update v 1.0.7.5

app/Model/Api/ApiSetting.php

@@ -0,0 +1,11 @@
+<?php
+
+namespace App\Model\Api;
+
+use App\BaseModel;
+
+class ApiSetting extends BaseModel
+{
+    protected $table = 'api_settings';
+    protected $fillable = ['key', 'value'];
+}

app/Model/Common/Template.php

@@ -0,0 +1,11 @@
+<?php
+
+namespace App\Model\Common;
+
+use App\BaseModel;
+
+class Template extends BaseModel
+{
+    protected $table = 'templates';
+    protected $fillable = ['name', 'message', 'type', 'subject'];
+}

app/Model/Common/TemplateSet.php

@@ -0,0 +1,11 @@
+<?php
+
+namespace App\Model\Common;
+
+use App\BaseModel;
+
+class TemplateSet extends BaseModel
+{
+    protected $table = 'template_sets';
+    protected $fillable = ['name', 'active'];
+}

app/Model/Common/TemplateType.php

@@ -0,0 +1,10 @@
+<?php
+
+namespace App\Model\Common;
+
+use App\BaseModel;
+
+class TemplateType extends BaseModel
+{
+    protected $table = 'template_types';
+}

app/Model/Update/BarNotification.php

@@ -0,0 +1,11 @@
+<?php
+
+namespace App\Model\Update;
+
+use App\BaseModel;
+
+class BarNotification extends BaseModel
+{
+    protected $table = 'bar_notifications';
+    protected $fillable = ['key', 'value'];
+}

app/Model/helpdesk/Agent/Agents.php

@@ -2,9 +2,9 @@
 
 namespace App\Model\helpdesk\Agent;
 
-use Illuminate\Database\Eloquent\Model;
+use App\BaseModel;
 
-class Agents extends Model
+class Agents extends BaseModel
 {
     protected $table = 'agents';
     protected $fillable = [

app/Model/helpdesk/Agent/Assign_team_agent.php

@@ -2,9 +2,9 @@
 
 namespace App\Model\helpdesk\Agent;
 
-use Illuminate\Database\Eloquent\Model;
+use App\BaseModel;
 
-class Assign_team_agent extends Model
+class Assign_team_agent extends BaseModel
 {
     protected $table = 'team_assign_agent';
     protected $fillable = ['id', 'team_id', 'agent_id'];

app/Model/helpdesk/Agent/Department.php

@@ -2,9 +2,9 @@
 
 namespace App\Model\helpdesk\Agent;
 
-use Illuminate\Database\Eloquent\Model;
+use App\BaseModel;
 
-class Department extends Model
+class Department extends BaseModel
 {
     protected $table = 'department';
     protected $fillable = [

app/Model/helpdesk/Agent/Group_assign_department.php

@@ -2,9 +2,9 @@
 
 namespace App\Model\helpdesk\Agent;
 
-use Illuminate\Database\Eloquent\Model;
+use App\BaseModel;
 
-class Group_assign_department extends Model
+class Group_assign_department extends BaseModel
 {
     protected $table = 'group_assign_department';
     protected $fillable = ['group_id', 'department_id'];

app/Model/helpdesk/Agent/Groups.php

@@ -2,9 +2,9 @@
 
 namespace App\Model\helpdesk\Agent;
 
-use Illuminate\Database\Eloquent\Model;
+use App\BaseModel;
 
-class Groups extends Model
+class Groups extends BaseModel
 {
     protected $table = 'groups';
     protected $fillable = [

app/Model/helpdesk/Agent/Teams.php

@@ -2,9 +2,9 @@
 
 namespace App\Model\helpdesk\Agent;
 
-use Illuminate\Database\Eloquent\Model;
+use App\BaseModel;
 
-class Teams extends Model
+class Teams extends BaseModel
 {
     protected $table = 'teams';
     protected $fillable = [

app/Model/helpdesk/Agent_panel/Canned.php

@@ -2,9 +2,9 @@
 
 namespace App\Model\helpdesk\Agent_panel;
 
-use Illuminate\Database\Eloquent\Model;
+use App\BaseModel;
 
-class Canned extends Model
+class Canned extends BaseModel
 {
     /* define the table name */
 

app/Model/helpdesk/Agent_panel/Organization.php

@@ -2,9 +2,9 @@
 
 namespace App\Model\helpdesk\Agent_panel;
 
-use Illuminate\Database\Eloquent\Model;
+use App\BaseModel;
 
-class Organization extends Model
+class Organization extends BaseModel
 {
     /* define the table name */
 

app/Model/helpdesk/Agent_panel/User_org.php

@@ -2,9 +2,9 @@
 
 namespace App\Model\helpdesk\Agent_panel;
 
-use Illuminate\Database\Eloquent\Model;
+use App\BaseModel;
 
-class User_org extends Model
+class User_org extends BaseModel
 {
     /* define table name  */
 

app/Model/helpdesk/Agent_panel/User_org_head.php

@@ -2,9 +2,9 @@
 
 namespace App\Model\helpdesk\Agent_panel;
 
-use Illuminate\Database\Eloquent\Model;
+use App\BaseModel;
 
-class User_org_head extends Model
+class User_org_head extends BaseModel
 {
     /* define table name  */
 

app/Model/helpdesk/Email/Banlist.php

@@ -2,9 +2,9 @@
 
 namespace App\Model\helpdesk\Email;
 
-use Illuminate\Database\Eloquent\Model;
+use App\BaseModel;
 
-class Banlist extends Model
+class Banlist extends BaseModel
 {
     protected $table = 'banlist';
     protected $fillable = [

app/Model/helpdesk/Email/Emails.php

@@ -2,9 +2,9 @@
 
 namespace App\Model\helpdesk\Email;
 
-use Illuminate\Database\Eloquent\Model;
+use App\BaseModel;
 
-class Emails extends Model
+class Emails extends BaseModel
 {
     protected $table = 'emails';
     protected $fillable = [

app/Model/helpdesk/Email/Smtp.php

@@ -2,9 +2,9 @@
 
 namespace App\Model\helpdesk\Email;
 
-use Illuminate\Database\Eloquent\Model;
+use App\BaseModel;
 
-class Smtp extends Model
+class Smtp extends BaseModel
 {
     public $timestamps = false;
     protected $table = 'send_mail';

app/Model/helpdesk/Email/Template.php

@@ -2,9 +2,9 @@
 
 namespace App\Model\helpdesk\Email;
 
-use Illuminate\Database\Eloquent\Model;
+use App\BaseModel;
 
-class Template extends Model
+class Template extends BaseModel
 {
     protected $table = 'template';
     protected $fillable = [

app/Model/helpdesk/Form/Fields.php

@@ -2,9 +2,9 @@
 
 namespace App\Model\helpdesk\Form;
 
-use Illuminate\Database\Eloquent\Model;
+use App\BaseModel;
 
-class Fields extends Model
+class Fields extends BaseModel
 {
     protected $table = 'custom_form_fields';
 

app/Model/helpdesk/Form/Form_details.php

@@ -2,9 +2,9 @@
 
 namespace App\Model\helpdesk\Form;
 
-use Illuminate\Database\Eloquent\Model;
+use App\BaseModel;
 
-class Form_details extends Model
+class Form_details extends BaseModel
 {
     public $timestamps = false;
     protected $table = 'form_details';

app/Model/helpdesk/Form/Form_name.php

@@ -2,9 +2,9 @@
 
 namespace App\Model\helpdesk\Form;
 
-use Illuminate\Database\Eloquent\Model;
+use App\BaseModel;
 
-class Form_name extends Model
+class Form_name extends BaseModel
 {
     public $timestamps = false;
     protected $table = 'form_name';

app/Model/helpdesk/Form/Form_value.php

@@ -2,9 +2,9 @@
 
 namespace App\Model\helpdesk\Form;
 
-use Illuminate\Database\Eloquent\Model;
+use App\BaseModel;
 
-class Form_value extends Model
+class Form_value extends BaseModel
 {
     public $timestamps = false;
     protected $table = 'form_value';

app/Model/helpdesk/Form/Forms.php

@@ -2,9 +2,9 @@
 
 namespace App\Model\helpdesk\Form;
 
-use Illuminate\Database\Eloquent\Model;
+use App\BaseModel;
 
-class Forms extends Model
+class Forms extends BaseModel
 {
     protected $table = 'custom_forms';
 

app/Model/helpdesk/Manage/Forms.php

@@ -2,9 +2,9 @@
 
 namespace App\Model\helpdesk\Manage;
 
-use Illuminate\Database\Eloquent\Model;
+use App\BaseModel;
 
-class Forms extends Model
+class Forms extends BaseModel
 {
     protected $table = 'forms';
     /*

app/Model/helpdesk/Manage/Help_topic.php

@@ -2,9 +2,9 @@
 
 namespace App\Model\helpdesk\Manage;
 
-use Illuminate\Database\Eloquent\Model;
+use App\BaseModel;
 
-class Help_topic extends Model
+class Help_topic extends BaseModel
 {
     protected $table = 'help_topic';
     protected $fillable = [

app/Model/helpdesk/Manage/Sla_plan.php

@@ -2,9 +2,9 @@
 
 namespace App\Model\helpdesk\Manage;
 
-use Illuminate\Database\Eloquent\Model;
+use App\BaseModel;
 
-class Sla_plan extends Model
+class Sla_plan extends BaseModel
 {
     protected $table = 'sla_plan';
     protected $fillable = [

app/Model/helpdesk/Notification/Notification.php

@@ -2,9 +2,9 @@
 
 namespace App\Model\helpdesk\Notification;
 
-use Illuminate\Database\Eloquent\Model;
+use App\BaseModel;
 
-class Notification extends Model
+class Notification extends BaseModel
 {
     protected $table = 'notifications';
     protected $fillable = [

app/Model/helpdesk/Notification/NotificationType.php

@@ -2,9 +2,9 @@
 
 namespace App\Model\helpdesk\Notification;
 
-use Illuminate\Database\Eloquent\Model;
+use App\BaseModel;
 
-class NotificationType extends Model
+class NotificationType extends BaseModel
 {
     protected $table = 'notification_types';
     protected $fillable = [

app/Model/helpdesk/Notification/UserNotification.php

@@ -2,9 +2,9 @@
 
 namespace App\Model\helpdesk\Notification;
 
-use Illuminate\Database\Eloquent\Model;
+use App\BaseModel;
 
-class UserNotification extends Model
+class UserNotification extends BaseModel
 {
     protected $table = 'user_notification';
     protected $fillable = [

app/Model/helpdesk/Ratings/Rating.php

@@ -0,0 +1,14 @@
+<?php
+
+namespace App\Model\helpdesk\Ratings;
+
+use App\BaseModel;
+
+class Rating extends BaseModel
+{
+    protected $table = 'ratings';
+    protected $fillable = [
+
+            'name', 'display_order', 'allow_modification', 'rating_scale', 'rating_area', 'restrict',
+                            ];
+}

app/Model/helpdesk/Ratings/RatingRef.php

@@ -0,0 +1,14 @@
+<?php
+
+namespace App\Model\helpdesk\Ratings;
+
+use App\BaseModel;
+
+class RatingRef extends BaseModel
+{
+    protected $table = 'rating_ref';
+    protected $fillable = [
+
+            'rating_id', 'ticket_id', 'thread_id', 'rating_value',
+                            ];
+}

app/Model/helpdesk/Settings/Access.php

@@ -2,9 +2,9 @@
 
 namespace App\Model\helpdesk\Settings;
 
-use Illuminate\Database\Eloquent\Model;
+use App\BaseModel;
 
-class Access extends Model
+class Access extends BaseModel
 {
     protected $table = 'access';
     protected $fillable = [

app/Model/helpdesk/Settings/Alert.php

@@ -2,9 +2,9 @@
 
 namespace App\Model\helpdesk\Settings;
 
-use Illuminate\Database\Eloquent\Model;
+use App\BaseModel;
 
-class Alert extends Model
+class Alert extends BaseModel
 {
     /* Using alert_notice table  */
 

app/Model/helpdesk/Settings/CommonSettings.php

@@ -0,0 +1,13 @@
+<?php
+
+namespace App\Model\helpdesk\Settings;
+
+use App\BaseModel;
+
+class CommonSettings extends BaseModel
+{
+    protected $table = 'common_settings';
+    protected $fillable = [
+        'optional', 'key', 'value', 'created_at', 'updated_at',
+    ];
+}

app/Model/helpdesk/Settings/Company.php

@@ -2,9 +2,9 @@
 
 namespace App\Model\helpdesk\Settings;
 
-use Illuminate\Database\Eloquent\Model;
+use App\BaseModel;
 
-class Company extends Model
+class Company extends BaseModel
 {
     protected $table = 'settings_company';
     protected $fillable = [

app/Model/helpdesk/Settings/Email.php

@@ -2,9 +2,9 @@
 
 namespace App\Model\helpdesk\Settings;
 
-use Illuminate\Database\Eloquent\Model;
+use App\BaseModel;
 
-class Email extends Model
+class Email extends BaseModel
 {
     /* Using Email table  */
 

app/Model/helpdesk/Settings/Plugin.php

@@ -2,9 +2,9 @@
 
 namespace App\Model\helpdesk\Settings;
 
-use Illuminate\Database\Eloquent\Model;
+use App\BaseModel;
 
-class Plugin extends Model
+class Plugin extends BaseModel
 {
     protected $table = 'plugins';
     protected $fillable = ['name', 'path', 'status'];

app/Model/helpdesk/Settings/Responder.php

@@ -2,9 +2,9 @@
 
 namespace App\Model\helpdesk\Settings;
 
-use Illuminate\Database\Eloquent\Model;
+use App\BaseModel;
 
-class Responder extends Model
+class Responder extends BaseModel
 {
     /* Using auto_response table  */
 

app/Model/helpdesk/Settings/Security.php

@@ -0,0 +1,17 @@
+<?php
+
+namespace App\Model\helpdesk\Settings;
+
+use App\BaseModel;
+
+class Security extends BaseModel
+{
+    /* Using auto_response table  */
+
+    protected $table = 'settings_security';
+    /* Set fillable fields in table */
+    protected $fillable = [
+
+        'id', 'lockout_message', 'backlist_offender', 'backlist_threshold', 'lockout_period', 'days_to_keep_logs',
+    ];
+}

app/Model/helpdesk/Settings/System.php

@@ -2,9 +2,9 @@
 
 namespace App\Model\helpdesk\Settings;
 
-use Illuminate\Database\Eloquent\Model;
+use App\BaseModel;
 
-class System extends Model
+class System extends BaseModel
 {
     /* Using System Table */
 

app/Model/helpdesk/Settings/Ticket.php

@@ -2,16 +2,16 @@
 
 namespace App\Model\helpdesk\Settings;
 
-use Illuminate\Database\Eloquent\Model;
+use App\BaseModel;
 
-class Ticket extends Model
+class Ticket extends BaseModel
 {
     /* Using Ticket table  */
 
     protected $table = 'settings_ticket';
     /* Set fillable fields in table */
     protected $fillable = [
-        'id', 'num_format', 'num_sequence', 'priority', 'sla', 'help_topic', 'max_open_ticket', 'collision_avoid',
+        'id', 'num_format', 'num_sequence', 'priority', 'sla', 'help_topic', 'max_open_ticket', 'collision_avoid', 'lock_ticket_frequency',
         'captcha', 'status', 'claim_response', 'assigned_ticket', 'answered_ticket', 'agent_mask', 'html', 'client_update', 'max_file_size',
     ];
 }

app/Model/helpdesk/Theme/Widgets.php

@@ -2,9 +2,9 @@
 
 namespace App\Model\helpdesk\Theme;
 
-use Illuminate\Database\Eloquent\Model;
+use App\BaseModel;
 
-class Widgets extends Model
+class Widgets extends BaseModel
 {
     protected $table = 'widgets';
     protected $fillable = ['name', 'value', 'created_at', 'updated_at'];

app/Model/helpdesk/Ticket/TicketToken.php

@@ -0,0 +1,13 @@
+<?php
+
+namespace App\Model\helpdesk\Ticket;
+
+use App\BaseModel;
+
+class TicketToken extends BaseModel
+{
+    protected $table = 'ticket_token';
+    protected $fillable = [
+        'id', 'ticket_id', 'token', 'created_at', 'updated_at',
+    ];
+}

app/Model/helpdesk/Ticket/Ticket_Collaborator.php

@@ -2,9 +2,9 @@
 
 namespace App\Model\helpdesk\Ticket;
 
-use Illuminate\Database\Eloquent\Model;
+use App\BaseModel;
 
-class Ticket_Collaborator extends Model
+class Ticket_Collaborator extends BaseModel
 {
     protected $table = 'ticket_collaborator';
     protected $fillable = [

app/Model/helpdesk/Ticket/Ticket_Form_Data.php

@@ -2,9 +2,9 @@
 
 namespace App\Model\helpdesk\Ticket;
 
-use Illuminate\Database\Eloquent\Model;
+use App\BaseModel;
 
-class Ticket_Form_Data extends Model
+class Ticket_Form_Data extends BaseModel
 {
     protected $table = 'ticket_form_data';
     protected $fillable = ['id', 'ticket_id', 'title', 'content', 'created_at', 'updated_at'];

app/Model/helpdesk/Ticket/Ticket_Priority.php

@@ -2,9 +2,9 @@
 
 namespace App\Model\helpdesk\Ticket;
 
-use Illuminate\Database\Eloquent\Model;
+use App\BaseModel;
 
-class Ticket_Priority extends Model
+class Ticket_Priority extends BaseModel
 {
     public $timestamps = false;
     protected $table = 'ticket_priority';

app/Model/helpdesk/Ticket/Ticket_Status.php

@@ -2,12 +2,12 @@
 
 namespace App\Model\helpdesk\Ticket;
 
-use Illuminate\Database\Eloquent\Model;
+use App\BaseModel;
 
-class Ticket_Status extends Model
+class Ticket_Status extends BaseModel
 {
     protected $table = 'ticket_status';
     protected $fillable = [
-        'id', 'name', 'state', 'message', 'mode', 'flag', 'sort', 'properties',
+        'id', 'name', 'state', 'message', 'mode', 'flag', 'sort', 'properties', 'icon_class',
     ];
 }

app/Model/helpdesk/Ticket/Ticket_Thread.php

@@ -2,9 +2,9 @@
 
 namespace App\Model\helpdesk\Ticket;
 
-use Illuminate\Database\Eloquent\Model;
+use App\BaseModel;
 
-class Ticket_Thread extends Model
+class Ticket_Thread extends BaseModel
 {
     protected $table = 'ticket_thread';
     protected $fillable = [
@@ -21,4 +21,12 @@ class Ticket_Thread extends Model
         $this->attach()->delete();
         parent::delete();
     }
+    
+//    public function setTitleAttribute($value) {
+//        $this->attributes['title'] = str_replace('"', "'", $value);
+//    }
+    
+     public function getTitleAttribute($value) {
+        return str_replace('"', "'", $value);
+    }
 }

app/Model/helpdesk/Ticket/Ticket_source.php

@@ -2,9 +2,9 @@
 
 namespace App\Model\helpdesk\Ticket;
 
-use Illuminate\Database\Eloquent\Model;
+use App\BaseModel;
 
-class Ticket_source extends Model
+class Ticket_source extends BaseModel
 {
     public $timestamps = false;
     protected $table = 'ticket_source';

app/Model/helpdesk/Ticket/Tickets.php

@@ -2,9 +2,9 @@
 
 namespace App\Model\helpdesk\Ticket;
 
-use Illuminate\Database\Eloquent\Model;
+use App\BaseModel;
 
-class Tickets extends Model
+class Tickets extends BaseModel
 {
     protected $table = 'tickets';
     protected $fillable = ['id', 'ticket_number', 'num_sequence', 'user_id', 'priority_id', 'sla', 'help_topic_id', 'max_open_ticket', 'captcha', 'status', 'lock_by', 'lock_at', 'source', 'isoverdue', 'reopened', 'isanswered', 'is_deleted', 'closed', 'is_transfer', 'transfer_at', 'reopened_at', 'duedate', 'closed_at', 'last_message_at', 'last_response_at', 'created_at', 'updated_at'];

app/Model/helpdesk/Utility/CountryCode.php

@@ -0,0 +1,11 @@
+<?php
+
+namespace App\Model\helpdesk\Utility;
+
+use App\BaseModel;
+
+class CountryCode extends BaseModel
+{
+    protected $table = 'country_code';
+    protected $fillable = ['id', 'name', 'iso', 'nicename', 'iso3', 'numcode', 'phonecode', 'updated_at', 'created_at'];
+}

app/Model/helpdesk/Utility/Date_format.php

@@ -2,9 +2,9 @@
 
 namespace App\Model\helpdesk\Utility;
 
-use Illuminate\Database\Eloquent\Model;
+use App\BaseModel;
 
-class Date_format extends Model
+class Date_format extends BaseModel
 {
     public $timestamps = false;
     protected $table = 'date_format';

app/Model/helpdesk/Utility/Date_time_format.php

@@ -2,9 +2,9 @@
 
 namespace App\Model\helpdesk\Utility;
 
-use Illuminate\Database\Eloquent\Model;
+use App\BaseModel;
 
-class Date_time_format extends Model
+class Date_time_format extends BaseModel
 {
     public $timestamps = false;
     protected $table = 'date_time_format';

app/Model/helpdesk/Utility/Email.php

@@ -2,9 +2,9 @@
 
 namespace App\Model\helpdesk\Utility;
 
-use Illuminate\Database\Eloquent\Model;
+use App\BaseModel;
 
-class Email extends Model
+class Email extends BaseModel
 {
     /* Using Email table  */
 

app/Model/helpdesk/Utility/Form_type.php

@@ -2,9 +2,9 @@
 
 namespace App\Model\helpdesk\Utility;
 
-use Illuminate\Database\Eloquent\Model;
+use App\BaseModel;
 
-class Form_type extends Model
+class Form_type extends BaseModel
 {
     protected $table = 'form_type';
     protected $fillable = [

app/Model/helpdesk/Utility/Form_visibility.php

@@ -2,9 +2,9 @@
 
 namespace App\Model\helpdesk\Utility;
 
-use Illuminate\Database\Eloquent\Model;
+use App\BaseModel;
 
-class Form_visibility extends Model
+class Form_visibility extends BaseModel
 {
     protected $table = 'form_visibility';
     protected $fillable = [

app/Model/helpdesk/Utility/Languages.php

@@ -2,9 +2,9 @@
 
 namespace App\Model\helpdesk\Utility;
 
-use Illuminate\Database\Eloquent\Model;
+use App\BaseModel;
 
-class Languages extends Model
+class Languages extends BaseModel
 {
     public $timestamps = false;
     protected $table = 'languages';

app/Model/helpdesk/Utility/Limit_Login.php

@@ -2,9 +2,9 @@
 
 namespace App\Model\helpdesk\Utility;
 
-use Illuminate\Database\Eloquent\Model;
+use App\BaseModel;
 
-class Limit_Login extends Model
+class Limit_Login extends BaseModel
 {
     protected $table = 'limit_login';
     protected $fillable = ['email', 'ip_address', 'duration', 'attempt_time', 'created_at', 'updated_at'];

app/Model/helpdesk/Utility/Log_notification.php

@@ -2,9 +2,9 @@
 
 namespace App\Model\helpdesk\Utility;
 
-use Illuminate\Database\Eloquent\Model;
+use App\BaseModel;
 
-class Log_notification extends Model
+class Log_notification extends BaseModel
 {
     protected $table = 'log_notification';
     protected $fillable = ['id', 'log'];

app/Model/helpdesk/Utility/Logs.php

@@ -2,9 +2,9 @@
 
 namespace App\Model\helpdesk\Utility;
 
-use Illuminate\Database\Eloquent\Model;
+use App\BaseModel;
 
-class Logs extends Model
+class Logs extends BaseModel
 {
     public $timestamps = false;
     protected $table = 'logs';

app/Model/helpdesk/Utility/MailboxProtocol.php

@@ -2,9 +2,9 @@
 
 namespace App\Model\helpdesk\Utility;
 
-use Illuminate\Database\Eloquent\Model;
+use App\BaseModel;
 
-class MailboxProtocol extends Model
+class MailboxProtocol extends BaseModel
 {
     public $timestamps = false;
     protected $table = 'mailbox_protocol';

app/Model/helpdesk/Utility/Priority.php

@@ -2,9 +2,9 @@
 
 namespace App\Model\helpdesk\Utility;
 
-use Illuminate\Database\Eloquent\Model;
+use App\BaseModel;
 
-class Priority extends Model
+class Priority extends BaseModel
 {
     public $timestamps = false;
     protected $table = 'priority';

app/Model/helpdesk/Utility/Ticket_thread.php

@@ -2,9 +2,9 @@
 
 namespace App\Model\helpdesk\Utility;
 
-use Illuminate\Database\Eloquent\Model;
+use App\BaseModel;
 
-class Ticket_thread extends Model
+class Ticket_thread extends BaseModel
 {
     protected $table = 'ticket_thread';
     protected $fillable = [

app/Model/helpdesk/Utility/Time_format.php

@@ -2,9 +2,9 @@
 
 namespace App\Model\helpdesk\Utility;
 
-use Illuminate\Database\Eloquent\Model;
+use App\BaseModel;
 
-class Time_format extends Model
+class Time_format extends BaseModel
 {
     public $timestamps = false;
     protected $table = 'time_format';

app/Model/helpdesk/Utility/Timezones.php

@@ -2,9 +2,9 @@
 
 namespace App\Model\helpdesk\Utility;
 
-use Illuminate\Database\Eloquent\Model;
+use App\BaseModel;
 
-class Timezones extends Model
+class Timezones extends BaseModel
 {
     public $timestamps = false;
     protected $table = 'timezone';

app/Model/helpdesk/Utility/Version_Check.php

@@ -2,9 +2,9 @@
 
 namespace App\Model\helpdesk\Utility;
 
-use Illuminate\Database\Eloquent\Model;
+use App\BaseModel;
 
-class Version_Check extends Model
+class Version_Check extends BaseModel
 {
     protected $table = 'version_check';
     protected $fillable = ['current_version', 'new_version', 'updated_at', 'created_at'];

app/Model/helpdesk/Workflow/WorkflowAction.php

@@ -2,9 +2,9 @@
 
 namespace App\Model\helpdesk\Workflow;
 
-use Illuminate\Database\Eloquent\Model;
+use App\BaseModel;
 
-class WorkflowAction extends Model
+class WorkflowAction extends BaseModel
 {
     public $timestamps = false;
     protected $table = 'workflow_action';

app/Model/helpdesk/Workflow/WorkflowClose.php

@@ -0,0 +1,11 @@
+<?php
+
+namespace App\Model\helpdesk\Workflow;
+
+use App\BaseModel;
+
+class WorkflowClose extends BaseModel
+{
+    protected $table = 'workflow_close';
+    protected $fillable = ['id', 'days', 'condition', 'send_email', 'status', 'updated_at', 'created_at'];
+}

app/Model/helpdesk/Workflow/WorkflowName.php

@@ -2,11 +2,10 @@
 
 namespace App\Model\helpdesk\Workflow;
 
-use Illuminate\Database\Eloquent\Model;
+use App\BaseModel;
 
-class WorkflowName extends Model
+class WorkflowName extends BaseModel
 {
-    public $timestamps = false;
     protected $table = 'workflow_name';
     protected $fillable = ['id', 'name', 'status', 'order', 'target', 'internal_note', 'updated_at', 'created_at'];
 }

app/Model/helpdesk/Workflow/WorkflowRules.php

@@ -2,9 +2,9 @@
 
 namespace App\Model\helpdesk\Workflow;
 
-use Illuminate\Database\Eloquent\Model;
+use App\BaseModel;
 
-class WorkflowRules extends Model
+class WorkflowRules extends BaseModel
 {
     public $timestamps = false;
     protected $table = 'workflow_rules';

app/Model/kb/Article.php

@@ -2,10 +2,11 @@
 
 namespace App\Model\kb;
 
+use App\BaseModel;
 use Illuminate\Database\Eloquent\Model;
 use Nicolaslopezj\Searchable\SearchableTrait;
 
-class Article extends Model
+class Article extends BaseModel
 {
     use SearchableTrait;
 

app/Model/kb/Category.php

@@ -2,9 +2,9 @@
 
 namespace App\Model\kb;
 
-use Illuminate\Database\Eloquent\Model;
+use App\BaseModel;
 
-class Category extends Model
+class Category extends BaseModel
 {
     protected $table = 'kb_category';
     protected $fillable = ['id', 'slug', 'name', 'description', 'status', 'parent', 'created_at', 'updated_at'];

app/Model/kb/Comment.php

@@ -2,12 +2,13 @@
 
 namespace App\Model\kb;
 
+use App\BaseModel;
 use Illuminate\Database\Eloquent\Model;
 
 /**
  * Define the Model of comment table.
  */
-class Comment extends Model
+class Comment extends BaseModel
 {
     protected $table = 'kb_comment';
     protected $fillable = ['article_id', 'name', 'email', 'website', 'comment', 'status'];

app/Model/kb/Contact.php

@@ -2,9 +2,9 @@
 
 namespace App\Model\kb;
 
-use Illuminate\Database\Eloquent\Model;
+use App\BaseModel;
 
-class Contact extends Model
+class Contact extends BaseModel
 {
     protected $table = 'contact';
     protected $fillable = ['name', 'subject', 'email', 'message'];

app/Model/kb/Country.php

@@ -2,9 +2,9 @@
 
 namespace App\Model\kb;
 
-use Illuminate\Database\Eloquent\Model;
+use App\BaseModel;
 
-class Country extends Model
+class Country extends BaseModel
 {
     public $table = 'country';
     protected $fillable = ['country_code', 'country_name'];

app/Model/kb/DateFormat.php

@@ -2,9 +2,9 @@
 
 namespace App\Model\kb;
 
-use Illuminate\Database\Eloquent\Model;
+use App\BaseModel;
 
-class DateFormat extends Model
+class DateFormat extends BaseModel
 {
     protected $table = 'date_time_format';
 

app/Model/kb/Faq.php

@@ -2,9 +2,9 @@
 
 namespace App\Model\kb;
 
-use Illuminate\Database\Eloquent\Model;
+use App\BaseModel;
 
-class Faq extends Model
+class Faq extends BaseModel
 {
     protected $table = 'faq';
     protected $fillable = ['id', 'faq'];

app/Model/kb/Footer.php

@@ -2,9 +2,9 @@
 
 namespace App\Model\kb;
 
-use Illuminate\Database\Eloquent\Model;
+use App\BaseModel;
 
-class Footer extends Model
+class Footer extends BaseModel
 {
     protected $table = 'footer';
     protected $fillable = ['title', 'footer'];

app/Model/kb/Footer2.php

@@ -2,9 +2,9 @@
 
 namespace App\Model\kb;
 
-use Illuminate\Database\Eloquent\Model;
+use App\BaseModel;
 
-class Footer2 extends Model
+class Footer2 extends BaseModel
 {
     protected $table = 'footer2';
     protected $fillable = ['title', 'footer'];

app/Model/kb/Footer3.php

@@ -2,9 +2,9 @@
 
 namespace App\Model\kb;
 
-use Illuminate\Database\Eloquent\Model;
+use App\BaseModel;
 
-class Footer3 extends Model
+class Footer3 extends BaseModel
 {
     protected $table = 'footer3';
     protected $fillable = ['title', 'footer'];

app/Model/kb/Footer4.php

@@ -2,9 +2,9 @@
 
 namespace App\Model\kb;
 
-use Illuminate\Database\Eloquent\Model;
+use App\BaseModel;
 
-class Footer4 extends Model
+class Footer4 extends BaseModel
 {
     protected $table = 'footer4';
     protected $fillable = ['title', 'footer'];

app/Model/kb/Options.php

@@ -2,9 +2,9 @@
 
 namespace App\Model\kb;
 
-use Illuminate\Database\Eloquent\Model;
+use App\BaseModel;
 
-class Options extends Model
+class Options extends BaseModel
 {
     protected $table = 'options';
     protected $fillable = ['option_name', 'option_value', 'created_at', 'updated_at'];

app/Model/kb/Page.php

@@ -2,9 +2,9 @@
 
 namespace App\Model\kb;
 
-use Illuminate\Database\Eloquent\Model;
+use App\BaseModel;
 
-class Page extends Model
+class Page extends BaseModel
 {
     protected $table = 'kb_pages';
     protected $fillable = ['name', 'slug', 'status', 'visibility', 'description'];

app/Model/kb/Relationship.php

@@ -2,9 +2,9 @@
 
 namespace App\Model\kb;
 
-use Illuminate\Database\Eloquent\Model;
+use App\BaseModel;
 
-class Relationship extends Model
+class Relationship extends BaseModel
 {
     /* define the table  */
 

app/Model/kb/Settings.php

@@ -2,9 +2,9 @@
 
 namespace App\Model\kb;
 
-use Illuminate\Database\Eloquent\Model;
+use App\BaseModel;
 
-class Settings extends Model
+class Settings extends BaseModel
 {
     /**
      * @param $table, $fillable

app/Model/kb/Side1.php

@@ -2,9 +2,9 @@
 
 namespace App\Model\kb;
 
-use Illuminate\Database\Eloquent\Model;
+use App\BaseModel;
 
-class Side1 extends Model
+class Side1 extends BaseModel
 {
     protected $table = 'side1';
     protected $fillable = ['title', 'content'];

app/Model/kb/Side2.php

@@ -2,9 +2,9 @@
 
 namespace App\Model\kb;
 
-use Illuminate\Database\Eloquent\Model;
+use App\BaseModel;
 
-class Side2 extends Model
+class Side2 extends BaseModel
 {
     protected $table = 'side2';
     protected $fillable = ['title', 'content'];

app/Model/kb/Social.php

@@ -2,9 +2,9 @@
 
 namespace App\Model\kb;
 
-use Illuminate\Database\Eloquent\Model;
+use App\BaseModel;
 
-class Social extends Model
+class Social extends BaseModel
 {
     protected $table = 'social';
     protected $fillable = ['linkedin', 'stumble', 'google', 'deviantart', 'flickr', 'skype', 'rss', 'twitter', 'facebook', 'youtube', 'vimeo', 'pinterest', 'dribbble', 'instagram'];

app/Model/kb/Timezone.php

@@ -2,9 +2,9 @@
 
 namespace App\Model\kb;
 
-use Illuminate\Database\Eloquent\Model;
+use App\BaseModel;
 
-class Timezone extends Model
+class Timezone extends BaseModel
 {
     protected $table = 'timezones';
     protected $fillable = ['id', 'name', 'location'];

app/Model/kb/Zone.php

@@ -2,9 +2,9 @@
 
 namespace App\Model\kb;
 
-use Illuminate\Database\Eloquent\Model;
+use App\BaseModel;
 
-class Zone extends Model
+class Zone extends BaseModel
 {
     protected $table = 'zone';
     protected $fillable = ['zone_id', 'country_code', 'zone_name'];