updated commit
This commit is contained in:
sujitprasad
@@ -1,4 +1,5 @@
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<?php
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namespace App\Http\Controllers\Agent;
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use App\Http\Controllers\Controller;
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@@ -6,89 +7,92 @@ use App\Http\Requests\CreateTicketRequest;
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use App\Http\Requests\TicketRequest;
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use App\Model\Email\Banlist;
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use App\Model\Ticket\Tickets;
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// use App\Http\Requests\Ticket_EditRequest;
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use App\Model\Ticket\Ticket_Thread;
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use App\User;
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use Auth;
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use DB;
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use Hash;
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use Input;
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use Mail;
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use PDF;
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/**
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* TicketController
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*
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* @package Controllers
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* @subpackage Controller
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* @author Ladybird <info@ladybirdweb.com>
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*/
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class TicketController extends Controller {
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/* Define constructor for Authentication Checking */
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/**
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* Create a new controller instance.
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* @return type response
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*/
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public function __construct() {
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$this->middleware('auth');
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}
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//============================================
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// Ticket List | Incomplete
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//============================================
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/**
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* Show the ticket list page
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* @return type response
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*/
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public function ticket_list() {
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// $tickets = Tickets::all();
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// $threads = Ticket_Thread::all();
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return view('themes.default1.agent.ticket.ticket');
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}
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//============================================
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// Open Ticket List | Incomplete
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//============================================
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/**
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* Show the Open ticket list page
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* @return type response
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*/
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public function open_ticket_list() {
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// $tickets = Tickets::all();
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// $threads = Ticket_Thread::all();
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return view('themes.default1.agent.ticket.open');
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}
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//============================================
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// Open Ticket List | Incomplete
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//============================================
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/**
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* Show the answered ticket list page
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* @return type response
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*/
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public function answered_ticket_list() {
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// $tickets = Tickets::all();
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// $threads = Ticket_Thread::all();
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return view('themes.default1.agent.ticket.answered');
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}
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//============================================
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// Open Ticket List | Incomplete
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//============================================
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/**
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* Show the Myticket list page
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* @return type response
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*/
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public function myticket_ticket_list() {
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// $tickets = Tickets::all();
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// $threads = Ticket_Thread::all();
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return view('themes.default1.agent.ticket.myticket');
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}
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//============================================
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// Open Ticket List | Incomplete
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//============================================
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/**
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* Show the Overdue ticket list page
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* @return type response
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*/
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public function overdue_ticket_list() {
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// $tickets = Tickets::all();
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// $threads = Ticket_Thread::all();
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return view('themes.default1.agent.ticket.overdue');
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}
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//============================================
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// Open Ticket List | Incomplete
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//============================================
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/**
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* Show the Closed ticket list page
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* @return type response
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*/
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public function closed_ticket_list() {
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// $tickets = Tickets::all();
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// $threads = Ticket_Thread::all();
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return view('themes.default1.agent.ticket.closed');
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}
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//============================================
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// create Ticket | Incomplete
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//============================================
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/**
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* Show the New ticket page
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* @return type response
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*/
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public function newticket() {
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// $tickets = Tickets::all();
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// $threads = Ticket_Thread::all();
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return view('themes.default1.agent.ticket.new');
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}
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//============================================
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// post create ticket | Incomplete
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//============================================
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/**
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* Save the data of new ticket and show the New ticket page with result
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* @param type CreateTicketRequest $request
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* @return type response
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*/
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public function post_newticket(CreateTicketRequest $request) {
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$email = $request->input('email');
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$fullname = $request->input('fullname');
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@@ -103,26 +107,31 @@ class TicketController extends Controller {
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$priority = $request->input('priority');
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$phone = "";
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$system = "";
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//create user
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if ($this->create_user($email, $fullname, $subject, $body, $phone, $helptopic, $sla, $priority, $system)) {
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return Redirect('newticket')->with('success', 'success');
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} else {
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return Redirect('newticket')->with('success', 'success');
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return Redirect('newticket')->with('fails', 'fails');
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}
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// echo $priority;
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}
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//============================================
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// Thread | Incomplete
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//============================================
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/**
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* Shows the ticket thread details
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* @param type $id
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* @return type response
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*/
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public function thread($id) {
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$tickets = Tickets::where('id', '=', $id)->first();
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$thread = Ticket_Thread::where('ticket_id', '=', $id)->first();
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return view('themes.default1.agent.ticket.timeline', compact('tickets'), compact('thread'));
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}
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//============================================
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// Ticket reply | Incomplete
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//============================================
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/**
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* Replying a ticket
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* @param type Ticket_Thread $thread
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* @param type TicketRequest $request
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* @return type bool
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*/
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public function reply(Ticket_Thread $thread, TicketRequest $request) {
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$thread->ticket_id = $request->input('ticket_ID');
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$thread->poster = 'support';
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@@ -131,27 +140,17 @@ class TicketController extends Controller {
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$ticket_id = $request->input('ticket_ID');
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$tickets = Tickets::where('id', '=', $ticket_id)->first();
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$thread = Ticket_Thread::where('ticket_id', '=', $ticket_id)->first();
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// return 'success';
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return 1;
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}
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// //============================================
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// // Ticket Edit get | Incomplete
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// //============================================
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// public function ticket_edit_get($id, Tickets $ticket , Ticket_Thread $thread)
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// {
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// $ticket_id = $ticket->where('id' , '=' , $id)->first();
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// $thread_id = $thread->where('ticket_id' , '=' , $id)->first();
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// $user = User::where('id' , '=' , $ticket_id->user_id)->first();
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// return view("themes.default1.agent.ticket.edit",compact('ticket_id','thread_id','user'));
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// }
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//============================================
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// Ticket Edit post | Incomplete
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//============================================
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/**
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* Ticket edit and save ticket data
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* @param type $ticket_id
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* @param type Ticket_Thread $thread
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* @return type bool
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*/
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public function ticket_edit_post($ticket_id, Ticket_Thread $thread) {
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// echo $ticket_id;
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$threads = $thread->where('ticket_id', '=', $ticket_id)->first();
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// // echo $threads->title;
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if (Input::get('subject') != null && Input::get('body') != null) {
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$threads->title = Input::get('subject');
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$threads->body = Input::get('body');
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@@ -164,9 +163,11 @@ class TicketController extends Controller {
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return 0;
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}
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//============================================
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// Ticket print | Incomplete
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//============================================
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/**
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* Print Ticket Details
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* @param type $id
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* @return type respponse
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*/
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public function ticket_print($id) {
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$tickets = Tickets::where('id', '=', $id)->first();
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$thread = Ticket_Thread::where('ticket_id', '=', $id)->first();
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@@ -174,9 +175,11 @@ class TicketController extends Controller {
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return PDF::load($html)->show();
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}
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//============================================
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// Generate Ticket Number | Incomplete
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//============================================
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/**
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* Generates Ticket Number
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* @param type $ticket_number
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* @return type integer
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*/
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public function ticket_number($ticket_number) {
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$number = $ticket_number;
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$number = explode('-', $number);
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@@ -202,9 +205,11 @@ class TicketController extends Controller {
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return $number;
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}
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//=============================================
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// Checking email availability | Complete
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//=============================================
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/**
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* check email for dublicate entry
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* @param type $email
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* @return type bool
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*/
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public function check_email($email) {
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$check = User::where('email', '=', $email)->first();
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if ($check == true) {
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@@ -214,37 +219,49 @@ class TicketController extends Controller {
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}
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}
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//===============================================
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// Create User | InComplete
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//===============================================
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/**
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* Create User while creating ticket
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* @param type $emailadd
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* @param type $username
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* @param type $subject
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* @param type $body
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* @param type $phone
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* @param type $helptopic
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* @param type $sla
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* @param type $priority
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* @param type $system
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* @return type bool
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*/
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public function create_user($emailadd, $username, $subject, $body, $phone, $helptopic, $sla, $priority, $system) {
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// define global variables
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$email;
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$username;
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// check emails
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$checkemail = $this->check_email($emailadd);
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if ($checkemail == false) {
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// Generate password
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$password = $this->generateRandomString();
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// create user
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$user = new User;
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$user->user_name = $username;
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$user->email = $emailadd;
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$user->password = Hash::make($password);
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// mail user his/her password
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if ($user->save()) {
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$user_id = $user->id;
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if (Mail::send('emails.pass', ['password' => $password, 'name' => $username], function ($message) use ($emailadd, $username) {
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$message->to($emailadd, $username)->subject('password');
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})) {
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// need to do something here....
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}
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}
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} else {
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$username = $checkemail->username;
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$user_id = $checkemail->id;
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}
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$ticket_number = $this->check_ticket($user_id, $subject, $body, $helptopic, $sla, $priority);
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// send ticket create details to user
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if (Mail::send('emails.Ticket_Create', ['name' => $username, 'ticket_number' => $ticket_number], function ($message) use ($emailadd, $username, $ticket_number) {
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$message->to($emailadd, $username)->subject('[~' . $ticket_number . ']');
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})) {
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@@ -252,33 +269,43 @@ class TicketController extends Controller {
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}
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}
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//============================================
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// Select Default help_topic | Incomplete
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//============================================
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/**
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* Default helptopic
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* @return type string
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*/
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public function default_helptopic() {
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$helptopic = "Support";
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$helptopic = "1";
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return $helptopic;
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}
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//============================================
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// Select Default sla | Incomplete
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//============================================
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/**
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* Default SLA plan
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* @return type string
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*/
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public function default_sla() {
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$sla = "12hours";
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$sla = "1";
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return $sla;
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}
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//============================================
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// Select Default priority | Incomplete
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//============================================
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/**
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* Default Priority
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* @return type string
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*/
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public function default_priority() {
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$priority = "important";
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return $helptopic;
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$priority = "1";
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return $prioirty;
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}
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//============================================
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// check ticket | Incomplete
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//============================================
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/**
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* Check the response of the ticket
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* @param type $user_id
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* @param type $subject
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* @param type $body
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* @param type $helptopic
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* @param type $sla
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* @param type $priority
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* @return type string
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*/
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public function check_ticket($user_id, $subject, $body, $helptopic, $sla, $priority) {
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$read_ticket_number = substr($subject, 0, 6);
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if ($read_ticket_number == 'Re: [~') {
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@@ -305,9 +332,16 @@ class TicketController extends Controller {
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}
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}
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//============================================
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// Create Ticket | Incomplete
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//============================================
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/**
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* Create Ticket
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* @param type $user_id
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* @param type $subject
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* @param type $body
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* @param type $helptopic
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* @param type $sla
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* @param type $priority
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* @return type string
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*/
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public function create_ticket($user_id, $subject, $body, $helptopic, $sla, $priority) {
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$max_number = Tickets::whereRaw('id = (select max(`id`) from tickets)')->get();
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foreach ($max_number as $number) {
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@@ -328,9 +362,14 @@ class TicketController extends Controller {
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}
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}
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//============================================
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// Create Ticket | Incomplete
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//============================================
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/**
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* Generate Ticket Thread
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* @param type $subject
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* @param type $body
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* @param type $id
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* @param type $user_id
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* @return type
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*/
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public function ticket_thread($subject, $body, $id, $user_id) {
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$thread = new Ticket_Thread;
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$thread->user_id = $user_id;
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@@ -343,9 +382,11 @@ class TicketController extends Controller {
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}
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}
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//============================================
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// Generate Random password | Incomplete
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//============================================
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/**
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* Generate a random string for password
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* @param type $length
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* @return type string
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*/
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public function generateRandomString($length = 10) {
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$characters = '0123456789abcdefghijklmnopqrstuvwxyzABCDEFGHIJKLMNOPQRSTUVWXYZ';
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$charactersLength = strlen($characters);
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@@ -356,9 +397,12 @@ class TicketController extends Controller {
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return $randomString;
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}
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//============================================
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// Ticket Close | Incomplete
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//============================================
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/**
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* function to Ticket Close
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* @param type $id
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* @param type Tickets $ticket
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* @return type string
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*/
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public function close($id, Tickets $ticket) {
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$ticket_status = $ticket->where('id', '=', $id)->first();
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$ticket_status->status = 3;
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@@ -366,9 +410,12 @@ class TicketController extends Controller {
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return "your ticket" . $ticket_status->ticket_number . " has been closed";
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}
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//============================================
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// Ticket resolve | Incomplete
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//============================================
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/**
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* function to Ticket resolved
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* @param type $id
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* @param type Tickets $ticket
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* @return type string
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*/
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public function resolve($id, Tickets $ticket) {
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$ticket_status = $ticket->where('id', '=', $id)->first();
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$ticket_status->status = 2;
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@@ -376,9 +423,12 @@ class TicketController extends Controller {
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return "your ticket" . $ticket_status->ticket_number . " has been resolved";
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}
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//============================================
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// Ticket open | Incomplete
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//============================================
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/**
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* function to Open Ticket
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* @param type $id
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* @param type Tickets $ticket
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* @return type
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*/
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public function open($id, Tickets $ticket) {
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$ticket_status = $ticket->where('id', '=', $id)->first();
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$ticket_status->status = 1;
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@@ -386,9 +436,12 @@ class TicketController extends Controller {
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return "your ticket" . $ticket_status->ticket_number . " has been opened";
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}
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//============================================
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// Ticket open | Incomplete
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//============================================
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/**
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* Function to delete ticket
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* @param type $id
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* @param type Tickets $ticket
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* @return type string
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*/
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public function delete($id, Tickets $ticket) {
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$ticket_delete = $ticket->where('id', '=', $id)->first();
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$ticket_delete->is_deleted = 0;
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@@ -397,9 +450,12 @@ class TicketController extends Controller {
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return "your ticket" . $ticket_delete->ticket_number . " has been delete";
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}
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//============================================
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// ban email | Incomplete
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//============================================
|
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/**
|
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* Function to ban an email
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* @param type $id
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||||
* @param type Tickets $ticket
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* @return type string
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*/
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public function ban($id, Tickets $ticket) {
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$ticket_ban = $ticket->where('id', '=', $id)->first();
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$ban_email = $ticket_ban->user_id;
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@@ -417,9 +473,11 @@ class TicketController extends Controller {
|
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return "the user has been banned";
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}
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||||
//============================================
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// Ticket Assign | Incomplete
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||||
//============================================
|
||||
/**
|
||||
* function to assign ticket
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||||
* @param type $id
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||||
* @return type bool
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||||
*/
|
||||
public function assign($id) {
|
||||
$UserEmail = Input::get('user');
|
||||
// $UserEmail = 'sujitprasad12@yahoo.in';
|
||||
@@ -431,12 +489,13 @@ class TicketController extends Controller {
|
||||
return 1;
|
||||
}
|
||||
|
||||
//============================================
|
||||
// Internal Note | Incomplete
|
||||
//============================================
|
||||
/**
|
||||
* Function to post internal note
|
||||
* @param type $id
|
||||
* @return type bool
|
||||
*/
|
||||
public function InternalNote($id) {
|
||||
$InternalContent = Input::get('InternalContent');
|
||||
// $InternalContent = 'hello';
|
||||
$thread = Ticket_Thread::where('ticket_id', '=', $id)->first();
|
||||
$NewThread = new Ticket_Thread;
|
||||
$NewThread->ticket_id = $thread->ticket_id;
|
||||
@@ -449,9 +508,11 @@ class TicketController extends Controller {
|
||||
return 1;
|
||||
}
|
||||
|
||||
//============================================
|
||||
// Surrender ticket | Incomplete
|
||||
//============================================
|
||||
/**
|
||||
* Function to surrender a ticket
|
||||
* @param type $id
|
||||
* @return type bool
|
||||
*/
|
||||
public function surrender($id) {
|
||||
$ticket = Tickets::where('id', '=', $id)->first();
|
||||
$ticket->assigned_to = 0;
|
||||
@@ -459,41 +520,57 @@ class TicketController extends Controller {
|
||||
return 1;
|
||||
}
|
||||
|
||||
public function search() {
|
||||
$product = Input::get('type');
|
||||
$word = Input::get('name_startsWith');
|
||||
/**
|
||||
* function to search
|
||||
* @return type
|
||||
*/
|
||||
// public function search() {
|
||||
// $product = Input::get('type');
|
||||
// $word = Input::get('name_startsWith');
|
||||
|
||||
if ($product == 'product') {
|
||||
$starts_with = strtoupper($word);
|
||||
$rows = DB::table('users')->select('user_name')->where('name', 'LIKE', $starts_with . '%')->get();
|
||||
$data = array();
|
||||
foreach ($rows as $row) {
|
||||
array_push($data, $row->name);
|
||||
}
|
||||
print_r(json_encode($data));
|
||||
}
|
||||
// if ($product == 'product') {
|
||||
// $starts_with = strtoupper($word);
|
||||
// $rows = DB::table('users')->select('user_name')->where('name', 'LIKE', $starts_with . '%')->get();
|
||||
// $data = array();
|
||||
// foreach ($rows as $row) {
|
||||
// array_push($data, $row->name);
|
||||
// }
|
||||
// print_r(json_encode($data));
|
||||
// }
|
||||
|
||||
if ($product == 'product_table') {
|
||||
$row_num = Input::get('row_num');
|
||||
$starts_with = strtoupper($word);
|
||||
$rows = DB::table('product')->select('name', 'description', 'cost_price')->where('name', 'LIKE', $starts_with . '%')->get();
|
||||
$data = array();
|
||||
foreach ($rows as $row) {
|
||||
$name = $row->name . '|' . $row->description . '|' . $row->cost_price . '|' . $row_num;
|
||||
array_push($data, $name);
|
||||
}
|
||||
print_r(json_encode($data));
|
||||
}
|
||||
}
|
||||
// if ($product == 'product_table') {
|
||||
// $row_num = Input::get('row_num');
|
||||
// $starts_with = strtoupper($word);
|
||||
// $rows = DB::table('product')->select('name', 'description', 'cost_price')->where('name', 'LIKE', $starts_with . '%')->get();
|
||||
// $data = array();
|
||||
// foreach ($rows as $row) {
|
||||
// $name = $row->name . '|' . $row->description . '|' . $row->cost_price . '|' . $row_num;
|
||||
// array_push($data, $name);
|
||||
// }
|
||||
// print_r(json_encode($data));
|
||||
// }
|
||||
// }
|
||||
|
||||
/**
|
||||
* shows trashed tickets
|
||||
* @return type response
|
||||
*/
|
||||
public function trash() {
|
||||
return view('themes.default1.agent.ticket.trash');
|
||||
}
|
||||
|
||||
/**
|
||||
* shows unassigned tickets
|
||||
* @return type
|
||||
*/
|
||||
public function unassigned() {
|
||||
return view('themes.default1.agent.ticket.unassigned');
|
||||
}
|
||||
|
||||
/**
|
||||
* shows tickets assigned to Auth::user()
|
||||
* @return type
|
||||
*/
|
||||
public function myticket() {
|
||||
return view('themes.default1.agent.ticket.myticket');
|
||||
}
|
||||
|
||||
Reference in New Issue
Block a user