+
Headquartered in Bangalore, Faveo HELPDESK provides Businesses with an automated Helpdesk system to manage customer support.
The word Faveo comes from Latin which means to be favourable. Which truly highlights vision and the scope as well as the functionality of the product that Faveo is. It is specifically designed to cater the needs of startups and SME’s empowering them with state of art, ticket based support system. In today’s competitive startup scenario customer retention is one of the major challenges. Handling client query diligently is all the difference between retaining or losing a long lasting relationship. The company is driven with passion of providing tools for managing consumer queries for strategic insights and helping companies take those decisive decisions.
diff --git a/app/Http/Controllers/Api/v1/TicketController.php b/app/Http/Controllers/Api/v1/TicketController.php
index b8d5e594c..b283c079e 100644
--- a/app/Http/Controllers/Api/v1/TicketController.php
+++ b/app/Http/Controllers/Api/v1/TicketController.php
@@ -10,6 +10,7 @@ use App\Model\helpdesk\Settings\Company;
use App\User;
use App\Model\helpdesk\Ticket\Ticket_Collaborator;
use App\Model\helpdesk\Ticket\Ticket_Thread;
+use App\Http\Controllers\Common\PhpMailController;
use Auth;
use Mail;
use Input;
@@ -34,6 +35,14 @@ use Hash;
*/
class TicketController extends Controller {
+ /**
+ * Create a new controller instance.
+ * @return type response
+ */
+ public function __construct(PhpMailController $PhpMailController) {
+ $this->PhpMailController = $PhpMailController;
+ }
+
/**
* Create Ticket
* @param type $user_id
@@ -123,9 +132,12 @@ class TicketController extends Controller {
$create_user->password = Hash::make($password);
$create_user->save();
$user_id = $create_user->id;
- Mail::send('emails.pass', ['password' => $password, 'name' => $name, 'from' => $company, 'emailadd' => $email], function ($message) use ($email, $name) {
- $message->to($email, $name)->subject('password');
- });
+ // Mail::send('emails.pass', ['password' => $password, 'name' => $name, 'from' => $company, 'emailadd' => $email], function ($message) use ($email, $name) {
+ // $message->to($email, $name)->subject('password');
+ // });
+
+ $this->PhpMailController->sendmail($from = $this->PhpMailController->mailfrom('1', '0'), $to = ['name' => $name, 'email' => $email], $message = ['subject' => 'password', 'scenario' => 'registration-notification'], $template_variables = ['user' => $name, 'email_address' => $email, 'user_password' => $password]);
+
} else {
$user = $this->check_email($email);
$user_id = $user->id;
@@ -288,18 +300,24 @@ class TicketController extends Controller {
}
\Event::fire(new \App\Events\FaveoAfterReply($reply_content, $user->phone_number, $request, $tickets));
- Mail::send(array('html' => 'emails.ticket_re-reply'), ['content' => $reply_content, 'ticket_number' => $ticket_number, 'From' => $company, 'name' => $username, 'Agent_Signature' => $agentsign], function ($message) use ($email, $user_name, $ticket_number, $ticket_subject, $check_attachment) {
- $message->to($email, $user_name)->subject($ticket_subject . '[#' . $ticket_number . ']');
- // if(isset($attachments)){
-// if ($check_attachment == 1) {
-// $size = count($attach);
-// for ($i = 0; $i < $size; $i++) {
-// $message->attach($attachments[$i]->getRealPath(), ['as' => $attachments[$i]->getClientOriginalName(), 'mime' => $attachments[$i]->getClientOriginalExtension()]);
-// }
-// }
- }, true);
+// Mail::send(array('html' => 'emails.ticket_re-reply'), ['content' => $reply_content, 'ticket_number' => $ticket_number, 'From' => $company, 'name' => $username, 'Agent_Signature' => $agentsign], function ($message) use ($email, $user_name, $ticket_number, $ticket_subject, $check_attachment) {
+// $message->to($email, $user_name)->subject($ticket_subject . '[#' . $ticket_number . ']');
+// // if(isset($attachments)){
+// // if ($check_attachment == 1) {
+// // $size = count($attach);
+// // for ($i = 0; $i < $size; $i++) {
+// // $message->attach($attachments[$i]->getRealPath(), ['as' => $attachments[$i]->getClientOriginalName(), 'mime' => $attachments[$i]->getClientOriginalExtension()]);
+// // }
+// // }
+// }, true);
+try {
+ $this->PhpMailController->sendmail($from = $this->PhpMailController->mailfrom('0', $ticketdata->dept_id), $to = ['name' => $username, 'email' => $emailadd], $message = ['subject' => $updated_subject, 'scenario' => 'create-ticket-by-agent', 'body' => $body], $template_variables = ['agent_sign' => Auth::user()->agent_sign, 'ticket_number' => $ticket_number2]);
+ } catch (\Exception $e) {
+
+ }
+
$collaborators = Ticket_Collaborator::where('ticket_id', '=', $ticket_id)->get();
foreach ($collaborators as $collaborator) {
//mail to collaborators
@@ -311,15 +329,23 @@ class TicketController extends Controller {
} else {
$collab_user_name = $user_id_collab->first_name . " " . $user_id_collab->last_name;
}
- Mail::send('emails.ticket_re-reply', ['content' => $reply_content, 'ticket_number' => $ticket_number, 'From' => $company, 'name' => $collab_user_name, 'Agent_Signature' => $agentsign], function ($message) use ($collab_email, $collab_user_name, $ticket_number, $ticket_subject, $check_attachment) {
- $message->to($collab_email, $collab_user_name)->subject($ticket_subject . '[#' . $ticket_number . ']');
-// if ($check_attachment == 1) {
-// $size = sizeOf($attachments);
-// for ($i = 0; $i < $size; $i++) {
-// $message->attach($attachments[$i]->getRealPath(), ['as' => $attachments[$i]->getClientOriginalName(), 'mime' => $attachments[$i]->getClientOriginalExtension()]);
-// }
-// }
- }, true);
+// Mail::send('emails.ticket_re-reply', ['content' => $reply_content, 'ticket_number' => $ticket_number, 'From' => $company, 'name' => $collab_user_name, 'Agent_Signature' => $agentsign], function ($message) use ($collab_email, $collab_user_name, $ticket_number, $ticket_subject, $check_attachment) {
+// $message->to($collab_email, $collab_user_name)->subject($ticket_subject . '[#' . $ticket_number . ']');
+// // if ($check_attachment == 1) {
+// // $size = sizeOf($attachments);
+// // for ($i = 0; $i < $size; $i++) {
+// // $message->attach($attachments[$i]->getRealPath(), ['as' => $attachments[$i]->getClientOriginalName(), 'mime' => $attachments[$i]->getClientOriginalExtension()]);
+// // }
+// // }
+// }, true);
+
+ try {
+ $this->PhpMailController->sendmail($from = $this->PhpMailController->mailfrom('0', $ticketdata->dept_id), $to = ['user' => $admin_user, 'email' => $admin_email], $message = ['subject' => $updated_subject, 'body' => $body, 'scenario' => $mail], $template_variables = ['ticket_agent_name' => $admin_user, 'ticket_client_name' => $username, 'ticket_client_email' => $emailadd, 'user' => $admin_user, 'ticket_number' => $ticket_number2, 'email_address' => $emailadd, 'name' => $ticket_creator]);
+ } catch (\Exception $e) {
+
+ }
+
+
}
return $thread;
} catch (\Exception $e) {
@@ -413,10 +439,19 @@ class TicketController extends Controller {
$master = Auth::user()->first_name . " " . Auth::user()->last_name;
if (Alert::first()->internal_status == 1 || Alert::first()->internal_assigned_agent == 1) {
- // ticket assigned send mail
- Mail::send('emails.Ticket_assign', ['agent' => $agent, 'ticket_number' => $ticket_number, 'from' => $company, 'master' => $master, 'system' => $system], function ($message) use ($agent_email, $agent, $ticket_number, $ticket_subject) {
- $message->to($agent_email, $agent)->subject($ticket_subject . '[#' . $ticket_number . ']');
- });
+ // // ticket assigned send mail
+ // Mail::send('emails.Ticket_assign', ['agent' => $agent, 'ticket_number' => $ticket_number, 'from' => $company, 'master' => $master, 'system' => $system], function ($message) use ($agent_email, $agent, $ticket_number, $ticket_subject) {
+ // $message->to($agent_email, $agent)->subject($ticket_subject . '[#' . $ticket_number . ']');
+ // });
+
+ try {
+ $this->PhpMailController->sendmail($from = $this->PhpMailController->mailfrom('0', $ticket->dept_id), $to = ['name' => $agent, 'email' => $agent_email], $message = ['subject' => $ticket_subject . '[#' . $ticket_number . ']', 'scenario' => 'assign-ticket'], $template_variables = ['ticket_agent_name' => $agent, 'ticket_number' => $ticket_number, 'ticket_assigner' => $master]);
+ } catch (\Exception $e) {
+ return 0;
+ }
+
+
+
}
return 1;
diff --git a/config/app.php b/config/app.php
index efc4476af..5e4b0520d 100644
--- a/config/app.php
+++ b/config/app.php
@@ -38,7 +38,7 @@ return [
|
*/
- 'version' => 'COMMUNITY 1.0.6',
+ 'version' => 'COMMUNITY 1.0.5.9',
/*
|--------------------------------------------------------------------------