diff --git a/app/Http/Controllers/Admin/helpdesk/EmailsController.php b/app/Http/Controllers/Admin/helpdesk/EmailsController.php
index 7b2f65df9..ad96e68db 100644
--- a/app/Http/Controllers/Admin/helpdesk/EmailsController.php
+++ b/app/Http/Controllers/Admin/helpdesk/EmailsController.php
@@ -76,8 +76,8 @@ class EmailsController extends Controller
             $departments = $department->get();
             // fetch all the helptopics from the helptopic table
             $helps = $help->get();
-            // fetch all the types of priority from the ticket_priority table
-            $priority = $ticket_priority->get();
+            // fetch all the types of active priority from the ticket_priority table
+            $priority = $ticket_priority->where('status','=',1)->get();
             // fetch all the types of mailbox protocols from the mailbox_protocols table
             $mailbox_protocols = $mailbox_protocol->get();
 
@@ -321,8 +321,8 @@ class EmailsController extends Controller
             $count = $email->count();
             // get all the helptopic
             $helps = $help->get();
-            // get all the priority
-            $priority = $ticket_priority->get();
+            // get all active the priority
+              $priority = $ticket_priority->where('status','=',1)->get();
             // get all the mailbox protocols
             $mailbox_protocols = $mailbox_protocol->get();
 
diff --git a/resources/views/themes/default1/agent/helpdesk/ticket/timeline.blade.php b/resources/views/themes/default1/agent/helpdesk/ticket/timeline.blade.php
index 4b34db387..c016f11f8 100644
--- a/resources/views/themes/default1/agent/helpdesk/ticket/timeline.blade.php
+++ b/resources/views/themes/default1/agent/helpdesk/ticket/timeline.blade.php
@@ -872,7 +872,7 @@ if ($thread->title != "") {
                             <div class="col-md-6">
                                 <div class="form-group">
                                     <label>{!! Lang::get('lang.priority') !!} <span class="text-red"> *</span></label>
-    <?php $ticket_prioritys = App\Model\helpdesk\Ticket\Ticket_Priority::all() ?>
+    <?php $ticket_prioritys = App\Model\helpdesk\Ticket\Ticket_Priority::where('status','=',1)->get() ?>
                                     <select class="form-control" name="ticket_priority">
                                         @foreach($ticket_prioritys as $ticket_priority)
                                         <option value="{!! $ticket_priority->priority_id !!}" <?php