update v1.0.3.3

This commit is contained in:
sujitprasad
2015-12-22 14:09:23 +05:30
parent 2bc3db252e
commit 696e0390fe
8590 changed files with 3456 additions and 818 deletions

1
database/.gitignore vendored Normal file
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*.sqlite

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<?php
use Illuminate\Database\Schema\Blueprint;
use Illuminate\Database\Migrations\Migration;
class CreateFormsTable extends Migration {
/**
* Run the migrations.
*
* @return void
*/
public function up()
{
Schema::create('forms', function(Blueprint $table)
{
$table->increments('id');
$table->string('formname');
$table->timestamps();
});
}
/**
* Reverse the migrations.
*
* @return void
*/
public function down()
{
Schema::drop('forms');
}
}

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<?php
use Illuminate\Database\Schema\Blueprint;
use Illuminate\Database\Migrations\Migration;
class CreateFieldsTable extends Migration {
/**
* Run the migrations.
*
* @return void
*/
public function up()
{
Schema::create('fields', function(Blueprint $table)
{
$table->increments('id');
$table->integer('forms_id');
$table->string('label');
$table->string('name');
$table->string('type');
$table->string('value');
$table->string('required');
$table->timestamps();
});
}
/**
* Reverse the migrations.
*
* @return void
*/
public function down()
{
Schema::drop('fields');
}
}

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<?php
use Illuminate\Database\Migrations\Migration;
use Illuminate\Database\Schema\Blueprint;
class CreateUsersTable extends Migration {
/**
* Run the migrations.
*
* @return void
*/
public function up() {
Schema::create('users', function (Blueprint $table) {
$table->increments('id');
$table->string('user_name');
$table->string('first_name');
$table->string('last_name');
$table->boolean('gender');
$table->string('email')->unique();
$table->boolean('ban');
$table->string('password', 60);
$table->integer('active');
$table->string('ext');
$table->string('phone_number');
$table->string('mobile');
$table->string('agent_sign');
$table->string('account_type');
$table->string('account_status');
$table->string('assign_group');
$table->string('primary_dpt');
$table->string('agent_tzone');
$table->string('daylight_save');
$table->string('limit_access');
$table->string('directory_listing');
$table->string('vocation_mode');
$table->string('company');
$table->string('role');
$table->string('internal_note');
$table->string('profile_pic');
$table->rememberToken();
$table->timestamps();
});
}
/**
* Reverse the migrations.
*
* @return void
*/
public function down() {
Schema::drop('users');
}
}

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<?php
use Illuminate\Database\Schema\Blueprint;
use Illuminate\Database\Migrations\Migration;
class CreatePasswordResetsTable extends Migration {
/**
* Run the migrations.
*
* @return void
*/
public function up()
{
Schema::create('password_resets', function(Blueprint $table)
{
$table->string('email')->index();
$table->string('token')->index();
$table->timestamp('created_at');
});
}
/**
* Reverse the migrations.
*
* @return void
*/
public function down()
{
Schema::drop('password_resets');
}
}

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<?php
use Illuminate\Database\Migrations\Migration;
use Illuminate\Database\Schema\Blueprint;
class CreateCategoriesTable extends Migration {
/**
* Run the migrations.
*
* @return void
*/
public function up() {
Schema::create('category', function (Blueprint $table) {
$table->increments('id')->unsigned();
$table->string('name');
$table->string('slug');
$table->mediumText('description');
$table->boolean('status');
$table->integer('parent');
$table->timestamps();
});
}
/**
* Reverse the migrations.
*
* @return void
*/
public function down() {
Schema::drop('categories');
}
}

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<?php
use Illuminate\Database\Migrations\Migration;
use Illuminate\Database\Schema\Blueprint;
class CreateArticlesTable extends Migration {
/**
* Run the migrations.
*
* @return void
*/
public function up() {
Schema::create('article', function (Blueprint $table) {
$table->increments('id')->unsigned();
$table->string('name');
$table->string('slug');
$table->longText('description');
$table->boolean('status');
$table->boolean('type');
$table->timestamps();
});
}
/**
* Reverse the migrations.
*
* @return void
*/
public function down() {
Schema::drop('articles');
}
}

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<?php
use Illuminate\Database\Migrations\Migration;
use Illuminate\Database\Schema\Blueprint;
class CreateSettingsTable extends Migration {
/**
* Run the migrations.
*
* @return void
*/
public function up() {
Schema::create('settings', function (Blueprint $table) {
$table->increments('id');
$table->string('company_name');
$table->string('phone');
$table->string('website');
$table->string('address');
$table->string('logo');
$table->string('background');
$table->string('version');
$table->string('port');
$table->string('host');
$table->string('encryption');
$table->string('email');
$table->string('password');
$table->integer('pagination');
$table->string('timezone');
$table->string('dateformat');
$table->timestamps();
});
}
/**
* Reverse the migrations.
*
* @return void
*/
public function down() {
Schema::drop('settings');
}
}

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<?php
use Illuminate\Database\Migrations\Migration;
use Illuminate\Database\Schema\Blueprint;
class CreateArticleRelationshipsTable extends Migration {
/**
* Run the migrations.
*
* @return void
*/
public function up() {
Schema::create('article_relationship', function (Blueprint $table) {
$table->increments('id')->unsigned();
$table->integer('article_id')->unsigned();
$table->foreign('article_id')->references('id')->on('article');
$table->integer('category_id')->unsigned();
$table->foreign('category_id')->references('id')->on('category');
$table->timestamps();
});
}
/**
* Reverse the migrations.
*
* @return void
*/
public function down() {
Schema::drop('article_relationship');
}
}

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<?php
use Illuminate\Database\Migrations\Migration;
use Illuminate\Database\Schema\Blueprint;
class CreateFaqsTable extends Migration {
/**
* Run the migrations.
*
* @return void
*/
public function up() {
Schema::create('faqs', function (Blueprint $table) {
$table->increments('id');
$table->timestamps();
});
}
/**
* Reverse the migrations.
*
* @return void
*/
public function down() {
Schema::drop('faqs');
}
}

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<?php
use Illuminate\Database\Migrations\Migration;
use Illuminate\Database\Schema\Blueprint;
class CreateContactsTable extends Migration {
/**
* Run the migrations.
*
* @return void
*/
public function up() {
Schema::create('contact', function (Blueprint $table) {
$table->increments('id');
$table->string('name');
$table->string('email');
$table->string('subject');
$table->mediumText('message');
$table->timestamps();
});
}
/**
* Reverse the migrations.
*
* @return void
*/
public function down() {
Schema::drop('contacts');
}
}

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<?php
use Illuminate\Database\Migrations\Migration;
use Illuminate\Database\Schema\Blueprint;
class CreateFootersTable extends Migration {
/**
* Run the migrations.
*
* @return void
*/
public function up() {
Schema::create('footer', function (Blueprint $table) {
$table->increments('id');
$table->string('title');
$table->mediumText('footer');
$table->timestamps();
});
}
/**
* Reverse the migrations.
*
* @return void
*/
public function down() {
Schema::drop('footer');
}
}

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<?php
use Illuminate\Database\Migrations\Migration;
use Illuminate\Database\Schema\Blueprint;
class CreateFooter2sTable extends Migration {
/**
* Run the migrations.
*
* @return void
*/
public function up() {
Schema::create('footer2', function (Blueprint $table) {
$table->increments('id');
$table->string('title');
$table->mediumText('footer');
$table->timestamps();
});
}
/**
* Reverse the migrations.
*
* @return void
*/
public function down() {
Schema::drop('footer2');
}
}

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<?php
use Illuminate\Database\Migrations\Migration;
use Illuminate\Database\Schema\Blueprint;
class CreateFooter3sTable extends Migration {
/**
* Run the migrations.
*
* @return void
*/
public function up() {
Schema::create('footer3', function (Blueprint $table) {
$table->increments('id');
$table->string('title');
$table->mediumText('footer');
$table->timestamps();
});
}
/**
* Reverse the migrations.
*
* @return void
*/
public function down() {
Schema::drop('footer3');
}
}

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<?php
use Illuminate\Database\Migrations\Migration;
use Illuminate\Database\Schema\Blueprint;
class CreateFooter4sTable extends Migration {
/**
* Run the migrations.
*
* @return void
*/
public function up() {
Schema::create('footer4', function (Blueprint $table) {
$table->increments('id');
$table->string('title');
$table->mediumText('footer');
$table->timestamps();
});
}
/**
* Reverse the migrations.
*
* @return void
*/
public function down() {
Schema::drop('footer4');
}
}

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<?php
use Illuminate\Database\Migrations\Migration;
use Illuminate\Database\Schema\Blueprint;
class CreateTimezoneTable extends Migration {
/**
* Run the migrations.
*
* @return void
*/
public function up() {
Schema::create('timezone', function (Blueprint $table) {
$table->increments('id');
$table->string('name');
$table->string('location');
});
}
/**
* Reverse the migrations.
*
* @return void
*/
public function down() {
Schema::drop('timezone');
}
}

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<?php
use Illuminate\Database\Migrations\Migration;
use Illuminate\Database\Schema\Blueprint;
class CreateTicketThreadTable extends Migration {
/**
* Run the migrations.
*
* @return void
*/
public function up() {
Schema::create('ticket_thread', function (Blueprint $table) {
$table->increments('id');
$table->integer('pid');
$table->integer('ticket_id');
$table->integer('staff_id');
$table->integer('user_id');
$table->string('poster');
$table->string('source');
$table->boolean('is_internal');
$table->string('title');
$table->mediumText('body');
$table->string('format');
$table->string('ip_address');
$table->timestamps();
});
}
/**
* Reverse the migrations.
*
* @return void
*/
public function down() {
Schema::drop('ticket_thread');
}
}

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<?php
use Illuminate\Database\Migrations\Migration;
use Illuminate\Database\Schema\Blueprint;
class CreateTicketStatusTable extends Migration {
/**
* Run the migrations.
*
* @return void
*/
public function up() {
Schema::create('ticket_status', function (Blueprint $table) {
$table->increments('id');
$table->string('name');
$table->string('state');
$table->integer('mode');
$table->string('message');
$table->integer('flags');
$table->integer('sort');
$table->string('properties');
$table->timestamps();
});
}
/**
* Reverse the migrations.
*
* @return void
*/
public function down() {
Schema::drop('ticket_status');
}
}

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<?php
use Illuminate\Database\Migrations\Migration;
use Illuminate\Database\Schema\Blueprint;
class CreateTicketSettingsTable extends Migration {
/**
* Run the migrations.
*
* @return void
*/
public function up() {
Schema::create('ticket_settings', function (Blueprint $table) {
$table->increments('id');
$table->string('num_format');
$table->string('num_sequence');
$table->string('priority');
$table->string('sla');
$table->string('help_topic');
$table->string('max_open_ticket');
$table->string('collision_avoid');
$table->string('captcha');
$table->boolean('status');
$table->boolean('claim_response');
$table->boolean('assigned_ticket');
$table->boolean('answered_ticket');
$table->boolean('agent_mask');
$table->boolean('html');
$table->boolean('client_update');
$table->boolean('max_file_size');
$table->timestamps();
});
}
/**
* Reverse the migrations.
*
* @return void
*/
public function down() {
Schema::drop('ticket_settings');
}
}

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<?php
use Illuminate\Database\Migrations\Migration;
use Illuminate\Database\Schema\Blueprint;
class CreateTicketPriorityTable extends Migration {
/**
* Run the migrations.
*
* @return void
*/
public function up() {
Schema::create('ticket_priority', function (Blueprint $table) {
$table->increments('priority_id');
$table->string('priority');
$table->string('priority_desc');
$table->string('priority_color');
$table->boolean('priority_urgency');
$table->boolean('ispublic');
});
}
/**
* Reverse the migrations.
*
* @return void
*/
public function down() {
Schema::drop('ticket_priority');
}
}

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<?php
use Illuminate\Database\Migrations\Migration;
use Illuminate\Database\Schema\Blueprint;
class CreateTicketCollaboratorTable extends Migration {
/**
* Run the migrations.
*
* @return void
*/
public function up() {
Schema::create('ticket_collaborator', function (Blueprint $table) {
$table->increments('id');
$table->boolean('isactive');
$table->integer('ticket_id');
$table->integer('user_id');
$table->string('role');
$table->timestamps();
});
}
/**
* Reverse the migrations.
*
* @return void
*/
public function down() {
Schema::drop('ticket_collaborator');
}
}

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<?php
use Illuminate\Database\Migrations\Migration;
use Illuminate\Database\Schema\Blueprint;
class CreateTicketAttachmentTable extends Migration {
/**
* Run the migrations.
*
* @return void
*/
public function up() {
Schema::create('ticket_attachment', function (Blueprint $table) {
$table->increments('id');
$table->string('name');
$table->integer('thread_id');
$table->string('size');
$table->string('type');
$table->string('poster');
$table->timestamps();
});
\DB::statement("ALTER TABLE `ticket_attachment` ADD `file` MEDIUMBLOB");
}
/**
* Reverse the migrations.
*
* @return void
*/
public function down() {
Schema::drop('ticket_attachment');
}
}

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<?php
use Illuminate\Database\Migrations\Migration;
use Illuminate\Database\Schema\Blueprint;
class CreateTicketTable extends Migration {
/**
* Run the migrations.
*
* @return void
*/
public function up() {
Schema::create('tickets', function (Blueprint $table) {
$table->increments('id');
$table->string('ticket_number');
$table->integer('user_id');
$table->integer('dept_id');
$table->integer('team_id');
$table->integer('priority_id');
$table->integer('sla');
$table->integer('help_topic_id');
$table->integer('status');
$table->integer('flags');
$table->integer('ip_address');
$table->integer('assigned_to');
$table->integer('lock_by');
$table->integer('lock_at');
$table->integer('source');
$table->integer('isoverdue');
$table->integer('reopened');
$table->integer('isanswered');
$table->integer('html');
$table->integer('is_deleted');
$table->integer('closed');
$table->dateTime('reopened_at')->nullable();
$table->dateTime('duedate')->nullable();
$table->dateTime('closed_at')->nullable();
$table->dateTime('last_message_at')->nullable();
$table->dateTime('last_response_at')->nullable();
$table->timestamps();
});
}
/**
* Reverse the migrations.
*
* @return void
*/
public function down() {
Schema::drop('tickets');
}
}

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<?php
use Illuminate\Database\Migrations\Migration;
use Illuminate\Database\Schema\Blueprint;
class CreateTemplateTable extends Migration {
/**
* Run the migrations.
*
* @return void
*/
public function up() {
Schema::create('template', function (Blueprint $table) {
$table->increments('id');
$table->string('name');
$table->boolean('status');
$table->string('template_set_to_clone');
$table->string('language');
$table->string('internal_note');
$table->timestamps();
});
}
/**
* Reverse the migrations.
*
* @return void
*/
public function down() {
Schema::drop('template');
}
}

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<?php
use Illuminate\Database\Migrations\Migration;
use Illuminate\Database\Schema\Blueprint;
class CreateTeamAssignAgentTable extends Migration {
/**
* Run the migrations.
*
* @return void
*/
public function up() {
Schema::create('team_assign_agent', function (Blueprint $table) {
$table->increments('id');
$table->string('team_id');
$table->string('agent_id');
$table->timestamps();
});
}
/**
* Reverse the migrations.
*
* @return void
*/
public function down() {
Schema::drop('team_assign_agent');
}
}

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<?php
use Illuminate\Database\Migrations\Migration;
use Illuminate\Database\Schema\Blueprint;
class CreateTeamTable extends Migration {
/**
* Run the migrations.
*
* @return void
*/
public function up() {
Schema::create('teams', function (Blueprint $table) {
$table->increments('id');
$table->string('name');
$table->boolean('status');
$table->string('team_lead');
$table->boolean('assign_alert');
$table->string('admin_notes');
$table->timestamps();
});
}
/**
* Reverse the migrations.
*
* @return void
*/
public function down() {
Schema::drop('teams');
}
}

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<?php
use Illuminate\Database\Migrations\Migration;
use Illuminate\Database\Schema\Blueprint;
class CreateSystemTable extends Migration {
/**
* Run the migrations.
*
* @return void
*/
public function up() {
Schema::create('system', function (Blueprint $table) {
$table->increments('id');
$table->boolean('status');
$table->string('url');
$table->string('name');
$table->string('department');
$table->string('page_size');
$table->string('log_level');
$table->string('purge_log');
$table->string('name_format');
$table->string('time_farmat');
$table->string('date_format');
$table->string('date_time_format');
$table->string('day_date_time');
$table->string('time_zone');
$table->string('content');
$table->timestamps();
});
}
/**
* Reverse the migrations.
*
* @return void
*/
public function down() {
Schema::drop('system');
}
}

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<?php
use Illuminate\Database\Migrations\Migration;
use Illuminate\Database\Schema\Blueprint;
class CreateSlaTable extends Migration {
/**
* Run the migrations.
*
* @return void
*/
public function up() {
Schema::create('sla_plan', function (Blueprint $table) {
$table->increments('id');
$table->string('name');
$table->string('grace_period');
$table->string('admin_note');
$table->boolean('status');
$table->boolean('transient');
$table->boolean('ticket_overdue');
$table->timestamps();
});
}
/**
* Reverse the migrations.
*
* @return void
*/
public function down() {
Schema::drop('sla_plan');
}
}

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<?php
use Illuminate\Database\Migrations\Migration;
use Illuminate\Database\Schema\Blueprint;
class CreateOrganizationTable extends Migration {
/**
* Run the migrations.
*
* @return void
*/
public function up() {
Schema::create('organization', function (Blueprint $table) {
$table->increments('id');
$table->string('name');
$table->string('phone');
$table->string('website');
$table->string('address');
$table->integer('head');
$table->string('internal_notes');
$table->timestamps();
});
}
/**
* Reverse the migrations.
*
* @return void
*/
public function down() {
Schema::drop('organization');
}
}

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<?php
use Illuminate\Database\Migrations\Migration;
use Illuminate\Database\Schema\Blueprint;
class CreateMailboxProtocolTable extends Migration {
/**
* Run the migrations.
*
* @return void
*/
public function up() {
Schema::create('mailbox_protocol', function (Blueprint $table) {
$table->increments('id');
$table->string('name');
});
}
/**
* Reverse the migrations.
*
* @return void
*/
public function down() {
Schema::drop('mailbox_protocol');
}
}

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<?php
use Illuminate\Database\Migrations\Migration;
use Illuminate\Database\Schema\Blueprint;
class CreateLogTable extends Migration {
/**
* Run the migrations.
*
* @return void
*/
public function up() {
Schema::create('logs', function (Blueprint $table) {
$table->increments('id');
$table->string('level');
});
}
/**
* Reverse the migrations.
*
* @return void
*/
public function down() {
Schema::drop('logs');
}
}

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<?php
use Illuminate\Database\Migrations\Migration;
use Illuminate\Database\Schema\Blueprint;
class CreateLanguagesTable extends Migration {
/**
* Run the migrations.
*
* @return void
*/
public function up() {
Schema::create('languages', function (Blueprint $table) {
$table->increments('id');
$table->string('name');
$table->string('locale');
});
}
/**
* Reverse the migrations.
*
* @return void
*/
public function down() {
Schema::drop('languages');
}
}

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<?php
use Illuminate\Database\Migrations\Migration;
use Illuminate\Database\Schema\Blueprint;
class CreateHelpTopicTable extends Migration {
/**
* Run the migrations.
*
* @return void
*/
public function up() {
Schema::create('help_topic', function (Blueprint $table) {
$table->increments('id');
$table->string('topic');
$table->string('parent_topic');
$table->string('custom_form');
$table->string('department');
$table->string('ticket_status');
$table->string('priority');
$table->string('sla_plan');
$table->string('thank_page');
$table->string('ticket_num_format');
$table->string('internal_notes');
$table->boolean('status');
$table->boolean('type');
$table->boolean('auto_assign');
$table->boolean('auto_response');
$table->timestamps();
});
}
/**
* Reverse the migrations.
*
* @return void
*/
public function down() {
Schema::drop('help_topic');
}
}

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<?php
use Illuminate\Database\Migrations\Migration;
use Illuminate\Database\Schema\Blueprint;
class CreateGuestNoteTable extends Migration {
/**
* Run the migrations.
*
* @return void
*/
public function up() {
Schema::create('guest_note', function (Blueprint $table) {
$table->increments('id');
$table->string('heading');
$table->string('content');
});
}
/**
* Reverse the migrations.
*
* @return void
*/
public function down() {
Schema::drop('guest_note');
}
}

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<?php
use Illuminate\Database\Migrations\Migration;
use Illuminate\Database\Schema\Blueprint;
class CreateGroupAssignDepartmentTable extends Migration {
/**
* Run the migrations.
*
* @return void
*/
public function up() {
Schema::create('group_assign_department', function (Blueprint $table) {
$table->increments('id');
$table->integer('group_id');
$table->integer('department_id');
$table->timestamps();
});
}
/**
* Reverse the migrations.
*
* @return void
*/
public function down() {
Schema::drop('group_assign_department');
}
}

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<?php
use Illuminate\Database\Migrations\Migration;
use Illuminate\Database\Schema\Blueprint;
class CreateGroupsTable extends Migration {
/**
* Run the migrations.
*
* @return void
*/
public function up() {
Schema::create('groups', function (Blueprint $table) {
$table->increments('id');
$table->string('name');
$table->boolean('group_status');
$table->boolean('can_create_ticket');
$table->boolean('can_edit_ticket');
$table->boolean('can_post_ticket');
$table->boolean('can_close_ticket');
$table->boolean('can_assign_ticket');
$table->boolean('can_trasfer_ticket');
$table->boolean('can_delete_ticket');
$table->boolean('can_ban_email');
$table->boolean('can_manage_canned');
$table->boolean('can_manage_faq');
$table->boolean('can_view_agent_stats');
$table->boolean('department_access');
$table->string('admin_notes');
$table->timestamps();
});
}
/**
* Reverse the migrations.
*
* @return void
*/
public function down() {
Schema::drop('groups');
}
}

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<?php
use Illuminate\Database\Migrations\Migration;
use Illuminate\Database\Schema\Blueprint;
class CreateFormValueTable extends Migration {
/**
* Run the migrations.
*
* @return void
*/
public function up() {
Schema::create('form_value', function (Blueprint $table) {
$table->increments('id');
$table->integer('form_id');
$table->integer('user_id');
$table->string('name');
$table->string('values');
$table->timestamps();
});
}
/**
* Reverse the migrations.
*
* @return void
*/
public function down() {
Schema::drop('form_value');
}
}

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<?php
use Illuminate\Database\Migrations\Migration;
use Illuminate\Database\Schema\Blueprint;
class CreateFormNameTable extends Migration {
/**
* Run the migrations.
*
* @return void
*/
public function up() {
Schema::create('form_name', function (Blueprint $table) {
$table->increments('id');
$table->string('name');
$table->string('status');
$table->string('no_of_fields');
$table->timestamps();
});
}
/**
* Reverse the migrations.
*
* @return void
*/
public function down() {
Schema::drop('form_name');
}
}

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<?php
use Illuminate\Database\Migrations\Migration;
use Illuminate\Database\Schema\Blueprint;
class CreateFormDetailsTable extends Migration {
/**
* Run the migrations.
*
* @return void
*/
public function up() {
Schema::create('form_details', function (Blueprint $table) {
$table->increments('id');
$table->integer('form_name_id');
$table->string('label');
$table->string('type');
$table->timestamps();
});
}
/**
* Reverse the migrations.
*
* @return void
*/
public function down() {
Schema::drop('form_details');
}
}

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<?php
use Illuminate\Database\Migrations\Migration;
use Illuminate\Database\Schema\Blueprint;
class CreateEmailsTable extends Migration {
/**
* Run the migrations.
*
* @return void
*/
public function up() {
Schema::create('emails', function (Blueprint $table) {
$table->increments('id');
$table->string('email_address');
$table->string('email_name');
$table->string('department');
$table->string('priority');
$table->string('help_topic');
$table->string('user_name');
$table->string('password');
$table->string('fetching_host');
$table->string('fetching_port');
$table->string('mailbox_protocol');
$table->string('imap_config');
$table->string('folder');
$table->string('sending_host');
$table->string('sending_port');
$table->string('internal_notes');
$table->boolean('auto_response');
$table->boolean('fetching_status');
$table->boolean('move_to_folder');
$table->boolean('delete_email');
$table->boolean('do_nothing');
$table->boolean('sending_status');
$table->boolean('authentication');
$table->boolean('header_spoofing');
$table->timestamps();
});
}
/**
* Reverse the migrations.
*
* @return void
*/
public function down() {
Schema::drop('emails');
}
}

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<?php
use Illuminate\Database\Migrations\Migration;
use Illuminate\Database\Schema\Blueprint;
class CreateEmailTable extends Migration {
/**
* Run the migrations.
*
* @return void
*/
public function up() {
Schema::create('email', function (Blueprint $table) {
$table->increments('id');
$table->string('template');
$table->string('sys_email');
$table->string('alert_email');
$table->string('admin_email');
$table->string('mta');
$table->boolean('email_fetching');
$table->boolean('strip');
$table->boolean('separator');
$table->boolean('all_emails');
$table->boolean('email_collaborator');
$table->boolean('attachment');
$table->timestamps();
});
}
/**
* Reverse the migrations.
*
* @return void
*/
public function down() {
Schema::drop('email');
}
}

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<?php
use Illuminate\Database\Migrations\Migration;
use Illuminate\Database\Schema\Blueprint;
class CreateDepartmentTable extends Migration {
/**
* Run the migrations.
*
* @return void
*/
public function up() {
Schema::create('department', function (Blueprint $table) {
$table->increments('id');
$table->string('name');
$table->string('type');
$table->string('sla');
$table->string('manager');
$table->string('ticket_assignment');
$table->string('outgoing_email');
$table->string('template_set');
$table->string('auto_ticket_response');
$table->string('auto_message_response');
$table->string('auto_response_email');
$table->string('recipient');
$table->string('group_access');
$table->string('department_sign');
$table->timestamps();
});
}
/**
* Reverse the migrations.
*
* @return void
*/
public function down() {
Schema::drop('department');
}
}

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<?php
use Illuminate\Database\Migrations\Migration;
use Illuminate\Database\Schema\Blueprint;
class CreateDateTimeFormatTable extends Migration {
/**
* Run the migrations.
*
* @return void
*/
public function up() {
Schema::create('date_time_format', function (Blueprint $table) {
$table->increments('id');
$table->string('format');
});
}
/**
* Reverse the migrations.
*
* @return void
*/
public function down() {
Schema::create('date_time_format');
}
}

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<?php
use Illuminate\Database\Migrations\Migration;
use Illuminate\Database\Schema\Blueprint;
class CreateDateFormatTable extends Migration {
/**
* Run the migrations.
*
* @return void
*/
public function up() {
Schema::create('date_format', function (Blueprint $table) {
$table->increments('id');
$table->string('format');
});
}
/**
* Reverse the migrations.
*
* @return void
*/
public function down() {
Schema::drop('date_format');
}
}

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<?php
use Illuminate\Database\Migrations\Migration;
use Illuminate\Database\Schema\Blueprint;
class CreateCompanyTable extends Migration {
/**
* Run the migrations.
*
* @return void
*/
public function up() {
Schema::create('company', function (Blueprint $table) {
$table->increments('id');
$table->string('company_name');
$table->string('website');
$table->string('phone');
$table->string('address');
$table->string('landing_page');
$table->string('offline_page');
$table->string('thank_page');
$table->string('logo');
$table->string('use_logo');
$table->timestamps();
});
}
/**
* Reverse the migrations.
*
* @return void
*/
public function down() {
Schema::drop('company');
}
}

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<?php
use Illuminate\Database\Migrations\Migration;
use Illuminate\Database\Schema\Blueprint;
class CreateBanlistTable extends Migration {
/**
* Run the migrations.
*
* @return void
*/
public function up() {
Schema::create('banlist', function (Blueprint $table) {
$table->increments('id');
$table->boolean('ban_status');
$table->string('email_address');
$table->string('internal_notes');
$table->timestamps();
});
}
/**
* Reverse the migrations.
*
* @return void
*/
public function down() {
Schema::drop('banlist');
}
}

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<?php
use Illuminate\Database\Migrations\Migration;
use Illuminate\Database\Schema\Blueprint;
class CreateAutoResponseTable extends Migration {
/**
* Run the migrations.
*
* @return void
*/
public function up() {
Schema::create('auto_response', function (Blueprint $table) {
$table->increments('id');
$table->boolean('new_ticket');
$table->boolean('agent_new_ticket');
$table->boolean('submitter');
$table->boolean('participants');
$table->boolean('overlimit');
$table->timestamps();
});
}
/**
* Reverse the migrations.
*
* @return void
*/
public function down() {
Schema::drop('auto_response');
}
}

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<?php
use Illuminate\Database\Migrations\Migration;
use Illuminate\Database\Schema\Blueprint;
class CreateAlertNoticeTable extends Migration {
/**
* Run the migrations.
*
* @return void
*/
public function up() {
Schema::create('alert_notice', function (Blueprint $table) {
$table->increments('id');
$table->boolean('ticket_status');
$table->boolean('ticket_admin_email');
$table->boolean('ticket_department_manager');
$table->boolean('ticket_department_member');
$table->boolean('ticket_organization_accmanager');
$table->boolean('message_status');
$table->boolean('message_last_responder');
$table->boolean('message_assigned_agent');
$table->boolean('message_department_manager');
$table->boolean('message_organization_accmanager');
$table->boolean('internal_status');
$table->boolean('internal_last_responder');
$table->boolean('internal_assigned_agent');
$table->boolean('internal_department_manager');
$table->boolean('assignment_status');
$table->boolean('assignment_assigned_agent');
$table->boolean('assignment_team_leader');
$table->boolean('assignment_team_member');
$table->boolean('transfer_status');
$table->boolean('transfer_assigned_agent');
$table->boolean('transfer_department_manager');
$table->boolean('transfer_department_member');
$table->boolean('overdue_status');
$table->boolean('overdue_assigned_agent');
$table->boolean('overdue_department_manager');
$table->boolean('overdue_department_member');
$table->boolean('system_error');
$table->boolean('sql_error');
$table->boolean('excessive_failure');
$table->timestamps();
});
}
/**
* Reverse the migrations.
*
* @return void
*/
public function down() {
Schema::create('alert_notice');
}
}

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<?php
use Illuminate\Database\Migrations\Migration;
use Illuminate\Database\Schema\Blueprint;
class CreateAccessTable extends Migration {
/**
* Run the migrations.
*
* @return void
*/
public function up() {
Schema::create('access', function (Blueprint $table) {
$table->increments('id');
$table->string('password_expire');
$table->string('reg_method');
$table->string('user_session');
$table->string('agent_session');
$table->string('reset_ticket_expire');
$table->boolean('password_reset');
$table->boolean('bind_agent_ip');
$table->boolean('reg_require');
$table->boolean('quick_access');
$table->timestamps();
});
}
/**
* Reverse the migrations.
*
* @return void
*/
public function down() {
Schema::create('access');
}
}

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<?php
use Illuminate\Database\Migrations\Migration;
use Illuminate\Database\Schema\Blueprint;
class CreateTimeFormatTable extends Migration {
/**
* Run the migrations.
*
* @return void
*/
public function up() {
Schema::create('time_format', function (Blueprint $table) {
$table->increments('id');
$table->string('format');
});
}
/**
* Reverse the migrations.
*
* @return void
*/
public function down() {
Schema::drop('time_format');
}
}

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<?php
use Illuminate\Database\Migrations\Migration;
use Illuminate\Database\Schema\Blueprint;
class CreateCommentsTable extends Migration {
/**
* Run the migrations.
*
* @return void
*/
public function up() {
Schema::create('comment', function (Blueprint $table) {
$table->increments('id')->unsigned();
$table->integer('article_id')->unsigned();
$table->foreign('article_id')->references('id')->on('article');
$table->string('name');
$table->string('email');
$table->string('website');
$table->string('comment');
$table->boolean('status');
$table->timestamps();
});
}
/**
* Reverse the migrations.
*
* @return void
*/
public function down() {
Schema::drop('comments');
}
}

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<?php
use Illuminate\Database\Migrations\Migration;
use Illuminate\Database\Schema\Blueprint;
class CreatePagesTable extends Migration {
/**
* Run the migrations.
*
* @return void
*/
public function up() {
Schema::create('pages', function (Blueprint $table) {
$table->increments('id');
$table->string('name');
$table->boolean('status');
$table->boolean('visibility');
$table->string('slug');
$table->longText('description');
$table->timestamps();
});
}
/**
* Reverse the migrations.
*
* @return void
*/
public function down() {
Schema::drop('pages');
}
}

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<?php
use Illuminate\Database\Migrations\Migration;
use Illuminate\Database\Schema\Blueprint;
class CreateOptionsTable extends Migration {
/**
* Run the migrations.
*
* @return void
*/
public function up() {
Schema::create('options', function (Blueprint $table) {
$table->increments('id');
$table->text('option_name');
$table->text('option_value');
$table->text('autoload');
$table->timestamps();
});
}
/**
* Reverse the migrations.
*
* @return void
*/
public function down() {
Schema::drop('options');
}
}

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<?php
use Illuminate\Database\Migrations\Migration;
use Illuminate\Database\Schema\Blueprint;
class CreateSocialsTable extends Migration {
/**
* Run the migrations.
*
* @return void
*/
public function up() {
Schema::create('social', function (Blueprint $table) {
$table->increments('id');
$table->string('linkedin');
$table->string('stumble');
$table->string('google');
$table->string('deviantart');
$table->string('flickr');
$table->string('skype');
$table->string('rss');
$table->string('twitter');
$table->string('facebook');
$table->string('youtube');
$table->string('vimeo');
$table->string('pinterest');
$table->string('dribbble');
$table->string('instagram');
$table->timestamps();
});
}
/**
* Reverse the migrations.
*
* @return void
*/
public function down() {
Schema::drop('social');
}
}

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<?php
use Illuminate\Database\Migrations\Migration;
use Illuminate\Database\Schema\Blueprint;
class CreatePriorityTable extends Migration {
/**
* Run the migrations.
*
* @return void
*/
public function up() {
Schema::create('priority', function (Blueprint $table) {
$table->increments('id');
$table->string('name');
});
}
/**
* Reverse the migrations.
*
* @return void
*/
public function down() {
Schema::drop('priority');
}
}

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<?php
use Illuminate\Database\Schema\Blueprint;
use Illuminate\Database\Migrations\Migration;
class CreateTicketsourceTable extends Migration {
/**
* Run the migrations.
*
* @return void
*/
public function up()
{
Schema::create('ticket_source', function (Blueprint $table) {
$table->increments('id');
$table->string('name');
$table->string('value');
});
}
/**
* Reverse the migrations.
*
* @return void
*/
public function down()
{
Schema::drop('ticket_source');
}
}

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<?php
use Illuminate\Database\Schema\Blueprint;
use Illuminate\Database\Migrations\Migration;
class CreateSmtpTable extends Migration {
/**
* Run the migrations.
*
* @return void
*/
public function up()
{
Schema::create('send_mail', function (Blueprint $table) {
$table->increments('id');
$table->string('driver');
$table->string('host');
$table->string('port');
$table->string('encryption');
$table->string('name');
$table->string('email');
$table->string('password');
});
}
/**
* Reverse the migrations.
*
* @return void
*/
public function down()
{
Schema::drop('send_mail');
}
}

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<?php
use Illuminate\Database\Schema\Blueprint;
use Illuminate\Database\Migrations\Migration;
class CreateUsersOrganizationTable extends Migration {
/**
* Run the migrations.
*
* @return void
*/
public function up()
{
Schema::create('user_assign_organization', function (Blueprint $table) {
$table->increments('id');
$table->string('org_id');
$table->string('user_id');
$table->timestamps();
});
}
/**
* Reverse the migrations.
*
* @return void
*/
public function down()
{
Schema::drop('user_assign_organization');
}
}

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<?php
use Illuminate\Database\Schema\Blueprint;
use Illuminate\Database\Migrations\Migration;
class CreateVersionCheckTable extends Migration {
/**
* Run the migrations.
*
* @return void
*/
public function up()
{
Schema::create('version_check', function(Blueprint $table) {
$table->increments('id');
$table->string('current_version');
$table->string('new_version');
$table->timestamps();
});
}
/**
* Reverse the migrations.
*
* @return void
*/
public function down()
{
Schema::drop('version_check');
}
}

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<?php
use Illuminate\Database\Schema\Blueprint;
use Illuminate\Database\Migrations\Migration;
class CreateCannedResponseTable extends Migration {
/**
* Run the migrations.
*
* @return void
*/
public function up() {
Schema::create('canned_response', function (Blueprint $table) {
$table->increments('id');
$table->integer('user_id');
$table->string('title');
$table->longText('message');
$table->timestamps();
});
}
/**
* Reverse the migrations.
*
* @return void
*/
public function down() {
Schema::drop('canned_response');
}
}

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<?php
use Illuminate\Database\Schema\Blueprint;
use Illuminate\Database\Migrations\Migration;
class CreateTicketFormDataTable extends Migration {
/**
* Run the migrations.
*
* @return void
*/
public function up()
{
Schema::create('ticket_form_data', function(Blueprint $table)
{
$table->increments('id');
$table->integer('ticket_id');
$table->text('title');
$table->mediumText('content');
$table->timestamps();
});
}
/**
* Reverse the migrations.
*
* @return void
*/
public function down()
{
Schema::drop('ticket_form_data');
}
}

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<?php
use Illuminate\Database\Schema\Blueprint;
use Illuminate\Database\Migrations\Migration;
class CreateSideTable extends Migration {
/**
* Run the migrations.
*
* @return void
*/
public function up()
{
Schema::create('side1', function (Blueprint $table) {
$table->increments('id');
$table->string('title');
$table->mediumText('content');
$table->timestamps();
});
Schema::create('side2', function (Blueprint $table) {
$table->increments('id');
$table->string('title');
$table->mediumText('content');
$table->timestamps();
});
}
/**
* Reverse the migrations.
*
* @return void
*/
public function down()
{
Schema::drop('side1');
Schema::drop('side2');
}
}

0
database/seeds/.gitkeep Normal file
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<?php
use App\Model\helpdesk\Agent\Department;
use App\Model\helpdesk\Agent\Groups;
use App\Model\helpdesk\Agent\Teams;
use App\Model\helpdesk\Form\Form_details;
use App\Model\helpdesk\Form\Form_name;
use App\Model\helpdesk\Guest\Guest_note;
use App\Model\helpdesk\Manage\Help_topic;
use App\Model\helpdesk\Manage\Sla_plan;
use App\Model\helpdesk\Settings\Ticket;
use App\Model\helpdesk\Ticket\Ticket_Priority;
use App\Model\helpdesk\Ticket\Ticket_Status;
use App\Model\helpdesk\Utility\Date_format;
use App\Model\helpdesk\Utility\Date_time_format;
use App\Model\helpdesk\Utility\Languages;
use App\Model\helpdesk\Utility\Logs;
use App\Model\helpdesk\Utility\MailboxProtocol;
use App\Model\helpdesk\Utility\Timezones;
use App\Model\helpdesk\Utility\Time_format;
use App\Model\helpdesk\Utility\Priority;
use Illuminate\Database\Seeder;
use App\Model\helpdesk\Settings\Access;
use App\Model\helpdesk\Settings\Alert;
use App\Model\helpdesk\Settings\Company;
use App\Model\helpdesk\Settings\Email;
use App\Model\helpdesk\Settings\Responder;
use App\Model\helpdesk\Settings\System;
use App\Model\helpdesk\Ticket\Ticket_source;
use App\Model\helpdesk\Theme\Footer;
use App\Model\helpdesk\Theme\Footer2;
use App\Model\helpdesk\Theme\Footer3;
use App\Model\helpdesk\Theme\Footer4;
use App\Model\helpdesk\Email\Smtp;
use App\Model\helpdesk\Utility\Version_Check;
use App\Model\kb\Options;
// Knowledge base
use App\Model\kb\Social;
use App\Model\kb\Side1;
use App\Model\kb\Side2;
use App\Model\kb\Settings;
class DatabaseSeeder extends Seeder {
/**
* Run the database seeds.
*
* @return void
*/
public function run() {
Time_format::create(array('format' => 'H:i:s'));
Time_format::create(array('format' => 'H.i.s'));
$timezone = ['Pacific/Midway' => '(GMT-11:00) Midway Island',
'US/Samoa' => '(GMT-11:00) Samoa',
'US/Hawaii' => '(GMT-10:00) Hawaii',
'US/Alaska' => '(GMT-09:00) Alaska',
'US/Pacific' => '(GMT-08:00) Pacific Time (US &amp; Canada)',
'America/Tijuana' => '(GMT-08:00) Tijuana',
'US/Arizona' => '(GMT-07:00) Arizona',
'US/Mountain' => '(GMT-07:00) Mountain Time (US &amp; Canada)',
'America/Chihuahua' => '(GMT-07:00) Chihuahua',
'America/Mazatlan' => '(GMT-07:00) Mazatlan',
'America/Mexico_City' => '(GMT-06:00) Mexico City',
'America/Monterrey' => '(GMT-06:00) Monterrey',
'Canada/Saskatchewan' => '(GMT-06:00) Saskatchewan',
'US/Central' => '(GMT-06:00) Central Time (US &amp; Canada)',
'US/Eastern' => '(GMT-05:00) Eastern Time (US &amp; Canada)',
'US/East-Indiana' => '(GMT-05:00) Indiana (East)',
'America/Bogota' => '(GMT-05:00) Bogota',
'America/Lima' => '(GMT-05:00) Lima',
'America/Caracas' => '(GMT-04:30) Caracas',
'Canada/Atlantic' => '(GMT-04:00) Atlantic Time (Canada)',
'America/La_Paz' => '(GMT-04:00) La Paz',
'America/Santiago' => '(GMT-04:00) Santiago',
'Canada/Newfoundland' => '(GMT-03:30) Newfoundland',
'America/Buenos_Aires' => '(GMT-03:00) Buenos Aires',
'Greenland' => '(GMT-03:00) Greenland',
'Atlantic/Stanley' => '(GMT-02:00) Stanley',
'Atlantic/Azores' => '(GMT-01:00) Azores',
'Atlantic/Cape_Verde' => '(GMT-01:00) Cape Verde Is.',
'Africa/Casablanca' => '(GMT) Casablanca',
'Europe/Dublin' => '(GMT) Dublin',
'Europe/Lisbon' => '(GMT) Lisbon',
'Europe/London' => '(GMT) London',
'Africa/Monrovia' => '(GMT) Monrovia',
'Europe/Amsterdam' => '(GMT+01:00) Amsterdam',
'Europe/Belgrade' => '(GMT+01:00) Belgrade',
'Europe/Berlin' => '(GMT+01:00) Berlin',
'Europe/Bratislava' => '(GMT+01:00) Bratislava',
'Europe/Brussels' => '(GMT+01:00) Brussels',
'Europe/Budapest' => '(GMT+01:00) Budapest',
'Europe/Copenhagen' => '(GMT+01:00) Copenhagen',
'Europe/Ljubljana' => '(GMT+01:00) Ljubljana',
'Europe/Madrid' => '(GMT+01:00) Madrid',
'Europe/Paris' => '(GMT+01:00) Paris',
'Europe/Prague' => '(GMT+01:00) Prague',
'Europe/Rome' => '(GMT+01:00) Rome',
'Europe/Sarajevo' => '(GMT+01:00) Sarajevo',
'Europe/Skopje' => '(GMT+01:00) Skopje',
'Europe/Stockholm' => '(GMT+01:00) Stockholm',
'Europe/Vienna' => '(GMT+01:00) Vienna',
'Europe/Warsaw' => '(GMT+01:00) Warsaw',
'Europe/Zagreb' => '(GMT+01:00) Zagreb',
'Europe/Athens' => '(GMT+02:00) Athens',
'Europe/Bucharest' => '(GMT+02:00) Bucharest',
'Africa/Cairo' => '(GMT+02:00) Cairo',
'Africa/Harare' => '(GMT+02:00) Harare',
'Europe/Helsinki' => '(GMT+02:00) Helsinki',
'Europe/Istanbul' => '(GMT+02:00) Istanbul',
'Asia/Jerusalem' => '(GMT+02:00) Jerusalem',
'Europe/Kiev' => '(GMT+02:00) Kyiv',
'Europe/Minsk' => '(GMT+02:00) Minsk',
'Europe/Riga' => '(GMT+02:00) Riga',
'Europe/Sofia' => '(GMT+02:00) Sofia',
'Europe/Tallinn' => '(GMT+02:00) Tallinn',
'Europe/Vilnius' => '(GMT+02:00) Vilnius',
'Asia/Baghdad' => '(GMT+03:00) Baghdad',
'Asia/Kuwait' => '(GMT+03:00) Kuwait',
'Africa/Nairobi' => '(GMT+03:00) Nairobi',
'Asia/Riyadh' => '(GMT+03:00) Riyadh',
'Asia/Tehran' => '(GMT+03:30) Tehran',
'Europe/Moscow' => '(GMT+04:00) Moscow',
'Asia/Baku' => '(GMT+04:00) Baku',
'Europe/Volgograd' => '(GMT+04:00) Volgograd',
'Asia/Muscat' => '(GMT+04:00) Muscat',
'Asia/Tbilisi' => '(GMT+04:00) Tbilisi',
'Asia/Yerevan' => '(GMT+04:00) Yerevan',
'Asia/Kabul' => '(GMT+04:30) Kabul',
'Asia/Karachi' => '(GMT+05:00) Karachi',
'Asia/Tashkent' => '(GMT+05:00) Tashkent',
'Asia/Kolkata' => '(GMT+05:30) Kolkata',
'Asia/Kathmandu' => '(GMT+05:45) Kathmandu',
'Asia/Yekaterinburg' => '(GMT+06:00) Ekaterinburg',
'Asia/Almaty' => '(GMT+06:00) Almaty',
'Asia/Dhaka' => '(GMT+06:00) Dhaka',
'Asia/Novosibirsk' => '(GMT+07:00) Novosibirsk',
'Asia/Bangkok' => '(GMT+07:00) Bangkok',
'Asia/Ho_Chi_Minh' => '(GMT+07.00) Ho Chi Minh',
'Asia/Jakarta' => '(GMT+07:00) Jakarta',
'Asia/Krasnoyarsk' => '(GMT+08:00) Krasnoyarsk',
'Asia/Chongqing' => '(GMT+08:00) Chongqing',
'Asia/Hong_Kong' => '(GMT+08:00) Hong Kong',
'Asia/Kuala_Lumpur' => '(GMT+08:00) Kuala Lumpur',
'Australia/Perth' => '(GMT+08:00) Perth',
'Asia/Singapore' => '(GMT+08:00) Singapore',
'Asia/Taipei' => '(GMT+08:00) Taipei',
'Asia/Ulaanbaatar' => '(GMT+08:00) Ulaan Bataar',
'Asia/Urumqi' => '(GMT+08:00) Urumqi',
'Asia/Irkutsk' => '(GMT+09:00) Irkutsk',
'Asia/Seoul' => '(GMT+09:00) Seoul',
'Asia/Tokyo' => '(GMT+09:00) Tokyo',
'Australia/Adelaide' => '(GMT+09:30) Adelaide',
'Australia/Darwin' => '(GMT+09:30) Darwin',
'Asia/Yakutsk' => '(GMT+10:00) Yakutsk',
'Australia/Brisbane' => '(GMT+10:00) Brisbane',
'Australia/Canberra' => '(GMT+10:00) Canberra',
'Pacific/Guam' => '(GMT+10:00) Guam',
'Australia/Hobart' => '(GMT+10:00) Hobart',
'Australia/Melbourne' => '(GMT+10:00) Melbourne',
'Pacific/Port_Moresby' => '(GMT+10:00) Port Moresby',
'Australia/Sydney' => '(GMT+10:00) Sydney',
'Asia/Vladivostok' => '(GMT+11:00) Vladivostok',
'Asia/Magadan' => '(GMT+12:00) Magadan',
'Pacific/Auckland' => '(GMT+12:00) Auckland',
'Pacific/Fiji' => '(GMT+12:00) Fiji'];
foreach ($timezone as $name => $location) {
Timezones::create(array('name' => $name, 'location' => $location));
}
Ticket_status::create(array('name' => 'Open', 'state' => 'open', 'mode' => '3', 'message'=>'Ticket have been Reopened by', 'flags' => '0', 'sort' => '1', 'properties' => 'Open tickets.'));
Ticket_status::create(array('name' => 'Resolved', 'state' => 'closed', 'mode' => '1','message'=>'Ticket have been Resolved by', 'flags' => '0', 'sort' => '2', 'properties' => 'Resolved tickets.'));
Ticket_status::create(array('name' => 'Closed', 'state' => 'closed', 'mode' => '3','message'=>'Ticket have been Closed by', 'flags' => '0', 'sort' => '3', 'properties' => 'Closed tickets. Tickets will still be accessible on client and staff panels.'));
Ticket_status::create(array('name' => 'Archived', 'state' => 'archived', 'mode' => '3','message'=>'Ticket have been Archived by', 'flags' => '0', 'sort' => '4', 'properties' => 'Tickets only adminstratively available but no longer accessible on ticket queues and client panel.'));
Ticket_status::create(array('name' => 'Deleted', 'state' => 'deleted', 'mode' => '3','message'=>'Ticket have been Deleted by', 'flags' => '0', 'sort' => '5', 'properties' => 'Tickets queued for deletion. Not accessible on ticket queues.'));
Ticket::create(array('num_format' => '#ABCD 1234 1234567', 'num_sequence' => '0', 'priority' => 'low', 'sla' => '12 Hours', 'help_topic' => 'support query'));
Ticket_priority::create(array('priority' => 'low', 'priority_desc' => 'Low', 'priority_color' => 'info', 'priority_urgency' => '4', 'ispublic' => '1'));
Ticket_priority::create(array('priority' => 'normal', 'priority_desc' => 'Normal', 'priority_color' => 'info', 'priority_urgency' => '3', 'ispublic' => '1'));
Ticket_priority::create(array('priority' => 'high', 'priority_desc' => 'High', 'priority_color' => 'warning', 'priority_urgency' => '2', 'ispublic' => '1'));
Ticket_priority::create(array('priority' => 'emergency', 'priority_desc' => 'Emergency', 'priority_color' => 'danger', 'priority_urgency' => '1', 'ispublic' => '1'));
Sla_plan::create(array('name' => 'Sla 1', 'grace_period' => '6 Hours', 'status' => '1'));
Sla_plan::create(array('name' => 'Sla 2', 'grace_period' => '12 Hours', 'status' => '1'));
Sla_plan::create(array('name' => 'Sla 3', 'grace_period' => '24 Hours', 'status' => '1'));
$mailbox = ['IMAP+SSl', 'IMAP', 'POP+SSL', 'POP'];
foreach ($mailbox as $protocol) {
MailboxProtocol::create(array('name' => $protocol));
}
$logs = ['WARN', 'DEBUG', 'ERROR'];
foreach ($logs as $log) {
Logs::create(['level' => $log]);
}
$languages = [
'English' => 'en',
'Italian' => 'it',
'German' => 'de',
'French' => 'fr',
'Brazilian Portuguese' => 'pt_BR',
'Dutch' => 'nl',
'Spanish' => 'es',
'Norwegian' => 'nb_NO',
'Danish' => 'da'];
foreach ($languages as $language => $locale) {
Languages::create(['name' => $language, 'locale' => $locale]);
}
Guest_note::create(['heading' => 'Welcome to the Support Center', 'content' => 'Hello this is a new helpdesk support system ans it is in the development phase.']);
Form_name::create(['name' => 'form', 'status' => '1', 'no_of_fields' => '5']);
$date_time_formats = [
'd/m/Y H:i:s',
'd.m.Y H:i:s',
'd-m-Y H:i:s',
'm/d/Y H:i:s',
'm.d.Y H:i:s',
'm-d-Y H:i:s',
'Y/m/d H:i:s',
'Y.m.d H:i:s',
'Y-m-d H:i:s'];
foreach ($date_time_formats as $date_time_format) {
Date_time_format::create(['format' => $date_time_format]);
}
$date_formats = [
'dd/mm/yyyy',
'dd-mm-yyyy',
'dd.mm.yyyy',
'mm/dd/yyyy',
'mm:dd:yyyy',
'mm-dd-yyyy',
'dd-mm-yyyy',
'yyyy/mm/dd',
'yyyy.mm.dd',
'yyyy-mm-dd'];
foreach ($date_formats as $date_format) {
Date_format::create(['format' => $date_format]);
}
Teams::create(array('name' => 'Level 1 Support'));
Teams::create(array('name' => 'Level 2 Support'));
Teams::create(array('name' => 'Developer'));
Groups::create(array('name' => 'Group A', 'group_status' => '1', 'can_create_ticket' => '1', 'can_edit_ticket' => '1', 'can_post_ticket' => '1', 'can_close_ticket' => '1', 'can_assign_ticket' => '1', 'can_transfer_ticket' => '1', 'can_delete_ticket' => '1', 'can_ban_email' => '1', 'can_manage_canned' => '1', 'can_manage_faq' => '1', 'can_view_agent_stats' => '1', 'department_access' => '1'));
Groups::create(array('name' => 'Group B', 'group_status' => '1', 'can_create_ticket' => '1', 'can_edit_ticket' => '0', 'can_post_ticket' => '0', 'can_close_ticket' => '1', 'can_assign_ticket' => '1', 'can_transfer_ticket' => '1', 'can_delete_ticket' => '1', 'can_ban_email' => '1', 'can_manage_canned' => '1', 'can_manage_faq' => '1', 'can_view_agent_stats' => '1', 'department_access' => '1'));
Groups::create(array('name' => 'Group C', 'group_status' => '1', 'can_create_ticket' => '0', 'can_edit_ticket' => '0', 'can_post_ticket' => '0', 'can_close_ticket' => '1', 'can_assign_ticket' => '0', 'can_transfer_ticket' => '0', 'can_delete_ticket' => '0', 'can_ban_email' => '0', 'can_manage_canned' => '0', 'can_manage_faq' => '0', 'can_view_agent_stats' => '0', 'department_access' => '0'));
Department::create(array('name' => 'Support'));
Department::create(array('name' => 'Sales'));
Department::create(array('name' => 'Operation'));
// Access::create(array('password_expire' => '1 Months', 'reg_method' => 'disable'));
// Access::create(array('password_expire' => '2 Months', 'reg_method' => 'private'));
// Access::create(array('password_expire' => '6 Months', 'reg_method' => 'public'));
// Company::create(array('company_name' => 'D company', 'website' => 'dcompany.org', 'phone' => '8606574126'));
// Emails::create(array('email_address' => 'maintanance@dcompany.com', 'email_name' => 'maintain', 'department' => 'maintanance', 'priority' => 'low', 'help_topic' => 'maintanance query', 'user_name' => 'maintanance'));
help_topic::create(array('topic' => 'Support query', 'parent_topic' => 'Support query', 'custom_form' => '1', 'department' => '1', 'ticket_status' => '1', 'priority' => '2', 'sla_plan' => '1', 'ticket_num_format' => '1', 'status' => '1', 'type' => '1', 'auto_response' => '0'));
help_topic::create(array('topic' => 'Sales query', 'parent_topic' => 'Sale query', 'custom_form' => '1', 'department' => '2', 'ticket_status' => '1', 'priority' => '2', 'sla_plan' => '1', 'ticket_num_format' => '1', 'status' => '1', 'type' => '1', 'auto_response' => '0'));
help_topic::create(array('topic' => 'Operational query', 'parent_topic' => 'Operational query', 'custom_form' => '1', 'department' => '3', 'ticket_status' => '1', 'priority' => '2', 'sla_plan' => '1', 'ticket_num_format' => '1', 'status' => '1', 'type' => '1', 'auto_response' => '0'));
Priority::create(array('name' => 'low'));
Priority::create(array('name' => 'high'));
Access::create(array('id' => '1'));
Alert::create(array('id' => '1'));
Company::create(array('id' => '1'));
Email::create(array('id' => '1'));
Responder::create(array('id' => '1'));
System::create(array('id' => '1'));
Footer::create(array('id' => '1'));
Footer2::create(array('id' => '1'));
Footer3::create(array('id' => '1'));
Footer4::create(array('id' => '1'));
// Ticket::create(array('id' => '1'));
Ticket_source::create(array('name'=>'web', 'value'=>'Web'));
Ticket_source::create(array('name'=>'email', 'value'=>'E-mail'));
Ticket_source::create(array('name'=>'agent', 'value'=>'Agent Panel'));
Smtp::create(array('id' => '1'));
Version_Check::create(['id'=>'1']);
$option = array(
'gmt_offset',
'date_format',
'time_format',
'date_time_format',
'sitename',
'sitedescription',
'admin_email',
'template',
'upload_url_path',
'timezone_string',
'siteurl',
'home',
'start_of_week',
'language',
'port',
'host',
'encryption',
'username',
'password',
'footer',
'uselogo',
'logo',
);
foreach ($option as $name) {
Options::create(array('option_name' => $name));
}
Social::create(['id'=>'1']);
Side1::create(['id'=>'1']);
Side2::create(['id'=>'1']);
Settings::create(['id'=>'id','paagination' => '10']);
}
}