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Bug fix and Api updates

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This commit is contained in:
Vijay Sebastian
2016-02-17 16:02:00 +05:30
parent 5bc5131e3b
commit 3569d6ac48
20 changed files with 444 additions and 250 deletions
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248
app/Http/Controllers/Api/v1/ApiController.php
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@@ -19,6 +19,7 @@ use App\Model\helpdesk\Manage\Sla_plan;
use App\Model\helpdesk\Utility\Priority;
use App\Model\helpdesk\Agent\Department;
use App\Model\helpdesk\Ticket\Ticket_source;
use Exception;
/**
* -----------------------------------------------------------------------------
@@ -111,7 +112,7 @@ class ApiController extends Controller {
* @param user_id,subject,body,helptopic,sla,priority,dept
* @return json
*/
public function CreateTicket() {
public function createTicket() {
try {
$v = \Validator::make($this->request->all(), [
'user_id' => 'required|exists:users,id',
@@ -145,7 +146,7 @@ class ApiController extends Controller {
/**
* return s ticket number
*/
$response = $this->ticket->create_ticket($user_id, $subject, $body, $helptopic, $sla, $priority, $source, $headers, $dept, $assignto, $form_data, $attach);
$response = $this->ticket->createTicket($user_id, $subject, $body, $helptopic, $sla, $priority, $source, $headers, $dept, $assignto, $form_data, $attach);
/**
* return ticket details
@@ -170,11 +171,11 @@ class ApiController extends Controller {
* @param TicketRequest $request
* @return json
*/
public function TicketReply() {
public function ticketReply() {
try {
$v = \Validator::make($this->request->all(), [
'ticket_ID' => 'required|exists:tickets,id',
'ReplyContent' => 'required',
'reply_content' => 'required',
]);
if ($v->fails()) {
$error = $v->errors();
@@ -198,7 +199,7 @@ class ApiController extends Controller {
* Edit a ticket
* @return json
*/
public function EditTicket() {
public function editTicket() {
try {
$v = \Validator::make($this->request->all(), [
'ticket_id' => 'required|exists:tickets,id',
@@ -213,7 +214,7 @@ class ApiController extends Controller {
return response()->json(compact('error'));
}
$ticket_id = $this->request->input('ticket_id');
$result = $this->ticket->ticket_edit_post($ticket_id, $this->thread, $this->model);
$result = $this->ticket->ticketEditPost($ticket_id, $this->thread, $this->model);
return response()->json(compact('result'));
} catch (\Exception $e) {
$error = $e->getMessage();
@@ -230,7 +231,7 @@ class ApiController extends Controller {
* Delete The Ticket
* @return json
*/
public function DeleteTicket() {
public function deleteTicket() {
try {
$v = \Validator::make($this->request->all(), [
'ticket_id' => 'required|exists:tickets,id',
@@ -258,10 +259,31 @@ class ApiController extends Controller {
* Get all opened tickets
* @return json
*/
public function OpenedTickets() {
public function openedTickets() {
try {
$result = $this->model->where('status', '=', 1)->where('isanswered', '=', 0)->where('assigned_to', '=', null)->orderBy('id', 'DESC')->get();
return response()->json(compact('result'));
// $result = $this->model->where('status', '=', 1)->where('isanswered', '=', 0)->where('assigned_to', '=', null)->orderBy('id', 'DESC')->get();
// return response()->json(compact('result'));
$result = $this->user->join('tickets', function($join) {
$join->on('users.id', '=', 'tickets.user_id')
->where('isanswered','=',0)->where('status','=' ,1)->whereNull('assigned_to');
})
->join('department', 'department.id', '=', 'tickets.dept_id')
->join('ticket_priority', 'ticket_priority.priority_id', '=', 'tickets.priority_id')
->join('sla_plan', 'sla_plan.id', '=', 'tickets.sla')
->join('help_topic', 'help_topic.id', '=', 'tickets.help_topic_id')
->join('ticket_status', 'ticket_status.id', '=', 'tickets.status')
->join('ticket_thread', function($join) {
$join->on('tickets.id', '=', 'ticket_thread.ticket_id')
->whereNotNull('title');
})
->select('first_name', 'last_name', 'email', 'profile_pic', 'ticket_number', 'tickets.id', 'title', 'tickets.created_at', 'department.name as department_name', 'ticket_priority.priority as priotity_name', 'sla_plan.name as sla_plan_name', 'help_topic.topic as help_topic_name', 'ticket_status.name as ticket_status_name')
->groupby('tickets.id')
->distinct()
->paginate(10)
->toJson();
return $result;
} catch (\Exception $e) {
$error = $e->getMessage();
$line = $e->getLine();
@@ -277,10 +299,30 @@ class ApiController extends Controller {
* Get Unsigned Tickets
* @return json
*/
public function UnassignedTickets() {
public function unassignedTickets() {
try {
$result = $this->model->where('assigned_to', '=', null)->where('status', '1')->orderBy('id', 'DESC')->get();
return response()->json(compact('result'));
//dd('sdhjbc');
// $result = $this->model->where('assigned_to', '=', null)->where('status', '1')->orderBy('id', 'DESC')->get();
// return response()->json(compact('result'));
$unassigned = $this->user->join('tickets', function($join) {
$join->on('users.id', '=', 'tickets.user_id')
->whereNull('assigned_to')->where('status', '=',1);
})
->join('department', 'department.id', '=', 'tickets.dept_id')
->join('ticket_priority', 'ticket_priority.priority_id', '=', 'tickets.priority_id')
->join('sla_plan', 'sla_plan.id', '=', 'tickets.sla')
->join('help_topic', 'help_topic.id', '=', 'tickets.help_topic_id')
->join('ticket_status', 'ticket_status.id', '=', 'tickets.status')
->join('ticket_thread', function($join) {
$join->on('tickets.id', '=', 'ticket_thread.ticket_id')
->whereNotNull('title');
})
->select('first_name', 'last_name', 'email', 'profile_pic', 'ticket_number', 'tickets.id', 'title', 'tickets.created_at', 'department.name as department_name', 'ticket_priority.priority as priotity_name', 'sla_plan.name as sla_plan_name', 'help_topic.topic as help_topic_name', 'ticket_status.name as ticket_status_name')
->groupby('tickets.id')
->distinct()
->paginate(10)
->toJson();
return $unassigned;
} catch (\Exception $e) {
$error = $e->getMessage();
$line = $e->getLine();
@@ -296,10 +338,30 @@ class ApiController extends Controller {
* Get closed Tickets
* @return json
*/
public function CloseTickets() {
public function closeTickets() {
try {
$result = $this->model->where('status', '>', 1)->where('status', '<', 4)->orderBy('id', 'DESC')->get();
return response()->json(compact('result'));
// $result = $this->model->where('status', '>', 1)->where('status', '<', 4)->orderBy('id', 'DESC')->get();
// return response()->json(compact('result'));
$result = $this->user->join('tickets', function($join) {
$join->on('users.id', '=', 'tickets.user_id')
->where('isanswered','=',0)->where('status', '>', 1)->where('status', '<', 4);
})
->join('department', 'department.id', '=', 'tickets.dept_id')
->join('ticket_priority', 'ticket_priority.priority_id', '=', 'tickets.priority_id')
->join('sla_plan', 'sla_plan.id', '=', 'tickets.sla')
->join('help_topic', 'help_topic.id', '=', 'tickets.help_topic_id')
->join('ticket_status', 'ticket_status.id', '=', 'tickets.status')
->join('ticket_thread', function($join) {
$join->on('tickets.id', '=', 'ticket_thread.ticket_id')
->whereNotNull('title');
})
->select('first_name', 'last_name', 'email', 'profile_pic', 'ticket_number', 'tickets.id', 'title', 'tickets.created_at', 'department.name as department_name', 'ticket_priority.priority as priotity_name', 'sla_plan.name as sla_plan_name', 'help_topic.topic as help_topic_name', 'ticket_status.name as ticket_status_name')
->groupby('tickets.id')
->distinct()
->paginate(10)
->toJson();
return $result;
} catch (\Exception $e) {
$error = $e->getMessage();
$line = $e->getLine();
@@ -315,7 +377,7 @@ class ApiController extends Controller {
* Get All agents
* @return json
*/
public function GetAgents() {
public function getAgents() {
try {
$result = $this->faveoUser->where('role', 'agent')->orWhere('role', 'admin')->where('active', 1)->get();
return response()->json(compact('result'));
@@ -334,7 +396,7 @@ class ApiController extends Controller {
* Get All Teams
* @return json
*/
public function GetTeams() {
public function getTeams() {
try {
$result = $this->team->get();
return response()->json(compact('result'));
@@ -353,7 +415,7 @@ class ApiController extends Controller {
* To assign a ticket
* @return json
*/
public function AssignTicket() {
public function assignTicket() {
try {
$v = \Validator::make($this->request->all(), [
'ticket_id' => 'required',
@@ -386,7 +448,7 @@ class ApiController extends Controller {
* Get all customers
* @return json
*/
public function GetCustomers() {
public function getCustomers() {
try {
$v = \Validator::make($this->request->all(), [
'search' => 'required',
@@ -413,7 +475,7 @@ class ApiController extends Controller {
* Get a customer by id
* @return json
*/
public function GetCustomer() {
public function getCustomer() {
try {
$v = \Validator::make($this->request->all(), [
'user_id' => 'required',
@@ -440,7 +502,7 @@ class ApiController extends Controller {
* Search tickets
* @return json
*/
public function SearchTicket() {
public function searchTicket() {
try {
$v = \Validator::make($this->request->all(), [
'search' => 'required',
@@ -467,7 +529,7 @@ class ApiController extends Controller {
* Get threads of a ticket
* @return json
*/
public function TicketThreads() {
public function ticketThreads() {
try {
$v = \Validator::make($this->request->all(), [
'id' => 'required',
@@ -479,7 +541,7 @@ class ApiController extends Controller {
$id = $this->request->input('id');
$result = $this->thread->where('ticket_id', $id)->get();
return response()->json(compact('result'));
} catch (Exception $e) {
} catch (\Exception $e) {
$error = $e->getMessage();
$line = $e->getLine();
$file = $e->getFile();
@@ -494,7 +556,7 @@ class ApiController extends Controller {
* Check the url is valid or not
* @return json
*/
public function CheckUrl() {
public function checkUrl() {
//dd($this->request);
try {
$v = \Validator::make($this->request->all(), [
@@ -506,11 +568,11 @@ class ApiController extends Controller {
}
$url = $this->request->input('url');
$url = $url . "/api/v1/helpdesk/check-url?api-key=" . $this->request->input('api-key') . "&token=" . \Config::get('app.token');
$url = $url . "/api/v1/helpdesk/check-url?api_key=" . $this->request->input('api_key') . "&token=" . \Config::get('app.token');
$result = $this->CallGetApi($url);
//dd($result);
return response()->json(compact('result'));
} catch (Exception $ex) {
} catch (\Exception $ex) {
$error = $e->getMessage();
return response()->json(compact('error'));
} catch (\TokenExpiredException $e) {
@@ -523,7 +585,7 @@ class ApiController extends Controller {
* Success for currect url
* @return string
*/
public function UrlResult() {
public function urlResult() {
return "success";
}
@@ -532,7 +594,7 @@ class ApiController extends Controller {
* @param type $url
* @return type int|string|json
*/
public function CallGetApi($url) {
public function callGetApi($url) {
$curl = curl_init($url);
curl_setopt($curl, CURLOPT_SSL_VERIFYPEER, false);
@@ -555,7 +617,7 @@ class ApiController extends Controller {
* @param type $data
* @return type int|string|json
*/
public function CallPostApi($url, $data) {
public function callPostApi($url, $data) {
$curl = curl_init($url);
curl_setopt($curl, CURLOPT_SSL_VERIFYPEER, false);
@@ -578,7 +640,7 @@ class ApiController extends Controller {
*
* @return type | json
*/
public function GenerateApiKey() {
public function generateApiKey() {
try {
$set = $this->setting->where('id', '1')->first();
//dd($set);
@@ -592,7 +654,7 @@ class ApiController extends Controller {
$result = 'please enable api';
return response()->json(compact('result'));
}
} catch (Exception $e) {
} catch (\Exception $e) {
$error = $e->getMessage();
$line = $e->getLine();
$file = $e->getFile();
@@ -607,11 +669,11 @@ class ApiController extends Controller {
* Get help topics
* @return json
*/
public function GetHelpTopic() {
public function getHelpTopic() {
try {
$result = $this->helptopic->get();
return response()->json(compact('result'));
} catch (Exception $e) {
} catch (\Exception $e) {
$error = $e->getMessage();
$line = $e->getLine();
$file = $e->getFile();
@@ -626,11 +688,11 @@ class ApiController extends Controller {
* Get Sla plans
* @return json
*/
public function GetSlaPlan() {
public function getSlaPlan() {
try {
$result = $this->slaPlan->get();
return response()->json(compact('result'));
} catch (Exception $e) {
} catch (\Exception $e) {
$error = $e->getMessage();
$line = $e->getLine();
$file = $e->getFile();
@@ -645,11 +707,11 @@ class ApiController extends Controller {
* Get priorities
* @return json
*/
public function GetPriority() {
public function getPriority() {
try {
$result = $this->priority->get();
return response()->json(compact('result'));
} catch (Exception $e) {
} catch (\Exception $e) {
$error = $e->getMessage();
$line = $e->getLine();
$file = $e->getFile();
@@ -664,11 +726,11 @@ class ApiController extends Controller {
* Get departments
* @return json
*/
public function GetDepartment() {
public function getDepartment() {
try {
$result = $this->department->get();
return response()->json(compact('result'));
} catch (Exception $e) {
} catch (\Exception $e) {
$error = $e->getMessage();
$line = $e->getLine();
$file = $e->getFile();
@@ -683,12 +745,12 @@ class ApiController extends Controller {
* Getting the tickets
* @return type json
*/
public function GetTickets() {
public function getTickets() {
try {
$tickets = $this->model->paginate(10);
$tickets->toJson();
return $tickets;
} catch (Exception $e) {
} catch (\Exception $e) {
$error = $e->getMessage();
$line = $e->getLine();
$file = $e->getFile();
@@ -703,11 +765,11 @@ class ApiController extends Controller {
* Fetching the Inbox details
* @return type json
*/
public function Inbox() {
public function inbox() {
try {
$result = $this->user->join('tickets', 'users.id', '=', 'tickets.user_id')
$inbox = $this->user->join('tickets', 'users.id', '=', 'tickets.user_id')
->join('department', 'department.id', '=', 'tickets.dept_id')
->join('priority', 'priority.id', '=', 'tickets.priority_id')
->join('ticket_priority', 'ticket_priority.priority_id', '=', 'tickets.priority_id')
->join('sla_plan', 'sla_plan.id', '=', 'tickets.sla')
->join('help_topic', 'help_topic.id', '=', 'tickets.help_topic_id')
->join('ticket_status', 'ticket_status.id', '=', 'tickets.status')
@@ -715,17 +777,20 @@ class ApiController extends Controller {
$join->on('tickets.id', '=', 'ticket_thread.ticket_id')
->whereNotNull('title');
})
->select('first_name', 'last_name', 'email', 'profile_pic', 'ticket_number', 'tickets.id', 'title', 'tickets.created_at', 'department.name as department_name', 'priority.name as priotity_name', 'sla_plan.name as sla_plan_name', 'help_topic.topic as help_topic_name', 'ticket_status.name as ticket_status_name')
->select('first_name', 'last_name', 'email', 'profile_pic', 'ticket_number', 'tickets.id', 'title', 'tickets.created_at', 'department.name as department_name', 'ticket_priority.priority as priotity_name', 'sla_plan.name as sla_plan_name', 'help_topic.topic as help_topic_name', 'ticket_status.name as ticket_status_name')
->groupby('tickets.id')
->distinct()
->paginate(10)
->toJson();
return $result;
} catch (Exception $ex) {
return $inbox;
} catch (\Exception $ex) {
$error = $e->getMessage();
$line = $e->getLine();
$file = $e->getFile();
return response()->json(compact('error', 'file', 'line'));
}catch (\TokenExpiredException $e) {
$error = $e->getMessage();
return response()->json(compact('error'));
}
}
@@ -733,7 +798,7 @@ class ApiController extends Controller {
* Create internal note
* @return type json
*/
public function InternalNote() {
public function internalNote() {
try {
$v = \Validator::make($this->request->all(), [
'userid' => 'required|exists:users,id',
@@ -750,11 +815,94 @@ class ApiController extends Controller {
$body = $this->request->input('body');
$thread = $this->thread->create(['ticket_id' => $ticketid, 'user_id' => $userid, 'is_internal' => 1, 'body' => $body]);
return response()->json(compact('thread'));
} catch (Exception $ex) {
} catch (\Exception $ex) {
$error = $e->getMessage();
$line = $e->getLine();
$file = $e->getFile();
return response()->json(compact('error', 'file', 'line'));
}catch (\TokenExpiredException $e) {
$error = $e->getMessage();
return response()->json(compact('error'));
}
}
public function getTrash(){
try{
$trash = $this->user->join('tickets', function($join) {
$join->on('users.id', '=', 'tickets.user_id')
->where('status', '=',5);
})
->join('department', 'department.id', '=', 'tickets.dept_id')
->join('ticket_priority', 'ticket_priority.priority_id', '=', 'tickets.priority_id')
->join('sla_plan', 'sla_plan.id', '=', 'tickets.sla')
->join('help_topic', 'help_topic.id', '=', 'tickets.help_topic_id')
->join('ticket_status', 'ticket_status.id', '=', 'tickets.status')
->join('ticket_thread', function($join) {
$join->on('tickets.id', '=', 'ticket_thread.ticket_id')
->whereNotNull('title');
})
->select('first_name', 'last_name', 'email', 'profile_pic', 'ticket_number', 'tickets.id', 'title', 'tickets.created_at', 'department.name as department_name', 'ticket_priority.priority as priotity_name', 'sla_plan.name as sla_plan_name', 'help_topic.topic as help_topic_name', 'ticket_status.name as ticket_status_name')
->groupby('tickets.id')
->distinct()
->paginate(10)
->toJson();
return $trash;
} catch (\Exception $e) {
$error = $e->getMessage();
$line = $e->getLine();
$file = $e->getFile();
return response()->json(compact('error', 'file', 'line'));
}catch (\TokenExpiredException $e) {
$error = $e->getMessage();
return response()->json(compact('error'));
}
}
public function getMyTickets(){
try{
$v = \Validator::make($this->request->all(), [
'user_id' => 'required|exists:users,id'
]);
if ($v->fails()) {
$error = $v->errors();
return response()->json(compact('error'));
}
$id = $this->request->input('user_id');
if($this->user->where('id',$id)->first()->role=='user'){
$error = "This user is not an Aget or Admin";
return response()->json(compact('error'));
}
$result = $this->user->join('tickets', function($join) use($id){
$join->on('users.id', '=', 'tickets.user_id')
->where('user_id', '=',$id);
})
->join('department', 'department.id', '=', 'tickets.dept_id')
->join('ticket_priority', 'ticket_priority.priority_id', '=', 'tickets.priority_id')
->join('sla_plan', 'sla_plan.id', '=', 'tickets.sla')
->join('help_topic', 'help_topic.id', '=', 'tickets.help_topic_id')
->join('ticket_status', 'ticket_status.id', '=', 'tickets.status')
->join('ticket_thread', function($join) {
$join->on('tickets.id', '=', 'ticket_thread.ticket_id')
->whereNotNull('title');
})
->select('first_name', 'last_name', 'email', 'profile_pic', 'ticket_number', 'tickets.id', 'title', 'tickets.created_at', 'department.name as department_name', 'ticket_priority.priority as priotity_name', 'sla_plan.name as sla_plan_name', 'help_topic.topic as help_topic_name', 'ticket_status.name as ticket_status_name')
->groupby('tickets.id')
->distinct()
->paginate(10)
->toJson();
return $result;
} catch (\Exception $e) {
$error = $e->getMessage();
$line = $e->getLine();
$file = $e->getFile();
return response()->json(compact('error', 'file', 'line'));
}catch (\TokenExpiredException $e) {
$error = $e->getMessage();
return response()->json(compact('error'));
}
}