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This commit is contained in:
Manish Verma
2016-12-13 18:18:25 +05:30
parent fc98add11c
commit 2d8e640e9b
2314 changed files with 97798 additions and 75664 deletions
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243
resources/views/themes/default1/agent/helpdesk/dashboard/dashboard.blade.php
View File

@@ -17,133 +17,103 @@ class="active"
@stop
@section('content')
<!-- check whether success or not -->
{{-- Success message --}}
@if(Session::has('success'))
<div class="alert alert-success alert-dismissable">
<i class="fa fa-check-circle"></i>
<button type="button" class="close" data-dismiss="alert" aria-hidden="true">&times;</button>
{{Session::get('success')}}
</div>
@endif
{{-- failure message --}}
@if(Session::has('fails'))
<div class="alert alert-danger alert-dismissable">
<i class="fa fa-ban"></i>
<b>{!! Lang::get('lang.alert') !!}!</b>
<button type="button" class="close" data-dismiss="alert" aria-hidden="true">&times;</button>
{{Session::get('fails')}}
</div>
@endif
<!-- check whether success or not -->
{{-- Success message --}}
@if(Session::has('success'))
<div class="alert alert-success alert-dismissable">
<i class="fa fa-check-circle"></i>
<button type="button" class="close" data-dismiss="alert" aria-hidden="true">&times;</button>
{{Session::get('success')}}
</div>
@endif
{{-- failure message --}}
@if(Session::has('fails'))
<div class="alert alert-danger alert-dismissable">
<i class="fa fa-ban"></i>
<b>{!! Lang::get('lang.alert') !!}!</b>
<button type="button" class="close" data-dismiss="alert" aria-hidden="true">&times;</button>
{{Session::get('fails')}}
</div>
@endif
<link type="text/css" href="{{asset("lb-faveo/css/bootstrap-datetimepicker4.7.14.min.css")}}" rel="stylesheet">
{{-- <script src="{{asset("lb-faveo/dist/js/bootstrap-datetimepicker4.7.14.min.js")}}" type="text/javascript"></script> --}}
<div class="row">
<?php
if (Auth::user()->role == 'admin') {
//$inbox = App\Model\helpdesk\Ticket\Tickets::all();
$myticket = App\Model\helpdesk\Ticket\Tickets::where('assigned_to', Auth::user()->id)->where('status', '1')->get();
$unassigned = App\Model\helpdesk\Ticket\Tickets::where('assigned_to', '=', null)->where('status', '=', '1')->get();
$tickets = App\Model\helpdesk\Ticket\Tickets::where('status', '1')->get();
$deleted = App\Model\helpdesk\Ticket\Tickets::where('status', '5')->get();
} elseif (Auth::user()->role == 'agent') {
//$inbox = App\Model\helpdesk\Ticket\Tickets::where('dept_id','',Auth::user()->primary_dpt)->get();
$myticket = App\Model\helpdesk\Ticket\Tickets::where('assigned_to', Auth::user()->id)->where('status', '1')->get();
$unassigned = App\Model\helpdesk\Ticket\Tickets::where('assigned_to', '=', null)->where('status', '=', '1')->where('dept_id', '=', Auth::user()->primary_dpt)->get();
$tickets = App\Model\helpdesk\Ticket\Tickets::where('status', '1')->where('dept_id', '=', Auth::user()->primary_dpt)->get();
$deleted = App\Model\helpdesk\Ticket\Tickets::where('status', '5')->where('dept_id', '=', Auth::user())->get();
}
if (Auth::user()->role == 'agent') {
$dept = App\Model\helpdesk\Agent\Department::where('id', '=', Auth::user()->primary_dpt)->first();
$overdues = App\Model\helpdesk\Ticket\Tickets::where('status', '=', 1)->where('isanswered', '=', 0)->where('dept_id', '=', $dept->id)->orderBy('id', 'DESC')->get();
} else {
$overdues = App\Model\helpdesk\Ticket\Tickets::where('status', '=', 1)->where('isanswered', '=', 0)->orderBy('id', 'DESC')->get();
}
$i = count($overdues);
if ($i == 0) {
$overdue_ticket = 0;
} else {
$j = 0;
foreach ($overdues as $overdue) {
$sla_plan = App\Model\helpdesk\Manage\Sla_plan::where('id', '=', $overdue->sla)->first();
$ovadate = $overdue->created_at;
$new_date = date_add($ovadate, date_interval_create_from_date_string($sla_plan->grace_period)) . '<br/><br/>';
if (date('Y-m-d H:i:s') > $new_date) {
$j++;
//$value[] = $overdue;
}
}
// dd(count($value));
if ($j > 0) {
$overdue_ticket = $j;
} else {
$overdue_ticket = 0;
}
}
$overdue_ticket = count($overdues);
?>
<?php
if (Auth::user()->role == 'admin') {
$todaytickets = count(App\Model\helpdesk\Ticket\Tickets::where('status', '=', 1)->whereRaw('date(duedate) = ?', [date('Y-m-d')])->get());
} else {
$dept = App\Model\helpdesk\Agent\Department::where('id', '=', Auth::user()->primary_dpt)->first();
$todaytickets = count(App\Model\helpdesk\Ticket\Tickets::where('status', '=', 1)->whereRaw('date(duedate) = ?', [date('Y-m-d')])->where('dept_id', '=', $dept->id)->get());
}
?>
<!-- <div class="col-md-3 col-sm-6 col-xs-12"> -->
<div class="col-md-2" style="width:20%;">
<a href="{!! route('inbox.ticket') !!}">
<div class="info-box">
<span class="info-box-icon bg-aqua"><i class="fa fa-envelope-o"></i></span>
<div class="info-box-content">
<span class="info-box-text">{!! Lang::get('lang.inbox') !!}</span>
<span class="info-box-number"><?php echo $tickets->count() ?> <small> {!! Lang::get('lang.tickets') !!}</small></span>
</div><!-- /.info-box-content -->
</div><!-- /.info-box -->
</a>
</div><!-- /.col -->
<!-- <div class="col-md-3 col-sm-6 col-xs-12"> -->
<div class="col-md-2" style="width:20%;">
<a href="{!! route('inbox.ticket') !!}">
<div class="info-box">
<span class="info-box-icon bg-aqua"><i class="fa fa-envelope-o"></i></span>
<div class="info-box-content">
<span class="info-box-text">{!! Lang::get('lang.inbox') !!}</span>
<span class="info-box-number"><?php echo count($tickets); ?> <small> {!! Lang::get('lang.tickets') !!}</small>
</div>
<!-- /.info-box-content -->
</div>
</a>
<!-- /.info-box -->
</div>
<!-- /.col -->
<div class="col-md-2" style="width:20%;">
<a href="{!! route('unassigned') !!}">
<div class="info-box">
<span class="info-box-icon bg-orange"><i class="fa fa-user-times"></i></span>
<div class="info-box-content">
<span class="info-box-text">{!! Lang::get('lang.unassigned') !!}</span>
<span class="info-box-number">{{count($unassigned) }} <small> {!! Lang::get('lang.tickets') !!}</small></span>
<span class="info-box-number">{{$unassigned->count() }} <small> {!! Lang::get('lang.tickets') !!}</small></span>
</div><!-- /.info-box-content -->
</div><!-- /.info-box -->
</a>
<!-- /.info-box -->
</div>
<!-- /.col -->
</div><!-- /.col -->
<div class="col-md-2" style="width:20%;" >
<a href="{!! route('overdue.ticket') !!}">
<!-- fix for small devices only -->
<div class="clearfix visible-sm-block"></div>
<!-- <div class="col-md-3 col-sm-6 col-xs-12"> -->
<div class="col-md-2" style="width:20%;">
<a href="{!! route('overdue.ticket') !!}">
<div class="info-box">
<span class="info-box-icon bg-red"><i class="fa fa-calendar-times-o"></i></span>
<div class="info-box-content">
<?php
if (Auth::user()->role == 'admin') {
$overdue_ticket = App\Model\helpdesk\Ticket\Tickets::where('status', '=', 1)->where('tickets.duedate','<', \Carbon\Carbon::now())->count();
} else {
$dept = App\Model\helpdesk\Agent\Department::where('id', '=', Auth::user()->primary_dpt)->first();
$overdue_ticket = App\Model\helpdesk\Ticket\Tickets::where('status', '=', 1)->where('tickets.duedate','<', \Carbon\Carbon::now())->where('dept_id', '=', $dept->id)->count();
}
?>
<span class="info-box-text">{!! Lang::get('lang.overdue') !!}</span>
<span class="info-box-number">{{ $overdue_ticket }} <small> Tickets</small></span>
</div><!-- /.info-box-content -->
</div><!-- /.info-box -->
</a>
</div>
<div class="col-md-2" style="width:20%;">
<a href="{!! route('myticket.ticket') !!}">
</div><!-- /.col -->
<!-- <div class="col-md-3 col-sm-6 col-xs-12"> -->
<div class="col-md-2" style="width:20%;">
<a href="{!! route('myticket.ticket') !!}">
<div class="info-box">
<span class="info-box-icon bg-yellow"><i class="fa fa-user"></i></span>
<div class="info-box-content">
<span class="info-box-text">{!! Lang::get('lang.my_tickets') !!}</span>
<span class="info-box-number">{{count($myticket) }} <small> Tickets</small></span>
<span class="info-box-number">{{$myticket->count() }} <small> Tickets</small></span>
</div><!-- /.info-box-content -->
</div><!-- /.info-box -->
</a>
</div>
<!-- /.col -->
<div class="col-md-2" style="width:20%;">
</div><!-- /.col -->
<div class="col-md-2" style="width:20%;">
<?php
if (Auth::user()->role == 'admin') {
$todaytickets = App\Model\helpdesk\Ticket\Tickets::where('status', '=', 1)->whereDate('tickets.duedate','=', \Carbon\Carbon::now()->format('Y-m-d'))->count();
} else {
$dept = App\Model\helpdesk\Agent\Department::where('id', '=', Auth::user()->primary_dpt)->first();
$todaytickets = App\Model\helpdesk\Ticket\Tickets::where('status', '=', 1)->whereDate('tickets.duedate','=', \Carbon\Carbon::now()->format('Y-m-d'))->where('dept_id', '=', $dept->id)->count();
}
?>
<a href="{!! route('ticket.duetoday') !!}">
<div class="info-box">
<span class="info-box-icon bg-red"><i class="glyphicon glyphicon-eye-open"></i></span>
@@ -155,7 +125,6 @@ class="active"
</a>
<!-- /.info-box -->
</div>
<!-- /.col -->
</div>
<div class="box box-info">
@@ -182,7 +151,7 @@ class="active"
}
?>
<script type="text/javascript">
$(function() {
$(function () {
var timestring1 = "{!! $start_date !!}";
var timestring2 = "{!! date('m/d/Y') !!}";
$('#datepicker4').datetimepicker({
@@ -198,7 +167,7 @@ class="active"
{!! Form::text('end_date',null,['class'=>'form-control','id'=>'datetimepicker3'])!!}
</div>
<script type="text/javascript">
$(function() {
$(function () {
var timestring1 = "{!! $start_date !!}";
var timestring2 = "{!! date('m/d/Y') !!}";
$('#datetimepicker3').datetimepicker({
@@ -218,12 +187,12 @@ class="active"
<div class="col-sm-2" style="margin-bottom:-20px;">
<label class="lead">{!! Lang::get('lang.Legend') !!}:</label>
</div>
<style>
#legend-holder { border: 1px solid #ccc; float: left; width: 25px; height: 25px; margin: 1px; }
</style>
<div class="col-md-3"><span id="legend-holder" style="background-color: #6C96DF;"></span>&nbsp; <span class="lead"> <span id="total-created-tickets" ></span> {!! Lang::get('lang.tickets') !!} {!! Lang::get('lang.created') !!}</span></div>
<div class="col-md-3"><span id="legend-holder" style="background-color: #6DC5B2;"></span>&nbsp; <span class="lead"> <span id="total-reopen-tickets" class="lead"></span> {!! Lang::get('lang.tickets') !!} {!! Lang::get('lang.reopen') !!}</span></div>
<div class="col-md-3"><span id="legend-holder" style="background-color: #E3B870;"></span>&nbsp; <span class="lead"> <span id="total-closed-tickets" class="lead"></span> {!! Lang::get('lang.tickets') !!} {!! Lang::get('lang.closed') !!}</span></div>
<style>
#legend-holder { border: 1px solid #ccc; float: left; width: 25px; height: 25px; margin: 1px; }
</style>
<div class="col-md-3"><span id="legend-holder" style="background-color: #6C96DF;"></span>&nbsp; <span class="lead"> <span id="total-created-tickets" ></span> {!! Lang::get('lang.tickets') !!} {!! Lang::get('lang.created') !!}</span></div>
<div class="col-md-3"><span id="legend-holder" style="background-color: #6DC5B2;"></span>&nbsp; <span class="lead"> <span id="total-reopen-tickets" class="lead"></span> {!! Lang::get('lang.tickets') !!} {!! Lang::get('lang.reopen') !!}</span></div>
<div class="col-md-3"><span id="legend-holder" style="background-color: #E3B870;"></span>&nbsp; <span class="lead"> <span id="total-closed-tickets" class="lead"></span> {!! Lang::get('lang.tickets') !!} {!! Lang::get('lang.closed') !!}</span></div>
</div>
</div>
</form>
@@ -239,28 +208,34 @@ class="active"
</div>
<div class="box-body">
<table class="table table-hover table-bordered">
<tr>
<th>{!! Lang::get('lang.department') !!}</th>
<th>{!! Lang::get('lang.opened') !!}</th>
<th>{!! Lang::get('lang.resolved') !!}</th>
<th>{!! Lang::get('lang.closed') !!}</th>
<th>{!! Lang::get('lang.deleted') !!}</th>
</tr>
<?php $departments = App\Model\helpdesk\Agent\Department::all(); ?>
@foreach($departments as $department)
<?php
$open = App\Model\helpdesk\Ticket\Tickets::where('dept_id', '=', $department->id)->where('status', '=', 1)->count();
$resolve = App\Model\helpdesk\Ticket\Tickets::where('dept_id', '=', $department->id)->where('status', '=', 2)->count();
$close = App\Model\helpdesk\Ticket\Tickets::where('dept_id', '=', $department->id)->where('status', '=', 3)->count();
$delete = App\Model\helpdesk\Ticket\Tickets::where('dept_id', '=', $department->id)->where('status', '=', 5)->count();
// dd($department);
$flattened = $department->flatMap(function ($values) {
return $values->keyBy('status');
});
$statuses = $flattened->keys();
?>
<tr>
<td>{!! $department->name !!}</td>
<td>{!! $open !!}</td>
<td>{!! $resolve !!}</td>
<td>{!! $close !!}</td>
<td>{!! $delete !!}</td>
<th>Department</th>
@forelse($statuses as $status)
<th>{!! $status !!}</th>
@empty
@endforelse
</tr>
@foreach($department as $name=>$dept)
<tr>
<td>{!! $name !!}</td>
@forelse($statuses as $status)
@if($dept->get($status))
<th>{!! $dept->get($status)->count !!}</th>
@else
<th></th>
@endif
@empty
@endforelse
</tr>
@endforeach
</table>
@@ -271,8 +246,8 @@ class="active"
</div>
<script src="{{asset("lb-faveo/plugins/chartjs/Chart.min.js")}}" type="text/javascript"></script>
<script type="text/javascript">
$(document).ready(function() {
$.getJSON("agen", function(result) {
$(document).ready(function () {
$.getJSON("agen", function (result) {
var labels = [], open = [], closed = [], reopened = [], open_total = 0, closed_total = 0, reopened_total = 0;
//,data2=[],data3=[],data4=[];
for (var i = 0; i < result.length; i++) {
@@ -365,10 +340,10 @@ class="active"
});
document.getElementById("legendDiv").innerHTML = myLineChart.generateLegend();
});
$('#click me').click(function() {
$('#click me').click(function () {
$('#foo').submit();
});
$('#foo').submit(function(event) {
$('#foo').submit(function (event) {
// get the form data
// there are many ways to get this data using jQuery (you can use the class or id also)
var date1 = $('#datepicker4').val();
@@ -383,7 +358,7 @@ class="active"
data: formData, // our data object
dataType: 'json', // what type of data do we expect back from the server
success: function(result2) {
success: function (result2) {
// $.getJSON("agen", function (result) {
var labels = [], open = [], closed = [], reopened = [], open_total = 0, closed_total = 0, reopened_total = 0;
//,data2=[],data3=[],data4=[];
@@ -535,16 +510,16 @@ class="active"
});
</script>
<script type="text/javascript">
jQuery(document).ready(function() {
jQuery(document).ready(function () {
// Close a ticket
$('#close').on('click', function(e) {
$('#close').on('click', function (e) {
$.ajax({
type: "GET",
url: "agen",
beforeSend: function() {
beforeSend: function () {
},
success: function(response) {
success: function (response) {
}
})

557
resources/views/themes/default1/agent/helpdesk/dashboard/dashboardOld.blade.php Normal file
View File

@@ -0,0 +1,557 @@
@extends('themes.default1.agent.layout.agent')
@section('Dashboard')
class="active"
@stop
@section('dashboard-bar')
active
@stop
@section('PageHeader')
<h1>{!! Lang::get('lang.dashboard_reports') !!}</h1>
@stop
@section('dashboard')
class="active"
@stop
@section('content')
<!-- check whether success or not -->
{{-- Success message --}}
@if(Session::has('success'))
<div class="alert alert-success alert-dismissable">
<i class="fa fa-check-circle"></i>
<button type="button" class="close" data-dismiss="alert" aria-hidden="true">&times;</button>
{{Session::get('success')}}
</div>
@endif
{{-- failure message --}}
@if(Session::has('fails'))
<div class="alert alert-danger alert-dismissable">
<i class="fa fa-ban"></i>
<b>{!! Lang::get('lang.alert') !!}!</b>
<button type="button" class="close" data-dismiss="alert" aria-hidden="true">&times;</button>
{{Session::get('fails')}}
</div>
@endif
<link type="text/css" href="{{asset("lb-faveo/css/bootstrap-datetimepicker4.7.14.min.css")}}" rel="stylesheet">
{{-- <script src="{{asset("lb-faveo/dist/js/bootstrap-datetimepicker4.7.14.min.js")}}" type="text/javascript"></script> --}}
<div class="row">
<?php
if (Auth::user()->role == 'admin') {
//$inbox = App\Model\helpdesk\Ticket\Tickets::all();
$myticket = App\Model\helpdesk\Ticket\Tickets::where('assigned_to', Auth::user()->id)->where('status', '1')->get();
$unassigned = App\Model\helpdesk\Ticket\Tickets::where('assigned_to', '=', null)->where('status', '=', '1')->get();
$tickets = App\Model\helpdesk\Ticket\Tickets::where('status', '1')->get();
$deleted = App\Model\helpdesk\Ticket\Tickets::where('status', '5')->get();
} elseif (Auth::user()->role == 'agent') {
//$inbox = App\Model\helpdesk\Ticket\Tickets::where('dept_id','',Auth::user()->primary_dpt)->get();
$myticket = App\Model\helpdesk\Ticket\Tickets::where('assigned_to', Auth::user()->id)->where('status', '1')->get();
$unassigned = App\Model\helpdesk\Ticket\Tickets::where('assigned_to', '=', null)->where('status', '=', '1')->where('dept_id', '=', Auth::user()->primary_dpt)->get();
$tickets = App\Model\helpdesk\Ticket\Tickets::where('status', '1')->where('dept_id', '=', Auth::user()->primary_dpt)->get();
$deleted = App\Model\helpdesk\Ticket\Tickets::where('status', '5')->where('dept_id', '=', Auth::user())->get();
}
if (Auth::user()->role == 'agent') {
$dept = App\Model\helpdesk\Agent\Department::where('id', '=', Auth::user()->primary_dpt)->first();
$overdues = App\Model\helpdesk\Ticket\Tickets::where('status', '=', 1)->where('isanswered', '=', 0)->where('dept_id', '=', $dept->id)->orderBy('id', 'DESC')->get();
} else {
$overdues = App\Model\helpdesk\Ticket\Tickets::where('status', '=', 1)->where('isanswered', '=', 0)->orderBy('id', 'DESC')->get();
}
$i = count($overdues);
if ($i == 0) {
$overdue_ticket = 0;
} else {
$j = 0;
foreach ($overdues as $overdue) {
$sla_plan = App\Model\helpdesk\Manage\Sla_plan::where('id', '=', $overdue->sla)->first();
$ovadate = $overdue->created_at;
$new_date = date_add($ovadate, date_interval_create_from_date_string($sla_plan->grace_period)) . '<br/><br/>';
if (date('Y-m-d H:i:s') > $new_date) {
$j++;
//$value[] = $overdue;
}
}
// dd(count($value));
if ($j > 0) {
$overdue_ticket = $j;
} else {
$overdue_ticket = 0;
}
}
?>
<?php
if (Auth::user()->role == 'admin' || Auth::user()->role == 'agent') {
$todaytickets = count(App\Model\helpdesk\Ticket\Tickets::where('status', '=', 1)->whereRaw('date(duedate) = ?', [date('Y-m-d')])->get());
} else {
$dept = App\Model\helpdesk\Agent\Department::where('id', '=', Auth::user()->primary_dpt)->first();
$todaytickets = count(App\Model\helpdesk\Ticket\Tickets::where('status', '=', 1)->whereRaw('date(duedate) = ?', [date('Y-m-d')])->where('dept_id', '=', $dept->id)->get());
}
?>
<div class="col-md-2" style="width:20%;">
<a href="{!! route('inbox.ticket') !!}">
<div class="info-box">
<span class="info-box-icon bg-aqua"><i class="fa fa-envelope-o"></i></span>
<div class="info-box-content">
<span class="info-box-text">{!! Lang::get('lang.inbox') !!}</span>
<span class="info-box-number"><?php echo count($tickets); ?> <small> {!! Lang::get('lang.tickets') !!}</small>
</div>
<!-- /.info-box-content -->
</div>
</a>
<!-- /.info-box -->
</div>
<!-- /.col -->
<div class="col-md-2" style="width:20%;">
<a href="{!! route('unassigned') !!}">
<div class="info-box">
<span class="info-box-icon bg-orange"><i class="fa fa-user-times"></i></span>
<div class="info-box-content">
<span class="info-box-text">{!! Lang::get('lang.unassigned') !!}</span>
<span class="info-box-number">{{count($unassigned) }} <small> {!! Lang::get('lang.tickets') !!}</small></span>
</div><!-- /.info-box-content -->
</div><!-- /.info-box -->
</a>
<!-- /.info-box -->
</div>
<!-- /.col -->
<div class="col-md-2" style="width:20%;" >
<a href="{!! route('overdue.ticket') !!}">
<div class="info-box">
<span class="info-box-icon bg-red"><i class="fa fa-calendar-times-o"></i></span>
<div class="info-box-content">
<span class="info-box-text">{!! Lang::get('lang.overdue') !!}</span>
<span class="info-box-number">{{ $overdue_ticket }} <small> Tickets</small></span>
</div><!-- /.info-box-content -->
</div><!-- /.info-box -->
</a>
</div>
<div class="col-md-2" style="width:20%;">
<a href="{!! route('myticket.ticket') !!}">
<div class="info-box">
<span class="info-box-icon bg-yellow"><i class="fa fa-user"></i></span>
<div class="info-box-content">
<span class="info-box-text">{!! Lang::get('lang.my_tickets') !!}</span>
<span class="info-box-number">{{count($myticket) }} <small> Tickets</small></span>
</div><!-- /.info-box-content -->
</div><!-- /.info-box -->
</a>
</div>
<!-- /.col -->
<div class="col-md-2" style="width:20%;">
<a href="{!! route('ticket.duetoday') !!}">
<div class="info-box">
<span class="info-box-icon bg-red"><i class="glyphicon glyphicon-eye-open"></i></span>
<div class="info-box-content">
<span class="info-box-text">{!! Lang::get('lang.duetoday') !!}</span>
<span class="info-box-number">{{ $todaytickets }} <small> Tickets</small></span>
</div><!-- /.info-box-content -->
</div><!-- /.info-box -->
</a>
<!-- /.info-box -->
</div>
<!-- /.col -->
</div>
<div class="box box-info">
<div class="box-header with-border">
<h3 class="box-title">{!! Lang::get('lang.report') !!}</h3>
</div>
<div class="box-body">
<form id="foo">
<div class="form-group">
<div class="row">
<div class='col-sm-2'>
{!! Form::label('date', 'Start Date:',['class' => 'lead']) !!}
{!! Form::text('start_date',null,['class'=>'form-control','id'=>'datepicker4'])!!}
</div>
<?php
$start_date = App\Model\helpdesk\Ticket\Tickets::where('id', '=', '1')->first();
if ($start_date != null) {
$created_date = $start_date->created_at;
$created_date = explode(' ', $created_date);
$created_date = $created_date[0];
$start_date = date("m/d/Y", strtotime($created_date . ' -1 months'));
} else {
$start_date = date("m/d/Y", strtotime(date("m/d/Y") . ' -1 months'));
}
?>
<script type="text/javascript">
$(function() {
var timestring1 = "{!! $start_date !!}";
var timestring2 = "{!! date('m/d/Y') !!}";
$('#datepicker4').datetimepicker({
format: 'DD/MM/YYYY',
minDate: moment(timestring1).startOf('day'),
maxDate: moment(timestring2).startOf('day')
});
// $('#datepicker').datepicker()
});
</script>
<div class='col-sm-2'>
{!! Form::label('start_time', 'End Date:' ,['class' => 'lead']) !!}
{!! Form::text('end_date',null,['class'=>'form-control','id'=>'datetimepicker3'])!!}
</div>
<script type="text/javascript">
$(function() {
var timestring1 = "{!! $start_date !!}";
var timestring2 = "{!! date('m/d/Y') !!}";
$('#datetimepicker3').datetimepicker({
format: 'DD/MM/YYYY',
minDate: moment(timestring1).startOf('day'),
maxDate: moment(timestring2).startOf('day')
});
});
</script>
<div class='col-sm-1'>
{!! Form::label('filter', 'Filter:',['class' => 'lead']) !!}<br>
<input type="submit" class="btn btn-primary">
</div>
</div>
<div class="row">
<div class="col-sm-1"></div>
<div class="col-sm-2" style="margin-bottom:-20px;">
<label class="lead">{!! Lang::get('lang.Legend') !!}:</label>
</div>
<style>
#legend-holder { border: 1px solid #ccc; float: left; width: 25px; height: 25px; margin: 1px; }
</style>
<div class="col-md-3"><span id="legend-holder" style="background-color: #6C96DF;"></span>&nbsp; <span class="lead"> <span id="total-created-tickets" ></span> {!! Lang::get('lang.tickets') !!} {!! Lang::get('lang.created') !!}</span></div>
<div class="col-md-3"><span id="legend-holder" style="background-color: #6DC5B2;"></span>&nbsp; <span class="lead"> <span id="total-reopen-tickets" class="lead"></span> {!! Lang::get('lang.tickets') !!} {!! Lang::get('lang.reopen') !!}</span></div>
<div class="col-md-3"><span id="legend-holder" style="background-color: #E3B870;"></span>&nbsp; <span class="lead"> <span id="total-closed-tickets" class="lead"></span> {!! Lang::get('lang.tickets') !!} {!! Lang::get('lang.closed') !!}</span></div>
</div>
</div>
</form>
<!--<div id="legendDiv"></div>-->
<div class="chart">
<canvas class="chart-data" id="tickets-graph" width="1000" height="250"></canvas>
</div>
</div><!-- /.box-body -->
</div><!-- /.box -->
<div class="box">
<div class="box-header with-border ">
<h1 class="box-title">{!! Lang::get('lang.statistics') !!}</h1>
</div>
<div class="box-body">
<table class="table table-hover table-bordered">
<tr>
<th>{!! Lang::get('lang.department') !!}</th>
<th>{!! Lang::get('lang.opened') !!}</th>
<th>{!! Lang::get('lang.resolved') !!}</th>
<th>{!! Lang::get('lang.closed') !!}</th>
<th>{!! Lang::get('lang.deleted') !!}</th>
</tr>
<?php $departments = App\Model\helpdesk\Agent\Department::all(); ?>
@foreach($departments as $department)
<?php
$open = App\Model\helpdesk\Ticket\Tickets::where('dept_id', '=', $department->id)->where('status', '=', 1)->count();
$resolve = App\Model\helpdesk\Ticket\Tickets::where('dept_id', '=', $department->id)->where('status', '=', 2)->count();
$close = App\Model\helpdesk\Ticket\Tickets::where('dept_id', '=', $department->id)->where('status', '=', 3)->count();
$delete = App\Model\helpdesk\Ticket\Tickets::where('dept_id', '=', $department->id)->where('status', '=', 5)->count();
?>
<tr>
<td>{!! $department->name !!}</td>
<td>{!! $open !!}</td>
<td>{!! $resolve !!}</td>
<td>{!! $close !!}</td>
<td>{!! $delete !!}</td>
</tr>
@endforeach
</table>
</div>
</div>
<div id="refresh">
<script src="{{asset("lb-faveo/plugins/chartjs/Chart.min.js")}}" type="text/javascript"></script>
</div>
<script src="{{asset("lb-faveo/plugins/chartjs/Chart.min.js")}}" type="text/javascript"></script>
<script type="text/javascript">
$(document).ready(function() {
$.getJSON("agen", function(result) {
var labels = [], open = [], closed = [], reopened = [], open_total = 0, closed_total = 0, reopened_total = 0;
//,data2=[],data3=[],data4=[];
for (var i = 0; i < result.length; i++) {
// $var12 = result[i].day;
// labels.push($var12);
labels.push(result[i].date);
open.push(result[i].open);
closed.push(result[i].closed);
reopened.push(result[i].reopened);
// data4.push(result[i].open);
open_total += parseInt(result[i].open);
closed_total += parseInt(result[i].closed);
reopened_total += parseInt(result[i].reopened);
}
var buyerData = {
labels: labels,
datasets: [
{
label: "Open Tickets",
fillColor: "rgba(93, 189, 255, 0.05)",
strokeColor: "rgba(2, 69, 195, 0.9)",
pointColor: "rgba(2, 69, 195, 0.9)",
pointStrokeColor: "#c1c7d1",
pointHighlightFill: "#fff",
pointHighlightStroke: "rgba(220,220,220,1)",
data: open
}
, {
label: "Closed Tickets",
fillColor: "rgba(255, 206, 96, 0.08)",
strokeColor: "rgba(221, 129, 0, 0.94)",
pointColor: "rgba(221, 129, 0, 0.94)",
pointStrokeColor: "rgba(60,141,188,1)",
pointHighlightFill: "#fff",
pointHighlightStroke: "rgba(60,141,188,1)",
data: closed
}
, {
label: "Reopened Tickets",
fillColor: "rgba(104, 255, 220, 0.06)",
strokeColor: "rgba(0, 149, 115, 0.94)",
pointColor: "rgba(0, 149, 115, 0.94)",
pointStrokeColor: "rgba(60,141,188,1)",
pointHighlightFill: "#fff",
pointHighlightStroke: "rgba(60,141,188,1)",
data: reopened
}
]
};
$("#total-created-tickets").html(open_total);
$("#total-reopen-tickets").html(reopened_total);
$("#total-closed-tickets").html(closed_total);
var myLineChart = new Chart(document.getElementById("tickets-graph").getContext("2d")).Line(buyerData, {
showScale: true,
//Boolean - Whether grid lines are shown across the chart
scaleShowGridLines: true,
//String - Colour of the grid lines
scaleGridLineColor: "rgba(0,0,0,.05)",
//Number - Width of the grid lines
scaleGridLineWidth: 1,
//Boolean - Whether to show horizontal lines (except X axis)
scaleShowHorizontalLines: true,
//Boolean - Whether to show vertical lines (except Y axis)
scaleShowVerticalLines: true,
//Boolean - Whether the line is curved between points
bezierCurve: true,
//Number - Tension of the bezier curve between points
bezierCurveTension: 0.3,
//Boolean - Whether to show a dot for each point
pointDot: true,
//Number - Radius of each point dot in pixels
pointDotRadius: 1,
//Number - Pixel width of point dot stroke
pointDotStrokeWidth: 1,
//Number - amount extra to add to the radius to cater for hit detection outside the drawn point
pointHitDetectionRadius: 10,
//Boolean - Whether to show a stroke for datasets
datasetStroke: true,
//Number - Pixel width of dataset stroke
datasetStrokeWidth: 1,
//Boolean - Whether to fill the dataset with a color
datasetFill: true,
//String - A legend template
//Boolean - whether to maintain the starting aspect ratio or not when responsive, if set to false, will take up entire container
maintainAspectRatio: true,
//Boolean - whether to make the chart responsive to window resizing
responsive: true
});
document.getElementById("legendDiv").innerHTML = myLineChart.generateLegend();
});
$('#click me').click(function() {
$('#foo').submit();
});
$('#foo').submit(function(event) {
// get the form data
// there are many ways to get this data using jQuery (you can use the class or id also)
var date1 = $('#datepicker4').val();
var date2 = $('#datetimepicker3').val();
var formData = date1.split("/").join('-');
var dateData = date2.split("/").join('-');
//$('#foo').serialize();
// process the form
$.ajax({
type: 'POST', // define the type of HTTP verb we want to use (POST for our form)
url: 'chart-range/' + dateData + '/' + formData, // the url where we want to POST
data: formData, // our data object
dataType: 'json', // what type of data do we expect back from the server
success: function(result2) {
// $.getJSON("agen", function (result) {
var labels = [], open = [], closed = [], reopened = [], open_total = 0, closed_total = 0, reopened_total = 0;
//,data2=[],data3=[],data4=[];
for (var i = 0; i < result2.length; i++) {
// $var12 = result[i].day;
// labels.push($var12);
labels.push(result2[i].date);
open.push(result2[i].open);
closed.push(result2[i].closed);
reopened.push(result2[i].reopened);
// data4.push(result[i].open);
open_total += parseInt(result2[i].open);
closed_total += parseInt(result2[i].closed);
reopened_total += parseInt(result2[i].reopened);
}
var buyerData = {
labels: labels,
datasets: [
{
label: "Open Tickets",
fillColor: "rgba(93, 189, 255, 0.05)",
strokeColor: "rgba(2, 69, 195, 0.9)",
pointColor: "rgba(2, 69, 195, 0.9)",
pointStrokeColor: "#c1c7d1",
pointHighlightFill: "#fff",
pointHighlightStroke: "rgba(220,220,220,1)",
data: open
}
, {
label: "Closed Tickets",
fillColor: "rgba(255, 206, 96, 0.08)",
strokeColor: "rgba(221, 129, 0, 0.94)",
pointColor: "rgba(221, 129, 0, 0.94)",
pointStrokeColor: "rgba(60,141,188,1)",
pointHighlightFill: "#fff",
pointHighlightStroke: "rgba(60,141,188,1)",
data: closed
}
, {
label: "Reopened Tickets",
fillColor: "rgba(104, 255, 220, 0.06)",
strokeColor: "rgba(0, 149, 115, 0.94)",
pointColor: "rgba(0, 149, 115, 0.94)",
pointStrokeColor: "rgba(60,141,188,1)",
pointHighlightFill: "#fff",
pointHighlightStroke: "rgba(60,141,188,1)",
data: reopened
}
// ,{
// label : "Reopened Tickets",
// fillColor : "rgba(102,255,51,0.2)",
// strokeColor : "rgba(151,187,205,1)",
// pointColor : "rgba(46,184,0,1)",
// pointStrokeColor : "#fff",
// pointHighlightFill : "#fff",
// pointHighlightStroke : "rgba(151,187,205,1)",
// data : data3
// }
]
};
$("#total-created-tickets").html(open_total);
$("#total-reopen-tickets").html(reopened_total);
$("#total-closed-tickets").html(closed_total);
var myLineChart = new Chart(document.getElementById("tickets-graph").getContext("2d")).Line(buyerData, {
showScale: true,
//Boolean - Whether grid lines are shown across the chart
scaleShowGridLines: true,
//String - Colour of the grid lines
scaleGridLineColor: "rgba(0,0,0,.05)",
//Number - Width of the grid lines
scaleGridLineWidth: 1,
//Boolean - Whether to show horizontal lines (except X axis)
scaleShowHorizontalLines: true,
//Boolean - Whether to show vertical lines (except Y axis)
scaleShowVerticalLines: true,
//Boolean - Whether the line is curved between points
bezierCurve: true,
//Number - Tension of the bezier curve between points
bezierCurveTension: 0.3,
//Boolean - Whether to show a dot for each point
pointDot: true,
//Number - Radius of each point dot in pixels
pointDotRadius: 1,
//Number - Pixel width of point dot stroke
pointDotStrokeWidth: 1,
//Number - amount extra to add to the radius to cater for hit detection outside the drawn point
pointHitDetectionRadius: 10,
//Boolean - Whether to show a stroke for datasets
datasetStroke: true,
//Number - Pixel width of dataset stroke
datasetStrokeWidth: 1,
//Boolean - Whether to fill the dataset with a color
datasetFill: true,
//String - A legend template
//Boolean - whether to maintain the starting aspect ratio or not when responsive, if set to false, will take up entire container
maintainAspectRatio: true,
//Boolean - whether to make the chart responsive to window resizing
responsive: true
});
myLineChart.options.responsive = false;
$("#tickets-graph").remove();
$(".chart").html("<canvas id='tickets-graph' width='1000' height='250'></canvas>");
var myLineChart1 = new Chart(document.getElementById("tickets-graph").getContext("2d")).Line(buyerData, {
showScale: true,
//Boolean - Whether grid lines are shown across the chart
scaleShowGridLines: true,
//String - Colour of the grid lines
scaleGridLineColor: "rgba(0,0,0,.05)",
//Number - Width of the grid lines
scaleGridLineWidth: 1,
//Boolean - Whether to show horizontal lines (except X axis)
scaleShowHorizontalLines: true,
//Boolean - Whether to show vertical lines (except Y axis)
scaleShowVerticalLines: true,
//Boolean - Whether the line is curved between points
bezierCurve: true,
//Number - Tension of the bezier curve between points
bezierCurveTension: 0.3,
//Boolean - Whether to show a dot for each point
pointDot: true,
//Number - Radius of each point dot in pixels
pointDotRadius: 1,
//Number - Pixel width of point dot stroke
pointDotStrokeWidth: 1,
//Number - amount extra to add to the radius to cater for hit detection outside the drawn point
pointHitDetectionRadius: 10,
//Boolean - Whether to show a stroke for datasets
datasetStroke: true,
//Number - Pixel width of dataset stroke
datasetStrokeWidth: 1,
//Boolean - Whether to fill the dataset with a color
datasetFill: true,
//String - A legend template
//Boolean - whether to maintain the starting aspect ratio or not when responsive, if set to false, will take up entire container
maintainAspectRatio: true,
//Boolean - whether to make the chart responsive to window resizing
responsive: true
});
document.getElementById("legendDiv").innerHTML = myLineChart1.generateLegend();
}
});
// using the done promise callback
// stop the form from submitting the normal way and refreshing the page
event.preventDefault();
});
});
</script>
<script type="text/javascript">
jQuery(document).ready(function() {
// Close a ticket
$('#close').on('click', function(e) {
$.ajax({
type: "GET",
url: "agen",
beforeSend: function() {
},
success: function(response) {
}
})
return false;
});
});
</script>
<script src="{{asset("lb-faveo/plugins/moment-develop/moment.js")}}" type="text/javascript"></script>
<script src="{{asset("lb-faveo/js/bootstrap-datetimepicker4.7.14.min.js")}}" type="text/javascript"></script>
@stop

448
resources/views/themes/default1/agent/helpdesk/dept-ticket/closed.blade.php
View File

@@ -1,448 +0,0 @@
@extends('themes.default1.agent.layout.agent')
@section('Tickets')
class="active"
@stop
@section('ticket-bar')
active
@stop
@section('inbox')
class="active"
@stop
@section('PageHeader')
<h1>{{Lang::get('lang.tickets')}}</h1>
@stop
@section('content')
<?php
$date_time_format = UTC::getDateTimeFormat();
$dept = App\Model\helpdesk\Agent\Department::where('name','=',$id)->first();
if(Auth::user()->role == 'agent') {
$tickets = App\Model\helpdesk\Ticket\Tickets::where('status','=','2')->where('status','=','3')->where('dept_id','=',$dept->id)->orderBy('id', 'DESC')->paginate(20);
} else {
$tickets = App\Model\helpdesk\Ticket\Tickets::where('status','=','2')->where('status','=','3')->where('dept_id','=',$dept->id)->orderBy('id', 'DESC')->paginate(20);
}
?>
<!-- Main content -->
<div class="box box-primary">
<div class="box-header with-border">
<h3 class="box-title">{!! $dept->name !!} / {!! Lang::get('lang.closed') !!} </h3> <small id="title_refresh">{!! $tickets->total() !!} {!! Lang::get('lang.tickets') !!}</small>
<div class="box-tools pull-right">
<div class="has-feedback">
</div>
</div>
</div><!-- /.box-header -->
<div class="box-body">
@if(Session::has('success'))
<div class="alert alert-success alert-dismissable">
<i class="fa fa-check-circle"> </i>
<b> Success </b>
<button type="button" class="close" data-dismiss="alert" aria-hidden="true">&times;</button>
{{Session::get('success')}}
</div>
@endif
<!-- failure message -->
@if(Session::has('fails'))
<div class="alert alert-danger alert-dismissable">
<i class="fa fa-ban"> </i>
<b> Fail! </b>
<button type="button" class="close" data-dismiss="alert" aria-hidden="true">&times;</button>
{{Session::get('fails')}}
</div>
@endif
{!! Form::open(['id'=>'modalpopup', 'route'=>'select_all','method'=>'post']) !!}
<div class="mailbox-controls">
<!-- Check all button -->
<a class="btn btn-default btn-sm checkbox-toggle"><i class="fa fa-square-o"></i></a>
<input type="submit" class="submit btn btn-default text-orange btn-sm" id="delete" name="submit" value="{!! Lang::get('lang.delete') !!}">
<input type="submit" class="submit btn btn-default text-blue btn-sm" id="close" name="submit" value="{!! Lang::get('lang.open') !!}">
<!-- <button type="button" class="btn btn-sm btn-default text-green" id="Edit_Ticket" data-toggle="modal" data-target="#MergeTickets"><i class="fa fa-code-fork"> </i> {!! Lang::get('lang.merge') !!}</button>
--> </div>
<p><p/>
<div class="mailbox-messages" id="refresh">
<p style="display:none;text-align:center; position:fixed; margin-left:40%;margin-top:-70px;" id="show" class="text-red"><b>{!! Lang::get('lang.loading') !!}...</b></p>
<!-- table -->
{!! Datatable::table()
->addColumn(
"",
Lang::get('lang.subject'),
Lang::get('lang.ticket_id'),
Lang::get('lang.priority'),
Lang::get('lang.from'),
Lang::get('lang.assigned_to'),
Lang::get('lang.last_activity'))
->setUrl(route('get.dept.close', $dept->id))
->setOrder(array(6=>'desc'))
->setClass('table table-hover table-bordered table-striped')
->setCallbacks("fnRowCallback",'function( nRow, aData, iDisplayIndex, iDisplayIndexFull ) {
var str = aData[3];
if(str.search("#000") == -1) {
$("td", nRow).css({"background-color":"#F3F3F3", "font-weight":"600", "border-bottom":"solid 0.5px #ddd", "border-right":"solid 0.5px #F3F3F3"});
$("td", nRow).mouseenter(function(){
$("td", nRow).css({"background-color":"#DEDFE0", "font-weight":"600", "border-bottom":"solid 0.5px #ddd", "border-right":"solid 0.5px #DEDFE0"});
});
$("td", nRow).mouseleave(function(){
$("td", nRow).css({"background-color":"#F3F3F3", "font-weight":"600", "border-bottom":"solid 0.5px #ddd","border-right":"solid 0.5px #F3F3F3"});
});
} else {
$("td", nRow).css({"background-color":"white", "border-bottom":"solid 0.5px #ddd", "border-right":"solid 0.5px white"});
$("td", nRow).mouseenter(function(){
$("td", nRow).css({"background-color":"#DEDFE0", "border-bottom":"solid 0.5px #ddd", "border-right":"solid 0.5px #DEDFE0"});
});
$("td", nRow).mouseleave(function(){
$("td", nRow).css({"background-color":"white", "border-bottom":"solid 0.5px #ddd", "border-right":"solid 0.5px white"});
});
}
}')
->render();!!}
</div><!-- /.mail-box-messages -->
{!! Form::close() !!}
</div><!-- /.box-body -->
</div><!-- /. box -->
<!-- merge tickets modal -->
<div class="modal fade" id="MergeTickets">
<div class="modal-dialog">
<div class="modal-content">
<div class="modal-header">
<button type="button" class="close" data-dismiss="modal" id="merge-close" aria-label="Close"><span aria-hidden="true">&times;</span></button>
<h4 class="modal-title">{!! Lang::get('lang.merge-ticket') !!} </h4>
</div><!-- /.modal-header-->
<div class ="modal-body">
<div class="row">
<div class="col-md-4">
</div>
<div class="col-md-6" id="merge_loader" style="display:none;">
<img src="{{asset("lb-faveo/media/images/gifloader.gif")}}"><br/><br/><br/>
</div><!-- /.merge-loader -->
</div>
<div id="merge_body">
<div id="merge-body-alert">
<div class="row">
<div class="col-md-12">
<div id="merge-succ-alert" class="alert alert-success alert-dismissable" style="display:none;" >
<!--<button id="dismiss-merge" type="button" class="close" data-dismiss="alert" aria-hidden="true">×</button>-->
<h4><i class="icon fa fa-check"></i>Alert!</h4>
<div id="message-merge-succ"></div>
</div>
<div id="merge-err-alert" class="alert alert-danger alert-dismissable" style="display:none;">
<!--<button id="dismiss-merge2" type="button" class="close" data-dismiss="alert" aria-hidden="true">×</button>-->
<h4><i class="icon fa fa-ban"></i>Alert!</h4>
<div id="message-merge-err"></div>
</div>
</div>
</div>
</div><!-- /.merge-alert -->
<div id="merge-body-form">
<div class="row">
<div class="col-md-6">
{!! Form::open(['id'=>'merge-form','method' => 'PATCH'] )!!}
<label>{!! Lang::get('lang.title') !!}</label>
<input type="text" name='title' class="form-control" value="" placeholder="Optional" />
</div>
<div class="col-md-6">
<label>{!! Lang::get('lang.select-pparent-ticket') !!}</label>
<select class="form-control" id="select-merge-parent" name='p_id' data-placeholder="{!! Lang::get('lang.select_tickets') !!}" style="width: 100%;"><option value=""></option></select>
</div>
</div>
<div class="row">
<div class="col-md-8">
<label>{!! Lang::get('lang.merge-reason') !!}</label>
<textarea name="reason" class="form-control"></textarea>
</div>
</div>
</div><!-- mereg-body-form -->
</div><!-- merge-body -->
</div><!-- /.modal-body -->
<div class="modal-footer">
<button type="button" class="btn btn-default pull-left" data-dismiss="modal" id="dismis2">{!! Lang::get('lang.close') !!}</button>
<input type="submit" id="merge-btn" class="btn btn-primary pull-right" value="{!! Lang::get('lang.merge') !!}"></input>
{!! Form::close() !!}
</div><!-- /.modal-footer -->
</div><!-- /.modal-content -->
</div><!-- /.modal-dialog -->
</div><!-- /.modal -->
<!-- Modal -->
<div class="modal fade in" id="myModal" tabindex="-1" role="dialog" aria-labelledby="myModalLabel" aria-hidden="false" style="display: none; padding-right: 15px;background-color: rgba(0, 0, 0, 0.7);">
<div class="modal-dialog" role="document">
<div class="col-md-2"></div>
<div class="col-md-8">
<div class="modal-content">
<div class="modal-header">
<button type="button" class="close closemodal" data-dismiss="modal" aria-label="Close"><span aria-hidden="true">×</span></button>
<h4 class="modal-title" id="myModalLabel"></h4>
</div>
<div class="modal-body" id="custom-alert-body" >
</div>
<div class="modal-footer">
<button type="button" class="btn btn-primary pull-left yes" data-dismiss="modal">{{Lang::get('lang.ok')}}</button>
<button type="button" class="btn btn-default no">{{Lang::get('lang.cancel')}}</button>
</div>
</div>
</div>
</div>
</div>
<script>
var t_id =[];
$(function () {
//Enable check and uncheck all functionality
$(".checkbox-toggle").click(function () {
var clicks = $(this).data('clicks');
if (clicks) {
//Uncheck all checkboxes
$(".mailbox-messages input[type='checkbox']").iCheck("uncheck");
$(".fa", this).removeClass("fa-check-square-o").addClass('fa-square-o');
} else {
//Check all checkboxes
$(".mailbox-messages input[type='checkbox']").iCheck("check");
$(".fa", this).removeClass("fa-square-o").addClass('fa-check-square-o');
}
$(this).data("clicks", !clicks);
});
});
$(function() {
// Enable check and uncheck all functionality
$(".checkbox-toggle").click(function() {
var clicks = $(this).data('clicks');
if (clicks) {
//Uncheck all checkboxes
$("input[type='checkbox']", ".mailbox-messages").iCheck("uncheck");
// alert($("input[type='checkbox']").val());
t_id = $('.selectval').map(function() {
return $(this).val();
}).get();
// alert(checkboxValues);
} else {
//Check all checkboxes
$("input[type='checkbox']", ".mailbox-messages").iCheck("check");
// alert('Hallo');
t_id = [];
}
$(this).data("clicks", !clicks);
});
});
$(document).ready(function() { /// Wait till page is loaded
$('#click').click(function() {
$('#refresh').load('inbox #refresh');
$('#title_refresh').load('inbox #title_refresh');
$('#count_refresh').load('inbox #count_refresh');
$("#show").show();
});
$(".select2").select2();
$('#delete').on('click', function(){
option = 0;
$('#myModalLabel').html("{{Lang::get('lang.delete-tickets')}}");
});
$('#close').on('click', function(){
option = 1;
$('#myModalLabel').html("{{Lang::get('lang.close-tickets')}}");
});
$("#modalpopup").on('submit', function(e){
e.preventDefault();
var msg ="{{Lang::get('lang.confirm')}}";
var values = getValues();
if(values == ""){
msg = "{{Lang::get('lang.select-ticket')}}";
$('.yes').html("{{Lang::get('lang.ok')}}");
$('#myModalLabel').html("{{Lang::get('lang.alert')}}");
} else {
$('.yes').html("Yes");
}
$('#custom-alert-body').html(msg);
$("#myModal").css("display", "block");
});
$(".closemodal, .no").click(function(){
$("#myModal").css("display", "none");
});
$('.yes').click(function(){
var values = getValues();
if(values == ""){
$("#myModal").css("display", "none");
} else {
$("#myModal").css("display", "none");
$("#modalpopup").unbind('submit');
if (option == 0) {
//alert('delete');
$('#delete').click();
} else {
//alert('close');
$('#close').click();
}
}
});
function getValues(){
var values = $('.selectval:checked').map(function() {
return $(this).val();
}).get();
return values;
}
//checking merging tickets
$('#MergeTickets').on('show.bs.modal', function () {
// alert("hi");
$.ajax({
type: "GET",
url: "{{route('check.merge.tickets',0)}}",
dataType: "html",
data:{data1: t_id},
beforeSend: function() {
$("#merge_body").hide();
$("#merge_loader").show();
},
success: function(response) {
if(response == 0) {
$("#merge_body").show();
$("#merge-succ-alert").hide();
$("#merge-body-alert").show();
$("#merge-body-form").hide();
$("#merge_loader").hide();
$("#merge-btn").attr('disabled', true);
var message = "{{Lang::get('lang.select-tickets-to merge')}}";
$("#merge-err-alert").show();
$('#message-merge-err').html(message);
} else if(response == 2) {
$("#merge_body").show();
$("#merge-succ-alert").hide();
$("#merge-body-alert").show();
$("#merge-body-form").hide();
$("#merge_loader").hide();
$("#merge-btn").attr('disabled', true);
var message = "{{Lang::get('lang.different-users')}}";
$("#merge-err-alert").show();
$('#message-merge-err').html(message);
} else {
$("#merge_body").show();
$("#merge-body-alert").hide();
$("#merge-body-form").show();
$("#merge_loader").hide();
$("#merge-btn").attr('disabled', false);
$("#merge_loader").hide();
$.ajax({
url: "{{ route('get.merge.tickets',0) }}",
dataType: "html",
data:{data1: t_id},
success: function(data) {
$('#select-merge-parent').html(data);
}
// return false;
});
}
}
});
});
//submit merging form
$('#merge-form').on('submit', function(){
$.ajax({
type: "POST",
url: "{!! url('merge-tickets/') !!}/"+t_id,
dataType: "json",
data: $(this).serialize(),
beforeSend: function() {
$("#merge_body").hide();
$("#merge_loader").show();
},
success: function(response) {
if(response == 0) {
$("#merge_body").show();
$("#merge-succ-alert").hide();
$("#merge-body-alert").show();
$("#merge-body-form").hide();
$("#merge_loader").hide();
$("#merge-btn").attr('disabled', true);
var message = "{{Lang::get('lang.merge-error')}}";
$("#merge-err-alert").show();
$('#message-merge-err').html(message);
} else {
$("#merge_body").show();
$("#merge-err-alert").hide();
$("#merge-body-alert").show();
$("#merge-body-form").hide();
$("#merge_loader").hide();
$("#merge-btn").attr('disabled', true);
var message = "{{Lang::get('lang.merge-success')}}";
$("#merge-succ-alert").show();
$('#message-merge-succ').html(message);
setInterval(function(){
$("#alert11").hide();
setTimeout(function() {
var link = document.querySelector('#load-open');
if(link) {
link.click();
}
}, 500);
},2000);
}
}
})
return false;
});
});
function someFunction(id){
if(document.getElementById(id).checked) {
t_id.push(id);
// alert(t_id);
} else {
var index = t_id.indexOf(id);
t_id.splice(index, 1);
// alert(t_id);
}
// thisid.push(id);
// alert(thisid);
// document.getElementById("demo").innerHTML = thisid;
// push.thisid;
// alert(thisid);
// document.getElementByID('demo').innerHTML = thisid;
}
</script>
@stop

533
resources/views/themes/default1/agent/helpdesk/dept-ticket/inprogress.blade.php
View File

@@ -1,533 +0,0 @@
@extends('themes.default1.agent.layout.agent')
@section('Tickets')
class="active"
@stop
@section('ticket-bar')
active
@stop
@section('inbox')
class="active"
@stop
@section('PageHeader')
<h1>{{Lang::get('lang.tickets')}}</h1>
@stop
@section('content')
<?php
$date_time_format = UTC::getDateTimeFormat();
$dept = App\Model\helpdesk\Agent\Department::where('name', '=', $id)->first();
if (Auth::user()->role == 'agent') {
$tickets = App\Model\helpdesk\Ticket\Tickets::where('status', '=', '1')->where('assigned_to', '>', 0)
->where('dept_id', '=', $dept->id)->orderBy('id', 'DESC')->count();
} else {
$tickets = App\Model\helpdesk\Ticket\Tickets::where('status', '=', '1')->where('assigned_to', '>', 0)->where('dept_id', '=', $dept->id)->orderBy('id', 'DESC')->count();
}
?>
<!-- Main content -->
<div class="box box-primary">
<div class="box-header with-border">
<h3 class="box-title">{!! $dept->name !!} / {!! Lang::get('lang.assigned') !!} </h3> <small id="title_refresh">{!! $tickets !!} {!! Lang::get('lang.tickets') !!}</small>
<div class="box-tools pull-right">
<div class="has-feedback">
</div>
</div>
</div><!-- /.box-header -->
<div class="box-body">
@if(Session::has('success'))
<div class="alert alert-success alert-dismissable">
<i class="fa fa-check-circle"> </i>
<b> Success </b>
<button type="button" class="close" data-dismiss="alert" aria-hidden="true">&times;</button>
{{Session::get('success')}}
</div>
@endif
<!-- failure message -->
@if(Session::has('fails'))
<div class="alert alert-danger alert-dismissable">
<i class="fa fa-ban"> </i>
<b> Fail! </b>
<button type="button" class="close" data-dismiss="alert" aria-hidden="true">&times;</button>
{{Session::get('fails')}}
</div>
@endif
{!! Form::open(['id'=>'modalpopup', 'route'=>'select_all','method'=>'post']) !!}
<div class="mailbox-controls">
<!-- Check all button -->
<a class="btn btn-default btn-sm checkbox-toggle"><i class="fa fa-square-o"></i></a>
<input type="submit" class="submit btn btn-default text-orange btn-sm" id="delete" name="submit" value="{!! Lang::get('lang.delete') !!}">
<input type="submit" class="submit btn btn-default text-yellow btn-sm" id="close" name="submit" value="{!! Lang::get('lang.close') !!}">
<button type="button" class="btn btn-sm btn-default text-green" id="Edit_Ticket" data-toggle="modal" data-target="#MergeTickets"><i class="fa fa-code-fork"> </i> {!! Lang::get('lang.merge') !!}</button>
<button type="button" class="btn btn-sm btn-default" id="assign_Ticket" data-toggle="modal" data-target="#AssignTickets" style="display: none;"><i class="fa fa-hand-o-right"> </i> {!! Lang::get('lang.assign') !!}</button>
</div>
<p><p/>
<div class="mailbox-messages" id="refresh">
<p style="display:none;text-align:center; position:fixed; margin-left:40%;margin-top:-70px;" id="show" class="text-red"><b>{!! Lang::get('lang.loading') !!}...</b></p>
<!-- table -->
{!! Datatable::table()
->addColumn(
"",
Lang::get('lang.subject'),
Lang::get('lang.ticket_id'),
Lang::get('lang.priority'),
Lang::get('lang.from'),
Lang::get('lang.assigned_to'),
Lang::get('lang.last_activity'))
->setUrl(route('get.dept.inprocess', $dept->id))
->setOrder(array(6=>'desc'))
->setClass('table table-hover table-bordered table-striped')
->setCallbacks("fnRowCallback",'function( nRow, aData, iDisplayIndex, iDisplayIndexFull ) {
var str = aData[3];
if(str.search("#000") == -1) {
$("td", nRow).css({"background-color":"#F3F3F3", "font-weight":"600", "border-bottom":"solid 0.5px #ddd", "border-right":"solid 0.5px #F3F3F3"});
$("td", nRow).mouseenter(function(){
$("td", nRow).css({"background-color":"#DEDFE0", "font-weight":"600", "border-bottom":"solid 0.5px #ddd", "border-right":"solid 0.5px #DEDFE0"});
});
$("td", nRow).mouseleave(function(){
$("td", nRow).css({"background-color":"#F3F3F3", "font-weight":"600", "border-bottom":"solid 0.5px #ddd","border-right":"solid 0.5px #F3F3F3"});
});
} else {
$("td", nRow).css({"background-color":"white", "border-bottom":"solid 0.5px #ddd", "border-right":"solid 0.5px white"});
$("td", nRow).mouseenter(function(){
$("td", nRow).css({"background-color":"#DEDFE0", "border-bottom":"solid 0.5px #ddd", "border-right":"solid 0.5px #DEDFE0"});
});
$("td", nRow).mouseleave(function(){
$("td", nRow).css({"background-color":"white", "border-bottom":"solid 0.5px #ddd", "border-right":"solid 0.5px white"});
});
}
}')
->render();!!}
</div><!-- /.mail-box-messages -->
{!! Form::close() !!}
</div><!-- /.box-body -->
</div><!-- /. box -->
<div class="modal fade" id="AssignTickets">
<div class="modal-dialog">
<div class="modal-content">
<div class="modal-header">
<button type="button" class="close" data-dismiss="modal" id="assign-close" aria-label="Close"><span aria-hidden="true">&times;</span></button>
<h4 class="modal-title">{!! Lang::get('lang.assign-ticket') !!} </h4>
</div><!-- /.modal-header-->
<div class ="modal-body">
<div class="row">
<div class="col-md-4">
</div>
<div class="col-md-6" id="assign_loader" style="display:none;">
<img src="{{asset("lb-faveo/media/images/gifloader.gif")}}"><br/><br/><br/>
</div><!-- /.merge-loader -->
</div>
<div id="assign_body">
<div class="row">
<div class="col-md-12">
{!! Form::open(['id'=>'assign-form','method' => 'PATCH'] )!!}
<label>{!! Lang::get('lang.whome_do_you_want_to_assign_ticket') !!}</label>
<select class="form-control" id="select-assign-agent" name="assign_to" data-placeholder="{!! Lang::get('lang.select_agent') !!}" style="width: 100%;"><option value=""></option></select>
</div>
</div>
</div><!-- mereg-body-form -->
</div><!-- merge-body -->
<div class="modal-footer">
<button type="button" class="btn btn-default pull-left" data-dismiss="modal" id="dismis2">{!! Lang::get('lang.close') !!}</button>
<input type="submit" id="merge-btn" class="btn btn-primary pull-right" value="{!! Lang::get('lang.assign') !!}"></input>
{!! Form::close() !!}
</div><!-- /.modal-footer -->
</div><!-- /.modal-content -->
</div><!-- /.modal-dialog -->
</div><!-- /.modal -->
<!-- Assign ticket model-->
<!-- merge tickets modal -->
<div class="modal fade" id="MergeTickets">
<div class="modal-dialog">
<div class="modal-content">
<div class="modal-header">
<button type="button" class="close" data-dismiss="modal" id="merge-close" aria-label="Close"><span aria-hidden="true">&times;</span></button>
<h4 class="modal-title">{!! Lang::get('lang.merge-ticket') !!} </h4>
</div><!-- /.modal-header-->
<div class ="modal-body">
<div class="row">
<div class="col-md-4">
</div>
<div class="col-md-6" id="merge_loader" style="display:none;">
<img src="{{asset("lb-faveo/media/images/gifloader.gif")}}"><br/><br/><br/>
</div><!-- /.merge-loader -->
</div>
<div id="merge_body">
<div id="merge-body-alert">
<div class="row">
<div class="col-md-12">
<div id="merge-succ-alert" class="alert alert-success alert-dismissable" style="display:none;" >
<!--<button id="dismiss-merge" type="button" class="close" data-dismiss="alert" aria-hidden="true">×</button>-->
<h4><i class="icon fa fa-check"></i>Alert!</h4>
<div id="message-merge-succ"></div>
</div>
<div id="merge-err-alert" class="alert alert-danger alert-dismissable" style="display:none;">
<!--<button id="dismiss-merge2" type="button" class="close" data-dismiss="alert" aria-hidden="true">×</button>-->
<h4><i class="icon fa fa-ban"></i>Alert!</h4>
<div id="message-merge-err"></div>
</div>
</div>
</div>
</div><!-- /.merge-alert -->
<div id="merge-body-form">
<div class="row">
<div class="col-md-6">
{!! Form::open(['id'=>'merge-form','method' => 'PATCH'] )!!}
<label>{!! Lang::get('lang.title') !!}</label>
<input type="text" name='title' class="form-control" value="" placeholder="Optional" />
</div>
<div class="col-md-6">
<label>{!! Lang::get('lang.select-pparent-ticket') !!}</label>
<select class="form-control" id="select-merge-parent" name='p_id' data-placeholder="{!! Lang::get('lang.select_tickets') !!}" style="width: 100%;"><option value=""></option></select>
</div>
</div>
<div class="row">
<div class="col-md-8">
<label>{!! Lang::get('lang.merge-reason') !!}</label>
<textarea name="reason" class="form-control"></textarea>
</div>
</div>
</div><!-- mereg-body-form -->
</div><!-- merge-body -->
</div><!-- /.modal-body -->
<div class="modal-footer">
<button type="button" class="btn btn-default pull-left" data-dismiss="modal" id="dismis2">{!! Lang::get('lang.close') !!}</button>
<input type="submit" id="merge-btn" class="btn btn-primary pull-right" value="{!! Lang::get('lang.merge') !!}"></input>
{!! Form::close() !!}
</div><!-- /.modal-footer -->
</div><!-- /.modal-content -->
</div><!-- /.modal-dialog -->
</div><!-- /.modal -->
<!-- Modal -->
<div class="modal fade in" id="myModal" tabindex="-1" role="dialog" aria-labelledby="myModalLabel" aria-hidden="false" style="display: none; padding-right: 15px;background-color: rgba(0, 0, 0, 0.7);">
<div class="modal-dialog" role="document">
<div class="col-md-2"></div>
<div class="col-md-8">
<div class="modal-content">
<div class="modal-header">
<button type="button" class="close closemodal" data-dismiss="modal" aria-label="Close"><span aria-hidden="true">×</span></button>
<h4 class="modal-title" id="myModalLabel"></h4>
</div>
<div class="modal-body" id="custom-alert-body" >
</div>
<div class="modal-footer">
<button type="button" class="btn btn-primary pull-left yes" data-dismiss="modal">{{Lang::get('lang.ok')}}</button>
<button type="button" class="btn btn-default no">{{Lang::get('lang.cancel')}}</button>
</div>
</div>
</div>
</div>
</div>
<script>
var t_id =[];
$(function () {
//Enable check and uncheck all functionality
$(".checkbox-toggle").click(function () {
var clicks = $(this).data('clicks');
if (clicks) {
//Uncheck all checkboxes
$(".mailbox-messages input[type='checkbox']").iCheck("uncheck");
$(".fa", this).removeClass("fa-check-square-o").addClass('fa-square-o');
} else {
//Check all checkboxes
$(".mailbox-messages input[type='checkbox']").iCheck("check");
$(".fa", this).removeClass("fa-square-o").addClass('fa-check-square-o');
}
$(this).data("clicks", !clicks);
});
});
$(function() {
// Enable check and uncheck all functionality
$(".checkbox-toggle").click(function() {
var clicks = $(this).data('clicks');
if (clicks) {
//Uncheck all checkboxes
$("input[type='checkbox']", ".mailbox-messages").iCheck("uncheck");
// alert($("input[type='checkbox']").val());
t_id = $('.selectval').map(function() {
return $(this).val();
}).get();
showAssign(t_id);
// alert(checkboxValues);
} else {
//Check all checkboxes
$("input[type='checkbox']", ".mailbox-messages").iCheck("check");
// alert('Hallo');
t_id = [];
showAssign(t_id);
}
$(this).data("clicks", !clicks);
});
});
$(document).ready(function() { /// Wait till page is loaded
$('#click').click(function() {
$('#refresh').load('inbox #refresh');
$('#title_refresh').load('inbox #title_refresh');
$('#count_refresh').load('inbox #count_refresh');
$("#show").show();
});
$(".select2").select2();
$('#delete').on('click', function(){
option = 0;
$('#myModalLabel').html("{{Lang::get('lang.delete-tickets')}}");
});
$('#close').on('click', function(){
option = 1;
$('#myModalLabel').html("{{Lang::get('lang.close-tickets')}}");
});
$("#modalpopup").on('submit', function(e){
e.preventDefault();
var msg ="{{Lang::get('lang.confirm')}}";
var values = getValues();
if(values == ""){
msg = "{{Lang::get('lang.select-ticket')}}";
$('.yes').html("{{Lang::get('lang.ok')}}");
$('#myModalLabel').html("{{Lang::get('lang.alert')}}");
} else {
$('.yes').html("Yes");
}
$('#custom-alert-body').html(msg);
$("#myModal").css("display", "block");
});
$(".closemodal, .no").click(function(){
$("#myModal").css("display", "none");
});
$('.yes').click(function(){
var values = getValues();
if(values == ""){
$("#myModal").css("display", "none");
} else {
$("#myModal").css("display", "none");
$("#modalpopup").unbind('submit');
if (option == 0) {
//alert('delete');
$('#delete').click();
} else {
//alert('close');
$('#close').click();
}
}
});
function getValues(){
var values = $('.selectval:checked').map(function() {
return $(this).val();
}).get();
return values;
}
//checking merging tickets
$('#MergeTickets').on('show.bs.modal', function () {
// alert("hi");
$.ajax({
type: "GET",
url: "{{route('check.merge.tickets',0)}}",
dataType: "html",
data:{data1: t_id},
beforeSend: function() {
$("#merge_body").hide();
$("#merge_loader").show();
},
success: function(response) {
if(response == 0) {
$("#merge_body").show();
$("#merge-succ-alert").hide();
$("#merge-body-alert").show();
$("#merge-body-form").hide();
$("#merge_loader").hide();
$("#merge-btn").attr('disabled', true);
var message = "{{Lang::get('lang.select-tickets-to merge')}}";
$("#merge-err-alert").show();
$('#message-merge-err').html(message);
} else if(response == 2) {
$("#merge_body").show();
$("#merge-succ-alert").hide();
$("#merge-body-alert").show();
$("#merge-body-form").hide();
$("#merge_loader").hide();
$("#merge-btn").attr('disabled', true);
var message = "{{Lang::get('lang.different-users')}}";
$("#merge-err-alert").show();
$('#message-merge-err').html(message);
} else {
$("#merge_body").show();
$("#merge-body-alert").hide();
$("#merge-body-form").show();
$("#merge_loader").hide();
$("#merge-btn").attr('disabled', false);
$("#merge_loader").hide();
$.ajax({
url: "{{ route('get.merge.tickets',0) }}",
dataType: "html",
data:{data1: t_id},
success: function(data) {
$('#select-merge-parent').html(data);
}
// return false;
});
}
}
});
});
//submit merging form
$('#merge-form').on('submit', function(){
$.ajax({
type: "POST",
url: "{!! url('merge-tickets/') !!}/"+t_id,
dataType: "json",
data: $(this).serialize(),
beforeSend: function() {
$("#merge_body").hide();
$("#merge_loader").show();
},
success: function(response) {
if(response == 0) {
$("#merge_body").show();
$("#merge-succ-alert").hide();
$("#merge-body-alert").show();
$("#merge-body-form").hide();
$("#merge_loader").hide();
$("#merge-btn").attr('disabled', true);
var message = "{{Lang::get('lang.merge-error')}}";
$("#merge-err-alert").show();
$('#message-merge-err').html(message);
} else {
$("#merge_body").show();
$("#merge-err-alert").hide();
$("#merge-body-alert").show();
$("#merge-body-form").hide();
$("#merge_loader").hide();
$("#merge-btn").attr('disabled', true);
var message = "{{Lang::get('lang.merge-success')}}";
$("#merge-succ-alert").show();
$('#message-merge-succ').html(message);
setInterval(function(){
$("#alert11").hide();
setTimeout(function() {
var link = document.querySelector('#load-open');
if(link) {
link.click();
}
}, 500);
},2000);
}
}
})
return false;
});
$('#AssignTickets').on('show.bs.modal', function() {
$.ajax({
type: "POST",
url: "{{route('get-agents')}}",
dataType: "html",
beforeSend: function() {
$("#assign_body").hide();
$("#assign_loader").show();
},
success: function(data) {
$("#assign_loader").hide();
$("#assign_body").show();
$('#select-assign-agent').html(data);
}
});
});
// Assign a ticket
$('#assign-form').on('submit', function() {
$.ajax({
type: "POST",
url: "../ticket/assign/"+t_id,
dataType: "html",
data: $(this).serialize(),
beforeSend: function() {
$("#assign_body").hide();
$("#assign_loader").show();
},
success: function(response) {
if (response == 1)
{
location.reload();
var message = "Success!";
$("#alert11").show();
$('#message-success1').html(message);
setInterval(function(){$("#dismiss11").trigger("click"); }, 2000);
}
$("#assign_body").show();
$("#assign_loader").hide();
$("#dismis4").trigger("click");
}
})
return false;
});
});
function someFunction(id) {
if (document.getElementById(id).checked) {
t_id.push(id);
// alert(t_id);
} else if(document.getElementById(id).checked === undefined){
var index = t_id.indexOf(id);
if (index === -1){
t_id.push(id);
} else{
t_id.splice(index, 1);
}
} else {
var index = t_id.indexOf(id);
t_id.splice(index, 1);
// alert(t_id);
}
showAssign(t_id);
}
function showAssign(t_id)
{
if (t_id.length >= 1) {
$('#assign_Ticket').css('display', 'inline');
} else {
$('#assign_Ticket').css('display', 'none');
}
}
</script>
@stop

398
resources/views/themes/default1/agent/helpdesk/dept-ticket/open.blade.php → resources/views/themes/default1/agent/helpdesk/dept-ticket/tickets.blade.php
View File

@@ -14,33 +14,54 @@ class="active"
@section('PageHeader')
<h1>{{Lang::get('lang.tickets')}}</h1>
<style>
.tooltip1 {
position: relative;
/*display: inline-block;*/
/*border-bottom: 1px dotted black;*/
}
.tooltip1 .tooltiptext {
visibility: hidden;
width: 100%;
background-color: black;
color: #fff;
text-align: center;
border-radius: 6px;
padding: 5px 0;
/* Position the tooltip */
position: absolute;
z-index: 1;
}
.tooltip1:hover .tooltiptext {
visibility: visible;
}
</style>
@stop
@section('content')
<?php
$date_time_format = UTC::getDateTimeFormat();
$dept = App\Model\helpdesk\Agent\Department::where('name','=',$id)->first();
if (Auth::user()->role == 'admin') {
$tickets = App\Model\helpdesk\Ticket\Tickets::where('status', '=', 1)->where('isanswered', '=', 0)->where('dept_id', '=', $dept->id)->count();
if (Auth::user()->role == 'agent') {
$dept = App\Model\helpdesk\Agent\Department::select('id', 'name')->where('id', '=', Auth::user()->primary_dpt)->first();
$tickets = App\Model\helpdesk\Ticket\Tickets::whereIn('status', array(1, 7))->where('dept_id', '=', $dept->id)->orderBy('id', 'DESC')->paginate(20);
$dept_name = $dept->name;
} else {
$dept = App\Model\helpdesk\Agent\Department::where('id', '=', Auth::user()->primary_dpt)->first();
$tickets = App\Model\helpdesk\Ticket\Tickets::where('status', '=', 1)->where('isanswered', '=', 0)->where('dept_id', '=', $dept->id)->count();
$dept_name = \Request::segments()[1];
$tickets = App\Model\helpdesk\Ticket\Tickets::whereIn('status', array(1, 7))->orderBy('id', 'DESC')->paginate(20);
}
?>
<!-- Main content -->
<div class="box box-primary">
<div class="box-header with-border">
<h3 class="box-title">{!! $dept->name !!} / {!! Lang::get('lang.open') !!} <small id="title_refresh">{!! $tickets !!} {!! Lang::get('lang.tickets') !!}</small></h3>
<div class="box-tools pull-right">
<div class="has-feedback">
</div>
</div>
<div class="box-header with-border">
<h3 class="box-title">{!! $dept_name !!} / {!! $status !!} </h3> <small id="title_refresh">{!! $tickets->total() !!} {!! Lang::get('lang.tickets') !!}</small>
</div><!-- /.box-header -->
<div class="box-body">
<div class="box-body ">
@if(Session::has('success'))
<div class="alert alert-success alert-dismissable">
<i class="fa fa-check-circle"> </i>
<b> Success </b>
<i class="fa fa-check-circle"> </i>
<button type="button" class="close" data-dismiss="alert" aria-hidden="true">&times;</button>
{{Session::get('success')}}
</div>
@@ -48,130 +69,100 @@ if (Auth::user()->role == 'admin') {
<!-- failure message -->
@if(Session::has('fails'))
<div class="alert alert-danger alert-dismissable">
<i class="fa fa-ban"> </i>
<b> Fail! </b>
<i class="fa fa-ban"> </i> <b> {!! Lang::get('lang.alert') !!}! </b>
<button type="button" class="close" data-dismiss="alert" aria-hidden="true">&times;</button>
{{Session::get('fails')}}
</div>
@endif
{!! Form::open(['id'=>'modalpopup', 'route'=>'select_all','method'=>'post']) !!}
<div class="mailbox-controls">
<!-- Check all button -->
<a class="btn btn-default btn-sm checkbox-toggle"><i class="fa fa-square-o"></i></a>
<input type="submit" class="submit btn btn-default text-orange btn-sm" id="delete" name="submit" value="{!! Lang::get('lang.delete') !!}">
<input type="submit" class="submit btn btn-default text-yellow btn-sm" id="close" name="submit" value="{!! Lang::get('lang.close') !!}">
<button type="button" class="btn btn-sm btn-default text-green" id="Edit_Ticket" data-toggle="modal" data-target="#MergeTickets"><i class="fa fa-code-fork"> </i> {!! Lang::get('lang.merge') !!}</button>
<button type="button" class="btn btn-sm btn-default" id="assign_Ticket" data-toggle="modal" data-target="#AssignTickets" style="display: none;"><i class="fa fa-hand-o-right"> </i> {!! Lang::get('lang.assign') !!}</button>
</div>
<p><p/>
<div class="mailbox-messages" id="refresh">
<p style="display:none;text-align:center; position:fixed; margin-left:40%;margin-top:-70px;" id="show" class="text-red"><b>{!! Lang::get('lang.loading') !!}...</b></p>
<!-- table -->
{!! Datatable::table()
->addColumn(
"",
Lang::get('lang.subject'),
Lang::get('lang.ticket_id'),
Lang::get('lang.priority'),
Lang::get('lang.from'),
Lang::get('lang.assigned_to'),
Lang::get('lang.last_activity'))
->setUrl(route('get.dept.open', $dept->id))
->setOrder(array(6=>'desc'))
->setClass('table table-hover table-bordered table-striped')
->setCallbacks("fnRowCallback",'function( nRow, aData, iDisplayIndex, iDisplayIndexFull ) {
var str = aData[3];
if(str.search("#000") == -1) {
$("td", nRow).css({"background-color":"#F3F3F3", "font-weight":"600", "border-bottom":"solid 0.5px #ddd", "border-right":"solid 0.5px #F3F3F3"});
$("td", nRow).mouseenter(function(){
$("td", nRow).css({"background-color":"#DEDFE0", "font-weight":"600", "border-bottom":"solid 0.5px #ddd", "border-right":"solid 0.5px #DEDFE0"});
});
$("td", nRow).mouseleave(function(){
$("td", nRow).css({"background-color":"#F3F3F3", "font-weight":"600", "border-bottom":"solid 0.5px #ddd","border-right":"solid 0.5px #F3F3F3"});
});
} else {
$("td", nRow).css({"background-color":"white", "border-bottom":"solid 0.5px #ddd", "border-right":"solid 0.5px white"});
$("td", nRow).mouseenter(function(){
$("td", nRow).css({"background-color":"#DEDFE0", "border-bottom":"solid 0.5px #ddd", "border-right":"solid 0.5px #DEDFE0"});
});
$("td", nRow).mouseleave(function(){
$("td", nRow).css({"background-color":"white", "border-bottom":"solid 0.5px #ddd", "border-right":"solid 0.5px white"});
});
}
}')
->render();!!}
{!! Form::open(['id'=>'modalpopup', 'route'=>'select_all','method'=>'post']) !!}
<!--<div class="mailbox-controls">-->
<!-- Check all button -->
<a class="btn btn-default btn-sm checkbox-toggle"><i class="fa fa-square-o"></i></a>
{{-- <a class="btn btn-default btn-sm" id="click"><i class="fa fa-refresh"></i></a> --}}
<input type="submit" class="submit btn btn-default text-orange btn-sm" id="delete" name="submit" value="{!! Lang::get('lang.delete') !!}">
@if(Auth::user()->role == 'admin')
<input type="submit" class="submit btn btn-default text-yellow btn-sm" id="close" name="submit" value="{!! Lang::get('lang.close') !!}">
@endif
<button type="button" class="btn btn-sm btn-default text-green" id="Edit_Ticket" data-toggle="modal" data-target="#MergeTickets"><i class="fa fa-code-fork"> </i> {!! Lang::get('lang.merge') !!}</button>
<button type="button" class="btn btn-sm btn-default" id="assign_Ticket" data-toggle="modal" data-target="#AssignTickets" style="display: none;"><i class="fa fa-hand-o-right"> </i> {!! Lang::get('lang.assign') !!}</button>
<!--</div>-->
<div class="mailbox-messages" id="refresh">
<!--datatable-->
{!!$table->render('vendor.Chumper.template')!!}
<!-- /.datatable -->
</div><!-- /.mail-box-messages -->
{!! Form::close() !!}
</div><!-- /.box-body -->
</div><!-- /. box -->
<!-- merge tickets modal -->
<div class="modal fade" id="MergeTickets">
<div class="modal-dialog">
<div class="modal-content">
<div class="modal-header">
<button type="button" class="close" data-dismiss="modal" id="merge-close" aria-label="Close"><span aria-hidden="true">&times;</span></button>
<h4 class="modal-title">{!! Lang::get('lang.merge-ticket') !!} </h4>
</div><!-- /.modal-header-->
<div class ="modal-body">
<div class="row">
<div class="col-md-4">
</div>
<div class="col-md-6" id="merge_loader" style="display:none;">
<img src="{{asset("lb-faveo/media/images/gifloader.gif")}}"><br/><br/><br/>
</div><!-- /.merge-loader -->
<div class="modal fade" id="MergeTickets">
<div class="modal-dialog">
<div class="modal-content">
<div class="modal-header">
<button type="button" class="close" data-dismiss="modal" id="merge-close" aria-label="Close"><span aria-hidden="true">&times;</span></button>
<h4 class="modal-title">{!! Lang::get('lang.merge-ticket') !!} </h4>
</div><!-- /.modal-header-->
<div class ="modal-body">
<div class="row">
<div class="col-md-4">
</div>
<div id="merge_body">
<div id="merge-body-alert">
<div class="row">
<div class="col-md-12">
<div id="merge-succ-alert" class="alert alert-success alert-dismissable" style="display:none;" >
<!--<button id="dismiss-merge" type="button" class="close" data-dismiss="alert" aria-hidden="true">×</button>-->
<h4><i class="icon fa fa-check"></i>Alert!</h4>
<div id="message-merge-succ"></div>
</div>
<div id="merge-err-alert" class="alert alert-danger alert-dismissable" style="display:none;">
<!--<button id="dismiss-merge2" type="button" class="close" data-dismiss="alert" aria-hidden="true">×</button>-->
<h4><i class="icon fa fa-ban"></i>Alert!</h4>
<div id="message-merge-err"></div>
</div>
<div class="col-md-6" id="merge_loader" style="display:none;">
<img src="{{asset("lb-faveo/media/images/gifloader.gif")}}"><br/><br/><br/>
</div><!-- /.merge-loader -->
</div>
<div id="merge_body">
<div id="merge-body-alert">
<div class="row">
<div class="col-md-12">
<div id="merge-succ-alert" class="alert alert-success alert-dismissable" style="display:none;" >
<!--<button id="dismiss-merge" type="button" class="close" data-dismiss="alert" aria-hidden="true">×</button>-->
<h4><i class="icon fa fa-check"></i>{!! Lang::get('lang.alert') !!}!</h4>
<div id="message-merge-succ"></div>
</div>
<div id="merge-err-alert" class="alert alert-danger alert-dismissable" style="display:none;">
<!--<button id="dismiss-merge2" type="button" class="close" data-dismiss="alert" aria-hidden="true">×</button>-->
<h4><i class="icon fa fa-ban"></i>{!! Lang::get('lang.alert') !!}!</h4>
<div id="message-merge-err"></div>
</div>
</div>
</div><!-- /.merge-alert -->
<div id="merge-body-form">
<div class="row">
<div class="col-md-6">
{!! Form::open(['id'=>'merge-form','method' => 'PATCH'] )!!}
<label>{!! Lang::get('lang.title') !!}</label>
<input type="text" name='title' class="form-control" value="" placeholder="Optional" />
</div>
<div class="col-md-6">
<label>{!! Lang::get('lang.select-pparent-ticket') !!}</label>
<select class="form-control" id="select-merge-parent" name='p_id' data-placeholder="{!! Lang::get('lang.select_tickets') !!}" style="width: 100%;"><option value=""></option></select>
</div>
</div>
</div><!-- /.merge-alert -->
<div id="merge-body-form">
<div class="row">
<div class="col-md-6">
{!! Form::open(['id'=>'merge-form','method' => 'PATCH'] )!!}
<label>{!! Lang::get('lang.title') !!}</label>
<input type="text" name='title' class="form-control" value="" placeholder="Optional" />
</div>
<div class="row">
<div class="col-md-8">
<label>{!! Lang::get('lang.merge-reason') !!}</label>
<textarea name="reason" class="form-control"></textarea>
</div>
<div class="col-md-6">
<label>{!! Lang::get('lang.select-pparent-ticket') !!}</label>
<select class="form-control" id="select-merge-parent" name='p_id' data-placeholder="{!! Lang::get('lang.select_tickets') !!}" style="width: 100%;"><option value=""></option></select>
</div>
</div>
<div class="row">
<div class="col-md-8">
<label>{!! Lang::get('lang.merge-reason') !!}</label>
<textarea name="reason" class="form-control"></textarea>
</div>
</div><!-- mereg-body-form -->
</div><!-- merge-body -->
</div><!-- /.modal-body -->
<div class="modal-footer">
<button type="button" class="btn btn-default pull-left" data-dismiss="modal" id="dismis2">{!! Lang::get('lang.close') !!}</button>
<input type="submit" id="merge-btn" class="btn btn-primary pull-right" value="{!! Lang::get('lang.merge') !!}"></input>
{!! Form::close() !!}
</div><!-- /.modal-footer -->
</div><!-- /.modal-content -->
</div><!-- /.modal-dialog -->
</div><!-- /.modal -->
</div>
</div><!-- mereg-body-form -->
</div><!-- merge-body -->
</div><!-- /.modal-body -->
<div class="modal-footer">
<button type="button" class="btn btn-default pull-left" data-dismiss="modal" id="dismis2">{!! Lang::get('lang.close') !!}</button>
<input type="submit" id="merge-btn" class="btn btn-primary pull-right" value="{!! Lang::get('lang.merge') !!}"></input>
{!! Form::close() !!}
</div><!-- /.modal-footer -->
</div><!-- /.modal-content -->
</div><!-- /.modal-dialog -->
</div><!-- /.modal -->
<!-- Assign ticket model-->
<div class="modal fade" id="AssignTickets">
<div class="modal-dialog">
@@ -207,60 +198,58 @@ if (Auth::user()->role == 'admin') {
</div><!-- /.modal-dialog -->
</div><!-- /.modal -->
<!-- Assign ticket model-->
<!-- Modal -->
<div class="modal fade in" id="myModal" tabindex="-1" role="dialog" aria-labelledby="myModalLabel" aria-hidden="false" style="display: none; padding-right: 15px;background-color: rgba(0, 0, 0, 0.7);">
<div class="modal-dialog" role="document">
<div class="col-md-2"></div>
<div class="col-md-8">
<div class="modal-content">
<div class="modal-header">
<button type="button" class="close closemodal" data-dismiss="modal" aria-label="Close"><span aria-hidden="true">×</span></button>
<h4 class="modal-title" id="myModalLabel"></h4>
</div>
<div class="modal-body" id="custom-alert-body" >
</div>
<div class="modal-footer">
<button type="button" class="btn btn-primary pull-left yes" data-dismiss="modal">{{Lang::get('lang.ok')}}</button>
<button type="button" class="btn btn-default no">{{Lang::get('lang.cancel')}}</button>
</div>
</div>
</div>
</div>
<div class="modal fade in" id="myModal" tabindex="-1" role="dialog" aria-labelledby="myModalLabel" aria-hidden="false" style="display: none; padding-right: 15px;background-color: rgba(0, 0, 0, 0.7);">
<div class="modal-dialog" role="document">
<div class="col-md-2"></div>
<div class="col-md-8">
<div class="modal-content">
<div class="modal-header">
<button type="button" class="close closemodal" data-dismiss="modal" aria-label="Close"><span aria-hidden="true">×</span></button>
<h4 class="modal-title" id="myModalLabel"></h4>
</div>
<div class="modal-body" id="custom-alert-body" >
</div>
<div class="modal-footer">
<button type="button" class="btn btn-primary pull-left yes" data-dismiss="modal">{{Lang::get('lang.ok')}}</button>
<button type="button" class="btn btn-default no">{{Lang::get('lang.cancel')}}</button>
</div>
</div>
</div>
</div>
</div>
{!! $table->script('vendor.Chumper.ticket-dept-javascript') !!}
<script>
var t_id =[];
var t_id = [];
var option = null;
$(function () {
//Enable check and uncheck all functionality
$(".checkbox-toggle").click(function () {
var clicks = $(this).data('clicks');
if (clicks) {
//Uncheck all checkboxes
//Uncheck all checkboxes
$(".mailbox-messages input[type='checkbox']").iCheck("uncheck");
$(".fa", this).removeClass("fa-check-square-o").addClass('fa-square-o');
} else {
//Check all checkboxes
$(".mailbox-messages input[type='checkbox']").iCheck("check");
$(".fa", this).removeClass("fa-square-o").addClass('fa-check-square-o');
}
}
$(this).data("clicks", !clicks);
});
});
});
$(function() {
$(function () {
// Enable check and uncheck all functionality
$(".checkbox-toggle").click(function() {
$(".checkbox-toggle").click(function () {
var clicks = $(this).data('clicks');
if (clicks) {
//Uncheck all checkboxes
$("input[type='checkbox']", ".mailbox-messages").iCheck("uncheck");
// alert($("input[type='checkbox']").val());
t_id = $('.selectval').map(function() {
t_id = $('.selectval').map(function () {
return $(this).val();
}).get();
showAssign(t_id);
@@ -280,8 +269,8 @@ if (Auth::user()->role == 'admin') {
});
$(document).ready(function() { /// Wait till page is loaded
$('#click').click(function() {
$(document).ready(function () { /// Wait till page is loaded
$('#click').click(function () {
$('#refresh').load('inbox #refresh');
$('#title_refresh').load('inbox #title_refresh');
$('#count_refresh').load('inbox #count_refresh');
@@ -290,21 +279,21 @@ if (Auth::user()->role == 'admin') {
$(".select2").select2();
$('#delete').on('click', function(){
$('#delete').on('click', function () {
option = 0;
$('#myModalLabel').html("{{Lang::get('lang.delete-tickets')}}");
});
$('#close').on('click', function(){
$('#close').on('click', function () {
option = 1;
$('#myModalLabel').html("{{Lang::get('lang.close-tickets')}}");
});
$("#modalpopup").on('submit', function(e){
$("#modalpopup").on('submit', function (e) {
e.preventDefault();
var msg ="{{Lang::get('lang.confirm')}}";
var msg = "{{Lang::get('lang.confirm')}}";
var values = getValues();
if(values == ""){
if (values == "") {
msg = "{{Lang::get('lang.select-ticket')}}";
$('.yes').html("{{Lang::get('lang.ok')}}");
$('#myModalLabel').html("{{Lang::get('lang.alert')}}");
@@ -314,16 +303,18 @@ if (Auth::user()->role == 'admin') {
$('#custom-alert-body').html(msg);
$("#myModal").css("display", "block");
});
$(".closemodal, .no").click(function(){
$(".closemodal, .no").click(function () {
$("#myModal").css("display", "none");
});
$('.yes').click(function(){
$(".closemodal, .no").click(function () {
$("#myModal").css("display", "none");
});
$('.yes').click(function () {
var values = getValues();
if(values == ""){
if (values == "") {
$("#myModal").css("display", "none");
} else {
$("#myModal").css("display", "none");
@@ -338,49 +329,48 @@ if (Auth::user()->role == 'admin') {
}
});
function getValues(){
var values = $('.selectval:checked').map(function() {
return $(this).val();
}).get();
function getValues() {
var values = $('.selectval:checked').map(function () {
return $(this).val();
}).get();
return values;
}
//checking merging tickets
$('#MergeTickets').on('show.bs.modal', function () {
// alert("hi");
$.ajax({
type: "GET",
url: "{{route('check.merge.tickets',0)}}",
dataType: "html",
data:{data1: t_id},
beforeSend: function() {
data: {data1: t_id},
beforeSend: function () {
$("#merge_body").hide();
$("#merge_loader").show();
},
success: function(response) {
if(response == 0) {
success: function (response) {
if (response == 0) {
$("#merge_body").show();
$("#merge-succ-alert").hide();
$("#merge-body-alert").show();
$("#merge-body-form").hide();
$("#merge_loader").hide();
$("#merge-btn").attr('disabled', true);
var message = "{{Lang::get('lang.select-tickets-to merge')}}";
var message = "{{Lang::get('lang.select-tickets-to merge')}}";
$("#merge-err-alert").show();
$('#message-merge-err').html(message);
$('#message-merge-err').html(message);
} else if(response == 2) {
} else if (response == 2) {
$("#merge_body").show();
$("#merge-succ-alert").hide();
$("#merge-body-alert").show();
$("#merge-body-form").hide();
$("#merge_loader").hide();
$("#merge-btn").attr('disabled', true);
var message = "{{Lang::get('lang.different-users')}}";
var message = "{{Lang::get('lang.different-users')}}";
$("#merge-err-alert").show();
$('#message-merge-err').html(message);
$('#message-merge-err').html(message);
} else {
$("#merge_body").show();
@@ -392,43 +382,39 @@ if (Auth::user()->role == 'admin') {
$.ajax({
url: "{{ route('get.merge.tickets',0) }}",
dataType: "html",
data:{data1: t_id},
success: function(data) {
data: {data1: t_id},
success: function (data) {
$('#select-merge-parent').html(data);
}
// return false;
});
}
}
});
});
//submit merging form
$('#merge-form').on('submit', function(){
$('#merge-form').on('submit', function () {
$.ajax({
type: "POST",
url: "{!! url('merge-tickets/') !!}/"+t_id,
url: "{!! url('merge-tickets/') !!}/" + t_id,
dataType: "json",
data: $(this).serialize(),
beforeSend: function() {
beforeSend: function () {
$("#merge_body").hide();
$("#merge_loader").show();
},
success: function(response) {
if(response == 0) {
success: function (response) {
if (response == 0) {
$("#merge_body").show();
$("#merge-succ-alert").hide();
$("#merge-body-alert").show();
$("#merge-body-form").hide();
$("#merge_loader").hide();
$("#merge-btn").attr('disabled', true);
var message = "{{Lang::get('lang.merge-error')}}";
var message = "{{Lang::get('lang.merge-error')}}";
$("#merge-err-alert").show();
$('#message-merge-err').html(message);
$('#message-merge-err').html(message);
} else {
$("#merge_body").show();
$("#merge-err-alert").hide();
@@ -436,26 +422,19 @@ if (Auth::user()->role == 'admin') {
$("#merge-body-form").hide();
$("#merge_loader").hide();
$("#merge-btn").attr('disabled', true);
var message = "{{Lang::get('lang.merge-success')}}";
var message = "{{Lang::get('lang.merge-success')}}";
$("#merge-succ-alert").show();
$('#message-merge-succ').html(message);
setInterval(function(){
$("#alert11").hide();
setTimeout(function() {
var link = document.querySelector('#load-open');
if(link) {
link.click();
}
}, 500);
},2000);
$('#message-merge-succ').html(message);
setTimeout(function () {
$("#alert11").hide();
location.reload();
}, 1000);
}
}
})
return false;
});
$('#AssignTickets').on('show.bs.modal', function() {
$.ajax({
type: "POST",
@@ -500,18 +479,17 @@ if (Auth::user()->role == 'admin') {
})
return false;
});
});
function someFunction(id) {
if (document.getElementById(id).checked) {
t_id.push(id);
// alert(t_id);
} else if(document.getElementById(id).checked === undefined){
} else if (document.getElementById(id).checked === undefined) {
var index = t_id.indexOf(id);
if (index === -1){
if (index === -1) {
t_id.push(id);
} else{
} else {
t_id.splice(index, 1);
}
} else {

2
resources/views/themes/default1/agent/helpdesk/report/index.blade.php
View File

@@ -121,7 +121,7 @@ class="active"
<ul class="dropdown-menu" role="menu">
<li><a href="#" id="stop"><input type="checkbox" name="open" id="open"> {!! lang::get('lang.created') !!} {!! lang::get('lang.tickets') !!}</a></li>
<li><a href="#" id="stop"><input type="checkbox" name="closed" id="closed"> {!! lang::get('lang.closed') !!} {!! lang::get('lang.tickets') !!}</a></li>
<li><a href="#" id="stop"><input type="checkbox" name="reopened" id="reopened"> {!! Lang::get('lang.reopened') !!} {!! lang::get('lang.tickets') !!}</a></li>
<li><a href="#" id="stop"><input type="checkbox" name="reopened" id="reopened"> {!! lang::get('lang.reopened') !!} {!! lang::get('lang.tickets') !!}</a></li>
</ul>
</div>
</div>

87
resources/views/themes/default1/agent/helpdesk/ticket/answered.blade.php
View File

@@ -14,6 +14,31 @@ class="active"
@section('PageHeader')
<h1>{{Lang::get('lang.tickets')}}</h1>
<style>
.tooltip1 {
position: relative;
/*display: inline-block;*/
/*border-bottom: 1px dotted black;*/
}
.tooltip1 .tooltiptext {
visibility: hidden;
width: 100%;
background-color: black;
color: #fff;
text-align: center;
border-radius: 6px;
padding: 5px 0;
/* Position the tooltip */
position: absolute;
z-index: 1;
}
.tooltip1:hover .tooltiptext {
visibility: visible;
}
</style>
@stop
@section('content')
@@ -52,6 +77,7 @@ if (Auth::user()->role == 'agent') {
{{Session::get('fails')}}
</div>
@endif
{!! Form::open(['id'=>'modalpopup', 'route'=>'select_all','method'=>'post']) !!}
<!--<div class="mailbox-controls">-->
<!-- Check all button -->
@@ -59,46 +85,14 @@ if (Auth::user()->role == 'agent') {
<input type="submit" class="submit btn btn-default text-orange btn-sm" id="delete" name="submit" value="{!! Lang::get('lang.delete') !!}">
<input type="submit" class="submit btn btn-default text-yellow btn-sm" id="close" name="submit" value="{!! Lang::get('lang.close') !!}">
<button type="button" class="btn btn-sm btn-default text-green" id="Edit_Ticket" data-toggle="modal" data-target="#MergeTickets"><i class="fa fa-code-fork"> </i> {!! Lang::get('lang.merge') !!}</button>
<button type="button" class="btn btn-sm btn-default" id="assign_Ticket" data-toggle="modal" data-target="#AssignTickets" style="display: none;"><i class="fa fa-hand-o-right"> </i> {!! Lang::get('lang.assign') !!}</button>
<!--</div>-->
<!--</div>-->
<p><p/>
<div class="mailbox-messages" id="refresh">
<p style="display:none;text-align:center; position:fixed; margin-left:40%;margin-top:-70px;" id="show" class="text-red"><b>{!! Lang::get('lang.loading') !!}...</b></p>
<!-- table -->
{!! Datatable::table()
->addColumn(
"",
Lang::get('lang.subject'),
Lang::get('lang.ticket_id'),
Lang::get('lang.priority'),
Lang::get('lang.from'),
Lang::get('lang.assigned_to'),
Lang::get('lang.last_activity'))
->setUrl(route('get.answered.ticket'))
->setOrder(array(6=>'desc'))
->setClass('table table-hover table-bordered table-striped')
->setCallbacks("fnRowCallback",'function( nRow, aData, iDisplayIndex, iDisplayIndexFull ) {
var str = aData[3];
if(str.search("#000") == -1) {
$("td", nRow).css({"background-color":"#F3F3F3", "font-weight":"600", "border-bottom":"solid 0.5px #ddd", "border-right":"solid 0.5px #F3F3F3"});
$("td", nRow).mouseenter(function(){
$("td", nRow).css({"background-color":"#DEDFE0", "font-weight":"600", "border-bottom":"solid 0.5px #ddd", "border-right":"solid 0.5px #DEDFE0"});
});
$("td", nRow).mouseleave(function(){
$("td", nRow).css({"background-color":"#F3F3F3", "font-weight":"600", "border-bottom":"solid 0.5px #ddd","border-right":"solid 0.5px #F3F3F3"});
});
} else {
$("td", nRow).css({"background-color":"white", "border-bottom":"solid 0.5px #ddd", "border-right":"solid 0.5px white"});
$("td", nRow).mouseenter(function(){
$("td", nRow).css({"background-color":"#DEDFE0", "border-bottom":"solid 0.5px #ddd", "border-right":"solid 0.5px #DEDFE0"});
});
$("td", nRow).mouseleave(function(){
$("td", nRow).css({"background-color":"white", "border-bottom":"solid 0.5px #ddd", "border-right":"solid 0.5px white"});
});
}
}')
->render();!!}
{!!$table->render('vendor.Chumper.template')!!}
</div><!-- /.mail-box-messages -->
{!! Form::close() !!}
</div><!-- /.box-body -->
@@ -125,12 +119,12 @@ if (Auth::user()->role == 'agent') {
<div class="col-md-12">
<div id="merge-succ-alert" class="alert alert-success alert-dismissable" style="display:none;" >
<!--<button id="dismiss-merge" type="button" class="close" data-dismiss="alert" aria-hidden="true">×</button>-->
<h4><i class="icon fa fa-check"></i>{!! Lang::get('lang.alert') !!}!</h4>
<h4><i class="icon fa fa-check"></i>{!! Lang::get('lag.alert') !!}!</h4>
<div id="message-merge-succ"></div>
</div>
<div id="merge-err-alert" class="alert alert-danger alert-dismissable" style="display:none;">
<!--<button id="dismiss-merge2" type="button" class="close" data-dismiss="alert" aria-hidden="true">×</button>-->
<h4><i class="icon fa fa-ban"></i>{!! Lang::get('lang.alert') !!}!</h4>
<h4><i class="icon fa fa-ban"></i>{!! Lang::get('lag.alert') !!}!</h4>
<div id="message-merge-err"></div>
</div>
</div>
@@ -165,6 +159,8 @@ if (Auth::user()->role == 'agent') {
</div><!-- /.modal-content -->
</div><!-- /.modal-dialog -->
</div><!-- /.modal -->
<!-- Assign ticket model-->
<div class="modal fade" id="AssignTickets">
<div class="modal-dialog">
<div class="modal-content">
@@ -219,7 +215,7 @@ if (Auth::user()->role == 'agent') {
</div>
</div>
</div>
{!! $table->script('vendor.Chumper.ticket-javascript') !!}
<script>
var t_id = [];
var option = null;
@@ -251,14 +247,14 @@ if (Auth::user()->role == 'agent') {
t_id = $('.selectval').map(function() {
return $(this).val();
}).get();
showAssign(t_id);
// alert(checkboxValues);
showAssign(t_id)
} else {
//Check all checkboxes
$("input[type='checkbox']", ".mailbox-messages").iCheck("check");
// alert('Hallo');
showAssign(t_id);
t_id = [];
showAssign(t_id)
}
$(this).data("clicks", !clicks);
});
@@ -407,15 +403,10 @@ if (Auth::user()->role == 'agent') {
var message = "{{Lang::get('lang.merge-success')}}";
$("#merge-succ-alert").show();
$('#message-merge-succ').html(message);
setInterval(function() {
setTimeout(function () {
$("#alert11").hide();
setTimeout(function() {
var link = document.querySelector('#load-answered');
if (link) {
link.click();
}
}, 500);
}, 2000);
location.reload();
}, 1000);
}
}
})

84
resources/views/themes/default1/agent/helpdesk/ticket/assigned.blade.php
View File

@@ -14,6 +14,31 @@ class="active"
@section('PageHeader')
<h1>{{Lang::get('lang.tickets')}}</h1>
<style>
.tooltip1 {
position: relative;
/*display: inline-block;*/
/*border-bottom: 1px dotted black;*/
}
.tooltip1 .tooltiptext {
visibility: hidden;
width: 100%;
background-color: black;
color: #fff;
text-align: center;
border-radius: 6px;
padding: 5px 0;
/* Position the tooltip */
position: absolute;
z-index: 1;
}
.tooltip1:hover .tooltiptext {
visibility: visible;
}
</style>
@stop
@section('content')
@@ -47,6 +72,7 @@ if (Auth::user()->role == 'agent') {
{{Session::get('fails')}}
</div>
@endif
{!! Form::open(['id'=>'modalpopup', 'route'=>'select_all','method'=>'post']) !!}
<!--<div class="mailbox-controls">-->
<!-- Check all button -->
@@ -54,47 +80,14 @@ if (Auth::user()->role == 'agent') {
<input type="submit" class="submit btn btn-default text-orange btn-sm" id="delete" name="submit" value="{!! Lang::get('lang.delete') !!}">
<input type="submit" class="submit btn btn-default text-yellow btn-sm" id="close" name="submit" value="{!! Lang::get('lang.close') !!}">
<button type="button" class="btn btn-sm btn-default text-green" id="Edit_Ticket" data-toggle="modal" data-target="#MergeTickets"><i class="fa fa-code-fork"> </i> {!! Lang::get('lang.merge') !!}</button>
<button type="button" class="btn btn-sm btn-default" id="assign_Ticket" data-toggle="modal" data-target="#AssignTickets" style="display: none;"><i class="fa fa-hand-o-right"> </i> {!! Lang::get('lang.assign') !!}</button>
<!--</div>-->
<p><p/>
<div class="mailbox-messages" id="refresh">
<p style="display:none;text-align:center; position:fixed; margin-left:40%;margin-top:-70px;" id="show" class="text-red"><b>{!! Lang::get('lang.loading') !!}...</b></p>
<!-- table -->
{!! Datatable::table()
->addColumn(
"",
Lang::get('lang.subject'),
Lang::get('lang.ticket_id'),
Lang::get('lang.priority'),
Lang::get('lang.from'),
Lang::get('lang.assigned_to'),
Lang::get('lang.last_activity'))
->setUrl(route('get.assigned.ticket'))
->setOrder(array(6=>'desc'))
->setClass('table table-hover table-bordered table-striped')
->setCallbacks("fnRowCallback",'function( nRow, aData, iDisplayIndex, iDisplayIndexFull ) {
var str = aData[3];
if(str.search("#000") == -1) {
$("td", nRow).css({"background-color":"#F3F3F3", "font-weight":"600", "border-bottom":"solid 0.5px #ddd", "border-right":"solid 0.5px #F3F3F3"});
$("td", nRow).mouseenter(function(){
$("td", nRow).css({"background-color":"#DEDFE0", "font-weight":"600", "border-bottom":"solid 0.5px #ddd", "border-right":"solid 0.5px #DEDFE0"});
});
$("td", nRow).mouseleave(function(){
$("td", nRow).css({"background-color":"#F3F3F3", "font-weight":"600", "border-bottom":"solid 0.5px #ddd","border-right":"solid 0.5px #F3F3F3"});
});
} else {
$("td", nRow).css({"background-color":"white", "border-bottom":"solid 0.5px #ddd", "border-right":"solid 0.5px white"});
$("td", nRow).mouseenter(function(){
$("td", nRow).css({"background-color":"#DEDFE0", "border-bottom":"solid 0.5px #ddd", "border-right":"solid 0.5px #DEDFE0"});
});
$("td", nRow).mouseleave(function(){
$("td", nRow).css({"background-color":"white", "border-bottom":"solid 0.5px #ddd", "border-right":"solid 0.5px white"});
});
}
}')
->render();!!}
{!!$table->render('vendor.Chumper.template')!!}
</div><!-- /.mail-box-messages -->
{!! Form::close() !!}
</div><!-- /.box-body -->
@@ -197,7 +190,7 @@ if (Auth::user()->role == 'agent') {
</div><!-- /.modal-content -->
</div><!-- /.modal-dialog -->
</div><!-- /.modal -->
<!-- Assign ticket model-->
<!-- Assign ticket model-->
<!-- Modal -->
<div class="modal fade in" id="myModal" tabindex="-1" role="dialog" aria-labelledby="myModalLabel" aria-hidden="false" style="display: none; padding-right: 15px;background-color: rgba(0, 0, 0, 0.7);">
<div class="modal-dialog" role="document">
@@ -218,7 +211,7 @@ if (Auth::user()->role == 'agent') {
</div>
</div>
</div>
{!! $table->script('vendor.Chumper.ticket-javascript') !!}
<script>
var t_id = [];
@@ -252,16 +245,16 @@ if (Auth::user()->role == 'agent') {
t_id = $('.selectval').map(function() {
return $(this).val();
}).get();
showAssign(t_id)
// alert(checkboxValues);
showAssign(t_id);
} else {
//Check all checkboxes
$("input[type='checkbox']", ".mailbox-messages").iCheck("check");
// alert('Hallo');
t_id = [];
showAssign(t_id)
}
$(this).data("clicks", !clicks);
showAssign(t_id);
});
@@ -423,20 +416,16 @@ if (Auth::user()->role == 'agent') {
var message = "{{Lang::get('lang.merge-success')}}";
$("#merge-succ-alert").show();
$('#message-merge-succ').html(message);
setInterval(function() {
setTimeout(function () {
$("#alert11").hide();
setTimeout(function() {
var link = document.querySelector('#load-assigned');
if (link) {
link.click();
}
}, 500);
}, 2000);
location.reload();
}, 1000);
}
}
})
return false;
});
$('#AssignTickets').on('show.bs.modal', function() {
$.ajax({
type: "POST",
@@ -481,7 +470,6 @@ if (Auth::user()->role == 'agent') {
})
return false;
});
});
function someFunction(id) {

65
resources/views/themes/default1/agent/helpdesk/ticket/closed.blade.php
View File

@@ -14,6 +14,31 @@ class="active"
@section('PageHeader')
<h1>{{Lang::get('lang.tickets')}}</h1>
<style>
.tooltip1 {
position: relative;
/*display: inline-block;*/
/*border-bottom: 1px dotted black;*/
}
.tooltip1 .tooltiptext {
visibility: hidden;
width: 100%;
background-color: black;
color: #fff;
text-align: center;
border-radius: 6px;
padding: 5px 0;
/* Position the tooltip */
position: absolute;
z-index: 1;
}
.tooltip1:hover .tooltiptext {
visibility: visible;
}
</style>
@stop
@section('content')
@@ -47,6 +72,7 @@ if (Auth::user()->role == 'agent') {
{{Session::get('fails')}}
</div>
@endif
{!! Form::open(['id'=>'modalpopup', 'route'=>'select_all','method'=>'post']) !!}
<!--<div class="mailbox-controls">-->
<!-- Check all button -->
@@ -54,45 +80,14 @@ if (Auth::user()->role == 'agent') {
{{-- <a class="btn btn-default btn-sm" id="click"><i class="fa fa-refresh"></i></a> --}}
<input type="submit" class="btn btn-default text-orange btn-sm" name="submit" id="delete" value="{!! Lang::get('lang.delete') !!}">
<input type="submit" class="btn btn-default text-blue btn-sm" name="submit" id="close" value="{!! Lang::get('lang.open') !!}">
<!--</div>-->
<p><p/>
<div class="mailbox-messages" id="refresh">
<p style="display:none;text-align:center; position:fixed; margin-left:40%;margin-top:-70px;" id="show" class="text-red"><b>{!! Lang::get('lang.loading') !!}...</b></p>
<!-- table -->
{!! Datatable::table()
->addColumn(
"",
Lang::get('lang.subject'),
Lang::get('lang.ticket_id'),
Lang::get('lang.priority'),
Lang::get('lang.from'),
Lang::get('lang.assigned_to'),
Lang::get('lang.last_activity'))
->setUrl(route('get.closed.ticket'))
->setOrder(array(6=>'desc'))
->setClass('table table-hover table-bordered table-striped')
->setCallbacks("fnRowCallback",'function( nRow, aData, iDisplayIndex, iDisplayIndexFull ) {
var str = aData[3];
if(str.search("#000") == -1) {
$("td", nRow).css({"background-color":"#F3F3F3", "font-weight":"600", "border-bottom":"solid 0.5px #ddd", "border-right":"solid 0.5px #F3F3F3"});
$("td", nRow).mouseenter(function(){
$("td", nRow).css({"background-color":"#DEDFE0", "font-weight":"600", "border-bottom":"solid 0.5px #ddd", "border-right":"solid 0.5px #DEDFE0"});
});
$("td", nRow).mouseleave(function(){
$("td", nRow).css({"background-color":"#F3F3F3", "font-weight":"600", "border-bottom":"solid 0.5px #ddd","border-right":"solid 0.5px #F3F3F3"});
});
} else {
$("td", nRow).css({"background-color":"white", "border-bottom":"solid 0.5px #ddd", "border-right":"solid 0.5px white"});
$("td", nRow).mouseenter(function(){
$("td", nRow).css({"background-color":"#DEDFE0", "border-bottom":"solid 0.5px #ddd", "border-right":"solid 0.5px #DEDFE0"});
});
$("td", nRow).mouseleave(function(){
$("td", nRow).css({"background-color":"white", "border-bottom":"solid 0.5px #ddd", "border-right":"solid 0.5px white"});
});
}
}')
->render();!!}
{!!$table->render('vendor.Chumper.template')!!}
</div><!-- /.mail-box-messages -->
{!! Form::close() !!}
@@ -121,7 +116,7 @@ if (Auth::user()->role == 'agent') {
</div>
{!! $table->script('vendor.Chumper.ticket-javascript') !!}
<script>
var option = null;
$(function() {

91
resources/views/themes/default1/agent/helpdesk/ticket/duetodayticket.blade.php
View File

@@ -14,11 +14,37 @@ class="active"
@section('PageHeader')
<h1>{{Lang::get('lang.today-due_tickets')}}</h1>
<style>
.tooltip1 {
position: relative;
/*display: inline-block;*/
/*border-bottom: 1px dotted black;*/
}
.tooltip1 .tooltiptext {
visibility: hidden;
width: 100%;
background-color: black;
color: #fff;
text-align: center;
border-radius: 6px;
padding: 5px 0;
/* Position the tooltip */
position: absolute;
z-index: 1;
}
.tooltip1:hover .tooltiptext {
visibility: visible;
}
</style>
@stop
@section('content')
<?php
if (Auth::user()->role == 'admin' || user()->role == 'agent') {
if (Auth::user()->role == 'admin' || Auth::user()->role == 'agent') {
$todaytickets = count(App\Model\helpdesk\Ticket\Tickets::where('status', '=', 1)->whereRaw('date(duedate) = ?', [date('Y-m-d')])->get());
} else {
$dept = App\Model\helpdesk\Agent\Department::where('id', '=', Auth::user()->primary_dpt)->first();
@@ -68,47 +94,13 @@ if (Auth::user()->role == 'agent') {
<a class="btn btn-default btn-sm checkbox-toggle"><i class="fa fa-square-o"></i></a>
<input type="submit" class="submit btn btn-default text-orange btn-sm" id="delete" name="submit" value="{!! Lang::get('lang.delete') !!}">
<input type="submit" class="submit btn btn-default text-yellow btn-sm" id="close" name="submit" value="{!! Lang::get('lang.close') !!}">
<button type="button" class="btn btn-sm btn-default text-green" id="Edit_Ticket" data-toggle="modal" data-target="#MergeTickets"><i class="fa fa-code-fork"> </i> {!! Lang::get('lang.merge') !!}</button>
<button type="button" class="btn btn-sm btn-default" id="assign_Ticket" data-toggle="modal" data-target="#AssignTickets" style="display: none;"><i class="fa fa-hand-o-right"> </i> {!! Lang::get('lang.assign') !!}</button>
<button type="button" class="btn btn-sm btn-default text-green" id="Edit_Ticket" data-toggle="modal" data-target="#MergeTickets"><i class="fa fa-code-fork"> </i> {!! Lang::get('lang.merge') !!}</button>
<!--</div>-->
<p><p/>
<div class="mailbox-messages" id="refresh">
<p style="display:none;text-align:center; position:fixed; margin-left:40%;margin-top:-70px;" id="show" class="text-red"><b>{!! Lang::get('lang.loading') !!}...</b></p>
<!-- table -->
{!! Datatable::table()
->addColumn(
"",
Lang::get('lang.subject'),
Lang::get('lang.ticket_id'),
Lang::get('lang.priority'),
Lang::get('lang.from'),
Lang::get('lang.assigned_to'),
Lang::get('lang.last_activity'))
->setUrl(route('ticket.post.duetoday'))
->setOrder(array(6=>'desc'))
->setClass('table table-hover table-bordered table-striped')
->setCallbacks("fnRowCallback",'function( nRow, aData, iDisplayIndex, iDisplayIndexFull ) {
var str = aData[3];
if(str.search("#000") == -1) {
$("td", nRow).css({"background-color":"#F3F3F3", "font-weight":"600", "border-bottom":"solid 0.5px #ddd", "border-right":"solid 0.5px #F3F3F3"});
$("td", nRow).mouseenter(function(){
$("td", nRow).css({"background-color":"#DEDFE0", "font-weight":"600", "border-bottom":"solid 0.5px #ddd", "border-right":"solid 0.5px #DEDFE0"});
});
$("td", nRow).mouseleave(function(){
$("td", nRow).css({"background-color":"#F3F3F3", "font-weight":"600", "border-bottom":"solid 0.5px #ddd","border-right":"solid 0.5px #F3F3F3"});
});
} else {
$("td", nRow).css({"background-color":"white", "border-bottom":"solid 0.5px #ddd", "border-right":"solid 0.5px white"});
$("td", nRow).mouseenter(function(){
$("td", nRow).css({"background-color":"#DEDFE0", "border-bottom":"solid 0.5px #ddd", "border-right":"solid 0.5px #DEDFE0"});
});
$("td", nRow).mouseleave(function(){
$("td", nRow).css({"background-color":"white", "border-bottom":"solid 0.5px #ddd", "border-right":"solid 0.5px white"});
});
}
}')
->render();!!}
{!!$table->render('vendor.Chumper.template')!!}
</div><!-- /.mail-box-messages -->
{!! Form::close() !!}
</div><!-- /.box-body -->
@@ -211,7 +203,7 @@ if (Auth::user()->role == 'agent') {
</div><!-- /.modal-content -->
</div><!-- /.modal-dialog -->
</div><!-- /.modal -->
<!-- Assign ticket model-->
<!-- Assign ticket model-->
<!-- Modal -->
<div class="modal fade in" id="myModal" tabindex="-1" role="dialog" aria-labelledby="myModalLabel" aria-hidden="false" style="display: none; padding-right: 15px;background-color: rgba(0, 0, 0, 0.7);">
<div class="modal-dialog" role="document">
@@ -232,7 +224,7 @@ if (Auth::user()->role == 'agent') {
</div>
</div>
</div>
{!! $table->script('vendor.Chumper.ticket-javascript') !!}
<script>
var t_id = [];
$(function() {
@@ -264,14 +256,14 @@ if (Auth::user()->role == 'agent') {
t_id = $('.selectval').map(function() {
return $(this).val();
}).get();
showAssign(t_id);
showAssign(t_id)
// alert(checkboxValues);
} else {
//Check all checkboxes
$("input[type='checkbox']", ".mailbox-messages").iCheck("check");
// alert('Hallo');
showAssign(t_id)
t_id = [];
showAssign(t_id);
}
$(this).data("clicks", !clicks);
});
@@ -421,20 +413,16 @@ if (Auth::user()->role == 'agent') {
var message = "{{Lang::get('lang.merge-success')}}";
$("#merge-succ-alert").show();
$('#message-merge-succ').html(message);
setInterval(function() {
setTimeout(function () {
$("#alert11").hide();
setTimeout(function() {
var link = document.querySelector('#load-open');
if (link) {
link.click();
}
}, 500);
}, 2000);
location.reload();
}, 1000);
}
}
})
return false;
});
$('#AssignTickets').on('show.bs.modal', function() {
$.ajax({
type: "POST",
@@ -456,7 +444,7 @@ if (Auth::user()->role == 'agent') {
$('#assign-form').on('submit', function() {
$.ajax({
type: "POST",
url: "../ticket/assign/"+t_id,
url: "ticket/assign/"+t_id,
dataType: "html",
data: $(this).serialize(),
beforeSend: function() {
@@ -479,7 +467,6 @@ if (Auth::user()->role == 'agent') {
})
return false;
});
});
function someFunction(id) {

153
resources/views/themes/default1/agent/helpdesk/ticket/inbox.blade.php
View File

@@ -14,15 +14,40 @@ class="active"
@section('PageHeader')
<h1>{{Lang::get('lang.tickets')}}</h1>
<style>
.tooltip1 {
position: relative;
/*display: inline-block;*/
/*border-bottom: 1px dotted black;*/
}
.tooltip1 .tooltiptext {
visibility: hidden;
width: 100%;
background-color: black;
color: #fff;
text-align: center;
border-radius: 6px;
padding: 5px 0;
/* Position the tooltip */
position: absolute;
z-index: 1;
}
.tooltip1:hover .tooltiptext {
visibility: visible;
}
</style>
@stop
@section('content')
<?php
$date_time_format = UTC::getDateTimeFormat();
if (Auth::user()->role == 'agent') {
$dept = App\Model\helpdesk\Agent\Department::where('id', '=', Auth::user()->primary_dpt)->first();
$tickets = App\Model\helpdesk\Ticket\Tickets::whereIn('status', array(1, 7))->where('dept_id', '=', $dept->id)->orderBy('id', 'DESC')->paginate(20);
$tickets = App\Model\helpdesk\Ticket\Tickets::whereIn('status', array(1, 7))->where('dept_id', '=', $dept->id)->orderBy('id', 'DESC')->paginate(20);
} else {
$tickets = App\Model\helpdesk\Ticket\Tickets::whereIn('status', array(1, 7))->orderBy('id', 'DESC')->paginate(20);
$tickets = App\Model\helpdesk\Ticket\Tickets::whereIn('status', array(1, 7))->orderBy('id', 'DESC')->paginate(20);
}
?>
<!-- Main content -->
@@ -49,54 +74,24 @@ if (Auth::user()->role == 'agent') {
@endif
{!! Form::open(['id'=>'modalpopup', 'route'=>'select_all','method'=>'post']) !!}
<!--<div class="mailbox-controls">-->
<!-- Check all button -->
<a class="btn btn-default btn-sm checkbox-toggle"><i class="fa fa-square-o"></i></a>
{{-- <a class="btn btn-default btn-sm" id="click"><i class="fa fa-refresh"></i></a> --}}
<input type="submit" class="submit btn btn-default text-orange btn-sm" id="delete" name="submit" value="{!! Lang::get('lang.delete') !!}">
{{--@if(Auth::user()->role == 'admin')--}}
<input type="submit" class="submit btn btn-default text-yellow btn-sm" id="close" name="submit" value="{!! Lang::get('lang.close') !!}">
{{--@endif--}}
<button type="button" class="btn btn-sm btn-default text-green" id="Edit_Ticket" data-toggle="modal" data-target="#MergeTickets"><i class="fa fa-code-fork"> </i> {!! Lang::get('lang.merge') !!}</button>
<button type="button" class="btn btn-sm btn-default" id="assign_Ticket" data-toggle="modal" data-target="#AssignTickets" style="display: none;"><i class="fa fa-hand-o-right"> </i> {!! Lang::get('lang.assign') !!}</button>
<!-- Check all button -->
<a class="btn btn-default btn-sm checkbox-toggle"><i class="fa fa-square-o"></i></a>
{{-- <a class="btn btn-default btn-sm" id="click"><i class="fa fa-refresh"></i></a> --}}
<input type="submit" class="submit btn btn-default text-orange btn-sm" id="delete" name="submit" value="{!! Lang::get('lang.delete') !!}">
@if(Auth::user()->role == 'admin')
<input type="submit" class="submit btn btn-default text-yellow btn-sm" id="close" name="submit" value="{!! Lang::get('lang.close') !!}">
@endif
<button type="button" class="btn btn-sm btn-default text-green" id="Edit_Ticket" data-toggle="modal" data-target="#MergeTickets"><i class="fa fa-code-fork"> </i> {!! Lang::get('lang.merge') !!}</button>
<!--</div>-->
<button type="button" class="btn btn-sm btn-default" id="assign_Ticket" data-toggle="modal" data-target="#AssignTickets" style="display: none;"><i class="fa fa-hand-o-right"> </i> {!! Lang::get('lang.assign') !!}</button>
<p><p/>
<div class="mailbox-messages" id="refresh">
<!--datatable-->
{!! Datatable::table()
->addColumn(
"",
Lang::get('lang.subject'),
Lang::get('lang.ticket_id'),
Lang::get('lang.priority'),
Lang::get('lang.from'),
Lang::get('lang.assigned_to'),
Lang::get('lang.last_activity'))
->setUrl(route('get.inbox.ticket'))
{!!$table->render('vendor.Chumper.template')!!}
->setOrder(array(6=>'desc'))
->setClass('table table-hover table-bordered table-striped')
->setCallbacks("fnCreatedRow", 'function( nRow, aData, iDataIndex ) {
var str = aData[3];
if(str.search("#000") == -1) {
$("td", nRow).css({"background-color":"#F3F3F3", "font-weight":"600", "border-bottom":"solid 0.5px #ddd", "border-right":"solid 0.5px #F3F3F3"});
$("td", nRow).mouseenter(function(){
$("td", nRow).css({"background-color":"#DEDFE0", "font-weight":"600", "border-bottom":"solid 0.5px #ddd", "border-right":"solid 0.5px #DEDFE0"});
});
$("td", nRow).mouseleave(function(){
$("td", nRow).css({"background-color":"#F3F3F3", "font-weight":"600", "border-bottom":"solid 0.5px #ddd","border-right":"solid 0.5px #F3F3F3"});
});
} else {
$("td", nRow).css({"background-color":"white", "border-bottom":"solid 0.5px #ddd", "border-right":"solid 0.5px white"});
$("td", nRow).mouseenter(function(){
$("td", nRow).css({"background-color":"#DEDFE0", "border-bottom":"solid 0.5px #ddd", "border-right":"solid 0.5px #DEDFE0"});
});
$("td", nRow).mouseleave(function(){
$("td", nRow).css({"background-color":"white", "border-bottom":"solid 0.5px #ddd", "border-right":"solid 0.5px white"});
});
}
}')
->render();!!}
<!-- /.datatable -->
</div><!-- /.mail-box-messages -->
{!! Form::close() !!}
@@ -166,7 +161,6 @@ if (Auth::user()->role == 'agent') {
</div><!-- /.modal-content -->
</div><!-- /.modal-dialog -->
</div><!-- /.modal -->
<!-- Assign ticket model-->
<div class="modal fade" id="AssignTickets">
<div class="modal-dialog">
@@ -201,8 +195,7 @@ if (Auth::user()->role == 'agent') {
</div><!-- /.modal-content -->
</div><!-- /.modal-dialog -->
</div><!-- /.modal -->
<!-- Assign ticket model-->
<!-- Assign ticket model-->
<!-- Modal -->
<div class="modal fade in" id="myModal" tabindex="-1" role="dialog" aria-labelledby="myModalLabel" aria-hidden="false" style="display: none; padding-right: 15px;background-color: rgba(0, 0, 0, 0.7);">
<div class="modal-dialog" role="document">
@@ -223,14 +216,14 @@ if (Auth::user()->role == 'agent') {
</div>
</div>
</div>
{!! $table->script('vendor.Chumper.ticket-javascript') !!}
<script>
var t_id = [];
var option = null;
$(function() {
$(function () {
//Enable check and uncheck all functionality
$(".checkbox-toggle").click(function() {
$(".checkbox-toggle").click(function () {
var clicks = $(this).data('clicks');
if (clicks) {
//Uncheck all checkboxes
@@ -245,20 +238,20 @@ if (Auth::user()->role == 'agent') {
});
});
$(function() {
$(function () {
// Enable check and uncheck all functionality
$(".checkbox-toggle").click(function() {
$(".checkbox-toggle").click(function () {
var clicks = $(this).data('clicks');
if (clicks) {
//Uncheck all checkboxes
$("input[type='checkbox']", ".mailbox-messages").iCheck("uncheck");
// alert($("input[type='checkbox']").val());
t_id = $('.selectval').map(function() {
t_id = $('.selectval').map(function () {
return $(this).val();
}).get();
// alert(checkboxValues);
showAssign(t_id);
// alert(checkboxValues);
} else {
//Check all checkboxes
$("input[type='checkbox']", ".mailbox-messages").iCheck("check");
@@ -274,8 +267,8 @@ if (Auth::user()->role == 'agent') {
});
$(document).ready(function() { /// Wait till page is loaded
$('#click').click(function() {
$(document).ready(function () { /// Wait till page is loaded
$('#click').click(function () {
$('#refresh').load('inbox #refresh');
$('#title_refresh').load('inbox #title_refresh');
$('#count_refresh').load('inbox #count_refresh');
@@ -284,17 +277,17 @@ if (Auth::user()->role == 'agent') {
$(".select2").select2();
$('#delete').on('click', function() {
$('#delete').on('click', function () {
option = 0;
$('#myModalLabel').html("{{Lang::get('lang.delete-tickets')}}");
});
$('#close').on('click', function() {
$('#close').on('click', function () {
option = 1;
$('#myModalLabel').html("{{Lang::get('lang.close-tickets')}}");
});
$("#modalpopup").on('submit', function(e) {
$("#modalpopup").on('submit', function (e) {
e.preventDefault();
var msg = "{{Lang::get('lang.confirm')}}";
var values = getValues();
@@ -309,15 +302,15 @@ if (Auth::user()->role == 'agent') {
$("#myModal").css("display", "block");
});
$(".closemodal, .no").click(function() {
$(".closemodal, .no").click(function () {
$("#myModal").css("display", "none");
});
$(".closemodal, .no").click(function() {
$(".closemodal, .no").click(function () {
$("#myModal").css("display", "none");
});
$('.yes').click(function() {
$('.yes').click(function () {
var values = getValues();
if (values == "") {
$("#myModal").css("display", "none");
@@ -335,14 +328,14 @@ if (Auth::user()->role == 'agent') {
});
function getValues() {
var values = $('.selectval:checked').map(function() {
var values = $('.selectval:checked').map(function () {
return $(this).val();
}).get();
return values;
}
//checking merging tickets
$('#MergeTickets').on('show.bs.modal', function() {
$('#MergeTickets').on('show.bs.modal', function () {
// alert("hi");
$.ajax({
@@ -350,11 +343,11 @@ if (Auth::user()->role == 'agent') {
url: "{{route('check.merge.tickets',0)}}",
dataType: "html",
data: {data1: t_id},
beforeSend: function() {
beforeSend: function () {
$("#merge_body").hide();
$("#merge_loader").show();
},
success: function(response) {
success: function (response) {
if (response == 0) {
$("#merge_body").show();
$("#merge-succ-alert").hide();
@@ -388,7 +381,7 @@ if (Auth::user()->role == 'agent') {
url: "{{ route('get.merge.tickets',0) }}",
dataType: "html",
data: {data1: t_id},
success: function(data) {
success: function (data) {
$('#select-merge-parent').html(data);
}
// return false;
@@ -399,17 +392,17 @@ if (Auth::user()->role == 'agent') {
});
//submit merging form
$('#merge-form').on('submit', function() {
$('#merge-form').on('submit', function () {
$.ajax({
type: "POST",
url: "{!! url('merge-tickets/') !!}/" + t_id,
dataType: "json",
data: $(this).serialize(),
beforeSend: function() {
beforeSend: function () {
$("#merge_body").hide();
$("#merge_loader").show();
},
success: function(response) {
success: function (response) {
if (response == 0) {
$("#merge_body").show();
$("#merge-succ-alert").hide();
@@ -430,14 +423,9 @@ if (Auth::user()->role == 'agent') {
var message = "{{Lang::get('lang.merge-success')}}";
$("#merge-succ-alert").show();
$('#message-merge-succ').html(message);
setInterval(function() {
setTimeout(function () {
$("#alert11").hide();
setTimeout(function() {
var link = document.querySelector('#load-inbox');
if (link) {
link.click();
}
}, 100);
location.reload();
}, 1000);
}
}
@@ -489,18 +477,17 @@ if (Auth::user()->role == 'agent') {
})
return false;
});
});
function someFunction(id) {
if (document.getElementById(id).checked) {
t_id.push(id);
// alert(t_id);
} else if(document.getElementById(id).checked === undefined){
} else if (document.getElementById(id).checked === undefined) {
var index = t_id.indexOf(id);
if (index === -1){
if (index === -1) {
t_id.push(id);
} else{
} else {
t_id.splice(index, 1);
}
} else {

128
resources/views/themes/default1/agent/helpdesk/ticket/myticket.blade.php
View File

@@ -13,6 +13,31 @@ class="active"
@stop
@section('PageHeader')
<h1>{{Lang::get('lang.tickets')}}</h1>
<style>
.tooltip1 {
position: relative;
/*display: inline-block;*/
/*border-bottom: 1px dotted black;*/
}
.tooltip1 .tooltiptext {
visibility: hidden;
width: 100%;
background-color: black;
color: #fff;
text-align: center;
border-radius: 6px;
padding: 5px 0;
/* Position the tooltip */
position: absolute;
z-index: 1;
}
.tooltip1:hover .tooltiptext {
visibility: visible;
}
</style>
@stop
@section('content')
<?php
@@ -46,7 +71,6 @@ if (Auth::user()->role == 'agent') {
{{Session::get('fails')}}
</div>
@endif
{!! Form::open(['id'=>'modalpopup', 'route'=>'select_all','method'=>'post']) !!}
<!--<div class="mailbox-controls">-->
<!-- Check all button -->
@@ -55,46 +79,15 @@ if (Auth::user()->role == 'agent') {
<input type="submit" class="submit btn btn-default text-orange btn-sm" id="delete" name="submit" value="{!! Lang::get('lang.delete') !!}">
<input type="submit" class="submit btn btn-default text-yellow btn-sm" id="close" name="submit" value="{!! Lang::get('lang.close') !!}">
<button type="button" class="btn btn-sm btn-default text-green" id="Edit_Ticket" data-toggle="modal" data-target="#MergeTickets"><i class="fa fa-code-fork"> </i> {!! Lang::get('lang.merge') !!}</button>
<button type="button" class="btn btn-sm btn-default" id="assign_Ticket" data-toggle="modal" data-target="#AssignTickets" style="display: none;"><i class="fa fa-hand-o-right"> </i> {!! Lang::get('lang.assign') !!}</button>
<!--</div>-->
<p><p/>
<div class="mailbox-messages" id="refresh">
<p style="display:none;text-align:center; position:fixed; margin-left:40%;margin-top:-70px;" id="show" class="text-red"><b>{!! Lang::get('lang.loading') !!}...</b></p>
<!-- table -->
{!! Datatable::table()
->addColumn(
"",
Lang::get('lang.subject'),
Lang::get('lang.ticket_id'),
Lang::get('lang.priority'),
Lang::get('lang.from'),
Lang::get('lang.assigned_to'),
Lang::get('lang.last_activity'))
->setUrl(route('get.myticket.ticket'))
->setOrder(array(6=>'desc'))
->setClass('table table-hover table-bordered table-striped')
->setCallbacks("fnRowCallback",'function( nRow, aData, iDisplayIndex, iDisplayIndexFull ) {
var str = aData[3];
if(str.search("#000") == -1) {
$("td", nRow).css({"background-color":"#F3F3F3", "font-weight":"600", "border-bottom":"solid 0.5px #ddd", "border-right":"solid 0.5px #F3F3F3"});
$("td", nRow).mouseenter(function(){
$("td", nRow).css({"background-color":"#DEDFE0", "font-weight":"600", "border-bottom":"solid 0.5px #ddd", "border-right":"solid 0.5px #DEDFE0"});
});
$("td", nRow).mouseleave(function(){
$("td", nRow).css({"background-color":"#F3F3F3", "font-weight":"600", "border-bottom":"solid 0.5px #ddd","border-right":"solid 0.5px #F3F3F3"});
});
} else {
$("td", nRow).css({"background-color":"white", "border-bottom":"solid 0.5px #ddd", "border-right":"solid 0.5px white"});
$("td", nRow).mouseenter(function(){
$("td", nRow).css({"background-color":"#DEDFE0", "border-bottom":"solid 0.5px #ddd", "border-right":"solid 0.5px #DEDFE0"});
});
$("td", nRow).mouseleave(function(){
$("td", nRow).css({"background-color":"white", "border-bottom":"solid 0.5px #ddd", "border-right":"solid 0.5px white"});
});
}
}')
->render();!!}
{!!$table->render('vendor.Chumper.template')!!}
</div><!-- /.mail-box-messages -->
{!! Form::close() !!}
@@ -199,8 +192,7 @@ if (Auth::user()->role == 'agent') {
</div><!-- /.modal-content -->
</div><!-- /.modal-dialog -->
</div><!-- /.modal -->
<!-- Assign ticket model-->
<!-- Assign ticket model-->
<!-- Modal -->
<div class="modal fade in" id="myModal" tabindex="-1" role="dialog" aria-labelledby="myModalLabel" aria-hidden="false" style="display: none; padding-right: 15px;background-color: rgba(0, 0, 0, 0.7);">
@@ -224,6 +216,7 @@ if (Auth::user()->role == 'agent') {
</div>
{!! $table->script('vendor.Chumper.ticket-javascript') !!}
<script>
var t_id = [];
@@ -257,14 +250,14 @@ if (Auth::user()->role == 'agent') {
t_id = $('.selectval').map(function() {
return $(this).val();
}).get();
showAssign(t_id);
showAssign(t_id)
// alert(checkboxValues);
} else {
//Check all checkboxes
$("input[type='checkbox']", ".mailbox-messages").iCheck("check");
// alert('Hallo');
t_id = [];
showAssign(t_id);
showAssign(t_id)
}
$(this).data("clicks", !clicks);
@@ -435,15 +428,10 @@ if (Auth::user()->role == 'agent') {
var message = "{{Lang::get('lang.merge-success')}}";
$("#merge-succ-alert").show();
$('#message-merge-succ').html(message);
setInterval(function() {
setTimeout(function () {
$("#alert11").hide();
setTimeout(function() {
var link = document.querySelector('#load-myticket');
if (link) {
link.click();
}
}, 500);
}, 2000);
location.reload();
}, 1000);
}
@@ -452,6 +440,7 @@ if (Auth::user()->role == 'agent') {
return false;
});
$('#AssignTickets').on('show.bs.modal', function() {
$.ajax({
type: "POST",
@@ -496,51 +485,6 @@ if (Auth::user()->role == 'agent') {
})
return false;
});
$('#AssignTickets').on('show.bs.modal', function() {
$.ajax({
type: "POST",
url: "{{route('get-agents')}}",
dataType: "html",
beforeSend: function() {
$("#assign_body").hide();
$("#assign_loader").show();
},
success: function(data) {
$("#assign_loader").hide();
$("#assign_body").show();
$('#select-assign-agent').html(data);
}
});
});
// Assign a ticket
$('#assign-form').on('submit', function() {
$.ajax({
type: "POST",
url: "../ticket/assign/"+t_id,
dataType: "html",
data: $(this).serialize(),
beforeSend: function() {
$("#assign_body").hide();
$("#assign_loader").show();
},
success: function(response) {
if (response == 1)
{
location.reload();
var message = "Success!";
$("#alert11").show();
$('#message-success1').html(message);
setInterval(function(){$("#dismiss11").trigger("click"); }, 2000);
}
$("#assign_body").show();
$("#assign_loader").hide();
$("#dismis4").trigger("click");
}
})
return false;
});
});

6
resources/views/themes/default1/agent/helpdesk/ticket/new.blade.php
View File

@@ -158,7 +158,7 @@ class="active"
<div class="form-group">
<label>{!! Lang::get('lang.help_topic') !!}:</label>
<!-- helptopic -->
<?php $helptopic = App\Model\helpdesk\Manage\Help_topic::where('status', '=', 1)->get(); ?>
<?php $helptopic = App\Model\helpdesk\Manage\Help_topic::where('status', '=', 1)->select('topic', 'id')->get(); ?>
{!! Form::select('helptopic', ['Helptopic'=>$helptopic->lists('topic','id')->toArray()],null,['class' => 'form-control select','id'=>'selectid']) !!}
</div>
</div>
@@ -166,7 +166,7 @@ class="active"
<!-- sla plan -->
<div class="form-group">
<label>{!! Lang::get('lang.sla_plan') !!}:</label>
<?php $sla_plan = App\Model\helpdesk\Manage\Sla_plan::all(); ?>
<?php $sla_plan = App\Model\helpdesk\Manage\Sla_plan::where('status', '=', 1)->select('grace_period', 'id')->get(); ?>
{!! Form::select('sla', ['SLA'=>$sla_plan->lists('grace_period','id')->toArray()],null,['class' => 'form-control select']) !!}
</div>
</div>
@@ -181,7 +181,7 @@ class="active"
<!-- assign to -->
<div class="form-group">
<label>{!! Lang::get('lang.assign_to') !!}:</label>
<?php $agents = App\User::where('role', '!=', 'user')->get(); ?>
<?php $agents = App\User::where('role', '!=', 'user')->where('active', '=', 1)->get(); ?>
{!! Form::select('assignto', [''=>'Select an Agent','Agents'=>$agents->lists('first_name','id')->toArray()],null,['class' => 'form-control select']) !!}
</div>
</div>

83
resources/views/themes/default1/agent/helpdesk/ticket/open.blade.php
View File

@@ -14,6 +14,31 @@ class="active"
@section('PageHeader')
<h1>{{Lang::get('lang.tickets')}}</h1>
<style>
.tooltip1 {
position: relative;
/*display: inline-block;*/
/*border-bottom: 1px dotted black;*/
}
.tooltip1 .tooltiptext {
visibility: hidden;
width: 100%;
background-color: black;
color: #fff;
text-align: center;
border-radius: 6px;
padding: 5px 0;
/* Position the tooltip */
position: absolute;
z-index: 1;
}
.tooltip1:hover .tooltiptext {
visibility: visible;
}
</style>
@stop
@section('content')
@@ -60,46 +85,15 @@ if (Auth::user()->role == 'agent') {
<input type="submit" class="submit btn btn-default text-orange btn-sm" id="delete" name="submit" value="{!! Lang::get('lang.delete') !!}">
<input type="submit" class="submit btn btn-default text-yellow btn-sm" id="close" name="submit" value="{!! Lang::get('lang.close') !!}">
<button type="button" class="btn btn-sm btn-default text-green" id="Edit_Ticket" data-toggle="modal" data-target="#MergeTickets"><i class="fa fa-code-fork"> </i> {!! Lang::get('lang.merge') !!}</button>
<button type="button" class="btn btn-sm btn-default" id="assign_Ticket" data-toggle="modal" data-target="#AssignTickets" style="display: none;"><i class="fa fa-hand-o-right"> </i> {!! Lang::get('lang.assign') !!}</button>
<!--</div>-->
<p><p/>
<div class="mailbox-messages" id="refresh">
<p style="display:none;text-align:center; position:fixed; margin-left:40%;margin-top:-70px;" id="show" class="text-red"><b>{!! Lang::get('lang.loading') !!}...</b></p>
<!-- table -->
{!! Datatable::table()
->addColumn(
"",
Lang::get('lang.subject'),
Lang::get('lang.ticket_id'),
Lang::get('lang.priority'),
Lang::get('lang.from'),
Lang::get('lang.assigned_to'),
Lang::get('lang.last_activity'))
->setUrl(route('get.open.ticket'))
->setOrder(array(6=>'desc'))
->setClass('table table-hover table-bordered table-striped')
->setCallbacks("fnRowCallback",'function( nRow, aData, iDisplayIndex, iDisplayIndexFull ) {
var str = aData[3];
if(str.search("#000") == -1) {
$("td", nRow).css({"background-color":"#F3F3F3", "font-weight":"600", "border-bottom":"solid 0.5px #ddd", "border-right":"solid 0.5px #F3F3F3"});
$("td", nRow).mouseenter(function(){
$("td", nRow).css({"background-color":"#DEDFE0", "font-weight":"600", "border-bottom":"solid 0.5px #ddd", "border-right":"solid 0.5px #DEDFE0"});
});
$("td", nRow).mouseleave(function(){
$("td", nRow).css({"background-color":"#F3F3F3", "font-weight":"600", "border-bottom":"solid 0.5px #ddd","border-right":"solid 0.5px #F3F3F3"});
});
} else {
$("td", nRow).css({"background-color":"white", "border-bottom":"solid 0.5px #ddd", "border-right":"solid 0.5px white"});
$("td", nRow).mouseenter(function(){
$("td", nRow).css({"background-color":"#DEDFE0", "border-bottom":"solid 0.5px #ddd", "border-right":"solid 0.5px #DEDFE0"});
});
$("td", nRow).mouseleave(function(){
$("td", nRow).css({"background-color":"white", "border-bottom":"solid 0.5px #ddd", "border-right":"solid 0.5px white"});
});
}
}')
->render();!!}
{!!$table->render('vendor.Chumper.template')!!}
</div><!-- /.mail-box-messages -->
{!! Form::close() !!}
</div><!-- /.box-body -->
@@ -202,7 +196,7 @@ if (Auth::user()->role == 'agent') {
</div><!-- /.modal-content -->
</div><!-- /.modal-dialog -->
</div><!-- /.modal -->
<!-- Assign ticket model-->
<!-- Assign ticket model-->
<!-- Modal -->
<div class="modal fade in" id="myModal" tabindex="-1" role="dialog" aria-labelledby="myModalLabel" aria-hidden="false" style="display: none; padding-right: 15px;background-color: rgba(0, 0, 0, 0.7);">
<div class="modal-dialog" role="document">
@@ -223,7 +217,7 @@ if (Auth::user()->role == 'agent') {
</div>
</div>
</div>
{!! $table->script('vendor.Chumper.ticket-javascript') !!}
<script>
var t_id = [];
$(function() {
@@ -255,14 +249,14 @@ if (Auth::user()->role == 'agent') {
t_id = $('.selectval').map(function() {
return $(this).val();
}).get();
showAssign(t_id);
showAssign(t_id)
// alert(checkboxValues);
} else {
//Check all checkboxes
$("input[type='checkbox']", ".mailbox-messages").iCheck("check");
// alert('Hallo');
t_id = [];
showAssign(t_id);
showAssign(t_id)
}
$(this).data("clicks", !clicks);
});
@@ -412,20 +406,16 @@ if (Auth::user()->role == 'agent') {
var message = "{{Lang::get('lang.merge-success')}}";
$("#merge-succ-alert").show();
$('#message-merge-succ').html(message);
setInterval(function() {
setTimeout(function () {
$("#alert11").hide();
setTimeout(function() {
var link = document.querySelector('#load-open');
if (link) {
link.click();
}
}, 500);
}, 2000);
location.reload();
}, 1000);
}
}
})
return false;
});
$('#AssignTickets').on('show.bs.modal', function() {
$.ajax({
type: "POST",
@@ -490,6 +480,7 @@ if (Auth::user()->role == 'agent') {
}
showAssign(t_id);
}
function showAssign(t_id)
{
if (t_id.length >= 1) {

147
resources/views/themes/default1/agent/helpdesk/ticket/overdue.blade.php
View File

@@ -12,38 +12,68 @@ active
class="active"
@stop
@section('PageHeader')
<h1>{{Lang::get('lang.tickets')}}</h1>@stop
<h1>{{Lang::get('lang.tickets')}}</h1>
<style>
.tooltip1 {
position: relative;
/*display: inline-block;*/
/*border-bottom: 1px dotted black;*/
}
.tooltip1 .tooltiptext {
visibility: hidden;
width: 100%;
background-color: black;
color: #fff;
text-align: center;
border-radius: 6px;
padding: 5px 0;
/* Position the tooltip */
position: absolute;
z-index: 1;
}
.tooltip1:hover .tooltiptext {
visibility: visible;
}
</style>
@stop
@section('content')
<?php
$date_time_format = UTC::getDateTimeFormat();
if (Auth::user()->role == 'agent') {
$dept = \App\Model\helpdesk\Agent\Department::where('id', '=', Auth::user()->primary_dpt)->first();
$overdues = App\Model\helpdesk\Ticket\Tickets::where('status', '=', 1)->where('isanswered', '=', 0)->where('dept_id', '=', $dept->id)->orderBy('id', 'DESC')->get();
} else {
$overdues = App\Model\helpdesk\Ticket\Tickets::where('status', '=', 1)->where('isanswered', '=', 0)->orderBy('id', 'DESC')->get();
}
$i = count($overdues);
if ($i == 0) {
$overdue_ticket = 0;
} else {
$j = 0;
foreach ($overdues as $overdue) {
$sla_plan = App\Model\helpdesk\Manage\Sla_plan::where('id', '=', $overdue->sla)->first();
// $date_time_format = UTC::getDateTimeFormat();
// if (Auth::user()->role == 'agent') {
// $dept = \App\Model\helpdesk\Agent\Department::where('id', '=', Auth::user()->primary_dpt)->first();
// $overdues = App\Model\helpdesk\Ticket\Tickets::where('status', '=', 1)->where('isanswered', '=', 0)->where('dept_id', '=', $dept->id)->orderBy('id', 'DESC')->get();
// } else {
// $overdues = App\Model\helpdesk\Ticket\Tickets::where('status', '=', 1)->where('isanswered', '=', 0)->orderBy('id', 'DESC')->get();
// }
// $i = count($overdues);
// if ($i == 0) {
// $overdue_ticket = 0;
// } else {
// $j = 0;
// foreach ($overdues as $overdue) {
// $sla_plan = App\Model\helpdesk\Manage\Sla_plan::where('id', '=', $overdue->sla)->first();
// $ovadate = $overdue->created_at;
// $new_date = date_add($ovadate, date_interval_create_from_date_string($sla_plan->grace_period)) . '<br/><br/>';
// if (date('Y-m-d H:i:s') > $new_date) {
// $j++;
// //$value[] = $overdue;
// }
// }
// // dd(count($value));
// if ($j > 0) {
// $overdue_ticket = $j;
// } else {
// $overdue_ticket = 0;
// }
// }
$overdue_ticket=App\Model\helpdesk\Ticket\Tickets::where('tickets.duedate','<', \Carbon\Carbon::now())->count();
$ovadate = $overdue->created_at;
$new_date = date_add($ovadate, date_interval_create_from_date_string($sla_plan->grace_period)) . '<br/><br/>';
if (date('Y-m-d H:i:s') > $new_date) {
$j++;
//$value[] = $overdue;
}
}
// dd(count($value));
if ($j > 0) {
$overdue_ticket = $j;
} else {
$overdue_ticket = 0;
}
}
?>
<!-- Main content -->
<div class="box box-primary">
@@ -74,45 +104,13 @@ if ($i == 0) {
<input type="submit" class="submit btn btn-default text-orange btn-sm" id="delete" name="submit" value="{!! Lang::get('lang.delete') !!}">
<input type="submit" class="submit btn btn-default text-yellow btn-sm" id="close" name="submit" value="{!! Lang::get('lang.close') !!}">
<button type="button" class="btn btn-sm btn-default text-green" id="Edit_Ticket" data-toggle="modal" data-target="#MergeTickets"><i class="fa fa-code-fork"> </i> {!! Lang::get('lang.merge') !!}</button>
<button type="button" class="btn btn-sm btn-default" id="assign_Ticket" data-toggle="modal" data-target="#AssignTickets" style="display: none;"><i class="fa fa-hand-o-right"> </i> {!! Lang::get('lang.assign') !!}</button>
<!--</div>-->
<button type="button" class="btn btn-sm btn-default" id="assign_Ticket" data-toggle="modal" data-target="#AssignTickets" style="display: none;"><i class="fa fa-hand-o-right"> </i> {!! Lang::get('lang.assign') !!}</button>
<!--</div>-->
<p><p/>
<div class="mailbox-messages" id="refresh">
<!--datatable-->
{!! Datatable::table()
->addColumn(
"",
Lang::get('lang.subject'),
Lang::get('lang.ticket_id'),
Lang::get('lang.priority'),
Lang::get('lang.from'),
Lang::get('lang.assigned_to'),
Lang::get('lang.last_activity'))
->setUrl(route('get.overdue.ticket'))
->setOrder(array(6=>'desc'))
->setClass('table table-hover table-bordered table-striped')
->setCallbacks("fnRowCallback",'function( nRow, aData, iDisplayIndex, iDisplayIndexFull ) {
var str = aData[3];
if(str.search("#000") == -1) {
$("td", nRow).css({"background-color":"#F3F3F3", "font-weight":"600", "border-bottom":"solid 0.5px #ddd", "border-right":"solid 0.5px #F3F3F3"});
$("td", nRow).mouseenter(function(){
$("td", nRow).css({"background-color":"#DEDFE0", "font-weight":"600", "border-bottom":"solid 0.5px #ddd", "border-right":"solid 0.5px #DEDFE0"});
});
$("td", nRow).mouseleave(function(){
$("td", nRow).css({"background-color":"#F3F3F3", "font-weight":"600", "border-bottom":"solid 0.5px #ddd","border-right":"solid 0.5px #F3F3F3"});
});
} else {
$("td", nRow).css({"background-color":"white", "border-bottom":"solid 0.5px #ddd", "border-right":"solid 0.5px white"});
$("td", nRow).mouseenter(function(){
$("td", nRow).css({"background-color":"#DEDFE0", "border-bottom":"solid 0.5px #ddd", "border-right":"solid 0.5px #DEDFE0"});
});
$("td", nRow).mouseleave(function(){
$("td", nRow).css({"background-color":"white", "border-bottom":"solid 0.5px #ddd", "border-right":"solid 0.5px white"});
});
}
}')
->render();!!}
{!!$table->render('vendor.Chumper.template')!!}
<!-- /.datatable -->
</div><!-- /.mail-box-messages -->
{!! Form::close() !!}
@@ -216,7 +214,7 @@ if ($i == 0) {
</div><!-- /.modal-content -->
</div><!-- /.modal-dialog -->
</div><!-- /.modal -->
<!-- Assign ticket model-->
<!-- Assign ticket model-->
<!-- Modal -->
<div class="modal fade in" id="myModal" tabindex="-1" role="dialog" aria-labelledby="myModalLabel" aria-hidden="false" style="display: none; padding-right: 15px;background-color: rgba(0, 0, 0, 0.7);">
<div class="modal-dialog" role="document">
@@ -238,7 +236,7 @@ if ($i == 0) {
</div>
</div>
{!! $table->script('vendor.Chumper.ticket-javascript') !!}
<script>
var t_id = [];
var option = null;
@@ -271,14 +269,14 @@ if ($i == 0) {
t_id = $('.selectval').map(function() {
return $(this).val();
}).get();
showAssign(t_id);
showAssign(t_id)
// alert(checkboxValues);
} else {
//Check all checkboxes
$("input[type='checkbox']", ".mailbox-messages").iCheck("check");
// alert('Hallo');
t_id = [];
showAssign(t_id);
showAssign(t_id)
}
$(this).data("clicks", !clicks);
@@ -454,14 +452,9 @@ if ($i == 0) {
var message = "{{Lang::get('lang.merge-success')}}";
$("#merge-succ-alert").show();
$('#message-merge-succ').html(message);
setInterval(function() {
setTimeout(function () {
$("#alert11").hide();
setTimeout(function() {
var link = document.querySelector('#load-inbox');
if (link) {
link.click();
}
}, 100);
location.reload();
}, 1000);
}
@@ -536,6 +529,7 @@ if ($i == 0) {
}
showAssign(t_id);
}
function showAssign(t_id)
{
if (t_id.length >= 1) {
@@ -544,6 +538,5 @@ if ($i == 0) {
$('#assign_Ticket').css('display', 'none');
}
}
</script>
@stop

257
resources/views/themes/default1/agent/helpdesk/ticket/pdf.blade.php
View File

@@ -1,249 +1,10 @@
<!DOCTYPE html>
<html>
<head>
<title>PDF</title>
<meta http-equiv="Content-Type" content="text/html; charset=utf-8"/>
<style type="text/css">
* {
font-family: "DejaVu Sans Mono", monospace;
}
</style>
</head>
<?php
$rtl = App\Model\helpdesk\Settings\CommonSettings::where('option_name', '=', 'enable_rtl')->first();
if($rtl->option_value == 1) {
echo '<body style="direction: rtl; text-align: right;">';
} else {
echo '<body>';
}
?>
<h2>
<div id="logo" class="site-logo text-center" style="font-size: 30px;">
<?php
$company = App\Model\helpdesk\Settings\Company::where('id', '=', '1')->first();
$system = App\Model\helpdesk\Settings\System::where('id', '=', '1')->first();
?>
<center>
@if($system->url)
<a href="{!! $system->url !!}" rel="home">
@else
<a href="{{url('/')}}" rel="home" style="text-decoration:none;">
@endif
@if($company->use_logo == 1)
<img src="{!! public_path().'/uploads/company'.'/'.$company->logo !!}" width="100px;"/>
@else
@if($system->name)
{!! $system->name !!}
@else
<b>SUPPORT</b> CENTER
@endif
@endif
</a>
</center>
</div>
</h2>
<hr>
<h4>{!! $thread->title !!}</h4><br/>
<h3>Ticket Title : {!! $tickets->title !!}</h3><br>
<h3>Ticket Number : {!! $tickets->ticket_number !!}</h3><br>
<h3>Ticket Department : {!! $tickets->department !!}</h3><br>
<h3>Ticket Helptopic : {!! $tickets->helptopic !!}</h3><br>
@forelse($ticket->thread as $thread)
{!! $thread->body !!}
<hr>
@empty
<?php
$ticket_source = App\Model\helpdesk\Ticket\Ticket_source::where('id', '=', $tickets->source)->first();
$ticket_source = $ticket_source->value;
$user = App\User::where('id', '=', $tickets->user_id)->first();
?>
<?php $response = App\Model\helpdesk\Ticket\Ticket_Thread::where('ticket_id', '=', $tickets->id)->get(); ?>
@foreach($response as $last)
<?php $ResponseDate = $last->created_at; ?>
@endforeach
<?php $status = App\Model\helpdesk\Ticket\Ticket_Status::where('id', '=', $tickets->status)->first(); ?>
<?php $priority = App\Model\helpdesk\Ticket\Ticket_Priority::where('priority_id', '=', $tickets->priority_id)->first(); ?>
<?php $help_topic = App\Model\helpdesk\Manage\Help_topic::where('id', '=', $tickets->help_topic_id)->first(); ?>
<?php $help_topic = App\Model\helpdesk\Manage\Help_topic::where('id', '=', $tickets->help_topic_id)->first(); ?>
<?php $dept = App\Model\helpdesk\Agent\Department::where('id', '=', $help_topic->department)->first(); ?>
<table class="table">
<tr><th></th><th></th></tr>
<tr><td><b>{!! Lang::get('lang.status') !!}:</b></td> <td>{{$status->state}}</td></tr>
<tr><td><b>{!! Lang::get('lang.priority') !!}:</b></td> <td>{{$priority->priority}}</td></tr>
<tr><td><b>{!! Lang::get('lang.department') !!}:</b></td> <td>{{$dept->name}}</td></tr>
<tr><td><b>{!! Lang::get('lang.email') !!}:</b></td> <td>{{$user->email}}</td></tr>
<tr><td><b>{!! Lang::get('lang.phone') !!}:</b></td> <td>{{$user->mobile}}</td></tr>
<tr><td><b>{!! Lang::get('lang.source') !!}:</b></td> <td>{{$ticket_source}}</td></tr>
<tr><td><b>{!! Lang::get('lang.help_topic') !!}:</b></td> <td>{{$help_topic->topic}}</td></tr>
</table>
<?php $conversations = App\Model\helpdesk\Ticket\Ticket_Thread::where('ticket_id', '=', $tickets->id)->orderBy('created_at', 'desc')->paginate(10); ?>
@foreach($conversations as $conversation)
<br/><hr>
<span class="time-label">
@if($conversation->user_id != null)
<?php
$role = App\User::where('id', '=', $conversation->user_id)->first();
?>
<?php if ($conversation->is_internal) { ?>
<i class="fa fa-tag bg-purple" title="Posted by System"></i>
<?php
} else {
if ($role->role == 'agent' || $role->role == 'admin') {
?>
<i class="fa fa-mail-reply-all bg-yellow" title="Posted by Support Team"></i>
<?php } elseif ($role->role == 'user') { ?>
<i class="fa fa-user bg-aqua" title="Posted by Customer"></i>
<?php } else { ?>
<i class="fa fa-mail-reply-all bg-purple" title="Posted by System"></i>
<?php
}
}
?>
@endif
<?php
$attachment = App\Model\helpdesk\Ticket\Ticket_attachments::where('thread_id', '=', $conversation->id)->first();
if ($attachment == null) {
$body = $conversation->body;
} else {
// dd($attachment->file);
// print $attachment->file;
// header("Content-type: image/jpeg");
// echo "<img src='".base64_decode($attachment->file)."' style='width:128px;height:128px'/> ";
$body = $conversation->body;
$attachments = App\Model\helpdesk\Ticket\Ticket_attachments::where('thread_id', '=', $conversation->id)->where('poster', '=', 'INLINE')->get();
foreach ($attachments as $attachment) {
if ($attachment->type == 'pdf' || $attachment->type == 'PDF') {
// echo "hello";
} elseif ($attachment->type == 'docx' || $attachment->type == 'DOCX') {
// echo "hello";
} elseif ($attachment->type == 'html' || $attachment->type == 'HTML') {
// echo "hello";
} elseif ($attachment->type == 'zip' || $attachment->type == 'ZIP') {
// echo "hello";
} else {
try {
$image = @imagecreatefromstring($attachment->file);
ob_start();
imagejpeg($image, null, 80);
$data = ob_get_contents();
ob_end_clean();
$var = '<img width="20px" src="data:image/jpg;base64,' . base64_encode($data) . '" />';
// echo $var;
// echo $attachment->name;
// $body = explode($attachment->name, $body);
$body = str_replace($attachment->name, "data:image/jpg;base64," . base64_encode($data), $body);
$string = $body;
$start = "<head>";
$end = "</head>";
if (strpos($string, $start) == false || strpos($string, $start) == false) {
} else {
$ini = strpos($string, $start);
$ini += strlen($start);
$len = strpos($string, $end, $ini) - $ini;
$parsed = substr($string, $ini, $len);
$body2 = $parsed;
$body = str_replace($body2, " ", $body);
}
} catch (\Exception $e) {
}
}
}
// echo $body;
// $body = explode($attachment->file, $body);
// $body = $body[0];
// }
}
?>
<?php
$string = $body;
$start = "<head>";
$end = "</head>";
if (strpos($string, $start) == false || strpos($string, $start) == false) {
} else {
$ini = strpos($string, $start);
$ini += strlen($start);
$len = strpos($string, $end, $ini) - $ini;
$parsed = substr($string, $ini, $len);
$body2 = $parsed;
$body = str_replace($body2, " ", $body);
}
?>
<div class="timeline-item">
<!--<span id="date" class="time" style="color:#fff;"><i class="fa fa-clock-o"> </i> {{date_format($conversation->created_at, 'd/m/Y H:i:s')}}</span>-->
<h3 class="timeline-header" style="background-color:<?php
if ($conversation->is_internal) {
$color = '#046380';
echo $color;
} else {
if ($role->role == 'agent' || $role->role == 'admin') {
$color = '#FFD34E';
echo $color;
} elseif ($role->role == 'user') {
$color = '#00A388';
echo $color;
} else {
$color = '#046380';
echo $color;
}
}
?>;
">
<a href="#" style="text-decoration:none; color:#fff;"><?php
if($conversation->user_id != null) {
if ($role->role == "user") {
echo $role->user_name;
} else {
echo $role->first_name . " " . $role->last_name;
}
} else { echo Lang::get('lang.system'); } ?> </a><strong>{!! Lang::get('lang.date') !!}:</strong> {!! $thread->created_at !!}<br/></h3>
<div class="timeline-body" style="padding-left:30px;">
{!! $body !!}
</div>
<div class="timeline-footer" >
<?php
$attachments = App\Model\helpdesk\Ticket\Ticket_attachments::where('thread_id', '=', $conversation->id)->get();
$i = 0;
foreach ($attachments as $attachment) {
if ($attachment->poster == 'ATTACHMENT') {
$i++;
}
}
if ($i > 0) {
echo "<hr style='height:1px;color:#2D3244;background-color:#2D3244;''><h4 class='box-title'><b>" . $i . " </b> Attachments</h4>";
}
?>
<ul class='mailbox-attachments clearfix'>
<?php
foreach ($attachments as $attachment) {
if ($attachment->poster == 'ATTACHMENT') {
try {
if ($attachment->type == 'jpg' || $attachment->type == 'JPG' || $attachment->type == 'jpeg' || $attachment->type == 'JPEG' || $attachment->type == 'png' || $attachment->type == 'PNG' || $attachment->type == 'gif' || $attachment->type == 'GIF') {
$image = @imagecreatefromstring($attachment->file);
ob_start();
imagejpeg($image, null, 80);
$data = ob_get_contents();
ob_end_clean();
$var = '<a href="' . URL::route('image', array('image_id' => $attachment->id)) . '" target="_blank"><img style="max-width:200px;max-height:150px;" src="data:image/jpg;base64,' . base64_encode($data) . '"/></a>';
echo '<li><span class="mailbox-attachment-icon has-img">' . $var . '</span></li>';
} else {
$var = '<a href="' . URL::route('image', array('image_id' => $attachment->id)) . '" target="_blank">' . $attachment->name . '</a>';
echo '<li>' . $var . '</li>';
}
} catch (\Exception $e) {
}
}
}
?>
</ul>
</div>
</div>
@endforeach
</body>
</html>
@endforelse

35
resources/views/themes/default1/agent/helpdesk/ticket/response-messages.blade.php Normal file
View File

@@ -0,0 +1,35 @@
@if (count($errors) > 0)
<div id="heading"></div>
<div class="alert alert-danger">
<strong>Whoops!</strong> There were some problems with your input.<br><br>
<ul>
@foreach ($errors->all() as $error)
<li>{{ $error }}</li>
@endforeach
</ul>
</div>
@endif
<div id="response"></div>
<!-- check whether success or not -->
@if(Session::has('warn'))
<div class="alert alert-warning alert-dismissable">
<i class="fa fa-check-circle"></i>
<button type="button" class="close" data-dismiss="alert" aria-hidden="true">&times;</button>
{!!Session::get('warn')!!}
</div>
@endif
@if(Session::has('success'))
<div class="alert alert-success alert-dismissable">
<button type="button" class="close" data-dismiss="alert" aria-hidden="true">&times;</button>
{{Session::get('success')}}
</div>
@endif
<!-- fail message -->
@if(Session::has('fails'))
<div class="alert alert-danger alert-dismissable">
<i class="fa fa-ban"></i>
<b>{{Lang::get('message.alert')}}!</b> {{Lang::get('message.failed')}}.
<button type="button" class="close" data-dismiss="alert" aria-hidden="true">&times;</button>
{{Session::get('fails')}}
</div>
@endif

28
resources/views/themes/default1/agent/helpdesk/ticket/thread-pdf.blade.php
View File

@@ -36,25 +36,36 @@
<tr><td><b>{!! Lang::get('lang.email') !!}:</b></td> <td>{{$thread->email}}</td></tr>
<tr><td><b>{!! Lang::get('lang.phone') !!}:</b></td> <td>{{$thread->phone}}</td></tr>
<tr><td><b>{!! Lang::get('lang.mobile') !!}:</b></td> <td>{{$thread->mobile}}</td></tr>
@if($ticket->getAssignedTo())
<tr><td><b>{!! Lang::get('lang.assigned_to') !!}:</b></td> <td>{{$ticket->getAssignedTo()->first_name}} {{$ticket->getAssignedTo()->last_name}}</td></tr>
@endif
</table>
<hr>
@if($ticket->extraFields()->count()>0)
<div>
<table class="table" style="border: 1px solid black;border-collapse: collapse; width: 100%">
@foreach($ticket->extraFields() as $ticket_form_data)
<tr style="border: 1px solid black;border-collapse: collapse;">
<td style="border: 1px solid black;border-collapse: collapse; padding: 14px;">&nbsp;&nbsp;<b>{!! $ticket_form_data->title !!}</b></td>
<td style="border: 1px solid black; width: 100%;border-collapse: collapse;padding: 14px;">{!! $ticket_form_data->content !!}</td>
</tr>
@foreach($ticket->extraFields() as $ticket_form_data)
@if($ticket_form_data->isHidden()==false)
<tr style="border: 1px solid black;border-collapse: collapse;">
<td style="border: 1px solid black;border-collapse: collapse; padding: 14px;">&nbsp;&nbsp;<b>{!! $ticket_form_data->getFieldKeyLabel() !!}</b></td>
<td style="border: 1px solid black; width: 100%;border-collapse: collapse;padding: 14px;">{!! removeUnderscore($ticket_form_data->content) !!}</td>
</tr>
@endif
@endforeach
</table>
</div>
<hr>
@endif
@foreach($ticket->extraFields() as $ticket_form_data)
@if($ticket_form_data->isHidden()==true)
<div>
<span>{!! $ticket_form_data->getHidden() !!}:</span>
</div>
<br>
@endif
@endforeach
<div>
<h3>Issue</h3>
</div>
@@ -62,5 +73,6 @@
{!! $thread->body !!}
</div>
<hr>
</body>
</html>

38
resources/views/themes/default1/agent/helpdesk/ticket/timeline-header.blade.php Normal file
View File

@@ -0,0 +1,38 @@
<?php
$array = [
Lang::get('lang.status')=>$status->name,
Lang::get('lang.priority')=>$priority->priority_desc,
Lang::get('lang.department')=>$dept123->name,
Lang::get('lang.email')=>str_limit($user->email,30),
Lang::get('lang.source')=>$ticket_source,
Lang::get('lang.help_topic')=>$help_topic->topic,
Lang::get('lang.last_message')=>str_limit($username,30),
Lang::get('lang.organization') => $LastResponse->getOrgWithLink(),
];
if($user->ban > 0){
array_push($array, [Lang::get('lang.this_ticket_is_under_banned_user')=>'']);
}
if($user->phone_number !=null){
array_push($array, [Lang::get('lang.phone')=>$user->phone_number]);
}
if($user->mobile !=null){
array_push($array, [Lang::get('lang.mobile')=>$user->mobile]);
}
$collection = collect($array);
?>
@foreach($collection->chunk(4) as $chunk)
<div class="col-md-6">
<table class="table table-responsive">
@foreach($chunk as $key=>$value)
<tr>
<td><b>{!! $key !!}:</b></td>
<td>{!!$value!!}</td>
</tr>
@endforeach
</table>
</div>
@endforeach
@include('themes.default1.agent.helpdesk.filters.tags')
<?php Event::fire(new App\Events\TicketDetailTable($TicketData)); ?>

306
resources/views/themes/default1/agent/helpdesk/ticket/timeline.blade.php
View File

@@ -10,6 +10,7 @@ active
@section('PageHeader')
<h1>{{Lang::get('lang.ticket-details')}}</h1>
@include('themes.default1.agent.helpdesk.ticket.response-messages')
@stop
<?php
$user = App\User::where('id', '=', $tickets->user_id)->first();
@@ -29,7 +30,7 @@ $group = App\Model\helpdesk\Agent\Groups::where('id', '=', $agent_group)->where(
<li>
<a href="{!! URL('user/'.$user->id) !!}">
<span>{!! Lang::get('lang.User') !!} </span>
</br><i class="fa fa-user"></i> <b>{{$user->user_name}}</b>
</br><i class="fa fa-user"></i> <b>{{$user->name() }}</b>
</a>
</li>
<li >
@@ -65,7 +66,7 @@ $group = App\Model\helpdesk\Agent\Groups::where('id', '=', $agent_group)->where(
{!! $rating->name !!}:
<small class="pull-right">
<?php for ($i = 1; $i <= $rating->rating_scale; $i++) { ?>
<input type="radio" class="star" id="star5" name="{!! $rating->name !!}" value="{!! $i !!}"<?php echo ($ratingval == $i) ? 'checked' : '' ?> />
<input type="radio" class="star not-apply" id="star5" name="{!! $rating->name !!}" value="{!! $i !!}"<?php echo ($ratingval == $i) ? 'checked' : '' ?> />
<?php } ?>
</small>
</a>
@@ -84,7 +85,7 @@ $group = App\Model\helpdesk\Agent\Groups::where('id', '=', $agent_group)->where(
{!! $rating->name !!}:
<small class="pull-right">
<?php for ($i = 1; $i <= $rating->rating_scale; $i++) { ?>
<input type="radio" class="star" id="star5" name="{!! $rating->name !!}" value="{!! $i !!}"<?php echo ($avg_rating == $i) ? 'checked' : '' ?> />
<input type="radio" class="star not-apply" id="star5" name="{!! $rating->name !!}" value="{!! $i !!}"<?php echo ($avg_rating == $i) ? 'checked' : '' ?> />
<?php } ?>
</small>
</a>
@@ -112,22 +113,23 @@ if ($thread->title != "") {
if ($group->can_edit_ticket == 1) {
?>
<button type="button" class="btn btn-default" id="Edit_Ticket" data-toggle="modal" data-target="#Edit"><i class="fa fa-edit" style="color:green;"> </i> {!! Lang::get('lang.edit') !!}</button>
<button type="button" class="btn btn-sm btn-default" id="Edit_Ticket" data-toggle="modal" data-target="#Edit"><i class="fa fa-edit" style="color:green;"> </i> {!! Lang::get('lang.edit') !!}</button>
<?php } ?>
<?php if ($group->can_assign_ticket == 1) { ?>
<button type="button" class="btn btn-default" data-toggle="modal" data-target="#{{$tickets->id}}assign"><i class="fa fa-hand-o-right" style="color:orange;"> </i> {!! Lang::get('lang.assign') !!}</button>
<button type="button" class="btn btn-sm btn-default" data-toggle="modal" data-target="#{{$tickets->id}}assign"><i class="fa fa-hand-o-right" style="color:orange;"> </i> {!! Lang::get('lang.assign') !!}</button>
<?php } ?>
@if($tickets->assigned_to == Auth::user()->id)
<button type="button" id="surrender_button" class="btn btn-default" data-toggle="modal" data-target="#surrender"> <i class="fa fa-arrows-alt" style="color:red;"> </i> {!! Lang::get('lang.surrender') !!}</button>
<button type="button" id="surrender_button" class="btn btn-sm btn-default" data-toggle="modal" data-target="#surrender"> <i class="fa fa-arrows-alt" style="color:red;"> </i> {!! Lang::get('lang.surrender') !!}</button>
@endif
<?php Event::fire('show-add-event-btn', array()); ?>
<a href="{{url('ticket/print/'.$tickets->id)}}" target="_blank" class="btn btn-primary"><i class="fa fa-print" > </i> {!! Lang::get('lang.generate_pdf') !!}</a>
<a href="{{url('ticket/print/'.$tickets->id)}}" target="_blank" class="btn btn-primary btn-sm"><i class="fa fa-print" > </i> {!! Lang::get('lang.generate_pdf') !!}</a>
<div class="btn-group">
<button type="button" class="btn btn-default dropdown-toggle" data-toggle="dropdown" id="d1"><i class="fa fa-exchange" style="color:teal;" id="hidespin"> </i><i class="fa fa-spinner fa-spin" style="color:teal; display:none;" id="spin"></i>
<button type="button" class="btn btn-sm btn-default dropdown-toggle" data-toggle="dropdown" id="d1"><i class="fa fa-exchange" style="color:teal;" id="hidespin"> </i><i class="fa fa-spinner fa-spin" style="color:teal; display:none;" id="spin"></i>
{!! Lang::get('lang.change_status') !!} <span class="caret"></span>
</button>
<ul class="dropdown-menu">
@@ -156,7 +158,7 @@ if ($thread->title != "") {
</div>
<?php if ($group->can_delete_ticket == 1 || $group->can_ban_email == 1) { ?>
<div id="more-option" class="btn-group">
<button type="button" class="btn btn-default dropdown-toggle" data-toggle="dropdown" id="d2"><i class="fa fa-cogs" style="color:teal;"> </i>
<button type="button" class="btn btn-sm btn-default dropdown-toggle" data-toggle="dropdown" id="d2"><i class="fa fa-cogs" style="color:teal;"> </i>
{!! Lang::get('lang.more') !!} <span class="caret"></span>
</button>
<ul class="dropdown-menu pull-right">
@@ -170,7 +172,9 @@ if ($thread->title != "") {
?>
<?php if ($group->can_ban_email == 1) { ?>
<li data-toggle="modal" data-target="#banemail"><a href="#"><i class="fa fa-ban" style="color:red;"></i>{!! Lang::get('lang.ban_email') !!}</a></li>
<?php }
<?php
\Event::fire('ticket.details.more.list',[$tickets]);
}
?> </ul>
</div>
<?php }
@@ -242,9 +246,23 @@ if ($thread->title != "") {
<div class="col-md-6">
<table class="table table-hover">
<div id="refresh">
<tr><td><b>{!! Lang::get('lang.status') !!}:</b></td> <?php $status = App\Model\helpdesk\Ticket\Ticket_Status::where('id', '=', $tickets->status)->first(); ?><td title="{{$status->properties}}">{{$status->name}}</td></tr>
<tr><td><b>{!! Lang::get('lang.priority') !!}:</b></td> <?php $priority = App\Model\helpdesk\Ticket\Ticket_Priority::where('priority_id', '=', $tickets->priority_id)->first(); ?><td title="{{$priority->priority_desc}}">{{$priority->priority_desc}}</td></tr>
<tr><td><b>{!! Lang::get('lang.department') !!}:</b></td> <?php $dept123 = App\Model\helpdesk\Agent\Department::where('id', '=', $tickets->dept_id)->first(); ?><td title="{{$dept123->name}}">{{$dept123->name}}</td></tr>
<tr><td><b>{!! Lang::get('lang.status') !!}:</b></td>
<?php $status = App\Model\helpdesk\Ticket\Ticket_Status::where('id', '=', $tickets->status)->first(); ?>
@if($status)
<td title="{{$status->properties}}">{{$status->name}}</td>
@endif
</tr>
<tr><td><b>{!! Lang::get('lang.priority') !!}:</b></td>
<?php $priority = App\Model\helpdesk\Ticket\Ticket_Priority::where('priority_id', '=', $tickets->priority_id)->first(); ?>
@if($priority)
<td title="{{$priority->priority_desc}}">{{$priority->priority_desc}}</td>
@endif
</tr>
<tr><td><b>{!! Lang::get('lang.department') !!}:</b></td>
<?php $dept123 = App\Model\helpdesk\Agent\Department::where('id', '=', $tickets->dept_id)->first(); ?>
@if($dept123)
<td title="{{$dept123->name}}">{{$dept123->name}}</td></tr>
@endif
<tr><td><b>{!! Lang::get('lang.email') !!}:</b></td> <td>{{str_limit($user->email,30)}}</td></tr>
@if($user->ban > 0) <tr><td style="color:orange;"><i class="fa fa-warning"></i><b>
{!! Lang::get('lang.this_ticket_is_under_banned_user')!!}</td><td></td></tr>@endif
@@ -306,6 +324,7 @@ if ($thread->title != "") {
<ul class="nav nav-tabs">
<li class="active"><a href="#General" data-toggle="tab" style="color:#27C116;" id="aa"><i class="fa fa-reply-all"> </i> {!! Lang::get('lang.reply') !!}</a></li>
<li><a href="#Internal" data-toggle="tab" style="color:#0495FF;" id="bb"><i class="fa fa-file-text"> </i> {!! Lang::get('lang.internal_notes') !!}</a></li>
<?php Event::fire('timeline.tab.list',[$TicketData]); ?>
<!-- <li><a href="#Reply" data-toggle="tab" style="color:orange;"><i class="fa fa-mail-forward" > </i> Forward</a></li> -->
</ul>
<div class="tab-content">
@@ -343,6 +362,7 @@ if ($thread->title != "") {
<input type="hidden" name="_token" value="{{ csrf_token() }}">
<div id="t1">
<div id="reply-response"></div>
<div class="form-group">
<div class="row">
<!-- to -->
@@ -370,7 +390,7 @@ if ($thread->title != "") {
</div>
</div>
</div>
<?php Event::fire(new App\Events\TimeLineFormEvent($TicketData)); ?>
<?php Event::fire(new App\Events\TimeLineFormEvent($tickets)); ?>
<div class="form-group">
<div class="row">
<div class="col-md-2">
@@ -403,6 +423,25 @@ if ($thread->title != "") {
<textarea style="width:98%;height:20%;" name="reply_content" class="form-control" id="reply_content"></textarea>
</div>
{!! $errors->first('reply_content', '<spam class="help-block text-red">:message</spam>') !!}
<script src="{{asset('vendor/unisharp/laravel-ckeditor/ckeditor.js')}}"></script>
<script>
CKEDITOR.replace( 'reply_content', {
toolbarGroups: [
{"name":"basicstyles","groups":["basicstyles"]},
{"name":"links","groups":["links"]},
{"name":"paragraph","groups":["list","blocks"]},
{"name":"document","groups":["mode"]},
{"name":"insert","groups":["insert"]},
{"name":"styles","groups":["styles"]},
{"name":"about","groups":["about"]}
],
filebrowserImageBrowseUrl: "{{url('laravel-filemanager?type=Images')}}",
filebrowserImageUploadUrl: "{{url('laravel-filemanager/upload?type=Images')}}",
filebrowserBrowseUrl: "{{url('laravel-filemanager?type=Files')}}",
filebrowserUploadUrl: "{{url('laravel-filemanager/upload?type=Files')}}",
removeButtons: 'Underline,Strike,Subscript,Superscript,Anchor,Styles,Specialchar'
});
</script>
</div>
</div>
</div>
@@ -492,6 +531,7 @@ if ($thread->title != "") {
{!!Form::close()!!}
</div>
</div>
<?php Event::fire('timeline.tab.content',[$tickets]); ?>
</div>
</div>
<!-- ticket conversations -->
@@ -520,7 +560,9 @@ if ($thread->title != "") {
<ul class="timeline">
<!-- timeline time label -->
<?php
foreach ($conversations as $conversation) {
if ($conversation == null) {
} else {
?>
@@ -541,8 +583,10 @@ if ($thread->title != "") {
$data = $ConvDate[0];
}
if($conversation->user_id != null) {
$role = App\User::where('id', '=', $conversation->user_id)->first();
}
$role = $conversation->user;
} else {
$role = null;
}
?>
</li>
<li>
@@ -566,7 +610,7 @@ if ($thread->title != "") {
<?php
}
}
if($conversation->user_id != null) {
if ($conversation->is_internal) {
$color = '#A19CFF';
@@ -581,6 +625,7 @@ if ($thread->title != "") {
}
}
}
?>
<div class="timeline-item">
<span style="color:#fff;"><div class="pull-right"> <table><tbody>
@@ -590,7 +635,7 @@ if ($thread->title != "") {
@foreach($ratings as $rating)
@if($rating->rating_area == 'Comment Area')
<?php
$rating_value = App\Model\helpdesk\Ratings\RatingRef::where('rating_id', '=', $rating->id)->where('thread_id', '=', $conversation->id)->first();
$rating_value = App\Model\helpdesk\Ratings\RatingRef::where('rating_id', '=', $tickets->rating_id)->where('thread_id', '=', $conversation->id)->select('rating_value')->first();
if ($rating_value == null) {
$ratingval = '0';
} else {
@@ -601,7 +646,7 @@ if ($thread->title != "") {
<th><div class="ticketratingtitle" style="color:#3c8dbc;" >{!! $rating->name !!} &nbsp;</div></th>&nbsp
<td style="button:disabled;">
<?php for ($i = 1; $i <= $rating->rating_scale; $i++) { ?>
<input type="radio" class="star star-rating-readonly" id="star5" name="{!! $rating->name !!},{!! $conversation->id !!}" value="{!! $i !!}"<?php echo ($ratingval == $i) ? 'checked' : '' ?> />
<input type="radio" class="star star-rating-readonly not-apply" id="star5" name="{!! $rating->name !!},{!! $conversation->id !!}" value="{!! $i !!}"<?php echo ($ratingval == $i) ? 'checked' : '' ?> />
<?php } ?>&nbsp;&nbsp;&nbsp;&nbsp;
</td>
</tr>
@@ -624,6 +669,7 @@ if ($thread->title != "") {
} else {
$usernam = Lang::get('lang.system');
}
?>
<div class="user-block" style="margin-bottom:-5px;margin-top:-2px;">
@@ -643,52 +689,59 @@ if ($thread->title != "") {
@if($conversation->id == $ij->id)
<a href="{{url('genereate-pdf/'.$conversation->id)}}" class= "pull-right fa fa-newspaper-o" title="generate pdf of this thread"></a>
@endif
</div><!-- /.user-block -->
</h3>
<div class="timeline-body" style="padding-left:30px;margin-bottom:-20px">
@if($conversation->firstContent()=='yes')
@if($conversation->poster=='client')
<div class="embed-responsive embed-responsive-16by9">
<iframe id="loader_frame{{$conversation->id}}" class="embed-responsive-item">Body of html email here</iframe>
<script type="text/javascript">
<script type="text/javascript">
jQuery(document).ready(function () {
/* setInterval(function(){
var mydiv = jQuery('#loader_frame{{$conversation->id}}').contents().find("body");
var h = mydiv.height();
/* setInterval(function(){
var mydiv = jQuery('#loader_frame{{$conversation->id}}').contents().find("body");
var h = mydiv.height();
alert(h+20);
}, 2000);*/
jQuery('.embed-responsive-16by9').css('height','auto');
jQuery('.embed-responsive-16by9').css('padding','0');
jQuery('#loader_frame{{$conversation->id}}').css('width','100%');
jQuery('#loader_frame{{$conversation->id}}').css('position','static');
jQuery('#loader_frame{{$conversation->id}}').css('border','none');
var mydiv = jQuery('#loader_frame{{$conversation->id}}').contents().find("body");
var h = mydiv.height();
jQuery('#loader_frame{{$conversation->id}}').css('height', h+20);
setInterval(function(){
//var mydiv = jQuery('#loader_frame{{$conversation->id}}').contents().find("body");
//alert(mydiv.height());
h = jQuery('#loader_frame{{$conversation->id}}').height();
if (!!navigator.userAgent.match(/Trident\/7\./)){
jQuery('#loader_frame{{$conversation->id}}').css('height', h);
}else {
jQuery('#loader_frame{{$conversation->id}}').css('height', h);
}
}, 2000);
});
}, 2000);*/
jQuery('.embed-responsive-16by9').css('height','auto');
jQuery('.embed-responsive-16by9').css('padding','0');
jQuery('#loader_frame{{$conversation->id}}').css('width','100%');
jQuery('#loader_frame{{$conversation->id}}').css('position','static');
jQuery('#loader_frame{{$conversation->id}}').css('border','none');
var mydiv = jQuery('#loader_frame{{$conversation->id}}').contents().find("body");
var h = mydiv.height();
jQuery('#loader_frame{{$conversation->id}}').css('height', h+20);
setInterval(function(){
//var mydiv = jQuery('#loader_frame{{$conversation->id}}').contents().find("body");
//alert(mydiv.height());
h = jQuery('#loader_frame{{$conversation->id}}').height();
if (!!navigator.userAgent.match(/Trident\/7\./)){
jQuery('#loader_frame{{$conversation->id}}').css('height', h);
}else {
jQuery('#loader_frame{{$conversation->id}}').css('height', h);
}
}, 2000);
});
</script>
</div>
<script>
setTimeout(function(){
$('#loader_frame{{$conversation->id}}')[0].contentDocument.body.innerHTML = '<body><style>body{display:inline-block;}</style>{!!$conversation->purify()!!}<body>'; }, 1000);
$('#loader_frame{{$conversation->id}}')[0].contentDocument.body.innerHTML = '<body><style>body{display:inline-block;height:auto;}</style>{!!$conversation->purify()!!}<body>'; }, 1000);
</script>
@else
{!! $conversation->body !!}
@endif
@if($conversation->id == $ij->id)
<?php $ticket_form_datas = App\Model\helpdesk\Ticket\Ticket_Form_Data::where('ticket_id', '=', $tickets->id)->get(); ?>
<?php $ticket_form_datas = App\Model\helpdesk\Ticket\Ticket_Form_Data::where('ticket_id', '=', $tickets->ticket_id)->select('id')->get(); ?>
@if(isset($ticket_form_datas))
<br/>
@@ -696,45 +749,35 @@ alert(h+20);
<tbody>
@foreach($ticket_form_datas as $ticket_form_data)
<tr>
<td style="width: 30%">{!! $ticket_form_data->title !!}</td>
<td>{!! $ticket_form_data->content !!}</td>
<td style="width: 30%">{!! $ticket_form_data->getFieldKeyLabel() !!}</td>
<td>{!! removeUnderscore($ticket_form_data->content) !!}</td>
</tr>
@endforeach
</tbody>
</table>
</tbody></table>
@endif
@endif
</div>
<br/><br/>
<div class="timeline-footer" style="margin-bottom:-5px">
@if(!$conversation->is_internal)
@if($conversation->user_id != null)
<?php Event::fire(new App\Events\Timeline($conversation, $role, $user)); ?>
<?php Event::fire(new App\Events\Timeline($conversation, $role)); ?>
@endif
@endif
<?php
$attachments = App\Model\helpdesk\Ticket\Ticket_attachments::where('thread_id', '=', $conversation->id)->get();
$i = 0;
foreach ($attachments as $attachment) {
if ($attachment->poster == 'ATTACHMENT') {
$i++;
}
}
if ($i > 0) {
echo "<hr style='border-top: 1px dotted #FFFFFF;margin-top:0px;margin-bottom:0px;background-color:#8B8C90;'><h4 class='box-title'><b>" . $i . " </b> Attachments</h4>";
}
?>
<ul class='mailbox-attachments clearfix'>
@forelse($attachments as $attachment)
{!! $attachment->getFile() !!}
@empty
@forelse ($conversation->attach as $attachment)
{!! $attachment->getFile() !!}
@empty
@endforelse
</ul>
</div>
</div>
</li>
<?php $lastid = $conversation->id ?>
@@ -745,10 +788,10 @@ alert(h+20);
<li>
<i class="fa fa-clock-o bg-gray"></i>
</li>
<ul class="pull-right" style="padding-right:25px;padding-bottom:10px;">
<?php echo $conversations->setPath(url('/thread/' . $tickets->id))->render(); ?>
<ul class="pull-right" style="padding-right:40px" >
<?php echo $conversations->setPath(url('/thread/' . $tickets->id))->render(); ?>
</ul>
</ul>
</ul>
</div><!-- /.col -->
</div>
</div><!-- /.row -->
@@ -778,7 +821,7 @@ alert(h+20);
<div class="col-md-6">
<div class="form-group">
<label>{!! Lang::get('lang.sla_plan') !!} <span class="text-red"> *</span></label>
<?php $sla_plans = App\Model\helpdesk\Manage\Sla_plan::all() ?>
<?php $sla_plans = App\Model\helpdesk\Manage\Sla_plan::where('status', '=', 1)->get() ?>
<select class="form-control" name="sla_paln">
@foreach($sla_plans as $sla_plan)
<option value="{!! $sla_plan->id !!}" <?php
@@ -794,7 +837,8 @@ alert(h+20);
<div class="col-md-6">
<div class="form-group">
<label>{!! Lang::get('lang.help_topic') !!} <span class="text-red"> *</span></label>
<?php $help_topics = App\Model\helpdesk\Manage\Help_topic::where('status', '=', 1)->get() ?>
<?php $help_topics = App\Model\helpdesk\Manage\Help_topic::where('status', '=', 1)->get(); ?>
<select class="form-control" name="help_topic">
@foreach($help_topics as $helptopic)
<option value="{!! $helptopic->id !!}" <?php
@@ -827,7 +871,7 @@ alert(h+20);
<div class="col-md-6">
<div class="form-group">
<label>{!! Lang::get('lang.priority') !!} <span class="text-red"> *</span></label>
<?php $ticket_prioritys = App\Model\helpdesk\Ticket\Ticket_Priority::where('status', '=', 1)->get(); ?>
<?php $ticket_prioritys = App\Model\helpdesk\Ticket\Ticket_Priority::where('status','=',1)->get(); ?>
<select class="form-control" name="ticket_priority">
@foreach($ticket_prioritys as $ticket_priority)
<option value="{!! $ticket_priority->priority_id !!}" <?php
@@ -884,6 +928,7 @@ alert(h+20);
</div><!-- /.modal-dialog -->
</div><!-- /.modal -->
<?php }
\Event::fire('ticket.detail.modelpopup',[$tickets]);
?>
<!-- Change Owner Modal -->
<div class="modal fade" id="ChangeOwner">
@@ -1014,11 +1059,7 @@ alert(h+20);
$teams = App\Model\helpdesk\Agent\Teams::where('status', '=', '1')->get();
$count_teams = count($teams);
?>
<!--<optgroup label="Teams ( {!! $count_teams !!} )">
@foreach($teams as $team)
<option value="team_{{$team->id}}">{!! $team->name !!}</option>
@endforeach
</optgroup>-->
<optgroup label="Agents ( {!! $count_assign !!} )">
@foreach($assign as $user)
<option value="user_{{$user->id}}">{{$user->first_name." ".$user->last_name}}</option>
@@ -1055,7 +1096,7 @@ alert(h+20);
</div><!-- /.modal-content -->
</div><!-- /.modal-dialog -->
</div><!-- /.modal -->
<?php \Event::fire('show-add-calendar-model', array())?>
<?php \Event::fire('show-add-calendar-model', array('id' => $tickets->id))?>
<!-- add or search user Modal -->
<div class="modal fade" id="addccc">
<div class="modal-dialog">
@@ -1295,33 +1336,7 @@ alert(h+20);
$("#InternalContent").wysihtml5();
});
jQuery('.star').attr('disabled', true);
$(function () {
// $('#cand').wysihtml5();
var wysihtml5Editor = $('#reply_content').wysihtml5().data("wysihtml5").editor;
$('#select').on('change', function (e) {
//alert('hello2');
var $_token = $('#token').val();
var data = $('#select').val();
//var data1 = $(this).children('option:selected').data('id');
//alert('data1');
$.ajax({
type : "POST",
cache : false,
headers : { 'X-XSRF-TOKEN' : $_token },
url : "../canned/" + data,
dataType : 'json',
data : ({data}),
success : function(response) {
// alert(response);
wysihtml5Editor.setValue(response, true);
console.log(wysihtml5Editor.getValue());
}
});
return false;
});
});
$(function() {
$("#tags, #tags2").autocomplete({
source: 'auto/<?php echo $tickets->id; ?>'
@@ -1557,7 +1572,6 @@ alert(h+20);
$("#show").hide();
$("#hide").show();
if (response == 0) {
location.reload();
// message = "{!! Lang::get('lang.ticket_updated_successfully') !!}"
// $("#dismis").trigger("click");
// $("#refresh1").load("../thread/{{$tickets->id}} #refresh1");
@@ -1565,6 +1579,7 @@ alert(h+20);
// $("#alert11").show();
// $('#message-success1').html(message);
// setInterval(function(){$("#alert11").hide(); }, 4000);
location.reload();
}
else if (response == 1) {
$("#error-subject").show();
@@ -1732,8 +1747,10 @@ alert(h+20);
if (response == 1)
{
$("#refresh1").load("../thread/{{$tickets->id}} #refresh1");
$(".embed-responsive-item").load("../thread/{{$tickets->id}} .embed-responsive-item");
// $("#t4").load("../thread/{{$tickets->id}} #t4");
var message = "{!! Lang::get('lang.updated-internal-note') !!}";
var message = "{!! Lang::get('lang.internal-note-has-been-added') !!}";
$("#alert21").show();
$('#message-success2').html(message);
setInterval(function(){$("#alert21").hide(); }, 4000);
@@ -1812,6 +1829,9 @@ alert(h+20);
}
$('#form3').on('submit', function() {
for ( instance in CKEDITOR.instances ) {
CKEDITOR.instances[instance].updateElement();
}
var fd = new FormData(document.getElementById("form3"));
var reply_content = document.getElementById('reply_content').value;
if(reply_content) {
@@ -1826,66 +1846,33 @@ alert(h+20);
$("#t1").show();
return false;
}
var reply_content = document.getElementById('reply_content').value;
$.ajax({
type: "POST",
url: "../thread/reply/{{ $tickets->id }}",
enctype: 'multipart/form-data',
dataType: "html",
dataType: "json",
data: fd,
processData: false, // tell jQuery not to process the data
contentType: false, // tell jQuery not to set contentType
beforeSend: function() {
$("#t1").hide();
$("#show3").show();
},
success: function(response) {
if(response !== 1) {
if(response === "file size exceeded") {
alert(response);
}
}
if (response == 1)
{
location.reload();
// $("#refresh1").load("../thread/{{$tickets->id}} #refresh1");
// var message = "{{ Lang::get('lang.you_have_successfully_replied_to_your_ticket') }}";
// $("#alert21").show();
// $('#message-success2').html(message);
// setInterval(function(){$("#alert21").hide(); }, 4000);
// $("#newtextarea").empty();
// var div = document.getElementById('newtextarea');
// div.innerHTML = div.innerHTML + '<textarea style="width:98%;height:200px;" name="reply_content" class="form-control" id="reply_content"/></textarea>';
// $("#newtextarea1").empty();
// var div1 = document.getElementById('newtextarea1');
// div1.innerHTML = div1.innerHTML + '<textarea style="width:98%;height:200px;" name="InternalContent" class="form-control" id="InternalContent"/></textarea>';
// var wysihtml5Editor = $('textarea').wysihtml5().data("wysihtml5").editor;
// setInterval(function(){
// var head= document.getElementsByTagName('head')[0];
// var script= document.createElement('script');
// script.type= 'text/javascript';
// script.src= '{{asset("lb-faveo/js/jquery.rating.pack.js")}}';
// head.appendChild(script);
//// $('.rating-cancel').hide();
//// $(".star-rating-control").attr("disabled", "disabled").off('hover');
//// $(".star-rating-control").addClass("disabled")
// }, 4000);
} else {
// alert('fail');
// $( "#dismis4" ).trigger( "click" );
var message = "{!! Lang::get('lang.for_some_reason_your_reply_was_not_posted_please_try_again_later') !!}";
$("#alert23").show();
$('#message-danger2').html(message);
setInterval(function(){$("#alert23").hide(); }, 4000);
}
$("#show3").hide();
$("#t1").show();
},
error: function(response) {
$("#show3").hide();
$("#t1").show();
}
$("#show3").show();
},
success: function(json) {
location.reload();
//$('html, body').animate({ scrollTop: $("#heading").offset().top }, 500);
},
error: function(json) {
$("#show3").hide();
$("#t1").show();
var res = "";
$.each(json.responseJSON, function (idx, topic) {
res += "<li>" + topic + "</li>";
});
$("#reply-response").html("<div class='alert alert-danger'><strong>Whoops!</strong> There were some problems with your input.<br><br><ul>" + res + "</ul></div>");
//$('html, body').animate({ scrollTop: $("#heading").offset().top }, 500);
}
})
return false;
});
@@ -1898,7 +1885,6 @@ alert(h+20);
if (response == 1)
{
location.reload();
// alert('ticket has been un assigned');
var message = "{!! Lang::get('lang.you_have_unassigned_your_ticket') !!}";
$("#alert11").show();

67
resources/views/themes/default1/agent/helpdesk/ticket/trash.blade.php
View File

@@ -13,6 +13,31 @@ class="active"
@stop
@section('PageHeader')
<h1>{{Lang::get('lang.tickets')}}</h1>
<style>
.tooltip1 {
position: relative;
/*display: inline-block;*/
/*border-bottom: 1px dotted black;*/
}
.tooltip1 .tooltiptext {
visibility: hidden;
width: 100%;
background-color: black;
color: #fff;
text-align: center;
border-radius: 6px;
padding: 5px 0;
/* Position the tooltip */
position: absolute;
z-index: 1;
}
.tooltip1:hover .tooltiptext {
visibility: visible;
}
</style>
@stop
@section('content')
<?php
@@ -57,53 +82,21 @@ if (Auth::user()->role == 'agent') {
{!! Lang::get('lang.change_status') !!} <span class="caret"></span>
</button>
<ul class="dropdown-menu">
<li ><input type="submit" class="btn btn-block btn-default btn-flat btn-sm text-blue" id="delete" name="submit" value="{!! Lang::get('lang.open') !!}">
<li ><input type="submit" class="btn btn-block btn-default btn-sm text-green" id="delete" name="submit" value="{!! Lang::get('lang.open') !!}">
</li>
<li ><input type="submit" class="btn btn-block btn-default btn-flat btn-sm text-yellow" name="submit" id="close" value="{!! Lang::get('lang.close') !!}"></li>
<li ><input type="submit" class="btn btn-block btn-default btn-sm text-yellow" name="submit" id="close" value="{!! Lang::get('lang.close') !!}"></li>
</ul>
</div>
<input type="submit" class="btn btn-default text-yellow btn-sm" name="submit" id="hard-delete" value="{{Lang::get('lang.clean-up')}}" title="{{Lang::get('lang.trash-delete-title-msg')}}">
<!--</div>-->
<p><p/>
<div class="mailbox-messages" id="refresh">
<p style="display:none;text-align:center; position:fixed; margin-left:40%;margin-top:-70px;" id="show" class="text-red"><b>{!! Lang::get('lang.loading') !!}...</b></p>
<!-- table -->
{!! Datatable::table()
->addColumn(
"",
Lang::get('lang.subject'),
Lang::get('lang.ticket_id'),
Lang::get('lang.priority'),
Lang::get('lang.from'),
Lang::get('lang.assigned_to'),
Lang::get('lang.last_activity'))
->setUrl(route('get.trash.ticket'))
->setOrder(array(6=>'desc'))
->setClass('table table-hover table-bordered table-striped')
->setCallbacks("fnRowCallback",'function( nRow, aData, iDisplayIndex, iDisplayIndexFull ) {
var str = aData[3];
if(str.search("#000") == -1) {
$("td", nRow).css({"background-color":"#F3F3F3", "font-weight":"600", "border-bottom":"solid 0.5px #ddd", "border-right":"solid 0.5px #F3F3F3"});
$("td", nRow).mouseenter(function(){
$("td", nRow).css({"background-color":"#DEDFE0", "font-weight":"600", "border-bottom":"solid 0.5px #ddd", "border-right":"solid 0.5px #DEDFE0"});
});
$("td", nRow).mouseleave(function(){
$("td", nRow).css({"background-color":"#F3F3F3", "font-weight":"600", "border-bottom":"solid 0.5px #ddd","border-right":"solid 0.5px #F3F3F3"});
});
} else {
$("td", nRow).css({"background-color":"white", "border-bottom":"solid 0.5px #ddd", "border-right":"solid 0.5px white"});
$("td", nRow).mouseenter(function(){
$("td", nRow).css({"background-color":"#DEDFE0", "border-bottom":"solid 0.5px #ddd", "border-right":"solid 0.5px #DEDFE0"});
});
$("td", nRow).mouseleave(function(){
$("td", nRow).css({"background-color":"white", "border-bottom":"solid 0.5px #ddd", "border-right":"solid 0.5px white"});
});
}
}')
->render();!!}
{!!$table->render('vendor.Chumper.template')!!}
</div><!-- /.mail-box-messages -->
{!! Form::close() !!}
@@ -130,7 +123,7 @@ if (Auth::user()->role == 'agent') {
</div>
</div>
{!! $table->script('vendor.Chumper.ticket-javascript') !!}
<script>
var option = null;
$(function() {

85
resources/views/themes/default1/agent/helpdesk/ticket/unassigned.blade.php
View File

@@ -13,6 +13,31 @@ class="active"
@stop
@section('PageHeader')
<h1>{{Lang::get('lang.tickets')}}</h1>
<style>
.tooltip1 {
position: relative;
/*display: inline-block;*/
/*border-bottom: 1px dotted black;*/
}
.tooltip1 .tooltiptext {
visibility: hidden;
width: 100%;
background-color: black;
color: #fff;
text-align: center;
border-radius: 6px;
padding: 5px 0;
/* Position the tooltip */
position: absolute;
z-index: 1;
}
.tooltip1:hover .tooltiptext {
visibility: visible;
}
</style>
@stop
@section('content')
<?php
@@ -47,7 +72,7 @@ if (Auth::user()->role == 'agent') {
<button type="button" class="close" data-dismiss="alert" aria-hidden="true">&times;</button>
{{Session::get('fails')}}
</div>
@endif
@endif
{!! Form::open(['id'=>'modalpopup', 'route'=>'select_all','method'=>'post']) !!}
<!--<div class="mailbox-controls">-->
@@ -56,6 +81,7 @@ if (Auth::user()->role == 'agent') {
<input type="submit" class="submit btn btn-default text-orange btn-sm" id="delete" name="submit" value="{!! Lang::get('lang.delete') !!}">
<input type="submit" class="submit btn btn-default text-yellow btn-sm" id="close" name="submit" value="{!! Lang::get('lang.close') !!}">
<button type="button" class="btn btn-sm btn-default text-green" id="Edit_Ticket" data-toggle="modal" data-target="#MergeTickets"><i class="fa fa-code-fork"> </i> {!! Lang::get('lang.merge') !!}</button>
<button type="button" class="btn btn-sm btn-default" id="assign_Ticket" data-toggle="modal" data-target="#AssignTickets" style="display: none;"><i class="fa fa-hand-o-right"> </i> {!! Lang::get('lang.assign') !!}</button>
<!--</div>-->
<p><p/>
@@ -63,40 +89,7 @@ if (Auth::user()->role == 'agent') {
<p style="display:none;text-align:center; position:fixed; margin-left:40%;margin-top:-70px;" id="show" class="text-red"><b>{!! Lang::get('lang.loading') !!}...</b></p>
<!-- table -->
{!! Datatable::table()
->addColumn(
"",
Lang::get('lang.subject'),
Lang::get('lang.ticket_id'),
Lang::get('lang.priority'),
Lang::get('lang.from'),
Lang::get('lang.assigned_to'),
Lang::get('lang.last_activity'))
->setUrl(route('get.unassigned.ticket'))
->setOrder(array(6=>'desc'))
->setClass('table table-hover table-bordered table-striped')
->setCallbacks("fnRowCallback",'function( nRow, aData, iDisplayIndex, iDisplayIndexFull ) {
var str = aData[3];
if(str.search("#000") == -1) {
$("td", nRow).css({"background-color":"#F3F3F3", "font-weight":"600", "border-bottom":"solid 0.5px #ddd", "border-right":"solid 0.5px #F3F3F3"});
$("td", nRow).mouseenter(function(){
$("td", nRow).css({"background-color":"#DEDFE0", "font-weight":"600", "border-bottom":"solid 0.5px #ddd", "border-right":"solid 0.5px #DEDFE0"});
});
$("td", nRow).mouseleave(function(){
$("td", nRow).css({"background-color":"#F3F3F3", "font-weight":"600", "border-bottom":"solid 0.5px #ddd","border-right":"solid 0.5px #F3F3F3"});
});
} else {
$("td", nRow).css({"background-color":"white", "border-bottom":"solid 0.5px #ddd", "border-right":"solid 0.5px white"});
$("td", nRow).mouseenter(function(){
$("td", nRow).css({"background-color":"#DEDFE0", "border-bottom":"solid 0.5px #ddd", "border-right":"solid 0.5px #DEDFE0"});
});
$("td", nRow).mouseleave(function(){
$("td", nRow).css({"background-color":"white", "border-bottom":"solid 0.5px #ddd", "border-right":"solid 0.5px white"});
});
}
}')
->render();!!}
{!!$table->render('vendor.Chumper.template')!!}
</div><!-- /.mail-box-messages -->
{!! Form::close() !!}
@@ -200,7 +193,7 @@ if (Auth::user()->role == 'agent') {
</div><!-- /.modal-content -->
</div><!-- /.modal-dialog -->
</div><!-- /.modal -->
<!-- Assign ticket model-->
<!-- Assign ticket model-->
<!-- Modal -->
<div class="modal fade in" id="myModal" tabindex="-1" role="dialog" aria-labelledby="myModalLabel" aria-hidden="false" style="display: none; padding-right: 15px;background-color: rgba(0, 0, 0, 0.7);">
<div class="modal-dialog" role="document">
@@ -222,7 +215,7 @@ if (Auth::user()->role == 'agent') {
</div>
</div>
{!! $table->script('vendor.Chumper.ticket-javascript') !!}
<script>
var t_id = [];
var option = null;
@@ -255,14 +248,14 @@ if (Auth::user()->role == 'agent') {
t_id = $('.selectval').map(function() {
return $(this).val();
}).get();
showAssign(t_id);
showAssign(t_id)
// alert(checkboxValues);
} else {
//Check all checkboxes
$("input[type='checkbox']", ".mailbox-messages").iCheck("check");
// alert('Hallo');
t_id = [];
showAssign(t_id);
showAssign(t_id)
}
$(this).data("clicks", !clicks);
@@ -428,15 +421,10 @@ if (Auth::user()->role == 'agent') {
var message = "{{Lang::get('lang.merge-success')}}";
$("#merge-succ-alert").show();
$('#message-merge-succ').html(message);
setInterval(function() {
setTimeout(function () {
$("#alert11").hide();
setTimeout(function() {
var link = document.querySelector('#load-unassigned');
if (link) {
link.click();
}
}, 500);
}, 2000);
location.reload();
}, 1000);
}
@@ -467,7 +455,7 @@ if (Auth::user()->role == 'agent') {
$('#assign-form').on('submit', function() {
$.ajax({
type: "POST",
url: "../ticket/assign/"+t_id,
url: "ticket/assign/"+t_id,
dataType: "html",
data: $(this).serialize(),
beforeSend: function() {
@@ -490,7 +478,6 @@ if (Auth::user()->role == 'agent') {
})
return false;
});
});
function someFunction(id) {

6
resources/views/themes/default1/agent/helpdesk/user/create.blade.php
View File

@@ -121,8 +121,7 @@ class="active"
@if ($email_mandatory->status == 0 || $settings->status == 1)
<span class="text-red"> *</span>
@endif
{!! Form::input('number','mobile',null,['class' => 'form-control', 'id' => 'mobile']) !!}
<!-- {!! Form::text('mobile',null,['class' => 'form-control']) !!} -->
{!! Form::input('number', 'mobile',null,['class' => 'form-control']) !!}
</div>
<div class="col-xs-1 form-group {{ $errors->has('ext') ? 'has-error' : '' }}">
<label for="ext">{!! Lang::get('lang.ext') !!}</label>
@@ -130,8 +129,7 @@ class="active"
</div>
<div class="col-xs-3 form-group {{ $errors->has('phone_number') ? 'has-error' : '' }}">
<label for="phone_number">{!! Lang::get('lang.phone') !!}</label>
{!! Form::input('number','phone_number',null,['class' => 'form-control', 'id' => 'phone_number']) !!}
<!-- {!! Form::text('phone_number',null,['class' => 'form-control']) !!} -->
{!! Form::text('phone_number',null,['class' => 'form-control']) !!}
</div>
<div class="col-md-3 form-group {{ $errors->has('active') ? 'has-error' : '' }}">
{!! Form::label('active',Lang::get('lang.status')) !!}

18
resources/views/themes/default1/agent/helpdesk/user/edit.blade.php
View File

@@ -95,7 +95,17 @@ class="active"
</div>
<div class="col-xs-6 form-group {{ $errors->has('organization') ? 'has-error' : '' }}">
{!! Form::label('organization',Lang::get('lang.organization')) !!}
{!! Form::select('org_id',[''=>'Select','Organization'=>$org],null,['class' => 'form-control','id'=>'org']) !!}
<select class="form-control" name="org_id">
@foreach($orgs as $org)
<option value="{!! $org->id !!}" <?php
if ($org->id==$organization_id) {
echo 'selected';
}
?> >{!! $org->name !!}</option>
@endforeach
</select>
</div>
</div>
@@ -108,8 +118,7 @@ class="active"
<!-- mobile Number : Text : -->
<div class="col-md-3 form-group {{ $errors->has('mobile') ? 'has-error' : '' }}">
{!! Form::label('mobile',Lang::get('lang.mobile')) !!}
{!! Form::input('number','mobile',null,['class' => 'form-control', 'id' => 'mobile']) !!}
<!-- {!! Form::text('mobile',null,['class' => 'form-control']) !!} -->
{!! Form::input('number', 'mobile',null,['class' => 'form-control']) !!}
</div>
<div class="col-xs-1 form-group {{ $errors->has('ext') ? 'has-error' : '' }}">
<label for="ext">{!! Lang::get('lang.ext') !!}</label>
@@ -117,8 +126,7 @@ class="active"
</div>
<div class="col-xs-3 form-group {{ $errors->has('phone_number') ? 'has-error' : '' }}">
<label for="phone_number">{!! Lang::get('lang.phone') !!}</label>
<!-- {!! Form::text('phone_number',null,['class' => 'form-control']) !!} -->
{!! Form::input('number','phone_number',null,['class' => 'form-control', 'id' => 'phone_number']) !!}
{!! Form::text('phone_number',null,['class' => 'form-control']) !!}
</div>
<div class="col-xs-2 form-group {{ $errors->has('active') ? 'has-error' : '' }}">
{!! Form::label('active',Lang::get('lang.status')) !!}

48
resources/views/themes/default1/agent/helpdesk/user/index.blade.php
View File

@@ -29,8 +29,33 @@ class="active"
@section('content')
<!-- open a form -->
<div class="box box-primary">
<div class="box-header with-border">
<h3 class="box-title">{{Lang::get('lang.user')}}</h3><a href="{{route('user.create')}}" class="btn btn-primary pull-right">{{Lang::get('lang.create_user')}}</a>
<div class="row">
<div class="col-md-6">
<h3 class="box-title ">{{Lang::get('lang.user')}}</h3>
</div>
<div class="col-md-6">
<div class="col-md-3">
</div>
<div class="col-md-9">
<div class="pull-right">
<div id="labels-div" class="btn-group">
<button type="button" class="btn btn-sm btn-default dropdown-toggle" data-toggle="dropdown" id="labels-button"><i class="fa fa-eye" style="color:teal;"> </i>{{Lang::get('lang.view-option')}}<span class="caret"></span>
</button>
<ul class="dropdown-menu pull-right" role="menu">
<li><a href="#" class="active">{{Lang::get('lang.active-users')}}</a></li>
<li><a href="#" class="inactive">{{Lang::get('lang.deleted-users')}}</a></li>
</ul>
</div>
<a href="{{url('user-export')}}" class="btn btn-default btn-sm ">Export</a>
<a href="{{route('user.create')}}" class="btn btn-primary btn-sm">{{Lang::get('lang.create_user')}}</a>
</div>
</div>
</div>
</div>
</div>
<div class="box-body">
<!-- check whether success or not -->
@@ -57,21 +82,14 @@ class="active"
{{Session::get('fails')}}
</div>
@endif
<?php
$users = App\User::where('role', '=', 'user')->orderBy('id', 'ASC')->paginate(20);
?>
{!! Datatable::table()
->addColumn(Lang::get('lang.name'),
Lang::get('lang.email'),
Lang::get('lang.phone'),
Lang::get('lang.status'),
Lang::get('lang.ban'),
Lang::get('lang.last_login'),
Lang::get('lang.role'),
Lang::get('lang.action')) // these are the column headings to be shown
->setUrl(route('user.list')) // this is the route where data will be retrieved
->render() !!}
{!!$table->render('vendor.Chumper.template')!!}
</div>
</div>
{!! $table->script('vendor.Chumper.user-javascript') !!}
@stop
<!-- /content -->

11
resources/views/themes/default1/agent/helpdesk/user/profile-edit.blade.php
View File

@@ -46,6 +46,7 @@ class="active"
@endif
@if(Session::has('errors'))
<?php //dd($errors); ?>
<div class="alert alert-danger alert-dismissable">
<i class="fa fa-ban"></i>
<b>{!! Lang::get('lang.alert') !!}!</b>
@@ -99,20 +100,20 @@ class="active"
{!! Form::label('country_code',Lang::get('lang.country-code')) !!}
{!! Form::text('country_code',null,['class' => 'form-control', 'placeholder' => $phonecode, 'title' => Lang::get('lang.enter-country-phone-code'), 'id' => 'code']) !!}
</div>
<div class="col-xs-2 form-group {{ $errors->has('ext') ? 'has-error' : '' }}">
{!! Form::label('ext',Lang::get('lang.ext')) !!}
{!! Form::text('ext',null,['class' => 'form-control']) !!}
</div>
<!-- phone number -->
<div class="col-xs-8 form-group {{ $errors->has('phone_number') ? 'has-error' : '' }}">
{!! Form::label('phone_number',Lang::get('lang.phone')) !!}
{!! Form::text('phone_number',null,['class' => 'form-control']) !!}
</div>
<div class="col-xs-2 form-group {{ $errors->has('ext') ? 'has-error' : '' }}">
{!! Form::label('ext',Lang::get('lang.ext')) !!}
{!! Form::text('ext',null,['class' => 'form-control']) !!}
</div>
</div>
<!-- mobile -->
<div class="form-group {{ $errors->has('mobile') ? 'has-error' : '' }}">
{!! Form::label('mobile',Lang::get('lang.mobile_number')) !!}
{!! Form::text('mobile',null,['class' => 'form-control', 'id' => 'mobile']) !!}
{!! Form::input('number', 'mobile',null,['class' => 'form-control', 'id' => 'mobile']) !!}
</div>
<div class="form-group {{ $errors->has('agent_sign') ? 'has-error' : '' }}">
{!! Form::label('agent_sign',Lang::get('lang.agent_sign')) !!}

1027
resources/views/themes/default1/agent/helpdesk/user/show.blade.php
View File

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