update 1.0.8.0

Commits for version update

.gitignore

@@ -1,10 +1,11 @@
 # Please try and keep this file organized by alphabetical order. Single files first, then directories.
 .env
+example.env
 Homestead.yaml
 Homestead.json
 /app/Plugins/Reseller/
-/app/Plugins/
 /app/Plugins/ServiceDesk/
+/app/Plugins/Social/
 /config/lfm.php
 /nbproject/private/
 /node_modules
@@ -12,3 +13,8 @@ Homestead.json
 /public/lb-faveo/media/
 /public/uploads
 /public/photos/
+/app/FaveoJob
+
+app/Plugins/ServiceDesk.zip
+
+app/Plugins/Social.zip

DB/demodatabase.sql

@@ -114,7 +114,9 @@ CREATE TABLE IF NOT EXISTS `common_settings` (
 INSERT INTO `common_settings` (`id`, `option_name`, `option_value`, `status`, `optional_field`, `created_at`, `updated_at`) VALUES
 (1, 'ticket_token_time_duration', '1', '', '', '2016-08-04 09:13:08', '2016-08-04 09:13:08'),
 (2, 'enable_rtl', '', '', '', '2016-08-04 09:13:08', '2016-08-04 09:13:08'),
-(3, 'user_set_ticket_status', '', '1', '', '2016-08-04 09:13:08', '2016-08-04 09:13:08');
+(3, 'user_set_ticket_status', '', '1', '', '2016-08-04 09:13:08', '2016-08-04 09:13:08'),
+(4, 'send_otp', '',0,'','2016-06-14 09:07:17','2016-06-14 09:07:17'),
+(5, 'email_mandatory', '',1,'','2016-06-14 09:07:17','2016-06-14 09:07:17');
 
 -- --------------------------------------------------------
 
@@ -1348,7 +1350,7 @@ CREATE TABLE IF NOT EXISTS `settings_ticket` (
 --
 
 INSERT INTO `settings_ticket` (`id`, `num_format`, `num_sequence`, `priority`, `sla`, `help_topic`, `max_open_ticket`, `collision_avoid`, `lock_ticket_frequency`, `captcha`, `status`, `claim_response`, `assigned_ticket`, `answered_ticket`, `agent_mask`, `html`, `client_update`, `max_file_size`, `created_at`, `updated_at`) VALUES
-(1, '#ABCD 1234 1234567', '0', '1', '2', '1', '', '2', '0', '', 1, 0, 0, 0, 0, 0, 0, 0, '2016-08-04 09:12:50', '2016-08-04 09:12:50');
+(1, '$$$$-####-####', 'sequence', '1', '2', '1', '', '2', '0', '', 1, 0, 0, 0, 0, 0, 0, 0, '2016-08-04 09:12:50', '2016-08-04 09:12:50');
 
 -- --------------------------------------------------------
 
@@ -1718,6 +1720,7 @@ INSERT INTO `ticket_status` (`id`, `name`, `state`, `mode`, `message`, `flags`,
 (3, 'Closed', 'closed', 3, 'Ticket have been Closed by', 0, 3, 0, '', 'Closed tickets. Tickets will still be accessible on client and staff panels.', '2016-08-04 09:12:48', '2016-08-04 09:12:48'),
 (4, 'Archived', 'archived', 3, 'Ticket have been Archived by', 0, 4, 0, '', 'Tickets only adminstratively available but no longer accessible on ticket queues and client panel.', '2016-08-04 09:12:48', '2016-08-04 09:12:48'),
 (5, 'Deleted', 'deleted', 3, 'Ticket have been Deleted by', 0, 5, 0, '', 'Tickets queued for deletion. Not accessible on ticket queues.', '2016-08-04 09:12:48', '2016-08-04 09:12:48');
+-- (6, 'Unverified', 'unverified', 3, 'User account verification required.', 0, 6, 0, '', 'Ticket will be open after user verifies his/her account.', '2016-06-14 09:07:04', '2016-06-14 09:07:04');
 
 -- --------------------------------------------------------
 
@@ -2289,6 +2292,25 @@ ALTER TABLE `workflow_action`
 ALTER TABLE `workflow_rules`
   ADD CONSTRAINT `workflow_rules_1` FOREIGN KEY (`workflow_id`) REFERENCES `workflow_name` (`id`) ON UPDATE NO ACTION;
 
+-- ------------------------------------------------------
+
+--
+-- Table structure for table `field_values`
+--
+
+DROP TABLE IF EXISTS `field_values`;
+CREATE TABLE IF NOT EXISTS `field_values` (
+  `id` int(10) UNSIGNED NOT NULL AUTO_INCREMENT,
+  `field_id` int(10) UNSIGNED DEFAULT NULL,
+  `child_id` int(10) UNSIGNED DEFAULT NULL,
+  `field_key` varchar(255) COLLATE utf8_unicode_ci DEFAULT NULL,
+  `field_value` varchar(255) COLLATE utf8_unicode_ci DEFAULT NULL,
+  `created_at` timestamp NULL DEFAULT NULL,
+  `updated_at` timestamp NULL DEFAULT NULL,
+  PRIMARY KEY (`id`),
+  KEY `field_values_field_id_foreign` (`field_id`)
+) ENGINE=MyISAM DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci;
+
 /*!40101 SET CHARACTER_SET_CLIENT=@OLD_CHARACTER_SET_CLIENT */;
 /*!40101 SET CHARACTER_SET_RESULTS=@OLD_CHARACTER_SET_RESULTS */;
 /*!40101 SET COLLATION_CONNECTION=@OLD_COLLATION_CONNECTION */;

DB/dummy-data.sql

@@ -114,7 +114,9 @@ CREATE TABLE IF NOT EXISTS `common_settings` (
 INSERT INTO `common_settings` (`id`, `option_name`, `option_value`, `status`, `optional_field`, `created_at`, `updated_at`) VALUES
 (1, 'ticket_token_time_duration', '1', '', '', '2016-06-14 09:07:17', '2016-06-14 09:07:17'),
 (2, 'enable_rtl', '', '', '', '2016-06-14 09:07:17', '2016-06-14 09:07:17'),
-(3, 'user_set_ticket_status', '',1,'','2016-06-14 09:07:17','2016-06-14 09:07:17');
+(3, 'user_set_ticket_status', '',1,'','2016-06-14 09:07:17','2016-06-14 09:07:17'),
+(4, 'send_otp', '',0,'','2016-06-14 09:07:17','2016-06-14 09:07:17'),
+(5, 'email_mandatory', '',1,'','2016-06-14 09:07:17','2016-06-14 09:07:17');
 
 -- --------------------------------------------------------
 
@@ -1348,7 +1350,7 @@ CREATE TABLE IF NOT EXISTS `settings_ticket` (
 --
 
 INSERT INTO `settings_ticket` (`id`, `num_format`, `num_sequence`, `priority`, `sla`, `help_topic`, `max_open_ticket`, `collision_avoid`, `lock_ticket_frequency`, `captcha`, `status`, `claim_response`, `assigned_ticket`, `answered_ticket`, `agent_mask`, `html`, `client_update`, `max_file_size`, `created_at`, `updated_at`) VALUES
-(1, '#ABCD 1234 1234567', '0', '1', '2', '1', '', '2', '0', '', 1, 0, 0, 0, 0, 0, 0, 0, '2016-06-14 09:07:06', '2016-06-14 09:07:06');
+(1, '$$$$-####-####', 'sequence', '1', '2', '1', '', '2', '0', '', 1, 0, 0, 0, 0, 0, 0, 0, '2016-06-14 09:07:06', '2016-06-14 09:07:06');
 
 -- --------------------------------------------------------
 
@@ -1589,7 +1591,7 @@ CREATE TABLE IF NOT EXISTS `tickets` (
 --
 
 INSERT INTO `tickets` (`id`, `ticket_number`, `user_id`, `dept_id`, `team_id`, `priority_id`, `sla`, `help_topic_id`, `status`, `rating`, `ratingreply`, `flags`, `ip_address`, `assigned_to`, `lock_by`, `lock_at`, `source`, `isoverdue`, `reopened`, `isanswered`, `html`, `is_deleted`, `closed`, `is_transferred`, `transferred_at`, `reopened_at`, `duedate`, `closed_at`, `last_message_at`, `last_response_at`, `created_at`, `updated_at`) VALUES
-(1, 'AAAB-0001-0000001', 2, 1, NULL, 1, 1, 1, 1, 0, 0, 0, 0, 1, 0, NULL, 3, 0, 0, 1, 0, 0, 0, 0, '0000-00-00 00:00:00', NULL, '2016-06-14 20:48:09', NULL, NULL, NULL, '2016-06-14 09:18:09', '2016-06-14 09:18:37');
+(1, 'AAAA-0000-0000', 2, 1, NULL, 1, 1, 1, 1, 0, 0, 0, 0, 1, 0, NULL, 3, 0, 0, 1, 0, 0, 0, 0, '0000-00-00 00:00:00', NULL, '2016-06-14 20:48:09', NULL, NULL, NULL, '2016-06-14 09:18:09', '2016-06-14 09:18:37');
 
 -- --------------------------------------------------------
 
@@ -1727,6 +1729,7 @@ INSERT INTO `ticket_status` (`id`, `name`, `state`, `mode`, `message`, `flags`,
 (3, 'Closed', 'closed', 3, 'Ticket have been Closed by', 0, 3, 0, '', 'Closed tickets. Tickets will still be accessible on client and staff panels.', '2016-06-14 09:07:04', '2016-06-14 09:07:04'),
 (4, 'Archived', 'archived', 3, 'Ticket have been Archived by', 0, 4, 0, '', 'Tickets only adminstratively available but no longer accessible on ticket queues and client panel.', '2016-06-14 09:07:04', '2016-06-14 09:07:04'),
 (5, 'Deleted', 'deleted', 3, 'Ticket have been Deleted by', 0, 5, 0, '', 'Tickets queued for deletion. Not accessible on ticket queues.', '2016-06-14 09:07:04', '2016-06-14 09:07:04');
+-- (6, 'Unverified', 'unverified', 3, 'User account verification required.', 0, 6, 0, '', 'Ticket will be open after user verifies his/her account.', '2016-06-14 09:07:04', '2016-06-14 09:07:04');
 
 -- --------------------------------------------------------
 
@@ -2315,6 +2318,25 @@ ALTER TABLE `workflow_action`
 ALTER TABLE `workflow_rules`
   ADD CONSTRAINT `workflow_rules_1` FOREIGN KEY (`workflow_id`) REFERENCES `workflow_name` (`id`) ON UPDATE NO ACTION;
 
+-- ------------------------------------------------------
+
+--
+-- Table structure for table `field_values`
+--
+
+DROP TABLE IF EXISTS `field_values`;
+CREATE TABLE IF NOT EXISTS `field_values` (
+  `id` int(10) UNSIGNED NOT NULL AUTO_INCREMENT,
+  `field_id` int(10) UNSIGNED DEFAULT NULL,
+  `child_id` int(10) UNSIGNED DEFAULT NULL,
+  `field_key` varchar(255) COLLATE utf8_unicode_ci DEFAULT NULL,
+  `field_value` varchar(255) COLLATE utf8_unicode_ci DEFAULT NULL,
+  `created_at` timestamp NULL DEFAULT NULL,
+  `updated_at` timestamp NULL DEFAULT NULL,
+  PRIMARY KEY (`id`),
+  KEY `field_values_field_id_foreign` (`field_id`)
+) ENGINE=MyISAM DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci;
+
 /*!40101 SET CHARACTER_SET_CLIENT=@OLD_CHARACTER_SET_CLIENT */;
 /*!40101 SET CHARACTER_SET_RESULTS=@OLD_CHARACTER_SET_RESULTS */;
 /*!40101 SET COLLATION_CONNECTION=@OLD_COLLATION_CONNECTION */;

DB/update from 1.0.7.8 to 1.0.7.9/Updatedatabase.sql

@@ -6,6 +6,40 @@
 INSERT INTO `common_settings` (`id`, `option_name`, `option_value`, `status`, `optional_field`, `created_at`, `updated_at`)
 VALUES (2, 'enable_rtl', '', '', '', '2016-06-14 09:07:17', '2016-06-14 09:07:17'),
        (3, 'user_set_ticket_status', '',1,'','2016-06-14 09:07:17','2016-06-14 09:07:17'),
-       (4, 'send_otp', '',0,'','2016-06-14 09:07:17','2016-06-14 09:07:17');
-INSERT INTO `ticket_status` (`id`, `name`, `state`, `mode`, `message`, `flags`, `sort`, `email_user`, `icon_class`, `properties`, `created_at`, `updated_at`)
-VALUES (6, 'Unverified', 'unverified', 3, 'User account verification required.', 0, 6, 0, '', 'Ticket will be open after user verifies his/her account.', '2016-06-14 09:07:04', '2016-06-14 09:07:04');
+       (4, 'send_otp', '',0,'','2016-06-14 09:07:17','2016-06-14 09:07:17'),
+       (5, 'email_mandatory', '',1,'','2016-06-14 09:07:17','2016-06-14 09:07:17');
+-- INSERT INTO `ticket_status` (`id`, `name`, `state`, `mode`, `message`, `flags`, `sort`, `email_user`, `icon_class`, `properties`, `created_at`, `updated_at`)
+-- VALUES (6, 'Unverified', 'unverified', 3, 'User account verification required.', 0, 6, 0, '', 'Ticket will be open after user verifies his/her account.', '2016-06-14 09:07:04', '2016-06-14 09:07:04');
+
+--
+-- Alter Table structure for table `users`
+--
+ALTER TABLE  `users` ADD  `fcm_token` VARCHAR( 500 ) NULL AFTER  `profile_pic`;
+
+-- ------------------------------------------------------
+
+--
+-- Table structure for table `field_values`
+--
+
+DROP TABLE IF EXISTS `field_values`;
+CREATE TABLE IF NOT EXISTS `field_values` (
+  `id` int(10) UNSIGNED NOT NULL AUTO_INCREMENT,
+  `field_id` int(10) UNSIGNED DEFAULT NULL,
+  `child_id` int(10) UNSIGNED DEFAULT NULL,
+  `field_key` varchar(255) COLLATE utf8_unicode_ci DEFAULT NULL,
+  `field_value` varchar(255) COLLATE utf8_unicode_ci DEFAULT NULL,
+  `created_at` timestamp NULL DEFAULT NULL,
+  `updated_at` timestamp NULL DEFAULT NULL,
+  PRIMARY KEY (`id`),
+  KEY `field_values_field_id_foreign` (`field_id`)
+) ENGINE=MyISAM DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci;
+
+-- ------------------------------------------------------------
+
+--
+-- Update values in table `settings_ticket`
+--
+UPDATE `settings_ticket` SET `num_format` = '$$$$-####-####', `num_sequence` = 'sequence' WHERE `id` = 1;
+
+----------------------------------------------------------------------

DB/update from 1.0.7.9 to 1.0.8.0/Updatedatabase.sql

@@ -0,0 +1,318 @@
+-- -----------------------------------------------------------
+
+--
+-- Table structure for table `conditions`
+--
+
+DROP TABLE IF EXISTS `conditions`;
+CREATE TABLE IF NOT EXISTS `conditions` (
+  `id` int(10) UNSIGNED NOT NULL AUTO_INCREMENT,
+  `job` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
+  `value` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
+  `created_at` timestamp NULL DEFAULT NULL,
+  `updated_at` timestamp NULL DEFAULT NULL,
+  PRIMARY KEY (`id`)
+) ENGINE=MyISAM DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci;
+
+-- --------------------------------------------------------
+
+--
+-- Table structure for table `failed_jobs`
+--
+
+DROP TABLE IF EXISTS `failed_jobs`;
+CREATE TABLE IF NOT EXISTS `failed_jobs` (
+  `id` int(10) UNSIGNED NOT NULL AUTO_INCREMENT,
+  `connection` text COLLATE utf8_unicode_ci NOT NULL,
+  `queue` text COLLATE utf8_unicode_ci NOT NULL,
+  `payload` longtext COLLATE utf8_unicode_ci NOT NULL,
+  `failed_at` timestamp NOT NULL DEFAULT CURRENT_TIMESTAMP,
+  PRIMARY KEY (`id`)
+) ENGINE=MyISAM DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci;
+
+-- --------------------------------------------------------
+
+--
+-- Table structure for table `faveo_mails`
+--
+
+DROP TABLE IF EXISTS `faveo_mails`;
+CREATE TABLE IF NOT EXISTS `faveo_mails` (
+  `id` int(10) UNSIGNED NOT NULL AUTO_INCREMENT,
+  `email_id` int(11) NOT NULL,
+  `drive` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
+  `key` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
+  `value` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
+  `created_at` timestamp NULL DEFAULT NULL,
+  `updated_at` timestamp NULL DEFAULT NULL,
+  PRIMARY KEY (`id`)
+) ENGINE=MyISAM DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci;
+
+-- --------------------------------------------------------
+
+--
+-- Table structure for table `faveo_queues`
+--
+
+DROP TABLE IF EXISTS `faveo_queues`;
+CREATE TABLE IF NOT EXISTS `faveo_queues` (
+  `id` int(10) UNSIGNED NOT NULL AUTO_INCREMENT,
+  `service_id` int(11) NOT NULL,
+  `key` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
+  `value` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
+  `created_at` timestamp NULL DEFAULT NULL,
+  `updated_at` timestamp NULL DEFAULT NULL,
+  PRIMARY KEY (`id`)
+) ENGINE=MyISAM DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci;
+
+-- --------------------------------------------------------
+
+--
+-- Table structure for table `field_values`
+--
+
+DROP TABLE IF EXISTS `field_values`;
+CREATE TABLE IF NOT EXISTS `field_values` (
+  `id` int(10) UNSIGNED NOT NULL AUTO_INCREMENT,
+  `field_id` int(10) UNSIGNED DEFAULT NULL,
+  `child_id` int(10) UNSIGNED DEFAULT NULL,
+  `field_key` varchar(255) COLLATE utf8_unicode_ci DEFAULT NULL,
+  `field_value` varchar(255) COLLATE utf8_unicode_ci DEFAULT NULL,
+  `created_at` timestamp NULL DEFAULT NULL,
+  `updated_at` timestamp NULL DEFAULT NULL,
+  PRIMARY KEY (`id`),
+  KEY `field_values_field_id_foreign` (`field_id`)
+) ENGINE=MyISAM DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci;
+
+-- --------------------------------------------------------
+
+--
+-- Table structure for table `jobs`
+--
+
+DROP TABLE IF EXISTS `jobs`;
+CREATE TABLE IF NOT EXISTS `jobs` (
+  `id` bigint(20) UNSIGNED NOT NULL AUTO_INCREMENT,
+  `queue` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
+  `payload` longtext COLLATE utf8_unicode_ci NOT NULL,
+  `attempts` tinyint(3) UNSIGNED NOT NULL,
+  `reserved` tinyint(3) UNSIGNED NOT NULL,
+  `reserved_at` int(10) UNSIGNED DEFAULT NULL,
+  `available_at` int(10) UNSIGNED NOT NULL,
+  `created_at` int(10) UNSIGNED NOT NULL,
+  PRIMARY KEY (`id`),
+  KEY `jobs_queue_reserved_reserved_at_index` (`queue`,`reserved`,`reserved_at`)
+) ENGINE=MyISAM DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci;
+
+-- --------------------------------------------------------
+
+--
+-- Table structure for table `mail_services`
+--
+
+DROP TABLE IF EXISTS `mail_services`;
+CREATE TABLE IF NOT EXISTS `mail_services` (
+  `id` int(10) UNSIGNED NOT NULL AUTO_INCREMENT,
+  `name` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
+  `short_name` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
+  `created_at` timestamp NULL DEFAULT NULL,
+  `updated_at` timestamp NULL DEFAULT NULL,
+  PRIMARY KEY (`id`)
+) ENGINE=MyISAM AUTO_INCREMENT=7 DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci;
+
+--
+-- Dumping data for table `mail_services`
+--
+
+INSERT INTO `mail_services` (`id`, `name`, `short_name`, `created_at`, `updated_at`) VALUES
+(1, 'SMTP', 'smtp', '2016-10-09 15:32:44', '2016-10-09 15:32:44'),
+(2, 'Php Mail', 'mail', '2016-10-09 15:32:44', '2016-10-09 15:32:44'),
+(3, 'Send Mail', 'sendmail', '2016-10-09 15:32:44', '2016-10-09 15:32:44'),
+(4, 'Mailgun', 'mailgun', '2016-10-09 15:32:44', '2016-10-09 15:32:44'),
+(5, 'Mandrill', 'mandrill', '2016-10-09 15:32:44', '2016-10-09 15:32:44'),
+(6, 'Log file', 'log', '2016-10-09 15:32:44', '2016-10-09 15:32:44');
+
+-- --------------------------------------------------------
+
+--
+-- Table structure for table `queue_services`
+--
+
+DROP TABLE IF EXISTS `queue_services`;
+CREATE TABLE IF NOT EXISTS `queue_services` (
+  `id` int(10) UNSIGNED NOT NULL AUTO_INCREMENT,
+  `name` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
+  `short_name` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
+  `status` int(11) NOT NULL,
+  `created_at` timestamp NULL DEFAULT NULL,
+  `updated_at` timestamp NULL DEFAULT NULL,
+  PRIMARY KEY (`id`)
+) ENGINE=MyISAM AUTO_INCREMENT=7 DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci;
+
+--
+-- Dumping data for table `queue_services`
+--
+
+INSERT INTO `queue_services` (`id`, `name`, `short_name`, `status`, `created_at`, `updated_at`) VALUES
+(1, 'Sync', 'sync', 1, '2016-10-09 15:32:44', '2016-10-09 16:05:03'),
+(2, 'Database', 'database', 0, '2016-10-09 15:32:44', '2016-10-09 16:05:03'),
+(3, 'Beanstalkd', 'beanstalkd', 0, '2016-10-09 15:32:44', '2016-10-09 15:32:44'),
+(4, 'SQS', 'sqs', 0, '2016-10-09 15:32:44', '2016-10-09 15:32:44'),
+(5, 'Iron', 'iron', 0, '2016-10-09 15:32:44', '2016-10-09 15:32:44'),
+(6, 'Redis', 'redis', 0, '2016-10-09 15:32:44', '2016-10-09 15:32:44');
+
+-- --------------------------------------------------------
+
+--
+-- Table structure for table `social_media`
+--
+
+DROP TABLE IF EXISTS `social_media`;
+CREATE TABLE IF NOT EXISTS `social_media` (
+  `id` int(10) UNSIGNED NOT NULL AUTO_INCREMENT,
+  `provider` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
+  `key` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
+  `value` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
+  `created_at` timestamp NULL DEFAULT NULL,
+  `updated_at` timestamp NULL DEFAULT NULL,
+  PRIMARY KEY (`id`)
+) ENGINE=MyISAM DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci;
+
+-- --------------------------------------------------------
+
+--
+-- Table structure for table `user_additional_infos`
+--
+
+DROP TABLE IF EXISTS `user_additional_infos`;
+CREATE TABLE IF NOT EXISTS `user_additional_infos` (
+  `id` int(10) UNSIGNED NOT NULL AUTO_INCREMENT,
+  `owner` int(11) NOT NULL,
+  `service` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
+  `key` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
+  `value` varchar(255) COLLATE utf8_unicode_ci DEFAULT NULL,
+  `created_at` timestamp NULL DEFAULT NULL,
+  `updated_at` timestamp NULL DEFAULT NULL,
+  PRIMARY KEY (`id`)
+) ENGINE=MyISAM DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci;
+
+-- --------------------------------------------------------------
+--
+-- Alter Table structure for table `common_settings`
+--
+INSERT INTO `common_settings` (`id`, `option_name`, `option_value`, `status`, `optional_field`, `created_at`, `updated_at`)
+VALUES (4, 'send_otp', '',0,'','2016-06-14 09:07:17','2016-06-14 09:07:17'),
+       (5, 'email_mandatory', '',1,'','2016-06-14 09:07:17','2016-06-14 09:07:17'),
+       (6, 'user_priority', '', '0', '', '2016-10-09 15:32:50', '2016-10-09 15:32:50');
+-- --------------------------------------------------------
+
+--
+-- Table structure for table `approval`
+--
+
+DROP TABLE IF EXISTS `approval`;
+CREATE TABLE IF NOT EXISTS `approval` (
+  `id` int(10) UNSIGNED NOT NULL AUTO_INCREMENT,
+  `name` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
+  `status` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
+  `created_at` timestamp NULL DEFAULT NULL,
+  `updated_at` timestamp NULL DEFAULT NULL,
+  PRIMARY KEY (`id`)
+) ENGINE=MyISAM AUTO_INCREMENT=2 DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci;
+
+--
+-- Dumping data for table `approval`
+--
+
+INSERT INTO `approval` (`id`, `name`, `status`, `created_at`, `updated_at`) VALUES
+(1, 'approval', '0', '2016-10-09 15:32:45', '2016-10-09 15:32:45');
+
+-- --------------------------------------------------------
+
+--
+-- Table structure for table `followup`
+--
+
+DROP TABLE IF EXISTS `followup`;
+CREATE TABLE IF NOT EXISTS `followup` (
+  `id` int(10) UNSIGNED NOT NULL AUTO_INCREMENT,
+  `name` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
+  `status` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
+  `condition` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
+  `created_at` timestamp NULL DEFAULT NULL,
+  `updated_at` timestamp NULL DEFAULT NULL,
+  PRIMARY KEY (`id`)
+) ENGINE=MyISAM AUTO_INCREMENT=2 DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci;
+
+--
+-- Dumping data for table `followup`
+--
+
+INSERT INTO `followup` (`id`, `name`, `status`, `condition`, `created_at`, `updated_at`) VALUES
+(1, 'followup', '', '', '2016-10-09 15:32:45', '2016-10-09 15:32:45');
+
+-- --------------------------------------------------------------------
+
+-- 
+-- Alter ticket_priority table
+--
+ALTER TABLE `ticket_priority` ADD (`status` tinyint(1) DEFAULT 0, `is_default` varchar(30));
+
+--
+-- Update ticket_priority table values
+-- 
+UPDATE `ticket_priority`
+SET  `status` = 1
+WHERE `priority` = 'Normal';
+
+UPDATE `ticket_priority`
+SET `priority_color` = '#80ff00'
+WHERE `priority_id` = 1;
+
+UPDATE `ticket_priority`
+SET `priority_color` = '#367FA9'
+WHERE `priority_id` = 2;
+
+UPDATE `ticket_priority`
+SET `priority_color` = '#ffff00'
+WHERE `priority_id` = 3;
+
+UPDATE `ticket_priority`
+SET `priority_color` = '#ff6666'
+WHERE `priority_id` = 4;
+-- --------------------------------------------------------------------
+
+-- 
+-- Alter `users` table 
+--
+ALTER TABLE `users` MODIFY `mobile` VARCHAR(30) DEFAULT NULL;
+UPDATE `users` SET `mobile` = NULL WHERE `mobile` = '';
+ALTER TABLE `users` ADD UNIQUE (`mobile`);
+
+-- --------------------------------------------------------------------
+
+--
+-- Alter `settings_ticket` table
+--
+UPDATE `settings_ticket` 
+SET `num_format` = '$$$$-####-###' , `num_sequence` = 'sequence';
+
+-- ----------------------------------------------------------------------
+
+-- 
+-- Insert new values in `template_types` 
+--
+INSERT INTO `template_types` (`id`, `name`, `created_at`, `updated_at`) VALUES
+(12, 'team_assign_ticket', '2016-10-10 01:29:36', '2016-10-10 01:29:36'),
+(13, 'reset_new_password', '2016-10-10 01:29:36', '2016-10-10 01:29:36');
+
+-- --------------------------------------------------------------------------
+
+--
+-- Insert new values in `templates` table
+--
+INSERT INTO `templates` (`id`, `name`, `variable`, `type`, `subject`, `message`, `description`, `set_id`, `created_at`, `updated_at`) VALUES
+(12, 'This template is for sending notice to team when ticket is assigned to team', '1', 12, '', '<div>Hello {!!$ticket_agent_name!!},<br /><br /><b>Ticket No:</b> {!!$ticket_number!!}<br />Has been assigned to your team : {!!$team!!} by {!!$ticket_assigner!!} <br /><br />Thank You<br />Kind Regards,<br />{!!$system_from!!}</div>', '', 1, '2016-10-10 01:29:38', '2016-10-10 01:29:38'),
+(13, 'This template is for sending notice to client when password is changed', '1', 13, 'Verify your email address', 'Hello {!!$user!!},<br /><br />Your password is successfully changed.Your new password is : {!!$user_password!!}<br /><br />Thank You.<br /><br />Kind Regards,<br /> {!!$system_from!!}', '', 1, '2016-10-10 01:29:38', '2016-10-10 01:29:38');
+ -- --------------------------------------------------------------------------
+

app/Console/Commands/CloseWork.php

@@ -0,0 +1,50 @@
+<?php
+
+namespace App\Console\Commands;
+
+use App\Http\Controllers\Client\helpdesk\UnAuthController;
+use Illuminate\Console\Command;
+
+class CloseWork extends Command
+{
+    /**
+     * The name and signature of the console command.
+     *
+     * @var string
+     */
+    protected $signature = 'ticket:close';
+
+    /**
+     * The console command description.
+     *
+     * @var string
+     */
+    protected $description = 'Ticket will close according to workflow';
+
+    /**
+     * Create a new command instance.
+     *
+     * @return void
+     */
+    public function __construct()
+    {
+        parent::__construct();
+    }
+
+    /**
+     * Execute the console command.
+     *
+     * @return mixed
+     */
+    public function handle()
+    {
+        if (env('DB_INSTALL') == 1) {
+            $PhpMailController = new \App\Http\Controllers\Common\PhpMailController();
+            $controller = new UnAuthController($PhpMailController);
+            $controller->autoCloseTickets();
+            loging('ticket-close-workflow', 'Close ticket workflow executed', 'info');
+            //\Log::info('Close ticket workflow executed');
+            $this->info('Close ticket workflow executed');
+        }
+    }
+}

app/Console/Commands/SendReport.php

@@ -22,8 +22,6 @@ class SendReport extends Command
      * @var string
      */
     protected $description = 'Sending the report mail ';
-    protected $report;
-    protected $mail;
 
     /**
      * Create a new command instance.
@@ -32,9 +30,6 @@ class SendReport extends Command
      */
     public function __construct()
     {
-        $mail = new PhpMailController();
-        $report = new NotificationController($mail);
-        $this->report = $report;
         parent::__construct();
     }
 
@@ -46,11 +41,23 @@ class SendReport extends Command
     public function handle()
     {
         try {
-            $this->report->send_notification();
-            \Log::info('Report has send');
+            if (env('DB_INSTALL') == 1) {
+                $mail = new PhpMailController();
+                $mail->setQueue();
+                $this_report = new NotificationController($mail);
+                $report = $this_report->send_notification();
+
+                if ($report !== 0) {
+                    loging('sending-mail-report', 'Report has send', 'info');
+                    //\Log::info("Report has send");
                     $this->info('Report has send');
+                } else {
+                    loging('sending-mail-report', 'Nothing to send', 'info');
+                    $this->info('Nothing to send');
+                }
+            }
         } catch (Exception $ex) {
-            dd($ex);
+            //dd($ex);
             $this->error($ex->getMessage());
         }
     }

app/Console/Commands/TicketFetch.php

@@ -0,0 +1,67 @@
+<?php
+
+namespace App\Console\Commands;
+
+use App\Http\Controllers\Agent\helpdesk\MailController;
+use App\Http\Controllers\Agent\helpdesk\TicketWorkflowController;
+use Event;
+use Illuminate\Console\Command;
+
+class TicketFetch extends Command
+{
+    /**
+     * The name and signature of the console command.
+     *
+     * @var string
+     */
+    protected $signature = 'ticket:fetch';
+
+    /**
+     * The console command description.
+     *
+     * @var string
+     */
+    protected $description = 'Fetching the tickets from service provider';
+
+    /**
+     * Create a new command instance.
+     *
+     * @return void
+     */
+    public function __construct()
+    {
+        parent::__construct();
+    }
+
+    /**
+     * Execute the console command.
+     *
+     * @return mixed
+     */
+    public function handle()
+    {
+        if (env('DB_INSTALL') == 1) {
+            $controller = $this->mailController();
+            $emails = new \App\Model\helpdesk\Email\Emails();
+            $settings_email = new \App\Model\helpdesk\Settings\Email();
+            $system = new \App\Model\helpdesk\Settings\System();
+            $ticket = new \App\Model\helpdesk\Settings\Ticket();
+            $controller->readmails($emails, $settings_email, $system, $ticket);
+            Event::fire('ticket.fetch', ['event' => '']);
+            loging('fetching-ticket', 'Ticket has read', 'info');
+            //\Log::info('Ticket has read');
+            $this->info('Ticket has read');
+        }
+    }
+
+    public function mailController()
+    {
+        $PhpMailController = new \App\Http\Controllers\Common\PhpMailController();
+        $NotificationController = new \App\Http\Controllers\Common\NotificationController();
+        $ticket = new \App\Http\Controllers\Agent\helpdesk\TicketController($PhpMailController, $NotificationController);
+        $work = new TicketWorkflowController($ticket);
+        $controller = new MailController($work);
+
+        return $controller;
+    }
+}

app/Console/Kernel.php

@@ -2,6 +2,7 @@
 
 namespace App\Console;
 
+use App\Model\MailJob\Condition;
 use Illuminate\Console\Scheduling\Schedule;
 use Illuminate\Foundation\Console\Kernel as ConsoleKernel;
 
@@ -14,6 +15,9 @@ class Kernel extends ConsoleKernel
      */
     protected $commands = [
         'App\Console\Commands\Inspire',
+        'App\Console\Commands\SendReport',
+        'App\Console\Commands\CloseWork',
+        'App\Console\Commands\TicketFetch',
     ];
 
     /**
@@ -25,12 +29,97 @@ class Kernel extends ConsoleKernel
      */
     protected function schedule(Schedule $schedule)
     {
-        $schedule->command('inspire')
-                 ->hourly();
+        if (env('DB_INSTALL') == 1) {
+            $queue = $this->getCurrentQueue();
+            $schedule->command('queue:listen '.$queue, ['--tries' => 1])->everyMinute()->withoutOverlapping();
+            $this->execute($schedule, 'fetching');
+            $this->execute($schedule, 'notification');
+            $this->execute($schedule, 'work');
+            $this->execute($schedule, 'followup');
+            $this->execute($schedule, 'message');
+            loging('cron', 'executed successfully', 'info');
+        }
+    }
 
-        $schedule->call(function () {
-            $user = new User();
-            $user->save();
-        })->everyFiveMinutes();
+    public function execute($schedule, $task)
+    {
+        $condition = new Condition();
+        $command = $condition->getConditionValue($task);
+        switch ($task) {
+            case 'fetching':
+                $this->getCondition($schedule->command('ticket:fetch'), $command);
+                break;
+            case 'notification':
+                $this->getCondition($schedule->command('report:send'), $command);
+                break;
+            case 'work':
+                $this->getCondition($schedule->command('ticket:close'), $command);
+                break;
+            case 'followup':
+                $this->getCondition($schedule->command('users:followup'), $command);
+                break;
+            case 'message':
+                $this->getCondition($schedule->command('message:send'), $command);
+                break;
+        }
+    }
+
+    public function getCondition($schedule, $command)
+    {
+        $condition = $command['condition'];
+        $at = $command['at'];
+        switch ($condition) {
+            case 'everyMinute':
+                $schedule->everyMinute()->withoutOverlapping();
+                break;
+            case 'everyFiveMinutes':
+                $schedule->everyFiveMinutes()->withoutOverlapping();
+                break;
+            case 'everyTenMinutes':
+                $schedule->everyTenMinutes()->withoutOverlapping();
+                break;
+            case 'everyThirtyMinutes':
+                $schedule->everyThirtyMinutes()->withoutOverlapping();
+                break;
+            case 'hourly':
+                $schedule->hourly()->withoutOverlapping();
+                break;
+            case 'daily':
+                $schedule->daily()->withoutOverlapping();
+                break;
+            case 'dailyAt':
+                $this->getConditionWithOption($schedule, $condition, $at);
+                break;
+            case 'weekly':
+                $schedule->weekly()->withoutOverlapping();
+                break;
+            case 'monthly':
+                $schedule->monthly()->withoutOverlapping();
+                break;
+            case 'yearly':
+                $schedule->yearly()->withoutOverlapping();
+                break;
+        }
+    }
+
+    public function getConditionWithOption($schedule, $command, $at)
+    {
+        switch ($command) {
+            case 'dailyAt':
+                $schedule->dailyAt($at)->withoutOverlapping();
+                break;
+        }
+    }
+
+    public function getCurrentQueue()
+    {
+        $queue = 'database';
+        $services = new \App\Model\MailJob\QueueService();
+        $current = $services->where('status', 1)->first();
+        if ($current) {
+            $queue = $current->short_name;
+        }
+
+        return $queue;
     }
 }

app/Exceptions/Handler.php

@@ -90,6 +90,8 @@ class Handler extends ExceptionHandler
     {
         if (config('app.debug') == true) {
             return parent::render($request, $e);
+        } elseif ($e instanceof ValidationException) {
+            return parent::render($request, $e);
         }
 
         return  response()->view('errors.500');

app/FaveoLog/LaravelLogViewer.php

@@ -0,0 +1,195 @@
+<?php
+
+namespace App\FaveoLog;
+
+use Illuminate\Support\Facades\File;
+use Psr\Log\LogLevel;
+use ReflectionClass;
+use UTC;
+
+/**
+ * Class LaravelLogViewer.
+ */
+class LaravelLogViewer
+{
+    /**
+     * @var string file
+     */
+    private static $file;
+    private static $levels_classes = [
+        'debug'     => 'info',
+        'info'      => 'info',
+        'notice'    => 'info',
+        'warning'   => 'warning',
+        'error'     => 'danger',
+        'critical'  => 'danger',
+        'alert'     => 'danger',
+        'emergency' => 'danger',
+    ];
+    private static $levels_imgs = [
+        'debug'     => 'info',
+        'info'      => 'info',
+        'notice'    => 'info',
+        'warning'   => 'warning',
+        'error'     => 'warning',
+        'critical'  => 'warning',
+        'alert'     => 'warning',
+        'emergency' => 'warning',
+    ];
+
+    const MAX_FILE_SIZE = 52428800; // Why? Uh... Sorry
+
+    /**
+     * @param string $file
+     */
+    public static function setFile($file)
+    {
+        $file = self::pathToLogFile($file);
+
+        if (File::exists($file)) {
+            self::$file = $file;
+        }
+    }
+
+    public static function pathToLogFile($file)
+    {
+        $logsPath = storage_path('logs');
+
+        if (File::exists($file)) { // try the absolute path
+            return $file;
+        }
+
+        $file = $logsPath.'/'.$file;
+
+        // check if requested file is really in the logs directory
+        if (dirname($file) !== $logsPath) {
+            throw new \Exception('No such log file');
+        }
+
+        return $file;
+    }
+
+    /**
+     * @return string
+     */
+    public static function getFileName()
+    {
+        return basename(self::$file);
+    }
+
+    /**
+     * @return array
+     */
+    public static function all()
+    {
+        $log = [];
+
+        $log_levels = self::getLogLevels();
+
+        $pattern = '/\[\d{4}-\d{2}-\d{2} \d{2}:\d{2}:\d{2}\].*/';
+
+        if (!self::$file) {
+            $log_file = self::getFiles();
+            if (!count($log_file)) {
+                return [];
+            }
+            self::$file = $log_file[0];
+        }
+
+        if (File::size(self::$file) > self::MAX_FILE_SIZE) {
+            return;
+        }
+
+        $file = File::get(self::$file);
+
+        preg_match_all($pattern, $file, $headings);
+
+        if (!is_array($headings)) {
+            return $log;
+        }
+
+        $log_data = preg_split($pattern, $file);
+
+        if ($log_data[0] < 1) {
+            array_shift($log_data);
+        }
+
+        foreach ($headings as $h) {
+            for ($i = 0, $j = count($h); $i < $j; $i++) {
+                foreach ($log_levels as $level_key => $level_value) {
+                    if (strpos(strtolower($h[$i]), '.'.$level_value)) {
+                        preg_match('/^\[(\d{4}-\d{2}-\d{2} \d{2}:\d{2}:\d{2})\].*?(\w+)\.'.$level_key.': (.*?)( in .*?:[0-9]+)?$/', $h[$i], $current);
+
+                        if (!isset($current[3])) {
+                            continue;
+                        }
+
+                        $array = explode(':-:-:-', $current[3]);
+                        $message = $current[3];
+                        $context = $current[2];
+
+                        if (is_array($array)) {
+                            if (array_key_exists(0, $array)) {
+                                $message = $array[0];
+                            }
+                            if (array_key_exists(1, $array)) {
+                                $context = $array[1];
+                            } else {
+                                $context = $current[2];
+                            }
+                        }
+                        //dd($current);
+                        $log[] = [
+                            'context'     => $context,
+                            'level'       => $level_value,
+                            'level_class' => self::$levels_classes[$level_value],
+                            'level_img'   => self::$levels_imgs[$level_value],
+                            'date'        => self::date($current[1]),
+                            'text'        => $message,
+                            'in_file'     => isset($current[4]) ? $current[4] : null,
+                            'stack'       => preg_replace("/^\n*/", '', $log_data[$i]),
+                        ];
+                    }
+                }
+            }
+        }
+
+        return array_reverse($log);
+    }
+
+    /**
+     * @param bool $basename
+     *
+     * @return array
+     */
+    public static function getFiles($basename = false)
+    {
+        $files = glob(storage_path().'/logs/*');
+        $files = array_reverse($files);
+        $files = array_filter($files, 'is_file');
+        if ($basename && is_array($files)) {
+            foreach ($files as $k => $file) {
+                $files[$k] = basename($file);
+            }
+        }
+
+        return array_values($files);
+    }
+
+    /**
+     * @return array
+     */
+    private static function getLogLevels()
+    {
+        $class = new ReflectionClass(new LogLevel());
+
+        return $class->getConstants();
+    }
+
+    public static function date($utc)
+    {
+        $system_date = UTC::usertimezone($utc);
+
+        return $system_date;
+    }
+}

app/FaveoLog/LaravelLogViewerServiceProvider.php

@@ -0,0 +1,58 @@
+<?php
+
+namespace App\FaveoLog;
+
+use Illuminate\Support\ServiceProvider;
+
+class LaravelLogViewerServiceProvider extends ServiceProvider
+{
+    /**
+     * Indicates if loading of the provider is deferred.
+     *
+     * @var bool
+     */
+    protected $defer = false;
+
+    /**
+     * Bootstrap the application events.
+     *
+     * @return void
+     */
+    public function boot()
+    {
+        if (method_exists($this, 'package')) {
+            $this->package('rap2hpoutre/laravel-log-viewer', 'laravel-log-viewer', __DIR__.'/../../');
+        }
+
+
+        $view_path = app_path().DIRECTORY_SEPARATOR.'FaveoLog'.DIRECTORY_SEPARATOR.'views';
+        $this->loadViewsFrom($view_path, 'log');
+
+        $lang_path = app_path().DIRECTORY_SEPARATOR.'FaveoLog'.DIRECTORY_SEPARATOR.'lang';
+        $this->loadTranslationsFrom($lang_path, 'log');
+    }
+
+    /**
+     * Register the service provider.
+     *
+     * @return void
+     */
+    public function register()
+    {
+        // Add routes
+        $routes = app_path('/FaveoLog/routes.php');
+        if (file_exists($routes)) {
+            require $routes;
+        }
+    }
+
+    /**
+     * Get the services provided by the provider.
+     *
+     * @return array
+     */
+    public function provides()
+    {
+        return [];
+    }
+}

app/FaveoLog/controllers/LogViewerController.php

@@ -0,0 +1,38 @@
+<?php
+
+namespace App\FaveoLog\controllers;
+
+use App\FaveoLog\LaravelLogViewer;
+use App\Http\Controllers\Controller;
+use Illuminate\Support\Facades\File;
+use Illuminate\Support\Facades\Redirect;
+use Illuminate\Support\Facades\Request;
+use Illuminate\Support\Facades\Response;
+use Illuminate\Support\Facades\View;
+
+class LogViewerController extends Controller
+{
+    public function index()
+    {
+        if (Request::input('l')) {
+            //dd(base64_decode(Request::input('l')));
+            LaravelLogViewer::setFile(base64_decode(Request::input('l')));
+        }
+
+        if (Request::input('dl')) {
+            return Response::download(LaravelLogViewer::pathToLogFile(base64_decode(Request::input('dl'))));
+        } elseif (Request::has('del')) {
+            File::delete(LaravelLogViewer::pathToLogFile(base64_decode(Request::input('del'))));
+
+            return Redirect::to(Request::url());
+        }
+
+        $logs = LaravelLogViewer::all();
+
+        return View::make('log::log', [
+            'logs'         => $logs,
+            'files'        => LaravelLogViewer::getFiles(true),
+            'current_file' => LaravelLogViewer::getFileName(),
+        ]);
+    }
+}

app/FaveoLog/lang/en/lang.php

@@ -0,0 +1,5 @@
+<?php
+
+return [
+    'logs' => 'Logs',
+];

app/FaveoLog/routes.php

@@ -0,0 +1,9 @@
+<?php
+
+Breadcrumbs::register('logs', function ($breadcrumbs) {
+    $breadcrumbs->parent('setting');
+    $breadcrumbs->push('System Logs', route('logs'));
+});
+Route::group(['middleware' => ['web', 'auth', 'roles']], function () {
+    Route::get('logs', ['as' => 'logs', 'uses' => 'App\FaveoLog\controllers\LogViewerController@index']);
+});

app/FaveoLog/views/log.blade.php

@@ -0,0 +1,132 @@
+@extends('themes.default1.admin.layout.admin')
+@section('Log')
+active
+@stop
+
+@section('logs')
+class="active"
+@stop
+
+@section('HeadInclude')
+@stop
+<!-- header -->
+@section('PageHeader')
+<h1>{{Lang::get('log::lang.logs')}}</h1>
+@stop
+<!-- /header -->
+<!-- breadcrumbs -->
+@section('breadcrumbs')
+<ol class="breadcrumb">
+</ol>
+@stop
+@section('content')
+<style>
+
+
+    .stack {
+        font-size: 0.85em;
+    }
+    .date {
+        min-width: 75px;
+    }
+    .text {
+        word-break: break-all;
+    }
+    a.llv-active {
+        z-index: 2;
+        background-color: #f5f5f5;
+        border-color: #777;
+    }
+</style>
+<div class="container-fluid">
+    <div class="box box-primary">
+        <div class="box-header with-border">
+            <h4>System Logs</h4>
+            
+        </div>
+        <div class="box-body">
+            <div class="row">
+                <div class="col-md-2">
+                    <div class="list-group">
+                        @foreach($files as $file)
+                        <a href="?l={{ base64_encode($file) }}" class="list-group-item @if ($current_file == $file) llv-active @endif">
+                            {{$file}}
+                        </a>
+                        @endforeach
+                    </div>
+                </div>
+                <div class="col-md-10 table-container">
+                    @if ($logs === null)
+                    <div>
+                        Log file >50M, please download it.
+                    </div>
+                    @else
+                    <table id="table-log" class="table table-striped">
+                        <thead>
+                            <tr>
+                                <th style="width:10%">Level</th>
+                                <th style="width:12%">Context</th>
+                                <th>Date</th>
+                                <th>Content</th>
+                            </tr>
+                        </thead>
+                        <tbody>
+
+                            @foreach($logs as $key => $log)
+                            <tr>
+                                <td class="text-{{{$log['level_class']}}}"><span class="glyphicon glyphicon-{{{$log['level_img']}}}-sign" aria-hidden="true"></span> &nbsp;{{ucfirst($log['level'])}}</td>
+                                <td class="text">{{ucfirst($log['context'])}}</td>
+                                <td class="date">{{{$log['date']}}}</td>
+                                <td class="text">
+                                    @if ($log['stack']) <a class="pull-right expand btn btn-default btn-xs" data-display="stack{{{$key}}}"><span class="glyphicon glyphicon-search"></span></a>@endif
+                                    {{{$log['text']}}}
+                                    @if (isset($log['in_file'])) <br />{{{$log['in_file']}}}@endif
+                                    @if ($log['stack']) <div class="stack" id="stack{{{$key}}}" style="display: none; white-space: pre-wrap;">{{{ trim($log['stack']) }}}</div>@endif
+                                </td>
+                            </tr>
+                            @endforeach
+
+                        </tbody>
+                    </table>
+                    @endif
+                    <div>
+                        <a href="?dl={{ base64_encode($current_file) }}"><span class="glyphicon glyphicon-download-alt"></span> Download file</a>
+                        -
+                        <a id="delete-log" href="?del={{ base64_encode($current_file) }}"><span class="glyphicon glyphicon-trash"></span> Delete file</a>
+                    </div>
+                </div>
+            </div>
+        </div>
+    </div>
+</div>
+
+
+@stop
+@section('FooterInclude')
+<!--<script src="https://ajax.googleapis.com/ajax/libs/jquery/1.11.1/jquery.min.js"></script>-->
+<!--<script src="https://cdn.datatables.net/1.10.4/js/jquery.dataTables.min.js"></script>-->
+<script src="https://cdn.datatables.net/plug-ins/9dcbecd42ad/integration/bootstrap/3/dataTables.bootstrap.js"></script>
+<script>
+$(document).ready(function () {
+    $('#table-log').DataTable({
+        "order": [1, 'desc'],
+        "stateSave": true,
+        "stateSaveCallback": function (settings, data) {
+            window.localStorage.setItem("datatable", JSON.stringify(data));
+        },
+        "stateLoadCallback": function (settings) {
+            var data = JSON.parse(window.localStorage.getItem("datatable"));
+            if (data)
+                data.start = 0;
+            return data;
+        }
+    });
+    $('.table-container').on('click', '.expand', function () {
+        $('#' + $(this).data('display')).toggle();
+    });
+    $('#delete-log').click(function () {
+        return confirm('Are you sure?');
+    });
+});
+</script>
+@stop

app/FaveoLog/views/logold.blade.php

@@ -0,0 +1,106 @@
+<!DOCTYPE html>
+<html lang="en">
+  <head>
+    <meta charset="utf-8">
+    <meta http-equiv="X-UA-Compatible" content="IE=edge">
+    <meta name="viewport" content="width=device-width, initial-scale=1">
+    <title>Laravel log viewer</title>
+
+    <!-- Bootstrap -->
+    <link rel="stylesheet" href="https://maxcdn.bootstrapcdn.com/bootstrap/3.3.1/css/bootstrap.min.css">
+    <link rel="stylesheet" href="https://cdn.datatables.net/plug-ins/9dcbecd42ad/integration/bootstrap/3/dataTables.bootstrap.css">
+
+
+
+    <!-- HTML5 shim and Respond.js for IE8 support of HTML5 elements and media queries -->
+    <!-- WARNING: Respond.js doesn't work if you view the page via file:// -->
+    <!--[if lt IE 9]>
+      <script src="https://oss.maxcdn.com/html5shiv/3.7.2/html5shiv.min.js"></script>
+      <script src="https://oss.maxcdn.com/respond/1.4.2/respond.min.js"></script>
+    <![endif]-->
+    
+  </head>
+  <body>
+    <div class="container-fluid">
+      <div class="row">
+        <div class="col-sm-3 col-md-2 sidebar">
+          <h1><span class="glyphicon glyphicon-calendar" aria-hidden="true"></span> Laravel Log Viewer</h1>
+          <p class="text-muted"><i>by Rap2h</i></p>
+          <div class="list-group">
+            @foreach($files as $file)
+              <a href="?l={{ base64_encode($file) }}" class="list-group-item @if ($current_file == $file) llv-active @endif">
+                {{$file}}
+              </a>
+            @endforeach
+          </div>
+        </div>
+        <div class="col-sm-9 col-md-10 table-container">
+          @if ($logs === null)
+            <div>
+              Log file >50M, please download it.
+            </div>
+          @else
+          <table id="table-log" class="table table-striped">
+            <thead>
+              <tr>
+                <th>Level</th>
+                <th>Context</th>
+                <th>Date</th>
+                <th>Content</th>
+              </tr>
+            </thead>
+            <tbody>
+
+@foreach($logs as $key => $log)
+<tr>
+  <td class="text-{{{$log['level_class']}}}"><span class="glyphicon glyphicon-{{{$log['level_img']}}}-sign" aria-hidden="true"></span> &nbsp;{{$log['level']}}</td>
+  <td class="text">{{$log['context']}}</td>
+  <td class="date">{{{$log['date']}}}</td>
+  <td class="text">
+    @if ($log['stack']) <a class="pull-right expand btn btn-default btn-xs" data-display="stack{{{$key}}}"><span class="glyphicon glyphicon-search"></span></a>@endif
+    {{{$log['text']}}}
+    @if (isset($log['in_file'])) <br />{{{$log['in_file']}}}@endif
+    @if ($log['stack']) <div class="stack" id="stack{{{$key}}}" style="display: none; white-space: pre-wrap;">{{{ trim($log['stack']) }}}</div>@endif
+  </td>
+</tr>
+@endforeach
+
+            </tbody>
+          </table>
+          @endif
+          <div>
+            <a href="?dl={{ base64_encode($current_file) }}"><span class="glyphicon glyphicon-download-alt"></span> Download file</a>
+            -
+            <a id="delete-log" href="?del={{ base64_encode($current_file) }}"><span class="glyphicon glyphicon-trash"></span> Delete file</a>
+          </div>
+        </div>
+      </div>
+    </div>
+    <!-- jQuery (necessary for Bootstrap's JavaScript plugins) -->
+    <script src="https://ajax.googleapis.com/ajax/libs/jquery/1.11.1/jquery.min.js"></script>
+    <script src="https://cdn.datatables.net/1.10.4/js/jquery.dataTables.min.js"></script>
+    <script src="https://cdn.datatables.net/plug-ins/9dcbecd42ad/integration/bootstrap/3/dataTables.bootstrap.js"></script>
+    <script>
+      $(document).ready(function(){
+        $('#table-log').DataTable({
+          "order": [ 1, 'desc' ],
+          "stateSave": true,
+          "stateSaveCallback": function (settings, data) {
+            window.localStorage.setItem("datatable", JSON.stringify(data));
+          },
+          "stateLoadCallback": function (settings) {
+            var data = JSON.parse(window.localStorage.getItem("datatable"));
+            if (data) data.start = 0;
+            return data;
+          }
+        });
+        $('.table-container').on('click', '.expand', function(){
+          $('#' + $(this).data('display')).toggle();
+        });
+        $('#delete-log').click(function(){
+          return confirm('Are you sure?');
+        });
+      });
+    </script>
+  </body>
+</html>

app/Helper/Finder.php

@@ -0,0 +1,184 @@
+<?php
+
+namespace App\Helper;
+
+use App\Model\helpdesk\Agent\Department;
+use App\Model\helpdesk\Agent\Groups;
+use App\Model\helpdesk\Ticket\Ticket_Status;
+use App\Model\helpdesk\Ticket\TicketStatusType;
+
+/**
+ *------------------------------------------------------------------
+ *  Class Finder
+ *------------------------------------------------------------------
+ *  Description: This class is used for defining some common functions
+ *  used in the project.
+ *
+ *  @author <Ladybird Web Solution>
+ */
+class Finder
+{
+    /**
+     * DEPARTMENT
+     * This function is used for returning department name with respect to id.
+     *
+     * @param $id type int
+     * @param $custom type array/null
+     *
+     * @return type string
+     */
+    public static function department($id, $custom = null)
+    {
+        if ($custom == null) {
+            $department = Department::whereId($id)->select(['name']);
+        } elseif (isset($custom)) {
+            $department = Department::whereId($id)->select($custom);
+        }
+
+        return $department->first()->name;
+    }
+
+    /**
+     * GROUP
+     * This function is used for returning group name with respect to id.
+     *
+     * @param $id type int
+     * @param $custom type array/null
+     *
+     * @return type string
+     */
+    public static function group($id, $custom = null)
+    {
+        if ($custom == null) {
+            $group = Groups::whereId($id)->select(['name']);
+        } elseif (isset($custom)) {
+            $group = Groups::whereId($id)->select($custom);
+        }
+
+        return $group->first()->name;
+    }
+
+        /**
+         * STATUS TYPE
+         * This function is used for returning status type name with respect to id.
+         *
+         * @param $id type int
+         * @param $custom type array/null
+         *
+         * @return type string
+         */
+        public static function statusType($id, $custom = null)
+        {
+            if ($custom == null) {
+                $status_type = TicketStatusType::whereId($id)->select(['name']);
+            } elseif (isset($custom)) {
+                $status_type = TicketStatusType::whereId($id)->select($custom);
+            }
+
+            return $status_type->first()->name;
+        }
+
+    /**
+     * STATUS
+     * This function is used for returning status name with respect to id.
+     *
+     * @param $id type int
+     * @param $custom type array/null
+     *
+     * @return type string
+     */
+    public static function status($id, $custom = null)
+    {
+        if ($custom == null) {
+            $status = Ticket_Status::whereId($id)->first();
+        } elseif (isset($custom)) {
+            $status = Ticket_Status::whereId($id)->select($custom);
+        }
+
+        return $status;
+    }
+
+    /**
+     * USER ROLES IN A GROUP FOR STATUS LIST
+     * This function is used to return roles of users from a given value.
+     * If the value is 1 the response is client
+     * If the value is 2 the response is agent
+     * If the value is 4 the response is admin
+     * If the value is 1+2 = 3 the response is client, agent
+     * If the value is 1+4 = 5 the response is client, admin
+     * If the value is 2+4 = 6 the response is agent, admin
+     * If the value is 1+2+4 = 7 the response is client, agent, admin.
+     *
+     * @param $id type int
+     *
+     * @return type string
+     */
+    public static function rolesGroup($id)
+    {
+        switch ($id) {
+                case null:
+                        return \Lang::get('lang.none');
+                case 1:
+                        return 'Client';
+                case 2:
+                        return 'Agent';
+                case 4:
+                        return 'Admin';
+                case 3:
+                        return 'Client,Agent';
+                case 5:
+                        return 'Client,Admin';
+                case 6:
+                        return 'Agent,Admin';
+                case 7:
+                        return 'Client,Agent,Admin';
+                default:
+                        return 'Undefined!';
+                }
+    }
+
+        /**
+         * ANY TYPE STATUS
+         * This function is used to return the set of status which are of any type passed in the param.
+         *
+         * @param type $id
+         *
+         * @return type array
+         */
+        public static function anyTypeStatus($id)
+        {
+            $status_group = Ticket_Status::where('purpose_of_status', '=', $id)->select(['id'])->get();
+            foreach ($status_group as $status) {
+                $status_group2[] = $status->id;
+            }
+
+            return $status_group2;
+        }
+
+        /**
+         * RETURNS ALL STATUS
+         * This function is used to return all the status given in the system.
+         *
+         * @return type array
+         */
+        public static function getAllStatus()
+        {
+            $status = Ticket_Status::where('purpose_of_status', '!=', 3)->orwhere('purpose_of_status', '!=', 4)->get();
+
+            return $status;
+        }
+
+        /**
+         * VARIABLE REPLACEMENT
+         * This function is used to replace the replaceable variables form a given content for templates.
+         */
+        public static function replaceTemplateVariables($variables, $data, $contents)
+        {
+            foreach ($variables as $key => $variable) {
+                $messagebody = str_replace($variables[$key], $data[$key], $contents);
+                $contents = $messagebody;
+            }
+
+            return $contents;
+        }
+}

app/Http/Controllers/Admin/MailFetch.php

@@ -0,0 +1,17 @@
+<?php
+
+namespace App\Http\Controllers\Admin;
+
+use Fetch\Server as Server;
+
+class MailFetch extends Server
+{
+    public function __construct($serverPath, $port = 143, $service = 'imap')
+    {
+        $this->serverPath = $serverPath;
+
+        $this->port = $port;
+
+        $this->service = $service;
+    }
+}

app/Http/Controllers/Admin/helpdesk/AgentController.php

@@ -91,7 +91,9 @@ class AgentController extends Controller
             $location = GeoIP::getLocation();
             $phonecode = $code->where('iso', '=', $location['isoCode'])->first();
             // returns to the page with all the variables and their datas
-            return view('themes.default1.admin.helpdesk.agent.agents.create', compact('assign', 'teams', 'agents', 'timezones', 'groups', 'departments', 'team'))->with('phonecode', $phonecode->phonecode);
+            $send_otp = DB::table('common_settings')->select('status')->where('option_name', '=', 'send_otp')->first();
+
+            return view('themes.default1.admin.helpdesk.agent.agents.create', compact('assign', 'teams', 'agents', 'timezones', 'groups', 'departments', 'team', 'send_otp'))->with('phonecode', $phonecode->phonecode);
         } catch (Exception $e) {
             // returns if try fails with exception meaagse
             return redirect()->back()->with('fails', $e->getMessage());
@@ -118,7 +120,12 @@ class AgentController extends Controller
             }
         }
         // fixing the user role to agent
-        $user->fill($request->except(['group', 'primary_department', 'agent_time_zone']))->save();
+        $user->fill($request->except(['group', 'primary_department', 'agent_time_zone', 'mobile']))->save();
+        if ($request->get('mobile')) {
+            $user->mobile = $request->get('mobile');
+        } else {
+            $user->mobile = null;
+        }
         $user->assign_group = $request->group;
         $user->primary_dpt = $request->primary_department;
         $user->agent_tzone = $request->agent_time_zone;
@@ -149,6 +156,10 @@ class AgentController extends Controller
                 }
             }
             // returns for the success case
+            if ($request->input('active') == '0' || $request->input('active') == 0) {
+                \Event::fire(new \App\Events\LoginEvent($request));
+            }
+
             return redirect('agents')->with('success', Lang::get('lang.agent_creation_success'));
         } else {
             // returns if fails

app/Http/Controllers/Admin/helpdesk/DepartmentController.php

@@ -77,7 +77,9 @@ class DepartmentController extends Controller
     {
         try {
             $slas = $sla->get();
-            $user = $user->where('role', 'agent2')->get();
+            $user = $user->where('role', '<>', 'user')
+            ->where('active', '=', 1)
+            ->get();
             $emails = $email->get();
             $templates = $template->get();
             $department = $department->get();
@@ -154,7 +156,9 @@ class DepartmentController extends Controller
                     ->where('id', '=', 1)
                     ->first();
             $slas = $sla->get();
-            $user = $user->where('primary_dpt', $id)->get();
+            $user = $user->where('primary_dpt', $id)
+            ->where('active', '=', 1)
+            ->get();
             $emails = $email->get();
             $templates = $template->get();
             $departments = $department->whereId($id)->first();

app/Http/Controllers/Admin/helpdesk/EmailsController.php

@@ -3,21 +3,20 @@
 namespace App\Http\Controllers\Admin\helpdesk;
 
 // controllers
+use App\Http\Controllers\Admin\MailFetch as Fetch;
 use App\Http\Controllers\Controller;
-// request
-use App\Http\Requests\helpdesk\EmailsEditRequest;
 use App\Http\Requests\helpdesk\EmailsRequest;
-use App\Model\helpdesk\Agent\Department;
 // model
+use App\Http\Requests\helpdesk\Mail\MailRequest;
+use App\Model\helpdesk\Agent\Department;
 use App\Model\helpdesk\Email\Emails;
 use App\Model\helpdesk\Manage\Help_topic;
 use App\Model\helpdesk\Settings\Email;
 use App\Model\helpdesk\Ticket\Ticket_Priority;
+// classes
 use App\Model\helpdesk\Utility\MailboxProtocol;
 use Crypt;
-// classes
 use Exception;
-use Illuminate\Http\Request;
 use Lang;
 
 /**
@@ -81,8 +80,12 @@ class EmailsController extends Controller
             $priority = $ticket_priority->get();
             // fetch all the types of mailbox protocols from the mailbox_protocols table
             $mailbox_protocols = $mailbox_protocol->get();
+
+            $service = new \App\Model\MailJob\MailService();
+            $services = $service->lists('name', 'id')->toArray();
+
             // return with all the table data
-            return view('themes.default1.admin.helpdesk.emails.emails.create', compact('mailbox_protocols', 'priority', 'departments', 'helps'));
+            return view('themes.default1.admin.helpdesk.emails.emails.create', compact('mailbox_protocols', 'priority', 'departments', 'helps', 'services'));
         } catch (Exception $e) {
             // return error messages if any
             return redirect()->back()->with('fails', $e->getMessage());
@@ -96,77 +99,61 @@ class EmailsController extends Controller
      *
      * @return int
      */
-    public function validatingEmailSettings(Request $request)
+    public function validatingEmailSettings(MailRequest $request, $id = '')
     {
-        $validator = \Validator::make(
-                        [
-                    'email_address' => $request->input('email_address'),
-                    'email_name'    => $request->input('email_name'),
-                    'password'      => $request->input('password'),
-                        ], [
-                    'email_address' => 'required|email|unique:emails',
-                    'email_name'    => 'required',
-                    'password'      => 'required',
-                        ]
-        );
-        if ($validator->fails()) {
-            $jsons = $validator->messages();
-            $val = '';
-            foreach ($jsons->all() as $key => $value) {
-                $val .= $value;
-            }
-            $return_data = rtrim(str_replace('.', ',', $val), ',');
-
-            return $return_data;
-        }
-        if ($request->input('imap_validate') == 'on') {
-            $validate = '/validate-cert';
-        } elseif (!$request->input('imap_validate')) {
+        //dd($request->all());
+        try {
+            $service_request = $request->except('sending_status', '_token', 'email_address', 'email_name', 'password', 'department', 'priority', 'help_topic', 'fetching_protocol', 'fetching_host', 'fetching_port', 'fetching_encryption', 'imap_authentication', 'sending_protocol', 'sending_host', 'sending_port', 'sending_encryption', 'smtp_authentication', 'internal_notes', '_wysihtml5_mode', 'code');
+            $service = $request->input('sending_protocol');
             $validate = '/novalidate-cert';
+            $fetch = 1;
+            $send = 1;
+            //dd($request->input('fetching_status'));
+            if ($request->input('fetching_status')) {
+                $fetch = $this->getImapStream($request, $validate);
             }
-        if ($request->input('fetching_status') == 'on') {
-            $imap_check = $this->getImapStream($request, $validate);
-            if ($imap_check[0] == 0) {
-                return Lang::get('lang.incoming_email_connection_failed_please_check_email_credentials_or_imap_settings');
+            if ($request->input('sending_status') === 'on') {
+                $this->emailService($service, $service_request);
+                $send = $this->sendDiagnoEmail($request);
             }
-            $need_to_check_imap = 1;
-        } else {
-            $imap_check = 0;
-            $need_to_check_imap = 0;
+            if ($send == 1 && $fetch == 1) {
+                $this->store($request, $service_request, $id);
+
+                return $this->jsonResponse('success', Lang::get('lang.success'));
             }
-        if ($request->input('sending_status') == 'on') {
-            $smtp_check = $this->getSmtp($request);
-            if ($smtp_check == 0) {
-                return Lang::get('lang.outgoing_email_connection_failed');
+
+            return $this->validateEmailError($send, $fetch);
+        } catch (Exception $ex) {
+            $message = $ex->getMessage();
+            if ($request->input('fetching_status') && imap_last_error()) {
+                $message = imap_last_error();
             }
-            $need_to_check_smtp = 1;
-        } else {
-            $smtp_check = 0;
-            $need_to_check_smtp = 0;
-        }
-        if ($need_to_check_imap == 1 && $need_to_check_smtp == 1) {
-            if ($imap_check != 0 && $smtp_check != 0) {
-                $this->store($request, $imap_check[1]);
-                $return = 1;
-            }
-        } elseif ($need_to_check_imap == 1 && $need_to_check_smtp == 0) {
-            if ($imap_check != 0 && $smtp_check == 0) {
-                $this->store($request, $imap_check[1]);
-                $return = 1;
-            }
-        } elseif ($need_to_check_imap == 0 && $need_to_check_smtp == 1) {
-            if ($imap_check == 0 && $smtp_check != 0) {
-                $this->store($request, null);
-                $return = 1;
-            }
-        } elseif ($need_to_check_imap == 0 && $need_to_check_smtp == 0) {
-            if ($imap_check == 0 && $smtp_check == 0) {
-                $this->store($request, null);
-                $return = 1;
+            loging('mail-config', $message);
+
+            return $this->jsonResponse('fails', $message);
         }
     }
 
-        return $return;
+    public function validateEmailError($out, $in)
+    {
+        if ($out !== 1) {
+            return $this->jsonResponse('fails', Lang::get('lang.outgoing_email_connection_failed'));
+        }
+        if ($in !== 1) {
+            return $this->jsonResponse('fails', Lang::get('lang.incoming_email_connection_failed_please_check_email_credentials_or_imap_settings'));
+        }
+    }
+
+    public function jsonResponse($type, $message)
+    {
+        if ($type == 'fails') {
+            $result = ['fails' => $message];
+        }
+        if ($type == 'success') {
+            $result = ['success' => $message];
+        }
+
+        return response()->json(compact('result'));
     }
 
     /**
@@ -177,20 +164,22 @@ class EmailsController extends Controller
      *
      * @return type Redirect
      */
-    public function store($request, $imap_check)
+    public function store($request, $service_request = [], $id = '')
     {
         $email = new Emails();
-        try {
-            // saving all the fields to the database
-//            if ($email->fill($request->except('password', 'department', 'priority', 'help_topic', 'fetching_status', 'fetching_encryption', 'sending_status', 'auto_response'))->save() == true) {
+        if ($id !== '') {
+            $email = $email->find($id);
+        }
+
         $email->email_address = $request->email_address;
+
         $email->email_name = $request->email_name;
         $email->fetching_host = $request->fetching_host;
         $email->fetching_port = $request->fetching_port;
         $email->fetching_protocol = $request->fetching_protocol;
         $email->sending_host = $request->sending_host;
         $email->sending_port = $request->sending_port;
-            $email->sending_protocol = $request->sending_protocol;
+        $email->sending_protocol = $this->getDriver($request->sending_protocol);
         $email->sending_encryption = $request->sending_encryption;
 
         if ($request->smtp_validate == 'on') {
@@ -215,12 +204,10 @@ class EmailsController extends Controller
         } else {
             $email->auto_response = 0;
         }
-            if ($imap_check !== null) {
-                $email->fetching_encryption = $imap_check;
-            } else {
         $email->fetching_encryption = $request->input('fetching_encryption');
+        if (!$request->input('imap_validate')) {
+            $email->mailbox_protocol = 'novalidate-cert';
         }
-            // fetching department value
         $email->department = $this->departmentValue($request->input('department'));
         // fetching priority value
         $email->priority = $this->priorityValue($request->input('priority'));
@@ -229,23 +216,84 @@ class EmailsController extends Controller
         // inserting the encrypted value of password
         $email->password = Crypt::encrypt($request->input('password'));
         $email->save(); // run save
+        if ($request->input('fetching_status')) {
+            $this->fetch($email);
+        }
+        if ($id === '') {
             // Creating a default system email as the first email is inserted to the system
             $email_settings = Email::where('id', '=', '1')->first();
             $email_settings->sys_email = $email->id;
             $email_settings->save();
-            // returns success message for successful email creation
-//                return redirect('emails')->with('success', 'Email Created sucessfully');
-            return 1;
-//            } else {
-            // returns fail message for unsuccessful save execution
-//                return redirect('emails')->with('fails', 'Email can not Create');
-//                return 0;
-//            }
-        } catch (Exception $e) {
-            // returns if try fails
-//            return redirect()->back()->with('fails', $e->getMessage());
-            return 0;
+        } else {
+            $this->update($id, $request);
         }
+        if (count($service_request) > 0) {
+            $this->saveMailService($email->id, $service_request, $this->getDriver($request->sending_protocol));
+        }
+        if ($request->input('fetching_status')) {
+            $this->fetch($email);
+        }
+
+        return 1;
+    }
+
+    public function sendDiagnoEmail($request)
+    {
+        $mailservice_id = $request->input('sending_protocol');
+        $driver = $this->getDriver($mailservice_id);
+        $username = $request->input('email_address');
+        $password = $request->input('password');
+        $name = $request->input('email_name');
+        $host = $request->input('sending_host');
+        $port = $request->input('sending_port');
+        $enc = $request->input('sending_encryption');
+        $service_request = $request->except('sending_status', '_token', 'email_address', 'email_name', 'password', 'department', 'priority', 'help_topic', 'fetching_protocol', 'fetching_host', 'fetching_port', 'fetching_encryption', 'imap_authentication', 'sending_protocol', 'sending_host', 'sending_port', 'sending_encryption', 'smtp_authentication', 'internal_notes', '_wysihtml5_mode');
+
+        $this->emailService($driver, $service_request);
+        $this->setMailConfig($driver, $username, $name, $password, $enc, $host, $port);
+        $controller = new \App\Http\Controllers\Common\PhpMailController();
+        $to = 'example@ladybirdweb.com';
+        $toname = 'test';
+        $subject = 'test';
+        $data = 'test';
+        //dd(\Config::get('mail'),\Config::get('services'));
+        $send = $controller->laravelMail($to, $toname, $subject, $data, [], []);
+
+        return $send;
+    }
+
+    public function setMailConfig($driver, $username, $name, $password, $enc, $host, $port)
+    {
+        $configs = [
+            'username'   => $username,
+            'from'       => ['address' => $username, 'name' => $name],
+            'password'   => $password,
+            'encryption' => $enc,
+            'host'       => $host,
+            'port'       => $port,
+            'driver'     => $driver,
+        ];
+        foreach ($configs as $key => $config) {
+            if (is_array($config)) {
+                foreach ($config as $from) {
+                    \Config::set('mail.'.$key, $config);
+                }
+            } else {
+                \Config::set('mail.'.$key, $config);
+            }
+        }
+    }
+
+    public function getDriver($driver_id)
+    {
+        $short = '';
+        $email_drivers = new \App\Model\MailJob\MailService();
+        $email_driver = $email_drivers->find($driver_id);
+        if ($email_driver) {
+            $short = $email_driver->short_name;
+        }
+
+        return $short;
     }
 
     /**
@@ -277,8 +325,12 @@ class EmailsController extends Controller
             $priority = $ticket_priority->get();
             // get all the mailbox protocols
             $mailbox_protocols = $mailbox_protocol->get();
+
+            $service = new \App\Model\MailJob\MailService();
+            $services = $service->lists('name', 'id')->toArray();
+
             // return if the execution is succeeded
-            return view('themes.default1.admin.helpdesk.emails.emails.edit', compact('mailbox_protocols', 'priority', 'departments', 'helps', 'emails', 'sys_email'))->with('count', $count);
+            return view('themes.default1.admin.helpdesk.emails.emails.edit', compact('mailbox_protocols', 'priority', 'departments', 'helps', 'emails', 'sys_email', 'services'))->with('count', $count);
         } catch (Exception $e) {
             // return if try fails
             return redirect()->back()->with('fails', $e->getMessage());
@@ -292,78 +344,20 @@ class EmailsController extends Controller
      *
      * @return int
      */
-    public function validatingEmailSettingsUpdate($id, Request $request)
+    public function validatingEmailSettingsUpdate($id, MailRequest $request)
     {
-        $validator = \Validator::make(
-                        [
-                    'email_address' => $request->input('email_address'),
-                    'email_name'    => $request->input('email_name'),
-                    'password'      => $request->input('password'),
-                        ], [
-                    'email_address' => 'email',
-                    'email_name'    => 'required',
-                    'password'      => 'required',
-                        ]
-        );
-        if ($validator->fails()) {
-            $jsons = $validator->messages();
-            $val = '';
-            foreach ($jsons->all() as $key => $value) {
-                $val .= $value;
+        try {
+            return $this->validatingEmailSettings($request, $id);
+        } catch (Exception $ex) {
+            $message = $ex->getMessage();
+            if (imap_last_error()) {
+                $message = imap_last_error();
             }
-            $return_data = rtrim(str_replace('.', ',', $val), ',');
-
-            return $return_data;
+            //dd($ex->getMessage());
+            loging('mail-config', $message);
+            //Log::error($ex->getMessage());
+            return $this->jsonResponse('fails', $message);
         }
-//        return $request;
-        if ($request->input('imap_validate') == 'on') {
-            $validate = '/validate-cert';
-        } elseif (!$request->input('imap_validate')) {
-            $validate = '/novalidate-cert';
-        }
-        if ($request->input('fetching_status') == 'on') {
-            $imap_check = $this->getImapStream($request, $validate);
-            if ($imap_check[0] == 0) {
-                return Lang::get('lang.incoming_email_connection_failed_please_check_email_credentials_or_imap_settings');
-            }
-            $need_to_check_imap = 1;
-        } else {
-            $imap_check = 0;
-            $need_to_check_imap = 0;
-        }
-        if ($request->input('sending_status') == 'on') {
-            $smtp_check = $this->getSmtp($request);
-            if ($smtp_check == 0) {
-                return Lang::get('lang.outgoing_email_connection_failed');
-            }
-            $need_to_check_smtp = 1;
-        } else {
-            $smtp_check = 0;
-            $need_to_check_smtp = 0;
-        }
-        if ($need_to_check_imap == 1 && $need_to_check_smtp == 1) {
-            if ($imap_check != 0 && $smtp_check != 0) {
-                $this->update($id, $request, $imap_check[1]);
-                $return = 1;
-            }
-        } elseif ($need_to_check_imap == 1 && $need_to_check_smtp == 0) {
-            if ($imap_check != 0 && $smtp_check == 0) {
-                $this->update($id, $request, $imap_check[1]);
-                $return = 1;
-            }
-        } elseif ($need_to_check_imap == 0 && $need_to_check_smtp == 1) {
-            if ($imap_check == 0 && $smtp_check != 0) {
-                $this->update($id, $request, null);
-                $return = 1;
-            }
-        } elseif ($need_to_check_imap == 0 && $need_to_check_smtp == 0) {
-            if ($imap_check == 0 && $smtp_check == 0) {
-                $this->update($id, $request, null);
-                $return = 1;
-            }
-        }
-
-        return $return;
     }
 
     /**
@@ -375,57 +369,9 @@ class EmailsController extends Controller
      *
      * @return type Response
      */
-    public function update($id, $request, $imap_check)
+    public function update($id, $request)
     {
         try {
-            // fetch the selected emails
-            $emails = Emails::whereId($id)->first();
-            // insert all the requested parameters with except
-            $emails->email_address = $request->email_address;
-            $emails->email_name = $request->email_name;
-            $emails->fetching_host = $request->fetching_host;
-            $emails->fetching_port = $request->fetching_port;
-            $emails->fetching_protocol = $request->fetching_protocol;
-            $emails->sending_host = $request->sending_host;
-            $emails->sending_port = $request->sending_port;
-            $emails->sending_protocol = $request->sending_protocol;
-            $emails->sending_encryption = $request->sending_encryption;
-            if ($request->smtp_validate == 'on') {
-                $emails->smtp_validate = $request->smtp_validate;
-            }
-
-            if ($request->input('fetching_status') == 'on') {
-                $emails->fetching_status = 1;
-            } else {
-                $emails->fetching_status = 0;
-            }
-            if ($request->input('sending_status') == 'on') {
-                $emails->sending_status = 1;
-            } else {
-                $emails->sending_status = 0;
-            }
-            if ($request->input('auto_response') == 'on') {
-                $emails->auto_response = 1;
-            } else {
-                $emails->auto_response = 0;
-            }
-            if ($imap_check !== null) {
-                $emails->fetching_encryption = $imap_check;
-            } else {
-                $emails->fetching_encryption = $request->fetching_encryption;
-            }
-            $emails->password = Crypt::encrypt($request->input('password'));
-            // dd($email->fetching_encryption);
-            // fetching department value
-            $emails->department = $this->departmentValue($request->input('department'));
-            // fetching priority value
-            $emails->priority = $this->priorityValue($request->input('priority'));
-            // fetching helptopic value
-            $emails->help_topic = $this->helpTopicValue($request->input('help_topic'));
-            // inserting the encrypted value of password
-//            $emails->password = Crypt::encrypt($request->input('password'));
-            $emails->save();
-            //dd($request->sys_email);
             if ($request->sys_email == 'on') {
                 $system = \DB::table('settings_email')
                         ->where('id', '=', 1)
@@ -435,10 +381,8 @@ class EmailsController extends Controller
                         ->where('id', '=', 1)
                         ->update(['sys_email' => null]);
             }
-            // returns success message for successful email update
             $return = 1;
         } catch (Exception $e) {
-            //     // returns if try fails
             $return = $e->getMessage();
         }
 
@@ -467,11 +411,9 @@ class EmailsController extends Controller
             // fetching the database instance of the current email
             $emails = $email->whereId($id)->first();
             // checking if deleting the email is success or if it's carrying any dependencies
-            if ($emails->delete() == true) {
+            $emails->delete();
+
             return redirect('emails')->with('success', Lang::get('lang.email_deleted_sucessfully'));
-            } else {
-                return redirect('emails')->with('fails', Lang::get('lang.email_can_not_delete'));
-            }
         } catch (Exception $e) {
             // returns if the try fails
             return redirect()->back()->with('fails', $e->getMessage());
@@ -485,40 +427,30 @@ class EmailsController extends Controller
      *
      * @return type int
      */
-    public function getImapStream($request, $validate)
+    public function getImapStream($request)
     {
-        $fetching_status = $request->input('fetching_status');
+        $host = $request->input('fetching_host');
+        $port = $request->input('fetching_port');
+        $service = $request->input('fetching_protocol');
+        $encryption = $request->input('fetching_encryption');
+        $validate = $request->input('imap_validate');
         $username = $request->input('email_address');
         $password = $request->input('password');
-        $protocol_id = $request->input('mailbox_protocol');
-        $fetching_protocol = '/'.$request->input('fetching_protocol');
-        $fetching_encryption = '/'.$request->input('fetching_encryption');
-        if ($fetching_encryption == '/none') {
-            $fetching_encryption2 = '/novalidate-cert';
-            $mailbox_protocol = $fetching_encryption2;
-            $host = $request->input('fetching_host');
-            $port = $request->input('fetching_port');
-            $mailbox = '{'.$host.':'.$port.$fetching_protocol.$mailbox_protocol.'}INBOX';
-        } else {
-            $mailbox_protocol = $fetching_protocol.$fetching_encryption;
-            $host = $request->input('fetching_host');
-            $port = $request->input('fetching_port');
-            $mailbox = '{'.$host.':'.$port.$mailbox_protocol.$validate.'}INBOX';
-            $mailbox_protocol = $fetching_encryption.$validate;
+        $server = new Fetch($host, $port, $service);
+        //$server->setFlag('novalidate-cert');
+        if ($encryption != '') {
+            $server->setFlag($encryption);
         }
-        try {
-            $imap_stream = imap_open($mailbox, $username, $password);
-        } catch (\Exception $ex) {
-            return $ex->getMessage();
-        }
-        $imap_stream = imap_open($mailbox, $username, $password);
-        if ($imap_stream) {
-            $return = [0 => 1, 1 => $mailbox_protocol];
+        if (!$validate) {
+            $server->setFlag('novalidate-cert');
         } else {
-            $return = [0 => 0];
+            $server->setFlag('validate-cert');
         }
 
-        return $return;
+        $server->setAuthentication($username, $password);
+        $server->getImapStream();
+
+        return 1;
     }
 
     /**
@@ -643,4 +575,69 @@ class EmailsController extends Controller
 
         return $email_help_topic;
     }
+
+    public function emailService($service, $value = [])
+    {
+        switch ($service) {
+            case 'mailgun':
+                $this->setServiceConfig($service, $value);
+            case 'mandrill':
+                $this->setServiceConfig($service, $value);
+            case 'ses':
+                $this->setServiceConfig($service, $value);
+        }
+    }
+
+    public function setServiceConfig($service, $value)
+    {
+        //dd($service);
+        if (count($value) > 0) {
+            foreach ($value as $k => $v) {
+                \Config::set("services.$service.$k", $v);
+            }
+        }
+    }
+
+    public function saveMailService($emailid, $request, $driver)
+    {
+        $mail_service = new \App\Model\MailJob\FaveoMail();
+        $mails = $mail_service->where('email_id', $emailid)->get();
+        if (count($request) > 0) {
+            foreach ($mails as $mail) {
+                $mail->delete();
+            }
+            foreach ($request as $key => $value) {
+                $mail_service->create([
+                    'drive'    => $driver,
+                    'key'      => $key,
+                    'value'    => $value,
+                    'email_id' => $emailid,
+                ]);
+            }
+        }
+    }
+
+    public function readMails()
+    {
+        $PhpMailController = new \App\Http\Controllers\Common\PhpMailController();
+        $NotificationController = new \App\Http\Controllers\Common\NotificationController();
+        $TicketController = new \App\Http\Controllers\Agent\helpdesk\TicketController($PhpMailController, $NotificationController);
+        $TicketWorkflowController = new \App\Http\Controllers\Agent\helpdesk\TicketWorkflowController($TicketController);
+        $controller = new \App\Http\Controllers\Agent\helpdesk\MailController($TicketWorkflowController);
+        $emails = new Emails();
+        $settings_email = new Email();
+        $system = new \App\Model\helpdesk\Settings\System();
+        $ticket = new \App\Model\helpdesk\Settings\Ticket();
+        $controller->readmails($emails, $settings_email, $system, $ticket);
+    }
+
+    public function fetch($email)
+    {
+        $PhpMailController = new \App\Http\Controllers\Common\PhpMailController();
+        $NotificationController = new \App\Http\Controllers\Common\NotificationController();
+        $TicketController = new \App\Http\Controllers\Agent\helpdesk\TicketController($PhpMailController, $NotificationController);
+        $TicketWorkflowController = new \App\Http\Controllers\Agent\helpdesk\TicketWorkflowController($TicketController);
+        $controller = new \App\Http\Controllers\Agent\helpdesk\MailController($TicketWorkflowController);
+        $controller->fetch($email);
+    }
 }

app/Http/Controllers/Admin/helpdesk/EmailsControllerOld.php

@@ -0,0 +1,637 @@
+<?php
+
+namespace App\Http\Controllers\Admin\helpdesk;
+
+// controllers
+use App\Http\Controllers\Controller;
+// request
+use App\Http\Requests\helpdesk\EmailsEditRequest;
+use App\Http\Requests\helpdesk\EmailsRequest;
+use App\Http\Requests\helpdesk\Mail\MailRequest;
+// model
+use App\Model\helpdesk\Agent\Department;
+use App\Model\helpdesk\Email\Emails;
+use App\Model\helpdesk\Manage\Help_topic;
+use App\Model\helpdesk\Settings\Email;
+use App\Model\helpdesk\Ticket\Ticket_Priority;
+use App\Model\helpdesk\Utility\MailboxProtocol;
+// classes
+use Crypt;
+use Exception;
+use Illuminate\Http\Request;
+use Lang;
+
+/**
+ * ======================================
+ * EmailsController.
+ * ======================================
+ * This Controller is used to define below mentioned set of functions applied to the Emails in the system.
+ *
+ * @author Ladybird <info@ladybirdweb.com>
+ */
+class EmailsControllerOld extends Controller
+{
+    /**
+     * Defining constructor variables.
+     *
+     * @return type
+     */
+    public function __construct()
+    {
+        $this->middleware('auth');
+        $this->middleware('roles');
+    }
+
+    /**
+     * Display a listing of the Emails.
+     *
+     * @param type Emails $emails
+     *
+     * @return type view
+     */
+    public function index(Emails $email)
+    {
+        try {
+            // fetch all the emails from emails table
+            $emails = $email->get();
+
+            return view('themes.default1.admin.helpdesk.emails.emails.index', compact('emails'));
+        } catch (Exception $e) {
+            return redirect()->back()->with('fails', $e->getMessage());
+        }
+    }
+
+    /**
+     * Show the form for creating a new resource.
+     *
+     * @param type Department      $department
+     * @param type Help_topic      $help
+     * @param type Priority        $priority
+     * @param type MailboxProtocol $mailbox_protocol
+     *
+     * @return type Response
+     */
+    public function create(Department $department, Help_topic $help, Ticket_Priority $ticket_priority, MailboxProtocol $mailbox_protocol)
+    {
+        try {
+            // fetch all the departments from the department table
+            $departments = $department->get();
+            // fetch all the helptopics from the helptopic table
+            $helps = $help->get();
+            // fetch all the types of priority from the ticket_priority table
+            $priority = $ticket_priority->get();
+            // fetch all the types of mailbox protocols from the mailbox_protocols table
+            $mailbox_protocols = $mailbox_protocol->get();
+
+            $service = new \App\Model\MailJob\MailService();
+            $services = $service->lists('name', 'id')->toArray();
+
+            // return with all the table data
+            return view('themes.default1.admin.helpdesk.emails.emails.create', compact('mailbox_protocols', 'priority', 'departments', 'helps', 'services'));
+        } catch (Exception $e) {
+            // return error messages if any
+            return redirect()->back()->with('fails', $e->getMessage());
+        }
+    }
+
+    /**
+     * Check for email input validation.
+     *
+     * @param EmailsRequest $request
+     *
+     * @return int
+     */
+    public function validatingEmailSettings(MailRequest $request, $id = '')
+    {
+        $service_request = $request->except('sending_status', '_token', 'email_address', 'email_name', 'password', 'department', 'priority', 'help_topic', 'fetching_protocol', 'fetching_host', 'fetching_port', 'fetching_encryption', 'imap_authentication', 'sending_protocol', 'sending_host', 'sending_port', 'sending_encryption', 'smtp_authentication', 'internal_notes', '_wysihtml5_mode', 'code');
+        $service = $request->input('sending_protocol');
+        $send = 0;
+        $imap_check[0] = 0;
+        if ($request->input('imap_validate') == 'on') {
+            $validate = '/validate-cert';
+        } elseif (!$request->input('imap_validate')) {
+            $validate = '/novalidate-cert';
+        }
+        if ($request->input('fetching_status') == 'on') {
+            try {
+                $imap_check = $this->getImapStream($request, $validate);
+            } catch (Exception $ex) {
+                \Log::error($ex->getMessage());
+                $result = ['fails' => $ex->getMessage()];
+
+                return response()->json(compact('result'));
+            }
+            if ($imap_check[0] == 0) {
+                $response = Lang::get('lang.incoming_email_connection_failed_please_check_email_credentials_or_imap_settings');
+            }
+        } else {
+            $imap_check[0] = 1;
+        }
+        if ($request->input('sending_status') == 'on') {
+            $this->emailService($service, $service_request);
+            try {
+                $send = $this->sendDiagnoEmail($request);
+            } catch (Exception $ex) {
+                \Log::error($ex->getMessage());
+                $result = ['fails' => $ex->getMessage()];
+
+                return response()->json(compact('result'));
+            }
+            if ($send === 0) {
+                $response = Lang::get('lang.outgoing_email_connection_failed');
+            }
+        } else {
+            $send = 1;
+        }
+        if ($send === 1 && $imap_check[0] === 1) {
+            $this->store($request, $imap_check, $service_request, $id);
+        }
+
+        return $this->jsonResponse($send, $imap_check);
+    }
+
+    public function sendDiagnoEmail($request)
+    {
+        try {
+            $mailservice_id = $request->input('sending_protocol');
+            $driver = $this->getDriver($mailservice_id);
+            $username = $request->input('email_address');
+            $password = $request->input('password');
+            $name = $request->input('email_name');
+            $host = $request->input('sending_host');
+            $port = $request->input('sending_port');
+            $enc = $request->input('sending_encryption');
+            $service_request = $request->except('sending_status', '_token', 'email_address', 'email_name', 'password', 'department', 'priority', 'help_topic', 'fetching_protocol', 'fetching_host', 'fetching_port', 'fetching_encryption', 'imap_authentication', 'sending_protocol', 'sending_host', 'sending_port', 'sending_encryption', 'smtp_authentication', 'internal_notes', '_wysihtml5_mode');
+
+            $this->emailService($driver, $service_request);
+            $this->setMailConfig($driver, $username, $name, $password, $enc, $host, $port);
+            $controller = new \App\Http\Controllers\Common\PhpMailController();
+            $to = 'example@ladybirdweb.com';
+            $toname = 'test';
+            $subject = 'test';
+            $data = 'test';
+            //dd(\Config::get('mail'),\Config::get('services'));
+            $send = $controller->laravelMail($to, $toname, $subject, $data, [], []);
+        } catch (Exception $e) {
+            \Log::error($e->getMessage());
+            //dd($e);
+        }
+
+        return $send;
+    }
+
+    public function setMailConfig($driver, $username, $name, $password, $enc, $host, $port)
+    {
+        $configs = [
+            'username'   => $username,
+            'from'       => ['address' => $username, 'name' => $name],
+            'password'   => $password,
+            'encryption' => $enc,
+            'host'       => $host,
+            'port'       => $port,
+            'driver'     => $driver,
+        ];
+        foreach ($configs as $key => $config) {
+            if (is_array($config)) {
+                foreach ($config as $from) {
+                    \Config::set('mail.'.$key, $config);
+                }
+            } else {
+                \Config::set('mail.'.$key, $config);
+            }
+        }
+    }
+
+    public function getDriver($driver_id)
+    {
+        $short = '';
+        $email_drivers = new \App\Model\MailJob\MailService();
+        $email_driver = $email_drivers->find($driver_id);
+        if ($email_driver) {
+            $short = $email_driver->short_name;
+        }
+
+        return $short;
+    }
+
+    /**
+     * Store a newly created resource in storage.
+     *
+     * @param type Emails        $email
+     * @param type EmailsRequest $request
+     *
+     * @return type Redirect
+     */
+    public function store($request, $imap_check, $service_request = [], $id = '')
+    {
+        $email = new Emails();
+        if ($id !== '') {
+            $email = $email->find($id);
+        }
+        try {
+            $email->email_address = $request->email_address;
+
+            $email->email_name = $request->email_name;
+            $email->fetching_host = $request->fetching_host;
+            $email->fetching_port = $request->fetching_port;
+            $email->fetching_protocol = $request->fetching_protocol;
+            $email->sending_host = $request->sending_host;
+            $email->sending_port = $request->sending_port;
+            $email->sending_protocol = $this->getDriver($request->sending_protocol);
+            $email->sending_encryption = $request->sending_encryption;
+
+            if ($request->smtp_validate == 'on') {
+                $email->smtp_validate = $request->smtp_validate;
+            }
+
+            if ($request->input('password')) {
+                $email->password = Crypt::encrypt($request->input('password'));
+            }
+            if ($request->input('fetching_status') == 'on') {
+                $email->fetching_status = 1;
+            } else {
+                $email->fetching_status = 0;
+            }
+            if ($request->input('sending_status') == 'on') {
+                $email->sending_status = 1;
+            } else {
+                $email->sending_status = 0;
+            }
+            if ($request->input('auto_response') == 'on') {
+                $email->auto_response = 1;
+            } else {
+                $email->auto_response = 0;
+            }
+            //dd($email);
+            if ($imap_check !== null) {
+                $email->fetching_encryption = $imap_check[0];
+            } else {
+                $email->fetching_encryption = $request->input('fetching_encryption');
+            }
+
+            // fetching department value
+            $email->department = $this->departmentValue($request->input('department'));
+            // fetching priority value
+            $email->priority = $this->priorityValue($request->input('priority'));
+            // fetching helptopic value
+            $email->help_topic = $this->helpTopicValue($request->input('help_topic'));
+            // inserting the encrypted value of password
+            $email->password = Crypt::encrypt($request->input('password'));
+            $email->save(); // run save
+            if ($id === '') {
+                // Creating a default system email as the first email is inserted to the system
+                $email_settings = Email::where('id', '=', '1')->first();
+                $email_settings->sys_email = $email->id;
+                $email_settings->save();
+            } else {
+                $this->update($id, $request);
+            }
+            if (count($service_request) > 0) {
+                $this->saveMailService($email->id, $service_request, $this->getDriver($request->sending_protocol));
+            }
+
+            return 1;
+        } catch (Exception $e) {
+            return 0;
+        }
+    }
+
+    /**
+     * Show the form for editing the specified resource.
+     *
+     * @param type int             $id
+     * @param type Department      $department
+     * @param type Help_topic      $help
+     * @param type Emails          $email
+     * @param type Priority        $priority
+     * @param type MailboxProtocol $mailbox_protocol
+     *
+     * @return type Response
+     */
+    public function edit($id, Department $department, Help_topic $help, Emails $email, Ticket_Priority $ticket_priority, MailboxProtocol $mailbox_protocol)
+    {
+        try {
+            $sys_email = \DB::table('settings_email')->select('sys_email')->where('id', '=', 1)->first();
+            // dd($sys_email);
+            // fetch the selected emails
+            $emails = $email->whereId($id)->first();
+            // get all the departments
+            $departments = $department->get();
+            //get count of emails
+            $count = $email->count();
+            // get all the helptopic
+            $helps = $help->get();
+            // get all the priority
+            $priority = $ticket_priority->get();
+            // get all the mailbox protocols
+            $mailbox_protocols = $mailbox_protocol->get();
+
+            $service = new \App\Model\MailJob\MailService();
+            $services = $service->lists('name', 'id')->toArray();
+
+            // return if the execution is succeeded
+            return view('themes.default1.admin.helpdesk.emails.emails.edit', compact('mailbox_protocols', 'priority', 'departments', 'helps', 'emails', 'sys_email', 'services'))->with('count', $count);
+        } catch (Exception $e) {
+            // return if try fails
+            return redirect()->back()->with('fails', $e->getMessage());
+        }
+    }
+
+    /**
+     * Check for email input validation.
+     *
+     * @param EmailsRequest $request
+     *
+     * @return int
+     */
+    public function validatingEmailSettingsUpdate($id, MailRequest $request)
+    {
+        return $this->validatingEmailSettings($request, $id);
+    }
+
+    /**
+     * Update the specified resource in storage.
+     *
+     * @param type                   $id
+     * @param type Emails            $email
+     * @param type EmailsEditRequest $request
+     *
+     * @return type Response
+     */
+    public function update($id, $request)
+    {
+        try {
+            if ($request->sys_email == 'on') {
+                $system = \DB::table('settings_email')
+                        ->where('id', '=', 1)
+                        ->update(['sys_email' => $id]);
+            } elseif ($request->input('count') <= 1 && $request->sys_email == null) {
+                $system = \DB::table('settings_email')
+                        ->where('id', '=', 1)
+                        ->update(['sys_email' => null]);
+            }
+            $return = 1;
+        } catch (Exception $e) {
+            $return = $e->getMessage();
+        }
+
+        return $return;
+    }
+
+    /**
+     * Remove the specified resource from storage.
+     *
+     * @param type int    $id
+     * @param type Emails $email
+     *
+     * @return type Redirect
+     */
+    public function destroy($id, Emails $email)
+    {
+        // fetching the details on the basis of the $id passed to the function
+        $default_system_email = Email::where('id', '=', '1')->first();
+        if ($default_system_email->sys_email) {
+            // checking if the default system email is the passed email
+            if ($id == $default_system_email->sys_email) {
+                return redirect('emails')->with('fails', Lang::get('lang.you_cannot_delete_system_default_email'));
+            }
+        }
+        try {
+            // fetching the database instance of the current email
+            $emails = $email->whereId($id)->first();
+            // checking if deleting the email is success or if it's carrying any dependencies
+            if ($emails->delete() == true) {
+                return redirect('emails')->with('success', Lang::get('lang.email_deleted_sucessfully'));
+            } else {
+                return redirect('emails')->with('fails', Lang::get('lang.email_can_not_delete'));
+            }
+        } catch (Exception $e) {
+            // returns if the try fails
+            return redirect()->back()->with('fails', $e->getMessage());
+        }
+    }
+
+    /**
+     * Create imap connection.
+     *
+     * @param type $request
+     *
+     * @return type int
+     */
+    public function getImapStream($request, $validate)
+    {
+        $fetching_status = $request->input('fetching_status');
+        $username = $request->input('email_address');
+        $password = $request->input('password');
+        $protocol_id = $request->input('mailbox_protocol');
+        $fetching_protocol = '/'.$request->input('fetching_protocol');
+        $fetching_encryption = '/'.$request->input('fetching_encryption');
+        if ($fetching_encryption == '/none') {
+            $fetching_encryption2 = '/novalidate-cert';
+            $mailbox_protocol = $fetching_encryption2;
+            $host = $request->input('fetching_host');
+            $port = $request->input('fetching_port');
+            $mailbox = '{'.$host.':'.$port.$fetching_protocol.$mailbox_protocol.'}INBOX';
+        } else {
+            $mailbox_protocol = $fetching_protocol.$fetching_encryption;
+            $host = $request->input('fetching_host');
+            $port = $request->input('fetching_port');
+            $mailbox = '{'.$host.':'.$port.$mailbox_protocol.$validate.'}INBOX';
+            $mailbox_protocol = $fetching_encryption.$validate;
+        }
+        try {
+            $imap_stream = imap_open($mailbox, $username, $password);
+        } catch (\Exception $ex) {
+            \Log::error($ex->getMessage());
+
+            return $ex->getMessage();
+        }
+        //$imap_stream = imap_open($mailbox, $username, $password);
+        if ($imap_stream) {
+            $return = [0 => 1, 1 => $mailbox_protocol];
+        } else {
+            $return = [0 => 0];
+        }
+
+        return $return;
+    }
+
+    /**
+     * Check connection.
+     *
+     * @param type $imap_stream
+     *
+     * @return type int
+     */
+    public function checkImapStream($imap_stream)
+    {
+        $check_imap_stream = imap_check($imap_stream);
+        if ($check_imap_stream) {
+            $imap_stream = 1;
+        } else {
+            $imap_stream = 0;
+        }
+
+        return $imap_stream;
+    }
+
+    /**
+     * Get smtp connection.
+     *
+     * @param type $request
+     *
+     * @return int
+     */
+    public function getSmtp($request)
+    {
+        $sending_status = $request->input('sending_status');
+        // cheking for the sending protocol
+        if ($request->input('sending_protocol') == 'smtp') {
+            $mail = new \PHPMailer();
+            $mail->isSMTP();
+            $mail->Host = $request->input('sending_host');            // Specify main and backup SMTP servers
+            //$mail->SMTPAuth = true;                                   // Enable SMTP authentication
+            $mail->Username = $request->input('email_address');       // SMTP username
+            $mail->Password = $request->input('password');            // SMTP password
+            $mail->SMTPSecure = $request->input('sending_encryption'); // Enable TLS encryption, `ssl` also accepted
+            $mail->Port = $request->input('sending_port');            // TCP port to connect to
+            if (!$request->input('smtp_validate')) {
+                $mail->SMTPAuth = true;                               // Enable SMTP authentication
+                $mail->SMTPOptions = [
+                    'ssl' => [
+                        'verify_peer'       => false,
+                        'verify_peer_name'  => false,
+                        'allow_self_signed' => true,
+                    ],
+                ];
+                if ($mail->smtpConnect($mail->SMTPOptions) == true) {
+                    $mail->smtpClose();
+                    $return = 1;
+                } else {
+                    $return = 0;
+                }
+            } else {
+                if ($mail->smtpConnect()) {
+                    $mail->smtpClose();
+                    $return = 1;
+                } else {
+                    $return = 0;
+                }
+            }
+        } elseif ($request->input('sending_protocol') == 'mail') {
+            $return = 1;
+        }
+
+        return $return;
+    }
+
+    /**
+     * Checking if department value is null.
+     *
+     * @param type $dept
+     *
+     * @return type string or null
+     */
+    public function departmentValue($dept)
+    {
+        if ($dept) {
+            $email_department = $dept;
+        } else {
+            $email_department = null;
+        }
+
+        return $email_department;
+    }
+
+    /**
+     * Checking if priority value is null.
+     *
+     * @param type $priority
+     *
+     * @return type string or null
+     */
+    public function priorityValue($priority)
+    {
+        if ($priority) {
+            $email_priority = $priority;
+        } else {
+            $email_priority = null;
+        }
+
+        return $email_priority;
+    }
+
+    /**
+     * Checking if helptopic value is null.
+     *
+     * @param type $help_topic
+     *
+     * @return type string or null
+     */
+    public function helpTopicValue($help_topic)
+    {
+        if ($help_topic) {
+            $email_help_topic = $help_topic;
+        } else {
+            $email_help_topic = null;
+        }
+
+        return $email_help_topic;
+    }
+
+    public function emailService($service, $value = [])
+    {
+        switch ($service) {
+            case 'mailgun':
+                $this->setServiceConfig($service, $value);
+            case 'mandrill':
+                $this->setServiceConfig($service, $value);
+            case 'ses':
+                $this->setServiceConfig($service, $value);
+        }
+    }
+
+    public function setServiceConfig($service, $value)
+    {
+        //dd($service);
+        if (count($value) > 0) {
+            foreach ($value as $k => $v) {
+                \Config::set("services.$service.$k", $v);
+            }
+        }
+    }
+
+    public function jsonResponse($out, $in)
+    {
+        if ($out !== 1) {
+            $result = ['fails' => Lang::get('lang.outgoing_email_connection_failed')];
+        }
+        if ($in[0] !== 1) {
+            $result = ['fails' => Lang::get('lang.incoming_email_connection_failed_please_check_email_credentials_or_imap_settings')];
+        }
+        if ($out === 1 && $in[0] === 1) {
+            $result = ['success' => Lang::get('lang.success')];
+        }
+
+        return response()->json(compact('result'));
+    }
+
+    public function saveMailService($emailid, $request, $driver)
+    {
+        $mail_service = new \App\Model\MailJob\FaveoMail();
+        $mails = $mail_service->where('email_id', $emailid)->get();
+        if (count($request) > 0) {
+            foreach ($mails as $mail) {
+                $mail->delete();
+            }
+            foreach ($request as $key => $value) {
+                $mail_service->create([
+                    'drive'    => $driver,
+                    'key'      => $key,
+                    'value'    => $value,
+                    'email_id' => $emailid,
+                ]);
+            }
+        }
+    }
+}

app/Http/Controllers/Admin/helpdesk/FormController.php

@@ -9,8 +9,10 @@ use App\Model\helpdesk\Form\Fields;
 use App\Model\helpdesk\Form\Forms;
 use App\Model\helpdesk\Manage\Help_topic;
 // Request
-use Illuminate\Http\Request;
+use Exception;
 // Class
+use Form;
+use Illuminate\Http\Request;
 use Input;
 use Lang;
 use Redirect;
@@ -30,7 +32,20 @@ class FormController extends Controller
     {
         $this->fields = $fields;
         $this->forms = $forms;
-        $this->middleware('auth');
+        $this->middleware('auth', [
+            'except' => [
+                'renderForm',
+                'getType',
+                'getAttribute',
+                'getForm',
+                'createValues',
+                'addChild',
+                'renderChild',
+                'jqueryScript',
+                'jqueryCheckboxScript',
+                'jquerySelectScript',
+            ],
+        ]);
     }
 
     /**
@@ -68,7 +83,7 @@ class FormController extends Controller
     {
         try {
             return view('themes.default1.admin.helpdesk.manage.form.form');
-        } catch (Exception $ex) {
+        } catch (Exception $e) {
             return redirect()->back()->with('fails', $e->getMessage());
         }
     }
@@ -83,9 +98,17 @@ class FormController extends Controller
     public function show($id)
     {
         try {
-            return view('themes.default1.admin.helpdesk.manage.form.preview', compact('id'));
+            $forms = new Forms();
+            $form = $forms->find($id);
+            //dd($form);
+            if ($form) {
+                $fields = $form->fields();
+
+                return view('themes.default1.admin.helpdesk.manage.form.preview', compact('form', 'fields'));
+            }
+            throw new Exception("Sorry we can't find your request");
         } catch (Exception $ex) {
-            return redirect()->back()->with('fails', $e->getMessage());
+            return redirect()->back()->with('fails', $ex->getMessage());
         }
     }
 
@@ -94,38 +117,41 @@ class FormController extends Controller
      *
      * @return Response
      */
-    public function store(Forms $forms)
+    public function store(Request $request)
     {
-        if (!Input::get('formname')) {
-            return Redirect::back()->with('fails', Lang::get('lang.please_fill_form_name'));
-        }
-        $required = Input::get('required');
-        $count = count($required);
-        $require = [];
-        for ($i = 2; $i < $count + 2; $i++) {
-            for ($j = 0; $j < 1; $j++) {
-                array_push($require, $required[$i][$j]);
-            }
-        }
+        $this->validate($request, [
+            'formname' => 'required|unique:custom_forms,formname',
+            'label.*'  => 'required',
+            'name.*'   => 'required',
+            'type.*'   => 'required',
+        ]);
+        try {
+            $forms = new Forms();
+            $require = Input::get('required');
+
             $forms->formname = Input::get('formname');
             $forms->save();
             $count = count(Input::get('name'));
             $fields = [];
             for ($i = 0; $i <= $count; $i++) {
                 if (!empty(Input::get('name')[$i])) {
-                array_push($fields, [
+                    $name = str_slug(Input::get('name')[$i], '_');
+                    $field = Fields::create([
                                 'forms_id' => $forms->id,
                                 'label'    => Input::get('label')[$i],
-                    'name'     => Input::get('name')[$i],
+                                'name'     => $name,
                                 'type'     => Input::get('type')[$i],
-                    'value'    => Input::get('value')[$i],
                                 'required' => $require[$i],
                     ]);
+                    $field_id = $field->id;
+                    $this->createValues($field_id, Input::get('value')[$i]);
                 }
             }
-        Fields::insert($fields);
 
             return Redirect::back()->with('success', Lang::get('lang.successfully_created_form'));
+        } catch (Exception $ex) {
+            return redirect()->back()->with('fails', $ex->getMessage());
+        }
     }
 
     /**
@@ -154,4 +180,441 @@ class FormController extends Controller
 
         return redirect()->back()->with('success', Lang::get('lang.form_deleted_successfully'));
     }
+
+    public function edit($id)
+    {
+        try {
+            $forms = new Forms();
+            $form = $forms->find($id);
+            $select_forms = $forms->where('id', '!=', $id)->lists('formname', 'id')->toArray();
+            //dd($form);
+            if ($form) {
+                $fields = $form->fields();
+                //dd($fields);
+                return view('themes.default1.admin.helpdesk.manage.form.edit', compact('form', 'fields', 'select_forms'));
+            }
+            throw new Exception("Sorry we can't find your request");
+        } catch (Exception $ex) {
+            return redirect()->back()->with('fails', $ex->getMessage());
+        }
+    }
+
+    public function addChildForm($id)
+    {
+        try {
+            $forms = new Forms();
+            $form = $forms->find($id);
+            $select_forms = $forms->where('id', '!=', $id)->lists('formname', 'id')->toArray();
+            //dd($form);
+            if ($form) {
+                $fields = $form->fields();
+                //dd($fields);
+                return view('themes.default1.admin.helpdesk.manage.form.add-child', compact('form', 'fields', 'select_forms'));
+            }
+            throw new Exception("Sorry we can't find your request");
+        } catch (Exception $ex) {
+            return redirect()->back()->with('fails', $ex->getMessage());
+        }
+    }
+
+    public function update($id, Request $request)
+    {
+        $this->validate($request, [
+            'formname' => 'required|unique:custom_forms,formname,'.$id,
+            'label.*'  => 'required',
+            'name.*'   => 'required',
+            'type.*'   => 'required',
+        ]);
+        try {
+            if (!$request->input('formname')) {
+                throw new Exception(Lang::get('lang.please_fill_form_name'));
+            }
+            $form = new Forms();
+            $forms = $form->find($id);
+            if (!$forms) {
+                throw new Exception('Sorry we can not find your request');
+            }
+            $forms->formname = Input::get('formname');
+            $forms->save();
+            $count = count(Input::get('name'));
+            $field = new Fields();
+            $fields = $field->where('forms_id', $forms->id)->get();
+            if ($fields->count($fields) > 0) {
+                foreach ($fields as $fi) {
+                    $fi->delete();
+                }
+            }
+            //dd(Input::get('label'),Input::get('name'),Input::get('type'),Input::get('required'));
+            for ($i = 0; $i < $count; $i++) {
+                $name = str_slug(Input::get('name')[$i], '_');
+                $field = $field->create([
+                    'forms_id' => $forms->id,
+                    'label'    => Input::get('label')[$i],
+                    'name'     => $name,
+                    'type'     => Input::get('type')[$i],
+                    'required' => Input::get('required')[$i],
+                ]);
+                $field_id = $field->id;
+                $this->createValues($field_id, Input::get('value')[$i]);
+            }
+
+            return redirect()->back()->with('success', 'updated');
+        } catch (Exception $ex) {
+            return redirect()->back()->with('fails', $ex->getMessage());
+        }
+    }
+
+    public function renderForm($formid)
+    {
+        $html = '';
+        $forms = new Forms();
+        $form = $forms->find($formid);
+        if ($form) {
+            $fields = $form->fields();
+            foreach ($fields as $field) {
+                $html .= self::getForm($field);
+            }
+        }
+
+        return self::requiredStyle().$html;
+    }
+
+    public static function getType($type)
+    {
+        switch ($type) {
+            case 'select':
+                return 'select';
+            case 'text':
+                return 'text';
+            case 'email':
+                return 'email';
+            case 'textarea':
+                return 'textarea';
+            case 'select':
+                return 'select';
+            case 'radio':
+                return 'radio';
+            case 'checkbox':
+                return 'checkbox';
+            case 'hidden':
+                return 'hidden';
+            case 'password':
+                return 'password';
+        }
+    }
+
+    public static function getAttribute($type)
+    {
+        switch ($type) {
+            case 'select':
+                return "null,['class'=>'form-control']";
+            case 'text':
+                return "['class'=>'form-control']";
+            case 'email':
+                return "['class'=>'form-control']";
+            case 'textarea':
+                return "['class'=>'form-control']";
+            case 'radio':
+                return '';
+            case 'checkbox':
+                return '';
+            case 'hidden':
+                return '';
+            case 'password':
+                return "['class'=>'form-control']";
+        }
+    }
+
+    public static function getForm($field)
+    {
+        $required = false;
+        $required_class = self::requiredClass($field->required);
+        if ($field->required === '1') {
+            $required = true;
+        }
+        $type = $field->type;
+        $field_type = self::getType($type);
+        switch ($field_type) {
+            case 'select':
+                return self::selectForm($field_type, $field, $required, $required_class);
+            case 'text':
+                return Form::label($field->label, $field->label, ['class' => $required_class]).
+                        Form::$field_type($field->name, null, ['class' => "form-control $field->id", 'id' => $field->id, 'required' => $required]);
+            case 'email':
+                return Form::label($field->label, $field->label, ['class' => $required_class]).
+                        Form::$field_type($field->name, null, ['class' => "form-control $field->id", 'id' => $field->id, 'required' => $required]);
+            case 'password':
+                return Form::label($field->label, $field->label, ['class' => $required_class]).
+                        Form::$field_type($field->name, ['class' => "form-control $field->id", 'id' => $field->id, 'required' => $required]);
+
+            case 'textarea':
+                return Form::label($field->label, $field->label, ['class' => $required_class]).
+                        Form::$field_type($field->name, null, ['class' => "form-control $field->id", 'id' => $field->id, 'required' => $required]);
+            case 'radio':
+                return self::radioForm($field_type, $field, $required, $required_class);
+
+            case 'checkbox':
+                return self::checkboxForm($field_type, $field, $required, $required_class);
+            case 'hidden':
+                return Form::$field_type($field->name, null, ['id' => $field->id]);
+        }
+    }
+
+    public function createValues($fieldid, $values, $childid = null, $key = '')
+    {
+        if ($values) {
+            $values_array = explode(',', $values);
+            $field_values = new \App\Model\helpdesk\Form\FieldValue();
+            $field_value = $field_values->where('field_id', $fieldid)->get();
+            if ($field_value->count() > 0) {
+                foreach ($field_value as $fv) {
+                    $fv->delete();
+                }
+            }
+            if (count($values_array) > 0) {
+                foreach ($values_array as $value) {
+                    $field_values->create([
+                        'field_id'    => $fieldid,
+                        'child_id'    => $childid,
+                        'field_key'   => $key,
+                        'field_value' => str_slug($value, '_'),
+                    ]);
+                }
+            }
+        }
+    }
+
+    public function addChild($fieldid, Request $request)
+    {
+        $ids = $request->except('_token');
+        try {
+            foreach ($ids as $valueid => $formid) {
+                $field_value = new \App\Model\helpdesk\Form\FieldValue();
+                $field_values = $field_value->where('field_id', $fieldid);
+                $values = $field_values->where('id', $valueid)->first();
+                if ($values) {
+                    //if ($formid) {
+                    $values->child_id = $formid;
+                    $values->save();
+                    //}
+                }
+            }
+
+            return redirect()->back()->with('success', 'Updated');
+        } catch (Exception $ex) {
+            return redirect()->back()->with('fails', $ex->getMessage());
+        }
+    }
+
+    public function renderChild(Request $request)
+    {
+        self::setSession();
+        $render = '';
+        $value = $request->input('valueid');
+        $fieldid = $request->input('fieldid');
+        $field_values = new \App\Model\helpdesk\Form\FieldValue();
+        $field_value = $field_values->where('field_id', $fieldid)->where('field_value', $value)->first();
+        $child = '';
+        if ($field_value) {
+            $child = $field_value->child_id;
+        }
+        if ($child !== '') {
+            $render = $this->renderForm($child);
+        }
+
+        return $render;
+    }
+
+    public static function jqueryScript($value, $fieldid, $fieldname, $type = '', $index = '')
+    {
+        if ($type == 'select') {
+            return self::jquerySelectScript($fieldid);
+        }
+        if ($type == 'checkbox') {
+            return self::jqueryCheckboxScript($fieldid, $index);
+        }
+
+        return '<script>
+            $("#'.str_slug($value).'").on("change", function () {
+                var valueid = $("#'.str_slug($value).'").val();
+                var fieldid = $("#'.$fieldid.str_slug($value).'").val();
+                send'.$fieldid.str_slug($value).'(valueid,fieldid);
+            });
+            function send'.$fieldid.str_slug($value).'(valueid,fieldid) {
+                $.ajax({
+                    url: "'.url('forms/render/child/').'",
+                    dataType: "html",
+                    data: {"valueid": valueid,"fieldid": fieldid},
+                    success: function (response) {
+                        $("#'.$fieldname.'").html(response);
+                    },
+                    error: function (response) {
+                        $("#'.$fieldname.'").html(response);
+                    }
+                });
+            }
+        </script>';
+    }
+
+    public static function jqueryCheckboxScript($fieldid, $index)
+    {
+        $session = self::getSession();
+        $fields = new Fields();
+        $field = $fields->find($fieldid);
+        if ($field) {
+            return '<script>
+            $("#'.$session.$index.'").on("change", function () {
+                var valueid = $("#'.$session.$index.'").val();
+                var fieldid = $("#f'.$session.$index.'").val();
+                if($(this).is(":checked")) {
+                    send'.$session.$index.'(valueid,fieldid);
+                }else{
+                    $("#div'.$session.'"+valueid).empty();
+                }
+            });
+            function send'.$session.$index.'(valueid,fieldid) {
+                $.ajax({
+                    url: "'.url('forms/render/child/').'",
+                    dataType: "html",
+                    data: {"valueid": valueid,"fieldid": fieldid},
+                    success: function (response) {
+                        
+                        $("#div'.$session.'"+valueid).html(response);
+                        
+                    },
+                    error: function (response) {
+                        $("#div'.$session.'"+valueid).html(response);
+                    }
+                });
+            }
+        </script>';
+        }
+    }
+
+    public static function jquerySelectScript($fieldid)
+    {
+        $fields = new Fields();
+        $field = $fields->find($fieldid);
+        $session = self::getSession();
+        if ($field) {
+            return '<script>
+    $(document).ready(function () {
+        var valueid = $(".'.$session.$fieldid.'").val();
+       var fieldid = $("#hidden'.$session.$fieldid.'").val();
+                send'.$session.$fieldid.'(valueid,fieldid);
+        $(".'.$session.$fieldid.'").on("change", function () {
+            valueid = $(".'.$session.$fieldid.'").val();
+            var fieldid = $("#hidden'.$session.$fieldid.'").val();
+                send'.$session.$fieldid.'(valueid,fieldid);
+        });
+        function send'.$session.$fieldid.'(valueid,fieldid) {
+            $.ajax({
+                url: "'.url('forms/render/child/').'",
+                dataType: "html",
+                 data: {"valueid": valueid,"fieldid": fieldid},
+                success: function (response) {
+                    $("#'.$session.$field->name.'").html(response);
+                },
+                error: function (response) {
+                    $("#'.$session.$field->name.'").html(response);
+                }
+            });
+        }
+    });
+
+</script>';
+        }
+    }
+
+    public static function selectForm($field_type, $field, $required, $required_class)
+    {
+        $session = self::getSession();
+        $script = self::jqueryScript($field_value = '', $field->id, $field->name, $field_type);
+        $form_hidden = Form::hidden('fieldid[]', $field->id, ['id' => 'hidden'.$session.$field->id]).Form::label($field->label, $field->label, ['class' => $required_class]);
+        $select = Form::$field_type($field->name, ['' => 'Select', 'Selects' => $field->values()->lists('field_value', 'field_value')->toArray()], null, ['class' => "form-control $session$field->id", 'id' => $session.$field->id, 'required' => $required]).'</br>';
+        $html = $script.$form_hidden.$select;
+        $response_div = '<div id='.$session.$field->name.'></div>';
+
+        return $html.$response_div;
+    }
+
+    public static function radioForm($field_type, $field, $required, $required_class)
+    {
+        $radio = '';
+        $html = '';
+        $values = $field->values()->lists('field_value')->toArray();
+        if (count($values) > 0) {
+            foreach ($values as $field_value) {
+                $script = self::jqueryScript($field_value, $field->id, $field->name, $field_type);
+                $radio .= '<div>'.Form::hidden('fieldid[]', $field->id, ['id' => $field->id.str_slug($field_value)]);
+                $radio .= Form::$field_type($field->name, $field_value, null, ['class' => "$field->id", 'id' => str_slug($field_value), 'required' => $required]).$script.'<span>   '.removeUnderscore($field_value).'</span></div>';
+            }
+            $html = Form::label($field->label, $field->label, ['class' => $required_class]).'</br>'.$radio.'<div id='.$field->name.'></br></div>';
+        }
+
+        return $html;
+    }
+
+    public static function checkboxForm($field_type, $field, $required, $required_class)
+    {
+        $session = self::getSession();
+        $checkbox = '';
+        $html = '';
+        $values = $field->values()->lists('field_value')->toArray();
+        if (count($values) > 0) {
+            $i = 1;
+            foreach ($values as $field_value) {
+                $script = self::jqueryScript($field_value, $field->id, $field->name, $field_type, $i);
+                $checkbox .= Form::hidden('fieldid[]', $field->id, ['id' => 'f'.$session.$i]);
+                $checkbox .= Form::$field_type($field->name, $field_value, null, ['class' => "$field->id", 'id' => $session.$i, 'required' => $required]);
+                $checkbox .= '<span>   '.removeUnderscore($field_value).'</span>';
+                //$checkbox .="</br>";
+                $checkbox .= '<div>'.$script.'<div id=div'.$session.$field_value.'></div></div>';
+                $i++;
+            }
+            $html = Form::label($field->label, $field->label, ['class' => $required_class]).'</br>'.$checkbox;
+        }
+
+        return $html;
+    }
+
+    public static function requiredStyle()
+    {
+        $style = "<style>
+                .required:after {
+                                        color: #e32 !important;
+                                        content: ' * ' !important;
+                                        display:inline !important;
+                                    }
+                    </style>";
+
+        return $style;
+    }
+
+    public static function requiredClass($required)
+    {
+        $class = '';
+        if ($required === '1') {
+            $class = 'required';
+        }
+
+        return $class;
+    }
+
+    public static function setSession()
+    {
+        $form = self::getSession();
+        $form++;
+        \Session::set('fromid', $form);
+    }
+
+    public static function getSession()
+    {
+        $form = 0;
+        if (\Session::has('fromid')) {
+            $form = \Session::get('fromid');
+        }
+
+        return $form;
+    }
 }

app/Http/Controllers/Admin/helpdesk/HelptopicController.php

@@ -87,7 +87,7 @@ class HelptopicController extends Controller
             $forms = $form->get();
             $agents = $agent->where('role', '=', 'agent')->get();
             $slas = $sla->get();
-            $priority = $priority->get();
+            $priority = Ticket_Priority::where('status', '=', 1)->get();
 
             return view('themes.default1.admin.helpdesk.manage.helptopic.create', compact('priority', 'departments', 'topics', 'forms', 'agents', 'slas'));
         } catch (Exception $e) {
@@ -148,7 +148,7 @@ class HelptopicController extends Controller
             $topics = $topic->whereId($id)->first();
             $forms = $form->get();
             $slas = $sla->get();
-            $priority = $priority->get();
+            $priority = Ticket_Priority::where('status', '=', 1)->get();
             $sys_help_topic = \DB::table('settings_ticket')
                                 ->select('help_topic')
                                 ->where('id', '=', 1)->first();

app/Http/Controllers/Admin/helpdesk/LanguageController.php

@@ -8,7 +8,6 @@ use App;
 use App\Http\Controllers\Controller;
 //supports
 use App\Http\Requests;
-use Cache;
 use Config;
 //classes
 use File;
@@ -17,6 +16,7 @@ use Illuminate\Support\Facades\Redirect;
 use Illuminate\Support\Facades\Session;
 use Input;
 use Lang;
+use UnAuth;
 use Validator;
 
 /**
@@ -46,24 +46,12 @@ class LanguageController extends Controller
      */
     public function switchLanguage($lang)
     {
-        //if(Cache::has('language'))
-        //{
-        //  return Cache::get('language');
-        //} else return 'false';
-        // Cache::put('language',$)
-        $path = base_path('resources/lang');  // Path to check available language packages
-        if (array_key_exists($lang, Config::get('languages')) && in_array($lang, scandir($path))) {
-            // dd(array_key_exists($lang, Config::get('languages')));
-            // app()->setLocale($lang);
-
-            Cache::forever('language', $lang);
-            // dd(Cache::get('language'));
-            // dd()
+        $changed = UnAuth::changeLanguage($lang);
+        if (!$changed) {
+            return \Redirect::back()->with('fails', Lang::get('lang.language-error'));
         } else {
-            return Redirect::back()->with('fails', Lang::get('lang.language-error'));
+            return \Redirect::back();
         }
-
-        return Redirect::back();
     }
 
     /**

app/Http/Controllers/Admin/helpdesk/PriorityController.php

@@ -0,0 +1,195 @@
+<?php
+
+namespace App\Http\Controllers\Admin\helpdesk;
+
+// controllers
+use App\Http\Controllers\Common\NotificationController;
+use App\Http\Controllers\Common\PhpMailController;
+use App\Http\Controllers\Controller;
+// requests
+use App\Http\Requests\helpdesk\PriorityRequest;
+// models
+use App\Model\helpdesk\Email\Emails;
+use App\Model\helpdesk\Manage\Help_topic;
+use App\Model\helpdesk\Settings\CommonSettings;
+use App\Model\helpdesk\Settings\Email;
+use App\Model\helpdesk\Ticket\Ticket_Priority;
+use Auth;
+use DB;
+use Exception;
+// classes
+use Illuminate\Http\Request;
+use Illuminate\support\Collection;
+use Input;
+use Lang;
+
+/**
+ * TicketController.
+ *
+ * @author      Ladybird <info@ladybirdweb.com>
+ */
+class PriorityController extends Controller
+{
+    public function __construct(PhpMailController $PhpMailController, NotificationController $NotificationController)
+    {
+        $this->PhpMailController = $PhpMailController;
+        $this->NotificationController = $NotificationController;
+        $this->middleware('auth');
+    }
+
+    /**
+     * Show the Inbox ticket list page.
+     *
+     * @return type response
+     */
+    public function priorityIndex()
+    {
+        $user_status = CommonSettings::where('id', '=', 6)->first();
+        // dd( $user_status);
+
+       return view('themes.default1.admin.helpdesk.manage.ticket_priority.index', compact('user_status'));
+    }
+
+    /**
+     * Show the Inbox ticket list page.
+     *
+     * @return type response
+     */
+    public function userPriorityIndex(Request $request)
+    {
+        try {
+            $user_status = $request->user_settings_priority;
+
+            CommonSettings::where('id', '=', 6)->update(['status' => $user_status]);
+
+            return 'Your Status Updated';
+        } catch (Exception $e) {
+            return Redirect()->back()->with('fails', $e->getMessage());
+        }
+    }
+
+    /**
+     * @return type
+     */
+    public function priorityIndex1()
+    {
+        try {
+            $ticket = new Ticket_Priority();
+            $tickets = $ticket->select('priority_id', 'priority', 'priority_desc', 'priority_color', 'status', 'is_default', 'ispublic')->get();
+
+            return \Datatable::Collection($tickets)
+                            ->showColumns('priority', 'priority_desc')
+                            ->addColumn('priority_color', function ($model) {
+                                return "<button class='btn' style = 'background-color:$model->priority_color'></button>";
+                            })
+                            ->addColumn('status', function ($model) {
+                                if ($model->status == 1) {
+                                    return "<a style='color:green'>active</a>";
+                                } elseif ($model->status == 0) {
+                                    Ticket_Priority::where('priority_id', '=', '$priority_id')
+                                    ->update(['priority_id' => '']);
+
+                                    return "<a style='color:red'>inactive</a>";
+                                }
+                            })
+                            ->addColumn('action', function ($model) {
+                                if ($model->is_default > 0) {
+                                    return '<a href='.url('ticket_priority/'.$model->priority_id.'/edit')." class='btn btn-info btn-xs' disabled='disabled'>Edit</a>&nbsp;<a href=".url('ticket_priority/'.$model->priority_id.'/destroy')." class='btn btn-warning btn-info btn-xs' disabled='disabled' > delete </a>";
+                                } else {
+                                    return '<a href='.url('ticket_priority/'.$model->priority_id.'/edit')." class='btn btn-info btn-xs'>Edit</a>&nbsp;<a class='btn btn-danger btn-xs' onclick='confirmDelete(".$model->priority_id.")'>Delete </a>";
+                                }
+                            })
+                            ->searchColumns('priority')
+                            ->orderColumns('priority', 'priority_color')
+                            ->make();
+        } catch (Exception $ex) {
+            return redirect()->back()->with('fails', $ex->getMessage());
+        }
+    }
+
+    /**
+     * @return type
+     */
+    public function priorityCreate()
+    {
+        return view('themes.default1.admin.helpdesk.manage.ticket_priority.create');
+    }
+
+    public function priorityCreate1(PriorityRequest $request)
+    {
+        $tk_priority = new Ticket_Priority();
+        $tk_priority->priority = $request->priority;
+        $tk_priority->status = $request->status;
+        $tk_priority->priority_desc = $request->priority_desc;
+        $tk_priority->priority_color = $request->priority_color;
+        $tk_priority->ispublic = $request->ispublic;
+        $tk_priority->save();
+
+        return \Redirect::route('priority.index')->with('success', Lang::get('lang.priority_successfully_created'));
+    }
+
+    /**
+     * @param type $priority_id
+     *
+     * @return type
+     */
+    public function priorityEdit($priority_id)
+    {
+        $tk_priority = Ticket_Priority::wherepriority_id($priority_id)->first();
+
+        return view('themes.default1.admin.helpdesk.manage.ticket_priority.edit', compact('tk_priority'));
+    }
+
+    /**
+     * @param PriorityRequest $request
+     *
+     * @return type
+     */
+    public function priorityEdit1(PriorityRequest $request)
+    {
+        $priority_id = $request->priority_id;
+        $tk_priority = Ticket_Priority::findOrFail($priority_id);
+        $tk_priority->priority = $request->priority;
+        $tk_priority->status = $request->status;
+        $tk_priority->priority_desc = $request->priority_desc;
+        $tk_priority->priority_color = $request->priority_color;
+        $tk_priority->ispublic = $request->ispublic;
+        $tk_priority->save();
+        if ($request->input('default_priority') == 'on') {
+            Ticket_Priority::where('is_default', '>', '0')
+                    ->update(['is_default' => '0']);
+            Ticket_Priority::where('priority_id', '=', $priority_id)
+                    ->update(['is_default' => $priority_id]);
+        }
+
+        return \Redirect::route('priority.index')->with('success', (Lang::get('lang.priority_successfully_updated')));
+    }
+
+    /**
+     * @param type $priority_id
+     *
+     * @return type
+     */
+    public function destroy($priority_id)
+    {
+        $default_priority = Ticket_Priority::where('is_default', '>', '0')->first();
+// dd($default_priority->is_default);
+        $topic = DB::table('help_topic')->where('priority', '=', $priority_id)->update(['priority' => $default_priority->is_default]);
+        // if ($topic > 0) {
+        //     if ($topic > 1) {
+        //         $text_topic = 'Emails';
+        //     } else {
+        //         $text_topic = 'Email';
+        //     }
+        //     $topic = '<li>'.Lang::get('lang.associated_help_topic_have_been_moved_to_default_sla').'</li>';
+        // } else {
+        //     $topic = '';
+        // }
+        // dd('llll');
+        $tk_priority = Ticket_Priority::findOrFail($priority_id);
+
+        $tk_priority->delete();
+
+        return \Redirect::route('priority.index')->with('success', (Lang::get('lang.delete_successfully')));
+    }
+}

app/Http/Controllers/Admin/helpdesk/SettingsController.php

@@ -7,10 +7,11 @@ use App\Http\Controllers\Controller;
 // requests
 use App\Http\Requests\helpdesk\CompanyRequest;
 use App\Http\Requests\helpdesk\EmailRequest;
+use App\Http\Requests\helpdesk\Job\TaskRequest;
 use App\Http\Requests\helpdesk\RatingUpdateRequest;
 use App\Http\Requests\helpdesk\StatusRequest;
-use App\Http\Requests\helpdesk\SystemRequest;
 // models
+use App\Http\Requests\helpdesk\SystemRequest;
 use App\Model\helpdesk\Agent\Department;
 use App\Model\helpdesk\Email\Emails;
 use App\Model\helpdesk\Email\Template;
@@ -22,6 +23,7 @@ use App\Model\helpdesk\Settings\Alert;
 use App\Model\helpdesk\Settings\CommonSettings;
 use App\Model\helpdesk\Settings\Company;
 use App\Model\helpdesk\Settings\Email;
+use App\Model\helpdesk\Settings\Followup;
 use App\Model\helpdesk\Settings\Responder;
 use App\Model\helpdesk\Settings\System;
 use App\Model\helpdesk\Settings\Ticket;
@@ -31,8 +33,8 @@ use App\Model\helpdesk\Utility\Date_time_format;
 use App\Model\helpdesk\Utility\Time_format;
 use App\Model\helpdesk\Utility\Timezones;
 use App\Model\helpdesk\Workflow\WorkflowClose;
-use DateTime;
 // classes
+use DateTime;
 use DB;
 use Exception;
 use File;
@@ -156,10 +158,17 @@ class SettingsController extends Controller
             /* Fetch the values from Timezones table */
             $timezones = $timezone->get();
             /* Fetch status value of common settings */
-            $common_setting = $common_settings->select('status')->where('option_name', '=', 'user_set_ticket_status')->first();
-            // /dd($common_setting);
+            $common_setting = $common_settings->select('status')
+                    ->where('option_name', '=', 'user_set_ticket_status')
+                    ->first();
+            $send_otp = $common_settings->select('status')
+                    ->where('option_name', '=', 'send_otp')
+                    ->first();
+            $email_mandatory = $common_settings->select('status')
+                    ->where('option_name', '=', 'email_mandatory')
+                    ->first();
             /* Direct to System Settings Page */
-            return view('themes.default1.admin.helpdesk.settings.system', compact('systems', 'departments', 'timezones', 'time', 'date', 'date_time', 'common_setting'));
+            return view('themes.default1.admin.helpdesk.settings.system', compact('systems', 'departments', 'timezones', 'time', 'date', 'date_time', 'common_setting', 'send_otp', 'email_mandatory'));
         } catch (Exception $e) {
             return redirect()->back()->with('fails', $e->getMessage());
         }
@@ -177,7 +186,6 @@ class SettingsController extends Controller
     public function postsystem($id, System $system, SystemRequest $request)
     {
         try {
-            //dd($request->user_set_ticket_status);
             /* fetch the values of system request  */
             $systems = $system->whereId('1')->first();
             /* fill the values to coompany table */
@@ -196,6 +204,10 @@ class SettingsController extends Controller
                 $usts->status = $request->user_set_ticket_status;
                 $usts->save();
             }
+            $sotp = CommonSettings::where('option_name', '=', 'send_otp')
+                    ->update(['status' => $request->send_otp]);
+            $email_mandatory = CommonSettings::where('option_name', '=', 'email_mandatory')
+                    ->update(['status' => $request->email_mandatory]);
             /* redirect to Index page with Success Message */
             return redirect('getsystem')->with('success', Lang::get('lang.system_updated_successfully'));
         } catch (Exception $e) {
@@ -343,8 +355,42 @@ class SettingsController extends Controller
         $emails1 = $email1->get();
 
         $workflow = $workflow->whereId('1')->first();
+        $cron_path = base_path('artisan');
+        $command = ":- <pre>***** php $cron_path schedule:run >> /dev/null 2>&1</pre>";
+        $shared = ":- <pre>/usr/bin/php-cli -q  $cron_path schedule:run >> /dev/null 2>&1</pre>";
+        $warn = '';
+        $condition = new \App\Model\MailJob\Condition();
+        $job = $condition->checkActiveJob();
+        $commands = [
+            ''                   => 'Select',
+            'everyMinute'        => 'Every Minute',
+            'everyFiveMinutes'   => 'Every Five Minute',
+            'everyTenMinutes'    => 'Every Ten Minute',
+            'everyThirtyMinutes' => 'Every Thirty Minute',
+            'hourly'             => 'Every Hour',
+            'daily'              => 'Every Day',
+            'dailyAt'            => 'Daily at',
+            'weekly'             => 'Every Week',
+            'monthly'            => 'Monthly',
+            'yearly'             => 'Yearly',
+        ];
+        $followupcommands = [
+            ''                   => 'Select',
+            'everyMinute'        => 'Every Minute',
+            'everyFiveMinutes'   => 'Every Five Minute',
+            'everyTenMinutes'    => 'Every Ten Minute',
+            'everyThirtyMinutes' => 'Every Thirty Minute',
+            'hourly'             => 'Every Hour',
+            'daily'              => 'Every Day',
+            'weekly'             => 'Every Week',
+            'monthly'            => 'Monthly',
+            'yearly'             => 'Yearly',
+        ];
+        if (ini_get('register_argc_argv') == '') {
+            //$warn = "Please make 'register_argc_argv' flag as on. Or you can set all your job url in cron";
+        }
 
-        return view('themes.default1.admin.helpdesk.settings.crone', compact('emails', 'templates', 'emails1', 'workflow'));
+        return view('themes.default1.admin.helpdesk.settings.cron.cron', compact('emails', 'templates', 'emails1', 'workflow', 'warn', 'command', 'commands', 'followupcommands', 'condition', 'shared'));
         // } catch {
         // }
     }
@@ -357,10 +403,25 @@ class SettingsController extends Controller
      *
      * @return type Response
      */
-    public function postSchedular(Email $email, Template $template, Emails $email1, Request $request, WorkflowClose $workflow)
+    public function postSchedular(Email $email, Template $template, Followup $followup, Emails $email1, TaskRequest $request, WorkflowClose $workflow)
     {
-        // dd($request);
         try {
+            $followup = $followup->whereId('1')->first();
+            $status = $request->followup_notification_cron;
+
+            if ($status = 'null') {
+                $followup->status = $request->followup_notification_cron;
+            }
+            if ($status = 1) {
+                $followup->status = $request->followup_notification_cron;
+                $followup->condition = $request->followup_notification_commands;
+                $followup->save();
+            }
+            if ($request->followup_notification_dailyAt) {
+                $followup->condition = $request->followup_notification_dailyAt;
+                $followup->save();
+            }
+
             /* fetch the values of email request  */
             $emails = $email->whereId('1')->first();
             if ($request->email_fetching) {
@@ -376,12 +437,13 @@ class SettingsController extends Controller
             $emails->save();
             //workflow
             $work = $workflow->whereId('1')->first();
-            if ($request->condition == 'on') {
+            if ($request->condition) {
                 $work->condition = 1;
             } else {
                 $work->condition = 0;
             }
             $work->save();
+            $this->saveConditions();
             /* redirect to Index page with Success Message */
             return redirect('job-scheduler')->with('success', Lang::get('lang.job-scheduler-success'));
         } catch (Exception $e) {
@@ -831,4 +893,171 @@ class SettingsController extends Controller
 
         return redirect()->back()->with('success', Lang::get('lang.rating_deleted_successfully'));
     }
+
+    public function saveConditions()
+    {
+        if (\Input::get('fetching-commands') && \Input::get('notification-commands')) {
+            $fetching_commands = \Input::get('fetching-commands');
+            $fetching_dailyAt = \Input::get('fetching-dailyAt');
+            $notification_commands = \Input::get('notification-commands');
+            $notification_dailyAt = \Input::get('notification-dailyAt');
+            $work_commands = \Input::get('work-commands');
+            $workflow_dailyAt = \Input::get('workflow-dailyAt');
+            $fetching_command = $this->getCommand($fetching_commands, $fetching_dailyAt);
+            $notification_command = $this->getCommand($notification_commands, $notification_dailyAt);
+            $work_command = $this->getCommand($work_commands, $workflow_dailyAt);
+            $jobs = ['fetching' => $fetching_command, 'notification' => $notification_command, 'work' => $work_command];
+            $this->storeCommand($jobs);
+        }
+    }
+
+    public function getCommand($command, $daily_at)
+    {
+        if ($command == 'dailyAt') {
+            $command = "dailyAt,$daily_at";
+        }
+
+        return $command;
+    }
+
+    public function storeCommand($array = [])
+    {
+        $command = new \App\Model\MailJob\Condition();
+        $commands = $command->get();
+        if ($commands->count() > 0) {
+            foreach ($commands as $condition) {
+                $condition->delete();
+            }
+        }
+        if (count($array) > 0) {
+            foreach ($array as $key => $save) {
+                $command->create([
+                    'job'   => $key,
+                    'value' => $save,
+                ]);
+            }
+        }
+    }
+
+    public function getTicketNumber(Request $request)
+    {
+        $this->validate($request, [
+            'format' => ['required', 'regex:/^(?=.*[$|-|#]).+$/'],
+            'type'   => 'required',
+        ]);
+
+        $format = $request->input('format');
+        $type = $request->input('type');
+        $number = $this->switchNumber($format, $type);
+
+        return $number;
+    }
+
+    public function switchNumber($format, $type)
+    {
+        switch ($type) {
+            case 'random':
+                return $this->createRandomNumber($format);
+            case 'sequence':
+                return $this->createSequencialNumber($format);
+        }
+    }
+
+    public function createRandomNumber($format)
+    {
+        $number = '';
+        $array = str_split($format);
+        for ($i = 0; $i < count($array); $i++) {
+            if ($array[$i] === '$') {
+                $number .= $this->getRandomAlphebet();
+            }
+            if ($array[$i] === '#') {
+                $number .= rand(0, 9);
+            }
+            if ($array[$i] !== '$' && $array[$i] !== '#') {
+                $number .= $array[$i];
+            }
+        }
+
+        return $number;
+    }
+
+    public function createSequencialNumber($format)
+    {
+        $number = '';
+        $array_format = str_split($format);
+        $count = count($array_format);
+        for ($i = 0; $i < $count; $i++) {
+            //dd($sub);
+            if ($array_format[$i] === '$') {
+                $number .= 'A';
+            }
+
+            if ($array_format[$i] === '#') {
+                $number .= '0';
+            }
+
+
+            if ($array_format[$i] !== '$' && $array_format[$i] !== '#') {
+                $number .= $array_format[$i];
+            }
+        }
+
+        return $number;
+        //return $this->nthTicketNumber($number);
+    }
+
+    public function checkCurrentFormat($current, $format)
+    {
+        $check = true;
+        $array_current = str_split($current);
+        $array_format = str_split($format);
+        $count_current = count($array_current);
+        $count_format = count($array_format);
+        if ($count_current === $count_format) {
+            return false;
+        }
+        for ($i = 0; $i < $count_current; $i++) {
+            if ($array_current[$i] !== $array_format[$i]) {
+                return false;
+            }
+        }
+
+        return $check;
+    }
+
+    public function nthTicketNumber($current, $type, $format, $force = false)
+    {
+        $check = $this->checkCurrentFormat($current, $format);
+        if ($check === false && $force === false) {
+            $current = $this->createSequencialNumber($format);
+        }
+        if ($type === 'sequence') {
+            $pos_first = stripos($current, '-');
+            $pos_last = strpos($current, '-', $pos_first + 1);
+            $current = str_replace('-', '', $current);
+            $number = ++$current;
+            if ($pos_first) {
+                $number = substr_replace($number, '-', $pos_first, 0);
+            }
+            if ($pos_last) {
+                $number = substr_replace($number, '-', $pos_last, 0);
+            }
+        }
+        if ($type === 'random') {
+            $number = $this->createRandomNumber($format);
+        }
+
+        return $number;
+    }
+
+    public function getRandomAlphebet()
+    {
+        $alpha = 'ABCDEFGHIJKLMNOPQRSTUVWXYZ';
+        $shuffled = str_shuffle($alpha);
+        $shuffled_array = str_split($shuffled);
+        $char = $shuffled_array[0];
+
+        return $char;
+    }
 }

app/Http/Controllers/Admin/helpdesk/SocialMedia/SocialMediaController.php

@@ -0,0 +1,107 @@
+<?php
+
+namespace App\Http\Controllers\Admin\helpdesk\SocialMedia;
+
+use App\Http\Controllers\Controller;
+use App\Model\helpdesk\Settings\SocialMedia;
+use Exception;
+use Illuminate\Http\Request;
+
+class SocialMediaController extends Controller
+{
+    public function __construct()
+    {
+        $this->middleware(['auth', 'roles'], ['except' => ['configService']]);
+    }
+
+    public function settings($provider)
+    {
+        try {
+            $social = new SocialMedia();
+
+            return view('themes.default1.admin.helpdesk.settings.social-media.settings', compact('social', 'provider'));
+        } catch (Exception $ex) {
+            return redirect()->back()->with('fails', $ex->getMessage());
+        }
+    }
+
+    public function postSettings($provider, Request $request)
+    {
+        $this->validate($request, [
+            'client_id'     => 'required',
+            'client_secret' => 'required',
+            'redirect'      => 'required|url',
+        ]);
+        try {
+            $requests = $request->except('_token');
+            $this->insertProvider($provider, $requests);
+
+            return redirect()->back()->with('success', 'Updated');
+        } catch (Exception $ex) {
+            dd($ex);
+
+            return redirect()->back()->with('fails', $ex->getMessage());
+        }
+    }
+
+    public function deleteProvider($provider, $requests)
+    {
+        $social = new SocialMedia();
+        $socials = $social->where('provider', $provider)->get();
+        if ($socials->count() > 0) {
+            foreach ($socials as $media) {
+                if (array_key_exists($media->key, $requests)) {
+                    $media->delete();
+                }
+            }
+        }
+    }
+
+    public function insertProvider($provider, $requests = [])
+    {
+        $this->deleteProvider($provider, $requests);
+        $social = new SocialMedia();
+        foreach ($requests as $key => $value) {
+            $social->create([
+                'provider' => $provider,
+                'key'      => $key,
+                'value'    => $value,
+            ]);
+        }
+    }
+
+    public function index()
+    {
+        try {
+            $social = new SocialMedia();
+
+            return view('themes.default1.admin.helpdesk.settings.social-media.index', compact('social'));
+        } catch (Exception $ex) {
+            return redirect()->back()->with('fails', $ex->getMessage());
+        }
+    }
+
+    public function configService()
+    {
+        $social = new SocialMedia();
+        $services = $this->services();
+        foreach ($services as $service) {
+            \Config::set("services.$service.client_id", $social->getvalueByKey($service, 'client_id'));
+            \Config::set("services.$service.client_secret", $social->getvalueByKey($service, 'client_secret'));
+            \Config::set("services.$service.redirect", $social->getvalueByKey($service, 'redirect'));
+        }
+        // dd(\Config::get('services'));
+    }
+
+    public function services()
+    {
+        return [
+            'facebook',
+            'google',
+            'github',
+            'twitter',
+            'linkedin',
+            'bitbucket',
+        ];
+    }
+}

app/Http/Controllers/Admin/helpdesk/TeamController.php

@@ -9,6 +9,8 @@ use App\Http\Requests\helpdesk\TeamRequest;
 use App\Http\Requests\helpdesk\TeamUpdate;
 // models
 use App\Model\helpdesk\Agent\Assign_team_agent;
+use App\Model\helpdesk\Agent\Department;
+use App\Model\helpdesk\Agent\Groups;
 use App\Model\helpdesk\Agent\Teams;
 use App\User;
 // classes
@@ -66,7 +68,7 @@ class TeamController extends Controller
     public function create(User $user)
     {
         try {
-            $user = $user->get();
+            $user = $user->where('role', '<>', 'user')->where('active', '=', 1)->get();
 
             return view('themes.default1.admin.helpdesk.agent.teams.create', compact('user'));
         } catch (Exception $e) {
@@ -111,11 +113,99 @@ class TeamController extends Controller
      *
      * @return type Response
      */
-    public function edit($id, User $user, Assign_team_agent $assign_team_agent, Teams $team)
+    public function show($id, User $user, Assign_team_agent $assign_team_agent, Teams $team)
     {
         try {
             $user = $user->whereId($id)->first();
             $teams = $team->whereId($id)->first();
+
+            // $team_lead_name=User::whereId($teams->team_lead)->first();
+
+            // $team_lead = $team_lead_name->first_name . " " . $team_lead_name->last_name;
+
+            // $total_members = $assign_team_agent->where('team_id',$id)->count();
+
+            return view('themes.default1.admin.helpdesk.agent.teams.show', compact('user', 'teams', 'id'));
+        } catch (Exception $e) {
+            return redirect()->back()->with('fails', $e->getMessage());
+        }
+    }
+
+    public function getshow($id)
+    {
+        // dd($request);
+
+// $id = $request->input('show_id');
+
+// dd($id);
+
+$users = DB::table('team_assign_agent')->select('team_assign_agent.id', 'team_assign_agent.team_id', 'users.user_name', 'users.first_name', 'users.last_name', 'users.active', 'users.assign_group', 'users.primary_dpt', 'users.role')
+          ->join('users', 'users.id', '=', 'team_assign_agent.agent_id')
+          ->where('team_assign_agent.team_id', '=', $id);
+//           ->get();
+// dd($users);
+            return \Datatable::query($users)
+            ->showColumns('user_name')
+
+            ->addColumn('first_name', function ($model) {
+                $full_name = ucfirst($model->first_name).' '.ucfirst($model->last_name);
+
+                return $full_name;
+            })
+
+
+            ->addColumn('active', function ($model) {
+                if ($model->active == '1') {
+                    $role = "<a class='btn btn-success btn-xs'>".'Active'.'</a>';
+                } elseif ($model->active == 'agent') {
+                    $role = "<a class='btn btn-primary btn-xs'>".'Inactive'.'</a>';
+                }
+
+                return $role;
+            })
+
+
+            ->addColumn('assign_group', function ($model) {
+                $group = Groups::whereId($model->assign_group)->first();
+
+                return $group->name;
+            })
+            ->addColumn('primary_dpt', function ($model) {
+                $dept = Department::whereId($model->primary_dpt)->first();
+
+                return $dept->name;
+            })
+            ->addColumn('role', function ($model) {
+                if ($model->role == 'admin') {
+                    $role = "<a class='btn btn-success btn-xs'>".$model->role.'</a>';
+                } elseif ($model->role == 'agent') {
+                    $role = "<a class='btn btn-primary btn-xs'>".$model->role.'</a>';
+                }
+
+                return $role;
+            })
+
+            // ->showColumns('role')
+            ->searchColumns('first_name', 'last_name')
+                        ->orderColumns('first_name', 'last_name')
+                        ->make();
+    }
+
+    /**
+     * Show the form for editing the specified resource.
+     *
+     * @param type                   $id
+     * @param type User              $user
+     * @param type Assign_team_agent $assign_team_agent
+     * @param type Teams             $team
+     *
+     * @return type Response
+     */
+    public function edit($id, User $user, Assign_team_agent $assign_team_agent, Teams $team)
+    {
+        try {
+            $user = $user->where('role', '<>', 'user')->where('active', '=', 1)->get();
+            $teams = $team->whereId($id)->first();
             $agent_team = $assign_team_agent->where('team_id', $id)->get();
             $agent_id = $agent_team->lists('agent_id', 'agent_id');
 

app/Http/Controllers/Admin/helpdesk/TemplateController.php

@@ -12,13 +12,11 @@ use App\Http\Requests\helpdesk\TemplateUdate;
 // models
 use App\Model\helpdesk\Email\Emails;
 use App\Model\helpdesk\Email\Template;
-use App\Model\helpdesk\Settings\CommonSettings;
 use App\Model\helpdesk\Utility\Languages;
 // classes
 use Exception;
 use Illuminate\Http\Request;
 use Input;
-use Lang;
 
 /**
  * TemplateController.
@@ -320,69 +318,22 @@ class TemplateController extends Controller
     public function postDiagno(DiagnosRequest $request)
     {
         try {
-            $email_details = Emails::where('id', '=', $request->from)->first();
-            if ($email_details->sending_protocol == 'mail') {
-                $mail = new \PHPMailer(); // defaults to using php "mail()"
-                $mail->IsSendmail(); // telling the class to use SendMail transport
-                $mail->SetFrom($email_details->email_address, $email_details->email_name); // sender details
-                $address = $request->to; // receiver email
-                $mail->AddAddress($address);
-                $mail->Subject = $request->subject; // subject of the email
-                $body = $request->message; // body of the email
-                $mail->CharSet = 'utf8';
-//                $mail->MsgHTML($body);
-//                $body = $request->message;
-                $rtl = CommonSettings::where('option_name', '=', 'enable_rtl')->first();
-                if ($rtl->option_value == 1) {
-                    $mail->ContentType = 'text/html';
-                    $body = '<html dir="rtl" xml:lang="ar" lang="ar"><head></head><body dir="rtl">'.$body.'</body></html>';
-                } else {
-                }
-                if (!$mail->Send()) {
-                    $return = Lang::get('lang.mailer_error').': '.$mail->ErrorInfo;
-                } else {
-                    $return = Lang::get('lang.message_has_been_sent');
-                }
-            } elseif ($email_details->sending_protocol == 'smtp') {
-                $mail = new \PHPMailer();
-                $mail->isSMTP();                                            // Set mailer to use SMTP
-                if ($email_details->smtp_validate == '1') {
-                    $mail->SMTPOptions = [
-                        'ssl' => [
-                            'verify_peer'       => false,
-                            'verify_peer_name'  => false,
-                            'allow_self_signed' => true,
-                        ],
-                    ];
-                }
-                $mail->Host = $email_details->sending_host;                 // Specify main and backup SMTP servers
-                $mail->SMTPAuth = true;                                     // Enable SMTP authentication
-                $mail->Username = $email_details->email_address;                 // SMTP username
-                $mail->Password = \Crypt::decrypt($email_details->password);                           // SMTP password
-                $mail->SMTPSecure = $email_details->sending_encryption;                            // Enable TLS encryption, `ssl` also accepted
-                $mail->Port = $email_details->sending_port;                                    // TCP port to connect to
-                $mail->setFrom($email_details->email_address, $email_details->email_name);
-                $mail->addAddress($request->to, '');     // Add a recipient
-                $mail->isHTML(true);                                  // Set email format to HTML
-                $mail->CharSet = 'utf8';
-                $mail->Subject = $request->subject;
-                $body = $request->message;
-                $rtl = CommonSettings::where('option_name', '=', 'enable_rtl')->first();
-                if ($rtl->option_value == 1) {
-                    $mail->ContentType = 'text/html';
-                    $body = '<html dir="rtl" xml:lang="ar" lang="ar"><head></head><body dir="rtl">'.$body.'</body></html>';
-                } else {
-                }
-                $mail->Body = $body;
-                if (!$mail->send()) {
-                    $return = Lang::get('lang.mailer_error').': '.$mail->ErrorInfo;
-                } else {
-                    $return = Lang::get('lang.message_has_been_sent');
-                }
+            $to = $request->input('to');
+            $subject = $request->input('subject');
+            $msg = $request->input('message');
+            $from = $request->input('from');
+            $from_address = Emails::where('id', '=', $from)->first();
+            if (!$from_address) {
+                throw new Exception('Sorry! We can not find your request');
             }
+            $controller = new PhpMailController();
+            $controller->setMailConfig($from_address);
+            $controller->laravelMail($to, '', $subject, $msg, [], null);
 
-            return redirect()->back()->with('success', $return);
+            return redirect()->back()->with('success', 'Mail has send successfully');
         } catch (Exception $e) {
+            dd($e);
+
             return redirect()->back()->with('fails', $e->getMessage());
         }
     }

app/Http/Controllers/Admin/helpdesk/UrlSettingController.php

@@ -0,0 +1,168 @@
+<?php
+
+namespace App\Http\Controllers\Admin\helpdesk;
+
+use App\Http\Controllers\Controller;
+use Exception;
+use Illuminate\Http\Request;
+
+class UrlSettingController extends Controller
+{
+    public function __construct()
+    {
+        $this->middleware('auth');
+    }
+
+    public function settings(Request $request)
+    {
+        $url = $request->url();
+        $www = $this->checkWWW($url);
+        $https = $this->checkHTTP($url);
+        //dd($www, $https);
+        try {
+            return view('themes.default1.admin.helpdesk.settings.url.settings', compact('www', 'https'));
+        } catch (Exception $ex) {
+            return redirect()->back()->with('fails', $ex->getMessage());
+        }
+    }
+
+    public function postSettings(Request $request)
+    {
+        try {
+            $www = $request->input('www');
+            $ssl = $request->input('ssl');
+            $string_www = $this->www($www);
+            $sting_ssl = $this->ssl($ssl);
+            $string = $string_www.$sting_ssl;
+            $this->writeHtaccess($string);
+
+            return redirect()->back()->with('success', 'updated');
+        } catch (Exception $ex) {
+            dd($ex);
+
+            return redirect()->back()->with('fails', $ex->getMessage());
+        }
+    }
+
+    public function www($www)
+    {
+        switch ($www) {
+            case 'yes':
+                return $this->changeWww();
+            case 'no':
+                return $this->changeNonwww();
+        }
+    }
+
+    public function changeWww()
+    {
+        $string = "RewriteCond %{HTTP_HOST} !^www\.
+RewriteRule ^(.*)$ http://www.%{HTTP_HOST}%{REQUEST_URI} [L,R=301]\n";
+
+        return $string;
+    }
+
+    public function changeNonwww()
+    {
+        //        $string = "\nRewriteEngine On
+//RewriteBase /
+//RewriteCond %{HTTP_HOST} ^www\.(.*)$ [NC]
+//RewriteRule ^(.*)$ http://%1/$1 [R=301,L]\n";
+        $string = '';
+
+        return $string;
+    }
+
+    public function ssl($ssl)
+    {
+        switch ($ssl) {
+            case 'yes':
+                return $this->changeHttps();
+            case 'no':
+                return $this->changeHttp();
+        }
+    }
+
+    public function changeHttps()
+    {
+        $string = "RewriteCond %{HTTPS} off
+RewriteRule ^(.*)$ https://%{HTTP_HOST}%{REQUEST_URI} [L,R=301]\n";
+
+        return $string;
+    }
+
+    public function changeHttp()
+    {
+        //$string = "RewriteCond %{HTTPS} off
+//RewriteRule ^(.*)$ http://%{HTTP_HOST}%{REQUEST_URI} [L,R=301]\n";
+        $string = '';
+
+        return $string;
+    }
+
+    public function writeHtaccess($string)
+    {
+        $file = public_path('.htaccess');
+        $this->deleteCustom();
+        $content = file_get_contents($file);
+        file_put_contents($file, $content."#custom\n".$string);
+        $new_content = file_get_contents($file);
+    }
+
+    public function deleteCustom()
+    {
+        $file = public_path('.htaccess');
+        $content = file_get_contents($file);
+        $custom_pos = strpos($content, '#custom');
+        if ($custom_pos) {
+            $content = substr_replace($content, '', $custom_pos);
+        }
+        file_put_contents($file, $content);
+    }
+
+    public function checkWwwInUrl($url)
+    {
+        $check = false;
+        if (strpos($url, 'www') !== false) {
+            $check = true;
+        }
+
+        return $check;
+    }
+
+    public function checkHttpsInUrl($url)
+    {
+        $check = false;
+        if (strpos($url, 'https') !== false) {
+            $check = true;
+        }
+
+        return $check;
+    }
+
+    public function checkWWW($url)
+    {
+        $check = $this->checkWwwInUrl($url);
+        $array['www'] = true;
+        $array['nonwww'] = false;
+        if ($check == false) {
+            $array['www'] = false;
+            $array['nonwww'] = true;
+        }
+
+        return $array;
+    }
+
+    public function checkHTTP($url)
+    {
+        $check = $this->checkHttpsInUrl($url);
+        $array['https'] = true;
+        $array['http'] = false;
+        if ($check == false) {
+            $array['https'] = false;
+            $array['http'] = true;
+        }
+
+        return $array;
+    }
+}

app/Http/Controllers/Admin/helpdesk/WorkflowController.php

@@ -132,7 +132,7 @@ class WorkflowController extends Controller
                         ->addColumn('Actions', function ($model) {
                             $confirmation = 'Are you sure?';
 
-                            return "<a class='btn btn-info btn-xs btn-flat' href='".route('workflow.edit', $model->id)."'><i class='fa fa-edit text-black'></i> Edit</a>  <a class='btn btn-danger btn-xs btn-flat' href='".route('workflow.delete', $model->id)."' onclick='return confirm_delete()'><i class='fa fa-trash text-black'></i> Delete</a> ";
+                            return "<a class='btn btn-info btn-xs btn-flat' href='".route('workflow.edit', $model->id)."'><i class='fa fa-edit text-black'></i> Edit</a>  <a class='btn btn-danger btn-xs btn-flat' href='".route('workflow.delete', $model->id)."'><i class='fa fa-trash text-black'></i> Delete</a>";
                         })
                         ->make();
     }

app/Http/Controllers/Agent/helpdesk/ImapMail.php

@@ -0,0 +1,31 @@
+<?php
+
+namespace App\Http\Controllers\Agent\helpdesk;
+
+use PhpImap\Mailbox;
+
+class ImapMail extends Mailbox
+{
+    public function get_overview($mailId)
+    {
+        $overview = imap_fetch_overview($this->getImapStream(), $mailId, FT_UID);
+
+        return $overview;
+    }
+
+    /**
+     * This function uses imap_search() to perform a search on the mailbox currently opened in the given IMAP stream.
+     * For example, to match all unanswered mails sent by Mom, you'd use: "UNANSWERED FROM mom".
+     *
+     * @param string $criteria See http://php.net/imap_search for a complete list of available criteria
+     *
+     * @return array mailsIds (or empty array)
+     */
+    public function searchMailbox($criteria = 'ALL')
+    {
+        //dd($this->getImapStream());
+        $mailsIds = imap_search($this->getImapStream(), $criteria, SE_UID);
+        //dd($mailsIds);
+        return $mailsIds ? $mailsIds : [];
+    }
+}

app/Http/Controllers/Agent/helpdesk/MailController.php

@@ -2,9 +2,8 @@
 
 namespace App\Http\Controllers\Agent\helpdesk;
 
-// controllers
-use App;
 // models
+use App\Http\Controllers\Admin\MailFetch as Fetch;
 use App\Http\Controllers\Controller;
 use App\Model\helpdesk\Email\Emails;
 use App\Model\helpdesk\Manage\Help_topic;
@@ -14,13 +13,8 @@ use App\Model\helpdesk\Settings\Ticket;
 use App\Model\helpdesk\Ticket\Ticket_attachments;
 use App\Model\helpdesk\Ticket\Ticket_source;
 use App\Model\helpdesk\Ticket\Ticket_Thread;
-use App\Model\helpdesk\Ticket\Tickets;
 // classes
-use App\Model\helpdesk\Utility\MailboxProtocol;
-use Crypt;
-use File;
-use ForceUTF8\Encoding;
-use PhpImap\Mailbox as ImapMailbox;
+use App\Model\helpdesk\Ticket\Tickets;
 
 /**
  * MailController.
@@ -48,200 +42,13 @@ class MailController extends Controller
      */
     public function readmails(Emails $emails, Email $settings_email, System $system, Ticket $ticket)
     {
-        // $path_url = $system->first()->url;
+        //dd($emails);
         if ($settings_email->first()->email_fetching == 1) {
             if ($settings_email->first()->all_emails == 1) {
-                // $helptopic = $this->TicketController->default_helptopic();
-                // $sla = $this->TicketController->default_sla();
                 $email = $emails->get();
+                if ($email->count() > 0) {
                     foreach ($email as $e_mail) {
-                    if ($e_mail->fetching_status == 1) {
-                        $auto_response = $e_mail->auto_response;
-                        $priority = $e_mail->priority;
-                        $dept = $e_mail->department;
-                        $helptopic = $e_mail->help_topic;
-                        if ($priority == null) {
-                            $priority = $ticket->first()->priority;
-                        }
-                        if ($dept == null) {
-                            $dept = $system->first()->department;
-                        }
-                        if ($helptopic == null) {
-                            $helptopic = $ticket->first()->help_topic;
-                        }
-                        $get_helptopic = Help_topic::where('id', '=', $helptopic)->first();
-                        $sla = $get_helptopic->sla_plan;
-                        $host = $e_mail->fetching_host;
-                        $port = $e_mail->fetching_port;
-                        if ($e_mail->mailbox_protocol) {
-                            $protocol_value = $e_mail->mailbox_protocol;
-                            $get_mailboxprotocol = MailboxProtocol::where('id', '=', $protocol_value)->first();
-                            $protocol = $get_mailboxprotocol->value;
-                        } elseif ($e_mail->fetching_encryption == '/none') {
-                            $fetching_encryption2 = '/novalidate-cert';
-                            $protocol = $fetching_encryption2;
-                        } else {
-                            if ($e_mail->fetching_protocol) {
-                                $fetching_protocol = '/'.$e_mail->fetching_protocol;
-                            } else {
-                                $fetching_protocol = '';
-                            }
-                            if ($e_mail->fetching_encryption) {
-                                $fetching_encryption = $e_mail->fetching_encryption;
-                            } else {
-                                $fetching_encryption = '';
-                            }
-                            $protocol = $fetching_protocol.$fetching_encryption;
-                        }
-                        $imap_config = '{'.$host.':'.$port.$protocol.'}INBOX';
-                        $password = Crypt::decrypt($e_mail->password);
-                        try {
-                            $mailbox = new ImapMailbox($imap_config, $e_mail->email_address, $password, __DIR__);
-                        } catch (\PhpImap\Exception $e) {
-                            echo 'Connection error';
-                        }
-                        $mails = [];
-                        try {
-                            $mailsIds = $mailbox->searchMailBox('SINCE '.date('d-M-Y', strtotime('-1 day')));
-                        } catch (\PhpImap\Exception $e) {
-                            echo 'Connection error';
-                        }
-                        if (!$mailsIds) {
-                            die('Mailbox is empty');
-                        }
-                        foreach ($mailsIds as $mailId) {
-                            try {
-                                $overview = $mailbox->get_overview($mailId);
-                            } catch (Exception $e) {
-                                return \Lang::get('lang.unable_to_fetch_emails');
-                            }
-                            $var = $overview[0]->seen ? 'read' : 'unread';
-                            if ($var == 'unread') {
-                                $mail = $mailbox->getMail($mailId);
-                                try {
-                                    $mail = $mailbox->getMail($mailId);
-                                } catch (\PhpImap\Exception $e) {
-                                    echo 'Connection error';
-                                }
-                                if ($settings_email->first()->email_collaborator == 1) {
-                                    $collaborator = $mail->cc;
-                                } else {
-                                    $collaborator = null;
-                                }
-                                $body = $mail->textHtml;
-                                if ($body != null) {
-                                    $body = self::trimTableTag($body);
-                                }
-                                // if mail body has no messages fetch backup mail
-                                if ($body == null) {
-                                    $body = $mail->textPlain;
-                                }
-                                if ($body == null) {
-                                    $attach = $mail->getAttachments();
-                                    if (is_array($attach)) {
-                                        if (array_key_exists('html-body', $attach)) {
-                                            $path = $attach['html-body']->filePath;
-                                        }
-                                        if ($path == null) {
-                                            if (array_key_exists('text-body', $attach)) {
-                                                $path = $attach['text-body']->filePath;
-                                            }
-                                        }
-                                        if ($path) {
-                                            $body = file_get_contents($path);
-                                        }
-                                        if ($body) {
-                                            $body = self::trimTableTag($body);
-                                        } else {
-                                            $body = '';
-                                        }
-                                    }
-                                }
-//                                if ($body == null) {
-//                                    $body = $mailbox->backup_getmail($mailId);
-//                                    $body = str_replace('\r\n', '<br/>', $body);
-//                                }
-                                $date = $mail->date;
-                                $datetime = $overview[0]->date;
-                                $date_time = explode(' ', $datetime);
-                                $date = $date_time[1].'-'.$date_time[2].'-'.$date_time[3].' '.$date_time[4];
-                                $date = date('Y-m-d H:i:s', strtotime($date));
-                                if (isset($mail->subject)) {
-                                    $subject = $mail->subject;
-                                } else {
-                                    $subject = 'No Subject';
-                                }
-
-                                $to = $mail->to;
-                                $fromname = $mail->fromName;
-                                $fromaddress = $mail->fromAddress;
-                                $ticket_source = Ticket_source::where('name', '=', 'email')->first();
-                                $source = $ticket_source->id;
-                                $phone = '';
-                                $phonecode = '';
-                                $mobile_number = '';
-                                $assign = $get_helptopic->auto_assign;
-                                $form_data = null;
-                                $team_assign = null;
-                                $ticket_status = null;
-                                $result = $this->TicketWorkflowController->workflow($fromaddress, $fromname, $to, $subject, $body, $phone, $phonecode, $mobile_number, $helptopic, $sla, $priority, $source, $collaborator, $dept, $assign, $team_assign, $ticket_status, $form_data, $auto_response, $mail->getAttachments());
-
-                                if ($result[1] == true) {
-                                    $ticket_table = Tickets::where('ticket_number', '=', $result[0])->first();
-                                    $thread_id = Ticket_Thread::where('ticket_id', '=', $ticket_table->id)->max('id');
-
-                                    $thread_id = $thread_id;
-                                    foreach ($mail->getAttachments() as $attachment) {
-                                        $support = 'support';
-
-                                        $dir_img_paths = __DIR__;
-                                        $dir_img_path = explode('/code', $dir_img_paths);
-
-                                        $filepath = explode('..'.DIRECTORY_SEPARATOR.'..'.DIRECTORY_SEPARATOR.'..'.DIRECTORY_SEPARATOR.'..'.DIRECTORY_SEPARATOR.'..'.DIRECTORY_SEPARATOR.'public', $attachment->filePath);
-
-                                        if ($filepath[1]) {
-                                            $path = public_path().$filepath[1];
-
-                                            $filesize = filesize($path);
-                                            $file_data = file_get_contents($path);
-                                            $ext = pathinfo($attachment->filePath, PATHINFO_EXTENSION);
-                                            $imageid = $attachment->id;
-                                            $string = str_replace('-', '', $attachment->name);
-                                            $filename = explode('src', $attachment->filePath);
-                                            $filename = str_replace('\\', '', $filename);
-                                            $body = str_replace('cid:'.$imageid, $filepath[1], $body);
-                                            $pos = strpos($body, $filepath[1]);
-                                            if ($pos == false) {
-                                                if ($settings_email->first()->attachment == 1) {
-                                                    $upload = new Ticket_attachments();
-                                                    $upload->file = $file_data;
-                                                    $upload->thread_id = $thread_id;
-                                                    $upload->name = $filepath[1];
-                                                    $upload->type = $ext;
-                                                    $upload->size = $filesize;
-                                                    $upload->poster = 'ATTACHMENT';
-                                                    $upload->save();
-                                                }
-                                            } else {
-                                                $upload = new Ticket_attachments();
-                                                $upload->file = $file_data;
-                                                $upload->thread_id = $thread_id;
-                                                $upload->name = $filepath[1];
-                                                $upload->type = $ext;
-                                                $upload->size = $filesize;
-                                                $upload->poster = 'INLINE';
-                                                $upload->save();
-                                            }
-                                            unlink($path);
-                                        }
-                                    }
-                                    $body = $body;
-                                    $thread = Ticket_Thread::where('id', '=', $thread_id)->first();
-                                    $thread->body = $this->separate_reply($body);
-                                    $thread->save();
-                                }
-                            }
-                        }
+                        $this->fetch($e_mail);
                     }
                 }
             }
@@ -264,40 +71,263 @@ class MailController extends Controller
     }
 
     /**
-     * Decode Imap text.
+     * @param object $email
      *
-     * @param type $str
-     *
-     * @return type string
+     * @return int
      */
-    public function decode_imap_text($str)
+    public function priority($email)
     {
-        $result = '';
-        $decode_header = imap_mime_header_decode($str);
-        foreach ($decode_header as $obj) {
-            $result .= htmlspecialchars(rtrim($obj->text, "\t"));
+        $priority = $email->priority;
+        if (!$priority) {
+            $priority = $this->ticketController()->getSystemDefaultPriority();
         }
 
-        return $result;
+        return $priority;
     }
 
     /**
-     * fetch_attachments.
+     * get department.
      *
-     * @return type
+     * @param object $email
+     *
+     * @return int
      */
-    public function fetch_attachments()
+    public function department($email)
     {
-        $uploads = Upload::all();
-        foreach ($uploads as $attachment) {
-            $image = @imagecreatefromstring($attachment->file);
-            ob_start();
-            imagejpeg($image, null, 80);
-            $data = ob_get_contents();
-            ob_end_clean();
-            $var = '<a href="" target="_blank"><img src="data:image/jpg;base64,'.base64_encode($data).'"/></a>';
-            echo '<br/><span class="mailbox-attachment-icon has-img">'.$var.'</span>';
+        $department = $email->department;
+        if (!$department) {
+            $department = $this->ticketController()->getSystemDefaultDepartment();
         }
+
+        return $department;
+    }
+
+    /**
+     * get help topic.
+     *
+     * @param object $email
+     *
+     * @return int
+     */
+    public function helptopic($email)
+    {
+        //dd($email);
+        $helptopic = $email->help_topic;
+        if (!$helptopic) {
+            $helptopic = $this->ticketController()->getSystemDefaultHelpTopic();
+        }
+
+        return $helptopic;
+    }
+
+    /**
+     * get sla.
+     *
+     * @param object $email
+     *
+     * @return int
+     */
+    public function sla($email)
+    {
+        $helptopic = $this->helptopic($email);
+        $help = Help_topic::where('id', '=', $helptopic)->first();
+        if ($help) {
+            $sla = $help->sla_plan;
+        }
+        if (!$sla) {
+            $sla = $this->ticketController()->getSystemDefaultSla();
+        }
+
+        return $sla;
+    }
+
+    /**
+     * get ticket controller.
+     *
+     * @return \App\Http\Controllers\Agent\helpdesk\TicketController
+     */
+    public function ticketController()
+    {
+        $PhpMailController = new \App\Http\Controllers\Common\PhpMailController();
+        $NotificationController = new \App\Http\Controllers\Common\NotificationController();
+        $controller = new TicketController($PhpMailController, $NotificationController);
+
+        return $controller;
+    }
+
+    public function fetch($email)
+    {
+        //  dd($email);
+        if ($email) {
+            $username = $email->email_address;
+            $password = $email->password;
+            $service = $email->fetching_protocol;
+            $host = $email->fetching_host;
+            $port = $email->fetching_port;
+            $encryption = $email->fetching_encryption;
+            $cert = $email->mailbox_protocol;
+            $server = new Fetch($host, $port, $service);
+            if ($encryption != null || $encryption != '') {
+                $server->setFlag($encryption);
+            }
+            $server->setFlag($cert);
+            $server->setAuthentication($username, $password);
+            $messages = $server->search('UNSEEN', 10);
+            $this->message($messages, $email);
+        }
+    }
+
+    public function message($messages, $email)
+    {
+        foreach ($messages as $message) {
+            $this->getMessageContent($message, $email);
+        }
+    }
+
+    public function getMessageContent($message, $email)
+    {
+        $body = $message->getMessageBody(true);
+        if (!$body) {
+            $body = $message->getMessageBody();
+        }
+        $subject = $message->getSubject();
+        $address = $message->getAddresses('reply-to');
+        if (!$address) {
+            $address = $message->getAddresses('from');
+        }
+        $collaborators = $this->collaburators($message, $email);
+        $attachments = $message->getAttachments();
+        //dd(['body' => $body, 'subject' => $subject, 'address' => $address, 'cc' => $collaborator, 'attachments' => $attachments]);
+        $this->workflow($address, $subject, $body, $collaborators, $attachments, $email);
+    }
+
+    public function workflow($address, $subject, $body, $collaborator, $attachments, $email)
+    {
+        $fromaddress = checkArray('address', $address[0]);
+        $fromname = checkArray('name', $address[0]);
+        $helptopic = $this->helptopic($email);
+        $sla = $this->sla($email);
+        $priority = $this->priority($email);
+        $ticket_source = Ticket_source::where('name', '=', 'email')->first();
+        $source = $ticket_source->id;
+        $dept = $this->department($email);
+        $get_helptopic = Help_topic::where('id', '=', $helptopic)->first();
+        $assign = $get_helptopic->auto_assign;
+        $form_data = null;
+        $team_assign = null;
+        $ticket_status = null;
+        $auto_response = $email->auto_response;
+        $result = $this->TicketWorkflowController->workflow($fromaddress, $fromname, $subject, $body, $phone = '', $phonecode = '', $mobile_number = '', $helptopic, $sla, $priority, $source, $collaborator, $dept, $assign, $team_assign, $ticket_status, $form_data = [], $auto_response);
+        if ($result[1] == true) {
+            $this->updateThread($result[0], $body, $attachments);
+        }
+    }
+
+    public function updateThread($ticket_number, $body, $attachments)
+    {
+        $ticket_table = Tickets::where('ticket_number', '=', $ticket_number)->first();
+        $thread_id = Ticket_Thread::where('ticket_id', '=', $ticket_table->id)->max('id');
+        $thread = Ticket_Thread::where('id', '=', $thread_id)->first();
+        $thread->body = $this->separate_reply($body);
+        $thread->save();
+        $this->saveAttachments($thread->id, $attachments);
+        \Log::info('Ticket has created : ', ['id' => $thread->ticket_id]);
+    }
+
+    public function saveAttachments($thread_id, $attachments = [])
+    {
+        if (is_array($attachments) && count($attachments) > 0) {
+            foreach ($attachments as $attachment) {
+                $structure = $attachment->getStructure();
+                $disposition = 'ATTACHMENT';
+                if (isset($structure->disposition)) {
+                    $disposition = $structure->disposition;
+                }
+
+                $filename = str_random(16).'-'.$attachment->getFileName();
+                $type = $attachment->getMimeType();
+                $size = $attachment->getSize();
+                $data = $attachment->getData();
+                $this->manageAttachment($data, $filename, $type, $size, $disposition, $thread_id);
+                $this->updateBody($attachment, $thread_id, $filename);
+            }
+        }
+    }
+
+    public function manageAttachment($data, $filename, $type, $size, $disposition, $thread_id)
+    {
+        $upload = new Ticket_attachments();
+        $upload->file = $data;
+        $upload->thread_id = $thread_id;
+        $upload->name = $filename;
+        $upload->type = $type;
+        $upload->size = $size;
+        $upload->poster = $disposition;
+        if ($data && $size && $disposition) {
+            $upload->save();
+        }
+    }
+
+    public function updateBody($attachment, $thread_id, $filename)
+    {
+        $structure = $attachment->getStructure();
+        $disposition = 'ATTACHMENT';
+        if (isset($structure->disposition)) {
+            $disposition = $structure->disposition;
+        }
+        if ($disposition == 'INLINE') {
+            $id = str_replace('>', '', str_replace('<', '', $structure->id));
+            //$filename = $attachment->getFileName();
+            $path = public_path('attachments');
+            $filepath = asset('attachments/'.$filename);
+            $threads = new Ticket_Thread();
+            $thread = $threads->find($thread_id);
+            $body = $thread->body;
+            $body = str_replace('cid:'.$id, $filename, $body);
+            $thread->body = $body;
+            $thread->save();
+            $attachment->saveToDirectory($path);
+        }
+    }
+
+    public function collaburators($message, $email)
+    {
+        $this_address = $email->email_address;
+        $collaborator_cc = $message->getAddresses('cc');
+        //dd($collaborator_cc);
+        $collaborator_bcc = $message->getAddresses('bcc');
+        $collaborator_to = $message->getAddresses('to');
+        $cc_array = [];
+        $bcc_array = [];
+        $to_array = [];
+        if ($collaborator_cc) {
+            foreach ($collaborator_cc as $cc) {
+                $name = checkArray('name', $cc);
+                $address = checkArray('address', $cc);
+                $cc_array[$address] = $name;
+            }
+        }
+        if ($collaborator_bcc) {
+            foreach ($collaborator_bcc as $bcc) {
+                $name = checkArray('name', $bcc);
+                $address = checkArray('address', $bcc);
+                $bcc_array[$address] = $name;
+            }
+        }
+        if ($collaborator_to) {
+            foreach ($collaborator_to as $to) {
+                $name = checkArray('name', $to);
+                $address = checkArray('address', $to);
+                $to_array[$address] = $name;
+            }
+        }
+        $array = array_merge($bcc_array, $cc_array);
+        $array = array_merge($array, $to_array);
+        if (array_key_exists($this_address, $array)) {
+            unset($array[$this_address]);
+        }
+
+        return $array;
     }
 
     /**
@@ -309,47 +339,22 @@ class MailController extends Controller
      */
     public function get_data($id)
     {
-        $attachments = App\Model\helpdesk\Ticket\Ticket_attachments::where('id', '=', $id)->get();
+        $attachments = \App\Model\helpdesk\Ticket\Ticket_attachments::where('id', '=', $id)->get();
         foreach ($attachments as $attachment) {
             header('Content-type: application/'.$attachment->type.'');
             header('Content-Disposition: inline; filename='.$attachment->name.'');
             header('Content-Transfer-Encoding: binary');
-            echo $attachment->file;
+            $headers = [
+                'Content-type: application/'.$attachment->type.'',
+                'Content-Disposition: inline; filename='.$attachment->name.'',
+                'Content-Transfer-Encoding: binary',
+            ];
+            $file = $attachment->file;
+            echo $file;
+//            return response($file)
+//            ->header('Content-Type', $attachment->type)
+//            ->header('Content-Disposition', 'inline; filename='.$attachment->name.'')
+//            ->header('Content-Transfer-Encoding', 'binary');
         }
     }
-
-    public static function trimTableTag($html)
-    {
-        if (strpos('<table>', $html) != false) {
-            $first_pos = strpos($html, '<table');
-            $fist_string = substr_replace($html, '', 0, $first_pos);
-            $last_pos = strrpos($fist_string, '</table>', -1);
-            $total = strlen($fist_string);
-            $diff = $total - $last_pos;
-            $str = substr_replace($fist_string, '', $last_pos, -1);
-            $final_str = str_finish($str, '</table>');
-
-            return $final_str;
-        }
-
-        return $html;
-    }
-
-    public static function trim3D($html)
-    {
-        $body = str_replace('=3D', '', $html);
-
-        return $body;
-    }
-
-    public static function trimInjections($html, $tags = ['<script>', '</script>', '<style>', '</style>', '<?php', '?>'])
-    {
-        $replace = [];
-        foreach ($tags as $key => $tag) {
-            $replace[$key] = htmlspecialchars($tag);
-        }
-        $body = str_replace($tags, $replace, $html);
-
-        return $body;
-    }
 }

app/Http/Controllers/Agent/helpdesk/NotificationController.php

@@ -34,28 +34,37 @@ class NotificationController extends Controller
      * */
     public function send_notification()
     {
+        //        dd('sdckjdsc');
         //fetching email settings
         $email = Email::where('id', '=', '1')->first();
+        //dd('yes');
+        $send = 0;
+        $date = [0];
+       // dd($date);
         // checking if the daily notification is enabled or not
         if ($email->notification_cron == 1) {
             // checking if current date is equal to the last entered daily notification log
             $notification = Log_notification::where('log', '=', 'NOT-1')->orderBy('id', 'DESC')->first();
+            if ($notification) {
                 $date = explode(' ', $notification->created_at);
-            if (date('Y-m-d') == $date[0]) {
-            } else {
+            }
+           // if (date('Y-m-d') !== $date[0]) {
                 // creating a daily notification log
-                Log_notification::create(['log' => 'NOT-1']);
+
                 $company = $this->company();
                 // Send notification details to admin
-                $this->send_notification_to_admin($company);
+                $send += $this->send_notification_to_admin($company);
                 // Send notification details to team lead
-                //$this->send_notification_to_team_lead($company);
+                $send += $this->send_notification_to_team_lead($company);
                 // Send notification details to manager of a department
-                //$this->send_notification_to_manager($company);
+                $send += $this->send_notification_to_manager($company);
                 // Send notification details to all the agents
-                //$this->send_notification_to_agent($company);
-            }
+                $send += $this->send_notification_to_agent($company);
+            //}
+             Log_notification::create(['log' => 'NOT-1']);
         }
+
+        return $send;
     }
 
     /**
@@ -85,8 +94,11 @@ class NotificationController extends Controller
                 'scenario' => null,
                 'body'     => $contents,
             ];
-            $this->dispatch((new \App\Jobs\SendEmail($from, $to, $message))->onQueue('emails'));
-            //$this->PhpMailController->sendEmail($from,$to,$message);
+            $job = new \App\Jobs\SendEmail($from, $to, $message);
+            $dispatch = $this->dispatch($job);
+
+            return $dispatch;
+            //return $this->PhpMailController->sendEmail($from,$to,$message);
         }
     }
 
@@ -109,7 +121,19 @@ class NotificationController extends Controller
                     $user_name = $user->first_name.' '.$user->last_name;
                     $view = View::make('emails.notifications.manager', ['company' => $company, 'name' => $user_name]);
                     $contents = $view->render();
-                    $this->PhpMailController->sendEmail($from = $this->PhpMailController->mailfrom('1', '0'), $to = ['name' => $user_name, 'email' => $email], $message = ['subject' => 'Daily Report', 'scenario' => null, 'body' => $contents]);
+                    $from = $this->PhpMailController->mailfrom('1', '0');
+                    $to = [
+                        'name'  => $user_name,
+                        'email' => $email,
+                    ];
+                    $message = [
+                        'subject'  => 'Daily Report',
+                        'scenario' => null,
+                        'body'     => $contents,
+                    ];
+
+                    return $this->dispatch((new \App\Jobs\SendEmail($from, $to, $message)));
+                    //$this->PhpMailController->sendEmail($from = $this->PhpMailController->mailfrom('1', '0'), $to = ['name' => $user_name, 'email' => $email], $message = ['subject' => 'Daily Report', 'scenario' => null, 'body' => $contents]);
                 }
             }
         }
@@ -134,7 +158,19 @@ class NotificationController extends Controller
                     $user_name = $user->first_name.' '.$user->last_name;
                     $view = View::make('emails.notifications.lead', ['company' => $company, 'name' => $user_name, 'team_id' => $team->id]);
                     $contents = $view->render();
-                    $this->PhpMailController->sendEmail($from = $this->PhpMailController->mailfrom('1', '0'), $to = ['name' => $user_name, 'email' => $email], $message = ['subject' => 'Daily Report', 'scenario' => null, 'body' => $contents]);
+                    $from = $this->PhpMailController->mailfrom('1', '0');
+                    $to = [
+                        'name'  => $user_name,
+                        'email' => $email,
+                    ];
+                    $message = [
+                        'subject'  => 'Daily Report',
+                        'scenario' => null,
+                        'body'     => $contents,
+                    ];
+
+                    return $this->dispatch((new \App\Jobs\SendEmail($from, $to, $message)));
+                    //$this->PhpMailController->sendEmail($from = $this->PhpMailController->mailfrom('1', '0'), $to = ['name' => $user_name, 'email' => $email], $message = ['subject' => 'Daily Report', 'scenario' => null, 'body' => $contents]);
                 }
             }
         }
@@ -155,7 +191,19 @@ class NotificationController extends Controller
             $user_name = $user->first_name.' '.$user->last_name;
             $view = View::make('emails.notifications.agent', ['company' => $company, 'name' => $user_name, 'user_id' => $user->id]);
             $contents = $view->render();
-            $this->PhpMailController->sendEmail($from = $this->PhpMailController->mailfrom('1', '0'), $to = ['name' => $user_name, 'email' => $email], $message = ['subject' => 'Daily Report', 'scenario' => null, 'body' => $contents]);
+            $from = $this->PhpMailController->mailfrom('1', '0');
+            $to = [
+                'name'  => $user_name,
+                'email' => $email,
+                    ];
+            $message = [
+                'subject'  => 'Daily Report',
+                'scenario' => null,
+                'body'     => $contents,
+                    ];
+
+            return $this->dispatch((new \App\Jobs\SendEmail($from, $to, $message)));
+            //$this->PhpMailController->sendEmail($from = $this->PhpMailController->mailfrom('1', '0'), $to = ['name' => $user_name, 'email' => $email], $message = ['subject' => 'Daily Report', 'scenario' => null, 'body' => $contents]);
         }
     }
 

app/Http/Controllers/Agent/helpdesk/OrganizationController.php

@@ -16,6 +16,7 @@ use App\Model\helpdesk\Agent_panel\User_org;
 use App\User;
 // classes
 use Exception;
+use Illuminate\Http\Request;
 use Lang;
 
 /**
@@ -328,4 +329,16 @@ class OrganizationController extends Controller
 
         return '['.$last.']';
     }
+
+    public function getOrgAjax(Request $request)
+    {
+        $org = new Organization();
+        $q = $request->input('term');
+        $orgs = $org->where('name', 'LIKE', '%'.$q.'%')
+                ->select('name as label', 'id as value')
+                ->get()
+                ->toJson();
+
+        return $orgs;
+    }
 }

app/Http/Controllers/Agent/helpdesk/ReportController.php

@@ -0,0 +1,269 @@
+<?php
+
+namespace App\Http\Controllers\Agent\helpdesk;
+
+// controllers
+use App\Http\Controllers\Controller;
+use App\Model\helpdesk\Manage\Help_topic;
+// request
+use App\Model\helpdesk\Ticket\Tickets;
+// Model
+use Illuminate\Http\Request;
+// classes
+use PDF;
+
+/**
+ * ReportController
+ * This controlleris used to fetch reports in the agent panel.
+ *
+ * @author      Ladybird <info@ladybirdweb.com>
+ */
+class ReportController extends Controller
+{
+    /**
+     * Create a new controller instance.
+     * constructor to check
+     * 1. authentication
+     * 2. user roles
+     * 3. roles must be agent.
+     *
+     * @return void
+     */
+    public function __construct()
+    {
+        // checking for authentication
+        $this->middleware('auth');
+        // checking if the role is agent
+        $this->middleware('role.agent');
+    }
+
+    /**
+     * Get the Report page.
+     *
+     * @return type view
+     */
+    public function index()
+    {
+        try {
+            return view('themes.default1.agent.helpdesk.report.index');
+        } catch (Exception $e) {
+        }
+    }
+
+    /**
+     * function to get help_topic graph.
+     *
+     * @param type $date111
+     * @param type $date122
+     * @param type $helptopic
+     */
+    public function chartdataHelptopic(Request $request, $date111 = '', $date122 = '', $helptopic = '')
+    {
+        $date11 = strtotime($date122);
+        $date12 = strtotime($date111);
+        $help_topic = $helptopic;
+        $duration = $request->input('duration');
+        if ($date11 && $date12 && $help_topic) {
+            $date2 = $date12;
+            $date1 = $date11;
+            $duration = null;
+            if ($request->input('open') == null || $request->input('closed') == null || $request->input('reopened') == null || $request->input('overdue') == null || $request->input('deleted') == null) {
+                $duration = 'day';
+            }
+        } else {
+            // generating current date
+            $date2 = strtotime(date('Y-m-d'));
+            $date3 = date('Y-m-d');
+            $format = 'Y-m-d';
+            // generating a date range of 1 month
+            if ($request->input('duration') == 'day') {
+                $date1 = strtotime(date($format, strtotime('-15 day'.$date3)));
+            } elseif ($request->input('duration') == 'week') {
+                $date1 = strtotime(date($format, strtotime('-69 days'.$date3)));
+            } elseif ($request->input('duration') == 'month') {
+                $date1 = strtotime(date($format, strtotime('-179 days'.$date3)));
+            } else {
+                $date1 = strtotime(date($format, strtotime('-30 days'.$date3)));
+            }
+//            $help_topic = Help_topic::where('status', '=', '1')->min('id');
+        }
+
+
+        $return = '';
+        $last = '';
+        $j = 0;
+        $created1 = '';
+        $closed1 = '';
+        $reopened1 = '';
+        $in_progress = \DB::table('tickets')->where('help_topic_id', '=', $help_topic)->where('status', '=', 1)->count();
+
+        for ($i = $date1; $i <= $date2; $i = $i + 86400) {
+            $j++;
+            $thisDate = date('Y-m-d', $i);
+            $thisDate1 = date('jS F', $i);
+            $open_array = [];
+            $closed_array = [];
+            $reopened_array = [];
+
+            if ($request->input('open') || $request->input('closed') || $request->input('reopened')) {
+                if ($request->input('open') && $request->input('open') == 'on') {
+                    $created = \DB::table('tickets')->select('created_at')->where('help_topic_id', '=', $help_topic)->where('created_at', 'LIKE', '%'.$thisDate.'%')->count();
+                    $open_array = ['open' => $created];
+                }
+                if ($request->input('closed') && $request->input('closed') == 'on') {
+                    $closed = \DB::table('tickets')->select('closed_at')->where('help_topic_id', '=', $help_topic)->where('closed_at', 'LIKE', '%'.$thisDate.'%')->count();
+                    $closed_array = ['closed' => $closed];
+                }
+                if ($request->input('reopened') && $request->input('reopened') == 'on') {
+                    $reopened = \DB::table('tickets')->select('reopened_at')->where('help_topic_id', '=', $help_topic)->where('reopened_at', 'LIKE', '%'.$thisDate.'%')->count();
+                    $reopened_array = ['reopened' => $reopened];
+                }
+//                if ($request->input('overdue') && $request->input('overdue') == 'on') {
+//                    $overdue = Tickets::where('status', '=', 1)->where('isanswered', '=', 0)->where('dept_id', '=', $dept->id)->orderBy('id', 'DESC')->get();
+//                }
+//                        $open_array = ['open'=>$created1];
+//                        $closed_array = ['closed'=>$closed1];
+//                        $reopened_array = ['reopened'=>$reopened1];
+                $value = ['date' => $thisDate1];
+//                        if($open_array) {
+                $value = array_merge($value, $open_array);
+                $value = array_merge($value, $closed_array);
+                $value = array_merge($value, $reopened_array);
+                $value = array_merge($value, ['inprogress' => $in_progress]);
+//                        } else {
+//                            $value = "";
+//                        }
+                $array = array_map('htmlentities', $value);
+                $json = html_entity_decode(json_encode($array));
+                $return .= $json.',';
+            } else {
+                if ($duration == 'week') {
+                    $created = \DB::table('tickets')->select('created_at')->where('help_topic_id', '=', $help_topic)->where('created_at', 'LIKE', '%'.$thisDate.'%')->count();
+                    $created1 += $created;
+                    $closed = \DB::table('tickets')->select('closed_at')->where('help_topic_id', '=', $help_topic)->where('closed_at', 'LIKE', '%'.$thisDate.'%')->count();
+                    $closed1 += $closed;
+                    $reopened = \DB::table('tickets')->select('reopened_at')->where('help_topic_id', '=', $help_topic)->where('reopened_at', 'LIKE', '%'.$thisDate.'%')->count();
+                    $reopened1 += $reopened;
+                    if ($j % 7 == 0) {
+                        $open_array = ['open' => $created1];
+                        $created1 = 0;
+                        $closed_array = ['closed' => $closed1];
+                        $closed1 = 0;
+                        $reopened_array = ['reopened' => $reopened1];
+                        $reopened1 = 0;
+                        $value = ['date' => $thisDate1];
+//                        if($open_array) {
+                        $value = array_merge($value, $open_array);
+                        $value = array_merge($value, $closed_array);
+                        $value = array_merge($value, $reopened_array);
+                        $value = array_merge($value, ['inprogress' => $in_progress]);
+//                        } else {
+//                            $value = "";
+//                        }
+                        $array = array_map('htmlentities', $value);
+                        $json = html_entity_decode(json_encode($array));
+                        $return .= $json.',';
+                    }
+                } elseif ($duration == 'month') {
+                    $created_month = \DB::table('tickets')->select('created_at')->where('help_topic_id', '=', $help_topic)->where('created_at', 'LIKE', '%'.$thisDate.'%')->count();
+                    $created1 += $created_month;
+                    $closed_month = \DB::table('tickets')->select('closed_at')->where('help_topic_id', '=', $help_topic)->where('closed_at', 'LIKE', '%'.$thisDate.'%')->count();
+                    $closed1 += $closed_month;
+                    $reopened_month = \DB::table('tickets')->select('reopened_at')->where('help_topic_id', '=', $help_topic)->where('reopened_at', 'LIKE', '%'.$thisDate.'%')->count();
+                    $reopened1 += $reopened_month;
+                    if ($j % 30 == 0) {
+                        $open_array = ['open' => $created1];
+                        $created1 = 0;
+                        $closed_array = ['closed' => $closed1];
+                        $closed1 = 0;
+                        $reopened_array = ['reopened' => $reopened1];
+                        $reopened1 = 0;
+                        $value = ['date' => $thisDate1];
+
+                        $value = array_merge($value, $open_array);
+                        $value = array_merge($value, $closed_array);
+                        $value = array_merge($value, $reopened_array);
+                        $value = array_merge($value, ['inprogress' => $in_progress]);
+
+                        $array = array_map('htmlentities', $value);
+                        $json = html_entity_decode(json_encode($array));
+                        $return .= $json.',';
+                    }
+                } else {
+                    if ($request->input('default') == null) {
+                        $help_topic = Help_topic::where('status', '=', '1')->min('id');
+                    }
+                    $created = \DB::table('tickets')->select('created_at')->where('help_topic_id', '=', $help_topic)->where('created_at', 'LIKE', '%'.$thisDate.'%')->count();
+                    $open_array = ['open' => $created];
+                    $closed = \DB::table('tickets')->select('closed_at')->where('help_topic_id', '=', $help_topic)->where('closed_at', 'LIKE', '%'.$thisDate.'%')->count();
+                    $closed_array = ['closed' => $closed];
+                    $reopened = \DB::table('tickets')->select('reopened_at')->where('help_topic_id', '=', $help_topic)->where('reopened_at', 'LIKE', '%'.$thisDate.'%')->count();
+                    $reopened_array = ['reopened' => $reopened];
+                    if ($j % 1 == 0) {
+                        $open_array = ['open' => $created];
+                        $created = 0;
+                        $closed_array = ['closed' => $closed];
+                        $closed = 0;
+                        $reopened_array = ['reopened' => $reopened];
+                        $reopened = 0;
+                        $value = ['date' => $thisDate1];
+                        if ($request->input('default') == null) {
+                            $value = array_merge($value, $open_array);
+                            $value = array_merge($value, $closed_array);
+                            $value = array_merge($value, $reopened_array);
+                            $value = array_merge($value, ['inprogress' => $in_progress]);
+                        } else {
+                            if ($duration == null) {
+                                if ($request->input('open') == 'on') {
+                                    $value = array_merge($value, $open_array);
+                                }
+                                if ($request->input('closed') == 'on') {
+                                    $value = array_merge($value, $closed_array);
+                                }
+                                if ($request->input('reopened') == 'on') {
+                                    $value = array_merge($value, $reopened_array);
+                                }
+                            } else {
+                                $value = array_merge($value, $open_array);
+                                $value = array_merge($value, $closed_array);
+                                $value = array_merge($value, $reopened_array);
+                                $value = array_merge($value, ['inprogress' => $in_progress]);
+                            }
+                        }
+
+//                        } else {
+//                            $value = "";
+//                        }
+                        $array = array_map('htmlentities', $value);
+                        $json = html_entity_decode(json_encode($array));
+                        $return .= $json.',';
+                    }
+                }
+            }
+
+//            $value = ['date' => $thisDate];
+//            if($open_array) {
+//                $value = array_merge($value,$open_array);
+//            }
+//            if($closed_array) {
+//                $value = array_merge($value,$closed_array);
+//            }
+//            if($reopened_array) {
+//                $value = array_merge($value,$reopened_array);
+//            }
+        }
+        $last = rtrim($return, ',');
+
+        return '['.$last.']';
+    }
+
+    public function helptopicPdf(Request $request)
+    {
+        $table_datas = json_decode($request->input('pdf_form'));
+        $table_help_topic = json_decode($request->input('pdf_form_help_topic'));
+        $html = view('themes.default1.agent.helpdesk.report.pdf', compact('table_datas', 'table_help_topic'))->render();
+        $html1 = mb_convert_encoding($html, 'HTML-ENTITIES', 'UTF-8');
+
+        return PDF::load($html1)->show();
+    }
+}

app/Http/Controllers/Agent/helpdesk/TicketController.php

@@ -4,7 +4,7 @@ namespace App\Http\Controllers\Agent\helpdesk;
 
 // controllers
 use App\Http\Controllers\Common\FileuploadController;
-use App\Http\Controllers\Common\NotificationController;
+use App\Http\Controllers\Common\NotificationController as Notify;
 use App\Http\Controllers\Common\PhpMailController;
 use App\Http\Controllers\Controller;
 // requests
@@ -20,6 +20,8 @@ use App\Model\helpdesk\Manage\Sla_plan;
 use App\Model\helpdesk\Notification\Notification;
 use App\Model\helpdesk\Notification\UserNotification;
 use App\Model\helpdesk\Settings\Alert;
+use App\Model\helpdesk\Settings\Approval;
+use App\Model\helpdesk\Settings\CommonSettings;
 use App\Model\helpdesk\Settings\Company;
 use App\Model\helpdesk\Settings\Email;
 use App\Model\helpdesk\Settings\System;
@@ -61,7 +63,7 @@ class TicketController extends Controller
      *
      * @return type response
      */
-    public function __construct(PhpMailController $PhpMailController, NotificationController $NotificationController)
+    public function __construct(PhpMailController $PhpMailController, Notify $NotificationController)
     {
         $this->PhpMailController = $PhpMailController;
         $this->NotificationController = $NotificationController;
@@ -81,10 +83,10 @@ class TicketController extends Controller
     public function get_inbox()
     {
         if (Auth::user()->role == 'admin') {
-            $tickets = Tickets::where('status', '=', 1)->get();
+            $tickets = Tickets::whereIn('status', [1, 7])->get();
         } else {
             $dept = DB::table('department')->where('id', '=', Auth::user()->primary_dpt)->first();
-            $tickets = Tickets::where('status', 1)->where('dept_id', '=', $dept->id)->get();
+            $tickets = Tickets::whereIn('status', [1, 7])->where('dept_id', '=', $dept->id)->get();
         }
 
         return $this->getTable($tickets);
@@ -203,6 +205,30 @@ class TicketController extends Controller
         return $this->getTable($tickets);
     }
 
+    /**
+     * Show the Open ticket list page.
+     *
+     * @return type response
+     */
+    public function dueTodayTicketlist()
+    {
+        $ldate = date('Y-m-d');
+
+        return view('themes.default1.agent.helpdesk.ticket.duetodayticket');
+    }
+
+    public function getDueToday()
+    {
+        if (Auth::user()->role == 'admin') {
+            $tickets = Tickets::where('status', '=', 1)->whereRaw('date(duedate) = ?', [date('Y-m-d')])->get();
+        } else {
+            $dept = Department::where('id', '=', Auth::user()->primary_dpt)->first();
+            $tickets = Tickets::where('status', '=', 1)->whereRaw('date(duedate) = ?', [date('Y-m-d')])->where('dept_id', '=', $dept->id)->get();
+        }
+
+        return $this->getTable($tickets);
+    }
+
     /**
      * Show the Closed ticket list page.
      *
@@ -256,8 +282,10 @@ class TicketController extends Controller
     {
         $location = GeoIP::getLocation();
         $phonecode = $code->where('iso', '=', $location['isoCode'])->first();
+        $settings = CommonSettings::select('status')->where('option_name', '=', 'send_otp')->first();
+        $email_mandatory = CommonSettings::select('status')->where('option_name', '=', 'email_mandatory')->first();
 
-        return view('themes.default1.agent.helpdesk.ticket.new')->with('phonecode', $phonecode->phonecode);
+        return view('themes.default1.agent.helpdesk.ticket.new', compact('email_mandatory', 'settings'))->with('phonecode', $phonecode->phonecode);
     }
 
     /**
@@ -267,10 +295,14 @@ class TicketController extends Controller
      *
      * @return type response
      */
-    public function post_newticket(CreateTicketRequest $request, CountryCode $code)
+    public function post_newticket(CreateTicketRequest $request, CountryCode $code, $api = false)
     {
         try {
+            if ($request->input('email')) {
                 $email = $request->input('email');
+            } else {
+                $email = null;
+            }
             $fullname = $request->input('first_name').'%$%'.$request->input('last_name');
             $helptopic = $request->input('helptopic');
             $sla = $request->input('sla');
@@ -285,7 +317,11 @@ class TicketController extends Controller
             $priority = $request->input('priority');
             $phone = $request->input('phone');
             $phonecode = $request->input('code');
+            if ($request->input('mobile')) {
                 $mobile_number = $request->input('mobile');
+            } else {
+                $mobile_number = null;
+            }
             $source = Ticket_source::where('name', '=', 'agent')->first();
             $headers = null;
             $help = Help_topic::where('id', '=', $helptopic)->first();
@@ -301,6 +337,9 @@ class TicketController extends Controller
                         'phonecode'          => $geoipcode->phonecode,
                         'country_code_error' => 1,
                     ];
+                    if ($api != false) {
+                        return $data;
+                    }
 
                     return Redirect()->back()->with($data)->withInput($request->except('password'));
                 } else {
@@ -311,20 +350,44 @@ class TicketController extends Controller
                             'phonecode'          => $geoipcode->phonecode,
                             'country_code_error' => 1,
                         ];
+                        if ($api != false) {
+                            return $data;
+                        }
 
                         return Redirect()->back()->with($data)->withInput($request->except('password'));
                     }
                 }
             }
-            // this param is used for inline attachments via email
-            $inline_attachment = null;
             //create user
-            if ($this->create_user($email, $fullname, $subject, $body, $phone, $phonecode, $mobile_number, $helptopic, $sla, $priority, $source->id, $headers, $help->department, $assignto, $form_data, $auto_response, $status, $inline_attachment)) {
+            $result = $this->create_user($email, $fullname, $subject, $body, $phone, $phonecode, $mobile_number, $helptopic, $sla, $priority, $source->id, $headers, $help->department, $assignto, $form_data, $auto_response, $status);
+            if ($result[1]) {
+                $status = $this->checkUserVerificationStatus();
+                if ($status == 1) {
+                    if ($api != false) {
+                        return Lang::get('lang.Ticket-created-successfully');
+                    }
+
                     return Redirect('newticket')->with('success', Lang::get('lang.Ticket-created-successfully'));
                 } else {
-                return Redirect('newticket')->with('fails', 'fails');
+                    if ($api != false) {
+                        return Lang::get('lang.Ticket-created-successfully');
+                    }
+
+                    return Redirect('newticket')->with('success', Lang::get('lang.Ticket-created-successfully2'));
+                }
+            } else {
+                if ($api != false) {
+                    return Lang::get('lang.failed-to-create-user-tcket-as-mobile-has-been-taken');
+                }
+
+                return Redirect('newticket')->with('fails', Lang::get('lang.failed-to-create-user-tcket-as-mobile-has-been-taken'))->withInput($request->except('password'));
             }
         } catch (Exception $e) {
+            dd($e);
+            if ($api != false) {
+                return $e->getMessage();
+            }
+
             return Redirect()->back()->with('fails', '<li>'.$e->getMessage().'</li>');
         }
     }
@@ -369,8 +432,9 @@ class TicketController extends Controller
         $fileupload = $fileupload->file_upload_max_size();
         $max_size_in_bytes = $fileupload[0];
         $max_size_in_actual = $fileupload[1];
+        $tickets_approval = Tickets::where('id', '=', $id)->first();
 
-        return view('themes.default1.agent.helpdesk.ticket.timeline', compact('tickets', 'max_size_in_bytes', 'max_size_in_actual'), compact('thread', 'avg_rating'));
+        return view('themes.default1.agent.helpdesk.ticket.timeline', compact('tickets', 'max_size_in_bytes', 'max_size_in_actual', 'tickets_approval'), compact('thread', 'avg_rating'));
     }
 
     public function size()
@@ -410,8 +474,9 @@ class TicketController extends Controller
      *
      * @return type bool
      */
-    public function reply(Ticket_Thread $thread, Request $request, Ticket_attachments $ta)
+    public function reply(Ticket_Thread $thread, Request $request, Ticket_attachments $ta, $mail = true, $system_reply = true, $user_id = '')
     {
+        //dd($request->all());
         if (is_array($request->file('attachment'))) {
         } else {
             try {
@@ -430,6 +495,8 @@ class TicketController extends Controller
         $check_attachment = null;
         // Event fire
         $eventthread = $thread->where('ticket_id', $request->input('ticket_ID'))->first();
+        //dd($eventthread);
+
         $eventuserid = $eventthread->user_id;
         $emailadd = User::where('id', $eventuserid)->first()->email;
         $source = $eventthread->source;
@@ -440,15 +507,23 @@ class TicketController extends Controller
         $thread->ticket_id = $request->input('ticket_ID');
         $thread->poster = 'support';
         $thread->body = $request->input('reply_content');
+        if ($system_reply == true) {
             $thread->user_id = Auth::user()->id;
+        } else {
+            $thread->user_id = $eventuserid;
+            if ($user_id !== '') {
+                $thread->user_id = $user_id;
+            }
+        }
         $ticket_id = $request->input('ticket_ID');
 
+
         $tickets = Tickets::where('id', '=', $ticket_id)->first();
         $tickets->isanswered = '1';
         $tickets->save();
 
         $ticket_user = User::where('id', '=', $tickets->user_id)->first();
-
+        if ($system_reply == true) {
             if ($tickets->assigned_to == 0) {
                 $tickets->assigned_to = Auth::user()->id;
                 $tickets->save();
@@ -458,10 +533,15 @@ class TicketController extends Controller
                 $thread2->is_internal = 1;
                 $thread2->body = 'This Ticket have been assigned to '.Auth::user()->first_name.' '.Auth::user()->last_name;
                 $thread2->save();
+                $data = [
+                    'id' => $tickets->id,
+                ];
+                \Event::fire('ticket-assignment', [$data]);
             }
             if ($tickets->status > 1) {
                 $this->open($ticket_id, new Tickets());
             }
+        }
         $thread->save();
 
         if ($attachments != null) {
@@ -473,7 +553,6 @@ class TicketController extends Controller
                     $data = file_get_contents($attachment->getRealPath());
                     $attachPath = $attachment->getRealPath();
                     $ta->create(['thread_id' => $thread->id, 'name' => $name, 'size' => $size, 'type' => $type, 'file' => $data, 'poster' => 'ATTACHMENT']);
-
                     $check_attachment = 1;
                 } else {
                     $check_attachment = null;
@@ -481,6 +560,12 @@ class TicketController extends Controller
             }
         }
 
+        if ($check_attachment == 1) {
+            $attachment_files = $this->attachmentSeperate($thread->id);
+        } else {
+            $attachment_files = null;
+        }
+
         $thread = Ticket_Thread::where('ticket_id', '=', $ticket_id)->first();
         $ticket_subject = $thread->title;
         $user_id = $tickets->user_id;
@@ -497,32 +582,39 @@ class TicketController extends Controller
         }
 
         // Event
-        \Event::fire(new \App\Events\FaveoAfterReply($reply_content, $user->phone_number, $request, $tickets));
-
+        \Event::fire(new \App\Events\FaveoAfterReply($reply_content, $user->mobile, $user->country_code, $request, $tickets));
+        if (Auth::user()) {
+            $u_id = Auth::user()->first_name.' '.Auth::user()->last_name;
+        } else {
+            $u_id = $this->getAdmin()->first_name.' '.$this->getAdmin()->last_name;
+        }
         $data = [
             'ticket_id' => $request->input('ticket_ID'),
-            'u_id'      => Auth::user()->first_name.' '.Auth::user()->last_name,
+            'u_id'      => $u_id,
             'body'      => $request->input('reply_content'),
         ];
+        if (!$request->has('do-not-send')) {
             \Event::fire('Reply-Ticket', [$data]);
+        }
         // sending attachments via php mail function
         $message = '';
-        if ($check_attachment == 1) {
-            $attachment_files = $attachments;
-        } else {
-            $attachment_files = null;
-        }
+
 
         $collaborators = Ticket_Collaborator::where('ticket_id', '=', $ticket_id)->get();
 
         $emails = Emails::where('department', '=', $tickets->dept_id)->first();
-
+        if (!$email) {
+            $mail = false;
+        }
         try {
+            if ($mail == true) {
                 $this->NotificationController->create($ticket_id, Auth::user()->id, '2');
                 $this->PhpMailController->sendmail(
                         $from = $this->PhpMailController->mailfrom('0', $tickets->dept_id), $to = ['name' => $user_name, 'email' => $email, 'cc' => $collaborators], $message = ['subject' => $ticket_subject.'[#'.$ticket_number.']', 'body' => $request->input('reply_content'), 'scenario' => 'ticket-reply', 'attachments' => $attachment_files], $template_variables = ['ticket_number' => $ticket_number, 'user' => $username, 'agent_sign' => $agentsign]
                 );
+            }
         } catch (\Exception $e) {
+            //dd($e->getMessage());
             return 0;
         }
 
@@ -591,7 +683,7 @@ class TicketController extends Controller
      *
      * @return type integer
      */
-    public function ticketNumber($ticket_number)
+    public function ticketNumberold($ticket_number)
     {
         $number = $ticket_number;
         $number = explode('-', $number);
@@ -618,6 +710,45 @@ class TicketController extends Controller
         return $number;
     }
 
+    public function ticketNumber($ticket_number)
+    {
+        $ticket_settings = new \App\Model\helpdesk\Settings\Ticket();
+        $setting = $ticket_settings->find(1);
+        $format = $setting->num_format;
+        $type = $setting->num_sequence;
+        $number = $this->getNumber($ticket_number, $type, $format);
+
+        return $number;
+    }
+
+    public function getNumber($ticket_number, $type, $format, $check = true)
+    {
+        $force = false;
+        if ($check === false) {
+            $force = true;
+        }
+        $controller = new \App\Http\Controllers\Admin\helpdesk\SettingsController();
+        if ($ticket_number) {
+            $number = $controller->nthTicketNumber($ticket_number, $type, $format, $force);
+        } else {
+            $number = $controller->switchNumber($format, $type);
+        }
+        $number = $this->generateTicketIfExist($number, $type, $format);
+
+        return $number;
+    }
+
+    public function generateTicketIfExist($number, $type, $format)
+    {
+        $tickets = new Tickets();
+        $ticket = $tickets->where('ticket_number', $number)->first();
+        if ($ticket) {
+            $number = $this->getNumber($number, $type, $format, false);
+        }
+
+        return $number;
+    }
+
     /**
      * check email for dublicate entry.
      *
@@ -627,12 +758,29 @@ class TicketController extends Controller
      */
     public function checkEmail($email)
     {
-        $check = User::where('email', '=', $email)->first();
+        $check = User::where('email', '=', $email)->orWhere('user_name', $email)->orWhere('mobile', $email)->first();
         if ($check == true) {
             return $check;
-        } else {
+        }
+
         return false;
     }
+
+    /**
+     * @category fucntion to check if mobile number is unqique or not
+     *
+     * @param string $mobile
+     *
+     * @return bool true(if mobile exists in users table)/false (if mobile does not exist in user table)
+     */
+    public function checkMobile($mobile)
+    {
+        $check = User::where('mobile', '=', $mobile)->first();
+        if (count($check) > 0) {
+            return true;
+        }
+
+        return false;
     }
 
     /**
@@ -649,16 +797,26 @@ class TicketController extends Controller
      *
      * @return type bool
      */
-    public function create_user($emailadd, $username, $subject, $body, $phone, $phonecode, $mobile_number, $helptopic, $sla, $priority, $source, $headers, $dept, $assignto, $from_data, $auto_response, $status, $mail_data)
+    public function create_user($emailadd, $username, $subject, $body, $phone, $phonecode, $mobile_number, $helptopic, $sla, $priority, $source, $headers, $dept, $assignto, $from_data, $auto_response, $status)
     {
         // define global variables
         $email;
         $username;
+        $unique = $emailadd;
+        if (!$emailadd) {
+            $unique = $mobile_number;
+        }
         // check emails
         $ticket_creator = $username;
-        $checkemail = $this->checkEmail($emailadd);
+        $checkemail = $this->checkEmail($unique);
         $company = $this->company();
         if ($checkemail == false) {
+            if ($mobile_number != '' || $mobile_number != null) {
+                $check_mobile = $this->checkMobile($mobile_number);
+                if ($check_mobile == true) {
+                    return ['0' => 'not available', '1' => false];
+                }
+            }
             // Generate password
             $password = $this->generateRandomString();
             // create user
@@ -670,25 +828,52 @@ class TicketController extends Controller
                 $user->last_name = $user_last_name;
             }
             $user->first_name = $user_first_name;
-            $user->user_name = $emailadd;
+            $user_status = $this->checkUserVerificationStatus();
+            $user->user_name = $unique;
+            if ($emailadd == '') {
+                $user->email = null;
+            } else {
                 $user->email = $emailadd;
+            }
             $user->password = Hash::make($password);
             $user->phone_number = $phone;
             $user->country_code = $phonecode;
+            if ($mobile_number == '') {
+                $user->mobile = null;
+            } else {
                 $user->mobile = $mobile_number;
+            }
             $user->role = 'user';
-            $user->active = '1';
+            $user->active = $user_status;
+            $token = str_random(60);
+            $user->remember_token = $token;
             // mail user his/her password
             \Event::fire(new \App\Events\ClientTicketFormPost($from_data, $emailadd, $source));
             if ($user->save()) {
                 $user_id = $user->id;
+                $email_mandatory = CommonSettings::select('status')->where('option_name', '=', 'email_mandatory')->first();
+                if ($user_status == 0 || ($email_mandatory->status == 0 || $email_mandatory->status == '0')) {
+                    $value = [
+                        'full_name' => $username,
+                        'email'     => $emailadd,
+                        'code'      => $phonecode,
+                        'mobile'    => $mobile_number,
+                        'user_name' => $unique,
+                        'password'  => $password,
+                    ];
+                    \Event::fire(new \App\Events\LoginEvent($value));
+                }
                 // Event fire
                 \Event::fire(new \App\Events\ReadMailEvent($user_id, $password));
                 try {
                     if ($auto_response == 0) {
                         $this->PhpMailController->sendmail($from = $this->PhpMailController->mailfrom('1', '0'), $to = ['name' => $user->first_name, 'email' => $emailadd], $message = ['subject' => null, 'scenario' => 'registration-notification'], $template_variables = ['user' => $user->first_name, 'email_address' => $emailadd, 'user_password' => $password]);
+                        if ($user_status == 0) {
+                            $this->PhpMailController->sendmail($from = $this->PhpMailController->mailfrom('1', '0'), $to = ['name' => $user->first_name, 'email' => $emailadd], $message = ['subject' => null, 'scenario' => 'registration'], $template_variables = ['user' => $user->first_name, 'email_address' => $emailadd, 'password_reset_link' => url('account/activate/'.$token)]);
+                        }
                     }
                 } catch (\Exception $e) {
+                    //dd($e);
                 }
             }
         } else {
@@ -696,11 +881,12 @@ class TicketController extends Controller
             $user_id = $checkemail->id;
         }
         $ticket_number = $this->check_ticket($user_id, $subject, $body, $helptopic, $sla, $priority, $source, $headers, $dept, $assignto, $from_data, $status);
+
         $ticket_number2 = $ticket_number[0];
         $ticketdata = Tickets::where('ticket_number', '=', $ticket_number2)->first();
         $threaddata = Ticket_Thread::where('ticket_id', '=', $ticketdata->id)->first();
         $is_reply = $ticket_number[1];
-        // dd($is_reply);
+        //dd($source);
         $system = $this->system();
         $updated_subject = $threaddata->title.'[#'.$ticket_number2.']';
         if ($ticket_number2) {
@@ -715,6 +901,7 @@ class TicketController extends Controller
                 if ($source == 3) {
                     try {
                         if ($auto_response == 0) {
+                            //dd($source);
                             $this->PhpMailController->sendmail($from = $this->PhpMailController->mailfrom('0', $ticketdata->dept_id), $to = ['name' => $username, 'email' => $emailadd], $message = ['subject' => $updated_subject, 'scenario' => 'create-ticket-by-agent', 'body' => $body], $template_variables = ['agent_sign' => Auth::user()->agent_sign, 'ticket_number' => $ticket_number2]);
                         }
                     } catch (\Exception $e) {
@@ -731,16 +918,15 @@ class TicketController extends Controller
             } elseif ($is_reply == 1) {
                 $mail = 'ticket-reply-agent';
             }
-            $set_mails = '';
+            $set_mails = [];
             if (Alert::first()->ticket_status == 1 || Alert::first()->ticket_admin_email == 1) {
                 // send email to admin
                 $admins = User::where('role', '=', 'admin')->get();
-                // $set_mails = '';
                 foreach ($admins as $admin) {
                     $to_email = $admin->email;
                     $to_user = $admin->first_name;
                     $to_user_name = $admin->first_name;
-                    $set_mails[] = ['to_email' => $to_email, 'to_user' => $to_user, 'to_user_name' => $to_user_name];
+                    array_push($set_mails, ['to_email' => $to_email, 'to_user' => $to_user, 'to_user_name' => $to_user_name]);
                 }
             }
 
@@ -755,7 +941,7 @@ class TicketController extends Controller
                             $to_email = $agent->email;
                             $to_user = $agent->first_name;
                             $to_user_name = $agent->first_name;
-                            $set_mails[] = ['to_email' => $to_email, 'to_user' => $to_user, 'to_user_name' => $to_user_name];
+                            array_push($set_mails, ['to_email' => $to_email, 'to_user' => $to_user, 'to_user_name' => $to_user_name]);
                         }
                     }
                 }
@@ -767,13 +953,14 @@ class TicketController extends Controller
                 $to_email = $assigned_to->email;
                 $to_user = $assigned_to->first_name;
                 $to_user_name = $assigned_to->first_name;
-                $set_mails[] = ['to_email' => $to_email, 'to_user' => $to_user, 'to_user_name' => $to_user_name];
+                array_push($set_mails, ['to_email' => $to_email, 'to_user' => $to_user, 'to_user_name' => $to_user_name]);
             }
             $emails_to_be_sent = array_unique($set_mails, SORT_REGULAR);
             foreach ($emails_to_be_sent as $email_data) {
                 try {
-                    $this->PhpMailController->sendmail($from = $this->PhpMailController->mailfrom('0', $ticketdata->dept_id), $to = ['user' => $email_data['to_user'], 'email' => $email_data['to_email']], $message = ['subject' => $updated_subject, 'body' => $body, 'scenario' => $mail, 'add_embedded_image' => $mail_data], $template_variables = ['ticket_agent_name' => $email_data['to_user_name'], 'ticket_client_name' => $username, 'ticket_client_email' => $emailadd, 'user' => $email_data['to_user_name'], 'ticket_number' => $ticket_number2, 'email_address' => $emailadd, 'name' => $ticket_creator]);
+                    $this->PhpMailController->sendmail($from = $this->PhpMailController->mailfrom('0', $ticketdata->dept_id), $to = ['user' => $email_data['to_user'], 'email' => $email_data['to_email']], $message = ['subject' => $updated_subject, 'body' => $body, 'scenario' => $mail], $template_variables = ['ticket_agent_name' => $email_data['to_user_name'], 'ticket_client_name' => $username, 'ticket_client_email' => $emailadd, 'user' => $email_data['to_user_name'], 'ticket_number' => $ticket_number2, 'email_address' => $emailadd, 'name' => $ticket_creator]);
                 } catch (\Exception $e) {
+                    dd($e);
                 }
             }
             $data = [
@@ -785,6 +972,10 @@ class TicketController extends Controller
                 'Priority'      => $priority,
             ];
             \Event::fire('Create-Ticket', [$data]);
+            $data = [
+                'id' => $ticketdata->id,
+            ];
+            \Event::fire('ticket-assignment', [$data]);
 
             return ['0' => $ticket_number2, '1' => true];
         }
@@ -875,7 +1066,6 @@ class TicketController extends Controller
                     $ticket_threads->body = $ticket_status->message.' '.$username;
                     $ticket_threads->save();
                     // event fire for internal notes
-
                     //event to change status
                     $data = [
                         'id'         => $ticket_number,
@@ -917,15 +1107,14 @@ class TicketController extends Controller
      */
     public function createTicket($user_id, $subject, $body, $helptopic, $sla, $priority, $source, $headers, $dept, $assignto, $form_data, $status)
     {
+        $ticket_number = '';
         $max_number = Tickets::whereRaw('id = (select max(`id`) from tickets)')->first();
-        if ($max_number == null) {
-            $ticket_number = 'AAAA-9999-9999999';
-        } else {
-            foreach ($max_number as $number) {
+        if ($max_number) {
             $ticket_number = $max_number->ticket_number;
         }
-        }
 
+        $user_status = User::select('active')->where('id', '=', $user_id)->first();
+        // dd($user_status->active);
         $ticket = new Tickets();
         $ticket->ticket_number = $this->ticketNumber($ticket_number);
         $ticket->user_id = $user_id;
@@ -936,11 +1125,26 @@ class TicketController extends Controller
 
         $ticket->priority_id = $priority;
         $ticket->source = $source;
+        $ticket_status = $this->checkUserVerificationStatus();
+        //dd($ticket_status);
+        if ($ticket_status == 0) {
+            //check if user active then allow ticket creation else create unverified ticket
+            if ($user_status->active == 1) {
                 if ($status == null) {
                     $ticket->status = 1;
                 } else {
                     $ticket->status = $status;
                 }
+            } else {
+                $ticket->status = 6;
+            }
+        } else {
+            if ($status == null) {
+                $ticket->status = 1;
+            } else {
+                $ticket->status = $status;
+            }
+        }
         $ticket->save();
 
         $sla_plan = Sla_plan::where('id', '=', $sla)->first();
@@ -951,29 +1155,30 @@ class TicketController extends Controller
 
         $ticket_number = $ticket->ticket_number;
         $id = $ticket->id;
-
+        $this->NotificationController->create($id, $user_id, '3');
         // store Form Data
         // Form Data comes from raising a ticket from client panel
         if ($form_data != null) {
             $help_topic = Help_topic::where('id', '=', $helptopic)->first();
-            $forms = Fields::where('forms_id', '=', $help_topic->custom_form)->get();
+            //$forms = Fields::where('forms_id', '=', $help_topic->custom_form)->get();
+            $form = \App\Model\helpdesk\Form\Forms::find($help_topic->custom_form);
+            $form_name = '';
+            if ($form) {
+                $form_name = $form->formname;
+            }
             foreach ($form_data as $key => $form_details) {
-                foreach ($forms as $from) {
-                    if ($from->name == $key) {
+                if (!is_array($form_details)) {
                     $form_value = new Ticket_Form_Data();
                     $form_value->ticket_id = $id;
-                        $form_value->title = $from->label;
+                    $form_value->title = $key;
                     $form_value->content = $form_details;
                     $form_value->save();
                 }
             }
         }
-        }
         // store collaborators
         $this->storeCollaborators($headers, $id);
         if ($this->ticketThread($subject, $body, $id, $user_id) == true) {
-            $this->NotificationController->create($id, $user_id, '3');
-
             return $ticket_number;
         }
     }
@@ -1031,6 +1236,11 @@ class TicketController extends Controller
      */
     public function close($id, Tickets $ticket)
     {
+        $ticket = Tickets::where('id', '=', $id)->first();
+
+        $approval = Approval::where('id', '=', 1)->first();
+        //Admin can close direce
+        if (Auth::user()->role == 'admin') {
             if (Auth::user()->role == 'user') {
                 $ticket_status = $ticket->where('id', '=', $id)->where('user_id', '=', Auth::user()->id)->first();
             } else {
@@ -1082,6 +1292,7 @@ class TicketController extends Controller
 
             return 'your ticket'.$ticket_status->ticket_number.' has been closed';
         }
+    }
 
     /**
      * function to Ticket resolved.
@@ -1282,7 +1493,10 @@ class TicketController extends Controller
 
             $ticket_number = $ticket->ticket_number;
             $ticket->save();
-
+            $data = [
+                'id' => $id,
+            ];
+            \Event::fire('ticket-assignment', [$data]);
             $ticket_thread = Ticket_Thread::where('ticket_id', '=', $id)->first();
             $ticket_subject = $ticket_thread->title;
 
@@ -1753,6 +1967,8 @@ class TicketController extends Controller
                     }
                     $tickets = Tickets::find($ticket->id);
                     $tickets->delete();
+                    $data = ['id' => $ticket->id];
+                    \Event::fire('ticket-permanent-delete', [$data]);
                 }
             }
             if ($value == 'Delete') {
@@ -2115,8 +2331,7 @@ class TicketController extends Controller
         } else {
             $company = $this->company();
             $user = new User();
-            $user->first_name = $name;
-            $user->user_name = $email;
+            $user->user_name = $name;
             $user->email = $email;
             $password = $this->generateRandomString();
             $user->password = \Hash::make($password);
@@ -2292,13 +2507,9 @@ class TicketController extends Controller
                             return "<input type='checkbox' name='select_all[]' id='".$ticket->id."' onclick='someFunction(this.id)' class='selectval icheckbox_flat-blue' value='".$ticket->id."'></input>";
                         })
                         ->addColumn('subject', function ($ticket) {
-                            $subject = DB::table('ticket_thread')->select('title')->where('ticket_id', '=', $ticket->id)->first();
+                            $subject = Ticket_Thread::where('ticket_id', '=', $ticket->id)->first();
                             if (isset($subject->title)) {
-                                $string = $subject->title;
-                                if (strlen($string) > 20) {
-                                    $stringCut = substr($string, 0, 30);
-                                    $string = substr($stringCut, 0, strrpos($stringCut, ' ')).' ...';
-                                }
+                                $string = str_limit($subject->getSubject(), 20);
                             } else {
                                 $string = '(no subject)';
                             }
@@ -2323,8 +2534,13 @@ class TicketController extends Controller
                             } else {
                                 $attachString = '';
                             }
+                            $css = $ticket->sourceCss();
+                            $titles = '';
+                            if ($subject) {
+                                $titles = $subject->getSubject();
+                            }
 
-                            return "<a href='".route('ticket.thread', [$ticket->id])."' title='".$subject->title."'>".ucfirst($string)."&nbsp;<span style='color:green'>(".$count.")<i class='fa fa-comment'></i></span></a>".$collabString.$attachString;
+                            return "<a href='".route('ticket.thread', [$ticket->id])."' title='".$titles."'>".ucfirst($string)."&nbsp;<span style='color:green'>(".$count.")<i class='".$css."'></i></span></a>".$collabString.$attachString;
                         })
                         ->addColumn('ticket_number', function ($ticket) {
                             return "<a href='".route('ticket.thread', [$ticket->id])."' title='".$ticket->ticket_number."'>#".$ticket->ticket_number.'</a>';
@@ -2332,7 +2548,11 @@ class TicketController extends Controller
                         ->addColumn('priority', function ($ticket) {
                             $TicketData = Ticket_Thread::where('ticket_id', '=', $ticket->id)->where('is_internal', '=', 0)->max('id');
                             $TicketDatarow = Ticket_Thread::where('id', '=', $TicketData)->first();
+                            $rep = '#000';
+                            $username = '';
+                            if ($TicketDatarow) {
                                 $LastResponse = User::where('id', '=', $TicketDatarow->user_id)->first();
+                                if ($LastResponse) {
                                     if ($LastResponse->role == 'user') {
                                         $rep = '#F39C12';
                                         $username = $LastResponse->user_name;
@@ -2343,9 +2563,11 @@ class TicketController extends Controller
                                             $username = $LastResponse->user_name;
                                         }
                                     }
+                                }
+                            }
                             $priority = DB::table('ticket_priority')->select('priority_desc', 'priority_color')->where('priority_id', '=', $ticket->priority_id)->first();
                             if ($priority != null) {
-                                $prio = '<span class="btn btn-'.$priority->priority_color.' btn-xs '.$rep.'">'.ucfirst($priority->priority_desc).'</span>';
+                                $prio = '<button class="btn btn-xs" style="background-color: '.$priority->priority_color.'">'.ucfirst($priority->priority_desc).'</button>';
                             } else {
                                 $prio = '';
                             }
@@ -2353,10 +2575,18 @@ class TicketController extends Controller
                             return $prio;
                         })
                         ->addColumn('from', function ($ticket) {
-                            $from = DB::table('users')->select('user_name')->where('id', '=', $ticket->user_id)->first();
+                            $from = DB::table('users')->select('user_name', 'first_name', 'last_name')->where('id', '=', $ticket->user_id)->first();
                             $url = route('user.show', $ticket->user_id);
+                            $name = '';
+                            if ($from) {
+                                if ($from->first_name) {
+                                    $name = $from->first_name.' '.$from->last_name;
+                                } else {
+                                    $name = $from->user_name;
+                                }
+                            }
 
-                            return "<a href='".$url."' title='".Lang::get('lang.see-profile1').' '.ucfirst($from->user_name).'&apos;'.Lang::get('lang.see-profile2')."'><span style='color:#508983'>".ucfirst($from->user_name).'</span></a>';
+                            return "<a href='".$url."' title='".Lang::get('lang.see-profile1').' '.ucfirst($from->user_name).'&apos;'.Lang::get('lang.see-profile2')."'><span style='color:#508983'>".ucfirst(str_limit($name, 30)).'</span></a>';
                         })
                         // ->addColumn('Last Replier', function ($ticket) {
                         //     $TicketData = Ticket_Thread::where('ticket_id', '=', $ticket->id)->where('is_internal', '=', 0)->max('id');
@@ -2387,8 +2617,12 @@ class TicketController extends Controller
                         ->addColumn('Last', function ($ticket) {
                             $TicketData = Ticket_Thread::where('ticket_id', '=', $ticket->id)->max('id');
                             $TicketDatarow = Ticket_Thread::select('updated_at')->where('id', '=', $TicketData)->first();
+                            $updated = '--';
+                            if ($TicketDatarow) {
+                                $updated = $TicketDatarow->updated_at;
+                            }
 
-                            return '<span style="display:none">'.$TicketDatarow->updated_at.'</span>'.UTC::usertimezone($TicketDatarow->updated_at);
+                            return '<span style="display:none">'.$updated.'</span>'.UTC::usertimezone($updated);
                         })
                         ->searchColumns('subject', 'from', 'assigned_to', 'ticket_number', 'priority')
                         ->orderColumns('subject', 'from', 'assigned_to', 'Last Replier', 'ticket_number', 'priority', 'Last')
@@ -2433,6 +2667,25 @@ class TicketController extends Controller
         }
     }
 
+    /**
+     * @category function to chech if user verifcaition required for creating tickets or not
+     *
+     * @param null
+     *
+     * @return int 0/1
+     */
+    public function checkUserVerificationStatus()
+    {
+        $status = CommonSettings::select('status')
+                ->where('option_name', '=', 'send_otp')
+                ->first();
+        if ($status->status == 0 || $status->status == '0') {
+            return 1;
+        } else {
+            return 0;
+        }
+    }
+
     /**
      * This function is used for auto filling in new ticket.
      *
@@ -2442,4 +2695,168 @@ class TicketController extends Controller
     {
         return view('themes.default1.agent.helpdesk.ticket.getautocomplete');
     }
+
+    public function pdfThread($threadid)
+    {
+        try {
+            $threads = new Ticket_Thread();
+            $thread = $threads->leftJoin('tickets', 'ticket_thread.ticket_id', '=', 'tickets.id')
+                    ->leftJoin('users', 'ticket_thread.user_id', '=', 'users.id')
+                    ->where('ticket_thread.id', $threadid)
+                    ->first();
+            //dd($thread);
+            if (!$thread) {
+                throw new Exception('Sorry we can not find your request');
+            }
+            $company = \App\Model\helpdesk\Settings\Company::where('id', '=', '1')->first();
+            $system = \App\Model\helpdesk\Settings\System::where('id', '=', '1')->first();
+            $ticket = Tickets::where('id', $thread->ticket_id)->first();
+            $html = view('themes.default1.agent.helpdesk.ticket.thread-pdf', compact('thread', 'system', 'company', 'ticket'))->render();
+            $html1 = mb_convert_encoding($html, 'HTML-ENTITIES', 'UTF-8');
+
+            return PDF::load($html1)->show();
+        } catch (Exception $ex) {
+            return redirect()->back()->with('fails', $ex->getMessage());
+        }
+    }
+
+    public static function getSourceByname($name)
+    {
+        $sources = new Ticket_source();
+        $source = $sources->where('name', $name)->first();
+
+        return $source;
+    }
+
+    public static function getSourceById($sourceid)
+    {
+        $sources = new Ticket_source();
+        $source = $sources->where('id', $sourceid)->first();
+
+        return $source;
+    }
+
+    public static function getSourceCssClass($sourceid)
+    {
+        $css = 'fa fa-comment';
+        $source = self::getSourceById($sourceid);
+        if ($source) {
+            $css = $source->css_class;
+        }
+
+        return $css;
+    }
+
+    public function getSystemDefaultHelpTopic()
+    {
+        $ticket_settings = new \App\Model\helpdesk\Settings\Ticket();
+        $ticket_setting = $ticket_settings->find(1);
+        $help_topicid = $ticket_setting->help_topic;
+
+        return $help_topicid;
+    }
+
+    public function getSystemDefaultSla()
+    {
+        $ticket_settings = new \App\Model\helpdesk\Settings\Ticket();
+        $ticket_setting = $ticket_settings->find(1);
+        $sla = $ticket_setting->sla;
+
+        return $sla;
+    }
+
+    public function getSystemDefaultPriority()
+    {
+        $ticket_settings = new \App\Model\helpdesk\Settings\Ticket();
+        $ticket_setting = $ticket_settings->find(1);
+        $priority = $ticket_setting->priority;
+
+        return $priority;
+    }
+
+    public function getSystemDefaultDepartment()
+    {
+        $systems = new \App\Model\helpdesk\Settings\System();
+        $system = $systems->find(1);
+        $department = $system->department;
+
+        return $department;
+    }
+
+    public function findTicketFromTicketCreateUser($result = [])
+    {
+        $ticket_number = $this->checkArray('0', $result);
+        if ($ticket_number !== '') {
+            $tickets = new \App\Model\helpdesk\Ticket\Tickets();
+            $ticket = $tickets->where('ticket_number', $ticket_number)->first();
+            if ($ticket) {
+                return $ticket;
+            }
+        }
+    }
+
+    public function findUserFromTicketCreateUserId($result = [])
+    {
+        $ticket = $this->findTicketFromTicketCreateUser($result);
+        if ($ticket) {
+            $userid = $ticket->user_id;
+
+            return $userid;
+        }
+    }
+
+    public function checkArray($key, $array)
+    {
+        $value = '';
+        if (array_key_exists($key, $array)) {
+            $value = $array[$key];
+        }
+
+        return $value;
+    }
+
+    public function getAdmin()
+    {
+        $users = new \App\User();
+        $admin = $users->where('role', 'admin')->first();
+
+        return $admin;
+    }
+
+    public function attachmentSeperateOld($attach)
+    {
+        $attacment = [];
+        if ($attach != null) {
+            $size = count($attach);
+            for ($i = 0; $i < $size; $i++) {
+                $file_name = $attach[$i]->getClientOriginalName();
+                $file_path = $attach[$i]->getRealPath();
+                $mime = $attach[$i]->getClientMimeType();
+                $attacment[$i]['file_name'] = $file_name;
+                $attacment[$i]['file_path'] = $file_path;
+                $attacment[$i]['mime'] = $mime;
+            }
+        }
+
+        return $attacment;
+    }
+
+    public function attachmentSeperate($thread_id)
+    {
+        if ($thread_id) {
+            $array = [];
+            $attachment = new Ticket_attachments();
+            $attachments = $attachment->where('thread_id', $thread_id)->get();
+            if ($attachments->count() > 0) {
+                foreach ($attachments as $key => $attach) {
+                    $array[$key]['file_path'] = base64_encode($attach->file);
+                    $array[$key]['file_name'] = $attach->name;
+                    $array[$key]['mime'] = $attach->type;
+                    $array[$key]['mode'] = 'data';
+                }
+
+                return $array;
+            }
+        }
+    }
 }

app/Http/Controllers/Agent/helpdesk/TicketWorkflowController.php

@@ -40,35 +40,33 @@ class TicketWorkflowController extends Controller
      *
      * @return type response
      */
-    public function workflow($fromaddress, $fromname, $to, $subject, $body, $phone, $phonecode, $mobile_number, $helptopic, $sla, $priority, $source, $collaborator, $dept, $assign, $team_assign, $ticket_status, $form_data, $auto_response, $mail)
+    public function workflow($fromaddress, $fromname, $subject, $body, $phone, $phonecode, $mobile_number, $helptopic, $sla, $priority, $source, $collaborator, $dept, $assign, $team_assign, $ticket_status, $form_data, $auto_response)
     {
-        $contact_details = ['email' => $fromaddress, 'email_name' => $fromname, 'email_to' => $to, 'subject' => $subject, 'message' => $body];
+        $contact_details = ['email' => $fromaddress, 'email_name' => $fromname, 'subject' => $subject, 'message' => $body];
         $ticket_settings_details = ['help_topic' => $helptopic, 'sla' => $sla, 'priority' => $priority, 'source' => $source, 'dept' => $dept, 'assign' => $assign, 'team' => $team_assign, 'status' => $ticket_status, 'reject' => false];
         // get all the workflow common to the entire system which includes any type of ticket creation where the execution order of the workflow should be starting with ascending order
         $workflows = WorkflowName::where('target', '=', 'A-0')->where('status', '=', '1')->orderBy('order', 'asc')->get();
-
         foreach ($workflows as $workflow) {
             // checking if any workflow defined in the system
             if ($workflow) {
                 // get all the rules of workflow which has a foreign key of those workflow which are applied to creating any ticket from any source
-                $workflow_rules = WorkflowRules::where('workflow_id', '=', $workflow->id)->get();
-
-                foreach ($workflow_rules as $workflow_rule) {
+                $worklfow_rules = WorkflowRules::where('workflow_id', '=', $workflow->id)->get();
+                foreach ($worklfow_rules as $worklfow_rule) {
                     // checking for the workflow rules to which workflow rule type it is
-                    if ($workflow_rule->matching_scenario == 'email') {
-                        if ($rule_condition = $this->checkRuleCondition($contact_details['email'], $workflow_rule->matching_relation, $workflow_rule->matching_value) == true) {
+                    if ($worklfow_rule->matching_scenario == 'email') {
+                        if ($rule_condition = $this->checkRuleCondition($contact_details['email'], $worklfow_rule->matching_relation, $worklfow_rule->matching_value) == true) {
                             $ticket_settings_details = $this->applyActionCondition($workflow->id, $ticket_settings_details);
                         }
-                    } elseif ($workflow_rule->matching_scenario == 'email_name') {
-                        if ($rule_condition = $this->checkRuleCondition($contact_details['email_name'], $workflow_rule->matching_relation, $workflow_rule->matching_value) == true) {
+                    } elseif ($worklfow_rule->matching_scenario == 'email_name') {
+                        if ($rule_condition = $this->checkRuleCondition($contact_details['email_name'], $worklfow_rule->matching_relation, $worklfow_rule->matching_value) == true) {
                             $ticket_settings_details = $this->applyActionCondition($workflow->id, $ticket_settings_details);
                         }
-                    } elseif ($workflow_rule->matching_scenario == 'subject') {
+                    } elseif ($worklfow_rule->matching_scenario == 'subject') {
                         if ($rule_condition = $this->checkRuleCondition($contact_details['subject'], $worklfow_rule->matching_relation, $worklfow_rule->matching_value) == true) {
                             $ticket_settings_details = $this->applyActionCondition($workflow->id, $ticket_settings_details);
                         }
-                    } elseif ($workflow_rule->matching_scenario == 'message') {
-                        if ($rule_condition = $this->checkRuleCondition($contact_details['message'], $workflow_rule->matching_relation, $workflow_rule->matching_value) == true) {
+                    } elseif ($worklfow_rule->matching_scenario == 'message') {
+                        if ($rule_condition = $this->checkRuleCondition($contact_details['message'], $worklfow_rule->matching_relation, $worklfow_rule->matching_value) == true) {
                             $ticket_settings_details = $this->applyActionCondition($workflow->id, $ticket_settings_details);
                         }
                     }
@@ -80,24 +78,24 @@ class TicketWorkflowController extends Controller
             $workflows_webs = WorkflowName::where('target', '=', 'A-1')->where('status', '=', '1')->orderBy('order', 'asc')->get();
             foreach ($workflows_webs as $workflows_web) {
                 if ($workflows_web) {
-                    $workflow_rules = WorkflowRules::where('workflow_id', '=', $workflows_web->id)->get();
-                    foreach ($workflow_rules as $workflow_rule) {
-                        if ($workflow_rule) {
+                    $worklfow_rules = WorkflowRules::where('workflow_id', '=', $workflows_web->id)->get();
+                    foreach ($worklfow_rules as $worklfow_rule) {
+                        if ($worklfow_rule) {
                             // checking for the workflow rules to which workflow rule type it is
-                            if ($workflow_rule->matching_scenario == 'email') {
-                                if ($this->checkRuleCondition($contact_details['email'], $workflow_rule->matching_relation, $workflow_rule->matching_value) == true) {
+                            if ($worklfow_rule->matching_scenario == 'email') {
+                                if ($this->checkRuleCondition($contact_details['email'], $worklfow_rule->matching_relation, $worklfow_rule->matching_value) == true) {
                                     $ticket_settings_details = $this->applyActionCondition($workflows_web->id, $ticket_settings_details);
                                 }
-                            } elseif ($workflow_rule->matching_scenario == 'email_name') {
-                                if ($this->checkRuleCondition($contact_details['email_name'], $workflow_rule->matching_relation, $workflow_rule->matching_value) == true) {
+                            } elseif ($worklfow_rule->matching_scenario == 'email_name') {
+                                if ($this->checkRuleCondition($contact_details['email_name'], $worklfow_rule->matching_relation, $worklfow_rule->matching_value) == true) {
                                     $ticket_settings_details = $this->applyActionCondition($workflows_web->id, $ticket_settings_details);
                                 }
-                            } elseif ($workflow_rule->matching_scenario == 'subject') {
-                                if ($this->checkRuleCondition($contact_details['subject'], $workflow_rule->matching_relation, $workflow_rule->matching_value) == true) {
+                            } elseif ($worklfow_rule->matching_scenario == 'subject') {
+                                if ($this->checkRuleCondition($contact_details['subject'], $worklfow_rule->matching_relation, $worklfow_rule->matching_value) == true) {
                                     $ticket_settings_details = $this->applyActionCondition($workflows_web->id, $ticket_settings_details);
                                 }
-                            } elseif ($workflow_rule->matching_scenario == 'message') {
-                                if ($this->checkRuleCondition($contact_details['message'], $workflow_rule->matching_relation, $workflow_rule->matching_value) == true) {
+                            } elseif ($worklfow_rule->matching_scenario == 'message') {
+                                if ($this->checkRuleCondition($contact_details['message'], $worklfow_rule->matching_relation, $worklfow_rule->matching_value) == true) {
                                     $ticket_settings_details = $this->applyActionCondition($workflows_web->id, $ticket_settings_details);
                                 }
                             }
@@ -111,31 +109,24 @@ class TicketWorkflowController extends Controller
             $workflows_emails = WorkflowName::where('target', '=', 'A-2')->where('status', '=', '1')->orderBy('order', 'asc')->get();
             foreach ($workflows_emails as $workflows_email) {
                 if ($workflows_email) {
-                    $workflow_rules = WorkflowRules::where('workflow_id', '=', $workflows_email->id)->get();
-                    foreach ($workflow_rules as $workflow_rule) {
-                        if ($workflow_rule) {
+                    $worklfow_rules = WorkflowRules::where('workflow_id', '=', $workflows_email->id)->get();
+                    foreach ($worklfow_rules as $worklfow_rule) {
+                        if ($worklfow_rule) {
                             // checking for the workflow rules to which workflow rule type it is
-                            if ($workflow_rule->matching_scenario == 'email') {
-                                if ($rule_condition = $this->checkRuleCondition($contact_details['email'], $workflow_rule->matching_relation, $workflow_rule->matching_value) == true) {
+                            if ($worklfow_rule->matching_scenario == 'email') {
+                                if ($rule_condition = $this->checkRuleCondition($contact_details['email'], $worklfow_rule->matching_relation, $worklfow_rule->matching_value) == true) {
                                     $ticket_settings_details = $this->applyActionCondition($workflows_email->id, $ticket_settings_details);
                                 }
-                            } elseif ($workflow_rule->matching_scenario == 'email_name') {
-                                if ($rule_condition = $this->checkRuleCondition($contact_details['email_name'], $workflow_rule->matching_relation, $workflow_rule->matching_value) == true) {
+                            } elseif ($worklfow_rule->matching_scenario == 'email_name') {
+                                if ($rule_condition = $this->checkRuleCondition($contact_details['email_name'], $worklfow_rule->matching_relation, $worklfow_rule->matching_value) == true) {
                                     $ticket_settings_details = $this->applyActionCondition($workflows_email->id, $ticket_settings_details);
                                 }
-                            } elseif ($workflow_rule->matching_scenario == 'email_to') {
-                                foreach ($contact_details['email_to'] as $email_toaddress => $email_toname) {
-                                    if ($rule_condition = $this->checkRuleCondition($email_toaddress, $workflow_rule->matching_relation, $workflow_rule->matching_value) == true) {
-                                        $ticket_settings_details = $this->applyActionCondition($workflows_email->id, $ticket_settings_details);
-                                        break;
-                                    }
-                                }
-                            } elseif ($workflow_rule->matching_scenario == 'subject') {
-                                if ($rule_condition = $this->checkRuleCondition($contact_details['subject'], $workflow_rule->matching_relation, $workflow_rule->matching_value) == true) {
+                            } elseif ($worklfow_rule->matching_scenario == 'subject') {
+                                if ($rule_condition = $this->checkRuleCondition($contact_details['subject'], $worklfow_rule->matching_relation, $worklfow_rule->matching_value) == true) {
                                     $ticket_settings_details = $this->applyActionCondition($workflows_email->id, $ticket_settings_details);
                                 }
-                            } elseif ($workflow_rule->matching_scenario == 'message') {
-                                if ($rule_condition = $this->checkRuleCondition($contact_details['message'], $workflow_rule->matching_relation, $workflow_rule->matching_value) == true) {
+                            } elseif ($worklfow_rule->matching_scenario == 'message') {
+                                if ($rule_condition = $this->checkRuleCondition($contact_details['message'], $worklfow_rule->matching_relation, $worklfow_rule->matching_value) == true) {
                                     $ticket_settings_details = $this->applyActionCondition($workflows_email->id, $ticket_settings_details);
                                 }
                             }
@@ -149,28 +140,24 @@ class TicketWorkflowController extends Controller
             $workflows_apis = WorkflowName::where('target', '=', 'A-4')->where('status', '=', '1')->orderBy('order', 'asc')->get();
             foreach ($workflows_apis as $workflows_api) {
                 if ($workflows_api) {
-                    $workflow_rules = WorkflowRules::where('workflow_id', '=', $workflows_api->id)->get();
-                    foreach ($workflow_rules as $workflow_rule) {
-                        if ($workflow_rule) {
+                    $worklfow_rules = WorkflowRules::where('workflow_id', '=', $workflows_api->id)->get();
+                    foreach ($worklfow_rules as $worklfow_rule) {
+                        if ($worklfow_rule) {
                             // checking for the workflow rules to which workflow rule type it is
-                            if ($workflow_rule->matching_scenario == 'email') {
-                                if ($rule_condition = $this->checkRuleCondition($contact_details['email'], $workflow_rule->matching_relation, $workflow_rule->matching_value) == true) {
+                            if ($worklfow_rule->matching_scenario == 'email') {
+                                if ($rule_condition = $this->checkRuleCondition($contact_details['email'], $worklfow_rule->matching_relation, $worklfow_rule->matching_value) == true) {
                                     $ticket_settings_details = $this->applyActionCondition($workflows_api->id, $ticket_settings_details);
                                 }
-                            } elseif ($workflow_rule->matching_scenario == 'email_to') {
-                                if ($rule_condition = $this->checkRuleCondition($contact_details['email'], $workflow_rule->matching_relation, $workflow_rule->matching_value) == true) {
+                            } elseif ($worklfow_rule->matching_scenario == 'email_name') {
+                                if ($rule_condition = $this->checkRuleCondition($contact_details['email_name'], $worklfow_rule->matching_relation, $worklfow_rule->matching_value) == true) {
                                     $ticket_settings_details = $this->applyActionCondition($workflows_api->id, $ticket_settings_details);
                                 }
-                            } elseif ($workflow_rule->matching_scenario == 'email_name') {
-                                if ($rule_condition = $this->checkRuleCondition($contact_details['email_name'], $workflow_rule->matching_relation, $workflow_rule->matching_value) == true) {
+                            } elseif ($worklfow_rule->matching_scenario == 'subject') {
+                                if ($rule_condition = $this->checkRuleCondition($contact_details['subject'], $worklfow_rule->matching_relation, $worklfow_rule->matching_value) == true) {
                                     $ticket_settings_details = $this->applyActionCondition($workflows_api->id, $ticket_settings_details);
                                 }
-                            } elseif ($workflow_rule->matching_scenario == 'subject') {
-                                if ($rule_condition = $this->checkRuleCondition($contact_details['subject'], $workflow_rule->matching_relation, $workflow_rule->matching_value) == true) {
-                                    $ticket_settings_details = $this->applyActionCondition($workflows_api->id, $ticket_settings_details);
-                                }
-                            } elseif ($workflow_rule->matching_scenario == 'message') {
-                                if ($rule_condition = $this->checkRuleCondition($contact_details['message'], $workflow_rule->matching_relation, $workflow_rule->matching_value) == true) {
+                            } elseif ($worklfow_rule->matching_scenario == 'message') {
+                                if ($rule_condition = $this->checkRuleCondition($contact_details['message'], $worklfow_rule->matching_relation, $worklfow_rule->matching_value) == true) {
                                     $ticket_settings_details = $this->applyActionCondition($workflows_api->id, $ticket_settings_details);
                                 }
                             }
@@ -179,10 +166,12 @@ class TicketWorkflowController extends Controller
                 }
             }
         }
+
+        //dd($form_data);
         if ($ticket_settings_details['reject'] == true) {
             return ['0' => false, '1' => false];
         } else {
-            $create_ticket = $this->TicketController->create_user($contact_details['email'], $contact_details['email_name'], $contact_details['subject'], $contact_details['message'], $phone, $phonecode, $mobile_number, $ticket_settings_details['help_topic'], $ticket_settings_details['sla'], $ticket_settings_details['priority'], $source, $collaborator, $ticket_settings_details['dept'], $ticket_settings_details['assign'], $form_data, $auto_response, $ticket_settings_details['status'], $mail);
+            $create_ticket = $this->TicketController->create_user($contact_details['email'], $contact_details['email_name'], $contact_details['subject'], $contact_details['message'], $phone, $phonecode, $mobile_number, $ticket_settings_details['help_topic'], $ticket_settings_details['sla'], $ticket_settings_details['priority'], $source, $collaborator, $ticket_settings_details['dept'], $ticket_settings_details['assign'], $form_data, $auto_response, $ticket_settings_details['status']);
 
             return $create_ticket;
         }
@@ -217,7 +206,6 @@ class TicketWorkflowController extends Controller
 //        } elseif($condition == 'not_match') {
 //
 //        }
-
         return $return;
     }
 

app/Http/Controllers/Agent/helpdesk/UserController.php

@@ -7,23 +7,39 @@ use App\Http\Controllers\Common\PhpMailController;
 use App\Http\Controllers\Controller;
 // requests
 /*  Include Sys_user Model  */
-use App\Http\Requests\helpdesk\ProfilePassword;
+use App\Http\Requests\helpdesk\ChangepasswordRequest;
 /* For validation include Sys_userRequest in create  */
-use App\Http\Requests\helpdesk\ProfileRequest;
+use App\Http\Requests\helpdesk\OtpVerifyRequest;
 /* For validation include Sys_userUpdate in update  */
-use App\Http\Requests\helpdesk\Sys_userRequest;
+use App\Http\Requests\helpdesk\ProfilePassword;
 /*  include guest_note model */
+use App\Http\Requests\helpdesk\ProfileRequest;
+use App\Http\Requests\helpdesk\Sys_userRequest;
+// change password request
 use App\Http\Requests\helpdesk\Sys_userUpdate;
 // models
+use App\Model\helpdesk\Agent\Assign_team_agent;
 use App\Model\helpdesk\Agent_panel\Organization;
 use App\Model\helpdesk\Agent_panel\User_org;
+use App\Model\helpdesk\Notification\Notification;
+use App\Model\helpdesk\Notification\UserNotification;
+use App\Model\helpdesk\Settings\CommonSettings;
+use App\Model\helpdesk\Settings\Email;
+use App\Model\helpdesk\Ticket\Ticket_attachments;
+use App\Model\helpdesk\Ticket\Ticket_Collaborator;
+use App\Model\helpdesk\Ticket\Ticket_Thread;
+use App\Model\helpdesk\Ticket\Tickets;
 use App\Model\helpdesk\Utility\CountryCode;
+use App\Model\helpdesk\Utility\Otp;
 use App\User;
 // classes
 use Auth;
+use DateTime;
+use DB;
 use Exception;
 use GeoIP;
 use Hash;
+use Illuminate\Http\Request;
 use Input;
 use Lang;
 use Redirect;
@@ -79,19 +95,23 @@ class UserController extends Controller
     public function user_list()
     {
         // displaying list of users with chumper datatables
-        return \Datatable::collection(User::where('role', '=', 'user')->get())
+        return \Datatable::collection(User::where('role', '!=', 'admin')->get())
                         /* searchable column username and email */
                         ->searchColumns('user_name', 'email', 'phone')
                         /* order column username and email */
                         ->orderColumns('user_name', 'email')
                         /* column username */
                         ->addColumn('user_name', function ($model) {
-                            $string = strip_tags($model->user_name);
-                            if (strlen($string) > 10) {
-                                // truncate string
-                                $stringCut = substr($string, 0, 10);
+                            if ($model->first_name) {
+                                $string = strip_tags($model->first_name.' '.$model->last_name);
                             } else {
-                                $stringCut = $model->user_name;
+                                $string = strip_tags($model->user_name);
+                            }
+                            if (strlen($string) > 20) {
+                                // truncate string
+                                $stringCut = substr($string, 0, 20);
+                            } else {
+                                $stringCut = $string;
                             }
 
                             return $stringCut;
@@ -133,7 +153,7 @@ class UserController extends Controller
                             if ($status == 1) {
                                 $stat = '<button class="btn btn-danger btn-xs">Banned</button>';
                             } else {
-                                $stat = '<button class="btn btn-success btn-xs">Active</button>';
+                                $stat = '<button class="btn btn-success btn-xs">Not Banned</button>';
                             }
 
                             return $stat;
@@ -144,6 +164,12 @@ class UserController extends Controller
 
                             return TicketController::usertimezone($t);
                         })
+                        /* column Role */
+                        ->addColumn('role', function ($model) {
+                            $role = $model->role;
+
+                            return $role;
+                        })
                         /* column actions */
                         ->addColumn('Actions', function ($model) {
                             return '<a href="'.route('user.edit', $model->id).'" class="btn btn-warning btn-xs">'.\Lang::get('lang.edit').'</a>&nbsp; <a href="'.route('user.show', $model->id).'" class="btn btn-primary btn-xs">'.\Lang::get('lang.view').'</a>';
@@ -159,10 +185,13 @@ class UserController extends Controller
     public function create(CountryCode $code)
     {
         try {
+            $settings = CommonSettings::select('status')->where('option_name', '=', 'send_otp')->first();
+            $email_mandatory = CommonSettings::select('status')->where('option_name', '=', 'email_mandatory')->first();
             $location = GeoIP::getLocation();
             $phonecode = $code->where('iso', '=', $location['isoCode'])->first();
+            $org = Organization::lists('name', 'id')->toArray();
 
-            return view('themes.default1.agent.helpdesk.user.create')->with('phonecode', $phonecode->phonecode);
+            return view('themes.default1.agent.helpdesk.user.create', compact('org', 'settings', 'email_mandatory'))->with('phonecode', $phonecode->phonecode);
         } catch (Exception $e) {
             return redirect()->back()->with('fails', $e->errorInfo[2]);
         }
@@ -180,11 +209,20 @@ class UserController extends Controller
     {
         /* insert the input request to sys_user table */
         /* Check whether function success or not */
+
+        if ($request->input('email') != '') {
             $user->email = $request->input('email');
+        } else {
+            $user->email = null;
+        }
         $user->first_name = $request->input('first_name');
         $user->last_name = $request->input('last_name');
         $user->user_name = $request->input('user_name');
+        if ($request->input('mobile') != '') {
             $user->mobile = $request->input('mobile');
+        } else {
+            $user->mobile = null;
+        }
         $user->ext = $request->input('ext');
         $user->phone_number = $request->input('phone_number');
         $user->country_code = $request->input('country_code');
@@ -204,6 +242,8 @@ class UserController extends Controller
             }
             // save user credentails
             if ($user->save() == true) {
+                $orgid = $request->input('org_id');
+                $this->storeUserOrgRelation($user->id, $orgid);
                 // fetch user credentails to send mail
                 $name = $user->first_name;
                 $email = $user->email;
@@ -217,6 +257,12 @@ class UserController extends Controller
                     }
                 }
                 // returns for the success case
+                // returns for the success case
+                $email_mandatory = CommonSettings::select('status')->where('option_name', '=', 'email_mandatory')->first();
+                if (($request->input('active') == '0' || $request->input('active') == 0) || ($email_mandatory->status == '0') || $email_mandatory->status == 0) {
+                    \Event::fire(new \App\Events\LoginEvent($request));
+                }
+
                 return redirect('user')->with('success', Lang::get('lang.User-Created-Successfully'));
             }
 //            $user->save();
@@ -228,6 +274,266 @@ class UserController extends Controller
         }
     }
 
+    /**
+     * Random Password Genetor for users.
+     *
+     * @param type int  $id
+     * @param type User $user
+     *
+     * @return type view
+     */
+    public function randomPassword()
+    {
+        try {
+            $alphabet = 'abcdefghijklmnopqrstuvwxyzABCDEFGHIJKLMNOPQRSTUVWXYZ1234567890~!@#$%^&*(){}[]';
+            $pass = []; //remember to declare $pass as an array
+            $alphaLength = strlen($alphabet) - 1; //put the length -1 in cache
+            for ($i = 0; $i < 10; $i++) {
+                $n = rand(0, $alphaLength);
+                $pass[] = $alphabet[$n];
+            }
+
+            return implode($pass);
+        } catch (Exception $e) {
+            /* redirect to Index page with Fails Message */
+            return redirect('user')->with('fails', $e->getMessage());
+        }
+    }
+
+    /**
+     * Random Password Genetor for users.
+     *
+     * @param type int  $id
+     * @param type User $user
+     *
+     * @return type view
+     */
+    public function randomPostPassword($id, ChangepasswordRequest $request)
+    {
+        try {
+            $changepassword = $request->change_password;
+            $user = User::whereId($id)->first();
+            $password = $request->change_password;
+            $user->password = Hash::make($password);
+            $user->save();
+            $name = $user->first_name;
+            $email = $user->email;
+
+            $this->PhpMailController->sendmail($from = $this->PhpMailController
+                    ->mailfrom('1', '0'), $to = ['name' => $name, 'email' => $email], $message = ['subject' => null, 'scenario' => 'reset_new_password'], $template_variables = ['user' => $name, 'user_password' => $password]);
+
+            return redirect('user')->with('success', Lang::get('lang.password_change_successfully'));
+        } catch (Exception $e) {
+            return redirect('user')->with('fails', $e->getMessage());
+        }
+    }
+
+    /**
+     * @param type    $id
+     * @param Request $request
+     *
+     * @return type
+     */
+    public function changeRoleAdmin($id, Request $request)
+    {
+        try {
+            $user = User::whereId($id)->first();
+            $user->role = 'admin';
+            $user->assign_group = $request->group;
+            $user->primary_dpt = $request->primary_department;
+            $user->save();
+
+            return redirect('user')->with('success', Lang::get('lang.role_change_successfully'));
+        } catch (Exception $e) {
+            /* redirect to Index page with Fails Message */
+            return redirect('user')->with('fails', $e->getMessage());
+        }
+    }
+
+    /**
+     * @param type    $id
+     * @param Request $request
+     *
+     * @return type
+     */
+    public function changeRoleAgent($id, Request $request)
+    {
+        try {
+            $user = User::whereId($id)->first();
+            $user->role = 'agent';
+            $user->assign_group = $request->group;
+            $user->primary_dpt = $request->primary_department;
+            $user->save();
+
+            return redirect('user')->with('success', Lang::get('lang.role_change_successfully'));
+        } catch (Exception $e) {
+            /* redirect to Index page with Fails Message */
+            return redirect('user')->with('fails', $e->getMessage());
+        }
+    }
+
+    /**
+     * @param type $id
+     *
+     * @return type
+     */
+    public function changeRoleUser($id)
+    {
+        try {
+            $ticket = Tickets::where('assigned_to', '=', $id)->where('status', '=', '1')->get();
+            if ($ticket) {
+                $ticket = Tickets::where('assigned_to', '=', $id)->update(['assigned_to' => null]);
+            }
+            $user = User::whereId($id)->first();
+            $user->role = 'user';
+            $user->assign_group = null;
+            $user->primary_dpt = null;
+            $user->remember_token = null;
+            $user->save();
+
+            return redirect('user')->with('success', Lang::get('lang.role_change_successfully'));
+        } catch (Exception $e) {
+            /* redirect to Index page with Fails Message */
+            return redirect('user')->with('fails', $e->getMessage());
+        }
+        // return 'Agent Role Successfully Change to User';
+    }
+
+    /**
+     * @param type $id
+     *
+     * @return type
+     */
+    public function deleteAgent($id)
+    {
+        // try {
+            $delete_all = Input::get('delete_all');
+        $users = User::where('id', '=', $id)->first();
+        if ($users->role == 'user') {
+            if ($delete_all == null || $delete_all == 1) {
+                $tickets = Tickets::where('user_id', '=' ,$id)->get();
+                if(count($tickets) > 0) {
+                    foreach ($tickets as $ticket) {
+                        $notification = Notification::select('id')->where('model_id', '=', $ticket->id)->get();
+                        foreach ($notification as $id) {
+                            $user_notification = UserNotification::where(
+                                            'notification_id', '=', $id->id);
+                            $user_notification->delete();
+                        }
+                        $notification = Notification::select('id')->where('model_id', '=', $ticket->id);
+                        $notification->delete();
+                        $thread = Ticket_Thread::where('ticket_id', '=', $ticket->id)->get();
+                        foreach ($thread as $th_id) {
+                            // echo $th_id->id." ";
+                            $attachment = Ticket_attachments::where('thread_id', '=', $th_id->id)->get();
+                            if (count($attachment)) {
+                                foreach ($attachment as $a_id) {
+                                    Ticket_attachments::where('id','=', $a_id->id)
+                                    ->delete();
+                                }
+                                // echo "<br>";
+                            }
+                            $thread = Ticket_Thread::find($th_id->id);
+//                            dd($thread);
+                            $thread->delete();
+                        }
+                        $collaborators = Ticket_Collaborator::where('ticket_id', '=', $ticket->id)->get();
+                        if (count($collaborators)) {
+                            foreach ($collaborators as $collab_id) {
+                                echo $collab_id->id;
+                                $collab = Ticket_Collaborator::where('id', '=', $collab_id->id)
+                                ->delete();
+                            }
+                        }
+                        $tickets = Tickets::find($ticket->id);
+                        $tickets->delete();
+                    }
+                }
+                $organization = User_org::where('user_id', '=', $users->id)->delete();
+                $user = User::where('id', '=', $users->id)
+                ->delete();
+
+                return redirect('user')->with('success', Lang::get('lang.user_delete_successfully'));
+                
+            }
+        }
+
+
+        if ($users->role == 'agent') {
+            if ($delete_all == null) {
+                $UserEmail = Input::get('assign_to');
+                $assign_to = explode('_', $UserEmail);
+                $ticket = Tickets::where('assigned_to', '=', $id)->where('status', '=', '1')->get();
+                if ($assign_to[0] == 'user') {
+                    if ($users->id == $assign_to[1]) {
+                        return redirect('user')->with('warning', Lang::get('lang.select_another_user'));
+                    }
+                    $user_detail = User::where('id', '=', $assign_to[1])->first();
+                    $assignee = $user_detail->first_name.' '.$user_detail->last_name;
+                    $ticket_logic1 = Tickets::where('assigned_to', '=', $id)
+                                ->update(['assigned_to' => $assign_to[1]]);
+                    if ($ticket_logic2 = Tickets::where('user_id', '=', $id)->get()) {
+                        $ticket_logic2 = Tickets::where('user_id', '=', $id)->update(['user_id' => $assign_to[1]]);
+                    }
+                    if ($ticket_logic3 = Ticket_Thread::where('user_id', '=', $id)->get()) {
+                        $ticket_logic3 = Ticket_Thread::where('user_id', '=', $id)->update(['user_id' => $assign_to[1]]);
+                    }
+                    if ($ticket_logic4 = User_org::where('user_id', '=', $id)->get()) {
+                        $ticket_logic4 = User_org::where('user_id', '=', $id)->update(['user_id' => $assign_to[1]]);
+                    }
+
+                        // $thread2 = Ticket_Thread::where('ticket_id', '=', $ticket->id)->first();
+                        // $thread2->body = 'This Ticket have been Reassigned to' .' '.  $assignee;
+                        // $thread2->save();
+                        // UserNotification::where('notification_id', '=', $ticket->id)->delete();
+                        // $users = User::where('id', '=', $id)->get();
+                        // $organization = User_org::where('user_id', '=', $id)->delete();
+                        Assign_team_agent::where('agent_id', '=', $id)->update(['agent_id' => $assign_to[1]]);
+                    $user = User::find($id);
+                    $user->delete();
+
+                    return redirect('user')->with('success', Lang::get('lang.agent_delete_successfully_and_ticket_assign_to_another_user'));
+                }
+                if (User_org::where('user_id', '=', $id)) {
+                    DB::table('user_assign_organization')->where('user_id', '=', $id)->delete();
+                }
+                $user = User::find($id);
+                $user->delete();
+
+                return redirect('user')->with('success', Lang::get('lang.agent_delete_successfully'));
+            } elseif ($delete_all == 1) {
+                if ($ticket = Tickets::where('user_id', '=', $id)->first()) {
+                    $ticket_assign = $ticket->assigned_to;
+                    Ticket_Thread::where('ticket_id', '=', $ticket->id)->delete();
+                    if ($ticket->user_id = $id) {
+                        Tickets::where('user_id', '=', $id)->delete();
+                    }
+                    if ($ticket_assign) {
+                        UserNotification::where('notification_id', '=', $ticket_assign)->delete();
+                    }
+                    UserNotification::where('notification_id', '=', $ticket->id)->delete();
+                    $users = User::where('id', '=', $id)->get();
+                    $user = User::find($id);
+                    $user->delete();
+
+                    return redirect('user')->with('success', Lang::get('lang.agent_delete_successfully'));
+                } else {
+                    Assign_team_agent::where('agent_id', '=', $id)->delete();
+                    User_org::where('user_id', '=', $id)->delete();
+                    $user = User::find($id);
+                    $user->delete();
+
+                    return redirect('user')->with('success', Lang::get('lang.agent_delete_successfully'));
+                }
+            } else {
+            }
+        }
+        // } catch (Exception $e) {
+            /* redirect to Index page with Fails Message */
+            // return redirect('user')->with('fails', $e->getMessage());
+        // }
+    }
+
     /**
      * Display the specified users.
      *
@@ -239,11 +545,12 @@ class UserController extends Controller
     public function show($id)
     {
         try {
-            $user = new User();
-            /* select the field where id = $id(request Id) */
-            $users = $user->whereId($id)->first();
-
+            $users = User::where('id', '=', $id)->first();
+            if (count($users) > 0) {
                 return view('themes.default1.agent.helpdesk.user.show', compact('users'));
+            } else {
+                return redirect()->back()->with('fails', Lang::get('lang.user-not-found'));
+            }
         } catch (Exception $e) {
             return redirect()->back()->with('fails', $e->getMessage());
         }
@@ -260,13 +567,17 @@ class UserController extends Controller
     public function edit($id, CountryCode $code)
     {
         try {
+            $settings = CommonSettings::select('status')->where('option_name', '=', 'send_otp')->first();
+            $email_mandatory = CommonSettings::select('status')->where('option_name', '=', 'email_mandatory')->first();
+
             $user = new User();
             /* select the field where id = $id(request Id) */
             $users = $user->whereId($id)->first();
             $location = GeoIP::getLocation();
             $phonecode = $code->where('iso', '=', $location['isoCode'])->first();
+            $org = Organization::lists('name', 'id')->toArray();
 
-            return view('themes.default1.agent.helpdesk.user.edit', compact('users'))->with('phonecode', $phonecode->phonecode);
+            return view('themes.default1.agent.helpdesk.user.edit', compact('users', 'org', '$settings', '$email_mandatory'))->with('phonecode', $phonecode->phonecode);
         } catch (Exception $e) {
             return redirect()->back()->with('fails', $e->getMessage());
         }
@@ -302,6 +613,8 @@ class UserController extends Controller
             }
             // dd($request->input());
             $users->fill($request->input())->save();
+            $orgid = $request->input('org_id');
+            $this->storeUserOrgRelation($users->id, $orgid);
             /* redirect to Index page with Success Message */
             return redirect('user')->with('success', Lang::get('lang.User-profile-Updated-Successfully'));
         } catch (Exception $e) {
@@ -335,8 +648,12 @@ class UserController extends Controller
         $user = Auth::user();
         $location = GeoIP::getLocation();
         $phonecode = $code->where('iso', '=', $location['isoCode'])->first();
+        $settings = CommonSettings::select('status')->where('option_name', '=', 'send_otp')->first();
+        $status = $settings->status;
         try {
-            return view('themes.default1.agent.helpdesk.user.profile-edit', compact('user'))->with('phonecode', $phonecode->phonecode);
+            return view('themes.default1.agent.helpdesk.user.profile-edit', compact('user'))
+                            ->with(['phonecode' => $phonecode->phonecode,
+                                'verify'        => $status, ]);
         } catch (Exception $e) {
             return redirect()->back()->with('fails', $e->getMessage());
         }
@@ -391,7 +708,13 @@ class UserController extends Controller
                     }
                     $user->country_code = $request->country_code;
                 }
-                $user->fill($request->except('profile_pic', 'gender'))->save();
+                $user->fill($request->except('profile_pic', 'gender', 'mobile'))->save();
+                if ($request->get('mobile')) {
+                    $user->mobile = $request->get('mobile');
+                } else {
+                    $user->mobile = null;
+                }
+                $user->save();
 
                 return Redirect::route('profile')->with('success', Lang::get('lang.Profile-Updated-sucessfully'));
             } catch (Exception $e) {
@@ -533,4 +856,126 @@ class UserController extends Controller
         // return random string
         return $randomString;
     }
+
+    public function storeUserOrgRelation($userid, $orgid)
+    {
+        $org_relations = new User_org();
+        $org_relation = $org_relations->where('user_id', $userid)->first();
+        if ($org_relation) {
+            $org_relation->delete();
+        }
+        $org_relations->create([
+            'user_id' => $userid,
+            'org_id'  => $orgid,
+        ]);
+    }
+
+    public function getExportUser()
+    {
+        try {
+            return view('themes.default1.agent.helpdesk.user.export');
+        } catch (Exception $ex) {
+            return redirect()->back()->with('fails', $ex->getMessage());
+        }
+    }
+
+    public function exportUser(Request $request)
+    {
+        try {
+            $date = $request->input('date');
+            $date = str_replace(' ', '', $date);
+            $date_array = explode(':', $date);
+            $first = $date_array[0].' 00:00:00';
+            $second = $date_array[1].' 23:59:59';
+            $first_date = $this->convertDate($first);
+            $second_date = $this->convertDate($second);
+            $users = $this->getUsers($first_date, $second_date);
+            $excel_controller = new \App\Http\Controllers\Common\ExcelController();
+            $filename = 'users'.$date;
+            $excel_controller->export($filename, $users);
+        } catch (Exception $ex) {
+            return redirect()->back()->with('fails', $ex->getMessage());
+        }
+    }
+
+    public function convertDate($date)
+    {
+        $converted_date = date('Y-m-d H:i:s', strtotime($date));
+
+        return $converted_date;
+    }
+
+    public function getUsers($first, $last)
+    {
+        $user = new User();
+        $users = $user->leftJoin('user_assign_organization', 'users.id', '=', 'user_assign_organization.user_id')
+                ->leftJoin('organization', 'user_assign_organization.org_id', '=', 'organization.id')
+                ->whereBetween('users.created_at', [$first, $last])
+                ->where('role', 'user')
+                ->where('active', 1)
+                ->select('users.user_name as Username', 'users.email as Email', 'users.first_name as Fisrtname', 'users.last_name as Lastname', 'organization.name as Organization')
+                ->get()
+                ->toArray();
+
+        return $users;
+    }
+
+    public function resendOTP(OtpVerifyRequest $request)
+    {
+        if (\Schema::hasTable('sms')) {
+            $sms = DB::table('sms')->get();
+            if (count($sms) > 0) {
+                \Event::fire(new \App\Events\LoginEvent($request));
+
+                return 1;
+            }
+        } else {
+            return 'Plugin has not been setup successfully.';
+        }
+    }
+
+    public function verifyOTP()
+    {
+        // dd(Input::all());
+        // $user = User::select('id', 'mobile', 'user_name')->where('email', '=', $request->input('email'))->first();
+        $otp = Otp::select('otp', 'updated_at')->where('user_id', '=', Input::get('u_id'))
+                ->first();
+        if ($otp != null) {
+            $otp_length = strlen(Input::get('otp'));
+            if (($otp_length == 6 && !preg_match('/[a-z]/i', Input::get('otp')))) {
+                $otp2 = Hash::make(Input::get('otp'));
+                $date1 = date_format($otp->updated_at, 'Y-m-d h:i:sa');
+                $date2 = date('Y-m-d h:i:sa');
+                $time1 = new DateTime($date2);
+                $time2 = new DateTime($date1);
+                $interval = $time1->diff($time2);
+                if ($interval->i > 10 || $interval->h > 0) {
+                    $message = Lang::get('lang.otp-expired');
+
+                    return $message;
+                } else {
+                    if (Hash::check(Input::get('otp'), $otp->otp)) {
+                        Otp::where('user_id', '=', Input::get('u_id'))
+                                ->update(['otp' => '']);
+                        // User::where('id', '=', $user->id)
+                        //     ->update(['active' => 1]);
+                        // $this->openTicketAfterVerification($user->id);
+                        return 1;
+                    } else {
+                        $message = Lang::get('lang.otp-not-matched');
+
+                        return $message;
+                    }
+                }
+            } else {
+                $message = Lang::get('lang.otp-invalid');
+
+                return $message;
+            }
+        } else {
+            $message = Lang::get('lang.otp-not-matched');
+
+            return $message;
+        }
+    }
 }

app/Http/Controllers/Agent/kb/SettingsController.php

@@ -138,19 +138,20 @@ class SettingsController extends Controller
     public function getData()
     {
         return \Datatable::collection(Comment::All())
-                        ->searchColumns('name', 'email', 'comment', 'created')
-                        ->orderColumns('name')
-                        ->addColumn('name', function ($model) {
-                            return $model->name;
-                        })
-                        ->addColumn('email', function ($model) {
-                            return $model->email;
-                        })
-                        ->addColumn('website', function ($model) {
-                            return $model->website;
+                        ->searchColumns('details', 'comment', 'created')
+                        ->orderColumns('details')
+                        ->addColumn('details', function ($model) {
+                            $name = "<p>$model->name</p><br>";
+                            $email = "<p>$model->email</p><br>";
+                            $website = "<p>$model->website</p><br>";
+
+                            return $name.$email.$website;
                         })
+
                         ->addColumn('comment', function ($model) {
-                            return $model->comment;
+                            $created = TicketController::usertimezone(date($model->created_at));
+
+                            return $model->comment."<p>$created</p>";
                         })
                         ->addColumn('status', function ($model) {
                             $status = $model->status;
@@ -160,11 +161,9 @@ class SettingsController extends Controller
                                 return '<p style="color:red"">'.\Lang::get('lang.not_published');
                             }
                         })
-                        ->addColumn('Created', function ($model) {
-                            return TicketController::usertimezone(date($model->created_at));
-                        })
+
                         ->addColumn('Actions', function ($model) {
-                            return '<a href=comment/delete/'.$model->id.' class="btn btn-danger btn-xs">'.\Lang::get('lang.delete').'</a>&nbsp;<a href=published/'.$model->id.' class="btn btn-warning btn-xs">'.\Lang::get('lang.publish').'</a>';
+                            return '<div class="row"><div class="col-md-12"><a href=comment/delete/'.$model->id.' class="btn btn-danger btn-xs">'.\Lang::get('lang.delete').'</a></div><div class="col-md-12"><a href=published/'.$model->id.' class="btn btn-warning btn-xs">'.\Lang::get('lang.publish').'</a></div></div>';
                         })
                         ->make();
     }

app/Http/Controllers/Api/v1/ApiController.php

@@ -2,9 +2,10 @@
 
 namespace App\Http\Controllers\Api\v1;
 
+use App\Http\Controllers\Agent\helpdesk\TicketController as CoreTicketController;
 use App\Http\Controllers\Controller;
-use App\Http\Requests\helpdesk\TicketRequest;
 //use Illuminate\Support\Facades\Request as Value;
+use App\Http\Requests\helpdesk\TicketRequest;
 use App\Model\helpdesk\Agent\Department;
 use App\Model\helpdesk\Agent\Teams;
 use App\Model\helpdesk\Manage\Help_topic;
@@ -119,24 +120,9 @@ class ApiController extends Controller
      *
      * @return json
      */
-    public function createTicket()
+    public function createTicket(\App\Http\Requests\helpdesk\CreateTicketRequest $request, \App\Model\helpdesk\Utility\CountryCode $code)
     {
         try {
-            $v = \Validator::make($this->request->all(), [
-                        'user_id'   => 'required|exists:users,id',
-                        'subject'   => 'required',
-                        'body'      => 'required',
-                        'helptopic' => 'required|exists:help_topic,id',
-                        'sla'       => 'required|exists:sla_plan,id',
-                        'priority'  => 'required|exists:ticket_priority,priority_id',
-                        'dept'      => 'required|exists:department,id',
-            ]);
-            if ($v->fails()) {
-                $error = $v->errors();
-
-                return response()->json(compact('error'));
-            }
-
             $user_id = $this->request->input('user_id');
 
             $subject = $this->request->input('subject');
@@ -159,15 +145,19 @@ class ApiController extends Controller
             /*
              * return s ticket number
              */
-            $response = $this->ticket->createTicket($user_id, $subject, $body, $helptopic, $sla, $priority, $source, $headers, $dept, $assignto, $form_data, $attach);
+            $PhpMailController = new \App\Http\Controllers\Common\PhpMailController();
+            $NotificationController = new \App\Http\Controllers\Common\NotificationController();
+            $core = new CoreTicketController($PhpMailController, $NotificationController);
+            $response = $core->post_newticket($request, $code, true);
+            //$response = $this->ticket->createTicket($user_id, $subject, $body, $helptopic, $sla, $priority, $source, $headers, $dept, $assignto, $form_data, $attach);
             //return $response;
             /*
              * return ticket details
              */
             //dd($response);
-            $result = $this->thread->where('id', $response)->first();
+            //$result = $this->thread->where('id', $response)->first();
             //$result = $this->attach($result->id,$file);
-            return response()->json(compact('result'));
+            return response()->json(compact('response'));
         } catch (\Exception $e) {
             $error = $e->getMessage();
             $line = $e->getLine();
@@ -347,6 +337,7 @@ class ApiController extends Controller
             //dd('sdhjbc');
 //            $result = $this->model->where('assigned_to', '=', null)->where('status', '1')->orderBy('id', 'DESC')->get();
 //            return response()->json(compact('result'));
+            $user = \JWTAuth::parseToken()->authenticate();
             $unassigned = $this->user->join('tickets', function ($join) {
                 $join->on('users.id', '=', 'tickets.user_id')
                         ->whereNull('assigned_to')->where('status', '=', 1);
@@ -361,6 +352,11 @@ class ApiController extends Controller
                         ->whereNotNull('title');
                     })
                     ->select(\DB::raw('max(ticket_thread.updated_at) as updated_at'), 'user_name', 'first_name', 'last_name', 'email', 'profile_pic', 'ticket_number', 'tickets.id', 'title', 'tickets.created_at', 'department.name as department_name', 'ticket_priority.priority as priotity_name', 'sla_plan.name as sla_plan_name', 'help_topic.topic as help_topic_name', 'ticket_status.name as ticket_status_name')
+                    ->where(function ($query) use ($user) {
+                        if ($user->role != 'admin') {
+                            $query->where('tickets.dept_id', '=', $user->primary_dpt);
+                        }
+                    })
                     ->orderBy('updated_at', 'desc')
                     ->groupby('tickets.id')
                     ->distinct()
@@ -391,7 +387,7 @@ class ApiController extends Controller
         try {
             //            $result = $this->model->where('status', '>', 1)->where('status', '<', 4)->orderBy('id', 'DESC')->get();
 //            return response()->json(compact('result'));
-
+            $user = \JWTAuth::parseToken()->authenticate();
             $result = $this->user->join('tickets', function ($join) {
                 $join->on('users.id', '=', 'tickets.user_id')
                         ->where('status', '=', 3)->orWhere('status', '=', 2);
@@ -406,6 +402,11 @@ class ApiController extends Controller
                         ->whereNotNull('title');
                     })
                     ->select(\DB::raw('max(ticket_thread.updated_at) as updated_at'), 'user_name', 'first_name', 'last_name', 'email', 'profile_pic', 'ticket_number', 'tickets.id', 'title', 'tickets.created_at', 'department.name as department_name', 'ticket_priority.priority as priotity_name', 'sla_plan.name as sla_plan_name', 'help_topic.topic as help_topic_name', 'ticket_status.name as ticket_status_name')
+                    ->where(function ($query) use ($user) {
+                        if ($user->role != 'admin') {
+                            $query->where('tickets.dept_id', '=', $user->primary_dpt);
+                        }
+                    })
                     ->orderBy('updated_at', 'desc')
                     ->groupby('tickets.id')
                     ->distinct()
@@ -946,6 +947,7 @@ class ApiController extends Controller
     public function inbox()
     {
         try {
+            $user = \JWTAuth::parseToken()->authenticate();
             $inbox = $this->user->join('tickets', function ($join) {
                 $join->on('users.id', '=', 'tickets.user_id')
                         ->where('status', '=', 1);
@@ -959,7 +961,12 @@ class ApiController extends Controller
                         $join->on('tickets.id', '=', 'ticket_thread.ticket_id')
                         ->whereNotNull('ticket_thread.title');
                     })
-                    ->select(\DB::raw('max(ticket_thread.updated_at) as updated_at'), 'user_name', 'first_name', 'last_name', 'email', 'profile_pic', 'ticket_number', 'tickets.id', 'ticket_thread.title', 'tickets.created_at', 'department.name as department_name', 'ticket_priority.priority as priotity_name', 'sla_plan.name as sla_plan_name', 'help_topic.topic as help_topic_name', 'ticket_status.name as ticket_status_name')
+                    ->select(\DB::raw('max(ticket_thread.updated_at) as updated_at'), 'user_name', 'first_name', 'last_name', 'email', 'profile_pic', 'ticket_number', 'tickets.id', 'ticket_thread.title', 'tickets.created_at', 'department.name as department_name', 'ticket_priority.priority as priotity_name', 'sla_plan.name as sla_plan_name', 'help_topic.topic as help_topic_name', 'ticket_status.name as ticket_status_name', 'department.id as department_id', 'users.primary_dpt as user_dpt')
+                    ->where(function ($query) use ($user) {
+                        if ($user->role != 'admin') {
+                            $query->where('tickets.dept_id', '=', $user->primary_dpt);
+                        }
+                    })
                     ->orderBy('updated_at', 'desc')
                     ->groupby('tickets.id')
                     ->distinct()
@@ -1021,6 +1028,7 @@ class ApiController extends Controller
     public function getTrash()
     {
         try {
+            $user = \JWTAuth::parseToken()->authenticate();
             $trash = $this->user->join('tickets', function ($join) {
                 $join->on('users.id', '=', 'tickets.user_id')
                         ->where('status', '=', 5);
@@ -1035,6 +1043,11 @@ class ApiController extends Controller
                         ->whereNotNull('title');
                     })
                     ->select(\DB::raw('max(ticket_thread.updated_at) as updated_at'), 'user_name', 'first_name', 'last_name', 'email', 'profile_pic', 'ticket_number', 'tickets.id', 'title', 'tickets.created_at', 'department.name as department_name', 'ticket_priority.priority as priotity_name', 'sla_plan.name as sla_plan_name', 'help_topic.topic as help_topic_name', 'ticket_status.name as ticket_status_name')
+                    ->where(function ($query) use ($user) {
+                        if ($user->role != 'admin') {
+                            $query->where('tickets.dept_id', '=', $user->primary_dpt);
+                        }
+                    })
                     ->orderBy('updated_at', 'desc')
                     ->groupby('tickets.id')
                     ->distinct()
@@ -1072,6 +1085,7 @@ class ApiController extends Controller
 
                 return response()->json(compact('error'));
             }
+            //$user = \JWTAuth::parseToken()->authenticate();
             $result = $this->user->join('tickets', function ($join) use ($id) {
                 $join->on('users.id', '=', 'tickets.assigned_to')
                         ->where('status', '=', 1);
@@ -1088,6 +1102,11 @@ class ApiController extends Controller
                     })
                     ->where('users.id', $id)
                     ->select(\DB::raw('max(ticket_thread.updated_at) as updated_at'), 'user_name', 'first_name', 'last_name', 'email', 'profile_pic', 'ticket_number', 'tickets.id', 'title', 'tickets.created_at', 'department.name as department_name', 'ticket_priority.priority as priotity_name', 'sla_plan.name as sla_plan_name', 'help_topic.topic as help_topic_name', 'ticket_status.name as ticket_status_name')
+//                    ->where(function($query) use($user) {
+//                        if ($user->role != 'admin') {
+//                            $query->where('tickets.dept_id', '=', $user->primary_dpt);
+//                        }
+//                    })
                     ->orderBy('updated_at', 'desc')
                     ->groupby('tickets.id')
                     ->distinct()
@@ -1182,9 +1201,9 @@ class ApiController extends Controller
                         ->where('tickets.id', '=', $id);
             });
             $response = $this->differenciateHelpTopic($query);
-            //$select = 'users.email','users.user_name','users.first_name','users.last_name','tickets.id','ticket_number','num_sequence','user_id','priority_id','sla','max_open_ticket','captcha','status','lock_by','lock_at','source','isoverdue','reopened','isanswered','is_deleted', 'closed','is_transfer','transfer_at','reopened_at','duedate','closed_at','last_message_at','last_response_at';
+            //$select = 'users.email','users.user_name','users.first_name','users.last_name','tickets.id','ticket_number','num_sequence','user_id','priority_id','sla','max_open_ticket','captcha','status','lock_by','lock_at','source','isoverdue','reopened','isanswered','is_deleted', 'closed','is_transfer','transfer_at','reopened_at','duedate','closed_at','last_message_at';
 
-             $result = $response->addSelect('users.email', 'users.user_name', 'users.first_name', 'users.last_name', 'tickets.id', 'ticket_number', 'user_id', 'priority_id', 'sla', 'status', 'lock_by', 'lock_at', 'source', 'isoverdue', 'reopened', 'isanswered', 'is_deleted', 'closed', 'reopened_at', 'duedate', 'closed_at', 'last_message_at', 'last_response_at', 'tickets.created_at', 'tickets.updated_at')->first();
+            $result = $response->addSelect('users.email', 'users.user_name', 'users.first_name', 'users.last_name', 'tickets.id', 'ticket_number', 'user_id', 'priority_id', 'sla', 'status', 'lock_by', 'lock_at', 'source', 'isoverdue', 'reopened', 'isanswered', 'is_deleted', 'closed', 'reopened_at', 'duedate', 'closed_at', 'tickets.created_at', 'tickets.updated_at')->first();
 
             return response()->json(compact('result'));
         } catch (\Exception $e) {

app/Http/Controllers/Api/v1/PushNotificationController.php

@@ -1,105 +0,0 @@
-<?php
-
-namespace App\Http\Controllers\Api\v1;
-
-// Controllers
-use App\Http\Controllers\Controller;
-// Requests
-use App\Model\helpdesk\Ticket\Ticket_Thread;
-// Models
-use App\Model\helpdesk\Ticket\Tickets;
-use App\User;
-use FCM;
-// classes
-use Illuminate\Http\Request;
-use LaravelFCM\Message\OptionsBuilder;
-use LaravelFCM\Message\PayloadDataBuilder;
-use LaravelFCM\Message\PayloadNotificationBuilder;
-use LaravelFCM\Response\DownstreamResponse;
-
-/**
- * **********************************************
- * PushNotificationController
- * **********************************************
- * This controller is used to send notification to FCM cloud which later will
- * foreward notification to Mobile Application.
- *
- * @author      Ladybird <info@ladybirdweb.com>
- */
-class PushNotificationController extends Controller
-{
-    public function Response($token, $body, $ticket_id = null)
-    {
-        $optionBuiler = new OptionsBuilder();
-        $optionBuiler->setTimeToLive(60 * 60);
-
-        $notificationBuilder = new PayloadNotificationBuilder();
-        $notificationBuilder->setBody($body)
-                ->setSound('default')
-                ->setIcon('ic_stat_f1')
-                ->setClickAction('OPEN_ACTIVITY_1');
-
-        if ($ticket_id != null) {
-            $ticket_data = Tickets::where('id', '=', $ticket_id)->first();
-            $thread_data = Ticket_Thread::where('ticket_id', '=', $ticket_id)->first();
-            $dataBuilder = new PayloadDataBuilder();
-            $dataBuilder->addData(['ticket_id' => $ticket_id]);
-            $dataBuilder->addData(['ticket_number' => $ticket_data->ticket_number]);
-            $dataBuilder->addData(['ticket_opened_by' => $ticket_data->user_id]);
-            $dataBuilder->addData(['ticket_subject' => $thread_data->title]);
-        }
-
-        $option = $optionBuiler->build();
-        $notification = $notificationBuilder->build();
-        $data = $dataBuilder->build();
-
-        $tokens = $token;
-
-        $downstreamResponse = FCM::sendTo($tokens, $option, $notification, $data);
-
-        // $downstreamResponse = new DownstreamResponse($response, $tokens);
-
-        // dd($downstreamResponse);
-        $downstreamResponse->numberSuccess();
-        $downstreamResponse->numberFailure();
-        $downstreamResponse->numberModification();
-        // return Array - you must remove all this tokens in your database
-        $downstreamResponse->tokensToDelete();
-        // return Array (key : oldToken, value : new token - you must change the token in your database )
-        $downstreamResponse->tokensToModify();
-        // return Array - you should try to resend the message to the tokens in the array
-        $downstreamResponse->tokensToRetry();
-        // return Array (key:token, value:errror) - in production you should remove from your database the tokens
-    }
-
-    /**
-     * function to get the fcm token from the api under a user.
-     *
-     * @param \Illuminate\Http\Request $request
-     *
-     * @return type
-     */
-    public function fcmToken(Request $request, User $user)
-    {
-        // get the requested details
-        $user_id = $request->input('user_id');
-        $fcm_token = $request->input('fcm_token');
-        // check for all the valid details
-        if ($user_id != null && $user_id != '' && $fcm_token != null && $fcm_token != '') {
-            // search the user_id in database
-            $user = $user->where('id', '=', $user_id)->first();
-            if ($user != null) {
-                $user->fcm_token = $fcm_token;
-                $user->save();
-                // success response for success case
-                return ['response' => 'success'];
-            } else {
-                // failure respunse for invalid user_id in the system
-                return ['response' => 'fail', 'reason' => 'Invalid user_id'];
-            }
-        } else {
-            // failure respunse for invalid input credentials
-            return ['response' => 'fail', 'reason' => 'Invalid Credentials'];
-        }
-    }
-}

app/Http/Controllers/Api/v1/TicketController.php

@@ -108,8 +108,6 @@ class TicketController extends Controller
 
             return $thread;
         } catch (\Exception $e) {
-            dd($e);
-
             return $e->getMessage();
         }
     }

app/Http/Controllers/Auth/AuthController.php

@@ -3,20 +3,29 @@
 namespace App\Http\Controllers\Auth;
 
 // controllers
+use App\Http\Controllers\Admin\helpdesk\SocialMedia\SocialMediaController;
 use App\Http\Controllers\Common\PhpMailController;
-use App\Http\Controllers\Controller;
 // requests
+use App\Http\Controllers\Controller;
 use App\Http\Requests\helpdesk\LoginRequest;
+use App\Http\Requests\helpdesk\OtpVerifyRequest;
 use App\Http\Requests\helpdesk\RegisterRequest;
+use App\Model\helpdesk\Settings\CommonSettings;
+use App\Model\helpdesk\Settings\Plugin;
 use App\Model\helpdesk\Settings\Security;
+use App\Model\helpdesk\Ticket\Ticket_Thread;
 // classes
+use App\Model\helpdesk\Ticket\Tickets;
+use App\Model\helpdesk\Utility\Otp;
 use App\User;
 use Auth;
+use DateTime;
 use DB;
 use Hash;
 use Illuminate\Foundation\Auth\AuthenticatesAndRegistersUsers;
+use Input;
 use Lang;
-use Mail;
+use Socialite;
 
 /**
  * ---------------------------------------------------
@@ -40,6 +49,7 @@ class AuthController extends Controller
     /* Direct After Logout */
     protected $redirectAfterLogout = '/';
     protected $loginPath = '/auth/login';
+    protected $social;
 
     /**
      * Create a new authentication controller instance.
@@ -49,10 +59,62 @@ class AuthController extends Controller
      *
      * @return void
      */
-    public function __construct(PhpMailController $PhpMailController)
+    public function __construct(PhpMailController $PhpMailController, SocialMediaController $social)
     {
         $this->PhpMailController = $PhpMailController;
-        $this->middleware('guest', ['except' => 'getLogout']);
+        $social->configService();
+        $this->middleware('guest', ['except' => ['getLogout', 'verifyOTP', 'redirectToProvider']]);
+    }
+
+    public function redirectToProvider($provider, $redirect = '')
+    {
+        if ($redirect !== '') {
+            $this->setSession($provider, $redirect);
+        }
+        //dd(\Config::get('services'));
+        $s = Socialite::driver($provider)->redirect();
+        //dd('dscd');
+        return $s;
+    }
+
+    public function handleProviderCallback($provider)
+    {
+        try {
+            //notice we are not doing any validation, you should do it
+            $this->changeRedirect();
+
+            $user = Socialite::driver($provider)->user();
+            if ($user) {
+                // stroing data to our use table and logging them in
+                $username = $user->getEmail();
+                $first_name = $user->getName();
+                if ($user->nickname) {
+                    $username = $user->nickname;
+                }
+                if (!$first_name) {
+                    $first_name = $username;
+                }
+                $data = [
+                    'first_name' => $first_name,
+                    'email'      => $user->getEmail(),
+                    'user_name'  => $username,
+                    'role'       => 'user',
+                    'active'     => 1,
+                ];
+                $user = User::where('email', $data['email'])->first();
+                if (!$user) {
+                    $user = User::where('user_name', $data['user_name'])->first();
+                }
+                if (!$user) {
+                    $user = User::firstOrCreate($data);
+                }
+                Auth::login($user);
+            }
+            //after login redirecting to home page
+            return redirect('/');
+        } catch (\Exception $ex) {
+            return redirect()->back()->with('fails', $ex->getMessage());
+        }
     }
 
     /**
@@ -60,9 +122,12 @@ class AuthController extends Controller
      *
      * @return type Response
      */
-    public function getRegister()
+    public function getRegister(CommonSettings $settings)
     {
         // Event for login
+        $settings = $settings->select('status')->where('option_name', '=', 'send_otp')->first();
+        $email_mandatory = $settings->select('status')->where('option_name', '=', 'email_mandatory')->first();
+        //dd($settings->status);
         \Event::fire(new \App\Events\FormRegisterEvent());
         if (Auth::user()) {
             if (Auth::user()->role == 'admin' || Auth::user()->role == 'agent') {
@@ -71,7 +136,7 @@ class AuthController extends Controller
                 // return view('auth.register');
             }
         } else {
-            return view('auth.register');
+            return view('auth.register', compact('settings', 'email_mandatory'));
         }
     }
 
@@ -85,28 +150,60 @@ class AuthController extends Controller
      */
     public function postRegister(User $user, RegisterRequest $request)
     {
-        // Event for login
-        \Event::fire(new \App\Events\LoginEvent($request));
+        $request_array = $request->input();
         $password = Hash::make($request->input('password'));
         $user->password = $password;
         $name = $request->input('full_name');
         $user->first_name = $name;
-        $user->user_name = $request->input('email');
+        if ($request_array['email'] == '') {
+            $user->email = null;
+        } else {
             $user->email = $request->input('email');
-
+        }
+        if ($request_array['mobile'] == '') {
+            $user->mobile = null;
+        } else {
+            $user->mobile = $request->input('mobile');
+        }
+        if ($request_array['code'] == '') {
+            $user->country_code = 0;
+        } else {
+            $user->country_code = $request->input('code');
+        }
+        if ($request_array['email'] != '') {
+            $user->user_name = $request->input('email');
+        } else {
+            $user->user_name = $request->input('mobile');
+        }
         $user->role = 'user';
         $code = str_random(60);
         $user->remember_token = $code;
         $user->save();
         $message12 = '';
+        $settings = CommonSettings::select('status')->where('option_name', '=', 'send_otp')->first();
+        $sms = Plugin::select('status')->where('name', '=', 'SMS')->first();
+        // Event for login
+        \Event::fire(new \App\Events\LoginEvent($request));
         $var = $this->PhpMailController->sendmail($from = $this->PhpMailController->mailfrom('1', '0'), $to = ['name' => $name, 'email' => $request->input('email')], $message = ['subject' => null, 'scenario' => 'registration'], $template_variables = ['user' => $name, 'email_address' => $request->input('email'), 'password_reset_link' => url('account/activate/'.$code)]);
         if ($var == null) {
             $message12 = Lang::get('lang.failed_to_send_email_contact_administrator');
 
-            return redirect('home')->with('warning', $message12);
+            return redirect('home')->with('fails', $message12);
+        } else {
+            if ($settings->status == 1 || $settings->status == '1') {
+                if (count($sms) > 0) {
+                    if ($sms->status == 1 || $sms->status == '1') {
+                        $message12 = Lang::get('lang.activate_your_account_click_on_Link_that_send_to_your_mail_and_moble');
+                    } else {
+                        $message12 = Lang::get('lang.activate_your_account_click_on_Link_that_send_to_your_mail_sms_plugin_inactive_or_not_setup');
+                    }
+                } else {
+                    $message12 = Lang::get('lang.activate_your_account_click_on_Link_that_send_to_your_mail_sms_plugin_inactive_or_not_setup');
+                }
             } else {
                 $message12 = Lang::get('lang.activate_your_account_click_on_Link_that_send_to_your_mail');
             }
+        }
 
         return redirect('home')->with('success', $message12);
     }
@@ -125,6 +222,7 @@ class AuthController extends Controller
             $user->active = 1;
             $user->remember_token = null;
             $user->save();
+            $this->openTicketAfterVerification($user->id);
 
             return redirect('/auth/login')->with('status', 'Acount activated. Login to start');
         } else {
@@ -185,18 +283,24 @@ class AuthController extends Controller
      */
     public function postLogin(LoginRequest $request)
     {
+        // dd($request->input());
         \Event::fire('auth.login.event', []); //added 5/5/2016
         // Set login attempts and login time
         $value = $_SERVER['REMOTE_ADDR'];
         $usernameinput = $request->input('email');
         $password = $request->input('password');
+        if ($request->input('referer')) {
+            $referer = 'form';
+        } else {
+            $referer = '/';
+        }
         $field = filter_var($usernameinput, FILTER_VALIDATE_EMAIL) ? 'email' : 'user_name';
         $result = $this->confirmIPAddress($value, $usernameinput);
         // If attempts > 3 and time < 30 minutes
         $security = Security::whereId('1')->first();
         //dd($security->lockout_message);
         if ($result == 1) {
-            return redirect()->back()->withErrors('email', 'Incorrect details')->with('error', $security->lockout_message);
+            return redirect()->back()->withErrors('email', 'Incorrect details')->with(['error' => $security->lockout_message, 'referer' => $referer]);
         }
         //dd($request->input('email'));
         $check_active = User::where('email', '=', $request->input('email'))->orwhere('user_name', '=', $request->input('email'))->first();
@@ -206,15 +310,30 @@ class AuthController extends Controller
                             ->withErrors([
                                 'email'       => $this->getFailedLoginMessage(),
                                 'password'    => $this->getFailedLoginMessage(),
-                            ])->with('error', Lang::get('lang.this_account_is_currently_inactive'));
+                            ])->with(['error' => Lang::get('lang.not-registered'),
+                        'referer'             => $referer, ]);
         }
+        $settings = CommonSettings::select('status')->where('option_name', '=', 'send_otp')->first();
+        if ($settings->status == '0' || $settings->status == 0) {
             if ($check_active->active == 0) {
                 return redirect()->back()
                                 ->withInput($request->only('email', 'remember'))
                                 ->withErrors([
                                     'email'       => $this->getFailedLoginMessage(),
                                     'password'    => $this->getFailedLoginMessage(),
-                            ])->with('error', Lang::get('lang.this_account_is_currently_inactive'));
+                                ])->with(['error' => Lang::get('lang.this_account_is_currently_inactive'),
+                            'referer'             => $referer, ]);
+            }
+        } else {
+            if ($check_active->active == 0 && !$check_active->mobile) {
+                return redirect()->back()
+                                ->withInput($request->only('email', 'remember'))
+                                ->withErrors([
+                                    'email'       => $this->getFailedLoginMessage(),
+                                    'password'    => $this->getFailedLoginMessage(),
+                                ])->with(['error' => Lang::get('lang.this_account_is_currently_inactive'),
+                            'referer'             => $referer, ]);
+            }
         }
         $loginAttempts = 1;
         // If session has login attempts, retrieve attempts counter and attempts time
@@ -228,7 +347,6 @@ class AuthController extends Controller
             $field = filter_var($usernameinput, FILTER_VALIDATE_EMAIL) ? 'email' : 'user_name';
             // If attempts > 3 and time < 10 minutes
             if ($loginAttempts > $security->backlist_threshold && (time() - $loginAttemptTime <= ($security->lockout_period * 60))) {
-               //
                 return redirect()->back()->withErrors('email', 'incorrect email')->with('error', $security->lockout_message);
             }
             // If time > 10 minutes, reset attempts counter and time in session
@@ -245,7 +363,23 @@ class AuthController extends Controller
         \Session::put('loginAttempts', $loginAttempts + 1);
 
         if (Auth::Attempt([$field => $usernameinput, 'password' => $password], $request->has('remember'))) {
+            if ($check_active->active == 0) {
+                \Auth::logout();
+                \Session::flush();
+
+                return \Redirect::route('otp-verification')
+                                ->withInput($request->input())
+                                ->with(['values' => $request->input(),
+                                    'referer'    => $referer,
+                                    'name'       => $check_active->first_name,
+                                    'number'     => $check_active->mobile,
+                                    'code'       => $check_active->country_code, ]);
+            }
             if (Auth::user()->role == 'user') {
+                if ($request->input('referer')) {
+                    return \Redirect::route($request->input('referer'));
+                }
+
                 return \Redirect::route('/');
             } else {
                 return redirect()->intended($this->redirectPath());
@@ -257,7 +391,8 @@ class AuthController extends Controller
                         ->withErrors([
                             'email'       => $this->getFailedLoginMessage(),
                             'password'    => $this->getFailedLoginMessage(),
-                        ])->with('error', Lang::get('lang.invalid'));
+                        ])->with(['error' => Lang::get('lang.invalid'),
+                    'referer'             => $referer, ]);
         // Increment login attempts
     }
 
@@ -345,4 +480,137 @@ class AuthController extends Controller
     {
         return Lang::get('lang.this_field_do_not_match_our_records');
     }
+
+    /**
+     *@category function to show verify OTP page
+     *
+     *@param null
+     *
+     *@return response|view
+     */
+    public function getVerifyOTP()
+    {
+        if (\Session::has('values')) {
+            return view('auth.otp-verify');
+        } else {
+            return redirect('auth/login');
+        }
+    }
+
+    /**
+     *@category function to verify OTP
+     *
+     *@param $request
+     *
+     *@return int|string
+     */
+    public function verifyOTP(LoginRequest $request)
+    {
+        $user = User::select('id', 'mobile', 'user_name')->where('email', '=', $request->input('email'))
+            ->orWhere('user_name', '=', $request->input('email'))->first();
+        $otp_length = strlen($request->input('otp'));
+        if (!\Schema::hasTable('user_verification')) {
+            $message = Lang::get('lang.opt-can-not-be-verified');
+        } else {
+            $otp = Otp::select('otp', 'updated_at')->where('user_id', '=', $user->id)
+                        ->first();
+            if ($otp != null) {
+                if (($otp_length == 6 && !preg_match('/[a-z]/i', $request->input('otp')))) {
+                    $otp2 = Hash::make($request->input('otp'));
+                    $date1 = date_format($otp->updated_at, 'Y-m-d h:i:sa');
+                    $date2 = date('Y-m-d h:i:sa');
+                    $time1 = new DateTime($date2);
+                    $time2 = new DateTime($date1);
+                    $interval = $time1->diff($time2);
+                    if ($interval->i > 30 || $interval->h > 0) {
+                        $message = Lang::get('lang.otp-expired');
+                    } else {
+                        if (Hash::check($request->input('otp'), $otp->otp)) {
+                            Otp::where('user_id', '=', $user->id)
+                                    ->update(['otp' => '']);
+                            User::where('id', '=', $user->id)
+                                    ->update(['active' => 1]);
+                            $this->openTicketAfterVerification($user->id);
+
+                            return $this->postLogin($request);
+                        } else {
+                            $message = Lang::get('lang.otp-not-matched');
+                        }
+                    }
+                } else {
+                    $message = Lang::get('lang.otp-invalid');
+                }
+            } else {
+                $message = Lang::get('lang.otp-not-matched');
+            }
+        }
+
+        return \Redirect::route('otp-verification')
+                        ->withInput($request->input())
+                        ->with(['values' => $request->input(),
+                            'number'     => $user->mobile,
+                            'name'       => $user->user_name,
+                            'fails'      => $message, ]);
+    }
+
+    public function resendOTP(OtpVerifyRequest $request)
+    {
+        if (!\Schema::hasTable('user_verification') || !\Schema::hasTable('sms')) {
+            $message = Lang::get('lang.opt-can-not-be-verified');
+
+            return $message;
+        } else {
+            $sms = DB::table('sms')->get();
+            if (count($sms) > 0) {
+                \Event::fire(new \App\Events\LoginEvent($request));
+
+                return 1;
+            } else {
+                $message = Lang::get('lang.opt-can-not-be-verified');
+
+                return $message;
+            }
+        }
+    }
+
+    /**
+     * @category function to change ticket status when user verifies his account
+     *
+     * @param int $id => user_id
+     *
+     * @return null
+     *
+     * @author manish.verma@ladybirdweb.com
+     */
+    public function openTicketAfterVerification($id)
+    {
+        // dd($id);
+        $ticket = Tickets::select('id')
+                ->where(['user_id' => $id, 'status' => 6])
+                ->get();
+        Tickets::where(['user_id' => $id, 'status' => 6])
+                ->update(['status' => 1]);
+        if ($ticket != null) {
+            foreach ($ticket as $value) {
+                $ticket_id = $value->id;
+                Ticket_Thread::where('ticket_id', '=', $ticket_id)
+                    ->update(['updated_at' => date('Y-m-d H:i:s')]);
+            }
+        }
+    }
+
+    public function changeRedirect()
+    {
+        $provider = \Session::get('provider');
+        $url = \Session::get($provider.'redirect');
+        \Config::set("services.$provider.redirect", $url);
+    }
+
+    public function setSession($provider, $redirect)
+    {
+        $url = url($redirect);
+        \Session::set('provider', $provider);
+        \Session::set($provider.'redirect', $url);
+        $this->changeRedirect();
+    }
 }

app/Http/Controllers/Auth/PasswordController.php

@@ -51,9 +51,9 @@ class PasswordController extends Controller
     public function postEmail(Request $request)
     {
         $date = date('Y-m-d H:i:s');
-        $this->validate($request, ['email' => 'required|email']);
+        $this->validate($request, ['email' => 'required']);
         \Event::fire('reset.password', []);
-        $user = User::where('email', '=', $request->only('email'))->first();
+        $user = User::where('email', '=', $request->only('email'))->orWhere('mobile', '=', $request->only('email'))->first();
         if (isset($user)) {
             $user1 = $user->email;
             //gen new code and pass
@@ -66,11 +66,66 @@ class PasswordController extends Controller
             } else {
                 $create_password_reset = \DB::table('password_resets')->insert(['email' => $user->email, 'token' => $code, 'created_at' => $date]);
             }
-            $this->PhpMailController->sendmail($from = $this->PhpMailController->mailfrom('1', '0'), $to = ['name' => $user->user_name, 'email' => $user->email], $message = ['subject' => 'Your Password Reset Link', 'scenario' => 'reset-password'], $template_variables = ['user' => $user->first_name, 'email_address' => $user->email, 'password_reset_link' => url('password/reset/'.$code)]);
+            $this->PhpMailController->sendmail($from = $this->PhpMailController->mailfrom('1', '0'), $to = ['name' => $user->user_name, 'email' => $user->email], $message = ['subject' => 'Your Password Reset Link', 'scenario' => 'reset-password'], $template_variables = ['user' => $user->first_name, 'email_address' => $user->email, 'password_reset_link' => url('password/reset/'.$code)], true);
+            if ($user->mobile != '' && $user->mobile != null) {
+                if ($user->first_name) {
+                    $name = $user->first_name;
+                } else {
+                    $name = $user->user_name;
+                }
+                $value = [
+                'url'    => url('password/reset/'.$code),
+                'name'   => $name,
+                'mobile' => $user->mobile,
+                'code'   => $user->country_code, ];
+                \Event::fire('reset.password2', [$value]);
+            }
 
             return redirect()->back()->with('status', Lang::get('lang.we_have_e-mailed_your_password_reset_link'));
         } else {
             return redirect()->back()->with('fails', Lang::get("lang.we_can't_find_a_user_with_that_e-mail_address"));
         }
     }
+
+    /**
+     * Reset the given user's password.
+     *
+     * @param \Illuminate\Http\Request $request
+     *
+     * @return \Illuminate\Http\Response
+     */
+    public function reset(Request $request)
+    {
+        $this->validate(
+            $request,
+            $this->getResetValidationRules(),
+            $this->getResetValidationMessages(),
+            $this->getResetValidationCustomAttributes()
+        );
+        $credentials = $this->getResetCredentials($request);
+       // dd($credentials);
+        $email = $credentials['email'];
+        $password = $credentials['password'];
+        $token = $credentials['token'];
+        $response = 'fails';
+        $password_tokens = \DB::table('password_resets')->where('email', '=', $email)->first();
+        if ($password_tokens) {
+            if ($password_tokens->token == $token) {
+                $users = new User();
+                $user = $users->where('email', $email)->first();
+                if ($user) {
+                    $user->password = \Hash::make($password);
+                    $user->save();
+                    $response = 'success';
+                } else {
+                    $response = 'fails';
+                }
+            }
+        }
+        if ($response == 'success') {
+            return redirect('/auth/login')->with('status', Lang::get('lang.password-reset-successfully'));
+        } else {
+            return redirect('/home')->with('fails', Lang::get('lang.password-can-not-reset'));
+        }
+    }
 }

app/Http/Controllers/Client/helpdesk/ClientTicketController.php

@@ -68,7 +68,6 @@ class ClientTicketController extends Controller
 
         $fromaddress = $user_cred->email;
         $fromname = $user_cred->user_name;
-        $to = '';
         $phone = '';
         $phonecode = '';
         $mobile_number = '';
@@ -85,9 +84,7 @@ class ClientTicketController extends Controller
         $ticket_status = null;
         $auto_response = 0;
 
-        $inline_attachment = null;
-
-        $this->TicketWorkflowController->workflow($fromaddress, $fromname, $to, $subject, $body, $phone, $phonecode, $mobile_number, $helptopic, $sla, $priority, $source, $collaborator, $dept, $assign, $team_assign, $ticket_status, $form_data, $auto_response, $inline_attachment);
+        $this->TicketWorkflowController->workflow($fromaddress, $fromname, $subject, $body, $phone, $phonecode, $mobile_number, $helptopic, $sla, $priority, $source, $collaborator, $dept, $assign, $team_assign, $ticket_status, $form_data, $auto_response);
 
         return \Redirect::back()->with('success1', Lang::get('lang.successfully_replied'));
     }

app/Http/Controllers/Client/helpdesk/FormController.php

@@ -4,7 +4,6 @@ namespace App\Http\Controllers\Client\helpdesk;
 
 // controllers
 use App\Http\Controllers\Agent\helpdesk\TicketWorkflowController;
-use App\Http\Controllers\Common\FileuploadController;
 use App\Http\Controllers\Controller;
 // requests
 use App\Http\Requests\helpdesk\ClientRequest;
@@ -12,9 +11,11 @@ use App\Model\helpdesk\Agent\Department;
 // models
 use App\Model\helpdesk\Form\Fields;
 use App\Model\helpdesk\Manage\Help_topic;
+use App\Model\helpdesk\Settings\CommonSettings;
 use App\Model\helpdesk\Settings\System;
 use App\Model\helpdesk\Settings\Ticket;
 use App\Model\helpdesk\Ticket\Ticket_attachments;
+use App\Model\helpdesk\Ticket\Ticket_Priority;
 use App\Model\helpdesk\Ticket\Ticket_source;
 use App\Model\helpdesk\Ticket\Ticket_Thread;
 use App\Model\helpdesk\Ticket\Tickets;
@@ -61,6 +62,11 @@ class FormController extends Controller
         if (\Config::get('database.install') == '%0%') {
             return \Redirect::route('licence');
         }
+        $settings = CommonSettings::select('status')->where('option_name', '=', 'send_otp')->first();
+        $email_mandatory = CommonSettings::select('status')->where('option_name', '=', 'email_mandatory')->first();
+        if (!\Auth::check() && ($settings->status == 1 || $settings->status == '1')) {
+            return redirect('auth/login')->with(['login_require' => 'Please login to your account for submitting a ticket', 'referer' => 'form']);
+        }
         $location = GeoIP::getLocation();
         $phonecode = $code->where('iso', '=', $location['isoCode'])->first();
         if (System::first()->status == 1) {
@@ -71,12 +77,8 @@ class FormController extends Controller
             } else {
                 $phonecode = '';
             }
-            $fileupload = new FileuploadController();
-            $fileupload = $fileupload->file_upload_max_size();
-            $max_size_in_bytes = $fileupload[0];
-            $max_size_in_actual = $fileupload[1];
 
-            return view('themes.default1.client.helpdesk.form', compact('topics', 'codes', 'max_size_in_bytes', 'max_size_in_actual'))->with('phonecode', $phonecode);
+            return view('themes.default1.client.helpdesk.form', compact('topics', 'codes', 'email_mandatory'))->with('phonecode', $phonecode);
         } else {
             return \Redirect::route('home');
         }
@@ -112,7 +114,7 @@ class FormController extends Controller
                         $vals = explode(',', $type2);
                         echo '<br/><label>'.ucfirst($form_data->label).'</label><br/>';
                         foreach ($vals as $val) {
-                            echo '<input type="'.$form_data->type.'" name="'.$form_data->name.'"> '.$val.'&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;';
+                            echo '<input type="'.$form_data->type.'" name="'.$form_data->name.'"> '.$form_data->value.'&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;';
                         }
                         echo '<br/>';
                     } elseif ($form_data->type == 'textarea') {
@@ -144,16 +146,26 @@ class FormController extends Controller
      */
     public function postedForm(User $user, ClientRequest $request, Ticket $ticket_settings, Ticket_source $ticket_source, Ticket_attachments $ta, CountryCode $code)
     {
-        $form_extras = $request->except('Name', 'Phone', 'Email', 'Subject', 'Details', 'helptopic', '_wysihtml5_mode', '_token');
-
+        $form_extras = $request->except('Name', 'Phone', 'Email', 'Subject', 'Details', 'helptopic', '_wysihtml5_mode', '_token', 'mobile', 'Code');
         $name = $request->input('Name');
         $phone = $request->input('Phone');
+        if ($request->input('Email')) {
+            if ($request->input('Email')) {
                 $email = $request->input('Email');
-        $to = '';
+            } else {
+                $email = null;
+            }
+        } else {
+            $email = null;
+        }
         $subject = $request->input('Subject');
         $details = $request->input('Details');
         $phonecode = $request->input('Code');
-        $mobile_number = $request->input('Mobile');
+        if ($request->input('mobile')) {
+            $mobile_number = $request->input('mobile');
+        } else {
+            $mobile_number = null;
+        }
         $status = $ticket_settings->first()->status;
         $helptopic = $request->input('helptopic');
         $helpTopicObj = Help_topic::where('id', '=', $helptopic);
@@ -164,7 +176,15 @@ class FormController extends Controller
             $department = Help_topic::where('id', '=', $defaultHelpTopicID)->value('department');
         }
         $sla = $ticket_settings->first()->sla;
-        $priority = $ticket_settings->first()->priority;
+
+         // $priority = $ticket_settings->first()->priority;
+         $default_priority = Ticket_Priority::where('is_default', '=', 1)->first();
+        $user_priority = CommonSettings::where('id', '=', 6)->first();
+        if ($user_priority->status == 0) {
+            $priority = $default_priority->priority_id;
+        } else {
+            $priority = $request->input('priority');
+        }
         $source = $ticket_source->where('name', '=', 'web')->first()->id;
         $attachments = $request->file('attachment');
         $collaborator = null;
@@ -195,14 +215,8 @@ class FormController extends Controller
                 }
             }
         }
-        // this param is used for inline attachments via email
-        if (empty($attachments)) {
-            $inline_attachment = $attachments;
-        } else {
-            $inline_attachment = null;
-        }
-        $result = $this->TicketWorkflowController->workflow($email, $name, $to, $subject, $details, $phone, $phonecode, $mobile_number, $helptopic, $sla, $priority, $source, $collaborator, $department, $assignto, $team_assign, $status, $form_extras, $auto_response, $inline_attachment);
-
+        $result = $this->TicketWorkflowController->workflow($email, $name, $subject, $details, $phone, $phonecode, $mobile_number, $helptopic, $sla, $priority, $source, $collaborator, $department, $assignto, $team_assign, $status, $form_extras, $auto_response);
+        // dd($result);
         if ($result[1] == 1) {
             $ticketId = Tickets::where('ticket_number', '=', $result[0])->first();
             $thread = Ticket_Thread::where('ticket_id', '=', $ticketId->id)->first();
@@ -220,6 +234,8 @@ class FormController extends Controller
             }
             // dd($result);
             return Redirect::back()->with('success', Lang::get('lang.Ticket-has-been-created-successfully-your-ticket-number-is').' '.$result[0].'. '.Lang::get('lang.Please-save-this-for-future-reference'));
+        } else {
+            return Redirect::back()->withInput($request->except('password'))->with('fails', Lang::get('lang.failed-to-create-user-tcket-as-mobile-has-been-taken'));
         }
 //        dd($result);
     }
@@ -245,7 +261,6 @@ class FormController extends Controller
 
                 $fromaddress = $user_cred->email;
                 $fromname = $user_cred->user_name;
-                $to = '';
                 $phone = '';
                 $phonecode = '';
                 $mobile_number = '';
@@ -262,7 +277,7 @@ class FormController extends Controller
                 $ticket_status = null;
                 $auto_response = 0;
 
-                $this->TicketWorkflowController->workflow($fromaddress, $to, $fromname, $subject, $body, $phone, $phonecode, $mobile_number, $helptopic, $sla, $priority, $source, $collaborator, $dept, $assign, $team_assign, $ticket_status, $form_data, $auto_response);
+                $this->TicketWorkflowController->workflow($fromaddress, $fromname, $subject, $body, $phone, $phonecode, $mobile_number, $helptopic, $sla, $priority, $source, $collaborator, $dept, $assign, $team_assign, $ticket_status, $form_data, $auto_response);
 
                 return \Redirect::back()->with('success1', Lang::get('lang.successfully_replied'));
             } else {

app/Http/Controllers/Client/helpdesk/GuestController.php

@@ -6,26 +6,31 @@ namespace App\Http\Controllers\Client\helpdesk;
 use App\Http\Controllers\Common\PhpMailController;
 use App\Http\Controllers\Controller;
 // requests
+use App\Http\Requests\helpdesk\OtpVerifyRequest;
 use App\Http\Requests\helpdesk\ProfilePassword;
 use App\Http\Requests\helpdesk\ProfileRequest;
 use App\Http\Requests\helpdesk\TicketRequest;
-use App\Model\helpdesk\Manage\Help_topic;
 // models
+use App\Model\helpdesk\Manage\Help_topic;
 use App\Model\helpdesk\Settings\CommonSettings;
 use App\Model\helpdesk\Settings\Company;
 use App\Model\helpdesk\Settings\System;
 use App\Model\helpdesk\Ticket\Ticket_Thread;
 use App\Model\helpdesk\Ticket\Tickets;
 use App\Model\helpdesk\Utility\CountryCode;
+use App\Model\helpdesk\Utility\Otp;
 use App\User;
 use Auth;
 // classes
+use DateTime;
+use DB;
 use Exception;
 use GeoIP;
 use Hash;
 use Illuminate\Http\Request;
 use Input;
 use Lang;
+use Socialite;
 
 /**
  * GuestController.
@@ -57,8 +62,12 @@ class GuestController extends Controller
         $user = Auth::user();
         $location = GeoIP::getLocation();
         $phonecode = $code->where('iso', '=', $location['isoCode'])->first();
+        $settings = CommonSettings::select('status')->where('option_name', '=', 'send_otp')->first();
+        $status = $settings->status;
 
-         return view('themes.default1.client.helpdesk.profile', compact('user'))->with('phonecode', $phonecode->phonecode);
+        return view('themes.default1.client.helpdesk.profile', compact('user'))
+                        ->with(['phonecode' => $phonecode->phonecode,
+                            'verify'        => $status, ]);
     }
 
     /**
@@ -106,7 +115,18 @@ class GuestController extends Controller
                     $user->country_code = $request->input('country_code');
                 }
             }
-            $user->fill($request->except('profile_pic', 'gender'))->save();
+            if ($request->get('mobile')) {
+                $mobile = $request->get('mobile');
+            } else {
+                $mobile = null;
+            }
+            $check = $this->checkMobile($mobile);
+            if ($check == true) {
+                return redirect()->back()->with(['fails1' => Lang::get('lang.mobile-has-been-taken'), 'country_code' => 1])->withInput();
+            }
+            $user->fill($request->except('profile_pic', 'gender', 'mobile'));
+            $user->mobile = $mobile;
+            $user->save();
 
             return redirect()->back()->with('success1', Lang::get('lang.profile_updated_sucessfully'));
         }
@@ -115,6 +135,27 @@ class GuestController extends Controller
         }
     }
 
+    /**
+     *@category fucntion to check if mobile number is unqique or not
+     *
+     *@param string $mobile
+     *
+     *@return bool true(if mobile exists in users table)/false (if mobile does not exist in user table)
+     */
+    public function checkMobile($mobile)
+    {
+        if ($mobile) {
+            $check = User::where('mobile', '=', $mobile)
+                ->where('id', '<>', \Auth::user()->id)
+                ->first();
+            if (count($check) > 0) {
+                return true;
+            }
+        }
+
+        return false;
+    }
+
     /**
      * Get Ticket page.
      *
@@ -319,7 +360,6 @@ class GuestController extends Controller
      */
     public function get_ticket_email($id, CommonSettings $common_settings)
     {
-        $id1 = \Crypt::decrypt($id);
         $common_setting = $common_settings->select('status')
                 ->where('option_name', '=', 'user_set_ticket_status')
                 ->first();
@@ -355,4 +395,172 @@ class GuestController extends Controller
 
         return $company;
     }
+
+    public function resendOTP(OtpVerifyRequest $request)
+    {
+        if (\Schema::hasTable('sms')) {
+            $sms = DB::table('sms')->get();
+            if (count($sms) > 0) {
+                \Event::fire(new \App\Events\LoginEvent($request));
+
+                return 1;
+            }
+        } else {
+            return 'Plugin has not been setup successfully.';
+        }
+    }
+
+    public function verifyOTP()
+    {
+        // dd(Input::all());
+        // $user = User::select('id', 'mobile', 'user_name')->where('email', '=', $request->input('email'))->first();
+        $otp = Otp::select('otp', 'updated_at')->where('user_id', '=', Input::get('u_id'))
+                                ->first();
+        if ($otp != null) {
+            $otp_length = strlen(Input::get('otp'));
+            if (($otp_length == 6 && !preg_match('/[a-z]/i', Input::get('otp')))) {
+                $otp2 = Hash::make(Input::get('otp'));
+                $date1 = date_format($otp->updated_at, 'Y-m-d h:i:sa');
+                $date2 = date('Y-m-d h:i:sa');
+                $time1 = new DateTime($date2);
+                $time2 = new DateTime($date1);
+                $interval = $time1->diff($time2);
+                if ($interval->i > 10 || $interval->h > 0) {
+                    $message = Lang::get('lang.otp-expired');
+
+                    return $message;
+                } else {
+                    if (Hash::check(Input::get('otp'), $otp->otp)) {
+                        Otp::where('user_id', '=', Input::get('u_id'))
+                            ->update(['otp' => '']);
+                        // User::where('id', '=', $user->id)
+                        //     ->update(['active' => 1]);
+                        // $this->openTicketAfterVerification($user->id);
+                        return 1;
+                    } else {
+                        $message = Lang::get('lang.otp-not-matched');
+
+                        return $message;
+                    }
+                }
+            } else {
+                $message = Lang::get('lang.otp-invalid');
+
+                return $message;
+            }
+        } else {
+            $message = Lang::get('lang.otp-not-matched');
+
+            return $message;
+        }
+    }
+
+    public function sync()
+    {
+        try {
+            $provider = $this->getProvider();
+            $this->changeRedirect();
+            $users = Socialite::driver($provider)->user();
+            $this->forgetSession();
+            $user['provider'] = $provider;
+            $user['social_id'] = $users->id;
+            $user['name'] = $users->name;
+            $user['email'] = $users->email;
+            $user['username'] = $users->nickname;
+            $user['avatar'] = $users->avatar;
+
+            return redirect('client-profile')->with('success', 'Additional informations fetched');
+        } catch (Exception $ex) {
+            dd($ex);
+
+            return redirect('client-profile')->with('fails', $ex->getMessage());
+        }
+    }
+
+    public function getProvider()
+    {
+        $provider = \Session::get('provider');
+
+        return $provider;
+    }
+
+    public function changeRedirect()
+    {
+        $provider = \Session::get('provider');
+        $url = \Session::get($provider.'redirect');
+        \Config::set("services.$provider.redirect", $url);
+    }
+
+    public function forgetSession()
+    {
+        $provider = $this->getProvider();
+        \Session::forget('provider');
+        \Session::forget($provider.'redirect');
+    }
+
+    public function checkArray($key, $array)
+    {
+        $value = '';
+        if (array_key_exists($key, $array)) {
+            $value = $array[$key];
+        }
+
+        return $value;
+    }
+
+    public function updateUser($user = [])
+    {
+        $userid = \Auth::user()->id;
+        $useremail = \Auth::user()->email;
+        $email = $this->checkArray('email', $user); //$user['email'];
+        if ($email !== '' && $email !== $useremail) {
+            throw new Exception('Sorry! your current email and '.ucfirst($user['provider']).' email is different so system can not sync');
+        }
+        $this->update($userid, $user);
+    }
+
+    public function update($userid, $user, $provider)
+    {
+        $email = $this->checkArray('email', $user);
+        $this->deleteUser($userid, $user, $provider);
+        $this->insertAdditional($userid, $provider, $user);
+        $this->changeEmail($email);
+    }
+
+    public function deleteUser($userid, $user, $provider)
+    {
+        $info = new \App\UserAdditionalInfo();
+        $infos = $info->where('owner', $userid)->where('service', $provider)->get();
+        if ($infos->count() > 0 && count($user) > 0) {
+            foreach ($infos as $key => $detail) {
+                //if ($user[$key] !== $detail->$key) {
+                $detail->delete();
+                //}
+            }
+        }
+    }
+
+    public function insertAdditional($id, $provider, $user = [])
+    {
+        $info = new \App\UserAdditionalInfo();
+        if (count($user) > 0) {
+            foreach ($user as $key => $value) {
+                $info->create([
+                    'owner'   => $id,
+                    'service' => $provider,
+                    'key'     => $key,
+                    'value'   => $value,
+                ]);
+            }
+        }
+    }
+
+    public function changeEmail($email)
+    {
+        $user = \Auth::user();
+        if ($user && $email && !$user->email) {
+            $user->email = $email;
+            $user->save();
+        }
+    }
 }

app/Http/Controllers/Client/helpdesk/UnAuthController.php

@@ -9,6 +9,7 @@ use App\Http\Controllers\Controller;
 use App\Model\helpdesk\Email\Emails;
 // models
 use App\Model\helpdesk\Settings\CommonSettings;
+use App\Model\helpdesk\Settings\Followup;
 use App\Model\helpdesk\Ticket\Ticket_Status;
 use App\Model\helpdesk\Ticket\Ticket_Thread;
 use App\Model\helpdesk\Ticket\Tickets;
@@ -316,4 +317,101 @@ class UnAuthController extends Controller
         } else {
         }
     }
+
+    /**
+     *@category function to change system's language
+     *
+     *@param string $lang //desired language's iso code
+     *
+     *@return response
+     */
+    public static function changeLanguage($lang)
+    {
+        //if(Cache::has('language'))
+        //{
+        //  return Cache::get('language');
+        //} else return 'false';
+        // Cache::put('language',$)
+        $path = base_path('resources/lang');  // Path to check available language packages
+        if (array_key_exists($lang, \Config::get('languages')) && in_array($lang, scandir($path))) {
+            // dd(array_key_exists($lang, Config::get('languages')));
+            // app()->setLocale($lang);
+
+            \Cache::forever('language', $lang);
+            // dd(Cache::get('language'));
+            // dd()
+        } else {
+            return false;
+        }
+
+        return true;
+    }
+
+    // Follow up tickets
+       public function followup()
+       {
+           $followup = Followup::whereId('1')->first();
+           $condition = $followup->condition;
+         // dd($condition);
+
+        switch ($condition) {
+            case 'everyMinute':
+              $followup_set = ' + 1 minute';
+                break;
+            case 'everyFiveMinutes':
+               $followup_set = ' + 5 minute';
+                break;
+            case 'everyTenMinutes':
+               $followup_set = ' + 10 minute';
+                break;
+            case 'everyThirtyMinutes':
+               $followup_set = ' + 30 minute';
+                break;
+            case 'hourly':
+               $followup_set = ' + 1 hours';
+                break;
+            case 'daily':
+               $followup_set = ' + 1 day';
+                break;
+            case 'weekly':
+               $followup_set = ' + 7 day';
+                break;
+            case 'monthly':
+               $followup_set = ' + 30 day';
+                break;
+            case 'yearly':
+               $followup_set = ' + 365 day';
+                break;
+        }
+
+           if ($followup->status = 1) {
+               $tickets = Tickets::where('id', '>=', 1)->where('status', '!=', 5)->get();
+        // dd( $tickets);
+         // $tickets=Tickets::where('id', '>=', 1)->where('status', '!=', 5)->pluck('id');
+        // dd( $tickets);
+         // $id=1;
+        foreach ($tickets as $ticket) {
+            // $id=1;
+            // $id++;
+        // $ticket=Tickets::where('status', '!=', 5)->get();
+
+        // dd($ticket);
+            // if($ticket != null){
+                // dd('here');
+            $ck = date('Y-m-d H:i:s', strtotime($ticket->updated_at.$followup_set));
+            // dd($ck);
+            $current_time = date('Y-m-d H:i:s');
+            if ($current_time > $ck) {
+                $ticket->follow_up = 1;
+                $ticket->save();
+             //  Tickets::where('id', '=',$id)
+             // ->update(['follow_up' => 1]);
+
+            // }
+            }
+        //       if($id=2)
+        // {dd($ticket);}
+        }
+           }
+       }
 }

app/Http/Controllers/Client/kb/UserController.php

@@ -95,7 +95,7 @@ class UserController extends Controller
                 ->orWhere('slug', 'LIKE', '%'.$search.'%')
                 ->orWhere('description', 'LIKE', '%'.$search.'%')
                 ->paginate($pagination);
-        $result->setPath('search');
+        $result->setPath('search?s='.$search);
         $categorys = $category->get();
 
         return view('themes.default1.client.kb.article-list.search', compact('categorys', 'result'));

app/Http/Controllers/Common/ExcelController.php

@@ -0,0 +1,22 @@
+<?php
+
+namespace App\Http\Controllers\Common;
+
+use App\Http\Controllers\Controller;
+use Excel;
+use Exception;
+
+class ExcelController extends Controller
+{
+    public function export($filename, $data)
+    {
+        if (count($data) == 0) {
+            throw new Exception('No data');
+        }
+        Excel::create($filename, function ($excel) use ($data) {
+            $excel->sheet('sheet', function ($sheet) use ($data) {
+                $sheet->fromArray($data);
+            });
+        })->export('xls');
+    }
+}

app/Http/Controllers/Common/FileuploadController.php

@@ -9,9 +9,9 @@ class FileuploadController extends Controller
     public function __construct()
     {
         // checking authentication
-        // $this->middleware('auth');
+        $this->middleware('auth');
         // checking if role is agent
-        // $this->middleware('role.agent');
+        $this->middleware('role.agent');
     }
 
     // Returns a file size limit in bytes based on the PHP upload_max_filesize

app/Http/Controllers/Common/NotificationController.php

@@ -2,7 +2,6 @@
 
 namespace App\Http\Controllers\Common;
 
-use App\Http\Controllers\Api\v1\PushNotificationController;
 use App\Http\Controllers\Controller;
 use App\Model\helpdesk\Notification\Notification;
 use App\Model\helpdesk\Notification\NotificationType;
@@ -29,9 +28,8 @@ class NotificationController extends Controller
     /**
      * Constructor.
      */
-    public function __construct(PushNotificationController $PushNotificationController)
+    public function __construct()
     {
-        $this->PushNotificationController = $PushNotificationController;
         $user = new User();
         $this->user = $user;
         // checking authentication
@@ -144,6 +142,13 @@ class NotificationController extends Controller
         $notifications = UserNotification::join('notifications', 'user_notification.notification_id', '=', 'notifications.id')
                 ->join('notification_types', 'notifications.type_id', '=', 'notification_types.id')
                 ->where('user_notification.user_id', '=', \Auth::user()->id)
+                ->select('notification_types.id as id', 'notifications.id as notification_id',
+                    'user_notification.user_id as user_id', 'user_notification.is_read as is_read',
+                    'user_notification.created_at as created_at', 'user_notification.updated_at as updated_at', 'notifications.model_id as model_id',
+                    'notifications.userid_created as userid_created',
+                    'notifications.type_id as type_id', 'notification_types.message as message',
+                    'notification_types.type as type', 'notification_types.icon_class as icon_class')
+                ->orderBy('user_notification.created_at', 'desc')
                 ->paginate(10);
 
         return $notifications;

app/Http/Controllers/Common/PhpMailController.php

@@ -6,11 +6,12 @@ use App\Http\Controllers\Controller;
 use App\Model\Common\TemplateType;
 use App\Model\helpdesk\Agent\Department;
 use App\Model\helpdesk\Email\Emails;
-use App\Model\helpdesk\Settings\CommonSettings;
 use App\Model\helpdesk\Settings\Company;
 use App\Model\helpdesk\Settings\Email;
 use App\User;
 use Auth;
+use Exception;
+use Mail;
 
 class PhpMailController extends Controller
 {
@@ -21,447 +22,6 @@ class PhpMailController extends Controller
         return $emails;
     }
 
-    /**
-     * Sending emails from the system.
-     *
-     * @return Mail
-     */
-    public function sendmail($from, $to, $message, $template_variables)
-    {
-        //        try {
-            // dd($from);
-            $from_address = $this->fetch_smtp_details($from);
-        if ($from_address == null) {
-            return $from_address;
-        } else {
-            // dd($from_address);
-                $username = $from_address->email_address;
-            $fromname = $from_address->email_name;
-            $password = \Crypt::decrypt($from_address->password);
-            $smtpsecure = $from_address->sending_encryption;
-            $host = $from_address->sending_host;
-            $port = $from_address->sending_port;
-            $protocol = $from_address->sending_protocol;
-
-            if (isset($to['email'])) {
-                $recipants = $to['email'];
-            } else {
-                $recipants = null;
-            }
-            if (isset($to['name'])) {
-                $recipantname = $to['name'];
-            } else {
-                $recipantname = null;
-            }
-            if (isset($to['cc'])) {
-                $cc = $to['cc'];
-            } else {
-                $cc = null;
-            }
-            if (isset($to['bc'])) {
-                $bc = $to['bc'];
-            } else {
-                $bc = null;
-            }
-    //            if (isset($message['subject'])) {
-    //                $subject = $message['subject'];
-    //            } else {
-    //                $subject = null;
-    //            }
-                if (isset($message['body'])) {
-                    $content = $message['body'];
-                } else {
-                    $content = null;
-                }
-            if (isset($message['scenario'])) {
-                $template = $message['scenario'];
-            } else {
-                $template = null;
-            }
-            if (isset($message['attachments'])) {
-                $attachment = $message['attachments'];
-            } else {
-                $attachment = null;
-            }
-
-            // Inline Attachments
-            if (isset($message['add_embedded_image'])) {
-                $add_embedded_images = $message['add_embedded_image'];
-            } else {
-                $add_embedded_images = null;
-            }
-
-                // template variables
-                if (Auth::user()) {
-                    $agent = Auth::user()->user_name;
-                } else {
-                    $agent = null;
-                }
-            if (isset($template_variables['ticket_agent_name'])) {
-                $ticket_agent_name = $template_variables['ticket_agent_name'];
-            } else {
-                $ticket_agent_name = null;
-            }
-            if (isset($template_variables['ticket_number'])) {
-                $ticket_number = $template_variables['ticket_number'];
-            } else {
-                $ticket_number = null;
-            }
-            if (isset($template_variables['ticket_client_name'])) {
-                $ticket_client_name = $template_variables['ticket_client_name'];
-            } else {
-                $ticket_client_name = null;
-            }
-            if (isset($template_variables['ticket_client_email'])) {
-                $ticket_client_email = $template_variables['ticket_client_email'];
-            } else {
-                $ticket_client_email = null;
-            }
-            if (isset($template_variables['ticket_body'])) {
-                $ticket_body = $template_variables['ticket_body'];
-            } else {
-                $ticket_body = null;
-            }
-            if (isset($template_variables['ticket_assigner'])) {
-                $ticket_assigner = $template_variables['ticket_assigner'];
-            } else {
-                $ticket_assigner = null;
-            }
-            if (isset($template_variables['ticket_link_with_number'])) {
-                $ticket_link_with_number = $template_variables['ticket_link_with_number'];
-            } else {
-                $ticket_link_with_number = null;
-            }
-            if (isset($template_variables['system_from'])) {
-                $system_from = $template_variables['system_from'];
-            } else {
-                $system_from = $this->company();
-            }
-            if (isset($template_variables['system_link'])) {
-                $system_link = $template_variables['system_link'];
-            } else {
-                $system_link = url('/');
-            }
-            if (isset($template_variables['system_error'])) {
-                $system_error = $template_variables['system_error'];
-            } else {
-                $system_error = null;
-            }
-            if (isset($template_variables['agent_sign'])) {
-                $agent_sign = $template_variables['agent_sign'];
-            } else {
-                $agent_sign = null;
-            }
-            if (isset($template_variables['department_sign'])) {
-                $department_sign = $template_variables['department_sign'];
-            } else {
-                $department_sign = null;
-            }
-            if (isset($template_variables['password_reset_link'])) {
-                $password_reset_link = $template_variables['password_reset_link'];
-            } else {
-                $password_reset_link = null;
-            }
-            if (isset($template_variables['user_password'])) {
-                $user_password = $template_variables['user_password'];
-            } else {
-                $user_password = null;
-            }
-            if (isset($template_variables['email_address'])) {
-                $email_address = $template_variables['email_address'];
-            } else {
-                $email_address = null;
-            }
-            if (isset($template_variables['user'])) {
-                $user = $template_variables['user'];
-            } else {
-                $user = null;
-            }
-
-//                $system_link = url('/');
-
-//                $system_from = $this->company();
-
-                $mail = new \PHPMailer();
-
-            $status = \DB::table('settings_email')->first();
-
-            $path2 = \Config::get('view.paths');
-
-    //            $directory = $path2[0].DIRECTORY_SEPARATOR.'emails'.DIRECTORY_SEPARATOR.$status->template.DIRECTORY_SEPARATOR;
-    //
-    //            $handle = fopen($directory.$template.'.blade.php', 'r');
-    //            $contents = fread($handle, filesize($directory.$template.'.blade.php'));
-    //            fclose($handle);
-
-                $template = TemplateType::where('name', '=', $template)->first();
-
-            $set = \App\Model\Common\TemplateSet::where('name', '=', $status->template)->first();
-
-            if (isset($set['id'])) {
-                $template_data = \App\Model\Common\Template::where('set_id', '=', $set->id)->where('type', '=', $template->id)->first();
-                $contents = $template_data->message;
-                if ($template_data->variable == 1) {
-                    if ($template_data->subject) {
-                        $subject = $template_data->subject;
-                        if ($ticket_number != null) {
-                            $subject = $subject.' [#'.$ticket_number.']';
-                        }
-                    } else {
-                        $subject = $message['subject'];
-                    }
-                } else {
-                    $subject = $message['subject'];
-                }
-            } else {
-                $contents = null;
-                $subject = null;
-            }
-
-            $variables = ['{!!$user!!}', '{!!$agent!!}', '{!!$ticket_number!!}', '{!!$content!!}', '{!!$from!!}', '{!!$ticket_agent_name!!}', '{!!$ticket_client_name!!}', '{!!$ticket_client_email!!}', '{!!$ticket_body!!}', '{!!$ticket_assigner!!}', '{!!$ticket_link_with_number!!}', '{!!$system_error!!}', '{!!$agent_sign!!}', '{!!$department_sign!!}', '{!!$password_reset_link!!}', '{!!$email_address!!}', '{!!$user_password!!}', '{!!$system_from!!}', '{!!$system_link!!}'];
-
-            $data = [$user, $agent, $ticket_number, $content, $from, $ticket_agent_name, $ticket_client_name, $ticket_client_email, $ticket_body, $ticket_assigner, $ticket_link_with_number, $system_error, $agent_sign, $department_sign, $password_reset_link, $email_address, $user_password, $system_from, $system_link];
-
-                // dd($variables,$data,$contents);
-                // $messagebody = str_replace($variables, $data, $contents);
-
-                foreach ($variables as $key => $variable) {
-                    $messagebody = str_replace($variables[$key], $data[$key], $contents);
-                    // dd($messagebody);
-
-                    $contents = $messagebody;
-                }
-
-                // dd($messagebody);
-                //$mail->SMTPDebug = 3;                // Enable verbose debug output
-                if ($protocol == 'smtp') {
-                    $mail->isSMTP();                   // Set mailer to use SMTP
-                    $mail->Host = $host;               // Specify main and backup SMTP servers
-                    $mail->SMTPAuth = true;            // Enable SMTP authentication
-                    $mail->Username = $username;       // SMTP username
-                    $mail->Password = $password;       // SMTP password
-                    $mail->SMTPSecure = $smtpsecure;   // Enable TLS encryption, `ssl` also accepted
-                    $mail->Port = $port;               // TCP port to connect to
-                    $mail->setFrom($username, $fromname);
-                } elseif ($protocol == 'mail') {
-                    $mail->IsSendmail();               // telling the class to use SendMail transport
-                    if ($username == $fromname) {
-                        $mail->setFrom($username);
-                    } else {
-                        $mail->setFrom($username, $fromname);
-                    }
-                }
-            $mail->addAddress($recipants);         // Add a recipient
-                $mail->isHTML(true);                   // Set email format to HTML
-                if ($cc != null) {
-                    foreach ($cc as $collaborator) {
-                        //mail to collaborators
-                        $collab_user_id = $collaborator->user_id;
-                        $user_id_collab = User::where('id', '=', $collab_user_id)->first();
-                        $collab_email = $user_id_collab->email;
-                        $mail->addCC($collab_email);
-                    }
-                }
-
-            if ($attachment != null) {
-                $size = count($message['attachments']);
-                $attach = $message['attachments'];
-                for ($i = 0; $i < $size; $i++) {
-                    $file_path = $attach[$i]->getRealPath();
-                    $file_name = $attach[$i]->getClientOriginalName();
-                    $mail->addAttachment($file_path, $file_name);
-                }
-            }
-
-            // inline images embedded as attachments
-            if ($add_embedded_images != null) {
-                // dd($add_embedded_images);
-                    foreach ($add_embedded_images as $add_embedded_image) {
-                        if (isset($add_embedded_image->id)) {
-                            $cid = $add_embedded_image->id;
-                        } else {
-                            $cid = null;
-                        }
-                        if (isset($add_embedded_image->name)) {
-                            $file_name = $add_embedded_image->name;
-                        } else {
-                            $file_name = null;
-                        }
-                        if (isset($add_embedded_image->filePath)) {
-                            $file_path = $add_embedded_image->filePath;
-                        } else {
-                            $file_path = null;
-                        }
-                        if (isset($add_embedded_image->disposition)) {
-                            if ($add_embedded_image->disposition == 'INLINE') {
-                                $mail->AddEmbeddedImage($file_path, $cid, $file_name);
-                            } else {
-                                $mail->addAttachment($file_path, $file_name);
-                            }
-                        } else {
-                            $file_path = $add_embedded_image->getRealPath();
-                            $file_name = $add_embedded_image->getClientOriginalName();
-                            $mail->addAttachment($file_path, $file_name);
-                        }
-                    }
-            }
-
-            $mail->CharSet = 'utf8';
-            $mail->Subject = $subject;
-            if ($template == 'ticket-reply-agent') {
-                $line = '---Reply above this line--- <br/><br/>';
-                $body = $line.$messagebody;
-            } else {
-                $body = $messagebody;
-            }
-            $rtl = CommonSettings::where('option_name', '=', 'enable_rtl')->first();
-            if ($rtl->option_value == 1) {
-                $mail->ContentType = 'text/html';
-                $body = '<html dir="rtl" xml:lang="ar" lang="ar"><head></head><body dir="rtl">'.$body.'</body></html>';
-            } else {
-            }
-            $mail->Body = nl2br($body);
-
-            if (!$mail->send()) {
-                return;
-            } else {
-                return 1;
-            }
-        }
-    }
-
-    /**
-     * Sending emails from the system.
-     *
-     * @return MailNotification
-     */
-    public function sendEmail($from, $to, $message)
-    {
-        try {
-            $from_address = $this->fetch_smtp_details($from);
-            if ($from_address == null) {
-                return $from_address;
-            } else {
-                $username = $from_address->email_address;
-                $fromname = $from_address->email_name;
-                $password = \Crypt::decrypt($from_address->password);
-                $smtpsecure = $from_address->sending_encryption;
-                $host = $from_address->sending_host;
-                $port = $from_address->sending_port;
-                $protocol = $from_address->sending_protocol;
-
-                if (isset($to['email'])) {
-                    $recipants = $to['email'];
-                } else {
-                    $recipants = null;
-                }
-                if (isset($to['name'])) {
-                    $recipantname = $to['name'];
-                } else {
-                    $recipantname = null;
-                }
-                if (isset($to['cc'])) {
-                    $cc = $to['cc'];
-                } else {
-                    $cc = null;
-                }
-                if (isset($to['bc'])) {
-                    $bc = $to['bc'];
-                } else {
-                    $bc = null;
-                }
-                if (isset($message['subject'])) {
-                    $subject = $message['subject'];
-                } else {
-                    $subject = null;
-                }
-                if (isset($message['body'])) {
-                    $content = $message['body'];
-                } else {
-                    $content = null;
-                }
-                if (isset($message['scenario'])) {
-                    $template = $message['scenario'];
-                } else {
-                    $template = null;
-                }
-                if (isset($message['attachments'])) {
-                    $attachment = $message['attachments'];
-                } else {
-                    $attachment = null;
-                }
-
-                // template variables
-                if (Auth::user()) {
-                    $agent = Auth::user()->user_name;
-                } else {
-                    $agent = null;
-                }
-
-                $system_link = url('/');
-
-                $system_from = $this->company();
-
-                $mail = new \PHPMailer();
-
-                $status = \DB::table('settings_email')->first();
-
-                // dd($messagebody);
-                //$mail->SMTPDebug = 3;                               // Enable verbose debug output
-                if ($protocol == 'smtp') {
-                    $mail->isSMTP();                   // Set mailer to use SMTP
-                    $mail->Host = $host;               // Specify main and backup SMTP servers
-                    $mail->SMTPAuth = true;            // Enable SMTP authentication
-                    $mail->Username = $username;       // SMTP username
-                    $mail->Password = $password;       // SMTP password
-                    $mail->SMTPSecure = $smtpsecure;   // Enable TLS encryption, `ssl` also accepted
-                    $mail->Port = $port;               // TCP port to connect to
-                    $mail->setFrom($username, $fromname);
-                } elseif ($protocol == 'mail') {
-                    $mail->IsSendmail();               // telling the class to use SendMail transport
-                    if ($username == $fromname) {
-                        $mail->setFrom($username);
-                    } else {
-                        $mail->setFrom($username, $fromname);
-                    }
-                }
-                $mail->addAddress($recipants);     // Add a recipient
-                // Name is optional
-                // $mail->addReplyTo('sada059@gmail.com', 'Information');
-                // Optional name
-                $mail->isHTML(true);                                  // Set email format to HTML
-                if ($cc != null) {
-                    foreach ($cc as $collaborator) {
-                        //mail to collaborators
-                        $collab_user_id = $collaborator->user_id;
-                        $user_id_collab = User::where('id', '=', $collab_user_id)->first();
-                        $collab_email = $user_id_collab->email;
-                        $mail->addCC($collab_email);
-                    }
-                }
-                if ($attachment != null) {
-                    $size = count($message['attachments']);
-                    $attach = $message['attachments'];
-                    for ($i = 0; $i < $size; $i++) {
-                        $file_path = $attach[$i]->getRealPath();
-                        $file_name = $attach[$i]->getClientOriginalName();
-                        $mail->addAttachment($file_path, $file_name);
-                    }
-                }
-                $mail->CharSet = 'utf8';
-                $mail->Subject = $subject;
-                $mail->Body = $content;
-                if (!$mail->send()) {
-                } else {
-                }
-            }
-        } catch (Exception $e) {
-            if ($e instanceof ErrorException) {
-                return \Lang::get('lang.outgoing_email_failed');
-            }
-        }
-    }
-
     /**
      * Fetching comapny name to send mail.
      *
@@ -501,4 +61,246 @@ class PhpMailController extends Controller
             }
         }
     }
+
+    public function sendmail($from, $to, $message, $template_variables)
+    {
+        $this->setQueue();
+        $job = new \App\Jobs\SendEmail($from, $to, $message, $template_variables);
+        $dispatch = $this->dispatch($job);
+
+        return $dispatch;
+    }
+
+    public function sendEmail($from, $to, $message, $template_variables)
+    {
+        $from_address = $this->fetch_smtp_details($from);
+        if ($from_address == null) {
+            throw new Exception('Invalid Email Configuration');
+        }
+
+        $this->setMailConfig($from_address);
+
+        $recipants = $this->checkElement('email', $to);
+        $recipantname = $this->checkElement('name', $to);
+        $cc = $this->checkElement('cc', $to);
+        $bc = $this->checkElement('bc', $to);
+        $subject = $this->checkElement('subject', $message);
+        $content = $this->checkElement('body', $message);
+        $template_type = $this->checkElement('scenario', $message);
+        $attachment = $this->checkElement('attachments', $message);
+
+        $agent = null;
+        // template variables
+        if (Auth::user()) {
+            $agent = Auth::user()->user_name;
+        }
+        $ticket_agent_name = $this->checkElement('ticket_agent_name', $template_variables);
+        $ticket_number = $this->checkElement('ticket_number', $template_variables);
+        $ticket_client_name = $this->checkElement('ticket_client_name', $template_variables);
+        $ticket_client_email = $this->checkElement('ticket_client_email', $template_variables);
+        $ticket_body = $this->checkElement('ticket_body', $template_variables);
+        $ticket_assigner = $this->checkElement('ticket_assigner', $template_variables);
+        $ticket_link_with_number = $this->checkElement('ticket_link_with_number', $template_variables);
+
+        $system_from = $this->checkElement('system_from', $template_variables);
+        if ($system_from === '') {
+            $system_from = $this->company();
+        }
+        $system_link = $this->checkElement('system_link', $template_variables);
+        if ($system_link === '') {
+            $system_link = url('/');
+        }
+        $system_error = $this->checkElement('system_error', $template_variables);
+        $agent_sign = $this->checkElement('agent_sign', $template_variables);
+        $department_sign = $this->checkElement('department_sign', $template_variables);
+        $password_reset_link = $this->checkElement('password_reset_link', $template_variables);
+        $user_password = $this->checkElement('user_password', $template_variables);
+
+        $email_address = $this->checkElement('email_address', $template_variables);
+        $user = $this->checkElement('user', $template_variables);
+
+
+        $status = \DB::table('settings_email')->first();
+
+        $template = TemplateType::where('name', '=', $template_type)->first();
+
+        $set = \App\Model\Common\TemplateSet::where('name', '=', $status->template)->first();
+        if ($template) {
+            if (isset($set['id'])) {
+                $template_data = \App\Model\Common\Template::where('set_id', '=', $set->id)->where('type', '=', $template->id)->first();
+                $contents = $template_data->message;
+                if ($template_data->variable == 1) {
+                    if ($template_data->subject) {
+                        $subject = $template_data->subject;
+                        if ($ticket_number != null) {
+                            $subject = $subject.' [#'.$ticket_number.']';
+                        }
+                    } else {
+                        $subject = $message['subject'];
+                    }
+                } else {
+                    $subject = $message['subject'];
+                }
+            } else {
+                $contents = null;
+                $subject = null;
+            }
+
+
+            $variables = ['{!!$user!!}', '{!!$agent!!}', '{!!$ticket_number!!}', '{!!$content!!}', '{!!$from!!}', '{!!$ticket_agent_name!!}', '{!!$ticket_client_name!!}', '{!!$ticket_client_email!!}', '{!!$ticket_body!!}', '{!!$ticket_assigner!!}', '{!!$ticket_link_with_number!!}', '{!!$system_error!!}', '{!!$agent_sign!!}', '{!!$department_sign!!}', '{!!$password_reset_link!!}', '{!!$email_address!!}', '{!!$user_password!!}', '{!!$system_from!!}', '{!!$system_link!!}'];
+
+            $data = [$user, $agent, $ticket_number, $content, $from, $ticket_agent_name, $ticket_client_name, $ticket_client_email, $ticket_body, $ticket_assigner, $ticket_link_with_number, $system_error, $agent_sign, $department_sign, $password_reset_link, $email_address, $user_password, $system_from, $system_link];
+
+            foreach ($variables as $key => $variable) {
+                $messagebody = str_replace($variables[$key], $data[$key], $contents);
+                $contents = $messagebody;
+            }
+
+
+            if ($template_type == 'ticket-reply-agent') {
+                $line = '---Reply above this line--- <br/><br/>';
+                $content = $line.$messagebody;
+            } else {
+                $content = $messagebody;
+            }
+        }
+        $send = $this->laravelMail($recipants, $recipantname, $subject, $content, $cc, $attachment);
+
+        return $send;
+    }
+
+    public function setMailConfig($from_address)
+    {
+        $username = $from_address->email_address;
+        $fromname = $from_address->email_name;
+        $password = $from_address->password;
+        $smtpsecure = $from_address->sending_encryption;
+        $host = $from_address->sending_host;
+        $port = $from_address->sending_port;
+        $protocol = $from_address->sending_protocol;
+        $this->setServices($from_address->id, $protocol);
+        if($protocol=='mail'){
+            $username = "";
+            $fromname="";
+            $host="";
+            $smtpsecure ="";
+            $port="";
+        }
+        $configs = [
+            'username'   => $username,
+            'from'       => ['address' => $username, 'name' => $fromname],
+            'password'   => $password,
+            'encryption' => $smtpsecure,
+            'host'       => $host,
+            'port'       => $port,
+            'driver'     => $protocol,
+        ];
+        foreach ($configs as $key => $config) {
+            if (is_array($config)) {
+                foreach ($config as $from) {
+                    \Config::set('mail.'.$key, $config);
+                }
+            } else {
+                \Config::set('mail.'.$key, $config);
+            }
+        }
+    }
+
+    public function setServices($emailid, $protocol)
+    {
+        $service = new \App\Model\MailJob\FaveoMail();
+        $services = $service->where('email_id', $emailid)->lists('value', 'key')->toArray();
+        $controller = new \App\Http\Controllers\Admin\helpdesk\EmailsController();
+        $controller->setServiceConfig($protocol, $services);
+    }
+
+    public function checkElement($element, $array)
+    {
+        $value = '';
+        if (is_array($array)) {
+            if (array_key_exists($element, $array)) {
+                $value = $array[$element];
+            }
+        }
+
+        return $value;
+    }
+
+    public function laravelMail($to, $toname, $subject, $data, $cc, $attach)
+    {
+        //dd($to, $toname, $subject, $data, $cc, $attach);
+        //dd(\Config::get('mail'));
+        //dd($attach);
+        $mail = Mail::send('emails.mail', ['data' => $data], function ($m) use ($to, $subject, $toname, $cc, $attach) {
+            $m->to($to, $toname)->subject($subject);
+
+            if ($cc != null) {
+                foreach ($cc as $collaborator) {
+                    //mail to collaborators
+                            $collab_user_id = $collaborator->user_id;
+                    $user_id_collab = User::where('id', '=', $collab_user_id)->first();
+                    $collab_email = $user_id_collab->email;
+                    $m->cc($collab_email);
+                }
+            }
+
+                    //            $mail->addBCC($bc);
+                    $size = count($attach);
+            if ($size > 0) {
+                for ($i = 0; $i < $size; $i++) {
+                    if (is_array($attach) && array_key_exists($i, $attach)) {
+                        $mode = 'normal';
+                        if (is_array($attach[$i]) && array_key_exists('mode', $attach[$i])) {
+                            $mode = $attach[$i]['mode'];
+                        }
+                        $file = $attach[$i]['file_path'];
+                        $name = $attach[$i]['file_name'];
+                        $mime = $attach[$i]['mime'];
+                        $this->attachmentMode($m, $file, $name, $mime, $mode);
+                    }
+                }
+            }
+        });
+        if (is_object($mail) || (is_object($mail) && $mail->getStatusCode() == 200)) {
+            $mail = 1;
+        }
+
+        return $mail;
+    }
+
+    public function setQueue()
+    {
+        $short = 'database';
+        $field = [
+            'driver' => 'database',
+            'table'  => 'jobs',
+            'queue'  => 'default',
+            'expire' => 60,
+        ];
+        $queue = new \App\Model\MailJob\QueueService();
+        $active_queue = $queue->where('status', 1)->first();
+        if ($active_queue) {
+            $short = $active_queue->short_name;
+            $fields = new \App\Model\MailJob\FaveoQueue();
+            $field = $fields->where('service_id', $active_queue->id)->lists('value', 'key')->toArray();
+        }
+        $this->setQueueConfig($short, $field);
+    }
+
+    public function setQueueConfig($short, $field)
+    {
+        \Config::set('queue.default', $short);
+        foreach ($field as $key => $value) {
+            \Config::set("queue.connections.$short.$key", $value);
+        }
+    }
+
+    public function attachmentMode($message, $file, $name, $mime, $mode)
+    {
+        if ($mode == 'data') {
+            return $message->attachData(base64_decode($file, true), $name, ['mime' => $mime]);
+        }
+
+        return $message->attach($file, ['as' => $name, 'mime' => $mime]);
+    }
 }

app/Http/Controllers/Common/PushNotificationController.php

@@ -1,39 +0,0 @@
-<?php
-
-namespace App\Http\Controllers\Common;
-
-// Controllers
-use App\Http\Controllers\Controller;
-// Requests
-use App\User;
-// Models
-use FCM;
-// classes
-use Illuminate\Http\Request;
-
-/**
- * **********************************************
- * PushNotificationController
- * **********************************************
- * This controller is used to send notification to FCM cloud which later will
- * foreward notification to Mobile Application.
- *
- * @author      Ladybird <info@ladybirdweb.com>
- */
-class PushNotificationController extends Controller
-{
-    public function response($token, User $user)
-    {
-    }
-
-    /**
-     * function to get the fcm token from the api under a user.
-     *
-     * @param \Illuminate\Http\Request $request
-     *
-     * @return type
-     */
-    public function fcmToken(Request $request, User $user)
-    {
-    }
-}

app/Http/Controllers/Common/SettingsController.php

@@ -279,7 +279,7 @@ class SettingsController extends Controller
 
     public function Plugins()
     {
-        return view('themes.default1.admin.helpdesk.settings.plugins');
+        return view('themes.default1.admin.helpdesk.settings.plugins', ['info' => 1]);
     }
 
     public function GetPlugin()
@@ -406,7 +406,7 @@ class SettingsController extends Controller
                         $app = base_path().DIRECTORY_SEPARATOR.'config'.DIRECTORY_SEPARATOR.'app.php';
                         chmod($app, 0644);
                         $str = "\n\n\t\t\t'App\\Plugins\\$filename"."\\ServiceProvider',";
-                        $line_i_am_looking_for = 144;
+                        $line_i_am_looking_for = 187;
                         $lines = file($app, FILE_IGNORE_NEW_LINES);
                         $lines[$line_i_am_looking_for] = $str;
                         file_put_contents($app, implode("\n", $lines));
@@ -578,7 +578,7 @@ class SettingsController extends Controller
         if (!$plug) {
             $app = base_path().DIRECTORY_SEPARATOR.'config'.DIRECTORY_SEPARATOR.'app.php';
             $str = "\n'App\\Plugins\\$slug"."\\ServiceProvider',";
-            $line_i_am_looking_for = 144;
+            $line_i_am_looking_for = 187;
             $lines = file($app, FILE_IGNORE_NEW_LINES);
             $lines[$line_i_am_looking_for] = $str;
             file_put_contents($app, implode("\n", $lines));
@@ -592,7 +592,7 @@ class SettingsController extends Controller
 
             $app = base_path().DIRECTORY_SEPARATOR.'config'.DIRECTORY_SEPARATOR.'app.php';
             $str = "\n'App\\Plugins\\$slug"."\\ServiceProvider',";
-            $line_i_am_looking_for = 144;
+            $line_i_am_looking_for = 187;
             $lines = file($app, FILE_IGNORE_NEW_LINES);
             $lines[$line_i_am_looking_for] = $str;
             file_put_contents($app, implode("\n", $lines));

app/Http/Controllers/Common/Socialite.php

@@ -0,0 +1,9 @@
+<?php
+
+namespace App\Http\Controllers\Common;
+
+use Socialite;
+
+class Socialite extends Socialite
+{
+}

app/Http/Controllers/Common/TemplateSetController.php

@@ -6,6 +6,7 @@ use App\Http\Controllers\Controller;
 use App\Http\Requests\helpdesk\TemplateSetRequest;
 use App\Model\Common\Template;
 use App\Model\Common\TemplateSet;
+use Exception;
 use Illuminate\Http\Request;
 use Lang;
 

app/Http/Controllers/Installer/helpdesk/InstallController.php

@@ -24,6 +24,7 @@ use Illuminate\Http\Request;
 use Input;
 use Redirect;
 use Session;
+use UnAuth;
 use View;
 
 /**
@@ -300,7 +301,10 @@ class InstallController extends Controller
         $timezone = $request->input('timezone');
         $date = $request->input('date');
         $datetime = $request->input('datetime');
-
+        $changed = UnAuth::changeLanguage($language);
+        if (!$changed) {
+            return \Redirect::back()->with('fails', 'Invalid language');
+        }
         // checking requested timezone for the admin and system
         $timezones = Timezones::where('name', '=', $timezone)->first();
         if ($timezones == null) {
@@ -370,10 +374,12 @@ class InstallController extends Controller
             $datacontent2 = File::get($app_url);
             $datacontent2 = str_replace('http://localhost', $link, $datacontent2);
             File::put($app_url, $datacontent2);
+            $language = Cache::get('language');
             try {
                 Cache::flush();
 
                 Artisan::call('key:generate');
+                \Cache::forever('language', $language);
 
                 return View::make('themes/default1/installer/helpdesk/view6');
             } catch (Exception $e) {

app/Http/Controllers/Job/MailController.php

@@ -0,0 +1,77 @@
+<?php
+
+namespace App\Http\Controllers\Job;
+
+use App\Http\Controllers\Controller;
+use Exception;
+use Form;
+use Illuminate\Http\Request;
+
+class MailController extends Controller
+{
+    public function serviceForm(Request $request)
+    {
+        $serviceid = $request->input('service');
+
+        $short_name = '';
+        $mail_services = new \App\Model\MailJob\MailService();
+        $mail_service = $mail_services->find($serviceid);
+        if ($mail_service) {
+            $short_name = $mail_service->short_name;
+        }
+        $form = $this->getServiceForm($short_name);
+
+        return $form;
+    }
+
+    public function form($label, $name, $class)
+    {
+        $mailid = \Input::get('emailid');
+        if ($mailid) {
+            $emails = new \App\Model\helpdesk\Email\Emails();
+            $email = $emails->find($mailid);
+            $form = "<div class='".$class."'>".Form::label($name, $label)."<span class='text-red'> *</span>".
+                Form::text($name, $email->getExtraField($name), ['class' => 'form-control']).'</div>';
+        } else {
+            $form = "<div class='".$class."'>".Form::label($name, $label)."<span class='text-red'> *</span>".
+                Form::text($name, null, ['class' => 'form-control']).'</div>';
+        }
+
+        return $form;
+    }
+
+    public function getServiceForm($short_name)
+    {
+        $form = '';
+        try {
+            switch ($short_name) {
+                case 'smtp':
+                    return $form;
+                case 'mail':
+                    return $form;
+                case 'sendmail':
+                    return $form;
+                case 'mailgun':
+                    $form .= "<div class='row'>".$this->form('Domain', 'domain', 'col-md-6 form-group');
+                    $form .= $this->form('Secret Key', 'secret', 'col-md-6 form-group').'</div>';
+
+                    return $form;
+                case 'mandrill':
+                    $form .= "<div class='row'>".$this->form('Secret Key', 'secret', 'col-md-6 form-group').'</div>';
+
+                    return $form;
+                case 'log':
+                    return $form;
+                case 'ses':
+                     $form .= "<div class='row'>".$this->form('Key', 'key', 'col-md-6 form-group');
+                    $form .= $this->form('Secret Key', 'secret', 'col-md-6 form-group').$this->form('Region', 'region', 'col-md-6 form-group').'</div>';
+
+                    return $form;
+                default:
+                    return $form;
+            }
+        } catch (Exception $ex) {
+            dd($ex);
+        }
+    }
+}

app/Http/Controllers/Job/QueueController.php

@@ -0,0 +1,190 @@
+<?php
+
+namespace App\Http\Controllers\Job;
+
+use App\Http\Controllers\Controller;
+use App\Http\Requests\helpdesk\Queue\QueueRequest;
+use App\Model\MailJob\FaveoQueue;
+use App\Model\MailJob\QueueService;
+use Exception;
+use Form;
+use Illuminate\Http\Request;
+
+class QueueController extends Controller
+{
+    public function index()
+    {
+        try {
+            $queue = new QueueService();
+            $queues = $queue->select('id', 'name', 'status')->get();
+
+            return view('themes.default1.admin.helpdesk.queue.index', compact('queues'));
+        } catch (Exception $ex) {
+            return redirect()->back()->with('fails', $ex->getMessage());
+        }
+    }
+
+    public function edit($id)
+    {
+        try {
+            $queues = new QueueService();
+            $queue = $queues->find($id);
+            if (!$queue) {
+                throw new Exception('Sorry we can not find your request');
+            }
+
+            return view('themes.default1.admin.helpdesk.queue.edit', compact('queue'));
+        } catch (Exception $ex) {
+            return redirect()->back()->with('fails', $ex->getMessage());
+        }
+    }
+
+    public function update($id, QueueRequest $request)
+    {
+        try {
+            $values = $request->except('_token');
+            $queues = new QueueService();
+            $queue = $queues->find($id);
+            if (!$queue) {
+                throw new Exception('Sorry we can not find your request');
+            }
+            $setting = new FaveoQueue();
+            $settings = $setting->where('service_id', $id)->get();
+            if ($settings->count() > 0) {
+                foreach ($settings as $set) {
+                    $set->delete();
+                }
+            }
+            if (count($values) > 0) {
+                foreach ($values as $key => $value) {
+                    $setting->create([
+                        'service_id' => $id,
+                        'key'        => $key,
+                        'value'      => $value,
+                    ]);
+                }
+            }
+
+            return redirect()->back()->with('success', 'Updated');
+        } catch (Exception $ex) {
+            return redirect()->back()->with('fails', $ex->getMessage());
+        }
+    }
+
+    public function activate($id)
+    {
+        try {
+            $queues = new QueueService();
+            $queue = $queues->find($id);
+            $active_queue = $queues->where('status', 1)->first();
+            if (!$queue) {
+                throw new Exception('Sorry we can not find your request');
+            }
+            if ($queue->isActivate() == false && $id != 1 && $id != 2) {
+                throw new Exception("To activate $queue->name , Please configure it first");
+            }
+            if ($active_queue) {
+                $active_queue->status = 0;
+                $active_queue->save();
+            }
+            $queue->status = 1;
+            $queue->save();
+
+            return redirect()->back()->with('success', 'Activated');
+        } catch (Exception $ex) {
+            return redirect()->back()->with('fails', $ex->getMessage());
+        }
+    }
+
+    public function getForm(Request $request)
+    {
+        $queueid = $request->input('queueid');
+        $form = $this->getFormById($queueid);
+
+        return $form;
+    }
+
+    public function getShortNameById($queueid)
+    {
+        $short = '';
+        $queues = new QueueService();
+        $queue = $queues->find($queueid);
+        if ($queue) {
+            $short = $queue->short_name;
+        }
+
+        return $short;
+    }
+
+    public function getIdByShortName($short)
+    {
+        $id = '';
+        $queues = new QueueService();
+        $queue = $queues->where('short_name', $short)->first();
+        if ($queue) {
+            $id = $queue->id;
+        }
+
+        return $id;
+    }
+
+    public function getFormById($id)
+    {
+        $short = $this->getShortNameById($id);
+        $form = '';
+        switch ($short) {
+            case 'beanstalkd':
+                $form .= "<div class='row'>";
+                $form .= $this->form($short, 'Driver', 'driver', 'col-md-6 form-group', 'beanstalkd');
+                $form .= $this->form($short, 'Host', 'host', 'col-md-6 form-group', 'localhost');
+                $form .= $this->form($short, 'Queue', 'queue', 'col-md-6 form-group', 'default');
+                $form .= '</div>';
+
+                return $form;
+            case 'sqs':
+                $form .= "<div class='row'>";
+                $form .= $this->form($short, 'Driver', 'driver', 'col-md-6 form-group', 'sqs');
+                $form .= $this->form($short, 'Key', 'key', 'col-md-6 form-group', 'your-public-key');
+                $form .= $this->form($short, 'Secret', 'secret', 'col-md-6 form-group', 'your-queue-url');
+                $form .= $this->form($short, 'Region', 'region', 'col-md-6 form-group', 'us-east-1');
+                $form .= '</div>';
+
+                return $form;
+            case 'iron':
+                $form .= "<div class='row'>";
+                $form .= $this->form($short, 'Driver', 'driver', 'col-md-6 form-group', 'iron');
+                $form .= $this->form($short, 'Host', 'host', 'col-md-6 form-group', 'mq-aws-us-east-1.iron.io');
+                $form .= $this->form($short, 'Token', 'token', 'col-md-6 form-group', 'your-token');
+                $form .= $this->form($short, 'Project', 'project', 'col-md-6 form-group', 'your-project-id');
+                $form .= $this->form($short, 'Queue', 'queue', 'col-md-6 form-group', 'your-queue-name');
+                $form .= '</div>';
+
+                return $form;
+            case 'redis':
+                $form .= "<div class='row'>";
+                $form .= $this->form($short, 'Driver', 'driver', 'col-md-6 form-group', 'redis');
+                $form .= $this->form($short, 'Queue', 'queue', 'col-md-6 form-group', 'default');
+                $form .= '</div>';
+
+                return $form;
+            default:
+                return $form;
+        }
+    }
+
+    public function form($short, $label, $name, $class, $placeholder = '')
+    {
+        $queueid = $this->getIdByShortName($short);
+        $queues = new QueueService();
+        $queue = $queues->find($queueid);
+        if ($queue) {
+            $form = "<div class='".$class."'>".Form::label($name, $label)."<span class='text-red'> *</span>".
+                    Form::text($name, $queue->getExtraField($name), ['class' => 'form-control', 'placeholder' => $placeholder]).'</div>';
+        } else {
+            $form = "<div class='".$class."'>".Form::label($name, $label)."<span class='text-red'> *</span>".
+                    Form::text($name, null, ['class' => 'form-control', 'placeholder' => $placeholder]).'</div>';
+        }
+
+        return $form;
+    }
+}

app/Http/Controllers/Utility/LibraryController.php

@@ -78,6 +78,7 @@ class LibraryController extends Controller
     {
         try {
             $encrypted = json_decode($encrypted);
+            if ($encrypted) {
                 $sealed_data = $encrypted->seal;
                 $envelope = $encrypted->envelope;
                 $input = base64_decode($sealed_data);
@@ -89,8 +90,9 @@ class LibraryController extends Controller
                 openssl_open($input, $plaintext, $einput, $private_key);
 
                 return $plaintext;
+            }
         } catch (Exception $ex) {
-            // dd($ex);
+            dd($ex);
         }
     }
 

app/Http/Middleware/Authenticate.php

@@ -43,7 +43,9 @@ class Authenticate
     {
         if ($this->auth->guest()) {
             if ($request->ajax()) {
-                return response('Unauthorized.', 401);
+                $result = ['fails' => 'Unauthorized! Please login again'];
+
+                return response()->json(compact('result'));
             } else {
                 return redirect()->guest('auth/login');
             }

app/Http/Middleware/CheckRole.php

@@ -3,6 +3,7 @@
 namespace App\Http\Middleware;
 
 use Closure;
+use Lang;
 
 /**
  * CheckRole.
@@ -25,6 +26,6 @@ class CheckRole
             return $next($request);
         }
 
-        return redirect('guest')->with('fails', 'You are not authorised');
+        return redirect('guest')->with('fails', Lang::get('lang.not-autherised'));
     }
 }

app/Http/Middleware/CheckRoleAgent.php

@@ -3,6 +3,7 @@
 namespace App\Http\Middleware;
 
 use Closure;
+use Lang;
 
 /**
  * CheckRoleAgent.
@@ -25,6 +26,6 @@ class CheckRoleAgent
             return $next($request);
         }
 
-        return redirect('dashboard')->with('fails', 'You are not authorised');
+        return redirect('dashboard')->with('fails', Lang::get('lang.not-autherised'));
     }
 }

app/Http/Middleware/CheckRoleUser.php

@@ -3,6 +3,7 @@
 namespace App\Http\Middleware;
 
 use Closure;
+use Lang;
 
 /**
  * CheckRoleUser.
@@ -25,6 +26,6 @@ class CheckRoleUser
             return $next($request);
         }
 
-        return redirect('guest')->with('fails', 'You are not authorised');
+        return redirect('guest')->with('fails', Lang::get('lang.not-autherised'));
     }
 }

app/Http/Requests/helpdesk/AgentRequest.php

@@ -3,6 +3,7 @@
 namespace App\Http\Requests\helpdesk;
 
 use App\Http\Requests\Request;
+use App\Model\helpdesk\Settings\CommonSettings;
 
 /**
  * AgentRequest.
@@ -28,10 +29,44 @@ class AgentRequest extends Request
      */
     public function rules()
     {
+        $check = $this->check(new CommonSettings());
+        if ($check != 0) {
+            return $check;
+        }
+
         return [
             'user_name'  => 'required|unique:users|max:30',
             'first_name' => 'required|max:30',
-            'last_name'  => 'required|max:30',
+            // 'last_name'  => 'required|max:30',
+            'email'      => 'required|unique:users',
+            'active'     => 'required',
+            // 'account_status' => 'required',
+            'group'               => 'required',
+            'primary_department'  => 'required',
+            'agent_time_zone'     => 'required',
+            // 'phone_number' => 'phone:IN',
+            'mobile' => 'unique:users',
+            'team'   => 'required',
+        ];
+    }
+
+    /**
+     *@category Funcion to set rule if send opt is enabled
+     *
+     *@param object $settings (instance of Model common settings)
+     *
+     *@author manish.verma@ladybirdweb.com
+     *
+     *@return array|int
+     */
+    public function check($settings)
+    {
+        $settings = $settings->select('status')->where('option_name', '=', 'send_otp')->first();
+        if ($settings->status == '1' || $settings->status == 1) {
+            return [
+                'user_name'           => 'required|unique:users|max:30',
+                'first_name'          => 'required|max:30',
+                // 'last_name'           => 'required|max:30',
                 'email'               => 'required|unique:users',
                 'active'              => 'required',
             // 'account_status'       => 'required',
@@ -41,6 +76,11 @@ class AgentRequest extends Request
                 // 'phone_number' => 'phone:IN',
                 // 'mobile' => 'phone:IN',
                 'team'                => 'required',
+                'mobile'              => 'required|unique:users',
+                'country_code'        => 'required',
             ];
+        } else {
+            return 0;
+        }
     }
 }

app/Http/Requests/helpdesk/AgentUpdate.php

@@ -31,7 +31,7 @@ class AgentUpdate extends Request
         return [
             'user_name'           => 'required|max:30|min:3|unique:users,user_name,'.$this->segment(2),
             'first_name'          => 'required|max:30',
-            'last_name'           => 'required|max:30',
+            // 'last_name'           => 'required|max:30',
             'email'               => 'required|email|unique:users,email,'.$this->segment(2),
             'active'              => 'required',
             'role'                => 'required',
@@ -39,6 +39,7 @@ class AgentUpdate extends Request
             'primary_department'  => 'required',
             'agent_time_zone'     => 'required',
             'team'                => 'required',
+            'mobile'              => 'unique:users,mobile,'.$this->segment(2),
         ];
     }
 }

app/Http/Requests/helpdesk/ChangepasswordRequest.php

@@ -0,0 +1,37 @@
+<?php
+
+namespace App\Http\Requests\helpdesk;
+
+use App\Http\Requests\Request;
+
+/**
+ * DiagnoRequest.
+ *
+ * @author  Ladybird <info@ladybirdweb.com>
+ */
+class ChangepasswordRequest extends Request
+{
+    /**
+     * Determine if the user is authorized to make this request.
+     *
+     * @return bool
+     */
+    public function authorize()
+    {
+        return true;
+    }
+
+    /**
+     * Get the validation rules that apply to the request.
+     *
+     * @return array
+     */
+    public function rules()
+    {
+        return [
+
+            'change_password' => 'required',
+            // 'message' => 'required',
+        ];
+    }
+}

app/Http/Requests/helpdesk/ClientRequest.php

@@ -3,6 +3,7 @@
 namespace App\Http\Requests\helpdesk;
 
 use App\Http\Requests\Request;
+use App\Model\helpdesk\Settings\CommonSettings;
 
 /**
  * CompanyRequest.
@@ -28,11 +29,133 @@ class ClientRequest extends Request
      */
     public function rules()
     {
-        return [
+        $check = $this->check(new CommonSettings());
+        if ($check != 0) {
+            return $check;
+            $custom_rule = $this->getCustomRule();
+            $rules = array_merge($check, $custom_rule);
+
+            return $rules;
+        }
+        $current_rule = [
             'Name'    => 'required',
             'Email'   => 'required|email',
             'Subject' => 'required',
             'Details' => 'required',
         ];
+        $custom_rule = $this->getCustomRule();
+        $rules = array_merge($current_rule, $custom_rule);
+
+        return $rules;
     }
+
+    public function getHelpTopic()
+    {
+        $help_topics = new \App\Model\helpdesk\Manage\Help_topic();
+        $topic = $this->input('helptopic');
+        $help_topic = $help_topics->where('id', $topic)->first();
+
+        return $help_topic;
+    }
+
+    public function getCustomRule()
+    {
+        $custom_form = '';
+        $help_topic = $this->getHelpTopic();
+        if ($help_topic) {
+            $custom_form = $help_topic->custom_form;
+        }
+
+        return $this->getForm($custom_form);
+    }
+
+    public function getForm($formid)
+    {
+        $id = '';
+        $forms = new \App\Model\helpdesk\Form\Forms();
+        $form = $forms->where('id', $formid)->first();
+        if ($form) {
+            $id = $form->id;
+        }
+
+        return $this->getFields($id);
+    }
+
+    public function getFields($formid)
+    {
+        $rules = [];
+        $field = new \App\Model\helpdesk\Form\Fields();
+        $fields = $field->where('forms_id', $formid)->get();
+        if ($fields->count() > 0) {
+            foreach ($fields as $fd) {
+                if ($fd->required === '1') {
+                    $rules[str_replace(' ', '_', $fd->name)] = 'required';
+                }
+                $rules = array_merge($rules, $this->getChild($fd->id));
+            }
+        }
+
+        return $rules;
+    }
+
+    public function getChild($fieldid)
+    {
+        $children = new \App\Model\helpdesk\Form\FieldValue();
+        $childs = $children->where('field_id', $fieldid)->get();
+        $rules = [];
+        if ($childs->count() > 0) {
+            foreach ($childs as $child) {
+                $child_formid = $child->child_id;
+
+                return $this->getForm($child_formid);
+            }
+        }
+
+        return [];
+    }
+
+    /**
+     *@category Funcion to set rule if send opt is enabled
+     *
+     *@param object $settings (instance of Model common settings)
+     *
+     *@author manish.verma@ladybirdweb.com
+     *
+     *@return array|int
+     */
+    public function check($settings)
+    {
+        $settings = $settings->select('status')->where('option_name', '=', 'send_otp')->first();
+        $email_mandatory = $settings->select('status')->where('option_name', '=', 'email_mandatory')->first();
+        if (($email_mandatory->status == 0 || $email_mandatory->status == '0')) {
+            if (!\Auth::check()) {
+                return [
+                'Name'    => 'required',
+                'Email'   => 'email',
+                'Subject' => 'required',
+                'Details' => 'required',
+                'mobile'  => 'required',
+                ];
+            } else {
+                return [
+                'Subject' => 'required',
+                'Details' => 'required',
+                ];
+            }
+        } else {
+            return 0;
+        }
+    }
+
+//    public function purifyArray($array){
+//        $purified = [];
+//        foreach($array as $key=>$value){
+//            if(!is_array($value)){
+//                $purified[$key]="required";
+//            }else{
+//                $purified[] = $this->purifyArray($value);
+//            }
+//        }
+//        return array_dot($purified);
+//    }
 }

app/Http/Requests/helpdesk/CreateTicketRequest.php

@@ -3,6 +3,7 @@
 namespace App\Http\Requests\helpdesk;
 
 use App\Http\Requests\Request;
+use App\Model\helpdesk\Settings\CommonSettings;
 
 /**
  * CreateTicketRequest.
@@ -21,6 +22,15 @@ class CreateTicketRequest extends Request
         return true;
     }
 
+    public function wantsJson()
+    {
+        if (in_array('api', $this->segments())) {
+            return true;
+        }
+
+        return false;
+    }
+
     /**
      * Get the validation rules that apply to the request.
      *
@@ -28,8 +38,12 @@ class CreateTicketRequest extends Request
      */
     public function rules()
     {
-        return [
+        $check = $this->check(new CommonSettings());
+        if ($check != 0) {
+            return $check;
+        }
 
+        return [
             'email'       => 'required|email|max:60',
             'first_name'  => 'required|min:3|max:40',
             'helptopic'   => 'required',
@@ -40,4 +54,69 @@ class CreateTicketRequest extends Request
             'priority' => 'required',
         ];
     }
+
+    /**
+     *@category Funcion to set rule if send opt is enabled
+     *
+     *@param object $settings (instance of Model common settings)
+     *
+     *@author manish.verma@ladybirdweb.com
+     *
+     *@return array|int
+     */
+    public function check($settings)
+    {
+        $settings = $settings->select('status')->where('option_name', '=', 'send_otp')->first();
+        $email_mandatory = CommonSettings::select('status')->where('option_name', '=', 'email_mandatory')->first();
+        // dd($settings->status, $email_mandatory->status);
+        if (($settings->status == '1' || $settings->status == 1) && ($email_mandatory->status == '1' || $email_mandatory->status == 1)) {
+            return [
+                'email'       => 'required|email|max:60',
+                'first_name'  => 'required|min:3|max:40',
+                'helptopic'   => 'required',
+                // 'dept' => 'required',
+                'sla'      => 'required',
+                'subject'  => 'required|min:5',
+                'body'     => 'required|min:10',
+                'priority' => 'required',
+                'code'     => 'required',
+                'mobile'   => 'required',
+            ];
+        } elseif (($settings->status == '0' || $settings->status == 0) && ($email_mandatory->status == '1' || $email_mandatory->status == 1)) {
+            return 0;
+        } elseif (($settings->status == '0' || $settings->status == 0) && ($email_mandatory->status == '0' || $email_mandatory->status == 0)) {
+            $rule = $this->onlyMobleRequired();
+
+            return $rule;
+        } elseif (($settings->status == '1' || $settings->status == 1) && ($email_mandatory->status == '0' || $email_mandatory->status == 0)) {
+            $rule = $this->onlyMobleRequired();
+
+            return $rule;
+        } else {
+            return 0;
+        }
+    }
+
+    /**
+     *@category function to make only moble required rule
+     *
+     *@param null
+     *
+     *@return array
+     */
+    public function onlyMobleRequired()
+    {
+        return [
+                'email'       => 'email|max:60',
+                'first_name'  => 'required|min:3|max:40',
+                'helptopic'   => 'required',
+                // 'dept' => 'required',
+                'sla'      => 'required',
+                'subject'  => 'required|min:5',
+                'body'     => 'required|min:10',
+                'priority' => 'required',
+                'code'     => 'required',
+                'mobile'   => 'required',
+            ];
+    }
 }

app/Http/Requests/helpdesk/Job/TaskRequest.php

@@ -0,0 +1,48 @@
+<?php
+
+namespace App\Http\Requests\helpdesk\Job;
+
+use App\Http\Requests\Request;
+
+class TaskRequest extends Request
+{
+    /**
+     * Determine if the user is authorized to make this request.
+     *
+     * @return bool
+     */
+    public function authorize()
+    {
+        return true;
+    }
+
+    /**
+     * Get the validation rules that apply to the request.
+     *
+     * @return array
+     */
+    public function rules()
+    {
+        return [
+            'fetching-commands'     => 'required_if:email_fetching,1',
+            'notification-commands' => 'required_if:notification_cron,1',
+            'work-commands'         => 'required_if:condition,1',
+            'workflow-dailyAt'      => 'required_if:work-commands,dailyAt',
+            'notification-dailyAt'  => 'required_if:notification-commands,dailyAt',
+            'fetching-dailyAt'      => 'required_if:fetching-commands,dailyAt',
+        ];
+    }
+
+    public function messages()
+    {
+        return [
+            'fetching-commands.required_if'     => 'Please choose your Email Fetching timing',
+            'notification-commands.required_if' => 'Please choose your Email Notification timing',
+            'work-commands.required_if'         => 'Please choose your Auto-close Workflow timing',
+            'workflow-dailyAt.required_if'      => 'Please enter the time for Auto-close Workflow timing',
+            'notification-dailyAt.required_if'  => 'Please enter the time for Email Notification timing',
+            'fetching-dailyAt.required_if'      => 'Please enter the time for Email Fetching timing',
+
+        ];
+    }
+}

app/Http/Requests/helpdesk/Mail/MailRequest.php

@@ -0,0 +1,80 @@
+<?php
+
+namespace App\Http\Requests\helpdesk\Mail;
+
+use App\Http\Requests\Request;
+
+class MailRequest extends Request
+{
+    /**
+     * Determine if the user is authorized to make this request.
+     *
+     * @return bool
+     */
+    public function authorize()
+    {
+        return true;
+    }
+
+    /**
+     * Get the validation rules that apply to the request.
+     *
+     * @return array
+     */
+    public function rules()
+    {
+        $id = $this->segment(2);
+        $email_address_rule = 'required|email|unique:emails';
+        if ($id) {
+            $email_address_rule = 'required|email|unique:emails,id,'.$id;
+        }
+
+
+        $rules = [
+            'email_address'    => $email_address_rule,
+            'email_name'       => 'required',
+            'password'         => 'required',
+            'sending_protocol' => 'required_if:sending_status,on',
+        ];
+        $driver = $this->input('sending_protocol');
+        $driver_rules = $this->getDriver($driver);
+        $rules = array_merge($rules, $driver_rules);
+
+        return $rules;
+    }
+
+    public function getDriver($serviceid)
+    {
+        $rules = [];
+        $mail_services = new \App\Model\MailJob\MailService();
+        $mail_service = $mail_services->find($serviceid);
+        if ($mail_service) {
+            $short = $mail_service->short_name;
+            $rules = $this->getRules($short);
+        }
+
+        return $rules;
+    }
+
+    public function getRules($short)
+    {
+        $rules = [];
+        switch ($short) {
+            case 'mailgun':
+                $rules = [
+                    'domain' => 'required',
+                    'secret' => 'required',
+                ];
+
+                return $rules;
+            case 'mandrill':
+                $rules = [
+                   'secret' => 'required',
+                ];
+
+                return $rules;
+            default:
+                return $rules;
+        }
+    }
+}

app/Http/Requests/helpdesk/OtpVerifyRequest.php

@@ -0,0 +1,36 @@
+<?php
+
+namespace App\Http\Requests\helpdesk;
+
+use App\Http\Requests\Request;
+
+/**
+ * LoginRequest.
+ *
+ * @author  Ladybird <info@ladybirdweb.com>
+ */
+class OtpVerifyRequest extends Request
+{
+    /**
+     * Determine if the user is authorized to make this request.
+     *
+     * @return bool
+     */
+    public function authorize()
+    {
+        return true;
+    }
+
+    /**
+     * Get the validation rules that apply to the request.
+     *
+     * @return array
+     */
+    public function rules()
+    {
+        return [
+            'email'    => 'required',
+            'mobile'   => 'required',
+        ];
+    }
+}

app/Http/Requests/helpdesk/PriorityRequest.php

@@ -0,0 +1,47 @@
+<?php
+
+namespace App\Http\Requests\helpdesk;
+
+use App\Http\Requests\Request;
+
+/**
+ * BanlistRequest.
+ *
+ * @author  Ladybird <info@ladybirdweb.com>
+ */
+class PriorityRequest extends Request
+{
+    /**
+     * Determine if the user is authorized to make this request.
+     *
+     * @return bool
+     */
+    public function authorize()
+    {
+        return true;
+    }
+
+    /**
+     * Get the validation rules that apply to the request.
+     *
+     * @return array
+     */
+    public function rules()
+    {
+        return [
+
+
+             'priority'                                      => 'required|max:10',
+            'status'                                         => 'required',
+            'priority_desc'                                  => 'required|max:255',
+            'priority_color'                                 => 'required',
+             'ispublic'                                      => 'required',
+             'priority_successfully_updated'                 => 'priority successfully updated',
+                          'priority_successfully_created!!!' => 'priority successfully created',
+
+
+
+
+        ];
+    }
+}

app/Http/Requests/helpdesk/ProfileRequest.php

@@ -31,6 +31,7 @@ class ProfileRequest extends Request
         return [
             'first_name'  => 'required',
             'profile_pic' => 'mimes:png,jpeg',
+            // 'mobile'      => 'unique:users,mobile',
         ];
     }
 }

app/Http/Requests/helpdesk/Queue/QueueRequest.php

@@ -0,0 +1,43 @@
+<?php
+
+namespace App\Http\Requests\helpdesk\Queue;
+
+use App\Http\Requests\Request;
+
+class QueueRequest extends Request
+{
+    /**
+     * Determine if the user is authorized to make this request.
+     *
+     * @return bool
+     */
+    public function authorize()
+    {
+        return true;
+    }
+
+    /**
+     * Get the validation rules that apply to the request.
+     *
+     * @return array
+     */
+    public function rules()
+    {
+        $request = $this->except('_token');
+        $rules = $this->setRule($request);
+
+        return $rules;
+    }
+
+    public function setRule($request)
+    {
+        $rules = [];
+        if (count($request) > 0) {
+            foreach ($request as $key => $value) {
+                $rules[$key] = 'required';
+            }
+        }
+
+        return $rules;
+    }
+}

app/Http/Requests/helpdesk/RegisterRequest.php

@@ -3,6 +3,7 @@
 namespace App\Http\Requests\helpdesk;
 
 use App\Http\Requests\Request;
+use App\Model\helpdesk\Settings\CommonSettings;
 
 /**
  * RegisterRequest.
@@ -28,6 +29,11 @@ class RegisterRequest extends Request
      */
     public function rules()
     {
+        $check = $this->check(new CommonSettings());
+        if ($check != 0) {
+            return $check;
+        }
+
         return [
             'email'                 => 'required|max:50|email|unique:users',
             'full_name'             => 'required',
@@ -35,4 +41,43 @@ class RegisterRequest extends Request
             'password_confirmation' => 'required|same:password',
         ];
     }
+
+    /**
+     *@category Funcion to set rule if send opt is enabled
+     *
+     *@param object $settings (instance of Model common settings)
+     *
+     *@author manish.verma@ladybirdweb.com
+     *
+     *@return array|int
+     */
+    public function check($settings)
+    {
+        $settings = $settings->select('status')->where('option_name', '=', 'send_otp')->first();
+        $email_mandatory = $settings->select('status')->where('option_name', '=', 'email_mandatory')->first();
+        // dd($settings->status, $email_mandatory->status);
+        if ($settings->status == '0' || $settings->status == 0 && ($email_mandatory->status == 0 || $email_mandatory->status == '0')) {
+            return 0;
+        } elseif (($settings->status == '1' || $settings->status == 1) && ($email_mandatory->status == 1 || $email_mandatory->status == '1')) {
+            return [
+                'email'                 => 'required|max:50|email|unique:users',
+                'full_name'             => 'required',
+                'password'              => 'required|min:6',
+                'password_confirmation' => 'required|same:password',
+                'code'                  => 'required',
+                'mobile'                => 'required|unique:users',
+            ];
+        } elseif (($settings->status == '1' || $settings->status == 1) && ($email_mandatory->status == 0 || $email_mandatory->status == '0')) {
+            return [
+                'email'                 => 'max:50|email|unique:users',
+                'full_name'             => 'required',
+                'password'              => 'required|min:6',
+                'password_confirmation' => 'required|same:password',
+                'code'                  => 'required',
+                'mobile'                => 'required|unique:users',
+            ];
+        } else {
+            return 0;
+        }
+    }
 }

app/Http/Requests/helpdesk/Sys_userRequest.php

@@ -3,6 +3,7 @@
 namespace App\Http\Requests\helpdesk;
 
 use App\Http\Requests\Request;
+use App\Model\helpdesk\Settings\CommonSettings;
 
 /**
  * Sys_userRequest.
@@ -28,10 +29,70 @@ class Sys_userRequest extends Request
      */
     public function rules()
     {
+        $check = $this->check(new CommonSettings());
+        if ($check != 0) {
+            return $check;
+        }
+
         return [
             'first_name'    => 'required',
             'user_name'     => 'required|min:3|unique:users,user_name',
             'email'         => 'required|unique:users,email',
+            'mobile'        => 'unique:users',
+        ];
+    }
+
+    /**
+     *@category Funcion to set rule if send opt is enabled
+     *
+     *@param object $settings (instance of Model common settings)
+     *
+     *@author manish.verma@ladybirdweb.com
+     *
+     *@return array|int
+     */
+    public function check($settings)
+    {
+        $settings = $settings->select('status')->where('option_name', '=', 'send_otp')->first();
+        $email_mandatory = CommonSettings::select('status')->where('option_name', '=', 'email_mandatory')->first();
+        if (($settings->status == '1' || $settings->status == 1) && ($email_mandatory->status == '1' || $email_mandatory->status == 1)) {
+            return [
+                'first_name'            => 'required',
+                'user_name'             => 'required|min:3|unique:users,user_name',
+                'email'                 => 'required|unique:users,email',
+                'country_code'          => 'required',
+                'mobile'                => 'required|unique:users',
+            ];
+        } elseif (($settings->status == '0' || $settings->status == 0) && ($email_mandatory->status == '1' || $email_mandatory->status == 1)) {
+            return 0;
+        } elseif (($settings->status == '0' || $settings->status == 0) && ($email_mandatory->status == '0' || $email_mandatory->status == 0)) {
+            $rule = $this->onlyMobleRequired();
+
+            return $rule;
+        } elseif (($settings->status == '1' || $settings->status == 1) && ($email_mandatory->status == '0' || $email_mandatory->status == 0)) {
+            $rule = $this->onlyMobleRequired();
+
+            return $rule;
+        } else {
+            return 0;
+        }
+    }
+
+    /**
+     *@category function to make only moble required rule
+     *
+     *@param null
+     *
+     *@return array
+     */
+    public function onlyMobleRequired()
+    {
+        return [
+                'first_name'            => 'required',
+                'user_name'             => 'required|min:3|unique:users,user_name',
+                'email'                 => 'unique:users,email',
+                'country_code'          => 'required',
+                'mobile'                => 'required|unique:users',
             ];
     }
 }

app/Http/Requests/helpdesk/Sys_userUpdate.php

@@ -33,6 +33,7 @@ class Sys_userUpdate extends Request
             'first_name'    => 'required',
             'user_name'     => 'required|min:3|unique:users,user_name,'.$this->segment(2),
             'email'         => 'required|email|unique:users,email,'.$this->segment(2),
+            'mobile'        => 'unique:users,mobile,'.$this->segment(2),
         ];
     }
 }

app/Http/helpers.php

@@ -0,0 +1,44 @@
+<?php
+
+function loging($context, $message, $level = 'error', $array = [])
+{
+    \Log::$level($message.':-:-:-'.$context, $array);
+}
+
+function checkArray($key, $array)
+{
+    $value = '';
+    if (array_key_exists($key, $array)) {
+        $value = $array[$key];
+    }
+
+    return $value;
+}
+
+function mime($type)
+{
+    if ($type == 'jpg' ||
+            $type == 'png' ||
+            $type == 'PNG' ||
+            $type == 'JPG' ||
+            $type == 'jpeg' ||
+            $type == 'JPEG' ||
+            $type == 'gif' ||
+            $type == 'GIF' ||
+            $type == 'image/jpeg' ||
+            $type == 'image/jpg' ||
+            $type == 'image/gif' ||
+            $type == 'application/octet-stream' ||
+            $type == 'image/png' ||
+            starts_with($type, 'image')) {
+        return 'image';
+    }
+}
+function removeUnderscore($string)
+{
+    if (str_contains($string, '_') === true) {
+        $string = str_replace('_', ' ', $string);
+    }
+
+    return ucfirst($string);
+}

app/Http/routes.php

@@ -1,4 +1,5 @@
 <?php
+
 /*
   |--------------------------------------------------------------------------
   | Application Routes
@@ -13,15 +14,18 @@ Route::group(['middleware' => ['web']], function () {
     Route::group(['middleware' => 'update', 'middleware' => 'install'], function () {
         Route::controllers([
             'auth'     => 'Auth\AuthController',
-            // 'password' => 'Auth\PasswordController',
-        ]);
-    });
-    Route::controllers([
             'password' => 'Auth\PasswordController',
         ]);
-
+        Route::get('social/login/redirect/{provider}/{redirect?}', ['uses' => 'Auth\AuthController@redirectToProvider', 'as' => 'social.login']);
+        Route::get('social/login/{provider}', ['as' => 'social.login.callback', 'uses' => 'Auth\AuthController@handleProviderCallback']);
+        Route::get('social-sync', ['as' => 'social.sync', 'uses' => 'Client\helpdesk\GuestController@sync']);
+    });
     Route::get('account/activate/{token}', ['as' => 'account.activate', 'uses' => 'Auth\AuthController@accountActivate']);
     Route::get('getmail/{token}', 'Auth\AuthController@getMail');
+    Route::get('verify-otp', ['as' => 'otp-verification', 'uses' => 'Auth\AuthController@getVerifyOTP']);
+    Route::post('verify-otp', ['as' => 'otp-verification', 'uses' => 'Auth\AuthController@verifyOTP']);
+    Route::post('resend/opt', ['as' => 'resend-otp', 'uses' => 'Auth\AuthController@resendOTP']);
+
     /*
       |-------------------------------------------------------------------------------
       | Admin Routes
@@ -86,6 +90,12 @@ Route::group(['middleware' => ['web']], function () {
             $breadcrumbs->parent('teams.index');
             $breadcrumbs->push(Lang::get('lang.edit'), url('teams/{teams}/edit'));
         });
+        Route::get('/teams/show/{id}', ['as' => 'teams.show', 'uses' => 'Admin\helpdesk\TeamController@show']); /*  Get Team View */
+         Breadcrumbs::register('teams.show', function ($breadcrumbs) {
+             $breadcrumbs->parent('teams.index');
+             $breadcrumbs->push(Lang::get('lang.show'), url('teams/{teams}/show'));
+         });
+        Route::get('getshow/{id}', ['as' => 'teams.getshow.list', 'uses' => 'Admin\helpdesk\TeamController@getshow']);
         Route::resource('agents', 'Admin\helpdesk\AgentController'); // in agents module, for CRUD
         Breadcrumbs::register('agents.index', function ($breadcrumbs) {
             $breadcrumbs->parent('setting');
@@ -192,6 +202,7 @@ Route::group(['middleware' => ['web']], function () {
             $breadcrumbs->push(Lang::get('lang.edit'), url('sla/{sla}/edit'));
         });
         Route::resource('forms', 'Admin\helpdesk\FormController');
+        Route::get('forms/add-child/{formid}', ['as' => 'forms.add.child', 'uses' => 'Admin\helpdesk\FormController@addChildForm']);
         Route::post('forms/field/{fieldid}/child', [
             'as'   => 'forms.field.child',
             'uses' => 'Admin\helpdesk\FormController@addChild',
@@ -216,6 +227,10 @@ Route::group(['middleware' => ['web']], function () {
             $breadcrumbs->parent('forms.index');
             $breadcrumbs->push(Lang::get('lang.view'), url('forms/{forms}'));
         });
+        Breadcrumbs::register('forms.add.child', function ($breadcrumbs) {
+            $breadcrumbs->parent('forms.index');
+            $breadcrumbs->push('Add Child', url('forms/add-child/{forms}'));
+        });
         Route::get('delete-forms/{id}', ['as' => 'forms.delete', 'uses' => 'Admin\helpdesk\FormController@delete']);
         //$router->model('id','getcompany');
         Route::get('job-scheduler', ['as' => 'get.job.scheder', 'uses' => 'Admin\helpdesk\SettingsController@getSchedular']); //to get ob scheduler form page
@@ -450,6 +465,9 @@ Route::group(['middleware' => ['web']], function () {
         Route::get('user-agen1', 'Agent\helpdesk\DashboardController@userChartData');
         Route::post('user-chart-range', ['as' => 'post.user.chart', 'uses' => 'Agent\helpdesk\DashboardController@userChartData']);
         Route::resource('user', 'Agent\helpdesk\UserController'); /* User router is used to control the CRUD of user */
+        Route::get('user-export', ['as' => 'user.export', 'uses' => 'Agent\helpdesk\UserController@getExportUser']); /* User router is used to control the CRUD of user */
+        Route::post('user-export', ['as' => 'user.export.post', 'uses' => 'Agent\helpdesk\UserController@exportUser']); /* User router is used to control the CRUD of user */
+
         Breadcrumbs::register('user.index', function ($breadcrumbs) {
             $breadcrumbs->parent('dashboard');
             $breadcrumbs->push(Lang::get('lang.user_directory'), route('user.index'));
@@ -469,6 +487,7 @@ Route::group(['middleware' => ['web']], function () {
         Route::get('user-list', ['as' => 'user.list', 'uses' => 'Agent\helpdesk\UserController@user_list']);
         // Route::get('user/delete/{id}', ['as' => 'user.delete' , 'uses' => 'Agent\helpdesk\UserController@destroy']);
         Route::resource('organizations', 'Agent\helpdesk\OrganizationController'); /* organization router used to deal CRUD function of organization */
+        Route::get('get-organization', ['as' => 'org.get.ajax', 'uses' => 'Agent\helpdesk\OrganizationController@getOrgAjax']);
         Breadcrumbs::register('organizations.index', function ($breadcrumbs) {
             $breadcrumbs->parent('dashboard');
             $breadcrumbs->push(Lang::get('lang.organizations'), route('organizations.index'));
@@ -500,6 +519,10 @@ Route::group(['middleware' => ['web']], function () {
             $breadcrumbs->parent('profile');
             $breadcrumbs->push(Lang::get('lang.edit'), url('profile-edit'));
         });
+
+        Route::post('verify-number', ['as' => 'agent-verify-number', 'uses' => 'Agent\helpdesk\UserController@resendOTP']);
+        Route::post('verify-number2', ['as' => 'post-agent-verify-number', 'uses' => 'Agent\helpdesk\UserController@verifyOTP']);
+
         Route::patch('agent-profile', ['as' => 'agent-profile', 'uses' => 'Agent\helpdesk\UserController@postProfileedit']); /* User Profile Post */
         Route::patch('agent-profile-password/{id}', 'Agent\helpdesk\UserController@postProfilePassword'); /*  Profile Password Post */
         Route::get('canned/list', ['as' => 'canned.list', 'uses' => 'Agent\helpdesk\CannedController@index']); /* Canned list */
@@ -656,7 +679,20 @@ Route::group(['middleware' => ['web']], function () {
         Route::get('/get-closed-tickets/{id}', ['as' => 'get.dept.close', 'uses' => 'Agent\helpdesk\Ticket2Controller@getCloseTickets']);
         //in progress ticket of department
         Route::get('/get-under-process-tickets/{id}', ['as' => 'get.dept.inprocess', 'uses' => 'Agent\helpdesk\Ticket2Controller@getInProcessTickets']);
+
+        // route for graphical reporting
+        Route::get('report', ['as' => 'report.index', 'uses' => 'Agent\helpdesk\ReportController@index']); /* To show dashboard pages */
+        Breadcrumbs::register('report.index', function ($breadcrumbs) {
+            $breadcrumbs->parent('dashboard');
+            $breadcrumbs->push(Lang::get('lang.dashboard'), route('dashboard'));
         });
+        // default route to get the data for the first time
+        Route::get('help-topic-report', 'Agent\helpdesk\ReportController@chartdataHelptopic');
+        // route to get the data on change
+        Route::post('help-topic-report/{date1}/{date2}/{id}', ['as' => 'report.helptopic', 'uses' => 'Agent\helpdesk\ReportController@chartdataHelptopic']); /* To show dashboard pages */
+        Route::post('help-topic-pdf', ['as' => 'help.topic.pdf', 'uses' => 'Agent\helpdesk\ReportController@helptopicPdf']);
+    });
+
     /*
       |------------------------------------------------------------------
       |Guest Routes
@@ -683,7 +719,7 @@ Route::group(['middleware' => ['web']], function () {
     });
 
     Route::post('postform/{id}', 'Client\helpdesk\FormController@postForm'); /* post the AJAX form for create a ticket by guest user */
-    Route::post('postedform', 'Client\helpdesk\FormController@postedForm'); /* post the form to store the value */
+    Route::post('postedform', ['as' => 'client.form.post', 'uses' => 'Client\helpdesk\FormController@postedForm']); /* post the form to store the value */
     Route::get('check', 'CheckController@getcheck'); //testing checkbox auto-populate
     Route::post('postcheck/{id}', 'CheckController@postcheck');
     Route::get('get-helptopic-form', 'Client\helpdesk\FormController@getCustomForm');
@@ -728,6 +764,14 @@ Route::group(['middleware' => ['web']], function () {
         Route::patch('client-profile-edit', 'Client\helpdesk\GuestController@postProfile'); /* User Profile Post */
         Route::patch('client-profile-password', 'Client\helpdesk\GuestController@postProfilePassword'); /*  Profile Password Post */
         Route::post('post/reply/{id}', ['as' => 'client.reply', 'uses' => 'Client\helpdesk\ClientTicketController@reply']);
+        Route::post('verify-client-number', ['as' => 'client-verify-number', 'uses' => 'Client\helpdesk\GuestController@resendOTP']);
+        Breadcrumbs::register('client-verify-number', function ($breadcrumbs) {
+            $breadcrumbs->push('Profile', route('client-verify-number'));
+        });
+        Route::post('verify-client-number2', ['as' => 'post-client-verify-number', 'uses' => 'Client\helpdesk\GuestController@verifyOTP']);
+        Breadcrumbs::register('post-client-verify-number', function ($breadcrumbs) {
+            $breadcrumbs->push('My Profile', route('post-client-verify-number'));
+        });
     });
 //====================================================================================
     Route::get('checkticket', 'Client\helpdesk\ClientTicketController@getCheckTicket'); /* Check your Ticket */
@@ -744,7 +788,8 @@ Route::group(['middleware' => ['web']], function () {
       |
      */
     Route::get('/serial', ['as' => 'serialkey', 'uses' => 'Installer\helpdesk\InstallController@serialkey']);
-    Route::post('/CheckSerial/{id}', ['as' => 'CheckSerial', 'uses' => 'Installer\helpdesk\InstallController@PostSerialKey']);
+    Route::post('/post-serial', ['as' => 'post.serialkey', 'uses' => 'Installer\helpdesk\InstallController@postSerialKeyToFaveo']);
+    Route::post('/CheckSerial', ['as' => 'CheckSerial', 'uses' => 'Installer\helpdesk\InstallController@PostSerialKey']);
     Route::get('/JavaScript-disabled', ['as' => 'js-disabled', 'uses' => 'Installer\helpdesk\InstallController@jsDisabled']);
     Route::get('/step1', ['as' => 'licence', 'uses' => 'Installer\helpdesk\InstallController@licence']);
     Route::post('/step1post', ['as' => 'postlicence', 'uses' => 'Installer\helpdesk\InstallController@licencecheck']);
@@ -996,8 +1041,8 @@ Route::group(['middleware' => ['web']], function () {
     // Route::patch('client-profile-edit',['as' => 'client-profile-edit', 'uses' => 'Client\kb\UserController@postClientProfile']);
     // Route::patch('client-profile-password/{id}',['as' => 'client-profile-password', 'uses' => 'Client\kb\UserController@postClientProfilePassword']);
     Route::get('/inbox/data', ['as' => 'api.inbox', 'uses' => 'Agent\helpdesk\TicketController@get_inbox']);
-    Route::get('/report', 'HomeController@getreport');
-    Route::get('/reportdata', 'HomeController@pushdata');
+//    Route::get('/report', 'HomeController@getreport');
+//    Route::get('/reportdata', 'HomeController@pushdata');
     /*
      * ================================================================================================
      * @version v1
@@ -1094,7 +1139,7 @@ Route::group(['middleware' => ['web']], function () {
         /*
          * FCM token response
          */
-        Route::post('fcmtoken', ['as' => 'fcmtoken', 'uses' => 'Api\v1\PushNotificationController@fcmToken']);
+        Route::post('fcmtoken', ['as' => 'fcmtoken', 'uses' => 'Common\PushNotificationController@fcmToken']);
     });
     /*
      * Update module
@@ -1114,4 +1159,93 @@ Route::group(['middleware' => ['web']], function () {
 
 
     Route::get('test', ['as' => 'test', 'uses' => 'Common\PushNotificationController@response']);
+
+    Route::get('mail/config/service', ['as' => 'mail.config.service', 'uses' => 'Job\MailController@serviceForm']);
+    /*
+     * Queue
+     */
+    Breadcrumbs::register('queue', function ($breadcrumbs) {
+        $breadcrumbs->parent('setting');
+        $breadcrumbs->push(Lang::get('lang.queues'), route('queue'));
+    });
+    Route::get('queue', ['as' => 'queue', 'uses' => 'Job\QueueController@index']);
+    Route::get('form/queue', ['as' => 'queue.form', 'uses' => 'Job\QueueController@getForm']);
+    Breadcrumbs::register('queue.edit', function ($breadcrumbs) {
+        $id = \Input::segment(2);
+        $breadcrumbs->parent('queue');
+        $breadcrumbs->push(Lang::get('lang.edit'), route('queue.edit', $id));
+    });
+    Route::get('queue/{id}', ['as' => 'queue.edit', 'uses' => 'Job\QueueController@edit']);
+    Route::post('queue/{id}', ['as' => 'queue.update', 'uses' => 'Job\QueueController@update']);
+    Route::get('queue/{id}/activate', ['as' => 'queue.activate', 'uses' => 'Job\QueueController@activate']);
+    Route::get('get-ticket-number', ['as' => 'get.ticket.number', 'uses' => 'Admin\helpdesk\SettingsController@getTicketNumber']);
+    Route::get('genereate-pdf/{threadid}', ['as' => 'thread.pdf', 'uses' => 'Agent\helpdesk\TicketController@pdfThread']);
+
+    /*
+     * Url Settings
+     */
+    Breadcrumbs::register('url', function ($breadcrumbs) {
+        $breadcrumbs->parent('setting');
+        $breadcrumbs->push('URL', route('url.settings'));
+    });
+    Route::get('url/settings', ['as' => 'url.settings', 'uses' => 'Admin\helpdesk\UrlSettingController@settings']);
+    Route::patch('url/settings', ['as' => 'url.settings.post', 'uses' => 'Admin\helpdesk\UrlSettingController@postSettings']);
+
+    /*
+     * Social media settings
+     */
+    Breadcrumbs::register('social', function ($breadcrumbs) {
+        $breadcrumbs->parent('setting');
+        $breadcrumbs->push(Lang::get('lang.social-media'), route('social'));
+    });
+    Breadcrumbs::register('social.media', function ($breadcrumbs) {
+        $id = \Input::segment(2);
+        $breadcrumbs->parent('social');
+        $breadcrumbs->push(Lang::get('lang.settings'), route('social.media', $id));
+    });
+    Route::get('social/media', ['as' => 'social', 'uses' => 'Admin\helpdesk\SocialMedia\SocialMediaController@index']);
+    Route::get('social/media/{provider}', ['as' => 'social.media', 'uses' => 'Admin\helpdesk\SocialMedia\SocialMediaController@settings']);
+    Route::post('social/media/{provider}', ['as' => 'social.media.post', 'uses' => 'Admin\helpdesk\SocialMedia\SocialMediaController@postSettings']);
+    /*
+     * Ticket_Priority Settings
+     */
+    Route::get('ticket_priority', ['as' => 'priority.index', 'uses' => 'Admin\helpdesk\PriorityController@priorityIndex']);
+    Route::post('user_ticket_priority', ['as' => 'user.priority.index', 'uses' => 'Admin\helpdesk\PriorityController@userPriorityIndex']);
+
+    Route::get('get_index', ['as' => 'priority.index1', 'uses' => 'Admin\helpdesk\PriorityController@priorityIndex1']);
+    Breadcrumbs::register('priority.index', function ($breadcrumbs) {
+        $breadcrumbs->parent('setting');
+        $breadcrumbs->push(Lang::get('Ticket Priority'), route('priority.index'));
+    });
+    Route::get('ticket_priority/create', ['as' => 'priority.create', 'uses' => 'Admin\helpdesk\PriorityController@priorityCreate']);
+    Breadcrumbs::register('priority.create', function ($breadcrumbs) {
+        $breadcrumbs->parent('setting');
+        $breadcrumbs->push(Lang::get('Ticket Priority'), route('priority.index'));
+        $breadcrumbs->push(Lang::get('lang.create'), route('priority.create'));
+    });
+    Route::post('ticket_priority/create1', ['as' => 'priority.create1', 'uses' => 'Admin\helpdesk\PriorityController@priorityCreate1']);
+    Route::post('ticket_priority/edit1', ['as' => 'priority.edit1', 'uses' => 'Admin\helpdesk\PriorityController@priorityEdit1']);
+    Route::get('ticket_priority/{ticket_priority}/edit', ['as' => 'priority.edit', 'uses' => 'Admin\helpdesk\PriorityController@priorityEdit']);
+    Breadcrumbs::register('priority.edit', function ($breadcrumbs) {
+        $breadcrumbs->push(Lang::get('Ticket Priority'), route('priority.index'));
+        $breadcrumbs->push(Lang::get('Edit'), route('priority.index'));
+    });
+    Route::get('ticket_priority/{ticket_priority}/destroy', ['as' => 'priority.destroy', 'uses' => 'Admin\helpdesk\PriorityController@destroy']);
+ // user---arindam
+ Route::post('rolechangeadmin/{id}', ['as' => 'user.post.rolechangeadmin',  'uses' => 'Agent\helpdesk\UserController@changeRoleAdmin']);
+    Route::post('rolechangeagent/{id}', ['as' => 'user.post.rolechangeagent',  'uses' => 'Agent\helpdesk\UserController@changeRoleAgent']);
+    Route::post('rolechangeuser/{id}', ['as' => 'user.post.rolechangeuser',  'uses' => 'Agent\helpdesk\UserController@changeRoleUser']);
+    Route::get('password', ['as' => 'user.changepassword',  'uses' => 'Agent\helpdesk\UserController@randomPassword']);
+    Route::post('changepassword/{id}', ['as' => 'user.post.changepassword',  'uses' => 'Agent\helpdesk\UserController@randomPostPassword']);
+    Route::post('delete/{id}', ['as' => 'user.post.delete',  'uses' => 'Agent\helpdesk\UserController@deleteAgent']);
+
+   //due today ticket
+   Route::get('duetoday', ['as' => 'ticket.duetoday',  'uses' => 'Agent\helpdesk\TicketController@dueTodayTicketlist']);
+
+  // Route::post('duetoday/list/ticket', ['as' => 'ticket.post.duetoday',  'uses' =>'Agent\helpdesk\TicketController@getDueToday']);
+ Route::get('duetoday/list/ticket', ['as' => 'ticket.post.duetoday',  'uses' => 'Agent\helpdesk\TicketController@getDueToday']); /*  Get Open Ticket */
+        // Breadcrumbs::register('open.ticket', function ($breadcrumbs) {
+        //     $breadcrumbs->parent('dashboard');
+        //     $breadcrumbs->push(Lang::get('lang.tickets') . '&nbsp; > &nbsp;' . Lang::get('lang.open'), route('open.ticket'));
+        // });
 });

app/Jobs/SendEmail.php

@@ -3,29 +3,32 @@
 namespace App\Jobs;
 
 use App\Http\Controllers\Common\PhpMailController;
+use Illuminate\Contracts\Bus\SelfHandling;
 use Illuminate\Contracts\Queue\ShouldQueue;
 use Illuminate\Queue\InteractsWithQueue;
 use Illuminate\Queue\SerializesModels;
 
-class SendEmail extends Job implements ShouldQueue
+class SendEmail extends Job implements SelfHandling,ShouldQueue
 {
-    use InteractsWithQueue, SerializesModels;
+    use InteractsWithQueue,SerializesModels;
 
 
     protected $from;
     protected $to;
     protected $message;
+    protected $template;
 
     /**
      * Create a new job instance.
      *
      * @return void
      */
-    public function __construct($from, $to, $message)
+    public function __construct($from, $to, $message, $template_variables = '')
     {
         $this->from = $from;
         $this->to = $to;
         $this->message = $message;
+        $this->template = $template_variables;
     }
 
     /**
@@ -35,6 +38,8 @@ class SendEmail extends Job implements ShouldQueue
      */
     public function handle(PhpMailController $PhpMailController)
     {
-        $PhpMailController->sendEmail($this->from, $this->to, $this->message);
+        $p = $PhpMailController->sendEmail($this->from, $this->to, $this->message, $this->template);
+
+        return $p;
     }
 }

app/Model/MailJob/Condition.php

@@ -0,0 +1,74 @@
+<?php
+
+namespace App\Model\MailJob;
+
+use Illuminate\Database\Eloquent\Model;
+
+class Condition extends Model
+{
+    protected $table = 'conditions';
+    protected $fillable = ['job', 'value'];
+
+    public function getConditionValue($job)
+    {
+        $value = ['condition' => '', 'at' => ''];
+        $condition = $this->where('job', $job)->first();
+        if ($condition) {
+            $condition_value = explode(',', $condition->value);
+            $value = ['condition' => $condition_value, 'at' => ''];
+            if (is_array($condition_value)) {
+                $value = ['condition' => $this->checkArray(0, $condition_value), 'at' => $this->checkArray(1, $condition_value)];
+            }
+        }
+
+        return $value;
+    }
+
+    public function checkArray($key, $array)
+    {
+        $value = '';
+        if (is_array($array)) {
+            if (array_key_exists($key, $array)) {
+                $value = $array[$key];
+            }
+        }
+
+        return $value;
+    }
+
+    public function checkActiveJob()
+    {
+        $result = ['fetching' => '', 'notification' => '', 'work' => '', 'message' => ''];
+        $emails = new \App\Model\helpdesk\Settings\Email();
+        $email = $emails->find(1);
+        if ($email) {
+            if ($email->email_fetching == 1) {
+                $result['fetching'] = true;
+            }
+            if ($email->notification_cron == 1) {
+                $result['notification'] = true;
+            }
+        }
+        $works = new \App\Model\helpdesk\Workflow\WorkflowClose();
+        $work = $works->find(1);
+        //dd($work);
+        if ($work) {
+            if ($work->condition == 1) {
+                $result['work'] = true;
+            }
+        }
+        if (\Schema::hasTable('sms_notify_setting')) {
+            $message = new \App\Plugins\SMS\Model\SmsNotify();
+            $message = $message->select('status')->where('name', '=', 'open_ticket_nofification')->first();
+            if ($message) {
+                if ($message->status) {
+                    $result['message'] = true;
+                } else {
+                    $result['message'] = false;
+                }
+            }
+        }
+
+        return $result;
+    }
+}

app/Model/MailJob/FaveoMail.php

@@ -0,0 +1,11 @@
+<?php
+
+namespace App\Model\MailJob;
+
+use Illuminate\Database\Eloquent\Model;
+
+class FaveoMail extends Model
+{
+    protected $table = 'faveo_mails';
+    protected $fillable = ['drive', 'key', 'value', 'email_id'];
+}

app/Model/MailJob/FaveoQueue.php

@@ -0,0 +1,11 @@
+<?php
+
+namespace App\Model\MailJob;
+
+use Illuminate\Database\Eloquent\Model;
+
+class FaveoQueue extends Model
+{
+    protected $table = 'faveo_queues';
+    protected $fillable = ['key', 'value', 'service_id'];
+}

app/Model/MailJob/MailService.php

@@ -0,0 +1,11 @@
+<?php
+
+namespace App\Model\MailJob;
+
+use Illuminate\Database\Eloquent\Model;
+
+class MailService extends Model
+{
+    protected $table = 'mail_services';
+    protected $fillable = ['name', 'short_name'];
+}

app/Model/MailJob/QueueService.php

@@ -0,0 +1,72 @@
+<?php
+
+namespace App\Model\MailJob;
+
+use Illuminate\Database\Eloquent\Model;
+
+class QueueService extends Model
+{
+    protected $table = 'queue_services';
+    protected $fillable = ['name', 'short_name', 'status'];
+
+    public function extraFieldRelation()
+    {
+        $related = "App\Model\MailJob\FaveoQueue";
+
+        return $this->hasMany($related, 'service_id');
+    }
+
+    public function getExtraField($key)
+    {
+        $value = '';
+        $setting = $this->extraFieldRelation()->where('key', $key)->first();
+        if ($setting) {
+            $value = $setting->value;
+        }
+
+        return $value;
+    }
+
+    public function getName()
+    {
+        $name = $this->attributes['name'];
+        $id = $this->attributes['id'];
+        $html = '<a href='.url('queue/'.$id).'>'.$name.'</a>';
+
+        return $html;
+    }
+
+    public function getStatus()
+    {
+        $status = $this->attributes['status'];
+        $html = "<span style='color:red'>Inactive</span>";
+        if ($status == 1) {
+            $html = "<span style='color:green'>Active</span>";
+        }
+
+        return $html;
+    }
+
+    public function getAction()
+    {
+        $id = $this->attributes['id'];
+        $status = $this->attributes['status'];
+        $html = '<a href='.url('queue/'.$id.'/activate')." class='btn btn-primary'>Activate</a>";
+        if ($status == 1) {
+            $html = "<a href='#' class='btn btn-primary' disabled>Activate</a>";
+        }
+
+        return $html;
+    }
+
+    public function isActivate()
+    {
+        $check = true;
+        $settings = $this->extraFieldRelation()->get();
+        if ($settings->count() == 0) {
+            $check = false;
+        }
+
+        return $check;
+    }
+}

app/Model/helpdesk/Agent/Assign_team_agent.php

@@ -7,5 +7,5 @@ use App\BaseModel;
 class Assign_team_agent extends BaseModel
 {
     protected $table = 'team_assign_agent';
-    protected $fillable = ['id', 'team_id', 'agent_id'];
+    protected $fillable = ['id', 'team_id', 'agent_id', 'updated_at', 'created_at'];
 }

app/Model/helpdesk/Agent_panel/Organization.php

@@ -12,4 +12,27 @@ class Organization extends BaseModel
 
     /* Define the fillable fields */
     protected $fillable = ['id', 'name', 'phone', 'website', 'address', 'head', 'internal_notes'];
+
+    public function userRelation()
+    {
+        $related = "App\Model\helpdesk\Agent_panel\User_org";
+
+        return $this->hasMany($related, 'org_id');
+    }
+
+    public function getUserIds()
+    {
+        $user_relations = $this->userRelation()->lists('user_id')->toArray();
+
+        return $user_relations;
+    }
+
+    public function users()
+    {
+        $user = new \App\User();
+        $user_ids = $this->getUserIds();
+        $users = $user->whereIn('id', $user_ids);
+
+        return $users;
+    }
 }

app/Model/helpdesk/Agent_panel/User_org.php

@@ -12,4 +12,13 @@ class User_org extends BaseModel
 
     /* define fillable fields */
     protected $fillable = ['id', 'org_id', 'user_id'];
+
+    public function setOrgIdAttribute($value)
+    {
+        if ($value == '') {
+            $this->attributes['org_id'] = null;
+        } else {
+            $this->attributes['org_id'] = $value;
+        }
+    }
 }

app/Model/helpdesk/Email/Emails.php

@@ -14,4 +14,62 @@ class Emails extends BaseModel
         'fetching_status', 'move_to_folder', 'delete_email', 'do_nothing',
         'sending_status', 'authentication', 'header_spoofing', 'imap_config',
     ];
+
+    public function getCurrentDrive()
+    {
+        $drive = $this->attributes['sending_protocol'];
+        $mailServices = new \App\Model\MailJob\MailService();
+        $id = '';
+        $mailService = $mailServices->where('short_name', $drive)->first();
+        if ($mailService) {
+            $id = $mailService->id;
+        }
+
+        return $id;
+    }
+
+    public function getExtraField($key)
+    {
+        $value = '';
+        $id = $this->attributes['id'];
+        $services = new \App\Model\MailJob\FaveoMail();
+        $service = $services->where('email_id', $id)->where('key', $key)->first();
+        if ($service) {
+            $value = $service->value;
+        }
+
+        return $value;
+    }
+
+    public function extraFieldRelation()
+    {
+        $related = "App\Model\MailJob\FaveoMail";
+
+        return $this->hasMany($related, 'email_id');
+    }
+
+    public function deleteExtraFields()
+    {
+        $fields = $this->extraFieldRelation()->get();
+        if ($fields->count() > 0) {
+            foreach ($fields as $field) {
+                $field->delete();
+            }
+        }
+    }
+
+    public function getPasswordAttribute($value)
+    {
+        if ($value) {
+            return \Crypt::decrypt($value);
+        }
+
+        return $value;
+    }
+
+    public function delete()
+    {
+        $this->deleteExtraFields();
+        parent::delete();
+    }
 }

app/Model/helpdesk/Form/FieldValue.php

@@ -7,5 +7,16 @@ use Illuminate\Database\Eloquent\Model;
 class FieldValue extends Model
 {
     protected $table = 'field_values';
-    protected $fillable = ['field_id', 'parent_id', 'field_key', 'field_value'];
+    protected $fillable = ['field_id', 'child_id', 'field_key', 'field_value'];
+
+    public function childId()
+    {
+        $childid = '';
+        $child = $this->attributes['child_id'];
+        if ($child) {
+            $childid = $this->attributes['child_id'];
+        }
+
+        return $childid;
+    }
 }

app/Model/helpdesk/Form/Fields.php

@@ -29,6 +29,39 @@ class Fields extends BaseModel
         return $value;
     }
 
+    public function valuesAsString()
+    {
+        $string = '';
+        $values = $this->values()->lists('field_value')->toArray();
+        if (count($values) > 0) {
+            $string = implode(',', $values);
+        }
+
+        return $string;
+    }
+
+    public function requiredFieldForCheck()
+    {
+        $check = false;
+        $required = $this->attributes['required'];
+        if ($required === '1') {
+            $check = true;
+        }
+
+        return $check;
+    }
+
+    public function nonRequiredFieldForCheck()
+    {
+        $check = false;
+        $required = $this->attributes['required'];
+        if ($required !== '1') {
+            $check = true;
+        }
+
+        return $check;
+    }
+
     public function deleteValues()
     {
         $values = $this->values()->get();
@@ -41,6 +74,7 @@ class Fields extends BaseModel
 
     public function delete()
     {
+        $this->deleteValues();
         parent::delete();
     }
 }