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update v 1.0.7.5

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This commit is contained in:
Sujit Prasad
2016-06-13 20:41:55 +05:30
parent aa9786d829
commit 283d97e3ea
5078 changed files with 339851 additions and 175995 deletions
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242
app/Http/Controllers/Agent/helpdesk/TicketController.php
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@@ -9,8 +9,8 @@ use App\Http\Controllers\Controller;
// requests
use App\Http\Requests\helpdesk\CreateTicketRequest;
use App\Http\Requests\helpdesk\TicketRequest;
// models
use App\Model\helpdesk\Agent\Department;
// models
use App\Model\helpdesk\Agent\Teams;
use App\Model\helpdesk\Email\Emails;
use App\Model\helpdesk\Form\Fields;
@@ -28,14 +28,18 @@ use App\Model\helpdesk\Ticket\Ticket_source;
use App\Model\helpdesk\Ticket\Ticket_Status;
use App\Model\helpdesk\Ticket\Ticket_Thread;
use App\Model\helpdesk\Ticket\Tickets;
use App\Model\helpdesk\Utility\CountryCode;
use App\Model\helpdesk\Utility\Date_time_format;
use App\Model\helpdesk\Utility\Timezones;
use App\User;
use Auth;
use DB;
use Exception;
use ForceUTF8\Encoding;
use GeoIP;
// classes
use Hash;
use Illuminate\Http\Request;
use Illuminate\support\Collection;
use Input;
use Lang;
@@ -160,6 +164,11 @@ class TicketController extends Controller
return view('themes.default1.agent.helpdesk.ticket.overdue');
}
/**
* Ajax response overdue tickets.
*
* @return type json
*/
public function getOverdueTickets()
{
if (Auth::user()->role == 'agent') {
@@ -242,9 +251,12 @@ class TicketController extends Controller
*
* @return type response
*/
public function newticket()
public function newticket(CountryCode $code)
{
return view('themes.default1.agent.helpdesk.ticket.new');
$location = GeoIP::getLocation();
$phonecode = $code->where('iso', '=', $location['isoCode'])->first();
return view('themes.default1.agent.helpdesk.ticket.new')->with('phonecode', $phonecode->phonecode);
}
/**
@@ -254,7 +266,7 @@ class TicketController extends Controller
*
* @return type response
*/
public function post_newticket(CreateTicketRequest $request)
public function post_newticket(CreateTicketRequest $request, CountryCode $code)
{
try {
$email = $request->input('email');
@@ -271,15 +283,41 @@ class TicketController extends Controller
$body = $request->input('body');
$priority = $request->input('priority');
$phone = $request->input('phone');
$phonecode = $request->input('code');
$mobile_number = $request->input('mobile');
$source = Ticket_source::where('name', '=', 'agent')->first();
$headers = null;
$help = Help_topic::where('id', '=', $helptopic)->first();
$form_data = null;
$auto_response = 0;
$status = 1;
if ($phone != null || $mobile_number != null) {
$location = GeoIP::getLocation();
$geoipcode = $code->where('iso', '=', $location['isoCode'])->first();
if ($phonecode == null) {
$data = [
'fails' => Lang::get('lang.country-code-required-error'),
'phonecode' => $geoipcode->phonecode,
'country_code_error' => 1,
];
return Redirect()->back()->with($data)->withInput($request->except('password'));
} else {
$code = CountryCode::select('phonecode')->where('phonecode', '=', $phonecode)->get();
if (!count($code)) {
$data = [
'fails' => Lang::get('lang.incorrect-country-code-error'),
'phonecode' => $geoipcode->phonecode,
'country_code_error' => 1,
];
return Redirect()->back()->with($data)->withInput($request->except('password'));
}
}
}
//create user
if ($this->create_user($email, $fullname, $subject, $body, $phone, $helptopic, $sla, $priority, $source->id, $headers, $help->department, $assignto, $form_data, $auto_response, $status)) {
return Redirect('newticket')->with('success', 'Ticket created successfully!');
if ($this->create_user($email, $fullname, $subject, $body, $phone, $phonecode, $mobile_number, $helptopic, $sla, $priority, $source->id, $headers, $help->department, $assignto, $form_data, $auto_response, $status)) {
return Redirect('newticket')->with('success', Lang::get('lang.Ticket-created-successfully'));
} else {
return Redirect('newticket')->with('fails', 'fails');
}
@@ -549,12 +587,11 @@ class TicketController extends Controller
*
* @return type bool
*/
public function create_user($emailadd, $username, $subject, $body, $phone, $helptopic, $sla, $priority, $source, $headers, $dept, $assignto, $from_data, $auto_response, $status)
public function create_user($emailadd, $username, $subject, $body, $phone, $phonecode, $mobile_number, $helptopic, $sla, $priority, $source, $headers, $dept, $assignto, $from_data, $auto_response, $status)
{
// define global variables
$email;
$username;
// check emails
$ticket_creator = $username;
$checkemail = $this->checkEmail($emailadd);
@@ -571,6 +608,7 @@ class TicketController extends Controller
$user->email = $emailadd;
$user->password = Hash::make($password);
$user->phone_number = $phone;
$user->country_code = $phonecode;
$user->role = 'user';
$user->active = '1';
// mail user his/her password
@@ -607,7 +645,6 @@ class TicketController extends Controller
} else {
$sign = $company;
}
if ($source == 3) {
try {
if ($auto_response == 0) {
@@ -667,7 +704,7 @@ class TicketController extends Controller
$emails_to_be_sent = array_unique($set_mails, SORT_REGULAR);
foreach ($emails_to_be_sent as $email_data) {
try {
$this->PhpMailController->sendmail($from = $this->PhpMailController->mailfrom('0', $ticketdata->dept_id), $to = ['user' => $email_data['to_user'], 'email' => $email_data['to_email']], $message = ['subject' => $updated_subject, 'body' => $body, 'scenario' => $mail], $template_variables = ['ticket_agent_name' => $email_data['to_user_name'], 'ticket_client_name' => $username, 'ticket_client_email' => $emailadd, 'user' => $email_data['to_user_name'], 'ticket_number' => $ticket_number2, 'email_address' => $emailadd, 'name' => $ticket_creator]);
$this->PhpMailController->sendmail($from = $this->PhpMailController->mailfrom('0', $ticketdata->dept_id), $to = ['user' => $email_data['to_user'], 'email' => $email_data['to_email']], $message = ['subject' => $updated_subject, 'body' => Encoding::fixUTF8($body), 'scenario' => $mail], $template_variables = ['ticket_agent_name' => $email_data['to_user_name'], 'ticket_client_name' => $username, 'ticket_client_email' => $emailadd, 'user' => $email_data['to_user_name'], 'ticket_number' => $ticket_number2, 'email_address' => $emailadd, 'name' => $ticket_creator]);
} catch (\Exception $e) {
}
}
@@ -870,6 +907,7 @@ class TicketController extends Controller
$thread->title = $subject;
$thread->body = $body;
if ($thread->save()) {
\Event::fire('ticket.details', ['ticket' => $thread]); //get the ticket details
return true;
}
}
@@ -925,7 +963,6 @@ class TicketController extends Controller
$ticket_number = $ticket_status->ticket_number;
$system_from = $this->company();
$sending_emails = Emails::where('department', '=', $ticket_status->dept_id)->first();
if ($sending_emails == null) {
$from_email = $this->system_mail();
@@ -1409,9 +1446,9 @@ class TicketController extends Controller
$ticket_collaborator->role = 'ccc';
$ticket_collaborator->save();
return '<div id="alert11" class="alert alert-dismissable" style="color:#60B23C;background-color:#F2F2F2;"><button id="dismiss11" type="button" class="close" data-dismiss="alert" aria-hidden="true">×</button><h4><i class="icon fa fa-check"></i>Success!</h4><h4><i class="icon fa fa-user"></i>'.$data->user_name.'</h4><div id="message-success1">'.$data->email.'</div></div>';
return '<div id="alert11" class="alert alert-dismissable" style="color:#60B23C;background-color:#F2F2F2;"><button id="dismiss11" type="button" class="close" data-dismiss="alert" aria-hidden="true">×</button><h4><i class="icon fa fa-check"></i>Success!</h4><h4><i class="icon fa fa-user"></i>'.$data->user_name.'</h4><div id="message-success1">'.$data->email.'</div></div>';
} else {
return '<div id="alert11" class="alert alert-warning alert-dismissable"><button id="dismiss11" type="button" class="close" data-dismiss="alert" aria-hidden="true">×</button><h4><i class="icon fa fa-warning"></i>'.$data->user_name.'</h4><div id="message-success1">'.$data->email.'<br/>This user already Collaborated</div></div>';
return '<div id="alert11" class="alert alert-warning alert-dismissable"><button id="dismiss11" type="button" class="close" data-dismiss="alert" aria-hidden="true">×</button><h4><i class="icon fa fa-warning"></i>'.$data->user_name.'</h4><div id="message-success1">'.$data->email.'<br/>This user already Collaborated</div></div>';
}
}
@@ -1429,7 +1466,7 @@ class TicketController extends Controller
$ticket_id = Input::get('ticket_id');
$user_search = User::where('email', '=', $email)->first();
if (isset($user_serach)) {
return '<div id="alert11" class="alert alert-warning alert-dismissable" ><button id="dismiss11" type="button" class="close" data-dismiss="alert" aria-hidden="true">×</button><h4><i class="icon fa fa-alert"></i>Alert!</h4><div id="message-success1">This user already Exists</div></div>';
return '<div id="alert11" class="alert alert-warning alert-dismissable" ><button id="dismiss11" type="button" class="close" data-dismiss="alert" aria-hidden="true">×</button><h4><i class="icon fa fa-alert"></i>Alert!</h4><div id="message-success1">This user already Exists</div></div>';
} else {
$company = $this->company();
$user = new User();
@@ -1451,7 +1488,7 @@ class TicketController extends Controller
$ticket_collaborator->role = 'ccc';
$ticket_collaborator->save();
return '<div id="alert11" class="alert alert-dismissable" style="color:#60B23C;background-color:#F2F2F2;"><button id="dismiss11" type="button" class="close" data-dismiss="alert" aria-hidden="true">×</button><h4><i class="icon fa fa-user"></i>'.$user->user_name.'</h4><div id="message-success1">'.$user->email.'</div></div>';
return '<div id="alert11" class="alert alert-dismissable" style="color:#60B23C;background-color:#F2F2F2;"><button id="dismiss11" type="button" class="close" data-dismiss="alert" aria-hidden="true">×</button><h4><i class="icon fa fa-user"></i>'.$user->user_name.'</h4><div id="message-success1">'.$user->email.'</div></div>';
}
}
@@ -1495,7 +1532,7 @@ class TicketController extends Controller
$ticket->closed = 0;
$ticket->closed_at = null;
$ticket->save();
} elseif ($value == 'Clean up') {
} elseif ($value == 'Delete forever') {
$thread = Ticket_Thread::where('ticket_id', '=', $ticket->id)->get();
foreach ($thread as $th_id) {
// echo $th_id->id." ";
@@ -1560,9 +1597,9 @@ class TicketController extends Controller
}
/**
*adding offset to updated_at time.
* adding offset to updated_at time.
*
*@return date
* @return date
*/
public static function timeOffset($utc)
{
@@ -1578,7 +1615,7 @@ class TicketController extends Controller
/**
* to get user date time format.
*
*@return string
* @return string
*/
public static function getDateTimeFormat()
{
@@ -1664,9 +1701,32 @@ class TicketController extends Controller
*
* @return type Redirect
*/
public function rating($id, $rating)
public function rating($id, Request $request, \App\Model\helpdesk\Ratings\RatingRef $rating_ref)
{
Tickets::where('id', $id)->update(['rating' => $rating]);
foreach ($request->all() as $key => $value) {
if (strpos($key, '_') !== false) {
$ratName = str_replace('_', ' ', $key);
} else {
$ratName = $key;
}
$ratID = \App\Model\helpdesk\Ratings\Rating::where('name', '=', $ratName)->first();
$ratingrefs = $rating_ref->where('rating_id', '=', $ratID->id)->where('ticket_id', '=', $id)->first();
if ($ratingrefs !== null) {
$ratingrefs->rating_id = $ratID->id;
$ratingrefs->ticket_id = $id;
$ratingrefs->thread_id = '0';
$ratingrefs->rating_value = $value;
$ratingrefs->save();
} else {
$rating_ref->rating_id = $ratID->id;
$rating_ref->ticket_id = $id;
$rating_ref->thread_id = '0';
$rating_ref->rating_value = $value;
$rating_ref->save();
}
}
return redirect()->back()->with('Success', 'Thank you for your rating!');
}
@@ -1676,17 +1736,37 @@ class TicketController extends Controller
*
* @return type Redirect
*/
public function ratingReply($id, $rating)
public function ratingReply($id, Request $request, \App\Model\helpdesk\Ratings\RatingRef $rating_ref)
{
$thread = Ticket_Thread::whereId($id)->first();
// $last_average = $thread->reply_rating;
//$total_numbers = $thread->rating_count;
//$new_number = $rating;
//$new_average = (($last_average * $total_numbers) + $new_number) / ($total_numbers + 1);
//$thread->rating_count += 1;
$thread->reply_rating = $rating;
$thread->save();
// $thread->set('rating_count', 'rating_count+1', FALSE)->update(['ratingreply' => $new_average]);
foreach ($request->all() as $key => $value) {
$key1 = explode(',', $key);
if (strpos($key1[0], '_') !== false) {
$ratName = str_replace('_', ' ', $key1[0]);
} else {
$ratName = $key1[0];
}
$ratID = \App\Model\helpdesk\Ratings\Rating::where('name', '=', $ratName)->first();
$ratingrefs = $rating_ref->where('rating_id', '=', $ratID->id)->where('thread_id', '=', $key1[1])->first();
if ($ratingrefs !== null) {
$ratingrefs->rating_id = $ratID->id;
$ratingrefs->ticket_id = $id;
$ratingrefs->thread_id = $key1[1];
$ratingrefs->rating_value = $value;
$ratingrefs->save();
} else {
$rating_ref->rating_id = $ratID->id;
$rating_ref->ticket_id = $id;
$rating_ref->thread_id = $key1[1];
$rating_ref->rating_value = $value;
$rating_ref->save();
}
}
return redirect()->back()->with('Success', 'Thank you for your rating!');
}
@@ -1721,7 +1801,14 @@ $thread->reply_rating = $rating;
$diff = round(abs($to_time - $from_time) / 60, 2);
if ($diff < $cad && Auth::user()->id != $ticket->lock_by) {
return 0; //ticket is locked
$user_data = User::select('user_name', 'first_name', 'last_name')->where('id', '=', $ticket->lock_by)->first();
if ($user_data->first_name != '') {
$name = $user_data->first_name.' '.$user_data->last_name;
} else {
$name = $user_data->username;
}
return Lang::get('lang.locked-ticket')." <a href='".route('user.show', $ticket->lock_by)."'>".$name.'</a>&nbsp;'.$diff.'&nbsp'.Lang::get('lang.minutes-ago'); //ticket is locked
} elseif ($diff < $cad && Auth::user()->id == $ticket->lock_by) {
$ticket = Tickets::where('id', '=', $id)->first();
$ticket->lock_at = date('Y-m-d H:i:s');
@@ -1798,8 +1885,8 @@ $thread->reply_rating = $rating;
if (Alert::first()->internal_status == 1 || Alert::first()->internal_assigned_agent == 1) {
// ticket assigned send mail
Mail::send('emails.Ticket_assign', ['agent' => $agent, 'ticket_number' => $ticket_number, 'from' => $company, 'master' => $master, 'system' => $system], function ($message) use ($agent_email, $agent, $ticket_number, $ticket_subject) {
$message->to($agent_email, $agent)->subject($ticket_subject.'[#'.$ticket_number.']');
});
$message->to($agent_email, $agent)->subject($ticket_subject.'[#'.$ticket_number.']');
});
}
return 1;
@@ -1821,15 +1908,14 @@ $thread->reply_rating = $rating;
$email = $email;
$ticket_id = $ticket_id;
$validator = \Validator::make(
['email' => $email,
'name' => $name, ],
['email' => 'required|email',
]
['email' => $email,
'name' => $name, ], ['email' => 'required|email',
]
);
$user = User::where('email', '=', $email)->first();
$count = count($user);
if ($count === 1) {
return 0;
return 0;
} elseif ($validator->fails()) {
return 2;
} else {
@@ -1863,7 +1949,7 @@ $thread->reply_rating = $rating;
} else {
$ticket = Tickets::select('user_id')->where('id', '=', $id)->first();
$ticket_data = Tickets::select('ticket_number', 'id')
->where('user_id', '=', $ticket->user_id)->where('id', '!=', $id)->where('status', '=', 1)->get();
->where('user_id', '=', $ticket->user_id)->where('id', '!=', $id)->where('status', '=', 1)->get();
foreach ($ticket_data as $value) {
$title = Ticket_Thread::select('title')->where('ticket_id', '=', $value->id)->first();
echo "<option value='$value->id'>".$title->title.'</option>';
@@ -1896,9 +1982,9 @@ $thread->reply_rating = $rating;
} else {
$ticket = Tickets::select('user_id')->where('id', '=', $id)->first();
$ticket_data = Tickets::select('ticket_number', 'id')
->where('user_id', '=', $ticket->user_id)
->where('id', '!=', $id)
->where('status', '=', 1)->get();
->where('user_id', '=', $ticket->user_id)
->where('id', '!=', $id)
->where('status', '=', 1)->get();
if (isset($ticket_data) && count($ticket_data) >= 1) {
return 1;
} else {
@@ -1936,13 +2022,13 @@ $thread->reply_rating = $rating;
$thread = Ticket_thread::where('ticket_id', '=', $value)->first();
$ticket = Tickets::select('ticket_number')->where('id', '=', $value)->first();
Ticket_thread::where('ticket_id', '=', $value)
->update(['ticket_id' => $p_id]);
->update(['ticket_id' => $p_id]);
Ticket_Form_Data::where('ticket_id', '=', $value)
->update(['ticket_id' => $p_id]);
->update(['ticket_id' => $p_id]);
Ticket_Collaborator::where('ticket_id', '=', $value)
->update(['ticket_id' => $p_id]);
->update(['ticket_id' => $p_id]);
Tickets::where('id', '=', $value)
->update(['status' => 3]);
->update(['status' => 3]);
if (!empty(Input::get('reason'))) {
$reason = Input::get('reason');
} else {
@@ -1950,7 +2036,7 @@ $thread->reply_rating = $rating;
}
if (!empty(Input::get('title'))) {
Ticket_thread::where('ticket_id', '=', $p_id)->first()
->update(['title' => Input::get('title')]);
->update(['title' => Input::get('title')]);
}
$new_thread = new Ticket_thread();
@@ -1961,8 +2047,8 @@ $thread->reply_rating = $rating;
$new_thread->is_internal = 0;
$new_thread->title = $thread->title;
$new_thread->body = Lang::get('lang.get_merge_message').
"&nbsp;&nbsp;<a href='".route('ticket.thread', [$p_id]).
"'>#".$parent_ticket->ticket_number.'</a><br><br><b>'.Lang::get('lang.merge-reason').'</b>'.$reason;
"&nbsp;&nbsp;<a href='".route('ticket.thread', [$p_id]).
"'>#".$parent_ticket->ticket_number.'</a><br><br><b>'.Lang::get('lang.merge-reason').':</b>&nbsp;&nbsp;'.$reason;
$new_thread->format = $thread->format;
$new_thread->ip_address = $thread->ip_address;
@@ -1973,7 +2059,7 @@ $thread->reply_rating = $rating;
$new_parent_thread->source = $parent_thread->source;
$new_parent_thread->is_internal = 1;
$new_parent_thread->title = $thread->title;
$new_parent_thread->body = Lang::get('lang.ticket')."&nbsp;<a href='".route('ticket.thread', [$value])."'>#".$ticket->ticket_number.'</a>&nbsp'.Lang::get('lang.ticket_merged').'<br><br><b>'.Lang::get('lang.merge-reason').'</b>'.$reason;
$new_parent_thread->body = Lang::get('lang.ticket')."&nbsp;<a href='".route('ticket.thread', [$value])."'>#".$ticket->ticket_number.'</a>&nbsp'.Lang::get('lang.ticket_merged').'<br><br><b>'.Lang::get('lang.merge-reason').':</b>&nbsp;&nbsp;'.$reason;
$new_parent_thread->format = $parent_thread->format;
$new_parent_thread->ip_address = $parent_thread->ip_address;
if ($new_thread->save() && $new_parent_thread->save()) {
@@ -1998,16 +2084,17 @@ $thread->reply_rating = $rating;
}
/*
*chumper's function to return data to chumper datatable.
*@param Array-object $tickets
* chumper's function to return data to chumper datatable.
* @param Array-object $tickets
*
*@return Array-object
* @return Array-object
*/
public static function getTable($tickets)
{
return \Datatable::collection(new Collection($tickets))
->addColumn('id', function ($ticket) {
return "<input type='checkbox' name='select_all[]' id='".$ticket->id."' onclick='someFunction(this.id)' class='selectval icheckbox_flat-blue' value='".$ticket->id."'></input>";
return "<input type='checkbox' name='select_all[]' id='".$ticket->id."' onclick='someFunction(this.id)' class='selectval icheckbox_flat-blue' value='".$ticket->id."'></input>";
})
->addColumn('subject', function ($ticket) {
$subject = DB::table('ticket_thread')->select('title')->where('ticket_id', '=', $ticket->id)->first();
@@ -2063,8 +2150,9 @@ $thread->reply_rating = $rating;
})
->addColumn('from', function ($ticket) {
$from = DB::table('users')->select('user_name')->where('id', '=', $ticket->user_id)->first();
$url = route('user.show', $ticket->user_id);
return "<a href='../user/".$ticket->user_id."' title='".Lang::get('lang.see-profile1').' '.ucfirst($from->user_name).'&apos;'.Lang::get('lang.see-profile2')."'><span style='color:#508983'>".ucfirst($from->user_name).'</span></a>';
return "<a href='".$url."' title='".Lang::get('lang.see-profile1').' '.ucfirst($from->user_name).'&apos;'.Lang::get('lang.see-profile2')."'><span style='color:#508983'>".ucfirst($from->user_name).'</span></a>';
})
// ->addColumn('Last Replier', function ($ticket) {
// $TicketData = Ticket_Thread::where('ticket_id', '=', $ticket->id)->where('is_internal', '=', 0)->max('id');
@@ -2080,7 +2168,6 @@ $thread->reply_rating = $rating;
// $username = $LastResponse->user_name;
// }
// }
// return "<a href='' title=''><span style='color:".$rep."'>".ucfirst($username).'</span></a>';
// })
->addColumn('assigned_to', function ($ticket) {
@@ -2088,8 +2175,9 @@ $thread->reply_rating = $rating;
return "<span style='color:red'>Unassigned</span>";
} else {
$assign = DB::table('users')->where('id', '=', $ticket->assigned_to)->first();
$url = route('user.show', $ticket->assigned_to);
return "<a href='../user/".$ticket->assigned_to."' title='".Lang::get('lang.see-profile1').' '.ucfirst($assign->first_name).'&apos;'.Lang::get('lang.see-profile2')."'><span style='color:green'>".ucfirst($assign->first_name).' '.ucfirst($assign->last_name).'</span></a>';
return "<a href='".$url."' title='".Lang::get('lang.see-profile1').' '.ucfirst($assign->first_name).'&apos;'.Lang::get('lang.see-profile2')."'><span style='color:green'>".ucfirst($assign->first_name).' '.ucfirst($assign->last_name).'</span></a>';
}
})
->addColumn('Last', function ($ticket) {
@@ -2103,4 +2191,42 @@ $thread->reply_rating = $rating;
->orderColumns('subject', 'from', 'assigned_to', 'Last Replier', 'ticket_number', 'priority', 'Last')
->make();
}
//Auto-close tickets
public function autoCloseTickets()
{
$workflow = \App\Model\helpdesk\Workflow\WorkflowClose::whereId(1)->first();
if ($workflow->condition == 1) {
$overdues = Tickets::where('status', '=', 1)->where('isanswered', '=', 0)->orderBy('id', 'DESC')->get();
if (count($overdues) == 0) {
$tickets = null;
} else {
$i = 0;
foreach ($overdues as $overdue) {
// $sla_plan = Sla_plan::where('id', '=', $overdue->sla)->first();
$ovadate = $overdue->created_at;
$new_date = date_add($ovadate, date_interval_create_from_date_string($workflow->days.' days')).'<br/><br/>';
if (date('Y-m-d H:i:s') > $new_date) {
$i++;
$overdue->status = 3;
$overdue->closed = 1;
$overdue->closed_at = date('Y-m-d H:i:s');
$overdue->save();
// if($workflow->send_email == 1) {
// $this->PhpMailController->sendmail($from = $this->PhpMailController->mailfrom('0', $overdue->dept_id), $to = ['name' => $user_name, 'email' => $email], $message = ['subject' => $ticket_subject.'[#'.$ticket_number.']', 'scenario' => 'close-ticket'], $template_variables = ['ticket_number' => $ticket_number]);
// }
}
}
// dd(count($value));
// if ($i > 0) {
// $tickets = new collection($value);
// } else {
// $tickets = null;
// }
}
} else {
}
}
}