+
+ 404
+
+
+ Oops! Page not found.
++ We could not find the page you were looking for. +
+', $body); + // var_dump($body); + } + // dd($body); + $date = $mail->date; + $datetime = $overview[0]->date; + $date_time = explode(" ", $datetime); + $date = $date_time[1] . "-" . $date_time[2] . "-" . $date_time[3] . " " . $date_time[4]; + $date = date('Y-m-d H:i:s', strtotime($date)); + $subject = $mail->subject; + $fromname = $mail->fromName; + $fromaddress = $mail->fromAddress; + $source = "2"; + $phone = ""; + $priority = '1'; + + if ($this->TicketController->create_user($fromaddress, $fromname, $subject, $body, $phone, $helptopic, $sla, $priority, $source, $collaborator, $e_mail->department) == true) { + $thread_id = Ticket_Thread::whereRaw('id = (select max(`id`) from ticket_thread)')->first(); + $thread_id = $thread_id->id; + + foreach($mail->getAttachments() as $attachment) + { + $filepath = explode('../../../../../public/',$attachment->filePath); + $path = $_SERVER["DOCUMENT_ROOT"]."/support/code/public/".$filepath[1]; + $filesize = filesize($path); + $file_data = file_get_contents($path); + $ext = pathinfo($attachment->filePath, PATHINFO_EXTENSION); + $imageid = $attachment->id; + $string = str_replace('-', '', $attachment->name); + $filename = explode('src', $attachment->filePath); + $filename = str_replace('\\', '', $filename); + $body = str_replace("cid:".$imageid, $filepath[1], $body); + $pos = strpos($body, $filepath[1]); + + + if($pos == false) { + + if($settings_email->first()->attachment == 1) { + $upload = new Ticket_attachments; + $upload->file = $file_data; + $upload->thread_id = $thread_id; + $upload->name = $filepath[1]; + $upload->type = $ext; + $upload->size = $filesize; + $upload->poster = "ATTACHMENT"; + $upload->save(); + } + } else { + $upload = new Ticket_attachments; + $upload->file = $file_data; + $upload->thread_id = $thread_id; + $upload->name = $filepath[1]; + $upload->type = $ext; + $upload->size = $filesize; + $upload->poster = "INLINE"; + $upload->save(); + } + unlink($path); + } + $body = Encoding::fixUTF8($body); + $thread = Ticket_Thread::where('id','=',$thread_id)->first(); + $thread->body = $body; + $thread->save(); + } + } + } + } + } + } + } + + /** + * Decode Imap text + * @param type $str + * @return type string + */ + public function decode_imap_text($str) { + $result = ''; + $decode_header = imap_mime_header_decode($str); + foreach ($decode_header AS $obj) { + $result .= htmlspecialchars(rtrim($obj->text, "\t")); + } + return $result; + } + + /** + * fetch_attachments + * @return type + */ + public function fetch_attachments(){ + $uploads = Upload::all(); + foreach($uploads as $attachment) { + $image = @imagecreatefromstring($attachment->file); + ob_start(); + imagejpeg($image, null, 80); + $data = ob_get_contents(); + ob_end_clean(); + $var = '
 . ')
';
+ echo ''; + } + } + + /** + * function to load data + * @param type $id + * @return type file + */ + public function get_data($id){ + $attachments = App\Model\Ticket\Ticket_attachments::where('id','=',$id)->get(); + foreach($attachments as $attachment) + { + header('Content-type: application/'.$attachment->type.''); + header('Content-Disposition: inline; filename='.$attachment->name.''); + header('Content-Transfer-Encoding: binary'); + echo $attachment->file; + } + } + +} diff --git a/code/app/Http/Controllers/Agent/OrganizationController.php b/code/code/app/Http/Controllers/Agent/OrganizationController.php similarity index 99% rename from code/app/Http/Controllers/Agent/OrganizationController.php rename to code/code/app/Http/Controllers/Agent/OrganizationController.php index 3b37d61f6..39017c61f 100644 --- a/code/app/Http/Controllers/Agent/OrganizationController.php +++ b/code/code/app/Http/Controllers/Agent/OrganizationController.php @@ -34,7 +34,7 @@ class OrganizationController extends Controller { public function __construct() { $this->middleware('auth'); $this->middleware('role.agent'); - $this->middleware('roles'); + // $this->middleware('roles'); } /** diff --git a/code/code/app/Http/Controllers/Agent/TicketController.php b/code/code/app/Http/Controllers/Agent/TicketController.php new file mode 100644 index 000000000..34ccdd835 --- /dev/null +++ b/code/code/app/Http/Controllers/Agent/TicketController.php @@ -0,0 +1,1243 @@ + + */ +class TicketController extends Controller { + + /** + * Create a new controller instance. + * @return type response + */ + public function __construct() { + SettingsController::smtp(); + $this->middleware('auth'); + } + + /** + * Show the ticket list page + * @return type response + */ + // public function ticket_list() { + // return view('themes.default1.agent.ticket.ticket'); + // } + + /** + * Show the Open ticket list page + * @return type response + */ + public function open_ticket_list() { + return view('themes.default1.agent.ticket.open'); + } + + /** + * Show the answered ticket list page + * @return type response + */ + public function answered_ticket_list() { + return view('themes.default1.agent.ticket.answered'); + } + + /** + * Show the Myticket list page + * @return type response + */ + public function myticket_ticket_list() { + return view('themes.default1.agent.ticket.myticket'); + } + + /** + * Show the Overdue ticket list page + * @return type response + */ + public function overdue_ticket_list() { + return view('themes.default1.agent.ticket.overdue'); + } + + /** + * Show the Closed ticket list page + * @return type response + */ + public function closed_ticket_list() { + return view('themes.default1.agent.ticket.closed'); + } + + /** + * Show the New ticket page + * @return type response + */ + public function newticket() { + return view('themes.default1.agent.ticket.new'); + } + + /** + * Save the data of new ticket and show the New ticket page with result + * @param type CreateTicketRequest $request + * @return type response + */ + public function post_newticket(CreateTicketRequest $request) { + $email = $request->input('email'); + $fullname = $request->input('fullname'); + // $notice = $request->input('notice'); + $helptopic = $request->input('helptopic'); + $dept = $request->input('dept'); + $sla = $request->input('sla'); + $duedate = $request->input('duedate'); + $assignto = $request->input('assignto'); + $subject = $request->input('subject'); + $body = $request->input('body'); + $priority = $request->input('priority'); + $phone = ""; + $source = "3"; + $headers = null; + //create user + if ($this->create_user($email, $fullname, $subject, $body, $phone, $helptopic, $sla, $priority, $source, $headers, $dept)) { + return Redirect('newticket')->with('success', 'success'); + } else { + return Redirect('newticket')->with('fails', 'fails'); + } + } + + /** + * Shows the ticket thread details + * @param type $id + * @return type response + */ + public function thread($id) { + $lock = Tickets::where('id','=',$id)->first(); + if($lock->lock_by == Auth::user()->id || $lock->lock_at < date('Y-m-d H:i:s', strtotime('-3 minutes', strtotime($lock->lock_at)))) { + if(Auth::user()->role == 'agent'){ + $tickets = Tickets::where('id', '=', $id)->where('dept_id','=', Auth::user()->primary_dpt)->first(); + } else { + $tickets = Tickets::where('id', '=', $id)->first(); + } + $thread = Ticket_Thread::where('ticket_id', '=', $id)->first(); + return view('themes.default1.agent.ticket.timeline', compact('tickets'), compact('thread')); + } else { + return Redirect()->back()->with('fails', 'This ticket has been locked by other agent'); + } + } + + /** + * Replying a ticket + * @param type Ticket_Thread $thread + * @param type TicketRequest $request + * @return type bool + */ + // public function reply(Ticket_Thread $thread, TicketRequest $request) { + // // dd($request); + // $reply_content = $request->input('ReplyContent'); + // $thread->ticket_id = $request->input('ticket_ID'); + // $thread->poster = 'support'; + // $thread->body = $request->input('ReplyContent'); + // $thread->user_id = Auth::user()->id; + // $ticket_id = $request->input('ticket_ID'); + // $tickets = Tickets::where('id', '=', $ticket_id)->first(); + + // $ticket_user = User::where('id','=',$tickets->user_id)->first(); + + // if($tickets->assigned_to == 0 ) + // { + // $tickets->assigned_to = Auth::user()->id; + // $tickets->save(); + // $thread2 = New Ticket_Thread; + // $thread2->ticket_id = $thread->ticket_id; + // $thread2->user_id = Auth::user()->id; + // $thread2->is_internal = 1; + // $thread2->body = "This Ticket have been assigned to " . Auth::user()->first_name . " " . Auth::user()->last_name; + // $thread2->save(); + // } + // if($tickets->status > 1) + // { + // $tickets->last_message_at = date('Y-m-d H:i:s'); + // $tickets->status = '1'; + // $tickets->save(); + // } + + // $thread->save(); + + // $thread = Ticket_Thread::where('ticket_id', '=', $ticket_id)->first(); + // $ticket_subject = $thread->title; + // $user_id = $tickets->user_id; + // $user = User::where('id','=',$user_id)->first(); + // $email = $user->email; + // $user_name = $user->user_name; + // $ticket_number = $tickets->ticket_number; + // $company = $this->company(); + // $username = $ticket_user->user_name; + // if(!empty(Auth::user()->agent_sign)) { + // $agentsign = Auth::user()->agent_sign; + // } + // else{ + // $agentsign = Auth::user()->first_name . ' ' . Auth::user()->last_name; + // } + // // mail to main user + // Mail::send(array('html'=>'emails.ticket_re-reply'), ['content' => $reply_content, 'ticket_number' => $ticket_number, 'From' => $company, 'name'=>$username, 'Agent_Signature' => $agentsign], function ($message) use ($email, $user_name, $ticket_number, $ticket_subject) { + // $message->to($email, $user_name)->subject($ticket_subject . '[#' . $ticket_number . ']'); + // }); + + // $collaborators = Ticket_Collaborator::where('ticket_id','=',$ticket_id)->get(); + // foreach ($collaborators as $collaborator) { + // $system_emails = Emails::all(); + // foreach($system_emails as $system_email) + // { + // //mail to collaborators + // $collab_user_id = $collaborator->user_id; + // $user_id_collab = User::where('id','=',$collab_user_id)->first(); + // $collab_email = $user_id_collab->email; + // $collab_user_name = $user_id_collab->user_name; + // if($system_email->email_address != $collab_email) + // Mail::send('emails.ticket_re-reply', ['content' => $reply_content, 'ticket_number' => $ticket_number, 'From' => $company, 'name'=>$collab_user_name, 'Agent_Signature' => $agentsign], function ($message) use ($collab_email, $collab_user_name, $ticket_number, $ticket_subject) { + // $message->to($collab_email, $collab_user_name)->subject($ticket_subject . '[#' . $ticket_number . ']'); + // }); + // } + // } + // return 1; + // } + + public function reply(Ticket_Thread $thread, TicketRequest $request, Ticket_attachments $ta ) { + $attachments = $request->file('attachment'); + $check_attachment = null; + // dd($attachments); + // } + //return $attachments; + $reply_content = $request->input('ReplyContent'); + $thread->ticket_id = $request->input('ticket_ID'); + $thread->poster = 'support'; + $thread->body = $request->input('ReplyContent'); + $thread->user_id = Auth::user()->id; + $ticket_id = $request->input('ticket_ID'); + //dd($ticket_id); + $tickets = Tickets::where('id', '=', $ticket_id)->first(); + + $ticket_user = User::where('id','=',$tickets->user_id)->first(); + + if($tickets->assigned_to == 0 ) + { + $tickets->assigned_to = Auth::user()->id; + $tickets->save(); + $thread2 = New Ticket_Thread; + $thread2->ticket_id = $thread->ticket_id; + $thread2->user_id = Auth::user()->id; + $thread2->is_internal = 1; + $thread2->body = "This Ticket have been assigned to " . Auth::user()->first_name . " " . Auth::user()->last_name; + $thread2->save(); + } + if($tickets->status > 1) + { + $tickets->status = '1'; + $tickets->save(); + } + $thread->save(); + + //$atachPath = ''; + foreach ($attachments as $attachment) { + if($attachment != null){ + $name = $attachment->getClientOriginalName(); + //dd(dirname($attachment)); + $type = $attachment->getClientOriginalExtension(); + $size = $attachment->getSize(); + $data = file_get_contents($attachment->getRealPath()); + // $tem_path = $attachment->getRealPath(); + // $tem = basename($tem_path).PHP_EOL; + // //dd($tem); + $attachPath=$attachment->getRealPath(); + //dd($attachPath); + $ta->create(['thread_id' => $thread->id,'name'=>$name,'size'=>$size,'type'=>$type,'file'=>$data,'poster'=>'ATTACHMENT']); + + $check_attachment = 1; + } else { + $check_attachment = null; + } + } + + + //$thread = Ticket_Thread::where('ticket_id', '=', $ticket_id)->first(); + $ticket_subject = $thread->title; + $user_id = $tickets->user_id; + $user = User::where('id','=',$user_id)->first(); + $email = $user->email; + $user_name = $user->user_name; + $ticket_number = $tickets->ticket_number; + $company = $this->company(); + $username = $ticket_user->user_name; + if(!empty(Auth::user()->agent_sign)) { + $agentsign = Auth::user()->agent_sign; + } + else{ + $agentsign = Auth::user()->first_name . ' ' . Auth::user()->last_name; + } + + // foreach($attachments as $attachment){ + // $pathToFile = $attachment->getRealPath(); + // $name = $attachment->name; + // $data = $attachment->file; + // $display = $attachment->file; + // $mime = $attachment->type; + // } + //dd(sizeOf($attachments)); + //$size = sizeOf($attachments); + //dd($thread->id);\ + // mail to main user + //$path = 'C:\wamp\tmp\php5D3A.tmp'; + Mail::send(array('html'=>'emails.ticket_re-reply'), ['content' => $reply_content, 'ticket_number' => $ticket_number, 'From' => $company, 'name'=>$username, 'Agent_Signature' => $agentsign], function ($message) use ($email, $user_name, $ticket_number, $ticket_subject, $attachments, $check_attachment) { + $message->to($email, $user_name)->subject($ticket_subject . '[#' . $ticket_number . ']'); + // if(isset($attachments)){ + if($check_attachment == 1){ + $size = sizeOf($attachments); + for($i=0;$i<$size;$i++){ + $message->attach($attachments[$i]->getRealPath(), ['as' => $attachments[$i]->getClientOriginalName(), 'mime' => $attachments[$i]->getClientOriginalExtension()]); + } + } + },true); + + + $collaborators = Ticket_Collaborator::where('ticket_id','=',$ticket_id)->get(); + foreach ($collaborators as $collaborator) { + //mail to collaborators + $collab_user_id = $collaborator->user_id; + $user_id_collab = User::where('id','=',$collab_user_id)->first(); + $collab_email = $user_id_collab->email; + if($user_id_collab->role == "user") { + $collab_user_name = $user_id_collab->user_name; + } else { + $collab_user_name = $user_id_collab->first_name . " " . $user_id_collab->last_name; + } + Mail::send('emails.ticket_re-reply', ['content' => $reply_content, 'ticket_number' => $ticket_number, 'From' => $company, 'name'=>$collab_user_name, 'Agent_Signature' => $agentsign], function ($message) use ($collab_email, $collab_user_name, $ticket_number, $ticket_subject) { + $message->to($collab_email, $collab_user_name)->subject($ticket_subject . '[#' . $ticket_number . ']'); + }); + } + return 1; + } + + + /** + * Ticket edit and save ticket data + * @param type $ticket_id + * @param type Ticket_Thread $thread + * @return type bool + */ + public function ticket_edit_post($ticket_id, Ticket_Thread $thread, Tickets $ticket) { + + if (Input::get('subject') == null) { + return 1; + } + elseif (Input::get('sla_paln') == null) { + return 2; + } + elseif (Input::get('help_topic') == null) { + return 3; + } + elseif (Input::get('ticket_source') == null) { + return 4; + } + elseif (Input::get('ticket_priority') == null) { + return 5; + } + else { + $ticket = $ticket->where('id', '=', $ticket_id)->first(); + $ticket->sla_id = Input::get("sla_paln"); + $ticket->help_topic_id = Input::get("help_topic"); + $ticket->source = Input::get("ticket_source"); + $ticket->priority_id = Input::get("ticket_priority"); + $ticket->save(); + + $threads = $thread->where('ticket_id', '=', $ticket_id)->first(); + $threads->title = Input::get("subject"); + $threads->save(); + return 0; + } + } + + /** + * Print Ticket Details + * @param type $id + * @return type respponse + */ + public function ticket_print($id) { + $tickets = Tickets::where('id', '=', $id)->first(); + $thread = Ticket_Thread::where('ticket_id', '=', $id)->first(); + $html = view('themes.default1.agent.ticket.pdf', compact('id', 'tickets', 'thread'))->render(); + return PDF::load($html)->show(); + } + + /** + * Generates Ticket Number + * @param type $ticket_number + * @return type integer + */ + public function ticket_number($ticket_number) { + $number = $ticket_number; + $number = explode('-', $number); + $number1 = $number[0]; + if ($number1 == 'ZZZZ') { + $number1 = 'AAAA'; + } + $number2 = $number[1]; + if ($number2 == '9999') { + $number2 = '0000'; + } + $number3 = $number[2]; + if ($number3 == '9999999') { + $number3 = '0000000'; + } + $number1++; + $number2++; + $number3++; + $number2 = sprintf('%04s', $number2); + $number3 = sprintf('%07s', $number3); + $array = array($number1, $number2, $number3); + $number = implode('-', $array); + return $number; + } + + /** + * check email for dublicate entry + * @param type $email + * @return type bool + */ + public function check_email($email) { + $check = User::where('email', '=', $email)->first(); + if ($check == true) { + return $check; + } else { + return false; + } + } + + /** + * Create User while creating ticket + * @param type $emailadd + * @param type $username + * @param type $subject + * @param type $body + * @param type $phone + * @param type $helptopic + * @param type $sla + * @param type $priority + * @param type $system + * @return type bool + */ + public function create_user($emailadd, $username, $subject, $body, $phone, $helptopic, $sla, $priority, $source, $headers, $dept) { + // define global variables + $email; + $username; + // check emails + $ticket_creator = $username; + $checkemail = $this->check_email($emailadd); + $company = $this->company(); + if ($checkemail == false) { + // Generate password + $password = $this->generateRandomString(); + // create user + $user = new User; + if($username == null) + { + $username = $emailadd; + } + $user->user_name = $username; + $user->email = $emailadd; + $user->password = Hash::make($password); + $user->role = "user"; + $user->active = "1"; + // mail user his/her password + if ($user->save()) { + $user_id = $user->id; + if (Mail::send('emails.pass', ['password' => $password, 'name' => $username, 'from'=>$company], function ($message) use ($emailadd, $username) { + $message->to($emailadd, $username)->subject('password'); + })) { + // need to do something here.... + } + } + } else { + $username = $checkemail->username; + $user_id = $checkemail->id; + } + $ticket_number = $this->check_ticket($user_id, $subject, $body, $helptopic, $sla, $priority, $source, $headers, $dept); + $ticket_number2 = $ticket_number[0]; + $ticketdata = Tickets::where('ticket_number','=',$ticket_number2)->first(); + $threaddata = Ticket_Thread::where('ticket_id','=',$ticketdata->id)->first(); + // dd($threaddata); + $is_reply = $ticket_number[1]; + $system = $this->system(); + $updated_subject = $threaddata->title . '[#' . $ticket_number2 . ']'; + if($ticket_number2) + { + // send ticket create details to user + if($is_reply == 0) + { + $mail = "Admin_mail"; + Mail::send('emails.Ticket_Create', ['name' => $username, 'ticket_number' => $ticket_number2, 'from'=>$company, 'system' => $system], function ($message) use ($emailadd, $username, $ticket_number2, $updated_subject) { + $message->to($emailadd, $username)->subject($updated_subject); + }); + } + else + { + $mail = "email_reply"; + } + + if(Alert::first()->ticket_status == 1 || Alert::first()->ticket_admin_email == 1) { + // send email to admin + $admins = User::where('role','=','admin')->get(); + // $ticket_creator = $user->user_name; + foreach($admins as $admin) + { + $admin_email = $admin->email; + $admin_user = $admin->first_name; + Mail::send('emails.'.$mail, ['agent' => $admin_user, 'ticket_number' => $ticket_number2, 'from'=>$company, 'email' => $emailadd, 'name' => $ticket_creator, 'system' => $system], function ($message) use ($admin_email, $admin_user, $ticket_number2, $updated_subject) { + $message->to($admin_email, $admin_user)->subject($updated_subject); + }); + } + } + + if(Alert::first()->ticket_status == 1 || Alert::first()->ticket_department_member == 1) { + // send email to agents + $agents = User::where('role','=','agent')->get(); + foreach($agents as $agent) + { + if($ticketdata->dept_id == $agent->primary_dpt) + { + $agent_email = $agent->email; + $agent_user = $agent->first_name; + Mail::send('emails.'.$mail, ['agent' => $agent_user, 'ticket_number' => $ticket_number2, 'from'=>$company, 'email' => $emailadd, 'name' => $ticket_creator, 'system' => $system], function ($message) use ($agent_email, $agent_user, $ticket_number2, $updated_subject) { + $message->to($agent_email, $agent_user)->subject($updated_subject); + }); + } + } + } + return true; + } + } + + /** + * Default helptopic + * @return type string + */ + public function default_helptopic() { + $helptopic = "1"; + return $helptopic; + } + + /** + * Default SLA plan + * @return type string + */ + public function default_sla() { + $sla = "1"; + return $sla; + } + + /** + * Default Priority + * @return type string + */ + public function default_priority() { + $priority = "1"; + return $prioirty; + } + + /** + * Check the response of the ticket + * @param type $user_id + * @param type $subject + * @param type $body + * @param type $helptopic + * @param type $sla + * @param type $priority + * @return type string + */ + public function check_ticket($user_id, $subject, $body, $helptopic, $sla, $priority, $source, $headers, $dept) { + // $read_ticket_number = substr($subject, 0, 6); + $read_ticket_number = explode('[#',$subject); + if(isset($read_ticket_number[1])) + { + // dd($read_ticket_number); + // if ($read_ticket_number == 'Re: [#' or $read_ticket_number == 'RE: [#') { + // dd($read_ticket_number); + $separate = explode("]", $read_ticket_number[1]); + $new_subject = substr($separate[0], 0, 20); + $find_number = Tickets::where('ticket_number', '=', $new_subject)->first(); + $thread_body = explode("---Reply above this line---", $body); + $body = $thread_body[0]; + if (count($find_number) > 0) { + $id = $find_number->id; + $ticket_number = $find_number->ticket_number; + if($find_number->status > 1) + { + $find_number->status = 1; + $find_number->save(); + + $ticket_status = Ticket_Status::where('id','=',1)->first(); + + $user_name = User::where('id','=', $user_id)->first(); + + if($user_name->role == 'user' ) + { + $username = $user_name->user_name; + } + elseif($user_name->role == 'agent' or $user_name->role == 'admin') + { + $username = $user_name->first_name . " " . $user_name->last_name; + } + + $ticket_threads = new Ticket_Thread; + $ticket_threads->ticket_id = $id; + $ticket_threads->user_id = $user_id; + $ticket_threads->is_internal = 1; + $ticket_threads->body = $ticket_status->message. " " . $username; + $ticket_threads->save(); + + } + if (isset($id)) { + if ($this->ticket_thread($subject, $body, $id, $user_id)) { + return array($ticket_number,1); + } + } + } else { + $ticket_number = $this->create_ticket($user_id, $subject, $body, $helptopic, $sla, $priority, $source, $headers, $dept); + return array($ticket_number,0); + } + } else { + $ticket_number = $this->create_ticket($user_id, $subject, $body, $helptopic, $sla, $priority, $source, $headers, $dept); + return array($ticket_number,0); + } + } + + /** + * Create Ticket + * @param type $user_id + * @param type $subject + * @param type $body + * @param type $helptopic + * @param type $sla + * @param type $priority + * @return type string + */ + public function create_ticket($user_id, $subject, $body, $helptopic, $sla, $priority, $source, $headers, $dept) { + $max_number = Tickets::whereRaw('id = (select max(`id`) from tickets)')->first(); + if($max_number == null) + { + $ticket_number = "AAAA-9999-9999999"; + } + else + { + foreach ($max_number as $number) { + $ticket_number = $max_number->ticket_number; + } + } + $ticket = new Tickets; + $ticket->ticket_number = $this->ticket_number($ticket_number); + $ticket->user_id = $user_id; + $ticket->dept_id = $dept; + $ticket->help_topic_id = $helptopic; + $ticket->sla = $sla; + $ticket->status = '1'; + $ticket->priority_id = $priority; + $ticket->source = $source; + $ticket->save(); + $ticket_number = $ticket->ticket_number; + $id = $ticket->id; + // store collaborators + $this->store_collaborators($headers, $id); + + if ($this->ticket_thread($subject, $body, $id, $user_id) == true) { + return $ticket_number; + } + } + + /** + * Generate Ticket Thread + * @param type $subject + * @param type $body + * @param type $id + * @param type $user_id + * @return type + */ + public function ticket_thread($subject, $body, $id, $user_id) { + $thread = new Ticket_Thread; + $thread->user_id = $user_id; + $thread->ticket_id = $id; + $thread->poster = 'client'; + $thread->title = $subject; + $thread->body = $body; + if ($thread->save()) { + return true; + } + } + + /** + * Generate a random string for password + * @param type $length + * @return type string + */ + public function generateRandomString($length = 10) { + $characters = '0123456789abcdefghijklmnopqrstuvwxyzABCDEFGHIJKLMNOPQRSTUVWXYZ'; + $charactersLength = strlen($characters); + $randomString = ''; + for ($i = 0; $i < $length; $i++) { + $randomString .= $characters[rand(0, $charactersLength - 1)]; + } + return $randomString; + } + + /** + * function to Ticket Close + * @param type $id + * @param type Tickets $ticket + * @return type string + */ + public function close($id, Tickets $ticket) { + $ticket_status = $ticket->where('id', '=', $id)->first(); + $ticket_status->status = 3; + $ticket_status->closed_at = date('Y-m-d H:i:s'); + $ticket_status->save(); + $ticket_status_message = Ticket_Status::where('id','=',$ticket_status->status)->first(); + $thread = New Ticket_Thread; + $thread->ticket_id = $ticket_status->id; + $thread->user_id = Auth::user()->id; + $thread->is_internal = 1; + $thread->body = $ticket_status_message->message . " " . Auth::user()->first_name . " " . Auth::user()->last_name; + $thread->save(); + + $user_id = $ticket_status->user_id; + $user = User::where('id','=',$user_id)->first(); + $email = $user->email; + $user_name = $user->user_name; + $ticket_number = $ticket_status->ticket_number; + + $company = $this->company(); + + Mail::send('emails.close_ticket', ['ticket_number' => $ticket_number, 'from'=>$company], function ($message) use ($email, $user_name, $ticket_number) { + $message->to($email, $user_name)->subject('[#' . $ticket_number . ']'); + }); + + return "your ticket" . $ticket_status->ticket_number . " has been closed"; + } + + /** + * function to Ticket resolved + * @param type $id + * @param type Tickets $ticket + * @return type string + */ + public function resolve($id, Tickets $ticket) { + $ticket_status = $ticket->where('id', '=', $id)->first(); + $ticket_status->status = 2; + $ticket_status->save(); + $ticket_status_message = Ticket_Status::where('id','=',$ticket_status->status)->first(); + $thread = New Ticket_Thread; + $thread->ticket_id = $ticket_status->id; + $thread->user_id = Auth::user()->id; + $thread->is_internal = 1; + $thread->body = $ticket_status_message->message . " " . Auth::user()->first_name . " " . Auth::user()->last_name; + $thread->save(); + return "your ticket" . $ticket_status->ticket_number . " has been resolved"; + } + + /** + * function to Open Ticket + * @param type $id + * @param type Tickets $ticket + * @return type + */ + public function open($id, Tickets $ticket) { + $ticket_status = $ticket->where('id', '=', $id)->first(); + $ticket_status->status = 1; + $ticket_status->reopened_at = date('Y-m-d H:i:s'); + $ticket_status->save(); + $ticket_status_message = Ticket_Status::where('id','=',$ticket_status->status)->first(); + $thread = New Ticket_Thread; + $thread->ticket_id = $ticket_status->id; + $thread->user_id = Auth::user()->id; + $thread->is_internal = 1; + $thread->body = $ticket_status_message->message . " " . Auth::user()->first_name . " " . Auth::user()->last_name; + $thread->save(); + return "your ticket" . $ticket_status->ticket_number . " has been opened"; + } + + /** + * Function to delete ticket + * @param type $id + * @param type Tickets $ticket + * @return type string + */ + public function delete($id, Tickets $ticket) { + $ticket_delete = $ticket->where('id', '=', $id)->first(); + if($ticket_delete->status == 5) + { + $ticket_delete->delete(); + $ticket_threads = Ticket_Thread::where('ticket_id','=',$id)->get(); + foreach($ticket_threads as $ticket_thread) + { + $ticket_thread->delete(); + } + $ticket_attachments = Ticket_attachments::where('ticket_id','=',$id)->get(); + foreach ($ticket_attachments as $ticket_attachment) + { + $ticket_attachment->delete(); + } + return "your ticket has been delete"; + } + else + { + $ticket_delete->is_deleted = 0; + $ticket_delete->status = 5; + $ticket_delete->save(); + $ticket_status_message = Ticket_Status::where('id','=',$ticket_delete->status)->first(); + $thread = New Ticket_Thread; + $thread->ticket_id = $ticket_delete->id; + $thread->user_id = Auth::user()->id; + $thread->is_internal = 1; + $thread->body = $ticket_status_message->message . " " . Auth::user()->first_name . " " . Auth::user()->last_name; + $thread->save(); + return "your ticket" . $ticket_delete->ticket_number . " has been delete"; + } + + } + + /** + * Function to ban an email + * @param type $id + * @param type Tickets $ticket + * @return type string + */ + public function ban($id, Tickets $ticket) { + $ticket_ban = $ticket->where('id', '=', $id)->first(); + $ban_email = $ticket_ban->user_id; + $user = User::where('id', '=', $ban_email)->first(); + $user->is_ban = 1; + $user->save(); + $Email = $user->email; + $ban = Banlist::where('email_address', '=', $Email)->first(); + if ($ban == null) { + $banlist = new Banlist; + $banlist->ban_status = 1; + $banlist->email_address = $user->email; + $banlist->save(); + } + return "the user has been banned"; + } + + /** + * function to assign ticket + * @param type $id + * @return type bool + */ + public function assign($id) { + $UserEmail = Input::get('user'); + // $UserEmail = 'sujitprasad12@yahoo.in'; + $user = User::where('email', '=', $UserEmail)->first(); + $user_id = $user->id; + $ticket = Tickets::where('id', '=', $id)->first(); + $ticket_number = $ticket->ticket_number; + $ticket->assigned_to = $user_id; + $ticket->save(); + $thread = New Ticket_Thread; + $thread->ticket_id = $ticket->id; + $thread->user_id = Auth::user()->id; + $thread->is_internal = 1; + $thread->body = "This Ticket has been assigned to " . $user->first_name . " " . $user->last_name; + $thread->save(); + + $company = $this->company(); + $system = $this->system(); + + $agent = $user->first_name; + $agent_email = $user->email; + + $master = Auth::user()->first_name . " " . Auth::user()->last_name; + if(Alert::first()->internal_status == 1 || Alert::first()->internal_assigned_agent == 1) { + // ticket assigned send mail + Mail::send('emails.Ticket_assign', ['agent' => $agent, 'ticket_number' => $ticket_number, 'from'=>$company, 'master' => $master, 'system' => $system], function ($message) use ($agent_email, $agent, $ticket_number) { + $message->to($agent_email, $agent)->subject('[#' . $ticket_number . ']'); + }); + } + + return 1; + } + + /** + * Function to post internal note + * @param type $id + * @return type bool + */ + public function InternalNote($id) { + $InternalContent = Input::get('InternalContent'); + $thread = Ticket_Thread::where('ticket_id', '=', $id)->first(); + $NewThread = new Ticket_Thread; + $NewThread->ticket_id = $thread->ticket_id; + $NewThread->user_id = Auth::user()->id; + // $NewThread->thread_type = 'M'; + $NewThread->is_internal = 1; + $NewThread->poster = Auth::user()->role; + $NewThread->title = $thread->title; + $NewThread->body = $InternalContent; + $NewThread->save(); + return 1; + } + + /** + * Function to surrender a ticket + * @param type $id + * @return type bool + */ + public function surrender($id) { + $ticket = Tickets::where('id', '=', $id)->first(); + + // if($ticket->assigned_to == Auth::user()->id) + // { + $InternalContent = Auth::user()->first_name." ".Auth::user()->last_name . " has Surrendered the assigned Ticket"; + $thread = Ticket_Thread::where('ticket_id', '=', $id)->first(); + $NewThread = new Ticket_Thread; + $NewThread->ticket_id = $thread->ticket_id; + $NewThread->user_id = Auth::user()->id; + $NewThread->is_internal = 1; + $NewThread->poster = Auth::user()->role; + $NewThread->title = $thread->title; + $NewThread->body = $InternalContent; + $NewThread->save(); + // } + + $ticket->assigned_to = 0; + $ticket->save(); + + return 1; + } + + public function search($keyword) { + if(isset($keyword)) { + $data = array('ticket_number' => Tickets::search($keyword)); + + return $data; + } else { + return "no results"; + } + } + public function stores($ticket_number) + { + $this->layout->header = $ticket_number; + $content = View::make('themes.default1.admin.tickets.ticketsearch', with(new Tickets())) + ->with('header', $this->layout->header) + ->with('ticket_number', \App\Model\Tickets::stores($ticket_number)); + + if (Request::header('X-PJAX')) { + return $content; + } else { + $this->layout->content = $content; + } + } + + + /** + * store_collaborators + * @param type $headers + * @return type + */ + public function store_collaborators($headers, $id) + { + $company = $this->company(); + if(isset($headers)) { + foreach ($headers as $email=>$name) { + $name = $name; + $email = $email; + if($this->check_email($email) == false) { + $create_user = new User; + $create_user->user_name = $name; + $create_user->email = $email; + $create_user->active = 1; + $create_user->role = "user"; + $password = $this->generateRandomString(); + $create_user->password = Hash::make($password); + $create_user->save(); + $user_id = $create_user->id; + Mail::send('emails.pass', ['password' => $password, 'name' => $name, 'from'=>$company], function ($message) use ($email, $name) { + $message->to($email, $name)->subject('password'); + }); + } + else{ + $user = $this->check_email($email); + $user_id = $user->id; + } + $collaborator_store = new Ticket_Collaborator; + $collaborator_store->isactive = 1; + $collaborator_store->ticket_id = $id; + $collaborator_store->user_id = $user_id; + $collaborator_store->role = "ccc"; + $collaborator_store->save(); + } + } + return true; + } + + /** + * company + * @return type + */ + public function company() + { + $company = Company::Where('id','=','1')->first(); + if($company->company_name == null){ + $company = "Support Center"; + }else{ + $company = $company->company_name; + } + return $company; + } + + /** + * system + * @return type + */ + public function system() + { + $system = System::Where('id','=','1')->first(); + if($system->name == null){ + $system = "Support Center"; + }else{ + $system = $system->name; + } + return $system; + } + + /** + * function to search + * @return type + */ + // public function search() { + // $product = Input::get('type'); + // $word = Input::get('name_startsWith'); + + // if ($product == 'product') { + // $starts_with = strtoupper($word); + // $rows = DB::table('users')->select('user_name')->where('name', 'LIKE', $starts_with . '%')->get(); + // $data = array(); + // foreach ($rows as $row) { + // array_push($data, $row->name); + // } + // print_r(json_encode($data)); + // } + + // if ($product == 'product_table') { + // $row_num = Input::get('row_num'); + // $starts_with = strtoupper($word); + // $rows = DB::table('product')->select('name', 'description', 'cost_price')->where('name', 'LIKE', $starts_with . '%')->get(); + // $data = array(); + // foreach ($rows as $row) { + // $name = $row->name . '|' . $row->description . '|' . $row->cost_price . '|' . $row_num; + // array_push($data, $name); + // } + // print_r(json_encode($data)); + // } + // } + + /** + * shows trashed tickets + * @return type response + */ + public function trash() { + return view('themes.default1.agent.ticket.trash'); + } + + /** + * shows unassigned tickets + * @return type + */ + public function unassigned() { + return view('themes.default1.agent.ticket.unassigned'); + } + + /** + * shows tickets assigned to Auth::user() + * @return type + */ + public function myticket() { + return view('themes.default1.agent.ticket.myticket'); + } + + + /** + * cleanMe + * @param type $input + * @return type + */ + public function cleanMe($input) { + $input = mysqli_real_escape_string($input); + $input = htmlspecialchars($input, ENT_IGNORE, 'utf-8'); + $input = strip_tags($input); + $input = stripslashes($input); + return $input; + } + + /** + * autosearch + * @param type Image $image + * @return type json + */ + public function autosearch($id,User $user) + { + $user = $user->lists('email'); + echo json_encode($user); + } + + /** + * autosearch2 + * @param type Image $image + * @return type json + */ + public function autosearch2(User $user) + { + $user = $user->lists('email'); + echo json_encode($user); + } + + + + /** + * autosearch + * @param type Image $image + * @return type json + */ + public function usersearch() + { + $email = Input::get('search'); + $ticket_id = Input::get('ticket_id'); + $data = User::where('email','=',$email)->first(); + + $ticket_collaborator = Ticket_Collaborator::where('ticket_id','=',$ticket_id)->where('user_id','=',$data->id)->first(); + if(!isset($ticket_collaborator)) + { + $ticket_collaborator = new Ticket_Collaborator; + $ticket_collaborator->isactive = 1; + $ticket_collaborator->ticket_id = $ticket_id; + $ticket_collaborator->user_id = $data->id; + $ticket_collaborator->role = 'ccc'; + $ticket_collaborator->save(); + return '
Success!
'.$data->user_name.'
'.$data->email.'
'.$data->user_name.'
'.$data->email.'
This user already Collaborated
This user already Collaborated
Alert!
This user already Exists
'.$user->user_name.'
'.$user->email.'
'.$data->user_name.'
'.$data->email.'
HTTP Method | ";
+// echo "Route | ";
+// echo "Corresponding Action | ";
+// echo "
| " . $value->getMethods()[0] . " | "; +// echo "" . $value->getName() . " | "; +// echo "" . $value->getActionName() . " | "; +// echo "
+
+
+
+
+
+
+
+
+
+
+@stop
\ No newline at end of file
diff --git a/code/code/resources/views/app.blade.php b/code/code/resources/views/app.blade.php
new file mode 100644
index 000000000..4f5c1d299
--- /dev/null
+++ b/code/code/resources/views/app.blade.php
@@ -0,0 +1,79 @@
+
+
+
+
+
+
+ + 404 Error Page +
+Sign in to start your session
+ + {!! Form::open(['action'=>'Auth\AuthController@postLogin', 'method'=>'post']) !!} + +
+ {!! Form::text('email',null,['placeholder'=>'Email','class' => 'form-control']) !!}
+ {!! $errors->first('email', ':message ') !!}
+
+
+
+
+
+ {!! Form::password('password',['placeholder'=>'Password','class' => 'form-control']) !!}
+ {!! $errors->first('password', ':message ') !!}
+
+
+
+
+
+
+
+ I forgot my password
+
+
+
+
+
+
+
+ + Register a new membership + +@stop diff --git a/code/code/resources/views/auth/password.blade.php b/code/code/resources/views/auth/password.blade.php new file mode 100644 index 000000000..e43819dfb --- /dev/null +++ b/code/code/resources/views/auth/password.blade.php @@ -0,0 +1,19 @@ +@extends('themes.default1.layouts.login') + +@section('body') + +
Enter E-mail to reset password
+ + + + I know my password + +@stop diff --git a/code/code/resources/views/auth/register.blade.php b/code/code/resources/views/auth/register.blade.php new file mode 100644 index 000000000..96c16941d --- /dev/null +++ b/code/code/resources/views/auth/register.blade.php @@ -0,0 +1,67 @@ +@extends('themes.default1.layouts.login') +@section('body') + + + +Registration
+ + {!! Form::open(['action'=>'Auth\AuthController@postRegister', 'method'=>'post']) !!} + + +
+
+ {!! Form::text('full_name',null,['placeholder'=>'Full Name','class' => 'form-control']) !!}
+ {!! $errors->first('full_name', ':message ') !!}
+
+
+
+
+
+
+
+ {!! Form::text('email',null,['placeholder'=>'Email','class' => 'form-control']) !!}
+ {!! $errors->first('email', ':message ') !!}
+
+
+
+
+
+
+ {!! Form::password('password',['placeholder'=>'Password','class' => 'form-control']) !!}
+ {!! $errors->first('password', ':message ') !!}
+
+
+
+
+
+ {!! Form::password('password_confirmation',['placeholder'=>'Retype Password','class' => 'form-control']) !!}
+ {!! $errors->first('password_confirmation', ':message ') !!}
+
+
+
+
+
+
+
+
+
+
+
+ I already have a membership
+ {!! Form::close()!!}
+
+
+
+ @stop
+
+
diff --git a/code/code/resources/views/auth/reset.blade.php b/code/code/resources/views/auth/reset.blade.php
new file mode 100644
index 000000000..84ad7266d
--- /dev/null
+++ b/code/code/resources/views/auth/reset.blade.php
@@ -0,0 +1,41 @@
+@extends('themes.default1.layouts.login')
+
+@section('body')
+
+
+
+
+
+
+
+
+ Reset Password
+
+
+
+
+@stop
diff --git a/code/code/resources/views/emails/Admin_mail.blade.php b/code/code/resources/views/emails/Admin_mail.blade.php
new file mode 100644
index 000000000..0e2151ef8
--- /dev/null
+++ b/code/code/resources/views/emails/Admin_mail.blade.php
@@ -0,0 +1,14 @@
+Hi {!! $agent !!},+New ticket {!! $ticket_number !!} created
+
+To view or respond to the ticket, please login to the support ticket system
+
+Your friendly {!! $system !!}
+
+From +Name :- {!! $name !!}
+E-mail :- {!! $email !!}
+
+Regards,
+{!! $from !!} + diff --git a/code/code/resources/views/emails/Ticket_Create.blade.php b/code/code/resources/views/emails/Ticket_Create.blade.php new file mode 100644 index 000000000..f35bd3fe8 --- /dev/null +++ b/code/code/resources/views/emails/Ticket_Create.blade.php @@ -0,0 +1,20 @@ +---Reply above this line---
+ +{!!$name!!}
+ +Thank you for contacting us. This is an automated response confirming the receipt of your ticket. Our team will get back to you as soon as possible. When replying, please make sure that the ticket ID is kept in the subject so that we can track your replies.
+ +Ticket ID: {!!$ticket_number!!}
+Subject: Ticket Subject
+Department: Support
+Type: Need Information
+Status: Open
+Priority: Normal
+ +You can check the status of or update this ticket online at: {!! \URL::route('ticket2') !!}
+ +Thank You.
+ +Kind regards,
+ +{!! $from !!} \ No newline at end of file diff --git a/code/resources/views/emails/Ticket_Reply.blade.php b/code/code/resources/views/emails/Ticket_Reply.blade.php similarity index 84% rename from code/resources/views/emails/Ticket_Reply.blade.php rename to code/code/resources/views/emails/Ticket_Reply.blade.php index c77ca6952..9e920175e 100644 --- a/code/resources/views/emails/Ticket_Reply.blade.php +++ b/code/code/resources/views/emails/Ticket_Reply.blade.php @@ -2,12 +2,3 @@ hello {{$name}}
Your ticket have been created please visit this link for your ticket query.
- -fngvy -y -u -y -y -b -gguycuuv -]bu \ No newline at end of file diff --git a/code/code/resources/views/emails/Ticket_assign.blade.php b/code/code/resources/views/emails/Ticket_assign.blade.php new file mode 100644 index 000000000..39596486c --- /dev/null +++ b/code/code/resources/views/emails/Ticket_assign.blade.php @@ -0,0 +1,11 @@ +Hi {!! $agent !!},
+Ticket No. :- {!! $ticket_number !!}
+ +Has been assigned to you by {!! $master !!}
+ +Your friendly {!! $system !!}
+
+Regards,
+{!! $from !!} + + diff --git a/code/code/resources/views/emails/check_ticket.blade.php b/code/code/resources/views/emails/check_ticket.blade.php new file mode 100644 index 000000000..922f2b020 --- /dev/null +++ b/code/code/resources/views/emails/check_ticket.blade.php @@ -0,0 +1,9 @@ +Hi {!! $user !!},
+ + +Click the link below to view your Requested ticket
+{!! $link !!} + + +Regards,
+{!! $from !!} \ No newline at end of file diff --git a/code/code/resources/views/emails/close_ticket.blade.php b/code/code/resources/views/emails/close_ticket.blade.php new file mode 100644 index 000000000..58e951133 --- /dev/null +++ b/code/code/resources/views/emails/close_ticket.blade.php @@ -0,0 +1,9 @@ +Ticket No.: {{ $ticket_number }}
+
+Your ticket have been closed.
+
+Thank you
+
+Kind regards,
+{!! $from !!} + diff --git a/code/code/resources/views/emails/email_reply.blade.php b/code/code/resources/views/emails/email_reply.blade.php new file mode 100644 index 000000000..df7521c63 --- /dev/null +++ b/code/code/resources/views/emails/email_reply.blade.php @@ -0,0 +1,13 @@ +Hi {!! $agent !!},
+A reply been made to ticket {!! $ticket_number !!}
+
+To view or respond to the ticket, please login to the support ticket system
+
+Your friendly {!! $system !!}
+
+From +Name :- {!! $name !!}
+E-mail :- {!! $email !!}
+
+Regards,
+{!! $from !!} \ No newline at end of file diff --git a/code/code/resources/views/emails/pass.blade.php b/code/code/resources/views/emails/pass.blade.php new file mode 100644 index 000000000..91e2a2577 --- /dev/null +++ b/code/code/resources/views/emails/pass.blade.php @@ -0,0 +1,13 @@ +Hello {!! $name !!},
+ +Your account has been created.
+ +Password: {{$password}}
+ +To view or respond to the ticket, please login {!! \URL::route('ticket2') !!} to the support ticket system
+ +Thank You.
+ +Kind regards,
+ +{!! $from !!} \ No newline at end of file diff --git a/code/code/resources/views/emails/password.blade (2).php b/code/code/resources/views/emails/password.blade (2).php new file mode 100644 index 000000000..c97bca905 --- /dev/null +++ b/code/code/resources/views/emails/password.blade (2).php @@ -0,0 +1 @@ +Click here to reset your password: {!! url('password/reset/'.$token) !!} diff --git a/code/code/resources/views/emails/password.blade.php b/code/code/resources/views/emails/password.blade.php new file mode 100644 index 000000000..71ee14206 --- /dev/null +++ b/code/code/resources/views/emails/password.blade.php @@ -0,0 +1,14 @@ +Hello
+ +You asked to reset your Sync password. To do so, please click this link:
+ + {!! url('password/reset/'.$token) !!}
+ +
+This will let you change your password to something new. If you didn't ask for this, don't worry, we'll keep your password safe.
+ +Thank You.
+
+Kind regards,
+first(); $company = $company->company_name; ?> +{!! $company !!} \ No newline at end of file diff --git a/code/code/resources/views/emails/report.blade.php b/code/code/resources/views/emails/report.blade.php new file mode 100644 index 000000000..1e6423ec1 --- /dev/null +++ b/code/code/resources/views/emails/report.blade.php @@ -0,0 +1 @@ +
{{$e}}
\ No newline at end of file
diff --git a/code/code/resources/views/emails/ticket_re-reply.blade.php b/code/code/resources/views/emails/ticket_re-reply.blade.php
new file mode 100644
index 000000000..d7d989630
--- /dev/null
+++ b/code/code/resources/views/emails/ticket_re-reply.blade.php
@@ -0,0 +1,16 @@
+---Reply above this line---+ +Hello {!! $name !!},
+ +{!! $content !!}
+ +Regards,
+{!! $Agent_Signature !!}
+{!! $From !!}
+
+Ticket Details
+Ticket ID: {!! $ticket_number !!}
+Department: Support
+{{-- Type: Need Information
--}} +{{-- Status: Open
--}} +{{-- Priority: Normal
--}} diff --git a/code/code/resources/views/errors/404.blade.php b/code/code/resources/views/errors/404.blade.php new file mode 100644 index 000000000..834eb7efd --- /dev/null +++ b/code/code/resources/views/errors/404.blade.php @@ -0,0 +1,50 @@ + + + + + + +
+
+
+
\ No newline at end of file
diff --git a/code/code/resources/views/errors/503.blade.php b/code/code/resources/views/errors/503.blade.php
new file mode 100644
index 000000000..ce24a9818
--- /dev/null
+++ b/code/code/resources/views/errors/503.blade.php
@@ -0,0 +1,50 @@
+
+
+
+
+
+
+
+
+ 404 Not Found.
+
+
+ Oops! Page not found.
++ We could not find the page you were looking for. +
+
+
+
+
\ No newline at end of file
diff --git a/code/code/resources/views/home.blade.php b/code/code/resources/views/home.blade.php
new file mode 100644
index 000000000..65ffa9e03
--- /dev/null
+++ b/code/code/resources/views/home.blade.php
@@ -0,0 +1,17 @@
+@extends('app')
+
+@section('content')
+
+
+ 503 Be right back.
+
+
+ Sorry!
++ We are working on it. +
+
+
+@endsection
diff --git a/code/code/resources/views/settings/new.blade.php b/code/code/resources/views/settings/new.blade.php
new file mode 100644
index 000000000..ebf802b30
--- /dev/null
+++ b/code/code/resources/views/settings/new.blade.php
@@ -0,0 +1,23 @@
+ {!! Form::open( array('route' => 'settings.create','method' => 'post', 'id' => 'form-add-setting' ) ) !!}
+
+ {!! Form::label( 'setting_name', 'Setting Name:' ) !!}
+ {!! Form::text( 'setting_name', '', array(
+ 'id' => 'setting_name',
+ 'placeholder' => 'Enter Setting Name',
+ 'maxlength' => 20,
+ 'required' => true,
+ ) ) !!}
+ {!! Form::label( 'setting_value', 'Setting Value:' ) !!}
+ {!! Form::text( 'setting_value', '', array(
+ 'id' => 'setting_value',
+ 'placeholder' => 'Enter Setting Value',
+ 'maxlength' => 255,
+ 'required' => true,
+ ) ) !!}
+
+ {!! Form::submit( 'Add Setting', array(
+ 'id' => 'btn-add-setting',
+ ) ) !!}
+
+ {!! Form::close() !!}
+
diff --git a/code/code/resources/views/test.blade.php b/code/code/resources/views/test.blade.php
new file mode 100644
index 000000000..d9b5314fa
--- /dev/null
+++ b/code/code/resources/views/test.blade.php
@@ -0,0 +1,66 @@
+{{-- @extends('themes.default1.Agent.ticket.layout')
+
+@section('content')
+
+
+
+
+@stop --}}
\ No newline at end of file
diff --git a/code/resources/views/themes/check.blade.php b/code/code/resources/views/themes/check.blade.php
similarity index 100%
rename from code/resources/views/themes/check.blade.php
rename to code/code/resources/views/themes/check.blade.php
diff --git a/code/resources/views/themes/default1/admin/agent/agents/create.blade.php b/code/code/resources/views/themes/default1/admin/agent/agents/create.blade.php
similarity index 94%
rename from code/resources/views/themes/default1/admin/agent/agents/create.blade.php
rename to code/code/resources/views/themes/default1/admin/agent/agents/create.blade.php
index bd936160e..038aaf212 100644
--- a/code/resources/views/themes/default1/admin/agent/agents/create.blade.php
+++ b/code/code/resources/views/themes/default1/admin/agent/agents/create.blade.php
@@ -1,4 +1,4 @@
-@extends('themes.default1.layouts.blank')
+@extends('themes.default1.layouts.admin')
@section('Staffs')
class="active"
@@ -45,7 +45,7 @@ class="active"
+
+
+
+
+
+ Home
+
+
+ You are logged in!
+
+
-
+
{!! Form::label('user_name',Lang::get('lang.user_name')) !!}
@@ -53,7 +53,7 @@ class="active"
{!! Form::text('user_name',null,['class' => 'form-control']) !!}
-
+
{!! Form::label('first_name',Lang::get('lang.first_name')) !!}
@@ -61,7 +61,7 @@ class="active"
{!! Form::text('first_name',null,['class' => 'form-control']) !!}
-
+
{!! Form::label('last_name',Lang::get('lang.last_name')) !!}
@@ -73,7 +73,7 @@ class="active"
-
+
-
+
{!! Form::label('email',Lang::get('lang.email_address')) !!}
@@ -81,7 +81,7 @@ class="active"
{!! Form::email('email',null,['class' => 'form-control']) !!}
-
+
{!! Form::label('phone',Lang::get('lang.phone')) !!}
@@ -89,7 +89,7 @@ class="active"
{!! Form::text('phone',null,['class' => 'form-control']) !!}
-
+
{!! Form::label('mobile',Lang::get('lang.mobile_number')) !!}
@@ -113,16 +113,12 @@ class="active"
-
-
-
-
-
{{Lang::get('lang.account_status_setting')}}
+
{!! Form::label('role',Lang::get('lang.role')) !!}
@@ -136,7 +132,7 @@ class="active"
{!! Form::label('account_type',Lang::get('lang.account_type')) !!}
@@ -154,7 +150,7 @@ class="active"
-
+
-
+
+
+
{!! Form::label('',Lang::get('lang.day_light_saving')) !!}
@@ -164,7 +160,7 @@ class="active"
{!! Form::label('limit_access',Lang::get('lang.limit_access')) !!}
@@ -174,6 +170,7 @@ class="active"
{!! Form::label('directory_listing',Lang::get('lang.directory_listing')) !!}
@@ -183,6 +180,7 @@ class="active"
{!! Form::label('vocation_mode',Lang::get('lang.vocation_mode')) !!}
@@ -195,7 +193,7 @@ class="active"
-
+
-
+
{!! Form::label('assign_group',Lang::get('lang.assigned_group')) !!}
@@ -204,6 +202,7 @@ class="active"
+
{!! Form::label('primary_dpt',Lang::get('lang.primary_department')) !!}
@@ -212,8 +211,7 @@ class="active"
-
-
+
{!! Form::label('agent_tzone',Lang::get('lang.agent_time_zone')) !!}
@@ -223,7 +221,7 @@ class="active"
{{Lang::get('lang.assigned_team')}}
diff --git a/code/resources/views/themes/default1/admin/agent/agents/edit.blade.php b/code/code/resources/views/themes/default1/admin/agent/agents/edit.blade.php similarity index 94% rename from code/resources/views/themes/default1/admin/agent/agents/edit.blade.php rename to code/code/resources/views/themes/default1/admin/agent/agents/edit.blade.php index 9b470a945..abc7c84e8 100644 --- a/code/resources/views/themes/default1/admin/agent/agents/edit.blade.php +++ b/code/code/resources/views/themes/default1/admin/agent/agents/edit.blade.php @@ -1,4 +1,4 @@ -@extends('themes.default1.layouts.blank') +@extends('themes.default1.layouts.admin') @section('Staffs') class="active" @@ -47,6 +47,7 @@ class="active"
+
-
+
+
+
-
-
-
@section('FooterInclude')
-
@stop
@stop
\ No newline at end of file
diff --git a/code/resources/views/themes/default1/admin/agent/departments/create.blade.php b/code/code/resources/views/themes/default1/admin/agent/departments/create.blade.php
similarity index 94%
rename from code/resources/views/themes/default1/admin/agent/departments/create.blade.php
rename to code/code/resources/views/themes/default1/admin/agent/departments/create.blade.php
index 26f7e99dd..b0a9709be 100644
--- a/code/resources/views/themes/default1/admin/agent/departments/create.blade.php
+++ b/code/code/resources/views/themes/default1/admin/agent/departments/create.blade.php
@@ -1,4 +1,4 @@
-@extends('themes.default1.layouts.blank')
+@extends('themes.default1.layouts.admin')
@section('Staffs')
class="active"
@@ -44,7 +44,7 @@ class="active"
{!! Form::label('user_name',Lang::get('lang.user_name')) !!}
@@ -55,8 +56,7 @@ class="active"
-
-
+
{!! Form::label('first_name',Lang::get('lang.first_name')) !!}
@@ -65,6 +65,7 @@ class="active"
+
{!! Form::label('last_name',Lang::get('lang.last_name')) !!}
@@ -78,6 +79,7 @@ class="active"
-
-
-
-
-
-
+
-
+
+
-
+
{!! Form::label('email',Lang::get('lang.email_address')) !!}
@@ -86,6 +88,7 @@ class="active"
+
{!! Form::label('phone_number',Lang::get('lang.phone')) !!}
@@ -94,6 +97,7 @@ class="active"
+
{!! Form::label('mobile',Lang::get('lang.mobile_number')) !!}
@@ -103,7 +107,7 @@ class="active"
{{Lang::get('lang.agent_signature')}}
@@ -117,16 +121,12 @@ class="active"{{Lang::get('lang.account_status_setting')}}
+
{!! Form::label('role',Lang::get('lang.role')) !!}
@@ -140,7 +140,7 @@ class="active"
{!! Form::label('account_type',Lang::get('lang.account_type')) !!}
@@ -156,7 +156,7 @@ class="active"
@@ -168,7 +168,7 @@ class="active"
{!! Form::label('limit_access',Lang::get('lang.limit_access')) !!}
@@ -178,6 +178,7 @@ class="active"
{!! Form::label('directory_listing',Lang::get('lang.directory_listing')) !!}
@@ -187,6 +188,7 @@ class="active"
{!! Form::label('vocation_mode',Lang::get('lang.vocation_mode')) !!}
@@ -199,15 +201,15 @@ class="active"
-
+
-
-
{!! Form::label('assign_group',Lang::get('lang.assigned_group')) !!}
{!! $errors->first('assign_group', ':message ') !!}
{!!Form::select('assign_group', [''=>'Select a Group','Groups'=>$groups->lists('name','name')],null,['class' => 'form-control select']) !!}
-
+
{!! Form::label('primary_dpt',Lang::get('lang.primary_department')) !!}
@@ -218,7 +220,7 @@ class="active"
-
+
{!! Form::label('agent_tzone',Lang::get('lang.agent_time_zone')) !!}
@@ -229,7 +231,7 @@ class="active"
-
+
{{Lang::get('lang.assigned_team')}}
diff --git a/code/resources/views/themes/default1/admin/agent/agents/index.blade.php b/code/code/resources/views/themes/default1/admin/agent/agents/index.blade.php similarity index 61% rename from code/resources/views/themes/default1/admin/agent/agents/index.blade.php rename to code/code/resources/views/themes/default1/admin/agent/agents/index.blade.php index de620561a..0ff898325 100644 --- a/code/resources/views/themes/default1/admin/agent/agents/index.blade.php +++ b/code/code/resources/views/themes/default1/admin/agent/agents/index.blade.php @@ -1,4 +1,4 @@ -@extends('themes.default1.layouts.blank') +@extends('themes.default1.layouts.admin') @section('Staffs') class="active" @@ -30,8 +30,7 @@ class="active" @section('content') -
-
-
+
@@ -55,66 +54,62 @@ class="active"
{{Session::get('fails')}}
@endif
-
-
+
+
+
+
{{Lang::get('lang.agents')}}
{{Lang::get('lang.create_agent')}}
-
+
{!! Form::label('name',Lang::get('lang.name')) !!}
@@ -52,7 +52,7 @@ class="active"
{!! Form::text('name',null,['class' => 'form-control']) !!}
-
+
{!! Form::label('type',Lang::get('lang.type')) !!}
@@ -71,7 +71,7 @@ class="active"
-
+
-
+
{!! Form::label('sla',Lang::get('lang.SLA_plan')) !!}
@@ -79,7 +79,7 @@ class="active"
{!!Form::select('sla', ['SLA Plans'=>$slas->lists('grace_period','grace_period')],null,['class' => 'form-control select']) !!}
-
+
{!! Form::label('manager',Lang::get('lang.manager')) !!}
@@ -89,7 +89,7 @@ class="active"
{!! Form::label('ticket_assignment',Lang::get('lang.ticket_assignment')) !!}
@@ -100,7 +100,7 @@ class="active"
@@ -100,7 +100,7 @@ class="active"
-
+
@@ -122,7 +121,7 @@ class="active"
{!! Form::label('outgoing_email',Lang::get('lang.outgoing_emails')) !!}
@@ -108,13 +108,12 @@ class="active"
{!!Form::select('outgoing_email', [''=>'Select an Email','Outgoing Emails'=>$emails->lists('email_address','email_address')],null,['class' => 'form-control select']) !!}
-
+
{!! Form::label('template_set',Lang::get('lang.template_set')) !!}
{!! $errors->first('template_set', ':message ') !!}
{!!Form::select('template_set', [''=>'Select a Template','Templates'=>$templates->lists('name','name')],null,['class' => 'form-control select']) !!}
-
-
+
{!! Form::label('auto_ticket_response',Lang::get('lang.auto_responding_settings')) !!}
{!! Form::checkbox('auto_ticket_response',1,null,['class' => 'checkbox']) !!} @@ -131,7 +130,7 @@ class="active"
-
+
{!! Form::checkbox('auto_ticket_response',1,null,['class' => 'checkbox']) !!} @@ -131,7 +130,7 @@ class="active"
{!! Form::label('auto_message_response',Lang::get('lang.new_message')) !!}
{!! Form::checkbox('auto_message_response',1,null,['class' => 'checkbox']) !!} @@ -145,7 +144,7 @@ class="active"
{!! Form::checkbox('auto_message_response',1,null,['class' => 'checkbox']) !!} @@ -145,7 +144,7 @@ class="active"
-
+
-
+
{!! Form::label('auto_response_email',Lang::get('lang.auto_response_email')) !!}
@@ -154,7 +153,7 @@ class="active"
-
+
{!! Form::label('recipient',Lang::get('lang.recipient')) !!}
@@ -164,7 +163,7 @@ class="active"
{{Lang::get('lang.group_access')}}
diff --git a/code/resources/views/themes/default1/admin/agent/departments/edit.blade.php b/code/code/resources/views/themes/default1/admin/agent/departments/edit.blade.php similarity index 94% rename from code/resources/views/themes/default1/admin/agent/departments/edit.blade.php rename to code/code/resources/views/themes/default1/admin/agent/departments/edit.blade.php index 8a42354d5..bec5fbcdf 100644 --- a/code/resources/views/themes/default1/admin/agent/departments/edit.blade.php +++ b/code/code/resources/views/themes/default1/admin/agent/departments/edit.blade.php @@ -1,4 +1,4 @@ -@extends('themes.default1.layouts.blank') +@extends('themes.default1.layouts.admin') @section('Staffs') class="active" @@ -43,7 +43,7 @@ class="active"
-
+
{!! Form::label('name',Lang::get('lang.name')) !!}
@@ -51,7 +51,7 @@ class="active"
{!! Form::text('name',null,['disabled'=>'disabled','class' => 'form-control']) !!}
-
+
{!! Form::label('type',Lang::get('lang.type')) !!}
@@ -70,7 +70,7 @@ class="active"
-
+
-
+
{!! Form::label('sla',Lang::get('lang.SLA_plan')) !!}
@@ -78,7 +78,7 @@ class="active"
{!!Form::select('sla', ['SLA Plans'=>$slas->lists('grace_period','grace_period')],null,['class' => 'form-control select']) !!}
-
+
{!! Form::label('manager',Lang::get('lang.manager')) !!}
@@ -88,7 +88,7 @@ class="active"
{!! Form::label('ticket_assignment',Lang::get('lang.ticket_assignment')) !!}
@@ -99,7 +99,7 @@ class="active"
@@ -99,7 +99,7 @@ class="active"
-
+
{!! Form::label('outgoing_email',Lang::get('lang.outgoing_emails')) !!}
@@ -107,7 +107,7 @@ class="active"
{!!Form::select('outgoing_email', [''=>'Select an Email','Outgoing Emails'=>$emails->lists('email_address','email_address')],null,['class' => 'form-control select']) !!}
-
+
{!! Form::label('template_set',Lang::get('lang.template_set')) !!}
@@ -121,7 +121,7 @@ class="active"
-
+
@endif
-
+
{!! Form::label('auto_ticket_response',Lang::get('lang.auto_responding_settings')) !!}
{!! Form::checkbox('auto_ticket_response',1,null,['class' => 'checkbox']) !!} @@ -130,7 +130,7 @@ class="active"
-
+
{!! Form::checkbox('auto_ticket_response',1,null,['class' => 'checkbox']) !!} @@ -130,7 +130,7 @@ class="active"
{!! Form::label('auto_message_response',Lang::get('lang.new_message')) !!}
{!! Form::checkbox('auto_message_response',1,null,['class' => 'checkbox']) !!} @@ -144,7 +144,7 @@ class="active"
{!! Form::checkbox('auto_message_response',1,null,['class' => 'checkbox']) !!} @@ -144,7 +144,7 @@ class="active"
-
+
-
+
{!! Form::label('auto_response_email',Lang::get('lang.auto_response_email')) !!}
@@ -153,7 +153,7 @@ class="active"
-
+
{!! Form::label('recipient',Lang::get('lang.recipient')) !!}
@@ -163,7 +163,7 @@ class="active"
 . ')
';
+ // echo $var;
+ // echo $attachment->name;
+ // $body = explode($attachment->name, $body);
+ $body = str_replace($attachment->name, "data:image/jpg;base64," . base64_encode($data), $body);
+
+ $string = $body;
+ $start = "";
+ $end = "";
+ if(strpos($string,$start) == false || strpos($string,$start) == false)
+ {
+ }
+ else
+ {
+ $ini = strpos($string,$start);
+ $ini += strlen($start);
+ $len = strpos($string,$end,$ini) - $ini;
+ $parsed = substr($string,$ini,$len);
+ $body2 = $parsed;
+ $body = str_replace($body2 ," " ,$body);
+ }
+ }
+ }
+ // echo $body;
+
+ // $body = explode($attachment->file, $body);
+ // $body = $body[0];
+ }
+ ?>
+
+ ";
+ $end = "";
+ if(strpos($string,$start) == false || strpos($string,$start) == false)
+ {
+ }
+ else
+ {
+ $ini = strpos($string,$start);
+ $ini += strlen($start);
+ $len = strpos($string,$end,$ini) - $ini;
+ $parsed = substr($string,$ini,$len);
+ $body2 = $parsed;
+ $body = str_replace($body2 ," " ,$body);
+ }
+ ?>
+