bug-fix-patch
# Counting only authenticated user's notification # Agents were not able to select canned resposne while replying
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@@ -164,7 +164,7 @@ class NotificationController extends Controller
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}, 'notification.model' => function ($query) {
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$query->select('id', 'ticket_number');
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},
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]);
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])->where('id', '=', \Auth::user()->id);
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return $notifications;
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}
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@@ -397,14 +397,14 @@ if ($thread->title != "") {
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<label>{!! Lang::get('lang.response') !!}</label>
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</div>
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<div class="col-md-10">
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<select class="form-control" style="width:55%" id="select">
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<select class="form-control" style="width:55%" id="select" onchange="addCannedResponse()">
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<?php
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$canneds = App\Model\helpdesk\Agent_panel\Canned::where('user_id', '=', Auth::user()->id)->get();
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?>
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<option value="zzz">{!! Lang::get('lang.select_a_canned_response') !!}</option>
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@foreach($canneds as $canned)
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<option value="{!! $canned->id !!}" >{!! $canned->title !!}</option>
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<option value="{!! $canned->message !!}" >{!! $canned->title !!}</option>
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@endforeach
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{{-- <option>Last Message</option> --}}
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</select>
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@@ -2210,5 +2210,20 @@ echo $ticket_data->title;
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$(this).html($('<span />').width(Math.max(0, (Math.min(5, parseFloat($(this).html())))) * 16));
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});
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}
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function addCannedResponse() {
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var selectedResponse = document.getElementById( "select" );
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var response = selectedResponse.options[selectedResponse.selectedIndex ].value;
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if (response == 'zzz') {
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for ( instance in CKEDITOR.instances ){
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CKEDITOR.instances[instance].updateElement();
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CKEDITOR.instances[instance].setData('');
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}
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} else {
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for ( instance in CKEDITOR.instances ) {
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CKEDITOR.instances[instance].insertHtml(response);
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}
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}
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}
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</script>
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@stop
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