update 1.0.8.0
Commits for version update
This commit is contained in:
Manish Verma
@@ -40,35 +40,33 @@ class TicketWorkflowController extends Controller
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*
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* @return type response
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*/
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public function workflow($fromaddress, $fromname, $to, $subject, $body, $phone, $phonecode, $mobile_number, $helptopic, $sla, $priority, $source, $collaborator, $dept, $assign, $team_assign, $ticket_status, $form_data, $auto_response, $mail)
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public function workflow($fromaddress, $fromname, $subject, $body, $phone, $phonecode, $mobile_number, $helptopic, $sla, $priority, $source, $collaborator, $dept, $assign, $team_assign, $ticket_status, $form_data, $auto_response)
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{
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$contact_details = ['email' => $fromaddress, 'email_name' => $fromname, 'email_to' => $to, 'subject' => $subject, 'message' => $body];
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$contact_details = ['email' => $fromaddress, 'email_name' => $fromname, 'subject' => $subject, 'message' => $body];
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$ticket_settings_details = ['help_topic' => $helptopic, 'sla' => $sla, 'priority' => $priority, 'source' => $source, 'dept' => $dept, 'assign' => $assign, 'team' => $team_assign, 'status' => $ticket_status, 'reject' => false];
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// get all the workflow common to the entire system which includes any type of ticket creation where the execution order of the workflow should be starting with ascending order
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$workflows = WorkflowName::where('target', '=', 'A-0')->where('status', '=', '1')->orderBy('order', 'asc')->get();
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foreach ($workflows as $workflow) {
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// checking if any workflow defined in the system
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if ($workflow) {
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// get all the rules of workflow which has a foreign key of those workflow which are applied to creating any ticket from any source
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$workflow_rules = WorkflowRules::where('workflow_id', '=', $workflow->id)->get();
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foreach ($workflow_rules as $workflow_rule) {
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$worklfow_rules = WorkflowRules::where('workflow_id', '=', $workflow->id)->get();
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foreach ($worklfow_rules as $worklfow_rule) {
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// checking for the workflow rules to which workflow rule type it is
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if ($workflow_rule->matching_scenario == 'email') {
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if ($rule_condition = $this->checkRuleCondition($contact_details['email'], $workflow_rule->matching_relation, $workflow_rule->matching_value) == true) {
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if ($worklfow_rule->matching_scenario == 'email') {
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if ($rule_condition = $this->checkRuleCondition($contact_details['email'], $worklfow_rule->matching_relation, $worklfow_rule->matching_value) == true) {
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$ticket_settings_details = $this->applyActionCondition($workflow->id, $ticket_settings_details);
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}
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} elseif ($workflow_rule->matching_scenario == 'email_name') {
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if ($rule_condition = $this->checkRuleCondition($contact_details['email_name'], $workflow_rule->matching_relation, $workflow_rule->matching_value) == true) {
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} elseif ($worklfow_rule->matching_scenario == 'email_name') {
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if ($rule_condition = $this->checkRuleCondition($contact_details['email_name'], $worklfow_rule->matching_relation, $worklfow_rule->matching_value) == true) {
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$ticket_settings_details = $this->applyActionCondition($workflow->id, $ticket_settings_details);
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}
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} elseif ($workflow_rule->matching_scenario == 'subject') {
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} elseif ($worklfow_rule->matching_scenario == 'subject') {
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if ($rule_condition = $this->checkRuleCondition($contact_details['subject'], $worklfow_rule->matching_relation, $worklfow_rule->matching_value) == true) {
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$ticket_settings_details = $this->applyActionCondition($workflow->id, $ticket_settings_details);
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}
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} elseif ($workflow_rule->matching_scenario == 'message') {
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if ($rule_condition = $this->checkRuleCondition($contact_details['message'], $workflow_rule->matching_relation, $workflow_rule->matching_value) == true) {
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} elseif ($worklfow_rule->matching_scenario == 'message') {
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if ($rule_condition = $this->checkRuleCondition($contact_details['message'], $worklfow_rule->matching_relation, $worklfow_rule->matching_value) == true) {
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$ticket_settings_details = $this->applyActionCondition($workflow->id, $ticket_settings_details);
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}
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}
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@@ -80,24 +78,24 @@ class TicketWorkflowController extends Controller
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$workflows_webs = WorkflowName::where('target', '=', 'A-1')->where('status', '=', '1')->orderBy('order', 'asc')->get();
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foreach ($workflows_webs as $workflows_web) {
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if ($workflows_web) {
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$workflow_rules = WorkflowRules::where('workflow_id', '=', $workflows_web->id)->get();
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foreach ($workflow_rules as $workflow_rule) {
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if ($workflow_rule) {
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$worklfow_rules = WorkflowRules::where('workflow_id', '=', $workflows_web->id)->get();
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foreach ($worklfow_rules as $worklfow_rule) {
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if ($worklfow_rule) {
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// checking for the workflow rules to which workflow rule type it is
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if ($workflow_rule->matching_scenario == 'email') {
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if ($this->checkRuleCondition($contact_details['email'], $workflow_rule->matching_relation, $workflow_rule->matching_value) == true) {
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if ($worklfow_rule->matching_scenario == 'email') {
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if ($this->checkRuleCondition($contact_details['email'], $worklfow_rule->matching_relation, $worklfow_rule->matching_value) == true) {
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$ticket_settings_details = $this->applyActionCondition($workflows_web->id, $ticket_settings_details);
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}
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} elseif ($workflow_rule->matching_scenario == 'email_name') {
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if ($this->checkRuleCondition($contact_details['email_name'], $workflow_rule->matching_relation, $workflow_rule->matching_value) == true) {
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} elseif ($worklfow_rule->matching_scenario == 'email_name') {
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if ($this->checkRuleCondition($contact_details['email_name'], $worklfow_rule->matching_relation, $worklfow_rule->matching_value) == true) {
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$ticket_settings_details = $this->applyActionCondition($workflows_web->id, $ticket_settings_details);
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}
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} elseif ($workflow_rule->matching_scenario == 'subject') {
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if ($this->checkRuleCondition($contact_details['subject'], $workflow_rule->matching_relation, $workflow_rule->matching_value) == true) {
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} elseif ($worklfow_rule->matching_scenario == 'subject') {
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if ($this->checkRuleCondition($contact_details['subject'], $worklfow_rule->matching_relation, $worklfow_rule->matching_value) == true) {
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$ticket_settings_details = $this->applyActionCondition($workflows_web->id, $ticket_settings_details);
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}
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} elseif ($workflow_rule->matching_scenario == 'message') {
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if ($this->checkRuleCondition($contact_details['message'], $workflow_rule->matching_relation, $workflow_rule->matching_value) == true) {
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} elseif ($worklfow_rule->matching_scenario == 'message') {
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if ($this->checkRuleCondition($contact_details['message'], $worklfow_rule->matching_relation, $worklfow_rule->matching_value) == true) {
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$ticket_settings_details = $this->applyActionCondition($workflows_web->id, $ticket_settings_details);
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}
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}
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@@ -111,31 +109,24 @@ class TicketWorkflowController extends Controller
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$workflows_emails = WorkflowName::where('target', '=', 'A-2')->where('status', '=', '1')->orderBy('order', 'asc')->get();
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foreach ($workflows_emails as $workflows_email) {
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if ($workflows_email) {
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$workflow_rules = WorkflowRules::where('workflow_id', '=', $workflows_email->id)->get();
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foreach ($workflow_rules as $workflow_rule) {
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if ($workflow_rule) {
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$worklfow_rules = WorkflowRules::where('workflow_id', '=', $workflows_email->id)->get();
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foreach ($worklfow_rules as $worklfow_rule) {
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if ($worklfow_rule) {
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// checking for the workflow rules to which workflow rule type it is
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if ($workflow_rule->matching_scenario == 'email') {
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if ($rule_condition = $this->checkRuleCondition($contact_details['email'], $workflow_rule->matching_relation, $workflow_rule->matching_value) == true) {
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if ($worklfow_rule->matching_scenario == 'email') {
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if ($rule_condition = $this->checkRuleCondition($contact_details['email'], $worklfow_rule->matching_relation, $worklfow_rule->matching_value) == true) {
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$ticket_settings_details = $this->applyActionCondition($workflows_email->id, $ticket_settings_details);
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}
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} elseif ($workflow_rule->matching_scenario == 'email_name') {
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if ($rule_condition = $this->checkRuleCondition($contact_details['email_name'], $workflow_rule->matching_relation, $workflow_rule->matching_value) == true) {
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} elseif ($worklfow_rule->matching_scenario == 'email_name') {
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if ($rule_condition = $this->checkRuleCondition($contact_details['email_name'], $worklfow_rule->matching_relation, $worklfow_rule->matching_value) == true) {
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$ticket_settings_details = $this->applyActionCondition($workflows_email->id, $ticket_settings_details);
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}
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} elseif ($workflow_rule->matching_scenario == 'email_to') {
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foreach ($contact_details['email_to'] as $email_toaddress => $email_toname) {
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if ($rule_condition = $this->checkRuleCondition($email_toaddress, $workflow_rule->matching_relation, $workflow_rule->matching_value) == true) {
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$ticket_settings_details = $this->applyActionCondition($workflows_email->id, $ticket_settings_details);
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break;
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}
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}
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} elseif ($workflow_rule->matching_scenario == 'subject') {
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if ($rule_condition = $this->checkRuleCondition($contact_details['subject'], $workflow_rule->matching_relation, $workflow_rule->matching_value) == true) {
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} elseif ($worklfow_rule->matching_scenario == 'subject') {
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if ($rule_condition = $this->checkRuleCondition($contact_details['subject'], $worklfow_rule->matching_relation, $worklfow_rule->matching_value) == true) {
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$ticket_settings_details = $this->applyActionCondition($workflows_email->id, $ticket_settings_details);
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}
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} elseif ($workflow_rule->matching_scenario == 'message') {
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if ($rule_condition = $this->checkRuleCondition($contact_details['message'], $workflow_rule->matching_relation, $workflow_rule->matching_value) == true) {
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} elseif ($worklfow_rule->matching_scenario == 'message') {
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if ($rule_condition = $this->checkRuleCondition($contact_details['message'], $worklfow_rule->matching_relation, $worklfow_rule->matching_value) == true) {
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$ticket_settings_details = $this->applyActionCondition($workflows_email->id, $ticket_settings_details);
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}
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}
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@@ -149,28 +140,24 @@ class TicketWorkflowController extends Controller
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$workflows_apis = WorkflowName::where('target', '=', 'A-4')->where('status', '=', '1')->orderBy('order', 'asc')->get();
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foreach ($workflows_apis as $workflows_api) {
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if ($workflows_api) {
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$workflow_rules = WorkflowRules::where('workflow_id', '=', $workflows_api->id)->get();
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foreach ($workflow_rules as $workflow_rule) {
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if ($workflow_rule) {
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$worklfow_rules = WorkflowRules::where('workflow_id', '=', $workflows_api->id)->get();
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foreach ($worklfow_rules as $worklfow_rule) {
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if ($worklfow_rule) {
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// checking for the workflow rules to which workflow rule type it is
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if ($workflow_rule->matching_scenario == 'email') {
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if ($rule_condition = $this->checkRuleCondition($contact_details['email'], $workflow_rule->matching_relation, $workflow_rule->matching_value) == true) {
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if ($worklfow_rule->matching_scenario == 'email') {
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if ($rule_condition = $this->checkRuleCondition($contact_details['email'], $worklfow_rule->matching_relation, $worklfow_rule->matching_value) == true) {
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$ticket_settings_details = $this->applyActionCondition($workflows_api->id, $ticket_settings_details);
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}
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} elseif ($workflow_rule->matching_scenario == 'email_to') {
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if ($rule_condition = $this->checkRuleCondition($contact_details['email'], $workflow_rule->matching_relation, $workflow_rule->matching_value) == true) {
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} elseif ($worklfow_rule->matching_scenario == 'email_name') {
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if ($rule_condition = $this->checkRuleCondition($contact_details['email_name'], $worklfow_rule->matching_relation, $worklfow_rule->matching_value) == true) {
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$ticket_settings_details = $this->applyActionCondition($workflows_api->id, $ticket_settings_details);
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}
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} elseif ($workflow_rule->matching_scenario == 'email_name') {
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if ($rule_condition = $this->checkRuleCondition($contact_details['email_name'], $workflow_rule->matching_relation, $workflow_rule->matching_value) == true) {
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} elseif ($worklfow_rule->matching_scenario == 'subject') {
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if ($rule_condition = $this->checkRuleCondition($contact_details['subject'], $worklfow_rule->matching_relation, $worklfow_rule->matching_value) == true) {
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$ticket_settings_details = $this->applyActionCondition($workflows_api->id, $ticket_settings_details);
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}
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} elseif ($workflow_rule->matching_scenario == 'subject') {
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if ($rule_condition = $this->checkRuleCondition($contact_details['subject'], $workflow_rule->matching_relation, $workflow_rule->matching_value) == true) {
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$ticket_settings_details = $this->applyActionCondition($workflows_api->id, $ticket_settings_details);
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}
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} elseif ($workflow_rule->matching_scenario == 'message') {
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if ($rule_condition = $this->checkRuleCondition($contact_details['message'], $workflow_rule->matching_relation, $workflow_rule->matching_value) == true) {
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} elseif ($worklfow_rule->matching_scenario == 'message') {
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if ($rule_condition = $this->checkRuleCondition($contact_details['message'], $worklfow_rule->matching_relation, $worklfow_rule->matching_value) == true) {
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$ticket_settings_details = $this->applyActionCondition($workflows_api->id, $ticket_settings_details);
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}
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}
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@@ -179,10 +166,12 @@ class TicketWorkflowController extends Controller
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}
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}
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}
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//dd($form_data);
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if ($ticket_settings_details['reject'] == true) {
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return ['0' => false, '1' => false];
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} else {
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$create_ticket = $this->TicketController->create_user($contact_details['email'], $contact_details['email_name'], $contact_details['subject'], $contact_details['message'], $phone, $phonecode, $mobile_number, $ticket_settings_details['help_topic'], $ticket_settings_details['sla'], $ticket_settings_details['priority'], $source, $collaborator, $ticket_settings_details['dept'], $ticket_settings_details['assign'], $form_data, $auto_response, $ticket_settings_details['status'], $mail);
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$create_ticket = $this->TicketController->create_user($contact_details['email'], $contact_details['email_name'], $contact_details['subject'], $contact_details['message'], $phone, $phonecode, $mobile_number, $ticket_settings_details['help_topic'], $ticket_settings_details['sla'], $ticket_settings_details['priority'], $source, $collaborator, $ticket_settings_details['dept'], $ticket_settings_details['assign'], $form_data, $auto_response, $ticket_settings_details['status']);
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return $create_ticket;
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}
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@@ -217,7 +206,6 @@ class TicketWorkflowController extends Controller
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// } elseif($condition == 'not_match') {
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//
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// }
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return $return;
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}
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