update 1.0.8.0
Commits for version update
This commit is contained in:
Manish Verma
@@ -11,9 +11,11 @@ use App\Model\helpdesk\Manage\Sla_plan;
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use App\Model\helpdesk\Notification\NotificationType;
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use App\Model\helpdesk\Ratings\Rating;
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use App\Model\helpdesk\Settings\Alert;
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use App\Model\helpdesk\Settings\Approval;
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use App\Model\helpdesk\Settings\CommonSettings;
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use App\Model\helpdesk\Settings\Company;
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use App\Model\helpdesk\Settings\Email;
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use App\Model\helpdesk\Settings\Followup;
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use App\Model\helpdesk\Settings\Responder;
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use App\Model\helpdesk\Settings\Security;
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use App\Model\helpdesk\Settings\System;
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@@ -34,7 +36,6 @@ use App\Model\helpdesk\Utility\Timezones;
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use App\Model\helpdesk\Utility\Version_Check;
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use App\Model\helpdesk\Workflow\WorkflowClose;
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use App\Model\kb\Settings;
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use App\Model\Update\BarNotification;
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// Knowledge base
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use Illuminate\Database\Seeder;
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@@ -47,7 +48,7 @@ class DatabaseSeeder extends Seeder
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*/
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public function run()
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{
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BarNotification::create(['id' => '1']);
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/* Date time format */
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$date_time_formats = [
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'd/m/Y H:i:s',
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@@ -210,11 +211,21 @@ class DatabaseSeeder extends Seeder
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Ticket_status::create(['name' => 'Closed', 'state' => 'closed', 'mode' => '3', 'message' => 'Ticket have been Closed by', 'flags' => '0', 'sort' => '3', 'properties' => 'Closed tickets. Tickets will still be accessible on client and staff panels.']);
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Ticket_status::create(['name' => 'Archived', 'state' => 'archived', 'mode' => '3', 'message' => 'Ticket have been Archived by', 'flags' => '0', 'sort' => '4', 'properties' => 'Tickets only adminstratively available but no longer accessible on ticket queues and client panel.']);
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Ticket_status::create(['name' => 'Deleted', 'state' => 'deleted', 'mode' => '3', 'message' => 'Ticket have been Deleted by', 'flags' => '0', 'sort' => '5', 'properties' => 'Tickets queued for deletion. Not accessible on ticket queues.']);
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Ticket_status::create(['name' => 'Unverified', 'state' => 'unverified', 'mode' => '3', 'message' => 'User account verification required.', 'flags' => '0', 'sort' => '6', 'properties' => 'Ticket will be open after user verifies his/her account.']);
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Ticket_status::create(['name' => 'Request Approval', 'state' => 'unverified', 'mode' => '3', 'message' => 'Approval requested by', 'flags' => '0', 'sort' => '7', 'properties' => 'Ticket will be approve after Admin verifies this ticket']);
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/* Ticket priority */
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Ticket_priority::create(['priority' => 'Low', 'priority_desc' => 'Low', 'priority_color' => 'info', 'priority_urgency' => '4', 'ispublic' => '1']);
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Ticket_priority::create(['priority' => 'Normal', 'priority_desc' => 'Normal', 'priority_color' => 'info', 'priority_urgency' => '3', 'ispublic' => '1']);
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Ticket_priority::create(['priority' => 'High', 'priority_desc' => 'High', 'priority_color' => 'warning', 'priority_urgency' => '2', 'ispublic' => '1']);
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Ticket_priority::create(['priority' => 'Emergency', 'priority_desc' => 'Emergency', 'priority_color' => 'danger', 'priority_urgency' => '1', 'ispublic' => '1']);
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Ticket_priority::create(['priority' => 'Low', 'status' => 1, 'priority_desc' => 'Low', 'priority_color' => '#80ff00', 'priority_urgency' => '4', 'ispublic' => '1']);
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Ticket_priority::create(['priority' => 'Normal', 'status' => 1, 'priority_desc' => 'Normal', 'priority_color' => '#367FA9', 'priority_urgency' => '3', 'ispublic' => '1', 'is_default' => '1']);
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Ticket_priority::create(['priority' => 'High', 'status' => 1, 'priority_desc' => 'High', 'priority_color' => '#ffff00', 'priority_urgency' => '2', 'ispublic' => '1']);
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Ticket_priority::create(['priority' => 'Emergency', 'status' => 1, 'priority_desc' => 'Emergency', 'priority_color' => '#ff6666', 'priority_urgency' => '1', 'ispublic' => '1']);
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/* Approval */
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Approval::create(['name' => 'approval', 'status' => '0']);
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/*Followup*/
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Followup::create(['name' => 'followup']);
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/* SLA Plans */
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Sla_plan::create(['name' => 'Sla 1', 'grace_period' => '6 Hours', 'status' => '1']);
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Sla_plan::create(['name' => 'Sla 2', 'grace_period' => '12 Hours', 'status' => '1']);
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@@ -268,7 +279,7 @@ class DatabaseSeeder extends Seeder
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Email::create(['id' => '1', 'template' => 'default', 'email_fetching' => '1', 'notification_cron' => '1', 'all_emails' => '1', 'email_collaborator' => '1', 'attachment' => '1']);
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Responder::create(['id' => '1', 'new_ticket' => '1', 'agent_new_ticket' => '1']);
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// System::create(array('id' => '1', 'status' => '1', 'department' => '1', 'date_time_format' => '1', 'time_zone' => '32'));
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Ticket::create(['num_format' => '#ABCD 1234 1234567', 'num_sequence' => '0', 'collision_avoid' => '2', 'priority' => '1', 'sla' => '2', 'help_topic' => '1', 'status' => '1']);
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Ticket::create(['num_format' => '$$$$-####-####', 'num_sequence' => 'sequence', 'collision_avoid' => '2', 'priority' => '1', 'sla' => '2', 'help_topic' => '1', 'status' => '1']);
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/* Ticket source */
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Ticket_source::create(['name' => 'web', 'value' => 'Web']);
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Ticket_source::create(['name' => 'email', 'value' => 'E-mail']);
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@@ -1977,7 +1988,7 @@ class DatabaseSeeder extends Seeder
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Security::create(['id' => '1', 'lockout_message' => 'You have been locked out of application due to too many failed login attempts.', 'backlist_offender' => '0', 'backlist_threshold' => '15', 'lockout_period' => '15', 'days_to_keep_logs' => '0']);
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Limit_Login::create(['id' => '1']);
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TemplateSet::create(['id' => '1', 'name' => 'default', 'active' => '1']);
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@@ -1992,6 +2003,9 @@ class DatabaseSeeder extends Seeder
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TemplateType::create(['id' => '9', 'name' => 'ticket-reply']);
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TemplateType::create(['id' => '10', 'name' => 'ticket-reply-agent']);
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TemplateType::create(['id' => '11', 'name' => 'registration']);
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TemplateType::create(['id' => '12', 'name' => 'team_assign_ticket']);
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TemplateType::create(['id' => '13', 'name' => 'reset_new_password']);
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Template::create(['id' => '1', 'variable' => '0', 'name' => 'This template is for sending notice to agent when ticket is assigned to them', 'type' => '1', 'message' => '<div>Hello {!!$ticket_agent_name!!},<br/><br/><b>Ticket No:</b> {!!$ticket_number!!}<br/>Has been assigned to you by {!!$ticket_assigner!!} <br/><br/>Thank You<br/>Kind Regards,<br/> {!!$system_from!!}</div>', 'set_id' => '1']);
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Template::create(['id' => '2', 'variable' => '1', 'name' => 'This template is for sending notice to client with ticket link to check ticket without logging in to system', 'type' => '2', 'subject' => 'Check your Ticket', 'message' => '<div>Hello {!!$user!!},<br/><br/>Click the link below to view your requested ticket<br/> {!!$ticket_link_with_number!!}<br/><br/>Kind Regards,<br/> {!!$system_from!!}</div>', 'set_id' => '1']);
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@@ -2004,6 +2018,9 @@ class DatabaseSeeder extends Seeder
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Template::create(['id' => '9', 'variable' => '0', 'name' => 'This template is for sending notice to client when a reply made to his/her ticket', 'type' => '9', 'message' => '<span></span><div><span></span><p> {!!$content!!}<br/></p><p> {!!$agent_sign!!} </p><p><b>Ticket Details</b></p><p><b>Ticket ID:</b> {!!$ticket_number!!}</p></div>', 'set_id' => '1']);
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Template::create(['id' => '10', 'variable' => '0', 'name' => 'This template is for sending notice to agent when ticket reply is made by client on a ticket', 'type' => '10', 'message' => '<div>Hello {!!$ticket_agent_name!!},<br/><b><br/></b>A reply been made to ticket {!!$ticket_number!!}<br/><b><br/></b><b>From<br/></b><b>Name: </b>{!!$ticket_client_name!!}<br/><b>E-mail: </b>{!!$ticket_client_email!!}<br/><b><br/></b> {!!$content!!}<br/><b><br/></b>Kind Regards,<br/> {!!$system_from!!}</div>', 'set_id' => '1']);
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Template::create(['id' => '11', 'variable' => '1', 'name' => 'This template is for sending notice to client about registration confirmation link', 'type' => '11', 'subject' => 'Verify your email address', 'message' => '<p>Hello {!!$user!!}, </p><p>This email is confirmation that you are now registered at our helpdesk.</p><p><b>Registered Email:</b> {!!$email_address!!}</p><p>Please click on the below link to activate your account and Login to the system {!!$password_reset_link!!}</p><p>Thank You.</p><p>Kind Regards,</p><p> {!!$system_from!!} </p>', 'set_id' => '1']);
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Template::create(['id' => '12', 'variable' => '1', 'name' => 'This template is for sending notice to team when ticket is assigned to team', 'type' => '12', 'message' => '<div>Hello {!!$ticket_agent_name!!},<br /><br /><b>Ticket No:</b> {!!$ticket_number!!}<br />Has been assigned to your team : {!!$team!!} by {!!$ticket_assigner!!} <br /><br />Thank You<br />Kind Regards,<br />{!!$system_from!!}</div>', 'set_id' => '1']);
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Template::create(['id' => '13', 'variable' => '1', 'name' => 'This template is for sending notice to client when password is changed', 'type' => '13', 'subject' => 'Verify your email address', 'message' => 'Hello {!!$user!!},<br /><br />Your password is successfully changed.Your new password is : {!!$user_password!!}<br /><br />Thank You.<br /><br />Kind Regards,<br /> {!!$system_from!!}', 'set_id' => '1']);
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/*
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* All the common settings will be listed here
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@@ -2011,11 +2028,17 @@ class DatabaseSeeder extends Seeder
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CommonSettings::create(['id' => '1', 'option_name' => 'ticket_token_time_duration', 'option_value' => '1']);
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CommonSettings::create(['id' => '2', 'option_name' => 'enable_rtl', 'option_value' => '']);
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CommonSettings::create(['id' => '3', 'option_name' => 'user_set_ticket_status', 'status' => 1]);
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CommonSettings::create(['id' => '4', 'option_name' => 'send_otp', 'status' => 0]);
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CommonSettings::create(['id' => '5', 'option_name' => 'email_mandatory', 'status' => 1]);
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CommonSettings::create(['id' => '6', 'option_name' => 'user_priority', 'status' => 0]);
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/*
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* Ratings
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*/
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Rating::create(['id' => '1', 'name' => 'OverAll Satisfaction', 'display_order' => '1', 'allow_modification' => '1', 'rating_scale' => '5', 'rating_area' => 'Helpdesk Area']);
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Rating::create(['id' => '2', 'name' => 'Reply Rating', 'display_order' => '1', 'allow_modification' => '1', 'rating_scale' => '5', 'rating_area' => 'Comment Area']);
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Limit_Login::create(['id' => '1']);
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}
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}
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