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update v 1.0.7.5

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This commit is contained in:
Sujit Prasad
2016-06-13 20:41:55 +05:30
parent aa9786d829
commit 283d97e3ea
5078 changed files with 339851 additions and 175995 deletions
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70
app/Http/Controllers/Admin/helpdesk/AgentController.php
View File

@@ -13,12 +13,15 @@ use App\Model\helpdesk\Agent\Assign_team_agent;
use App\Model\helpdesk\Agent\Department;
use App\Model\helpdesk\Agent\Groups;
use App\Model\helpdesk\Agent\Teams;
use App\Model\helpdesk\Utility\CountryCode;
use App\Model\helpdesk\Utility\Timezones;
use App\User;
// classes
use DB;
use Exception;
use GeoIP;
use Hash;
use Lang;
/**
* AgentController
@@ -72,7 +75,7 @@ class AgentController extends Controller
*
* @return type view
*/
public function create(Timezones $timezone, Groups $group, Department $department, Teams $team_all)
public function create(Timezones $timezone, Groups $group, Department $department, Teams $team_all, CountryCode $code)
{
try {
// gte all the teams
@@ -84,9 +87,11 @@ class AgentController extends Controller
// get all department
$departments = $department->get();
// list all the teams in a single variable
$teams = $team->lists('id', 'name');
$teams = $team->lists('id', 'name')->toArray();
$location = GeoIP::getLocation('');
$phonecode = $code->where('iso', '=', $location['isoCode'])->first();
// returns to the page with all the variables and their datas
return view('themes.default1.admin.helpdesk.agent.agents.create', compact('assign', 'teams', 'agents', 'timezones', 'groups', 'departments', 'team'));
return view('themes.default1.admin.helpdesk.agent.agents.create', compact('assign', 'teams', 'agents', 'timezones', 'groups', 'departments', 'team'))->with('phonecode', $phonecode->phonecode);
} catch (Exception $e) {
// returns if try fails with exception meaagse
return redirect()->back()->with('fails', $e->getMessage());
@@ -104,13 +109,24 @@ class AgentController extends Controller
*/
public function store(User $user, AgentRequest $request)
{
if ($request->get('country_code') == '' && ($request->get('phone_number') != '' || $request->get('mobile') != '')) {
return redirect()->back()->with(['fails2' => Lang::get('lang.country-code-required-error'), 'country_code' => 1])->withInput();
} else {
$code = CountryCode::select('phonecode')->where('phonecode', '=', $request->get('country_code'))->get();
if (!count($code)) {
return redirect()->back()->with(['fails2' => Lang::get('lang.incorrect-country-code-error'), 'country_code' => 1])->withInput();
}
}
// fixing the user role to agent
$user->fill($request->input())->save();
$user->fill($request->except(['group', 'primary_department', 'agent_time_zone']))->save();
$user->assign_group = $request->group;
$user->primary_dpt = $request->primary_department;
$user->agent_tzone = $request->agent_time_zone;
// generate password and has immediately to store
$password = $this->generateRandomString();
$user->password = Hash::make($password);
// fetching all the team details checked for this user
$requests = $request->input('team_id');
$requests = $request->input('team');
// get user id of the inserted user detail
$id = $user->id;
// insert team
@@ -128,13 +144,13 @@ class AgentController extends Controller
$this->PhpMailController->sendmail($from = $this->PhpMailController->mailfrom('1', '0'), $to = ['name' => $name, 'email' => $email], $message = ['subject' => 'Password', 'scenario' => 'registration-notification'], $template_variables = ['user' => $name, 'email_address' => $email, 'user_password' => $password]);
} catch (Exception $e) {
// returns if try fails
return redirect('agents')->with('fails', 'Some error occurred while sending mail to the agent. Please check email settings and try again');
return redirect('agents')->with('warning', Lang::get('lang.agent_send_mail_error_on_agent_creation'));
}
// returns for the success case
return redirect('agents')->with('success', 'Agent Created sucessfully');
return redirect('agents')->with('success', Lang::get('lang.agent_creation_success'));
} else {
// returns if fails
return redirect('agents')->with('fails', 'Agent can not Create');
return redirect('agents')->with('fails', Lang::get('lang.failed_to_create_agent'));
}
}
@@ -151,9 +167,11 @@ class AgentController extends Controller
*
* @return type Response
*/
public function edit($id, User $user, Assign_team_agent $team_assign_agent, Timezones $timezone, Groups $group, Department $department, Teams $team)
public function edit($id, User $user, Assign_team_agent $team_assign_agent, Timezones $timezone, Groups $group, Department $department, Teams $team, CountryCode $code)
{
try {
$location = GeoIP::getLocation('');
$phonecode = $code->where('iso', '=', $location['isoCode'])->first();
$user = $user->whereId($id)->first();
$team = $team->get();
$teams1 = $team->lists('name', 'id');
@@ -161,12 +179,12 @@ class AgentController extends Controller
$groups = $group->get();
$departments = $department->get();
$table = $team_assign_agent->where('agent_id', $id)->first();
$teams = $team->lists('id', 'name');
$assign = $team_assign_agent->where('agent_id', $id)->lists('team_id');
$teams = $team->lists('id', 'name')->toArray();
$assign = $team_assign_agent->where('agent_id', $id)->lists('team_id')->toArray();
return view('themes.default1.admin.helpdesk.agent.agents.edit', compact('teams', 'assign', 'table', 'teams1', 'selectedTeams', 'user', 'timezones', 'groups', 'departments', 'team', 'exp', 'counted'));
return view('themes.default1.admin.helpdesk.agent.agents.edit', compact('teams', 'assign', 'table', 'teams1', 'selectedTeams', 'user', 'timezones', 'groups', 'departments', 'team', 'exp', 'counted'))->with('phonecode', $phonecode->phonecode);
} catch (Exception $e) {
return redirect('agents')->with('fail', 'No such file');
return redirect('agents')->with('fail', Lang::get('lang.failed_to_edit_agent'));
}
}
@@ -182,7 +200,14 @@ class AgentController extends Controller
*/
public function update($id, User $user, AgentUpdate $request, Assign_team_agent $team_assign_agent)
{
if ($request->get('country_code') == '' && ($request->get('phone_number') != '' || $request->get('mobile') != '')) {
return redirect()->back()->with(['fails2' => Lang::get('lang.country-code-required-error'), 'country_code' => 1])->withInput();
} else {
$code = CountryCode::select('phonecode')->where('phonecode', '=', $request->get('country_code'))->get();
if (!count($code)) {
return redirect()->back()->with(['fails2' => Lang::get('lang.incorrect-country-code-error'), 'country_code' => 1])->withInput();
}
}
// storing all the details
$user = $user->whereId($id)->first();
$daylight_save = $request->input('daylight_save');
@@ -192,18 +217,25 @@ class AgentController extends Controller
//==============================================
$table = $team_assign_agent->where('agent_id', $id);
$table->delete();
$requests = $request->input('team_id');
$requests = $request->input('team');
// inserting team details
foreach ($requests as $req) {
DB::insert('insert into team_assign_agent (team_id, agent_id) values (?,?)', [$req, $id]);
}
//Todo For success and failure conditions
try {
if ($request->input('country_code') != '' or $request->input('country_code') != null) {
$user->country_code = $request->input('country_code');
}
$user->fill($request->except('daylight_save', 'limit_access', 'directory_listing', 'vocation_mode', 'assign_team'))->save();
$user->assign_group = $request->group;
$user->primary_dpt = $request->primary_department;
$user->agent_tzone = $request->agent_time_zone;
$user->save();
return redirect('agents')->with('success', 'Agent Updated sucessfully');
return redirect('agents')->with('success', Lang::get('lang.agent_updated_sucessfully'));
} catch (Exception $e) {
return redirect('agents')->with('fails', 'Agent did not update'.'<li>'.$e->errorInfo[2].'</li>');
return redirect('agents')->with('fails', Lang::get('lang.unable_to_update_agent').'<li>'.$e->errorInfo[2].'</li>');
}
}
@@ -226,12 +258,12 @@ class AgentController extends Controller
$team_assign_agent->delete();
$user = $user->whereId($id)->first();
try {
$error = 'This staff is related to some tickets';
$error = Lang::get('lang.this_staff_is_related_to_some_tickets');
$user->id;
$user->delete();
throw new \Exception($error);
return redirect('agents')->with('success', 'Agent Deleted sucessfully');
return redirect('agents')->with('success', Lang::get('lang.agent_deleted_sucessfully'));
} catch (\Exception $e) {
return redirect('agents')->with('fails', $error);
}

40
app/Http/Controllers/Admin/helpdesk/BanlistController.php
View File

@@ -12,6 +12,7 @@ use App\Model\helpdesk\Email\Banlist;
use App\User;
//classes
use Exception;
use Lang;
/**
* BanlistController
@@ -50,7 +51,7 @@ class BanlistController extends Controller
return view('themes.default1.admin.helpdesk.emails.banlist.index', compact('bans'));
} catch (Exception $e) {
return view('404');
return redirect()->back()->with('fails', $e->getMessage());
}
}
@@ -64,7 +65,7 @@ class BanlistController extends Controller
try {
return view('themes.default1.admin.helpdesk.emails.banlist.create');
} catch (Exception $e) {
return view('404');
return redirect()->back()->with('fails', $e->getMessage());
}
}
@@ -88,7 +89,7 @@ class BanlistController extends Controller
$use->internal_note = $request->input('internal_note');
$use->save();
// $user->create($request->input())->save();
return redirect('banlist')->with('success', 'Email Banned sucessfully');
return redirect('banlist')->with('success', Lang::get('lang.email_banned_sucessfully'));
} else {
$user = new User();
$user->email = $adban;
@@ -96,10 +97,10 @@ class BanlistController extends Controller
$user->internal_note = $request->input('internal_note');
$user->save();
return redirect('banlist')->with('success', 'Email Banned sucessfully');
return redirect('banlist')->with('success', Lang::get('lang.email_banned_sucessfully'));
}
} catch (Exception $e) {
return redirect('banlist')->with('fails', 'Email can not Ban');
return redirect('banlist')->with('fails', Lang::get('lang.email_can_not_ban'));
}
}
@@ -118,7 +119,7 @@ class BanlistController extends Controller
return view('themes.default1.admin.helpdesk.emails.banlist.edit', compact('bans'));
} catch (Exception $e) {
return view('404');
return redirect()->back()->with('fails', $e->getMessage());
}
}
@@ -138,12 +139,33 @@ class BanlistController extends Controller
$bans->internal_note = $request->input('internal_note');
$bans->ban = $request->input('ban');
if ($bans->save()) {
return redirect('banlist')->with('success', 'Banned Email Updated sucessfully');
return redirect('banlist')->with('success', Lang::get('lang.banned_email_updated_sucessfully'));
} else {
return redirect('banlist')->with('fails', 'Banned Email not Updated');
return redirect('banlist')->with('fails', Lang::get('lang.banned_email_not_updated'));
}
} catch (Exception $e) {
return redirect('banlist')->with('fails', 'Banned Email not Updated');
return redirect('banlist')->with('fails', Lang::get('lang.banned_email_not_updated'));
}
}
/**
* delete the banned users.
*
* @param type $id
* @param \App\User $ban
*
* @return type view
*/
public function delete($id, User $ban)
{
try {
$ban_user = $ban->where('id', '=', $id)->first();
$ban_user->ban = 0;
$ban_user->save();
return redirect('banlist')->with('success', Lang::get('lang.banned_removed_sucessfully'));
} catch (Exception $ex) {
return redirect('banlist')->with('fails', $ex->getMessage());
}
}
}

67
app/Http/Controllers/Admin/helpdesk/CloseWrokflowController.php Normal file
View File

@@ -0,0 +1,67 @@
<?php
namespace App\Http\Controllers\Admin\helpdesk;
use App\Http\Controllers\Controller;
use App\Http\Requests\helpdesk\WorkflowCloseRequest;
use App\Model\helpdesk\Workflow\WorkflowClose;
use Lang;
/**
* |=================================================
* | CloseWrokflowController
* |=================================================
* In this controller the functionalities fo close ticket workflow defined.
*/
class CloseWrokflowController extends Controller
{
private $security;
public function __construct(WorkflowClose $security)
{
$this->security = $security;
}
/**
* get the workflow settings page.
*
* @param \App\Model\helpdesk\Workflow\WorkflowClose $securitys
*
* @return type view
*/
public function index(WorkflowClose $securitys)
{
try {
$security = $securitys->whereId('1')->first();
return view('themes.default1.admin.helpdesk.settings.close-workflow.index', compact('security'));
} catch (Exception $ex) {
return redirect()->back()->with('fails', $ex->getMessage());
}
}
/**
* updating the workflow settings for closing ticket.
*
* @param type $id
* @param \App\Http\Requests\helpdesk\WorkflowCloseRequest $request
*
* @return type redirect
*/
public function update($id, WorkflowCloseRequest $request)
{
try {
$security = new WorkflowClose();
$securitys = $security->whereId($id)->first();
$securitys->days = $request->input('days');
$securitys->condition = $request->input('condition');
$securitys->send_email = $request->input('send_email');
$securitys->status = $request->input('status');
$securitys->save();
return \Redirect::back()->with('success', Lang::get('lang.successfully_saved_your_settings'));
} catch (Exception $ex) {
return redirect()->back()->with('fails', $ex->getMessage());
}
}
}

67
app/Http/Controllers/Admin/helpdesk/DepartmentController.php
View File

@@ -22,6 +22,7 @@ use App\User;
// classes
use DB;
use Exception;
use Lang;
/**
* DepartmentController.
@@ -76,7 +77,7 @@ class DepartmentController extends Controller
{
try {
$slas = $sla->get();
$user = $user->where('role', 'agent')->get();
$user = $user->where('role', 'agent2')->get();
$emails = $email->get();
$templates = $template->get();
$department = $department->get();
@@ -84,7 +85,7 @@ class DepartmentController extends Controller
return view('themes.default1.admin.helpdesk.agent.departments.create', compact('department', 'templates', 'slas', 'user', 'emails', 'groups'));
} catch (Exception $e) {
return view('404');
return redirect()->back()->with('fails', $e->getMessage());
}
}
@@ -99,7 +100,12 @@ class DepartmentController extends Controller
public function store(Department $department, DepartmentRequest $request)
{
try {
$department->fill($request->except('group_id', 'manager'))->save();
$department->fill($request->except('group_id', 'manager', 'sla'))->save();
if ($request->sla) {
$department->sla = $request->input('sla');
} else {
$department->sla = null;
}
$requests = $request->input('group_id');
$id = $department->id;
if ($request->manager) {
@@ -107,18 +113,15 @@ class DepartmentController extends Controller
} else {
$department->manager = null;
}
// foreach ($requests as $req) {
// DB::insert('insert into group_assign_department(group_id, department_id) values (?,?)', [$req, $id]);
// }
/* Succes And Failure condition */
/* Check Whether the function Success or Fail */
if ($department->save() == true) {
return redirect('departments')->with('success', 'Department Created sucessfully');
return redirect('departments')->with('success', Lang::get('lang.department_created_sucessfully'));
} else {
return redirect('departments')->with('fails', 'Department can not Create');
return redirect('departments')->with('fails', Lang::get('lang.failed_to_create_department'));
}
} catch (Exception $e) {
return redirect('departments')->with('fails', 'Department can not Create');
return redirect('departments')->with('fails', Lang::get('lang.failed_to_create_department'));
}
}
@@ -140,17 +143,21 @@ class DepartmentController extends Controller
public function edit($id, User $user, Group_assign_department $group_assign_department, Template $template, Teams $team, Department $department, Sla_plan $sla, Emails $email, Groups $group)
{
try {
$sys_department = \DB::table('settings_system')
->select('department')
->where('id', '=', 1)
->first();
$slas = $sla->get();
$user = $user->where('role', 'agent')->get();
$user = $user->where('primary_dpt', $id)->get();
$emails = $email->get();
$templates = $template->get();
$departments = $department->whereId($id)->first();
$groups = $group->lists('id', 'name');
$assign = $group_assign_department->where('department_id', $id)->lists('group_id');
return view('themes.default1.admin.helpdesk.agent.departments.edit', compact('assign', 'team', 'templates', 'departments', 'slas', 'user', 'emails', 'groups'));
return view('themes.default1.admin.helpdesk.agent.departments.edit', compact('assign', 'team', 'templates', 'departments', 'slas', 'user', 'emails', 'groups', 'sys_department'));
} catch (Exception $e) {
return view('404');
return redirect('departments')->with('fails', $e->getMessage());
}
}
@@ -168,6 +175,7 @@ class DepartmentController extends Controller
{
// dd($id);
try {
$table = $group_assign_department->where('department_id', $id);
$table->delete();
$requests = $request->input('group_id');
@@ -182,14 +190,25 @@ class DepartmentController extends Controller
$departments->manager = null;
}
$departments->save();
if ($departments->fill($request->except('group_access', 'manager'))->save()) {
return redirect('departments')->with('success', 'Department Updated sucessfully');
if ($request->sla) {
$departments->sla = $request->input('sla');
$departments->save();
} else {
return redirect('departments')->with('fails', 'Department not Updated');
$departments->sla = null;
$departments->save();
}
if ($request->input('sys_department') == 'on') {
DB::table('settings_system')
->where('id', 1)
->update(['department' => $id]);
}
if ($departments->fill($request->except('group_access', 'manager', 'sla'))->save()) {
return redirect('departments')->with('success', Lang::get('lang.department_updated_sucessfully'));
} else {
return redirect('departments')->with('fails', Lang::get('lang.department_not_updated'));
}
} catch (Exception $e) {
return redirect('departments')->with('fails', 'Department not Updated');
return redirect('departments')->with('fails', Lang::get('lang.department_not_updated'));
}
}
@@ -207,7 +226,7 @@ class DepartmentController extends Controller
// try {
$system = $system->where('id', '=', '1')->first();
if ($system->department == $id) {
return redirect('departments')->with('fails', 'You cannot delete default department');
return redirect('departments')->with('fails', Lang::get('lang.you_cannot_delete_default_department'));
} else {
$tickets = DB::table('tickets')->where('dept_id', '=', $id)->update(['dept_id' => $system->department]);
if ($tickets > 0) {
@@ -216,7 +235,7 @@ class DepartmentController extends Controller
} else {
$text_tickets = 'Ticket';
}
$ticket = '<li>'.$tickets.' '.$text_tickets.' have been moved to default department</li>';
$ticket = '<li>'.$tickets.' '.$text_tickets.Lang::get('lang.have_been_moved_to_default_department').'</li>';
} else {
$ticket = '';
}
@@ -227,7 +246,7 @@ class DepartmentController extends Controller
} else {
$text_user = 'User';
}
$user = '<li>'.$users.' '.$text_user.' have been moved to default department</li>';
$user = '<li>'.$users.' '.$text_user.Lang::get('lang.have_been_moved_to_default_department').'</li>';
} else {
$user = '';
}
@@ -238,13 +257,13 @@ class DepartmentController extends Controller
} else {
$text_emails = 'Email';
}
$email = '<li>'.$emails.' System '.$text_emails.' have been moved to default department</li>';
$email = '<li>'.$emails.' System '.$text_emails.Lang::get('lang.have_been_moved_to_default_department').' </li>';
} else {
$email = '';
}
$helptopic = DB::table('help_topic')->where('department', '=', $id)->update(['department' => null], ['status' => '1']);
if ($helptopic > 0) {
$helptopic = '<li>The associated helptopic has been deactivated</li>';
$helptopic = '<li>'.Lang::get('lang.the_associated_helptopic_has_been_deactivated').'</li>';
} else {
$helptopic = '';
}
@@ -255,9 +274,9 @@ class DepartmentController extends Controller
$departments = $department->whereId($id)->first();
/* Check the function is Success or Fail */
if ($departments->delete() == true) {
return redirect('departments')->with('success', 'Department Deleted sucessfully'.$message);
return redirect('departments')->with('success', Lang::get('lang.department_deleted_sucessfully').$message);
} else {
return redirect('departments')->with('fails', 'Department can not Delete');
return redirect('departments')->with('fails', Lang::get('lang.department_can_not_delete'));
}
}
}

362
app/Http/Controllers/Admin/helpdesk/EmailsController.php
View File

@@ -18,6 +18,7 @@ use Crypt;
// classes
use Exception;
use Illuminate\Http\Request;
use Lang;
/**
* ======================================
@@ -27,15 +28,14 @@ use Illuminate\Http\Request;
*
* @author Ladybird <info@ladybirdweb.com>
*/
class EmailsController extends Controller
{
class EmailsController extends Controller {
/**
* Defining constructor variables.
*
* @return type
*/
public function __construct()
{
public function __construct() {
$this->middleware('auth');
$this->middleware('roles');
}
@@ -47,8 +47,7 @@ class EmailsController extends Controller
*
* @return type view
*/
public function index(Emails $email)
{
public function index(Emails $email) {
try {
// fetch all the emails from emails table
$emails = $email->get();
@@ -69,8 +68,7 @@ class EmailsController extends Controller
*
* @return type Response
*/
public function create(Department $department, Help_topic $help, Ticket_Priority $ticket_priority, MailboxProtocol $mailbox_protocol)
{
public function create(Department $department, Help_topic $help, Ticket_Priority $ticket_priority, MailboxProtocol $mailbox_protocol) {
try {
// fetch all the departments from the department table
$departments = $department->get();
@@ -95,18 +93,16 @@ class EmailsController extends Controller
*
* @return int
*/
public function validatingEmailSettings(Request $request)
{
public function validatingEmailSettings(Request $request) {
$validator = \Validator::make(
[
'email_address' => $request->email_address,
'email_name' => $request->email_name,
'password' => $request->password,
],
[
[
'email_address' => $request->input('email_address'),
'email_name' => $request->input('email_name'),
'password' => $request->input('password'),
], [
'email_address' => 'required|email|unique:emails',
'email_name' => 'required',
'password' => 'required',
'email_name' => 'required',
'password' => 'required',
]
);
if ($validator->fails()) {
@@ -119,32 +115,31 @@ class EmailsController extends Controller
return $return_data;
}
if ($request->validate == 'on') {
if ($request->input('imap_validate') == 'on') {
$validate = '/validate-cert';
} else {
} elseif (!$request->input('imap_validate')) {
$validate = '/novalidate-cert';
}
if ($request->fetching_status == 'on') {
if ($request->input('fetching_status') == 'on') {
$imap_check = $this->getImapStream($request, $validate);
if ($imap_check[0] == 0) {
return 'Incoming email connection failed';
return Lang::get('lang.incoming_email_connection_failed_please_check_email_credentials_or_imap_settings');
}
$need_to_check_imap = 1;
} else {
$imap_check = 0;
$need_to_check_imap = 0;
}
if ($request->sending_status == 'on') {
if ($request->input('sending_status') == 'on') {
$smtp_check = $this->getSmtp($request);
if ($smtp_check == 0) {
return 'Outgoing email connection failed';
return Lang::get('lang.outgoing_email_connection_failed');
}
$need_to_check_smtp = 1;
} else {
$smtp_check = 0;
$need_to_check_smtp = 0;
}
if ($need_to_check_imap == 1 && $need_to_check_smtp == 1) {
if ($imap_check != 0 && $smtp_check != 0) {
$this->store($request, $imap_check[1]);
@@ -178,55 +173,69 @@ class EmailsController extends Controller
*
* @return type Redirect
*/
public function store($request, $imap_check)
{
// dd($request);
public function store($request, $imap_check) {
$email = new Emails();
try {
// getConnection($request->input('email_name'), $request->input('email_address'), $request->input('email_address'))
// saving all the fields to the database
if ($email->fill($request->except('password', 'department', 'priority', 'help_topic', 'fetching_status', 'fetching_encryption', 'sending_status', 'auto_response'))->save() == true) {
if ($request->fetching_status == 'on') {
$email->fetching_status = 1;
} else {
$email->fetching_status = 0;
}
if ($request->sending_status == 'on') {
$email->sending_status = 1;
} else {
$email->sending_status = 0;
}
if ($request->auto_response == 'on') {
$email->auto_response = 1;
} else {
$email->auto_response = 0;
}
if ($imap_check !== null) {
$email->fetching_encryption = $imap_check;
} else {
$email->fetching_encryption = $request->fetching_encryption;
}
// fetching department value
$email->department = $this->departmentValue($request->input('department'));
// fetching priority value
$email->priority = $this->priorityValue($request->input('priority'));
// fetching helptopic value
$email->help_topic = $this->helpTopicValue($request->input('help_topic'));
// inserting the encrypted value of password
$email->password = Crypt::encrypt($request->input('password'));
$email->save(); // run save
// Creating a default system email as the first email is inserted to the system
$email_settings = Email::where('id', '=', '1')->first();
$email_settings->sys_email = $email->id;
$email_settings->save();
// returns success message for successful email creation
// return redirect('emails')->with('success', 'Email Created sucessfully');
return 1;
} else {
// returns fail message for unsuccessful save execution
// return redirect('emails')->with('fails', 'Email can not Create');
return 0;
// if ($email->fill($request->except('password', 'department', 'priority', 'help_topic', 'fetching_status', 'fetching_encryption', 'sending_status', 'auto_response'))->save() == true) {
$email->email_address = $request->email_address;
$email->email_name = $request->email_name;
$email->fetching_host = $request->fetching_host;
$email->fetching_port = $request->fetching_port;
$email->fetching_protocol = $request->fetching_protocol;
$email->sending_host = $request->sending_host;
$email->sending_port = $request->sending_port;
$email->sending_protocol = $request->sending_protocol;
$email->sending_encryption = $request->sending_encryption;
if ($request->smtp_validate == 'on') {
$email->smtp_validate = $request->smtp_validate;
}
if ($request->input('password')) {
$email->password = Crypt::encrypt($request->input('password'));
}
if ($request->input('fetching_status') == 'on') {
$email->fetching_status = 1;
} else {
$email->fetching_status = 0;
}
if ($request->input('sending_status') == 'on') {
$email->sending_status = 1;
} else {
$email->sending_status = 0;
}
if ($request->input('auto_response') == 'on') {
$email->auto_response = 1;
} else {
$email->auto_response = 0;
}
if ($imap_check !== null) {
$email->fetching_encryption = $imap_check;
} else {
$email->fetching_encryption = $request->input('fetching_encryption');
}
// fetching department value
$email->department = $this->departmentValue($request->input('department'));
// fetching priority value
$email->priority = $this->priorityValue($request->input('priority'));
// fetching helptopic value
$email->help_topic = $this->helpTopicValue($request->input('help_topic'));
// inserting the encrypted value of password
$email->password = Crypt::encrypt($request->input('password'));
$email->save(); // run save
// Creating a default system email as the first email is inserted to the system
$email_settings = Email::where('id', '=', '1')->first();
$email_settings->sys_email = $email->id;
$email_settings->save();
// returns success message for successful email creation
// return redirect('emails')->with('success', 'Email Created sucessfully');
return 1;
// } else {
// returns fail message for unsuccessful save execution
// return redirect('emails')->with('fails', 'Email can not Create');
// return 0;
// }
} catch (Exception $e) {
// returns if try fails
// return redirect()->back()->with('fails', $e->getMessage());
@@ -246,13 +255,16 @@ class EmailsController extends Controller
*
* @return type Response
*/
public function edit($id, Department $department, Help_topic $help, Emails $email, Ticket_Priority $ticket_priority, MailboxProtocol $mailbox_protocol)
{
public function edit($id, Department $department, Help_topic $help, Emails $email, Ticket_Priority $ticket_priority, MailboxProtocol $mailbox_protocol) {
try {
$sys_email = \DB::table('settings_email')->select('sys_email')->where('id', '=', 1)->first();
// dd($sys_email);
// fetch the selected emails
$emails = $email->whereId($id)->first();
// get all the departments
$departments = $department->get();
//get count of emails
$count = $email->count();
// get all the helptopic
$helps = $help->get();
// get all the priority
@@ -260,7 +272,7 @@ class EmailsController extends Controller
// get all the mailbox protocols
$mailbox_protocols = $mailbox_protocol->get();
// return if the execution is succeeded
return view('themes.default1.admin.helpdesk.emails.emails.edit', compact('mailbox_protocols', 'priority', 'departments', 'helps', 'emails'));
return view('themes.default1.admin.helpdesk.emails.emails.edit', compact('mailbox_protocols', 'priority', 'departments', 'helps', 'emails', 'sys_email'))->with('count', $count);
} catch (Exception $e) {
// return if try fails
return redirect()->back()->with('fails', $e->getMessage());
@@ -274,18 +286,16 @@ class EmailsController extends Controller
*
* @return int
*/
public function validatingEmailSettingsUpdate($id, Request $request)
{
public function validatingEmailSettingsUpdate($id, Request $request) {
$validator = \Validator::make(
[
'email_address' => $request->email_address,
'email_name' => $request->email_name,
'password' => $request->password,
],
[
[
'email_address' => $request->input('email_address'),
'email_name' => $request->input('email_name'),
'password' => $request->input('password'),
], [
'email_address' => 'email',
'email_name' => 'required',
'password' => 'required',
'email_name' => 'required',
'password' => 'required',
]
);
if ($validator->fails()) {
@@ -299,32 +309,31 @@ class EmailsController extends Controller
return $return_data;
}
// return $request;
if ($request->validate == 'on') {
if ($request->input('imap_validate') == 'on') {
$validate = '/validate-cert';
} else {
} elseif (!$request->input('imap_validate')) {
$validate = '/novalidate-cert';
}
if ($request->fetching_status == 'on') {
if ($request->input('fetching_status') == 'on') {
$imap_check = $this->getImapStream($request, $validate);
if ($imap_check[0] == 0) {
return 'Incoming email connection failed';
return Lang::get('lang.incoming_email_connection_failed_please_check_email_credentials_or_imap_settings');
}
$need_to_check_imap = 1;
} else {
$imap_check = 0;
$need_to_check_imap = 0;
}
if ($request->sending_status == 'on') {
if ($request->input('sending_status') == 'on') {
$smtp_check = $this->getSmtp($request);
if ($smtp_check == 0) {
return 'Outgoing email connection failed';
return Lang::get('lang.outgoing_email_connection_failed');
}
$need_to_check_smtp = 1;
} else {
$smtp_check = 0;
$need_to_check_smtp = 0;
}
if ($need_to_check_imap == 1 && $need_to_check_smtp == 1) {
if ($imap_check != 0 && $smtp_check != 0) {
$this->update($id, $request, $imap_check[1]);
@@ -359,36 +368,45 @@ class EmailsController extends Controller
*
* @return type Response
*/
public function update($id, $request, $imap_check)
{
// try {
// dd($id);
// dd($request);
// dd($imap_check);
public function update($id, $request, $imap_check) {
try {
// fetch the selected emails
$emails = Emails::whereId($id)->first();
// insert all the requested parameters with except
$emails->fill($request->except('password', 'department', 'priority', 'help_topic', 'fetching_status', 'fetching_encryption', 'sending_status', 'auto_response'))->save();
if ($request->fetching_status == 'on') {
$emails->fetching_status = 1;
} else {
$emails->fetching_status = 0;
}
if ($request->sending_status == 'on') {
$emails->sending_status = 1;
} else {
$emails->sending_status = 0;
}
if ($request->auto_response == 'on') {
$emails->auto_response = 1;
} else {
$emails->auto_response = 0;
}
if ($imap_check !== null) {
$emails->fetching_encryption = $imap_check;
} else {
$emails->fetching_encryption = $request->fetching_encryption;
}
$emails->email_address = $request->email_address;
$emails->email_name = $request->email_name;
$emails->fetching_host = $request->fetching_host;
$emails->fetching_port = $request->fetching_port;
$emails->fetching_protocol = $request->fetching_protocol;
$emails->sending_host = $request->sending_host;
$emails->sending_port = $request->sending_port;
$emails->sending_protocol = $request->sending_protocol;
$emails->sending_encryption = $request->sending_encryption;
if ($request->smtp_validate == 'on') {
$emails->smtp_validate = $request->smtp_validate;
}
if ($request->input('fetching_status') == 'on') {
$emails->fetching_status = 1;
} else {
$emails->fetching_status = 0;
}
if ($request->input('sending_status') == 'on') {
$emails->sending_status = 1;
} else {
$emails->sending_status = 0;
}
if ($request->input('auto_response') == 'on') {
$emails->auto_response = 1;
} else {
$emails->auto_response = 0;
}
if ($imap_check !== null) {
$emails->fetching_encryption = $imap_check;
} else {
$emails->fetching_encryption = $request->fetching_encryption;
}
$emails->password = Crypt::encrypt($request->input('password'));
// dd($email->fetching_encryption);
// fetching department value
$emails->department = $this->departmentValue($request->input('department'));
@@ -397,14 +415,25 @@ class EmailsController extends Controller
// fetching helptopic value
$emails->help_topic = $this->helpTopicValue($request->input('help_topic'));
// inserting the encrypted value of password
$emails->password = Crypt::encrypt($request->input('password'));
$emails->save();
// $emails->password = Crypt::encrypt($request->input('password'));
$emails->save();
//dd($request->sys_email);
if($request->sys_email == 'on') {
$system = \DB::table('settings_email')
->where('id', '=', 1)
->update(['sys_email' => $id]);
} elseif ($request->input('count') <= 1 && $request->sys_email == null) {
$system = \DB::table('settings_email')
->where('id', '=', 1)
->update(['sys_email' => null]);
}
// returns success message for successful email update
$return = 1;
// } catch (Exception $e) {
// // returns if try fails
// $return = $e->getMessage();
// }
} catch (Exception $e) {
// // returns if try fails
$return = $e->getMessage();
}
return $return;
}
@@ -416,14 +445,13 @@ class EmailsController extends Controller
*
* @return type Redirect
*/
public function destroy($id, Emails $email)
{
public function destroy($id, Emails $email) {
// fetching the details on the basis of the $id passed to the function
$default_system_email = Email::where('id', '=', '1')->first();
if ($default_system_email->sys_email) {
// checking if the default system email is the passed email
if ($id == $default_system_email->sys_email) {
return redirect('emails')->with('fails', 'You cannot delete system default Email');
return redirect('emails')->with('fails', Lang::get('lang.you_cannot_delete_system_default_email'));
}
}
try {
@@ -431,9 +459,9 @@ class EmailsController extends Controller
$emails = $email->whereId($id)->first();
// checking if deleting the email is success or if it's carrying any dependencies
if ($emails->delete() == true) {
return redirect('emails')->with('success', 'Email Deleted sucessfully');
return redirect('emails')->with('success', Lang::get('lang.email_deleted_sucessfully'));
} else {
return redirect('emails')->with('fails', 'Email can not Delete ');
return redirect('emails')->with('fails', Lang::get('lang.email_can_not_delete'));
}
} catch (Exception $e) {
// returns if the try fails
@@ -448,28 +476,26 @@ class EmailsController extends Controller
*
* @return type int
*/
public function getImapStream($request, $validate)
{
public function getImapStream($request, $validate) {
$fetching_status = $request->input('fetching_status');
$username = $request->input('email_address');
$password = $request->input('password');
$protocol_id = $request->input('mailbox_protocol');
$fetching_protocol = '/'.$request->input('fetching_protocol');
$fetching_encryption = '/'.$request->input('fetching_encryption');
$fetching_protocol = '/' . $request->input('fetching_protocol');
$fetching_encryption = '/' . $request->input('fetching_encryption');
if ($fetching_encryption == '/none') {
$fetching_encryption2 = '/novalidate-cert';
$mailbox_protocol = $fetching_encryption2;
$host = $request->input('fetching_host');
$port = $request->input('fetching_port');
$mailbox = '{'.$host.':'.$port.$mailbox_protocol.'}INBOX';
$mailbox = '{' . $host . ':' . $port . $mailbox_protocol . '}INBOX';
} else {
$mailbox_protocol = $fetching_protocol.$fetching_encryption;
$mailbox_protocol = $fetching_protocol . $fetching_encryption;
$host = $request->input('fetching_host');
$port = $request->input('fetching_port');
$mailbox = '{'.$host.':'.$port.$mailbox_protocol.$validate.'}INBOX';
$mailbox_protocol = $fetching_encryption.$validate;
$mailbox = '{' . $host . ':' . $port . $mailbox_protocol . $validate . '}INBOX';
$mailbox_protocol = $fetching_encryption . $validate;
}
try {
$imap_stream = imap_open($mailbox, $username, $password);
} catch (\Exception $ex) {
@@ -492,8 +518,7 @@ class EmailsController extends Controller
*
* @return type int
*/
public function checkImapStream($imap_stream)
{
public function checkImapStream($imap_stream) {
$check_imap_stream = imap_check($imap_stream);
if ($check_imap_stream) {
$imap_stream = 1;
@@ -511,22 +536,43 @@ class EmailsController extends Controller
*
* @return int
*/
public function getSmtp($request)
{
public function getSmtp($request) {
$sending_status = $request->input('sending_status');
$mail = new \PHPMailer();
$mail->isSMTP();
$mail->Host = $request->input('sending_host');
$mail->SMTPAuth = true; // Enable SMTP authentication
$mail->Username = $request->input('email_address');
$mail->Password = $request->input('password');
$mail->SMTPSecure = $request->input('sending_encryption');
$mail->Port = $request->input('sending_port');
if ($mail->smtpConnect() == true) {
$mail->smtpClose();
// cheking for the sending protocol
if ($request->input('sending_protocol') == 'smtp') {
$mail = new \PHPMailer();
$mail->isSMTP();
$mail->Host = $request->input('sending_host'); // Specify main and backup SMTP servers
//$mail->SMTPAuth = true; // Enable SMTP authentication
$mail->Username = $request->input('email_address'); // SMTP username
$mail->Password = $request->input('password'); // SMTP password
$mail->SMTPSecure = $request->input('sending_encryption'); // Enable TLS encryption, `ssl` also accepted
$mail->Port = $request->input('sending_port'); // TCP port to connect to
if (!$request->input('smtp_validate')) {
$mail->SMTPAuth = true; // Enable SMTP authentication
$mail->SMTPOptions = [
'ssl' => [
'verify_peer' => false,
'verify_peer_name' => false,
'allow_self_signed' => true,
],
];
if ($mail->smtpConnect($mail->SMTPOptions) == true) {
$mail->smtpClose();
$return = 1;
} else {
$return = 0;
}
} else {
if ($mail->smtpConnect()) {
$mail->smtpClose();
$return = 1;
} else {
$return = 0;
}
}
} elseif ($request->input('sending_protocol') == 'mail') {
$return = 1;
} else {
$return = 0;
}
return $return;
@@ -539,8 +585,7 @@ class EmailsController extends Controller
*
* @return type string or null
*/
public function departmentValue($dept)
{
public function departmentValue($dept) {
if ($dept) {
$email_department = $dept;
} else {
@@ -557,8 +602,7 @@ class EmailsController extends Controller
*
* @return type string or null
*/
public function priorityValue($priority)
{
public function priorityValue($priority) {
if ($priority) {
$email_priority = $priority;
} else {
@@ -575,8 +619,7 @@ class EmailsController extends Controller
*
* @return type string or null
*/
public function helpTopicValue($help_topic)
{
public function helpTopicValue($help_topic) {
if ($help_topic) {
$email_help_topic = $help_topic;
} else {
@@ -585,4 +628,5 @@ class EmailsController extends Controller
return $email_help_topic;
}
}

102
app/Http/Controllers/Admin/helpdesk/ErrorAndDebuggingController.php Normal file
View File

@@ -0,0 +1,102 @@
<?php
namespace App\Http\Controllers\Admin\helpdesk;
// controller
use App\Http\Controllers\Common\PhpMailController;
use App\Http\Controllers\Controller;
// request
use Exception;
use Lang;
use File;
/**
* ErrorAndDebuggingController
*
* @author Ladybird <info@ladybirdweb.com>
*/
class ErrorAndDebuggingController extends Controller
{
/**
* Create a new controller instance.
*
* @return void
*/
public function __construct()
{
// $this->smtp();
$this->middleware('auth');
$this->middleware('roles');
}
/**
* function to show error and debugging setting page
* @param void
* @return response
*/
public function showSettings()
{
$debug = \Config::get('app.debug');
$bugsnag = \Config::get('app.bugsnag_reporting');
return view('themes.default1.admin.helpdesk.settings.error-and-logs.error-debug')->with(['debug'=> $debug, 'bugsnag' => $bugsnag]);
}
/**
* funtion to update error and debugging settings
* @param void
* @return
*/
public function postSettings()
{
try{
$debug = \Config::get('app.debug');
$debug = ($debug) ? 'true' : 'false';
$bugsnag_debug = \Config::get('app.bugsnag_reporting');
$bugsnag_debug = ($bugsnag_debug) ? 'true' : 'false';
if ($debug != \Input::get('debug') || $bugsnag_debug != \Input::get('bugsnag')) {
// dd($request->input());
$debug_new = base_path()
.DIRECTORY_SEPARATOR.
'config'
.DIRECTORY_SEPARATOR.
'app.php';
$datacontent = File::get($debug_new);
$datacontent = str_replace("'debug' => ".$debug,
"'debug' => ".\Input::get('debug'),
$datacontent);
File::put($debug_new, $datacontent);
// dd($request->input());
$bugsnag_debug_new = base_path()
.DIRECTORY_SEPARATOR.
'config'
.DIRECTORY_SEPARATOR.
'app.php';
$datacontent2 = File::get($bugsnag_debug_new);
$datacontent2 = str_replace("'bugsnag_reporting' => ".$bugsnag_debug,
"'bugsnag_reporting' => ".\Input::get('bugsnag'),
$datacontent2);
File::put($bugsnag_debug_new, $datacontent2);
return redirect()->back()->with('success',
Lang::get('lang.error-debug-settings-saved-message'));
} else {
return redirect()->back()->with('fails',
Lang::get('lang.error-debug-settings-error-message'));
}
} catch (Exception $e) {
/* redirect to Index page with Fails Message */
return redirect()->back()->with('fails', $e->getMessage());
}
}
/**
* function to show error log table page
* @param void
* @return response view
*/
public function showErrorLogs()
{
return view('themes.default1.admin.helpdesk.settings.error-and-logs.log-table');
}
}

43
app/Http/Controllers/Admin/helpdesk/FormController.php
View File

@@ -12,6 +12,7 @@ use App\Model\helpdesk\Manage\Help_topic;
use Illuminate\Http\Request;
// Class
use Input;
use Lang;
use Redirect;
/**
@@ -29,7 +30,7 @@ class FormController extends Controller
{
$this->fields = $fields;
$this->forms = $forms;
// $this->middleware('auth');
$this->middleware('auth');
}
/**
@@ -51,21 +52,29 @@ class FormController extends Controller
*/
public function index(Forms $forms)
{
return view('themes.default1.admin.helpdesk.manage.form.index', compact('forms'));
try {
return view('themes.default1.admin.helpdesk.manage.form.index', compact('forms'));
} catch (Exception $e) {
return redirect()->back()->with('fails', $e->getMessage());
}
}
/**
* Show the form for creating a new resource.
* create a new form.
*
* @return Response
*/
public function create()
{
return view('themes.default1.admin.helpdesk.manage.form.form');
try {
return view('themes.default1.admin.helpdesk.manage.form.form');
} catch (Exception $ex) {
return redirect()->back()->with('fails', $e->getMessage());
}
}
/**
* Display the specified resource.
* Show a new form.
*
* @param int $id
*
@@ -73,18 +82,22 @@ class FormController extends Controller
*/
public function show($id)
{
return view('themes.default1.admin.helpdesk.manage.form.preview', compact('id'));
try {
return view('themes.default1.admin.helpdesk.manage.form.preview', compact('id'));
} catch (Exception $ex) {
return redirect()->back()->with('fails', $e->getMessage());
}
}
/**
* Store a newly created resource in storage.
* Store a new form.
*
* @return Response
*/
public function store(Forms $forms)
{
if (!Input::get('formname')) {
return Redirect::back()->with('fails', 'Please fill Form name');
return Redirect::back()->with('fails', Lang::get('lang.please_fill_form_name'));
}
$required = Input::get('required');
$count = count($required);
@@ -112,9 +125,19 @@ class FormController extends Controller
}
Fields::insert($fields);
return Redirect::back()->with('success', 'Successfully created Form');
return Redirect::back()->with('success', Lang::get('lang.successfully_created_form'));
}
/**
* Delete Form.
*
* @param type $id
* @param \App\Model\helpdesk\Form\Forms $forms
* @param type $field
* @param type $help_topic
*
* @return type redirect
*/
public function delete($id, Forms $forms, Fields $field, Help_topic $help_topic)
{
$fields = $field->where('forms_id', $id)->get();
@@ -129,6 +152,6 @@ class FormController extends Controller
$forms = $forms->where('id', $id)->first();
$forms->delete();
return redirect()->back()->with('success', 'Deleted Successfully');
return redirect()->back()->with('success', Lang::get('lang.form_deleted_successfully'));
}
}

55
app/Http/Controllers/Admin/helpdesk/GroupController.php
View File

@@ -6,6 +6,7 @@ namespace App\Http\Controllers\Admin\helpdesk;
use App\Http\Controllers\Controller;
// requests
use App\Http\Requests\helpdesk\GroupRequest;
use App\Http\Requests\helpdesk\GroupUpdateRequest;
use App\Model\helpdesk\Agent\Department;
// models
use App\Model\helpdesk\Agent\Group_assign_department;
@@ -15,6 +16,7 @@ use Exception;
// classes
use Illuminate\Http\Request;
use Illuminate\Support\Facades\Input;
use Lang;
/**
* GroupController.
@@ -51,7 +53,7 @@ class GroupController extends Controller
return view('themes.default1.admin.helpdesk.agent.groups.index', compact('departments', 'group_assign_department', 'groups'));
} catch (Exception $e) {
return view('404');
return redirect()->back()->with('fails', Lang::get('lang.failed_to_load_the_page'));
}
}
@@ -65,7 +67,7 @@ class GroupController extends Controller
try {
return view('themes.default1.admin.helpdesk.agent.groups.create');
} catch (Exception $e) {
return view('404');
return redirect()->back()->with('fails', Lang::get('lang.failed_to_load_the_page'));
}
}
@@ -83,10 +85,10 @@ class GroupController extends Controller
/* Check Whether function success or not */
$group->fill($request->input())->save();
return redirect('groups')->with('success', 'Group Created Successfully');
return redirect('groups')->with('success', Lang::get('lang.group_created_successfully'));
} catch (Exception $e) {
/* redirect to Index page with Fails Message */
return redirect('groups')->with('fails', 'Groups can not Create'.'<li>'.$e->errorInfo[2].'</li>');
return redirect('groups')->with('fails', Lang::get('lang.group_can_not_create').'<li>'.$e->getMessage().'</li>');
}
}
@@ -105,7 +107,7 @@ class GroupController extends Controller
return view('themes.default1.admin.helpdesk.agent.groups.edit', compact('groups'));
} catch (Exception $e) {
return redirect('groups')->with('fails', 'Groups can not Create'.'<li>'.$e->errorInfo[2].'</li>');
return redirect('groups')->with('fails', Lang::get('lang.group_can_not_update').'<li>'.$e->getMessage().'</li>');
}
}
@@ -118,56 +120,59 @@ class GroupController extends Controller
*
* @return type Response
*/
public function update($id, Groups $group, Request $request)
public function update($id, Groups $group, GroupUpdateRequest $request)
{
// Database instannce to the current id
$var = $group->whereId($id)->first();
// Updating Name
$var->name = $request->input('name');
//Updating Status
$status = $request->Input('group_status');
$status = $request->input('group_status');
$var->group_status = $status;
//Updating can_create_ticket field
$createTicket = $request->Input('can_create_ticket');
$createTicket = $request->input('can_create_ticket');
$var->can_create_ticket = $createTicket;
//Updating can_edit_ticket field
$editTicket = $request->Input('can_edit_ticket');
$editTicket = $request->input('can_edit_ticket');
$var->can_edit_ticket = $editTicket;
//Updating can_post_ticket field
$postTicket = $request->Input('can_post_ticket');
$postTicket = $request->input('can_post_ticket');
$var->can_post_ticket = $postTicket;
//Updating can_close_ticket field
$closeTicket = $request->Input('can_close_ticket');
$closeTicket = $request->input('can_close_ticket');
$var->can_close_ticket = $closeTicket;
//Updating can_assign_ticket field
$assignTicket = $request->Input('can_assign_ticket');
$assignTicket = $request->input('can_assign_ticket');
$var->can_assign_ticket = $assignTicket;
//Updating can_delete_ticket field
$deleteTicket = $request->Input('can_delete_ticket');
$deleteTicket = $request->input('can_delete_ticket');
$var->can_delete_ticket = $deleteTicket;
//Updating can_ban_email field
$banEmail = $request->Input('can_ban_email');
$banEmail = $request->input('can_ban_email');
$var->can_ban_email = $banEmail;
//Updating can_manage_canned field
$manageCanned = $request->Input('can_manage_canned');
$manageCanned = $request->input('can_manage_canned');
$var->can_manage_canned = $manageCanned;
//Updating can_manage_faq field
$manageFaq = $request->Input('can_manage_faq');
$manageFaq = $request->input('can_manage_faq');
$var->can_manage_faq = $manageFaq;
//Updating can_view_agent_stats field
$viewAgentStats = $request->Input('can_view_agent_stats');
$viewAgentStats = $request->input('can_view_agent_stats');
$var->can_view_agent_stats = $viewAgentStats;
//Updating department_access field
$departmentAccess = $request->Input('department_access');
$departmentAccess = $request->input('department_access');
$var->department_access = $departmentAccess;
//Updating admin_notes field
$adminNotes = $request->Input('admin_notes');
$adminNotes = $request->input('admin_notes');
$var->admin_notes = $adminNotes;
/* Check whether function success or not */
try {
$var->save();
/* redirect to Index page with Success Message */
return redirect('groups')->with('success', 'Group Updated Successfully');
return redirect('groups')->with('success', Lang::get('lang.group_updated_successfully'));
} catch (Exception $e) {
/* redirect to Index page with Fails Message */
return redirect('groups')->with('fails', 'Groups can not Create'.'<li>'.$e->errorInfo[2].'</li>');
return redirect('groups')->with('fails', Lang::get('lang.group_can_not_update').'<li>'.$e->getMessage().'</li>');
}
}
@@ -184,9 +189,9 @@ class GroupController extends Controller
{
$users = User::where('assign_group', '=', $id)->first();
if ($users) {
$user = '<li>There are agents assigned to this group. Please unassign them from this group to delete</li>';
$user = '<li>'.Lang::get('lang.there_are_agents_assigned_to_this_group_please_unassign_them_from_this_group_to_delete').'</li>';
return redirect('groups')->with('fails', 'Group cannot Delete '.$user);
return redirect('groups')->with('fails', Lang('lang.group_cannot_delete').$user);
}
$group_assign_department->where('group_id', $id)->delete();
$groups = $group->whereId($id)->first();
@@ -194,10 +199,10 @@ class GroupController extends Controller
try {
$groups->delete();
/* redirect to Index page with Success Message */
return redirect('groups')->with('success', 'Group Deleted Successfully');
return redirect('groups')->with('success', Lang::get('lang.group_deleted_successfully'));
} catch (Exception $e) {
/* redirect to Index page with Fails Message */
return redirect('groups')->with('fails', 'Groups cannot Create'.'<li>'.$e->errorInfo[2].'</li>');
return redirect('groups')->with('fails', Lang::get('lang.group_cannot_delete').'<li>'.$e->getMessage().'</li>');
}
}
}

43
app/Http/Controllers/Admin/helpdesk/HelptopicController.php
View File

@@ -19,6 +19,7 @@ use App\User;
// classes
use DB;
use Exception;
use Lang;
/**
* HelptopicController.
@@ -52,7 +53,7 @@ class HelptopicController extends Controller
return view('themes.default1.admin.helpdesk.manage.helptopic.index', compact('topics'));
} catch (Exception $e) {
return view('404');
return redirect()->back()->with('fails', $e->getMessage());
}
}
@@ -90,7 +91,7 @@ class HelptopicController extends Controller
return view('themes.default1.admin.helpdesk.manage.helptopic.create', compact('priority', 'departments', 'topics', 'forms', 'agents', 'slas'));
} catch (Exception $e) {
return view('404');
return redirect()->back()->with('fails', $e->getMessage());
}
}
@@ -119,10 +120,10 @@ class HelptopicController extends Controller
$topic->fill($request->except('custom_form', 'auto_assign'))->save();
// $topics->fill($request->except('custom_form','auto_assign'))->save();
/* redirect to Index page with Success Message */
return redirect('helptopic')->with('success', 'Helptopic Created Successfully');
return redirect('helptopic')->with('success', Lang::get('lang.helptopic_created_successfully'));
} catch (Exception $e) {
/* redirect to Index page with Fails Message */
return redirect('helptopic')->with('fails', 'Helptopic can not Create'.'<li>'.$e->errorInfo[2].'</li>');
return redirect('helptopic')->with('fails', Lang::get('lang.helptopic_can_not_create').'<li>'.$e->getMessage().'</li>');
}
}
@@ -148,10 +149,13 @@ class HelptopicController extends Controller
$forms = $form->get();
$slas = $sla->get();
$priority = $priority->get();
return view('themes.default1.admin.helpdesk.manage.helptopic.edit', compact('priority', 'departments', 'topics', 'forms', 'agents', 'slas'));
$sys_help_topic = \DB::table('settings_ticket')
->select('help_topic')
->where('id', '=', 1)->first();
return view('themes.default1.admin.helpdesk.manage.helptopic.edit', compact('priority', 'departments', 'topics', 'forms', 'agents', 'slas', 'sys_help_topic'));
} catch (Exception $e) {
return redirect('helptopic')->with('fails', '<li>'.$e->errorInfo[2].'</li>');
return redirect('helptopic')->with('fails', '<li>'.$e->getMessage().'</li>');
}
}
@@ -166,7 +170,6 @@ class HelptopicController extends Controller
*/
public function update($id, Help_topic $topic, HelptopicUpdate $request)
{
// dd($request);
try {
$topics = $topic->whereId($id)->first();
if ($request->custom_form) {
@@ -184,11 +187,16 @@ class HelptopicController extends Controller
$topics->custom_form = $custom_form;
$topics->auto_assign = $auto_assign;
$topics->save();
if ($request->input('sys_help_tpoic') == 'on') {
\DB::table('settings_ticket')
->where('id', '=', 1)
->update(['help_topic' => $id]);
}
/* redirect to Index page with Success Message */
return redirect('helptopic')->with('success', 'Helptopic Updated Successfully');
return redirect('helptopic')->with('success', Lang::get('lang.helptopic_updated_successfully'));
} catch (Exception $e) {
/* redirect to Index page with Fails Message */
return redirect('helptopic')->with('fails', 'Helptopic can not Update'.'<li>'.$e->errorInfo[2].'</li>');
return redirect('helptopic')->with('fails', Lang::get('lang.helptopic_can_not_update').'<li>'.$e->getMessage().'</li>');
}
}
@@ -204,45 +212,40 @@ class HelptopicController extends Controller
{
$ticket_settings = $ticket_setting->where('id', '=', '1')->first();
if ($ticket_settings->help_topic == $id) {
return redirect('departments')->with('fails', 'You cannot delete default department');
return redirect('departments')->with('fails', Lang::get('lang.you_cannot_delete_default_department'));
} else {
$tickets = DB::table('tickets')->where('help_topic_id', '=', $id)->update(['help_topic_id' => $ticket_settings->help_topic]);
if ($tickets > 0) {
if ($tickets > 1) {
$text_tickets = 'Tickets';
} else {
$text_tickets = 'Ticket';
}
$ticket = '<li>'.$tickets.' '.$text_tickets.' have been moved to default Help Topic</li>';
$ticket = '<li>'.$tickets.' '.$text_tickets.Lang::get('lang.have_been_moved_to_default_help_topic').' </li>';
} else {
$ticket = '';
}
$emails = DB::table('emails')->where('help_topic', '=', $id)->update(['help_topic' => $ticket_settings->help_topic]);
if ($emails > 0) {
if ($emails > 1) {
$text_emails = 'Emails';
} else {
$text_emails = 'Email';
}
$email = '<li>'.$emails.' System '.$text_emails.' have been moved to default Help Topic</li>';
$email = '<li>'.$emails.' System '.$text_emails.Lang::get('lang.have_been_moved_to_default_help_topic').' </li>';
} else {
$email = '';
}
$message = $ticket.$email;
$topics = $topic->whereId($id)->first();
/* Check whether function success or not */
try {
$topics->delete();
/* redirect to Index page with Success Message */
return redirect('helptopic')->with('success', 'Helptopic Deleted Successfully'.$message);
return redirect('helptopic')->with('success', Lang::get('lang.helptopic_deleted_successfully').$message);
} catch (Exception $e) {
/* redirect to Index page with Fails Message */
return redirect('helptopic')->with('fails', 'Helptopic can not Delete'.'<li>'.$e->errorInfo[2].'</li>');
return redirect('helptopic')->with('fails', Lang::get('lang.helptopic_can_not_update').'<li>'.$e->getMessage().'</li>');
}
}
}

121
app/Http/Controllers/Admin/helpdesk/SecurityController.php Normal file
View File

@@ -0,0 +1,121 @@
<?php
namespace App\Http\Controllers\Admin\helpdesk;
// Controller
use App\Http\Controllers\Controller;
// Model
use App\Http\Requests\helpdesk\SecurityRequest;
use App\Model\helpdesk\Settings\Security;
// Request
use Illuminate\Http\Request;
// Class
use Input;
use Lang;
use Redirect;
/**
* FormController
* This controller is used to CRUD Custom Security.
*
* @author Ladybird <info@ladybirdweb.com>
*/
class SecurityController extends Controller
{
private $security;
public function __construct(Security $security)
{
$this->security = $security;
}
/**
* list of securitys.
*
* @param type Security $securitys
*
* @return Response
*/
public function index(Security $securitys)
{
try {
$security = $securitys->whereId('1')->first();
return view('themes.default1.admin.helpdesk.settings.security.index', compact('security'));
} catch (Exception $ex) {
return redirect()->back()->with('fails', $ex->getMessage());
}
}
/**
* Create security setting.
*
* @return Response
*/
public function create()
{
return view('themes.default1.admin.helpdesk.setting.security.security');
}
/**
* Show security.
*
* @param int $id
*
* @return Response
*/
public function show($id)
{
return view('themes.default1.admin.helpdesk.setting.security.preview', compact('id'));
}
/**
* Update security details.
*
* @return Response
*/
public function update($id, SecurityRequest $request)
{
try {
$security = new Security();
$securitys = $security->whereId($id)->first();
$securitys->lockout_message = $request->input('lockout_message');
$securitys->backlist_offender = $request->input('backlist_offender');
$securitys->backlist_threshold = $request->input('backlist_threshold');
$securitys->lockout_period = $request->input('lockout_period');
$securitys->days_to_keep_logs = $request->input('days_to_keep_logs');
$securitys->save();
return Redirect::back()->with('success', Lang::get('lang.security_settings_saved_successfully'));
} catch (Exception $ex) {
return redirect()->back()->with('fails', $ex->getMessage());
}
}
/**
* Delete security details.
*
* @param type $id
* @param \App\Model\helpdesk\Settings\Security $securitys
* @param type $field
* @param \App\Http\Controllers\Admin\helpdesk\Help_topic $help_topic
*
* @return type redirect
*/
public function delete($id, Security $securitys, Fields $field, Help_topic $help_topic)
{
$fields = $field->where('securitys_id', $id)->get();
$help_topics = $help_topic->where('custom_security', '=', $id)->get();
foreach ($help_topics as $help_topic) {
$help_topic->custom_security = null;
$help_topic->save();
}
foreach ($fields as $field) {
$field->delete();
}
$securitys = $securitys->where('id', $id)->first();
$securitys->delete();
return redirect()->back()->with('success', 'Deleted Successfully');
}
}

443
app/Http/Controllers/Admin/helpdesk/SettingsController.php
View File

@@ -7,6 +7,8 @@ use App\Http\Controllers\Controller;
// requests
use App\Http\Requests\helpdesk\CompanyRequest;
use App\Http\Requests\helpdesk\EmailRequest;
use App\Http\Requests\helpdesk\RatingUpdateRequest;
use App\Http\Requests\helpdesk\StatusRequest;
use App\Http\Requests\helpdesk\SystemRequest;
// models
use App\Model\helpdesk\Agent\Department;
@@ -14,7 +16,8 @@ use App\Model\helpdesk\Email\Emails;
use App\Model\helpdesk\Email\Template;
use App\Model\helpdesk\Manage\Help_topic;
use App\Model\helpdesk\Manage\Sla_plan;
use App\Model\helpdesk\Settings\Access;
use App\Model\helpdesk\Notification\UserNotification;
use App\Model\helpdesk\Ratings\Rating;
use App\Model\helpdesk\Settings\Alert;
use App\Model\helpdesk\Settings\Company;
use App\Model\helpdesk\Settings\Email;
@@ -26,9 +29,11 @@ use App\Model\helpdesk\Utility\Date_format;
use App\Model\helpdesk\Utility\Date_time_format;
use App\Model\helpdesk\Utility\Time_format;
use App\Model\helpdesk\Utility\Timezones;
use DateTime;
// classes
use DB;
use Exception;
use File;
use Illuminate\Http\Request;
use Input;
use Lang;
@@ -52,16 +57,6 @@ class SettingsController extends Controller
$this->middleware('roles');
}
/**
* Main Settings Page.
*
* @return type view
*/
public function settings()
{
return view('themes.default1.admin.helpdesk.setting');
}
/**
* @param int $id
* @param $compant instance of company table
@@ -109,10 +104,10 @@ class SettingsController extends Controller
try {
$companys->fill($request->except('logo'))->save();
/* redirect to Index page with Success Message */
return redirect('getcompany')->with('success', 'Company Updated Successfully');
return redirect('getcompany')->with('success', Lang::get('lang.company_updated_successfully'));
} catch (Exception $e) {
/* redirect to Index page with Fails Message */
return redirect('getcompany')->with('fails', 'Company can not Updated'.'<li>'.$e->getMessage().'</li>');
return redirect('getcompany')->with('fails', Lang::get('lang.company_can_not_updated').'<li>'.$e->getMessage().'</li>');
}
}
@@ -158,6 +153,9 @@ class SettingsController extends Controller
$departments = $department->get();
/* Fetch the values from Timezones table */
$timezones = $timezone->get();
//$debug = \Config::get('app.debug');
//dd($value);
/* Direct to System Settings Page */
return view('themes.default1.admin.helpdesk.settings.system', compact('systems', 'departments', 'timezones', 'time', 'date', 'date_time'));
} catch (Exception $e) {
@@ -184,10 +182,13 @@ class SettingsController extends Controller
/* Check whether function success or not */
$systems->fill($request->input())->save();
/* redirect to Index page with Success Message */
return redirect('getsystem')->with('success', 'System Updated Successfully');
// dd($datacontent);
//\Config::set('app.debug', $request->input('debug'));
return redirect('getsystem')->with('success', Lang::get('lang.system_updated_successfully'));
} catch (Exception $e) {
/* redirect to Index page with Fails Message */
return redirect('getsystem')->with('fails', 'System can not Updated'.'<li>'.$e->getMessage().'</li>');
return redirect('getsystem')->with('fails', Lang::get('lang.system_can_not_updated').'<br>'.$e->getMessage());
}
}
@@ -245,10 +246,10 @@ class SettingsController extends Controller
/* Check whether function success or not */
$tickets->save();
/* redirect to Index page with Success Message */
return redirect('getticket')->with('success', 'Ticket Updated Successfully');
return redirect('getticket')->with('success', Lang::get('lang.ticket_updated_successfully'));
} catch (Exception $e) {
/* redirect to Index page with Fails Message */
return redirect('getticket')->with('fails', 'Ticket can not Updated'.'<li>'.$e->getMessage().'</li>');
return redirect('getticket')->with('fails', Lang::get('lang.ticket_can_not_updated').'<li>'.$e->getMessage().'</li>');
}
}
@@ -303,10 +304,10 @@ class SettingsController extends Controller
/* Check whether function success or not */
$emails->save();
/* redirect to Index page with Success Message */
return redirect('getemail')->with('success', 'Email Updated Successfully');
return redirect('getemail')->with('success', Lang::get('lang.email_updated_successfully'));
} catch (Exception $e) {
/* redirect to Index page with Fails Message */
return redirect('getemail')->with('fails', 'Email can not Updated'.'<li>'.$e->getMessage().'</li>');
return redirect('getemail')->with('fails', Lang::get('lang.email_can_not_updated').'<li>'.$e->getMessage().'</li>');
}
}
@@ -322,16 +323,15 @@ class SettingsController extends Controller
public function getSchedular(Email $email, Template $template, Emails $email1)
{
// try {
/* fetch the values of email from Email table */
$emails = $email->whereId('1')->first();
/* Fetch the values from Template table */
$templates = $template->get();
/* Fetch the values from Emails table */
$emails1 = $email1->get();
/* fetch the values of email from Email table */
$emails = $email->whereId('1')->first();
/* Fetch the values from Template table */
$templates = $template->get();
/* Fetch the values from Emails table */
$emails1 = $email1->get();
return view('themes.default1.admin.helpdesk.settings.crone', compact('emails', 'templates', 'emails1'));
// } catch {
// }
}
@@ -368,57 +368,6 @@ class SettingsController extends Controller
}
}
/**
* get the form for Access setting page.
*
* @param type Access $access
*
* @return type Response
*/
// public function getaccess(Access $access) {
// try {
// /* fetch the values of access from access table */
// $accesses = $access->whereId('1')->first();
// // Direct to Access Settings Page
// return view('themes.default1.admin.helpdesk.settings.access', compact('accesses'));
// } catch (Exception $e) {
// return view('404');
// }
// }
/**
* Update the specified resource in storage.
*
* @param type Access $access
* @param type Request $request
*
* @return type Response
*/
// public function postaccess(Access $access, Request $request) {
// try {
// /* fetch the values of access request */
// $accesses = $access->whereId('1')->first();
// /* fill the values to access table */
// $accesses->fill($request->except('password_reset', 'bind_agent_ip', 'reg_require', 'quick_access'))->save();
// /* insert checkbox value to DB */
// $accesses->password_reset = $request->input('password_reset');
// $accesses->bind_agent_ip = $request->input('bind_agent_ip');
// $accesses->reg_require = $request->input('reg_require');
// $accesses->quick_access = $request->input('quick_access');
// /* Check whether function success or not */
// if ($accesses->save() == true) {
// /* redirect to Index page with Success Message */
// return redirect('getaccess')->with('success', 'Access Updated Successfully');
// } else {
// /* redirect to Index page with Fails Message */
// return redirect('getaccess')->with('fails', 'Access can not Updated');
// }
// } catch (Exception $e) {
// /* redirect to Index page with Fails Message */
// return redirect('getaccess')->with('fails', 'Access can not Updated');
// }
// }
/**
* get the form for Responder setting page.
*
@@ -461,10 +410,10 @@ class SettingsController extends Controller
/* Check whether function success or not */
$responders->save();
/* redirect to Index page with Success Message */
return redirect('getresponder')->with('success', 'Responder Updated Successfully');
return redirect('getresponder')->with('success', Lang::get('lang.auto_response_updated_successfully'));
} catch (Exception $e) {
/* redirect to Index page with Fails Message */
return redirect('getresponder')->with('fails', 'Responder can not Updated'.'<li>'.$e->getMessage().'</li>');
return redirect('getresponder')->with('fails', Lang::get('lang.auto_response_can_not_updated').'<li>'.$e->getMessage().'</li>');
}
}
@@ -549,52 +498,13 @@ class SettingsController extends Controller
/* Check whether function success or not */
$alerts->save();
/* redirect to Index page with Success Message */
return redirect('getalert')->with('success', 'Alert Updated Successfully');
return redirect('getalert')->with('success', Lang::get('lang.alert_&_notices_updated_successfully'));
} catch (Exception $e) {
/* redirect to Index page with Fails Message */
return redirect('getalert')->with('fails', 'Alert can not Updated'.'<li>'.$e->getMessage().'</li>');
return redirect('getalert')->with('fails', Lang::get('lang.alert_&_notices_can_not_updated').'<li>'.$e->getMessage().'</li>');
}
}
/**
* To display the list of ratings in the system.
*
* @return type View
*/
public function RatingSettings()
{
$ratings = DB::table('settings_ratings')->get();
return view('themes.default1.admin.helpdesk.settings.ratings', compact('ratings'));
}
/**
* To store rating data.
*
* @return type Redirect
*/
public function PostRatingSettings($slug)
{
$name = Input::get('rating_name');
$publish = Input::get('publish');
$modify = Input::get('modify');
DB::table('settings_ratings')->whereSlug($slug)->update(['rating_name' => $name, 'publish' => $publish, 'modify' => $modify]);
return redirect()->back()->with('success', 'Successfully updated');
}
/**
* To delete a type of rating.
*
* @return type Redirect
*/
public function RatingDelete($slug)
{
DB::table('settings_ratings')->whereSlug($slug)->delete();
return redirect()->back()->with('success', 'Successfully Deleted');
}
/**
* Generate Api key.
*
@@ -606,4 +516,297 @@ class SettingsController extends Controller
return $key;
}
/**
* Main Settings Page.
*
* @return type view
*/
public function settings()
{
return view('themes.default1.admin.helpdesk.setting');
}
/**
* @param int $id
* @param $compant instance of company table
*
* get the form for company setting page
*
* @return Response
*/
public function getStatuses()
{
try {
/* fetch the values of company from company table */
$statuss = \DB::table('ticket_status')->get();
/* Direct to Company Settings Page */
return view('themes.default1.admin.helpdesk.settings.status', compact('statuss'));
} catch (Exception $e) {
return redirect()->back()->with('fails', $e->getMessage());
}
}
/**
* @param int $id
* @param $compant instance of company table
*
* get the form for company setting page
*
* @return Response
*/
public function getEditStatuses($id)
{
try {
/* fetch the values of company from company table */
$status = \DB::table('ticket_status')->where('id', '=', $id)->first();
/* Direct to Company Settings Page */
return view('themes.default1.admin.helpdesk.settings.status-edit', compact('status'));
} catch (Exception $e) {
return redirect()->back()->with('fails', $e->getMessage());
}
}
/**
* @param int $id
* @param $compant instance of company table
*
* get the form for company setting page
*
* @return Response
*/
public function editStatuses($id, StatusRequest $request)
{
try {
/* fetch the values of company from company table */
$statuss = \App\Model\helpdesk\Ticket\Ticket_Status::whereId($id)->first();
$statuss->name = $request->input('name');
$statuss->icon_class = $request->input('icon_class');
$statuss->email_user = $request->input('email_user');
$statuss->sort = $request->input('sort');
$delete = $request->input('deleted');
if ($delete == 'yes') {
$statuss->state = 'delete';
} else {
$statuss->state = $request->input('state');
}
$statuss->sort = $request->input('sort');
$statuss->save();
/* Direct to Company Settings Page */
return redirect()->back()->with('success', Lang::get('lang.status_has_been_updated_successfully'));
} catch (Exception $e) {
return redirect()->back()->with('fails', $e->getMessage());
}
}
/**
* create a status.
*
* @param \App\Model\helpdesk\Ticket\Ticket_Status $statuss
* @param \App\Http\Requests\helpdesk\StatusRequest $request
*
* @return type redirect
*/
public function createStatuses(\App\Model\helpdesk\Ticket\Ticket_Status $statuss, StatusRequest $request)
{
try {
/* fetch the values of company from company table */
$statuss->name = $request->input('name');
$statuss->icon_class = $request->input('icon_class');
$statuss->email_user = $request->input('email_user');
$statuss->sort = $request->input('sort');
$delete = $request->input('delete');
if ($delete == 'yes') {
$statuss->state = 'deleted';
} else {
$statuss->state = $request->input('state');
}
$statuss->sort = $request->input('sort');
$statuss->save();
/* Direct to Company Settings Page */
return redirect()->back()->with('success', Lang::get('lang.status_has_been_created_successfully'));
} catch (Exception $ex) {
return redirect()->back()->with('fails', $ex->getMessage());
}
}
/**
* delete a status.
*
* @param type $id
*
* @return type redirect
*/
public function deleteStatuses($id)
{
try {
if ($id > 5) {
/* fetch the values of company from company table */
\App\Model\helpdesk\Ticket\Ticket_Status::whereId($id)->delete();
/* Direct to Company Settings Page */
return redirect()->back()->with('success', Lang::get('lang.status_has_been_deleted'));
} else {
return redirect()->back()->with('failed', Lang::get('lang.you_cannot_delete_this_status'));
}
} catch (Exception $e) {
return redirect()->back()->with('fails', $e->getMessage());
}
}
/**
* get the page of notification settings.
*
* @return type view
*/
public function notificationSettings()
{
return view('themes.default1.admin.helpdesk.settings.notification');
}
/**
* delete a notification.
*
* @return type redirect
*/
public function deleteReadNoti()
{
$markasread = UserNotification::where('is_read', '=', 1)->get();
foreach ($markasread as $mark) {
$mark->delete();
\App\Model\helpdesk\Notification\Notification::whereId($mark->notification_id)->delete();
}
return redirect()->back()->with('success', Lang::get('lang.you_have_deleted_all_the_read_notifications'));
}
/**
* delete a notification log.
*
* @return type redirect
*/
public function deleteNotificationLog()
{
$days = Input::get('no_of_days');
if ($days == null) {
return redirect()->back()->with('fails', 'Please enter valid no of days');
}
$date = new DateTime();
$date->modify($days.' day');
$formatted_date = $date->format('Y-m-d H:i:s');
$markasread = UserNotification::where('created_at', '<=', $formatted_date)->get();
foreach ($markasread as $mark) {
$mark->delete();
\App\Model\helpdesk\Notification\Notification::whereId($mark->notification_id)->delete();
}
return redirect()->back()->with('success', Lang::get('lang.you_have_deleted_all_the_notification_records_since').$days.' days.');
}
/**
* To display the list of ratings in the system.
*
* @return type View
*/
public function RatingSettings()
{
try {
$ratings = Rating::orderBy('display_order', 'asc')->get();
return view('themes.default1.admin.helpdesk.settings.ratings', compact('ratings'));
} catch (Exception $ex) {
return redirect()->back()->with('fails', $ex->getMessage());
}
}
/**
* edit a rating.
*
* @param type $id
*
* @return type view
*/
public function editRatingSettings($id)
{
try {
$rating = Rating::whereId($id)->first();
return view('themes.default1.admin.helpdesk.settings.edit-ratings', compact('rating'));
} catch (Exception $ex) {
return redirect()->back()->with('fails', $ex->getMessage());
}
}
/**
* To store rating data.
*
* @return type Redirect
*/
public function PostRatingSettings($id, Rating $ratings, RatingUpdateRequest $request)
{
try {
$rating = $ratings->whereId($id)->first();
$rating->name = $request->input('name');
$rating->display_order = $request->input('display_order');
$rating->allow_modification = $request->input('allow_modification');
$rating->rating_scale = $request->input('rating_scale');
// $rating->rating_area = $request->input('rating_area');
$rating->restrict = $request->input('restrict');
$rating->save();
return redirect()->back()->with('success', Lang::get('lang.ratings_updated_successfully'));
} catch (Exception $ex) {
return redirect()->back()->with('fails', $ex->getMessage());
}
}
/**
* get the create rating page.
*
* @return type redirect
*/
public function createRating()
{
try {
return view('themes.default1.admin.helpdesk.settings.create-ratings');
} catch (Exception $ex) {
return redirect('getratings')->with('fails', Lang::get('lang.ratings_can_not_be_created').'<li>'.$ex->getMessage().'</li>');
}
}
/**
* store a rating value.
*
* @param \App\Model\helpdesk\Ratings\Rating $rating
* @param \App\Model\helpdesk\Ratings\RatingRef $ratingrefs
* @param \App\Http\Requests\helpdesk\RatingRequest $request
*
* @return type redirect
*/
public function storeRating(Rating $rating, \App\Model\helpdesk\Ratings\RatingRef $ratingrefs, \App\Http\Requests\helpdesk\RatingRequest $request)
{
$rating->name = $request->input('name');
$rating->display_order = $request->input('display_order');
$rating->allow_modification = $request->input('allow_modification');
$rating->rating_scale = $request->input('rating_scale');
$rating->rating_area = $request->input('rating_area');
$rating->restrict = $request->input('restrict');
$rating->save();
$ratingrefs->rating_id = $rating->id;
$ratingrefs->save();
return redirect()->back()->with('success', Lang::get('lang.successfully_created_this_rating'));
}
/**
* To delete a type of rating.
*
* @return type Redirect
*/
public function RatingDelete($slug, \App\Model\helpdesk\Ratings\RatingRef $ratingrefs)
{
$ratingrefs->where('rating_id', '=', $slug)->delete();
Rating::whereId($slug)->delete();
return redirect()->back()->with('success', Lang::get('lang.rating_deleted_successfully'));
}
}

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app/Http/Controllers/Admin/helpdesk/SettingsController2.php Normal file
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<?php
namespace App\Http\Controllers\Admin\helpdesk;
// controllers
use App\Http\Controllers\Controller;
// requests
use App\Http\Requests\helpdesk\CompanyRequest;
use App\Http\Requests\helpdesk\EmailRequest;
use App\Http\Requests\helpdesk\SystemRequest;
// models
use App\Model\helpdesk\Agent\Department;
use App\Model\helpdesk\Email\Emails;
use App\Model\helpdesk\Email\Template;
use App\Model\helpdesk\Manage\Help_topic;
use App\Model\helpdesk\Manage\Sla_plan;
use App\Model\helpdesk\Notification\UserNotification;
use App\Model\helpdesk\Settings\Access;
use App\Model\helpdesk\Settings\Alert;
use App\Model\helpdesk\Settings\Company;
use App\Model\helpdesk\Settings\Email;
use App\Model\helpdesk\Settings\Responder;
use App\Model\helpdesk\Settings\System;
use App\Model\helpdesk\Settings\Ticket;
use App\Model\helpdesk\Ticket\Ticket_Priority;
use App\Model\helpdesk\Utility\Date_format;
use App\Model\helpdesk\Utility\Date_time_format;
use App\Model\helpdesk\Utility\Time_format;
use App\Model\helpdesk\Utility\Timezones;
use DateTime;
// classes
use DB;
use Exception;
use Illuminate\Http\Request;
use Input;
use Lang;
/**
* SettingsController.
*
* @author Ladybird <info@ladybirdweb.com>
*/
class SettingsController2 extends Controller
{
/**
* Create a new controller instance.
*
* @return void
*/
public function __construct()
{
// $this->smtp();
$this->middleware('auth');
$this->middleware('roles');
}
/**
* Main Settings Page.
*
* @return type view
*/
public function settings()
{
return view('themes.default1.admin.helpdesk.setting');
}
public function notificationSettings()
{
return view('themes.default1.admin.helpdesk.settings.notification');
}
public function deleteReadNoti()
{
$markasread = UserNotification::where('is_read', '=', 1)->get();
foreach ($markasread as $mark) {
$mark->delete();
\App\Model\helpdesk\Notification\Notification::whereId($mark->notification_id)->delete();
}
return redirect()->back()->with('success', 'You have deleted all the read notifications');
}
public function deleteNotificationLog()
{
$days = Input::get('no_of_days');
$date = new DateTime();
$date->modify($days.' day');
$formatted_date = $date->format('Y-m-d H:i:s');
$markasread = DB::table('user_notification')->where('created_at', '<=', $formatted_date)->get();
foreach ($markasread as $mark) {
$mark->delete();
\App\Model\helpdesk\Notification\Notification::whereId($mark->notification_id)->delete();
}
return redirect()->back()->with('success', 'You have deleted all the notification records since '.$days.' days.');
}
/**
* @param int $id
* @param $compant instance of company table
*
* get the form for company setting page
*
* @return Response
*/
public function getStatuses()
{
try {
/* fetch the values of company from company table */
$statuss = \DB::table('ticket_status')->get();
/* Direct to Company Settings Page */
return view('themes.default1.admin.helpdesk.settings.status', compact('statuss'));
} catch (Exception $e) {
return redirect()->back()->with('fails', $e->errorInfo[2]);
}
}
/**
* @param int $id
* @param $compant instance of company table
*
* get the form for company setting page
*
* @return Response
*/
public function editStatuses($id)
{
try {
/* fetch the values of company from company table */
$statuss = \App\Model\helpdesk\Ticket\Ticket_Status::whereId($id)->first();
$statuss->name = Input::get('name');
$statuss->icon_class = Input::get('icon_class');
$statuss->email_user = Input::get('email_user');
$statuss->sort = Input::get('sort');
$delete = Input::get('delete');
if ($delete == 'yes') {
$statuss->state = 'delete';
} else {
$statuss->state = Input::get('state');
}
$statuss->sort = Input::get('sort');
$statuss->save();
/* Direct to Company Settings Page */
return redirect()->back()->with('success', 'Status has been updated!');
} catch (Exception $e) {
return redirect()->back()->with('fails', $e->errorInfo[2]);
}
}
public function createStatuses(\App\Model\helpdesk\Ticket\Ticket_Status $statuss)
{
// try {
/* fetch the values of company from company table */
$statuss->name = Input::get('name');
$statuss->icon_class = Input::get('icon_class');
$statuss->email_user = Input::get('email_user');
$statuss->sort = Input::get('sort');
$delete = Input::get('delete');
if ($delete == 'yes') {
$statuss->state = 'delete';
} else {
$statuss->state = Input::get('state');
}
$statuss->sort = Input::get('sort');
$statuss->save();
/* Direct to Company Settings Page */
return redirect()->back()->with('success', 'Status has been created!');
// } catch (Exception $ex) {
// return redirect()->back()->with('fails', $ex->errorInfo[2]);
// }
}
public function deleteStatuses($id)
{
try {
if ($id > 5) {
/* fetch the values of company from company table */
\App\Model\helpdesk\Ticket\Ticket_Status::whereId($id)->delete();
/* Direct to Company Settings Page */
return redirect()->back()->with('success', 'Status has been deleted');
} else {
return redirect()->back()->with('failed', 'You cannot delete this status');
}
} catch (Exception $e) {
return redirect()->back()->with('fails', $e->errorInfo[2]);
}
}
/**
* @param int $id
* @param $compant instance of company table
*
* get the form for company setting page
*
* @return Response
*/
public function getcompany(Company $company)
{
try {
/* fetch the values of company from company table */
$companys = $company->whereId('1')->first();
/* Direct to Company Settings Page */
return view('themes.default1.admin.helpdesk.settings.company', compact('companys'));
} catch (Exception $e) {
return redirect()->back()->with('fails', $e->getMessage());
}
}
/**
* Update the specified resource in storage.
*
* @param type int $id
* @param type Company $company
* @param type CompanyRequest $request
*
* @return Response
*/
public function postcompany($id, Company $company, CompanyRequest $request)
{
/* fetch the values of company request */
$companys = $company->whereId('1')->first();
if (Input::file('logo')) {
$name = Input::file('logo')->getClientOriginalName();
$destinationPath = 'lb-faveo/media/company/';
$fileName = rand(0000, 9999).'.'.$name;
Input::file('logo')->move($destinationPath, $fileName);
$companys->logo = $fileName;
}
if ($request->input('use_logo') == null) {
$companys->use_logo = '0';
}
/* Check whether function success or not */
try {
$companys->fill($request->except('logo'))->save();
/* redirect to Index page with Success Message */
return redirect('getcompany')->with('success', 'Company Updated Successfully');
} catch (Exception $e) {
/* redirect to Index page with Fails Message */
return redirect('getcompany')->with('fails', 'Company can not Updated'.'<li>'.$e->getMessage().'</li>');
}
}
/**
* function to delete system logo.
*
* @return type string
*/
public function deleteLogo()
{
$path = $_GET['data1']; //get file path of logo image
if (!unlink($path)) {
return 'false';
} else {
$companys = Company::where('id', '=', 1)->first();
$companys->logo = null;
$companys->use_logo = '0';
$companys->save();
return 'true';
}
// return $res;
}
/**
* get the form for System setting page.
*
* @param type System $system
* @param type Department $department
* @param type Timezones $timezone
* @param type Date_format $date
* @param type Date_time_format $date_time
* @param type Time_format $time
*
* @return type Response
*/
public function getsystem(System $system, Department $department, Timezones $timezone, Date_format $date, Date_time_format $date_time, Time_format $time)
{
try {
/* fetch the values of system from system table */
$systems = $system->whereId('1')->first();
/* Fetch the values from Department table */
$departments = $department->get();
/* Fetch the values from Timezones table */
$timezones = $timezone->get();
/* Direct to System Settings Page */
return view('themes.default1.admin.helpdesk.settings.system', compact('systems', 'departments', 'timezones', 'time', 'date', 'date_time'));
} catch (Exception $e) {
return redirect()->back()->with('fails', $e->getMessage());
}
}
/**
* Update the specified resource in storage.
*
* @param type int $id
* @param type System $system
* @param type SystemRequest $request
*
* @return type Response
*/
public function postsystem($id, System $system, SystemRequest $request)
{
try {
// dd($request);
/* fetch the values of system request */
$systems = $system->whereId('1')->first();
/* fill the values to coompany table */
/* Check whether function success or not */
$systems->fill($request->input())->save();
/* redirect to Index page with Success Message */
return redirect('getsystem')->with('success', 'System Updated Successfully');
} catch (Exception $e) {
/* redirect to Index page with Fails Message */
return redirect('getsystem')->with('fails', 'System can not Updated'.'<li>'.$e->getMessage().'</li>');
}
}
/**
* get the form for Ticket setting page.
*
* @param type Ticket $ticket
* @param type Sla_plan $sla
* @param type Help_topic $topic
* @param type Priority $priority
*
* @return type Response
*/
public function getticket(Ticket $ticket, Sla_plan $sla, Help_topic $topic, Ticket_Priority $priority)
{
try {
/* fetch the values of ticket from ticket table */
$tickets = $ticket->whereId('1')->first();
/* Fetch the values from SLA Plan table */
$slas = $sla->get();
/* Fetch the values from Help_topic table */
$topics = $topic->get();
/* Direct to Ticket Settings Page */
return view('themes.default1.admin.helpdesk.settings.ticket', compact('tickets', 'slas', 'topics', 'priority'));
} catch (Exception $e) {
return redirect()->back()->with('fails', $e->getMessage());
}
}
/**
* Update the specified resource in storage.
*
* @param type int $id
* @param type Ticket $ticket
* @param type Request $request
*
* @return type Response
*/
public function postticket($id, Ticket $ticket, Request $request)
{
try {
/* fetch the values of ticket request */
$tickets = $ticket->whereId('1')->first();
/* fill the values to coompany table */
$tickets->fill($request->except('captcha', 'claim_response', 'assigned_ticket', 'answered_ticket', 'agent_mask', 'html', 'client_update'))->save();
/* insert checkbox to Database */
$tickets->captcha = $request->input('captcha');
$tickets->claim_response = $request->input('claim_response');
$tickets->assigned_ticket = $request->input('assigned_ticket');
$tickets->answered_ticket = $request->input('answered_ticket');
$tickets->agent_mask = $request->input('agent_mask');
$tickets->html = $request->input('html');
$tickets->client_update = $request->input('client_update');
$tickets->collision_avoid = $request->input('collision_avoid');
/* Check whether function success or not */
$tickets->save();
/* redirect to Index page with Success Message */
return redirect('getticket')->with('success', 'Ticket Updated Successfully');
} catch (Exception $e) {
/* redirect to Index page with Fails Message */
return redirect('getticket')->with('fails', 'Ticket can not Updated'.'<li>'.$e->getMessage().'</li>');
}
}
/**
* get the form for Email setting page.
*
* @param type Email $email
* @param type Template $template
* @param type Emails $email1
*
* @return type Response
*/
public function getemail(Email $email, Template $template, Emails $email1)
{
try {
/* fetch the values of email from Email table */
$emails = $email->whereId('1')->first();
/* Fetch the values from Template table */
$templates = $template->get();
/* Fetch the values from Emails table */
$emails1 = $email1->get();
/* Direct to Email Settings Page */
return view('themes.default1.admin.helpdesk.settings.email', compact('emails', 'templates', 'emails1'));
} catch (Exception $e) {
return redirect()->back()->with('fails', $e->getMessage());
}
}
/**
* Update the specified resource in storage.
*
* @param type int $id
* @param type Email $email
* @param type EmailRequest $request
*
* @return type Response
*/
public function postemail($id, Email $email, EmailRequest $request)
{
try {
/* fetch the values of email request */
$emails = $email->whereId('1')->first();
/* fill the values to email table */
$emails->fill($request->except('email_fetching', 'all_emails', 'email_collaborator', 'strip', 'attachment'))->save();
/* insert checkboxes to database */
// $emails->email_fetching = $request->input('email_fetching');
// $emails->notification_cron = $request->input('notification_cron');
$emails->all_emails = $request->input('all_emails');
$emails->email_collaborator = $request->input('email_collaborator');
$emails->strip = $request->input('strip');
$emails->attachment = $request->input('attachment');
/* Check whether function success or not */
$emails->save();
/* redirect to Index page with Success Message */
return redirect('getemail')->with('success', 'Email Updated Successfully');
} catch (Exception $e) {
/* redirect to Index page with Fails Message */
return redirect('getemail')->with('fails', 'Email can not Updated'.'<li>'.$e->getMessage().'</li>');
}
}
/**
* get the form for cron job setting page.
*
* @param type Email $email
* @param type Template $template
* @param type Emails $email1
*
* @return type Response
*/
public function getSchedular(Email $email, Template $template, Emails $email1)
{
// try {
/* fetch the values of email from Email table */
$emails = $email->whereId('1')->first();
/* Fetch the values from Template table */
$templates = $template->get();
/* Fetch the values from Emails table */
$emails1 = $email1->get();
return view('themes.default1.admin.helpdesk.settings.crone', compact('emails', 'templates', 'emails1'));
// } catch {
// }
}
/**
* Update the specified resource in storage for cron job.
*
* @param type Email $email
* @param type EmailRequest $request
*
* @return type Response
*/
public function postSchedular(Email $email, Template $template, Emails $email1, Request $request)
{
// dd($request);
try {
/* fetch the values of email request */
$emails = $email->whereId('1')->first();
if ($request->email_fetching) {
$emails->email_fetching = $request->email_fetching;
} else {
$emails->email_fetching = 0;
}
if ($request->notification_cron) {
$emails->notification_cron = $request->notification_cron;
} else {
$emails->notification_cron = 0;
}
$emails->save();
/* redirect to Index page with Success Message */
return redirect('job-scheduler')->with('success', Lang::get('lang.job-scheduler-success'));
} catch (Exception $e) {
/* redirect to Index page with Fails Message */
return redirect('job-scheduler')->with('fails', Lang::get('lang.job-scheduler-error').'<li>'.$e->getMessage().'</li>');
}
}
/**
* get the form for Access setting page.
*
* @param type Access $access
*
* @return type Response
*/
// public function getaccess(Access $access) {
// try {
// /* fetch the values of access from access table */
// $accesses = $access->whereId('1')->first();
// // Direct to Access Settings Page
// return view('themes.default1.admin.helpdesk.settings.access', compact('accesses'));
// } catch (Exception $e) {
// return view('404');
// }
// }
/**
* Update the specified resource in storage.
*
* @param type Access $access
* @param type Request $request
*
* @return type Response
*/
// public function postaccess(Access $access, Request $request) {
// try {
// /* fetch the values of access request */
// $accesses = $access->whereId('1')->first();
// /* fill the values to access table */
// $accesses->fill($request->except('password_reset', 'bind_agent_ip', 'reg_require', 'quick_access'))->save();
// /* insert checkbox value to DB */
// $accesses->password_reset = $request->input('password_reset');
// $accesses->bind_agent_ip = $request->input('bind_agent_ip');
// $accesses->reg_require = $request->input('reg_require');
// $accesses->quick_access = $request->input('quick_access');
// /* Check whether function success or not */
// if ($accesses->save() == true) {
// /* redirect to Index page with Success Message */
// return redirect('getaccess')->with('success', 'Access Updated Successfully');
// } else {
// /* redirect to Index page with Fails Message */
// return redirect('getaccess')->with('fails', 'Access can not Updated');
// }
// } catch (Exception $e) {
// /* redirect to Index page with Fails Message */
// return redirect('getaccess')->with('fails', 'Access can not Updated');
// }
// }
/**
* get the form for Responder setting page.
*
* @param type Responder $responder
*
* @return type Response
*/
public function getresponder(Responder $responder)
{
try {
/* fetch the values of responder from responder table */
$responders = $responder->whereId('1')->first();
/* Direct to Responder Settings Page */
return view('themes.default1.admin.helpdesk.settings.responder', compact('responders'));
} catch (Exception $e) {
return redirect()->back()->with('fails', $e->getMessage());
}
}
/**
* Update the specified resource in storage.
*
* @param type Responder $responder
* @param type Request $request
*
* @return type
*/
public function postresponder(Responder $responder, Request $request)
{
try {
/* fetch the values of responder request */
$responders = $responder->whereId('1')->first();
/* insert Checkbox value to DB */
$responders->new_ticket = $request->input('new_ticket');
$responders->agent_new_ticket = $request->input('agent_new_ticket');
$responders->submitter = $request->input('submitter');
$responders->participants = $request->input('participants');
$responders->overlimit = $request->input('overlimit');
/* fill the values to coompany table */
/* Check whether function success or not */
$responders->save();
/* redirect to Index page with Success Message */
return redirect('getresponder')->with('success', 'Responder Updated Successfully');
} catch (Exception $e) {
/* redirect to Index page with Fails Message */
return redirect('getresponder')->with('fails', 'Responder can not Updated'.'<li>'.$e->getMessage().'</li>');
}
}
/**
* get the form for Alert setting page.
*
* @param type Alert $alert
*
* @return type Response
*/
public function getalert(Alert $alert)
{
try {
/* fetch the values of alert from alert table */
$alerts = $alert->whereId('1')->first();
/* Direct to Alert Settings Page */
return view('themes.default1.admin.helpdesk.settings.alert', compact('alerts'));
} catch (Exception $e) {
return redirect()->back()->with('fails', $e->getMessage());
}
}
/**
* Update the specified resource in storage.
*
* @param type $id
* @param type Alert $alert
* @param type Request $request
*
* @return type Response
*/
public function postalert($id, Alert $alert, Request $request)
{
try {
/* fetch the values of alert request */
$alerts = $alert->whereId('1')->first();
/* Insert Checkbox to DB */
$alerts->assignment_status = $request->input('assignment_status');
$alerts->ticket_status = $request->input('ticket_status');
$alerts->overdue_department_member = $request->input('overdue_department_member');
$alerts->sql_error = $request->input('sql_error');
$alerts->excessive_failure = $request->input('excessive_failure');
$alerts->overdue_status = $request->input('overdue_status');
$alerts->overdue_assigned_agent = $request->input('overdue_assigned_agent');
$alerts->overdue_department_manager = $request->input('overdue_department_manager');
$alerts->internal_status = $request->input('internal_status');
$alerts->internal_last_responder = $request->input('internal_last_responder');
$alerts->internal_assigned_agent = $request->input('internal_assigned_agent');
$alerts->internal_department_manager = $request->input('internal_department_manager');
$alerts->assignment_assigned_agent = $request->input('assignment_assigned_agent');
$alerts->assignment_team_leader = $request->input('assignment_team_leader');
$alerts->assignment_team_member = $request->input('assignment_team_member');
$alerts->system_error = $request->input('system_error');
$alerts->transfer_department_member = $request->input('transfer_department_member');
$alerts->transfer_department_manager = $request->input('transfer_department_manager');
$alerts->transfer_assigned_agent = $request->input('transfer_assigned_agent');
$alerts->transfer_status = $request->input('transfer_status');
$alerts->message_organization_accmanager = $request->input('message_organization_accmanager');
$alerts->message_department_manager = $request->input('message_department_manager');
$alerts->message_assigned_agent = $request->input('message_assigned_agent');
$alerts->message_last_responder = $request->input('message_last_responder');
$alerts->message_status = $request->input('message_status');
$alerts->ticket_organization_accmanager = $request->input('ticket_organization_accmanager');
$alerts->ticket_department_manager = $request->input('ticket_department_manager');
$alerts->ticket_department_member = $request->input('ticket_department_member');
$alerts->ticket_admin_email = $request->input('ticket_admin_email');
if ($request->input('system_error') == null) {
$str = '%0%';
$path = app_path('../config/app.php');
$content = \File::get($path);
$content = str_replace('%1%', $str, $content);
\File::put($path, $content);
} else {
$str = '%1%';
$path = app_path('../config/app.php');
$content = \File::get($path);
$content = str_replace('%0%', $str, $content);
\File::put($path, $content);
}
/* fill the values to coompany table */
/* Check whether function success or not */
$alerts->save();
/* redirect to Index page with Success Message */
return redirect('getalert')->with('success', 'Alert Updated Successfully');
} catch (Exception $e) {
/* redirect to Index page with Fails Message */
return redirect('getalert')->with('fails', 'Alert can not Updated'.'<li>'.$e->getMessage().'</li>');
}
}
/**
* To display the list of ratings in the system.
*
* @return type View
*/
public function RatingSettings()
{
$ratings = DB::table('settings_ratings')->get();
return view('themes.default1.admin.helpdesk.settings.ratings', compact('ratings'));
}
/**
* To store rating data.
*
* @return type Redirect
*/
public function PostRatingSettings($slug)
{
$name = Input::get('rating_name');
$publish = Input::get('publish');
$modify = Input::get('modify');
DB::table('settings_ratings')->whereSlug($slug)->update(['rating_name' => $name, 'publish' => $publish, 'modify' => $modify]);
return redirect()->back()->with('success', 'Successfully updated');
}
public function createRating()
{
$name = Input::get('rating_name');
$publish = Input::get('publish');
$modify = Input::get('modify');
DB::table('settings_ratings')->insert(['rating_name' => $name, 'publish' => $publish, 'modify' => $modify]);
return redirect()->back()->with('success', 'Successfully created this rating');
}
/**
* To delete a type of rating.
*
* @return type Redirect
*/
public function RatingDelete($slug)
{
DB::table('settings_ratings')->whereSlug($slug)->delete();
return redirect()->back()->with('success', 'Successfully Deleted');
}
/**
* Generate Api key.
*
* @return type json
*/
public function generateApiKey()
{
$key = str_random(32);
return $key;
}
}

48
app/Http/Controllers/Admin/helpdesk/SlaController.php
View File

@@ -13,6 +13,7 @@ use App\Model\helpdesk\Settings\Ticket;
//classes
use DB;
use Exception;
use Lang;
/**
* SlaController.
@@ -47,7 +48,7 @@ class SlaController extends Controller
/* Listing the values From Sla_plan Table */
return view('themes.default1.admin.helpdesk.manage.sla.index', compact('slas'));
} catch (Exception $e) {
return redirect()->back()->with('fails', $e->errorInfo[2]);
return redirect()->back()->with('fails', $e->getMessage());
}
}
@@ -62,7 +63,7 @@ class SlaController extends Controller
/* Direct to Create Page */
return view('themes.default1.admin.helpdesk.manage.sla.create');
} catch (Exception $e) {
return redirect()->back()->with('fails', $e->errorInfo[2]);
return redirect()->back()->with('fails', $e->getMessage());
}
}
@@ -81,10 +82,10 @@ class SlaController extends Controller
/* Check whether function success or not */
$sla->fill($request->input())->save();
/* redirect to Index page with Success Message */
return redirect('sla')->with('success', 'SLA Plan Created Successfully');
return redirect('sla')->with('success', Lang::get('lang.sla_plan_created_successfully'));
} catch (Exception $e) {
/* redirect to Index page with Fails Message */
return redirect('sla')->with('fails', 'SLA Plan can not Create'.'<li>'.$e->errorInfo[2].'</li>');
return redirect('sla')->with('fails', Lang::get('lang.sla_plan_can_not_create').'<li>'.$e->getMessage().'</li>');
}
}
@@ -96,16 +97,16 @@ class SlaController extends Controller
*
* @return type Response
*/
public function edit($id, Sla_plan $sla)
public function edit($id)
{
try {
/* Direct to edit page along values of perticular field using Id */
$slas = $sla->whereId($id)->first();
$slas = Sla_plan::whereId($id)->first();
$slas->get();
return view('themes.default1.admin.helpdesk.manage.sla.edit', compact('slas'));
$sla = \DB::table('settings_ticket')->select('sla')->where('id', '=', 1)->first();
return view('themes.default1.admin.helpdesk.manage.sla.edit', compact('slas','sla'));
} catch (Exception $e) {
return redirect()->back()->with('fails', $e->errorInfo[2]);
return redirect()->back()->with('fails', $e->getMessage());
}
}
@@ -118,11 +119,11 @@ class SlaController extends Controller
*
* @return type Response
*/
public function update($id, Sla_plan $sla, SlaUpdate $request)
public function update($id, SlaUpdate $request)
{
try {
/* Fill values to selected field using Id except Check box */
$slas = $sla->whereId($id)->first();
$slas = Sla_plan::whereId($id)->first();
$slas->fill($request->except('transient', 'ticket_overdue'))->save();
/* Update transient checkox field */
$slas->transient = $request->input('transient');
@@ -131,10 +132,15 @@ class SlaController extends Controller
/* Check whether function success or not */
$slas->save();
/* redirect to Index page with Success Message */
return redirect('sla')->with('success', 'SLA Plan Updated Successfully');
if ($request->input('sys_sla') == 'on') {
\DB::table('settings_ticket')
->where('id', '=', 1)
->update(['sla' => $id]);
}
return redirect('sla')->with('success', Lang::get('lang.sla_plan_updated_successfully'));
} catch (Exception $e) {
/* redirect to Index page with Fails Message */
return redirect('sla')->with('fails', 'SLA Plan can not Update'.'<li>'.$e->errorInfo[2].'</li>');
return redirect('sla')->with('fails', Lang::get('lang.sla_plan_can_not_update').'<li>'.$e->getMessage().'</li>');
}
}
@@ -146,11 +152,11 @@ class SlaController extends Controller
*
* @return type Response
*/
public function destroy($id, Sla_plan $sla)
public function destroy($id)
{
$default_sla = Ticket::where('id', '=', '1')->first();
if ($default_sla->sla == $id) {
return redirect('departments')->with('fails', 'You cannot delete default department');
return redirect('departments')->with('fails', Lang::get('lang.you_cannot_delete_default_department'));
} else {
$tickets = DB::table('tickets')->where('sla', '=', $id)->update(['sla' => $default_sla->sla]);
if ($tickets > 0) {
@@ -159,7 +165,7 @@ class SlaController extends Controller
} else {
$text_tickets = 'Ticket';
}
$ticket = '<li>'.$tickets.' '.$text_tickets.' have been moved to default SLA</li>';
$ticket = '<li>'.$tickets.' '.$text_tickets.Lang::get('lang.have_been_moved_to_default_sla').'</li>';
} else {
$ticket = '';
}
@@ -170,7 +176,7 @@ class SlaController extends Controller
} else {
$text_dept = 'Email';
}
$dept = '<li>Associated department have been moved to default SLA</li>';
$dept = '<li>'.Lang::get('lang.associated_department_have_been_moved_to_default_sla').'</li>';
} else {
$dept = '';
}
@@ -181,21 +187,21 @@ class SlaController extends Controller
} else {
$text_topic = 'Email';
}
$topic = '<li>Associated Help Topic have been moved to default SLA</li>';
$topic = '<li>'.Lang::get('lang.associated_help_topic_have_been_moved_to_default_sla').'</li>';
} else {
$topic = '';
}
$message = $ticket.$dept.$topic;
/* Delete a perticular field from the database by delete() using Id */
$slas = $sla->whereId($id)->first();
$slas = Sla_plan::whereId($id)->first();
/* Check whether function success or not */
try {
$slas->delete();
/* redirect to Index page with Success Message */
return redirect('sla')->with('success', 'SLA Plan Deleted Successfully'.$message);
return redirect('sla')->with('success', Lang::get('lang.sla_plan_deleted_successfully').$message);
} catch (Exception $e) {
/* redirect to Index page with Fails Message */
return redirect('sla')->with('fails', 'SLA Plan can not Delete'.'<li>'.$e->errorInfo[2].'</li>');
return redirect('sla')->with('fails', Lang::get('lang.sla_plan_can_not_delete').'<li>'.$e->getMessage().'</li>');
}
}
}

19
app/Http/Controllers/Admin/helpdesk/TeamController.php
View File

@@ -14,6 +14,7 @@ use App\User;
// classes
use DB;
use Exception;
use Lang;
/**
* TeamController.
@@ -51,7 +52,7 @@ class TeamController extends Controller
return view('themes.default1.admin.helpdesk.agent.teams.index', compact('assign_team_agent', 'teams'));
} catch (Exception $e) {
return redirect()->back()->with('fails', $e->errorInfo[2]);
return redirect()->back()->with('fails', $e->getMessage());
}
}
@@ -69,7 +70,7 @@ class TeamController extends Controller
return view('themes.default1.admin.helpdesk.agent.teams.create', compact('user'));
} catch (Exception $e) {
return redirect()->back()->with('fails', $e->errorInfo[2]);
return redirect()->back()->with('fails', $e->getMessage());
}
}
@@ -93,10 +94,10 @@ class TeamController extends Controller
/* Check whether function success or not */
$team->fill($request->except('team_lead'))->save();
/* redirect to Index page with Success Message */
return redirect('teams')->with('success', 'Teams Created Successfully');
return redirect('teams')->with('success', Lang::get('lang.teams_created_successfully'));
} catch (Exception $e) {
/* redirect to Index page with Fails Message */
return redirect('teams')->with('fails', 'Teams can not Create'.'<li>'.$e->errorInfo[2].'</li>');
return redirect('teams')->with('fails', Lang::get('lang.teams_can_not_create').'<li>'.$e->getMessage().'</li>');
}
}
@@ -120,7 +121,7 @@ class TeamController extends Controller
return view('themes.default1.admin.helpdesk.agent.teams.edit', compact('agent_id', 'user', 'teams', 'allagents'));
} catch (Exception $e) {
return redirect()->back()->with('fails', $e->errorInfo[2]);
return redirect()->back()->with('fails', $e->getMessage());
}
}
@@ -153,10 +154,10 @@ class TeamController extends Controller
try {
$teams->fill($request->except('team_lead'))->save();
/* redirect to Index page with Success Message */
return redirect('teams')->with('success', 'Teams Updated Successfully');
return redirect('teams')->with('success', Lang::get('lang.teams_updated_successfully'));
} catch (Exception $e) {
/* redirect to Index page with Fails Message */
return redirect('teams')->with('fails', 'Teams can not Update'.'<li>'.$e->errorInfo[2].'</li>');
return redirect('teams')->with('fails', Lang::get('lang.teams_can_not_update').'<li>'.$e->getMessage().'</li>');
}
}
@@ -178,10 +179,10 @@ class TeamController extends Controller
/* Check whether function success or not */
$teams->delete();
/* redirect to Index page with Success Message */
return redirect('teams')->with('success', 'Teams Deleted Successfully');
return redirect('teams')->with('success', Lang::get('lang.teams_deleted_successfully'));
} catch (Exception $e) {
/* redirect to Index page with Fails Message */
return redirect('teams')->with('fails', 'Teams can not Delete'.'<li>'.$e->errorInfo[2].'</li>');
return redirect('teams')->with('fails', Lang::get('lang.teams_can_not_delete').'<li>'.$e->getMessage().'</li>');
}
}
}

148
app/Http/Controllers/Admin/helpdesk/TemplateController.php
View File

@@ -4,9 +4,9 @@ namespace App\Http\Controllers\Admin\helpdesk;
// controllers
use App\Http\Controllers\Common\PhpMailController;
use App\Http\Controllers\Common\SettingsController;
use App\Http\Controllers\Controller;
// requests
use App\Http\Requests\helpdesk\DiagnosRequest;
use App\Http\Requests\helpdesk\TemplateRequest;
use App\Http\Requests\helpdesk\TemplateUdate;
// models
@@ -17,24 +17,22 @@ use App\Model\helpdesk\Utility\Languages;
use Exception;
use Illuminate\Http\Request;
use Input;
use Mail;
use Lang;
/**
* TemplateController.
*
* @author Ladybird <info@ladybirdweb.com>
*/
class TemplateController extends Controller
{
class TemplateController extends Controller {
/**
* Create a new controller instance.
*
* @return type void
*/
public function __construct(PhpMailController $PhpMailController)
{
public function __construct(PhpMailController $PhpMailController) {
$this->PhpMailController = $PhpMailController;
SettingsController::smtp();
$this->middleware('auth');
$this->middleware('roles');
}
@@ -46,14 +44,13 @@ class TemplateController extends Controller
*
* @return type Response
*/
public function index(Template $template)
{
public function index(Template $template) {
try {
$templates = $template->get();
return view('themes.default1.admin.helpdesk.emails.template.index', compact('templates'));
} catch (Exception $e) {
return view('404');
return redirect()->back()->with('fails', $e->getMessage());
}
}
@@ -65,8 +62,7 @@ class TemplateController extends Controller
*
* @return type Response
*/
public function create(Languages $language, Template $template)
{
public function create(Languages $language, Template $template) {
try {
$templates = $template->get();
$languages = $language->get();
@@ -85,8 +81,7 @@ class TemplateController extends Controller
*
* @return type Response
*/
public function store(Template $template, TemplateRequest $request)
{
public function store(Template $template, TemplateRequest $request) {
try {
/* Check whether function success or not */
if ($template->fill($request->input())->save() == true) {
@@ -109,8 +104,7 @@ class TemplateController extends Controller
*
* @return Response
*/
public function show($id)
{
public function show($id) {
//
}
@@ -123,41 +117,37 @@ class TemplateController extends Controller
*
* @return type Response
*/
public function listdirectories()
{
$path = \Config::get('view.paths')[0].'/emails/';
public function listdirectories() {
$path = \Config::get('view.paths')[0] . '/emails/';
$directories = scandir($path);
$directory = str_replace('/', '-', $path);
return view('themes.default1.admin.helpdesk.emails.template.listdirectories', compact('directories', 'directory'));
}
public function listtemplates($template, $path)
{
public function listtemplates($template, $path) {
$paths = str_replace('-', '/', $path);
$directory2 = $paths.$template;
$directory2 = $paths . $template;
$templates = scandir($directory2);
$directory = str_replace('/', '-', $directory2.'/');
$directory = str_replace('/', '-', $directory2 . '/');
return view('themes.default1.admin.helpdesk.emails.template.listtemplates', compact('templates', 'directory'));
}
public function readtemplate($template, $path)
{
public function readtemplate($template, $path) {
$directory = str_replace('-', '/', $path);
$handle = fopen($directory.$template, 'r');
$contents = fread($handle, filesize($directory.$template));
$handle = fopen($directory . $template, 'r');
$contents = fread($handle, filesize($directory . $template));
fclose($handle);
return view('themes.default1.admin.helpdesk.emails.template.readtemplates', compact('contents', 'template', 'path'));
}
public function createtemplate()
{
public function createtemplate() {
$directory = '../resources/views/emails/';
$fname = Input::get('folder_name');
$filename = $directory.$fname;
$filename = $directory . $fname;
// images folder creation using php
// $mydir = dirname( __FILE__ )."/html/images";
@@ -169,7 +159,7 @@ class TemplateController extends Controller
if (!file_exists($filename)) {
mkdir($filename, 0777);
}
$files = array_filter(scandir($directory.'default'));
$files = array_filter(scandir($directory . 'default'));
foreach ($files as $file) {
if ($file === '.' or $file === '..') {
@@ -177,29 +167,27 @@ class TemplateController extends Controller
}
if (!is_dir($file)) {
// $file_to_go = str_replace("code/resources/views/emails/",'code/resources/views/emails/'.$fname,$file);
$destination = $directory.$fname.'/';
$destination = $directory . $fname . '/';
copy($directory.'default/'.$file, $destination.$file);
copy($directory . 'default/' . $file, $destination . $file);
}
}
return \Redirect::back()->with('success', 'Successfully copied');
}
public function writetemplate($template, $path)
{
public function writetemplate($template, $path) {
$directory = str_replace('-', '/', $path);
$b = Input::get('templatedata');
file_put_contents($directory.$template, print_r($b, true));
file_put_contents($directory . $template, print_r($b, true));
return \Redirect::back()->with('success', 'Successfully updated');
}
public function deletetemplate($template, $path)
{
public function deletetemplate($template, $path) {
$directory = str_replace('-', '/', $path);
$dir = $directory.$template;
$dir = $directory . $template;
$status = \DB::table('settings_email')->first();
if ($template == 'default' or $template == $status->template) {
return \Redirect::back()->with('fails', 'You cannot delete a default or active directory!');
@@ -208,7 +196,7 @@ class TemplateController extends Controller
$objects = scandir($dir);
foreach ($objects as $object) {
if ($object != '.' && $object != '..') {
unlink($dir.'/'.$object);
unlink($dir . '/' . $object);
}
}
rmdir($dir);
@@ -219,15 +207,13 @@ class TemplateController extends Controller
return \Redirect::back()->with('success', 'Successfully Deleted');
}
public function activateset($setname)
{
public function activateset($setname) {
\DB::table('settings_email')->update(['template' => $setname]);
return \Redirect::back()->with('success', 'You have Successfully Activated this Set');
}
public function edit($id, Template $template, Languages $language)
{
public function edit($id, Template $template, Languages $language) {
try {
$templates = $template->whereId($id)->first();
$languages = $language->get();
@@ -247,8 +233,7 @@ class TemplateController extends Controller
*
* @return type Response
*/
public function update($id, Template $template, TemplateUdate $request)
{
public function update($id, Template $template, TemplateUdate $request) {
try {
//TODO validation
$templates = $template->whereId($id)->first();
@@ -274,8 +259,7 @@ class TemplateController extends Controller
*
* @return type Response
*/
public function destroy($id, Template $template)
{
public function destroy($id, Template $template) {
try {
$templates = $template->whereId($id)->first();
/* Check whether function success or not */
@@ -299,14 +283,13 @@ class TemplateController extends Controller
*
* @return type Response
*/
public function formDiagno(Emails $email)
{
public function formDiagno(Emails $email) {
try {
$emails = $email->get();
return view('themes.default1.admin.helpdesk.emails.template.formDiagno', compact('emails'));
} catch (Exception $e) {
return view('404');
return redirect()->back()->with('fails', $e->getMessage());
}
}
@@ -317,19 +300,56 @@ class TemplateController extends Controller
*
* @return type
*/
public function postDiagno(Request $request)
{
$email = $request->input('to');
if ($email == null) {
return redirect('getdiagno')->with('fails', 'Please provide E-mail address !');
}
// sending mail via php mailer
$mail = $this->PhpMailController->sendmail($from = $this->PhpMailController->mailfrom('1', '0'), $to = ['email' => $email], $message = ['subject' => 'Checking the connection', 'scenario' => 'error-report', 'content' => 'Email Received Successfully'], $template_variables = ['system_error' => 'Email Received Successfully']);
if ($mail == null) {
return redirect('getdiagno')->with('fails', 'Please check your E-mail settings. Unable to send mails');
} else {
return redirect('getdiagno')->with('success', 'Please check your mail. An E-mail has been sent to your E-mail address');
public function postDiagno(DiagnosRequest $request) {
try {
$email_details = Emails::where('id', '=', $request->from)->first();
if ($email_details->sending_protocol == 'mail') {
$mail = new \PHPMailer(); // defaults to using php "mail()"
$mail->IsSendmail(); // telling the class to use SendMail transport
$mail->SetFrom($email_details->email_address, $email_details->email_name); // sender details
$address = $request->to; // receiver email
$mail->AddAddress($address);
$mail->Subject = $request->subject; // subject of the email
$body = $request->message; // body of the email
$mail->MsgHTML($body);
if (!$mail->Send()) {
$return = Lang::get('lang.mailer_error') . ': ' . $mail->ErrorInfo;
} else {
$return = Lang::get('lang.message_has_been_sent');
}
} elseif ($email_details->sending_protocol == 'smtp') {
$mail = new \PHPMailer();
$mail->isSMTP(); // Set mailer to use SMTP
if ($email_details->smtp_validate == '1') {
$mail->SMTPOptions = [
'ssl' => [
'verify_peer' => false,
'verify_peer_name' => false,
'allow_self_signed' => true,
],
];
}
$mail->Host = $email_details->sending_host; // Specify main and backup SMTP servers
$mail->SMTPAuth = true; // Enable SMTP authentication
$mail->Username = $email_details->email_address; // SMTP username
$mail->Password = \Crypt::decrypt($email_details->password); // SMTP password
$mail->SMTPSecure = $email_details->sending_encryption; // Enable TLS encryption, `ssl` also accepted
$mail->Port = $email_details->sending_port; // TCP port to connect to
$mail->setFrom($email_details->email_address, $email_details->email_name);
$mail->addAddress($request->to, ''); // Add a recipient
$mail->isHTML(true); // Set email format to HTML
$mail->Subject = $request->subject;
$mail->Body = utf8_decode($request->message);
if (!$mail->send()) {
$return = Lang::get('lang.mailer_error') . ': ' . $mail->ErrorInfo;
} else {
$return = Lang::get('lang.message_has_been_sent');
}
}
return redirect()->back()->with('success', $return);
} catch (Exception $e) {
return redirect()->back()->with('fails', $e->getMessage());
}
}
}

20
app/Http/Controllers/Admin/helpdesk/WorkflowController.php
View File

@@ -24,6 +24,7 @@ use Datatable;
//classes
use Exception;
use Illuminate\Http\Request;
use Lang;
/**
* WorkflowController
@@ -60,7 +61,7 @@ class WorkflowController extends Controller
try {
return view('themes.default1.admin.helpdesk.manage.workflow.index');
} catch (Exception $e) {
return view('404');
return redirect()->back()->with('fails', $e->getMessage());
}
}
@@ -143,18 +144,14 @@ class WorkflowController extends Controller
*/
public function create(Emails $emails)
{
// dd($emails);
foreach ($emails->lists('email_address', 'id') as $key => $email) {
$email_data["E-$key"] = $email;
}
// dd($email_data);
// dd($emails->lists('email_address' , 'id'));
$emails = $email_data;
try {
// $emails = $emails->get();
return view('themes.default1.admin.helpdesk.manage.workflow.create', compact('emails'));
} catch (Exception $e) {
return view('404');
return redirect()->back()->with('fails', $e->getMessage());
}
}
@@ -167,10 +164,9 @@ class WorkflowController extends Controller
*/
public function store(WorkflowCreateRequest $request)
{
//dd($request);
try {
// store a new workflow credentials in to the system
$workflow_name = new WorkflowName();
$workflow_name = new WorkflowName;
$workflow_name->name = $request->name;
$workflow_name->status = $request->status;
$workflow_name->order = $request->execution_order;
@@ -198,7 +194,7 @@ class WorkflowController extends Controller
$workflow_action->save();
}
return redirect('workflow')->with('success', 'Workflow Created Successfully');
return redirect('workflow')->with('success', Lang::get('lang.workflow_created_successfully'));
} catch (Exception $e) {
return redirect()->back()->with('fails', $e->getMessage());
}
@@ -222,7 +218,7 @@ class WorkflowController extends Controller
return view('themes.default1.admin.helpdesk.manage.workflow.edit', compact('id', 'workflow', 'emails', 'workflow_rules', 'workflow_actions'));
} catch (Exception $e) {
return view('404');
return redirect()->back()->with('fails', $e->getMessage());
}
}
@@ -269,7 +265,7 @@ class WorkflowController extends Controller
$workflow_action->save();
}
return redirect('workflow')->with('success', 'Workflow Updated Successfully');
return redirect('workflow')->with('success', Lang::get('lang.workflow_updated_successfully'));
} catch (Exception $e) {
return redirect()->back()->with('fails', $e->getMessage());
}
@@ -288,7 +284,7 @@ class WorkflowController extends Controller
$workflow_rules = WorkflowRules::where('workflow_id', '=', $id)->delete();
$workflow = WorkflowName::whereId($id)->delete();
return redirect('workflow')->with('success', 'Workflow Deleted Successfully');
return redirect('workflow')->with('success', Lang::get('lang.workflow_deleted_successfully'));
} catch (Exception $e) {
return redirect()->back()->with('fails', $e->getMessage());
}

63
app/Http/Controllers/Agent/helpdesk/CannedController.php
View File

@@ -12,6 +12,7 @@ use App\Model\helpdesk\Agent_panel\Canned;
use App\User;
// classes
use Exception;
use Lang;
/**
* CannedController.
@@ -46,7 +47,11 @@ class CannedController extends Controller
*/
public function index()
{
return view('themes.default1.agent.helpdesk.canned.index');
try {
return view('themes.default1.agent.helpdesk.canned.index');
} catch (Exception $ex) {
return redirect()->back()->with('fails', $ex->getMessage());
}
}
/**
@@ -56,7 +61,11 @@ class CannedController extends Controller
*/
public function create()
{
return view('themes.default1.agent.helpdesk.canned.create');
try {
return view('themes.default1.agent.helpdesk.canned.create');
} catch (Exception $ex) {
return redirect()->back()->with('fails', $ex->getMessage());
}
}
/**
@@ -69,17 +78,17 @@ class CannedController extends Controller
*/
public function store(CannedRequest $request, Canned $canned)
{
// fetching all the requested inputs
$canned->user_id = \Auth::user()->id;
$canned->title = $request->input('title');
$canned->message = $request->input('message');
try {
// fetching all the requested inputs
$canned->user_id = \Auth::user()->id;
$canned->title = $request->input('title');
$canned->message = $request->input('message');
// saving inputs
$canned->save();
return redirect()->route('canned.list')->with('success', 'Added Successfully');
return redirect()->route('canned.list')->with('success', Lang::get('lang.added_successfully'));
} catch (Exception $e) {
return redirect()->route('canned.list')->with('fails', $e->errorInfo[2]);
return redirect()->route('canned.list')->with('fails', $e->getMessage());
}
}
@@ -93,10 +102,14 @@ class CannedController extends Controller
*/
public function edit($id, Canned $canned)
{
// fetching requested canned response
$canned = $canned->where('user_id', '=', \Auth::user()->id)->where('id', '=', $id)->first();
try {
// fetching requested canned response
$canned = $canned->where('user_id', '=', \Auth::user()->id)->where('id', '=', $id)->first();
return view('themes.default1.agent.helpdesk.canned.edit', compact('canned'));
return view('themes.default1.agent.helpdesk.canned.edit', compact('canned'));
} catch (Exception $ex) {
return redirect()->back()->with('fails', $ex->getMessage());
}
}
/**
@@ -110,19 +123,19 @@ class CannedController extends Controller
*/
public function update($id, CannedUpdateRequest $request, Canned $canned)
{
/* select the field where id = $id(request Id) */
$canned = $canned->where('id', '=', $id)->where('user_id', '=', \Auth::user()->id)->first();
// fetching all the requested inputs
$canned->user_id = \Auth::user()->id;
$canned->title = $request->input('title');
$canned->message = $request->input('message');
try {
/* select the field where id = $id(request Id) */
$canned = $canned->where('id', '=', $id)->where('user_id', '=', \Auth::user()->id)->first();
// fetching all the requested inputs
$canned->user_id = \Auth::user()->id;
$canned->title = $request->input('title');
$canned->message = $request->input('message');
// saving inputs
$canned->save();
return redirect()->route('canned.list')->with('success', 'Updated Successfully');
return redirect()->route('canned.list')->with('success', Lang::get('lang.updated_successfully'));
} catch (Exception $e) {
return redirect()->route('canned.list')->with('fails', $e->errorInfo[2]);
return redirect()->route('canned.list')->with('fails', $e->getMessage());
}
}
@@ -136,17 +149,17 @@ class CannedController extends Controller
*/
public function destroy($id, Canned $canned)
{
/* select the field where id = $id(request Id) */
$canned = $canned->whereId($id)->first();
/* delete the selected field */
/* Check whether function success or not */
try {
/* select the field where id = $id(request Id) */
$canned = $canned->whereId($id)->first();
/* delete the selected field */
/* Check whether function success or not */
$canned->delete();
/* redirect to Index page with Success Message */
return redirect()->route('canned.list')->with('success', 'User Deleted Successfully');
return redirect()->route('canned.list')->with('success', Lang::get('lang.user_deleted_successfully'));
} catch (Exception $e) {
/* redirect to Index page with Fails Message */
return redirect()->route('canned.list')->with('fails', $e->errorInfo[2]);
return redirect()->route('canned.list')->with('fails', $e->getMessage());
}
}

48
app/Http/Controllers/Agent/helpdesk/DashboardController.php
View File

@@ -100,4 +100,52 @@ class DashboardController extends Controller
// ->get();
// return $ticketlist;
}
public function userChartData($id, $date111 = '', $date122 = '')
{
$date11 = strtotime($date122);
$date12 = strtotime($date111);
if ($date11 && $date12) {
$date2 = $date12;
$date1 = $date11;
} else {
// generating current date
$date2 = strtotime(date('Y-m-d'));
$date3 = date('Y-m-d');
$format = 'Y-m-d';
// generating a date range of 1 month
$date1 = strtotime(date($format, strtotime('-1 month'.$date3)));
}
$return = '';
$last = '';
for ($i = $date1; $i <= $date2; $i = $i + 86400) {
$thisDate = date('Y-m-d', $i);
$user = User::whereId($id)->first();
if ($user->role == 'user') {
$created = \DB::table('tickets')->select('created_at')->where('user_id', '=', $id)->where('created_at', 'LIKE', '%'.$thisDate.'%')->count();
$closed = \DB::table('tickets')->select('closed_at')->where('user_id', '=', $id)->where('closed_at', 'LIKE', '%'.$thisDate.'%')->count();
$reopened = \DB::table('tickets')->select('reopened_at')->where('user_id', '=', $id)->where('reopened_at', 'LIKE', '%'.$thisDate.'%')->count();
} else {
$created = \DB::table('tickets')->select('created_at')->where('assigned_to', '=', $id)->where('created_at', 'LIKE', '%'.$thisDate.'%')->count();
$closed = \DB::table('tickets')->select('closed_at')->where('assigned_to', '=', $id)->where('closed_at', 'LIKE', '%'.$thisDate.'%')->count();
$reopened = \DB::table('tickets')->select('reopened_at')->where('assigned_to', '=', $id)->where('reopened_at', 'LIKE', '%'.$thisDate.'%')->count();
}
$value = ['date' => $thisDate, 'open' => $created, 'closed' => $closed, 'reopened' => $reopened];
$array = array_map('htmlentities', $value);
$json = html_entity_decode(json_encode($array));
$return .= $json.',';
}
$last = rtrim($return, ',');
$users = User::whereId($id)->first();
return '['.$last.']';
// $ticketlist = DB::table('tickets')
// ->select(DB::raw('MONTH(updated_at) as month'),DB::raw('SUM(CASE WHEN status = 3 THEN 1 ELSE 0 END) as closed'),DB::raw('SUM(CASE WHEN status = 2 THEN 1 ELSE 0 END) as reopened'),DB::raw('SUM(CASE WHEN status = 1 THEN 1 ELSE 0 END) as open'),DB::raw('SUM(CASE WHEN status = 5 THEN 1 ELSE 0 END) as deleted'),
// DB::raw('count(*) as totaltickets'))
// ->groupBy('month')
// ->orderBy('month', 'asc')
// ->get();
// return $ticketlist;
}
}

103
app/Http/Controllers/Agent/helpdesk/DashboardController2.php Normal file
View File

@@ -0,0 +1,103 @@
<?php
namespace App\Http\Controllers\Agent\helpdesk;
// controllers
use App\Http\Controllers\Controller;
// models
use App\User;
// classes
use Auth;
use DB;
use Exception;
use View;
/**
* DashboardController
* This controlleris used to fetch dashboard in the agent panel.
*
* @author Ladybird <info@ladybirdweb.com>
*/
class DashboardController2 extends Controller
{
/**
* Create a new controller instance.
* constructor to check
* 1. authentication
* 2. user roles
* 3. roles must be agent.
*
* @return void
*/
public function __construct()
{
// checking for authentication
$this->middleware('auth');
// checking if the role is agent
$this->middleware('role.agent');
}
/**
* Get the dashboard page.
*
* @return type view
*/
public function index()
{
// if(Auth::user()->role == "user"){
// return \Redirect::route('home');
// }
try {
return View::make('themes.default1.agent.helpdesk.dashboard.dashboard');
} catch (Exception $e) {
return View::make('themes.default1.agent.helpdesk.dashboard.dashboard');
}
}
/**
* Fetching dashboard graph data to implement graph.
*
* @return type Json
*/
public function ChartData($date111 = '', $date122 = '')
{
$date11 = strtotime($date122);
$date12 = strtotime($date111);
if ($date11 && $date12) {
$date2 = $date12;
$date1 = $date11;
} else {
// generating current date
$date2 = strtotime(date('Y-m-d'));
$date3 = date('Y-m-d');
$format = 'Y-m-d';
// generating a date range of 1 month
$date1 = strtotime(date($format, strtotime('-1 month'.$date3)));
}
$return = '';
$last = '';
for ($i = $date1; $i <= $date2; $i = $i + 86400) {
$thisDate = date('Y-m-d', $i);
$created = \DB::table('tickets')->select('created_at')->where('created_at', 'LIKE', '%'.$thisDate.'%')->count();
$closed = \DB::table('tickets')->select('closed_at')->where('closed_at', 'LIKE', '%'.$thisDate.'%')->count();
$reopened = \DB::table('tickets')->select('reopened_at')->where('reopened_at', 'LIKE', '%'.$thisDate.'%')->count();
$value = ['date' => $thisDate, 'open' => $created, 'closed' => $closed, 'reopened' => $reopened];
$array = array_map('htmlentities', $value);
$json = html_entity_decode(json_encode($array));
$return .= $json.',';
}
$last = rtrim($return, ',');
return '['.$last.']';
// $ticketlist = DB::table('tickets')
// ->select(DB::raw('MONTH(updated_at) as month'),DB::raw('SUM(CASE WHEN status = 3 THEN 1 ELSE 0 END) as closed'),DB::raw('SUM(CASE WHEN status = 2 THEN 1 ELSE 0 END) as reopened'),DB::raw('SUM(CASE WHEN status = 1 THEN 1 ELSE 0 END) as open'),DB::raw('SUM(CASE WHEN status = 5 THEN 1 ELSE 0 END) as deleted'),
// DB::raw('count(*) as totaltickets'))
// ->groupBy('month')
// ->orderBy('month', 'asc')
// ->get();
// return $ticketlist;
}
}

105
app/Http/Controllers/Agent/helpdesk/MailController.php
View File

@@ -27,16 +27,16 @@ use PhpImap\Mailbox as ImapMailbox;
*
* @author Ladybird <info@ladybirdweb.com>
*/
class MailController extends Controller
{
class MailController extends Controller {
/**
* constructor
* Create a new controller instance.
*
* @param type TicketController $TicketController
*/
public function __construct(TicketWorkflowController $TicketWorkflowController)
{
public function __construct(TicketWorkflowController $TicketWorkflowController) {
$this->middleware('board');
$this->TicketWorkflowController = $TicketWorkflowController;
}
@@ -45,8 +45,7 @@ class MailController extends Controller
*
* @return type
*/
public function readmails(Emails $emails, Email $settings_email, System $system, Ticket $ticket)
{
public function readmails(Emails $emails, Email $settings_email, System $system, Ticket $ticket) {
// $path_url = $system->first()->url;
if ($settings_email->first()->email_fetching == 1) {
if ($settings_email->first()->all_emails == 1) {
@@ -81,7 +80,7 @@ class MailController extends Controller
$protocol = $fetching_encryption2;
} else {
if ($e_mail->fetching_protocol) {
$fetching_protocol = '/'.$e_mail->fetching_protocol;
$fetching_protocol = '/' . $e_mail->fetching_protocol;
} else {
$fetching_protocol = '';
}
@@ -90,13 +89,13 @@ class MailController extends Controller
} else {
$fetching_encryption = '';
}
$protocol = $fetching_protocol.$fetching_encryption;
$protocol = $fetching_protocol . $fetching_encryption;
}
$imap_config = '{'.$host.':'.$port.$protocol.'}INBOX';
$imap_config = '{' . $host . ':' . $port . $protocol . '}INBOX';
$password = Crypt::decrypt($e_mail->password);
$mailbox = new ImapMailbox($imap_config, $e_mail->email_address, $password, __DIR__);
$mails = [];
$mailsIds = $mailbox->searchMailBox('SINCE '.date('d-M-Y', strtotime('-1 day')));
$mailsIds = $mailbox->searchMailBox('SINCE ' . date('d-M-Y', strtotime('-1 day')));
if (!$mailsIds) {
die('Mailbox is empty');
}
@@ -111,14 +110,32 @@ class MailController extends Controller
$collaborator = null;
}
$body = $mail->textHtml;
if ($body == null) {
$body = $mailbox->backup_getmail($mailId);
$body = str_replace('\r\n', '<br/>', $body);
if ($body != null) {
$body = self::trimTableTag($body);
}
// if mail body has no messages fetch backup mail
if ($body == null) {
$body = $mail->textPlain;
}
if ($body == null) {
$attach = $mail->getAttachments();
$path = $attach['html-body']->filePath;
if ($path == null) {
$path = $attach['text-body']->filePath;
}
$body = file_get_contents($path);
//dd($body);
$body = self::trimTableTag($body);
}
// if ($body == null) {
// $body = $mailbox->backup_getmail($mailId);
// $body = str_replace('\r\n', '<br/>', $body);
// }
$date = $mail->date;
$datetime = $overview[0]->date;
$date_time = explode(' ', $datetime);
$date = $date_time[1].'-'.$date_time[2].'-'.$date_time[3].' '.$date_time[4];
$date = $date_time[1] . '-' . $date_time[2] . '-' . $date_time[3] . ' ' . $date_time[4];
$date = date('Y-m-d H:i:s', strtotime($date));
if (isset($mail->subject)) {
$subject = $mail->subject;
@@ -130,19 +147,19 @@ class MailController extends Controller
$ticket_source = Ticket_source::where('name', '=', 'email')->first();
$source = $ticket_source->id;
$phone = '';
$phonecode = '';
$mobile_number = '';
$assign = $get_helptopic->auto_assign;
$form_data = null;
$team_assign = null;
$ticket_status = null;
$result = $this->TicketWorkflowController->workflow($fromaddress, $fromname, $subject, $body, $phone, $helptopic, $sla, $priority, $source, $collaborator, $dept, $assign, $team_assign, $ticket_status, $form_data, $auto_response);
$result = $this->TicketWorkflowController->workflow($fromaddress, $fromname, $subject, $body, $phone, $phonecode, $mobile_number, $helptopic, $sla, $priority, $source, $collaborator, $dept, $assign, $team_assign, $ticket_status, $form_data, $auto_response);
// dd($result);
if ($result[1] == true) {
$ticket_table = Tickets::where('ticket_number', '=', $result[0])->first();
$thread_id = Ticket_Thread::where('ticket_id', '=', $ticket_table->id)->max('id');
// $thread_id = Ticket_Thread::whereRaw('id = (select max(`id`) from ticket_thread)')->first();
$thread_id = $thread_id;
foreach ($mail->getAttachments() as $attachment) {
$support = 'support';
// echo $_SERVER['DOCUMENT_ROOT'];
@@ -153,7 +170,7 @@ class MailController extends Controller
// var_dump($attachment->filePath);
// dd($filepath);
// $path = $dir_img_path[0]."/code/public/".$filepath[1];
$path = public_path().$filepath[1];
$path = public_path() . $filepath[1];
// dd($path);
$filesize = filesize($path);
$file_data = file_get_contents($path);
@@ -162,9 +179,8 @@ class MailController extends Controller
$string = str_replace('-', '', $attachment->name);
$filename = explode('src', $attachment->filePath);
$filename = str_replace('\\', '', $filename);
$body = str_replace('cid:'.$imageid, $filepath[1], $body);
$body = str_replace('cid:' . $imageid, $filepath[1], $body);
$pos = strpos($body, $filepath[1]);
if ($pos == false) {
if ($settings_email->first()->attachment == 1) {
$upload = new Ticket_attachments();
@@ -208,8 +224,7 @@ class MailController extends Controller
*
* @return type string
*/
public function separate_reply($body)
{
public function separate_reply($body) {
$body2 = explode('---Reply above this line---', $body);
$body3 = $body2[0];
@@ -223,8 +238,7 @@ class MailController extends Controller
*
* @return type string
*/
public function decode_imap_text($str)
{
public function decode_imap_text($str) {
$result = '';
$decode_header = imap_mime_header_decode($str);
foreach ($decode_header as $obj) {
@@ -239,8 +253,7 @@ class MailController extends Controller
*
* @return type
*/
public function fetch_attachments()
{
public function fetch_attachments() {
$uploads = Upload::all();
foreach ($uploads as $attachment) {
$image = @imagecreatefromstring($attachment->file);
@@ -248,8 +261,8 @@ class MailController extends Controller
imagejpeg($image, null, 80);
$data = ob_get_contents();
ob_end_clean();
$var = '<a href="" target="_blank"><img src="data:image/jpg;base64,'.base64_encode($data).'"/></a>';
echo '<br/><span class="mailbox-attachment-icon has-img">'.$var.'</span>';
$var = '<a href="" target="_blank"><img src="data:image/jpg;base64,' . base64_encode($data) . '"/></a>';
echo '<br/><span class="mailbox-attachment-icon has-img">' . $var . '</span>';
}
}
@@ -260,14 +273,42 @@ class MailController extends Controller
*
* @return type file
*/
public function get_data($id)
{
public function get_data($id) {
$attachments = App\Model\helpdesk\Ticket\Ticket_attachments::where('id', '=', $id)->get();
foreach ($attachments as $attachment) {
header('Content-type: application/'.$attachment->type.'');
header('Content-Disposition: inline; filename='.$attachment->name.'');
header('Content-type: application/' . $attachment->type . '');
header('Content-Disposition: inline; filename=' . $attachment->name . '');
header('Content-Transfer-Encoding: binary');
echo $attachment->file;
}
}
public static function trimTableTag($html) {
if (strpos('<table>', $html) != false) {
$first_pos = strpos($html, '<table');
$fist_string = substr_replace($html, '', 0, $first_pos);
$last_pos = strrpos($fist_string, '</table>', -1);
$total = strlen($fist_string);
$diff = $total - $last_pos;
$str = substr_replace($fist_string, '', $last_pos, -1);
$final_str = str_finish($str, '</table>');
return $final_str;
}
return $html;
}
public static function trim3D($html) {
$body = str_replace('=3D', '', $html);
return $body;
}
public static function trimInjections($html, $tags = ['<script>', '</script>', '<style>', '</style>', '<?php', '?>']) {
$replace = [];
foreach ($tags as $key => $tag) {
$replace[$key] = htmlspecialchars($tag);
}
$body = str_replace($tags, $replace, $html);
return $body;
}
}

104
app/Http/Controllers/Agent/helpdesk/OrganizationController.php
View File

@@ -11,10 +11,12 @@ use App\Http\Requests\helpdesk\OrganizationUpdate;
// models
/* Define OrganizationRequest to validate the create form */
use App\Model\helpdesk\Agent_panel\Organization;
/* Define OrganizationUpdate to validate the create form */
use App\Model\helpdesk\Agent_panel\User_org;
/* Define OrganizationUpdate to validate the create form */
use App\User;
// classes
use Exception;
use Lang;
/**
* OrganizationController
@@ -54,7 +56,7 @@ class OrganizationController extends Controller
/* get all values of table organization */
return view('themes.default1.agent.helpdesk.organization.index');
} catch (Exception $e) {
return view('404');
return redirect()->back()->with('fails', $e->getMessage());
}
}
@@ -131,7 +133,7 @@ class OrganizationController extends Controller
try {
return view('themes.default1.agent.helpdesk.organization.create');
} catch (Exception $e) {
return view('404');
return redirect()->back()->with('fails', $e->getMessage());
}
}
@@ -150,14 +152,14 @@ class OrganizationController extends Controller
/* Check whether function success or not */
if ($org->fill($request->input())->save() == true) {
/* redirect to Index page with Success Message */
return redirect('organizations')->with('success', 'Organization Created Successfully');
return redirect('organizations')->with('success', Lang::get('lang.organization_created_successfully'));
} else {
/* redirect to Index page with Fails Message */
return redirect('organizations')->with('fails', 'Organization can not Create');
return redirect('organizations')->with('fails', Lang::get('lang.organization_can_not_create'));
}
} catch (Exception $e) {
/* redirect to Index page with Fails Message */
return redirect('organizations')->with('fails', 'Organization can not Create');
return redirect('organizations')->with('fails', Lang::get('lang.organization_can_not_create'));
}
}
@@ -177,7 +179,7 @@ class OrganizationController extends Controller
/* To view page */
return view('themes.default1.agent.helpdesk.organization.show', compact('orgs'));
} catch (Exception $e) {
return redirect()->back()->with('fails', $e->errorInfo[2]);
return redirect()->back()->with('fails', $e->getMessage());
}
}
@@ -197,7 +199,7 @@ class OrganizationController extends Controller
/* To view page */
return view('themes.default1.agent.helpdesk.organization.edit', compact('orgs'));
} catch (Exception $e) {
return view('404');
return redirect()->back()->with('fails', $e->getMessage());
}
}
@@ -212,22 +214,22 @@ class OrganizationController extends Controller
*/
public function update($id, Organization $org, OrganizationUpdate $request)
{
/* select the field by id */
$orgs = $org->whereId($id)->first();
/* update the organization table */
/* Check whether function success or not */
try {
/* select the field by id */
$orgs = $org->whereId($id)->first();
/* update the organization table */
/* Check whether function success or not */
if ($orgs->fill($request->input())->save() == true) {
/* redirect to Index page with Success Message */
return redirect('organizations')->with('success', 'Organization Updated Successfully');
return redirect('organizations')->with('success', Lang::get('lang.organization_updated_successfully'));
} else {
/* redirect to Index page with Fails Message */
return redirect('organizations')->with('fails', 'Organization can not Update');
return redirect('organizations')->with('fails', Lang::get('lang.organization_can_not_update'));
}
} catch (Exception $e) {
// dd($e);
/* redirect to Index page with Fails Message */
return redirect('organizations')->with('fails', $e->errorInfo[2]);
return redirect('organizations')->with('fails', $e->getMessage());
}
}
@@ -240,22 +242,21 @@ class OrganizationController extends Controller
*/
public function destroy($id, Organization $org, User_org $user_org)
{
/* select the field by id */
$orgs = $org->whereId($id)->first();
$user_orgs = $user_org->where('org_id', '=', $id)->get();
foreach ($user_orgs as $user_org) {
$user_org->delete();
}
/* Delete the field selected from the table */
/* Check whether function success or not */
try {
/* select the field by id */
$orgs = $org->whereId($id)->first();
$user_orgs = $user_org->where('org_id', '=', $id)->get();
foreach ($user_orgs as $user_org) {
$user_org->delete();
}
/* Delete the field selected from the table */
/* Check whether function success or not */
$orgs->delete();
/* redirect to Index page with Success Message */
return redirect('organizations')->with('success', 'Organization Deleted Successfully');
return redirect('organizations')->with('success', Lang::get('lang.organization_deleted_successfully'));
} catch (Exception $e) {
/* redirect to Index page with Fails Message */
return redirect('organizations')->with('fails', $e->errorInfo[2]);
return redirect('organizations')->with('fails', $e->getMessage());
}
}
@@ -278,4 +279,53 @@ class OrganizationController extends Controller
return 1;
}
/**
* get the report of organizations.
*
* @param type $id
* @param type $date111
* @param type $date122
*
* @return type array
*/
public function orgChartData($id, $date111 = '', $date122 = '')
{
$date11 = strtotime($date122);
$date12 = strtotime($date111);
if ($date11 && $date12) {
$date2 = $date12;
$date1 = $date11;
} else {
// generating current date
$date2 = strtotime(date('Y-m-d'));
$date3 = date('Y-m-d');
$format = 'Y-m-d';
// generating a date range of 1 month
$date1 = strtotime(date($format, strtotime('-1 month'.$date3)));
}
$return = '';
$last = '';
for ($i = $date1; $i <= $date2; $i = $i + 86400) {
$thisDate = date('Y-m-d', $i);
$user_orga_relation_id = '';
$user_orga_relations = User_org::where('org_id', '=', $id)->get();
foreach ($user_orga_relations as $user_orga_relation) {
$user_orga_relation_id[] = $user_orga_relation->user_id;
}
$created = \DB::table('tickets')->select('created_at')->whereIn('user_id', $user_orga_relation_id)->where('created_at', 'LIKE', '%'.$thisDate.'%')->count();
$closed = \DB::table('tickets')->select('closed_at')->whereIn('user_id', $user_orga_relation_id)->where('closed_at', 'LIKE', '%'.$thisDate.'%')->count();
$reopened = \DB::table('tickets')->select('reopened_at')->whereIn('user_id', $user_orga_relation_id)->where('reopened_at', 'LIKE', '%'.$thisDate.'%')->count();
$value = ['date' => $thisDate, 'open' => $created, 'closed' => $closed, 'reopened' => $reopened];
$array = array_map('htmlentities', $value);
$json = html_entity_decode(json_encode($array));
$return .= $json.',';
}
$last = rtrim($return, ',');
$users = User::whereId($id)->first();
return '['.$last.']';
}
}

242
app/Http/Controllers/Agent/helpdesk/TicketController.php
View File

@@ -9,8 +9,8 @@ use App\Http\Controllers\Controller;
// requests
use App\Http\Requests\helpdesk\CreateTicketRequest;
use App\Http\Requests\helpdesk\TicketRequest;
// models
use App\Model\helpdesk\Agent\Department;
// models
use App\Model\helpdesk\Agent\Teams;
use App\Model\helpdesk\Email\Emails;
use App\Model\helpdesk\Form\Fields;
@@ -28,14 +28,18 @@ use App\Model\helpdesk\Ticket\Ticket_source;
use App\Model\helpdesk\Ticket\Ticket_Status;
use App\Model\helpdesk\Ticket\Ticket_Thread;
use App\Model\helpdesk\Ticket\Tickets;
use App\Model\helpdesk\Utility\CountryCode;
use App\Model\helpdesk\Utility\Date_time_format;
use App\Model\helpdesk\Utility\Timezones;
use App\User;
use Auth;
use DB;
use Exception;
use ForceUTF8\Encoding;
use GeoIP;
// classes
use Hash;
use Illuminate\Http\Request;
use Illuminate\support\Collection;
use Input;
use Lang;
@@ -160,6 +164,11 @@ class TicketController extends Controller
return view('themes.default1.agent.helpdesk.ticket.overdue');
}
/**
* Ajax response overdue tickets.
*
* @return type json
*/
public function getOverdueTickets()
{
if (Auth::user()->role == 'agent') {
@@ -242,9 +251,12 @@ class TicketController extends Controller
*
* @return type response
*/
public function newticket()
public function newticket(CountryCode $code)
{
return view('themes.default1.agent.helpdesk.ticket.new');
$location = GeoIP::getLocation();
$phonecode = $code->where('iso', '=', $location['isoCode'])->first();
return view('themes.default1.agent.helpdesk.ticket.new')->with('phonecode', $phonecode->phonecode);
}
/**
@@ -254,7 +266,7 @@ class TicketController extends Controller
*
* @return type response
*/
public function post_newticket(CreateTicketRequest $request)
public function post_newticket(CreateTicketRequest $request, CountryCode $code)
{
try {
$email = $request->input('email');
@@ -271,15 +283,41 @@ class TicketController extends Controller
$body = $request->input('body');
$priority = $request->input('priority');
$phone = $request->input('phone');
$phonecode = $request->input('code');
$mobile_number = $request->input('mobile');
$source = Ticket_source::where('name', '=', 'agent')->first();
$headers = null;
$help = Help_topic::where('id', '=', $helptopic)->first();
$form_data = null;
$auto_response = 0;
$status = 1;
if ($phone != null || $mobile_number != null) {
$location = GeoIP::getLocation();
$geoipcode = $code->where('iso', '=', $location['isoCode'])->first();
if ($phonecode == null) {
$data = [
'fails' => Lang::get('lang.country-code-required-error'),
'phonecode' => $geoipcode->phonecode,
'country_code_error' => 1,
];
return Redirect()->back()->with($data)->withInput($request->except('password'));
} else {
$code = CountryCode::select('phonecode')->where('phonecode', '=', $phonecode)->get();
if (!count($code)) {
$data = [
'fails' => Lang::get('lang.incorrect-country-code-error'),
'phonecode' => $geoipcode->phonecode,
'country_code_error' => 1,
];
return Redirect()->back()->with($data)->withInput($request->except('password'));
}
}
}
//create user
if ($this->create_user($email, $fullname, $subject, $body, $phone, $helptopic, $sla, $priority, $source->id, $headers, $help->department, $assignto, $form_data, $auto_response, $status)) {
return Redirect('newticket')->with('success', 'Ticket created successfully!');
if ($this->create_user($email, $fullname, $subject, $body, $phone, $phonecode, $mobile_number, $helptopic, $sla, $priority, $source->id, $headers, $help->department, $assignto, $form_data, $auto_response, $status)) {
return Redirect('newticket')->with('success', Lang::get('lang.Ticket-created-successfully'));
} else {
return Redirect('newticket')->with('fails', 'fails');
}
@@ -549,12 +587,11 @@ class TicketController extends Controller
*
* @return type bool
*/
public function create_user($emailadd, $username, $subject, $body, $phone, $helptopic, $sla, $priority, $source, $headers, $dept, $assignto, $from_data, $auto_response, $status)
public function create_user($emailadd, $username, $subject, $body, $phone, $phonecode, $mobile_number, $helptopic, $sla, $priority, $source, $headers, $dept, $assignto, $from_data, $auto_response, $status)
{
// define global variables
$email;
$username;
// check emails
$ticket_creator = $username;
$checkemail = $this->checkEmail($emailadd);
@@ -571,6 +608,7 @@ class TicketController extends Controller
$user->email = $emailadd;
$user->password = Hash::make($password);
$user->phone_number = $phone;
$user->country_code = $phonecode;
$user->role = 'user';
$user->active = '1';
// mail user his/her password
@@ -607,7 +645,6 @@ class TicketController extends Controller
} else {
$sign = $company;
}
if ($source == 3) {
try {
if ($auto_response == 0) {
@@ -667,7 +704,7 @@ class TicketController extends Controller
$emails_to_be_sent = array_unique($set_mails, SORT_REGULAR);
foreach ($emails_to_be_sent as $email_data) {
try {
$this->PhpMailController->sendmail($from = $this->PhpMailController->mailfrom('0', $ticketdata->dept_id), $to = ['user' => $email_data['to_user'], 'email' => $email_data['to_email']], $message = ['subject' => $updated_subject, 'body' => $body, 'scenario' => $mail], $template_variables = ['ticket_agent_name' => $email_data['to_user_name'], 'ticket_client_name' => $username, 'ticket_client_email' => $emailadd, 'user' => $email_data['to_user_name'], 'ticket_number' => $ticket_number2, 'email_address' => $emailadd, 'name' => $ticket_creator]);
$this->PhpMailController->sendmail($from = $this->PhpMailController->mailfrom('0', $ticketdata->dept_id), $to = ['user' => $email_data['to_user'], 'email' => $email_data['to_email']], $message = ['subject' => $updated_subject, 'body' => Encoding::fixUTF8($body), 'scenario' => $mail], $template_variables = ['ticket_agent_name' => $email_data['to_user_name'], 'ticket_client_name' => $username, 'ticket_client_email' => $emailadd, 'user' => $email_data['to_user_name'], 'ticket_number' => $ticket_number2, 'email_address' => $emailadd, 'name' => $ticket_creator]);
} catch (\Exception $e) {
}
}
@@ -870,6 +907,7 @@ class TicketController extends Controller
$thread->title = $subject;
$thread->body = $body;
if ($thread->save()) {
\Event::fire('ticket.details', ['ticket' => $thread]); //get the ticket details
return true;
}
}
@@ -925,7 +963,6 @@ class TicketController extends Controller
$ticket_number = $ticket_status->ticket_number;
$system_from = $this->company();
$sending_emails = Emails::where('department', '=', $ticket_status->dept_id)->first();
if ($sending_emails == null) {
$from_email = $this->system_mail();
@@ -1409,9 +1446,9 @@ class TicketController extends Controller
$ticket_collaborator->role = 'ccc';
$ticket_collaborator->save();
return '<div id="alert11" class="alert alert-dismissable" style="color:#60B23C;background-color:#F2F2F2;"><button id="dismiss11" type="button" class="close" data-dismiss="alert" aria-hidden="true">×</button><h4><i class="icon fa fa-check"></i>Success!</h4><h4><i class="icon fa fa-user"></i>'.$data->user_name.'</h4><div id="message-success1">'.$data->email.'</div></div>';
return '<div id="alert11" class="alert alert-dismissable" style="color:#60B23C;background-color:#F2F2F2;"><button id="dismiss11" type="button" class="close" data-dismiss="alert" aria-hidden="true">×</button><h4><i class="icon fa fa-check"></i>Success!</h4><h4><i class="icon fa fa-user"></i>'.$data->user_name.'</h4><div id="message-success1">'.$data->email.'</div></div>';
} else {
return '<div id="alert11" class="alert alert-warning alert-dismissable"><button id="dismiss11" type="button" class="close" data-dismiss="alert" aria-hidden="true">×</button><h4><i class="icon fa fa-warning"></i>'.$data->user_name.'</h4><div id="message-success1">'.$data->email.'<br/>This user already Collaborated</div></div>';
return '<div id="alert11" class="alert alert-warning alert-dismissable"><button id="dismiss11" type="button" class="close" data-dismiss="alert" aria-hidden="true">×</button><h4><i class="icon fa fa-warning"></i>'.$data->user_name.'</h4><div id="message-success1">'.$data->email.'<br/>This user already Collaborated</div></div>';
}
}
@@ -1429,7 +1466,7 @@ class TicketController extends Controller
$ticket_id = Input::get('ticket_id');
$user_search = User::where('email', '=', $email)->first();
if (isset($user_serach)) {
return '<div id="alert11" class="alert alert-warning alert-dismissable" ><button id="dismiss11" type="button" class="close" data-dismiss="alert" aria-hidden="true">×</button><h4><i class="icon fa fa-alert"></i>Alert!</h4><div id="message-success1">This user already Exists</div></div>';
return '<div id="alert11" class="alert alert-warning alert-dismissable" ><button id="dismiss11" type="button" class="close" data-dismiss="alert" aria-hidden="true">×</button><h4><i class="icon fa fa-alert"></i>Alert!</h4><div id="message-success1">This user already Exists</div></div>';
} else {
$company = $this->company();
$user = new User();
@@ -1451,7 +1488,7 @@ class TicketController extends Controller
$ticket_collaborator->role = 'ccc';
$ticket_collaborator->save();
return '<div id="alert11" class="alert alert-dismissable" style="color:#60B23C;background-color:#F2F2F2;"><button id="dismiss11" type="button" class="close" data-dismiss="alert" aria-hidden="true">×</button><h4><i class="icon fa fa-user"></i>'.$user->user_name.'</h4><div id="message-success1">'.$user->email.'</div></div>';
return '<div id="alert11" class="alert alert-dismissable" style="color:#60B23C;background-color:#F2F2F2;"><button id="dismiss11" type="button" class="close" data-dismiss="alert" aria-hidden="true">×</button><h4><i class="icon fa fa-user"></i>'.$user->user_name.'</h4><div id="message-success1">'.$user->email.'</div></div>';
}
}
@@ -1495,7 +1532,7 @@ class TicketController extends Controller
$ticket->closed = 0;
$ticket->closed_at = null;
$ticket->save();
} elseif ($value == 'Clean up') {
} elseif ($value == 'Delete forever') {
$thread = Ticket_Thread::where('ticket_id', '=', $ticket->id)->get();
foreach ($thread as $th_id) {
// echo $th_id->id." ";
@@ -1560,9 +1597,9 @@ class TicketController extends Controller
}
/**
*adding offset to updated_at time.
* adding offset to updated_at time.
*
*@return date
* @return date
*/
public static function timeOffset($utc)
{
@@ -1578,7 +1615,7 @@ class TicketController extends Controller
/**
* to get user date time format.
*
*@return string
* @return string
*/
public static function getDateTimeFormat()
{
@@ -1664,9 +1701,32 @@ class TicketController extends Controller
*
* @return type Redirect
*/
public function rating($id, $rating)
public function rating($id, Request $request, \App\Model\helpdesk\Ratings\RatingRef $rating_ref)
{
Tickets::where('id', $id)->update(['rating' => $rating]);
foreach ($request->all() as $key => $value) {
if (strpos($key, '_') !== false) {
$ratName = str_replace('_', ' ', $key);
} else {
$ratName = $key;
}
$ratID = \App\Model\helpdesk\Ratings\Rating::where('name', '=', $ratName)->first();
$ratingrefs = $rating_ref->where('rating_id', '=', $ratID->id)->where('ticket_id', '=', $id)->first();
if ($ratingrefs !== null) {
$ratingrefs->rating_id = $ratID->id;
$ratingrefs->ticket_id = $id;
$ratingrefs->thread_id = '0';
$ratingrefs->rating_value = $value;
$ratingrefs->save();
} else {
$rating_ref->rating_id = $ratID->id;
$rating_ref->ticket_id = $id;
$rating_ref->thread_id = '0';
$rating_ref->rating_value = $value;
$rating_ref->save();
}
}
return redirect()->back()->with('Success', 'Thank you for your rating!');
}
@@ -1676,17 +1736,37 @@ class TicketController extends Controller
*
* @return type Redirect
*/
public function ratingReply($id, $rating)
public function ratingReply($id, Request $request, \App\Model\helpdesk\Ratings\RatingRef $rating_ref)
{
$thread = Ticket_Thread::whereId($id)->first();
// $last_average = $thread->reply_rating;
//$total_numbers = $thread->rating_count;
//$new_number = $rating;
//$new_average = (($last_average * $total_numbers) + $new_number) / ($total_numbers + 1);
//$thread->rating_count += 1;
$thread->reply_rating = $rating;
$thread->save();
// $thread->set('rating_count', 'rating_count+1', FALSE)->update(['ratingreply' => $new_average]);
foreach ($request->all() as $key => $value) {
$key1 = explode(',', $key);
if (strpos($key1[0], '_') !== false) {
$ratName = str_replace('_', ' ', $key1[0]);
} else {
$ratName = $key1[0];
}
$ratID = \App\Model\helpdesk\Ratings\Rating::where('name', '=', $ratName)->first();
$ratingrefs = $rating_ref->where('rating_id', '=', $ratID->id)->where('thread_id', '=', $key1[1])->first();
if ($ratingrefs !== null) {
$ratingrefs->rating_id = $ratID->id;
$ratingrefs->ticket_id = $id;
$ratingrefs->thread_id = $key1[1];
$ratingrefs->rating_value = $value;
$ratingrefs->save();
} else {
$rating_ref->rating_id = $ratID->id;
$rating_ref->ticket_id = $id;
$rating_ref->thread_id = $key1[1];
$rating_ref->rating_value = $value;
$rating_ref->save();
}
}
return redirect()->back()->with('Success', 'Thank you for your rating!');
}
@@ -1721,7 +1801,14 @@ $thread->reply_rating = $rating;
$diff = round(abs($to_time - $from_time) / 60, 2);
if ($diff < $cad && Auth::user()->id != $ticket->lock_by) {
return 0; //ticket is locked
$user_data = User::select('user_name', 'first_name', 'last_name')->where('id', '=', $ticket->lock_by)->first();
if ($user_data->first_name != '') {
$name = $user_data->first_name.' '.$user_data->last_name;
} else {
$name = $user_data->username;
}
return Lang::get('lang.locked-ticket')." <a href='".route('user.show', $ticket->lock_by)."'>".$name.'</a>&nbsp;'.$diff.'&nbsp'.Lang::get('lang.minutes-ago'); //ticket is locked
} elseif ($diff < $cad && Auth::user()->id == $ticket->lock_by) {
$ticket = Tickets::where('id', '=', $id)->first();
$ticket->lock_at = date('Y-m-d H:i:s');
@@ -1798,8 +1885,8 @@ $thread->reply_rating = $rating;
if (Alert::first()->internal_status == 1 || Alert::first()->internal_assigned_agent == 1) {
// ticket assigned send mail
Mail::send('emails.Ticket_assign', ['agent' => $agent, 'ticket_number' => $ticket_number, 'from' => $company, 'master' => $master, 'system' => $system], function ($message) use ($agent_email, $agent, $ticket_number, $ticket_subject) {
$message->to($agent_email, $agent)->subject($ticket_subject.'[#'.$ticket_number.']');
});
$message->to($agent_email, $agent)->subject($ticket_subject.'[#'.$ticket_number.']');
});
}
return 1;
@@ -1821,15 +1908,14 @@ $thread->reply_rating = $rating;
$email = $email;
$ticket_id = $ticket_id;
$validator = \Validator::make(
['email' => $email,
'name' => $name, ],
['email' => 'required|email',
]
['email' => $email,
'name' => $name, ], ['email' => 'required|email',
]
);
$user = User::where('email', '=', $email)->first();
$count = count($user);
if ($count === 1) {
return 0;
return 0;
} elseif ($validator->fails()) {
return 2;
} else {
@@ -1863,7 +1949,7 @@ $thread->reply_rating = $rating;
} else {
$ticket = Tickets::select('user_id')->where('id', '=', $id)->first();
$ticket_data = Tickets::select('ticket_number', 'id')
->where('user_id', '=', $ticket->user_id)->where('id', '!=', $id)->where('status', '=', 1)->get();
->where('user_id', '=', $ticket->user_id)->where('id', '!=', $id)->where('status', '=', 1)->get();
foreach ($ticket_data as $value) {
$title = Ticket_Thread::select('title')->where('ticket_id', '=', $value->id)->first();
echo "<option value='$value->id'>".$title->title.'</option>';
@@ -1896,9 +1982,9 @@ $thread->reply_rating = $rating;
} else {
$ticket = Tickets::select('user_id')->where('id', '=', $id)->first();
$ticket_data = Tickets::select('ticket_number', 'id')
->where('user_id', '=', $ticket->user_id)
->where('id', '!=', $id)
->where('status', '=', 1)->get();
->where('user_id', '=', $ticket->user_id)
->where('id', '!=', $id)
->where('status', '=', 1)->get();
if (isset($ticket_data) && count($ticket_data) >= 1) {
return 1;
} else {
@@ -1936,13 +2022,13 @@ $thread->reply_rating = $rating;
$thread = Ticket_thread::where('ticket_id', '=', $value)->first();
$ticket = Tickets::select('ticket_number')->where('id', '=', $value)->first();
Ticket_thread::where('ticket_id', '=', $value)
->update(['ticket_id' => $p_id]);
->update(['ticket_id' => $p_id]);
Ticket_Form_Data::where('ticket_id', '=', $value)
->update(['ticket_id' => $p_id]);
->update(['ticket_id' => $p_id]);
Ticket_Collaborator::where('ticket_id', '=', $value)
->update(['ticket_id' => $p_id]);
->update(['ticket_id' => $p_id]);
Tickets::where('id', '=', $value)
->update(['status' => 3]);
->update(['status' => 3]);
if (!empty(Input::get('reason'))) {
$reason = Input::get('reason');
} else {
@@ -1950,7 +2036,7 @@ $thread->reply_rating = $rating;
}
if (!empty(Input::get('title'))) {
Ticket_thread::where('ticket_id', '=', $p_id)->first()
->update(['title' => Input::get('title')]);
->update(['title' => Input::get('title')]);
}
$new_thread = new Ticket_thread();
@@ -1961,8 +2047,8 @@ $thread->reply_rating = $rating;
$new_thread->is_internal = 0;
$new_thread->title = $thread->title;
$new_thread->body = Lang::get('lang.get_merge_message').
"&nbsp;&nbsp;<a href='".route('ticket.thread', [$p_id]).
"'>#".$parent_ticket->ticket_number.'</a><br><br><b>'.Lang::get('lang.merge-reason').'</b>'.$reason;
"&nbsp;&nbsp;<a href='".route('ticket.thread', [$p_id]).
"'>#".$parent_ticket->ticket_number.'</a><br><br><b>'.Lang::get('lang.merge-reason').':</b>&nbsp;&nbsp;'.$reason;
$new_thread->format = $thread->format;
$new_thread->ip_address = $thread->ip_address;
@@ -1973,7 +2059,7 @@ $thread->reply_rating = $rating;
$new_parent_thread->source = $parent_thread->source;
$new_parent_thread->is_internal = 1;
$new_parent_thread->title = $thread->title;
$new_parent_thread->body = Lang::get('lang.ticket')."&nbsp;<a href='".route('ticket.thread', [$value])."'>#".$ticket->ticket_number.'</a>&nbsp'.Lang::get('lang.ticket_merged').'<br><br><b>'.Lang::get('lang.merge-reason').'</b>'.$reason;
$new_parent_thread->body = Lang::get('lang.ticket')."&nbsp;<a href='".route('ticket.thread', [$value])."'>#".$ticket->ticket_number.'</a>&nbsp'.Lang::get('lang.ticket_merged').'<br><br><b>'.Lang::get('lang.merge-reason').':</b>&nbsp;&nbsp;'.$reason;
$new_parent_thread->format = $parent_thread->format;
$new_parent_thread->ip_address = $parent_thread->ip_address;
if ($new_thread->save() && $new_parent_thread->save()) {
@@ -1998,16 +2084,17 @@ $thread->reply_rating = $rating;
}
/*
*chumper's function to return data to chumper datatable.
*@param Array-object $tickets
* chumper's function to return data to chumper datatable.
* @param Array-object $tickets
*
*@return Array-object
* @return Array-object
*/
public static function getTable($tickets)
{
return \Datatable::collection(new Collection($tickets))
->addColumn('id', function ($ticket) {
return "<input type='checkbox' name='select_all[]' id='".$ticket->id."' onclick='someFunction(this.id)' class='selectval icheckbox_flat-blue' value='".$ticket->id."'></input>";
return "<input type='checkbox' name='select_all[]' id='".$ticket->id."' onclick='someFunction(this.id)' class='selectval icheckbox_flat-blue' value='".$ticket->id."'></input>";
})
->addColumn('subject', function ($ticket) {
$subject = DB::table('ticket_thread')->select('title')->where('ticket_id', '=', $ticket->id)->first();
@@ -2063,8 +2150,9 @@ $thread->reply_rating = $rating;
})
->addColumn('from', function ($ticket) {
$from = DB::table('users')->select('user_name')->where('id', '=', $ticket->user_id)->first();
$url = route('user.show', $ticket->user_id);
return "<a href='../user/".$ticket->user_id."' title='".Lang::get('lang.see-profile1').' '.ucfirst($from->user_name).'&apos;'.Lang::get('lang.see-profile2')."'><span style='color:#508983'>".ucfirst($from->user_name).'</span></a>';
return "<a href='".$url."' title='".Lang::get('lang.see-profile1').' '.ucfirst($from->user_name).'&apos;'.Lang::get('lang.see-profile2')."'><span style='color:#508983'>".ucfirst($from->user_name).'</span></a>';
})
// ->addColumn('Last Replier', function ($ticket) {
// $TicketData = Ticket_Thread::where('ticket_id', '=', $ticket->id)->where('is_internal', '=', 0)->max('id');
@@ -2080,7 +2168,6 @@ $thread->reply_rating = $rating;
// $username = $LastResponse->user_name;
// }
// }
// return "<a href='' title=''><span style='color:".$rep."'>".ucfirst($username).'</span></a>';
// })
->addColumn('assigned_to', function ($ticket) {
@@ -2088,8 +2175,9 @@ $thread->reply_rating = $rating;
return "<span style='color:red'>Unassigned</span>";
} else {
$assign = DB::table('users')->where('id', '=', $ticket->assigned_to)->first();
$url = route('user.show', $ticket->assigned_to);
return "<a href='../user/".$ticket->assigned_to."' title='".Lang::get('lang.see-profile1').' '.ucfirst($assign->first_name).'&apos;'.Lang::get('lang.see-profile2')."'><span style='color:green'>".ucfirst($assign->first_name).' '.ucfirst($assign->last_name).'</span></a>';
return "<a href='".$url."' title='".Lang::get('lang.see-profile1').' '.ucfirst($assign->first_name).'&apos;'.Lang::get('lang.see-profile2')."'><span style='color:green'>".ucfirst($assign->first_name).' '.ucfirst($assign->last_name).'</span></a>';
}
})
->addColumn('Last', function ($ticket) {
@@ -2103,4 +2191,42 @@ $thread->reply_rating = $rating;
->orderColumns('subject', 'from', 'assigned_to', 'Last Replier', 'ticket_number', 'priority', 'Last')
->make();
}
//Auto-close tickets
public function autoCloseTickets()
{
$workflow = \App\Model\helpdesk\Workflow\WorkflowClose::whereId(1)->first();
if ($workflow->condition == 1) {
$overdues = Tickets::where('status', '=', 1)->where('isanswered', '=', 0)->orderBy('id', 'DESC')->get();
if (count($overdues) == 0) {
$tickets = null;
} else {
$i = 0;
foreach ($overdues as $overdue) {
// $sla_plan = Sla_plan::where('id', '=', $overdue->sla)->first();
$ovadate = $overdue->created_at;
$new_date = date_add($ovadate, date_interval_create_from_date_string($workflow->days.' days')).'<br/><br/>';
if (date('Y-m-d H:i:s') > $new_date) {
$i++;
$overdue->status = 3;
$overdue->closed = 1;
$overdue->closed_at = date('Y-m-d H:i:s');
$overdue->save();
// if($workflow->send_email == 1) {
// $this->PhpMailController->sendmail($from = $this->PhpMailController->mailfrom('0', $overdue->dept_id), $to = ['name' => $user_name, 'email' => $email], $message = ['subject' => $ticket_subject.'[#'.$ticket_number.']', 'scenario' => 'close-ticket'], $template_variables = ['ticket_number' => $ticket_number]);
// }
}
}
// dd(count($value));
// if ($i > 0) {
// $tickets = new collection($value);
// } else {
// $tickets = null;
// }
}
} else {
}
}
}

4
app/Http/Controllers/Agent/helpdesk/TicketWorkflowController.php
View File

@@ -40,7 +40,7 @@ class TicketWorkflowController extends Controller
*
* @return type response
*/
public function workflow($fromaddress, $fromname, $subject, $body, $phone, $helptopic, $sla, $priority, $source, $collaborator, $dept, $assign, $team_assign, $ticket_status, $form_data, $auto_response)
public function workflow($fromaddress, $fromname, $subject, $body, $phone, $phonecode, $mobile_number, $helptopic, $sla, $priority, $source, $collaborator, $dept, $assign, $team_assign, $ticket_status, $form_data, $auto_response)
{
$contact_details = ['email' => $fromaddress, 'email_name' => $fromname, 'subject' => $subject, 'message' => $body];
$ticket_settings_details = ['help_topic' => $helptopic, 'sla' => $sla, 'priority' => $priority, 'source' => $source, 'dept' => $dept, 'assign' => $assign, 'team' => $team_assign, 'status' => $ticket_status, 'reject' => false];
@@ -169,7 +169,7 @@ class TicketWorkflowController extends Controller
if ($ticket_settings_details['reject'] == true) {
return ['0' => false, '1' => false];
} else {
$create_ticket = $this->TicketController->create_user($contact_details['email'], $contact_details['email_name'], $contact_details['subject'], $contact_details['message'], $phone, $ticket_settings_details['help_topic'], $ticket_settings_details['sla'], $ticket_settings_details['priority'], $source, $collaborator, $ticket_settings_details['dept'], $ticket_settings_details['assign'], $form_data, $auto_response, $ticket_settings_details['status']);
$create_ticket = $this->TicketController->create_user($contact_details['email'], $contact_details['email_name'], $contact_details['subject'], $contact_details['message'], $phone, $phonecode, $mobile_number, $ticket_settings_details['help_topic'], $ticket_settings_details['sla'], $ticket_settings_details['priority'], $source, $collaborator, $ticket_settings_details['dept'], $ticket_settings_details['assign'], $form_data, $auto_response, $ticket_settings_details['status']);
return $create_ticket;
}

123
app/Http/Controllers/Agent/helpdesk/UserController.php
View File

@@ -16,12 +16,15 @@ use App\Http\Requests\helpdesk\Sys_userUpdate;
// models
use App\Model\helpdesk\Agent_panel\Organization;
use App\Model\helpdesk\Agent_panel\User_org;
use App\Model\helpdesk\Utility\CountryCode;
use App\User;
// classes
use Auth;
use Exception;
use GeoIP;
use Hash;
use Input;
use Lang;
use Redirect;
/**
@@ -62,7 +65,7 @@ class UserController extends Controller
/* get all values in Sys_user */
return view('themes.default1.agent.helpdesk.user.index');
} catch (Exception $e) {
return redirect()->back()->with('fails', $e->errorInfo[2]);
return redirect()->back()->with('fails', $e->getMessage());
}
}
@@ -75,24 +78,24 @@ class UserController extends Controller
{
// displaying list of users with chumper datatables
return \Datatable::collection(User::where('role', '!=', 'admin')->where('role', '!=', 'agent')->get())
/* searchable column username and email*/
/* searchable column username and email */
->searchColumns('user_name', 'email', 'phone')
/* order column username and email */
->orderColumns('user_name', 'email')
/* column username */
->addColumn('user_name', function ($model) {
if (strlen($model->user_name) > 20) {
$username = substr($model->user_name, 0, 30);
$username = substr($username, 0, strrpos($username, ' ')).' ...';
$string = strip_tags($model->user_name);
if (strlen($string) > 10) {
// truncate string
$stringCut = substr($string, 0, 10);
} else {
$username = "<a href='".route('user.edit', $model->id)."'>".$model->user_name.'</a>';
$stringCut = $model->user_name;
}
return $username;
return $stringCut;
})
/* column email */
->addColumn('email', function ($model) {
$email = "<a href='".route('user.edit', $model->id)."'>".$model->email.'</a>';
$email = "<a href='".route('user.show', $model->id)."'>".$model->email.'</a>';
return $email;
})
@@ -150,10 +153,13 @@ class UserController extends Controller
*
* @return type view
*/
public function create()
public function create(CountryCode $code)
{
try {
return view('themes.default1.agent.helpdesk.user.create');
$location = GeoIP::getLocation('');
$phonecode = $code->where('iso', '=', $location['isoCode'])->first();
return view('themes.default1.agent.helpdesk.user.create')->with('phonecode', $phonecode->phonecode);
} catch (Exception $e) {
return redirect()->back()->with('fails', $e->errorInfo[2]);
}
@@ -176,16 +182,25 @@ class UserController extends Controller
$user->mobile = $request->input('mobile');
$user->ext = $request->input('ext');
$user->phone_number = $request->input('phone_number');
$user->country_code = $request->input('country_code');
$user->active = $request->input('active');
$user->internal_note = $request->input('internal_note');
$user->role = 'user';
try {
if ($request->get('country_code') == '' && ($request->get('phone_number') != '' || $request->get('mobile') != '')) {
return redirect()->back()->with(['fails' => Lang::get('lang.country-code-required-error'), 'country_code_error' => 1])->withInput();
} else {
$code = CountryCode::select('phonecode')->where('phonecode', '=', $request->get('country_code'))->get();
if (!count($code)) {
return redirect()->back()->with(['fails' => Lang::get('lang.incorrect-country-code-error'), 'country_code_error' => 1])->withInput();
}
}
$user->save();
/* redirect to Index page with Success Message */
return redirect('user')->with('success', 'User Created Successfully');
return redirect('user')->with('success', Lang::get('lang.User-Created-Successfully'));
} catch (Exception $e) {
/* redirect to Index page with Fails Message */
return redirect('user')->with('fails', $e->errorInfo[2]);
return redirect('user')->with('fails', $e->getMessage());
}
}
@@ -197,15 +212,16 @@ class UserController extends Controller
*
* @return type view
*/
public function show($id, User $user)
public function show($id)
{
try {
$user = new User();
/* select the field where id = $id(request Id) */
$users = $user->whereId($id)->first();
return view('themes.default1.agent.helpdesk.user.show', compact('users'));
} catch (Exception $e) {
return view('404');
return redirect()->back()->with('fails', $e->getMessage());
}
}
@@ -217,15 +233,18 @@ class UserController extends Controller
*
* @return type Response
*/
public function edit($id, User $user)
public function edit($id, CountryCode $code)
{
try {
$user = new User();
/* select the field where id = $id(request Id) */
$users = $user->whereId($id)->first();
$location = GeoIP::getLocation('');
$phonecode = $code->where('iso', '=', $location['isoCode'])->first();
return view('themes.default1.agent.helpdesk.user.edit', compact('users'));
return view('themes.default1.agent.helpdesk.user.edit', compact('users'))->with('phonecode', $phonecode->phonecode);
} catch (Exception $e) {
return redirect()->back()->with('fails', $e->errorInfo[2]);
return redirect()->back()->with('fails', $e->getMessage());
}
}
@@ -238,19 +257,31 @@ class UserController extends Controller
*
* @return type Response
*/
public function update($id, User $user, Sys_userUpdate $request)
public function update($id, Sys_userUpdate $request)
{
$user = new User();
/* select the field where id = $id(request Id) */
$users = $user->whereId($id)->first();
/* Update the value by selected field */
/* Check whether function success or not */
try {
if ($request->get('country_code') == '' && ($request->get('phone_number') != '' || $request->get('mobile') != '')) {
return redirect()->back()->with(['fails' => Lang::get('lang.country-code-required-error'), 'country_code_error' => 1])->withInput();
} else {
$code = CountryCode::select('phonecode')->where('phonecode', '=', $request->get('country_code'))->get();
if (!count($code)) {
return redirect()->back()->with(['fails' => Lang::get('lang.incorrect-country-code-error'), 'country_code_error' => 1])->withInput();
} else {
$users->country_code = $request->country_code;
}
}
// dd($request->input());
$users->fill($request->input())->save();
/* redirect to Index page with Success Message */
return redirect('user')->with('success', 'User Updated Successfully');
return redirect('user')->with('success', Lang::get('lang.User-profile-Updated-Successfully'));
} catch (Exception $e) {
/* redirect to Index page with Fails Message */
return redirect()->back()->with('fails', $e->errorInfo[2]);
return redirect()->back()->with('fails', $e->getMessage());
}
}
@@ -265,7 +296,7 @@ class UserController extends Controller
try {
return view('themes.default1.agent.helpdesk.user.profile', compact('user'));
} catch (Exception $e) {
return redirect()->back()->with('fails', $e->errorInfo[2]);
return redirect()->back()->with('fails', $e->getMessage());
}
}
@@ -274,13 +305,15 @@ class UserController extends Controller
*
* @return type view
*/
public function getProfileedit()
public function getProfileedit(CountryCode $code)
{
$user = Auth::user();
$location = GeoIP::getLocation('');
$phonecode = $code->where('iso', '=', $location['isoCode'])->first();
try {
return view('themes.default1.agent.helpdesk.user.profile-edit', compact('user'));
return view('themes.default1.agent.helpdesk.user.profile-edit', compact('user'))->with('phonecode', $phonecode->phonecode);
} catch (Exception $e) {
return redirect()->back()->with('fails', $e->errorInfo[2]);
return redirect()->back()->with('fails', $e->getMessage());
}
}
@@ -324,15 +357,24 @@ class UserController extends Controller
$user->profile_pic = $fileName;
} else {
try {
if ($request->get('country_code') == '' && ($request->get('phone_number') != '' || $request->get('mobile') != '')) {
return redirect()->back()->with(['fails' => Lang::get('lang.country-code-required-error'), 'country_code_error' => 1])->withInput();
} else {
$code = CountryCode::select('phonecode')->where('phonecode', '=', $request->get('country_code'))->get();
if (!count($code)) {
return redirect()->back()->with(['fails' => Lang::get('lang.incorrect-country-code-error'), 'country_code_error' => 1])->withInput();
}
$user->country_code = $request->country_code;
}
$user->fill($request->except('profile_pic', 'gender'))->save();
return Redirect::route('profile')->with('success', 'Profile Updated sucessfully');
return Redirect::route('profile')->with('success', Lang::get('lang.Profile-Updated-sucessfully'));
} catch (Exception $e) {
return Redirect::route('profile')->with('success', $e->errorInfo[2]);
return Redirect::route('profile')->with('success', $e->getMessage());
}
}
if ($user->fill($request->except('profile_pic'))->save()) {
return Redirect::route('profile')->with('success', 'Profile Updated sucessfully');
return Redirect::route('profile')->with('success', Lang::get('lang.Profile-Updated-sucessfully'));
}
}
@@ -354,12 +396,12 @@ class UserController extends Controller
try {
$user->save();
return redirect('profile-edit')->with('success1', 'Password Updated sucessfully');
return redirect('profile-edit')->with('success1', Lang::get('lang.password_updated_sucessfully'));
} catch (Exception $e) {
return redirect('profile-edit')->with('fails', $e->errorInfo[2]);
return redirect('profile-edit')->with('fails', $e->getMessage());
}
} else {
return redirect('profile-edit')->with('fails1', 'Password was not Updated. Incorrect old password');
return redirect('profile-edit')->with('fails1', Lang::get('lang.password_was_not_updated_incorrect_old_password'));
}
}
@@ -381,6 +423,25 @@ class UserController extends Controller
return 1;
}
public function orgAssignUser($id)
{
$org = Input::get('org');
$user_org = new User_org();
$user_org->org_id = $id;
$user_org->user_id = $org;
$user_org->save();
return 1;
}
public function removeUserOrg($id)
{
$user_org = User_org::where('org_id', '=', $id)->first();
$user_org->delete();
return redirect()->back()->with('success1', Lang::get('lang.the_user_has_been_removed_from_this_organization'));
}
/**
* creating an organization in user profile page via modal popup.
*

427
app/Http/Controllers/Agent/helpdesk/UserController2.php Normal file
View File

@@ -0,0 +1,427 @@
<?php
namespace App\Http\Controllers\Agent\helpdesk;
// controllers
use App\Http\Controllers\Controller;
// requests
/* Include Sys_user Model */
use App\Http\Requests\helpdesk\ProfilePassword;
/* For validation include Sys_userRequest in create */
use App\Http\Requests\helpdesk\ProfileRequest;
/* For validation include Sys_userUpdate in update */
use App\Http\Requests\helpdesk\Sys_userRequest;
/* include guest_note model */
use App\Http\Requests\helpdesk\Sys_userUpdate;
// models
use App\Model\helpdesk\Agent_panel\Organization;
use App\Model\helpdesk\Agent_panel\User_org;
use App\User;
// classes
use Auth;
use Exception;
use Hash;
use Input;
use Redirect;
/**
* UserController
* This controller is used to CRUD an User details, and proile management of an agent.
*
* @author Ladybird <info@ladybirdweb.com>
*/
class UserController2 extends Controller
{
/**
* Create a new controller instance.
* constructor to check
* 1. authentication
* 2. user roles
* 3. roles must be agent.
*
* @return void
*/
public function __construct()
{
// checking authentication
$this->middleware('auth');
// checking if role is agent
$this->middleware('role.agent');
}
/**
* Display all list of the users.
*
* @param type User $user
*
* @return type view
*/
public function index()
{
try {
/* get all values in Sys_user */
return view('themes.default1.agent.helpdesk.user.index');
} catch (Exception $e) {
return redirect()->back()->with('fails', $e->errorInfo[2]);
}
}
/**
* This function is used to display the list of users using chumper datatables.
*
* @return datatable
*/
public function user_list()
{
// displaying list of users with chumper datatables
return \Datatable::collection(User::where('role', '!=', 'admin')->where('role', '!=', 'agent')->get())
/* searchable column username and email*/
->searchColumns('user_name', 'email', 'phone')
/* order column username and email */
->orderColumns('user_name', 'email')
/* column username */
->addColumn('user_name', function ($model) {
if (strlen($model->user_name) > 20) {
$username = substr($model->user_name, 0, 30);
$username = substr($username, 0, strrpos($username, ' ')).' ...';
} else {
$username = "<a href='".route('user.edit', $model->id)."'>".$model->user_name.'</a>';
}
return $username;
})
/* column email */
->addColumn('email', function ($model) {
$email = "<a href='".route('user.edit', $model->id)."'>".$model->email.'</a>';
return $email;
})
/* column phone */
->addColumn('phone', function ($model) {
$phone = '';
if ($model->phone_number) {
$phone = $model->ext.' '.$model->phone_number;
}
$mobile = '';
if ($model->mobile) {
$mobile = $model->mobile;
}
$phone = $phone.'&nbsp;&nbsp;&nbsp;'.$mobile;
return $phone;
})
/* column account status */
->addColumn('status', function ($model) {
$status = $model->active;
if ($status == 1) {
$stat = '<button class="btn btn-success btn-xs">Active</button>';
} else {
$stat = '<button class="btn btn-danger btn-xs">Inactive</button>';
}
return $stat;
})
/* column ban status */
->addColumn('ban', function ($model) {
$status = $model->ban;
if ($status == 1) {
$stat = '<button class="btn btn-danger btn-xs">Banned</button>';
} else {
$stat = '<button class="btn btn-success btn-xs">Active</button>';
}
return $stat;
})
/* column last login date */
->addColumn('lastlogin', function ($model) {
$t = $model->updated_at;
return TicketController::usertimezone($t);
})
/* column actions */
->addColumn('Actions', function ($model) {
return '<a href="'.route('user.edit', $model->id).'" class="btn btn-warning btn-xs">'.\Lang::get('lang.edit').'</a>&nbsp; <a href="'.route('user.show', $model->id).'" class="btn btn-primary btn-xs">'.\Lang::get('lang.view').'</a>';
})
->make();
}
/**
* Show the form for creating a new users.
*
* @return type view
*/
public function create()
{
try {
return view('themes.default1.agent.helpdesk.user.create');
} catch (Exception $e) {
return redirect()->back()->with('fails', $e->errorInfo[2]);
}
}
/**
* Store a newly created users in storage.
*
* @param type User $user
* @param type Sys_userRequest $request
*
* @return type redirect
*/
public function store(User $user, Sys_userRequest $request)
{
/* insert the input request to sys_user table */
/* Check whether function success or not */
$user->email = $request->input('email');
$user->user_name = $request->input('full_name');
$user->mobile = $request->input('mobile');
$user->ext = $request->input('ext');
$user->phone_number = $request->input('phone_number');
$user->active = $request->input('active');
$user->internal_note = $request->input('internal_note');
$user->role = 'user';
try {
$user->save();
/* redirect to Index page with Success Message */
return redirect('user')->with('success', 'User Created Successfully');
} catch (Exception $e) {
/* redirect to Index page with Fails Message */
return redirect('user')->with('fails', $e->errorInfo[2]);
}
}
/**
* Display the specified users.
*
* @param type int $id
* @param type User $user
*
* @return type view
*/
public function show($id, User $user)
{
try {
/* select the field where id = $id(request Id) */
$users = $user->whereId($id)->first();
return view('themes.default1.agent.helpdesk.user.show', compact('users'));
} catch (Exception $e) {
return view('404');
}
}
/**
* Show the form for editing the specified resource.
*
* @param type int $id
* @param type User $user
*
* @return type Response
*/
public function edit($id, User $user)
{
try {
/* select the field where id = $id(request Id) */
$users = $user->whereId($id)->first();
return view('themes.default1.agent.helpdesk.user.edit', compact('users'));
} catch (Exception $e) {
return redirect()->back()->with('fails', $e->errorInfo[2]);
}
}
/**
* Update the specified user in storage.
*
* @param type int $id
* @param type User $user
* @param type Sys_userUpdate $request
*
* @return type Response
*/
public function update($id, User $user, Sys_userUpdate $request)
{
/* select the field where id = $id(request Id) */
$users = $user->whereId($id)->first();
/* Update the value by selected field */
/* Check whether function success or not */
try {
$users->fill($request->input())->save();
/* redirect to Index page with Success Message */
return redirect('user')->with('success', 'User Updated Successfully');
} catch (Exception $e) {
/* redirect to Index page with Fails Message */
return redirect()->back()->with('fails', $e->errorInfo[2]);
}
}
/**
* get agent profile page.
*
* @return type view
*/
public function getProfile()
{
$user = Auth::user();
try {
return view('themes.default1.agent.helpdesk.user.profile', compact('user'));
} catch (Exception $e) {
return redirect()->back()->with('fails', $e->errorInfo[2]);
}
}
/**
* get profile edit page.
*
* @return type view
*/
public function getProfileedit()
{
$user = Auth::user();
try {
return view('themes.default1.agent.helpdesk.user.profile-edit', compact('user'));
} catch (Exception $e) {
return redirect()->back()->with('fails', $e->errorInfo[2]);
}
}
/**
* post profile edit.
*
* @param type int $id
* @param type ProfileRequest $request
*
* @return type Redirect
*/
public function postProfileedit(ProfileRequest $request)
{
// geet authenticated user details
$user = Auth::user();
$user->gender = $request->input('gender');
$user->save();
// checking availability of agent profile ppicture
if ($user->profile_pic == 'avatar5.png' || $user->profile_pic == 'avatar2.png') {
if ($request->input('gender') == 1) {
$name = 'avatar5.png';
$destinationPath = 'lb-faveo/media/profilepic';
$user->profile_pic = $name;
} elseif ($request->input('gender') == 0) {
$name = 'avatar2.png';
$destinationPath = 'lb-faveo/media/profilepic';
$user->profile_pic = $name;
}
}
// checking if the post system includes agent profile picture upload
if (Input::file('profile_pic')) {
// fetching picture name
$name = Input::file('profile_pic')->getClientOriginalName();
// fetching upload destination path
$destinationPath = 'lb-faveo/media/profilepic';
// adding a random value to profile picture filename
$fileName = rand(0000, 9999).'.'.$name;
// moving the picture to a destination folder
Input::file('profile_pic')->move($destinationPath, $fileName);
// saving filename to database
$user->profile_pic = $fileName;
} else {
try {
$user->fill($request->except('profile_pic', 'gender'))->save();
return Redirect::route('profile')->with('success', 'Profile Updated sucessfully');
} catch (Exception $e) {
return Redirect::route('profile')->with('success', $e->errorInfo[2]);
}
}
if ($user->fill($request->except('profile_pic'))->save()) {
return Redirect::route('profile')->with('success', 'Profile Updated sucessfully');
}
}
/**
* Post profile password.
*
* @param type int $id
* @param type ProfilePassword $request
*
* @return type Redirect
*/
public function postProfilePassword($id, ProfilePassword $request)
{
// get authenticated user
$user = Auth::user();
// checking if the old password matches the new password
if (Hash::check($request->input('old_password'), $user->getAuthPassword())) {
$user->password = Hash::make($request->input('new_password'));
try {
$user->save();
return redirect('profile-edit')->with('success1', 'Password Updated sucessfully');
} catch (Exception $e) {
return redirect('profile-edit')->with('fails', $e->errorInfo[2]);
}
} else {
return redirect('profile-edit')->with('fails1', 'Password was not Updated. Incorrect old password');
}
}
/**
* Assigning an user to an organization.
*
* @param type $id
*
* @return type boolean
*/
public function UserAssignOrg($id)
{
$org = Input::get('org');
$user_org = new User_org();
$user_org->org_id = $org;
$user_org->user_id = $id;
$user_org->save();
return 1;
}
/**
* creating an organization in user profile page via modal popup.
*
* @param type $id
*
* @return type
*/
public function User_Create_Org($id)
{
// checking if the entered value for website is available in database
if (Input::get('website') != null) {
// checking website
$check = Organization::where('website', '=', Input::get('website'))->first();
} else {
$check = null;
}
// checking if the name is unique
$check2 = Organization::where('name', '=', Input::get('name'))->first();
// if any of the fields is not available then return false
if (\Input::get('name') == null) {
return 'Name is required';
} elseif ($check2 != null) {
return 'Name should be Unique';
} elseif ($check != null) {
return 'Website should be Unique';
} else {
// storing organization details and assigning the current user to that organization
$org = new Organization();
$org->name = Input::get('name');
$org->phone = Input::get('phone');
$org->website = Input::get('website');
$org->address = Input::get('address');
$org->internal_notes = Input::get('internal');
$org->save();
$user_org = new User_org();
$user_org->org_id = $org->id;
$user_org->user_id = $id;
$user_org->save();
// for success return 0
return 0;
}
}
}

97
app/Http/Controllers/Agent/kb/ArticleController.php
View File

@@ -3,7 +3,6 @@
namespace App\Http\Controllers\Agent\kb;
// Controllers
use App\Http\Controllers\Agent\helpdesk\TicketController;
use App\Http\Controllers\Controller;
// Requests
use App\Http\Requests\kb\ArticleRequest;
@@ -21,16 +20,17 @@ use Datatable;
use DB;
use Exception;
use Illuminate\Http\Request;
use Lang;
use Redirect;
/**
* ArticleController
* This controller is used to CRUD Articles.
*
* @author Ladybird <info@ladybirdweb.com>
* @author Ladybird <info@ladybirdweb.com>
*/
class ArticleController extends Controller
{
class ArticleController extends Controller {
/**
* Create a new controller instance.
* constructor to check
@@ -40,8 +40,7 @@ class ArticleController extends Controller
*
* @return void
*/
public function __construct()
{
public function __construct() {
// checking authentication
$this->middleware('auth');
// checking roles
@@ -49,8 +48,7 @@ class ArticleController extends Controller
SettingsController::language();
}
public function test()
{
public function test() {
//$table = $this->setDatatable();
return view('themes.default1.agent.kb.article.test');
}
@@ -60,29 +58,37 @@ class ArticleController extends Controller
*
* @return type void
*/
public function getData()
{
public function getData() {
$article = new Article();
// returns chumper datatable
return Datatable::collection(Article::All())
return Datatable::query($article)
/* searcable column name */
->searchColumns('name')
/* order column name and description */
->orderColumns('name', 'description')
/* add column name */
->addColumn('name', function ($model) {
return $model->name;
$string = strip_tags($model->name);
if (strlen($string) > 40) {
// truncate string
$stringCut = substr($string, 0, 40);
} else {
$stringCut = $model->name;
}
return $stringCut . '...';
})
/* add column Created */
->addColumn('Created', function ($model) {
$t = $model->created_at;
->addColumn('publish_time', function ($model) {
$t = $model->publish_time;
return TicketController::usertimezone($t);
return $t;
})
/* add column action */
->addColumn('Actions', function ($model) {
/* here are all the action buttons and modal popup to delete articles with confirmations */
return '<span data-toggle="modal" data-target="#deletearticle'.$model->id.'"><a href="#" ><button class="btn btn-danger btn-xs"></a> '.\Lang::get('lang.delete').' </button></span>&nbsp;<a href=article/'.$model->id.'/edit class="btn btn-warning btn-xs">'.\Lang::get('lang.edit').'</a>&nbsp;<a href=show/'.$model->slug.' class="btn btn-primary btn-xs">'.\Lang::get('lang.view').'</a>
<div class="modal fade" id="deletearticle'.$model->id.'">
return '<span data-toggle="modal" data-target="#deletearticle' . $model->id . '"><a href="#" ><button class="btn btn-danger btn-xs"></a> ' . \Lang::get('lang.delete') . ' </button></span>&nbsp;<a href=article/' . $model->id . '/edit class="btn btn-warning btn-xs">' . \Lang::get('lang.edit') . '</a>&nbsp;<a href=show/' . $model->slug . ' class="btn btn-primary btn-xs">' . \Lang::get('lang.view') . '</a>
<div class="modal fade" id="deletearticle' . $model->id . '">
<div class="modal-dialog">
<div class="modal-content">
<div class="modal-header">
@@ -90,11 +96,11 @@ class ArticleController extends Controller
<h4 class="modal-title">Are You Sure ?</h4>
</div>
<div class="modal-body">
'.$model->name.'
' . $model->name . '
</div>
<div class="modal-footer">
<button type="button" class="btn btn-default pull-left" data-dismiss="modal" id="dismis2">Close</button>
<a href="article/delete/'.$model->slug.'"><button class="btn btn-danger">delete</button></a>
<a href="article/delete/' . $model->slug . '"><button class="btn btn-danger">delete</button></a>
</div>
</div><!-- /.modal-content -->
</div><!-- /.modal-dialog -->
@@ -108,13 +114,12 @@ class ArticleController extends Controller
*
* @return type view
*/
public function index()
{
public function index() {
/* show article list */
try {
return view('themes.default1.agent.kb.article.index');
} catch (Exception $e) {
return redirect()->back()->with('fails', $e->errorInfo[2]);
return redirect()->back()->with('fails', $e->getMessage());
}
}
@@ -125,15 +130,14 @@ class ArticleController extends Controller
*
* @return type view
*/
public function create(Category $category)
{
public function create(Category $category) {
/* get the attributes of the category */
$category = $category->lists('id', 'name');
/* get the create page */
try {
return view('themes.default1.agent.kb.article.create', compact('category'));
} catch (Exception $e) {
return redirect()->back()->with('fails', $e->errorInfo[2]);
return redirect()->back()->with('fails', $e->getMessage());
}
}
@@ -145,12 +149,11 @@ class ArticleController extends Controller
*
* @return type redirect
*/
public function store(Article $article, ArticleRequest $request)
{
public function store(Article $article, ArticleRequest $request) {
// requesting the values to store article data
$publishTime = $request->input('year').'-'.$request->input('month').'-'.$request->input('day').' '.$request->input('hour').':'.$request->input('minute').':00';
$publishTime = $request->input('year') . '-' . $request->input('month') . '-' . $request->input('day') . ' ' . $request->input('hour') . ':' . $request->input('minute') . ':00';
$sl = $request->input('slug');
$sl = $request->input('name');
$slug = str_slug($sl, '-');
$article->slug = $slug;
$article->publish_time = $publishTime;
@@ -166,9 +169,9 @@ class ArticleController extends Controller
try {
$article->fill($request->except('slug'))->save();
return redirect('article')->with('success', 'Article Inserted Successfully');
return redirect('article')->with('success', Lang::get('lang.article_inserted_successfully'));
} catch (Exception $e) {
return redirect('article')->with('fails', 'Article Not Inserted'.'<li>'.$e->errorInfo[2].'</li>');
return redirect('article')->with('fails', Lang::get('lang.article_not_inserted') . '<li>' . $e->getMessage() . '</li>');
}
}
@@ -182,8 +185,10 @@ class ArticleController extends Controller
*
* @return view
*/
public function edit($slug, Article $article, Relationship $relation, Category $category)
{
public function edit($slug) {
$article = new Article();
$relation = new Relationship();
$category = new Category();
$aid = $article->where('id', $slug)->first();
$id = $aid->id;
/* define the selected fields */
@@ -197,7 +202,7 @@ class ArticleController extends Controller
try {
return view('themes.default1.agent.kb.article.edit', compact('assign', 'article', 'category'));
} catch (Exception $e) {
return redirect()->back()->with('fails', $e->errorInfo[2]);
return redirect()->back()->with('fails', $e->getMessage());
}
}
@@ -211,10 +216,11 @@ class ArticleController extends Controller
*
* @return Response
*/
public function update($slug, Article $article, Relationship $relation, ArticleUpdate $request)
{
public function update($slug, ArticleUpdate $request) {
$article = new Article();
$relation = new Relationship();
$aid = $article->where('id', $slug)->first();
$publishTime = $request->input('year').'-'.$request->input('month').'-'.$request->input('day').' '.$request->input('hour').':'.$request->input('minute').':00';
$publishTime = $request->input('year') . '-' . $request->input('month') . '-' . $request->input('day') . ' ' . $request->input('hour') . ':' . $request->input('minute') . ':00';
$id = $aid->id;
$sl = $request->input('slug');
@@ -239,9 +245,9 @@ class ArticleController extends Controller
$article->publish_time = $publishTime;
$article->save();
return redirect('article')->with('success', 'Article Updated Successfully');
return redirect('article')->with('success', Lang::get('lang.article_updated_successfully'));
} catch (Exception $e) {
return redirect('article')->with('fails', 'Article Not Updated'.'<li>'.$e->errorInfo[2].'</li>');
return redirect('article')->with('fails', Lang::get('lang.article_not_updated') . '<li>' . $e->getMessage() . '</li>');
}
}
@@ -253,8 +259,7 @@ class ArticleController extends Controller
*
* @return Response
*/
public function destroy($slug, Article $article, Relationship $relation, Comment $comment)
{
public function destroy($slug, Article $article, Relationship $relation, Comment $comment) {
/* delete the selected article from the table */
$article = $article->where('slug', $slug)->first(); //get the selected article via id
$id = $article->id;
@@ -271,12 +276,12 @@ class ArticleController extends Controller
}
if ($article) {
if ($article->delete()) {//true:redirect to index page with success message
return Redirect::back()->with('success', 'Article Deleted Successfully');
return Redirect::back()->with('success', Lang::get('lang.article_deleted_successfully'));
} else { //redirect to index page with fails message
return Redirect::back()->with('fails', 'Article Not Deleted');
return Redirect::back()->with('fails', Lang::get('lang.article_not_deleted'));
}
} else {
return Redirect::back()->with('fails', 'Article can Not Deleted');
return Redirect::back()->with('fails', Lang::get('lang.article_can_not_deleted'));
}
}
@@ -288,8 +293,7 @@ class ArticleController extends Controller
*
* @return type
*/
public static function usertimezone($utc)
{
public static function usertimezone($utc) {
$user = Auth::user();
$tz = $user->timezone;
$set = Settings::whereId('1')->first();
@@ -300,4 +304,5 @@ class ArticleController extends Controller
$date = date($format, strtotime($utc) + $offset);
echo $date;
}
}

79
app/Http/Controllers/Agent/kb/CategoryController.php
View File

@@ -14,16 +14,17 @@ use App\Model\kb\Relationship;
// Classes
use Datatable;
use Exception;
use Lang;
use Redirect;
/**
* CategoryController
* This controller is used to CRUD category.
*
* @author Ladybird <info@ladybirdweb.com>
* @author Ladybird <info@ladybirdweb.com>
*/
class CategoryController extends Controller
{
class CategoryController extends Controller {
/**
* Create a new controller instance.
* constructor to check
@@ -33,8 +34,7 @@ class CategoryController extends Controller
*
* @return void
*/
public function __construct()
{
public function __construct() {
// checking authentication
$this->middleware('auth');
// checking roles
@@ -49,14 +49,13 @@ class CategoryController extends Controller
*
* @return Response
*/
public function index()
{
public function index() {
/* get the view of index of the catogorys with all attributes
of category model */
try {
return view('themes.default1.agent.kb.category.index');
} catch (Exception $e) {
return redirect()->back()->with('fails', $e->errorInfo[2]);
return redirect()->back()->with('fails', $e->getMessage());
}
}
@@ -65,8 +64,7 @@ class CategoryController extends Controller
*
* @return type chumper datatable
*/
public function getData()
{
public function getData() {
/* fetching chumper datatables */
return Datatable::collection(Category::All())
/* search column name */
@@ -75,7 +73,15 @@ class CategoryController extends Controller
->orderColumns('name', 'description')
/* add column name */
->addColumn('name', function ($model) {
return $model->name;
$string = strip_tags($model->name);
if (strlen($string) > 40) {
// truncate string
$stringCut = substr($string, 0, 40);
} else {
$stringCut = $model->name;
}
return $stringCut.'...';
})
/* add column Created */
->addColumn('Created', function ($model) {
@@ -86,20 +92,20 @@ class CategoryController extends Controller
/* add column Actions */
/* there are action buttons and modal popup to delete a data column */
->addColumn('Actions', function ($model) {
return '<span data-toggle="modal" data-target="#deletecategory'.$model->slug.'"><a href="#" ><button class="btn btn-danger btn-xs"></a>'.\Lang::get('lang.delete').'</button></span>&nbsp;<a href=category/'.$model->id.'/edit class="btn btn-warning btn-xs">'.\Lang::get('lang.edit').'</a>&nbsp;<a href=article-list class="btn btn-primary btn-xs">'.\Lang::get('lang.view').'</a>
<div class="modal fade" id="deletecategory'.$model->slug.'">
return '<span data-toggle="modal" data-target="#deletecategory' . $model->slug . '"><a href="#" ><button class="btn btn-danger btn-xs"></a>' . \Lang::get('lang.delete') . '</button></span>&nbsp;<a href=category/' . $model->id . '/edit class="btn btn-warning btn-xs">' . \Lang::get('lang.edit') . '</a>&nbsp;<a href=article-list class="btn btn-primary btn-xs">' . \Lang::get('lang.view') . '</a>
<div class="modal fade" id="deletecategory' . $model->slug . '">
<div class="modal-dialog">
<div class="modal-content">
<div class="modal-header">
<button type="button" class="close" data-dismiss="modal" aria-label="Close"><span aria-hidden="true">&times;</span></button>
<h4 class="modal-title">Are You Sure ?</h4>
<h4 class="modal-title">' . Lang::get('lang.are_you_sure_you_want_to_delete') . '</h4>
</div>
<div class="modal-body">
'.$model->name.'
' . $model->name . '
</div>
<div class="modal-footer">
<button type="button" class="btn btn-default pull-left" data-dismiss="modal" id="dismis2">Close</button>
<a href="category/delete/'.$model->id.'"><button class="btn btn-danger">delete</button></a>
<button type="button" class="btn btn-default pull-left" data-dismiss="modal" id="dismis2">' . Lang::get('lang.close') . '</button>
<a href="category/delete/' . $model->id . '"><button class="btn btn-danger">' . Lang::get('lang.delete') . '</button></a>
</div>
</div>
</div>
@@ -115,8 +121,7 @@ class CategoryController extends Controller
*
* @return type view
*/
public function create(Category $category)
{
public function create(Category $category) {
/* Get the all attributes in the category model */
$category = $category->get();
/* get the view page to create new category with all attributes
@@ -124,7 +129,7 @@ class CategoryController extends Controller
try {
return view('themes.default1.agent.kb.category.create', compact('category'));
} catch (Exception $e) {
return redirect()->back()->with('fails', $e->errorInfo[2]);
return redirect()->back()->with('fails', $e->getMessage());
}
}
@@ -136,8 +141,7 @@ class CategoryController extends Controller
*
* @return type Redirect
*/
public function store(Category $category, CategoryRequest $request)
{
public function store(Category $category, CategoryRequest $request) {
/* Get the whole request from the form and insert into table via model */
$sl = $request->input('slug');
$slug = str_slug($sl, '-');
@@ -146,9 +150,9 @@ class CategoryController extends Controller
try {
$category->fill($request->except('slug'))->save();
return Redirect::back()->with('success', 'Category Inserted Successfully');
return Redirect::back()->with('success', Lang::get('lang.category_inserted_successfully'));
} catch (Exception $e) {
return Redirect::back()->with('fails', 'Category Not Inserted'.'<li>'.$e->errorInfo[2].'</li>');
return Redirect::back()->with('fails', Lang::get('lang.category_not_inserted') . '<li>' . $e->getMessage() . '</li>');
}
}
@@ -160,13 +164,12 @@ class CategoryController extends Controller
*
* @return type view
*/
public function edit($slug, Category $category)
{
public function edit($slug) {
// fetch the category
$cid = $category->where('id', $slug)->first();
$cid = Category::where('id', $slug)->first();
$id = $cid->id;
/* get the atributes of the category model whose id == $id */
$category = $category->whereId($id)->first();
$category = Category::whereId($id)->first();
/* get the Edit page the selected category via id */
return view('themes.default1.agent.kb.category.edit', compact('category'));
}
@@ -180,11 +183,10 @@ class CategoryController extends Controller
*
* @return type redirect
*/
public function update($slug, Category $category, CategoryUpdate $request)
{
public function update($slug, CategoryUpdate $request) {
/* Edit the selected category via id */
$category = $category->where('id', $slug)->first();
$category = Category::where('id', $slug)->first();
$sl = $request->input('slug');
$slug = str_slug($sl, '-');
// dd($slug);
@@ -195,11 +197,10 @@ class CategoryController extends Controller
$category->fill($request->all())->save();
$category->slug = $slug;
$category->save();
return redirect('category')->with('success', 'Category Updated Successfully');
return redirect('category')->with('success', Lang::get('lang.category_updated_successfully'));
} catch (Exception $e) {
//redirect to index with fails message
return redirect('category')->with('fails', 'Category Not Updated'.'<li>'.$e->errorInfo[2].'</li>');
return redirect('category')->with('fails', Lang::get('lang.category_not_updated') . '<li>' . $e->getMessage() . '</li>');
}
}
@@ -212,11 +213,10 @@ class CategoryController extends Controller
*
* @return type Redirect
*/
public function destroy($id, Category $category, Relationship $relation)
{
public function destroy($id, Category $category, Relationship $relation) {
$relation = $relation->where('category_id', $id)->first();
if ($relation != null) {
return Redirect::back()->with('fails', 'Category Not Deleted');
return Redirect::back()->with('fails', Lang::get('lang.category_not_deleted'));
} else {
/* delete the category selected, id == $id */
$category = $category->whereId($id)->first();
@@ -224,10 +224,11 @@ class CategoryController extends Controller
try {
$category->delete();
return Redirect::back()->with('success', 'Category Deleted Successfully');
return Redirect::back()->with('success', Lang::get('lang.category_deleted_successfully'));
} catch (Exception $e) {
return Redirect::back()->with('fails', 'Category Not Deleted'.'<li>'.$e->errorInfo[2].'</li>');
return Redirect::back()->with('fails', Lang::get('lang.category_not_deleted') . '<li>' . $e->getMessage() . '</li>');
}
}
}
}

58
app/Http/Controllers/Agent/kb/PageController.php
View File

@@ -2,7 +2,7 @@
namespace App\Http\Controllers\Agent\kb;
// controllersuse App\Http\Controllers\Agent\helpdesk\TicketController;
use App\Http\Controllers\Agent\helpdesk\TicketController;
use App\Http\Controllers\Controller;
// request
use App\Http\Requests\kb\PageRequest;
@@ -13,15 +13,16 @@ use Datatable;
// classes
use Exception;
use Illuminate\Http\Request;
use Lang;
/**
* PageController
* This controller is used to CRUD Pages.
*
* @author Ladybird <info@ladybirdweb.com>
* @author Ladybird <info@ladybirdweb.com>
*/
class PageController extends Controller
{
class PageController extends Controller {
/**
* Create a new controller instance.
* constructor to check
@@ -31,8 +32,7 @@ class PageController extends Controller
*
* @return void
*/
public function __construct(Page $page)
{
public function __construct(Page $page) {
// checking authentication
$this->middleware('auth');
// checking roles
@@ -46,14 +46,13 @@ class PageController extends Controller
*
* @return type
*/
public function index()
{
public function index() {
$pages = $this->page->paginate(3);
$pages->setPath('page');
try {
return view('themes.default1.agent.kb.pages.index', compact('pages'));
} catch (Exception $e) {
return redirect()->back()->with('fails', $e->errorInfo[2]);
return redirect()->back()->with('fails', $e->getMessage());
}
}
@@ -62,8 +61,7 @@ class PageController extends Controller
*
* @return type
*/
public function getData()
{
public function getData() {
/* fetching chumper datatables */
return Datatable::collection(Page::All())
/* search column name */
@@ -83,8 +81,8 @@ class PageController extends Controller
/* add column Actions */
/* there are action buttons and modal popup to delete a data column */
->addColumn('Actions', function ($model) {
return '<span data-toggle="modal" data-target="#deletepage'.$model->id.'"><a href="#" ><button class="btn btn-danger btn-xs"></a> '.\Lang::get('lang.delete').'</button></span>&nbsp;<a href=page/'.$model->slug.'/edit class="btn btn-warning btn-xs">'.\Lang::get('lang.edit').'</a>&nbsp;<a href=pages/'.$model->slug.' class="btn btn-primary btn-xs">'.\Lang::get('lang.view').'</a>
<div class="modal fade" id="deletepage'.$model->id.'">
return '<span data-toggle="modal" data-target="#deletepage' . $model->id . '"><a href="#" ><button class="btn btn-danger btn-xs"></a> ' . \Lang::get('lang.delete') . '</button></span>&nbsp;<a href=page/' . $model->slug . '/edit class="btn btn-warning btn-xs">' . \Lang::get('lang.edit') . '</a>&nbsp;<a href=pages/' . $model->slug . ' class="btn btn-primary btn-xs">' . \Lang::get('lang.view') . '</a>
<div class="modal fade" id="deletepage' . $model->id . '">
<div class="modal-dialog">
<div class="modal-content">
<div class="modal-header">
@@ -92,11 +90,11 @@ class PageController extends Controller
<h4 class="modal-title">Are You Sure ?</h4>
</div>
<div class="modal-body">
'.$model->name.'
' . $model->name . '
</div>
<div class="modal-footer">
<button type="button" class="btn btn-default pull-left" data-dismiss="modal" id="dismis2">Close</button>
<a href="page/delete/'.$model->id.'"><button class="btn btn-danger">delete</button></a>
<a href="page/delete/' . $model->id . '"><button class="btn btn-danger">delete</button></a>
</div>
</div>
</div>
@@ -110,8 +108,7 @@ class PageController extends Controller
*
* @return type view
*/
public function create()
{
public function create() {
return view('themes.default1.agent.kb.pages.create');
}
@@ -122,17 +119,16 @@ class PageController extends Controller
*
* @return type
*/
public function store(PageRequest $request)
{
public function store(PageRequest $request) {
$sl = $request->input('slug');
$slug = str_slug($sl, '-');
$this->page->slug = $slug;
try {
$this->page->fill($request->except('slug'))->save();
return redirect('page')->with('success', 'Page created successfully');
return redirect('page')->with('success', Lang::get('lang.page_created_successfully'));
} catch (Exception $e) {
return redirect('page')->with('fails', $e->errorInfo[2]);
return redirect('page')->with('fails', $e->getMessage());
}
}
@@ -143,14 +139,13 @@ class PageController extends Controller
*
* @return type view
*/
public function edit($slug)
{
public function edit($slug) {
try {
$page = $this->page->where('slug', $slug)->first();
return view('themes.default1.agent.kb.pages.edit', compact('page'));
} catch (Exception $e) {
return redirect('page')->with('fails', $e->errorInfo[2]);
return redirect('page')->with('fails', $e->getMessage());
}
}
@@ -162,8 +157,7 @@ class PageController extends Controller
*
* @return type redirect
*/
public function update($slug, PageUpdate $request)
{
public function update($slug, PageUpdate $request) {
// get pages with respect to slug
$pages = $this->page->where('slug', $slug)->first();
$sl = $request->input('slug');
@@ -174,9 +168,9 @@ class PageController extends Controller
$pages->slug = $slug;
$pages->save();
return redirect('page')->with('success', 'Your Page Updated Successfully');
return redirect('page')->with('success', Lang::get('lang.your_page_updated_successfully'));
} catch (Exception $e) {
return redirect('page')->with('fails', $e->errorInfo[2]);
return redirect('page')->with('fails', $e->getMessage());
}
}
@@ -187,16 +181,16 @@ class PageController extends Controller
*
* @return type redirect
*/
public function destroy($id)
{
public function destroy($id) {
try {
// get the page to be deleted
$page = $this->page->whereId($id)->first();
$page->delete();
return redirect('page')->with('success', 'Page Deleted Successfully');
return redirect('page')->with('success', Lang::get('lang.page_deleted_successfully'));
} catch (Exception $e) {
return redirect('page')->with('fails', $e->errorInfo[2]);
return redirect('page')->with('fails', $e->getMessage());
}
}
}

17
app/Http/Controllers/Agent/kb/SettingsController.php
View File

@@ -22,12 +22,13 @@ use Hash;
use Illuminate\Http\Request;
use Image;
use Input;
use Lang;
/**
* SettingsController
* This controller is used to perform settings in the setting page of knowledgebase.
*
* @author Ladybird <info@ladybirdweb.com>
* @author Ladybird <info@ladybirdweb.com>
*/
class SettingsController extends Controller
{
@@ -106,14 +107,14 @@ class SettingsController extends Controller
/* Check whether function success or not */
if ($settings->fill($request->except('logo', 'background'))->save() == true) {
/* redirect to Index page with Success Message */
return redirect('settings')->with('success', 'Settings Updated Successfully');
return redirect()->back()->with('success', Lang::get('lang.settings_updated_successfully'));
} else {
/* redirect to Index page with Fails Message */
return redirect('settings')->with('fails', 'Settings can not Updated');
return redirect()->back()->with('fails', Lang::get('lang.settings_can_not_updated'));
}
} catch (Exception $e) {
/* redirect to Index page with Fails Message */
return redirect('settings')->with('fails', 'Settings can not Updated');
return redirect()->back()->with('fails', Lang::get('lang.settings_can_not_updated'));
}
}
@@ -181,9 +182,9 @@ class SettingsController extends Controller
$comment = $comment->whereId($id)->first();
$comment->status = 1;
if ($comment->save()) {
return redirect('comment')->with('success', $comment->name.'-'.'Comment Published');
return redirect('comment')->with('success', $comment->name.'-'.Lang::get('lang.comment_published'));
} else {
return redirect('comment')->with('fails', 'Can not Process');
return redirect('comment')->with('fails', Lang::get('lang.can_not_process'));
}
}
@@ -199,9 +200,9 @@ class SettingsController extends Controller
{
$comment = $comment->whereId($id)->first();
if ($comment->delete()) {
return redirect('comment')->with('success', $comment->name."'s!".'Comment Deleted');
return redirect('comment')->with('success', $comment->name."'s!".Lang::get('lang.comment_deleted'));
} else {
return redirect('comment')->with('fails', 'Can not Process');
return redirect('comment')->with('fails', Lang::get('lang.can_not_process'));
}
}

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25
app/Http/Controllers/Api/v1/ApiController.php
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@@ -191,6 +191,7 @@ class ApiController extends Controller
*/
public function ticketReply()
{
//dd($this->request->all());
try {
$v = \Validator::make($this->request->all(), [
'ticket_ID' => 'required|exists:tickets,id',
@@ -302,9 +303,9 @@ class ApiController extends Controller
// return response()->json(compact('result'));
$result = $this->user->join('tickets', function ($join) {
$join->on('users.id', '=', 'tickets.user_id')
$join->on('users.id', '=', 'tickets.user_id')
->where('isanswered', '=', 0)->where('status', '=', 1)->whereNull('assigned_to');
})
})
->join('department', 'department.id', '=', 'tickets.dept_id')
->join('ticket_priority', 'ticket_priority.priority_id', '=', 'tickets.priority_id')
->join('sla_plan', 'sla_plan.id', '=', 'tickets.sla')
@@ -347,9 +348,9 @@ class ApiController extends Controller
// $result = $this->model->where('assigned_to', '=', null)->where('status', '1')->orderBy('id', 'DESC')->get();
// return response()->json(compact('result'));
$unassigned = $this->user->join('tickets', function ($join) {
$join->on('users.id', '=', 'tickets.user_id')
$join->on('users.id', '=', 'tickets.user_id')
->whereNull('assigned_to')->where('status', '=', 1);
})
})
->join('department', 'department.id', '=', 'tickets.dept_id')
->join('ticket_priority', 'ticket_priority.priority_id', '=', 'tickets.priority_id')
->join('sla_plan', 'sla_plan.id', '=', 'tickets.sla')
@@ -392,9 +393,9 @@ class ApiController extends Controller
// return response()->json(compact('result'));
$result = $this->user->join('tickets', function ($join) {
$join->on('users.id', '=', 'tickets.user_id')
$join->on('users.id', '=', 'tickets.user_id')
->where('isanswered', '=', 0)->where('status', '>', 1)->where('status', '<', 4);
})
})
->join('department', 'department.id', '=', 'tickets.dept_id')
->join('ticket_priority', 'ticket_priority.priority_id', '=', 'tickets.priority_id')
->join('sla_plan', 'sla_plan.id', '=', 'tickets.sla')
@@ -1019,9 +1020,9 @@ class ApiController extends Controller
{
try {
$trash = $this->user->join('tickets', function ($join) {
$join->on('users.id', '=', 'tickets.user_id')
$join->on('users.id', '=', 'tickets.user_id')
->where('status', '=', 5);
})
})
->join('department', 'department.id', '=', 'tickets.dept_id')
->join('ticket_priority', 'ticket_priority.priority_id', '=', 'tickets.priority_id')
->join('sla_plan', 'sla_plan.id', '=', 'tickets.sla')
@@ -1070,9 +1071,9 @@ class ApiController extends Controller
return response()->json(compact('error'));
}
$result = $this->user->join('tickets', function ($join) use ($id) {
$join->on('users.id', '=', 'tickets.assigned_to')
$join->on('users.id', '=', 'tickets.assigned_to')
->where('user_id', '=', $id);
})
})
->join('department', 'department.id', '=', 'tickets.dept_id')
->join('ticket_priority', 'ticket_priority.priority_id', '=', 'tickets.priority_id')
->join('sla_plan', 'sla_plan.id', '=', 'tickets.sla')
@@ -1121,9 +1122,9 @@ class ApiController extends Controller
return response()->json(compact('error'));
}
$result = $this->user->join('tickets', function ($join) use ($id) {
$join->on('users.id', '=', 'tickets.user_id')
$join->on('users.id', '=', 'tickets.user_id')
->where('user_id', '=', $id);
})
})
->join('department', 'department.id', '=', 'tickets.dept_id')
->join('ticket_priority', 'ticket_priority.priority_id', '=', 'tickets.priority_id')
->join('sla_plan', 'sla_plan.id', '=', 'tickets.sla')

20
app/Http/Controllers/Api/v1/InstallerApiController.php
View File

@@ -63,6 +63,17 @@ class InstallerApiController extends Controller
return ['response' => 'fail', 'reason' => $return_data, 'status' => '0'];
}
$path1 = base_path().DIRECTORY_SEPARATOR.'.env';
$path2 = base_path().DIRECTORY_SEPARATOR.'config'.DIRECTORY_SEPARATOR.'database.php';
$path3 = base_path().DIRECTORY_SEPARATOR.'app'.DIRECTORY_SEPARATOR.'Http'.DIRECTORY_SEPARATOR.'routes.php';
$path4 = base_path().DIRECTORY_SEPARATOR.'config'.DIRECTORY_SEPARATOR.'lfm.php';
$f1 = substr(sprintf('%o', fileperms($path1)), -3);
$f2 = substr(sprintf('%o', fileperms($path2)), -3);
$f3 = substr(sprintf('%o', fileperms($path3)), -3);
$f4 = substr(sprintf('%o', fileperms($path4)), -3);
if ($f1 != '777' || $f2 != '777' || $f3 != '777' || $f4 != '777') {
return ['response' => 'fail', 'reason' => 'File permission issue.', 'status' => '0'];
}
// dd($validator->messages());
// error_reporting(E_ALL & ~E_NOTICE);
// Check for pre install
@@ -214,9 +225,16 @@ class InstallerApiController extends Controller
$content24 = File::get($path23);
$content23 = str_replace('"%smtplink%"', $smtpfilepath, $content23);
$content24 = str_replace("'%url%'", $lfmpath, $content24);
$link = 'http://'.$_SERVER['HTTP_HOST'].$_SERVER['REQUEST_URI'];
$pos = strpos($link, 'api/v1/system-config');
$link = substr($link, 0, $pos);
$app_url = app_path('../config/app.php');
$datacontent2 = File::get($app_url);
$datacontent2 = str_replace('http://localhost', $link, $datacontent2);
File::put($app_url, $datacontent2);
File::put($path22, $content23);
File::put($path23, $content24);
Artisan::call('key:generate');
// If user created return success
if ($user) {
return ['response' => 'success', 'status' => '1'];

16
app/Http/Controllers/Api/v1/TicketController.php
View File

@@ -269,11 +269,16 @@ class TicketController extends Controller
try {
$check_attachment = null;
$eventthread = $thread->where('ticket_id', $request->input('ticket_ID'))->first();
//dd($request->input('ticket_ID'));
//dd($eventthread);
$eventuserid = $eventthread->user_id;
$emailadd = User::where('id', $eventuserid)->first()->email;
//dd($emailadd);
$source = $eventthread->source;
$form_data = $request->except('reply_content', 'ticket_ID', 'attachment');
\Event::fire(new \App\Events\ClientTicketFormPost($form_data, $emailadd, $source));
//dd('yes');
$reply_content = $request->input('reply_content');
$thread->ticket_id = $request->input('ticket_ID');
$thread->poster = 'support';
@@ -333,10 +338,16 @@ class TicketController extends Controller
// // }
// // }
// }, true);
//dd('reply');
/*
* Getting the subject of the thread
*/
//dd($eventthread);
try {
$this->PhpMailController->sendmail($from = $this->PhpMailController->mailfrom('0', $ticketdata->dept_id), $to = ['name' => $username, 'email' => $emailadd], $message = ['subject' => $updated_subject, 'scenario' => 'create-ticket-by-agent', 'body' => $body], $template_variables = ['agent_sign' => Auth::user()->agent_sign, 'ticket_number' => $ticket_number2]);
$re = $this->PhpMailController->sendmail($from = $this->PhpMailController->mailfrom('0', $tickets->dept_id), $to = ['name' => $user_name, 'email' => $email], $message = ['subject' => $eventthread->title, 'scenario' => 'create-ticket-by-agent', 'body' => $thread->body], $template_variables = ['agent_sign' => Auth::user()->agent_sign, 'ticket_number' => $tickets->number]);
//dd($re);
} catch (\Exception $e) {
throw new \Exception($e->getMessage());
}
$collaborators = Ticket_Collaborator::where('ticket_id', '=', $ticket_id)->get();
@@ -368,6 +379,7 @@ class TicketController extends Controller
return $thread;
} catch (\Exception $e) {
//dd($e);
return $e->getMessage();
}
}

183
app/Http/Controllers/Auth/AuthController.php
View File

@@ -9,12 +9,12 @@ use App\Http\Controllers\Controller;
// requests
use App\Http\Requests\helpdesk\LoginRequest;
use App\Http\Requests\helpdesk\RegisterRequest;
use App\User;
use App\Model\helpdesk\Settings\Security;
// classes
use App\User;
use Auth;
use DB;
use Hash;
use Illuminate\Contracts\Auth\Guard;
use Illuminate\Contracts\Auth\Registrar;
use Illuminate\Foundation\Auth\AuthenticatesAndRegistersUsers;
use Lang;
use Mail;
@@ -29,8 +29,8 @@ use Mail;
*
* @author Ladybird <info@ladybirdweb.com>
*/
class AuthController extends Controller
{
class AuthController extends Controller {
use AuthenticatesAndRegistersUsers;
/* to redirect after login */
@@ -50,12 +50,9 @@ class AuthController extends Controller
*
* @return void
*/
public function __construct(Guard $auth, Registrar $registrar, PhpMailController $PhpMailController)
{
public function __construct(PhpMailController $PhpMailController) {
$this->PhpMailController = $PhpMailController;
SettingsController::smtp();
$this->auth = $auth;
$this->registrar = $registrar;
$this->middleware('guest', ['except' => 'getLogout']);
}
@@ -64,8 +61,7 @@ class AuthController extends Controller
*
* @return type Response
*/
public function getRegister()
{
public function getRegister() {
// Event for login
\Event::fire(new \App\Events\FormRegisterEvent());
if (Auth::user()) {
@@ -87,32 +83,40 @@ class AuthController extends Controller
*
* @return type Response
*/
public function postRegister(User $user, RegisterRequest $request)
{
public function postRegister(User $user, RegisterRequest $request) {
// Event for login
\Event::fire(new \App\Events\LoginEvent($request));
$password = Hash::make($request->input('password'));
$user->password = $password;
$name = $request->input('full_name');
$user->user_name = $name;
$user->email = $request->input('email');
// $user->first_name = $request->input('first_name');
// $user->last_nmae = $request->input('last_nmae');
// $user->phone_number = $request->input('phone_number');
// $user->company = $request->input('company');
$user->role = 'user';
$code = str_random(60);
$user->remember_token = $code;
$user->save();
// send mail for successful registration
// $mail = Mail::send('auth.activate', array('link' => url('getmail', $code), 'username' => $name), function ($message) use ($user) {
// $message->to($user->email, $user->full_name)->subject('active your account');
// });
$this->PhpMailController->sendmail($from = $this->PhpMailController->mailfrom('1', '0'), $to = ['name' => $name, 'email' => $request->input('email')], $message = ['subject' => 'password', 'scenario' => 'registration-notification'], $template_variables = ['user' => $name, 'email_address' => $request->input('email'), 'password_reset_link' => url('password/reset/'.$code)]);
$this->PhpMailController->sendmail($from = $this->PhpMailController->mailfrom('1', '0'), $to = ['name' => $name, 'email' => $request->input('email')], $message = ['subject' => 'Activate your Account', 'scenario' => 'registration'], $template_variables = ['user' => $name, 'email_address' => $request->input('email'), 'password_reset_link' => url('account/activate/' . $code)]);
return redirect('home')->with('success', 'Activate Your Account ! Click on Link that send to your mail');
return redirect('home')->with('success', Lang::get('lang.activate_your_account_click_on_Link_that_send_to_your_mail'));
}
/**
* Function to activate account
* @param type $token
* @return type redirect
*/
public function accountActivate($token) {
$user = User::where('remember_token', '=', $token)->first();
if ($user) {
$user->active = 1;
$user->remember_token = NULL;
$user->save();
return redirect('/auth/login')->with('status', 'Acount activated. Login to start');
} else {
return redirect('/auth/login')->with('fails', 'Invalid Token');
}
}
/**
@@ -123,8 +127,7 @@ class AuthController extends Controller
*
* @return type Response
*/
public function getMail($token, User $user)
{
public function getMail($token, User $user) {
$user = $user->where('remember_token', $token)->where('active', 0)->first();
if ($user) {
$user->active = 1;
@@ -141,8 +144,7 @@ class AuthController extends Controller
*
* @return type Response
*/
public function getLogin()
{
public function getLogin() {
if (Auth::user()) {
if (Auth::user()->role == 'admin' || Auth::user()->role == 'agent') {
return \Redirect::route('dashboard');
@@ -161,37 +163,66 @@ class AuthController extends Controller
*
* @return type Response
*/
public function postLogin(LoginRequest $request)
{
public function postLogin(LoginRequest $request) {
// Set login attempts and login time
$loginAttempts = 1;
$value = $_SERVER['REMOTE_ADDR'];
$usernameinput = $request->input('email');
$password = $request->input('password');
$field = filter_var($usernameinput, FILTER_VALIDATE_EMAIL) ? 'email' : 'user_name';
$result = $this->confirmIPAddress($value, $usernameinput);
// If attempts > 3 and time < 30 minutes
$security = Security::whereId('1')->first();
//dd($security->lockout_message);
if ($result == 1) {
return redirect()->back()->withErrors('email', 'Incorrect details')->with('error', $security->lockout_message);
}
//dd($request->input('email'));
$check_active = User::where('email', '=', $request->input('email'))->orwhere('user_name', '=', $request->input('email'))->first();
if (!$check_active) {
return redirect()->back()
->withInput($request->only('email', 'remember'))
->withErrors([
'email' => $this->getFailedLoginMessage(),
'password' => $this->getFailedLoginMessage(),
])->with('error', Lang::get('lang.this_account_is_currently_inactive'));
}
if ($check_active->active == 0) {
return redirect()->back()
->withInput($request->only('email', 'remember'))
->withErrors([
'email' => $this->getFailedLoginMessage(),
'password' => $this->getFailedLoginMessage(),
])->with('error', Lang::get('lang.this_account_is_currently_inactive'));
}
$loginAttempts = 1;
// If session has login attempts, retrieve attempts counter and attempts time
if (\Session::has('loginAttempts')) {
$loginAttempts = \Session::get('loginAttempts');
$loginAttemptTime = \Session::get('loginAttemptTime');
$this->addLoginAttempt($value, $usernameinput);
// $credentials = $request->only('email', 'password');
$usernameinput = $request->input('email');
$password = $request->input('password');
$field = filter_var($usernameinput, FILTER_VALIDATE_EMAIL) ? 'email' : 'user_name';
// If attempts > 3 and time < 10 minutes
if ($loginAttempts > 4 && (time() - $loginAttemptTime <= 600)) {
return redirect()->back()->withErrors('email', 'incorrect email')->with('error', 'Maximum login attempts reached. Try again in a while');
}
// if ($loginAttempts > $security->backlist_threshold && (time() - $loginAttemptTime <= ($security->lockout_period * 60))) {
//
// return redirect()->back()->withErrors('email', 'incorrect email')->with('error', $security->lockout_message);
// }
// If time > 10 minutes, reset attempts counter and time in session
if (time() - $loginAttemptTime > 600) {
if (time() - $loginAttemptTime > ($security->lockout_period * 60)) {
\Session::put('loginAttempts', 1);
\Session::put('loginAttemptTime', time());
}
} else { // If no login attempts stored, init login attempts and time
\Session::put('loginAttempts', $loginAttempts);
\Session::put('loginAttemptTime', time());
$this->clearLoginAttempts($value, $usernameinput);
}
// If auth ok, redirect to restricted area
\Session::put('loginAttempts', $loginAttempts + 1);
if ($this->auth->attempt([$field => $usernameinput, 'password' => $password], $request->has('remember'))) {
\Event::fire('auth.login.event', []); //added 5/5/2016
if (Auth::Attempt([$field => $usernameinput, 'password' => $password], $request->has('remember'))) {
if (Auth::user()->role == 'user') {
return \Redirect::route('/');
} else {
@@ -202,19 +233,89 @@ class AuthController extends Controller
return redirect()->back()
->withInput($request->only('email', 'remember'))
->withErrors([
'email' => $this->getFailedLoginMessage(),
'email' => $this->getFailedLoginMessage(),
'password' => $this->getFailedLoginMessage(),
])->with('error', Lang::get('lang.invalid'));
])->with('error', Lang::get('lang.invalid'));
// Increment login attempts
}
/**
* Add login attempt.
*
* @param type IPaddress $value
*
* @return type Response
*/
public function addLoginAttempt($value, $field) {
$result = DB::table('login_attempts')->where('IP', '=', $value)->first();
$data = $result;
$security = Security::whereId('1')->first();
$apt = $security->backlist_threshold;
if ($data) {
$attempts = $data->Attempts + 1;
if ($attempts == $apt) {
$result = DB::select('UPDATE login_attempts SET Attempts=' . $attempts . ", LastLogin=NOW() WHERE IP = '$value' OR User = '$field'");
} else {
$result = DB::table('login_attempts')->where('IP', '=', $value)->orWhere('User', '=', $field)->update(['Attempts' => $attempts]);
// $result = DB::select("UPDATE login_attempts SET Attempts=".$attempts." WHERE IP = '$value' OR User = '$field'");
}
} else {
$result = DB::select("INSERT INTO login_attempts (Attempts,User,IP,LastLogin) values (1,'$field','$value', NOW())");
}
}
/**
* Clear login attempt.
*
* @param type IPaddress $value
*
* @return type Response
*/
public function clearLoginAttempts($value, $field) {
$data = DB::table('login_attempts')->where('IP', '=', $value)->orWhere('User', '=', $field)->update(['attempts' => '0']);
return $data;
}
/**
* Confiem IP.
*
* @param type IPaddress $value
*
* @return type Response
*/
public function confirmIPAddress($value, $field) {
$security = Security::whereId('1')->first();
$time = $security->lockout_period;
$max_attempts = $security->backlist_threshold;
$table = 'login_attempts';
$result = DB::select('SELECT Attempts, (CASE when LastLogin is not NULL and DATE_ADD(LastLogin, INTERVAL ' . $time . ' MINUTE)>NOW() then 1 else 0 end) as Denied ' .
' FROM ' . $table . " WHERE IP = '$value' OR User = '$field'");
$data = $result;
//Verify that at least one login attempt is in database
if (!$data) {
return 0;
}
if ($data[0]->Attempts >= $max_attempts) {
if ($data[0]->Denied == 1) {
return 1;
} else {
$this->clearLoginAttempts($value, $field);
return 0;
}
}
return 0;
}
/**
* Get Failed login message.
*
* @return type string
*/
protected function getFailedLoginMessage()
{
return 'This Field do not match our records.';
protected function getFailedLoginMessage() {
return Lang::get('lang.this_field_do_not_match_our_records');
}
}

14
app/Http/Controllers/Auth/PasswordController.php
View File

@@ -9,9 +9,7 @@ use App\Http\Controllers\Controller;
// request
use App\User;
// model
use Illuminate\Contracts\Auth\Guard;
// classes
use Illuminate\Contracts\Auth\PasswordBroker;
use Illuminate\Foundation\Auth\ResetsPasswords;
use Illuminate\Http\Request;
@@ -27,16 +25,11 @@ class PasswordController extends Controller
/**
* Create a new password controller instance.
*
* @param \Illuminate\Contracts\Auth\Guard $auth
* @param \Illuminate\Contracts\Auth\PasswordBroker $passwords
*
* @return void
*/
public function __construct(Guard $auth, PasswordBroker $passwords, PhpMailController $PhpMailController)
public function __construct(PhpMailController $PhpMailController)
{
$this->PhpMailController = $PhpMailController;
$this->auth = $auth;
$this->passwords = $passwords;
$this->middleware('guest');
SettingsController::smtp();
}
@@ -73,12 +66,11 @@ class PasswordController extends Controller
} else {
$create_password_reset = \DB::table('password_resets')->insert(['email' => $user->email, 'token' => $code, 'created_at' => $date]);
}
$this->PhpMailController->sendmail($from = $this->PhpMailController->mailfrom('1', '0'), $to = ['name' => $user->user_name, 'email' => $user->email], $message = ['subject' => 'Your Password Reset Link', 'scenario' => 'reset-password'], $template_variables = ['user' => $user->user_name, 'email_address' => $user->email, 'password_reset_link' => url('password/reset/'.$code)]);
return redirect()->back()->with('status', 'We have e-mailed your password reset link!');
return redirect()->back()->with('status', Lang::get('lang.we_have_e-mailed_your_password_reset_link'));
} else {
return redirect()->back()->with('errors', "We can't find a user with that e-mail address.");
return redirect()->back()->with('errors', Lang::get("lang.we_can't_find_a_user_with_that_e-mail_address"));
}
}
}

64
app/Http/Controllers/Client/helpdesk/ClientTicketController.php
View File

@@ -3,7 +3,7 @@
namespace App\Http\Controllers\Client\helpdesk;
// controllers
use App\Http\Controllers\Common\SettingsController;
use App\Http\Controllers\Agent\helpdesk\TicketWorkflowController;
use App\Http\Controllers\Controller;
// requests
use App\Model\helpdesk\Ticket\Ticket_Thread;
@@ -12,14 +12,14 @@ use App\Model\helpdesk\Ticket\Tickets;
use App\User;
use Auth;
// classes
use Exception;
use Illuminate\Http\Request;
use Input;
use Lang;
/**
* TicketController2.
*
* @author Ladybird <info@ladybirdweb.com>
* @author Ladybird <info@ladybirdweb.com>
*/
class ClientTicketController extends Controller
{
@@ -28,11 +28,12 @@ class ClientTicketController extends Controller
*
* @return type response
*/
public function __construct()
public function __construct(TicketWorkflowController $TicketWorkflowController)
{
SettingsController::smtp();
$this->TicketWorkflowController = $TicketWorkflowController;
// $this->middleware('auth');
// $this->middleware('role.user');
$this->middleware('board');
}
/**
@@ -56,30 +57,35 @@ class ClientTicketController extends Controller
* @return type view
*/
public function reply($id, Request $request)
{
$comment = $request->input('comment');
if ($comment != null) {
$tickets = Tickets::where('id', '=', $id)->first();
$tickets->closed_at = null;
$tickets->closed = 0;
$tickets->reopened_at = date('Y-m-d H:i:s');
$tickets->reopened = 1;
$tickets->isanswered = 0;
$threads = new Ticket_Thread();
$threads->user_id = Auth::user()->id;
$threads->ticket_id = $tickets->id;
$threads->poster = 'client';
$threads->body = $comment;
try {
$threads->save();
$tickets->save();
{
$tickets = Tickets::where('id', '=', $id)->first();
$thread = Ticket_Thread::where('ticket_id', '=', $tickets->id)->first();
return \Redirect::back()->with('success1', 'Successfully replied');
} catch (Exception $e) {
return \Redirect::back()->with('fails1', $e->errorInfo[2]);
}
} else {
return \Redirect::back()->with('fails1', 'Please fill some data!');
}
$subject = $thread->title.'[#'.$tickets->ticket_number.']';
$body = $request->input('comment');
$user_cred = User::where('id', '=', $tickets->user_id)->first();
$fromaddress = $user_cred->email;
$fromname = $user_cred->user_name;
$phone = '';
$phonecode = '';
$mobile_number = '';
$helptopic = $tickets->help_topic_id;
$sla = $tickets->sla;
$priority = $tickets->priority_id;
$source = $tickets->source;
$collaborator = '';
$dept = $tickets->dept_id;
$assign = $tickets->assigned_to;
$form_data = null;
$team_assign = null;
$ticket_status = null;
$auto_response = 0;
$this->TicketWorkflowController->workflow($fromaddress, $fromname, $subject, $body, $phone, $phonecode, $mobile_number, $helptopic, $sla, $priority, $source, $collaborator, $dept, $assign, $team_assign, $ticket_status, $form_data, $auto_response);
return \Redirect::back()->with('success1', Lang::get('lang.successfully_replied'));
}
}

83
app/Http/Controllers/Client/helpdesk/EmailController.php
View File

@@ -1,83 +0,0 @@
<?php
namespace App\Http\Controllers\Client\helpdesk;
// controllers
use App\Http\Controllers\Controller;
// models
use App\Model\helpdesk\Email\Emails;
// classes
/**
* EmailController.
*
* @author Ladybird <info@ladybirdweb.com>
*/
class EmailController extends Controller
{
/**
* post port.
*
* @return string
*/
public static function port()
{
$port = Emails::where('id', '=', '1')->first();
$portvalue = $port->option_value;
return $portvalue;
}
/**
* post host.
*
* @return string
*/
public static function host()
{
$host = Option::where('option_name', '=', 'host')->first();
$hostvalue = $host->option_value;
return $hostvalue;
}
/**
* post username.
*
* @return string
*/
public static function username()
{
$username = Option::where('option_name', '=', 'username')->first();
$uservalue = $username->option_value;
return $uservalue;
}
/**
* post passowrd.
*
* @return string
*/
public static function password()
{
$password = Option::where('option_name', '=', 'password')->first();
$passvalue = $password->option_value;
return $passvalue;
}
/**
* post encryption.
*
* @return string
*/
public static function encryption()
{
$encryption = Option::where('option_name', '=', 'encryption')->first();
$encryptvalue = $encryption->option_value;
return $encryptvalue;
}
}

160
app/Http/Controllers/Client/helpdesk/FormController.php
View File

@@ -4,7 +4,6 @@ namespace App\Http\Controllers\Client\helpdesk;
// controllers
use App\Http\Controllers\Agent\helpdesk\TicketWorkflowController;
use App\Http\Controllers\Common\SettingsController;
use App\Http\Controllers\Controller;
// requests
use App\Http\Requests\helpdesk\ClientRequest;
@@ -18,13 +17,15 @@ use App\Model\helpdesk\Ticket\Ticket_attachments;
use App\Model\helpdesk\Ticket\Ticket_source;
use App\Model\helpdesk\Ticket\Ticket_Thread;
use App\Model\helpdesk\Ticket\Tickets;
use App\Model\helpdesk\Utility\CountryCode;
use App\User;
use Exception;
// classes
use Form;
use GeoIP;
use Illuminate\Http\Request;
use Input;
use Mail;
use Lang;
use Redirect;
/**
@@ -32,18 +33,16 @@ use Redirect;
*
* @author Ladybird <info@ladybirdweb.com>
*/
class FormController extends Controller
{
class FormController extends Controller {
/**
* Create a new controller instance.
* Constructor to check.
*
* @return void
*/
public function __construct(TicketWorkflowController $TicketWorkflowController)
{
// mail smtp settings
// SettingsController::smtp();
public function __construct(TicketWorkflowController $TicketWorkflowController) {
$this->middleware('board');
// creating a TicketController instance
$this->TicketWorkflowController = $TicketWorkflowController;
}
@@ -55,15 +54,17 @@ class FormController extends Controller
*
* @return type
*/
public function getForm(Help_topic $topic)
{
public function getForm(Help_topic $topic, CountryCode $code) {
if (\Config::get('database.install') == '%0%') {
return \Redirect::route('license');
}
$location = GeoIP::getLocation('');
$phonecode = $code->where('iso', '=', $location['isoCode'])->first();
if (System::first()->status == 1) {
$topics = $topic->get();
$codes = $code->get();
return view('themes.default1.client.helpdesk.form', compact('topics'));
return view('themes.default1.client.helpdesk.form', compact('topics', 'codes'))->with('phonecode', $phonecode->phonecode);
} else {
return \Redirect::route('home');
}
@@ -77,14 +78,13 @@ class FormController extends Controller
*
* @return type string
*/
public function postForm($id, Help_topic $topic)
{
// dd($id);
public function postForm($id, Help_topic $topic) {
if ($id != 0) {
$helptopic = $topic->where('id', '=', $id)->first();
$custom_form = $helptopic->custom_form;
$values = Fields::where('forms_id', '=', $custom_form)->get();
if (!$values) {
}
if ($values) {
foreach ($values as $value) {
@@ -93,29 +93,29 @@ class FormController extends Controller
$value = explode(',', $data);
echo '<select class="form-control">';
foreach ($value as $option) {
echo '<option>'.$option.'</option>';
echo '<option>' . $option . '</option>';
}
echo '</select></br>';
} elseif ($value->type == 'radio') {
$type2 = $value->value;
$val = explode(',', $type2);
echo '<label class="radio-inline">'.$value->label.'</label>&nbsp&nbsp&nbsp<input type="'.$value->type.'" name="'.$value->name.'">&nbsp;&nbsp;'.$val[0].'
&nbsp&nbsp&nbsp<input type="'.$value->type.'" name="'.$value->name.'">&nbsp;&nbsp;'.$val[1].'</br>';
echo '<label class="radio-inline">' . $value->label . '</label>&nbsp&nbsp&nbsp<input type="' . $value->type . '" name="' . $value->name . '">&nbsp;&nbsp;' . $val[0] . '
&nbsp&nbsp&nbsp<input type="' . $value->type . '" name="' . $value->name . '">&nbsp;&nbsp;' . $val[1] . '</br>';
} elseif ($value->type == 'textarea') {
$type3 = $value->value;
$v = explode(',', $type3);
//dd($v);
if (array_key_exists(1, $v)) {
echo '<label>'.$value->label.'</label></br><textarea class=form-control rows="'.$v[0].'" cols="'.$v[1].'"></textarea></br>';
echo '<label>' . $value->label . '</label></br><textarea class=form-control rows="' . $v[0] . '" cols="' . $v[1] . '"></textarea></br>';
} else {
echo '<label>'.$value->label.'</label></br><textarea class=form-control rows="10" cols="60"></textarea></br>';
echo '<label>' . $value->label . '</label></br><textarea class=form-control rows="10" cols="60"></textarea></br>';
}
} elseif ($value->type == 'checkbox') {
$type4 = $value->value;
$check = explode(',', $type4);
echo '<label class="radio-inline">'.$value->label.'&nbsp&nbsp&nbsp<input type="'.$value->type.'" name="'.$value->name.'">&nbsp&nbsp'.$check[0].'</label><label class="radio-inline"><input type="'.$value->type.'" name="'.$value->name.'">&nbsp&nbsp'.$check[1].'</label></br>';
echo '<label class="radio-inline">' . $value->label . '&nbsp&nbsp&nbsp<input type="' . $value->type . '" name="' . $value->name . '">&nbsp&nbsp' . $check[0] . '</label><label class="radio-inline"><input type="' . $value->type . '" name="' . $value->name . '">&nbsp&nbsp' . $check[1] . '</label></br>';
} else {
echo '<label>'.$value->label.'</label><input type="'.$value->type.'" class="form-control" name="'.$value->name.'" /></br>';
echo '<label>' . $value->label . '</label><input type="' . $value->type . '" class="form-control" name="' . $value->name . '" /></br>';
}
}
}
@@ -130,8 +130,8 @@ class FormController extends Controller
* @param type Request $request
* @param type User $user
*/
public function postedForm(User $user, ClientRequest $request, Ticket $ticket_settings, Ticket_source $ticket_source, Ticket_attachments $ta)
{
public function postedForm(User $user, ClientRequest $request, Ticket $ticket_settings, Ticket_source $ticket_source, Ticket_attachments $ta, CountryCode $code) {
$form_extras = $request->except('Name', 'Phone', 'Email', 'Subject', 'Details', 'helptopic', '_wysihtml5_mode', '_token');
$name = $request->input('Name');
@@ -139,24 +139,46 @@ class FormController extends Controller
$email = $request->input('Email');
$subject = $request->input('Subject');
$details = $request->input('Details');
$phonecode = $request->input('Code');
$System = System::where('id', '=', 1)->first();
$departments = Department::where('id', '=', $System->department)->first();
$department = $departments->id;
$mobile_number = $request->input('Mobile');
$status = $ticket_settings->first()->status;
$helptopic = $ticket_settings->first()->help_topic;
$sla = $ticket_settings->first()->sla;
$priority = $ticket_settings->first()->priority;
$source = $ticket_source->where('name', '=', 'web')->first()->id;
$attachments = $request->file('attachment');
$collaborator = null;
$assignto = null;
$auto_response = 0;
$team_assign = null;
if ($phone != null || $mobile_number != null) {
$location = GeoIP::getLocation();
$geoipcode = $code->where('iso', '=', $location['isoCode'])->first();
if ($phonecode == null) {
$data = [
'fails' => Lang::get('lang.country-code-required-error'),
'phonecode' => $geoipcode->phonecode,
'country_code_error' => 1,
];
$result = $this->TicketWorkflowController->workflow($email, $name, $subject, $details, $phone, $helptopic, $sla, $priority, $source, $collaborator, $department, $assignto, $team_assign, $status, $form_extras, $auto_response);
return Redirect::back()->with($data)->withInput($request->except('password'));
} else {
$code = CountryCode::select('phonecode')->where('phonecode', '=', $phonecode)->get();
if (!count($code)) {
$data = [
'fails' => Lang::get('lang.incorrect-country-code-error'),
'phonecode' => $geoipcode->phonecode,
'country_code_error' => 1,
];
return Redirect::back()->with($data)->withInput($request->except('password'));
}
}
}
$result = $this->TicketWorkflowController->workflow($email, $name, $subject, $details, $phone, $phonecode, $mobile_number, $helptopic, $sla, $priority, $source, $collaborator, $department, $assignto, $team_assign, $status, $form_extras, $auto_response);
if ($result[1] == 1) {
$ticketId = Tickets::where('ticket_number', '=', $result[0])->first();
@@ -174,7 +196,7 @@ class FormController extends Controller
}
}
return Redirect::route('guest.getform')->with('success', 'Ticket has been created successfully, your ticket number is <b>'.$result[0].'</b> Please save this for future reference.');
return Redirect::back()->with('success', Lang::get('lang.Ticket-has-been-created-successfully-your-ticket-number-is') . ' ' . $result[0] . '. ' . Lang::get('lang.Please-save-this-for-future-reference'));
}
}
@@ -185,30 +207,68 @@ class FormController extends Controller
*
* @return type view
*/
public function post_ticket_reply($id, Request $request)
{
$comment = $request->input('comment');
if ($comment != null) {
$tickets = Tickets::where('id', '=', $id)->first();
$threads = new Ticket_Thread();
$tickets->closed_at = null;
$tickets->closed = 0;
$tickets->reopened_at = date('Y-m-d H:i:s');
$tickets->reopened = 1;
$threads->user_id = $tickets->user_id;
$threads->ticket_id = $tickets->id;
$threads->poster = 'client';
$threads->body = $comment;
try {
$threads->save();
$tickets->save();
public function post_ticket_reply($id, Request $request) {
try {
if ($comment != null) {
$tickets = Tickets::where('id', '=', $id)->first();
$thread = Ticket_Thread::where('ticket_id', '=', $tickets->id)->first();
return \Redirect::back()->with('success1', 'Successfully replied');
} catch (Exception $e) {
return \Redirect::back()->with('fails1', $e->errorInfo[2]);
$subject = $thread->title . '[#' . $tickets->ticket_number . ']';
$body = $request->input('comment');
$user_cred = User::where('id', '=', $tickets->user_id)->first();
$fromaddress = $user_cred->email;
$fromname = $user_cred->user_name;
$phone = '';
$phonecode = '';
$mobile_number = '';
$helptopic = $tickets->help_topic_id;
$sla = $tickets->sla;
$priority = $tickets->priority_id;
$source = $tickets->source;
$collaborator = '';
$dept = $tickets->dept_id;
$assign = $tickets->assigned_to;
$form_data = null;
$team_assign = null;
$ticket_status = null;
$auto_response = 0;
$this->TicketWorkflowController->workflow($fromaddress, $fromname, $subject, $body, $phone, $phonecode, $mobile_number, $helptopic, $sla, $priority, $source, $collaborator, $dept, $assign, $team_assign, $ticket_status, $form_data, $auto_response);
return \Redirect::back()->with('success1', Lang::get('lang.successfully_replied'));
} else {
return \Redirect::back()->with('fails1', Lang::get('lang.please_fill_some_data'));
}
} else {
return \Redirect::back()->with('fails1', 'Please fill some data!');
} catch (Exception $e) {
return \Redirect::back()->with('fails1', $e->getMessage());
}
//
// $comment = $request->input('comment');
// if ($comment != null) {
// $tickets = Tickets::where('id', '=', $id)->first();
// $threads = new Ticket_Thread();
// $tickets->closed_at = null;
// $tickets->closed = 0;
// $tickets->reopened_at = date('Y-m-d H:i:s');
// $tickets->reopened = 1;
// $threads->user_id = $tickets->user_id;
// $threads->ticket_id = $tickets->id;
// $threads->poster = 'client';
// $threads->body = $comment;
// try {
// $threads->save();
// $tickets->save();
//
// return \Redirect::back()->with('success1', Lang::get('lang.successfully_replied'));
// } catch (Exception $e) {
// return \Redirect::back()->with('fails1', $e->getMessage());
// }
// } else {
// return \Redirect::back()->with('fails1', Lang::get('lang.please_fill_some_data'));
// }
}
}

81
app/Http/Controllers/Client/helpdesk/GuestController.php
View File

@@ -4,25 +4,27 @@ namespace App\Http\Controllers\Client\helpdesk;
// controllers
use App\Http\Controllers\Common\PhpMailController;
use App\Http\Controllers\Common\SettingsController;
use App\Http\Controllers\Controller;
// requests
use App\Http\Requests\helpdesk\CheckTicket;
use App\Http\Requests\helpdesk\ProfilePassword;
use App\Http\Requests\helpdesk\ProfileRequest;
use App\Http\Requests\helpdesk\TicketRequest;
// models
use App\Model\helpdesk\Manage\Help_topic;
// models
use App\Model\helpdesk\Settings\Company;
use App\Model\helpdesk\Settings\System;
use App\Model\helpdesk\Ticket\Ticket_Thread;
use App\Model\helpdesk\Ticket\Tickets;
use App\Model\helpdesk\Utility\CountryCode;
use App\User;
// classes
use Auth;
// classes
use Exception;
use GeoIP;
use Hash;
use Illuminate\Http\Request;
use Input;
use Lang;
/**
* GuestController.
@@ -38,23 +40,25 @@ class GuestController extends Controller
*/
public function __construct(PhpMailController $PhpMailController)
{
$this->middleware('board');
$this->PhpMailController = $PhpMailController;
SettingsController::smtp();
// checking authentication
$this->middleware('auth');
}
/**
* Get profile.
*
* @return type Response
*/
public function getProfile()
{
$user = Auth::user();
/**
* Get profile.
*
* @return type Response
*/
public function getProfile(CountryCode $code)
{
$user = Auth::user();
$location = GeoIP::getLocation('');
$phonecode = $code->where('iso', '=', $location['isoCode'])->first();
return view('themes.default1.client.helpdesk.profile', compact('user'));
}
return view('themes.default1.client.helpdesk.profile', compact('user'))->with('phonecode', $phonecode->phonecode);
}
/**
* Save profile data.
@@ -89,12 +93,24 @@ class GuestController extends Controller
Input::file('profile_pic')->move($destinationPath, $fileName);
$user->profile_pic = $fileName;
} else {
if ($request->get('country_code') == '' && ($request->get('phone_number') != '' || $request->get('mobile') != '')) {
return redirect()->back()->with(['fails1' => Lang::get('lang.country-code-required-error'),
'country_code' => 1, ])->withInput();
} else {
$code = CountryCode::select('phonecode')->where('phonecode', '=', $request->get('country_code'))->get();
if (!count($code)) {
return redirect()->back()->with(['fails1' => Lang::get('lang.incorrect-country-code-error'),
'country_code' => 1, ])->withInput();
} else {
$user->country_code = $request->input('country_code');
}
}
$user->fill($request->except('profile_pic', 'gender'))->save();
return redirect()->back()->with('success1', 'Profile Updated sucessfully');
return redirect()->back()->with('success1', Lang::get('lang.profile_updated_sucessfully'));
}
if ($user->fill($request->except('profile_pic'))->save()) {
return redirect()->back()->with('success1', 'Profile Updated sucessfully');
return redirect()->back()->with('success1', Lang::get('lang.profile_updated_sucessfully'));
}
}
@@ -195,12 +211,12 @@ class GuestController extends Controller
try {
$user->save();
return redirect()->back()->with('success2', 'Password Updated sucessfully');
return redirect()->back()->with('success2', Lang::get('lang.password_updated_sucessfully'));
} catch (Exception $e) {
return redirect()->back()->with('fails2', $e->errorInfo[2]);
return redirect()->back()->with('fails2', $e->getMessage());
}
} else {
return redirect()->back()->with('fails2', 'Password was not Updated. Incorrect old password');
return redirect()->back()->with('fails2', Lang::get('lang.password_was_not_updated_incorrect_old_password'));
}
}
@@ -250,26 +266,33 @@ class GuestController extends Controller
*
* @return type Response
*/
public function PostCheckTicket()
public function PostCheckTicket(Request $request)
{
$Email = \Input::get('email');
$Ticket_number = \Input::get('ticket_number');
$validator = \Validator::make($request->all(), [
'email' => 'required|email',
'ticket_number' => 'required',
]);
if ($validator->fails()) {
return redirect()->back()
->withErrors($validator)
->withInput()
->with('check', '1');
}
$Email = $request->input('email');
$Ticket_number = $request->input('ticket_number');
$ticket = Tickets::where('ticket_number', '=', $Ticket_number)->first();
if ($ticket == null) {
return \Redirect::route('form')->with('fails', 'There is no such Ticket Number');
return \Redirect::route('form')->with('fails', Lang::get('lang.there_is_no_such_ticket_number'));
} else {
$userId = $ticket->user_id;
$user = User::where('id', '=', $userId)->first();
if ($user->role == 'user') {
$username = $user->user_name;
} else {
$username = $user->first_name.' '.$user->last_name;
}
if ($user->email != $Email) {
return \Redirect::route('form')->with('fails', "Email didn't match with Ticket Number");
return \Redirect::route('form')->with('fails', Lang::get("lang.email_didn't_match_with_ticket_number"));
} else {
$code = $ticket->id;
$code = \Crypt::encrypt($code);
@@ -281,7 +304,7 @@ class GuestController extends Controller
);
return \Redirect::back()
->with('success', 'We have sent you a link by Email. Please click on that link to view ticket');
->with('success', Lang::get('lang.we_have_sent_you_a_link_by_email_please_click_on_that_link_to_view_ticket'));
}
}
}

278
app/Http/Controllers/Client/helpdesk/UnAuthController.php Normal file
View File

@@ -0,0 +1,278 @@
<?php
namespace App\Http\Controllers\Client\helpdesk;
// controllers
use App\Http\Controllers\Common\PhpMailController;
use App\Http\Controllers\Controller;
// requests
use App\Model\helpdesk\Email\Emails;
// models
use App\Model\helpdesk\Settings\CommonSettings;
use App\Model\helpdesk\Ticket\Ticket_Status;
use App\Model\helpdesk\Ticket\Ticket_Thread;
use App\Model\helpdesk\Ticket\Tickets;
use App\Model\helpdesk\Ticket\TicketToken;
use App\User;
use Hash;
// classes
use Illuminate\Http\Request;
use Input;
use Lang;
/**
* GuestController.
*
* @author Ladybird <info@ladybirdweb.com>
*/
class UnAuthController extends Controller
{
/**
* Create a new controller instance.
*
* @return type void
*/
public function __construct(PhpMailController $PhpMailController)
{
$this->middleware('board');
$this->PhpMailController = $PhpMailController;
}
/**
* Post Check ticket.
*
* @param type CheckTicket $request
* @param type User $user
* @param type Tickets $ticket
* @param type Ticket_Thread $thread
*
* @return type Response
*/
public function PostCheckTicket(Request $request)
{
try {
$validator = \Validator::make($request->all(), [
'email_address' => 'required|email',
'ticket_number' => 'required',
]);
if ($validator->fails()) {
return redirect()->back()
->withErrors($validator)
->withInput()
->with('check', '1');
}
$email = $request->input('email_address');
$ticket_number = $request->input('ticket_number');
// get user details
$user_details = User::where('email', '=', $email)->first();
// get ticket details
$ticket = Tickets::where('ticket_number', '=', $ticket_number)->first();
if ($ticket == null) {
return \Redirect::route('form')->with('fails', Lang::get('lang.there_is_no_such_ticket_number'));
}
if ($ticket->user_id == $user_details->id) {
if ($user_details->role == 'user') {
$username = $user_details->user_name;
} else {
$username = $user_details->first_name.' '.$user_details->last_name;
}
// check for preentered ticket token
$ticket_token = TicketToken::where('ticket_id', '=', $ticket->id)->first();
if ($ticket_token) {
$token = $this->generate_random_ticket_token();
$hashed_token = \Hash::make($token);
$ticket_token->token = $hashed_token;
$ticket_token->save();
} else {
$ticket_token = new TicketToken();
$ticket_token->ticket_id = $ticket->id;
$token = $this->generate_random_ticket_token();
$hashed_token = \Hash::make($token);
$ticket_token->token = $hashed_token;
$ticket_token->save();
}
try {
$this->PhpMailController->sendmail(
$from = $this->PhpMailController->mailfrom('1', '0'), $to = ['name' => $username, 'email' => $user_details->email], $message = ['subject' => 'Ticket link Request ['.$ticket_number.']', 'scenario' => 'check-ticket'], $template_variables = ['user' => $username, 'ticket_link_with_number' => url('show-ticket/'.$ticket->id.'/'.$token)]
);
} catch (\Exception $e) {
}
return redirect()->back()
->with('success', Lang::get('lang.we_have_sent_you_a_link_by_email_please_click_on_that_link_to_view_ticket'));
} else {
return \Redirect::route('form')->with('fails', Lang::get("lang.email_didn't_match_with_ticket_number"));
}
} catch (\Exception $e) {
return \Redirect::route('form')->with('fails', $e->getMessage());
}
}
/**
* generate random string token for ticket.
*
* @param type $length
*
* @return string
*/
public function generate_random_ticket_token($length = 10)
{
$characters = '0123456789abcdefghijklmnopqrstuvwxyzABCDEFGHIJKLMNOPQRSTUVWXYZ';
$charactersLength = strlen($characters);
$randomString = '';
for ($i = 0; $i < $length; $i++) {
$randomString .= $characters[rand(0, $charactersLength - 1)];
}
return $randomString;
}
/**
* function to check the ticket without loggin In.
*
* @param type $ticket_id
* @param type $token
*
* @return type view
*/
public function showTicketCode($ticket_id, $token)
{
try {
$check_token = TicketToken::where('ticket_id', '=', $ticket_id)->first();
if (Hash::check($token, $check_token->token) == true) {
$token_time = CommonSettings::where('option_name', '=', 'ticket_token_time_duration')->first();
$time = $token_time->option_value;
$new_time = date_add($check_token->updated_at, date_interval_create_from_date_string($time.' Hours'));
if (date('Y-m-d H:i:s') > $new_time) {
return redirect()->route('form')->with('fails', Lang::get('lang.sorry_your_ticket_token_has_expired_please_try_to_resend_the_ticket_link_request'));
}
$tickets = Tickets::where('id', '=', $ticket_id)->first();
return view('themes.default1.client.helpdesk.unauth.showticket', compact('tickets', 'token'));
} else {
return redirect()->route('form')->with('fails', Lang::get('lang.sorry_you_are_not_allowed_token_expired'));
}
} catch (Exception $ex) {
return redirect()->route('form')->with('fails', $e->getMessage());
}
}
/**
* Store ratings of the user.
*
* @return type Redirect
*/
public function rating($id, Request $request, \App\Model\helpdesk\Ratings\RatingRef $rating_ref)
{
foreach ($request->all() as $key => $value) {
if (strpos($key, '_') !== false) {
$ratName = str_replace('_', ' ', $key);
} else {
$ratName = $key;
}
$ratID = \App\Model\helpdesk\Ratings\Rating::where('name', '=', $ratName)->first();
$ratingrefs = $rating_ref->where('rating_id', '=', $ratID->id)->where('ticket_id', '=', $id)->first();
if ($ratingrefs !== null) {
$ratingrefs->rating_id = $ratID->id;
$ratingrefs->ticket_id = $id;
$ratingrefs->thread_id = '0';
$ratingrefs->rating_value = $value;
$ratingrefs->save();
} else {
$rating_ref->rating_id = $ratID->id;
$rating_ref->ticket_id = $id;
$rating_ref->thread_id = '0';
$rating_ref->rating_value = $value;
$rating_ref->save();
}
}
return redirect()->back()->with('Success', Lang::get('lang.thank_you_for_your_rating'));
}
/**
* Store Client rating about reply of agent quality.
*
* @return type Redirect
*/
public function ratingReply($id, Request $request, \App\Model\helpdesk\Ratings\RatingRef $rating_ref)
{
foreach ($request->all() as $key => $value) {
$key1 = explode(',', $key);
if (strpos($key1[0], '_') !== false) {
$ratName = str_replace('_', ' ', $key1[0]);
} else {
$ratName = $key1[0];
}
$ratID = \App\Model\helpdesk\Ratings\Rating::where('name', '=', $ratName)->first();
$ratingrefs = $rating_ref->where('rating_id', '=', $ratID->id)->where('thread_id', '=', $key1[1])->first();
if ($ratingrefs !== null) {
$ratingrefs->rating_id = $ratID->id;
$ratingrefs->ticket_id = $id;
$ratingrefs->thread_id = $key1[1];
$ratingrefs->rating_value = $value;
$ratingrefs->save();
} else {
$rating_ref->rating_id = $ratID->id;
$rating_ref->ticket_id = $id;
$rating_ref->thread_id = $key1[1];
$rating_ref->rating_value = $value;
$rating_ref->save();
}
}
return redirect()->back()->with('Success', Lang::get('lang.thank_you_for_your_rating'));
}
/**
* function to change the status of the ticket.
*
* @param type $status
* @param type $id
*
* @return string
*/
public function changeStatus($status, $id)
{
$tickets = Tickets::where('id', '=', $id)->first();
$tickets->status = $status;
$ticket_status = Ticket_Status::where('id', '=', $status)->first();
if ($ticket_status->state == 'closed') {
$tickets->closed = $ticket_status->id;
$tickets->closed_at = date('Y-m-d H:i:s');
}
$tickets->save();
$ticket_thread = Ticket_Thread::where('ticket_id', '=', $ticket_status->id)->first();
$ticket_subject = $ticket_thread->title;
$user = User::where('id', '=', $tickets->user_id)->first();
$thread = new Ticket_Thread();
$thread->ticket_id = $tickets->id;
$thread->user_id = $tickets->user_id;
$thread->is_internal = 1;
$thread->body = $ticket_status->message.' '.$user->user_name;
$thread->save();
$email = $user->email;
$user_name = $user->user_name;
$ticket_number = $tickets->ticket_number;
$sending_emails = Emails::where('department', '=', $ticket_status->dept_id)->first();
if ($sending_emails == null) {
$from_email = $this->system_mail();
} else {
$from_email = $sending_emails->id;
}
try {
$this->PhpMailController->sendmail($from = $this->PhpMailController->mailfrom('0', $tickets->dept_id), $to = ['name' => $user_name, 'email' => $email], $message = ['subject' => $ticket_subject.'[#'.$ticket_number.']', 'scenario' => 'close-ticket'], $template_variables = ['ticket_number' => $ticket_number]);
} catch (\Exception $e) {
return 0;
}
return Lang::get('lang.your_ticket_has_been').' '.$ticket_status->state;
}
}

15
app/Http/Controllers/Client/helpdesk/WelcomepageController.php
View File

@@ -15,15 +15,18 @@ use Redirect;
*
* @author Ladybird <info@ladybirdweb.com>
*/
class WelcomepageController extends Controller
{
class WelcomepageController extends Controller {
public function __construct() {
// $this->middleware('board');
}
/**
* Display a listing of the resource.
*
* @return Response
*/
public function get(System $note)
{
public function get(System $note) {
if (Config::get('database.install') == '%0%') {
return Redirect::route('licence');
}
@@ -35,12 +38,12 @@ class WelcomepageController extends Controller
return view('themes.default1.client.guest-user.guest', compact('heading', 'content'));
}
public function index()
{
public function index() {
if (Config::get('database.install') == '%0%') {
return Redirect::route('licence');
}
return view('themes.default1.client.helpdesk.guest-user.index');
}
}

63
app/Http/Controllers/Client/kb/UserController.php
View File

@@ -20,6 +20,7 @@ use Auth;
use Config;
use Hash;
use Illuminate\Http\Request;
use Lang;
use Mail;
use Redirect;
@@ -27,6 +28,7 @@ class UserController extends Controller
{
public function __construct()
{
$this->middleware('board');
//$this->middleware('auth');
//SettingsController::language();
// $this->port();
@@ -45,8 +47,14 @@ class UserController extends Controller
{
$settings = $settings->first();
$pagination = $settings->pagination;
// $article = $article->where('status', '1');
// $article = $article->where('type', '1');
if (Auth::check()) {
if (\Auth::user()->role == 'user') {
$article = $article->where('status', '1');
}
} else {
$article = $article->where('status', '1');
}
$article = $article->where('type', '1');
$article = $article->paginate($pagination);
// dd($article);
$article->setPath('article-list');
@@ -78,14 +86,26 @@ class UserController extends Controller
return $excerpt;
}
/**
* function to search an article.
*
* @param \App\Http\Requests\kb\SearchRequest $request
* @param \App\Model\kb\Category $category
* @param \App\Model\kb\Article $article
* @param \App\Model\kb\Settings $settings
*
* @return type view
*/
public function search(SearchRequest $request, Category $category, Article $article, Settings $settings)
{
$settings = $settings->first();
$pagination = $settings->pagination;
$search = $request->input('s');
$result = $article->search($search)->paginate($pagination);
$result = $article->where('name', 'LIKE', '%'.$search.'%')
->orWhere('slug', 'LIKE', '%'.$search.'%')
->orWhere('description', 'LIKE', '%'.$search.'%')
->paginate($pagination);
$result->setPath('search');
//dd($result);
$categorys = $category->get();
return view('themes.default1.client.kb.article-list.search', compact('categorys', 'result'));
@@ -103,11 +123,22 @@ class UserController extends Controller
$tz = \App\Model\helpdesk\Utility\Timezones::where('id', $tz)->first()->name;
date_default_timezone_set($tz);
$date = \Carbon\Carbon::now()->toDateTimeString();
$arti = $article->where('slug', $slug)->where('status', '1')->where('type', '1')->where('publish_time', '<', $date)->first();
$arti = $article->where('slug', $slug);
if (Auth::check()) {
if (\Auth::user()->role == 'user') {
$arti = $arti->where('status', '1');
}
} else {
$arti = $arti->where('status', '1');
}
$arti = $arti->where('type', '1');
$arti = $arti->where('publish_time', '<', $date);
$arti = $arti->first();
if ($arti) {
return view('themes.default1.client.kb.article-list.show', compact('arti'));
} else {
return redirect()->back()->with('fails', 'No records on publish time');
return redirect()->back()->with('fails', Lang::get('lang.no_records_on_publish_time'));
}
}
@@ -183,12 +214,12 @@ class UserController extends Controller
//echo $message;
//echo $contact->email;
$mail = Mail::send('themes.default1.client.kb.article-list.contact-details', ['name' => $name, 'email' => $email, 'subject' => $subject, 'details' => $details], function ($message) use ($contact) {
$message->to($contact->email, $contact->name)->subject('Contact');
});
$message->to($contact->email, $contact->name)->subject('Contact');
});
if ($mail) {
return redirect('contact')->with('success', 'Your details send to System');
return redirect('contact')->with('success', Lang::get('lang.your_details_send_to_system'));
} else {
return redirect('contact')->with('fails', 'Your details can not send to System');
return redirect('contact')->with('fails', Lang::get('lang.your_details_can_not_send_to_system'));
}
}
@@ -213,9 +244,9 @@ class UserController extends Controller
$id = $article->id;
$comment->article_id = $id;
if ($comment->fill($request->input())->save()) {
return Redirect::back()->with('success', 'Your comment posted');
return Redirect::back()->with('success', Lang::get('lang.your_comment_posted'));
} else {
return Redirect::back()->with('fails', 'Sorry not processed');
return Redirect::back()->with('fails', Lang::get('lang.sorry_not_processed'));
}
}
@@ -314,10 +345,10 @@ class UserController extends Controller
} else {
$user->fill($request->except('profile_pic', 'gender'))->save();
return redirect('guest')->with('success', 'Profile Updated sucessfully');
return redirect('guest')->with('success', Lang::get('lang.profile_updated_sucessfully'));
}
if ($user->fill($request->except('profile_pic'))->save()) {
return redirect('guest')->with('success', 'Profile Updated sucessfully');
return redirect('guest')->with('success', Lang::get('lang.sorry_not_proprofile_updated_sucessfullycessed'));
}
}
@@ -329,9 +360,9 @@ class UserController extends Controller
$user->password = Hash::make($request->input('new_password'));
$user->save();
return redirect()->back()->with('success', 'Password Updated sucessfully');
return redirect()->back()->with('success', Lang::get('lang.password_updated_sucessfully'));
} else {
return redirect()->back()->with('fails', 'Password was not Updated');
return redirect()->back()->with('fails', Lang::get('lang.password_was_not_updated'));
}
}
}

116
app/Http/Controllers/Common/ApiSettings.php Normal file
View File

@@ -0,0 +1,116 @@
<?php
namespace App\Http\Controllers\Common;
use App\Http\Controllers\Controller;
use App\Model\Api\ApiSetting;
use App\Model\helpdesk\Ticket\Ticket_Thread;
use App\Model\helpdesk\Ticket\Tickets;
use Exception;
use Illuminate\Http\Request;
use Log;
class ApiSettings extends Controller
{
public $api;
public function __construct()
{
$this->middleware('auth', ['except' => ['ticketDetailEvent', 'postHook', 'postForm']]);
$this->middleware('roles', ['except' => ['ticketDetailEvent', 'postHook', 'postForm']]);
$api = new ApiSetting();
$this->api = $api;
}
public function show()
{
try {
$details = [];
$ticket_detail = '';
$settings = $this->api;
if ($settings->get()->count() > 0) {
$details = $this->api->lists('value', 'key')->toArray();
}
if (array_key_exists('ticket_detail', $details)) {
$ticket_detail = $details['ticket_detail'];
}
return view('themes.default1.common.api.settings', compact('ticket_detail'));
} catch (Exception $ex) {
return redirect()->back()->with('fails', $ex->getMessage());
}
}
public function postSettings(Request $request)
{
$this->validate($request, [
'ticket_detail' => 'url',
]);
try {
$settings = $this->api;
if ($settings->get()->count() > 0) {
foreach ($settings->get() as $set) {
$set->delete();
}
}
foreach ($request->except('_token') as $key => $value) {
$settings->create(['key' => $key, 'value' => $value]);
}
return redirect()->back()->with('success', 'Updated Successfully');
} catch (Exception $ex) {
return redirect()->back()->with('fails', $ex->getMessage());
}
}
public function ticketDetailEvent($detail)
{
try {
$ticket = new Tickets();
$ticketid = $detail->ticket_id;
$data = $ticket
->join('ticket_thread', function ($join) use ($ticketid) {
$join->on('tickets.id', '=', 'ticket_thread.ticket_id')
->where('ticket_thread.ticket_id', '=', $ticketid);
})
->join('users', 'ticket_thread.user_id', '=', 'users.id')
->select('ticket_thread.title', 'ticket_thread.body', 'users.first_name', 'users.last_name', 'users.email', 'ticket_thread.created_at')
->get()
->toJson();
$this->postHook($data);
} catch (Exception $ex) {
dd($ex);
throw new Exception($ex->getMessage());
}
}
public function postHook($data)
{
try {
$set = $this->api->where('key', 'ticket_detail')->first();
if ($set) {
if ($set->value) {
$this->postForm($data, $set->value);
}
}
} catch (Exception $ex) {
dd($ex);
throw new Exception($ex->getMessage());
}
}
public function postForm($data, $url)
{
try {
$post_data = [
'data' => $data,
];
$upgrade_controller = new \App\Http\Controllers\Update\UpgradeController();
$upgrade_controller->postCurl($url, $post_data);
Log::info('ticket details has send to : '.$url.' and details are : '.$data);
} catch (Exception $ex) {
throw new Exception($ex->getMessage());
}
}
}

5
app/Http/Controllers/Common/NotificationController.php
View File

@@ -26,9 +26,8 @@ class NotificationController extends Controller
{
$notifications = UserNotification::join('notifications', 'user_notification.notification_id', '=', 'notifications.id')
->join('notification_types', 'notifications.type_id', '=', 'notification_types.id')
->where('user_notification.is_read', '=', '0')
->where('user_notification.user_id', '=', \Auth::user()->id)
->get();
->paginate(10);
return $notifications;
}
@@ -41,7 +40,7 @@ class NotificationController extends Controller
}
//dd($forwhome);
//system notification
$notification = new Notification();
$notification = new Notification();
$UN = new UserNotification();
$notify = $notification->create(['model_id' => $model_id, 'userid_created' => $userid_created, 'type_id' => $type_id]);

95
app/Http/Controllers/Common/PhpMailController.php
View File

@@ -3,6 +3,7 @@
namespace App\Http\Controllers\Common;
use App\Http\Controllers\Controller;
use App\Model\Common\TemplateType;
use App\Model\helpdesk\Agent\Department;
use App\Model\helpdesk\Email\Emails;
use App\Model\helpdesk\Settings\Company;
@@ -10,10 +11,9 @@ use App\Model\helpdesk\Settings\Email;
use App\User;
use Auth;
class PhpMailController extends Controller
{
public function fetch_smtp_details($id)
{
class PhpMailController extends Controller {
public function fetch_smtp_details($id) {
$emails = Emails::where('id', '=', $id)->first();
if ($emails->sending_status == 1) {
return $emails;
@@ -29,8 +29,7 @@ class PhpMailController extends Controller
*
* @return Mail
*/
public function sendmail($from, $to, $message, $template_variables)
{
public function sendmail($from, $to, $message, $template_variables) {
// dd($from);
$from_address = $this->fetch_smtp_details($from);
if ($from_address == null) {
@@ -43,6 +42,7 @@ class PhpMailController extends Controller
$smtpsecure = $from_address->sending_encryption;
$host = $from_address->sending_host;
$port = $from_address->sending_port;
$protocol = $from_address->sending_protocol;
if (isset($to['email'])) {
$recipants = $to['email'];
@@ -64,11 +64,11 @@ class PhpMailController extends Controller
} else {
$bc = null;
}
if (isset($message['subject'])) {
$subject = $message['subject'];
} else {
$subject = null;
}
// if (isset($message['subject'])) {
// $subject = $message['subject'];
// } else {
// $subject = null;
// }
if (isset($message['body'])) {
$content = $message['body'];
} else {
@@ -182,11 +182,28 @@ class PhpMailController extends Controller
$path2 = \Config::get('view.paths');
$directory = $path2[0].DIRECTORY_SEPARATOR.'emails'.DIRECTORY_SEPARATOR.$status->template.DIRECTORY_SEPARATOR;
// $directory = $path2[0].DIRECTORY_SEPARATOR.'emails'.DIRECTORY_SEPARATOR.$status->template.DIRECTORY_SEPARATOR;
//
// $handle = fopen($directory.$template.'.blade.php', 'r');
// $contents = fread($handle, filesize($directory.$template.'.blade.php'));
// fclose($handle);
$handle = fopen($directory.$template.'.blade.php', 'r');
$contents = fread($handle, filesize($directory.$template.'.blade.php'));
fclose($handle);
$template = TemplateType::where('name', '=', $template)->first();
$set = \App\Model\Common\TemplateSet::where('name', '=', $status->template)->first();
if (isset($set['id'])) {
$template_data = \App\Model\Common\Template::where('set_id', '=', $set->id)->where('type', '=', $template->id)->first();
$contents = $template_data->message;
if ($template_data->subject) {
$subject = $template_data->subject;
} else {
$subject = $message['subject'];
}
} else {
$contents = null;
$subject = null;
}
$variables = ['{!!$user!!}', '{!!$agent!!}', '{!!$ticket_number!!}', '{!!$content!!}', '{!!$from!!}', '{!!$ticket_agent_name!!}', '{!!$ticket_client_name!!}', '{!!$ticket_client_email!!}', '{!!$ticket_body!!}', '{!!$ticket_assigner!!}', '{!!$ticket_link_with_number!!}', '{!!$system_error!!}', '{!!$agent_sign!!}', '{!!$department_sign!!}', '{!!$password_reset_link!!}', '{!!$email_address!!}', '{!!$user_password!!}', '{!!$system_from!!}', '{!!$system_link!!}'];
@@ -203,22 +220,30 @@ class PhpMailController extends Controller
}
// dd($messagebody);
//$mail->SMTPDebug = 3; // Enable verbose debug output
//$mail->SMTPDebug = 3; // Enable verbose debug output
if ($protocol == "smtp") {
$mail->isSMTP(); // Set mailer to use SMTP
$mail->Host = $host; // Specify main and backup SMTP servers
$mail->SMTPAuth = true; // Enable SMTP authentication
$mail->Username = $username; // SMTP username
$mail->Password = $password; // SMTP password
$mail->SMTPSecure = $smtpsecure; // Enable TLS encryption, `ssl` also accepted
$mail->Port = $port; // TCP port to connect to
$mail->setFrom($username, $fromname);
$mail->addAddress($recipants); // Add a recipient
$mail->isSMTP(); // Set mailer to use SMTP
$mail->Host = $host; // Specify main and backup SMTP servers
$mail->SMTPAuth = true; // Enable SMTP authentication
$mail->Username = $username; // SMTP username
$mail->Password = $password; // SMTP password
$mail->SMTPSecure = $smtpsecure; // Enable TLS encryption, `ssl` also accepted
$mail->Port = $port; // TCP port to connect to
$mail->setFrom($username, $fromname);
} elseif ($protocol == "mail") {
$mail->IsSendmail(); // telling the class to use SendMail transport
if ($username == $fromname) {
$mail->setFrom($username);
} else {
$mail->setFrom($username, $fromname);
}
}
$mail->addAddress($recipants); // Add a recipient
// Name is optional
// $mail->addReplyTo('sada059@gmail.com', 'Information');
// Optional name
$mail->isHTML(true); // Set email format to HTML
$mail->isHTML(true); // Set email format to HTML
if ($cc != null) {
foreach ($cc as $collaborator) {
//mail to collaborators
@@ -229,7 +254,7 @@ class PhpMailController extends Controller
}
}
$mail->addBCC($bc);
// $mail->addBCC($bc);
if ($attachment != null) {
$size = count($message['attachments']);
@@ -244,9 +269,9 @@ class PhpMailController extends Controller
$mail->Subject = $subject;
if ($template == 'ticket-reply-agent') {
$line = '---Reply above this line--- <br/><br/>';
$mail->Body = $line.$messagebody;
$mail->Body = utf8_decode($line . $messagebody);
} else {
$mail->Body = $messagebody;
$mail->Body = utf8_decode($messagebody);
}
// $mail->AltBody = $altbody;
@@ -267,8 +292,7 @@ class PhpMailController extends Controller
*
* @return MailNotification
*/
public function sendEmail($from, $to, $message)
{
public function sendEmail($from, $to, $message) {
// dd($from);
$from_address = $this->fetch_smtp_details($from);
@@ -394,8 +418,7 @@ class PhpMailController extends Controller
*
* @return type
*/
public function company()
{
public function company() {
$company = Company::Where('id', '=', '1')->first();
if ($company->company_name == null) {
$company = 'Support Center';
@@ -457,8 +480,7 @@ class PhpMailController extends Controller
*
* @return type integer
*/
public function mailfrom($reg, $dept_id)
{
public function mailfrom($reg, $dept_id) {
$email = Email::where('id', '=', '1')->first();
if ($reg == 1) {
return $email->sys_email;
@@ -471,4 +493,5 @@ class PhpMailController extends Controller
}
}
}
}

57
app/Http/Controllers/Common/SettingsController.php
View File

@@ -19,6 +19,7 @@ use Exception;
use Illuminate\Http\Request;
use Illuminate\Support\Collection;
use Input;
use Lang;
/**
* ***************************
@@ -130,9 +131,9 @@ class SettingsController extends Controller
try {
$widget->save();
return redirect()->back()->with('success', $widget->name.' Saved Successfully');
return redirect()->back()->with('success', $widget->name.Lang::get('lang.saved_successfully'));
} catch (Exception $e) {
return redirect()->back()->with('fails', $e->errorInfo[2]);
return redirect()->back()->with('fails', $e->getMessage());
}
}
@@ -461,7 +462,6 @@ class SettingsController extends Controller
public function GetPlugin()
{
$plugins = $this->fetchConfig();
//dd($plugins);
return \Datatable::collection(new Collection($plugins))
->searchColumns('name')
@@ -683,24 +683,37 @@ class SettingsController extends Controller
{
$configs = $this->ReadConfigs();
//dd($configs);
$plug = new Plugin();
$plug = $plug->select('path', 'status')->orderBy('name')->get()->toArray();
//$fields = [];
if ($configs !== 'null') {
$plugs = new Plugin();
$fields = [];
$attributes = [];
if ($configs != 'null') {
foreach ($configs as $key => $config) {
$fields[$key] = include $config;
if ($plug != null) {
$fields[$key]['path'] = $plug[$key]['path'];
$fields[$key]['status'] = $plug[$key]['status'];
} else {
$fields[$key]['path'] = $fields[$key]['name'];
$fields[$key]['status'] = 0;
}
}
return $fields;
}
//dd($fields);
if (count($fields) > 0) {
foreach ($fields as $key => $field) {
$plug = $plugs->where('name', $field['name'])->select('path', 'status')->orderBy('name')->get()->toArray();
if ($plug) {
foreach ($plug as $i => $value) {
$attributes[$key]['path'] = $plug[$i]['path'];
$attributes[$key]['status'] = $plug[$i]['status'];
}
} else {
$attributes[$key]['path'] = $field['name'];
$attributes[$key]['status'] = 0;
}
$attributes[$key]['name'] = $field['name'];
$attributes[$key]['settings'] = $field['settings'];
$attributes[$key]['description'] = $field['description'];
$attributes[$key]['website'] = $field['website'];
$attributes[$key]['version'] = $field['version'];
$attributes[$key]['author'] = $field['author'];
}
}
//dd($attributes);
return $attributes;
}
public function DeletePlugin($slug)
@@ -730,7 +743,7 @@ class SettingsController extends Controller
$plug = $plugs->where('name', $slug)->first();
if (!$plug) {
$app = base_path().DIRECTORY_SEPARATOR.'config'.DIRECTORY_SEPARATOR.'app.php';
$str = "'App\\Plugins\\$slug"."\\ServiceProvider',";
$str = "\n'App\\Plugins\\$slug"."\\ServiceProvider',";
$line_i_am_looking_for = 144;
$lines = file($app, FILE_IGNORE_NEW_LINES);
$lines[$line_i_am_looking_for] = $str;
@@ -744,7 +757,7 @@ class SettingsController extends Controller
$plug->status = 1;
$app = base_path().DIRECTORY_SEPARATOR.'config'.DIRECTORY_SEPARATOR.'app.php';
$str = "'App\\Plugins\\$slug"."\\ServiceProvider',";
$str = "\n'App\\Plugins\\$slug"."\\ServiceProvider',";
$line_i_am_looking_for = 144;
$lines = file($app, FILE_IGNORE_NEW_LINES);
$lines[$line_i_am_looking_for] = $str;
@@ -755,7 +768,7 @@ class SettingsController extends Controller
/*
* remove service provider from app.php
*/
$str = "'App\\Plugins\\$slug"."\\ServiceProvider',";
$str = "\n'App\\Plugins\\$slug"."\\ServiceProvider',";
$path_to_file = base_path().DIRECTORY_SEPARATOR.'config'.DIRECTORY_SEPARATOR.'app.php';
$file_contents = file_get_contents($path_to_file);
@@ -766,4 +779,8 @@ class SettingsController extends Controller
return redirect()->back()->with('success', 'Status has changed');
}
/*
*
*/
}

258
app/Http/Controllers/Common/TemplateController.php Normal file
View File

@@ -0,0 +1,258 @@
<?php
namespace App\Http\Controllers\Common;
use App\Http\Controllers\Controller;
use App\Http\Requests\helpdesk\TemplateRequest;
use App\Http\Requests\helpdesk\TemplateUdate;
use App\Model\Common\Template;
use App\Model\Common\TemplateType;
use Illuminate\Http\Request;
use Lang;
/**
* |======================================================
* | Class Template Controller
* |======================================================
* This controller is for CRUD email templates.
*/
class TemplateController extends Controller
{
public $template;
public $type;
public function __construct()
{
$this->middleware('auth');
$this->middleware('roles');
$template = new Template();
$this->template = $template;
$type = new TemplateType();
$this->type = $type;
}
/**
* get the list of templates.
*
* @return type view
*/
public function index()
{
try {
return view('themes.default1.common.template.inbox');
} catch (\Exception $ex) {
return redirect()->back()->with('fails', $ex->getMessage());
}
}
/**
* Show template
* This template to show a particular template.
*
* @param type $id
*
* @return type view
*/
public function showTemplate($id)
{
try {
$templates = Template::where('set_id', '=', $id)->get();
return view('themes.default1.common.template.list-templates', compact('templates'));
} catch (\Exception $ex) {
return redirect()->back()->with('fails', $ex->getMessage());
}
}
/**
* This function is used to display chumper datatables of the template list.
*
* @param \Illuminate\Http\Request $request
*
* @return type datatable
*/
public function GetTemplates(Request $request)
{
$id = $request->input('id');
return \Datatable::collection($this->template->where('set_id', '=', $id)->select('id', 'name', 'type')->get())
->showColumns('name')
->addColumn('type', function ($model) {
return $this->type->where('id', $model->type)->first()->name;
})
->addColumn('action', function ($model) {
return '<a href='.url('templates/'.$model->id.'/edit')." class='btn btn-sm btn-primary'>Edit</a>";
})
->searchColumns('name')
->orderColumns('name')
->make();
}
/**
* @return type view
*/
public function create()
{
try {
$i = $this->template->orderBy('created_at', 'desc')->first()->id + 1;
$type = $this->type->lists('name', 'id')->toArray();
return view('themes.default1.common.template.create', compact('type'));
} catch (\Exception $ex) {
return redirect()->back()->with('fails', $ex->getMessage());
}
}
/**
* To store a set of templates.
*
* @param \App\Http\Requests\helpdesk\TemplateRequest $request
*
* @return type redirect
*/
public function store(TemplateRequest $request)
{
try {
//dd($request);
$this->template->fill($request->input())->save();
return redirect('templates')->with('success', Lang::get('lang.template_saved_successfully'));
} catch (\Exception $ex) {
return redirect()->back()->with('fails', $ex->getMessage());
}
}
public function edit($id)
{
try {
$i = $this->template->orderBy('created_at', 'desc')->first()->id + 1;
$template = $this->template->where('id', $id)->first();
$type = $this->type->lists('name', 'id')->toArray();
return view('themes.default1.common.template.edit', compact('type', 'template'));
} catch (\Exception $ex) {
return redirect()->back()->with('fails', $ex->getMessage());
}
}
public function update($id, TemplateUdate $request)
{
try {
//dd($request);
$template = $this->template->where('id', $id)->first();
$template->fill($request->input())->save();
return redirect()->back()->with('success', Lang::get('lang.template_updated_successfully'));
} catch (\Exception $ex) {
return redirect()->back()->with('fails', $ex->getMessage());
}
}
/**
* Remove the specified resource from storage.
*
* @param int $id
*
* @return Response
*/
public function destroy(Request $request)
{
try {
$ids = $request->input('select');
if (!empty($ids)) {
foreach ($ids as $id) {
$template = $this->template->where('id', $id)->first();
if ($template) {
$template->delete();
} else {
echo "<div class='alert alert-danger alert-dismissable'>
<i class='fa fa-ban'></i>
<b>".\Lang::get('message.alert').'!</b>
<button type=button class=close data-dismiss=alert aria-hidden=true>&times;</button>
'.\Lang::get('message.no-record').'
</div>';
}
}
echo "<div class='alert alert-success alert-dismissable'>
<i class='fa fa-ban'></i>
<b>
<button type=button class=close data-dismiss=alert aria-hidden=true>&times;</button>
".\Lang::get('message.deleted-successfully').'
</div>';
} else {
echo "<div class='alert alert-danger alert-dismissable'>
<i class='fa fa-ban'></i>
<b>".\Lang::get('message.alert').'!</b>
<button type=button class=close data-dismiss=alert aria-hidden=true>&times;</button>
'.\Lang::get('message.select-a-row').'
</div>';
}
} catch (\Exception $e) {
echo "<div class='alert alert-danger alert-dismissable'>
<i class='fa fa-ban'></i>
<b>".\Lang::get('message.alert').'!</b>
<button type=button class=close data-dismiss=alert aria-hidden=true>&times;</button>
'.$e->getMessage().'
</div>';
}
}
public function show($id)
{
//dd($currency);
try {
if ($this->template->where('type', 3)->where('id', $id)->first()) {
$data = $this->template->where('type', 3)->where('id', $id)->first()->data;
$products = $this->product->where('id', '!=', 1)->take(4)->get();
if (count($products) > 0) {
$template = '';
foreach ($products as $product) {
//dd($this->checkPriceWithTaxClass($product->id, $currency));
$url = $product->shoping_cart_link;
$title = $product->name;
if ($product->description) {
$description = str_replace('</ul>', '', str_replace('<ul>', '', $product->description));
} else {
$description = '';
}
$currency = \Session::get('currency');
if ($this->price->where('product_id', $product->id)->where('currency', $currency)->first()) {
$product_currency = $this->price->where('product_id', $product->id)->where('currency', $currency)->first();
$code = $product_currency->currency;
$currency = $this->currency->where('code', $code)->first();
if ($currency->symbol) {
$currency = $currency->symbol;
} else {
$currency = $currency->code;
}
$price = \App\Http\Controllers\Front\CartController::calculateTax($product->id, $product_currency->currency, 1, 0, 1);
$subscription = $this->plan->where('id', $product_currency->subscription)->first()->name;
} else {
return redirect('/')->with('fails', \Lang::get('message.no-such-currency-in-system'));
}
$array1 = ['{{title}}', '{{currency}}', '{{price}}', '{{subscription}}', '<li>{{feature}}</li>', '{{url}}'];
$array2 = [$title, $currency, $price, $subscription, $description, $url];
$template .= str_replace($array1, $array2, $data);
}
//dd($template);
return view('themes.default1.common.template.shoppingcart', compact('template'));
} else {
$template = '<p>No Products</p>';
return view('themes.default1.common.template.shoppingcart', compact('template'));
}
} else {
return redirect('/')->with('fails', 'no such record');
}
} catch (\Exception $e) {
dd($e);
return redirect('/')->with('fails', $e->getMessage());
}
}
}

151
app/Http/Controllers/Common/TemplateSetController.php Normal file
View File

@@ -0,0 +1,151 @@
<?php
namespace App\Http\Controllers\Common;
use App\Http\Controllers\Controller;
use App\Http\Requests\helpdesk\TemplateSetRequest;
use App\Model\Common\Template;
use App\Model\Common\TemplateSet;
use Illuminate\Http\Request;
use Lang;
class TemplateSetController extends Controller
{
/**
* Display a listing of the resource.
*
* @return \Illuminate\Http\Response
*/
public function __construct()
{
$tempcon = new TemplateController();
$this->tempcon = $tempcon;
}
/**
* get the list of template sets.
*
* @return type view
*/
public function index()
{
try {
$sets = TemplateSet::all();
return view('themes.default1.common.template.sets', compact('sets'));
} catch (\Exception $ex) {
return redirect()->back()->with('fails', $ex->getMessage());
}
}
/**
* Show the form for creating a new resource.
*
* @return \Illuminate\Http\Response
*/
public function create()
{
}
/**
* Store a newly created resource in storage.
*
* @param \Illuminate\Http\Request $request
*
* @return \Illuminate\Http\Response
*/
public function store(TemplateSet $sets, TemplateSetRequest $request)
{
try {
$sets->name = $request->input('name');
$sets->save();
$templates = Template::where('set_id', '=', '1')->get();
foreach ($templates as $template) {
\DB::table('templates')->insert(['set_id' => $sets->id, 'name' => $template->name, 'variable' => $template->variable, 'type' => $template->type, 'subject' => $template->subject, 'message' => $template->message]);
}
return redirect('template-sets')->with('success', Lang::get('lang.you_have_created_a_new_template_set'));
} catch (Exception $ex) {
return redirect('template-sets')->with('fails', $ex->getMessage());
}
}
/**
* Display the specified resource.
*
* @param int $id
*
* @return \Illuminate\Http\Response
*/
public function activateSet($id)
{
try {
if (strpos($id, '_') !== false) {
$ratName = str_replace('_', ' ', $id);
} else {
$ratName = $id;
}
\DB::table('settings_email')->update(['template' => $ratName]);
return \Redirect::back()->with('success', Lang::get('lang.you_have_successfully_activated_this_set'));
} catch (Exception $ex) {
return \Redirect::back()->with('fails', $ex->getMessage());
}
}
/**
* Show the form for editing the specified resource.
*
* @param int $id
*
* @return \Illuminate\Http\Response
*/
public function show($id)
{
try {
$this->tempcon->showTemplate($id);
} catch (\Exception $ex) {
return redirect()->back()->with('fails', $ex->getMessage());
}
}
/**
* Update the specified resource in storage.
*
* @param \Illuminate\Http\Request $request
* @param int $id
*
* @return \Illuminate\Http\Response
*/
public function update(Request $request, $id)
{
//
}
/**
* Remove the specified resource from storage.
*
* @param int $id
*
* @return \Illuminate\Http\Response
*/
public function destroy($id)
{
//
}
public function deleteSet($id)
{
try {
$templates = Template::where('set_id', '=', $id)->get();
foreach ($templates as $template) {
$template->delete();
}
TemplateSet::whereId($id)->delete();
return redirect()->back()->with('success', Lang::get('lang.template_set_deleted_successfully'));
} catch (Exception $ex) {
return redirect()->back()->with('fails', $ex->getMessage());
}
}
}

7
app/Http/Controllers/Controller.php
View File

@@ -3,12 +3,13 @@
namespace App\Http\Controllers;
// classes
use Illuminate\Foundation\Bus\DispatchesCommands;
use Illuminate\Foundation\Auth\Access\AuthorizesRequests;
use Illuminate\Foundation\Bus\DispatchesJobs;
use Illuminate\Foundation\Validation\ValidatesRequests;
use Illuminate\Routing\Controller as BaseController;
abstract class Controller extends BaseController
class Controller extends BaseController
{
use DispatchesCommands,
use AuthorizesRequests, DispatchesJobs,
ValidatesRequests;
}

4
app/Http/Controllers/Error/ErrorController.php
View File

@@ -8,7 +8,7 @@ use App\Http\Controllers\Controller;
/**
* ErrorController.
*
* @author Ladybird <info@ladybirdweb.com>
* @author Ladybird <info@ladybirdweb.com>
*/
class ErrorController extends Controller
{
@@ -19,6 +19,6 @@ class ErrorController extends Controller
*/
public function error404()
{
return view('404');
return view('errors.404');
}
}

47
app/Http/Controllers/Installer/helpdesk/InstallController.php
View File

@@ -15,6 +15,7 @@ use App\User;
// classes
use Artisan;
use Config;
use DB;
use Exception;
use File;
use Hash;
@@ -303,10 +304,16 @@ class InstallController extends Controller
}
} catch (Exception $e) {
}
if ($request->input('dummy-data') == 'on') {
$path = base_path().'/DB/dummy-data.sql';
// dd($path);
DB::unprepared(file_get_contents($path));
} else {
// migrate database
Artisan::call('migrate', ['--force' => true]);
Artisan::call('db:seed', ['--force' => true]);
}
// migrate database
Artisan::call('migrate', ['--force' => true]);
Artisan::call('db:seed', ['--force' => true]);
// create user
$firstname = $request->input('firstname');
$lastname = $request->input('Lastname');
@@ -391,6 +398,13 @@ class InstallController extends Controller
$content24 = File::get($path23);
$content23 = str_replace('"%smtplink%"', $smtpfilepath, $content23);
$content24 = str_replace("'%url%'", $lfmpath, $content24);
$link = 'http://'.$_SERVER['HTTP_HOST'].$_SERVER['REQUEST_URI'];
$pos = strpos($link, 'final');
$link = substr($link, 0, $pos);
$app_url = app_path('../config/app.php');
$datacontent2 = File::get($app_url);
$datacontent2 = str_replace('http://localhost', $link, $datacontent2);
File::put($app_url, $datacontent2);
File::put($path22, $content23);
File::put($path23, $content24);
try {
@@ -400,6 +414,7 @@ class InstallController extends Controller
Session::forget('step4');
Session::forget('step5');
Session::forget('step6');
Artisan::call('key:generate');
return View::make('themes/default1/installer/helpdesk/view6');
} catch (Exception $e) {
@@ -424,4 +439,30 @@ class InstallController extends Controller
return redirect('/auth/login');
}
}
public function changeFilePermission()
{
$path1 = base_path().DIRECTORY_SEPARATOR.'.env';
$path2 = base_path().DIRECTORY_SEPARATOR.'config'.DIRECTORY_SEPARATOR.'database.php';
$path3 = base_path().DIRECTORY_SEPARATOR.'app'.DIRECTORY_SEPARATOR.'Http'.DIRECTORY_SEPARATOR.'routes.php';
$path4 = base_path().DIRECTORY_SEPARATOR.'config'.DIRECTORY_SEPARATOR.'lfm.php';
if (chmod($path1, 0644) && chmod($path2, 0644) && chmod($path3, 0644) && chmod($path4, 0644)) {
$f1 = substr(sprintf('%o', fileperms($path1)), -3);
$f2 = substr(sprintf('%o', fileperms($path2)), -3);
$f3 = substr(sprintf('%o', fileperms($path3)), -3);
$f4 = substr(sprintf('%o', fileperms($path4)), -3);
if ($f1 >= '644' && $f2 >= '644' && $f3 >= '644' && $f4 >= '644') {
return Redirect::back();
} else {
return Redirect::back()->with('fail_to_change', 'We are unable to change file permission on your server please try to change permission manually.');
}
} else {
return Redirect::back()->with('fail_to_change', 'We are unable to change file permission on your server please try to change permission manually.');
}
}
public function jsDisabled()
{
return view('themes/default1/installer/helpdesk/check-js')->with('url', $_SERVER['HTTP_REFERER']);
}
}

349
app/Http/Controllers/Update/UpgradeController.php Normal file
View File

@@ -0,0 +1,349 @@
<?php
namespace App\Http\Controllers\Update;
use App\Http\Controllers\Controller;
use App\Http\Controllers\Utility\LibraryController as Utility;
use App\Model\Update\BarNotification;
use Artisan;
use Exception;
use Illuminate\Http\Request;
class UpgradeController extends Controller
{
public $dir;
public function __construct()
{
$dir = base_path();
$this->dir = $dir;
}
public function getLatestVersion()
{
$name = \Config::get('app.name');
//serial key should be encrypted data
$serial_key = Utility::encryptByFaveoPublicKey('O5Y647RJF8QHLDOE');
//order number should be encrypted data
$order_number = Utility::encryptByFaveoPublicKey('23540755');
$url = url('/');
//dd($url);
$post_data = [
'serial_key' => $serial_key,
'order_number' => $order_number,
'name' => $name,
'version' => Utility::getFileVersion(),
'request_type' => 'check_update',
'url' => $url,
];
$url = 'http://www.faveohelpdesk.com/billing/verification';
if (str_contains($url, ' ')) {
$url = str_replace(' ', '%20', $url);
}
$curl = $this->postCurl($url, $post_data);
//dd($curl);
if (is_array($curl)) {
if (array_key_exists('status', $curl)) {
if ($curl['status'] == 'success') {
if (array_key_exists('version', $curl)) {
return $curl['version'];
}
}
}
}
}
public function downloadLatestCode()
{
$name = \Config::get('app.name');
$url = 'http://www.faveohelpdesk.com/billing/download-url';
if (str_contains($url, ' ')) {
$url = str_replace(' ', '%20', $url);
}
$data = [
'name' => $name,
];
$download = $this->postCurl($url, $data);
$url = $download['zipball_url'];
return $url;
}
public function saveLatestCodeAtTemp($download_url)
{
echo '<p>Downloading New Update</p>';
$context = stream_context_create(
[
'http' => [
'header' => 'User-Agent: Mozilla/5.0 (Windows NT 6.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/41.0.2228.0 Safari/537.36',
],
]
);
$newUpdate = file_get_contents($download_url, false, $context);
if (!is_dir("$this->dir/UPDATES/")) {
\File::makeDirectory($this->dir.'/UPDATES/', 0777);
}
$dlHandler = fopen($this->dir.'/UPDATES/'.'/faveo-helpdesk-master.zip', 'w');
if (!fwrite($dlHandler, $newUpdate)) {
echo '<p>Could not save new update. Operation aborted.</p>';
exit();
}
fclose($dlHandler);
echo '<p>Update Downloaded And Saved</p>';
}
public function doUpdate()
{
Artisan::call('down');
$update = $this->dir.'/UPDATES';
//Open The File And Do Stuff
$zipHandle = zip_open($update.'/faveo-helpdesk-master.zip');
//dd($update . '/faveo-' . $aV . '.zip');
echo '<ul class=list-unstyled>';
while ($aF = zip_read($zipHandle)) {
$thisFileName = zip_entry_name($aF);
$thisFileDir = dirname($thisFileName);
//Continue if its not a file
if (substr($thisFileName, -1, 1) == '/') {
continue;
}
//Make the directory if we need to...
if (!is_dir($update.'/'.$thisFileDir.'/')) {
\File::makeDirectory($update.'/'.$thisFileDir, 0775, true, true);
// mkdir($update.'/'. $thisFileDir, 0775);
echo '<li style="color:white;">Created Directory '.$thisFileDir.'</li>';
}
//Overwrite the file
if (!is_dir($update.'/'.$thisFileName)) {
echo '<li style="color:white;">'.$thisFileName.'...........';
$contents = zip_entry_read($aF, zip_entry_filesize($aF));
$contents = str_replace("\r\n", "\n", $contents);
$updateThis = '';
//If we need to run commands, then do it.
if ($thisFileName == $thisFileDir.'/.env') {
if (is_file($update.'/'.$thisFileDir.'/.env')) {
unlink($update.'/'.$thisFileDir.'/.env');
unlink($update.'/'.$thisFileDir.'/config/database.php');
}
echo' EXECUTED</li>';
} else {
$updateThis = fopen($update.'/'.$thisFileName, 'w');
fwrite($updateThis, $contents);
fclose($updateThis);
unset($contents);
echo' UPDATED</li>';
}
}
}
echo '</ul>';
Artisan::call('up');
return true;
}
public function copyToActualDirectory($latest_version)
{
$directory = "$this->dir/UPDATES";
$destination = $this->dir;
// $destination = "/Applications/AMPPS/www/test/new";
$directories = \File::directories($directory);
// echo "current directory => $directory <br>";
// echo "Destination Directory => $destination <br>";
foreach ($directories as $source) {
$success = \File::copyDirectory($source, $destination);
echo '<p class="success">&raquo; </p>';
}
\File::deleteDirectory($directory);
$this->deleteBarNotification('new-version');
echo '<p class="success">&raquo; Faveo Updated to v'.Utility::getFileVersion().'</p>';
}
public function deleteBarNotification($key)
{
try {
$noti = new BarNotification();
$notifications = $noti->where('key', $key)->get();
foreach ($notifications as $notify) {
$notify->delete();
}
} catch (Exception $ex) {
dd($ex);
}
}
public function fileUpdate()
{
try {
if (Utility::getFileVersion() < Utility::getDatabaseVersion()) {
$url = url('file-upgrade');
//$string = "Your Database is outdated please upgrade <a href=$url>Now !</a>";
return view('themes.default1.update.file', compact('url'));
} else {
return redirect()->back();
}
} catch (Exception $ex) {
dd($ex);
}
}
public function fileUpgrading(Request $request)
{
try {
if (Utility::getFileVersion() < Utility::getDatabaseVersion()) {
$latest_version = $this->getLatestVersion();
//dd($latest_version);
$current_version = Utility::getFileVersion();
if ($latest_version != '') {
$_this = new self();
return view('themes.default1.update.test', compact('latest_version', 'current_version', 'request'));
} else {
return redirect()->back()->with('fails', 'Could not find latest realeases from repository.');
}
} else {
return redirect()->back();
}
} catch (Exception $ex) {
dd($ex);
return redirect()->back()->with('fails', $ex->getMessage());
}
}
public function testScroll()
{
$ex = 1000;
echo '<ul style=list-unstyled>';
for ($i = 0; $i < $ex; $i++) {
echo "<li style='color:white;'>updated</li>";
}
echo '</ul>';
}
public function fileUpgrading1(Request $request)
{
if (Utility::getFileVersion() < Utility::getDatabaseVersion()) {
$latest_version = $this->getLatestVersion();
// dd($latest_version);
$current_version = Utility::getFileVersion();
//dd($current_version);
if ($latest_version != '') {
echo "<p>CURRENT VERSION: $current_version</p>";
echo '<p>Reading Current Releases List</p>';
if ($latest_version > $current_version) {
echo '<p>New Update Found: v'.$latest_version.'</p>';
$found = true;
if (!is_file("$this->dir/UPDATES/faveo-helpdesk-master.zip")) {
if ($request->get('dodownload') == true) {
$download_url = $this->downloadLatestCode();
if ($download_url != null) {
$this->saveLatestCodeAtTemp($download_url);
} else {
echo '<p>Error in you network connection.</p>';
}
} else {
echo '<p>Latest code found. <a href='.url('file-upgrade?dodownload=true').'>&raquo; Download Now?</a></p>';
exit();
}
} else {
echo '<p>Update already downloaded.</p>';
}
if ($request->get('doUpdate') == true) {
$updated = $this->doUpdate();
} else {
echo '<p>Update ready. <a href='.url('file-upgrade?doUpdate=true').'>&raquo; Install Now?</a></p>';
exit();
}
if ($updated == true) {
$this->copyToActualDirectory($latest_version);
} elseif ($found != true) {
echo '<p>&raquo; No update is available.</p>';
}
} else {
echo '<p>Could not find latest realeases.</p>';
}
} else {
echo '<p>Could not find latest realeases from repository.</p>';
}
} else {
return redirect()->back();
}
}
public function getCurl($url)
{
$ch = curl_init();
curl_setopt($ch, CURLOPT_RETURNTRANSFER, 1);
//curl_setopt($ch, CURLOPT_BINARYTRANSFER, true);
curl_setopt($ch, CURLOPT_URL, $url);
if (curl_exec($ch) === false) {
echo 'Curl error: '.curl_error($ch);
}
$data = curl_exec($ch);
dd($data);
curl_close($ch);
return $data;
}
public function postCurl($url, $data)
{
$ch = curl_init();
curl_setopt($ch, CURLOPT_POST, 1);
curl_setopt($ch, CURLOPT_POSTFIELDS, $data);
curl_setopt($ch, CURLOPT_RETURNTRANSFER, true);
curl_setopt($ch, CURLOPT_URL, $url);
if (curl_exec($ch) === false) {
echo 'Curl error: '.curl_error($ch);
}
$data = curl_exec($ch);
curl_close($ch);
return json_decode($data, true);
}
public function databaseUpdate()
{
try {
if (Utility::getFileVersion() > Utility::getDatabaseVersion()) {
$url = url('database-upgrade');
//$string = "Your Database is outdated please upgrade <a href=$url>Now !</a>";
return view('themes.default1.update.database', compact('url'));
} else {
return redirect()->back();
}
} catch (Exception $ex) {
dd($ex);
}
}
public function databaseUpgrade()
{
try {
if (Utility::getFileVersion() > Utility::getDatabaseVersion()) {
Artisan::call('migrate', ['--force' => true]);
return redirect('dashboard')->with('success', 'Database updated');
} else {
return redirect()->back();
}
} catch (Exception $ex) {
dd($ex);
}
}
}

129
app/Http/Controllers/Utility/LibraryController.php Normal file
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<?php
namespace App\Http\Controllers\Utility;
use App\Http\Controllers\Controller;
use Config;
use Exception;
use Schema;
class LibraryController extends Controller
{
public static function getFileVersion()
{
try {
$app = Config::get('app.version');
if ($app) {
return preg_replace('/[^0-9,.]/', '', $app);
} else {
return 0;
}
} catch (Exception $ex) {
return 0;
}
}
public static function getDatabaseVersion()
{
try {
$database = self::isDatabaseSetup();
if ($database == true) {
if (Schema::hasColumn('settings_system', 'version')) {
return \DB::table('settings_system')->where('id', '=', '1')->first()->version;
} else {
return 0;
}
} else {
return 0;
}
} catch (Exception $ex) {
return 0;
}
}
public static function isDatabaseSetup()
{
try {
if (Schema::hasTable('settings_system')) {
return true;
}
} catch (Exception $e) {
return false;
}
}
public static function encryptByFaveoPublicKey($plaintext)
{
try {
// Compress the data to be sent
$plaintext = gzcompress($plaintext);
// Get the public Key of the recipient
$path = storage_path('app'.DIRECTORY_SEPARATOR.'faveo-public.key');
$key_content = file_get_contents($path);
//dd($path);
$publicKey = openssl_pkey_get_public($key_content);
//dd($publicKey);
$a_key = openssl_pkey_get_details($publicKey);
// Encrypt the data in small chunks and then combine and send it.
$chunkSize = ceil($a_key['bits'] / 8) - 11;
$output = '';
while ($plaintext) {
$chunk = substr($plaintext, 0, $chunkSize);
$plaintext = substr($plaintext, $chunkSize);
$encrypted = '';
if (!openssl_public_encrypt($chunk, $encrypted, $publicKey)) {
throw new Exception('Failed to encrypt data');
}
$output .= $encrypted;
}
openssl_free_key($publicKey);
// This is the final encrypted data to be sent to the recipient
$encrypted = $output;
return $encrypted;
} catch (Exception $ex) {
dd($ex);
}
}
public static function decryptByFaveoPrivateKey($encrypted)
{
try {
//$encrypted = p¥Ùn¿olÓ¥9)OÞݸÔvh§=Ìtt1rkC‰É§%YœfÐS\BâkHW€mùÌØg¹+VŠ¥²?áÙ{/<¶¡£e¡ˆr°(V)Öíàr„Ž]K9¤ÿÖ¡Åmž”üÈoò״µºŽ06¼e €rœ['4çhH¾ö:¨œ–S„œ¦,|¤ÇqÂrÈŸd+ml‡ uötφûóŽ&›áyÙ(ÆŒÁ$‘¥±Zj*îàÒöL‘ˆD†aɐö_§趰·V„Þú]%ÅR*B=žéršæñ*i+፭±èç|c¹Ñߟ­F$;
// Get the private Key
$path = storage_path('app'.DIRECTORY_SEPARATOR.'faveo-private.key');
$key_content = file_get_contents($path);
if (!$privateKey = openssl_pkey_get_private($key_content)) {
die('Private Key failed');
}
$a_key = openssl_pkey_get_details($privateKey);
// Decrypt the data in the small chunks
$chunkSize = ceil($a_key['bits'] / 8);
$output = '';
while ($encrypted) {
$chunk = substr($encrypted, 0, $chunkSize);
$encrypted = substr($encrypted, $chunkSize);
$decrypted = '';
if (!openssl_private_decrypt($chunk, $decrypted, $privateKey)) {
die('Failed to decrypt data');
}
$output .= $decrypted;
}
openssl_free_key($privateKey);
// Uncompress the unencrypted data.
$output = gzuncompress($output);
echo '<br /><br /> Unencrypted Data: '.$output;
} catch (Exception $ex) {
dd($ex);
}
}
}