Bug-fix-patch4
# client close ticket thread is not internal # change lenght of titcket title in cleint ticket list page # client side ticket attachment issue fixed
This commit is contained in:
Manish Verma
@@ -1,5 +1,4 @@
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@extends('themes.default1.client.layout.client')
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@section('content')
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<?php
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$tickets = App\Model\helpdesk\Ticket\Tickets::where('id', '=', \Crypt::decrypt($id))->first();
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@@ -89,8 +88,7 @@ $thread = App\Model\helpdesk\Ticket\Ticket_Thread::where('ticket_id', '=', \Cryp
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<?php
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$priority = App\Model\helpdesk\Ticket\Ticket_Priority::where('priority_id', '=', $tickets->priority_id)->first();
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?>
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<div class="callout callout-{{$priority->priority_color}}" style = 'background-color:{{$priority->priority_color}}; color:#F9F9F9'>
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<!-- <div class="callout callout-default "> -->
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<div class="callout callout-default ">
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<div class="row">
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<div class="col-md-3">
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<?php
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@@ -136,15 +134,13 @@ $thread = App\Model\helpdesk\Ticket\Ticket_Thread::where('ticket_id', '=', \Cryp
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<tr><td><b>{!! Lang::get('lang.priority') !!}:</b></td> <?php $priority = App\Model\helpdesk\Ticket\Ticket_Priority::where('priority_id', '=', $tickets->priority_id)->first(); ?>
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<!-- {{$priority->priority}} -->
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<td title="{{$priority->priority}}">{{$priority->priority}}</td>
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<!-- @if($priority->priority_id == 1)
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<td title="{{$priority->priority_color}}"style = 'background-color:{{$priority->priority_color}}; color:#F9F9F9'></td>
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@if($priority->priority_id == 1)
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<td title="{{$priority->priority_desc}}" style="color:green">{{$priority->priority_desc}}</td>
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@elseif($priority->priority_id == 2)
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<td title="{{$priority->priority_desc}}" style="color:orange">{{$priority->priority_desc}}</td>
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@elseif($priority->priority_id == 3)
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<td title="{{$priority->priority_desc}}" style="color:red">{{$priority->priority_desc}}</td>
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@endif -->
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@endif
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</tr>
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<tr><td><b>{!! Lang::get('lang.department') !!}:</b></td>
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@@ -171,69 +167,11 @@ $thread = App\Model\helpdesk\Ticket\Ticket_Thread::where('ticket_id', '=', \Cryp
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</div>
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<?php
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$conversations = App\Model\helpdesk\Ticket\Ticket_Thread::where('ticket_id', '=', $tickets->id)->where('is_internal', '=', 0)->paginate(10);
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$ij = App\Model\helpdesk\Ticket\Ticket_Thread::where('ticket_id', '=', $tickets->id)->first();
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$user = App\User::where('id', '=', $tickets->user_id)->first();
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foreach ($conversations as $conversation) {
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$ConvDate1 = $conversation->created_at;
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$ConvDate = explode(' ', $ConvDate1);
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$date = $ConvDate[0];
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$time = $ConvDate[1];
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$time = substr($time, 0, -3);
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if (isset($data) && $date == $data) {
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} else {
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$data = $ConvDate[0];
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}
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$role = App\User::where('id', '=', $conversation->user_id)->first();
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$attachment = App\Model\helpdesk\Ticket\Ticket_attachments::where('thread_id', '=', $conversation->id)->first();
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if ($attachment == null) {
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$body = $conversation->body;
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} else {
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$body = $conversation->body;
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$attachments = App\Model\helpdesk\Ticket\Ticket_attachments::where('thread_id', '=', $conversation->id)->orderBy('id', 'DESC')->get();
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foreach ($attachments as $attachment) {
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if ($attachment->type == 'pdf') {
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} elseif ($attachment->type == 'docx') {
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} else {
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$image = @imagecreatefromstring($attachment->file);
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ob_start();
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imagejpeg($image, null, 80);
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$data = ob_get_contents();
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ob_end_clean();
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$var = '<img src="data:image/jpg;base64,' . base64_encode($data) . '" />';
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$body = str_replace($attachment->name, "data:image/jpg;base64," . base64_encode($data), $body);
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$string = $body;
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$start = "<head>";
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$end = "</head>";
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if (strpos($string, $start) == false || strpos($string, $start) == false) {
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} else {
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$ini = strpos($string, $start);
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$ini += strlen($start);
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$len = strpos($string, $end, $ini) - $ini;
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$parsed = substr($string, $ini, $len);
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$body2 = $parsed;
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$body = str_replace($body2, " ", $body);
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}
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}
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}
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}
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$string = $body;
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$start = "<head>";
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$end = "</head>";
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if (strpos($string, $start) == false || strpos($string, $start) == false) {
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} else {
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$ini = strpos($string, $start);
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$ini += strlen($start);
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$len = strpos($string, $end, $ini) - $ini;
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$parsed = substr($string, $ini, $len);
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$body2 = $parsed;
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$body = str_replace($body2, " ", $body);
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}
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$role = $conversation->user;
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$body = $conversation->thread($conversation->body);
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?>
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<ol class="comment-list" >
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<li class="comment">
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@@ -265,10 +203,10 @@ foreach ($conversations as $conversation) {
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<?php for ($i = 1; $i <= $rating->rating_scale; $i++) { ?>
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<input type="radio" class="star" id="star5" name="{!! $rating->name !!},{!! $conversation->id !!}" value="{!! $i !!}"<?php echo ($ratingval == $i) ? 'checked' : '' ?> />
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<?php } ?>
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<!-- <input type="radio" class="star" id="star4" name="rating" value="2"<?php echo ($tickets->rating == '2') ? 'checked' : '' ?> />
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<input type="radio" class="star" id="star3" name="rating" value="3"<?php echo ($tickets->rating == '3') ? 'checked' : '' ?>/>
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<input type="radio" class="star" id="star2" name="rating" value="4"<?php echo ($tickets->rating == '4') ? 'checked' : '' ?>/>
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<input type="radio" class="star" id="star1" name="rating" value="5"<?php echo ($tickets->rating == '5') ? 'checked' : '' ?> />-->
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<!-- <input type="radio" class="star" id="star4" name="rating" value="2"<?php echo ($tickets->rating == '2') ? 'checked' : '' ?> />
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<input type="radio" class="star" id="star3" name="rating" value="3"<?php echo ($tickets->rating == '3') ? 'checked' : '' ?>/>
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<input type="radio" class="star" id="star2" name="rating" value="4"<?php echo ($tickets->rating == '4') ? 'checked' : '' ?>/>
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<input type="radio" class="star" id="star1" name="rating" value="5"<?php echo ($tickets->rating == '5') ? 'checked' : '' ?> />-->
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</td>
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</tr>
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</form>
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@@ -284,9 +222,63 @@ foreach ($conversations as $conversation) {
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</div><!-- .comment-metadata -->
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</footer><!-- .comment-meta -->
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<div class="comment-content">
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<p>{!! $body !!}</p>
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@if($conversation->firstContent()=='yes')
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<div class="embed-responsive embed-responsive-16by9">
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<iframe id="loader_frame{{$conversation->id}}" class="embed-responsive-item">Body of html email here</iframe>
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<script type="text/javascript">
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jQuery(document).ready(function () {
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jQuery('.embed-responsive-16by9').css('height','auto');
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jQuery('.embed-responsive-16by9').css('padding','0');
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jQuery('#loader_frame{{$conversation->id}}').css('width','100%');
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jQuery('#loader_frame{{$conversation->id}}').css('position','static');
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jQuery('#loader_frame{{$conversation->id}}').css('border','none');
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var mydiv = jQuery('#loader_frame{{$conversation->id}}').contents().find("body");
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var h = mydiv.height();
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jQuery('#loader_frame{{$conversation->id}}').css('height', h+20);
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setInterval(function(){
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h = jQuery('#loader_frame{{$conversation->id}}').height();
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if (!!navigator.userAgent.match(/Trident\/7\./)){
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jQuery('#loader_frame{{$conversation->id}}').css('height', h);
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}else{
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jQuery('#loader_frame{{$conversation->id}}').css('height', h);
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}
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}, 2000);
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});
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</script>
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</div>
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<script>
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setTimeout(function(){
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$('#loader_frame{{$conversation->id}}')[0].contentDocument.body.innerHTML = '{!!$conversation->purify()!!}'; }, 1000);
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</script>
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@else
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{!! $body !!}
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@endif
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@if($conversation->id == $ij->id)
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<?php $ticket_form_datas = App\Model\helpdesk\Ticket\Ticket_Form_Data::where('ticket_id', '=', $tickets->id)->get(); ?>
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@if(isset($ticket_form_datas))
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<br/>
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<table class="table table-bordered">
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<tbody>
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@foreach($ticket_form_datas as $ticket_form_data)
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<tr>
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<td style="width: 30%">{!! $ticket_form_data->getFieldKeyLabel() !!}</td>
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<td>{!! removeUnderscore($ticket_form_data->content) !!}</td>
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</tr>
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@endforeach
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</tbody></table>
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@endif
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@endif
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</div><!-- .comment-content -->
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<br/><br/>
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<div class="timeline-footer" style="margin-bottom:-5px">
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@if(!$conversation->is_internal)
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@if($conversation->user_id != null)
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<?php Event::fire(new App\Events\Timeline($conversation, $role, $user)); ?>
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@endif
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@endif
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<?php
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$attachments = App\Model\helpdesk\Ticket\Ticket_attachments::where('thread_id', '=', $conversation->id)->get();
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$i = 0;
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@@ -307,16 +299,14 @@ foreach ($conversations as $conversation) {
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$power = $size > 0 ? floor(log($size, 1024)) : 0;
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$value = number_format($size / pow(1024, $power), 2, '.', ',') . ' ' . $units[$power];
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if ($attachment->poster == 'ATTACHMENT') {
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if ($attachment->type == 'jpg' || $attachment->type == 'JPG' || $attachment->type == 'jpeg' || $attachment->type == 'JPEG' || $attachment->type == 'png' || $attachment->type == 'PNG' || $attachment->type == 'gif' || $attachment->type == 'GIF') {
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$image = @imagecreatefromstring($attachment->file);
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ob_start();
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imagejpeg($image, null, 80);
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$data = ob_get_contents();
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ob_end_clean();
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$var = '<a href="' . URL::route('image', array('image_id' => $attachment->id)) . '" target="_blank"><img style="max-width:200px;height:133px;" src="data:image/jpg;base64,' . base64_encode($data) . '"/></a>';
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if (mime($attachment->type) == true) {
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$var = '<a href="' . URL::route('image', array('image_id' => $attachment->id)) . '" target="_blank"><img style="max-width:200px;height:133px;" src="data:image/jpg;base64,' . $attachment->file . '"/></a>';
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echo '<li style="background-color:#f4f4f4;"><span class="mailbox-attachment-icon has-img">' . $var . '</span><div class="mailbox-attachment-info"><b style="word-wrap: break-word;">' . $attachment->name . '</b><br/><p>' . $value . '</p></div></li>';
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} else {
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$var = '<a style="max-width:200px;height:133px;color:#666;" href="' . URL::route('image', array('image_id' => $attachment->id)) . '" target="_blank"><span class="mailbox-attachment-icon" style="background-color:#fff;">' . strtoupper($attachment->type) . '</span><div class="mailbox-attachment-info"><span ><b style="word-wrap: break-word;">' . $attachment->name . '</b><br/><p>' . $value . '</p></span></div></a>';
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//$var = '<a href="' . URL::route('image', array('image_id' => $attachment->id)) . '" target="_blank"><img style="max-width:200px;height:133px;" src="data:'.$attachment->type.';base64,' . base64_encode($data) . '"/></a>';
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$var = '<a style="max-width:200px;height:133px;color:#666;" href="' . URL::route('image', array('image_id' => $attachment->id)) . '" target="_blank"><span class="mailbox-attachment-icon" style="background-color:#fff; font-size:18px;">' . strtoupper($attachment->type) . '</span><div class="mailbox-attachment-info"><span ><b style="word-wrap: break-word;">' . $attachment->name . '</b><br/><p>' . $value . '</p></span></div></a>';
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echo '<li style="background-color:#f4f4f4;">' . $var . '</li>';
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}
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}
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@@ -378,23 +368,23 @@ foreach ($conversations as $conversation) {
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</div>
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<script type="text/javascript">
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$("#cc_page").on('click', '.search_r', function() {
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$("#cc_page").on('click', '.search_r', function () {
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var search_r = $('a', this).attr('id');
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$.ajax({
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type: "GET",
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url: "../ticket/status/{{$tickets->id}}/" + search_r,
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beforeSend: function() {
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beforeSend: function () {
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$("#refresh").hide();
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$("#loader").show();
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},
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success: function(response) {
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success: function (response) {
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$("#refresh").load("../check_ticket/{!! $id !!} #refresh");
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$("#refresh").show();
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$("#loader").hide();
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var message = response;
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$("#alert11").show();
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$('#message-success1').html(message);
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setInterval(function() {
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setInterval(function () {
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$("#alert11").hide();
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}, 4000);
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}
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@@ -402,19 +392,19 @@ foreach ($conversations as $conversation) {
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return false;
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});
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$(document).ready(function() {
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$(document).ready(function () {
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var Data = $('input[name="rating"]:checked').val();
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var Data2 = $('input[name="rating2"]:checked').val();
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if (Data) {
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$('input[name=rating]').rating('readOnly');
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jQuery('.star').attr('disabled', true);
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}
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$('.star').change(function() {
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$('.star').change(function () {
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$('#foo').submit();
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$('.foo2').submit();
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});
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// process the form
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$('#foo').submit(function(event) {
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$('#foo').submit(function (event) {
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// get the form data
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// there are many ways to get this data using jQuery (you can use the class or id also)
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var formData = $(this).serialize();
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@@ -425,7 +415,7 @@ foreach ($conversations as $conversation) {
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url: '../rating/' +<?php echo $tickets->id ?>, // the url where we want to POST
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data: formData, // our data object
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dataType: 'json', // what type of data do we expect back from the server
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success: function() {
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success: function () {
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}
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});
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// using the done promise callback
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@@ -433,7 +423,7 @@ foreach ($conversations as $conversation) {
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event.preventDefault();
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});
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// process the form
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$('.foo2').submit(function(event) {
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$('.foo2').submit(function (event) {
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// get the form data
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// there are many ways to get this data using jQuery (you can use the class or id also)
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var formData = $(this).serialize();
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@@ -444,7 +434,7 @@ foreach ($conversations as $conversation) {
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url: '../rating2/' +<?php echo $tickets->id ?>, // the url where we want to POST
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data: formData, // our data object
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dataType: 'json', // what type of data do we expect back from the server
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success: function() {
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success: function () {
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}
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});
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// using the done promise callback
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@@ -452,22 +442,22 @@ foreach ($conversations as $conversation) {
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event.preventDefault();
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});
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});
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$(function() {
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$(function () {
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//Add text editor
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$("textarea").wysihtml5();
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});
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jQuery(document).ready(function() {
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jQuery(document).ready(function () {
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// Close a ticket
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$('#close').on('click', function(e) {
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$('#close').on('click', function (e) {
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$.ajax({
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type: "GET",
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url: "../ticket/close/{{$tickets->id}}",
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beforeSend: function() {
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beforeSend: function () {
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$("#refresh").hide();
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$("#loader").show();
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},
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success: function(response) {
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success: function (response) {
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$("#refresh").load("../check_ticket/{!! $id !!} #refresh");
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$("#refresh").show();
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$("#loader").hide();
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@@ -490,24 +480,24 @@ foreach ($conversations as $conversation) {
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});
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// Resolved a ticket
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$('#resolved').on('click', function(e) {
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$('#resolved').on('click', function (e) {
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$.ajax({
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type: "GET",
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url: "../ticket/resolve/{{$tickets->id}}",
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beforeSend: function() {
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beforeSend: function () {
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$("#refresh").hide();
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$("#loader").show();
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},
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success: function(response) {
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success: function (response) {
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$("#refresh").load("../check_ticket/{!! $id !!} #refresh");
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$("#refresh").show();
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$("#loader").hide();
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var message = "Success! Your Ticket have been Resolved";
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$("#alert11").show();
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$('#message-success1').html(message);
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setInterval(function() {
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setInterval(function () {
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$("#alert11").hide();
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setTimeout(function() {
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setTimeout(function () {
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var link = document.querySelector('#load-inbox');
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if (link) {
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link.click();
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@@ -520,15 +510,15 @@ foreach ($conversations as $conversation) {
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});
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// Open a ticket
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$('#open').on('click', function(e) {
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$('#open').on('click', function (e) {
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$.ajax({
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type: "GET",
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url: "../ticket/open/{{$tickets->id}}",
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beforeSend: function() {
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beforeSend: function () {
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$("#refresh").hide();
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$("#loader").show();
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},
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success: function(response) {
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success: function (response) {
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$("#refresh").load("../check_ticket/{!! $id !!} #refresh");
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$("#refresh").show();
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$("#loader").hide();
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@@ -536,7 +526,7 @@ foreach ($conversations as $conversation) {
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var message = "Success! Your Ticket have been Opened";
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$("#alert11").show();
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$('#message-success1').html(message);
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setInterval(function() {
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setInterval(function () {
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$("#alert11").hide();
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}, 4000);
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}
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