cuongpv/faveo
1
0
Fork 0
Code Issues Pull Requests Actions Packages Projects Releases Wiki Activity

updated version 1.0.3

Browse Source
This commit is contained in:
sujitprasad
2015-12-09 16:20:35 +05:30
parent 94f4c49254
commit 561a4a2e49
54 changed files with 2500 additions and 185 deletions
Download Patch File Download Diff File Expand all files Collapse all files

92
code/app/Http/Controllers/Agent/DashboardController.php Normal file
View File

@@ -0,0 +1,92 @@
<?php namespace App\Http\Controllers\Agent\helpdesk;
// controllers
use App\Http\Controllers\Controller;
// models
use App\Model\helpdesk\Settings\Company;
use App\Model\helpdesk\Ticket\Ticket_Collaborator;
use App\Model\helpdesk\Email\Emails;
use App\User;
// classes
use DB;
use View;
use Auth;
/**
* DashboardController
*
* @package Controllers
* @subpackage Controller
* @author Ladybird <info@ladybirdweb.com>
*/
class DashboardController extends Controller {
/**
* Create a new controller instance.
* constructor to check
* 1. authentication
* 2. user roles
* 3. roles must be agent
* @return void
*/
public function __construct() {
$this->middleware('auth');
$this->middleware('role.agent');
}
/**
* Show the form for creating a new resource.
* @return type Response
*/
public function index() {
try {
if(Auth::user()->role == "user"){
return \Redirect::route('home');
}
return View::make('themes.default1.agent.helpdesk.dashboard.dashboard');
} catch (Exception $e) {
return view('404');
}
}
/**
* ChartData
* @return type
*/
public function ChartData()
{
$date2 = strtotime(Date('Y-m-d'));
$date3 = Date('Y-m-d');
$format = 'Y-m-d';
$date1 = strtotime(Date($format,strtotime('-1 month'. $date3)));
$return = "";
$last = "";
for ( $i = $date1; $i <= $date2; $i = $i + 86400 ) {
$thisDate = date( 'Y-m-d', $i );
$created = \DB::table('tickets')->select('created_at')->where('created_at','LIKE','%'.$thisDate.'%')->count();
$closed = \DB::table('tickets')->select('closed_at')->where('closed_at','LIKE','%'.$thisDate.'%')->count();
$reopened = \DB::table('tickets')->select('reopened_at')->where('reopened_at','LIKE','%'.$thisDate.'%')->count();
$value = ['date' => $thisDate, 'open' => $created, 'closed' => $closed, 'reopened' => $reopened];
$array = array_map('htmlentities',$value);
$json = html_entity_decode(json_encode($array));
$return .= $json.',';
}
$last = rtrim($return,',');
return '['.$last.']';
// $ticketlist = DB::table('tickets')
// ->select(DB::raw('MONTH(updated_at) as month'),DB::raw('SUM(CASE WHEN status = 3 THEN 1 ELSE 0 END) as closed'),DB::raw('SUM(CASE WHEN status = 2 THEN 1 ELSE 0 END) as reopened'),DB::raw('SUM(CASE WHEN status = 1 THEN 1 ELSE 0 END) as open'),
// DB::raw('count(*) as totaltickets'))
// ->groupBy('month')
// ->orderBy('month', 'asc')
// ->get();
// return $ticketlist;
}
}

234
code/app/Http/Controllers/Agent/dashboard.blade.php Normal file
View File

@@ -0,0 +1,234 @@
@extends('themes.default1.agent.layout.agent')
@section('Dashboard')
class="active"
@stop
@section('dashboard-bar')
active
@stop
@section('dashboard')
class="active"
@stop
@section('content')
<div class="box box-info">
<?php
// $tickets = App\Model\Ticket\Tickets::where('created_at','>=',date('Y-m-d'))->get();
// echo count($tickets);
?>
<div class="box-header with-border">
<h3 class="box-title">{!! Lang::get('lang.line_chart') !!}</h3>
<div class="box-tools pull-right">
<button class="btn btn-box-tool" data-widget="collapse"><i class="fa fa-minus"></i></button>
<button class="btn btn-box-tool" data-widget="remove"><i class="fa fa-times"></i></button>
</div>
</div>
<div class="box-body">
<div class="chart" >
<div id="legendDiv"></div>
<canvas class="chart-data" id="tickets-graph" width="1000" height="400"></canvas>
</div>
</div><!-- /.box-body -->
</div><!-- /.box -->
<hr/>
<div class="box">
<div class="box-header">
<h1>{!! Lang::get('lang.statistics') !!}</h1>
</div>
<div class="box-body">
<table class="table table-hover" style="overflow:hidden;">
<tr>
<th>{!! Lang::get('lang.department') !!}</th>
<th>{!! Lang::get('lang.opened') !!}</th>
<th>{!! Lang::get('lang.resolved') !!}</th>
<th>{!! Lang::get('lang.closed') !!}</th>
<th>{!! Lang::get('lang.deleted') !!}</th>
</tr>
<?php $departments = App\Model\helpdesk\Agent\Department::all(); ?>
@foreach($departments as $department)
<?php
$open = App\Model\helpdesk\Ticket\Tickets::where('dept_id','=',$department->id)->where('status','=',1)->count();
$resolve = App\Model\helpdesk\Ticket\Tickets::where('dept_id','=',$department->id)->where('status','=',2)->count();
$close = App\Model\helpdesk\Ticket\Tickets::where('dept_id','=',$department->id)->where('status','=',3)->count();
$delete = App\Model\helpdesk\Ticket\Tickets::where('dept_id','=',$department->id)->where('status','=',5)->count();
?>
<tr>
<td>{!! $department->name !!}</td>
<td>{!! $open !!}</td>
<td>{!! $resolve !!}</td>
<td>{!! $close !!}</td>
<td>{!! $delete !!}</td>
</tr>
@endforeach
</table>
</div>
</div>
<script src="{{asset("lb-faveo/plugins/chartjs/Chart.min.js")}}" type="text/javascript"></script>
<script type="text/javascript">
$(function(){
$.getJSON("agen", function (result) {
var labels = [],data=[],data2=[],data3=[],data4=[];
for (var i = 0; i < result.length; i++) {
$var12 = result[i].month;
if($var12 == 1){
$var13 = "January";
}
if($var12 == 2){
$var13 = "Febuary";
}
if($var12 == 3){
$var13 = "March";
}
if($var12 == 4){
$var13 = "April";
}
if($var12 == 5){
$var13 = "May";
}
if($var12 == 6){
$var13 = "June";
}
if($var12 == 7){
$var13 = "July";
}
if($var12 == 8){
$var13 = "August";
}
if($var12 == 9){
$var13 = "September";
}
if($var12 == 10){
$var13 = "October";
}
if($var12 == 11){
$var13 = "November";
}
if($var12 == 12){
$var13 = "December";
}
labels.push($var13);
data.push(result[i].totaltickets);
data2.push(result[i].closed);
data3.push(result[i].reopened);
data4.push(result[i].open);
}
var buyerData = {
labels : labels,
datasets : [
{
label : "Total Tickets" ,
fillColor : "rgba(240, 127, 110, 0.3)",
strokeColor : "#f56954",
pointColor : "#A62121",
pointStrokeColor : "#E60073",
data : data
}
,
{
label : "Open Tickets" ,
fillColor : "rgba(255, 102, 204, 0.4)",
strokeColor : "#f56954",
pointColor : "#FF66CC",
pointStrokeColor : "#fff",
pointHighlightFill : "#FF4DC3",
pointHighlightStroke : "rgba(151,187,205,1)",
data : data4
}
,
{
label : "Closed Tickets",
fillColor : "rgba(151,187,205,0.2)",
strokeColor : "rgba(151,187,205,1)",
pointColor : "rgba(151,187,205,1)",
pointStrokeColor : "#0000CC",
pointHighlightFill : "#0000E6",
pointHighlightStroke : "rgba(151,187,205,1)",
data : data2
}
,
{
label : "Reopened Tickets",
fillColor : "rgba(102,255,51,0.2)",
strokeColor : "rgba(151,187,205,1)",
pointColor : "rgba(46,184,0,1)",
pointStrokeColor : "#fff",
pointHighlightFill : "#fff",
pointHighlightStroke : "rgba(151,187,205,1)",
data : data3
}
]
};
var myLineChart = new Chart(document.getElementById("tickets-graph").getContext("2d")).Line(buyerData, {
showScale: true,
//Boolean - Whether grid lines are shown across the chart
scaleShowGridLines: false,
//String - Colour of the grid lines
scaleGridLineColor: "rgba(0,0,0,.05)",
//Number - Width of the grid lines
scaleGridLineWidth: 1,
//Boolean - Whether to show horizontal lines (except X axis)
scaleShowHorizontalLines: true,
//Boolean - Whether to show vertical lines (except Y axis)
scaleShowVerticalLines: true,
//Boolean - Whether the line is curved between points
bezierCurve: false,
//Number - Tension of the bezier curve between points
bezierCurveTension: 0.3,
//Boolean - Whether to show a dot for each point
pointDot: true,
//Number - Radius of each point dot in pixels
pointDotRadius: 4,
//Number - Pixel width of point dot stroke
pointDotStrokeWidth: 1,
//Number - amount extra to add to the radius to cater for hit detection outside the drawn point
pointHitDetectionRadius: 20,
//Boolean - Whether to show a stroke for datasets
datasetStroke: true,
//Number - Pixel width of dataset stroke
datasetStrokeWidth: 1,
//Boolean - Whether to fill the dataset with a color
datasetFill: true,
//String - A legend template
//Boolean - whether to maintain the starting aspect ratio or not when responsive, if set to false, will take up entire container
maintainAspectRatio: false,
//Boolean - whether to make the chart responsive to window resizing
responsive: true,
legendTemplate : '<ul style="list-style-type: square;">'
+'<% for (var i=0; i<datasets.length; i++) { %>'
+'<li style="color: <%=datasets[i].pointColor%>;">'
+'<span style=\"background-color:<%=datasets[i].pointColor%>\"></span>'
+'<% if (datasets[i].label) { %><%= datasets[i].label %><% } %>'
+'</li>'
+'<% } %>'
+'</ul>'
});
document.getElementById("legendDiv").innerHTML = myLineChart.generateLegend();
});
});
</script>
@stop

39
code/app/Http/Controllers/Agent/helpdesk/DashboardController.php
View File

@@ -54,14 +54,37 @@ class DashboardController extends Controller {
*/
public function ChartData()
{
$ticketlist = DB::table('tickets')
->select(DB::raw('MONTH(updated_at) as month'),
DB::raw('count(*) as tickets'))
->groupBy('month')
->orderBy('month', 'asc')
->get();
return $ticketlist;
$date2 = strtotime(Date('Y-m-d'));
$date3 = Date('Y-m-d');
$format = 'Y-m-d';
$date1 = strtotime(Date($format,strtotime('-1 month'. $date3)));
$return = "";
$last = "";
for ( $i = $date1; $i <= $date2; $i = $i + 86400 ) {
$thisDate = date( 'Y-m-d', $i );
$created = \DB::table('tickets')->select('created_at')->where('created_at','LIKE','%'.$thisDate.'%')->count();
$closed = \DB::table('tickets')->select('closed_at')->where('closed_at','LIKE','%'.$thisDate.'%')->count();
$reopened = \DB::table('tickets')->select('reopened_at')->where('reopened_at','LIKE','%'.$thisDate.'%')->count();
$value = ['date' => $thisDate, 'open' => $created, 'closed' => $closed, 'reopened' => $reopened];
$array = array_map('htmlentities',$value);
$json = html_entity_decode(json_encode($array));
$return .= $json.',';
}
$last = rtrim($return,',');
return '['.$last.']';
// $ticketlist = DB::table('tickets')
// ->select(DB::raw('MONTH(updated_at) as month'),DB::raw('SUM(CASE WHEN status = 3 THEN 1 ELSE 0 END) as closed'),DB::raw('SUM(CASE WHEN status = 2 THEN 1 ELSE 0 END) as reopened'),DB::raw('SUM(CASE WHEN status = 1 THEN 1 ELSE 0 END) as open'),DB::raw('SUM(CASE WHEN status = 5 THEN 1 ELSE 0 END) as deleted'),
// DB::raw('count(*) as totaltickets'))
// ->groupBy('month')
// ->orderBy('month', 'asc')
// ->get();
// return $ticketlist;
}
}

131
code/app/Http/Controllers/Agent/helpdesk/NotificationController.php Normal file
View File

@@ -0,0 +1,131 @@
<?php namespace App\Http\Controllers\Agent\helpdesk;
// controllers
use App\Http\Controllers\Controller;
// Model
use App\User;
use App\Model\helpdesk\Settings\Company;
use App\Model\helpdesk\Agent\Teams;
use App\Model\helpdesk\Agent\Department;
/**
* UserController
*
* @package Controllers
* @subpackage Controller
* @author Ladybird <info@ladybirdweb.com>
*/
class NotificationController extends Controller {
/**
* This function is for sending daily report/notification about the system
* @return mail
**/
public function send_notification() {
// $this->test();
$company = $this->company();
$this->send_notification_to_admin($company);
$this->send_notification_to_team_lead($company);
$this->send_notification_to_manager($company);
$this->send_notification_to_agent($company);
}
/**
* Admin Notification/Report
* @param company
* @return mail
**/
public function send_notification_to_admin($company) {
// get all admin users
$users = User::where('role','=','admin')->get();
foreach ($users as $user) {
$email = $user->email;
$user_name = $user->first_name . " " . $user->last_name;
\Mail::send('emails.notifications.admin', ['company' => $company, 'name'=>$user_name], function ($message)use ($email, $user_name, $company) {
$message->to($email, $user_name)->subject($company . ' Daily Report ');
});
}
}
/**
* Department Manager Notification/Report
* @return mail
**/
public function send_notification_to_manager($company) {
$depts = Department::all();
foreach ($depts as $dept) {
if(isset($dept->manager)) {
$dept_name = $dept->name;
$users = User::where('id','=',$dept->manager)->get();
foreach ($users as $user) {
$email = $user->email;
$user_name = $user->first_name . " " . $user->last_name;
\Mail::send('emails.notifications.manager', ['company' => $company, 'name'=>$user_name,'dept_id' => $dept->id, 'dept_name' => $dept->name], function ($message)use ($email, $user_name, $company, $dept_name) {
$message->to($email, $user_name)->subject($company . ' Daily Report for department manager of '. $dept_name.' department.');
});
}
}
}
}
/**
* Team Lead Notification/Report
* @return mail
**/
public function send_notification_to_team_lead($company) {
$teams = Teams::all();
foreach ($teams as $team) {
if(isset($team->team_lead)) {
$team_name = $team->name;
$users = User::where('id','=',$team->team_lead)->get();
foreach ($users as $user) {
$email = $user->email;
$user_name = $user->first_name . " " . $user->last_name;
\Mail::send('emails.notifications.lead', ['company' => $company, 'name'=>$user_name,'team_id' => $team->id], function ($message)use ($email, $user_name, $company, $team_name) {
$message->to($email, $user_name)->subject($company . ' Daily Report for Team Lead of team '. $team_name);
});
}
}
}
}
/**
* Agent Notification/Report
* @return mail
**/
public function send_notification_to_agent($company) {
// get all agents users
$users = User::where('role','=','agent')->get();
foreach ($users as $user) {
$email = $user->email;
$user_name = $user->first_name . " " . $user->last_name;
\Mail::send('emails.notifications.agent', ['company' => $company, 'name'=>$user_name, 'user_id' => 1], function ($message)use ($email, $user_name, $company) {
$message->to($email, $user_name)->subject($company . ' Daily Report for Agents');
});
}
}
/**
* company
* @return type
*/
public function company()
{
$company = Company::Where('id','=','1')->first();
if($company->company_name == null){
$company = "Support Center";
}else{
$company = $company->company_name;
}
return $company;
}
public function test(){
$email = "sujit.prasad@ladybirdweb.com";
$user_name = "sujit prasad";
\Mail::send('emails.notifications.test', ['user_id' => 1], function ($message) use($email, $user_name) {
$message->to($email, $user_name)->subject('testing reporting');
});
}
}

12
code/app/Http/Controllers/Agent/helpdesk/TicketController.php
View File

@@ -304,6 +304,9 @@ class TicketController extends Controller {
public function reply(Ticket_Thread $thread, TicketRequest $request, Ticket_attachments $ta ) {
$attachments = $request->file('attachment');
$check_attachment = null;
// Event fire
$eventthread = $thread->where('ticket_id',$request->input('ticket_ID'))->first();$eventuserid = $eventthread->user_id;$emailadd = User::where('id',$eventuserid)->first()->email;$source = $eventthread->source;$form_data = $request->except('ReplyContent','ticket_ID','attachment');
\Event::fire(new \App\Events\ClientTicketFormPost($form_data,$emailadd,$source));
// dd($attachments);
// }
//return $attachments;
@@ -389,6 +392,10 @@ class TicketController extends Controller {
//dd($thread->id);\
// mail to main user
//$path = 'C:\wamp\tmp\php5D3A.tmp';
// Event
\Event::fire(new \App\Events\FaveoAfterReply($reply_content,$user->phone_number,$request,$tickets));
Mail::send(array('html'=>'emails.ticket_re-reply'), ['content' => $reply_content, 'ticket_number' => $ticket_number, 'From' => $company, 'name'=>$username, 'Agent_Signature' => $agentsign], function ($message) use ($email, $user_name, $ticket_number, $ticket_subject, $attachments, $check_attachment) {
$message->to($email, $user_name)->subject($ticket_subject . '[#' . $ticket_number . ']');
// if(isset($attachments)){
@@ -558,8 +565,11 @@ class TicketController extends Controller {
$user->role = "user";
$user->active = "1";
// mail user his/her password
if ($user->save()) {
if ($user->save()) {
$user_id = $user->id;
// Event fire
\Event::fire(new \App\Events\ReadMailEvent($user_id,$password));
if (Mail::send('emails.pass', ['password' => $password, 'name' => $username, 'from'=>$company,'emailadd' => $emailadd], function ($message) use ($emailadd, $username,$company) {
$message->to($emailadd, $username)->subject('Welcome to '.$company.' helpdesk');
})) {

8
code/app/Http/Controllers/Auth/AuthController.php
View File

@@ -56,11 +56,15 @@ class AuthController extends Controller {
$this->middleware('guest', ['except' => 'getLogout']);
}
/**
* Get the form for registration
* @return type Response
*/
public function getRegister() {
// Event for login
\Event::fire(new \App\Events\FormRegisterEvent());
if(Auth::user()) {
if(Auth::user()->role == "admin" || Auth::user()->role == "agent") {
return \Redirect::route('dashboard');
@@ -72,6 +76,7 @@ class AuthController extends Controller {
}
}
/**
* Post registration form
* @param type User $user
@@ -79,6 +84,9 @@ class AuthController extends Controller {
* @return type Response
*/
public function postRegister(User $user, RegisterRequest $request) {
// Event for login
\Event::fire(new \App\Events\LoginEvent($request));
$password = Hash::make($request->input('password'));
$user->password = $password;
$name = $request->input('full_name');

14
code/app/Http/Controllers/Client/kb/UserController.php
View File

@@ -101,13 +101,13 @@ class UserController extends Controller {
/* get the article_id where category_id == current category */
$catid = $category->where('slug', $slug)->first();
$id = $catid->id;
$all = $relation->where('category_id', $id)->paginate(2);
$all->setPath('');
$all = $relation->where('category_id', $id)->get();
// $all->setPath('');
/* from whole attribute pick the article_id */
$article_id = $all->lists('article_id');
$categorys = $category->get();
/* direct to view with $article_id */
return view('themes.default1.client.kb.article-list.category', compact('all', 'categorys', 'article_id'));
return view('themes.default1.client.kb.article-list.category', compact('all','id', 'categorys', 'article_id'));
}
public function home(Article $article, Category $category, Relationship $relation) {
@@ -117,8 +117,8 @@ class UserController extends Controller {
else
{
//$categorys = $category->get();
$categorys = $category->paginate(3);
$categorys->setPath('home');
$categorys = $category->get();
// $categorys->setPath('home');
/* direct to view with $article_id */
return view('themes.default1.client.kb.article-list.home', compact('categorys', 'article_id'));
}
@@ -223,8 +223,8 @@ class UserController extends Controller {
public function getCategoryList(Article $article, Category $category, Relationship $relation) {
//$categorys = $category->get();
$categorys = $category->paginate(3);
$categorys->setPath('home');
$categorys = $category->get();
// $categorys->setPath('home');
/* direct to view with $article_id */
return view('themes.default1.client.kb.article-list.categoryList', compact('categorys', 'article_id'));

41
code/app/Http/Controllers/HomeController.php
View File

@@ -1,5 +1,9 @@
<?php namespace App\Http\Controllers;
use App\Model\helpdesk\Manage\Sla_plan;
use App\Model\helpdesk\Ticket\Tickets;
class HomeController extends Controller {
/*
|--------------------------------------------------------------------------
@@ -27,7 +31,7 @@ class HomeController extends Controller {
* @return Response
*/
public function index() {
ksjdckjdsnc
// ksjdckjdsnc
return view('themes/default1/admin/dashboard');
}
@@ -37,4 +41,39 @@ class HomeController extends Controller {
return $smtp->host;
}
Public function getdata(){
return \View::make('emails/notifications/agent');
}
public function getreport(){
return \View::make('test');
}
public function pushdata(){
$date2 = strtotime(Date('Y-m-d'));
$date3 = Date('Y-m-d');
$format = 'Y-m-d';
$date1 = strtotime(Date($format,strtotime('-1 month'. $date3)));
$return = "";
$last = "";
for ( $i = $date1; $i <= $date2; $i = $i + 86400 ) {
$thisDate = date( 'Y-m-d', $i );
$created = \DB::table('tickets')->select('created_at')->where('created_at','LIKE','%'.$thisDate.'%')->count();
$closed = \DB::table('tickets')->select('closed_at')->where('closed_at','LIKE','%'.$thisDate.'%')->count();
$reopened = \DB::table('tickets')->select('reopened_at')->where('reopened_at','LIKE','%'.$thisDate.'%')->count();
$value = ['date' => $thisDate, 'open' => $created, 'closed' => $closed, 'reopened' => $reopened];
$array = array_map('htmlentities',$value);
$json = html_entity_decode(json_encode($array));
$return .= $json.',';
}
$last = rtrim($return,',');
return '['.$last.']';
}
}