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This commit is contained in:
Manish Verma
2016-12-13 18:18:25 +05:30
parent fc98add11c
commit 2d8e640e9b
2314 changed files with 97798 additions and 75664 deletions
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306
resources/views/themes/default1/agent/helpdesk/ticket/timeline.blade.php
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@@ -10,6 +10,7 @@ active
@section('PageHeader')
<h1>{{Lang::get('lang.ticket-details')}}</h1>
@include('themes.default1.agent.helpdesk.ticket.response-messages')
@stop
<?php
$user = App\User::where('id', '=', $tickets->user_id)->first();
@@ -29,7 +30,7 @@ $group = App\Model\helpdesk\Agent\Groups::where('id', '=', $agent_group)->where(
<li>
<a href="{!! URL('user/'.$user->id) !!}">
<span>{!! Lang::get('lang.User') !!} </span>
</br><i class="fa fa-user"></i> <b>{{$user->user_name}}</b>
</br><i class="fa fa-user"></i> <b>{{$user->name() }}</b>
</a>
</li>
<li >
@@ -65,7 +66,7 @@ $group = App\Model\helpdesk\Agent\Groups::where('id', '=', $agent_group)->where(
{!! $rating->name !!}:
<small class="pull-right">
<?php for ($i = 1; $i <= $rating->rating_scale; $i++) { ?>
<input type="radio" class="star" id="star5" name="{!! $rating->name !!}" value="{!! $i !!}"<?php echo ($ratingval == $i) ? 'checked' : '' ?> />
<input type="radio" class="star not-apply" id="star5" name="{!! $rating->name !!}" value="{!! $i !!}"<?php echo ($ratingval == $i) ? 'checked' : '' ?> />
<?php } ?>
</small>
</a>
@@ -84,7 +85,7 @@ $group = App\Model\helpdesk\Agent\Groups::where('id', '=', $agent_group)->where(
{!! $rating->name !!}:
<small class="pull-right">
<?php for ($i = 1; $i <= $rating->rating_scale; $i++) { ?>
<input type="radio" class="star" id="star5" name="{!! $rating->name !!}" value="{!! $i !!}"<?php echo ($avg_rating == $i) ? 'checked' : '' ?> />
<input type="radio" class="star not-apply" id="star5" name="{!! $rating->name !!}" value="{!! $i !!}"<?php echo ($avg_rating == $i) ? 'checked' : '' ?> />
<?php } ?>
</small>
</a>
@@ -112,22 +113,23 @@ if ($thread->title != "") {
if ($group->can_edit_ticket == 1) {
?>
<button type="button" class="btn btn-default" id="Edit_Ticket" data-toggle="modal" data-target="#Edit"><i class="fa fa-edit" style="color:green;"> </i> {!! Lang::get('lang.edit') !!}</button>
<button type="button" class="btn btn-sm btn-default" id="Edit_Ticket" data-toggle="modal" data-target="#Edit"><i class="fa fa-edit" style="color:green;"> </i> {!! Lang::get('lang.edit') !!}</button>
<?php } ?>
<?php if ($group->can_assign_ticket == 1) { ?>
<button type="button" class="btn btn-default" data-toggle="modal" data-target="#{{$tickets->id}}assign"><i class="fa fa-hand-o-right" style="color:orange;"> </i> {!! Lang::get('lang.assign') !!}</button>
<button type="button" class="btn btn-sm btn-default" data-toggle="modal" data-target="#{{$tickets->id}}assign"><i class="fa fa-hand-o-right" style="color:orange;"> </i> {!! Lang::get('lang.assign') !!}</button>
<?php } ?>
@if($tickets->assigned_to == Auth::user()->id)
<button type="button" id="surrender_button" class="btn btn-default" data-toggle="modal" data-target="#surrender"> <i class="fa fa-arrows-alt" style="color:red;"> </i> {!! Lang::get('lang.surrender') !!}</button>
<button type="button" id="surrender_button" class="btn btn-sm btn-default" data-toggle="modal" data-target="#surrender"> <i class="fa fa-arrows-alt" style="color:red;"> </i> {!! Lang::get('lang.surrender') !!}</button>
@endif
<?php Event::fire('show-add-event-btn', array()); ?>
<a href="{{url('ticket/print/'.$tickets->id)}}" target="_blank" class="btn btn-primary"><i class="fa fa-print" > </i> {!! Lang::get('lang.generate_pdf') !!}</a>
<a href="{{url('ticket/print/'.$tickets->id)}}" target="_blank" class="btn btn-primary btn-sm"><i class="fa fa-print" > </i> {!! Lang::get('lang.generate_pdf') !!}</a>
<div class="btn-group">
<button type="button" class="btn btn-default dropdown-toggle" data-toggle="dropdown" id="d1"><i class="fa fa-exchange" style="color:teal;" id="hidespin"> </i><i class="fa fa-spinner fa-spin" style="color:teal; display:none;" id="spin"></i>
<button type="button" class="btn btn-sm btn-default dropdown-toggle" data-toggle="dropdown" id="d1"><i class="fa fa-exchange" style="color:teal;" id="hidespin"> </i><i class="fa fa-spinner fa-spin" style="color:teal; display:none;" id="spin"></i>
{!! Lang::get('lang.change_status') !!} <span class="caret"></span>
</button>
<ul class="dropdown-menu">
@@ -156,7 +158,7 @@ if ($thread->title != "") {
</div>
<?php if ($group->can_delete_ticket == 1 || $group->can_ban_email == 1) { ?>
<div id="more-option" class="btn-group">
<button type="button" class="btn btn-default dropdown-toggle" data-toggle="dropdown" id="d2"><i class="fa fa-cogs" style="color:teal;"> </i>
<button type="button" class="btn btn-sm btn-default dropdown-toggle" data-toggle="dropdown" id="d2"><i class="fa fa-cogs" style="color:teal;"> </i>
{!! Lang::get('lang.more') !!} <span class="caret"></span>
</button>
<ul class="dropdown-menu pull-right">
@@ -170,7 +172,9 @@ if ($thread->title != "") {
?>
<?php if ($group->can_ban_email == 1) { ?>
<li data-toggle="modal" data-target="#banemail"><a href="#"><i class="fa fa-ban" style="color:red;"></i>{!! Lang::get('lang.ban_email') !!}</a></li>
<?php }
<?php
\Event::fire('ticket.details.more.list',[$tickets]);
}
?> </ul>
</div>
<?php }
@@ -242,9 +246,23 @@ if ($thread->title != "") {
<div class="col-md-6">
<table class="table table-hover">
<div id="refresh">
<tr><td><b>{!! Lang::get('lang.status') !!}:</b></td> <?php $status = App\Model\helpdesk\Ticket\Ticket_Status::where('id', '=', $tickets->status)->first(); ?><td title="{{$status->properties}}">{{$status->name}}</td></tr>
<tr><td><b>{!! Lang::get('lang.priority') !!}:</b></td> <?php $priority = App\Model\helpdesk\Ticket\Ticket_Priority::where('priority_id', '=', $tickets->priority_id)->first(); ?><td title="{{$priority->priority_desc}}">{{$priority->priority_desc}}</td></tr>
<tr><td><b>{!! Lang::get('lang.department') !!}:</b></td> <?php $dept123 = App\Model\helpdesk\Agent\Department::where('id', '=', $tickets->dept_id)->first(); ?><td title="{{$dept123->name}}">{{$dept123->name}}</td></tr>
<tr><td><b>{!! Lang::get('lang.status') !!}:</b></td>
<?php $status = App\Model\helpdesk\Ticket\Ticket_Status::where('id', '=', $tickets->status)->first(); ?>
@if($status)
<td title="{{$status->properties}}">{{$status->name}}</td>
@endif
</tr>
<tr><td><b>{!! Lang::get('lang.priority') !!}:</b></td>
<?php $priority = App\Model\helpdesk\Ticket\Ticket_Priority::where('priority_id', '=', $tickets->priority_id)->first(); ?>
@if($priority)
<td title="{{$priority->priority_desc}}">{{$priority->priority_desc}}</td>
@endif
</tr>
<tr><td><b>{!! Lang::get('lang.department') !!}:</b></td>
<?php $dept123 = App\Model\helpdesk\Agent\Department::where('id', '=', $tickets->dept_id)->first(); ?>
@if($dept123)
<td title="{{$dept123->name}}">{{$dept123->name}}</td></tr>
@endif
<tr><td><b>{!! Lang::get('lang.email') !!}:</b></td> <td>{{str_limit($user->email,30)}}</td></tr>
@if($user->ban > 0) <tr><td style="color:orange;"><i class="fa fa-warning"></i><b>
{!! Lang::get('lang.this_ticket_is_under_banned_user')!!}</td><td></td></tr>@endif
@@ -306,6 +324,7 @@ if ($thread->title != "") {
<ul class="nav nav-tabs">
<li class="active"><a href="#General" data-toggle="tab" style="color:#27C116;" id="aa"><i class="fa fa-reply-all"> </i> {!! Lang::get('lang.reply') !!}</a></li>
<li><a href="#Internal" data-toggle="tab" style="color:#0495FF;" id="bb"><i class="fa fa-file-text"> </i> {!! Lang::get('lang.internal_notes') !!}</a></li>
<?php Event::fire('timeline.tab.list',[$TicketData]); ?>
<!-- <li><a href="#Reply" data-toggle="tab" style="color:orange;"><i class="fa fa-mail-forward" > </i> Forward</a></li> -->
</ul>
<div class="tab-content">
@@ -343,6 +362,7 @@ if ($thread->title != "") {
<input type="hidden" name="_token" value="{{ csrf_token() }}">
<div id="t1">
<div id="reply-response"></div>
<div class="form-group">
<div class="row">
<!-- to -->
@@ -370,7 +390,7 @@ if ($thread->title != "") {
</div>
</div>
</div>
<?php Event::fire(new App\Events\TimeLineFormEvent($TicketData)); ?>
<?php Event::fire(new App\Events\TimeLineFormEvent($tickets)); ?>
<div class="form-group">
<div class="row">
<div class="col-md-2">
@@ -403,6 +423,25 @@ if ($thread->title != "") {
<textarea style="width:98%;height:20%;" name="reply_content" class="form-control" id="reply_content"></textarea>
</div>
{!! $errors->first('reply_content', '<spam class="help-block text-red">:message</spam>') !!}
<script src="{{asset('vendor/unisharp/laravel-ckeditor/ckeditor.js')}}"></script>
<script>
CKEDITOR.replace( 'reply_content', {
toolbarGroups: [
{"name":"basicstyles","groups":["basicstyles"]},
{"name":"links","groups":["links"]},
{"name":"paragraph","groups":["list","blocks"]},
{"name":"document","groups":["mode"]},
{"name":"insert","groups":["insert"]},
{"name":"styles","groups":["styles"]},
{"name":"about","groups":["about"]}
],
filebrowserImageBrowseUrl: "{{url('laravel-filemanager?type=Images')}}",
filebrowserImageUploadUrl: "{{url('laravel-filemanager/upload?type=Images')}}",
filebrowserBrowseUrl: "{{url('laravel-filemanager?type=Files')}}",
filebrowserUploadUrl: "{{url('laravel-filemanager/upload?type=Files')}}",
removeButtons: 'Underline,Strike,Subscript,Superscript,Anchor,Styles,Specialchar'
});
</script>
</div>
</div>
</div>
@@ -492,6 +531,7 @@ if ($thread->title != "") {
{!!Form::close()!!}
</div>
</div>
<?php Event::fire('timeline.tab.content',[$tickets]); ?>
</div>
</div>
<!-- ticket conversations -->
@@ -520,7 +560,9 @@ if ($thread->title != "") {
<ul class="timeline">
<!-- timeline time label -->
<?php
foreach ($conversations as $conversation) {
if ($conversation == null) {
} else {
?>
@@ -541,8 +583,10 @@ if ($thread->title != "") {
$data = $ConvDate[0];
}
if($conversation->user_id != null) {
$role = App\User::where('id', '=', $conversation->user_id)->first();
}
$role = $conversation->user;
} else {
$role = null;
}
?>
</li>
<li>
@@ -566,7 +610,7 @@ if ($thread->title != "") {
<?php
}
}
if($conversation->user_id != null) {
if ($conversation->is_internal) {
$color = '#A19CFF';
@@ -581,6 +625,7 @@ if ($thread->title != "") {
}
}
}
?>
<div class="timeline-item">
<span style="color:#fff;"><div class="pull-right"> <table><tbody>
@@ -590,7 +635,7 @@ if ($thread->title != "") {
@foreach($ratings as $rating)
@if($rating->rating_area == 'Comment Area')
<?php
$rating_value = App\Model\helpdesk\Ratings\RatingRef::where('rating_id', '=', $rating->id)->where('thread_id', '=', $conversation->id)->first();
$rating_value = App\Model\helpdesk\Ratings\RatingRef::where('rating_id', '=', $tickets->rating_id)->where('thread_id', '=', $conversation->id)->select('rating_value')->first();
if ($rating_value == null) {
$ratingval = '0';
} else {
@@ -601,7 +646,7 @@ if ($thread->title != "") {
<th><div class="ticketratingtitle" style="color:#3c8dbc;" >{!! $rating->name !!} &nbsp;</div></th>&nbsp
<td style="button:disabled;">
<?php for ($i = 1; $i <= $rating->rating_scale; $i++) { ?>
<input type="radio" class="star star-rating-readonly" id="star5" name="{!! $rating->name !!},{!! $conversation->id !!}" value="{!! $i !!}"<?php echo ($ratingval == $i) ? 'checked' : '' ?> />
<input type="radio" class="star star-rating-readonly not-apply" id="star5" name="{!! $rating->name !!},{!! $conversation->id !!}" value="{!! $i !!}"<?php echo ($ratingval == $i) ? 'checked' : '' ?> />
<?php } ?>&nbsp;&nbsp;&nbsp;&nbsp;
</td>
</tr>
@@ -624,6 +669,7 @@ if ($thread->title != "") {
} else {
$usernam = Lang::get('lang.system');
}
?>
<div class="user-block" style="margin-bottom:-5px;margin-top:-2px;">
@@ -643,52 +689,59 @@ if ($thread->title != "") {
@if($conversation->id == $ij->id)
<a href="{{url('genereate-pdf/'.$conversation->id)}}" class= "pull-right fa fa-newspaper-o" title="generate pdf of this thread"></a>
@endif
</div><!-- /.user-block -->
</h3>
<div class="timeline-body" style="padding-left:30px;margin-bottom:-20px">
@if($conversation->firstContent()=='yes')
@if($conversation->poster=='client')
<div class="embed-responsive embed-responsive-16by9">
<iframe id="loader_frame{{$conversation->id}}" class="embed-responsive-item">Body of html email here</iframe>
<script type="text/javascript">
<script type="text/javascript">
jQuery(document).ready(function () {
/* setInterval(function(){
var mydiv = jQuery('#loader_frame{{$conversation->id}}').contents().find("body");
var h = mydiv.height();
/* setInterval(function(){
var mydiv = jQuery('#loader_frame{{$conversation->id}}').contents().find("body");
var h = mydiv.height();
alert(h+20);
}, 2000);*/
jQuery('.embed-responsive-16by9').css('height','auto');
jQuery('.embed-responsive-16by9').css('padding','0');
jQuery('#loader_frame{{$conversation->id}}').css('width','100%');
jQuery('#loader_frame{{$conversation->id}}').css('position','static');
jQuery('#loader_frame{{$conversation->id}}').css('border','none');
var mydiv = jQuery('#loader_frame{{$conversation->id}}').contents().find("body");
var h = mydiv.height();
jQuery('#loader_frame{{$conversation->id}}').css('height', h+20);
setInterval(function(){
//var mydiv = jQuery('#loader_frame{{$conversation->id}}').contents().find("body");
//alert(mydiv.height());
h = jQuery('#loader_frame{{$conversation->id}}').height();
if (!!navigator.userAgent.match(/Trident\/7\./)){
jQuery('#loader_frame{{$conversation->id}}').css('height', h);
}else {
jQuery('#loader_frame{{$conversation->id}}').css('height', h);
}
}, 2000);
});
}, 2000);*/
jQuery('.embed-responsive-16by9').css('height','auto');
jQuery('.embed-responsive-16by9').css('padding','0');
jQuery('#loader_frame{{$conversation->id}}').css('width','100%');
jQuery('#loader_frame{{$conversation->id}}').css('position','static');
jQuery('#loader_frame{{$conversation->id}}').css('border','none');
var mydiv = jQuery('#loader_frame{{$conversation->id}}').contents().find("body");
var h = mydiv.height();
jQuery('#loader_frame{{$conversation->id}}').css('height', h+20);
setInterval(function(){
//var mydiv = jQuery('#loader_frame{{$conversation->id}}').contents().find("body");
//alert(mydiv.height());
h = jQuery('#loader_frame{{$conversation->id}}').height();
if (!!navigator.userAgent.match(/Trident\/7\./)){
jQuery('#loader_frame{{$conversation->id}}').css('height', h);
}else {
jQuery('#loader_frame{{$conversation->id}}').css('height', h);
}
}, 2000);
});
</script>
</div>
<script>
setTimeout(function(){
$('#loader_frame{{$conversation->id}}')[0].contentDocument.body.innerHTML = '<body><style>body{display:inline-block;}</style>{!!$conversation->purify()!!}<body>'; }, 1000);
$('#loader_frame{{$conversation->id}}')[0].contentDocument.body.innerHTML = '<body><style>body{display:inline-block;height:auto;}</style>{!!$conversation->purify()!!}<body>'; }, 1000);
</script>
@else
{!! $conversation->body !!}
@endif
@if($conversation->id == $ij->id)
<?php $ticket_form_datas = App\Model\helpdesk\Ticket\Ticket_Form_Data::where('ticket_id', '=', $tickets->id)->get(); ?>
<?php $ticket_form_datas = App\Model\helpdesk\Ticket\Ticket_Form_Data::where('ticket_id', '=', $tickets->ticket_id)->select('id')->get(); ?>
@if(isset($ticket_form_datas))
<br/>
@@ -696,45 +749,35 @@ alert(h+20);
<tbody>
@foreach($ticket_form_datas as $ticket_form_data)
<tr>
<td style="width: 30%">{!! $ticket_form_data->title !!}</td>
<td>{!! $ticket_form_data->content !!}</td>
<td style="width: 30%">{!! $ticket_form_data->getFieldKeyLabel() !!}</td>
<td>{!! removeUnderscore($ticket_form_data->content) !!}</td>
</tr>
@endforeach
</tbody>
</table>
</tbody></table>
@endif
@endif
</div>
<br/><br/>
<div class="timeline-footer" style="margin-bottom:-5px">
@if(!$conversation->is_internal)
@if($conversation->user_id != null)
<?php Event::fire(new App\Events\Timeline($conversation, $role, $user)); ?>
<?php Event::fire(new App\Events\Timeline($conversation, $role)); ?>
@endif
@endif
<?php
$attachments = App\Model\helpdesk\Ticket\Ticket_attachments::where('thread_id', '=', $conversation->id)->get();
$i = 0;
foreach ($attachments as $attachment) {
if ($attachment->poster == 'ATTACHMENT') {
$i++;
}
}
if ($i > 0) {
echo "<hr style='border-top: 1px dotted #FFFFFF;margin-top:0px;margin-bottom:0px;background-color:#8B8C90;'><h4 class='box-title'><b>" . $i . " </b> Attachments</h4>";
}
?>
<ul class='mailbox-attachments clearfix'>
@forelse($attachments as $attachment)
{!! $attachment->getFile() !!}
@empty
@forelse ($conversation->attach as $attachment)
{!! $attachment->getFile() !!}
@empty
@endforelse
</ul>
</div>
</div>
</li>
<?php $lastid = $conversation->id ?>
@@ -745,10 +788,10 @@ alert(h+20);
<li>
<i class="fa fa-clock-o bg-gray"></i>
</li>
<ul class="pull-right" style="padding-right:25px;padding-bottom:10px;">
<?php echo $conversations->setPath(url('/thread/' . $tickets->id))->render(); ?>
<ul class="pull-right" style="padding-right:40px" >
<?php echo $conversations->setPath(url('/thread/' . $tickets->id))->render(); ?>
</ul>
</ul>
</ul>
</div><!-- /.col -->
</div>
</div><!-- /.row -->
@@ -778,7 +821,7 @@ alert(h+20);
<div class="col-md-6">
<div class="form-group">
<label>{!! Lang::get('lang.sla_plan') !!} <span class="text-red"> *</span></label>
<?php $sla_plans = App\Model\helpdesk\Manage\Sla_plan::all() ?>
<?php $sla_plans = App\Model\helpdesk\Manage\Sla_plan::where('status', '=', 1)->get() ?>
<select class="form-control" name="sla_paln">
@foreach($sla_plans as $sla_plan)
<option value="{!! $sla_plan->id !!}" <?php
@@ -794,7 +837,8 @@ alert(h+20);
<div class="col-md-6">
<div class="form-group">
<label>{!! Lang::get('lang.help_topic') !!} <span class="text-red"> *</span></label>
<?php $help_topics = App\Model\helpdesk\Manage\Help_topic::where('status', '=', 1)->get() ?>
<?php $help_topics = App\Model\helpdesk\Manage\Help_topic::where('status', '=', 1)->get(); ?>
<select class="form-control" name="help_topic">
@foreach($help_topics as $helptopic)
<option value="{!! $helptopic->id !!}" <?php
@@ -827,7 +871,7 @@ alert(h+20);
<div class="col-md-6">
<div class="form-group">
<label>{!! Lang::get('lang.priority') !!} <span class="text-red"> *</span></label>
<?php $ticket_prioritys = App\Model\helpdesk\Ticket\Ticket_Priority::where('status', '=', 1)->get(); ?>
<?php $ticket_prioritys = App\Model\helpdesk\Ticket\Ticket_Priority::where('status','=',1)->get(); ?>
<select class="form-control" name="ticket_priority">
@foreach($ticket_prioritys as $ticket_priority)
<option value="{!! $ticket_priority->priority_id !!}" <?php
@@ -884,6 +928,7 @@ alert(h+20);
</div><!-- /.modal-dialog -->
</div><!-- /.modal -->
<?php }
\Event::fire('ticket.detail.modelpopup',[$tickets]);
?>
<!-- Change Owner Modal -->
<div class="modal fade" id="ChangeOwner">
@@ -1014,11 +1059,7 @@ alert(h+20);
$teams = App\Model\helpdesk\Agent\Teams::where('status', '=', '1')->get();
$count_teams = count($teams);
?>
<!--<optgroup label="Teams ( {!! $count_teams !!} )">
@foreach($teams as $team)
<option value="team_{{$team->id}}">{!! $team->name !!}</option>
@endforeach
</optgroup>-->
<optgroup label="Agents ( {!! $count_assign !!} )">
@foreach($assign as $user)
<option value="user_{{$user->id}}">{{$user->first_name." ".$user->last_name}}</option>
@@ -1055,7 +1096,7 @@ alert(h+20);
</div><!-- /.modal-content -->
</div><!-- /.modal-dialog -->
</div><!-- /.modal -->
<?php \Event::fire('show-add-calendar-model', array())?>
<?php \Event::fire('show-add-calendar-model', array('id' => $tickets->id))?>
<!-- add or search user Modal -->
<div class="modal fade" id="addccc">
<div class="modal-dialog">
@@ -1295,33 +1336,7 @@ alert(h+20);
$("#InternalContent").wysihtml5();
});
jQuery('.star').attr('disabled', true);
$(function () {
// $('#cand').wysihtml5();
var wysihtml5Editor = $('#reply_content').wysihtml5().data("wysihtml5").editor;
$('#select').on('change', function (e) {
//alert('hello2');
var $_token = $('#token').val();
var data = $('#select').val();
//var data1 = $(this).children('option:selected').data('id');
//alert('data1');
$.ajax({
type : "POST",
cache : false,
headers : { 'X-XSRF-TOKEN' : $_token },
url : "../canned/" + data,
dataType : 'json',
data : ({data}),
success : function(response) {
// alert(response);
wysihtml5Editor.setValue(response, true);
console.log(wysihtml5Editor.getValue());
}
});
return false;
});
});
$(function() {
$("#tags, #tags2").autocomplete({
source: 'auto/<?php echo $tickets->id; ?>'
@@ -1557,7 +1572,6 @@ alert(h+20);
$("#show").hide();
$("#hide").show();
if (response == 0) {
location.reload();
// message = "{!! Lang::get('lang.ticket_updated_successfully') !!}"
// $("#dismis").trigger("click");
// $("#refresh1").load("../thread/{{$tickets->id}} #refresh1");
@@ -1565,6 +1579,7 @@ alert(h+20);
// $("#alert11").show();
// $('#message-success1').html(message);
// setInterval(function(){$("#alert11").hide(); }, 4000);
location.reload();
}
else if (response == 1) {
$("#error-subject").show();
@@ -1732,8 +1747,10 @@ alert(h+20);
if (response == 1)
{
$("#refresh1").load("../thread/{{$tickets->id}} #refresh1");
$(".embed-responsive-item").load("../thread/{{$tickets->id}} .embed-responsive-item");
// $("#t4").load("../thread/{{$tickets->id}} #t4");
var message = "{!! Lang::get('lang.updated-internal-note') !!}";
var message = "{!! Lang::get('lang.internal-note-has-been-added') !!}";
$("#alert21").show();
$('#message-success2').html(message);
setInterval(function(){$("#alert21").hide(); }, 4000);
@@ -1812,6 +1829,9 @@ alert(h+20);
}
$('#form3').on('submit', function() {
for ( instance in CKEDITOR.instances ) {
CKEDITOR.instances[instance].updateElement();
}
var fd = new FormData(document.getElementById("form3"));
var reply_content = document.getElementById('reply_content').value;
if(reply_content) {
@@ -1826,66 +1846,33 @@ alert(h+20);
$("#t1").show();
return false;
}
var reply_content = document.getElementById('reply_content').value;
$.ajax({
type: "POST",
url: "../thread/reply/{{ $tickets->id }}",
enctype: 'multipart/form-data',
dataType: "html",
dataType: "json",
data: fd,
processData: false, // tell jQuery not to process the data
contentType: false, // tell jQuery not to set contentType
beforeSend: function() {
$("#t1").hide();
$("#show3").show();
},
success: function(response) {
if(response !== 1) {
if(response === "file size exceeded") {
alert(response);
}
}
if (response == 1)
{
location.reload();
// $("#refresh1").load("../thread/{{$tickets->id}} #refresh1");
// var message = "{{ Lang::get('lang.you_have_successfully_replied_to_your_ticket') }}";
// $("#alert21").show();
// $('#message-success2').html(message);
// setInterval(function(){$("#alert21").hide(); }, 4000);
// $("#newtextarea").empty();
// var div = document.getElementById('newtextarea');
// div.innerHTML = div.innerHTML + '<textarea style="width:98%;height:200px;" name="reply_content" class="form-control" id="reply_content"/></textarea>';
// $("#newtextarea1").empty();
// var div1 = document.getElementById('newtextarea1');
// div1.innerHTML = div1.innerHTML + '<textarea style="width:98%;height:200px;" name="InternalContent" class="form-control" id="InternalContent"/></textarea>';
// var wysihtml5Editor = $('textarea').wysihtml5().data("wysihtml5").editor;
// setInterval(function(){
// var head= document.getElementsByTagName('head')[0];
// var script= document.createElement('script');
// script.type= 'text/javascript';
// script.src= '{{asset("lb-faveo/js/jquery.rating.pack.js")}}';
// head.appendChild(script);
//// $('.rating-cancel').hide();
//// $(".star-rating-control").attr("disabled", "disabled").off('hover');
//// $(".star-rating-control").addClass("disabled")
// }, 4000);
} else {
// alert('fail');
// $( "#dismis4" ).trigger( "click" );
var message = "{!! Lang::get('lang.for_some_reason_your_reply_was_not_posted_please_try_again_later') !!}";
$("#alert23").show();
$('#message-danger2').html(message);
setInterval(function(){$("#alert23").hide(); }, 4000);
}
$("#show3").hide();
$("#t1").show();
},
error: function(response) {
$("#show3").hide();
$("#t1").show();
}
$("#show3").show();
},
success: function(json) {
location.reload();
//$('html, body').animate({ scrollTop: $("#heading").offset().top }, 500);
},
error: function(json) {
$("#show3").hide();
$("#t1").show();
var res = "";
$.each(json.responseJSON, function (idx, topic) {
res += "<li>" + topic + "</li>";
});
$("#reply-response").html("<div class='alert alert-danger'><strong>Whoops!</strong> There were some problems with your input.<br><br><ul>" + res + "</ul></div>");
//$('html, body').animate({ scrollTop: $("#heading").offset().top }, 500);
}
})
return false;
});
@@ -1898,7 +1885,6 @@ alert(h+20);
if (response == 1)
{
location.reload();
// alert('ticket has been un assigned');
var message = "{!! Lang::get('lang.you_have_unassigned_your_ticket') !!}";
$("#alert11").show();