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update for version 1.0.2

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This commit is contained in:
sujitprasad
2015-11-30 16:38:59 +05:30
parent d0a69a8df1
commit 7e17edab1e
425 changed files with 14241 additions and 3410 deletions
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134
code/app/Http/Controllers/Agent/helpdesk/TicketController.php
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@@ -13,6 +13,7 @@ use App\Model\helpdesk\Ticket\Tickets;
use App\Model\helpdesk\Ticket\Ticket_attachments;
use App\Model\helpdesk\Ticket\Ticket_Collaborator;
use App\Model\helpdesk\Ticket\Ticket_Thread;
use App\Model\helpdesk\Ticket\Ticket_Priority;
use App\Model\helpdesk\Settings\Company;
use App\Model\helpdesk\Settings\System;
use App\Model\helpdesk\Settings\Alert;
@@ -56,6 +57,135 @@ class TicketController extends Controller {
return view('themes.default1.agent.helpdesk.ticket.inbox');
}
public function get_inbox() {
return \Datatable::collection(Tickets::where('status', '=', 1)->orderBy('id', 'DESC')->get())
->searchColumns('subject')
->orderColumns('ticket_number')
->addColumn('checkbox', function ($ticket) {
return "<input type='checkbox' class='icheckbox_flat-blue' name='select_all' value=".$ticket->id."/>";
})
->addColumn('name', function ($ticket) {
$title = Ticket_Thread::where('ticket_id', '=', $ticket->id)->first();
$string = strip_tags($title->title);
if($title)
if($title == null){
} else {
$collaborators = Ticket_Collaborator::where('ticket_id','=',$ticket->id)->get();
$collab = count($collaborators);
// check atatchments
$attachments = Ticket_attachments::where('thread_id','=',$title->id)->first();
$attach = count($attachments);
if (strlen($string) > 40) {
$stringCut = substr($string, 0, 40);
$string = substr($stringCut, 0, strrpos($stringCut, ' ')).' ...';
}
$TicketData = Ticket_Thread::where('ticket_id', '=', $ticket->id)->max('id');
$TicketDatarow = Ticket_Thread::where('id', '=', $TicketData)->first();
$LastResponse = User::where('id', '=', $TicketDatarow->user_id)->first();
if($LastResponse->role == "user") {
$rep = "#F39C12";
$username = $LastResponse->user_name;
} else { $rep = "#000"; $username = $LastResponse->first_name ." ". $LastResponse->last_name;
if($LastResponse->first_name==null || $LastResponse->last_name==null) {
$username = $LastResponse->user_name;
}
}
$titles = Ticket_Thread::where('ticket_id', '=', $ticket->id)->get();
$count = count($titles);
foreach($titles as $title) {
$title = $title;
}
$assigned_to = User::where('id','=',$ticket->assigned_to)->first();
if($assigned_to == null) {
$assigned = "Unassigned";
} else {
$assigned = $assigned_to->first_name ." ". $assigned_to->last_name;
}
if($collab > 0) {
$collabs = "&nbsp;<i class='fa fa-users'></i>";
}
if($attach > 0) {
$attachs = "&nbsp;<i class='fa fa-paperclip'></i>";
if($collab > 0) {
$collabs = $collabs . $attachs;
} else {
$collabs = $attachs;
}
}
return "<a href=".route('ticket.thread',[$ticket->id])." title=". $title->title .">".$string."</a> (".$count.") <i class='fa fa-comment'></i>
".$collab;
}
})
->addColumn('Ticket ID', function ($ticket) {
$ticket_number = "<a href='". route('ticket.thread',[$ticket->id]) ."' title=''># ".$ticket->ticket_number."</a>";
return $ticket_number;
})
->addColumn('Priority', function ($ticket) {
$priority = Ticket_Priority::where('priority_id', '=', $ticket->priority_id)->first();
return "<td class='mailbox-priority'><spam style='color:green;'>".$priority->priority_desc."</spam></td>";
// return TicketController::usertimezone($st);
})
->addColumn('From', function ($ticket) {
$from = User::where('id','=',$ticket->user_id)->first();
if($from->role == "user") {
return $from->user_name;
} else {
return $from->first_name." ".$from->last_name;
}
})
->addColumn('Last Replier', function ($ticket) {
$TicketData = Ticket_Thread::where('ticket_id', '=', $ticket->id)->max('id');
$TicketDatarow = Ticket_Thread::where('id', '=', $TicketData)->first();
$LastResponse = User::where('id', '=', $TicketDatarow->user_id)->first();
if($LastResponse->role == "user") {
$rep = "#F39C12";
$username = $LastResponse->user_name;
} else { $rep = "#000"; $username = $LastResponse->first_name ." ". $LastResponse->last_name;
if($LastResponse->first_name==null || $LastResponse->last_name==null) {
$username = $LastResponse->user_name;
}}
return $username;
})
->addColumn('Assigned To', function ($ticket) {
$assigned_to = User::where('id','=',$ticket->assigned_to)->first();
if($assigned_to == null) {
$assigned = "Unassigned";
} else {
$assigned = $assigned_to->first_name ." ". $assigned_to->last_name;
}
return $assigned;
})
->addColumn('Last Activity', function ($ticket) {
$assigned_to = User::where('id','=',$ticket->assigned_to)->first();
if($assigned_to == null) {
$assigned = "Unassigned";
} else {
$assigned = $assigned_to->first_name ." ". $assigned_to->last_name;
}
return $assigned;
})
->addColumn('Last Activity', function ($ticket) {
$titles = Ticket_Thread::where('ticket_id', '=', $ticket->id)->get();
$count = count($titles);
foreach($titles as $title) {
$title = $title;
}
return TicketController::usertimezone($title->created_at);
})
->make();
}
/**
* Show the Open ticket list page
* @return type response
@@ -429,8 +559,8 @@ class TicketController extends Controller {
// mail user his/her password
if ($user->save()) {
$user_id = $user->id;
if (Mail::send('emails.pass', ['password' => $password, 'name' => $username, 'from'=>$company], function ($message) use ($emailadd, $username) {
$message->to($emailadd, $username)->subject('password');
if (Mail::send('emails.pass', ['password' => $password, 'name' => $username, 'from'=>$company], function ($message) use ($emailadd, $username,$company) {
$message->to($emailadd, $username)->subject('Welcome to '.$company.' helpdesk');
})) {
// need to do something here....
}