diff --git a/.env b/.env index 3c457365c..4a8b4e0e4 100644 --- a/.env +++ b/.env @@ -1,9 +1,9 @@ APP_ENV=local APP_DEBUG=false APP_KEY=SomeRandomString -DB_HOST= -DB_DATABASE= -DB_USERNAME= +DB_HOST=localhost +DB_DATABASE=faveocombine +DB_USERNAME=root DB_PASSWORD= CACHE_DRIVER=file SESSION_DRIVER=file @@ -13,5 +13,5 @@ MAIL_HOST=mailtrap.io MAIL_PORT=2525 MAIL_USERNAME=null MAIL_PASSWORD=null -DB_TYPE= +DB_TYPE=mysql DB_PORT= diff --git a/DB/demodatabase.sql b/DB/demodatabase.sql index 2918a5569..a7c106303 100644 --- a/DB/demodatabase.sql +++ b/DB/demodatabase.sql @@ -3,7 +3,7 @@ -- http://www.phpmyadmin.net -- -- Host: 127.0.0.1 --- Generation Time: Dec 29, 2015 at 11:02 AM +-- Generation Time: Feb 18, 2016 at 08:11 PM -- Server version: 5.6.17 -- PHP Version: 5.5.12 @@ -23,39 +23,648 @@ SET time_zone = "+00:00"; -- -------------------------------------------------------- -- --- Table structure for table `access` +-- Table structure for table `banlist` -- -CREATE TABLE IF NOT EXISTS `access` ( +CREATE TABLE IF NOT EXISTS `banlist` ( `id` int(10) unsigned NOT NULL AUTO_INCREMENT, - `password_expire` varchar(255) COLLATE utf8_unicode_ci NOT NULL, - `reg_method` varchar(255) COLLATE utf8_unicode_ci NOT NULL, - `user_session` varchar(255) COLLATE utf8_unicode_ci NOT NULL, - `agent_session` varchar(255) COLLATE utf8_unicode_ci NOT NULL, - `reset_ticket_expire` varchar(255) COLLATE utf8_unicode_ci NOT NULL, - `password_reset` tinyint(1) NOT NULL, - `bind_agent_ip` tinyint(1) NOT NULL, - `reg_require` tinyint(1) NOT NULL, - `quick_access` tinyint(1) NOT NULL, + `ban_status` tinyint(1) NOT NULL, + `email_address` varchar(255) COLLATE utf8_unicode_ci NOT NULL, + `internal_notes` varchar(255) COLLATE utf8_unicode_ci NOT NULL, + `created_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00', + `updated_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00', + PRIMARY KEY (`id`) +) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=1 ; + +-- -------------------------------------------------------- + +-- +-- Table structure for table `canned_response` +-- + +CREATE TABLE IF NOT EXISTS `canned_response` ( + `id` int(10) unsigned NOT NULL AUTO_INCREMENT, + `user_id` int(10) unsigned NOT NULL, + `title` varchar(255) COLLATE utf8_unicode_ci NOT NULL, + `message` text COLLATE utf8_unicode_ci NOT NULL, + `created_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00', + `updated_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00', + PRIMARY KEY (`id`), + KEY `user_id` (`user_id`) +) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=1 ; + +-- -------------------------------------------------------- + +-- +-- Table structure for table `custom_forms` +-- + +CREATE TABLE IF NOT EXISTS `custom_forms` ( + `id` int(10) unsigned NOT NULL AUTO_INCREMENT, + `formname` varchar(255) COLLATE utf8_unicode_ci NOT NULL, + `created_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00', + `updated_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00', + PRIMARY KEY (`id`) +) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=1 ; + +-- -------------------------------------------------------- + +-- +-- Table structure for table `custom_form_fields` +-- + +CREATE TABLE IF NOT EXISTS `custom_form_fields` ( + `id` int(10) unsigned NOT NULL AUTO_INCREMENT, + `forms_id` int(11) NOT NULL, + `label` varchar(255) COLLATE utf8_unicode_ci NOT NULL, + `name` varchar(255) COLLATE utf8_unicode_ci NOT NULL, + `type` varchar(255) COLLATE utf8_unicode_ci NOT NULL, + `value` varchar(255) COLLATE utf8_unicode_ci NOT NULL, + `required` varchar(255) COLLATE utf8_unicode_ci NOT NULL, + `created_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00', + `updated_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00', + PRIMARY KEY (`id`) +) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=1 ; + +-- -------------------------------------------------------- + +-- +-- Table structure for table `date_format` +-- + +CREATE TABLE IF NOT EXISTS `date_format` ( + `id` int(10) unsigned NOT NULL AUTO_INCREMENT, + `format` varchar(255) COLLATE utf8_unicode_ci NOT NULL, + PRIMARY KEY (`id`) +) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=10 ; + +-- +-- Dumping data for table `date_format` +-- + +INSERT INTO `date_format` (`id`, `format`) VALUES +(1, 'dd/mm/yyyy'), +(2, 'dd-mm-yyyy'), +(3, 'dd.mm.yyyy'), +(4, 'mm/dd/yyyy'), +(5, 'mm:dd:yyyy'), +(6, 'mm-dd-yyyy'), +(7, 'yyyy/mm/dd'), +(8, 'yyyy.mm.dd'), +(9, 'yyyy-mm-dd'); + +-- -------------------------------------------------------- + +-- +-- Table structure for table `date_time_format` +-- + +CREATE TABLE IF NOT EXISTS `date_time_format` ( + `id` int(10) unsigned NOT NULL AUTO_INCREMENT, + `format` varchar(255) COLLATE utf8_unicode_ci NOT NULL, + PRIMARY KEY (`id`) +) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=10 ; + +-- +-- Dumping data for table `date_time_format` +-- + +INSERT INTO `date_time_format` (`id`, `format`) VALUES +(1, 'd/m/Y H:i:s'), +(2, 'd.m.Y H:i:s'), +(3, 'd-m-Y H:i:s'), +(4, 'm/d/Y H:i:s'), +(5, 'm.d.Y H:i:s'), +(6, 'm-d-Y H:i:s'), +(7, 'Y/m/d H:i:s'), +(8, 'Y.m.d H:i:s'), +(9, 'Y-m-d H:i:s'); + +-- -------------------------------------------------------- + +-- +-- Table structure for table `department` +-- + +CREATE TABLE IF NOT EXISTS `department` ( + `id` int(10) unsigned NOT NULL AUTO_INCREMENT, + `name` varchar(255) COLLATE utf8_unicode_ci NOT NULL, + `type` varchar(255) COLLATE utf8_unicode_ci NOT NULL, + `sla` int(10) unsigned DEFAULT NULL, + `manager` int(10) unsigned DEFAULT NULL, + `ticket_assignment` varchar(255) COLLATE utf8_unicode_ci NOT NULL, + `outgoing_email` varchar(255) COLLATE utf8_unicode_ci NOT NULL, + `template_set` varchar(255) COLLATE utf8_unicode_ci NOT NULL, + `auto_ticket_response` varchar(255) COLLATE utf8_unicode_ci NOT NULL, + `auto_message_response` varchar(255) COLLATE utf8_unicode_ci NOT NULL, + `auto_response_email` varchar(255) COLLATE utf8_unicode_ci NOT NULL, + `recipient` varchar(255) COLLATE utf8_unicode_ci NOT NULL, + `group_access` varchar(255) COLLATE utf8_unicode_ci NOT NULL, + `department_sign` varchar(255) COLLATE utf8_unicode_ci NOT NULL, + `created_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00', + `updated_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00', + PRIMARY KEY (`id`), + KEY `sla` (`sla`), + KEY `manager_2` (`manager`) +) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=4 ; + +-- +-- Dumping data for table `department` +-- + +INSERT INTO `department` (`id`, `name`, `type`, `sla`, `manager`, `ticket_assignment`, `outgoing_email`, `template_set`, `auto_ticket_response`, `auto_message_response`, `auto_response_email`, `recipient`, `group_access`, `department_sign`, `created_at`, `updated_at`) VALUES +(1, 'Support', '', 1, NULL, '', '', '', '', '', '', '', '', '', '2016-02-18 08:41:11', '2016-02-18 08:41:11'), +(2, 'Sales', '', 1, NULL, '', '', '', '', '', '', '', '', '', '2016-02-18 08:41:11', '2016-02-18 08:41:11'), +(3, 'Operation', '', 1, NULL, '', '', '', '', '', '', '', '', '', '2016-02-18 08:41:11', '2016-02-18 08:41:11'); + +-- -------------------------------------------------------- + +-- +-- Table structure for table `emails` +-- + +CREATE TABLE IF NOT EXISTS `emails` ( + `id` int(10) unsigned NOT NULL AUTO_INCREMENT, + `email_address` varchar(255) COLLATE utf8_unicode_ci NOT NULL, + `email_name` varchar(255) COLLATE utf8_unicode_ci NOT NULL, + `department` int(10) unsigned DEFAULT NULL, + `priority` int(10) unsigned DEFAULT NULL, + `help_topic` int(10) unsigned DEFAULT NULL, + `user_name` varchar(255) COLLATE utf8_unicode_ci NOT NULL, + `password` varchar(255) COLLATE utf8_unicode_ci NOT NULL, + `fetching_host` varchar(255) COLLATE utf8_unicode_ci NOT NULL, + `fetching_port` varchar(255) COLLATE utf8_unicode_ci NOT NULL, + `mailbox_protocol` varchar(255) COLLATE utf8_unicode_ci NOT NULL, + `imap_config` varchar(255) COLLATE utf8_unicode_ci NOT NULL, + `folder` varchar(255) COLLATE utf8_unicode_ci NOT NULL, + `sending_host` varchar(255) COLLATE utf8_unicode_ci NOT NULL, + `sending_port` varchar(255) COLLATE utf8_unicode_ci NOT NULL, + `sending_encryption` varchar(255) COLLATE utf8_unicode_ci NOT NULL, + `internal_notes` varchar(255) COLLATE utf8_unicode_ci NOT NULL, + `auto_response` tinyint(1) NOT NULL, + `fetching_status` tinyint(1) NOT NULL, + `move_to_folder` tinyint(1) NOT NULL, + `delete_email` tinyint(1) NOT NULL, + `do_nothing` tinyint(1) NOT NULL, + `sending_status` tinyint(1) NOT NULL, + `authentication` tinyint(1) NOT NULL, + `header_spoofing` tinyint(1) NOT NULL, + `created_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00', + `updated_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00', + PRIMARY KEY (`id`), + KEY `department` (`department`,`priority`,`help_topic`), + KEY `department_2` (`department`,`priority`,`help_topic`), + KEY `priority` (`priority`), + KEY `help_topic` (`help_topic`) +) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=2 ; + +-- -------------------------------------------------------- + +-- +-- Table structure for table `groups` +-- + +CREATE TABLE IF NOT EXISTS `groups` ( + `id` int(10) unsigned NOT NULL AUTO_INCREMENT, + `name` varchar(255) COLLATE utf8_unicode_ci NOT NULL, + `group_status` tinyint(1) NOT NULL, + `can_create_ticket` tinyint(1) NOT NULL, + `can_edit_ticket` tinyint(1) NOT NULL, + `can_post_ticket` tinyint(1) NOT NULL, + `can_close_ticket` tinyint(1) NOT NULL, + `can_assign_ticket` tinyint(1) NOT NULL, + `can_transfer_ticket` tinyint(1) NOT NULL, + `can_delete_ticket` tinyint(1) NOT NULL, + `can_ban_email` tinyint(1) NOT NULL, + `can_manage_canned` tinyint(1) NOT NULL, + `can_manage_faq` tinyint(1) NOT NULL, + `can_view_agent_stats` tinyint(1) NOT NULL, + `department_access` tinyint(1) NOT NULL, + `admin_notes` varchar(255) COLLATE utf8_unicode_ci NOT NULL, + `created_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00', + `updated_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00', + PRIMARY KEY (`id`) +) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=4 ; + +-- +-- Dumping data for table `groups` +-- + +INSERT INTO `groups` (`id`, `name`, `group_status`, `can_create_ticket`, `can_edit_ticket`, `can_post_ticket`, `can_close_ticket`, `can_assign_ticket`, `can_transfer_ticket`, `can_delete_ticket`, `can_ban_email`, `can_manage_canned`, `can_manage_faq`, `can_view_agent_stats`, `department_access`, `admin_notes`, `created_at`, `updated_at`) VALUES +(1, 'Group A', 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 0, 1, 1, '', '2016-02-18 08:41:11', '2016-02-18 08:41:11'), +(2, 'Group B', 1, 1, 0, 0, 1, 1, 1, 1, 1, 1, 0, 1, 1, '', '2016-02-18 08:41:11', '2016-02-18 08:41:11'), +(3, 'Group C', 1, 0, 0, 0, 1, 0, 0, 0, 0, 0, 0, 0, 0, '', '2016-02-18 08:41:11', '2016-02-18 08:41:11'); + +-- -------------------------------------------------------- + +-- +-- Table structure for table `group_assign_department` +-- + +CREATE TABLE IF NOT EXISTS `group_assign_department` ( + `id` int(10) unsigned NOT NULL AUTO_INCREMENT, + `group_id` int(10) unsigned NOT NULL, + `department_id` int(10) unsigned NOT NULL, + `created_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00', + `updated_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00', + PRIMARY KEY (`id`), + KEY `group_id` (`group_id`), + KEY `department_id` (`department_id`) +) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=1 ; + +-- -------------------------------------------------------- + +-- +-- Table structure for table `help_topic` +-- + +CREATE TABLE IF NOT EXISTS `help_topic` ( + `id` int(10) unsigned NOT NULL AUTO_INCREMENT, + `topic` varchar(255) COLLATE utf8_unicode_ci NOT NULL, + `parent_topic` varchar(255) COLLATE utf8_unicode_ci NOT NULL, + `custom_form` int(10) unsigned DEFAULT NULL, + `department` int(10) unsigned DEFAULT NULL, + `ticket_status` int(10) unsigned DEFAULT NULL, + `priority` int(10) unsigned DEFAULT NULL, + `sla_plan` int(10) unsigned DEFAULT NULL, + `thank_page` varchar(255) COLLATE utf8_unicode_ci NOT NULL, + `ticket_num_format` varchar(255) COLLATE utf8_unicode_ci NOT NULL, + `internal_notes` varchar(255) COLLATE utf8_unicode_ci NOT NULL, + `status` tinyint(1) NOT NULL, + `type` tinyint(1) NOT NULL, + `auto_assign` int(10) unsigned DEFAULT NULL, + `auto_response` tinyint(1) NOT NULL, + `created_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00', + `updated_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00', + PRIMARY KEY (`id`), + KEY `custom_form` (`custom_form`), + KEY `department` (`department`), + KEY `ticket_status` (`ticket_status`), + KEY `priority` (`priority`), + KEY `sla_plan` (`sla_plan`), + KEY `auto_assign_2` (`auto_assign`) +) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=4 ; + +-- +-- Dumping data for table `help_topic` +-- + +INSERT INTO `help_topic` (`id`, `topic`, `parent_topic`, `custom_form`, `department`, `ticket_status`, `priority`, `sla_plan`, `thank_page`, `ticket_num_format`, `internal_notes`, `status`, `type`, `auto_assign`, `auto_response`, `created_at`, `updated_at`) VALUES +(1, 'Support query', '', NULL, 1, 1, 2, 1, '', '1', '', 1, 1, NULL, 0, '2016-02-18 08:41:11', '2016-02-18 08:41:11'), +(2, 'Sales query', '', NULL, 2, 1, 2, 1, '', '1', '', 0, 1, NULL, 0, '2016-02-18 08:41:11', '2016-02-18 08:41:11'), +(3, 'Operational query', '', NULL, 3, 1, 2, 1, '', '1', '', 0, 1, NULL, 0, '2016-02-18 08:41:11', '2016-02-18 08:41:11'); + +-- -------------------------------------------------------- + +-- +-- Table structure for table `kb_article` +-- + +CREATE TABLE IF NOT EXISTS `kb_article` ( + `id` int(10) unsigned NOT NULL AUTO_INCREMENT, + `name` varchar(255) COLLATE utf8_unicode_ci NOT NULL, + `slug` varchar(255) COLLATE utf8_unicode_ci NOT NULL, + `description` text COLLATE utf8_unicode_ci NOT NULL, + `status` tinyint(1) NOT NULL, + `type` tinyint(1) NOT NULL, + `publish_time` datetime DEFAULT NULL, + `created_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00', + `updated_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00', + PRIMARY KEY (`id`) +) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=1 ; + +-- -------------------------------------------------------- + +-- +-- Table structure for table `kb_article_relationship` +-- + +CREATE TABLE IF NOT EXISTS `kb_article_relationship` ( + `id` int(10) unsigned NOT NULL AUTO_INCREMENT, + `article_id` int(10) unsigned NOT NULL, + `category_id` int(10) unsigned NOT NULL, + `created_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00', + `updated_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00', + PRIMARY KEY (`id`), + KEY `article_relationship_article_id_foreign` (`article_id`), + KEY `article_relationship_category_id_foreign` (`category_id`) +) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=1 ; + +-- -------------------------------------------------------- + +-- +-- Table structure for table `kb_category` +-- + +CREATE TABLE IF NOT EXISTS `kb_category` ( + `id` int(10) unsigned NOT NULL AUTO_INCREMENT, + `name` varchar(255) COLLATE utf8_unicode_ci NOT NULL, + `slug` varchar(255) COLLATE utf8_unicode_ci NOT NULL, + `description` text COLLATE utf8_unicode_ci NOT NULL, + `status` tinyint(1) NOT NULL, + `parent` int(11) NOT NULL, + `created_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00', + `updated_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00', + PRIMARY KEY (`id`) +) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=1 ; + +-- -------------------------------------------------------- + +-- +-- Table structure for table `kb_comment` +-- + +CREATE TABLE IF NOT EXISTS `kb_comment` ( + `id` int(10) unsigned NOT NULL AUTO_INCREMENT, + `article_id` int(10) unsigned NOT NULL, + `name` varchar(255) COLLATE utf8_unicode_ci NOT NULL, + `email` varchar(255) COLLATE utf8_unicode_ci NOT NULL, + `website` varchar(255) COLLATE utf8_unicode_ci NOT NULL, + `comment` varchar(255) COLLATE utf8_unicode_ci NOT NULL, + `status` tinyint(1) NOT NULL, + `created_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00', + `updated_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00', + PRIMARY KEY (`id`), + KEY `comment_article_id_foreign` (`article_id`) +) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=1 ; + +-- -------------------------------------------------------- + +-- +-- Table structure for table `kb_pages` +-- + +CREATE TABLE IF NOT EXISTS `kb_pages` ( + `id` int(10) unsigned NOT NULL AUTO_INCREMENT, + `name` varchar(255) COLLATE utf8_unicode_ci NOT NULL, + `status` tinyint(1) NOT NULL, + `visibility` tinyint(1) NOT NULL, + `slug` varchar(255) COLLATE utf8_unicode_ci NOT NULL, + `description` text COLLATE utf8_unicode_ci NOT NULL, + `created_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00', + `updated_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00', + PRIMARY KEY (`id`) +) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=1 ; + +-- -------------------------------------------------------- + +-- +-- Table structure for table `kb_settings` +-- + +CREATE TABLE IF NOT EXISTS `kb_settings` ( + `id` int(10) unsigned NOT NULL AUTO_INCREMENT, + `pagination` int(11) NOT NULL, `created_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00', `updated_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00', PRIMARY KEY (`id`) ) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=2 ; -- --- Dumping data for table `access` +-- Dumping data for table `kb_settings` -- -INSERT INTO `access` (`id`, `password_expire`, `reg_method`, `user_session`, `agent_session`, `reset_ticket_expire`, `password_reset`, `bind_agent_ip`, `reg_require`, `quick_access`, `created_at`, `updated_at`) VALUES -(1, '', '', '', '', '', 0, 0, 0, 0, '2015-12-28 22:43:03', '2015-12-28 22:43:03'); +INSERT INTO `kb_settings` (`id`, `pagination`, `created_at`, `updated_at`) VALUES +(1, 10, '2016-02-18 08:41:12', '2016-02-18 08:41:12'); -- -------------------------------------------------------- -- --- Table structure for table `alert_notice` +-- Table structure for table `languages` -- -CREATE TABLE IF NOT EXISTS `alert_notice` ( +CREATE TABLE IF NOT EXISTS `languages` ( + `id` int(10) unsigned NOT NULL AUTO_INCREMENT, + `name` varchar(255) COLLATE utf8_unicode_ci NOT NULL, + `locale` varchar(255) COLLATE utf8_unicode_ci NOT NULL, + PRIMARY KEY (`id`) +) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=10 ; + +-- +-- Dumping data for table `languages` +-- + +INSERT INTO `languages` (`id`, `name`, `locale`) VALUES +(1, 'English', 'en'), +(2, 'Italian', 'it'), +(3, 'German', 'de'), +(4, 'French', 'fr'), +(5, 'Brazilian Portuguese', 'pt_BR'), +(6, 'Dutch', 'nl'), +(7, 'Spanish', 'es'), +(8, 'Norwegian', 'nb_NO'), +(9, 'Danish', 'da'); + +-- -------------------------------------------------------- + +-- +-- Table structure for table `log_notification` +-- + +CREATE TABLE IF NOT EXISTS `log_notification` ( + `id` int(10) unsigned NOT NULL AUTO_INCREMENT, + `log` varchar(255) COLLATE utf8_unicode_ci NOT NULL, + `created_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00', + `updated_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00', + PRIMARY KEY (`id`) +) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=2 ; + +-- +-- Dumping data for table `log_notification` +-- + +INSERT INTO `log_notification` (`id`, `log`, `created_at`, `updated_at`) VALUES +(1, 'NOT-1', '2016-02-18 08:41:11', '2016-02-18 08:41:11'); + +-- -------------------------------------------------------- + +-- +-- Table structure for table `mailbox_protocol` +-- + +CREATE TABLE IF NOT EXISTS `mailbox_protocol` ( + `id` int(10) unsigned NOT NULL AUTO_INCREMENT, + `name` varchar(255) COLLATE utf8_unicode_ci NOT NULL, + `value` varchar(50) COLLATE utf8_unicode_ci DEFAULT NULL, + PRIMARY KEY (`id`) +) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=5 ; + +-- +-- Dumping data for table `mailbox_protocol` +-- + +INSERT INTO `mailbox_protocol` (`id`, `name`, `value`) VALUES +(1, 'IMAP', '/imap'), +(2, 'IMAP+SSL', '/imap/ssl'), +(3, 'IMAP+TLS', '/imap/tls'), +(4, 'IMAP+SSL/No-validate', '/imap/ssl/novalidate-cert'); + +-- -------------------------------------------------------- + +-- +-- Table structure for table `migrations` +-- + +CREATE TABLE IF NOT EXISTS `migrations` ( + `migration` varchar(255) COLLATE utf8_unicode_ci NOT NULL, + `batch` int(11) NOT NULL +) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci; + +-- +-- Dumping data for table `migrations` +-- + +INSERT INTO `migrations` (`migration`, `batch`) VALUES +('2016_02_16_140450_create_banlist_table', 1), +('2016_02_16_140450_create_canned_response_table', 1), +('2016_02_16_140450_create_custom_form_fields_table', 1), +('2016_02_16_140450_create_custom_forms_table', 1), +('2016_02_16_140450_create_date_format_table', 1), +('2016_02_16_140450_create_date_time_format_table', 1), +('2016_02_16_140450_create_department_table', 1), +('2016_02_16_140450_create_emails_table', 1), +('2016_02_16_140450_create_group_assign_department_table', 1), +('2016_02_16_140450_create_groups_table', 1), +('2016_02_16_140450_create_help_topic_table', 1), +('2016_02_16_140450_create_kb_article_relationship_table', 1), +('2016_02_16_140450_create_kb_article_table', 1), +('2016_02_16_140450_create_kb_category_table', 1), +('2016_02_16_140450_create_kb_comment_table', 1), +('2016_02_16_140450_create_kb_pages_table', 1), +('2016_02_16_140450_create_kb_settings_table', 1), +('2016_02_16_140450_create_languages_table', 1), +('2016_02_16_140450_create_log_notification_table', 1), +('2016_02_16_140450_create_mailbox_protocol_table', 1), +('2016_02_16_140450_create_organization_table', 1), +('2016_02_16_140450_create_password_resets_table', 1), +('2016_02_16_140450_create_plugins_table', 1), +('2016_02_16_140450_create_send_mail_table', 1), +('2016_02_16_140450_create_settings_alert_notice_table', 1), +('2016_02_16_140450_create_settings_auto_response_table', 1), +('2016_02_16_140450_create_settings_company_table', 1), +('2016_02_16_140450_create_settings_email_table', 1), +('2016_02_16_140450_create_settings_ratings_table', 1), +('2016_02_16_140450_create_settings_system_table', 1), +('2016_02_16_140450_create_settings_ticket_table', 1), +('2016_02_16_140450_create_sla_plan_table', 1), +('2016_02_16_140450_create_team_assign_agent_table', 1), +('2016_02_16_140450_create_teams_table', 1), +('2016_02_16_140450_create_template_table', 1), +('2016_02_16_140450_create_ticket_attachment_table', 1), +('2016_02_16_140450_create_ticket_collaborator_table', 1), +('2016_02_16_140450_create_ticket_form_data_table', 1), +('2016_02_16_140450_create_ticket_priority_table', 1), +('2016_02_16_140450_create_ticket_source_table', 1), +('2016_02_16_140450_create_ticket_status_table', 1), +('2016_02_16_140450_create_ticket_thread_table', 1), +('2016_02_16_140450_create_tickets_table', 1), +('2016_02_16_140450_create_time_format_table', 1), +('2016_02_16_140450_create_timezone_table', 1), +('2016_02_16_140450_create_user_assign_organization_table', 1), +('2016_02_16_140450_create_users_table', 1), +('2016_02_16_140450_create_version_check_table', 1), +('2016_02_16_140450_create_widgets_table', 1), +('2016_02_16_140454_add_foreign_keys_to_canned_response_table', 1), +('2016_02_16_140454_add_foreign_keys_to_department_table', 1), +('2016_02_16_140454_add_foreign_keys_to_emails_table', 1), +('2016_02_16_140454_add_foreign_keys_to_group_assign_department_table', 1), +('2016_02_16_140454_add_foreign_keys_to_help_topic_table', 1), +('2016_02_16_140454_add_foreign_keys_to_kb_article_relationship_table', 1), +('2016_02_16_140454_add_foreign_keys_to_kb_comment_table', 1), +('2016_02_16_140454_add_foreign_keys_to_organization_table', 1), +('2016_02_16_140454_add_foreign_keys_to_settings_system_table', 1), +('2016_02_16_140454_add_foreign_keys_to_team_assign_agent_table', 1), +('2016_02_16_140454_add_foreign_keys_to_teams_table', 1), +('2016_02_16_140454_add_foreign_keys_to_ticket_attachment_table', 1), +('2016_02_16_140454_add_foreign_keys_to_ticket_collaborator_table', 1), +('2016_02_16_140454_add_foreign_keys_to_ticket_form_data_table', 1), +('2016_02_16_140454_add_foreign_keys_to_ticket_thread_table', 1), +('2016_02_16_140454_add_foreign_keys_to_tickets_table', 1), +('2016_02_16_140454_add_foreign_keys_to_user_assign_organization_table', 1), +('2016_02_16_140454_add_foreign_keys_to_users_table', 1); + +-- -------------------------------------------------------- + +-- +-- Table structure for table `organization` +-- + +CREATE TABLE IF NOT EXISTS `organization` ( + `id` int(10) unsigned NOT NULL AUTO_INCREMENT, + `name` varchar(255) COLLATE utf8_unicode_ci NOT NULL, + `phone` varchar(255) COLLATE utf8_unicode_ci NOT NULL, + `website` varchar(255) COLLATE utf8_unicode_ci NOT NULL, + `address` varchar(255) COLLATE utf8_unicode_ci NOT NULL, + `head` int(10) unsigned DEFAULT NULL, + `internal_notes` varchar(255) COLLATE utf8_unicode_ci NOT NULL, + `created_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00', + `updated_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00', + PRIMARY KEY (`id`), + KEY `head` (`head`) +) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=1 ; + +-- -------------------------------------------------------- + +-- +-- Table structure for table `password_resets` +-- + +CREATE TABLE IF NOT EXISTS `password_resets` ( + `email` varchar(255) COLLATE utf8_unicode_ci NOT NULL, + `token` varchar(255) COLLATE utf8_unicode_ci NOT NULL, + `created_at` datetime NOT NULL DEFAULT '0000-00-00 00:00:00', + KEY `password_resets_email_index` (`email`), + KEY `password_resets_token_index` (`token`) +) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci; + +-- -------------------------------------------------------- + +-- +-- Table structure for table `plugins` +-- + +CREATE TABLE IF NOT EXISTS `plugins` ( + `id` int(10) unsigned NOT NULL AUTO_INCREMENT, + `name` varchar(255) COLLATE utf8_unicode_ci NOT NULL, + `path` varchar(255) COLLATE utf8_unicode_ci NOT NULL, + `status` int(11) NOT NULL, + `created_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00', + `updated_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00', + PRIMARY KEY (`id`) +) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=1 ; + +-- -------------------------------------------------------- + +-- +-- Table structure for table `send_mail` +-- + +CREATE TABLE IF NOT EXISTS `send_mail` ( + `id` int(10) unsigned NOT NULL AUTO_INCREMENT, + `driver` varchar(255) COLLATE utf8_unicode_ci NOT NULL, + `host` varchar(255) COLLATE utf8_unicode_ci NOT NULL, + `port` varchar(255) COLLATE utf8_unicode_ci NOT NULL, + `encryption` varchar(255) COLLATE utf8_unicode_ci NOT NULL, + `name` varchar(255) COLLATE utf8_unicode_ci NOT NULL, + `email` varchar(255) COLLATE utf8_unicode_ci NOT NULL, + `password` varchar(255) COLLATE utf8_unicode_ci NOT NULL, + PRIMARY KEY (`id`) +) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=2 ; + +-- +-- Dumping data for table `send_mail` +-- + +INSERT INTO `send_mail` (`id`, `driver`, `host`, `port`, `encryption`, `name`, `email`, `password`) VALUES +(1, '', '', '', '', '', '', ''); + +-- -------------------------------------------------------- + +-- +-- Table structure for table `settings_alert_notice` +-- + +CREATE TABLE IF NOT EXISTS `settings_alert_notice` ( `id` int(10) unsigned NOT NULL AUTO_INCREMENT, `ticket_status` tinyint(1) NOT NULL, `ticket_admin_email` tinyint(1) NOT NULL, @@ -92,54 +701,19 @@ CREATE TABLE IF NOT EXISTS `alert_notice` ( ) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=2 ; -- --- Dumping data for table `alert_notice` +-- Dumping data for table `settings_alert_notice` -- -INSERT INTO `alert_notice` (`id`, `ticket_status`, `ticket_admin_email`, `ticket_department_manager`, `ticket_department_member`, `ticket_organization_accmanager`, `message_status`, `message_last_responder`, `message_assigned_agent`, `message_department_manager`, `message_organization_accmanager`, `internal_status`, `internal_last_responder`, `internal_assigned_agent`, `internal_department_manager`, `assignment_status`, `assignment_assigned_agent`, `assignment_team_leader`, `assignment_team_member`, `transfer_status`, `transfer_assigned_agent`, `transfer_department_manager`, `transfer_department_member`, `overdue_status`, `overdue_assigned_agent`, `overdue_department_manager`, `overdue_department_member`, `system_error`, `sql_error`, `excessive_failure`, `created_at`, `updated_at`) VALUES -(1, 1, 1, 0, 1, 0, 0, 0, 0, 0, 0, 0, 0, 0, 0, 1, 1, 0, 1, 0, 0, 0, 0, 0, 0, 0, 0, 0, 0, 0, '2015-12-28 22:43:03', '2015-12-28 23:11:22'); +INSERT INTO `settings_alert_notice` (`id`, `ticket_status`, `ticket_admin_email`, `ticket_department_manager`, `ticket_department_member`, `ticket_organization_accmanager`, `message_status`, `message_last_responder`, `message_assigned_agent`, `message_department_manager`, `message_organization_accmanager`, `internal_status`, `internal_last_responder`, `internal_assigned_agent`, `internal_department_manager`, `assignment_status`, `assignment_assigned_agent`, `assignment_team_leader`, `assignment_team_member`, `transfer_status`, `transfer_assigned_agent`, `transfer_department_manager`, `transfer_department_member`, `overdue_status`, `overdue_assigned_agent`, `overdue_department_manager`, `overdue_department_member`, `system_error`, `sql_error`, `excessive_failure`, `created_at`, `updated_at`) VALUES +(1, 1, 1, 0, 0, 0, 0, 0, 0, 0, 0, 0, 0, 0, 0, 1, 1, 0, 0, 0, 0, 0, 0, 0, 0, 0, 0, 0, 0, 0, '2016-02-18 08:41:11', '2016-02-18 08:41:11'); -- -------------------------------------------------------- -- --- Table structure for table `article` +-- Table structure for table `settings_auto_response` -- -CREATE TABLE IF NOT EXISTS `article` ( - `id` int(10) unsigned NOT NULL AUTO_INCREMENT, - `name` varchar(255) COLLATE utf8_unicode_ci NOT NULL, - `slug` varchar(255) COLLATE utf8_unicode_ci NOT NULL, - `description` longtext COLLATE utf8_unicode_ci NOT NULL, - `status` tinyint(1) NOT NULL, - `type` tinyint(1) NOT NULL, - `created_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00', - `updated_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00', - PRIMARY KEY (`id`) -) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=1 ; - --- -------------------------------------------------------- - --- --- Table structure for table `article_relationship` --- - -CREATE TABLE IF NOT EXISTS `article_relationship` ( - `id` int(10) unsigned NOT NULL AUTO_INCREMENT, - `article_id` int(10) unsigned NOT NULL, - `category_id` int(10) unsigned NOT NULL, - `created_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00', - `updated_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00', - PRIMARY KEY (`id`), - KEY `article_relationship_category_id_foreign` (`category_id`), - KEY `article_relationship_article_id_foreign` (`article_id`) -) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=1 ; - --- -------------------------------------------------------- - --- --- Table structure for table `auto_response` --- - -CREATE TABLE IF NOT EXISTS `auto_response` ( +CREATE TABLE IF NOT EXISTS `settings_auto_response` ( `id` int(10) unsigned NOT NULL AUTO_INCREMENT, `new_ticket` tinyint(1) NOT NULL, `agent_new_ticket` tinyint(1) NOT NULL, @@ -152,89 +726,19 @@ CREATE TABLE IF NOT EXISTS `auto_response` ( ) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=2 ; -- --- Dumping data for table `auto_response` +-- Dumping data for table `settings_auto_response` -- -INSERT INTO `auto_response` (`id`, `new_ticket`, `agent_new_ticket`, `submitter`, `participants`, `overlimit`, `created_at`, `updated_at`) VALUES -(1, 1, 1, 0, 0, 0, '2015-12-28 22:43:03', '2015-12-28 23:11:04'); +INSERT INTO `settings_auto_response` (`id`, `new_ticket`, `agent_new_ticket`, `submitter`, `participants`, `overlimit`, `created_at`, `updated_at`) VALUES +(1, 1, 1, 0, 0, 0, '2016-02-18 08:41:11', '2016-02-18 08:41:11'); -- -------------------------------------------------------- -- --- Table structure for table `banlist` +-- Table structure for table `settings_company` -- -CREATE TABLE IF NOT EXISTS `banlist` ( - `id` int(10) unsigned NOT NULL AUTO_INCREMENT, - `ban_status` tinyint(1) NOT NULL, - `email_address` varchar(255) COLLATE utf8_unicode_ci NOT NULL, - `internal_notes` varchar(255) COLLATE utf8_unicode_ci NOT NULL, - `created_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00', - `updated_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00', - PRIMARY KEY (`id`) -) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=1 ; - --- -------------------------------------------------------- - --- --- Table structure for table `canned_response` --- - -CREATE TABLE IF NOT EXISTS `canned_response` ( - `id` int(10) unsigned NOT NULL AUTO_INCREMENT, - `user_id` int(11) NOT NULL, - `title` varchar(255) COLLATE utf8_unicode_ci NOT NULL, - `message` longtext COLLATE utf8_unicode_ci NOT NULL, - `created_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00', - `updated_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00', - PRIMARY KEY (`id`) -) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=1 ; - --- -------------------------------------------------------- - --- --- Table structure for table `category` --- - -CREATE TABLE IF NOT EXISTS `category` ( - `id` int(10) unsigned NOT NULL AUTO_INCREMENT, - `name` varchar(255) COLLATE utf8_unicode_ci NOT NULL, - `slug` varchar(255) COLLATE utf8_unicode_ci NOT NULL, - `description` mediumtext COLLATE utf8_unicode_ci NOT NULL, - `status` tinyint(1) NOT NULL, - `parent` int(11) NOT NULL, - `created_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00', - `updated_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00', - PRIMARY KEY (`id`) -) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=1 ; - --- -------------------------------------------------------- - --- --- Table structure for table `comment` --- - -CREATE TABLE IF NOT EXISTS `comment` ( - `id` int(10) unsigned NOT NULL AUTO_INCREMENT, - `article_id` int(10) unsigned NOT NULL, - `name` varchar(255) COLLATE utf8_unicode_ci NOT NULL, - `email` varchar(255) COLLATE utf8_unicode_ci NOT NULL, - `website` varchar(255) COLLATE utf8_unicode_ci NOT NULL, - `comment` varchar(255) COLLATE utf8_unicode_ci NOT NULL, - `status` tinyint(1) NOT NULL, - `created_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00', - `updated_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00', - PRIMARY KEY (`id`), - KEY `comment_article_id_foreign` (`article_id`) -) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=1 ; - --- -------------------------------------------------------- - --- --- Table structure for table `company` --- - -CREATE TABLE IF NOT EXISTS `company` ( +CREATE TABLE IF NOT EXISTS `settings_company` ( `id` int(10) unsigned NOT NULL AUTO_INCREMENT, `company_name` varchar(255) COLLATE utf8_unicode_ci NOT NULL, `website` varchar(255) COLLATE utf8_unicode_ci NOT NULL, @@ -251,129 +755,22 @@ CREATE TABLE IF NOT EXISTS `company` ( ) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=2 ; -- --- Dumping data for table `company` +-- Dumping data for table `settings_company` -- -INSERT INTO `company` (`id`, `company_name`, `website`, `phone`, `address`, `landing_page`, `offline_page`, `thank_page`, `logo`, `use_logo`, `created_at`, `updated_at`) VALUES -(1, 'DEMO COMPANY', 'https://www.demo.com', '', '', '', '', '', '', '0', '2015-12-28 22:43:03', '2015-12-28 23:10:04'); +INSERT INTO `settings_company` (`id`, `company_name`, `website`, `phone`, `address`, `landing_page`, `offline_page`, `thank_page`, `logo`, `use_logo`, `created_at`, `updated_at`) VALUES +(1, '', '', '', '', '', '', '', '', '', '2016-02-18 08:41:11', '2016-02-18 08:41:11'); -- -------------------------------------------------------- -- --- Table structure for table `contact` +-- Table structure for table `settings_email` -- -CREATE TABLE IF NOT EXISTS `contact` ( - `id` int(10) unsigned NOT NULL AUTO_INCREMENT, - `name` varchar(255) COLLATE utf8_unicode_ci NOT NULL, - `email` varchar(255) COLLATE utf8_unicode_ci NOT NULL, - `subject` varchar(255) COLLATE utf8_unicode_ci NOT NULL, - `message` mediumtext COLLATE utf8_unicode_ci NOT NULL, - `created_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00', - `updated_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00', - PRIMARY KEY (`id`) -) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=1 ; - --- -------------------------------------------------------- - --- --- Table structure for table `date_format` --- - -CREATE TABLE IF NOT EXISTS `date_format` ( - `id` int(10) unsigned NOT NULL AUTO_INCREMENT, - `format` varchar(255) COLLATE utf8_unicode_ci NOT NULL, - PRIMARY KEY (`id`) -) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=11 ; - --- --- Dumping data for table `date_format` --- - -INSERT INTO `date_format` (`id`, `format`) VALUES -(1, 'dd/mm/yyyy'), -(2, 'dd-mm-yyyy'), -(3, 'dd.mm.yyyy'), -(4, 'mm/dd/yyyy'), -(5, 'mm:dd:yyyy'), -(6, 'mm-dd-yyyy'), -(7, 'dd-mm-yyyy'), -(8, 'yyyy/mm/dd'), -(9, 'yyyy.mm.dd'), -(10, 'yyyy-mm-dd'); - --- -------------------------------------------------------- - --- --- Table structure for table `date_time_format` --- - -CREATE TABLE IF NOT EXISTS `date_time_format` ( - `id` int(10) unsigned NOT NULL AUTO_INCREMENT, - `format` varchar(255) COLLATE utf8_unicode_ci NOT NULL, - PRIMARY KEY (`id`) -) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=10 ; - --- --- Dumping data for table `date_time_format` --- - -INSERT INTO `date_time_format` (`id`, `format`) VALUES -(1, 'd/m/Y H:i:s'), -(2, 'd.m.Y H:i:s'), -(3, 'd-m-Y H:i:s'), -(4, 'm/d/Y H:i:s'), -(5, 'm.d.Y H:i:s'), -(6, 'm-d-Y H:i:s'), -(7, 'Y/m/d H:i:s'), -(8, 'Y.m.d H:i:s'), -(9, 'Y-m-d H:i:s'); - --- -------------------------------------------------------- - --- --- Table structure for table `department` --- - -CREATE TABLE IF NOT EXISTS `department` ( - `id` int(10) unsigned NOT NULL AUTO_INCREMENT, - `name` varchar(255) COLLATE utf8_unicode_ci NOT NULL, - `type` varchar(255) COLLATE utf8_unicode_ci NOT NULL, - `sla` varchar(255) COLLATE utf8_unicode_ci NOT NULL, - `manager` varchar(255) COLLATE utf8_unicode_ci NOT NULL, - `ticket_assignment` varchar(255) COLLATE utf8_unicode_ci NOT NULL, - `outgoing_email` varchar(255) COLLATE utf8_unicode_ci NOT NULL, - `template_set` varchar(255) COLLATE utf8_unicode_ci NOT NULL, - `auto_ticket_response` varchar(255) COLLATE utf8_unicode_ci NOT NULL, - `auto_message_response` varchar(255) COLLATE utf8_unicode_ci NOT NULL, - `auto_response_email` varchar(255) COLLATE utf8_unicode_ci NOT NULL, - `recipient` varchar(255) COLLATE utf8_unicode_ci NOT NULL, - `group_access` varchar(255) COLLATE utf8_unicode_ci NOT NULL, - `department_sign` varchar(255) COLLATE utf8_unicode_ci NOT NULL, - `created_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00', - `updated_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00', - PRIMARY KEY (`id`) -) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=4 ; - --- --- Dumping data for table `department` --- - -INSERT INTO `department` (`id`, `name`, `type`, `sla`, `manager`, `ticket_assignment`, `outgoing_email`, `template_set`, `auto_ticket_response`, `auto_message_response`, `auto_response_email`, `recipient`, `group_access`, `department_sign`, `created_at`, `updated_at`) VALUES -(1, 'Support', '', '', '', '', '', '', '', '', '', '', '', '', '2015-12-28 22:43:02', '2015-12-28 22:43:02'), -(2, 'Sales', '', '', '', '', '', '', '', '', '', '', '', '', '2015-12-28 22:43:02', '2015-12-28 22:43:02'), -(3, 'Operation', '', '', '', '', '', '', '', '', '', '', '', '', '2015-12-28 22:43:02', '2015-12-28 22:43:02'); - --- -------------------------------------------------------- - --- --- Table structure for table `email` --- - -CREATE TABLE IF NOT EXISTS `email` ( +CREATE TABLE IF NOT EXISTS `settings_email` ( `id` int(10) unsigned NOT NULL AUTO_INCREMENT, `template` varchar(255) COLLATE utf8_unicode_ci NOT NULL, - `sys_email` varchar(255) COLLATE utf8_unicode_ci NOT NULL, + `sys_email` varchar(255) COLLATE utf8_unicode_ci DEFAULT NULL, `alert_email` varchar(255) COLLATE utf8_unicode_ci NOT NULL, `admin_email` varchar(255) COLLATE utf8_unicode_ci NOT NULL, `mta` varchar(255) COLLATE utf8_unicode_ci NOT NULL, @@ -390,756 +787,105 @@ CREATE TABLE IF NOT EXISTS `email` ( ) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=2 ; -- --- Dumping data for table `email` +-- Dumping data for table `settings_email` -- -INSERT INTO `email` (`id`, `template`, `sys_email`, `alert_email`, `admin_email`, `mta`, `email_fetching`, `notification_cron`, `strip`, `separator`, `all_emails`, `email_collaborator`, `attachment`, `created_at`, `updated_at`) VALUES -(1, '', '', '', '', '', 1, 1, 0, 0, 1, 1, 1, '2015-12-28 22:43:03', '2015-12-28 23:10:52'); +INSERT INTO `settings_email` (`id`, `template`, `sys_email`, `alert_email`, `admin_email`, `mta`, `email_fetching`, `notification_cron`, `strip`, `separator`, `all_emails`, `email_collaborator`, `attachment`, `created_at`, `updated_at`) VALUES +(1, 'default', NULL, '', '', '', 1, 0, 0, 0, 1, 1, 1, '2016-02-18 08:41:11', '2016-02-18 08:47:51'); -- -------------------------------------------------------- -- --- Table structure for table `emails` +-- Table structure for table `settings_ratings` -- -CREATE TABLE IF NOT EXISTS `emails` ( +CREATE TABLE IF NOT EXISTS `settings_ratings` ( `id` int(10) unsigned NOT NULL AUTO_INCREMENT, - `email_address` varchar(255) COLLATE utf8_unicode_ci NOT NULL, - `email_name` varchar(255) COLLATE utf8_unicode_ci NOT NULL, - `department` varchar(255) COLLATE utf8_unicode_ci NOT NULL, - `priority` varchar(255) COLLATE utf8_unicode_ci NOT NULL, - `help_topic` varchar(255) COLLATE utf8_unicode_ci NOT NULL, - `user_name` varchar(255) COLLATE utf8_unicode_ci NOT NULL, - `password` varchar(255) COLLATE utf8_unicode_ci NOT NULL, - `fetching_host` varchar(255) COLLATE utf8_unicode_ci NOT NULL, - `fetching_port` varchar(255) COLLATE utf8_unicode_ci NOT NULL, - `mailbox_protocol` varchar(255) COLLATE utf8_unicode_ci NOT NULL, - `imap_config` varchar(255) COLLATE utf8_unicode_ci NOT NULL, - `folder` varchar(255) COLLATE utf8_unicode_ci NOT NULL, - `sending_host` varchar(255) COLLATE utf8_unicode_ci NOT NULL, - `sending_port` varchar(255) COLLATE utf8_unicode_ci NOT NULL, - `internal_notes` varchar(255) COLLATE utf8_unicode_ci NOT NULL, - `auto_response` tinyint(1) NOT NULL, - `fetching_status` tinyint(1) NOT NULL, - `move_to_folder` tinyint(1) NOT NULL, - `delete_email` tinyint(1) NOT NULL, - `do_nothing` tinyint(1) NOT NULL, - `sending_status` tinyint(1) NOT NULL, - `authentication` tinyint(1) NOT NULL, - `header_spoofing` tinyint(1) NOT NULL, - `created_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00', - `updated_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00', - PRIMARY KEY (`id`) -) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=2 ; - --- -------------------------------------------------------- - --- --- Table structure for table `faqs` --- - -CREATE TABLE IF NOT EXISTS `faqs` ( - `id` int(10) unsigned NOT NULL AUTO_INCREMENT, - `created_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00', - `updated_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00', - PRIMARY KEY (`id`) -) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=1 ; - --- -------------------------------------------------------- - --- --- Table structure for table `fields` --- - -CREATE TABLE IF NOT EXISTS `fields` ( - `id` int(10) unsigned NOT NULL AUTO_INCREMENT, - `forms_id` int(11) NOT NULL, - `label` varchar(255) COLLATE utf8_unicode_ci NOT NULL, - `name` varchar(255) COLLATE utf8_unicode_ci NOT NULL, - `type` varchar(255) COLLATE utf8_unicode_ci NOT NULL, - `value` varchar(255) COLLATE utf8_unicode_ci NOT NULL, - `required` varchar(255) COLLATE utf8_unicode_ci NOT NULL, - `created_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00', - `updated_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00', - PRIMARY KEY (`id`) -) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=1 ; - --- -------------------------------------------------------- - --- --- Table structure for table `footer` --- - -CREATE TABLE IF NOT EXISTS `footer` ( - `id` int(10) unsigned NOT NULL AUTO_INCREMENT, - `title` varchar(255) COLLATE utf8_unicode_ci NOT NULL, - `footer` mediumtext COLLATE utf8_unicode_ci NOT NULL, - `created_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00', - `updated_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00', - PRIMARY KEY (`id`) -) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=2 ; - --- --- Dumping data for table `footer` --- - -INSERT INTO `footer` (`id`, `title`, `footer`, `created_at`, `updated_at`) VALUES -(1, '', '', '2015-12-28 22:43:03', '2015-12-28 22:43:03'); - --- -------------------------------------------------------- - --- --- Table structure for table `footer2` --- - -CREATE TABLE IF NOT EXISTS `footer2` ( - `id` int(10) unsigned NOT NULL AUTO_INCREMENT, - `title` varchar(255) COLLATE utf8_unicode_ci NOT NULL, - `footer` mediumtext COLLATE utf8_unicode_ci NOT NULL, - `created_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00', - `updated_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00', - PRIMARY KEY (`id`) -) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=2 ; - --- --- Dumping data for table `footer2` --- - -INSERT INTO `footer2` (`id`, `title`, `footer`, `created_at`, `updated_at`) VALUES -(1, '', '', '2015-12-28 22:43:04', '2015-12-28 22:43:04'); - --- -------------------------------------------------------- - --- --- Table structure for table `footer3` --- - -CREATE TABLE IF NOT EXISTS `footer3` ( - `id` int(10) unsigned NOT NULL AUTO_INCREMENT, - `title` varchar(255) COLLATE utf8_unicode_ci NOT NULL, - `footer` mediumtext COLLATE utf8_unicode_ci NOT NULL, - `created_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00', - `updated_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00', - PRIMARY KEY (`id`) -) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=2 ; - --- --- Dumping data for table `footer3` --- - -INSERT INTO `footer3` (`id`, `title`, `footer`, `created_at`, `updated_at`) VALUES -(1, '', '', '2015-12-28 22:43:04', '2015-12-28 22:43:04'); - --- -------------------------------------------------------- - --- --- Table structure for table `footer4` --- - -CREATE TABLE IF NOT EXISTS `footer4` ( - `id` int(10) unsigned NOT NULL AUTO_INCREMENT, - `title` varchar(255) COLLATE utf8_unicode_ci NOT NULL, - `footer` mediumtext COLLATE utf8_unicode_ci NOT NULL, - `created_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00', - `updated_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00', - PRIMARY KEY (`id`) -) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=2 ; - --- --- Dumping data for table `footer4` --- - -INSERT INTO `footer4` (`id`, `title`, `footer`, `created_at`, `updated_at`) VALUES -(1, '', '', '2015-12-28 22:43:04', '2015-12-28 22:43:04'); - --- -------------------------------------------------------- - --- --- Table structure for table `forms` --- - -CREATE TABLE IF NOT EXISTS `forms` ( - `id` int(10) unsigned NOT NULL AUTO_INCREMENT, - `formname` varchar(255) COLLATE utf8_unicode_ci NOT NULL, - `created_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00', - `updated_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00', - PRIMARY KEY (`id`) -) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=1 ; - --- -------------------------------------------------------- - --- --- Table structure for table `form_details` --- - -CREATE TABLE IF NOT EXISTS `form_details` ( - `id` int(10) unsigned NOT NULL AUTO_INCREMENT, - `form_name_id` int(11) NOT NULL, - `label` varchar(255) COLLATE utf8_unicode_ci NOT NULL, - `type` varchar(255) COLLATE utf8_unicode_ci NOT NULL, - `created_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00', - `updated_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00', - PRIMARY KEY (`id`) -) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=6 ; - --- --- Dumping data for table `form_details` --- - -INSERT INTO `form_details` (`id`, `form_name_id`, `label`, `type`, `created_at`, `updated_at`) VALUES -(1, 1, 'Name', 'text', '0000-00-00 00:00:00', '0000-00-00 00:00:00'), -(2, 1, 'Phone', 'number', '0000-00-00 00:00:00', '0000-00-00 00:00:00'), -(3, 1, 'Email', 'text', '0000-00-00 00:00:00', '0000-00-00 00:00:00'), -(4, 1, 'Subject', 'text', '0000-00-00 00:00:00', '0000-00-00 00:00:00'), -(5, 1, 'Details', 'textarea', '0000-00-00 00:00:00', '0000-00-00 00:00:00'); - --- -------------------------------------------------------- - --- --- Table structure for table `form_name` --- - -CREATE TABLE IF NOT EXISTS `form_name` ( - `id` int(10) unsigned NOT NULL AUTO_INCREMENT, - `name` varchar(255) COLLATE utf8_unicode_ci NOT NULL, - `status` varchar(255) COLLATE utf8_unicode_ci NOT NULL, - `no_of_fields` varchar(255) COLLATE utf8_unicode_ci NOT NULL, - `created_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00', - `updated_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00', - PRIMARY KEY (`id`) -) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=2 ; - --- --- Dumping data for table `form_name` --- - -INSERT INTO `form_name` (`id`, `name`, `status`, `no_of_fields`, `created_at`, `updated_at`) VALUES -(1, 'form', '1', '5', '0000-00-00 00:00:00', '0000-00-00 00:00:00'); - --- -------------------------------------------------------- - --- --- Table structure for table `form_value` --- - -CREATE TABLE IF NOT EXISTS `form_value` ( - `id` int(10) unsigned NOT NULL AUTO_INCREMENT, - `form_id` int(11) NOT NULL, - `user_id` int(11) NOT NULL, - `name` varchar(255) COLLATE utf8_unicode_ci NOT NULL, - `values` varchar(255) COLLATE utf8_unicode_ci NOT NULL, - `created_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00', - `updated_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00', - PRIMARY KEY (`id`) -) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=1 ; - --- -------------------------------------------------------- - --- --- Table structure for table `groups` --- - -CREATE TABLE IF NOT EXISTS `groups` ( - `id` int(10) unsigned NOT NULL AUTO_INCREMENT, - `name` varchar(255) COLLATE utf8_unicode_ci NOT NULL, - `group_status` tinyint(1) NOT NULL, - `can_create_ticket` tinyint(1) NOT NULL, - `can_edit_ticket` tinyint(1) NOT NULL, - `can_post_ticket` tinyint(1) NOT NULL, - `can_close_ticket` tinyint(1) NOT NULL, - `can_assign_ticket` tinyint(1) NOT NULL, - `can_trasfer_ticket` tinyint(1) NOT NULL, - `can_delete_ticket` tinyint(1) NOT NULL, - `can_ban_email` tinyint(1) NOT NULL, - `can_manage_canned` tinyint(1) NOT NULL, - `can_manage_faq` tinyint(1) NOT NULL, - `can_view_agent_stats` tinyint(1) NOT NULL, - `department_access` tinyint(1) NOT NULL, - `admin_notes` varchar(255) COLLATE utf8_unicode_ci NOT NULL, - `created_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00', - `updated_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00', - PRIMARY KEY (`id`) -) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=4 ; - --- --- Dumping data for table `groups` --- - -INSERT INTO `groups` (`id`, `name`, `group_status`, `can_create_ticket`, `can_edit_ticket`, `can_post_ticket`, `can_close_ticket`, `can_assign_ticket`, `can_trasfer_ticket`, `can_delete_ticket`, `can_ban_email`, `can_manage_canned`, `can_manage_faq`, `can_view_agent_stats`, `department_access`, `admin_notes`, `created_at`, `updated_at`) VALUES -(1, 'Group A', 1, 1, 1, 1, 1, 1, 0, 1, 1, 1, 1, 1, 1, '', '2015-12-28 22:43:02', '2015-12-28 22:43:02'), -(2, 'Group B', 1, 1, 0, 0, 1, 1, 0, 1, 1, 1, 1, 1, 1, '', '2015-12-28 22:43:02', '2015-12-28 22:43:02'), -(3, 'Group C', 1, 0, 0, 0, 1, 0, 0, 0, 0, 0, 0, 0, 0, '', '2015-12-28 22:43:02', '2015-12-28 22:43:02'); - --- -------------------------------------------------------- - --- --- Table structure for table `group_assign_department` --- - -CREATE TABLE IF NOT EXISTS `group_assign_department` ( - `id` int(10) unsigned NOT NULL AUTO_INCREMENT, - `group_id` int(11) NOT NULL, - `department_id` int(11) NOT NULL, - `created_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00', - `updated_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00', - PRIMARY KEY (`id`) -) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=1 ; - --- -------------------------------------------------------- - --- --- Table structure for table `guest_note` --- - -CREATE TABLE IF NOT EXISTS `guest_note` ( - `id` int(10) unsigned NOT NULL AUTO_INCREMENT, - `heading` varchar(255) COLLATE utf8_unicode_ci NOT NULL, - `content` varchar(255) COLLATE utf8_unicode_ci NOT NULL, - PRIMARY KEY (`id`) -) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=2 ; - --- --- Dumping data for table `guest_note` --- - -INSERT INTO `guest_note` (`id`, `heading`, `content`) VALUES -(1, 'Welcome to the Support Center', 'Hello this is a new helpdesk support system ans it is in the development phase.'); - --- -------------------------------------------------------- - --- --- Table structure for table `help_topic` --- - -CREATE TABLE IF NOT EXISTS `help_topic` ( - `id` int(10) unsigned NOT NULL AUTO_INCREMENT, - `topic` varchar(255) COLLATE utf8_unicode_ci NOT NULL, - `parent_topic` varchar(255) COLLATE utf8_unicode_ci NOT NULL, - `custom_form` varchar(255) COLLATE utf8_unicode_ci NOT NULL, - `department` varchar(255) COLLATE utf8_unicode_ci NOT NULL, - `ticket_status` varchar(255) COLLATE utf8_unicode_ci NOT NULL, - `priority` varchar(255) COLLATE utf8_unicode_ci NOT NULL, - `sla_plan` varchar(255) COLLATE utf8_unicode_ci NOT NULL, - `thank_page` varchar(255) COLLATE utf8_unicode_ci NOT NULL, - `ticket_num_format` varchar(255) COLLATE utf8_unicode_ci NOT NULL, - `internal_notes` varchar(255) COLLATE utf8_unicode_ci NOT NULL, - `status` tinyint(1) NOT NULL, - `type` tinyint(1) NOT NULL, - `auto_assign` tinyint(1) NOT NULL, - `auto_response` tinyint(1) NOT NULL, - `created_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00', - `updated_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00', - PRIMARY KEY (`id`) -) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=4 ; - --- --- Dumping data for table `help_topic` --- - -INSERT INTO `help_topic` (`id`, `topic`, `parent_topic`, `custom_form`, `department`, `ticket_status`, `priority`, `sla_plan`, `thank_page`, `ticket_num_format`, `internal_notes`, `status`, `type`, `auto_assign`, `auto_response`, `created_at`, `updated_at`) VALUES -(1, 'Support query', 'Support query', '1', '1', '1', '2', '1', '', '1', '', 1, 1, 0, 0, '2015-12-28 22:43:03', '2015-12-28 22:43:03'), -(2, 'Sales query', 'Sale query', '1', '2', '1', '2', '1', '', '1', '', 1, 1, 0, 0, '2015-12-28 22:43:03', '2015-12-28 22:43:03'), -(3, 'Operational query', 'Operational query', '1', '3', '1', '2', '1', '', '1', '', 1, 1, 0, 0, '2015-12-28 22:43:03', '2015-12-28 22:43:03'); - --- -------------------------------------------------------- - --- --- Table structure for table `languages` --- - -CREATE TABLE IF NOT EXISTS `languages` ( - `id` int(10) unsigned NOT NULL AUTO_INCREMENT, - `name` varchar(255) COLLATE utf8_unicode_ci NOT NULL, - `locale` varchar(255) COLLATE utf8_unicode_ci NOT NULL, - PRIMARY KEY (`id`) -) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=10 ; - --- --- Dumping data for table `languages` --- - -INSERT INTO `languages` (`id`, `name`, `locale`) VALUES -(1, 'English', 'en'), -(2, 'Italian', 'it'), -(3, 'German', 'de'), -(4, 'French', 'fr'), -(5, 'Brazilian Portuguese', 'pt_BR'), -(6, 'Dutch', 'nl'), -(7, 'Spanish', 'es'), -(8, 'Norwegian', 'nb_NO'), -(9, 'Danish', 'da'); - --- -------------------------------------------------------- - --- --- Table structure for table `logs` --- - -CREATE TABLE IF NOT EXISTS `logs` ( - `id` int(10) unsigned NOT NULL AUTO_INCREMENT, - `level` varchar(255) COLLATE utf8_unicode_ci NOT NULL, - PRIMARY KEY (`id`) -) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=4 ; - --- --- Dumping data for table `logs` --- - -INSERT INTO `logs` (`id`, `level`) VALUES -(1, 'WARN'), -(2, 'DEBUG'), -(3, 'ERROR'); - --- -------------------------------------------------------- - --- --- Table structure for table `log_notification` --- - -CREATE TABLE IF NOT EXISTS `log_notification` ( - `id` int(10) unsigned NOT NULL AUTO_INCREMENT, - `log` varchar(255) COLLATE utf8_unicode_ci NOT NULL, - `created_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00', - `updated_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00', - PRIMARY KEY (`id`) -) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=2 ; - --- --- Dumping data for table `log_notification` --- - -INSERT INTO `log_notification` (`id`, `log`, `created_at`, `updated_at`) VALUES -(1, 'NOT-1', '2015-12-28 22:43:03', '2015-12-28 22:43:03'); - --- -------------------------------------------------------- - --- --- Table structure for table `mailbox_protocol` --- - -CREATE TABLE IF NOT EXISTS `mailbox_protocol` ( - `id` int(10) unsigned NOT NULL AUTO_INCREMENT, - `name` varchar(255) COLLATE utf8_unicode_ci NOT NULL, - PRIMARY KEY (`id`) -) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=5 ; - --- --- Dumping data for table `mailbox_protocol` --- - -INSERT INTO `mailbox_protocol` (`id`, `name`) VALUES -(1, 'IMAP+SSl'), -(2, 'IMAP'), -(3, 'POP+SSL'), -(4, 'POP'); - --- -------------------------------------------------------- - --- --- Table structure for table `migrations` --- - -CREATE TABLE IF NOT EXISTS `migrations` ( - `migration` varchar(255) COLLATE utf8_unicode_ci NOT NULL, - `batch` int(11) NOT NULL -) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci; - --- --- Dumping data for table `migrations` --- - -INSERT INTO `migrations` (`migration`, `batch`) VALUES -('2000_08_22_110830_create_forms_table', 1), -('2000_08_23_110830_create_fields_table', 1), -('2014_10_12_000000_create_users_table', 1), -('2014_10_12_100000_create_password_resets_table', 1), -('2015_05_01_100249_create_categories_table', 1), -('2015_05_01_114710_create_articles_table', 1), -('2015_05_04_113843_create_settings_table', 1), -('2015_05_05_062244_create_article_relationships_table', 1), -('2015_05_05_112525_create_faqs_table', 1), -('2015_05_06_060231_create_contacts_table', 1), -('2015_05_06_073651_create_footers_table', 1), -('2015_05_06_082026_create_footer2s_table', 1), -('2015_05_06_092125_create_footer3s_table', 1), -('2015_05_06_092132_create_footer4s_table', 1), -('2015_05_06_103949_create_timezone_table', 1), -('2015_05_06_105005_create_ticket_thread_table', 1), -('2015_05_06_110518_create_ticket_status_table', 1), -('2015_05_06_112140_create_ticket_settings_table', 1), -('2015_05_06_114327_create_ticket_priority_table', 1), -('2015_05_06_115133_create_ticket_collaborator_table', 1), -('2015_05_06_115733_create_ticket_attachment_table', 1), -('2015_05_06_120651_create_ticket_table', 1), -('2015_05_06_122431_create_template_table', 1), -('2015_05_06_122830_create_team_assign_agent_table', 1), -('2015_05_06_123154_create_team_table', 1), -('2015_05_06_123624_create_system_table', 1), -('2015_05_06_123928_create_sla_table', 1), -('2015_05_06_125328_create_organization_table', 1), -('2015_05_06_125817_create_mailbox_protocol_table', 1), -('2015_05_06_130627_create_log_table', 1), -('2015_05_06_131238_create_languages_table', 1), -('2015_05_06_132844_create_help_topic_table', 1), -('2015_05_06_133346_create_guest_note_table', 1), -('2015_05_07_040647_create_group_assign_department_table', 1), -('2015_05_07_040934_create_groups_table', 1), -('2015_05_07_041448_create_form_value_table', 1), -('2015_05_07_041459_create_form_name_table', 1), -('2015_05_07_041509_create_form_details_table', 1), -('2015_05_07_043529_create_emails_table', 1), -('2015_05_07_043904_create_email_table', 1), -('2015_05_07_044229_create_department_table', 1), -('2015_05_07_044521_create_date_time_format_table', 1), -('2015_05_07_045158_create_date_format_table', 1), -('2015_05_07_045611_create_company_table', 1), -('2015_05_07_052638_create_banlist_table', 1), -('2015_05_07_052924_create_auto_response_table', 1), -('2015_05_07_053318_create_alert_notice_table', 1), -('2015_05_07_053704_create_access_table', 1), -('2015_05_07_063628_create_time_format_table', 1), -('2015_05_07_102116_create_comments_table', 1), -('2015_05_14_072226_create_pages_table', 1), -('2015_05_15_080512_create_options_table', 1), -('2015_05_15_080512_create_socials_table', 1), -('2015_06_09_062121_create_priority_table', 1), -('2015_07_10_061107_create_ticketsource_table', 1), -('2015_08_10_114142_create_smtp_table', 1), -('2015_09_14_101844_create_users_organization_table', 1), -('2015_09_17_050549_create_version_check_table', 1), -('2015_10_09_105525_create_canned_response_table', 1), -('2015_10_20_154640_create_ticket_form_data_table', 1), -('2015_11_02_063848_create_side_table', 1), -('2015_12_14_072307_create_plugins_table', 1), -('2015_12_23_074831_create_notification_log_table', 1); - --- -------------------------------------------------------- - --- --- Table structure for table `options` --- - -CREATE TABLE IF NOT EXISTS `options` ( - `id` int(10) unsigned NOT NULL AUTO_INCREMENT, - `option_name` text COLLATE utf8_unicode_ci NOT NULL, - `option_value` text COLLATE utf8_unicode_ci NOT NULL, - `autoload` text COLLATE utf8_unicode_ci NOT NULL, - `created_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00', - `updated_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00', - PRIMARY KEY (`id`) -) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=23 ; - --- --- Dumping data for table `options` --- - -INSERT INTO `options` (`id`, `option_name`, `option_value`, `autoload`, `created_at`, `updated_at`) VALUES -(1, 'gmt_offset', '', '', '2015-12-28 22:43:04', '2015-12-28 22:43:04'), -(2, 'date_format', '', '', '2015-12-28 22:43:04', '2015-12-28 22:43:04'), -(3, 'time_format', '', '', '2015-12-28 22:43:04', '2015-12-28 22:43:04'), -(4, 'date_time_format', '', '', '2015-12-28 22:43:04', '2015-12-28 22:43:04'), -(5, 'sitename', '', '', '2015-12-28 22:43:04', '2015-12-28 22:43:04'), -(6, 'sitedescription', '', '', '2015-12-28 22:43:04', '2015-12-28 22:43:04'), -(7, 'admin_email', '', '', '2015-12-28 22:43:05', '2015-12-28 22:43:05'), -(8, 'template', '', '', '2015-12-28 22:43:05', '2015-12-28 22:43:05'), -(9, 'upload_url_path', '', '', '2015-12-28 22:43:05', '2015-12-28 22:43:05'), -(10, 'timezone_string', '', '', '2015-12-28 22:43:05', '2015-12-28 22:43:05'), -(11, 'siteurl', '', '', '2015-12-28 22:43:05', '2015-12-28 22:43:05'), -(12, 'home', '', '', '2015-12-28 22:43:05', '2015-12-28 22:43:05'), -(13, 'start_of_week', '', '', '2015-12-28 22:43:05', '2015-12-28 22:43:05'), -(14, 'language', '', '', '2015-12-28 22:43:05', '2015-12-28 22:43:05'), -(15, 'port', '', '', '2015-12-28 22:43:05', '2015-12-28 22:43:05'), -(16, 'host', '', '', '2015-12-28 22:43:05', '2015-12-28 22:43:05'), -(17, 'encryption', '', '', '2015-12-28 22:43:05', '2015-12-28 22:43:05'), -(18, 'username', '', '', '2015-12-28 22:43:05', '2015-12-28 22:43:05'), -(19, 'password', '', '', '2015-12-28 22:43:05', '2015-12-28 22:43:05'), -(20, 'footer', '', '', '2015-12-28 22:43:05', '2015-12-28 22:43:05'), -(21, 'uselogo', '', '', '2015-12-28 22:43:05', '2015-12-28 22:43:05'), -(22, 'logo', '', '', '2015-12-28 22:43:05', '2015-12-28 22:43:05'); - --- -------------------------------------------------------- - --- --- Table structure for table `organization` --- - -CREATE TABLE IF NOT EXISTS `organization` ( - `id` int(10) unsigned NOT NULL AUTO_INCREMENT, - `name` varchar(255) COLLATE utf8_unicode_ci NOT NULL, - `phone` varchar(255) COLLATE utf8_unicode_ci NOT NULL, - `website` varchar(255) COLLATE utf8_unicode_ci NOT NULL, - `address` varchar(255) COLLATE utf8_unicode_ci NOT NULL, - `head` int(11) NOT NULL, - `internal_notes` varchar(255) COLLATE utf8_unicode_ci NOT NULL, - `created_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00', - `updated_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00', - PRIMARY KEY (`id`) -) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=1 ; - --- -------------------------------------------------------- - --- --- Table structure for table `pages` --- - -CREATE TABLE IF NOT EXISTS `pages` ( - `id` int(10) unsigned NOT NULL AUTO_INCREMENT, - `name` varchar(255) COLLATE utf8_unicode_ci NOT NULL, - `status` tinyint(1) NOT NULL, - `visibility` tinyint(1) NOT NULL, + `rating_name` varchar(255) COLLATE utf8_unicode_ci NOT NULL, + `publish` int(11) NOT NULL, + `modify` int(11) NOT NULL, `slug` varchar(255) COLLATE utf8_unicode_ci NOT NULL, - `description` longtext COLLATE utf8_unicode_ci NOT NULL, `created_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00', `updated_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00', - PRIMARY KEY (`id`) + PRIMARY KEY (`id`), + UNIQUE KEY `settings_ratings_slug_unique` (`slug`) ) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=1 ; -- -------------------------------------------------------- -- --- Table structure for table `password_resets` +-- Table structure for table `settings_system` -- -CREATE TABLE IF NOT EXISTS `password_resets` ( - `email` varchar(255) COLLATE utf8_unicode_ci NOT NULL, - `token` varchar(255) COLLATE utf8_unicode_ci NOT NULL, - `created_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00', - KEY `password_resets_email_index` (`email`), - KEY `password_resets_token_index` (`token`) -) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci; - --- -------------------------------------------------------- - --- --- Table structure for table `plugins` --- - -CREATE TABLE IF NOT EXISTS `plugins` ( +CREATE TABLE IF NOT EXISTS `settings_system` ( `id` int(10) unsigned NOT NULL AUTO_INCREMENT, + `status` tinyint(1) NOT NULL, + `url` varchar(255) COLLATE utf8_unicode_ci NOT NULL, `name` varchar(255) COLLATE utf8_unicode_ci NOT NULL, - `path` varchar(255) COLLATE utf8_unicode_ci NOT NULL, - `status` int(11) NOT NULL, + `department` varchar(255) COLLATE utf8_unicode_ci NOT NULL, + `page_size` varchar(255) COLLATE utf8_unicode_ci NOT NULL, + `log_level` varchar(255) COLLATE utf8_unicode_ci NOT NULL, + `purge_log` varchar(255) COLLATE utf8_unicode_ci NOT NULL, + `api_enable` int(11) NOT NULL, + `api_key` varchar(255) COLLATE utf8_unicode_ci NOT NULL, + `name_format` varchar(255) COLLATE utf8_unicode_ci NOT NULL, + `time_farmat` int(10) unsigned DEFAULT NULL, + `date_format` int(10) unsigned DEFAULT NULL, + `date_time_format` int(10) unsigned DEFAULT NULL, + `day_date_time` varchar(255) COLLATE utf8_unicode_ci NOT NULL, + `time_zone` int(10) unsigned DEFAULT NULL, + `content` varchar(255) COLLATE utf8_unicode_ci NOT NULL, `created_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00', `updated_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00', - PRIMARY KEY (`id`) -) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=1 ; - --- -------------------------------------------------------- - --- --- Table structure for table `priority` --- - -CREATE TABLE IF NOT EXISTS `priority` ( - `id` int(10) unsigned NOT NULL AUTO_INCREMENT, - `name` varchar(255) COLLATE utf8_unicode_ci NOT NULL, - PRIMARY KEY (`id`) -) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=3 ; - --- --- Dumping data for table `priority` --- - -INSERT INTO `priority` (`id`, `name`) VALUES -(1, 'low'), -(2, 'high'); - --- -------------------------------------------------------- - --- --- Table structure for table `send_mail` --- - -CREATE TABLE IF NOT EXISTS `send_mail` ( - `id` int(10) unsigned NOT NULL AUTO_INCREMENT, - `driver` varchar(255) COLLATE utf8_unicode_ci NOT NULL, - `host` varchar(255) COLLATE utf8_unicode_ci NOT NULL, - `port` varchar(255) COLLATE utf8_unicode_ci NOT NULL, - `encryption` varchar(255) COLLATE utf8_unicode_ci NOT NULL, - `name` varchar(255) COLLATE utf8_unicode_ci NOT NULL, - `email` varchar(255) COLLATE utf8_unicode_ci NOT NULL, - `password` varchar(255) COLLATE utf8_unicode_ci NOT NULL, - PRIMARY KEY (`id`) + PRIMARY KEY (`id`), + KEY `time_farmat` (`time_farmat`), + KEY `date_format` (`date_format`), + KEY `date_time_format` (`date_time_format`), + KEY `time_zone` (`time_zone`) ) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=2 ; +-- +-- Dumping data for table `settings_system` +-- + +INSERT INTO `settings_system` (`id`, `status`, `url`, `name`, `department`, `page_size`, `log_level`, `purge_log`, `api_enable`, `api_key`, `name_format`, `time_farmat`, `date_format`, `date_time_format`, `day_date_time`, `time_zone`, `content`, `created_at`, `updated_at`) VALUES +(1, 1, '', '', '1', '', '', '', 0, '', '', NULL, NULL, 1, '', 79, '', '2016-02-18 08:41:12', '2016-02-18 08:41:12'); + -- -------------------------------------------------------- -- --- Table structure for table `settings` +-- Table structure for table `settings_ticket` -- -CREATE TABLE IF NOT EXISTS `settings` ( +CREATE TABLE IF NOT EXISTS `settings_ticket` ( `id` int(10) unsigned NOT NULL AUTO_INCREMENT, - `company_name` varchar(255) COLLATE utf8_unicode_ci NOT NULL, - `phone` varchar(255) COLLATE utf8_unicode_ci NOT NULL, - `website` varchar(255) COLLATE utf8_unicode_ci NOT NULL, - `address` varchar(255) COLLATE utf8_unicode_ci NOT NULL, - `logo` varchar(255) COLLATE utf8_unicode_ci NOT NULL, - `background` varchar(255) COLLATE utf8_unicode_ci NOT NULL, - `version` varchar(255) COLLATE utf8_unicode_ci NOT NULL, - `port` varchar(255) COLLATE utf8_unicode_ci NOT NULL, - `host` varchar(255) COLLATE utf8_unicode_ci NOT NULL, - `encryption` varchar(255) COLLATE utf8_unicode_ci NOT NULL, - `email` varchar(255) COLLATE utf8_unicode_ci NOT NULL, - `password` varchar(255) COLLATE utf8_unicode_ci NOT NULL, - `pagination` int(11) NOT NULL, - `timezone` varchar(255) COLLATE utf8_unicode_ci NOT NULL, - `dateformat` varchar(255) COLLATE utf8_unicode_ci NOT NULL, + `num_format` varchar(255) COLLATE utf8_unicode_ci NOT NULL, + `num_sequence` varchar(255) COLLATE utf8_unicode_ci NOT NULL, + `priority` varchar(255) COLLATE utf8_unicode_ci NOT NULL, + `sla` varchar(255) COLLATE utf8_unicode_ci NOT NULL, + `help_topic` varchar(255) COLLATE utf8_unicode_ci NOT NULL, + `max_open_ticket` varchar(255) COLLATE utf8_unicode_ci NOT NULL, + `collision_avoid` varchar(255) COLLATE utf8_unicode_ci NOT NULL, + `captcha` varchar(255) COLLATE utf8_unicode_ci NOT NULL, + `status` tinyint(1) NOT NULL, + `claim_response` tinyint(1) NOT NULL, + `assigned_ticket` tinyint(1) NOT NULL, + `answered_ticket` tinyint(1) NOT NULL, + `agent_mask` tinyint(1) NOT NULL, + `html` tinyint(1) NOT NULL, + `client_update` tinyint(1) NOT NULL, + `max_file_size` tinyint(1) NOT NULL, `created_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00', `updated_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00', PRIMARY KEY (`id`) ) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=2 ; -- --- Dumping data for table `settings` +-- Dumping data for table `settings_ticket` -- -INSERT INTO `settings` (`id`, `company_name`, `phone`, `website`, `address`, `logo`, `background`, `version`, `port`, `host`, `encryption`, `email`, `password`, `pagination`, `timezone`, `dateformat`, `created_at`, `updated_at`) VALUES -(1, '', '', '', '', '', '', '', '', '', '', '', '', 0, '', '', '2015-12-28 22:43:06', '2015-12-28 22:43:06'); - --- -------------------------------------------------------- - --- --- Table structure for table `side1` --- - -CREATE TABLE IF NOT EXISTS `side1` ( - `id` int(10) unsigned NOT NULL AUTO_INCREMENT, - `title` varchar(255) COLLATE utf8_unicode_ci NOT NULL, - `content` mediumtext COLLATE utf8_unicode_ci NOT NULL, - `created_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00', - `updated_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00', - PRIMARY KEY (`id`) -) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=2 ; - --- --- Dumping data for table `side1` --- - -INSERT INTO `side1` (`id`, `title`, `content`, `created_at`, `updated_at`) VALUES -(1, '', '', '2015-12-28 22:43:06', '2015-12-28 22:43:06'); - --- -------------------------------------------------------- - --- --- Table structure for table `side2` --- - -CREATE TABLE IF NOT EXISTS `side2` ( - `id` int(10) unsigned NOT NULL AUTO_INCREMENT, - `title` varchar(255) COLLATE utf8_unicode_ci NOT NULL, - `content` mediumtext COLLATE utf8_unicode_ci NOT NULL, - `created_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00', - `updated_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00', - PRIMARY KEY (`id`) -) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=2 ; - --- --- Dumping data for table `side2` --- - -INSERT INTO `side2` (`id`, `title`, `content`, `created_at`, `updated_at`) VALUES -(1, '', '', '2015-12-28 22:43:06', '2015-12-28 22:43:06'); +INSERT INTO `settings_ticket` (`id`, `num_format`, `num_sequence`, `priority`, `sla`, `help_topic`, `max_open_ticket`, `collision_avoid`, `captcha`, `status`, `claim_response`, `assigned_ticket`, `answered_ticket`, `agent_mask`, `html`, `client_update`, `max_file_size`, `created_at`, `updated_at`) VALUES +(1, '#ABCD 1234 1234567', '0', '1', '2', '1', '', '2', '', 1, 0, 0, 0, 0, 0, 0, 0, '2016-02-18 08:41:11', '2016-02-18 08:41:11'); -- -------------------------------------------------------- @@ -1165,77 +911,9 @@ CREATE TABLE IF NOT EXISTS `sla_plan` ( -- INSERT INTO `sla_plan` (`id`, `name`, `grace_period`, `admin_note`, `status`, `transient`, `ticket_overdue`, `created_at`, `updated_at`) VALUES -(1, 'Sla 1', '6 Hours', '', 1, 0, 0, '2015-12-28 22:43:00', '2015-12-28 22:43:00'), -(2, 'Sla 2', '12 Hours', '', 1, 0, 0, '2015-12-28 22:43:00', '2015-12-28 22:43:00'), -(3, 'Sla 3', '24 Hours', '', 1, 0, 0, '2015-12-28 22:43:00', '2015-12-28 22:43:00'); - --- -------------------------------------------------------- - --- --- Table structure for table `social` --- - -CREATE TABLE IF NOT EXISTS `social` ( - `id` int(10) unsigned NOT NULL AUTO_INCREMENT, - `linkedin` varchar(255) COLLATE utf8_unicode_ci NOT NULL, - `stumble` varchar(255) COLLATE utf8_unicode_ci NOT NULL, - `google` varchar(255) COLLATE utf8_unicode_ci NOT NULL, - `deviantart` varchar(255) COLLATE utf8_unicode_ci NOT NULL, - `flickr` varchar(255) COLLATE utf8_unicode_ci NOT NULL, - `skype` varchar(255) COLLATE utf8_unicode_ci NOT NULL, - `rss` varchar(255) COLLATE utf8_unicode_ci NOT NULL, - `twitter` varchar(255) COLLATE utf8_unicode_ci NOT NULL, - `facebook` varchar(255) COLLATE utf8_unicode_ci NOT NULL, - `youtube` varchar(255) COLLATE utf8_unicode_ci NOT NULL, - `vimeo` varchar(255) COLLATE utf8_unicode_ci NOT NULL, - `pinterest` varchar(255) COLLATE utf8_unicode_ci NOT NULL, - `dribbble` varchar(255) COLLATE utf8_unicode_ci NOT NULL, - `instagram` varchar(255) COLLATE utf8_unicode_ci NOT NULL, - `created_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00', - `updated_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00', - PRIMARY KEY (`id`) -) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=2 ; - --- --- Dumping data for table `social` --- - -INSERT INTO `social` (`id`, `linkedin`, `stumble`, `google`, `deviantart`, `flickr`, `skype`, `rss`, `twitter`, `facebook`, `youtube`, `vimeo`, `pinterest`, `dribbble`, `instagram`, `created_at`, `updated_at`) VALUES -(1, '', '', '', '', '', '', '', '', '', '', '', '', '', '', '2015-12-28 22:43:06', '2015-12-28 22:43:06'); - --- -------------------------------------------------------- - --- --- Table structure for table `system` --- - -CREATE TABLE IF NOT EXISTS `system` ( - `id` int(10) unsigned NOT NULL AUTO_INCREMENT, - `status` tinyint(1) NOT NULL, - `url` varchar(255) COLLATE utf8_unicode_ci NOT NULL, - `name` varchar(255) COLLATE utf8_unicode_ci NOT NULL, - `department` varchar(255) COLLATE utf8_unicode_ci NOT NULL, - `page_size` varchar(255) COLLATE utf8_unicode_ci NOT NULL, - `log_level` varchar(255) COLLATE utf8_unicode_ci NOT NULL, - `purge_log` varchar(255) COLLATE utf8_unicode_ci NOT NULL, - `name_format` varchar(255) COLLATE utf8_unicode_ci NOT NULL, - `time_farmat` varchar(255) COLLATE utf8_unicode_ci NOT NULL, - `date_format` varchar(255) COLLATE utf8_unicode_ci NOT NULL, - `date_time_format` varchar(255) COLLATE utf8_unicode_ci NOT NULL, - `day_date_time` varchar(255) COLLATE utf8_unicode_ci NOT NULL, - `time_zone` varchar(255) COLLATE utf8_unicode_ci NOT NULL, - `content` varchar(255) COLLATE utf8_unicode_ci NOT NULL, - `created_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00', - `updated_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00', - PRIMARY KEY (`id`) -) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=2 ; - --- --- Dumping data for table `system` --- - -INSERT INTO `system` (`id`, `status`, `url`, `name`, `department`, `page_size`, `log_level`, `purge_log`, `name_format`, `time_farmat`, `date_format`, `date_time_format`, `day_date_time`, `time_zone`, `content`, `created_at`, `updated_at`) VALUES -(1, 1, '', 'SUPPORT CENTER', '1', '', '', '', '', '', '', 'd/m/Y H:i:s', '', 'Asia/Kolkata', '', '2015-12-28 22:43:03', '2015-12-28 23:10:44'); +(1, 'Sla 1', '6 Hours', '', 1, 0, 0, '2016-02-18 08:41:10', '2016-02-18 08:41:10'), +(2, 'Sla 2', '12 Hours', '', 1, 0, 0, '2016-02-18 08:41:10', '2016-02-18 08:41:10'), +(3, 'Sla 3', '24 Hours', '', 1, 0, 0, '2016-02-18 08:41:10', '2016-02-18 08:41:10'); -- -------------------------------------------------------- @@ -1247,12 +925,13 @@ CREATE TABLE IF NOT EXISTS `teams` ( `id` int(10) unsigned NOT NULL AUTO_INCREMENT, `name` varchar(255) COLLATE utf8_unicode_ci NOT NULL, `status` tinyint(1) NOT NULL, - `team_lead` varchar(255) COLLATE utf8_unicode_ci NOT NULL, + `team_lead` int(10) unsigned DEFAULT NULL, `assign_alert` tinyint(1) NOT NULL, `admin_notes` varchar(255) COLLATE utf8_unicode_ci NOT NULL, `created_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00', `updated_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00', - PRIMARY KEY (`id`) + PRIMARY KEY (`id`), + KEY `team_lead` (`team_lead`) ) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=4 ; -- @@ -1260,9 +939,9 @@ CREATE TABLE IF NOT EXISTS `teams` ( -- INSERT INTO `teams` (`id`, `name`, `status`, `team_lead`, `assign_alert`, `admin_notes`, `created_at`, `updated_at`) VALUES -(1, 'Level 1 Support', 0, '', 0, '', '2015-12-28 22:43:02', '2015-12-28 22:43:02'), -(2, 'Level 2 Support', 0, '', 0, '', '2015-12-28 22:43:02', '2015-12-28 22:43:02'), -(3, 'Developer', 0, '', 0, '', '2015-12-28 22:43:02', '2015-12-28 22:43:02'); +(1, 'Level 1 Support', 1, NULL, 0, '', '2016-02-18 08:41:10', '2016-02-18 08:41:10'), +(2, 'Level 2 Support', 0, NULL, 0, '', '2016-02-18 08:41:10', '2016-02-18 08:41:10'), +(3, 'Developer', 0, NULL, 0, '', '2016-02-18 08:41:10', '2016-02-18 08:41:10'); -- -------------------------------------------------------- @@ -1272,11 +951,13 @@ INSERT INTO `teams` (`id`, `name`, `status`, `team_lead`, `assign_alert`, `admin CREATE TABLE IF NOT EXISTS `team_assign_agent` ( `id` int(10) unsigned NOT NULL AUTO_INCREMENT, - `team_id` varchar(255) COLLATE utf8_unicode_ci NOT NULL, - `agent_id` varchar(255) COLLATE utf8_unicode_ci NOT NULL, + `team_id` int(10) unsigned DEFAULT NULL, + `agent_id` int(10) unsigned DEFAULT NULL, `created_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00', `updated_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00', - PRIMARY KEY (`id`) + PRIMARY KEY (`id`), + KEY `team_id` (`team_id`), + KEY `agent_id` (`agent_id`) ) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=1 ; -- -------------------------------------------------------- @@ -1306,25 +987,29 @@ CREATE TABLE IF NOT EXISTS `template` ( CREATE TABLE IF NOT EXISTS `tickets` ( `id` int(10) unsigned NOT NULL AUTO_INCREMENT, `ticket_number` varchar(255) COLLATE utf8_unicode_ci NOT NULL, - `user_id` int(11) NOT NULL, - `dept_id` int(11) NOT NULL, - `team_id` int(11) NOT NULL, - `priority_id` int(11) NOT NULL, - `sla` int(11) NOT NULL, - `help_topic_id` int(11) NOT NULL, - `status` int(11) NOT NULL, + `user_id` int(10) unsigned DEFAULT NULL, + `dept_id` int(10) unsigned DEFAULT NULL, + `team_id` int(10) unsigned DEFAULT NULL, + `priority_id` int(10) unsigned DEFAULT NULL, + `sla` int(10) unsigned DEFAULT NULL, + `help_topic_id` int(10) unsigned DEFAULT NULL, + `status` int(10) unsigned DEFAULT NULL, + `rating` tinyint(1) NOT NULL, + `ratingreply` tinyint(1) NOT NULL, `flags` int(11) NOT NULL, `ip_address` int(11) NOT NULL, - `assigned_to` int(11) NOT NULL, + `assigned_to` int(10) unsigned DEFAULT NULL, `lock_by` int(11) NOT NULL, - `lock_at` int(11) NOT NULL, - `source` int(11) NOT NULL, + `lock_at` datetime DEFAULT NULL, + `source` int(10) unsigned DEFAULT NULL, `isoverdue` int(11) NOT NULL, `reopened` int(11) NOT NULL, `isanswered` int(11) NOT NULL, `html` int(11) NOT NULL, `is_deleted` int(11) NOT NULL, `closed` int(11) NOT NULL, + `is_transferred` tinyint(1) NOT NULL, + `transferred_at` datetime NOT NULL, `reopened_at` datetime DEFAULT NULL, `duedate` datetime DEFAULT NULL, `closed_at` datetime DEFAULT NULL, @@ -1332,8 +1017,17 @@ CREATE TABLE IF NOT EXISTS `tickets` ( `last_response_at` datetime DEFAULT NULL, `created_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00', `updated_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00', - PRIMARY KEY (`id`) -) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=2 ; + PRIMARY KEY (`id`), + KEY `user_id` (`user_id`), + KEY `dept_id` (`dept_id`), + KEY `team_id` (`team_id`), + KEY `priority_id` (`priority_id`), + KEY `sla` (`sla`), + KEY `help_topic_id` (`help_topic_id`), + KEY `status` (`status`), + KEY `assigned_to` (`assigned_to`), + KEY `source` (`source`) +) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=3 ; -- -------------------------------------------------------- @@ -1344,15 +1038,16 @@ CREATE TABLE IF NOT EXISTS `tickets` ( CREATE TABLE IF NOT EXISTS `ticket_attachment` ( `id` int(10) unsigned NOT NULL AUTO_INCREMENT, `name` varchar(255) COLLATE utf8_unicode_ci NOT NULL, - `thread_id` int(11) NOT NULL, + `thread_id` int(10) unsigned DEFAULT NULL, `size` varchar(255) COLLATE utf8_unicode_ci NOT NULL, `type` varchar(255) COLLATE utf8_unicode_ci NOT NULL, `poster` varchar(255) COLLATE utf8_unicode_ci NOT NULL, `created_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00', `updated_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00', - `file` mediumblob, - PRIMARY KEY (`id`) -) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=1 ; + `file` blob, + PRIMARY KEY (`id`), + KEY `thread_id` (`thread_id`) +) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=3 ; -- -------------------------------------------------------- @@ -1363,12 +1058,14 @@ CREATE TABLE IF NOT EXISTS `ticket_attachment` ( CREATE TABLE IF NOT EXISTS `ticket_collaborator` ( `id` int(10) unsigned NOT NULL AUTO_INCREMENT, `isactive` tinyint(1) NOT NULL, - `ticket_id` int(11) NOT NULL, - `user_id` int(11) NOT NULL, + `ticket_id` int(10) unsigned DEFAULT NULL, + `user_id` int(10) unsigned DEFAULT NULL, `role` varchar(255) COLLATE utf8_unicode_ci NOT NULL, `created_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00', `updated_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00', - PRIMARY KEY (`id`) + PRIMARY KEY (`id`), + KEY `ticket_id` (`ticket_id`), + KEY `user_id` (`user_id`) ) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=1 ; -- -------------------------------------------------------- @@ -1379,12 +1076,13 @@ CREATE TABLE IF NOT EXISTS `ticket_collaborator` ( CREATE TABLE IF NOT EXISTS `ticket_form_data` ( `id` int(10) unsigned NOT NULL AUTO_INCREMENT, - `ticket_id` int(11) NOT NULL, + `ticket_id` int(10) unsigned DEFAULT NULL, `title` text COLLATE utf8_unicode_ci NOT NULL, - `content` mediumtext COLLATE utf8_unicode_ci NOT NULL, + `content` text COLLATE utf8_unicode_ci NOT NULL, `created_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00', `updated_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00', - PRIMARY KEY (`id`) + PRIMARY KEY (`id`), + KEY `ticket_id` (`ticket_id`) ) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=1 ; -- -------------------------------------------------------- @@ -1415,42 +1113,6 @@ INSERT INTO `ticket_priority` (`priority_id`, `priority`, `priority_desc`, `prio -- -------------------------------------------------------- --- --- Table structure for table `ticket_settings` --- - -CREATE TABLE IF NOT EXISTS `ticket_settings` ( - `id` int(10) unsigned NOT NULL AUTO_INCREMENT, - `num_format` varchar(255) COLLATE utf8_unicode_ci NOT NULL, - `num_sequence` varchar(255) COLLATE utf8_unicode_ci NOT NULL, - `priority` varchar(255) COLLATE utf8_unicode_ci NOT NULL, - `sla` varchar(255) COLLATE utf8_unicode_ci NOT NULL, - `help_topic` varchar(255) COLLATE utf8_unicode_ci NOT NULL, - `max_open_ticket` varchar(255) COLLATE utf8_unicode_ci NOT NULL, - `collision_avoid` varchar(255) COLLATE utf8_unicode_ci NOT NULL, - `captcha` varchar(255) COLLATE utf8_unicode_ci NOT NULL, - `status` tinyint(1) NOT NULL, - `claim_response` tinyint(1) NOT NULL, - `assigned_ticket` tinyint(1) NOT NULL, - `answered_ticket` tinyint(1) NOT NULL, - `agent_mask` tinyint(1) NOT NULL, - `html` tinyint(1) NOT NULL, - `client_update` tinyint(1) NOT NULL, - `max_file_size` tinyint(1) NOT NULL, - `created_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00', - `updated_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00', - PRIMARY KEY (`id`) -) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=2 ; - --- --- Dumping data for table `ticket_settings` --- - -INSERT INTO `ticket_settings` (`id`, `num_format`, `num_sequence`, `priority`, `sla`, `help_topic`, `max_open_ticket`, `collision_avoid`, `captcha`, `status`, `claim_response`, `assigned_ticket`, `answered_ticket`, `agent_mask`, `html`, `client_update`, `max_file_size`, `created_at`, `updated_at`) VALUES -(1, '#ABCD 1234 1234567', '0', '1', '1', '1', '', '', '', 1, 0, 0, 0, 0, 0, 0, 0, '2015-12-28 22:43:00', '2015-12-28 23:10:58'); - --- -------------------------------------------------------- - -- -- Table structure for table `ticket_source` -- @@ -1496,11 +1158,11 @@ CREATE TABLE IF NOT EXISTS `ticket_status` ( -- INSERT INTO `ticket_status` (`id`, `name`, `state`, `mode`, `message`, `flags`, `sort`, `properties`, `created_at`, `updated_at`) VALUES -(1, 'Open', 'open', 3, 'Ticket have been Reopened by', 0, 1, 'Open tickets.', '2015-12-28 22:42:59', '2015-12-28 22:42:59'), -(2, 'Resolved', 'closed', 1, 'Ticket have been Resolved by', 0, 2, 'Resolved tickets.', '2015-12-28 22:42:59', '2015-12-28 22:42:59'), -(3, 'Closed', 'closed', 3, 'Ticket have been Closed by', 0, 3, 'Closed tickets. Tickets will still be accessible on client and staff panels.', '2015-12-28 22:42:59', '2015-12-28 22:42:59'), -(4, 'Archived', 'archived', 3, 'Ticket have been Archived by', 0, 4, 'Tickets only adminstratively available but no longer accessible on ticket queues and client panel.', '2015-12-28 22:42:59', '2015-12-28 22:42:59'), -(5, 'Deleted', 'deleted', 3, 'Ticket have been Deleted by', 0, 5, 'Tickets queued for deletion. Not accessible on ticket queues.', '2015-12-28 22:43:00', '2015-12-28 22:43:00'); +(1, 'Open', 'open', 3, 'Ticket have been Reopened by', 0, 1, 'Open tickets.', '2016-02-18 08:41:09', '2016-02-18 08:41:09'), +(2, 'Resolved', 'closed', 1, 'Ticket have been Resolved by', 0, 2, 'Resolved tickets.', '2016-02-18 08:41:09', '2016-02-18 08:41:09'), +(3, 'Closed', 'closed', 3, 'Ticket have been Closed by', 0, 3, 'Closed tickets. Tickets will still be accessible on client and staff panels.', '2016-02-18 08:41:09', '2016-02-18 08:41:09'), +(4, 'Archived', 'archived', 3, 'Ticket have been Archived by', 0, 4, 'Tickets only adminstratively available but no longer accessible on ticket queues and client panel.', '2016-02-18 08:41:09', '2016-02-18 08:41:09'), +(5, 'Deleted', 'deleted', 3, 'Ticket have been Deleted by', 0, 5, 'Tickets queued for deletion. Not accessible on ticket queues.', '2016-02-18 08:41:09', '2016-02-18 08:41:09'); -- -------------------------------------------------------- @@ -1510,20 +1172,21 @@ INSERT INTO `ticket_status` (`id`, `name`, `state`, `mode`, `message`, `flags`, CREATE TABLE IF NOT EXISTS `ticket_thread` ( `id` int(10) unsigned NOT NULL AUTO_INCREMENT, - `pid` int(11) NOT NULL, - `ticket_id` int(11) NOT NULL, - `staff_id` int(11) NOT NULL, - `user_id` int(11) NOT NULL, + `ticket_id` int(10) unsigned DEFAULT NULL, + `user_id` int(10) unsigned DEFAULT NULL, `poster` varchar(255) COLLATE utf8_unicode_ci NOT NULL, - `source` varchar(255) COLLATE utf8_unicode_ci NOT NULL, + `source` int(10) unsigned DEFAULT NULL, `is_internal` tinyint(1) NOT NULL, `title` varchar(255) COLLATE utf8_unicode_ci NOT NULL, - `body` mediumtext COLLATE utf8_unicode_ci NOT NULL, + `body` text COLLATE utf8_unicode_ci NOT NULL, `format` varchar(255) COLLATE utf8_unicode_ci NOT NULL, `ip_address` varchar(255) COLLATE utf8_unicode_ci NOT NULL, `created_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00', `updated_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00', - PRIMARY KEY (`id`) + PRIMARY KEY (`id`), + KEY `ticket_id_2` (`ticket_id`), + KEY `user_id` (`user_id`), + KEY `source` (`source`) ) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=8 ; -- -------------------------------------------------------- @@ -1697,16 +1360,16 @@ CREATE TABLE IF NOT EXISTS `users` ( `ext` varchar(255) COLLATE utf8_unicode_ci NOT NULL, `phone_number` varchar(255) COLLATE utf8_unicode_ci NOT NULL, `mobile` varchar(255) COLLATE utf8_unicode_ci NOT NULL, - `agent_sign` varchar(255) COLLATE utf8_unicode_ci NOT NULL, + `agent_sign` text COLLATE utf8_unicode_ci NOT NULL, `account_type` varchar(255) COLLATE utf8_unicode_ci NOT NULL, `account_status` varchar(255) COLLATE utf8_unicode_ci NOT NULL, - `assign_group` varchar(255) COLLATE utf8_unicode_ci NOT NULL, - `primary_dpt` varchar(255) COLLATE utf8_unicode_ci NOT NULL, + `assign_group` int(10) unsigned DEFAULT NULL, + `primary_dpt` int(10) unsigned DEFAULT NULL, `agent_tzone` varchar(255) COLLATE utf8_unicode_ci NOT NULL, `daylight_save` varchar(255) COLLATE utf8_unicode_ci NOT NULL, `limit_access` varchar(255) COLLATE utf8_unicode_ci NOT NULL, `directory_listing` varchar(255) COLLATE utf8_unicode_ci NOT NULL, - `vocation_mode` varchar(255) COLLATE utf8_unicode_ci NOT NULL, + `vacation_mode` varchar(255) COLLATE utf8_unicode_ci NOT NULL, `company` varchar(255) COLLATE utf8_unicode_ci NOT NULL, `role` varchar(255) COLLATE utf8_unicode_ci NOT NULL, `internal_note` varchar(255) COLLATE utf8_unicode_ci NOT NULL, @@ -1715,15 +1378,17 @@ CREATE TABLE IF NOT EXISTS `users` ( `created_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00', `updated_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00', PRIMARY KEY (`id`), - UNIQUE KEY `users_email_unique` (`email`) + UNIQUE KEY `users_email_unique` (`email`), + KEY `assign_group_3` (`assign_group`), + KEY `primary_dpt_2` (`primary_dpt`) ) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=3 ; -- -- Dumping data for table `users` -- -INSERT INTO `users` (`id`, `user_name`, `first_name`, `last_name`, `gender`, `email`, `ban`, `password`, `active`, `ext`, `phone_number`, `mobile`, `agent_sign`, `account_type`, `account_status`, `assign_group`, `primary_dpt`, `agent_tzone`, `daylight_save`, `limit_access`, `directory_listing`, `vocation_mode`, `company`, `role`, `internal_note`, `profile_pic`, `remember_token`, `created_at`, `updated_at`) VALUES -(1, 'demo@demo.com', 'demo', 'demo', 0, 'demo@demo.com', 0, '$2y$10$lejFGejiVlooHhCmqIo16uB7M0bxCV07BbJN8liMe9mrbSLGc8Y7C', 1, '', '', '', '', '', '', 'group A', 'support', '', '', '', '', '', '', 'admin', '', '', NULL, '2015-12-28 22:43:07', '2015-12-28 22:43:07'); +INSERT INTO `users` (`id`, `user_name`, `first_name`, `last_name`, `gender`, `email`, `ban`, `password`, `active`, `ext`, `phone_number`, `mobile`, `agent_sign`, `account_type`, `account_status`, `assign_group`, `primary_dpt`, `agent_tzone`, `daylight_save`, `limit_access`, `directory_listing`, `vacation_mode`, `company`, `role`, `internal_note`, `profile_pic`, `remember_token`, `created_at`, `updated_at`) VALUES +(1, 'demo.admin', 'demo', 'admin', 0, 'demo@admin.com', 0, '$2y$10$whmtHDap2LVeCcMy4gjYk.nOWKx45M7loy8TsVjWozLLfQbDRswUe', 1, '', '', '', '', '', '', 1, 1, '', '', '', '', '', '', 'admin', '', '', 'mzJmeXU43vOHGxFvFcnwQTAKa3HEqOjUu7quW9hPxR211S3uAJDZCGJ5PXXj', '2016-02-18 08:41:12', '2016-02-18 08:55:17'); -- -------------------------------------------------------- @@ -1733,11 +1398,13 @@ INSERT INTO `users` (`id`, `user_name`, `first_name`, `last_name`, `gender`, `em CREATE TABLE IF NOT EXISTS `user_assign_organization` ( `id` int(10) unsigned NOT NULL AUTO_INCREMENT, - `org_id` varchar(255) COLLATE utf8_unicode_ci NOT NULL, - `user_id` varchar(255) COLLATE utf8_unicode_ci NOT NULL, + `org_id` int(10) unsigned DEFAULT NULL, + `user_id` int(10) unsigned DEFAULT NULL, `created_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00', `updated_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00', - PRIMARY KEY (`id`) + PRIMARY KEY (`id`), + KEY `org_id` (`org_id`), + KEY `user_id` (`user_id`) ) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=1 ; -- -------------------------------------------------------- @@ -1760,24 +1427,188 @@ CREATE TABLE IF NOT EXISTS `version_check` ( -- INSERT INTO `version_check` (`id`, `current_version`, `new_version`, `created_at`, `updated_at`) VALUES -(1, '', '', '2015-12-28 22:43:04', '2015-12-28 22:43:04'); +(1, '', '', '2016-02-18 08:41:11', '2016-02-18 08:41:11'); + +-- -------------------------------------------------------- + +-- +-- Table structure for table `widgets` +-- + +CREATE TABLE IF NOT EXISTS `widgets` ( + `id` int(11) NOT NULL AUTO_INCREMENT, + `name` varchar(30) COLLATE utf8_unicode_ci DEFAULT NULL, + `title` varchar(50) COLLATE utf8_unicode_ci DEFAULT NULL, + `value` text COLLATE utf8_unicode_ci, + `created_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00', + `updated_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00', + PRIMARY KEY (`id`) +) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=21 ; + +-- +-- Dumping data for table `widgets` +-- + +INSERT INTO `widgets` (`id`, `name`, `title`, `value`, `created_at`, `updated_at`) VALUES +(1, 'footer1', NULL, NULL, '2016-02-18 08:41:11', '2016-02-18 08:41:11'), +(2, 'footer2', NULL, NULL, '2016-02-18 08:41:11', '2016-02-18 08:41:11'), +(3, 'footer3', NULL, NULL, '2016-02-18 08:41:11', '2016-02-18 08:41:11'), +(4, 'footer4', NULL, NULL, '2016-02-18 08:41:11', '2016-02-18 08:41:11'), +(5, 'side1', NULL, NULL, '2016-02-18 08:41:12', '2016-02-18 08:41:12'), +(6, 'side2', NULL, NULL, '2016-02-18 08:41:12', '2016-02-18 08:41:12'), +(7, 'linkedin', NULL, NULL, '2016-02-18 08:41:12', '2016-02-18 08:41:12'), +(8, 'stumble', NULL, NULL, '2016-02-18 08:41:12', '2016-02-18 08:41:12'), +(9, 'google', NULL, NULL, '2016-02-18 08:41:12', '2016-02-18 08:41:12'), +(10, 'deviantart', NULL, NULL, '2016-02-18 08:41:12', '2016-02-18 08:41:12'), +(11, 'flickr', NULL, NULL, '2016-02-18 08:41:12', '2016-02-18 08:41:12'), +(12, 'skype', NULL, NULL, '2016-02-18 08:41:12', '2016-02-18 08:41:12'), +(13, 'rss', NULL, NULL, '2016-02-18 08:41:12', '2016-02-18 08:41:12'), +(14, 'twitter', NULL, NULL, '2016-02-18 08:41:12', '2016-02-18 08:41:12'), +(15, 'facebook', NULL, NULL, '2016-02-18 08:41:12', '2016-02-18 08:41:12'), +(16, 'youtube', NULL, NULL, '2016-02-18 08:41:12', '2016-02-18 08:41:12'), +(17, 'vimeo', NULL, NULL, '2016-02-18 08:41:12', '2016-02-18 08:41:12'), +(18, 'pinterest', NULL, NULL, '2016-02-18 08:41:12', '2016-02-18 08:41:12'), +(19, 'dribbble', NULL, NULL, '2016-02-18 08:41:12', '2016-02-18 08:41:12'), +(20, 'instagram', NULL, NULL, '2016-02-18 08:41:12', '2016-02-18 08:41:12'); -- -- Constraints for dumped tables -- -- --- Constraints for table `article_relationship` +-- Constraints for table `canned_response` -- -ALTER TABLE `article_relationship` - ADD CONSTRAINT `article_relationship_category_id_foreign` FOREIGN KEY (`category_id`) REFERENCES `category` (`id`), - ADD CONSTRAINT `article_relationship_article_id_foreign` FOREIGN KEY (`article_id`) REFERENCES `article` (`id`); +ALTER TABLE `canned_response` + ADD CONSTRAINT `canned_response_ibfk_1` FOREIGN KEY (`user_id`) REFERENCES `users` (`id`) ON DELETE NO ACTION ON UPDATE NO ACTION; -- --- Constraints for table `comment` +-- Constraints for table `department` -- -ALTER TABLE `comment` - ADD CONSTRAINT `comment_article_id_foreign` FOREIGN KEY (`article_id`) REFERENCES `article` (`id`); +ALTER TABLE `department` + ADD CONSTRAINT `department_ibfk_2` FOREIGN KEY (`manager`) REFERENCES `users` (`id`) ON UPDATE NO ACTION, + ADD CONSTRAINT `department_ibfk_1` FOREIGN KEY (`sla`) REFERENCES `sla_plan` (`id`) ON UPDATE NO ACTION; + +-- +-- Constraints for table `emails` +-- +ALTER TABLE `emails` + ADD CONSTRAINT `emails_ibfk_3` FOREIGN KEY (`help_topic`) REFERENCES `help_topic` (`id`) ON UPDATE NO ACTION, + ADD CONSTRAINT `emails_ibfk_1` FOREIGN KEY (`department`) REFERENCES `department` (`id`) ON UPDATE NO ACTION, + ADD CONSTRAINT `emails_ibfk_2` FOREIGN KEY (`priority`) REFERENCES `ticket_priority` (`priority_id`) ON UPDATE NO ACTION; + +-- +-- Constraints for table `group_assign_department` +-- +ALTER TABLE `group_assign_department` + ADD CONSTRAINT `group_assign_department_ibfk_2` FOREIGN KEY (`department_id`) REFERENCES `department` (`id`) ON UPDATE NO ACTION, + ADD CONSTRAINT `group_assign_department_ibfk_1` FOREIGN KEY (`group_id`) REFERENCES `groups` (`id`) ON UPDATE NO ACTION; + +-- +-- Constraints for table `help_topic` +-- +ALTER TABLE `help_topic` + ADD CONSTRAINT `help_topic_ibfk_6` FOREIGN KEY (`auto_assign`) REFERENCES `users` (`id`) ON DELETE SET NULL, + ADD CONSTRAINT `help_topic_ibfk_1` FOREIGN KEY (`custom_form`) REFERENCES `custom_forms` (`id`) ON UPDATE NO ACTION, + ADD CONSTRAINT `help_topic_ibfk_2` FOREIGN KEY (`department`) REFERENCES `department` (`id`) ON UPDATE NO ACTION, + ADD CONSTRAINT `help_topic_ibfk_3` FOREIGN KEY (`ticket_status`) REFERENCES `ticket_status` (`id`) ON UPDATE NO ACTION, + ADD CONSTRAINT `help_topic_ibfk_4` FOREIGN KEY (`priority`) REFERENCES `ticket_priority` (`priority_id`) ON UPDATE NO ACTION, + ADD CONSTRAINT `help_topic_ibfk_5` FOREIGN KEY (`sla_plan`) REFERENCES `sla_plan` (`id`); + +-- +-- Constraints for table `kb_article_relationship` +-- +ALTER TABLE `kb_article_relationship` + ADD CONSTRAINT `article_relationship_category_id_foreign` FOREIGN KEY (`category_id`) REFERENCES `kb_category` (`id`), + ADD CONSTRAINT `article_relationship_article_id_foreign` FOREIGN KEY (`article_id`) REFERENCES `kb_article` (`id`); + +-- +-- Constraints for table `kb_comment` +-- +ALTER TABLE `kb_comment` + ADD CONSTRAINT `comment_article_id_foreign` FOREIGN KEY (`article_id`) REFERENCES `kb_article` (`id`); + +-- +-- Constraints for table `organization` +-- +ALTER TABLE `organization` + ADD CONSTRAINT `organization_ibfk_1` FOREIGN KEY (`head`) REFERENCES `users` (`id`) ON DELETE NO ACTION ON UPDATE NO ACTION; + +-- +-- Constraints for table `settings_system` +-- +ALTER TABLE `settings_system` + ADD CONSTRAINT `settings_system_ibfk_4` FOREIGN KEY (`date_time_format`) REFERENCES `date_time_format` (`id`) ON UPDATE NO ACTION, + ADD CONSTRAINT `settings_system_ibfk_1` FOREIGN KEY (`time_zone`) REFERENCES `timezone` (`id`) ON UPDATE NO ACTION, + ADD CONSTRAINT `settings_system_ibfk_2` FOREIGN KEY (`time_farmat`) REFERENCES `time_format` (`id`) ON UPDATE NO ACTION, + ADD CONSTRAINT `settings_system_ibfk_3` FOREIGN KEY (`date_format`) REFERENCES `date_format` (`id`) ON UPDATE NO ACTION; + +-- +-- Constraints for table `teams` +-- +ALTER TABLE `teams` + ADD CONSTRAINT `teams_ibfk_1` FOREIGN KEY (`team_lead`) REFERENCES `users` (`id`) ON UPDATE NO ACTION; + +-- +-- Constraints for table `team_assign_agent` +-- +ALTER TABLE `team_assign_agent` + ADD CONSTRAINT `team_assign_agent_ibfk_2` FOREIGN KEY (`agent_id`) REFERENCES `users` (`id`) ON UPDATE NO ACTION, + ADD CONSTRAINT `team_assign_agent_ibfk_1` FOREIGN KEY (`team_id`) REFERENCES `teams` (`id`) ON UPDATE NO ACTION; + +-- +-- Constraints for table `tickets` +-- +ALTER TABLE `tickets` + ADD CONSTRAINT `tickets_ibfk_9` FOREIGN KEY (`assigned_to`) REFERENCES `users` (`id`) ON UPDATE NO ACTION, + ADD CONSTRAINT `tickets_ibfk_1` FOREIGN KEY (`user_id`) REFERENCES `users` (`id`) ON UPDATE NO ACTION, + ADD CONSTRAINT `tickets_ibfk_2` FOREIGN KEY (`dept_id`) REFERENCES `department` (`id`) ON UPDATE NO ACTION, + ADD CONSTRAINT `tickets_ibfk_3` FOREIGN KEY (`team_id`) REFERENCES `teams` (`id`) ON UPDATE NO ACTION, + ADD CONSTRAINT `tickets_ibfk_4` FOREIGN KEY (`priority_id`) REFERENCES `ticket_priority` (`priority_id`) ON UPDATE NO ACTION, + ADD CONSTRAINT `tickets_ibfk_5` FOREIGN KEY (`sla`) REFERENCES `sla_plan` (`id`) ON UPDATE NO ACTION, + ADD CONSTRAINT `tickets_ibfk_6` FOREIGN KEY (`help_topic_id`) REFERENCES `help_topic` (`id`) ON UPDATE NO ACTION, + ADD CONSTRAINT `tickets_ibfk_7` FOREIGN KEY (`status`) REFERENCES `ticket_status` (`id`) ON UPDATE NO ACTION, + ADD CONSTRAINT `tickets_ibfk_8` FOREIGN KEY (`source`) REFERENCES `ticket_source` (`id`) ON UPDATE NO ACTION; + +-- +-- Constraints for table `ticket_attachment` +-- +ALTER TABLE `ticket_attachment` + ADD CONSTRAINT `ticket_attachment_ibfk_1` FOREIGN KEY (`thread_id`) REFERENCES `ticket_thread` (`id`) ON UPDATE NO ACTION; + +-- +-- Constraints for table `ticket_collaborator` +-- +ALTER TABLE `ticket_collaborator` + ADD CONSTRAINT `ticket_collaborator_ibfk_2` FOREIGN KEY (`user_id`) REFERENCES `users` (`id`) ON UPDATE NO ACTION, + ADD CONSTRAINT `ticket_collaborator_ibfk_1` FOREIGN KEY (`ticket_id`) REFERENCES `tickets` (`id`) ON UPDATE NO ACTION; + +-- +-- Constraints for table `ticket_form_data` +-- +ALTER TABLE `ticket_form_data` + ADD CONSTRAINT `ticket_form_data_ibfk_1` FOREIGN KEY (`ticket_id`) REFERENCES `tickets` (`id`) ON UPDATE NO ACTION; + +-- +-- Constraints for table `ticket_thread` +-- +ALTER TABLE `ticket_thread` + ADD CONSTRAINT `ticket_thread_ibfk_3` FOREIGN KEY (`source`) REFERENCES `ticket_source` (`id`) ON UPDATE NO ACTION, + ADD CONSTRAINT `ticket_thread_ibfk_1` FOREIGN KEY (`ticket_id`) REFERENCES `tickets` (`id`) ON UPDATE NO ACTION, + ADD CONSTRAINT `ticket_thread_ibfk_2` FOREIGN KEY (`user_id`) REFERENCES `users` (`id`) ON UPDATE NO ACTION; + +-- +-- Constraints for table `users` +-- +ALTER TABLE `users` + ADD CONSTRAINT `users_ibfk_2` FOREIGN KEY (`primary_dpt`) REFERENCES `department` (`id`) ON UPDATE NO ACTION, + ADD CONSTRAINT `users_ibfk_1` FOREIGN KEY (`assign_group`) REFERENCES `groups` (`id`) ON UPDATE NO ACTION; + +-- +-- Constraints for table `user_assign_organization` +-- +ALTER TABLE `user_assign_organization` + ADD CONSTRAINT `user_assign_organization_ibfk_2` FOREIGN KEY (`user_id`) REFERENCES `users` (`id`) ON UPDATE NO ACTION, + ADD CONSTRAINT `user_assign_organization_ibfk_1` FOREIGN KEY (`org_id`) REFERENCES `organization` (`id`) ON UPDATE NO ACTION; /*!40101 SET CHARACTER_SET_CLIENT=@OLD_CHARACTER_SET_CLIENT */; /*!40101 SET CHARACTER_SET_RESULTS=@OLD_CHARACTER_SET_RESULTS */; diff --git a/README.md b/README.md index 5227c3de9..0c7ba6150 100644 --- a/README.md +++ b/README.md @@ -1,5 +1,5 @@ -

About Faveo

-
  
+

About Faveo

+
   StyleCI

Headquartered in Bangalore, Faveo HELPDESK provides Businesses with an automated Helpdesk system to manage customer support.

The word Faveo comes from Latin which means to be favourable. Which truly highlights vision and the scope as well as the functionality of the product that Faveo is. It is specifically designed to cater the needs of startups and SME’s empowering them with state of art, ticket based support system. In today’s competitive startup scenario customer retention is one of the major challenges. Handling client query diligently is all the difference between retaining or losing a long lasting relationship. The company is driven with passion of providing tools for managing consumer queries for strategic insights and helping companies take those decisive decisions. diff --git a/app/Commands/Command.php b/app/Commands/Command.php index 018bc2192..c9b0a33a6 100644 --- a/app/Commands/Command.php +++ b/app/Commands/Command.php @@ -1,7 +1,8 @@ -comment(PHP_EOL.Inspiring::quote().PHP_EOL); - } + /** + * The console command description. + * + * @var string + */ + protected $description = 'Display an inspiring quote'; + /** + * Execute the console command. + * + * @return mixed + */ + public function handle() + { + $this->comment(PHP_EOL.Inspiring::quote().PHP_EOL); + } } diff --git a/app/Console/Kernel.php b/app/Console/Kernel.php index cb183d946..bce2f0715 100644 --- a/app/Console/Kernel.php +++ b/app/Console/Kernel.php @@ -1,37 +1,38 @@ -command('inspire') + ->hourly(); - /** - * Define the application's command schedule. - * - * @param \Illuminate\Console\Scheduling\Schedule $schedule - * @return void - */ - protected function schedule(Schedule $schedule) - { - $schedule->command('inspire') - ->hourly(); - - $schedule->call(function () { - - $user = new User; - $user->save(); - - })->everyFiveMinutes(); + $schedule->call(function () { - } + $user = new User(); + $user->save(); + })->everyFiveMinutes(); + } } diff --git a/app/Events/ClientTicketForm.php b/app/Events/ClientTicketForm.php index ab534034e..4288c16c4 100644 --- a/app/Events/ClientTicketForm.php +++ b/app/Events/ClientTicketForm.php @@ -1,27 +1,25 @@ -para1 = $para1; - $this->para2 = $para2; - $this->para3 = $para3; - $this->para4 = $para4; - $this->para5 = $para5; - - } + public $para1; + public $para2; + public $para3; + public $para4; + public $para5; + public function __construct($para1 = '', $para2 = '', $para3 = '', $para4 = '', $para5 = '') + { + $this->para1 = $para1; + $this->para2 = $para2; + $this->para3 = $para3; + $this->para4 = $para4; + $this->para5 = $para5; + } } diff --git a/app/Events/ClientTicketFormPost.php b/app/Events/ClientTicketFormPost.php index ae045d75a..f242c5f5d 100644 --- a/app/Events/ClientTicketFormPost.php +++ b/app/Events/ClientTicketFormPost.php @@ -1,28 +1,25 @@ -para1 = $para1; - $this->para2 = $para2; - $this->para3 = $para3; - $this->para4 = $para4; - $this->para5 = $para5; - - } +class ClientTicketFormPost extends Event +{ + use SerializesModels; + public $para1; + public $para2; + public $para3; + public $para4; + public $para5; + public function __construct($para1 = '', $para2 = '', $para3 = '', $para4 = '', $para5 = '') + { + $this->para1 = $para1; + $this->para2 = $para2; + $this->para3 = $para3; + $this->para4 = $para4; + $this->para5 = $para5; + } } diff --git a/app/Events/Event.php b/app/Events/Event.php index d59f7690f..ba2f88838 100644 --- a/app/Events/Event.php +++ b/app/Events/Event.php @@ -1,7 +1,8 @@ -para1 = $para1; - $this->para2 = $para2; - $this->para3 = $para3; - $this->para4 = $para4; - $this->para5 = $para5; - } - +class FaveoAfterReply extends Event +{ + use SerializesModels; + public $para1; + public $para2; + public $para3; + public $para4; + public $para5; + /** + * Create a new event instance. + * + * @return void + */ + public function __construct($para1 = '', $para2 = '', $para3 = '', $para4 = '', $para5 = '') + { + $this->para1 = $para1; + $this->para2 = $para2; + $this->para3 = $para3; + $this->para4 = $para4; + $this->para5 = $para5; + } } diff --git a/app/Events/FormRegisterEvent.php b/app/Events/FormRegisterEvent.php index fe0bc0f51..c5398916f 100644 --- a/app/Events/FormRegisterEvent.php +++ b/app/Events/FormRegisterEvent.php @@ -1,31 +1,30 @@ -para1 = $para1; - $this->para2 = $para2; - $this->para3 = $para3; - $this->para4 = $para4; - $this->para5 = $para5; - } + public $para1; + public $para2; + public $para3; + public $para4; + public $para5; + /** + * Create a new event instance. + * + * @return void + */ + public function __construct($para1 = '', $para2 = '', $para3 = '', $para4 = '', $para5 = '') + { + $this->para1 = $para1; + $this->para2 = $para2; + $this->para3 = $para3; + $this->para4 = $para4; + $this->para5 = $para5; + } } diff --git a/app/Events/LoginEvent.php b/app/Events/LoginEvent.php index 899084513..486a8f8c8 100644 --- a/app/Events/LoginEvent.php +++ b/app/Events/LoginEvent.php @@ -1,31 +1,29 @@ -para1 = $para1; - $this->para2 = $para2; - $this->para3 = $para3; - $this->para4 = $para4; - $this->para5 = $para5; - } - +class LoginEvent extends Event +{ + use SerializesModels; + public $para1; + public $para2; + public $para3; + public $para4; + public $para5; + /** + * Create a new event instance. + * + * @return void + */ + public function __construct($para1 = '', $para2 = '', $para3 = '', $para4 = '', $para5 = '') + { + $this->para1 = $para1; + $this->para2 = $para2; + $this->para3 = $para3; + $this->para4 = $para4; + $this->para5 = $para5; + } } diff --git a/app/Events/PostRegisterEvent.php b/app/Events/PostRegisterEvent.php index 1d116ace7..e75f90c7d 100644 --- a/app/Events/PostRegisterEvent.php +++ b/app/Events/PostRegisterEvent.php @@ -1,30 +1,29 @@ -para1 = $para1; - $this->para2 = $para2; - $this->para3 = $para3; - $this->para4 = $para4; - $this->para5 = $para5; - } +class PostRegisterEvent extends Event +{ + use SerializesModels; + public $para1; + public $para2; + public $para3; + public $para4; + public $para5; + /** + * Create a new event instance. + * + * @return void + */ + public function __construct($para1 = '', $para2 = '', $para3 = '', $para4 = '', $para5 = '') + { + $this->para1 = $para1; + $this->para2 = $para2; + $this->para3 = $para3; + $this->para4 = $para4; + $this->para5 = $para5; + } } diff --git a/app/Events/ReadMailEvent.php b/app/Events/ReadMailEvent.php index f3c6b7cbd..9ecaf66ae 100644 --- a/app/Events/ReadMailEvent.php +++ b/app/Events/ReadMailEvent.php @@ -1,31 +1,29 @@ -para1 = $para1; - $this->para2 = $para2; - $this->para3 = $para3; - $this->para4 = $para4; - $this->para5 = $para5; - } - +class ReadMailEvent extends Event +{ + use SerializesModels; + public $para1; + public $para2; + public $para3; + public $para4; + public $para5; + /** + * Create a new event instance. + * + * @return void + */ + public function __construct($para1 = '', $para2 = '', $para3 = '', $para4 = '', $para5 = '') + { + $this->para1 = $para1; + $this->para2 = $para2; + $this->para3 = $para3; + $this->para4 = $para4; + $this->para5 = $para5; + } } diff --git a/app/Events/TicketBoxHeader.php b/app/Events/TicketBoxHeader.php index 05c78ae48..4a2d4a4b1 100644 --- a/app/Events/TicketBoxHeader.php +++ b/app/Events/TicketBoxHeader.php @@ -1,30 +1,29 @@ -para1 = $para1; - $this->para2 = $para2; - $this->para3 = $para3; - $this->para4 = $para4; - $this->para5 = $para5; - } +class TicketBoxHeader extends Event +{ + use SerializesModels; + public $para1; + public $para2; + public $para3; + public $para4; + public $para5; + /** + * Create a new event instance. + * + * @return void + */ + public function __construct($para1 = '', $para2 = '', $para3 = '', $para4 = '', $para5 = '') + { + $this->para1 = $para1; + $this->para2 = $para2; + $this->para3 = $para3; + $this->para4 = $para4; + $this->para5 = $para5; + } } diff --git a/app/Events/TicketDetailTable.php b/app/Events/TicketDetailTable.php index b5f05a84a..e630efd07 100644 --- a/app/Events/TicketDetailTable.php +++ b/app/Events/TicketDetailTable.php @@ -1,30 +1,29 @@ -para1 = $para1; - $this->para2 = $para2; - $this->para3 = $para3; - $this->para4 = $para4; - $this->para5 = $para5; - } +class TicketDetailTable extends Event +{ + use SerializesModels; + public $para1; + public $para2; + public $para3; + public $para4; + public $para5; + /** + * Create a new event instance. + * + * @return void + */ + public function __construct($para1 = '', $para2 = '', $para3 = '', $para4 = '', $para5 = '') + { + $this->para1 = $para1; + $this->para2 = $para2; + $this->para3 = $para3; + $this->para4 = $para4; + $this->para5 = $para5; + } } diff --git a/app/Events/TimeLineFormEvent.php b/app/Events/TimeLineFormEvent.php index 3417a1773..b795dd585 100644 --- a/app/Events/TimeLineFormEvent.php +++ b/app/Events/TimeLineFormEvent.php @@ -1,30 +1,29 @@ -para1 = $para1; - $this->para2 = $para2; - $this->para3 = $para3; - $this->para4 = $para4; - $this->para5 = $para5; - } +class TimeLineFormEvent extends Event +{ + use SerializesModels; + public $para1; + public $para2; + public $para3; + public $para4; + public $para5; + /** + * Create a new event instance. + * + * @return void + */ + public function __construct($para1 = '', $para2 = '', $para3 = '', $para4 = '', $para5 = '') + { + $this->para1 = $para1; + $this->para2 = $para2; + $this->para3 = $para3; + $this->para4 = $para4; + $this->para5 = $para5; + } } diff --git a/app/Events/Timeline.php b/app/Events/Timeline.php index 52cb947ba..e8ba8c913 100644 --- a/app/Events/Timeline.php +++ b/app/Events/Timeline.php @@ -1,31 +1,30 @@ -para1 = $para1; - $this->para2 = $para2; - $this->para3 = $para3; - $this->para4 = $para4; - $this->para5 = $para5; - } + public $para1; + public $para2; + public $para3; + public $para4; + public $para5; + /** + * Create a new event instance. + * + * @return void + */ + public function __construct($para1 = '', $para2 = '', $para3 = '', $para4 = '', $para5 = '') + { + $this->para1 = $para1; + $this->para2 = $para2; + $this->para3 = $para3; + $this->para4 = $para4; + $this->para5 = $para5; + } } diff --git a/app/Events/TopNavEvent.php b/app/Events/TopNavEvent.php index 74c56f7e5..019681f79 100644 --- a/app/Events/TopNavEvent.php +++ b/app/Events/TopNavEvent.php @@ -1,21 +1,20 @@ -json(['message' => $e->getMessage(), 'code' => $e->getStatusCode()]); //dd($e); - } else if ($e instanceof \Tymon\JWTAuth\Exceptions\TokenInvalidException) { + } elseif ($e instanceof \Tymon\JWTAuth\Exceptions\TokenInvalidException) { return response()->json(['message' => $e->getMessage(), 'code' => $e->getStatusCode()]); } @@ -81,13 +85,13 @@ class Handler extends ExceptionHandler { return parent::render($request, $e); } - protected function renderExceptionWithWhoops(Exception $e) { - $whoops = new \Whoops\Run; + protected function renderExceptionWithWhoops(Exception $e) + { + $whoops = new \Whoops\Run(); $whoops->pushHandler(new \Whoops\Handler\PrettyPageHandler()); return new \Illuminate\Http\Response( $whoops->handleException($e), $e->getStatusCode(), $e->getHeaders() ); } - } diff --git a/app/Http/Controllers/Admin/helpdesk/AgentController.php b/app/Http/Controllers/Admin/helpdesk/AgentController.php index d2158967a..b8ca005af 100644 --- a/app/Http/Controllers/Admin/helpdesk/AgentController.php +++ b/app/Http/Controllers/Admin/helpdesk/AgentController.php @@ -3,47 +3,47 @@ namespace App\Http\Controllers\Admin\helpdesk; // controller -use App\Http\Controllers\Controller; -use App\Http\Controllers\Common\SettingsController; use App\Http\Controllers\Common\PhpMailController; +use App\Http\Controllers\Common\SettingsController; +use App\Http\Controllers\Controller; // request use App\Http\Requests\helpdesk\AgentRequest; use App\Http\Requests\helpdesk\AgentUpdate; // model -use App\User; use App\Model\helpdesk\Agent\Assign_team_agent; use App\Model\helpdesk\Agent\Department; use App\Model\helpdesk\Agent\Groups; use App\Model\helpdesk\Agent\Teams; -use App\Model\helpdesk\Utility\Timezones; +use App\Model\helpdesk\Email\Emails; use App\Model\helpdesk\Settings\Company; use App\Model\helpdesk\Settings\Email; -use App\Model\helpdesk\Email\Emails; +use App\Model\helpdesk\Utility\Timezones; +use App\User; // classes use DB; -use Mail; -use Hash; use Exception; +use Hash; +use Mail; /** * AgentController - * This controller is used to CRUD category + * This controller is used to CRUD category. * - * @package Controllers - * @subpackage Controller * @author Ladybird */ -class AgentController extends Controller { - +class AgentController extends Controller +{ /** * Create a new controller instance. * constructor to check * 1. authentication * 2. user roles - * 3. roles must be agent + * 3. roles must be agent. + * * @return void */ - public function __construct(PhpMailController $PhpMailController) { + public function __construct(PhpMailController $PhpMailController) + { $this->PhpMailController = $PhpMailController; SettingsController::smtp(); // checking authentication @@ -53,11 +53,14 @@ class AgentController extends Controller { } /** - * Get all agent list page + * Get all agent list page. + * * @param type User $user + * * @return type Response */ - public function index() { + public function index() + { try { return view('themes.default1.admin.helpdesk.agent.agents.index'); } catch (Exception $e) { @@ -66,21 +69,25 @@ class AgentController extends Controller { } /** - * creating a new agent + * creating a new agent. + * * @param type Assign_team_agent $team_assign_agent - * @param type Timezones $timezone - * @param type Groups $group - * @param type Department $department - * @param type Teams $team + * @param type Timezones $timezone + * @param type Groups $group + * @param type Department $department + * @param type Teams $team + * * @return type view */ - public function create(Assign_team_agent $team_assign_agent, Timezones $timezone, Groups $group, Department $department, Teams $team) { + public function create(Assign_team_agent $team_assign_agent, Timezones $timezone, Groups $group, Department $department, Teams $team) + { try { $team = $team->get(); $timezones = $timezone->get(); $groups = $group->get(); $departments = $department->get(); $teams = $team->lists('id', 'name'); + return view('themes.default1.admin.helpdesk.agent.agents.create', compact('assign', 'teams', 'agents', 'timezones', 'groups', 'departments', 'team')); } catch (Exception $e) { return redirect()->back()->with('fails', $e->errorInfo[2]); @@ -88,13 +95,16 @@ class AgentController extends Controller { } /** - * store a new agent - * @param type User $user - * @param type AgentRequest $request + * store a new agent. + * + * @param type User $user + * @param type AgentRequest $request * @param type Assign_team_agent $team_assign_agent + * * @return type Response */ - public function store(User $user, AgentRequest $request, Assign_team_agent $team_assign_agent) { + public function store(User $user, AgentRequest $request, Assign_team_agent $team_assign_agent) + { // dd($this->system_mail()); @@ -120,6 +130,7 @@ class AgentController extends Controller { } catch (Exception $e) { return redirect('agents')->with('fails', 'Some error occured while sending mail to the agent. Please check email settings and try again'); } + return redirect('agents')->with('success', 'Agent Created sucessfully'); } else { return redirect('agents')->with('fails', 'Agent can not Create'); @@ -127,17 +138,20 @@ class AgentController extends Controller { } /** - * Editing a selected agent - * @param type int $id - * @param type User $user + * Editing a selected agent. + * + * @param type int $id + * @param type User $user * @param type Assign_team_agent $team_assign_agent - * @param type Timezones $timezone - * @param type Groups $group - * @param type Department $department - * @param type Teams $team + * @param type Timezones $timezone + * @param type Groups $group + * @param type Department $department + * @param type Teams $team + * * @return type Response */ - public function edit($id, User $user, Assign_team_agent $team_assign_agent, Timezones $timezone, Groups $group, Department $department, Teams $team) { + public function edit($id, User $user, Assign_team_agent $team_assign_agent, Timezones $timezone, Groups $group, Department $department, Teams $team) + { try { $user = $user->whereId($id)->first(); $team = $team->get(); @@ -148,6 +162,7 @@ class AgentController extends Controller { $table = $team_assign_agent->where('agent_id', $id)->first(); $teams = $team->lists('id', 'name'); $assign = $team_assign_agent->where('agent_id', $id)->lists('team_id'); + return view('themes.default1.admin.helpdesk.agent.agents.edit', compact('teams', 'assign', 'table', 'teams1', 'selectedTeams', 'user', 'timezones', 'groups', 'departments', 'team', 'exp', 'counted')); } catch (Exception $e) { return redirect('agents')->with('fail', 'No such file'); @@ -156,13 +171,16 @@ class AgentController extends Controller { /** * Update the specified agent in storage. - * @param type int $id - * @param type User $user - * @param type AgentUpdate $request + * + * @param type int $id + * @param type User $user + * @param type AgentUpdate $request * @param type Assign_team_agent $team_assign_agent + * * @return type Response */ - public function update($id, User $user, AgentUpdate $request, Assign_team_agent $team_assign_agent) { + public function update($id, User $user, AgentUpdate $request, Assign_team_agent $team_assign_agent) + { // storing all the details $user = $user->whereId($id)->first(); @@ -181,20 +199,24 @@ class AgentController extends Controller { //Todo For success and failure conditions try { $user->fill($request->except('daylight_save', 'limit_access', 'directory_listing', 'vocation_mode', 'assign_team'))->save(); + return redirect('agents')->with('success', 'Agent Updated sucessfully'); } catch (Exception $e) { - return redirect('agents')->with('fails', 'Agent did not update' . '

  • ' . $e->errorInfo[2] . '
    • '); + return redirect('agents')->with('fails', 'Agent did not update'.'
  • '.$e->errorInfo[2].'
    • '); } } /** * Remove the specified agent from storage. - * @param type int $id - * @param type User $user + * + * @param type int $id + * @param type User $user * @param type Assign_team_agent $team_assign_agent + * * @return type Response */ - public function destroy($id, User $user, Assign_team_agent $team_assign_agent) { + public function destroy($id, User $user, Assign_team_agent $team_assign_agent) + { /* Becouse of foreign key we delete team_assign_agent first */ error_reporting(E_ALL & ~E_NOTICE); $team_assign_agent = $team_assign_agent->where('agent_id', $id); @@ -205,43 +227,52 @@ class AgentController extends Controller { $user->id; $user->delete(); throw new \Exception($error); + return redirect('agents')->with('success', 'Agent Deleted sucessfully'); } catch (\Exception $e) { dd($e->errorInfo); + return redirect('agents')->with('fails', $error); } } /** - * Generate a random string for password + * Generate a random string for password. + * * @param type $length + * * @return type string */ - public function generateRandomString($length = 10) { + public function generateRandomString($length = 10) + { $characters = '0123456789abcdefghijklmnopqrstuvwxyzABCDEFGHIJKLMNOPQRSTUVWXYZ'; $charactersLength = strlen($characters); $randomString = ''; for ($i = 0; $i < $length; $i++) { $randomString .= $characters[rand(0, $charactersLength - 1)]; } + return $randomString; } /** - * Fetching comapny name to send mail + * Fetching comapny name to send mail. + * * @return type */ - public function company() { + public function company() + { $company = Company::Where('id', '=', '1')->first(); if ($company->company_name == null) { - $company = "Support Center"; + $company = 'Support Center'; } else { $company = $company->company_name; } + return $company; } - /** + /* * System default email */ // public function system_mail() { diff --git a/app/Http/Controllers/Admin/helpdesk/BanlistController.php b/app/Http/Controllers/Admin/helpdesk/BanlistController.php index ae7c32730..29b05d4a7 100644 --- a/app/Http/Controllers/Admin/helpdesk/BanlistController.php +++ b/app/Http/Controllers/Admin/helpdesk/BanlistController.php @@ -8,29 +8,30 @@ use App\Http\Controllers\Controller; use App\Http\Requests\helpdesk\BanlistRequest; use App\Http\Requests\helpdesk\BanRequest; // model -use App\User; use App\Model\helpdesk\Email\Banlist; +use App\User; //classes use Exception; /** * BanlistController - * In this controller in the CRUD function for all the banned emails - * @package Controllers - * @subpackage Controller + * In this controller in the CRUD function for all the banned emails. + * * @author Ladybird */ -class BanlistController extends Controller { - +class BanlistController extends Controller +{ /** * Create a new controller instance. * constructor to check * 1. authentication * 2. user roles - * 3. roles must be agent + * 3. roles must be agent. + * * @return void */ - public function __construct() { + public function __construct() + { // checking authentication $this->middleware('auth'); // checking admin roles @@ -39,12 +40,16 @@ class BanlistController extends Controller { /** * Display a listing of the resource. + * * @param type Banlist $ban + * * @return type Response */ - public function index() { + public function index() + { try { $bans = User::where('ban', '=', 1)->get(); + return view('themes.default1.admin.helpdesk.emails.banlist.index', compact('bans')); } catch (Exception $e) { return view('404'); @@ -53,9 +58,11 @@ class BanlistController extends Controller { /** * Show the form for creating a new resource. + * * @return type Response */ - public function create() { + public function create() + { try { return view('themes.default1.admin.helpdesk.emails.banlist.create'); } catch (Exception $e) { @@ -65,12 +72,15 @@ class BanlistController extends Controller { /** * Store a newly created resource in storage. - * @param type banlist $ban + * + * @param type banlist $ban * @param type BanRequest $request - * @param type User $user + * @param type User $user + * * @return type Response */ - public function store(BanRequest $request, User $user) { + public function store(BanRequest $request, User $user) + { // dd($request); try { //adding field to user whether it is banned or not @@ -83,11 +93,12 @@ class BanlistController extends Controller { // $user->create($request->input())->save(); return redirect('banlist')->with('success', 'Email Banned sucessfully'); } else { - $user = new User; + $user = new User(); $user->email = $adban; $user->ban = $request->input('ban'); $user->internal_note = $request->input('internal_note'); $user->save(); + return redirect('banlist')->with('success', 'Email Banned sucessfully'); } } catch (Exception $e) { @@ -98,22 +109,28 @@ class BanlistController extends Controller { /** * Display the specified resource. * - * @param int $id + * @param int $id + * * @return Response */ - public function show($id) { + public function show($id) + { // } /** * Show the form for editing the specified resource. - * @param type int $id + * + * @param type int $id * @param type Banlist $ban + * * @return type Response */ - public function edit($id, User $ban) { + public function edit($id, User $ban) + { try { $bans = $ban->whereId($id)->first(); + return view('themes.default1.admin.helpdesk.emails.banlist.edit', compact('bans')); } catch (Exception $e) { return view('404'); @@ -122,12 +139,15 @@ class BanlistController extends Controller { /** * Update the specified resource in storage. - * @param type int $id - * @param type Banlist $ban + * + * @param type int $id + * @param type Banlist $ban * @param type BanlistRequest $request + * * @return type Response */ - public function update($id, User $ban, BanlistRequest $request) { + public function update($id, User $ban, BanlistRequest $request) + { try { $bans = $ban->whereId($id)->first(); $bans->internal_note = $request->input('internal_note'); @@ -143,7 +163,7 @@ class BanlistController extends Controller { } } - /** + /* * Remove the specified resource from storage. * @param type int $id * @param type Banlist $ban diff --git a/app/Http/Controllers/Admin/helpdesk/DepartmentController.php b/app/Http/Controllers/Admin/helpdesk/DepartmentController.php index b6122cb21..749eb942f 100644 --- a/app/Http/Controllers/Admin/helpdesk/DepartmentController.php +++ b/app/Http/Controllers/Admin/helpdesk/DepartmentController.php @@ -9,46 +9,50 @@ use App\Http\Requests\helpdesk\DepartmentRequest; use App\Http\Requests\helpdesk\DepartmentUpdate; // model use App\Model\helpdesk\Agent\Department; -use App\Model\helpdesk\Agent\Groups; use App\Model\helpdesk\Agent\Group_assign_department; +use App\Model\helpdesk\Agent\Groups; use App\Model\helpdesk\Agent\Teams; use App\Model\helpdesk\Email\Emails; use App\Model\helpdesk\Email\Template; +use App\Model\helpdesk\Manage\Help_topic; use App\Model\helpdesk\Manage\Sla_plan; use App\Model\helpdesk\Settings\System; use App\Model\helpdesk\Ticket\Tickets; -use App\Model\helpdesk\Manage\Help_topic; use App\User; // classes use DB; use Exception; /** - * DepartmentController + * DepartmentController. * - * @package Controllers - * @subpackage Controller * @author Ladybird */ -class DepartmentController extends Controller { - +class DepartmentController extends Controller +{ /** * Create a new controller instance. + * * @return void */ - public function __construct() { + public function __construct() + { $this->middleware('auth'); $this->middleware('roles'); } /** - * Get index page + * Get index page. + * * @param type Department $department + * * @return type Response */ - public function index(Department $department) { + public function index(Department $department) + { try { $departments = $department->get(); + return view('themes.default1.admin.helpdesk.agent.departments.index', compact('departments')); } catch (Exception $e) { return view('404'); @@ -57,16 +61,19 @@ class DepartmentController extends Controller { /** * Show the form for creating a new resource. - * @param type User $user + * + * @param type User $user * @param type Group_assign_department $group_assign_department - * @param type Department $department - * @param type Sla_plan $sla - * @param type Template $template - * @param type Emails $email - * @param type Groups $group + * @param type Department $department + * @param type Sla_plan $sla + * @param type Template $template + * @param type Emails $email + * @param type Groups $group + * * @return type Response */ - public function create(User $user, Group_assign_department $group_assign_department, Department $department, Sla_plan $sla, Template $template, Emails $email, Groups $group) { + public function create(User $user, Group_assign_department $group_assign_department, Department $department, Sla_plan $sla, Template $template, Emails $email, Groups $group) + { try { $slas = $sla->get(); $user = $user->where('role', 'agent')->get(); @@ -74,6 +81,7 @@ class DepartmentController extends Controller { $templates = $template->get(); $department = $department->get(); $groups = $group->lists('id', 'name'); + return view('themes.default1.admin.helpdesk.agent.departments.create', compact('department', 'templates', 'slas', 'user', 'emails', 'groups')); } catch (Exception $e) { return view('404'); @@ -82,11 +90,14 @@ class DepartmentController extends Controller { /** * Store a newly created resource in storage. - * @param type Department $department + * + * @param type Department $department * @param type DepartmentRequest $request + * * @return type Response */ - public function store(Department $department, DepartmentRequest $request) { + public function store(Department $department, DepartmentRequest $request) + { try { $department->fill($request->except('group_id', 'manager'))->save(); $requests = $request->input('group_id'); @@ -113,18 +124,21 @@ class DepartmentController extends Controller { /** * Show the form for editing the specified resource. - * @param type int $id - * @param type User $user + * + * @param type int $id + * @param type User $user * @param type Group_assign_department $group_assign_department - * @param type Template $template - * @param type Teams $team - * @param type Department $department - * @param type Sla_plan $sla - * @param type Emails $email - * @param type Groups $group + * @param type Template $template + * @param type Teams $team + * @param type Department $department + * @param type Sla_plan $sla + * @param type Emails $email + * @param type Groups $group + * * @return type Response */ - public function edit($id, User $user, Group_assign_department $group_assign_department, Template $template, Teams $team, Department $department, Sla_plan $sla, Emails $email, Groups $group) { + public function edit($id, User $user, Group_assign_department $group_assign_department, Template $template, Teams $team, Department $department, Sla_plan $sla, Emails $email, Groups $group) + { try { $slas = $sla->get(); $user = $user->where('role', 'agent')->get(); @@ -133,6 +147,7 @@ class DepartmentController extends Controller { $departments = $department->whereId($id)->first(); $groups = $group->lists('id', 'name'); $assign = $group_assign_department->where('department_id', $id)->lists('group_id'); + return view('themes.default1.admin.helpdesk.agent.departments.edit', compact('assign', 'team', 'templates', 'departments', 'slas', 'user', 'emails', 'groups')); } catch (Exception $e) { return view('404'); @@ -141,13 +156,16 @@ class DepartmentController extends Controller { /** * Update the specified resource in storage. - * @param type int $id + * + * @param type int $id * @param type Group_assign_department $group_assign_department - * @param type Department $department - * @param type DepartmentUpdate $request + * @param type Department $department + * @param type DepartmentUpdate $request + * * @return type Response */ - public function update($id, Group_assign_department $group_assign_department, Department $department, DepartmentUpdate $request) { + public function update($id, Group_assign_department $group_assign_department, Department $department, DepartmentUpdate $request) + { // dd($id); try { $table = $group_assign_department->where('department_id', $id); @@ -177,12 +195,15 @@ class DepartmentController extends Controller { /** * Remove the specified resource from storage. - * @param type int $id - * @param type Department $department + * + * @param type int $id + * @param type Department $department * @param type Group_assign_department $group_assign_department + * * @return type Response */ - public function destroy($id, Department $department, Group_assign_department $group_assign_department, System $system, Tickets $tickets) { + public function destroy($id, Department $department, Group_assign_department $group_assign_department, System $system, Tickets $tickets) + { // try { $system = $system->where('id', '=', '1')->first(); if ($system->department == $id) { @@ -191,54 +212,53 @@ class DepartmentController extends Controller { $tickets = DB::table('tickets')->where('dept_id', '=', $id)->update(['dept_id' => $system->department]); if ($tickets > 0) { if ($tickets > 1) { - $text_tickets = "Tickets"; + $text_tickets = 'Tickets'; } else { - $text_tickets = "Ticket"; + $text_tickets = 'Ticket'; } - $ticket = '
  • ' . $tickets . ' ' . $text_tickets . ' have been moved to default department
    • '; + $ticket = '
  • '.$tickets.' '.$text_tickets.' have been moved to default department
    • '; } else { - $ticket = ""; + $ticket = ''; } $users = DB::table('users')->where('primary_dpt', '=', $id)->update(['primary_dpt' => $system->department]); if ($users > 0) { if ($users > 1) { - $text_user = "Users"; + $text_user = 'Users'; } else { - $text_user = "User"; + $text_user = 'User'; } - $user = '
  • ' . $users . ' ' . $text_user . ' have been moved to default department
    • '; + $user = '
  • '.$users.' '.$text_user.' have been moved to default department
    • '; } else { - $user = ""; + $user = ''; } $emails = DB::table('emails')->where('department', '=', $id)->update(['department' => $system->department]); if ($emails > 0) { if ($emails > 1) { - $text_emails = "Emails"; + $text_emails = 'Emails'; } else { - $text_emails = "Email"; + $text_emails = 'Email'; } - $email = '
  • ' . $emails . ' System ' . $text_emails . ' have been moved to default department
    • '; + $email = '
  • '.$emails.' System '.$text_emails.' have been moved to default department
    • '; } else { - $email = ""; + $email = ''; } $helptopic = DB::table('help_topic')->where('department', '=', $id)->update(['department' => null], ['status' => '1']); if ($helptopic > 0) { $helptopic = '
  • The associated helptopic has been deactivated
    • '; } else { - $helptopic = ""; + $helptopic = ''; } - $message = $ticket . $user . $email . $helptopic; + $message = $ticket.$user.$email.$helptopic; /* Becouse of foreign key we delete group_assign_department first */ $group_assign_department = $group_assign_department->where('department_id', $id); $group_assign_department->delete(); $departments = $department->whereId($id)->first(); /* Check the function is Success or Fail */ if ($departments->delete() == true) { - return redirect('departments')->with('success', 'Department Deleted sucessfully' . $message); + return redirect('departments')->with('success', 'Department Deleted sucessfully'.$message); } else { return redirect('departments')->with('fails', 'Department can not Delete'); } } } - } diff --git a/app/Http/Controllers/Admin/helpdesk/EmailsController.php b/app/Http/Controllers/Admin/helpdesk/EmailsController.php index c8259403c..a4a10f8ab 100644 --- a/app/Http/Controllers/Admin/helpdesk/EmailsController.php +++ b/app/Http/Controllers/Admin/helpdesk/EmailsController.php @@ -11,39 +11,43 @@ use App\Http\Requests\helpdesk\EmailsRequest; use App\Model\helpdesk\Agent\Department; use App\Model\helpdesk\Email\Emails; use App\Model\helpdesk\Manage\Help_topic; -use App\Model\helpdesk\Utility\MailboxProtocol; -use App\Model\helpdesk\Ticket\Ticket_Priority; use App\Model\helpdesk\Settings\Email; +use App\Model\helpdesk\Ticket\Ticket_Priority; +use App\Model\helpdesk\Utility\MailboxProtocol; // classes use Crypt; use Exception; /** - * EmailsController + * EmailsController. * - * @package Controllers - * @subpackage Controller * @author Ladybird */ -class EmailsController extends Controller { - +class EmailsController extends Controller +{ /** * Create a new controller instance. + * * @return type */ - public function __construct() { + public function __construct() + { $this->middleware('auth'); $this->middleware('roles'); } /** * Display a listing of the resource. + * * @param type Emails $emails + * * @return type Response */ - public function index(Emails $emails) { + public function index(Emails $emails) + { try { $emails = $emails->get(); + return view('themes.default1.admin.helpdesk.emails.emails.index', compact('emails')); } catch (Exception $e) { return view('404'); @@ -52,18 +56,22 @@ class EmailsController extends Controller { /** * Show the form for creating a new resource. - * @param type Department $department - * @param type Help_topic $help - * @param type Priority $priority + * + * @param type Department $department + * @param type Help_topic $help + * @param type Priority $priority * @param type MailboxProtocol $mailbox_protocol + * * @return type Response */ - public function create(Department $department, Help_topic $help, Ticket_Priority $priority, MailboxProtocol $mailbox_protocol) { + public function create(Department $department, Help_topic $help, Ticket_Priority $priority, MailboxProtocol $mailbox_protocol) + { try { $departments = $department->get(); $helps = $help->get(); $priority = $priority->get(); $mailbox_protocols = $mailbox_protocol->get(); + return view('themes.default1.admin.helpdesk.emails.emails.create', compact('mailbox_protocols', 'priority', 'departments', 'helps')); } catch (Exception $e) { return view('404'); @@ -72,11 +80,14 @@ class EmailsController extends Controller { /** * Store a newly created resource in storage. - * @param type Emails $email + * + * @param type Emails $email * @param type EmailsRequest $request + * * @return type Response */ - public function store(Emails $email, EmailsRequest $request) { + public function store(Emails $email, EmailsRequest $request) + { try { $password = $request->input('password'); $encrypted = Crypt::encrypt($password); @@ -115,30 +126,36 @@ class EmailsController extends Controller { /** * Display the specified resource. * - * @param int $id + * @param int $id + * * @return Response */ - public function show($id) { + public function show($id) + { // } /** * Show the form for editing the specified resource. - * @param type int $id - * @param type Department $department - * @param type Help_topic $help - * @param type Emails $email - * @param type Priority $priority + * + * @param type int $id + * @param type Department $department + * @param type Help_topic $help + * @param type Emails $email + * @param type Priority $priority * @param type MailboxProtocol $mailbox_protocol + * * @return type Response */ - public function edit($id, Department $department, Help_topic $help, Emails $email, Ticket_Priority $priority, MailboxProtocol $mailbox_protocol) { + public function edit($id, Department $department, Help_topic $help, Emails $email, Ticket_Priority $priority, MailboxProtocol $mailbox_protocol) + { try { $emails = $email->whereId($id)->first(); $departments = $department->get(); $helps = $help->get(); $priority = $priority->get(); $mailbox_protocols = $mailbox_protocol->get(); + return view('themes.default1.admin.helpdesk.emails.emails.edit', compact('mailbox_protocols', 'priority', 'departments', 'helps', 'emails')); } catch (Exception $e) { return view('404'); @@ -147,12 +164,15 @@ class EmailsController extends Controller { /** * Update the specified resource in storage. - * @param type $id - * @param type Emails $email + * + * @param type $id + * @param type Emails $email * @param type EmailsEditRequest $request + * * @return type Response */ - public function update($id, Emails $email, EmailsEditRequest $request) { + public function update($id, Emails $email, EmailsEditRequest $request) + { $password = $request->input('password'); $encrypted = Crypt::encrypt($password); //echo $encrypted; @@ -179,6 +199,7 @@ class EmailsController extends Controller { } $emails->password = $encrypted; $emails->save(); + return redirect('emails')->with('success', 'Email Updated sucessfully'); } catch (Exception $e) { return redirect('emails')->with('fails', 'Email not updated'); @@ -187,11 +208,14 @@ class EmailsController extends Controller { /** * Remove the specified resource from storage. - * @param type int $id + * + * @param type int $id * @param type Emails $email + * * @return type Response */ - public function destroy($id, Emails $email) { + public function destroy($id, Emails $email) + { $default_system_email = Email::where('id', '=', '1')->first(); if ($default_system_email->id) { if ($id == $default_system_email->id) { @@ -209,5 +233,4 @@ class EmailsController extends Controller { return redirect('emails')->with('fails', 'Email can not Delete '); } } - } diff --git a/app/Http/Controllers/Admin/helpdesk/FormController.php b/app/Http/Controllers/Admin/helpdesk/FormController.php index 4aa013c55..786c87546 100644 --- a/app/Http/Controllers/Admin/helpdesk/FormController.php +++ b/app/Http/Controllers/Admin/helpdesk/FormController.php @@ -13,58 +13,66 @@ use Illuminate\Http\Request; // Class use Input; use Redirect; -use Exception; /** * FormController - * This controller is used to CRUD Custom Forms + * This controller is used to CRUD Custom Forms. * - * @package Controllers - * @subpackage Controller * @author Ladybird */ -class FormController extends Controller { - +class FormController extends Controller +{ private $fields; private $forms; - public function __construct(Fields $fields, Forms $forms) { + public function __construct(Fields $fields, Forms $forms) + { $this->fields = $fields; $this->forms = $forms; // $this->middleware('auth'); } /** - * home + * home. + * * @return type */ - public function home() { + public function home() + { return view('forms.home'); } /** - * list of forms - * @param type Forms $forms + * list of forms. + * + * @param type Forms $forms + * * @return Response */ - public function index(Forms $forms) { + public function index(Forms $forms) + { return view('themes.default1.admin.helpdesk.manage.form.index', compact('forms')); } /** * Show the form for creating a new resource. + * * @return Response */ - public function create() { + public function create() + { return view('themes.default1.admin.helpdesk.manage.form.form'); } /** * Display the specified resource. - * @param int $id + * + * @param int $id + * * @return Response */ - public function show($id) { + public function show($id) + { return view('themes.default1.admin.helpdesk.manage.form.preview', compact('id')); } @@ -73,13 +81,14 @@ class FormController extends Controller { * * @return Response */ - public function store(Forms $forms) { + public function store(Forms $forms) + { if (!Input::get('formname')) { return Redirect::back()->with('fails', 'Please fill Form name'); } $required = Input::get('required'); $count = count($required); - $require = array(); + $require = []; for ($i = 2; $i < $count + 2; $i++) { for ($j = 0; $j < 1; $j++) { array_push($require, $required[$i][$j]); @@ -88,24 +97,26 @@ class FormController extends Controller { $forms->formname = Input::get('formname'); $forms->save(); $count = count(Input::get('name')); - $fields = array(); + $fields = []; for ($i = 0; $i <= $count; $i++) { if (!empty(Input::get('name')[$i])) { - array_push($fields, array( + array_push($fields, [ 'forms_id' => $forms->id, - 'label' => Input::get('label')[$i], - 'name' => Input::get('name')[$i], - 'type' => Input::get('type')[$i], - 'value' => Input::get('value')[$i], + 'label' => Input::get('label')[$i], + 'name' => Input::get('name')[$i], + 'type' => Input::get('type')[$i], + 'value' => Input::get('value')[$i], 'required' => $require[$i], - )); + ]); } } Fields::insert($fields); + return Redirect::back()->with('success', 'Successfully created Form'); } - public function delete($id, Forms $forms, Fields $field, Help_topic $help_topic) { + public function delete($id, Forms $forms, Fields $field, Help_topic $help_topic) + { $fields = $field->where('forms_id', $id)->get(); $help_topics = $help_topic->where('custom_form', '=', $id)->get(); foreach ($help_topics as $help_topic) { @@ -117,7 +128,7 @@ class FormController extends Controller { } $forms = $forms->where('id', $id)->first(); $forms->delete(); + return redirect()->back()->with('success', 'Deleted Successfully'); } - } diff --git a/app/Http/Controllers/Admin/helpdesk/GroupController.php b/app/Http/Controllers/Admin/helpdesk/GroupController.php index 139b55b54..9e8392cc7 100644 --- a/app/Http/Controllers/Admin/helpdesk/GroupController.php +++ b/app/Http/Controllers/Admin/helpdesk/GroupController.php @@ -6,45 +6,49 @@ namespace App\Http\Controllers\Admin\helpdesk; use App\Http\Controllers\Controller; // requests use App\Http\Requests\helpdesk\GroupRequest; -use Illuminate\Http\Request; -// models use App\Model\helpdesk\Agent\Department; -use App\Model\helpdesk\Agent\Groups; +// models use App\Model\helpdesk\Agent\Group_assign_department; +use App\Model\helpdesk\Agent\Groups; use App\User; -// classes -use Illuminate\Support\Facades\Input; use Exception; +// classes +use Illuminate\Http\Request; +use Illuminate\Support\Facades\Input; /** - * GroupController + * GroupController. * - * @package Controllers - * @subpackage Controller * @author Ladybird */ -class GroupController extends Controller { - +class GroupController extends Controller +{ /** * Create a new controller instance. + * * @return type void */ - public function __construct() { + public function __construct() + { $this->middleware('auth'); $this->middleware('roles'); } /** * Display a listing of the resource. - * @param type Groups $group - * @param type Department $department + * + * @param type Groups $group + * @param type Department $department * @param type Group_assign_department $group_assign_department + * * @return type Response */ - public function index(Groups $group, Department $department, Group_assign_department $group_assign_department) { + public function index(Groups $group, Department $department, Group_assign_department $group_assign_department) + { try { $groups = $group->get(); $departments = $department->lists('id'); + return view('themes.default1.admin.helpdesk.agent.groups.index', compact('departments', 'group_assign_department', 'groups')); } catch (Exception $e) { return view('404'); @@ -53,9 +57,11 @@ class GroupController extends Controller { /** * Show the form for creating a new resource. + * * @return type Response */ - public function create() { + public function create() + { try { return view('themes.default1.admin.helpdesk.agent.groups.create'); } catch (Exception $e) { @@ -65,44 +71,55 @@ class GroupController extends Controller { /** * Store a newly created resource in storage. - * @param type Groups $group + * + * @param type Groups $group * @param type GroupRequest $request + * * @return type Response */ - public function store(Groups $group, GroupRequest $request) { + public function store(Groups $group, GroupRequest $request) + { try { /* Check Whether function success or not */ $group->fill($request->input())->save(); + return redirect('groups')->with('success', 'Group Created Successfully'); } catch (Exception $e) { /* redirect to Index page with Fails Message */ - return redirect('groups')->with('fails', 'Groups can not Create' . '
  • ' . $e->errorInfo[2] . '
    • '); + return redirect('groups')->with('fails', 'Groups can not Create'.'
  • '.$e->errorInfo[2].'
    • '); } } /** * Show the form for editing the specified resource. - * @param type int $id + * + * @param type int $id * @param type Groups $group + * * @return type Response */ - public function edit($id, Groups $group) { + public function edit($id, Groups $group) + { try { $groups = $group->whereId($id)->first(); + return view('themes.default1.admin.helpdesk.agent.groups.edit', compact('groups')); } catch (Exception $e) { - return redirect('groups')->with('fails', 'Groups can not Create' . '
  • ' . $e->errorInfo[2] . '
    • '); + return redirect('groups')->with('fails', 'Groups can not Create'.'
  • '.$e->errorInfo[2].'
    • '); } } /** * Update the specified resource in storage. - * @param type int $id - * @param type Groups $group + * + * @param type int $id + * @param type Groups $group * @param type Request $request + * * @return type Response */ - public function update($id, Groups $group, Request $request) { + public function update($id, Groups $group, Request $request) + { $var = $group->whereId($id)->first(); //Updating Status $status = $request->Input('group_status'); @@ -153,22 +170,26 @@ class GroupController extends Controller { return redirect('groups')->with('success', 'Group Updated Successfully'); } catch (Exception $e) { /* redirect to Index page with Fails Message */ - return redirect('groups')->with('fails', 'Groups can not Create' . '
  • ' . $e->errorInfo[2] . '
    • '); + return redirect('groups')->with('fails', 'Groups can not Create'.'
  • '.$e->errorInfo[2].'
    • '); } } /** * Remove the specified resource from storage. - * @param type int $id - * @param type Groups $group + * + * @param type int $id + * @param type Groups $group * @param type Group_assign_department $group_assign_department + * * @return type Response */ - public function destroy($id, Groups $group, Group_assign_department $group_assign_department) { + public function destroy($id, Groups $group, Group_assign_department $group_assign_department) + { $users = User::where('assign_group', '=', $id)->first(); if ($users) { $user = '
  • There are agents assigned to this group. Please unassign them from this group to delete
    • '; - return redirect('groups')->with('fails', 'Group cannot Delete ' . $user); + + return redirect('groups')->with('fails', 'Group cannot Delete '.$user); } $group_assign_department->where('group_id', $id)->delete(); $groups = $group->whereId($id)->first(); @@ -179,8 +200,7 @@ class GroupController extends Controller { return redirect('groups')->with('success', 'Group Deleted Successfully'); } catch (Exception $e) { /* redirect to Index page with Fails Message */ - return redirect('groups')->with('fails', 'Groups cannot Create' . '
  • ' . $e->errorInfo[2] . '
    • '); + return redirect('groups')->with('fails', 'Groups cannot Create'.'
  • '.$e->errorInfo[2].'
    • '); } } - } diff --git a/app/Http/Controllers/Admin/helpdesk/HelptopicController.php b/app/Http/Controllers/Admin/helpdesk/HelptopicController.php index c223b8965..31f3d825d 100644 --- a/app/Http/Controllers/Admin/helpdesk/HelptopicController.php +++ b/app/Http/Controllers/Admin/helpdesk/HelptopicController.php @@ -13,39 +13,43 @@ use App\Model\helpdesk\Agent\Department; use App\Model\helpdesk\Form\Forms; use App\Model\helpdesk\Manage\Help_topic; use App\Model\helpdesk\Manage\Sla_plan; -use App\Model\helpdesk\Ticket\Ticket_Priority; use App\Model\helpdesk\Settings\Ticket; +use App\Model\helpdesk\Ticket\Ticket_Priority; use App\User; // classes use DB; use Exception; /** - * HelptopicController + * HelptopicController. * - * @package Controllers - * @subpackage Controller * @author Ladybird */ -class HelptopicController extends Controller { - +class HelptopicController extends Controller +{ /** * Create a new controller instance. + * * @return type vodi */ - public function __construct() { + public function __construct() + { $this->middleware('auth'); $this->middleware('roles'); } /** * Display a listing of the resource. + * * @param type Help_topic $topic + * * @return type Response */ - public function index(Help_topic $topic) { + public function index(Help_topic $topic) + { try { $topics = $topic->get(); + return view('themes.default1.admin.helpdesk.manage.helptopic.index', compact('topics')); } catch (Exception $e) { return view('404'); @@ -54,12 +58,14 @@ class HelptopicController extends Controller { /** * Show the form for creating a new resource. - * @param type Priority $priority + * + * @param type Priority $priority * @param type Department $department * @param type Help_topic $topic - * @param type Form_name $form - * @param type Agents $agent - * @param type Sla_plan $sla + * @param type Form_name $form + * @param type Agents $agent + * @param type Sla_plan $sla + * * @return type Response */ /* @@ -72,7 +78,8 @@ class HelptopicController extends Controller { | 5.Forms Model ================================================ */ - public function create(Ticket_Priority $priority, Department $department, Help_topic $topic, Forms $form, User $agent, Sla_plan $sla) { + public function create(Ticket_Priority $priority, Department $department, Help_topic $topic, Forms $form, User $agent, Sla_plan $sla) + { try { $departments = $department->get(); $topics = $topic->get(); @@ -80,6 +87,7 @@ class HelptopicController extends Controller { $agents = $agent->where('role', '=', 'agent')->get(); $slas = $sla->get(); $priority = $priority->get(); + return view('themes.default1.admin.helpdesk.manage.helptopic.create', compact('priority', 'departments', 'topics', 'forms', 'agents', 'slas')); } catch (Exception $e) { return view('404'); @@ -88,11 +96,14 @@ class HelptopicController extends Controller { /** * Store a newly created resource in storage. - * @param type Help_topic $topic + * + * @param type Help_topic $topic * @param type HelptopicRequest $request + * * @return type Response */ - public function store(Help_topic $topic, HelptopicRequest $request) { + public function store(Help_topic $topic, HelptopicRequest $request) + { try { if ($request->custom_form) { $custom_form = $request->custom_form; @@ -111,22 +122,25 @@ class HelptopicController extends Controller { return redirect('helptopic')->with('success', 'Helptopic Created Successfully'); } catch (Exception $e) { /* redirect to Index page with Fails Message */ - return redirect('helptopic')->with('fails', 'Helptopic can not Create' . '
  • ' . $e->errorInfo[2] . '
    • '); + return redirect('helptopic')->with('fails', 'Helptopic can not Create'.'
  • '.$e->errorInfo[2].'
    • '); } } /** * Show the form for editing the specified resource. - * @param type $id - * @param type Priority $priority + * + * @param type $id + * @param type Priority $priority * @param type Department $department * @param type Help_topic $topic - * @param type Form_name $form - * @param type Agents $agent - * @param type Sla_plan $sla + * @param type Form_name $form + * @param type Agents $agent + * @param type Sla_plan $sla + * * @return type Response */ - public function edit($id, Ticket_Priority $priority, Department $department, Help_topic $topic, Forms $form, Sla_plan $sla) { + public function edit($id, Ticket_Priority $priority, Department $department, Help_topic $topic, Forms $form, Sla_plan $sla) + { try { $agents = User::where('role', '=', 'agent')->get(); $departments = $department->get(); @@ -134,20 +148,24 @@ class HelptopicController extends Controller { $forms = $form->get(); $slas = $sla->get(); $priority = $priority->get(); + return view('themes.default1.admin.helpdesk.manage.helptopic.edit', compact('priority', 'departments', 'topics', 'forms', 'agents', 'slas')); } catch (Exception $e) { - return redirect('helptopic')->with('fails', '
  • ' . $e->errorInfo[2] . '
    • '); + return redirect('helptopic')->with('fails', '
  • '.$e->errorInfo[2].'
    • '); } } /** * Update the specified resource in storage. - * @param type $id - * @param type Help_topic $topic + * + * @param type $id + * @param type Help_topic $topic * @param type HelptopicUpdate $request + * * @return type Response */ - public function update($id, Help_topic $topic, HelptopicUpdate $request) { + public function update($id, Help_topic $topic, HelptopicUpdate $request) + { // dd($request); try { $topics = $topic->whereId($id)->first(); @@ -170,61 +188,62 @@ class HelptopicController extends Controller { return redirect('helptopic')->with('success', 'Helptopic Updated Successfully'); } catch (Exception $e) { /* redirect to Index page with Fails Message */ - return redirect('helptopic')->with('fails', 'Helptopic can not Update' . '
  • ' . $e->errorInfo[2] . '
    • '); + return redirect('helptopic')->with('fails', 'Helptopic can not Update'.'
  • '.$e->errorInfo[2].'
    • '); } } /** * Remove the specified resource from storage. - * @param type int $id + * + * @param type int $id * @param type Help_topic $topic + * * @return type Response */ - public function destroy($id, Help_topic $topic, Ticket $ticket_setting) { + public function destroy($id, Help_topic $topic, Ticket $ticket_setting) + { $ticket_settings = $ticket_setting->where('id', '=', '1')->first(); if ($ticket_settings->help_topic == $id) { return redirect('departments')->with('fails', 'You cannot delete default department'); } else { - $tickets = DB::table('tickets')->where('help_topic_id', '=', $id)->update(['help_topic_id' => $ticket_settings->help_topic]); if ($tickets > 0) { if ($tickets > 1) { - $text_tickets = "Tickets"; + $text_tickets = 'Tickets'; } else { - $text_tickets = "Ticket"; + $text_tickets = 'Ticket'; } - $ticket = '
  • ' . $tickets . ' ' . $text_tickets . ' have been moved to default Help Topic
    • '; + $ticket = '
  • '.$tickets.' '.$text_tickets.' have been moved to default Help Topic
    • '; } else { - $ticket = ""; + $ticket = ''; } $emails = DB::table('emails')->where('help_topic', '=', $id)->update(['help_topic' => $ticket_settings->help_topic]); if ($emails > 0) { if ($emails > 1) { - $text_emails = "Emails"; + $text_emails = 'Emails'; } else { - $text_emails = "Email"; + $text_emails = 'Email'; } - $email = '
  • ' . $emails . ' System ' . $text_emails . ' have been moved to default Help Topic
    • '; + $email = '
  • '.$emails.' System '.$text_emails.' have been moved to default Help Topic
    • '; } else { - $email = ""; + $email = ''; } - $message = $ticket . $email; + $message = $ticket.$email; $topics = $topic->whereId($id)->first(); /* Check whether function success or not */ try { $topics->delete(); /* redirect to Index page with Success Message */ - return redirect('helptopic')->with('success', 'Helptopic Deleted Successfully' . $message); + return redirect('helptopic')->with('success', 'Helptopic Deleted Successfully'.$message); } catch (Exception $e) { /* redirect to Index page with Fails Message */ - return redirect('helptopic')->with('fails', 'Helptopic can not Delete' . '
  • ' . $e->errorInfo[2] . '
    • '); + return redirect('helptopic')->with('fails', 'Helptopic can not Delete'.'
  • '.$e->errorInfo[2].'
    • '); } } } - } diff --git a/app/Http/Controllers/Admin/helpdesk/HomeController.php b/app/Http/Controllers/Admin/helpdesk/HomeController.php index 7a2744c8d..c9e942bb4 100644 --- a/app/Http/Controllers/Admin/helpdesk/HomeController.php +++ b/app/Http/Controllers/Admin/helpdesk/HomeController.php @@ -10,17 +10,17 @@ namespace App\Http\Controllers\Admin\helpdesk; * are authenticated. Of course, you are free to change or remove the * controller as you wish. It is just here to get your app started! * - * @package Controllers - * @subpackage Controller * @author Ladybird */ -class HomeController extends Controller { - +class HomeController extends Controller +{ /** * Create a new controller instance. + * * @return void */ - public function __construct() { + public function __construct() + { $this->middleware('auth'); } @@ -29,8 +29,8 @@ class HomeController extends Controller { * * @return Response */ - public function index() { + public function index() + { return view('themes/default1/admin/dashboard'); } - } diff --git a/app/Http/Controllers/Admin/helpdesk/LanguageController.php b/app/Http/Controllers/Admin/helpdesk/LanguageController.php index c7a178bdd..5bf526f4d 100644 --- a/app/Http/Controllers/Admin/helpdesk/LanguageController.php +++ b/app/Http/Controllers/Admin/helpdesk/LanguageController.php @@ -3,55 +3,55 @@ namespace App\Http\Controllers\Admin\helpdesk; // controllers -use App\Http\Controllers\Controller; +use App; // requests -use App\Http\Requests; -use Illuminate\Http\Request; +use App\Http\Controllers\Controller; //supports +use App\Http\Requests; +use Cache; +use Config; +//classes +use File; +use Illuminate\Support\Collection; use Illuminate\Support\Facades\Redirect; use Illuminate\Support\Facades\Session; -use Illuminate\Support\Collection; -//classes use Input; -use Config; -use Validator; -use Zipper; -use App; use Lang; -use Cache; -use File; -use Exception; +use Validator; /** - * SlaController + * SlaController. * - * @package Controllers - * @subpackage Controller * @author Ladybird */ -class LanguageController extends Controller { - +class LanguageController extends Controller +{ /** * Create a new controller instance. + * * @return type void */ - public function __construct() { + public function __construct() + { $this->middleware('auth'); $this->middleware('roles'); } /** - * Switch language at runtime + * Switch language at runtime. + * * @param type "" $lang + * * @return type response */ - public function switchLanguage($lang) { + public function switchLanguage($lang) + { //if(Cache::has('language')) //{ // return Cache::get('language'); //} else return 'false'; // Cache::put('language',$) - $path = '../resources/lang'; // Path to check available language packages + $path = base_path('resources/lang'); // Path to check available language packages if (array_key_exists($lang, Config::get('languages')) && in_array($lang, scandir($path))) { // dd(array_key_exists($lang, Config::get('languages'))); // app()->setLocale($lang); @@ -60,55 +60,63 @@ class LanguageController extends Controller { // dd(Cache::get('language')); // dd() } else { - return Redirect::back()->with('fails', Lang::get("lang.language-error")); + return Redirect::back()->with('fails', Lang::get('lang.language-error')); } + return Redirect::back(); } /** - * Shows language page + * Shows language page. + * * @return type response */ - public function index() { + public function index() + { return view('themes.default1.admin.helpdesk.language.index'); } /** - * Shows Language upload form + * Shows Language upload form. + * * @return type response */ - public function getForm() { + public function getForm() + { return view('themes.default1.admin.helpdesk.language.create'); } /** - * Provide language datatable to language page - * @return type + * Provide language datatable to language page. + * + * @return type */ - public function getLanguages() { - $path = '../resources/lang'; + public function getLanguages() + { + $path = base_path('resources/lang'); $values = scandir($path); //Extracts names of directories present in lang directory - $values = array_slice($values, 2); // skips array element $value[0] = '.' & $value[1] = '..' + $values = array_slice($values, 2); // skips array element $value[0] = '.' & $value[1] = '..' return \Datatable::collection(new Collection($values)) - ->addColumn('language', function($model) { - return Config::get('languages.' . $model); + ->addColumn('language', function ($model) { + return Config::get('languages.'.$model); }) - ->addColumn('id', function($model) { + ->addColumn('id', function ($model) { return $model; }) - ->addColumn('status', function($model) { + ->addColumn('status', function ($model) { if (Lang::getLocale() === $model) { - return "" . Lang::trans("lang.active") . ""; - } else - return "" . Lang::trans("lang.inactive") . ""; - }) - ->addColumn('Action', function($model) { - if (Lang::getLocale() === $model) { - return " - " . Lang::trans("lang.delete") . ""; + return "".Lang::trans('lang.active').''; } else { - return " - " . Lang::trans("lang.delete") . ""; + return "".Lang::trans('lang.inactive').''; + } + }) + ->addColumn('Action', function ($model) { + if (Lang::getLocale() === $model) { + return " + ".Lang::trans('lang.delete').''; + } else { + return " + ".Lang::trans('lang.delete').''; } }) ->searchColumns('language', 'id') @@ -116,23 +124,25 @@ class LanguageController extends Controller { } /** - * handle language file uploading - * @return response + * handle language file uploading. + * + * @return response */ - public function postForm() { + public function postForm() + { // getting all of the post data - $file = array( - 'File' => Input::file('File'), + $file = [ + 'File' => Input::file('File'), 'language-name' => Input::input('language-name'), - 'iso-code' => Input::input('iso-code') - ); + 'iso-code' => Input::input('iso-code'), + ]; // setting up rules - $rules = array( - 'File' => 'required|mimes:zip|max:30000', + $rules = [ + 'File' => 'required|mimes:zip|max:30000', 'language-name' => 'required', - 'iso-code' => 'required|max:2' - ); // and for max size + 'iso-code' => 'required|max:2', + ]; // and for max size // doing the validation, passing post data, rules and the messages $validator = Validator::make($file, $rules); if ($validator->fails()) { @@ -141,18 +151,19 @@ class LanguageController extends Controller { return Redirect::back()->withInput()->withErrors($validator); } else { - //Checking if package already exists or not in lang folder - $path = '../resources/lang'; + $path = base_path('resources/lang'); if (in_array(strtolower(Input::get('iso-code')), scandir($path))) { //sending back with error message Session::flash('fails', Lang::get('lang.package_exist')); - Session::flash('link', "change-language/" . strtolower(Input::get('iso-code'))); + Session::flash('link', 'change-language/'.strtolower(Input::get('iso-code'))); + return Redirect::back()->withInput(); - } elseif (!array_key_exists(strtolower(Input::get('iso-code')), Config::get('languages'))) {//Checking Valid ISO code form Languages.php + } elseif (!array_key_exists(strtolower(Input::get('iso-code')), Config::get('languages'))) {//Checking Valid ISO code form Languages.php //sending back with error message Session::flash('fails', Lang::get('lang.iso-code-error')); + return Redirect::back()->withInput(); } else { @@ -160,11 +171,11 @@ class LanguageController extends Controller { if (Input::file('File')->isValid()) { $name = Input::file('File')->getClientOriginalName(); //uploaded file's original name $destinationPath = '../public/uploads/'; // defining uploading path - $extractpath = '../resources/lang/' . strtolower(Input::get('iso-code')); //defining extracting path + $extractpath = '../resources/lang/'.strtolower(Input::get('iso-code')); //defining extracting path mkdir($extractpath); //creating directroy for extracting uploadd file //mkdir($destinationPath); Input::file('File')->move($destinationPath, $name); // uploading file to given path - \Zipper::make($destinationPath . '/' . $name)->extractTo($extractpath); //extracting file to give path + \Zipper::make($destinationPath.'/'.$name)->extractTo($extractpath); //extracting file to give path //check if Zip extract foldercontains any subfolder $directories = File::directories($extractpath); //$directories = glob($extractpath. '/*' , GLOB_ONLYDIR); @@ -174,18 +185,21 @@ class LanguageController extends Controller { if ($success) { //sending back with error message Session::flash('fails', Lang::get('lang.zipp-error')); - Session::flash('link2', "http://www.ladybirdweb.com/support/show/how-to-translate-faveo-into-multiple-languages"); + Session::flash('link2', 'http://www.ladybirdweb.com/support/show/how-to-translate-faveo-into-multiple-languages'); + return Redirect::back()->withInput(); } } else { // sending back with success message - Session::flash('success', Lang::get("lang.upload-success")); - Session::flash('link', "change-language/" . strtolower(Input::get('iso-code'))); + Session::flash('success', Lang::get('lang.upload-success')); + Session::flash('link', 'change-language/'.strtolower(Input::get('iso-code'))); + return Redirect::route('LanguageController'); } } else { // sending back with error message. - Session::flash('fails', Lang::get("lang.file-error")); + Session::flash('fails', Lang::get('lang.file-error')); + return Redirect::route('form'); } } @@ -193,36 +207,43 @@ class LanguageController extends Controller { } /** - * allow user to download language template file + * allow user to download language template file. + * * @return type */ - Public function download() { + public function download() + { return response()->download('../public/downloads/en.zip'); } /** - * This function is used to delete languages - * @param type $lang + * This function is used to delete languages. + * + * @param type $lang + * * @return type response */ - public function deleteLanguage($lang) { + public function deleteLanguage($lang) + { if ($lang !== App::getLocale()) { - $deletePath = '../resources/lang/' . $lang; //define file path to delete + $deletePath = base_path('resources/lang').$lang; //define file path to delete $success = File::deleteDirectory($deletePath); //remove extracted folder and it's subfolder from lang if ($success) { //sending back with success message Session::flash('success', Lang::get('lang.delete-success')); + return Redirect::back(); } else { //sending back with error message Session::flash('fails', Lang::get('lang.lang-doesnot-exist')); + return Redirect::back(); } } else { //sending back with error message Session::flash('fails', Lang::get('lang.active-lang-error')); + return redirect('languages'); } } - } diff --git a/app/Http/Controllers/Admin/helpdesk/ProfileController.php b/app/Http/Controllers/Admin/helpdesk/ProfileController.php index cb34fb0eb..9be3cbdf6 100644 --- a/app/Http/Controllers/Admin/helpdesk/ProfileController.php +++ b/app/Http/Controllers/Admin/helpdesk/ProfileController.php @@ -11,33 +11,35 @@ use App\Http\Requests\ProfileRequest; use App\User; // classes use Auth; +use Exception; use Hash; use Input; -use Exception; /** - * ProfileController + * ProfileController. * - * @package Controllers - * @subpackage Controller * @author Ladybird */ -class ProfileController extends Controller { - +class ProfileController extends Controller +{ /** * Create a new controller instance. + * * @return type void */ - public function __construct() { + public function __construct() + { $this->middleware('auth'); $this->middleware('roles'); } /** - * Get profile page + * Get profile page. + * * @return type Response */ - public function getProfile() { + public function getProfile() + { try { $user = Auth::user(); if ($user) { @@ -51,10 +53,12 @@ class ProfileController extends Controller { } /** - * Get profile Edit page + * Get profile Edit page. + * * @return type Response */ - public function getProfileedit() { + public function getProfileedit() + { try { $user = Auth::user(); if ($user) { @@ -68,12 +72,15 @@ class ProfileController extends Controller { } /** - * Post profile page - * @param type int $id + * Post profile page. + * + * @param type int $id * @param type ProfileRequest $request + * * @return type Response */ - public function postProfile($id, ProfileRequest $request) { + public function postProfile($id, ProfileRequest $request) + { $user = Auth::user(); $user->gender = $request->input('gender'); $user->save(); @@ -92,12 +99,13 @@ class ProfileController extends Controller { //$extension = Input::file('profile_pic')->getClientOriginalExtension(); $name = Input::file('profile_pic')->getClientOriginalName(); $destinationPath = 'lb-faveo/profilepic'; - $fileName = rand(0000, 9999) . '.' . $name; + $fileName = rand(0000, 9999).'.'.$name; //echo $fileName; Input::file('profile_pic')->move($destinationPath, $fileName); $user->profile_pic = $fileName; } else { $user->fill($request->except('profile_pic', 'gender'))->save(); + return redirect('guest')->with('success', 'Profile Updated sucessfully'); } if ($user->fill($request->except('profile_pic'))->save()) { @@ -106,22 +114,25 @@ class ProfileController extends Controller { } /** - * Post Profile password page - * @param type int $id - * @param type User $user + * Post Profile password page. + * + * @param type int $id + * @param type User $user * @param type ProfilePassword $request + * * @return type Response */ - public function postProfilePassword($id, User $user, ProfilePassword $request) { + public function postProfilePassword($id, User $user, ProfilePassword $request) + { $user = Auth::user(); //echo $user->password; if (Hash::check($request->input('old_password'), $user->getAuthPassword())) { $user->password = Hash::make($request->input('new_password')); $user->save(); + return redirect('guest')->with('success', 'Password Updated sucessfully'); } else { return redirect('guest')->with('fails', 'Password was not Updated'); } } - } diff --git a/app/Http/Controllers/Admin/helpdesk/SettingsController.php b/app/Http/Controllers/Admin/helpdesk/SettingsController.php index 1c9b1c49f..674d27f78 100644 --- a/app/Http/Controllers/Admin/helpdesk/SettingsController.php +++ b/app/Http/Controllers/Admin/helpdesk/SettingsController.php @@ -21,51 +21,55 @@ use App\Model\helpdesk\Settings\Email; use App\Model\helpdesk\Settings\Responder; use App\Model\helpdesk\Settings\System; use App\Model\helpdesk\Settings\Ticket; +use App\Model\helpdesk\Ticket\Ticket_Priority; use App\Model\helpdesk\Utility\Date_format; use App\Model\helpdesk\Utility\Date_time_format; -use App\Model\helpdesk\Ticket\Ticket_Priority; -use App\Model\helpdesk\Utility\Timezones; use App\Model\helpdesk\Utility\Time_format; +use App\Model\helpdesk\Utility\Timezones; // classes +use Exception; use Illuminate\Http\Request; use Input; -use Exception; /** - * SettingsController + * SettingsController. * - * @package Controllers - * @subpackage Controller * @author Ladybird */ -class SettingsController extends Controller { - +class SettingsController extends Controller +{ /** * Create a new controller instance. + * * @return void */ - public function __construct() { + public function __construct() + { // $this->smtp(); $this->middleware('auth'); $this->middleware('roles'); } /** - * Main Settings Page + * Main Settings Page. + * * @return type view */ - public function settings() { + public function settings() + { return view('themes.default1.admin.helpdesk.setting'); } /** * @param int $id - * @return Response * @param $compant instance of company table * * get the form for company setting page + * + * @return Response */ - public function getcompany(Company $company) { + public function getcompany(Company $company) + { try { /* fetch the values of company from company table */ $companys = $company->whereId('1')->first(); @@ -78,18 +82,21 @@ class SettingsController extends Controller { /** * Update the specified resource in storage. - * @param type int $id - * @param type Company $company - * @param type CompanyRequest $request + * + * @param type int $id + * @param type Company $company + * @param type CompanyRequest $request + * * @return Response */ - public function postcompany($id, Company $company, CompanyRequest $request) { + public function postcompany($id, Company $company, CompanyRequest $request) + { /* fetch the values of company request */ $companys = $company->whereId('1')->first(); if (Input::file('logo')) { $name = Input::file('logo')->getClientOriginalName(); $destinationPath = 'lb-faveo/media/company/'; - $fileName = rand(0000, 9999) . '.' . $name; + $fileName = rand(0000, 9999).'.'.$name; Input::file('logo')->move($destinationPath, $fileName); $companys->logo = $fileName; } @@ -103,21 +110,24 @@ class SettingsController extends Controller { return redirect('getcompany')->with('success', 'Company Updated Successfully'); } catch (Exception $e) { /* redirect to Index page with Fails Message */ - return redirect('getcompany')->with('fails', 'Company can not Updated' . '
  • ' . $e->errorInfo[2] . '
    • '); + return redirect('getcompany')->with('fails', 'Company can not Updated'.'
  • '.$e->errorInfo[2].'
    • '); } } /** - * get the form for System setting page - * @param type System $system - * @param type Department $department - * @param type Timezones $timezone - * @param type Date_format $date + * get the form for System setting page. + * + * @param type System $system + * @param type Department $department + * @param type Timezones $timezone + * @param type Date_format $date * @param type Date_time_format $date_time - * @param type Time_format $time + * @param type Time_format $time + * * @return type Response */ - public function getsystem(System $system, Department $department, Timezones $timezone, Date_format $date, Date_time_format $date_time, Time_format $time) { + public function getsystem(System $system, Department $department, Timezones $timezone, Date_format $date, Date_time_format $date_time, Time_format $time) + { try { /* fetch the values of system from system table */ $systems = $system->whereId('1')->first(); @@ -134,12 +144,15 @@ class SettingsController extends Controller { /** * Update the specified resource in storage. - * @param type int $id - * @param type System $system + * + * @param type int $id + * @param type System $system * @param type SystemRequest $request + * * @return type Response */ - public function postsystem($id, System $system, SystemRequest $request) { + public function postsystem($id, System $system, SystemRequest $request) + { try { // dd($request); /* fetch the values of system request */ @@ -151,19 +164,22 @@ class SettingsController extends Controller { return redirect('getsystem')->with('success', 'System Updated Successfully'); } catch (Exception $e) { /* redirect to Index page with Fails Message */ - return redirect('getsystem')->with('fails', 'System can not Updated' . '
  • ' . $e->errorInfo[2] . '
    • '); + return redirect('getsystem')->with('fails', 'System can not Updated'.'
  • '.$e->errorInfo[2].'
    • '); } } /** - * get the form for Ticket setting page - * @param type Ticket $ticket - * @param type Sla_plan $sla + * get the form for Ticket setting page. + * + * @param type Ticket $ticket + * @param type Sla_plan $sla * @param type Help_topic $topic - * @param type Priority $priority + * @param type Priority $priority + * * @return type Response */ - public function getticket(Ticket $ticket, Sla_plan $sla, Help_topic $topic, Ticket_Priority $priority) { + public function getticket(Ticket $ticket, Sla_plan $sla, Help_topic $topic, Ticket_Priority $priority) + { try { /* fetch the values of ticket from ticket table */ $tickets = $ticket->whereId('1')->first(); @@ -180,12 +196,15 @@ class SettingsController extends Controller { /** * Update the specified resource in storage. - * @param type int $id - * @param type Ticket $ticket + * + * @param type int $id + * @param type Ticket $ticket * @param type Request $request + * * @return type Response */ - public function postticket($id, Ticket $ticket, Request $request) { + public function postticket($id, Ticket $ticket, Request $request) + { try { /* fetch the values of ticket request */ $tickets = $ticket->whereId('1')->first(); @@ -206,18 +225,21 @@ class SettingsController extends Controller { return redirect('getticket')->with('success', 'Ticket Updated Successfully'); } catch (Exception $e) { /* redirect to Index page with Fails Message */ - return redirect('getticket')->with('fails', 'Ticket can not Updated' . '
  • ' . $e->errorInfo[2] . '
    • '); + return redirect('getticket')->with('fails', 'Ticket can not Updated'.'
  • '.$e->errorInfo[2].'
    • '); } } /** - * get the form for Email setting page - * @param type Email $email + * get the form for Email setting page. + * + * @param type Email $email * @param type Template $template - * @param type Emails $email1 + * @param type Emails $email1 + * * @return type Response */ - public function getemail(Email $email, Template $template, Emails $email1) { + public function getemail(Email $email, Template $template, Emails $email1) + { try { /* fetch the values of email from Email table */ $emails = $email->whereId('1')->first(); @@ -234,12 +256,15 @@ class SettingsController extends Controller { /** * Update the specified resource in storage. - * @param type int $id - * @param type Email $email + * + * @param type int $id + * @param type Email $email * @param type EmailRequest $request + * * @return type Response */ - public function postemail($id, Email $email, EmailRequest $request) { + public function postemail($id, Email $email, EmailRequest $request) + { try { /* fetch the values of email request */ $emails = $email->whereId('1')->first(); @@ -258,20 +283,22 @@ class SettingsController extends Controller { return redirect('getemail')->with('success', 'Email Updated Successfully'); } catch (Exception $e) { /* redirect to Index page with Fails Message */ - return redirect('getemail')->with('fails', 'Email can not Updated' . '
  • ' . $e->errorInfo[2] . '
    • '); + return redirect('getemail')->with('fails', 'Email can not Updated'.'
  • '.$e->errorInfo[2].'
    • '); } } /** - * get the form for Access setting page + * get the form for Access setting page. + * * @param type Access $access + * * @return type Response */ // public function getaccess(Access $access) { // try { // /* fetch the values of access from access table */ // $accesses = $access->whereId('1')->first(); -// // Direct to Access Settings Page +// // Direct to Access Settings Page // return view('themes.default1.admin.helpdesk.settings.access', compact('accesses')); // } catch (Exception $e) { // return view('404'); @@ -280,8 +307,10 @@ class SettingsController extends Controller { /** * Update the specified resource in storage. - * @param type Access $access + * + * @param type Access $access * @param type Request $request + * * @return type Response */ // public function postaccess(Access $access, Request $request) { @@ -310,11 +339,14 @@ class SettingsController extends Controller { // } /** - * get the form for Responder setting page + * get the form for Responder setting page. + * * @param type Responder $responder + * * @return type Response */ - public function getresponder(Responder $responder) { + public function getresponder(Responder $responder) + { try { /* fetch the values of responder from responder table */ $responders = $responder->whereId('1')->first(); @@ -327,11 +359,14 @@ class SettingsController extends Controller { /** * Update the specified resource in storage. + * * @param type Responder $responder - * @param type Request $request + * @param type Request $request + * * @return type */ - public function postresponder(Responder $responder, Request $request) { + public function postresponder(Responder $responder, Request $request) + { try { /* fetch the values of responder request */ $responders = $responder->whereId('1')->first(); @@ -348,16 +383,19 @@ class SettingsController extends Controller { return redirect('getresponder')->with('success', 'Responder Updated Successfully'); } catch (Exception $e) { /* redirect to Index page with Fails Message */ - return redirect('getresponder')->with('fails', 'Responder can not Updated' . '
  • ' . $e->errorInfo[2] . '
    • '); + return redirect('getresponder')->with('fails', 'Responder can not Updated'.'
  • '.$e->errorInfo[2].'
    • '); } } /** - * get the form for Alert setting page + * get the form for Alert setting page. + * * @param type Alert $alert + * * @return type Response */ - public function getalert(Alert $alert) { + public function getalert(Alert $alert) + { try { /* fetch the values of alert from alert table */ $alerts = $alert->whereId('1')->first(); @@ -370,12 +408,15 @@ class SettingsController extends Controller { /** * Update the specified resource in storage. - * @param type $id - * @param type Alert $alert + * + * @param type $id + * @param type Alert $alert * @param type Request $request + * * @return type Response */ - public function postalert($id, Alert $alert, Request $request) { + public function postalert($id, Alert $alert, Request $request) + { try { /* fetch the values of alert request */ $alerts = $alert->whereId('1')->first(); @@ -430,38 +471,46 @@ class SettingsController extends Controller { return redirect('getalert')->with('success', 'Alert Updated Successfully'); } catch (Exception $e) { /* redirect to Index page with Fails Message */ - return redirect('getalert')->with('fails', 'Alert can not Updated' . '
  • ' . $e->errorInfo[2] . '
    • '); + return redirect('getalert')->with('fails', 'Alert can not Updated'.'
  • '.$e->errorInfo[2].'
    • '); } } /** - * To display the list of ratings in the system + * To display the list of ratings in the system. + * * @return type View */ - public function RatingSettings() { + public function RatingSettings() + { $ratings = DB::table('settings_ratings')->get(); + return view('themes.default1.admin.helpdesk.settings.ratings', compact('ratings')); } /** - * To store rating data + * To store rating data. + * * @return type Redirect */ - public function PostRatingSettings($slug) { + public function PostRatingSettings($slug) + { $name = Input::get('rating_name'); $publish = Input::get('publish'); $modify = Input::get('modify'); - DB::table('settings_ratings')->whereSlug($slug)->update(array('rating_name' => $name, 'publish' => $publish, 'modify' => $modify)); + DB::table('settings_ratings')->whereSlug($slug)->update(['rating_name' => $name, 'publish' => $publish, 'modify' => $modify]); + return redirect()->back()->with('success', 'Successfully updated'); } /** - * To delete a type of rating + * To delete a type of rating. + * * @return type Redirect */ - public function RatingDelete($slug) { + public function RatingDelete($slug) + { DB::table('settings_ratings')->whereSlug($slug)->delete(); + return redirect()->back()->with('success', 'Successfully Deleted'); } - } diff --git a/app/Http/Controllers/Admin/helpdesk/SlaController.php b/app/Http/Controllers/Admin/helpdesk/SlaController.php index 2dd8c69c5..7dee75a9c 100644 --- a/app/Http/Controllers/Admin/helpdesk/SlaController.php +++ b/app/Http/Controllers/Admin/helpdesk/SlaController.php @@ -15,29 +15,32 @@ use DB; use Exception; /** - * SlaController + * SlaController. * - * @package Controllers - * @subpackage Controller * @author Ladybird */ -class SlaController extends Controller { - +class SlaController extends Controller +{ /** * Create a new controller instance. + * * @return type void */ - public function __construct() { + public function __construct() + { $this->middleware('auth'); $this->middleware('roles'); } /** * Display a listing of the resource. + * * @param type Sla_plan $sla + * * @return type Response */ - public function index(Sla_plan $sla) { + public function index(Sla_plan $sla) + { try { /* Declare a Variable $slas to store all Values From Sla_plan Table */ $slas = $sla->get(); @@ -50,9 +53,11 @@ class SlaController extends Controller { /** * Show the form for creating a new resource. + * * @return type Response */ - public function create() { + public function create() + { try { /* Direct to Create Page */ return view('themes.default1.admin.helpdesk.manage.sla.create'); @@ -63,11 +68,14 @@ class SlaController extends Controller { /** * Store a newly created resource in storage. - * @param type Sla_plan $sla + * + * @param type Sla_plan $sla * @param type SlaRequest $request + * * @return type Response */ - public function store(Sla_plan $sla, SlaRequest $request) { + public function store(Sla_plan $sla, SlaRequest $request) + { try { /* Fill the request values to Sla_plan Table */ /* Check whether function success or not */ @@ -76,21 +84,25 @@ class SlaController extends Controller { return redirect('sla')->with('success', 'SLA Plan Created Successfully'); } catch (Exception $e) { /* redirect to Index page with Fails Message */ - return redirect('sla')->with('fails', 'SLA Plan can not Create' . '
  • ' . $e->errorInfo[2] . '
    • '); + return redirect('sla')->with('fails', 'SLA Plan can not Create'.'
  • '.$e->errorInfo[2].'
    • '); } } /** * Show the form for editing the specified resource. - * @param type int $id + * + * @param type int $id * @param type Sla_plan $sla + * * @return type Response */ - public function edit($id, Sla_plan $sla) { + public function edit($id, Sla_plan $sla) + { try { /* Direct to edit page along values of perticular field using Id */ $slas = $sla->whereId($id)->first(); $slas->get(); + return view('themes.default1.admin.helpdesk.manage.sla.edit', compact('slas')); } catch (Exception $e) { return redirect()->back()->with('fails', $e->errorInfo[2]); @@ -99,12 +111,15 @@ class SlaController extends Controller { /** * Update the specified resource in storage. - * @param type int $id - * @param type Sla_plan $sla + * + * @param type int $id + * @param type Sla_plan $sla * @param type SlaUpdate $request + * * @return type Response */ - public function update($id, Sla_plan $sla, SlaUpdate $request) { + public function update($id, Sla_plan $sla, SlaUpdate $request) + { try { /* Fill values to selected field using Id except Check box */ $slas = $sla->whereId($id)->first(); @@ -119,17 +134,20 @@ class SlaController extends Controller { return redirect('sla')->with('success', 'SLA Plan Updated Successfully'); } catch (Exception $e) { /* redirect to Index page with Fails Message */ - return redirect('sla')->with('fails', 'SLA Plan can not Update' . '
  • ' . $e->errorInfo[2] . '
    • '); + return redirect('sla')->with('fails', 'SLA Plan can not Update'.'
  • '.$e->errorInfo[2].'
    • '); } } /** * Remove the specified resource from storage. - * @param type int $id + * + * @param type int $id * @param type Sla_plan $sla + * * @return type Response */ - public function destroy($id, Sla_plan $sla) { + public function destroy($id, Sla_plan $sla) + { $default_sla = Ticket::where('id', '=', '1')->first(); if ($default_sla->sla == $id) { return redirect('departments')->with('fails', 'You cannot delete default department'); @@ -137,49 +155,48 @@ class SlaController extends Controller { $tickets = DB::table('tickets')->where('sla', '=', $id)->update(['sla' => $default_sla->sla]); if ($tickets > 0) { if ($tickets > 1) { - $text_tickets = "Tickets"; + $text_tickets = 'Tickets'; } else { - $text_tickets = "Ticket"; + $text_tickets = 'Ticket'; } - $ticket = '
  • ' . $tickets . ' ' . $text_tickets . ' have been moved to default SLA
    • '; + $ticket = '
  • '.$tickets.' '.$text_tickets.' have been moved to default SLA
    • '; } else { - $ticket = ""; + $ticket = ''; } $dept = DB::table('department')->where('sla', '=', $id)->update(['sla' => $default_sla->sla]); if ($dept > 0) { if ($dept > 1) { - $text_dept = "Emails"; + $text_dept = 'Emails'; } else { - $text_dept = "Email"; + $text_dept = 'Email'; } $dept = '
  • Associated department have been moved to default SLA
    • '; } else { - $dept = ""; + $dept = ''; } $topic = DB::table('help_topic')->where('sla_plan', '=', $id)->update(['sla_plan' => $default_sla->sla]); if ($topic > 0) { if ($topic > 1) { - $text_topic = "Emails"; + $text_topic = 'Emails'; } else { - $text_topic = "Email"; + $text_topic = 'Email'; } $topic = '
  • Associated Help Topic have been moved to default SLA
    • '; } else { - $topic = ""; + $topic = ''; } - $message = $ticket . $dept . $topic; + $message = $ticket.$dept.$topic; /* Delete a perticular field from the database by delete() using Id */ $slas = $sla->whereId($id)->first(); /* Check whether function success or not */ try { $slas->delete(); /* redirect to Index page with Success Message */ - return redirect('sla')->with('success', 'SLA Plan Deleted Successfully' . $message); + return redirect('sla')->with('success', 'SLA Plan Deleted Successfully'.$message); } catch (Exception $e) { /* redirect to Index page with Fails Message */ - return redirect('sla')->with('fails', 'SLA Plan can not Delete' . '
  • ' . $e->errorInfo[2] . '
    • '); + return redirect('sla')->with('fails', 'SLA Plan can not Delete'.'
  • '.$e->errorInfo[2].'
    • '); } } } - } diff --git a/app/Http/Controllers/Admin/helpdesk/TeamController.php b/app/Http/Controllers/Admin/helpdesk/TeamController.php index 396c996d7..0af3a5d77 100644 --- a/app/Http/Controllers/Admin/helpdesk/TeamController.php +++ b/app/Http/Controllers/Admin/helpdesk/TeamController.php @@ -16,35 +16,39 @@ use DB; use Exception; /** - * TeamController + * TeamController. * - * @package Controllers - * @subpackage Controller * @author Ladybird */ -class TeamController extends Controller { - +class TeamController extends Controller +{ /** * Create a new controller instance. + * * @return type void */ - public function __construct() { + public function __construct() + { $this->middleware('auth'); $this->middleware('roles'); } /** - * get Index page - * @param type Teams $team + * get Index page. + * + * @param type Teams $team * @param type Assign_team_agent $assign_team_agent + * * @return type Response */ - public function index(Teams $team, Assign_team_agent $assign_team_agent) { + public function index(Teams $team, Assign_team_agent $assign_team_agent) + { try { $teams = $team->get(); /* find out the Number of Members in the Team */ $id = $teams->lists('id'); $assign_team_agent = $assign_team_agent->get(); + return view('themes.default1.admin.helpdesk.agent.teams.index', compact('assign_team_agent', 'teams')); } catch (Exception $e) { return redirect()->back()->with('fails', $e->errorInfo[2]); @@ -53,12 +57,16 @@ class TeamController extends Controller { /** * Show the form for creating a new resource. + * * @param type User $user + * * @return type Response */ - public function create(User $user) { + public function create(User $user) + { try { $user = $user->get(); + return view('themes.default1.admin.helpdesk.agent.teams.create', compact('user')); } catch (Exception $e) { return redirect()->back()->with('fails', $e->errorInfo[2]); @@ -67,12 +75,14 @@ class TeamController extends Controller { /** * Store a newly created resource in storage. - * @param type Teams $team + * + * @param type Teams $team * @param type TeamRequest $request + * * @return type Response */ - public function store(Teams $team, TeamRequest $request) { - + public function store(Teams $team, TeamRequest $request) + { if ($request->team_lead) { $team_lead = $request->team_lead; } else { @@ -86,24 +96,28 @@ class TeamController extends Controller { return redirect('teams')->with('success', 'Teams Created Successfully'); } catch (Exception $e) { /* redirect to Index page with Fails Message */ - return redirect('teams')->with('fails', 'Teams can not Create' . '
  • ' . $e->errorInfo[2] . '
    • '); + return redirect('teams')->with('fails', 'Teams can not Create'.'
  • '.$e->errorInfo[2].'
    • '); } } /** * Show the form for editing the specified resource. - * @param type $id - * @param type User $user + * + * @param type $id + * @param type User $user * @param type Assign_team_agent $assign_team_agent - * @param type Teams $team + * @param type Teams $team + * * @return type Response */ - public function edit($id, User $user, Assign_team_agent $assign_team_agent, Teams $team) { + public function edit($id, User $user, Assign_team_agent $assign_team_agent, Teams $team) + { try { $user = $user->whereId($id)->first(); $teams = $team->whereId($id)->first(); $agent_team = $assign_team_agent->where('team_id', $id)->get(); $agent_id = $agent_team->lists('agent_id', 'agent_id'); + return view('themes.default1.admin.helpdesk.agent.teams.edit', compact('agent_id', 'user', 'teams', 'allagents')); } catch (Exception $e) { return redirect()->back()->with('fails', $e->errorInfo[2]); @@ -112,13 +126,15 @@ class TeamController extends Controller { /** * Update the specified resource in storage. - * @param type int $id - * @param type Teams $team + * + * @param type int $id + * @param type Teams $team * @param type TeamUpdate $request + * * @return type Response */ - public function update($id, Teams $team, TeamUpdate $request) { - + public function update($id, Teams $team, TeamUpdate $request) + { $teams = $team->whereId($id)->first(); //updating check box if ($request->team_lead) { @@ -140,18 +156,21 @@ class TeamController extends Controller { return redirect('teams')->with('success', 'Teams Updated Successfully'); } catch (Exception $e) { /* redirect to Index page with Fails Message */ - return redirect('teams')->with('fails', 'Teams can not Update' . '
  • ' . $e->errorInfo[2] . '
    • '); + return redirect('teams')->with('fails', 'Teams can not Update'.'
  • '.$e->errorInfo[2].'
    • '); } } /** * Remove the specified resource from storage. - * @param type int $id - * @param type Teams $team + * + * @param type int $id + * @param type Teams $team * @param type Assign_team_agent $assign_team_agent + * * @return type Response */ - public function destroy($id, Teams $team, Assign_team_agent $assign_team_agent) { + public function destroy($id, Teams $team, Assign_team_agent $assign_team_agent) + { try { $assign_team_agent->where('team_id', $id)->delete(); $teams = $team->whereId($id)->first(); @@ -162,8 +181,7 @@ class TeamController extends Controller { return redirect('teams')->with('success', 'Teams Deleted Successfully'); } catch (Exception $e) { /* redirect to Index page with Fails Message */ - return redirect('teams')->with('fails', 'Teams can not Delete' . '
  • ' . $e->errorInfo[2] . '
    • '); + return redirect('teams')->with('fails', 'Teams can not Delete'.'
  • '.$e->errorInfo[2].'
    • '); } } - } diff --git a/app/Http/Controllers/Admin/helpdesk/TemplateController.php b/app/Http/Controllers/Admin/helpdesk/TemplateController.php index 9e55e240d..02c639377 100644 --- a/app/Http/Controllers/Admin/helpdesk/TemplateController.php +++ b/app/Http/Controllers/Admin/helpdesk/TemplateController.php @@ -3,9 +3,9 @@ namespace App\Http\Controllers\Admin\helpdesk; // controllers -use App\Http\Controllers\Controller; -use App\Http\Controllers\Common\SettingsController; use App\Http\Controllers\Common\PhpMailController; +use App\Http\Controllers\Common\SettingsController; +use App\Http\Controllers\Controller; // requests use App\Http\Requests\helpdesk\TemplateRequest; use App\Http\Requests\helpdesk\TemplateUdate; @@ -14,25 +14,25 @@ use App\Model\helpdesk\Email\Emails; use App\Model\helpdesk\Email\Template; use App\Model\helpdesk\Utility\Languages; // classes -use Illuminate\Http\Request; -use Mail; use Exception; +use Illuminate\Http\Request; use Input; +use Mail; /** - * TemplateController + * TemplateController. * - * @package Controllers - * @subpackage Controller * @author Ladybird */ -class TemplateController extends Controller { - +class TemplateController extends Controller +{ /** * Create a new controller instance. + * * @return type void */ - public function __construct(PhpMailController $PhpMailController) { + public function __construct(PhpMailController $PhpMailController) + { $this->PhpMailController = $PhpMailController; SettingsController::smtp(); $this->middleware('auth'); @@ -41,12 +41,16 @@ class TemplateController extends Controller { /** * Display a listing of the resource. + * * @param type Template $template + * * @return type Response */ - public function index(Template $template) { + public function index(Template $template) + { try { $templates = $template->get(); + return view('themes.default1.admin.helpdesk.emails.template.index', compact('templates')); } catch (Exception $e) { return view('404'); @@ -55,14 +59,18 @@ class TemplateController extends Controller { /** * Show the form for creating a new resource. + * * @param type Languages $language - * @param type Template $template + * @param type Template $template + * * @return type Response */ - public function create(Languages $language, Template $template) { + public function create(Languages $language, Template $template) + { try { $templates = $template->get(); $languages = $language->get(); + return view('themes.default1.admin.helpdesk.emails.template.create', compact('languages', 'templates')); } catch (Exception $e) { return view('404'); @@ -71,11 +79,14 @@ class TemplateController extends Controller { /** * Store a newly created resource in storage. - * @param type Template $template + * + * @param type Template $template * @param type TemplateRequest $request + * * @return type Response */ - public function store(Template $template, TemplateRequest $request) { + public function store(Template $template, TemplateRequest $request) + { try { /* Check whether function success or not */ if ($template->fill($request->input())->save() == true) { @@ -93,49 +104,60 @@ class TemplateController extends Controller { /** * Display the specified resource. - * @param int $id + * + * @param int $id + * * @return Response */ - public function show($id) { + public function show($id) + { // } /** * Show the form for editing the specified resource. - * @param type $id - * @param type Template $template + * + * @param type $id + * @param type Template $template * @param type Languages $language + * * @return type Response */ - public function listdirectories() { + public function listdirectories() + { $path = '../resources/views/emails/'; $directories = scandir($path); $directory = str_replace('/', '-', $path); + return view('themes.default1.admin.helpdesk.emails.template.listdirectories', compact('directories', 'directory')); } - public function listtemplates($template, $path) { + public function listtemplates($template, $path) + { $paths = str_replace('-', '/', $path); - $directory2 = $paths . $template; + $directory2 = $paths.$template; $templates = scandir($directory2); - $directory = str_replace('/', '-', $directory2 . '/'); + $directory = str_replace('/', '-', $directory2.'/'); + return view('themes.default1.admin.helpdesk.emails.template.listtemplates', compact('templates', 'directory')); } - public function readtemplate($template, $path) { + public function readtemplate($template, $path) + { $directory = str_replace('-', '/', $path); - $handle = fopen($directory . $template, "r"); - $contents = fread($handle, filesize($directory . $template)); + $handle = fopen($directory.$template, 'r'); + $contents = fread($handle, filesize($directory.$template)); fclose($handle); return view('themes.default1.admin.helpdesk.emails.template.readtemplates', compact('contents', 'template', 'path')); } - public function createtemplate() { + public function createtemplate() + { $directory = '../resources/views/emails/'; $fname = Input::get('folder_name'); - $filename = $directory . $fname; + $filename = $directory.$fname; // images folder creation using php // $mydir = dirname( __FILE__ )."/html/images"; @@ -147,32 +169,37 @@ class TemplateController extends Controller { if (!file_exists($filename)) { mkdir($filename, 0777); } - $files = array_filter(scandir($directory . 'default')); + $files = array_filter(scandir($directory.'default')); foreach ($files as $file) { - if ($file === '.' or $file === '..') + if ($file === '.' or $file === '..') { continue; + } if (!is_dir($file)) { // $file_to_go = str_replace("code/resources/views/emails/",'code/resources/views/emails/'.$fname,$file); - $destination = $directory . $fname . '/'; + $destination = $directory.$fname.'/'; - copy($directory . 'default/' . $file, $destination . $file); + copy($directory.'default/'.$file, $destination.$file); } } + return \Redirect::back()->with('success', 'Successfully copied'); } - public function writetemplate($template, $path) { + public function writetemplate($template, $path) + { $directory = str_replace('-', '/', $path); $b = Input::get('templatedata'); - file_put_contents($directory . $template, print_r($b, true)); + file_put_contents($directory.$template, print_r($b, true)); + return \Redirect::back()->with('success', 'Successfully updated'); } - public function deletetemplate($template, $path) { + public function deletetemplate($template, $path) + { $directory = str_replace('-', '/', $path); - $dir = $directory . $template; + $dir = $directory.$template; $status = \DB::table('settings_email')->first(); if ($template == 'default' or $template == $status->template) { return \Redirect::back()->with('fails', 'You cannot delete a default or active directory!'); @@ -180,26 +207,31 @@ class TemplateController extends Controller { if (is_dir($dir)) { $objects = scandir($dir); foreach ($objects as $object) { - if ($object != "." && $object != "..") { - unlink($dir . "/" . $object); + if ($object != '.' && $object != '..') { + unlink($dir.'/'.$object); } } rmdir($dir); } else { rmdir($dir); } + return \Redirect::back()->with('success', 'Successfully Deleted'); } - public function activateset($setname) { - \DB::table('settings_email')->update(array('template' => $setname)); + public function activateset($setname) + { + \DB::table('settings_email')->update(['template' => $setname]); + return \Redirect::back()->with('success', 'You have Successfully Activated this Set'); } - public function edit($id, Template $template, Languages $language) { + public function edit($id, Template $template, Languages $language) + { try { $templates = $template->whereId($id)->first(); $languages = $language->get(); + return view('themes.default1.admin.helpdesk.emails.template.edit', compact('templates', 'languages')); } catch (Exception $e) { return view('404'); @@ -208,12 +240,15 @@ class TemplateController extends Controller { /** * Update the specified resource in storage. - * @param type int $id - * @param type Template $template + * + * @param type int $id + * @param type Template $template * @param type TemplateUdate $request + * * @return type Response */ - public function update($id, Template $template, TemplateUdate $request) { + public function update($id, Template $template, TemplateUdate $request) + { try { //TODO validation $templates = $template->whereId($id)->first(); @@ -233,11 +268,14 @@ class TemplateController extends Controller { /** * Remove the specified resource from storage. - * @param type int $id + * + * @param type int $id * @param type Template $template + * * @return type Response */ - public function destroy($id, Template $template) { + public function destroy($id, Template $template) + { try { $templates = $template->whereId($id)->first(); /* Check whether function success or not */ @@ -256,12 +294,16 @@ class TemplateController extends Controller { /** * Form for Email connection checking. + * * @param type Emails $email + * * @return type Response */ - public function formDiagno(Emails $email) { + public function formDiagno(Emails $email) + { try { $emails = $email->get(); + return view('themes.default1.admin.helpdesk.emails.template.formDiagno', compact('emails')); } catch (Exception $e) { return view('404'); @@ -269,11 +311,14 @@ class TemplateController extends Controller { } /** - * function to send emails + * function to send emails. + * * @param type Request $request + * * @return type */ - public function postDiagno(Request $request) { + public function postDiagno(Request $request) + { $email = $request->input('to'); if ($email == null) { return redirect('getdiagno')->with('fails', 'Please provide E-mail address !'); @@ -283,5 +328,4 @@ class TemplateController extends Controller { return redirect('getdiagno')->with('success', 'Please check your mail. An E-mail has been sent to your E-mail address'); } - } diff --git a/app/Http/Controllers/Admin/helpdesk/ThreadController.php b/app/Http/Controllers/Admin/helpdesk/ThreadController.php index f9653d36e..9306834be 100644 --- a/app/Http/Controllers/Admin/helpdesk/ThreadController.php +++ b/app/Http/Controllers/Admin/helpdesk/ThreadController.php @@ -11,21 +11,22 @@ use App\Model\helpdesk\Ticket_thread; use Exception; /** - * ThreadController + * ThreadController. * - * @package Controllers - * @subpackage Controller * @author Ladybird */ -class ThreadController extends Controller { - +class ThreadController extends Controller +{ /** - * get the values from ticket_thread Table and direct to view page + * get the values from ticket_thread Table and direct to view page. + * * @param type Ticket_thread $thread - * @param type Priority $priority - * @return type Response + * @param type Priority $priority + * + * @return type Response */ - public function getTickets(Ticket_thread $thread, Priority $priority) { + public function getTickets(Ticket_thread $thread, Priority $priority) + { try { /* get the values of Ticket_thread from Ticket_thread Table */ $threads = $thread->get(); @@ -37,5 +38,4 @@ class ThreadController extends Controller { return view('404'); } } - } diff --git a/app/Http/Controllers/Agent/helpdesk/CannedController.php b/app/Http/Controllers/Agent/helpdesk/CannedController.php index 1b61bdeb6..771a426a5 100644 --- a/app/Http/Controllers/Agent/helpdesk/CannedController.php +++ b/app/Http/Controllers/Agent/helpdesk/CannedController.php @@ -14,25 +14,25 @@ use App\User; use Exception; /** - * CannedController + * CannedController. * * This controller is for all the functionalities of Canned response for Agents in the Agent Panel * - * @package Controllers - * @subpackage Controller * @author Ladybird */ -class CannedController extends Controller { - +class CannedController extends Controller +{ /** * Create a new controller instance. * constructor to check * 1. authentication * 2. user roles - * 3. roles must be agent + * 3. roles must be agent. + * * @return void */ - public function __construct() { + public function __construct() + { // checking authentication $this->middleware('auth'); // checking if role is agent @@ -41,27 +41,34 @@ class CannedController extends Controller { /** * Display a listing of the Canned Responses. + * * @return type View */ - public function index() { + public function index() + { return view('themes.default1.agent.helpdesk.canned.index'); } /** - * Show the form for creating a new Canned Response + * Show the form for creating a new Canned Response. + * * @return type View */ - public function create() { + public function create() + { return view('themes.default1.agent.helpdesk.canned.create'); } /** * Store a newly created Canned Response. - * @param type CannedRequest $request - * @param type Canned $canned + * + * @param type CannedRequest $request + * @param type Canned $canned + * * @return type Redirect */ - public function store(CannedRequest $request, Canned $canned) { + public function store(CannedRequest $request, Canned $canned) + { // fetching all the requested inputs $canned->user_id = \Auth::user()->id; $canned->title = $request->input('title'); @@ -69,6 +76,7 @@ class CannedController extends Controller { try { // saving inputs $canned->save(); + return redirect()->route('canned.list')->with('success', 'Added Successfully'); } catch (Exception $e) { return redirect()->route('canned.list')->with('fails', $e->errorInfo[2]); @@ -77,24 +85,31 @@ class CannedController extends Controller { /** * Show the form for editing the Canned Response. - * @param type $id - * @param type Canned $canned + * + * @param type $id + * @param type Canned $canned + * * @return type View */ - public function edit($id, Canned $canned) { + public function edit($id, Canned $canned) + { // fetching requested canned response $canned = $canned->where('user_id', '=', \Auth::user()->id)->where('id', '=', $id)->first(); + return view('themes.default1.agent.helpdesk.canned.edit', compact('canned')); } /** * Update the Canned Response in database. - * @param type $id - * @param type CannedUpdateRequest $request - * @param type Canned $canned + * + * @param type $id + * @param type CannedUpdateRequest $request + * @param type Canned $canned + * * @return type Redirect */ - public function update($id, CannedUpdateRequest $request, Canned $canned) { + public function update($id, CannedUpdateRequest $request, Canned $canned) + { /* select the field where id = $id(request Id) */ $canned = $canned->where('id', '=', $id)->where('user_id', '=', \Auth::user()->id)->first(); // fetching all the requested inputs @@ -104,6 +119,7 @@ class CannedController extends Controller { try { // saving inputs $canned->save(); + return redirect()->route('canned.list')->with('success', 'Updated Successfully'); } catch (Exception $e) { return redirect()->route('canned.list')->with('fails', $e->errorInfo[2]); @@ -112,11 +128,14 @@ class CannedController extends Controller { /** * Delete the Canned Response from storage. - * @param type $id - * @param type Canned $canned + * + * @param type $id + * @param type Canned $canned + * * @return type Redirect */ - public function destroy($id, Canned $canned) { + public function destroy($id, Canned $canned) + { /* select the field where id = $id(request Id) */ $canned = $canned->whereId($id)->first(); /* delete the selected field */ @@ -133,20 +152,22 @@ class CannedController extends Controller { /** * Fetch Canned Response in the ticket detail page. - * @param type $id + * + * @param type $id + * * @return type json */ - public function get_canned($id) { + public function get_canned($id) + { // checking for the canned response with requested value - if ($id != "zzz") { + if ($id != 'zzz') { // fetching canned response $canned = Canned::where('id', '=', $id)->where('user_id', '=', \Auth::user()->id)->first(); $msg = $canned->message; } else { - $msg = ""; + $msg = ''; } // returning the canned response in JSON format return \Response::json($msg); } - } diff --git a/app/Http/Controllers/Agent/helpdesk/DashboardController.php b/app/Http/Controllers/Agent/helpdesk/DashboardController.php index cf7a4dda2..4a09419d2 100644 --- a/app/Http/Controllers/Agent/helpdesk/DashboardController.php +++ b/app/Http/Controllers/Agent/helpdesk/DashboardController.php @@ -5,35 +5,32 @@ namespace App\Http\Controllers\Agent\helpdesk; // controllers use App\Http\Controllers\Controller; // models -use App\Model\helpdesk\Settings\Company; -use App\Model\helpdesk\Ticket\Ticket_Collaborator; -use App\Model\helpdesk\Email\Emails; use App\User; // classes -use DB; -use View; use Auth; +use DB; use Exception; +use View; /** * DashboardController - * This controlleris used to fetch dashboard in the agent panel + * This controlleris used to fetch dashboard in the agent panel. * - * @package Controllers - * @subpackage Controller * @author Ladybird */ -class DashboardController extends Controller { - +class DashboardController extends Controller +{ /** * Create a new controller instance. * constructor to check * 1. authentication * 2. user roles - * 3. roles must be agent + * 3. roles must be agent. + * * @return void */ - public function __construct() { + public function __construct() + { // checking for authentication $this->middleware('auth'); // checking if the role is agent @@ -41,12 +38,14 @@ class DashboardController extends Controller { } /** - * Get the dashboard page + * Get the dashboard page. + * * @return type view */ - public function index() { + public function index() + { // if(Auth::user()->role == "user"){ - // return \Redirect::route('home'); + // return \Redirect::route('home'); // } try { return View::make('themes.default1.agent.helpdesk.dashboard.dashboard'); @@ -56,10 +55,12 @@ class DashboardController extends Controller { } /** - * Fetching dashboard graph data to implement graph + * Fetching dashboard graph data to implement graph. + * * @return type Json */ - public function ChartData($date111 = "", $date122 = "") { + public function ChartData($date111 = '', $date122 = '') + { $date11 = strtotime($date122); $date12 = strtotime($date111); if ($date11 && $date12) { @@ -67,29 +68,29 @@ class DashboardController extends Controller { $date1 = $date11; } else { // generating current date - $date2 = strtotime(Date('Y-m-d')); - $date3 = Date('Y-m-d'); + $date2 = strtotime(date('Y-m-d')); + $date3 = date('Y-m-d'); $format = 'Y-m-d'; // generating a date range of 1 month - $date1 = strtotime(Date($format, strtotime('-1 month' . $date3))); + $date1 = strtotime(date($format, strtotime('-1 month'.$date3))); } - $return = ""; - $last = ""; + $return = ''; + $last = ''; for ($i = $date1; $i <= $date2; $i = $i + 86400) { $thisDate = date('Y-m-d', $i); - $created = \DB::table('tickets')->select('created_at')->where('created_at', 'LIKE', '%' . $thisDate . '%')->count(); - $closed = \DB::table('tickets')->select('closed_at')->where('closed_at', 'LIKE', '%' . $thisDate . '%')->count(); - $reopened = \DB::table('tickets')->select('reopened_at')->where('reopened_at', 'LIKE', '%' . $thisDate . '%')->count(); + $created = \DB::table('tickets')->select('created_at')->where('created_at', 'LIKE', '%'.$thisDate.'%')->count(); + $closed = \DB::table('tickets')->select('closed_at')->where('closed_at', 'LIKE', '%'.$thisDate.'%')->count(); + $reopened = \DB::table('tickets')->select('reopened_at')->where('reopened_at', 'LIKE', '%'.$thisDate.'%')->count(); $value = ['date' => $thisDate, 'open' => $created, 'closed' => $closed, 'reopened' => $reopened]; $array = array_map('htmlentities', $value); $json = html_entity_decode(json_encode($array)); - $return .= $json . ','; + $return .= $json.','; } $last = rtrim($return, ','); - return '[' . $last . ']'; + return '['.$last.']'; // $ticketlist = DB::table('tickets') // ->select(DB::raw('MONTH(updated_at) as month'),DB::raw('SUM(CASE WHEN status = 3 THEN 1 ELSE 0 END) as closed'),DB::raw('SUM(CASE WHEN status = 2 THEN 1 ELSE 0 END) as reopened'),DB::raw('SUM(CASE WHEN status = 1 THEN 1 ELSE 0 END) as open'),DB::raw('SUM(CASE WHEN status = 5 THEN 1 ELSE 0 END) as deleted'), @@ -99,5 +100,4 @@ class DashboardController extends Controller { // ->get(); // return $ticketlist; } - } diff --git a/app/Http/Controllers/Agent/helpdesk/MailController.php b/app/Http/Controllers/Agent/helpdesk/MailController.php index 1cb90eedd..d0901da4c 100644 --- a/app/Http/Controllers/Agent/helpdesk/MailController.php +++ b/app/Http/Controllers/Agent/helpdesk/MailController.php @@ -3,57 +3,50 @@ namespace App\Http\Controllers\Agent\helpdesk; // controllers -use App\Http\Controllers\Controller; -use App\Http\Controllers\Agent\helpdesk\TicketController; +use App; // models -use App\User; +use App\Http\Controllers\Controller; use App\Model\helpdesk\Email\Emails; +use App\Model\helpdesk\Manage\Help_topic; use App\Model\helpdesk\Settings\Email; -use App\Model\helpdesk\Ticket\Ticket_attachments; -use App\Model\helpdesk\Ticket\Ticket_Thread; use App\Model\helpdesk\Settings\System; use App\Model\helpdesk\Settings\Ticket; -use App\Model\helpdesk\Manage\Help_topic; -use App\Model\helpdesk\Utility\MailboxProtocol; +use App\Model\helpdesk\Ticket\Ticket_attachments; use App\Model\helpdesk\Ticket\Ticket_source; -use App\Model\helpdesk\Ticket\Ticket_Priority; +use App\Model\helpdesk\Ticket\Ticket_Thread; use App\Model\helpdesk\Ticket\Tickets; // classes -use PhpImap\Mailbox as ImapMailbox; -use PhpImap\IncomingMail; -use PhpImap\IncomingMailAttachment; -use \ForceUTF8\Encoding; -use App; -use DB; +use App\Model\helpdesk\Utility\MailboxProtocol; use Crypt; -use Schedule; use File; -use Artisan; -use Exception; +use ForceUTF8\Encoding; +use PhpImap\Mailbox as ImapMailbox; /** - * MailController + * MailController. * - * @package Controllers - * @subpackage Controller * @author Ladybird */ -class MailController extends Controller { - +class MailController extends Controller +{ /** * constructor * Create a new controller instance. + * * @param type TicketController $TicketController */ - public function __construct(TicketController $TicketController) { + public function __construct(TicketController $TicketController) + { $this->TicketController = $TicketController; } /** - * Reademails + * Reademails. + * * @return type */ - public function readmails(Emails $emails, Email $settings_email, System $system, Ticket $ticket) { + public function readmails(Emails $emails, Email $settings_email, System $system, Ticket $ticket) + { // $path_url = $system->first()->url; if ($settings_email->first()->email_fetching == 1) { if ($settings_email->first()->all_emails == 1) { @@ -86,11 +79,11 @@ class MailController extends Controller { $protocol = $e_mail->mailbox_protocol; $get_mailboxprotocol = MailboxProtocol::where('id', '=', $protocol)->first(); $protocol = $get_mailboxprotocol->value; - $imap_config = '{' . $host . ':' . $port . $protocol . '}INBOX'; + $imap_config = '{'.$host.':'.$port.$protocol.'}INBOX'; $password = Crypt::decrypt($e_mail->password); $mailbox = new ImapMailbox($imap_config, $e_mail->email_address, $password, __DIR__); - $mails = array(); - $mailsIds = $mailbox->searchMailBox('SINCE ' . date('d-M-Y', strtotime("-1 day"))); + $mails = []; + $mailsIds = $mailbox->searchMailBox('SINCE '.date('d-M-Y', strtotime('-1 day'))); if (!$mailsIds) { die('Mailbox is empty'); } @@ -112,15 +105,15 @@ class MailController extends Controller { } $date = $mail->date; $datetime = $overview[0]->date; - $date_time = explode(" ", $datetime); - $date = $date_time[1] . "-" . $date_time[2] . "-" . $date_time[3] . " " . $date_time[4]; + $date_time = explode(' ', $datetime); + $date = $date_time[1].'-'.$date_time[2].'-'.$date_time[3].' '.$date_time[4]; $date = date('Y-m-d H:i:s', strtotime($date)); // dd($date); if (isset($mail->subject)) { $subject = $mail->subject; } else { - $subject = "No Subject"; + $subject = 'No Subject'; } // dd($subject); @@ -128,7 +121,7 @@ class MailController extends Controller { $fromaddress = $mail->fromAddress; $ticket_source = Ticket_source::where('name', '=', 'email')->first(); $source = $ticket_source->id; - $phone = ""; + $phone = ''; $assign = $get_helptopic->auto_assign; $form_data = null; @@ -141,7 +134,7 @@ class MailController extends Controller { $thread_id = $thread_id; foreach ($mail->getAttachments() as $attachment) { - $support = "support"; + $support = 'support'; // echo $_SERVER['DOCUMENT_ROOT']; $dir_img_paths = __DIR__; $dir_img_path = explode('/code', $dir_img_paths); @@ -150,7 +143,7 @@ class MailController extends Controller { // var_dump($attachment->filePath); // dd($filepath); // $path = $dir_img_path[0]."/code/public/".$filepath[1]; - $path = public_path() . $filepath[1]; + $path = public_path().$filepath[1]; // dd($path); $filesize = filesize($path); $file_data = file_get_contents($path); @@ -159,28 +152,28 @@ class MailController extends Controller { $string = str_replace('-', '', $attachment->name); $filename = explode('src', $attachment->filePath); $filename = str_replace('\\', '', $filename); - $body = str_replace("cid:" . $imageid, $filepath[1], $body); + $body = str_replace('cid:'.$imageid, $filepath[1], $body); $pos = strpos($body, $filepath[1]); if ($pos == false) { if ($settings_email->first()->attachment == 1) { - $upload = new Ticket_attachments; + $upload = new Ticket_attachments(); $upload->file = $file_data; $upload->thread_id = $thread_id; $upload->name = $filepath[1]; $upload->type = $ext; $upload->size = $filesize; - $upload->poster = "ATTACHMENT"; + $upload->poster = 'ATTACHMENT'; $upload->save(); } } else { - $upload = new Ticket_attachments; + $upload = new Ticket_attachments(); $upload->file = $file_data; $upload->thread_id = $thread_id; $upload->name = $filepath[1]; $upload->type = $ext; $upload->size = $filesize; - $upload->poster = "INLINE"; + $upload->poster = 'INLINE'; $upload->save(); } unlink($path); @@ -198,35 +191,45 @@ class MailController extends Controller { } /** - * separate reply - * @param type $body + * separate reply. + * + * @param type $body + * * @return type string */ - public function separate_reply($body) { + public function separate_reply($body) + { $body2 = explode('---Reply above this line---', $body); $body3 = $body2[0]; + return $body3; } /** - * Decode Imap text + * Decode Imap text. + * * @param type $str + * * @return type string */ - public function decode_imap_text($str) { + public function decode_imap_text($str) + { $result = ''; $decode_header = imap_mime_header_decode($str); - foreach ($decode_header AS $obj) { + foreach ($decode_header as $obj) { $result .= htmlspecialchars(rtrim($obj->text, "\t")); } + return $result; } /** - * fetch_attachments + * fetch_attachments. + * * @return type */ - public function fetch_attachments() { + public function fetch_attachments() + { $uploads = Upload::all(); foreach ($uploads as $attachment) { $image = @imagecreatefromstring($attachment->file); @@ -234,24 +237,26 @@ class MailController extends Controller { imagejpeg($image, null, 80); $data = ob_get_contents(); ob_end_clean(); - $var = ''; - echo '
    ' . $var . ''; + $var = ''; + echo '
    '.$var.''; } } /** - * function to load data - * @param type $id + * function to load data. + * + * @param type $id + * * @return type file */ - public function get_data($id) { + public function get_data($id) + { $attachments = App\Model\helpdesk\Ticket\Ticket_attachments::where('id', '=', $id)->get(); foreach ($attachments as $attachment) { - header('Content-type: application/' . $attachment->type . ''); - header('Content-Disposition: inline; filename=' . $attachment->name . ''); + header('Content-type: application/'.$attachment->type.''); + header('Content-Disposition: inline; filename='.$attachment->name.''); header('Content-Transfer-Encoding: binary'); echo $attachment->file; } } - } diff --git a/app/Http/Controllers/Agent/helpdesk/NotificationController.php b/app/Http/Controllers/Agent/helpdesk/NotificationController.php index 278c1ac94..37aea1162 100644 --- a/app/Http/Controllers/Agent/helpdesk/NotificationController.php +++ b/app/Http/Controllers/Agent/helpdesk/NotificationController.php @@ -5,38 +5,35 @@ namespace App\Http\Controllers\Agent\helpdesk; // controllers use App\Http\Controllers\Controller; // Model -use App\User; -use App\Model\helpdesk\Settings\Company; -use App\Model\helpdesk\Agent\Teams; use App\Model\helpdesk\Agent\Department; -use App\Model\helpdesk\Utility\Log_notification; +use App\Model\helpdesk\Agent\Teams; +use App\Model\helpdesk\Settings\Company; use App\Model\helpdesk\settings\Email; +use App\Model\helpdesk\Utility\Log_notification; +use App\User; // classes -use Exception; /** * NotificationController - * This controller is used to send daily notifications + * This controller is used to send daily notifications. * - * @package Controllers - * @subpackage Controller * @author Ladybird */ -class NotificationController extends Controller { - +class NotificationController extends Controller +{ /** - * This function is for sending daily report/notification about the system + * This function is for sending daily report/notification about the system. * */ - public function send_notification() { + public function send_notification() + { //fetching email settings $email = Email::where('id', '=', '1')->first(); // checking if the daily notification is enabled or not if ($email->notification_cron == 1) { // checking if current date is equal to the last entered daily notification log $notification = Log_notification::where('log', '=', 'NOT-1')->orderBy('id', 'DESC')->first(); - $date = explode(" ", $notification->created_at); - if (Date('Y-m-d') == $date[0]) { - + $date = explode(' ', $notification->created_at); + if (date('Y-m-d') == $date[0]) { } else { // creating a daily notification log Log_notification::create(['log' => 'NOT-1']); @@ -54,28 +51,33 @@ class NotificationController extends Controller { } /** - * Admin Notification/Report + * Admin Notification/Report. + * * @param company + * * @return mail * */ - public function send_notification_to_admin($company) { + public function send_notification_to_admin($company) + { // get all admin users $users = User::where('role', '=', 'admin')->get(); foreach ($users as $user) { // Send notification details to admin $email = $user->email; - $user_name = $user->first_name . " " . $user->last_name; - \Mail::send('emails.notifications.admin', ['company' => $company, 'name' => $user_name], function ($message)use ($email, $user_name, $company) { - $message->to($email, $user_name)->subject($company . ' Daily Report '); + $user_name = $user->first_name.' '.$user->last_name; + \Mail::send('emails.notifications.admin', ['company' => $company, 'name' => $user_name], function ($message) use ($email, $user_name, $company) { + $message->to($email, $user_name)->subject($company.' Daily Report '); }); } } /** - * Department Manager Notification/Report + * Department Manager Notification/Report. + * * @return mail * */ - public function send_notification_to_manager($company) { + public function send_notification_to_manager($company) + { // get all department managers $depts = Department::all(); foreach ($depts as $dept) { @@ -85,9 +87,9 @@ class NotificationController extends Controller { foreach ($users as $user) { // Send notification details to manager of a department $email = $user->email; - $user_name = $user->first_name . " " . $user->last_name; - \Mail::send('emails.notifications.manager', ['company' => $company, 'name' => $user_name, 'dept_id' => $dept->id, 'dept_name' => $dept->name], function ($message)use ($email, $user_name, $company, $dept_name) { - $message->to($email, $user_name)->subject($company . ' Daily Report for department manager of ' . $dept_name . ' department.'); + $user_name = $user->first_name.' '.$user->last_name; + \Mail::send('emails.notifications.manager', ['company' => $company, 'name' => $user_name, 'dept_id' => $dept->id, 'dept_name' => $dept->name], function ($message) use ($email, $user_name, $company, $dept_name) { + $message->to($email, $user_name)->subject($company.' Daily Report for department manager of '.$dept_name.' department.'); }); } } @@ -95,10 +97,12 @@ class NotificationController extends Controller { } /** - * Team Lead Notification/Report + * Team Lead Notification/Report. + * * @return mail * */ - public function send_notification_to_team_lead($company) { + public function send_notification_to_team_lead($company) + { // get all Team leads $teams = Teams::all(); foreach ($teams as $team) { @@ -108,9 +112,9 @@ class NotificationController extends Controller { foreach ($users as $user) { // Send notification details to team lead $email = $user->email; - $user_name = $user->first_name . " " . $user->last_name; - \Mail::send('emails.notifications.lead', ['company' => $company, 'name' => $user_name, 'team_id' => $team->id], function ($message)use ($email, $user_name, $company, $team_name) { - $message->to($email, $user_name)->subject($company . ' Daily Report for Team Lead of team ' . $team_name); + $user_name = $user->first_name.' '.$user->last_name; + \Mail::send('emails.notifications.lead', ['company' => $company, 'name' => $user_name, 'team_id' => $team->id], function ($message) use ($email, $user_name, $company, $team_name) { + $message->to($email, $user_name)->subject($company.' Daily Report for Team Lead of team '.$team_name); }); } } @@ -118,35 +122,40 @@ class NotificationController extends Controller { } /** - * Agent Notification/Report + * Agent Notification/Report. + * * @return mail * */ - public function send_notification_to_agent($company) { + public function send_notification_to_agent($company) + { // get all agents users $users = User::where('role', '=', 'agent')->get(); foreach ($users as $user) { // Send notification details to all the agents $email = $user->email; - $user_name = $user->first_name . " " . $user->last_name; - \Mail::send('emails.notifications.agent', ['company' => $company, 'name' => $user_name, 'user_id' => 1], function ($message)use ($email, $user_name, $company) { - $message->to($email, $user_name)->subject($company . ' Daily Report for Agents'); + $user_name = $user->first_name.' '.$user->last_name; + \Mail::send('emails.notifications.agent', ['company' => $company, 'name' => $user_name, 'user_id' => 1], function ($message) use ($email, $user_name, $company) { + $message->to($email, $user_name)->subject($company.' Daily Report for Agents'); }); } } /** - * Fetching company name + * Fetching company name. + * * @return type variable */ - public function company() { + public function company() + { // fetching comapny model $company = Company::Where('id', '=', '1')->first(); // fetching company name if ($company->company_name == null) { - $company = "Support Center"; + $company = 'Support Center'; } else { $company = $company->company_name; } + return $company; } diff --git a/app/Http/Controllers/Agent/helpdesk/OrganizationController.php b/app/Http/Controllers/Agent/helpdesk/OrganizationController.php index a2d4d71e9..bfb5a1c98 100644 --- a/app/Http/Controllers/Agent/helpdesk/OrganizationController.php +++ b/app/Http/Controllers/Agent/helpdesk/OrganizationController.php @@ -6,13 +6,11 @@ namespace App\Http\Controllers\Agent\helpdesk; use App\Http\Controllers\Controller; // requests use App\Http\Requests\helpdesk\OrganizationRequest; - /* include organization model */ use App\Http\Requests\helpdesk\OrganizationUpdate; // models /* Define OrganizationRequest to validate the create form */ use App\Model\helpdesk\Agent_panel\Organization; - /* Define OrganizationUpdate to validate the create form */ use App\Model\helpdesk\Agent_panel\User_org; // classes @@ -22,21 +20,21 @@ use Exception; * OrganizationController * This controller is used to CRUD organization detail. * - * @package Controllers - * @subpackage Controller * @author Ladybird */ -class OrganizationController extends Controller { - +class OrganizationController extends Controller +{ /** * Create a new controller instance. * constructor to check * 1. authentication * 2. user roles - * 3. roles must be agent + * 3. roles must be agent. + * * @return void */ - public function __construct() { + public function __construct() + { // checking for authentication $this->middleware('auth'); // checking if the role is agent @@ -45,10 +43,13 @@ class OrganizationController extends Controller { /** * Display a listing of the resource. + * * @param type Organization $org + * * @return type Response */ - public function index() { + public function index() + { try { /* get all values of table organization */ return view('themes.default1.agent.helpdesk.organization.index'); @@ -58,10 +59,12 @@ class OrganizationController extends Controller { } /** - * This function is used to display the list of Organizations + * This function is used to display the list of Organizations. + * * @return datatable */ - public function org_list() { + public function org_list() + { // chumper datable package call to display Advance datatable return \Datatable::collection(Organization::all()) /* searchable name */ @@ -73,28 +76,31 @@ class OrganizationController extends Controller { // return $model->name; if (strlen($model->name) > 20) { $orgname = substr($model->name, 0, 25); - $orgname = substr($orgname, 0, strrpos($orgname, ' ')) . ' ...'; + $orgname = substr($orgname, 0, strrpos($orgname, ' ')).' ...'; } else { $orgname = $model->name; } + return $orgname; }) /* column website */ ->addColumn('website', function ($model) { $website = $model->website; + return $website; }) /* column phone number */ ->addColumn('phone', function ($model) { $phone = $model->phone; + return $phone; }) /* column action buttons */ ->addColumn('Actions', function ($model) { - // displaying action buttons + // displaying action buttons // modal popup to delete data - return ' ' . \Lang::get('lang.edit') . ' ' . \Lang::get('lang.view') . ' -