diff --git a/app/Http/Controllers/Agent/helpdesk/MailController.php b/app/Http/Controllers/Agent/helpdesk/MailController.php
index deb04c4a4..19734fb90 100644
--- a/app/Http/Controllers/Agent/helpdesk/MailController.php
+++ b/app/Http/Controllers/Agent/helpdesk/MailController.php
@@ -140,7 +140,7 @@ class MailController extends Controller
                                 $date = $date_time[1].'-'.$date_time[2].'-'.$date_time[3].' '.$date_time[4];
                                 $date = date('Y-m-d H:i:s', strtotime($date));
                                 if (isset($mail->subject)) {
-                                    $subject = $mail->subject;
+                                    $subject = utf8_decode($mail->subject);
                                 } else {
                                     $subject = 'No Subject';
                                 }
diff --git a/app/Http/Controllers/Common/PhpMailController.php b/app/Http/Controllers/Common/PhpMailController.php
index 4e52a32dc..9463ede82 100644
--- a/app/Http/Controllers/Common/PhpMailController.php
+++ b/app/Http/Controllers/Common/PhpMailController.php
@@ -269,7 +269,7 @@ class PhpMailController extends Controller
                 }
             }
 
-            $mail->Subject = $subject;
+            $mail->Subject = utf8_decode($subject);
             if ($template == 'ticket-reply-agent') {
                 $line = '---Reply above this line--- <br/><br/>';
                 $mail->Body = utf8_decode($line.$messagebody);