diff --git a/app/Http/Controllers/Agent/helpdesk/TicketController.php b/app/Http/Controllers/Agent/helpdesk/TicketController.php
index 722f1495b..cbc8300be 100644
--- a/app/Http/Controllers/Agent/helpdesk/TicketController.php
+++ b/app/Http/Controllers/Agent/helpdesk/TicketController.php
@@ -1124,23 +1124,28 @@ class TicketController extends Controller
         $ticket->source = $source;
         $ticket_status = $this->checkUserVerificationStatus();
         //dd($ticket_status);
-        if ($ticket_status == 0) {
-            //check if user active then allow ticket creation else create unverified ticket
-            if ($user_status->active == 1) {
-                if ($status == null) {
-                    $ticket->status = 1;
-                } else {
-                    $ticket->status = $status;
-                }
-            } else {
-                $ticket->status = 6;
-            }
+        // if ($ticket_status == 0) {
+        //     //check if user active then allow ticket creation else create unverified ticket
+        //     if ($user_status->active == 1) {
+        //         if ($status == null) {
+        //             $ticket->status = 1;
+        //         } else {
+        //             $ticket->status = $status;
+        //         }
+        //     } else {
+        //         $ticket->status = 6;
+        //     }
+        // } else {
+        //     if ($status == null) {
+        //         $ticket->status = 1;
+        //     } else {
+        //         $ticket->status = $status;
+        //     }
+        // }
+        if ($status == null) {
+            $ticket->status = 1;
         } else {
-            if ($status == null) {
-                $ticket->status = 1;
-            } else {
-                $ticket->status = $status;
-            }
+            $ticket->status = $status;
         }
         $ticket->save();
 
@@ -2537,7 +2542,8 @@ class TicketController extends Controller
                             return $prio;
                         })
                         ->addColumn('from', function ($ticket) {
-                            $from = DB::table('users')->select('user_name', 'first_name', 'last_name')->where('id', '=', $ticket->user_id)->first();
+                            $verify = CommonSettings::select('status')->where('option_name', '=', 'send_otp')->first();
+                            $from = DB::table('users')->select('user_name', 'first_name', 'last_name', 'active')->where('id', '=', $ticket->user_id)->first();
                             $url = route('user.show', $ticket->user_id);
                             $name = '';
                             if ($from) {
@@ -2547,8 +2553,13 @@ class TicketController extends Controller
                                     $name = $from->user_name;
                                 }
                             }
-
-                            return "<a href='".$url."' title='".Lang::get('lang.see-profile1').' '.ucfirst($from->user_name).'&apos;'.Lang::get('lang.see-profile2')."'><span style='color:#508983'>".ucfirst(str_limit($name, 30)).'</span></a>';
+                            $color = "";
+                            if($verify->status == 1 || $verify->status == '1') {
+                                if($from->active == 0 || $from->active == '0') {
+                                    $color = "<i class='fa fa-exclamation-triangle'></i>";
+                                }
+                            }
+                            return "<a href='".$url."' title='".Lang::get('lang.see-profile1').' '.ucfirst($from->user_name).'&apos;'.Lang::get('lang.see-profile2')."'><span style='color:#508983'>".ucfirst(str_limit($name, 30)).' <span style="color:#f75959">'.$color.'</span></span></a>';
                         })
                         // ->addColumn('Last Replier', function ($ticket) {
                         //     $TicketData = Ticket_Thread::where('ticket_id', '=', $ticket->id)->where('is_internal', '=', 0)->max('id');