update v 1.0.7.5
This commit is contained in:
Sujit Prasad
@@ -1,455 +1,457 @@
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@extends('themes.default1.client.layout.client')
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@section('HeadInclude')
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@stop
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@section('breadcrumb')
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<div class="site-hero clearfix">
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<ol class="breadcrumb breadcrumb-custom">
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<li class="text">{!! Lang::get('lang.you_are_here') !!}: </li>
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<li><a href="#">{!! Lang::get('lang.home') !!}</a></li>
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<li class="active">{!! Lang::get('lang.ticket_status') !!}</li>
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</ol>
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</div>
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@stop
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@section('content')
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<?php
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$tickets = App\Model\helpdesk\Ticket\Tickets::where('id','=',\Crypt::decrypt($id))->first();
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$thread = App\Model\helpdesk\Ticket\Ticket_Thread::where('ticket_id','=',\Crypt::decrypt($id))->first();
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//$user = App\User::where('id','=',$id1)->first();?>
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<?php
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$tickets = App\Model\helpdesk\Ticket\Tickets::where('id', '=', \Crypt::decrypt($id))->first();
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$thread = App\Model\helpdesk\Ticket\Ticket_Thread::where('ticket_id', '=', \Crypt::decrypt($id))->first();
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//$user = App\User::where('id','=',$id1)->first();
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?>
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<!-- Main content -->
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<div class="box box-primary">
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<div class="box-header">
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<div class="row">
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<div class="col-md-9">
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<section class="content-header"><h3 class="box-title"><i class="fa fa-user"> </i> {{$thread->title}} </h3> ( {{$tickets->ticket_number}} )
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</section>
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</div>
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<div class="col-md-3">
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<div class="pull-right">
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<!-- <button type="button" class="btn btn-default"><i class="fa fa-edit" style="color:green;"> </i> Edit</button> -->
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{{-- <button type="button" class="btn btn-default"><i class="fa fa-print" style="color:blue;"> </i> {!! link_to_route('ticket.print','Print',[$tickets->id]) !!}</button> --}}
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<!-- </div> -->
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<div class="btn-group">
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<button type="button" class="btn btn-default dropdown-toggle" data-toggle="dropdown"><i class="fa fa-exchange" style="color:teal;"> </i>
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{!! Lang::get('lang.change_status') !!} <span class="caret"></span>
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</button>
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<?php $statuses = \App\Model\helpdesk\Ticket\Ticket_Status::all(); ?>
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<!-- Main content -->
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<div class="box box-primary">
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<div class="box-header">
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<div class="row">
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<div class="col-md-9">
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<section class="content-header"><h3 class="box-title"><i class="fa fa-user"> </i> {{$thread->title}} </h3> ( {{$tickets->ticket_number}} )
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</section>
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</div>
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<div class="col-md-3">
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<div class="pull-right">
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<!-- <button type="button" class="btn btn-default"><i class="fa fa-edit" style="color:green;"> </i> Edit</button> -->
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{{-- <button type="button" class="btn btn-default"><i class="fa fa-print" style="color:blue;"> </i> {!! link_to_route('ticket.print','Print',[$tickets->id]) !!}</button> --}}
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<!-- </div> -->
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<div class="btn-group">
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<button type="button" class="btn btn-default dropdown-toggle" data-toggle="dropdown"><i class="fa fa-exchange" style="color:teal;"> </i>
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{!! Lang::get('lang.change_status') !!} <span class="caret"></span>
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</button>
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<ul class="dropdown-menu">
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<li><a href="#" id="open"><i class="fa fa-folder-open" style="color:#FFD600;"> </i>{!! Lang::get('lang.open') !!}</a></li>
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<li><a href="#" id="close"><i class="fa fa-check" style="color:#15F109;"> </i>{!! Lang::get('lang.close') !!}</a></li>
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<li><a href="#" id="resolved"><i class="fa fa-check-circle " style="color:#0EF1BE;"> </i> {!! Lang::get('lang.resolved') !!}</a></li>
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</ul>
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</div>
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{!! Form::close() !!}
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<ul class="dropdown-menu">
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<li><a href="#" id="open"><i class="fa fa-folder-open" style="color:#FFD600;"> </i>{!! Lang::get('lang.open') !!}</a></li>
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<li><a href="#" id="close"><i class="fa fa-check" style="color:#15F109;"> </i>{!! Lang::get('lang.close') !!}</a></li>
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<li><a href="#" id="resolved"><i class="fa fa-check-circle " style="color:#0EF1BE;"> </i> {!! Lang::get('lang.resolved') !!}</a></li>
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</ul>
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</div>
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{!! Form::close() !!}
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</div>
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</div>
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</div>
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<div class="row">
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<div class="col-md-12">
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<div class="ticketratings pull-right">
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<table><tbody>
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<?php $ratings = App\Model\helpdesk\Ratings\Rating::orderby('display_order')->get(); ?>
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<form id="foo">
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@foreach($ratings as $rating)
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@if($rating->rating_area == 'Helpdesk Area')
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<?php
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$rating_value = App\Model\helpdesk\Ratings\RatingRef::where('rating_id', '=', $rating->id)->where('ticket_id', '=', $tickets->id)->first();
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if ($rating_value == null) {
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$ratingval = '0';
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} else {
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$ratingval = $rating_value->rating_value;
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}
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?>
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<tr>
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<th><div class="ticketratingtitle">{!! $rating->name !!} </div></th> 
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<td>
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<?php for ($i = 1; $i <= $rating->rating_scale; $i++) { ?>
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<input type="radio" class="star" id="star5" name="{!! $rating->name !!}" value="{!! $i !!}"<?php echo ($ratingval == $i) ? 'checked' : '' ?> />
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<?php } ?>
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</td>
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</tr>
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@endif
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@endforeach
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</form></tbody> </table>
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</div>
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</div>
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</div>
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</div>
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<div class="box-body" style="margin-bottom:-10px">
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<div class="row">
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<div id="loader" style="display:none;">
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<div class="col-xs-5">
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</div>
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<div class="col-xs-1">
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<img src="{{asset("lb-faveo/media/images/gifloader.gif")}}"><br/><br/><br/><br/><br/><br/><br/><br/><br/><br/>
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</div>
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<div class="col-xs-6">
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</div>
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</div>
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<section class="content" id="refresh" style="margin-bottom:-10px;margin-top:-10px">
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<div class="col-md-12">
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<?php
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$priority = App\Model\helpdesk\Ticket\Ticket_Priority::where('priority_id', '=', $tickets->priority_id)->first();
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?>
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<div class="callout callout-default ">
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<div class="row">
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<div class="col-md-3">
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<?php
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$sla = $tickets->sla;
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$SlaPlan = App\Model\helpdesk\Manage\Sla_plan::where('id', '=', 1)->first();
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?>
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<b>{!! Lang::get('lang.sla_plan') !!}: {{$SlaPlan->grace_period}} </b>
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</div>
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</div>
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<div class="col-md-3">
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<b>{!! Lang::get('lang.created_date') !!}: </b> {{ UTC::usertimezone($tickets->created_at) }}
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</div>
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<div class="row">
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<div class="col-md-12">
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<div class="ticketratings pull-right">
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<table><tbody>
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<form id="foo">
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<tr>
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<th><div class="ticketratingtitle">Overall Satisfaction </div></th> 
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<td>
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<input type="radio" class="star" id="star5" name="rating" value="1"<?php echo ($tickets->rating=='1')?'checked':'' ?> />
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<input type="radio" class="star" id="star4" name="rating" value="2"<?php echo ($tickets->rating=='2')?'checked':'' ?> />
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<input type="radio" class="star" id="star3" name="rating" value="3"<?php echo ($tickets->rating=='3')?'checked':'' ?>/>
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<input type="radio" class="star" id="star2" name="rating" value="4"<?php echo ($tickets->rating=='4')?'checked':'' ?>/>
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<input type="radio" class="star" id="star1" name="rating" value="5"<?php echo ($tickets->rating=='5')?'checked':'' ?> />
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</td>
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</tr>
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</form>
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</tbody> </table>
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</div>
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<div class="col-md-3">
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<b>{!! Lang::get('lang.due_date') !!}: </b>
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<?php
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$time = $tickets->created_at;
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$time = date_create($time);
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date_add($time, date_interval_create_from_date_string($SlaPlan->grace_period));
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echo UTC::usertimezone(date_format($time, 'd/m/Y H:i:s'));
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?>
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</div>
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</div>
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</div>
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<div class="box-body" style="margin-bottom:-10px">
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<div class="row">
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<div id="loader" style="display:none;">
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<div class="col-xs-5">
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</div>
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<div class="col-xs-1">
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<img src="{{asset("lb-faveo/media/images/gifloader.gif")}}"><br/><br/><br/><br/><br/><br/><br/><br/><br/><br/>
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</div>
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<div class="col-xs-6">
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</div>
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</div>
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<section class="content" id="refresh" style="margin-bottom:-10px;margin-top:-10px">
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<div class="col-md-12">
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<?php
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$priority = App\Model\helpdesk\Ticket\Ticket_Priority::where('priority_id','=',$tickets->priority_id)->first();
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?>
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<div class="callout callout-default ">
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<div class="row">
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<div class="col-md-3">
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<?php
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$sla = $tickets->sla;
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$SlaPlan = App\Model\helpdesk\Manage\Sla_plan::where('id','=',1)->first();?>
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<b>{!! Lang::get('lang.sla_plan') !!}: {{$SlaPlan->grace_period}} </b>
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</div>
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<div class="col-md-3">
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<b>{!! Lang::get('lang.created_date') !!}: </b> {{ UTC::usertimezone($tickets->created_at) }}
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</div>
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<div class="col-md-3">
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<b>{!! Lang::get('lang.due_date') !!}: </b>
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<?php
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$time = $tickets->created_at;
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$time = date_create($time);
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date_add($time, date_interval_create_from_date_string($SlaPlan->grace_period));
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echo UTC::usertimezone(date_format($time, 'd/m/Y H:i:s'));
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?>
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</div>
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<div class="col-md-3">
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<?php $response = App\Model\helpdesk\Ticket\Ticket_Thread::where('ticket_id','=',$tickets->id)->where('is_internal','=',0)->get();?>
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@foreach($response as $last)
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<?php $ResponseDate = $last->created_at; ?>
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@endforeach
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<b>{!! Lang::get('lang.last_response') !!}: </b> {{ UTC::usertimezone($ResponseDate)}}
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</div>
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</div>
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</div>
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</div>
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<div class="col-md-6">
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<table class="table table-hover">
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<!-- <tr><th></th><th></th></tr> -->
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<tr><td><b>{!! Lang::get('lang.status') !!}:</b></td> <?php $status = App\Model\helpdesk\Ticket\Ticket_Status::where('id','=',$tickets->status)->first();?>
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@if($status->id == 1)
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<td title="{{$status->properties}}" style="color:orange">{{$status->name}}</td></tr>
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@elseif($status->id == 2)
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<td title="{{$status->properties}}" style="color:green">{{$status->name}}</td></tr>
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@elseif($status->id == 3)
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<td title="{{$status->properties}}" style="color:green">{{$status->name}}</td></tr>
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@endif
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<tr><td><b>{!! Lang::get('lang.priority') !!}:</b></td> <?php $priority = App\Model\helpdesk\Ticket\Ticket_Priority::where('priority_id','=',$tickets->priority_id)->first();?>
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@if($priority->priority_id == 1)
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<td title="{{$priority->priority_desc}}" style="color:green">{{$priority->priority_desc}}</td>
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@elseif($priority->priority_id == 2)
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<td title="{{$priority->priority_desc}}" style="color:orange">{{$priority->priority_desc}}</td>
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@elseif($priority->priority_id == 3)
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<td title="{{$priority->priority_desc}}" style="color:red">{{$priority->priority_desc}}</td>
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@endif
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</tr>
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<tr><td><b>{!! Lang::get('lang.department') !!}:</b></td>
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<?php
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$help_topic = App\Model\helpdesk\Manage\Help_topic::where('id','=',$tickets->help_topic_id)->first();
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$department = App\Model\helpdesk\Agent\Department::where('id', '=', $help_topic->department)->first();
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?>
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<td title="{{ $department->name }}">{!! $department->name !!}</td></tr>
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</table>
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<!-- </div> -->
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</div>
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<div class="col-md-6">
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<!-- <div class="callout callout-success"> -->
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<table class="table table-hover">
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<!-- <tr><th></th><th></th></tr> -->
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<tr><td><b>{!! Lang::get('lang.help_topic') !!}:</b></td> <?php $help_topic = App\Model\helpdesk\Manage\Help_topic::where('id','=',$tickets->help_topic_id)->first();?><td title="{{$help_topic->topic}}">{{$help_topic->topic}}</td></tr>
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<tr><td><b>{!! Lang::get('lang.last_message') !!}:</b></td> <td>{{ucwords($last->poster)}}</td></tr>
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</table>
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</div>
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<!-- </div> -->
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</section>
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<div class="col-md-3">
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<?php $response = App\Model\helpdesk\Ticket\Ticket_Thread::where('ticket_id', '=', $tickets->id)->where('is_internal', '=', 0)->get(); ?>
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@foreach($response as $last)
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<?php $ResponseDate = $last->created_at; ?>
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@endforeach
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<b>{!! Lang::get('lang.last_response') !!}: </b> {{ UTC::usertimezone($ResponseDate)}}
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</div>
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</div>
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</div>
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</div>
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<div class="col-md-6">
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<table class="table table-hover">
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<!-- <tr><th></th><th></th></tr> -->
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<tr><td><b>{!! Lang::get('lang.status') !!}:</b></td> <?php $status = App\Model\helpdesk\Ticket\Ticket_Status::where('id', '=', $tickets->status)->first(); ?>
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@if($status->id == 1)
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<td title="{{$status->properties}}" style="color:orange">{{$status->name}}</td></tr>
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@elseif($status->id == 2)
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<td title="{{$status->properties}}" style="color:green">{{$status->name}}</td></tr>
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@elseif($status->id == 3)
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<td title="{{$status->properties}}" style="color:green">{{$status->name}}</td></tr>
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@endif
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<tr><td><b>{!! Lang::get('lang.priority') !!}:</b></td> <?php $priority = App\Model\helpdesk\Ticket\Ticket_Priority::where('priority_id', '=', $tickets->priority_id)->first(); ?>
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@if($priority->priority_id == 1)
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<td title="{{$priority->priority_desc}}" style="color:green">{{$priority->priority_desc}}</td>
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@elseif($priority->priority_id == 2)
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<td title="{{$priority->priority_desc}}" style="color:orange">{{$priority->priority_desc}}</td>
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@elseif($priority->priority_id == 3)
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<td title="{{$priority->priority_desc}}" style="color:red">{{$priority->priority_desc}}</td>
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@endif
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</tr>
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<tr><td><b>{!! Lang::get('lang.department') !!}:</b></td>
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<?php
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$help_topic = App\Model\helpdesk\Manage\Help_topic::where('id', '=', $tickets->help_topic_id)->first();
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$department = App\Model\helpdesk\Agent\Department::where('id', '=', $help_topic->department)->first();
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?>
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<td title="{{ $department->name }}">{!! $department->name !!}</td></tr>
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</table>
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<!-- </div> -->
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</div>
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<div class="col-md-6">
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<!-- <div class="callout callout-success"> -->
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<table class="table table-hover">
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<!-- <tr><th></th><th></th></tr> -->
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<tr><td><b>{!! Lang::get('lang.help_topic') !!}:</b></td> <?php $help_topic = App\Model\helpdesk\Manage\Help_topic::where('id', '=', $tickets->help_topic_id)->first(); ?><td title="{{$help_topic->topic}}">{{$help_topic->topic}}</td></tr>
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<tr><td><b>{!! Lang::get('lang.last_message') !!}:</b></td> <td>{{ucwords($last->poster)}}</td></tr>
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</table>
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</div>
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<!-- </div> -->
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</section>
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</div>
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</div>
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</div>
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<?php
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$conversations = App\Model\helpdesk\Ticket\Ticket_Thread::where('ticket_id', '=', $tickets->id)->where('is_internal', '=', 0)->paginate(10);
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foreach ($conversations as $conversation) {
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$ConvDate1 = $conversation->created_at;
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$ConvDate1 = $conversation->created_at;
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$ConvDate = explode(' ', $ConvDate1);
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$date = $ConvDate[0];
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$time = $ConvDate[1];
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$time = substr($time, 0, -3);
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if (isset($data) && $date == $data) {
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} else {
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$data = $ConvDate[0];
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$data = $ConvDate[0];
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}
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$role = App\User::where('id','=',$conversation->user_id)->first();
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$role = App\User::where('id', '=', $conversation->user_id)->first();
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$attachment = App\Model\helpdesk\Ticket\Ticket_attachments::where('thread_id','=',$conversation->id)->first();
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if($attachment == null ) {
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$attachment = App\Model\helpdesk\Ticket\Ticket_attachments::where('thread_id', '=', $conversation->id)->first();
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if ($attachment == null) {
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$body = $conversation->body;
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} else {
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$body = $conversation->body;
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$attachments = App\Model\helpdesk\Ticket\Ticket_attachments::where('thread_id', '=', $conversation->id)->orderBy('id', 'DESC')->get();
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foreach ($attachments as $attachment) {
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if ($attachment->type == 'pdf') {
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} elseif ($attachment->type == 'docx') {
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||||
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} else {
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$image = @imagecreatefromstring($attachment->file);
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ob_start();
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imagejpeg($image, null, 80);
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$data = ob_get_contents();
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ob_end_clean();
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$var = '<img src="data:image/jpg;base64,' . base64_encode($data) . '" />';
|
||||
$body = str_replace($attachment->name, "data:image/jpg;base64," . base64_encode($data), $body);
|
||||
|
||||
$string = $body;
|
||||
$start = "<head>";
|
||||
$end = "</head>";
|
||||
if (strpos($string, $start) == false || strpos($string, $start) == false) {
|
||||
|
||||
} else {
|
||||
$ini = strpos($string, $start);
|
||||
$ini += strlen($start);
|
||||
$len = strpos($string, $end, $ini) - $ini;
|
||||
$parsed = substr($string, $ini, $len);
|
||||
$body2 = $parsed;
|
||||
$body = str_replace($body2, " ", $body);
|
||||
}
|
||||
}
|
||||
}
|
||||
}
|
||||
else {
|
||||
$body = $conversation->body;
|
||||
$attachments = App\Model\helpdesk\Ticket\Ticket_attachments::where('thread_id','=',$conversation->id)->orderBy('id', 'DESC')->get();
|
||||
foreach($attachments as $attachment)
|
||||
{
|
||||
if($attachment->type == 'pdf')
|
||||
{
|
||||
}elseif($attachment->type == 'docx')
|
||||
{
|
||||
}
|
||||
else
|
||||
{
|
||||
$image = @imagecreatefromstring($attachment->file);
|
||||
ob_start();
|
||||
imagejpeg($image, null, 80);
|
||||
$data = ob_get_contents();
|
||||
ob_end_clean();
|
||||
$var = '<img src="data:image/jpg;base64,' . base64_encode($data) . '" />';
|
||||
$body = str_replace($attachment->name, "data:image/jpg;base64," . base64_encode($data), $body);
|
||||
$string = $body;
|
||||
$start = "<head>";
|
||||
$end = "</head>";
|
||||
if (strpos($string, $start) == false || strpos($string, $start) == false) {
|
||||
|
||||
} else {
|
||||
$ini = strpos($string, $start);
|
||||
$ini += strlen($start);
|
||||
$len = strpos($string, $end, $ini) - $ini;
|
||||
$parsed = substr($string, $ini, $len);
|
||||
$body2 = $parsed;
|
||||
$body = str_replace($body2, " ", $body);
|
||||
}
|
||||
?>
|
||||
<ol class="comment-list" >
|
||||
<li class="comment">
|
||||
<article class="comment-body">
|
||||
<footer class="comment-meta"<?php if ($role->role == "user") { ?> style="background-color: hsla(100, 100%, 51%, 0.15)" <?php } else { ?> style="background-color:#FFFCB3" <?php } ?> >
|
||||
<div class="comment-author">
|
||||
|
||||
$string = $body;
|
||||
$start = "<head>";
|
||||
$end = "</head>";
|
||||
if(strpos($string,$start) == false || strpos($string,$start) == false)
|
||||
{
|
||||
}
|
||||
else
|
||||
{
|
||||
$ini = strpos($string,$start);
|
||||
$ini += strlen($start);
|
||||
$len = strpos($string,$end,$ini) - $ini;
|
||||
$parsed = substr($string,$ini,$len);
|
||||
$body2 = $parsed;
|
||||
$body = str_replace($body2 ," " ,$body);
|
||||
}
|
||||
<img src="{{$role->profile_pic}}"alt="" height="50" width="50" class="avatar" <?php if ($role->role == "user") { ?>style="box-shadow: 0 1px 3px #00FF26;" <?php } else { ?> style="box-shadow: 0 1px 3px #FFEC00;" <?php } ?> >
|
||||
@if($role->role == "user")
|
||||
<b class="fn"><a href="#" rel="external" class="url">{{$role->user_name}}</a></b>
|
||||
@else
|
||||
<b class="fn"><a href="#" rel="external" class="url">{{$role->first_name." ".$role->last_name}}</a></b>
|
||||
<div class="ticketratings pull-right"> <table><tbody>
|
||||
@foreach($ratings as $rating)
|
||||
@if($rating->rating_area == 'Comment Area')
|
||||
<?php
|
||||
$rating_value = App\Model\helpdesk\Ratings\RatingRef::where('rating_id', '=', $rating->id)->where('thread_id', '=', $conversation->id)->first();
|
||||
if ($rating_value == null) {
|
||||
$ratingval = '0';
|
||||
} else {
|
||||
$ratingval = $rating_value->rating_value;
|
||||
}
|
||||
?>
|
||||
<form class="foo2">
|
||||
<tr>
|
||||
<th><div class="ticketratingtitle">{!! $rating->name !!} </div></th> 
|
||||
|
||||
<td>
|
||||
<?php for ($i = 1; $i <= $rating->rating_scale; $i++) { ?>
|
||||
<input type="radio" class="star" id="star5" name="{!! $rating->name !!},{!! $conversation->id !!}" value="{!! $i !!}"<?php echo ($ratingval == $i) ? 'checked' : '' ?> />
|
||||
<?php } ?>
|
||||
<!-- <input type="radio" class="star" id="star4" name="rating" value="2"<?php echo ($tickets->rating == '2') ? 'checked' : '' ?> />
|
||||
<input type="radio" class="star" id="star3" name="rating" value="3"<?php echo ($tickets->rating == '3') ? 'checked' : '' ?>/>
|
||||
<input type="radio" class="star" id="star2" name="rating" value="4"<?php echo ($tickets->rating == '4') ? 'checked' : '' ?>/>
|
||||
<input type="radio" class="star" id="star1" name="rating" value="5"<?php echo ($tickets->rating == '5') ? 'checked' : '' ?> />-->
|
||||
</td>
|
||||
</tr>
|
||||
</form>
|
||||
@endif
|
||||
@endforeach
|
||||
</tbody></table></div>
|
||||
@endif
|
||||
</div><!-- .comment-author -->
|
||||
<div class="comment-metadata">
|
||||
<small class="date text-muted">
|
||||
<time datetime="2013-10-23T01:50:50+00:00"><i class="fa fa-clock-o"> </i> {{ UTC::usertimezone($conversation->created_at) }}</time>
|
||||
</small>
|
||||
</div><!-- .comment-metadata -->
|
||||
</footer><!-- .comment-meta -->
|
||||
<div class="comment-content">
|
||||
<p>{!! $body !!}</p>
|
||||
</div><!-- .comment-content -->
|
||||
<div class="timeline-footer" style="margin-bottom:-5px">
|
||||
<?php
|
||||
$attachments = App\Model\helpdesk\Ticket\Ticket_attachments::where('thread_id', '=', $conversation->id)->get();
|
||||
$i = 0;
|
||||
foreach ($attachments as $attachment) {
|
||||
if ($attachment->poster == 'ATTACHMENT') {
|
||||
$i++;
|
||||
}
|
||||
}
|
||||
}
|
||||
$string = $body;
|
||||
$start = "<head>";
|
||||
$end = "</head>";
|
||||
if(strpos($string,$start) == false || strpos($string,$start) == false)
|
||||
{
|
||||
if ($i > 0) {
|
||||
echo "<hr style='border-top: 1px dotted #FFFFFF;margin-top:0px;margin-bottom:0px;background-color:#8B8C90;'><h4 class='box-title'><b>" . $i . " </b> Attachments</h4>";
|
||||
}
|
||||
?>
|
||||
<ul class='mailbox-attachments clearfix'>
|
||||
<?php
|
||||
foreach ($attachments as $attachment) {
|
||||
$size = $attachment->size;
|
||||
$units = array('B', 'KB', 'MB', 'GB', 'TB', 'PB', 'EB', 'ZB', 'YB');
|
||||
$power = $size > 0 ? floor(log($size, 1024)) : 0;
|
||||
$value = number_format($size / pow(1024, $power), 2, '.', ',') . ' ' . $units[$power];
|
||||
if ($attachment->poster == 'ATTACHMENT') {
|
||||
if ($attachment->type == 'jpg' || $attachment->type == 'JPG' || $attachment->type == 'jpeg' || $attachment->type == 'JPEG' || $attachment->type == 'png' || $attachment->type == 'PNG' || $attachment->type == 'gif' || $attachment->type == 'GIF') {
|
||||
$image = @imagecreatefromstring($attachment->file);
|
||||
ob_start();
|
||||
imagejpeg($image, null, 80);
|
||||
$data = ob_get_contents();
|
||||
ob_end_clean();
|
||||
$var = '<a href="' . URL::route('image', array('image_id' => $attachment->id)) . '" target="_blank"><img style="max-width:200px;height:133px;" src="data:image/jpg;base64,' . base64_encode($data) . '"/></a>';
|
||||
echo '<li style="background-color:#f4f4f4;"><span class="mailbox-attachment-icon has-img">' . $var . '</span><div class="mailbox-attachment-info"><b style="word-wrap: break-word;">' . $attachment->name . '</b><br/><p>' . $value . '</p></div></li>';
|
||||
} else {
|
||||
$var = '<a style="max-width:200px;height:133px;color:#666;" href="' . URL::route('image', array('image_id' => $attachment->id)) . '" target="_blank"><span class="mailbox-attachment-icon" style="background-color:#fff;">' . strtoupper($attachment->type) . '</span><div class="mailbox-attachment-info"><span ><b style="word-wrap: break-word;">' . $attachment->name . '</b><br/><p>' . $value . '</p></span></div></a>';
|
||||
echo '<li style="background-color:#f4f4f4;">' . $var . '</li>';
|
||||
}
|
||||
}
|
||||
else
|
||||
{
|
||||
$ini = strpos($string,$start);
|
||||
$ini += strlen($start);
|
||||
$len = strpos($string,$end,$ini) - $ini;
|
||||
$parsed = substr($string,$ini,$len);
|
||||
$body2 = $parsed;
|
||||
$body = str_replace($body2 ," " ,$body);
|
||||
}
|
||||
?>
|
||||
<ol class="comment-list" >
|
||||
<li class="comment">
|
||||
<article class="comment-body">
|
||||
<footer class="comment-meta"<?php if($role->role == "user") { ?> style="background-color: hsla(100, 100%, 51%, 0.15)" <?php } else { ?> style="background-color:#FFFCB3" <?php } ?> >
|
||||
<div class="comment-author">
|
||||
@if($role->profile_pic)
|
||||
<img src="{{asset('lb-faveo/media/profilepic')}}{{'/'}}{{$role->profile_pic}}"alt="" height="50" width="50" class="avatar" <?php if($role->role == "user") { ?>style="box-shadow: 0 1px 3px #00FF26;" <?php } else { ?> style="box-shadow: 0 1px 3px #FFEC00;" <?php } ?> >
|
||||
@else
|
||||
<img src="{{ Gravatar::src($role->email) }}" alt="" height="50" width="50" class="avatar" <?php if($role->role == "user") { ?>style="box-shadow: 0 1px 3px #00FF26;" <?php } else { ?> style="box-shadow: 0 1px 3px #FFEC00;" <?php } ?> >
|
||||
@endif
|
||||
@if($role->role == "user")
|
||||
<b class="fn"><a href="#" rel="external" class="url">{{$role->user_name}}</a></b>
|
||||
@else
|
||||
<b class="fn"><a href="#" rel="external" class="url">{{$role->first_name." ".$role->last_name}}</a></b>
|
||||
<div class="ticketratings pull-right"> <table><tbody>
|
||||
<form id="foo2">
|
||||
<tr>
|
||||
<th> <div class="ticketratingtitle">Reply rating </div></th> 
|
||||
<td>
|
||||
<input type="radio" class="star" id="star5" name="rating2" value="1"<?php echo ($conversation->reply_rating=='1')?'checked':'' ?> />
|
||||
<input type="radio" class="star" id="star4" name="rating2" value="2"<?php echo ($conversation->reply_rating=='2')?'checked':'' ?> />
|
||||
<input type="radio" class="star" id="star3" name="rating2" value="3"<?php echo ($conversation->reply_rating=='3')?'checked':'' ?> />
|
||||
<input type="radio" class="star" id="star2" name="rating2" value="4"<?php echo ($conversation->reply_rating=='4')?'checked':'' ?> />
|
||||
<input type="radio" class="star" id="star1" name="rating2" value="5"<?php echo ($conversation->reply_rating=='5')?'checked':'' ?> />
|
||||
</td></tr></form></tbody></table></div>
|
||||
|
||||
@endif
|
||||
</div><!-- .comment-author -->
|
||||
<div class="comment-metadata">
|
||||
<small class="date text-muted">
|
||||
<time datetime="2013-10-23T01:50:50+00:00"><i class="fa fa-clock-o"> </i> {{ UTC::usertimezone($conversation->created_at) }}</time>
|
||||
</small>
|
||||
</div><!-- .comment-metadata -->
|
||||
</footer><!-- .comment-meta -->
|
||||
<div class="comment-content">
|
||||
<p>{!! $body !!}</p>
|
||||
</div><!-- .comment-content -->
|
||||
<div class="timeline-footer" style="margin-bottom:-5px">
|
||||
<?php
|
||||
$attachments = App\Model\helpdesk\Ticket\Ticket_attachments::where('thread_id','=',$conversation->id)->get();
|
||||
$i = 0;
|
||||
foreach($attachments as $attachment) {
|
||||
if($attachment->poster == 'ATTACHMENT') {
|
||||
$i++;
|
||||
}
|
||||
}
|
||||
if($i>0)
|
||||
{
|
||||
echo "<hr style='border-top: 1px dotted #FFFFFF;margin-top:0px;margin-bottom:0px;background-color:#8B8C90;'><h4 class='box-title'><b>".$i." </b> Attachments</h4>";
|
||||
}
|
||||
?>
|
||||
<ul class='mailbox-attachments clearfix'>
|
||||
<?php
|
||||
foreach($attachments as $attachment)
|
||||
{
|
||||
}
|
||||
?>
|
||||
</ul>
|
||||
</div>
|
||||
</article><!-- .comment-body -->
|
||||
</li><!-- .comment -->
|
||||
</ol>
|
||||
|
||||
$size = $attachment->size;
|
||||
$units = array( 'B', 'KB', 'MB', 'GB', 'TB', 'PB', 'EB', 'ZB', 'YB');
|
||||
$power = $size > 0 ? floor(log($size, 1024)) : 0;
|
||||
$value = number_format($size / pow(1024, $power), 2, '.', ',') . ' ' . $units[$power];
|
||||
|
||||
|
||||
if($attachment->poster == 'ATTACHMENT')
|
||||
{
|
||||
if($attachment->type == 'jpg'||$attachment->type == 'JPG'||$attachment->type == 'jpeg'||$attachment->type == 'JPEG'||$attachment->type == 'png'||$attachment->type == 'PNG'||$attachment->type == 'gif'||$attachment->type == 'GIF')
|
||||
{
|
||||
$image = @imagecreatefromstring($attachment->file);
|
||||
ob_start();
|
||||
imagejpeg($image, null, 80);
|
||||
$data = ob_get_contents();
|
||||
ob_end_clean();
|
||||
$var = '<a href="'.URL::route('image', array('image_id' => $attachment->id)).'" target="_blank"><img style="max-width:200px;height:133px;" src="data:image/jpg;base64,' . base64_encode($data) . '"/></a>';
|
||||
<?php
|
||||
?>
|
||||
|
||||
|
||||
echo '<li style="background-color:#f4f4f4;"><span class="mailbox-attachment-icon has-img">'.$var.'</span><div class="mailbox-attachment-info"><b style="word-wrap: break-word;">'.$attachment->name.'</b><br/><p>'.$value.'</p></div></li>';
|
||||
}
|
||||
else
|
||||
{
|
||||
$var = '<a style="max-width:200px;height:133px;color:#666;" href="'.URL::route('image', array('image_id' => $attachment->id)).'" target="_blank"><span class="mailbox-attachment-icon" style="background-color:#fff;">'.strtoupper($attachment->type).'</span><div class="mailbox-attachment-info"><span ><b style="word-wrap: break-word;">'.$attachment->name.'</b><br/><p>'.$value.'</p></span></div></a>';
|
||||
echo '<li style="background-color:#f4f4f4;">'.$var.'</li>';
|
||||
}
|
||||
}
|
||||
}
|
||||
?>
|
||||
</ul>
|
||||
</div>
|
||||
</article><!-- .comment-body -->
|
||||
</li><!-- .comment -->
|
||||
</ol>
|
||||
|
||||
<?php
|
||||
|
||||
?>
|
||||
|
||||
|
||||
<?php }
|
||||
?>
|
||||
<div class="pull-right" style="margin-top:-30px;margin-bottom:-30px">
|
||||
<?php echo $conversations->setPath( url('check_ticket/{'.$id.'}'))->render(); ?>
|
||||
<div class="pull-right" style="margin-top:-30px;margin-bottom:-30px">
|
||||
<?php echo $conversations->setPath(url('check_ticket/{' . $id . '}'))->render(); ?>
|
||||
</div>
|
||||
<br/><br/>
|
||||
@if(Session::has('success1'))
|
||||
<div class="alert alert-success alert-dismissable" id='formabc'>
|
||||
<i class="fa fa-check-circle"></i>
|
||||
<b>Success!</b>
|
||||
<button type="button" class="close" data-dismiss="alert" aria-hidden="true">×</button>
|
||||
{{Session::get('success1')}}
|
||||
</div>
|
||||
@endif
|
||||
<!-- failure message -->
|
||||
@if(Session::has('fails1'))
|
||||
<div class="alert alert-danger alert-dismissable" id='formabc'>
|
||||
<i class="fa fa-ban"></i>
|
||||
<b>Alert!</b> Failed.
|
||||
<button type="button" class="close" data-dismiss="alert" aria-hidden="true">×</button>
|
||||
{{Session::get('fails1')}}
|
||||
</div>
|
||||
@endif
|
||||
@if(Session::has('success1'))
|
||||
<div class="alert alert-success alert-dismissable" id='formabc'>
|
||||
<i class="fa fa-check-circle"></i>
|
||||
<button type="button" class="close" data-dismiss="alert" aria-hidden="true">×</button>
|
||||
{{Session::get('success1')}}
|
||||
</div>
|
||||
@endif
|
||||
<!-- failure message -->
|
||||
@if(Session::has('fails1'))
|
||||
<div class="alert alert-danger alert-dismissable" id='formabc'>
|
||||
<i class="fa fa-ban"></i>
|
||||
<b>{!! Lang::get('lang.alert') !!}!</b>
|
||||
<button type="button" class="close" data-dismiss="alert" aria-hidden="true">×</button>
|
||||
{{Session::get('fails1')}}
|
||||
</div>
|
||||
@endif
|
||||
<?php $id2 = Crypt::decrypt($id); ?>
|
||||
<div id="respond" class="comment-respond form-border">
|
||||
<h3 id="reply-title" class="comment-reply-title section-title"><i class="line"></i>{!! Lang::get('lang.leave_a_reply') !!}</h3>
|
||||
@if(Auth::user())
|
||||
{!! Form::open(['url'=>'post/reply/'.$id2.'#formabc']) !!}
|
||||
{!! Form::open(['url'=>'post/reply/'.$id2.'#formabc']) !!}
|
||||
@else
|
||||
{!! Form::open(['url'=>'post-ticket-reply/'.$id.'#formabc']) !!}
|
||||
{!! Form::open(['url'=>'post-ticket-reply/'.$id.'#formabc']) !!}
|
||||
@endif
|
||||
<div class="row">
|
||||
<div class="form-group">
|
||||
<div class="col-md-12">
|
||||
<div class="form-group ">
|
||||
<textarea class="form-control" name="comment" cols="30" rows="8"></textarea>
|
||||
</div>
|
||||
</div>
|
||||
</div>
|
||||
</div>
|
||||
<div class="text-right">
|
||||
<button type="submit" class="btn btn-custom btn-lg">{!! Lang::get('lang.post_comment') !!}</button>
|
||||
<div class="row">
|
||||
<div class="form-group">
|
||||
<div class="col-md-12">
|
||||
<div class="form-group ">
|
||||
<textarea class="form-control" name="comment" cols="30" rows="8"></textarea>
|
||||
</div>
|
||||
</div>
|
||||
</div>
|
||||
</div>
|
||||
<div class="text-right">
|
||||
<button type="submit" class="btn btn-custom btn-lg">{!! Lang::get('lang.post_comment') !!}</button>
|
||||
</div>
|
||||
{!! Form::close() !!}
|
||||
</div>
|
||||
|
||||
|
||||
<script type="text/javascript">
|
||||
|
||||
$(document).ready(function() {
|
||||
var Data = $('input[name="rating"]:checked').val();
|
||||
var Data2 = $('input[name="rating2"]:checked').val();
|
||||
if (Data) {
|
||||
$('input[name=rating]').rating('readOnly');
|
||||
jQuery('.star').attr('disabled', true);
|
||||
|
||||
}
|
||||
$('input[name=rating]').change(function() {
|
||||
$('#foo').submit();
|
||||
});
|
||||
$('input[name=rating2]').change(function() {
|
||||
$('#foo2').submit();
|
||||
});
|
||||
// process the form
|
||||
$('#foo').submit(function(event) {
|
||||
|
||||
// get the form data
|
||||
// there are many ways to get this data using jQuery (you can use the class or id also)
|
||||
var formData = $('input[name="rating"]:checked').val();
|
||||
|
||||
//$('#foo').serialize();
|
||||
// process the form
|
||||
$("#cc_page").on('click', '.search_r', function() {
|
||||
var search_r = $('a', this).attr('id');
|
||||
$.ajax({
|
||||
type : 'POST', // define the type of HTTP verb we want to use (POST for our form)
|
||||
url : '../rating/'+<?php echo $tickets->id ?>+'/'+formData, // the url where we want to POST
|
||||
data : formData, // our data object
|
||||
dataType : 'json', // what type of data do we expect back from the server
|
||||
|
||||
success : function() {
|
||||
|
||||
type: "GET",
|
||||
url: "../ticket/status/{{$tickets->id}}/" + search_r,
|
||||
beforeSend: function() {
|
||||
$("#refresh").hide();
|
||||
$("#loader").show();
|
||||
},
|
||||
success: function(response) {
|
||||
$("#refresh").load("../check_ticket/{!! $id !!} #refresh");
|
||||
$("#refresh").show();
|
||||
$("#loader").hide();
|
||||
var message = response;
|
||||
$("#alert11").show();
|
||||
$('#message-success1').html(message);
|
||||
setInterval(function() {
|
||||
$("#alert11").hide();
|
||||
}, 4000);
|
||||
}
|
||||
});
|
||||
|
||||
// using the done promise callback
|
||||
|
||||
// stop the form from submitting the normal way and refreshing the page
|
||||
event.preventDefault();
|
||||
return false;
|
||||
});
|
||||
// process the form
|
||||
$('#foo2').submit(function(event) {
|
||||
|
||||
// get the form data
|
||||
// there are many ways to get this data using jQuery (you can use the class or id also)
|
||||
var formData = $('input[name="rating2"]:checked').val();
|
||||
//$('#foo').serialize();
|
||||
// process the form
|
||||
$.ajax({
|
||||
type : 'POST', // define the type of HTTP verb we want to use (POST for our form)
|
||||
url : '../rating2/'+<?php echo $thread->id ?>+'/'+formData, // the url where we want to POST
|
||||
data : formData, // our data object
|
||||
dataType : 'json', // what type of data do we expect back from the server
|
||||
|
||||
success : function() {
|
||||
|
||||
}
|
||||
$(document).ready(function() {
|
||||
var Data = $('input[name="rating"]:checked').val();
|
||||
var Data2 = $('input[name="rating2"]:checked').val();
|
||||
if (Data) {
|
||||
$('input[name=rating]').rating('readOnly');
|
||||
jQuery('.star').attr('disabled', true);
|
||||
}
|
||||
$('.star').change(function() {
|
||||
$('#foo').submit();
|
||||
$('.foo2').submit();
|
||||
});
|
||||
|
||||
// process the form
|
||||
$('#foo').submit(function(event) {
|
||||
// get the form data
|
||||
// there are many ways to get this data using jQuery (you can use the class or id also)
|
||||
var formData = $(this).serialize();
|
||||
//$('#foo').serialize();
|
||||
// process the form
|
||||
$.ajax({
|
||||
type: 'POST', // define the type of HTTP verb we want to use (POST for our form)
|
||||
url: '../rating/' +<?php echo $tickets->id ?>, // the url where we want to POST
|
||||
data: formData, // our data object
|
||||
dataType: 'json', // what type of data do we expect back from the server
|
||||
success: function() {
|
||||
}
|
||||
});
|
||||
// using the done promise callback
|
||||
|
||||
// stop the form from submitting the normal way and refreshing the page
|
||||
event.preventDefault();
|
||||
// stop the form from submitting the normal way and refreshing the page
|
||||
event.preventDefault();
|
||||
});
|
||||
// process the form
|
||||
$('.foo2').submit(function(event) {
|
||||
// get the form data
|
||||
// there are many ways to get this data using jQuery (you can use the class or id also)
|
||||
var formData = $(this).serialize();
|
||||
//$('#foo').serialize();
|
||||
// process the form
|
||||
$.ajax({
|
||||
type: 'POST', // define the type of HTTP verb we want to use (POST for our form)
|
||||
url: '../rating2/' +<?php echo $tickets->id ?>, // the url where we want to POST
|
||||
data: formData, // our data object
|
||||
dataType: 'json', // what type of data do we expect back from the server
|
||||
success: function() {
|
||||
}
|
||||
});
|
||||
// using the done promise callback
|
||||
// stop the form from submitting the normal way and refreshing the page
|
||||
event.preventDefault();
|
||||
});
|
||||
});
|
||||
|
||||
});
|
||||
$(function () {
|
||||
$(function() {
|
||||
//Add text editor
|
||||
$("textarea").wysihtml5();
|
||||
});
|
||||
|
||||
|
||||
jQuery(document).ready(function() {
|
||||
// Close a ticket
|
||||
$('#close').on('click', function(e) {
|
||||
@@ -495,18 +497,18 @@ $('#foo2').submit();
|
||||
$("#refresh").load("../check_ticket/{!! $id !!} #refresh");
|
||||
$("#refresh").show();
|
||||
$("#loader").hide();
|
||||
|
||||
var message = "Success! Your Ticket have been Resolved";
|
||||
$("#alert11").show();
|
||||
$('#message-success1').html(message);
|
||||
setInterval(function(){$("#alert11").hide();
|
||||
setInterval(function() {
|
||||
$("#alert11").hide();
|
||||
setTimeout(function() {
|
||||
var link = document.querySelector('#load-inbox');
|
||||
if(link) {
|
||||
if (link) {
|
||||
link.click();
|
||||
}
|
||||
}, 500);
|
||||
},2000);
|
||||
}, 2000);
|
||||
}
|
||||
})
|
||||
return false;
|
||||
@@ -529,25 +531,13 @@ $('#foo2').submit();
|
||||
var message = "Success! Your Ticket have been Opened";
|
||||
$("#alert11").show();
|
||||
$('#message-success1').html(message);
|
||||
setInterval(function(){$("#alert11").hide(); },4000);
|
||||
|
||||
setInterval(function() {
|
||||
$("#alert11").hide();
|
||||
}, 4000);
|
||||
}
|
||||
})
|
||||
return false;
|
||||
});
|
||||
|
||||
});
|
||||
|
||||
|
||||
|
||||
|
||||
</script>
|
||||
|
||||
|
||||
@stop
|
||||
|
||||
|
||||
|
||||
|
||||
|
||||
|
||||
@stop
|
||||
@@ -0,0 +1,550 @@
|
||||
@extends('themes.default1.client.layout.client')
|
||||
|
||||
@section('HeadInclude')
|
||||
|
||||
@stop
|
||||
|
||||
@section('breadcrumb')
|
||||
<div class="site-hero clearfix">
|
||||
<ol class="breadcrumb breadcrumb-custom">
|
||||
<li class="text">{!! Lang::get('lang.you_are_here') !!}: </li>
|
||||
<li><a href="#">{!! Lang::get('lang.home') !!}</a></li>
|
||||
<li class="active">{!! Lang::get('lang.ticket_status') !!}</li>
|
||||
</ol>
|
||||
</div>
|
||||
@stop
|
||||
|
||||
@section('content')
|
||||
<?php
|
||||
$tickets = App\Model\helpdesk\Ticket\Tickets::where('id','=',\Crypt::decrypt($id))->first();
|
||||
$thread = App\Model\helpdesk\Ticket\Ticket_Thread::where('ticket_id','=',\Crypt::decrypt($id))->first();
|
||||
//$user = App\User::where('id','=',$id1)->first();?>
|
||||
|
||||
<!-- Main content -->
|
||||
<div class="box box-primary">
|
||||
<div class="box-header">
|
||||
<div class="row">
|
||||
<div class="col-md-9">
|
||||
<section class="content-header"><h3 class="box-title"><i class="fa fa-user"> </i> {{$thread->title}} </h3> ( {{$tickets->ticket_number}} )
|
||||
</section>
|
||||
</div>
|
||||
<div class="col-md-3">
|
||||
<div class="pull-right">
|
||||
<!-- <button type="button" class="btn btn-default"><i class="fa fa-edit" style="color:green;"> </i> Edit</button> -->
|
||||
{{-- <button type="button" class="btn btn-default"><i class="fa fa-print" style="color:blue;"> </i> {!! link_to_route('ticket.print','Print',[$tickets->id]) !!}</button> --}}
|
||||
<!-- </div> -->
|
||||
<div class="btn-group">
|
||||
<button type="button" class="btn btn-default dropdown-toggle" data-toggle="dropdown"><i class="fa fa-exchange" style="color:teal;"> </i>
|
||||
{!! Lang::get('lang.change_status') !!} <span class="caret"></span>
|
||||
</button>
|
||||
<ul class="dropdown-menu">
|
||||
<li><a href="#" id="open"><i class="fa fa-folder-open" style="color:#FFD600;"> </i>{!! Lang::get('lang.open') !!}</a></li>
|
||||
<li><a href="#" id="close"><i class="fa fa-check" style="color:#15F109;"> </i>{!! Lang::get('lang.close') !!}</a></li>
|
||||
<li><a href="#" id="resolved"><i class="fa fa-check-circle " style="color:#0EF1BE;"> </i> {!! Lang::get('lang.resolved') !!}</a></li>
|
||||
</ul>
|
||||
</div>
|
||||
{!! Form::close() !!}
|
||||
</div>
|
||||
</div>
|
||||
</div>
|
||||
<div class="row">
|
||||
<div class="col-md-12">
|
||||
<div class="ticketratings pull-right">
|
||||
<table><tbody>
|
||||
<form id="foo">
|
||||
<tr>
|
||||
<th><div class="ticketratingtitle">Overall Satisfaction </div></th> 
|
||||
<td>
|
||||
<input type="radio" class="star" id="star5" name="rating" value="1"<?php echo ($tickets->rating=='1')?'checked':'' ?> />
|
||||
<input type="radio" class="star" id="star4" name="rating" value="2"<?php echo ($tickets->rating=='2')?'checked':'' ?> />
|
||||
<input type="radio" class="star" id="star3" name="rating" value="3"<?php echo ($tickets->rating=='3')?'checked':'' ?>/>
|
||||
<input type="radio" class="star" id="star2" name="rating" value="4"<?php echo ($tickets->rating=='4')?'checked':'' ?>/>
|
||||
<input type="radio" class="star" id="star1" name="rating" value="5"<?php echo ($tickets->rating=='5')?'checked':'' ?> />
|
||||
</td>
|
||||
</tr>
|
||||
</form>
|
||||
</tbody> </table>
|
||||
</div>
|
||||
</div>
|
||||
</div>
|
||||
|
||||
</div>
|
||||
<div class="box-body" style="margin-bottom:-10px">
|
||||
<div class="row">
|
||||
<div id="loader" style="display:none;">
|
||||
<div class="col-xs-5">
|
||||
</div>
|
||||
<div class="col-xs-1">
|
||||
<img src="{{asset("lb-faveo/media/images/gifloader.gif")}}"><br/><br/><br/><br/><br/><br/><br/><br/><br/><br/>
|
||||
</div>
|
||||
<div class="col-xs-6">
|
||||
</div>
|
||||
</div>
|
||||
<section class="content" id="refresh" style="margin-bottom:-10px;margin-top:-10px">
|
||||
<div class="col-md-12">
|
||||
<?php
|
||||
$priority = App\Model\helpdesk\Ticket\Ticket_Priority::where('priority_id','=',$tickets->priority_id)->first();
|
||||
?>
|
||||
<div class="callout callout-default ">
|
||||
<div class="row">
|
||||
<div class="col-md-3">
|
||||
<?php
|
||||
$sla = $tickets->sla;
|
||||
$SlaPlan = App\Model\helpdesk\Manage\Sla_plan::where('id','=',1)->first();?>
|
||||
<b>{!! Lang::get('lang.sla_plan') !!}: {{$SlaPlan->grace_period}} </b>
|
||||
</div>
|
||||
<div class="col-md-3">
|
||||
<b>{!! Lang::get('lang.created_date') !!}: </b> {{ UTC::usertimezone($tickets->created_at) }}
|
||||
</div>
|
||||
<div class="col-md-3">
|
||||
<b>{!! Lang::get('lang.due_date') !!}: </b>
|
||||
<?php
|
||||
$time = $tickets->created_at;
|
||||
$time = date_create($time);
|
||||
date_add($time, date_interval_create_from_date_string($SlaPlan->grace_period));
|
||||
echo UTC::usertimezone(date_format($time, 'd/m/Y H:i:s'));
|
||||
?>
|
||||
</div>
|
||||
<div class="col-md-3">
|
||||
<?php $response = App\Model\helpdesk\Ticket\Ticket_Thread::where('ticket_id','=',$tickets->id)->where('is_internal','=',0)->get();?>
|
||||
@foreach($response as $last)
|
||||
<?php $ResponseDate = $last->created_at; ?>
|
||||
@endforeach
|
||||
<b>{!! Lang::get('lang.last_response') !!}: </b> {{ UTC::usertimezone($ResponseDate)}}
|
||||
</div>
|
||||
</div>
|
||||
</div>
|
||||
</div>
|
||||
<div class="col-md-6">
|
||||
<table class="table table-hover">
|
||||
<!-- <tr><th></th><th></th></tr> -->
|
||||
<tr><td><b>{!! Lang::get('lang.status') !!}:</b></td> <?php $status = App\Model\helpdesk\Ticket\Ticket_Status::where('id','=',$tickets->status)->first();?>
|
||||
|
||||
@if($status->id == 1)
|
||||
<td title="{{$status->properties}}" style="color:orange">{{$status->name}}</td></tr>
|
||||
@elseif($status->id == 2)
|
||||
<td title="{{$status->properties}}" style="color:green">{{$status->name}}</td></tr>
|
||||
@elseif($status->id == 3)
|
||||
<td title="{{$status->properties}}" style="color:green">{{$status->name}}</td></tr>
|
||||
@endif
|
||||
|
||||
<tr><td><b>{!! Lang::get('lang.priority') !!}:</b></td> <?php $priority = App\Model\helpdesk\Ticket\Ticket_Priority::where('priority_id','=',$tickets->priority_id)->first();?>
|
||||
|
||||
@if($priority->priority_id == 1)
|
||||
<td title="{{$priority->priority_desc}}" style="color:green">{{$priority->priority_desc}}</td>
|
||||
@elseif($priority->priority_id == 2)
|
||||
<td title="{{$priority->priority_desc}}" style="color:orange">{{$priority->priority_desc}}</td>
|
||||
@elseif($priority->priority_id == 3)
|
||||
<td title="{{$priority->priority_desc}}" style="color:red">{{$priority->priority_desc}}</td>
|
||||
@endif
|
||||
|
||||
</tr>
|
||||
<tr><td><b>{!! Lang::get('lang.department') !!}:</b></td>
|
||||
<?php
|
||||
$help_topic = App\Model\helpdesk\Manage\Help_topic::where('id','=',$tickets->help_topic_id)->first();
|
||||
$department = App\Model\helpdesk\Agent\Department::where('id', '=', $help_topic->department)->first();
|
||||
?>
|
||||
<td title="{{ $department->name }}">{!! $department->name !!}</td></tr>
|
||||
</table>
|
||||
<!-- </div> -->
|
||||
</div>
|
||||
<div class="col-md-6">
|
||||
<!-- <div class="callout callout-success"> -->
|
||||
<table class="table table-hover">
|
||||
<!-- <tr><th></th><th></th></tr> -->
|
||||
<tr><td><b>{!! Lang::get('lang.help_topic') !!}:</b></td> <?php $help_topic = App\Model\helpdesk\Manage\Help_topic::where('id','=',$tickets->help_topic_id)->first();?><td title="{{$help_topic->topic}}">{{$help_topic->topic}}</td></tr>
|
||||
<tr><td><b>{!! Lang::get('lang.last_message') !!}:</b></td> <td>{{ucwords($last->poster)}}</td></tr>
|
||||
</table>
|
||||
</div>
|
||||
<!-- </div> -->
|
||||
</section>
|
||||
</div>
|
||||
</div>
|
||||
</div>
|
||||
<?php
|
||||
$conversations = App\Model\helpdesk\Ticket\Ticket_Thread::where('ticket_id', '=', $tickets->id)->where('is_internal', '=', 0)->paginate(10);
|
||||
foreach ($conversations as $conversation) {
|
||||
$ConvDate1 = $conversation->created_at;
|
||||
$ConvDate = explode(' ', $ConvDate1);
|
||||
|
||||
$date = $ConvDate[0];
|
||||
$time = $ConvDate[1];
|
||||
$time = substr($time, 0, -3);
|
||||
if (isset($data) && $date == $data) {
|
||||
|
||||
} else {
|
||||
$data = $ConvDate[0];
|
||||
}
|
||||
$role = App\User::where('id', '=', $conversation->user_id)->first();
|
||||
|
||||
$attachment = App\Model\helpdesk\Ticket\Ticket_attachments::where('thread_id','=',$conversation->id)->first();
|
||||
if ($attachment == null ) {
|
||||
$body = $conversation->body;
|
||||
} else {
|
||||
$body = $conversation->body;
|
||||
$attachments = App\Model\helpdesk\Ticket\Ticket_attachments::where('thread_id','=',$conversation->id)->orderBy('id', 'DESC')->get();
|
||||
foreach($attachments as $attachment)
|
||||
{
|
||||
if($attachment->type == 'pdf') {
|
||||
|
||||
} elseif($attachment->type == 'docx') {
|
||||
|
||||
} else {
|
||||
$image = @imagecreatefromstring($attachment->file);
|
||||
ob_start();
|
||||
imagejpeg($image, null, 80);
|
||||
$data = ob_get_contents();
|
||||
ob_end_clean();
|
||||
$var = '<img src="data:image/jpg;base64,' . base64_encode($data) . '" />';
|
||||
$body = str_replace($attachment->name, "data:image/jpg;base64," . base64_encode($data), $body);
|
||||
|
||||
$string = $body;
|
||||
$start = "<head>";
|
||||
$end = "</head>";
|
||||
if(strpos($string,$start) == false || strpos($string,$start) == false)
|
||||
{
|
||||
}
|
||||
else
|
||||
{
|
||||
$ini = strpos($string,$start);
|
||||
$ini += strlen($start);
|
||||
$len = strpos($string,$end,$ini) - $ini;
|
||||
$parsed = substr($string,$ini,$len);
|
||||
$body2 = $parsed;
|
||||
$body = str_replace($body2 ," " ,$body);
|
||||
}
|
||||
}
|
||||
}
|
||||
}
|
||||
$string = $body;
|
||||
$start = "<head>";
|
||||
$end = "</head>";
|
||||
if(strpos($string,$start) == false || strpos($string,$start) == false)
|
||||
{
|
||||
}
|
||||
else
|
||||
{
|
||||
$ini = strpos($string,$start);
|
||||
$ini += strlen($start);
|
||||
$len = strpos($string,$end,$ini) - $ini;
|
||||
$parsed = substr($string,$ini,$len);
|
||||
$body2 = $parsed;
|
||||
$body = str_replace($body2 ," " ,$body);
|
||||
}
|
||||
?>
|
||||
<ol class="comment-list" >
|
||||
<li class="comment">
|
||||
<article class="comment-body">
|
||||
<footer class="comment-meta"<?php if($role->role == "user") { ?> style="background-color: hsla(100, 100%, 51%, 0.15)" <?php } else { ?> style="background-color:#FFFCB3" <?php } ?> >
|
||||
<div class="comment-author">
|
||||
@if($role->profile_pic)
|
||||
<img src="{{asset('lb-faveo/media/profilepic')}}{{'/'}}{{$role->profile_pic}}"alt="" height="50" width="50" class="avatar" <?php if($role->role == "user") { ?>style="box-shadow: 0 1px 3px #00FF26;" <?php } else { ?> style="box-shadow: 0 1px 3px #FFEC00;" <?php } ?> >
|
||||
@else
|
||||
<img src="{{ Gravatar::src($role->email) }}" alt="" height="50" width="50" class="avatar" <?php if($role->role == "user") { ?>style="box-shadow: 0 1px 3px #00FF26;" <?php } else { ?> style="box-shadow: 0 1px 3px #FFEC00;" <?php } ?> >
|
||||
@endif
|
||||
@if($role->role == "user")
|
||||
<b class="fn"><a href="#" rel="external" class="url">{{$role->user_name}}</a></b>
|
||||
@else
|
||||
<b class="fn"><a href="#" rel="external" class="url">{{$role->first_name." ".$role->last_name}}</a></b>
|
||||
<div class="ticketratings pull-right"> <table><tbody>
|
||||
<form id="foo2">
|
||||
<tr>
|
||||
<th> <div class="ticketratingtitle">Reply rating </div></th> 
|
||||
<td>
|
||||
<input type="radio" class="star" id="star5" name="rating2" value="1"<?php echo ($conversation->reply_rating=='1')?'checked':'' ?> />
|
||||
<input type="radio" class="star" id="star4" name="rating2" value="2"<?php echo ($conversation->reply_rating=='2')?'checked':'' ?> />
|
||||
<input type="radio" class="star" id="star3" name="rating2" value="3"<?php echo ($conversation->reply_rating=='3')?'checked':'' ?> />
|
||||
<input type="radio" class="star" id="star2" name="rating2" value="4"<?php echo ($conversation->reply_rating=='4')?'checked':'' ?> />
|
||||
<input type="radio" class="star" id="star1" name="rating2" value="5"<?php echo ($conversation->reply_rating=='5')?'checked':'' ?> />
|
||||
</td></tr></form></tbody></table></div>
|
||||
|
||||
@endif
|
||||
</div><!-- .comment-author -->
|
||||
<div class="comment-metadata">
|
||||
<small class="date text-muted">
|
||||
<time datetime="2013-10-23T01:50:50+00:00"><i class="fa fa-clock-o"> </i> {{ UTC::usertimezone($conversation->created_at) }}</time>
|
||||
</small>
|
||||
</div><!-- .comment-metadata -->
|
||||
</footer><!-- .comment-meta -->
|
||||
<div class="comment-content">
|
||||
<p>{!! $body !!}</p>
|
||||
</div><!-- .comment-content -->
|
||||
<div class="timeline-footer" style="margin-bottom:-5px">
|
||||
<?php
|
||||
$attachments = App\Model\helpdesk\Ticket\Ticket_attachments::where('thread_id','=',$conversation->id)->get();
|
||||
$i = 0;
|
||||
foreach($attachments as $attachment) {
|
||||
if($attachment->poster == 'ATTACHMENT') {
|
||||
$i++;
|
||||
}
|
||||
}
|
||||
if($i>0)
|
||||
{
|
||||
echo "<hr style='border-top: 1px dotted #FFFFFF;margin-top:0px;margin-bottom:0px;background-color:#8B8C90;'><h4 class='box-title'><b>".$i." </b> Attachments</h4>";
|
||||
}
|
||||
?>
|
||||
<ul class='mailbox-attachments clearfix'>
|
||||
<?php
|
||||
foreach($attachments as $attachment)
|
||||
{
|
||||
|
||||
$size = $attachment->size;
|
||||
$units = array( 'B', 'KB', 'MB', 'GB', 'TB', 'PB', 'EB', 'ZB', 'YB');
|
||||
$power = $size > 0 ? floor(log($size, 1024)) : 0;
|
||||
$value = number_format($size / pow(1024, $power), 2, '.', ',') . ' ' . $units[$power];
|
||||
|
||||
|
||||
if($attachment->poster == 'ATTACHMENT')
|
||||
{
|
||||
if($attachment->type == 'jpg'||$attachment->type == 'JPG'||$attachment->type == 'jpeg'||$attachment->type == 'JPEG'||$attachment->type == 'png'||$attachment->type == 'PNG'||$attachment->type == 'gif'||$attachment->type == 'GIF')
|
||||
{
|
||||
$image = @imagecreatefromstring($attachment->file);
|
||||
ob_start();
|
||||
imagejpeg($image, null, 80);
|
||||
$data = ob_get_contents();
|
||||
ob_end_clean();
|
||||
$var = '<a href="'.URL::route('image', array('image_id' => $attachment->id)).'" target="_blank"><img style="max-width:200px;height:133px;" src="data:image/jpg;base64,' . base64_encode($data) . '"/></a>';
|
||||
|
||||
|
||||
echo '<li style="background-color:#f4f4f4;"><span class="mailbox-attachment-icon has-img">'.$var.'</span><div class="mailbox-attachment-info"><b style="word-wrap: break-word;">'.$attachment->name.'</b><br/><p>'.$value.'</p></div></li>';
|
||||
}
|
||||
else
|
||||
{
|
||||
$var = '<a style="max-width:200px;height:133px;color:#666;" href="'.URL::route('image', array('image_id' => $attachment->id)).'" target="_blank"><span class="mailbox-attachment-icon" style="background-color:#fff;">'.strtoupper($attachment->type).'</span><div class="mailbox-attachment-info"><span ><b style="word-wrap: break-word;">'.$attachment->name.'</b><br/><p>'.$value.'</p></span></div></a>';
|
||||
echo '<li style="background-color:#f4f4f4;">'.$var.'</li>';
|
||||
}
|
||||
}
|
||||
}
|
||||
?>
|
||||
</ul>
|
||||
</div>
|
||||
</article><!-- .comment-body -->
|
||||
</li><!-- .comment -->
|
||||
</ol>
|
||||
|
||||
<?php
|
||||
|
||||
?>
|
||||
|
||||
|
||||
<?php }
|
||||
?>
|
||||
<div class="pull-right" style="margin-top:-30px;margin-bottom:-30px">
|
||||
<?php echo $conversations->setPath( url('check_ticket/{'.$id.'}'))->render(); ?>
|
||||
</div>
|
||||
<br/><br/>
|
||||
@if(Session::has('success1'))
|
||||
<div class="alert alert-success alert-dismissable" id='formabc'>
|
||||
<i class="fa fa-check-circle"></i>
|
||||
<b>Success!</b>
|
||||
<button type="button" class="close" data-dismiss="alert" aria-hidden="true">×</button>
|
||||
{{Session::get('success1')}}
|
||||
</div>
|
||||
@endif
|
||||
<!-- failure message -->
|
||||
@if(Session::has('fails1'))
|
||||
<div class="alert alert-danger alert-dismissable" id='formabc'>
|
||||
<i class="fa fa-ban"></i>
|
||||
<b>Alert!</b> Failed.
|
||||
<button type="button" class="close" data-dismiss="alert" aria-hidden="true">×</button>
|
||||
{{Session::get('fails1')}}
|
||||
</div>
|
||||
@endif
|
||||
<?php $id2 = Crypt::decrypt($id); ?>
|
||||
<div id="respond" class="comment-respond form-border">
|
||||
<h3 id="reply-title" class="comment-reply-title section-title"><i class="line"></i>{!! Lang::get('lang.leave_a_reply') !!}</h3>
|
||||
@if(Auth::user())
|
||||
{!! Form::open(['url'=>'post/reply/'.$id2.'#formabc']) !!}
|
||||
@else
|
||||
{!! Form::open(['url'=>'post-ticket-reply/'.$id.'#formabc']) !!}
|
||||
@endif
|
||||
<div class="row">
|
||||
<div class="form-group">
|
||||
<div class="col-md-12">
|
||||
<div class="form-group ">
|
||||
<textarea class="form-control" name="comment" cols="30" rows="8"></textarea>
|
||||
</div>
|
||||
</div>
|
||||
</div>
|
||||
</div>
|
||||
<div class="text-right">
|
||||
<button type="submit" class="btn btn-custom btn-lg">{!! Lang::get('lang.post_comment') !!}</button>
|
||||
</div>
|
||||
{!! Form::close() !!}
|
||||
</div>
|
||||
|
||||
|
||||
<script type="text/javascript">
|
||||
|
||||
$(document).ready(function() {
|
||||
var Data = $('input[name="rating"]:checked').val();
|
||||
var Data2 = $('input[name="rating2"]:checked').val();
|
||||
if (Data) {
|
||||
$('input[name=rating]').rating('readOnly');
|
||||
jQuery('.star').attr('disabled', true);
|
||||
|
||||
}
|
||||
$('input[name=rating]').change(function() {
|
||||
$('#foo').submit();
|
||||
});
|
||||
$('input[name=rating2]').change(function() {
|
||||
$('#foo2').submit();
|
||||
});
|
||||
// process the form
|
||||
$('#foo').submit(function(event) {
|
||||
|
||||
// get the form data
|
||||
// there are many ways to get this data using jQuery (you can use the class or id also)
|
||||
var formData = $('input[name="rating"]:checked').val();
|
||||
|
||||
//$('#foo').serialize();
|
||||
// process the form
|
||||
$.ajax({
|
||||
type : 'POST', // define the type of HTTP verb we want to use (POST for our form)
|
||||
url : '../rating/'+<?php echo $tickets->id ?>+'/'+formData, // the url where we want to POST
|
||||
data : formData, // our data object
|
||||
dataType : 'json', // what type of data do we expect back from the server
|
||||
|
||||
success : function() {
|
||||
|
||||
}
|
||||
});
|
||||
|
||||
// using the done promise callback
|
||||
|
||||
// stop the form from submitting the normal way and refreshing the page
|
||||
event.preventDefault();
|
||||
});
|
||||
// process the form
|
||||
$('#foo2').submit(function(event) {
|
||||
|
||||
// get the form data
|
||||
// there are many ways to get this data using jQuery (you can use the class or id also)
|
||||
var formData = $('input[name="rating2"]:checked').val();
|
||||
//$('#foo').serialize();
|
||||
// process the form
|
||||
$.ajax({
|
||||
type : 'POST', // define the type of HTTP verb we want to use (POST for our form)
|
||||
url : '../rating2/'+<?php echo $thread->id ?>+'/'+formData, // the url where we want to POST
|
||||
data : formData, // our data object
|
||||
dataType : 'json', // what type of data do we expect back from the server
|
||||
|
||||
success : function() {
|
||||
|
||||
}
|
||||
});
|
||||
|
||||
// using the done promise callback
|
||||
|
||||
// stop the form from submitting the normal way and refreshing the page
|
||||
event.preventDefault();
|
||||
});
|
||||
|
||||
});
|
||||
$(function () {
|
||||
//Add text editor
|
||||
$("textarea").wysihtml5();
|
||||
});
|
||||
|
||||
|
||||
jQuery(document).ready(function() {
|
||||
// Close a ticket
|
||||
$('#close').on('click', function(e) {
|
||||
$.ajax({
|
||||
type: "GET",
|
||||
url: "../ticket/close/{{$tickets->id}}",
|
||||
beforeSend: function() {
|
||||
$("#refresh").hide();
|
||||
$("#loader").show();
|
||||
},
|
||||
success: function(response) {
|
||||
$("#refresh").load("../check_ticket/{!! $id !!} #refresh");
|
||||
$("#refresh").show();
|
||||
$("#loader").hide();
|
||||
// $("#d1").trigger("click");
|
||||
// var message = "Success! Your Ticket have been Closed";
|
||||
// $("#alert11").show();
|
||||
// $('#message-success1').html(message);
|
||||
// setInterval(function(){
|
||||
// $("#alert11").hide();
|
||||
// setTimeout(function() {
|
||||
// var link = document.querySelector('#load-inbox');
|
||||
// if(link) {
|
||||
// link.click();
|
||||
// }
|
||||
// }, 500);
|
||||
// },2000);
|
||||
}
|
||||
})
|
||||
return false;
|
||||
});
|
||||
|
||||
// Resolved a ticket
|
||||
$('#resolved').on('click', function(e) {
|
||||
$.ajax({
|
||||
type: "GET",
|
||||
url: "../ticket/resolve/{{$tickets->id}}",
|
||||
beforeSend: function() {
|
||||
$("#refresh").hide();
|
||||
$("#loader").show();
|
||||
},
|
||||
success: function(response) {
|
||||
$("#refresh").load("../check_ticket/{!! $id !!} #refresh");
|
||||
$("#refresh").show();
|
||||
$("#loader").hide();
|
||||
|
||||
var message = "Success! Your Ticket have been Resolved";
|
||||
$("#alert11").show();
|
||||
$('#message-success1').html(message);
|
||||
setInterval(function(){$("#alert11").hide();
|
||||
setTimeout(function() {
|
||||
var link = document.querySelector('#load-inbox');
|
||||
if(link) {
|
||||
link.click();
|
||||
}
|
||||
}, 500);
|
||||
},2000);
|
||||
}
|
||||
})
|
||||
return false;
|
||||
});
|
||||
|
||||
// Open a ticket
|
||||
$('#open').on('click', function(e) {
|
||||
$.ajax({
|
||||
type: "GET",
|
||||
url: "../ticket/open/{{$tickets->id}}",
|
||||
beforeSend: function() {
|
||||
$("#refresh").hide();
|
||||
$("#loader").show();
|
||||
},
|
||||
success: function(response) {
|
||||
$("#refresh").load("../check_ticket/{!! $id !!} #refresh");
|
||||
$("#refresh").show();
|
||||
$("#loader").hide();
|
||||
|
||||
var message = "Success! Your Ticket have been Opened";
|
||||
$("#alert11").show();
|
||||
$('#message-success1').html(message);
|
||||
setInterval(function(){$("#alert11").hide(); },4000);
|
||||
|
||||
}
|
||||
})
|
||||
return false;
|
||||
});
|
||||
|
||||
});
|
||||
|
||||
|
||||
|
||||
|
||||
</script>
|
||||
|
||||
|
||||
@stop
|
||||
|
||||
|
||||
|
||||
|
||||
|
||||
|
||||
@@ -1,40 +1,51 @@
|
||||
@extends('themes.default1.client.layout.client')
|
||||
|
||||
@section('title')
|
||||
Submit A Ticket -
|
||||
{!! Lang::get('lang.submit_a_ticket') !!} -
|
||||
@stop
|
||||
|
||||
@section('submit')
|
||||
class = "active"
|
||||
class = "active"
|
||||
@stop
|
||||
<!-- breadcrumbs -->
|
||||
@section('breadcrumb')
|
||||
<div class="site-hero clearfix">
|
||||
<ol class="breadcrumb breadcrumb-custom">
|
||||
<li class="text">{!! Lang::get('lang.you_are_here') !!}: </li>
|
||||
<li><a href="{!! URL::route('form') !!}">{!! Lang::get('lang.submit_a_ticket') !!}</a></li>
|
||||
</ol>
|
||||
</div>
|
||||
<div class="site-hero clearfix">
|
||||
<ol class="breadcrumb breadcrumb-custom">
|
||||
<li class="text">{!! Lang::get('lang.you_are_here') !!}: </li>
|
||||
<li><a href="{!! URL::route('form') !!}">{!! Lang::get('lang.submit_a_ticket') !!}</a></li>
|
||||
</ol>
|
||||
</div>
|
||||
@stop
|
||||
<!-- /breadcrumbs -->
|
||||
@section('check')
|
||||
<div class="banner-wrapper text-center clearfix">
|
||||
<h3 class="banner-title text-info h4">{!! Lang::get('lang.have_a_ticket') !!}?</h3>
|
||||
<div class="banner-content">
|
||||
<div class="banner-wrapper clearfix">
|
||||
<h3 class="banner-title text-center text-info h4">{!! Lang::get('lang.have_a_ticket') !!}?</h3>
|
||||
@if(Session::has('check'))
|
||||
@if (count($errors) > 0)
|
||||
<div class="alert alert-danger alert-dismissable">
|
||||
<i class="fa fa-ban"></i>
|
||||
<b>{!! Lang::get('lang.alert') !!} !</b>
|
||||
<button type="button" class="close" data-dismiss="alert" aria-hidden="true">×</button>
|
||||
@foreach ($errors->all() as $error)
|
||||
<li>{{ $error }}</li>
|
||||
@endforeach
|
||||
</div>
|
||||
@endif
|
||||
@endif
|
||||
<div class="banner-content text-center">
|
||||
{!! Form::open(['url' => 'checkmyticket' , 'method' => 'POST'] )!!}
|
||||
|
||||
{!! Form::label('email',Lang::get('lang.email')) !!}
|
||||
{!! $errors->first('email', '<spam class="help-block">:message</spam>') !!}
|
||||
{!! Form::text('email',null,['class' => 'form-control']) !!}
|
||||
|
||||
{!! Form::label('ticket_number',Lang::get('lang.ticket_number'),['style' => 'display: block']) !!}
|
||||
{!! $errors->first('ticket_number', '<spam class="help-block">:message</spam>') !!}
|
||||
{!! Form::text('ticket_number',null,['class' => 'form-control']) !!}
|
||||
<br/><input type="submit" value="{!! Lang::get('lang.check_ticket_status') !!}" class="btn btn-info">
|
||||
|
||||
|
||||
{!! Form::label('email',Lang::get('lang.email')) !!}<span class="text-red"> *</span>
|
||||
|
||||
{!! Form::text('email_address',null,['class' => 'form-control']) !!}
|
||||
|
||||
{!! Form::label('ticket_number',Lang::get('lang.ticket_number')) !!}<span class="text-red">*</span>
|
||||
|
||||
{!! Form::text('ticket_number',null,['class' => 'form-control']) !!}
|
||||
<br/><input type="submit" value="{!! Lang::get('lang.check_ticket_status') !!}" class="btn btn-info">
|
||||
{!! Form::close() !!}
|
||||
</div>
|
||||
</div>
|
||||
</div>
|
||||
</div>
|
||||
@stop
|
||||
<!-- content -->
|
||||
@section('content')
|
||||
@@ -42,130 +53,158 @@
|
||||
@if(Session::has('message'))
|
||||
<div class="alert alert-success alert-dismissable">
|
||||
<i class="fa fa-check-circle"></i>
|
||||
<b>Success!</b>
|
||||
<button type="button" class="close" data-dismiss="alert" aria-hidden="true">×</button>
|
||||
{!! Session::get('message') !!}
|
||||
</div>
|
||||
@endif
|
||||
|
||||
|
||||
<!-- open a form -->
|
||||
{{-- <script src="http://ajax.googleapis.com/ajax/libs/jquery/2.0.2/jquery.min.js"></script> --}}
|
||||
<script src="{{asset("lb-faveo/js/jquery2.0.2.min.js")}}" type="text/javascript"></script>
|
||||
<!--
|
||||
|====================================================
|
||||
| SELECT FROM
|
||||
|====================================================
|
||||
-->
|
||||
<?php
|
||||
$encrypter = app('Illuminate\Encryption\Encrypter');
|
||||
$encrypted_token = $encrypter->encrypt(csrf_token());
|
||||
?>
|
||||
<input id="token" type="hidden" value="{{$encrypted_token}}">
|
||||
{!! Form::open(['action'=>'Client\helpdesk\FormController@postedForm','method'=>'post', 'enctype'=>'multipart/form-data']) !!}
|
||||
<div>
|
||||
<div class="content-header">
|
||||
<h4>{!! Lang::get('lang.ticket') !!} {!! Form::submit(Lang::get('lang.send'),['class'=>'form-group btn btn-info pull-right'])!!}</h4>
|
||||
@if (count($errors) > 0)
|
||||
@if(Session::has('check'))
|
||||
<?php goto a; ?>
|
||||
@endif
|
||||
<div class="alert alert-danger alert-dismissable">
|
||||
<i class="fa fa-ban"></i>
|
||||
<b>{!! Lang::get('lang.alert') !!} !</b>
|
||||
<button type="button" class="close" data-dismiss="alert" aria-hidden="true">×</button>
|
||||
<ul>
|
||||
@foreach ($errors->all() as $error)
|
||||
<li>{{ $error }}</li>
|
||||
@endforeach
|
||||
</ul>
|
||||
</div>
|
||||
<div class="row col-md-12">
|
||||
<div class="col-md-12 form-group {{ $errors->has('help_topic') ? 'has-error' : '' }}">
|
||||
{!! Form::label('help_topic', Lang::get('lang.choose_a_help_topic')) !!}
|
||||
{!! $errors->first('help_topic', '<spam class="help-block">:message</spam>') !!}
|
||||
<?php
|
||||
$forms = App\Model\helpdesk\Form\Forms::get();
|
||||
$helptopic = App\Model\helpdesk\Manage\Help_topic::get();
|
||||
?>
|
||||
<select name="helptopic" class="form-control" id="selectid">
|
||||
<?php
|
||||
$system_default_department = App\Model\helpdesk\Settings\System::where('id','=',1)->first();
|
||||
if($system_default_department->department) {
|
||||
$department_relation_helptopic = App\Model\helpdesk\Manage\Help_topic::where('department','=',$system_default_department->department)->first();
|
||||
$default_helptopic = $department_relation_helptopic->id;
|
||||
} else {
|
||||
$default_helptopic = 0;
|
||||
}
|
||||
<?php a: ?>
|
||||
@endif
|
||||
|
||||
?>
|
||||
@foreach($helptopic as $topic)
|
||||
<!-- open a form -->
|
||||
{{-- <script src="http://ajax.googleapis.com/ajax/libs/jquery/2.0.2/jquery.min.js"></script> --}}
|
||||
<script src="{{asset("lb-faveo/js/jquery2.0.2.min.js")}}" type="text/javascript"></script>
|
||||
<!--
|
||||
|====================================================
|
||||
| SELECT FROM
|
||||
|====================================================
|
||||
-->
|
||||
<?php
|
||||
$encrypter = app('Illuminate\Encryption\Encrypter');
|
||||
$encrypted_token = $encrypter->encrypt(csrf_token());
|
||||
?>
|
||||
<input id="token" type="hidden" value="{{$encrypted_token}}">
|
||||
{!! Form::open(['action'=>'Client\helpdesk\FormController@postedForm','method'=>'post', 'enctype'=>'multipart/form-data']) !!}
|
||||
<div>
|
||||
<div class="content-header">
|
||||
<h4>{!! Lang::get('lang.ticket') !!} </h4>
|
||||
</div>
|
||||
<div class="row col-md-12">
|
||||
<div class="col-md-12 form-group {{ $errors->has('help_topic') ? 'has-error' : '' }}">
|
||||
{!! Form::label('help_topic', Lang::get('lang.choose_a_help_topic')) !!}
|
||||
{!! $errors->first('help_topic', '<spam class="help-block">:message</spam>') !!}
|
||||
<?php
|
||||
$forms = App\Model\helpdesk\Form\Forms::get();
|
||||
$helptopic = App\Model\helpdesk\Manage\Help_topic::get();
|
||||
?>
|
||||
<select name="helptopic" class="form-control" id="selectid">
|
||||
<?php
|
||||
$system_default_department = App\Model\helpdesk\Settings\System::where('id', '=', 1)->first();
|
||||
if ($system_default_department->department) {
|
||||
$department_relation_helptopic = App\Model\helpdesk\Manage\Help_topic::where('department', '=', $system_default_department->department)->first();
|
||||
$default_helptopic = $department_relation_helptopic->id;
|
||||
} else {
|
||||
$default_helptopic = 0;
|
||||
}
|
||||
?>
|
||||
@foreach($helptopic as $topic)
|
||||
<option value="{!! $topic->id !!}">{!! $topic->topic !!}</option>
|
||||
@endforeach
|
||||
{{-- @foreach($forms as $key=>$value) --}}
|
||||
{{-- <option value="{!! $value->id !!}">{!! ucfirst($value->formname) !!}</option> --}}
|
||||
{{-- @endforeach --}}
|
||||
</select>
|
||||
@endforeach
|
||||
|
||||
</select>
|
||||
</div>
|
||||
<div class="col-md-12 form-group {{ $errors->has('Name') ? 'has-error' : '' }}">
|
||||
|
||||
{!! Form::label('Name',Lang::get('lang.name')) !!}<span class="text-red"> *</span>
|
||||
|
||||
{!! Form::text('Name',null,['class' => 'form-control']) !!}
|
||||
|
||||
</div>
|
||||
|
||||
<div class="col-md-12 form-group {{ $errors->has('Email') ? 'has-error' : '' }}">
|
||||
|
||||
{!! Form::label('Email',Lang::get('lang.email')) !!}<span class="text-red"> *</span>
|
||||
|
||||
{!! Form::text('Email',null,['class' => 'form-control']) !!}
|
||||
|
||||
</div>
|
||||
<div class="col-md-2 form-group {{ Session::has('country_code_error') ? 'has-error' : '' }}">
|
||||
|
||||
{!! Form::label('Code',Lang::get('lang.country-code')) !!}
|
||||
|
||||
{!! Form::text('Code',null,['class' => 'form-control', 'placeholder' => $phonecode, 'title' => Lang::get('lang.enter-country-phone-code')]) !!}
|
||||
</div>
|
||||
<div class="col-md-5 form-group {{ $errors->has('Phone') ? 'has-error' : '' }}">
|
||||
|
||||
{!! Form::label('Mobile',Lang::get('lang.mobile_number')) !!}
|
||||
|
||||
{!! Form::text('Mobile',null,['class' => 'form-control']) !!}
|
||||
|
||||
</div>
|
||||
<div class="col-md-5 form-group {{ $errors->has('Phone') ? 'has-error' : '' }}">
|
||||
|
||||
{!! Form::label('Phone',Lang::get('lang.phone')) !!}
|
||||
|
||||
{!! Form::text('Phone',null,['class' => 'form-control']) !!}
|
||||
</div>
|
||||
<div class="col-md-5 form-group {{ $errors->has('Phone') ? 'has-error' : '' }}">
|
||||
|
||||
{!! Form::label('Subject',Lang::get('lang.subject')) !!}
|
||||
|
||||
{!! Form::text('Subject',null,['class' => 'form-control']) !!}
|
||||
|
||||
</div>
|
||||
<div class="col-md-12 form-group {{ $errors->has('Subject') ? 'has-error' : '' }}">
|
||||
|
||||
{!! Form::label('Details',Lang::get('lang.message')) !!}<span class="text-red"> *</span>
|
||||
|
||||
{!! Form::textarea('Details',null,['class' => 'form-control']) !!}
|
||||
|
||||
</div>
|
||||
<div class="col-md-12 form-group">
|
||||
|
||||
<div class="btn btn-default btn-file"><i class="fa fa-paperclip"> </i> {!! Lang::get('lang.attachment') !!}<input type="file" name="attachment[]" multiple/></div><br/>
|
||||
{!! Lang::get('lang.max') !!}. 10MB
|
||||
</div>
|
||||
{{-- Event fire --}}
|
||||
<?php Event::fire(new App\Events\ClientTicketForm()); ?>
|
||||
|
||||
<div class="col-md-12" id="response"> </div>
|
||||
<div id="ss" class="xs-md-6 form-group {{ $errors->has('') ? 'has-error' : '' }}"> </div>
|
||||
<div class="col-md-12 form-group">{!! Form::submit(Lang::get('lang.Send'),['class'=>'form-group btn btn-info pull-left'])!!}</div>
|
||||
</div>
|
||||
<div class="col-md-12 form-group {{ $errors->has('Name') ? 'has-error' : '' }}">
|
||||
|
||||
{!! Form::label('Name',Lang::get('lang.name')) !!}
|
||||
{!! $errors->first('Name', '<spam class="help-block">:message</spam>') !!}
|
||||
{!! Form::text('Name',null,['class' => 'form-control']) !!}
|
||||
|
||||
</div>
|
||||
|
||||
<div class="col-md-6 form-group {{ $errors->has('Email') ? 'has-error' : '' }}">
|
||||
|
||||
{!! Form::label('Email',Lang::get('lang.email')) !!}
|
||||
{!! $errors->first('Email', '<spam class="help-block">:message</spam>') !!}
|
||||
{!! Form::text('Email',null,['class' => 'form-control']) !!}
|
||||
|
||||
</div>
|
||||
<div class="col-md-6 form-group {{ $errors->has('Phone') ? 'has-error' : '' }}">
|
||||
|
||||
{!! Form::label('Phone',Lang::get('lang.phone')) !!}
|
||||
{!! $errors->first('Phone', '<spam class="help-block">:message</spam>') !!}
|
||||
{!! Form::text('Phone',null,['class' => 'form-control']) !!}
|
||||
|
||||
</div>
|
||||
<div class="col-md-12 form-group {{ $errors->has('Subject') ? 'has-error' : '' }}">
|
||||
|
||||
{!! Form::label('Subject',Lang::get('lang.subject')) !!}
|
||||
{!! $errors->first('Subject', '<spam class="help-block">:message</spam>') !!}
|
||||
{!! Form::text('Subject',null,['class' => 'form-control']) !!}
|
||||
|
||||
</div>
|
||||
<div class="col-md-12 form-group {{ $errors->has('Details') ? 'has-error' : '' }}">
|
||||
|
||||
{!! Form::label('Details',Lang::get('lang.message')) !!}
|
||||
{!! $errors->first('Details', '<spam class="help-block">:message</spam>') !!}
|
||||
{!! Form::textarea('Details',null,['class' => 'form-control']) !!}
|
||||
|
||||
</div>
|
||||
<div class="col-md-12 form-group">
|
||||
|
||||
<div class="btn btn-default btn-file"><i class="fa fa-paperclip"> </i> {!! Lang::get('lang.attachment') !!}<input type="file" name="attachment[]" multiple/></div><br/>
|
||||
{!! Lang::get('lang.max') !!}. 10MB
|
||||
</div>
|
||||
{{-- Event fire --}}
|
||||
<?php Event::fire(new App\Events\ClientTicketForm()); ?>
|
||||
|
||||
<div class="col-md-12" id="response"> </div>
|
||||
<div id="ss" class="xs-md-6 form-group {{ $errors->has('') ? 'has-error' : '' }}"> </div>
|
||||
|
||||
</div>
|
||||
</div>
|
||||
{!! Form::close() !!}
|
||||
{!! Form::close() !!}
|
||||
</div>
|
||||
<!--
|
||||
|====================================================
|
||||
| SELECTED FORM STORED IN SCRIPT
|
||||
|====================================================
|
||||
-->
|
||||
-->
|
||||
<script type="text/javascript">
|
||||
|
||||
$('#selectid').on('change',function() {
|
||||
$('#selectid').on('change', function() {
|
||||
var value = $('#selectid').val();
|
||||
$.ajax({
|
||||
url: "postform/"+ value,
|
||||
url: "postform/" + value,
|
||||
type: "post",
|
||||
data: value,
|
||||
success: function(data) {
|
||||
$('#response').html(data);
|
||||
//location.reload();
|
||||
$('#response').html(data);
|
||||
//location.reload();
|
||||
}
|
||||
});
|
||||
});
|
||||
|
||||
$(function () {
|
||||
//Add text editor
|
||||
$(function() {
|
||||
//Add text editor
|
||||
$("textarea").wysihtml5();
|
||||
});
|
||||
|
||||
|
||||
@@ -0,0 +1,413 @@
|
||||
@extends('themes.default1.client.layout.client')
|
||||
<?php $user = App\User::where('id','=',$tickets->user_id)->first();?>
|
||||
|
||||
@section('nav1')
|
||||
class="active"
|
||||
@stop
|
||||
|
||||
@section('My')
|
||||
class="active"
|
||||
@stop
|
||||
|
||||
@section('sidebar')
|
||||
<li class="header">TICKET INFORMATION</li>
|
||||
<li>
|
||||
<a href="">
|
||||
<span>TICKET ID</span>
|
||||
</br><b>#{{$tickets->ticket_number}}</b>
|
||||
</a>
|
||||
</li>
|
||||
<li>
|
||||
<a href="">
|
||||
<span>USER</span>
|
||||
</br><i class="fa fa-user"> </i> <b>{{$user->email}}</b>
|
||||
</a>
|
||||
</li>
|
||||
<li>
|
||||
<a href="">
|
||||
@if($tickets->assigned_to > 0)
|
||||
<span>ASSIGNED TO</span>
|
||||
</br> <b>{{$tickets ->assigned_to}}</b>
|
||||
@else
|
||||
<span>UNASSIGNED</span>
|
||||
@endif
|
||||
</a>
|
||||
</li>
|
||||
@stop
|
||||
|
||||
|
||||
@section('content')
|
||||
|
||||
<!-- Main content -->
|
||||
|
||||
|
||||
<!-- Main content -->
|
||||
<div class="box box-primary">
|
||||
<div class="box-header">
|
||||
|
||||
<section class="content-header"><h3 class="box-title"><i class="fa fa-user"> </i> {{$thread->title}} </h3> ( {{$tickets->ticket_number}} )
|
||||
</section>
|
||||
<div class="pull-right">
|
||||
<!-- <button type="button" class="btn btn-default"><i class="fa fa-edit" style="color:green;"> </i> Edit</button> -->
|
||||
|
||||
<button type="button" class="btn btn-default"><i class="fa fa-print" style="color:blue;"> </i> {!! link_to_route('ticket.print','Print',[$tickets->id]) !!}</button>
|
||||
|
||||
<!-- </div> -->
|
||||
<div class="btn-group">
|
||||
<button type="button" class="btn btn-default dropdown-toggle" data-toggle="dropdown"><i class="fa fa-exchange" style="color:teal;"> </i>
|
||||
Change Status <span class="caret"></span>
|
||||
</button>
|
||||
<ul class="dropdown-menu">
|
||||
|
||||
<li><a href="#" id="open"><i class="fa fa-folder-open-o" style="color:yellow;"> </i>Open</a></li>
|
||||
|
||||
<li><a href="#" id="close"><i class="fa fa-check" style="color:green;"> </i>Close</a></li>
|
||||
|
||||
<li><a href="#" id="resolved"><i class="fa fa-check-circle-o " style="color:green;"> </i> Resolved</a></li>
|
||||
</ul>
|
||||
</div>
|
||||
|
||||
{!! Form::close() !!}
|
||||
</div>
|
||||
</div>
|
||||
|
||||
<div class="box-body">
|
||||
<div class="row">
|
||||
<section class="content" id="refresh">
|
||||
<div class="col-md-12">
|
||||
<?php
|
||||
$priority = App\Model\Ticket\Ticket_Priority::where('priority_id','=',$tickets->priority_id)->first();
|
||||
?>
|
||||
<div class="callout callout-{!! $priority->priority_color !!}">
|
||||
<div class="row">
|
||||
<div class="col-md-3">
|
||||
<?php
|
||||
$sla = $tickets->sla;
|
||||
$SlaPlan = App\Model\Manage\Sla_plan::where('id','=',1)->first();?>
|
||||
<b>SLA Plan: {{$SlaPlan->grace_period}} </b>
|
||||
</div>
|
||||
<div class="col-md-3">
|
||||
<b>Created Date: </b> {{date_format($tickets->created_at, 'd/m/Y H:i:s')}}
|
||||
</div>
|
||||
<div class="col-md-3">
|
||||
<b>Due Date: </b>
|
||||
<?php
|
||||
$time = $tickets->created_at;
|
||||
$time = date_create($time);
|
||||
date_add($time, date_interval_create_from_date_string($SlaPlan->grace_period));
|
||||
echo date_format($time, 'd/m/Y H:i:s');
|
||||
?>
|
||||
</div>
|
||||
<div class="col-md-3">
|
||||
<?php $response = App\Model\Ticket\Ticket_Thread::where('ticket_id','=',$tickets->id)->get();?>
|
||||
@foreach($response as $last)
|
||||
<?php $ResponseDate = $last->created_at; ?>
|
||||
@endforeach
|
||||
<b>Last Response: </b> {{date_format($ResponseDate, 'd/m/Y H:i:s')}}
|
||||
</div>
|
||||
</div>
|
||||
</div>
|
||||
</div>
|
||||
<div class="col-md-6">
|
||||
<table class="table table-hover">
|
||||
<!-- <tr><th></th><th></th></tr> -->
|
||||
<tr><td><b>Status:</b></td> <?php $status = App\Model\Ticket\Ticket_Status::where('id','=',$tickets->status)->first();?><td title="{{$status->properties}}">{{$status->state}}</td></tr>
|
||||
<tr><td><b>Priority:</b></td> <?php $priority = App\Model\Ticket\Ticket_Priority::where('priority_id','=',$tickets->priority_id)->first();?><td title="{{$priority->priority_desc}}">{{$priority->priority}}</td></tr>
|
||||
<tr><td><b>Department:</b></td> <?php $help_topic = App\Model\Manage\Help_topic::where('id','=',$tickets->help_topic_id)->first();?><td title="{{$help_topic->topic}}">{{$help_topic->department}}</td></tr>
|
||||
|
||||
</table>
|
||||
<!-- </div> -->
|
||||
</div>
|
||||
<div class="col-md-6">
|
||||
<!-- <div class="callout callout-success"> -->
|
||||
<table class="table table-hover">
|
||||
<!-- <tr><th></th><th></th></tr> -->
|
||||
<tr><td><b>Help Topic:</b></td> <?php $help_topic = App\Model\Manage\Help_topic::where('id','=',$tickets->help_topic_id)->first();?><td title="{{$help_topic->topic}}">{{$help_topic->topic}}</td></tr>
|
||||
<tr><td><b>Last Message:</b></td> <td>{{$last->poster}}</td></tr>
|
||||
</table>
|
||||
</div>
|
||||
<!-- </div> -->
|
||||
</section>
|
||||
</div>
|
||||
</div>
|
||||
|
||||
</div>
|
||||
|
||||
|
||||
|
||||
<div class='row'>
|
||||
<div class='col-xs-12'>
|
||||
<div class="nav-tabs-custom">
|
||||
<ul class="nav nav-tabs">
|
||||
<li class="active"><a href="#General" data-toggle="tab" style="color:green;"><i class="fa fa-reply-all"> </i> Reply</a></li>
|
||||
|
||||
</ul>
|
||||
<div class="tab-content">
|
||||
|
||||
<div class="tab-pane active" id="General">
|
||||
<div id="t1">
|
||||
{!! Form::open(['route'=>'ticket.reply']) !!}
|
||||
<div class="form-group">
|
||||
|
||||
</div>
|
||||
<div class="form-group">
|
||||
<div class="row">
|
||||
<input type="hidden" name="ticket_ID" value="{{$tickets->id}}">
|
||||
<div class="form-group {{ $errors->has('title') ? 'has-error' : '' }}">
|
||||
<div class="col-md-2">
|
||||
{!! Form::label('To', 'To:') !!}
|
||||
</div>
|
||||
<div class="col-md-10">
|
||||
{!! Form::text('To',$user->email,['class'=>'form-control','style'=>'width:55%'])!!}
|
||||
{!! $errors->first('To', '<spam class="help-block text-red">:message</spam>') !!}
|
||||
</div>
|
||||
</div>
|
||||
</div>
|
||||
</div>
|
||||
|
||||
<div class="form-group">
|
||||
<div class="row">
|
||||
<div class="form-group {{ $errors->has('title') ? 'has-error' : '' }}">
|
||||
<div class="col-md-2">
|
||||
{!! Form::label('Reply Content', 'reply_content:') !!}
|
||||
</div>
|
||||
<div class="col-md-10">
|
||||
<textarea name="reply_content"></textarea>
|
||||
{!! $errors->first('reply_content', '<spam class="help-block text-red">:message</spam>') !!}
|
||||
</div>
|
||||
</div>
|
||||
</div>
|
||||
</div>
|
||||
<div class="form-group">
|
||||
<div class="row">
|
||||
<div class="form-group {{ $errors->has('title') ? 'has-error' : '' }}">
|
||||
<div class="col-md-2">
|
||||
|
||||
</div>
|
||||
<div class="col-md-10">
|
||||
<button type="submit" class="btn btn-primary"><i class="fa fa-check-square-o" style="color:blue;"> </i> Update</button> </div>
|
||||
</div>
|
||||
</div>
|
||||
</div>
|
||||
{!!Form::close()!!}
|
||||
</div>
|
||||
|
||||
<div id="t2" style="display:none">
|
||||
{!! Form::open(['route'=>'ticket.reply']) !!}
|
||||
<div class="form-group">
|
||||
<button type="submit" id="tt1" class="btn btn-default"><i class="fa fa-check-square-o" style="color:green;"> </i> Update</button>
|
||||
<button style="display:none;" type="submit" id="tt2" class="btn btn-default"><i class="fa fa-check-square-o" style="color:blue;"> </i> Update</button>
|
||||
<button type="button" class="btn btn-default"><i class="fa fa-hand-o-right" style="color:orange;"> </i> {!! link_to_route('assign.ticket','Assign') !!}</button>
|
||||
<button type="button" id="internal" class="btn btn-default"><i class="fa fa-file-text" style="color:blue;"> </i> Internal Notes</button>
|
||||
<button type="button" class="btn btn-default"><i class="fa fa-arrows-alt" style="color:red;"> </i> Surrender</button>
|
||||
</div>
|
||||
<div class="form-group">
|
||||
<div class="row">
|
||||
<input type="hidden" name="ticket_ID" value="{{$tickets->id}}">
|
||||
<div class="form-group {{ $errors->has('title') ? 'has-error' : '' }}">
|
||||
<div class="col-md-2">
|
||||
<label>Subject</label>
|
||||
</div>
|
||||
<div class="col-md-10">
|
||||
{!! Form::text('To',$user->email,['class'=>'form-control','style'=>'width:55%'])!!}
|
||||
{!! $errors->first('To', '<spam class="help-block text-red">:message</spam>') !!}
|
||||
</div>
|
||||
</div>
|
||||
</div>
|
||||
</div>
|
||||
<div class="form-group">
|
||||
<div class="row">
|
||||
<div class="form-group {{ $errors->has('title') ? 'has-error' : '' }}">
|
||||
<div class="col-md-2">
|
||||
<label>Message</label>
|
||||
</div>
|
||||
<div class="col-md-10">
|
||||
<textarea name="reply_content"></textarea>
|
||||
{!! $errors->first('reply_content', '<spam class="help-block text-red">:message</spam>') !!}
|
||||
</div>
|
||||
</div>
|
||||
</div>
|
||||
</div>
|
||||
{!!Form::close()!!}
|
||||
</div>
|
||||
|
||||
</div>
|
||||
<div class="tab-pane" id="Reply" >
|
||||
<div class="form-group">
|
||||
<button type="button" class="btn btn-default"><i class="fa fa-mail-forward" style="color:green;"> </i> Send</button>
|
||||
<button type="button" class="btn btn-default"><i class="fa fa-th-large" style="color:teal;"> </i> Option</button>
|
||||
<button type="button" class="btn btn-default"><i class="fa fa-file-text" style="color:blue;"> </i> Internal Notes</button>
|
||||
</div>
|
||||
<form>
|
||||
<div class="form-group">
|
||||
<div class="row">
|
||||
<div class="col-md-2">
|
||||
<label>From</label>
|
||||
</div>
|
||||
<div class="col-md-10">
|
||||
<input type="text" class="form-control" name="from" id="from" style="width:40%" />
|
||||
</div>
|
||||
</div>
|
||||
</div>
|
||||
<div class="form-group">
|
||||
<div class="row">
|
||||
<div class="col-md-2">
|
||||
<label>To</label>
|
||||
</div>
|
||||
<div class="col-md-10">
|
||||
<input type="text" class="form-control" name="to" id="to" style="width:55%" />
|
||||
</div>
|
||||
</div>
|
||||
</div>
|
||||
<div class="form-group">
|
||||
<div class="row">
|
||||
<div class="col-md-2">
|
||||
<label>Subject</label>
|
||||
</div>
|
||||
<div class="col-md-10">
|
||||
<input type="text" class="form-control" name="from" id="from" style="width:100%" />
|
||||
</div>
|
||||
</div>
|
||||
</div>
|
||||
<div class="form-group">
|
||||
<div class="row">
|
||||
<div class="col-md-2">
|
||||
<label>Response</label>
|
||||
</div>
|
||||
<div class="col-md-10">
|
||||
<select class="form-control" style="width:55%" >
|
||||
<option>Select a canned response</option>
|
||||
<option>Original Message</option>
|
||||
<option>Last Message</option>
|
||||
</select>
|
||||
</div>
|
||||
</div>
|
||||
|
||||
</div>
|
||||
<div class="form-group">
|
||||
<div class="row">
|
||||
<div class="col-md-2">
|
||||
<label>Reply Content</label>
|
||||
</div>
|
||||
<div class="col-md-10">
|
||||
<textarea id="txtEditor2"> </textarea>
|
||||
</div>
|
||||
</div>
|
||||
</div>
|
||||
</form>
|
||||
</div>
|
||||
</div>
|
||||
|
||||
</div>
|
||||
<!-- row -->
|
||||
<div class="row">
|
||||
<div class="col-md-12">
|
||||
<!-- The time line -->
|
||||
<ul class="timeline">
|
||||
<!-- timeline time label -->
|
||||
<?php $conversations = App\Model\Ticket\Ticket_Thread::where('ticket_id','=',$tickets->id)->paginate(2);
|
||||
foreach ($conversations as $conversation) {
|
||||
?>
|
||||
<li class="time-label">
|
||||
<?php
|
||||
$ConvDate1 = $conversation->created_at;
|
||||
$ConvDate = explode(' ',$ConvDate1);
|
||||
|
||||
$date = $ConvDate[0];
|
||||
$time = $ConvDate[1];
|
||||
$time = substr($time, 0, -3);
|
||||
if(isset($data) && $date==$data){
|
||||
} else {
|
||||
?> <span class="bg-green">
|
||||
{{date_format($conversation->created_at, 'd/m/Y')}}
|
||||
</span> <?php
|
||||
$data = $ConvDate[0];
|
||||
}
|
||||
?>
|
||||
</li>
|
||||
<li>
|
||||
<?php if($conversation->staff_id > 0) { ?>
|
||||
<i class="fa fa-group bg-yellow" title="Posted by Support Team"></i>
|
||||
<?php } elseif($conversation->user_id > 0) { ?>
|
||||
<i class="fa fa-user bg-aqua" title="Posted by Customer"></i>
|
||||
<?php } else { ?>
|
||||
<i class="fa fa-mail-reply-all bg-purple" title="Posted by System"></i>
|
||||
<?php } ?>
|
||||
<div class="timeline-item">
|
||||
<span id="date" class="time"><i class="fa fa-clock-o"> </i> {{date_format($conversation->created_at, 'd/m/Y H:i:s')}}</span>
|
||||
<h3 class="timeline-header"><a href="#">{{$conversation->poster}}</a></h3>
|
||||
<div class="timeline-body">
|
||||
{!! $conversation->body !!}
|
||||
</div>
|
||||
</div>
|
||||
</li>
|
||||
<?php $lastid = $conversation->id ?>
|
||||
<?php } ?>
|
||||
<li>
|
||||
<i class="fa fa-clock-o bg-gray"></i>
|
||||
</li>
|
||||
<ul class="pull-right">
|
||||
<?php echo $conversations->setPath( url('/thread/'.'1'))->render(); ?>
|
||||
</ul>
|
||||
</ul>
|
||||
</div><!-- /.col -->
|
||||
</div><!-- /.row -->
|
||||
</div>
|
||||
</div>
|
||||
|
||||
|
||||
|
||||
<script type="text/javascript">
|
||||
|
||||
jQuery(document).ready(function($) {
|
||||
$('#close').on('click', function (e) {
|
||||
$.ajax({
|
||||
type : "GET",
|
||||
url : "http://localhost/faveo/public/ticket/close/{{$tickets->id}}",
|
||||
success : function(response) {
|
||||
$( "#refresh" ).load( "http://localhost/faveo/public/thread/{{$tickets->id}} #refresh");
|
||||
}
|
||||
})
|
||||
return false;
|
||||
});
|
||||
|
||||
$('#resolved').on('click', function (e) {
|
||||
$.ajax({
|
||||
type : "GET",
|
||||
url : "http://localhost/faveo/public/ticket/resolve/{{$tickets->id}}",
|
||||
success : function(response) {
|
||||
$( "#refresh" ).load( "http://localhost/faveo/public/thread/{{$tickets->id}} #refresh");
|
||||
}
|
||||
})
|
||||
return false;
|
||||
});
|
||||
|
||||
$('#open').on('click', function (e) {
|
||||
$.ajax({
|
||||
type : "GET",
|
||||
url : "http://localhost/faveo/public/ticket/open/{{$tickets->id}}",
|
||||
success : function(response) {
|
||||
$( "#refresh" ).load( "http://localhost/faveo/public/thread/{{$tickets->id}} #refresh");
|
||||
$('#refresh').load('thread/2 #refresh');
|
||||
}
|
||||
})
|
||||
return false;
|
||||
});
|
||||
|
||||
|
||||
});
|
||||
|
||||
|
||||
|
||||
|
||||
|
||||
|
||||
|
||||
</script>
|
||||
@stop
|
||||
|
||||
|
||||
|
||||
|
||||
|
||||
|
||||
@@ -28,25 +28,25 @@
|
||||
@if(Auth::user())
|
||||
@else
|
||||
<span onclick="javascript: window.location.href='{{url('auth/register')}}';">
|
||||
<a href="{{url('auth/register')}}" class="widgetrowitem defaultwidget" style="background-image: URL('https://support.ebs.in/app/__swift/themes/client/images/icon_widget_register.png');">
|
||||
<a href="{{url('auth/register')}}" class="widgetrowitem defaultwidget" style="background-image: URL('lb-faveo/media/images/register.png');">
|
||||
<span class="widgetitemtitle">{!! Lang::get('lang.register') !!}</span>
|
||||
</a>
|
||||
</span>
|
||||
@endif
|
||||
@if(App\Model\helpdesk\Settings\System::first()->status == 1)
|
||||
<span onclick="javascript: window.location.href='https://support.ebs.in/app/index.php?/Tickets/Submit';">
|
||||
<a href="{!! URL::route('form') !!}" class="widgetrowitem defaultwidget" style="background-image: URL('https://support.ebs.in/app/__swift/themes/client/images/icon_widget_submitticket.png');">
|
||||
<span onclick="javascript: window.location.href='{!! URL::route('form') !!}';">
|
||||
<a href="{!! URL::route('form') !!}" class="widgetrowitem defaultwidget" style="background-image: URL('lb-faveo/media/images/submitticket.png');">
|
||||
<span class="widgetitemtitle">{!! Lang::get('lang.submit_a_ticket') !!}</span>
|
||||
</a>
|
||||
</span>
|
||||
@endif
|
||||
<span onclick="javascript: window.location.href='https://support.ebs.in/app/index.php?/News/List';">
|
||||
<a href="{{url('mytickets')}}" class="widgetrowitem defaultwidget" style="background-image: URL('https://support.ebs.in/app/__swift/themes/client/images/icon_widget_news.png');">
|
||||
<span onclick="javascript: window.location.href='{{url('mytickets')}}';">
|
||||
<a href="{{url('mytickets')}}" class="widgetrowitem defaultwidget" style="background-image: URL('lb-faveo/media/images/news.png');">
|
||||
<span class="widgetitemtitle">{!! Lang::get('lang.my_tickets') !!}</span>
|
||||
</a>
|
||||
</span>
|
||||
<span onclick="javascript: window.location.href='https://support.ebs.in/app/index.php?/News/List';">
|
||||
<a href="{{url('/knowledgebase')}}" class="widgetrowitem defaultwidget" style="background-image: URL('https://support.ebs.in/app/__swift/themes/client/images/icon_widget_knowledgebase.png');">
|
||||
<span onclick="javascript: window.location.href='{{url('/knowledgebase')}}';">
|
||||
<a href="{{url('/knowledgebase')}}" class="widgetrowitem defaultwidget" style="background-image: URL('lb-faveo/media/images/knowledgebase.png');">
|
||||
<span class="widgetitemtitle">{!! Lang::get('lang.knowledge_base') !!}</span>
|
||||
</a>
|
||||
</span>
|
||||
@@ -54,5 +54,6 @@
|
||||
</div>
|
||||
<script type="text/javascript"> $(function(){ $('.dialogerror, .dialoginfo, .dialogalert').fadeIn('slow');$("form").bind("submit", function(e){$(this).find("input:submit").attr("disabled", "disabled");});});</script>
|
||||
<script type="text/javascript" >try {if (top.location.hostname != self.location.hostname) { throw 1; }} catch (e) { top.location.href = self.location.href; }</script>
|
||||
</div>
|
||||
</div>
|
||||
|
||||
@stop
|
||||
@@ -1,238 +1,226 @@
|
||||
@extends('themes.default1.client.layout.client')
|
||||
|
||||
@section('title')
|
||||
My Tickets -
|
||||
My Tickets -
|
||||
@stop
|
||||
|
||||
@section('breadcrumb')
|
||||
|
||||
<div class="site-hero clearfix">
|
||||
<ol class="breadcrumb breadcrumb-custom">
|
||||
<li class="text">{!! Lang::get('lang.you_are_here') !!}: </li>
|
||||
<li class="active"><a href="{!! URL::route('ticket2') !!}">{!! Lang::get('lang.my_tickets') !!}</a></li>
|
||||
</ol>
|
||||
</div>
|
||||
@stop
|
||||
@section('myticket')
|
||||
class="active"
|
||||
class="active"
|
||||
@stop
|
||||
|
||||
@section('content')
|
||||
<!-- Main content -->
|
||||
<div id="content" class="site-content col-md-12">
|
||||
<?php
|
||||
$open = App\Model\helpdesk\Ticket\Tickets::where('user_id', '=' , Auth::user()->id)
|
||||
->where('status', '=', 1)
|
||||
->orderBy('id', 'DESC')
|
||||
->paginate(20);
|
||||
?>
|
||||
<?php
|
||||
$open = App\Model\helpdesk\Ticket\Tickets::where('user_id', '=', Auth::user()->id)
|
||||
->where('status', '=', 1)
|
||||
->orderBy('id', 'DESC')
|
||||
->paginate(20);
|
||||
?>
|
||||
<?php
|
||||
$close = App\Model\helpdesk\Ticket\Tickets::where('user_id', '=', Auth::user()->id)
|
||||
->whereIn('status', [2, 3])
|
||||
->orderBy('id', 'DESC')
|
||||
->paginate(20);
|
||||
?>
|
||||
<div class="nav-tabs-custom">
|
||||
<ul class="nav nav-tabs">
|
||||
<li class="active"><a href="#tab_1" data-toggle="tab" aria-expanded="true">{!! Lang::get('lang.opened') !!} <small class="label bg-orange">{!! $open->total() !!}</small></a></li>
|
||||
<li class=""><a href="#tab_2" data-toggle="tab" aria-expanded="false">{!! Lang::get('lang.closed') !!} <small class="label bg-green">{!! $close->total() !!}</small></a></li>
|
||||
</ul>
|
||||
<div class="tab-content">
|
||||
<div class="tab-pane active" id="tab_1">
|
||||
{!! Form::open(['route'=>'select_all','method'=>'post']) !!}
|
||||
<div class="mailbox-controls">
|
||||
<!-- Check all button -->
|
||||
<a class="btn btn-default btn-sm checkbox-toggle"><i class="fa fa-square-o"></i></a>
|
||||
<a class="btn btn-default btn-sm" id="click1"><i class="fa fa-refresh"></i></a>
|
||||
<input type="submit" class="btn btn-default text-yellow btn-sm" name="submit" value="{!! Lang::get('lang.close') !!}">
|
||||
<div class="pull-right" id="refresh21">
|
||||
{!! $open->count().'-'.$open->total(); !!}
|
||||
</div>
|
||||
</div>
|
||||
<div class=" table-responsive mailbox-messages" id="refresh1">
|
||||
<p style="display:none;text-align:center; position:fixed; margin-left:37%;margin-top:-80px;" id="show1" class="text-red"><b>Loading...</b></p>
|
||||
<!-- table -->
|
||||
<table class="table table-hover table-striped">
|
||||
<thead>
|
||||
<th></th>
|
||||
<th>
|
||||
{!! Lang::get('lang.subject') !!}
|
||||
</th>
|
||||
<th>
|
||||
{!! Lang::get('lang.ticket_id') !!}
|
||||
</th>
|
||||
<th>
|
||||
{!! Lang::get('lang.priority') !!}
|
||||
</th>
|
||||
<th>
|
||||
{!! Lang::get('lang.last_replier') !!}
|
||||
</th>
|
||||
<th>
|
||||
{!! Lang::get('lang.last_activity') !!}
|
||||
</th>
|
||||
<th>
|
||||
{!! Lang::get('lang.status') !!}
|
||||
</th>
|
||||
</thead>
|
||||
<tbody id="hello">
|
||||
@foreach ($open as $ticket )
|
||||
<tr <?php if ($ticket->seen_by == null) { ?> style="color:green;" <?php }
|
||||
?> >
|
||||
<td><input type="checkbox" class="icheckbox_flat-blue" name="select_all[]" value="{{$ticket->id}}"/></td>
|
||||
<?php
|
||||
$title = App\Model\helpdesk\Ticket\Ticket_Thread::where('ticket_id', '=', $ticket->id)->first();
|
||||
$string = strip_tags($title->title);
|
||||
if (strlen($string) > 40) {
|
||||
$stringCut = substr($string, 0, 40);
|
||||
$string = substr($stringCut, 0, strrpos($stringCut, ' ')) . ' ...';
|
||||
}
|
||||
$TicketData = App\Model\helpdesk\Ticket\Ticket_Thread::where('ticket_id', '=', $ticket->id)->max('id');
|
||||
$TicketDatarow = App\Model\helpdesk\Ticket\Ticket_Thread::where('id', '=', $TicketData)->first();
|
||||
$LastResponse = App\User::where('id', '=', $TicketDatarow->user_id)->first();
|
||||
if ($LastResponse->role == "user") {
|
||||
$rep = "#F39C12";
|
||||
$username = $LastResponse->user_name;
|
||||
} else {
|
||||
$rep = "#000";
|
||||
$username = $LastResponse->first_name . " " . $LastResponse->last_name;
|
||||
if ($LastResponse->first_name == null || $LastResponse->last_name == null) {
|
||||
$username = $LastResponse->user_name;
|
||||
}
|
||||
}
|
||||
$titles = App\Model\helpdesk\Ticket\Ticket_Thread::where('ticket_id', '=', $ticket->id)->get();
|
||||
$count = count($titles);
|
||||
foreach ($titles as $title) {
|
||||
$title = $title;
|
||||
}
|
||||
?>
|
||||
<td class="mailbox-name"><a href="{!! URL('check_ticket',[Crypt::encrypt($ticket->id)]) !!}" title="{!! $title->title !!}">{{$string}} </a> ({!! $count!!}) <i class="fa fa-comment"></i></td>
|
||||
<td class="mailbox-Id">#{!! $ticket->ticket_number !!}</td>
|
||||
<?php $priority = App\Model\helpdesk\Ticket\Ticket_Priority::where('priority_id', '=', $ticket->priority_id)->first(); ?>
|
||||
<td class="mailbox-priority"><spam class="btn btn-{{$priority->priority_color}} btn-xs">{{$priority->priority}}</spam></td>
|
||||
|
||||
<?php
|
||||
$close = App\Model\helpdesk\Ticket\Tickets::where('user_id', '=' , Auth::user()->id)
|
||||
->whereIn('status', [2, 3])
|
||||
->orderBy('id', 'DESC')
|
||||
->paginate(20);
|
||||
?>
|
||||
|
||||
|
||||
<div class="nav-tabs-custom">
|
||||
<ul class="nav nav-tabs">
|
||||
<li class="active"><a href="#tab_1" data-toggle="tab" aria-expanded="true">{!! Lang::get('lang.opened') !!} <small class="label bg-orange">{!! $open->total() !!}</small></a></li>
|
||||
<li class=""><a href="#tab_2" data-toggle="tab" aria-expanded="false">{!! Lang::get('lang.closed') !!} <small class="label bg-green">{!! $close->total() !!}</small></a></li>
|
||||
</ul>
|
||||
|
||||
|
||||
<div class="tab-content">
|
||||
<div class="tab-pane active" id="tab_1">
|
||||
{!! Form::open(['route'=>'select_all','method'=>'post']) !!}
|
||||
<div class="mailbox-controls">
|
||||
<!-- Check all button -->
|
||||
<a class="btn btn-default btn-sm checkbox-toggle"><i class="fa fa-square-o"></i></a>
|
||||
<a class="btn btn-default btn-sm" id="click1"><i class="fa fa-refresh"></i></a>
|
||||
<input type="submit" class="btn btn-default text-yellow btn-sm" name="submit" value="{!! Lang::get('lang.close') !!}">
|
||||
<div class="pull-right" id="refresh21">
|
||||
{!! $open->count().'-'.$open->total(); !!}
|
||||
<td class="mailbox-last-reply" style="color: {!! $rep !!}">{!! $username !!}</td>
|
||||
<td class="mailbox-last-activity">{!! $title->updated_at !!}</td>
|
||||
<?php $status = App\Model\helpdesk\Ticket\Ticket_Status::where('id', '=', $ticket->status)->first(); ?>
|
||||
<td class="mailbox-date">{!! $status->name !!}</td>
|
||||
</tr>
|
||||
@endforeach
|
||||
</tbody>
|
||||
</table><!-- /.table -->
|
||||
<div class="pull-right">
|
||||
<?php echo $open->setPath(url('mytickets'))->render(); ?>
|
||||
</div>
|
||||
</div><!-- /.mail-box-messages -->
|
||||
{!! Form::close() !!}
|
||||
</div><!-- /.box-body -->
|
||||
{{-- /.tab_1 --}}
|
||||
<div class="tab-pane" id="tab_2">
|
||||
{!! Form::open(['route'=>'select_all','method'=>'post']) !!}
|
||||
<div class="mailbox-controls">
|
||||
<!-- Check all button -->
|
||||
<a class="btn btn-default btn-sm checkbox-toggle"><i class="fa fa-square-o"></i></a>
|
||||
<a class="btn btn-default btn-sm" id="click2"><i class="fa fa-refresh"></i></a>
|
||||
<input type="submit" class="btn btn-default text-blue btn-sm" name="submit" value="{!! Lang::get('lang.open') !!}">
|
||||
<div class="pull-right" id="refresh22">
|
||||
{!! $close->count().'-'.$close->total(); !!}
|
||||
</div>
|
||||
</div>
|
||||
<div class=" table-responsive mailbox-messages" id="refresh2">
|
||||
<p style="display:none;text-align:center; position:fixed; margin-left:40%;margin-top:-70px;" id="show2" class="text-red"><b>Loading...</b></p>
|
||||
<!-- table -->
|
||||
<table class="table table-hover table-striped">
|
||||
<thead>
|
||||
<th></th>
|
||||
<th>
|
||||
{!! Lang::get('lang.subject') !!}
|
||||
</th>
|
||||
<th>
|
||||
{!! Lang::get('lang.ticket_id') !!}
|
||||
</th>
|
||||
<th>
|
||||
{!! Lang::get('lang.priority') !!}
|
||||
</th>
|
||||
<th>
|
||||
{!! Lang::get('lang.last_replier') !!}
|
||||
</th>
|
||||
<th>
|
||||
{!! Lang::get('lang.last_activity') !!}
|
||||
</th>
|
||||
<th>
|
||||
{!! Lang::get('lang.status') !!}
|
||||
</th>
|
||||
</thead>
|
||||
<tbody id="hello">
|
||||
@foreach ($close as $ticket )
|
||||
<tr <?php if ($ticket->seen_by == null) { ?> style="color:green;" <?php }
|
||||
?> >
|
||||
<td><input type="checkbox" class="icheckbox_flat-blue" name="select_all[]" value="{{$ticket->id}}"/></td>
|
||||
<?php
|
||||
$title = App\Model\helpdesk\Ticket\Ticket_Thread::where('ticket_id', '=', $ticket->id)->first();
|
||||
$string = strip_tags($title->title);
|
||||
if (strlen($string) > 40) {
|
||||
$stringCut = substr($string, 0, 40);
|
||||
$string = substr($stringCut, 0, strrpos($stringCut, ' ')) . ' ...';
|
||||
}
|
||||
$TicketData = App\Model\helpdesk\Ticket\Ticket_Thread::where('ticket_id', '=', $ticket->id)->max('id');
|
||||
$TicketDatarow = App\Model\helpdesk\Ticket\Ticket_Thread::where('id', '=', $TicketData)->first();
|
||||
$LastResponse = App\User::where('id', '=', $TicketDatarow->user_id)->first();
|
||||
if ($LastResponse->role == "user") {
|
||||
$rep = "#F39C12";
|
||||
$username = $LastResponse->user_name;
|
||||
} else {
|
||||
$rep = "#000";
|
||||
$username = $LastResponse->first_name . " " . $LastResponse->last_name;
|
||||
if ($LastResponse->first_name == null || $LastResponse->last_name == null) {
|
||||
$username = $LastResponse->user_name;
|
||||
}
|
||||
}
|
||||
$titles = App\Model\helpdesk\Ticket\Ticket_Thread::where('ticket_id', '=', $ticket->id)->get();
|
||||
$count = count($titles);
|
||||
foreach ($titles as $title) {
|
||||
$title = $title;
|
||||
}
|
||||
?>
|
||||
<td class="mailbox-name"><a href="{!! URL('check_ticket',[Crypt::encrypt($ticket->id)]) !!}" title="{!! $title->title !!}">{{$string}} </a> ({!! $count!!}) <i class="fa fa-comment"></i></td>
|
||||
<td class="mailbox-Id">#{!! $ticket->ticket_number !!}</td>
|
||||
<?php $priority = App\Model\helpdesk\Ticket\Ticket_Priority::where('priority_id', '=', $ticket->priority_id)->first(); ?>
|
||||
<td class="mailbox-priority"><spam class="btn btn-{{$priority->priority_color}} btn-xs">{{$priority->priority}}</spam></td>
|
||||
<td class="mailbox-last-reply" style="color: {!! $rep !!}">{!! $username !!}</td>
|
||||
<td class="mailbox-last-activity">{!! $title->updated_at !!}</td>
|
||||
<?php $status = App\Model\helpdesk\Ticket\Ticket_Status::where('id', '=', $ticket->status)->first(); ?>
|
||||
<td class="mailbox-date">{!! $status->name !!}</td>
|
||||
</tr>
|
||||
@endforeach
|
||||
</tbody>
|
||||
</table><!-- /.table -->
|
||||
<div class="pull-right">
|
||||
<?php echo $close->setPath(url('mytickets'))->render(); ?>
|
||||
</div>
|
||||
</div><!-- /.mail-box-messages -->
|
||||
{!! Form::close() !!}
|
||||
</div>
|
||||
</div>
|
||||
<div class=" table-responsive mailbox-messages" id="refresh1">
|
||||
<p style="display:none;text-align:center; position:fixed; margin-left:37%;margin-top:-80px;" id="show1" class="text-red"><b>Loading...</b></p>
|
||||
<!-- table -->
|
||||
<table class="table table-hover table-striped">
|
||||
<thead>
|
||||
<th></th>
|
||||
<th>
|
||||
{!! Lang::get('lang.subject') !!}
|
||||
</th>
|
||||
<th>
|
||||
{!! Lang::get('lang.ticket_id') !!}
|
||||
</th>
|
||||
<th>
|
||||
{!! Lang::get('lang.priority') !!}
|
||||
</th>
|
||||
<th>
|
||||
{!! Lang::get('lang.last_replier') !!}
|
||||
</th>
|
||||
<th>
|
||||
{!! Lang::get('lang.last_activity') !!}
|
||||
</th>
|
||||
<th>
|
||||
{!! Lang::get('lang.status') !!}
|
||||
</th>
|
||||
</thead>
|
||||
<tbody id="hello">
|
||||
@foreach ($open as $ticket )
|
||||
<tr <?php if ($ticket->seen_by == null) {?> style="color:green;" <?php }
|
||||
?> >
|
||||
<td><input type="checkbox" class="icheckbox_flat-blue" name="select_all[]" value="{{$ticket->id}}"/></td>
|
||||
<?php $title = App\Model\helpdesk\Ticket\Ticket_Thread::where('ticket_id', '=', $ticket->id)->first();
|
||||
$string = strip_tags($title->title);
|
||||
if (strlen($string) > 40) {
|
||||
$stringCut = substr($string, 0, 40);
|
||||
$string = substr($stringCut, 0, strrpos($stringCut, ' ')).' ...';
|
||||
}
|
||||
$TicketData = App\Model\helpdesk\Ticket\Ticket_Thread::where('ticket_id', '=', $ticket->id)->max('id');
|
||||
$TicketDatarow = App\Model\helpdesk\Ticket\Ticket_Thread::where('id', '=', $TicketData)->first();
|
||||
$LastResponse = App\User::where('id', '=', $TicketDatarow->user_id)->first();
|
||||
if($LastResponse->role == "user") {
|
||||
$rep = "#F39C12";
|
||||
$username = $LastResponse->user_name;
|
||||
} else { $rep = "#000"; $username = $LastResponse->first_name ." ". $LastResponse->last_name;
|
||||
if($LastResponse->first_name==null || $LastResponse->last_name==null) {
|
||||
$username = $LastResponse->user_name;
|
||||
}}
|
||||
$titles = App\Model\helpdesk\Ticket\Ticket_Thread::where('ticket_id', '=', $ticket->id)->get();
|
||||
$count = count($titles);
|
||||
foreach($titles as $title)
|
||||
{
|
||||
$title = $title;
|
||||
} ?>
|
||||
<td class="mailbox-name"><a href="{!! URL('check_ticket',[Crypt::encrypt($ticket->id)]) !!}" title="{!! $title->title !!}">{{$string}} </a> ({!! $count!!}) <i class="fa fa-comment"></i></td>
|
||||
<td class="mailbox-Id">#{!! $ticket->ticket_number !!}</td>
|
||||
<?php $priority = App\Model\helpdesk\Ticket\Ticket_Priority::where('priority_id', '=', $ticket->priority_id)->first();?>
|
||||
<td class="mailbox-priority"><spam class="btn btn-{{$priority->priority_color}} btn-xs">{{$priority->priority}}</spam></td>
|
||||
|
||||
<td class="mailbox-last-reply" style="color: {!! $rep !!}">{!! $username !!}</td>
|
||||
<td class="mailbox-last-activity">{!! $title->updated_at !!}</td>
|
||||
<?php $status = App\Model\helpdesk\Ticket\Ticket_Status::where('id', '=', $ticket->status)->first(); ?>
|
||||
<td class="mailbox-date">{!! $status->name !!}</td>
|
||||
</tr>
|
||||
@endforeach
|
||||
</tbody>
|
||||
</table><!-- /.table -->
|
||||
<div class="pull-right">
|
||||
<?php echo $open->setPath(url('mytickets'))->render();?>
|
||||
</div>
|
||||
</div><!-- /.mail-box-messages -->
|
||||
{!! Form::close() !!}
|
||||
</div><!-- /.box-body -->
|
||||
{{-- /.tab_1 --}}
|
||||
|
||||
|
||||
<div class="tab-pane" id="tab_2">
|
||||
{!! Form::open(['route'=>'select_all','method'=>'post']) !!}
|
||||
<div class="mailbox-controls">
|
||||
<!-- Check all button -->
|
||||
<a class="btn btn-default btn-sm checkbox-toggle"><i class="fa fa-square-o"></i></a>
|
||||
<a class="btn btn-default btn-sm" id="click2"><i class="fa fa-refresh"></i></a>
|
||||
<input type="submit" class="btn btn-default text-blue btn-sm" name="submit" value="{!! Lang::get('lang.open') !!}">
|
||||
<div class="pull-right" id="refresh22">
|
||||
{!! $close->count().'-'.$close->total(); !!}
|
||||
</div>
|
||||
</div>
|
||||
<div class=" table-responsive mailbox-messages" id="refresh2">
|
||||
<p style="display:none;text-align:center; position:fixed; margin-left:40%;margin-top:-70px;" id="show2" class="text-red"><b>Loading...</b></p>
|
||||
<!-- table -->
|
||||
<table class="table table-hover table-striped">
|
||||
<thead>
|
||||
<th></th>
|
||||
<th>
|
||||
{!! Lang::get('lang.subject') !!}
|
||||
</th>
|
||||
<th>
|
||||
{!! Lang::get('lang.ticket_id') !!}
|
||||
</th>
|
||||
<th>
|
||||
{!! Lang::get('lang.priority') !!}
|
||||
</th>
|
||||
<th>
|
||||
{!! Lang::get('lang.last_replier') !!}
|
||||
</th>
|
||||
<th>
|
||||
{!! Lang::get('lang.last_activity') !!}
|
||||
</th>
|
||||
<th>
|
||||
{!! Lang::get('lang.status') !!}
|
||||
</th>
|
||||
</thead>
|
||||
<tbody id="hello">
|
||||
|
||||
@foreach ($close as $ticket )
|
||||
<tr <?php if ($ticket->seen_by == null) {?> style="color:green;" <?php }
|
||||
?> >
|
||||
<td><input type="checkbox" class="icheckbox_flat-blue" name="select_all[]" value="{{$ticket->id}}"/></td>
|
||||
<?php $title = App\Model\helpdesk\Ticket\Ticket_Thread::where('ticket_id', '=', $ticket->id)->first();
|
||||
$string = strip_tags($title->title);
|
||||
if (strlen($string) > 40) {
|
||||
$stringCut = substr($string, 0, 40);
|
||||
$string = substr($stringCut, 0, strrpos($stringCut, ' ')).' ...';
|
||||
}
|
||||
$TicketData = App\Model\helpdesk\Ticket\Ticket_Thread::where('ticket_id', '=', $ticket->id)->max('id');
|
||||
$TicketDatarow = App\Model\helpdesk\Ticket\Ticket_Thread::where('id', '=', $TicketData)->first();
|
||||
$LastResponse = App\User::where('id', '=', $TicketDatarow->user_id)->first();
|
||||
if($LastResponse->role == "user") {
|
||||
$rep = "#F39C12";
|
||||
$username = $LastResponse->user_name;
|
||||
} else { $rep = "#000"; $username = $LastResponse->first_name ." ". $LastResponse->last_name;
|
||||
if($LastResponse->first_name==null || $LastResponse->last_name==null) {
|
||||
$username = $LastResponse->user_name;
|
||||
}}
|
||||
$titles = App\Model\helpdesk\Ticket\Ticket_Thread::where('ticket_id', '=', $ticket->id)->get();
|
||||
$count = count($titles);
|
||||
foreach($titles as $title)
|
||||
{
|
||||
$title = $title;
|
||||
} ?>
|
||||
<td class="mailbox-name"><a href="{!! URL('check_ticket',[Crypt::encrypt($ticket->id)]) !!}" title="{!! $title->title !!}">{{$string}} </a> ({!! $count!!}) <i class="fa fa-comment"></i></td>
|
||||
<td class="mailbox-Id">#{!! $ticket->ticket_number !!}</td>
|
||||
<?php $priority = App\Model\helpdesk\Ticket\Ticket_Priority::where('priority_id', '=', $ticket->priority_id)->first();?>
|
||||
<td class="mailbox-priority"><spam class="btn btn-{{$priority->priority_color}} btn-xs">{{$priority->priority}}</spam></td>
|
||||
|
||||
<td class="mailbox-last-reply" style="color: {!! $rep !!}">{!! $username !!}</td>
|
||||
<td class="mailbox-last-activity">{!! $title->updated_at !!}</td>
|
||||
<?php $status = App\Model\helpdesk\Ticket\Ticket_Status::where('id', '=', $ticket->status)->first(); ?>
|
||||
<td class="mailbox-date">{!! $status->name !!}</td>
|
||||
</tr>
|
||||
@endforeach
|
||||
</tbody>
|
||||
</table><!-- /.table -->
|
||||
<div class="pull-right">
|
||||
<?php echo $close->setPath(url('mytickets'))->render();?>
|
||||
</div>
|
||||
</div><!-- /.mail-box-messages -->
|
||||
{!! Form::close() !!}
|
||||
</div><!-- /. box -->
|
||||
</div>
|
||||
</div><!-- /. box -->
|
||||
</div>
|
||||
</div>
|
||||
<script>
|
||||
|
||||
$(function () {
|
||||
$(function() {
|
||||
//Enable check and uncheck all functionality
|
||||
$(".checkbox-toggle").click(function () {
|
||||
var clicks = $(this).data('clicks');
|
||||
if (clicks) {
|
||||
//Uncheck all checkboxes
|
||||
$(".mailbox-messages input[type='checkbox']").iCheck("uncheck");
|
||||
$(".fa", this).removeClass("fa-check-square-o").addClass('fa-square-o');
|
||||
} else {
|
||||
//Check all checkboxes
|
||||
$(".mailbox-messages input[type='checkbox']").iCheck("check");
|
||||
$(".fa", this).removeClass("fa-square-o").addClass('fa-check-square-o');
|
||||
}
|
||||
$(this).data("clicks", !clicks);
|
||||
$(".checkbox-toggle").click(function() {
|
||||
var clicks = $(this).data('clicks');
|
||||
if (clicks) {
|
||||
//Uncheck all checkboxes
|
||||
$(".mailbox-messages input[type='checkbox']").iCheck("uncheck");
|
||||
$(".fa", this).removeClass("fa-check-square-o").addClass('fa-square-o');
|
||||
} else {
|
||||
//Check all checkboxes
|
||||
$(".mailbox-messages input[type='checkbox']").iCheck("check");
|
||||
$(".fa", this).removeClass("fa-square-o").addClass('fa-check-square-o');
|
||||
}
|
||||
$(this).data("clicks", !clicks);
|
||||
});
|
||||
});
|
||||
|
||||
|
||||
});
|
||||
|
||||
$(function() {
|
||||
// Enable check and uncheck all functionality
|
||||
@@ -249,7 +237,6 @@ $close = App\Model\helpdesk\Ticket\Tickets::where('user_id', '=' , Auth::user()-
|
||||
});
|
||||
});
|
||||
|
||||
|
||||
$(document).ready(function() { /// Wait till page is loaded
|
||||
$('#click1').click(function() {
|
||||
$('#refresh1').load('mytickets #refresh1');
|
||||
@@ -258,8 +245,6 @@ $close = App\Model\helpdesk\Ticket\Tickets::where('user_id', '=' , Auth::user()-
|
||||
});
|
||||
});
|
||||
|
||||
|
||||
|
||||
$(document).ready(function() { /// Wait till page is loaded
|
||||
$('#click2').click(function() {
|
||||
$('#refresh2').load('mytickets #refresh2');
|
||||
@@ -268,7 +253,5 @@ $close = App\Model\helpdesk\Ticket\Tickets::where('user_id', '=' , Auth::user()-
|
||||
});
|
||||
});
|
||||
|
||||
|
||||
|
||||
</script>
|
||||
@stop
|
||||
@@ -1,164 +1,139 @@
|
||||
@extends('themes.default1.client.layout.client')
|
||||
|
||||
@section('HeadInclude')
|
||||
<link href="{{asset("lb-faveo/css/AdminLTE.css")}}" rel="stylesheet" type="text/css" />
|
||||
<link href="{{asset("lb-faveo/css/AdminLTE.css")}}" rel="stylesheet" type="text/css" />
|
||||
@stop
|
||||
@section('breadcrumb')
|
||||
|
||||
<div class="site-hero clearfix">
|
||||
<ol class="breadcrumb breadcrumb-custom">
|
||||
<li class="text">You are here: </li>
|
||||
<li><a href="#">My Profile</a></li>
|
||||
<li class="active"><a href="{!! URL::route('client.profile') !!}">Edit Profile</a></li>
|
||||
</ol>
|
||||
</div>
|
||||
|
||||
@stop
|
||||
@section('profile')
|
||||
class="active"
|
||||
class="active"
|
||||
@stop
|
||||
|
||||
@section('content')
|
||||
<div id="content" class="site-content col-md-12">
|
||||
<section class="section-title">
|
||||
<h2>
|
||||
Profile Settings </h2>
|
||||
<h2>{!! Lang::get('lang.profile_settings') !!} </h2>
|
||||
</section>
|
||||
<div class="row">
|
||||
<div class="col-md-6">
|
||||
|
||||
{!! Form::model($user,['url'=>'client-profile-edit', 'method' => 'PATCH','files'=>true]) !!}
|
||||
|
||||
<div class="box box-primary">
|
||||
|
||||
<div class="content-header">
|
||||
|
||||
<h4>Profile {!! Form::submit(Lang::get('lang.save'),['class'=>'form-group btn btn-primary pull-right'])!!}</h4>
|
||||
|
||||
</div>
|
||||
|
||||
<div class="box-body">
|
||||
|
||||
@if(Session::has('success1'))
|
||||
<div class="col-md-6">
|
||||
{!! Form::model($user,['url'=>'client-profile-edit', 'method' => 'PATCH','files'=>true]) !!}
|
||||
<div class="box box-primary">
|
||||
<div class="box-header with-border">
|
||||
<h4 class="box-title">{!! Lang::get('lang.profile') !!} </h4>
|
||||
</div>
|
||||
<div class="box-body">
|
||||
@if(Session::has('success1'))
|
||||
<div class="alert alert-success alert-dismissable">
|
||||
<i class="fa fa-ban"></i>
|
||||
<b>Alert!</b> Success.
|
||||
<i class="fa fa-check-circle"></i>
|
||||
<button type="button" class="close" data-dismiss="alert" aria-hidden="true">×</button>
|
||||
{{Session::get('success1')}}
|
||||
</div>
|
||||
@endif
|
||||
<!-- fail message -->
|
||||
@if(Session::has('fails1'))
|
||||
@endif
|
||||
@if (count($errors) > 0)
|
||||
<div class="alert alert-danger alert-dismissable">
|
||||
<i class="fa fa-ban"></i>
|
||||
<b>Alert!</b> Failed.
|
||||
<b>{!! Lang::get('lang.alert') !!} !</b>
|
||||
<button type="button" class="close" data-dismiss="alert" aria-hidden="true">×</button>
|
||||
@foreach ($errors->all() as $error)
|
||||
<li>{{ $error }}</li>
|
||||
@endforeach
|
||||
</div>
|
||||
@endif
|
||||
<!-- fail message -->
|
||||
@if(Session::has('fails1'))
|
||||
<div class="alert alert-danger alert-dismissable">
|
||||
<i class="fa fa-ban"></i>
|
||||
<b>{!! Lang::get('lang.alert') !!}!</b>
|
||||
<button type="button" class="close" data-dismiss="alert" aria-hidden="true">×</button>
|
||||
{{Session::get('fails1')}}
|
||||
</div>
|
||||
@endif
|
||||
@endif
|
||||
<div class="form-group {{ $errors->has('first_name') ? 'has-error' : '' }}">
|
||||
<!-- first name -->
|
||||
{!! Form::label('first_name',Lang::get('lang.first_name')) !!}<span class="text-red"> *</span>
|
||||
|
||||
{!! Form::text('first_name',null,['class' => 'form-control']) !!}
|
||||
</div>
|
||||
<div class="form-group {{ $errors->has('last_name') ? 'has-error' : '' }}">
|
||||
<!-- last name -->
|
||||
{!! Form::label('last_name',Lang::get('lang.last_name')) !!}
|
||||
|
||||
{!! Form::text('last_name',null,['class' => 'form-control']) !!}
|
||||
</div>
|
||||
<div class="form-group">
|
||||
<!-- gender -->
|
||||
{!! Form::label('gender',Lang::get('lang.gender')) !!}
|
||||
<div class="row">
|
||||
<div class="col-xs-3">
|
||||
{!! Form::radio('gender','1',true) !!}{{Lang::get('lang.male')}}
|
||||
</div>
|
||||
<div class="col-xs-3">
|
||||
{!! Form::radio('gender','0') !!}{{Lang::get('lang.female')}}
|
||||
</div>
|
||||
</div>
|
||||
</div>
|
||||
<div class="form-group">
|
||||
<!-- email -->
|
||||
{!! Form::label('email',Lang::get('lang.email_address')) !!}
|
||||
<div>
|
||||
{{$user->email}}
|
||||
</div>
|
||||
</div>
|
||||
<div class="form-group {{ $errors->has('company') ? 'has-error' : '' }}">
|
||||
<!-- company -->
|
||||
{!! Form::label('company',Lang::get('lang.company')) !!}
|
||||
|
||||
{!! Form::text('company',null,['class' => 'form-control']) !!}
|
||||
</div>
|
||||
<div class="row">
|
||||
<div class="col-xs-2 form-group {{ $errors->has('country_code') ? 'has-error' : '' }}">
|
||||
<!-- phone extensionn -->
|
||||
{!! Form::label('country_code',Lang::get('lang.country-code')) !!}
|
||||
{!! Form::text('country_code',null,['class' => 'form-control', 'placeholder' => $phonecode, 'title' => Lang::get('lang.enter-country-phone-code')]) !!}
|
||||
|
||||
<div class="form-group {{ $errors->has('first_name') ? 'has-error' : '' }}">
|
||||
<!-- first name -->
|
||||
{!! Form::label('first_name',Lang::get('lang.first_name')) !!}
|
||||
{!! $errors->first('first_name', '<spam class="help-block">:message</spam>') !!}
|
||||
{!! Form::text('first_name',null,['class' => 'form-control']) !!}
|
||||
|
||||
</div>
|
||||
|
||||
<div class="form-group {{ $errors->has('last_name') ? 'has-error' : '' }}">
|
||||
<!-- last name -->
|
||||
{!! Form::label('last_name',Lang::get('lang.last_name')) !!}
|
||||
{!! $errors->first('last_name', '<spam class="help-block">:message</spam>') !!}
|
||||
{!! Form::text('last_name',null,['class' => 'form-control']) !!}
|
||||
|
||||
</div>
|
||||
|
||||
<div class="form-group">
|
||||
<!-- gender -->
|
||||
{!! Form::label('gender',Lang::get('lang.gender')) !!}
|
||||
<div class="row">
|
||||
<div class="col-xs-3">
|
||||
{!! Form::radio('gender','1',true) !!}{{Lang::get('lang.male')}}
|
||||
</div>
|
||||
<div class="col-xs-3">
|
||||
{!! Form::radio('gender','0') !!}{{Lang::get('lang.female')}}
|
||||
</div>
|
||||
</div>
|
||||
</div>
|
||||
|
||||
|
||||
|
||||
<div class="form-group">
|
||||
<!-- email -->
|
||||
{!! Form::label('email',Lang::get('lang.email_address')) !!}
|
||||
<div>
|
||||
{{$user->email}}
|
||||
</div>
|
||||
</div>
|
||||
|
||||
<div class="form-group {{ $errors->has('company') ? 'has-error' : '' }}">
|
||||
<!-- company -->
|
||||
{!! Form::label('company',Lang::get('lang.company')) !!}
|
||||
{!! $errors->first('company', '<spam class="help-block">:message</spam>') !!}
|
||||
{!! Form::text('company',null,['class' => 'form-control']) !!}
|
||||
|
||||
</div>
|
||||
|
||||
<div class="row">
|
||||
<div class="col-xs-3 form-group {{ $errors->has('ext') ? 'has-error' : '' }}">
|
||||
<!-- phone extensionn -->
|
||||
{!! Form::label('ext',Lang::get('lang.ext')) !!}
|
||||
{!! $errors->first('ext', '<spam class="help-block">:message</spam>') !!}
|
||||
{!! Form::text('ext',null,['class' => 'form-control']) !!}
|
||||
|
||||
</div>
|
||||
|
||||
<div class="col-xs-9 form-group {{ $errors->has('phone_number') ? 'has-error' : '' }}">
|
||||
<!-- phone number -->
|
||||
{!! Form::label('phone_number',Lang::get('lang.phone')) !!}
|
||||
{!! $errors->first('phone_number', '<spam class="help-block">:message</spam>') !!}
|
||||
{!! Form::text('phone_number',null,['class' => 'form-control']) !!}
|
||||
|
||||
</div>
|
||||
</div>
|
||||
|
||||
<div class="form-group {{ $errors->has('mobile') ? 'has-error' : '' }}">
|
||||
<!-- mobile -->
|
||||
{!! Form::label('mobile',Lang::get('lang.mobile_number')) !!}
|
||||
{!! $errors->first('mobile', '<spam class="help-block">:message</spam>') !!}
|
||||
{!! Form::text('mobile',null,['class' => 'form-control']) !!}
|
||||
|
||||
</div>
|
||||
|
||||
|
||||
<div class="form-group {{ $errors->has('profile_pic') ? 'has-error' : '' }}">
|
||||
<!-- profile pic -->
|
||||
{!! Form::label('profile_pic',Lang::get('lang.profile_pic')) !!}
|
||||
{!! $errors->first('profile_pic', '<spam class="help-block">:message</spam>') !!}
|
||||
{!! Form::file('profile_pic') !!}
|
||||
|
||||
</div>
|
||||
|
||||
{!! Form::token() !!}
|
||||
{!! Form::close() !!}
|
||||
</div>
|
||||
</div>
|
||||
</div>
|
||||
<div class="col-md-6">
|
||||
|
||||
{!! Form::model($user,['url'=>'client-profile-password' , 'method' => 'PATCH']) !!}
|
||||
|
||||
<div class="box box-primary">
|
||||
|
||||
<div class="content-header">
|
||||
|
||||
<h4>Change Password {!! Form::submit(Lang::get('lang.save'),['class'=>'form-group btn btn-primary pull-right'])!!}</h4>
|
||||
|
||||
</div>
|
||||
|
||||
<div class="box-body">
|
||||
@if(Session::has('success2'))
|
||||
</div>
|
||||
<div class="col-xs-2 form-group {{ $errors->has('ext') ? 'has-error' : '' }}">
|
||||
<!-- phone extensionn -->
|
||||
{!! Form::label('ext',Lang::get('lang.ext')) !!}
|
||||
|
||||
{!! Form::text('ext',null,['class' => 'form-control']) !!}
|
||||
</div>
|
||||
<div class="col-xs-8 form-group {{ $errors->has('phone_number') ? 'has-error' : '' }}">
|
||||
<!-- phone number -->
|
||||
{!! Form::label('phone_number',Lang::get('lang.phone')) !!}
|
||||
|
||||
{!! Form::text('phone_number',null,['class' => 'form-control']) !!}
|
||||
</div>
|
||||
</div>
|
||||
<div class="form-group {{ $errors->has('mobile') ? 'has-error' : '' }}">
|
||||
<!-- mobile -->
|
||||
{!! Form::label('mobile',Lang::get('lang.mobile_number')) !!}
|
||||
|
||||
{!! Form::text('mobile',null,['class' => 'form-control']) !!}
|
||||
</div>
|
||||
<div class="form-group {{ $errors->has('profile_pic') ? 'has-error' : '' }}">
|
||||
<!-- profile pic -->
|
||||
{!! Form::label('profile_pic',Lang::get('lang.profile_pic')) !!}
|
||||
|
||||
{!! Form::file('profile_pic') !!}
|
||||
</div>
|
||||
{!! Form::token() !!}
|
||||
{!! Form::close() !!}
|
||||
</div>
|
||||
<div class="box-footer">
|
||||
{!! Form::submit(Lang::get('lang.update'),['class'=>'btn btn-primary'])!!}
|
||||
</div>
|
||||
</div>
|
||||
</div>
|
||||
<div class="col-md-6">
|
||||
{!! Form::model($user,['url'=>'client-profile-password' , 'method' => 'PATCH']) !!}
|
||||
<div class="box box-primary">
|
||||
<div class="box-header with-border">
|
||||
<h4 class="box-title">{!! Lang::get('lang.change_password') !!}</h4>
|
||||
</div>
|
||||
<div class="box-body">
|
||||
@if(Session::has('success2'))
|
||||
<div class="alert alert-success alert-dismissable">
|
||||
<i class="fa fa-ban"></i>
|
||||
<b>Alert!</b> Success.
|
||||
<i class="fa fa-check-circle"></i>
|
||||
<button type="button" class="close" data-dismiss="alert" aria-hidden="true">×</button>
|
||||
{{Session::get('success2')}}
|
||||
</div>
|
||||
@@ -167,39 +142,39 @@
|
||||
@if(Session::has('fails2'))
|
||||
<div class="alert alert-danger alert-dismissable">
|
||||
<i class="fa fa-ban"></i>
|
||||
<b>Alert!</b> Failed.
|
||||
<b>{!! Lang::get('lang.alert') !!} !</b>
|
||||
<button type="button" class="close" data-dismiss="alert" aria-hidden="true">×</button>
|
||||
{{Session::get('fails2')}}
|
||||
</div>
|
||||
@endif
|
||||
<!-- old password -->
|
||||
<div class="form-group has-feedback {{ $errors->has('old_password') ? 'has-error' : '' }}">
|
||||
{!! Form::label('old_password',Lang::get('lang.old_password')) !!}
|
||||
{!! Form::password('old_password',['placeholder'=>'Password','class' => 'form-control']) !!}
|
||||
{!! $errors->first('old_password', '<spam class="help-block">:message</spam>') !!}
|
||||
<span class="glyphicon glyphicon-lock form-control-feedback"></span>
|
||||
<!-- old password -->
|
||||
<div class="form-group has-feedback {{ $errors->has('old_password') ? 'has-error' : '' }}">
|
||||
{!! Form::label('old_password',Lang::get('lang.old_password')) !!}<span class="text-red"> *</span>
|
||||
{!! Form::password('old_password',['placeholder'=>'Password','class' => 'form-control']) !!}
|
||||
{!! $errors->first('old_password', '<spam class="help-block">:message</spam>') !!}
|
||||
<span class="glyphicon glyphicon-lock form-control-feedback"></span>
|
||||
</div>
|
||||
<!-- new password -->
|
||||
<div class="form-group has-feedback {{ $errors->has('new_password') ? 'has-error' : '' }}">
|
||||
{!! Form::label('new_password',Lang::get('lang.new_password')) !!}<span class="text-red"> *</span>
|
||||
{!! Form::password('new_password',['placeholder'=>'New Password','class' => 'form-control']) !!}
|
||||
{!! $errors->first('new_password', '<spam class="help-block">:message</spam>') !!}
|
||||
<span class="glyphicon glyphicon-lock form-control-feedback"></span>
|
||||
</div>
|
||||
<!-- cofirm password -->
|
||||
<div class="form-group has-feedback {{ $errors->has('confirm_password') ? 'has-error' : '' }}">
|
||||
{!! Form::label('confirm_password',Lang::get('lang.confirm_password')) !!}<span class="text-red"> *</span>
|
||||
{!! Form::password('confirm_password',['placeholder'=>'Confirm Password','class' => 'form-control']) !!}
|
||||
{!! $errors->first('confirm_password', '<spam class="help-block">:message</spam>') !!}
|
||||
<span class="glyphicon glyphicon-lock form-control-feedback"></span>
|
||||
</div>
|
||||
</div>
|
||||
<div class="box-footer">
|
||||
{!! Form::submit(Lang::get('lang.update'),['class'=>'btn btn-primary'])!!}
|
||||
</div>
|
||||
</div>
|
||||
</div>
|
||||
</div>
|
||||
<!-- new password -->
|
||||
<div class="form-group has-feedback {{ $errors->has('new_password') ? 'has-error' : '' }}">
|
||||
{!! Form::label('new_password',Lang::get('lang.new_password')) !!}
|
||||
{!! Form::password('new_password',['placeholder'=>'New Password','class' => 'form-control']) !!}
|
||||
{!! $errors->first('new_password', '<spam class="help-block">:message</spam>') !!}
|
||||
<span class="glyphicon glyphicon-lock form-control-feedback"></span>
|
||||
</div>
|
||||
<!-- cofirm password -->
|
||||
<div class="form-group has-feedback {{ $errors->has('confirm_password') ? 'has-error' : '' }}">
|
||||
{!! Form::label('confirm_password',Lang::get('lang.confirm_password')) !!}
|
||||
{!! Form::password('confirm_password',['placeholder'=>'Confirm Password','class' => 'form-control']) !!}
|
||||
{!! $errors->first('confirm_password', '<spam class="help-block">:message</spam>') !!}
|
||||
<span class="glyphicon glyphicon-lock form-control-feedback"></span>
|
||||
</div>
|
||||
|
||||
</div>
|
||||
</div>
|
||||
</div>
|
||||
</div>
|
||||
|
||||
|
||||
{!! Form::close() !!}
|
||||
{!! Form::close() !!}
|
||||
</div>
|
||||
@stop
|
||||
@@ -0,0 +1,476 @@
|
||||
@extends('themes.default1.client.layout.client')
|
||||
|
||||
@section('content')
|
||||
<?php
|
||||
$thread = App\Model\helpdesk\Ticket\Ticket_Thread::where('ticket_id', '=', $tickets->id)->first();
|
||||
//$user = App\User::where('id','=',$id1)->first();
|
||||
?>
|
||||
<!-- Main content -->
|
||||
<div class="box box-primary">
|
||||
<div class="box-header">
|
||||
<div class="row">
|
||||
<div class="col-md-9">
|
||||
<section class="content-header"><h3 class="box-title"><i class="fa fa-user"> </i> {{$thread->title}} </h3> ( {{$tickets->ticket_number}} )
|
||||
</section>
|
||||
</div>
|
||||
<div class="col-md-3">
|
||||
<div class="pull-right">
|
||||
<!-- <button type="button" class="btn btn-default"><i class="fa fa-edit" style="color:green;"> </i> Edit</button> -->
|
||||
{{-- <button type="button" class="btn btn-default"><i class="fa fa-print" style="color:blue;"> </i> {!! link_to_route('ticket.print','Print',[$tickets->id]) !!}</button> --}}
|
||||
<!-- </div> -->
|
||||
<div class="btn-group">
|
||||
<button type="button" class="btn btn-default dropdown-toggle" data-toggle="dropdown"><i class="fa fa-exchange" style="color:teal;"> </i>
|
||||
{!! Lang::get('lang.change_status') !!} <span class="caret"></span>
|
||||
</button>
|
||||
<?php $statuses = \App\Model\helpdesk\Ticket\Ticket_Status::all(); ?>
|
||||
|
||||
<ul class="dropdown-menu" id='cc_page'>
|
||||
@foreach($statuses as $status)
|
||||
<?php if ($status->name == 'Deleted' or $status->name == 'Accepted') continue; ?>
|
||||
<li class="search_r"><a href="#" onclick="changeStatus({!! $status->id !!})"><i class="{!! $status->icon_class !!}" style="color:#FFD600;"> </i>{!! $status->name !!}</a>
|
||||
</li>
|
||||
@endforeach
|
||||
|
||||
</ul>
|
||||
</div>
|
||||
{!! Form::close() !!}
|
||||
</div>
|
||||
</div>
|
||||
</div>
|
||||
<br/>
|
||||
<div class="row">
|
||||
<div class="col-md-12">
|
||||
<div class="alert alert-success alert-dismissable" id="alert11" style="display:none;">
|
||||
<button type="button" class="close" data-dismiss="alert" aria-hidden="true">×</button>
|
||||
<i class="fa fa-check-circle"></i> <span id="message-success1">
|
||||
</span>
|
||||
</div>
|
||||
<div class="ticketratings pull-right">
|
||||
<table><tbody>
|
||||
<?php $ratings = App\Model\helpdesk\Ratings\Rating::orderby('display_order')->get(); ?>
|
||||
<form id="foo">
|
||||
@foreach($ratings as $rating)
|
||||
|
||||
@if($rating->rating_area == 'Helpdesk Area')
|
||||
<?php
|
||||
$rating_value = App\Model\helpdesk\Ratings\RatingRef::where('rating_id', '=', $rating->id)->where('ticket_id', '=', $tickets->id)->first();
|
||||
if ($rating_value == null) {
|
||||
$ratingval = '0';
|
||||
} else {
|
||||
$ratingval = $rating_value->rating_value;
|
||||
}
|
||||
?>
|
||||
<tr>
|
||||
<th><div class="ticketratingtitle">{!! $rating->name !!} </div></th> 
|
||||
<td>
|
||||
<?php for ($i = 1; $i <= $rating->rating_scale; $i++) { ?>
|
||||
<input type="radio" class="star" id="star5" name="{!! $rating->name !!}" value="{!! $i !!}"<?php echo ($ratingval == $i) ? 'checked' : '' ?> />
|
||||
<?php } ?>
|
||||
</td>
|
||||
</tr>
|
||||
@endif
|
||||
@endforeach
|
||||
</form></tbody> </table>
|
||||
</div>
|
||||
</div>
|
||||
</div>
|
||||
</div>
|
||||
<div class="box-body" style="margin-bottom:-10px">
|
||||
<div class="row">
|
||||
<div id="loader" style="display:none;">
|
||||
<div class="col-xs-5">
|
||||
</div>
|
||||
<div class="col-xs-1">
|
||||
<img src="{{asset("lb-faveo/media/images/gifloader.gif")}}"><br/><br/><br/><br/><br/><br/><br/><br/><br/><br/>
|
||||
</div>
|
||||
<div class="col-xs-6">
|
||||
</div>
|
||||
</div>
|
||||
<section class="content" id="refresh" style="margin-bottom:-10px;margin-top:-10px">
|
||||
<div class="col-md-12">
|
||||
<?php
|
||||
$priority = App\Model\helpdesk\Ticket\Ticket_Priority::where('priority_id', '=', $tickets->priority_id)->first();
|
||||
?>
|
||||
<div class="callout callout-default ">
|
||||
<div class="row">
|
||||
<div class="col-md-3">
|
||||
<?php
|
||||
$sla = $tickets->sla;
|
||||
$SlaPlan = App\Model\helpdesk\Manage\Sla_plan::where('id', '=', 1)->first();
|
||||
?>
|
||||
<b>{!! Lang::get('lang.sla_plan') !!}: {{$SlaPlan->grace_period}} </b>
|
||||
</div>
|
||||
<div class="col-md-3">
|
||||
<b>{!! Lang::get('lang.created_date') !!}: </b> {{ UTC::usertimezone($tickets->created_at) }}
|
||||
</div>
|
||||
<div class="col-md-3">
|
||||
<b>{!! Lang::get('lang.due_date') !!}: </b>
|
||||
<?php
|
||||
$time = $tickets->created_at;
|
||||
$time = date_create($time);
|
||||
date_add($time, date_interval_create_from_date_string($SlaPlan->grace_period));
|
||||
echo UTC::usertimezone(date_format($time, 'd/m/Y H:i:s'));
|
||||
?>
|
||||
</div>
|
||||
<div class="col-md-3">
|
||||
<?php $response = App\Model\helpdesk\Ticket\Ticket_Thread::where('ticket_id', '=', $tickets->id)->where('is_internal', '=', 0)->get(); ?>
|
||||
@foreach($response as $last)
|
||||
<?php $ResponseDate = $last->created_at; ?>
|
||||
@endforeach
|
||||
<b>{!! Lang::get('lang.last_response') !!}: </b> {{ UTC::usertimezone($ResponseDate)}}
|
||||
</div>
|
||||
</div>
|
||||
</div>
|
||||
</div>
|
||||
<div class="col-md-6">
|
||||
<table class="table table-hover">
|
||||
<!-- <tr><th></th><th></th></tr> -->
|
||||
<tr><td><b>{!! Lang::get('lang.status') !!}:</b></td> <?php $status = App\Model\helpdesk\Ticket\Ticket_Status::where('id', '=', $tickets->status)->first(); ?>
|
||||
|
||||
@if($status->id == 1)
|
||||
<td title="{{$status->properties}}" style="color:orange">{{$status->name}}</td></tr>
|
||||
@elseif($status->id == 2)
|
||||
<td title="{{$status->properties}}" style="color:green">{{$status->name}}</td></tr>
|
||||
@elseif($status->id == 3)
|
||||
<td title="{{$status->properties}}" style="color:green">{{$status->name}}</td></tr>
|
||||
@endif
|
||||
|
||||
<tr><td><b>{!! Lang::get('lang.priority') !!}:</b></td> <?php $priority = App\Model\helpdesk\Ticket\Ticket_Priority::where('priority_id', '=', $tickets->priority_id)->first(); ?>
|
||||
|
||||
@if($priority->priority_id == 1)
|
||||
<td title="{{$priority->priority_desc}}" style="color:green">{{$priority->priority_desc}}</td>
|
||||
@elseif($priority->priority_id == 2)
|
||||
<td title="{{$priority->priority_desc}}" style="color:orange">{{$priority->priority_desc}}</td>
|
||||
@elseif($priority->priority_id == 3)
|
||||
<td title="{{$priority->priority_desc}}" style="color:red">{{$priority->priority_desc}}</td>
|
||||
@endif
|
||||
|
||||
</tr>
|
||||
<tr><td><b>{!! Lang::get('lang.department') !!}:</b></td>
|
||||
<?php
|
||||
$help_topic = App\Model\helpdesk\Manage\Help_topic::where('id', '=', $tickets->help_topic_id)->first();
|
||||
$department = App\Model\helpdesk\Agent\Department::where('id', '=', $help_topic->department)->first();
|
||||
?>
|
||||
<td title="{{ $department->name }}">{!! $department->name !!}</td></tr>
|
||||
</table>
|
||||
<!-- </div> -->
|
||||
</div>
|
||||
<div class="col-md-6">
|
||||
<!-- <div class="callout callout-success"> -->
|
||||
<table class="table table-hover">
|
||||
<!-- <tr><th></th><th></th></tr> -->
|
||||
<tr><td><b>{!! Lang::get('lang.help_topic') !!}:</b></td> <?php $help_topic = App\Model\helpdesk\Manage\Help_topic::where('id', '=', $tickets->help_topic_id)->first(); ?><td title="{{$help_topic->topic}}">{{$help_topic->topic}}</td></tr>
|
||||
<tr><td><b>{!! Lang::get('lang.last_message') !!}:</b></td> <td>{{ucwords($last->poster)}}</td></tr>
|
||||
</table>
|
||||
</div>
|
||||
<!-- </div> -->
|
||||
</section>
|
||||
</div>
|
||||
</div>
|
||||
</div>
|
||||
<?php
|
||||
$conversations = App\Model\helpdesk\Ticket\Ticket_Thread::where('ticket_id', '=', $tickets->id)->where('is_internal', '=', 0)->paginate(10);
|
||||
foreach ($conversations as $conversation) {
|
||||
$ConvDate1 = $conversation->created_at;
|
||||
$ConvDate = explode(' ', $ConvDate1);
|
||||
|
||||
$date = $ConvDate[0];
|
||||
$time = $ConvDate[1];
|
||||
$time = substr($time, 0, -3);
|
||||
if (isset($data) && $date == $data) {
|
||||
|
||||
} else {
|
||||
$data = $ConvDate[0];
|
||||
}
|
||||
$role = App\User::where('id', '=', $conversation->user_id)->first();
|
||||
|
||||
$attachment = App\Model\helpdesk\Ticket\Ticket_attachments::where('thread_id', '=', $conversation->id)->first();
|
||||
if ($attachment == null) {
|
||||
$body = $conversation->body;
|
||||
} else {
|
||||
$body = $conversation->body;
|
||||
$attachments = App\Model\helpdesk\Ticket\Ticket_attachments::where('thread_id', '=', $conversation->id)->orderBy('id', 'DESC')->get();
|
||||
foreach ($attachments as $attachment) {
|
||||
if ($attachment->type == 'pdf') {
|
||||
|
||||
} elseif ($attachment->type == 'docx') {
|
||||
|
||||
} else {
|
||||
$image = @imagecreatefromstring($attachment->file);
|
||||
ob_start();
|
||||
imagejpeg($image, null, 80);
|
||||
$data = ob_get_contents();
|
||||
ob_end_clean();
|
||||
$var = '<img src="data:image/jpg;base64,' . base64_encode($data) . '" />';
|
||||
$body = str_replace($attachment->name, "data:image/jpg;base64," . base64_encode($data), $body);
|
||||
|
||||
$string = $body;
|
||||
$start = "<head>";
|
||||
$end = "</head>";
|
||||
if (strpos($string, $start) == false || strpos($string, $start) == false) {
|
||||
|
||||
} else {
|
||||
$ini = strpos($string, $start);
|
||||
$ini += strlen($start);
|
||||
$len = strpos($string, $end, $ini) - $ini;
|
||||
$parsed = substr($string, $ini, $len);
|
||||
$body2 = $parsed;
|
||||
$body = str_replace($body2, " ", $body);
|
||||
}
|
||||
}
|
||||
}
|
||||
}
|
||||
$string = $body;
|
||||
$start = "<head>";
|
||||
$end = "</head>";
|
||||
if (strpos($string, $start) == false || strpos($string, $start) == false) {
|
||||
|
||||
} else {
|
||||
$ini = strpos($string, $start);
|
||||
$ini += strlen($start);
|
||||
$len = strpos($string, $end, $ini) - $ini;
|
||||
$parsed = substr($string, $ini, $len);
|
||||
$body2 = $parsed;
|
||||
$body = str_replace($body2, " ", $body);
|
||||
}
|
||||
?>
|
||||
<ol class="comment-list" >
|
||||
<li class="comment">
|
||||
<article class="comment-body">
|
||||
<footer class="comment-meta"<?php if ($role->role == "user") { ?> style="background-color: hsla(100, 100%, 51%, 0.15)" <?php } else { ?> style="background-color:#FFFCB3" <?php } ?> >
|
||||
<div class="comment-author">
|
||||
|
||||
<img src="{{$role->profile_pic}}"alt="" height="50" width="50" class="avatar" <?php if ($role->role == "user") { ?>style="box-shadow: 0 1px 3px #00FF26;" <?php } else { ?> style="box-shadow: 0 1px 3px #FFEC00;" <?php } ?> >
|
||||
@if($role->role == "user")
|
||||
<b class="fn"><a href="#" rel="external" class="url">{{$role->user_name}}</a></b>
|
||||
@else
|
||||
<b class="fn"><a href="#" rel="external" class="url">{{$role->first_name." ".$role->last_name}}</a></b>
|
||||
<div class="ticketratings pull-right"> <table><tbody>
|
||||
@foreach($ratings as $rating)
|
||||
@if($rating->rating_area == 'Comment Area')
|
||||
<?php
|
||||
$rating_value = App\Model\helpdesk\Ratings\RatingRef::where('rating_id', '=', $rating->id)->where('thread_id', '=', $conversation->id)->first();
|
||||
if ($rating_value == null) {
|
||||
$ratingval = '0';
|
||||
} else {
|
||||
$ratingval = $rating_value->rating_value;
|
||||
}
|
||||
?>
|
||||
<form class="foo2">
|
||||
<tr>
|
||||
<th><div class="ticketratingtitle">{!! $rating->name !!} </div></th> 
|
||||
|
||||
<td>
|
||||
<?php for ($i = 1; $i <= $rating->rating_scale; $i++) { ?>
|
||||
<input type="radio" class="star" id="star5" name="{!! $rating->name !!},{!! $conversation->id !!}" value="{!! $i !!}"<?php echo ($ratingval == $i) ? 'checked' : '' ?> />
|
||||
<?php } ?>
|
||||
<!-- <input type="radio" class="star" id="star4" name="rating" value="2"<?php echo ($tickets->rating == '2') ? 'checked' : '' ?> />
|
||||
<input type="radio" class="star" id="star3" name="rating" value="3"<?php echo ($tickets->rating == '3') ? 'checked' : '' ?>/>
|
||||
<input type="radio" class="star" id="star2" name="rating" value="4"<?php echo ($tickets->rating == '4') ? 'checked' : '' ?>/>
|
||||
<input type="radio" class="star" id="star1" name="rating" value="5"<?php echo ($tickets->rating == '5') ? 'checked' : '' ?> />-->
|
||||
</td>
|
||||
</tr>
|
||||
</form>
|
||||
@endif
|
||||
@endforeach
|
||||
</tbody></table></div>
|
||||
@endif
|
||||
</div><!-- .comment-author -->
|
||||
<div class="comment-metadata">
|
||||
<small class="date text-muted">
|
||||
<time datetime="2013-10-23T01:50:50+00:00"><i class="fa fa-clock-o"> </i> {{ UTC::usertimezone($conversation->created_at) }}</time>
|
||||
</small>
|
||||
</div><!-- .comment-metadata -->
|
||||
</footer><!-- .comment-meta -->
|
||||
<div class="comment-content">
|
||||
<p>{!! $body !!}</p>
|
||||
</div><!-- .comment-content -->
|
||||
<div class="timeline-footer" style="margin-bottom:-5px">
|
||||
<?php
|
||||
$attachments = App\Model\helpdesk\Ticket\Ticket_attachments::where('thread_id', '=', $conversation->id)->get();
|
||||
$i = 0;
|
||||
foreach ($attachments as $attachment) {
|
||||
if ($attachment->poster == 'ATTACHMENT') {
|
||||
$i++;
|
||||
}
|
||||
}
|
||||
if ($i > 0) {
|
||||
echo "<hr style='border-top: 1px dotted #FFFFFF;margin-top:0px;margin-bottom:0px;background-color:#8B8C90;'><h4 class='box-title'><b>" . $i . " </b> Attachments</h4>";
|
||||
}
|
||||
?>
|
||||
<ul class='mailbox-attachments clearfix'>
|
||||
<?php
|
||||
foreach ($attachments as $attachment) {
|
||||
$size = $attachment->size;
|
||||
$units = array('B', 'KB', 'MB', 'GB', 'TB', 'PB', 'EB', 'ZB', 'YB');
|
||||
$power = $size > 0 ? floor(log($size, 1024)) : 0;
|
||||
$value = number_format($size / pow(1024, $power), 2, '.', ',') . ' ' . $units[$power];
|
||||
if ($attachment->poster == 'ATTACHMENT') {
|
||||
if ($attachment->type == 'jpg' || $attachment->type == 'JPG' || $attachment->type == 'jpeg' || $attachment->type == 'JPEG' || $attachment->type == 'png' || $attachment->type == 'PNG' || $attachment->type == 'gif' || $attachment->type == 'GIF') {
|
||||
$image = @imagecreatefromstring($attachment->file);
|
||||
ob_start();
|
||||
imagejpeg($image, null, 80);
|
||||
$data = ob_get_contents();
|
||||
ob_end_clean();
|
||||
$var = '<a href="' . URL::route('image', array('image_id' => $attachment->id)) . '" target="_blank"><img style="max-width:200px;height:133px;" src="data:image/jpg;base64,' . base64_encode($data) . '"/></a>';
|
||||
echo '<li style="background-color:#f4f4f4;"><span class="mailbox-attachment-icon has-img">' . $var . '</span><div class="mailbox-attachment-info"><b style="word-wrap: break-word;">' . $attachment->name . '</b><br/><p>' . $value . '</p></div></li>';
|
||||
} else {
|
||||
$var = '<a style="max-width:200px;height:133px;color:#666;" href="' . URL::route('image', array('image_id' => $attachment->id)) . '" target="_blank"><span class="mailbox-attachment-icon" style="background-color:#fff;">' . strtoupper($attachment->type) . '</span><div class="mailbox-attachment-info"><span ><b style="word-wrap: break-word;">' . $attachment->name . '</b><br/><p>' . $value . '</p></span></div></a>';
|
||||
echo '<li style="background-color:#f4f4f4;">' . $var . '</li>';
|
||||
}
|
||||
}
|
||||
}
|
||||
?>
|
||||
</ul>
|
||||
</div>
|
||||
</article><!-- .comment-body -->
|
||||
</li><!-- .comment -->
|
||||
</ol>
|
||||
|
||||
<?php
|
||||
?>
|
||||
|
||||
|
||||
<?php }
|
||||
?>
|
||||
<div class="pull-right" style="margin-top:-30px;margin-bottom:-30px">
|
||||
<?php echo $conversations->setPath(url('show-ticket/{' . $tickets->id . '}/' . $token))->render(); ?>
|
||||
</div>
|
||||
<br/><br/>
|
||||
@if(Session::has('success1'))
|
||||
<div class="alert alert-success alert-dismissable" id='formabc'>
|
||||
<i class="fa fa-check-circle"></i>
|
||||
<button type="button" class="close" data-dismiss="alert" aria-hidden="true">×</button>
|
||||
{{Session::get('success1')}}
|
||||
</div>
|
||||
@endif
|
||||
<!-- failure message -->
|
||||
@if(Session::has('fails1'))
|
||||
<div class="alert alert-danger alert-dismissable" id='formabc'>
|
||||
<i class="fa fa-ban"></i>
|
||||
<b>{!! Lang::get('lang.alert') !!}!</b>
|
||||
<button type="button" class="close" data-dismiss="alert" aria-hidden="true">×</button>
|
||||
{{Session::get('fails1')}}
|
||||
</div>
|
||||
@endif
|
||||
<?php $id2 = $tickets->id; ?>
|
||||
<div id="respond" class="comment-respond form-border">
|
||||
<h3 id="reply-title" class="comment-reply-title section-title"><i class="line"></i>{!! Lang::get('lang.leave_a_reply') !!}</h3>
|
||||
{!! Form::open(['url'=>'post-ticket-reply/'.$tickets->id.'#formabc']) !!}
|
||||
<div class="row">
|
||||
<div class="form-group">
|
||||
<div class="col-md-12">
|
||||
<div class="form-group ">
|
||||
<textarea class="form-control" name="comment" cols="30" rows="8"></textarea>
|
||||
</div>
|
||||
</div>
|
||||
</div>
|
||||
</div>
|
||||
<div class="text-right">
|
||||
<button type="submit" class="btn btn-custom btn-lg">{!! Lang::get('lang.post_comment') !!}</button>
|
||||
</div>
|
||||
{!! Form::close() !!}
|
||||
</div>
|
||||
|
||||
<script type="text/javascript">
|
||||
// $("#cc_page").on('click', '.search_r', function() {
|
||||
// var search_r = $('a', this).attr('id');
|
||||
// $.ajax({
|
||||
// type: "GET",
|
||||
// url: "../ticket/status/{{$tickets->id}}/" + search_r,
|
||||
// beforeSend: function() {
|
||||
// $("#refresh").hide();
|
||||
// $("#loader").show();
|
||||
// },
|
||||
// success: function(response) {
|
||||
// $("#refresh").load("../show-ticket/{!! $tickets->id !!}/{!! $token !!} #refresh");
|
||||
// $("#refresh").show();
|
||||
// $("#loader").hide();
|
||||
// var message = response;
|
||||
// $("#alert11").show();
|
||||
// $('#message-success1').html(message);
|
||||
// setInterval(function() {
|
||||
// $("#alert11").hide();
|
||||
// }, 4000);
|
||||
// }
|
||||
// });
|
||||
// return false;
|
||||
// });
|
||||
|
||||
$(document).ready(function() {
|
||||
var Data = $('input[name="rating"]:checked').val();
|
||||
var Data2 = $('input[name="rating2"]:checked').val();
|
||||
if (Data) {
|
||||
$('input[name=rating]').rating('readOnly');
|
||||
jQuery('.star').attr('disabled', true);
|
||||
}
|
||||
$('.star').change(function() {
|
||||
$('#foo').submit();
|
||||
$('.foo2').submit();
|
||||
});
|
||||
// process the form
|
||||
$('#foo').submit(function(event) {
|
||||
// get the form data
|
||||
// there are many ways to get this data using jQuery (you can use the class or id also)
|
||||
var formData = $(this).serialize();
|
||||
//$('#foo').serialize();
|
||||
// process the form
|
||||
$.ajax({
|
||||
type: 'POST', // define the type of HTTP verb we want to use (POST for our form)
|
||||
url: '../../show/rating/' +<?php echo $tickets->id ?>, // the url where we want to POST
|
||||
data: formData, // our data object
|
||||
dataType: 'json', // what type of data do we expect back from the server
|
||||
success: function() {
|
||||
}
|
||||
});
|
||||
// using the done promise callback
|
||||
// stop the form from submitting the normal way and refreshing the page
|
||||
event.preventDefault();
|
||||
});
|
||||
// process the form
|
||||
$('.foo2').submit(function(event) {
|
||||
// get the form data
|
||||
// there are many ways to get this data using jQuery (you can use the class or id also)
|
||||
var formData = $(this).serialize();
|
||||
//$('#foo').serialize();
|
||||
// process the form
|
||||
$.ajax({
|
||||
type: 'POST', // define the type of HTTP verb we want to use (POST for our form)
|
||||
url: '../../show/rating2/' +<?php echo $tickets->id ?>, // the url where we want to POST
|
||||
data: formData, // our data object
|
||||
dataType: 'json', // what type of data do we expect back from the server
|
||||
success: function() {
|
||||
}
|
||||
});
|
||||
// using the done promise callback
|
||||
// stop the form from submitting the normal way and refreshing the page
|
||||
event.preventDefault();
|
||||
});
|
||||
});
|
||||
|
||||
$(function() {
|
||||
//Add text editor
|
||||
$("textarea").wysihtml5();
|
||||
});
|
||||
|
||||
function changeStatus(id, ticket_id){
|
||||
$.ajax({
|
||||
type: "GET",
|
||||
url: "../../show/change-status/"+ id +"/"+ {!! $tickets->id !!},
|
||||
beforeSend: function() {
|
||||
$("#refresh").hide();
|
||||
$("#loader").show();
|
||||
},
|
||||
success: function(response) {
|
||||
$("#refresh").load("../../show-ticket/{!! $tickets->id !!}/{!! $token !!} #refresh");
|
||||
$("#refresh").show();
|
||||
$("#loader").hide();
|
||||
var message = response;
|
||||
$("#alert11").show();
|
||||
$('#message-success1').html(message);
|
||||
}
|
||||
})
|
||||
return false;
|
||||
}
|
||||
</script>
|
||||
@stop
|
||||
Reference in New Issue
Block a user