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This commit is contained in:
Manish Verma
2016-12-13 18:18:25 +05:30
parent fc98add11c
commit 2d8e640e9b
2314 changed files with 97798 additions and 75664 deletions
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147
resources/views/themes/default1/agent/helpdesk/ticket/overdue.blade.php
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@@ -12,38 +12,68 @@ active
class="active"
@stop
@section('PageHeader')
<h1>{{Lang::get('lang.tickets')}}</h1>@stop
<h1>{{Lang::get('lang.tickets')}}</h1>
<style>
.tooltip1 {
position: relative;
/*display: inline-block;*/
/*border-bottom: 1px dotted black;*/
}
.tooltip1 .tooltiptext {
visibility: hidden;
width: 100%;
background-color: black;
color: #fff;
text-align: center;
border-radius: 6px;
padding: 5px 0;
/* Position the tooltip */
position: absolute;
z-index: 1;
}
.tooltip1:hover .tooltiptext {
visibility: visible;
}
</style>
@stop
@section('content')
<?php
$date_time_format = UTC::getDateTimeFormat();
if (Auth::user()->role == 'agent') {
$dept = \App\Model\helpdesk\Agent\Department::where('id', '=', Auth::user()->primary_dpt)->first();
$overdues = App\Model\helpdesk\Ticket\Tickets::where('status', '=', 1)->where('isanswered', '=', 0)->where('dept_id', '=', $dept->id)->orderBy('id', 'DESC')->get();
} else {
$overdues = App\Model\helpdesk\Ticket\Tickets::where('status', '=', 1)->where('isanswered', '=', 0)->orderBy('id', 'DESC')->get();
}
$i = count($overdues);
if ($i == 0) {
$overdue_ticket = 0;
} else {
$j = 0;
foreach ($overdues as $overdue) {
$sla_plan = App\Model\helpdesk\Manage\Sla_plan::where('id', '=', $overdue->sla)->first();
// $date_time_format = UTC::getDateTimeFormat();
// if (Auth::user()->role == 'agent') {
// $dept = \App\Model\helpdesk\Agent\Department::where('id', '=', Auth::user()->primary_dpt)->first();
// $overdues = App\Model\helpdesk\Ticket\Tickets::where('status', '=', 1)->where('isanswered', '=', 0)->where('dept_id', '=', $dept->id)->orderBy('id', 'DESC')->get();
// } else {
// $overdues = App\Model\helpdesk\Ticket\Tickets::where('status', '=', 1)->where('isanswered', '=', 0)->orderBy('id', 'DESC')->get();
// }
// $i = count($overdues);
// if ($i == 0) {
// $overdue_ticket = 0;
// } else {
// $j = 0;
// foreach ($overdues as $overdue) {
// $sla_plan = App\Model\helpdesk\Manage\Sla_plan::where('id', '=', $overdue->sla)->first();
// $ovadate = $overdue->created_at;
// $new_date = date_add($ovadate, date_interval_create_from_date_string($sla_plan->grace_period)) . '<br/><br/>';
// if (date('Y-m-d H:i:s') > $new_date) {
// $j++;
// //$value[] = $overdue;
// }
// }
// // dd(count($value));
// if ($j > 0) {
// $overdue_ticket = $j;
// } else {
// $overdue_ticket = 0;
// }
// }
$overdue_ticket=App\Model\helpdesk\Ticket\Tickets::where('tickets.duedate','<', \Carbon\Carbon::now())->count();
$ovadate = $overdue->created_at;
$new_date = date_add($ovadate, date_interval_create_from_date_string($sla_plan->grace_period)) . '<br/><br/>';
if (date('Y-m-d H:i:s') > $new_date) {
$j++;
//$value[] = $overdue;
}
}
// dd(count($value));
if ($j > 0) {
$overdue_ticket = $j;
} else {
$overdue_ticket = 0;
}
}
?>
<!-- Main content -->
<div class="box box-primary">
@@ -74,45 +104,13 @@ if ($i == 0) {
<input type="submit" class="submit btn btn-default text-orange btn-sm" id="delete" name="submit" value="{!! Lang::get('lang.delete') !!}">
<input type="submit" class="submit btn btn-default text-yellow btn-sm" id="close" name="submit" value="{!! Lang::get('lang.close') !!}">
<button type="button" class="btn btn-sm btn-default text-green" id="Edit_Ticket" data-toggle="modal" data-target="#MergeTickets"><i class="fa fa-code-fork"> </i> {!! Lang::get('lang.merge') !!}</button>
<button type="button" class="btn btn-sm btn-default" id="assign_Ticket" data-toggle="modal" data-target="#AssignTickets" style="display: none;"><i class="fa fa-hand-o-right"> </i> {!! Lang::get('lang.assign') !!}</button>
<!--</div>-->
<button type="button" class="btn btn-sm btn-default" id="assign_Ticket" data-toggle="modal" data-target="#AssignTickets" style="display: none;"><i class="fa fa-hand-o-right"> </i> {!! Lang::get('lang.assign') !!}</button>
<!--</div>-->
<p><p/>
<div class="mailbox-messages" id="refresh">
<!--datatable-->
{!! Datatable::table()
->addColumn(
"",
Lang::get('lang.subject'),
Lang::get('lang.ticket_id'),
Lang::get('lang.priority'),
Lang::get('lang.from'),
Lang::get('lang.assigned_to'),
Lang::get('lang.last_activity'))
->setUrl(route('get.overdue.ticket'))
->setOrder(array(6=>'desc'))
->setClass('table table-hover table-bordered table-striped')
->setCallbacks("fnRowCallback",'function( nRow, aData, iDisplayIndex, iDisplayIndexFull ) {
var str = aData[3];
if(str.search("#000") == -1) {
$("td", nRow).css({"background-color":"#F3F3F3", "font-weight":"600", "border-bottom":"solid 0.5px #ddd", "border-right":"solid 0.5px #F3F3F3"});
$("td", nRow).mouseenter(function(){
$("td", nRow).css({"background-color":"#DEDFE0", "font-weight":"600", "border-bottom":"solid 0.5px #ddd", "border-right":"solid 0.5px #DEDFE0"});
});
$("td", nRow).mouseleave(function(){
$("td", nRow).css({"background-color":"#F3F3F3", "font-weight":"600", "border-bottom":"solid 0.5px #ddd","border-right":"solid 0.5px #F3F3F3"});
});
} else {
$("td", nRow).css({"background-color":"white", "border-bottom":"solid 0.5px #ddd", "border-right":"solid 0.5px white"});
$("td", nRow).mouseenter(function(){
$("td", nRow).css({"background-color":"#DEDFE0", "border-bottom":"solid 0.5px #ddd", "border-right":"solid 0.5px #DEDFE0"});
});
$("td", nRow).mouseleave(function(){
$("td", nRow).css({"background-color":"white", "border-bottom":"solid 0.5px #ddd", "border-right":"solid 0.5px white"});
});
}
}')
->render();!!}
{!!$table->render('vendor.Chumper.template')!!}
<!-- /.datatable -->
</div><!-- /.mail-box-messages -->
{!! Form::close() !!}
@@ -216,7 +214,7 @@ if ($i == 0) {
</div><!-- /.modal-content -->
</div><!-- /.modal-dialog -->
</div><!-- /.modal -->
<!-- Assign ticket model-->
<!-- Assign ticket model-->
<!-- Modal -->
<div class="modal fade in" id="myModal" tabindex="-1" role="dialog" aria-labelledby="myModalLabel" aria-hidden="false" style="display: none; padding-right: 15px;background-color: rgba(0, 0, 0, 0.7);">
<div class="modal-dialog" role="document">
@@ -238,7 +236,7 @@ if ($i == 0) {
</div>
</div>
{!! $table->script('vendor.Chumper.ticket-javascript') !!}
<script>
var t_id = [];
var option = null;
@@ -271,14 +269,14 @@ if ($i == 0) {
t_id = $('.selectval').map(function() {
return $(this).val();
}).get();
showAssign(t_id);
showAssign(t_id)
// alert(checkboxValues);
} else {
//Check all checkboxes
$("input[type='checkbox']", ".mailbox-messages").iCheck("check");
// alert('Hallo');
t_id = [];
showAssign(t_id);
showAssign(t_id)
}
$(this).data("clicks", !clicks);
@@ -454,14 +452,9 @@ if ($i == 0) {
var message = "{{Lang::get('lang.merge-success')}}";
$("#merge-succ-alert").show();
$('#message-merge-succ').html(message);
setInterval(function() {
setTimeout(function () {
$("#alert11").hide();
setTimeout(function() {
var link = document.querySelector('#load-inbox');
if (link) {
link.click();
}
}, 100);
location.reload();
}, 1000);
}
@@ -536,6 +529,7 @@ if ($i == 0) {
}
showAssign(t_id);
}
function showAssign(t_id)
{
if (t_id.length >= 1) {
@@ -544,6 +538,5 @@ if ($i == 0) {
$('#assign_Ticket').css('display', 'none');
}
}
</script>
@stop