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Update v1.0.6.4

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This commit is contained in:
sujitprasad
2016-02-24 20:38:42 +05:30
parent d39ef2985d
commit 4270cbcfb3
29 changed files with 700 additions and 198 deletions
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209
app/Http/Controllers/Agent/helpdesk/TicketController.php
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@@ -4,7 +4,6 @@ namespace App\Http\Controllers\Agent\helpdesk;
// controllers
use App\Http\Controllers\Common\PhpMailController;
use App\Http\Controllers\Common\SettingsController;
use App\Http\Controllers\Controller;
// requests
use App\Http\Requests\helpdesk\CreateTicketRequest;
@@ -15,7 +14,7 @@ use App\Model\helpdesk\Agent\Teams;
use App\Model\helpdesk\Email\Emails;
use App\Model\helpdesk\Form\Fields;
use App\Model\helpdesk\Manage\Help_topic;
use App\Model\Helpdesk\Manage\Sla_plan;
use App\Model\helpdesk\Manage\Sla_plan;
use App\Model\helpdesk\Settings\Alert;
use App\Model\helpdesk\Settings\Company;
use App\Model\helpdesk\Settings\Email;
@@ -33,6 +32,7 @@ use App\Model\helpdesk\Utility\Timezones;
use App\User;
use Auth;
use DB;
use UTC;
// classes
use Exception;
use Hash;
@@ -44,7 +44,7 @@ use PDF;
/**
* TicketController.
*
* @author Ladybird <info@ladybirdweb.com>
* @author Ladybird <info@ladybirdweb.com>
*/
class TicketController extends Controller
{
@@ -56,7 +56,6 @@ class TicketController extends Controller
public function __construct(PhpMailController $PhpMailController)
{
$this->PhpMailController = $PhpMailController;
SettingsController::smtp();
$this->middleware('auth');
}
@@ -85,10 +84,14 @@ class TicketController extends Controller
})
->addColumn('subject', function ($ticket) {
$subject = DB::table('ticket_thread')->select('title')->where('ticket_id', '=', $ticket->id)->first();
$string = $subject->title;
if (strlen($string) > 20) {
$stringCut = substr($string, 0, 30);
$string = substr($stringCut, 0, strrpos($stringCut, ' ')).' ...';
if (isset($subject->title)) {
$string = $subject->title;
if (strlen($string) > 20) {
$stringCut = substr($string, 0, 30);
$string = substr($stringCut, 0, strrpos($stringCut, ' ')).' ...';
}
} else {
$string = "(no subject)";
}
//collabrations
$collaborators = DB::table('ticket_collaborator')->where('ticket_id', '=', $ticket->id)->get();
@@ -158,7 +161,7 @@ class TicketController extends Controller
$TicketData = Ticket_Thread::where('ticket_id', '=', $ticket->id)->max('id');
$TicketDatarow = Ticket_Thread::select('updated_at')->where('id', '=', $TicketData)->first();
return date('d F Y, H:i:s', strtotime($TicketDatarow->updated_at));
return UTC::usertimezone($TicketDatarow->updated_at);
})
->searchColumns('subject', 'from', 'assigned_to', 'ticket_number', 'priority')
->orderColumns('subject', 'from', 'assigned_to', 'Last Replier', 'ticket_number', 'priority', 'Last')
@@ -188,17 +191,20 @@ class TicketController extends Controller
$dept = Department::where('id', '=', Auth::user()->primary_dpt)->first();
$tickets = Tickets::where('status', '=', 1)->where('isanswered', '=', 0)->where('assigned_to', '=', 0)->where('dept_id', '=', $dept->id)->get();
}
return \Datatable::collection(new Collection($tickets))
->addColumn('id', function ($ticket) {
return "<input type='checkbox' name='select_all[]' class='icheckbox_flat-blue' value='".$ticket->id."'></input>";
})
->addColumn('subject', function ($ticket) {
$subject = DB::table('ticket_thread')->select('title')->where('ticket_id', '=', $ticket->id)->first();
$string = $subject->title;
if (strlen($string) > 20) {
$stringCut = substr($string, 0, 30);
$string = substr($stringCut, 0, strrpos($stringCut, ' ')).' ...';
if (isset($subject->title)) {
$string = $subject->title;
if (strlen($string) > 20) {
$stringCut = substr($string, 0, 30);
$string = substr($stringCut, 0, strrpos($stringCut, ' ')).' ...';
}
} else {
$string = "(no subject)";
}
//collabrations
$collaborators = DB::table('ticket_collaborator')->where('ticket_id', '=', $ticket->id)->get();
@@ -265,7 +271,8 @@ class TicketController extends Controller
$TicketData = Ticket_Thread::where('ticket_id', '=', $ticket->id)->max('id');
$TicketDatarow = Ticket_Thread::select('updated_at')->where('id', '=', $TicketData)->first();
return date('d F Y, H:i:s', strtotime($TicketDatarow->updated_at));
// return date('d F Y, H:i:s', strtotime($TicketDatarow->updated_at));
return UTC::usertimezone($TicketDatarow->updated_at);
})
->searchColumns('subject', 'from', 'assigned_to', 'ticket_number', 'priority')
->orderColumns('subject', 'from', 'assigned_to', 'Last Replier', 'ticket_number', 'priority', 'Last')
@@ -302,10 +309,14 @@ class TicketController extends Controller
})
->addColumn('subject', function ($ticket) {
$subject = DB::table('ticket_thread')->select('title')->where('ticket_id', '=', $ticket->id)->first();
$string = $subject->title;
if (strlen($string) > 20) {
$stringCut = substr($string, 0, 30);
$string = substr($stringCut, 0, strrpos($stringCut, ' ')).' ...';
if (isset($subject->title)) {
$string = $subject->title;
if (strlen($string) > 20) {
$stringCut = substr($string, 0, 30);
$string = substr($stringCut, 0, strrpos($stringCut, ' ')).' ...';
}
} else {
$string = "(no subject)";
}
//collabrations
$collaborators = DB::table('ticket_collaborator')->where('ticket_id', '=', $ticket->id)->get();
@@ -372,7 +383,8 @@ class TicketController extends Controller
$TicketData = Ticket_Thread::where('ticket_id', '=', $ticket->id)->max('id');
$TicketDatarow = Ticket_Thread::select('updated_at')->where('id', '=', $TicketData)->first();
return date('d F Y, H:i:s', strtotime($TicketDatarow->updated_at));
// return date('d F Y, H:i:s', strtotime($TicketDatarow->updated_at));
return UTC::usertimezone($TicketDatarow->updated_at);
})
->searchColumns('subject', 'from', 'assigned_to', 'ticket_number', 'priority')
->orderColumns('subject', 'from', 'assigned_to', 'Last Replier', 'ticket_number', 'priority', 'Last')
@@ -404,10 +416,14 @@ class TicketController extends Controller
})
->addColumn('subject', function ($ticket) {
$subject = DB::table('ticket_thread')->select('title')->where('ticket_id', '=', $ticket->id)->first();
$string = $subject->title;
if (strlen($string) > 20) {
$stringCut = substr($string, 0, 30);
$string = substr($stringCut, 0, strrpos($stringCut, ' ')).' ...';
if (isset($subject->title)) {
$string = $subject->title;
if (strlen($string) > 20) {
$stringCut = substr($string, 0, 30);
$string = substr($stringCut, 0, strrpos($stringCut, ' ')).' ...';
}
} else {
$string = "(no subject)";
}
//collabrations
$collaborators = DB::table('ticket_collaborator')->where('ticket_id', '=', $ticket->id)->get();
@@ -474,7 +490,8 @@ class TicketController extends Controller
$TicketData = Ticket_Thread::where('ticket_id', '=', $ticket->id)->max('id');
$TicketDatarow = Ticket_Thread::select('updated_at')->where('id', '=', $TicketData)->first();
return date('d F Y, H:i:s', strtotime($TicketDatarow->updated_at));
// return date('d F Y, H:i:s', strtotime($TicketDatarow->updated_at));
return UTC::usertimezone($TicketDatarow->updated_at);
})
->searchColumns('subject', 'from', 'assigned_to', 'ticket_number', 'priority')
->orderColumns('subject', 'from', 'assigned_to', 'Last Replier', 'ticket_number', 'priority', 'Last')
@@ -516,10 +533,14 @@ class TicketController extends Controller
})
->addColumn('subject', function ($ticket) {
$subject = DB::table('ticket_thread')->select('title')->where('ticket_id', '=', $ticket->id)->first();
$string = $subject->title;
if (strlen($string) > 20) {
$stringCut = substr($string, 0, 30);
$string = substr($stringCut, 0, strrpos($stringCut, ' ')).' ...';
if (isset($subject->title)) {
$string = $subject->title;
if (strlen($string) > 20) {
$stringCut = substr($string, 0, 30);
$string = substr($stringCut, 0, strrpos($stringCut, ' ')).' ...';
}
} else {
$string = "(no subject)";
}
//collabrations
$collaborators = DB::table('ticket_collaborator')->where('ticket_id', '=', $ticket->id)->get();
@@ -585,7 +606,8 @@ class TicketController extends Controller
$TicketData = Ticket_Thread::where('ticket_id', '=', $ticket->id)->max('id');
$TicketDatarow = Ticket_Thread::select('updated_at')->where('id', '=', $TicketData)->first();
return date('d F Y, H:i:s', strtotime($TicketDatarow->updated_at));
// return date('d F Y, H:i:s', strtotime($TicketDatarow->updated_at));
return UTC::usertimezone($TicketDatarow->updated_at);
})
->searchColumns('subject', 'from', 'assigned_to', 'ticket_number', 'priority')
->orderColumns('subject', 'from', 'assigned_to', 'Last Replier', 'ticket_number', 'priority', 'Last')
@@ -617,10 +639,14 @@ class TicketController extends Controller
})
->addColumn('subject', function ($ticket) {
$subject = DB::table('ticket_thread')->select('title')->where('ticket_id', '=', $ticket->id)->first();
$string = $subject->title;
if (strlen($string) > 20) {
$stringCut = substr($string, 0, 30);
$string = substr($stringCut, 0, strrpos($stringCut, ' ')).' ...';
if (isset($subject->title)) {
$string = $subject->title;
if (strlen($string) > 20) {
$stringCut = substr($string, 0, 30);
$string = substr($stringCut, 0, strrpos($stringCut, ' ')).' ...';
}
} else {
$string = "(no subject)";
}
//collabrations
$collaborators = DB::table('ticket_collaborator')->where('ticket_id', '=', $ticket->id)->get();
@@ -687,7 +713,8 @@ class TicketController extends Controller
$TicketData = Ticket_Thread::where('ticket_id', '=', $ticket->id)->max('id');
$TicketDatarow = Ticket_Thread::select('updated_at')->where('id', '=', $TicketData)->first();
return date('d F Y, H:i:s', strtotime($TicketDatarow->updated_at));
// return date('d F Y, H:i:s', strtotime($TicketDatarow->updated_at));
return UTC::usertimezone($TicketDatarow->updated_at);
})
->searchColumns('subject', 'from', 'assigned_to', 'ticket_number', 'priority')
->orderColumns('subject', 'from', 'assigned_to', 'Last Replier', 'ticket_number', 'priority', 'Last')
@@ -1009,7 +1036,8 @@ class TicketController extends Controller
* @param type $emailadd
* @param type $username
* @param type $subject
* @param type $body
*
@param type $body
* @param type $phone
* @param type $helptopic
* @param type $sla
@@ -1051,14 +1079,13 @@ class TicketController extends Controller
// Event fire
\Event::fire(new \App\Events\ReadMailEvent($user_id, $password));
// if (Mail::send('emails.pass', ['password' => $password, 'name' => $username, 'from'=>$company,'emailadd' => $emailadd], function ($message) use ($emailadd, $username,$company) {
// $message->to($emailadd, $username)->subject('Welcome to '.$company.' helpdesk');
// $message->to($emailadd, $username)->subject('Welcome to '.$company.' helpdesk');
// })) {
// try {
try {
$this->PhpMailController->sendmail($from = $this->PhpMailController->mailfrom('1', '0'), $to = ['name' => $username, 'email' => $emailadd], $message = ['subject' => 'Welcome to '.$company.' helpdesk', 'scenario' => 'registration-notification'], $template_variables = ['user' => $username, 'email_address' => $emailadd, 'user_password' => $password]);
// } catch (\Exception $e) {
} catch (\Exception $e) {
// return 0;
// }
}
// $message->to($emailadd, $username)->subject('Welcome to '.$company.' helpdesk');
// })) {
// need to do something here....
@@ -1094,7 +1121,7 @@ class TicketController extends Controller
if ($source == 3) {
// Mail::send('emails.Ticket_Create', ['sign'=>$sign, 'content' => $body, 'name' => $username, 'ticket_number' => $ticket_number2, 'system' => $system], function ($message) use ($emailadd, $username, $ticket_number2, $updated_subject) {
// $message->to($emailadd, $username)->subject($updated_subject);
// $message->to($emailadd, $username)->subject($updated_subject);
// });
// dd($body);
try {
@@ -1104,7 +1131,7 @@ class TicketController extends Controller
} else {
$body2 = null;
// Mail::send('emails.Ticket_Create', ['sign'=>$sign, 'content' => $body2, 'name' => $username, 'ticket_number' => $ticket_number2, 'system' => $system], function ($message) use ($emailadd, $username, $ticket_number2, $updated_subject) {
// $message->to($emailadd, $username)->subject($updated_subject);
// $message->to($emailadd, $username)->subject($updated_subject);
// });
try {
$this->PhpMailController->sendmail($from = $this->PhpMailController->mailfrom('0', $ticketdata->dept_id), $to = ['name' => $username, 'email' => $emailadd], $message = ['subject' => $updated_subject, 'scenario' => 'create-ticket'], $template_variables = ['user' => $username, 'ticket_number' => $ticket_number2, 'department_sign' => '']);
@@ -1122,7 +1149,7 @@ class TicketController extends Controller
$admin_email = $admin->email;
$admin_user = $admin->first_name;
// Mail::send('emails.'.$mail, ['agent' => $admin_user,'content'=>$body, 'ticket_number' => $ticket_number2, 'from'=>$company, 'email' => $emailadd, 'name' => $ticket_creator, 'system' => $system], function ($message) use ($admin_email, $admin_user, $ticket_number2, $updated_subject) {
// $message->to($admin_email, $admin_user)->subject($updated_subject);
// $message->to($admin_email, $admin_user)->subject($updated_subject);
// });
try {
$this->PhpMailController->sendmail($from = $this->PhpMailController->mailfrom('0', $ticketdata->dept_id), $to = ['user' => $admin_user, 'email' => $admin_email], $message = ['subject' => $updated_subject, 'body' => $body, 'scenario' => $mail], $template_variables = ['ticket_agent_name' => $admin_user, 'ticket_client_name' => $username, 'ticket_client_email' => $emailadd, 'user' => $admin_user, 'ticket_number' => $ticket_number2, 'email_address' => $emailadd, 'name' => $ticket_creator]);
@@ -1143,7 +1170,7 @@ class TicketController extends Controller
$agent_email = $agent->email;
$agent_user = $agent->first_name;
// Mail::send('emails.'.$mail, ['agent' => $agent_user ,'content'=>$body , 'ticket_number' => $ticket_number2, 'from'=>$company, 'email' => $emailadd, 'name' => $ticket_creator, 'system' => $system], function ($message) use ($agent_email, $agent_user, $ticket_number2, $updated_subject) {
// $message->to($agent_email, $agent_user)->subject($updated_subject);
// $message->to($agent_email, $agent_user)->subject($updated_subject);
// });
try {
$this->PhpMailController->sendmail($from = $this->PhpMailController->mailfrom('0', $ticketdata->dept_id), $to = ['user' => $agent_user, 'email' => $agent_email], $message = ['subject' => $updated_subject, 'body' => $body, 'scenario' => $mail], $template_variables = ['ticket_agent_name' => $admin_user, 'ticket_client_name' => $username, 'ticket_client_email' => $emailadd, 'user' => $agent_user, 'ticket_number' => $ticket_number2, 'email_address' => $emailadd, 'name' => $ticket_creator]);
@@ -1425,7 +1452,7 @@ class TicketController extends Controller
$system_from = $this->company();
// Mail::send('emails.close_ticket', ['ticket_number' => $ticket_number, 'from'=>$company], function ($message) use ($email, $user_name, $ticket_number, $ticket_subject) {
// $message->to($email, $user_name)->subject($ticket_subject.'[#' . $ticket_number . ']');
// $message->to($email, $user_name)->subject($ticket_subject.'[#' . $ticket_number . ']');
// });
$sending_emails = Emails::where('department', '=', $ticket_status->dept_id)->first();
@@ -1586,10 +1613,10 @@ class TicketController extends Controller
// $master = Auth::user()->first_name . " " . Auth::user()->last_name;
// if(Alert::first()->internal_status == 1 || Alert::first()->internal_assigned_agent == 1) {
// // ticket assigned send mail
// Mail::send('emails.Ticket_assign', ['agent' => $agent, 'ticket_number' => $ticket_number, 'from'=>$company, 'master' => $master, 'system' => $system], function ($message) use ($agent_email, $agent, $ticket_number, $ticket_subject) {
// $message->to($agent_email, $agent)->subject($ticket_subject.'[#' . $ticket_number . ']');
// });
// // ticket assigned send mail
// Mail::send('emails.Ticket_assign', ['agent' => $agent, 'ticket_number' => $ticket_number, 'from'=>$company, 'master' => $master, 'system' => $system], function ($message) use ($agent_email, $agent, $ticket_number, $ticket_subject) {
// $message->to($agent_email, $agent)->subject($ticket_subject.'[#' . $ticket_number . ']');
// });
// }
} elseif ($assign_to[0] == 'user') {
$ticket->assigned_to = $assign_to[1];
@@ -1619,8 +1646,8 @@ class TicketController extends Controller
// if(Alert::first()->internal_status == 1 || Alert::first()->internal_assigned_agent == 1) {
// ticket assigned send mail
// Mail::send('emails.Ticket_assign', ['agent' => $agent, 'ticket_number' => $ticket_number, 'from'=>$company, 'master' => $master, 'system' => $system], function ($message) use ($agent_email, $agent, $ticket_number, $ticket_subject) {
// $message->to($agent_email, $agent)->subject($ticket_subject.'[#' . $ticket_number . ']');
// });
// $message->to($agent_email, $agent)->subject($ticket_subject.'[#' . $ticket_number . ']');
// });
// $sending_emails = Emails::where('department', '=', $ticket->dept_id)->first();
// if($sending_emails == null) {
// $from_email = $this->system_mail();
@@ -1761,7 +1788,7 @@ class TicketController extends Controller
$user_id = $create_user->id;
// Mail::send('emails.pass', ['password' => $password, 'name' => $name, 'from'=>$company,'emailadd' => $email], function ($message) use ($email, $name) {
// $message->to($email, $name)->subject('password');
// $message->to($email, $name)->subject('password');
// });
// $sending_emails = Emails::where('department', '=', $ticket_status->dept_id)->first();
// if($sending_emails == null) {
@@ -1829,28 +1856,28 @@ class TicketController extends Controller
* @return type
*/
// public function search() {
// $product = Input::get('type');
// $word = Input::get('name_startsWith');
// if ($product == 'product') {
// $starts_with = strtoupper($word);
// $rows = DB::table('users')->select('user_name')->where('name', 'LIKE', $starts_with . '%')->get();
// $data = array();
// foreach ($rows as $row) {
// array_push($data, $row->name);
// }
// print_r(json_encode($data));
// }
// if ($product == 'product_table') {
// $row_num = Input::get('row_num');
// $starts_with = strtoupper($word);
// $rows = DB::table('product')->select('name', 'description', 'cost_price')->where('name', 'LIKE', $starts_with . '%')->get();
// $data = array();
// foreach ($rows as $row) {
// $name = $row->name . '|' . $row->description . '|' . $row->cost_price . '|' . $row_num;
// array_push($data, $name);
// }
// print_r(json_encode($data));
// }
// $product = Input::get('type');
// $word = Input::get('name_startsWith');
// if ($product == 'product') {
// $starts_with = strtoupper($word);
// $rows = DB::table('users')->select('user_name')->where('name', 'LIKE', $starts_with . '%')->get();
// $data = array();
// foreach ($rows as $row) {
// array_push($data, $row->name);
// }
// print_r(json_encode($data));
// }
// if ($product == 'product_table') {
// $row_num = Input::get('row_num');
// $starts_with = strtoupper($word);
// $rows = DB::table('product')->select('name', 'description', 'cost_price')->where('name', 'LIKE', $starts_with . '%')->get();
// $data = array();
// foreach ($rows as $row) {
// $name = $row->name . '|' . $row->description . '|' . $row->cost_price . '|' . $row_num;
// array_push($data, $name);
// }
// print_r(json_encode($data));
// }
// }
/**
@@ -1887,10 +1914,14 @@ class TicketController extends Controller
})
->addColumn('subject', function ($ticket) {
$subject = DB::table('ticket_thread')->select('title')->where('ticket_id', '=', $ticket->id)->first();
$string = $subject->title;
if (strlen($string) > 20) {
$stringCut = substr($string, 0, 30);
$string = substr($stringCut, 0, strrpos($stringCut, ' ')).' ...';
if (isset($subject->title)) {
$string = $subject->title;
if (strlen($string) > 20) {
$stringCut = substr($string, 0, 30);
$string = substr($stringCut, 0, strrpos($stringCut, ' ')).' ...';
}
} else {
$string = "(no subject)";
}
//collabrations
$collaborators = DB::table('ticket_collaborator')->where('ticket_id', '=', $ticket->id)->get();
@@ -1957,7 +1988,8 @@ class TicketController extends Controller
$TicketData = Ticket_Thread::where('ticket_id', '=', $ticket->id)->max('id');
$TicketDatarow = Ticket_Thread::select('updated_at')->where('id', '=', $TicketData)->first();
return date('d F Y, H:i:s', strtotime($TicketDatarow->updated_at));
// return date('d F Y, H:i:s', strtotime($TicketDatarow->updated_at));
return UTC::usertimezone($TicketDatarow->updated_at);
})
->searchColumns('subject', 'from', 'assigned_to', 'ticket_number', 'priority')
->orderColumns('subject', 'from', 'assigned_to', 'Last Replier', 'ticket_number', 'priority', 'Last')
@@ -1994,10 +2026,14 @@ class TicketController extends Controller
})
->addColumn('subject', function ($ticket) {
$subject = DB::table('ticket_thread')->select('title')->where('ticket_id', '=', $ticket->id)->first();
$string = $subject->title;
if (strlen($string) > 20) {
$stringCut = substr($string, 0, 30);
$string = substr($stringCut, 0, strrpos($stringCut, ' ')).' ...';
if (isset($subject->title)) {
$string = $subject->title;
if (strlen($string) > 20) {
$stringCut = substr($string, 0, 30);
$string = substr($stringCut, 0, strrpos($stringCut, ' ')).' ...';
}
} else {
$string = "(no subject)";
}
//collabrations
$collaborators = DB::table('ticket_collaborator')->where('ticket_id', '=', $ticket->id)->get();
@@ -2064,7 +2100,8 @@ class TicketController extends Controller
$TicketData = Ticket_Thread::where('ticket_id', '=', $ticket->id)->max('id');
$TicketDatarow = Ticket_Thread::select('updated_at')->where('id', '=', $TicketData)->first();
return date('d F Y, H:i:s', strtotime($TicketDatarow->updated_at));
// return date('d F Y, H:i:s', strtotime($TicketDatarow->updated_at));
return UTC::usertimezone($TicketDatarow->updated_at);
})
->searchColumns('subject', 'from', 'assigned_to', 'ticket_number', 'priority')
->orderColumns('subject', 'from', 'assigned_to', 'Last Replier', 'ticket_number', 'priority', 'Last')
@@ -2181,7 +2218,7 @@ class TicketController extends Controller
$user_id = $user->id;
// Mail::send('emails.pass', ['password' => $password, 'name' => $name, 'from'=>$company,'emailadd'=>$email], function ($message) use ($email, $name) {
// $message->to($email, $name)->subject('password');
// $message->to($email, $name)->subject('password');
// });
// $sending_emails = Emails::where('department', '=', $ticket_status->dept_id)->first();
// if($sending_emails == null) {