cuongpv/faveo
1
0
Fork 0
Code Issues Pull Requests Actions Packages Projects Releases Wiki Activity

update v 1.0.7.5

Browse Source
This commit is contained in:
Sujit Prasad
2016-06-13 20:41:55 +05:30
parent aa9786d829
commit 283d97e3ea
5078 changed files with 339851 additions and 175995 deletions
Download Patch File Download Diff File Expand all files Collapse all files

64
app/Http/Controllers/Client/helpdesk/ClientTicketController.php
View File

@@ -3,7 +3,7 @@
namespace App\Http\Controllers\Client\helpdesk;
// controllers
use App\Http\Controllers\Common\SettingsController;
use App\Http\Controllers\Agent\helpdesk\TicketWorkflowController;
use App\Http\Controllers\Controller;
// requests
use App\Model\helpdesk\Ticket\Ticket_Thread;
@@ -12,14 +12,14 @@ use App\Model\helpdesk\Ticket\Tickets;
use App\User;
use Auth;
// classes
use Exception;
use Illuminate\Http\Request;
use Input;
use Lang;
/**
* TicketController2.
*
* @author Ladybird <info@ladybirdweb.com>
* @author Ladybird <info@ladybirdweb.com>
*/
class ClientTicketController extends Controller
{
@@ -28,11 +28,12 @@ class ClientTicketController extends Controller
*
* @return type response
*/
public function __construct()
public function __construct(TicketWorkflowController $TicketWorkflowController)
{
SettingsController::smtp();
$this->TicketWorkflowController = $TicketWorkflowController;
// $this->middleware('auth');
// $this->middleware('role.user');
$this->middleware('board');
}
/**
@@ -56,30 +57,35 @@ class ClientTicketController extends Controller
* @return type view
*/
public function reply($id, Request $request)
{
$comment = $request->input('comment');
if ($comment != null) {
$tickets = Tickets::where('id', '=', $id)->first();
$tickets->closed_at = null;
$tickets->closed = 0;
$tickets->reopened_at = date('Y-m-d H:i:s');
$tickets->reopened = 1;
$tickets->isanswered = 0;
$threads = new Ticket_Thread();
$threads->user_id = Auth::user()->id;
$threads->ticket_id = $tickets->id;
$threads->poster = 'client';
$threads->body = $comment;
try {
$threads->save();
$tickets->save();
{
$tickets = Tickets::where('id', '=', $id)->first();
$thread = Ticket_Thread::where('ticket_id', '=', $tickets->id)->first();
return \Redirect::back()->with('success1', 'Successfully replied');
} catch (Exception $e) {
return \Redirect::back()->with('fails1', $e->errorInfo[2]);
}
} else {
return \Redirect::back()->with('fails1', 'Please fill some data!');
}
$subject = $thread->title.'[#'.$tickets->ticket_number.']';
$body = $request->input('comment');
$user_cred = User::where('id', '=', $tickets->user_id)->first();
$fromaddress = $user_cred->email;
$fromname = $user_cred->user_name;
$phone = '';
$phonecode = '';
$mobile_number = '';
$helptopic = $tickets->help_topic_id;
$sla = $tickets->sla;
$priority = $tickets->priority_id;
$source = $tickets->source;
$collaborator = '';
$dept = $tickets->dept_id;
$assign = $tickets->assigned_to;
$form_data = null;
$team_assign = null;
$ticket_status = null;
$auto_response = 0;
$this->TicketWorkflowController->workflow($fromaddress, $fromname, $subject, $body, $phone, $phonecode, $mobile_number, $helptopic, $sla, $priority, $source, $collaborator, $dept, $assign, $team_assign, $ticket_status, $form_data, $auto_response);
return \Redirect::back()->with('success1', Lang::get('lang.successfully_replied'));
}
}