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This commit is contained in:
Manish Verma
2016-12-13 18:18:25 +05:30
parent fc98add11c
commit 2d8e640e9b
2314 changed files with 97798 additions and 75664 deletions
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1
database/migrations/2016_02_16_140450_create_users_table.php
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@@ -22,6 +22,7 @@ class CreateUsersTable extends Migration
$table->boolean('ban');
$table->string('password', 60);
$table->integer('active');
$table->boolean('is_delete')->default(0);;
$table->string('ext');
$table->integer('country_code');
$table->string('phone_number');

25
database/migrations/2016_06_28_141613_version1079table.php
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@@ -1,16 +1,16 @@
<?php
use Illuminate\Database\Schema\Blueprint;
use Illuminate\Database\Migrations\Migration;
class Version1079table extends Migration
{
class Version1079table extends Migration {
/**
* Run the migrations.
*
* @return void
*/
public function up()
{
public function up() {
$current_version1 = \Config::get('app.version');
$current_version2 = explode(' ', $current_version1);
$current_version = $current_version2[1];
@@ -18,12 +18,17 @@ class Version1079table extends Migration
if ($settings_system != null) {
DB::table('settings_system')->insert(['version' => $current_version]);
DB::table('common_settings')
->insert(
['option_name' => 'enable_rtl', 'option_value' => ''],
['option_name' => 'user_set_ticket_status', 'status' => 1],
['option_name' => 'send_otp', 'status' => 0],
['option_name' => 'email_mandatory', 'status' => 1]
);
->insert(
['option_name' => 'enable_rtl', 'option_value' => ''], ['option_name' => 'user_set_ticket_status', 'status' => 1], ['option_name' => 'send_otp', 'status' => 0], ['option_name' => 'email_mandatory', 'status' => 1]
);
}
if (Schema::hasTable('common_settings')) {
$settings = DB::table('common_settings')->where('option_name', 'itil')->first();
if (!$settings) {
DB::table('common_settings')->insert(['option_name'=>'itil','status'=>'0']);
}
}
}
}

2
database/migrations/2016_07_02_051247_create_jobs_table.php
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@@ -1,7 +1,7 @@
<?php
use Illuminate\Database\Migrations\Migration;
use Illuminate\Database\Schema\Blueprint;
use Illuminate\Database\Migrations\Migration;
class CreateJobsTable extends Migration
{

2
database/migrations/2016_07_02_051439_create_failed_jobs_table.php
View File

@@ -1,7 +1,7 @@
<?php
use Illuminate\Database\Migrations\Migration;
use Illuminate\Database\Schema\Blueprint;
use Illuminate\Database\Migrations\Migration;
class CreateFailedJobsTable extends Migration
{

2
database/migrations/2016_07_19_071910_create_field_values_table.php
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@@ -1,7 +1,7 @@
<?php
use Illuminate\Database\Migrations\Migration;
use Illuminate\Database\Schema\Blueprint;
use Illuminate\Database\Migrations\Migration;
class CreateFieldValuesTable extends Migration
{

2
database/migrations/2016_07_26_084458_create_faveo_mails_table.php
View File

@@ -1,7 +1,7 @@
<?php
use Illuminate\Database\Migrations\Migration;
use Illuminate\Database\Schema\Blueprint;
use Illuminate\Database\Migrations\Migration;
class CreateFaveoMailsTable extends Migration
{

2
database/migrations/2016_07_26_090201_create_faveo_queues_table.php
View File

@@ -1,7 +1,7 @@
<?php
use Illuminate\Database\Migrations\Migration;
use Illuminate\Database\Schema\Blueprint;
use Illuminate\Database\Migrations\Migration;
class CreateFaveoQueuesTable extends Migration
{

18
database/migrations/2016_07_26_094753_create_mail_services_table.php
View File

@@ -1,8 +1,8 @@
<?php
use App\Model\MailJob\MailService;
use Illuminate\Database\Migrations\Migration;
use Illuminate\Database\Schema\Blueprint;
use Illuminate\Database\Migrations\Migration;
use App\Model\MailJob\MailService;
class CreateMailServicesTable extends Migration
{
@@ -19,15 +19,17 @@ class CreateMailServicesTable extends Migration
$table->string('short_name');
$table->timestamps();
});
$mail = new MailService();
$services = ['smtp' => 'SMTP', 'mail' => 'Php Mail', 'sendmail' => 'Send Mail', 'mailgun' => 'Mailgun', 'mandrill' => 'Mandrill', 'log' => 'Log file'];
foreach ($services as $key => $value) {
$mail->create([
'name' => $value,
'short_name' => $key,
$services= ['smtp'=>'SMTP','mail'=>'Php Mail','sendmail'=>'Send Mail','mailgun'=>'Mailgun','mandrill'=>'Mandrill','log'=>'Log file'];
foreach($services as $key=>$value){
$mail->create([
'name'=>$value,
'short_name'=>$key,
]);
}
}
/**

24
database/migrations/2016_07_26_095020_create_queue_services_table.php
View File

@@ -1,8 +1,8 @@
<?php
use App\Model\MailJob\QueueService;
use Illuminate\Database\Migrations\Migration;
use Illuminate\Database\Schema\Blueprint;
use Illuminate\Database\Migrations\Migration;
use App\Model\MailJob\QueueService;
class CreateQueueServicesTable extends Migration
{
@@ -20,20 +20,20 @@ class CreateQueueServicesTable extends Migration
$table->integer('status');
$table->timestamps();
});
$queue = new QueueService();
$services = ['sync' => 'Sync', 'database' => 'Database', 'beanstalkd' => 'Beanstalkd', 'sqs' => 'SQS', 'iron' => 'Iron', 'redis' => 'Redis'];
foreach ($services as $key => $value) {
$services = ['sync'=>'Sync','database'=>'Database','beanstalkd'=>'Beanstalkd','sqs'=>'SQS','iron'=>'Iron','redis'=>'Redis'];
foreach($services as $key=>$value){
$queue->create([
'name' => $value,
'short_name' => $key,
'status' => 0,
'name'=>$value,
'short_name'=>$key,
'status'=>0,
]);
}
$q = $queue->where('short_name', 'sync')->first();
if ($q) {
$q->status = 1;
$q->save();
$q = $queue->where('short_name','sync')->first();
if($q){
$q->status = 1;
$q->save();
}
}

2
database/migrations/2016_07_29_113012_create_conditions_table.php
View File

@@ -1,7 +1,7 @@
<?php
use Illuminate\Database\Migrations\Migration;
use Illuminate\Database\Schema\Blueprint;
use Illuminate\Database\Migrations\Migration;
class CreateConditionsTable extends Migration
{

2
database/migrations/2016_08_08_095744_create_social_media_table.php
View File

@@ -1,7 +1,7 @@
<?php
use Illuminate\Database\Migrations\Migration;
use Illuminate\Database\Schema\Blueprint;
use Illuminate\Database\Migrations\Migration;
class CreateSocialMediaTable extends Migration
{

2
database/migrations/2016_08_12_104410_create_user_additional_infos_table.php
View File

@@ -1,7 +1,7 @@
<?php
use Illuminate\Database\Migrations\Migration;
use Illuminate\Database\Schema\Blueprint;
use Illuminate\Database\Migrations\Migration;
class CreateUserAdditionalInfosTable extends Migration
{

30
database/migrations/2016_08_16_104539_alter_ticket_source_table.php
View File

@@ -1,17 +1,16 @@
<?php
use Illuminate\Database\Migrations\Migration;
use Illuminate\Database\Schema\Blueprint;
use Illuminate\Database\Migrations\Migration;
class AlterTicketSourceTable extends Migration {
class AlterTicketSourceTable extends Migration
{
/**
* Run the migrations.
*
* @return void
*/
public function up()
{
public function up() {
if (!Schema::hasColumn('ticket_source', 'css_class')) {
Schema::table('ticket_source', function (Blueprint $table) {
$table->string('css_class');
@@ -24,16 +23,15 @@ class AlterTicketSourceTable extends Migration
}
}
public function values()
{
public function values() {
return[
['name' => 'web', 'value' => 'Web', 'css_class' => 'fa fa-internet-explorer'],
['name' => 'email', 'value' => 'E-mail', 'css_class' => 'fa fa-envelope'],
['name' => 'agent', 'value' => 'Agent Panel', 'css_class' => 'fa fa-envelope'],
['name' => 'facebook', 'value' => 'Facebook', 'css_class' => 'fa fa-facebook'],
['name' => 'twitter', 'value' => 'Twitter', 'css_class' => 'fa fa-twitter'],
['name' => 'call', 'value' => 'Call', 'css_class' => 'fa fa-phone'],
['name' => 'chat', 'value' => 'Chat', 'css_class' => 'fa fa-comment'],
['name' => 'web', 'value' => 'Web', 'css_class' => 'fa fa-internet-explorer',],
['name' => 'email', 'value' => 'E-mail', 'css_class' => 'fa fa-envelope',],
['name' => 'agent', 'value' => 'Agent Panel', 'css_class' => 'fa fa-envelope',],
['name' => 'facebook', 'value' => 'Facebook', 'css_class' => 'fa fa-facebook',],
['name' => 'twitter', 'value' => 'Twitter', 'css_class' => 'fa fa-twitter',],
['name' => 'call', 'value' => 'Call', 'css_class' => 'fa fa-phone',],
['name' => 'chat', 'value' => 'Chat', 'css_class' => 'fa fa-comment',],
];
}
@@ -42,10 +40,10 @@ class AlterTicketSourceTable extends Migration
*
* @return void
*/
public function down()
{
public function down() {
Schema::table('ticket_source', function (Blueprint $table) {
//
});
}
}

35
database/migrations/2016_08_31_223407_create_approval_table.php
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@@ -1,35 +0,0 @@
<?php
use Illuminate\Database\Migrations\Migration;
use Illuminate\Database\Schema\Blueprint;
class CreateApprovalTable extends Migration
{
/**
* Run the migrations.
*
* @return void
*/
public function up()
{
//
Schema::create('approval', function (Blueprint $table) {
$table->increments('id');
$table->string('name');
$table->string('status');
$table->timestamps();
});
}
/**
* Reverse the migrations.
*
* @return void
*/
public function down()
{
//
Schema::drop('approval');
}
}

35
database/migrations/2016_09_02_165516_create_follow_up_table.php
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@@ -1,35 +0,0 @@
<?php
use Illuminate\Database\Migrations\Migration;
use Illuminate\Database\Schema\Blueprint;
class CreateFollowUpTable extends Migration
{
/**
* Run the migrations.
*
* @return void
*/
public function up()
{
//
Schema::create('followup', function (Blueprint $table) {
$table->increments('id');
$table->string('name');
$table->string('status');
$table->string('condition');
$table->timestamps();
});
}
/**
* Reverse the migrations.
*
* @return void
*/
public function down()
{
//
Schema::drop('followup');
}
}

34
database/migrations/test/2016_07_26_084458_create_faveo_mails_table.php Normal file
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@@ -0,0 +1,34 @@
<?php
use Illuminate\Database\Schema\Blueprint;
use Illuminate\Database\Migrations\Migration;
class CreateFaveoMailsTable extends Migration
{
/**
* Run the migrations.
*
* @return void
*/
public function up()
{
Schema::create('faveo_mails', function (Blueprint $table) {
$table->increments('id');
$table->integer('email_id');
$table->string('drive');
$table->string('key');
$table->string('value');
$table->timestamps();
});
}
/**
* Reverse the migrations.
*
* @return void
*/
public function down()
{
Schema::drop('faveo_mails');
}
}

33
database/migrations/test/2016_07_26_090201_create_faveo_queues_table.php Normal file
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@@ -0,0 +1,33 @@
<?php
use Illuminate\Database\Schema\Blueprint;
use Illuminate\Database\Migrations\Migration;
class CreateFaveoQueuesTable extends Migration
{
/**
* Run the migrations.
*
* @return void
*/
public function up()
{
Schema::create('faveo_queues', function (Blueprint $table) {
$table->increments('id');
$table->integer('service_id');
$table->string('key');
$table->string('value');
$table->timestamps();
});
}
/**
* Reverse the migrations.
*
* @return void
*/
public function down()
{
Schema::drop('faveo_queues');
}
}

44
database/migrations/test/2016_07_26_094753_create_mail_services_table.php Normal file
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@@ -0,0 +1,44 @@
<?php
use Illuminate\Database\Schema\Blueprint;
use Illuminate\Database\Migrations\Migration;
use App\Model\MailJob\MailService;
class CreateMailServicesTable extends Migration
{
/**
* Run the migrations.
*
* @return void
*/
public function up()
{
Schema::create('mail_services', function (Blueprint $table) {
$table->increments('id');
$table->string('name');
$table->string('short_name');
$table->timestamps();
});
$mail = new MailService();
$services= ['smtp'=>'SMTP','mail'=>'Php Mail','sendmail'=>'Send Mail','mailgun'=>'Mailgun','mandrill'=>'Mandrill','log'=>'Log file'];
foreach($services as $key=>$value){
$mail->create([
'name'=>$value,
'short_name'=>$key,
]);
}
}
/**
* Reverse the migrations.
*
* @return void
*/
public function down()
{
Schema::drop('mail_services');
}
}

48
database/migrations/test/2016_07_26_095020_create_queue_services_table.php Normal file
View File

@@ -0,0 +1,48 @@
<?php
use Illuminate\Database\Schema\Blueprint;
use Illuminate\Database\Migrations\Migration;
use App\Model\MailJob\QueueService;
class CreateQueueServicesTable extends Migration
{
/**
* Run the migrations.
*
* @return void
*/
public function up()
{
Schema::create('queue_services', function (Blueprint $table) {
$table->increments('id');
$table->string('name');
$table->string('short_name');
$table->integer('status');
$table->timestamps();
});
$queue = new QueueService();
$services = ['database'=>'Local Database','beanstalkd'=>'Beanstalkd','sqs'=>'SQS','iron'=>'Iron','redis'=>'Redis'];
$status = 0;
foreach($services as $key=>$value){
if($key==='database'){
$status=1;
}
$queue->create([
'name'=>$value,
'short_name'=>$key,
'status'=>$status,
]);
}
}
/**
* Reverse the migrations.
*
* @return void
*/
public function down()
{
Schema::drop('queue_services');
}
}

32
database/migrations/test/2016_07_29_113012_create_conditions_table.php Normal file
View File

@@ -0,0 +1,32 @@
<?php
use Illuminate\Database\Schema\Blueprint;
use Illuminate\Database\Migrations\Migration;
class CreateConditionsTable extends Migration
{
/**
* Run the migrations.
*
* @return void
*/
public function up()
{
Schema::create('conditions', function (Blueprint $table) {
$table->increments('id');
$table->string('job');
$table->string('value');
$table->timestamps();
});
}
/**
* Reverse the migrations.
*
* @return void
*/
public function down()
{
Schema::drop('conditions');
}
}

33
database/migrations/test/2016_08_08_095744_create_social_media_table.php Normal file
View File

@@ -0,0 +1,33 @@
<?php
use Illuminate\Database\Schema\Blueprint;
use Illuminate\Database\Migrations\Migration;
class CreateSocialMediaTable extends Migration
{
/**
* Run the migrations.
*
* @return void
*/
public function up()
{
Schema::create('social_media', function (Blueprint $table) {
$table->increments('id');
$table->string('provider');
$table->string('key');
$table->string('value');
$table->timestamps();
});
}
/**
* Reverse the migrations.
*
* @return void
*/
public function down()
{
Schema::drop('social_media');
}
}

34
database/migrations/test1/2016_08_12_104410_create_user_additional_infos_table.php Normal file
View File

@@ -0,0 +1,34 @@
<?php
use Illuminate\Database\Schema\Blueprint;
use Illuminate\Database\Migrations\Migration;
class CreateUserAdditionalInfosTable extends Migration
{
/**
* Run the migrations.
*
* @return void
*/
public function up()
{
Schema::create('user_additional_infos', function (Blueprint $table) {
$table->increments('id');
$table->integer('owner');
$table->string('service');
$table->string('key');
$table->string('value')->nullable();
$table->timestamps();
});
}
/**
* Reverse the migrations.
*
* @return void
*/
public function down()
{
Schema::drop('user_additional_infos');
}
}

47
database/migrations/test1/2016_08_16_104539_alter_ticket_source_table.php Normal file
View File

@@ -0,0 +1,47 @@
<?php
use Illuminate\Database\Schema\Blueprint;
use Illuminate\Database\Migrations\Migration;
class AlterTicketSourceTable extends Migration {
/**
* Run the migrations.
*
* @return void
*/
public function up() {
if (!Schema::hasColumn('ticket_source', 'css_class')) {
Schema::table('ticket_source', function (Blueprint $table) {
$table->string('css_class');
});
}
DB::table('ticket_source')->delete();
$values = $this->values();
foreach ($values as $value) {
DB::table('ticket_source')->insert($value);
}
}
public function values() {
return[
['name' => 'web', 'value' => 'Web', 'css_class' => 'fa fa-internet-explorer',],
['name' => 'email', 'value' => 'E-mail', 'css_class' => 'fa fa-envelope',],
['name' => 'agent', 'value' => 'Agent Panel', 'css_class' => 'fa fa-envelope',],
['name' => 'facebook', 'value' => 'Facebook', 'css_class' => 'fa fa-facebook',],
['name' => 'twitter', 'value' => 'Twitter', 'css_class' => 'fa fa-twitter',],
];
}
/**
* Reverse the migrations.
*
* @return void
*/
public function down() {
Schema::table('ticket_source', function (Blueprint $table) {
//
});
}
}

47
database/migrations/test1/test1/2016_08_16_104539_alter_ticket_source_table.php Normal file
View File

@@ -0,0 +1,47 @@
<?php
use Illuminate\Database\Schema\Blueprint;
use Illuminate\Database\Migrations\Migration;
class AlterTicketSourceTable extends Migration {
/**
* Run the migrations.
*
* @return void
*/
public function up() {
if (!Schema::hasColumn('ticket_source', 'css_class')) {
Schema::table('ticket_source', function (Blueprint $table) {
$table->string('css_class');
});
}
DB::table('ticket_source')->delete();
$values = $this->values();
foreach ($values as $value) {
DB::table('ticket_source')->insert($value);
}
}
public function values() {
return[
['name' => 'web', 'value' => 'Web', 'css_class' => 'fa fa-internet-explorer',],
['name' => 'email', 'value' => 'E-mail', 'css_class' => 'fa fa-envelope',],
['name' => 'agent', 'value' => 'Agent Panel', 'css_class' => 'fa fa-envelope',],
['name' => 'facebook', 'value' => 'Facebook', 'css_class' => 'fa fa-facebook',],
['name' => 'twitter', 'value' => 'Twitter', 'css_class' => 'fa fa-twitter',],
];
}
/**
* Reverse the migrations.
*
* @return void
*/
public function down() {
Schema::table('ticket_source', function (Blueprint $table) {
//
});
}
}

32
database/seeds/DatabaseSeeder.php
View File

@@ -11,11 +11,9 @@ use App\Model\helpdesk\Manage\Sla_plan;
use App\Model\helpdesk\Notification\NotificationType;
use App\Model\helpdesk\Ratings\Rating;
use App\Model\helpdesk\Settings\Alert;
use App\Model\helpdesk\Settings\Approval;
use App\Model\helpdesk\Settings\CommonSettings;
use App\Model\helpdesk\Settings\Company;
use App\Model\helpdesk\Settings\Email;
use App\Model\helpdesk\Settings\Followup;
use App\Model\helpdesk\Settings\Responder;
use App\Model\helpdesk\Settings\Security;
use App\Model\helpdesk\Settings\System;
@@ -28,7 +26,6 @@ use App\Model\helpdesk\Utility\CountryCode;
use App\Model\helpdesk\Utility\Date_format;
use App\Model\helpdesk\Utility\Date_time_format;
use App\Model\helpdesk\Utility\Languages;
use App\Model\helpdesk\Utility\Limit_Login;
use App\Model\helpdesk\Utility\Log_notification;
use App\Model\helpdesk\Utility\MailboxProtocol;
use App\Model\helpdesk\Utility\Time_format;
@@ -36,6 +33,8 @@ use App\Model\helpdesk\Utility\Timezones;
use App\Model\helpdesk\Utility\Version_Check;
use App\Model\helpdesk\Workflow\WorkflowClose;
use App\Model\kb\Settings;
use App\Model\helpdesk\Utility\Limit_Login;
// Knowledge base
use Illuminate\Database\Seeder;
@@ -215,16 +214,11 @@ class DatabaseSeeder extends Seeder
Ticket_status::create(['name' => 'Request Approval', 'state' => 'unverified', 'mode' => '3', 'message' => 'Approval requested by', 'flags' => '0', 'sort' => '7', 'properties' => 'Ticket will be approve after Admin verifies this ticket']);
/* Ticket priority */
Ticket_priority::create(['priority' => 'Low', 'status' => 1, 'priority_desc' => 'Low', 'priority_color' => '#00a65a', 'priority_urgency' => '4', 'ispublic' => 1, 'is_default' => 0]);
Ticket_priority::create(['priority' => 'Normal', 'status' => 1, 'priority_desc' => 'Normal', 'priority_color' => '#00bfef', 'priority_urgency' => '3', 'ispublic' => 1, 'is_default' => 1]);
Ticket_priority::create(['priority' => 'High', 'status' => 1, 'priority_desc' => 'High', 'priority_color' => '#f39c11', 'priority_urgency' => '2', 'ispublic' => 1, 'is_default' => 0]);
Ticket_priority::create(['priority' => 'Emergency', 'status' => 1, 'priority_desc' => 'Emergency', 'priority_color' => '#dd4b38', 'priority_urgency' => '1', 'ispublic' => 1, 'is_default' => 0]);
/* Approval */
Approval::create(['name' => 'approval', 'status' => '0']);
/*Followup*/
Followup::create(['name' => 'followup']);
Ticket_priority::create(['priority' => 'Low', 'status' => 1, 'priority_desc' => 'Low', 'priority_color' => '#00a65a', 'priority_urgency' => '4', 'ispublic' => '1']);
Ticket_priority::create(['priority' => 'Normal', 'status' => 1, 'priority_desc' => 'Normal', 'priority_color' => '#00bfef', 'priority_urgency' => '3', 'ispublic' => '1', 'is_default' => '1']);
Ticket_priority::create(['priority' => 'High', 'status' => 1, 'priority_desc' => 'High', 'priority_color' => '#f39c11', 'priority_urgency' => '2', 'ispublic' => '1']);
Ticket_priority::create(['priority' => 'Emergency', 'status' => 1, 'priority_desc' => 'Emergency', 'priority_color' => '#dd4b38', 'priority_urgency' => '1', 'ispublic' => '1']);
/* SLA Plans */
Sla_plan::create(['name' => 'Sla 1', 'grace_period' => '6 Hours', 'status' => '1']);
@@ -278,7 +272,7 @@ class DatabaseSeeder extends Seeder
Company::create(['id' => '1']);
Email::create(['id' => '1', 'template' => 'default', 'email_fetching' => '1', 'notification_cron' => '1', 'all_emails' => '1', 'email_collaborator' => '1', 'attachment' => '1']);
Responder::create(['id' => '1', 'new_ticket' => '1', 'agent_new_ticket' => '1']);
System::create(['id' => '1', 'status' => '1', 'department' => '1', 'date_time_format' => '1', 'time_zone' => '32']);
System::create(array('id' => '1', 'status' => '1', 'department' => '1', 'date_time_format' => '1', 'time_zone' => '32'));
Ticket::create(['num_format' => '$$$$-####-####', 'num_sequence' => 'sequence', 'collision_avoid' => '2', 'priority' => '1', 'sla' => '2', 'help_topic' => '1', 'status' => '1']);
/* Ticket source */
Ticket_source::create(['name' => 'web', 'value' => 'Web']);
@@ -1985,8 +1979,11 @@ class DatabaseSeeder extends Seeder
'numcode' => '716',
'phonecode' => '263', ]);
Security::create(['id' => '1', 'lockout_message' => 'You have been locked out of application due to too many failed login attempts.', 'backlist_offender' => '0', 'backlist_threshold' => '15', 'lockout_period' => '15', 'days_to_keep_logs' => '0']);
TemplateSet::create(['id' => '1', 'name' => 'default', 'active' => '1']);
TemplateType::create(['id' => '1', 'name' => 'assign-ticket']);
@@ -2003,6 +2000,7 @@ class DatabaseSeeder extends Seeder
TemplateType::create(['id' => '12', 'name' => 'team_assign_ticket']);
TemplateType::create(['id' => '13', 'name' => 'reset_new_password']);
Template::create(['id' => '1', 'variable' => '0', 'name' => 'This template is for sending notice to agent when ticket is assigned to them', 'type' => '1', 'message' => '<div>Hello {!!$ticket_agent_name!!},<br /><br /><b>Ticket No:</b> {!!$ticket_number!!}<br />Has been assigned to you by {!!$ticket_assigner!!} <br/> Please check and resppond on the ticket.<br /> Link: {!!$ticket_link!!}<br /><br />Thank You<br />Kind Regards,<br /> {!!$system_from!!}</div>', 'set_id' => '1']);
Template::create(['id' => '2', 'variable' => '1', 'name' => 'This template is for sending notice to client with ticket link to check ticket without logging in to system', 'type' => '2', 'subject' => 'Check your Ticket', 'message' => '<div>Hello {!!$user!!},<br/><br/>Click the link below to view your requested ticket<br/> {!!$ticket_link_with_number!!}<br/><br/>Kind Regards,<br/> {!!$system_from!!}</div>', 'set_id' => '1']);
Template::create(['id' => '3', 'variable' => '0', 'name' => 'This template is for sending notice to client when ticket status is changed to close', 'type' => '3', 'message' => '<div>Hello,<br/><br/>This message is regarding your ticket ID {!!$ticket_number!!}. We are changing the status of this ticket to "Closed" as the issue appears to be resolved.<br/><br/>Thank you<br/>Kind regards,<br/> {!!$system_from!!}</div>', 'set_id' => '1']);
@@ -2014,8 +2012,9 @@ class DatabaseSeeder extends Seeder
Template::create(['id' => '9', 'variable' => '0', 'name' => 'This template is for sending notice to client when a reply made to his/her ticket', 'type' => '9', 'message' => '<span></span><div><span></span><p> {!!$content!!}<br/></p><p> {!!$agent_sign!!} </p><p><b>Ticket Details</b></p><p><b>Ticket ID:</b> {!!$ticket_number!!}</p></div>', 'set_id' => '1']);
Template::create(['id' => '10', 'variable' => '0', 'name' => 'This template is for sending notice to agent when ticket reply is made by client on a ticket', 'type' => '10', 'message' => '<div>Hello {!!$ticket_agent_name!!},<br/><b><br/></b>A reply been made to ticket {!!$ticket_number!!}<br/><b><br/></b><b>From<br/></b><b>Name: </b>{!!$ticket_client_name!!}<br/><b>E-mail: </b>{!!$ticket_client_email!!}<br/><b><br/></b> {!!$content!!}<br/><b><br/></b>Kind Regards,<br/> {!!$system_from!!}</div>', 'set_id' => '1']);
Template::create(['id' => '11', 'variable' => '1', 'name' => 'This template is for sending notice to client about registration confirmation link', 'type' => '11', 'subject' => 'Verify your email address', 'message' => '<p>Hello {!!$user!!}, </p><p>This email is confirmation that you are now registered at our helpdesk.</p><p><b>Registered Email:</b> {!!$email_address!!}</p><p>Please click on the below link to activate your account and Login to the system {!!$password_reset_link!!}</p><p>Thank You.</p><p>Kind Regards,</p><p> {!!$system_from!!} </p>', 'set_id' => '1']);
Template::create(['id' => '12', 'variable' => '1', 'name' => 'This template is for sending notice to team when ticket is assigned to team', 'type' => '12', 'message' => '<div>Hello {!!$ticket_agent_name!!},<br /><br /><b>Ticket No:</b> {!!$ticket_number!!}<br />Has been assigned to your team : {!!$team!!} by {!!$ticket_assigner!!} <br /><br />Thank You<br />Kind Regards,<br />{!!$system_from!!}</div>', 'set_id' => '1']);
Template::create(['id' => '13', 'variable' => '1', 'name' => 'This template is for sending notice to client when password is changed', 'type' => '13', 'subject' => 'Verify your email address', 'message' => 'Hello {!!$user!!},<br /><br />Your password is successfully changed.Your new password is : {!!$user_password!!}<br /><br />Thank You.<br /><br />Kind Regards,<br /> {!!$system_from!!}', 'set_id' => '1']);
Template::create(['id' => '12', 'variable' => '1', 'name' => 'This template is for sending notice to team when ticket is assigned to team', 'type' => '12', 'message' => '<div>Hello {!!$ticket_agent_name!!},<br /><br /><b>Ticket No:</b> {!!$ticket_number!!}<br />Has been assigned to your team : {!!$team!!} by {!!$ticket_assigner!!} <br /><br />Thank You<br />Kind Regards,<br />{!!$system_from!!}</div>', 'set_id' => '1']);
Template::create(['id' => '13', 'variable' => '1', 'name' => 'This template is for sending notice to client when password is changed', 'type' => '13', 'subject' => 'Verify your email address', 'message' => 'Hello {!!$user!!},<br /><br />Your password is successfully changed.Your new password is : {!!$user_password!!}<br /><br />Thank You.<br /><br />Kind Regards,<br /> {!!$system_from!!}', 'set_id' => '1']);
/*
* All the common settings will be listed here
@@ -2033,6 +2032,7 @@ class DatabaseSeeder extends Seeder
Rating::create(['id' => '1', 'name' => 'OverAll Satisfaction', 'display_order' => '1', 'allow_modification' => '1', 'rating_scale' => '5', 'rating_area' => 'Helpdesk Area']);
Rating::create(['id' => '2', 'name' => 'Reply Rating', 'display_order' => '1', 'allow_modification' => '1', 'rating_scale' => '5', 'rating_area' => 'Comment Area']);
Limit_Login::create(['id' => '1']);
}
}