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This commit is contained in:
Manish Verma
2016-12-13 18:18:25 +05:30
parent fc98add11c
commit 2d8e640e9b
2314 changed files with 97798 additions and 75664 deletions
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243
resources/views/themes/default1/agent/helpdesk/dashboard/dashboard.blade.php
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@@ -17,133 +17,103 @@ class="active"
@stop
@section('content')
<!-- check whether success or not -->
{{-- Success message --}}
@if(Session::has('success'))
<div class="alert alert-success alert-dismissable">
<i class="fa fa-check-circle"></i>
<button type="button" class="close" data-dismiss="alert" aria-hidden="true">&times;</button>
{{Session::get('success')}}
</div>
@endif
{{-- failure message --}}
@if(Session::has('fails'))
<div class="alert alert-danger alert-dismissable">
<i class="fa fa-ban"></i>
<b>{!! Lang::get('lang.alert') !!}!</b>
<button type="button" class="close" data-dismiss="alert" aria-hidden="true">&times;</button>
{{Session::get('fails')}}
</div>
@endif
<!-- check whether success or not -->
{{-- Success message --}}
@if(Session::has('success'))
<div class="alert alert-success alert-dismissable">
<i class="fa fa-check-circle"></i>
<button type="button" class="close" data-dismiss="alert" aria-hidden="true">&times;</button>
{{Session::get('success')}}
</div>
@endif
{{-- failure message --}}
@if(Session::has('fails'))
<div class="alert alert-danger alert-dismissable">
<i class="fa fa-ban"></i>
<b>{!! Lang::get('lang.alert') !!}!</b>
<button type="button" class="close" data-dismiss="alert" aria-hidden="true">&times;</button>
{{Session::get('fails')}}
</div>
@endif
<link type="text/css" href="{{asset("lb-faveo/css/bootstrap-datetimepicker4.7.14.min.css")}}" rel="stylesheet">
{{-- <script src="{{asset("lb-faveo/dist/js/bootstrap-datetimepicker4.7.14.min.js")}}" type="text/javascript"></script> --}}
<div class="row">
<?php
if (Auth::user()->role == 'admin') {
//$inbox = App\Model\helpdesk\Ticket\Tickets::all();
$myticket = App\Model\helpdesk\Ticket\Tickets::where('assigned_to', Auth::user()->id)->where('status', '1')->get();
$unassigned = App\Model\helpdesk\Ticket\Tickets::where('assigned_to', '=', null)->where('status', '=', '1')->get();
$tickets = App\Model\helpdesk\Ticket\Tickets::where('status', '1')->get();
$deleted = App\Model\helpdesk\Ticket\Tickets::where('status', '5')->get();
} elseif (Auth::user()->role == 'agent') {
//$inbox = App\Model\helpdesk\Ticket\Tickets::where('dept_id','',Auth::user()->primary_dpt)->get();
$myticket = App\Model\helpdesk\Ticket\Tickets::where('assigned_to', Auth::user()->id)->where('status', '1')->get();
$unassigned = App\Model\helpdesk\Ticket\Tickets::where('assigned_to', '=', null)->where('status', '=', '1')->where('dept_id', '=', Auth::user()->primary_dpt)->get();
$tickets = App\Model\helpdesk\Ticket\Tickets::where('status', '1')->where('dept_id', '=', Auth::user()->primary_dpt)->get();
$deleted = App\Model\helpdesk\Ticket\Tickets::where('status', '5')->where('dept_id', '=', Auth::user())->get();
}
if (Auth::user()->role == 'agent') {
$dept = App\Model\helpdesk\Agent\Department::where('id', '=', Auth::user()->primary_dpt)->first();
$overdues = App\Model\helpdesk\Ticket\Tickets::where('status', '=', 1)->where('isanswered', '=', 0)->where('dept_id', '=', $dept->id)->orderBy('id', 'DESC')->get();
} else {
$overdues = App\Model\helpdesk\Ticket\Tickets::where('status', '=', 1)->where('isanswered', '=', 0)->orderBy('id', 'DESC')->get();
}
$i = count($overdues);
if ($i == 0) {
$overdue_ticket = 0;
} else {
$j = 0;
foreach ($overdues as $overdue) {
$sla_plan = App\Model\helpdesk\Manage\Sla_plan::where('id', '=', $overdue->sla)->first();
$ovadate = $overdue->created_at;
$new_date = date_add($ovadate, date_interval_create_from_date_string($sla_plan->grace_period)) . '<br/><br/>';
if (date('Y-m-d H:i:s') > $new_date) {
$j++;
//$value[] = $overdue;
}
}
// dd(count($value));
if ($j > 0) {
$overdue_ticket = $j;
} else {
$overdue_ticket = 0;
}
}
$overdue_ticket = count($overdues);
?>
<?php
if (Auth::user()->role == 'admin') {
$todaytickets = count(App\Model\helpdesk\Ticket\Tickets::where('status', '=', 1)->whereRaw('date(duedate) = ?', [date('Y-m-d')])->get());
} else {
$dept = App\Model\helpdesk\Agent\Department::where('id', '=', Auth::user()->primary_dpt)->first();
$todaytickets = count(App\Model\helpdesk\Ticket\Tickets::where('status', '=', 1)->whereRaw('date(duedate) = ?', [date('Y-m-d')])->where('dept_id', '=', $dept->id)->get());
}
?>
<!-- <div class="col-md-3 col-sm-6 col-xs-12"> -->
<div class="col-md-2" style="width:20%;">
<a href="{!! route('inbox.ticket') !!}">
<div class="info-box">
<span class="info-box-icon bg-aqua"><i class="fa fa-envelope-o"></i></span>
<div class="info-box-content">
<span class="info-box-text">{!! Lang::get('lang.inbox') !!}</span>
<span class="info-box-number"><?php echo $tickets->count() ?> <small> {!! Lang::get('lang.tickets') !!}</small></span>
</div><!-- /.info-box-content -->
</div><!-- /.info-box -->
</a>
</div><!-- /.col -->
<!-- <div class="col-md-3 col-sm-6 col-xs-12"> -->
<div class="col-md-2" style="width:20%;">
<a href="{!! route('inbox.ticket') !!}">
<div class="info-box">
<span class="info-box-icon bg-aqua"><i class="fa fa-envelope-o"></i></span>
<div class="info-box-content">
<span class="info-box-text">{!! Lang::get('lang.inbox') !!}</span>
<span class="info-box-number"><?php echo count($tickets); ?> <small> {!! Lang::get('lang.tickets') !!}</small>
</div>
<!-- /.info-box-content -->
</div>
</a>
<!-- /.info-box -->
</div>
<!-- /.col -->
<div class="col-md-2" style="width:20%;">
<a href="{!! route('unassigned') !!}">
<div class="info-box">
<span class="info-box-icon bg-orange"><i class="fa fa-user-times"></i></span>
<div class="info-box-content">
<span class="info-box-text">{!! Lang::get('lang.unassigned') !!}</span>
<span class="info-box-number">{{count($unassigned) }} <small> {!! Lang::get('lang.tickets') !!}</small></span>
<span class="info-box-number">{{$unassigned->count() }} <small> {!! Lang::get('lang.tickets') !!}</small></span>
</div><!-- /.info-box-content -->
</div><!-- /.info-box -->
</a>
<!-- /.info-box -->
</div>
<!-- /.col -->
</div><!-- /.col -->
<div class="col-md-2" style="width:20%;" >
<a href="{!! route('overdue.ticket') !!}">
<!-- fix for small devices only -->
<div class="clearfix visible-sm-block"></div>
<!-- <div class="col-md-3 col-sm-6 col-xs-12"> -->
<div class="col-md-2" style="width:20%;">
<a href="{!! route('overdue.ticket') !!}">
<div class="info-box">
<span class="info-box-icon bg-red"><i class="fa fa-calendar-times-o"></i></span>
<div class="info-box-content">
<?php
if (Auth::user()->role == 'admin') {
$overdue_ticket = App\Model\helpdesk\Ticket\Tickets::where('status', '=', 1)->where('tickets.duedate','<', \Carbon\Carbon::now())->count();
} else {
$dept = App\Model\helpdesk\Agent\Department::where('id', '=', Auth::user()->primary_dpt)->first();
$overdue_ticket = App\Model\helpdesk\Ticket\Tickets::where('status', '=', 1)->where('tickets.duedate','<', \Carbon\Carbon::now())->where('dept_id', '=', $dept->id)->count();
}
?>
<span class="info-box-text">{!! Lang::get('lang.overdue') !!}</span>
<span class="info-box-number">{{ $overdue_ticket }} <small> Tickets</small></span>
</div><!-- /.info-box-content -->
</div><!-- /.info-box -->
</a>
</div>
<div class="col-md-2" style="width:20%;">
<a href="{!! route('myticket.ticket') !!}">
</div><!-- /.col -->
<!-- <div class="col-md-3 col-sm-6 col-xs-12"> -->
<div class="col-md-2" style="width:20%;">
<a href="{!! route('myticket.ticket') !!}">
<div class="info-box">
<span class="info-box-icon bg-yellow"><i class="fa fa-user"></i></span>
<div class="info-box-content">
<span class="info-box-text">{!! Lang::get('lang.my_tickets') !!}</span>
<span class="info-box-number">{{count($myticket) }} <small> Tickets</small></span>
<span class="info-box-number">{{$myticket->count() }} <small> Tickets</small></span>
</div><!-- /.info-box-content -->
</div><!-- /.info-box -->
</a>
</div>
<!-- /.col -->
<div class="col-md-2" style="width:20%;">
</div><!-- /.col -->
<div class="col-md-2" style="width:20%;">
<?php
if (Auth::user()->role == 'admin') {
$todaytickets = App\Model\helpdesk\Ticket\Tickets::where('status', '=', 1)->whereDate('tickets.duedate','=', \Carbon\Carbon::now()->format('Y-m-d'))->count();
} else {
$dept = App\Model\helpdesk\Agent\Department::where('id', '=', Auth::user()->primary_dpt)->first();
$todaytickets = App\Model\helpdesk\Ticket\Tickets::where('status', '=', 1)->whereDate('tickets.duedate','=', \Carbon\Carbon::now()->format('Y-m-d'))->where('dept_id', '=', $dept->id)->count();
}
?>
<a href="{!! route('ticket.duetoday') !!}">
<div class="info-box">
<span class="info-box-icon bg-red"><i class="glyphicon glyphicon-eye-open"></i></span>
@@ -155,7 +125,6 @@ class="active"
</a>
<!-- /.info-box -->
</div>
<!-- /.col -->
</div>
<div class="box box-info">
@@ -182,7 +151,7 @@ class="active"
}
?>
<script type="text/javascript">
$(function() {
$(function () {
var timestring1 = "{!! $start_date !!}";
var timestring2 = "{!! date('m/d/Y') !!}";
$('#datepicker4').datetimepicker({
@@ -198,7 +167,7 @@ class="active"
{!! Form::text('end_date',null,['class'=>'form-control','id'=>'datetimepicker3'])!!}
</div>
<script type="text/javascript">
$(function() {
$(function () {
var timestring1 = "{!! $start_date !!}";
var timestring2 = "{!! date('m/d/Y') !!}";
$('#datetimepicker3').datetimepicker({
@@ -218,12 +187,12 @@ class="active"
<div class="col-sm-2" style="margin-bottom:-20px;">
<label class="lead">{!! Lang::get('lang.Legend') !!}:</label>
</div>
<style>
#legend-holder { border: 1px solid #ccc; float: left; width: 25px; height: 25px; margin: 1px; }
</style>
<div class="col-md-3"><span id="legend-holder" style="background-color: #6C96DF;"></span>&nbsp; <span class="lead"> <span id="total-created-tickets" ></span> {!! Lang::get('lang.tickets') !!} {!! Lang::get('lang.created') !!}</span></div>
<div class="col-md-3"><span id="legend-holder" style="background-color: #6DC5B2;"></span>&nbsp; <span class="lead"> <span id="total-reopen-tickets" class="lead"></span> {!! Lang::get('lang.tickets') !!} {!! Lang::get('lang.reopen') !!}</span></div>
<div class="col-md-3"><span id="legend-holder" style="background-color: #E3B870;"></span>&nbsp; <span class="lead"> <span id="total-closed-tickets" class="lead"></span> {!! Lang::get('lang.tickets') !!} {!! Lang::get('lang.closed') !!}</span></div>
<style>
#legend-holder { border: 1px solid #ccc; float: left; width: 25px; height: 25px; margin: 1px; }
</style>
<div class="col-md-3"><span id="legend-holder" style="background-color: #6C96DF;"></span>&nbsp; <span class="lead"> <span id="total-created-tickets" ></span> {!! Lang::get('lang.tickets') !!} {!! Lang::get('lang.created') !!}</span></div>
<div class="col-md-3"><span id="legend-holder" style="background-color: #6DC5B2;"></span>&nbsp; <span class="lead"> <span id="total-reopen-tickets" class="lead"></span> {!! Lang::get('lang.tickets') !!} {!! Lang::get('lang.reopen') !!}</span></div>
<div class="col-md-3"><span id="legend-holder" style="background-color: #E3B870;"></span>&nbsp; <span class="lead"> <span id="total-closed-tickets" class="lead"></span> {!! Lang::get('lang.tickets') !!} {!! Lang::get('lang.closed') !!}</span></div>
</div>
</div>
</form>
@@ -239,28 +208,34 @@ class="active"
</div>
<div class="box-body">
<table class="table table-hover table-bordered">
<tr>
<th>{!! Lang::get('lang.department') !!}</th>
<th>{!! Lang::get('lang.opened') !!}</th>
<th>{!! Lang::get('lang.resolved') !!}</th>
<th>{!! Lang::get('lang.closed') !!}</th>
<th>{!! Lang::get('lang.deleted') !!}</th>
</tr>
<?php $departments = App\Model\helpdesk\Agent\Department::all(); ?>
@foreach($departments as $department)
<?php
$open = App\Model\helpdesk\Ticket\Tickets::where('dept_id', '=', $department->id)->where('status', '=', 1)->count();
$resolve = App\Model\helpdesk\Ticket\Tickets::where('dept_id', '=', $department->id)->where('status', '=', 2)->count();
$close = App\Model\helpdesk\Ticket\Tickets::where('dept_id', '=', $department->id)->where('status', '=', 3)->count();
$delete = App\Model\helpdesk\Ticket\Tickets::where('dept_id', '=', $department->id)->where('status', '=', 5)->count();
// dd($department);
$flattened = $department->flatMap(function ($values) {
return $values->keyBy('status');
});
$statuses = $flattened->keys();
?>
<tr>
<td>{!! $department->name !!}</td>
<td>{!! $open !!}</td>
<td>{!! $resolve !!}</td>
<td>{!! $close !!}</td>
<td>{!! $delete !!}</td>
<th>Department</th>
@forelse($statuses as $status)
<th>{!! $status !!}</th>
@empty
@endforelse
</tr>
@foreach($department as $name=>$dept)
<tr>
<td>{!! $name !!}</td>
@forelse($statuses as $status)
@if($dept->get($status))
<th>{!! $dept->get($status)->count !!}</th>
@else
<th></th>
@endif
@empty
@endforelse
</tr>
@endforeach
</table>
@@ -271,8 +246,8 @@ class="active"
</div>
<script src="{{asset("lb-faveo/plugins/chartjs/Chart.min.js")}}" type="text/javascript"></script>
<script type="text/javascript">
$(document).ready(function() {
$.getJSON("agen", function(result) {
$(document).ready(function () {
$.getJSON("agen", function (result) {
var labels = [], open = [], closed = [], reopened = [], open_total = 0, closed_total = 0, reopened_total = 0;
//,data2=[],data3=[],data4=[];
for (var i = 0; i < result.length; i++) {
@@ -365,10 +340,10 @@ class="active"
});
document.getElementById("legendDiv").innerHTML = myLineChart.generateLegend();
});
$('#click me').click(function() {
$('#click me').click(function () {
$('#foo').submit();
});
$('#foo').submit(function(event) {
$('#foo').submit(function (event) {
// get the form data
// there are many ways to get this data using jQuery (you can use the class or id also)
var date1 = $('#datepicker4').val();
@@ -383,7 +358,7 @@ class="active"
data: formData, // our data object
dataType: 'json', // what type of data do we expect back from the server
success: function(result2) {
success: function (result2) {
// $.getJSON("agen", function (result) {
var labels = [], open = [], closed = [], reopened = [], open_total = 0, closed_total = 0, reopened_total = 0;
//,data2=[],data3=[],data4=[];
@@ -535,16 +510,16 @@ class="active"
});
</script>
<script type="text/javascript">
jQuery(document).ready(function() {
jQuery(document).ready(function () {
// Close a ticket
$('#close').on('click', function(e) {
$('#close').on('click', function (e) {
$.ajax({
type: "GET",
url: "agen",
beforeSend: function() {
beforeSend: function () {
},
success: function(response) {
success: function (response) {
}
})