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updated version 1.0.3

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This commit is contained in:
sujitprasad
2015-12-09 16:20:35 +05:30
parent 94f4c49254
commit 561a4a2e49
54 changed files with 2500 additions and 185 deletions
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39
code/app/Http/Controllers/Agent/helpdesk/DashboardController.php
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@@ -54,14 +54,37 @@ class DashboardController extends Controller {
*/
public function ChartData()
{
$ticketlist = DB::table('tickets')
->select(DB::raw('MONTH(updated_at) as month'),
DB::raw('count(*) as tickets'))
->groupBy('month')
->orderBy('month', 'asc')
->get();
return $ticketlist;
$date2 = strtotime(Date('Y-m-d'));
$date3 = Date('Y-m-d');
$format = 'Y-m-d';
$date1 = strtotime(Date($format,strtotime('-1 month'. $date3)));
$return = "";
$last = "";
for ( $i = $date1; $i <= $date2; $i = $i + 86400 ) {
$thisDate = date( 'Y-m-d', $i );
$created = \DB::table('tickets')->select('created_at')->where('created_at','LIKE','%'.$thisDate.'%')->count();
$closed = \DB::table('tickets')->select('closed_at')->where('closed_at','LIKE','%'.$thisDate.'%')->count();
$reopened = \DB::table('tickets')->select('reopened_at')->where('reopened_at','LIKE','%'.$thisDate.'%')->count();
$value = ['date' => $thisDate, 'open' => $created, 'closed' => $closed, 'reopened' => $reopened];
$array = array_map('htmlentities',$value);
$json = html_entity_decode(json_encode($array));
$return .= $json.',';
}
$last = rtrim($return,',');
return '['.$last.']';
// $ticketlist = DB::table('tickets')
// ->select(DB::raw('MONTH(updated_at) as month'),DB::raw('SUM(CASE WHEN status = 3 THEN 1 ELSE 0 END) as closed'),DB::raw('SUM(CASE WHEN status = 2 THEN 1 ELSE 0 END) as reopened'),DB::raw('SUM(CASE WHEN status = 1 THEN 1 ELSE 0 END) as open'),DB::raw('SUM(CASE WHEN status = 5 THEN 1 ELSE 0 END) as deleted'),
// DB::raw('count(*) as totaltickets'))
// ->groupBy('month')
// ->orderBy('month', 'asc')
// ->get();
// return $ticketlist;
}
}

131
code/app/Http/Controllers/Agent/helpdesk/NotificationController.php Normal file
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@@ -0,0 +1,131 @@
<?php namespace App\Http\Controllers\Agent\helpdesk;
// controllers
use App\Http\Controllers\Controller;
// Model
use App\User;
use App\Model\helpdesk\Settings\Company;
use App\Model\helpdesk\Agent\Teams;
use App\Model\helpdesk\Agent\Department;
/**
* UserController
*
* @package Controllers
* @subpackage Controller
* @author Ladybird <info@ladybirdweb.com>
*/
class NotificationController extends Controller {
/**
* This function is for sending daily report/notification about the system
* @return mail
**/
public function send_notification() {
// $this->test();
$company = $this->company();
$this->send_notification_to_admin($company);
$this->send_notification_to_team_lead($company);
$this->send_notification_to_manager($company);
$this->send_notification_to_agent($company);
}
/**
* Admin Notification/Report
* @param company
* @return mail
**/
public function send_notification_to_admin($company) {
// get all admin users
$users = User::where('role','=','admin')->get();
foreach ($users as $user) {
$email = $user->email;
$user_name = $user->first_name . " " . $user->last_name;
\Mail::send('emails.notifications.admin', ['company' => $company, 'name'=>$user_name], function ($message)use ($email, $user_name, $company) {
$message->to($email, $user_name)->subject($company . ' Daily Report ');
});
}
}
/**
* Department Manager Notification/Report
* @return mail
**/
public function send_notification_to_manager($company) {
$depts = Department::all();
foreach ($depts as $dept) {
if(isset($dept->manager)) {
$dept_name = $dept->name;
$users = User::where('id','=',$dept->manager)->get();
foreach ($users as $user) {
$email = $user->email;
$user_name = $user->first_name . " " . $user->last_name;
\Mail::send('emails.notifications.manager', ['company' => $company, 'name'=>$user_name,'dept_id' => $dept->id, 'dept_name' => $dept->name], function ($message)use ($email, $user_name, $company, $dept_name) {
$message->to($email, $user_name)->subject($company . ' Daily Report for department manager of '. $dept_name.' department.');
});
}
}
}
}
/**
* Team Lead Notification/Report
* @return mail
**/
public function send_notification_to_team_lead($company) {
$teams = Teams::all();
foreach ($teams as $team) {
if(isset($team->team_lead)) {
$team_name = $team->name;
$users = User::where('id','=',$team->team_lead)->get();
foreach ($users as $user) {
$email = $user->email;
$user_name = $user->first_name . " " . $user->last_name;
\Mail::send('emails.notifications.lead', ['company' => $company, 'name'=>$user_name,'team_id' => $team->id], function ($message)use ($email, $user_name, $company, $team_name) {
$message->to($email, $user_name)->subject($company . ' Daily Report for Team Lead of team '. $team_name);
});
}
}
}
}
/**
* Agent Notification/Report
* @return mail
**/
public function send_notification_to_agent($company) {
// get all agents users
$users = User::where('role','=','agent')->get();
foreach ($users as $user) {
$email = $user->email;
$user_name = $user->first_name . " " . $user->last_name;
\Mail::send('emails.notifications.agent', ['company' => $company, 'name'=>$user_name, 'user_id' => 1], function ($message)use ($email, $user_name, $company) {
$message->to($email, $user_name)->subject($company . ' Daily Report for Agents');
});
}
}
/**
* company
* @return type
*/
public function company()
{
$company = Company::Where('id','=','1')->first();
if($company->company_name == null){
$company = "Support Center";
}else{
$company = $company->company_name;
}
return $company;
}
public function test(){
$email = "sujit.prasad@ladybirdweb.com";
$user_name = "sujit prasad";
\Mail::send('emails.notifications.test', ['user_id' => 1], function ($message) use($email, $user_name) {
$message->to($email, $user_name)->subject('testing reporting');
});
}
}

12
code/app/Http/Controllers/Agent/helpdesk/TicketController.php
View File

@@ -304,6 +304,9 @@ class TicketController extends Controller {
public function reply(Ticket_Thread $thread, TicketRequest $request, Ticket_attachments $ta ) {
$attachments = $request->file('attachment');
$check_attachment = null;
// Event fire
$eventthread = $thread->where('ticket_id',$request->input('ticket_ID'))->first();$eventuserid = $eventthread->user_id;$emailadd = User::where('id',$eventuserid)->first()->email;$source = $eventthread->source;$form_data = $request->except('ReplyContent','ticket_ID','attachment');
\Event::fire(new \App\Events\ClientTicketFormPost($form_data,$emailadd,$source));
// dd($attachments);
// }
//return $attachments;
@@ -389,6 +392,10 @@ class TicketController extends Controller {
//dd($thread->id);\
// mail to main user
//$path = 'C:\wamp\tmp\php5D3A.tmp';
// Event
\Event::fire(new \App\Events\FaveoAfterReply($reply_content,$user->phone_number,$request,$tickets));
Mail::send(array('html'=>'emails.ticket_re-reply'), ['content' => $reply_content, 'ticket_number' => $ticket_number, 'From' => $company, 'name'=>$username, 'Agent_Signature' => $agentsign], function ($message) use ($email, $user_name, $ticket_number, $ticket_subject, $attachments, $check_attachment) {
$message->to($email, $user_name)->subject($ticket_subject . '[#' . $ticket_number . ']');
// if(isset($attachments)){
@@ -558,8 +565,11 @@ class TicketController extends Controller {
$user->role = "user";
$user->active = "1";
// mail user his/her password
if ($user->save()) {
if ($user->save()) {
$user_id = $user->id;
// Event fire
\Event::fire(new \App\Events\ReadMailEvent($user_id,$password));
if (Mail::send('emails.pass', ['password' => $password, 'name' => $username, 'from'=>$company,'emailadd' => $emailadd], function ($message) use ($emailadd, $username,$company) {
$message->to($emailadd, $username)->subject('Welcome to '.$company.' helpdesk');
})) {