cuongpv/faveo
1
0
Fork 0
Code Issues Pull Requests Actions Packages Projects Releases Wiki Activity

Merge remote-tracking branch 'refs/remotes/origin/master' into developement

Browse Source
This commit is contained in:
Manish Verma
2016-12-06 09:41:59 +05:30
parent dd0955cbd3 51d9539842
commit 34b1b8454e
22 changed files with 1131 additions and 947 deletions
Download Patch File Download Diff File Expand all files Collapse all files

152
app/Http/Controllers/Agent/helpdesk/TicketController.php
View File

@@ -1124,23 +1124,28 @@ class TicketController extends Controller
$ticket->source = $source;
$ticket_status = $this->checkUserVerificationStatus();
//dd($ticket_status);
if ($ticket_status == 0) {
//check if user active then allow ticket creation else create unverified ticket
if ($user_status->active == 1) {
if ($status == null) {
$ticket->status = 1;
} else {
$ticket->status = $status;
}
} else {
$ticket->status = 6;
}
// if ($ticket_status == 0) {
// //check if user active then allow ticket creation else create unverified ticket
// if ($user_status->active == 1) {
// if ($status == null) {
// $ticket->status = 1;
// } else {
// $ticket->status = $status;
// }
// } else {
// $ticket->status = 6;
// }
// } else {
// if ($status == null) {
// $ticket->status = 1;
// } else {
// $ticket->status = $status;
// }
// }
if ($status == null) {
$ticket->status = 1;
} else {
if ($status == null) {
$ticket->status = 1;
} else {
$ticket->status = $status;
}
$ticket->status = $status;
}
$ticket->save();
@@ -1459,59 +1464,63 @@ class TicketController extends Controller
*/
public function assign($id)
{
$ticket_array = [];
if (strpos($id, ',') !== false) {
$ticket_array = explode(',', $id);
} else {
array_push($ticket_array, $id);
}
$UserEmail = Input::get('assign_to');
$assign_to = explode('_', $UserEmail);
$ticket = Tickets::where('id', '=', $id)->first();
$user_detail = null;
foreach ($ticket_array as $id) {
$ticket = Tickets::where('id', '=', $id)->first();
if ($assign_to[0] == 'team') {
$ticket->team_id = $assign_to[1];
$team_detail = Teams::where('id', '=', $assign_to[1])->first();
$assignee = $team_detail->name;
$ticket_number = $ticket->ticket_number;
$ticket->save();
$ticket_thread = Ticket_Thread::where('ticket_id', '=', $id)->first();
$ticket_subject = $ticket_thread->title;
$thread = new Ticket_Thread();
$thread->ticket_id = $ticket->id;
$thread->user_id = Auth::user()->id;
$thread->is_internal = 1;
$thread->body = 'This Ticket has been assigned to '.$assignee;
$thread->save();
} elseif ($assign_to[0] == 'user') {
$ticket->assigned_to = $assign_to[1];
if ($user_detail === null) {
$user_detail = User::where('id', '=', $assign_to[1])->first();
$assignee = $user_detail->first_name.' '.$user_detail->last_name;
}
$company = $this->company();
$system = $this->system();
$ticket_number = $ticket->ticket_number;
$ticket->save();
$data = [
'id' => $id,
];
\Event::fire('ticket-assignment', [$data]);
$ticket_thread = Ticket_Thread::where('ticket_id', '=', $id)->first();
$ticket_subject = $ticket_thread->title;
$thread = new Ticket_Thread();
$thread->ticket_id = $ticket->id;
$thread->user_id = Auth::user()->id;
$thread->is_internal = 1;
$thread->body = 'This Ticket has been assigned to '.$assignee;
$thread->save();
if ($assign_to[0] == 'team') {
$ticket->team_id = $assign_to[1];
$team_detail = Teams::where('id', '=', $assign_to[1])->first();
$assignee = $team_detail->name;
$ticket_number = $ticket->ticket_number;
$ticket->save();
$ticket_thread = Ticket_Thread::where('ticket_id', '=', $id)->first();
$ticket_subject = $ticket_thread->title;
$thread = new Ticket_Thread();
$thread->ticket_id = $ticket->id;
$thread->user_id = Auth::user()->id;
$thread->is_internal = 1;
$thread->body = 'This Ticket has been assigned to '.$assignee;
$thread->save();
} elseif ($assign_to[0] == 'user') {
$ticket->assigned_to = $assign_to[1];
$user_detail = User::where('id', '=', $assign_to[1])->first();
$assignee = $user_detail->first_name.' '.$user_detail->last_name;
$company = $this->company();
$system = $this->system();
$ticket_number = $ticket->ticket_number;
$ticket->save();
$data = [
'id' => $id,
];
\Event::fire('ticket-assignment', [$data]);
$ticket_thread = Ticket_Thread::where('ticket_id', '=', $id)->first();
$ticket_subject = $ticket_thread->title;
$thread = new Ticket_Thread();
$thread->ticket_id = $ticket->id;
$thread->user_id = Auth::user()->id;
$thread->is_internal = 1;
$thread->body = 'This Ticket has been assigned to '.$assignee;
$thread->save();
$agent = $user_detail->first_name;
$agent_email = $user_detail->email;
$ticket_link = route('ticket.thread', $id);
$master = Auth::user()->first_name.' '.Auth::user()->last_name;
try {
$this->PhpMailController->sendmail($from = $this->PhpMailController->mailfrom('0', $ticket->dept_id), $to = ['name' => $agent, 'email' => $agent_email], $message = ['subject' => $ticket_subject.'[#'.$ticket_number.']', 'scenario' => 'assign-ticket'], $template_variables = ['ticket_agent_name' => $agent, 'ticket_number' => $ticket_number, 'ticket_assigner' => $master, 'ticket_link' => $ticket_link]);
} catch (\Exception $e) {
return 0;
$agent = $user_detail->first_name;
$agent_email = $user_detail->email;
$ticket_link = route('ticket.thread', $id);
$master = Auth::user()->first_name.' '.Auth::user()->last_name;
try {
$this->PhpMailController->sendmail($from = $this->PhpMailController->mailfrom('0', $ticket->dept_id), $to = ['name' => $agent, 'email' => $agent_email], $message = ['subject' => $ticket_subject.'[#'.$ticket_number.']', 'scenario' => 'assign-ticket'], $template_variables = ['ticket_agent_name' => $agent, 'ticket_number' => $ticket_number, 'ticket_assigner' => $master, 'ticket_link' => $ticket_link]);
} catch (\Exception $e) {
return 0;
}
}
}
@@ -2537,7 +2546,8 @@ class TicketController extends Controller
return $prio;
})
->addColumn('from', function ($ticket) {
$from = DB::table('users')->select('user_name', 'first_name', 'last_name')->where('id', '=', $ticket->user_id)->first();
$verify = CommonSettings::select('status')->where('option_name', '=', 'send_otp')->first();
$from = DB::table('users')->select('user_name', 'first_name', 'last_name', 'active')->where('id', '=', $ticket->user_id)->first();
$url = route('user.show', $ticket->user_id);
$name = '';
if ($from) {
@@ -2547,8 +2557,14 @@ class TicketController extends Controller
$name = $from->user_name;
}
}
$color = '';
if ($verify->status == 1 || $verify->status == '1') {
if ($from->active == 0 || $from->active == '0') {
$color = "<i class='fa fa-exclamation-triangle'></i>";
}
}
return "<a href='".$url."' title='".Lang::get('lang.see-profile1').' '.ucfirst($from->user_name).'&apos;'.Lang::get('lang.see-profile2')."'><span style='color:#508983'>".ucfirst(str_limit($name, 30)).'</span></a>';
return "<a href='".$url."' title='".Lang::get('lang.see-profile1').' '.ucfirst($from->user_name).'&apos;'.Lang::get('lang.see-profile2')."'><span style='color:#508983'>".ucfirst(str_limit($name, 30)).' <span style="color:#f75959">'.$color.'</span></span></a>';
})
// ->addColumn('Last Replier', function ($ticket) {
// $TicketData = Ticket_Thread::where('ticket_id', '=', $ticket->id)->where('is_internal', '=', 0)->max('id');

17
app/Http/Controllers/Agent/helpdesk/UserController.php
View File

@@ -734,7 +734,7 @@ class UserController extends Controller
return redirect('profile-edit')->with('success1', Lang::get('lang.password_updated_sucessfully'));
} catch (Exception $e) {
return redirect('profile-edit')->with('fails', $e->getMessage());
return redirect('profile-edit')->with('fails1', $e->getMessage());
}
} else {
return redirect('profile-edit')->with('fails1', Lang::get('lang.password_was_not_updated_incorrect_old_password'));
@@ -1003,4 +1003,19 @@ class UserController extends Controller
return $message;
}
}
/**
* @category function to get user details and show in select field
*
* @param null
*
* @return data
*/
public function getAgentDetails()
{
$users = User::where('role', '<>', 'user')->where('active', '=', 1)->get();
foreach ($users as $user) {
echo "<option value='user_$user->id'>".$user->full_name.'</option>';
}
}
}

4
app/Http/Controllers/Client/helpdesk/FormController.php
View File

@@ -146,7 +146,7 @@ class FormController extends Controller
*/
public function postedForm(User $user, ClientRequest $request, Ticket $ticket_settings, Ticket_source $ticket_source, Ticket_attachments $ta, CountryCode $code)
{
$form_extras = $request->except('Name', 'Phone', 'Email', 'Subject', 'Details', 'helptopic', '_wysihtml5_mode', '_token', 'mobile', 'Code');
$form_extras = $request->except('Name', 'Phone', 'Email', 'Subject', 'Details', 'helptopic', '_wysihtml5_mode', '_token', 'mobile', 'Code', 'priority');
$name = $request->input('Name');
$phone = $request->input('Phone');
if ($request->input('Email')) {
@@ -179,7 +179,7 @@ class FormController extends Controller
// $priority = $ticket_settings->first()->priority;
$default_priority = Ticket_Priority::where('is_default', '=', 1)->first();
$user_priority = CommonSettings::where('id', '=', 6)->first();
$user_priority = CommonSettings::select('status')->where('option_name', '=', 'user_priority')->first();
if (!($request->input('priority'))) {
$priority = $default_priority->priority_id;
} else {

2
app/Http/routes.php
View File

@@ -724,6 +724,8 @@ Route::group(['middleware' => ['web']], function () {
// route to get the data on change
Route::post('help-topic-report/{date1}/{date2}/{id}', ['as' => 'report.helptopic', 'uses' => 'Agent\helpdesk\ReportController@chartdataHelptopic']); /* To show dashboard pages */
Route::post('help-topic-pdf', ['as' => 'help.topic.pdf', 'uses' => 'Agent\helpdesk\ReportController@helptopicPdf']);
// Route to get details of agents
Route::post('get-agents', ['as' => 'get-agents', 'uses' => 'Agent\helpdesk\UserController@getAgentDetails']);
});
/*

35
app/Model/helpdesk/Ticket/Ticket_Form_Data.php
View File

@@ -8,4 +8,39 @@ class Ticket_Form_Data extends BaseModel
{
protected $table = 'ticket_form_data';
protected $fillable = ['id', 'ticket_id', 'title', 'content', 'created_at', 'updated_at'];
public function getFieldKeyLabel()
{
$value = $this->attributes['title'];
$fields = new \App\Model\helpdesk\Form\Fields();
$field = $fields->where('name', $value)->first();
if ($field) {
$value = $field->label;
}
return $value;
}
public function isHidden()
{
$check = false;
$value = $this->attributes['title'];
$fields = new \App\Model\helpdesk\Form\Fields();
$field = $fields->where('name', $value)->first();
if ($field && $field->type == 'hidden') {
$check = true;
}
return $check;
}
public function getHidden()
{
$value = $this->attributes['title'];
$fields = new \App\Model\helpdesk\Form\Fields();
$field = $fields->where('name', $value)->first();
if ($field && $field->type == 'hidden') {
return $field->label;
}
}
}

3
resources/lang/en/lang.php
View File

@@ -1549,5 +1549,6 @@ return [
/*********** Updated 3-12-2016 **********/
'activate' => 'Activate',
'system-email-not-configured' => 'We are unable to process email request as the system has no configured email for sending mails. Please contact and report system admin.',
'assign-ticket' => 'Assign tickets',
'updated-internal-note' => 'Your note has been added successfully',
];

427
resources/views/themes/default1/agent/helpdesk/approval/approval_index.blade.php
View File

@@ -1,427 +0,0 @@
@extends('themes.default1.agent.layout.agent')
@section('Tickets')
class="active"
@stop
@section('ticket-bar')
active
@stop
@section('approvel')
class="active"
@stop
@section('PageHeader')
<h1>{{Lang::get('lang.approval_tickets')}}</h1>
@stop
@section('content')
<?php
$date_time_format = UTC::getDateTimeFormat();
if (Auth::user()->role == 'agent') {
$dept = App\Model\helpdesk\Agent\Department::where('id', '=', Auth::user()->primary_dpt)->first();
$tickets = App\Model\helpdesk\Ticket\Tickets::whereIn('status', array(1, 7))->where('dept_id', '=', $dept->id)->orderBy('id', 'DESC')->paginate(20);
} else {
$tickets = App\Model\helpdesk\Ticket\Tickets::whereIn('status', array(1, 7))->orderBy('id', 'DESC')->paginate(20);
}
?>
<!-- Main content -->
<div class="box box-primary">
<div class="box-header with-border">
<h3 class="box-title">{!! Lang::get('lang.inbox') !!} </h3> <small id="title_refresh">{!! $tickets->total() !!} {!! Lang::get('lang.tickets') !!}</small>
</div><!-- /.box-header -->
<div class="box-body ">
@if(Session::has('success'))
<div class="alert alert-success alert-dismissable">
<i class="fa fa-check-circle"> </i>
<button type="button" class="close" data-dismiss="alert" aria-hidden="true">&times;</button>
{{Session::get('success')}}
</div>
@endif
<!-- failure message -->
@if(Session::has('fails'))
<div class="alert alert-danger alert-dismissable">
<i class="fa fa-ban"> </i> <b> {!! Lang::get('lang.alert') !!}! </b>
<button type="button" class="close" data-dismiss="alert" aria-hidden="true">&times;</button>
{{Session::get('fails')}}
</div>
@endif
{!! Form::open(['id'=>'modalpopup', 'route'=>'select_all','method'=>'post']) !!}
<!--<div class="mailbox-controls">-->
<!-- Check all button -->
@if(Auth::user()->role == 'admin')
<a class="btn btn-default btn-sm checkbox-toggle"><i class="fa fa-square-o"></i></a>
{{-- <a class="btn btn-default btn-sm" id="click"><i class="fa fa-refresh"></i></a> --}}
<input type="submit" class="submit btn btn-default text-orange btn-sm" id="delete" name="submit" value="{!! Lang::get('lang.delete') !!}">
<input type="submit" class="submit btn btn-default text-yellow btn-sm" id="close" name="submit" value="{!! Lang::get('lang.close') !!}">
<button type="button" class="btn btn-sm btn-default text-green" id="Edit_Ticket" data-toggle="modal" data-target="#MergeTickets"><i class="fa fa-code-fork"> </i> {!! Lang::get('lang.merge') !!}</button>
@endif
<!--</div>-->
<p><p/>
<div class="mailbox-messages" id="refresh">
<!--datatable-->
{!! Datatable::table()
->addColumn(
"",
Lang::get('lang.subject'),
Lang::get('lang.ticket_id'),
Lang::get('lang.priority'),
Lang::get('lang.from'),
Lang::get('lang.assigned_to'),
Lang::get('lang.last_activity'))
->setUrl(route('get.approval.ticket'))
->setOrder(array(6=>'desc'))
->setClass('table table-hover table-bordered table-striped')
->setCallbacks("fnCreatedRow", 'function( nRow, aData, iDataIndex ) {
var str = aData[3];
if(str.search("#000") == -1) {
$("td", nRow).css({"background-color":"#F3F3F3", "font-weight":"600", "border-bottom":"solid 0.5px #ddd", "border-right":"solid 0.5px #F3F3F3"});
$("td", nRow).mouseenter(function(){
$("td", nRow).css({"background-color":"#DEDFE0", "font-weight":"600", "border-bottom":"solid 0.5px #ddd", "border-right":"solid 0.5px #DEDFE0"});
});
$("td", nRow).mouseleave(function(){
$("td", nRow).css({"background-color":"#F3F3F3", "font-weight":"600", "border-bottom":"solid 0.5px #ddd","border-right":"solid 0.5px #F3F3F3"});
});
} else {
$("td", nRow).css({"background-color":"white", "border-bottom":"solid 0.5px #ddd", "border-right":"solid 0.5px white"});
$("td", nRow).mouseenter(function(){
$("td", nRow).css({"background-color":"#DEDFE0", "border-bottom":"solid 0.5px #ddd", "border-right":"solid 0.5px #DEDFE0"});
});
$("td", nRow).mouseleave(function(){
$("td", nRow).css({"background-color":"white", "border-bottom":"solid 0.5px #ddd", "border-right":"solid 0.5px white"});
});
}
}')
->render();!!}
<!-- /.datatable -->
</div><!-- /.mail-box-messages -->
{!! Form::close() !!}
</div><!-- /.box-body -->
</div><!-- /. box -->
<!-- merge tickets modal -->
<div class="modal fade" id="MergeTickets">
<div class="modal-dialog">
<div class="modal-content">
<div class="modal-header">
<button type="button" class="close" data-dismiss="modal" id="merge-close" aria-label="Close"><span aria-hidden="true">&times;</span></button>
<h4 class="modal-title">{!! Lang::get('lang.merge-ticket') !!} </h4>
</div><!-- /.modal-header-->
<div class ="modal-body">
<div class="row">
<div class="col-md-4">
</div>
<div class="col-md-6" id="merge_loader" style="display:none;">
<img src="{{asset("lb-faveo/media/images/gifloader.gif")}}"><br/><br/><br/>
</div><!-- /.merge-loader -->
</div>
<div id="merge_body">
<div id="merge-body-alert">
<div class="row">
<div class="col-md-12">
<div id="merge-succ-alert" class="alert alert-success alert-dismissable" style="display:none;" >
<!--<button id="dismiss-merge" type="button" class="close" data-dismiss="alert" aria-hidden="true">×</button>-->
<h4><i class="icon fa fa-check"></i>{!! Lang::get('lang.alert') !!}!</h4>
<div id="message-merge-succ"></div>
</div>
<div id="merge-err-alert" class="alert alert-danger alert-dismissable" style="display:none;">
<!--<button id="dismiss-merge2" type="button" class="close" data-dismiss="alert" aria-hidden="true">×</button>-->
<h4><i class="icon fa fa-ban"></i>{!! Lang::get('lang.alert') !!}!</h4>
<div id="message-merge-err"></div>
</div>
</div>
</div>
</div><!-- /.merge-alert -->
<div id="merge-body-form">
<div class="row">
<div class="col-md-6">
{!! Form::open(['id'=>'merge-form','method' => 'PATCH'] )!!}
<label>{!! Lang::get('lang.title') !!}</label>
<input type="text" name='title' class="form-control" value="" placeholder="Optional" />
</div>
<div class="col-md-6">
<label>{!! Lang::get('lang.select-pparent-ticket') !!}</label>
<select class="form-control" id="select-merge-parent" name='p_id' data-placeholder="{!! Lang::get('lang.select_tickets') !!}" style="width: 100%;"><option value=""></option></select>
</div>
</div>
<div class="row">
<div class="col-md-8">
<label>{!! Lang::get('lang.merge-reason') !!}</label>
<textarea name="reason" class="form-control"></textarea>
</div>
</div>
</div><!-- mereg-body-form -->
</div><!-- merge-body -->
</div><!-- /.modal-body -->
<div class="modal-footer">
<button type="button" class="btn btn-default pull-left" data-dismiss="modal" id="dismis2">{!! Lang::get('lang.close') !!}</button>
<input type="submit" id="merge-btn" class="btn btn-primary pull-right" value="{!! Lang::get('lang.merge') !!}"></input>
{!! Form::close() !!}
</div><!-- /.modal-footer -->
</div><!-- /.modal-content -->
</div><!-- /.modal-dialog -->
</div><!-- /.modal -->
<!-- Modal -->
<div class="modal fade in" id="myModal" tabindex="-1" role="dialog" aria-labelledby="myModalLabel" aria-hidden="false" style="display: none; padding-right: 15px;background-color: rgba(0, 0, 0, 0.7);">
<div class="modal-dialog" role="document">
<div class="col-md-2"></div>
<div class="col-md-8">
<div class="modal-content">
<div class="modal-header">
<button type="button" class="close closemodal" data-dismiss="modal" aria-label="Close"><span aria-hidden="true">×</span></button>
<h4 class="modal-title" id="myModalLabel"></h4>
</div>
<div class="modal-body" id="custom-alert-body" >
</div>
<div class="modal-footer">
<button type="button" class="btn btn-primary pull-left yes" data-dismiss="modal">{{Lang::get('lang.ok')}}</button>
<button type="button" class="btn btn-default no">{{Lang::get('lang.cancel')}}</button>
</div>
</div>
</div>
</div>
</div>
<script>
var t_id = [];
var option = null;
$(function() {
//Enable check and uncheck all functionality
$(".checkbox-toggle").click(function() {
var clicks = $(this).data('clicks');
if (clicks) {
//Uncheck all checkboxes
$(".mailbox-messages input[type='checkbox']").iCheck("uncheck");
$(".fa", this).removeClass("fa-check-square-o").addClass('fa-square-o');
} else {
//Check all checkboxes
$(".mailbox-messages input[type='checkbox']").iCheck("check");
$(".fa", this).removeClass("fa-square-o").addClass('fa-check-square-o');
}
$(this).data("clicks", !clicks);
});
});
$(function() {
// Enable check and uncheck all functionality
$(".checkbox-toggle").click(function() {
var clicks = $(this).data('clicks');
if (clicks) {
//Uncheck all checkboxes
$("input[type='checkbox']", ".mailbox-messages").iCheck("uncheck");
// alert($("input[type='checkbox']").val());
t_id = $('.selectval').map(function() {
return $(this).val();
}).get();
// alert(checkboxValues);
} else {
//Check all checkboxes
$("input[type='checkbox']", ".mailbox-messages").iCheck("check");
// alert('Hallo');
t_id = [];
}
$(this).data("clicks", !clicks);
});
});
$(document).ready(function() { /// Wait till page is loaded
$('#click').click(function() {
$('#refresh').load('inbox #refresh');
$('#title_refresh').load('inbox #title_refresh');
$('#count_refresh').load('inbox #count_refresh');
$("#show").show();
});
$(".select2").select2();
$('#delete').on('click', function() {
option = 0;
$('#myModalLabel').html("{{Lang::get('lang.delete-tickets')}}");
});
$('#close').on('click', function() {
option = 1;
$('#myModalLabel').html("{{Lang::get('lang.close-tickets')}}");
});
$("#modalpopup").on('submit', function(e) {
e.preventDefault();
var msg = "{{Lang::get('lang.confirm')}}";
var values = getValues();
if (values == "") {
msg = "{{Lang::get('lang.select-ticket')}}";
$('.yes').html("{{Lang::get('lang.ok')}}");
$('#myModalLabel').html("{{Lang::get('lang.alert')}}");
} else {
$('.yes').html("Yes");
}
$('#custom-alert-body').html(msg);
$("#myModal").css("display", "block");
});
$(".closemodal, .no").click(function() {
$("#myModal").css("display", "none");
});
$(".closemodal, .no").click(function() {
$("#myModal").css("display", "none");
});
$('.yes').click(function() {
var values = getValues();
if (values == "") {
$("#myModal").css("display", "none");
} else {
$("#myModal").css("display", "none");
$("#modalpopup").unbind('submit');
if (option == 0) {
//alert('delete');
$('#delete').click();
} else {
//alert('close');
$('#close').click();
}
}
});
function getValues() {
var values = $('.selectval:checked').map(function() {
return $(this).val();
}).get();
return values;
}
//checking merging tickets
$('#MergeTickets').on('show.bs.modal', function() {
// alert("hi");
$.ajax({
type: "GET",
url: "{{route('check.merge.tickets',0)}}",
dataType: "html",
data: {data1: t_id},
beforeSend: function() {
$("#merge_body").hide();
$("#merge_loader").show();
},
success: function(response) {
if (response == 0) {
$("#merge_body").show();
$("#merge-succ-alert").hide();
$("#merge-body-alert").show();
$("#merge-body-form").hide();
$("#merge_loader").hide();
$("#merge-btn").attr('disabled', true);
var message = "{{Lang::get('lang.select-tickets-to merge')}}";
$("#merge-err-alert").show();
$('#message-merge-err').html(message);
} else if (response == 2) {
$("#merge_body").show();
$("#merge-succ-alert").hide();
$("#merge-body-alert").show();
$("#merge-body-form").hide();
$("#merge_loader").hide();
$("#merge-btn").attr('disabled', true);
var message = "{{Lang::get('lang.different-users')}}";
$("#merge-err-alert").show();
$('#message-merge-err').html(message);
} else {
$("#merge_body").show();
$("#merge-body-alert").hide();
$("#merge-body-form").show();
$("#merge_loader").hide();
$("#merge-btn").attr('disabled', false);
$("#merge_loader").hide();
$.ajax({
url: "{{ route('get.merge.tickets',0) }}",
dataType: "html",
data: {data1: t_id},
success: function(data) {
$('#select-merge-parent').html(data);
}
// return false;
});
}
}
});
});
//submit merging form
$('#merge-form').on('submit', function() {
$.ajax({
type: "POST",
url: "{!! url('merge-tickets/') !!}/" + t_id,
dataType: "json",
data: $(this).serialize(),
beforeSend: function() {
$("#merge_body").hide();
$("#merge_loader").show();
},
success: function(response) {
if (response == 0) {
$("#merge_body").show();
$("#merge-succ-alert").hide();
$("#merge-body-alert").show();
$("#merge-body-form").hide();
$("#merge_loader").hide();
$("#merge-btn").attr('disabled', true);
var message = "{{Lang::get('lang.merge-error')}}";
$("#merge-err-alert").show();
$('#message-merge-err').html(message);
} else {
$("#merge_body").show();
$("#merge-err-alert").hide();
$("#merge-body-alert").show();
$("#merge-body-form").hide();
$("#merge_loader").hide();
$("#merge-btn").attr('disabled', true);
var message = "{{Lang::get('lang.merge-success')}}";
$("#merge-succ-alert").show();
$('#message-merge-succ').html(message);
setInterval(function() {
$("#alert11").hide();
setTimeout(function() {
var link = document.querySelector('#load-inbox');
if (link) {
link.click();
}
}, 100);
}, 1000);
}
}
})
return false;
});
});
function someFunction(id) {
if (document.getElementById(id).checked) {
t_id.push(id);
// alert(t_id);
} else if(document.getElementById(id).checked === undefined){
var index = t_id.indexOf(id);
if (index === -1){
t_id.push(id);
} else{
t_id.splice(index, 1);
}
} else {
var index = t_id.indexOf(id);
t_id.splice(index, 1);
// alert(t_id);
}
}
</script>
@stop

96
resources/views/themes/default1/agent/helpdesk/dept-ticket/inprogress.blade.php
View File

@@ -63,6 +63,7 @@ if (Auth::user()->role == 'agent') {
<input type="submit" class="submit btn btn-default text-orange btn-sm" id="delete" name="submit" value="{!! Lang::get('lang.delete') !!}">
<input type="submit" class="submit btn btn-default text-yellow btn-sm" id="close" name="submit" value="{!! Lang::get('lang.close') !!}">
<button type="button" class="btn btn-sm btn-default text-green" id="Edit_Ticket" data-toggle="modal" data-target="#MergeTickets"><i class="fa fa-code-fork"> </i> {!! Lang::get('lang.merge') !!}</button>
<button type="button" class="btn btn-sm btn-default" id="assign_Ticket" data-toggle="modal" data-target="#AssignTickets" style="display: none;"><i class="fa fa-hand-o-right"> </i> {!! Lang::get('lang.assign') !!}</button>
</div>
<p><p/>
<div class="mailbox-messages" id="refresh">
@@ -107,7 +108,40 @@ if (Auth::user()->role == 'agent') {
{!! Form::close() !!}
</div><!-- /.box-body -->
</div><!-- /. box -->
<div class="modal fade" id="AssignTickets">
<div class="modal-dialog">
<div class="modal-content">
<div class="modal-header">
<button type="button" class="close" data-dismiss="modal" id="assign-close" aria-label="Close"><span aria-hidden="true">&times;</span></button>
<h4 class="modal-title">{!! Lang::get('lang.assign-ticket') !!} </h4>
</div><!-- /.modal-header-->
<div class ="modal-body">
<div class="row">
<div class="col-md-4">
</div>
<div class="col-md-6" id="assign_loader" style="display:none;">
<img src="{{asset("lb-faveo/media/images/gifloader.gif")}}"><br/><br/><br/>
</div><!-- /.merge-loader -->
</div>
<div id="assign_body">
<div class="row">
<div class="col-md-12">
{!! Form::open(['id'=>'assign-form','method' => 'PATCH'] )!!}
<label>{!! Lang::get('lang.whome_do_you_want_to_assign_ticket') !!}</label>
<select class="form-control" id="select-assign-agent" name="assign_to" data-placeholder="{!! Lang::get('lang.select_agent') !!}" style="width: 100%;"><option value=""></option></select>
</div>
</div>
</div><!-- mereg-body-form -->
</div><!-- merge-body -->
<div class="modal-footer">
<button type="button" class="btn btn-default pull-left" data-dismiss="modal" id="dismis2">{!! Lang::get('lang.close') !!}</button>
<input type="submit" id="merge-btn" class="btn btn-primary pull-right" value="{!! Lang::get('lang.assign') !!}"></input>
{!! Form::close() !!}
</div><!-- /.modal-footer -->
</div><!-- /.modal-content -->
</div><!-- /.modal-dialog -->
</div><!-- /.modal -->
<!-- Assign ticket model-->
<!-- merge tickets modal -->
<div class="modal fade" id="MergeTickets">
<div class="modal-dialog">
@@ -228,12 +262,14 @@ if (Auth::user()->role == 'agent') {
t_id = $('.selectval').map(function() {
return $(this).val();
}).get();
showAssign(t_id);
// alert(checkboxValues);
} else {
//Check all checkboxes
$("input[type='checkbox']", ".mailbox-messages").iCheck("check");
// alert('Hallo');
t_id = [];
showAssign(t_id);
}
$(this).data("clicks", !clicks);
@@ -419,12 +455,53 @@ if (Auth::user()->role == 'agent') {
return false;
});
$('#AssignTickets').on('show.bs.modal', function() {
$.ajax({
type: "POST",
url: "{{route('get-agents')}}",
dataType: "html",
beforeSend: function() {
$("#assign_body").hide();
$("#assign_loader").show();
},
success: function(data) {
$("#assign_loader").hide();
$("#assign_body").show();
$('#select-assign-agent').html(data);
}
});
});
// Assign a ticket
$('#assign-form').on('submit', function() {
$.ajax({
type: "POST",
url: "../ticket/assign/"+t_id,
dataType: "html",
data: $(this).serialize(),
beforeSend: function() {
$("#assign_body").hide();
$("#assign_loader").show();
},
success: function(response) {
if (response == 1)
{
location.reload();
var message = "Success!";
$("#alert11").show();
$('#message-success1').html(message);
setInterval(function(){$("#dismiss11").trigger("click"); }, 2000);
}
$("#assign_body").show();
$("#assign_loader").hide();
$("#dismis4").trigger("click");
}
})
return false;
});
});
function someFunction(id) {
if (document.getElementById(id).checked) {
t_id.push(id);
@@ -441,7 +518,16 @@ if (Auth::user()->role == 'agent') {
t_id.splice(index, 1);
// alert(t_id);
}
showAssign(t_id);
}
function showAssign(t_id)
{
if (t_id.length >= 1) {
$('#assign_Ticket').css('display', 'inline');
} else {
$('#assign_Ticket').css('display', 'none');
}
}
</script>
@stop

97
resources/views/themes/default1/agent/helpdesk/dept-ticket/open.blade.php
View File

@@ -61,6 +61,7 @@ if (Auth::user()->role == 'admin') {
<input type="submit" class="submit btn btn-default text-orange btn-sm" id="delete" name="submit" value="{!! Lang::get('lang.delete') !!}">
<input type="submit" class="submit btn btn-default text-yellow btn-sm" id="close" name="submit" value="{!! Lang::get('lang.close') !!}">
<button type="button" class="btn btn-sm btn-default text-green" id="Edit_Ticket" data-toggle="modal" data-target="#MergeTickets"><i class="fa fa-code-fork"> </i> {!! Lang::get('lang.merge') !!}</button>
<button type="button" class="btn btn-sm btn-default" id="assign_Ticket" data-toggle="modal" data-target="#AssignTickets" style="display: none;"><i class="fa fa-hand-o-right"> </i> {!! Lang::get('lang.assign') !!}</button>
</div>
<p><p/>
<div class="mailbox-messages" id="refresh">
@@ -171,6 +172,42 @@ if (Auth::user()->role == 'admin') {
</div><!-- /.modal-dialog -->
</div><!-- /.modal -->
<!-- Assign ticket model-->
<div class="modal fade" id="AssignTickets">
<div class="modal-dialog">
<div class="modal-content">
<div class="modal-header">
<button type="button" class="close" data-dismiss="modal" id="assign-close" aria-label="Close"><span aria-hidden="true">&times;</span></button>
<h4 class="modal-title">{!! Lang::get('lang.assign-ticket') !!} </h4>
</div><!-- /.modal-header-->
<div class ="modal-body">
<div class="row">
<div class="col-md-4">
</div>
<div class="col-md-6" id="assign_loader" style="display:none;">
<img src="{{asset("lb-faveo/media/images/gifloader.gif")}}"><br/><br/><br/>
</div><!-- /.merge-loader -->
</div>
<div id="assign_body">
<div class="row">
<div class="col-md-12">
{!! Form::open(['id'=>'assign-form','method' => 'PATCH'] )!!}
<label>{!! Lang::get('lang.whome_do_you_want_to_assign_ticket') !!}</label>
<select class="form-control" id="select-assign-agent" name="assign_to" data-placeholder="{!! Lang::get('lang.select_agent') !!}" style="width: 100%;"><option value=""></option></select>
</div>
</div>
</div><!-- mereg-body-form -->
</div><!-- merge-body -->
<div class="modal-footer">
<button type="button" class="btn btn-default pull-left" data-dismiss="modal" id="dismis2">{!! Lang::get('lang.close') !!}</button>
<input type="submit" id="merge-btn" class="btn btn-primary pull-right" value="{!! Lang::get('lang.assign') !!}"></input>
{!! Form::close() !!}
</div><!-- /.modal-footer -->
</div><!-- /.modal-content -->
</div><!-- /.modal-dialog -->
</div><!-- /.modal -->
<!-- Assign ticket model-->
<!-- Modal -->
<div class="modal fade in" id="myModal" tabindex="-1" role="dialog" aria-labelledby="myModalLabel" aria-hidden="false" style="display: none; padding-right: 15px;background-color: rgba(0, 0, 0, 0.7);">
<div class="modal-dialog" role="document">
@@ -226,12 +263,14 @@ if (Auth::user()->role == 'admin') {
t_id = $('.selectval').map(function() {
return $(this).val();
}).get();
showAssign(t_id);
// alert(checkboxValues);
} else {
//Check all checkboxes
$("input[type='checkbox']", ".mailbox-messages").iCheck("check");
// alert('Hallo');
t_id = [];
showAssign(t_id);
}
$(this).data("clicks", !clicks);
@@ -417,12 +456,53 @@ if (Auth::user()->role == 'admin') {
return false;
});
$('#AssignTickets').on('show.bs.modal', function() {
$.ajax({
type: "POST",
url: "{{route('get-agents')}}",
dataType: "html",
beforeSend: function() {
$("#assign_body").hide();
$("#assign_loader").show();
},
success: function(data) {
$("#assign_loader").hide();
$("#assign_body").show();
$('#select-assign-agent').html(data);
}
});
});
// Assign a ticket
$('#assign-form').on('submit', function() {
$.ajax({
type: "POST",
url: "../ticket/assign/"+t_id,
dataType: "html",
data: $(this).serialize(),
beforeSend: function() {
$("#assign_body").hide();
$("#assign_loader").show();
},
success: function(response) {
if (response == 1)
{
location.reload();
var message = "Success!";
$("#alert11").show();
$('#message-success1').html(message);
setInterval(function(){$("#dismiss11").trigger("click"); }, 2000);
}
$("#assign_body").show();
$("#assign_loader").hide();
$("#dismis4").trigger("click");
}
})
return false;
});
});
function someFunction(id) {
if (document.getElementById(id).checked) {
t_id.push(id);
@@ -439,7 +519,16 @@ if (Auth::user()->role == 'admin') {
t_id.splice(index, 1);
// alert(t_id);
}
showAssign(t_id);
}
function showAssign(t_id)
{
if (t_id.length >= 1) {
$('#assign_Ticket').css('display', 'inline');
} else {
$('#assign_Ticket').css('display', 'none');
}
}
</script>
@stop

427
resources/views/themes/default1/agent/helpdesk/followup/followup.blade.php
View File

@@ -1,427 +0,0 @@
@extends('themes.default1.agent.layout.agent')
@section('Tickets')
class="active"
@stop
@section('ticket-bar')
active
@stop
@section('followup')
class="active"
@stop
@section('PageHeader')
<h1>{{Lang::get('lang.followup_tickets')}}</h1>
@stop
@section('content')
<?php
$date_time_format = UTC::getDateTimeFormat();
if (Auth::user()->role == 'agent') {
$dept = App\Model\helpdesk\Agent\Department::where('id', '=', Auth::user()->primary_dpt)->first();
$tickets = App\Model\helpdesk\Ticket\Tickets::where('follow_up','=','1')->where('dept_id', '=', $dept->id)->orderBy('id', 'DESC')->paginate(20);
} else {
$tickets = App\Model\helpdesk\Ticket\Tickets::where('follow_up','=','1')->orderBy('id', 'DESC')->paginate(20);
}
?>
<!-- Main content -->
<div class="box box-primary">
<div class="box-header with-border">
<h3 class="box-title">{!! Lang::get('lang.inbox') !!} </h3> <small id="title_refresh">{!! $tickets->total() !!} {!! Lang::get('lang.tickets') !!}</small>
</div><!-- /.box-header -->
<div class="box-body ">
@if(Session::has('success'))
<div class="alert alert-success alert-dismissable">
<i class="fa fa-check-circle"> </i>
<button type="button" class="close" data-dismiss="alert" aria-hidden="true">&times;</button>
{{Session::get('success')}}
</div>
@endif
<!-- failure message -->
@if(Session::has('fails'))
<div class="alert alert-danger alert-dismissable">
<i class="fa fa-ban"> </i> <b> {!! Lang::get('lang.alert') !!}! </b>
<button type="button" class="close" data-dismiss="alert" aria-hidden="true">&times;</button>
{{Session::get('fails')}}
</div>
@endif
{!! Form::open(['id'=>'modalpopup', 'route'=>'select_all','method'=>'post']) !!}
<!--<div class="mailbox-controls">-->
<!-- Check all button -->
@if(Auth::user()->role == 'admin')
<a class="btn btn-default btn-sm checkbox-toggle"><i class="fa fa-square-o"></i></a>
{{-- <a class="btn btn-default btn-sm" id="click"><i class="fa fa-refresh"></i></a> --}}
<input type="submit" class="submit btn btn-default text-orange btn-sm" id="delete" name="submit" value="{!! Lang::get('lang.delete') !!}">
<input type="submit" class="submit btn btn-default text-yellow btn-sm" id="close" name="submit" value="{!! Lang::get('lang.close') !!}">
<button type="button" class="btn btn-sm btn-default text-green" id="Edit_Ticket" data-toggle="modal" data-target="#MergeTickets"><i class="fa fa-code-fork"> </i> {!! Lang::get('lang.merge') !!}</button>
@endif
<!--</div>-->
<p><p/>
<div class="mailbox-messages" id="refresh">
<!--datatable-->
{!! Datatable::table()
->addColumn(
"",
Lang::get('lang.subject'),
Lang::get('lang.ticket_id'),
Lang::get('lang.priority'),
Lang::get('lang.from'),
Lang::get('lang.assigned_to'),
Lang::get('lang.last_activity'))
->setUrl(route('get.followup.ticket'))
->setOrder(array(6=>'desc'))
->setClass('table table-hover table-bordered table-striped')
->setCallbacks("fnCreatedRow", 'function( nRow, aData, iDataIndex ) {
var str = aData[3];
if(str.search("#000") == -1) {
$("td", nRow).css({"background-color":"#F3F3F3", "font-weight":"600", "border-bottom":"solid 0.5px #ddd", "border-right":"solid 0.5px #F3F3F3"});
$("td", nRow).mouseenter(function(){
$("td", nRow).css({"background-color":"#DEDFE0", "font-weight":"600", "border-bottom":"solid 0.5px #ddd", "border-right":"solid 0.5px #DEDFE0"});
});
$("td", nRow).mouseleave(function(){
$("td", nRow).css({"background-color":"#F3F3F3", "font-weight":"600", "border-bottom":"solid 0.5px #ddd","border-right":"solid 0.5px #F3F3F3"});
});
} else {
$("td", nRow).css({"background-color":"white", "border-bottom":"solid 0.5px #ddd", "border-right":"solid 0.5px white"});
$("td", nRow).mouseenter(function(){
$("td", nRow).css({"background-color":"#DEDFE0", "border-bottom":"solid 0.5px #ddd", "border-right":"solid 0.5px #DEDFE0"});
});
$("td", nRow).mouseleave(function(){
$("td", nRow).css({"background-color":"white", "border-bottom":"solid 0.5px #ddd", "border-right":"solid 0.5px white"});
});
}
}')
->render();!!}
<!-- /.datatable -->
</div><!-- /.mail-box-messages -->
{!! Form::close() !!}
</div><!-- /.box-body -->
</div><!-- /. box -->
<!-- merge tickets modal -->
<div class="modal fade" id="MergeTickets">
<div class="modal-dialog">
<div class="modal-content">
<div class="modal-header">
<button type="button" class="close" data-dismiss="modal" id="merge-close" aria-label="Close"><span aria-hidden="true">&times;</span></button>
<h4 class="modal-title">{!! Lang::get('lang.merge-ticket') !!} </h4>
</div><!-- /.modal-header-->
<div class ="modal-body">
<div class="row">
<div class="col-md-4">
</div>
<div class="col-md-6" id="merge_loader" style="display:none;">
<img src="{{asset("lb-faveo/media/images/gifloader.gif")}}"><br/><br/><br/>
</div><!-- /.merge-loader -->
</div>
<div id="merge_body">
<div id="merge-body-alert">
<div class="row">
<div class="col-md-12">
<div id="merge-succ-alert" class="alert alert-success alert-dismissable" style="display:none;" >
<!--<button id="dismiss-merge" type="button" class="close" data-dismiss="alert" aria-hidden="true">×</button>-->
<h4><i class="icon fa fa-check"></i>{!! Lang::get('lang.alert') !!}!</h4>
<div id="message-merge-succ"></div>
</div>
<div id="merge-err-alert" class="alert alert-danger alert-dismissable" style="display:none;">
<!--<button id="dismiss-merge2" type="button" class="close" data-dismiss="alert" aria-hidden="true">×</button>-->
<h4><i class="icon fa fa-ban"></i>{!! Lang::get('lang.alert') !!}!</h4>
<div id="message-merge-err"></div>
</div>
</div>
</div>
</div><!-- /.merge-alert -->
<div id="merge-body-form">
<div class="row">
<div class="col-md-6">
{!! Form::open(['id'=>'merge-form','method' => 'PATCH'] )!!}
<label>{!! Lang::get('lang.title') !!}</label>
<input type="text" name='title' class="form-control" value="" placeholder="Optional" />
</div>
<div class="col-md-6">
<label>{!! Lang::get('lang.select-pparent-ticket') !!}</label>
<select class="form-control" id="select-merge-parent" name='p_id' data-placeholder="{!! Lang::get('lang.select_tickets') !!}" style="width: 100%;"><option value=""></option></select>
</div>
</div>
<div class="row">
<div class="col-md-8">
<label>{!! Lang::get('lang.merge-reason') !!}</label>
<textarea name="reason" class="form-control"></textarea>
</div>
</div>
</div><!-- mereg-body-form -->
</div><!-- merge-body -->
</div><!-- /.modal-body -->
<div class="modal-footer">
<button type="button" class="btn btn-default pull-left" data-dismiss="modal" id="dismis2">{!! Lang::get('lang.close') !!}</button>
<input type="submit" id="merge-btn" class="btn btn-primary pull-right" value="{!! Lang::get('lang.merge') !!}"></input>
{!! Form::close() !!}
</div><!-- /.modal-footer -->
</div><!-- /.modal-content -->
</div><!-- /.modal-dialog -->
</div><!-- /.modal -->
<!-- Modal -->
<div class="modal fade in" id="myModal" tabindex="-1" role="dialog" aria-labelledby="myModalLabel" aria-hidden="false" style="display: none; padding-right: 15px;background-color: rgba(0, 0, 0, 0.7);">
<div class="modal-dialog" role="document">
<div class="col-md-2"></div>
<div class="col-md-8">
<div class="modal-content">
<div class="modal-header">
<button type="button" class="close closemodal" data-dismiss="modal" aria-label="Close"><span aria-hidden="true">×</span></button>
<h4 class="modal-title" id="myModalLabel"></h4>
</div>
<div class="modal-body" id="custom-alert-body" >
</div>
<div class="modal-footer">
<button type="button" class="btn btn-primary pull-left yes" data-dismiss="modal">{{Lang::get('lang.ok')}}</button>
<button type="button" class="btn btn-default no">{{Lang::get('lang.cancel')}}</button>
</div>
</div>
</div>
</div>
</div>
<script>
var t_id = [];
var option = null;
$(function() {
//Enable check and uncheck all functionality
$(".checkbox-toggle").click(function() {
var clicks = $(this).data('clicks');
if (clicks) {
//Uncheck all checkboxes
$(".mailbox-messages input[type='checkbox']").iCheck("uncheck");
$(".fa", this).removeClass("fa-check-square-o").addClass('fa-square-o');
} else {
//Check all checkboxes
$(".mailbox-messages input[type='checkbox']").iCheck("check");
$(".fa", this).removeClass("fa-square-o").addClass('fa-check-square-o');
}
$(this).data("clicks", !clicks);
});
});
$(function() {
// Enable check and uncheck all functionality
$(".checkbox-toggle").click(function() {
var clicks = $(this).data('clicks');
if (clicks) {
//Uncheck all checkboxes
$("input[type='checkbox']", ".mailbox-messages").iCheck("uncheck");
// alert($("input[type='checkbox']").val());
t_id = $('.selectval').map(function() {
return $(this).val();
}).get();
// alert(checkboxValues);
} else {
//Check all checkboxes
$("input[type='checkbox']", ".mailbox-messages").iCheck("check");
// alert('Hallo');
t_id = [];
}
$(this).data("clicks", !clicks);
});
});
$(document).ready(function() { /// Wait till page is loaded
$('#click').click(function() {
$('#refresh').load('inbox #refresh');
$('#title_refresh').load('inbox #title_refresh');
$('#count_refresh').load('inbox #count_refresh');
$("#show").show();
});
$(".select2").select2();
$('#delete').on('click', function() {
option = 0;
$('#myModalLabel').html("{{Lang::get('lang.delete-tickets')}}");
});
$('#close').on('click', function() {
option = 1;
$('#myModalLabel').html("{{Lang::get('lang.close-tickets')}}");
});
$("#modalpopup").on('submit', function(e) {
e.preventDefault();
var msg = "{{Lang::get('lang.confirm')}}";
var values = getValues();
if (values == "") {
msg = "{{Lang::get('lang.select-ticket')}}";
$('.yes').html("{{Lang::get('lang.ok')}}");
$('#myModalLabel').html("{{Lang::get('lang.alert')}}");
} else {
$('.yes').html("Yes");
}
$('#custom-alert-body').html(msg);
$("#myModal").css("display", "block");
});
$(".closemodal, .no").click(function() {
$("#myModal").css("display", "none");
});
$(".closemodal, .no").click(function() {
$("#myModal").css("display", "none");
});
$('.yes').click(function() {
var values = getValues();
if (values == "") {
$("#myModal").css("display", "none");
} else {
$("#myModal").css("display", "none");
$("#modalpopup").unbind('submit');
if (option == 0) {
//alert('delete');
$('#delete').click();
} else {
//alert('close');
$('#close').click();
}
}
});
function getValues() {
var values = $('.selectval:checked').map(function() {
return $(this).val();
}).get();
return values;
}
//checking merging tickets
$('#MergeTickets').on('show.bs.modal', function() {
// alert("hi");
$.ajax({
type: "GET",
url: "{{route('check.merge.tickets',0)}}",
dataType: "html",
data: {data1: t_id},
beforeSend: function() {
$("#merge_body").hide();
$("#merge_loader").show();
},
success: function(response) {
if (response == 0) {
$("#merge_body").show();
$("#merge-succ-alert").hide();
$("#merge-body-alert").show();
$("#merge-body-form").hide();
$("#merge_loader").hide();
$("#merge-btn").attr('disabled', true);
var message = "{{Lang::get('lang.select-tickets-to merge')}}";
$("#merge-err-alert").show();
$('#message-merge-err').html(message);
} else if (response == 2) {
$("#merge_body").show();
$("#merge-succ-alert").hide();
$("#merge-body-alert").show();
$("#merge-body-form").hide();
$("#merge_loader").hide();
$("#merge-btn").attr('disabled', true);
var message = "{{Lang::get('lang.different-users')}}";
$("#merge-err-alert").show();
$('#message-merge-err').html(message);
} else {
$("#merge_body").show();
$("#merge-body-alert").hide();
$("#merge-body-form").show();
$("#merge_loader").hide();
$("#merge-btn").attr('disabled', false);
$("#merge_loader").hide();
$.ajax({
url: "{{ route('get.merge.tickets',0) }}",
dataType: "html",
data: {data1: t_id},
success: function(data) {
$('#select-merge-parent').html(data);
}
// return false;
});
}
}
});
});
//submit merging form
$('#merge-form').on('submit', function() {
$.ajax({
type: "POST",
url: "{!! url('merge-tickets/') !!}/" + t_id,
dataType: "json",
data: $(this).serialize(),
beforeSend: function() {
$("#merge_body").hide();
$("#merge_loader").show();
},
success: function(response) {
if (response == 0) {
$("#merge_body").show();
$("#merge-succ-alert").hide();
$("#merge-body-alert").show();
$("#merge-body-form").hide();
$("#merge_loader").hide();
$("#merge-btn").attr('disabled', true);
var message = "{{Lang::get('lang.merge-error')}}";
$("#merge-err-alert").show();
$('#message-merge-err').html(message);
} else {
$("#merge_body").show();
$("#merge-err-alert").hide();
$("#merge-body-alert").show();
$("#merge-body-form").hide();
$("#merge_loader").hide();
$("#merge-btn").attr('disabled', true);
var message = "{{Lang::get('lang.merge-success')}}";
$("#merge-succ-alert").show();
$('#message-merge-succ').html(message);
setInterval(function() {
$("#alert11").hide();
setTimeout(function() {
var link = document.querySelector('#load-inbox');
if (link) {
link.click();
}
}, 100);
}, 1000);
}
}
})
return false;
});
});
function someFunction(id) {
if (document.getElementById(id).checked) {
t_id.push(id);
// alert(t_id);
} else if(document.getElementById(id).checked === undefined){
var index = t_id.indexOf(id);
if (index === -1){
t_id.push(id);
} else{
t_id.splice(index, 1);
}
} else {
var index = t_id.indexOf(id);
t_id.splice(index, 1);
// alert(t_id);
}
}
</script>
@stop

96
resources/views/themes/default1/agent/helpdesk/ticket/answered.blade.php
View File

@@ -59,6 +59,7 @@ if (Auth::user()->role == 'agent') {
<input type="submit" class="submit btn btn-default text-orange btn-sm" id="delete" name="submit" value="{!! Lang::get('lang.delete') !!}">
<input type="submit" class="submit btn btn-default text-yellow btn-sm" id="close" name="submit" value="{!! Lang::get('lang.close') !!}">
<button type="button" class="btn btn-sm btn-default text-green" id="Edit_Ticket" data-toggle="modal" data-target="#MergeTickets"><i class="fa fa-code-fork"> </i> {!! Lang::get('lang.merge') !!}</button>
<button type="button" class="btn btn-sm btn-default" id="assign_Ticket" data-toggle="modal" data-target="#AssignTickets" style="display: none;"><i class="fa fa-hand-o-right"> </i> {!! Lang::get('lang.assign') !!}</button>
<!--</div>-->
<p><p/>
<div class="mailbox-messages" id="refresh">
@@ -124,12 +125,12 @@ if (Auth::user()->role == 'agent') {
<div class="col-md-12">
<div id="merge-succ-alert" class="alert alert-success alert-dismissable" style="display:none;" >
<!--<button id="dismiss-merge" type="button" class="close" data-dismiss="alert" aria-hidden="true">×</button>-->
<h4><i class="icon fa fa-check"></i>{!! Lang::get('lag.alert') !!}!</h4>
<h4><i class="icon fa fa-check"></i>{!! Lang::get('lang.alert') !!}!</h4>
<div id="message-merge-succ"></div>
</div>
<div id="merge-err-alert" class="alert alert-danger alert-dismissable" style="display:none;">
<!--<button id="dismiss-merge2" type="button" class="close" data-dismiss="alert" aria-hidden="true">×</button>-->
<h4><i class="icon fa fa-ban"></i>{!! Lang::get('lag.alert') !!}!</h4>
<h4><i class="icon fa fa-ban"></i>{!! Lang::get('lang.alert') !!}!</h4>
<div id="message-merge-err"></div>
</div>
</div>
@@ -164,6 +165,40 @@ if (Auth::user()->role == 'agent') {
</div><!-- /.modal-content -->
</div><!-- /.modal-dialog -->
</div><!-- /.modal -->
<div class="modal fade" id="AssignTickets">
<div class="modal-dialog">
<div class="modal-content">
<div class="modal-header">
<button type="button" class="close" data-dismiss="modal" id="assign-close" aria-label="Close"><span aria-hidden="true">&times;</span></button>
<h4 class="modal-title">{!! Lang::get('lang.assign-ticket') !!} </h4>
</div><!-- /.modal-header-->
<div class ="modal-body">
<div class="row">
<div class="col-md-4">
</div>
<div class="col-md-6" id="assign_loader" style="display:none;">
<img src="{{asset("lb-faveo/media/images/gifloader.gif")}}"><br/><br/><br/>
</div><!-- /.merge-loader -->
</div>
<div id="assign_body">
<div class="row">
<div class="col-md-12">
{!! Form::open(['id'=>'assign-form','method' => 'PATCH'] )!!}
<label>{!! Lang::get('lang.whome_do_you_want_to_assign_ticket') !!}</label>
<select class="form-control" id="select-assign-agent" name="assign_to" data-placeholder="{!! Lang::get('lang.select_agent') !!}" style="width: 100%;"><option value=""></option></select>
</div>
</div>
</div><!-- mereg-body-form -->
</div><!-- merge-body -->
<div class="modal-footer">
<button type="button" class="btn btn-default pull-left" data-dismiss="modal" id="dismis2">{!! Lang::get('lang.close') !!}</button>
<input type="submit" id="merge-btn" class="btn btn-primary pull-right" value="{!! Lang::get('lang.assign') !!}"></input>
{!! Form::close() !!}
</div><!-- /.modal-footer -->
</div><!-- /.modal-content -->
</div><!-- /.modal-dialog -->
</div><!-- /.modal -->
<!-- Assign ticket model-->
<!-- Modal -->
<div class="modal fade in" id="myModal" tabindex="-1" role="dialog" aria-labelledby="myModalLabel" aria-hidden="false" style="display: none; padding-right: 15px;background-color: rgba(0, 0, 0, 0.7);">
<div class="modal-dialog" role="document">
@@ -217,11 +252,13 @@ if (Auth::user()->role == 'agent') {
return $(this).val();
}).get();
// alert(checkboxValues);
showAssign(t_id)
} else {
//Check all checkboxes
$("input[type='checkbox']", ".mailbox-messages").iCheck("check");
// alert('Hallo');
t_id = [];
showAssign(t_id)
}
$(this).data("clicks", !clicks);
});
@@ -384,6 +421,51 @@ if (Auth::user()->role == 'agent') {
})
return false;
});
$('#AssignTickets').on('show.bs.modal', function() {
$.ajax({
type: "POST",
url: "{{route('get-agents')}}",
dataType: "html",
beforeSend: function() {
$("#assign_body").hide();
$("#assign_loader").show();
},
success: function(data) {
$("#assign_loader").hide();
$("#assign_body").show();
$('#select-assign-agent').html(data);
}
});
});
// Assign a ticket
$('#assign-form').on('submit', function() {
$.ajax({
type: "POST",
url: "../ticket/assign/"+t_id,
dataType: "html",
data: $(this).serialize(),
beforeSend: function() {
$("#assign_body").hide();
$("#assign_loader").show();
},
success: function(response) {
if (response == 1)
{
location.reload();
var message = "Success!";
$("#alert11").show();
$('#message-success1').html(message);
setInterval(function(){$("#dismiss11").trigger("click"); }, 2000);
}
$("#assign_body").show();
$("#assign_loader").hide();
$("#dismis4").trigger("click");
}
})
return false;
});
});
function someFunction(id) {
@@ -402,6 +484,16 @@ if (Auth::user()->role == 'agent') {
t_id.splice(index, 1);
// alert(t_id);
}
showAssign(t_id);
}
function showAssign(t_id)
{
if (t_id.length >= 1) {
$('#assign_Ticket').css('display', 'inline');
} else {
$('#assign_Ticket').css('display', 'none');
}
}
</script>
@stop

95
resources/views/themes/default1/agent/helpdesk/ticket/assigned.blade.php
View File

@@ -54,6 +54,8 @@ if (Auth::user()->role == 'agent') {
<input type="submit" class="submit btn btn-default text-orange btn-sm" id="delete" name="submit" value="{!! Lang::get('lang.delete') !!}">
<input type="submit" class="submit btn btn-default text-yellow btn-sm" id="close" name="submit" value="{!! Lang::get('lang.close') !!}">
<button type="button" class="btn btn-sm btn-default text-green" id="Edit_Ticket" data-toggle="modal" data-target="#MergeTickets"><i class="fa fa-code-fork"> </i> {!! Lang::get('lang.merge') !!}</button>
<button type="button" class="btn btn-sm btn-default" id="assign_Ticket" data-toggle="modal" data-target="#AssignTickets" style="display: none;"><i class="fa fa-hand-o-right"> </i> {!! Lang::get('lang.assign') !!}</button>
<!--</div>-->
<p><p/>
<div class="mailbox-messages" id="refresh">
@@ -161,7 +163,41 @@ if (Auth::user()->role == 'agent') {
</div><!-- /.modal-content -->
</div><!-- /.modal-dialog -->
</div><!-- /.modal -->
<!-- Assign ticket model-->
<div class="modal fade" id="AssignTickets">
<div class="modal-dialog">
<div class="modal-content">
<div class="modal-header">
<button type="button" class="close" data-dismiss="modal" id="assign-close" aria-label="Close"><span aria-hidden="true">&times;</span></button>
<h4 class="modal-title">{!! Lang::get('lang.assign-ticket') !!} </h4>
</div><!-- /.modal-header-->
<div class ="modal-body">
<div class="row">
<div class="col-md-4">
</div>
<div class="col-md-6" id="assign_loader" style="display:none;">
<img src="{{asset("lb-faveo/media/images/gifloader.gif")}}"><br/><br/><br/>
</div><!-- /.merge-loader -->
</div>
<div id="assign_body">
<div class="row">
<div class="col-md-12">
{!! Form::open(['id'=>'assign-form','method' => 'PATCH'] )!!}
<label>{!! Lang::get('lang.whome_do_you_want_to_assign_ticket') !!}</label>
<select class="form-control" id="select-assign-agent" name="assign_to" data-placeholder="{!! Lang::get('lang.select_agent') !!}" style="width: 100%;"><option value=""></option></select>
</div>
</div>
</div><!-- mereg-body-form -->
</div><!-- merge-body -->
<div class="modal-footer">
<button type="button" class="btn btn-default pull-left" data-dismiss="modal" id="dismis2">{!! Lang::get('lang.close') !!}</button>
<input type="submit" id="merge-btn" class="btn btn-primary pull-right" value="{!! Lang::get('lang.assign') !!}"></input>
{!! Form::close() !!}
</div><!-- /.modal-footer -->
</div><!-- /.modal-content -->
</div><!-- /.modal-dialog -->
</div><!-- /.modal -->
<!-- Assign ticket model-->
<!-- Modal -->
<div class="modal fade in" id="myModal" tabindex="-1" role="dialog" aria-labelledby="myModalLabel" aria-hidden="false" style="display: none; padding-right: 15px;background-color: rgba(0, 0, 0, 0.7);">
<div class="modal-dialog" role="document">
@@ -217,6 +253,7 @@ if (Auth::user()->role == 'agent') {
return $(this).val();
}).get();
// alert(checkboxValues);
showAssign(t_id);
} else {
//Check all checkboxes
$("input[type='checkbox']", ".mailbox-messages").iCheck("check");
@@ -224,6 +261,7 @@ if (Auth::user()->role == 'agent') {
t_id = [];
}
$(this).data("clicks", !clicks);
showAssign(t_id);
});
@@ -399,6 +437,51 @@ if (Auth::user()->role == 'agent') {
})
return false;
});
$('#AssignTickets').on('show.bs.modal', function() {
$.ajax({
type: "POST",
url: "{{route('get-agents')}}",
dataType: "html",
beforeSend: function() {
$("#assign_body").hide();
$("#assign_loader").show();
},
success: function(data) {
$("#assign_loader").hide();
$("#assign_body").show();
$('#select-assign-agent').html(data);
}
});
});
// Assign a ticket
$('#assign-form').on('submit', function() {
$.ajax({
type: "POST",
url: "../ticket/assign/"+t_id,
dataType: "html",
data: $(this).serialize(),
beforeSend: function() {
$("#assign_body").hide();
$("#assign_loader").show();
},
success: function(response) {
if (response == 1)
{
location.reload();
var message = "Success!";
$("#alert11").show();
$('#message-success1').html(message);
setInterval(function(){$("#dismiss11").trigger("click"); }, 2000);
}
$("#assign_body").show();
$("#assign_loader").hide();
$("#dismis4").trigger("click");
}
})
return false;
});
});
function someFunction(id) {
@@ -417,6 +500,16 @@ if (Auth::user()->role == 'agent') {
t_id.splice(index, 1);
// alert(t_id);
}
showAssign(t_id);
}
function showAssign(t_id)
{
if (t_id.length >= 1) {
$('#assign_Ticket').css('display', 'inline');
} else {
$('#assign_Ticket').css('display', 'none');
}
}
</script>
@stop

94
resources/views/themes/default1/agent/helpdesk/ticket/duetodayticket.blade.php
View File

@@ -69,6 +69,7 @@ if (Auth::user()->role == 'agent') {
<input type="submit" class="submit btn btn-default text-orange btn-sm" id="delete" name="submit" value="{!! Lang::get('lang.delete') !!}">
<input type="submit" class="submit btn btn-default text-yellow btn-sm" id="close" name="submit" value="{!! Lang::get('lang.close') !!}">
<button type="button" class="btn btn-sm btn-default text-green" id="Edit_Ticket" data-toggle="modal" data-target="#MergeTickets"><i class="fa fa-code-fork"> </i> {!! Lang::get('lang.merge') !!}</button>
<button type="button" class="btn btn-sm btn-default" id="assign_Ticket" data-toggle="modal" data-target="#AssignTickets" style="display: none;"><i class="fa fa-hand-o-right"> </i> {!! Lang::get('lang.assign') !!}</button>
<!--</div>-->
<p><p/>
<div class="mailbox-messages" id="refresh">
@@ -176,7 +177,41 @@ if (Auth::user()->role == 'agent') {
</div><!-- /.modal-content -->
</div><!-- /.modal-dialog -->
</div><!-- /.modal -->
<!-- Assign ticket model-->
<div class="modal fade" id="AssignTickets">
<div class="modal-dialog">
<div class="modal-content">
<div class="modal-header">
<button type="button" class="close" data-dismiss="modal" id="assign-close" aria-label="Close"><span aria-hidden="true">&times;</span></button>
<h4 class="modal-title">{!! Lang::get('lang.assign-ticket') !!} </h4>
</div><!-- /.modal-header-->
<div class ="modal-body">
<div class="row">
<div class="col-md-4">
</div>
<div class="col-md-6" id="assign_loader" style="display:none;">
<img src="{{asset("lb-faveo/media/images/gifloader.gif")}}"><br/><br/><br/>
</div><!-- /.merge-loader -->
</div>
<div id="assign_body">
<div class="row">
<div class="col-md-12">
{!! Form::open(['id'=>'assign-form','method' => 'PATCH'] )!!}
<label>{!! Lang::get('lang.whome_do_you_want_to_assign_ticket') !!}</label>
<select class="form-control" id="select-assign-agent" name="assign_to" data-placeholder="{!! Lang::get('lang.select_agent') !!}" style="width: 100%;"><option value=""></option></select>
</div>
</div>
</div><!-- mereg-body-form -->
</div><!-- merge-body -->
<div class="modal-footer">
<button type="button" class="btn btn-default pull-left" data-dismiss="modal" id="dismis2">{!! Lang::get('lang.close') !!}</button>
<input type="submit" id="merge-btn" class="btn btn-primary pull-right" value="{!! Lang::get('lang.assign') !!}"></input>
{!! Form::close() !!}
</div><!-- /.modal-footer -->
</div><!-- /.modal-content -->
</div><!-- /.modal-dialog -->
</div><!-- /.modal -->
<!-- Assign ticket model-->
<!-- Modal -->
<div class="modal fade in" id="myModal" tabindex="-1" role="dialog" aria-labelledby="myModalLabel" aria-hidden="false" style="display: none; padding-right: 15px;background-color: rgba(0, 0, 0, 0.7);">
<div class="modal-dialog" role="document">
@@ -229,12 +264,14 @@ if (Auth::user()->role == 'agent') {
t_id = $('.selectval').map(function() {
return $(this).val();
}).get();
showAssign(t_id);
// alert(checkboxValues);
} else {
//Check all checkboxes
$("input[type='checkbox']", ".mailbox-messages").iCheck("check");
// alert('Hallo');
t_id = [];
showAssign(t_id);
}
$(this).data("clicks", !clicks);
});
@@ -398,6 +435,51 @@ if (Auth::user()->role == 'agent') {
})
return false;
});
$('#AssignTickets').on('show.bs.modal', function() {
$.ajax({
type: "POST",
url: "{{route('get-agents')}}",
dataType: "html",
beforeSend: function() {
$("#assign_body").hide();
$("#assign_loader").show();
},
success: function(data) {
$("#assign_loader").hide();
$("#assign_body").show();
$('#select-assign-agent').html(data);
}
});
});
// Assign a ticket
$('#assign-form').on('submit', function() {
$.ajax({
type: "POST",
url: "../ticket/assign/"+t_id,
dataType: "html",
data: $(this).serialize(),
beforeSend: function() {
$("#assign_body").hide();
$("#assign_loader").show();
},
success: function(response) {
if (response == 1)
{
location.reload();
var message = "Success!";
$("#alert11").show();
$('#message-success1').html(message);
setInterval(function(){$("#dismiss11").trigger("click"); }, 2000);
}
$("#assign_body").show();
$("#assign_loader").hide();
$("#dismis4").trigger("click");
}
})
return false;
});
});
function someFunction(id) {
@@ -416,6 +498,16 @@ if (Auth::user()->role == 'agent') {
t_id.splice(index, 1);
// alert(t_id);
}
showAssign(t_id);
}
function showAssign(t_id)
{
if (t_id.length >= 1) {
$('#assign_Ticket').css('display', 'inline');
} else {
$('#assign_Ticket').css('display', 'none');
}
}
</script>
@stop

95
resources/views/themes/default1/agent/helpdesk/ticket/inbox.blade.php
View File

@@ -58,6 +58,7 @@ if (Auth::user()->role == 'agent') {
<input type="submit" class="submit btn btn-default text-yellow btn-sm" id="close" name="submit" value="{!! Lang::get('lang.close') !!}">
{{--@endif--}}
<button type="button" class="btn btn-sm btn-default text-green" id="Edit_Ticket" data-toggle="modal" data-target="#MergeTickets"><i class="fa fa-code-fork"> </i> {!! Lang::get('lang.merge') !!}</button>
<button type="button" class="btn btn-sm btn-default" id="assign_Ticket" data-toggle="modal" data-target="#AssignTickets" style="display: none;"><i class="fa fa-hand-o-right"> </i> {!! Lang::get('lang.assign') !!}</button>
<!--</div>-->
<p><p/>
<div class="mailbox-messages" id="refresh">
@@ -166,6 +167,42 @@ if (Auth::user()->role == 'agent') {
</div><!-- /.modal-dialog -->
</div><!-- /.modal -->
<!-- Assign ticket model-->
<div class="modal fade" id="AssignTickets">
<div class="modal-dialog">
<div class="modal-content">
<div class="modal-header">
<button type="button" class="close" data-dismiss="modal" id="assign-close" aria-label="Close"><span aria-hidden="true">&times;</span></button>
<h4 class="modal-title">{!! Lang::get('lang.assign-ticket') !!} </h4>
</div><!-- /.modal-header-->
<div class ="modal-body">
<div class="row">
<div class="col-md-4">
</div>
<div class="col-md-6" id="assign_loader" style="display:none;">
<img src="{{asset("lb-faveo/media/images/gifloader.gif")}}"><br/><br/><br/>
</div><!-- /.merge-loader -->
</div>
<div id="assign_body">
<div class="row">
<div class="col-md-12">
{!! Form::open(['id'=>'assign-form','method' => 'PATCH'] )!!}
<label>{!! Lang::get('lang.whome_do_you_want_to_assign_ticket') !!}</label>
<select class="form-control" id="select-assign-agent" name="assign_to" data-placeholder="{!! Lang::get('lang.select_agent') !!}" style="width: 100%;"><option value=""></option></select>
</div>
</div>
</div><!-- mereg-body-form -->
</div><!-- merge-body -->
<div class="modal-footer">
<button type="button" class="btn btn-default pull-left" data-dismiss="modal" id="dismis2">{!! Lang::get('lang.close') !!}</button>
<input type="submit" id="merge-btn" class="btn btn-primary pull-right" value="{!! Lang::get('lang.assign') !!}"></input>
{!! Form::close() !!}
</div><!-- /.modal-footer -->
</div><!-- /.modal-content -->
</div><!-- /.modal-dialog -->
</div><!-- /.modal -->
<!-- Assign ticket model-->
<!-- Modal -->
<div class="modal fade in" id="myModal" tabindex="-1" role="dialog" aria-labelledby="myModalLabel" aria-hidden="false" style="display: none; padding-right: 15px;background-color: rgba(0, 0, 0, 0.7);">
<div class="modal-dialog" role="document">
@@ -221,11 +258,13 @@ if (Auth::user()->role == 'agent') {
return $(this).val();
}).get();
// alert(checkboxValues);
showAssign(t_id);
} else {
//Check all checkboxes
$("input[type='checkbox']", ".mailbox-messages").iCheck("check");
// alert('Hallo');
t_id = [];
showAssign(t_id);
}
$(this).data("clicks", !clicks);
@@ -405,6 +444,52 @@ if (Auth::user()->role == 'agent') {
})
return false;
});
$('#AssignTickets').on('show.bs.modal', function() {
$.ajax({
type: "POST",
url: "{{route('get-agents')}}",
dataType: "html",
beforeSend: function() {
$("#assign_body").hide();
$("#assign_loader").show();
},
success: function(data) {
$("#assign_loader").hide();
$("#assign_body").show();
$('#select-assign-agent').html(data);
}
});
});
// Assign a ticket
$('#assign-form').on('submit', function() {
$.ajax({
type: "POST",
url: "../ticket/assign/"+t_id,
dataType: "html",
data: $(this).serialize(),
beforeSend: function() {
$("#assign_body").hide();
$("#assign_loader").show();
},
success: function(response) {
if (response == 1)
{
location.reload();
var message = "Success!";
$("#alert11").show();
$('#message-success1').html(message);
setInterval(function(){$("#dismiss11").trigger("click"); }, 2000);
}
$("#assign_body").show();
$("#assign_loader").hide();
$("#dismis4").trigger("click");
}
})
return false;
});
});
function someFunction(id) {
@@ -423,6 +508,16 @@ if (Auth::user()->role == 'agent') {
t_id.splice(index, 1);
// alert(t_id);
}
showAssign(t_id);
}
function showAssign(t_id)
{
if (t_id.length >= 1) {
$('#assign_Ticket').css('display', 'inline');
} else {
$('#assign_Ticket').css('display', 'none');
}
}
</script>
@stop

137
resources/views/themes/default1/agent/helpdesk/ticket/myticket.blade.php
View File

@@ -55,6 +55,7 @@ if (Auth::user()->role == 'agent') {
<input type="submit" class="submit btn btn-default text-orange btn-sm" id="delete" name="submit" value="{!! Lang::get('lang.delete') !!}">
<input type="submit" class="submit btn btn-default text-yellow btn-sm" id="close" name="submit" value="{!! Lang::get('lang.close') !!}">
<button type="button" class="btn btn-sm btn-default text-green" id="Edit_Ticket" data-toggle="modal" data-target="#MergeTickets"><i class="fa fa-code-fork"> </i> {!! Lang::get('lang.merge') !!}</button>
<button type="button" class="btn btn-sm btn-default" id="assign_Ticket" data-toggle="modal" data-target="#AssignTickets" style="display: none;"><i class="fa fa-hand-o-right"> </i> {!! Lang::get('lang.assign') !!}</button>
<!--</div>-->
<p><p/>
<div class="mailbox-messages" id="refresh">
@@ -164,6 +165,41 @@ if (Auth::user()->role == 'agent') {
</div><!-- /.modal-content -->
</div><!-- /.modal-dialog -->
</div><!-- /.modal -->
<!-- Assign ticket model-->
<div class="modal fade" id="AssignTickets">
<div class="modal-dialog">
<div class="modal-content">
<div class="modal-header">
<button type="button" class="close" data-dismiss="modal" id="assign-close" aria-label="Close"><span aria-hidden="true">&times;</span></button>
<h4 class="modal-title">{!! Lang::get('lang.assign-ticket') !!} </h4>
</div><!-- /.modal-header-->
<div class ="modal-body">
<div class="row">
<div class="col-md-4">
</div>
<div class="col-md-6" id="assign_loader" style="display:none;">
<img src="{{asset("lb-faveo/media/images/gifloader.gif")}}"><br/><br/><br/>
</div><!-- /.merge-loader -->
</div>
<div id="assign_body">
<div class="row">
<div class="col-md-12">
{!! Form::open(['id'=>'assign-form','method' => 'PATCH'] )!!}
<label>{!! Lang::get('lang.whome_do_you_want_to_assign_ticket') !!}</label>
<select class="form-control" id="select-assign-agent" name="assign_to" data-placeholder="{!! Lang::get('lang.select_agent') !!}" style="width: 100%;"><option value=""></option></select>
</div>
</div>
</div><!-- mereg-body-form -->
</div><!-- merge-body -->
<div class="modal-footer">
<button type="button" class="btn btn-default pull-left" data-dismiss="modal" id="dismis2">{!! Lang::get('lang.close') !!}</button>
<input type="submit" id="merge-btn" class="btn btn-primary pull-right" value="{!! Lang::get('lang.assign') !!}"></input>
{!! Form::close() !!}
</div><!-- /.modal-footer -->
</div><!-- /.modal-content -->
</div><!-- /.modal-dialog -->
</div><!-- /.modal -->
<!-- Assign ticket model-->
<!-- Modal -->
@@ -221,12 +257,14 @@ if (Auth::user()->role == 'agent') {
t_id = $('.selectval').map(function() {
return $(this).val();
}).get();
showAssign(t_id);
// alert(checkboxValues);
} else {
//Check all checkboxes
$("input[type='checkbox']", ".mailbox-messages").iCheck("check");
// alert('Hallo');
t_id = [];
showAssign(t_id);
}
$(this).data("clicks", !clicks);
@@ -414,6 +452,95 @@ if (Auth::user()->role == 'agent') {
return false;
});
$('#AssignTickets').on('show.bs.modal', function() {
$.ajax({
type: "POST",
url: "{{route('get-agents')}}",
dataType: "html",
beforeSend: function() {
$("#assign_body").hide();
$("#assign_loader").show();
},
success: function(data) {
$("#assign_loader").hide();
$("#assign_body").show();
$('#select-assign-agent').html(data);
}
});
});
// Assign a ticket
$('#assign-form').on('submit', function() {
$.ajax({
type: "POST",
url: "../ticket/assign/"+t_id,
dataType: "html",
data: $(this).serialize(),
beforeSend: function() {
$("#assign_body").hide();
$("#assign_loader").show();
},
success: function(response) {
if (response == 1)
{
location.reload();
var message = "Success!";
$("#alert11").show();
$('#message-success1').html(message);
setInterval(function(){$("#dismiss11").trigger("click"); }, 2000);
}
$("#assign_body").show();
$("#assign_loader").hide();
$("#dismis4").trigger("click");
}
})
return false;
});
$('#AssignTickets').on('show.bs.modal', function() {
$.ajax({
type: "POST",
url: "{{route('get-agents')}}",
dataType: "html",
beforeSend: function() {
$("#assign_body").hide();
$("#assign_loader").show();
},
success: function(data) {
$("#assign_loader").hide();
$("#assign_body").show();
$('#select-assign-agent').html(data);
}
});
});
// Assign a ticket
$('#assign-form').on('submit', function() {
$.ajax({
type: "POST",
url: "../ticket/assign/"+t_id,
dataType: "html",
data: $(this).serialize(),
beforeSend: function() {
$("#assign_body").hide();
$("#assign_loader").show();
},
success: function(response) {
if (response == 1)
{
location.reload();
var message = "Success!";
$("#alert11").show();
$('#message-success1').html(message);
setInterval(function(){$("#dismiss11").trigger("click"); }, 2000);
}
$("#assign_body").show();
$("#assign_loader").hide();
$("#dismis4").trigger("click");
}
})
return false;
});
});
@@ -436,6 +563,16 @@ if (Auth::user()->role == 'agent') {
t_id.splice(index, 1);
// alert(t_id);
}
showAssign(t_id);
}
function showAssign(t_id)
{
if (t_id.length >= 1) {
$('#assign_Ticket').css('display', 'inline');
} else {
$('#assign_Ticket').css('display', 'none');
}
}
</script>

92
resources/views/themes/default1/agent/helpdesk/ticket/open.blade.php
View File

@@ -60,6 +60,7 @@ if (Auth::user()->role == 'agent') {
<input type="submit" class="submit btn btn-default text-orange btn-sm" id="delete" name="submit" value="{!! Lang::get('lang.delete') !!}">
<input type="submit" class="submit btn btn-default text-yellow btn-sm" id="close" name="submit" value="{!! Lang::get('lang.close') !!}">
<button type="button" class="btn btn-sm btn-default text-green" id="Edit_Ticket" data-toggle="modal" data-target="#MergeTickets"><i class="fa fa-code-fork"> </i> {!! Lang::get('lang.merge') !!}</button>
<button type="button" class="btn btn-sm btn-default" id="assign_Ticket" data-toggle="modal" data-target="#AssignTickets" style="display: none;"><i class="fa fa-hand-o-right"> </i> {!! Lang::get('lang.assign') !!}</button>
<!--</div>-->
<p><p/>
<div class="mailbox-messages" id="refresh">
@@ -167,7 +168,41 @@ if (Auth::user()->role == 'agent') {
</div><!-- /.modal-content -->
</div><!-- /.modal-dialog -->
</div><!-- /.modal -->
<!-- Assign ticket model-->
<div class="modal fade" id="AssignTickets">
<div class="modal-dialog">
<div class="modal-content">
<div class="modal-header">
<button type="button" class="close" data-dismiss="modal" id="assign-close" aria-label="Close"><span aria-hidden="true">&times;</span></button>
<h4 class="modal-title">{!! Lang::get('lang.assign-ticket') !!} </h4>
</div><!-- /.modal-header-->
<div class ="modal-body">
<div class="row">
<div class="col-md-4">
</div>
<div class="col-md-6" id="assign_loader" style="display:none;">
<img src="{{asset("lb-faveo/media/images/gifloader.gif")}}"><br/><br/><br/>
</div><!-- /.merge-loader -->
</div>
<div id="assign_body">
<div class="row">
<div class="col-md-12">
{!! Form::open(['id'=>'assign-form','method' => 'PATCH'] )!!}
<label>{!! Lang::get('lang.whome_do_you_want_to_assign_ticket') !!}</label>
<select class="form-control" id="select-assign-agent" name="assign_to" data-placeholder="{!! Lang::get('lang.select_agent') !!}" style="width: 100%;"><option value=""></option></select>
</div>
</div>
</div><!-- mereg-body-form -->
</div><!-- merge-body -->
<div class="modal-footer">
<button type="button" class="btn btn-default pull-left" data-dismiss="modal" id="dismis2">{!! Lang::get('lang.close') !!}</button>
<input type="submit" id="merge-btn" class="btn btn-primary pull-right" value="{!! Lang::get('lang.assign') !!}"></input>
{!! Form::close() !!}
</div><!-- /.modal-footer -->
</div><!-- /.modal-content -->
</div><!-- /.modal-dialog -->
</div><!-- /.modal -->
<!-- Assign ticket model-->
<!-- Modal -->
<div class="modal fade in" id="myModal" tabindex="-1" role="dialog" aria-labelledby="myModalLabel" aria-hidden="false" style="display: none; padding-right: 15px;background-color: rgba(0, 0, 0, 0.7);">
<div class="modal-dialog" role="document">
@@ -220,12 +255,14 @@ if (Auth::user()->role == 'agent') {
t_id = $('.selectval').map(function() {
return $(this).val();
}).get();
showAssign(t_id);
// alert(checkboxValues);
} else {
//Check all checkboxes
$("input[type='checkbox']", ".mailbox-messages").iCheck("check");
// alert('Hallo');
t_id = [];
showAssign(t_id);
}
$(this).data("clicks", !clicks);
});
@@ -389,6 +426,50 @@ if (Auth::user()->role == 'agent') {
})
return false;
});
$('#AssignTickets').on('show.bs.modal', function() {
$.ajax({
type: "POST",
url: "{{route('get-agents')}}",
dataType: "html",
beforeSend: function() {
$("#assign_body").hide();
$("#assign_loader").show();
},
success: function(data) {
$("#assign_loader").hide();
$("#assign_body").show();
$('#select-assign-agent').html(data);
}
});
});
// Assign a ticket
$('#assign-form').on('submit', function() {
$.ajax({
type: "POST",
url: "../ticket/assign/"+t_id,
dataType: "html",
data: $(this).serialize(),
beforeSend: function() {
$("#assign_body").hide();
$("#assign_loader").show();
},
success: function(response) {
if (response == 1)
{
location.reload();
var message = "Success!";
$("#alert11").show();
$('#message-success1').html(message);
setInterval(function(){$("#dismiss11").trigger("click"); }, 2000);
}
$("#assign_body").show();
$("#assign_loader").hide();
$("#dismis4").trigger("click");
}
})
return false;
});
});
function someFunction(id) {
@@ -407,6 +488,15 @@ if (Auth::user()->role == 'agent') {
t_id.splice(index, 1);
// alert(t_id);
}
showAssign(t_id);
}
function showAssign(t_id)
{
if (t_id.length >= 1) {
$('#assign_Ticket').css('display', 'inline');
} else {
$('#assign_Ticket').css('display', 'none');
}
}
</script>
@stop

92
resources/views/themes/default1/agent/helpdesk/ticket/overdue.blade.php
View File

@@ -74,6 +74,7 @@ if ($i == 0) {
<input type="submit" class="submit btn btn-default text-orange btn-sm" id="delete" name="submit" value="{!! Lang::get('lang.delete') !!}">
<input type="submit" class="submit btn btn-default text-yellow btn-sm" id="close" name="submit" value="{!! Lang::get('lang.close') !!}">
<button type="button" class="btn btn-sm btn-default text-green" id="Edit_Ticket" data-toggle="modal" data-target="#MergeTickets"><i class="fa fa-code-fork"> </i> {!! Lang::get('lang.merge') !!}</button>
<button type="button" class="btn btn-sm btn-default" id="assign_Ticket" data-toggle="modal" data-target="#AssignTickets" style="display: none;"><i class="fa fa-hand-o-right"> </i> {!! Lang::get('lang.assign') !!}</button>
<!--</div>-->
<p><p/>
<div class="mailbox-messages" id="refresh">
@@ -181,7 +182,41 @@ if ($i == 0) {
</div><!-- /.modal-content -->
</div><!-- /.modal-dialog -->
</div><!-- /.modal -->
<!-- Assign ticket model-->
<div class="modal fade" id="AssignTickets">
<div class="modal-dialog">
<div class="modal-content">
<div class="modal-header">
<button type="button" class="close" data-dismiss="modal" id="assign-close" aria-label="Close"><span aria-hidden="true">&times;</span></button>
<h4 class="modal-title">{!! Lang::get('lang.assign-ticket') !!} </h4>
</div><!-- /.modal-header-->
<div class ="modal-body">
<div class="row">
<div class="col-md-4">
</div>
<div class="col-md-6" id="assign_loader" style="display:none;">
<img src="{{asset("lb-faveo/media/images/gifloader.gif")}}"><br/><br/><br/>
</div><!-- /.merge-loader -->
</div>
<div id="assign_body">
<div class="row">
<div class="col-md-12">
{!! Form::open(['id'=>'assign-form','method' => 'PATCH'] )!!}
<label>{!! Lang::get('lang.whome_do_you_want_to_assign_ticket') !!}</label>
<select class="form-control" id="select-assign-agent" name="assign_to" data-placeholder="{!! Lang::get('lang.select_agent') !!}" style="width: 100%;"><option value=""></option></select>
</div>
</div>
</div><!-- mereg-body-form -->
</div><!-- merge-body -->
<div class="modal-footer">
<button type="button" class="btn btn-default pull-left" data-dismiss="modal" id="dismis2">{!! Lang::get('lang.close') !!}</button>
<input type="submit" id="merge-btn" class="btn btn-primary pull-right" value="{!! Lang::get('lang.assign') !!}"></input>
{!! Form::close() !!}
</div><!-- /.modal-footer -->
</div><!-- /.modal-content -->
</div><!-- /.modal-dialog -->
</div><!-- /.modal -->
<!-- Assign ticket model-->
<!-- Modal -->
<div class="modal fade in" id="myModal" tabindex="-1" role="dialog" aria-labelledby="myModalLabel" aria-hidden="false" style="display: none; padding-right: 15px;background-color: rgba(0, 0, 0, 0.7);">
<div class="modal-dialog" role="document">
@@ -236,12 +271,14 @@ if ($i == 0) {
t_id = $('.selectval').map(function() {
return $(this).val();
}).get();
showAssign(t_id);
// alert(checkboxValues);
} else {
//Check all checkboxes
$("input[type='checkbox']", ".mailbox-messages").iCheck("check");
// alert('Hallo');
t_id = [];
showAssign(t_id);
}
$(this).data("clicks", !clicks);
@@ -434,6 +471,50 @@ if ($i == 0) {
return false;
});
$('#AssignTickets').on('show.bs.modal', function() {
$.ajax({
type: "POST",
url: "{{route('get-agents')}}",
dataType: "html",
beforeSend: function() {
$("#assign_body").hide();
$("#assign_loader").show();
},
success: function(data) {
$("#assign_loader").hide();
$("#assign_body").show();
$('#select-assign-agent').html(data);
}
});
});
// Assign a ticket
$('#assign-form').on('submit', function() {
$.ajax({
type: "POST",
url: "../ticket/assign/"+t_id,
dataType: "html",
data: $(this).serialize(),
beforeSend: function() {
$("#assign_body").hide();
$("#assign_loader").show();
},
success: function(response) {
if (response == 1)
{
location.reload();
var message = "Success!";
$("#alert11").show();
$('#message-success1').html(message);
setInterval(function(){$("#dismiss11").trigger("click"); }, 2000);
}
$("#assign_body").show();
$("#assign_loader").hide();
$("#dismis4").trigger("click");
}
})
return false;
});
});
@@ -453,6 +534,15 @@ if ($i == 0) {
t_id.splice(index, 1);
// alert(t_id);
}
showAssign(t_id);
}
function showAssign(t_id)
{
if (t_id.length >= 1) {
$('#assign_Ticket').css('display', 'inline');
} else {
$('#assign_Ticket').css('display', 'none');
}
}
</script>

2
resources/views/themes/default1/agent/helpdesk/ticket/timeline.blade.php
View File

@@ -1733,7 +1733,7 @@ alert(h+20);
{
$("#refresh1").load("../thread/{{$tickets->id}} #refresh1");
// $("#t4").load("../thread/{{$tickets->id}} #t4");
var message = "{!! Lang::get('lang.you_have_successfully_replied_to_your_ticket') !!}";
var message = "{!! Lang::get('lang.updated-internal-note') !!}";
$("#alert21").show();
$('#message-success2').html(message);
setInterval(function(){$("#alert21").hide(); }, 4000);

94
resources/views/themes/default1/agent/helpdesk/ticket/unassigned.blade.php
View File

@@ -56,6 +56,7 @@ if (Auth::user()->role == 'agent') {
<input type="submit" class="submit btn btn-default text-orange btn-sm" id="delete" name="submit" value="{!! Lang::get('lang.delete') !!}">
<input type="submit" class="submit btn btn-default text-yellow btn-sm" id="close" name="submit" value="{!! Lang::get('lang.close') !!}">
<button type="button" class="btn btn-sm btn-default text-green" id="Edit_Ticket" data-toggle="modal" data-target="#MergeTickets"><i class="fa fa-code-fork"> </i> {!! Lang::get('lang.merge') !!}</button>
<button type="button" class="btn btn-sm btn-default" id="assign_Ticket" data-toggle="modal" data-target="#AssignTickets" style="display: none;"><i class="fa fa-hand-o-right"> </i> {!! Lang::get('lang.assign') !!}</button>
<!--</div>-->
<p><p/>
<div class="mailbox-messages" id="refresh">
@@ -165,7 +166,41 @@ if (Auth::user()->role == 'agent') {
</div><!-- /.modal-content -->
</div><!-- /.modal-dialog -->
</div><!-- /.modal -->
<!-- Assign ticket model-->
<div class="modal fade" id="AssignTickets">
<div class="modal-dialog">
<div class="modal-content">
<div class="modal-header">
<button type="button" class="close" data-dismiss="modal" id="assign-close" aria-label="Close"><span aria-hidden="true">&times;</span></button>
<h4 class="modal-title">{!! Lang::get('lang.assign-ticket') !!} </h4>
</div><!-- /.modal-header-->
<div class ="modal-body">
<div class="row">
<div class="col-md-4">
</div>
<div class="col-md-6" id="assign_loader" style="display:none;">
<img src="{{asset("lb-faveo/media/images/gifloader.gif")}}"><br/><br/><br/>
</div><!-- /.merge-loader -->
</div>
<div id="assign_body">
<div class="row">
<div class="col-md-12">
{!! Form::open(['id'=>'assign-form','method' => 'PATCH'] )!!}
<label>{!! Lang::get('lang.whome_do_you_want_to_assign_ticket') !!}</label>
<select class="form-control" id="select-assign-agent" name="assign_to" data-placeholder="{!! Lang::get('lang.select_agent') !!}" style="width: 100%;"><option value=""></option></select>
</div>
</div>
</div><!-- mereg-body-form -->
</div><!-- merge-body -->
<div class="modal-footer">
<button type="button" class="btn btn-default pull-left" data-dismiss="modal" id="dismis2">{!! Lang::get('lang.close') !!}</button>
<input type="submit" id="merge-btn" class="btn btn-primary pull-right" value="{!! Lang::get('lang.assign') !!}"></input>
{!! Form::close() !!}
</div><!-- /.modal-footer -->
</div><!-- /.modal-content -->
</div><!-- /.modal-dialog -->
</div><!-- /.modal -->
<!-- Assign ticket model-->
<!-- Modal -->
<div class="modal fade in" id="myModal" tabindex="-1" role="dialog" aria-labelledby="myModalLabel" aria-hidden="false" style="display: none; padding-right: 15px;background-color: rgba(0, 0, 0, 0.7);">
<div class="modal-dialog" role="document">
@@ -220,12 +255,14 @@ if (Auth::user()->role == 'agent') {
t_id = $('.selectval').map(function() {
return $(this).val();
}).get();
showAssign(t_id);
// alert(checkboxValues);
} else {
//Check all checkboxes
$("input[type='checkbox']", ".mailbox-messages").iCheck("check");
// alert('Hallo');
t_id = [];
showAssign(t_id);
}
$(this).data("clicks", !clicks);
@@ -408,6 +445,52 @@ if (Auth::user()->role == 'agent') {
return false;
});
$('#AssignTickets').on('show.bs.modal', function() {
$.ajax({
type: "POST",
url: "{{route('get-agents')}}",
dataType: "html",
beforeSend: function() {
$("#assign_body").hide();
$("#assign_loader").show();
},
success: function(data) {
$("#assign_loader").hide();
$("#assign_body").show();
$('#select-assign-agent').html(data);
}
});
});
// Assign a ticket
$('#assign-form').on('submit', function() {
$.ajax({
type: "POST",
url: "../ticket/assign/"+t_id,
dataType: "html",
data: $(this).serialize(),
beforeSend: function() {
$("#assign_body").hide();
$("#assign_loader").show();
},
success: function(response) {
if (response == 1)
{
location.reload();
var message = "Success!";
$("#alert11").show();
$('#message-success1').html(message);
setInterval(function(){$("#dismiss11").trigger("click"); }, 2000);
}
$("#assign_body").show();
$("#assign_loader").hide();
$("#dismis4").trigger("click");
}
})
return false;
});
});
function someFunction(id) {
@@ -426,7 +509,16 @@ if (Auth::user()->role == 'agent') {
t_id.splice(index, 1);
// alert(t_id);
}
showAssign(t_id);
}
function showAssign(t_id)
{
if (t_id.length >= 1) {
$('#assign_Ticket').css('display', 'inline');
} else {
$('#assign_Ticket').css('display', 'none');
}
}
</script>
@stop

6
resources/views/themes/default1/agent/helpdesk/user/profile-edit.blade.php
View File

@@ -161,21 +161,21 @@ class="active"
<!-- old password -->
<div class="form-group has-feedback {{ $errors->has('old_password') ? 'has-error' : '' }}">
{!! Form::label('old_password',Lang::get('lang.old_password')) !!} <span class="text-red"> *</span>
{!! Form::password('old_password',['placeholder'=>Lang::get('lang.old_password'),'class' => 'form-control']) !!}
{!! Form::password('old_password',['class' => 'form-control']) !!}
{!! $errors->first('old_password', '<spam class="help-block">:message</spam>') !!}
<span class="glyphicon glyphicon-lock form-control-feedback"></span>
</div>
<!-- new password -->
<div class="form-group has-feedback {{ $errors->has('new_password') ? 'has-error' : '' }}">
{!! Form::label('new_password',Lang::get('lang.new_password')) !!} <span class="text-red"> *</span>
{!! Form::password('new_password',['placeholder'=>Lang::get('lang.new_password'),'class' => 'form-control']) !!}
{!! Form::password('new_password',['class' => 'form-control']) !!}
{!! $errors->first('new_password', '<spam class="help-block">:message</spam>') !!}
<span class="glyphicon glyphicon-lock form-control-feedback"></span>
</div>
<!-- confirm password -->
<div class="form-group has-feedback {{ $errors->has('confirm_password') ? 'has-error' : '' }}">
{!! Form::label('confirm_password',Lang::get('lang.confirm_password')) !!} <span class="text-red"> *</span>
{!! Form::password('confirm_password',['placeholder'=>Lang::get('lang.confirm_password'),'class' => 'form-control']) !!}
{!! Form::password('confirm_password',['class' => 'form-control']) !!}
{!! $errors->first('confirm_password', '<spam class="help-block">:message</spam>') !!}
<span class="glyphicon glyphicon-lock form-control-feedback"></span>
</div>

13
resources/views/themes/default1/agent/layout/agent.blade.php
View File

@@ -594,4 +594,17 @@
<?php Event::fire('load-calendar-scripts', array()); ?>
@yield('FooterInclude')
</body>
<script>
$(function() {
$('input[type="checkbox"]').iCheck({
checkboxClass: 'icheckbox_flat-blue'
});
$('input[type="radio"]').iCheck({
radioClass: 'iradio_flat-blue'
});
});
</script>
</html>

2
resources/views/themes/default1/client/helpdesk/form.blade.php
View File

@@ -172,7 +172,7 @@ class = "active"
</div>
<!-- priority -->
<?php
$Priority = App\Model\helpdesk\Settings\CommonSettings::where('id','=',6)->first();
$Priority = App\Model\helpdesk\Settings\CommonSettings::select('status')->where('option_name','=', 'user_priority')->first();
$user_Priority=$Priority->status;
?>