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fix

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KNaveenraj-ladybird
2023-10-06 14:15:44 +05:30
parent cf4ba6dc8c
commit 1f55ee5cd7
2 changed files with 82 additions and 0 deletions
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81
app/Http/Controllers/Client/helpdesk/UnAuthController.php
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@@ -446,4 +446,85 @@ class UnAuthController extends Controller
return redirect()->back();
}
public function close($id, Tickets $ticket)
{
$tickets = Tickets::where('id', '=', $id)->first();
$tickets->status = 3;
$ticket_status = Ticket_Status::where('id', '=', 3)->first();
if ($ticket_status->state == 'closed') {
$tickets->closed = $ticket_status->id;
$tickets->closed_at = date('Y-m-d H:i:s');
}
$tickets->save();
$ticket_thread = Ticket_Thread::where('ticket_id', '=', $ticket_status->id)->first();
$ticket_subject = $ticket_thread->title;
$user = User::where('id', '=', $tickets->user_id)->first();
$thread = new Ticket_Thread();
$thread->ticket_id = $tickets->id;
$thread->user_id = $tickets->user_id;
$thread->is_internal = 1;
$thread->body = $ticket_status->message.' '.$user->user_name;
$thread->save();
$email = $user->email;
$user_name = $user->user_name;
$ticket_number = $tickets->ticket_number;
$sending_emails = Emails::where('department', '=', $ticket_status->dept_id)->first();
if ($sending_emails == null) {
$from_email = $this->system_mail();
} else {
$from_email = $sending_emails->id;
}
try {
$this->PhpMailController->sendmail($from = $this->PhpMailController->mailfrom('0', $tickets->dept_id), $to = ['name' => $user_name, 'email' => $email], $message = ['subject' => $ticket_subject.'[#'.$ticket_number.']', 'scenario' => 'close-ticket'], $template_variables = ['ticket_number' => $ticket_number]);
} catch (\Exception $e) {
return 0;
}
return Lang::get('lang.your_ticket_has_been').' '.$ticket_status->state;
}
public function open($id, Tickets $ticket)
{
$ticket_status = $ticket->where('id', '=', $id)->first();
$ticket_status->status = 1;
$ticket_status->reopened_at = date('Y-m-d H:i:s');
$ticket_status->save();
$ticket_status_message = Ticket_Status::where('id', '=', $ticket_status->status)->first();
$thread = new Ticket_Thread();
$user = User::where('id', '=', $ticket->user_id)->first();
$thread->ticket_id = $ticket_status->id;
$thread->user_id = $ticket->user_id;
$thread->is_internal = 1;
$thread->body = $ticket_status->message.' '.$user->user_name;
$thread->save();
return 'your ticket'.$ticket_status->ticket_number.' has been opened';
}
public function resolve($id, Tickets $ticket)
{
$ticket_status = $ticket->where('id', '=', $id)->first();
$ticket_status->status = 2;
$ticket_status->closed = 1;
$ticket_status->closed_at = date('Y-m-d H:i:s');
$ticket_status->save();
$ticket_status_message = Ticket_Status::where('id', '=', $ticket_status->status)->first();
$thread = new Ticket_Thread();
$user = User::where('id', '=', $ticket->user_id)->first();
$thread->ticket_id = $ticket_status->id;
$thread->user_id = $ticket->user_id;
$thread->is_internal = 1;
$thread->save();
return Lang::get('lang.your_ticket_has_been').' '.$ticket_status->state;
}
}