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Add "email to" option for workflow

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Added new parameter to TicketWorkflowController::workflow() to allow checking against the email address a support ticket was sent to ($mail->to is an array of $email_address => $email_addressname)
This commit is contained in:
Fraser Murray
2016-10-10 13:26:33 +01:00
committed by GitHub
parent 5d419a911d
commit 65a9015fb8
1 changed files with 59 additions and 44 deletions
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103
app/Http/Controllers/Agent/helpdesk/TicketWorkflowController.php
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@@ -40,33 +40,35 @@ class TicketWorkflowController extends Controller
*
* @return type response
*/
public function workflow($fromaddress, $fromname, $subject, $body, $phone, $phonecode, $mobile_number, $helptopic, $sla, $priority, $source, $collaborator, $dept, $assign, $team_assign, $ticket_status, $form_data, $auto_response, $mail)
public function workflow($fromaddress, $fromname, $to, $subject, $body, $phone, $phonecode, $mobile_number, $helptopic, $sla, $priority, $source, $collaborator, $dept, $assign, $team_assign, $ticket_status, $form_data, $auto_response, $mail)
{
$contact_details = ['email' => $fromaddress, 'email_name' => $fromname, 'subject' => $subject, 'message' => $body];
$contact_details = ['email' => $fromaddress, 'email_name' => $fromname, 'email_to' => $to, 'subject' => $subject, 'message' => $body];
$ticket_settings_details = ['help_topic' => $helptopic, 'sla' => $sla, 'priority' => $priority, 'source' => $source, 'dept' => $dept, 'assign' => $assign, 'team' => $team_assign, 'status' => $ticket_status, 'reject' => false];
// get all the workflow common to the entire system which includes any type of ticket creation where the execution order of the workflow should be starting with ascending order
$workflows = WorkflowName::where('target', '=', 'A-0')->where('status', '=', '1')->orderBy('order', 'asc')->get();
foreach ($workflows as $workflow) {
// checking if any workflow defined in the system
if ($workflow) {
// get all the rules of workflow which has a foreign key of those workflow which are applied to creating any ticket from any source
$worklfow_rules = WorkflowRules::where('workflow_id', '=', $workflow->id)->get();
foreach ($worklfow_rules as $worklfow_rule) {
$workflow_rules = WorkflowRules::where('workflow_id', '=', $workflow->id)->get();
foreach ($workflow_rules as $workflow_rule) {
// checking for the workflow rules to which workflow rule type it is
if ($worklfow_rule->matching_scenario == 'email') {
if ($rule_condition = $this->checkRuleCondition($contact_details['email'], $worklfow_rule->matching_relation, $worklfow_rule->matching_value) == true) {
if ($workflow_rule->matching_scenario == 'email') {
if ($rule_condition = $this->checkRuleCondition($contact_details['email'], $workflow_rule->matching_relation, $workflow_rule->matching_value) == true) {
$ticket_settings_details = $this->applyActionCondition($workflow->id, $ticket_settings_details);
}
} elseif ($worklfow_rule->matching_scenario == 'email_name') {
if ($rule_condition = $this->checkRuleCondition($contact_details['email_name'], $worklfow_rule->matching_relation, $worklfow_rule->matching_value) == true) {
} elseif ($workflow_rule->matching_scenario == 'email_name') {
if ($rule_condition = $this->checkRuleCondition($contact_details['email_name'], $workflow_rule->matching_relation, $workflow_rule->matching_value) == true) {
$ticket_settings_details = $this->applyActionCondition($workflow->id, $ticket_settings_details);
}
} elseif ($worklfow_rule->matching_scenario == 'subject') {
} elseif ($workflow_rule->matching_scenario == 'subject') {
if ($rule_condition = $this->checkRuleCondition($contact_details['subject'], $worklfow_rule->matching_relation, $worklfow_rule->matching_value) == true) {
$ticket_settings_details = $this->applyActionCondition($workflow->id, $ticket_settings_details);
}
} elseif ($worklfow_rule->matching_scenario == 'message') {
if ($rule_condition = $this->checkRuleCondition($contact_details['message'], $worklfow_rule->matching_relation, $worklfow_rule->matching_value) == true) {
} elseif ($workflow_rule->matching_scenario == 'message') {
if ($rule_condition = $this->checkRuleCondition($contact_details['message'], $workflow_rule->matching_relation, $workflow_rule->matching_value) == true) {
$ticket_settings_details = $this->applyActionCondition($workflow->id, $ticket_settings_details);
}
}
@@ -78,24 +80,24 @@ class TicketWorkflowController extends Controller
$workflows_webs = WorkflowName::where('target', '=', 'A-1')->where('status', '=', '1')->orderBy('order', 'asc')->get();
foreach ($workflows_webs as $workflows_web) {
if ($workflows_web) {
$worklfow_rules = WorkflowRules::where('workflow_id', '=', $workflows_web->id)->get();
foreach ($worklfow_rules as $worklfow_rule) {
if ($worklfow_rule) {
$workflow_rules = WorkflowRules::where('workflow_id', '=', $workflows_web->id)->get();
foreach ($workflow_rules as $workflow_rule) {
if ($workflow_rule) {
// checking for the workflow rules to which workflow rule type it is
if ($worklfow_rule->matching_scenario == 'email') {
if ($this->checkRuleCondition($contact_details['email'], $worklfow_rule->matching_relation, $worklfow_rule->matching_value) == true) {
if ($workflow_rule->matching_scenario == 'email') {
if ($this->checkRuleCondition($contact_details['email'], $workflow_rule->matching_relation, $workflow_rule->matching_value) == true) {
$ticket_settings_details = $this->applyActionCondition($workflows_web->id, $ticket_settings_details);
}
} elseif ($worklfow_rule->matching_scenario == 'email_name') {
if ($this->checkRuleCondition($contact_details['email_name'], $worklfow_rule->matching_relation, $worklfow_rule->matching_value) == true) {
} elseif ($workflow_rule->matching_scenario == 'email_name') {
if ($this->checkRuleCondition($contact_details['email_name'], $workflow_rule->matching_relation, $workflow_rule->matching_value) == true) {
$ticket_settings_details = $this->applyActionCondition($workflows_web->id, $ticket_settings_details);
}
} elseif ($worklfow_rule->matching_scenario == 'subject') {
if ($this->checkRuleCondition($contact_details['subject'], $worklfow_rule->matching_relation, $worklfow_rule->matching_value) == true) {
} elseif ($workflow_rule->matching_scenario == 'subject') {
if ($this->checkRuleCondition($contact_details['subject'], $workflow_rule->matching_relation, $workflow_rule->matching_value) == true) {
$ticket_settings_details = $this->applyActionCondition($workflows_web->id, $ticket_settings_details);
}
} elseif ($worklfow_rule->matching_scenario == 'message') {
if ($this->checkRuleCondition($contact_details['message'], $worklfow_rule->matching_relation, $worklfow_rule->matching_value) == true) {
} elseif ($workflow_rule->matching_scenario == 'message') {
if ($this->checkRuleCondition($contact_details['message'], $workflow_rule->matching_relation, $workflow_rule->matching_value) == true) {
$ticket_settings_details = $this->applyActionCondition($workflows_web->id, $ticket_settings_details);
}
}
@@ -109,24 +111,32 @@ class TicketWorkflowController extends Controller
$workflows_emails = WorkflowName::where('target', '=', 'A-2')->where('status', '=', '1')->orderBy('order', 'asc')->get();
foreach ($workflows_emails as $workflows_email) {
if ($workflows_email) {
$worklfow_rules = WorkflowRules::where('workflow_id', '=', $workflows_email->id)->get();
foreach ($worklfow_rules as $worklfow_rule) {
if ($worklfow_rule) {
$workflow_rules = WorkflowRules::where('workflow_id', '=', $workflows_email->id)->get();
foreach ($workflow_rules as $workflow_rule) {
if ($workflow_rule) {
// checking for the workflow rules to which workflow rule type it is
if ($worklfow_rule->matching_scenario == 'email') {
if ($rule_condition = $this->checkRuleCondition($contact_details['email'], $worklfow_rule->matching_relation, $worklfow_rule->matching_value) == true) {
if ($workflow_rule->matching_scenario == 'email') {
if ($rule_condition = $this->checkRuleCondition($contact_details['email'], $workflow_rule->matching_relation, $workflow_rule->matching_value) == true) {
$ticket_settings_details = $this->applyActionCondition($workflows_email->id, $ticket_settings_details);
}
} elseif ($worklfow_rule->matching_scenario == 'email_name') {
if ($rule_condition = $this->checkRuleCondition($contact_details['email_name'], $worklfow_rule->matching_relation, $worklfow_rule->matching_value) == true) {
} elseif ($workflow_rule->matching_scenario == 'email_name') {
if ($rule_condition = $this->checkRuleCondition($contact_details['email_name'], $workflow_rule->matching_relation, $workflow_rule->matching_value) == true) {
$ticket_settings_details = $this->applyActionCondition($workflows_email->id, $ticket_settings_details);
}
} elseif ($worklfow_rule->matching_scenario == 'subject') {
if ($rule_condition = $this->checkRuleCondition($contact_details['subject'], $worklfow_rule->matching_relation, $worklfow_rule->matching_value) == true) {
} elseif ($workflow_rule->matching_scenario == 'email_to') {
foreach ($contact_details['email_to'] as $email_toaddress => $email_toname) {
if ($rule_condition = $this->checkRuleCondition($email_toaddress, $workflow_rule->matching_relation, $workflow_rule->matching_value) == true) {
$ticket_settings_details = $this->applyActionCondition($workflows_email->id, $ticket_settings_details);
break;
}
}
} elseif ($workflow_rule->matching_scenario == 'subject') {
if ($rule_condition = $this->checkRuleCondition($contact_details['subject'], $workflow_rule->matching_relation, $workflow_rule->matching_value) == true) {
$ticket_settings_details = $this->applyActionCondition($workflows_email->id, $ticket_settings_details);
}
} elseif ($worklfow_rule->matching_scenario == 'message') {
if ($rule_condition = $this->checkRuleCondition($contact_details['message'], $worklfow_rule->matching_relation, $worklfow_rule->matching_value) == true) {
} elseif ($workflow_rule->matching_scenario == 'message') {
if ($rule_condition = $this->checkRuleCondition($contact_details['message'], $workflow_rule->matching_relation, $workflow_rule->matching_value) == true) {
$ticket_settings_details = $this->applyActionCondition($workflows_email->id, $ticket_settings_details);
}
}
@@ -140,24 +150,28 @@ class TicketWorkflowController extends Controller
$workflows_apis = WorkflowName::where('target', '=', 'A-4')->where('status', '=', '1')->orderBy('order', 'asc')->get();
foreach ($workflows_apis as $workflows_api) {
if ($workflows_api) {
$worklfow_rules = WorkflowRules::where('workflow_id', '=', $workflows_api->id)->get();
foreach ($worklfow_rules as $worklfow_rule) {
if ($worklfow_rule) {
$workflow_rules = WorkflowRules::where('workflow_id', '=', $workflows_api->id)->get();
foreach ($workflow_rules as $workflow_rule) {
if ($workflow_rule) {
// checking for the workflow rules to which workflow rule type it is
if ($worklfow_rule->matching_scenario == 'email') {
if ($rule_condition = $this->checkRuleCondition($contact_details['email'], $worklfow_rule->matching_relation, $worklfow_rule->matching_value) == true) {
if ($workflow_rule->matching_scenario == 'email') {
if ($rule_condition = $this->checkRuleCondition($contact_details['email'], $workflow_rule->matching_relation, $workflow_rule->matching_value) == true) {
$ticket_settings_details = $this->applyActionCondition($workflows_api->id, $ticket_settings_details);
}
} elseif ($worklfow_rule->matching_scenario == 'email_name') {
if ($rule_condition = $this->checkRuleCondition($contact_details['email_name'], $worklfow_rule->matching_relation, $worklfow_rule->matching_value) == true) {
} elseif ($workflow_rule->matching_scenario == 'email_to') {
if ($rule_condition = $this->checkRuleCondition($contact_details['email'], $workflow_rule->matching_relation, $workflow_rule->matching_value) == true) {
$ticket_settings_details = $this->applyActionCondition($workflows_api->id, $ticket_settings_details);
}
} elseif ($worklfow_rule->matching_scenario == 'subject') {
if ($rule_condition = $this->checkRuleCondition($contact_details['subject'], $worklfow_rule->matching_relation, $worklfow_rule->matching_value) == true) {
} elseif ($workflow_rule->matching_scenario == 'email_name') {
if ($rule_condition = $this->checkRuleCondition($contact_details['email_name'], $workflow_rule->matching_relation, $workflow_rule->matching_value) == true) {
$ticket_settings_details = $this->applyActionCondition($workflows_api->id, $ticket_settings_details);
}
} elseif ($worklfow_rule->matching_scenario == 'message') {
if ($rule_condition = $this->checkRuleCondition($contact_details['message'], $worklfow_rule->matching_relation, $worklfow_rule->matching_value) == true) {
} elseif ($workflow_rule->matching_scenario == 'subject') {
if ($rule_condition = $this->checkRuleCondition($contact_details['subject'], $workflow_rule->matching_relation, $workflow_rule->matching_value) == true) {
$ticket_settings_details = $this->applyActionCondition($workflows_api->id, $ticket_settings_details);
}
} elseif ($workflow_rule->matching_scenario == 'message') {
if ($rule_condition = $this->checkRuleCondition($contact_details['message'], $workflow_rule->matching_relation, $workflow_rule->matching_value) == true) {
$ticket_settings_details = $this->applyActionCondition($workflows_api->id, $ticket_settings_details);
}
}
@@ -204,6 +218,7 @@ class TicketWorkflowController extends Controller
// } elseif($condition == 'not_match') {
//
// }
return $return;
}