From 0b263803ad8394c55e1297e2acd8f9edf55132d1 Mon Sep 17 00:00:00 2001
From: Shift <shift@laravelshift.com>
Date: Sat, 7 Jan 2023 20:55:49 +0000
Subject: [PATCH] Apply Laravel coding style

Shift automatically applies the Laravel coding style - which uses the PSR-12 coding style as a base with some minor additions.

You may customize the code style applied by configuring [Pint](https://laravel.com/docs/pint), [PHP CS Fixer](https://github.com/FriendsOfPHP/PHP-CS-Fixer), or [PHP CodeSniffer](https://github.com/squizlabs/PHP_CodeSniffer) for your project root.

For more information on customizing the code style applied by Shift, [watch this short video](https://laravelshift.com/videos/shift-code-style).
---
 app/Api/v1/ApiController.php                  |   61 +-
 app/Api/v1/ApiExceptAuthController.php        |   10 +-
 app/Api/v1/InstallerApiController.php         |   54 +-
 app/Api/v1/TicketController.php               |   62 +-
 app/Api/v1/TokenAuthController.php            |   10 +-
 app/Console/Commands/Install.php              |    2 +-
 app/Console/Commands/InstallDB.php            |    8 +-
 app/Console/Commands/SecureFaveoAPPKey.php    |   23 +-
 app/Console/Commands/SetupTestEnv.php         |   10 +-
 app/Console/Kernel.php                        |    3 +-
 app/FaveoLog/LaravelLogViewer.php             |   55 +-
 .../controllers/LogViewerController.php       |    4 +-
 .../Controllers/SettingsController.php        |    8 +-
 .../Controllers/StorageController.php         |   20 +-
 app/FaveoStorage/lang/en/lang.php             |   22 +-
 app/Helper/Finder.php                         |    8 +-
 .../Admin/helpdesk/AgentController.php        |   36 +-
 .../Admin/helpdesk/BanlistController.php      |   22 +-
 .../helpdesk/CloseWrokflowController.php      |    8 +-
 .../Admin/helpdesk/DepartmentController.php   |    6 -
 .../Admin/helpdesk/EmailsController.php       |   60 +-
 .../helpdesk/ErrorAndDebuggingController.php  |    3 -
 .../Admin/helpdesk/FormController.php         |   49 +-
 .../Admin/helpdesk/GroupController.php        |    5 -
 .../Admin/helpdesk/HelptopicController.php    |   10 +-
 .../Admin/helpdesk/LanguageController.php     |   18 +-
 .../Admin/helpdesk/PriorityController.php     |    9 +-
 .../Admin/helpdesk/ProfileController.php      |    2 -
 .../Admin/helpdesk/SecurityController.php     |   13 +-
 .../Admin/helpdesk/SettingsController.php     |  110 +-
 .../Admin/helpdesk/SettingsController2.php    |   28 +-
 .../Admin/helpdesk/SlaController.php          |    5 -
 .../SocialMedia/SocialMediaController.php     |    8 +-
 .../Admin/helpdesk/TeamController.php         |   13 +-
 .../Admin/helpdesk/TemplateController.php     |   25 +-
 .../Admin/helpdesk/ThreadController.php       |    1 -
 .../Admin/helpdesk/UrlSettingController.php   |    4 +-
 .../Admin/helpdesk/WorkflowController.php     |   20 +-
 .../Agent/helpdesk/CannedController.php       |   13 +-
 .../helpdesk/Filter/FilterController.php      |   41 +-
 .../helpdesk/Filter/FilterControllerOld.php   |    1 -
 .../Controllers/Agent/helpdesk/ImapMail.php   |    3 +-
 .../Agent/helpdesk/MailController.php         |   35 +-
 .../Agent/helpdesk/NotificationController.php |   25 +-
 .../Agent/helpdesk/OrganizationController.php |   22 +-
 .../Agent/helpdesk/ReportController.php       |    6 +-
 .../Agent/helpdesk/TicketController.php       |  268 +-
 .../helpdesk/TicketWorkflowController.php     |   80 +-
 .../Agent/helpdesk/UserController.php         |   46 +-
 .../Agent/kb/ArticleController.php            |   10 +-
 .../Agent/kb/CategoryController.php           |   12 +-
 .../Controllers/Agent/kb/PageController.php   |   10 +-
 .../Agent/kb/SettingsController.php           |   18 +-
 app/Http/Controllers/Auth/AuthController.php  |   85 +-
 .../Auth/ForgotPasswordController.php         |    9 +-
 .../Controllers/Auth/PasswordController.php   |    9 +-
 .../Controllers/Auth/RegisterController.php   |   14 +-
 app/Http/Controllers/Auth/UserController.php  |    9 +-
 .../helpdesk/ClientTicketController.php       |    4 +-
 .../Client/helpdesk/FormController.php        |   25 +-
 .../Client/helpdesk/GuestController.php       |   34 +-
 .../Client/helpdesk/UnAuthController.php      |   17 +-
 .../Controllers/Client/kb/UserController.php  |   26 +-
 app/Http/Controllers/Common/ApiSettings.php   |    4 +-
 app/Http/Controllers/Common/CommonMailer.php  |    4 +-
 .../Common/NotificationController.php         |   17 +-
 .../Controllers/Common/PhpMailController.php  |   19 +-
 .../Controllers/Common/SettingsController.php |   19 +-
 .../Controllers/Common/TemplateController.php |   25 +-
 .../Common/TemplateSetController.php          |   17 +-
 .../Installer/helpdesk/InstallController.php  |   29 +-
 app/Http/Controllers/Job/QueueController.php  |   10 +-
 .../Controllers/Update/UpgradeController.php  |   26 +-
 app/Http/Kernel.php                           |   38 +-
 app/Http/Middleware/ApiKey.php                |    5 +-
 app/Http/Middleware/Authenticate.php          |    8 +-
 app/Http/Middleware/CheckBoard.php            |    5 +-
 app/Http/Middleware/CheckRole.php             |    5 +-
 app/Http/Middleware/CheckRoleAgent.php        |    5 +-
 app/Http/Middleware/CheckRoleUser.php         |    5 +-
 app/Http/Middleware/CheckUpdate.php           |    9 +-
 app/Http/Middleware/Install.php               |    5 +-
 app/Http/Middleware/IsInstalled.php           |    7 +-
 app/Http/Middleware/JwtAuthenticate.php       |    7 +-
 app/Http/Middleware/Redirect.php              |    5 +-
 .../Middleware/RedirectIfAuthenticated.php    |    5 +-
 app/Http/Middleware/TicketViewURL.php         |   11 +-
 app/Http/Middleware/VerifyCsrfToken.php       |    5 +-
 app/Http/Requests/helpdesk/AgentRequest.php   |   22 +-
 app/Http/Requests/helpdesk/AgentUpdate.php    |   16 +-
 app/Http/Requests/helpdesk/ArticleRequest.php |    2 +-
 app/Http/Requests/helpdesk/BanRequest.php     |    2 +-
 app/Http/Requests/helpdesk/BanlistRequest.php |    2 +-
 app/Http/Requests/helpdesk/CannedRequest.php  |    2 +-
 .../Requests/helpdesk/CannedUpdateRequest.php |    2 +-
 app/Http/Requests/helpdesk/CheckTicket.php    |    2 +-
 app/Http/Requests/helpdesk/ClientRequest.php  |   18 +-
 app/Http/Requests/helpdesk/CommentRequest.php |    4 +-
 app/Http/Requests/helpdesk/CompanyRequest.php |    6 +-
 app/Http/Requests/helpdesk/ContactRequest.php |    4 +-
 .../Requests/helpdesk/CreateTicketRequest.php |   39 +-
 .../Requests/helpdesk/DatabaseRequest.php     |    6 +-
 app/Http/Requests/helpdesk/DiagnoRequest.php  |    4 +-
 app/Http/Requests/helpdesk/DiagnosRequest.php |    4 +-
 .../Requests/helpdesk/EmailsEditRequest.php   |    4 +-
 app/Http/Requests/helpdesk/EmailsRequest.php  |    2 +-
 app/Http/Requests/helpdesk/FormRequest.php    |    6 +-
 .../Requests/helpdesk/HelptopicRequest.php    |    4 +-
 .../Requests/helpdesk/HelptopicUpdate.php     |    6 +-
 .../Requests/helpdesk/InstallerRequest.php    |   10 +-
 .../Requests/helpdesk/Job/TaskRequest.php     |   20 +-
 app/Http/Requests/helpdesk/LoginRequest.php   |    2 +-
 .../Requests/helpdesk/Mail/MailRequest.php    |    6 +-
 app/Http/Requests/helpdesk/MessageRequest.php |    2 +-
 .../Requests/helpdesk/OrganizationRequest.php |    2 +-
 .../Requests/helpdesk/OtpVerifyRequest.php    |    2 +-
 .../Requests/helpdesk/PriorityRequest.php     |   12 +-
 .../Requests/helpdesk/ProfilePassword.php     |    4 +-
 app/Http/Requests/helpdesk/ProfileRequest.php |    4 +-
 app/Http/Requests/helpdesk/RatingRequest.php  |   10 +-
 .../Requests/helpdesk/RatingUpdateRequest.php |    8 +-
 .../Requests/helpdesk/RegisterRequest.php     |   26 +-
 .../Requests/helpdesk/SecurityRequest.php     |    4 +-
 app/Http/Requests/helpdesk/SlaRequest.php     |    2 +-
 app/Http/Requests/helpdesk/SlaUpdate.php      |    2 +-
 app/Http/Requests/helpdesk/SmtpRequest.php    |   10 +-
 app/Http/Requests/helpdesk/StatusRequest.php  |    4 +-
 .../Requests/helpdesk/Sys_userRequest.php     |   23 +-
 app/Http/Requests/helpdesk/Sys_userUpdate.php |    6 +-
 app/Http/Requests/helpdesk/SystemRequest.php  |    2 +-
 app/Http/Requests/helpdesk/TeamRequest.php    |    2 +-
 app/Http/Requests/helpdesk/TeamUpdate.php     |    2 +-
 .../Requests/helpdesk/TemplateRequest.php     |    2 +-
 .../Requests/helpdesk/TemplateRequest2.php    |    6 +-
 app/Http/Requests/helpdesk/TemplateUdate.php  |    2 +-
 app/Http/Requests/helpdesk/TemplateUdate2.php |    4 +-
 app/Http/Requests/helpdesk/TicketForm.php     |    6 +-
 app/Http/Requests/helpdesk/TicketRequest.php  |    2 +-
 .../helpdesk/WorkflowCloseRequest.php         |    2 +-
 .../helpdesk/WorkflowCreateRequest.php        |    8 +-
 .../helpdesk/WorkflowUpdateRequest.php        |    8 +-
 app/Http/Requests/kb/ArticleUpdate.php        |    4 +-
 app/Http/Requests/kb/CategoryRequest.php      |    2 +-
 app/Http/Requests/kb/CommentRequest.php       |    4 +-
 app/Http/Requests/kb/ContactRequest.php       |    4 +-
 app/Http/Requests/kb/InstallerRequest.php     |   10 +-
 app/Http/Requests/kb/ProfilePassword.php      |    4 +-
 app/Http/Requests/kb/ProfileRequest.php       |    4 +-
 app/Http/Requests/kb/SocialRequest.php        |   26 +-
 app/Http/ViewComposers/AgentLayout.php        |   29 +-
 app/Http/ViewComposers/AuthUser.php           |   10 +-
 app/Http/helpers.php                          |   35 +-
 app/Model/helpdesk/Ticket/Ticket_Thread.php   |    2 +-
 .../helpdesk/Ticket/Ticket_ThreadOld.php      |    2 +-
 .../helpdesk/Ticket/Ticket_attachments.php    |    2 +-
 app/Model/helpdesk/Ticket/Tickets.php         |    2 +-
 app/Model/kb/Article.php                      |    4 +-
 app/Providers/AuthServiceProvider.php         |    5 +-
 app/Providers/ConfigServiceProvider.php       |    4 +-
 app/Providers/EventServiceProvider.php        |    3 +-
 app/User.php                                  |    6 +-
 config/app.php                                |  122 +-
 config/auth.php                               |   10 +-
 config/broadcasting.php                       |   14 +-
 config/cache.php                              |   32 +-
 config/chumper.datatable.php                  |    6 +-
 config/database.php                           |   90 +-
 config/debugbar.php                           |   52 +-
 config/excel.php                              |   80 +-
 config/filesystems.php                        |   22 +-
 config/geoip.php                              |   42 +-
 config/hashing.php                            |    4 +-
 config/languages.php                          |  274 +-
 config/logging.php                            |   42 +-
 config/mail.php                               |   20 +-
 config/queue.php                              |   46 +-
 config/services.php                           |    6 +-
 config/testing/database.php                   |   42 +-
 .../2016_06_28_141613_version1079table.php    |    2 +-
 ...08_16_104539_alter_ticket_source_table.php |    2 +-
 database/seeders/DatabaseSeeder.php           | 3114 ++++++++---------
 database/seeders/OutboundMailSeeder.php       |    6 +-
 database/seeders/UserSeeder.php               |   16 +-
 .../samples/old/assets/posteddata.php         |    4 +-
 public/probe.php                              |    4 +-
 resources/lang/de/lang.php                    | 1418 ++++----
 resources/lang/de/pagination.php              |    2 +-
 resources/lang/de/passwords.php               |    8 +-
 resources/lang/de/validation.php              |   92 +-
 resources/lang/en/auth.php                    |    2 +-
 resources/lang/en/datatables.php              |   30 +-
 resources/lang/en/lang.php                    | 2328 ++++++------
 resources/lang/en/pagination.php              |    2 +-
 resources/lang/en/passwords.php               |   10 +-
 resources/lang/en/validation.php              |  182 +-
 resources/lang/es/lang.php                    | 2276 ++++++------
 resources/lang/es/pagination.php              |    2 +-
 resources/lang/es/passwords.php               |    8 +-
 resources/lang/es/validation.php              |   92 +-
 resources/lang/fr/lang.php                    | 2132 +++++------
 resources/lang/fr/pagination.php              |    2 +-
 resources/lang/fr/passwords.php               |    8 +-
 resources/lang/fr/validation.php              |   92 +-
 resources/lang/it/lang.php                    | 2230 ++++++------
 resources/lang/it/pagination.php              |    2 +-
 resources/lang/it/passwords.php               |    8 +-
 resources/lang/it/validation.php              |   92 +-
 resources/lang/nl/lang.php                    | 2190 ++++++------
 resources/lang/nl/pagination.php              |    2 +-
 resources/lang/nl/passwords.php               |    8 +-
 resources/lang/nl/validation.php              |   92 +-
 resources/lang/pt-br/lang.php                 | 2092 +++++------
 resources/lang/pt-br/pagination.php           |    2 +-
 resources/lang/pt-br/passwords.php            |    8 +-
 resources/lang/pt-br/validation.php           |   92 +-
 resources/lang/pt/lang.php                    | 2092 +++++------
 resources/lang/pt/pagination.php              |    2 +-
 resources/lang/pt/passwords.php               |    8 +-
 resources/lang/pt/validation.php              |   92 +-
 resources/lang/ru/datatables.php              |   30 +-
 resources/lang/ru/lang.php                    | 2322 ++++++------
 resources/lang/ru/message.php                 |    4 +-
 resources/lang/ru/pagination.php              |    2 +-
 resources/lang/ru/passwords.php               |    8 +-
 resources/lang/ru/table.php                   |   16 +-
 resources/lang/ru/validation.php              |  146 +-
 resources/lang/zh-hans/lang.php               | 2430 ++++++-------
 resources/lang/zh-hans/pagination.php         |    2 +-
 resources/lang/zh-hans/password.php           |    8 +-
 resources/lang/zh-hans/validation.php         |   92 +-
 .../default1/admin/kb/article/image.php       |    2 +-
 .../default1/agent/kb/article/image.php       |    2 +-
 232 files changed, 14443 insertions(+), 14827 deletions(-)

diff --git a/app/Api/v1/ApiController.php b/app/Api/v1/ApiController.php
index 18cdaf3ed..a07615988 100644
--- a/app/Api/v1/ApiController.php
+++ b/app/Api/v1/ApiController.php
@@ -69,7 +69,7 @@ class ApiController extends Controller
     public $source;
 
     /**
-     * @param Request $request
+     * @param  Request  $request
      */
     public function __construct(Request $request)
     {
@@ -134,7 +134,6 @@ class ApiController extends Controller
      * @method POST
      *
      * @param user_id,subject,body,helptopic,sla,priority,dept
-     *
      * @return json
      */
     public function createTicket(\App\Http\Requests\helpdesk\CreateTicketRequest $request, \App\Model\helpdesk\Utility\CountryCode $code)
@@ -194,8 +193,7 @@ class ApiController extends Controller
     /**
      * Reply for the ticket.
      *
-     * @param TicketRequest $request
-     *
+     * @param  TicketRequest  $request
      * @return json
      */
     public function ticketReply()
@@ -203,7 +201,7 @@ class ApiController extends Controller
         //dd($this->request->all());
         try {
             $v = \Validator::make($this->request->all(), [
-                'ticket_id'     => 'required|exists:tickets,id',
+                'ticket_id' => 'required|exists:tickets,id',
                 'reply_content' => 'required',
             ]);
             if ($v->fails()) {
@@ -241,11 +239,11 @@ class ApiController extends Controller
     {
         try {
             $v = \Validator::make($this->request->all(), [
-                'ticket_id'       => 'required|exists:tickets,id',
-                'subject'         => 'required',
-                'sla_plan'        => 'required|exists:sla_plan,id',
-                'help_topic'      => 'required|exists:help_topic,id',
-                'ticket_source'   => 'required|exists:ticket_source,id',
+                'ticket_id' => 'required|exists:tickets,id',
+                'subject' => 'required',
+                'sla_plan' => 'required|exists:sla_plan,id',
+                'help_topic' => 'required|exists:help_topic,id',
+                'ticket_source' => 'required|exists:ticket_source,id',
                 'ticket_priority' => 'required|exists:ticket_priority,priority_id',
             ]);
             if ($v->fails()) {
@@ -513,7 +511,7 @@ class ApiController extends Controller
         try {
             $v = \Validator::make($this->request->all(), [
                 'ticket_id' => 'required',
-                'user'      => 'required',
+                'user' => 'required',
             ]);
             if ($v->fails()) {
                 $error = $v->errors();
@@ -733,7 +731,7 @@ class ApiController extends Controller
             }
 
             $url = $this->request->input('url');
-            if (!Str::is('*/', $url)) {
+            if (! Str::is('*/', $url)) {
                 $url = Str::finish($url, '/');
             }
 
@@ -765,8 +763,7 @@ class ApiController extends Controller
     /**
      * Call curl function for Get Method.
      *
-     * @param type $url
-     *
+     * @param  type  $url
      * @return type int|string|json
      */
     public function callGetApi($url)
@@ -789,9 +786,8 @@ class ApiController extends Controller
     /**
      * Call curl function for POST Method.
      *
-     * @param type $url
-     * @param type $data
-     *
+     * @param  type  $url
+     * @param  type  $data
      * @return type int|string|json
      */
     public function callPostApi($url, $data)
@@ -1029,9 +1025,9 @@ class ApiController extends Controller
     {
         try {
             $v = \Validator::make($this->request->all(), [
-                'user_id'   => 'required|exists:users,id',
+                'user_id' => 'required|exists:users,id',
                 'ticket_id' => 'required|exists:tickets,id',
-                'body'      => 'required',
+                'body' => 'required',
             ]);
             if ($v->fails()) {
                 $error = $v->errors();
@@ -1260,7 +1256,7 @@ class ApiController extends Controller
                 return response()->json(compact('error'));
             }
             $id = $this->request->input('ticket_id');
-            if (!$this->model->where('id', $id)->first()) {
+            if (! $this->model->where('id', $id)->first()) {
                 $error = 'There is no Ticket as ticket id: '.$id;
 
                 return response()->json(compact('error'));
@@ -1319,7 +1315,7 @@ class ApiController extends Controller
             $result['duedate'] = date_add($result2->created_at, date_interval_create_from_date_string($result2->grace_period))->format('Y:m:d H:i:s');
             $result['title'] = utfEncoding(Ticket_Thread::where('ticket_id', $id)->orderBy('id')->first()->title);
             $assigned = Tickets::where('id', $id)->select('assigned_to', 'team_id')->first()->toArray();
-            if (!empty($assigned)) {
+            if (! empty($assigned)) {
                 if ($assigned['assigned_to'] != null) {
                     $result['assignee'] = User::where('id', $assigned['assigned_to'])->first()->name();
                 } elseif ($assigned['team_id'] != null) {
@@ -1425,7 +1421,7 @@ class ApiController extends Controller
             $v = \Validator::make(
                 Input::all(),
                 [
-                    'email'     => 'required|email|unique:users',
+                    'email' => 'required|email|unique:users',
                     'ticket_id' => 'required',
                 ]
             );
@@ -1491,7 +1487,7 @@ class ApiController extends Controller
                 Input::all(),
                 [
                     'ticketid' => 'required',
-                    'email'    => 'required',
+                    'email' => 'required',
                 ]
             );
             if ($v->fails()) {
@@ -1561,10 +1557,10 @@ class ApiController extends Controller
             $depend = collect([['name' => 'unassigned', 'count' => $unassigned], ['name' => 'mytickets', 'count' => $mytickets]]);
             $collection = $statuses->merge($depend);
             $result = ['departments' => $department, 'sla' => $sla, 'staffs' => $staff, 'teams' => $team,
-                'priorities'         => $priority, 'helptopics' => $helptopic,
-                'status'             => $status,
-                'sources'            => $source,
-                'tickets_count'      => $collection, ];
+                'priorities' => $priority, 'helptopics' => $helptopic,
+                'status' => $status,
+                'sources' => $source,
+                'tickets_count' => $collection, ];
 
             return response()->json(compact('result'));
 //            $result     = ['departments' => $department, 'sla'         => $sla, 'staffs'      => $staff, 'teams'       => $team,
@@ -1588,10 +1584,10 @@ class ApiController extends Controller
             if ($ticket->dept_id && $ticket->help_topic_id) {
                 return $this->getSystem($check, $query);
             }
-            if (!$ticket->dept_id && $ticket->help_topic_id) {
+            if (! $ticket->dept_id && $ticket->help_topic_id) {
                 return $query->select('tickets.help_topic_id');
             }
-            if ($ticket->dept_id && !$ticket->help_topic_id) {
+            if ($ticket->dept_id && ! $ticket->help_topic_id) {
                 return $query->select('tickets.dept_id');
             }
         }
@@ -1614,15 +1610,14 @@ class ApiController extends Controller
     /**
      * Register a user with username and password.
      *
-     * @param Request $request
-     *
+     * @param  Request  $request
      * @return type json
      */
     public function register(Request $request)
     {
         try {
             $v = \Validator::make($request->all(), [
-                'email'    => 'required|email|unique:users',
+                'email' => 'required|email|unique:users',
                 'password' => 'required|min:6',
             ]);
             if ($v->fails()) {
@@ -1659,7 +1654,7 @@ class ApiController extends Controller
             $v = \Validator::make(
                 $this->request->all(),
                 [
-                    'username'   => 'required|unique:users,user_name',
+                    'username' => 'required|unique:users,user_name',
                     'first_name' => 'required',
                 ]
             );
diff --git a/app/Api/v1/ApiExceptAuthController.php b/app/Api/v1/ApiExceptAuthController.php
index d97307564..8c0c0d95e 100644
--- a/app/Api/v1/ApiExceptAuthController.php
+++ b/app/Api/v1/ApiExceptAuthController.php
@@ -35,7 +35,7 @@ class ApiExceptAuthController extends Controller
             }
 
             $url = $this->request->input('url');
-            if (!Str::is('*/', $url)) {
+            if (! Str::is('*/', $url)) {
                 $url = Str::finish($url, '/');
             }
 
@@ -72,8 +72,7 @@ class ApiExceptAuthController extends Controller
     /**
      * Call curl function for Get Method.
      *
-     * @param type $url
-     *
+     * @param  type  $url
      * @return type int|string|json
      */
     public function callGetApi($url)
@@ -96,9 +95,8 @@ class ApiExceptAuthController extends Controller
     /**
      * Call curl function for POST Method.
      *
-     * @param type $url
-     * @param type $data
-     *
+     * @param  type  $url
+     * @param  type  $data
      * @return type int|string|json
      */
     public function callPostApi($url, $data)
diff --git a/app/Api/v1/InstallerApiController.php b/app/Api/v1/InstallerApiController.php
index c9ee0d36f..5ed6bda82 100644
--- a/app/Api/v1/InstallerApiController.php
+++ b/app/Api/v1/InstallerApiController.php
@@ -37,21 +37,21 @@ class InstallerApiController extends Controller
     public function config_database(Request $request)
     {
         $rules = [
-            'database'     => 'required|min:1',
-            'host'         => 'required',
+            'database' => 'required|min:1',
+            'host' => 'required',
             'databasename' => 'required|min:1',
-            'dbusername'   => 'required|min:1',
+            'dbusername' => 'required|min:1',
         ];
         if ($request->port) {
             $rules['port'] = 'integer|min:0';
         }
         $validator = \Validator::make(
             [
-                'database'     => $request->database,
-                'host'         => $request->host,
+                'database' => $request->database,
+                'host' => $request->host,
                 'databasename' => $request->databasename,
-                'dbusername'   => $request->dbusername,
-                'port'         => $request->port,
+                'dbusername' => $request->dbusername,
+                'port' => $request->port,
             ],
             $rules
         );
@@ -132,21 +132,21 @@ class InstallerApiController extends Controller
         $validator = \Validator::make(
             [
                 'firstname' => $request->firstname,
-                'lastname'  => $request->lastname,
-                'email'     => $request->email,
-                'username'  => $request->username,
-                'password'  => $request->password,
-                'timezone'  => $request->timezone,
-                'datetime'  => $request->datetime,
+                'lastname' => $request->lastname,
+                'email' => $request->email,
+                'username' => $request->username,
+                'password' => $request->password,
+                'timezone' => $request->timezone,
+                'datetime' => $request->datetime,
             ],
             [
                 'firstname' => 'required|alpha|min:1',
-                'lastname'  => 'required|alpha|min:1',
-                'email'     => 'required|email|min:1',
-                'username'  => 'required|min:4',
-                'password'  => 'required|min:6',
-                'timezone'  => 'required|min:1',
-                'datetime'  => 'required|min:1',
+                'lastname' => 'required|alpha|min:1',
+                'email' => 'required|email|min:1',
+                'username' => 'required|min:4',
+                'password' => 'required|min:6',
+                'timezone' => 'required|min:1',
+                'datetime' => 'required|min:1',
             ]
         );
         if ($validator->fails()) {
@@ -202,15 +202,15 @@ class InstallerApiController extends Controller
 
             // Creating user
             $user = User::create([
-                'first_name'   => $firstname,
-                'last_name'    => $lastname,
-                'email'        => $email,
-                'user_name'    => $username,
-                'password'     => Hash::make($password),
-                'active'       => 1,
-                'role'         => 'admin',
+                'first_name' => $firstname,
+                'last_name' => $lastname,
+                'email' => $email,
+                'user_name' => $username,
+                'password' => Hash::make($password),
+                'active' => 1,
+                'role' => 'admin',
                 'assign_group' => 1,
-                'primary_dpt'  => 1,
+                'primary_dpt' => 1,
             ]);
 
             // Setting database installed status
diff --git a/app/Api/v1/TicketController.php b/app/Api/v1/TicketController.php
index bff53961b..1d97854cd 100644
--- a/app/Api/v1/TicketController.php
+++ b/app/Api/v1/TicketController.php
@@ -46,13 +46,12 @@ class TicketController extends Controller
     /**
      * Create Ticket.
      *
-     * @param type $user_id
-     * @param type $subject
-     * @param type $body
-     * @param type $helptopic
-     * @param type $sla
-     * @param type $priority
-     *
+     * @param  type  $user_id
+     * @param  type  $subject
+     * @param  type  $body
+     * @param  type  $helptopic
+     * @param  type  $sla
+     * @param  type  $priority
      * @return type string
      */
     public function createTicket($user_id, $subject, $body, $helptopic, $sla, $priority, $source, $headers, $dept, $assignto, $form_data, $attach = '')
@@ -102,7 +101,7 @@ class TicketController extends Controller
             $this->storeCollaborators($headers, $id);
 
             $thread = $this->ticketThread($subject, $body, $id, $user_id);
-            if (!empty($attach)) {
+            if (! empty($attach)) {
                 $this->attach($thread, $attach);
             }
 
@@ -115,8 +114,7 @@ class TicketController extends Controller
     /**
      * store_collaborators.
      *
-     * @param type $headers
-     *
+     * @param  type  $headers
      * @return type
      */
     public function storeCollaborators($headers, $id)
@@ -166,11 +164,10 @@ class TicketController extends Controller
     /**
      * Generate Ticket Thread.
      *
-     * @param type $subject
-     * @param type $body
-     * @param type $id
-     * @param type $user_id
-     *
+     * @param  type  $subject
+     * @param  type  $body
+     * @param  type  $id
+     * @param  type  $user_id
      * @return type
      */
     public function ticketThread($subject, $body, $id, $user_id)
@@ -193,8 +190,7 @@ class TicketController extends Controller
     /**
      * Generates Ticket Number.
      *
-     * @param type $ticket_number
-     *
+     * @param  type  $ticket_number
      * @return type integer
      */
     public function ticketNumber($ticket_number)
@@ -234,8 +230,7 @@ class TicketController extends Controller
     /**
      * Generate a random string for password.
      *
-     * @param type $length
-     *
+     * @param  type  $length
      * @return type string
      */
     public function generateRandomString($length = 10)
@@ -259,7 +254,6 @@ class TicketController extends Controller
      *
      * @param type Ticket_Thread $thread
      * @param type TicketRequest $request
-     *
      * @return type bool
      */
     public function reply($thread, $request, $ta, $attach = '')
@@ -305,7 +299,7 @@ class TicketController extends Controller
             }
             $thread->save();
 
-            if (!empty($attach)) {
+            if (! empty($attach)) {
                 $check_attachment = $this->attach($thread->id, $attach);
             }
 
@@ -318,7 +312,7 @@ class TicketController extends Controller
             $ticket_number = $tickets->ticket_number;
             $company = $this->company();
             $username = $ticket_user->user_name;
-            if (!empty(Auth::user()->agent_sign)) {
+            if (! empty(Auth::user()->agent_sign)) {
                 $agentsign = Auth::user()->agent_sign;
             } else {
                 $agentsign = null;
@@ -404,9 +398,8 @@ class TicketController extends Controller
     /**
      * Ticket edit and save ticket data.
      *
-     * @param type $ticket_id
+     * @param  type  $ticket_id
      * @param type Ticket_Thread $thread
-     *
      * @return type bool
      */
     public function ticketEditPost($ticket_id, $thread, $ticket)
@@ -437,8 +430,7 @@ class TicketController extends Controller
     /**
      * function to assign ticket.
      *
-     * @param type $id
-     *
+     * @param  type  $id
      * @return type bool
      */
     public function assign($id)
@@ -448,19 +440,19 @@ class TicketController extends Controller
             //dd($UserEmail);
             // $UserEmail = 'sujitprasad12@yahoo.in';
             $user = User::where('email', '=', $UserEmail)->first();
-            if (!$user) {
+            if (! $user) {
                 return ['error' => 'No agent not found'];
             }
             $user_id = $user->id;
             $ticket = Tickets::where('id', '=', $id)->first();
-            if (!$ticket) {
+            if (! $ticket) {
                 return ['error' => 'No ticket not found'];
             }
             $ticket_number = $ticket->ticket_number;
             $ticket->assigned_to = $user_id;
             $ticket->save();
             $ticket_thread = Ticket_Thread::where('ticket_id', '=', $id)->first();
-            if (!$ticket_thread) {
+            if (! $ticket_thread) {
                 return ['error' => 'No thread not found'];
             }
             $ticket_subject = $ticket_thread->title;
@@ -500,9 +492,8 @@ class TicketController extends Controller
     /**
      * Function to delete ticket.
      *
-     * @param type $id
+     * @param  type  $id
      * @param type Tickets $ticket
-     *
      * @return type string
      */
     public function delete($ids, $ticket)
@@ -555,8 +546,7 @@ class TicketController extends Controller
     /**
      * check email for dublicate entry.
      *
-     * @param type $email
-     *
+     * @param  type  $email
      * @return type bool
      */
     public function checkEmail($email)
@@ -597,9 +587,8 @@ class TicketController extends Controller
     /**
      * Create Attachment.
      *
-     * @param type $thread
-     * @param type $attach
-     *
+     * @param  type  $thread
+     * @param  type  $attach
      * @return int
      */
     public function attach($thread, $attach)
@@ -634,7 +623,6 @@ class TicketController extends Controller
      * useradd.
      *
      * @param type Image $image
-     *
      * @return type json
      */
     public function useradd()
diff --git a/app/Api/v1/TokenAuthController.php b/app/Api/v1/TokenAuthController.php
index 2325a6569..4c0c61452 100644
--- a/app/Api/v1/TokenAuthController.php
+++ b/app/Api/v1/TokenAuthController.php
@@ -38,8 +38,7 @@ class TokenAuthController extends Controller
     /**
      * Authenticating user with username and password and retuen token.
      *
-     * @param Request $request
-     *
+     * @param  Request  $request
      * @return type json
      */
     public function authenticate(Request $request)
@@ -51,7 +50,7 @@ class TokenAuthController extends Controller
         //$credentials = $request->only('email', 'password');
 
         try {
-            if (!$token = JWTAuth::attempt([$field => $usernameinput, 'password' => $password, 'active' => 1])) {
+            if (! $token = JWTAuth::attempt([$field => $usernameinput, 'password' => $password, 'active' => 1])) {
                 return response()->json(['error' => 'invalid_credentials', 'status_code' => 401]);
             }
         } catch (JWTException $e) {
@@ -76,7 +75,7 @@ class TokenAuthController extends Controller
     {
         //dd(JWTAuth::parseToken()->authenticate());
         try {
-            if (!$user = JWTAuth::parseToken()->authenticate()) {
+            if (! $user = JWTAuth::parseToken()->authenticate()) {
                 return response()->json(['user_not_found', 404]);
             }
         } catch (Tymon\JWTAuth\Exceptions\TokenExpiredException $e) {
@@ -97,8 +96,7 @@ class TokenAuthController extends Controller
     /**
      * Register a user with username and password.
      *
-     * @param Request $request
-     *
+     * @param  Request  $request
      * @return type json
      */
 //    public function register(Request $request)
diff --git a/app/Console/Commands/Install.php b/app/Console/Commands/Install.php
index eef576041..f3f8fc139 100644
--- a/app/Console/Commands/Install.php
+++ b/app/Console/Commands/Install.php
@@ -86,7 +86,7 @@ class Install extends Command
         $result = [];
         foreach ($extensions as $key => $extension) {
             $result[$key]['extension'] = $extension;
-            if (!extension_loaded($extension)) {
+            if (! extension_loaded($extension)) {
                 $result[$key]['status'] = "Not Loading, Please open '".php_ini_loaded_file()."' and add 'extension = ".$extension;
             } else {
                 $result[$key]['status'] = 'Loading';
diff --git a/app/Console/Commands/InstallDB.php b/app/Console/Commands/InstallDB.php
index 35eae1304..94a2b2859 100644
--- a/app/Console/Commands/InstallDB.php
+++ b/app/Console/Commands/InstallDB.php
@@ -46,12 +46,12 @@ class InstallDB extends Command
         try {
             if ($this->confirm('Do you want to migrate tables now?')) {
                 $env = base_path().DIRECTORY_SEPARATOR.'.env';
-                if (!is_file($env)) {
+                if (! is_file($env)) {
                     throw new \Exception("Please run 'php artisan install:faveo'");
                 }
                 $dummy_confirm = $this->confirm('Would you like to install dummy data in database to test before going live?');
                 $this->call('key:generate', ['--force' => true]);
-                if (!$dummy_confirm) {
+                if (! $dummy_confirm) {
                     $this->call('install:migrate');
                     $this->call('install:seed');
                 } else {
@@ -62,8 +62,8 @@ class InstallDB extends Command
                 $data = [
                     [
                         'user_name' => 'demo_admin',
-                        'email'     => '',
-                        'password'  => 'demopass',
+                        'email' => '',
+                        'password' => 'demopass',
                     ],
                 ];
                 $this->table($headers, $data);
diff --git a/app/Console/Commands/SecureFaveoAPPKey.php b/app/Console/Commands/SecureFaveoAPPKey.php
index 9ed3bb792..e1f637322 100644
--- a/app/Console/Commands/SecureFaveoAPPKey.php
+++ b/app/Console/Commands/SecureFaveoAPPKey.php
@@ -54,10 +54,10 @@ class SecureFaveoAPPKey extends Command
     {
         $username = $this->ask('Enter admin account username');
         $password = $this->secret('Enter admin account password');
-        if (!$username || !$password) {
+        if (! $username || ! $password) {
             throw new Exception('Username and password are required.', 1);
         }
-        if (!Hash::check($password, User::where('user_name', $username)->value('password'))) {
+        if (! Hash::check($password, User::where('user_name', $username)->value('password'))) {
             throw new Exception('We do not recognize you, make sure the username or password you provided are correct.', 1);
         }
 
@@ -85,15 +85,14 @@ class SecureFaveoAPPKey extends Command
      * This method also updates the LDAP passwords after new key generation
      * so that the LDAP plugin does not stop working after update
      *
-     * @param string $file
-     * @param string $datacontent
-     *
+     * @param  string  $file
+     * @param  string  $datacontent
      * @return voif
      */
     private function updateAppKey(string $file, string $datacontent): void
     {
         $this->fetchAndStoreEmailPassword();
-        if (!$this->doesEnvVaribaleExists($datacontent, 'APP_KEY')) {
+        if (! $this->doesEnvVaribaleExists($datacontent, 'APP_KEY')) {
             $datacontent = $datacontent."\r\nAPP_KEY=base64:h3KjrHeVxyE+j6c8whTAs2YI+7goylGZ/e2vElgXT6I=";
             File::put($file, $datacontent);
         }
@@ -112,14 +111,13 @@ class SecureFaveoAPPKey extends Command
     /**
      * Function checks if given $key exist in $envContent string.
      *
-     * @param string $envContent
-     * @param string $key
-     *
+     * @param  string  $envContent
+     * @param  string  $key
      * @return bool true if given key exist otherwise false
      */
     private function doesEnvVaribaleExists(string $envContent, string $key): bool
     {
-        return !(strpos($envContent, $key) === false);
+        return ! (strpos($envContent, $key) === false);
     }
 
     /**
@@ -149,11 +147,10 @@ class SecureFaveoAPPKey extends Command
     /**
      * Extract the encryption key from the given configuration.
      *
-     * @param array $config
+     * @param  array  $config
+     * @return string
      *
      * @throws \RuntimeException
-     *
-     * @return string
      */
     private function key()
     {
diff --git a/app/Console/Commands/SetupTestEnv.php b/app/Console/Commands/SetupTestEnv.php
index 0200d1739..328394197 100644
--- a/app/Console/Commands/SetupTestEnv.php
+++ b/app/Console/Commands/SetupTestEnv.php
@@ -73,9 +73,8 @@ class SetupTestEnv extends Command
     /**
      * Sets up DB config for testing.
      *
-     * @param string $dbUsername mysql username
-     * @param string $dbPassword mysql password
-     *
+     * @param  string  $dbUsername mysql username
+     * @param  string  $dbPassword mysql password
      * @return null
      */
     private function setupConfig($dbUsername, $dbPassword)
@@ -165,9 +164,8 @@ class SetupTestEnv extends Command
     /**
      * Creates an env file if not exists already.
      *
-     * @param string $dbUsername
-     * @param string $dbPassword
-     *
+     * @param  string  $dbUsername
+     * @param  string  $dbPassword
      * @return null
      */
     private function createEnv(string $dbUsername, string $dbPassword)
diff --git a/app/Console/Kernel.php b/app/Console/Kernel.php
index 44ee737f6..dccf2d414 100644
--- a/app/Console/Kernel.php
+++ b/app/Console/Kernel.php
@@ -29,8 +29,7 @@ class Kernel extends ConsoleKernel
     /**
      * Define the application's command schedule.
      *
-     * @param \Illuminate\Console\Scheduling\Schedule $schedule
-     *
+     * @param  \Illuminate\Console\Scheduling\Schedule  $schedule
      * @return void
      */
     protected function schedule(Schedule $schedule)
diff --git a/app/FaveoLog/LaravelLogViewer.php b/app/FaveoLog/LaravelLogViewer.php
index 582cbca46..bc359c529 100644
--- a/app/FaveoLog/LaravelLogViewer.php
+++ b/app/FaveoLog/LaravelLogViewer.php
@@ -18,31 +18,31 @@ class LaravelLogViewer
     private static $file;
 
     private static $levels_classes = [
-        'debug'     => 'info',
-        'info'      => 'info',
-        'notice'    => 'info',
-        'warning'   => 'warning',
-        'error'     => 'danger',
-        'critical'  => 'danger',
-        'alert'     => 'danger',
+        'debug' => 'info',
+        'info' => 'info',
+        'notice' => 'info',
+        'warning' => 'warning',
+        'error' => 'danger',
+        'critical' => 'danger',
+        'alert' => 'danger',
         'emergency' => 'danger',
     ];
 
     private static $levels_imgs = [
-        'debug'     => 'info',
-        'info'      => 'info',
-        'notice'    => 'info',
-        'warning'   => 'warning',
-        'error'     => 'warning',
-        'critical'  => 'warning',
-        'alert'     => 'warning',
+        'debug' => 'info',
+        'info' => 'info',
+        'notice' => 'info',
+        'warning' => 'warning',
+        'error' => 'warning',
+        'critical' => 'warning',
+        'alert' => 'warning',
         'emergency' => 'warning',
     ];
 
     const MAX_FILE_SIZE = 52428800; // Why? Uh... Sorry
 
     /**
-     * @param string $file
+     * @param  string  $file
      */
     public static function setFile($file)
     {
@@ -90,9 +90,9 @@ class LaravelLogViewer
 
         $pattern = '/\[\d{4}-\d{2}-\d{2} \d{2}:\d{2}:\d{2}\].*/';
 
-        if (!self::$file) {
+        if (! self::$file) {
             $log_file = self::getFiles();
-            if (!count($log_file)) {
+            if (! count($log_file)) {
                 return [];
             }
             self::$file = $log_file[0];
@@ -106,7 +106,7 @@ class LaravelLogViewer
 
         preg_match_all($pattern, $file, $headings);
 
-        if (!is_array($headings)) {
+        if (! is_array($headings)) {
             return $log;
         }
 
@@ -122,7 +122,7 @@ class LaravelLogViewer
                     if (strpos(strtolower($h[$i]), '.'.$level_value)) {
                         preg_match('/^\[(\d{4}-\d{2}-\d{2} \d{2}:\d{2}:\d{2})\].*?(\w+)\.'.$level_key.': (.*?)( in .*?:[0-9]+)?$/', $h[$i], $current);
 
-                        if (!isset($current[3])) {
+                        if (! isset($current[3])) {
                             continue;
                         }
 
@@ -142,14 +142,14 @@ class LaravelLogViewer
                         }
                         //dd($current);
                         $log[] = [
-                            'context'     => $context,
-                            'level'       => $level_value,
+                            'context' => $context,
+                            'level' => $level_value,
                             'level_class' => self::$levels_classes[$level_value],
-                            'level_img'   => self::$levels_imgs[$level_value],
-                            'date'        => self::date($current[1]),
-                            'text'        => $message,
-                            'in_file'     => isset($current[4]) ? $current[4] : null,
-                            'stack'       => preg_replace("/^\n*/", '', $log_data[$i]),
+                            'level_img' => self::$levels_imgs[$level_value],
+                            'date' => self::date($current[1]),
+                            'text' => $message,
+                            'in_file' => isset($current[4]) ? $current[4] : null,
+                            'stack' => preg_replace("/^\n*/", '', $log_data[$i]),
                         ];
                     }
                 }
@@ -160,8 +160,7 @@ class LaravelLogViewer
     }
 
     /**
-     * @param bool $basename
-     *
+     * @param  bool  $basename
      * @return array
      */
     public static function getFiles($basename = false)
diff --git a/app/FaveoLog/controllers/LogViewerController.php b/app/FaveoLog/controllers/LogViewerController.php
index 0c1ea8d44..785e1e7e8 100644
--- a/app/FaveoLog/controllers/LogViewerController.php
+++ b/app/FaveoLog/controllers/LogViewerController.php
@@ -30,8 +30,8 @@ class LogViewerController extends Controller
         $logs = LaravelLogViewer::all();
 
         return View::make('log::log', [
-            'logs'         => $logs,
-            'files'        => LaravelLogViewer::getFiles(true),
+            'logs' => $logs,
+            'files' => LaravelLogViewer::getFiles(true),
             'current_file' => LaravelLogViewer::getFileName(),
         ]);
     }
diff --git a/app/FaveoStorage/Controllers/SettingsController.php b/app/FaveoStorage/Controllers/SettingsController.php
index a2d1e31ee..c51b187a1 100644
--- a/app/FaveoStorage/Controllers/SettingsController.php
+++ b/app/FaveoStorage/Controllers/SettingsController.php
@@ -88,9 +88,9 @@ class SettingsController extends Controller
     public function save($key, $value)
     {
         CommonSettings::create([
-            'option_name'    => 'storage',
+            'option_name' => 'storage',
             'optional_field' => $key,
-            'option_value'   => $value,
+            'option_value' => $value,
         ]);
     }
 
@@ -124,10 +124,10 @@ class SettingsController extends Controller
 
     public function activate()
     {
-        if (!\Schema::hasColumn('ticket_attachment', 'driver')) {
+        if (! \Schema::hasColumn('ticket_attachment', 'driver')) {
             $path = 'app'.DIRECTORY_SEPARATOR.'FaveoStorage'.DIRECTORY_SEPARATOR.'database'.DIRECTORY_SEPARATOR.'migrations';
             Artisan::call('migrate', [
-                '--path'  => $path,
+                '--path' => $path,
                 '--force' => true,
             ]);
         }
diff --git a/app/FaveoStorage/Controllers/StorageController.php b/app/FaveoStorage/Controllers/StorageController.php
index 74fc47890..edfbce9bf 100644
--- a/app/FaveoStorage/Controllers/StorageController.php
+++ b/app/FaveoStorage/Controllers/StorageController.php
@@ -160,8 +160,8 @@ class StorageController extends Controller
     {
         return [
             'default' => $this->default,
-            'cloud'   => 's3',
-            'disks'   => $this->disks(),
+            'cloud' => 's3',
+            'disks' => $this->disks(),
         ];
     }
 
@@ -170,23 +170,23 @@ class StorageController extends Controller
         return [
             'local' => [
                 'driver' => 'local',
-                'root'   => $this->root.'/attachments',
+                'root' => $this->root.'/attachments',
             ],
             's3' => [
                 'driver' => 's3',
-                'key'    => $this->s3_key,
+                'key' => $this->s3_key,
                 'secret' => $this->s3_secret,
                 'region' => $this->s3_region,
                 'bucket' => $this->s3_bucket,
             ],
             'rackspace' => [
-                'driver'    => 'rackspace',
-                'username'  => $this->rackspace_username,
-                'key'       => $this->rackspace_key,
+                'driver' => 'rackspace',
+                'username' => $this->rackspace_username,
+                'key' => $this->rackspace_key,
                 'container' => $this->rackspace_container,
-                'endpoint'  => $this->rackspace_endpoint,
-                'region'    => $this->rackspace_region,
-                'url_type'  => $this->rackspace_url_type,
+                'endpoint' => $this->rackspace_endpoint,
+                'region' => $this->rackspace_region,
+                'url_type' => $this->rackspace_url_type,
             ],
         ];
     }
diff --git a/app/FaveoStorage/lang/en/lang.php b/app/FaveoStorage/lang/en/lang.php
index e4525d062..728091553 100644
--- a/app/FaveoStorage/lang/en/lang.php
+++ b/app/FaveoStorage/lang/en/lang.php
@@ -1,16 +1,16 @@
 <?php
 
 return [
-    'settings'  => 'Settings',
-    'storage'   => 'Storage',
-    'default'   => 'Default',
-    'root'      => 'Root',
-    'region'    => 'Region',
-    'key'       => 'Key',
-    'secret'    => 'Secret',
-    'bucket'    => 'Bucket',
-    'username'  => 'Username',
+    'settings' => 'Settings',
+    'storage' => 'Storage',
+    'default' => 'Default',
+    'root' => 'Root',
+    'region' => 'Region',
+    'key' => 'Key',
+    'secret' => 'Secret',
+    'bucket' => 'Bucket',
+    'username' => 'Username',
     'container' => 'Container',
-    'endpoint'  => 'End Point',
-    'url_type'  => 'Url Type',
+    'endpoint' => 'End Point',
+    'url_type' => 'Url Type',
 ];
diff --git a/app/Helper/Finder.php b/app/Helper/Finder.php
index e2071e120..60ea98d2f 100644
--- a/app/Helper/Finder.php
+++ b/app/Helper/Finder.php
@@ -24,7 +24,6 @@ class Finder
      *
      * @param $id type int
      * @param $custom type array/null
-     *
      * @return type string
      */
     public static function department($id, $custom = null)
@@ -44,7 +43,6 @@ class Finder
      *
      * @param $id type int
      * @param $custom type array/null
-     *
      * @return type string
      */
     public static function group($id, $custom = null)
@@ -64,7 +62,6 @@ class Finder
      *
      * @param $id type int
      * @param $custom type array/null
-     *
      * @return type string
      */
     public static function statusType($id, $custom = null)
@@ -84,7 +81,6 @@ class Finder
      *
      * @param $id type int
      * @param $custom type array/null
-     *
      * @return type string
      */
     public static function status($id, $custom = null)
@@ -110,7 +106,6 @@ class Finder
      * If the value is 1+2+4 = 7 the response is client, agent, admin.
      *
      * @param $id type int
-     *
      * @return type string
      */
     public static function rolesGroup($id)
@@ -141,8 +136,7 @@ class Finder
      * ANY TYPE STATUS
      * This function is used to return the set of status which are of any type passed in the param.
      *
-     * @param type $id
-     *
+     * @param  type  $id
      * @return type array
      */
     public static function anyTypeStatus($id)
diff --git a/app/Http/Controllers/Admin/helpdesk/AgentController.php b/app/Http/Controllers/Admin/helpdesk/AgentController.php
index 4f5c90169..54ac125ad 100644
--- a/app/Http/Controllers/Admin/helpdesk/AgentController.php
+++ b/app/Http/Controllers/Admin/helpdesk/AgentController.php
@@ -67,12 +67,11 @@ class AgentController extends Controller
     /**
      * creating a new agent.
      *
-     * @param Assign_team_agent $team_assign_agent
-     * @param Timezones         $timezone
-     * @param Groups            $group
-     * @param Department        $department
-     * @param Teams             $team_all
-     *
+     * @param  Assign_team_agent  $team_assign_agent
+     * @param  Timezones  $timezone
+     * @param  Groups  $group
+     * @param  Department  $department
+     * @param  Teams  $team_all
      * @return type view
      */
     public function create(Timezones $timezone, Groups $group, Department $department, Teams $team_all, CountryCode $code)
@@ -103,10 +102,9 @@ class AgentController extends Controller
     /**
      * store a new agent.
      *
-     * @param User              $user
-     * @param AgentRequest      $request
-     * @param Assign_team_agent $team_assign_agent
-     *
+     * @param  User  $user
+     * @param  AgentRequest  $request
+     * @param  Assign_team_agent  $team_assign_agent
      * @return type Response
      */
     public function store(User $user, AgentRequest $request)
@@ -115,7 +113,7 @@ class AgentController extends Controller
             return redirect()->back()->with(['fails2' => Lang::get('lang.country-code-required-error'), 'country_code' => 1])->withInput();
         } else {
             $code = CountryCode::select('phonecode')->where('phonecode', '=', $request->get('country_code'))->get();
-            if (!count($code)) {
+            if (! count($code)) {
                 return redirect()->back()->with(['fails2' => Lang::get('lang.incorrect-country-code-error'), 'country_code' => 1])->withInput();
             }
         }
@@ -177,7 +175,6 @@ class AgentController extends Controller
      * @param type Groups            $group
      * @param type Department        $department
      * @param type Teams             $team
-     *
      * @return type Response
      */
     public function edit($id, User $user, Assign_team_agent $team_assign_agent, Timezones $timezone, Groups $group, Department $department, Teams $team, CountryCode $code)
@@ -208,7 +205,6 @@ class AgentController extends Controller
      * @param type User              $user
      * @param type AgentUpdate       $request
      * @param type Assign_team_agent $team_assign_agent
-     *
      * @return type Response
      */
     public function update($id, User $user, AgentUpdate $request, Assign_team_agent $team_assign_agent)
@@ -217,7 +213,7 @@ class AgentController extends Controller
             return redirect()->back()->with(['fails2' => Lang::get('lang.country-code-required-error'), 'country_code' => 1])->withInput();
         } else {
             $code = CountryCode::select('phonecode')->where('phonecode', '=', $request->get('country_code'))->get();
-            if (!count($code)) {
+            if (! count($code)) {
                 return redirect()->back()->with(['fails2' => Lang::get('lang.incorrect-country-code-error'), 'country_code' => 1])->withInput();
             }
         }
@@ -256,13 +252,12 @@ class AgentController extends Controller
     /**
      * Remove the specified agent from storage.
      *
-     * @param type              $id
-     * @param User              $user
-     * @param Assign_team_agent $team_assign_agent
+     * @param  type  $id
+     * @param  User  $user
+     * @param  Assign_team_agent  $team_assign_agent
+     * @return type Response
      *
      * @throws Exception
-     *
-     * @return type Response
      */
     public function destroy($id, User $user, Assign_team_agent $team_assign_agent)
     {
@@ -288,8 +283,7 @@ class AgentController extends Controller
     /**
      * Generate a random string for password.
      *
-     * @param type $length
-     *
+     * @param  type  $length
      * @return string
      */
     public function generateRandomString($length = 10)
diff --git a/app/Http/Controllers/Admin/helpdesk/BanlistController.php b/app/Http/Controllers/Admin/helpdesk/BanlistController.php
index 3767dc0dd..4a176c62b 100644
--- a/app/Http/Controllers/Admin/helpdesk/BanlistController.php
+++ b/app/Http/Controllers/Admin/helpdesk/BanlistController.php
@@ -71,9 +71,8 @@ class BanlistController extends Controller
     /**
      * Store a new banned user credentials.
      *
-     * @param BanRequest $request
-     * @param User       $user
-     *
+     * @param  BanRequest  $request
+     * @param  User  $user
      * @return type Response
      */
     public function store(BanRequest $request, User $user)
@@ -106,9 +105,8 @@ class BanlistController extends Controller
     /**
      * Editing the details of the banned users.
      *
-     * @param type $id
-     * @param User $ban
-     *
+     * @param  type  $id
+     * @param  User  $ban
      * @return type Response
      */
     public function edit($id, User $ban)
@@ -125,10 +123,9 @@ class BanlistController extends Controller
     /**
      * Update the banned users.
      *
-     * @param type           $id
-     * @param User           $ban
-     * @param BanlistRequest $request
-     *
+     * @param  type  $id
+     * @param  User  $ban
+     * @param  BanlistRequest  $request
      * @return type Response
      */
     public function update($id, User $ban, BanlistRequest $request)
@@ -150,9 +147,8 @@ class BanlistController extends Controller
     /**
      * delete the banned users.
      *
-     * @param type      $id
-     * @param \App\User $ban
-     *
+     * @param  type  $id
+     * @param  \App\User  $ban
      * @return type view
      */
     public function delete($id, User $ban)
diff --git a/app/Http/Controllers/Admin/helpdesk/CloseWrokflowController.php b/app/Http/Controllers/Admin/helpdesk/CloseWrokflowController.php
index fedebce89..5b8a58c19 100644
--- a/app/Http/Controllers/Admin/helpdesk/CloseWrokflowController.php
+++ b/app/Http/Controllers/Admin/helpdesk/CloseWrokflowController.php
@@ -25,8 +25,7 @@ class CloseWrokflowController extends Controller
     /**
      * get the workflow settings page.
      *
-     * @param \App\Model\helpdesk\Workflow\WorkflowClose $securitys
-     *
+     * @param  \App\Model\helpdesk\Workflow\WorkflowClose  $securitys
      * @return type view
      */
     public function index(WorkflowClose $securitys)
@@ -43,9 +42,8 @@ class CloseWrokflowController extends Controller
     /**
      * updating the workflow settings for closing ticket.
      *
-     * @param type                                             $id
-     * @param \App\Http\Requests\helpdesk\WorkflowCloseRequest $request
-     *
+     * @param  type  $id
+     * @param  \App\Http\Requests\helpdesk\WorkflowCloseRequest  $request
      * @return type redirect
      */
     public function update($id, WorkflowCloseRequest $request)
diff --git a/app/Http/Controllers/Admin/helpdesk/DepartmentController.php b/app/Http/Controllers/Admin/helpdesk/DepartmentController.php
index 5038136f0..484de3cee 100644
--- a/app/Http/Controllers/Admin/helpdesk/DepartmentController.php
+++ b/app/Http/Controllers/Admin/helpdesk/DepartmentController.php
@@ -45,7 +45,6 @@ class DepartmentController extends Controller
      * Get index page.
      *
      * @param type Department $department
-     *
      * @return type Response
      */
     public function index(Department $department)
@@ -69,7 +68,6 @@ class DepartmentController extends Controller
      * @param type Template                $template
      * @param type Emails                  $email
      * @param type Groups                  $group
-     *
      * @return type Response
      */
     public function create(User $user, Group_assign_department $group_assign_department, Department $department, Sla_plan $sla, Template $template, Emails $email, Groups $group)
@@ -96,7 +94,6 @@ class DepartmentController extends Controller
      *
      * @param type Department        $department
      * @param type DepartmentRequest $request
-     *
      * @return type Response
      */
     public function store(Department $department, DepartmentRequest $request)
@@ -145,7 +142,6 @@ class DepartmentController extends Controller
      * @param type Sla_plan                $sla
      * @param type Emails                  $email
      * @param type Groups                  $group
-     *
      * @return type Response
      */
     public function edit($id, User $user, Group_assign_department $group_assign_department, Template $template, Teams $team, Department $department, Sla_plan $sla, Emails $email, Groups $group)
@@ -179,7 +175,6 @@ class DepartmentController extends Controller
      * @param type Group_assign_department $group_assign_department
      * @param type Department              $department
      * @param type DepartmentUpdate        $request
-     *
      * @return type Response
      */
     public function update($id, Group_assign_department $group_assign_department, Department $department, DepartmentUpdate $request)
@@ -228,7 +223,6 @@ class DepartmentController extends Controller
      * @param type int                     $id
      * @param type Department              $department
      * @param type Group_assign_department $group_assign_department
-     *
      * @return type Response
      */
     public function destroy($id, Department $department, Group_assign_department $group_assign_department, System $system, Tickets $tickets)
diff --git a/app/Http/Controllers/Admin/helpdesk/EmailsController.php b/app/Http/Controllers/Admin/helpdesk/EmailsController.php
index db02eb902..b885ce535 100644
--- a/app/Http/Controllers/Admin/helpdesk/EmailsController.php
+++ b/app/Http/Controllers/Admin/helpdesk/EmailsController.php
@@ -44,7 +44,6 @@ class EmailsController extends Controller
      * Display a listing of the Emails.
      *
      * @param type Emails $emails
-     *
      * @return type view
      */
     public function index(Emails $email)
@@ -66,7 +65,6 @@ class EmailsController extends Controller
      * @param type Help_topic      $help
      * @param type Priority        $priority
      * @param type MailboxProtocol $mailbox_protocol
-     *
      * @return type Response
      */
     public function create(Department $department, Help_topic $help, Ticket_Priority $ticket_priority, MailboxProtocol $mailbox_protocol)
@@ -95,8 +93,7 @@ class EmailsController extends Controller
     /**
      * Check for email input validation.
      *
-     * @param EmailsRequest $request
-     *
+     * @param  EmailsRequest  $request
      * @return int
      */
     public function validatingEmailSettings(MailRequest $request, $id = '')
@@ -161,7 +158,6 @@ class EmailsController extends Controller
      *
      * @param type Emails        $email
      * @param type EmailsRequest $request
-     *
      * @return type Redirect
      */
     public function store($request, $service_request = [], $id = '')
@@ -206,7 +202,7 @@ class EmailsController extends Controller
             $email->auto_response = 0;
         }
         $email->fetching_encryption = $request->input('fetching_encryption');
-        if (!$request->input('imap_validate')) {
+        if (! $request->input('imap_validate')) {
             $email->mailbox_protocol = 'novalidate-cert';
         }
         $email->department = $this->departmentValue($request->input('department'));
@@ -289,13 +285,13 @@ class EmailsController extends Controller
     public function setMailConfig($driver, $address, $name, $username, $password, $enc, $host, $port)
     {
         $configs = [
-            'username'   => $username,
-            'from'       => ['address' => $address, 'name' => $name],
-            'password'   => $password,
+            'username' => $username,
+            'from' => ['address' => $address, 'name' => $name],
+            'password' => $password,
             'encryption' => $enc,
-            'host'       => $host,
-            'port'       => $port,
-            'driver'     => $driver,
+            'host' => $host,
+            'port' => $port,
+            'driver' => $driver,
         ];
         foreach ($configs as $key => $config) {
             if (is_array($config)) {
@@ -329,7 +325,6 @@ class EmailsController extends Controller
      * @param type Emails          $email
      * @param type Priority        $priority
      * @param type MailboxProtocol $mailbox_protocol
-     *
      * @return type Response
      */
     public function edit($id, Department $department, Help_topic $help, Emails $email, Ticket_Priority $ticket_priority, MailboxProtocol $mailbox_protocol)
@@ -364,8 +359,7 @@ class EmailsController extends Controller
     /**
      * Check for email input validation.
      *
-     * @param EmailsRequest $request
-     *
+     * @param  EmailsRequest  $request
      * @return int
      */
     public function validatingEmailSettingsUpdate($id, MailRequest $request)
@@ -387,10 +381,9 @@ class EmailsController extends Controller
     /**
      * Update the specified resource in storage.
      *
-     * @param type $id
+     * @param  type  $id
      * @param type Emails            $email
      * @param type EmailsEditRequest $request
-     *
      * @return type Response
      */
     public function update($id, $request)
@@ -418,7 +411,6 @@ class EmailsController extends Controller
      *
      * @param type int    $id
      * @param type Emails $email
-     *
      * @return type Redirect
      */
     public function destroy($id, Emails $email)
@@ -448,8 +440,7 @@ class EmailsController extends Controller
     /**
      * Create imap connection.
      *
-     * @param type $request
-     *
+     * @param  type  $request
      * @return type int
      */
     public function getImapStream($request)
@@ -469,7 +460,7 @@ class EmailsController extends Controller
         if ($encryption != '') {
             $server->setFlag($encryption);
         }
-        if (!$validate) {
+        if (! $validate) {
             $server->setFlag('novalidate-cert');
         } else {
             $server->setFlag('validate-cert');
@@ -484,8 +475,7 @@ class EmailsController extends Controller
     /**
      * Check connection.
      *
-     * @param type $imap_stream
-     *
+     * @param  type  $imap_stream
      * @return type int
      */
     public function checkImapStream($imap_stream)
@@ -503,8 +493,7 @@ class EmailsController extends Controller
     /**
      * Get smtp connection.
      *
-     * @param type $request
-     *
+     * @param  type  $request
      * @return int
      */
     public function getSmtp($request)
@@ -520,12 +509,12 @@ class EmailsController extends Controller
             $mail->Password = $request->input('password');            // SMTP password
             $mail->SMTPSecure = $request->input('sending_encryption'); // Enable TLS encryption, `ssl` also accepted
             $mail->Port = $request->input('sending_port');            // TCP port to connect to
-            if (!$request->input('smtp_validate')) {
+            if (! $request->input('smtp_validate')) {
                 $mail->SMTPAuth = true;                               // Enable SMTP authentication
                 $mail->SMTPOptions = [
                     'ssl' => [
-                        'verify_peer'       => false,
-                        'verify_peer_name'  => false,
+                        'verify_peer' => false,
+                        'verify_peer_name' => false,
                         'allow_self_signed' => true,
                     ],
                 ];
@@ -553,8 +542,7 @@ class EmailsController extends Controller
     /**
      * Checking if department value is null.
      *
-     * @param type $dept
-     *
+     * @param  type  $dept
      * @return type string or null
      */
     public function departmentValue($dept)
@@ -571,8 +559,7 @@ class EmailsController extends Controller
     /**
      * Checking if priority value is null.
      *
-     * @param type $priority
-     *
+     * @param  type  $priority
      * @return type string or null
      */
     public function priorityValue($priority)
@@ -589,8 +576,7 @@ class EmailsController extends Controller
     /**
      * Checking if helptopic value is null.
      *
-     * @param type $help_topic
-     *
+     * @param  type  $help_topic
      * @return type string or null
      */
     public function helpTopicValue($help_topic)
@@ -636,9 +622,9 @@ class EmailsController extends Controller
             }
             foreach ($request as $key => $value) {
                 $mail_service->create([
-                    'drive'    => $driver,
-                    'key'      => $key,
-                    'value'    => $value,
+                    'drive' => $driver,
+                    'key' => $key,
+                    'value' => $value,
                     'email_id' => $emailid,
                 ]);
             }
diff --git a/app/Http/Controllers/Admin/helpdesk/ErrorAndDebuggingController.php b/app/Http/Controllers/Admin/helpdesk/ErrorAndDebuggingController.php
index 889bdc00a..efefd89dd 100644
--- a/app/Http/Controllers/Admin/helpdesk/ErrorAndDebuggingController.php
+++ b/app/Http/Controllers/Admin/helpdesk/ErrorAndDebuggingController.php
@@ -34,7 +34,6 @@ class ErrorAndDebuggingController extends Controller
      * function to show error and debugging setting page.
      *
      * @param void
-     *
      * @return response
      */
     public function showSettings()
@@ -49,7 +48,6 @@ class ErrorAndDebuggingController extends Controller
      * funtion to update error and debugging settings.
      *
      * @param void
-     *
      * @return
      */
     public function postSettings()
@@ -100,7 +98,6 @@ class ErrorAndDebuggingController extends Controller
      * function to show error log table page.
      *
      * @param void
-     *
      * @return response view
      */
     public function showErrorLogs()
diff --git a/app/Http/Controllers/Admin/helpdesk/FormController.php b/app/Http/Controllers/Admin/helpdesk/FormController.php
index 7d0ad9dd0..53fbee0fe 100644
--- a/app/Http/Controllers/Admin/helpdesk/FormController.php
+++ b/app/Http/Controllers/Admin/helpdesk/FormController.php
@@ -64,7 +64,6 @@ class FormController extends Controller
      * list of forms.
      *
      * @param type Forms $forms
-     *
      * @return Response
      */
     public function index(Forms $forms)
@@ -93,8 +92,7 @@ class FormController extends Controller
     /**
      * Show a new form.
      *
-     * @param int $id
-     *
+     * @param  int  $id
      * @return Response
      */
     public function show($id)
@@ -124,9 +122,9 @@ class FormController extends Controller
     {
         $this->validate($request, [
             'formname' => 'required|unique:custom_forms,formname',
-            'label.*'  => 'required',
-            'name.*'   => 'required',
-            'type.*'   => 'required',
+            'label.*' => 'required',
+            'name.*' => 'required',
+            'type.*' => 'required',
         ]);
 
         try {
@@ -138,13 +136,13 @@ class FormController extends Controller
             $count = count(Input::get('name'));
             $fields = [];
             for ($i = 0; $i <= $count; $i++) {
-                if (!empty(Input::get('name')[$i])) {
+                if (! empty(Input::get('name')[$i])) {
                     $name = Str::slug(Input::get('name')[$i], '_');
                     $field = Fields::create([
                         'forms_id' => $forms->id,
-                        'label'    => Input::get('label')[$i],
-                        'name'     => $name,
-                        'type'     => Input::get('type')[$i],
+                        'label' => Input::get('label')[$i],
+                        'name' => $name,
+                        'type' => Input::get('type')[$i],
                         'required' => $require[$i],
                     ]);
                     $field_id = $field->id;
@@ -163,11 +161,10 @@ class FormController extends Controller
     /**
      * Delete Form.
      *
-     * @param type                           $id
-     * @param \App\Model\helpdesk\Form\Forms $forms
-     * @param type                           $field
-     * @param type                           $help_topic
-     *
+     * @param  type  $id
+     * @param  \App\Model\helpdesk\Form\Forms  $forms
+     * @param  type  $field
+     * @param  type  $help_topic
      * @return type redirect
      */
     public function delete($id, Forms $forms, Fields $field, Help_topic $help_topic)
@@ -229,18 +226,18 @@ class FormController extends Controller
     {
         $this->validate($request, [
             'formname' => 'required|unique:custom_forms,formname,'.$id,
-            'label.*'  => 'required',
-            'name.*'   => 'required',
-            'type.*'   => 'required',
+            'label.*' => 'required',
+            'name.*' => 'required',
+            'type.*' => 'required',
         ]);
 
         try {
-            if (!$request->input('formname')) {
+            if (! $request->input('formname')) {
                 throw new Exception(Lang::get('lang.please_fill_form_name'));
             }
             $form = new Forms();
             $forms = $form->find($id);
-            if (!$forms) {
+            if (! $forms) {
                 throw new Exception('Sorry we can not find your request');
             }
             $forms->formname = Input::get('formname');
@@ -258,9 +255,9 @@ class FormController extends Controller
                 $name = Str::slug(Input::get('name')[$i], '_');
                 $field = $field->create([
                     'forms_id' => $forms->id,
-                    'label'    => Input::get('label')[$i],
-                    'name'     => $name,
-                    'type'     => Input::get('type')[$i],
+                    'label' => Input::get('label')[$i],
+                    'name' => $name,
+                    'type' => Input::get('type')[$i],
                     'required' => Input::get('required')[$i],
                 ]);
                 $field_id = $field->id;
@@ -385,9 +382,9 @@ class FormController extends Controller
             if (count($values_array) > 0) {
                 foreach ($values_array as $value) {
                     $field_values->create([
-                        'field_id'    => $fieldid,
-                        'child_id'    => $childid,
-                        'field_key'   => $key,
+                        'field_id' => $fieldid,
+                        'child_id' => $childid,
+                        'field_key' => $key,
                         'field_value' => Str::slug($value, '_'),
                     ]);
                 }
diff --git a/app/Http/Controllers/Admin/helpdesk/GroupController.php b/app/Http/Controllers/Admin/helpdesk/GroupController.php
index 51b4f3986..c01be99c1 100644
--- a/app/Http/Controllers/Admin/helpdesk/GroupController.php
+++ b/app/Http/Controllers/Admin/helpdesk/GroupController.php
@@ -41,7 +41,6 @@ class GroupController extends Controller
      * @param type Groups                  $group
      * @param type Department              $department
      * @param type Group_assign_department $group_assign_department
-     *
      * @return type Response
      */
     public function index(Groups $group, Department $department, Group_assign_department $group_assign_department)
@@ -75,7 +74,6 @@ class GroupController extends Controller
      *
      * @param type Groups       $group
      * @param type GroupRequest $request
-     *
      * @return type Response
      */
     public function store(Groups $group, GroupRequest $request)
@@ -96,7 +94,6 @@ class GroupController extends Controller
      *
      * @param type int    $id
      * @param type Groups $group
-     *
      * @return type Response
      */
     public function edit($id, Groups $group)
@@ -116,7 +113,6 @@ class GroupController extends Controller
      * @param type int     $id
      * @param type Groups  $group
      * @param type Request $request
-     *
      * @return type Response
      */
     public function update($id, Groups $group, GroupUpdateRequest $request)
@@ -185,7 +181,6 @@ class GroupController extends Controller
      * @param type int                     $id
      * @param type Groups                  $group
      * @param type Group_assign_department $group_assign_department
-     *
      * @return type Response
      */
     public function destroy($id, Groups $group, Group_assign_department $group_assign_department)
diff --git a/app/Http/Controllers/Admin/helpdesk/HelptopicController.php b/app/Http/Controllers/Admin/helpdesk/HelptopicController.php
index e39cba133..abfdc1293 100644
--- a/app/Http/Controllers/Admin/helpdesk/HelptopicController.php
+++ b/app/Http/Controllers/Admin/helpdesk/HelptopicController.php
@@ -43,7 +43,6 @@ class HelptopicController extends Controller
      * Display a listing of the helptopic.
      *
      * @param type Help_topic $topic
-     *
      * @return type Response
      */
     public function index(Help_topic $topic)
@@ -66,7 +65,6 @@ class HelptopicController extends Controller
      * @param type Form_name  $form
      * @param type Agents     $agent
      * @param type Sla_plan   $sla
-     *
      * @return type Response
      */
     /*
@@ -100,7 +98,6 @@ class HelptopicController extends Controller
      *
      * @param type Help_topic       $topic
      * @param type HelptopicRequest $request
-     *
      * @return type Response
      */
     public function store(Help_topic $topic, HelptopicRequest $request)
@@ -130,14 +127,13 @@ class HelptopicController extends Controller
     /**
      * Show the form for editing the specified helptopic.
      *
-     * @param type $id
+     * @param  type  $id
      * @param type Priority   $priority
      * @param type Department $department
      * @param type Help_topic $topic
      * @param type Form_name  $form
      * @param type Agents     $agent
      * @param type Sla_plan   $sla
-     *
      * @return type Response
      */
     public function edit($id, Ticket_Priority $priority, Department $department, Help_topic $topic, Forms $form, Sla_plan $sla)
@@ -162,10 +158,9 @@ class HelptopicController extends Controller
     /**
      * Update the specified helptopic in storage.
      *
-     * @param type $id
+     * @param  type  $id
      * @param type Help_topic      $topic
      * @param type HelptopicUpdate $request
-     *
      * @return type Response
      */
     public function update($id, Help_topic $topic, HelptopicUpdate $request)
@@ -205,7 +200,6 @@ class HelptopicController extends Controller
      *
      * @param type int        $id
      * @param type Help_topic $topic
-     *
      * @return type Response
      */
     public function destroy($id, Help_topic $topic, Ticket $ticket_setting)
diff --git a/app/Http/Controllers/Admin/helpdesk/LanguageController.php b/app/Http/Controllers/Admin/helpdesk/LanguageController.php
index 44ec35a68..37ce26b62 100644
--- a/app/Http/Controllers/Admin/helpdesk/LanguageController.php
+++ b/app/Http/Controllers/Admin/helpdesk/LanguageController.php
@@ -41,13 +41,12 @@ class LanguageController extends Controller
      * Switch language at runtime.
      *
      * @param type "" $lang
-     *
      * @return type response
      */
     public function switchLanguage($lang)
     {
         $changed = UnAuth::changeLanguage($lang);
-        if (!$changed) {
+        if (! $changed) {
             return \Redirect::back()->with('fails', Lang::get('lang.language-error'));
         } else {
             return \Redirect::back();
@@ -135,16 +134,16 @@ class LanguageController extends Controller
         try {
             // getting all of the post data
             $file = [
-                'File'          => Request::file('File'),
+                'File' => Request::file('File'),
                 'language-name' => Request::input('language-name'),
-                'iso-code'      => Request::input('iso-code'),
+                'iso-code' => Request::input('iso-code'),
             ];
 
             // setting up rules
             $rules = [
-                'File'          => 'required|mimes:zip|max:30000',
+                'File' => 'required|mimes:zip|max:30000',
                 'language-name' => 'required',
-                'iso-code'      => 'required|max:2',
+                'iso-code' => 'required|max:2',
             ]; // and for max size
             // doing the validation, passing post data, rules and the messages
             $validator = Validator::make($file, $rules);
@@ -163,7 +162,7 @@ class LanguageController extends Controller
                     Session::flash('link', 'change-language/'.strtolower(Request::get('iso-code')));
 
                     return Redirect::back()->withInput();
-                } elseif (!array_key_exists(strtolower(Request::get('iso-code')), Config::get('languages'))) {//Checking Valid ISO code form Languages.php
+                } elseif (! array_key_exists(strtolower(Request::get('iso-code')), Config::get('languages'))) {//Checking Valid ISO code form Languages.php
                     //sending back with error message
                     Session::flash('fails', Lang::get('lang.iso-code-error'));
 
@@ -182,7 +181,7 @@ class LanguageController extends Controller
                         //check if Zip extract foldercontains any subfolder
                         $directories = File::directories($extractpath);
                         //$directories = glob($extractpath. '/*' , GLOB_ONLYDIR);
-                        if (!empty($directories)) { //if extract folder contains subfolder
+                        if (! empty($directories)) { //if extract folder contains subfolder
                             $success = File::deleteDirectory($extractpath); //remove extracted folder and it's subfolder from lang
                             //$success2 = File::delete($destinationPath.'/'.$name);
                             if ($success) {
@@ -229,8 +228,7 @@ class LanguageController extends Controller
     /**
      * This function is used to delete languages.
      *
-     * @param type $lang
-     *
+     * @param  type  $lang
      * @return type response
      */
     public function deleteLanguage($lang)
diff --git a/app/Http/Controllers/Admin/helpdesk/PriorityController.php b/app/Http/Controllers/Admin/helpdesk/PriorityController.php
index a4d395fda..575e9646d 100644
--- a/app/Http/Controllers/Admin/helpdesk/PriorityController.php
+++ b/app/Http/Controllers/Admin/helpdesk/PriorityController.php
@@ -126,8 +126,7 @@ class PriorityController extends Controller
     }
 
     /**
-     * @param type $priority_id
-     *
+     * @param  type  $priority_id
      * @return type
      */
     public function priorityEdit($priority_id)
@@ -138,8 +137,7 @@ class PriorityController extends Controller
     }
 
     /**
-     * @param PriorityRequest $request
-     *
+     * @param  PriorityRequest  $request
      * @return type
      */
     public function priorityEdit1(PriorityRequest $request)
@@ -163,8 +161,7 @@ class PriorityController extends Controller
     }
 
     /**
-     * @param type $priority_id
-     *
+     * @param  type  $priority_id
      * @return type
      */
     public function destroy($priority_id)
diff --git a/app/Http/Controllers/Admin/helpdesk/ProfileController.php b/app/Http/Controllers/Admin/helpdesk/ProfileController.php
index 78b0accbc..3d0dc64b0 100644
--- a/app/Http/Controllers/Admin/helpdesk/ProfileController.php
+++ b/app/Http/Controllers/Admin/helpdesk/ProfileController.php
@@ -76,7 +76,6 @@ class ProfileController extends Controller
      *
      * @param type int            $id
      * @param type ProfileRequest $request
-     *
      * @return type Response
      */
     public function postProfile($id, ProfileRequest $request)
@@ -119,7 +118,6 @@ class ProfileController extends Controller
      * @param type int             $id
      * @param type User            $user
      * @param type ProfilePassword $request
-     *
      * @return type Response
      */
     public function postProfilePassword($id, User $user, ProfilePassword $request)
diff --git a/app/Http/Controllers/Admin/helpdesk/SecurityController.php b/app/Http/Controllers/Admin/helpdesk/SecurityController.php
index 32f36da88..781488a87 100644
--- a/app/Http/Controllers/Admin/helpdesk/SecurityController.php
+++ b/app/Http/Controllers/Admin/helpdesk/SecurityController.php
@@ -32,7 +32,6 @@ class SecurityController extends Controller
      * list of securitys.
      *
      * @param type Security $securitys
-     *
      * @return Response
      */
     public function index(Security $securitys)
@@ -59,8 +58,7 @@ class SecurityController extends Controller
     /**
      * Show security.
      *
-     * @param int $id
-     *
+     * @param  int  $id
      * @return Response
      */
 //    public function show($id)
@@ -94,11 +92,10 @@ class SecurityController extends Controller
     /**
      * Delete security details.
      *
-     * @param type                                            $id
-     * @param \App\Model\helpdesk\Settings\Security           $securitys
-     * @param type                                            $field
-     * @param \App\Http\Controllers\Admin\helpdesk\Help_topic $help_topic
-     *
+     * @param  type  $id
+     * @param  \App\Model\helpdesk\Settings\Security  $securitys
+     * @param  type  $field
+     * @param  \App\Http\Controllers\Admin\helpdesk\Help_topic  $help_topic
      * @return type redirect
      */
     public function delete($id, Security $securitys, Fields $field, Help_topic $help_topic)
diff --git a/app/Http/Controllers/Admin/helpdesk/SettingsController.php b/app/Http/Controllers/Admin/helpdesk/SettingsController.php
index 6ff51b814..c1029dc18 100644
--- a/app/Http/Controllers/Admin/helpdesk/SettingsController.php
+++ b/app/Http/Controllers/Admin/helpdesk/SettingsController.php
@@ -62,11 +62,10 @@ class SettingsController extends Controller
     }
 
     /**
-     * @param int $id
+     * @param  int  $id
      * @param $compant instance of company table
      *
      * get the form for company setting page
-     *
      * @return Response
      */
     public function getcompany(Company $company)
@@ -87,7 +86,6 @@ class SettingsController extends Controller
      * @param type int            $id
      * @param type Company        $company
      * @param type CompanyRequest $request
-     *
      * @return Response
      */
     public function postcompany($id, Company $company, CompanyRequest $request)
@@ -123,7 +121,7 @@ class SettingsController extends Controller
     public function deleteLogo()
     {
         $path = $_GET['data1']; //get file path of logo image
-        if (!unlink($path)) {
+        if (! unlink($path)) {
             return 'false';
         } else {
             $companys = Company::where('id', '=', 1)->first();
@@ -145,7 +143,6 @@ class SettingsController extends Controller
      * @param type Date_format      $date
      * @param type Date_time_format $date_time
      * @param type Time_format      $time
-     *
      * @return type Response
      */
     public function getsystem(System $system, Department $department, Timezones $timezone, Date_format $date, Date_time_format $date_time, Time_format $time, CommonSettings $common_settings)
@@ -180,7 +177,6 @@ class SettingsController extends Controller
      * @param type int           $id
      * @param type System        $system
      * @param type SystemRequest $request
-     *
      * @return type Response
      */
     public function postsystem($id, System $system, SystemRequest $request)
@@ -230,7 +226,6 @@ class SettingsController extends Controller
      * @param type Sla_plan   $sla
      * @param type Help_topic $topic
      * @param type Priority   $priority
-     *
      * @return type Response
      */
     public function getticket(Ticket $ticket, Sla_plan $sla, Help_topic $topic, Ticket_Priority $priority)
@@ -255,7 +250,6 @@ class SettingsController extends Controller
      * @param type int     $id
      * @param type Ticket  $ticket
      * @param type Request $request
-     *
      * @return type Response
      */
     public function postticket($id, Ticket $ticket, Request $request)
@@ -290,7 +284,6 @@ class SettingsController extends Controller
      * @param type Email    $email
      * @param type Template $template
      * @param type Emails   $email1
-     *
      * @return type Response
      */
     public function getemail(Email $email, Template $template, Emails $email1)
@@ -315,7 +308,6 @@ class SettingsController extends Controller
      * @param type int          $id
      * @param type Email        $email
      * @param type EmailRequest $request
-     *
      * @return type Response
      */
     public function postemail($id, Email $email, EmailRequest $request)
@@ -348,7 +340,6 @@ class SettingsController extends Controller
      * @param type Email    $email
      * @param type Template $template
      * @param type Emails   $email1
-     *
      * @return type Response
      */
     public function getSchedular(Email $email, Template $template, Emails $email1, WorkflowClose $workflow)
@@ -369,29 +360,29 @@ class SettingsController extends Controller
         $condition = new \App\Model\MailJob\Condition();
         $job = $condition->checkActiveJob();
         $commands = [
-            ''                   => 'Select',
-            'everyMinute'        => 'Every Minute',
-            'everyFiveMinutes'   => 'Every Five Minute',
-            'everyTenMinutes'    => 'Every Ten Minute',
+            '' => 'Select',
+            'everyMinute' => 'Every Minute',
+            'everyFiveMinutes' => 'Every Five Minute',
+            'everyTenMinutes' => 'Every Ten Minute',
             'everyThirtyMinutes' => 'Every Thirty Minute',
-            'hourly'             => 'Every Hour',
-            'daily'              => 'Every Day',
-            'dailyAt'            => 'Daily at',
-            'weekly'             => 'Every Week',
-            'monthly'            => 'Monthly',
-            'yearly'             => 'Yearly',
+            'hourly' => 'Every Hour',
+            'daily' => 'Every Day',
+            'dailyAt' => 'Daily at',
+            'weekly' => 'Every Week',
+            'monthly' => 'Monthly',
+            'yearly' => 'Yearly',
         ];
         $followupcommands = [
-            ''                   => 'Select',
-            'everyMinute'        => 'Every Minute',
-            'everyFiveMinutes'   => 'Every Five Minute',
-            'everyTenMinutes'    => 'Every Ten Minute',
+            '' => 'Select',
+            'everyMinute' => 'Every Minute',
+            'everyFiveMinutes' => 'Every Five Minute',
+            'everyTenMinutes' => 'Every Ten Minute',
             'everyThirtyMinutes' => 'Every Thirty Minute',
-            'hourly'             => 'Every Hour',
-            'daily'              => 'Every Day',
-            'weekly'             => 'Every Week',
-            'monthly'            => 'Monthly',
-            'yearly'             => 'Yearly',
+            'hourly' => 'Every Hour',
+            'daily' => 'Every Day',
+            'weekly' => 'Every Week',
+            'monthly' => 'Monthly',
+            'yearly' => 'Yearly',
         ];
         if (ini_get('register_argc_argv') == '') {
             //$warn = "Please make 'register_argc_argv' flag as on. Or you can set all your job url in cron";
@@ -407,7 +398,6 @@ class SettingsController extends Controller
      *
      * @param type Email        $email
      * @param type EmailRequest $request
-     *
      * @return type Response
      */
     public function postSchedular(Email $email, Template $template, Emails $email1, TaskRequest $request, WorkflowClose $workflow)
@@ -447,7 +437,6 @@ class SettingsController extends Controller
      * get the form for Responder setting page.
      *
      * @param type Responder $responder
-     *
      * @return type Response
      */
     public function getresponder(Responder $responder)
@@ -467,7 +456,6 @@ class SettingsController extends Controller
      *
      * @param type Responder $responder
      * @param type Request   $request
-     *
      * @return type
      */
     public function postresponder(Responder $responder, Request $request)
@@ -496,7 +484,6 @@ class SettingsController extends Controller
      * get the form for Alert setting page.
      *
      * @param type Alert $alert
-     *
      * @return type Response
      */
     public function getalert(Alert $alert)
@@ -514,10 +501,9 @@ class SettingsController extends Controller
     /**
      * Update the specified alert in storage.
      *
-     * @param type $id
+     * @param  type  $id
      * @param type Alert   $alert
      * @param type Request $request
-     *
      * @return type Response
      */
     public function postalert($id, Alert $alert, Request $request)
@@ -603,11 +589,10 @@ class SettingsController extends Controller
     }
 
     /**
-     * @param int $id
+     * @param  int  $id
      * @param $compant instance of company table
      *
      * get the form for company setting page
-     *
      * @return Response
      */
     public function getStatuses()
@@ -623,11 +608,10 @@ class SettingsController extends Controller
     }
 
     /**
-     * @param int $id
+     * @param  int  $id
      * @param $compant instance of company table
      *
      * get the form for company setting page
-     *
      * @return Response
      */
     public function getEditStatuses($id)
@@ -643,11 +627,10 @@ class SettingsController extends Controller
     }
 
     /**
-     * @param int $id
+     * @param  int  $id
      * @param $compant instance of company table
      *
      * get the form for company setting page
-     *
      * @return Response
      */
     public function editStatuses($id, StatusRequest $request)
@@ -677,9 +660,8 @@ class SettingsController extends Controller
     /**
      * create a status.
      *
-     * @param \App\Model\helpdesk\Ticket\Ticket_Status  $statuss
-     * @param \App\Http\Requests\helpdesk\StatusRequest $request
-     *
+     * @param  \App\Model\helpdesk\Ticket\Ticket_Status  $statuss
+     * @param  \App\Http\Requests\helpdesk\StatusRequest  $request
      * @return type redirect
      */
     public function createStatuses(\App\Model\helpdesk\Ticket\Ticket_Status $statuss, StatusRequest $request)
@@ -708,8 +690,7 @@ class SettingsController extends Controller
     /**
      * delete a status.
      *
-     * @param type $id
-     *
+     * @param  type  $id
      * @return type redirect
      */
     public function deleteStatuses($id)
@@ -796,8 +777,7 @@ class SettingsController extends Controller
     /**
      * edit a rating.
      *
-     * @param type $id
-     *
+     * @param  type  $id
      * @return type view
      */
     public function editRatingSettings($id)
@@ -851,10 +831,9 @@ class SettingsController extends Controller
     /**
      * store a rating value.
      *
-     * @param \App\Model\helpdesk\Ratings\Rating        $rating
-     * @param \App\Model\helpdesk\Ratings\RatingRef     $ratingrefs
-     * @param \App\Http\Requests\helpdesk\RatingRequest $request
-     *
+     * @param  \App\Model\helpdesk\Ratings\Rating  $rating
+     * @param  \App\Model\helpdesk\Ratings\RatingRef  $ratingrefs
+     * @param  \App\Http\Requests\helpdesk\RatingRequest  $request
      * @return type redirect
      */
     public function storeRating(Rating $rating, \App\Model\helpdesk\Ratings\RatingRef $ratingrefs, \App\Http\Requests\helpdesk\RatingRequest $request)
@@ -923,7 +902,7 @@ class SettingsController extends Controller
         if (count($array) > 0) {
             foreach ($array as $key => $save) {
                 $command->create([
-                    'job'   => $key,
+                    'job' => $key,
                     'value' => $save,
                 ]);
             }
@@ -934,7 +913,7 @@ class SettingsController extends Controller
     {
         $this->validate($request, [
             'format' => ['required', 'regex:/^(?=.*[$|-|#]).+$/'],
-            'type'   => 'required',
+            'type' => 'required',
         ]);
 
         $format = $request->input('format');
@@ -1055,7 +1034,6 @@ class SettingsController extends Controller
      * @category function to return clean data view
      *
      * @param null
-     *
      * @return respone/view
      */
     public function getCleanUpView()
@@ -1074,7 +1052,6 @@ class SettingsController extends Controller
      * @category function to handle clean dummy data ajax request
      *
      * @param null
-     *
      * @return json
      */
     public function postCleanDummyData(Request $request)
@@ -1092,7 +1069,6 @@ class SettingsController extends Controller
      * @category function to clean dummy database and reseed tables with default options
      *
      * @param null
-     *
      * @return
      * Very dangerous function should be call by admin only
      */
@@ -1129,16 +1105,16 @@ class SettingsController extends Controller
             DB::commit();
             \Artisan::call('db:seed', ['--force' => true]);
             $user2 = \App\User::updateOrCreate(['id' => 1], [
-                'first_name'   => $user->first_name,
-                'last_name'    => $user->last_name,
-                'email'        => $user->email,
-                'user_name'    => $user->user_name,
-                'password'     => $user->password,
+                'first_name' => $user->first_name,
+                'last_name' => $user->last_name,
+                'email' => $user->email,
+                'user_name' => $user->user_name,
+                'password' => $user->password,
                 'assign_group' => 1,
-                'primary_dpt'  => 1,
-                'active'       => 1,
-                'agent_tzone'  => $user->agent_tzone,
-                'role'         => 'admin',
+                'primary_dpt' => 1,
+                'active' => 1,
+                'agent_tzone' => $user->agent_tzone,
+                'role' => 'admin',
             ]);
             $system2 = System::find(1);
             $system2->time_zone = $system->time_zone;
diff --git a/app/Http/Controllers/Admin/helpdesk/SettingsController2.php b/app/Http/Controllers/Admin/helpdesk/SettingsController2.php
index 4841229fa..2becd5a7c 100644
--- a/app/Http/Controllers/Admin/helpdesk/SettingsController2.php
+++ b/app/Http/Controllers/Admin/helpdesk/SettingsController2.php
@@ -97,11 +97,10 @@ class SettingsController2 extends Controller
     }
 
     /**
-     * @param int $id
+     * @param  int  $id
      * @param $compant instance of company table
      *
      * get the form for company setting page
-     *
      * @return Response
      */
     public function getStatuses()
@@ -117,11 +116,10 @@ class SettingsController2 extends Controller
     }
 
     /**
-     * @param int $id
+     * @param  int  $id
      * @param $compant instance of company table
      *
      * get the form for company setting page
-     *
      * @return Response
      */
     public function editStatuses($id)
@@ -188,11 +186,10 @@ class SettingsController2 extends Controller
     }
 
     /**
-     * @param int $id
+     * @param  int  $id
      * @param $compant instance of company table
      *
      * get the form for company setting page
-     *
      * @return Response
      */
     public function getcompany(Company $company)
@@ -213,7 +210,6 @@ class SettingsController2 extends Controller
      * @param type int            $id
      * @param type Company        $company
      * @param type CompanyRequest $request
-     *
      * @return Response
      */
     public function postcompany($id, Company $company, CompanyRequest $request)
@@ -249,7 +245,7 @@ class SettingsController2 extends Controller
     public function deleteLogo()
     {
         $path = $_GET['data1']; //get file path of logo image
-        if (!unlink($path)) {
+        if (! unlink($path)) {
             return 'false';
         } else {
             $companys = Company::where('id', '=', 1)->first();
@@ -271,7 +267,6 @@ class SettingsController2 extends Controller
      * @param type Date_format      $date
      * @param type Date_time_format $date_time
      * @param type Time_format      $time
-     *
      * @return type Response
      */
     public function getsystem(System $system, Department $department, Timezones $timezone, Date_format $date, Date_time_format $date_time, Time_format $time)
@@ -296,7 +291,6 @@ class SettingsController2 extends Controller
      * @param type int           $id
      * @param type System        $system
      * @param type SystemRequest $request
-     *
      * @return type Response
      */
     public function postsystem($id, System $system, SystemRequest $request)
@@ -323,7 +317,6 @@ class SettingsController2 extends Controller
      * @param type Sla_plan   $sla
      * @param type Help_topic $topic
      * @param type Priority   $priority
-     *
      * @return type Response
      */
     public function getticket(Ticket $ticket, Sla_plan $sla, Help_topic $topic, Ticket_Priority $priority)
@@ -348,7 +341,6 @@ class SettingsController2 extends Controller
      * @param type int     $id
      * @param type Ticket  $ticket
      * @param type Request $request
-     *
      * @return type Response
      */
     public function postticket($id, Ticket $ticket, Request $request)
@@ -383,7 +375,6 @@ class SettingsController2 extends Controller
      * @param type Email    $email
      * @param type Template $template
      * @param type Emails   $email1
-     *
      * @return type Response
      */
     public function getemail(Email $email, Template $template, Emails $email1)
@@ -408,7 +399,6 @@ class SettingsController2 extends Controller
      * @param type int          $id
      * @param type Email        $email
      * @param type EmailRequest $request
-     *
      * @return type Response
      */
     public function postemail($id, Email $email, EmailRequest $request)
@@ -441,7 +431,6 @@ class SettingsController2 extends Controller
      * @param type Email    $email
      * @param type Template $template
      * @param type Emails   $email1
-     *
      * @return type Response
      */
     public function getSchedular(Email $email, Template $template, Emails $email1)
@@ -465,7 +454,6 @@ class SettingsController2 extends Controller
      *
      * @param type Email        $email
      * @param type EmailRequest $request
-     *
      * @return type Response
      */
     public function postSchedular(Email $email, Template $template, Emails $email1, Request $request)
@@ -497,7 +485,6 @@ class SettingsController2 extends Controller
      * get the form for Access setting page.
      *
      * @param type Access $access
-     *
      * @return type Response
      */
     // public function getaccess(Access $access) {
@@ -516,7 +503,6 @@ class SettingsController2 extends Controller
      *
      * @param type Access  $access
      * @param type Request $request
-     *
      * @return type Response
      */
     // public function postaccess(Access $access, Request $request) {
@@ -548,7 +534,6 @@ class SettingsController2 extends Controller
      * get the form for Responder setting page.
      *
      * @param type Responder $responder
-     *
      * @return type Response
      */
     public function getresponder(Responder $responder)
@@ -568,7 +553,6 @@ class SettingsController2 extends Controller
      *
      * @param type Responder $responder
      * @param type Request   $request
-     *
      * @return type
      */
     public function postresponder(Responder $responder, Request $request)
@@ -597,7 +581,6 @@ class SettingsController2 extends Controller
      * get the form for Alert setting page.
      *
      * @param type Alert $alert
-     *
      * @return type Response
      */
     public function getalert(Alert $alert)
@@ -615,10 +598,9 @@ class SettingsController2 extends Controller
     /**
      * Update the specified resource in storage.
      *
-     * @param type $id
+     * @param  type  $id
      * @param type Alert   $alert
      * @param type Request $request
-     *
      * @return type Response
      */
     public function postalert($id, Alert $alert, Request $request)
diff --git a/app/Http/Controllers/Admin/helpdesk/SlaController.php b/app/Http/Controllers/Admin/helpdesk/SlaController.php
index 65e3fe7c8..35390fd85 100644
--- a/app/Http/Controllers/Admin/helpdesk/SlaController.php
+++ b/app/Http/Controllers/Admin/helpdesk/SlaController.php
@@ -37,7 +37,6 @@ class SlaController extends Controller
      * Display a listing of the resource.
      *
      * @param type Sla_plan $sla
-     *
      * @return type Response
      */
     public function index(Sla_plan $sla)
@@ -72,7 +71,6 @@ class SlaController extends Controller
      *
      * @param type Sla_plan   $sla
      * @param type SlaRequest $request
-     *
      * @return type Response
      */
     public function store(Sla_plan $sla, SlaRequest $request)
@@ -94,7 +92,6 @@ class SlaController extends Controller
      *
      * @param type int      $id
      * @param type Sla_plan $sla
-     *
      * @return type Response
      */
     public function edit($id)
@@ -117,7 +114,6 @@ class SlaController extends Controller
      * @param type int       $id
      * @param type Sla_plan  $sla
      * @param type SlaUpdate $request
-     *
      * @return type Response
      */
     public function update($id, SlaUpdate $request)
@@ -151,7 +147,6 @@ class SlaController extends Controller
      *
      * @param type int      $id
      * @param type Sla_plan $sla
-     *
      * @return type Response
      */
     public function destroy($id)
diff --git a/app/Http/Controllers/Admin/helpdesk/SocialMedia/SocialMediaController.php b/app/Http/Controllers/Admin/helpdesk/SocialMedia/SocialMediaController.php
index 64fa87207..159bfccf1 100644
--- a/app/Http/Controllers/Admin/helpdesk/SocialMedia/SocialMediaController.php
+++ b/app/Http/Controllers/Admin/helpdesk/SocialMedia/SocialMediaController.php
@@ -28,9 +28,9 @@ class SocialMediaController extends Controller
     public function postSettings($provider, Request $request)
     {
         $this->validate($request, [
-            'client_id'     => 'required',
+            'client_id' => 'required',
             'client_secret' => 'required',
-            'redirect'      => 'required|url',
+            'redirect' => 'required|url',
         ]);
 
         try {
@@ -65,8 +65,8 @@ class SocialMediaController extends Controller
         foreach ($requests as $key => $value) {
             $social->create([
                 'provider' => $provider,
-                'key'      => $key,
-                'value'    => $value,
+                'key' => $key,
+                'value' => $value,
             ]);
         }
     }
diff --git a/app/Http/Controllers/Admin/helpdesk/TeamController.php b/app/Http/Controllers/Admin/helpdesk/TeamController.php
index 1ea6e14aa..452251809 100644
--- a/app/Http/Controllers/Admin/helpdesk/TeamController.php
+++ b/app/Http/Controllers/Admin/helpdesk/TeamController.php
@@ -41,7 +41,6 @@ class TeamController extends Controller
      *
      * @param type Teams             $team
      * @param type Assign_team_agent $assign_team_agent
-     *
      * @return type Response
      */
     public function index(Teams $team, Assign_team_agent $assign_team_agent)
@@ -62,7 +61,6 @@ class TeamController extends Controller
      * Show the form for creating a new resource.
      *
      * @param type User $user
-     *
      * @return type Response
      */
     public function create(User $user)
@@ -81,7 +79,6 @@ class TeamController extends Controller
      *
      * @param type Teams       $team
      * @param type TeamRequest $request
-     *
      * @return type Response
      */
     public function store(Teams $team, TeamRequest $request)
@@ -96,7 +93,7 @@ class TeamController extends Controller
                     'team_lead' => $team_lead,
                 ]);
                 Assign_team_agent::create([
-                    'team_id'  => $team_update->id,
+                    'team_id' => $team_update->id,
                     'agent_id' => $team_lead,
                 ]);
             } else {
@@ -114,11 +111,10 @@ class TeamController extends Controller
     /**
      * Show the form for editing the specified resource.
      *
-     * @param type $id
+     * @param  type  $id
      * @param type User              $user
      * @param type Assign_team_agent $assign_team_agent
      * @param type Teams             $team
-     *
      * @return type Response
      */
     public function show($id, User $user, Assign_team_agent $assign_team_agent, Teams $team)
@@ -200,11 +196,10 @@ class TeamController extends Controller
     /**
      * Show the form for editing the specified resource.
      *
-     * @param type $id
+     * @param  type  $id
      * @param type User              $user
      * @param type Assign_team_agent $assign_team_agent
      * @param type Teams             $team
-     *
      * @return type Response
      */
     public function edit($id, User $user, Assign_team_agent $assign_team_agent, Teams $team)
@@ -232,7 +227,6 @@ class TeamController extends Controller
      * @param type int        $id
      * @param type Teams      $team
      * @param type TeamUpdate $request
-     *
      * @return type Response
      */
     public function update($id, Teams $team, TeamUpdate $request)
@@ -268,7 +262,6 @@ class TeamController extends Controller
      * @param type int               $id
      * @param type Teams             $team
      * @param type Assign_team_agent $assign_team_agent
-     *
      * @return type Response
      */
     public function destroy($id, Teams $team, Assign_team_agent $assign_team_agent)
diff --git a/app/Http/Controllers/Admin/helpdesk/TemplateController.php b/app/Http/Controllers/Admin/helpdesk/TemplateController.php
index fda39da8b..bdc18d66a 100644
--- a/app/Http/Controllers/Admin/helpdesk/TemplateController.php
+++ b/app/Http/Controllers/Admin/helpdesk/TemplateController.php
@@ -41,7 +41,6 @@ class TemplateController extends Controller
      * Display a listing of the resource.
      *
      * @param type Template $template
-     *
      * @return type Response
      */
     public function index(Template $template)
@@ -60,7 +59,6 @@ class TemplateController extends Controller
      *
      * @param type Languages $language
      * @param type Template  $template
-     *
      * @return type Response
      */
     public function create(Languages $language, Template $template)
@@ -80,7 +78,6 @@ class TemplateController extends Controller
      *
      * @param type Template        $template
      * @param type TemplateRequest $request
-     *
      * @return type Response
      */
     public function store(Template $template, TemplateRequest $request)
@@ -103,8 +100,7 @@ class TemplateController extends Controller
     /**
      * Display the specified resource.
      *
-     * @param int $id
-     *
+     * @param  int  $id
      * @return Response
      */
     public function show($id)
@@ -115,10 +111,9 @@ class TemplateController extends Controller
     /**
      * Show the form for editing the specified resource.
      *
-     * @param type $id
+     * @param  type  $id
      * @param type Template  $template
      * @param type Languages $language
-     *
      * @return type Response
      */
     public function listdirectories()
@@ -164,7 +159,7 @@ class TemplateController extends Controller
         //   }
         // Move all images files
 
-        if (!file_exists($filename)) {
+        if (! file_exists($filename)) {
             mkdir($filename, 0777);
         }
         $files = array_filter(scandir($directory.'default'));
@@ -173,7 +168,7 @@ class TemplateController extends Controller
             if ($file === '.' or $file === '..') {
                 continue;
             }
-            if (!is_dir($file)) {
+            if (! is_dir($file)) {
                 //   $file_to_go = str_replace("code/resources/views/emails/",'code/resources/views/emails/'.$fname,$file);
                 $destination = $directory.$fname.'/';
 
@@ -242,7 +237,6 @@ class TemplateController extends Controller
      * @param type int           $id
      * @param type Template      $template
      * @param type TemplateUdate $request
-     *
      * @return type Response
      */
     public function update($id, Template $template, TemplateUdate $request)
@@ -269,7 +263,6 @@ class TemplateController extends Controller
      *
      * @param type int      $id
      * @param type Template $template
-     *
      * @return type Response
      */
     public function destroy($id, Template $template)
@@ -294,7 +287,6 @@ class TemplateController extends Controller
      * Form for Email connection checking.
      *
      * @param type Emails $email
-     *
      * @return type Response
      */
     public function formDiagno(Emails $email)
@@ -312,7 +304,6 @@ class TemplateController extends Controller
      * function to send  emails.
      *
      * @param type Request $request
-     *
      * @return type
      */
     public function postDiagno(DiagnosRequest $request)
@@ -323,18 +314,18 @@ class TemplateController extends Controller
             $msg = $request->input('message');
             $from = $request->input('from');
             $from_address = Emails::where('id', '=', $from)->first();
-            if (!$from_address) {
+            if (! $from_address) {
                 throw new Exception('Sorry! We can not find your request');
             }
             $to_address = [
 
-                'name'  => '',
+                'name' => '',
                 'email' => $to,
             ];
             $message = [
-                'subject'  => $subject,
+                'subject' => $subject,
                 'scenario' => null,
-                'body'     => $msg,
+                'body' => $msg,
             ];
 
             $this->PhpMailController->sendmail($from, $to_address, $message, [], []);
diff --git a/app/Http/Controllers/Admin/helpdesk/ThreadController.php b/app/Http/Controllers/Admin/helpdesk/ThreadController.php
index 8bce3bcd1..fd3568c78 100644
--- a/app/Http/Controllers/Admin/helpdesk/ThreadController.php
+++ b/app/Http/Controllers/Admin/helpdesk/ThreadController.php
@@ -22,7 +22,6 @@ class ThreadController extends Controller
      *
      * @param type Ticket_thread $thread
      * @param type Priority      $priority
-     *
      * @return type Response
      */
     public function getTickets(Ticket_Thread $thread, Priority $priority)
diff --git a/app/Http/Controllers/Admin/helpdesk/UrlSettingController.php b/app/Http/Controllers/Admin/helpdesk/UrlSettingController.php
index ba5006d8f..6f77c4ebd 100644
--- a/app/Http/Controllers/Admin/helpdesk/UrlSettingController.php
+++ b/app/Http/Controllers/Admin/helpdesk/UrlSettingController.php
@@ -101,7 +101,7 @@ RewriteRule ^(.*)$ https://%{HTTP_HOST}%{REQUEST_URI} [L,R=301]\n";
     {
         //dd(public_path('.htaccess'),base_path('.htaccess'));
         $file = public_path('.htaccess');
-        if (!\File::exists($file)) {
+        if (! \File::exists($file)) {
             $file = base_path('/../.htaccess');
         }
         $this->deleteCustom();
@@ -113,7 +113,7 @@ RewriteRule ^(.*)$ https://%{HTTP_HOST}%{REQUEST_URI} [L,R=301]\n";
     public function deleteCustom()
     {
         $file = public_path('.htaccess');
-        if (!\File::exists($file)) {
+        if (! \File::exists($file)) {
             $file = base_path('/../.htaccess');
         }
         $content = file_get_contents($file);
diff --git a/app/Http/Controllers/Admin/helpdesk/WorkflowController.php b/app/Http/Controllers/Admin/helpdesk/WorkflowController.php
index 982461107..35ebcb327 100644
--- a/app/Http/Controllers/Admin/helpdesk/WorkflowController.php
+++ b/app/Http/Controllers/Admin/helpdesk/WorkflowController.php
@@ -160,8 +160,7 @@ class WorkflowController extends Controller
     /**
      * Store a new workflow in to the system.
      *
-     * @param \App\Http\Requests\helpdesk\WorkflowCreateRequest $request
-     *
+     * @param  \App\Http\Requests\helpdesk\WorkflowCreateRequest  $request
      * @return type view
      */
     public function store(WorkflowCreateRequest $request)
@@ -205,9 +204,8 @@ class WorkflowController extends Controller
     /**
      * Editing the details of the banned users.
      *
-     * @param type $id
-     * @param User $ban
-     *
+     * @param  type  $id
+     * @param  User  $ban
      * @return type Response
      */
     public function edit($id, WorkflowName $work_flow_name, Emails $emails, WorkflowRules $workflow_rule, WorkflowAction $workflow_action)
@@ -227,9 +225,8 @@ class WorkflowController extends Controller
     /**
      * Update ticket workflow.
      *
-     * @param type                                              $id
-     * @param \App\Http\Requests\helpdesk\WorkflowUpdateRequest $request
-     *
+     * @param  type  $id
+     * @param  \App\Http\Requests\helpdesk\WorkflowUpdateRequest  $request
      * @return type view
      */
     public function update($id, WorkflowUpdateRequest $request)
@@ -276,7 +273,7 @@ class WorkflowController extends Controller
     /**
      * function to delete workflow.
      *
-     * @param type $id
+     * @param  type  $id
      */
     public function destroy($id)
     {
@@ -295,9 +292,8 @@ class WorkflowController extends Controller
     /**
      * function to select action.
      *
-     * @param type                     $id
-     * @param \Illuminate\Http\Request $request
-     *
+     * @param  type  $id
+     * @param  \Illuminate\Http\Request  $request
      * @return type void
      */
     public function selectAction($id, Request $request)
diff --git a/app/Http/Controllers/Agent/helpdesk/CannedController.php b/app/Http/Controllers/Agent/helpdesk/CannedController.php
index 3d2a70b85..2f64fbd11 100644
--- a/app/Http/Controllers/Agent/helpdesk/CannedController.php
+++ b/app/Http/Controllers/Agent/helpdesk/CannedController.php
@@ -73,7 +73,6 @@ class CannedController extends Controller
      *
      * @param type CannedRequest $request
      * @param type Canned        $canned
-     *
      * @return type Redirect
      */
     public function store(CannedRequest $request, Canned $canned)
@@ -95,9 +94,8 @@ class CannedController extends Controller
     /**
      * Show the form for editing the Canned Response.
      *
-     * @param type $id
+     * @param  type  $id
      * @param type Canned $canned
-     *
      * @return type View
      */
     public function edit($id, Canned $canned)
@@ -115,10 +113,9 @@ class CannedController extends Controller
     /**
      * Update the Canned Response in database.
      *
-     * @param type $id
+     * @param  type  $id
      * @param type CannedUpdateRequest $request
      * @param type Canned              $canned
-     *
      * @return type Redirect
      */
     public function update($id, CannedUpdateRequest $request, Canned $canned)
@@ -142,9 +139,8 @@ class CannedController extends Controller
     /**
      * Delete the Canned Response from storage.
      *
-     * @param type $id
+     * @param  type  $id
      * @param type Canned $canned
-     *
      * @return type Redirect
      */
     public function destroy($id, Canned $canned)
@@ -166,8 +162,7 @@ class CannedController extends Controller
     /**
      * Fetch Canned Response in the ticket detail page.
      *
-     * @param type $id
-     *
+     * @param  type  $id
      * @return type json
      */
     public function get_canned($id)
diff --git a/app/Http/Controllers/Agent/helpdesk/Filter/FilterController.php b/app/Http/Controllers/Agent/helpdesk/Filter/FilterController.php
index b2d9218e6..72adbf034 100644
--- a/app/Http/Controllers/Agent/helpdesk/Filter/FilterController.php
+++ b/app/Http/Controllers/Agent/helpdesk/Filter/FilterController.php
@@ -39,7 +39,6 @@ class FilterController extends Controller
      * @category constructor function
      *
      * @param Array/Object $request
-     *
      * @return null
      */
     public function __construct(Request $req)
@@ -53,7 +52,6 @@ class FilterController extends Controller
      * @category function to handle ticket table/filteration request and build tables
      *
      * @param Array/Object $request
-     *
      * @return json response //build by getTable() function in TicketController
      */
     public function getFilter(Request $request)
@@ -142,8 +140,7 @@ class FilterController extends Controller
     /**
      * @category function to check of all the parameters passed to the URL are correct or not
      *
-     * @param array $inputs
-     *
+     * @param  array  $inputs
      * @return bool true/false
      */
     public function checkRequestIsCorrect($table, $inputs)
@@ -174,7 +171,7 @@ class FilterController extends Controller
         }
         ksort($inputs);
         foreach ($inputs as $key => $input) {
-            if (!in_array($key, $available_options)) {
+            if (! in_array($key, $available_options)) {
                 // dd('here '.$key);
                 $table = $table->where('tickets.id', '=', null);
             } else {
@@ -188,8 +185,7 @@ class FilterController extends Controller
     /**
      * @category function to filter tickets based on user input requests
      *
-     * @param string $input, $value, $table
-     *
+     * @param  string  $input, $value, $table
      * @return builder $table
      */
     public function filterByInputs($input, $value, $table, $is_mytickets)
@@ -358,8 +354,7 @@ class FilterController extends Controller
     /**
      * @category function to filter the tickets based on show value in the request
      *
-     * @param array $value(), builder object $table
-     *
+     * @param  array  $value(), builder object $table
      * @return builder object $table
      */
     public function showPage($value, $table)
@@ -436,7 +431,7 @@ class FilterController extends Controller
     /**
      * @category function to filter tickets builder based on agent/admin departments
      *
-     * @param array $value //requested department, $table
+     * @param  array  $value //requested department, $table
      *
      * @var array
      *
@@ -466,7 +461,7 @@ class FilterController extends Controller
     /**
      * @category function to return department ids and access right of departments for agents
      *
-     * @param array $departments
+     * @param  array  $departments
      *
      * @var array
      *
@@ -490,7 +485,7 @@ class FilterController extends Controller
     /**
      * @category function to filter and return ticket query builder based on priority
      *
-     * @param array $priority, builder $table
+     * @param  array  $priority, builder $table
      *
      * @var array
      *
@@ -583,7 +578,7 @@ class FilterController extends Controller
     /**
      * @category function to filter table for various date option like created, last modified, duo date and overdue
      *
-     * @param string $type (to check type of filter to apply on date), string $value for filters, builder $table
+     * @param  string  $type (to check type of filter to apply on date), string $value for filters, builder $table
      *
      * @var array [start and end dates]
      *
@@ -625,7 +620,7 @@ class FilterController extends Controller
     /**
      * @category function to get start and end date to apply date filter
      *
-     * @param string $value
+     * @param  string  $value
      *
      * @var date string, date string
      *
@@ -872,7 +867,7 @@ class FilterController extends Controller
      * @category function to apply date filters in table builder after
      * getting start and end date based on the type of date filter
      *
-     * @param array $dates, builder $table, $column (type of filter based on which column is being chosen), $value
+     * @param  array  $dates, builder $table, $column (type of filter based on which column is being chosen), $value
      *
      * @var string (name of column), array
      *
@@ -906,7 +901,7 @@ class FilterController extends Controller
     /**
      * @category function to filter ticket by source of creation
      *
-     * @param array $name of source, builder $table
+     * @param  array  $name of source, builder $table
      *
      * @var array
      *
@@ -927,8 +922,7 @@ class FilterController extends Controller
      *
      * @category function to get array of status to filter tickets
      *
-     * @param string $status
-     *
+     * @param  string  $status
      * @return array $status_array
      */
     // public function getStatusArray($status)
@@ -974,7 +968,6 @@ class FilterController extends Controller
      * @category function to filter table builder based on requested status
      *
      * @param string array $status_array, builder $table
-     *
      * @return builder $table
      */
     public function filterByStatus($status_array, $table)
@@ -990,8 +983,7 @@ class FilterController extends Controller
     /**
      * @category function to format and return user tickets
      *
-     * @param string $segment
-     *
+     * @param  string  $segment
      * @return builder
      */
     public function formatUserTickets($segment)
@@ -1037,7 +1029,6 @@ class FilterController extends Controller
      * @category function to filter results on basis of last replier
      *
      * @param string array $value, builder $ticket
-     *
      * @return builder
      */
     public function filterByLastResponder($value, $tickets)
@@ -1075,8 +1066,7 @@ class FilterController extends Controller
     /**
      * @category function to apply help topic filter
      *
-     * @param array $value, object $table
-     *
+     * @param  array  $value, object $table
      * @return builder
      */
     public function filterByHelpTopic($value, $table)
@@ -1090,9 +1080,8 @@ class FilterController extends Controller
      * @category function to return builder for show filter after checking if input
      * request has status or not
      *
-     * @param bool $has_status(if request has status filter values or not),
+     * @param  bool  $has_status(if request has status filter values or not),
      *                            Object $table, string $status(basic pupose if status)
-     *
      * @return object $table;
      */
     public function returnShowPageWithStatus($has_status, $table, $status)
diff --git a/app/Http/Controllers/Agent/helpdesk/Filter/FilterControllerOld.php b/app/Http/Controllers/Agent/helpdesk/Filter/FilterControllerOld.php
index 0ea38781d..d9f974564 100644
--- a/app/Http/Controllers/Agent/helpdesk/Filter/FilterControllerOld.php
+++ b/app/Http/Controllers/Agent/helpdesk/Filter/FilterControllerOld.php
@@ -316,7 +316,6 @@ class FilterControllerOld extends Controller
      *@category function to format and return user tickets
      *
      *@param  string  $segment
-     *
      *@return builder
      */
     public function formatUserTickets($segment)
diff --git a/app/Http/Controllers/Agent/helpdesk/ImapMail.php b/app/Http/Controllers/Agent/helpdesk/ImapMail.php
index 75ca3e5c3..df418d3f6 100644
--- a/app/Http/Controllers/Agent/helpdesk/ImapMail.php
+++ b/app/Http/Controllers/Agent/helpdesk/ImapMail.php
@@ -17,8 +17,7 @@ class ImapMail extends Mailbox
      * This function uses imap_search() to perform a search on the mailbox currently opened in the given IMAP stream.
      * For example, to match all unanswered mails sent by Mom, you'd use: "UNANSWERED FROM mom".
      *
-     * @param string $criteria See http://php.net/imap_search for a complete list of available criteria
-     *
+     * @param  string  $criteria See http://php.net/imap_search for a complete list of available criteria
      * @return array mailsIds (or empty array)
      */
     public function searchMailbox($criteria = 'ALL')
diff --git a/app/Http/Controllers/Agent/helpdesk/MailController.php b/app/Http/Controllers/Agent/helpdesk/MailController.php
index a91de2b42..e9a0e1139 100644
--- a/app/Http/Controllers/Agent/helpdesk/MailController.php
+++ b/app/Http/Controllers/Agent/helpdesk/MailController.php
@@ -59,8 +59,7 @@ class MailController extends Controller
     /**
      * separate reply.
      *
-     * @param type $body
-     *
+     * @param  type  $body
      * @return type string
      */
     public function separate_reply($body)
@@ -72,14 +71,13 @@ class MailController extends Controller
     }
 
     /**
-     * @param object $email
-     *
+     * @param  object  $email
      * @return int
      */
     public function priority($email)
     {
         $priority = $email->priority;
-        if (!$priority) {
+        if (! $priority) {
             $priority = $this->ticketController()->getSystemDefaultPriority();
         }
 
@@ -89,14 +87,13 @@ class MailController extends Controller
     /**
      * get department.
      *
-     * @param object $email
-     *
+     * @param  object  $email
      * @return int
      */
     public function department($email)
     {
         $department = $email->department;
-        if (!$department) {
+        if (! $department) {
             $department = $this->ticketController()->getSystemDefaultDepartment();
         }
 
@@ -106,15 +103,14 @@ class MailController extends Controller
     /**
      * get help topic.
      *
-     * @param object $email
-     *
+     * @param  object  $email
      * @return int
      */
     public function helptopic($email)
     {
         //dd($email);
         $helptopic = $email->help_topic;
-        if (!$helptopic) {
+        if (! $helptopic) {
             $helptopic = $this->ticketController()->getSystemDefaultHelpTopic();
         }
 
@@ -124,8 +120,7 @@ class MailController extends Controller
     /**
      * get sla.
      *
-     * @param object $email
-     *
+     * @param  object  $email
      * @return int
      */
     public function sla($email)
@@ -135,7 +130,7 @@ class MailController extends Controller
         if ($help) {
             $sla = $help->sla_plan;
         }
-        if (!$sla) {
+        if (! $sla) {
             $sla = $this->ticketController()->getSystemDefaultSla();
         }
 
@@ -191,17 +186,17 @@ class MailController extends Controller
     public function getMessageContent($message, $email)
     {
         $body = $message->getMessageBody(true);
-        if (!$body) {
+        if (! $body) {
             $body = $message->getMessageBody();
         }
         $body = $this->separateReply($body);
         $subject = $message->getSubject();
         $address = $message->getAddresses('reply-to');
-        if (!$address) {
+        if (! $address) {
             $address = $message->getAddresses('from');
         }
         $collaborators = $this->collaburators($message, $email);
-        $attachments = (!$message->getAttachments()) ? [] : $message->getAttachments();
+        $attachments = (! $message->getAttachments()) ? [] : $message->getAttachments();
         //dd(['body' => $body, 'subject' => $subject, 'address' => $address, 'cc' => $collaborator, 'attachments' => $attachments]);
         $this->workflow($address, $subject, $body, $collaborators, $attachments, $email);
     }
@@ -347,8 +342,7 @@ class MailController extends Controller
     /**
      * function to load data.
      *
-     * @param type $id
-     *
+     * @param  type  $id
      * @return type file
      */
     public function get_data($id)
@@ -372,8 +366,7 @@ class MailController extends Controller
     /**
      * separate reply.
      *
-     * @param type $body
-     *
+     * @param  type  $body
      * @return type string
      */
     public function separateReply($body)
diff --git a/app/Http/Controllers/Agent/helpdesk/NotificationController.php b/app/Http/Controllers/Agent/helpdesk/NotificationController.php
index 13b4f6d9f..24af090a7 100644
--- a/app/Http/Controllers/Agent/helpdesk/NotificationController.php
+++ b/app/Http/Controllers/Agent/helpdesk/NotificationController.php
@@ -71,7 +71,6 @@ class NotificationController extends Controller
      *  Admin Notification/Report.
      *
      *  @param company
-     *
      *  @return mail
      * */
     public function send_notification_to_admin($company)
@@ -86,13 +85,13 @@ class NotificationController extends Controller
             $contents = $view->render();
             $from = $this->PhpMailController->mailfrom('1', '0');
             $to = [
-                'name'  => $user_name,
+                'name' => $user_name,
                 'email' => $email,
             ];
             $message = [
-                'subject'  => 'Daily Report',
+                'subject' => 'Daily Report',
                 'scenario' => null,
-                'body'     => $contents,
+                'body' => $contents,
             ];
 
             return $this->PhpMailController->sendEmail($from, $to, $message);
@@ -120,13 +119,13 @@ class NotificationController extends Controller
                     $contents = $view->render();
                     $from = $this->PhpMailController->mailfrom('1', '0');
                     $to = [
-                        'name'  => $user_name,
+                        'name' => $user_name,
                         'email' => $email,
                     ];
                     $message = [
-                        'subject'  => 'Daily Report',
+                        'subject' => 'Daily Report',
                         'scenario' => null,
-                        'body'     => $contents,
+                        'body' => $contents,
                     ];
 
                     return $this->PhpMailController->sendEmail($from, $to, $message);
@@ -156,13 +155,13 @@ class NotificationController extends Controller
                     $contents = $view->render();
                     $from = $this->PhpMailController->mailfrom('1', '0');
                     $to = [
-                        'name'  => $user_name,
+                        'name' => $user_name,
                         'email' => $email,
                     ];
                     $message = [
-                        'subject'  => 'Daily Report',
+                        'subject' => 'Daily Report',
                         'scenario' => null,
-                        'body'     => $contents,
+                        'body' => $contents,
                     ];
 
                     return $this->PhpMailController->sendEmail($from, $to, $message);
@@ -188,13 +187,13 @@ class NotificationController extends Controller
             $contents = $view->render();
             $from = $this->PhpMailController->mailfrom('1', '0');
             $to = [
-                'name'  => $user_name,
+                'name' => $user_name,
                 'email' => $email,
             ];
             $message = [
-                'subject'  => 'Daily Report',
+                'subject' => 'Daily Report',
                 'scenario' => null,
-                'body'     => $contents,
+                'body' => $contents,
             ];
 
             return $this->PhpMailController->sendEmail($from, $to, $message);
diff --git a/app/Http/Controllers/Agent/helpdesk/OrganizationController.php b/app/Http/Controllers/Agent/helpdesk/OrganizationController.php
index db8a55477..9d95df5ad 100644
--- a/app/Http/Controllers/Agent/helpdesk/OrganizationController.php
+++ b/app/Http/Controllers/Agent/helpdesk/OrganizationController.php
@@ -49,7 +49,6 @@ class OrganizationController extends Controller
      * Display a listing of the resource.
      *
      * @param type Organization $org
-     *
      * @return type Response
      */
     public function index()
@@ -144,7 +143,6 @@ class OrganizationController extends Controller
      *
      * @param type Organization        $org
      * @param type OrganizationRequest $request
-     *
      * @return type Redirect
      */
     public function store(Organization $org, OrganizationRequest $request)
@@ -168,9 +166,8 @@ class OrganizationController extends Controller
     /**
      * Display the specified organization.
      *
-     * @param type $id
+     * @param  type  $id
      * @param type Organization $org
-     *
      * @return type view
      */
     public function show($id, Organization $org)
@@ -188,9 +185,8 @@ class OrganizationController extends Controller
     /**
      * Show the form for editing the specified organization.
      *
-     * @param type $id
+     * @param  type  $id
      * @param type Organization $org
-     *
      * @return type view
      */
     public function edit($id, Organization $org)
@@ -208,10 +204,9 @@ class OrganizationController extends Controller
     /**
      * Update the specified organization in storage.
      *
-     * @param type $id
+     * @param  type  $id
      * @param type Organization       $org
      * @param type OrganizationUpdate $request
-     *
      * @return type Redirect
      */
     public function update($id, Organization $org, OrganizationUpdate $request)
@@ -239,7 +234,6 @@ class OrganizationController extends Controller
      * Delete a specified organization from storage.
      *
      * @param type int $id
-     *
      * @return type Redirect
      */
     public function destroy($id, Organization $org, User_org $user_org)
@@ -265,8 +259,7 @@ class OrganizationController extends Controller
     /**
      * Soring an organization head.
      *
-     * @param type $id
-     *
+     * @param  type  $id
      * @return type boolean
      */
     public function Head_Org($id)
@@ -285,10 +278,9 @@ class OrganizationController extends Controller
     /**
      * get the report of organizations.
      *
-     * @param type $id
-     * @param type $date111
-     * @param type $date122
-     *
+     * @param  type  $id
+     * @param  type  $date111
+     * @param  type  $date122
      * @return type array
      */
     public function orgChartData($id, $date111 = '', $date122 = '')
diff --git a/app/Http/Controllers/Agent/helpdesk/ReportController.php b/app/Http/Controllers/Agent/helpdesk/ReportController.php
index 16c697785..f2a5601b8 100644
--- a/app/Http/Controllers/Agent/helpdesk/ReportController.php
+++ b/app/Http/Controllers/Agent/helpdesk/ReportController.php
@@ -53,9 +53,9 @@ class ReportController extends Controller
     /**
      * function to get help_topic graph.
      *
-     * @param type $date111
-     * @param type $date122
-     * @param type $helptopic
+     * @param  type  $date111
+     * @param  type  $date122
+     * @param  type  $helptopic
      */
     public function chartdataHelptopic(Request $request, $date111 = '', $date122 = '', $helptopic = '')
     {
diff --git a/app/Http/Controllers/Agent/helpdesk/TicketController.php b/app/Http/Controllers/Agent/helpdesk/TicketController.php
index 8b9823822..48759332e 100755
--- a/app/Http/Controllers/Agent/helpdesk/TicketController.php
+++ b/app/Http/Controllers/Agent/helpdesk/TicketController.php
@@ -93,7 +93,6 @@ class TicketController extends Controller
      * Save the data of new ticket and show the New ticket page with result.
      *
      * @param type CreateTicketRequest $request
-     *
      * @return type response
      */
     public function post_newticket(CreateTicketRequest $request, CountryCode $code, $api = false)
@@ -134,8 +133,8 @@ class TicketController extends Controller
                 $geoipcode = $code->where('iso', '=', $location->iso_code)->first();
                 if ($phonecode == null) {
                     $data = [
-                        'fails'              => Lang::get('lang.country-code-required-error'),
-                        'phonecode'          => $geoipcode->phonecode,
+                        'fails' => Lang::get('lang.country-code-required-error'),
+                        'phonecode' => $geoipcode->phonecode,
                         'country_code_error' => 1,
                     ];
                     if ($api != false) {
@@ -145,10 +144,10 @@ class TicketController extends Controller
                     return Redirect()->back()->with($data)->withInput($request->except('password'));
                 } else {
                     $code = CountryCode::select('phonecode')->where('phonecode', '=', $phonecode)->get();
-                    if (!count($code)) {
+                    if (! count($code)) {
                         $data = [
-                            'fails'              => Lang::get('lang.incorrect-country-code-error'),
-                            'phonecode'          => $geoipcode->phonecode,
+                            'fails' => Lang::get('lang.incorrect-country-code-error'),
+                            'phonecode' => $geoipcode->phonecode,
                             'country_code_error' => 1,
                         ];
                         if ($api != false) {
@@ -197,8 +196,7 @@ class TicketController extends Controller
     /**
      * Shows the ticket thread details.
      *
-     * @param type $id
-     *
+     * @param  type  $id
      * @return type response
      */
     public function thread($id)
@@ -243,7 +241,7 @@ class TicketController extends Controller
     {
         $size = 0;
         $files = Input::file('attachment');
-        if (!$files) {
+        if (! $files) {
             return $size;
         }
         if (count($files) > 0) {
@@ -273,7 +271,6 @@ class TicketController extends Controller
      *
      * @param type Ticket_Thread $thread
      * @param type TicketRequest $request
-     *
      * @return type bool
      */
     public function reply(Ticket_Thread $thread, Request $request, Ticket_attachments $ta, $mail = true, $system_reply = true, $user_id = '')
@@ -377,7 +374,7 @@ class TicketController extends Controller
             $ticket_number = $tickets->ticket_number;
             $company = $this->company();
             $username = $ticket_user->first_name;
-            if (!empty(Auth::user()->agent_sign)) {
+            if (! empty(Auth::user()->agent_sign)) {
                 $agentsign = Auth::user()->agent_sign;
             } else {
                 $agentsign = null;
@@ -392,10 +389,10 @@ class TicketController extends Controller
             }
             $data = [
                 'ticket_id' => $request->input('ticket_ID'),
-                'u_id'      => $u_id,
-                'body'      => $request->input('reply_content'),
+                'u_id' => $u_id,
+                'body' => $request->input('reply_content'),
             ];
-            if (!$request->has('do-not-send')) {
+            if (! $request->has('do-not-send')) {
                 event('Reply-Ticket', [$data]);
             }
             // sending attachments via php mail function
@@ -404,7 +401,7 @@ class TicketController extends Controller
             $line = '---Reply above this line---<br><br>';
             $collaborators = Ticket_Collaborator::where('ticket_id', '=', $ticket_id)->get();
             $emails = Emails::where('department', '=', $tickets->dept_id)->first();
-            if (!$email) {
+            if (! $email) {
                 $mail = false;
             }
 
@@ -416,16 +413,16 @@ class TicketController extends Controller
                     $from = $this->PhpMailController->mailfrom('0', $tickets->dept_id),
                     $to = ['name' => $user_name, 'email' => $email, 'cc' => $collaborators],
                     $message = [
-                        'subject'     => $ticket_subject.'[#'.$ticket_number.']',
-                        'body'        => $line.$request->input('reply_content'),
-                        'scenario'    => 'ticket-reply',
+                        'subject' => $ticket_subject.'[#'.$ticket_number.']',
+                        'body' => $line.$request->input('reply_content'),
+                        'scenario' => 'ticket-reply',
                         'attachments' => $attachment_files,
                     ],
                     $template_variables = [
                         'ticket_number' => $ticket_number,
-                        'user'          => $username,
-                        'agent_sign'    => $agentsign,
-                        'system_link'   => $link,
+                        'user' => $username,
+                        'agent_sign' => $agentsign,
+                        'system_link' => $link,
                     ]
                 );
             }
@@ -442,9 +439,8 @@ class TicketController extends Controller
     /**
      * Ticket edit and save ticket data.
      *
-     * @param type $ticket_id
+     * @param  type  $ticket_id
      * @param type Ticket_Thread $thread
-     *
      * @return type bool
      */
     public function ticketEditPost($ticket_id, Ticket_Thread $thread, Tickets $ticket)
@@ -480,8 +476,7 @@ class TicketController extends Controller
     /**
      * Print Ticket Details.
      *
-     * @param type $id
-     *
+     * @param  type  $id
      * @return type respponse
      */
     public function ticket_print($id)
@@ -510,8 +505,7 @@ class TicketController extends Controller
     /**
      * Generates Ticket Number.
      *
-     * @param type $ticket_number
-     *
+     * @param  type  $ticket_number
      * @return type integer
      */
     public function ticketNumberold($ticket_number)
@@ -583,8 +577,7 @@ class TicketController extends Controller
     /**
      * check email for dublicate entry.
      *
-     * @param type $email
-     *
+     * @param  type  $email
      * @return type bool
      */
     public function checkEmail($email)
@@ -600,8 +593,7 @@ class TicketController extends Controller
     /**
      * @category fucntion to check if mobile number is unqique or not
      *
-     * @param string $mobile
-     *
+     * @param  string  $mobile
      * @return bool true(if mobile exists in users table)/false (if mobile does not exist in user table)
      */
     public function checkMobile($mobile)
@@ -617,15 +609,14 @@ class TicketController extends Controller
     /**
      * Create User while creating ticket.
      *
-     * @param type $emailadd
-     * @param type $username
-     * @param type $subject
-     * @param type $phone
-     * @param type $helptopic
-     * @param type $sla
-     * @param type $priority
-     * @param type $system
-     *
+     * @param  type  $emailadd
+     * @param  type  $username
+     * @param  type  $subject
+     * @param  type  $phone
+     * @param  type  $helptopic
+     * @param  type  $sla
+     * @param  type  $priority
+     * @param  type  $system
      * @return type bool
      */
     public function create_user($emailadd, $username, $subject, $body, $phone, $phonecode, $mobile_number, $helptopic, $sla, $priority, $source, $headers, $dept, $assignto, $from_data, $auto_response, $status)
@@ -633,7 +624,7 @@ class TicketController extends Controller
         // define global variables
 
         $unique = $emailadd;
-        if (!$emailadd) {
+        if (! $emailadd) {
             $unique = $mobile_number;
         }
         // check emails
@@ -685,11 +676,11 @@ class TicketController extends Controller
                 if ($user_status == 0 || ($email_mandatory->status == 0 || $email_mandatory->status == '0')) {
                     $value = [
                         'full_name' => $username,
-                        'email'     => $emailadd,
-                        'code'      => $phonecode,
-                        'mobile'    => $mobile_number,
+                        'email' => $emailadd,
+                        'code' => $phonecode,
+                        'mobile' => $mobile_number,
                         'user_name' => $unique,
-                        'password'  => $password,
+                        'password' => $password,
                     ];
                     event(new \App\Events\LoginEvent($value));
                 }
@@ -742,9 +733,9 @@ class TicketController extends Controller
                                 $to = ['name' => $username, 'email' => $emailadd],
                                 $message = ['subject' => $updated_subject, 'scenario' => 'create-ticket-by-agent', 'body' => $body],
                                 $template_variables = [
-                                    'agent_sign'    => Auth::user()->agent_sign,
+                                    'agent_sign' => Auth::user()->agent_sign,
                                     'ticket_number' => $ticket_number2,
-                                    'system_link'   => $link,
+                                    'system_link' => $link,
                                 ]
                             );
                         }
@@ -761,9 +752,9 @@ class TicketController extends Controller
                                 $to = ['name' => $username, 'email' => $emailadd],
                                 $message = ['subject' => $updated_subject, 'scenario' => 'create-ticket'],
                                 $template_variables = ['user' => $username,
-                                    'ticket_number'           => $ticket_number2,
-                                    'department_sign'         => '',
-                                    'system_link'             => $link,
+                                    'ticket_number' => $ticket_number2,
+                                    'department_sign' => '',
+                                    'system_link' => $link,
                                 ]
                             );
                         }
@@ -824,32 +815,32 @@ class TicketController extends Controller
                     $this->PhpMailController->sendmail(
                         $from = $this->PhpMailController->mailfrom('0', $ticketdata->dept_id),
                         $to = [
-                            'user'  => $email_data['to_user'],
+                            'user' => $email_data['to_user'],
                             'email' => $email_data['to_email'],
                         ],
                         $message = [
                             'subject' => $updated_subject,
-                            'body'    => $body, 'scenario' => $mail,
+                            'body' => $body, 'scenario' => $mail,
                         ],
                         $template_variables = [
-                            'ticket_agent_name'   => $email_data['to_user_name'],
-                            'ticket_client_name'  => $username,
+                            'ticket_agent_name' => $email_data['to_user_name'],
+                            'ticket_client_name' => $username,
                             'ticket_client_email' => $emailadd,
-                            'user'                => $email_data['to_user_name'],
-                            'ticket_number'       => $ticket_number2,
-                            'email_address'       => $emailadd,
-                            'name'                => $ticket_creator, ]
+                            'user' => $email_data['to_user_name'],
+                            'ticket_number' => $ticket_number2,
+                            'email_address' => $emailadd,
+                            'name' => $ticket_creator, ]
                     );
                 } catch (\Exception $e) {
                 }
             }
             $data = [
                 'ticket_number' => $ticket_number2,
-                'user_id'       => $user_id,
-                'subject'       => $subject,
-                'body'          => $body,
-                'status'        => $status,
-                'Priority'      => $priority,
+                'user_id' => $user_id,
+                'subject' => $subject,
+                'body' => $body,
+                'status' => $status,
+                'Priority' => $priority,
             ];
             event('Create-Ticket', [$data]);
             $data = [
@@ -901,13 +892,12 @@ class TicketController extends Controller
     /**
      * Check the response of the ticket.
      *
-     * @param type $user_id
-     * @param type $subject
-     * @param type $body
-     * @param type $helptopic
-     * @param type $sla
-     * @param type $priority
-     *
+     * @param  type  $user_id
+     * @param  type  $subject
+     * @param  type  $body
+     * @param  type  $helptopic
+     * @param  type  $sla
+     * @param  type  $priority
      * @return type string
      */
     public function check_ticket($user_id, $subject, $body, $helptopic, $sla, $priority, $source, $headers, $dept, $assignto, $form_data, $status)
@@ -949,10 +939,10 @@ class TicketController extends Controller
                     // event fire for internal notes
                     //event to change status
                     $data = [
-                        'id'         => $ticket_number,
-                        'status'     => 'Open',
+                        'id' => $ticket_number,
+                        'status' => 'Open',
                         'first_name' => $username,
-                        'last_name'  => '',
+                        'last_name' => '',
                     ];
                     event('change-status', [$data]);
                 }
@@ -977,13 +967,12 @@ class TicketController extends Controller
     /**
      * Create Ticket.
      *
-     * @param type $user_id
-     * @param type $subject
-     * @param type $body
-     * @param type $helptopic
-     * @param type $sla
-     * @param type $priority
-     *
+     * @param  type  $user_id
+     * @param  type  $subject
+     * @param  type  $body
+     * @param  type  $helptopic
+     * @param  type  $sla
+     * @param  type  $priority
      * @return type string
      */
     public function createTicket($user_id, $subject, $body, $helptopic, $sla, $priority, $source, $headers, $dept, $assignto, $form_data, $status)
@@ -1053,7 +1042,7 @@ class TicketController extends Controller
                 $form_name = $form->formname;
             }
             foreach ($form_data as $key => $form_details) {
-                if (!is_array($form_details)) {
+                if (! is_array($form_details)) {
                     $form_value = new Ticket_Form_Data();
                     $form_value->ticket_id = $id;
                     $form_value->title = $key;
@@ -1074,11 +1063,10 @@ class TicketController extends Controller
     /**
      * Generate Ticket Thread.
      *
-     * @param type $subject
-     * @param type $body
-     * @param type $id
-     * @param type $user_id
-     *
+     * @param  type  $subject
+     * @param  type  $body
+     * @param  type  $id
+     * @param  type  $user_id
      * @return type
      */
     public function ticketThread($subject, $body, $id, $user_id)
@@ -1099,8 +1087,7 @@ class TicketController extends Controller
     /**
      * Generate a random string for password.
      *
-     * @param type $length
-     *
+     * @param  type  $length
      * @return type string
      */
     public function generateRandomString($length = 10)
@@ -1118,9 +1105,8 @@ class TicketController extends Controller
     /**
      * function to Ticket Close.
      *
-     * @param type $id
+     * @param  type  $id
      * @param type Tickets $ticket
-     *
      * @return type string
      */
     public function close($id, Tickets $ticket)
@@ -1169,10 +1155,10 @@ class TicketController extends Controller
             return 0;
         }
         $data = [
-            'id'         => $ticket_status->ticket_number,
-            'status'     => 'Closed',
+            'id' => $ticket_status->ticket_number,
+            'status' => 'Closed',
             'first_name' => Auth::user()->first_name,
-            'last_name'  => Auth::user()->last_name,
+            'last_name' => Auth::user()->last_name,
         ];
         event('change-status', [$data]);
 
@@ -1182,9 +1168,8 @@ class TicketController extends Controller
     /**
      * function to Ticket resolved.
      *
-     * @param type $id
+     * @param  type  $id
      * @param type Tickets $ticket
-     *
      * @return type string
      */
     public function resolve($id, Tickets $ticket)
@@ -1215,10 +1200,10 @@ class TicketController extends Controller
         }
         $thread->save();
         $data = [
-            'id'         => $ticket_status->ticket_number,
-            'status'     => 'Resolved',
+            'id' => $ticket_status->ticket_number,
+            'status' => 'Resolved',
             'first_name' => Auth::user()->first_name,
-            'last_name'  => Auth::user()->last_name,
+            'last_name' => Auth::user()->last_name,
         ];
         event('change-status', [$data]);
 
@@ -1228,9 +1213,8 @@ class TicketController extends Controller
     /**
      * function to Open Ticket.
      *
-     * @param type $id
+     * @param  type  $id
      * @param type Tickets $ticket
-     *
      * @return type
      */
     public function open($id, Tickets $ticket)
@@ -1255,10 +1239,10 @@ class TicketController extends Controller
         $thread->body = $ticket_status_message->message.' '.Auth::user()->first_name.' '.Auth::user()->last_name;
         $thread->save();
         $data = [
-            'id'         => $ticket_status->ticket_number,
-            'status'     => 'Open',
+            'id' => $ticket_status->ticket_number,
+            'status' => 'Open',
             'first_name' => Auth::user()->first_name,
-            'last_name'  => Auth::user()->last_name,
+            'last_name' => Auth::user()->last_name,
         ];
         event('change-status', [$data]);
 
@@ -1268,9 +1252,8 @@ class TicketController extends Controller
     /**
      * Function to delete ticket.
      *
-     * @param type $id
+     * @param  type  $id
      * @param type Tickets $ticket
-     *
      * @return type string
      */
     public function delete($id, Tickets $ticket)
@@ -1287,10 +1270,10 @@ class TicketController extends Controller
                 $ticket_attachment->delete();
             }
             $data = [
-                'id'         => $ticket_delete->ticket_number,
-                'status'     => 'Deleted',
+                'id' => $ticket_delete->ticket_number,
+                'status' => 'Deleted',
                 'first_name' => Auth::user()->first_name,
-                'last_name'  => Auth::user()->last_name,
+                'last_name' => Auth::user()->last_name,
             ];
             event('change-status', [$data]);
 
@@ -1307,10 +1290,10 @@ class TicketController extends Controller
             $thread->body = $ticket_status_message->message.' '.Auth::user()->first_name.' '.Auth::user()->last_name;
             $thread->save();
             $data = [
-                'id'         => $ticket_delete->ticket_number,
-                'status'     => 'Deleted',
+                'id' => $ticket_delete->ticket_number,
+                'status' => 'Deleted',
                 'first_name' => Auth::user()->first_name,
-                'last_name'  => Auth::user()->last_name,
+                'last_name' => Auth::user()->last_name,
             ];
             event('change-status', [$data]);
 
@@ -1321,9 +1304,8 @@ class TicketController extends Controller
     /**
      * Function to ban an email.
      *
-     * @param type $id
+     * @param  type  $id
      * @param type Tickets $ticket
-     *
      * @return type string
      */
     public function ban($id, Tickets $ticket)
@@ -1341,8 +1323,7 @@ class TicketController extends Controller
     /**
      * function to assign ticket.
      *
-     * @param type $id
-     *
+     * @param  type  $id
      * @return type bool
      */
     public function assign($id)
@@ -1414,8 +1395,7 @@ class TicketController extends Controller
     /**
      * Function to post internal note.
      *
-     * @param type $id
-     *
+     * @param  type  $id
      * @return type bool
      */
     public function InternalNote($id)
@@ -1432,8 +1412,8 @@ class TicketController extends Controller
         $NewThread->save();
         $data = [
             'ticket_id' => $id,
-            'u_id'      => Auth::user()->first_name.' '.Auth::user()->last_name,
-            'body'      => $InternalContent,
+            'u_id' => Auth::user()->first_name.' '.Auth::user()->last_name,
+            'body' => $InternalContent,
         ];
         event('Reply-Ticket', [$data]);
 
@@ -1443,8 +1423,7 @@ class TicketController extends Controller
     /**
      * Function to surrender a ticket.
      *
-     * @param type $id
-     *
+     * @param  type  $id
      * @return type bool
      */
     public function surrender($id)
@@ -1470,8 +1449,7 @@ class TicketController extends Controller
     /**
      * Search.
      *
-     * @param type $keyword
-     *
+     * @param  type  $keyword
      * @return type array
      */
     public function search($keyword)
@@ -1488,8 +1466,7 @@ class TicketController extends Controller
     /**
      * Search.
      *
-     * @param type $keyword
-     *
+     * @param  type  $keyword
      * @return type array
      */
     public function stores($ticket_number)
@@ -1508,8 +1485,7 @@ class TicketController extends Controller
     /**
      * store_collaborators.
      *
-     * @param type $headers
-     *
+     * @param  type  $headers
      * @return type
      */
     public function storeCollaborators($headers, $id)
@@ -1591,8 +1567,7 @@ class TicketController extends Controller
     /**
      * cleanMe.
      *
-     * @param type $input
-     *
+     * @param  type  $input
      * @return type
      */
     public function cleanMe($input)
@@ -1609,7 +1584,6 @@ class TicketController extends Controller
      * autosearch.
      *
      * @param type Image $image
-     *
      * @return type json
      */
     public function autosearch($id)
@@ -1623,7 +1597,6 @@ class TicketController extends Controller
      * autosearch2.
      *
      * @param type Image $image
-     *
      * @return type json
      */
     public function autosearch2(User $user)
@@ -1636,7 +1609,6 @@ class TicketController extends Controller
      * autosearch.
      *
      * @param type Image $image
-     *
      * @return type json
      */
     public function usersearch()
@@ -1653,7 +1625,7 @@ class TicketController extends Controller
                     .'</div>';
         }
         $ticket_collaborator = Ticket_Collaborator::where('ticket_id', '=', $ticket_id)->where('user_id', '=', $data->id)->first();
-        if (!isset($ticket_collaborator)) {
+        if (! isset($ticket_collaborator)) {
             $ticket_collaborator = new Ticket_Collaborator();
             $ticket_collaborator->isactive = 1;
             $ticket_collaborator->ticket_id = $ticket_id;
@@ -1671,7 +1643,6 @@ class TicketController extends Controller
      * useradd.
      *
      * @param type Image $image
-     *
      * @return type json
      */
     public function useradd()
@@ -1807,8 +1778,7 @@ class TicketController extends Controller
     /**
      * user time zone.
      *
-     * @param type $utc
-     *
+     * @param  type  $utc
      * @return type date
      */
     public static function usertimezone($utc)
@@ -1856,8 +1826,7 @@ class TicketController extends Controller
     /**
      * lock.
      *
-     * @param type $id
-     *
+     * @param  type  $id
      * @return type null
      */
     public function lock($id)
@@ -1999,8 +1968,7 @@ class TicketController extends Controller
      * checkLock($id)
      * function to check and lock ticket.
      *
-     * @param int $id
-     *
+     * @param  int  $id
      * @return int
      */
     public function checkLock($id)
@@ -2051,8 +2019,7 @@ class TicketController extends Controller
     /**
      * function to Change owner.
      *
-     * @param type $id
-     *
+     * @param  type  $id
      * @return type bool
      */
     public function changeOwner($id)
@@ -2117,7 +2084,6 @@ class TicketController extends Controller
      * useradd.
      *
      * @param type Image $image
-     *
      * @return type json
      */
     public function changeOwnerAdd($email, $name, $ticket_id)
@@ -2126,9 +2092,9 @@ class TicketController extends Controller
         $email = $email;
         $ticket_id = $ticket_id;
         $validator = \Validator::make(
-            ['email'   => $email,
+            ['email' => $email,
                 'name' => $name, ],
-            ['email'   => 'required|email',
+            ['email' => 'required|email',
             ]
         );
         $user = User::where('email', '=', $email)->first();
@@ -2250,12 +2216,12 @@ class TicketController extends Controller
                     ->update(['status' => 3]);
             //event has $p_id and $value
             event('ticket.merge', [['parent' => $p_id, 'child' => $value]]);
-            if (!empty(Input::get('reason'))) {
+            if (! empty(Input::get('reason'))) {
                 $reason = Input::get('reason');
             } else {
                 $reason = Lang::get('lang.no-reason');
             }
-            if (!empty(Input::get('title'))) {
+            if (! empty(Input::get('title'))) {
                 Ticket_Thread::where('ticket_id', '=', $p_id)->first()
                         ->update(['title' => Input::get('title')]);
             }
@@ -2305,7 +2271,6 @@ class TicketController extends Controller
      *@category function to call and show ticket details in tool tip via ajax
      *
      *@param null
-     *
      *@return string //script to load tooltip data
      */
     public static function tooltip($ticketid)
@@ -2393,7 +2358,6 @@ class TicketController extends Controller
      * @category function to chech if user verifcaition required for creating tickets or not
      *
      * @param null
-     *
      * @return int 0/1
      */
     public function checkUserVerificationStatus()
@@ -2427,7 +2391,7 @@ class TicketController extends Controller
                     ->where('ticket_thread.id', $threadid)
                     ->first();
             //dd($thread);
-            if (!$thread) {
+            if (! $thread) {
                 throw new Exception('Sorry we can not find your request');
             }
             $company = \App\Model\helpdesk\Settings\Company::where('id', '=', '1')->first();
@@ -2649,7 +2613,6 @@ class TicketController extends Controller
      *@category function to send notification of ticket merging to the owners
      *
      *@param srting array $t_id, $p_id
-     *
      *@return null
      */
     public function sendMergeNotification($p_id, $t_id)
@@ -2710,8 +2673,7 @@ class TicketController extends Controller
     /**
      * chumper's function to return data to chumper datatable.
      *
-     * @param array-object $tickets
-     *
+     * @param  array-object  $tickets
      * @return array-object
      */
     public static function genreateTableJson($tickets)
diff --git a/app/Http/Controllers/Agent/helpdesk/TicketWorkflowController.php b/app/Http/Controllers/Agent/helpdesk/TicketWorkflowController.php
index 0e7ab2eb8..3ba73acef 100644
--- a/app/Http/Controllers/Agent/helpdesk/TicketWorkflowController.php
+++ b/app/Http/Controllers/Agent/helpdesk/TicketWorkflowController.php
@@ -180,10 +180,9 @@ class TicketWorkflowController extends Controller
     /**
      * function to check the rules applied to the ticket workflow.
      *
-     * @param type $to_check
-     * @param type $condition
-     * @param type $statement
-     *
+     * @param  type  $to_check
+     * @param  type  $condition
+     * @param  type  $statement
      * @return type boolean
      */
     public function checkRuleCondition($to_check, $condition, $statement)
@@ -212,9 +211,8 @@ class TicketWorkflowController extends Controller
     /**
      * function to check if the equal functions are applied.
      *
-     * @param type $statement
-     * @param type $to_check
-     *
+     * @param  type  $statement
+     * @param  type  $to_check
      * @return bool
      */
     public function checkEqual($statement, $to_check)
@@ -229,9 +227,8 @@ class TicketWorkflowController extends Controller
     /**
      * function to check if the not-equal functions are applied.
      *
-     * @param type $statement
-     * @param type $to_check
-     *
+     * @param  type  $statement
+     * @param  type  $to_check
      * @return bool
      */
     public function checkNotEqual($statement, $to_check)
@@ -246,9 +243,8 @@ class TicketWorkflowController extends Controller
     /**
      * function to check if the contains functions are applied.
      *
-     * @param type $statement
-     * @param type $to_check
-     *
+     * @param  type  $statement
+     * @param  type  $to_check
      * @return bool
      */
     public function checkContains($statement, $to_check)
@@ -263,9 +259,8 @@ class TicketWorkflowController extends Controller
     /**
      * function to check if the do not contain functions are applied.
      *
-     * @param type $statement
-     * @param type $to_check
-     *
+     * @param  type  $statement
+     * @param  type  $to_check
      * @return bool
      */
     public function checkDoNotContain($statement, $to_check)
@@ -280,9 +275,8 @@ class TicketWorkflowController extends Controller
     /**
      * function to check if the start functions are applied.
      *
-     * @param type $statement
-     * @param type $to_check
-     *
+     * @param  type  $statement
+     * @param  type  $to_check
      * @return bool
      */
     public function checkStarts($statement, $to_check)
@@ -297,9 +291,8 @@ class TicketWorkflowController extends Controller
     /**
      * function to check if the ends functions are applied.
      *
-     * @param type $statement
-     * @param type $to_check
-     *
+     * @param  type  $statement
+     * @param  type  $to_check
      * @return bool
      */
     public function checkEnds($statement, $to_check)
@@ -325,9 +318,8 @@ class TicketWorkflowController extends Controller
     /**
      * function to apply the action to a ticket.
      *
-     * @param type $workflow_id
-     * @param type $ticket_settings_details
-     *
+     * @param  type  $workflow_id
+     * @param  type  $ticket_settings_details
      * @return type array
      */
     public function applyActionCondition($workflow_id, $ticket_settings_details)
@@ -359,8 +351,7 @@ class TicketWorkflowController extends Controller
     /**
      * function to reject ticket.
      *
-     * @param array $ticket_settings_details
-     *
+     * @param  array  $ticket_settings_details
      * @return type array
      */
     public function rejectTicket($ticket_settings_details)
@@ -373,9 +364,8 @@ class TicketWorkflowController extends Controller
     /**
      * function to change the department of a ticket.
      *
-     * @param type $workflow_action
-     * @param type $ticket_settings_details
-     *
+     * @param  type  $workflow_action
+     * @param  type  $ticket_settings_details
      * @return type array
      */
     public function changeDepartment($workflow_action, $ticket_settings_details)
@@ -393,9 +383,8 @@ class TicketWorkflowController extends Controller
     /**
      * function to change the priority of a ticket.
      *
-     * @param type $workflow_action
-     * @param type $ticket_settings_details
-     *
+     * @param  type  $workflow_action
+     * @param  type  $ticket_settings_details
      * @return type array
      */
     public function changePriority($workflow_action, $ticket_settings_details)
@@ -413,9 +402,8 @@ class TicketWorkflowController extends Controller
     /**
      * function to change the SLA of a ticket.
      *
-     * @param type $workflow_action
-     * @param type $ticket_settings_details
-     *
+     * @param  type  $workflow_action
+     * @param  type  $ticket_settings_details
      * @return type array
      */
     public function changeSla($workflow_action, $ticket_settings_details)
@@ -433,9 +421,8 @@ class TicketWorkflowController extends Controller
     /**
      * function to assign tean to a ticket.
      *
-     * @param type $workflow_action
-     * @param type $ticket_settings_details
-     *
+     * @param  type  $workflow_action
+     * @param  type  $ticket_settings_details
      * @return type array
      */
     public function changeTeam($workflow_action, $ticket_settings_details)
@@ -453,9 +440,8 @@ class TicketWorkflowController extends Controller
     /**
      * function to assing a ticket to an agent.
      *
-     * @param type $workflow_action
-     * @param type $ticket_settings_details
-     *
+     * @param  type  $workflow_action
+     * @param  type  $ticket_settings_details
      * @return type array
      */
     public function changeAgent($workflow_action, $ticket_settings_details)
@@ -473,9 +459,8 @@ class TicketWorkflowController extends Controller
     /**
      * function to change the helptopic of a ticket.
      *
-     * @param type $workflow_action
-     * @param type $ticket_settings_details
-     *
+     * @param  type  $workflow_action
+     * @param  type  $ticket_settings_details
      * @return type array
      */
     public function changeHelptopic($workflow_action, $ticket_settings_details)
@@ -493,9 +478,8 @@ class TicketWorkflowController extends Controller
     /**
      * function to change the status of a ticket.
      *
-     * @param type $workflow_action
-     * @param type $ticket_settings_details
-     *
+     * @param  type  $workflow_action
+     * @param  type  $ticket_settings_details
      * @return type array
      */
     public function changeStatus($workflow_action, $ticket_settings_details)
diff --git a/app/Http/Controllers/Agent/helpdesk/UserController.php b/app/Http/Controllers/Agent/helpdesk/UserController.php
index 0d796c5ed..befa05713 100644
--- a/app/Http/Controllers/Agent/helpdesk/UserController.php
+++ b/app/Http/Controllers/Agent/helpdesk/UserController.php
@@ -73,7 +73,6 @@ class UserController extends Controller
      * Display all list of the users.
      *
      * @param type User $user
-     *
      * @return type view
      */
     public function index()
@@ -272,7 +271,6 @@ class UserController extends Controller
      *
      * @param type User            $user
      * @param type Sys_userRequest $request
-     *
      * @return type redirect
      */
     public function store(User $user, Sys_userRequest $request)
@@ -306,7 +304,7 @@ class UserController extends Controller
                 return redirect()->back()->with(['fails' => Lang::get('lang.country-code-required-error'), 'country_code_error' => 1])->withInput();
             } else {
                 $code = CountryCode::select('phonecode')->where('phonecode', '=', $request->get('country_code'))->get();
-                if (!count($code)) {
+                if (! count($code)) {
                     return redirect()->back()->with(['fails' => Lang::get('lang.incorrect-country-code-error'), 'country_code_error' => 1])->withInput();
                 }
             }
@@ -351,7 +349,6 @@ class UserController extends Controller
      *
      * @param type int  $id
      * @param type User $user
-     *
      * @return type view
      */
     public function randomPassword()
@@ -377,7 +374,6 @@ class UserController extends Controller
      *
      * @param type int  $id
      * @param type User $user
-     *
      * @return type view
      */
     public function randomPostPassword($id, ChangepasswordRequest $request)
@@ -401,9 +397,8 @@ class UserController extends Controller
     }
 
     /**
-     * @param type    $id
-     * @param Request $request
-     *
+     * @param  type  $id
+     * @param  Request  $request
      * @return type
      */
     public function changeRoleAdmin($id, Request $request)
@@ -423,9 +418,8 @@ class UserController extends Controller
     }
 
     /**
-     * @param type    $id
-     * @param Request $request
-     *
+     * @param  type  $id
+     * @param  Request  $request
      * @return type
      */
     public function changeRoleAgent($id, Request $request)
@@ -445,8 +439,7 @@ class UserController extends Controller
     }
 
     /**
-     * @param type $id
-     *
+     * @param  type  $id
      * @return type
      */
     public function changeRoleUser($id)
@@ -472,8 +465,7 @@ class UserController extends Controller
     }
 
     /**
-     * @param type $id
-     *
+     * @param  type  $id
      * @return type
      */
     public function deleteAgent($id)
@@ -609,7 +601,6 @@ class UserController extends Controller
      *
      * @param type int  $id
      * @param type User $user
-     *
      * @return type view
      */
     public function show($id)
@@ -633,7 +624,6 @@ class UserController extends Controller
      *
      * @param type int  $id
      * @param type User $user
-     *
      * @return type Response
      */
     public function edit($id, CountryCode $code)
@@ -668,7 +658,6 @@ class UserController extends Controller
      * @param type int            $id
      * @param type User           $user
      * @param type Sys_userUpdate $request
-     *
      * @return type Response
      */
     public function update($id, Sys_userUpdate $request)
@@ -683,7 +672,7 @@ class UserController extends Controller
                 return redirect()->back()->with(['fails' => Lang::get('lang.country-code-required-error'), 'country_code_error' => 1])->withInput();
             } else {
                 $code = CountryCode::select('phonecode')->where('phonecode', '=', $request->get('country_code'))->get();
-                if (!count($code)) {
+                if (! count($code)) {
                     return redirect()->back()->with(['fails' => Lang::get('lang.incorrect-country-code-error'), 'country_code_error' => 1])->withInput();
                 } else {
                     $users->country_code = $request->country_code;
@@ -737,7 +726,7 @@ class UserController extends Controller
         try {
             return view('themes.default1.agent.helpdesk.user.profile-edit', compact('user'))
                             ->with(['phonecode' => $phonecode->phonecode,
-                                'verify'        => $status, ]);
+                                'verify' => $status, ]);
         } catch (Exception $e) {
             return redirect()->back()->with('fails', $e->getMessage());
         }
@@ -748,7 +737,6 @@ class UserController extends Controller
      *
      * @param type int            $id
      * @param type ProfileRequest $request
-     *
      * @return type Redirect
      */
     public function postProfileedit(ProfileRequest $request)
@@ -760,7 +748,7 @@ class UserController extends Controller
                 return redirect()->back()->with(['fails' => Lang::get('lang.country-code-required-error'), 'country_code_error' => 1])->withInput();
             } else {
                 $code = CountryCode::select('phonecode')->where('phonecode', '=', $request->get('country_code'))->get();
-                if (!count($code)) {
+                if (! count($code)) {
                     return redirect()->back()->with(['fails' => Lang::get('lang.incorrect-country-code-error'), 'country_code_error' => 1])->withInput();
                 }
                 $user->country_code = $request->country_code;
@@ -802,7 +790,6 @@ class UserController extends Controller
      *
      * @param type int             $id
      * @param type ProfilePassword $request
-     *
      * @return type Redirect
      */
     public function postProfilePassword($id, ProfilePassword $request)
@@ -828,8 +815,7 @@ class UserController extends Controller
     /**
      * Assigning an user to an organization.
      *
-     * @param type $id
-     *
+     * @param  type  $id
      * @return type boolean
      */
     public function UserAssignOrg($id)
@@ -896,8 +882,7 @@ class UserController extends Controller
     /**
      * creating an organization in user profile page via modal popup.
      *
-     * @param type $id
-     *
+     * @param  type  $id
      * @return type
      */
     public function User_Create_Org($id)
@@ -940,8 +925,7 @@ class UserController extends Controller
     /**
      * Generate a random string for password.
      *
-     * @param type $length
-     *
+     * @param  type  $length
      * @return string
      */
     public function generateRandomString($length = 10)
@@ -969,7 +953,7 @@ class UserController extends Controller
         }
         $org_relations->create([
             'user_id' => $userid,
-            'org_id'  => $orgid,
+            'org_id' => $orgid,
         ]);
     }
 
@@ -1045,7 +1029,7 @@ class UserController extends Controller
                 ->first();
         if ($otp != null) {
             $otp_length = strlen(Input::get('otp'));
-            if (($otp_length == 6 && !preg_match('/[a-z]/i', Input::get('otp')))) {
+            if (($otp_length == 6 && ! preg_match('/[a-z]/i', Input::get('otp')))) {
                 $otp2 = Hash::make(Input::get('otp'));
                 $date1 = date_format($otp->updated_at, 'Y-m-d h:i:sa');
                 $date2 = date('Y-m-d h:i:sa');
diff --git a/app/Http/Controllers/Agent/kb/ArticleController.php b/app/Http/Controllers/Agent/kb/ArticleController.php
index 2a41a1549..d8880d298 100644
--- a/app/Http/Controllers/Agent/kb/ArticleController.php
+++ b/app/Http/Controllers/Agent/kb/ArticleController.php
@@ -129,7 +129,6 @@ class ArticleController extends Controller
      * Creating a Article.
      *
      * @param type Category $category
-     *
      * @return type view
      */
     public function create(Category $category)
@@ -149,7 +148,6 @@ class ArticleController extends Controller
      *
      * @param type Article        $article
      * @param type ArticleRequest $request
-     *
      * @return type redirect
      */
     public function store(Article $article, ArticleRequest $request)
@@ -186,7 +184,6 @@ class ArticleController extends Controller
      * @param type Article      $article
      * @param type Relationship $relation
      * @param type Category     $category
-     *
      * @return view
      */
     public function edit($slug)
@@ -218,7 +215,6 @@ class ArticleController extends Controller
      * @param type Article        $article
      * @param type Relationship   $relation
      * @param type ArticleRequest $request
-     *
      * @return Response
      */
     public function update($slug, ArticleUpdate $request)
@@ -260,9 +256,8 @@ class ArticleController extends Controller
     /**
      * Delete an Agent by id.
      *
-     * @param type $id
+     * @param  type  $id
      * @param type Article $article
-     *
      * @return Response
      */
     public function destroy($slug, Article $article, Relationship $relation, Comment $comment)
@@ -296,8 +291,7 @@ class ArticleController extends Controller
      * user time zone
      * fetching timezone.
      *
-     * @param type $utc
-     *
+     * @param  type  $utc
      * @return type
      */
     public static function usertimezone($utc)
diff --git a/app/Http/Controllers/Agent/kb/CategoryController.php b/app/Http/Controllers/Agent/kb/CategoryController.php
index 55a157b35..3034bab3b 100644
--- a/app/Http/Controllers/Agent/kb/CategoryController.php
+++ b/app/Http/Controllers/Agent/kb/CategoryController.php
@@ -48,7 +48,6 @@ class CategoryController extends Controller
      * Indexing all Category.
      *
      * @param type Category $category
-     *
      * @return Response
      */
     public function index()
@@ -116,7 +115,6 @@ class CategoryController extends Controller
      * Create a Category.
      *
      * @param type Category $category
-     *
      * @return type view
      */
     public function create(Category $category)
@@ -137,7 +135,6 @@ class CategoryController extends Controller
      *
      * @param type Category        $category
      * @param type CategoryRequest $request
-     *
      * @return type Redirect
      */
     public function store(Category $category, CategoryRequest $request)
@@ -159,9 +156,8 @@ class CategoryController extends Controller
     /**
      * Show the form for editing the specified category.
      *
-     * @param type $slug
+     * @param  type  $slug
      * @param type Category $category
-     *
      * @return type view
      */
     public function edit($id)
@@ -176,10 +172,9 @@ class CategoryController extends Controller
     /**
      * Update the specified Category in storage.
      *
-     * @param type $slug
+     * @param  type  $slug
      * @param type Category       $category
      * @param type CategoryUpdate $request
-     *
      * @return type redirect
      */
     public function update($id, CategoryRequest $request)
@@ -205,10 +200,9 @@ class CategoryController extends Controller
     /**
      * Remove the specified category from storage.
      *
-     * @param type $id
+     * @param  type  $id
      * @param type Category     $category
      * @param type Relationship $relation
-     *
      * @return type Redirect
      */
     public function destroy($id, Category $category, Relationship $relation)
diff --git a/app/Http/Controllers/Agent/kb/PageController.php b/app/Http/Controllers/Agent/kb/PageController.php
index 1e2ff6dc7..2b942c3c9 100644
--- a/app/Http/Controllers/Agent/kb/PageController.php
+++ b/app/Http/Controllers/Agent/kb/PageController.php
@@ -122,7 +122,6 @@ class PageController extends Controller
      * To insert a value to the table Page.
      *
      * @param type Request $request
-     *
      * @return type
      */
     public function store(PageRequest $request)
@@ -143,8 +142,7 @@ class PageController extends Controller
     /**
      * To edit a page.
      *
-     * @param type $slug
-     *
+     * @param  type  $slug
      * @return type view
      */
     public function edit($slug)
@@ -161,9 +159,8 @@ class PageController extends Controller
     /**
      * To update a page.
      *
-     * @param type $slug
+     * @param  type  $slug
      * @param type PageUpdate $request
-     *
      * @return type redirect
      */
     public function update($slug, PageRequest $request)
@@ -187,8 +184,7 @@ class PageController extends Controller
     /**
      * To Delete a Page.
      *
-     * @param type $id
-     *
+     * @param  type  $id
      * @return type redirect
      */
     public function destroy($id)
diff --git a/app/Http/Controllers/Agent/kb/SettingsController.php b/app/Http/Controllers/Agent/kb/SettingsController.php
index 50f88d37e..70630d86e 100644
--- a/app/Http/Controllers/Agent/kb/SettingsController.php
+++ b/app/Http/Controllers/Agent/kb/SettingsController.php
@@ -63,8 +63,7 @@ class SettingsController extends Controller
     /**
      * Update the specified resource in storage.
      *
-     * @param int $id
-     *
+     * @param  int  $id
      * @return Response
      */
     public function postSettings($id, Settings $settings, SettingsRequests $request)
@@ -81,8 +80,8 @@ class SettingsController extends Controller
                 $settings->logo = $fileName;
                 //$thDestinationPath = 'dist/th';
                 Image::make($destinationPath.'/'.$fileName, [
-                    'width'     => 300,
-                    'height'    => 300,
+                    'width' => 300,
+                    'height' => 300,
                     'grayscale' => false,
                 ])->save('lb-faveo/dist/image/'.$fileName);
             }
@@ -95,8 +94,8 @@ class SettingsController extends Controller
                 $settings->background = $fileName;
                 //$thDestinationPath = 'dist/th';
                 Image::make($destinationPath.'/'.$fileName, [
-                    'width'     => 300,
-                    'height'    => 300,
+                    'width' => 300,
+                    'height' => 300,
                     'grayscale' => false,
                 ])->save('lb-faveo/dist/image/'.$fileName);
             }
@@ -118,7 +117,6 @@ class SettingsController extends Controller
      * To Moderate the commenting.
      *
      * @param type Comment $comment
-     *
      * @return Response
      */
     public function comment(Comment $comment)
@@ -167,9 +165,8 @@ class SettingsController extends Controller
     /**
      * Admin can publish the comment.
      *
-     * @param type $id
+     * @param  type  $id
      * @param type Comment $comment
-     *
      * @return bool
      */
     public function publish($id, Comment $comment)
@@ -186,9 +183,8 @@ class SettingsController extends Controller
     /**
      * delete the comment.
      *
-     * @param type $id
+     * @param  type  $id
      * @param type Comment $comment
-     *
      * @return type
      */
     public function delete($id, Comment $comment)
diff --git a/app/Http/Controllers/Auth/AuthController.php b/app/Http/Controllers/Auth/AuthController.php
index 3715e6242..e7301a1b6 100644
--- a/app/Http/Controllers/Auth/AuthController.php
+++ b/app/Http/Controllers/Auth/AuthController.php
@@ -57,9 +57,8 @@ class AuthController extends Controller
     /**
      * Create a new authentication controller instance.
      *
-     * @param \Illuminate\Contracts\Auth\Guard     $auth
-     * @param \Illuminate\Contracts\Auth\Registrar $registrar
-     *
+     * @param  \Illuminate\Contracts\Auth\Guard  $auth
+     * @param  \Illuminate\Contracts\Auth\Registrar  $registrar
      * @return void
      */
     public function __construct()
@@ -95,21 +94,21 @@ class AuthController extends Controller
                 if ($user->nickname) {
                     $username = $user->nickname;
                 }
-                if (!$first_name) {
+                if (! $first_name) {
                     $first_name = $username;
                 }
                 $data = [
                     'first_name' => $first_name,
-                    'email'      => $user->getEmail(),
-                    'user_name'  => $username,
-                    'role'       => 'user',
-                    'active'     => 1,
+                    'email' => $user->getEmail(),
+                    'user_name' => $username,
+                    'role' => 'user',
+                    'active' => 1,
                 ];
                 $user = User::where('email', $data['email'])->first();
-                if (!$user) {
+                if (! $user) {
                     $user = User::where('user_name', $data['user_name'])->first();
                 }
-                if (!$user) {
+                if (! $user) {
                     $user = User::firstOrCreate($data);
                 }
                 Auth::login($user);
@@ -149,7 +148,6 @@ class AuthController extends Controller
      *
      * @param type User            $user
      * @param type RegisterRequest $request
-     *
      * @return type Response
      */
     public function postRegister(User $user, RegisterRequest $request, $api = false)
@@ -166,12 +164,12 @@ class AuthController extends Controller
             } else {
                 $user->email = $request->input('email');
             }
-            if (!checkArray('mobile', $request_array)) {
+            if (! checkArray('mobile', $request_array)) {
                 $user->mobile = null;
             } else {
                 $user->mobile = $request->input('mobile');
             }
-            if (!checkArray('code', $request_array)) {
+            if (! checkArray('code', $request_array)) {
                 $user->country_code = 0;
             } else {
                 $user->country_code = $request->input('code');
@@ -227,8 +225,7 @@ class AuthController extends Controller
     /**
      * Function to activate account.
      *
-     * @param type $token
-     *
+     * @param  type  $token
      * @return type redirect
      */
     public function accountActivate($token)
@@ -249,9 +246,8 @@ class AuthController extends Controller
     /**
      * Get mail function.
      *
-     * @param type $token
+     * @param  type  $token
      * @param type User $user
-     *
      * @return type Response
      */
     public function getMail($token, User $user)
@@ -294,7 +290,6 @@ class AuthController extends Controller
      * Post of login page.
      *
      * @param type LoginRequest $request
-     *
      * @return type Response
      */
     public function postLogin(LoginRequest $request)
@@ -321,15 +316,15 @@ class AuthController extends Controller
             }
 
             $check_active = User::where('email', '=', $request->input('email'))->orwhere('user_name', '=', $request->input('email'))->first();
-            if (!$check_active) { //check if user exists or not
+            if (! $check_active) { //check if user exists or not
                 //if user deos not exist then return back with error that user is not registered
                 return redirect()->back()
                                 ->withInput($request->only('email', 'remember'))
                                 ->withErrors([
-                                    'email'       => $this->getFailedLoginMessage(),
-                                    'password'    => $this->getFailedLoginMessage(),
+                                    'email' => $this->getFailedLoginMessage(),
+                                    'password' => $this->getFailedLoginMessage(),
                                 ])->with(['error' => Lang::get('lang.not-registered'),
-                                    'referer'     => $referer, ]);
+                                    'referer' => $referer, ]);
             }
 
             //if user exists
@@ -342,17 +337,17 @@ class AuthController extends Controller
                     // plugin is installed
                     if ($sms->status == 1 || $sms->status === '1') { //check plugin is active or not
                         // plugin is active
-                        if (!$check_active->active) { //check account is active or not
+                        if (! $check_active->active) { //check account is active or not
                             // account is not active show verify otp window
                             if ($check_active->mobile) { //check user has mobile or not
                                 // user has mobile number return verify OTP screen
                                 return \Redirect::route('otp-verification')
                                                 ->withInput($request->input())
                                                 ->with(['values' => $request->input(),
-                                                    'referer'    => $referer,
-                                                    'name'       => $check_active->first_name,
-                                                    'number'     => $check_active->mobile,
-                                                    'code'       => $check_active->country_code, ]);
+                                                    'referer' => $referer,
+                                                    'name' => $check_active->first_name,
+                                                    'number' => $check_active->mobile,
+                                                    'code' => $check_active->country_code, ]);
                             } else {
                                 goto a; //attenmpt login  (be careful while using goto statements)
                             }
@@ -367,15 +362,15 @@ class AuthController extends Controller
                 }
             } else {
                 // setting is disabled
-                a: if (!$check_active->active) { //check account is active or not
+                a: if (! $check_active->active) { //check account is active or not
                     // if accoutn is not active return back with error message that account is inactive
                     return redirect()->back()
                                     ->withInput($request->only('email', 'remember'))
                                     ->withErrors([
-                                        'email'       => $this->getFailedLoginMessage(),
-                                        'password'    => $this->getFailedLoginMessage(),
+                                        'email' => $this->getFailedLoginMessage(),
+                                        'password' => $this->getFailedLoginMessage(),
                                     ])->with(['error' => Lang::get('lang.this_account_is_currently_inactive'),
-                                        'referer'     => $referer, ]);
+                                        'referer' => $referer, ]);
                 } else {
                     // try login
                     $loginAttempts = 1;
@@ -421,10 +416,10 @@ class AuthController extends Controller
             return redirect()->back()
                             ->withInput($request->only('email', 'remember'))
                             ->withErrors([
-                                'email'       => $this->getFailedLoginMessage(),
-                                'password'    => $this->getFailedLoginMessage(),
+                                'email' => $this->getFailedLoginMessage(),
+                                'password' => $this->getFailedLoginMessage(),
                             ])->with(['error' => Lang::get('lang.invalid'),
-                                'referer'     => $referer, ]);
+                                'referer' => $referer, ]);
             // Increment login attempts
         } catch (\Exception $e) {
             return redirect()->back()->with('fails', $e->getMessage());
@@ -435,7 +430,6 @@ class AuthController extends Controller
      * Add login attempt.
      *
      * @param type IPaddress $value
-     *
      * @return type Response
      */
     public function addLoginAttempt($value, $field)
@@ -463,7 +457,6 @@ class AuthController extends Controller
      * Clear login attempt.
      *
      * @param type IPaddress $value
-     *
      * @return type Response
      */
     public function clearLoginAttempts($value, $field)
@@ -477,7 +470,6 @@ class AuthController extends Controller
      * Confiem IP.
      *
      * @param type IPaddress $value
-     *
      * @return type Response
      */
     public function confirmIPAddress($value, $field)
@@ -490,7 +482,7 @@ class AuthController extends Controller
                         ' FROM '.$table." WHERE IP = '$value' OR User = '$field'");
         $data = $result;
         //Verify that at least one login attempt is in database
-        if (!$data) {
+        if (! $data) {
             return 0;
         }
         if ($data[0]->Attempts >= $max_attempts) {
@@ -520,7 +512,6 @@ class AuthController extends Controller
      * @category function to show verify OTP page
      *
      * @param null
-     *
      * @return response|view
      */
     public function getVerifyOTP()
@@ -536,7 +527,6 @@ class AuthController extends Controller
      * @category function to verify OTP
      *
      * @param $request
-     *
      * @return int|string
      */
     public function verifyOTP(LoginRequest $request)
@@ -544,13 +534,13 @@ class AuthController extends Controller
         $user = User::select('id', 'mobile', 'user_name')->where('email', '=', $request->input('email'))
                         ->orWhere('user_name', '=', $request->input('email'))->first();
         $otp_length = strlen($request->input('otp'));
-        if (!\Schema::hasTable('user_verification')) {
+        if (! \Schema::hasTable('user_verification')) {
             $message = Lang::get('lang.opt-can-not-be-verified');
         } else {
             $otp = Otp::select('otp', 'updated_at')->where('user_id', '=', $user->id)
                     ->first();
             if ($otp != null) {
-                if (($otp_length == 6 && !preg_match('/[a-z]/i', $request->input('otp')))) {
+                if (($otp_length == 6 && ! preg_match('/[a-z]/i', $request->input('otp')))) {
                     $otp2 = Hash::make($request->input('otp'));
                     $date1 = date_format($otp->updated_at, 'Y-m-d h:i:sa');
                     $date2 = date('Y-m-d h:i:sa');
@@ -583,14 +573,14 @@ class AuthController extends Controller
         return \Redirect::route('otp-verification')
                         ->withInput($request->input())
                         ->with(['values' => $request->input(),
-                            'number'     => $user->mobile,
-                            'name'       => $user->user_name,
-                            'fails'      => $message, ]);
+                            'number' => $user->mobile,
+                            'name' => $user->user_name,
+                            'fails' => $message, ]);
     }
 
     public function resendOTP(OtpVerifyRequest $request)
     {
-        if (!\Schema::hasTable('user_verification') || !\Schema::hasTable('sms')) {
+        if (! \Schema::hasTable('user_verification') || ! \Schema::hasTable('sms')) {
             $message = Lang::get('lang.opt-can-not-be-verified');
 
             return $message;
@@ -611,8 +601,7 @@ class AuthController extends Controller
     /**
      * @category function to change ticket status when user verifies his account
      *
-     * @param int $id => user_id
-     *
+     * @param  int  $id => user_id
      * @return null
      *
      * @author manish.verma@ladybirdweb.com
diff --git a/app/Http/Controllers/Auth/ForgotPasswordController.php b/app/Http/Controllers/Auth/ForgotPasswordController.php
index 3ede1033d..73ad1d047 100644
--- a/app/Http/Controllers/Auth/ForgotPasswordController.php
+++ b/app/Http/Controllers/Auth/ForgotPasswordController.php
@@ -40,8 +40,7 @@ class ForgotPasswordController extends Controller
     /**
      * Send a reset link to the given user.
      *
-     * @param \Illuminate\Http\Request $request
-     *
+     * @param  \Illuminate\Http\Request  $request
      * @return \Illuminate\Http\RedirectResponse
      */
     public function sendResetLinkEmail(Request $request)
@@ -71,10 +70,10 @@ class ForgotPasswordController extends Controller
                         $name = $user->user_name;
                     }
                     $value = [
-                        'url'    => url('password/reset/'.$code),
-                        'name'   => $name,
+                        'url' => url('password/reset/'.$code),
+                        'name' => $name,
                         'mobile' => $user->mobile,
-                        'code'   => $user->country_code, ];
+                        'code' => $user->country_code, ];
                     event('reset.password2', [$value]);
                 }
 
diff --git a/app/Http/Controllers/Auth/PasswordController.php b/app/Http/Controllers/Auth/PasswordController.php
index 9c783fd5c..49a17a147 100644
--- a/app/Http/Controllers/Auth/PasswordController.php
+++ b/app/Http/Controllers/Auth/PasswordController.php
@@ -76,10 +76,10 @@ class PasswordController extends Controller
                         $name = $user->user_name;
                     }
                     $value = [
-                        'url'    => url('password/reset/'.$code),
-                        'name'   => $name,
+                        'url' => url('password/reset/'.$code),
+                        'name' => $name,
                         'mobile' => $user->mobile,
-                        'code'   => $user->country_code, ];
+                        'code' => $user->country_code, ];
                     event('reset.password2', [$value]);
                 }
 
@@ -95,8 +95,7 @@ class PasswordController extends Controller
     /**
      * Reset the given user's password.
      *
-     * @param \Illuminate\Http\Request $request
-     *
+     * @param  \Illuminate\Http\Request  $request
      * @return \Illuminate\Http\Response
      */
     public function reset(Request $request)
diff --git a/app/Http/Controllers/Auth/RegisterController.php b/app/Http/Controllers/Auth/RegisterController.php
index d97c17231..c6a6de672 100644
--- a/app/Http/Controllers/Auth/RegisterController.php
+++ b/app/Http/Controllers/Auth/RegisterController.php
@@ -44,15 +44,14 @@ class RegisterController extends Controller
     /**
      * Get a validator for an incoming registration request.
      *
-     * @param array $data
-     *
+     * @param  array  $data
      * @return \Illuminate\Contracts\Validation\Validator
      */
     protected function validator(array $data)
     {
         return Validator::make($data, [
-            'name'     => ['required', 'string', 'max:255'],
-            'email'    => ['required', 'string', 'email', 'max:255', 'unique:users'],
+            'name' => ['required', 'string', 'max:255'],
+            'email' => ['required', 'string', 'email', 'max:255', 'unique:users'],
             'password' => ['required', 'string', 'min:8', 'confirmed'],
         ]);
     }
@@ -60,15 +59,14 @@ class RegisterController extends Controller
     /**
      * Create a new user instance after a valid registration.
      *
-     * @param array $data
-     *
+     * @param  array  $data
      * @return \App\User
      */
     protected function create(array $data)
     {
         return User::create([
-            'name'     => $data['name'],
-            'email'    => $data['email'],
+            'name' => $data['name'],
+            'email' => $data['email'],
             'password' => Hash::make($data['password']),
         ]);
     }
diff --git a/app/Http/Controllers/Auth/UserController.php b/app/Http/Controllers/Auth/UserController.php
index 7a1c21a1d..0dfa02b41 100644
--- a/app/Http/Controllers/Auth/UserController.php
+++ b/app/Http/Controllers/Auth/UserController.php
@@ -54,7 +54,6 @@ class UserController extends Controller
      * Display a listing of the resource.
      *
      * @param type User $user
-     *
      * @return type Response
      */
     public function index()
@@ -157,7 +156,6 @@ class UserController extends Controller
      *
      * @param type User            $user
      * @param type Sys_userRequest $request
-     *
      * @return type Response
      */
     public function store(User $user, Sys_userRequest $request)
@@ -191,7 +189,6 @@ class UserController extends Controller
      *
      * @param type int  $id
      * @param type User $user
-     *
      * @return type Response
      */
     public function show($id, User $user)
@@ -211,7 +208,6 @@ class UserController extends Controller
      *
      * @param type int  $id
      * @param type User $user
-     *
      * @return type Response
      */
     public function edit($id, User $user)
@@ -232,7 +228,6 @@ class UserController extends Controller
      * @param type int            $id
      * @param type User           $user
      * @param type Sys_userUpdate $request
-     *
      * @return type Response
      */
     public function update($id, User $user, Sys_userUpdate $request)
@@ -260,7 +255,6 @@ class UserController extends Controller
      *
      * @param type int  $id
      * @param type User $user
-     *
      * @return type Response
      */
     public function destroy($id, User $user)
@@ -286,8 +280,7 @@ class UserController extends Controller
     /**
      * User Assign Org.
      *
-     * @param type $id
-     *
+     * @param  type  $id
      * @return type boolean
      */
     public function UserAssignOrg($id)
diff --git a/app/Http/Controllers/Client/helpdesk/ClientTicketController.php b/app/Http/Controllers/Client/helpdesk/ClientTicketController.php
index d39ee57e9..d5d39152a 100644
--- a/app/Http/Controllers/Client/helpdesk/ClientTicketController.php
+++ b/app/Http/Controllers/Client/helpdesk/ClientTicketController.php
@@ -40,7 +40,6 @@ class ClientTicketController extends Controller
      *
      * @param type Tickets $ticket
      * @param type User    $user
-     *
      * @return type response
      */
     public function getCheckTicket(Tickets $ticket, User $user)
@@ -51,8 +50,7 @@ class ClientTicketController extends Controller
     /**
      * reply.
      *
-     * @param type $value
-     *
+     * @param  type  $value
      * @return type view
      */
     public function reply($id, Request $request)
diff --git a/app/Http/Controllers/Client/helpdesk/FormController.php b/app/Http/Controllers/Client/helpdesk/FormController.php
index 8ec6dd06a..9470edf8b 100755
--- a/app/Http/Controllers/Client/helpdesk/FormController.php
+++ b/app/Http/Controllers/Client/helpdesk/FormController.php
@@ -59,7 +59,6 @@ class FormController extends Controller
      * getform.
      *
      * @param type Help_topic $topic
-     *
      * @return type
      */
     public function getForm(Help_topic $topic, CountryCode $code)
@@ -69,7 +68,7 @@ class FormController extends Controller
         }
         $settings = CommonSettings::select('status')->where('option_name', '=', 'send_otp')->first();
         $email_mandatory = CommonSettings::select('status')->where('option_name', '=', 'email_mandatory')->first();
-        if (!\Auth::check() && ($settings->status == 1 || $settings->status == '1')) {
+        if (! \Auth::check() && ($settings->status == 1 || $settings->status == '1')) {
             return redirect('auth/login')->with(['login_require' => 'Please login to your account for submitting a ticket', 'referer' => 'form']);
         }
         $location = GeoIP::getLocation();
@@ -96,7 +95,6 @@ class FormController extends Controller
      *
      * @param type Form_name    $name
      * @param type Form_details $details
-     *
      * @return type string
      */
     public function postForm($id, Help_topic $topic)
@@ -105,7 +103,7 @@ class FormController extends Controller
             $helptopic = $topic->where('id', '=', $id)->first();
             $custom_form = $helptopic->custom_form;
             $values = Fields::where('forms_id', '=', $custom_form)->get();
-            if (!$values) {
+            if (! $values) {
             }
             if ($values) {
                 foreach ($values as $form_data) {
@@ -188,7 +186,7 @@ class FormController extends Controller
             // $priority = $ticket_settings->first()->priority;
             $default_priority = Ticket_Priority::where('is_default', '=', 1)->first();
             $user_priority = CommonSettings::where('option_name', '=', 'user_priority')->first();
-            if (!($request->input('priority'))) {
+            if (! ($request->input('priority'))) {
                 $priority = $default_priority->priority_id;
                 if ($helpTopicObj->exists() && ($helpTopicObj->value('status') == 1)) {
                     $priority = $helpTopicObj->value('priority');
@@ -210,18 +208,18 @@ class FormController extends Controller
                 $geoipcode = $code->where('iso', '=', $location->iso_code)->first();
                 if ($phonecode == null) {
                     $data = [
-                        'fails'              => Lang::get('lang.country-code-required-error'),
-                        'phonecode'          => $geoipcode->phonecode,
+                        'fails' => Lang::get('lang.country-code-required-error'),
+                        'phonecode' => $geoipcode->phonecode,
                         'country_code_error' => 1,
                     ];
 
                     return Redirect::back()->with($data)->withInput($request->except('password'));
                 } else {
                     $code = CountryCode::select('phonecode')->where('phonecode', '=', $phonecode)->get();
-                    if (!count($code)) {
+                    if (! count($code)) {
                         $data = [
-                            'fails'              => Lang::get('lang.incorrect-country-code-error'),
-                            'phonecode'          => $geoipcode->phonecode,
+                            'fails' => Lang::get('lang.incorrect-country-code-error'),
+                            'phonecode' => $geoipcode->phonecode,
                             'country_code_error' => 1,
                         ];
 
@@ -263,15 +261,14 @@ class FormController extends Controller
     /**
      * reply.
      *
-     * @param type $value
-     *
+     * @param  type  $value
      * @return type view
      */
     public function post_ticket_reply($id, Request $request)
     {
         try {
             $comment = $request->input('comment');
-            if (!empty($comment)) {
+            if (! empty($comment)) {
                 $tickets = Tickets::where('id', '=', $id)->first();
                 $thread = Ticket_Thread::where('ticket_id', '=', $tickets->id)->first();
 
@@ -315,7 +312,7 @@ class FormController extends Controller
         $helptopic_id = $request->input('helptopic');
         $helptopics = new Help_topic();
         $helptopic = $helptopics->find($helptopic_id);
-        if (!$helptopic) {
+        if (! $helptopic) {
             throw new Exception('We can not find your request');
         }
         $custom_form = $helptopic->custom_form;
diff --git a/app/Http/Controllers/Client/helpdesk/GuestController.php b/app/Http/Controllers/Client/helpdesk/GuestController.php
index 96debd234..d089d7895 100644
--- a/app/Http/Controllers/Client/helpdesk/GuestController.php
+++ b/app/Http/Controllers/Client/helpdesk/GuestController.php
@@ -67,15 +67,14 @@ class GuestController extends Controller
 
         return view('themes.default1.client.helpdesk.profile', compact('user'))
                         ->with(['phonecode' => $phonecode->phonecode,
-                            'verify'        => $status, ]);
+                            'verify' => $status, ]);
     }
 
     /**
      * Save profile data.
      *
-     * @param type $id
+     * @param  type  $id
      * @param type ProfileRequest $request
-     *
      * @return type Response
      */
     public function postProfile(ProfileRequest $request)
@@ -87,7 +86,7 @@ class GuestController extends Controller
                 return redirect()->back()->with(['fails' => Lang::get('lang.country-code-required-error'), 'country_code_error' => 1])->withInput();
             } else {
                 $code = CountryCode::select('phonecode')->where('phonecode', '=', $request->get('country_code'))->get();
-                if (!count($code)) {
+                if (! count($code)) {
                     return redirect()->back()->with(['fails' => Lang::get('lang.incorrect-country-code-error'), 'country_code_error' => 1])->withInput();
                 }
                 $user->country_code = $request->country_code;
@@ -126,7 +125,6 @@ class GuestController extends Controller
      *@category fucntion to check if mobile number is unqique or not
      *
      *@param  string  $mobile
-     *
      *@return bool true(if mobile exists in users table)/false (if mobile does not exist in user table)
      */
     public function checkMobile($mobile)
@@ -147,7 +145,6 @@ class GuestController extends Controller
      * Get Ticket page.
      *
      * @param type Help_topic $topic
-     *
      * @return type Response
      */
     public function getTicket(Help_topic $topic)
@@ -161,7 +158,6 @@ class GuestController extends Controller
      * getform.
      *
      * @param type Help_topic $topic
-     *
      * @return type
      */
     public function getForm(Help_topic $topic)
@@ -184,7 +180,6 @@ class GuestController extends Controller
      * @param type Tickets       $tickets
      * @param type Ticket_Thread $thread
      * @param type User          $user
-     *
      * @return type Response
      */
     public function getMyticket()
@@ -198,7 +193,6 @@ class GuestController extends Controller
      * @param type Ticket_Thread $thread
      * @param type Tickets       $tickets
      * @param type User          $user
-     *
      * @return type Response
      */
     public function thread(Ticket_Thread $thread, Tickets $tickets, User $user)
@@ -226,9 +220,8 @@ class GuestController extends Controller
     /**
      * Post porfile password.
      *
-     * @param type $id
+     * @param  type  $id
      * @param type ProfilePassword $request
-     *
      * @return type Response
      */
     public function postProfilePassword(ProfilePassword $request)
@@ -255,7 +248,6 @@ class GuestController extends Controller
      *
      * @param type Ticket_Thread $thread
      * @param type TicketRequest $request
-     *
      * @return type Response
      */
     public function reply(Ticket_Thread $thread, TicketRequest $request)
@@ -278,7 +270,6 @@ class GuestController extends Controller
      *
      * @param type Tickets $ticket
      * @param type User    $user
-     *
      * @return type response
      */
     public function getCheckTicket(Tickets $ticket, User $user)
@@ -293,13 +284,12 @@ class GuestController extends Controller
      * @param type User          $user
      * @param type Tickets       $ticket
      * @param type Ticket_Thread $thread
-     *
      * @return type Response
      */
     public function PostCheckTicket(Request $request)
     {
         $validator = \Validator::make($request->all(), [
-            'email'         => 'required|email',
+            'email' => 'required|email',
             'ticket_number' => 'required',
         ]);
         if ($validator->fails()) {
@@ -345,8 +335,7 @@ class GuestController extends Controller
     /**
      * get ticket email.
      *
-     * @param type $id
-     *
+     * @param  type  $id
      * @return type
      */
     public function get_ticket_email($id, CommonSettings $common_settings)
@@ -362,7 +351,6 @@ class GuestController extends Controller
      * get ticket status.
      *
      * @param type Tickets $ticket
-     *
      * @return type
      */
     public function getTicketStat(Tickets $ticket)
@@ -409,7 +397,7 @@ class GuestController extends Controller
                                 ->first();
         if ($otp != null) {
             $otp_length = strlen(Input::get('otp'));
-            if (($otp_length == 6 && !preg_match('/[a-z]/i', Input::get('otp')))) {
+            if (($otp_length == 6 && ! preg_match('/[a-z]/i', Input::get('otp')))) {
                 $otp2 = Hash::make(Input::get('otp'));
                 $date1 = date_format($otp->updated_at, 'Y-m-d h:i:sa');
                 $date2 = date('Y-m-d h:i:sa');
@@ -537,10 +525,10 @@ class GuestController extends Controller
         if (count($user) > 0) {
             foreach ($user as $key => $value) {
                 $info->create([
-                    'owner'   => $id,
+                    'owner' => $id,
                     'service' => $provider,
-                    'key'     => $key,
-                    'value'   => $value,
+                    'key' => $key,
+                    'value' => $value,
                 ]);
             }
         }
@@ -549,7 +537,7 @@ class GuestController extends Controller
     public function changeEmail($email)
     {
         $user = \Auth::user();
-        if ($user && $email && !$user->email) {
+        if ($user && $email && ! $user->email) {
             $user->email = $email;
             $user->save();
         }
diff --git a/app/Http/Controllers/Client/helpdesk/UnAuthController.php b/app/Http/Controllers/Client/helpdesk/UnAuthController.php
index 31c6f305d..cfdaca320 100755
--- a/app/Http/Controllers/Client/helpdesk/UnAuthController.php
+++ b/app/Http/Controllers/Client/helpdesk/UnAuthController.php
@@ -46,7 +46,6 @@ class UnAuthController extends Controller
      * @param type User          $user
      * @param type Tickets       $ticket
      * @param type Ticket_Thread $thread
-     *
      * @return type Response
      */
     public function PostCheckTicket(Request $request)
@@ -119,8 +118,7 @@ class UnAuthController extends Controller
     /**
      * generate random string token for ticket.
      *
-     * @param type $length
-     *
+     * @param  type  $length
      * @return string
      */
     public function generate_random_ticket_token($length = 10)
@@ -138,9 +136,8 @@ class UnAuthController extends Controller
     /**
      * function to check the ticket without loggin In.
      *
-     * @param type $ticket_id
-     * @param type $token
-     *
+     * @param  type  $ticket_id
+     * @param  type  $token
      * @return type view
      */
     public function showTicketCode($ticket_id, $token)
@@ -237,9 +234,8 @@ class UnAuthController extends Controller
     /**
      * function to change the status of the ticket.
      *
-     * @param type $status
-     * @param type $id
-     *
+     * @param  type  $status
+     * @param  type  $id
      * @return string
      */
     public function changeStatus($status, $id)
@@ -327,7 +323,6 @@ class UnAuthController extends Controller
      *@category function to change system's language
      *
      *@param  string  $lang //desired language's iso code
-     *
      *@return response
      */
     public static function changeLanguage($lang)
@@ -423,7 +418,7 @@ class UnAuthController extends Controller
     /**
      * Function to chnage user language preference.
      *
-     * @param string $lang //desired language's iso code
+     * @param  string  $lang //desired language's iso code
      *
      * @category function to change system's language
      *
diff --git a/app/Http/Controllers/Client/kb/UserController.php b/app/Http/Controllers/Client/kb/UserController.php
index e2597f947..f32af66db 100644
--- a/app/Http/Controllers/Client/kb/UserController.php
+++ b/app/Http/Controllers/Client/kb/UserController.php
@@ -31,14 +31,13 @@ class UserController extends Controller
 
     /**
      * @param
-     *
      * @return response
      */
     public function getArticle(Article $article, Category $category, Settings $settings)
     {
         $setting = $settings->first();
         $pagination = $setting->pagination;
-        if (!Auth::check() || \Auth::user()->role == 'user') {
+        if (! Auth::check() || \Auth::user()->role == 'user') {
             $article = $article->where('status', '1');
         }
         $article = $article->where('type', '1');
@@ -54,10 +53,9 @@ class UserController extends Controller
     /**
      * Get excerpt from string.
      *
-     * @param string $str       String to get an excerpt from
-     * @param int    $startPos  Position int string to start excerpt from
-     * @param int    $maxLength Maximum length the excerpt may be
-     *
+     * @param  string  $str       String to get an excerpt from
+     * @param  int  $startPos  Position int string to start excerpt from
+     * @param  int  $maxLength Maximum length the excerpt may be
      * @return string excerpt
      */
     public static function getExcerpt($str, $startPos = 0, $maxLength = 50)
@@ -77,11 +75,10 @@ class UserController extends Controller
     /**
      * function to search an article.
      *
-     * @param \App\Http\Requests\kb\SearchRequest $request
-     * @param \App\Model\kb\Category              $category
-     * @param \App\Model\kb\Article               $article
-     * @param \App\Model\kb\Settings              $settings
-     *
+     * @param  \App\Http\Requests\kb\SearchRequest  $request
+     * @param  \App\Model\kb\Category  $category
+     * @param  \App\Model\kb\Article  $article
+     * @param  \App\Model\kb\Settings  $settings
      * @return type view
      */
     public function search(SearchRequest $request, Category $category, Article $article, Settings $settings)
@@ -113,7 +110,7 @@ class UserController extends Controller
         $date = \Carbon\Carbon::now()->toDateTimeString();
         $arti = $article->where('slug', $slug);
 
-        if (!Auth::check() || \Auth::user()->role == 'user') {
+        if (! Auth::check() || \Auth::user()->role == 'user') {
             $arti = $arti->where('status', '1');
             $arti = $arti->where('publish_time', '<', $date);
         }
@@ -133,7 +130,7 @@ class UserController extends Controller
     {
         /* get the article_id where category_id == current category */
         $catid = $category->where('slug', $slug)->first();
-        if (!$catid) {
+        if (! $catid) {
             return redirect()->back()->with('fails', Lang::get('lang.we_are_sorry_but_the_page_you_are_looking_for_can_not_be_found'));
         }
         $id = $catid->id;
@@ -225,13 +222,12 @@ class UserController extends Controller
      * @param type Request $request
      * @param type Comment $comment
      * @param type Id      $id
-     *
      * @return type response
      */
     public function postComment($slug, Article $article, CommentRequest $request, Comment $comment)
     {
         $article = $article->where('slug', $slug)->first();
-        if (!$article) {
+        if (! $article) {
             return Redirect::back()->with('fails', Lang::get('lang.sorry_not_processed'));
         }
         $id = $article->id;
diff --git a/app/Http/Controllers/Common/ApiSettings.php b/app/Http/Controllers/Common/ApiSettings.php
index 8605455aa..2daaddef2 100755
--- a/app/Http/Controllers/Common/ApiSettings.php
+++ b/app/Http/Controllers/Common/ApiSettings.php
@@ -56,9 +56,9 @@ class ApiSettings extends Controller
             // dd($request->input());
             DB::table('settings_system')
             ->where('id', 1)
-            ->update(['api_enable'  => Input::get('api_enable'),
+            ->update(['api_enable' => Input::get('api_enable'),
                 'api_key_mandatory' => Input::get('api_key_mandatory'),
-                'api_key'           => Input::get('api_key'), ]);
+                'api_key' => Input::get('api_key'), ]);
             $settings = $this->api;
             if ($settings->get()->count() > 0) {
                 foreach ($settings->get() as $set) {
diff --git a/app/Http/Controllers/Common/CommonMailer.php b/app/Http/Controllers/Common/CommonMailer.php
index a5b220556..7254beaca 100644
--- a/app/Http/Controllers/Common/CommonMailer.php
+++ b/app/Http/Controllers/Common/CommonMailer.php
@@ -9,7 +9,7 @@ class CommonMailer
     public function setSmtpDriver($config)
     {
         try {
-            if (!$config) {
+            if (! $config) {
                 return false;
             }
             $https = [];
@@ -34,7 +34,7 @@ class CommonMailer
 
     public function setMailGunDriver($config)
     {
-        if (!$config) {
+        if (! $config) {
             return false;
         }
 
diff --git a/app/Http/Controllers/Common/NotificationController.php b/app/Http/Controllers/Common/NotificationController.php
index e1ac4659b..5c58e5ae5 100644
--- a/app/Http/Controllers/Common/NotificationController.php
+++ b/app/Http/Controllers/Common/NotificationController.php
@@ -41,10 +41,10 @@ class NotificationController extends Controller
     /**
      * This function is used to create in app notifications.
      *
-     * @param type $model_id
-     * @param type $userid_created
-     * @param type $type_id
-     * @param type $forwhome
+     * @param  type  $model_id
+     * @param  type  $userid_created
+     * @param  type  $type_id
+     * @param  type  $forwhome
      */
     public function create($model_id, $userid_created, $type_id, $forwhome = [])
     {
@@ -70,8 +70,7 @@ class NotificationController extends Controller
     /**
      * This function is to mark all ticket to read status.
      *
-     * @param type $id
-     *
+     * @param  type  $id
      * @return int
      */
     public function markAllRead($id)
@@ -88,8 +87,7 @@ class NotificationController extends Controller
     /**
      * This function to mark read.
      *
-     * @param type $id
-     *
+     * @param  type  $id
      * @return int
      */
     public function markRead($id)
@@ -118,8 +116,7 @@ class NotificationController extends Controller
     /**
      * function to delete notifications.
      *
-     * @param type $id
-     *
+     * @param  type  $id
      * @return int
      */
     public function delete($id)
diff --git a/app/Http/Controllers/Common/PhpMailController.php b/app/Http/Controllers/Common/PhpMailController.php
index eb0ced449..0cfb85e4e 100644
--- a/app/Http/Controllers/Common/PhpMailController.php
+++ b/app/Http/Controllers/Common/PhpMailController.php
@@ -57,7 +57,6 @@ class PhpMailController extends Controller
      *
      * @param type Reg        $reg
      * @param type Department $dept_id
-     *
      * @return type integer
      */
     public function mailfrom($reg, $dept_id)
@@ -183,12 +182,12 @@ class PhpMailController extends Controller
         switch ($mail->sending_protocol) {
             case 'smtp':
                 $config = ['host' => $mail->sending_host,
-                    'port'        => $mail->sending_port,
-                    'security'    => $mail->sending_encryption,
-                    'username'    => $mail->email_address,
-                    'password'    => $mail->password,
+                    'port' => $mail->sending_port,
+                    'security' => $mail->sending_encryption,
+                    'username' => $mail->email_address,
+                    'password' => $mail->password,
                 ];
-                if (!$this->commonMailer->setSmtpDriver($config)) {
+                if (! $this->commonMailer->setSmtpDriver($config)) {
                     \Log::info('Invaid configuration :- '.$config);
 
                     return 'invalid mail configuration';
@@ -196,8 +195,8 @@ class PhpMailController extends Controller
                 break;
             case 'send_mail':
                 $config = [
-                    'host'     => \Config::get('mail.host'),
-                    'port'     => \Config::get('mail.port'),
+                    'host' => \Config::get('mail.host'),
+                    'port' => \Config::get('mail.port'),
                     'security' => \Config::get('mail.encryption'),
                     'username' => \Config::get('mail.username'),
                     'password' => \Config::get('mail.password'),
@@ -279,8 +278,8 @@ class PhpMailController extends Controller
         $short = 'database';
         $field = [
             'driver' => 'database',
-            'table'  => 'jobs',
-            'queue'  => 'default',
+            'table' => 'jobs',
+            'queue' => 'default',
             'expire' => 60,
         ];
         $queue = new \App\Model\MailJob\QueueService();
diff --git a/app/Http/Controllers/Common/SettingsController.php b/app/Http/Controllers/Common/SettingsController.php
index fe62eaf31..9322fd230 100644
--- a/app/Http/Controllers/Common/SettingsController.php
+++ b/app/Http/Controllers/Common/SettingsController.php
@@ -124,7 +124,6 @@ class SettingsController extends Controller
      *
      * @param type Footer  $footer
      * @param type Request $request
-     *
      * @return type response
      */
     public function edit_widget($id, Widgets $widgets, Request $request)
@@ -202,7 +201,6 @@ class SettingsController extends Controller
      *
      * @param type Footer  $footer
      * @param type Request $request
-     *
      * @return type response
      */
     public function edit_social_buttons($id, Widgets $widgets, Request $request)
@@ -262,7 +260,6 @@ class SettingsController extends Controller
      *
      * @param type Settings $set
      * @param type Request  $request
-     *
      * @return type view
      */
     public function PostSettings(Settings $set, Request $request)
@@ -373,8 +370,7 @@ class SettingsController extends Controller
     /**
      * After plugin post.
      *
-     * @param Request $request
-     *
+     * @param  Request  $request
      * @return type
      */
     public function PostPlugins(Request $request)
@@ -382,7 +378,7 @@ class SettingsController extends Controller
         $this->validate($request, ['plugin' => 'required|mimes:application/zip,zip,Zip']);
 
         try {
-            if (!extension_loaded('zip')) {
+            if (! extension_loaded('zip')) {
                 throw new Exception('Please enable zip extension in your php');
             }
             $plug = new Plugin();
@@ -452,16 +448,15 @@ class SettingsController extends Controller
     /**
      * Delete the directory.
      *
-     * @param type $dir
-     *
+     * @param  type  $dir
      * @return bool
      */
     public function deleteDirectory($dir)
     {
-        if (!file_exists($dir)) {
+        if (! file_exists($dir)) {
             return true;
         }
-        if (!is_dir($dir)) {
+        if (! is_dir($dir)) {
             return unlink($dir);
         }
         foreach (scandir($dir) as $item) {
@@ -469,7 +464,7 @@ class SettingsController extends Controller
                 continue;
             }
             chmod($dir.DIRECTORY_SEPARATOR.$item, 0777);
-            if (!$this->deleteDirectory($dir.DIRECTORY_SEPARATOR.$item)) {
+            if (! $this->deleteDirectory($dir.DIRECTORY_SEPARATOR.$item)) {
                 return false;
             }
         }
@@ -582,7 +577,7 @@ class SettingsController extends Controller
     {
         $plugs = new Plugin();
         $plug = $plugs->where('name', $slug)->first();
-        if (!$plug) {
+        if (! $plug) {
             $plugs->create(['name' => $slug, 'path' => $slug, 'status' => 1]);
 
             return redirect()->back()->with('success', 'Status has changed');
diff --git a/app/Http/Controllers/Common/TemplateController.php b/app/Http/Controllers/Common/TemplateController.php
index 1a36b2516..444015fcc 100644
--- a/app/Http/Controllers/Common/TemplateController.php
+++ b/app/Http/Controllers/Common/TemplateController.php
@@ -52,8 +52,7 @@ class TemplateController extends Controller
      * Show template
      * This template to show a particular template.
      *
-     * @param type $id
-     *
+     * @param  type  $id
      * @return type view
      */
     public function showTemplate($id)
@@ -70,8 +69,7 @@ class TemplateController extends Controller
     /**
      * This function is used to display chumper datatables of the template list.
      *
-     * @param \Illuminate\Http\Request $request
-     *
+     * @param  \Illuminate\Http\Request  $request
      * @return type datatable
      */
     public function GetTemplates(Request $request)
@@ -109,8 +107,7 @@ class TemplateController extends Controller
     /**
      * To store a set of templates.
      *
-     * @param \App\Http\Requests\helpdesk\TemplateRequest $request
-     *
+     * @param  \App\Http\Requests\helpdesk\TemplateRequest  $request
      * @return type redirect
      */
     public function store(TemplateRequest $request)
@@ -127,8 +124,7 @@ class TemplateController extends Controller
     /**
      * function to get the edit page of template.
      *
-     * @param type $id
-     *
+     * @param  type  $id
      * @return type
      */
     public function edit($id)
@@ -147,9 +143,8 @@ class TemplateController extends Controller
     /**
      * function to update a template.
      *
-     * @param type                                      $id
-     * @param \App\Http\Requests\helpdesk\TemplateUdate $request
-     *
+     * @param  type  $id
+     * @param  \App\Http\Requests\helpdesk\TemplateUdate  $request
      * @return type
      */
     public function update($id, TemplateUdate $request)
@@ -168,15 +163,14 @@ class TemplateController extends Controller
     /**
      * function to delete a template.
      *
-     * @param int $id
-     *
+     * @param  int  $id
      * @return Response
      */
     public function destroy(Request $request)
     {
         try {
             $ids = $request->input('select');
-            if (!empty($ids)) {
+            if (! empty($ids)) {
                 foreach ($ids as $id) {
                     $template = $this->template->where('id', $id)->first();
                     if ($template) {
@@ -217,8 +211,7 @@ class TemplateController extends Controller
     /**
      * function to show the templates.
      *
-     * @param type $id
-     *
+     * @param  type  $id
      * @return type Mixed
      */
     public function show($id)
diff --git a/app/Http/Controllers/Common/TemplateSetController.php b/app/Http/Controllers/Common/TemplateSetController.php
index a76c15063..fcfdd9ebd 100644
--- a/app/Http/Controllers/Common/TemplateSetController.php
+++ b/app/Http/Controllers/Common/TemplateSetController.php
@@ -51,8 +51,7 @@ class TemplateSetController extends Controller
     /**
      * Store a newly created resource in storage.
      *
-     * @param \Illuminate\Http\Request $request
-     *
+     * @param  \Illuminate\Http\Request  $request
      * @return \Illuminate\Http\Response
      */
     public function store(TemplateSet $sets, TemplateSetRequest $request)
@@ -74,8 +73,7 @@ class TemplateSetController extends Controller
     /**
      * Display the specified resource.
      *
-     * @param int $id
-     *
+     * @param  int  $id
      * @return \Illuminate\Http\Response
      */
     public function activateSet($id)
@@ -97,8 +95,7 @@ class TemplateSetController extends Controller
     /**
      * Show the form for editing the specified resource.
      *
-     * @param int $id
-     *
+     * @param  int  $id
      * @return \Illuminate\Http\Response
      */
     public function show($id)
@@ -113,9 +110,8 @@ class TemplateSetController extends Controller
     /**
      * Update the specified resource in storage.
      *
-     * @param \Illuminate\Http\Request $request
-     * @param int                      $id
-     *
+     * @param  \Illuminate\Http\Request  $request
+     * @param  int  $id
      * @return \Illuminate\Http\Response
      */
     public function update(Request $request, $id)
@@ -126,8 +122,7 @@ class TemplateSetController extends Controller
     /**
      * Remove the specified resource from storage.
      *
-     * @param int $id
-     *
+     * @param  int  $id
      * @return \Illuminate\Http\Response
      */
     public function destroy($id)
diff --git a/app/Http/Controllers/Installer/helpdesk/InstallController.php b/app/Http/Controllers/Installer/helpdesk/InstallController.php
index 7baadffb5..e308f6075 100644
--- a/app/Http/Controllers/Installer/helpdesk/InstallController.php
+++ b/app/Http/Controllers/Installer/helpdesk/InstallController.php
@@ -218,17 +218,16 @@ class InstallController extends Controller
      * checking prerequisites.
      *
      * @param type InstallerRequest $request
-     *
      * @return type view
      */
     public function accountcheck(Request $request)
     {
         $validator = \Validator::make($request->all(), [
-            'firstname'       => 'required|max:20',
-            'Lastname'        => 'required|max:20',
-            'email'           => 'required|max:50|email',
-            'username'        => 'required|max:50|min:3',
-            'password'        => 'required|min:6',
+            'firstname' => 'required|max:20',
+            'Lastname' => 'required|max:20',
+            'email' => 'required|max:50|email',
+            'username' => 'required|max:50|min:3',
+            'password' => 'required|min:6',
             'confirmpassword' => 'required|same:password',
         ]);
 
@@ -267,7 +266,7 @@ class InstallController extends Controller
         }
 
         $changed = UnAuth::changeLanguage($language);
-        if (!$changed) {
+        if (! $changed) {
             return \Redirect::back()->with('fails', 'Invalid language');
         }
 
@@ -286,14 +285,14 @@ class InstallController extends Controller
         // creating an user
         $user = User::updateOrCreate(['id' => 1], [
             'first_name' => $firstname,
-            'last_name'  => $lastname,
-            'email'      => $email,
-            'user_name'  => $username,
-            'password'   => Hash::make($password),
+            'last_name' => $lastname,
+            'email' => $email,
+            'user_name' => $username,
+            'password' => Hash::make($password),
             //'assign_group' => 1,
             'primary_dpt' => 1,
-            'active'      => 1,
-            'role'        => 'admin',
+            'active' => 1,
+            'role' => 'admin',
         ]);
 
         // checking if the user have been created
@@ -455,7 +454,7 @@ class InstallController extends Controller
         if (is_file(base_path().DIRECTORY_SEPARATOR.'.env')) {
             unlink(base_path().DIRECTORY_SEPARATOR.'.env');
         }
-        if (!is_file(base_path().DIRECTORY_SEPARATOR.'example.env')) {
+        if (! is_file(base_path().DIRECTORY_SEPARATOR.'example.env')) {
             fopen(base_path().DIRECTORY_SEPARATOR.'example.env', 'w');
         }
 
@@ -494,7 +493,7 @@ class InstallController extends Controller
         try {
             $tableNames = \Schema::getConnection()->getDoctrineSchemaManager()->listTableNames();
             if (count($tableNames) === 0) {
-                if (!Cache::get('dummy_data_installation')) {
+                if (! Cache::get('dummy_data_installation')) {
                     Artisan::call('migrate', ['--force' => true]);
                     $db_install_method = 'migrate';
                 } else {
diff --git a/app/Http/Controllers/Job/QueueController.php b/app/Http/Controllers/Job/QueueController.php
index fe5903ba0..3d2192961 100644
--- a/app/Http/Controllers/Job/QueueController.php
+++ b/app/Http/Controllers/Job/QueueController.php
@@ -34,7 +34,7 @@ class QueueController extends Controller
         try {
             $queues = new QueueService();
             $queue = $queues->find($id);
-            if (!$queue) {
+            if (! $queue) {
                 throw new Exception('Sorry we can not find your request');
             }
 
@@ -50,7 +50,7 @@ class QueueController extends Controller
             $values = $request->except('_token');
             $queues = new QueueService();
             $queue = $queues->find($id);
-            if (!$queue) {
+            if (! $queue) {
                 throw new Exception('Sorry we can not find your request');
             }
             $setting = new FaveoQueue();
@@ -64,8 +64,8 @@ class QueueController extends Controller
                 foreach ($values as $key => $value) {
                     $setting->create([
                         'service_id' => $id,
-                        'key'        => $key,
-                        'value'      => $value,
+                        'key' => $key,
+                        'value' => $value,
                     ]);
                 }
             }
@@ -82,7 +82,7 @@ class QueueController extends Controller
             $queues = new QueueService();
             $queue = $queues->find($id);
             $active_queue = $queues->where('status', 1)->first();
-            if (!$queue) {
+            if (! $queue) {
                 throw new Exception('Sorry we can not find your request');
             }
             if ($queue->isActivate() == false && $id != 1 && $id != 2) {
diff --git a/app/Http/Controllers/Update/UpgradeController.php b/app/Http/Controllers/Update/UpgradeController.php
index d694ca3fa..357d6bc5d 100644
--- a/app/Http/Controllers/Update/UpgradeController.php
+++ b/app/Http/Controllers/Update/UpgradeController.php
@@ -31,12 +31,12 @@ class UpgradeController extends Controller
             $order_number = '44596328';
             $url = env('APP_URL');
             $data = [
-                'serial_key'   => $serial_key,
+                'serial_key' => $serial_key,
                 'order_number' => $order_number,
-                'name'         => $name,
-                'version'      => Utility::getFileVersion(),
+                'name' => $name,
+                'version' => Utility::getFileVersion(),
                 'request_type' => 'check_update',
-                'url'          => $url,
+                'url' => $url,
             ];
             $data = Utility::encryptByFaveoPublicKey(json_encode($data));
             //dd($data);
@@ -91,12 +91,12 @@ class UpgradeController extends Controller
         );
 
         $newUpdate = file_get_contents($download_url, false, $context);
-        if (!is_dir("$this->dir/UPDATES/")) {
+        if (! is_dir("$this->dir/UPDATES/")) {
             \File::makeDirectory($this->dir.'/UPDATES/', 0777);
         }
 
         $dlHandler = fopen($this->dir.'/UPDATES/'.'/faveo-helpdesk-master.zip', 'w');
-        if (!fwrite($dlHandler, $newUpdate)) {
+        if (! fwrite($dlHandler, $newUpdate)) {
             echo '<p>Could not save new update. Operation aborted.</p>';
             exit();
         }
@@ -115,7 +115,7 @@ class UpgradeController extends Controller
 
                 return 0;
             }
-            if (!extension_loaded('zip')) {
+            if (! extension_loaded('zip')) {
                 echo '<ul class=list-unstyled>';
                 echo "<li style='color:red;'>Sorry we can not process your request because you don't have ZIP extension contact your system admin</li>";
                 echo '</ul>';
@@ -139,14 +139,14 @@ class UpgradeController extends Controller
                 }
 
                 //Make the directory if we need to...
-                if (!is_dir($update.'/'.$thisFileDir.'/')) {
+                if (! is_dir($update.'/'.$thisFileDir.'/')) {
                     \File::makeDirectory($update.'/'.$thisFileDir, 0775, true, true);
                     // mkdir($update.'/'. $thisFileDir, 0775);
                     echo '<li style="color:white;">Created Directory '.$thisFileDir.'</li>';
                 }
 
                 //Overwrite the file
-                if (!is_dir($update.'/'.$thisFileName)) {
+                if (! is_dir($update.'/'.$thisFileName)) {
                     echo '<li style="color:white;">'.$thisFileName.'...........';
                     $contents = zip_entry_read($aF, zip_entry_filesize($aF));
                     $contents = str_replace("\r\n", "\n", $contents);
@@ -283,7 +283,7 @@ class UpgradeController extends Controller
                 if ($latest_version > $current_version) {
                     echo '<p>New Update Found: v'.$latest_version.'</p>';
                     $found = true;
-                    if (!is_file("$this->dir/UPDATES/faveo-helpdesk-master.zip")) {
+                    if (! is_file("$this->dir/UPDATES/faveo-helpdesk-master.zip")) {
                         if ($request->get('dodownload') == true) {
                             $download_url = $this->downloadLatestCode();
                             if ($download_url != null) {
@@ -325,7 +325,7 @@ class UpgradeController extends Controller
     {
         try {
             $curl = Utility::_isCurl();
-            if (!$curl) {
+            if (! $curl) {
                 throw new Exception('Please enable your curl function to check latest update');
             }
             $ch = curl_init();
@@ -347,7 +347,7 @@ class UpgradeController extends Controller
     {
         try {
             $curl = Utility::_isCurl();
-            if (!$curl) {
+            if (! $curl) {
                 throw new Exception('Please enable your curl function to check latest update');
             }
             $ch = curl_init();
@@ -371,7 +371,7 @@ class UpgradeController extends Controller
     {
         try {
             $curl = Utility::_isCurl();
-            if (!$curl) {
+            if (! $curl) {
                 throw new Exception('Please enable your curl function to check latest update');
             }
             $ch = curl_init();
diff --git a/app/Http/Kernel.php b/app/Http/Kernel.php
index 1ccf0b6f6..6c5749415 100644
--- a/app/Http/Kernel.php
+++ b/app/Http/Kernel.php
@@ -48,25 +48,25 @@ class Kernel extends HttpKernel
      * @var array
      */
     protected $routeMiddleware = [
-        'auth'             => \App\Http\Middleware\Authenticate::class,
-        'auth.basic'       => \Illuminate\Auth\Middleware\AuthenticateWithBasicAuth::class,
-        'can'              => \Illuminate\Auth\Middleware\Authorize::class,
-        'guest'            => \App\Http\Middleware\RedirectIfAuthenticated::class,
-        'throttle'         => \Illuminate\Routing\Middleware\ThrottleRequests::class,
-        'roles'            => \App\Http\Middleware\CheckRole::class,
-        'role.agent'       => \App\Http\Middleware\CheckRoleAgent::class,
-        'role.user'        => \App\Http\Middleware\CheckRoleUser::class,
-        'api'              => \App\Http\Middleware\ApiKey::class,
-        'jwt.authOveride'  => \App\Http\Middleware\JwtAuthenticate::class,
-        'update'           => \App\Http\Middleware\CheckUpdate::class,
-        'board'            => \App\Http\Middleware\CheckBoard::class,
-        'install'          => \App\Http\Middleware\Install::class,
-        'redirect'         => \App\Http\Middleware\Redirect::class,
-        'installer'        => \App\Http\Middleware\IsInstalled::class,
-        'force.option'     => \App\Http\Middleware\TicketViewURL::class,
-        'verified'         => \Illuminate\Auth\Middleware\EnsureEmailIsVerified::class,
+        'auth' => \App\Http\Middleware\Authenticate::class,
+        'auth.basic' => \Illuminate\Auth\Middleware\AuthenticateWithBasicAuth::class,
+        'can' => \Illuminate\Auth\Middleware\Authorize::class,
+        'guest' => \App\Http\Middleware\RedirectIfAuthenticated::class,
+        'throttle' => \Illuminate\Routing\Middleware\ThrottleRequests::class,
+        'roles' => \App\Http\Middleware\CheckRole::class,
+        'role.agent' => \App\Http\Middleware\CheckRoleAgent::class,
+        'role.user' => \App\Http\Middleware\CheckRoleUser::class,
+        'api' => \App\Http\Middleware\ApiKey::class,
+        'jwt.authOveride' => \App\Http\Middleware\JwtAuthenticate::class,
+        'update' => \App\Http\Middleware\CheckUpdate::class,
+        'board' => \App\Http\Middleware\CheckBoard::class,
+        'install' => \App\Http\Middleware\Install::class,
+        'redirect' => \App\Http\Middleware\Redirect::class,
+        'installer' => \App\Http\Middleware\IsInstalled::class,
+        'force.option' => \App\Http\Middleware\TicketViewURL::class,
+        'verified' => \Illuminate\Auth\Middleware\EnsureEmailIsVerified::class,
         'password.confirm' => \Illuminate\Auth\Middleware\RequirePassword::class,
-        'cache.headers'    => \Illuminate\Http\Middleware\SetCacheHeaders::class,
-        'signed'           => \Illuminate\Routing\Middleware\ValidateSignature::class,
+        'cache.headers' => \Illuminate\Http\Middleware\SetCacheHeaders::class,
+        'signed' => \Illuminate\Routing\Middleware\ValidateSignature::class,
     ];
 }
diff --git a/app/Http/Middleware/ApiKey.php b/app/Http/Middleware/ApiKey.php
index 7ad0170c0..6e6463723 100644
--- a/app/Http/Middleware/ApiKey.php
+++ b/app/Http/Middleware/ApiKey.php
@@ -18,9 +18,8 @@ class ApiKey
     /**
      * Handle an incoming request.
      *
-     * @param \Illuminate\Http\Request $request
-     * @param \Closure                 $next
-     *
+     * @param  \Illuminate\Http\Request  $request
+     * @param  \Closure  $next
      * @return mixed
      */
     public function handle($request, Closure $next)
diff --git a/app/Http/Middleware/Authenticate.php b/app/Http/Middleware/Authenticate.php
index 9fa7a70fd..573e06752 100644
--- a/app/Http/Middleware/Authenticate.php
+++ b/app/Http/Middleware/Authenticate.php
@@ -22,8 +22,7 @@ class Authenticate
     /**
      * Create a new filter instance.
      *
-     * @param Guard $auth
-     *
+     * @param  Guard  $auth
      * @return void
      */
     public function __construct(Guard $auth)
@@ -34,9 +33,8 @@ class Authenticate
     /**
      * Handle an incoming request.
      *
-     * @param \Illuminate\Http\Request $request
-     * @param \Closure                 $next
-     *
+     * @param  \Illuminate\Http\Request  $request
+     * @param  \Closure  $next
      * @return mixed
      */
     public function handle($request, Closure $next)
diff --git a/app/Http/Middleware/CheckBoard.php b/app/Http/Middleware/CheckBoard.php
index 62796f608..b90b848b6 100644
--- a/app/Http/Middleware/CheckBoard.php
+++ b/app/Http/Middleware/CheckBoard.php
@@ -16,9 +16,8 @@ class CheckBoard
     /**
      * Handle an incoming request.
      *
-     * @param \Illuminate\Http\Request $request
-     * @param \Closure                 $next
-     *
+     * @param  \Illuminate\Http\Request  $request
+     * @param  \Closure  $next
      * @return type Mixed
      */
     public function handle($request, Closure $next)
diff --git a/app/Http/Middleware/CheckRole.php b/app/Http/Middleware/CheckRole.php
index bd444a85e..05247a448 100644
--- a/app/Http/Middleware/CheckRole.php
+++ b/app/Http/Middleware/CheckRole.php
@@ -14,9 +14,8 @@ class CheckRole
     /**
      * Handle an incoming request.
      *
-     * @param \Illuminate\Http\Request $request
-     * @param \Closure                 $next
-     *
+     * @param  \Illuminate\Http\Request  $request
+     * @param  \Closure  $next
      * @return mixed
      */
     public function handle($request, Closure $next)
diff --git a/app/Http/Middleware/CheckRoleAgent.php b/app/Http/Middleware/CheckRoleAgent.php
index c6c2f6edd..f8af176a8 100644
--- a/app/Http/Middleware/CheckRoleAgent.php
+++ b/app/Http/Middleware/CheckRoleAgent.php
@@ -14,9 +14,8 @@ class CheckRoleAgent
     /**
      * Handle an incoming request.
      *
-     * @param \Illuminate\Http\Request $request
-     * @param \Closure                 $next
-     *
+     * @param  \Illuminate\Http\Request  $request
+     * @param  \Closure  $next
      * @return mixed
      */
     public function handle($request, Closure $next)
diff --git a/app/Http/Middleware/CheckRoleUser.php b/app/Http/Middleware/CheckRoleUser.php
index 79e6109ea..c8e4db18b 100644
--- a/app/Http/Middleware/CheckRoleUser.php
+++ b/app/Http/Middleware/CheckRoleUser.php
@@ -14,9 +14,8 @@ class CheckRoleUser
     /**
      * Handle an incoming request.
      *
-     * @param \Illuminate\Http\Request $request
-     * @param \Closure                 $next
-     *
+     * @param  \Illuminate\Http\Request  $request
+     * @param  \Closure  $next
      * @return mixed
      */
     public function handle($request, Closure $next)
diff --git a/app/Http/Middleware/CheckUpdate.php b/app/Http/Middleware/CheckUpdate.php
index 2a2b2d79d..1901c65ca 100644
--- a/app/Http/Middleware/CheckUpdate.php
+++ b/app/Http/Middleware/CheckUpdate.php
@@ -12,9 +12,8 @@ class CheckUpdate
     /**
      * Handle an incoming request.
      *
-     * @param \Illuminate\Http\Request $request
-     * @param \Closure                 $next
-     *
+     * @param  \Illuminate\Http\Request  $request
+     * @param  \Closure  $next
      * @return mixed
      */
     public function handle($request, Closure $next)
@@ -47,7 +46,7 @@ class CheckUpdate
     public function checkNewUpdate()
     {
         $notify = new BarNotification();
-        if (!\Schema::hasTable('bar_notifications')) {
+        if (! \Schema::hasTable('bar_notifications')) {
             $url = url('database-upgrade');
             //$string = "Your Database is outdated please upgrade <a href=$url>Now !</a>";
             echo view('themes.default1.update.database', compact('url'));
@@ -65,7 +64,7 @@ class CheckUpdate
                 }
             }
             if (count($notifications) > 0) {
-                if (!array_key_exists('new-version', $notifications)) {
+                if (! array_key_exists('new-version', $notifications)) {
                     $check_version = $this->checkNewVersion();
                     if ($check_version == true) {
                         $notify->create(['key' => 'new-version', 'value' => 'new version found please click <a href='.url('file-update').'><b>here to download</b></a>']);
diff --git a/app/Http/Middleware/Install.php b/app/Http/Middleware/Install.php
index 66485f062..56c3119b3 100644
--- a/app/Http/Middleware/Install.php
+++ b/app/Http/Middleware/Install.php
@@ -9,9 +9,8 @@ class Install
     /**
      * Handle an incoming request.
      *
-     * @param \Illuminate\Http\Request $request
-     * @param \Closure                 $next
-     *
+     * @param  \Illuminate\Http\Request  $request
+     * @param  \Closure  $next
      * @return mixed
      */
     public function handle($request, Closure $next)
diff --git a/app/Http/Middleware/IsInstalled.php b/app/Http/Middleware/IsInstalled.php
index bfe862801..88a2dff7b 100644
--- a/app/Http/Middleware/IsInstalled.php
+++ b/app/Http/Middleware/IsInstalled.php
@@ -9,14 +9,13 @@ class IsInstalled
     /**
      * Handle an incoming request.
      *
-     * @param \Illuminate\Http\Request $request
-     * @param \Closure                 $next
-     *
+     * @param  \Illuminate\Http\Request  $request
+     * @param  \Closure  $next
      * @return mixed
      */
     public function handle($request, Closure $next)
     {
-        if (!isInstall()) {
+        if (! isInstall()) {
             return $next($request);
         } else {
             if ($request->isJson()) {
diff --git a/app/Http/Middleware/JwtAuthenticate.php b/app/Http/Middleware/JwtAuthenticate.php
index 7b1a38006..f2e8ca83b 100644
--- a/app/Http/Middleware/JwtAuthenticate.php
+++ b/app/Http/Middleware/JwtAuthenticate.php
@@ -26,12 +26,11 @@ class JwtAuthenticate extends BaseMiddleware
     /**
      * Handle an incoming request.
      *
-     * @param \Illuminate\Http\Request $request
-     * @param \Closure                 $next
+     * @param  \Illuminate\Http\Request  $request
+     * @param  \Closure  $next
+     * @return mixed
      *
      * @throws \Symfony\Component\HttpKernel\Exception\UnauthorizedHttpException
-     *
-     * @return mixed
      */
     public function handle($request, Closure $next)
     {
diff --git a/app/Http/Middleware/Redirect.php b/app/Http/Middleware/Redirect.php
index e250d76cc..812317477 100644
--- a/app/Http/Middleware/Redirect.php
+++ b/app/Http/Middleware/Redirect.php
@@ -9,9 +9,8 @@ class Redirect
     /**
      * Handle an incoming request.
      *
-     * @param \Illuminate\Http\Request $request
-     * @param \Closure                 $next
-     *
+     * @param  \Illuminate\Http\Request  $request
+     * @param  \Closure  $next
      * @return mixed
      */
     public function handle($request, Closure $next)
diff --git a/app/Http/Middleware/RedirectIfAuthenticated.php b/app/Http/Middleware/RedirectIfAuthenticated.php
index 539729fc3..e362c12d0 100644
--- a/app/Http/Middleware/RedirectIfAuthenticated.php
+++ b/app/Http/Middleware/RedirectIfAuthenticated.php
@@ -11,10 +11,9 @@ class RedirectIfAuthenticated
     /**
      * Handle an incoming request.
      *
-     * @param \Illuminate\Http\Request $request
+     * @param  \Illuminate\Http\Request  $request
      * @param  \Closure(\Illuminate\Http\Request): (\Illuminate\Http\Response|\Illuminate\Http\RedirectResponse)  $next
-     * @param string|null ...$guards
-     *
+     * @param  string|null  ...$guards
      * @return \Illuminate\Http\Response|\Illuminate\Http\RedirectResponse
      */
     public function handle(Request $request, Closure $next, ...$guards)
diff --git a/app/Http/Middleware/TicketViewURL.php b/app/Http/Middleware/TicketViewURL.php
index 679f3905b..7fba3f5fc 100644
--- a/app/Http/Middleware/TicketViewURL.php
+++ b/app/Http/Middleware/TicketViewURL.php
@@ -12,9 +12,8 @@ class TicketViewURL
     /**
      * Handle an incoming request.
      *
-     * @param \Illuminate\Http\Request $request
-     * @param \Closure                 $next
-     *
+     * @param  \Illuminate\Http\Request  $request
+     * @param  \Closure  $next
      * @return mixed
      */
     public function handle($request, Closure $next)
@@ -28,11 +27,11 @@ class TicketViewURL
         if (count(Request::all()) == 0) {
             return \Redirect::to('tickets?show%5B%5D=inbox&departments%5B%5D=All');
         } else {
-            if (!array_key_exists('show', Request::all()) && !array_key_exists('departments', Request::all())) {
+            if (! array_key_exists('show', Request::all()) && ! array_key_exists('departments', Request::all())) {
                 return \Redirect::to($request_str.'&show%5B%5D=inbox&departments%5B%5D=All');
-            } elseif (!array_key_exists('show', Request::all()) && array_key_exists('departments', Request::all())) {
+            } elseif (! array_key_exists('show', Request::all()) && array_key_exists('departments', Request::all())) {
                 return \Redirect::to($request_str.'&show%5B%5D=inbox');
-            } elseif (array_key_exists('show', Request::all()) && !array_key_exists('departments', Request::all())) {
+            } elseif (array_key_exists('show', Request::all()) && ! array_key_exists('departments', Request::all())) {
                 return \Redirect::to($request_str.'&departments%5B%5D=All');
             } else {
                 // do nothing
diff --git a/app/Http/Middleware/VerifyCsrfToken.php b/app/Http/Middleware/VerifyCsrfToken.php
index a9a1e2e7b..ccabe5e1e 100644
--- a/app/Http/Middleware/VerifyCsrfToken.php
+++ b/app/Http/Middleware/VerifyCsrfToken.php
@@ -23,9 +23,8 @@ class VerifyCsrfToken extends BaseVerifier
     /**
      * Handle an incoming request.
      *
-     * @param \Illuminate\Http\Request $request
-     * @param \Closure                 $next
-     *
+     * @param  \Illuminate\Http\Request  $request
+     * @param  \Closure  $next
      * @return mixed
      */
     public function handle($request, Closure $next)
diff --git a/app/Http/Requests/helpdesk/AgentRequest.php b/app/Http/Requests/helpdesk/AgentRequest.php
index 2f19c576c..927adb134 100644
--- a/app/Http/Requests/helpdesk/AgentRequest.php
+++ b/app/Http/Requests/helpdesk/AgentRequest.php
@@ -35,18 +35,18 @@ class AgentRequest extends Request
         }
 
         return [
-            'user_name'  => 'required|unique:users|max:30',
+            'user_name' => 'required|unique:users|max:30',
             'first_name' => 'required|max:30',
             // 'last_name'  => 'required|max:30',
-            'email'  => 'required|unique:users',
+            'email' => 'required|unique:users',
             'active' => 'required',
             // 'account_status' => 'required',
-            'group'              => 'required',
+            'group' => 'required',
             'primary_department' => 'required',
-            'agent_time_zone'    => 'required',
+            'agent_time_zone' => 'required',
             // 'phone_number' => 'phone:IN',
             'mobile' => 'unique:users',
-            'team'   => 'required',
+            'team' => 'required',
         ];
     }
 
@@ -64,19 +64,19 @@ class AgentRequest extends Request
         $settings = $settings->select('status')->where('option_name', '=', 'send_otp')->first();
         if ($settings->status == '1' || $settings->status == 1) {
             return [
-                'user_name'  => 'required|unique:users|max:30',
+                'user_name' => 'required|unique:users|max:30',
                 'first_name' => 'required|max:30',
                 // 'last_name'           => 'required|max:30',
-                'email'  => 'required|unique:users',
+                'email' => 'required|unique:users',
                 'active' => 'required',
                 // 'account_status'       => 'required',
-                'group'              => 'required',
+                'group' => 'required',
                 'primary_department' => 'required',
-                'agent_time_zone'    => 'required',
+                'agent_time_zone' => 'required',
                 // 'phone_number' => 'phone:IN',
                 // 'mobile' => 'phone:IN',
-                'team'         => 'required',
-                'mobile'       => 'required|unique:users',
+                'team' => 'required',
+                'mobile' => 'required|unique:users',
                 'country_code' => 'required',
             ];
         } else {
diff --git a/app/Http/Requests/helpdesk/AgentUpdate.php b/app/Http/Requests/helpdesk/AgentUpdate.php
index a587f44bb..abb8be12b 100644
--- a/app/Http/Requests/helpdesk/AgentUpdate.php
+++ b/app/Http/Requests/helpdesk/AgentUpdate.php
@@ -29,17 +29,17 @@ class AgentUpdate extends Request
     public function rules()
     {
         return [
-            'user_name'  => 'required|max:30|min:3|unique:users,user_name,'.$this->segment(2),
+            'user_name' => 'required|max:30|min:3|unique:users,user_name,'.$this->segment(2),
             'first_name' => 'required|max:30',
             // 'last_name'           => 'required|max:30',
-            'email'              => 'required|email|unique:users,email,'.$this->segment(2),
-            'active'             => 'required',
-            'role'               => 'required',
-            'group'              => 'required',
+            'email' => 'required|email|unique:users,email,'.$this->segment(2),
+            'active' => 'required',
+            'role' => 'required',
+            'group' => 'required',
             'primary_department' => 'required',
-            'agent_time_zone'    => 'required',
-            'team'               => 'required',
-            'mobile'             => 'unique:users,mobile,'.$this->segment(2),
+            'agent_time_zone' => 'required',
+            'team' => 'required',
+            'mobile' => 'unique:users,mobile,'.$this->segment(2),
         ];
     }
 }
diff --git a/app/Http/Requests/helpdesk/ArticleRequest.php b/app/Http/Requests/helpdesk/ArticleRequest.php
index f431060e0..74b7c598a 100644
--- a/app/Http/Requests/helpdesk/ArticleRequest.php
+++ b/app/Http/Requests/helpdesk/ArticleRequest.php
@@ -24,7 +24,7 @@ class ArticleRequest extends Request
     public function rules()
     {
         return [
-            'name'        => 'required',
+            'name' => 'required',
             'description' => 'required',
         ];
     }
diff --git a/app/Http/Requests/helpdesk/BanRequest.php b/app/Http/Requests/helpdesk/BanRequest.php
index 53a592c61..6f2a28d6e 100644
--- a/app/Http/Requests/helpdesk/BanRequest.php
+++ b/app/Http/Requests/helpdesk/BanRequest.php
@@ -30,7 +30,7 @@ class BanRequest extends Request
     {
         return [
             'email' => 'required|email',
-            'ban'   => 'required',
+            'ban' => 'required',
         ];
     }
 }
diff --git a/app/Http/Requests/helpdesk/BanlistRequest.php b/app/Http/Requests/helpdesk/BanlistRequest.php
index 17089c6cb..9fc2cea1f 100644
--- a/app/Http/Requests/helpdesk/BanlistRequest.php
+++ b/app/Http/Requests/helpdesk/BanlistRequest.php
@@ -30,7 +30,7 @@ class BanlistRequest extends Request
     {
         return [
             'email' => 'email',
-            'ban'   => 'required',
+            'ban' => 'required',
         ];
     }
 }
diff --git a/app/Http/Requests/helpdesk/CannedRequest.php b/app/Http/Requests/helpdesk/CannedRequest.php
index e2da49024..4ec4d51c1 100644
--- a/app/Http/Requests/helpdesk/CannedRequest.php
+++ b/app/Http/Requests/helpdesk/CannedRequest.php
@@ -29,7 +29,7 @@ class CannedRequest extends Request
     public function rules()
     {
         return [
-            'title'   => 'required|min:2|max:50',
+            'title' => 'required|min:2|max:50',
             'message' => 'required',
         ];
     }
diff --git a/app/Http/Requests/helpdesk/CannedUpdateRequest.php b/app/Http/Requests/helpdesk/CannedUpdateRequest.php
index d3f4efa66..efbe70b5e 100644
--- a/app/Http/Requests/helpdesk/CannedUpdateRequest.php
+++ b/app/Http/Requests/helpdesk/CannedUpdateRequest.php
@@ -29,7 +29,7 @@ class CannedUpdateRequest extends Request
     public function rules()
     {
         return [
-            'title'   => 'required|min:2|max:50',
+            'title' => 'required|min:2|max:50',
             'message' => 'required',
         ];
     }
diff --git a/app/Http/Requests/helpdesk/CheckTicket.php b/app/Http/Requests/helpdesk/CheckTicket.php
index d43cce1f1..d267064bf 100644
--- a/app/Http/Requests/helpdesk/CheckTicket.php
+++ b/app/Http/Requests/helpdesk/CheckTicket.php
@@ -29,7 +29,7 @@ class CheckTicket extends Request
     public function rules()
     {
         return [
-            'email'         => 'required|email',
+            'email' => 'required|email',
             'ticket_number' => 'required',
         ];
     }
diff --git a/app/Http/Requests/helpdesk/ClientRequest.php b/app/Http/Requests/helpdesk/ClientRequest.php
index a4939cbb1..499e5b6bf 100644
--- a/app/Http/Requests/helpdesk/ClientRequest.php
+++ b/app/Http/Requests/helpdesk/ClientRequest.php
@@ -38,12 +38,12 @@ class ClientRequest extends Request
             return $rules;
         }
         $current_rule = [
-            'Name'    => 'required',
-            'Email'   => 'required|email',
+            'Name' => 'required',
+            'Email' => 'required|email',
             'Subject' => 'required',
             'Details' => 'required',
-            'mobile'  => 'numeric',
-            'Phone'   => 'numeric',
+            'mobile' => 'numeric',
+            'Phone' => 'numeric',
         ];
         $custom_rule = $this->getCustomRule();
         $rules = array_merge($current_rule, $custom_rule);
@@ -130,14 +130,14 @@ class ClientRequest extends Request
         $settings = $settings->select('status')->where('option_name', '=', 'send_otp')->first();
         $email_mandatory = $settings->select('status')->where('option_name', '=', 'email_mandatory')->first();
         if (($email_mandatory->status == 0 || $email_mandatory->status == '0')) {
-            if (!\Auth::check()) {
+            if (! \Auth::check()) {
                 return [
-                    'Name'    => 'required',
-                    'Email'   => 'email',
+                    'Name' => 'required',
+                    'Email' => 'email',
                     'Subject' => 'required',
                     'Details' => 'required',
-                    'mobile'  => 'required|numeric',
-                    'Phone'   => 'numeric',
+                    'mobile' => 'required|numeric',
+                    'Phone' => 'numeric',
                 ];
             } else {
                 return [
diff --git a/app/Http/Requests/helpdesk/CommentRequest.php b/app/Http/Requests/helpdesk/CommentRequest.php
index 076f175dd..07303aa41 100644
--- a/app/Http/Requests/helpdesk/CommentRequest.php
+++ b/app/Http/Requests/helpdesk/CommentRequest.php
@@ -24,8 +24,8 @@ class CommentRequest extends Request
     public function rules()
     {
         return [
-            'name'    => 'required|max:10',
-            'email'   => 'required|email',
+            'name' => 'required|max:10',
+            'email' => 'required|email',
             'website' => 'url',
             'comment' => 'required|max:60',
         ];
diff --git a/app/Http/Requests/helpdesk/CompanyRequest.php b/app/Http/Requests/helpdesk/CompanyRequest.php
index 1242264c1..0b0f54409 100644
--- a/app/Http/Requests/helpdesk/CompanyRequest.php
+++ b/app/Http/Requests/helpdesk/CompanyRequest.php
@@ -30,9 +30,9 @@ class CompanyRequest extends Request
     {
         return [
             'company_name' => 'required|max:50',
-            'website'      => 'url',
-            'phone'        => 'numeric',
-            'logo'         => 'image',
+            'website' => 'url',
+            'phone' => 'numeric',
+            'logo' => 'image',
         ];
     }
 }
diff --git a/app/Http/Requests/helpdesk/ContactRequest.php b/app/Http/Requests/helpdesk/ContactRequest.php
index 64cde45f8..86d53c7e0 100644
--- a/app/Http/Requests/helpdesk/ContactRequest.php
+++ b/app/Http/Requests/helpdesk/ContactRequest.php
@@ -24,8 +24,8 @@ class ContactRequest extends Request
     public function rules()
     {
         return [
-            'name'    => 'required',
-            'email'   => 'required|email',
+            'name' => 'required',
+            'email' => 'required|email',
             'subject' => 'required',
             'message' => 'required|max:50',
         ];
diff --git a/app/Http/Requests/helpdesk/CreateTicketRequest.php b/app/Http/Requests/helpdesk/CreateTicketRequest.php
index 311ce2486..bc5081911 100644
--- a/app/Http/Requests/helpdesk/CreateTicketRequest.php
+++ b/app/Http/Requests/helpdesk/CreateTicketRequest.php
@@ -44,13 +44,13 @@ class CreateTicketRequest extends Request
         }
 
         return [
-            'email'      => 'required|email|max:60',
+            'email' => 'required|email|max:60',
             'first_name' => 'required|min:3|max:40',
-            'helptopic'  => 'required',
+            'helptopic' => 'required',
             // 'dept' => 'required',
-            'sla'      => 'required',
-            'subject'  => 'required|min:5',
-            'body'     => 'required|min:10',
+            'sla' => 'required',
+            'subject' => 'required|min:5',
+            'body' => 'required|min:10',
             'priority' => 'required',
         ];
     }
@@ -71,16 +71,16 @@ class CreateTicketRequest extends Request
         // dd($settings->status, $email_mandatory->status);
         if (($settings->status == '1' || $settings->status == 1) && ($email_mandatory->status == '1' || $email_mandatory->status == 1)) {
             return [
-                'email'      => 'required|email|max:60',
+                'email' => 'required|email|max:60',
                 'first_name' => 'required|min:3|max:40',
-                'helptopic'  => 'required',
+                'helptopic' => 'required',
                 // 'dept' => 'required',
-                'sla'      => 'required',
-                'subject'  => 'required|min:5',
-                'body'     => 'required|min:10',
+                'sla' => 'required',
+                'subject' => 'required|min:5',
+                'body' => 'required|min:10',
                 'priority' => 'required',
-                'code'     => 'required',
-                'mobile'   => 'required',
+                'code' => 'required',
+                'mobile' => 'required',
             ];
         } elseif (($settings->status == '0' || $settings->status == 0) && ($email_mandatory->status == '1' || $email_mandatory->status == 1)) {
             return 0;
@@ -101,22 +101,21 @@ class CreateTicketRequest extends Request
      *@category function to make only moble required rule
      *
      *@param null
-     *
      *@return array
      */
     public function onlyMobleRequired()
     {
         return [
-            'email'      => 'email|max:60',
+            'email' => 'email|max:60',
             'first_name' => 'required|min:3|max:40',
-            'helptopic'  => 'required',
+            'helptopic' => 'required',
             // 'dept' => 'required',
-            'sla'      => 'required',
-            'subject'  => 'required|min:5',
-            'body'     => 'required|min:10',
+            'sla' => 'required',
+            'subject' => 'required|min:5',
+            'body' => 'required|min:10',
             'priority' => 'required',
-            'code'     => 'required',
-            'mobile'   => 'required',
+            'code' => 'required',
+            'mobile' => 'required',
         ];
     }
 }
diff --git a/app/Http/Requests/helpdesk/DatabaseRequest.php b/app/Http/Requests/helpdesk/DatabaseRequest.php
index 2986a333c..4b34b3956 100644
--- a/app/Http/Requests/helpdesk/DatabaseRequest.php
+++ b/app/Http/Requests/helpdesk/DatabaseRequest.php
@@ -29,10 +29,10 @@ class DatabaseRequest extends Request
     public function rules()
     {
         return [
-            'default'      => 'required',
-            'host'         => 'required',
+            'default' => 'required',
+            'host' => 'required',
             'databasename' => 'required',
-            'username'     => 'required',
+            'username' => 'required',
             // 'password'      =>  '',
             'port' => 'integer|min:0',
         ];
diff --git a/app/Http/Requests/helpdesk/DiagnoRequest.php b/app/Http/Requests/helpdesk/DiagnoRequest.php
index 6a6a0c7cb..3f0ae1c92 100644
--- a/app/Http/Requests/helpdesk/DiagnoRequest.php
+++ b/app/Http/Requests/helpdesk/DiagnoRequest.php
@@ -29,8 +29,8 @@ class DiagnoRequest extends Request
     public function rules()
     {
         return [
-            'from'    => 'required|email',
-            'to'      => 'required|email',
+            'from' => 'required|email',
+            'to' => 'required|email',
             'subject' => 'required',
             'message' => 'required',
         ];
diff --git a/app/Http/Requests/helpdesk/DiagnosRequest.php b/app/Http/Requests/helpdesk/DiagnosRequest.php
index 0e02f7beb..e34f4bb7d 100644
--- a/app/Http/Requests/helpdesk/DiagnosRequest.php
+++ b/app/Http/Requests/helpdesk/DiagnosRequest.php
@@ -29,8 +29,8 @@ class DiagnosRequest extends Request
     public function rules()
     {
         return [
-            'from'    => 'required',
-            'to'      => 'required|email',
+            'from' => 'required',
+            'to' => 'required|email',
             'subject' => 'required',
             'message' => 'required',
         ];
diff --git a/app/Http/Requests/helpdesk/EmailsEditRequest.php b/app/Http/Requests/helpdesk/EmailsEditRequest.php
index 6547dbc99..f1d0d0fc7 100644
--- a/app/Http/Requests/helpdesk/EmailsEditRequest.php
+++ b/app/Http/Requests/helpdesk/EmailsEditRequest.php
@@ -30,12 +30,12 @@ class EmailsEditRequest extends Request
     {
         return [
             'email_address' => 'email',
-            'email_name'    => 'required',
+            'email_name' => 'required',
             // 'department' => 'required',
             // 'priority' => 'required',
             // 'help_topic' => 'required',
             // 'imap_config' => 'required',
-            'password'  => 'required|min:6',
+            'password' => 'required|min:6',
             'user_name' => 'required',
             // 'sending_host' => 'required',
             // 'sending_port' => 'required',
diff --git a/app/Http/Requests/helpdesk/EmailsRequest.php b/app/Http/Requests/helpdesk/EmailsRequest.php
index 989ab96b4..72db53d5c 100644
--- a/app/Http/Requests/helpdesk/EmailsRequest.php
+++ b/app/Http/Requests/helpdesk/EmailsRequest.php
@@ -30,7 +30,7 @@ class EmailsRequest extends Request
     {
         return [
             'email_address' => 'required|email|unique:emails',
-            'email_name'    => 'required',
+            'email_name' => 'required',
             // 'department' => 'required',
             // 'priority' => 'required',
             // 'help_topic' => 'required',
diff --git a/app/Http/Requests/helpdesk/FormRequest.php b/app/Http/Requests/helpdesk/FormRequest.php
index 28572ddf7..dbf9c7ebd 100644
--- a/app/Http/Requests/helpdesk/FormRequest.php
+++ b/app/Http/Requests/helpdesk/FormRequest.php
@@ -30,9 +30,9 @@ class FormRequest extends Request
     {
         return [
 
-            'title'      => 'required',
-            'label'      => 'required',
-            'type'       => 'required',
+            'title' => 'required',
+            'label' => 'required',
+            'type' => 'required',
             'visibility' => 'required',
         ];
     }
diff --git a/app/Http/Requests/helpdesk/HelptopicRequest.php b/app/Http/Requests/helpdesk/HelptopicRequest.php
index d54129e83..99faf75b5 100644
--- a/app/Http/Requests/helpdesk/HelptopicRequest.php
+++ b/app/Http/Requests/helpdesk/HelptopicRequest.php
@@ -33,8 +33,8 @@ class HelptopicRequest extends Request
             // 'parent_topic' => 'required',
             // 'custom_form' => 'required',
             'department' => 'required',
-            'priority'   => 'required',
-            'sla_plan'   => 'required',
+            'priority' => 'required',
+            'sla_plan' => 'required',
             // 'auto_assign' => 'required',
         ];
     }
diff --git a/app/Http/Requests/helpdesk/HelptopicUpdate.php b/app/Http/Requests/helpdesk/HelptopicUpdate.php
index 4b19dc4e8..ea57c3539 100644
--- a/app/Http/Requests/helpdesk/HelptopicUpdate.php
+++ b/app/Http/Requests/helpdesk/HelptopicUpdate.php
@@ -29,10 +29,10 @@ class HelptopicUpdate extends Request
     public function rules()
     {
         return [
-            'topic'      => 'required|max:50',
+            'topic' => 'required|max:50',
             'department' => 'required',
-            'priority'   => 'required',
-            'sla_plan'   => 'required',
+            'priority' => 'required',
+            'sla_plan' => 'required',
         ];
     }
 }
diff --git a/app/Http/Requests/helpdesk/InstallerRequest.php b/app/Http/Requests/helpdesk/InstallerRequest.php
index f0c78de00..1a61369fe 100644
--- a/app/Http/Requests/helpdesk/InstallerRequest.php
+++ b/app/Http/Requests/helpdesk/InstallerRequest.php
@@ -29,11 +29,11 @@ class InstallerRequest extends Request
     public function rules()
     {
         return [
-            'firstname'       => 'required|max:20',
-            'Lastname'        => 'required|max:20',
-            'email'           => 'required|max:50|email',
-            'username'        => 'required|max:50|min:3',
-            'password'        => 'required|min:6',
+            'firstname' => 'required|max:20',
+            'Lastname' => 'required|max:20',
+            'email' => 'required|max:50|email',
+            'username' => 'required|max:50|min:3',
+            'password' => 'required|min:6',
             'confirmpassword' => 'required|same:password',
         ];
     }
diff --git a/app/Http/Requests/helpdesk/Job/TaskRequest.php b/app/Http/Requests/helpdesk/Job/TaskRequest.php
index 0f1d856ac..64c3c98c3 100644
--- a/app/Http/Requests/helpdesk/Job/TaskRequest.php
+++ b/app/Http/Requests/helpdesk/Job/TaskRequest.php
@@ -24,24 +24,24 @@ class TaskRequest extends Request
     public function rules()
     {
         return [
-            'fetching-commands'     => 'required_if:email_fetching,1',
+            'fetching-commands' => 'required_if:email_fetching,1',
             'notification-commands' => 'required_if:notification_cron,1',
-            'work-commands'         => 'required_if:condition,1',
-            'workflow-dailyAt'      => 'required_if:work-commands,dailyAt',
-            'notification-dailyAt'  => 'required_if:notification-commands,dailyAt',
-            'fetching-dailyAt'      => 'required_if:fetching-commands,dailyAt',
+            'work-commands' => 'required_if:condition,1',
+            'workflow-dailyAt' => 'required_if:work-commands,dailyAt',
+            'notification-dailyAt' => 'required_if:notification-commands,dailyAt',
+            'fetching-dailyAt' => 'required_if:fetching-commands,dailyAt',
         ];
     }
 
     public function messages()
     {
         return [
-            'fetching-commands.required_if'     => 'Please choose your Email Fetching timing',
+            'fetching-commands.required_if' => 'Please choose your Email Fetching timing',
             'notification-commands.required_if' => 'Please choose your Email Notification timing',
-            'work-commands.required_if'         => 'Please choose your Auto-close Workflow timing',
-            'workflow-dailyAt.required_if'      => 'Please enter the time for Auto-close Workflow timing',
-            'notification-dailyAt.required_if'  => 'Please enter the time for Email Notification timing',
-            'fetching-dailyAt.required_if'      => 'Please enter the time for Email Fetching timing',
+            'work-commands.required_if' => 'Please choose your Auto-close Workflow timing',
+            'workflow-dailyAt.required_if' => 'Please enter the time for Auto-close Workflow timing',
+            'notification-dailyAt.required_if' => 'Please enter the time for Email Notification timing',
+            'fetching-dailyAt.required_if' => 'Please enter the time for Email Fetching timing',
 
         ];
     }
diff --git a/app/Http/Requests/helpdesk/LoginRequest.php b/app/Http/Requests/helpdesk/LoginRequest.php
index 641eed539..057703624 100644
--- a/app/Http/Requests/helpdesk/LoginRequest.php
+++ b/app/Http/Requests/helpdesk/LoginRequest.php
@@ -29,7 +29,7 @@ class LoginRequest extends Request
     public function rules()
     {
         return [
-            'email'    => 'required',
+            'email' => 'required',
             'password' => 'required|min:6',
         ];
     }
diff --git a/app/Http/Requests/helpdesk/Mail/MailRequest.php b/app/Http/Requests/helpdesk/Mail/MailRequest.php
index b8e90f170..e3484a67c 100644
--- a/app/Http/Requests/helpdesk/Mail/MailRequest.php
+++ b/app/Http/Requests/helpdesk/Mail/MailRequest.php
@@ -30,9 +30,9 @@ class MailRequest extends Request
         }
 
         $rules = [
-            'email_address'    => $email_address_rule,
-            'email_name'       => 'required',
-            'password'         => 'required',
+            'email_address' => $email_address_rule,
+            'email_name' => 'required',
+            'password' => 'required',
             'sending_protocol' => 'required_if:sending_status,on',
         ];
         $driver = $this->input('sending_protocol');
diff --git a/app/Http/Requests/helpdesk/MessageRequest.php b/app/Http/Requests/helpdesk/MessageRequest.php
index 83da576fa..2450244eb 100644
--- a/app/Http/Requests/helpdesk/MessageRequest.php
+++ b/app/Http/Requests/helpdesk/MessageRequest.php
@@ -26,7 +26,7 @@ class MessageRequest extends Request
         return [
 
             'message_title' => 'required',
-            'message'       => 'required',
+            'message' => 'required',
         ];
     }
 }
diff --git a/app/Http/Requests/helpdesk/OrganizationRequest.php b/app/Http/Requests/helpdesk/OrganizationRequest.php
index 85713191c..f4017aaec 100644
--- a/app/Http/Requests/helpdesk/OrganizationRequest.php
+++ b/app/Http/Requests/helpdesk/OrganizationRequest.php
@@ -30,7 +30,7 @@ class OrganizationRequest extends Request
     {
         return [
 
-            'name'    => 'required|unique:organization',
+            'name' => 'required|unique:organization',
             'website' => 'url',
             // 'phone' => 'size:10',
         ];
diff --git a/app/Http/Requests/helpdesk/OtpVerifyRequest.php b/app/Http/Requests/helpdesk/OtpVerifyRequest.php
index 5c3027fb1..381b77008 100644
--- a/app/Http/Requests/helpdesk/OtpVerifyRequest.php
+++ b/app/Http/Requests/helpdesk/OtpVerifyRequest.php
@@ -29,7 +29,7 @@ class OtpVerifyRequest extends Request
     public function rules()
     {
         return [
-            'email'  => 'required',
+            'email' => 'required',
             'mobile' => 'required',
         ];
     }
diff --git a/app/Http/Requests/helpdesk/PriorityRequest.php b/app/Http/Requests/helpdesk/PriorityRequest.php
index 8718c7d3f..bb19fc23b 100644
--- a/app/Http/Requests/helpdesk/PriorityRequest.php
+++ b/app/Http/Requests/helpdesk/PriorityRequest.php
@@ -30,12 +30,12 @@ class PriorityRequest extends Request
     {
         return [
 
-            'priority'                         => 'required|max:10',
-            'status'                           => 'required',
-            'priority_desc'                    => 'required|max:255',
-            'priority_color'                   => 'required',
-            'ispublic'                         => 'required',
-            'priority_successfully_updated'    => 'priority successfully updated',
+            'priority' => 'required|max:10',
+            'status' => 'required',
+            'priority_desc' => 'required|max:255',
+            'priority_color' => 'required',
+            'ispublic' => 'required',
+            'priority_successfully_updated' => 'priority successfully updated',
             'priority_successfully_created!!!' => 'priority successfully created',
 
         ];
diff --git a/app/Http/Requests/helpdesk/ProfilePassword.php b/app/Http/Requests/helpdesk/ProfilePassword.php
index 4a0858525..5b50e3f04 100644
--- a/app/Http/Requests/helpdesk/ProfilePassword.php
+++ b/app/Http/Requests/helpdesk/ProfilePassword.php
@@ -29,8 +29,8 @@ class ProfilePassword extends Request
     public function rules()
     {
         return [
-            'old_password'     => 'required',
-            'new_password'     => 'required|min:6',
+            'old_password' => 'required',
+            'new_password' => 'required|min:6',
             'confirm_password' => 'required|same:new_password',
         ];
     }
diff --git a/app/Http/Requests/helpdesk/ProfileRequest.php b/app/Http/Requests/helpdesk/ProfileRequest.php
index 3b995c906..cc097aabb 100644
--- a/app/Http/Requests/helpdesk/ProfileRequest.php
+++ b/app/Http/Requests/helpdesk/ProfileRequest.php
@@ -29,9 +29,9 @@ class ProfileRequest extends Request
     public function rules()
     {
         return [
-            'first_name'  => 'required',
+            'first_name' => 'required',
             'profile_pic' => 'mimes:png,jpeg',
-            'mobile'      => $this->checkMobile(),
+            'mobile' => $this->checkMobile(),
         ];
     }
 
diff --git a/app/Http/Requests/helpdesk/RatingRequest.php b/app/Http/Requests/helpdesk/RatingRequest.php
index 9a8f1deae..0af181c1a 100644
--- a/app/Http/Requests/helpdesk/RatingRequest.php
+++ b/app/Http/Requests/helpdesk/RatingRequest.php
@@ -24,12 +24,12 @@ class RatingRequest extends Request
     public function rules()
     {
         return [
-            'name'               => 'required|unique:ratings|max:20',
-            'display_order'      => 'required|integer',
+            'name' => 'required|unique:ratings|max:20',
+            'display_order' => 'required|integer',
             'allow_modification' => 'required',
-            'rating_scale'       => 'required',
-            'rating_area'        => 'required',
-            'restrict'           => 'required',
+            'rating_scale' => 'required',
+            'rating_area' => 'required',
+            'restrict' => 'required',
         ];
     }
 }
diff --git a/app/Http/Requests/helpdesk/RatingUpdateRequest.php b/app/Http/Requests/helpdesk/RatingUpdateRequest.php
index 2304be3fa..e753f3232 100644
--- a/app/Http/Requests/helpdesk/RatingUpdateRequest.php
+++ b/app/Http/Requests/helpdesk/RatingUpdateRequest.php
@@ -24,11 +24,11 @@ class RatingUpdateRequest extends Request
     public function rules()
     {
         return [
-            'name'               => 'required|max:20',
-            'display_order'      => 'required|integer',
+            'name' => 'required|max:20',
+            'display_order' => 'required|integer',
             'allow_modification' => 'required',
-            'rating_scale'       => 'required',
-            'restrict'           => 'required',
+            'rating_scale' => 'required',
+            'restrict' => 'required',
         ];
     }
 }
diff --git a/app/Http/Requests/helpdesk/RegisterRequest.php b/app/Http/Requests/helpdesk/RegisterRequest.php
index 04ecfc11e..926ce090f 100644
--- a/app/Http/Requests/helpdesk/RegisterRequest.php
+++ b/app/Http/Requests/helpdesk/RegisterRequest.php
@@ -35,9 +35,9 @@ class RegisterRequest extends Request
         }
 
         return [
-            'email'                 => 'required|max:50|email|unique:users',
-            'full_name'             => 'required',
-            'password'              => 'required|min:6',
+            'email' => 'required|max:50|email|unique:users',
+            'full_name' => 'required',
+            'password' => 'required|min:6',
             'password_confirmation' => 'required|same:password',
         ];
     }
@@ -60,21 +60,21 @@ class RegisterRequest extends Request
             return 0;
         } elseif (($settings->status == '1' || $settings->status == 1) && ($email_mandatory->status == 1 || $email_mandatory->status == '1')) {
             return [
-                'email'                 => 'required|max:50|email|unique:users',
-                'full_name'             => 'required',
-                'password'              => 'required|min:6',
+                'email' => 'required|max:50|email|unique:users',
+                'full_name' => 'required',
+                'password' => 'required|min:6',
                 'password_confirmation' => 'required|same:password',
-                'code'                  => 'required',
-                'mobile'                => 'required|unique:users',
+                'code' => 'required',
+                'mobile' => 'required|unique:users',
             ];
         } elseif (($settings->status == '1' || $settings->status == 1) && ($email_mandatory->status == 0 || $email_mandatory->status == '0')) {
             return [
-                'email'                 => 'max:50|email|unique:users',
-                'full_name'             => 'required',
-                'password'              => 'required|min:6',
+                'email' => 'max:50|email|unique:users',
+                'full_name' => 'required',
+                'password' => 'required|min:6',
                 'password_confirmation' => 'required|same:password',
-                'code'                  => 'required',
-                'mobile'                => 'required|unique:users',
+                'code' => 'required',
+                'mobile' => 'required|unique:users',
             ];
         } else {
             return 0;
diff --git a/app/Http/Requests/helpdesk/SecurityRequest.php b/app/Http/Requests/helpdesk/SecurityRequest.php
index d9b85e94f..56eb5f837 100644
--- a/app/Http/Requests/helpdesk/SecurityRequest.php
+++ b/app/Http/Requests/helpdesk/SecurityRequest.php
@@ -29,9 +29,9 @@ class SecurityRequest extends Request
     public function rules()
     {
         return [
-            'lockout_message'    => 'required',
+            'lockout_message' => 'required',
             'backlist_threshold' => 'required|numeric',
-            'lockout_period'     => 'required|numeric',
+            'lockout_period' => 'required|numeric',
         ];
     }
 }
diff --git a/app/Http/Requests/helpdesk/SlaRequest.php b/app/Http/Requests/helpdesk/SlaRequest.php
index a6c272bb1..c0933ef41 100644
--- a/app/Http/Requests/helpdesk/SlaRequest.php
+++ b/app/Http/Requests/helpdesk/SlaRequest.php
@@ -29,7 +29,7 @@ class SlaRequest extends Request
     public function rules()
     {
         return [
-            'name'         => 'required|unique:sla_plan|max:50',
+            'name' => 'required|unique:sla_plan|max:50',
             'grace_period' => 'required',
         ];
     }
diff --git a/app/Http/Requests/helpdesk/SlaUpdate.php b/app/Http/Requests/helpdesk/SlaUpdate.php
index 34087a964..52307cf0c 100644
--- a/app/Http/Requests/helpdesk/SlaUpdate.php
+++ b/app/Http/Requests/helpdesk/SlaUpdate.php
@@ -29,7 +29,7 @@ class SlaUpdate extends Request
     public function rules()
     {
         return [
-            'name'         => 'required|max:50',
+            'name' => 'required|max:50',
             'grace_period' => 'required',
         ];
     }
diff --git a/app/Http/Requests/helpdesk/SmtpRequest.php b/app/Http/Requests/helpdesk/SmtpRequest.php
index 984eb3e2c..3d7803f42 100644
--- a/app/Http/Requests/helpdesk/SmtpRequest.php
+++ b/app/Http/Requests/helpdesk/SmtpRequest.php
@@ -29,12 +29,12 @@ class SmtpRequest extends Request
     public function rules()
     {
         return [
-            'host'       => 'required',
-            'port'       => 'required',
+            'host' => 'required',
+            'port' => 'required',
             'encryption' => 'required',
-            'name'       => 'required',
-            'email'      => 'required',
-            'password'   => 'required',
+            'name' => 'required',
+            'email' => 'required',
+            'password' => 'required',
         ];
     }
 }
diff --git a/app/Http/Requests/helpdesk/StatusRequest.php b/app/Http/Requests/helpdesk/StatusRequest.php
index 754268c08..930552e79 100644
--- a/app/Http/Requests/helpdesk/StatusRequest.php
+++ b/app/Http/Requests/helpdesk/StatusRequest.php
@@ -24,8 +24,8 @@ class StatusRequest extends Request
     public function rules()
     {
         return [
-            'name'       => 'required',
-            'sort'       => 'required|numeric',
+            'name' => 'required',
+            'sort' => 'required|numeric',
             'icon_class' => 'required',
 
         ];
diff --git a/app/Http/Requests/helpdesk/Sys_userRequest.php b/app/Http/Requests/helpdesk/Sys_userRequest.php
index a8d829a97..17f77707b 100644
--- a/app/Http/Requests/helpdesk/Sys_userRequest.php
+++ b/app/Http/Requests/helpdesk/Sys_userRequest.php
@@ -36,9 +36,9 @@ class Sys_userRequest extends Request
 
         return [
             'first_name' => 'required',
-            'user_name'  => 'required|min:3|unique:users,user_name',
-            'email'      => 'required|unique:users,email',
-            'mobile'     => 'unique:users',
+            'user_name' => 'required|min:3|unique:users,user_name',
+            'email' => 'required|unique:users,email',
+            'mobile' => 'unique:users',
         ];
     }
 
@@ -57,11 +57,11 @@ class Sys_userRequest extends Request
         $email_mandatory = CommonSettings::select('status')->where('option_name', '=', 'email_mandatory')->first();
         if (($settings->status == '1' || $settings->status == 1) && ($email_mandatory->status == '1' || $email_mandatory->status == 1)) {
             return [
-                'first_name'   => 'required',
-                'user_name'    => 'required|min:3|unique:users,user_name',
-                'email'        => 'required|unique:users,email',
+                'first_name' => 'required',
+                'user_name' => 'required|min:3|unique:users,user_name',
+                'email' => 'required|unique:users,email',
                 'country_code' => 'required',
-                'mobile'       => 'required|unique:users',
+                'mobile' => 'required|unique:users',
             ];
         } elseif (($settings->status == '0' || $settings->status == 0) && ($email_mandatory->status == '1' || $email_mandatory->status == 1)) {
             return 0;
@@ -82,17 +82,16 @@ class Sys_userRequest extends Request
      *@category function to make only moble required rule
      *
      *@param null
-     *
      *@return array
      */
     public function onlyMobleRequired()
     {
         return [
-            'first_name'   => 'required',
-            'user_name'    => 'required|min:3|unique:users,user_name',
-            'email'        => 'unique:users,email',
+            'first_name' => 'required',
+            'user_name' => 'required|min:3|unique:users,user_name',
+            'email' => 'unique:users,email',
             'country_code' => 'required',
-            'mobile'       => 'required|unique:users',
+            'mobile' => 'required|unique:users',
         ];
     }
 }
diff --git a/app/Http/Requests/helpdesk/Sys_userUpdate.php b/app/Http/Requests/helpdesk/Sys_userUpdate.php
index f1b94bb58..c5c7a233b 100644
--- a/app/Http/Requests/helpdesk/Sys_userUpdate.php
+++ b/app/Http/Requests/helpdesk/Sys_userUpdate.php
@@ -31,9 +31,9 @@ class Sys_userUpdate extends Request
     {
         return [
             'first_name' => 'required',
-            'user_name'  => 'required|min:3|unique:users,user_name,'.$this->segment(2),
-            'email'      => 'required|email|unique:users,email,'.$this->segment(2),
-            'mobile'     => 'unique:users,mobile,'.$this->segment(2),
+            'user_name' => 'required|min:3|unique:users,user_name,'.$this->segment(2),
+            'email' => 'required|email|unique:users,email,'.$this->segment(2),
+            'mobile' => 'unique:users,mobile,'.$this->segment(2),
         ];
     }
 }
diff --git a/app/Http/Requests/helpdesk/SystemRequest.php b/app/Http/Requests/helpdesk/SystemRequest.php
index d42045fee..d42c23fcf 100644
--- a/app/Http/Requests/helpdesk/SystemRequest.php
+++ b/app/Http/Requests/helpdesk/SystemRequest.php
@@ -30,7 +30,7 @@ class SystemRequest extends Request
     {
         return [
             'name' => 'max:50',
-            'url'  => 'url',
+            'url' => 'url',
         ];
     }
 }
diff --git a/app/Http/Requests/helpdesk/TeamRequest.php b/app/Http/Requests/helpdesk/TeamRequest.php
index 40e33d861..8f5af7bc6 100644
--- a/app/Http/Requests/helpdesk/TeamRequest.php
+++ b/app/Http/Requests/helpdesk/TeamRequest.php
@@ -29,7 +29,7 @@ class TeamRequest extends Request
     public function rules()
     {
         return [
-            'name'   => 'required|unique:teams|max:30',
+            'name' => 'required|unique:teams|max:30',
             'status' => 'required',
         ];
     }
diff --git a/app/Http/Requests/helpdesk/TeamUpdate.php b/app/Http/Requests/helpdesk/TeamUpdate.php
index e5f2d8368..c424e1b8a 100644
--- a/app/Http/Requests/helpdesk/TeamUpdate.php
+++ b/app/Http/Requests/helpdesk/TeamUpdate.php
@@ -29,7 +29,7 @@ class TeamUpdate extends Request
     public function rules()
     {
         return [
-            'name'   => 'required|max:30',
+            'name' => 'required|max:30',
             'status' => 'required',
         ];
     }
diff --git a/app/Http/Requests/helpdesk/TemplateRequest.php b/app/Http/Requests/helpdesk/TemplateRequest.php
index 29e0e5b8d..9d4b3ac5a 100644
--- a/app/Http/Requests/helpdesk/TemplateRequest.php
+++ b/app/Http/Requests/helpdesk/TemplateRequest.php
@@ -31,7 +31,7 @@ class TemplateRequest extends Request
         return [
             //            'name'                  => 'required|unique:template',
             //            'subject'               => 'required',
-            'type'    => 'required',
+            'type' => 'required',
             'message' => 'required',
         ];
     }
diff --git a/app/Http/Requests/helpdesk/TemplateRequest2.php b/app/Http/Requests/helpdesk/TemplateRequest2.php
index 2aeec9497..d5cdeff47 100644
--- a/app/Http/Requests/helpdesk/TemplateRequest2.php
+++ b/app/Http/Requests/helpdesk/TemplateRequest2.php
@@ -29,10 +29,10 @@ class TemplateRequest2 extends Request
     public function rules()
     {
         return [
-            'name'                  => 'required|unique:template',
-            'ban_status'            => 'required',
+            'name' => 'required|unique:template',
+            'ban_status' => 'required',
             'template_set_to_clone' => 'required',
-            'language'              => 'required',
+            'language' => 'required',
         ];
     }
 }
diff --git a/app/Http/Requests/helpdesk/TemplateUdate.php b/app/Http/Requests/helpdesk/TemplateUdate.php
index e8d6d533c..e900079ec 100644
--- a/app/Http/Requests/helpdesk/TemplateUdate.php
+++ b/app/Http/Requests/helpdesk/TemplateUdate.php
@@ -31,7 +31,7 @@ class TemplateUdate extends Request
         return [
             //            'name'                  => 'required|max:60',
             //            'subject'               => 'required',
-            'type'    => 'required',
+            'type' => 'required',
             'message' => 'required',
         ];
     }
diff --git a/app/Http/Requests/helpdesk/TemplateUdate2.php b/app/Http/Requests/helpdesk/TemplateUdate2.php
index b827e6c23..2a81d9e8d 100644
--- a/app/Http/Requests/helpdesk/TemplateUdate2.php
+++ b/app/Http/Requests/helpdesk/TemplateUdate2.php
@@ -30,9 +30,9 @@ class TemplateUdate2 extends Request
     {
         return [
 
-            'ban_status'            => 'required',
+            'ban_status' => 'required',
             'template_set_to_clone' => 'required',
-            'language'              => 'required',
+            'language' => 'required',
         ];
     }
 }
diff --git a/app/Http/Requests/helpdesk/TicketForm.php b/app/Http/Requests/helpdesk/TicketForm.php
index 1283e8094..4fec4e310 100644
--- a/app/Http/Requests/helpdesk/TicketForm.php
+++ b/app/Http/Requests/helpdesk/TicketForm.php
@@ -30,9 +30,9 @@ class TicketForm extends Request
     {
         return [
             'help_topic' => 'required',
-            'Email'      => 'required',
-            'Subject'    => 'required',
-            'Detail'     => 'required',
+            'Email' => 'required',
+            'Subject' => 'required',
+            'Detail' => 'required',
         ];
     }
 }
diff --git a/app/Http/Requests/helpdesk/TicketRequest.php b/app/Http/Requests/helpdesk/TicketRequest.php
index de5d0e79c..ea1ae62d3 100644
--- a/app/Http/Requests/helpdesk/TicketRequest.php
+++ b/app/Http/Requests/helpdesk/TicketRequest.php
@@ -47,7 +47,7 @@ class TicketRequest extends Request
     public function size()
     {
         $files = $this->file('attachment');
-        if (!$files) {
+        if (! $files) {
             throw new \Exception('exceeded', 422);
         }
         $size = 0;
diff --git a/app/Http/Requests/helpdesk/WorkflowCloseRequest.php b/app/Http/Requests/helpdesk/WorkflowCloseRequest.php
index 765e95417..77748cced 100644
--- a/app/Http/Requests/helpdesk/WorkflowCloseRequest.php
+++ b/app/Http/Requests/helpdesk/WorkflowCloseRequest.php
@@ -27,7 +27,7 @@ class WorkflowCloseRequest extends Request
             'days' => 'required|integer|min:1',
             // 'condition'         => 'required|integer',
             'send_email' => 'required|integer',
-            'status'     => 'required|integer',
+            'status' => 'required|integer',
         ];
     }
 }
diff --git a/app/Http/Requests/helpdesk/WorkflowCreateRequest.php b/app/Http/Requests/helpdesk/WorkflowCreateRequest.php
index 2c2fe18eb..bb9e3d4f3 100644
--- a/app/Http/Requests/helpdesk/WorkflowCreateRequest.php
+++ b/app/Http/Requests/helpdesk/WorkflowCreateRequest.php
@@ -29,11 +29,11 @@ class WorkflowCreateRequest extends Request
     public function rules()
     {
         return [
-            'name'            => 'required|unique:workflow_name,name|max:50',
+            'name' => 'required|unique:workflow_name,name|max:50',
             'execution_order' => 'required',
-            'target_channel'  => 'required',
-            'rule'            => 'required',
-            'action'          => 'required',
+            'target_channel' => 'required',
+            'rule' => 'required',
+            'action' => 'required',
         ];
     }
 }
diff --git a/app/Http/Requests/helpdesk/WorkflowUpdateRequest.php b/app/Http/Requests/helpdesk/WorkflowUpdateRequest.php
index 8e7fe5a82..78d3e1ad8 100644
--- a/app/Http/Requests/helpdesk/WorkflowUpdateRequest.php
+++ b/app/Http/Requests/helpdesk/WorkflowUpdateRequest.php
@@ -29,11 +29,11 @@ class WorkflowUpdateRequest extends Request
     public function rules()
     {
         return [
-            'name'            => 'required|max:50',
+            'name' => 'required|max:50',
             'execution_order' => 'required',
-            'target_channel'  => 'required',
-            'rule'            => 'required',
-            'action'          => 'required',
+            'target_channel' => 'required',
+            'rule' => 'required',
+            'action' => 'required',
         ];
     }
 }
diff --git a/app/Http/Requests/kb/ArticleUpdate.php b/app/Http/Requests/kb/ArticleUpdate.php
index c8c3526cd..f48ea69dd 100644
--- a/app/Http/Requests/kb/ArticleUpdate.php
+++ b/app/Http/Requests/kb/ArticleUpdate.php
@@ -26,8 +26,8 @@ class ArticleUpdate extends Request
         $id = $this->segments()[1];
 
         return [
-            'name'        => 'required',
-            'slug'        => 'required|unique:kb_article,slug,'.$id.',id',
+            'name' => 'required',
+            'slug' => 'required|unique:kb_article,slug,'.$id.',id',
             'description' => 'required',
             'category_id' => 'required',
         ];
diff --git a/app/Http/Requests/kb/CategoryRequest.php b/app/Http/Requests/kb/CategoryRequest.php
index 1ed25d531..a25cdfa5e 100644
--- a/app/Http/Requests/kb/CategoryRequest.php
+++ b/app/Http/Requests/kb/CategoryRequest.php
@@ -26,7 +26,7 @@ class CategoryRequest extends Request
         $id = $this->segment(2);
 
         return [
-            'name'        => 'required|max:250|unique:kb_category,name,'.$id,
+            'name' => 'required|max:250|unique:kb_category,name,'.$id,
             'description' => 'required',
         ];
     }
diff --git a/app/Http/Requests/kb/CommentRequest.php b/app/Http/Requests/kb/CommentRequest.php
index 3bf33e31d..ebdb63403 100644
--- a/app/Http/Requests/kb/CommentRequest.php
+++ b/app/Http/Requests/kb/CommentRequest.php
@@ -24,8 +24,8 @@ class CommentRequest extends Request
     public function rules()
     {
         return [
-            'name'    => 'required|max:50',
-            'email'   => 'required|email',
+            'name' => 'required|max:50',
+            'email' => 'required|email',
             'website' => 'url',
             'comment' => 'required|max:500',
         ];
diff --git a/app/Http/Requests/kb/ContactRequest.php b/app/Http/Requests/kb/ContactRequest.php
index df0c6d800..3d8c74287 100644
--- a/app/Http/Requests/kb/ContactRequest.php
+++ b/app/Http/Requests/kb/ContactRequest.php
@@ -24,8 +24,8 @@ class ContactRequest extends Request
     public function rules()
     {
         return [
-            'name'    => 'required',
-            'email'   => 'required|email',
+            'name' => 'required',
+            'email' => 'required|email',
             'subject' => 'required|max:20',
             'message' => 'required|max:60',
         ];
diff --git a/app/Http/Requests/kb/InstallerRequest.php b/app/Http/Requests/kb/InstallerRequest.php
index a9685ded7..e02b74e01 100644
--- a/app/Http/Requests/kb/InstallerRequest.php
+++ b/app/Http/Requests/kb/InstallerRequest.php
@@ -29,11 +29,11 @@ class InstallerRequest extends Request
     public function rules()
     {
         return [
-            'firstname'       => 'required|max:20',
-            'Lastname'        => 'required|max:20',
-            'email'           => 'required|max:50|email',
-            'username'        => 'required|max:50|min:3',
-            'password'        => 'required|min:6',
+            'firstname' => 'required|max:20',
+            'Lastname' => 'required|max:20',
+            'email' => 'required|max:50|email',
+            'username' => 'required|max:50|min:3',
+            'password' => 'required|min:6',
             'confirmpassword' => 'required|same:password',
         ];
     }
diff --git a/app/Http/Requests/kb/ProfilePassword.php b/app/Http/Requests/kb/ProfilePassword.php
index 5525c8cf6..36851d0b6 100644
--- a/app/Http/Requests/kb/ProfilePassword.php
+++ b/app/Http/Requests/kb/ProfilePassword.php
@@ -24,8 +24,8 @@ class ProfilePassword extends Request
     public function rules()
     {
         return [
-            'old_password'     => 'required',
-            'new_password'     => 'required|min:6',
+            'old_password' => 'required',
+            'new_password' => 'required|min:6',
             'confirm_password' => 'required|same:new_password',
         ];
     }
diff --git a/app/Http/Requests/kb/ProfileRequest.php b/app/Http/Requests/kb/ProfileRequest.php
index 984ebf947..8347baca7 100644
--- a/app/Http/Requests/kb/ProfileRequest.php
+++ b/app/Http/Requests/kb/ProfileRequest.php
@@ -24,8 +24,8 @@ class ProfileRequest extends Request
     public function rules()
     {
         return [
-            'firstname'   => 'required',
-            'lastname'    => 'required',
+            'firstname' => 'required',
+            'lastname' => 'required',
             'profile_pic' => 'mimes:png,jpeg',
         ];
     }
diff --git a/app/Http/Requests/kb/SocialRequest.php b/app/Http/Requests/kb/SocialRequest.php
index 8edf62880..191fe1e2e 100644
--- a/app/Http/Requests/kb/SocialRequest.php
+++ b/app/Http/Requests/kb/SocialRequest.php
@@ -24,20 +24,20 @@ class SocialRequest extends Request
     public function rules()
     {
         return [
-            'linkedin'   => 'url',
-            'stumble'    => 'url',
-            'google'     => 'url',
+            'linkedin' => 'url',
+            'stumble' => 'url',
+            'google' => 'url',
             'deviantart' => 'url',
-            'flickr'     => 'url',
-            'skype'      => 'url',
-            'rss'        => 'url',
-            'twitter'    => 'url',
-            'facebook'   => 'url',
-            'youtube'    => 'url',
-            'vimeo'      => 'url',
-            'pinterest'  => 'url',
-            'dribbble'   => 'url',
-            'instagram'  => 'url',
+            'flickr' => 'url',
+            'skype' => 'url',
+            'rss' => 'url',
+            'twitter' => 'url',
+            'facebook' => 'url',
+            'youtube' => 'url',
+            'vimeo' => 'url',
+            'pinterest' => 'url',
+            'dribbble' => 'url',
+            'instagram' => 'url',
         ];
     }
 }
diff --git a/app/Http/ViewComposers/AgentLayout.php b/app/Http/ViewComposers/AgentLayout.php
index 58bf5143f..ee6a53c21 100644
--- a/app/Http/ViewComposers/AgentLayout.php
+++ b/app/Http/ViewComposers/AgentLayout.php
@@ -30,7 +30,6 @@ class AgentLayout
      * Create a new profile composer.
      *
      * @param
-     *
      * @return void
      */
     public function __construct(Company $company, User $users, Tickets $tickets, Department $department, Emails $emails, CommonSettings $common_settings)
@@ -47,25 +46,24 @@ class AgentLayout
     /**
      * Bind data to the view.
      *
-     * @param View $view
-     *
+     * @param  View  $view
      * @return void
      */
     public function compose(View $view)
     {
         $notifications = \App\Http\Controllers\Common\NotificationController::getNotifications();
         $view->with([
-            'company'            => $this->company,
-            'notifications'      => $notifications,
-            'myticket'           => $this->myTicket(),
-            'unassigned'         => $this->unassigned(),
-            'followup_ticket'    => $this->followupTicket(),
-            'deleted'            => $this->deleted(),
-            'tickets'            => $this->inbox(),
-            'department'         => $this->departments(),
-            'overdues'           => $this->overdues(),
-            'due_today'          => $this->getDueToday(),
-            'is_mail_conigured'  => $this->getEmailConfig(),
+            'company' => $this->company,
+            'notifications' => $notifications,
+            'myticket' => $this->myTicket(),
+            'unassigned' => $this->unassigned(),
+            'followup_ticket' => $this->followupTicket(),
+            'deleted' => $this->deleted(),
+            'tickets' => $this->inbox(),
+            'department' => $this->departments(),
+            'overdues' => $this->overdues(),
+            'due_today' => $this->getDueToday(),
+            'is_mail_conigured' => $this->getEmailConfig(),
             'dummy_installation' => $this->getDummyDataInstallation(),
         ]);
     }
@@ -225,13 +223,12 @@ class AgentLayout
      * @category function to check if dummy data is installed in the system or not
      *
      * @param null
-     *
      * @return builder
      */
     public function getDummyDataInstallation()
     {
         $return_collection = $this->common_settings->select('status')->where('option_name', '=', 'dummy_data_installation')->first();
-        if (!$return_collection) {
+        if (! $return_collection) {
             $return_collection = collect(['status' => 0]);
 
             return $return_collection['status'];
diff --git a/app/Http/ViewComposers/AuthUser.php b/app/Http/ViewComposers/AuthUser.php
index a499c4893..b820a5568 100644
--- a/app/Http/ViewComposers/AuthUser.php
+++ b/app/Http/ViewComposers/AuthUser.php
@@ -17,11 +17,11 @@ class AuthUser
     public function compose(View $view)
     {
         $view->with([
-            'auth_user_role'         => $this->user->role,
-            'auth_user_id'           => $this->user->id,
-            'auth_user_profile_pic'  => $this->user->profile_pic,
-            'auth_name'              => $this->user->name(),
-            'auth_user_active'       => $this->user->active,
+            'auth_user_role' => $this->user->role,
+            'auth_user_id' => $this->user->id,
+            'auth_user_profile_pic' => $this->user->profile_pic,
+            'auth_name' => $this->user->name(),
+            'auth_user_active' => $this->user->active,
             'auth_user_primary_dept' => $this->user->primary_dept,
             'auth_user_assign_group' => $this->user->assign_group,
         ]);
diff --git a/app/Http/helpers.php b/app/Http/helpers.php
index 511bdb6e0..8fd0d46db 100644
--- a/app/Http/helpers.php
+++ b/app/Http/helpers.php
@@ -153,7 +153,6 @@ function faveotime($date, $hour = 0, $min = 0, $sec = 0)
  * @category function to return array values if status id
  *
  * @param string purpose of status
- *
  * @return array ids of status with purpose passed as string
  */
 function getStatusArray($status)
@@ -168,7 +167,6 @@ function getStatusArray($status)
  * @category function to UTF encoding
  *
  * @param string name
- *
  * @return string name
  */
 function utfEncoding($name)
@@ -187,20 +185,20 @@ function utfEncoding($name)
 
 function faveoDate($date = '', $format = '', $tz = '')
 {
-    if (!$date) {
+    if (! $date) {
         $date = \Carbon\Carbon::now();
     }
-    if (!is_object($date)) {
+    if (! is_object($date)) {
         $date = carbon($date);
     }
 
-    if (!$format || !$tz) {
+    if (! $format || ! $tz) {
         $system = App\Model\helpdesk\Settings\System::select('time_zone', 'date_time_format')->first();
     }
-    if (!$format) {
+    if (! $format) {
         $format = is_numeric($system->date_time_format) ? DB::table('date_time_format')->where('id', $system->date_time_format)->value('format') : $system->date_time_format;
     }
-    if (!$tz) {
+    if (! $tz) {
         $tz = is_numeric($system->time_zone) ? DB::table('timezone')->where('id', $system->time_zone)->value('name') : $system->time_zone;
     }
 
@@ -231,8 +229,7 @@ function timezone()
  * formats the error message into json error response.
  *
  * @param string/array $errorMsg     errorMsg can be an array of errors or string
- * @param int $responseCode
- *
+ * @param  int  $responseCode
  * @return json
  */
 function errorResponse($errorMsg, $responseCode = 400)
@@ -245,15 +242,14 @@ function errorResponse($errorMsg, $responseCode = 400)
 /**
  * formats success message/data into json success response.
  *
- * @param string $successMsg
+ * @param  string  $successMsg
  * @param array/string $data         data of the response
- * @param int $responseCode
- *
+ * @param  int  $responseCode
  * @return json
  */
 function successResponse($successMsg = '', $data = '', $responseCode = 200)
 {
-    $response = !$successMsg ? ['success' => true, 'data' => $data] : (!$data ? ['success' => true, 'message' => $successMsg] : ['success' => true, 'message' => $successMsg, 'data' => $data]);
+    $response = ! $successMsg ? ['success' => true, 'data' => $data] : (! $data ? ['success' => true, 'message' => $successMsg] : ['success' => true, 'message' => $successMsg, 'data' => $data]);
 
     return response()->json($response);
 }
@@ -261,24 +257,22 @@ function successResponse($successMsg = '', $data = '', $responseCode = 200)
 /**
  * formats exception response by giving enough information for debugginh.
  *
- * @param \Exception $exception exception object
- *
+ * @param  \Exception  $exception exception object
  * @return Response with json response content
  */
 function exceptionResponse(Exception $exception)
 {
     return errorResponse([
-        'file'        => $exception->getFile(),
+        'file' => $exception->getFile(),
         'line_number' => $exception->getLine(),
-        'exception'   => $exception->getMessage(),
+        'exception' => $exception->getMessage(),
     ], 500);
 }
 
 /**
  * Creates an empty DB with given name.
  *
- * @param string $dbName name of the DB
- *
+ * @param  string  $dbName name of the DB
  * @return null
  */
 function createDB(string $dbName)
@@ -297,8 +291,7 @@ function createDB(string $dbName)
 /**
  * parse the carbon.
  *
- * @param string $date
- *
+ * @param  string  $date
  * @return \Carbon\Carbon
  */
 function carbon($date)
diff --git a/app/Model/helpdesk/Ticket/Ticket_Thread.php b/app/Model/helpdesk/Ticket/Ticket_Thread.php
index 17cca6e2f..249aa878c 100644
--- a/app/Model/helpdesk/Ticket/Ticket_Thread.php
+++ b/app/Model/helpdesk/Ticket/Ticket_Thread.php
@@ -46,7 +46,7 @@ class Ticket_Thread extends Model
     {
         require_once base_path('vendor'.DIRECTORY_SEPARATOR.'htmlpurifier'.DIRECTORY_SEPARATOR.'library'.DIRECTORY_SEPARATOR.'HTMLPurifier.auto.php');
         $path = base_path('vendor'.DIRECTORY_SEPARATOR.'htmlpurifier'.DIRECTORY_SEPARATOR.'library'.DIRECTORY_SEPARATOR.'HTMLPurifier'.DIRECTORY_SEPARATOR.'DefinitionCache'.DIRECTORY_SEPARATOR.'Serializer');
-        if (!File::exists($path)) {
+        if (! File::exists($path)) {
             File::makeDirectory($path, $mode = 0777, true, true);
         }
         $config = \HTMLPurifier_Config::createDefault();
diff --git a/app/Model/helpdesk/Ticket/Ticket_ThreadOld.php b/app/Model/helpdesk/Ticket/Ticket_ThreadOld.php
index 2c75774f8..4bddc4546 100644
--- a/app/Model/helpdesk/Ticket/Ticket_ThreadOld.php
+++ b/app/Model/helpdesk/Ticket/Ticket_ThreadOld.php
@@ -46,7 +46,7 @@ class Ticket_ThreadOld extends Model
     {
         require_once base_path('vendor'.DIRECTORY_SEPARATOR.'htmlpurifier'.DIRECTORY_SEPARATOR.'library'.DIRECTORY_SEPARATOR.'HTMLPurifier.auto.php');
         $path = base_path('vendor'.DIRECTORY_SEPARATOR.'htmlpurifier'.DIRECTORY_SEPARATOR.'library'.DIRECTORY_SEPARATOR.'HTMLPurifier'.DIRECTORY_SEPARATOR.'DefinitionCache'.DIRECTORY_SEPARATOR.'Serializer');
-        if (!File::exists($path)) {
+        if (! File::exists($path)) {
             File::makeDirectory($path, $mode = 0777, true, true);
         }
         $config = \HTMLPurifier_Config::createDefault();
diff --git a/app/Model/helpdesk/Ticket/Ticket_attachments.php b/app/Model/helpdesk/Ticket/Ticket_attachments.php
index 1538b5cb0..599387ba4 100644
--- a/app/Model/helpdesk/Ticket/Ticket_attachments.php
+++ b/app/Model/helpdesk/Ticket/Ticket_attachments.php
@@ -28,7 +28,7 @@ class Ticket_attachments extends Model
         $name = $this->name;
         $root = $this->path;
 
-        if (($drive == 'database' || !$drive) && $value && base64_decode($value, true) === false) {
+        if (($drive == 'database' || ! $drive) && $value && base64_decode($value, true) === false) {
             $value = base64_encode($value);
         }
         if ($drive && $drive !== 'database') {
diff --git a/app/Model/helpdesk/Ticket/Tickets.php b/app/Model/helpdesk/Ticket/Tickets.php
index 06386029d..3e1816aba 100644
--- a/app/Model/helpdesk/Ticket/Tickets.php
+++ b/app/Model/helpdesk/Ticket/Tickets.php
@@ -75,7 +75,7 @@ class Tickets extends BaseModel
 
     public function setAssignedToAttribute($value)
     {
-        if (!$value) {
+        if (! $value) {
             $this->attributes['assigned_to'] = null;
         } else {
             $this->attributes['assigned_to'] = $value;
diff --git a/app/Model/kb/Article.php b/app/Model/kb/Article.php
index 890727830..5f3d7a0a3 100644
--- a/app/Model/kb/Article.php
+++ b/app/Model/kb/Article.php
@@ -17,8 +17,8 @@ class Article extends BaseModel
      */
     protected $searchable = [
         'columns' => [
-            'name'        => 10,
-            'slug'        => 10,
+            'name' => 10,
+            'slug' => 10,
             'description' => 10,
         ],
     ];
diff --git a/app/Providers/AuthServiceProvider.php b/app/Providers/AuthServiceProvider.php
index dff1f007b..9164861fa 100644
--- a/app/Providers/AuthServiceProvider.php
+++ b/app/Providers/AuthServiceProvider.php
@@ -12,15 +12,14 @@ class AuthServiceProvider extends ServiceProvider
      * @var array
      */
     protected $policies = [
-        'App\Model'                               => 'App\Policies\ModelPolicy',
+        'App\Model' => 'App\Policies\ModelPolicy',
         \App\Model\helpdesk\Ticket\Tickets::class => \App\Policies\TicketPolicy::class,
     ];
 
     /**
      * Register any application authentication / authorization services.
      *
-     * @param \Illuminate\Contracts\Auth\Access\Gate $gate
-     *
+     * @param  \Illuminate\Contracts\Auth\Access\Gate  $gate
      * @return void
      */
     public function boot()
diff --git a/app/Providers/ConfigServiceProvider.php b/app/Providers/ConfigServiceProvider.php
index 28f83d337..337a8527d 100644
--- a/app/Providers/ConfigServiceProvider.php
+++ b/app/Providers/ConfigServiceProvider.php
@@ -20,8 +20,8 @@ class ConfigServiceProvider extends ServiceProvider
         config([
             'lfm.images_url' => url('uploads').'/',
             'lfm.images_dir' => '/public/uploads/',
-            'lfm.files_url'  => url('uploads').'/',
-            'lfm.files_dir'  => '/public/uploads/',
+            'lfm.files_url' => url('uploads').'/',
+            'lfm.files_dir' => '/public/uploads/',
         ]);
     }
 }
diff --git a/app/Providers/EventServiceProvider.php b/app/Providers/EventServiceProvider.php
index 7b4ee8e09..365acc486 100644
--- a/app/Providers/EventServiceProvider.php
+++ b/app/Providers/EventServiceProvider.php
@@ -20,8 +20,7 @@ class EventServiceProvider extends ServiceProvider
     /**
      * Register any other events for your application.
      *
-     * @param \Illuminate\Contracts\Events\Dispatcher $events
-     *
+     * @param  \Illuminate\Contracts\Events\Dispatcher  $events
      * @return void
      */
     public function boot()
diff --git a/app/User.php b/app/User.php
index 43d3981e2..1172efc9a 100644
--- a/app/User.php
+++ b/app/User.php
@@ -45,7 +45,7 @@ class User extends Model implements AuthenticatableContract, CanResetPasswordCon
         if ($info) {
             $pic = $this->checkArray('avatar', $info);
         }
-        if (!$pic && $value) {
+        if (! $pic && $value) {
             $pic = '';
             $file = asset('uploads/profilepic/'.$value);
             if ($file) {
@@ -54,7 +54,7 @@ class User extends Model implements AuthenticatableContract, CanResetPasswordCon
                 $pic = 'data:image/'.$type.';base64,'.base64_encode($data);
             }
         }
-        if (!$value) {
+        if (! $value) {
             $pic = \Gravatar::src($this->attributes['email']);
         }
 
@@ -113,7 +113,7 @@ class User extends Model implements AuthenticatableContract, CanResetPasswordCon
 
     public function getEmailAttribute($value)
     {
-        if (!$value) {
+        if (! $value) {
             $value = \Lang::get('lang.not-available');
         }
 
diff --git a/config/app.php b/config/app.php
index ddd9754e5..5f532fe73 100644
--- a/config/app.php
+++ b/config/app.php
@@ -97,7 +97,7 @@ return [
       | will not be safe. Please do this before deploying an application!
       |
      */
-    'key'    => env('APP_KEY', 'base64:h3KjrHeVxyE+j6c8whTAs2YI+7goylGZ/e2vElgXT6I='),
+    'key' => env('APP_KEY', 'base64:h3KjrHeVxyE+j6c8whTAs2YI+7goylGZ/e2vElgXT6I='),
     'cipher' => 'AES-256-CBC',
     /*
       |--------------------------------------------------------------------------
@@ -193,66 +193,66 @@ return [
       |
      */
     'aliases' => [
-        'App'          => 'Illuminate\Support\Facades\App',
-        'Arr'          => Illuminate\Support\Arr::class,
-        'Artisan'      => 'Illuminate\Support\Facades\Artisan',
-        'Auth'         => 'Illuminate\Support\Facades\Auth',
-        'Blade'        => 'Illuminate\Support\Facades\Blade',
-        'Cache'        => 'Illuminate\Support\Facades\Cache',
-        'Config'       => 'Illuminate\Support\Facades\Config',
-        'Cookie'       => 'Illuminate\Support\Facades\Cookie',
-        'Crypt'        => 'Illuminate\Support\Facades\Crypt',
-        'Date'         => Illuminate\Support\Facades\Date::class,
-        'DB'           => 'Illuminate\Support\Facades\DB',
-        'Debugbar'     => Barryvdh\Debugbar\Facades\Debugbar::class,
-        'Eloquent'     => 'Illuminate\Database\Eloquent\Model',
-        'Event'        => 'Illuminate\Support\Facades\Event',
-        'File'         => 'Illuminate\Support\Facades\File',
-        'Hash'         => 'Illuminate\Support\Facades\Hash',
-        'Http'         => Illuminate\Support\Facades\Http::class,
-        'Js'           => Illuminate\Support\Js::class,
-        'Inspiring'    => 'Illuminate\Foundation\Inspiring',
-        'Lang'         => 'Illuminate\Support\Facades\Lang',
-        'Log'          => 'Illuminate\Support\Facades\Log',
-        'Mail'         => 'Illuminate\Support\Facades\Mail',
-        'Password'     => 'Illuminate\Support\Facades\Password',
-        'Queue'        => 'Illuminate\Support\Facades\Queue',
-        'RateLimiter'  => Illuminate\Support\Facades\RateLimiter::class,
-        'Redirect'     => 'Illuminate\Support\Facades\Redirect',
-        'Redis'        => 'Illuminate\Support\Facades\Redis',
-        'Request'      => 'Illuminate\Support\Facades\Request',
-        'Response'     => 'Illuminate\Support\Facades\Response',
-        'Route'        => 'Illuminate\Support\Facades\Route',
-        'Schema'       => 'Illuminate\Support\Facades\Schema',
-        'Session'      => 'Illuminate\Support\Facades\Session',
-        'Storage'      => 'Illuminate\Support\Facades\Storage',
-        'Str'          => Illuminate\Support\Str::class,
-        'URL'          => 'Illuminate\Support\Facades\URL',
-        'Validator'    => 'Illuminate\Support\Facades\Validator',
-        'View'         => 'Illuminate\Support\Facades\View',
-        'Form'         => Collective\Html\FormFacade::class,
-        'Html'         => Collective\Html\HtmlFacade::class,
-        'phone'        => 'The :attribute field contains an invalid number.',
-        'Bugsnag'      => 'Bugsnag\BugsnagLaravel\BugsnagFacade',
-        'PDF'          => 'Vsmoraes\Pdf\PdfFacade',
-        'Gravatar'     => 'Thomaswelton\LaravelGravatar\Facades\Gravatar',
-        'UTC'          => App\Http\Controllers\Agent\helpdesk\TicketController::class,
-        'Ttable'       => App\Http\Controllers\Agent\helpdesk\TicketController::class, //to use getTable function.
-        'SMTPS'        => App\Http\Controllers\HomeController::class,
-        'Datatable'    => 'Chumper\Datatable\Facades\DatatableFacade',
-        'Zipper'       => 'Chumper\Zipper\Zipper',
-        'JWTAuth'      => 'Tymon\JWTAuth\Facades\JWTAuth',
-        'JWTFactory'   => 'Tymon\JWTAuth\Facades\JWTFactory',
-        'Breadcrumbs'  => 'DaveJamesMiller\Breadcrumbs\Facade',
-        'GeoIP'        => \Torann\GeoIP\Facades\GeoIP::class,
-        'Image'        => Intervention\Image\Facades\Image::class,
-        'FCM'          => LaravelFCM\Facades\FCM::class,
-        'FCMGroup'     => LaravelFCM\Facades\FCMGroup::class,
-        'Excel'        => Maatwebsite\Excel\Facades\Excel::class,
-        'Socialite'    => Laravel\Socialite\Facades\Socialite::class,
-        'UnAuth'       => App\Http\Controllers\Client\helpdesk\UnAuthController::class,
-        'Finder'       => App\Helper\Finder::class,
-        'Datatables'   => Yajra\Datatables\Facades\Datatables::class,
+        'App' => 'Illuminate\Support\Facades\App',
+        'Arr' => Illuminate\Support\Arr::class,
+        'Artisan' => 'Illuminate\Support\Facades\Artisan',
+        'Auth' => 'Illuminate\Support\Facades\Auth',
+        'Blade' => 'Illuminate\Support\Facades\Blade',
+        'Cache' => 'Illuminate\Support\Facades\Cache',
+        'Config' => 'Illuminate\Support\Facades\Config',
+        'Cookie' => 'Illuminate\Support\Facades\Cookie',
+        'Crypt' => 'Illuminate\Support\Facades\Crypt',
+        'Date' => Illuminate\Support\Facades\Date::class,
+        'DB' => 'Illuminate\Support\Facades\DB',
+        'Debugbar' => Barryvdh\Debugbar\Facades\Debugbar::class,
+        'Eloquent' => 'Illuminate\Database\Eloquent\Model',
+        'Event' => 'Illuminate\Support\Facades\Event',
+        'File' => 'Illuminate\Support\Facades\File',
+        'Hash' => 'Illuminate\Support\Facades\Hash',
+        'Http' => Illuminate\Support\Facades\Http::class,
+        'Js' => Illuminate\Support\Js::class,
+        'Inspiring' => 'Illuminate\Foundation\Inspiring',
+        'Lang' => 'Illuminate\Support\Facades\Lang',
+        'Log' => 'Illuminate\Support\Facades\Log',
+        'Mail' => 'Illuminate\Support\Facades\Mail',
+        'Password' => 'Illuminate\Support\Facades\Password',
+        'Queue' => 'Illuminate\Support\Facades\Queue',
+        'RateLimiter' => Illuminate\Support\Facades\RateLimiter::class,
+        'Redirect' => 'Illuminate\Support\Facades\Redirect',
+        'Redis' => 'Illuminate\Support\Facades\Redis',
+        'Request' => 'Illuminate\Support\Facades\Request',
+        'Response' => 'Illuminate\Support\Facades\Response',
+        'Route' => 'Illuminate\Support\Facades\Route',
+        'Schema' => 'Illuminate\Support\Facades\Schema',
+        'Session' => 'Illuminate\Support\Facades\Session',
+        'Storage' => 'Illuminate\Support\Facades\Storage',
+        'Str' => Illuminate\Support\Str::class,
+        'URL' => 'Illuminate\Support\Facades\URL',
+        'Validator' => 'Illuminate\Support\Facades\Validator',
+        'View' => 'Illuminate\Support\Facades\View',
+        'Form' => Collective\Html\FormFacade::class,
+        'Html' => Collective\Html\HtmlFacade::class,
+        'phone' => 'The :attribute field contains an invalid number.',
+        'Bugsnag' => 'Bugsnag\BugsnagLaravel\BugsnagFacade',
+        'PDF' => 'Vsmoraes\Pdf\PdfFacade',
+        'Gravatar' => 'Thomaswelton\LaravelGravatar\Facades\Gravatar',
+        'UTC' => App\Http\Controllers\Agent\helpdesk\TicketController::class,
+        'Ttable' => App\Http\Controllers\Agent\helpdesk\TicketController::class, //to use getTable function.
+        'SMTPS' => App\Http\Controllers\HomeController::class,
+        'Datatable' => 'Chumper\Datatable\Facades\DatatableFacade',
+        'Zipper' => 'Chumper\Zipper\Zipper',
+        'JWTAuth' => 'Tymon\JWTAuth\Facades\JWTAuth',
+        'JWTFactory' => 'Tymon\JWTAuth\Facades\JWTFactory',
+        'Breadcrumbs' => 'DaveJamesMiller\Breadcrumbs\Facade',
+        'GeoIP' => \Torann\GeoIP\Facades\GeoIP::class,
+        'Image' => Intervention\Image\Facades\Image::class,
+        'FCM' => LaravelFCM\Facades\FCM::class,
+        'FCMGroup' => LaravelFCM\Facades\FCMGroup::class,
+        'Excel' => Maatwebsite\Excel\Facades\Excel::class,
+        'Socialite' => Laravel\Socialite\Facades\Socialite::class,
+        'UnAuth' => App\Http\Controllers\Client\helpdesk\UnAuthController::class,
+        'Finder' => App\Helper\Finder::class,
+        'Datatables' => Yajra\Datatables\Facades\Datatables::class,
         'Notification' => Illuminate\Support\Facades\Notification::class,
     ],
 ];
diff --git a/config/auth.php b/config/auth.php
index 31d5c6457..55afa181b 100644
--- a/config/auth.php
+++ b/config/auth.php
@@ -14,7 +14,7 @@ return [
     */
 
     'defaults' => [
-        'guard'     => 'web',
+        'guard' => 'web',
         'passwords' => 'users',
     ],
 
@@ -37,7 +37,7 @@ return [
 
     'guards' => [
         'web' => [
-            'driver'   => 'session',
+            'driver' => 'session',
             'provider' => 'users',
         ],
     ],
@@ -62,7 +62,7 @@ return [
     'providers' => [
         'users' => [
             'driver' => 'eloquent',
-            'model'  => App\User::class,
+            'model' => App\User::class,
         ],
 
         // 'users' => [
@@ -89,8 +89,8 @@ return [
     'passwords' => [
         'users' => [
             'provider' => 'users',
-            'table'    => 'password_resets',
-            'expire'   => 60,
+            'table' => 'password_resets',
+            'expire' => 60,
             'throttle' => 60,
         ],
     ],
diff --git a/config/broadcasting.php b/config/broadcasting.php
index 59bccd522..2d529820c 100644
--- a/config/broadcasting.php
+++ b/config/broadcasting.php
@@ -31,23 +31,23 @@ return [
     'connections' => [
 
         'pusher' => [
-            'driver'  => 'pusher',
-            'key'     => env('PUSHER_APP_KEY'),
-            'secret'  => env('PUSHER_APP_SECRET'),
-            'app_id'  => env('PUSHER_APP_ID'),
+            'driver' => 'pusher',
+            'key' => env('PUSHER_APP_KEY'),
+            'secret' => env('PUSHER_APP_SECRET'),
+            'app_id' => env('PUSHER_APP_ID'),
             'options' => [
                 'cluster' => env('PUSHER_APP_CLUSTER'),
-                'useTLS'  => true,
+                'useTLS' => true,
             ],
         ],
 
         'ably' => [
             'driver' => 'ably',
-            'key'    => env('ABLY_KEY'),
+            'key' => env('ABLY_KEY'),
         ],
 
         'redis' => [
-            'driver'     => 'redis',
+            'driver' => 'redis',
             'connection' => 'default',
         ],
 
diff --git a/config/cache.php b/config/cache.php
index 5cf05e6d4..8736c7a7a 100644
--- a/config/cache.php
+++ b/config/cache.php
@@ -38,26 +38,26 @@ return [
         ],
 
         'array' => [
-            'driver'    => 'array',
+            'driver' => 'array',
             'serialize' => false,
         ],
 
         'database' => [
-            'driver'          => 'database',
-            'table'           => 'cache',
-            'connection'      => null,
+            'driver' => 'database',
+            'table' => 'cache',
+            'connection' => null,
             'lock_connection' => null,
         ],
 
         'file' => [
             'driver' => 'file',
-            'path'   => storage_path('framework/cache/data'),
+            'path' => storage_path('framework/cache/data'),
         ],
 
         'memcached' => [
-            'driver'        => 'memcached',
+            'driver' => 'memcached',
             'persistent_id' => env('MEMCACHED_PERSISTENT_ID'),
-            'sasl'          => [
+            'sasl' => [
                 env('MEMCACHED_USERNAME'),
                 env('MEMCACHED_PASSWORD'),
             ],
@@ -66,25 +66,25 @@ return [
             ],
             'servers' => [
                 [
-                    'host'   => env('MEMCACHED_HOST', '127.0.0.1'),
-                    'port'   => env('MEMCACHED_PORT', 11211),
+                    'host' => env('MEMCACHED_HOST', '127.0.0.1'),
+                    'port' => env('MEMCACHED_PORT', 11211),
                     'weight' => 100,
                 ],
             ],
         ],
 
         'redis' => [
-            'driver'          => 'redis',
-            'connection'      => 'cache',
+            'driver' => 'redis',
+            'connection' => 'cache',
             'lock_connection' => 'default',
         ],
 
         'dynamodb' => [
-            'driver'   => 'dynamodb',
-            'key'      => env('AWS_ACCESS_KEY_ID'),
-            'secret'   => env('AWS_SECRET_ACCESS_KEY'),
-            'region'   => env('AWS_DEFAULT_REGION', 'us-east-1'),
-            'table'    => env('DYNAMODB_CACHE_TABLE', 'cache'),
+            'driver' => 'dynamodb',
+            'key' => env('AWS_ACCESS_KEY_ID'),
+            'secret' => env('AWS_SECRET_ACCESS_KEY'),
+            'region' => env('AWS_DEFAULT_REGION', 'us-east-1'),
+            'table' => env('DYNAMODB_CACHE_TABLE', 'cache'),
             'endpoint' => env('DYNAMODB_ENDPOINT'),
         ],
 
diff --git a/config/chumper.datatable.php b/config/chumper.datatable.php
index a4abb5f36..76c362d92 100644
--- a/config/chumper.datatable.php
+++ b/config/chumper.datatable.php
@@ -44,7 +44,7 @@ return [
          */
         'options' => [
             'sPaginationType' => 'full_numbers',
-            'bProcessing'     => true,
+            'bProcessing' => true,
         ],
         /*
           |--------------------------------------------------------------------------
@@ -116,7 +116,7 @@ return [
      */
     'classmap' => [
         'CollectionEngine' => 'Chumper\Datatable\Engines\CollectionEngine',
-        'QueryEngine'      => 'Chumper\Datatable\Engines\QueryEngine',
-        'Table'            => 'Chumper\Datatable\Table',
+        'QueryEngine' => 'Chumper\Datatable\Engines\QueryEngine',
+        'Table' => 'Chumper\Datatable\Table',
     ],
 ];
diff --git a/config/database.php b/config/database.php
index 7905c583e..b42d9b30a 100644
--- a/config/database.php
+++ b/config/database.php
@@ -36,58 +36,58 @@ return [
     'connections' => [
 
         'sqlite' => [
-            'driver'                  => 'sqlite',
-            'url'                     => env('DATABASE_URL'),
-            'database'                => env('DB_DATABASE', database_path('database.sqlite')),
-            'prefix'                  => '',
+            'driver' => 'sqlite',
+            'url' => env('DATABASE_URL'),
+            'database' => env('DB_DATABASE', database_path('database.sqlite')),
+            'prefix' => '',
             'foreign_key_constraints' => env('DB_FOREIGN_KEYS', true),
         ],
 
         'mysql' => [
-            'driver'         => 'mysql',
-            'url'            => env('DATABASE_URL'),
-            'host'           => env('DB_HOST', '127.0.0.1'),
-            'port'           => env('DB_PORT', '3306'),
-            'database'       => env('DB_DATABASE', 'forge'),
-            'username'       => env('DB_USERNAME', 'forge'),
-            'password'       => env('DB_PASSWORD', ''),
-            'unix_socket'    => env('DB_SOCKET', ''),
-            'charset'        => 'utf8mb4',
-            'collation'      => 'utf8mb4_unicode_ci',
-            'prefix'         => '',
+            'driver' => 'mysql',
+            'url' => env('DATABASE_URL'),
+            'host' => env('DB_HOST', '127.0.0.1'),
+            'port' => env('DB_PORT', '3306'),
+            'database' => env('DB_DATABASE', 'forge'),
+            'username' => env('DB_USERNAME', 'forge'),
+            'password' => env('DB_PASSWORD', ''),
+            'unix_socket' => env('DB_SOCKET', ''),
+            'charset' => 'utf8mb4',
+            'collation' => 'utf8mb4_unicode_ci',
+            'prefix' => '',
             'prefix_indexes' => true,
-            'strict'         => true,
-            'engine'         => null,
-            'options'        => extension_loaded('pdo_mysql') ? array_filter([
+            'strict' => true,
+            'engine' => null,
+            'options' => extension_loaded('pdo_mysql') ? array_filter([
                 PDO::MYSQL_ATTR_SSL_CA => env('MYSQL_ATTR_SSL_CA'),
             ]) : [],
         ],
 
         'pgsql' => [
-            'driver'         => 'pgsql',
-            'url'            => env('DATABASE_URL'),
-            'host'           => env('DB_HOST', '127.0.0.1'),
-            'port'           => env('DB_PORT', '5432'),
-            'database'       => env('DB_DATABASE', 'forge'),
-            'username'       => env('DB_USERNAME', 'forge'),
-            'password'       => env('DB_PASSWORD', ''),
-            'charset'        => 'utf8',
-            'prefix'         => '',
+            'driver' => 'pgsql',
+            'url' => env('DATABASE_URL'),
+            'host' => env('DB_HOST', '127.0.0.1'),
+            'port' => env('DB_PORT', '5432'),
+            'database' => env('DB_DATABASE', 'forge'),
+            'username' => env('DB_USERNAME', 'forge'),
+            'password' => env('DB_PASSWORD', ''),
+            'charset' => 'utf8',
+            'prefix' => '',
             'prefix_indexes' => true,
-            'schema'         => 'public',
-            'sslmode'        => 'prefer',
+            'schema' => 'public',
+            'sslmode' => 'prefer',
         ],
 
         'sqlsrv' => [
-            'driver'         => 'sqlsrv',
-            'url'            => env('DATABASE_URL'),
-            'host'           => env('DB_HOST', 'localhost'),
-            'port'           => env('DB_PORT', '1433'),
-            'database'       => env('DB_DATABASE', 'forge'),
-            'username'       => env('DB_USERNAME', 'forge'),
-            'password'       => env('DB_PASSWORD', ''),
-            'charset'        => 'utf8',
-            'prefix'         => '',
+            'driver' => 'sqlsrv',
+            'url' => env('DATABASE_URL'),
+            'host' => env('DB_HOST', 'localhost'),
+            'port' => env('DB_PORT', '1433'),
+            'database' => env('DB_DATABASE', 'forge'),
+            'username' => env('DB_USERNAME', 'forge'),
+            'password' => env('DB_PASSWORD', ''),
+            'charset' => 'utf8',
+            'prefix' => '',
             'prefix_indexes' => true,
         ],
 
@@ -123,22 +123,22 @@ return [
 
         'options' => [
             'cluster' => env('REDIS_CLUSTER', 'redis'),
-            'prefix'  => env('REDIS_PREFIX', Str::slug(env('APP_NAME', 'laravel'), '_').'_database_'),
+            'prefix' => env('REDIS_PREFIX', Str::slug(env('APP_NAME', 'laravel'), '_').'_database_'),
         ],
 
         'default' => [
-            'url'      => env('REDIS_URL'),
-            'host'     => env('REDIS_HOST', '127.0.0.1'),
+            'url' => env('REDIS_URL'),
+            'host' => env('REDIS_HOST', '127.0.0.1'),
             'password' => env('REDIS_PASSWORD', null),
-            'port'     => env('REDIS_PORT', '6379'),
+            'port' => env('REDIS_PORT', '6379'),
             'database' => env('REDIS_DB', '0'),
         ],
 
         'cache' => [
-            'url'      => env('REDIS_URL'),
-            'host'     => env('REDIS_HOST', '127.0.0.1'),
+            'url' => env('REDIS_URL'),
+            'host' => env('REDIS_HOST', '127.0.0.1'),
             'password' => env('REDIS_PASSWORD', null),
-            'port'     => env('REDIS_PORT', '6379'),
+            'port' => env('REDIS_PORT', '6379'),
             'database' => env('REDIS_CACHE_DB', '1'),
         ],
 
diff --git a/config/debugbar.php b/config/debugbar.php
index 7bb8c2e0c..22749ff5f 100644
--- a/config/debugbar.php
+++ b/config/debugbar.php
@@ -27,11 +27,11 @@ return [
      |
      */
     'storage' => [
-        'enabled'    => true,
-        'driver'     => 'file', // redis, file, pdo, custom
-        'path'       => storage_path('debugbar'), // For file driver
+        'enabled' => true,
+        'driver' => 'file', // redis, file, pdo, custom
+        'path' => storage_path('debugbar'), // For file driver
         'connection' => null,   // Leave null for default connection (Redis/PDO)
-        'provider'   => '', // Instance of StorageInterface for custom driver
+        'provider' => '', // Instance of StorageInterface for custom driver
     ],
 
     /*
@@ -83,26 +83,26 @@ return [
      */
 
     'collectors' => [
-        'phpinfo'         => true,  // Php version
-        'messages'        => true,  // Messages
-        'time'            => true,  // Time Datalogger
-        'memory'          => true,  // Memory usage
-        'exceptions'      => true,  // Exception displayer
-        'log'             => true,  // Logs from Monolog (merged in messages if enabled)
-        'db'              => true,  // Show database (PDO) queries and bindings
-        'views'           => true,  // Views with their data
-        'route'           => true,  // Current route information
-        'laravel'         => false, // Laravel version and environment
-        'events'          => false, // All events fired
+        'phpinfo' => true,  // Php version
+        'messages' => true,  // Messages
+        'time' => true,  // Time Datalogger
+        'memory' => true,  // Memory usage
+        'exceptions' => true,  // Exception displayer
+        'log' => true,  // Logs from Monolog (merged in messages if enabled)
+        'db' => true,  // Show database (PDO) queries and bindings
+        'views' => true,  // Views with their data
+        'route' => true,  // Current route information
+        'laravel' => false, // Laravel version and environment
+        'events' => false, // All events fired
         'default_request' => false, // Regular or special Symfony request logger
         'symfony_request' => true,  // Only one can be enabled..
-        'mail'            => true,  // Catch mail messages
-        'logs'            => false, // Add the latest log messages
-        'files'           => false, // Show the included files
-        'config'          => false, // Display config settings
-        'auth'            => false, // Display Laravel authentication status
-        'gate'            => false, // Display Laravel Gate checks
-        'session'         => true,  // Display session data
+        'mail' => true,  // Catch mail messages
+        'logs' => false, // Add the latest log messages
+        'files' => false, // Show the included files
+        'config' => false, // Display config settings
+        'auth' => false, // Display Laravel authentication status
+        'gate' => false, // Display Laravel Gate checks
+        'session' => true,  // Display session data
     ],
 
     /*
@@ -120,11 +120,11 @@ return [
         ],
         'db' => [
             'with_params' => true,   // Render SQL with the parameters substituted
-            'timeline'    => false,  // Add the queries to the timeline
-            'backtrace'   => false,  // EXPERIMENTAL: Use a backtrace to find the origin of the query in your files.
-            'explain'     => [            // EXPERIMENTAL: Show EXPLAIN output on queries
+            'timeline' => false,  // Add the queries to the timeline
+            'backtrace' => false,  // EXPERIMENTAL: Use a backtrace to find the origin of the query in your files.
+            'explain' => [            // EXPERIMENTAL: Show EXPLAIN output on queries
                 'enabled' => false,
-                'types'   => ['SELECT'], // array('SELECT', 'INSERT', 'UPDATE', 'DELETE'); for MySQL 5.6.3+
+                'types' => ['SELECT'], // array('SELECT', 'INSERT', 'UPDATE', 'DELETE'); for MySQL 5.6.3+
             ],
             'hints' => true,    // Show hints for common mistakes
         ],
diff --git a/config/excel.php b/config/excel.php
index 1c082ff70..57a3c7cfa 100644
--- a/config/excel.php
+++ b/config/excel.php
@@ -42,12 +42,12 @@ return [
         |
         */
         'csv' => [
-            'delimiter'              => ',',
-            'enclosure'              => '"',
-            'line_ending'            => PHP_EOL,
-            'use_bom'                => false,
+            'delimiter' => ',',
+            'enclosure' => '"',
+            'line_ending' => PHP_EOL,
+            'use_bom' => false,
             'include_separator_line' => false,
-            'excel_compatibility'    => false,
+            'excel_compatibility' => false,
         ],
 
         /*
@@ -59,15 +59,15 @@ return [
         |
         */
         'properties' => [
-            'creator'        => '',
+            'creator' => '',
             'lastModifiedBy' => '',
-            'title'          => '',
-            'description'    => '',
-            'subject'        => '',
-            'keywords'       => '',
-            'category'       => '',
-            'manager'        => '',
-            'company'        => '',
+            'title' => '',
+            'description' => '',
+            'subject' => '',
+            'keywords' => '',
+            'category' => '',
+            'manager' => '',
+            'company' => '',
         ],
     ],
 
@@ -121,11 +121,11 @@ return [
         |
         */
         'csv' => [
-            'delimiter'        => ',',
-            'enclosure'        => '"',
+            'delimiter' => ',',
+            'enclosure' => '"',
             'escape_character' => '\\',
-            'contiguous'       => false,
-            'input_encoding'   => 'UTF-8',
+            'contiguous' => false,
+            'input_encoding' => 'UTF-8',
         ],
 
         /*
@@ -137,15 +137,15 @@ return [
         |
         */
         'properties' => [
-            'creator'        => '',
+            'creator' => '',
             'lastModifiedBy' => '',
-            'title'          => '',
-            'description'    => '',
-            'subject'        => '',
-            'keywords'       => '',
-            'category'       => '',
-            'manager'        => '',
-            'company'        => '',
+            'title' => '',
+            'description' => '',
+            'subject' => '',
+            'keywords' => '',
+            'category' => '',
+            'manager' => '',
+            'company' => '',
         ],
 
     ],
@@ -160,21 +160,21 @@ return [
     |
     */
     'extension_detector' => [
-        'xlsx'     => Excel::XLSX,
-        'xlsm'     => Excel::XLSX,
-        'xltx'     => Excel::XLSX,
-        'xltm'     => Excel::XLSX,
-        'xls'      => Excel::XLS,
-        'xlt'      => Excel::XLS,
-        'ods'      => Excel::ODS,
-        'ots'      => Excel::ODS,
-        'slk'      => Excel::SLK,
-        'xml'      => Excel::XML,
+        'xlsx' => Excel::XLSX,
+        'xlsm' => Excel::XLSX,
+        'xltx' => Excel::XLSX,
+        'xltm' => Excel::XLSX,
+        'xls' => Excel::XLS,
+        'xlt' => Excel::XLS,
+        'ods' => Excel::ODS,
+        'ots' => Excel::ODS,
+        'slk' => Excel::SLK,
+        'xml' => Excel::XML,
         'gnumeric' => Excel::GNUMERIC,
-        'htm'      => Excel::HTML,
-        'html'     => Excel::HTML,
-        'csv'      => Excel::CSV,
-        'tsv'      => Excel::TSV,
+        'htm' => Excel::HTML,
+        'html' => Excel::HTML,
+        'csv' => Excel::CSV,
+        'tsv' => Excel::TSV,
 
         /*
         |--------------------------------------------------------------------------
@@ -305,7 +305,7 @@ return [
         | in conjunction with queued imports and exports.
         |
         */
-        'remote_disk'   => null,
+        'remote_disk' => null,
         'remote_prefix' => null,
 
         /*
diff --git a/config/filesystems.php b/config/filesystems.php
index d2c65abfa..760ef9728 100644
--- a/config/filesystems.php
+++ b/config/filesystems.php
@@ -32,24 +32,24 @@ return [
 
         'local' => [
             'driver' => 'local',
-            'root'   => storage_path('app'),
+            'root' => storage_path('app'),
         ],
 
         'public' => [
-            'driver'     => 'local',
-            'root'       => storage_path('app/public'),
-            'url'        => env('APP_URL').'/storage',
+            'driver' => 'local',
+            'root' => storage_path('app/public'),
+            'url' => env('APP_URL').'/storage',
             'visibility' => 'public',
         ],
 
         's3' => [
-            'driver'                  => 's3',
-            'key'                     => env('AWS_ACCESS_KEY_ID'),
-            'secret'                  => env('AWS_SECRET_ACCESS_KEY'),
-            'region'                  => env('AWS_DEFAULT_REGION'),
-            'bucket'                  => env('AWS_BUCKET'),
-            'url'                     => env('AWS_URL'),
-            'endpoint'                => env('AWS_ENDPOINT'),
+            'driver' => 's3',
+            'key' => env('AWS_ACCESS_KEY_ID'),
+            'secret' => env('AWS_SECRET_ACCESS_KEY'),
+            'region' => env('AWS_DEFAULT_REGION'),
+            'bucket' => env('AWS_BUCKET'),
+            'url' => env('AWS_URL'),
+            'endpoint' => env('AWS_ENDPOINT'),
             'use_path_style_endpoint' => env('AWS_USE_PATH_STYLE_ENDPOINT', false),
         ],
 
diff --git a/config/geoip.php b/config/geoip.php
index 98f8a171a..a773ab2df 100644
--- a/config/geoip.php
+++ b/config/geoip.php
@@ -43,21 +43,21 @@ return [
     */
     'services' => [
         'maxmind_database' => [
-            'class'         => \Torann\GeoIP\Services\MaxMindDatabase::class,
+            'class' => \Torann\GeoIP\Services\MaxMindDatabase::class,
             'database_path' => storage_path('app/geoip.mmdb'),
-            'update_url'    => 'https://geolite.maxmind.com/download/geoip/database/GeoLite2-City.mmdb.gz',
-            'locales'       => ['en'],
+            'update_url' => 'https://geolite.maxmind.com/download/geoip/database/GeoLite2-City.mmdb.gz',
+            'locales' => ['en'],
         ],
         'maxmind_api' => [
-            'class'       => \Torann\GeoIP\Services\MaxMindWebService::class,
-            'user_id'     => env('MAXMIND_USER_ID'),
+            'class' => \Torann\GeoIP\Services\MaxMindWebService::class,
+            'user_id' => env('MAXMIND_USER_ID'),
             'license_key' => env('MAXMIND_LICENSE_KEY'),
-            'locales'     => ['en'],
+            'locales' => ['en'],
         ],
         'ipapi' => [
-            'class'          => \Torann\GeoIP\Services\IPApi::class,
-            'secure'         => true,
-            'key'            => env('IPAPI_KEY'),
+            'class' => \Torann\GeoIP\Services\IPApi::class,
+            'secure' => true,
+            'key' => env('IPAPI_KEY'),
             'continent_path' => storage_path('app/continents.json'),
         ],
     ],
@@ -105,18 +105,18 @@ return [
     |
     */
     'default_location' => [
-        'ip'          => '127.0.0.0',
-        'iso_code'    => 'IN',
-        'country'     => 'INDIA',
-        'city'        => 'Bangalore',
-        'state'       => 'KA',
-        'state_name'  => 'Connecticut',
+        'ip' => '127.0.0.0',
+        'iso_code' => 'IN',
+        'country' => 'INDIA',
+        'city' => 'Bangalore',
+        'state' => 'KA',
+        'state_name' => 'Connecticut',
         'postal_code' => '06510',
-        'lat'         => 41.31,
-        'lon'         => -72.92,
-        'timezone'    => 'Asia/Kolkata',
-        'continent'   => 'NA',
-        'default'     => true,
-        'currency'    => 'USD',
+        'lat' => 41.31,
+        'lon' => -72.92,
+        'timezone' => 'Asia/Kolkata',
+        'continent' => 'NA',
+        'default' => true,
+        'currency' => 'USD',
     ],
 ];
diff --git a/config/hashing.php b/config/hashing.php
index 5b10c09d3..842577087 100644
--- a/config/hashing.php
+++ b/config/hashing.php
@@ -44,9 +44,9 @@ return [
     */
 
     'argon' => [
-        'memory'  => 1024,
+        'memory' => 1024,
         'threads' => 2,
-        'time'    => 2,
+        'time' => 2,
     ],
 
 ];
diff --git a/config/languages.php b/config/languages.php
index 8d5a99912..491a4ca92 100644
--- a/config/languages.php
+++ b/config/languages.php
@@ -2,143 +2,143 @@
 
 //Iso codes for languages
 return [
-    'aa'      => ['Afar', 'ʿAfár af'],
-    'ab'      => ['Abkhazian', 'аҧсшәа'],
-    'af'      => ['Afrikaans', 'Afrikaans'],
-    'am'      => ['Amharic', 'አማርኛ'],
-    'ar'      => ['Arabic', 'العربية'],
-    'as'      => ['Assamese', 'অসমীয়া'],
-    'ay'      => ['Aymara', 'aymar aru'],
-    'az'      => ['Azerbaijani', 'azərbaycan dili'],
-    'ba'      => ['Bashkir', 'башҡорт теле'],
-    'be'      => ['Byelorussian', 'беларуская мова'],
-    'bg'      => ['Bulgarian', 'български език'],
-    'bh'      => ['Bihari', 'भोजपुरी'],
-    'bi'      => ['Bislama', 'Bislama'],
-    'bn'      => ['Bengali', 'বাংলা'],
-    'bo'      => ['Tibetan', 'བོད་ཡིག'],
-    'br'      => ['Breton', 'brezhoneg'],
-    'ca'      => ['Catalan', 'català'],
-    'co'      => ['Corsican', 'corsu, lingua corsa'],
-    'cs'      => ['Czech', 'čeština, český jazyk'],
-    'cy'      => ['Welsh', 'Cymraeg'],
-    'da'      => ['Danish', 'dansk'],
-    'de'      => ['German', 'Deutsch'],
-    'dz'      => ['Bhutani', 'རྫོང་ཁ་'],
-    'el'      => ['Greek', 'ελληνικά'],
-    'en'      => ['English', 'English'],
-    'eo'      => ['Esperanto', 'Esperanto'],
-    'es'      => ['Spanish', 'Español'],
-    'et'      => ['Estonian', 'eesti'],
-    'eu'      => ['Basque', 'euskara'],
-    'fa'      => ['Persian', 'فارسی'],
-    'fi'      => ['Finnish', 'suomi'],
-    'fj'      => ['Fiji', 'vosa Vakaviti'],
-    'fo'      => ['Faeroese', 'føroyskt'],
-    'fr'      => ['French', 'français'],
-    'fy'      => ['Frisian', 'Frysk'],
-    'ga'      => ['Irish', 'Gaeilge'],
-    'gd'      => ['Gaelic', 'ɡɔɪˈdɛlɪk'],
-    'gl'      => ['Galician', 'Galego'],
-    'gn'      => ['Guarani', 'Avañ\'eẽ'],
-    'gu'      => ['Gujarati', 'ગુજરાતી'],
-    'ha'      => ['Hausa', 'هَوُسَ'],
-    'hi'      => ['Hindi', 'हिन्दी'],
-    'hr'      => ['Croatian', 'hrvatski jezik'],
-    'hu'      => ['Hungarian', 'magyar'],
-    'hy'      => ['Armenian', 'Հայերեն'],
-    'ia'      => ['Interlingua', 'Interlingua'],
-    'ie'      => ['Interlingue', 'Interlingue'],
-    'ik'      => ['Inupiak', 'Iñupiaq'],
-    'id'      => ['Indonesian', 'Bahasa Indonesia'],
-    'is'      => ['Icelandic', 'Íslenska'],
-    'it'      => ['Italian', 'Italiano'],
-    'he'      => ['Hebrew', 'עברית'],
-    'ja'      => ['Japanese', '日本語 [にほんご]'],
-    'yi'      => ['Yiddish', 'ייִדיש'],
-    'jv'      => ['Javanese', 'ꦧꦱꦗꦮ'],
-    'ka'      => ['Georgian', 'ქართული'],
-    'kk'      => ['Kazakh', 'қазақ тілі'],
-    'kl'      => ['Greenlandic', 'kalaallisut'],
-    'km'      => ['Cambodian', 'ខ្មែរ, ខេមរភាសា'],
-    'kn'      => ['Kannada', 'ಕನ್ನಡ'],
-    'ko'      => ['Korean', '한국어'],
-    'ks'      => ['Kashmiri', 'कश्मीरी'],
-    'ku'      => ['Kurdish', 'كوردی‎'],
-    'ky'      => ['Kirghiz', 'Кыргызча'],
-    'la'      => ['Latin', 'latine'],
-    'ln'      => ['Lingala', 'Lingála'],
-    'lo'      => ['Laothian', 'ພາສາລາວ'],
-    'lt'      => ['Lithuanian', 'lietuvių kalba'],
-    'lv'      => ['Latvian', 'Latviešu Valoda'],
-    'mg'      => ['Malagasy', 'fiteny malagasy'],
-    'mi'      => ['Maori', 'te reo Māori'],
-    'mk'      => ['Macedonian', 'македонски јазик'],
-    'ml'      => ['Malayalam', 'മലയാളം'],
-    'mn'      => ['Mongolian', 'Монгол хэл'],
-    'ro'      => ['Moldavian', 'Română'],
-    'mr'      => ['Marathi', 'मराठी'],
-    'ms'      => ['Malay', 'Bahasa Melayu'],
-    'mt'      => ['Maltese', 'Malti'],
-    'my'      => ['Burmese', 'ဗမာစာ'],
-    'na'      => ['Nauru', 'Dorerin Naoero'],
-    'ne'      => ['Nepali', 'नेपाली'],
-    'nl'      => ['Dutch', 'Vlaams'],
-    'no'      => ['Norwegian', 'Norsk'],
-    'oc'      => ['Occitan', 'lenga d\'òc'],
-    'om'      => ['Oromo', 'Afaan Oromoo'],
-    'or'      => ['Oriya', 'ଓଡ଼ିଆ'],
-    'pa'      => ['Punjabi', 'ਪੰਜਾਬੀ'],
-    'pl'      => ['Polish', 'Język Polski'],
-    'ps'      => ['Pashto', 'پښتو'],
-    'pt'      => ['Portuguese', 'Português'],
-    'pt-br'   => ['Brazilian Portuguese', 'Português'],
-    'qu'      => ['Quechua', 'Runa Simi'],
-    'rm'      => ['Rhaeto-Romance', 'Rumantsch Grischun'],
-    'rn'      => ['Kirundi', 'Ikirundi'],
-    'ro'      => ['Romanian', 'Română'],
-    'ru'      => ['Russian', 'Русский'],
-    'rw'      => ['Kinyarwanda', 'Ikinyarwanda'],
-    'sa'      => ['Sanskrit', 'संस्कृतम्'],
-    'sd'      => ['Sindhi', 'सिन्धी'],
-    'sg'      => ['Sangro', 'yângâ tî sängö'],
-    'sh'      => ['Serbo-Croatian', '/ˌsɜːrboʊkroʊˈeɪʃən, -bə-/ '],
-    'si'      => ['Singhalese', 'සිංහල'],
-    'sk'      => ['Slovak', 'Slovenčina'],
-    'sl'      => ['Slovenian', 'Slovenščina'],
-    'sm'      => ['Samoan', 'gagana fa\'a Samoa'],
-    'sn'      => ['Shona', 'chiShona'],
-    'so'      => ['Somali', 'Soomaaliga'],
-    'sq'      => ['Albanian', 'Shqip'],
-    'sr'      => ['Serbian', 'српски језик'],
-    'ss'      => ['Siswati', 'SiSwati'],
-    'st'      => ['Sesotho', 'Sesotho'],
-    'su'      => ['Sudanese', 'Basa Sunda'],
-    'sv'      => ['Swedish', 'Svenska'],
-    'sw'      => ['Swahili', 'Kiswahili'],
-    'ta'      => ['Tamil', 'தமிழ்'],
-    'te'      => ['Tegulu', 'తెలుగు'],
-    'tg'      => ['Tajik', 'тоҷикӣ'],
-    'th'      => ['Thai', 'ไทย'],
-    'ti'      => ['Tigrinya', 'ትግርኛ'],
-    'tk'      => ['Turkmen', 'Türkmen'],
-    'tl'      => ['Tagalog', 'Wikang Tagalog'],
-    'tn'      => ['Setswana', 'Setswana'],
-    'to'      => ['Tonga', 'Faka Tonga'],
-    'tr'      => ['Turkish', 'Türkçe'],
-    'ts'      => ['Tsonga', 'Xitsonga'],
-    'tt'      => ['Tatar', 'татар теле'],
-    'tw'      => ['Twi', 'Twi'],
-    'uk'      => ['Ukrainian', 'Українська'],
-    'ur'      => ['Urdu', 'اردو'],
-    'uz'      => ['Uzbek', 'Oʻzbek'],
-    'vi'      => ['Vietnamese', 'Tiếng Việt'],
-    'vo'      => ['Volapuk', 'Volapük'],
-    'wo'      => ['Wolof', 'Wollof'],
-    'xh'      => ['Xhosa', 'isiXhosa'],
-    'yo'      => ['Yoruba', 'Yorùbá'],
-    'zh'      => ['Chinese', '中文 (Zhōngwén)'],
+    'aa' => ['Afar', 'ʿAfár af'],
+    'ab' => ['Abkhazian', 'аҧсшәа'],
+    'af' => ['Afrikaans', 'Afrikaans'],
+    'am' => ['Amharic', 'አማርኛ'],
+    'ar' => ['Arabic', 'العربية'],
+    'as' => ['Assamese', 'অসমীয়া'],
+    'ay' => ['Aymara', 'aymar aru'],
+    'az' => ['Azerbaijani', 'azərbaycan dili'],
+    'ba' => ['Bashkir', 'башҡорт теле'],
+    'be' => ['Byelorussian', 'беларуская мова'],
+    'bg' => ['Bulgarian', 'български език'],
+    'bh' => ['Bihari', 'भोजपुरी'],
+    'bi' => ['Bislama', 'Bislama'],
+    'bn' => ['Bengali', 'বাংলা'],
+    'bo' => ['Tibetan', 'བོད་ཡིག'],
+    'br' => ['Breton', 'brezhoneg'],
+    'ca' => ['Catalan', 'català'],
+    'co' => ['Corsican', 'corsu, lingua corsa'],
+    'cs' => ['Czech', 'čeština, český jazyk'],
+    'cy' => ['Welsh', 'Cymraeg'],
+    'da' => ['Danish', 'dansk'],
+    'de' => ['German', 'Deutsch'],
+    'dz' => ['Bhutani', 'རྫོང་ཁ་'],
+    'el' => ['Greek', 'ελληνικά'],
+    'en' => ['English', 'English'],
+    'eo' => ['Esperanto', 'Esperanto'],
+    'es' => ['Spanish', 'Español'],
+    'et' => ['Estonian', 'eesti'],
+    'eu' => ['Basque', 'euskara'],
+    'fa' => ['Persian', 'فارسی'],
+    'fi' => ['Finnish', 'suomi'],
+    'fj' => ['Fiji', 'vosa Vakaviti'],
+    'fo' => ['Faeroese', 'føroyskt'],
+    'fr' => ['French', 'français'],
+    'fy' => ['Frisian', 'Frysk'],
+    'ga' => ['Irish', 'Gaeilge'],
+    'gd' => ['Gaelic', 'ɡɔɪˈdɛlɪk'],
+    'gl' => ['Galician', 'Galego'],
+    'gn' => ['Guarani', 'Avañ\'eẽ'],
+    'gu' => ['Gujarati', 'ગુજરાતી'],
+    'ha' => ['Hausa', 'هَوُسَ'],
+    'hi' => ['Hindi', 'हिन्दी'],
+    'hr' => ['Croatian', 'hrvatski jezik'],
+    'hu' => ['Hungarian', 'magyar'],
+    'hy' => ['Armenian', 'Հայերեն'],
+    'ia' => ['Interlingua', 'Interlingua'],
+    'ie' => ['Interlingue', 'Interlingue'],
+    'ik' => ['Inupiak', 'Iñupiaq'],
+    'id' => ['Indonesian', 'Bahasa Indonesia'],
+    'is' => ['Icelandic', 'Íslenska'],
+    'it' => ['Italian', 'Italiano'],
+    'he' => ['Hebrew', 'עברית'],
+    'ja' => ['Japanese', '日本語 [にほんご]'],
+    'yi' => ['Yiddish', 'ייִדיש'],
+    'jv' => ['Javanese', 'ꦧꦱꦗꦮ'],
+    'ka' => ['Georgian', 'ქართული'],
+    'kk' => ['Kazakh', 'қазақ тілі'],
+    'kl' => ['Greenlandic', 'kalaallisut'],
+    'km' => ['Cambodian', 'ខ្មែរ, ខេមរភាសា'],
+    'kn' => ['Kannada', 'ಕನ್ನಡ'],
+    'ko' => ['Korean', '한국어'],
+    'ks' => ['Kashmiri', 'कश्मीरी'],
+    'ku' => ['Kurdish', 'كوردی‎'],
+    'ky' => ['Kirghiz', 'Кыргызча'],
+    'la' => ['Latin', 'latine'],
+    'ln' => ['Lingala', 'Lingála'],
+    'lo' => ['Laothian', 'ພາສາລາວ'],
+    'lt' => ['Lithuanian', 'lietuvių kalba'],
+    'lv' => ['Latvian', 'Latviešu Valoda'],
+    'mg' => ['Malagasy', 'fiteny malagasy'],
+    'mi' => ['Maori', 'te reo Māori'],
+    'mk' => ['Macedonian', 'македонски јазик'],
+    'ml' => ['Malayalam', 'മലയാളം'],
+    'mn' => ['Mongolian', 'Монгол хэл'],
+    'ro' => ['Moldavian', 'Română'],
+    'mr' => ['Marathi', 'मराठी'],
+    'ms' => ['Malay', 'Bahasa Melayu'],
+    'mt' => ['Maltese', 'Malti'],
+    'my' => ['Burmese', 'ဗမာစာ'],
+    'na' => ['Nauru', 'Dorerin Naoero'],
+    'ne' => ['Nepali', 'नेपाली'],
+    'nl' => ['Dutch', 'Vlaams'],
+    'no' => ['Norwegian', 'Norsk'],
+    'oc' => ['Occitan', 'lenga d\'òc'],
+    'om' => ['Oromo', 'Afaan Oromoo'],
+    'or' => ['Oriya', 'ଓଡ଼ିଆ'],
+    'pa' => ['Punjabi', 'ਪੰਜਾਬੀ'],
+    'pl' => ['Polish', 'Język Polski'],
+    'ps' => ['Pashto', 'پښتو'],
+    'pt' => ['Portuguese', 'Português'],
+    'pt-br' => ['Brazilian Portuguese', 'Português'],
+    'qu' => ['Quechua', 'Runa Simi'],
+    'rm' => ['Rhaeto-Romance', 'Rumantsch Grischun'],
+    'rn' => ['Kirundi', 'Ikirundi'],
+    'ro' => ['Romanian', 'Română'],
+    'ru' => ['Russian', 'Русский'],
+    'rw' => ['Kinyarwanda', 'Ikinyarwanda'],
+    'sa' => ['Sanskrit', 'संस्कृतम्'],
+    'sd' => ['Sindhi', 'सिन्धी'],
+    'sg' => ['Sangro', 'yângâ tî sängö'],
+    'sh' => ['Serbo-Croatian', '/ˌsɜːrboʊkroʊˈeɪʃən, -bə-/ '],
+    'si' => ['Singhalese', 'සිංහල'],
+    'sk' => ['Slovak', 'Slovenčina'],
+    'sl' => ['Slovenian', 'Slovenščina'],
+    'sm' => ['Samoan', 'gagana fa\'a Samoa'],
+    'sn' => ['Shona', 'chiShona'],
+    'so' => ['Somali', 'Soomaaliga'],
+    'sq' => ['Albanian', 'Shqip'],
+    'sr' => ['Serbian', 'српски језик'],
+    'ss' => ['Siswati', 'SiSwati'],
+    'st' => ['Sesotho', 'Sesotho'],
+    'su' => ['Sudanese', 'Basa Sunda'],
+    'sv' => ['Swedish', 'Svenska'],
+    'sw' => ['Swahili', 'Kiswahili'],
+    'ta' => ['Tamil', 'தமிழ்'],
+    'te' => ['Tegulu', 'తెలుగు'],
+    'tg' => ['Tajik', 'тоҷикӣ'],
+    'th' => ['Thai', 'ไทย'],
+    'ti' => ['Tigrinya', 'ትግርኛ'],
+    'tk' => ['Turkmen', 'Türkmen'],
+    'tl' => ['Tagalog', 'Wikang Tagalog'],
+    'tn' => ['Setswana', 'Setswana'],
+    'to' => ['Tonga', 'Faka Tonga'],
+    'tr' => ['Turkish', 'Türkçe'],
+    'ts' => ['Tsonga', 'Xitsonga'],
+    'tt' => ['Tatar', 'татар теле'],
+    'tw' => ['Twi', 'Twi'],
+    'uk' => ['Ukrainian', 'Українська'],
+    'ur' => ['Urdu', 'اردو'],
+    'uz' => ['Uzbek', 'Oʻzbek'],
+    'vi' => ['Vietnamese', 'Tiếng Việt'],
+    'vo' => ['Volapuk', 'Volapük'],
+    'wo' => ['Wolof', 'Wollof'],
+    'xh' => ['Xhosa', 'isiXhosa'],
+    'yo' => ['Yoruba', 'Yorùbá'],
+    'zh' => ['Chinese', '中文 (Zhōngwén)'],
     'zh-hant' => ['Chinese', '中文 [Traditional]'],
     'zh-hans' => ['Chinese', '中文 [Simplified]'],
-    'zu'      => ['Zulu', 'isiZulu'],
+    'zu' => ['Zulu', 'isiZulu'],
 ];
diff --git a/config/logging.php b/config/logging.php
index d1f5b703b..880cd9227 100644
--- a/config/logging.php
+++ b/config/logging.php
@@ -49,36 +49,36 @@ return [
 
     'channels' => [
         'stack' => [
-            'driver'            => 'stack',
-            'channels'          => ['single'],
+            'driver' => 'stack',
+            'channels' => ['single'],
             'ignore_exceptions' => false,
         ],
 
         'single' => [
             'driver' => 'single',
-            'path'   => storage_path('logs/laravel.log'),
-            'level'  => env('LOG_LEVEL', 'debug'),
+            'path' => storage_path('logs/laravel.log'),
+            'level' => env('LOG_LEVEL', 'debug'),
         ],
 
         'daily' => [
             'driver' => 'daily',
-            'path'   => storage_path('logs/laravel.log'),
-            'level'  => env('LOG_LEVEL', 'debug'),
-            'days'   => 14,
+            'path' => storage_path('logs/laravel.log'),
+            'level' => env('LOG_LEVEL', 'debug'),
+            'days' => 14,
         ],
 
         'slack' => [
-            'driver'   => 'slack',
-            'url'      => env('LOG_SLACK_WEBHOOK_URL'),
+            'driver' => 'slack',
+            'url' => env('LOG_SLACK_WEBHOOK_URL'),
             'username' => 'Laravel Log',
-            'emoji'    => ':boom:',
-            'level'    => env('LOG_LEVEL', 'critical'),
+            'emoji' => ':boom:',
+            'level' => env('LOG_LEVEL', 'critical'),
         ],
 
         'papertrail' => [
-            'driver'       => 'monolog',
-            'level'        => env('LOG_LEVEL', 'debug'),
-            'handler'      => SyslogUdpHandler::class,
+            'driver' => 'monolog',
+            'level' => env('LOG_LEVEL', 'debug'),
+            'handler' => SyslogUdpHandler::class,
             'handler_with' => [
                 'host' => env('PAPERTRAIL_URL'),
                 'port' => env('PAPERTRAIL_PORT'),
@@ -86,27 +86,27 @@ return [
         ],
 
         'stderr' => [
-            'driver'    => 'monolog',
-            'level'     => env('LOG_LEVEL', 'debug'),
-            'handler'   => StreamHandler::class,
+            'driver' => 'monolog',
+            'level' => env('LOG_LEVEL', 'debug'),
+            'handler' => StreamHandler::class,
             'formatter' => env('LOG_STDERR_FORMATTER'),
-            'with'      => [
+            'with' => [
                 'stream' => 'php://stderr',
             ],
         ],
 
         'syslog' => [
             'driver' => 'syslog',
-            'level'  => env('LOG_LEVEL', 'debug'),
+            'level' => env('LOG_LEVEL', 'debug'),
         ],
 
         'errorlog' => [
             'driver' => 'errorlog',
-            'level'  => env('LOG_LEVEL', 'debug'),
+            'level' => env('LOG_LEVEL', 'debug'),
         ],
 
         'null' => [
-            'driver'  => 'monolog',
+            'driver' => 'monolog',
             'handler' => NullHandler::class,
         ],
 
diff --git a/config/mail.php b/config/mail.php
index 93c656a80..54299aabf 100644
--- a/config/mail.php
+++ b/config/mail.php
@@ -35,14 +35,14 @@ return [
 
     'mailers' => [
         'smtp' => [
-            'transport'  => 'smtp',
-            'host'       => env('MAIL_HOST', 'smtp.mailgun.org'),
-            'port'       => env('MAIL_PORT', 587),
+            'transport' => 'smtp',
+            'host' => env('MAIL_HOST', 'smtp.mailgun.org'),
+            'port' => env('MAIL_PORT', 587),
             'encryption' => env('MAIL_ENCRYPTION', 'tls'),
-            'username'   => env('MAIL_USERNAME'),
-            'password'   => env('MAIL_PASSWORD'),
-            'timeout'    => null,
-            'auth_mode'  => null,
+            'username' => env('MAIL_USERNAME'),
+            'password' => env('MAIL_PASSWORD'),
+            'timeout' => null,
+            'auth_mode' => null,
         ],
 
         'ses' => [
@@ -59,12 +59,12 @@ return [
 
         'sendmail' => [
             'transport' => 'sendmail',
-            'path'      => '/usr/sbin/sendmail -bs',
+            'path' => '/usr/sbin/sendmail -bs',
         ],
 
         'log' => [
             'transport' => 'log',
-            'channel'   => env('MAIL_LOG_CHANNEL'),
+            'channel' => env('MAIL_LOG_CHANNEL'),
         ],
 
         'array' => [
@@ -85,7 +85,7 @@ return [
 
     'from' => [
         'address' => env('MAIL_FROM_ADDRESS', 'hello@example.com'),
-        'name'    => env('MAIL_FROM_NAME', 'Example'),
+        'name' => env('MAIL_FROM_NAME', 'Example'),
     ],
 
     /*
diff --git a/config/queue.php b/config/queue.php
index 84f74388b..25ea5a819 100644
--- a/config/queue.php
+++ b/config/queue.php
@@ -35,39 +35,39 @@ return [
         ],
 
         'database' => [
-            'driver'       => 'database',
-            'table'        => 'jobs',
-            'queue'        => 'default',
-            'retry_after'  => 90,
+            'driver' => 'database',
+            'table' => 'jobs',
+            'queue' => 'default',
+            'retry_after' => 90,
             'after_commit' => false,
         ],
 
         'beanstalkd' => [
-            'driver'       => 'beanstalkd',
-            'host'         => 'localhost',
-            'queue'        => 'default',
-            'retry_after'  => 90,
-            'block_for'    => 0,
+            'driver' => 'beanstalkd',
+            'host' => 'localhost',
+            'queue' => 'default',
+            'retry_after' => 90,
+            'block_for' => 0,
             'after_commit' => false,
         ],
 
         'sqs' => [
-            'driver'       => 'sqs',
-            'key'          => env('AWS_ACCESS_KEY_ID'),
-            'secret'       => env('AWS_SECRET_ACCESS_KEY'),
-            'prefix'       => env('SQS_PREFIX', 'https://sqs.us-east-1.amazonaws.com/your-account-id'),
-            'queue'        => env('SQS_QUEUE', 'default'),
-            'suffix'       => env('SQS_SUFFIX'),
-            'region'       => env('AWS_DEFAULT_REGION', 'us-east-1'),
+            'driver' => 'sqs',
+            'key' => env('AWS_ACCESS_KEY_ID'),
+            'secret' => env('AWS_SECRET_ACCESS_KEY'),
+            'prefix' => env('SQS_PREFIX', 'https://sqs.us-east-1.amazonaws.com/your-account-id'),
+            'queue' => env('SQS_QUEUE', 'default'),
+            'suffix' => env('SQS_SUFFIX'),
+            'region' => env('AWS_DEFAULT_REGION', 'us-east-1'),
             'after_commit' => false,
         ],
 
         'redis' => [
-            'driver'       => 'redis',
-            'connection'   => 'default',
-            'queue'        => env('REDIS_QUEUE', 'default'),
-            'retry_after'  => 90,
-            'block_for'    => null,
+            'driver' => 'redis',
+            'connection' => 'default',
+            'queue' => env('REDIS_QUEUE', 'default'),
+            'retry_after' => 90,
+            'block_for' => null,
             'after_commit' => false,
         ],
 
@@ -85,9 +85,9 @@ return [
     */
 
     'failed' => [
-        'driver'   => env('QUEUE_FAILED_DRIVER', 'database-uuids'),
+        'driver' => env('QUEUE_FAILED_DRIVER', 'database-uuids'),
         'database' => env('DB_CONNECTION', 'mysql'),
-        'table'    => 'failed_jobs',
+        'table' => 'failed_jobs',
     ],
 
 ];
diff --git a/config/services.php b/config/services.php
index 3215b4235..2a1d616c7 100644
--- a/config/services.php
+++ b/config/services.php
@@ -15,8 +15,8 @@ return [
     */
 
     'mailgun' => [
-        'domain'   => env('MAILGUN_DOMAIN'),
-        'secret'   => env('MAILGUN_SECRET'),
+        'domain' => env('MAILGUN_DOMAIN'),
+        'secret' => env('MAILGUN_SECRET'),
         'endpoint' => env('MAILGUN_ENDPOINT', 'api.mailgun.net'),
     ],
 
@@ -25,7 +25,7 @@ return [
     ],
 
     'ses' => [
-        'key'    => env('AWS_ACCESS_KEY_ID'),
+        'key' => env('AWS_ACCESS_KEY_ID'),
         'secret' => env('AWS_SECRET_ACCESS_KEY'),
         'region' => env('AWS_DEFAULT_REGION', 'us-east-1'),
     ],
diff --git a/config/testing/database.php b/config/testing/database.php
index 2bf490040..e0cb79d1e 100644
--- a/config/testing/database.php
+++ b/config/testing/database.php
@@ -43,41 +43,41 @@ return [
     'connections' => [
 
         'sqlite' => [
-            'driver'   => 'sqlite',
+            'driver' => 'sqlite',
             'database' => storage_path().'/database.sqlite',
-            'prefix'   => '',
+            'prefix' => '',
         ],
         'mysql' => [
-            'driver'    => 'mysql',
-            'host'      => env('DB_HOST', 'localhost'),
-            'database'  => env('DB_DATABASE', 'forge'),
-            'username'  => env('DB_USERNAME', 'forge'),
-            'password'  => env('DB_PASSWORD', ''),
-            'charset'   => 'utf8',
+            'driver' => 'mysql',
+            'host' => env('DB_HOST', 'localhost'),
+            'database' => env('DB_DATABASE', 'forge'),
+            'username' => env('DB_USERNAME', 'forge'),
+            'password' => env('DB_PASSWORD', ''),
+            'charset' => 'utf8',
             'collation' => 'utf8_unicode_ci',
-            'prefix'    => '',
-            'strict'    => false,
-            'options'   => [
+            'prefix' => '',
+            'strict' => false,
+            'options' => [
                 PDO::ATTR_PERSISTENT => true,
             ],
         ],
         'pgsql' => [
-            'driver'   => 'pgsql',
-            'host'     => env('DB_HOST', 'localhost'),
+            'driver' => 'pgsql',
+            'host' => env('DB_HOST', 'localhost'),
             'database' => env('DB_DATABASE', 'forge'),
             'username' => env('DB_USERNAME', 'forge'),
             'password' => env('DB_PASSWORD', ''),
-            'charset'  => 'utf8',
-            'prefix'   => '',
-            'schema'   => 'public',
+            'charset' => 'utf8',
+            'prefix' => '',
+            'schema' => 'public',
         ],
         'sqlsrv' => [
-            'driver'   => 'sqlsrv',
-            'host'     => env('DB_HOST', 'localhost'),
+            'driver' => 'sqlsrv',
+            'host' => env('DB_HOST', 'localhost'),
             'database' => env('DB_DATABASE', 'forge'),
             'username' => env('DB_USERNAME', 'forge'),
             'password' => env('DB_PASSWORD', ''),
-            'prefix'   => '',
+            'prefix' => '',
         ],
     ],
     /*
@@ -105,8 +105,8 @@ return [
 
         'cluster' => false,
         'default' => [
-            'host'     => '127.0.0.1',
-            'port'     => 6379,
+            'host' => '127.0.0.1',
+            'port' => 6379,
             'database' => 0,
         ],
     ],
diff --git a/database/migrations/2016_06_28_141613_version1079table.php b/database/migrations/2016_06_28_141613_version1079table.php
index 36b9fc19e..d226b5ff8 100644
--- a/database/migrations/2016_06_28_141613_version1079table.php
+++ b/database/migrations/2016_06_28_141613_version1079table.php
@@ -28,7 +28,7 @@ class Version1079table extends Migration
 
         if (Schema::hasTable('common_settings')) {
             $settings = DB::table('common_settings')->where('option_name', 'itil')->first();
-            if (!$settings) {
+            if (! $settings) {
                 DB::table('common_settings')->insert(['option_name' => 'itil', 'status' => '0']);
             }
         }
diff --git a/database/migrations/2016_08_16_104539_alter_ticket_source_table.php b/database/migrations/2016_08_16_104539_alter_ticket_source_table.php
index f21603941..257c19abc 100644
--- a/database/migrations/2016_08_16_104539_alter_ticket_source_table.php
+++ b/database/migrations/2016_08_16_104539_alter_ticket_source_table.php
@@ -12,7 +12,7 @@ class AlterTicketSourceTable extends Migration
      */
     public function up()
     {
-        if (!Schema::hasColumn('ticket_source', 'css_class')) {
+        if (! Schema::hasColumn('ticket_source', 'css_class')) {
             Schema::table(
                 'ticket_source',
                 function (Blueprint $table) {
diff --git a/database/seeders/DatabaseSeeder.php b/database/seeders/DatabaseSeeder.php
index 7a0604771..0ecdc1094 100644
--- a/database/seeders/DatabaseSeeder.php
+++ b/database/seeders/DatabaseSeeder.php
@@ -88,118 +88,118 @@ class DatabaseSeeder extends Seeder
         Time_format::create(['format' => 'H.i.s']);
         /* Timezone */
         $timezone = ['Pacific/Midway' => '(GMT-11:00) Midway Island',
-            'US/Samoa'                => '(GMT-11:00) Samoa',
-            'US/Hawaii'               => '(GMT-10:00) Hawaii',
-            'US/Alaska'               => '(GMT-09:00) Alaska',
-            'US/Pacific'              => '(GMT-08:00) Pacific Time (US &amp; Canada)',
-            'America/Tijuana'         => '(GMT-08:00) Tijuana',
-            'US/Arizona'              => '(GMT-07:00) Arizona',
-            'US/Mountain'             => '(GMT-07:00) Mountain Time (US &amp; Canada)',
-            'America/Chihuahua'       => '(GMT-07:00) Chihuahua',
-            'America/Mazatlan'        => '(GMT-07:00) Mazatlan',
-            'America/Mexico_City'     => '(GMT-06:00) Mexico City',
-            'America/Monterrey'       => '(GMT-06:00) Monterrey',
-            'Canada/Saskatchewan'     => '(GMT-06:00) Saskatchewan',
-            'US/Central'              => '(GMT-06:00) Central Time (US &amp; Canada)',
-            'US/Eastern'              => '(GMT-05:00) Eastern Time (US &amp; Canada)',
-            'US/East-Indiana'         => '(GMT-05:00) Indiana (East)',
-            'America/Bogota'          => '(GMT-05:00) Bogota',
-            'America/Lima'            => '(GMT-05:00) Lima',
-            'America/Caracas'         => '(GMT-04:30) Caracas',
-            'Canada/Atlantic'         => '(GMT-04:00) Atlantic Time (Canada)',
-            'America/La_Paz'          => '(GMT-04:00) La Paz',
-            'America/Santiago'        => '(GMT-04:00) Santiago',
-            'Canada/Newfoundland'     => '(GMT-03:30) Newfoundland',
-            'America/Buenos_Aires'    => '(GMT-03:00) Buenos Aires',
-            'Greenland'               => '(GMT-03:00) Greenland',
-            'Atlantic/Stanley'        => '(GMT-02:00) Stanley',
-            'Atlantic/Azores'         => '(GMT-01:00) Azores',
-            'Atlantic/Cape_Verde'     => '(GMT-01:00) Cape Verde Is.',
-            'Africa/Casablanca'       => '(GMT) Casablanca',
-            'Europe/Dublin'           => '(GMT) Dublin',
-            'Europe/Lisbon'           => '(GMT) Lisbon',
-            'Europe/London'           => '(GMT) London',
-            'Africa/Monrovia'         => '(GMT) Monrovia',
-            'Europe/Amsterdam'        => '(GMT+01:00) Amsterdam',
-            'Europe/Belgrade'         => '(GMT+01:00) Belgrade',
-            'Europe/Berlin'           => '(GMT+01:00) Berlin',
-            'Europe/Bratislava'       => '(GMT+01:00) Bratislava',
-            'Europe/Brussels'         => '(GMT+01:00) Brussels',
-            'Europe/Budapest'         => '(GMT+01:00) Budapest',
-            'Europe/Copenhagen'       => '(GMT+01:00) Copenhagen',
-            'Europe/Ljubljana'        => '(GMT+01:00) Ljubljana',
-            'Europe/Madrid'           => '(GMT+01:00) Madrid',
-            'Europe/Paris'            => '(GMT+01:00) Paris',
-            'Europe/Prague'           => '(GMT+01:00) Prague',
-            'Europe/Rome'             => '(GMT+01:00) Rome',
-            'Europe/Sarajevo'         => '(GMT+01:00) Sarajevo',
-            'Europe/Skopje'           => '(GMT+01:00) Skopje',
-            'Europe/Stockholm'        => '(GMT+01:00) Stockholm',
-            'Europe/Vienna'           => '(GMT+01:00) Vienna',
-            'Europe/Warsaw'           => '(GMT+01:00) Warsaw',
-            'Europe/Zagreb'           => '(GMT+01:00) Zagreb',
-            'Europe/Athens'           => '(GMT+02:00) Athens',
-            'Europe/Bucharest'        => '(GMT+02:00) Bucharest',
-            'Africa/Cairo'            => '(GMT+02:00) Cairo',
-            'Africa/Harare'           => '(GMT+02:00) Harare',
-            'Europe/Helsinki'         => '(GMT+02:00) Helsinki',
-            'Europe/Istanbul'         => '(GMT+02:00) Istanbul',
-            'Asia/Jerusalem'          => '(GMT+02:00) Jerusalem',
-            'Europe/Kiev'             => '(GMT+02:00) Kyiv',
-            'Europe/Minsk'            => '(GMT+02:00) Minsk',
-            'Europe/Riga'             => '(GMT+02:00) Riga',
-            'Europe/Sofia'            => '(GMT+02:00) Sofia',
-            'Europe/Tallinn'          => '(GMT+02:00) Tallinn',
-            'Europe/Vilnius'          => '(GMT+02:00) Vilnius',
-            'Asia/Baghdad'            => '(GMT+03:00) Baghdad',
-            'Asia/Kuwait'             => '(GMT+03:00) Kuwait',
-            'Africa/Nairobi'          => '(GMT+03:00) Nairobi',
-            'Asia/Riyadh'             => '(GMT+03:00) Riyadh',
-            'Asia/Tehran'             => '(GMT+03:30) Tehran',
-            'Europe/Moscow'           => '(GMT+04:00) Moscow',
-            'Asia/Baku'               => '(GMT+04:00) Baku',
-            'Europe/Volgograd'        => '(GMT+04:00) Volgograd',
-            'Asia/Muscat'             => '(GMT+04:00) Muscat',
-            'Asia/Tbilisi'            => '(GMT+04:00) Tbilisi',
-            'Asia/Yerevan'            => '(GMT+04:00) Yerevan',
-            'Asia/Kabul'              => '(GMT+04:30) Kabul',
-            'Asia/Karachi'            => '(GMT+05:00) Karachi',
-            'Asia/Tashkent'           => '(GMT+05:00) Tashkent',
-            'Asia/Kolkata'            => '(GMT+05:30) Kolkata',
-            'Asia/Kathmandu'          => '(GMT+05:45) Kathmandu',
-            'Asia/Yekaterinburg'      => '(GMT+06:00) Ekaterinburg',
-            'Asia/Almaty'             => '(GMT+06:00) Almaty',
-            'Asia/Dhaka'              => '(GMT+06:00) Dhaka',
-            'Asia/Novosibirsk'        => '(GMT+07:00) Novosibirsk',
-            'Asia/Bangkok'            => '(GMT+07:00) Bangkok',
-            'Asia/Ho_Chi_Minh'        => '(GMT+07.00) Ho Chi Minh',
-            'Asia/Jakarta'            => '(GMT+07:00) Jakarta',
-            'Asia/Krasnoyarsk'        => '(GMT+08:00) Krasnoyarsk',
-            'Asia/Chongqing'          => '(GMT+08:00) Chongqing',
-            'Asia/Hong_Kong'          => '(GMT+08:00) Hong Kong',
-            'Asia/Kuala_Lumpur'       => '(GMT+08:00) Kuala Lumpur',
-            'Australia/Perth'         => '(GMT+08:00) Perth',
-            'Asia/Singapore'          => '(GMT+08:00) Singapore',
-            'Asia/Taipei'             => '(GMT+08:00) Taipei',
-            'Asia/Ulaanbaatar'        => '(GMT+08:00) Ulaan Bataar',
-            'Asia/Urumqi'             => '(GMT+08:00) Urumqi',
-            'Asia/Irkutsk'            => '(GMT+09:00) Irkutsk',
-            'Asia/Seoul'              => '(GMT+09:00) Seoul',
-            'Asia/Tokyo'              => '(GMT+09:00) Tokyo',
-            'Australia/Adelaide'      => '(GMT+09:30) Adelaide',
-            'Australia/Darwin'        => '(GMT+09:30) Darwin',
-            'Asia/Yakutsk'            => '(GMT+10:00) Yakutsk',
-            'Australia/Brisbane'      => '(GMT+10:00) Brisbane',
-            'Australia/Canberra'      => '(GMT+10:00) Canberra',
-            'Pacific/Guam'            => '(GMT+10:00) Guam',
-            'Australia/Hobart'        => '(GMT+10:00) Hobart',
-            'Australia/Melbourne'     => '(GMT+10:00) Melbourne',
-            'Pacific/Port_Moresby'    => '(GMT+10:00) Port Moresby',
-            'Australia/Sydney'        => '(GMT+10:00) Sydney',
-            'Asia/Vladivostok'        => '(GMT+11:00) Vladivostok',
-            'Asia/Magadan'            => '(GMT+12:00) Magadan',
-            'Pacific/Auckland'        => '(GMT+12:00) Auckland',
-            'Pacific/Fiji'            => '(GMT+12:00) Fiji', ];
+            'US/Samoa' => '(GMT-11:00) Samoa',
+            'US/Hawaii' => '(GMT-10:00) Hawaii',
+            'US/Alaska' => '(GMT-09:00) Alaska',
+            'US/Pacific' => '(GMT-08:00) Pacific Time (US &amp; Canada)',
+            'America/Tijuana' => '(GMT-08:00) Tijuana',
+            'US/Arizona' => '(GMT-07:00) Arizona',
+            'US/Mountain' => '(GMT-07:00) Mountain Time (US &amp; Canada)',
+            'America/Chihuahua' => '(GMT-07:00) Chihuahua',
+            'America/Mazatlan' => '(GMT-07:00) Mazatlan',
+            'America/Mexico_City' => '(GMT-06:00) Mexico City',
+            'America/Monterrey' => '(GMT-06:00) Monterrey',
+            'Canada/Saskatchewan' => '(GMT-06:00) Saskatchewan',
+            'US/Central' => '(GMT-06:00) Central Time (US &amp; Canada)',
+            'US/Eastern' => '(GMT-05:00) Eastern Time (US &amp; Canada)',
+            'US/East-Indiana' => '(GMT-05:00) Indiana (East)',
+            'America/Bogota' => '(GMT-05:00) Bogota',
+            'America/Lima' => '(GMT-05:00) Lima',
+            'America/Caracas' => '(GMT-04:30) Caracas',
+            'Canada/Atlantic' => '(GMT-04:00) Atlantic Time (Canada)',
+            'America/La_Paz' => '(GMT-04:00) La Paz',
+            'America/Santiago' => '(GMT-04:00) Santiago',
+            'Canada/Newfoundland' => '(GMT-03:30) Newfoundland',
+            'America/Buenos_Aires' => '(GMT-03:00) Buenos Aires',
+            'Greenland' => '(GMT-03:00) Greenland',
+            'Atlantic/Stanley' => '(GMT-02:00) Stanley',
+            'Atlantic/Azores' => '(GMT-01:00) Azores',
+            'Atlantic/Cape_Verde' => '(GMT-01:00) Cape Verde Is.',
+            'Africa/Casablanca' => '(GMT) Casablanca',
+            'Europe/Dublin' => '(GMT) Dublin',
+            'Europe/Lisbon' => '(GMT) Lisbon',
+            'Europe/London' => '(GMT) London',
+            'Africa/Monrovia' => '(GMT) Monrovia',
+            'Europe/Amsterdam' => '(GMT+01:00) Amsterdam',
+            'Europe/Belgrade' => '(GMT+01:00) Belgrade',
+            'Europe/Berlin' => '(GMT+01:00) Berlin',
+            'Europe/Bratislava' => '(GMT+01:00) Bratislava',
+            'Europe/Brussels' => '(GMT+01:00) Brussels',
+            'Europe/Budapest' => '(GMT+01:00) Budapest',
+            'Europe/Copenhagen' => '(GMT+01:00) Copenhagen',
+            'Europe/Ljubljana' => '(GMT+01:00) Ljubljana',
+            'Europe/Madrid' => '(GMT+01:00) Madrid',
+            'Europe/Paris' => '(GMT+01:00) Paris',
+            'Europe/Prague' => '(GMT+01:00) Prague',
+            'Europe/Rome' => '(GMT+01:00) Rome',
+            'Europe/Sarajevo' => '(GMT+01:00) Sarajevo',
+            'Europe/Skopje' => '(GMT+01:00) Skopje',
+            'Europe/Stockholm' => '(GMT+01:00) Stockholm',
+            'Europe/Vienna' => '(GMT+01:00) Vienna',
+            'Europe/Warsaw' => '(GMT+01:00) Warsaw',
+            'Europe/Zagreb' => '(GMT+01:00) Zagreb',
+            'Europe/Athens' => '(GMT+02:00) Athens',
+            'Europe/Bucharest' => '(GMT+02:00) Bucharest',
+            'Africa/Cairo' => '(GMT+02:00) Cairo',
+            'Africa/Harare' => '(GMT+02:00) Harare',
+            'Europe/Helsinki' => '(GMT+02:00) Helsinki',
+            'Europe/Istanbul' => '(GMT+02:00) Istanbul',
+            'Asia/Jerusalem' => '(GMT+02:00) Jerusalem',
+            'Europe/Kiev' => '(GMT+02:00) Kyiv',
+            'Europe/Minsk' => '(GMT+02:00) Minsk',
+            'Europe/Riga' => '(GMT+02:00) Riga',
+            'Europe/Sofia' => '(GMT+02:00) Sofia',
+            'Europe/Tallinn' => '(GMT+02:00) Tallinn',
+            'Europe/Vilnius' => '(GMT+02:00) Vilnius',
+            'Asia/Baghdad' => '(GMT+03:00) Baghdad',
+            'Asia/Kuwait' => '(GMT+03:00) Kuwait',
+            'Africa/Nairobi' => '(GMT+03:00) Nairobi',
+            'Asia/Riyadh' => '(GMT+03:00) Riyadh',
+            'Asia/Tehran' => '(GMT+03:30) Tehran',
+            'Europe/Moscow' => '(GMT+04:00) Moscow',
+            'Asia/Baku' => '(GMT+04:00) Baku',
+            'Europe/Volgograd' => '(GMT+04:00) Volgograd',
+            'Asia/Muscat' => '(GMT+04:00) Muscat',
+            'Asia/Tbilisi' => '(GMT+04:00) Tbilisi',
+            'Asia/Yerevan' => '(GMT+04:00) Yerevan',
+            'Asia/Kabul' => '(GMT+04:30) Kabul',
+            'Asia/Karachi' => '(GMT+05:00) Karachi',
+            'Asia/Tashkent' => '(GMT+05:00) Tashkent',
+            'Asia/Kolkata' => '(GMT+05:30) Kolkata',
+            'Asia/Kathmandu' => '(GMT+05:45) Kathmandu',
+            'Asia/Yekaterinburg' => '(GMT+06:00) Ekaterinburg',
+            'Asia/Almaty' => '(GMT+06:00) Almaty',
+            'Asia/Dhaka' => '(GMT+06:00) Dhaka',
+            'Asia/Novosibirsk' => '(GMT+07:00) Novosibirsk',
+            'Asia/Bangkok' => '(GMT+07:00) Bangkok',
+            'Asia/Ho_Chi_Minh' => '(GMT+07.00) Ho Chi Minh',
+            'Asia/Jakarta' => '(GMT+07:00) Jakarta',
+            'Asia/Krasnoyarsk' => '(GMT+08:00) Krasnoyarsk',
+            'Asia/Chongqing' => '(GMT+08:00) Chongqing',
+            'Asia/Hong_Kong' => '(GMT+08:00) Hong Kong',
+            'Asia/Kuala_Lumpur' => '(GMT+08:00) Kuala Lumpur',
+            'Australia/Perth' => '(GMT+08:00) Perth',
+            'Asia/Singapore' => '(GMT+08:00) Singapore',
+            'Asia/Taipei' => '(GMT+08:00) Taipei',
+            'Asia/Ulaanbaatar' => '(GMT+08:00) Ulaan Bataar',
+            'Asia/Urumqi' => '(GMT+08:00) Urumqi',
+            'Asia/Irkutsk' => '(GMT+09:00) Irkutsk',
+            'Asia/Seoul' => '(GMT+09:00) Seoul',
+            'Asia/Tokyo' => '(GMT+09:00) Tokyo',
+            'Australia/Adelaide' => '(GMT+09:30) Adelaide',
+            'Australia/Darwin' => '(GMT+09:30) Darwin',
+            'Asia/Yakutsk' => '(GMT+10:00) Yakutsk',
+            'Australia/Brisbane' => '(GMT+10:00) Brisbane',
+            'Australia/Canberra' => '(GMT+10:00) Canberra',
+            'Pacific/Guam' => '(GMT+10:00) Guam',
+            'Australia/Hobart' => '(GMT+10:00) Hobart',
+            'Australia/Melbourne' => '(GMT+10:00) Melbourne',
+            'Pacific/Port_Moresby' => '(GMT+10:00) Port Moresby',
+            'Australia/Sydney' => '(GMT+10:00) Sydney',
+            'Asia/Vladivostok' => '(GMT+11:00) Vladivostok',
+            'Asia/Magadan' => '(GMT+12:00) Magadan',
+            'Pacific/Auckland' => '(GMT+12:00) Auckland',
+            'Pacific/Fiji' => '(GMT+12:00) Fiji', ];
 
         foreach ($timezone as $name => $location) {
             Timezones::create(['name' => $name, 'location' => $location]);
@@ -225,9 +225,9 @@ class DatabaseSeeder extends Seeder
         Sla_plan::create(['name' => 'Sla 3', 'grace_period' => '24 Hours', 'status' => '1']);
         /* Mailbox protocol */
         $mailbox = [
-            'IMAP'                 => '/imap',
-            'IMAP+SSL'             => '/imap/ssl',
-            'IMAP+TLS'             => '/imap/tls',
+            'IMAP' => '/imap',
+            'IMAP+SSL' => '/imap/ssl',
+            'IMAP+TLS' => '/imap/tls',
             'IMAP+SSL/No-validate' => '/imap/ssl/novalidate-cert', ];
 
         foreach ($mailbox as $name => $value) {
@@ -235,15 +235,15 @@ class DatabaseSeeder extends Seeder
         }
         /* Languages */
         $languages = [
-            'English'              => 'en',
-            'Italian'              => 'it',
-            'German'               => 'de',
-            'French'               => 'fr',
+            'English' => 'en',
+            'Italian' => 'it',
+            'German' => 'de',
+            'French' => 'fr',
             'Brazilian Portuguese' => 'pt_BR',
-            'Dutch'                => 'nl',
-            'Spanish'              => 'es',
-            'Norwegian'            => 'nb_NO',
-            'Danish'               => 'da', ];
+            'Dutch' => 'nl',
+            'Spanish' => 'es',
+            'Norwegian' => 'nb_NO',
+            'Danish' => 'da', ];
 
         foreach ($languages as $language => $locale) {
             Languages::create(['name' => $language, 'locale' => $locale]);
@@ -302,1678 +302,1678 @@ class DatabaseSeeder extends Seeder
         /* Counrty phone code and iso code */
 
         CountryCode::create(['id' => '1',
-            'iso'                 => 'AF',
-            'name'                => 'AFGHANISTAN',
-            'nicename'            => 'Afghanistan',
-            'iso3'                => 'AFG',
-            'numcode'             => '4',
-            'phonecode'           => '93', ]);
+            'iso' => 'AF',
+            'name' => 'AFGHANISTAN',
+            'nicename' => 'Afghanistan',
+            'iso3' => 'AFG',
+            'numcode' => '4',
+            'phonecode' => '93', ]);
         CountryCode::create(['id' => '2',
-            'iso'                 => 'AL',
-            'name'                => 'ALBANIA',
-            'nicename'            => 'Albania',
-            'iso3'                => 'ALB',
-            'numcode'             => '8',
-            'phonecode'           => '355', ]);
+            'iso' => 'AL',
+            'name' => 'ALBANIA',
+            'nicename' => 'Albania',
+            'iso3' => 'ALB',
+            'numcode' => '8',
+            'phonecode' => '355', ]);
         CountryCode::create(['id' => '3',
-            'iso'                 => 'DZ',
-            'name'                => 'ALGERIA',
-            'nicename'            => 'Algeria',
-            'iso3'                => 'DZA',
-            'numcode'             => '12',
-            'phonecode'           => '213', ]);
+            'iso' => 'DZ',
+            'name' => 'ALGERIA',
+            'nicename' => 'Algeria',
+            'iso3' => 'DZA',
+            'numcode' => '12',
+            'phonecode' => '213', ]);
         CountryCode::create(['id' => '4',
-            'iso'                 => 'AS',
-            'name'                => 'AMERICAN SAMOA',
-            'nicename'            => 'American Samoa',
-            'iso3'                => 'ASM',
-            'numcode'             => '16',
-            'phonecode'           => '1684', ]);
+            'iso' => 'AS',
+            'name' => 'AMERICAN SAMOA',
+            'nicename' => 'American Samoa',
+            'iso3' => 'ASM',
+            'numcode' => '16',
+            'phonecode' => '1684', ]);
         CountryCode::create(['id' => '5',
-            'iso'                 => 'AD',
-            'name'                => 'ANDORRA',
-            'nicename'            => 'Andorra',
-            'iso3'                => 'AND',
-            'numcode'             => '20',
-            'phonecode'           => '376', ]);
+            'iso' => 'AD',
+            'name' => 'ANDORRA',
+            'nicename' => 'Andorra',
+            'iso3' => 'AND',
+            'numcode' => '20',
+            'phonecode' => '376', ]);
         CountryCode::create(['id' => '6',
-            'iso'                 => 'AO',
-            'name'                => 'ANGOLA',
-            'nicename'            => 'Angola',
-            'iso3'                => 'AGO',
-            'numcode'             => '24',
-            'phonecode'           => '244', ]);
+            'iso' => 'AO',
+            'name' => 'ANGOLA',
+            'nicename' => 'Angola',
+            'iso3' => 'AGO',
+            'numcode' => '24',
+            'phonecode' => '244', ]);
         CountryCode::create(['id' => '7',
-            'iso'                 => 'AI',
-            'name'                => 'ANGUILLA',
-            'nicename'            => 'Anguilla',
-            'iso3'                => 'AIA',
-            'numcode'             => '660',
-            'phonecode'           => '1264', ]);
+            'iso' => 'AI',
+            'name' => 'ANGUILLA',
+            'nicename' => 'Anguilla',
+            'iso3' => 'AIA',
+            'numcode' => '660',
+            'phonecode' => '1264', ]);
         CountryCode::create(['id' => '8',
-            'iso'                 => 'AQ',
-            'name'                => 'ANTARCTICA',
-            'nicename'            => 'Antarctica',
-            'iso3'                => 'NULL',
-            'numcode'             => 'NULL',
-            'phonecode'           => '0', ]);
+            'iso' => 'AQ',
+            'name' => 'ANTARCTICA',
+            'nicename' => 'Antarctica',
+            'iso3' => 'NULL',
+            'numcode' => 'NULL',
+            'phonecode' => '0', ]);
         CountryCode::create(['id' => '9',
-            'iso'                 => 'AG',
-            'name'                => 'ANTIGUA AND BARBUDA',
-            'nicename'            => 'Antigua and Barbuda',
-            'iso3'                => 'ATG',
-            'numcode'             => '28',
-            'phonecode'           => '1268', ]);
+            'iso' => 'AG',
+            'name' => 'ANTIGUA AND BARBUDA',
+            'nicename' => 'Antigua and Barbuda',
+            'iso3' => 'ATG',
+            'numcode' => '28',
+            'phonecode' => '1268', ]);
         CountryCode::create(['id' => '10',
-            'iso'                 => 'AR',
-            'name'                => 'ARGENTINA',
-            'nicename'            => 'Argentina',
-            'iso3'                => 'ARG',
-            'numcode'             => '32',
-            'phonecode'           => '54', ]);
+            'iso' => 'AR',
+            'name' => 'ARGENTINA',
+            'nicename' => 'Argentina',
+            'iso3' => 'ARG',
+            'numcode' => '32',
+            'phonecode' => '54', ]);
         CountryCode::create(['id' => '11',
-            'iso'                 => 'AM',
-            'name'                => 'ARMENIA',
-            'nicename'            => 'Armenia',
-            'iso3'                => 'ARM',
-            'numcode'             => '51',
-            'phonecode'           => '374', ]);
+            'iso' => 'AM',
+            'name' => 'ARMENIA',
+            'nicename' => 'Armenia',
+            'iso3' => 'ARM',
+            'numcode' => '51',
+            'phonecode' => '374', ]);
         CountryCode::create(['id' => '12',
-            'iso'                 => 'AW',
-            'name'                => 'ARUBA',
-            'nicename'            => 'Aruba',
-            'iso3'                => 'ABW',
-            'numcode'             => '533',
-            'phonecode'           => '297', ]);
+            'iso' => 'AW',
+            'name' => 'ARUBA',
+            'nicename' => 'Aruba',
+            'iso3' => 'ABW',
+            'numcode' => '533',
+            'phonecode' => '297', ]);
         CountryCode::create(['id' => '13',
-            'iso'                 => 'AU',
-            'name'                => 'AUSTRALIA',
-            'nicename'            => 'Australia',
-            'iso3'                => 'AUS',
-            'numcode'             => '36',
-            'phonecode'           => '61', ]);
+            'iso' => 'AU',
+            'name' => 'AUSTRALIA',
+            'nicename' => 'Australia',
+            'iso3' => 'AUS',
+            'numcode' => '36',
+            'phonecode' => '61', ]);
         CountryCode::create(['id' => '14',
-            'iso'                 => 'AT',
-            'name'                => 'AUSTRIA',
-            'nicename'            => 'Austria',
-            'iso3'                => 'AUT',
-            'numcode'             => '40',
-            'phonecode'           => '43', ]);
+            'iso' => 'AT',
+            'name' => 'AUSTRIA',
+            'nicename' => 'Austria',
+            'iso3' => 'AUT',
+            'numcode' => '40',
+            'phonecode' => '43', ]);
         CountryCode::create(['id' => '15',
-            'iso'                 => 'AZ',
-            'name'                => 'AZERBAIJAN',
-            'nicename'            => 'Azerbaijan',
-            'iso3'                => 'AZE',
-            'numcode'             => '31',
-            'phonecode'           => '994', ]);
+            'iso' => 'AZ',
+            'name' => 'AZERBAIJAN',
+            'nicename' => 'Azerbaijan',
+            'iso3' => 'AZE',
+            'numcode' => '31',
+            'phonecode' => '994', ]);
         CountryCode::create(['id' => '16',
-            'iso'                 => 'BS',
-            'name'                => 'BAHAMAS',
-            'nicename'            => 'Bahamas',
-            'iso3'                => 'BHS',
-            'numcode'             => '44',
-            'phonecode'           => '1242', ]);
+            'iso' => 'BS',
+            'name' => 'BAHAMAS',
+            'nicename' => 'Bahamas',
+            'iso3' => 'BHS',
+            'numcode' => '44',
+            'phonecode' => '1242', ]);
         CountryCode::create(['id' => '17',
-            'iso'                 => 'BH',
-            'name'                => 'BAHRAIN',
-            'nicename'            => 'Bahrain',
-            'iso3'                => 'BHR',
-            'numcode'             => '48',
-            'phonecode'           => '973', ]);
+            'iso' => 'BH',
+            'name' => 'BAHRAIN',
+            'nicename' => 'Bahrain',
+            'iso3' => 'BHR',
+            'numcode' => '48',
+            'phonecode' => '973', ]);
         CountryCode::create(['id' => '18',
-            'iso'                 => 'BD',
-            'name'                => 'BANGLADESH',
-            'nicename'            => 'Bangladesh',
-            'iso3'                => 'BGD',
-            'numcode'             => '50',
-            'phonecode'           => '880', ]);
+            'iso' => 'BD',
+            'name' => 'BANGLADESH',
+            'nicename' => 'Bangladesh',
+            'iso3' => 'BGD',
+            'numcode' => '50',
+            'phonecode' => '880', ]);
         CountryCode::create(['id' => '19',
-            'iso'                 => 'BB',
-            'name'                => 'BARBADOS',
-            'nicename'            => 'Barbados',
-            'iso3'                => 'BRB',
-            'numcode'             => '52',
-            'phonecode'           => '1246', ]);
+            'iso' => 'BB',
+            'name' => 'BARBADOS',
+            'nicename' => 'Barbados',
+            'iso3' => 'BRB',
+            'numcode' => '52',
+            'phonecode' => '1246', ]);
         CountryCode::create(['id' => '20',
-            'iso'                 => 'BY',
-            'name'                => 'BELARUS',
-            'nicename'            => 'Belarus',
-            'iso3'                => 'BLR',
-            'numcode'             => '112',
-            'phonecode'           => '375', ]);
+            'iso' => 'BY',
+            'name' => 'BELARUS',
+            'nicename' => 'Belarus',
+            'iso3' => 'BLR',
+            'numcode' => '112',
+            'phonecode' => '375', ]);
         CountryCode::create(['id' => '21',
-            'iso'                 => 'BE',
-            'name'                => 'BELGIUM',
-            'nicename'            => 'Belgium',
-            'iso3'                => 'BEL',
-            'numcode'             => '56',
-            'phonecode'           => '32', ]);
+            'iso' => 'BE',
+            'name' => 'BELGIUM',
+            'nicename' => 'Belgium',
+            'iso3' => 'BEL',
+            'numcode' => '56',
+            'phonecode' => '32', ]);
         CountryCode::create(['id' => '22',
-            'iso'                 => 'BZ',
-            'name'                => 'BELIZE',
-            'nicename'            => 'Belize',
-            'iso3'                => 'BLZ',
-            'numcode'             => '84',
-            'phonecode'           => '501', ]);
+            'iso' => 'BZ',
+            'name' => 'BELIZE',
+            'nicename' => 'Belize',
+            'iso3' => 'BLZ',
+            'numcode' => '84',
+            'phonecode' => '501', ]);
         CountryCode::create(['id' => '23',
-            'iso'                 => 'BJ',
-            'name'                => 'BENIN',
-            'nicename'            => 'Benin',
-            'iso3'                => 'BEN',
-            'numcode'             => '204',
-            'phonecode'           => '229', ]);
+            'iso' => 'BJ',
+            'name' => 'BENIN',
+            'nicename' => 'Benin',
+            'iso3' => 'BEN',
+            'numcode' => '204',
+            'phonecode' => '229', ]);
         CountryCode::create(['id' => '24',
-            'iso'                 => 'BM',
-            'name'                => 'BERMUDA',
-            'nicename'            => 'Bermuda',
-            'iso3'                => 'BMU',
-            'numcode'             => '60',
-            'phonecode'           => '1441', ]);
+            'iso' => 'BM',
+            'name' => 'BERMUDA',
+            'nicename' => 'Bermuda',
+            'iso3' => 'BMU',
+            'numcode' => '60',
+            'phonecode' => '1441', ]);
         CountryCode::create(['id' => '25',
-            'iso'                 => 'BT',
-            'name'                => 'BHUTAN',
-            'nicename'            => 'Bhutan',
-            'iso3'                => 'BTN',
-            'numcode'             => '64',
-            'phonecode'           => '975', ]);
+            'iso' => 'BT',
+            'name' => 'BHUTAN',
+            'nicename' => 'Bhutan',
+            'iso3' => 'BTN',
+            'numcode' => '64',
+            'phonecode' => '975', ]);
         CountryCode::create(['id' => '26',
-            'iso'                 => 'BO',
-            'name'                => 'BOLIVIA',
-            'nicename'            => 'Bolivia',
-            'iso3'                => 'BOL',
-            'numcode'             => '68',
-            'phonecode'           => '591', ]);
+            'iso' => 'BO',
+            'name' => 'BOLIVIA',
+            'nicename' => 'Bolivia',
+            'iso3' => 'BOL',
+            'numcode' => '68',
+            'phonecode' => '591', ]);
         CountryCode::create(['id' => '27',
-            'iso'                 => 'BA',
-            'name'                => 'BOSNIA AND HERZEGOVINA',
-            'nicename'            => 'Bosnia and Herzegovina',
-            'iso3'                => 'BIH',
-            'numcode'             => '70',
-            'phonecode'           => '387', ]);
+            'iso' => 'BA',
+            'name' => 'BOSNIA AND HERZEGOVINA',
+            'nicename' => 'Bosnia and Herzegovina',
+            'iso3' => 'BIH',
+            'numcode' => '70',
+            'phonecode' => '387', ]);
         CountryCode::create(['id' => '28',
-            'iso'                 => 'BW',
-            'name'                => 'BOTSWANA',
-            'nicename'            => 'Botswana',
-            'iso3'                => 'BWA',
-            'numcode'             => '72',
-            'phonecode'           => '267', ]);
+            'iso' => 'BW',
+            'name' => 'BOTSWANA',
+            'nicename' => 'Botswana',
+            'iso3' => 'BWA',
+            'numcode' => '72',
+            'phonecode' => '267', ]);
         CountryCode::create(['id' => '29',
-            'iso'                 => 'BV',
-            'name'                => 'BOUVET ISLAND',
-            'nicename'            => 'Bouvet Island',
-            'iso3'                => 'NULL',
-            'numcode'             => 'NULL',
-            'phonecode'           => '0', ]);
+            'iso' => 'BV',
+            'name' => 'BOUVET ISLAND',
+            'nicename' => 'Bouvet Island',
+            'iso3' => 'NULL',
+            'numcode' => 'NULL',
+            'phonecode' => '0', ]);
         CountryCode::create(['id' => '30',
-            'iso'                 => 'BR',
-            'name'                => 'BRAZIL',
-            'nicename'            => 'Brazil',
-            'iso3'                => 'BRA',
-            'numcode'             => '76',
-            'phonecode'           => '55', ]);
+            'iso' => 'BR',
+            'name' => 'BRAZIL',
+            'nicename' => 'Brazil',
+            'iso3' => 'BRA',
+            'numcode' => '76',
+            'phonecode' => '55', ]);
         CountryCode::create(['id' => '31',
-            'iso'                 => 'IO',
-            'name'                => 'BRITISH INDIAN OCEAN TERRITORY',
-            'nicename'            => 'British Indian Ocean Territory',
-            'iso3'                => 'NULL',
-            'numcode'             => 'NULL',
-            'phonecode'           => '246', ]);
+            'iso' => 'IO',
+            'name' => 'BRITISH INDIAN OCEAN TERRITORY',
+            'nicename' => 'British Indian Ocean Territory',
+            'iso3' => 'NULL',
+            'numcode' => 'NULL',
+            'phonecode' => '246', ]);
         CountryCode::create(['id' => '32',
-            'iso'                 => 'BN',
-            'name'                => 'BRUNEI DARUSSALAM',
-            'nicename'            => 'Brunei Darussalam',
-            'iso3'                => 'BRN',
-            'numcode'             => '96',
-            'phonecode'           => '673', ]);
+            'iso' => 'BN',
+            'name' => 'BRUNEI DARUSSALAM',
+            'nicename' => 'Brunei Darussalam',
+            'iso3' => 'BRN',
+            'numcode' => '96',
+            'phonecode' => '673', ]);
         CountryCode::create(['id' => '33',
-            'iso'                 => 'BG',
-            'name'                => 'BULGARIA',
-            'nicename'            => 'Bulgaria',
-            'iso3'                => 'BGR',
-            'numcode'             => '100',
-            'phonecode'           => '359', ]);
+            'iso' => 'BG',
+            'name' => 'BULGARIA',
+            'nicename' => 'Bulgaria',
+            'iso3' => 'BGR',
+            'numcode' => '100',
+            'phonecode' => '359', ]);
         CountryCode::create(['id' => '34',
-            'iso'                 => 'BF',
-            'name'                => 'BURKINA FASO',
-            'nicename'            => 'Burkina Faso',
-            'iso3'                => 'BFA',
-            'numcode'             => '854',
-            'phonecode'           => '226', ]);
+            'iso' => 'BF',
+            'name' => 'BURKINA FASO',
+            'nicename' => 'Burkina Faso',
+            'iso3' => 'BFA',
+            'numcode' => '854',
+            'phonecode' => '226', ]);
         CountryCode::create(['id' => '35',
-            'iso'                 => 'BI',
-            'name'                => 'BURUNDI',
-            'nicename'            => 'Burundi',
-            'iso3'                => 'BDI',
-            'numcode'             => '108',
-            'phonecode'           => '257', ]);
+            'iso' => 'BI',
+            'name' => 'BURUNDI',
+            'nicename' => 'Burundi',
+            'iso3' => 'BDI',
+            'numcode' => '108',
+            'phonecode' => '257', ]);
         CountryCode::create(['id' => '36',
-            'iso'                 => 'KH',
-            'name'                => 'CAMBODIA',
-            'nicename'            => 'Cambodia',
-            'iso3'                => 'KHM',
-            'numcode'             => '116',
-            'phonecode'           => '855', ]);
+            'iso' => 'KH',
+            'name' => 'CAMBODIA',
+            'nicename' => 'Cambodia',
+            'iso3' => 'KHM',
+            'numcode' => '116',
+            'phonecode' => '855', ]);
         CountryCode::create(['id' => '37',
-            'iso'                 => 'CM',
-            'name'                => 'CAMEROON',
-            'nicename'            => 'Cameroon',
-            'iso3'                => 'CMR',
-            'numcode'             => '120',
-            'phonecode'           => '237', ]);
+            'iso' => 'CM',
+            'name' => 'CAMEROON',
+            'nicename' => 'Cameroon',
+            'iso3' => 'CMR',
+            'numcode' => '120',
+            'phonecode' => '237', ]);
         CountryCode::create(['id' => '38',
-            'iso'                 => 'CA',
-            'name'                => 'CANADA',
-            'nicename'            => 'Canada',
-            'iso3'                => 'CAN',
-            'numcode'             => '124',
-            'phonecode'           => '1', ]);
+            'iso' => 'CA',
+            'name' => 'CANADA',
+            'nicename' => 'Canada',
+            'iso3' => 'CAN',
+            'numcode' => '124',
+            'phonecode' => '1', ]);
         CountryCode::create(['id' => '39',
-            'iso'                 => 'CV',
-            'name'                => 'CAPE VERDE',
-            'nicename'            => 'Cape Verde',
-            'iso3'                => 'CPV',
-            'numcode'             => '132',
-            'phonecode'           => '238', ]);
+            'iso' => 'CV',
+            'name' => 'CAPE VERDE',
+            'nicename' => 'Cape Verde',
+            'iso3' => 'CPV',
+            'numcode' => '132',
+            'phonecode' => '238', ]);
         CountryCode::create(['id' => '40',
-            'iso'                 => 'KY',
-            'name'                => 'CAYMAN ISLANDS',
-            'nicename'            => 'Cayman Islands',
-            'iso3'                => 'CYM',
-            'numcode'             => '136',
-            'phonecode'           => '1345', ]);
+            'iso' => 'KY',
+            'name' => 'CAYMAN ISLANDS',
+            'nicename' => 'Cayman Islands',
+            'iso3' => 'CYM',
+            'numcode' => '136',
+            'phonecode' => '1345', ]);
         CountryCode::create(['id' => '41',
-            'iso'                 => 'CF',
-            'name'                => 'CENTRAL AFRICAN REPUBLIC',
-            'nicename'            => 'Central African Republic',
-            'iso3'                => 'CAF',
-            'numcode'             => '140',
-            'phonecode'           => '236', ]);
+            'iso' => 'CF',
+            'name' => 'CENTRAL AFRICAN REPUBLIC',
+            'nicename' => 'Central African Republic',
+            'iso3' => 'CAF',
+            'numcode' => '140',
+            'phonecode' => '236', ]);
         CountryCode::create(['id' => '42',
-            'iso'                 => 'TD',
-            'name'                => 'CHAD',
-            'nicename'            => 'Chad',
-            'iso3'                => 'TCD',
-            'numcode'             => '148',
-            'phonecode'           => '235', ]);
+            'iso' => 'TD',
+            'name' => 'CHAD',
+            'nicename' => 'Chad',
+            'iso3' => 'TCD',
+            'numcode' => '148',
+            'phonecode' => '235', ]);
         CountryCode::create(['id' => '43',
-            'iso'                 => 'CL',
-            'name'                => 'CHILE',
-            'nicename'            => 'Chile',
-            'iso3'                => 'CHL',
-            'numcode'             => '152',
-            'phonecode'           => '56', ]);
+            'iso' => 'CL',
+            'name' => 'CHILE',
+            'nicename' => 'Chile',
+            'iso3' => 'CHL',
+            'numcode' => '152',
+            'phonecode' => '56', ]);
         CountryCode::create(['id' => '44',
-            'iso'                 => 'CN',
-            'name'                => 'CHINA',
-            'nicename'            => 'China',
-            'iso3'                => 'CHN',
-            'numcode'             => '156',
-            'phonecode'           => '86', ]);
+            'iso' => 'CN',
+            'name' => 'CHINA',
+            'nicename' => 'China',
+            'iso3' => 'CHN',
+            'numcode' => '156',
+            'phonecode' => '86', ]);
         CountryCode::create(['id' => '45',
-            'iso'                 => 'CX',
-            'name'                => 'CHRISTMAS ISLAND',
-            'nicename'            => 'Christmas Island',
-            'iso3'                => 'NULL',
-            'numcode'             => 'NULL',
-            'phonecode'           => '61', ]);
+            'iso' => 'CX',
+            'name' => 'CHRISTMAS ISLAND',
+            'nicename' => 'Christmas Island',
+            'iso3' => 'NULL',
+            'numcode' => 'NULL',
+            'phonecode' => '61', ]);
         CountryCode::create(['id' => '46',
-            'iso'                 => 'CC',
-            'name'                => 'COCOS (KEELING) ISLANDS',
-            'nicename'            => 'Cocos (Keeling) Islands',
-            'iso3'                => 'NULL',
-            'numcode'             => 'NULL',
-            'phonecode'           => '672', ]);
+            'iso' => 'CC',
+            'name' => 'COCOS (KEELING) ISLANDS',
+            'nicename' => 'Cocos (Keeling) Islands',
+            'iso3' => 'NULL',
+            'numcode' => 'NULL',
+            'phonecode' => '672', ]);
         CountryCode::create(['id' => '47',
-            'iso'                 => 'CO',
-            'name'                => 'COLOMBIA',
-            'nicename'            => 'Colombia',
-            'iso3'                => 'COL',
-            'numcode'             => '170',
-            'phonecode'           => '57', ]);
+            'iso' => 'CO',
+            'name' => 'COLOMBIA',
+            'nicename' => 'Colombia',
+            'iso3' => 'COL',
+            'numcode' => '170',
+            'phonecode' => '57', ]);
         CountryCode::create(['id' => '48',
-            'iso'                 => 'KM',
-            'name'                => 'COMOROS',
-            'nicename'            => 'Comoros',
-            'iso3'                => 'COM',
-            'numcode'             => '174',
-            'phonecode'           => '269', ]);
+            'iso' => 'KM',
+            'name' => 'COMOROS',
+            'nicename' => 'Comoros',
+            'iso3' => 'COM',
+            'numcode' => '174',
+            'phonecode' => '269', ]);
         CountryCode::create(['id' => '49',
-            'iso'                 => 'CG',
-            'name'                => 'CONGO',
-            'nicename'            => 'Congo',
-            'iso3'                => 'COG',
-            'numcode'             => '178',
-            'phonecode'           => '242', ]);
+            'iso' => 'CG',
+            'name' => 'CONGO',
+            'nicename' => 'Congo',
+            'iso3' => 'COG',
+            'numcode' => '178',
+            'phonecode' => '242', ]);
         CountryCode::create(['id' => '50',
-            'iso'                 => 'CD',
-            'name'                => 'CONGO, THE DEMOCRATIC REPUBLIC OF THE',
-            'nicename'            => 'Congo, the Democratic Republic of the',
-            'iso3'                => 'COD',
-            'numcode'             => '180',
-            'phonecode'           => '242', ]);
+            'iso' => 'CD',
+            'name' => 'CONGO, THE DEMOCRATIC REPUBLIC OF THE',
+            'nicename' => 'Congo, the Democratic Republic of the',
+            'iso3' => 'COD',
+            'numcode' => '180',
+            'phonecode' => '242', ]);
         CountryCode::create(['id' => '51',
-            'iso'                 => 'CK',
-            'name'                => 'COOK ISLANDS',
-            'nicename'            => 'Cook Islands',
-            'iso3'                => 'COK',
-            'numcode'             => '184',
-            'phonecode'           => '682', ]);
+            'iso' => 'CK',
+            'name' => 'COOK ISLANDS',
+            'nicename' => 'Cook Islands',
+            'iso3' => 'COK',
+            'numcode' => '184',
+            'phonecode' => '682', ]);
         CountryCode::create(['id' => '52',
-            'iso'                 => 'CR',
-            'name'                => 'COSTA RICA',
-            'nicename'            => 'Costa Rica',
-            'iso3'                => 'CRI',
-            'numcode'             => '188',
-            'phonecode'           => '506', ]);
+            'iso' => 'CR',
+            'name' => 'COSTA RICA',
+            'nicename' => 'Costa Rica',
+            'iso3' => 'CRI',
+            'numcode' => '188',
+            'phonecode' => '506', ]);
         CountryCode::create(['id' => '53',
-            'iso'                 => 'CI',
-            'name'                => 'COTE DIVOIRE',
-            'nicename'            => 'Cote DIvoire',
-            'iso3'                => 'CIV',
-            'numcode'             => '384',
-            'phonecode'           => '225', ]);
+            'iso' => 'CI',
+            'name' => 'COTE DIVOIRE',
+            'nicename' => 'Cote DIvoire',
+            'iso3' => 'CIV',
+            'numcode' => '384',
+            'phonecode' => '225', ]);
         CountryCode::create(['id' => '54',
-            'iso'                 => 'HR',
-            'name'                => 'CROATIA',
-            'nicename'            => 'Croatia',
-            'iso3'                => 'HRV',
-            'numcode'             => '191',
-            'phonecode'           => '385', ]);
+            'iso' => 'HR',
+            'name' => 'CROATIA',
+            'nicename' => 'Croatia',
+            'iso3' => 'HRV',
+            'numcode' => '191',
+            'phonecode' => '385', ]);
         CountryCode::create(['id' => '55',
-            'iso'                 => 'CU',
-            'name'                => 'CUBA',
-            'nicename'            => 'Cuba',
-            'iso3'                => 'CUB',
-            'numcode'             => '192',
-            'phonecode'           => '53', ]);
+            'iso' => 'CU',
+            'name' => 'CUBA',
+            'nicename' => 'Cuba',
+            'iso3' => 'CUB',
+            'numcode' => '192',
+            'phonecode' => '53', ]);
         CountryCode::create(['id' => '56',
-            'iso'                 => 'CY',
-            'name'                => 'CYPRUS',
-            'nicename'            => 'Cyprus',
-            'iso3'                => 'CYP',
-            'numcode'             => '196',
-            'phonecode'           => '357', ]);
+            'iso' => 'CY',
+            'name' => 'CYPRUS',
+            'nicename' => 'Cyprus',
+            'iso3' => 'CYP',
+            'numcode' => '196',
+            'phonecode' => '357', ]);
         CountryCode::create(['id' => '57',
-            'iso'                 => 'CZ',
-            'name'                => 'CZECH REPUBLIC',
-            'nicename'            => 'Czech Republic',
-            'iso3'                => 'CZE',
-            'numcode'             => '203',
-            'phonecode'           => '420', ]);
+            'iso' => 'CZ',
+            'name' => 'CZECH REPUBLIC',
+            'nicename' => 'Czech Republic',
+            'iso3' => 'CZE',
+            'numcode' => '203',
+            'phonecode' => '420', ]);
         CountryCode::create(['id' => '58',
-            'iso'                 => 'DK',
-            'name'                => 'DENMARK',
-            'nicename'            => 'Denmark',
-            'iso3'                => 'DNK',
-            'numcode'             => '208',
-            'phonecode'           => '45', ]);
+            'iso' => 'DK',
+            'name' => 'DENMARK',
+            'nicename' => 'Denmark',
+            'iso3' => 'DNK',
+            'numcode' => '208',
+            'phonecode' => '45', ]);
         CountryCode::create(['id' => '59',
-            'iso'                 => 'DJ',
-            'name'                => 'DJIBOUTI',
-            'nicename'            => 'Djibouti',
-            'iso3'                => 'DJI',
-            'numcode'             => '262',
-            'phonecode'           => '253', ]);
+            'iso' => 'DJ',
+            'name' => 'DJIBOUTI',
+            'nicename' => 'Djibouti',
+            'iso3' => 'DJI',
+            'numcode' => '262',
+            'phonecode' => '253', ]);
         CountryCode::create(['id' => '60',
-            'iso'                 => 'DM',
-            'name'                => 'DOMINICA',
-            'nicename'            => 'Dominica',
-            'iso3'                => 'DMA',
-            'numcode'             => '212',
-            'phonecode'           => '1767', ]);
+            'iso' => 'DM',
+            'name' => 'DOMINICA',
+            'nicename' => 'Dominica',
+            'iso3' => 'DMA',
+            'numcode' => '212',
+            'phonecode' => '1767', ]);
         CountryCode::create(['id' => '61',
-            'iso'                 => 'DO',
-            'name'                => 'DOMINICAN REPUBLIC',
-            'nicename'            => 'Dominican Republic',
-            'iso3'                => 'DOM',
-            'numcode'             => '214',
-            'phonecode'           => '1809', ]);
+            'iso' => 'DO',
+            'name' => 'DOMINICAN REPUBLIC',
+            'nicename' => 'Dominican Republic',
+            'iso3' => 'DOM',
+            'numcode' => '214',
+            'phonecode' => '1809', ]);
         CountryCode::create(['id' => '62',
-            'iso'                 => 'EC',
-            'name'                => 'ECUADOR',
-            'nicename'            => 'Ecuador',
-            'iso3'                => 'ECU',
-            'numcode'             => '218',
-            'phonecode'           => '593', ]);
+            'iso' => 'EC',
+            'name' => 'ECUADOR',
+            'nicename' => 'Ecuador',
+            'iso3' => 'ECU',
+            'numcode' => '218',
+            'phonecode' => '593', ]);
         CountryCode::create(['id' => '63',
-            'iso'                 => 'EG',
-            'name'                => 'EGYPT',
-            'nicename'            => 'Egypt',
-            'iso3'                => 'EGY',
-            'numcode'             => '818',
-            'phonecode'           => '20', ]);
+            'iso' => 'EG',
+            'name' => 'EGYPT',
+            'nicename' => 'Egypt',
+            'iso3' => 'EGY',
+            'numcode' => '818',
+            'phonecode' => '20', ]);
         CountryCode::create(['id' => '64',
-            'iso'                 => 'SV',
-            'name'                => 'EL SALVADOR',
-            'nicename'            => 'El Salvador',
-            'iso3'                => 'SLV',
-            'numcode'             => '222',
-            'phonecode'           => '503', ]);
+            'iso' => 'SV',
+            'name' => 'EL SALVADOR',
+            'nicename' => 'El Salvador',
+            'iso3' => 'SLV',
+            'numcode' => '222',
+            'phonecode' => '503', ]);
         CountryCode::create(['id' => '65',
-            'iso'                 => 'GQ',
-            'name'                => 'EQUATORIAL GUINEA',
-            'nicename'            => 'Equatorial Guinea',
-            'iso3'                => 'GNQ',
-            'numcode'             => '226',
-            'phonecode'           => '240', ]);
+            'iso' => 'GQ',
+            'name' => 'EQUATORIAL GUINEA',
+            'nicename' => 'Equatorial Guinea',
+            'iso3' => 'GNQ',
+            'numcode' => '226',
+            'phonecode' => '240', ]);
         CountryCode::create(['id' => '66',
-            'iso'                 => 'ER',
-            'name'                => 'ERITREA',
-            'nicename'            => 'Eritrea',
-            'iso3'                => 'ERI',
-            'numcode'             => '232',
-            'phonecode'           => '291', ]);
+            'iso' => 'ER',
+            'name' => 'ERITREA',
+            'nicename' => 'Eritrea',
+            'iso3' => 'ERI',
+            'numcode' => '232',
+            'phonecode' => '291', ]);
         CountryCode::create(['id' => '67',
-            'iso'                 => 'EE',
-            'name'                => 'ESTONIA',
-            'nicename'            => 'Estonia',
-            'iso3'                => 'EST',
-            'numcode'             => '233',
-            'phonecode'           => '372', ]);
+            'iso' => 'EE',
+            'name' => 'ESTONIA',
+            'nicename' => 'Estonia',
+            'iso3' => 'EST',
+            'numcode' => '233',
+            'phonecode' => '372', ]);
         CountryCode::create(['id' => '68',
-            'iso'                 => 'ET',
-            'name'                => 'ETHIOPIA',
-            'nicename'            => 'Ethiopia',
-            'iso3'                => 'ETH',
-            'numcode'             => '231',
-            'phonecode'           => '251', ]);
+            'iso' => 'ET',
+            'name' => 'ETHIOPIA',
+            'nicename' => 'Ethiopia',
+            'iso3' => 'ETH',
+            'numcode' => '231',
+            'phonecode' => '251', ]);
         CountryCode::create(['id' => '69',
-            'iso'                 => 'FK',
-            'name'                => 'FALKLAND ISLANDS (MALVINAS)',
-            'nicename'            => 'Falkland Islands (Malvinas)',
-            'iso3'                => 'FLK',
-            'numcode'             => '238',
-            'phonecode'           => '500', ]);
+            'iso' => 'FK',
+            'name' => 'FALKLAND ISLANDS (MALVINAS)',
+            'nicename' => 'Falkland Islands (Malvinas)',
+            'iso3' => 'FLK',
+            'numcode' => '238',
+            'phonecode' => '500', ]);
         CountryCode::create(['id' => '70',
-            'iso'                 => 'FO',
-            'name'                => 'FAROE ISLANDS',
-            'nicename'            => 'Faroe Islands',
-            'iso3'                => 'FRO',
-            'numcode'             => '234',
-            'phonecode'           => '298', ]);
+            'iso' => 'FO',
+            'name' => 'FAROE ISLANDS',
+            'nicename' => 'Faroe Islands',
+            'iso3' => 'FRO',
+            'numcode' => '234',
+            'phonecode' => '298', ]);
         CountryCode::create(['id' => '71',
-            'iso'                 => 'FJ',
-            'name'                => 'FIJI',
-            'nicename'            => 'Fiji',
-            'iso3'                => 'FJI',
-            'numcode'             => '242',
-            'phonecode'           => '679', ]);
+            'iso' => 'FJ',
+            'name' => 'FIJI',
+            'nicename' => 'Fiji',
+            'iso3' => 'FJI',
+            'numcode' => '242',
+            'phonecode' => '679', ]);
         CountryCode::create(['id' => '72',
-            'iso'                 => 'FI',
-            'name'                => 'FINLAND',
-            'nicename'            => 'Finland',
-            'iso3'                => 'FIN',
-            'numcode'             => '246',
-            'phonecode'           => '358', ]);
+            'iso' => 'FI',
+            'name' => 'FINLAND',
+            'nicename' => 'Finland',
+            'iso3' => 'FIN',
+            'numcode' => '246',
+            'phonecode' => '358', ]);
         CountryCode::create(['id' => '73',
-            'iso'                 => 'FR',
-            'name'                => 'FRANCE',
-            'nicename'            => 'France',
-            'iso3'                => 'FRA',
-            'numcode'             => '250',
-            'phonecode'           => '33', ]);
+            'iso' => 'FR',
+            'name' => 'FRANCE',
+            'nicename' => 'France',
+            'iso3' => 'FRA',
+            'numcode' => '250',
+            'phonecode' => '33', ]);
         CountryCode::create(['id' => '74',
-            'iso'                 => 'GF',
-            'name'                => 'FRENCH GUIANA',
-            'nicename'            => 'French Guiana',
-            'iso3'                => 'GUF',
-            'numcode'             => '254',
-            'phonecode'           => '594', ]);
+            'iso' => 'GF',
+            'name' => 'FRENCH GUIANA',
+            'nicename' => 'French Guiana',
+            'iso3' => 'GUF',
+            'numcode' => '254',
+            'phonecode' => '594', ]);
         CountryCode::create(['id' => '75',
-            'iso'                 => 'PF',
-            'name'                => 'FRENCH POLYNESIA',
-            'nicename'            => 'French Polynesia',
-            'iso3'                => 'PYF',
-            'numcode'             => '258',
-            'phonecode'           => '689', ]);
+            'iso' => 'PF',
+            'name' => 'FRENCH POLYNESIA',
+            'nicename' => 'French Polynesia',
+            'iso3' => 'PYF',
+            'numcode' => '258',
+            'phonecode' => '689', ]);
         CountryCode::create(['id' => '76',
-            'iso'                 => 'TF',
-            'name'                => 'FRENCH SOUTHERN TERRITORIES',
-            'nicename'            => 'French Southern Territories',
-            'iso3'                => 'NULL',
-            'numcode'             => 'NULL',
-            'phonecode'           => '0', ]);
+            'iso' => 'TF',
+            'name' => 'FRENCH SOUTHERN TERRITORIES',
+            'nicename' => 'French Southern Territories',
+            'iso3' => 'NULL',
+            'numcode' => 'NULL',
+            'phonecode' => '0', ]);
         CountryCode::create(['id' => '77',
-            'iso'                 => 'GA',
-            'name'                => 'GABON',
-            'nicename'            => 'Gabon',
-            'iso3'                => 'GAB',
-            'numcode'             => '266',
-            'phonecode'           => '241', ]);
+            'iso' => 'GA',
+            'name' => 'GABON',
+            'nicename' => 'Gabon',
+            'iso3' => 'GAB',
+            'numcode' => '266',
+            'phonecode' => '241', ]);
         CountryCode::create(['id' => '78',
-            'iso'                 => 'GM',
-            'name'                => 'GAMBIA',
-            'nicename'            => 'Gambia',
-            'iso3'                => 'GMB',
-            'numcode'             => '270',
-            'phonecode'           => '220', ]);
+            'iso' => 'GM',
+            'name' => 'GAMBIA',
+            'nicename' => 'Gambia',
+            'iso3' => 'GMB',
+            'numcode' => '270',
+            'phonecode' => '220', ]);
         CountryCode::create(['id' => '79',
-            'iso'                 => 'GE',
-            'name'                => 'GEORGIA',
-            'nicename'            => 'Georgia',
-            'iso3'                => 'GEO',
-            'numcode'             => '268',
-            'phonecode'           => '995', ]);
+            'iso' => 'GE',
+            'name' => 'GEORGIA',
+            'nicename' => 'Georgia',
+            'iso3' => 'GEO',
+            'numcode' => '268',
+            'phonecode' => '995', ]);
         CountryCode::create(['id' => '80',
-            'iso'                 => 'DE',
-            'name'                => 'GERMANY',
-            'nicename'            => 'Germany',
-            'iso3'                => 'DEU',
-            'numcode'             => '276',
-            'phonecode'           => '49', ]);
+            'iso' => 'DE',
+            'name' => 'GERMANY',
+            'nicename' => 'Germany',
+            'iso3' => 'DEU',
+            'numcode' => '276',
+            'phonecode' => '49', ]);
         CountryCode::create(['id' => '81',
-            'iso'                 => 'GH',
-            'name'                => 'GHANA',
-            'nicename'            => 'Ghana',
-            'iso3'                => 'GHA',
-            'numcode'             => '288',
-            'phonecode'           => '233', ]);
+            'iso' => 'GH',
+            'name' => 'GHANA',
+            'nicename' => 'Ghana',
+            'iso3' => 'GHA',
+            'numcode' => '288',
+            'phonecode' => '233', ]);
         CountryCode::create(['id' => '82',
-            'iso'                 => 'GI',
-            'name'                => 'GIBRALTAR',
-            'nicename'            => 'Gibraltar',
-            'iso3'                => 'GIB',
-            'numcode'             => '292',
-            'phonecode'           => '350', ]);
+            'iso' => 'GI',
+            'name' => 'GIBRALTAR',
+            'nicename' => 'Gibraltar',
+            'iso3' => 'GIB',
+            'numcode' => '292',
+            'phonecode' => '350', ]);
         CountryCode::create(['id' => '83',
-            'iso'                 => 'GR',
-            'name'                => 'GREECE',
-            'nicename'            => 'Greece',
-            'iso3'                => 'GRC',
-            'numcode'             => '300',
-            'phonecode'           => '30', ]);
+            'iso' => 'GR',
+            'name' => 'GREECE',
+            'nicename' => 'Greece',
+            'iso3' => 'GRC',
+            'numcode' => '300',
+            'phonecode' => '30', ]);
         CountryCode::create(['id' => '84',
-            'iso'                 => 'GL',
-            'name'                => 'GREENLAND',
-            'nicename'            => 'Greenland',
-            'iso3'                => 'GRL',
-            'numcode'             => '304',
-            'phonecode'           => '299', ]);
+            'iso' => 'GL',
+            'name' => 'GREENLAND',
+            'nicename' => 'Greenland',
+            'iso3' => 'GRL',
+            'numcode' => '304',
+            'phonecode' => '299', ]);
         CountryCode::create(['id' => '85',
-            'iso'                 => 'GD',
-            'name'                => 'GRENADA',
-            'nicename'            => 'Grenada',
-            'iso3'                => 'GRD',
-            'numcode'             => '308',
-            'phonecode'           => '1473', ]);
+            'iso' => 'GD',
+            'name' => 'GRENADA',
+            'nicename' => 'Grenada',
+            'iso3' => 'GRD',
+            'numcode' => '308',
+            'phonecode' => '1473', ]);
         CountryCode::create(['id' => '86',
-            'iso'                 => 'GP',
-            'name'                => 'GUADELOUPE',
-            'nicename'            => 'Guadeloupe',
-            'iso3'                => 'GLP',
-            'numcode'             => '312',
-            'phonecode'           => '590', ]);
+            'iso' => 'GP',
+            'name' => 'GUADELOUPE',
+            'nicename' => 'Guadeloupe',
+            'iso3' => 'GLP',
+            'numcode' => '312',
+            'phonecode' => '590', ]);
         CountryCode::create(['id' => '87',
-            'iso'                 => 'GU',
-            'name'                => 'GUAM',
-            'nicename'            => 'Guam',
-            'iso3'                => 'GUM',
-            'numcode'             => '316',
-            'phonecode'           => '1671', ]);
+            'iso' => 'GU',
+            'name' => 'GUAM',
+            'nicename' => 'Guam',
+            'iso3' => 'GUM',
+            'numcode' => '316',
+            'phonecode' => '1671', ]);
         CountryCode::create(['id' => '88',
-            'iso'                 => 'GT',
-            'name'                => 'GUATEMALA',
-            'nicename'            => 'Guatemala',
-            'iso3'                => 'GTM',
-            'numcode'             => '320',
-            'phonecode'           => '502', ]);
+            'iso' => 'GT',
+            'name' => 'GUATEMALA',
+            'nicename' => 'Guatemala',
+            'iso3' => 'GTM',
+            'numcode' => '320',
+            'phonecode' => '502', ]);
         CountryCode::create(['id' => '89',
-            'iso'                 => 'GN',
-            'name'                => 'GUINEA',
-            'nicename'            => 'Guinea',
-            'iso3'                => 'GIN',
-            'numcode'             => '324',
-            'phonecode'           => '224', ]);
+            'iso' => 'GN',
+            'name' => 'GUINEA',
+            'nicename' => 'Guinea',
+            'iso3' => 'GIN',
+            'numcode' => '324',
+            'phonecode' => '224', ]);
         CountryCode::create(['id' => '90',
-            'iso'                 => 'GW',
-            'name'                => 'GUINEA-BISSAU',
-            'nicename'            => 'Guinea-Bissau',
-            'iso3'                => 'GNB',
-            'numcode'             => '624',
-            'phonecode'           => '245', ]);
+            'iso' => 'GW',
+            'name' => 'GUINEA-BISSAU',
+            'nicename' => 'Guinea-Bissau',
+            'iso3' => 'GNB',
+            'numcode' => '624',
+            'phonecode' => '245', ]);
         CountryCode::create(['id' => '91',
-            'iso'                 => 'GY',
-            'name'                => 'GUYANA',
-            'nicename'            => 'Guyana',
-            'iso3'                => 'GUY',
-            'numcode'             => '328',
-            'phonecode'           => '592', ]);
+            'iso' => 'GY',
+            'name' => 'GUYANA',
+            'nicename' => 'Guyana',
+            'iso3' => 'GUY',
+            'numcode' => '328',
+            'phonecode' => '592', ]);
         CountryCode::create(['id' => '92',
-            'iso'                 => 'HT',
-            'name'                => 'HAITI',
-            'nicename'            => 'Haiti',
-            'iso3'                => 'HTI',
-            'numcode'             => '332',
-            'phonecode'           => '509', ]);
+            'iso' => 'HT',
+            'name' => 'HAITI',
+            'nicename' => 'Haiti',
+            'iso3' => 'HTI',
+            'numcode' => '332',
+            'phonecode' => '509', ]);
         CountryCode::create(['id' => '93',
-            'iso'                 => 'HM',
-            'name'                => 'HEARD ISLAND AND MCDONALD ISLANDS',
-            'nicename'            => 'Heard Island and Mcdonald Islands',
-            'iso3'                => 'NULL',
-            'numcode'             => 'NULL',
-            'phonecode'           => '0', ]);
+            'iso' => 'HM',
+            'name' => 'HEARD ISLAND AND MCDONALD ISLANDS',
+            'nicename' => 'Heard Island and Mcdonald Islands',
+            'iso3' => 'NULL',
+            'numcode' => 'NULL',
+            'phonecode' => '0', ]);
         CountryCode::create(['id' => '94',
-            'iso'                 => 'VA',
-            'name'                => 'HOLY SEE (VATICAN CITY STATE)',
-            'nicename'            => 'Holy See (Vatican City State)',
-            'iso3'                => 'VAT',
-            'numcode'             => '336',
-            'phonecode'           => '39', ]);
+            'iso' => 'VA',
+            'name' => 'HOLY SEE (VATICAN CITY STATE)',
+            'nicename' => 'Holy See (Vatican City State)',
+            'iso3' => 'VAT',
+            'numcode' => '336',
+            'phonecode' => '39', ]);
         CountryCode::create(['id' => '95',
-            'iso'                 => 'HN',
-            'name'                => 'HONDURAS',
-            'nicename'            => 'Honduras',
-            'iso3'                => 'HND',
-            'numcode'             => '340',
-            'phonecode'           => '504', ]);
+            'iso' => 'HN',
+            'name' => 'HONDURAS',
+            'nicename' => 'Honduras',
+            'iso3' => 'HND',
+            'numcode' => '340',
+            'phonecode' => '504', ]);
         CountryCode::create(['id' => '96',
-            'iso'                 => 'HK',
-            'name'                => 'HONG KONG',
-            'nicename'            => 'Hong Kong',
-            'iso3'                => 'HKG',
-            'numcode'             => '344',
-            'phonecode'           => '852', ]);
+            'iso' => 'HK',
+            'name' => 'HONG KONG',
+            'nicename' => 'Hong Kong',
+            'iso3' => 'HKG',
+            'numcode' => '344',
+            'phonecode' => '852', ]);
         CountryCode::create(['id' => '97',
-            'iso'                 => 'HU',
-            'name'                => 'HUNGARY',
-            'nicename'            => 'Hungary',
-            'iso3'                => 'HUN',
-            'numcode'             => '348',
-            'phonecode'           => '36', ]);
+            'iso' => 'HU',
+            'name' => 'HUNGARY',
+            'nicename' => 'Hungary',
+            'iso3' => 'HUN',
+            'numcode' => '348',
+            'phonecode' => '36', ]);
         CountryCode::create(['id' => '98',
-            'iso'                 => 'IS',
-            'name'                => 'ICELAND',
-            'nicename'            => 'Iceland',
-            'iso3'                => 'ISL',
-            'numcode'             => '352',
-            'phonecode'           => '354', ]);
+            'iso' => 'IS',
+            'name' => 'ICELAND',
+            'nicename' => 'Iceland',
+            'iso3' => 'ISL',
+            'numcode' => '352',
+            'phonecode' => '354', ]);
         CountryCode::create(['id' => '99',
-            'iso'                 => 'IN',
-            'name'                => 'INDIA',
-            'nicename'            => 'India',
-            'iso3'                => 'IND',
-            'numcode'             => '356',
-            'phonecode'           => '91', ]);
+            'iso' => 'IN',
+            'name' => 'INDIA',
+            'nicename' => 'India',
+            'iso3' => 'IND',
+            'numcode' => '356',
+            'phonecode' => '91', ]);
         CountryCode::create(['id' => '100',
-            'iso'                 => 'ID',
-            'name'                => 'INDONESIA',
-            'nicename'            => 'Indonesia',
-            'iso3'                => 'IDN',
-            'numcode'             => '360',
-            'phonecode'           => '62', ]);
+            'iso' => 'ID',
+            'name' => 'INDONESIA',
+            'nicename' => 'Indonesia',
+            'iso3' => 'IDN',
+            'numcode' => '360',
+            'phonecode' => '62', ]);
         CountryCode::create(['id' => '101',
-            'iso'                 => 'IR',
-            'name'                => 'IRAN, ISLAMIC REPUBLIC OF',
-            'nicename'            => 'Iran, Islamic Republic of',
-            'iso3'                => 'IRN',
-            'numcode'             => '364',
-            'phonecode'           => '98', ]);
+            'iso' => 'IR',
+            'name' => 'IRAN, ISLAMIC REPUBLIC OF',
+            'nicename' => 'Iran, Islamic Republic of',
+            'iso3' => 'IRN',
+            'numcode' => '364',
+            'phonecode' => '98', ]);
         CountryCode::create(['id' => '102',
-            'iso'                 => 'IQ',
-            'name'                => 'IRAQ',
-            'nicename'            => 'Iraq',
-            'iso3'                => 'IRQ',
-            'numcode'             => '368',
-            'phonecode'           => '964', ]);
+            'iso' => 'IQ',
+            'name' => 'IRAQ',
+            'nicename' => 'Iraq',
+            'iso3' => 'IRQ',
+            'numcode' => '368',
+            'phonecode' => '964', ]);
         CountryCode::create(['id' => '103',
-            'iso'                 => 'IE',
-            'name'                => 'IRELAND',
-            'nicename'            => 'Ireland',
-            'iso3'                => 'IRL',
-            'numcode'             => '372',
-            'phonecode'           => '353', ]);
+            'iso' => 'IE',
+            'name' => 'IRELAND',
+            'nicename' => 'Ireland',
+            'iso3' => 'IRL',
+            'numcode' => '372',
+            'phonecode' => '353', ]);
         CountryCode::create(['id' => '104',
-            'iso'                 => 'IL',
-            'name'                => 'ISRAEL',
-            'nicename'            => 'Israel',
-            'iso3'                => 'ISR',
-            'numcode'             => '376',
-            'phonecode'           => '972', ]);
+            'iso' => 'IL',
+            'name' => 'ISRAEL',
+            'nicename' => 'Israel',
+            'iso3' => 'ISR',
+            'numcode' => '376',
+            'phonecode' => '972', ]);
         CountryCode::create(['id' => '105',
-            'iso'                 => 'IT',
-            'name'                => 'ITALY',
-            'nicename'            => 'Italy',
-            'iso3'                => 'ITA',
-            'numcode'             => '380',
-            'phonecode'           => '39', ]);
+            'iso' => 'IT',
+            'name' => 'ITALY',
+            'nicename' => 'Italy',
+            'iso3' => 'ITA',
+            'numcode' => '380',
+            'phonecode' => '39', ]);
         CountryCode::create(['id' => '106',
-            'iso'                 => 'JM',
-            'name'                => 'JAMAICA',
-            'nicename'            => 'Jamaica',
-            'iso3'                => 'JAM',
-            'numcode'             => '388',
-            'phonecode'           => '1876', ]);
+            'iso' => 'JM',
+            'name' => 'JAMAICA',
+            'nicename' => 'Jamaica',
+            'iso3' => 'JAM',
+            'numcode' => '388',
+            'phonecode' => '1876', ]);
         CountryCode::create(['id' => '107',
-            'iso'                 => 'JP',
-            'name'                => 'JAPAN',
-            'nicename'            => 'Japan',
-            'iso3'                => 'JPN',
-            'numcode'             => '392',
-            'phonecode'           => '81', ]);
+            'iso' => 'JP',
+            'name' => 'JAPAN',
+            'nicename' => 'Japan',
+            'iso3' => 'JPN',
+            'numcode' => '392',
+            'phonecode' => '81', ]);
         CountryCode::create(['id' => '108',
-            'iso'                 => 'JO',
-            'name'                => 'JORDAN',
-            'nicename'            => 'Jordan',
-            'iso3'                => 'JOR',
-            'numcode'             => '400',
-            'phonecode'           => '962', ]);
+            'iso' => 'JO',
+            'name' => 'JORDAN',
+            'nicename' => 'Jordan',
+            'iso3' => 'JOR',
+            'numcode' => '400',
+            'phonecode' => '962', ]);
         CountryCode::create(['id' => '109',
-            'iso'                 => 'KZ',
-            'name'                => 'KAZAKHSTAN',
-            'nicename'            => 'Kazakhstan',
-            'iso3'                => 'KAZ',
-            'numcode'             => '398',
-            'phonecode'           => '7', ]);
+            'iso' => 'KZ',
+            'name' => 'KAZAKHSTAN',
+            'nicename' => 'Kazakhstan',
+            'iso3' => 'KAZ',
+            'numcode' => '398',
+            'phonecode' => '7', ]);
         CountryCode::create(['id' => '110',
-            'iso'                 => 'KE',
-            'name'                => 'KENYA',
-            'nicename'            => 'Kenya',
-            'iso3'                => 'KEN',
-            'numcode'             => '404',
-            'phonecode'           => '254', ]);
+            'iso' => 'KE',
+            'name' => 'KENYA',
+            'nicename' => 'Kenya',
+            'iso3' => 'KEN',
+            'numcode' => '404',
+            'phonecode' => '254', ]);
         CountryCode::create(['id' => '111',
-            'iso'                 => 'KI',
-            'name'                => 'KIRIBATI',
-            'nicename'            => 'Kiribati',
-            'iso3'                => 'KIR',
-            'numcode'             => '296',
-            'phonecode'           => '686', ]);
+            'iso' => 'KI',
+            'name' => 'KIRIBATI',
+            'nicename' => 'Kiribati',
+            'iso3' => 'KIR',
+            'numcode' => '296',
+            'phonecode' => '686', ]);
         CountryCode::create(['id' => '112',
-            'iso'                 => 'KP',
-            'name'                => 'KOREA, DEMOCRATIC PEOPLES REPUBLIC OF',
-            'nicename'            => 'Korea, Democratic Peoples Republic of',
-            'iso3'                => 'PRK',
-            'numcode'             => '408',
-            'phonecode'           => '850', ]);
+            'iso' => 'KP',
+            'name' => 'KOREA, DEMOCRATIC PEOPLES REPUBLIC OF',
+            'nicename' => 'Korea, Democratic Peoples Republic of',
+            'iso3' => 'PRK',
+            'numcode' => '408',
+            'phonecode' => '850', ]);
         CountryCode::create(['id' => '113',
-            'iso'                 => 'KR',
-            'name'                => 'KOREA, REPUBLIC OF',
-            'nicename'            => 'Korea, Republic of',
-            'iso3'                => 'KOR',
-            'numcode'             => '410',
-            'phonecode'           => '82', ]);
+            'iso' => 'KR',
+            'name' => 'KOREA, REPUBLIC OF',
+            'nicename' => 'Korea, Republic of',
+            'iso3' => 'KOR',
+            'numcode' => '410',
+            'phonecode' => '82', ]);
         CountryCode::create(['id' => '114',
-            'iso'                 => 'KW',
-            'name'                => 'KUWAIT',
-            'nicename'            => 'Kuwait',
-            'iso3'                => 'KWT',
-            'numcode'             => '414',
-            'phonecode'           => '965', ]);
+            'iso' => 'KW',
+            'name' => 'KUWAIT',
+            'nicename' => 'Kuwait',
+            'iso3' => 'KWT',
+            'numcode' => '414',
+            'phonecode' => '965', ]);
         CountryCode::create(['id' => '115',
-            'iso'                 => 'KG',
-            'name'                => 'KYRGYZSTAN',
-            'nicename'            => 'Kyrgyzstan',
-            'iso3'                => 'KGZ',
-            'numcode'             => '417',
-            'phonecode'           => '996', ]);
+            'iso' => 'KG',
+            'name' => 'KYRGYZSTAN',
+            'nicename' => 'Kyrgyzstan',
+            'iso3' => 'KGZ',
+            'numcode' => '417',
+            'phonecode' => '996', ]);
         CountryCode::create(['id' => '116',
-            'iso'                 => 'LA',
-            'name'                => 'LAO PEOPLES DEMOCRATIC REPUBLIC',
-            'nicename'            => 'Lao Peoples Democratic Republic',
-            'iso3'                => 'LAO',
-            'numcode'             => '418',
-            'phonecode'           => '856', ]);
+            'iso' => 'LA',
+            'name' => 'LAO PEOPLES DEMOCRATIC REPUBLIC',
+            'nicename' => 'Lao Peoples Democratic Republic',
+            'iso3' => 'LAO',
+            'numcode' => '418',
+            'phonecode' => '856', ]);
         CountryCode::create(['id' => '117',
-            'iso'                 => 'LV',
-            'name'                => 'LATVIA',
-            'nicename'            => 'Latvia',
-            'iso3'                => 'LVA',
-            'numcode'             => '428',
-            'phonecode'           => '371', ]);
+            'iso' => 'LV',
+            'name' => 'LATVIA',
+            'nicename' => 'Latvia',
+            'iso3' => 'LVA',
+            'numcode' => '428',
+            'phonecode' => '371', ]);
         CountryCode::create(['id' => '118',
-            'iso'                 => 'LB',
-            'name'                => 'LEBANON',
-            'nicename'            => 'Lebanon',
-            'iso3'                => 'LBN',
-            'numcode'             => '422',
-            'phonecode'           => '961', ]);
+            'iso' => 'LB',
+            'name' => 'LEBANON',
+            'nicename' => 'Lebanon',
+            'iso3' => 'LBN',
+            'numcode' => '422',
+            'phonecode' => '961', ]);
         CountryCode::create(['id' => '119',
-            'iso'                 => 'LS',
-            'name'                => 'LESOTHO',
-            'nicename'            => 'Lesotho',
-            'iso3'                => 'LSO',
-            'numcode'             => '426',
-            'phonecode'           => '266', ]);
+            'iso' => 'LS',
+            'name' => 'LESOTHO',
+            'nicename' => 'Lesotho',
+            'iso3' => 'LSO',
+            'numcode' => '426',
+            'phonecode' => '266', ]);
         CountryCode::create(['id' => '120',
-            'iso'                 => 'LR',
-            'name'                => 'LIBERIA',
-            'nicename'            => 'Liberia',
-            'iso3'                => 'LBR',
-            'numcode'             => '430',
-            'phonecode'           => '231', ]);
+            'iso' => 'LR',
+            'name' => 'LIBERIA',
+            'nicename' => 'Liberia',
+            'iso3' => 'LBR',
+            'numcode' => '430',
+            'phonecode' => '231', ]);
         CountryCode::create(['id' => '121',
-            'iso'                 => 'LY',
-            'name'                => 'LIBYAN ARAB JAMAHIRIYA',
-            'nicename'            => 'Libyan Arab Jamahiriya',
-            'iso3'                => 'LBY',
-            'numcode'             => '434',
-            'phonecode'           => '218', ]);
+            'iso' => 'LY',
+            'name' => 'LIBYAN ARAB JAMAHIRIYA',
+            'nicename' => 'Libyan Arab Jamahiriya',
+            'iso3' => 'LBY',
+            'numcode' => '434',
+            'phonecode' => '218', ]);
         CountryCode::create(['id' => '122',
-            'iso'                 => 'LI',
-            'name'                => 'LIECHTENSTEIN',
-            'nicename'            => 'Liechtenstein',
-            'iso3'                => 'LIE',
-            'numcode'             => '438',
-            'phonecode'           => '423', ]);
+            'iso' => 'LI',
+            'name' => 'LIECHTENSTEIN',
+            'nicename' => 'Liechtenstein',
+            'iso3' => 'LIE',
+            'numcode' => '438',
+            'phonecode' => '423', ]);
         CountryCode::create(['id' => '123',
-            'iso'                 => 'LT',
-            'name'                => 'LITHUANIA',
-            'nicename'            => 'Lithuania',
-            'iso3'                => 'LTU',
-            'numcode'             => '440',
-            'phonecode'           => '370', ]);
+            'iso' => 'LT',
+            'name' => 'LITHUANIA',
+            'nicename' => 'Lithuania',
+            'iso3' => 'LTU',
+            'numcode' => '440',
+            'phonecode' => '370', ]);
         CountryCode::create(['id' => '124',
-            'iso'                 => 'LU',
-            'name'                => 'LUXEMBOURG',
-            'nicename'            => 'Luxembourg',
-            'iso3'                => 'LUX',
-            'numcode'             => '442',
-            'phonecode'           => '352', ]);
+            'iso' => 'LU',
+            'name' => 'LUXEMBOURG',
+            'nicename' => 'Luxembourg',
+            'iso3' => 'LUX',
+            'numcode' => '442',
+            'phonecode' => '352', ]);
         CountryCode::create(['id' => '125',
-            'iso'                 => 'MO',
-            'name'                => 'MACAO',
-            'nicename'            => 'Macao',
-            'iso3'                => 'MAC',
-            'numcode'             => '446',
-            'phonecode'           => '853', ]);
+            'iso' => 'MO',
+            'name' => 'MACAO',
+            'nicename' => 'Macao',
+            'iso3' => 'MAC',
+            'numcode' => '446',
+            'phonecode' => '853', ]);
         CountryCode::create(['id' => '126',
-            'iso'                 => 'MK',
-            'name'                => 'MACEDONIA, THE FORMER YUGOSLAV REPUBLIC OF',
-            'nicename'            => 'Macedonia, the Former Yugoslav Republic of',
-            'iso3'                => 'MKD',
-            'numcode'             => '807',
-            'phonecode'           => '389', ]);
+            'iso' => 'MK',
+            'name' => 'MACEDONIA, THE FORMER YUGOSLAV REPUBLIC OF',
+            'nicename' => 'Macedonia, the Former Yugoslav Republic of',
+            'iso3' => 'MKD',
+            'numcode' => '807',
+            'phonecode' => '389', ]);
         CountryCode::create(['id' => '127',
-            'iso'                 => 'MG',
-            'name'                => 'MADAGASCAR',
-            'nicename'            => 'Madagascar',
-            'iso3'                => 'MDG',
-            'numcode'             => '450',
-            'phonecode'           => '261', ]);
+            'iso' => 'MG',
+            'name' => 'MADAGASCAR',
+            'nicename' => 'Madagascar',
+            'iso3' => 'MDG',
+            'numcode' => '450',
+            'phonecode' => '261', ]);
         CountryCode::create(['id' => '128',
-            'iso'                 => 'MW',
-            'name'                => 'MALAWI',
-            'nicename'            => 'Malawi',
-            'iso3'                => 'MWI',
-            'numcode'             => '454',
-            'phonecode'           => '265', ]);
+            'iso' => 'MW',
+            'name' => 'MALAWI',
+            'nicename' => 'Malawi',
+            'iso3' => 'MWI',
+            'numcode' => '454',
+            'phonecode' => '265', ]);
         CountryCode::create(['id' => '129',
-            'iso'                 => 'MY',
-            'name'                => 'MALAYSIA',
-            'nicename'            => 'Malaysia',
-            'iso3'                => 'MYS',
-            'numcode'             => '458',
-            'phonecode'           => '60', ]);
+            'iso' => 'MY',
+            'name' => 'MALAYSIA',
+            'nicename' => 'Malaysia',
+            'iso3' => 'MYS',
+            'numcode' => '458',
+            'phonecode' => '60', ]);
         CountryCode::create(['id' => '130',
-            'iso'                 => 'MV',
-            'name'                => 'MALDIVES',
-            'nicename'            => 'Maldives',
-            'iso3'                => 'MDV',
-            'numcode'             => '462',
-            'phonecode'           => '960', ]);
+            'iso' => 'MV',
+            'name' => 'MALDIVES',
+            'nicename' => 'Maldives',
+            'iso3' => 'MDV',
+            'numcode' => '462',
+            'phonecode' => '960', ]);
         CountryCode::create(['id' => '131',
-            'iso'                 => 'ML',
-            'name'                => 'MALI',
-            'nicename'            => 'Mali',
-            'iso3'                => 'MLI',
-            'numcode'             => '466',
-            'phonecode'           => '223', ]);
+            'iso' => 'ML',
+            'name' => 'MALI',
+            'nicename' => 'Mali',
+            'iso3' => 'MLI',
+            'numcode' => '466',
+            'phonecode' => '223', ]);
         CountryCode::create(['id' => '132',
-            'iso'                 => 'MT',
-            'name'                => 'MALTA',
-            'nicename'            => 'Malta',
-            'iso3'                => 'MLT',
-            'numcode'             => '470',
-            'phonecode'           => '356', ]);
+            'iso' => 'MT',
+            'name' => 'MALTA',
+            'nicename' => 'Malta',
+            'iso3' => 'MLT',
+            'numcode' => '470',
+            'phonecode' => '356', ]);
         CountryCode::create(['id' => '133',
-            'iso'                 => 'MH',
-            'name'                => 'MARSHALL ISLANDS',
-            'nicename'            => 'Marshall Islands',
-            'iso3'                => 'MHL',
-            'numcode'             => '584',
-            'phonecode'           => '692', ]);
+            'iso' => 'MH',
+            'name' => 'MARSHALL ISLANDS',
+            'nicename' => 'Marshall Islands',
+            'iso3' => 'MHL',
+            'numcode' => '584',
+            'phonecode' => '692', ]);
         CountryCode::create(['id' => '134',
-            'iso'                 => 'MQ',
-            'name'                => 'MARTINIQUE',
-            'nicename'            => 'Martinique',
-            'iso3'                => 'MTQ',
-            'numcode'             => '474',
-            'phonecode'           => '596', ]);
+            'iso' => 'MQ',
+            'name' => 'MARTINIQUE',
+            'nicename' => 'Martinique',
+            'iso3' => 'MTQ',
+            'numcode' => '474',
+            'phonecode' => '596', ]);
         CountryCode::create(['id' => '135',
-            'iso'                 => 'MR',
-            'name'                => 'MAURITANIA',
-            'nicename'            => 'Mauritania',
-            'iso3'                => 'MRT',
-            'numcode'             => '478',
-            'phonecode'           => '222', ]);
+            'iso' => 'MR',
+            'name' => 'MAURITANIA',
+            'nicename' => 'Mauritania',
+            'iso3' => 'MRT',
+            'numcode' => '478',
+            'phonecode' => '222', ]);
         CountryCode::create(['id' => '136',
-            'iso'                 => 'MU',
-            'name'                => 'MAURITIUS',
-            'nicename'            => 'Mauritius',
-            'iso3'                => 'MUS',
-            'numcode'             => '480',
-            'phonecode'           => '230', ]);
+            'iso' => 'MU',
+            'name' => 'MAURITIUS',
+            'nicename' => 'Mauritius',
+            'iso3' => 'MUS',
+            'numcode' => '480',
+            'phonecode' => '230', ]);
         CountryCode::create(['id' => '137',
-            'iso'                 => 'YT',
-            'name'                => 'MAYOTTE',
-            'nicename'            => 'Mayotte',
-            'iso3'                => 'NULL',
-            'numcode'             => 'NULL',
-            'phonecode'           => '269', ]);
+            'iso' => 'YT',
+            'name' => 'MAYOTTE',
+            'nicename' => 'Mayotte',
+            'iso3' => 'NULL',
+            'numcode' => 'NULL',
+            'phonecode' => '269', ]);
         CountryCode::create(['id' => '138',
-            'iso'                 => 'MX',
-            'name'                => 'MEXICO',
-            'nicename'            => 'Mexico',
-            'iso3'                => 'MEX',
-            'numcode'             => '484',
-            'phonecode'           => '52', ]);
+            'iso' => 'MX',
+            'name' => 'MEXICO',
+            'nicename' => 'Mexico',
+            'iso3' => 'MEX',
+            'numcode' => '484',
+            'phonecode' => '52', ]);
         CountryCode::create(['id' => '139',
-            'iso'                 => 'FM',
-            'name'                => 'MICRONESIA, FEDERATED STATES OF',
-            'nicename'            => 'Micronesia, Federated States of',
-            'iso3'                => 'FSM',
-            'numcode'             => '583',
-            'phonecode'           => '691', ]);
+            'iso' => 'FM',
+            'name' => 'MICRONESIA, FEDERATED STATES OF',
+            'nicename' => 'Micronesia, Federated States of',
+            'iso3' => 'FSM',
+            'numcode' => '583',
+            'phonecode' => '691', ]);
         CountryCode::create(['id' => '140',
-            'iso'                 => 'MD',
-            'name'                => 'MOLDOVA, REPUBLIC OF',
-            'nicename'            => 'Moldova, Republic of',
-            'iso3'                => 'MDA',
-            'numcode'             => '498',
-            'phonecode'           => '373', ]);
+            'iso' => 'MD',
+            'name' => 'MOLDOVA, REPUBLIC OF',
+            'nicename' => 'Moldova, Republic of',
+            'iso3' => 'MDA',
+            'numcode' => '498',
+            'phonecode' => '373', ]);
         CountryCode::create(['id' => '141',
-            'iso'                 => 'MC',
-            'name'                => 'MONACO',
-            'nicename'            => 'Monaco',
-            'iso3'                => 'MCO',
-            'numcode'             => '492',
-            'phonecode'           => '377', ]);
+            'iso' => 'MC',
+            'name' => 'MONACO',
+            'nicename' => 'Monaco',
+            'iso3' => 'MCO',
+            'numcode' => '492',
+            'phonecode' => '377', ]);
         CountryCode::create(['id' => '142',
-            'iso'                 => 'MN',
-            'name'                => 'MONGOLIA',
-            'nicename'            => 'Mongolia',
-            'iso3'                => 'MNG',
-            'numcode'             => '496',
-            'phonecode'           => '976', ]);
+            'iso' => 'MN',
+            'name' => 'MONGOLIA',
+            'nicename' => 'Mongolia',
+            'iso3' => 'MNG',
+            'numcode' => '496',
+            'phonecode' => '976', ]);
         CountryCode::create(['id' => '143',
-            'iso'                 => 'MS',
-            'name'                => 'MONTSERRAT',
-            'nicename'            => 'Montserrat',
-            'iso3'                => 'MSR',
-            'numcode'             => '500',
-            'phonecode'           => '1664', ]);
+            'iso' => 'MS',
+            'name' => 'MONTSERRAT',
+            'nicename' => 'Montserrat',
+            'iso3' => 'MSR',
+            'numcode' => '500',
+            'phonecode' => '1664', ]);
         CountryCode::create(['id' => '144',
-            'iso'                 => 'MA',
-            'name'                => 'MOROCCO',
-            'nicename'            => 'Morocco',
-            'iso3'                => 'MAR',
-            'numcode'             => '504',
-            'phonecode'           => '212', ]);
+            'iso' => 'MA',
+            'name' => 'MOROCCO',
+            'nicename' => 'Morocco',
+            'iso3' => 'MAR',
+            'numcode' => '504',
+            'phonecode' => '212', ]);
         CountryCode::create(['id' => '145',
-            'iso'                 => 'MZ',
-            'name'                => 'MOZAMBIQUE',
-            'nicename'            => 'Mozambique',
-            'iso3'                => 'MOZ',
-            'numcode'             => '508',
-            'phonecode'           => '258', ]);
+            'iso' => 'MZ',
+            'name' => 'MOZAMBIQUE',
+            'nicename' => 'Mozambique',
+            'iso3' => 'MOZ',
+            'numcode' => '508',
+            'phonecode' => '258', ]);
         CountryCode::create(['id' => '146',
-            'iso'                 => 'MM',
-            'name'                => 'MYANMAR',
-            'nicename'            => 'Myanmar',
-            'iso3'                => 'MMR',
-            'numcode'             => '104',
-            'phonecode'           => '95', ]);
+            'iso' => 'MM',
+            'name' => 'MYANMAR',
+            'nicename' => 'Myanmar',
+            'iso3' => 'MMR',
+            'numcode' => '104',
+            'phonecode' => '95', ]);
         CountryCode::create(['id' => '147',
-            'iso'                 => 'NA',
-            'name'                => 'NAMIBIA',
-            'nicename'            => 'Namibia',
-            'iso3'                => 'NAM',
-            'numcode'             => '516',
-            'phonecode'           => '264', ]);
+            'iso' => 'NA',
+            'name' => 'NAMIBIA',
+            'nicename' => 'Namibia',
+            'iso3' => 'NAM',
+            'numcode' => '516',
+            'phonecode' => '264', ]);
         CountryCode::create(['id' => '148',
-            'iso'                 => 'NR',
-            'name'                => 'NAURU',
-            'nicename'            => 'Nauru',
-            'iso3'                => 'NRU',
-            'numcode'             => '520',
-            'phonecode'           => '674', ]);
+            'iso' => 'NR',
+            'name' => 'NAURU',
+            'nicename' => 'Nauru',
+            'iso3' => 'NRU',
+            'numcode' => '520',
+            'phonecode' => '674', ]);
         CountryCode::create(['id' => '149',
-            'iso'                 => 'NP',
-            'name'                => 'NEPAL',
-            'nicename'            => 'Nepal',
-            'iso3'                => 'NPL',
-            'numcode'             => '524',
-            'phonecode'           => '977', ]);
+            'iso' => 'NP',
+            'name' => 'NEPAL',
+            'nicename' => 'Nepal',
+            'iso3' => 'NPL',
+            'numcode' => '524',
+            'phonecode' => '977', ]);
         CountryCode::create(['id' => '150',
-            'iso'                 => 'NL',
-            'name'                => 'NETHERLANDS',
-            'nicename'            => 'Netherlands',
-            'iso3'                => 'NLD',
-            'numcode'             => '528',
-            'phonecode'           => '31', ]);
+            'iso' => 'NL',
+            'name' => 'NETHERLANDS',
+            'nicename' => 'Netherlands',
+            'iso3' => 'NLD',
+            'numcode' => '528',
+            'phonecode' => '31', ]);
         CountryCode::create(['id' => '151',
-            'iso'                 => 'AN',
-            'name'                => 'NETHERLANDS ANTILLES',
-            'nicename'            => 'Netherlands Antilles',
-            'iso3'                => 'ANT',
-            'numcode'             => '530',
-            'phonecode'           => '599', ]);
+            'iso' => 'AN',
+            'name' => 'NETHERLANDS ANTILLES',
+            'nicename' => 'Netherlands Antilles',
+            'iso3' => 'ANT',
+            'numcode' => '530',
+            'phonecode' => '599', ]);
         CountryCode::create(['id' => '152',
-            'iso'                 => 'NC',
-            'name'                => 'NEW CALEDONIA',
-            'nicename'            => 'New Caledonia',
-            'iso3'                => 'NCL',
-            'numcode'             => '540',
-            'phonecode'           => '687', ]);
+            'iso' => 'NC',
+            'name' => 'NEW CALEDONIA',
+            'nicename' => 'New Caledonia',
+            'iso3' => 'NCL',
+            'numcode' => '540',
+            'phonecode' => '687', ]);
         CountryCode::create(['id' => '153',
-            'iso'                 => 'NZ',
-            'name'                => 'NEW ZEALAND',
-            'nicename'            => 'New Zealand',
-            'iso3'                => 'NZL',
-            'numcode'             => '554',
-            'phonecode'           => '64', ]);
+            'iso' => 'NZ',
+            'name' => 'NEW ZEALAND',
+            'nicename' => 'New Zealand',
+            'iso3' => 'NZL',
+            'numcode' => '554',
+            'phonecode' => '64', ]);
         CountryCode::create(['id' => '154',
-            'iso'                 => 'NI',
-            'name'                => 'NICARAGUA',
-            'nicename'            => 'Nicaragua',
-            'iso3'                => 'NIC',
-            'numcode'             => '558',
-            'phonecode'           => '505', ]);
+            'iso' => 'NI',
+            'name' => 'NICARAGUA',
+            'nicename' => 'Nicaragua',
+            'iso3' => 'NIC',
+            'numcode' => '558',
+            'phonecode' => '505', ]);
         CountryCode::create(['id' => '155',
-            'iso'                 => 'NE',
-            'name'                => 'NIGER',
-            'nicename'            => 'Niger',
-            'iso3'                => 'NER',
-            'numcode'             => '562',
-            'phonecode'           => '227', ]);
+            'iso' => 'NE',
+            'name' => 'NIGER',
+            'nicename' => 'Niger',
+            'iso3' => 'NER',
+            'numcode' => '562',
+            'phonecode' => '227', ]);
         CountryCode::create(['id' => '156',
-            'iso'                 => 'NG',
-            'name'                => 'NIGERIA',
-            'nicename'            => 'Nigeria',
-            'iso3'                => 'NGA',
-            'numcode'             => '566',
-            'phonecode'           => '234', ]);
+            'iso' => 'NG',
+            'name' => 'NIGERIA',
+            'nicename' => 'Nigeria',
+            'iso3' => 'NGA',
+            'numcode' => '566',
+            'phonecode' => '234', ]);
         CountryCode::create(['id' => '157',
-            'iso'                 => 'NU',
-            'name'                => 'NIUE',
-            'nicename'            => 'Niue',
-            'iso3'                => 'NIU',
-            'numcode'             => '570',
-            'phonecode'           => '683', ]);
+            'iso' => 'NU',
+            'name' => 'NIUE',
+            'nicename' => 'Niue',
+            'iso3' => 'NIU',
+            'numcode' => '570',
+            'phonecode' => '683', ]);
         CountryCode::create(['id' => '158',
-            'iso'                 => 'NF',
-            'name'                => 'NORFOLK ISLAND',
-            'nicename'            => 'Norfolk Island',
-            'iso3'                => 'NFK',
-            'numcode'             => '574',
-            'phonecode'           => '672', ]);
+            'iso' => 'NF',
+            'name' => 'NORFOLK ISLAND',
+            'nicename' => 'Norfolk Island',
+            'iso3' => 'NFK',
+            'numcode' => '574',
+            'phonecode' => '672', ]);
         CountryCode::create(['id' => '159',
-            'iso'                 => 'MP',
-            'name'                => 'NORTHERN MARIANA ISLANDS',
-            'nicename'            => 'Northern Mariana Islands',
-            'iso3'                => 'MNP',
-            'numcode'             => '580',
-            'phonecode'           => '1670', ]);
+            'iso' => 'MP',
+            'name' => 'NORTHERN MARIANA ISLANDS',
+            'nicename' => 'Northern Mariana Islands',
+            'iso3' => 'MNP',
+            'numcode' => '580',
+            'phonecode' => '1670', ]);
         CountryCode::create(['id' => '160',
-            'iso'                 => 'NO',
-            'name'                => 'NORWAY',
-            'nicename'            => 'Norway',
-            'iso3'                => 'NOR',
-            'numcode'             => '578',
-            'phonecode'           => '47', ]);
+            'iso' => 'NO',
+            'name' => 'NORWAY',
+            'nicename' => 'Norway',
+            'iso3' => 'NOR',
+            'numcode' => '578',
+            'phonecode' => '47', ]);
         CountryCode::create(['id' => '161',
-            'iso'                 => 'OM',
-            'name'                => 'OMAN',
-            'nicename'            => 'Oman',
-            'iso3'                => 'OMN',
-            'numcode'             => '512',
-            'phonecode'           => '968', ]);
+            'iso' => 'OM',
+            'name' => 'OMAN',
+            'nicename' => 'Oman',
+            'iso3' => 'OMN',
+            'numcode' => '512',
+            'phonecode' => '968', ]);
         CountryCode::create(['id' => '162',
-            'iso'                 => 'PK',
-            'name'                => 'PAKISTAN',
-            'nicename'            => 'Pakistan',
-            'iso3'                => 'PAK',
-            'numcode'             => '586',
-            'phonecode'           => '92', ]);
+            'iso' => 'PK',
+            'name' => 'PAKISTAN',
+            'nicename' => 'Pakistan',
+            'iso3' => 'PAK',
+            'numcode' => '586',
+            'phonecode' => '92', ]);
         CountryCode::create(['id' => '163',
-            'iso'                 => 'PW',
-            'name'                => 'PALAU',
-            'nicename'            => 'Palau',
-            'iso3'                => 'PLW',
-            'numcode'             => '585',
-            'phonecode'           => '680', ]);
+            'iso' => 'PW',
+            'name' => 'PALAU',
+            'nicename' => 'Palau',
+            'iso3' => 'PLW',
+            'numcode' => '585',
+            'phonecode' => '680', ]);
         CountryCode::create(['id' => '164',
-            'iso'                 => 'PS',
-            'name'                => 'PALESTINIAN TERRITORY, OCCUPIED',
-            'nicename'            => 'Palestinian Territory, Occupied',
-            'iso3'                => 'NULL',
-            'numcode'             => 'NULL',
-            'phonecode'           => '970', ]);
+            'iso' => 'PS',
+            'name' => 'PALESTINIAN TERRITORY, OCCUPIED',
+            'nicename' => 'Palestinian Territory, Occupied',
+            'iso3' => 'NULL',
+            'numcode' => 'NULL',
+            'phonecode' => '970', ]);
         CountryCode::create(['id' => '165',
-            'iso'                 => 'PA',
-            'name'                => 'PANAMA',
-            'nicename'            => 'Panama',
-            'iso3'                => 'PAN',
-            'numcode'             => '591',
-            'phonecode'           => '507', ]);
+            'iso' => 'PA',
+            'name' => 'PANAMA',
+            'nicename' => 'Panama',
+            'iso3' => 'PAN',
+            'numcode' => '591',
+            'phonecode' => '507', ]);
         CountryCode::create(['id' => '166',
-            'iso'                 => 'PG',
-            'name'                => 'PAPUA NEW GUINEA',
-            'nicename'            => 'Papua New Guinea',
-            'iso3'                => 'PNG',
-            'numcode'             => '598',
-            'phonecode'           => '675', ]);
+            'iso' => 'PG',
+            'name' => 'PAPUA NEW GUINEA',
+            'nicename' => 'Papua New Guinea',
+            'iso3' => 'PNG',
+            'numcode' => '598',
+            'phonecode' => '675', ]);
         CountryCode::create(['id' => '167',
-            'iso'                 => 'PY',
-            'name'                => 'PARAGUAY',
-            'nicename'            => 'Paraguay',
-            'iso3'                => 'PRY',
-            'numcode'             => '600',
-            'phonecode'           => '595', ]);
+            'iso' => 'PY',
+            'name' => 'PARAGUAY',
+            'nicename' => 'Paraguay',
+            'iso3' => 'PRY',
+            'numcode' => '600',
+            'phonecode' => '595', ]);
         CountryCode::create(['id' => '168',
-            'iso'                 => 'PE',
-            'name'                => 'PERU',
-            'nicename'            => 'Peru',
-            'iso3'                => 'PER',
-            'numcode'             => '604',
-            'phonecode'           => '51', ]);
+            'iso' => 'PE',
+            'name' => 'PERU',
+            'nicename' => 'Peru',
+            'iso3' => 'PER',
+            'numcode' => '604',
+            'phonecode' => '51', ]);
         CountryCode::create(['id' => '169',
-            'iso'                 => 'PH',
-            'name'                => 'PHILIPPINES',
-            'nicename'            => 'Philippines',
-            'iso3'                => 'PHL',
-            'numcode'             => '608',
-            'phonecode'           => '63', ]);
+            'iso' => 'PH',
+            'name' => 'PHILIPPINES',
+            'nicename' => 'Philippines',
+            'iso3' => 'PHL',
+            'numcode' => '608',
+            'phonecode' => '63', ]);
         CountryCode::create(['id' => '170',
-            'iso'                 => 'PN',
-            'name'                => 'PITCAIRN',
-            'nicename'            => 'Pitcairn',
-            'iso3'                => 'PCN',
-            'numcode'             => '612',
-            'phonecode'           => '0', ]);
+            'iso' => 'PN',
+            'name' => 'PITCAIRN',
+            'nicename' => 'Pitcairn',
+            'iso3' => 'PCN',
+            'numcode' => '612',
+            'phonecode' => '0', ]);
         CountryCode::create(['id' => '171',
-            'iso'                 => 'PL',
-            'name'                => 'POLAND',
-            'nicename'            => 'Poland',
-            'iso3'                => 'POL',
-            'numcode'             => '616',
-            'phonecode'           => '48', ]);
+            'iso' => 'PL',
+            'name' => 'POLAND',
+            'nicename' => 'Poland',
+            'iso3' => 'POL',
+            'numcode' => '616',
+            'phonecode' => '48', ]);
         CountryCode::create(['id' => '172',
-            'iso'                 => 'PT',
-            'name'                => 'PORTUGAL',
-            'nicename'            => 'Portugal',
-            'iso3'                => 'PRT',
-            'numcode'             => '620',
-            'phonecode'           => '351', ]);
+            'iso' => 'PT',
+            'name' => 'PORTUGAL',
+            'nicename' => 'Portugal',
+            'iso3' => 'PRT',
+            'numcode' => '620',
+            'phonecode' => '351', ]);
         CountryCode::create(['id' => '173',
-            'iso'                 => 'PR',
-            'name'                => 'PUERTO RICO',
-            'nicename'            => 'Puerto Rico',
-            'iso3'                => 'PRI',
-            'numcode'             => '630',
-            'phonecode'           => '1787', ]);
+            'iso' => 'PR',
+            'name' => 'PUERTO RICO',
+            'nicename' => 'Puerto Rico',
+            'iso3' => 'PRI',
+            'numcode' => '630',
+            'phonecode' => '1787', ]);
         CountryCode::create(['id' => '174',
-            'iso'                 => 'QA',
-            'name'                => 'QATAR',
-            'nicename'            => 'Qatar',
-            'iso3'                => 'QAT',
-            'numcode'             => '634',
-            'phonecode'           => '974', ]);
+            'iso' => 'QA',
+            'name' => 'QATAR',
+            'nicename' => 'Qatar',
+            'iso3' => 'QAT',
+            'numcode' => '634',
+            'phonecode' => '974', ]);
         CountryCode::create(['id' => '175',
-            'iso'                 => 'RE',
-            'name'                => 'REUNION',
-            'nicename'            => 'Reunion',
-            'iso3'                => 'REU',
-            'numcode'             => '638',
-            'phonecode'           => '262', ]);
+            'iso' => 'RE',
+            'name' => 'REUNION',
+            'nicename' => 'Reunion',
+            'iso3' => 'REU',
+            'numcode' => '638',
+            'phonecode' => '262', ]);
         CountryCode::create(['id' => '176',
-            'iso'                 => 'RO',
-            'name'                => 'ROMANIA',
-            'nicename'            => 'Romania',
-            'iso3'                => 'ROM',
-            'numcode'             => '642',
-            'phonecode'           => '40', ]);
+            'iso' => 'RO',
+            'name' => 'ROMANIA',
+            'nicename' => 'Romania',
+            'iso3' => 'ROM',
+            'numcode' => '642',
+            'phonecode' => '40', ]);
         CountryCode::create(['id' => '177',
-            'iso'                 => 'RU',
-            'name'                => 'RUSSIAN FEDERATION',
-            'nicename'            => 'Russian Federation',
-            'iso3'                => 'RUS',
-            'numcode'             => '643',
-            'phonecode'           => '70', ]);
+            'iso' => 'RU',
+            'name' => 'RUSSIAN FEDERATION',
+            'nicename' => 'Russian Federation',
+            'iso3' => 'RUS',
+            'numcode' => '643',
+            'phonecode' => '70', ]);
         CountryCode::create(['id' => '178',
-            'iso'                 => 'RW',
-            'name'                => 'RWANDA',
-            'nicename'            => 'Rwanda',
-            'iso3'                => 'RWA',
-            'numcode'             => '646',
-            'phonecode'           => '250', ]);
+            'iso' => 'RW',
+            'name' => 'RWANDA',
+            'nicename' => 'Rwanda',
+            'iso3' => 'RWA',
+            'numcode' => '646',
+            'phonecode' => '250', ]);
         CountryCode::create(['id' => '179',
-            'iso'                 => 'SH',
-            'name'                => 'SAINT HELENA',
-            'nicename'            => 'Saint Helena',
-            'iso3'                => 'SHN',
-            'numcode'             => '654',
-            'phonecode'           => '290', ]);
+            'iso' => 'SH',
+            'name' => 'SAINT HELENA',
+            'nicename' => 'Saint Helena',
+            'iso3' => 'SHN',
+            'numcode' => '654',
+            'phonecode' => '290', ]);
         CountryCode::create(['id' => '180',
-            'iso'                 => 'KN',
-            'name'                => 'SAINT KITTS AND NEVIS',
-            'nicename'            => 'Saint Kitts and Nevis',
-            'iso3'                => 'KNA',
-            'numcode'             => '659',
-            'phonecode'           => '1869', ]);
+            'iso' => 'KN',
+            'name' => 'SAINT KITTS AND NEVIS',
+            'nicename' => 'Saint Kitts and Nevis',
+            'iso3' => 'KNA',
+            'numcode' => '659',
+            'phonecode' => '1869', ]);
         CountryCode::create(['id' => '181',
-            'iso'                 => 'LC',
-            'name'                => 'SAINT LUCIA',
-            'nicename'            => 'Saint Lucia',
-            'iso3'                => 'LCA',
-            'numcode'             => '662',
-            'phonecode'           => '1758', ]);
+            'iso' => 'LC',
+            'name' => 'SAINT LUCIA',
+            'nicename' => 'Saint Lucia',
+            'iso3' => 'LCA',
+            'numcode' => '662',
+            'phonecode' => '1758', ]);
         CountryCode::create(['id' => '182',
-            'iso'                 => 'PM',
-            'name'                => 'SAINT PIERRE AND MIQUELON',
-            'nicename'            => 'Saint Pierre and Miquelon',
-            'iso3'                => 'SPM',
-            'numcode'             => '666',
-            'phonecode'           => '508', ]);
+            'iso' => 'PM',
+            'name' => 'SAINT PIERRE AND MIQUELON',
+            'nicename' => 'Saint Pierre and Miquelon',
+            'iso3' => 'SPM',
+            'numcode' => '666',
+            'phonecode' => '508', ]);
         CountryCode::create(['id' => '183',
-            'iso'                 => 'VC',
-            'name'                => 'SAINT VINCENT AND THE GRENADINES',
-            'nicename'            => 'Saint Vincent and the Grenadines',
-            'iso3'                => 'VCT',
-            'numcode'             => '670',
-            'phonecode'           => '1784', ]);
+            'iso' => 'VC',
+            'name' => 'SAINT VINCENT AND THE GRENADINES',
+            'nicename' => 'Saint Vincent and the Grenadines',
+            'iso3' => 'VCT',
+            'numcode' => '670',
+            'phonecode' => '1784', ]);
         CountryCode::create(['id' => '184',
-            'iso'                 => 'WS',
-            'name'                => 'SAMOA',
-            'nicename'            => 'Samoa',
-            'iso3'                => 'WSM',
-            'numcode'             => '882',
-            'phonecode'           => '684', ]);
+            'iso' => 'WS',
+            'name' => 'SAMOA',
+            'nicename' => 'Samoa',
+            'iso3' => 'WSM',
+            'numcode' => '882',
+            'phonecode' => '684', ]);
         CountryCode::create(['id' => '185',
-            'iso'                 => 'SM',
-            'name'                => 'SAN MARINO',
-            'nicename'            => 'San Marino',
-            'iso3'                => 'SMR',
-            'numcode'             => '674',
-            'phonecode'           => '378', ]);
+            'iso' => 'SM',
+            'name' => 'SAN MARINO',
+            'nicename' => 'San Marino',
+            'iso3' => 'SMR',
+            'numcode' => '674',
+            'phonecode' => '378', ]);
         CountryCode::create(['id' => '186',
-            'iso'                 => 'ST',
-            'name'                => 'SAO TOME AND PRINCIPE',
-            'nicename'            => 'Sao Tome and Principe',
-            'iso3'                => 'STP',
-            'numcode'             => '678',
-            'phonecode'           => '239', ]);
+            'iso' => 'ST',
+            'name' => 'SAO TOME AND PRINCIPE',
+            'nicename' => 'Sao Tome and Principe',
+            'iso3' => 'STP',
+            'numcode' => '678',
+            'phonecode' => '239', ]);
         CountryCode::create(['id' => '187',
-            'iso'                 => 'SA',
-            'name'                => 'SAUDI ARABIA',
-            'nicename'            => 'Saudi Arabia',
-            'iso3'                => 'SAU',
-            'numcode'             => '682',
-            'phonecode'           => '966', ]);
+            'iso' => 'SA',
+            'name' => 'SAUDI ARABIA',
+            'nicename' => 'Saudi Arabia',
+            'iso3' => 'SAU',
+            'numcode' => '682',
+            'phonecode' => '966', ]);
         CountryCode::create(['id' => '188',
-            'iso'                 => 'SN',
-            'name'                => 'SENEGAL',
-            'nicename'            => 'Senegal',
-            'iso3'                => 'SEN',
-            'numcode'             => '686',
-            'phonecode'           => '221', ]);
+            'iso' => 'SN',
+            'name' => 'SENEGAL',
+            'nicename' => 'Senegal',
+            'iso3' => 'SEN',
+            'numcode' => '686',
+            'phonecode' => '221', ]);
         CountryCode::create(['id' => '189',
-            'iso'                 => 'CS',
-            'name'                => 'SERBIA AND MONTENEGRO',
-            'nicename'            => 'Serbia and Montenegro',
-            'iso3'                => 'NULL',
-            'numcode'             => 'NULL',
-            'phonecode'           => '381', ]);
+            'iso' => 'CS',
+            'name' => 'SERBIA AND MONTENEGRO',
+            'nicename' => 'Serbia and Montenegro',
+            'iso3' => 'NULL',
+            'numcode' => 'NULL',
+            'phonecode' => '381', ]);
         CountryCode::create(['id' => '190',
-            'iso'                 => 'SC',
-            'name'                => 'SEYCHELLES',
-            'nicename'            => 'Seychelles',
-            'iso3'                => 'SYC',
-            'numcode'             => '690',
-            'phonecode'           => '248', ]);
+            'iso' => 'SC',
+            'name' => 'SEYCHELLES',
+            'nicename' => 'Seychelles',
+            'iso3' => 'SYC',
+            'numcode' => '690',
+            'phonecode' => '248', ]);
         CountryCode::create(['id' => '191',
-            'iso'                 => 'SL',
-            'name'                => 'SIERRA LEONE',
-            'nicename'            => 'Sierra Leone',
-            'iso3'                => 'SLE',
-            'numcode'             => '694',
-            'phonecode'           => '232', ]);
+            'iso' => 'SL',
+            'name' => 'SIERRA LEONE',
+            'nicename' => 'Sierra Leone',
+            'iso3' => 'SLE',
+            'numcode' => '694',
+            'phonecode' => '232', ]);
         CountryCode::create(['id' => '192',
-            'iso'                 => 'SG',
-            'name'                => 'SINGAPORE',
-            'nicename'            => 'Singapore',
-            'iso3'                => 'SGP',
-            'numcode'             => '702',
-            'phonecode'           => '65', ]);
+            'iso' => 'SG',
+            'name' => 'SINGAPORE',
+            'nicename' => 'Singapore',
+            'iso3' => 'SGP',
+            'numcode' => '702',
+            'phonecode' => '65', ]);
         CountryCode::create(['id' => '193',
-            'iso'                 => 'SK',
-            'name'                => 'SLOVAKIA',
-            'nicename'            => 'Slovakia',
-            'iso3'                => 'SVK',
-            'numcode'             => '703',
-            'phonecode'           => '421', ]);
+            'iso' => 'SK',
+            'name' => 'SLOVAKIA',
+            'nicename' => 'Slovakia',
+            'iso3' => 'SVK',
+            'numcode' => '703',
+            'phonecode' => '421', ]);
         CountryCode::create(['id' => '194',
-            'iso'                 => 'SI',
-            'name'                => 'SLOVENIA',
-            'nicename'            => 'Slovenia',
-            'iso3'                => 'SVN',
-            'numcode'             => '705',
-            'phonecode'           => '386', ]);
+            'iso' => 'SI',
+            'name' => 'SLOVENIA',
+            'nicename' => 'Slovenia',
+            'iso3' => 'SVN',
+            'numcode' => '705',
+            'phonecode' => '386', ]);
         CountryCode::create(['id' => '195',
-            'iso'                 => 'SB',
-            'name'                => 'SOLOMON ISLANDS',
-            'nicename'            => 'Solomon Islands',
-            'iso3'                => 'SLB',
-            'numcode'             => '90',
-            'phonecode'           => '677', ]);
+            'iso' => 'SB',
+            'name' => 'SOLOMON ISLANDS',
+            'nicename' => 'Solomon Islands',
+            'iso3' => 'SLB',
+            'numcode' => '90',
+            'phonecode' => '677', ]);
         CountryCode::create(['id' => '196',
-            'iso'                 => 'SO',
-            'name'                => 'SOMALIA',
-            'nicename'            => 'Somalia',
-            'iso3'                => 'SOM',
-            'numcode'             => '706',
-            'phonecode'           => '252', ]);
+            'iso' => 'SO',
+            'name' => 'SOMALIA',
+            'nicename' => 'Somalia',
+            'iso3' => 'SOM',
+            'numcode' => '706',
+            'phonecode' => '252', ]);
         CountryCode::create(['id' => '197',
-            'iso'                 => 'ZA',
-            'name'                => 'SOUTH AFRICA',
-            'nicename'            => 'South Africa',
-            'iso3'                => 'ZAF',
-            'numcode'             => '710',
-            'phonecode'           => '27', ]);
+            'iso' => 'ZA',
+            'name' => 'SOUTH AFRICA',
+            'nicename' => 'South Africa',
+            'iso3' => 'ZAF',
+            'numcode' => '710',
+            'phonecode' => '27', ]);
         CountryCode::create(['id' => '198',
-            'iso'                 => 'GS',
-            'name'                => 'SOUTH GEORGIA AND THE SOUTH SANDWICH ISLANDS',
-            'nicename'            => 'South Georgia and the South Sandwich Islands',
-            'iso3'                => 'NULL',
-            'numcode'             => 'NULL',
-            'phonecode'           => '0', ]);
+            'iso' => 'GS',
+            'name' => 'SOUTH GEORGIA AND THE SOUTH SANDWICH ISLANDS',
+            'nicename' => 'South Georgia and the South Sandwich Islands',
+            'iso3' => 'NULL',
+            'numcode' => 'NULL',
+            'phonecode' => '0', ]);
         CountryCode::create(['id' => '199',
-            'iso'                 => 'ES',
-            'name'                => 'SPAIN',
-            'nicename'            => 'Spain',
-            'iso3'                => 'ESP',
-            'numcode'             => '724',
-            'phonecode'           => '34', ]);
+            'iso' => 'ES',
+            'name' => 'SPAIN',
+            'nicename' => 'Spain',
+            'iso3' => 'ESP',
+            'numcode' => '724',
+            'phonecode' => '34', ]);
         CountryCode::create(['id' => '200',
-            'iso'                 => 'LK',
-            'name'                => 'SRI LANKA',
-            'nicename'            => 'Sri Lanka',
-            'iso3'                => 'LKA',
-            'numcode'             => '144',
-            'phonecode'           => '94', ]);
+            'iso' => 'LK',
+            'name' => 'SRI LANKA',
+            'nicename' => 'Sri Lanka',
+            'iso3' => 'LKA',
+            'numcode' => '144',
+            'phonecode' => '94', ]);
         CountryCode::create(['id' => '201',
-            'iso'                 => 'SD',
-            'name'                => 'SUDAN',
-            'nicename'            => 'Sudan',
-            'iso3'                => 'SDN',
-            'numcode'             => '736',
-            'phonecode'           => '249', ]);
+            'iso' => 'SD',
+            'name' => 'SUDAN',
+            'nicename' => 'Sudan',
+            'iso3' => 'SDN',
+            'numcode' => '736',
+            'phonecode' => '249', ]);
         CountryCode::create(['id' => '202',
-            'iso'                 => 'SR',
-            'name'                => 'SURINAME',
-            'nicename'            => 'Suriname',
-            'iso3'                => 'SUR',
-            'numcode'             => '740',
-            'phonecode'           => '597', ]);
+            'iso' => 'SR',
+            'name' => 'SURINAME',
+            'nicename' => 'Suriname',
+            'iso3' => 'SUR',
+            'numcode' => '740',
+            'phonecode' => '597', ]);
         CountryCode::create(['id' => '203',
-            'iso'                 => 'SJ',
-            'name'                => 'SVALBARD AND JAN MAYEN',
-            'nicename'            => 'Svalbard and Jan Mayen',
-            'iso3'                => 'SJM',
-            'numcode'             => '744',
-            'phonecode'           => '47', ]);
+            'iso' => 'SJ',
+            'name' => 'SVALBARD AND JAN MAYEN',
+            'nicename' => 'Svalbard and Jan Mayen',
+            'iso3' => 'SJM',
+            'numcode' => '744',
+            'phonecode' => '47', ]);
         CountryCode::create(['id' => '204',
-            'iso'                 => 'SZ',
-            'name'                => 'SWAZILAND',
-            'nicename'            => 'Swaziland',
-            'iso3'                => 'SWZ',
-            'numcode'             => '748',
-            'phonecode'           => '268', ]);
+            'iso' => 'SZ',
+            'name' => 'SWAZILAND',
+            'nicename' => 'Swaziland',
+            'iso3' => 'SWZ',
+            'numcode' => '748',
+            'phonecode' => '268', ]);
         CountryCode::create(['id' => '205',
-            'iso'                 => 'SE',
-            'name'                => 'SWEDEN',
-            'nicename'            => 'Sweden',
-            'iso3'                => 'SWE',
-            'numcode'             => '752',
-            'phonecode'           => '46', ]);
+            'iso' => 'SE',
+            'name' => 'SWEDEN',
+            'nicename' => 'Sweden',
+            'iso3' => 'SWE',
+            'numcode' => '752',
+            'phonecode' => '46', ]);
         CountryCode::create(['id' => '206',
-            'iso'                 => 'CH',
-            'name'                => 'SWITZERLAND',
-            'nicename'            => 'Switzerland',
-            'iso3'                => 'CHE',
-            'numcode'             => '756',
-            'phonecode'           => '41', ]);
+            'iso' => 'CH',
+            'name' => 'SWITZERLAND',
+            'nicename' => 'Switzerland',
+            'iso3' => 'CHE',
+            'numcode' => '756',
+            'phonecode' => '41', ]);
         CountryCode::create(['id' => '207',
-            'iso'                 => 'SY',
-            'name'                => 'SYRIAN ARAB REPUBLIC',
-            'nicename'            => 'Syrian Arab Republic',
-            'iso3'                => 'SYR',
-            'numcode'             => '760',
-            'phonecode'           => '963', ]);
+            'iso' => 'SY',
+            'name' => 'SYRIAN ARAB REPUBLIC',
+            'nicename' => 'Syrian Arab Republic',
+            'iso3' => 'SYR',
+            'numcode' => '760',
+            'phonecode' => '963', ]);
         CountryCode::create(['id' => '208',
-            'iso'                 => 'TW',
-            'name'                => 'TAIWAN, PROVINCE OF CHINA',
-            'nicename'            => 'Taiwan, Province of China',
-            'iso3'                => 'TWN',
-            'numcode'             => '158',
-            'phonecode'           => '886', ]);
+            'iso' => 'TW',
+            'name' => 'TAIWAN, PROVINCE OF CHINA',
+            'nicename' => 'Taiwan, Province of China',
+            'iso3' => 'TWN',
+            'numcode' => '158',
+            'phonecode' => '886', ]);
         CountryCode::create(['id' => '209',
-            'iso'                 => 'TJ',
-            'name'                => 'TAJIKISTAN',
-            'nicename'            => 'Tajikistan',
-            'iso3'                => 'TJK',
-            'numcode'             => '762',
-            'phonecode'           => '992', ]);
+            'iso' => 'TJ',
+            'name' => 'TAJIKISTAN',
+            'nicename' => 'Tajikistan',
+            'iso3' => 'TJK',
+            'numcode' => '762',
+            'phonecode' => '992', ]);
         CountryCode::create(['id' => '210',
-            'iso'                 => 'TZ',
-            'name'                => 'TANZANIA, UNITED REPUBLIC OF',
-            'nicename'            => 'Tanzania, United Republic of',
-            'iso3'                => 'TZA',
-            'numcode'             => '834',
-            'phonecode'           => '255', ]);
+            'iso' => 'TZ',
+            'name' => 'TANZANIA, UNITED REPUBLIC OF',
+            'nicename' => 'Tanzania, United Republic of',
+            'iso3' => 'TZA',
+            'numcode' => '834',
+            'phonecode' => '255', ]);
         CountryCode::create(['id' => '211',
-            'iso'                 => 'TH',
-            'name'                => 'THAILAND',
-            'nicename'            => 'Thailand',
-            'iso3'                => 'THA',
-            'numcode'             => '764',
-            'phonecode'           => '66', ]);
+            'iso' => 'TH',
+            'name' => 'THAILAND',
+            'nicename' => 'Thailand',
+            'iso3' => 'THA',
+            'numcode' => '764',
+            'phonecode' => '66', ]);
         CountryCode::create(['id' => '212',
-            'iso'                 => 'TL',
-            'name'                => 'TIMOR-LESTE',
-            'nicename'            => 'Timor-Leste',
-            'iso3'                => 'NULL',
-            'numcode'             => 'NULL',
-            'phonecode'           => '670', ]);
+            'iso' => 'TL',
+            'name' => 'TIMOR-LESTE',
+            'nicename' => 'Timor-Leste',
+            'iso3' => 'NULL',
+            'numcode' => 'NULL',
+            'phonecode' => '670', ]);
         CountryCode::create(['id' => '213',
-            'iso'                 => 'TG',
-            'name'                => 'TOGO',
-            'nicename'            => 'Togo',
-            'iso3'                => 'TGO',
-            'numcode'             => '768',
-            'phonecode'           => '228', ]);
+            'iso' => 'TG',
+            'name' => 'TOGO',
+            'nicename' => 'Togo',
+            'iso3' => 'TGO',
+            'numcode' => '768',
+            'phonecode' => '228', ]);
         CountryCode::create(['id' => '214',
-            'iso'                 => 'TK',
-            'name'                => 'TOKELAU',
-            'nicename'            => 'Tokelau',
-            'iso3'                => 'TKL',
-            'numcode'             => '772',
-            'phonecode'           => '690', ]);
+            'iso' => 'TK',
+            'name' => 'TOKELAU',
+            'nicename' => 'Tokelau',
+            'iso3' => 'TKL',
+            'numcode' => '772',
+            'phonecode' => '690', ]);
         CountryCode::create(['id' => '215',
-            'iso'                 => 'TO',
-            'name'                => 'TONGA',
-            'nicename'            => 'Tonga',
-            'iso3'                => 'TON',
-            'numcode'             => '776',
-            'phonecode'           => '676', ]);
+            'iso' => 'TO',
+            'name' => 'TONGA',
+            'nicename' => 'Tonga',
+            'iso3' => 'TON',
+            'numcode' => '776',
+            'phonecode' => '676', ]);
         CountryCode::create(['id' => '216',
-            'iso'                 => 'TT',
-            'name'                => 'TRINIDAD AND TOBAGO',
-            'nicename'            => 'Trinidad and Tobago',
-            'iso3'                => 'TTO',
-            'numcode'             => '780',
-            'phonecode'           => '1868', ]);
+            'iso' => 'TT',
+            'name' => 'TRINIDAD AND TOBAGO',
+            'nicename' => 'Trinidad and Tobago',
+            'iso3' => 'TTO',
+            'numcode' => '780',
+            'phonecode' => '1868', ]);
         CountryCode::create(['id' => '217',
-            'iso'                 => 'TN',
-            'name'                => 'TUNISIA',
-            'nicename'            => 'Tunisia',
-            'iso3'                => 'TUN',
-            'numcode'             => '788',
-            'phonecode'           => '216', ]);
+            'iso' => 'TN',
+            'name' => 'TUNISIA',
+            'nicename' => 'Tunisia',
+            'iso3' => 'TUN',
+            'numcode' => '788',
+            'phonecode' => '216', ]);
         CountryCode::create(['id' => '218',
-            'iso'                 => 'TR',
-            'name'                => 'TURKEY',
-            'nicename'            => 'Turkey',
-            'iso3'                => 'TUR',
-            'numcode'             => '792',
-            'phonecode'           => '90', ]);
+            'iso' => 'TR',
+            'name' => 'TURKEY',
+            'nicename' => 'Turkey',
+            'iso3' => 'TUR',
+            'numcode' => '792',
+            'phonecode' => '90', ]);
         CountryCode::create(['id' => '219',
-            'iso'                 => 'TM',
-            'name'                => 'TURKMENISTAN',
-            'nicename'            => 'Turkmenistan',
-            'iso3'                => 'TKM',
-            'numcode'             => '795',
-            'phonecode'           => '7370', ]);
+            'iso' => 'TM',
+            'name' => 'TURKMENISTAN',
+            'nicename' => 'Turkmenistan',
+            'iso3' => 'TKM',
+            'numcode' => '795',
+            'phonecode' => '7370', ]);
         CountryCode::create(['id' => '220',
-            'iso'                 => 'TC',
-            'name'                => 'TURKS AND CAICOS ISLANDS',
-            'nicename'            => 'Turks and Caicos Islands',
-            'iso3'                => 'TCA',
-            'numcode'             => '796',
-            'phonecode'           => '1649', ]);
+            'iso' => 'TC',
+            'name' => 'TURKS AND CAICOS ISLANDS',
+            'nicename' => 'Turks and Caicos Islands',
+            'iso3' => 'TCA',
+            'numcode' => '796',
+            'phonecode' => '1649', ]);
         CountryCode::create(['id' => '221',
-            'iso'                 => 'TV',
-            'name'                => 'TUVALU',
-            'nicename'            => 'Tuvalu',
-            'iso3'                => 'TUV',
-            'numcode'             => '798',
-            'phonecode'           => '688', ]);
+            'iso' => 'TV',
+            'name' => 'TUVALU',
+            'nicename' => 'Tuvalu',
+            'iso3' => 'TUV',
+            'numcode' => '798',
+            'phonecode' => '688', ]);
         CountryCode::create(['id' => '222',
-            'iso'                 => 'UG',
-            'name'                => 'UGANDA',
-            'nicename'            => 'Uganda',
-            'iso3'                => 'UGA',
-            'numcode'             => '800',
-            'phonecode'           => '256', ]);
+            'iso' => 'UG',
+            'name' => 'UGANDA',
+            'nicename' => 'Uganda',
+            'iso3' => 'UGA',
+            'numcode' => '800',
+            'phonecode' => '256', ]);
         CountryCode::create(['id' => '223',
-            'iso'                 => 'UA',
-            'name'                => 'UKRAINE',
-            'nicename'            => 'Ukraine',
-            'iso3'                => 'UKR',
-            'numcode'             => '804',
-            'phonecode'           => '380', ]);
+            'iso' => 'UA',
+            'name' => 'UKRAINE',
+            'nicename' => 'Ukraine',
+            'iso3' => 'UKR',
+            'numcode' => '804',
+            'phonecode' => '380', ]);
         CountryCode::create(['id' => '224',
-            'iso'                 => 'AE',
-            'name'                => 'UNITED ARAB EMIRATES',
-            'nicename'            => 'United Arab Emirates',
-            'iso3'                => 'ARE',
-            'numcode'             => '784',
-            'phonecode'           => '971', ]);
+            'iso' => 'AE',
+            'name' => 'UNITED ARAB EMIRATES',
+            'nicename' => 'United Arab Emirates',
+            'iso3' => 'ARE',
+            'numcode' => '784',
+            'phonecode' => '971', ]);
         CountryCode::create(['id' => '225',
-            'iso'                 => 'GB',
-            'name'                => 'UNITED KINGDOM',
-            'nicename'            => 'United Kingdom',
-            'iso3'                => 'GBR',
-            'numcode'             => '826',
-            'phonecode'           => '44', ]);
+            'iso' => 'GB',
+            'name' => 'UNITED KINGDOM',
+            'nicename' => 'United Kingdom',
+            'iso3' => 'GBR',
+            'numcode' => '826',
+            'phonecode' => '44', ]);
         CountryCode::create(['id' => '226',
-            'iso'                 => 'US',
-            'name'                => 'UNITED STATES',
-            'nicename'            => 'United States',
-            'iso3'                => 'USA',
-            'numcode'             => '840',
-            'phonecode'           => '1', ]);
+            'iso' => 'US',
+            'name' => 'UNITED STATES',
+            'nicename' => 'United States',
+            'iso3' => 'USA',
+            'numcode' => '840',
+            'phonecode' => '1', ]);
         CountryCode::create(['id' => '227',
-            'iso'                 => 'UM',
-            'name'                => 'UNITED STATES MINOR OUTLYING ISLANDS',
-            'nicename'            => 'United States Minor Outlying Islands',
-            'iso3'                => 'NULL',
-            'numcode'             => 'NULL',
-            'phonecode'           => '1', ]);
+            'iso' => 'UM',
+            'name' => 'UNITED STATES MINOR OUTLYING ISLANDS',
+            'nicename' => 'United States Minor Outlying Islands',
+            'iso3' => 'NULL',
+            'numcode' => 'NULL',
+            'phonecode' => '1', ]);
         CountryCode::create(['id' => '228',
-            'iso'                 => 'UY',
-            'name'                => 'URUGUAY',
-            'nicename'            => 'Uruguay',
-            'iso3'                => 'URY',
-            'numcode'             => '858',
-            'phonecode'           => '598', ]);
+            'iso' => 'UY',
+            'name' => 'URUGUAY',
+            'nicename' => 'Uruguay',
+            'iso3' => 'URY',
+            'numcode' => '858',
+            'phonecode' => '598', ]);
         CountryCode::create(['id' => '229',
-            'iso'                 => 'UZ',
-            'name'                => 'UZBEKISTAN',
-            'nicename'            => 'Uzbekistan',
-            'iso3'                => 'UZB',
-            'numcode'             => '860',
-            'phonecode'           => '998', ]);
+            'iso' => 'UZ',
+            'name' => 'UZBEKISTAN',
+            'nicename' => 'Uzbekistan',
+            'iso3' => 'UZB',
+            'numcode' => '860',
+            'phonecode' => '998', ]);
         CountryCode::create(['id' => '230',
-            'iso'                 => 'VU',
-            'name'                => 'VANUATU',
-            'nicename'            => 'Vanuatu',
-            'iso3'                => 'VUT',
-            'numcode'             => '548',
-            'phonecode'           => '678', ]);
+            'iso' => 'VU',
+            'name' => 'VANUATU',
+            'nicename' => 'Vanuatu',
+            'iso3' => 'VUT',
+            'numcode' => '548',
+            'phonecode' => '678', ]);
         CountryCode::create(['id' => '231',
-            'iso'                 => 'VE',
-            'name'                => 'VENEZUELA',
-            'nicename'            => 'Venezuela',
-            'iso3'                => 'VEN',
-            'numcode'             => '862',
-            'phonecode'           => '58', ]);
+            'iso' => 'VE',
+            'name' => 'VENEZUELA',
+            'nicename' => 'Venezuela',
+            'iso3' => 'VEN',
+            'numcode' => '862',
+            'phonecode' => '58', ]);
         CountryCode::create(['id' => '232',
-            'iso'                 => 'VN',
-            'name'                => 'VIET NAM',
-            'nicename'            => 'Viet Nam',
-            'iso3'                => 'VNM',
-            'numcode'             => '704',
-            'phonecode'           => '84', ]);
+            'iso' => 'VN',
+            'name' => 'VIET NAM',
+            'nicename' => 'Viet Nam',
+            'iso3' => 'VNM',
+            'numcode' => '704',
+            'phonecode' => '84', ]);
         CountryCode::create(['id' => '233',
-            'iso'                 => 'VG',
-            'name'                => 'VIRGIN ISLANDS, BRITISH',
-            'nicename'            => 'Virgin Islands, British',
-            'iso3'                => 'VGB',
-            'numcode'             => '92',
-            'phonecode'           => '1284', ]);
+            'iso' => 'VG',
+            'name' => 'VIRGIN ISLANDS, BRITISH',
+            'nicename' => 'Virgin Islands, British',
+            'iso3' => 'VGB',
+            'numcode' => '92',
+            'phonecode' => '1284', ]);
         CountryCode::create(['id' => '234',
-            'iso'                 => 'VI',
-            'name'                => 'VIRGIN ISLANDS, U.S.',
-            'nicename'            => 'Virgin Islands, U.s.',
-            'iso3'                => 'VIR',
-            'numcode'             => '850',
-            'phonecode'           => '1340', ]);
+            'iso' => 'VI',
+            'name' => 'VIRGIN ISLANDS, U.S.',
+            'nicename' => 'Virgin Islands, U.s.',
+            'iso3' => 'VIR',
+            'numcode' => '850',
+            'phonecode' => '1340', ]);
         CountryCode::create(['id' => '235',
-            'iso'                 => 'WF',
-            'name'                => 'WALLIS AND FUTUNA',
-            'nicename'            => 'Wallis and Futuna',
-            'iso3'                => 'WLF',
-            'numcode'             => '876',
-            'phonecode'           => '681', ]);
+            'iso' => 'WF',
+            'name' => 'WALLIS AND FUTUNA',
+            'nicename' => 'Wallis and Futuna',
+            'iso3' => 'WLF',
+            'numcode' => '876',
+            'phonecode' => '681', ]);
         CountryCode::create(['id' => '236',
-            'iso'                 => 'EH',
-            'name'                => 'WESTERN SAHARA',
-            'nicename'            => 'Western Sahara',
-            'iso3'                => 'ESH',
-            'numcode'             => '732',
-            'phonecode'           => '212', ]);
+            'iso' => 'EH',
+            'name' => 'WESTERN SAHARA',
+            'nicename' => 'Western Sahara',
+            'iso3' => 'ESH',
+            'numcode' => '732',
+            'phonecode' => '212', ]);
         CountryCode::create(['id' => '237',
-            'iso'                 => 'YE',
-            'name'                => 'YEMEN',
-            'nicename'            => 'Yemen',
-            'iso3'                => 'YEM',
-            'numcode'             => '887',
-            'phonecode'           => '967', ]);
+            'iso' => 'YE',
+            'name' => 'YEMEN',
+            'nicename' => 'Yemen',
+            'iso3' => 'YEM',
+            'numcode' => '887',
+            'phonecode' => '967', ]);
         CountryCode::create(['id' => '238',
-            'iso'                 => 'ZM',
-            'name'                => 'ZAMBIA',
-            'nicename'            => 'Zambia',
-            'iso3'                => 'ZMB',
-            'numcode'             => '894',
-            'phonecode'           => '260', ]);
+            'iso' => 'ZM',
+            'name' => 'ZAMBIA',
+            'nicename' => 'Zambia',
+            'iso3' => 'ZMB',
+            'numcode' => '894',
+            'phonecode' => '260', ]);
         CountryCode::create(['id' => '239',
-            'iso'                 => 'ZW',
-            'name'                => 'ZIMBABWE',
-            'nicename'            => 'Zimbabwe',
-            'iso3'                => 'ZWE',
-            'numcode'             => '716',
-            'phonecode'           => '263', ]);
+            'iso' => 'ZW',
+            'name' => 'ZIMBABWE',
+            'nicename' => 'Zimbabwe',
+            'iso3' => 'ZWE',
+            'numcode' => '716',
+            'phonecode' => '263', ]);
 
         Security::create(['id' => '1', 'lockout_message' => 'You have been locked out of application due to too many failed login attempts.', 'backlist_offender' => '0', 'backlist_threshold' => '15', 'lockout_period' => '15', 'days_to_keep_logs' => '0']);
 
diff --git a/database/seeders/OutboundMailSeeder.php b/database/seeders/OutboundMailSeeder.php
index 42503c28c..20b2aa944 100644
--- a/database/seeders/OutboundMailSeeder.php
+++ b/database/seeders/OutboundMailSeeder.php
@@ -19,7 +19,7 @@ class OutboundMailSeeder extends Seeder
         $mail_services = ['smtp' => 'SMTP', 'mail' => 'Php Mail', 'sendmail' => 'Send Mail', 'mailgun' => 'Mailgun', 'mandrill' => 'Mandrill', 'log' => 'Log file'];
         foreach ($mail_services as $key => $value) {
             $mail->create([
-                'name'       => $value,
+                'name' => $value,
                 'short_name' => $key,
             ]);
         }
@@ -28,9 +28,9 @@ class OutboundMailSeeder extends Seeder
         $services = ['sync' => 'Sync', 'database' => 'Database', 'beanstalkd' => 'Beanstalkd', 'sqs' => 'SQS', 'iron' => 'Iron', 'redis' => 'Redis'];
         foreach ($services as $key => $value) {
             $queue->create([
-                'name'       => $value,
+                'name' => $value,
                 'short_name' => $key,
-                'status'     => 0,
+                'status' => 0,
             ]);
         }
         $q = $queue->where('short_name', 'sync')->first();
diff --git a/database/seeders/UserSeeder.php b/database/seeders/UserSeeder.php
index a38bf5f8c..97fe134a0 100644
--- a/database/seeders/UserSeeder.php
+++ b/database/seeders/UserSeeder.php
@@ -19,15 +19,15 @@ class UserSeeder extends Seeder
         $str = 'demopass';
         $password = Hash::make($str);
         $user = User::create([
-            'first_name'   => 'Demo',
-            'last_name'    => 'Admin',
-            'email'        => null,
-            'user_name'    => 'demo_admin',
-            'password'     => $password,
+            'first_name' => 'Demo',
+            'last_name' => 'Admin',
+            'email' => null,
+            'user_name' => 'demo_admin',
+            'password' => $password,
             'assign_group' => 1,
-            'primary_dpt'  => 1,
-            'active'       => 1,
-            'role'         => 'admin',
+            'primary_dpt' => 1,
+            'active' => 1,
+            'role' => 'admin',
         ]);
         // checking if the user have been created
     }
diff --git a/public/ckeditor/samples/old/assets/posteddata.php b/public/ckeditor/samples/old/assets/posteddata.php
index 70b4952f2..bfd2f442a 100644
--- a/public/ckeditor/samples/old/assets/posteddata.php
+++ b/public/ckeditor/samples/old/assets/posteddata.php
@@ -25,9 +25,9 @@ For licensing, see LICENSE.md or http://ckeditor.com/license
 		</thead>
 <?php
 
-if (!empty($_POST)) {
+if (! empty($_POST)) {
     foreach ($_POST as $key => $value) {
-        if ((!is_string($value) && !is_numeric($value)) || !is_string($key)) {
+        if ((! is_string($value) && ! is_numeric($value)) || ! is_string($key)) {
             continue;
         }
 
diff --git a/public/probe.php b/public/probe.php
index 185d7a45a..a6c7ad748 100644
--- a/public/probe.php
+++ b/public/probe.php
@@ -97,7 +97,7 @@ $bootstrapPermission = substr(sprintf('%o', fileperms($basePath.DIRECTORY_SEPARA
          <?php
          foreach ($extensions as $extension) {
              echo '<tr>';
-             if (!extension_loaded($extension)) {
+             if (! extension_loaded($extension)) {
                  echo '<td>'.$extension."</td>  <td style='color:red'>Not Enabled"
                  ."<p>To enable this, please open '".php_ini_loaded_file()."' and add 'extension = ".$extension."'</p>"
                  .'</td>';
@@ -124,7 +124,7 @@ $bootstrapPermission = substr(sprintf('%o', fileperms($basePath.DIRECTORY_SEPARA
                 echo '</tr>';
                 echo '<tr>';
                 $env = '../.env';
-                if (!is_file($env)) {
+                if (! is_file($env)) {
                     echo "<td>.env file</td>  <td style='color:green'>Not found</td>";
                 } else {
                     echo "<td>.env file</td>  <td style='color:red'>Yes Found<p>Please delete  '$env' </p></td>";
diff --git a/resources/lang/de/lang.php b/resources/lang/de/lang.php
index a79554f3e..cb1c1a569 100644
--- a/resources/lang/de/lang.php
+++ b/resources/lang/de/lang.php
@@ -17,43 +17,43 @@ return [
       |   Error
       |--------------------------------------
      */
-    'success'        => 'Erfolgreich',
-    'fails'          => 'Fehler',
-    'alert'          => 'Alarm',
+    'success' => 'Erfolgreich',
+    'fails' => 'Fehler',
+    'alert' => 'Alarm',
     'required-error' => 'Bitte alle notwendigen Felder ausfüllen',
-    'invalid'        => 'Falsche Benutzer-ID oder Passwort',
+    'invalid' => 'Falsche Benutzer-ID oder Passwort',
     /*
       |--------------------------------------
       |   Login Page
       |--------------------------------------
      */
     'Login_to_start_your_session' => 'Einloggen um Ihre Sitzung zu starten',
-    'login'                       => 'Anmeldung',
-    'remember'                    => 'Erinnere dich an mich',
-    'signmein'                    => 'Melde mich an',
-    'iforgot'                     => 'Ich habe mein Passwort vergessen',
-    'email_address'               => 'E-Mail-Addresse',
-    'password'                    => 'Passwort',
-    'woops'                       => 'Whoops!',
-    'theirisproblem'              => 'Es gab einige Probleme mit Ihrer Eingabe.',
-    'e-mail'                      => 'E-Mail',
-    'reg_new_member'              => 'Registrieren für eine neue Mitgliedschaft',
+    'login' => 'Anmeldung',
+    'remember' => 'Erinnere dich an mich',
+    'signmein' => 'Melde mich an',
+    'iforgot' => 'Ich habe mein Passwort vergessen',
+    'email_address' => 'E-Mail-Addresse',
+    'password' => 'Passwort',
+    'woops' => 'Whoops!',
+    'theirisproblem' => 'Es gab einige Probleme mit Ihrer Eingabe.',
+    'e-mail' => 'E-Mail',
+    'reg_new_member' => 'Registrieren für eine neue Mitgliedschaft',
     /*
       |--------------------------------------
       |   Register Page
       |--------------------------------------
      */
-    'registration'                => 'Registrierung',
-    'full_name'                   => 'Vollständiger Name',
-    'firstname'                   => 'Vorname',
-    'lastname'                    => 'Familienname',
-    'profilepicture'              => 'Profilbild',
-    'oldpassword'                 => 'Altes Passwort',
-    'newpassword'                 => 'Neues Passwort',
-    'retype_password'             => 'Passwort erneut eingeben',
-    'i_agree_to_the'              => 'Ich stimme dem zu',
-    'terms'                       => 'Bedingungen',
-    'register'                    => 'Neu registrieren',
+    'registration' => 'Registrierung',
+    'full_name' => 'Vollständiger Name',
+    'firstname' => 'Vorname',
+    'lastname' => 'Familienname',
+    'profilepicture' => 'Profilbild',
+    'oldpassword' => 'Altes Passwort',
+    'newpassword' => 'Neues Passwort',
+    'retype_password' => 'Passwort erneut eingeben',
+    'i_agree_to_the' => 'Ich stimme dem zu',
+    'terms' => 'Bedingungen',
+    'register' => 'Neu registrieren',
     'i_already_have_a_membership' => 'Ich habe bereits eine Mitgliedschaft',
     /*
       |--------------------------------------
@@ -66,11 +66,11 @@ return [
       |   Forgot Password Page
       |--------------------------------------
      */
-    'i_know_my_password'            => 'Ich weiß mein Passwort',
-    'recover_passord'               => 'Passwort wiederherstellen',
-    'send_password_reset_link'      => 'Passwort Reset Link senden',
+    'i_know_my_password' => 'Ich weiß mein Passwort',
+    'recover_passord' => 'Passwort wiederherstellen',
+    'send_password_reset_link' => 'Passwort Reset Link senden',
     'enter_email_to_reset_password' => 'E-Mail angeben um Passwort zurücksetzen',
-    'link'                          => 'Link',
+    'link' => 'Link',
     /*
       |----------------------------------------------------------------------------------------
       | Emails Pages [English(en)]
@@ -87,85 +87,85 @@ return [
       |  Emails Create Page
       |--------------------------------------
      */
-    'emails'                         => 'E-Mails',
-    'incoming_emails'                => 'Eingehende E-Mails',
-    'reuired_authentication'         => 'Erforderliche Authentifizierung',
-    'fetching_email_via_imap'        => 'Abrufen von E-Mail über IMAP',
-    'create_email'                   => 'E-Mail erstellen',
-    'email_address'                  => 'E-Mail-Addresse',
-    'email_name'                     => 'E-Mail-Name',
-    'help_topic'                     => 'Hilfethema',
-    'auto_response'                  => 'Automatische Antwort',
-    'host_name'                      => 'Hostname',
-    'port_number'                    => 'Portnummer',
-    'mail_box_protocol'              => 'Mailbox-Protokoll',
-    'authentication_required'        => 'Authentifizierung erforderlich',
-    'yes'                            => 'Ja',
-    'no'                             => 'Nein',
-    'header_spoofing'                => 'Header Spoofing',
-    'allow_for_this_email'           => 'Zulassen für diese E-Mail',
-    'imap_config'                    => 'IMAP-Konfiguration',
+    'emails' => 'E-Mails',
+    'incoming_emails' => 'Eingehende E-Mails',
+    'reuired_authentication' => 'Erforderliche Authentifizierung',
+    'fetching_email_via_imap' => 'Abrufen von E-Mail über IMAP',
+    'create_email' => 'E-Mail erstellen',
+    'email_address' => 'E-Mail-Addresse',
+    'email_name' => 'E-Mail-Name',
+    'help_topic' => 'Hilfethema',
+    'auto_response' => 'Automatische Antwort',
+    'host_name' => 'Hostname',
+    'port_number' => 'Portnummer',
+    'mail_box_protocol' => 'Mailbox-Protokoll',
+    'authentication_required' => 'Authentifizierung erforderlich',
+    'yes' => 'Ja',
+    'no' => 'Nein',
+    'header_spoofing' => 'Header Spoofing',
+    'allow_for_this_email' => 'Zulassen für diese E-Mail',
+    'imap_config' => 'IMAP-Konfiguration',
     'email_information_and_settings' => 'E-Mail-Informationen und Einstellungen',
-    'incoming_email_information'     => 'Eingehende E-Mail-Informationen',
-    'outgoing_email_information'     => 'Ausgehende E-Mail-Informationen',
-    'new_ticket_settings'            => 'Neue Ticketeinstellungen',
-    'protocol'                       => 'Protokoll',
-    'fetching_protocol'              => 'Protokoll holen',
-    'transfer_protocol'              => 'Übertragungsprotokoll',
-    'from_name'                      => 'Von Name',
-    'add_an_email'                   => 'Fügen Sie eine E-Mail hinzu',
-    'edit_an_email'                  => 'Bearbeiten Sie eine E-Mail',
+    'incoming_email_information' => 'Eingehende E-Mail-Informationen',
+    'outgoing_email_information' => 'Ausgehende E-Mail-Informationen',
+    'new_ticket_settings' => 'Neue Ticketeinstellungen',
+    'protocol' => 'Protokoll',
+    'fetching_protocol' => 'Protokoll holen',
+    'transfer_protocol' => 'Übertragungsprotokoll',
+    'from_name' => 'Von Name',
+    'add_an_email' => 'Fügen Sie eine E-Mail hinzu',
+    'edit_an_email' => 'Bearbeiten Sie eine E-Mail',
     'disable_for_this_email_address' => 'Deaktivieren Sie diese E-Mail-Adresse',
     /*
       |--------------------------------------
       |  Ban Emails Create Page
       |--------------------------------------
      */
-    'ban_lists'  => 'Sperrlisten',
-    'ban_email'  => 'E-Mail sperren',
-    'banlists'   => 'Sperrlisten',
+    'ban_lists' => 'Sperrlisten',
+    'ban_email' => 'E-Mail sperren',
+    'banlists' => 'Sperrlisten',
     'ban_status' => 'Verbotsstatus',
     /*
       |--------------------------------------
       |  Templates Index Page
       |--------------------------------------
      */
-    'templates'       => 'Vorlagen',
-    'template_set'    => 'Vorlagensätze',
+    'templates' => 'Vorlagen',
+    'template_set' => 'Vorlagensätze',
     'create_template' => 'Vorlage erstellen',
-    'edit_template'   => 'Vorlage bearbeiten',
-    'in_use'          => 'In Benutzung',
+    'edit_template' => 'Vorlage bearbeiten',
+    'in_use' => 'In Benutzung',
     //Template Description
-    'Create ticket agent'       => 'Benachrichtigungs-E-Mail, die beim Erstellen des Tickets an Agent & Admin gesendet wird',
-    'Assign ticket'             => 'Ticket, das einem Agenten zugewiesen wurde',
-    'Create ticket'             => 'E-Mail, die an den Client gesendet wird, damit die Nachricht erfolgreich erstellt werden kann',
-    'Check ticket'              => 'Wenn ein Kunde ein Ticket über das Kundenportal prüfen möchte, wird ein Link an den Kunden gesendet. Über diesen Link kann der Kunde Ticketdetails mit Ticketnummer anzeigen, ohne sich beim System anzumelden',
-    'Ticket reply agent'        => 'Sobald der Client auf das Ticket antwortet, wird eine Benachrichtigung an die E-Mail-Adresse des Agenten gesendet',
+    'Create ticket agent' => 'Benachrichtigungs-E-Mail, die beim Erstellen des Tickets an Agent & Admin gesendet wird',
+    'Assign ticket' => 'Ticket, das einem Agenten zugewiesen wurde',
+    'Create ticket' => 'E-Mail, die an den Client gesendet wird, damit die Nachricht erfolgreich erstellt werden kann',
+    'Check ticket' => 'Wenn ein Kunde ein Ticket über das Kundenportal prüfen möchte, wird ein Link an den Kunden gesendet. Über diesen Link kann der Kunde Ticketdetails mit Ticketnummer anzeigen, ohne sich beim System anzumelden',
+    'Ticket reply agent' => 'Sobald der Client auf das Ticket antwortet, wird eine Benachrichtigung an die E-Mail-Adresse des Agenten gesendet',
     'Registration notification' => 'Passwort und Benutzername werden bei der ersten Registrierung per E-Mail gesendet',
-    'Reset password'            => 'E-Mail mit Passwort zurücksetzen Link',
-    'Error report'              => 'Fehlermeldung',
-    'Ticket creation'           => 'Erste Benachrichtigung, die vom System über die Ticket-Erstellung an den Client gesendet wird',
-    'Ticket reply'              => 'Eine Antwort des Agenten auf ein Ticket, E-Mail-Benachrichtigung wird an Client und Mitarbeiter gesendet',
-    'Close ticket'              => 'Mail beim Schließen eines Tickets an den Kunden gesendet',
-    'Create ticket by agent'    => 'Ein Agent erstellt ein Ticket für den Client im Namen des Clients',
+    'Reset password' => 'E-Mail mit Passwort zurücksetzen Link',
+    'Error report' => 'Fehlermeldung',
+    'Ticket creation' => 'Erste Benachrichtigung, die vom System über die Ticket-Erstellung an den Client gesendet wird',
+    'Ticket reply' => 'Eine Antwort des Agenten auf ein Ticket, E-Mail-Benachrichtigung wird an Client und Mitarbeiter gesendet',
+    'Close ticket' => 'Mail beim Schließen eines Tickets an den Kunden gesendet',
+    'Create ticket by agent' => 'Ein Agent erstellt ein Ticket für den Client im Namen des Clients',
     /*
       |--------------------------------------
       |  Templates Create Page
       |--------------------------------------
      */
     'template_set_to_clone' => 'Vorlage zum Klonen',
-    'language'              => 'Sprache',
+    'language' => 'Sprache',
     /*
       |--------------------------------------
       |  Diagnostics Page
       |--------------------------------------
      */
     'diagnostics' => 'Fehlerdiagnose',
-    'from'        => 'Von',
-    'to'          => 'An',
-    'subject'     => 'Betreff',
-    'message'     => 'Nachricht',
-    'send'        => 'Senden',
+    'from' => 'Von',
+    'to' => 'An',
+    'subject' => 'Betreff',
+    'message' => 'Nachricht',
+    'send' => 'Senden',
     /*
       |----------------------------------------------------------------------------------------
       | Settings Pages [English(en)]
@@ -182,186 +182,186 @@ return [
       |   Company Settings Page
       |--------------------------------------
      */
-    'company'      => 'Unternehmen',
-    'website'      => 'Webseite',
-    'phone'        => 'Telefon',
-    'address'      => 'Adresse',
-    'landing'      => 'Landing Seite',
-    'offline'      => 'Offline Seite',
-    'thank'        => 'Danke Seite',
-    'logo'         => 'Logo',
-    'save'         => 'Speichern',
-    'delete-logo'  => 'Logo löschen',
+    'company' => 'Unternehmen',
+    'website' => 'Webseite',
+    'phone' => 'Telefon',
+    'address' => 'Adresse',
+    'landing' => 'Landing Seite',
+    'offline' => 'Offline Seite',
+    'thank' => 'Danke Seite',
+    'logo' => 'Logo',
+    'save' => 'Speichern',
+    'delete-logo' => 'Logo löschen',
     'click-delete' => 'Hier klicken, um zu löschen',
     /*
       |--------------------------------------
       |   System Settings Page
       |--------------------------------------
      */
-    'system'             => 'System',
-    'online'             => 'Online',
-    'offline'            => 'Offline',
-    'name/title'         => 'Name/Titel',
-    'pagesize'           => 'Seitengröße',
-    'url'                => 'URL',
+    'system' => 'System',
+    'online' => 'Online',
+    'offline' => 'Offline',
+    'name/title' => 'Name/Titel',
+    'pagesize' => 'Seitengröße',
+    'url' => 'URL',
     'default_department' => 'Standardabteilung',
-    'loglevel'           => 'Protokollebene',
-    'purglog'            => 'Logs löschen',
-    'nameformat'         => 'Namensformatierung',
-    'timeformat'         => 'Zeitformat',
-    'date'               => 'Datum',
-    'dateformat'         => 'Datumsformat',
-    'date_time'          => 'Datum und Zeit Format',
-    'day_date_time'      => 'Tag, Datum und Uhrzeit Format',
-    'timezone'           => 'Standardzeitzone',
-    'api'                => 'Api',
-    'api_key'            => 'API-Schlüssel',
-    'api_key_mandatory'  => 'Api-Schlüssel obligatorisch',
+    'loglevel' => 'Protokollebene',
+    'purglog' => 'Logs löschen',
+    'nameformat' => 'Namensformatierung',
+    'timeformat' => 'Zeitformat',
+    'date' => 'Datum',
+    'dateformat' => 'Datumsformat',
+    'date_time' => 'Datum und Zeit Format',
+    'day_date_time' => 'Tag, Datum und Uhrzeit Format',
+    'timezone' => 'Standardzeitzone',
+    'api' => 'Api',
+    'api_key' => 'API-Schlüssel',
+    'api_key_mandatory' => 'Api-Schlüssel obligatorisch',
     'api_configurations' => 'API-Konfigurationen',
-    'generate_key'       => 'Schlüssel generieren',
+    'generate_key' => 'Schlüssel generieren',
     /*
       |--------------------------------------
       |   Email Settings Page
       |--------------------------------------
      */
-    'email'                               => 'E-Mail-Addresse',
-    'default_template'                    => 'Standardvorlagensatz:',
-    'default_system_email'                => 'Standard-System-E-Mail:',
-    'default_alert_email'                 => 'Standard-Benachrichtigungs-E-Mail:',
-    'admin_email'                         => 'Admin-E-Mail-Adresse:',
-    'email_fetch'                         => 'E-Mail-Abruf:',
-    'enable'                              => 'Aktivieren',
-    'default_MTA'                         => 'Standard-MTA',
-    'fetch_auto-corn'                     => 'Holen Sie auf Auto-Cron',
-    'strip_quoted_reply'                  => 'Zitierte Antworten ausschneiden',
-    'reply_separator'                     => 'Antwort Trennzeichen',
-    'accept_all_email'                    => 'Akzeptiere alle E-Mails',
-    'accept_email_unknown'                => 'Akzeptiere E-Mail von unbekannten Benutzern',
-    'accept_email_collab'                 => 'E-Mail-Mitarbeiter akzeptieren',
+    'email' => 'E-Mail-Addresse',
+    'default_template' => 'Standardvorlagensatz:',
+    'default_system_email' => 'Standard-System-E-Mail:',
+    'default_alert_email' => 'Standard-Benachrichtigungs-E-Mail:',
+    'admin_email' => 'Admin-E-Mail-Adresse:',
+    'email_fetch' => 'E-Mail-Abruf:',
+    'enable' => 'Aktivieren',
+    'default_MTA' => 'Standard-MTA',
+    'fetch_auto-corn' => 'Holen Sie auf Auto-Cron',
+    'strip_quoted_reply' => 'Zitierte Antworten ausschneiden',
+    'reply_separator' => 'Antwort Trennzeichen',
+    'accept_all_email' => 'Akzeptiere alle E-Mails',
+    'accept_email_unknown' => 'Akzeptiere E-Mail von unbekannten Benutzern',
+    'accept_email_collab' => 'E-Mail-Mitarbeiter akzeptieren',
     'automatically_and_collab_from_email' => 'Fügen Sie Mitarbeiter automatisch aus E-Mail-Feldern hinzu',
-    'default_alert_email'                 => 'Standard-Benachrichtigungs-E-Mail',
-    'attachments'                         => 'Anlagen',
-    'email_attahment_user'                => 'E-Mail-Anhänge an den Benutzer',
-    'cron_notification'                   => 'Benachrichtigungscron aktivieren',
-    'cron'                                => 'Job Scheduler',
-    'crone-url-message'                   => "These are Faveo's Job Scheduler(cron job) url for your system.",
-    'clipboard-copy-message'              => 'In die Zwischenablage kopiert.',
-    'click'                               => 'Klick hier',
-    'check-cron-set'                      => 'Überprüfen Sie, wie Cron-Jobs auf Ihrem Server eingerichtet werden.',
-    'notification-email'                  => 'E-Mail Benachrichtigungen',
-    'click-url-copy'                      => 'Klicken Sie hier, um die URL zu kopieren',
-    'job-scheduler-error'                 => 'Job scheduler can not be updated.',
-    'job-scheduler-success'               => 'Job scheduler updated successfully.',
+    'default_alert_email' => 'Standard-Benachrichtigungs-E-Mail',
+    'attachments' => 'Anlagen',
+    'email_attahment_user' => 'E-Mail-Anhänge an den Benutzer',
+    'cron_notification' => 'Benachrichtigungscron aktivieren',
+    'cron' => 'Job Scheduler',
+    'crone-url-message' => "These are Faveo's Job Scheduler(cron job) url for your system.",
+    'clipboard-copy-message' => 'In die Zwischenablage kopiert.',
+    'click' => 'Klick hier',
+    'check-cron-set' => 'Überprüfen Sie, wie Cron-Jobs auf Ihrem Server eingerichtet werden.',
+    'notification-email' => 'E-Mail Benachrichtigungen',
+    'click-url-copy' => 'Klicken Sie hier, um die URL zu kopieren',
+    'job-scheduler-error' => 'Job scheduler can not be updated.',
+    'job-scheduler-success' => 'Job scheduler updated successfully.',
     /*
       |--------------------------------------
       |   Ticket Settings Page
       |--------------------------------------
      */
-    'ticket'                             => 'Ticket',
-    'default_ticket_number_format'       => 'Standard-Ticketnummern Format',
-    'default_ticket_number_sequence'     => 'Standard Ticketnummer Sequenz',
-    'default_status'                     => 'Standardstatus',
-    'default_priority'                   => 'Standardpriorität',
-    'default_sla'                        => 'Standard-SLA',
-    'default_help_topic'                 => 'Standard-Hilfethema',
-    'maximum_open_tickets'               => 'Maximale offene Tickets',
+    'ticket' => 'Ticket',
+    'default_ticket_number_format' => 'Standard-Ticketnummern Format',
+    'default_ticket_number_sequence' => 'Standard Ticketnummer Sequenz',
+    'default_status' => 'Standardstatus',
+    'default_priority' => 'Standardpriorität',
+    'default_sla' => 'Standard-SLA',
+    'default_help_topic' => 'Standard-Hilfethema',
+    'maximum_open_tickets' => 'Maximale offene Tickets',
     'agent_collision_avoidance_duration' => 'Agent Kollisionsvermeidungsdauer',
-    'human_verification'                 => 'Menschliche Verifizierung',
-    'claim_on_response'                  => 'Anspruch auf Antwort',
-    'assigned_tickets'                   => 'Zugewiesene Tickets',
-    'answered_tickets'                   => 'Beendete Tickets',
-    'agent_identity_masking'             => 'Agentenidentitätsmaskierung',
-    'enable_HTML_ticket_thread'          => 'HTML-Ticket-Thread aktivieren',
-    'allow_client_updates'               => 'Client-Updates zulassen',
+    'human_verification' => 'Menschliche Verifizierung',
+    'claim_on_response' => 'Anspruch auf Antwort',
+    'assigned_tickets' => 'Zugewiesene Tickets',
+    'answered_tickets' => 'Beendete Tickets',
+    'agent_identity_masking' => 'Agentenidentitätsmaskierung',
+    'enable_HTML_ticket_thread' => 'HTML-Ticket-Thread aktivieren',
+    'allow_client_updates' => 'Client-Updates zulassen',
     /*
       |--------------------------------------
       |   Access Settings Page
       |--------------------------------------
      */
-    'access'                                           => 'Zugriff',
-    'expiration_policy'                                => 'Ablaufrichtlinien für Kennwörter',
-    'allow_password_resets'                            => 'Passwort zurücksetzen zulassen',
-    'reset_token_expiration'                           => 'Token-Ablaufzeit zurücksetzen',
-    'agent_session_timeout'                            => 'Zeitlimit für Agentensitzung',
-    'bind_agent_session_IP'                            => 'Binde Agentensitzung an IP',
-    'registration_required'                            => 'Registrierung benötigt',
+    'access' => 'Zugriff',
+    'expiration_policy' => 'Ablaufrichtlinien für Kennwörter',
+    'allow_password_resets' => 'Passwort zurücksetzen zulassen',
+    'reset_token_expiration' => 'Token-Ablaufzeit zurücksetzen',
+    'agent_session_timeout' => 'Zeitlimit für Agentensitzung',
+    'bind_agent_session_IP' => 'Binde Agentensitzung an IP',
+    'registration_required' => 'Registrierung benötigt',
     'require_registration_and_login_to_create_tickets' => 'Erfordert die Registrierung und Anmeldung zum Erstellen von Tickets',
-    'registration_method'                              => 'Registrierungsmethode',
-    'user_session_timeout'                             => 'Zeitlimit für Benutzersitzung',
-    'client_quick_access'                              => 'Client-Schnellzugriff',
-    'cron'                                             => 'Cron',
-    'system-settings'                                  => 'Systemeinstellungen',
-    'settings-2'                                       => 'Einstellungen',
+    'registration_method' => 'Registrierungsmethode',
+    'user_session_timeout' => 'Zeitlimit für Benutzersitzung',
+    'client_quick_access' => 'Client-Schnellzugriff',
+    'cron' => 'Cron',
+    'system-settings' => 'Systemeinstellungen',
+    'settings-2' => 'Einstellungen',
 
     /*
       |--------------------------------------
       |   Auto-Response Settings Page
       |--------------------------------------
      */
-    'auto_responce'                 => 'Automatische Antwort',
-    'new_ticket'                    => 'Neues Ticket',
-    'new_ticket_by_agent'           => 'Neues Ticket vom Agenten',
-    'new_message'                   => 'Neue Nachricht',
-    'submitter'                     => 'Übermittler: ',
-    'send_receipt_confirmation'     => 'Sende Empfangsbestätigung',
-    'participants'                  => 'Teilnehmer: ',
-    'send_new_activity_notice'      => 'Sende eine neue Aktivitätsbenachrichtigung',
-    'overlimit_notice'              => 'Überschreitungshinweis',
+    'auto_responce' => 'Automatische Antwort',
+    'new_ticket' => 'Neues Ticket',
+    'new_ticket_by_agent' => 'Neues Ticket vom Agenten',
+    'new_message' => 'Neue Nachricht',
+    'submitter' => 'Übermittler: ',
+    'send_receipt_confirmation' => 'Sende Empfangsbestätigung',
+    'participants' => 'Teilnehmer: ',
+    'send_new_activity_notice' => 'Sende eine neue Aktivitätsbenachrichtigung',
+    'overlimit_notice' => 'Überschreitungshinweis',
     'email_attachments_to_the_user' => 'E-Mail-Anhänge an den Benutzer',
     /*
       |--------------------------------------
       |   Alert & Notice Settings Page
       |--------------------------------------
      */
-    'disable'                                               => 'Disable',
-    'admin_email_2'                                         => 'Admin Email',
-    'alert_notices'                                         => 'Alert & Notices',
-    'new_ticket_alert'                                      => 'New Ticket Alert',
-    'department_manager'                                    => 'Department Manager',
-    'department_members'                                    => 'Department Members',
-    'organization_account_manager'                          => 'Organization Account Manager',
-    'new_message_alert'                                     => 'New Message Alert',
-    'last_respondent'                                       => 'Last Respondent',
-    'assigned_agent_team'                                   => 'Assigned Agent / Team',
-    'new_internal_note_alert'                               => 'New Internal Note Alert',
-    'ticket_assignment_alert'                               => 'Ticket Assignment Alert',
-    'team_lead'                                             => 'Team Lead',
-    'team_members'                                          => 'Team Members',
-    'ticket_transfer_alert'                                 => 'Ticket Transfer Alert',
-    'overdue_ticket_alert'                                  => 'Overdue Ticket Alert ',
-    'system_alerts'                                         => 'System Alerts',
-    'system_errors'                                         => 'System Errors',
-    'SQL_errors'                                            => 'SQL errors',
-    'excessive_failed_login_attempts'                       => 'Excessive failed login attempts',
-    'system_error_reports'                                  => 'System error Reports',
+    'disable' => 'Disable',
+    'admin_email_2' => 'Admin Email',
+    'alert_notices' => 'Alert & Notices',
+    'new_ticket_alert' => 'New Ticket Alert',
+    'department_manager' => 'Department Manager',
+    'department_members' => 'Department Members',
+    'organization_account_manager' => 'Organization Account Manager',
+    'new_message_alert' => 'New Message Alert',
+    'last_respondent' => 'Last Respondent',
+    'assigned_agent_team' => 'Assigned Agent / Team',
+    'new_internal_note_alert' => 'New Internal Note Alert',
+    'ticket_assignment_alert' => 'Ticket Assignment Alert',
+    'team_lead' => 'Team Lead',
+    'team_members' => 'Team Members',
+    'ticket_transfer_alert' => 'Ticket Transfer Alert',
+    'overdue_ticket_alert' => 'Overdue Ticket Alert ',
+    'system_alerts' => 'System Alerts',
+    'system_errors' => 'System Errors',
+    'SQL_errors' => 'SQL errors',
+    'excessive_failed_login_attempts' => 'Excessive failed login attempts',
+    'system_error_reports' => 'System error Reports',
     'Send_app_crash_reports_to_help_Ladybird_improve_Faveo' => 'Send app crash reports to help Ladybird improve Faveo',
     /*
       |------------------------------------------------
       |Language page
       |------------------------------------------------
      */
-    'default'            => 'default',
-    'iso-code'           => 'ISO-CODE',
-    'download'           => 'Downlaod',
-    'upload_file'        => 'Upload File',
-    'enter_iso-code'     => 'Enter ISO-CODE',
-    'eg.'                => 'Example',
-    'for'                => 'for',
-    'english'            => 'English',
-    'language-name'      => 'Language name',
-    'file'               => 'File',
-    'read-more'          => 'Read more.',
-    'enable_lang'        => 'Enable it.',
-    'add-lang-package'   => 'Add new language package',
-    'package_exist'      => 'Package already exists.',
-    'iso-code-error'     => 'Error in iso-code. enter correct iso-code.',
-    'zipp-error'         => 'Error in zip file. Zip must contian language php files only.',
-    'upload-success'     => 'Uploaded successfully.',
-    'file-error'         => 'Error in file or invalid file.',
-    'delete-success'     => 'Language package deleted successfully.',
+    'default' => 'default',
+    'iso-code' => 'ISO-CODE',
+    'download' => 'Downlaod',
+    'upload_file' => 'Upload File',
+    'enter_iso-code' => 'Enter ISO-CODE',
+    'eg.' => 'Example',
+    'for' => 'for',
+    'english' => 'English',
+    'language-name' => 'Language name',
+    'file' => 'File',
+    'read-more' => 'Read more.',
+    'enable_lang' => 'Enable it.',
+    'add-lang-package' => 'Add new language package',
+    'package_exist' => 'Package already exists.',
+    'iso-code-error' => 'Error in iso-code. enter correct iso-code.',
+    'zipp-error' => 'Error in zip file. Zip must contian language php files only.',
+    'upload-success' => 'Uploaded successfully.',
+    'file-error' => 'Error in file or invalid file.',
+    'delete-success' => 'Language package deleted successfully.',
     'lang-doesnot-exist' => 'Language package does not exist.',
-    'active-lang-error'  => 'Language package can not be deleted when it is active.',
-    'language-error'     => 'Language package not found in your lang directroy.',
+    'active-lang-error' => 'Language package can not be deleted when it is active.',
+    'language-error' => 'Language package not found in your lang directroy.',
     'lang-fallback-lang' => 'Cannot delete system\'s defualt fallback language',
     /*
       |----------------------------------------------------------------------------------------
@@ -379,46 +379,46 @@ return [
       |  Help Topic index Page
       |--------------------------------------
      */
-    'help_topics'       => 'Help Topics',
-    'topic'             => 'Topic',
-    'type'              => 'Type',
-    'priority'          => 'Priority',
-    'last_updated'      => 'Last Updated',
+    'help_topics' => 'Help Topics',
+    'topic' => 'Topic',
+    'type' => 'Type',
+    'priority' => 'Priority',
+    'last_updated' => 'Last Updated',
     'create_help_topic' => 'Create Help topic',
-    'action'            => 'Action',
+    'action' => 'Action',
     /*
       |--------------------------------------
       |  Help Topic Create Page
       |--------------------------------------
      */
-    'active'               => 'Active',
-    'disabled'             => 'Disabled',
-    'public'               => 'Public',
-    'private'              => 'Private',
-    'parent_topic'         => 'Parent Topic',
-    'Custom_form'          => 'Custom Form',
-    'SLA_plan'             => 'SLA Plan',
-    'auto_assign'          => 'Auto assign',
-    'auto_respons'         => 'Auto Respons',
+    'active' => 'Active',
+    'disabled' => 'Disabled',
+    'public' => 'Public',
+    'private' => 'Private',
+    'parent_topic' => 'Parent Topic',
+    'Custom_form' => 'Custom Form',
+    'SLA_plan' => 'SLA Plan',
+    'auto_assign' => 'Auto assign',
+    'auto_respons' => 'Auto Respons',
     'ticket_number_format' => 'Ticket Number Format',
-    'system_default'       => 'System Default',
-    'custom'               => 'Custom',
-    'internal_notes'       => 'Internal Notes',
+    'system_default' => 'System Default',
+    'custom' => 'Custom',
+    'internal_notes' => 'Internal Notes',
     /*
       |--------------------------------------
       |  SLA plan Index Page
       |--------------------------------------
      */
-    'sla_plans'    => 'SLA Pläne',
-    'create_SLA'   => 'Erstelle ein SLA',
+    'sla_plans' => 'SLA Pläne',
+    'create_SLA' => 'Erstelle ein SLA',
     'grace_period' => 'Schonfrist',
-    'added_date'   => 'Erstellungsdatum',
+    'added_date' => 'Erstellungsdatum',
     /*
       |--------------------------------------
       |  SLA plan Create Page
       |--------------------------------------
      */
-    'transient'            => 'Transient',
+    'transient' => 'Transient',
     'ticket_overdue_alert' => 'Ticket Overdue Alerts',
 
     /*
@@ -426,52 +426,52 @@ return [
       |  Work Flow
       |--------------------------------------
      */
-    'workflow'        => 'Workflow',
+    'workflow' => 'Workflow',
     'ticket_workflow' => 'Ticket Workflow',
     'create_workflow' => 'Create Workflow',
-    'edit_workflow'   => 'Edit Workflow',
-    'updated'         => 'Updated',
-    'target'          => 'Target',
-    'target_channel'  => 'Target Channel',
+    'edit_workflow' => 'Edit Workflow',
+    'updated' => 'Updated',
+    'target' => 'Target',
+    'target_channel' => 'Target Channel',
     'exceution_order' => 'Exceution Order',
-    'target_channel'  => 'Target Channel',
-    'workflow_rules'  => 'Workflow Rules',
+    'target_channel' => 'Target Channel',
+    'workflow_rules' => 'Workflow Rules',
     'workflow_action' => 'Workflow Action',
-    'rules'           => 'Rules',
-    'order'           => 'Order',
-    'condition'       => 'Condition',
-    'statement'       => 'Statement',
+    'rules' => 'Rules',
+    'order' => 'Order',
+    'condition' => 'Condition',
+    'statement' => 'Statement',
 
     /*
       |--------------------------------------
       |  Form Create Page
       |--------------------------------------
      */
-    'title'                                 => 'Title',
-    'instruction'                           => 'Anweisung',
-    'label'                                 => 'Beschriftung',
-    'visibility'                            => 'Sichtbarkeit',
-    'variable'                              => 'Variable',
-    'create_form'                           => 'Formular erstellen',
-    'forms'                                 => 'Formulare',
-    'form_name'                             => 'Formularname',
-    'view_this_form'                        => 'Dieses Formular anzeigen',
-    'delete_from'                           => 'Formular löschen',
-    'are_you_sure_you_want_to_delete'       => 'Sind Sie sicher, dass Sie löschen möchten?',
-    'close'                                 => 'Schliessen',
-    'instructions'                          => 'Anweisungen',
-    'instructions_on_creating_form'         => 'Wählen Sie den Feldtyp aus, den Sie dem untenstehenden Formular hinzufügen möchten, und klicken Sie auf die Dropdown-Liste "Typ". Vergessen Sie nicht, Feldoptionen zu setzen, wenn Typ "Checkbox" oder "Radio" ausgewählt ist... Trennen Sie jede Option durch ein Koma. Nachdem Sie die Erstellung des Formulars abgeschlossen haben, können Sie das Formular speichern, indem Sie auf die Schaltfläche Formular speichern klicken.',
-    'form_properties'                       => 'Formulareigenschaften',
-    'adding_fields'                         => 'Hinzufügen von Feldern',
+    'title' => 'Title',
+    'instruction' => 'Anweisung',
+    'label' => 'Beschriftung',
+    'visibility' => 'Sichtbarkeit',
+    'variable' => 'Variable',
+    'create_form' => 'Formular erstellen',
+    'forms' => 'Formulare',
+    'form_name' => 'Formularname',
+    'view_this_form' => 'Dieses Formular anzeigen',
+    'delete_from' => 'Formular löschen',
+    'are_you_sure_you_want_to_delete' => 'Sind Sie sicher, dass Sie löschen möchten?',
+    'close' => 'Schliessen',
+    'instructions' => 'Anweisungen',
+    'instructions_on_creating_form' => 'Wählen Sie den Feldtyp aus, den Sie dem untenstehenden Formular hinzufügen möchten, und klicken Sie auf die Dropdown-Liste "Typ". Vergessen Sie nicht, Feldoptionen zu setzen, wenn Typ "Checkbox" oder "Radio" ausgewählt ist... Trennen Sie jede Option durch ein Koma. Nachdem Sie die Erstellung des Formulars abgeschlossen haben, können Sie das Formular speichern, indem Sie auf die Schaltfläche Formular speichern klicken.',
+    'form_properties' => 'Formulareigenschaften',
+    'adding_fields' => 'Hinzufügen von Feldern',
     'click_add_fields_button_to_add_fields' => "Klicke <b>'Felder hinzufügen'</b> Schaltfläche zum Hinzufügen von Feldern",
-    'add_fields'                            => 'Felder hinzufügen',
-    'save_form'                             => 'Formular speichern',
-    'name'                                  => 'Name',
-    'type'                                  => 'Typ',
-    'values(selected_fields)'               => 'Werte(Ausgewählte Felder)',
-    'required'                              => 'Erforderlich',
-    'Action'                                => 'Aktion',
-    'remove'                                => 'E ntfernen',
+    'add_fields' => 'Felder hinzufügen',
+    'save_form' => 'Formular speichern',
+    'name' => 'Name',
+    'type' => 'Typ',
+    'values(selected_fields)' => 'Werte(Ausgewählte Felder)',
+    'required' => 'Erforderlich',
+    'Action' => 'Aktion',
+    'remove' => 'E ntfernen',
     /*
       |----------------------------------------------------------------------------------------
       | Theme Pages [English(en)]
@@ -488,7 +488,7 @@ return [
       |  Footer Pages
       |--------------------------------------
      */
-    'footer'  => 'Footer',
+    'footer' => 'Footer',
     'footer1' => 'Footer1',
     'footer2' => 'Footer2',
     'footer3' => 'Footer3',
@@ -498,13 +498,13 @@ return [
       |  Custom alert box
       |--------------------------------------
      */
-    'ok'             => 'Ok',
-    'cancel'         => 'Abbrechen',
-    'select-ticket'  => 'Bitte Tickets auswählen.',
-    'confirm'        => 'Sind Sie sicher?',
+    'ok' => 'Ok',
+    'cancel' => 'Abbrechen',
+    'select-ticket' => 'Bitte Tickets auswählen.',
+    'confirm' => 'Sind Sie sicher?',
     'delete-tickets' => 'Lösche Tickets',
-    'close-tickets'  => 'Schließe Tickets',
-    'open-tickets'   => 'Öffne Tickets',
+    'close-tickets' => 'Schließe Tickets',
+    'open-tickets' => 'Öffne Tickets',
 
     /*
       |----------------------------------------------------------------------------------------
@@ -517,104 +517,104 @@ return [
       |
      */
     'are_you_sure' => 'Bist du sicher',
-    'staffs'       => 'Mitarbeiter',
-    'name'         => 'Name',
-    'user_name'    => 'Nutzername',
-    'status'       => 'Status',
-    'group'        => 'Gruppe',
-    'department'   => 'Abteilung',
-    'created'      => 'Erstellt',
-    'lastlogin'    => 'Letzter Login',
-    'createagent'  => 'Erstelle einen Agenten',
-    'delete'       => 'Löschen',
-    'agents'       => 'Agenten',
-    'create'       => 'Erstellen',
-    'edit'         => 'Bearbeiten',
-    'departments'  => 'Abteilungen',
-    'groups'       => 'Gruppen',
+    'staffs' => 'Mitarbeiter',
+    'name' => 'Name',
+    'user_name' => 'Nutzername',
+    'status' => 'Status',
+    'group' => 'Gruppe',
+    'department' => 'Abteilung',
+    'created' => 'Erstellt',
+    'lastlogin' => 'Letzter Login',
+    'createagent' => 'Erstelle einen Agenten',
+    'delete' => 'Löschen',
+    'agents' => 'Agenten',
+    'create' => 'Erstellen',
+    'edit' => 'Bearbeiten',
+    'departments' => 'Abteilungen',
+    'groups' => 'Gruppen',
     /*
       |--------------------------------------
       |  Staff Create Page
       |--------------------------------------
      */
-    'create_agent'           => 'Agent erstellen',
-    'first_name'             => 'Vorname',
-    'last_name'              => 'Nachname',
-    'mobile_number'          => 'Handynummer',
-    'agent_signature'        => 'Agentensignatur',
+    'create_agent' => 'Agent erstellen',
+    'first_name' => 'Vorname',
+    'last_name' => 'Nachname',
+    'mobile_number' => 'Handynummer',
+    'agent_signature' => 'Agentensignatur',
     'account_status_setting' => 'Kontostatus und Einstellung',
-    'account_type'           => 'Kontotyp',
-    'admin'                  => 'Administrator',
-    'agent'                  => 'Agent',
-    'account_status'         => 'Kontostatus',
-    'locked'                 => 'verschlossen',
-    'assigned_group'         => 'Zugewiesene Gruppe',
-    'primary_department'     => 'Primärabteilung',
-    'agent_time_zone'        => 'Agentenzeitzone',
-    'day_light_saving'       => 'Sommerzeit',
-    'limit_access'           => 'Zugriff einschränken',
-    'directory_listing'      => 'Verzeichnisliste',
-    'vocation_mode'          => 'Bewerbungsmodus',
-    'assigned_team'          => 'Zugewiesenes Team',
+    'account_type' => 'Kontotyp',
+    'admin' => 'Administrator',
+    'agent' => 'Agent',
+    'account_status' => 'Kontostatus',
+    'locked' => 'verschlossen',
+    'assigned_group' => 'Zugewiesene Gruppe',
+    'primary_department' => 'Primärabteilung',
+    'agent_time_zone' => 'Agentenzeitzone',
+    'day_light_saving' => 'Sommerzeit',
+    'limit_access' => 'Zugriff einschränken',
+    'directory_listing' => 'Verzeichnisliste',
+    'vocation_mode' => 'Bewerbungsmodus',
+    'assigned_team' => 'Zugewiesenes Team',
     /*
       |--------------------------------------
       |  Department Create Page
       |--------------------------------------
      */
-    'create_department'                                => 'Abteilung erstellen',
-    'manager'                                          => 'Manager',
-    'ticket_assignment'                                => 'Ticket-Zuweisung',
+    'create_department' => 'Abteilung erstellen',
+    'manager' => 'Manager',
+    'ticket_assignment' => 'Ticket-Zuweisung',
     'restrict_ticket_assignment_to_department_members' => 'Beschränken Sie die Ticketzuordnung auf Abteilungsmitglieder',
-    'outgoing_emails'                                  => 'Ausgehende E-Mails',
-    'outgoing_email'                                   => 'Ausgehende E-Mail',
-    'template_set'                                     => 'Vorlagensatz',
-    'auto_responding_settings'                         => 'Automatisch reagierende Einstellungen',
-    'disable_for_this_department'                      => 'Deaktivieren Sie für diese Abteilung',
-    'auto_response_email'                              => 'Automatische Antwort-E-Mail',
-    'recipient'                                        => 'Empfänger',
-    'group_access'                                     => 'Gruppenzugriff',
-    'department_signature'                             => 'Abteilungs Signature',
+    'outgoing_emails' => 'Ausgehende E-Mails',
+    'outgoing_email' => 'Ausgehende E-Mail',
+    'template_set' => 'Vorlagensatz',
+    'auto_responding_settings' => 'Automatisch reagierende Einstellungen',
+    'disable_for_this_department' => 'Deaktivieren Sie für diese Abteilung',
+    'auto_response_email' => 'Automatische Antwort-E-Mail',
+    'recipient' => 'Empfänger',
+    'group_access' => 'Gruppenzugriff',
+    'department_signature' => 'Abteilungs Signature',
     /*
       |--------------------------------------
       |  Team Create Page
       |--------------------------------------
      */
-    'create_team'           => 'Team erstellen',
-    'team_lead'             => 'Teamleiter',
-    'assignment_alert'      => 'Zuweisungsalarm',
+    'create_team' => 'Team erstellen',
+    'team_lead' => 'Teamleiter',
+    'assignment_alert' => 'Zuweisungsalarm',
     'disable_for_this_team' => 'Deaktivieren Sie für dieses Team',
-    'teams'                 => 'Teams',
+    'teams' => 'Teams',
     /*
       |--------------------------------------
       |  Group Create Page
       |--------------------------------------
      */
-    'create_group'         => 'Gruppe erstellen',
-    'goups'                => 'Gruppe',
-    'can_create_ticket'    => 'Kann ein Ticket erstellen',
-    'can_edit_ticket'      => 'Kann Ticket bearbeiten',
-    'can_post_ticket'      => 'Kann Ticket buchen',
-    'can_close_ticket'     => 'Kann Ticket schließen ',
-    'can_assign_ticket'    => 'Kann ein Ticket zuweisen',
-    'can_transfer_ticket'  => 'Kann Ticket übertragen',
-    'can_delete_ticket'    => 'Kann Ticket löschen',
-    'can_ban_emails'       => 'Kann E-Mails verbieten',
-    'can_manage_premade'   => 'Kann vorgefertigt verwalten',
-    'can_manage_FAQ'       => 'Kann FAQ verwalten',
+    'create_group' => 'Gruppe erstellen',
+    'goups' => 'Gruppe',
+    'can_create_ticket' => 'Kann ein Ticket erstellen',
+    'can_edit_ticket' => 'Kann Ticket bearbeiten',
+    'can_post_ticket' => 'Kann Ticket buchen',
+    'can_close_ticket' => 'Kann Ticket schließen ',
+    'can_assign_ticket' => 'Kann ein Ticket zuweisen',
+    'can_transfer_ticket' => 'Kann Ticket übertragen',
+    'can_delete_ticket' => 'Kann Ticket löschen',
+    'can_ban_emails' => 'Kann E-Mails verbieten',
+    'can_manage_premade' => 'Kann vorgefertigt verwalten',
+    'can_manage_FAQ' => 'Kann FAQ verwalten',
     'can_view_agent_stats' => 'Kann Agentenstatistiken anzeigen',
-    'department_access'    => 'Department Access ',
-    'admin_notes'          => 'Abteilung Zugriff',
-    'group_members'        => 'Gruppenmitglieder',
-    'group_name'           => 'Gruppenname',
+    'department_access' => 'Department Access ',
+    'admin_notes' => 'Abteilung Zugriff',
+    'group_members' => 'Gruppenmitglieder',
+    'group_name' => 'Gruppenname',
     /*
       |--------------------------------------
       |  SMTP Page
       |--------------------------------------
      */
-    'driver'     => 'Treiber',
-    'smtp'       => 'SMTP',
-    'host'       => 'Host',
-    'port'       => 'Port',
+    'driver' => 'Treiber',
+    'smtp' => 'SMTP',
+    'host' => 'Host',
+    'port' => 'Port',
     'encryption' => 'Verschlüsselung',
     /*
       |----------------------------------------------------------------------------------------
@@ -626,274 +626,274 @@ return [
       | customize your views to better match your application.
       |
      */
-    'agent_panel'       => 'Agenten Panel',
-    'profile'           => 'Profil',
-    'change_password'   => 'Passwort ändern',
-    'sign_out'          => 'Ausloggen',
-    'Tickets'           => 'TICKETS',
-    'inbox'             => 'Posteingang',
-    'my_tickets'        => 'Meine Tickets',
-    'unassigned'        => 'Nicht zugewiesen',
-    'trash'             => 'Müll',
-    'Updates'           => 'UPDATES',
-    'no_new_updates'    => 'Keine neuen Updates',
+    'agent_panel' => 'Agenten Panel',
+    'profile' => 'Profil',
+    'change_password' => 'Passwort ändern',
+    'sign_out' => 'Ausloggen',
+    'Tickets' => 'TICKETS',
+    'inbox' => 'Posteingang',
+    'my_tickets' => 'Meine Tickets',
+    'unassigned' => 'Nicht zugewiesen',
+    'trash' => 'Müll',
+    'Updates' => 'UPDATES',
+    'no_new_updates' => 'Keine neuen Updates',
     'check_for_updates' => 'Auf Updates prüfen',
-    'open'              => 'öffnen',
-    'inprogress'        => 'In Bearbeitung',
-    'closed'            => 'Geschlossen',
-    'Departments'       => 'ABTEILUNGEN',
-    'tools'             => 'Tools',
-    'canned'            => 'Vorformulierte',
-    'knowledge_base'    => 'Wissensdatenbank',
-    'loading'           => 'Wird geladen',
-    'ratings'           => 'Bewertungen',
-    'please_rate'       => 'Bitte bewerten:',
-    'ticket_ratings'    => 'TICKET-BEWERTUNG',
+    'open' => 'öffnen',
+    'inprogress' => 'In Bearbeitung',
+    'closed' => 'Geschlossen',
+    'Departments' => 'ABTEILUNGEN',
+    'tools' => 'Tools',
+    'canned' => 'Vorformulierte',
+    'knowledge_base' => 'Wissensdatenbank',
+    'loading' => 'Wird geladen',
+    'ratings' => 'Bewertungen',
+    'please_rate' => 'Bitte bewerten:',
+    'ticket_ratings' => 'TICKET-BEWERTUNG',
     /*
       |-----------------------------------------------
       |  Profile
       |-----------------------------------------------
      */
-    'user_information'    => 'Benutzer Informationen',
-    'time_zone'           => 'Zeitzone',
-    'phone_number'        => 'Telefonnummer',
+    'user_information' => 'Benutzer Informationen',
+    'time_zone' => 'Zeitzone',
+    'phone_number' => 'Telefonnummer',
     'contact_information' => 'Kontakt Informationen',
     /*
       |-----------------------------------------------
       |  Dashboard
       |-----------------------------------------------
      */
-    'dashboard'  => 'Dashboard',
+    'dashboard' => 'Dashboard',
     'line_chart' => 'Liniendiagramm',
     'statistics' => 'Statistiken',
-    'opened'     => 'geöffnet',
-    'resolved'   => 'gelöste',
-    'closed'     => 'geschlossen',
-    'deleted'    => 'gelöscht',
+    'opened' => 'geöffnet',
+    'resolved' => 'gelöste',
+    'closed' => 'geschlossen',
+    'deleted' => 'gelöscht',
     /*
       |------------------------------------------------
       |User Page
       |------------------------------------------------
      */
-    'user_directory'  => 'Benutzerverzeichnis',
-    'ban'             => 'Ban',
-    'user'            => 'Nutzername',
-    'users'           => 'Benutzer',
-    'create_user'     => 'Benutzer erstellen',
-    'full_name'       => 'Vollständiger Name',
-    'mobile'          => 'Handynummer',
-    'last_login'      => 'Letzter Login',
-    'user_profile'    => 'Benutzerprofil',
-    'assign'          => 'zuordnen',
-    'open_tickets'    => 'Tickets öffnen',
-    'closed_tickets'  => 'Geschlossene Tickets',
+    'user_directory' => 'Benutzerverzeichnis',
+    'ban' => 'Ban',
+    'user' => 'Nutzername',
+    'users' => 'Benutzer',
+    'create_user' => 'Benutzer erstellen',
+    'full_name' => 'Vollständiger Name',
+    'mobile' => 'Handynummer',
+    'last_login' => 'Letzter Login',
+    'user_profile' => 'Benutzerprofil',
+    'assign' => 'zuordnen',
+    'open_tickets' => 'Tickets öffnen',
+    'closed_tickets' => 'Geschlossene Tickets',
     'deleted_tickets' => 'Gelöschte Tickets',
     /*
       |------------------------------------------------
       |Organization Page
       |------------------------------------------------
      */
-    'organizations'                 => 'Organisationen',
-    'organization'                  => 'Organisation',
-    'create_organization'           => 'Organisation erstellen',
-    'account_manager'               => 'Konto-Manager',
-    'update'                        => 'aktualisieren',
+    'organizations' => 'Organisationen',
+    'organization' => 'Organisation',
+    'create_organization' => 'Organisation erstellen',
+    'account_manager' => 'Konto-Manager',
+    'update' => 'aktualisieren',
     'please_select_an_organization' => 'Bitte wählen Sie eine Organisation',
-    'please_select_an_user'         => 'Bitte wählen Sie einen Benutzer aus',
-    'organization_profile'          => 'Organisationsprofil',
-    'organization-s_head'           => 'Leiter der Organisation',
-    'select_department_manager'     => 'Wählen Sie den Abteilungsmanager',
-    'users_of'                      => 'Benutzer von',
+    'please_select_an_user' => 'Bitte wählen Sie einen Benutzer aus',
+    'organization_profile' => 'Organisationsprofil',
+    'organization-s_head' => 'Leiter der Organisation',
+    'select_department_manager' => 'Wählen Sie den Abteilungsmanager',
+    'users_of' => 'Benutzer von',
     /*
       |----------------------------------------------
       |  Ticket page
       |----------------------------------------------
      */
-    'subject'                                        => 'Thema',
-    'ticket_id'                                      => 'Ticket ID',
-    'priority'                                       => 'Priorität',
-    'from'                                           => 'Von',
-    'last_replier'                                   => 'Letzter Berichterstatter',
-    'assigned_to'                                    => 'Zugewiesen an',
-    'last_activity'                                  => 'Letzte Aktivität',
-    'answered'                                       => 'Beantwortet',
-    'assigned'                                       => 'zugewiesen',
-    'create_ticket'                                  => 'Ticket erstellen',
-    'tickets'                                        => 'Tickets',
-    'open'                                           => 'öffnen',
-    'Ticket_Information'                             => 'TICKET INFORMATION',
-    'Ticket_Id'                                      => 'TICKET ID',
-    'User'                                           => 'Benutzer',
-    'Unassigned'                                     => 'UNBEAUFSICHTIGT',
-    'generate_pdf'                                   => 'PDF erstellen',
-    'change_status'                                  => 'Status ändern',
-    'more'                                           => 'Mehr',
-    'delete_ticket'                                  => 'Ticket löschen',
-    'emergency'                                      => 'Notfall',
-    'high'                                           => 'Hoch',
-    'medium'                                         => 'Mittel',
-    'low'                                            => 'Niedrig',
-    'sla_plan'                                       => 'SLA Plan',
-    'created_date'                                   => 'Erstellungsdatum',
-    'due_date'                                       => 'Fälligkeitsdatum',
-    'last_response'                                  => 'Letzte Antwort',
-    'source'                                         => 'Quelle',
-    'last_message'                                   => 'Letzte Nachricht',
-    'reply'                                          => 'Antworten',
-    'response'                                       => 'Antwort',
-    'reply_content'                                  => 'Inhalt antworten',
-    'attachment'                                     => 'Anhang',
-    'internal_note'                                  => 'Interne Notiz',
-    'this_ticket_is_under_banned_user'               => 'Dieses Ticket befindet sich unter einem gesperrten Benutzer',
-    'ticket_source'                                  => 'Ticketquelle',
-    'are_you_sure_to_ban'                            => 'Bist du sicher, zu verbieten?',
-    'whome_do_you_want_to_assign_ticket'             => 'Wen möchten Sie Ticket zuweisen?',
+    'subject' => 'Thema',
+    'ticket_id' => 'Ticket ID',
+    'priority' => 'Priorität',
+    'from' => 'Von',
+    'last_replier' => 'Letzter Berichterstatter',
+    'assigned_to' => 'Zugewiesen an',
+    'last_activity' => 'Letzte Aktivität',
+    'answered' => 'Beantwortet',
+    'assigned' => 'zugewiesen',
+    'create_ticket' => 'Ticket erstellen',
+    'tickets' => 'Tickets',
+    'open' => 'öffnen',
+    'Ticket_Information' => 'TICKET INFORMATION',
+    'Ticket_Id' => 'TICKET ID',
+    'User' => 'Benutzer',
+    'Unassigned' => 'UNBEAUFSICHTIGT',
+    'generate_pdf' => 'PDF erstellen',
+    'change_status' => 'Status ändern',
+    'more' => 'Mehr',
+    'delete_ticket' => 'Ticket löschen',
+    'emergency' => 'Notfall',
+    'high' => 'Hoch',
+    'medium' => 'Mittel',
+    'low' => 'Niedrig',
+    'sla_plan' => 'SLA Plan',
+    'created_date' => 'Erstellungsdatum',
+    'due_date' => 'Fälligkeitsdatum',
+    'last_response' => 'Letzte Antwort',
+    'source' => 'Quelle',
+    'last_message' => 'Letzte Nachricht',
+    'reply' => 'Antworten',
+    'response' => 'Antwort',
+    'reply_content' => 'Inhalt antworten',
+    'attachment' => 'Anhang',
+    'internal_note' => 'Interne Notiz',
+    'this_ticket_is_under_banned_user' => 'Dieses Ticket befindet sich unter einem gesperrten Benutzer',
+    'ticket_source' => 'Ticketquelle',
+    'are_you_sure_to_ban' => 'Bist du sicher, zu verbieten?',
+    'whome_do_you_want_to_assign_ticket' => 'Wen möchten Sie Ticket zuweisen?',
     'are_you_sure_you_want_to_surrender_this_ticket' => 'Möchten Sie dieses Ticket wirklich abgeben?t',
-    'add_collaborator'                               => 'Mitarbeiter hinzufügen',
-    'search_existing_users'                          => 'Suchen Sie nach vorhandenen Benutzern',
-    'add_new_user'                                   => 'Neuen Benutzer hinzufügen',
-    'search_existing_users_or_add_new_users'         => 'Suchen Sie nach vorhandenen Benutzern oder fügen Sie neue Benutzer hinzu',
-    'search_by_email'                                => 'Suche per E-Mail',
-    'list_of_collaborators_of_this_ticket'           => 'Liste der Mitarbeiter dieses Tickets',
-    'submit'                                         => 'Einreichen',
-    'max'                                            => 'Max',
-    'add_cc'                                         => 'Fügen Sie CC hinzu',
-    'recepients'                                     => 'Empfänger',
-    'select_a_canned_response'                       => 'Wählen Sie eine gespeicherte Antwort aus',
-    'assign_to'                                      => 'Zuweisen',
-    'detail'                                         => 'Detail',
-    'user_details'                                   => 'Nutzerdetails',
-    'ticket_option'                                  => 'Ticket Option',
-    'ticket_detail'                                  => 'Ticket Detail',
-    'Assigned_To'                                    => 'Zugewiesen an',
-    'locked-ticket'                                  => 'Aufmerksam! Dieses Ticket wurde von einem anderen Benutzer gesperrt und wird gerade bearbeitet.',
-    'access-ticket'                                  => 'Aufmerksam! Dieses Ticket wurde von Ihnen als nächstes gesperrt',
-    'minutes'                                        => 'Protokoll',
-    'in_minutes'                                     => 'In Minuten',
-    'add_another_owner'                              => 'Fügen Sie einen anderen Besitzer hinzu',
-    'user-not-found'                                 => 'Benutzer nicht gefunden. Versuchen Sie es erneut oder fügen Sie einen neuen Benutzer hinzu.',
-    'change-success'                                 => 'Erfolg! Inhaber wurde für dieses Ticket geändert.',
-    'user-exists'                                    => 'Benutzer existiert bereits. Versuchen Sie, den vorhandenen Benutzer zu suchen.',
-    'valid-email'                                    => 'Geben sie eine gültige E-Mail-Adresse an.',
-    'search_user'                                    => 'Benutzer suchen',
-    'merge-ticket'                                   => 'Ticket zusammenlegen',
-    'title'                                          => 'Title',
-    'merge'                                          => 'Zusammenlegen',
-    'select_tickets'                                 => 'Wählen Sie Tickets zum Zusammenführen aus',
-    'select-pparent-ticket'                          => 'Wählen Sie das Elternticket aus',
-    'merge-reason'                                   => 'Grund für die Zusammenführung',
-    'get_merge_message'                              => 'Dieses Ticket wurde mit Ticket zusammengeführt',
-    'ticket_merged'                                  => ' wurde mit diesem Ticket zusammengeführt.',
-    'no-tickets-to-merge'                            => 'Es gibt keine Tickets mehr vom Besitzer dieses Tickets.',
-    'merge-error'                                    => 'Deine Anfrage konnte nach einiger Zeit nicht bearbeitet werden.',
-    'merge-success'                                  => 'Tickets wurden erfolgreich zusammengeführt.',
-    'merge-error2'                                   => 'Bitte wählen Sie ein Ticket zum Zusammenführen aus.',
-    'select-tickets-to merge'                        => 'Wählen Sie zwei oder mehr Tickets zum Zusammenführen aus.',
-    'different-users'                                => 'Tickets von verschiedenen Benutzern',
-    'clean-up'                                       => 'Aufräumen',
-    'hard-delete-success-message'                    => 'Tickets wurden endgültig gelöscht.',
-    'overdue'                                        => 'Überfällig',
-    'change_owner_for_ticket'                        => 'Besitzer für Ticket ändern',
+    'add_collaborator' => 'Mitarbeiter hinzufügen',
+    'search_existing_users' => 'Suchen Sie nach vorhandenen Benutzern',
+    'add_new_user' => 'Neuen Benutzer hinzufügen',
+    'search_existing_users_or_add_new_users' => 'Suchen Sie nach vorhandenen Benutzern oder fügen Sie neue Benutzer hinzu',
+    'search_by_email' => 'Suche per E-Mail',
+    'list_of_collaborators_of_this_ticket' => 'Liste der Mitarbeiter dieses Tickets',
+    'submit' => 'Einreichen',
+    'max' => 'Max',
+    'add_cc' => 'Fügen Sie CC hinzu',
+    'recepients' => 'Empfänger',
+    'select_a_canned_response' => 'Wählen Sie eine gespeicherte Antwort aus',
+    'assign_to' => 'Zuweisen',
+    'detail' => 'Detail',
+    'user_details' => 'Nutzerdetails',
+    'ticket_option' => 'Ticket Option',
+    'ticket_detail' => 'Ticket Detail',
+    'Assigned_To' => 'Zugewiesen an',
+    'locked-ticket' => 'Aufmerksam! Dieses Ticket wurde von einem anderen Benutzer gesperrt und wird gerade bearbeitet.',
+    'access-ticket' => 'Aufmerksam! Dieses Ticket wurde von Ihnen als nächstes gesperrt',
+    'minutes' => 'Protokoll',
+    'in_minutes' => 'In Minuten',
+    'add_another_owner' => 'Fügen Sie einen anderen Besitzer hinzu',
+    'user-not-found' => 'Benutzer nicht gefunden. Versuchen Sie es erneut oder fügen Sie einen neuen Benutzer hinzu.',
+    'change-success' => 'Erfolg! Inhaber wurde für dieses Ticket geändert.',
+    'user-exists' => 'Benutzer existiert bereits. Versuchen Sie, den vorhandenen Benutzer zu suchen.',
+    'valid-email' => 'Geben sie eine gültige E-Mail-Adresse an.',
+    'search_user' => 'Benutzer suchen',
+    'merge-ticket' => 'Ticket zusammenlegen',
+    'title' => 'Title',
+    'merge' => 'Zusammenlegen',
+    'select_tickets' => 'Wählen Sie Tickets zum Zusammenführen aus',
+    'select-pparent-ticket' => 'Wählen Sie das Elternticket aus',
+    'merge-reason' => 'Grund für die Zusammenführung',
+    'get_merge_message' => 'Dieses Ticket wurde mit Ticket zusammengeführt',
+    'ticket_merged' => ' wurde mit diesem Ticket zusammengeführt.',
+    'no-tickets-to-merge' => 'Es gibt keine Tickets mehr vom Besitzer dieses Tickets.',
+    'merge-error' => 'Deine Anfrage konnte nach einiger Zeit nicht bearbeitet werden.',
+    'merge-success' => 'Tickets wurden erfolgreich zusammengeführt.',
+    'merge-error2' => 'Bitte wählen Sie ein Ticket zum Zusammenführen aus.',
+    'select-tickets-to merge' => 'Wählen Sie zwei oder mehr Tickets zum Zusammenführen aus.',
+    'different-users' => 'Tickets von verschiedenen Benutzern',
+    'clean-up' => 'Aufräumen',
+    'hard-delete-success-message' => 'Tickets wurden endgültig gelöscht.',
+    'overdue' => 'Überfällig',
+    'change_owner_for_ticket' => 'Besitzer für Ticket ändern',
 
     /*
       |------------------------------------------------
       |Tools Page
       |------------------------------------------------
      */
-    'canned_response'        => 'vorgefertigte Antworten',
+    'canned_response' => 'vorgefertigte Antworten',
     'create_canned_response' => 'Erstellen Sie eine vorgefertigte Antwort',
-    'surrender'              => 'Kapitulation',
-    'view'                   => 'Aussicht',
+    'surrender' => 'Kapitulation',
+    'view' => 'Aussicht',
     /*
       |-----------------------------------------------
       | Main text
       |-----------------------------------------------
      */
-    'copyright'           => 'Copyright',
+    'copyright' => 'Copyright',
     'all_rights_reserved' => 'Alle Rechte vorbehalten',
-    'powered_by'          => 'Powered by',
-    'version'             => 'Version',
+    'powered_by' => 'Powered by',
+    'version' => 'Version',
     /*
       |------------------------------------------------
       |Guest-User Page
       |------------------------------------------------
      */
-    'issue_summary'        => 'Problemzusammenfassung',
-    'issue_details'        => 'Details zum Problem',
+    'issue_summary' => 'Problemzusammenfassung',
+    'issue_details' => 'Details zum Problem',
     'contact_informations' => 'Kontakt Informationen',
-    'contact_details'      => 'Kontakt details',
-    'role'                 => 'Rolle',
-    'ext'                  => 'EXT',
-    'profile_pic'          => 'Profilbild',
-    'agent_sign'           => 'Agentensignatur',
-    'inactive'             => 'Inaktiv',
-    'male'                 => 'Männlich',
-    'female'               => 'Weiblich',
-    'old_password'         => 'Altes Passwort',
-    'new_password'         => 'Neues Kennwort',
-    'confirm_password'     => 'Bestätige das Passwort',
-    'gender'               => 'Geschlecht',
-    'ticket_number'        => 'Ticketnummer',
-    'content'              => 'Inhalt',
+    'contact_details' => 'Kontakt details',
+    'role' => 'Rolle',
+    'ext' => 'EXT',
+    'profile_pic' => 'Profilbild',
+    'agent_sign' => 'Agentensignatur',
+    'inactive' => 'Inaktiv',
+    'male' => 'Männlich',
+    'female' => 'Weiblich',
+    'old_password' => 'Altes Passwort',
+    'new_password' => 'Neues Kennwort',
+    'confirm_password' => 'Bestätige das Passwort',
+    'gender' => 'Geschlecht',
+    'ticket_number' => 'Ticketnummer',
+    'content' => 'Inhalt',
     /*
       |------------------------------------------------
       |   Error Pages
       |------------------------------------------------
      */
-    'not_found'                                       => 'Nicht gefunden',
-    'oops_page_not_found'                             => 'Hoppla! Seite nicht gefunden',
+    'not_found' => 'Nicht gefunden',
+    'oops_page_not_found' => 'Hoppla! Seite nicht gefunden',
     'we_could_not_find_the_page_you_were_looking_for' => 'Wir konnten die von Ihnen gesuchte Seite nicht finden',
-    'internal_server_error'                           => 'Interner Serverfehler',
-    'be_right_back'                                   => 'Ich komme gleich wieder',
-    'sorry'                                           => 'Sorry',
-    'we_are_working_on_it'                            => 'Wir arbeiten daran',
-    'category'                                        => 'Kategorie',
-    'addcategory'                                     => 'Kategorie hinzufügen',
-    'allcategory'                                     => 'Alle Kategorien',
-    'article'                                         => 'Artikel',
-    'articles'                                        => 'Artikel',
-    'addarticle'                                      => 'Artikel hinzufügen',
-    'allarticle'                                      => 'Alle Artikel',
-    'pages'                                           => 'Seiten',
-    'addpages'                                        => 'Seiten hinzufügen',
-    'allpages'                                        => 'Alle Seiten',
-    'widgets'                                         => 'Widgets',
-    'footer1'                                         => 'Footer 1',
-    'footer2'                                         => 'Footer 2',
-    'footer3'                                         => 'Footer 3',
-    'footer4'                                         => 'Footer 4',
-    'sidewidget1'                                     => 'Side Widget 1',
-    'sidewidget2'                                     => 'Side Widget 2',
-    'comments'                                        => 'Bemerkungen',
-    'settings'                                        => 'Einstellungen',
-    'parent'                                          => 'Parent',
-    'Beschreibung'                                    => 'Beschreibung',
-    'enter_the_description'                           => 'Geben Sie die Beschreibung ein',
-    'publish'                                         => 'Veröffentlichen',
-    'published'                                       => 'Veröffentlicht',
-    'draft'                                           => 'Entwurf',
-    'create_a_category'                               => 'Erstellen Sie eine Kategorie',
-    'add'                                             => 'Hinzufügen',
-    'social'                                          => 'Social',
-    'comment'                                         => 'Kommentar',
-    'not_published'                                   => 'Nicht veröffentlicht',
-    'numberofelementstodisplay'                       => 'Anzahl der anzuzeigenden Elemente',
+    'internal_server_error' => 'Interner Serverfehler',
+    'be_right_back' => 'Ich komme gleich wieder',
+    'sorry' => 'Sorry',
+    'we_are_working_on_it' => 'Wir arbeiten daran',
+    'category' => 'Kategorie',
+    'addcategory' => 'Kategorie hinzufügen',
+    'allcategory' => 'Alle Kategorien',
+    'article' => 'Artikel',
+    'articles' => 'Artikel',
+    'addarticle' => 'Artikel hinzufügen',
+    'allarticle' => 'Alle Artikel',
+    'pages' => 'Seiten',
+    'addpages' => 'Seiten hinzufügen',
+    'allpages' => 'Alle Seiten',
+    'widgets' => 'Widgets',
+    'footer1' => 'Footer 1',
+    'footer2' => 'Footer 2',
+    'footer3' => 'Footer 3',
+    'footer4' => 'Footer 4',
+    'sidewidget1' => 'Side Widget 1',
+    'sidewidget2' => 'Side Widget 2',
+    'comments' => 'Bemerkungen',
+    'settings' => 'Einstellungen',
+    'parent' => 'Parent',
+    'Beschreibung' => 'Beschreibung',
+    'enter_the_description' => 'Geben Sie die Beschreibung ein',
+    'publish' => 'Veröffentlichen',
+    'published' => 'Veröffentlicht',
+    'draft' => 'Entwurf',
+    'create_a_category' => 'Erstellen Sie eine Kategorie',
+    'add' => 'Hinzufügen',
+    'social' => 'Social',
+    'comment' => 'Kommentar',
+    'not_published' => 'Nicht veröffentlicht',
+    'numberofelementstodisplay' => 'Anzahl der anzuzeigenden Elemente',
     //======================================
-    'language'                                                                 => 'Sprache',
-    'save'                                                                     => 'Speichern',
-    'create'                                                                   => 'Erstellen',
-    'dateformat'                                                               => 'Datumsformat',
-    'slug'                                                                     => 'Slug',
-    'read_more'                                                                => 'Weiterlesen',
-    'view_all'                                                                 => 'Alle ansehen',
-    'categories'                                                               => 'Kategorien',
-    'need_more_support'                                                        => 'Brauche mehr Unterstützung',
+    'language' => 'Sprache',
+    'save' => 'Speichern',
+    'create' => 'Erstellen',
+    'dateformat' => 'Datumsformat',
+    'slug' => 'Slug',
+    'read_more' => 'Weiterlesen',
+    'view_all' => 'Alle ansehen',
+    'categories' => 'Kategorien',
+    'need_more_support' => 'Brauche mehr Unterstützung',
     'if_you_did_not_find_an_answer_please_raise_a_ticket_describing_the_issue' => 'Wenn Sie keine Antwort gefunden haben, erstellen Sie bitte ein Ticket, das das Problem beschreibt',
-    'have_a_question?_type_your_search_term_here'                              => 'Have a question? Geben Sie Ihren Suchbegriff hier ein ...',
-    'search'                                                                   => 'Suche',
-    'frequently_asked_questions'                                               => 'Häufig gestellte Fragen',
-    'leave_a_reply'                                                            => 'Hinterlasse eine Antwort',
-    'post_message'                                                             => 'Nachrichten posten',
+    'have_a_question?_type_your_search_term_here' => 'Have a question? Geben Sie Ihren Suchbegriff hier ein ...',
+    'search' => 'Suche',
+    'frequently_asked_questions' => 'Häufig gestellte Fragen',
+    'leave_a_reply' => 'Hinterlasse eine Antwort',
+    'post_message' => 'Nachrichten posten',
     /*
       |--------------------------------------------------------------------------------------
       |  Client Panel [English(en)]
@@ -903,49 +903,49 @@ return [
       | customize your views to better match your application.
       |
      */
-    'home'                => 'Home',
-    'submit_a_ticket'     => 'Ein Ticket erstellen',
-    'my_profile'          => 'Mein Profil',
-    'log_out'             => 'Ausloggen',
-    'forgot_password'     => 'Passwort vergessen',
-    'create_account'      => 'Benutzerkonto anlegen',
-    'you_are_here'        => 'Du bist hier',
-    'have_a_ticket'       => 'Habe ein Ticket',
+    'home' => 'Home',
+    'submit_a_ticket' => 'Ein Ticket erstellen',
+    'my_profile' => 'Mein Profil',
+    'log_out' => 'Ausloggen',
+    'forgot_password' => 'Passwort vergessen',
+    'create_account' => 'Benutzerkonto anlegen',
+    'you_are_here' => 'Du bist hier',
+    'have_a_ticket' => 'Habe ein Ticket',
     'check_ticket_status' => 'Prüfe den Ticket Status',
     'choose_a_help_topic' => 'Wählen Sie ein Hilfethema',
-    'ticket_status'       => 'Ticketstatus',
-    'post_comment'        => 'Kommentar hinzufügen',
-    'plugin'              => 'Plugin',
+    'ticket_status' => 'Ticketstatus',
+    'post_comment' => 'Kommentar hinzufügen',
+    'plugin' => 'Plugin',
 
     /***************************************************
      *updates
      *translation required from here
      *****************************************************/
-    'edit_profile'                                                                     => 'Profil bearbeiten',
-    'Send'                                                                             => 'senden',
-    'no_article'                                                                       => 'Kein Artikel',
-    'profile_settings'                                                                 => 'Profileinstellungen',
-    'please_fill_all_required_feilds'                                                  => 'Bitte alle notwendigen Felder ausfüllen.',
-    'successfully_replied'                                                             => 'Erfolgreich geantwortet',
-    'please_fill_some_data'                                                            => 'Bitte füllen Sie einige Daten aus!',
-    'profile_updated_sucessfully'                                                      => 'Profil erfolgreich aktualisiert',
-    'password_updated_sucessfully'                                                     => 'Passwort wurde erfolgreich aktualisiert',
-    'password_was_not_updated_incorrect_old_password'                                  => 'Das Passwort wurde nicht aktualisiert. Falsches altes Passwort',
-    'there_is_no_such_ticket_number'                                                   => 'Es gibt keine solche Ticketnummer',
-    "email_didn't_match_with_ticket_number"                                            => 'Die E-Mail-Adresse stimmt nicht mit der Ticketnummer überein',
-    'we_have_sent_you_a_link_by_email_please_click_on_that_link_to_view_ticket'        => 'Wir haben Ihnen einen Link per E-Mail gesendet. Bitte klicken Sie auf diesen Link, um das Ticket anzuzeigen',
-    'no_records_on_publish_time'                                                       => 'Keine Einträge zur Veröffentlichungszeit',
-    'your_details_send_to_system'                                                      => 'Ihre Daten werden an das System gesendet',
-    'your_details_can_not_send_to_system'                                              => 'Ihre Daten können nicht an das System gesendet werden',
-    'your_comment_posted'                                                              => 'Dein Kommentar wurde gepostet',
-    'sorry_not_processed'                                                              => 'Entschuldigung nicht bearbeitet',
-    'profile_updated_sucessfully'                                                      => 'Profil erfolgreich aktualisiert',
-    'password_was_not_updated'                                                         => 'Das Passwort wurde nicht aktualisiert',
+    'edit_profile' => 'Profil bearbeiten',
+    'Send' => 'senden',
+    'no_article' => 'Kein Artikel',
+    'profile_settings' => 'Profileinstellungen',
+    'please_fill_all_required_feilds' => 'Bitte alle notwendigen Felder ausfüllen.',
+    'successfully_replied' => 'Erfolgreich geantwortet',
+    'please_fill_some_data' => 'Bitte füllen Sie einige Daten aus!',
+    'profile_updated_sucessfully' => 'Profil erfolgreich aktualisiert',
+    'password_updated_sucessfully' => 'Passwort wurde erfolgreich aktualisiert',
+    'password_was_not_updated_incorrect_old_password' => 'Das Passwort wurde nicht aktualisiert. Falsches altes Passwort',
+    'there_is_no_such_ticket_number' => 'Es gibt keine solche Ticketnummer',
+    "email_didn't_match_with_ticket_number" => 'Die E-Mail-Adresse stimmt nicht mit der Ticketnummer überein',
+    'we_have_sent_you_a_link_by_email_please_click_on_that_link_to_view_ticket' => 'Wir haben Ihnen einen Link per E-Mail gesendet. Bitte klicken Sie auf diesen Link, um das Ticket anzuzeigen',
+    'no_records_on_publish_time' => 'Keine Einträge zur Veröffentlichungszeit',
+    'your_details_send_to_system' => 'Ihre Daten werden an das System gesendet',
+    'your_details_can_not_send_to_system' => 'Ihre Daten können nicht an das System gesendet werden',
+    'your_comment_posted' => 'Dein Kommentar wurde gepostet',
+    'sorry_not_processed' => 'Entschuldigung nicht bearbeitet',
+    'profile_updated_sucessfully' => 'Profil erfolgreich aktualisiert',
+    'password_was_not_updated' => 'Das Passwort wurde nicht aktualisiert',
     'sorry_your_ticket_token_has_expired_please_try_to_resend_the_ticket_link_request' => 'Entschuldigung, dass Ihr Ticket-Token abgelaufen ist! Bitte versuchen Sie erneut, die Ticket-Link-Anfrage zu senden',
-    'sorry_you_are_not_allowed_token_expired'                                          => 'Entschuldigung, Sie sind nicht erlaubt. Token ist abgelaufen!',
-    'thank_you_for_your_rating'                                                        => 'Danke für deine Bewertung!',
-    'your_ticket_has_been'                                                             => 'Dein Ticket wurde',
-    'failed_to_send_email_contact_administrator'                                       => 'E-Mail-Versand fehlgeschlagen. Bitte kontaktieren Sie den Systemadministrator',
+    'sorry_you_are_not_allowed_token_expired' => 'Entschuldigung, Sie sind nicht erlaubt. Token ist abgelaufen!',
+    'thank_you_for_your_rating' => 'Danke für deine Bewertung!',
+    'your_ticket_has_been' => 'Dein Ticket wurde',
+    'failed_to_send_email_contact_administrator' => 'E-Mail-Versand fehlgeschlagen. Bitte kontaktieren Sie den Systemadministrator',
     /*
      * |---------------------------------------------------------------------------------------
      * |API settings
@@ -954,134 +954,134 @@ return [
      * |
      * |
      */
-    'webhooks'                         => 'Webhooks',
+    'webhooks' => 'Webhooks',
     'enter_url_to_send_ticket_details' => 'Geben Sie die URL ein, um die Ticketdetails zu senden',
-    'api'                              => 'API',
-    'api_key'                          => 'API Schlüssel',
-    'api_key_mandatory'                => 'API key mandatory',
-    'api_configurations'               => 'API configurations',
-    'generate_key'                     => 'Generiere Schlüssel',
-    'api_settings'                     => 'API Einstellungen',
+    'api' => 'API',
+    'api_key' => 'API Schlüssel',
+    'api_key_mandatory' => 'API key mandatory',
+    'api_configurations' => 'API configurations',
+    'generate_key' => 'Generiere Schlüssel',
+    'api_settings' => 'API Einstellungen',
     /*
      * -----------------------------------------------------------------------------
      * Error log and debugging settings
      * --------------------------------------------------------------------------
      *
      */
-    'error-debug'                        => 'Fehlerprotokolle und Debugging',
-    'debug-options'                      => 'Debugging-Optionen',
-    'view-logs'                          => 'Fehlerprotokolle anzeigen',
-    'not-authorised-error-debug'         => 'Sie sind nicht berechtigt, auf die URL zuzugreifen',
-    'error-debug-settings'               => 'Error and debugging settings',
-    'debugging'                          => 'Debugging-Modus',
-    'bugsnag-debugging'                  => 'Sende App-Absturzberichte, um Ladybird dabei zu helfen, Faveo zu verbessern',
+    'error-debug' => 'Fehlerprotokolle und Debugging',
+    'debug-options' => 'Debugging-Optionen',
+    'view-logs' => 'Fehlerprotokolle anzeigen',
+    'not-authorised-error-debug' => 'Sie sind nicht berechtigt, auf die URL zuzugreifen',
+    'error-debug-settings' => 'Error and debugging settings',
+    'debugging' => 'Debugging-Modus',
+    'bugsnag-debugging' => 'Sende App-Absturzberichte, um Ladybird dabei zu helfen, Faveo zu verbessern',
     'error-debug-settings-saved-message' => 'Ihre Fehler- und Debugging-Einstellungen wurden erfolgreich gespeichert',
     'error-debug-settings-error-message' => 'Sie haben die Einstellungen nicht geändert.',
-    'error-logs'                         => 'Fehlerprotokolle',
+    'error-logs' => 'Fehlerprotokolle',
     /* ---------------------------------------------------------------------------------------
      * Latest update 16-06-2016
      * -----------------------------------------------------------------------------------
      */
     'that_email_is not_available_in_this_system' => 'Diese E-Mail-Adresse ist in diesem System nicht verfügbar',
-    'use_subject'                                => 'Verwenden Sie Betreff',
-    'reopen'                                     => 'Wieder geöffnet',
-    'invalid_attempt'                            => 'Ungültiger Versuch',
+    'use_subject' => 'Verwenden Sie Betreff',
+    'reopen' => 'Wieder geöffnet',
+    'invalid_attempt' => 'Ungültiger Versuch',
     /* ---------------------------------------------------------------------------------------
      * Latest update 27-07-2016
      * -----------------------------------------------------------------------------------
      */
-    'queue'  => 'Warteschlange',
+    'queue' => 'Warteschlange',
     'queues' => 'Warteschlangen',
     /*     * -------------------------------------------------------------------------------------------------
      * OTP  messages body to send to user while registering, resetting passwords
      * --------------------------------------------------------------------------------------------------
      */
-    'hello'                   => 'Hallo',
-    'reset-link-msg'          => ",\r\nHier ist der Link zum Zurücksetzen Ihres Passworts.\r\n",
-    'otp-for-your'            => ",\r\nOTP für Ihre",
+    'hello' => 'Hallo',
+    'reset-link-msg' => ",\r\nHier ist der Link zum Zurücksetzen Ihres Passworts.\r\n",
+    'otp-for-your' => ",\r\nOTP für Ihre",
     'account-verification-is' => 'Kontobestätigung ist',
-    'extra-text'              => ".\r\nSie können sich anmelden, um Ihr Konto über OTP zu bestätigen, oder klicken Sie einfach auf den Link, den wir an Ihre E-Mail-Adresse gesendet haben.",
-    'otp-not-sent'            => 'Wir hatten Probleme beim Senden von OTP, bitte versuchen Sie es nach einiger Zeit.',
+    'extra-text' => ".\r\nSie können sich anmelden, um Ihr Konto über OTP zu bestätigen, oder klicken Sie einfach auf den Link, den wir an Ihre E-Mail-Adresse gesendet haben.",
+    'otp-not-sent' => 'Wir hatten Probleme beim Senden von OTP, bitte versuchen Sie es nach einiger Zeit.',
     /*     * -------------------------------------------------------------------------------------------
      * Ticket number settings 03-08-2016
      * ------------------------------------------------------------------------------------------
      */
-    'format'               => 'Format',
+    'format' => 'Format',
     'ticket-number-format' => 'Diese Einstellung wird verwendet, um Ticketnummern zu generieren. Verwenden Sie Hash-Zeichen (`#`) wo Ziffern platziert werden sollen & Dollarzeichen(`$`) wo Zeichen platziert werden sollen. Jeder andere Text im Zahlenformat bleibt erhalten. ',
-    'ticket-number-type'   => 'Wählen Sie eine Sequenz, aus der neue Ticketnummern abgeleitet werden sollen. Das System hat standardmäßig eine Inkrementierungssequenz und eine Zufallssequenz',
+    'ticket-number-type' => 'Wählen Sie eine Sequenz, aus der neue Ticketnummern abgeleitet werden sollen. Das System hat standardmäßig eine Inkrementierungssequenz und eine Zufallssequenz',
     /*     * ----------------------------------------------------------------------------------------------------
      * Social media integration
      * ---------------------------------------------------------------------------------------------------------
      */
-    'client_id'     => 'Client id',
+    'client_id' => 'Client id',
     'client_secret' => 'Client secret',
-    'redirect'      => 'Redirect URL',
-    'details'       => 'Details',
-    'social-media'  => 'Social media',
+    'redirect' => 'Redirect URL',
+    'details' => 'Details',
+    'social-media' => 'Social media',
     /*     * ----------------------------------------------------------------------------------------------
      * Report
      * ----------------------------------------------------------------------------------------------
      */
-    'report'              => 'Report',
-    'Report'              => 'REPORT',
-    'start_date'          => 'Anfangsdatum',
-    'end_date'            => 'Enddatum',
-    'select'              => 'Wählen',
-    'generate'            => 'Generieren',
-    'day'                 => 'Tag',
-    'week'                => 'Woche',
-    'month'               => 'Monat',
+    'report' => 'Report',
+    'Report' => 'REPORT',
+    'start_date' => 'Anfangsdatum',
+    'end_date' => 'Enddatum',
+    'select' => 'Wählen',
+    'generate' => 'Generieren',
+    'day' => 'Tag',
+    'week' => 'Woche',
+    'month' => 'Monat',
     'Currnet_In_Progress' => 'Aktuell in bearbeitung',
-    'Total_Created'       => 'GESAMT ERSTELLT',
-    'Total_Reopened'      => 'GESAMT WIEDERÖFFNET',
-    'Total_Closed'        => 'GESAMT GESCHLOSSEN',
-    'tabular'             => 'Tabellarisch',
-    'reopened'            => 'Wieder geöffnet',
+    'Total_Created' => 'GESAMT ERSTELLT',
+    'Total_Reopened' => 'GESAMT WIEDERÖFFNET',
+    'Total_Closed' => 'GESAMT GESCHLOSSEN',
+    'tabular' => 'Tabellarisch',
+    'reopened' => 'Wieder geöffnet',
     /* ---------------------------------------------------------------------------------------
      * Ticket Priority
      * -----------------------------------------------------------------------------------
      */
-    'ticket_priority'                                           => 'Ticketpriorität',
-    'priority'                                                  => 'Priorität',
-    'priority_desc'                                             => 'Prioritätsbeschreibung',
-    'priority_urgency'                                          => 'Priorität der Priorität',
-    'priority_id'                                               => 'Prioritätskennung',
-    'priority_color'                                            => 'Prioritätsfarbe',
-    'ispublic'                                                  => 'Ist Öffentlich',
-    'is_default'                                                => 'Standardmäßig',
-    'create_ticket_priority'                                    => 'Ticketpriorität erstellen',
-    'agent_notes'                                               => 'Agenten Notizen',
-    'select_priority'                                           => 'Wählen Sie die Priorität aus',
-    'normal'                                                    => 'Normal',
-    'ispublic'                                                  => 'Sichtweite',
-    'make-default-priority'                                     => 'Mache Standardpriorität',
-    'priority_successfully_created'                             => 'Die Priorität wurde erfolgreich erstellt',
-    'priority_successfully_updated'                             => 'Priorität erfolgreich aktualisiert',
-    'delete_successfully'                                       => 'Löschen erfolgreich',
-    'user_priority_status'                                      => 'Benutzerprioritätsstatus',
-    'current'                                                   => 'Aktuell:',
+    'ticket_priority' => 'Ticketpriorität',
+    'priority' => 'Priorität',
+    'priority_desc' => 'Prioritätsbeschreibung',
+    'priority_urgency' => 'Priorität der Priorität',
+    'priority_id' => 'Prioritätskennung',
+    'priority_color' => 'Prioritätsfarbe',
+    'ispublic' => 'Ist Öffentlich',
+    'is_default' => 'Standardmäßig',
+    'create_ticket_priority' => 'Ticketpriorität erstellen',
+    'agent_notes' => 'Agenten Notizen',
+    'select_priority' => 'Wählen Sie die Priorität aus',
+    'normal' => 'Normal',
+    'ispublic' => 'Sichtweite',
+    'make-default-priority' => 'Mache Standardpriorität',
+    'priority_successfully_created' => 'Die Priorität wurde erfolgreich erstellt',
+    'priority_successfully_updated' => 'Priorität erfolgreich aktualisiert',
+    'delete_successfully' => 'Löschen erfolgreich',
+    'user_priority_status' => 'Benutzerprioritätsstatus',
+    'current' => 'Aktuell:',
     'active_user_can_select_the_priority_while_creating_ticket' => 'Aktiver Benutzer kann beim Erstellen eines Tickets die Priorität auswählen',
 
     /* --------------------------------------------------------------------------------------------
      * Approval Updated
      * --------------------------------------------------------------------------------------------
      */
-    'approval'             => 'Genehmigung',
-    'approval_tickets'     => 'Genehmigungstickets',
-    'approve'              => 'Approve',
-    'approval_request'     => 'Genehmigen',
+    'approval' => 'Genehmigung',
+    'approval_tickets' => 'Genehmigungstickets',
+    'approve' => 'Approve',
+    'approval_request' => 'Genehmigen',
     'approvel_ticket_list' => 'Ticketliste genehmigen',
 
-    'approval_settings'                      => 'Genehmigungseinstellungen',
-    'close_all_ticket_for_approval'          => 'Schließen Sie alle Tickets zur Genehmigung',
+    'approval_settings' => 'Genehmigungseinstellungen',
+    'close_all_ticket_for_approval' => 'Schließen Sie alle Tickets zur Genehmigung',
     'approval_settings-created-successfully' => 'Genehmigungseinstellungen erfolgreich erstellt',
 
     /* --------------------------------------------------------------------------------------------
      * Followup Updated
      * --------------------------------------------------------------------------------------------
      */
-    'followup'              => 'Nachverfolgen',
-    'followup_tickets'      => 'Followup tickets',
+    'followup' => 'Nachverfolgen',
+    'followup_tickets' => 'Followup tickets',
     'followup_Notification' => 'Follow-up-Benachrichtigung',
 
     /*
@@ -1094,64 +1094,64 @@ return [
      * User Module
      * --------------------------------------------------------------------------------------------
      */
-    'agent_report'                                                 => 'Agentenbericht',
-    'assign_tickets'                                               => 'Tickets zuweisen',
-    'delete_agent'                                                 => 'Löschen Sie den Agenten',
-    'delete_user'                                                  => 'Benutzer löschen',
-    'confirm_deletion'                                             => 'Löschung bestätigen',
-    'delete_all_content'                                           => 'Lösche den gesamten Inhalt',
-    'agent_profile'                                                => 'Agentenprofil',
-    'change_role_to_admin'                                         => 'Ändern Sie die Rolle in Admin',
-    'change_role_to_user'                                          => 'Ändern Sie die Rolle in Benutzer',
-    'change_role_to_agent'                                         => 'Ändern Sie die Rolle in Agent',
-    'change_password'                                              => 'Passwort ändern',
-    'role_change'                                                  => 'Rollenwechsel',
-    'password_generator'                                           => 'Passwortgenerator',
-    'depertment'                                                   => 'Abteilung',
-    'duetoday'                                                     => 'Heute fällig',
-    'today-due_tickets'                                            => 'Heutige Tickets',
-    'password_change_successfully'                                 => 'Passwort erfolgreich geändert',
-    'role_change_successfully'                                     => 'Die Rolle wurde erfolgreich geändert',
-    'user_delete_successfully'                                     => 'Benutzer wurde erfolgreich gelöscht',
-    'agent_delete_successfully'                                    => 'Agent wurde erfolgreich gelöscht',
-    'select_another_agent'                                         => 'Wählen Sie einen anderen Agenten aus',
+    'agent_report' => 'Agentenbericht',
+    'assign_tickets' => 'Tickets zuweisen',
+    'delete_agent' => 'Löschen Sie den Agenten',
+    'delete_user' => 'Benutzer löschen',
+    'confirm_deletion' => 'Löschung bestätigen',
+    'delete_all_content' => 'Lösche den gesamten Inhalt',
+    'agent_profile' => 'Agentenprofil',
+    'change_role_to_admin' => 'Ändern Sie die Rolle in Admin',
+    'change_role_to_user' => 'Ändern Sie die Rolle in Benutzer',
+    'change_role_to_agent' => 'Ändern Sie die Rolle in Agent',
+    'change_password' => 'Passwort ändern',
+    'role_change' => 'Rollenwechsel',
+    'password_generator' => 'Passwortgenerator',
+    'depertment' => 'Abteilung',
+    'duetoday' => 'Heute fällig',
+    'today-due_tickets' => 'Heutige Tickets',
+    'password_change_successfully' => 'Passwort erfolgreich geändert',
+    'role_change_successfully' => 'Die Rolle wurde erfolgreich geändert',
+    'user_delete_successfully' => 'Benutzer wurde erfolgreich gelöscht',
+    'agent_delete_successfully' => 'Agent wurde erfolgreich gelöscht',
+    'select_another_agent' => 'Wählen Sie einen anderen Agenten aus',
     'agent_delete_successfully_and_ticket_assign_to_another_agent' => 'Der Agent wurde erfolgreich gelöscht und das Ticket wurde einem anderen Agenten zugewiesen',
-    'deleted_user'                                                 => 'Gelöschter Benutzer',
-    'deleted_user_directory'                                       => 'Gelöschtes Benutzerverzeichnis',
-    'restore'                                                      => 'Wiederherstellen',
-    'user_restore_successfully'                                    => 'Benutzerwiederherstellung erfolgreich',
+    'deleted_user' => 'Gelöschter Benutzer',
+    'deleted_user_directory' => 'Gelöschtes Benutzerverzeichnis',
+    'restore' => 'Wiederherstellen',
+    'user_restore_successfully' => 'Benutzerwiederherstellung erfolgreich',
 
     /*** updates 28-11-2016***/
     'apply' => 'anwenden',
 
     /* updates 2-12-2016 **/
-    'sort-by'                      => 'Sortiere nach',
-    'created-at'                   => 'Erstellt am',
-    'or'                           => 'oder',
-    'activate'                     => 'Aktivieren',
-    'system-email-not-configured'  => 'Wir können die E-Mail-Anfrage nicht verarbeiten, da das System keine konfigurierte E-Mail zum Senden von E-Mails hat. Bitte kontaktieren Sie den Systemadministrator und benachrichtigen Sie ihn.',
-    'assign-ticket'                => 'Tickets zuweisen',
-    'can-not-inactive-group'       => 'Die Gruppe kann nicht inaktiviert werden, da ihr Agenten zugewiesen sind. Weisen Sie diese Agenten einer anderen Gruppe zu und versuchen Sie es erneut.',
+    'sort-by' => 'Sortiere nach',
+    'created-at' => 'Erstellt am',
+    'or' => 'oder',
+    'activate' => 'Aktivieren',
+    'system-email-not-configured' => 'Wir können die E-Mail-Anfrage nicht verarbeiten, da das System keine konfigurierte E-Mail zum Senden von E-Mails hat. Bitte kontaktieren Sie den Systemadministrator und benachrichtigen Sie ihn.',
+    'assign-ticket' => 'Tickets zuweisen',
+    'can-not-inactive-group' => 'Die Gruppe kann nicht inaktiviert werden, da ihr Agenten zugewiesen sind. Weisen Sie diese Agenten einer anderen Gruppe zu und versuchen Sie es erneut.',
     'internal-note-has-been-added' => 'Interne Notiz wurde dem Ticket hinzugefügt',
-    'active-users'                 => 'Aktive Benutzer',
-    'deleted-users'                => 'Gelöschte Benutzer',
-    'view-option'                  => 'Optionen anzeigen',
-    'accoutn-not-verified'         => 'Benutzerkonto wurde nicht überprüft',
-    'enabled'                      => 'Aktiviert',
-    'disabled'                     => 'Deaktiviert',
-    'user-account-is-deleted'      => 'Dieses Benutzerkonto wurde gelöscht.',
-    'restore-user'                 => 'Benutzerkonto wiederherstellen',
-    'delete-account-caution-info'  => 'Bitte beachten Sie, dass dieses Konto möglicherweise noch offene Tickets im System hat.',
-    'reply-can-not-be-empty'       => 'Antwort kann nicht leer sein. Bitte geben Sie Ihre Antwort ein.',
+    'active-users' => 'Aktive Benutzer',
+    'deleted-users' => 'Gelöschte Benutzer',
+    'view-option' => 'Optionen anzeigen',
+    'accoutn-not-verified' => 'Benutzerkonto wurde nicht überprüft',
+    'enabled' => 'Aktiviert',
+    'disabled' => 'Deaktiviert',
+    'user-account-is-deleted' => 'Dieses Benutzerkonto wurde gelöscht.',
+    'restore-user' => 'Benutzerkonto wiederherstellen',
+    'delete-account-caution-info' => 'Bitte beachten Sie, dass dieses Konto möglicherweise noch offene Tickets im System hat.',
+    'reply-can-not-be-empty' => 'Antwort kann nicht leer sein. Bitte geben Sie Ihre Antwort ein.',
 
     //update 18-12-2016
     'account-created-contact-admin-as-we-were-not-able-to-send-opt' => 'Ihr Konto wurde erfolgreich erstellt. Bitte kontaktieren Sie den Administrator für die Kontoaktivierung, da wir Ihnen keinen OPT-Code senden konnten.',
     //update 19-12-2016
-    'only-agents'    => 'Agentenbenutzer',
-    'only-users'     => 'Kunden Benutzer',
-    'banned-users'   => 'Gesperrte Benutzer',
+    'only-agents' => 'Agentenbenutzer',
+    'only-users' => 'Kunden Benutzer',
+    'banned-users' => 'Gesperrte Benutzer',
     'inactive-users' => 'Inaktiver Benutzer',
-    'all-users'      => 'Alle Nutzer',
+    'all-users' => 'Alle Nutzer',
     //update 21-12-2016
     'selected-user-is-already-the-owner' => 'Der ausgewählte Benutzer ist bereits Inhaber dieses Tickets.',
     //updated 15-5-2017
diff --git a/resources/lang/de/pagination.php b/resources/lang/de/pagination.php
index 30ef59139..d8b16858e 100644
--- a/resources/lang/de/pagination.php
+++ b/resources/lang/de/pagination.php
@@ -14,5 +14,5 @@ return [
      */
 
     'previous' => '&laquo; zurück',
-    'next'     => 'weiter &raquo;',
+    'next' => 'weiter &raquo;',
 ];
diff --git a/resources/lang/de/passwords.php b/resources/lang/de/passwords.php
index 64f80e977..b82d9e2dd 100644
--- a/resources/lang/de/passwords.php
+++ b/resources/lang/de/passwords.php
@@ -14,8 +14,8 @@ return [
      */
 
     'password' => 'Passwörter müssen mindestens sechs Zeichen lang sein und der Bestätigung entsprechen.',
-    'user'     => 'Wir können keinen Benutzer mit dieser E-Mail-Adresse finden.',
-    'token'    => 'Dieser Passwort-Reset-Token ist ungültig.',
-    'sent'     => 'Wir haben dir einen Passwort-Reset-Link per E-Mail zukommen lassen!',
-    'reset'    => 'Dein Passwort wurde zurückgesetzt!',
+    'user' => 'Wir können keinen Benutzer mit dieser E-Mail-Adresse finden.',
+    'token' => 'Dieser Passwort-Reset-Token ist ungültig.',
+    'sent' => 'Wir haben dir einen Passwort-Reset-Link per E-Mail zukommen lassen!',
+    'reset' => 'Dein Passwort wurde zurückgesetzt!',
 ];
diff --git a/resources/lang/de/validation.php b/resources/lang/de/validation.php
index a5865711e..e67796b99 100644
--- a/resources/lang/de/validation.php
+++ b/resources/lang/de/validation.php
@@ -13,65 +13,65 @@ return [
       |
      */
 
-    'accepted'   => 'Das :attribute muss akzeptiert werden.',
+    'accepted' => 'Das :attribute muss akzeptiert werden.',
     'active_url' => 'Das :attribute ist keine gültige URL.',
-    'after'      => 'Das :attribute muss ein Datum sein, nachdem :date.',
-    'alpha'      => 'Das :attribute dürfen nur Buchstaben sein.',
+    'after' => 'Das :attribute muss ein Datum sein, nachdem :date.',
+    'alpha' => 'Das :attribute dürfen nur Buchstaben sein.',
     'alpha_dash' => 'Das :attribute darf nur Buchstaben, Zahlen und Bindestriche enthalten.',
-    'alpha_num'  => 'Das :attribute darf nur Buchstaben und Zahlen enthalten.',
-    'array'      => 'Das :attribute muss ein Array sein.',
-    'before'     => 'Das :attribute muss ein Datum sein, bevor :date.',
-    'between'    => [
+    'alpha_num' => 'Das :attribute darf nur Buchstaben und Zahlen enthalten.',
+    'array' => 'Das :attribute muss ein Array sein.',
+    'before' => 'Das :attribute muss ein Datum sein, bevor :date.',
+    'between' => [
         'numeric' => 'Das :attribute muss zwischen :min und :max.',
-        'file'    => 'Das :attribute muss zwischen :min und :max Kilobyte.',
-        'string'  => 'Das :attribute muss zwischen :min und :max Zeichen.',
-        'array'   => 'Das :attribute muss genau zwischen :min und :max Anzahl.',
+        'file' => 'Das :attribute muss zwischen :min und :max Kilobyte.',
+        'string' => 'Das :attribute muss zwischen :min und :max Zeichen.',
+        'array' => 'Das :attribute muss genau zwischen :min und :max Anzahl.',
     ],
-    'boolean'        => 'Das :attribute Feld muss wahr oder falsch sein.',
-    'confirmed'      => 'Das :attribute Bestätigung stimmt nicht überein.',
-    'date'           => 'Das :attribute ist kein gültiges Datum.',
-    'date_format'    => 'Das :attribute passt nicht mit dem Format überein :format.',
-    'different'      => 'Das :attribute und :other müssen unterschiedlich sein.',
-    'digits'         => 'Das :attribute muss sein :digits Ziffern.',
+    'boolean' => 'Das :attribute Feld muss wahr oder falsch sein.',
+    'confirmed' => 'Das :attribute Bestätigung stimmt nicht überein.',
+    'date' => 'Das :attribute ist kein gültiges Datum.',
+    'date_format' => 'Das :attribute passt nicht mit dem Format überein :format.',
+    'different' => 'Das :attribute und :other müssen unterschiedlich sein.',
+    'digits' => 'Das :attribute muss sein :digits Ziffern.',
     'digits_between' => 'Das :attribute muss zwischen :min und :max Ziffern.',
-    'email'          => 'Das :attribute muss eine gültige E-Mail-Adresse sein.',
-    'filled'         => 'Das :attribute ist erforderlich.',
-    'exists'         => 'Das ausgewählte :attribute ist ungültig.',
-    'image'          => 'Das :attribute muß ein Bild sein.',
-    'in'             => 'Das ausgewählte :attribute ist ungültig.',
-    'integer'        => 'Das :attribute muss eine ganze Zahl sein.',
-    'ip'             => 'Das :attribute muss eine gültige IP-Adresse sein.',
-    'max'            => [
+    'email' => 'Das :attribute muss eine gültige E-Mail-Adresse sein.',
+    'filled' => 'Das :attribute ist erforderlich.',
+    'exists' => 'Das ausgewählte :attribute ist ungültig.',
+    'image' => 'Das :attribute muß ein Bild sein.',
+    'in' => 'Das ausgewählte :attribute ist ungültig.',
+    'integer' => 'Das :attribute muss eine ganze Zahl sein.',
+    'ip' => 'Das :attribute muss eine gültige IP-Adresse sein.',
+    'max' => [
         'numeric' => 'Das :attribute darf nicht größer sein als :max.',
-        'file'    => 'Das :attribute darf nicht größer sein als :max Kilobytes.',
-        'string'  => 'Das :attribute darf nicht größer sein als :max Zeichen.',
-        'array'   => 'Das :attribute kann nicht mehr sein als :max Anzahl.',
+        'file' => 'Das :attribute darf nicht größer sein als :max Kilobytes.',
+        'string' => 'Das :attribute darf nicht größer sein als :max Zeichen.',
+        'array' => 'Das :attribute kann nicht mehr sein als :max Anzahl.',
     ],
     'mimes' => 'Das :attribute must be a file of type: :values.',
-    'min'   => [
+    'min' => [
         'numeric' => 'Das :attribute muss mindestens :min.',
-        'file'    => 'Das :attribute muss mindestens :min Kilobytes.',
-        'string'  => 'Das :attribute muss mindestens :min Zeichen.',
-        'array'   => 'Das :attribute darf nicht kleiner sein als :min Anzahl.',
+        'file' => 'Das :attribute muss mindestens :min Kilobytes.',
+        'string' => 'Das :attribute muss mindestens :min Zeichen.',
+        'array' => 'Das :attribute darf nicht kleiner sein als :min Anzahl.',
     ],
-    'not_in'               => 'Das ausgewählte :attribute ist ungültig.',
-    'numeric'              => 'Das :attribute muss eine Nummer sein.',
-    'regex'                => 'Das :attribute Format ist ungültig.',
-    'required'             => 'Das :attribute ist erforderlich.',
-    'required_if'          => 'Das :attribute Feld ist erforderlich, wenn :other ist :value.',
-    'required_with'        => 'Das :attribute Feld ist erforderlich, wenn :values ist anwesend.',
-    'required_with_all'    => 'Das :attribute Feld ist erforderlich, wenn :values ist anwesend.',
-    'required_without'     => 'Das :attribute Feld ist erforderlich, wenn :values ist nicht vorhanden.',
+    'not_in' => 'Das ausgewählte :attribute ist ungültig.',
+    'numeric' => 'Das :attribute muss eine Nummer sein.',
+    'regex' => 'Das :attribute Format ist ungültig.',
+    'required' => 'Das :attribute ist erforderlich.',
+    'required_if' => 'Das :attribute Feld ist erforderlich, wenn :other ist :value.',
+    'required_with' => 'Das :attribute Feld ist erforderlich, wenn :values ist anwesend.',
+    'required_with_all' => 'Das :attribute Feld ist erforderlich, wenn :values ist anwesend.',
+    'required_without' => 'Das :attribute Feld ist erforderlich, wenn :values ist nicht vorhanden.',
     'required_without_all' => 'Das :attribute ist erforderlich, wenn keine der :values sind anwesend.',
-    'same'                 => 'Das :attribute und :other muss passen.',
-    'size'                 => [
+    'same' => 'Das :attribute und :other muss passen.',
+    'size' => [
         'numeric' => 'Das :attribute muss sein :size.',
-        'file'    => 'Das :attribute muss sein :size Kilobytes.',
-        'string'  => 'Das :attribute muss sein :size Zeichen.',
-        'array'   => 'Das :attribute muss enthalten :size Anzahl.',
+        'file' => 'Das :attribute muss sein :size Kilobytes.',
+        'string' => 'Das :attribute muss sein :size Zeichen.',
+        'array' => 'Das :attribute muss enthalten :size Anzahl.',
     ],
-    'unique'   => 'Das :attribute bereits aufgenommen wurde.',
-    'url'      => 'Das :attribute Format ist ungültig.',
+    'unique' => 'Das :attribute bereits aufgenommen wurde.',
+    'url' => 'Das :attribute Format ist ungültig.',
     'timezone' => 'Das :attribute muss eine gültige Zone sein.',
     /*
       |--------------------------------------------------------------------------
diff --git a/resources/lang/en/auth.php b/resources/lang/en/auth.php
index 24e063b59..6598e2c06 100644
--- a/resources/lang/en/auth.php
+++ b/resources/lang/en/auth.php
@@ -13,7 +13,7 @@ return [
     |
     */
 
-    'failed'   => 'These credentials do not match our records.',
+    'failed' => 'These credentials do not match our records.',
     'password' => 'The provided password is incorrect.',
     'throttle' => 'Too many login attempts. Please try again in :seconds seconds.',
 
diff --git a/resources/lang/en/datatables.php b/resources/lang/en/datatables.php
index b9ec45532..2655d5d62 100755
--- a/resources/lang/en/datatables.php
+++ b/resources/lang/en/datatables.php
@@ -1,25 +1,25 @@
 <?php
 
 return [
-    'sEmptyTable'     => 'No data available in table',
-    'sInfo'           => 'Showing _START_ to _END_ of _TOTAL_ entries',
-    'sInfoEmpty'      => 'Showing 0 to 0 of 0 entries',
-    'sInfoFiltered'   => '(filtered from _MAX_ total entries)',
-    'sInfoPostFix'    => '',
-    'sInfoThousands'  => ',',
-    'sLengthMenu'     => '_MENU_ Records per page',
+    'sEmptyTable' => 'No data available in table',
+    'sInfo' => 'Showing _START_ to _END_ of _TOTAL_ entries',
+    'sInfoEmpty' => 'Showing 0 to 0 of 0 entries',
+    'sInfoFiltered' => '(filtered from _MAX_ total entries)',
+    'sInfoPostFix' => '',
+    'sInfoThousands' => ',',
+    'sLengthMenu' => '_MENU_ Records per page',
     'sLoadingRecords' => 'Loading...',
-    'sProcessing'     => 'Processing...',
-    'sSearch'         => 'Search:',
-    'sZeroRecords'    => 'No matching records found',
-    'oPaginate'       => [
-        'sFirst'    => 'First',
-        'sLast'     => 'Last',
-        'sNext'     => 'Next',
+    'sProcessing' => 'Processing...',
+    'sSearch' => 'Search:',
+    'sZeroRecords' => 'No matching records found',
+    'oPaginate' => [
+        'sFirst' => 'First',
+        'sLast' => 'Last',
+        'sNext' => 'Next',
         'sPrevious' => 'Previous',
     ],
     'oAria' => [
-        'sSortAscending'  => ': activate to sort column ascending',
+        'sSortAscending' => ': activate to sort column ascending',
         'sSortDescending' => ': activate to sort column descending',
     ],
 ];
diff --git a/resources/lang/en/lang.php b/resources/lang/en/lang.php
index bb911e346..11dee2645 100755
--- a/resources/lang/en/lang.php
+++ b/resources/lang/en/lang.php
@@ -17,98 +17,98 @@ return [
       |   Error
       |--------------------------------------
      */
-    'success'                                                        => 'Success',
-    'fails'                                                          => 'Fails',
-    'alert'                                                          => 'Alert',
-    'warning'                                                        => 'Warning',
-    'required-error'                                                 => 'Please fill all required fields',
-    'invalid'                                                        => 'Incorrect user id or password',
-    'sorry_something_went_wrong'                                     => 'Sorry, something went wrong',
-    'were_working_on_it_and_well_get_it_fixed_as_soon_as_we_can'     => "We're working on it and we'll get it fixed as soon as we can.",
+    'success' => 'Success',
+    'fails' => 'Fails',
+    'alert' => 'Alert',
+    'warning' => 'Warning',
+    'required-error' => 'Please fill all required fields',
+    'invalid' => 'Incorrect user id or password',
+    'sorry_something_went_wrong' => 'Sorry, something went wrong',
+    'were_working_on_it_and_well_get_it_fixed_as_soon_as_we_can' => "We're working on it and we'll get it fixed as soon as we can.",
     'we_are_sorry_but_the_page_you_are_looking_for_can_not_be_found' => 'We are sorry, but the page you are looking for can not be found.',
-    'go_back'                                                        => 'Go back',
-    'the_board_is_offline'                                           => 'The board is offline',
-    'error_establishing_connection_to_database'                      => 'Error establishing connection to database',
-    'unauthorized_access'                                            => 'Unauthorized access',
-    'not-autherised'                                                 => 'You are not authorised',
-    'otp-not-matched'                                                => 'Oops! The OTP code you entered didn\'t match with the one we\'d sent to your number.',
-    'otp-invalid'                                                    => 'OTP code must be a 6 digit number.',
-    'otp-input-title'                                                => 'Enter 6 digits OTP code.',
-    'otp-expired'                                                    => 'Your OTP has been expired.<br/> Click on "Resend OTP" to recieve a new OTP code on your mobile.',
-    'resend-otp-title'                                               => 'Click here to resend OTP',
+    'go_back' => 'Go back',
+    'the_board_is_offline' => 'The board is offline',
+    'error_establishing_connection_to_database' => 'Error establishing connection to database',
+    'unauthorized_access' => 'Unauthorized access',
+    'not-autherised' => 'You are not authorised',
+    'otp-not-matched' => 'Oops! The OTP code you entered didn\'t match with the one we\'d sent to your number.',
+    'otp-invalid' => 'OTP code must be a 6 digit number.',
+    'otp-input-title' => 'Enter 6 digits OTP code.',
+    'otp-expired' => 'Your OTP has been expired.<br/> Click on "Resend OTP" to recieve a new OTP code on your mobile.',
+    'resend-otp-title' => 'Click here to resend OTP',
     /*
       |--------------------------------------
       |   Login Page
       |--------------------------------------
      */
-    'login_to_start_your_session'        => 'Login to start your session',
-    'login'                              => 'Login',
-    'remember'                           => 'Remember me',
-    'signmein'                           => 'Sign me in',
-    'iforgot'                            => 'I forgot my password',
-    'email_address'                      => 'Email address',
-    'password'                           => 'Password',
-    'password_confirmation'              => 'Password confirmation',
-    'woops'                              => 'Whoops!',
-    'theirisproblem'                     => 'There were some problems with your input.',
-    'e-mail'                             => 'Email',
-    'reg_new_member'                     => 'Register a new membership',
+    'login_to_start_your_session' => 'Login to start your session',
+    'login' => 'Login',
+    'remember' => 'Remember me',
+    'signmein' => 'Sign me in',
+    'iforgot' => 'I forgot my password',
+    'email_address' => 'Email address',
+    'password' => 'Password',
+    'password_confirmation' => 'Password confirmation',
+    'woops' => 'Whoops!',
+    'theirisproblem' => 'There were some problems with your input.',
+    'e-mail' => 'Email',
+    'reg_new_member' => 'Register a new membership',
     'this_account_is_currently_inactive' => 'This account is currently inactive!',
-    'not-registered'                     => 'Email/username is not registered',
-    'verify'                             => 'Verify',
-    'enter-otp'                          => 'Enter OTP',
-    'did-not-recive-code'                => 'Didn\'t recieve code?',
-    'resend_otp'                         => 'Resend OTP',
-    'verify-screen-msg'                  => 'Your account is currently inactive.<br/>To activate your account, please enter the OTP we\'ve sent on',
-    'otp-sent'                           => 'We\'ve sent an OTP code on your number.',
-    'verify-number'                      => 'Verify number',
-    'get-verify-message'                 => 'Enter the OTP code we\'ve sent to your new number.',
-    'number-verification-sussessfull'    => 'Your number has been verified successfully, please wait we are updating your profile.',
-    'enter_your_email_here'              => 'Enter Your Email Here',
+    'not-registered' => 'Email/username is not registered',
+    'verify' => 'Verify',
+    'enter-otp' => 'Enter OTP',
+    'did-not-recive-code' => 'Didn\'t recieve code?',
+    'resend_otp' => 'Resend OTP',
+    'verify-screen-msg' => 'Your account is currently inactive.<br/>To activate your account, please enter the OTP we\'ve sent on',
+    'otp-sent' => 'We\'ve sent an OTP code on your number.',
+    'verify-number' => 'Verify number',
+    'get-verify-message' => 'Enter the OTP code we\'ve sent to your new number.',
+    'number-verification-sussessfull' => 'Your number has been verified successfully, please wait we are updating your profile.',
+    'enter_your_email_here' => 'Enter Your Email Here',
     /*
       |--------------------------------------
       |   Register Page
       |--------------------------------------
      */
-    'registration'                                                                                => 'Registration',
-    'full_name'                                                                                   => 'Full name',
-    'firstname'                                                                                   => 'First name',
-    'lastname'                                                                                    => 'Last name',
-    'profilepicture'                                                                              => 'Profile picture',
-    'oldpassword'                                                                                 => 'Old password',
-    'newpassword'                                                                                 => 'New password',
-    'retype_password'                                                                             => 'Retype password',
-    'i_agree_to_the'                                                                              => 'I agree to the',
-    'terms'                                                                                       => 'terms',
-    'register'                                                                                    => 'Register',
-    'i_already_have_a_membership'                                                                 => 'I already have a membership',
-    'see-profile1'                                                                                => 'Click here to see ',
-    'see-profile2'                                                                                => 's profile',
-    'activate_your_account_click_on_Link_that_send_to_your_mail'                                  => 'Activate your account! Click on the link that we\'ve sent to your mail',
-    'activate_your_account_click_on_Link_that_send_to_your_mail_and_moble'                        => 'Activate your account! Click on the link that we\'ve sent to your mail or login to your account and enter the OTP code we\'ve sent on your mobile number',
+    'registration' => 'Registration',
+    'full_name' => 'Full name',
+    'firstname' => 'First name',
+    'lastname' => 'Last name',
+    'profilepicture' => 'Profile picture',
+    'oldpassword' => 'Old password',
+    'newpassword' => 'New password',
+    'retype_password' => 'Retype password',
+    'i_agree_to_the' => 'I agree to the',
+    'terms' => 'terms',
+    'register' => 'Register',
+    'i_already_have_a_membership' => 'I already have a membership',
+    'see-profile1' => 'Click here to see ',
+    'see-profile2' => 's profile',
+    'activate_your_account_click_on_Link_that_send_to_your_mail' => 'Activate your account! Click on the link that we\'ve sent to your mail',
+    'activate_your_account_click_on_Link_that_send_to_your_mail_and_moble' => 'Activate your account! Click on the link that we\'ve sent to your mail or login to your account and enter the OTP code we\'ve sent on your mobile number',
     'activate_your_account_click_on_Link_that_send_to_your_mail_sms_plugin_inactive_or_not_setup' => 'Account created, please contact to system admin as we were unable to send OTP code to your mobile and email to your email address.',
-    'this_field_do_not_match_our_records'                                                         => 'This field does not match our records.',
-    'we_have_e-mailed_your_password_reset_link'                                                   => 'We have emailed your password reset link!',
-    "we_can't_find_a_user_with_that_e-mail_address"                                               => "We can't find a user with that email address.",
+    'this_field_do_not_match_our_records' => 'This field does not match our records.',
+    'we_have_e-mailed_your_password_reset_link' => 'We have emailed your password reset link!',
+    "we_can't_find_a_user_with_that_e-mail_address" => "We can't find a user with that email address.",
     /*
       |--------------------------------------
       |   Reset Password Page
       |--------------------------------------
      */
-    'reset_password'              => 'Reset password',
+    'reset_password' => 'Reset password',
     'password-reset-successfully' => 'Your password has been reset. Login to your account using you new password',
-    'password-can-not-reset'      => 'We could not reset your password, please try again later.',
+    'password-can-not-reset' => 'We could not reset your password, please try again later.',
     /*
       |--------------------------------------
       |   Forgot Password Page
       |--------------------------------------
      */
-    'i_know_my_password'            => 'I know my password',
-    'recover_passord'               => 'Recover password',
-    'send_password_reset_link'      => 'Send password reset link',
+    'i_know_my_password' => 'I know my password',
+    'recover_passord' => 'Recover password',
+    'send_password_reset_link' => 'Send password reset link',
     'enter_email_to_reset_password' => 'Enter email/mobile number to reset password',
-    'link'                          => 'Link',
-    'email_or_mobile'               => 'Email or mobile',
+    'link' => 'Link',
+    'email_or_mobile' => 'Email or mobile',
     /*
       |----------------------------------------------------------------------------------------
       | Emails Pages [English(en)]
@@ -125,115 +125,115 @@ return [
       |  Emails Create Page
       |--------------------------------------
      */
-    'emails'                                                                           => 'Emails',
-    'incoming_emails'                                                                  => 'Incoming emails',
-    'reuired_authentication'                                                           => 'Reuired authentication',
-    'fetching_email_via_imap'                                                          => 'Fetching email via IMAP',
-    'create_email'                                                                     => 'Create email',
-    'email_address'                                                                    => 'Email address',
-    'email_name'                                                                       => 'Email name',
-    'help_topic'                                                                       => 'Help topic',
-    'auto_response'                                                                    => 'Auto response',
-    'host_name'                                                                        => 'Host name',
-    'port_number'                                                                      => 'Port number',
-    'mail_box_protocol'                                                                => 'Mail Box Protocol',
-    'authentication_required'                                                          => 'Authentication required',
-    'yes'                                                                              => 'Yes',
-    'no'                                                                               => 'No',
-    'header_spoofing'                                                                  => 'Header spoofing',
-    'allow_for_this_email'                                                             => 'Allow for this email',
-    'imap_config'                                                                      => 'IMAP configuration',
-    'email_information_and_settings'                                                   => 'Email information and settings',
-    'incoming_email_information'                                                       => 'Incoming email information',
-    'outgoing_email_information'                                                       => 'Outgoing email information',
-    'new_ticket_settings'                                                              => 'New ticket settings',
-    'protocol'                                                                         => 'Protocol',
-    'fetching_protocol'                                                                => 'Fetching protocol',
-    'transfer_protocol'                                                                => 'Transfer protocol',
-    'from_name'                                                                        => 'From name',
-    'add_an_email'                                                                     => 'Add an email',
-    'edit_an_email'                                                                    => 'Edit an email',
-    'disable_for_this_email_address'                                                   => 'Disable for this email address',
-    'validate_certificates_from_tls_or_ssl_server'                                     => 'Validate Certificates from TLS/SSL server',
-    'authentication'                                                                   => 'Authentication',
+    'emails' => 'Emails',
+    'incoming_emails' => 'Incoming emails',
+    'reuired_authentication' => 'Reuired authentication',
+    'fetching_email_via_imap' => 'Fetching email via IMAP',
+    'create_email' => 'Create email',
+    'email_address' => 'Email address',
+    'email_name' => 'Email name',
+    'help_topic' => 'Help topic',
+    'auto_response' => 'Auto response',
+    'host_name' => 'Host name',
+    'port_number' => 'Port number',
+    'mail_box_protocol' => 'Mail Box Protocol',
+    'authentication_required' => 'Authentication required',
+    'yes' => 'Yes',
+    'no' => 'No',
+    'header_spoofing' => 'Header spoofing',
+    'allow_for_this_email' => 'Allow for this email',
+    'imap_config' => 'IMAP configuration',
+    'email_information_and_settings' => 'Email information and settings',
+    'incoming_email_information' => 'Incoming email information',
+    'outgoing_email_information' => 'Outgoing email information',
+    'new_ticket_settings' => 'New ticket settings',
+    'protocol' => 'Protocol',
+    'fetching_protocol' => 'Fetching protocol',
+    'transfer_protocol' => 'Transfer protocol',
+    'from_name' => 'From name',
+    'add_an_email' => 'Add an email',
+    'edit_an_email' => 'Edit an email',
+    'disable_for_this_email_address' => 'Disable for this email address',
+    'validate_certificates_from_tls_or_ssl_server' => 'Validate Certificates from TLS/SSL server',
+    'authentication' => 'Authentication',
     'incoming_email_connection_failed_please_check_email_credentials_or_imap_settings' => 'Incoming email connection failed! Please check email credentials or Imap Settings',
-    'outgoing_email_connection_failed'                                                 => 'Outgoing email connection failed',
-    'you_cannot_delete_system_default_email'                                           => 'You cannot delete system default email',
-    'email_deleted_sucessfully'                                                        => 'Email deleted sucessfully',
-    'email_can_not_delete'                                                             => 'Email can not delete',
-    'outgoing_email_failed'                                                            => 'Outgoing email failed',
-    'system-email-not-configured'                                                      => 'System could not send emails to users as it does not have the email configured to send outgoing mails. Please contact and report system admin.',
+    'outgoing_email_connection_failed' => 'Outgoing email connection failed',
+    'you_cannot_delete_system_default_email' => 'You cannot delete system default email',
+    'email_deleted_sucessfully' => 'Email deleted sucessfully',
+    'email_can_not_delete' => 'Email can not delete',
+    'outgoing_email_failed' => 'Outgoing email failed',
+    'system-email-not-configured' => 'System could not send emails to users as it does not have the email configured to send outgoing mails. Please contact and report system admin.',
     /*
       |--------------------------------------
       |  Ban Emails Create Page
       |--------------------------------------
      */
-    'ban_lists'                        => 'Ban lists',
-    'ban_email'                        => 'Ban email',
-    'ban_status'                       => 'Ban status',
-    'list_of_banned_emails'            => 'List of banned emails',
-    'edit_banned_email'                => 'Edit banned email',
-    'create_a_banned_email'            => 'Create a banned email',
-    'email_banned_sucessfully'         => 'Email banned sucessfully',
-    'email_can_not_ban'                => 'Email can not ban',
+    'ban_lists' => 'Ban lists',
+    'ban_email' => 'Ban email',
+    'ban_status' => 'Ban status',
+    'list_of_banned_emails' => 'List of banned emails',
+    'edit_banned_email' => 'Edit banned email',
+    'create_a_banned_email' => 'Create a banned email',
+    'email_banned_sucessfully' => 'Email banned sucessfully',
+    'email_can_not_ban' => 'Email can not ban',
     'banned_email_updated_sucessfully' => 'Banned email updated sucessfully',
-    'banned_email_not_updated'         => 'Banned email not updated',
-    'banned_removed_sucessfully'       => 'Banned removed sucessfully',
+    'banned_email_not_updated' => 'Banned email not updated',
+    'banned_removed_sucessfully' => 'Banned removed sucessfully',
     /*
       |--------------------------------------
       |  Templates Index Page
       |--------------------------------------
      */
-    'templates'                                => 'Templates',
-    'template_set'                             => 'Template sets',
-    'create_template'                          => 'Create template',
-    'edit_template'                            => 'Edit template',
-    'list_of_templates_sets'                   => 'List of templates set',
-    'create_set'                               => 'Create set',
-    'template_name'                            => 'Template name',
-    'template_saved_successfully'              => 'Template saved successfully',
-    'template_updated_successfully'            => 'Template updated successfully',
-    'in_use'                                   => 'In Use',
-    'you_have_created_a_new_template_set'      => 'You have created a new template set',
+    'templates' => 'Templates',
+    'template_set' => 'Template sets',
+    'create_template' => 'Create template',
+    'edit_template' => 'Edit template',
+    'list_of_templates_sets' => 'List of templates set',
+    'create_set' => 'Create set',
+    'template_name' => 'Template name',
+    'template_saved_successfully' => 'Template saved successfully',
+    'template_updated_successfully' => 'Template updated successfully',
+    'in_use' => 'In Use',
+    'you_have_created_a_new_template_set' => 'You have created a new template set',
     'you_have_successfully_activated_this_set' => 'You have successfully activated this set',
-    'template_set_deleted_successfully'        => 'Template set deleted successfully',
+    'template_set_deleted_successfully' => 'Template set deleted successfully',
     //Template Description
-    'Create ticket agent'       => 'Notification email that is sent to agent and admin when ticket is created',
-    'Assign ticket'             => 'Ticket assigned to an agent',
-    'Create ticket'             => 'Mail sent to client for ticket creation successful message',
-    'Check ticket'              => 'if a client wants to check ticket via customer portal then a link will be sent to client.  This link is for the client to view ticket details with ticket no, without logging in to system',
-    'Ticket reply agent'        => 'A notification is sent to agent email once client replies to the ticket',
+    'Create ticket agent' => 'Notification email that is sent to agent and admin when ticket is created',
+    'Assign ticket' => 'Ticket assigned to an agent',
+    'Create ticket' => 'Mail sent to client for ticket creation successful message',
+    'Check ticket' => 'if a client wants to check ticket via customer portal then a link will be sent to client.  This link is for the client to view ticket details with ticket no, without logging in to system',
+    'Ticket reply agent' => 'A notification is sent to agent email once client replies to the ticket',
     'Registration notification' => 'Password and username is sent on email on first registration',
-    'Reset password'            => 'Email with password reset link',
-    'Error report'              => 'Error report',
-    'Ticket creation'           => 'First notification sent by the system about the ticket creation to the client',
-    'Ticket reply'              => 'A reply made by the agent on a ticket, email notification is sent  to client and collaborators',
-    'Close ticket'              => 'Mail sent to client on closing a ticket',
-    'Create ticket by agent'    => 'An agent creates a ticket for the client in the name of client',
+    'Reset password' => 'Email with password reset link',
+    'Error report' => 'Error report',
+    'Ticket creation' => 'First notification sent by the system about the ticket creation to the client',
+    'Ticket reply' => 'A reply made by the agent on a ticket, email notification is sent  to client and collaborators',
+    'Close ticket' => 'Mail sent to client on closing a ticket',
+    'Create ticket by agent' => 'An agent creates a ticket for the client in the name of client',
     /*
       |--------------------------------------
       |  Templates Create Page
       |--------------------------------------
      */
     'template_set_to_clone' => 'Template set to clone',
-    'language'              => 'Language',
+    'language' => 'Language',
     /*
       |--------------------------------------
       |  Diagnostics Page
       |--------------------------------------
      */
-    'diagnostics'                => 'Diagnostics',
-    'from'                       => 'From',
-    'to'                         => 'To',
-    'subject'                    => 'Subject',
-    'message'                    => 'Message',
-    'send'                       => 'Send',
-    'choose_an_email'            => 'Choose an email',
-    'email_diagnostic'           => 'Email diagnostic',
-    'send-mail-to-diagnos'       => 'Send a mail to check outgoing email settings',
-    'message_has_been_sent'      => 'Message has been sent',
+    'diagnostics' => 'Diagnostics',
+    'from' => 'From',
+    'to' => 'To',
+    'subject' => 'Subject',
+    'message' => 'Message',
+    'send' => 'Send',
+    'choose_an_email' => 'Choose an email',
+    'email_diagnostic' => 'Email diagnostic',
+    'send-mail-to-diagnos' => 'Send a mail to check outgoing email settings',
+    'message_has_been_sent' => 'Message has been sent',
     'message_sent_from_php_mail' => 'Message sent from PHP-Mail',
-    'mailer_error'               => 'Mailer error',
+    'mailer_error' => 'Mailer error',
     /*
       |----------------------------------------------------------------------------------------
       | Settings Pages [English(en)]
@@ -250,204 +250,204 @@ return [
       |   Company Settings Page
       |--------------------------------------
      */
-    'country-code'                 => 'Code',
-    'company'                      => 'Company',
-    'company_settings'             => 'Company settings',
-    'website'                      => 'Website',
-    'phone'                        => 'Phone',
-    'address'                      => 'Address',
-    'landing'                      => 'Landing page',
-    'offline'                      => 'Offline page',
-    'thank'                        => 'Thank page',
-    'logo'                         => 'Logo',
-    'save'                         => 'Save',
-    'delete-logo'                  => 'Delete logo',
-    'click-delete'                 => 'Click here to delete',
-    'use_logo'                     => 'Use logo',
+    'country-code' => 'Code',
+    'company' => 'Company',
+    'company_settings' => 'Company settings',
+    'website' => 'Website',
+    'phone' => 'Phone',
+    'address' => 'Address',
+    'landing' => 'Landing page',
+    'offline' => 'Offline page',
+    'thank' => 'Thank page',
+    'logo' => 'Logo',
+    'save' => 'Save',
+    'delete-logo' => 'Delete logo',
+    'click-delete' => 'Click here to delete',
+    'use_logo' => 'Use logo',
     'company_updated_successfully' => 'Company updated successfully',
-    'company_can_not_updated'      => 'Company can not be updated',
-    'enter-country-phone-code'     => 'Enter your country\'s phone code',
-    'country-code-required-error'  => 'Code is required with phone/mobile number.',
+    'company_can_not_updated' => 'Company can not be updated',
+    'enter-country-phone-code' => 'Enter your country\'s phone code',
+    'country-code-required-error' => 'Code is required with phone/mobile number.',
     'incorrect-country-code-error' => 'Incorrect country code.',
     /*
       |--------------------------------------
       |   System Settings Page
       |--------------------------------------
      */
-    'system'                                                     => 'System',
-    'online'                                                     => 'Online',
-    'offline'                                                    => 'Offline',
-    'name/title'                                                 => 'Name/Title',
-    'pagesize'                                                   => 'Page size',
-    'url'                                                        => 'URL',
-    'default_department'                                         => 'Default department',
-    'loglevel'                                                   => 'Log level',
-    'purglog'                                                    => 'Purge logs',
-    'nameformat'                                                 => 'Name formatting',
-    'timeformat'                                                 => 'Time format',
-    'date'                                                       => 'Date',
-    'dateformat'                                                 => 'Date format',
-    'date_time'                                                  => 'Date and time format',
-    'day_date_time'                                              => 'Day, date and time format',
-    'timezone'                                                   => 'Default time Zone',
-    'Ticket-created-successfully'                                => 'Ticket created successfully!',
-    'Ticket-created-successfully2'                               => 'Ticket has been created but not verified. It will be shown in inbox once user verifies their account.',
-    'system_updated_successfully'                                => 'System updated successfully',
-    'system_can_not_updated'                                     => 'System can not updated',
-    'ticket_updated_successfully'                                => 'Ticket updated successfully',
-    'ticket_can_not_updated'                                     => 'Ticket can not updated',
-    'email_updated_successfully'                                 => 'Email updated successfully',
-    'email_can_not_updated'                                      => 'Email can not updated',
-    'select_a_time_zone'                                         => 'Select a time zone',
-    'select_a_date_time_format'                                  => 'Select a date time format',
+    'system' => 'System',
+    'online' => 'Online',
+    'offline' => 'Offline',
+    'name/title' => 'Name/Title',
+    'pagesize' => 'Page size',
+    'url' => 'URL',
+    'default_department' => 'Default department',
+    'loglevel' => 'Log level',
+    'purglog' => 'Purge logs',
+    'nameformat' => 'Name formatting',
+    'timeformat' => 'Time format',
+    'date' => 'Date',
+    'dateformat' => 'Date format',
+    'date_time' => 'Date and time format',
+    'day_date_time' => 'Day, date and time format',
+    'timezone' => 'Default time Zone',
+    'Ticket-created-successfully' => 'Ticket created successfully!',
+    'Ticket-created-successfully2' => 'Ticket has been created but not verified. It will be shown in inbox once user verifies their account.',
+    'system_updated_successfully' => 'System updated successfully',
+    'system_can_not_updated' => 'System can not updated',
+    'ticket_updated_successfully' => 'Ticket updated successfully',
+    'ticket_can_not_updated' => 'Ticket can not updated',
+    'email_updated_successfully' => 'Email updated successfully',
+    'email_can_not_updated' => 'Email can not updated',
+    'select_a_time_zone' => 'Select a time zone',
+    'select_a_date_time_format' => 'Select a date time format',
     'Ticket-has-been-created-successfully-your-ticket-number-is' => 'Ticket has been created successfully, your ticket number is',
-    'Please-save-this-for-future-reference'                      => 'Please save this for future reference',
-    'email-moble-already-taken'                                  => 'Email or mobile number has already been taken',
-    'mobile-has-been-taken'                                      => 'Mobile number has been taken already',
-    'failed-to-create-user-tcket-as-mobile-has-been-taken'       => 'Failed to create a new ticket because mobile number you entered is assocated with a user. But other details you entered are not matching the user details. Please verify user details or create a new user',
-    'rtl'                                                        => 'RTL (Right to left)',
-    'the_rtl_support_is_only_applicable_to_the_outgoing_mails'   => 'The RTL support is only applicable to the outgoing mails',
-    'user_set_ticket_status'                                     => 'Allow users to set ticket status',
-    'send_otp_for_account_verfication'                           => 'Send OTP to users',
-    'otp_usage_info'                                             => 'If you disallow unverified users to create ticket, we\'ll send an email with verification link and an sms with OTP code to users. If email is set as non mandatory users will recieve username and password on their mobile. [NOTE: SMS will be sent using Faveo SMS plugin].',
-    'send_otp_title_message'                                     => 'Send OTP for user account verification, reset password and mobile number verification',
-    'allow_unverified_users_to_create_ticket'                    => 'Allow unverified users to create tickets',
-    'make-email-mandatroy'                                       => 'Make email mandatory for ticket/user creation',
-    'email_man_info'                                             => 'If you make email not mandatory, users will be able to register without email. We recommend you to disallow unverified users to create ticket so that users can recieve notifications on their mobile number and login to thier account using the username and password they recieve on their mobile number.',
+    'Please-save-this-for-future-reference' => 'Please save this for future reference',
+    'email-moble-already-taken' => 'Email or mobile number has already been taken',
+    'mobile-has-been-taken' => 'Mobile number has been taken already',
+    'failed-to-create-user-tcket-as-mobile-has-been-taken' => 'Failed to create a new ticket because mobile number you entered is assocated with a user. But other details you entered are not matching the user details. Please verify user details or create a new user',
+    'rtl' => 'RTL (Right to left)',
+    'the_rtl_support_is_only_applicable_to_the_outgoing_mails' => 'The RTL support is only applicable to the outgoing mails',
+    'user_set_ticket_status' => 'Allow users to set ticket status',
+    'send_otp_for_account_verfication' => 'Send OTP to users',
+    'otp_usage_info' => 'If you disallow unverified users to create ticket, we\'ll send an email with verification link and an sms with OTP code to users. If email is set as non mandatory users will recieve username and password on their mobile. [NOTE: SMS will be sent using Faveo SMS plugin].',
+    'send_otp_title_message' => 'Send OTP for user account verification, reset password and mobile number verification',
+    'allow_unverified_users_to_create_ticket' => 'Allow unverified users to create tickets',
+    'make-email-mandatroy' => 'Make email mandatory for ticket/user creation',
+    'email_man_info' => 'If you make email not mandatory, users will be able to register without email. We recommend you to disallow unverified users to create ticket so that users can recieve notifications on their mobile number and login to thier account using the username and password they recieve on their mobile number.',
     /*
       |--------------------------------------
       |   Email Settings Page
       |--------------------------------------
      */
-    'email'                               => 'Email',
-    'email-settings'                      => 'Email settings',
-    'default_template'                    => 'Default template set:',
-    'default_system_email'                => 'Default system email:',
-    'default_alert_email'                 => 'Default alert email:',
-    'admin_email'                         => 'Admins email address:',
-    'email_fetch'                         => 'Email fetching:',
-    'enable'                              => 'Enable',
-    'default_MTA'                         => 'Default MTA',
-    'fetch_auto-corn'                     => 'Fetch on auto-cron',
-    'strip_quoted_reply'                  => 'Strip quoted reply',
-    'reply_separator'                     => 'Reply separator tag',
-    'accept_all_email'                    => 'Accept all emails',
-    'accept_email_unknown'                => 'Accept email from unknown users',
-    'accept_email_collab'                 => 'Accept email collaborators',
+    'email' => 'Email',
+    'email-settings' => 'Email settings',
+    'default_template' => 'Default template set:',
+    'default_system_email' => 'Default system email:',
+    'default_alert_email' => 'Default alert email:',
+    'admin_email' => 'Admins email address:',
+    'email_fetch' => 'Email fetching:',
+    'enable' => 'Enable',
+    'default_MTA' => 'Default MTA',
+    'fetch_auto-corn' => 'Fetch on auto-cron',
+    'strip_quoted_reply' => 'Strip quoted reply',
+    'reply_separator' => 'Reply separator tag',
+    'accept_all_email' => 'Accept all emails',
+    'accept_email_unknown' => 'Accept email from unknown users',
+    'accept_email_collab' => 'Accept email collaborators',
     'automatically_and_collab_from_email' => 'Automatically add collaborators from email fields',
-    'default_alert_email'                 => 'Default alert email',
-    'attachments'                         => 'Attachments',
-    'email_attahment_user'                => 'Email attachments to the user',
-    'cron_notification'                   => 'Enable notification cron',
-    'cron'                                => 'Job scheduler',
-    'cron-jobs'                           => 'Cron jobs',
-    'crone-url-message'                   => "These are Faveo's job scheduler (cron job) URL for your system.",
-    'clipboard-copy-message'              => 'Copied to clipboard.',
-    'click'                               => 'Click here',
-    'check-cron-set'                      => 'to check how to set cron jobs on your server.',
-    'notification-email'                  => 'Daily Summary',
-    'click-url-copy'                      => 'Click here to copy URL',
-    'job-scheduler-error'                 => 'Job scheduler can not be updated.',
-    'job-scheduler-success'               => 'Job scheduler updated successfully.',
+    'default_alert_email' => 'Default alert email',
+    'attachments' => 'Attachments',
+    'email_attahment_user' => 'Email attachments to the user',
+    'cron_notification' => 'Enable notification cron',
+    'cron' => 'Job scheduler',
+    'cron-jobs' => 'Cron jobs',
+    'crone-url-message' => "These are Faveo's job scheduler (cron job) URL for your system.",
+    'clipboard-copy-message' => 'Copied to clipboard.',
+    'click' => 'Click here',
+    'check-cron-set' => 'to check how to set cron jobs on your server.',
+    'notification-email' => 'Daily Summary',
+    'click-url-copy' => 'Click here to copy URL',
+    'job-scheduler-error' => 'Job scheduler can not be updated.',
+    'job-scheduler-success' => 'Job scheduler updated successfully.',
     /*
       |--------------------------------------
       |   Ticket Settings Page
       |--------------------------------------
      */
-    'ticket'                             => 'Ticket',
-    'ticket-setting'                     => 'Ticket settings',
-    'default_ticket_number_format'       => 'Default ticket number format',
-    'default_ticket_number_sequence'     => 'Default ticket number sequence',
-    'default_status'                     => 'Default status',
-    'default_priority'                   => 'Default priority',
-    'default_sla'                        => 'Default SLA',
-    'default_help_topic'                 => 'Default help topic',
-    'maximum_open_tickets'               => 'Maximum open tickets',
+    'ticket' => 'Ticket',
+    'ticket-setting' => 'Ticket settings',
+    'default_ticket_number_format' => 'Default ticket number format',
+    'default_ticket_number_sequence' => 'Default ticket number sequence',
+    'default_status' => 'Default status',
+    'default_priority' => 'Default priority',
+    'default_sla' => 'Default SLA',
+    'default_help_topic' => 'Default help topic',
+    'maximum_open_tickets' => 'Maximum open tickets',
     'agent_collision_avoidance_duration' => 'Agent collision avoidance duration',
-    'human_verification'                 => 'Human verification',
-    'claim_on_response'                  => 'Claim on response',
-    'assigned_tickets'                   => 'Assigned tickets',
-    'answered_tickets'                   => 'Answered tickets',
-    'agent_identity_masking'             => 'Agent identity masking',
-    'enable_HTML_ticket_thread'          => 'Enable HTML ticket thread',
-    'allow_client_updates'               => 'Allow client updates',
-    'lock_ticket_frequency'              => 'Lock tickets',
-    'only-once'                          => 'Only once',
-    'frequently'                         => 'Frequently',
-    'reload-now'                         => 'Reload now',
-    'ticket-lock-inactive'               => 'You have been inactive for a while. Please reload the page.',
-    'make-system-default-mail'           => 'Make this email system\'s default email',
-    'thread'                             => 'Thread',
-    'labels'                             => 'Labels',
+    'human_verification' => 'Human verification',
+    'claim_on_response' => 'Claim on response',
+    'assigned_tickets' => 'Assigned tickets',
+    'answered_tickets' => 'Answered tickets',
+    'agent_identity_masking' => 'Agent identity masking',
+    'enable_HTML_ticket_thread' => 'Enable HTML ticket thread',
+    'allow_client_updates' => 'Allow client updates',
+    'lock_ticket_frequency' => 'Lock tickets',
+    'only-once' => 'Only once',
+    'frequently' => 'Frequently',
+    'reload-now' => 'Reload now',
+    'ticket-lock-inactive' => 'You have been inactive for a while. Please reload the page.',
+    'make-system-default-mail' => 'Make this email system\'s default email',
+    'thread' => 'Thread',
+    'labels' => 'Labels',
     /*
       |--------------------------------------
       |   Access Settings Page
       |--------------------------------------
      */
-    'access'                                           => 'Access',
-    'expiration_policy'                                => 'Password expiration policy',
-    'allow_password_resets'                            => 'Allow password resets',
-    'reset_token_expiration'                           => 'Reset token expiration',
-    'agent_session_timeout'                            => 'Agent session timeout',
-    'bind_agent_session_IP'                            => 'Bind agent session to IP',
-    'registration_required'                            => 'Registration required',
+    'access' => 'Access',
+    'expiration_policy' => 'Password expiration policy',
+    'allow_password_resets' => 'Allow password resets',
+    'reset_token_expiration' => 'Reset token expiration',
+    'agent_session_timeout' => 'Agent session timeout',
+    'bind_agent_session_IP' => 'Bind agent session to IP',
+    'registration_required' => 'Registration required',
     'require_registration_and_login_to_create_tickets' => 'Require registration and login to create tickets',
-    'registration_method'                              => 'Registration method',
-    'user_session_timeout'                             => 'User session timeout',
-    'client_quick_access'                              => 'Client quick access',
-    'cron'                                             => 'Cron',
-    'cron_settings'                                    => 'Cron settings',
-    'system-settings'                                  => 'System settings',
-    'settings-2'                                       => 'Settings',
+    'registration_method' => 'Registration method',
+    'user_session_timeout' => 'User session timeout',
+    'client_quick_access' => 'Client quick access',
+    'cron' => 'Cron',
+    'cron_settings' => 'Cron settings',
+    'system-settings' => 'System settings',
+    'settings-2' => 'Settings',
     /*
       |--------------------------------------
       |   Auto-Response Settings Page
       |--------------------------------------
      */
-    'auto_responce'                      => 'Auto response',
-    'auto_responce-settings'             => 'Auto response settings',
-    'new_ticket'                         => 'New ticket',
-    'new_ticket_by_agent'                => 'New ticket by agent',
-    'new_message'                        => 'New message',
-    'submitter'                          => 'Submitter : ',
-    'send_receipt_confirmation'          => 'Send receipt confirmation',
-    'participants'                       => 'Participants : ',
-    'send_new_activity_notice'           => 'Send new activity notice',
-    'overlimit_notice'                   => 'Overlimit notice',
-    'email_attachments_to_the_user'      => 'Email attachments to the user',
+    'auto_responce' => 'Auto response',
+    'auto_responce-settings' => 'Auto response settings',
+    'new_ticket' => 'New ticket',
+    'new_ticket_by_agent' => 'New ticket by agent',
+    'new_message' => 'New message',
+    'submitter' => 'Submitter : ',
+    'send_receipt_confirmation' => 'Send receipt confirmation',
+    'participants' => 'Participants : ',
+    'send_new_activity_notice' => 'Send new activity notice',
+    'overlimit_notice' => 'Overlimit notice',
+    'email_attachments_to_the_user' => 'Email attachments to the user',
     'auto_response_updated_successfully' => 'Auto response updated successfully',
-    'auto_response_can_not_updated'      => 'Auto response can not be updated',
+    'auto_response_can_not_updated' => 'Auto response can not be updated',
 
     /*
       |--------------------------------------
       |   Alert & Notice Settings Page
       |--------------------------------------
      */
-    'disable'                                               => 'Disable',
-    'admin_email_2'                                         => 'Admin email',
-    'alert_notices'                                         => 'Alert and notices',
-    'alert_notices_setitngs'                                => 'Alert and notice settings',
-    'new_ticket_alert'                                      => 'New ticket alert',
-    'department_manager'                                    => 'Department manager',
-    'department_members'                                    => 'Department members',
-    'organization_account_manager'                          => 'Organization account manager',
-    'new_message_alert'                                     => 'New message alert',
-    'last_respondent'                                       => 'Last respondent',
-    'assigned_agent_team'                                   => 'Assigned agent/team',
-    'new_internal_note_alert'                               => 'New internal note alert',
-    'ticket_assignment_alert'                               => 'Ticket assignment alert',
-    'team_lead'                                             => 'Team lead',
-    'team_members'                                          => 'Team members',
-    'ticket_transfer_alert'                                 => 'Ticket transfer alert',
-    'overdue_ticket_alert'                                  => 'Overdue ticket alert ',
-    'system_alerts'                                         => 'System alerts',
-    'system_errors'                                         => 'System errors',
-    'SQL_errors'                                            => 'SQL errors',
-    'excessive_failed_login_attempts'                       => 'Excessive failed login attempts',
-    'system_error_reports'                                  => 'System error reports',
+    'disable' => 'Disable',
+    'admin_email_2' => 'Admin email',
+    'alert_notices' => 'Alert and notices',
+    'alert_notices_setitngs' => 'Alert and notice settings',
+    'new_ticket_alert' => 'New ticket alert',
+    'department_manager' => 'Department manager',
+    'department_members' => 'Department members',
+    'organization_account_manager' => 'Organization account manager',
+    'new_message_alert' => 'New message alert',
+    'last_respondent' => 'Last respondent',
+    'assigned_agent_team' => 'Assigned agent/team',
+    'new_internal_note_alert' => 'New internal note alert',
+    'ticket_assignment_alert' => 'Ticket assignment alert',
+    'team_lead' => 'Team lead',
+    'team_members' => 'Team members',
+    'ticket_transfer_alert' => 'Ticket transfer alert',
+    'overdue_ticket_alert' => 'Overdue ticket alert ',
+    'system_alerts' => 'System alerts',
+    'system_errors' => 'System errors',
+    'SQL_errors' => 'SQL errors',
+    'excessive_failed_login_attempts' => 'Excessive failed login attempts',
+    'system_error_reports' => 'System error reports',
     'Send_app_crash_reports_to_help_Ladybird_improve_Faveo' => 'Send app crash reports to help Ladybird improve Faveo',
-    'alert_&_notices_updated_successfully'                  => 'Alert and notices updated successfully',
-    'alert_&_notices_can_not_updated'                       => 'Alert and notices can not be updated',
+    'alert_&_notices_updated_successfully' => 'Alert and notices updated successfully',
+    'alert_&_notices_can_not_updated' => 'Alert and notices can not be updated',
 
     /*
       |-----------------------------------------------
@@ -455,7 +455,7 @@ return [
       |-----------------------------------------------
      */
     'current_ratings' => 'Current ratings',
-    'edit_ratings'    => 'Edit ratings',
+    'edit_ratings' => 'Edit ratings',
 
     /*
       |-------------------------------------------------
@@ -469,29 +469,29 @@ return [
       | Language page
       |------------------------------------------------
      */
-    'default'            => 'default',
-    'language-settings'  => 'Language settings',
-    'iso-code'           => 'ISO-CODE',
-    'download'           => 'Download',
-    'upload_file'        => 'Upload file',
-    'enter_iso-code'     => 'Enter ISO code',
-    'eg.'                => 'Example',
-    'for'                => 'for',
-    'english'            => 'English',
-    'language-name'      => 'Language name',
-    'file'               => 'File',
-    'read-more'          => 'Read more.',
-    'enable_lang'        => 'Enable it.',
-    'add-lang-package'   => 'Add new language package',
-    'package_exist'      => 'Package already exists.',
-    'iso-code-error'     => 'Error in ISO code. enter correct ISO code.',
-    'zipp-error'         => 'Error in zip file. Zip must contian language PHP files only.',
-    'upload-success'     => 'Uploaded successfully.',
-    'file-error'         => 'Error in file or invalid file.',
-    'delete-success'     => 'Language package deleted successfully.',
+    'default' => 'default',
+    'language-settings' => 'Language settings',
+    'iso-code' => 'ISO-CODE',
+    'download' => 'Download',
+    'upload_file' => 'Upload file',
+    'enter_iso-code' => 'Enter ISO code',
+    'eg.' => 'Example',
+    'for' => 'for',
+    'english' => 'English',
+    'language-name' => 'Language name',
+    'file' => 'File',
+    'read-more' => 'Read more.',
+    'enable_lang' => 'Enable it.',
+    'add-lang-package' => 'Add new language package',
+    'package_exist' => 'Package already exists.',
+    'iso-code-error' => 'Error in ISO code. enter correct ISO code.',
+    'zipp-error' => 'Error in zip file. Zip must contian language PHP files only.',
+    'upload-success' => 'Uploaded successfully.',
+    'file-error' => 'Error in file or invalid file.',
+    'delete-success' => 'Language package deleted successfully.',
     'lang-doesnot-exist' => 'Language package does not exist.',
-    'active-lang-error'  => 'Language package can not be deleted when it is active.',
-    'language-error'     => 'Language package not found in your lang directory.',
+    'active-lang-error' => 'Language package can not be deleted when it is active.',
+    'language-error' => 'Language package not found in your lang directory.',
     'lang-fallback-lang' => 'Can not delete system\'s defualt fallback language',
 
     /*
@@ -499,18 +499,18 @@ return [
       | Plugin Settings
       |--------------------------------------
      */
-    'add_plugin'            => 'Add plugin',
-    'plugins'               => 'Plugins',
-    'upload'                => 'Upload',
-    'plugins-list'          => 'List of plugins',
-    'plugin-exists'         => 'Plugin already exists',
-    'plugin-installed'      => 'Plugin installed successfully.',
-    'plugin-path-missing'   => 'Plugin file path is not exist',
-    'no-plugin-file'        => 'Their is no ',
+    'add_plugin' => 'Add plugin',
+    'plugins' => 'Plugins',
+    'upload' => 'Upload',
+    'plugins-list' => 'List of plugins',
+    'plugin-exists' => 'Plugin already exists',
+    'plugin-installed' => 'Plugin installed successfully.',
+    'plugin-path-missing' => 'Plugin file path is not exist',
+    'no-plugin-file' => 'Their is no ',
     'plugin-config-missing' => 'Their is no <b>config.php or ServiceProvider.php</b>',
-    'plugin-info'           => 'Are you a coder? We encourage you to write your own plugins and make\'em available for the community.',
-    'plugin-info-pro'       => ' to checkout the plugins available with Pro edition.',
-    'click-here'            => 'Click here',
+    'plugin-info' => 'Are you a coder? We encourage you to write your own plugins and make\'em available for the community.',
+    'plugin-info-pro' => ' to checkout the plugins available with Pro edition.',
+    'click-here' => 'Click here',
     /*
       |----------------------------------------------------------------------------------------
       | Manage Pages [English(en)]
@@ -527,115 +527,115 @@ return [
       |  Help Topic index Page
       |--------------------------------------
      */
-    'help_topics'       => 'Help topics',
-    'topic'             => 'Topic',
-    'type'              => 'Type',
-    'priority'          => 'Priority',
-    'last_updated'      => 'Last updated',
+    'help_topics' => 'Help topics',
+    'topic' => 'Topic',
+    'type' => 'Type',
+    'priority' => 'Priority',
+    'last_updated' => 'Last updated',
     'create_help_topic' => 'Create help topic',
-    'action'            => 'Actions',
+    'action' => 'Actions',
     /*
       |--------------------------------------
       |  Help Topic Create Page
       |--------------------------------------
      */
-    'active'                                => 'Active',
-    'disabled'                              => 'Disabled',
-    'public'                                => 'Public',
-    'private'                               => 'Private',
-    'parent_topic'                          => 'Parent topic',
-    'Custom_form'                           => 'Custom form',
-    'SLA_plan'                              => 'SLA plan',
-    'sla-plans'                             => 'SLA plans',
-    'auto_assign'                           => 'Auto assign',
-    'auto_respons'                          => 'Auto response',
-    'ticket_number_format'                  => 'Ticket number format',
-    'system_default'                        => 'System default',
-    'custom'                                => 'Custom',
-    'internal_notes'                        => 'Internal notes',
-    'select_a_parent_topic'                 => 'Select a parent topic',
-    'custom_form'                           => 'Custom form',
-    'select_a_form'                         => 'Select a form',
-    'select_a_department'                   => 'Select a department',
-    'departments'                           => 'Departments',
-    'select_a_priority'                     => 'Select a priority',
-    'priorities'                            => 'Priorities',
-    'select_a_sla_plan'                     => 'Select a SLA plan',
-    'sla_plans'                             => 'SLA plans',
-    'select_an_agent'                       => 'Select an agent',
-    'helptopic_created_successfully'        => 'Help topic created successfully',
-    'helptopic_can_not_create'              => 'Help topic can not be created',
-    'helptopic_updated_successfully'        => 'Help topic updated successfully',
-    'helptopic_can_not_update'              => 'Help topic can not be updated',
-    'you_cannot_delete_default_department'  => 'You cannot delete default department',
+    'active' => 'Active',
+    'disabled' => 'Disabled',
+    'public' => 'Public',
+    'private' => 'Private',
+    'parent_topic' => 'Parent topic',
+    'Custom_form' => 'Custom form',
+    'SLA_plan' => 'SLA plan',
+    'sla-plans' => 'SLA plans',
+    'auto_assign' => 'Auto assign',
+    'auto_respons' => 'Auto response',
+    'ticket_number_format' => 'Ticket number format',
+    'system_default' => 'System default',
+    'custom' => 'Custom',
+    'internal_notes' => 'Internal notes',
+    'select_a_parent_topic' => 'Select a parent topic',
+    'custom_form' => 'Custom form',
+    'select_a_form' => 'Select a form',
+    'select_a_department' => 'Select a department',
+    'departments' => 'Departments',
+    'select_a_priority' => 'Select a priority',
+    'priorities' => 'Priorities',
+    'select_a_sla_plan' => 'Select a SLA plan',
+    'sla_plans' => 'SLA plans',
+    'select_an_agent' => 'Select an agent',
+    'helptopic_created_successfully' => 'Help topic created successfully',
+    'helptopic_can_not_create' => 'Help topic can not be created',
+    'helptopic_updated_successfully' => 'Help topic updated successfully',
+    'helptopic_can_not_update' => 'Help topic can not be updated',
+    'you_cannot_delete_default_department' => 'You cannot delete default department',
     'have_been_moved_to_default_help_topic' => 'have been moved to default help topic',
-    'helptopic_deleted_successfully'        => 'Helptopic deleted successfully',
-    'make-default-helptopic'                => 'Make system\'s default help topic',
+    'helptopic_deleted_successfully' => 'Helptopic deleted successfully',
+    'make-default-helptopic' => 'Make system\'s default help topic',
     /*
       |--------------------------------------
       |  SLA plan Index Page
       |--------------------------------------
      */
-    'sla_plans'    => 'SLA plans',
-    'create_SLA'   => 'Create a SLA',
+    'sla_plans' => 'SLA plans',
+    'create_SLA' => 'Create a SLA',
     'grace_period' => 'Grace period',
-    'added_date'   => 'Added date',
+    'added_date' => 'Added date',
     /*
       |--------------------------------------
       |  SLA plan Create Page
       |--------------------------------------
      */
-    'transient'                                            => 'Transient',
-    'ticket_overdue_alert'                                 => 'Ticket overdue alerts',
-    'sla_plan_created_successfully'                        => 'SLA plan created successfully',
-    'sla_plan_can_not_create'                              => 'SLA plan can not be created',
-    'sla_plan_updated_successfully'                        => 'SLA plan updated successfully',
-    'sla_plan_can_not_update'                              => 'SLA plan can not be updated',
-    'you_cannot_delete_default_department'                 => 'You cannot delete default department',
-    'have_been_moved_to_default_sla'                       => 'have been moved to the default SLA',
+    'transient' => 'Transient',
+    'ticket_overdue_alert' => 'Ticket overdue alerts',
+    'sla_plan_created_successfully' => 'SLA plan created successfully',
+    'sla_plan_can_not_create' => 'SLA plan can not be created',
+    'sla_plan_updated_successfully' => 'SLA plan updated successfully',
+    'sla_plan_can_not_update' => 'SLA plan can not be updated',
+    'you_cannot_delete_default_department' => 'You cannot delete default department',
+    'have_been_moved_to_default_sla' => 'have been moved to the default SLA',
     'associated_department_have_been_moved_to_default_sla' => 'Associated department have been moved to default SLA',
     'associated_help_topic_have_been_moved_to_default_sla' => 'Associated help topic have been moved to default SLA',
-    'sla_plan_deleted_successfully'                        => 'SLA plan deleted successfully',
-    'sla_plan_can_not_delete'                              => 'SLA plan can not be deleted',
-    'make-default-sla'                                     => 'Make system\'s default SLA plan',
+    'sla_plan_deleted_successfully' => 'SLA plan deleted successfully',
+    'sla_plan_can_not_delete' => 'SLA plan can not be deleted',
+    'make-default-sla' => 'Make system\'s default SLA plan',
     /*
       |--------------------------------------
       |  Work Flow
       |--------------------------------------
      */
-    'workflow'                      => 'Workflow',
-    'ticket_workflow'               => 'Ticket workflow',
-    'create_workflow'               => 'Create workflow',
-    'edit_workflow'                 => 'Edit workflow',
-    'updated'                       => 'Updated',
-    'target'                        => 'Target',
-    'target_channel'                => 'Target channel',
-    'execution_order'               => 'Execution order',
-    'target_channel'                => 'Target channel',
-    'workflow_rules'                => 'Workflow rules',
-    'workflow_action'               => 'Workflow action',
-    'rules'                         => 'Rules',
-    'order'                         => 'Order',
-    'condition'                     => 'Condition',
-    'statement'                     => 'Statement',
-    'select_a_channel'              => 'Select a channel',
-    'body'                          => 'Body',
-    'select_one'                    => 'Select one',
-    'equal_to'                      => 'Equal to',
-    'not_equal_to'                  => 'Not equal to',
-    'contains'                      => 'Contains',
-    'does_not_contain'              => 'Does not contain',
-    'starts_with'                   => 'Starts with',
-    'ends_with'                     => 'Ends with',
-    'select_an_action'              => 'Select an action',
-    'reject_ticket'                 => 'Reject ticket',
-    'set_department'                => 'Set department',
-    'set_priority'                  => 'Set priority',
-    'set_sla_plan'                  => 'Set SLA plan',
-    'assign_team'                   => 'Assign team',
-    'assign_agent'                  => 'Assign agent',
-    'set_help_topic'                => 'Set help topic',
-    'set_ticket_status'             => 'Set ticket status',
+    'workflow' => 'Workflow',
+    'ticket_workflow' => 'Ticket workflow',
+    'create_workflow' => 'Create workflow',
+    'edit_workflow' => 'Edit workflow',
+    'updated' => 'Updated',
+    'target' => 'Target',
+    'target_channel' => 'Target channel',
+    'execution_order' => 'Execution order',
+    'target_channel' => 'Target channel',
+    'workflow_rules' => 'Workflow rules',
+    'workflow_action' => 'Workflow action',
+    'rules' => 'Rules',
+    'order' => 'Order',
+    'condition' => 'Condition',
+    'statement' => 'Statement',
+    'select_a_channel' => 'Select a channel',
+    'body' => 'Body',
+    'select_one' => 'Select one',
+    'equal_to' => 'Equal to',
+    'not_equal_to' => 'Not equal to',
+    'contains' => 'Contains',
+    'does_not_contain' => 'Does not contain',
+    'starts_with' => 'Starts with',
+    'ends_with' => 'Ends with',
+    'select_an_action' => 'Select an action',
+    'reject_ticket' => 'Reject ticket',
+    'set_department' => 'Set department',
+    'set_priority' => 'Set priority',
+    'set_sla_plan' => 'Set SLA plan',
+    'assign_team' => 'Assign team',
+    'assign_agent' => 'Assign agent',
+    'set_help_topic' => 'Set help topic',
+    'set_ticket_status' => 'Set ticket status',
     'workflow_created_successfully' => 'Workflow created successfully',
     'workflow_updated_successfully' => 'Workflow updated successfully',
     'workflow_deleted_successfully' => 'Workflow deleted successfully',
@@ -645,57 +645,57 @@ return [
       |  Form Create Page
       |--------------------------------------
      */
-    'title'                                 => 'Title',
-    'instruction'                           => 'Instruction',
-    'label'                                 => 'Label',
-    'visibility'                            => 'Visibility',
-    'variable'                              => 'Variable',
-    'create_form'                           => 'Create form',
-    'forms'                                 => 'Forms',
-    'form_name'                             => 'Form name',
-    'view_this_form'                        => 'View this form',
-    'delete_from'                           => 'Delete form',
-    'are_you_sure_you_want_to_delete'       => 'Are you sure you want to delete',
-    'close'                                 => 'Close',
-    'instructions'                          => 'Instructions',
-    'instructions_on_creating_form'         => "Select field type you want to add to the form below and click on 'Type' dropdown. Don't forget to set field options if type is select, checkbox or radio. Separate each option by a comma. After you finish creating the form, you can save the form by clicking 'save form' button",
-    'form_properties'                       => 'Form properties',
-    'adding_fields'                         => 'Adding fields',
+    'title' => 'Title',
+    'instruction' => 'Instruction',
+    'label' => 'Label',
+    'visibility' => 'Visibility',
+    'variable' => 'Variable',
+    'create_form' => 'Create form',
+    'forms' => 'Forms',
+    'form_name' => 'Form name',
+    'view_this_form' => 'View this form',
+    'delete_from' => 'Delete form',
+    'are_you_sure_you_want_to_delete' => 'Are you sure you want to delete',
+    'close' => 'Close',
+    'instructions' => 'Instructions',
+    'instructions_on_creating_form' => "Select field type you want to add to the form below and click on 'Type' dropdown. Don't forget to set field options if type is select, checkbox or radio. Separate each option by a comma. After you finish creating the form, you can save the form by clicking 'save form' button",
+    'form_properties' => 'Form properties',
+    'adding_fields' => 'Adding fields',
     'click_add_fields_button_to_add_fields' => "Click <b>'Add fields'</b> button to add fields",
-    'add_fields'                            => 'Add fields',
-    'save_form'                             => 'Save form',
-    'label'                                 => 'Label',
-    'name'                                  => 'Name',
-    'type'                                  => 'Type',
-    'values(selected_fields)'               => 'Values (Selected fields)',
-    'required'                              => 'Required',
-    'Action'                                => 'Action',
-    'remove'                                => 'Remove',
-    'form_deleted_successfully'             => 'Form deleted successfully',
-    'successfully_created_form'             => 'Successfully created form',
-    'please_fill_form_name'                 => 'Please fill form name',
-    'category_inserted_successfully'        => 'Category inserted successfully',
-    'category_not_inserted'                 => 'Category not inserted',
-    'category_updated_successfully'         => 'Category updated successfully',
-    'category_not_updated'                  => 'Category not updated',
-    'category_deleted_successfully'         => 'Category deleted successfully',
-    'category_not_deleted'                  => 'Category not deleted',
-    'article_inserted_successfully'         => 'Article inserted successfully',
-    'article_not_inserted'                  => 'Article not inserted',
-    'article_updated_successfully'          => 'Article updated successfully',
-    'article_not_updated'                   => 'Article not updated',
-    'article_deleted_successfully'          => 'Article deleted successfully',
-    'article_not_deleted'                   => 'Article not deleted',
-    'article_can_not_deleted'               => 'Article can not be deleted',
-    'page_created_successfully'             => 'Page created successfully',
-    'your_page_updated_successfully'        => 'Your page updated successfully',
-    'page_deleted_successfully'             => 'Page deleted successfully',
-    'settings_updated_successfully'         => 'Settings updated successfully',
-    'settings_can_not_updated'              => 'Settings can not be updated',
-    'can_not_process'                       => 'Can not process',
-    'comment_published'                     => 'Comment published',
-    'comment_deleted'                       => 'Comment deleted',
-    'publish_time'                          => 'Publish time',
+    'add_fields' => 'Add fields',
+    'save_form' => 'Save form',
+    'label' => 'Label',
+    'name' => 'Name',
+    'type' => 'Type',
+    'values(selected_fields)' => 'Values (Selected fields)',
+    'required' => 'Required',
+    'Action' => 'Action',
+    'remove' => 'Remove',
+    'form_deleted_successfully' => 'Form deleted successfully',
+    'successfully_created_form' => 'Successfully created form',
+    'please_fill_form_name' => 'Please fill form name',
+    'category_inserted_successfully' => 'Category inserted successfully',
+    'category_not_inserted' => 'Category not inserted',
+    'category_updated_successfully' => 'Category updated successfully',
+    'category_not_updated' => 'Category not updated',
+    'category_deleted_successfully' => 'Category deleted successfully',
+    'category_not_deleted' => 'Category not deleted',
+    'article_inserted_successfully' => 'Article inserted successfully',
+    'article_not_inserted' => 'Article not inserted',
+    'article_updated_successfully' => 'Article updated successfully',
+    'article_not_updated' => 'Article not updated',
+    'article_deleted_successfully' => 'Article deleted successfully',
+    'article_not_deleted' => 'Article not deleted',
+    'article_can_not_deleted' => 'Article can not be deleted',
+    'page_created_successfully' => 'Page created successfully',
+    'your_page_updated_successfully' => 'Your page updated successfully',
+    'page_deleted_successfully' => 'Page deleted successfully',
+    'settings_updated_successfully' => 'Settings updated successfully',
+    'settings_can_not_updated' => 'Settings can not be updated',
+    'can_not_process' => 'Can not process',
+    'comment_published' => 'Comment published',
+    'comment_deleted' => 'Comment deleted',
+    'publish_time' => 'Publish time',
     /*
       |----------------------------------------------------------------------------------------
       | Theme Pages [English(en)]
@@ -712,7 +712,7 @@ return [
       |  Footer Pages
       |--------------------------------------
      */
-    'footer'  => 'Footer',
+    'footer' => 'Footer',
     'footer1' => 'Footer1',
     'footer2' => 'Footer2',
     'footer3' => 'Footer3',
@@ -722,13 +722,13 @@ return [
       |  Custom alert box
       |--------------------------------------
      */
-    'ok'             => 'Ok',
-    'cancel'         => 'Cancel',
-    'select-ticket'  => 'Please select tickets.',
-    'confirm'        => 'Are you sure?',
+    'ok' => 'Ok',
+    'cancel' => 'Cancel',
+    'select-ticket' => 'Please select tickets.',
+    'confirm' => 'Are you sure?',
     'delete-tickets' => 'Delete tickets',
-    'close-tickets'  => 'Close tickets',
-    'open-tickets'   => 'Open tickets',
+    'close-tickets' => 'Close tickets',
+    'open-tickets' => 'Open tickets',
     /*
       |----------------------------------------------------------------------------------------
       | Staff Pages [English(en)]
@@ -740,158 +740,158 @@ return [
       |
      */
     'are_you_sure' => 'Are you sure',
-    'staffs'       => 'Staff',
-    'name'         => 'Name',
-    'user_name'    => 'User name',
-    'status'       => 'Status',
-    'group'        => 'Group',
-    'department'   => 'Department',
-    'created'      => 'Created',
-    'lastlogin'    => 'Last login',
-    'createagent'  => 'Create an agent',
-    'delete'       => 'Delete',
-    'agents'       => 'Agents',
-    'create'       => 'Create',
-    'edit'         => 'Edit',
-    'departments'  => 'Departments',
-    'groups'       => 'Groups',
-    'time_zones'   => 'Time zones',
+    'staffs' => 'Staff',
+    'name' => 'Name',
+    'user_name' => 'User name',
+    'status' => 'Status',
+    'group' => 'Group',
+    'department' => 'Department',
+    'created' => 'Created',
+    'lastlogin' => 'Last login',
+    'createagent' => 'Create an agent',
+    'delete' => 'Delete',
+    'agents' => 'Agents',
+    'create' => 'Create',
+    'edit' => 'Edit',
+    'departments' => 'Departments',
+    'groups' => 'Groups',
+    'time_zones' => 'Time zones',
     /*
       |--------------------------------------
       |  Staff Create Page
       |--------------------------------------
      */
-    'create_agent'                            => 'Create agent',
-    'first_name'                              => 'First name',
-    'last_name'                               => 'Last name',
-    'mobile_number'                           => 'Mobile number',
-    'agent_signature'                         => 'Agent signature',
-    'account_status_setting'                  => 'Account status and setting',
-    'account_type'                            => 'Account type',
-    'admin'                                   => 'Admin',
-    'agent'                                   => 'Agent',
-    'account_status'                          => 'Account status',
-    'locked'                                  => 'Locked',
-    'assigned_group'                          => 'Assigned group',
-    'primary_department'                      => 'Primary department',
-    'agent_time_zone'                         => 'Agent time zone',
-    'day_light_saving'                        => 'Day light saving',
-    'limit_access'                            => 'Limit access',
-    'directory_listing'                       => 'Directory listing',
-    'vocation_mode'                           => 'Vocation mode',
-    'assigned_team'                           => 'Assigned team',
+    'create_agent' => 'Create agent',
+    'first_name' => 'First name',
+    'last_name' => 'Last name',
+    'mobile_number' => 'Mobile number',
+    'agent_signature' => 'Agent signature',
+    'account_status_setting' => 'Account status and setting',
+    'account_type' => 'Account type',
+    'admin' => 'Admin',
+    'agent' => 'Agent',
+    'account_status' => 'Account status',
+    'locked' => 'Locked',
+    'assigned_group' => 'Assigned group',
+    'primary_department' => 'Primary department',
+    'agent_time_zone' => 'Agent time zone',
+    'day_light_saving' => 'Day light saving',
+    'limit_access' => 'Limit access',
+    'directory_listing' => 'Directory listing',
+    'vocation_mode' => 'Vocation mode',
+    'assigned_team' => 'Assigned team',
     'agent_send_mail_error_on_agent_creation' => 'Some error occurred while sending mail to the agent. Please check email settings and try again',
-    'agent_creation_success'                  => 'Agent created sucessfully',
-    'failed_to_create_agent'                  => 'Failed to create agent',
-    'failed_to_edit_agent'                    => 'Failed to edit agent',
-    'agent_updated_sucessfully'               => 'Agent updated sucessfully',
-    'unable_to_update_agent'                  => 'Unable to update agent',
-    'agent_deleted_sucessfully'               => 'Agent deleted sucessfully',
-    'this_staff_is_related_to_some_tickets'   => 'This staff is related to some tickets',
-    'list_of_agents'                          => 'List of agents',
-    'create_an_agent'                         => 'Create an agent',
-    'edit_an_agent'                           => 'Edit an agent',
+    'agent_creation_success' => 'Agent created sucessfully',
+    'failed_to_create_agent' => 'Failed to create agent',
+    'failed_to_edit_agent' => 'Failed to edit agent',
+    'agent_updated_sucessfully' => 'Agent updated sucessfully',
+    'unable_to_update_agent' => 'Unable to update agent',
+    'agent_deleted_sucessfully' => 'Agent deleted sucessfully',
+    'this_staff_is_related_to_some_tickets' => 'This staff is related to some tickets',
+    'list_of_agents' => 'List of agents',
+    'create_an_agent' => 'Create an agent',
+    'edit_an_agent' => 'Edit an agent',
 
     /*
       |--------------------------------------
       |  Department Create Page
       |--------------------------------------
      */
-    'create_department'                                => 'Create department',
-    'manager'                                          => 'Manager',
-    'ticket_assignment'                                => 'Ticket assignment ',
+    'create_department' => 'Create department',
+    'manager' => 'Manager',
+    'ticket_assignment' => 'Ticket assignment ',
     'restrict_ticket_assignment_to_department_members' => 'Restrict ticket assignment to department members',
-    'outgoing_emails'                                  => 'Outgoing emails',
-    'outgoing_email'                                   => 'Outgoing email',
-    'template_set'                                     => 'Template set',
-    'auto_responding_settings'                         => 'Auto-Responding settings',
-    'disable_for_this_department'                      => 'Disable for this department',
-    'auto_response_email'                              => 'Auto-Response email',
-    'recipient'                                        => 'Recipient',
-    'group_access'                                     => 'Group access',
-    'department_signature'                             => 'Department signature',
-    'list_of_departments'                              => 'List of departments',
-    'create_a_department'                              => 'Create a department',
-    'outgoing_email_settings'                          => 'Outgoing email settings',
-    'edit_department'                                  => 'Edit department',
-    'select_a_sla'                                     => 'Select a SLA',
-    'select_a_manager'                                 => 'Select a manager',
-    'department_created_sucessfully'                   => 'Department created successfully',
-    'failed_to_create_department'                      => 'Failed to create department',
-    'department_updated_sucessfully'                   => 'Department updated successfully',
-    'department_not_updated'                           => 'Department not updated',
-    'you_cannot_delete_default_department'             => 'You cannot delete default department',
-    'have_been_moved_to_default_department'            => 'have been moved to default department',
-    'the_associated_helptopic_has_been_deactivated'    => 'The associated helptopic has been deactivated',
-    'department_deleted_sucessfully'                   => 'Department deleted successfully',
-    'department_can_not_delete'                        => 'Department can not be deleted',
-    'make-default-department'                          => 'Make system\'s default department',
+    'outgoing_emails' => 'Outgoing emails',
+    'outgoing_email' => 'Outgoing email',
+    'template_set' => 'Template set',
+    'auto_responding_settings' => 'Auto-Responding settings',
+    'disable_for_this_department' => 'Disable for this department',
+    'auto_response_email' => 'Auto-Response email',
+    'recipient' => 'Recipient',
+    'group_access' => 'Group access',
+    'department_signature' => 'Department signature',
+    'list_of_departments' => 'List of departments',
+    'create_a_department' => 'Create a department',
+    'outgoing_email_settings' => 'Outgoing email settings',
+    'edit_department' => 'Edit department',
+    'select_a_sla' => 'Select a SLA',
+    'select_a_manager' => 'Select a manager',
+    'department_created_sucessfully' => 'Department created successfully',
+    'failed_to_create_department' => 'Failed to create department',
+    'department_updated_sucessfully' => 'Department updated successfully',
+    'department_not_updated' => 'Department not updated',
+    'you_cannot_delete_default_department' => 'You cannot delete default department',
+    'have_been_moved_to_default_department' => 'have been moved to default department',
+    'the_associated_helptopic_has_been_deactivated' => 'The associated helptopic has been deactivated',
+    'department_deleted_sucessfully' => 'Department deleted successfully',
+    'department_can_not_delete' => 'Department can not be deleted',
+    'make-default-department' => 'Make system\'s default department',
     /*
       |--------------------------------------
       |  Team Create Page
       |--------------------------------------
      */
-    'create_team'                => 'Create team',
-    'team_lead'                  => 'Team lead',
-    'assignment_alert'           => 'Assignment alert',
-    'disable_for_this_team'      => 'Disable for this team',
-    'teams'                      => 'Teams',
-    'list_of_teams'              => 'List of teams',
-    'create_a_team'              => 'Create a team',
-    'edit_a_team'                => 'Edit a team',
+    'create_team' => 'Create team',
+    'team_lead' => 'Team lead',
+    'assignment_alert' => 'Assignment alert',
+    'disable_for_this_team' => 'Disable for this team',
+    'teams' => 'Teams',
+    'list_of_teams' => 'List of teams',
+    'create_a_team' => 'Create a team',
+    'edit_a_team' => 'Edit a team',
     'teams_created_successfully' => 'Teams created successfully',
-    'teams_can_not_create'       => 'Teams can not be created',
+    'teams_can_not_create' => 'Teams can not be created',
     'teams_updated_successfully' => 'Teams updated successfully',
-    'teams_can_not_update'       => 'Teams can not be updated',
+    'teams_can_not_update' => 'Teams can not be updated',
     'teams_deleted_successfully' => 'Teams deleted successfully',
-    'teams_can_not_delete'       => 'Teams can not be deleted',
-    'select_a_team'              => 'Select a team',
-    'select_a_team_lead'         => 'Select a team lead',
-    'members'                    => 'Members',
+    'teams_can_not_delete' => 'Teams can not be deleted',
+    'select_a_team' => 'Select a team',
+    'select_a_team_lead' => 'Select a team lead',
+    'members' => 'Members',
     /*
       |--------------------------------------
       |  Group Create Page
       |--------------------------------------
      */
-    'create_group'                                                                           => 'Create group',
-    'goups'                                                                                  => 'Groups',
-    'can_create_ticket'                                                                      => 'Can create ticket',
-    'can_edit_ticket'                                                                        => 'Can edit ticket',
-    'can_post_ticket'                                                                        => 'Can post ticket',
-    'can_close_ticket'                                                                       => 'Can close ticket ',
-    'can_assign_ticket'                                                                      => 'Can assign ticket',
-    'can_transfer_ticket'                                                                    => 'Can transfer ticket',
-    'can_delete_ticket'                                                                      => 'Can delete ticket',
-    'can_ban_emails'                                                                         => 'Can ban emails',
-    'can_manage_premade'                                                                     => 'Can manage premade',
-    'can_manage_FAQ'                                                                         => 'Can manage FAQ',
-    'can_view_agent_stats'                                                                   => 'Can view agent stats',
-    'department_access'                                                                      => 'Department access ',
-    'admin_notes'                                                                            => 'Admin notes',
-    'group_members'                                                                          => 'Group members',
-    'group_name'                                                                             => 'Group name',
-    'select_a_group'                                                                         => 'Select a group',
-    'create_a_group'                                                                         => 'Create a group',
-    'edit_a_group'                                                                           => 'Edit a group',
-    'group_created_successfully'                                                             => 'Group created successfully',
-    'group_can_not_create'                                                                   => 'Group can not be created',
-    'group_updated_successfully'                                                             => 'Group updated successfully',
-    'group_can_not_update'                                                                   => 'Group can not be updated',
+    'create_group' => 'Create group',
+    'goups' => 'Groups',
+    'can_create_ticket' => 'Can create ticket',
+    'can_edit_ticket' => 'Can edit ticket',
+    'can_post_ticket' => 'Can post ticket',
+    'can_close_ticket' => 'Can close ticket ',
+    'can_assign_ticket' => 'Can assign ticket',
+    'can_transfer_ticket' => 'Can transfer ticket',
+    'can_delete_ticket' => 'Can delete ticket',
+    'can_ban_emails' => 'Can ban emails',
+    'can_manage_premade' => 'Can manage premade',
+    'can_manage_FAQ' => 'Can manage FAQ',
+    'can_view_agent_stats' => 'Can view agent stats',
+    'department_access' => 'Department access ',
+    'admin_notes' => 'Admin notes',
+    'group_members' => 'Group members',
+    'group_name' => 'Group name',
+    'select_a_group' => 'Select a group',
+    'create_a_group' => 'Create a group',
+    'edit_a_group' => 'Edit a group',
+    'group_created_successfully' => 'Group created successfully',
+    'group_can_not_create' => 'Group can not be created',
+    'group_updated_successfully' => 'Group updated successfully',
+    'group_can_not_update' => 'Group can not be updated',
     'there_are_agents_assigned_to_this_group_please_unassign_them_from_this_group_to_delete' => 'There are agents assigned to this group. Please unassign them from this group to delete',
-    'group_cannot_delete'                                                                    => 'Group cannot be deleted',
-    'group_deleted_successfully'                                                             => 'Group deleted successfully',
-    'group_cannot_delete'                                                                    => 'Group cannot delete',
-    'failed_to_load_the_page'                                                                => 'Failed to load the page',
-    'list_of_groups'                                                                         => 'List of groups',
+    'group_cannot_delete' => 'Group cannot be deleted',
+    'group_deleted_successfully' => 'Group deleted successfully',
+    'group_cannot_delete' => 'Group cannot delete',
+    'failed_to_load_the_page' => 'Failed to load the page',
+    'list_of_groups' => 'List of groups',
     /*
       |--------------------------------------
       |  SMTP Page
       |--------------------------------------
      */
-    'driver'     => 'Driver',
-    'smtp'       => 'SMTP',
-    'host'       => 'Host',
-    'port'       => 'Port',
+    'driver' => 'Driver',
+    'smtp' => 'SMTP',
+    'host' => 'Host',
+    'port' => 'Port',
     'encryption' => 'Encryption',
     /*
       |----------------------------------------------------------------------------------------
@@ -903,368 +903,368 @@ return [
       | customize your views to better match your application.
       |
      */
-    'agent_panel'        => 'Agent panel',
-    'profile'            => 'Profile',
-    'change_password'    => 'Change password',
-    'sign_out'           => 'Sign out',
-    'Tickets'            => 'TICKETS',
-    'ticket-details'     => 'Ticket details',
-    'inbox'              => 'Inbox',
-    'my_tickets'         => 'My tickets',
-    'unassigned'         => 'Unassigned',
-    'trash'              => 'Trash',
-    'Updates'            => 'UPDATES',
-    'no_new_updates'     => 'No new updates',
-    'check_for_updates'  => 'Check for updates',
-    'update-version'     => 'Update version',
-    'open'               => 'Open',
-    'inprogress'         => 'Inprogress',
+    'agent_panel' => 'Agent panel',
+    'profile' => 'Profile',
+    'change_password' => 'Change password',
+    'sign_out' => 'Sign out',
+    'Tickets' => 'TICKETS',
+    'ticket-details' => 'Ticket details',
+    'inbox' => 'Inbox',
+    'my_tickets' => 'My tickets',
+    'unassigned' => 'Unassigned',
+    'trash' => 'Trash',
+    'Updates' => 'UPDATES',
+    'no_new_updates' => 'No new updates',
+    'check_for_updates' => 'Check for updates',
+    'update-version' => 'Update version',
+    'open' => 'Open',
+    'inprogress' => 'Inprogress',
     'inprogress_tickets' => 'Inprogress tickets',
-    'closed'             => 'Closed',
-    'Departments'        => 'DEPARTMENTS',
-    'tools'              => 'Tools',
-    'canned'             => 'Canned',
-    'knowledge_base'     => 'Knowledge base',
-    'kb-settings'        => 'Knowledge base settings',
-    'loading'            => 'Loading',
-    'ratings'            => 'Ratings',
-    'please_rate'        => 'Please rate:',
-    'ticket_ratings'     => 'TICKET RATING',
+    'closed' => 'Closed',
+    'Departments' => 'DEPARTMENTS',
+    'tools' => 'Tools',
+    'canned' => 'Canned',
+    'knowledge_base' => 'Knowledge base',
+    'kb-settings' => 'Knowledge base settings',
+    'loading' => 'Loading',
+    'ratings' => 'Ratings',
+    'please_rate' => 'Please rate:',
+    'ticket_ratings' => 'TICKET RATING',
     /*
       |-----------------------------------------------
       |  Ticket
       |-----------------------------------------------
      */
-    'ticket_created_successfully'                                        => 'Ticket created successfully',
-    'failed_to_create_a_new_ticket'                                      => 'Failed to create a new ticket',
-    'your_ticket_have_been_closed'                                       => 'Your ticket has been closed',
-    'your_ticket_have_been_resolved'                                     => 'Your ticket has been resolved',
-    'your_ticket_have_been_opened'                                       => 'Your ticket has been opened',
-    'your_ticket_have_been_moved_to_trash'                               => 'Your ticket has been moved to trash',
-    'this_email_have_been_banned'                                        => 'This email has been banned',
-    'ticket_updated_successfully'                                        => 'Ticket updated successfully',
-    'you_have_successfully_replied_to_your_ticket'                       => 'You have successfully replied to your ticket',
+    'ticket_created_successfully' => 'Ticket created successfully',
+    'failed_to_create_a_new_ticket' => 'Failed to create a new ticket',
+    'your_ticket_have_been_closed' => 'Your ticket has been closed',
+    'your_ticket_have_been_resolved' => 'Your ticket has been resolved',
+    'your_ticket_have_been_opened' => 'Your ticket has been opened',
+    'your_ticket_have_been_moved_to_trash' => 'Your ticket has been moved to trash',
+    'this_email_have_been_banned' => 'This email has been banned',
+    'ticket_updated_successfully' => 'Ticket updated successfully',
+    'you_have_successfully_replied_to_your_ticket' => 'You have successfully replied to your ticket',
     'for_some_reason_your_message_was_not_posted_please_try_again_later' => 'For some reason your message was not posted. Please try again later',
-    'for_some_reason_your_reply_was_not_posted_please_try_again_later'   => 'For some reason your reply was not posted. Please try again later',
-    'you_have_unassigned_your_ticket'                                    => 'You have unassigned your ticket',
-    'for_some_reason_your_request_failed'                                => 'For some reason your request failed',
-    'trash-delete-ticket'                                                => 'Delete tickets permanently',
-    'trash-delete-title-msg'                                             => 'Click here to delete tickets permanently.',
-    'moved_to_trash'                                                     => 'Moved selected tickets to trash.',
-    'tickets_have_been_closed'                                           => 'Selected tickets have been closed.',
-    'tickets_have_been_opened'                                           => 'Selected tickets have been opened.',
-    'unable_to_fetch_emails'                                             => 'Unable to fetch emails',
-    'reply_content_is_a_required_field'                                  => 'Reply content is a required field',
-    'internal_content_is_a_required_field'                               => 'Internal content is a required field',
+    'for_some_reason_your_reply_was_not_posted_please_try_again_later' => 'For some reason your reply was not posted. Please try again later',
+    'you_have_unassigned_your_ticket' => 'You have unassigned your ticket',
+    'for_some_reason_your_request_failed' => 'For some reason your request failed',
+    'trash-delete-ticket' => 'Delete tickets permanently',
+    'trash-delete-title-msg' => 'Click here to delete tickets permanently.',
+    'moved_to_trash' => 'Moved selected tickets to trash.',
+    'tickets_have_been_closed' => 'Selected tickets have been closed.',
+    'tickets_have_been_opened' => 'Selected tickets have been opened.',
+    'unable_to_fetch_emails' => 'Unable to fetch emails',
+    'reply_content_is_a_required_field' => 'Reply content is a required field',
+    'internal_content_is_a_required_field' => 'Internal content is a required field',
 
     /*
       |-----------------------------------------------
       |  Profile
       |-----------------------------------------------
      */
-    'view-profile'                      => 'View profile',
-    'edit-profile'                      => 'Edit profile',
-    'user_information'                  => 'User information',
-    'time_zone'                         => 'Time zone',
-    'phone_number'                      => 'Phone number',
-    'contact_information'               => 'Contact information',
-    'Profile-Updated-sucessfully'       => 'Profile updated successfully.',
+    'view-profile' => 'View profile',
+    'edit-profile' => 'Edit profile',
+    'user_information' => 'User information',
+    'time_zone' => 'Time zone',
+    'phone_number' => 'Phone number',
+    'contact_information' => 'Contact information',
+    'Profile-Updated-sucessfully' => 'Profile updated successfully.',
     'User-profile-Updated-Successfully' => 'User\'s profile updated successfully.',
-    'User-Created-Successfully'         => 'User created successfully.',
+    'User-Created-Successfully' => 'User created successfully.',
     /*
       |-----------------------------------------------
       |  Dashboard
       |-----------------------------------------------
      */
-    'dashboard'         => 'Dashboard',
-    'line_chart'        => 'Line chart',
-    'statistics'        => 'Statistics',
-    'opened'            => 'Opened',
-    'resolved'          => 'Resolved',
-    'closed'            => 'Closed',
-    'deleted'           => 'Deleted',
-    'start_date'        => 'Start date',
-    'end_date'          => 'End date',
-    'filter'            => 'Filter',
-    'report'            => 'Report',
-    'Legend'            => 'LEGENDS',
-    'total'             => 'Total',
+    'dashboard' => 'Dashboard',
+    'line_chart' => 'Line chart',
+    'statistics' => 'Statistics',
+    'opened' => 'Opened',
+    'resolved' => 'Resolved',
+    'closed' => 'Closed',
+    'deleted' => 'Deleted',
+    'start_date' => 'Start date',
+    'end_date' => 'End date',
+    'filter' => 'Filter',
+    'report' => 'Report',
+    'Legend' => 'LEGENDS',
+    'total' => 'Total',
     'dashboard_reports' => 'Dashboard reports',
     /*
       |------------------------------------------------
       |User Page
       |------------------------------------------------
      */
-    'user_credentials'                                 => 'User credentials',
-    'user_directory'                                   => 'User directory',
-    'ban'                                              => 'Ban',
-    'user'                                             => 'User',
-    'users'                                            => 'Users',
-    'create_user'                                      => 'Create user',
-    'edit_user'                                        => 'Edit user',
-    'full_name'                                        => 'Full name',
-    'mobile'                                           => 'Mobile',
-    'last_login'                                       => 'Last login',
-    'user_profile'                                     => 'User profile',
-    'assign'                                           => 'Assign',
-    'open_tickets'                                     => 'Open tickets',
-    'closed_tickets'                                   => 'Closed tickets',
-    'deleted_tickets'                                  => 'Deleted tickets',
-    'user_created_successfully'                        => 'User created successfully',
-    'user_updated_successfully'                        => 'User updated successfully',
-    'profile_updated_sucessfully'                      => 'Profile updated sucessfully',
-    'password_updated_sucessfully'                     => 'Password updated sucessfully',
-    'password_was_not_updated_incorrect_old_password'  => 'Password was not updated. Incorrect old password',
+    'user_credentials' => 'User credentials',
+    'user_directory' => 'User directory',
+    'ban' => 'Ban',
+    'user' => 'User',
+    'users' => 'Users',
+    'create_user' => 'Create user',
+    'edit_user' => 'Edit user',
+    'full_name' => 'Full name',
+    'mobile' => 'Mobile',
+    'last_login' => 'Last login',
+    'user_profile' => 'User profile',
+    'assign' => 'Assign',
+    'open_tickets' => 'Open tickets',
+    'closed_tickets' => 'Closed tickets',
+    'deleted_tickets' => 'Deleted tickets',
+    'user_created_successfully' => 'User created successfully',
+    'user_updated_successfully' => 'User updated successfully',
+    'profile_updated_sucessfully' => 'Profile updated sucessfully',
+    'password_updated_sucessfully' => 'Password updated sucessfully',
+    'password_was_not_updated_incorrect_old_password' => 'Password was not updated. Incorrect old password',
     'the_user_has_been_removed_from_this_organization' => 'The user has been removed from this organization',
-    'user_report'                                      => 'User report',
-    'send_password_via_email'                          => 'Send password via email',
-    'user_send_mail_error_on_user_creation'            => 'Some error occurred while sending mail to the client. Please check email settings and try again',
-    'country_code'                                     => 'Country code',
+    'user_report' => 'User report',
+    'send_password_via_email' => 'Send password via email',
+    'user_send_mail_error_on_user_creation' => 'Some error occurred while sending mail to the client. Please check email settings and try again',
+    'country_code' => 'Country code',
     /*
       |------------------------------------------------
       |Organization Page
       |------------------------------------------------
      */
-    'organizations'                     => 'Organizations',
-    'organization'                      => 'Organization',
-    'organization_list'                 => 'List of organizations',
-    'view_organization_profile'         => 'View organization profile',
-    'create_organization'               => 'Create organization',
-    'account_manager'                   => 'Account manager',
-    'update'                            => 'Update',
-    'please_select_an_organization'     => 'Please select an organization',
-    'please_select_an_user'             => 'Please select an user',
-    'organization_profile'              => 'Organization profile',
-    'organization-s_head'               => "Organization's head",
-    'select_department_manager'         => 'Select department manager',
-    'select_organization_manager'       => 'Select organization manager',
-    'users_of'                          => 'Users of',
+    'organizations' => 'Organizations',
+    'organization' => 'Organization',
+    'organization_list' => 'List of organizations',
+    'view_organization_profile' => 'View organization profile',
+    'create_organization' => 'Create organization',
+    'account_manager' => 'Account manager',
+    'update' => 'Update',
+    'please_select_an_organization' => 'Please select an organization',
+    'please_select_an_user' => 'Please select an user',
+    'organization_profile' => 'Organization profile',
+    'organization-s_head' => "Organization's head",
+    'select_department_manager' => 'Select department manager',
+    'select_organization_manager' => 'Select organization manager',
+    'users_of' => 'Users of',
     'organization_created_successfully' => 'Organization created successfully',
-    'organization_can_not_create'       => 'Organization can not be created',
+    'organization_can_not_create' => 'Organization can not be created',
     'organization_updated_successfully' => 'Organization updated successfully',
-    'organization_can_not_update'       => 'Organization can not be updated',
+    'organization_can_not_update' => 'Organization can not be updated',
     'organization_deleted_successfully' => 'Organization deleted successfully',
-    'report_of'                         => 'Report of',
-    'ticket_of'                         => 'Tickets of',
+    'report_of' => 'Report of',
+    'ticket_of' => 'Tickets of',
     /*
       |----------------------------------------------
       |  Ticket page
       |----------------------------------------------
      */
-    'subject'                                        => 'Subject',
-    'ticket_id'                                      => 'Ticket ID',
-    'priority'                                       => 'Priority',
-    'from'                                           => 'From',
-    'last_replier'                                   => 'Last replier',
-    'assigned_to'                                    => 'Assigned to',
-    'last_activity'                                  => 'Last activity',
-    'answered'                                       => 'Answered',
-    'assigned'                                       => 'Assigned',
-    'create_ticket'                                  => 'Create ticket',
-    'tickets'                                        => 'Tickets',
-    'open'                                           => 'Open',
-    'Ticket_Information'                             => 'TICKET INFORMATION',
-    'Ticket_Id'                                      => 'TICKET ID',
-    'User'                                           => 'USER',
-    'Unassigned'                                     => 'UNASSIGNED',
-    'unassigned-tickets'                             => 'Unassigned tickets',
-    'generate_pdf'                                   => 'Generate PDF',
-    'generate_pdf_thread'                            => 'generate pdf of this thread',
-    'change_status'                                  => 'Change status',
-    'more'                                           => 'More',
-    'delete_ticket'                                  => 'Delete ticket',
-    'emergency'                                      => 'Emergency',
-    'high'                                           => 'High',
-    'medium'                                         => 'Medium',
-    'low'                                            => 'Low',
-    'sla_plan'                                       => 'SLA plan',
-    'created_date'                                   => 'Created date',
-    'due_date'                                       => 'Due date',
-    'last_response'                                  => 'Last response',
-    'source'                                         => 'Source',
-    'last_message'                                   => 'Last message',
-    'reply'                                          => 'Reply',
-    'response'                                       => 'Response',
-    'reply_content'                                  => 'Reply content',
-    'attachment'                                     => 'Attachment',
-    'internal_note'                                  => 'Internal note',
-    'this_ticket_is_under_banned_user'               => 'This ticket is under banned user',
-    'ticket_source'                                  => 'Ticket source',
-    'are_you_sure_to_ban'                            => 'Are you sure to ban',
-    'whome_do_you_want_to_assign_ticket'             => 'Whom do you want to assign ticket',
+    'subject' => 'Subject',
+    'ticket_id' => 'Ticket ID',
+    'priority' => 'Priority',
+    'from' => 'From',
+    'last_replier' => 'Last replier',
+    'assigned_to' => 'Assigned to',
+    'last_activity' => 'Last activity',
+    'answered' => 'Answered',
+    'assigned' => 'Assigned',
+    'create_ticket' => 'Create ticket',
+    'tickets' => 'Tickets',
+    'open' => 'Open',
+    'Ticket_Information' => 'TICKET INFORMATION',
+    'Ticket_Id' => 'TICKET ID',
+    'User' => 'USER',
+    'Unassigned' => 'UNASSIGNED',
+    'unassigned-tickets' => 'Unassigned tickets',
+    'generate_pdf' => 'Generate PDF',
+    'generate_pdf_thread' => 'generate pdf of this thread',
+    'change_status' => 'Change status',
+    'more' => 'More',
+    'delete_ticket' => 'Delete ticket',
+    'emergency' => 'Emergency',
+    'high' => 'High',
+    'medium' => 'Medium',
+    'low' => 'Low',
+    'sla_plan' => 'SLA plan',
+    'created_date' => 'Created date',
+    'due_date' => 'Due date',
+    'last_response' => 'Last response',
+    'source' => 'Source',
+    'last_message' => 'Last message',
+    'reply' => 'Reply',
+    'response' => 'Response',
+    'reply_content' => 'Reply content',
+    'attachment' => 'Attachment',
+    'internal_note' => 'Internal note',
+    'this_ticket_is_under_banned_user' => 'This ticket is under banned user',
+    'ticket_source' => 'Ticket source',
+    'are_you_sure_to_ban' => 'Are you sure to ban',
+    'whome_do_you_want_to_assign_ticket' => 'Whom do you want to assign ticket',
     'are_you_sure_you_want_to_surrender_this_ticket' => 'Are you sure you want to surrender this ticket',
-    'add_collaborator'                               => 'Add collaborator',
-    'search_existing_users'                          => 'Search existing users',
-    'add_new_user'                                   => 'Add new user',
-    'search_existing_users_or_add_new_users'         => 'Search existing users or add new users',
-    'search_by_email'                                => 'Search by email',
-    'list_of_collaborators_of_this_ticket'           => 'List of collaborators of this ticket',
-    'submit'                                         => 'Submit',
-    'max'                                            => 'Maximum file size',
-    'add_cc'                                         => 'Add CC',
-    'recepients'                                     => 'Recipients',
-    'select_a_canned_response'                       => 'Select a canned response',
-    'assign_to'                                      => 'Assign to',
-    'detail'                                         => 'Detail',
-    'user_details'                                   => 'User details',
-    'ticket_option'                                  => 'Ticket option',
-    'ticket_detail'                                  => 'Ticket detail',
-    'Assigned_To'                                    => 'ASSIGNED TO',
-    'locked-ticket'                                  => 'Alert! This ticket has been locked by ',
-    'minutes-ago'                                    => 'minutes ago',
-    'access-ticket'                                  => 'Alert! This ticket has been locked by you for next ',
-    'minutes'                                        => ' minutes',
-    'in_minutes'                                     => 'In minutes',
-    'add_another_owner'                              => 'Add another owner',
-    'user-not-found'                                 => 'User not found or user is inactive. Try again or add a new user.',
-    'change-success'                                 => 'Success! owner has been changed for this ticket.',
-    'user-exists'                                    => 'User already exists. Try search existing user.',
-    'valid-email'                                    => 'Enter a valid email address.',
-    'search_user'                                    => 'Search user',
-    'merge-ticket'                                   => 'Merge ticket',
-    'title'                                          => 'Title',
-    'merge'                                          => 'Merge',
-    'select_tickets'                                 => 'Select tickets to merge',
-    'select-pparent-ticket'                          => 'Select parent ticket',
-    'merge-reason'                                   => 'Reason for merging',
-    'no-reason'                                      => 'No reason has been provided.',
-    'get_merge_message'                              => 'This ticket has been merged with ticket',
-    'ticket_merged'                                  => ' has been merged with this ticket.',
-    'no-tickets-to-merge'                            => 'There are no more tickets by the owner of this ticket.',
-    'merge-error'                                    => 'Could not process your request try after some time.',
-    'merge-success'                                  => 'Tickets have been merged successfully.',
-    'merge-error2'                                   => 'Please select ticket to merge.',
-    'select-tickets-to merge'                        => 'Select two or more tickets to merge.',
-    'different-users'                                => 'Selected tickets are from different users',
-    'clean-up'                                       => 'Delete forever',
-    'hard-delete-success-message'                    => 'Tickets have been deleted permanently.',
-    'overdue'                                        => 'Overdue',
-    'overdue-tickets'                                => 'Overdue tickets',
-    'change_owner_for_ticket'                        => 'Change owner for ticket',
-    'current_owner'                                  => 'Current owner',
-    'posted_by_support_team'                         => 'Posted by Support Team',
-    'posted_by_customer'                             => 'Posted by Customer',
-    'posted_by_system'                               => 'Posted by System',
-    'email_not_exist_system'                         => 'This Email does not exist in the system',
-    'user_already_exist'                             => 'This user already Exists',
+    'add_collaborator' => 'Add collaborator',
+    'search_existing_users' => 'Search existing users',
+    'add_new_user' => 'Add new user',
+    'search_existing_users_or_add_new_users' => 'Search existing users or add new users',
+    'search_by_email' => 'Search by email',
+    'list_of_collaborators_of_this_ticket' => 'List of collaborators of this ticket',
+    'submit' => 'Submit',
+    'max' => 'Maximum file size',
+    'add_cc' => 'Add CC',
+    'recepients' => 'Recipients',
+    'select_a_canned_response' => 'Select a canned response',
+    'assign_to' => 'Assign to',
+    'detail' => 'Detail',
+    'user_details' => 'User details',
+    'ticket_option' => 'Ticket option',
+    'ticket_detail' => 'Ticket detail',
+    'Assigned_To' => 'ASSIGNED TO',
+    'locked-ticket' => 'Alert! This ticket has been locked by ',
+    'minutes-ago' => 'minutes ago',
+    'access-ticket' => 'Alert! This ticket has been locked by you for next ',
+    'minutes' => ' minutes',
+    'in_minutes' => 'In minutes',
+    'add_another_owner' => 'Add another owner',
+    'user-not-found' => 'User not found or user is inactive. Try again or add a new user.',
+    'change-success' => 'Success! owner has been changed for this ticket.',
+    'user-exists' => 'User already exists. Try search existing user.',
+    'valid-email' => 'Enter a valid email address.',
+    'search_user' => 'Search user',
+    'merge-ticket' => 'Merge ticket',
+    'title' => 'Title',
+    'merge' => 'Merge',
+    'select_tickets' => 'Select tickets to merge',
+    'select-pparent-ticket' => 'Select parent ticket',
+    'merge-reason' => 'Reason for merging',
+    'no-reason' => 'No reason has been provided.',
+    'get_merge_message' => 'This ticket has been merged with ticket',
+    'ticket_merged' => ' has been merged with this ticket.',
+    'no-tickets-to-merge' => 'There are no more tickets by the owner of this ticket.',
+    'merge-error' => 'Could not process your request try after some time.',
+    'merge-success' => 'Tickets have been merged successfully.',
+    'merge-error2' => 'Please select ticket to merge.',
+    'select-tickets-to merge' => 'Select two or more tickets to merge.',
+    'different-users' => 'Selected tickets are from different users',
+    'clean-up' => 'Delete forever',
+    'hard-delete-success-message' => 'Tickets have been deleted permanently.',
+    'overdue' => 'Overdue',
+    'overdue-tickets' => 'Overdue tickets',
+    'change_owner_for_ticket' => 'Change owner for ticket',
+    'current_owner' => 'Current owner',
+    'posted_by_support_team' => 'Posted by Support Team',
+    'posted_by_customer' => 'Posted by Customer',
+    'posted_by_system' => 'Posted by System',
+    'email_not_exist_system' => 'This Email does not exist in the system',
+    'user_already_exist' => 'This user already Exists',
 
     /*
       |------------------------------------------------
       |Tools Page
       |------------------------------------------------
      */
-    'canned_response'           => 'Canned response',
-    'create_canned_response'    => 'Create canned response',
-    'surrender'                 => 'Surrender',
-    'added_successfully'        => 'Added successfully',
-    'updated_successfully'      => 'Updated successfully',
+    'canned_response' => 'Canned response',
+    'create_canned_response' => 'Create canned response',
+    'surrender' => 'Surrender',
+    'added_successfully' => 'Added successfully',
+    'updated_successfully' => 'Updated successfully',
     'user_deleted_successfully' => 'User deleted successfully',
-    'view'                      => 'View',
+    'view' => 'View',
     /*
       |-----------------------------------------------
       | Main text
       |-----------------------------------------------
      */
-    'copyright'           => 'Copyright',
+    'copyright' => 'Copyright',
     'all_rights_reserved' => 'All rights reserved',
-    'powered_by'          => 'Powered by',
-    'version'             => 'Version',
+    'powered_by' => 'Powered by',
+    'version' => 'Version',
     /*
       |------------------------------------------------
       |Guest-User Page
       |------------------------------------------------
      */
-    'issue_summary'             => 'Issue summary',
-    'contact'                   => 'Contact',
-    'issue_details'             => 'Issue details',
-    'contact_informations'      => 'Contact informations',
-    'contact_details'           => 'Contact details',
-    'role'                      => 'Role',
-    'ext'                       => 'EXT',
-    'profile_pic'               => 'Profile picture',
-    'agent_sign'                => 'Agent signature',
-    'inactive'                  => 'Inactive',
-    'male'                      => 'Male',
-    'female'                    => 'Female',
-    'old_password'              => 'Old password',
-    'new_password'              => 'New password',
-    'confirm_password'          => 'Confirm password',
-    'gender'                    => 'Gender',
-    'ticket_number'             => 'Ticket number',
-    'content'                   => 'Content',
-    'edit_template'             => 'Edit template',
-    'edit_status'               => 'Edit status',
-    'create_status'             => 'Create status',
-    'edit_details'              => 'Edit details',
-    'edit_templates'            => 'Edit templates',
-    'activate_this_set'         => 'Activate this set',
-    'show'                      => 'Show',
+    'issue_summary' => 'Issue summary',
+    'contact' => 'Contact',
+    'issue_details' => 'Issue details',
+    'contact_informations' => 'Contact informations',
+    'contact_details' => 'Contact details',
+    'role' => 'Role',
+    'ext' => 'EXT',
+    'profile_pic' => 'Profile picture',
+    'agent_sign' => 'Agent signature',
+    'inactive' => 'Inactive',
+    'male' => 'Male',
+    'female' => 'Female',
+    'old_password' => 'Old password',
+    'new_password' => 'New password',
+    'confirm_password' => 'Confirm password',
+    'gender' => 'Gender',
+    'ticket_number' => 'Ticket number',
+    'content' => 'Content',
+    'edit_template' => 'Edit template',
+    'edit_status' => 'Edit status',
+    'create_status' => 'Create status',
+    'edit_details' => 'Edit details',
+    'edit_templates' => 'Edit templates',
+    'activate_this_set' => 'Activate this set',
+    'show' => 'Show',
     'no_notification_available' => 'No notification available',
 
     //auto-close workflow
-    'close-msg1'                                          => 'The number of days to after which the tickets will be auto-closed.',
-    'no_of_days'                                          => 'No of days',
-    'close-msg2'                                          => 'Enable auto-close workflow?',
-    'enable_workflow'                                     => 'Enable workflow',
-    'send_email_to_user'                                  => 'Send email to user',
-    'close-msg3'                                          => 'Select a status to choose on closing the ticket.',
-    'close-msg4'                                          => 'Send email to user on auto-closing the ticket?',
-    'edit_status'                                         => 'Edit status',
-    'list_of_status'                                      => 'List of status',
-    'status_settings'                                     => 'Status settings',
-    'icon_class'                                          => 'Icon class',
-    'close_ticket_workflow'                               => 'Close ticket workflow',
-    'ratings_settings'                                    => 'Ratings settings',
-    'notification'                                        => 'Notification',
-    'status_has_been_updated_successfully'                => 'Status has been updated successfully',
-    'status_has_been_created_successfully'                => 'Status has been created successfully',
-    'status_has_been_deleted'                             => 'Status has been deleted',
-    'you_cannot_delete_this_status'                       => 'You cannot delete this status',
-    'you_have_deleted_all_the_read_notifications'         => 'You have deleted all the read notifications',
+    'close-msg1' => 'The number of days to after which the tickets will be auto-closed.',
+    'no_of_days' => 'No of days',
+    'close-msg2' => 'Enable auto-close workflow?',
+    'enable_workflow' => 'Enable workflow',
+    'send_email_to_user' => 'Send email to user',
+    'close-msg3' => 'Select a status to choose on closing the ticket.',
+    'close-msg4' => 'Send email to user on auto-closing the ticket?',
+    'edit_status' => 'Edit status',
+    'list_of_status' => 'List of status',
+    'status_settings' => 'Status settings',
+    'icon_class' => 'Icon class',
+    'close_ticket_workflow' => 'Close ticket workflow',
+    'ratings_settings' => 'Ratings settings',
+    'notification' => 'Notification',
+    'status_has_been_updated_successfully' => 'Status has been updated successfully',
+    'status_has_been_created_successfully' => 'Status has been created successfully',
+    'status_has_been_deleted' => 'Status has been deleted',
+    'you_cannot_delete_this_status' => 'You cannot delete this status',
+    'you_have_deleted_all_the_read_notifications' => 'You have deleted all the read notifications',
     'you_have_deleted_all_the_notification_records_since' => 'You have deleted all the notification records since ',
-    'ratings_updated_successfully'                        => 'Ratings updated successfully',
-    'ratings_can_not_be_created'                          => 'Ratings can not be created',
-    'successfully_created_this_rating'                    => 'Successfully created this rating',
-    'rating_deleted_successfully'                         => 'Rating deleted successfully',
+    'ratings_updated_successfully' => 'Ratings updated successfully',
+    'ratings_can_not_be_created' => 'Ratings can not be created',
+    'successfully_created_this_rating' => 'Successfully created this rating',
+    'rating_deleted_successfully' => 'Rating deleted successfully',
     //status msg
 
-    'status_msg1'      => 'If you choose YES an email notification will be sent to the user.',
-    'notify_user'      => 'Notify user on this status?',
-    'deleted_status'   => 'Is this a deleted ticket status?',
-    'resolved_status'  => 'Is this a resolved ticket status?',
-    'status_msg3'      => 'If you choose YES then the ticket status will be set as resolved.',
-    'status_msg2'      => 'If you choose YES then the ticket status will be set as deleted.',
-    'rating-msg2'      => 'Select a department to restrict this rating to tickets or chats within a specific department. If no department is selected, the rating will appear across all departments.',
-    'rating-msg3'      => 'If you choose YES user can modify the rating.',
-    'rating_restrict'  => 'Restrict rating to a department',
-    'rating_change'    => 'Allow user to change the rating?',
-    'security_msg1'    => 'The message to display when a user (host) has been locked out.',
-    'security_msg2'    => 'The number of login attempts a user has before their host/user or computer is locked out of the system. Set to 0 to record bad login attempts without locking out the host/user.',
-    'security_msg3'    => 'The length of minutes a host or user will be banned from this site after hitting the limit of bad logins.',
-    'max_attempt'      => 'Max login attempts per host/user',
-    'rating-msg1'      => 'The maximum rating that can be given. For example, if 5 is selected, the lowest possible rating will be 1 and the highest 5.',
+    'status_msg1' => 'If you choose YES an email notification will be sent to the user.',
+    'notify_user' => 'Notify user on this status?',
+    'deleted_status' => 'Is this a deleted ticket status?',
+    'resolved_status' => 'Is this a resolved ticket status?',
+    'status_msg3' => 'If you choose YES then the ticket status will be set as resolved.',
+    'status_msg2' => 'If you choose YES then the ticket status will be set as deleted.',
+    'rating-msg2' => 'Select a department to restrict this rating to tickets or chats within a specific department. If no department is selected, the rating will appear across all departments.',
+    'rating-msg3' => 'If you choose YES user can modify the rating.',
+    'rating_restrict' => 'Restrict rating to a department',
+    'rating_change' => 'Allow user to change the rating?',
+    'security_msg1' => 'The message to display when a user (host) has been locked out.',
+    'security_msg2' => 'The number of login attempts a user has before their host/user or computer is locked out of the system. Set to 0 to record bad login attempts without locking out the host/user.',
+    'security_msg3' => 'The length of minutes a host or user will be banned from this site after hitting the limit of bad logins.',
+    'max_attempt' => 'Max login attempts per host/user',
+    'rating-msg1' => 'The maximum rating that can be given. For example, if 5 is selected, the lowest possible rating will be 1 and the highest 5.',
     'enter_no_of_days' => 'Enter no of days',
-    'template-types'   => 'Template types',
-    'close-workflow'   => 'Close ticket workflow',
-    'template'         => 'Template',
-    'rating_label'     => 'Rating label',
-    'display_order'    => 'Display order',
-    'rating_scale'     => 'Rating scale',
-    'rating_area'      => 'Rating area',
+    'template-types' => 'Template types',
+    'close-workflow' => 'Close ticket workflow',
+    'template' => 'Template',
+    'rating_label' => 'Rating label',
+    'display_order' => 'Display order',
+    'rating_scale' => 'Rating scale',
+    'rating_area' => 'Rating area',
 
-    'modify'                               => 'Modify',
-    'rating_name'                          => 'Rating name',
-    'add_user_to_this_organization'        => 'Add user to this organization',
-    'Tickets_of'                           => 'Tickets of',
-    'security'                             => 'Security',
-    'security_settings'                    => 'Security settings',
-    'lockouts'                             => 'Lockouts',
+    'modify' => 'Modify',
+    'rating_name' => 'Rating name',
+    'add_user_to_this_organization' => 'Add user to this organization',
+    'Tickets_of' => 'Tickets of',
+    'security' => 'Security',
+    'security_settings' => 'Security settings',
+    'lockouts' => 'Lockouts',
     'security_settings_saved_successfully' => 'Security settings saved successfully',
-    'manage_status'                        => 'Manage status',
-    'notifications'                        => 'Notifications',
+    'manage_status' => 'Manage status',
+    'notifications' => 'Notifications',
 
-    'auto_close_workflow'              => 'Auto-close workflow',
-    'close_ticket_workflow_settings'   => 'Close ticket workflow settings',
+    'auto_close_workflow' => 'Auto-close workflow',
+    'close_ticket_workflow_settings' => 'Close ticket workflow settings',
     'successfully_saved_your_settings' => 'Successfully saved your settings',
 
     /*
@@ -1272,78 +1272,78 @@ return [
       |   Notification Settings Pages
       |------------------------------------------------
      */
-    'notification_settings'                       => 'Notification settings',
-    'delete_noti'                                 => 'Delete all read notification?',
-    'noti_msg1'                                   => 'Days to delete notification logs',
-    'noti_msg2'                                   => 'You can enter the number of days of database logs to be deleted and the history of notifications will be deleted since the day specified.',
-    'del_all_read'                                => 'Delete all read',
+    'notification_settings' => 'Notification settings',
+    'delete_noti' => 'Delete all read notification?',
+    'noti_msg1' => 'Days to delete notification logs',
+    'noti_msg2' => 'You can enter the number of days of database logs to be deleted and the history of notifications will be deleted since the day specified.',
+    'del_all_read' => 'Delete all read',
     'You_have_deleted_all_the_read_notifications' => 'You have deleted all the read notifications',
-    'view_all_notifications'                      => 'View all notifications',
+    'view_all_notifications' => 'View all notifications',
     /*
       |------------------------------------------------
       |   Error Pages
       |------------------------------------------------
      */
-    'not_found'                                       => 'Not found',
-    'oops_page_not_found'                             => 'Oops! Page not found',
+    'not_found' => 'Not found',
+    'oops_page_not_found' => 'Oops! Page not found',
     'we_could_not_find_the_page_you_were_looking_for' => 'We could not find the page you were looking for',
-    'internal_server_error'                           => 'Internal server error',
-    'be_right_back'                                   => 'Be right back',
-    'sorry'                                           => 'Sorry',
-    'we_are_working_on_it'                            => 'We are working on it',
-    'category'                                        => 'Category',
-    'addcategory'                                     => 'Add category',
-    'allcategory'                                     => 'All category',
-    'article'                                         => 'Article',
-    'articles'                                        => 'Articles',
-    'addarticle'                                      => 'Add article',
-    'editarticle'                                     => 'Edit article',
-    'allarticle'                                      => 'All articles',
-    'pages'                                           => 'Pages',
-    'addpages'                                        => 'Add pages',
-    'editpage'                                        => 'Edit page',
-    'allpages'                                        => 'All pages',
-    'widgets'                                         => 'Widgets',
-    'widget-settings'                                 => 'Widget settings',
-    'footer1'                                         => 'Footer 1',
-    'footer2'                                         => 'Footer 2',
-    'footer3'                                         => 'Footer 3',
-    'footer4'                                         => 'Footer 4',
-    'sidewidget1'                                     => 'Side widget 1',
-    'sidewidget2'                                     => 'Side widget 2',
-    'comments'                                        => 'Comments',
-    'comments-list'                                   => 'List of comments',
-    'settings'                                        => 'Settings',
-    'parent'                                          => 'Parent',
-    'description'                                     => 'Description',
-    'enter_the_description'                           => 'Enter the description',
-    'publish'                                         => 'Publish',
-    'publish_immediately'                             => 'Publish immediately',
-    'published'                                       => 'Published',
-    'draft'                                           => 'Draft',
-    'create_a_category'                               => 'Create a category',
-    'add'                                             => 'Add',
-    'social'                                          => 'Social',
-    'social-widget-settings'                          => 'Social widget settings',
-    'comment'                                         => 'Comment',
-    'not_published'                                   => 'Not published',
-    'numberofelementstodisplay'                       => 'Number of elements to display',
+    'internal_server_error' => 'Internal server error',
+    'be_right_back' => 'Be right back',
+    'sorry' => 'Sorry',
+    'we_are_working_on_it' => 'We are working on it',
+    'category' => 'Category',
+    'addcategory' => 'Add category',
+    'allcategory' => 'All category',
+    'article' => 'Article',
+    'articles' => 'Articles',
+    'addarticle' => 'Add article',
+    'editarticle' => 'Edit article',
+    'allarticle' => 'All articles',
+    'pages' => 'Pages',
+    'addpages' => 'Add pages',
+    'editpage' => 'Edit page',
+    'allpages' => 'All pages',
+    'widgets' => 'Widgets',
+    'widget-settings' => 'Widget settings',
+    'footer1' => 'Footer 1',
+    'footer2' => 'Footer 2',
+    'footer3' => 'Footer 3',
+    'footer4' => 'Footer 4',
+    'sidewidget1' => 'Side widget 1',
+    'sidewidget2' => 'Side widget 2',
+    'comments' => 'Comments',
+    'comments-list' => 'List of comments',
+    'settings' => 'Settings',
+    'parent' => 'Parent',
+    'description' => 'Description',
+    'enter_the_description' => 'Enter the description',
+    'publish' => 'Publish',
+    'publish_immediately' => 'Publish immediately',
+    'published' => 'Published',
+    'draft' => 'Draft',
+    'create_a_category' => 'Create a category',
+    'add' => 'Add',
+    'social' => 'Social',
+    'social-widget-settings' => 'Social widget settings',
+    'comment' => 'Comment',
+    'not_published' => 'Not published',
+    'numberofelementstodisplay' => 'Number of elements to display',
     //======================================
-    'language'                                                                 => 'Language',
-    'save'                                                                     => 'Save',
-    'create'                                                                   => 'Create',
-    'dateformat'                                                               => 'Date format',
-    'slug'                                                                     => 'Slug',
-    'read_more'                                                                => 'Read more',
-    'view_all'                                                                 => 'View all',
-    'categories'                                                               => 'Categories',
-    'need_more_support'                                                        => 'Need more support',
+    'language' => 'Language',
+    'save' => 'Save',
+    'create' => 'Create',
+    'dateformat' => 'Date format',
+    'slug' => 'Slug',
+    'read_more' => 'Read more',
+    'view_all' => 'View all',
+    'categories' => 'Categories',
+    'need_more_support' => 'Need more support',
     'if_you_did_not_find_an_answer_please_raise_a_ticket_describing_the_issue' => 'If you did not find an answer, please raise a ticket describing the issue',
-    'have_a_question?_type_your_search_term_here'                              => 'Have a question? Type your search term here...',
-    'search'                                                                   => 'Search',
-    'frequently_asked_questions'                                               => 'Frequently Asked Questions',
-    'leave_a_reply'                                                            => 'Leave a reply',
-    'post_message'                                                             => 'Post message',
+    'have_a_question?_type_your_search_term_here' => 'Have a question? Type your search term here...',
+    'search' => 'Search',
+    'frequently_asked_questions' => 'Frequently Asked Questions',
+    'leave_a_reply' => 'Leave a reply',
+    'post_message' => 'Post message',
     /*
       |--------------------------------------------------------------------------------------
       |  Client Panel [English(en)]
@@ -1353,44 +1353,44 @@ return [
       | customize your views to better match your application.
       |
      */
-    'home'                                                                             => 'Home',
-    'submit_a_ticket'                                                                  => 'Submit a ticket',
-    'my_profile'                                                                       => 'My profile',
-    'log_out'                                                                          => 'Logout',
-    'forgot_password'                                                                  => 'Forgot password',
-    'create_account'                                                                   => 'Create account',
-    'you_are_here'                                                                     => 'You are here',
-    'have_a_ticket'                                                                    => 'Have a ticket',
-    'check_ticket_status'                                                              => 'Check ticket status',
-    'choose_a_help_topic'                                                              => 'Choose a help topic',
-    'ticket_status'                                                                    => 'Ticket status',
-    'post_comment'                                                                     => 'Post comment',
-    'plugin'                                                                           => 'Plugin',
-    'edit_profile'                                                                     => 'Edit profile',
-    'Send'                                                                             => 'SEND',
-    'no_article'                                                                       => 'No article',
-    'profile_settings'                                                                 => 'Profile settings',
-    'please_fill_all_required_feilds'                                                  => 'Please fill all required fields.',
-    'successfully_replied'                                                             => 'Successfully replied',
-    'please_fill_some_data'                                                            => 'Please fill some data!',
-    'profile_updated_sucessfully'                                                      => 'Profile updated sucessfully',
-    'password_updated_sucessfully'                                                     => 'Password updated successfully',
-    'password_was_not_updated_incorrect_old_password'                                  => 'Password was not updated. Incorrect old password',
-    'there_is_no_such_ticket_number'                                                   => 'There is no such ticket number',
-    "email_didn't_match_with_ticket_number"                                            => "Email didn't match with ticket number",
-    'we_have_sent_you_a_link_by_email_please_click_on_that_link_to_view_ticket'        => 'We have sent you a link by email. Please click on that link to view ticket',
-    'no_records_on_publish_time'                                                       => 'No records on publish time',
-    'your_details_send_to_system'                                                      => 'Your details send to the system',
-    'your_details_can_not_send_to_system'                                              => 'Your details can not be sent to the system',
-    'your_comment_posted'                                                              => 'Your comment posted',
-    'sorry_not_processed'                                                              => 'Sorry not processed',
-    'profile_updated_sucessfully'                                                      => 'Profile updated sucessfully',
-    'password_was_not_updated'                                                         => 'Password was not updated',
+    'home' => 'Home',
+    'submit_a_ticket' => 'Submit a ticket',
+    'my_profile' => 'My profile',
+    'log_out' => 'Logout',
+    'forgot_password' => 'Forgot password',
+    'create_account' => 'Create account',
+    'you_are_here' => 'You are here',
+    'have_a_ticket' => 'Have a ticket',
+    'check_ticket_status' => 'Check ticket status',
+    'choose_a_help_topic' => 'Choose a help topic',
+    'ticket_status' => 'Ticket status',
+    'post_comment' => 'Post comment',
+    'plugin' => 'Plugin',
+    'edit_profile' => 'Edit profile',
+    'Send' => 'SEND',
+    'no_article' => 'No article',
+    'profile_settings' => 'Profile settings',
+    'please_fill_all_required_feilds' => 'Please fill all required fields.',
+    'successfully_replied' => 'Successfully replied',
+    'please_fill_some_data' => 'Please fill some data!',
+    'profile_updated_sucessfully' => 'Profile updated sucessfully',
+    'password_updated_sucessfully' => 'Password updated successfully',
+    'password_was_not_updated_incorrect_old_password' => 'Password was not updated. Incorrect old password',
+    'there_is_no_such_ticket_number' => 'There is no such ticket number',
+    "email_didn't_match_with_ticket_number" => "Email didn't match with ticket number",
+    'we_have_sent_you_a_link_by_email_please_click_on_that_link_to_view_ticket' => 'We have sent you a link by email. Please click on that link to view ticket',
+    'no_records_on_publish_time' => 'No records on publish time',
+    'your_details_send_to_system' => 'Your details send to the system',
+    'your_details_can_not_send_to_system' => 'Your details can not be sent to the system',
+    'your_comment_posted' => 'Your comment posted',
+    'sorry_not_processed' => 'Sorry not processed',
+    'profile_updated_sucessfully' => 'Profile updated sucessfully',
+    'password_was_not_updated' => 'Password was not updated',
     'sorry_your_ticket_token_has_expired_please_try_to_resend_the_ticket_link_request' => 'Sorry your ticket token has expired! Please try to resend the ticket link request',
-    'sorry_you_are_not_allowed_token_expired'                                          => 'Sorry you are not allowed. Token has expired!',
-    'thank_you_for_your_rating'                                                        => 'Thank you for your rating!',
-    'your_ticket_has_been'                                                             => 'Your ticket has been',
-    'failed_to_send_email_contact_administrator'                                       => 'Email sending failed. Please contact system administrator',
+    'sorry_you_are_not_allowed_token_expired' => 'Sorry you are not allowed. Token has expired!',
+    'thank_you_for_your_rating' => 'Thank you for your rating!',
+    'your_ticket_has_been' => 'Your ticket has been',
+    'failed_to_send_email_contact_administrator' => 'Email sending failed. Please contact system administrator',
     /*
      * |---------------------------------------------------------------------------------------
      * |API settings
@@ -1399,134 +1399,134 @@ return [
      * |
      * |
      */
-    'webhooks'                         => 'Webhooks',
+    'webhooks' => 'Webhooks',
     'enter_url_to_send_ticket_details' => 'Enter the URL to send the ticket details',
-    'api'                              => 'API',
-    'api_key'                          => 'API key',
-    'api_key_mandatory'                => 'API key mandatory',
-    'api_configurations'               => 'API configurations',
-    'generate_key'                     => 'Generate key',
-    'api_settings'                     => 'API settings',
+    'api' => 'API',
+    'api_key' => 'API key',
+    'api_key_mandatory' => 'API key mandatory',
+    'api_configurations' => 'API configurations',
+    'generate_key' => 'Generate key',
+    'api_settings' => 'API settings',
     /*
      * -----------------------------------------------------------------------------
      * Error log and debugging settings
      * --------------------------------------------------------------------------
      *
      */
-    'error-debug'                        => 'Error logs and debugging',
-    'debug-options'                      => 'Debugging options',
-    'view-logs'                          => 'View error logs',
-    'not-authorised-error-debug'         => 'You are not authorised to access the URL',
-    'error-debug-settings'               => 'Error and debugging settings',
-    'debugging'                          => 'Debugging mode',
-    'bugsnag-debugging'                  => 'Send app crash reports to help Ladybird improve Faveo',
+    'error-debug' => 'Error logs and debugging',
+    'debug-options' => 'Debugging options',
+    'view-logs' => 'View error logs',
+    'not-authorised-error-debug' => 'You are not authorised to access the URL',
+    'error-debug-settings' => 'Error and debugging settings',
+    'debugging' => 'Debugging mode',
+    'bugsnag-debugging' => 'Send app crash reports to help Ladybird improve Faveo',
     'error-debug-settings-saved-message' => 'Your error and debugging settings have been saved successfully',
     'error-debug-settings-error-message' => 'You have not made any change in the settings.',
-    'error-logs'                         => 'Error logs',
+    'error-logs' => 'Error logs',
     /* ---------------------------------------------------------------------------------------
      * Latest update 16-06-2016
      * -----------------------------------------------------------------------------------
      */
     'that_email_is not_available_in_this_system' => 'That Email is not available in this System',
-    'use_subject'                                => 'Use Subject',
-    'reopen'                                     => 'Reopen',
-    'invalid_attempt'                            => 'Invalid Attempt',
+    'use_subject' => 'Use Subject',
+    'reopen' => 'Reopen',
+    'invalid_attempt' => 'Invalid Attempt',
     /* ---------------------------------------------------------------------------------------
      * Latest update 27-07-2016
      * -----------------------------------------------------------------------------------
      */
-    'queue'  => 'Queue',
+    'queue' => 'Queue',
     'queues' => 'Queues',
     /*     * -------------------------------------------------------------------------------------------------
      * OTP  messages body to send to user while registering, resetting passwords
      * --------------------------------------------------------------------------------------------------
      */
-    'hello'                   => 'Hello',
-    'reset-link-msg'          => ",\r\nHere is the link to reset your password.\r\n",
-    'otp-for-your'            => ",\r\nOTP for your",
+    'hello' => 'Hello',
+    'reset-link-msg' => ",\r\nHere is the link to reset your password.\r\n",
+    'otp-for-your' => ",\r\nOTP for your",
     'account-verification-is' => 'account verification is',
-    'extra-text'              => ".\r\nYou can login to verify your account via OTP or just click on the link we've sent to your email address.",
-    'otp-not-sent'            => 'We faced some problem in sending OTP please try after some time.',
+    'extra-text' => ".\r\nYou can login to verify your account via OTP or just click on the link we've sent to your email address.",
+    'otp-not-sent' => 'We faced some problem in sending OTP please try after some time.',
     /*     * -------------------------------------------------------------------------------------------
      * Ticket number settings 03-08-2016
      * ------------------------------------------------------------------------------------------
      */
-    'format'               => 'Format',
+    'format' => 'Format',
     'ticket-number-format' => 'This setting is used to generate ticket numbers. Use hash signs (`#`) where digits are to be placed & dollar sign(‘$’) where characters are to be placed . Any other text in the number format will be preserved. ',
-    'ticket-number-type'   => 'Choose a sequence from which to derive new ticket numbers. The system has a incrementing sequence and a random sequence by default',
+    'ticket-number-type' => 'Choose a sequence from which to derive new ticket numbers. The system has a incrementing sequence and a random sequence by default',
     /*     * ----------------------------------------------------------------------------------------------------
      * Social media integration
      * ---------------------------------------------------------------------------------------------------------
      */
-    'client_id'     => 'Client id',
+    'client_id' => 'Client id',
     'client_secret' => 'Client secret',
-    'redirect'      => 'Redirect URL',
-    'details'       => 'Details',
-    'social-media'  => 'Social media',
+    'redirect' => 'Redirect URL',
+    'details' => 'Details',
+    'social-media' => 'Social media',
     /*     * ----------------------------------------------------------------------------------------------
      * Report
      * ----------------------------------------------------------------------------------------------
      */
-    'report'              => 'Report',
-    'Report'              => 'REPORT',
-    'start_date'          => 'Start date',
-    'end_date'            => 'End date',
-    'select'              => 'Select',
-    'generate'            => 'Generate',
-    'day'                 => 'Day',
-    'week'                => 'Week',
-    'month'               => 'Month',
+    'report' => 'Report',
+    'Report' => 'REPORT',
+    'start_date' => 'Start date',
+    'end_date' => 'End date',
+    'select' => 'Select',
+    'generate' => 'Generate',
+    'day' => 'Day',
+    'week' => 'Week',
+    'month' => 'Month',
     'Currnet_In_Progress' => 'CURRENT IN PROGRESS',
-    'Total_Created'       => 'TOTAL CREATED',
-    'Total_Reopened'      => 'TOTAL REOPENED',
-    'Total_Closed'        => 'TOTAL CLOSED',
-    'tabular'             => 'Tabular',
-    'reopened'            => 'Reopened',
+    'Total_Created' => 'TOTAL CREATED',
+    'Total_Reopened' => 'TOTAL REOPENED',
+    'Total_Closed' => 'TOTAL CLOSED',
+    'tabular' => 'Tabular',
+    'reopened' => 'Reopened',
     /* ---------------------------------------------------------------------------------------
      * Ticket Priority
      * -----------------------------------------------------------------------------------
      */
-    'ticket_priority'                                           => 'Ticket priority',
-    'priority'                                                  => 'Priority',
-    'priority_desc'                                             => 'Priority description',
-    'priority_urgency'                                          => 'Priority urgency',
-    'priority_id'                                               => 'Priority Id',
-    'priority_color'                                            => 'Priority color',
-    'ispublic'                                                  => 'IsPublic',
-    'is_default'                                                => 'By default',
-    'create_ticket_priority'                                    => 'Create ticket priority',
-    'agent_notes'                                               => 'Agent notes',
-    'select_priority'                                           => 'Select priority',
-    'normal'                                                    => 'Normal',
-    'ispublic'                                                  => 'Visibility',
-    'make-default-priority'                                     => 'Make default priority',
-    'priority_successfully_created'                             => 'Priority successfully created',
-    'priority_successfully_updated'                             => 'Priority successfully updated',
-    'delete_successfully'                                       => 'Delete successfully',
-    'user_priority_status'                                      => 'User priority status',
-    'current'                                                   => 'Current:',
+    'ticket_priority' => 'Ticket priority',
+    'priority' => 'Priority',
+    'priority_desc' => 'Priority description',
+    'priority_urgency' => 'Priority urgency',
+    'priority_id' => 'Priority Id',
+    'priority_color' => 'Priority color',
+    'ispublic' => 'IsPublic',
+    'is_default' => 'By default',
+    'create_ticket_priority' => 'Create ticket priority',
+    'agent_notes' => 'Agent notes',
+    'select_priority' => 'Select priority',
+    'normal' => 'Normal',
+    'ispublic' => 'Visibility',
+    'make-default-priority' => 'Make default priority',
+    'priority_successfully_created' => 'Priority successfully created',
+    'priority_successfully_updated' => 'Priority successfully updated',
+    'delete_successfully' => 'Delete successfully',
+    'user_priority_status' => 'User priority status',
+    'current' => 'Current:',
     'active_user_can_select_the_priority_while_creating_ticket' => 'Active user can select the priority while creating ticket',
 
     /* --------------------------------------------------------------------------------------------
      * Approval Updated
      * --------------------------------------------------------------------------------------------
      */
-    'approval'             => 'Approval',
-    'approval_tickets'     => 'Approval tickets',
-    'approve'              => 'Approve',
-    'approval_request'     => 'Approval request',
+    'approval' => 'Approval',
+    'approval_tickets' => 'Approval tickets',
+    'approve' => 'Approve',
+    'approval_request' => 'Approval request',
     'approvel_ticket_list' => 'Approvel ticket list',
 
-    'approval_settings'                      => 'Approval settings',
-    'close_all_ticket_for_approval'          => 'Close all tickets for approval',
+    'approval_settings' => 'Approval settings',
+    'close_all_ticket_for_approval' => 'Close all tickets for approval',
     'approval_settings-created-successfully' => 'Approval settings created successfully',
 
     /* --------------------------------------------------------------------------------------------
      * Followup Updated
      * --------------------------------------------------------------------------------------------
      */
-    'followup'              => 'Followup',
-    'followup_tickets'      => 'Followup tickets',
+    'followup' => 'Followup',
+    'followup_tickets' => 'Followup tickets',
     'followup_Notification' => 'Followup notification',
 
     /*
@@ -1539,119 +1539,119 @@ return [
      * User Module
      * --------------------------------------------------------------------------------------------
      */
-    'agent_report'                                                 => 'Agent report',
-    'assign_tickets'                                               => 'Assign tickets',
-    'delete_agent'                                                 => 'Delete agent',
-    'delete_user'                                                  => 'Delete user',
-    'confirm_deletion'                                             => 'Confirm deletion',
-    'delete_all_content'                                           => 'Delete all content',
-    'agent_profile'                                                => 'Agent profile',
-    'change_role_to_admin'                                         => 'Change role to admin',
-    'change_role_to_user'                                          => 'Change role to user',
-    'change_role_to_agent'                                         => 'Change role to agent',
-    'change_password'                                              => 'Change password',
-    'role_change'                                                  => 'Role change',
-    'password_generator'                                           => 'Password generator',
-    'depertment'                                                   => 'Department',
-    'duetoday'                                                     => 'Due today',
-    'today-due_tickets'                                            => 'Today\'s due tickets',
-    'password_change_successfully'                                 => 'Password changed successfully',
-    'role_change_successfully'                                     => 'Role changed successfully',
-    'user_delete_successfully'                                     => 'User deleted successfully',
-    'agent_delete_successfully'                                    => 'Agent deleted successfully',
-    'select_another_agent'                                         => 'Select another agent',
+    'agent_report' => 'Agent report',
+    'assign_tickets' => 'Assign tickets',
+    'delete_agent' => 'Delete agent',
+    'delete_user' => 'Delete user',
+    'confirm_deletion' => 'Confirm deletion',
+    'delete_all_content' => 'Delete all content',
+    'agent_profile' => 'Agent profile',
+    'change_role_to_admin' => 'Change role to admin',
+    'change_role_to_user' => 'Change role to user',
+    'change_role_to_agent' => 'Change role to agent',
+    'change_password' => 'Change password',
+    'role_change' => 'Role change',
+    'password_generator' => 'Password generator',
+    'depertment' => 'Department',
+    'duetoday' => 'Due today',
+    'today-due_tickets' => 'Today\'s due tickets',
+    'password_change_successfully' => 'Password changed successfully',
+    'role_change_successfully' => 'Role changed successfully',
+    'user_delete_successfully' => 'User deleted successfully',
+    'agent_delete_successfully' => 'Agent deleted successfully',
+    'select_another_agent' => 'Select another agent',
     'agent_delete_successfully_and_ticket_assign_to_another_agent' => 'Agent deleted successfully and ticket assigned to another agent',
-    'deleted_user'                                                 => 'Deleted User',
-    'deleted_user_directory'                                       => 'Deleted User Directory',
-    'restore'                                                      => 'Restore',
-    'user_restore_successfully'                                    => 'User restore successfully',
+    'deleted_user' => 'Deleted User',
+    'deleted_user_directory' => 'Deleted User Directory',
+    'restore' => 'Restore',
+    'user_restore_successfully' => 'User restore successfully',
 
     /*** updates 28-11-2016***/
     'apply' => 'Apply',
 
     /* updates 2-12-2016 **/
-    'sort-by'                      => 'Sort by',
-    'created-at'                   => 'Created at',
-    'or'                           => 'OR',
-    'activate'                     => 'Activate',
-    'system-email-not-configured'  => 'System could not send emails to users as it does not have the email configured to send outgoing mails. Please contact and report system admin.',
-    'assign-ticket'                => 'Assign tickets',
-    'can-not-inactive-group'       => 'Can not make the group inactive as it has agents assigned in it. Please assign those agents to another group and try again.',
+    'sort-by' => 'Sort by',
+    'created-at' => 'Created at',
+    'or' => 'OR',
+    'activate' => 'Activate',
+    'system-email-not-configured' => 'System could not send emails to users as it does not have the email configured to send outgoing mails. Please contact and report system admin.',
+    'assign-ticket' => 'Assign tickets',
+    'can-not-inactive-group' => 'Can not make the group inactive as it has agents assigned in it. Please assign those agents to another group and try again.',
     'internal-note-has-been-added' => 'Internal note added to the ticket',
-    'active-users'                 => 'Active users',
-    'deleted-users'                => 'Deleted users',
-    'view-option'                  => 'View options',
-    'accoutn-not-verified'         => 'User account is not verified',
-    'enabled'                      => 'Enabled',
-    'disabled'                     => 'Disabled',
-    'user-account-is-deleted'      => 'This user account has been deleted.',
-    'restore-user'                 => 'Restore user account',
-    'delete-account-caution-info'  => 'Please note this account may still have  open tickets in the system.',
-    'reply-can-not-be-empty'       => 'Reply can not be blank. Please enter your reply.',
+    'active-users' => 'Active users',
+    'deleted-users' => 'Deleted users',
+    'view-option' => 'View options',
+    'accoutn-not-verified' => 'User account is not verified',
+    'enabled' => 'Enabled',
+    'disabled' => 'Disabled',
+    'user-account-is-deleted' => 'This user account has been deleted.',
+    'restore-user' => 'Restore user account',
+    'delete-account-caution-info' => 'Please note this account may still have  open tickets in the system.',
+    'reply-can-not-be-empty' => 'Reply can not be blank. Please enter your reply.',
 
     //update 18-12-2016
     'account-created-contact-admin-as-we-were-not-able-to-send-opt' => 'Your account has been created successfully. Please contact admin for account activation as we were not able to send you an OTP code.',
     //update 19-12-2016
-    'only-agents'    => 'Agent users',
-    'only-users'     => 'Clients users',
-    'banned-users'   => 'Banned users',
+    'only-agents' => 'Agent users',
+    'only-users' => 'Clients users',
+    'banned-users' => 'Banned users',
     'inactive-users' => 'Inactive users',
-    'all-users'      => 'All users',
+    'all-users' => 'All users',
     //update 21-12-2016
     'selected-user-is-already-the-owner' => 'Selected user is already the owner of this ticket.',
     //updated 15-5-2017
     'session-expired' => 'Session expired or invalid, please try again.',
 
     //update since v1.10
-    'your_helpdesk_is_ready'                       => 'Your Helpdesk is Ready!',
-    'all_right_sparky_you_have_made_it'            => 'All right, sparky! You’ve made it through the installation.',
-    'next_step'                                    => 'Next Step',
-    'login_to_faveo'                               => 'Login to Faveo',
-    'learn_more'                                   => 'Learn More',
-    'video_walk_through'                           => 'Video walk through',
-    'email_support'                                => 'Email Support',
-    'not-answered'                                 => 'Not answered',
-    'default-fallback'                             => 'Fallback language',
-    'system-language'                              => 'System\'s default language',
-    'set_as_sys_lang'                              => 'Make default',
-    'filtered-results'                             => 'Filtered results',
-    'methon_not_allowed'                           => 'Method not allowed',
-    'confirm-to-proceed'                           => 'Are you sure?',
-    'change-ticket-status-to'                      => 'Change status of tickets to ',
-    'your-ticket-status-changed'                   => 'Your ticket\'s status has been changed.',
-    'reload-be-patient-message'                    => 'Please be patient we are reloading the page.',
-    'status-changed-successfully'                  => 'Status changed successfully.',
+    'your_helpdesk_is_ready' => 'Your Helpdesk is Ready!',
+    'all_right_sparky_you_have_made_it' => 'All right, sparky! You’ve made it through the installation.',
+    'next_step' => 'Next Step',
+    'login_to_faveo' => 'Login to Faveo',
+    'learn_more' => 'Learn More',
+    'video_walk_through' => 'Video walk through',
+    'email_support' => 'Email Support',
+    'not-answered' => 'Not answered',
+    'default-fallback' => 'Fallback language',
+    'system-language' => 'System\'s default language',
+    'set_as_sys_lang' => 'Make default',
+    'filtered-results' => 'Filtered results',
+    'methon_not_allowed' => 'Method not allowed',
+    'confirm-to-proceed' => 'Are you sure?',
+    'change-ticket-status-to' => 'Change status of tickets to ',
+    'your-ticket-status-changed' => 'Your ticket\'s status has been changed.',
+    'reload-be-patient-message' => 'Please be patient we are reloading the page.',
+    'status-changed-successfully' => 'Status changed successfully.',
     'system-outgoing-incoming-mail-not-configured' => 'You have not configured system mail. Faveo can\'t fetch tickets from mail or send mail to users without it.',
-    'confihure-the-mail-now'                       => 'Click here to configure the mail.',
-    'system-mail-not-configured-agent-message'     => 'System incoming and outgoing email settings are not configured. Please contct your system\'s admin and report the problem.',
-    'ticket-assigned-successfully'                 => 'Selected tickets have been assigned sucessfully.',
-    'canned_response_deleted'                      => 'Canned response deleted successfully',
-    'no-dummy-data'                                => 'Your system is in production, we could not find dummy data installed in your system.',
-    'dummy_data_installation_message'              => 'You are using Faveo with dummy data, which should be used only for testing purpose. Your system will not fetch or send any mail as dummy data has minimal configuration settings. We recommend not to feed any live data in the system till you are testing the system. Once you are done with testing clear all dummy data and configure system settings to get started with the system.',
-    'clear-dummy-data-agent-message'               => 'Your Faveo system has been installed with dummy data  which should be used only for testing purpose. Your system will not fetch or send any mail as dummy data has minimal configuration settings. We recommend not to feed any live data in the system till you are testing the system. Once you are done with testing contact your system admin to clean dummy data and configure system settings.',
-    'clear-dummy-data'                             => 'to clear dummy data.',
-    'delete_dummy_data'                            => 'Clean dummy data',
-    'plugin-with-dummy-data-error-message'         => 'You\'ve installed Faveo with dummy data for testing. Plugins can only be used in live/production mode. If you are done with testing clear dummy data and start using Faveo in live/production mode.',
-    'clean-data-box-title'                         => 'Cleaning Dummy data will perform following actions',
-    'clean-dummy-ticket-conversation'              => 'Clean all dummy tickets and their conversations.',
-    'clean-dummy-notification'                     => 'Clean all dummy notifications.',
-    'clean-dummy-users'                            => 'Clean all dummy users and their data.',
-    'clean-other-data'                             => 'Clean dummy departments, teams, labels, tags etc.',
-    'clean-user-created-data'                      => 'Clean all data created during testing with dummy data.',
-    'clean-data-btn'                               => 'Clear data',
-    'clean-confirm'                                => 'Yes I want to clean dummy data',
-    'do-not-refresh'                               => '(Please do not use "Refresh" or "Back" button)',
-    'cleaning-in-progress'                         => 'Cleaning in progress, please wait while we are cleaning your database',
-    'cleaning-database'                            => 'Cleaning dummy data from database.',
-    'native-name'                                  => 'Native name',
-    'choose'                                       => 'Choose',
-    'going-overdue-today'                          => 'This ticket will become overdue today.',
-    'ticket_has_attachments'                       => 'This ticket contains attachment(s)',
-    'is_overdue'                                   => 'This ticket is marked as overdue',
-    'ticket_has_collaborator'                      => 'This ticket has collaborator(s)',
-    'ticket_created_source'                        => 'This ticket is created via :source',
-    'ticket-has-x-priority'                        => 'This ticket has :priority priority',
-    'clean-forever'                                => 'delete permanently',
-    'mail-sent-to-job-for-process'                 => 'Mail has been sent to job for process, it will appear in your mailbox once it gets processed by your selected queue service. If you don\'t recieve the mail check logs for errors or warnings.',
-    'click-here-to-see-more-details'               => 'Click here to see more details',
+    'confihure-the-mail-now' => 'Click here to configure the mail.',
+    'system-mail-not-configured-agent-message' => 'System incoming and outgoing email settings are not configured. Please contct your system\'s admin and report the problem.',
+    'ticket-assigned-successfully' => 'Selected tickets have been assigned sucessfully.',
+    'canned_response_deleted' => 'Canned response deleted successfully',
+    'no-dummy-data' => 'Your system is in production, we could not find dummy data installed in your system.',
+    'dummy_data_installation_message' => 'You are using Faveo with dummy data, which should be used only for testing purpose. Your system will not fetch or send any mail as dummy data has minimal configuration settings. We recommend not to feed any live data in the system till you are testing the system. Once you are done with testing clear all dummy data and configure system settings to get started with the system.',
+    'clear-dummy-data-agent-message' => 'Your Faveo system has been installed with dummy data  which should be used only for testing purpose. Your system will not fetch or send any mail as dummy data has minimal configuration settings. We recommend not to feed any live data in the system till you are testing the system. Once you are done with testing contact your system admin to clean dummy data and configure system settings.',
+    'clear-dummy-data' => 'to clear dummy data.',
+    'delete_dummy_data' => 'Clean dummy data',
+    'plugin-with-dummy-data-error-message' => 'You\'ve installed Faveo with dummy data for testing. Plugins can only be used in live/production mode. If you are done with testing clear dummy data and start using Faveo in live/production mode.',
+    'clean-data-box-title' => 'Cleaning Dummy data will perform following actions',
+    'clean-dummy-ticket-conversation' => 'Clean all dummy tickets and their conversations.',
+    'clean-dummy-notification' => 'Clean all dummy notifications.',
+    'clean-dummy-users' => 'Clean all dummy users and their data.',
+    'clean-other-data' => 'Clean dummy departments, teams, labels, tags etc.',
+    'clean-user-created-data' => 'Clean all data created during testing with dummy data.',
+    'clean-data-btn' => 'Clear data',
+    'clean-confirm' => 'Yes I want to clean dummy data',
+    'do-not-refresh' => '(Please do not use "Refresh" or "Back" button)',
+    'cleaning-in-progress' => 'Cleaning in progress, please wait while we are cleaning your database',
+    'cleaning-database' => 'Cleaning dummy data from database.',
+    'native-name' => 'Native name',
+    'choose' => 'Choose',
+    'going-overdue-today' => 'This ticket will become overdue today.',
+    'ticket_has_attachments' => 'This ticket contains attachment(s)',
+    'is_overdue' => 'This ticket is marked as overdue',
+    'ticket_has_collaborator' => 'This ticket has collaborator(s)',
+    'ticket_created_source' => 'This ticket is created via :source',
+    'ticket-has-x-priority' => 'This ticket has :priority priority',
+    'clean-forever' => 'delete permanently',
+    'mail-sent-to-job-for-process' => 'Mail has been sent to job for process, it will appear in your mailbox once it gets processed by your selected queue service. If you don\'t recieve the mail check logs for errors or warnings.',
+    'click-here-to-see-more-details' => 'Click here to see more details',
 ];
diff --git a/resources/lang/en/pagination.php b/resources/lang/en/pagination.php
index b42254185..902a2c7e5 100644
--- a/resources/lang/en/pagination.php
+++ b/resources/lang/en/pagination.php
@@ -14,5 +14,5 @@ return [
      */
 
     'previous' => '&laquo; Previous',
-    'next'     => 'Next &raquo;',
+    'next' => 'Next &raquo;',
 ];
diff --git a/resources/lang/en/passwords.php b/resources/lang/en/passwords.php
index 58ebebc13..8576ef323 100644
--- a/resources/lang/en/passwords.php
+++ b/resources/lang/en/passwords.php
@@ -13,11 +13,11 @@ return [
     |
     */
 
-    'password'  => 'Passwords must be at least six characters and match the confirmation.',
-    'reset'     => 'Your password has been reset!',
-    'sent'      => 'We have e-mailed your password reset link!',
+    'password' => 'Passwords must be at least six characters and match the confirmation.',
+    'reset' => 'Your password has been reset!',
+    'sent' => 'We have e-mailed your password reset link!',
     'throttled' => 'Please wait before retrying.',
-    'token'     => 'This password reset token is invalid.',
-    'user'      => "We can't find a user with that e-mail address.",
+    'token' => 'This password reset token is invalid.',
+    'user' => "We can't find a user with that e-mail address.",
 
 ];
diff --git a/resources/lang/en/validation.php b/resources/lang/en/validation.php
index 59c84adc4..783003cfc 100644
--- a/resources/lang/en/validation.php
+++ b/resources/lang/en/validation.php
@@ -13,122 +13,122 @@ return [
     |
     */
 
-    'accepted'        => 'The :attribute must be accepted.',
-    'accepted_if'     => 'The :attribute must be accepted when :other is :value.',
-    'active_url'      => 'The :attribute is not a valid URL.',
-    'after'           => 'The :attribute must be a date after :date.',
-    'after_or_equal'  => 'The :attribute must be a date after or equal to :date.',
-    'alpha'           => 'The :attribute must only contain letters.',
-    'alpha_dash'      => 'The :attribute must only contain letters, numbers, dashes and underscores.',
-    'alpha_num'       => 'The :attribute must only contain letters and numbers.',
-    'array'           => 'The :attribute must be an array.',
-    'before'          => 'The :attribute must be a date before :date.',
+    'accepted' => 'The :attribute must be accepted.',
+    'accepted_if' => 'The :attribute must be accepted when :other is :value.',
+    'active_url' => 'The :attribute is not a valid URL.',
+    'after' => 'The :attribute must be a date after :date.',
+    'after_or_equal' => 'The :attribute must be a date after or equal to :date.',
+    'alpha' => 'The :attribute must only contain letters.',
+    'alpha_dash' => 'The :attribute must only contain letters, numbers, dashes and underscores.',
+    'alpha_num' => 'The :attribute must only contain letters and numbers.',
+    'array' => 'The :attribute must be an array.',
+    'before' => 'The :attribute must be a date before :date.',
     'before_or_equal' => 'The :attribute must be a date before or equal to :date.',
-    'between'         => [
+    'between' => [
         'numeric' => 'The :attribute must be between :min and :max.',
-        'file'    => 'The :attribute must be between :min and :max kilobytes.',
-        'string'  => 'The :attribute must be between :min and :max characters.',
-        'array'   => 'The :attribute must have between :min and :max items.',
+        'file' => 'The :attribute must be between :min and :max kilobytes.',
+        'string' => 'The :attribute must be between :min and :max characters.',
+        'array' => 'The :attribute must have between :min and :max items.',
     ],
-    'boolean'          => 'The :attribute field must be true or false.',
-    'confirmed'        => 'The :attribute confirmation does not match.',
+    'boolean' => 'The :attribute field must be true or false.',
+    'confirmed' => 'The :attribute confirmation does not match.',
     'current_password' => 'The password is incorrect.',
-    'date'             => 'The :attribute is not a valid date.',
-    'date_equals'      => 'The :attribute must be a date equal to :date.',
-    'date_format'      => 'The :attribute does not match the format :format.',
-    'declined'         => 'The :attribute must be declined.',
-    'declined_if'      => 'The :attribute must be declined when :other is :value.',
-    'different'        => 'The :attribute and :other must be different.',
-    'digits'           => 'The :attribute must be :digits digits.',
-    'digits_between'   => 'The :attribute must be between :min and :max digits.',
-    'dimensions'       => 'The :attribute has invalid image dimensions.',
-    'distinct'         => 'The :attribute field has a duplicate value.',
-    'email'            => 'The :attribute must be a valid email address.',
-    'ends_with'        => 'The :attribute must end with one of the following: :values.',
-    'enum'             => 'The selected :attribute is invalid.',
-    'exists'           => 'The selected :attribute is invalid.',
-    'file'             => 'The :attribute must be a file.',
-    'filled'           => 'The :attribute field must have a value.',
-    'gt'               => [
+    'date' => 'The :attribute is not a valid date.',
+    'date_equals' => 'The :attribute must be a date equal to :date.',
+    'date_format' => 'The :attribute does not match the format :format.',
+    'declined' => 'The :attribute must be declined.',
+    'declined_if' => 'The :attribute must be declined when :other is :value.',
+    'different' => 'The :attribute and :other must be different.',
+    'digits' => 'The :attribute must be :digits digits.',
+    'digits_between' => 'The :attribute must be between :min and :max digits.',
+    'dimensions' => 'The :attribute has invalid image dimensions.',
+    'distinct' => 'The :attribute field has a duplicate value.',
+    'email' => 'The :attribute must be a valid email address.',
+    'ends_with' => 'The :attribute must end with one of the following: :values.',
+    'enum' => 'The selected :attribute is invalid.',
+    'exists' => 'The selected :attribute is invalid.',
+    'file' => 'The :attribute must be a file.',
+    'filled' => 'The :attribute field must have a value.',
+    'gt' => [
         'numeric' => 'The :attribute must be greater than :value.',
-        'file'    => 'The :attribute must be greater than :value kilobytes.',
-        'string'  => 'The :attribute must be greater than :value characters.',
-        'array'   => 'The :attribute must have more than :value items.',
+        'file' => 'The :attribute must be greater than :value kilobytes.',
+        'string' => 'The :attribute must be greater than :value characters.',
+        'array' => 'The :attribute must have more than :value items.',
     ],
     'gte' => [
         'numeric' => 'The :attribute must be greater than or equal to :value.',
-        'file'    => 'The :attribute must be greater than or equal to :value kilobytes.',
-        'string'  => 'The :attribute must be greater than or equal to :value characters.',
-        'array'   => 'The :attribute must have :value items or more.',
+        'file' => 'The :attribute must be greater than or equal to :value kilobytes.',
+        'string' => 'The :attribute must be greater than or equal to :value characters.',
+        'array' => 'The :attribute must have :value items or more.',
     ],
-    'image'    => 'The :attribute must be an image.',
-    'in'       => 'The selected :attribute is invalid.',
+    'image' => 'The :attribute must be an image.',
+    'in' => 'The selected :attribute is invalid.',
     'in_array' => 'The :attribute field does not exist in :other.',
-    'integer'  => 'The :attribute must be an integer.',
-    'ip'       => 'The :attribute must be a valid IP address.',
-    'ipv4'     => 'The :attribute must be a valid IPv4 address.',
-    'ipv6'     => 'The :attribute must be a valid IPv6 address.',
-    'json'     => 'The :attribute must be a valid JSON string.',
-    'lt'       => [
+    'integer' => 'The :attribute must be an integer.',
+    'ip' => 'The :attribute must be a valid IP address.',
+    'ipv4' => 'The :attribute must be a valid IPv4 address.',
+    'ipv6' => 'The :attribute must be a valid IPv6 address.',
+    'json' => 'The :attribute must be a valid JSON string.',
+    'lt' => [
         'numeric' => 'The :attribute must be less than :value.',
-        'file'    => 'The :attribute must be less than :value kilobytes.',
-        'string'  => 'The :attribute must be less than :value characters.',
-        'array'   => 'The :attribute must have less than :value items.',
+        'file' => 'The :attribute must be less than :value kilobytes.',
+        'string' => 'The :attribute must be less than :value characters.',
+        'array' => 'The :attribute must have less than :value items.',
     ],
     'lte' => [
         'numeric' => 'The :attribute must be less than or equal to :value.',
-        'file'    => 'The :attribute must be less than or equal to :value kilobytes.',
-        'string'  => 'The :attribute must be less than or equal to :value characters.',
-        'array'   => 'The :attribute must not have more than :value items.',
+        'file' => 'The :attribute must be less than or equal to :value kilobytes.',
+        'string' => 'The :attribute must be less than or equal to :value characters.',
+        'array' => 'The :attribute must not have more than :value items.',
     ],
     'mac_address' => 'The :attribute must be a valid MAC address.',
-    'max'         => [
+    'max' => [
         'numeric' => 'The :attribute must not be greater than :max.',
-        'file'    => 'The :attribute must not be greater than :max kilobytes.',
-        'string'  => 'The :attribute must not be greater than :max characters.',
-        'array'   => 'The :attribute must not have more than :max items.',
+        'file' => 'The :attribute must not be greater than :max kilobytes.',
+        'string' => 'The :attribute must not be greater than :max characters.',
+        'array' => 'The :attribute must not have more than :max items.',
     ],
-    'mimes'     => 'The :attribute must be a file of type: :values.',
+    'mimes' => 'The :attribute must be a file of type: :values.',
     'mimetypes' => 'The :attribute must be a file of type: :values.',
-    'min'       => [
+    'min' => [
         'numeric' => 'The :attribute must be at least :min.',
-        'file'    => 'The :attribute must be at least :min kilobytes.',
-        'string'  => 'The :attribute must be at least :min characters.',
-        'array'   => 'The :attribute must have at least :min items.',
+        'file' => 'The :attribute must be at least :min kilobytes.',
+        'string' => 'The :attribute must be at least :min characters.',
+        'array' => 'The :attribute must have at least :min items.',
     ],
-    'multiple_of'          => 'The :attribute must be a multiple of :value.',
-    'not_in'               => 'The selected :attribute is invalid.',
-    'not_regex'            => 'The :attribute format is invalid.',
-    'numeric'              => 'The :attribute must be a number.',
-    'password'             => 'The password is incorrect.',
-    'present'              => 'The :attribute field must be present.',
-    'prohibited'           => 'The :attribute field is prohibited.',
-    'prohibited_if'        => 'The :attribute field is prohibited when :other is :value.',
-    'prohibited_unless'    => 'The :attribute field is prohibited unless :other is in :values.',
-    'prohibits'            => 'The :attribute field prohibits :other from being present.',
-    'regex'                => 'The :attribute format is invalid.',
-    'required'             => 'The :attribute field is required.',
-    'required_array_keys'  => 'The :attribute field must contain entries for: :values.',
-    'required_if'          => 'The :attribute field is required when :other is :value.',
-    'required_unless'      => 'The :attribute field is required unless :other is in :values.',
-    'required_with'        => 'The :attribute field is required when :values is present.',
-    'required_with_all'    => 'The :attribute field is required when :values are present.',
-    'required_without'     => 'The :attribute field is required when :values is not present.',
+    'multiple_of' => 'The :attribute must be a multiple of :value.',
+    'not_in' => 'The selected :attribute is invalid.',
+    'not_regex' => 'The :attribute format is invalid.',
+    'numeric' => 'The :attribute must be a number.',
+    'password' => 'The password is incorrect.',
+    'present' => 'The :attribute field must be present.',
+    'prohibited' => 'The :attribute field is prohibited.',
+    'prohibited_if' => 'The :attribute field is prohibited when :other is :value.',
+    'prohibited_unless' => 'The :attribute field is prohibited unless :other is in :values.',
+    'prohibits' => 'The :attribute field prohibits :other from being present.',
+    'regex' => 'The :attribute format is invalid.',
+    'required' => 'The :attribute field is required.',
+    'required_array_keys' => 'The :attribute field must contain entries for: :values.',
+    'required_if' => 'The :attribute field is required when :other is :value.',
+    'required_unless' => 'The :attribute field is required unless :other is in :values.',
+    'required_with' => 'The :attribute field is required when :values is present.',
+    'required_with_all' => 'The :attribute field is required when :values are present.',
+    'required_without' => 'The :attribute field is required when :values is not present.',
     'required_without_all' => 'The :attribute field is required when none of :values are present.',
-    'same'                 => 'The :attribute and :other must match.',
-    'size'                 => [
+    'same' => 'The :attribute and :other must match.',
+    'size' => [
         'numeric' => 'The :attribute must be :size.',
-        'file'    => 'The :attribute must be :size kilobytes.',
-        'string'  => 'The :attribute must be :size characters.',
-        'array'   => 'The :attribute must contain :size items.',
+        'file' => 'The :attribute must be :size kilobytes.',
+        'string' => 'The :attribute must be :size characters.',
+        'array' => 'The :attribute must contain :size items.',
     ],
     'starts_with' => 'The :attribute must start with one of the following: :values.',
-    'string'      => 'The :attribute must be a string.',
-    'timezone'    => 'The :attribute must be a valid timezone.',
-    'unique'      => 'The :attribute has already been taken.',
-    'uploaded'    => 'The :attribute failed to upload.',
-    'url'         => 'The :attribute must be a valid URL.',
-    'uuid'        => 'The :attribute must be a valid UUID.',
+    'string' => 'The :attribute must be a string.',
+    'timezone' => 'The :attribute must be a valid timezone.',
+    'unique' => 'The :attribute has already been taken.',
+    'uploaded' => 'The :attribute failed to upload.',
+    'url' => 'The :attribute must be a valid URL.',
+    'uuid' => 'The :attribute must be a valid UUID.',
 
     /*
     |--------------------------------------------------------------------------
diff --git a/resources/lang/es/lang.php b/resources/lang/es/lang.php
index 991a1e86f..8186acda7 100644
--- a/resources/lang/es/lang.php
+++ b/resources/lang/es/lang.php
@@ -31,99 +31,99 @@ return [
       |   Errores
       |--------------------------------------
      */
-    'success'                                                        => 'Éxito',
-    'fails'                                                          => 'Falló',
-    'alert'                                                          => 'Alerta',
-    'warning'                                                        => 'Advertencia',
-    'required-error'                                                 => 'por favor llene todos los campos requeridos',
-    'invalid'                                                        => 'ID o contraseña de usuario incorrecta',
-    'sorry_something_went_wrong'                                     => 'Disculpe, algo salió mal',
-    'were_working_on_it_and_well_get_it_fixed_as_soon_as_we_can'     => 'Estamos trabajando en ello y lo arreglaremos tan pronto como podamos.',
+    'success' => 'Éxito',
+    'fails' => 'Falló',
+    'alert' => 'Alerta',
+    'warning' => 'Advertencia',
+    'required-error' => 'por favor llene todos los campos requeridos',
+    'invalid' => 'ID o contraseña de usuario incorrecta',
+    'sorry_something_went_wrong' => 'Disculpe, algo salió mal',
+    'were_working_on_it_and_well_get_it_fixed_as_soon_as_we_can' => 'Estamos trabajando en ello y lo arreglaremos tan pronto como podamos.',
     'we_are_sorry_but_the_page_you_are_looking_for_can_not_be_found' => 'Lo sentimos, pero la página que busca no se encuentra.',
-    'go_back'                                                        => 'Volver',
-    'the_board_is_offline'                                           => 'El tablero está desconectado',
-    'error_establishing_connection_to_database'                      => 'Error al establecer la conexión con la base de datos',
-    'unauthorized_access'                                            => 'Acceso no autorizado',
-    'not-autherised'                                                 => 'Usted no está autorizado',
-    'otp-not-matched'                                                => 'Vaya! El código de OTP que ingresaste no coincide con el que hemos enviado a tu número.',
-    'otp-invalid'                                                    => 'El código OTP debe ser un número de 6 dígitos.',
-    'otp-input-title'                                                => 'Introducir código OTP de 6 dígitos.',
-    'otp-expired'                                                    => 'Tu OTP ha caducado. <br/> Haz clic en "Enviar OTP" para recibir un nuevo código de OTP en tu móvil..',
-    'resend-otp-title'                                               => 'Haga clic aquí para volver a enviar OTP',
+    'go_back' => 'Volver',
+    'the_board_is_offline' => 'El tablero está desconectado',
+    'error_establishing_connection_to_database' => 'Error al establecer la conexión con la base de datos',
+    'unauthorized_access' => 'Acceso no autorizado',
+    'not-autherised' => 'Usted no está autorizado',
+    'otp-not-matched' => 'Vaya! El código de OTP que ingresaste no coincide con el que hemos enviado a tu número.',
+    'otp-invalid' => 'El código OTP debe ser un número de 6 dígitos.',
+    'otp-input-title' => 'Introducir código OTP de 6 dígitos.',
+    'otp-expired' => 'Tu OTP ha caducado. <br/> Haz clic en "Enviar OTP" para recibir un nuevo código de OTP en tu móvil..',
+    'resend-otp-title' => 'Haga clic aquí para volver a enviar OTP',
     /*
       |--------------------------------------
       |  Página Inicio sesión
       |--------------------------------------
      */
-    'login_to_start_your_session'        => 'Ingrese para iniciar su sesión',
-    'login'                              => 'Iniciar sesión',
-    'remember'                           => 'Recuérdame',
-    'signmein'                           => 'Regístrame',
-    'iforgot'                            => 'Olvidé mi contraseña',
-    'email_address'                      => 'Dirección de correo electrónico',
-    'password'                           => 'Contraseña',
-    'password_confirmation'              => 'confirmación de contraseña',
-    'woops'                              => 'Whoops!',
-    'theirisproblem'                     => 'Hubo algunos problemas con su entrada.',
-    'login'                              => 'Iniciar sesión',
-    'e-mail'                             => 'Dirección de correo electrónico',
-    'reg_new_member'                     => 'Registrar como un nuevo miembro',
+    'login_to_start_your_session' => 'Ingrese para iniciar su sesión',
+    'login' => 'Iniciar sesión',
+    'remember' => 'Recuérdame',
+    'signmein' => 'Regístrame',
+    'iforgot' => 'Olvidé mi contraseña',
+    'email_address' => 'Dirección de correo electrónico',
+    'password' => 'Contraseña',
+    'password_confirmation' => 'confirmación de contraseña',
+    'woops' => 'Whoops!',
+    'theirisproblem' => 'Hubo algunos problemas con su entrada.',
+    'login' => 'Iniciar sesión',
+    'e-mail' => 'Dirección de correo electrónico',
+    'reg_new_member' => 'Registrar como un nuevo miembro',
     'this_account_is_currently_inactive' => '¡Esta cuenta está actualmente inactiva!',
-    'not-registered'                     => 'Dirección de correo electrónico / nombre de usuario no está registrado',
-    'verify'                             => 'Verificar',
-    'enter-otp'                          => 'Introduzca OTP',
-    'did-not-recive-code'                => '¿No recibió el código?',
-    'resend_otp'                         => 'Reenviar OTP',
-    'verify-screen-msg'                  => 'Tu cuenta está inactiva. <br/> Para activar tu cuenta, ingresa la OTP que enviamos',
-    'otp-sent'                           => 'Hemos enviado un código de OTP en tu número.',
-    'verify-number'                      => 'Verificar el número',
-    'get-verify-message'                 => 'Ingrese el código de OTP que enviamos a su nuevo número.',
-    'number-verification-sussessfull'    => 'Su número se ha verificado correctamente, por favor espere que estamos actualizando su perfil.',
-    'enter_your_email_here'              => 'Ingrese su dirección de correo electrónico aquí',
+    'not-registered' => 'Dirección de correo electrónico / nombre de usuario no está registrado',
+    'verify' => 'Verificar',
+    'enter-otp' => 'Introduzca OTP',
+    'did-not-recive-code' => '¿No recibió el código?',
+    'resend_otp' => 'Reenviar OTP',
+    'verify-screen-msg' => 'Tu cuenta está inactiva. <br/> Para activar tu cuenta, ingresa la OTP que enviamos',
+    'otp-sent' => 'Hemos enviado un código de OTP en tu número.',
+    'verify-number' => 'Verificar el número',
+    'get-verify-message' => 'Ingrese el código de OTP que enviamos a su nuevo número.',
+    'number-verification-sussessfull' => 'Su número se ha verificado correctamente, por favor espere que estamos actualizando su perfil.',
+    'enter_your_email_here' => 'Ingrese su dirección de correo electrónico aquí',
     /*
       |--------------------------------------
       |   Página de Registro
       |--------------------------------------
      */
-    'registration'                                                                                => 'Registro',
-    'full_name'                                                                                   => 'Nombre completo',
-    'firstname'                                                                                   => 'Nombre',
-    'lastname'                                                                                    => 'Apellido',
-    'profilepicture'                                                                              => 'Foto de perfil',
-    'oldpassword'                                                                                 => 'Contraseña anterior',
-    'newpassword'                                                                                 => 'Nueva contraseña',
-    'retype_password'                                                                             => 'Vuelva a escribir la contraseña',
-    'i_agree_to_the'                                                                              => 'Estoy de acuerdo con los',
-    'terms'                                                                                       => 'términos',
-    'register'                                                                                    => 'Registro',
-    'i_already_have_a_membership'                                                                 => 'Ya eres un miembro',
-    'see-profile1'                                                                                => 'Haga clic aquí para ver ',
-    'see-profile2'                                                                                => 'Perfil de s',
-    'activate_your_account_click_on_Link_that_send_to_your_mail'                                  => 'Activa tu cuenta! Haga clic en el enlace que hemos enviado a su correo',
-    'activate_your_account_click_on_Link_that_send_to_your_mail_and_moble'                        => 'Activa tu cuenta! Haz clic en el enlace que hemos enviado a tu correo o accede a tu cuenta e ingresa el código de OTP que hemos enviado en tu número de móvil',
+    'registration' => 'Registro',
+    'full_name' => 'Nombre completo',
+    'firstname' => 'Nombre',
+    'lastname' => 'Apellido',
+    'profilepicture' => 'Foto de perfil',
+    'oldpassword' => 'Contraseña anterior',
+    'newpassword' => 'Nueva contraseña',
+    'retype_password' => 'Vuelva a escribir la contraseña',
+    'i_agree_to_the' => 'Estoy de acuerdo con los',
+    'terms' => 'términos',
+    'register' => 'Registro',
+    'i_already_have_a_membership' => 'Ya eres un miembro',
+    'see-profile1' => 'Haga clic aquí para ver ',
+    'see-profile2' => 'Perfil de s',
+    'activate_your_account_click_on_Link_that_send_to_your_mail' => 'Activa tu cuenta! Haga clic en el enlace que hemos enviado a su correo',
+    'activate_your_account_click_on_Link_that_send_to_your_mail_and_moble' => 'Activa tu cuenta! Haz clic en el enlace que hemos enviado a tu correo o accede a tu cuenta e ingresa el código de OTP que hemos enviado en tu número de móvil',
     'activate_your_account_click_on_Link_that_send_to_your_mail_sms_plugin_inactive_or_not_setup' => 'Cuenta creada, póngase en contacto con el administrador del sistema, ya que no pudimos enviar el código de OTP a su móvil y lo enviamremos a su dirección de correo electrónico..',
-    'this_field_do_not_match_our_records'                                                         => 'Este campo no coincide con nuestros registros.',
-    'we_have_e-mailed_your_password_reset_link'                                                   => 'Hemos enviado su enlace de restablecimiento de contraseña por correo electrónico!',
-    "we_can't_find_a_user_with_that_e-mail_address"                                               => 'No podemos encontrar un usuario con esa dirección de correo electrónico..',
+    'this_field_do_not_match_our_records' => 'Este campo no coincide con nuestros registros.',
+    'we_have_e-mailed_your_password_reset_link' => 'Hemos enviado su enlace de restablecimiento de contraseña por correo electrónico!',
+    "we_can't_find_a_user_with_that_e-mail_address" => 'No podemos encontrar un usuario con esa dirección de correo electrónico..',
     /*
       |--------------------------------------
       |   Restablecer página de contraseñas
       |--------------------------------------
      */
-    'reset_password'              => 'Restablecer la contraseña',
+    'reset_password' => 'Restablecer la contraseña',
     'password-reset-successfully' => 'Tu contraseña ha sido restablecida. Iniciar sesión a su cuenta usando su nueva contraseña',
-    'password-can-not-reset'      => 'No hemos podido restablecer tu contraseña. Vuelve a intentarlo más tarde..',
+    'password-can-not-reset' => 'No hemos podido restablecer tu contraseña. Vuelve a intentarlo más tarde..',
     /*
       |--------------------------------------
       |  ¿Olvidó su contraseña?
       |--------------------------------------
      */
-    'i_know_my_password'            => 'Conozco mi contraseña',
-    'recover_passord'               => 'Recuperar contraseña',
-    'send_password_reset_link'      => 'Enviar enlace de restablecimiento de contraseña',
+    'i_know_my_password' => 'Conozco mi contraseña',
+    'recover_passord' => 'Recuperar contraseña',
+    'send_password_reset_link' => 'Enviar enlace de restablecimiento de contraseña',
     'enter_email_to_reset_password' => 'Introduce el número de correo electrónico / móvil para restablecer la contraseña.',
-    'link'                          => 'Enlace',
-    'email_or_mobile'               => 'Dirección de correo electrónico o móvil',
+    'link' => 'Enlace',
+    'email_or_mobile' => 'Dirección de correo electrónico o móvil',
     /*
       |----------------------------------------------------------------------------------------
       | Dirección de correo electrónicos Pages [Español(es)]
@@ -140,116 +140,116 @@ return [
       |  Dirección de correo electrónicos Crear página
       |--------------------------------------
      */
-    'emails'                                                                           => 'Dirección de correo electrónicos',
-    'incoming_emails'                                                                  => 'Correo electrónico entrante',
-    'reuired_authentication'                                                           => 'Autenticación requerida',
-    'fetching_email_via_imap'                                                          => 'Obtener correo electrónico a través de IMAP',
-    'create_email'                                                                     => 'Crear correo electrónico',
-    'email_address'                                                                    => 'Dirección de correo electrónico',
-    'email_name'                                                                       => 'Nombre de correo electrónico',
-    'help_topic'                                                                       => 'Tema de ayuda',
-    'auto_response'                                                                    => 'Respuesta automática',
-    'host_name'                                                                        => 'Nombre de host',
-    'port_number'                                                                      => 'Número de puerto',
-    'mail_box_protocol'                                                                => 'Protocolo de buzón de correo',
-    'authentication_required'                                                          => 'Autenticacion requerida',
-    'yes'                                                                              => 'Si',
-    'no'                                                                               => 'No',
-    'header_spoofing'                                                                  => 'Spoofing de encabezado',
-    'allow_for_this_email'                                                             => 'Permitir este correo electrónico',
-    'imap_config'                                                                      => 'Configuración IMAP',
-    'email_information_and_settings'                                                   => 'Dirección de correo electrónico información y configuración',
-    'incoming_email_information'                                                       => 'Información de correo electrónico entrante',
-    'outgoing_email_information'                                                       => 'Información de correo saliente',
-    'new_ticket_settings'                                                              => 'Configuración de nuevos tickets',
-    'protocol'                                                                         => 'Protocolo',
-    'fetching_protocol'                                                                => 'Protocolo de captura',
-    'transfer_protocol'                                                                => 'Protocolo de transferencia',
-    'from_name'                                                                        => 'De nombre',
-    'add_an_email'                                                                     => 'Añadir un correo electrónico',
-    'edit_an_email'                                                                    => 'Editar un correo electrónico',
-    'disable_for_this_email_address'                                                   => 'Deshabilitar para esta dirección de correo electrónico',
-    'validate_certificates_from_tls_or_ssl_server'                                     => 'Validar certificados desde el servidor TLS / SSL',
-    'authentication'                                                                   => 'Autenticación',
+    'emails' => 'Dirección de correo electrónicos',
+    'incoming_emails' => 'Correo electrónico entrante',
+    'reuired_authentication' => 'Autenticación requerida',
+    'fetching_email_via_imap' => 'Obtener correo electrónico a través de IMAP',
+    'create_email' => 'Crear correo electrónico',
+    'email_address' => 'Dirección de correo electrónico',
+    'email_name' => 'Nombre de correo electrónico',
+    'help_topic' => 'Tema de ayuda',
+    'auto_response' => 'Respuesta automática',
+    'host_name' => 'Nombre de host',
+    'port_number' => 'Número de puerto',
+    'mail_box_protocol' => 'Protocolo de buzón de correo',
+    'authentication_required' => 'Autenticacion requerida',
+    'yes' => 'Si',
+    'no' => 'No',
+    'header_spoofing' => 'Spoofing de encabezado',
+    'allow_for_this_email' => 'Permitir este correo electrónico',
+    'imap_config' => 'Configuración IMAP',
+    'email_information_and_settings' => 'Dirección de correo electrónico información y configuración',
+    'incoming_email_information' => 'Información de correo electrónico entrante',
+    'outgoing_email_information' => 'Información de correo saliente',
+    'new_ticket_settings' => 'Configuración de nuevos tickets',
+    'protocol' => 'Protocolo',
+    'fetching_protocol' => 'Protocolo de captura',
+    'transfer_protocol' => 'Protocolo de transferencia',
+    'from_name' => 'De nombre',
+    'add_an_email' => 'Añadir un correo electrónico',
+    'edit_an_email' => 'Editar un correo electrónico',
+    'disable_for_this_email_address' => 'Deshabilitar para esta dirección de correo electrónico',
+    'validate_certificates_from_tls_or_ssl_server' => 'Validar certificados desde el servidor TLS / SSL',
+    'authentication' => 'Autenticación',
     'incoming_email_connection_failed_please_check_email_credentials_or_imap_settings' => 'La conexión entrante del email falló! Compruebe las credenciales de correo electrónico o la configuración de Imap',
-    'outgoing_email_connection_failed'                                                 => 'Se ha producido un error en la conexión de correo saliente.',
-    'you_cannot_delete_system_default_email'                                           => 'No puede eliminar el correo electrónico predeterminado del sistema',
-    'email_deleted_sucessfully'                                                        => 'Dirección de correo electrónico eliminada correctamente',
-    'email_can_not_delete'                                                             => 'Dirección de correo electrónico no se puede eliminar',
-    'outgoing_email_failed'                                                            => 'Falló el correo electrónico saliente',
-    'system-email-not-configured'                                                      => 'No podemos procesar la solicitud de correo electrónico porque el sistema no tiene correo configurado para enviar correos. Comuníquese con el administrador del sistema.',
+    'outgoing_email_connection_failed' => 'Se ha producido un error en la conexión de correo saliente.',
+    'you_cannot_delete_system_default_email' => 'No puede eliminar el correo electrónico predeterminado del sistema',
+    'email_deleted_sucessfully' => 'Dirección de correo electrónico eliminada correctamente',
+    'email_can_not_delete' => 'Dirección de correo electrónico no se puede eliminar',
+    'outgoing_email_failed' => 'Falló el correo electrónico saliente',
+    'system-email-not-configured' => 'No podemos procesar la solicitud de correo electrónico porque el sistema no tiene correo configurado para enviar correos. Comuníquese con el administrador del sistema.',
     /*
       |--------------------------------------
       |  Ban Dirección de correo electrónicos Crear página
       |--------------------------------------
      */
-    'ban_lists'                        => 'Listas de baneados',
-    'ban_email'                        => 'Correos baneados',
-    'banlists'                         => 'Lista de baneados',
-    'ban_status'                       => 'Estatus de baneados',
-    'list_of_banned_emails'            => 'Lista de correos electrónicos baneados',
-    'edit_banned_email'                => 'Editar correo electrónico baneado',
-    'create_a_banned_email'            => 'Crear un correo electrónico baneado',
-    'email_banned_sucessfully'         => 'Dirección de correo electrónico baneada con éxito',
-    'email_can_not_ban'                => 'Dirección de correo electrónico no puede ser baneada',
+    'ban_lists' => 'Listas de baneados',
+    'ban_email' => 'Correos baneados',
+    'banlists' => 'Lista de baneados',
+    'ban_status' => 'Estatus de baneados',
+    'list_of_banned_emails' => 'Lista de correos electrónicos baneados',
+    'edit_banned_email' => 'Editar correo electrónico baneado',
+    'create_a_banned_email' => 'Crear un correo electrónico baneado',
+    'email_banned_sucessfully' => 'Dirección de correo electrónico baneada con éxito',
+    'email_can_not_ban' => 'Dirección de correo electrónico no puede ser baneada',
     'banned_email_updated_sucessfully' => 'Correo electrónico baneado actualizado con éxito',
-    'banned_email_not_updated'         => 'Correo electrónico baneado no actualizado',
-    'banned_removed_sucessfully'       => 'Baneado eliminado correctamente',
+    'banned_email_not_updated' => 'Correo electrónico baneado no actualizado',
+    'banned_removed_sucessfully' => 'Baneado eliminado correctamente',
     /*
       |--------------------------------------
       |  Templates Página de inicio
       |--------------------------------------
      */
-    'templates'                                => 'Plantillas',
-    'template_set'                             => 'Conjuntos de plantillas',
-    'create_template'                          => 'Crear plantilla',
-    'edit_template'                            => 'Editar plantilla',
-    'list_of_templates_sets'                   => 'Lista de plantillas',
-    'create_set'                               => 'Crear conjunto',
-    'template_name'                            => 'Nombre de la plantilla',
-    'template_saved_successfully'              => 'Plantilla guardada correctamente',
-    'template_updated_successfully'            => 'Plantilla actualizada correctamente',
-    'in_use'                                   => 'En uso',
-    'you_have_created_a_new_template_set'      => 'Ha creado un nuevo conjunto de plantillas',
+    'templates' => 'Plantillas',
+    'template_set' => 'Conjuntos de plantillas',
+    'create_template' => 'Crear plantilla',
+    'edit_template' => 'Editar plantilla',
+    'list_of_templates_sets' => 'Lista de plantillas',
+    'create_set' => 'Crear conjunto',
+    'template_name' => 'Nombre de la plantilla',
+    'template_saved_successfully' => 'Plantilla guardada correctamente',
+    'template_updated_successfully' => 'Plantilla actualizada correctamente',
+    'in_use' => 'En uso',
+    'you_have_created_a_new_template_set' => 'Ha creado un nuevo conjunto de plantillas',
     'you_have_successfully_activated_this_set' => 'Ha activado correctamente este conjunto',
-    'template_set_deleted_successfully'        => 'Conjunto de plantillas eliminado correctamente',
+    'template_set_deleted_successfully' => 'Conjunto de plantillas eliminado correctamente',
     //Template Description
-    'Create ticket agent'       => 'Notificación de correo electrónico que se envía al agente y al admin cuando se crea el ticket',
-    'Assign ticket'             => 'Ticket asignado a un agente',
-    'Create ticket'             => 'Correo enviado al cliente exitosamente notificando la creación del ticket',
-    'Check ticket'              => 'Si un cliente quiere comprobar el ticket a través del portal del cliente, se enviará un enlace al cliente. Este enlace es para que el cliente pueda ver los detalles del ticket sin iniciar sesión en el sistema',
-    'Ticket reply agent'        => 'Una notificación se envía al correo electrónico del agente una vez que el cliente responde al ticket',
+    'Create ticket agent' => 'Notificación de correo electrónico que se envía al agente y al admin cuando se crea el ticket',
+    'Assign ticket' => 'Ticket asignado a un agente',
+    'Create ticket' => 'Correo enviado al cliente exitosamente notificando la creación del ticket',
+    'Check ticket' => 'Si un cliente quiere comprobar el ticket a través del portal del cliente, se enviará un enlace al cliente. Este enlace es para que el cliente pueda ver los detalles del ticket sin iniciar sesión en el sistema',
+    'Ticket reply agent' => 'Una notificación se envía al correo electrónico del agente una vez que el cliente responde al ticket',
     'Registration notification' => 'Contraseña y nombre de usuario se envía por correo electrónico en el primer registro',
     'Restablecer la contraseña' => 'Dirección de Correo electrónico con el enlace de restablecimiento de contraseña',
-    'Reporte de error'          => 'Reporte de error',
-    'Ticket creation'           => 'Primera notificación enviada por el sistema sobre la creación del ticket al cliente',
-    'Ticket reply'              => 'Una respuesta hecha por el agente en un ticket, notificación por correo electrónico se envía al cliente y colaboradores',
-    'Close ticket'              => 'Correo enviado al cliente al cerrar un ticket',
-    'Create ticket by agent'    => 'Un agente crea un ticket para el cliente en el nombre del cliente',
+    'Reporte de error' => 'Reporte de error',
+    'Ticket creation' => 'Primera notificación enviada por el sistema sobre la creación del ticket al cliente',
+    'Ticket reply' => 'Una respuesta hecha por el agente en un ticket, notificación por correo electrónico se envía al cliente y colaboradores',
+    'Close ticket' => 'Correo enviado al cliente al cerrar un ticket',
+    'Create ticket by agent' => 'Un agente crea un ticket para el cliente en el nombre del cliente',
     /*
       |--------------------------------------
       |  Plantillas Crear página
       |--------------------------------------
      */
     'template_set_to_clone' => 'Template set to clone',
-    'language'              => 'Language',
+    'language' => 'Language',
     /*
       |--------------------------------------
       | Página de diagnóstico
       |--------------------------------------
      */
-    'diagnostics'                => 'Diagnóstico',
-    'from'                       => 'De',
-    'to'                         => 'A',
-    'subject'                    => 'Asunto',
-    'message'                    => 'Mensaje',
-    'send'                       => 'Enviar',
-    'choose_an_email'            => 'Elija un correo electrónico',
-    'email_diagnostic'           => 'Dirección de Correo electrónico de diagnóstico',
-    'send-mail-to-diagnos'       => 'Enviar un correo electrónico para comprobar la configuración de correo electrónico saliente',
-    'message_has_been_sent'      => 'el mensaje ha sido enviado',
+    'diagnostics' => 'Diagnóstico',
+    'from' => 'De',
+    'to' => 'A',
+    'subject' => 'Asunto',
+    'message' => 'Mensaje',
+    'send' => 'Enviar',
+    'choose_an_email' => 'Elija un correo electrónico',
+    'email_diagnostic' => 'Dirección de Correo electrónico de diagnóstico',
+    'send-mail-to-diagnos' => 'Enviar un correo electrónico para comprobar la configuración de correo electrónico saliente',
+    'message_has_been_sent' => 'el mensaje ha sido enviado',
     'message_sent_from_php_mail' => 'Mensaje enviado desde PHP-Mail',
-    'mailer_error'               => 'Error de correo',
+    'mailer_error' => 'Error de correo',
     /*
       |----------------------------------------------------------------------------------------
       | Páginas de configuración [Español(es)]
@@ -266,204 +266,204 @@ return [
       |   Página de configuración de la empresa
       |--------------------------------------
      */
-    'country-code'                 => 'Código',
-    'company'                      => 'Empresa',
-    'company_settings'             => 'Configuración de la empresa',
-    'website'                      => 'Sitio web',
-    'phone'                        => 'Teléfono',
-    'address'                      => 'Dirección',
-    'landing'                      => 'Página de destino',
-    'offline'                      => 'Página sin conexión',
-    'thank'                        => 'Página de agradecimiento',
-    'logo'                         => 'Logo',
-    'save'                         => 'Salvar',
-    'delete-logo'                  => 'Eliminar logo',
-    'click-delete'                 => 'Haga clic aquí para eliminar',
-    'use_logo'                     => 'Usar logo',
+    'country-code' => 'Código',
+    'company' => 'Empresa',
+    'company_settings' => 'Configuración de la empresa',
+    'website' => 'Sitio web',
+    'phone' => 'Teléfono',
+    'address' => 'Dirección',
+    'landing' => 'Página de destino',
+    'offline' => 'Página sin conexión',
+    'thank' => 'Página de agradecimiento',
+    'logo' => 'Logo',
+    'save' => 'Salvar',
+    'delete-logo' => 'Eliminar logo',
+    'click-delete' => 'Haga clic aquí para eliminar',
+    'use_logo' => 'Usar logo',
     'company_updated_successfully' => 'Empresa actualizada con éxito',
-    'company_can_not_updated'      => 'La empresa no se puede actualizar',
-    'enter-country-phone-code'     => 'Introduce el código de teléfono de tu país',
-    'country-code-required-error'  => 'Se requiere código con número de teléfono / móvil.',
+    'company_can_not_updated' => 'La empresa no se puede actualizar',
+    'enter-country-phone-code' => 'Introduce el código de teléfono de tu país',
+    'country-code-required-error' => 'Se requiere código con número de teléfono / móvil.',
     'incorrect-country-code-error' => 'Código de país incorrecto.',
     /*
       |--------------------------------------
       |   Página Configuración del sistema
       |--------------------------------------
      */
-    'system'                                                     => 'Sistema',
-    'online'                                                     => 'En linea',
-    'offline'                                                    => 'Desconectado',
-    'name/title'                                                 => 'Nombre / Título',
-    'pagesize'                                                   => 'Tamaño de página',
-    'url'                                                        => 'URL',
-    'default_department'                                         => 'departamento por defecto',
-    'loglevel'                                                   => 'Nivel de registro',
-    'purglog'                                                    => 'Purgar logs',
-    'nameformat'                                                 => 'Formateo de nombres',
-    'timeformat'                                                 => 'Formato de tiempo',
-    'date'                                                       => 'Fecha',
-    'dateformat'                                                 => 'Formato de fecha',
-    'date_time'                                                  => 'Formato de fecha y hora',
-    'day_date_time'                                              => 'Formato día, fecha y hora',
-    'timezone'                                                   => 'Zona horaria predeterminada',
-    'Ticket-created-successfully'                                => 'Ticket creado con éxito!',
-    'Ticket-created-successfully2'                               => 'Se ha creado el ticket pero no se ha verificado. Se mostrará en la bandeja de entrada una vez que el usuario verifique su cuenta.',
-    'system_updated_successfully'                                => 'Sistema actualizado con éxito',
-    'system_can_not_updated'                                     => 'El sistema no se puede actualizar',
-    'ticket_updated_successfully'                                => 'Ticket actualizado con éxito',
-    'ticket_can_not_updated'                                     => 'El ticket no se puede actualizar',
-    'email_updated_successfully'                                 => 'Dirección de correo electrónico actualizada con éxito',
-    'email_can_not_updated'                                      => 'Dirección de correo electrónico no se puede actualizar',
-    'select_a_time_zone'                                         => 'Seleccione una zona horaria',
-    'select_a_date_time_format'                                  => 'Seleccione un formato de fecha y hora',
+    'system' => 'Sistema',
+    'online' => 'En linea',
+    'offline' => 'Desconectado',
+    'name/title' => 'Nombre / Título',
+    'pagesize' => 'Tamaño de página',
+    'url' => 'URL',
+    'default_department' => 'departamento por defecto',
+    'loglevel' => 'Nivel de registro',
+    'purglog' => 'Purgar logs',
+    'nameformat' => 'Formateo de nombres',
+    'timeformat' => 'Formato de tiempo',
+    'date' => 'Fecha',
+    'dateformat' => 'Formato de fecha',
+    'date_time' => 'Formato de fecha y hora',
+    'day_date_time' => 'Formato día, fecha y hora',
+    'timezone' => 'Zona horaria predeterminada',
+    'Ticket-created-successfully' => 'Ticket creado con éxito!',
+    'Ticket-created-successfully2' => 'Se ha creado el ticket pero no se ha verificado. Se mostrará en la bandeja de entrada una vez que el usuario verifique su cuenta.',
+    'system_updated_successfully' => 'Sistema actualizado con éxito',
+    'system_can_not_updated' => 'El sistema no se puede actualizar',
+    'ticket_updated_successfully' => 'Ticket actualizado con éxito',
+    'ticket_can_not_updated' => 'El ticket no se puede actualizar',
+    'email_updated_successfully' => 'Dirección de correo electrónico actualizada con éxito',
+    'email_can_not_updated' => 'Dirección de correo electrónico no se puede actualizar',
+    'select_a_time_zone' => 'Seleccione una zona horaria',
+    'select_a_date_time_format' => 'Seleccione un formato de fecha y hora',
     'Ticket-has-been-created-successfully-your-ticket-number-is' => 'El ticket se ha creado correctamente, el número del ticket es',
-    'Please-save-this-for-future-reference'                      => 'Guárdelo para futuras referencias',
-    'email-moble-already-taken'                                  => 'Dirección de correo electrónico o número de móvil ya se ha tomado',
-    'mobile-has-been-taken'                                      => 'Ya se ha tomado el número móvil',
-    'failed-to-create-user-tcket-as-mobile-has-been-taken'       => 'No se pudo crear un nuevo ticket porque el número de teléfono móvil que ingresaste está asignado a un usuario. Pero los otros datos que introdujo no coinciden con los detalles del usuario. Verifique los detalles de usuario o cree un nuevo usuario',
-    'rtl'                                                        => 'RTL (de derecha a izquierda)',
-    'the_rtl_support_is_only_applicable_to_the_outgoing_mails'   => 'El soporte de RTL sólo es aplicable a los correos salientes',
-    'user_set_ticket_status'                                     => 'Permitir a los usuarios establecer el estado del ticket',
-    'send_otp_for_account_verfication'                           => 'Enviar OTP a los usuarios',
-    'otp_usage_info'                                             => 'If you disallow unverified users to create ticket, we\'ll send an email with verification link and an sms with OTP code to users. If email is set as non mandatory users will recieve username and password on their mobile. [NOTE: SMS will be sent using Faveo SMS plugin].',
-    'send_otp_title_message'                                     => 'Send OTP for user account verification, reset password and mobile number verification',
-    'allow_unverified_users_to_create_ticket'                    => 'Allow unverified users to create tickets',
-    'make-email-mandatroy'                                       => 'Make email mandatory for ticket/user creation',
-    'email_man_info'                                             => 'Si no permite a los usuarios no verificados crear tickets, enviaremos un correo electrónico con vínculo de verificación y un sms con código OTP a los usuarios. Si el correo electrónico se establece como no obligatorio, los usuarios recibirán su nombre de usuario y contraseña en su móvil. [NOTA: SMS se enviará utilizando Faveo SMS plugin].',
+    'Please-save-this-for-future-reference' => 'Guárdelo para futuras referencias',
+    'email-moble-already-taken' => 'Dirección de correo electrónico o número de móvil ya se ha tomado',
+    'mobile-has-been-taken' => 'Ya se ha tomado el número móvil',
+    'failed-to-create-user-tcket-as-mobile-has-been-taken' => 'No se pudo crear un nuevo ticket porque el número de teléfono móvil que ingresaste está asignado a un usuario. Pero los otros datos que introdujo no coinciden con los detalles del usuario. Verifique los detalles de usuario o cree un nuevo usuario',
+    'rtl' => 'RTL (de derecha a izquierda)',
+    'the_rtl_support_is_only_applicable_to_the_outgoing_mails' => 'El soporte de RTL sólo es aplicable a los correos salientes',
+    'user_set_ticket_status' => 'Permitir a los usuarios establecer el estado del ticket',
+    'send_otp_for_account_verfication' => 'Enviar OTP a los usuarios',
+    'otp_usage_info' => 'If you disallow unverified users to create ticket, we\'ll send an email with verification link and an sms with OTP code to users. If email is set as non mandatory users will recieve username and password on their mobile. [NOTE: SMS will be sent using Faveo SMS plugin].',
+    'send_otp_title_message' => 'Send OTP for user account verification, reset password and mobile number verification',
+    'allow_unverified_users_to_create_ticket' => 'Allow unverified users to create tickets',
+    'make-email-mandatroy' => 'Make email mandatory for ticket/user creation',
+    'email_man_info' => 'Si no permite a los usuarios no verificados crear tickets, enviaremos un correo electrónico con vínculo de verificación y un sms con código OTP a los usuarios. Si el correo electrónico se establece como no obligatorio, los usuarios recibirán su nombre de usuario y contraseña en su móvil. [NOTA: SMS se enviará utilizando Faveo SMS plugin].',
     /*
       |--------------------------------------
       |   Dirección de correo electrónico Página de configuración
       |--------------------------------------
      */
-    'email'                               => 'Dirección de correo electrónico',
-    'email-settings'                      => 'Configuración de correo electrónico',
-    'default_template'                    => 'Conjunto de plantillas predeterminado:',
-    'default_system_email'                => 'Correo electrónico predeterminado del sistema:',
-    'default_alert_email'                 => 'Correo de alerta predeterminado:',
-    'admin_email'                         => 'Dirección de correo electrónico de los administradores:',
-    'email_fetch'                         => 'Buscar correo electrónico:',
-    'enable'                              => 'Habilitar',
-    'default_MTA'                         => 'Default MTA',
-    'fetch_auto-corn'                     => 'Buscar en auto-cron',
-    'strip_quoted_reply'                  => 'Franja citada respuesta',
-    'reply_separator'                     => 'Responder separator tag',
-    'accept_all_email'                    => 'Aceptar todos los correos electrónicos',
-    'accept_email_unknown'                => 'Aceptar correo electrónico de usuarios desconocidos',
-    'accept_email_collab'                 => 'Aceptar colaboradores de correo electrónico',
+    'email' => 'Dirección de correo electrónico',
+    'email-settings' => 'Configuración de correo electrónico',
+    'default_template' => 'Conjunto de plantillas predeterminado:',
+    'default_system_email' => 'Correo electrónico predeterminado del sistema:',
+    'default_alert_email' => 'Correo de alerta predeterminado:',
+    'admin_email' => 'Dirección de correo electrónico de los administradores:',
+    'email_fetch' => 'Buscar correo electrónico:',
+    'enable' => 'Habilitar',
+    'default_MTA' => 'Default MTA',
+    'fetch_auto-corn' => 'Buscar en auto-cron',
+    'strip_quoted_reply' => 'Franja citada respuesta',
+    'reply_separator' => 'Responder separator tag',
+    'accept_all_email' => 'Aceptar todos los correos electrónicos',
+    'accept_email_unknown' => 'Aceptar correo electrónico de usuarios desconocidos',
+    'accept_email_collab' => 'Aceptar colaboradores de correo electrónico',
     'automatically_and_collab_from_email' => 'Agregar colaboradores automáticamente desde campos de correo electrónico',
-    'default_alert_email'                 => 'Correo de alerta predeterminado',
-    'attachments'                         => 'Archivos adjuntos',
-    'email_attahment_user'                => 'Dirección de correo electrónico adjuntos al usuario',
-    'cron_notification'                   => 'Habilitar la notificación cron',
-    'cron'                                => 'Planificador de trabajos',
-    'cron-jobs'                           => 'Cron jobs',
-    'crone-url-message'                   => 'Éstas son la URL del planificador de tareas de Faveo (trabajo cron) para su sistema.',
-    'clipboard-copy-message'              => 'Copiado al portapapeles.',
-    'click'                               => 'haga clic aquí',
-    'check-cron-set'                      => 'Comprobar cómo configurar trabajos cron en su servidor.',
-    'notification-email'                  => 'Resumen diario',
-    'click-url-copy'                      => 'Haga clic aquí para copiar URL',
-    'job-scheduler-error'                 => 'No se puede actualizar el planificador de tareas.',
-    'job-scheduler-success'               => 'Planificador de tareas actualizado con éxito.',
+    'default_alert_email' => 'Correo de alerta predeterminado',
+    'attachments' => 'Archivos adjuntos',
+    'email_attahment_user' => 'Dirección de correo electrónico adjuntos al usuario',
+    'cron_notification' => 'Habilitar la notificación cron',
+    'cron' => 'Planificador de trabajos',
+    'cron-jobs' => 'Cron jobs',
+    'crone-url-message' => 'Éstas son la URL del planificador de tareas de Faveo (trabajo cron) para su sistema.',
+    'clipboard-copy-message' => 'Copiado al portapapeles.',
+    'click' => 'haga clic aquí',
+    'check-cron-set' => 'Comprobar cómo configurar trabajos cron en su servidor.',
+    'notification-email' => 'Resumen diario',
+    'click-url-copy' => 'Haga clic aquí para copiar URL',
+    'job-scheduler-error' => 'No se puede actualizar el planificador de tareas.',
+    'job-scheduler-success' => 'Planificador de tareas actualizado con éxito.',
     /*
       |--------------------------------------
       |   Ticket Página de configuración
       |--------------------------------------
      */
-    'ticket'                             => 'Ticket',
-    'ticket-setting'                     => 'Ticket settings',
-    'default_ticket_number_format'       => 'Configuración del ticket',
-    'default_ticket_number_sequence'     => 'Secuencia de número de ticket predeterminada',
-    'default_status'                     => 'Estado predeterminado',
-    'default_priority'                   => 'Prioridad predeterminada',
-    'default_sla'                        => 'SLA por Defecto',
-    'default_help_topic'                 => 'Tema de ayuda predeterminado',
-    'maximum_open_tickets'               => 'Máximo de entradas abiertas',
+    'ticket' => 'Ticket',
+    'ticket-setting' => 'Ticket settings',
+    'default_ticket_number_format' => 'Configuración del ticket',
+    'default_ticket_number_sequence' => 'Secuencia de número de ticket predeterminada',
+    'default_status' => 'Estado predeterminado',
+    'default_priority' => 'Prioridad predeterminada',
+    'default_sla' => 'SLA por Defecto',
+    'default_help_topic' => 'Tema de ayuda predeterminado',
+    'maximum_open_tickets' => 'Máximo de entradas abiertas',
     'agent_collision_avoidance_duration' => 'Evitar colision de agentes',
-    'human_verification'                 => 'Verificación humana',
-    'claim_on_response'                  => 'Reclamación de la respuesta',
-    'assigned_tickets'                   => 'Tickets asignados',
-    'answered_tickets'                   => 'Tickets contestados',
-    'agent_identity_masking'             => 'Enmascaramiento de la identidad del agente',
-    'enable_HTML_ticket_thread'          => 'Habilitar subproceso de Tickets HTML',
-    'allow_client_updates'               => 'Permitir actualizaciones de cliente',
-    'lock_ticket_frequency'              => 'tickets Bloqueado',
-    'only-once'                          => 'Sólo una vez',
-    'frequently'                         => 'Frecuentemente',
-    'reload-now'                         => 'Recargar ahora',
-    'ticket-lock-inactive'               => 'Has estado inactivo por un tiempo. Por favor recarga la página.',
-    'make-system-default-mail'           => 'Haga que el correo electrónico predeterminado de este sistema de correo electrónico',
-    'thread'                             => 'Hilo',
-    'labels'                             => 'Etiquetas',
+    'human_verification' => 'Verificación humana',
+    'claim_on_response' => 'Reclamación de la respuesta',
+    'assigned_tickets' => 'Tickets asignados',
+    'answered_tickets' => 'Tickets contestados',
+    'agent_identity_masking' => 'Enmascaramiento de la identidad del agente',
+    'enable_HTML_ticket_thread' => 'Habilitar subproceso de Tickets HTML',
+    'allow_client_updates' => 'Permitir actualizaciones de cliente',
+    'lock_ticket_frequency' => 'tickets Bloqueado',
+    'only-once' => 'Sólo una vez',
+    'frequently' => 'Frecuentemente',
+    'reload-now' => 'Recargar ahora',
+    'ticket-lock-inactive' => 'Has estado inactivo por un tiempo. Por favor recarga la página.',
+    'make-system-default-mail' => 'Haga que el correo electrónico predeterminado de este sistema de correo electrónico',
+    'thread' => 'Hilo',
+    'labels' => 'Etiquetas',
     /*
       |--------------------------------------
       |   Access Página de configuración
       |--------------------------------------
      */
-    'access'                                           => 'Acceso',
-    'expiration_policy'                                => 'Política de caducidad de la contraseña',
-    'allow_password_resets'                            => 'Permitir reinicios de contraseña',
-    'reset_token_expiration'                           => 'Restablecer la caducidad del token',
-    'agent_session_timeout'                            => 'Tiempo de espera de la sesión del agente',
-    'bind_agent_session_IP'                            => 'Vincular sesión de agente a IP',
-    'registration_required'                            => 'Se requiere registro',
+    'access' => 'Acceso',
+    'expiration_policy' => 'Política de caducidad de la contraseña',
+    'allow_password_resets' => 'Permitir reinicios de contraseña',
+    'reset_token_expiration' => 'Restablecer la caducidad del token',
+    'agent_session_timeout' => 'Tiempo de espera de la sesión del agente',
+    'bind_agent_session_IP' => 'Vincular sesión de agente a IP',
+    'registration_required' => 'Se requiere registro',
     'require_registration_and_login_to_create_tickets' => 'Requerir registro e iniciar sesión para crear entradas',
-    'registration_method'                              => 'Método de registro',
-    'user_session_timeout'                             => 'Tiempo de espera de la sesión del usuario',
-    'client_quick_access'                              => 'Acceso rápido del cliente',
-    'cron'                                             => 'Cron',
-    'cron_settings'                                    => 'Configuración de Cron',
-    'system-settings'                                  => 'Ajustes del sistema',
-    'settings-2'                                       => 'Ajustes',
+    'registration_method' => 'Método de registro',
+    'user_session_timeout' => 'Tiempo de espera de la sesión del usuario',
+    'client_quick_access' => 'Acceso rápido del cliente',
+    'cron' => 'Cron',
+    'cron_settings' => 'Configuración de Cron',
+    'system-settings' => 'Ajustes del sistema',
+    'settings-2' => 'Ajustes',
     /*
       |--------------------------------------
       |   Auto-Response Página de configuración
       |--------------------------------------
      */
-    'auto_responce'                      => 'Respuesta automática',
-    'auto_responce-settings'             => 'Ajustes de respuesta automática',
-    'new_ticket'                         => 'Nuevo ticket',
-    'new_ticket_by_agent'                => 'Nuevo ticket por agente',
-    'new_message'                        => 'Nuevo mensaje',
-    'submitter'                          => 'Enviado : ',
-    'send_receipt_confirmation'          => 'Enviar confirmación de recibo',
-    'participants'                       => 'Participantes : ',
-    'send_new_activity_notice'           => 'Enviar nuevo aviso de actividad',
-    'overlimit_notice'                   => 'Notificación de límite superior',
-    'email_attachments_to_the_user'      => 'Dirección de correo electrónico adjuntos al usuario',
+    'auto_responce' => 'Respuesta automática',
+    'auto_responce-settings' => 'Ajustes de respuesta automática',
+    'new_ticket' => 'Nuevo ticket',
+    'new_ticket_by_agent' => 'Nuevo ticket por agente',
+    'new_message' => 'Nuevo mensaje',
+    'submitter' => 'Enviado : ',
+    'send_receipt_confirmation' => 'Enviar confirmación de recibo',
+    'participants' => 'Participantes : ',
+    'send_new_activity_notice' => 'Enviar nuevo aviso de actividad',
+    'overlimit_notice' => 'Notificación de límite superior',
+    'email_attachments_to_the_user' => 'Dirección de correo electrónico adjuntos al usuario',
     'auto_response_updated_successfully' => 'Respuesta automática actualizada correctamente',
-    'auto_response_can_not_updated'      => 'La respuesta automática no se puede actualizar',
+    'auto_response_can_not_updated' => 'La respuesta automática no se puede actualizar',
 
     /*
       |--------------------------------------
       |   Alert & Notice Página de configuración
       |--------------------------------------
      */
-    'disable'                                               => 'Desabilitado',
-    'admin_email_2'                                         => 'Correo electrónico del administrador',
-    'alert_notices'                                         => 'Alertas y avisos',
-    'alert_notices_setitngs'                                => 'Configuración de alertas y avisos',
-    'new_ticket_alert'                                      => 'Nueva alerta de Tickets',
-    'department_manager'                                    => 'gerente de departamento',
-    'department_members'                                    => 'Miembros del departamento',
-    'organization_account_manager'                          => 'Administrador de cuentas de la organización',
-    'new_message_alert'                                     => 'Alerta de nuevo mensaje',
-    'last_respondent'                                       => 'Último encuestado',
-    'assigned_agent_team'                                   => 'Agente / equipo asignado',
-    'new_internal_note_alert'                               => 'Nueva alerta de notas internas',
-    'ticket_assignment_alert'                               => 'Alerta de asignación de Ticket',
-    'team_lead'                                             => 'Jefe de equipo',
-    'team_members'                                          => 'Miembros del equipo',
-    'ticket_transfer_alert'                                 => 'Alerta de transferencia de Ticket',
-    'overdue_ticket_alert'                                  => 'Alerta de Ticket vencido ',
-    'system_alerts'                                         => 'Alertas del sistema',
-    'system_errors'                                         => 'Errores del sistema',
-    'SQL_errors'                                            => 'Errores SQL',
-    'excessive_failed_login_attempts'                       => 'Excesivos intentos de inicio de sesión fallidos ',
-    'system_error_reports'                                  => 'Informes de errores del sistema',
+    'disable' => 'Desabilitado',
+    'admin_email_2' => 'Correo electrónico del administrador',
+    'alert_notices' => 'Alertas y avisos',
+    'alert_notices_setitngs' => 'Configuración de alertas y avisos',
+    'new_ticket_alert' => 'Nueva alerta de Tickets',
+    'department_manager' => 'gerente de departamento',
+    'department_members' => 'Miembros del departamento',
+    'organization_account_manager' => 'Administrador de cuentas de la organización',
+    'new_message_alert' => 'Alerta de nuevo mensaje',
+    'last_respondent' => 'Último encuestado',
+    'assigned_agent_team' => 'Agente / equipo asignado',
+    'new_internal_note_alert' => 'Nueva alerta de notas internas',
+    'ticket_assignment_alert' => 'Alerta de asignación de Ticket',
+    'team_lead' => 'Jefe de equipo',
+    'team_members' => 'Miembros del equipo',
+    'ticket_transfer_alert' => 'Alerta de transferencia de Ticket',
+    'overdue_ticket_alert' => 'Alerta de Ticket vencido ',
+    'system_alerts' => 'Alertas del sistema',
+    'system_errors' => 'Errores del sistema',
+    'SQL_errors' => 'Errores SQL',
+    'excessive_failed_login_attempts' => 'Excesivos intentos de inicio de sesión fallidos ',
+    'system_error_reports' => 'Informes de errores del sistema',
     'Send_app_crash_reports_to_help_Ladybird_improve_Faveo' => 'Enviar informes de falla de la aplicación para ayudar a Ladybird a mejorar Faveo',
-    'alert_&_notices_updated_successfully'                  => 'Alertas y avisos actualizados correctamente',
-    'alert_&_notices_can_not_updated'                       => 'No se pueden actualizar alertas y avisos',
+    'alert_&_notices_updated_successfully' => 'Alertas y avisos actualizados correctamente',
+    'alert_&_notices_can_not_updated' => 'No se pueden actualizar alertas y avisos',
 
     /*
       |-----------------------------------------------
@@ -471,7 +471,7 @@ return [
       |-----------------------------------------------
      */
     'current_ratings' => 'Clasificaciones actuales',
-    'edit_ratings'    => 'Editar calificaciones',
+    'edit_ratings' => 'Editar calificaciones',
 
     /*
       |-------------------------------------------------
@@ -485,29 +485,29 @@ return [
       | Página de idioma
       |------------------------------------------------
      */
-    'default'            => 'Predeterminado',
-    'language-settings'  => 'ajustes de idioma',
-    'iso-code'           => 'ISO-CODE',
-    'download'           => 'Descargar',
-    'upload_file'        => 'Subir archivo',
-    'enter_iso-code'     => 'Introduzca el código ISO',
-    'eg.'                => 'Ejemplo',
-    'for'                => 'Por',
-    'english'            => 'Inglés',
-    'language-name'      => 'Nombre del lenguaje',
-    'file'               => 'Archivo',
-    'read-more'          => 'Lee mas.',
-    'enable_lang'        => 'Permitir.',
-    'add-lang-package'   => 'Añadir un nuevo paquete de idiomas',
-    'package_exist'      => 'El paquete ya existe.',
-    'iso-code-error'     => 'Error en el código ISO. Introduzca el código ISO correcto.',
-    'zipp-error'         => 'Error en el archivo zip. Zip debe contener sólo archivos de lenguaje PHP.',
-    'upload-success'     => 'Subido correctamente.',
-    'file-error'         => 'Error en archivo o archivo no válido.',
-    'delete-success'     => 'Paquete de idioma eliminado correctamente.',
+    'default' => 'Predeterminado',
+    'language-settings' => 'ajustes de idioma',
+    'iso-code' => 'ISO-CODE',
+    'download' => 'Descargar',
+    'upload_file' => 'Subir archivo',
+    'enter_iso-code' => 'Introduzca el código ISO',
+    'eg.' => 'Ejemplo',
+    'for' => 'Por',
+    'english' => 'Inglés',
+    'language-name' => 'Nombre del lenguaje',
+    'file' => 'Archivo',
+    'read-more' => 'Lee mas.',
+    'enable_lang' => 'Permitir.',
+    'add-lang-package' => 'Añadir un nuevo paquete de idiomas',
+    'package_exist' => 'El paquete ya existe.',
+    'iso-code-error' => 'Error en el código ISO. Introduzca el código ISO correcto.',
+    'zipp-error' => 'Error en el archivo zip. Zip debe contener sólo archivos de lenguaje PHP.',
+    'upload-success' => 'Subido correctamente.',
+    'file-error' => 'Error en archivo o archivo no válido.',
+    'delete-success' => 'Paquete de idioma eliminado correctamente.',
     'lang-doesnot-exist' => 'El paquete de idiomas no existe.',
-    'active-lang-error'  => 'El paquete de idiomas no se puede eliminar cuando está activo.',
-    'language-error'     => 'Paquete de idiomas no encontrado en el directorio de lang.',
+    'active-lang-error' => 'El paquete de idiomas no se puede eliminar cuando está activo.',
+    'language-error' => 'Paquete de idiomas no encontrado en el directorio de lang.',
     'lang-fallback-lang' => 'No se puede eliminar el idioma predeterminado del sistema',
 
     /*
@@ -515,18 +515,18 @@ return [
       | Plugin configuración
       |--------------------------------------
      */
-    'add_plugin'            => 'Agregar complemento',
-    'plugins'               => 'complementos',
-    'upload'                => 'Subir',
-    'plugins-list'          => 'Lista de complementos',
-    'plugin-exists'         => 'El complemento ya existe',
-    'plugin-installed'      => 'Plugin instalado correctamente.',
-    'plugin-path-missing'   => 'La ruta del archivo de complementos no existe',
-    'no-plugin-file'        => 'No hay',
+    'add_plugin' => 'Agregar complemento',
+    'plugins' => 'complementos',
+    'upload' => 'Subir',
+    'plugins-list' => 'Lista de complementos',
+    'plugin-exists' => 'El complemento ya existe',
+    'plugin-installed' => 'Plugin instalado correctamente.',
+    'plugin-path-missing' => 'La ruta del archivo de complementos no existe',
+    'no-plugin-file' => 'No hay',
     'plugin-config-missing' => 'No hay <b> config.php o ServiceProvider.php </ b>',
-    'plugin-info'           => '¿Es usted un programador? Le recomendamos que escriba sus propios complementos y los haga disponibles para la comunidad',
-    'plugin-info-pro'       => ' Para eliminar los complementos disponibles con la edición Pro.',
-    'click-here'            => 'haga clic aquí',
+    'plugin-info' => '¿Es usted un programador? Le recomendamos que escriba sus propios complementos y los haga disponibles para la comunidad',
+    'plugin-info-pro' => ' Para eliminar los complementos disponibles con la edición Pro.',
+    'click-here' => 'haga clic aquí',
     /*
       |----------------------------------------------------------------------------------------
       | Manage Pages [Español(es)]
@@ -543,115 +543,115 @@ return [
       |  Help Tema index Page
       |--------------------------------------
      */
-    'help_topics'       => 'Temas de ayuda',
-    'topic'             => 'Tema',
-    'type'              => 'Tipo',
-    'priority'          => 'Prioridad',
-    'last_updated'      => 'Última actualización',
+    'help_topics' => 'Temas de ayuda',
+    'topic' => 'Tema',
+    'type' => 'Tipo',
+    'priority' => 'Prioridad',
+    'last_updated' => 'Última actualización',
     'create_help_topic' => 'Crear tema de ayuda',
-    'action'            => 'Acción',
+    'action' => 'Acción',
     /*
       |--------------------------------------
       |  Help Tema Crear página
       |--------------------------------------
      */
-    'active'                                => 'Activo',
-    'disabled'                              => 'Desabilitado',
-    'public'                                => 'Público',
-    'private'                               => 'Privado',
-    'parent_topic'                          => 'Tema principal',
-    'Custom_form'                           => 'Formulario personalizado',
-    'SLA_plan'                              => 'SLA plan',
-    'sla-plans'                             => 'SLA plans',
-    'auto_assign'                           => 'Asignación automática',
-    'auto_respons'                          => 'Respuesta automática',
-    'ticket_number_format'                  => 'Formato del número de ticket',
-    'system_default'                        => 'Sistema por defecto',
-    'custom'                                => 'Personalizado',
-    'internal_notes'                        => 'Notas internas',
-    'select_a_parent_topic'                 => 'Seleccione un tema principal',
-    'custom_form'                           => 'Formulario personalizado',
-    'select_a_form'                         => 'Seleccione un formulario',
-    'select_a_department'                   => 'Seleccione un departamento',
-    'departments'                           => 'Departamentos',
-    'select_a_priority'                     => 'Seleccione una prioridad',
-    'priorities'                            => 'Prioridades',
-    'select_a_sla_plan'                     => 'Seleccione un plan SLA',
-    'sla_plans'                             => 'SLA plans',
-    'select_an_agent'                       => 'Seleccione un agente',
-    'helptopic_created_successfully'        => 'Tema de ayuda creado correctamente',
-    'helptopic_can_not_create'              => 'No se puede crear el tema de ayuda',
-    'helptopic_updated_successfully'        => 'Tema de ayuda actualizado correctamente',
-    'helptopic_can_not_update'              => 'No se puede actualizar el tema de la Ayuda',
-    'you_cannot_delete_default_department'  => 'No se puede eliminar el departamento predeterminado',
+    'active' => 'Activo',
+    'disabled' => 'Desabilitado',
+    'public' => 'Público',
+    'private' => 'Privado',
+    'parent_topic' => 'Tema principal',
+    'Custom_form' => 'Formulario personalizado',
+    'SLA_plan' => 'SLA plan',
+    'sla-plans' => 'SLA plans',
+    'auto_assign' => 'Asignación automática',
+    'auto_respons' => 'Respuesta automática',
+    'ticket_number_format' => 'Formato del número de ticket',
+    'system_default' => 'Sistema por defecto',
+    'custom' => 'Personalizado',
+    'internal_notes' => 'Notas internas',
+    'select_a_parent_topic' => 'Seleccione un tema principal',
+    'custom_form' => 'Formulario personalizado',
+    'select_a_form' => 'Seleccione un formulario',
+    'select_a_department' => 'Seleccione un departamento',
+    'departments' => 'Departamentos',
+    'select_a_priority' => 'Seleccione una prioridad',
+    'priorities' => 'Prioridades',
+    'select_a_sla_plan' => 'Seleccione un plan SLA',
+    'sla_plans' => 'SLA plans',
+    'select_an_agent' => 'Seleccione un agente',
+    'helptopic_created_successfully' => 'Tema de ayuda creado correctamente',
+    'helptopic_can_not_create' => 'No se puede crear el tema de ayuda',
+    'helptopic_updated_successfully' => 'Tema de ayuda actualizado correctamente',
+    'helptopic_can_not_update' => 'No se puede actualizar el tema de la Ayuda',
+    'you_cannot_delete_default_department' => 'No se puede eliminar el departamento predeterminado',
     'have_been_moved_to_default_help_topic' => 'Se han movido al tema de ayuda predeterminado',
-    'helptopic_deleted_successfully'        => 'Helptopic eliminado correctamente',
-    'make-default-helptopic'                => 'Hacer tema de ayuda predeterminado del sistema ',
+    'helptopic_deleted_successfully' => 'Helptopic eliminado correctamente',
+    'make-default-helptopic' => 'Hacer tema de ayuda predeterminado del sistema ',
     /*
       |--------------------------------------
       |  SLA plan Página de inicio
       |--------------------------------------
      */
-    'sla_plans'    => 'SLA plans',
-    'create_SLA'   => 'Crear un SLA',
+    'sla_plans' => 'SLA plans',
+    'create_SLA' => 'Crear un SLA',
     'grace_period' => 'periodo de gracia',
-    'added_date'   => 'Fecha añadida',
+    'added_date' => 'Fecha añadida',
     /*
       |--------------------------------------
       |  SLA plan Crear página
       |--------------------------------------
      */
-    'transient'                                            => 'Transitorio',
-    'ticket_overdue_alert'                                 => 'Alertas de tickets vencidos',
-    'sla_plan_created_successfully'                        => 'Plan de SLA creado con éxito',
-    'sla_plan_can_not_create'                              => 'No se puede crear el plan SLA',
-    'sla_plan_updated_successfully'                        => 'Plan de SLA actualizado con éxito',
-    'sla_plan_can_not_update'                              => 'No se puede actualizar el plan SLA',
-    'you_cannot_delete_default_department'                 => 'No se puede eliminar el departamento predeterminado',
-    'have_been_moved_to_default_sla'                       => 'Se han trasladado al SLA predeterminado',
+    'transient' => 'Transitorio',
+    'ticket_overdue_alert' => 'Alertas de tickets vencidos',
+    'sla_plan_created_successfully' => 'Plan de SLA creado con éxito',
+    'sla_plan_can_not_create' => 'No se puede crear el plan SLA',
+    'sla_plan_updated_successfully' => 'Plan de SLA actualizado con éxito',
+    'sla_plan_can_not_update' => 'No se puede actualizar el plan SLA',
+    'you_cannot_delete_default_department' => 'No se puede eliminar el departamento predeterminado',
+    'have_been_moved_to_default_sla' => 'Se han trasladado al SLA predeterminado',
     'associated_department_have_been_moved_to_default_sla' => 'El departamento asociado se ha trasladado al SLA predeterminado',
     'associated_help_topic_have_been_moved_to_default_sla' => 'El tema de ayuda asociado se ha trasladado al SLA predeterminado',
-    'sla_plan_deleted_successfully'                        => 'Plan de SLA eliminado correctamente',
-    'sla_plan_can_not_delete'                              => 'No se puede eliminar el plan SLA',
-    'make-default-sla'                                     => 'Hacer tema de ayuda predeterminado del sistema',
+    'sla_plan_deleted_successfully' => 'Plan de SLA eliminado correctamente',
+    'sla_plan_can_not_delete' => 'No se puede eliminar el plan SLA',
+    'make-default-sla' => 'Hacer tema de ayuda predeterminado del sistema',
     /*
       |--------------------------------------
       |  Work Flow
       |--------------------------------------
      */
-    'workflow'                      => 'Flujo de trabajo',
-    'ticket_workflow'               => 'Flujo de trabajo de tickets',
-    'create_workflow'               => 'Crear flujo de trabajo',
-    'edit_workflow'                 => 'Editar flujo de trabajo',
-    'updated'                       => 'Actualizado',
-    'target'                        => 'Objetivo',
-    'target_channel'                => 'Canal de destino',
-    'execution_order'               => 'Orden de ejecución',
-    'target_channel'                => 'Canal de destino',
-    'workflow_rules'                => 'Reglas del flujo de trabajo',
-    'workflow_action'               => 'Acción de flujo de trabajo',
-    'rules'                         => 'Reglas',
-    'order'                         => 'Orden',
-    'condition'                     => 'Condición',
-    'statement'                     => 'Declaración',
-    'select_a_channel'              => 'Selecciona un canal',
-    'body'                          => 'Cuerpo',
-    'select_one'                    => 'Seleccione uno',
-    'equal_to'                      => 'Igual a',
-    'not_equal_to'                  => 'No igual a',
-    'contains'                      => 'Contiene',
-    'does_not_contain'              => 'No contiene',
-    'starts_with'                   => 'Comienza con',
-    'ends_with'                     => 'Termina con',
-    'select_an_action'              => 'Seleccione una acción',
-    'reject_ticket'                 => 'Ticket de rechazo',
-    'set_department'                => 'Establecer departamento',
-    'set_priority'                  => 'Fijar prioridad',
-    'set_sla_plan'                  => 'Establecer plan SLA',
-    'assign_team'                   => 'Asignar equipo',
-    'assign_agent'                  => 'Asignar agente',
-    'set_help_topic'                => 'Establecer tema de ayuda',
-    'set_ticket_status'             => 'Establecer el estado del ticket',
+    'workflow' => 'Flujo de trabajo',
+    'ticket_workflow' => 'Flujo de trabajo de tickets',
+    'create_workflow' => 'Crear flujo de trabajo',
+    'edit_workflow' => 'Editar flujo de trabajo',
+    'updated' => 'Actualizado',
+    'target' => 'Objetivo',
+    'target_channel' => 'Canal de destino',
+    'execution_order' => 'Orden de ejecución',
+    'target_channel' => 'Canal de destino',
+    'workflow_rules' => 'Reglas del flujo de trabajo',
+    'workflow_action' => 'Acción de flujo de trabajo',
+    'rules' => 'Reglas',
+    'order' => 'Orden',
+    'condition' => 'Condición',
+    'statement' => 'Declaración',
+    'select_a_channel' => 'Selecciona un canal',
+    'body' => 'Cuerpo',
+    'select_one' => 'Seleccione uno',
+    'equal_to' => 'Igual a',
+    'not_equal_to' => 'No igual a',
+    'contains' => 'Contiene',
+    'does_not_contain' => 'No contiene',
+    'starts_with' => 'Comienza con',
+    'ends_with' => 'Termina con',
+    'select_an_action' => 'Seleccione una acción',
+    'reject_ticket' => 'Ticket de rechazo',
+    'set_department' => 'Establecer departamento',
+    'set_priority' => 'Fijar prioridad',
+    'set_sla_plan' => 'Establecer plan SLA',
+    'assign_team' => 'Asignar equipo',
+    'assign_agent' => 'Asignar agente',
+    'set_help_topic' => 'Establecer tema de ayuda',
+    'set_ticket_status' => 'Establecer el estado del ticket',
     'workflow_created_successfully' => 'Flujo de trabajo creado con éxito',
     'workflow_updated_successfully' => 'Flujo de trabajo actualizado con éxito',
     'workflow_deleted_successfully' => 'Flujo de trabajo eliminado correctamente',
@@ -661,57 +661,57 @@ return [
       |  Form Crear página
       |--------------------------------------
      */
-    'title'                                 => 'Título',
-    'instruction'                           => 'Instrucción',
-    'label'                                 => 'Etiqueta',
-    'visibility'                            => 'Visibilidad',
-    'variable'                              => 'Variable',
-    'create_form'                           => 'Crear formulario',
-    'forms'                                 => 'Formularios',
-    'form_name'                             => 'Nombre del formulario',
-    'view_this_form'                        => 'Ver este formulario',
-    'delete_from'                           => 'Eliminar formulario',
-    'are_you_sure_you_want_to_delete'       => 'estas seguro que quieres borrarlo',
-    'close'                                 => 'Cerca',
-    'instructions'                          => 'Instrucciones',
-    'instructions_on_creating_form'         => 'Seleccione el tipo de campo que desea agregar al formulario de abajo y haga clic en el menú desplegable "Tipo". No olvide establecer las opciones de campo si el tipo es select, checkbox o radio. Separe cada opción con una coma. Una vez que haya terminado de crear el formulario, puede guardar el formulario haciendo clic en el botón "Guardar formulario"',
-    'form_properties'                       => 'Propiedades del formulario',
-    'adding_fields'                         => 'Añadiendo campos',
+    'title' => 'Título',
+    'instruction' => 'Instrucción',
+    'label' => 'Etiqueta',
+    'visibility' => 'Visibilidad',
+    'variable' => 'Variable',
+    'create_form' => 'Crear formulario',
+    'forms' => 'Formularios',
+    'form_name' => 'Nombre del formulario',
+    'view_this_form' => 'Ver este formulario',
+    'delete_from' => 'Eliminar formulario',
+    'are_you_sure_you_want_to_delete' => 'estas seguro que quieres borrarlo',
+    'close' => 'Cerca',
+    'instructions' => 'Instrucciones',
+    'instructions_on_creating_form' => 'Seleccione el tipo de campo que desea agregar al formulario de abajo y haga clic en el menú desplegable "Tipo". No olvide establecer las opciones de campo si el tipo es select, checkbox o radio. Separe cada opción con una coma. Una vez que haya terminado de crear el formulario, puede guardar el formulario haciendo clic en el botón "Guardar formulario"',
+    'form_properties' => 'Propiedades del formulario',
+    'adding_fields' => 'Añadiendo campos',
     'click_add_fields_button_to_add_fields' => 'Haga clic en el botón <b> Agregar campos </ b> para agregar campos',
-    'add_fields'                            => 'Agregar campos',
-    'save_form'                             => 'Guardar formulario',
-    'label'                                 => 'Etiqueta',
-    'name'                                  => 'Nombre',
-    'type'                                  => 'Tipo',
-    'values(selected_fields)'               => 'Valores (Campos seleccionados)',
-    'required'                              => 'Requirido',
-    'Acción'                                => 'Acción',
-    'remove'                                => 'Remover',
-    'form_deleted_successfully'             => 'Formulario eliminado correctamente',
-    'successfully_created_form'             => 'Formulario creado con éxito',
-    'please_fill_form_name'                 => 'Rellene el nombre del formulario',
-    'category_inserted_successfully'        => 'Categoría insertada correctamente',
-    'category_not_inserted'                 => 'Categoría no insertada',
-    'category_updated_successfully'         => 'Categoría actualizada con éxito',
-    'category_not_updated'                  => 'Categoría no actualizada',
-    'category_deleted_successfully'         => 'Categoría eliminada correctamente',
-    'category_not_deleted'                  => 'Categoría no eliminada',
-    'article_inserted_successfully'         => 'Artículo insertado correctamente',
-    'article_not_inserted'                  => 'Artículo no insertado',
-    'article_updated_successfully'          => 'Artículo actualizado con éxito',
-    'article_not_updated'                   => 'Artículo no actualizado',
-    'article_deleted_successfully'          => 'Artículo eliminado correctamente',
-    'article_not_deleted'                   => 'Artículo no eliminado',
-    'article_can_not_deleted'               => 'No se puede eliminar el artículo',
-    'page_created_successfully'             => 'Página creada correctamente',
-    'your_page_updated_successfully'        => 'Tu página fué actualizada con éxito',
-    'page_deleted_successfully'             => 'Página eliminada correctamente',
-    'settings_updated_successfully'         => 'Configuración actualizada correctamente',
-    'settings_can_not_updated'              => 'No se puede actualizar la configuración',
-    'can_not_process'                       => 'No se puede procesar',
-    'comment_published'                     => 'Comentario publicado',
-    'comment_deleted'                       => 'Comentario borrado',
-    'publish_time'                          => 'Tiempo de publicación',
+    'add_fields' => 'Agregar campos',
+    'save_form' => 'Guardar formulario',
+    'label' => 'Etiqueta',
+    'name' => 'Nombre',
+    'type' => 'Tipo',
+    'values(selected_fields)' => 'Valores (Campos seleccionados)',
+    'required' => 'Requirido',
+    'Acción' => 'Acción',
+    'remove' => 'Remover',
+    'form_deleted_successfully' => 'Formulario eliminado correctamente',
+    'successfully_created_form' => 'Formulario creado con éxito',
+    'please_fill_form_name' => 'Rellene el nombre del formulario',
+    'category_inserted_successfully' => 'Categoría insertada correctamente',
+    'category_not_inserted' => 'Categoría no insertada',
+    'category_updated_successfully' => 'Categoría actualizada con éxito',
+    'category_not_updated' => 'Categoría no actualizada',
+    'category_deleted_successfully' => 'Categoría eliminada correctamente',
+    'category_not_deleted' => 'Categoría no eliminada',
+    'article_inserted_successfully' => 'Artículo insertado correctamente',
+    'article_not_inserted' => 'Artículo no insertado',
+    'article_updated_successfully' => 'Artículo actualizado con éxito',
+    'article_not_updated' => 'Artículo no actualizado',
+    'article_deleted_successfully' => 'Artículo eliminado correctamente',
+    'article_not_deleted' => 'Artículo no eliminado',
+    'article_can_not_deleted' => 'No se puede eliminar el artículo',
+    'page_created_successfully' => 'Página creada correctamente',
+    'your_page_updated_successfully' => 'Tu página fué actualizada con éxito',
+    'page_deleted_successfully' => 'Página eliminada correctamente',
+    'settings_updated_successfully' => 'Configuración actualizada correctamente',
+    'settings_can_not_updated' => 'No se puede actualizar la configuración',
+    'can_not_process' => 'No se puede procesar',
+    'comment_published' => 'Comentario publicado',
+    'comment_deleted' => 'Comentario borrado',
+    'publish_time' => 'Tiempo de publicación',
     /*
       |----------------------------------------------------------------------------------------
       | Theme Pages [Español(es)]
@@ -728,7 +728,7 @@ return [
       |  Footer Pages
       |--------------------------------------
      */
-    'footer'  => 'Footer',
+    'footer' => 'Footer',
     'footer1' => 'Footer1',
     'footer2' => 'Footer2',
     'footer3' => 'Footer3',
@@ -738,13 +738,13 @@ return [
       |  Custom alert box
       |--------------------------------------
      */
-    'ok'             => 'Ok',
-    'cancel'         => 'Cancelar',
-    'select-ticket'  => 'Por favor seleccione tickets.',
-    'confirm'        => 'Estás seguro?',
+    'ok' => 'Ok',
+    'cancel' => 'Cancelar',
+    'select-ticket' => 'Por favor seleccione tickets.',
+    'confirm' => 'Estás seguro?',
     'delete-tickets' => 'Borrar entradas',
-    'close-tickets'  => 'Cerrar tickets',
-    'open-tickets'   => 'Abrir tickets',
+    'close-tickets' => 'Cerrar tickets',
+    'open-tickets' => 'Abrir tickets',
     /*
       |----------------------------------------------------------------------------------------
       | Staff Pages [Español(es)]
@@ -755,160 +755,160 @@ return [
       | customize your views to better match your application.
       |
      */
-    'are_you_sure'       => 'Estás seguro',
-    'staffs'             => 'Personal',
-    'name'               => 'Nombre',
-    'user_name'          => 'Nombre de usuario',
-    'status'             => 'Status',
-    'group'              => 'Grupo',
-    'department'         => 'Departmento',
-    'created'            => 'Creado',
-    'lastlogin'          => 'Último acceso',
-    'createagent'        => 'Crear un agente',
-    'delete'             => 'Borrar',
-    'agents'             => 'Agentes',
-    'create'             => 'Creado',
-    'edit'               => 'Editar',
-    'departments'        => 'Departmentos',
-    'groups'             => 'Gruposoups',
+    'are_you_sure' => 'Estás seguro',
+    'staffs' => 'Personal',
+    'name' => 'Nombre',
+    'user_name' => 'Nombre de usuario',
+    'status' => 'Status',
+    'group' => 'Grupo',
+    'department' => 'Departmento',
+    'created' => 'Creado',
+    'lastlogin' => 'Último acceso',
+    'createagent' => 'Crear un agente',
+    'delete' => 'Borrar',
+    'agents' => 'Agentes',
+    'create' => 'Creado',
+    'edit' => 'Editar',
+    'departments' => 'Departmentos',
+    'groups' => 'Gruposoups',
     'select_a_time_zone' => 'Seleccione una zona horaria',
-    'time_zones'         => 'Zonas horarias',
+    'time_zones' => 'Zonas horarias',
     /*
       |--------------------------------------
       |  Staff Crear página
       |--------------------------------------
      */
-    'create_agent'                            => 'Crear agente',
-    'first_name'                              => 'Primer nombre',
-    'last_name'                               => 'Apellido',
-    'mobile_number'                           => 'Número de teléfono móvil',
-    'agent_signature'                         => 'Firma del agente',
-    'account_status_setting'                  => 'Estado y configuración de la cuenta',
-    'account_type'                            => 'Tipo de cuenta',
-    'admin'                                   => 'Admin',
-    'agent'                                   => 'Agente',
-    'account_status'                          => 'Estado de la cuenta',
-    'locked'                                  => 'Bloqueado',
-    'assigned_group'                          => 'Grupo asignado',
-    'primary_department'                      => 'Departamento primario',
-    'agent_time_zone'                         => 'Zona horaria del agente',
-    'day_light_saving'                        => 'Ahorro de luz de día',
-    'limit_access'                            => 'Acceso limitado',
-    'directory_listing'                       => 'Lista de directorios',
-    'vocation_mode'                           => 'Modo vocacional',
-    'assigned_team'                           => 'Equipo asignado',
+    'create_agent' => 'Crear agente',
+    'first_name' => 'Primer nombre',
+    'last_name' => 'Apellido',
+    'mobile_number' => 'Número de teléfono móvil',
+    'agent_signature' => 'Firma del agente',
+    'account_status_setting' => 'Estado y configuración de la cuenta',
+    'account_type' => 'Tipo de cuenta',
+    'admin' => 'Admin',
+    'agent' => 'Agente',
+    'account_status' => 'Estado de la cuenta',
+    'locked' => 'Bloqueado',
+    'assigned_group' => 'Grupo asignado',
+    'primary_department' => 'Departamento primario',
+    'agent_time_zone' => 'Zona horaria del agente',
+    'day_light_saving' => 'Ahorro de luz de día',
+    'limit_access' => 'Acceso limitado',
+    'directory_listing' => 'Lista de directorios',
+    'vocation_mode' => 'Modo vocacional',
+    'assigned_team' => 'Equipo asignado',
     'agent_send_mail_error_on_agent_creation' => 'Se ha producido un error al enviar el correo al agente. Comprueba la configuración de correo electrónico y vuelve a intentarlo',
-    'agent_creation_success'                  => 'Agente creado correctamente',
-    'failed_to_create_agent'                  => 'No se pudo crear el agente',
-    'failed_to_edit_agent'                    => 'Error al editar el agente',
-    'agent_updated_sucessfully'               => 'Agente actualizado correctamente',
-    'unable_to_update_agent'                  => 'No se puede actualizar el agente',
-    'agent_deleted_sucessfully'               => 'Agente eliminado correctamente',
-    'this_staff_is_related_to_some_tickets'   => 'Este personal está relacionado con algunos tickets',
-    'list_of_agents'                          => 'Lista de agentes',
-    'create_an_agent'                         => 'Crear un agente',
-    'edit_an_agent'                           => 'Editar un agente',
+    'agent_creation_success' => 'Agente creado correctamente',
+    'failed_to_create_agent' => 'No se pudo crear el agente',
+    'failed_to_edit_agent' => 'Error al editar el agente',
+    'agent_updated_sucessfully' => 'Agente actualizado correctamente',
+    'unable_to_update_agent' => 'No se puede actualizar el agente',
+    'agent_deleted_sucessfully' => 'Agente eliminado correctamente',
+    'this_staff_is_related_to_some_tickets' => 'Este personal está relacionado con algunos tickets',
+    'list_of_agents' => 'Lista de agentes',
+    'create_an_agent' => 'Crear un agente',
+    'edit_an_agent' => 'Editar un agente',
 
     /*
       |--------------------------------------
       |  Department Crear página
       |--------------------------------------
      */
-    'create_department'                                => 'Crear departamento',
-    'manager'                                          => 'Gerente',
-    'ticket_assignment'                                => 'Asignación de tickets ',
+    'create_department' => 'Crear departamento',
+    'manager' => 'Gerente',
+    'ticket_assignment' => 'Asignación de tickets ',
     'restrict_ticket_assignment_to_department_members' => 'Restringir la asignación de entradas a los miembros del departamento',
-    'outgoing_emails'                                  => 'Mensajes salientes',
-    'outgoing_email'                                   => 'Correo saliente',
-    'template_set'                                     => 'Conjunto de plantillas',
-    'auto_responding_settings'                         => 'Ajustes de respuesta automática',
-    'disable_for_this_department'                      => 'Desabilitado para este departamento',
-    'auto_response_email'                              => 'Desabilitado para este departamento',
-    'recipient'                                        => 'Recipiente',
-    'group_access'                                     => 'Acceso de grupo',
-    'department_signature'                             => 'Firma del Departamento',
-    'list_of_departments'                              => 'Lista de departamentos',
-    'create_a_department'                              => 'Crear un departamento',
-    'outgoing_email_settings'                          => 'Configuración de correo saliente',
-    'edit_department'                                  => 'Editar sección',
-    'select_a_sla'                                     => 'Seleccione un SLA',
-    'select_a_manager'                                 => 'Seleccione un gerente',
-    'department_created_sucessfully'                   => 'Departamento creado con éxito',
-    'failed_to_create_department'                      => 'No se pudo crear el departamento',
-    'department_updated_sucessfully'                   => 'Departamento actualizado con éxito',
-    'department_not_updated'                           => 'Departamento no actualizado',
-    'you_cannot_delete_default_department'             => 'No se puede eliminar el departamento predeterminado',
-    'have_been_moved_to_default_department'            => 'Han sido trasladados al departamento por defecto',
-    'the_associated_helptopic_has_been_deactivated'    => 'El helptopic asociado ha sido desactivado',
-    'department_deleted_sucessfully'                   => 'Departamento eliminado correctamente',
-    'department_can_not_delete'                        => 'No se puede eliminar el departamento',
-    'select_a_department'                              => 'Seleccione un departamento',
-    'make-default-department'                          => 'Hacer predeterminado para el sistema',
+    'outgoing_emails' => 'Mensajes salientes',
+    'outgoing_email' => 'Correo saliente',
+    'template_set' => 'Conjunto de plantillas',
+    'auto_responding_settings' => 'Ajustes de respuesta automática',
+    'disable_for_this_department' => 'Desabilitado para este departamento',
+    'auto_response_email' => 'Desabilitado para este departamento',
+    'recipient' => 'Recipiente',
+    'group_access' => 'Acceso de grupo',
+    'department_signature' => 'Firma del Departamento',
+    'list_of_departments' => 'Lista de departamentos',
+    'create_a_department' => 'Crear un departamento',
+    'outgoing_email_settings' => 'Configuración de correo saliente',
+    'edit_department' => 'Editar sección',
+    'select_a_sla' => 'Seleccione un SLA',
+    'select_a_manager' => 'Seleccione un gerente',
+    'department_created_sucessfully' => 'Departamento creado con éxito',
+    'failed_to_create_department' => 'No se pudo crear el departamento',
+    'department_updated_sucessfully' => 'Departamento actualizado con éxito',
+    'department_not_updated' => 'Departamento no actualizado',
+    'you_cannot_delete_default_department' => 'No se puede eliminar el departamento predeterminado',
+    'have_been_moved_to_default_department' => 'Han sido trasladados al departamento por defecto',
+    'the_associated_helptopic_has_been_deactivated' => 'El helptopic asociado ha sido desactivado',
+    'department_deleted_sucessfully' => 'Departamento eliminado correctamente',
+    'department_can_not_delete' => 'No se puede eliminar el departamento',
+    'select_a_department' => 'Seleccione un departamento',
+    'make-default-department' => 'Hacer predeterminado para el sistema',
     /*
       |--------------------------------------
       |  Team Crear página
       |--------------------------------------
      */
-    'create_team'                => 'Crear equipo',
-    'team_lead'                  => 'Jefe de equipo',
-    'assignment_alert'           => 'Alerta de asignación',
-    'disable_for_this_team'      => 'Desabilitado para este equipo',
-    'teams'                      => 'Teams',
-    'list_of_teams'              => 'Lista de equipos',
-    'create_a_team'              => 'Crear un equipo',
-    'edit_a_team'                => 'Editar un equipo',
+    'create_team' => 'Crear equipo',
+    'team_lead' => 'Jefe de equipo',
+    'assignment_alert' => 'Alerta de asignación',
+    'disable_for_this_team' => 'Desabilitado para este equipo',
+    'teams' => 'Teams',
+    'list_of_teams' => 'Lista de equipos',
+    'create_a_team' => 'Crear un equipo',
+    'edit_a_team' => 'Editar un equipo',
     'teams_created_successfully' => 'Equipos creados con éxito',
-    'teams_can_not_create'       => 'No se pueden crear equipos',
+    'teams_can_not_create' => 'No se pueden crear equipos',
     'teams_updated_successfully' => 'Equipos actualizados con éxito',
-    'teams_can_not_update'       => 'Los equipos no se pueden actualizar',
+    'teams_can_not_update' => 'Los equipos no se pueden actualizar',
     'teams_deleted_successfully' => 'Equipos eliminados correctamente',
-    'teams_can_not_delete'       => 'No se pueden eliminar equipos',
-    'select_a_team'              => 'Seleccione un equipo',
-    'select_a_team_lead'         => 'Seleccione un líder de equipo',
-    'members'                    => 'Miembros',
+    'teams_can_not_delete' => 'No se pueden eliminar equipos',
+    'select_a_team' => 'Seleccione un equipo',
+    'select_a_team_lead' => 'Seleccione un líder de equipo',
+    'members' => 'Miembros',
     /*
       |--------------------------------------
       |  Group Crear página
       |--------------------------------------
      */
-    'create_group'                                                                           => 'Crea un grupo',
-    'goups'                                                                                  => 'Grupos',
-    'can_create_ticket'                                                                      => 'Puede crear ticket',
-    'can_edit_ticket'                                                                        => 'Puede editar el ticket',
-    'can_post_ticket'                                                                        => 'Puede publicar el ticket',
-    'can_close_ticket'                                                                       => 'Puede cerrar el ticket ',
-    'can_assign_ticket'                                                                      => 'Puede asignar un ticket',
-    'can_transfer_ticket'                                                                    => 'Puede transferir ticket',
-    'can_delete_ticket'                                                                      => 'Se puede eliminar el ticket',
-    'can_ban_emails'                                                                         => 'Puede prohibir mensajes de correo electrónico',
-    'can_manage_premade'                                                                     => 'Puede manejar prefabricados',
-    'can_manage_FAQ'                                                                         => 'Puede administrar FAQ',
-    'can_view_agent_stats'                                                                   => 'Puede ver las estadísticas del agente',
-    'department_access'                                                                      => 'Acceso al departamento ',
-    'admin_notes'                                                                            => 'Notas de administrador',
-    'group_members'                                                                          => 'Miembros del grupo',
-    'group_name'                                                                             => 'Nombre del grupo',
-    'select_a_group'                                                                         => 'Seleccione un grupo',
-    'create_a_group'                                                                         => 'Crear un grupo',
-    'edit_a_group'                                                                           => 'Editar un grupo',
-    'group_created_successfully'                                                             => 'Grupo creado correctamente',
-    'group_can_not_create'                                                                   => 'Grupo no se puede crear',
-    'group_updated_successfully'                                                             => 'Grupo actualizado con éxito',
-    'group_can_not_update'                                                                   => 'Grupo no se puede actualizar',
+    'create_group' => 'Crea un grupo',
+    'goups' => 'Grupos',
+    'can_create_ticket' => 'Puede crear ticket',
+    'can_edit_ticket' => 'Puede editar el ticket',
+    'can_post_ticket' => 'Puede publicar el ticket',
+    'can_close_ticket' => 'Puede cerrar el ticket ',
+    'can_assign_ticket' => 'Puede asignar un ticket',
+    'can_transfer_ticket' => 'Puede transferir ticket',
+    'can_delete_ticket' => 'Se puede eliminar el ticket',
+    'can_ban_emails' => 'Puede prohibir mensajes de correo electrónico',
+    'can_manage_premade' => 'Puede manejar prefabricados',
+    'can_manage_FAQ' => 'Puede administrar FAQ',
+    'can_view_agent_stats' => 'Puede ver las estadísticas del agente',
+    'department_access' => 'Acceso al departamento ',
+    'admin_notes' => 'Notas de administrador',
+    'group_members' => 'Miembros del grupo',
+    'group_name' => 'Nombre del grupo',
+    'select_a_group' => 'Seleccione un grupo',
+    'create_a_group' => 'Crear un grupo',
+    'edit_a_group' => 'Editar un grupo',
+    'group_created_successfully' => 'Grupo creado correctamente',
+    'group_can_not_create' => 'Grupo no se puede crear',
+    'group_updated_successfully' => 'Grupo actualizado con éxito',
+    'group_can_not_update' => 'Grupo no se puede actualizar',
     'there_are_agents_assigned_to_this_group_please_unassign_them_from_this_group_to_delete' => 'Hay agentes asignados a este grupo. Desasignarlos de este grupo para eliminarlos.',
-    'group_cannot_delete'                                                                    => 'Grupo no se puede eliminar',
-    'group_deleted_successfully'                                                             => 'Grupo eliminado correctamente',
-    'group_cannot_delete'                                                                    => 'El grupo no puede eliminar',
-    'failed_to_load_the_page'                                                                => 'Error al cargar la página',
+    'group_cannot_delete' => 'Grupo no se puede eliminar',
+    'group_deleted_successfully' => 'Grupo eliminado correctamente',
+    'group_cannot_delete' => 'El grupo no puede eliminar',
+    'failed_to_load_the_page' => 'Error al cargar la página',
     /*
       |--------------------------------------
       |  SMTP Page
       |--------------------------------------
      */
-    'driver'     => 'Driver',
-    'smtp'       => 'SMTP',
-    'host'       => 'Host',
-    'port'       => 'Port',
+    'driver' => 'Driver',
+    'smtp' => 'SMTP',
+    'host' => 'Host',
+    'port' => 'Port',
     'encryption' => 'Encryption',
     /*
       |----------------------------------------------------------------------------------------
@@ -920,360 +920,360 @@ return [
       | customize your views to better match your application.
       |
      */
-    'agent_panel'        => 'Panel de agentes',
-    'profile'            => 'Perfil',
-    'change_password'    => 'Cambia la contraseña',
-    'sign_out'           => 'desconectar',
-    'Tickets'            => 'TICKETS',
-    'ticket-details'     => 'Detalles del ticket',
-    'inbox'              => 'Bandeja de entrada',
-    'my_tickets'         => 'Mis tickets',
-    'unassigned'         => 'Sin asignar',
-    'trash'              => 'Basura',
-    'Updates'            => 'ACTUALIZACIONES',
-    'no_new_updates'     => 'No hay nuevas actualizaciones',
-    'check_for_updates'  => 'Buscar actualizaciones',
-    'update-version'     => 'Versión actualizada',
-    'open'               => 'Abierto',
-    'inprogress'         => 'En progreso',
+    'agent_panel' => 'Panel de agentes',
+    'profile' => 'Perfil',
+    'change_password' => 'Cambia la contraseña',
+    'sign_out' => 'desconectar',
+    'Tickets' => 'TICKETS',
+    'ticket-details' => 'Detalles del ticket',
+    'inbox' => 'Bandeja de entrada',
+    'my_tickets' => 'Mis tickets',
+    'unassigned' => 'Sin asignar',
+    'trash' => 'Basura',
+    'Updates' => 'ACTUALIZACIONES',
+    'no_new_updates' => 'No hay nuevas actualizaciones',
+    'check_for_updates' => 'Buscar actualizaciones',
+    'update-version' => 'Versión actualizada',
+    'open' => 'Abierto',
+    'inprogress' => 'En progreso',
     'inprogress_tickets' => 'Ticket en progreso',
-    'closed'             => 'Cerrado',
-    'Departments'        => 'DEPARTAMENTOS',
-    'tools'              => 'Herramientas',
-    'canned'             => 'Enlatado',
-    'knowledge_base'     => 'Base de conocimiento',
-    'kb-settings'        => 'Configuración de la base de conocimientos',
-    'loading'            => 'Cargando',
-    'ratings'            => 'Calificaciones',
-    'please_rate'        => 'Por favor, valora:',
-    'ticket_ratings'     => 'Calificación de ticket',
+    'closed' => 'Cerrado',
+    'Departments' => 'DEPARTAMENTOS',
+    'tools' => 'Herramientas',
+    'canned' => 'Enlatado',
+    'knowledge_base' => 'Base de conocimiento',
+    'kb-settings' => 'Configuración de la base de conocimientos',
+    'loading' => 'Cargando',
+    'ratings' => 'Calificaciones',
+    'please_rate' => 'Por favor, valora:',
+    'ticket_ratings' => 'Calificación de ticket',
     /*
       |-----------------------------------------------
       |  Ticket
       |-----------------------------------------------
      */
-    'ticket_created_successfully'                                        => 'Ticket creado con éxito',
-    'failed_to_create_a_new_ticket'                                      => 'Error al crear un nuevo ticket',
-    'your_ticket_have_been_closed'                                       => 'Su ticket ha sido cerrado',
-    'your_ticket_have_been_resolved'                                     => 'Su ticket ha sido resuelto',
-    'your_ticket_have_been_opened'                                       => 'Your ticket has been opened',
-    'your_ticket_have_been_moved_to_trash'                               => 'Tu ticket se ha trasladado a la papelera',
-    'this_email_have_been_banned'                                        => 'Se ha prohibido este correo electrónico.',
-    'ticket_updated_successfully'                                        => 'Ticket actualizado con éxito',
-    'you_have_successfully_replied_to_your_ticket'                       => 'Has contestado correctamente a tu ticket',
+    'ticket_created_successfully' => 'Ticket creado con éxito',
+    'failed_to_create_a_new_ticket' => 'Error al crear un nuevo ticket',
+    'your_ticket_have_been_closed' => 'Su ticket ha sido cerrado',
+    'your_ticket_have_been_resolved' => 'Su ticket ha sido resuelto',
+    'your_ticket_have_been_opened' => 'Your ticket has been opened',
+    'your_ticket_have_been_moved_to_trash' => 'Tu ticket se ha trasladado a la papelera',
+    'this_email_have_been_banned' => 'Se ha prohibido este correo electrónico.',
+    'ticket_updated_successfully' => 'Ticket actualizado con éxito',
+    'you_have_successfully_replied_to_your_ticket' => 'Has contestado correctamente a tu ticket',
     'for_some_reason_your_message_was_not_posted_please_try_again_later' => 'Por alguna razón su mensaje no fue publicado. Por favor, inténtelo de nuevo más tarde',
-    'for_some_reason_your_reply_was_not_posted_please_try_again_later'   => 'Por alguna razón su respuesta no fue publicada. Por favor, inténtelo de nuevo más tarde',
-    'you_have_unassigned_your_ticket'                                    => 'No ha asignado su ticket',
-    'for_some_reason_your_request_failed'                                => 'Por alguna razón, su solicitud ha fallado',
-    'trash-delete-ticket'                                                => 'Borrar tickets permanentemente',
-    'trash-delete-title-msg'                                             => 'Haga clic aquí para borrar los tickets permanentemente.',
-    'moved_to_trash'                                                     => 'Trasladó los tickets seleccionados a la papelera.',
-    'tickets_have_been_closed'                                           => 'Se han cerrado los tickets seleccionados.',
-    'tickets_have_been_opened'                                           => 'Se han abierto los tickets seleccionados.',
-    'unable_to_fetch_emails'                                             => 'No se pueden obtener correos electrónicos',
-    'reply_content_is_a_required_field'                                  => 'El contenido de la respuesta es un campo obligatorio',
-    'internal_content_is_a_required_field'                               => 'El contenido interno es un campo obligatorio',
+    'for_some_reason_your_reply_was_not_posted_please_try_again_later' => 'Por alguna razón su respuesta no fue publicada. Por favor, inténtelo de nuevo más tarde',
+    'you_have_unassigned_your_ticket' => 'No ha asignado su ticket',
+    'for_some_reason_your_request_failed' => 'Por alguna razón, su solicitud ha fallado',
+    'trash-delete-ticket' => 'Borrar tickets permanentemente',
+    'trash-delete-title-msg' => 'Haga clic aquí para borrar los tickets permanentemente.',
+    'moved_to_trash' => 'Trasladó los tickets seleccionados a la papelera.',
+    'tickets_have_been_closed' => 'Se han cerrado los tickets seleccionados.',
+    'tickets_have_been_opened' => 'Se han abierto los tickets seleccionados.',
+    'unable_to_fetch_emails' => 'No se pueden obtener correos electrónicos',
+    'reply_content_is_a_required_field' => 'El contenido de la respuesta es un campo obligatorio',
+    'internal_content_is_a_required_field' => 'El contenido interno es un campo obligatorio',
 
     /*
       |-----------------------------------------------
       |  Perfil
       |-----------------------------------------------
      */
-    'view-profile'                      => 'Ver perfil',
-    'edit-profile'                      => 'Editar perfil',
-    'user_information'                  => 'Informacion del usuario',
-    'time_zone'                         => 'Zona horaria',
-    'phone_number'                      => 'Número de teléfono',
-    'contact_information'               => 'Información del contacto',
-    'Profile-Updated-sucessfully'       => 'perfil actualizado con éxito.',
+    'view-profile' => 'Ver perfil',
+    'edit-profile' => 'Editar perfil',
+    'user_information' => 'Informacion del usuario',
+    'time_zone' => 'Zona horaria',
+    'phone_number' => 'Número de teléfono',
+    'contact_information' => 'Información del contacto',
+    'Profile-Updated-sucessfully' => 'perfil actualizado con éxito.',
     'User-profile-Updated-Successfully' => 'Perfil del usuario actualizado con éxito.',
-    'User-Creado-Successfully'          => 'Usuario creado correctamente.',
+    'User-Creado-Successfully' => 'Usuario creado correctamente.',
     /*
       |-----------------------------------------------
       | Tablero
       |-----------------------------------------------
      */
-    'dashboard'         => 'Tablero',
-    'line_chart'        => 'Gráfico de linea',
-    'statistics'        => 'Estadística',
-    'opened'            => 'Abierto',
-    'resolved'          => 'Resuelto',
-    'closed'            => 'Cerrado',
-    'deleted'           => 'Eliminado',
-    'start_date'        => 'Fecha de inicio',
-    'end_date'          => 'Fecha final',
-    'filter'            => 'Filtrar',
-    'report'            => 'Informe',
-    'Legend'            => 'Leyendas',
-    'total'             => 'Total',
+    'dashboard' => 'Tablero',
+    'line_chart' => 'Gráfico de linea',
+    'statistics' => 'Estadística',
+    'opened' => 'Abierto',
+    'resolved' => 'Resuelto',
+    'closed' => 'Cerrado',
+    'deleted' => 'Eliminado',
+    'start_date' => 'Fecha de inicio',
+    'end_date' => 'Fecha final',
+    'filter' => 'Filtrar',
+    'report' => 'Informe',
+    'Legend' => 'Leyendas',
+    'total' => 'Total',
     'dashboard_reports' => 'Informes del tablero',
     /*
       |------------------------------------------------
       |Página de usuario
       |------------------------------------------------
      */
-    'user_credentials'                                 => 'Credenciales de usuario',
-    'user_directory'                                   => 'Directorio de usuarios',
-    'ban'                                              => 'Prohibición',
-    'user'                                             => 'Usuario',
-    'users'                                            => 'Usuarios',
-    'create_user'                                      => 'Crear usuario',
-    'edit_user'                                        => 'Editar usuario',
-    'full_name'                                        => 'Nombre completo',
-    'mobile'                                           => 'Móvil',
-    'last_login'                                       => 'Último acceso',
-    'user_profile'                                     => 'Perfil del usuario',
-    'assign'                                           => 'Asignar',
-    'open_tickets'                                     => 'Tickets Abiertos',
-    'closed_tickets'                                   => 'Tickets cerrados',
-    'deleted_tickets'                                  => 'tickets Eliminados',
-    'user_created_successfully'                        => 'Usuario creado correctamente',
-    'user_updated_successfully'                        => 'Usuario actualizado con éxito',
-    'profile_updated_sucessfully'                      => 'perfil actualizado con éxito',
-    'password_updated_sucessfully'                     => 'Contraseña actualizada exitosamente',
-    'password_was_not_updated_incorrect_old_password'  => 'La contraseña no se actualizó. Contraseña antigua incorrecta',
+    'user_credentials' => 'Credenciales de usuario',
+    'user_directory' => 'Directorio de usuarios',
+    'ban' => 'Prohibición',
+    'user' => 'Usuario',
+    'users' => 'Usuarios',
+    'create_user' => 'Crear usuario',
+    'edit_user' => 'Editar usuario',
+    'full_name' => 'Nombre completo',
+    'mobile' => 'Móvil',
+    'last_login' => 'Último acceso',
+    'user_profile' => 'Perfil del usuario',
+    'assign' => 'Asignar',
+    'open_tickets' => 'Tickets Abiertos',
+    'closed_tickets' => 'Tickets cerrados',
+    'deleted_tickets' => 'tickets Eliminados',
+    'user_created_successfully' => 'Usuario creado correctamente',
+    'user_updated_successfully' => 'Usuario actualizado con éxito',
+    'profile_updated_sucessfully' => 'perfil actualizado con éxito',
+    'password_updated_sucessfully' => 'Contraseña actualizada exitosamente',
+    'password_was_not_updated_incorrect_old_password' => 'La contraseña no se actualizó. Contraseña antigua incorrecta',
     'the_user_has_been_removed_from_this_organization' => 'El usuario ha sido removido de esta organización',
-    'user_report'                                      => 'Informe de usuario',
-    'send_password_via_email'                          => 'Enviar contraseña por correo electrónico',
-    'user_send_mail_error_on_user_creation'            => 'Se ha producido un error al enviar el correo al cliente. Comprueba la configuración de correo electrónico y vuelve a intentarlo',
-    'country_code'                                     => 'Código de país',
+    'user_report' => 'Informe de usuario',
+    'send_password_via_email' => 'Enviar contraseña por correo electrónico',
+    'user_send_mail_error_on_user_creation' => 'Se ha producido un error al enviar el correo al cliente. Comprueba la configuración de correo electrónico y vuelve a intentarlo',
+    'country_code' => 'Código de país',
     /*
       |------------------------------------------------
       |Página de la organización
       |------------------------------------------------
      */
-    'organizations'                     => 'Organizaciones',
-    'organization'                      => 'Organización',
-    'organization_list'                 => 'Lista de organizaciones',
-    'view_organization_profile'         => 'Ver perfil de la organización',
-    'create_organization'               => 'Crear organización',
-    'account_manager'                   => 'Gerente de cuentas',
-    'update'                            => 'Actualizar',
-    'please_select_an_organization'     => 'Seleccione una organización',
-    'please_select_an_user'             => 'Seleccione un usuario',
-    'organization_profile'              => 'Perfil de la organización',
-    'organization-s_head'               => 'Cabeza de la organización',
-    'select_department_manager'         => 'Seleccionar director de departamento',
-    'select_organization_manager'       => 'Seleccione el administrador de la organización',
-    'users_of'                          => 'Los usuarios de',
+    'organizations' => 'Organizaciones',
+    'organization' => 'Organización',
+    'organization_list' => 'Lista de organizaciones',
+    'view_organization_profile' => 'Ver perfil de la organización',
+    'create_organization' => 'Crear organización',
+    'account_manager' => 'Gerente de cuentas',
+    'update' => 'Actualizar',
+    'please_select_an_organization' => 'Seleccione una organización',
+    'please_select_an_user' => 'Seleccione un usuario',
+    'organization_profile' => 'Perfil de la organización',
+    'organization-s_head' => 'Cabeza de la organización',
+    'select_department_manager' => 'Seleccionar director de departamento',
+    'select_organization_manager' => 'Seleccione el administrador de la organización',
+    'users_of' => 'Los usuarios de',
     'organization_created_successfully' => 'Organización creada correctamente',
-    'organization_can_not_create'       => 'No se puede crear la organización',
+    'organization_can_not_create' => 'No se puede crear la organización',
     'organization_updated_successfully' => 'Organización actualizada con éxito',
-    'organization_can_not_update'       => 'La organización no se puede actualizar',
+    'organization_can_not_update' => 'La organización no se puede actualizar',
     'organization_deleted_successfully' => 'Organización eliminada correctamente',
-    'report_of'                         => 'Informe de',
-    'ticket_of'                         => 'Tickets de',
+    'report_of' => 'Informe de',
+    'ticket_of' => 'Tickets de',
     /*
       |----------------------------------------------
       |  Página de entradas
       |----------------------------------------------
      */
-    'subject'                                        => 'Tema',
-    'ticket_id'                                      => 'Ticket ID',
-    'priority'                                       => 'Prioridad',
-    'from'                                           => 'De',
-    'last_replier'                                   => 'Última respuesta',
-    'assigned_to'                                    => 'Asignado a',
-    'last_activity'                                  => 'Última actividad',
-    'answered'                                       => 'Contestada',
-    'assigned'                                       => 'Asignado',
-    'create_ticket'                                  => 'Crear ticket',
-    'tickets'                                        => 'Tickets',
-    'open'                                           => 'Abierto',
-    'Ticket_Information'                             => 'INFORMACION DEL TICKET',
-    'Ticket_Id'                                      => 'TICKET ID',
-    'User'                                           => 'USUARIO',
-    'Unassigned'                                     => 'Sin asignar',
-    'unassigned-tickets'                             => 'Tickets sin asignar',
-    'generate_pdf'                                   => 'Generar PDF',
-    'change_status'                                  => 'Cambiar Estado',
-    'more'                                           => 'Más',
-    'delete_ticket'                                  => 'Borrar ticket',
-    'emergency'                                      => 'Emergencia',
-    'high'                                           => 'Alto',
-    'medium'                                         => 'Medio',
-    'low'                                            => 'Bajo',
-    'sla_plan'                                       => 'SLA plan',
-    'created_date'                                   => 'Fecha de creación',
-    'due_date'                                       => 'fecha de vencimiento',
-    'last_response'                                  => 'Última respuesta',
-    'source'                                         => 'Fuente',
-    'last_message'                                   => 'Ultimo mensaje',
-    'reply'                                          => 'Respuesta',
-    'response'                                       => 'Respuesta',
-    'reply_content'                                  => 'Responder contenido',
-    'attachment'                                     => 'Adjunto archivo',
-    'internal_note'                                  => 'Nota interna',
-    'this_ticket_is_under_banned_user'               => 'Este ticket está bajo usuario baneado',
-    'ticket_source'                                  => 'Ticket source',
-    'are_you_sure_to_ban'                            => 'Seguro que vas a banear',
-    'whome_do_you_want_to_assign_ticket'             => 'A quién quiere asignar el ticket',
+    'subject' => 'Tema',
+    'ticket_id' => 'Ticket ID',
+    'priority' => 'Prioridad',
+    'from' => 'De',
+    'last_replier' => 'Última respuesta',
+    'assigned_to' => 'Asignado a',
+    'last_activity' => 'Última actividad',
+    'answered' => 'Contestada',
+    'assigned' => 'Asignado',
+    'create_ticket' => 'Crear ticket',
+    'tickets' => 'Tickets',
+    'open' => 'Abierto',
+    'Ticket_Information' => 'INFORMACION DEL TICKET',
+    'Ticket_Id' => 'TICKET ID',
+    'User' => 'USUARIO',
+    'Unassigned' => 'Sin asignar',
+    'unassigned-tickets' => 'Tickets sin asignar',
+    'generate_pdf' => 'Generar PDF',
+    'change_status' => 'Cambiar Estado',
+    'more' => 'Más',
+    'delete_ticket' => 'Borrar ticket',
+    'emergency' => 'Emergencia',
+    'high' => 'Alto',
+    'medium' => 'Medio',
+    'low' => 'Bajo',
+    'sla_plan' => 'SLA plan',
+    'created_date' => 'Fecha de creación',
+    'due_date' => 'fecha de vencimiento',
+    'last_response' => 'Última respuesta',
+    'source' => 'Fuente',
+    'last_message' => 'Ultimo mensaje',
+    'reply' => 'Respuesta',
+    'response' => 'Respuesta',
+    'reply_content' => 'Responder contenido',
+    'attachment' => 'Adjunto archivo',
+    'internal_note' => 'Nota interna',
+    'this_ticket_is_under_banned_user' => 'Este ticket está bajo usuario baneado',
+    'ticket_source' => 'Ticket source',
+    'are_you_sure_to_ban' => 'Seguro que vas a banear',
+    'whome_do_you_want_to_assign_ticket' => 'A quién quiere asignar el ticket',
     'are_you_sure_you_want_to_surrender_this_ticket' => 'Está seguro de que desea entregar este ticket',
-    'add_collaborator'                               => 'Añadir un colaborador',
-    'search_existing_users'                          => 'Buscar usuarios existentes',
-    'add_new_user'                                   => 'Añadir nuevo usuario',
-    'search_existing_users_or_add_new_users'         => 'Buscar usuarios existentes o agregar nuevos usuarios',
-    'search_by_email'                                => 'Buscar por correo electrónico',
-    'list_of_collaborators_of_this_ticket'           => 'Lista de colaboradores de este ticket',
-    'submit'                                         => 'Enviar',
-    'max'                                            => 'Tamaño máximo de archivo',
-    'add_cc'                                         => 'Añadir CC',
-    'recepients'                                     => 'Destinatarios',
-    'select_a_canned_response'                       => 'Seleccione una respuesta predefinida',
-    'assign_to'                                      => 'Asignar a',
-    'detail'                                         => 'Detalle',
-    'user_details'                                   => 'Detalles de usuario',
-    'ticket_option'                                  => 'Opciones del ticket',
-    'ticket_detail'                                  => 'Detalles del ticket',
-    'Assigned_To'                                    => 'ASIGNADO A',
-    'locked-ticket'                                  => 'Alerta! Este ticket ha sido bloqueado por ',
-    'minutes-ago'                                    => 'hace minutos',
-    'access-ticket'                                  => 'Alerta! Este ticket ha sido bloqueado por usted para el siguiente ',
-    'minutes'                                        => ' minutos',
-    'in_minutes'                                     => 'In minutos',
-    'add_another_owner'                              => 'Añadir otro propietario',
-    'user-not-found'                                 => 'Usuario no encontrado o usuario inactivo. Inténtalo de nuevo o agrega un nuevo usuario.',
-    'change-success'                                 => 'Éxito! Propietario ha cambiado para este ticket.',
-    'user-exists'                                    => 'El usuario ya existe. Intente buscar el usuario existente.',
-    'valid-email'                                    => 'Introduzca una dirección de correo electrónico válida.',
-    'search_user'                                    => 'Buscar usuario',
-    'merge-ticket'                                   => 'Fusionar ticket',
-    'title'                                          => 'Título',
-    'merge'                                          => 'Fusionar',
-    'select_tickets'                                 => 'Seleccionar tickets para fusionar',
-    'select-pparent-ticket'                          => 'Seleccione ticket padres',
-    'merge-reason'                                   => 'Motivo de la fusión',
-    'no-reason'                                      => 'No se ha proporcionado ninguna razón.',
-    'get_merge_message'                              => 'Este ticket se ha combinado con el ticket',
-    'ticket_merged'                                  => ' Se ha fusionado con este ticket.',
-    'no-tickets-to-merge'                            => 'No hay más tickets del dueño de este ticket.',
-    'merge-error'                                    => 'No se pudo procesar tu solicitud después de un tiempo..',
-    'merge-success'                                  => 'Los tickets se han fusionado con éxito.',
-    'merge-error2'                                   => 'Por favor seleccione el ticket para fusionar.',
-    'select-tickets-to merge'                        => 'Seleccione dos o más tickets para fusionar.',
-    'different-users'                                => 'Los tickets seleccionados son de diferentes usuarios',
-    'clean-up'                                       => 'Borrar para siempre',
-    'hard-delete-success-message'                    => 'Los ticket han sido borrados permanentemente.',
-    'overdue'                                        => 'Atrasado',
-    'overdue-tickets'                                => 'Entradas en exceso',
-    'change_owner_for_ticket'                        => 'Cambiar propietario del ticket',
+    'add_collaborator' => 'Añadir un colaborador',
+    'search_existing_users' => 'Buscar usuarios existentes',
+    'add_new_user' => 'Añadir nuevo usuario',
+    'search_existing_users_or_add_new_users' => 'Buscar usuarios existentes o agregar nuevos usuarios',
+    'search_by_email' => 'Buscar por correo electrónico',
+    'list_of_collaborators_of_this_ticket' => 'Lista de colaboradores de este ticket',
+    'submit' => 'Enviar',
+    'max' => 'Tamaño máximo de archivo',
+    'add_cc' => 'Añadir CC',
+    'recepients' => 'Destinatarios',
+    'select_a_canned_response' => 'Seleccione una respuesta predefinida',
+    'assign_to' => 'Asignar a',
+    'detail' => 'Detalle',
+    'user_details' => 'Detalles de usuario',
+    'ticket_option' => 'Opciones del ticket',
+    'ticket_detail' => 'Detalles del ticket',
+    'Assigned_To' => 'ASIGNADO A',
+    'locked-ticket' => 'Alerta! Este ticket ha sido bloqueado por ',
+    'minutes-ago' => 'hace minutos',
+    'access-ticket' => 'Alerta! Este ticket ha sido bloqueado por usted para el siguiente ',
+    'minutes' => ' minutos',
+    'in_minutes' => 'In minutos',
+    'add_another_owner' => 'Añadir otro propietario',
+    'user-not-found' => 'Usuario no encontrado o usuario inactivo. Inténtalo de nuevo o agrega un nuevo usuario.',
+    'change-success' => 'Éxito! Propietario ha cambiado para este ticket.',
+    'user-exists' => 'El usuario ya existe. Intente buscar el usuario existente.',
+    'valid-email' => 'Introduzca una dirección de correo electrónico válida.',
+    'search_user' => 'Buscar usuario',
+    'merge-ticket' => 'Fusionar ticket',
+    'title' => 'Título',
+    'merge' => 'Fusionar',
+    'select_tickets' => 'Seleccionar tickets para fusionar',
+    'select-pparent-ticket' => 'Seleccione ticket padres',
+    'merge-reason' => 'Motivo de la fusión',
+    'no-reason' => 'No se ha proporcionado ninguna razón.',
+    'get_merge_message' => 'Este ticket se ha combinado con el ticket',
+    'ticket_merged' => ' Se ha fusionado con este ticket.',
+    'no-tickets-to-merge' => 'No hay más tickets del dueño de este ticket.',
+    'merge-error' => 'No se pudo procesar tu solicitud después de un tiempo..',
+    'merge-success' => 'Los tickets se han fusionado con éxito.',
+    'merge-error2' => 'Por favor seleccione el ticket para fusionar.',
+    'select-tickets-to merge' => 'Seleccione dos o más tickets para fusionar.',
+    'different-users' => 'Los tickets seleccionados son de diferentes usuarios',
+    'clean-up' => 'Borrar para siempre',
+    'hard-delete-success-message' => 'Los ticket han sido borrados permanentemente.',
+    'overdue' => 'Atrasado',
+    'overdue-tickets' => 'Entradas en exceso',
+    'change_owner_for_ticket' => 'Cambiar propietario del ticket',
 
     /*
       |------------------------------------------------
       |Página de herramientas
       |------------------------------------------------
      */
-    'canned_response'           => 'Respuesta predefinida',
-    'create_canned_response'    => 'Crear respuesta predefinida',
-    'surrender'                 => 'Rendición',
-    'added_successfully'        => 'Se agregó correctamente',
-    'updated_successfully'      => 'Actualizado correctamente',
+    'canned_response' => 'Respuesta predefinida',
+    'create_canned_response' => 'Crear respuesta predefinida',
+    'surrender' => 'Rendición',
+    'added_successfully' => 'Se agregó correctamente',
+    'updated_successfully' => 'Actualizado correctamente',
     'user_deleted_successfully' => 'Usuario eliminado correctamente',
-    'view'                      => 'Ver',
+    'view' => 'Ver',
     /*
       |-----------------------------------------------
       | Texto principal
       |-----------------------------------------------
      */
-    'copyright'           => 'Copyleft',
+    'copyright' => 'Copyleft',
     'all_rights_reserved' => 'All rights reserved',
-    'powered_by'          => 'Powered by',
+    'powered_by' => 'Powered by',
     /*
       |------------------------------------------------
       |Página de usuario invitado
       |------------------------------------------------
      */
-    'issue_summary'             => 'Resumen del tema',
-    'contact'                   => 'Contacto',
-    'issue_details'             => 'Detalles del problema',
-    'contact_informations'      => 'Información de contacto',
-    'contact_details'           => 'Detalles de contacto',
-    'role'                      => 'Rol',
-    'ext'                       => 'EXT',
-    'profile_pic'               => 'Foto de perfil',
-    'agent_sign'                => 'Firma del agente',
-    'inactive'                  => 'Inactivo',
-    'male'                      => 'Masculino',
-    'female'                    => 'Femenino',
-    'old_password'              => 'Contraseña anterior',
-    'new_password'              => 'Nueva contraseña',
-    'confirm_password'          => 'Confirmar contraseña',
-    'gender'                    => 'Género',
-    'ticket_number'             => 'Numero de ticket',
-    'content'                   => 'Contenido',
-    'edit_template'             => 'Editar plantilla',
-    'edit_status'               => 'Editar estado',
-    'create_status'             => 'Crear estado',
-    'edit_details'              => 'Editar detalles',
-    'edit_templates'            => 'Editar plantillas',
-    'activate_this_set'         => 'Activar este conjunto',
-    'show'                      => 'Mostrar',
+    'issue_summary' => 'Resumen del tema',
+    'contact' => 'Contacto',
+    'issue_details' => 'Detalles del problema',
+    'contact_informations' => 'Información de contacto',
+    'contact_details' => 'Detalles de contacto',
+    'role' => 'Rol',
+    'ext' => 'EXT',
+    'profile_pic' => 'Foto de perfil',
+    'agent_sign' => 'Firma del agente',
+    'inactive' => 'Inactivo',
+    'male' => 'Masculino',
+    'female' => 'Femenino',
+    'old_password' => 'Contraseña anterior',
+    'new_password' => 'Nueva contraseña',
+    'confirm_password' => 'Confirmar contraseña',
+    'gender' => 'Género',
+    'ticket_number' => 'Numero de ticket',
+    'content' => 'Contenido',
+    'edit_template' => 'Editar plantilla',
+    'edit_status' => 'Editar estado',
+    'create_status' => 'Crear estado',
+    'edit_details' => 'Editar detalles',
+    'edit_templates' => 'Editar plantillas',
+    'activate_this_set' => 'Activar este conjunto',
+    'show' => 'Mostrar',
     'no_notification_available' => 'No hay notificación disponible',
 
     //Flujo de trabajo de cierre automático
-    'close-msg1'                                          => 'El número de días después de los cuales los tickets serán auto-cerrados.',
-    'no_of_days'                                          => 'Numero de dias',
-    'close-msg2'                                          => 'Habilitar el flujo de trabajo de cierre automático?',
-    'enable_workflow'                                     => 'Habilitar flujo de trabajo',
-    'send_email_to_user'                                  => 'Enviar correo electrónico al usuario',
-    'close-msg3'                                          => 'Seleccione un estado para elegir al cerrar el ticket.',
-    'close-msg4'                                          => 'Enviar correo electrónico al usuario al cerrar automáticamente el ticket?',
-    'edit_status'                                         => 'Editar estado',
-    'list_of_status'                                      => 'Lista de estado',
-    'status_settings'                                     => 'Configuración de estado',
-    'icon_class'                                          => 'Clase de iconos',
-    'close_ticket_workflow'                               => 'Cerrar flujo de trabajo de tickets',
-    'ratings_settings'                                    => 'Ajustes de calificaciones',
-    'notification'                                        => 'Notificación',
-    'status_has_been_updated_successfully'                => 'El estado se ha actualizado correctamente',
-    'status_has_been_created_successfully'                => 'El estado se ha creado correctamente',
-    'status_has_been_deleted'                             => 'Se ha eliminado el estado',
-    'you_cannot_delete_this_status'                       => 'No puede eliminar este estado.',
-    'you_have_deleted_all_the_read_notifications'         => 'Has eliminado todas las notificaciones de lectura',
+    'close-msg1' => 'El número de días después de los cuales los tickets serán auto-cerrados.',
+    'no_of_days' => 'Numero de dias',
+    'close-msg2' => 'Habilitar el flujo de trabajo de cierre automático?',
+    'enable_workflow' => 'Habilitar flujo de trabajo',
+    'send_email_to_user' => 'Enviar correo electrónico al usuario',
+    'close-msg3' => 'Seleccione un estado para elegir al cerrar el ticket.',
+    'close-msg4' => 'Enviar correo electrónico al usuario al cerrar automáticamente el ticket?',
+    'edit_status' => 'Editar estado',
+    'list_of_status' => 'Lista de estado',
+    'status_settings' => 'Configuración de estado',
+    'icon_class' => 'Clase de iconos',
+    'close_ticket_workflow' => 'Cerrar flujo de trabajo de tickets',
+    'ratings_settings' => 'Ajustes de calificaciones',
+    'notification' => 'Notificación',
+    'status_has_been_updated_successfully' => 'El estado se ha actualizado correctamente',
+    'status_has_been_created_successfully' => 'El estado se ha creado correctamente',
+    'status_has_been_deleted' => 'Se ha eliminado el estado',
+    'you_cannot_delete_this_status' => 'No puede eliminar este estado.',
+    'you_have_deleted_all_the_read_notifications' => 'Has eliminado todas las notificaciones de lectura',
     'you_have_deleted_all_the_notification_records_since' => 'Ha eliminado todos los registros de notificación desde ',
-    'ratings_updated_successfully'                        => 'Calificaciones actualizadas con éxito',
-    'ratings_can_not_be_created'                          => 'No se pueden crear calificaciones',
-    'successfully_created_this_rating'                    => 'Creó correctamente esta calificación',
-    'rating_deleted_successfully'                         => 'Calificación eliminada correctamente',
+    'ratings_updated_successfully' => 'Calificaciones actualizadas con éxito',
+    'ratings_can_not_be_created' => 'No se pueden crear calificaciones',
+    'successfully_created_this_rating' => 'Creó correctamente esta calificación',
+    'rating_deleted_successfully' => 'Calificación eliminada correctamente',
     //Msg de estado
 
-    'status_msg1'      => 'Si elige YES, se enviará una notificación por correo electrónico al usuario.',
-    'notify_user'      => 'Notificar al usuario sobre este estado?',
-    'deleted_status'   => '¿Se trata de un estado de ticket eliminado?',
-    'resolved_status'  => '¿Se trata de un estatus de ticket resuelto?',
-    'status_msg3'      => 'Si elige YES, el estado del ticket se establecerá como resuelto.',
-    'status_msg2'      => 'Si elige YES, el estado del ticket se establecerá como resuelto.',
-    'rating-msg2'      => 'Seleccione un departamento para restringir esta clasificación de tickets o charlas dentro de un departamento específico. Si no se selecciona ningún departamento, la calificación aparecerá en todos los departamentos.',
-    'rating-msg3'      => 'Si elige YES, el usuario puede modificar la clasificación.',
-    'rating_restrict'  => 'Restringir la calificación a un departamento',
-    'rating_change'    => '¿Permitir al usuario cambiar la calificación?',
-    'security_msg1'    => 'El mensaje a mostrar cuando un usuario (host) ha sido bloqueado.',
-    'security_msg2'    => 'El número de intentos de inicio de sesión que un usuario tiene antes de que su host/usuario o equipo esté bloqueado fuera del sistema. Establecer en 0 para registrar intentos de inicio de sesión incorrectos sin bloquear el host/usuario.',
-    'security_msg3'    => 'La longitud de minutos que una IP o un usuario estará prohibido en este sitio después de superar el límite de logins erróneos.',
-    'max_attempt'      => 'Max intentos de inicio de sesión por host/usuario',
-    'rating-msg1'      => 'La clasificación máxima que se puede dar. Por ejemplo, si se selecciona 5, la clasificación más baja posible será 1 y la más alta 5.',
+    'status_msg1' => 'Si elige YES, se enviará una notificación por correo electrónico al usuario.',
+    'notify_user' => 'Notificar al usuario sobre este estado?',
+    'deleted_status' => '¿Se trata de un estado de ticket eliminado?',
+    'resolved_status' => '¿Se trata de un estatus de ticket resuelto?',
+    'status_msg3' => 'Si elige YES, el estado del ticket se establecerá como resuelto.',
+    'status_msg2' => 'Si elige YES, el estado del ticket se establecerá como resuelto.',
+    'rating-msg2' => 'Seleccione un departamento para restringir esta clasificación de tickets o charlas dentro de un departamento específico. Si no se selecciona ningún departamento, la calificación aparecerá en todos los departamentos.',
+    'rating-msg3' => 'Si elige YES, el usuario puede modificar la clasificación.',
+    'rating_restrict' => 'Restringir la calificación a un departamento',
+    'rating_change' => '¿Permitir al usuario cambiar la calificación?',
+    'security_msg1' => 'El mensaje a mostrar cuando un usuario (host) ha sido bloqueado.',
+    'security_msg2' => 'El número de intentos de inicio de sesión que un usuario tiene antes de que su host/usuario o equipo esté bloqueado fuera del sistema. Establecer en 0 para registrar intentos de inicio de sesión incorrectos sin bloquear el host/usuario.',
+    'security_msg3' => 'La longitud de minutos que una IP o un usuario estará prohibido en este sitio después de superar el límite de logins erróneos.',
+    'max_attempt' => 'Max intentos de inicio de sesión por host/usuario',
+    'rating-msg1' => 'La clasificación máxima que se puede dar. Por ejemplo, si se selecciona 5, la clasificación más baja posible será 1 y la más alta 5.',
     'enter_no_of_days' => 'Ingrese los días',
-    'template-types'   => 'Tipos de plantillas',
-    'close-workflow'   => 'Cerrar flujo de trabajo de tickets',
-    'template'         => 'Modelo',
-    'rating_label'     => 'Etiqueta de clasificación',
-    'display_order'    => 'Orden de visualización',
-    'rating_scale'     => 'Escala de valoración',
-    'rating_area'      => 'Área de clasificación',
+    'template-types' => 'Tipos de plantillas',
+    'close-workflow' => 'Cerrar flujo de trabajo de tickets',
+    'template' => 'Modelo',
+    'rating_label' => 'Etiqueta de clasificación',
+    'display_order' => 'Orden de visualización',
+    'rating_scale' => 'Escala de valoración',
+    'rating_area' => 'Área de clasificación',
 
-    'modify'                               => 'Modificar',
-    'rating_name'                          => 'Nombre de calificación',
-    'add_user_to_this_organization'        => 'Añadir usuario a esta organización',
-    'Tickets_of'                           => 'Tickets de',
-    'security'                             => 'Seguridad',
-    'security_settings'                    => 'Configuraciones de seguridad',
-    'lockouts'                             => 'Bloqueos',
+    'modify' => 'Modificar',
+    'rating_name' => 'Nombre de calificación',
+    'add_user_to_this_organization' => 'Añadir usuario a esta organización',
+    'Tickets_of' => 'Tickets de',
+    'security' => 'Seguridad',
+    'security_settings' => 'Configuraciones de seguridad',
+    'lockouts' => 'Bloqueos',
     'security_settings_saved_successfully' => 'Configuración de seguridad guardada correctamente',
-    'manage_status'                        => 'Administrar estado',
-    'notifications'                        => 'Notificaciones',
+    'manage_status' => 'Administrar estado',
+    'notifications' => 'Notificaciones',
 
-    'auto_close_workflow'              => 'Auto-cerrar el flujo de trabajo',
-    'close_ticket_workflow_settings'   => 'Cerrar la configuración del flujo de trabajo de tickets',
+    'auto_close_workflow' => 'Auto-cerrar el flujo de trabajo',
+    'close_ticket_workflow_settings' => 'Cerrar la configuración del flujo de trabajo de tickets',
     'successfully_saved_your_settings' => 'Guardado correctamente los ajustes',
 
     /*
@@ -1282,76 +1282,76 @@ return [
       |------------------------------------------------
      */
     'notification_settings' => 'Configuración de las notificaciones',
-    'delete_noti'           => '¿Borrar todas las notificaciones leídas?',
-    'noti_msg1'             => 'Días para eliminar registros de notificaciones',
-    'noti_msg2'             => '136/5000
+    'delete_noti' => '¿Borrar todas las notificaciones leídas?',
+    'noti_msg1' => 'Días para eliminar registros de notificaciones',
+    'noti_msg2' => '136/5000
 Puede ingresar el número de días de registros de base de datos que se eliminarán y el historial de notificaciones se eliminará desde el día especificado.',
-    'del_all_read'                                => 'Borrar todo leído',
+    'del_all_read' => 'Borrar todo leído',
     'You_have_deleted_all_the_read_notifications' => 'Has eliminado todas las notificaciones de lectura',
-    'view_all_notifications'                      => 'Ver todas las notificaciones',
+    'view_all_notifications' => 'Ver todas las notificaciones',
     /*
       |------------------------------------------------
       |   Páginas de error
       |------------------------------------------------
      */
-    'not_found'                                       => 'No funciona',
-    'oops_page_not_found'                             => 'Ups! Página no encontrada',
+    'not_found' => 'No funciona',
+    'oops_page_not_found' => 'Ups! Página no encontrada',
     'we_could_not_find_the_page_you_were_looking_for' => 'No hemos podido encontrar la página que buscabas',
-    'internal_server_error'                           => 'Error de servidor interno',
-    'be_right_back'                                   => 'Vuelvo enseguida',
-    'sorry'                                           => 'Lo sentimos',
-    'we_are_working_on_it'                            => 'Estamos trabajando en ello',
-    'category'                                        => 'Categoría',
-    'addcategory'                                     => 'Añadir categoría',
-    'allcategory'                                     => 'Todas las categorías',
-    'article'                                         => 'Artículo',
-    'articles'                                        => 'Artículos',
-    'addarticle'                                      => 'AAñadir artículo',
-    'allarticle'                                      => 'Todos los artículos',
-    'pages'                                           => 'Páginas',
-    'addpages'                                        => 'Añadir páginas',
-    'allpages'                                        => 'Todas las páginas',
-    'widgets'                                         => 'Widgets',
-    'widget-settings'                                 => 'Configuración de widgets',
-    'footer1'                                         => 'Footer 1',
-    'footer2'                                         => 'Footer 2',
-    'footer3'                                         => 'Footer 3',
-    'footer4'                                         => 'Footer 4',
-    'sidewidget1'                                     => 'Side widget 1',
-    'sidewidget2'                                     => 'Side widget 2',
-    'comments'                                        => 'Comentarios',
-    'comments-list'                                   => 'Lista de comentarios',
-    'settings'                                        => 'Ajustes',
-    'parent'                                          => 'Padres',
-    'description'                                     => 'Descripción',
-    'enter_the_description'                           => 'Introduzca la descripción',
-    'publish'                                         => 'Publicar',
-    'publish_immediately'                             => 'Publicar inmediatamente',
-    'published'                                       => 'Publicado',
-    'draft'                                           => 'Borrador',
-    'create_a_category'                               => 'Crear una categoría',
-    'add'                                             => 'Añadir',
-    'social'                                          => 'Social',
-    'social-widget-settings'                          => 'Configuración del widget social',
-    'comment'                                         => 'Comentario',
-    'not_published'                                   => 'No publicado',
-    'numberofelementstodisplay'                       => 'Número de elementos a mostrar',
+    'internal_server_error' => 'Error de servidor interno',
+    'be_right_back' => 'Vuelvo enseguida',
+    'sorry' => 'Lo sentimos',
+    'we_are_working_on_it' => 'Estamos trabajando en ello',
+    'category' => 'Categoría',
+    'addcategory' => 'Añadir categoría',
+    'allcategory' => 'Todas las categorías',
+    'article' => 'Artículo',
+    'articles' => 'Artículos',
+    'addarticle' => 'AAñadir artículo',
+    'allarticle' => 'Todos los artículos',
+    'pages' => 'Páginas',
+    'addpages' => 'Añadir páginas',
+    'allpages' => 'Todas las páginas',
+    'widgets' => 'Widgets',
+    'widget-settings' => 'Configuración de widgets',
+    'footer1' => 'Footer 1',
+    'footer2' => 'Footer 2',
+    'footer3' => 'Footer 3',
+    'footer4' => 'Footer 4',
+    'sidewidget1' => 'Side widget 1',
+    'sidewidget2' => 'Side widget 2',
+    'comments' => 'Comentarios',
+    'comments-list' => 'Lista de comentarios',
+    'settings' => 'Ajustes',
+    'parent' => 'Padres',
+    'description' => 'Descripción',
+    'enter_the_description' => 'Introduzca la descripción',
+    'publish' => 'Publicar',
+    'publish_immediately' => 'Publicar inmediatamente',
+    'published' => 'Publicado',
+    'draft' => 'Borrador',
+    'create_a_category' => 'Crear una categoría',
+    'add' => 'Añadir',
+    'social' => 'Social',
+    'social-widget-settings' => 'Configuración del widget social',
+    'comment' => 'Comentario',
+    'not_published' => 'No publicado',
+    'numberofelementstodisplay' => 'Número de elementos a mostrar',
     //======================================
-    'language'                                                                 => 'Idioma',
-    'save'                                                                     => 'Salvar',
-    'create'                                                                   => 'Crear',
-    'dateformat'                                                               => 'Formato de fecha',
-    'slug'                                                                     => 'Postear',
-    'read_more'                                                                => 'Lee mas',
-    'view_all'                                                                 => 'Ver todo',
-    'categories'                                                               => 'Categorias',
-    'need_more_support'                                                        => 'Necesita más soporte',
+    'language' => 'Idioma',
+    'save' => 'Salvar',
+    'create' => 'Crear',
+    'dateformat' => 'Formato de fecha',
+    'slug' => 'Postear',
+    'read_more' => 'Lee mas',
+    'view_all' => 'Ver todo',
+    'categories' => 'Categorias',
+    'need_more_support' => 'Necesita más soporte',
     'if_you_did_not_find_an_answer_please_raise_a_ticket_describing_the_issue' => 'Si no encontró una respuesta, por favor levante un ticket describiendo el problema',
-    'have_a_question?_type_your_search_term_here'                              => '¿Tiene una pregunta? escriba su búsqueda aquí ...',
-    'search'                                                                   => 'Búsqueda',
-    'frequently_asked_questions'                                               => 'preguntas frecuentes',
-    'leave_a_reply'                                                            => 'Deja una respuesta',
-    'post_message'                                                             => 'Mensaje anterior',
+    'have_a_question?_type_your_search_term_here' => '¿Tiene una pregunta? escriba su búsqueda aquí ...',
+    'search' => 'Búsqueda',
+    'frequently_asked_questions' => 'preguntas frecuentes',
+    'leave_a_reply' => 'Deja una respuesta',
+    'post_message' => 'Mensaje anterior',
     /*
       |--------------------------------------------------------------------------------------
       |  Client Panel [Español(es)]
@@ -1361,45 +1361,45 @@ Puede ingresar el número de días de registros de base de datos que se eliminar
       | Personalizar sus vistas para que coincidan mejor con su aplicación.
       |
      */
-    'home'                                                                             => 'Inicio',
-    'submit_a_ticket'                                                                  => 'Enviar un ticket',
-    'my_profile'                                                                       => 'Mi perfil',
-    'log_out'                                                                          => 'Cerrar sesión',
-    'forgot_password'                                                                  => 'Se te olvidó tu contraseña',
-    'create_account'                                                                   => 'Crear una cuenta',
-    'you_are_here'                                                                     => 'Estás aquí',
-    'have_a_ticket'                                                                    => 'Tengo un ticket',
-    'check_ticket_status'                                                              => 'Compruebe el estado del ticket',
-    'choose_a_help_topic'                                                              => 'Elija un tema de ayuda',
-    'ticket_status'                                                                    => 'Estado del ticket',
-    'post_comment'                                                                     => 'Publicar comentario',
-    'plugin'                                                                           => 'Plugin',
-    'edit_profile'                                                                     => 'Editar perfil',
-    'you_are_here'                                                                     => 'Estás aquí',
-    'Send'                                                                             => 'ENVIAR',
-    'no_article'                                                                       => 'Sin artículo',
-    'profile_settings'                                                                 => 'Configuración de perfil',
-    'please_fill_all_required_feilds'                                                  => 'por favor llene todos los campos requeridos.',
-    'successfully_replied'                                                             => 'Respondió correctamente',
-    'please_fill_some_data'                                                            => 'Por favor, llene algunos datos!',
-    'profile_updated_sucessfully'                                                      => 'perfil actualizado con éxito',
-    'password_updated_sucessfully'                                                     => 'Contraseña actualizada exitosamente',
-    'password_was_not_updated_incorrect_old_password'                                  => 'La contraseña no se actualizó. Contraseña antigua incorrecta',
-    'there_is_no_such_ticket_number'                                                   => 'No hay tal número de ticket',
-    "email_didn't_match_with_ticket_number"                                            => 'Dirección de correo electrónico no coincide con el número del ticket',
-    'we_have_sent_you_a_link_by_email_please_click_on_that_link_to_view_ticket'        => 'Te hemos enviado un enlace por correo electrónico. Por favor, haga clic en ese enlace para ver el ticket',
-    'no_records_on_publish_time'                                                       => 'No hay registros sobre el tiempo de publicación',
-    'your_details_send_to_system'                                                      => 'Sus datos se envían al sistema',
-    'your_details_can_not_send_to_system'                                              => 'Sus datos no se pueden enviar al sistema',
-    'your_comment_posted'                                                              => 'Su comentario publicado',
-    'sorry_not_processed'                                                              => 'Lo siento no procesado',
-    'profile_updated_sucessfully'                                                      => 'perfil actualizado con éxito',
-    'password_was_not_updated'                                                         => 'La contraseña no se actualizó.',
+    'home' => 'Inicio',
+    'submit_a_ticket' => 'Enviar un ticket',
+    'my_profile' => 'Mi perfil',
+    'log_out' => 'Cerrar sesión',
+    'forgot_password' => 'Se te olvidó tu contraseña',
+    'create_account' => 'Crear una cuenta',
+    'you_are_here' => 'Estás aquí',
+    'have_a_ticket' => 'Tengo un ticket',
+    'check_ticket_status' => 'Compruebe el estado del ticket',
+    'choose_a_help_topic' => 'Elija un tema de ayuda',
+    'ticket_status' => 'Estado del ticket',
+    'post_comment' => 'Publicar comentario',
+    'plugin' => 'Plugin',
+    'edit_profile' => 'Editar perfil',
+    'you_are_here' => 'Estás aquí',
+    'Send' => 'ENVIAR',
+    'no_article' => 'Sin artículo',
+    'profile_settings' => 'Configuración de perfil',
+    'please_fill_all_required_feilds' => 'por favor llene todos los campos requeridos.',
+    'successfully_replied' => 'Respondió correctamente',
+    'please_fill_some_data' => 'Por favor, llene algunos datos!',
+    'profile_updated_sucessfully' => 'perfil actualizado con éxito',
+    'password_updated_sucessfully' => 'Contraseña actualizada exitosamente',
+    'password_was_not_updated_incorrect_old_password' => 'La contraseña no se actualizó. Contraseña antigua incorrecta',
+    'there_is_no_such_ticket_number' => 'No hay tal número de ticket',
+    "email_didn't_match_with_ticket_number" => 'Dirección de correo electrónico no coincide con el número del ticket',
+    'we_have_sent_you_a_link_by_email_please_click_on_that_link_to_view_ticket' => 'Te hemos enviado un enlace por correo electrónico. Por favor, haga clic en ese enlace para ver el ticket',
+    'no_records_on_publish_time' => 'No hay registros sobre el tiempo de publicación',
+    'your_details_send_to_system' => 'Sus datos se envían al sistema',
+    'your_details_can_not_send_to_system' => 'Sus datos no se pueden enviar al sistema',
+    'your_comment_posted' => 'Su comentario publicado',
+    'sorry_not_processed' => 'Lo siento no procesado',
+    'profile_updated_sucessfully' => 'perfil actualizado con éxito',
+    'password_was_not_updated' => 'La contraseña no se actualizó.',
     'sorry_your_ticket_token_has_expired_please_try_to_resend_the_ticket_link_request' => 'Lo sentimos el token de su ticket ha expirado! Intente reenviar la solicitud de enlace del ticket',
-    'sorry_you_are_not_allowed_token_expired'                                          => 'Lo sentimos, no está permitido. Token ha expirado!',
-    'thank_you_for_your_rating'                                                        => '¡Gracias por tu valoración!',
-    'your_ticket_has_been'                                                             => 'Su ticket ha sido',
-    'failed_to_send_email_contact_administrator'                                       => 'No se pudo enviar la dirección de correo electrónico. Comuníquese con el administrador del sistema',
+    'sorry_you_are_not_allowed_token_expired' => 'Lo sentimos, no está permitido. Token ha expirado!',
+    'thank_you_for_your_rating' => '¡Gracias por tu valoración!',
+    'your_ticket_has_been' => 'Su ticket ha sido',
+    'failed_to_send_email_contact_administrator' => 'No se pudo enviar la dirección de correo electrónico. Comuníquese con el administrador del sistema',
     /*
      * |---------------------------------------------------------------------------------------
      * |API settings
@@ -1408,134 +1408,134 @@ Puede ingresar el número de días de registros de base de datos que se eliminar
      * |
      * |
      */
-    'webhooks'                         => 'Webhooks',
+    'webhooks' => 'Webhooks',
     'enter_url_to_send_ticket_details' => 'Introduzca la URL para enviar los detalles del ticket',
-    'api'                              => 'API',
-    'api_key'                          => 'API key',
-    'api_key_mandatory'                => 'API key mandatory',
-    'api_configurations'               => 'Configuraciones API',
-    'generate_key'                     => 'Generate key',
-    'api_settings'                     => 'Configuración de la API',
+    'api' => 'API',
+    'api_key' => 'API key',
+    'api_key_mandatory' => 'API key mandatory',
+    'api_configurations' => 'Configuraciones API',
+    'generate_key' => 'Generate key',
+    'api_settings' => 'Configuración de la API',
     /*
      * -----------------------------------------------------------------------------
      * Error log and debugging settings
      * --------------------------------------------------------------------------
      *
      */
-    'error-debug'                        => 'Registros de errores y depuración',
-    'debug-options'                      => 'Opciones de depuración',
-    'view-logs'                          => 'Ver registros de errores',
-    'not-authorised-error-debug'         => 'No está autorizado a acceder a la URL',
-    'error-debug-settings'               => 'Configuración de errores y depuración',
-    'debugging'                          => 'Modo de depuración',
-    'bugsnag-debugging'                  => 'Enviar informes de falla de la aplicación para ayudar a Ladybird a mejorar Faveo',
+    'error-debug' => 'Registros de errores y depuración',
+    'debug-options' => 'Opciones de depuración',
+    'view-logs' => 'Ver registros de errores',
+    'not-authorised-error-debug' => 'No está autorizado a acceder a la URL',
+    'error-debug-settings' => 'Configuración de errores y depuración',
+    'debugging' => 'Modo de depuración',
+    'bugsnag-debugging' => 'Enviar informes de falla de la aplicación para ayudar a Ladybird a mejorar Faveo',
     'error-debug-settings-saved-message' => 'Su configuración de errores y depuración se han guardado correctamente',
     'error-debug-settings-error-message' => 'No ha realizado ningún cambio en la configuración.',
-    'error-logs'                         => 'Registros de errores',
+    'error-logs' => 'Registros de errores',
     /* ---------------------------------------------------------------------------------------
      * Latest update 16-06-2016
      * -----------------------------------------------------------------------------------
      */
     'that_email_is not_available_in_this_system' => 'Esta Dirección de correo electrónico no está disponible en el sistema',
-    'use_subject'                                => 'Use el tema',
-    'reopen'                                     => 'Reabrir',
-    'invalid_attempt'                            => 'Intento inválido',
+    'use_subject' => 'Use el tema',
+    'reopen' => 'Reabrir',
+    'invalid_attempt' => 'Intento inválido',
     /* ---------------------------------------------------------------------------------------
      * Latest update 27-07-2016
      * -----------------------------------------------------------------------------------
      */
-    'queue'  => 'Cola',
+    'queue' => 'Cola',
     'queues' => 'Colas',
     /*     * -------------------------------------------------------------------------------------------------
      * OTP  messages body to send to user while registering, resetting passwords
      * --------------------------------------------------------------------------------------------------
      */
-    'hello'                   => 'Hola',
-    'reset-link-msg'          => ",\r\nAquí está el enlace para restablecer su contraseña.\r\n",
-    'otp-for-your'            => ",\r\nOTP para su",
+    'hello' => 'Hola',
+    'reset-link-msg' => ",\r\nAquí está el enlace para restablecer su contraseña.\r\n",
+    'otp-for-your' => ",\r\nOTP para su",
     'account-verification-is' => 'verificación de cuenta es',
-    'extra-text'              => ".\r\nPuede iniciar sesión para verificar su cuenta a través de OTP o simplemente haga clic en el enlace que enviamos a su dirección de correo electrónico.",
-    'otp-not-sent'            => 'Nos enfrentamos a algún problema en el envío de OTP por favor intente después de algún tiempo.',
+    'extra-text' => ".\r\nPuede iniciar sesión para verificar su cuenta a través de OTP o simplemente haga clic en el enlace que enviamos a su dirección de correo electrónico.",
+    'otp-not-sent' => 'Nos enfrentamos a algún problema en el envío de OTP por favor intente después de algún tiempo.',
     /*     * -------------------------------------------------------------------------------------------
      * Ticket number settings 03-08-2016
      * ------------------------------------------------------------------------------------------
      */
-    'format'               => 'Formato',
+    'format' => 'Formato',
     'ticket-number-format' => 'Esta configuración se utiliza para generar números de ticket. Use signos de hash (`#`) donde se deben colocar los dígitos y signo de dólar (\'$\') donde se colocarán los caracteres. Cualquier otro texto en el formato de número será preservado. ',
-    'ticket-number-type'   => 'Elija una secuencia desde la cual derivar nuevos números de ticket. El sistema tiene una secuencia de incremento y una secuencia aleatoria por defecto',
+    'ticket-number-type' => 'Elija una secuencia desde la cual derivar nuevos números de ticket. El sistema tiene una secuencia de incremento y una secuencia aleatoria por defecto',
     /*     * ----------------------------------------------------------------------------------------------------
      * Social media integration
      * ---------------------------------------------------------------------------------------------------------
      */
-    'client_id'     => 'Client id',
+    'client_id' => 'Client id',
     'client_secret' => 'Client secret',
-    'redirect'      => 'Redirect URL',
-    'details'       => 'Details',
-    'social-media'  => 'Social media',
+    'redirect' => 'Redirect URL',
+    'details' => 'Details',
+    'social-media' => 'Social media',
     /*     * ----------------------------------------------------------------------------------------------
      * Report
      * ----------------------------------------------------------------------------------------------
      */
-    'report'              => 'Reporte',
-    'Report'              => 'REPORTE',
-    'start_date'          => 'Fecha de inicio',
-    'end_date'            => 'Fecha final',
-    'select'              => 'Seleccionar',
-    'generate'            => 'Generar',
-    'day'                 => 'Dia',
-    'week'                => 'Semana',
-    'month'               => 'Mes',
+    'report' => 'Reporte',
+    'Report' => 'REPORTE',
+    'start_date' => 'Fecha de inicio',
+    'end_date' => 'Fecha final',
+    'select' => 'Seleccionar',
+    'generate' => 'Generar',
+    'day' => 'Dia',
+    'week' => 'Semana',
+    'month' => 'Mes',
     'Currnet_In_Progress' => 'ACTUALIZACIÓN EN PROGRESO',
-    'Total_Creado'        => 'TOTAL CREADO',
-    'Total_Reopened'      => 'TOTAL REABIERTO',
-    'Total_Closed'        => 'TOTAL CERRADO',
-    'tabular'             => 'Tabular',
-    'reopened'            => 'Reabierto',
+    'Total_Creado' => 'TOTAL CREADO',
+    'Total_Reopened' => 'TOTAL REABIERTO',
+    'Total_Closed' => 'TOTAL CERRADO',
+    'tabular' => 'Tabular',
+    'reopened' => 'Reabierto',
     /* ---------------------------------------------------------------------------------------
      * Ticket Prioridad
      * -----------------------------------------------------------------------------------
      */
-    'ticket_priority'                                           => 'Prioridad del ticket',
-    'priority'                                                  => 'Prioridad',
-    'priority_desc'                                             => 'Descripción de Prioridad',
-    'priority_urgency'                                          => 'Prioridad urgencia',
-    'priority_id'                                               => 'Prioridad Id',
-    'priority_color'                                            => 'Prioridad color',
-    'ispublic'                                                  => 'Es Público',
-    'is_default'                                                => 'Por defecto',
-    'create_ticket_priority'                                    => 'Crear prioridad de ticket',
-    'agent_notes'                                               => 'Notas del agente',
-    'select_priority'                                           => 'Seleccionar prioridad',
-    'normal'                                                    => 'Normal',
-    'ispublic'                                                  => 'Visibilidad',
-    'make-default-priority'                                     => 'Hacer prioridad predeterminada',
-    'priority_successfully_created'                             => 'Prioridad creada con éxito',
-    'priority_successfully_updated'                             => 'Prioridad actualizada con éxito',
-    'delete_successfully'                                       => 'Borrar con éxito',
-    'user_priority_status'                                      => 'Estado de prioridad del usuario',
-    'current'                                                   => 'Actual:',
+    'ticket_priority' => 'Prioridad del ticket',
+    'priority' => 'Prioridad',
+    'priority_desc' => 'Descripción de Prioridad',
+    'priority_urgency' => 'Prioridad urgencia',
+    'priority_id' => 'Prioridad Id',
+    'priority_color' => 'Prioridad color',
+    'ispublic' => 'Es Público',
+    'is_default' => 'Por defecto',
+    'create_ticket_priority' => 'Crear prioridad de ticket',
+    'agent_notes' => 'Notas del agente',
+    'select_priority' => 'Seleccionar prioridad',
+    'normal' => 'Normal',
+    'ispublic' => 'Visibilidad',
+    'make-default-priority' => 'Hacer prioridad predeterminada',
+    'priority_successfully_created' => 'Prioridad creada con éxito',
+    'priority_successfully_updated' => 'Prioridad actualizada con éxito',
+    'delete_successfully' => 'Borrar con éxito',
+    'user_priority_status' => 'Estado de prioridad del usuario',
+    'current' => 'Actual:',
     'active_user_can_select_the_priority_while_creating_ticket' => 'El usuario Activo puede seleccionar la prioridad al crear un ticket',
 
     /* --------------------------------------------------------------------------------------------
      * Approval Updated
      * --------------------------------------------------------------------------------------------
      */
-    'approval'             => 'Aprobación',
-    'approval_tickets'     => 'Aprobación de tickets',
-    'approve'              => 'Aprobar',
-    'approval_request'     => 'Solicitud de aprobación',
+    'approval' => 'Aprobación',
+    'approval_tickets' => 'Aprobación de tickets',
+    'approve' => 'Aprobar',
+    'approval_request' => 'Solicitud de aprobación',
     'approvel_ticket_list' => 'Lista de ticket por aprobación',
 
-    'approval_settings'                      => 'Ajustes de aprobación',
-    'close_all_ticket_for_approval'          => 'Cerrar todas las entradas para su aprobación',
+    'approval_settings' => 'Ajustes de aprobación',
+    'close_all_ticket_for_approval' => 'Cerrar todas las entradas para su aprobación',
     'approval_settings-created-successfully' => 'Configuración de aprobación creada correctamente',
 
     /* --------------------------------------------------------------------------------------------
      * Followup Updated
      * --------------------------------------------------------------------------------------------
      */
-    'followup'              => 'Seguir',
-    'followup_tickets'      => 'Seguir tickets',
+    'followup' => 'Seguir',
+    'followup_tickets' => 'Seguir tickets',
     'followup_Notification' => 'Notificación de Seguimiento',
 
     /*
@@ -1548,119 +1548,119 @@ Puede ingresar el número de días de registros de base de datos que se eliminar
      * User Module
      * --------------------------------------------------------------------------------------------
      */
-    'agent_report'                                                 => 'Informe del agente',
-    'assign_tickets'                                               => 'Asignar tickets',
-    'delete_agent'                                                 => 'Borrar agente',
-    'delete_user'                                                  => 'Borrar usuario',
-    'confirm_deletion'                                             => 'Confirmar la eliminación',
-    'delete_all_content'                                           => 'Borrar todo el contenido',
-    'agent_profile'                                                => 'Perfil del agente',
-    'change_role_to_admin'                                         => 'Cambiar el rol a admin',
-    'change_role_to_user'                                          => 'Cambiar función a usuario',
-    'change_role_to_agent'                                         => 'Cambiar el rol a agente',
-    'change_password'                                              => 'Cambia la contraseña',
-    'role_change'                                                  => 'Cambio de rol',
-    'password_generator'                                           => 'Generador de contraseñas',
-    'depertment'                                                   => 'Departmento',
-    'duetoday'                                                     => 'Para hoy',
-    'today-due_tickets'                                            => 'Tickets para hoy',
-    'password_change_successfully'                                 => 'Contraseña cambiada con éxito',
-    'role_change_successfully'                                     => 'Función cambiada con éxito',
-    'user_delete_successfully'                                     => 'Usuario eliminado correctamente',
-    'agent_delete_successfully'                                    => 'Agente eliminado correctamente',
-    'select_another_agent'                                         => 'Seleccione otro agente',
+    'agent_report' => 'Informe del agente',
+    'assign_tickets' => 'Asignar tickets',
+    'delete_agent' => 'Borrar agente',
+    'delete_user' => 'Borrar usuario',
+    'confirm_deletion' => 'Confirmar la eliminación',
+    'delete_all_content' => 'Borrar todo el contenido',
+    'agent_profile' => 'Perfil del agente',
+    'change_role_to_admin' => 'Cambiar el rol a admin',
+    'change_role_to_user' => 'Cambiar función a usuario',
+    'change_role_to_agent' => 'Cambiar el rol a agente',
+    'change_password' => 'Cambia la contraseña',
+    'role_change' => 'Cambio de rol',
+    'password_generator' => 'Generador de contraseñas',
+    'depertment' => 'Departmento',
+    'duetoday' => 'Para hoy',
+    'today-due_tickets' => 'Tickets para hoy',
+    'password_change_successfully' => 'Contraseña cambiada con éxito',
+    'role_change_successfully' => 'Función cambiada con éxito',
+    'user_delete_successfully' => 'Usuario eliminado correctamente',
+    'agent_delete_successfully' => 'Agente eliminado correctamente',
+    'select_another_agent' => 'Seleccione otro agente',
     'agent_delete_successfully_and_ticket_assign_to_another_agent' => 'Agente eliminado con éxito y el ticket asignado a otro agente',
-    'deleted_user'                                                 => 'Eliminar usuario',
-    'deleted_user_directory'                                       => 'Eliminar directorio del usuario',
-    'restore'                                                      => 'Restaurar',
-    'user_restore_successfully'                                    => 'Usuario restaurado con éxito',
+    'deleted_user' => 'Eliminar usuario',
+    'deleted_user_directory' => 'Eliminar directorio del usuario',
+    'restore' => 'Restaurar',
+    'user_restore_successfully' => 'Usuario restaurado con éxito',
 
     /*** updates 28-11-2016***/
     'apply' => 'Apply',
 
     /* updates 2-12-2016 **/
-    'sort-by'                      => 'Ordenar por',
-    'created-at'                   => 'Creado en',
-    'or'                           => 'OR',
-    'activate'                     => 'Activar',
-    'system-email-not-configured'  => 'No podemos procesar la solicitud de correo electrónico porque el sistema no tiene correo configurado para enviar correos. Comuníquese con el administrador del sistema.',
-    'assign-ticket'                => 'Asignar tickets',
-    'can-not-inactive-group'       => 'No se puede hacer que el grupo inactivo, ya que tiene agentes asignados en él. Asigne estos agentes a otro grupo e inténtelo de nuevo.',
+    'sort-by' => 'Ordenar por',
+    'created-at' => 'Creado en',
+    'or' => 'OR',
+    'activate' => 'Activar',
+    'system-email-not-configured' => 'No podemos procesar la solicitud de correo electrónico porque el sistema no tiene correo configurado para enviar correos. Comuníquese con el administrador del sistema.',
+    'assign-ticket' => 'Asignar tickets',
+    'can-not-inactive-group' => 'No se puede hacer que el grupo inactivo, ya que tiene agentes asignados en él. Asigne estos agentes a otro grupo e inténtelo de nuevo.',
     'internal-note-has-been-added' => 'Nota interna añadida al ticket',
-    'active-users'                 => 'Usuarios Activos',
-    'deleted-users'                => 'Borrar usuarios',
-    'view-option'                  => 'Ver opciones',
-    'accoutn-not-verified'         => 'La cuenta de usuario no se ha verificado',
-    'enabled'                      => 'Habilitado',
-    'disabled'                     => 'Desabilitado',
-    'user-account-is-deleted'      => 'Se ha eliminado esta cuenta de usuario.',
-    'restore-user'                 => 'Restaurar cuenta de usuario',
-    'delete-account-caution-info'  => 'Tenga en cuenta que esta cuenta todavía puede tener entradas abiertas en el sistema.',
-    'reply-can-not-be-empty'       => 'La respuesta no puede estar en blanco. Ingrese su respuesta.',
+    'active-users' => 'Usuarios Activos',
+    'deleted-users' => 'Borrar usuarios',
+    'view-option' => 'Ver opciones',
+    'accoutn-not-verified' => 'La cuenta de usuario no se ha verificado',
+    'enabled' => 'Habilitado',
+    'disabled' => 'Desabilitado',
+    'user-account-is-deleted' => 'Se ha eliminado esta cuenta de usuario.',
+    'restore-user' => 'Restaurar cuenta de usuario',
+    'delete-account-caution-info' => 'Tenga en cuenta que esta cuenta todavía puede tener entradas abiertas en el sistema.',
+    'reply-can-not-be-empty' => 'La respuesta no puede estar en blanco. Ingrese su respuesta.',
 
     //update 18-12-2016
     'account-created-contact-admin-as-we-were-not-able-to-send-opt' => 'Su cuenta se ha creado correctamente. Póngase en contacto con admin para activar la cuenta, ya que no hemos podido enviarle un código de OTP.',
     //update 19-12-2016
-    'only-agents'    => 'Usuarios de agentes',
-    'only-users'     => 'Clientes usuarios',
-    'banned-users'   => 'Usuarios baneados',
+    'only-agents' => 'Usuarios de agentes',
+    'only-users' => 'Clientes usuarios',
+    'banned-users' => 'Usuarios baneados',
     'inactive-users' => 'Usuarios inactivos',
-    'all-users'      => 'Todos los usuarios',
-    'search'         => 'Buscar...',
+    'all-users' => 'Todos los usuarios',
+    'search' => 'Buscar...',
     //update 21-12-2016
     'selected-user-is-already-the-owner' => 'El usuario seleccionado ya es el propietario de este ticket.',
     //update 1-2-2017
     'system-outgoing-incoming-mail-not-configured' => 'You have not configured system mail. Faveo can\'t fetch tickets from mail or send mail to users without it.',
-    'confihure-the-mail-now'                       => 'Click here to configure the mail.',
-    'system-mail-not-configured-agent-message'     => 'System incoming and outgoing email settings are not configured. Please contct the admin.',
+    'confihure-the-mail-now' => 'Click here to configure the mail.',
+    'system-mail-not-configured-agent-message' => 'System incoming and outgoing email settings are not configured. Please contct the admin.',
 
     // arindam-14.2.2017
     // sla
-    'min'    => 'Min',
-    'hours'  => 'Hours',
-    'days'   => 'Days',
+    'min' => 'Min',
+    'hours' => 'Hours',
+    'days' => 'Days',
     'months' => 'Months',
-    'year'   => 'Year',
+    'year' => 'Year',
     // department change
-    'change_department'                      => 'Change Department',
+    'change_department' => 'Change Department',
     'ticket_department_successfully_changed' => 'Ticket Department Successfully Changed',
-    'select_another_department'              => 'Select another department',
+    'select_another_department' => 'Select another department',
 
     // status
     /**----------------------------------------------------------------
      * Status
      * ----------------------------------------------------------------
      */
-    'client'               => 'Client',
-    'send_email'           => 'Send Email',
+    'client' => 'Client',
+    'send_email' => 'Send Email',
     'visibility_to_client' => 'Visibility to Client',
-    'purpose_of_status'    => 'Purpose of Status',
-    'status_to_display'    => 'Status to Display',
-    'icon_color'           => 'Icon color',
+    'purpose_of_status' => 'Purpose of Status',
+    'status_to_display' => 'Status to Display',
+    'icon_color' => 'Icon color',
 
     /**--------------------------------------------------------------------------------------------
      * Status
      * --------------------------------------------------------------------------------------------
      */
-    'visible_to_client'                                                               => 'Visible to Client',
-    'icon'                                                                            => 'Icon',
-    'none'                                                                            => 'None',
-    'allow_client'                                                                    => 'Allow Client',
-    'if_yes_status_name_will_be_displayed'                                            => 'If yes status name will be displayed',
-    'if_yes_then_clients_can_choose_this_status'                                      => 'If yes then clients can choose this status',
+    'visible_to_client' => 'Visible to Client',
+    'icon' => 'Icon',
+    'none' => 'None',
+    'allow_client' => 'Allow Client',
+    'if_yes_status_name_will_be_displayed' => 'If yes status name will be displayed',
+    'if_yes_then_clients_can_choose_this_status' => 'If yes then clients can choose this status',
     'purpose_of_status_will_perform_the_action_to_be_applied_on_the_status_selection' => 'Purpose of status will perform the action to be applied on the status selection',
-    'this_message_will_be_displayed_in_the_thread_as_internal_note'                   => 'This message will be displayed in the thread as Internal note',
-    'make_system_default_for_selected_purpose'                                        => 'Make system default for Selected Purpose',
-    'this_status_will_be_displayed_to_client_if_visibility_of_client_chosen_no'       => 'This status will be displayed to client if visibility of client chosen no',
-    'tick_who_all_to_send_notification'                                               => 'Tick who all to send notification',
-    'Default'                                                                         => 'Default',
-    'unable_to_change_the_purpose_of_status_there_are_tickets_with_this_status'       => 'Unable to change the purpose of status. There are tickets with this status.',
-    'you_cannot_delete_a_default_ticket_status'                                       => 'You cannot delete a default Ticket Status',
-    'associated_tickets_moved_to_default_status'                                      => 'Associated tickets moved to default status',
-    'status_deleted_successfully'                                                     => 'Status Deleted Successfully',
-    'have_been_marked_as'                                                             => 'Tickets have been marked as ',
-    'have_been_deleted_forever'                                                       => 'Have been Deleted forever',
-    'related_tickets_moved_to_default_status'                                         => 'Related tickets moved to default status',
+    'this_message_will_be_displayed_in_the_thread_as_internal_note' => 'This message will be displayed in the thread as Internal note',
+    'make_system_default_for_selected_purpose' => 'Make system default for Selected Purpose',
+    'this_status_will_be_displayed_to_client_if_visibility_of_client_chosen_no' => 'This status will be displayed to client if visibility of client chosen no',
+    'tick_who_all_to_send_notification' => 'Tick who all to send notification',
+    'Default' => 'Default',
+    'unable_to_change_the_purpose_of_status_there_are_tickets_with_this_status' => 'Unable to change the purpose of status. There are tickets with this status.',
+    'you_cannot_delete_a_default_ticket_status' => 'You cannot delete a default Ticket Status',
+    'associated_tickets_moved_to_default_status' => 'Associated tickets moved to default status',
+    'status_deleted_successfully' => 'Status Deleted Successfully',
+    'have_been_marked_as' => 'Tickets have been marked as ',
+    'have_been_deleted_forever' => 'Have been Deleted forever',
+    'related_tickets_moved_to_default_status' => 'Related tickets moved to default status',
 
     //updates 22-2-2017
     'invalid-date-range' => 'Invalid date range',
diff --git a/resources/lang/es/pagination.php b/resources/lang/es/pagination.php
index d1b94a0e6..f69c68314 100644
--- a/resources/lang/es/pagination.php
+++ b/resources/lang/es/pagination.php
@@ -28,5 +28,5 @@ return [
      */
 
     'previous' => '&laquo; Anterior',
-    'next'     => 'Siguiente &raquo;',
+    'next' => 'Siguiente &raquo;',
 ];
diff --git a/resources/lang/es/passwords.php b/resources/lang/es/passwords.php
index 7322d00ce..0351226f2 100644
--- a/resources/lang/es/passwords.php
+++ b/resources/lang/es/passwords.php
@@ -28,8 +28,8 @@ return [
      */
 
     'password' => 'Las contraseñas deben tener al menos seis caracteres y coincidir con la confirmación.',
-    'user'     => 'No podemos encontrar un usuario con esa dirección de correo electrónico.',
-    'token'    => 'Este token de restablecimiento de contraseña no es válido.',
-    'sent'     => 'Hemos enviado su enlace de restablecimiento de contraseña por correo electrónico!',
-    'reset'    => 'Tu contraseña ha sido restablecida!',
+    'user' => 'No podemos encontrar un usuario con esa dirección de correo electrónico.',
+    'token' => 'Este token de restablecimiento de contraseña no es válido.',
+    'sent' => 'Hemos enviado su enlace de restablecimiento de contraseña por correo electrónico!',
+    'reset' => 'Tu contraseña ha sido restablecida!',
 ];
diff --git a/resources/lang/es/validation.php b/resources/lang/es/validation.php
index 0f94d8e3d..fd291c70b 100644
--- a/resources/lang/es/validation.php
+++ b/resources/lang/es/validation.php
@@ -27,65 +27,65 @@ return [
       |
      */
 
-    'accepted'   => 'El atributo: debe ser acceptado.',
+    'accepted' => 'El atributo: debe ser acceptado.',
     'active_url' => 'El atributo: no es un atributo valid URL.',
-    'after'      => 'El atributo: debe ser a date after :date.',
-    'alpha'      => 'El atributo: sólo puede contener letters.',
+    'after' => 'El atributo: debe ser a date after :date.',
+    'alpha' => 'El atributo: sólo puede contener letters.',
     'alpha_dash' => 'El atributo: sólo puede contener letters, numbers, and dashes.',
-    'alpha_num'  => 'El atributo: sólo puede contener letters and numbers.',
-    'array'      => 'El atributo: debe ser an array.',
-    'before'     => 'El atributo: debe ser a date before :date.',
-    'between'    => [
+    'alpha_num' => 'El atributo: sólo puede contener letters and numbers.',
+    'array' => 'El atributo: debe ser an array.',
+    'before' => 'El atributo: debe ser a date before :date.',
+    'between' => [
         'numeric' => 'El atributo: debe ser between :min and :max.',
-        'file'    => 'El atributo: debe ser between :min and :max kilobytes.',
-        'string'  => 'El atributo: debe ser between :min and :max characters.',
-        'array'   => 'El atributo: must have between :min and :max items.',
+        'file' => 'El atributo: debe ser between :min and :max kilobytes.',
+        'string' => 'El atributo: debe ser between :min and :max characters.',
+        'array' => 'El atributo: must have between :min and :max items.',
     ],
-    'boolean'        => 'El atributo: field must be true or false.',
-    'confirmed'      => 'El atributo: confirmation does not match.',
-    'date'           => 'El atributo: no es un atributo valid date.',
-    'date_format'    => 'El atributo: does not match the format :format.',
-    'different'      => 'El atributo: and :other must be different.',
-    'digits'         => 'El atributo: debe ser :digits digits.',
+    'boolean' => 'El atributo: field must be true or false.',
+    'confirmed' => 'El atributo: confirmation does not match.',
+    'date' => 'El atributo: no es un atributo valid date.',
+    'date_format' => 'El atributo: does not match the format :format.',
+    'different' => 'El atributo: and :other must be different.',
+    'digits' => 'El atributo: debe ser :digits digits.',
     'digits_between' => 'El atributo: debe ser between :min and :max digits.',
-    'email'          => 'El atributo: debe ser a valid email address.',
-    'filled'         => 'Se requiere el campo de atributo:.',
-    'exists'         => 'The selected :attribute es inválido.',
-    'image'          => 'El atributo: debe ser an image.',
-    'in'             => 'The selected :attribute es inválido.',
-    'integer'        => 'El atributo: debe ser an integer.',
-    'ip'             => 'El atributo: debe ser a valid IP address.',
-    'max'            => [
+    'email' => 'El atributo: debe ser a valid email address.',
+    'filled' => 'Se requiere el campo de atributo:.',
+    'exists' => 'The selected :attribute es inválido.',
+    'image' => 'El atributo: debe ser an image.',
+    'in' => 'The selected :attribute es inválido.',
+    'integer' => 'El atributo: debe ser an integer.',
+    'ip' => 'El atributo: debe ser a valid IP address.',
+    'max' => [
         'numeric' => 'El atributo: no puede ser mayor que :max.',
-        'file'    => 'El atributo: no puede ser mayor que :max kilobytes.',
-        'string'  => 'El atributo: no puede ser mayor que :max characters.',
-        'array'   => 'El atributo: no puede tener más de :max items.',
+        'file' => 'El atributo: no puede ser mayor que :max kilobytes.',
+        'string' => 'El atributo: no puede ser mayor que :max characters.',
+        'array' => 'El atributo: no puede tener más de :max items.',
     ],
     'mimes' => 'El atributo: debe ser a file of type: :values.',
-    'min'   => [
+    'min' => [
         'numeric' => 'El atributo: debe ser at least :min.',
-        'file'    => 'El atributo: debe ser at least :min kilobytes.',
-        'string'  => 'El atributo: debe ser at least :min characters.',
-        'array'   => 'El atributo: must have at least :min items.',
+        'file' => 'El atributo: debe ser at least :min kilobytes.',
+        'string' => 'El atributo: debe ser at least :min characters.',
+        'array' => 'El atributo: must have at least :min items.',
     ],
-    'not_in'               => 'The selected :attribute es inválido.',
-    'numeric'              => 'El atributo: debe ser a number.',
-    'regex'                => 'El atributo: format es inválido.',
-    'required'             => 'Se requiere el campo de atributo:.',
-    'required_if'          => 'Se requiere el campo de atributo: when :other is :value.',
-    'required_with'        => 'Se requiere el campo de atributo: Cuando: valores están presentes.',
-    'required_with_all'    => 'Se requiere el campo de atributo: Cuando: valores están presentes.',
-    'required_without'     => 'Se requiere el campo de atributo: when :values is not present.',
+    'not_in' => 'The selected :attribute es inválido.',
+    'numeric' => 'El atributo: debe ser a number.',
+    'regex' => 'El atributo: format es inválido.',
+    'required' => 'Se requiere el campo de atributo:.',
+    'required_if' => 'Se requiere el campo de atributo: when :other is :value.',
+    'required_with' => 'Se requiere el campo de atributo: Cuando: valores están presentes.',
+    'required_with_all' => 'Se requiere el campo de atributo: Cuando: valores están presentes.',
+    'required_without' => 'Se requiere el campo de atributo: when :values is not present.',
     'required_without_all' => 'Se requiere el campo de atributo: when none of :values are present.',
-    'same'                 => 'El atributo: and :other must match.',
-    'size'                 => [
+    'same' => 'El atributo: and :other must match.',
+    'size' => [
         'numeric' => 'El atributo: debe ser :size.',
-        'file'    => 'El atributo: debe ser :size kilobytes.',
-        'string'  => 'El atributo: debe ser :size characters.',
-        'array'   => 'El atributo: must contain :size items.',
+        'file' => 'El atributo: debe ser :size kilobytes.',
+        'string' => 'El atributo: debe ser :size characters.',
+        'array' => 'El atributo: must contain :size items.',
     ],
-    'unique'   => 'El atributo: has already been taken.',
-    'url'      => 'El atributo: format es inválido.',
+    'unique' => 'El atributo: has already been taken.',
+    'url' => 'El atributo: format es inválido.',
     'timezone' => 'El atributo: debe ser una zona válida.',
     /*
       |--------------------------------------------------------------------------
diff --git a/resources/lang/fr/lang.php b/resources/lang/fr/lang.php
index dd20bdf1e..dae9b5d9b 100644
--- a/resources/lang/fr/lang.php
+++ b/resources/lang/fr/lang.php
@@ -17,59 +17,59 @@ return [
       |   Error
       |--------------------------------------
      */
-    'success'                                                        => 'Succès',
-    'fails'                                                          => 'Echec',
-    'alert'                                                          => 'Alerte',
-    'warning'                                                        => 'Attention',
-    'required-error'                                                 => 'Merci de renseigner les champs obligatoires',
-    'invalid'                                                        => 'Identifiant utilisateur ou mot de passe incorrect',
-    'sorry_something_went_wrong'                                     => 'Désolé, un imprévu a eu lieu',
-    'were_working_on_it_and_well_get_it_fixed_as_soon_as_we_can'     => 'Nous travaillons dessus et nous réparerons aussi vite que possible.',
+    'success' => 'Succès',
+    'fails' => 'Echec',
+    'alert' => 'Alerte',
+    'warning' => 'Attention',
+    'required-error' => 'Merci de renseigner les champs obligatoires',
+    'invalid' => 'Identifiant utilisateur ou mot de passe incorrect',
+    'sorry_something_went_wrong' => 'Désolé, un imprévu a eu lieu',
+    'were_working_on_it_and_well_get_it_fixed_as_soon_as_we_can' => 'Nous travaillons dessus et nous réparerons aussi vite que possible.',
     'we_are_sorry_but_the_page_you_are_looking_for_can_not_be_found' => 'Nous sommes désolés, la page que vous cherchez ne peut pas être trouvée.',
-    'go_back'                                                        => 'Revenir',
-    'the_board_is_offline'                                           => 'Le système est hors ligne',
-    'error_establishing_connection_to_database'                      => 'Erreur lors de l\'établissement d\'une connexion avec la base de doonées.',
+    'go_back' => 'Revenir',
+    'the_board_is_offline' => 'Le système est hors ligne',
+    'error_establishing_connection_to_database' => 'Erreur lors de l\'établissement d\'une connexion avec la base de doonées.',
     /*
       |--------------------------------------
       |   Login Page
       |--------------------------------------
      */
 
-    'Login_to_start_your_session'        => 'Connectez-vous pour démarrer votre session',
-    'login'                              => 'Connexion',
-    'remember'                           => 'Se souvenir de moi',
-    'signmein'                           => 'Se connecter',
-    'iforgot'                            => 'Mot de passe oublié',
-    'email_address'                      => 'Adresse email',
-    'password'                           => 'Mot de passe',
-    'woops'                              => 'Oups!',
-    'theirisproblem'                     => 'Il y a eu un problème avec ce que vous avez saisi',
-    'e-mail'                             => 'E-mail',
-    'reg_new_member'                     => 'Inscrivez-vous',
+    'Login_to_start_your_session' => 'Connectez-vous pour démarrer votre session',
+    'login' => 'Connexion',
+    'remember' => 'Se souvenir de moi',
+    'signmein' => 'Se connecter',
+    'iforgot' => 'Mot de passe oublié',
+    'email_address' => 'Adresse email',
+    'password' => 'Mot de passe',
+    'woops' => 'Oups!',
+    'theirisproblem' => 'Il y a eu un problème avec ce que vous avez saisi',
+    'e-mail' => 'E-mail',
+    'reg_new_member' => 'Inscrivez-vous',
     'this_account_is_currently_inactive' => 'Ce compte est actuellement inactif!',
     /*
       |--------------------------------------
       |   Register Page
       |--------------------------------------
      */
-    'registration'                                               => 'Inscription',
-    'full_name'                                                  => 'Nom complet',
-    'firstname'                                                  => 'Nom',
-    'lastname'                                                   => 'Prénom',
-    'profilepicture'                                             => 'Photo de profil',
-    'oldpassword'                                                => 'Ancien mot de passe',
-    'newpassword'                                                => 'Nouveau mot de passe',
-    'retype_password'                                            => 'Retapez le mot de passe',
-    'i_agree_to_the'                                             => 'J\'accepte',
-    'terms'                                                      => 'termes',
-    'register'                                                   => 'Inscription',
-    'i_already_have_a_membership'                                => 'Je suis déjà inscrit',
-    'see-profile1'                                               => 'Cliquez ici pour voir',
-    'see-profile2'                                               => 'Afficher le profile',
+    'registration' => 'Inscription',
+    'full_name' => 'Nom complet',
+    'firstname' => 'Nom',
+    'lastname' => 'Prénom',
+    'profilepicture' => 'Photo de profil',
+    'oldpassword' => 'Ancien mot de passe',
+    'newpassword' => 'Nouveau mot de passe',
+    'retype_password' => 'Retapez le mot de passe',
+    'i_agree_to_the' => 'J\'accepte',
+    'terms' => 'termes',
+    'register' => 'Inscription',
+    'i_already_have_a_membership' => 'Je suis déjà inscrit',
+    'see-profile1' => 'Cliquez ici pour voir',
+    'see-profile2' => 'Afficher le profile',
     'activate_your_account_click_on_Link_that_send_to_your_mail' => 'Activez-votre compte ! cliquez sur le lien qui vos a été envoyé par email.',
-    'this_field_do_not_match_our_records'                        => 'Ce champ ne correspond pas à nos enregistrements.',
-    'we_have_e-mailed_your_password_reset_link'                  => 'Nous avons envoyé un lien de réinitialisation de votre mot de passe !',
-    "we_can't_find_a_user_with_that_e-mail_address"              => 'Nous ne pouvons pas trouver un utilisateur avec cette adresse e-mail.',
+    'this_field_do_not_match_our_records' => 'Ce champ ne correspond pas à nos enregistrements.',
+    'we_have_e-mailed_your_password_reset_link' => 'Nous avons envoyé un lien de réinitialisation de votre mot de passe !',
+    "we_can't_find_a_user_with_that_e-mail_address" => 'Nous ne pouvons pas trouver un utilisateur avec cette adresse e-mail.',
 
     /*
       |--------------------------------------
@@ -82,11 +82,11 @@ return [
       |   Forgot Password Page
       |--------------------------------------
      */
-    'i_know_my_password'            => 'Je connais mon mot de passe',
-    'recover_passord'               => 'Récupérer le mot de passe',
-    'send_password_reset_link'      => 'Envoyer un lien et rinitialisez l\'\authentification',
+    'i_know_my_password' => 'Je connais mon mot de passe',
+    'recover_passord' => 'Récupérer le mot de passe',
+    'send_password_reset_link' => 'Envoyer un lien et rinitialisez l\'\authentification',
     'enter_email_to_reset_password' => 'Enter email to reset password',
-    'link'                          => 'Link',
+    'link' => 'Link',
     /*
       |----------------------------------------------------------------------------------------
       | Emails Pages [English(en)]
@@ -103,116 +103,116 @@ return [
       |  Emails Create Page
       |--------------------------------------
      */
-    'emails'                                                                           => 'Emails',
-    'incoming_emails'                                                                  => 'Emails entrants',
-    'reuired_authentication'                                                           => 'Authentification requise',
-    'fetching_email_via_imap'                                                          => 'Retrouver les emails via IMAP',
-    'create_email'                                                                     => 'Créer un email',
-    'email_address'                                                                    => 'Adresse email',
-    'email_name'                                                                       => 'Nom d\'email',
-    'email_to'                                                                         => 'Email to',
-    'help_topic'                                                                       => 'Rubrique d\'aide',
-    'auto_response'                                                                    => 'Réponse automatique',
-    'host_name'                                                                        => 'Nom d\'hôte',
-    'port_number'                                                                      => 'Numéro de port',
-    'mail_box_protocol'                                                                => 'Protocole email',
-    'authentication_required'                                                          => 'Authentification requise',
-    'yes'                                                                              => 'Oui',
-    'no'                                                                               => 'Non',
-    'header_spoofing'                                                                  => 'En-tête de spoofing',
-    'allow_for_this_email'                                                             => 'Autoriser pour cet e-mail',
-    'imap_config'                                                                      => 'Configuration IMAP ',
-    'email_information_and_settings'                                                   => 'Configurations et informations d\'email',
-    'incoming_email_information'                                                       => 'Email entrant',
-    'outgoing_email_information'                                                       => 'Email sortant',
-    'new_ticket_settings'                                                              => 'Configuration de nouveau ticketNew ticket settings',
-    'protocol'                                                                         => 'Protocole',
-    'fetching_protocol'                                                                => 'Protocole de récupération',
-    'transfer_protocol'                                                                => 'Protocole de transfert',
-    'from_name'                                                                        => 'From name',
-    'add_an_email'                                                                     => 'Ajouter un email',
-    'edit_an_email'                                                                    => 'Editer un email',
-    'disable_for_this_email_address'                                                   => 'Désactivé pour cette adresse email',
-    'validate_certificates_from_tls_or_ssl_server'                                     => 'Valider les certificats TLS/SSL',
-    'authentication'                                                                   => 'Authentification',
+    'emails' => 'Emails',
+    'incoming_emails' => 'Emails entrants',
+    'reuired_authentication' => 'Authentification requise',
+    'fetching_email_via_imap' => 'Retrouver les emails via IMAP',
+    'create_email' => 'Créer un email',
+    'email_address' => 'Adresse email',
+    'email_name' => 'Nom d\'email',
+    'email_to' => 'Email to',
+    'help_topic' => 'Rubrique d\'aide',
+    'auto_response' => 'Réponse automatique',
+    'host_name' => 'Nom d\'hôte',
+    'port_number' => 'Numéro de port',
+    'mail_box_protocol' => 'Protocole email',
+    'authentication_required' => 'Authentification requise',
+    'yes' => 'Oui',
+    'no' => 'Non',
+    'header_spoofing' => 'En-tête de spoofing',
+    'allow_for_this_email' => 'Autoriser pour cet e-mail',
+    'imap_config' => 'Configuration IMAP ',
+    'email_information_and_settings' => 'Configurations et informations d\'email',
+    'incoming_email_information' => 'Email entrant',
+    'outgoing_email_information' => 'Email sortant',
+    'new_ticket_settings' => 'Configuration de nouveau ticketNew ticket settings',
+    'protocol' => 'Protocole',
+    'fetching_protocol' => 'Protocole de récupération',
+    'transfer_protocol' => 'Protocole de transfert',
+    'from_name' => 'From name',
+    'add_an_email' => 'Ajouter un email',
+    'edit_an_email' => 'Editer un email',
+    'disable_for_this_email_address' => 'Désactivé pour cette adresse email',
+    'validate_certificates_from_tls_or_ssl_server' => 'Valider les certificats TLS/SSL',
+    'authentication' => 'Authentification',
     'incoming_email_connection_failed_please_check_email_credentials_or_imap_settings' => 'La connexion email entrant a échouée ! Merci de vérifier les identifiants et la configuration IMAP',
-    'outgoing_email_connection_failed'                                                 => 'La connexion email sortant a échouée',
-    'you_cannot_delete_system_default_email'                                           => 'Vous ne pouvez pas supprimer l\'email système par défaut',
-    'email_deleted_sucessfully'                                                        => 'Email supprimé avec succès',
-    'email_can_not_delete'                                                             => 'L\'email de peut pas être supprimé',
-    'outgoing_email_failed'                                                            => 'Le courrier sortant a échoué',
+    'outgoing_email_connection_failed' => 'La connexion email sortant a échouée',
+    'you_cannot_delete_system_default_email' => 'Vous ne pouvez pas supprimer l\'email système par défaut',
+    'email_deleted_sucessfully' => 'Email supprimé avec succès',
+    'email_can_not_delete' => 'L\'email de peut pas être supprimé',
+    'outgoing_email_failed' => 'Le courrier sortant a échoué',
     /*
       |--------------------------------------
       |  Ban Emails Create Page
       |--------------------------------------
      */
-    'ban_lists'                        => 'Ban lists',
-    'ban_email'                        => 'Ban email',
-    'ban_status'                       => 'Ban status',
-    'list_of_banned_emails'            => 'List of banned emails',
-    'edit_banned_email'                => 'Edit banned email',
-    'create_a_banned_email'            => 'Create a banned email',
-    'email_banned_sucessfully'         => 'Email banned sucessfully',
-    'email_can_not_ban'                => 'Email can not be banned',
+    'ban_lists' => 'Ban lists',
+    'ban_email' => 'Ban email',
+    'ban_status' => 'Ban status',
+    'list_of_banned_emails' => 'List of banned emails',
+    'edit_banned_email' => 'Edit banned email',
+    'create_a_banned_email' => 'Create a banned email',
+    'email_banned_sucessfully' => 'Email banned sucessfully',
+    'email_can_not_ban' => 'Email can not be banned',
     'banned_email_updated_sucessfully' => 'Banned email updated sucessfully',
-    'banned_email_not_updated'         => 'Banned email not updated',
-    'banned_removed_sucessfully'       => 'Banned removed sucessfully',
+    'banned_email_not_updated' => 'Banned email not updated',
+    'banned_removed_sucessfully' => 'Banned removed sucessfully',
 
     /*
       |--------------------------------------
       |  Templates Index Page
       |--------------------------------------
      */
-    'templates'                                => 'Templates',
-    'template_set'                             => 'Template sets',
-    'create_template'                          => 'Create template',
-    'edit_template'                            => 'Edit template',
-    'list_of_templates_sets'                   => 'List of templates set',
-    'create_set'                               => 'Create set',
-    'template_name'                            => 'Template name',
-    'template_saved_successfully'              => 'Template saved successfully',
-    'template_updated_successfully'            => 'Template updated successfully',
-    'in_use'                                   => 'In use',
-    'you_have_created_a_new_template_set'      => 'You have created a new template set',
+    'templates' => 'Templates',
+    'template_set' => 'Template sets',
+    'create_template' => 'Create template',
+    'edit_template' => 'Edit template',
+    'list_of_templates_sets' => 'List of templates set',
+    'create_set' => 'Create set',
+    'template_name' => 'Template name',
+    'template_saved_successfully' => 'Template saved successfully',
+    'template_updated_successfully' => 'Template updated successfully',
+    'in_use' => 'In use',
+    'you_have_created_a_new_template_set' => 'You have created a new template set',
     'you_have_successfully_activated_this_set' => 'You have successfully activated this set',
-    'template_set_deleted_successfully'        => 'Template set deleted successfully',
+    'template_set_deleted_successfully' => 'Template set deleted successfully',
     //Template Description
-    'Create ticket agent'       => 'Notification email that is sent to agent and admin when ticket is created',
-    'Assign ticket'             => 'Ticket assigned to an agent',
-    'Create ticket'             => 'Mail sent to client for ticket creation successful message',
-    'Check ticket'              => 'if a client wants to check ticket via the customer portal then a link will be sent to the client. This link is for the client to view ticket details with a ticket number, without logging in to system',
-    'Ticket reply agent'        => 'A notification is sent to agent email once client replies to the ticket',
+    'Create ticket agent' => 'Notification email that is sent to agent and admin when ticket is created',
+    'Assign ticket' => 'Ticket assigned to an agent',
+    'Create ticket' => 'Mail sent to client for ticket creation successful message',
+    'Check ticket' => 'if a client wants to check ticket via the customer portal then a link will be sent to the client. This link is for the client to view ticket details with a ticket number, without logging in to system',
+    'Ticket reply agent' => 'A notification is sent to agent email once client replies to the ticket',
     'Registration notification' => 'Password and username is sent on email on first registration',
-    'Reset password'            => 'Email with password reset link',
-    'Error report'              => 'Error report',
-    'Ticket creation'           => 'First notification sent by the system about the ticket creation to the client',
-    'Ticket reply'              => 'A reply made by the agent on a ticket, email notification is sent to client and collaborators',
-    'Close ticket'              => 'Mail sent to client on closing a ticket',
-    'Create ticket by agent'    => 'An agent creates a ticket for the client in the name of client',
+    'Reset password' => 'Email with password reset link',
+    'Error report' => 'Error report',
+    'Ticket creation' => 'First notification sent by the system about the ticket creation to the client',
+    'Ticket reply' => 'A reply made by the agent on a ticket, email notification is sent to client and collaborators',
+    'Close ticket' => 'Mail sent to client on closing a ticket',
+    'Create ticket by agent' => 'An agent creates a ticket for the client in the name of client',
     /*
       |--------------------------------------
       |  Templates Create Page
       |--------------------------------------
      */
     'template_set_to_clone' => 'Template set to clone',
-    'language'              => 'Language',
+    'language' => 'Language',
     /*
       |--------------------------------------
       |  Diagnostics Page
       |--------------------------------------
      */
-    'diagnostics'                => 'Diagnostics',
-    'from'                       => 'From',
-    'to'                         => 'To',
-    'subject'                    => 'Subject',
-    'message'                    => 'Message',
-    'send'                       => 'Send',
-    'choose_an_email'            => 'Choose an email',
-    'email_diagnostic'           => 'Email diagnostic',
-    'send-mail-to-diagnos'       => 'Send a mail to check outgoing email settings',
-    'message_has_been_sent'      => 'Message has been sent',
+    'diagnostics' => 'Diagnostics',
+    'from' => 'From',
+    'to' => 'To',
+    'subject' => 'Subject',
+    'message' => 'Message',
+    'send' => 'Send',
+    'choose_an_email' => 'Choose an email',
+    'email_diagnostic' => 'Email diagnostic',
+    'send-mail-to-diagnos' => 'Send a mail to check outgoing email settings',
+    'message_has_been_sent' => 'Message has been sent',
     'message_sent_from_php_mail' => 'Message sent from PHP-Mail',
-    'mailer_error'               => 'Mailer error',
+    'mailer_error' => 'Mailer error',
     /*
       |----------------------------------------------------------------------------------------
       | Settings Pages [English(en)]
@@ -229,24 +229,24 @@ return [
       |   Company Settings Page
       |--------------------------------------
      */
-    'country-code'                 => 'Code',
-    'company'                      => 'Company',
-    'company_settings'             => 'Paramètres de l\'entreprise',
-    'website'                      => 'Site Web',
-    'phone'                        => 'Téléphone',
-    'address'                      => 'Addresse',
-    'landing'                      => 'Landing page',
-    'offline'                      => 'Page hors ligne',
-    'thank'                        => 'Remerciements',
-    'logo'                         => 'Logo',
-    'save'                         => 'Enregistrer',
-    'delete-logo'                  => 'Supprimer logo',
-    'click-delete'                 => 'CCliquez ici pour supprimer',
-    'use_logo'                     => 'Utiliser le logo',
+    'country-code' => 'Code',
+    'company' => 'Company',
+    'company_settings' => 'Paramètres de l\'entreprise',
+    'website' => 'Site Web',
+    'phone' => 'Téléphone',
+    'address' => 'Addresse',
+    'landing' => 'Landing page',
+    'offline' => 'Page hors ligne',
+    'thank' => 'Remerciements',
+    'logo' => 'Logo',
+    'save' => 'Enregistrer',
+    'delete-logo' => 'Supprimer logo',
+    'click-delete' => 'CCliquez ici pour supprimer',
+    'use_logo' => 'Utiliser le logo',
     'company_updated_successfully' => 'Entreprise mise à jour avec succès',
-    'company_can_not_updated'      => 'L\'Entreprise ne peut pas être mise à jour',
-    'enter-country-phone-code'     => 'Entrez l\'indicatif téléphonique de votre pays',
-    'country-code-required-error'  => 'L\'indicatif est obligatoire pour le numéro de téléphone/mobile.',
+    'company_can_not_updated' => 'L\'Entreprise ne peut pas être mise à jour',
+    'enter-country-phone-code' => 'Entrez l\'indicatif téléphonique de votre pays',
+    'country-code-required-error' => 'L\'indicatif est obligatoire pour le numéro de téléphone/mobile.',
     'incorrect-country-code-error' => 'Indicatif pays incorrect.',
     /*
       |--------------------------------------
@@ -254,170 +254,170 @@ return [
       |--------------------------------------
      */
 
-    'system'                                                     => 'Système',
-    'online'                                                     => 'En ligne',
-    'offline'                                                    => 'Hors ligne',
-    'name/title'                                                 => 'Nom/Titre',
-    'pagesize'                                                   => 'Taille de la page',
-    'url'                                                        => 'URL',
-    'default_department'                                         => 'Département par défaut',
-    'loglevel'                                                   => 'Niveau de log',
-    'purglog'                                                    => 'Purger les logs',
-    'nameformat'                                                 => 'Format du nom',
-    'timeformat'                                                 => 'Format de l\'heure',
-    'date'                                                       => 'Date',
-    'dateformat'                                                 => 'Format de la date',
-    'date_time'                                                  => 'Format de la date et heure',
-    'day_date_time'                                              => 'Format du jour, de la date et de l\'heure',
-    'timezone'                                                   => 'Fuseau horaire par défaut',
-    'Ticket-created-successfully'                                => 'Ticket créé avec succès!',
-    'system_updated_successfully'                                => 'Système mis à jour avec succès',
-    'system_can_not_updated'                                     => 'Le système ne peut pas être mis à jour',
-    'ticket_updated_successfully'                                => 'Ticket mis à jour avec succès',
-    'ticket_can_not_updated'                                     => 'Le ticket ne peut pas être mis à jour',
-    'email_updated_successfully'                                 => 'Email mis à jour avec succès',
-    'email_can_not_updated'                                      => 'L\'Email ne peut pas être mis à jour',
-    'select_a_time_zone'                                         => 'Sélectionnez un fuseau horaire',
-    'select_a_date_time_format'                                  => 'Sélectionnez un format de date et heure',
+    'system' => 'Système',
+    'online' => 'En ligne',
+    'offline' => 'Hors ligne',
+    'name/title' => 'Nom/Titre',
+    'pagesize' => 'Taille de la page',
+    'url' => 'URL',
+    'default_department' => 'Département par défaut',
+    'loglevel' => 'Niveau de log',
+    'purglog' => 'Purger les logs',
+    'nameformat' => 'Format du nom',
+    'timeformat' => 'Format de l\'heure',
+    'date' => 'Date',
+    'dateformat' => 'Format de la date',
+    'date_time' => 'Format de la date et heure',
+    'day_date_time' => 'Format du jour, de la date et de l\'heure',
+    'timezone' => 'Fuseau horaire par défaut',
+    'Ticket-created-successfully' => 'Ticket créé avec succès!',
+    'system_updated_successfully' => 'Système mis à jour avec succès',
+    'system_can_not_updated' => 'Le système ne peut pas être mis à jour',
+    'ticket_updated_successfully' => 'Ticket mis à jour avec succès',
+    'ticket_can_not_updated' => 'Le ticket ne peut pas être mis à jour',
+    'email_updated_successfully' => 'Email mis à jour avec succès',
+    'email_can_not_updated' => 'L\'Email ne peut pas être mis à jour',
+    'select_a_time_zone' => 'Sélectionnez un fuseau horaire',
+    'select_a_date_time_format' => 'Sélectionnez un format de date et heure',
     'Ticket-has-been-created-successfully-your-ticket-number-is' => 'Le ticket a été créé avec succès, votre numéro de ticket est ',
-    'Please-save-this-for-future-reference'                      => 'Merci de sauvegarder cela pour toute référence future.',
-    'rtl'                                                        => 'RTL (Droite à Gauche)',
-    'the_rtl_support_is_only_applicable_to_the_outgoing_mails'   => 'Le support RTL n\'est applicable qu\'aux emails sortants',
-    'user_set_ticket_status'                                     => 'Autoriser les utilisateurs à modifier le statut du ticket',
+    'Please-save-this-for-future-reference' => 'Merci de sauvegarder cela pour toute référence future.',
+    'rtl' => 'RTL (Droite à Gauche)',
+    'the_rtl_support_is_only_applicable_to_the_outgoing_mails' => 'Le support RTL n\'est applicable qu\'aux emails sortants',
+    'user_set_ticket_status' => 'Autoriser les utilisateurs à modifier le statut du ticket',
     /*
       |--------------------------------------
       |   Email Settings Page
       |--------------------------------------
      */
-    'email'                               => 'Email',
-    'email-settings'                      => 'Paramètres Email',
-    'default_template'                    => 'Modèles par défaut:',
-    'default_system_email'                => 'Email système par défaut:',
-    'default_alert_email'                 => 'Email d\'alerte par défaut:',
-    'admin_email'                         => 'Adresse Email des Admins:',
-    'email_fetch'                         => 'Synchronisation des Emails:',
-    'enable'                              => 'Activer',
-    'default_MTA'                         => 'MTA par défaut',
-    'fetch_auto-corn'                     => 'synchroniser en auto-cron',
-    'strip_quoted_reply'                  => 'Bandeau de réponse citée',
-    'reply_separator'                     => 'Séparateur de réponse',
-    'accept_all_email'                    => 'Accepter tous les emails',
-    'accept_email_unknown'                => 'Accepter les Emails d\'utilisateurs non identifiés',
-    'accept_email_collab'                 => 'Accepter les collaborateurs de collaborateurs',
+    'email' => 'Email',
+    'email-settings' => 'Paramètres Email',
+    'default_template' => 'Modèles par défaut:',
+    'default_system_email' => 'Email système par défaut:',
+    'default_alert_email' => 'Email d\'alerte par défaut:',
+    'admin_email' => 'Adresse Email des Admins:',
+    'email_fetch' => 'Synchronisation des Emails:',
+    'enable' => 'Activer',
+    'default_MTA' => 'MTA par défaut',
+    'fetch_auto-corn' => 'synchroniser en auto-cron',
+    'strip_quoted_reply' => 'Bandeau de réponse citée',
+    'reply_separator' => 'Séparateur de réponse',
+    'accept_all_email' => 'Accepter tous les emails',
+    'accept_email_unknown' => 'Accepter les Emails d\'utilisateurs non identifiés',
+    'accept_email_collab' => 'Accepter les collaborateurs de collaborateurs',
     'automatically_and_collab_from_email' => 'Ajouter automatiquement des collaborateurs depuis des champs d\'Email',
-    'default_alert_email'                 => 'Email d\'alerte par défaut',
-    'attachments'                         => 'Pièces jointes',
-    'email_attahment_user'                => 'Pièces jointes des Emails à l\'utilisateur',
-    'cron_notification'                   => 'Activer le cron de notification',
-    'cron'                                => 'Planificateur de tâches',
-    'cron-jobs'                           => 'Tâches Cron',
-    'crone-url-message'                   => 'Voici les URL du planificateur de tâches Faveo (tâches cron) pour votre systèmes.',
-    'clipboard-copy-message'              => 'Copié dans le presse papier.',
-    'click'                               => 'Cliquez ici',
-    'check-cron-set'                      => 'Pour voir comment paramétrer les tâches Cron sur votre serveur.',
-    'notification-email'                  => 'Notifications Email',
-    'click-url-copy'                      => 'Cliquez ici pour copier l\'URL',
-    'job-scheduler-error'                 => 'Le Planificateur de tâches ne peut pas être mis à jour.',
-    'job-scheduler-success'               => 'Planificateur de tâches mis à jour avec succès.',
+    'default_alert_email' => 'Email d\'alerte par défaut',
+    'attachments' => 'Pièces jointes',
+    'email_attahment_user' => 'Pièces jointes des Emails à l\'utilisateur',
+    'cron_notification' => 'Activer le cron de notification',
+    'cron' => 'Planificateur de tâches',
+    'cron-jobs' => 'Tâches Cron',
+    'crone-url-message' => 'Voici les URL du planificateur de tâches Faveo (tâches cron) pour votre systèmes.',
+    'clipboard-copy-message' => 'Copié dans le presse papier.',
+    'click' => 'Cliquez ici',
+    'check-cron-set' => 'Pour voir comment paramétrer les tâches Cron sur votre serveur.',
+    'notification-email' => 'Notifications Email',
+    'click-url-copy' => 'Cliquez ici pour copier l\'URL',
+    'job-scheduler-error' => 'Le Planificateur de tâches ne peut pas être mis à jour.',
+    'job-scheduler-success' => 'Planificateur de tâches mis à jour avec succès.',
     /*
       |--------------------------------------
       |   Ticket Settings Page
       |--------------------------------------
      */
-    'ticket'                             => 'Ticket',
-    'ticket-setting'                     => 'Paramètres des tickets',
-    'default_ticket_number_format'       => 'Format de numéro de ticket par défaut',
-    'default_ticket_number_sequence'     => 'Séquence chiffrée de ticket par défaut',
-    'default_status'                     => 'Statut par défaut',
-    'default_priority'                   => 'Priorité par défaut',
-    'default_sla'                        => 'SLA par défaut',
-    'default_help_topic'                 => 'Branche d\'aide par défaut',
-    'maximum_open_tickets'               => 'Nombre Maximum de tickets ouverts',
+    'ticket' => 'Ticket',
+    'ticket-setting' => 'Paramètres des tickets',
+    'default_ticket_number_format' => 'Format de numéro de ticket par défaut',
+    'default_ticket_number_sequence' => 'Séquence chiffrée de ticket par défaut',
+    'default_status' => 'Statut par défaut',
+    'default_priority' => 'Priorité par défaut',
+    'default_sla' => 'SLA par défaut',
+    'default_help_topic' => 'Branche d\'aide par défaut',
+    'maximum_open_tickets' => 'Nombre Maximum de tickets ouverts',
     'agent_collision_avoidance_duration' => 'Durée du verrouillage des conflits entre Agents',
-    'human_verification'                 => 'Vérification humaine',
-    'claim_on_response'                  => 'Appropriation de la réponse',
-    'assigned_tickets'                   => 'Tickets assignés',
-    'answered_tickets'                   => 'Tickets répondus',
-    'agent_identity_masking'             => 'Masquage de l\'identité de l\'Agent',
-    'enable_HTML_ticket_thread'          => 'Activer le fil de tickets HTML',
-    'allow_client_updates'               => 'Autoriser les mises à jour clients',
-    'lock_ticket_frequency'              => 'Verrouillage des tickets',
-    'only-once'                          => 'Une seule fois',
-    'frequently'                         => 'Fréquemment',
-    'reload-now'                         => 'Recharger Maintenant',
-    'ticket-lock-inactive'               => 'Vous avez été incatif depuis un moment. Merci d\'actualiser la page.',
-    'make-system-default-mail'           => 'Faire de cet Email l\'email par défaut du Système',
-    'thread'                             => 'Fil',
+    'human_verification' => 'Vérification humaine',
+    'claim_on_response' => 'Appropriation de la réponse',
+    'assigned_tickets' => 'Tickets assignés',
+    'answered_tickets' => 'Tickets répondus',
+    'agent_identity_masking' => 'Masquage de l\'identité de l\'Agent',
+    'enable_HTML_ticket_thread' => 'Activer le fil de tickets HTML',
+    'allow_client_updates' => 'Autoriser les mises à jour clients',
+    'lock_ticket_frequency' => 'Verrouillage des tickets',
+    'only-once' => 'Une seule fois',
+    'frequently' => 'Fréquemment',
+    'reload-now' => 'Recharger Maintenant',
+    'ticket-lock-inactive' => 'Vous avez été incatif depuis un moment. Merci d\'actualiser la page.',
+    'make-system-default-mail' => 'Faire de cet Email l\'email par défaut du Système',
+    'thread' => 'Fil',
     /*
       |--------------------------------------
       |   Access Settings Page
       |--------------------------------------
      */
-    'access'                                           => 'Accès',
-    'expiration_policy'                                => 'Politique d\'expiration des mots de passe',
-    'allow_password_resets'                            => 'Autoriser la réinitialisation des mots de passe',
-    'reset_token_expiration'                           => 'Expiration du Jeton de réinitialisation',
-    'agent_session_timeout'                            => 'Expiration de la session d\'Agent',
-    'bind_agent_session_IP'                            => 'Lier la session d\'Agent à l\'IP',
-    'registration_required'                            => 'Inscription requise',
+    'access' => 'Accès',
+    'expiration_policy' => 'Politique d\'expiration des mots de passe',
+    'allow_password_resets' => 'Autoriser la réinitialisation des mots de passe',
+    'reset_token_expiration' => 'Expiration du Jeton de réinitialisation',
+    'agent_session_timeout' => 'Expiration de la session d\'Agent',
+    'bind_agent_session_IP' => 'Lier la session d\'Agent à l\'IP',
+    'registration_required' => 'Inscription requise',
     'require_registration_and_login_to_create_tickets' => 'Forcer l\'inscription et la connexion pour créer des tickets',
-    'registration_method'                              => 'Méthode d\'inscription',
-    'user_session_timeout'                             => 'Expiration de la session d\'utilisateur',
-    'client_quick_access'                              => 'Accès rapide client',
-    'cron'                                             => 'Cron',
-    'cron_settings'                                    => 'Paramètres Cron',
-    'system-settings'                                  => 'Paramètres Système',
-    'settings-2'                                       => 'Paramètres',
+    'registration_method' => 'Méthode d\'inscription',
+    'user_session_timeout' => 'Expiration de la session d\'utilisateur',
+    'client_quick_access' => 'Accès rapide client',
+    'cron' => 'Cron',
+    'cron_settings' => 'Paramètres Cron',
+    'system-settings' => 'Paramètres Système',
+    'settings-2' => 'Paramètres',
 
     /*
       |--------------------------------------
       |   Auto-Response Settings Page
       |--------------------------------------
      */
-    'auto_responce'                      => 'Réponse automatique',
-    'auto_responce-settings'             => 'Paramètres de réponse automatique',
-    'new_ticket'                         => 'Nouveau ticket',
-    'new_ticket_by_agent'                => 'Nouveau ticket par l\'agent',
-    'new_message'                        => 'Nouveau message',
-    'submitter'                          => 'créateur : ',
-    'send_receipt_confirmation'          => 'Envoyer un accusé de réception',
-    'participants'                       => 'Participants : ',
-    'send_new_activity_notice'           => 'Me notifier des nouvelles activités',
-    'overlimit_notice'                   => 'Notification de surlimite',
-    'email_attachments_to_the_user'      => 'Pièces jointes Email à l\'utilisateur',
+    'auto_responce' => 'Réponse automatique',
+    'auto_responce-settings' => 'Paramètres de réponse automatique',
+    'new_ticket' => 'Nouveau ticket',
+    'new_ticket_by_agent' => 'Nouveau ticket par l\'agent',
+    'new_message' => 'Nouveau message',
+    'submitter' => 'créateur : ',
+    'send_receipt_confirmation' => 'Envoyer un accusé de réception',
+    'participants' => 'Participants : ',
+    'send_new_activity_notice' => 'Me notifier des nouvelles activités',
+    'overlimit_notice' => 'Notification de surlimite',
+    'email_attachments_to_the_user' => 'Pièces jointes Email à l\'utilisateur',
     'auto_response_updated_successfully' => 'Auto réponse créée avec succès',
-    'auto_response_can_not_updated'      => 'L\'auto réponse ne peut pas être mise à jour',
+    'auto_response_can_not_updated' => 'L\'auto réponse ne peut pas être mise à jour',
 
     /*
       |--------------------------------------
       |   Alert & Notice Settings Page
       |--------------------------------------
      */
-    'disable'                                               => 'Désactiver',
-    'admin_email_2'                                         => 'Email de l\'admin',
-    'alert_notices'                                         => 'Alertes et notifications',
-    'alert_notices_setitngs'                                => 'Paramètres d\'alertes et notifications',
-    'new_ticket_alert'                                      => 'Alerte nouveau ticket',
-    'department_manager'                                    => 'Manager du département',
-    'department_members'                                    => 'Membres du département',
-    'organization_account_manager'                          => 'Manager du Compte Organisation',
-    'new_message_alert'                                     => 'Alerte nouveau message',
-    'last_respondent'                                       => 'Dernier répondant',
-    'assigned_agent_team'                                   => 'Agent/groupe assigné',
-    'new_internal_note_alert'                               => 'Alerte nouvelle note interne',
-    'ticket_assignment_alert'                               => 'Alerte d\'assignement de ticket',
-    'team_lead'                                             => 'Chef d\'équipe',
-    'team_members'                                          => 'Membres de l\'équipe',
-    'ticket_transfer_alert'                                 => 'Alerte transfert de ticket',
-    'overdue_ticket_alert'                                  => 'Alerte de tickets échus',
-    'system_alerts'                                         => 'Alertes système',
-    'system_errors'                                         => 'Erreurs système',
-    'SQL_errors'                                            => 'Erreurs SQL',
-    'excessive_failed_login_attempts'                       => 'Echecs successifs de tentatives de connexion',
-    'system_error_reports'                                  => 'Rapports d\'erreurs système',
+    'disable' => 'Désactiver',
+    'admin_email_2' => 'Email de l\'admin',
+    'alert_notices' => 'Alertes et notifications',
+    'alert_notices_setitngs' => 'Paramètres d\'alertes et notifications',
+    'new_ticket_alert' => 'Alerte nouveau ticket',
+    'department_manager' => 'Manager du département',
+    'department_members' => 'Membres du département',
+    'organization_account_manager' => 'Manager du Compte Organisation',
+    'new_message_alert' => 'Alerte nouveau message',
+    'last_respondent' => 'Dernier répondant',
+    'assigned_agent_team' => 'Agent/groupe assigné',
+    'new_internal_note_alert' => 'Alerte nouvelle note interne',
+    'ticket_assignment_alert' => 'Alerte d\'assignement de ticket',
+    'team_lead' => 'Chef d\'équipe',
+    'team_members' => 'Membres de l\'équipe',
+    'ticket_transfer_alert' => 'Alerte transfert de ticket',
+    'overdue_ticket_alert' => 'Alerte de tickets échus',
+    'system_alerts' => 'Alertes système',
+    'system_errors' => 'Erreurs système',
+    'SQL_errors' => 'Erreurs SQL',
+    'excessive_failed_login_attempts' => 'Echecs successifs de tentatives de connexion',
+    'system_error_reports' => 'Rapports d\'erreurs système',
     'Send_app_crash_reports_to_help_Ladybird_improve_Faveo' => 'Envoyer les rapports de crasg de l\app pour aider Ladybird à améliorer Faveo',
-    'alert_&_notices_updated_successfully'                  => 'Alertes et notifications mis à jour avec succès',
-    'alert_&_notices_can_not_updated'                       => 'Les alertes et les notifications ne peuvent pas être mis à jour',
+    'alert_&_notices_updated_successfully' => 'Alertes et notifications mis à jour avec succès',
+    'alert_&_notices_can_not_updated' => 'Les alertes et les notifications ne peuvent pas être mis à jour',
 
     /*
       |-----------------------------------------------
@@ -425,36 +425,36 @@ return [
       |-----------------------------------------------
      */
     'current_ratings' => 'Avis actuels',
-    'edit_ratings'    => 'Modifier les avis',
+    'edit_ratings' => 'Modifier les avis',
 
     /*
       |------------------------------------------------
       | Language page
       |------------------------------------------------
      */
-    'default'            => 'par défaut',
-    'language-settings'  => 'Paramètres de langue',
-    'iso-code'           => 'CODE-ISO',
-    'download'           => 'Télécharger',
-    'upload_file'        => 'Importer un fichier',
-    'enter_iso-code'     => 'Entrer le code ISO',
-    'eg.'                => 'Exemple',
-    'for'                => 'pour',
-    'english'            => 'Anglais',
-    'language-name'      => 'Langue',
-    'file'               => 'Fichier',
-    'read-more'          => 'Voir plus.',
-    'enable_lang'        => 'Activer.',
-    'add-lang-package'   => 'Ajouter un nouveau package de langue',
-    'package_exist'      => 'Le Package existe déjà.',
-    'iso-code-error'     => 'erreur dans le code ISO. Entrez un code ISO conforme.',
-    'zipp-error'         => 'Erreur dans le fichier zip. le zip ne doit contenir que des fichier de langue PHP.',
-    'upload-success'     => 'Importé avec succès.',
-    'file-error'         => 'Erreur dans le fichier ou fichier invalide.',
-    'delete-success'     => 'Package de langue supprimé avec succès.',
+    'default' => 'par défaut',
+    'language-settings' => 'Paramètres de langue',
+    'iso-code' => 'CODE-ISO',
+    'download' => 'Télécharger',
+    'upload_file' => 'Importer un fichier',
+    'enter_iso-code' => 'Entrer le code ISO',
+    'eg.' => 'Exemple',
+    'for' => 'pour',
+    'english' => 'Anglais',
+    'language-name' => 'Langue',
+    'file' => 'Fichier',
+    'read-more' => 'Voir plus.',
+    'enable_lang' => 'Activer.',
+    'add-lang-package' => 'Ajouter un nouveau package de langue',
+    'package_exist' => 'Le Package existe déjà.',
+    'iso-code-error' => 'erreur dans le code ISO. Entrez un code ISO conforme.',
+    'zipp-error' => 'Erreur dans le fichier zip. le zip ne doit contenir que des fichier de langue PHP.',
+    'upload-success' => 'Importé avec succès.',
+    'file-error' => 'Erreur dans le fichier ou fichier invalide.',
+    'delete-success' => 'Package de langue supprimé avec succès.',
     'lang-doesnot-exist' => 'Ce Package de langue n\'existe pas.',
-    'active-lang-error'  => 'Ce Package de langue ne peut pas être supprimé tant qu\'il est actif.',
-    'language-error'     => 'Package de langue non trouvé dans votre dossier lang.',
+    'active-lang-error' => 'Ce Package de langue ne peut pas être supprimé tant qu\'il est actif.',
+    'language-error' => 'Package de langue non trouvé dans votre dossier lang.',
     'lang-fallback-lang' => 'Impossible de supprimer la langue par défaut du système',
 
     /*
@@ -462,14 +462,14 @@ return [
       | Plugin Settings
       |--------------------------------------
      */
-    'add_plugin'            => 'Ajouter Plugin',
-    'plugins'               => 'Plugins',
-    'upload'                => 'Importer',
-    'plugins-list'          => 'Liste de plugins',
-    'plugin-exists'         => 'Ce Plugin existe déjà',
-    'plugin-installed'      => 'Plugin installé avec succès.',
-    'plugin-path-missing'   => 'Le chemin du Plugin n\'existe pas',
-    'no-plugin-file'        => 'Il n\'y a pas ',
+    'add_plugin' => 'Ajouter Plugin',
+    'plugins' => 'Plugins',
+    'upload' => 'Importer',
+    'plugins-list' => 'Liste de plugins',
+    'plugin-exists' => 'Ce Plugin existe déjà',
+    'plugin-installed' => 'Plugin installé avec succès.',
+    'plugin-path-missing' => 'Le chemin du Plugin n\'existe pas',
+    'no-plugin-file' => 'Il n\'y a pas ',
     'plugin-config-missing' => 'Il n\'y a pas de <b>config.php ou ServiceProvider.php</b>',
 
     /*
@@ -488,115 +488,115 @@ return [
       |  Help Topic index Page
       |--------------------------------------
      */
-    'help_topics'       => 'Branches de Support',
-    'topic'             => 'Branche',
-    'type'              => 'Type',
-    'priority'          => 'Priorité',
-    'last_updated'      => 'Mis à jour pour la dernière fois',
+    'help_topics' => 'Branches de Support',
+    'topic' => 'Branche',
+    'type' => 'Type',
+    'priority' => 'Priorité',
+    'last_updated' => 'Mis à jour pour la dernière fois',
     'create_help_topic' => 'Créer une branche de Support',
-    'action'            => 'Action',
+    'action' => 'Action',
     /*
       |--------------------------------------
       |  Help Topic Create Page
       |--------------------------------------
      */
-    'active'                                => 'Actif',
-    'disabled'                              => 'Désactivé',
-    'public'                                => 'Publique',
-    'private'                               => 'Privé',
-    'parent_topic'                          => 'Branche parente',
-    'Custom_form'                           => 'Formulaire customisé',
-    'SLA_plan'                              => 'SLA',
-    'sla-plans'                             => 'Plans SLA',
-    'auto_assign'                           => 'Auto assigner',
-    'auto_respons'                          => 'Auto réponse',
-    'ticket_number_format'                  => 'Format du numéro de ticket',
-    'system_default'                        => 'Par défaut',
-    'custom'                                => 'Custom',
-    'internal_notes'                        => 'Notes internes',
-    'select_a_parent_topic'                 => 'Sélectionner une branche parente',
-    'custom_form'                           => 'formulaire customisé',
-    'select_a_form'                         => 'Sélectionner un formulaire',
-    'select_a_department'                   => 'Sélectionner un département',
-    'departments'                           => 'Départements',
-    'select_a_priority'                     => 'Sélectionner une priorité',
-    'priorities'                            => 'Priorités',
-    'select_a_sla_plan'                     => 'Sélectionner un SLA',
-    'sla_plans'                             => 'Plans SLA',
-    'select_an_agent'                       => 'Sélectionner un agent',
-    'helptopic_created_successfully'        => 'Branche de Support créée avec succès',
-    'helptopic_can_not_create'              => 'La Branche de Support ne peut pas être créée',
-    'helptopic_updated_successfully'        => 'Branche de Support mise à jour avec succès',
-    'helptopic_can_not_update'              => 'La Branche de Support ne peut pas être mise à jour',
-    'you_cannot_delete_default_department'  => 'Vous ne pouvez pas supprimer le département par défaut',
+    'active' => 'Actif',
+    'disabled' => 'Désactivé',
+    'public' => 'Publique',
+    'private' => 'Privé',
+    'parent_topic' => 'Branche parente',
+    'Custom_form' => 'Formulaire customisé',
+    'SLA_plan' => 'SLA',
+    'sla-plans' => 'Plans SLA',
+    'auto_assign' => 'Auto assigner',
+    'auto_respons' => 'Auto réponse',
+    'ticket_number_format' => 'Format du numéro de ticket',
+    'system_default' => 'Par défaut',
+    'custom' => 'Custom',
+    'internal_notes' => 'Notes internes',
+    'select_a_parent_topic' => 'Sélectionner une branche parente',
+    'custom_form' => 'formulaire customisé',
+    'select_a_form' => 'Sélectionner un formulaire',
+    'select_a_department' => 'Sélectionner un département',
+    'departments' => 'Départements',
+    'select_a_priority' => 'Sélectionner une priorité',
+    'priorities' => 'Priorités',
+    'select_a_sla_plan' => 'Sélectionner un SLA',
+    'sla_plans' => 'Plans SLA',
+    'select_an_agent' => 'Sélectionner un agent',
+    'helptopic_created_successfully' => 'Branche de Support créée avec succès',
+    'helptopic_can_not_create' => 'La Branche de Support ne peut pas être créée',
+    'helptopic_updated_successfully' => 'Branche de Support mise à jour avec succès',
+    'helptopic_can_not_update' => 'La Branche de Support ne peut pas être mise à jour',
+    'you_cannot_delete_default_department' => 'Vous ne pouvez pas supprimer le département par défaut',
     'have_been_moved_to_default_help_topic' => 'a été déplacé dans la Branche de Support par défaut',
-    'helptopic_deleted_successfully'        => 'Branche de Support supprimée avec succès',
-    'make-default-helptopic'                => 'Marquer comme Branche de Support par défaut du système',
+    'helptopic_deleted_successfully' => 'Branche de Support supprimée avec succès',
+    'make-default-helptopic' => 'Marquer comme Branche de Support par défaut du système',
     /*
       |--------------------------------------
       |  SLA plan Index Page
       |--------------------------------------
      */
-    'sla_plans'    => 'Plans SLA',
-    'create_SLA'   => 'Créer un SLA',
+    'sla_plans' => 'Plans SLA',
+    'create_SLA' => 'Créer un SLA',
     'grace_period' => 'Période de grâce',
-    'added_date'   => 'Date d\'ajout',
+    'added_date' => 'Date d\'ajout',
     /*
       |--------------------------------------
       |  SLA plan Create Page
       |--------------------------------------
      */
-    'transient'                                            => 'Transitoire',
-    'ticket_overdue_alert'                                 => 'Alertes des tickets échus',
-    'sla_plan_created_successfully'                        => 'SLA créé avec succès',
-    'sla_plan_can_not_create'                              => 'Le SLA ne peut pas être créé',
-    'sla_plan_updated_successfully'                        => 'Le SLA a été mis à jour avec succès',
-    'sla_plan_can_not_update'                              => 'Le Sla ne peut pas être mis à jour',
-    'you_cannot_delete_default_department'                 => 'Vous ne pouvez pas supprimer le département par défaut',
-    'have_been_moved_to_default_sla'                       => 'a été déplacé vers le SLA par défaut',
+    'transient' => 'Transitoire',
+    'ticket_overdue_alert' => 'Alertes des tickets échus',
+    'sla_plan_created_successfully' => 'SLA créé avec succès',
+    'sla_plan_can_not_create' => 'Le SLA ne peut pas être créé',
+    'sla_plan_updated_successfully' => 'Le SLA a été mis à jour avec succès',
+    'sla_plan_can_not_update' => 'Le Sla ne peut pas être mis à jour',
+    'you_cannot_delete_default_department' => 'Vous ne pouvez pas supprimer le département par défaut',
+    'have_been_moved_to_default_sla' => 'a été déplacé vers le SLA par défaut',
     'associated_department_have_been_moved_to_default_sla' => 'Le département associé a été déplacé vers le SLA par défaut',
     'associated_help_topic_have_been_moved_to_default_sla' => 'La branche de support a été déplacée vers le SLA par défaut',
-    'sla_plan_deleted_successfully'                        => 'SLA supprimé avec succès',
-    'sla_plan_can_not_delete'                              => 'Le SLA ne peut pas être supprimé',
-    'make-default-sla'                                     => 'Marquer comme SLA par défaut du système',
+    'sla_plan_deleted_successfully' => 'SLA supprimé avec succès',
+    'sla_plan_can_not_delete' => 'Le SLA ne peut pas être supprimé',
+    'make-default-sla' => 'Marquer comme SLA par défaut du système',
     /*
       |--------------------------------------
       |  Work Flow
       |--------------------------------------
      */
-    'workflow'                      => 'Workflow',
-    'ticket_workflow'               => 'Workflow des tickets',
-    'create_workflow'               => 'Créer workflow',
-    'edit_workflow'                 => 'Modifier workflow',
-    'updated'                       => 'Mis à jour',
-    'target'                        => 'Cible',
-    'target_channel'                => 'Canal cible',
-    'execution_order'               => 'Ordre d\'exécution',
-    'target_channel'                => 'Canal cible',
-    'workflow_rules'                => 'règles de Workflow',
-    'workflow_action'               => 'Action de Workflow',
-    'rules'                         => 'Règles',
-    'order'                         => 'Ordre',
-    'condition'                     => 'Condition',
-    'statement'                     => 'Déclaration',
-    'select_a_channel'              => 'Sélectionner un canal',
-    'body'                          => 'Corps',
-    'select_one'                    => 'Sélectionner un',
-    'equal_to'                      => 'Egal à',
-    'not_equal_to'                  => 'N\'est pas égal à',
-    'contains'                      => 'Contient',
-    'does_not_contain'              => 'Ne contient pas',
-    'starts_with'                   => 'Commence avec',
-    'ends_with'                     => 'Se termine avec',
-    'select_an_action'              => 'Sélectionner une action',
-    'reject_ticket'                 => 'Rejeter ticket',
-    'set_department'                => 'Configurer département',
-    'set_priority'                  => 'Configurer priorité',
-    'set_sla_plan'                  => 'Configurer SLA',
-    'assign_team'                   => 'Assigner équipe',
-    'assign_agent'                  => 'Assigner agent',
-    'set_help_topic'                => 'Configurer branche de support',
-    'set_ticket_status'             => 'Configurer statut de ticket',
+    'workflow' => 'Workflow',
+    'ticket_workflow' => 'Workflow des tickets',
+    'create_workflow' => 'Créer workflow',
+    'edit_workflow' => 'Modifier workflow',
+    'updated' => 'Mis à jour',
+    'target' => 'Cible',
+    'target_channel' => 'Canal cible',
+    'execution_order' => 'Ordre d\'exécution',
+    'target_channel' => 'Canal cible',
+    'workflow_rules' => 'règles de Workflow',
+    'workflow_action' => 'Action de Workflow',
+    'rules' => 'Règles',
+    'order' => 'Ordre',
+    'condition' => 'Condition',
+    'statement' => 'Déclaration',
+    'select_a_channel' => 'Sélectionner un canal',
+    'body' => 'Corps',
+    'select_one' => 'Sélectionner un',
+    'equal_to' => 'Egal à',
+    'not_equal_to' => 'N\'est pas égal à',
+    'contains' => 'Contient',
+    'does_not_contain' => 'Ne contient pas',
+    'starts_with' => 'Commence avec',
+    'ends_with' => 'Se termine avec',
+    'select_an_action' => 'Sélectionner une action',
+    'reject_ticket' => 'Rejeter ticket',
+    'set_department' => 'Configurer département',
+    'set_priority' => 'Configurer priorité',
+    'set_sla_plan' => 'Configurer SLA',
+    'assign_team' => 'Assigner équipe',
+    'assign_agent' => 'Assigner agent',
+    'set_help_topic' => 'Configurer branche de support',
+    'set_ticket_status' => 'Configurer statut de ticket',
     'workflow_created_successfully' => 'Workflow créé avec succès',
     'workflow_updated_successfully' => 'Workflow mis à jour avec succès',
     'workflow_deleted_successfully' => 'Workflow supprimé avec succès',
@@ -606,57 +606,57 @@ return [
       |  Form Create Page
       |--------------------------------------
      */
-    'title'                                 => 'Titre',
-    'instruction'                           => 'Instruction',
-    'label'                                 => 'Libellé',
-    'visibility'                            => 'Visibilité',
-    'variable'                              => 'Variable',
-    'create_form'                           => 'Créer formulaire',
-    'forms'                                 => 'Formulaires',
-    'form_name'                             => 'Nom du formulaire',
-    'view_this_form'                        => 'Voir ce formulaire',
-    'delete_from'                           => 'Supprimer formulaire',
-    'are_you_sure_you_want_to_delete'       => 'Êtes vous sûr de vouloir supprimer?',
-    'close'                                 => 'Fermer',
-    'instructions'                          => 'Instructions',
-    'instructions_on_creating_form'         => "Sélectionnez le type de champ que vous souhaitez ajouter au formulaire ci-dessous et cliquez sur le menu déroulant 'Type'. N'oubliez pas de configurer les options de champ si le type est sélectionné est selection, case à cocher ou radio. Séparez chaque option par une virgule. Après avoir fini de créer votre formulaire, vous pouvez l'enregistrer en cliquant sur le bouton 'enregistrer le formulaire'",
-    'form_properties'                       => 'Propriétés du formulaire',
-    'adding_fields'                         => 'Ajouter des champs',
+    'title' => 'Titre',
+    'instruction' => 'Instruction',
+    'label' => 'Libellé',
+    'visibility' => 'Visibilité',
+    'variable' => 'Variable',
+    'create_form' => 'Créer formulaire',
+    'forms' => 'Formulaires',
+    'form_name' => 'Nom du formulaire',
+    'view_this_form' => 'Voir ce formulaire',
+    'delete_from' => 'Supprimer formulaire',
+    'are_you_sure_you_want_to_delete' => 'Êtes vous sûr de vouloir supprimer?',
+    'close' => 'Fermer',
+    'instructions' => 'Instructions',
+    'instructions_on_creating_form' => "Sélectionnez le type de champ que vous souhaitez ajouter au formulaire ci-dessous et cliquez sur le menu déroulant 'Type'. N'oubliez pas de configurer les options de champ si le type est sélectionné est selection, case à cocher ou radio. Séparez chaque option par une virgule. Après avoir fini de créer votre formulaire, vous pouvez l'enregistrer en cliquant sur le bouton 'enregistrer le formulaire'",
+    'form_properties' => 'Propriétés du formulaire',
+    'adding_fields' => 'Ajouter des champs',
     'click_add_fields_button_to_add_fields' => "Cliquez sur le bouton <b>'Ajouter des champs'</b> pour ajouter des champs",
-    'add_fields'                            => 'Ajouter des champs',
-    'save_form'                             => 'enregistrer formulaire',
-    'label'                                 => 'Libellé',
-    'name'                                  => 'Nom',
-    'type'                                  => 'Type',
-    'values(selected_fields)'               => 'Valeurs (Champs sélectionnés)',
-    'required'                              => 'Obligatoire',
-    'Action'                                => 'Action',
-    'remove'                                => 'Retirer',
-    'form_deleted_successfully'             => 'Formulaire supprimé avec succès',
-    'successfully_created_form'             => 'Formulaire créé avec succès',
-    'please_fill_form_name'                 => 'Merci de renseigner le nom du formulaire',
-    'category_inserted_successfully'        => 'Catégorie insérée avec succès',
-    'category_not_inserted'                 => 'Catégorie non insérée',
-    'category_updated_successfully'         => 'Catégorie mise à jour avec succès',
-    'category_not_updated'                  => 'Catégorie non mise à jour',
-    'category_deleted_successfully'         => 'Catégorie supprimée avec succès',
-    'category_not_deleted'                  => 'Catégorie non supprimée',
-    'article_inserted_successfully'         => 'Article inséré avec succès',
-    'article_not_inserted'                  => 'Article non inséré',
-    'article_updated_successfully'          => 'Article mis à jour avec succès',
-    'article_not_updated'                   => 'Article non mis à jour',
-    'article_deleted_successfully'          => 'Article supprimé avec succès',
-    'article_not_deleted'                   => 'Article non supprimé',
-    'article_can_not_deleted'               => 'L\'Article ne peut pas être supprimé',
-    'page_created_successfully'             => 'Page créée avec succès',
-    'your_page_updated_successfully'        => 'Votre page a été mise à jour avec succès',
-    'page_deleted_successfully'             => 'Page supprimée avec succès',
-    'settings_updated_successfully'         => 'Paramètres mis à jour avec succès',
-    'settings_can_not_updated'              => 'Les paramètres ne peuvent pas être mis à jour',
-    'can_not_process'                       => 'Traitement impossible',
-    'comment_published'                     => 'Commentaire publié',
-    'comment_deleted'                       => 'Commentaire supprimé',
-    'publish_time'                          => 'Date de publication',
+    'add_fields' => 'Ajouter des champs',
+    'save_form' => 'enregistrer formulaire',
+    'label' => 'Libellé',
+    'name' => 'Nom',
+    'type' => 'Type',
+    'values(selected_fields)' => 'Valeurs (Champs sélectionnés)',
+    'required' => 'Obligatoire',
+    'Action' => 'Action',
+    'remove' => 'Retirer',
+    'form_deleted_successfully' => 'Formulaire supprimé avec succès',
+    'successfully_created_form' => 'Formulaire créé avec succès',
+    'please_fill_form_name' => 'Merci de renseigner le nom du formulaire',
+    'category_inserted_successfully' => 'Catégorie insérée avec succès',
+    'category_not_inserted' => 'Catégorie non insérée',
+    'category_updated_successfully' => 'Catégorie mise à jour avec succès',
+    'category_not_updated' => 'Catégorie non mise à jour',
+    'category_deleted_successfully' => 'Catégorie supprimée avec succès',
+    'category_not_deleted' => 'Catégorie non supprimée',
+    'article_inserted_successfully' => 'Article inséré avec succès',
+    'article_not_inserted' => 'Article non inséré',
+    'article_updated_successfully' => 'Article mis à jour avec succès',
+    'article_not_updated' => 'Article non mis à jour',
+    'article_deleted_successfully' => 'Article supprimé avec succès',
+    'article_not_deleted' => 'Article non supprimé',
+    'article_can_not_deleted' => 'L\'Article ne peut pas être supprimé',
+    'page_created_successfully' => 'Page créée avec succès',
+    'your_page_updated_successfully' => 'Votre page a été mise à jour avec succès',
+    'page_deleted_successfully' => 'Page supprimée avec succès',
+    'settings_updated_successfully' => 'Paramètres mis à jour avec succès',
+    'settings_can_not_updated' => 'Les paramètres ne peuvent pas être mis à jour',
+    'can_not_process' => 'Traitement impossible',
+    'comment_published' => 'Commentaire publié',
+    'comment_deleted' => 'Commentaire supprimé',
+    'publish_time' => 'Date de publication',
     /*
       |----------------------------------------------------------------------------------------
       | Theme Pages [French(fr)]
@@ -673,7 +673,7 @@ return [
       |  Footer Pages
       |--------------------------------------
      */
-    'footer'  => 'Footer',
+    'footer' => 'Footer',
     'footer1' => 'Footer1',
     'footer2' => 'Footer2',
     'footer3' => 'Footer3',
@@ -683,13 +683,13 @@ return [
       |  Custom alert box
       |--------------------------------------
      */
-    'ok'             => 'Ok',
-    'cancel'         => 'Annuler',
-    'select-ticket'  => 'Merci de sélectionner des tickets.',
-    'confirm'        => 'Êtes-vous sûr?',
+    'ok' => 'Ok',
+    'cancel' => 'Annuler',
+    'select-ticket' => 'Merci de sélectionner des tickets.',
+    'confirm' => 'Êtes-vous sûr?',
     'delete-tickets' => 'Supprimer tickets',
-    'close-tickets'  => 'Fermer tickets',
-    'open-tickets'   => 'Ouvrir tickets',
+    'close-tickets' => 'Fermer tickets',
+    'open-tickets' => 'Ouvrir tickets',
 
     /*
       |----------------------------------------------------------------------------------------
@@ -701,159 +701,159 @@ return [
       | customize your views to better match your application.
       |
      */
-    'are_you_sure'       => 'Êtes-vous sûr?',
-    'staffs'             => 'Équipes',
-    'name'               => 'Nom',
-    'user_name'          => 'Nom d\'utilisateur',
-    'status'             => 'Statut',
-    'group'              => 'Groupe',
-    'department'         => 'Département',
-    'created'            => 'Créé',
-    'lastlogin'          => 'Dernière connexion',
-    'createagent'        => 'Créer un agent',
-    'delete'             => 'Supprimer',
-    'agents'             => 'Agents',
-    'create'             => 'Créer',
-    'edit'               => 'Modifier',
-    'departments'        => 'Départements',
-    'groups'             => 'Groupes',
+    'are_you_sure' => 'Êtes-vous sûr?',
+    'staffs' => 'Équipes',
+    'name' => 'Nom',
+    'user_name' => 'Nom d\'utilisateur',
+    'status' => 'Statut',
+    'group' => 'Groupe',
+    'department' => 'Département',
+    'created' => 'Créé',
+    'lastlogin' => 'Dernière connexion',
+    'createagent' => 'Créer un agent',
+    'delete' => 'Supprimer',
+    'agents' => 'Agents',
+    'create' => 'Créer',
+    'edit' => 'Modifier',
+    'departments' => 'Départements',
+    'groups' => 'Groupes',
     'select_a_time_zone' => 'Sélectionner un fuseau horaire',
-    'time_zones'         => 'Fuseaux horaires',
+    'time_zones' => 'Fuseaux horaires',
     /*
       |--------------------------------------
       |  Staff Create Page
       |--------------------------------------
      */
-    'create_agent'                            => 'Créer agent',
-    'first_name'                              => 'Nom',
-    'last_name'                               => 'Prénom',
-    'mobile_number'                           => 'Téléphone mobile',
-    'agent_signature'                         => 'Signature de l\'agent',
-    'account_status_setting'                  => 'Paramètres de statut de compte',
-    'account_type'                            => 'Type de compte',
-    'admin'                                   => 'Admin',
-    'agent'                                   => 'Agent',
-    'account_status'                          => 'Statut du compte',
-    'locked'                                  => 'Verrouillé',
-    'assigned_group'                          => 'Groupe assigné',
-    'primary_department'                      => 'département primaire',
-    'agent_time_zone'                         => 'Fuseau horaire de l\'agent',
-    'day_light_saving'                        => 'Sauvegarde Day Light',
-    'limit_access'                            => 'Limiter l\'accès',
-    'directory_listing'                       => 'Liste des dossiers',
-    'vocation_mode'                           => 'Mode vocation',
-    'assigned_team'                           => 'Equipe assignée',
+    'create_agent' => 'Créer agent',
+    'first_name' => 'Nom',
+    'last_name' => 'Prénom',
+    'mobile_number' => 'Téléphone mobile',
+    'agent_signature' => 'Signature de l\'agent',
+    'account_status_setting' => 'Paramètres de statut de compte',
+    'account_type' => 'Type de compte',
+    'admin' => 'Admin',
+    'agent' => 'Agent',
+    'account_status' => 'Statut du compte',
+    'locked' => 'Verrouillé',
+    'assigned_group' => 'Groupe assigné',
+    'primary_department' => 'département primaire',
+    'agent_time_zone' => 'Fuseau horaire de l\'agent',
+    'day_light_saving' => 'Sauvegarde Day Light',
+    'limit_access' => 'Limiter l\'accès',
+    'directory_listing' => 'Liste des dossiers',
+    'vocation_mode' => 'Mode vocation',
+    'assigned_team' => 'Equipe assignée',
     'agent_send_mail_error_on_agent_creation' => 'Une erreur est apparue pendant l\'envoi de l\'email à l\'agent. Merci de vérifier les paramètres Email et de réessayer',
-    'agent_creation_success'                  => 'Agent créé avec succès',
-    'failed_to_create_agent'                  => 'Echec de la création de l\'agent',
-    'failed_to_edit_agent'                    => 'Echec de la modification de l\'agent',
-    'agent_updated_sucessfully'               => 'Agent mis à jour avec succès',
-    'unable_to_update_agent'                  => 'Impossible de mettre à jour l\'agent',
-    'agent_deleted_sucessfully'               => 'Agent supprimé avec succès',
-    'this_staff_is_related_to_some_tickets'   => 'Ce personnel est associé à certains tickets',
-    'list_of_agents'                          => 'Liste des agents',
-    'create_an_agent'                         => 'Créer un agent',
-    'edit_an_agent'                           => 'Modifier un agent',
+    'agent_creation_success' => 'Agent créé avec succès',
+    'failed_to_create_agent' => 'Echec de la création de l\'agent',
+    'failed_to_edit_agent' => 'Echec de la modification de l\'agent',
+    'agent_updated_sucessfully' => 'Agent mis à jour avec succès',
+    'unable_to_update_agent' => 'Impossible de mettre à jour l\'agent',
+    'agent_deleted_sucessfully' => 'Agent supprimé avec succès',
+    'this_staff_is_related_to_some_tickets' => 'Ce personnel est associé à certains tickets',
+    'list_of_agents' => 'Liste des agents',
+    'create_an_agent' => 'Créer un agent',
+    'edit_an_agent' => 'Modifier un agent',
 
     /*
       |--------------------------------------
       |  Department Create Page
       |--------------------------------------
      */
-    'create_department'                                => 'Créer département',
-    'manager'                                          => 'Manager',
-    'ticket_assignment'                                => 'Assignation des tickets',
+    'create_department' => 'Créer département',
+    'manager' => 'Manager',
+    'ticket_assignment' => 'Assignation des tickets',
     'restrict_ticket_assignment_to_department_members' => 'Restriendre l\'assignation des tickets aux membres du département',
-    'outgoing_emails'                                  => 'Emails sortants',
-    'outgoing_email'                                   => 'Email sortant',
-    'template_set'                                     => 'Jeu de Modèles',
-    'auto_responding_settings'                         => 'Paramètres de réponse automatique',
-    'disable_for_this_department'                      => 'Désactiver pour ce département',
-    'auto_response_email'                              => 'Email de réponse automatique',
-    'recipient'                                        => 'Bénéficiaire',
-    'group_access'                                     => 'Accès des groupes',
-    'department_signature'                             => 'Signature du département',
-    'list_of_departments'                              => 'Liste des départements',
-    'create_a_department'                              => 'Créer un département',
-    'outgoing_email_settings'                          => 'Paramètres des emails sortants',
-    'edit_department'                                  => 'Modifier département',
-    'select_a_sla'                                     => 'Sélectionner un SLA',
-    'select_a_manager'                                 => 'Sélectionner un manager',
-    'department_created_sucessfully'                   => 'Département créé avec succès',
-    'failed_to_create_department'                      => 'Echec de la création du département',
-    'department_updated_sucessfully'                   => 'Département mis à jour avec succès',
-    'department_not_updated'                           => 'Département non mis à jour',
-    'you_cannot_delete_default_department'             => 'Vous ne pouvez pas supprimer le département par défaut',
-    'have_been_moved_to_default_department'            => 'a été déplacé vers le département par défaut',
-    'the_associated_helptopic_has_been_deactivated'    => 'La branche de support associée a été désactivée',
-    'department_deleted_sucessfully'                   => 'Département supprimé avec succès',
-    'department_can_not_delete'                        => 'Le département ne peut pas être supprimé',
-    'make-default-department'                          => 'Marquer comme département par défaut du système',
+    'outgoing_emails' => 'Emails sortants',
+    'outgoing_email' => 'Email sortant',
+    'template_set' => 'Jeu de Modèles',
+    'auto_responding_settings' => 'Paramètres de réponse automatique',
+    'disable_for_this_department' => 'Désactiver pour ce département',
+    'auto_response_email' => 'Email de réponse automatique',
+    'recipient' => 'Bénéficiaire',
+    'group_access' => 'Accès des groupes',
+    'department_signature' => 'Signature du département',
+    'list_of_departments' => 'Liste des départements',
+    'create_a_department' => 'Créer un département',
+    'outgoing_email_settings' => 'Paramètres des emails sortants',
+    'edit_department' => 'Modifier département',
+    'select_a_sla' => 'Sélectionner un SLA',
+    'select_a_manager' => 'Sélectionner un manager',
+    'department_created_sucessfully' => 'Département créé avec succès',
+    'failed_to_create_department' => 'Echec de la création du département',
+    'department_updated_sucessfully' => 'Département mis à jour avec succès',
+    'department_not_updated' => 'Département non mis à jour',
+    'you_cannot_delete_default_department' => 'Vous ne pouvez pas supprimer le département par défaut',
+    'have_been_moved_to_default_department' => 'a été déplacé vers le département par défaut',
+    'the_associated_helptopic_has_been_deactivated' => 'La branche de support associée a été désactivée',
+    'department_deleted_sucessfully' => 'Département supprimé avec succès',
+    'department_can_not_delete' => 'Le département ne peut pas être supprimé',
+    'make-default-department' => 'Marquer comme département par défaut du système',
     /*
       |--------------------------------------
       |  Team Create Page
       |--------------------------------------
      */
-    'create_team'                => 'Créer équipe',
-    'team_lead'                  => 'Chef d\'équipe',
-    'assignment_alert'           => 'Alerte d\'assignation',
-    'disable_for_this_team'      => 'Désactiver pour cette équipe',
-    'teams'                      => 'Equipes',
-    'list_of_teams'              => 'Liste des équipes',
-    'create_a_team'              => 'Créer une équipe',
-    'edit_a_team'                => 'Modifier une équipe',
+    'create_team' => 'Créer équipe',
+    'team_lead' => 'Chef d\'équipe',
+    'assignment_alert' => 'Alerte d\'assignation',
+    'disable_for_this_team' => 'Désactiver pour cette équipe',
+    'teams' => 'Equipes',
+    'list_of_teams' => 'Liste des équipes',
+    'create_a_team' => 'Créer une équipe',
+    'edit_a_team' => 'Modifier une équipe',
     'teams_created_successfully' => 'Equipes créées avec succès',
-    'teams_can_not_create'       => 'Les équipes ne peuvent pas être créées',
+    'teams_can_not_create' => 'Les équipes ne peuvent pas être créées',
     'teams_updated_successfully' => 'Equipes mise à jour avec succès',
-    'teams_can_not_update'       => 'Les équipes ne peuvent pas être mises à jour',
+    'teams_can_not_update' => 'Les équipes ne peuvent pas être mises à jour',
     'teams_deleted_successfully' => 'Equipes supprimées avec succès',
-    'teams_can_not_delete'       => 'Les équipes ne peuvent pas être supprimées',
-    'select_a_team'              => 'Sélectionner une équipe',
-    'select_a_team_lead'         => 'Sélectionner un chef d\'équipe',
-    'members'                    => 'Membres',
+    'teams_can_not_delete' => 'Les équipes ne peuvent pas être supprimées',
+    'select_a_team' => 'Sélectionner une équipe',
+    'select_a_team_lead' => 'Sélectionner un chef d\'équipe',
+    'members' => 'Membres',
     /*
       |--------------------------------------
       |  Group Create Page
       |--------------------------------------
      */
-    'create_group'                                                                           => 'Créer un groupe',
-    'goups'                                                                                  => 'Groupes',
-    'can_create_ticket'                                                                      => 'Peut créer un ticket',
-    'can_edit_ticket'                                                                        => 'Peut modifier un ticket',
-    'can_post_ticket'                                                                        => 'Peut poster un ticket',
-    'can_close_ticket'                                                                       => 'Peut fermer un ticket',
-    'can_assign_ticket'                                                                      => 'Peut assigner un ticket',
-    'can_transfer_ticket'                                                                    => 'Peut transférer un ticket',
-    'can_delete_ticket'                                                                      => 'Peut supprimer un ticket',
-    'can_ban_emails'                                                                         => 'Peut bannir des emails',
-    'can_manage_premade'                                                                     => 'Peut gérer le premade',
-    'can_manage_FAQ'                                                                         => 'Peut gérer les FAQ',
-    'can_view_agent_stats'                                                                   => 'Peut voir les statistiques des agents',
-    'department_access'                                                                      => 'Accès du département',
-    'admin_notes'                                                                            => 'Notes de l\'admin',
-    'group_members'                                                                          => 'Membres du groupe',
-    'group_name'                                                                             => 'Nom du groupe',
-    'select_a_group'                                                                         => 'Sélectionner un groupe',
-    'create_a_group'                                                                         => 'Créer un groupe',
-    'edit_a_group'                                                                           => 'Mofifier un groupe',
-    'group_created_successfully'                                                             => 'Groupe créé avec succès',
-    'group_can_not_create'                                                                   => 'Le groupe ne peut pas être créé',
-    'group_updated_successfully'                                                             => 'Groupe mis à jour avec succès',
-    'group_can_not_update'                                                                   => 'Le groupe ne peut pas être mis à jour',
+    'create_group' => 'Créer un groupe',
+    'goups' => 'Groupes',
+    'can_create_ticket' => 'Peut créer un ticket',
+    'can_edit_ticket' => 'Peut modifier un ticket',
+    'can_post_ticket' => 'Peut poster un ticket',
+    'can_close_ticket' => 'Peut fermer un ticket',
+    'can_assign_ticket' => 'Peut assigner un ticket',
+    'can_transfer_ticket' => 'Peut transférer un ticket',
+    'can_delete_ticket' => 'Peut supprimer un ticket',
+    'can_ban_emails' => 'Peut bannir des emails',
+    'can_manage_premade' => 'Peut gérer le premade',
+    'can_manage_FAQ' => 'Peut gérer les FAQ',
+    'can_view_agent_stats' => 'Peut voir les statistiques des agents',
+    'department_access' => 'Accès du département',
+    'admin_notes' => 'Notes de l\'admin',
+    'group_members' => 'Membres du groupe',
+    'group_name' => 'Nom du groupe',
+    'select_a_group' => 'Sélectionner un groupe',
+    'create_a_group' => 'Créer un groupe',
+    'edit_a_group' => 'Mofifier un groupe',
+    'group_created_successfully' => 'Groupe créé avec succès',
+    'group_can_not_create' => 'Le groupe ne peut pas être créé',
+    'group_updated_successfully' => 'Groupe mis à jour avec succès',
+    'group_can_not_update' => 'Le groupe ne peut pas être mis à jour',
     'there_are_agents_assigned_to_this_group_please_unassign_them_from_this_group_to_delete' => 'Il ya des agents assignés à ce groupe. Merci de les retirer de ce groupe pour pouvoir le supprimer',
-    'group_cannot_delete'                                                                    => 'Le groupe ne peut pas être supprimé',
-    'group_deleted_successfully'                                                             => 'Groupe supprimé avec succès',
-    'failed_to_load_the_page'                                                                => 'Echec du chargement de la page',
+    'group_cannot_delete' => 'Le groupe ne peut pas être supprimé',
+    'group_deleted_successfully' => 'Groupe supprimé avec succès',
+    'failed_to_load_the_page' => 'Echec du chargement de la page',
 
     /*
       |--------------------------------------
       |  SMTP Page
       |--------------------------------------
      */
-    'driver'     => 'Driver',
-    'smtp'       => 'SMTP',
-    'host'       => 'Host',
-    'port'       => 'Port',
+    'driver' => 'Driver',
+    'smtp' => 'SMTP',
+    'host' => 'Host',
+    'port' => 'Port',
     'encryption' => 'Encryption',
     /*
       |----------------------------------------------------------------------------------------
@@ -865,361 +865,361 @@ return [
       | customize your views to better match your application.
       |
      */
-    'agent_panel'        => 'Panneau Agent',
-    'profile'            => 'Profil',
-    'change_password'    => 'Changer le mot de passe',
-    'sign_out'           => 'Déconnexion',
-    'Tickets'            => 'TICKETS',
-    'ticket-details'     => 'Détails des tickets',
-    'inbox'              => 'Boite de réception',
-    'my_tickets'         => 'Mes tickets',
-    'unassigned'         => 'Non assignés',
-    'trash'              => 'Corbeille',
-    'Updates'            => 'MAJ',
-    'no_new_updates'     => 'Pas de nouvelle MAJ',
-    'check_for_updates'  => 'Rechercher des MAJ',
-    'update-version'     => 'Version MAJ',
-    'open'               => 'Ouvrir',
-    'inprogress'         => 'En progrès',
+    'agent_panel' => 'Panneau Agent',
+    'profile' => 'Profil',
+    'change_password' => 'Changer le mot de passe',
+    'sign_out' => 'Déconnexion',
+    'Tickets' => 'TICKETS',
+    'ticket-details' => 'Détails des tickets',
+    'inbox' => 'Boite de réception',
+    'my_tickets' => 'Mes tickets',
+    'unassigned' => 'Non assignés',
+    'trash' => 'Corbeille',
+    'Updates' => 'MAJ',
+    'no_new_updates' => 'Pas de nouvelle MAJ',
+    'check_for_updates' => 'Rechercher des MAJ',
+    'update-version' => 'Version MAJ',
+    'open' => 'Ouvrir',
+    'inprogress' => 'En progrès',
     'inprogress_tickets' => 'ITickets en progrès',
-    'closed'             => 'Fermés',
-    'Departments'        => 'DEPARTEMENTS',
-    'tools'              => 'Outils',
-    'canned'             => 'En boîte',
-    'knowledge_base'     => 'Base de connaissances',
-    'kb-settings'        => 'Paramètres de la Base de connaissances',
-    'loading'            => 'Chargement',
-    'ratings'            => 'Avis',
-    'please_rate'        => 'Donnez un avis:',
-    'ticket_ratings'     => 'AVIS TICKET',
+    'closed' => 'Fermés',
+    'Departments' => 'DEPARTEMENTS',
+    'tools' => 'Outils',
+    'canned' => 'En boîte',
+    'knowledge_base' => 'Base de connaissances',
+    'kb-settings' => 'Paramètres de la Base de connaissances',
+    'loading' => 'Chargement',
+    'ratings' => 'Avis',
+    'please_rate' => 'Donnez un avis:',
+    'ticket_ratings' => 'AVIS TICKET',
     /*
       |-----------------------------------------------
       |  Ticket
       |-----------------------------------------------
      */
-    'ticket_created_successfully'                                        => 'Ticket créé avec succès',
-    'failed_to_create_a_new_ticket'                                      => 'Echec de la création d\'un nouveau ticket',
-    'your_ticket_have_been_closed'                                       => 'Votre ticket a été fermé',
-    'your_ticket_have_been_resolved'                                     => 'Votre ticket a été résolu',
-    'your_ticket_have_been_opened'                                       => 'Votre ticket a été ouvert',
-    'your_ticket_have_been_moved_to_trash'                               => 'YVotre ticket a été déplacé dans la corbeille',
-    'this_email_have_been_banned'                                        => 'Cet email a été banni',
-    'ticket_updated_successfully'                                        => 'Ticket mis à jour avec succès',
-    'you_have_successfully_replied_to_your_ticket'                       => 'Vous avez répondu à votre ticket',
+    'ticket_created_successfully' => 'Ticket créé avec succès',
+    'failed_to_create_a_new_ticket' => 'Echec de la création d\'un nouveau ticket',
+    'your_ticket_have_been_closed' => 'Votre ticket a été fermé',
+    'your_ticket_have_been_resolved' => 'Votre ticket a été résolu',
+    'your_ticket_have_been_opened' => 'Votre ticket a été ouvert',
+    'your_ticket_have_been_moved_to_trash' => 'YVotre ticket a été déplacé dans la corbeille',
+    'this_email_have_been_banned' => 'Cet email a été banni',
+    'ticket_updated_successfully' => 'Ticket mis à jour avec succès',
+    'you_have_successfully_replied_to_your_ticket' => 'Vous avez répondu à votre ticket',
     'for_some_reason_your_message_was_not_posted_please_try_again_later' => 'Pour une raison inconnue, votre message n\'a pas été posté. Merci de réesayer ultérieurement',
-    'for_some_reason_your_reply_was_not_posted_please_try_again_later'   => 'Pour une raison inconnue, votre réponse n\'a pas été postée. Merci de réesayer ultérieurement',
-    'you_have_unassigned_your_ticket'                                    => 'Vous désassigné votre ticket',
-    'for_some_reason_your_request_failed'                                => 'Pour une raison inconnue, votre requête n\'a pas abouti',
-    'trash-delete-ticket'                                                => 'Supprimer les tickets de manière permanente',
-    'trash-delete-title-msg'                                             => 'Cliquez ici pour supprimer les tickets de manière permanente.',
-    'moved_to_trash'                                                     => 'Les tickets sélectionnés ont été déplacés dans la corbeille.',
-    'tickets_have_been_closed'                                           => 'Les tickets sélectionnés ont été fermés.',
-    'tickets_have_been_opened'                                           => 'Les tickets sélectionnés ont été ouverts.',
-    'unable_to_fetch_emails'                                             => 'Impossible de synchroniser les emails',
-    'reply_content_is_a_required_field'                                  => 'Le contenu de la réponse est un champ obligatoire',
-    'internal_content_is_a_required_field'                               => 'Le contenu interne est un champ obligatoire',
+    'for_some_reason_your_reply_was_not_posted_please_try_again_later' => 'Pour une raison inconnue, votre réponse n\'a pas été postée. Merci de réesayer ultérieurement',
+    'you_have_unassigned_your_ticket' => 'Vous désassigné votre ticket',
+    'for_some_reason_your_request_failed' => 'Pour une raison inconnue, votre requête n\'a pas abouti',
+    'trash-delete-ticket' => 'Supprimer les tickets de manière permanente',
+    'trash-delete-title-msg' => 'Cliquez ici pour supprimer les tickets de manière permanente.',
+    'moved_to_trash' => 'Les tickets sélectionnés ont été déplacés dans la corbeille.',
+    'tickets_have_been_closed' => 'Les tickets sélectionnés ont été fermés.',
+    'tickets_have_been_opened' => 'Les tickets sélectionnés ont été ouverts.',
+    'unable_to_fetch_emails' => 'Impossible de synchroniser les emails',
+    'reply_content_is_a_required_field' => 'Le contenu de la réponse est un champ obligatoire',
+    'internal_content_is_a_required_field' => 'Le contenu interne est un champ obligatoire',
 
     /*
       |-----------------------------------------------
       |  Profile
       |-----------------------------------------------
      */
-    'view-profile'                      => 'Voir le profil',
-    'edit-profile'                      => 'Modifier le profil',
-    'user_information'                  => 'Informations',
-    'time_zone'                         => 'Fuseau horaire',
-    'phone_number'                      => 'Téléphone',
-    'contact_information'               => 'Informations de contact',
-    'Profile-Updated-sucessfully'       => 'Profil mis à jour avec succès.',
+    'view-profile' => 'Voir le profil',
+    'edit-profile' => 'Modifier le profil',
+    'user_information' => 'Informations',
+    'time_zone' => 'Fuseau horaire',
+    'phone_number' => 'Téléphone',
+    'contact_information' => 'Informations de contact',
+    'Profile-Updated-sucessfully' => 'Profil mis à jour avec succès.',
     'User-profile-Updated-Successfully' => 'Le Profil de l\'utilisateur a été mis à jour avec succès.',
-    'User-Created-Successfully'         => 'Utilisateur créé avec succès.',
+    'User-Created-Successfully' => 'Utilisateur créé avec succès.',
     /*
       |-----------------------------------------------
       |  Dashboard
       |-----------------------------------------------
      */
-    'dashboard'         => 'Dashboard',
-    'line_chart'        => 'Graphique',
-    'statistics'        => 'Statistiques',
-    'opened'            => 'Ouvert',
-    'resolved'          => 'Résolu',
-    'closed'            => 'Fermé',
-    'deleted'           => 'Supprimé',
-    'start_date'        => 'Date de début',
-    'end_date'          => 'date de fin',
-    'filter'            => 'Filtre',
-    'report'            => 'Rapport',
-    'Legend'            => 'LEGENDES',
-    'total'             => 'Total',
+    'dashboard' => 'Dashboard',
+    'line_chart' => 'Graphique',
+    'statistics' => 'Statistiques',
+    'opened' => 'Ouvert',
+    'resolved' => 'Résolu',
+    'closed' => 'Fermé',
+    'deleted' => 'Supprimé',
+    'start_date' => 'Date de début',
+    'end_date' => 'date de fin',
+    'filter' => 'Filtre',
+    'report' => 'Rapport',
+    'Legend' => 'LEGENDES',
+    'total' => 'Total',
     'dashboard_reports' => 'Rapports dashboard',
     /*
       |------------------------------------------------
       |User Page
       |------------------------------------------------
      */
-    'user_credentials'                                 => 'Identifiants utilisateur',
-    'user_directory'                                   => 'Dossier de l\'utilisateur',
-    'ban'                                              => 'Bannir',
-    'user'                                             => 'Utilisateur',
-    'users'                                            => 'Utilisateurs',
-    'create_user'                                      => 'Créer utilisateur',
-    'edit_user'                                        => 'Modifier utilisateur',
-    'full_name'                                        => 'Nom complet',
-    'mobile'                                           => 'Mobile',
-    'last_login'                                       => 'Dernière connexion',
-    'user_profile'                                     => 'Profil utilisateur',
-    'assign'                                           => 'Assigner',
-    'open_tickets'                                     => 'Tickets ouverts',
-    'closed_tickets'                                   => 'Tickets fermés',
-    'deleted_tickets'                                  => 'Tickets supprimés',
-    'user_created_successfully'                        => 'Utilisateur créé avec succès',
-    'user_updated_successfully'                        => 'Utilisateur mis à jour avec succès',
-    'profile_updated_sucessfully'                      => 'Profil mis à jour avec succès',
-    'password_updated_sucessfully'                     => 'Mot de passe mis à jour avec succès',
-    'password_was_not_updated_incorrect_old_password'  => 'Le mot de passe n\'a pas été mis à jour. L\'ancien mot de passe est incorrect',
+    'user_credentials' => 'Identifiants utilisateur',
+    'user_directory' => 'Dossier de l\'utilisateur',
+    'ban' => 'Bannir',
+    'user' => 'Utilisateur',
+    'users' => 'Utilisateurs',
+    'create_user' => 'Créer utilisateur',
+    'edit_user' => 'Modifier utilisateur',
+    'full_name' => 'Nom complet',
+    'mobile' => 'Mobile',
+    'last_login' => 'Dernière connexion',
+    'user_profile' => 'Profil utilisateur',
+    'assign' => 'Assigner',
+    'open_tickets' => 'Tickets ouverts',
+    'closed_tickets' => 'Tickets fermés',
+    'deleted_tickets' => 'Tickets supprimés',
+    'user_created_successfully' => 'Utilisateur créé avec succès',
+    'user_updated_successfully' => 'Utilisateur mis à jour avec succès',
+    'profile_updated_sucessfully' => 'Profil mis à jour avec succès',
+    'password_updated_sucessfully' => 'Mot de passe mis à jour avec succès',
+    'password_was_not_updated_incorrect_old_password' => 'Le mot de passe n\'a pas été mis à jour. L\'ancien mot de passe est incorrect',
     'the_user_has_been_removed_from_this_organization' => 'L\'utilisateur a été retiré de cette organisation',
-    'user_report'                                      => 'Rapport utilisateur',
-    'send_password_via_email'                          => 'Envoyer le mot de passe via email',
-    'user_send_mail_error_on_user_creation'            => 'Une erreur est survenue lors de l\'envoi de l\'email au client. Marci de vérifier les paramètres Email et de réesayer ultérieurement',
-    'country_code'                                     => 'Code pays',
+    'user_report' => 'Rapport utilisateur',
+    'send_password_via_email' => 'Envoyer le mot de passe via email',
+    'user_send_mail_error_on_user_creation' => 'Une erreur est survenue lors de l\'envoi de l\'email au client. Marci de vérifier les paramètres Email et de réesayer ultérieurement',
+    'country_code' => 'Code pays',
     /*
       |------------------------------------------------
       |Organization Page
       |------------------------------------------------
      */
-    'organizations'                     => 'Organisations',
-    'organization'                      => 'Organisation',
-    'organization_list'                 => 'Liste des organisations',
-    'view_organization_profile'         => 'Voir le profil de l\'organisation',
-    'create_organization'               => 'Créer organisation',
-    'account_manager'                   => 'Manager de compte',
-    'update'                            => 'Mettre à jour',
-    'please_select_an_organization'     => 'Merci de sélectionner une organisation',
-    'please_select_an_user'             => 'Merci de sélectionner un utilisateur',
-    'organization_profile'              => 'Profil de l\'organisation',
-    'organization-s_head'               => "Responsable de l'organisation",
-    'select_department_manager'         => 'Sélectionner un manager de département',
-    'select_organization_manager'       => 'Sélectionner un manager d\'organisation',
-    'users_of'                          => 'Les utilisateurs de',
+    'organizations' => 'Organisations',
+    'organization' => 'Organisation',
+    'organization_list' => 'Liste des organisations',
+    'view_organization_profile' => 'Voir le profil de l\'organisation',
+    'create_organization' => 'Créer organisation',
+    'account_manager' => 'Manager de compte',
+    'update' => 'Mettre à jour',
+    'please_select_an_organization' => 'Merci de sélectionner une organisation',
+    'please_select_an_user' => 'Merci de sélectionner un utilisateur',
+    'organization_profile' => 'Profil de l\'organisation',
+    'organization-s_head' => "Responsable de l'organisation",
+    'select_department_manager' => 'Sélectionner un manager de département',
+    'select_organization_manager' => 'Sélectionner un manager d\'organisation',
+    'users_of' => 'Les utilisateurs de',
     'organization_created_successfully' => 'Organisation créée avec succès',
-    'organization_can_not_create'       => 'l\'organisation ne peut pas être créée',
+    'organization_can_not_create' => 'l\'organisation ne peut pas être créée',
     'organization_updated_successfully' => 'Organisation mise à jour avec succès',
-    'organization_can_not_update'       => 'l\'organisation ne peut pas être mise à jour',
+    'organization_can_not_update' => 'l\'organisation ne peut pas être mise à jour',
     'organization_deleted_successfully' => 'Organisation supprimée avec succès',
-    'report_of'                         => 'Rapport de',
-    'ticket_of'                         => 'Tickets de',
+    'report_of' => 'Rapport de',
+    'ticket_of' => 'Tickets de',
     /*
       |----------------------------------------------
       |  Ticket page
       |----------------------------------------------
      */
-    'subject'                                        => 'Sujet',
-    'ticket_id'                                      => 'ID Ticket',
-    'priority'                                       => 'Priorité',
-    'from'                                           => 'De',
-    'last_replier'                                   => 'Dernier répondant',
-    'assigned_to'                                    => 'Assigné à',
-    'last_activity'                                  => 'Dernière activité',
-    'answered'                                       => 'Répondu',
-    'assigned'                                       => 'Assigné',
-    'create_ticket'                                  => 'Créer ticket',
-    'tickets'                                        => 'Tickets',
-    'open'                                           => 'Ouvert',
-    'Ticket_Information'                             => 'INFORMATION TICKET',
-    'Ticket_Id'                                      => 'ID TICKET',
-    'User'                                           => 'UTILISATEUR',
-    'Unassigned'                                     => 'NON ASSIGNE',
-    'unassigned-tickets'                             => 'Tickets non assignés',
-    'generate_pdf'                                   => 'Générer PDF',
-    'change_status'                                  => 'Changer statut',
-    'more'                                           => 'Plus',
-    'delete_ticket'                                  => 'Supprimer ticket',
-    'emergency'                                      => 'Urgence',
-    'high'                                           => 'Haute',
-    'medium'                                         => 'Moyenne',
-    'low'                                            => 'Basse',
-    'sla_plan'                                       => 'SLA',
-    'created_date'                                   => 'Date de création',
-    'due_date'                                       => 'Date d\'échéance',
-    'last_response'                                  => 'Dernière réponse',
-    'source'                                         => 'Source',
-    'last_message'                                   => 'Dernier message',
-    'reply'                                          => 'Répondre',
-    'response'                                       => 'Réponse',
-    'reply_content'                                  => 'Contenu de réponse',
-    'attachment'                                     => 'Pièce jointe',
-    'internal_note'                                  => 'Note interne',
-    'this_ticket_is_under_banned_user'               => 'Ce ticket appartient à un utilisateur banni',
-    'ticket_source'                                  => 'Source du ticket',
-    'are_you_sure_to_ban'                            => 'Êtes-vous sûr de bannir?',
-    'whome_do_you_want_to_assign_ticket'             => 'A qui voulez-vous assigner le ticket',
+    'subject' => 'Sujet',
+    'ticket_id' => 'ID Ticket',
+    'priority' => 'Priorité',
+    'from' => 'De',
+    'last_replier' => 'Dernier répondant',
+    'assigned_to' => 'Assigné à',
+    'last_activity' => 'Dernière activité',
+    'answered' => 'Répondu',
+    'assigned' => 'Assigné',
+    'create_ticket' => 'Créer ticket',
+    'tickets' => 'Tickets',
+    'open' => 'Ouvert',
+    'Ticket_Information' => 'INFORMATION TICKET',
+    'Ticket_Id' => 'ID TICKET',
+    'User' => 'UTILISATEUR',
+    'Unassigned' => 'NON ASSIGNE',
+    'unassigned-tickets' => 'Tickets non assignés',
+    'generate_pdf' => 'Générer PDF',
+    'change_status' => 'Changer statut',
+    'more' => 'Plus',
+    'delete_ticket' => 'Supprimer ticket',
+    'emergency' => 'Urgence',
+    'high' => 'Haute',
+    'medium' => 'Moyenne',
+    'low' => 'Basse',
+    'sla_plan' => 'SLA',
+    'created_date' => 'Date de création',
+    'due_date' => 'Date d\'échéance',
+    'last_response' => 'Dernière réponse',
+    'source' => 'Source',
+    'last_message' => 'Dernier message',
+    'reply' => 'Répondre',
+    'response' => 'Réponse',
+    'reply_content' => 'Contenu de réponse',
+    'attachment' => 'Pièce jointe',
+    'internal_note' => 'Note interne',
+    'this_ticket_is_under_banned_user' => 'Ce ticket appartient à un utilisateur banni',
+    'ticket_source' => 'Source du ticket',
+    'are_you_sure_to_ban' => 'Êtes-vous sûr de bannir?',
+    'whome_do_you_want_to_assign_ticket' => 'A qui voulez-vous assigner le ticket',
     'are_you_sure_you_want_to_surrender_this_ticket' => 'Aêts-vous sûr de vouloir abandonner ce ticket',
-    'add_collaborator'                               => 'Ajouter collaborateur',
-    'search_existing_users'                          => 'Rechercher utilisateurs existants',
-    'add_new_user'                                   => 'Ajouter nouvel utilisateur',
-    'search_existing_users_or_add_new_users'         => 'Rechercher utilisateurs existants ou en ajouter de nouveaux',
-    'search_by_email'                                => 'Rechercher par email',
-    'list_of_collaborators_of_this_ticket'           => 'Liste des collaborateurs pour ce ticket',
-    'submit'                                         => 'Soumettre',
-    'max'                                            => 'Taille maximale de fichier',
-    'add_cc'                                         => 'Ajouter CC',
-    'recepients'                                     => 'Destinataires',
-    'select_a_canned_response'                       => 'Sélctionner une réponse en boîte',
-    'assign_to'                                      => 'Assigner à',
-    'detail'                                         => 'Détail',
-    'user_details'                                   => 'Détails utilisateur',
-    'ticket_option'                                  => 'Option de ticket',
-    'ticket_detail'                                  => 'Détails ticket',
-    'Assigned_To'                                    => 'ASSIGNE A',
-    'locked-ticket'                                  => 'Alerte! Ce ticket a été verrouillé par ',
-    'minutes-ago'                                    => 'minutes',
-    'access-ticket'                                  => 'Alerte! Ce ticket a été verrouillé par vous pour les prochaines',
-    'minutes'                                        => ' minutes',
-    'in_minutes'                                     => 'En minutes',
-    'add_another_owner'                              => 'Ajouter un autre propriétaire',
-    'user-not-found'                                 => 'Utilisateur non trouvé. Essayer à nouveau ou ajouter un nouvel utilisateur.',
-    'change-success'                                 => 'Succès! Le propriétaire a été changé pour ce ticket.',
-    'user-exists'                                    => 'L\'utilisateur existe déjà. Essayez de rechercher un utilisateur existant.',
-    'valid-email'                                    => 'Entrer une adreese email valide.',
-    'search_user'                                    => 'Rechercher utilisateur',
-    'merge-ticket'                                   => 'Fusionner ticket',
-    'title'                                          => 'Titre',
-    'merge'                                          => 'Fusionner',
-    'select_tickets'                                 => 'Sélectionner les tickets à fusionner',
-    'select-pparent-ticket'                          => 'Sélectionner le ticket parent',
-    'merge-reason'                                   => 'Motif de la fusion',
-    'no-reason'                                      => 'Aucun motuf n\'a été fourni.',
-    'get_merge_message'                              => 'Ce ticket a été fusionné avec le ticket',
-    'ticket_merged'                                  => ' a été fusionné avec ce ticket.',
-    'no-tickets-to-merge'                            => 'Il n\'y a plus d\'autres tickets associés au propriétaire de ce ticket.',
-    'merge-error'                                    => 'Votre requête n\'a pas pu être traitée. Réessayez ultérieurement.',
-    'merge-success'                                  => 'Les tickets ont été fusionnés avec succès.',
-    'merge-error2'                                   => 'Sélectionner le ticket à fusionner.',
-    'select-tickets-to merge'                        => 'Sélecitonner deux ou plus de tickets à fusionner.',
-    'different-users'                                => 'Tickets d\'utilisateurs différents',
-    'clean-up'                                       => 'Supprimer définitivement',
-    'hard-delete-success-message'                    => 'Les tickets ont été supprimés définitivement.',
-    'overdue'                                        => 'Echus',
-    'overdue-tickets'                                => 'Tickets échus',
-    'change_owner_for_ticket'                        => 'Changer le propriétaire du ticket',
+    'add_collaborator' => 'Ajouter collaborateur',
+    'search_existing_users' => 'Rechercher utilisateurs existants',
+    'add_new_user' => 'Ajouter nouvel utilisateur',
+    'search_existing_users_or_add_new_users' => 'Rechercher utilisateurs existants ou en ajouter de nouveaux',
+    'search_by_email' => 'Rechercher par email',
+    'list_of_collaborators_of_this_ticket' => 'Liste des collaborateurs pour ce ticket',
+    'submit' => 'Soumettre',
+    'max' => 'Taille maximale de fichier',
+    'add_cc' => 'Ajouter CC',
+    'recepients' => 'Destinataires',
+    'select_a_canned_response' => 'Sélctionner une réponse en boîte',
+    'assign_to' => 'Assigner à',
+    'detail' => 'Détail',
+    'user_details' => 'Détails utilisateur',
+    'ticket_option' => 'Option de ticket',
+    'ticket_detail' => 'Détails ticket',
+    'Assigned_To' => 'ASSIGNE A',
+    'locked-ticket' => 'Alerte! Ce ticket a été verrouillé par ',
+    'minutes-ago' => 'minutes',
+    'access-ticket' => 'Alerte! Ce ticket a été verrouillé par vous pour les prochaines',
+    'minutes' => ' minutes',
+    'in_minutes' => 'En minutes',
+    'add_another_owner' => 'Ajouter un autre propriétaire',
+    'user-not-found' => 'Utilisateur non trouvé. Essayer à nouveau ou ajouter un nouvel utilisateur.',
+    'change-success' => 'Succès! Le propriétaire a été changé pour ce ticket.',
+    'user-exists' => 'L\'utilisateur existe déjà. Essayez de rechercher un utilisateur existant.',
+    'valid-email' => 'Entrer une adreese email valide.',
+    'search_user' => 'Rechercher utilisateur',
+    'merge-ticket' => 'Fusionner ticket',
+    'title' => 'Titre',
+    'merge' => 'Fusionner',
+    'select_tickets' => 'Sélectionner les tickets à fusionner',
+    'select-pparent-ticket' => 'Sélectionner le ticket parent',
+    'merge-reason' => 'Motif de la fusion',
+    'no-reason' => 'Aucun motuf n\'a été fourni.',
+    'get_merge_message' => 'Ce ticket a été fusionné avec le ticket',
+    'ticket_merged' => ' a été fusionné avec ce ticket.',
+    'no-tickets-to-merge' => 'Il n\'y a plus d\'autres tickets associés au propriétaire de ce ticket.',
+    'merge-error' => 'Votre requête n\'a pas pu être traitée. Réessayez ultérieurement.',
+    'merge-success' => 'Les tickets ont été fusionnés avec succès.',
+    'merge-error2' => 'Sélectionner le ticket à fusionner.',
+    'select-tickets-to merge' => 'Sélecitonner deux ou plus de tickets à fusionner.',
+    'different-users' => 'Tickets d\'utilisateurs différents',
+    'clean-up' => 'Supprimer définitivement',
+    'hard-delete-success-message' => 'Les tickets ont été supprimés définitivement.',
+    'overdue' => 'Echus',
+    'overdue-tickets' => 'Tickets échus',
+    'change_owner_for_ticket' => 'Changer le propriétaire du ticket',
 
     /*
       |------------------------------------------------
       |Tools Page
       |------------------------------------------------
      */
-    'canned_response'           => 'Réponse en boîte',
-    'create_canned_response'    => 'Créer une réponse en boîte',
-    'surrender'                 => 'Abandonner',
-    'added_successfully'        => 'Ajouté avec succès',
-    'updated_successfully'      => 'Mis à jour avec succès',
+    'canned_response' => 'Réponse en boîte',
+    'create_canned_response' => 'Créer une réponse en boîte',
+    'surrender' => 'Abandonner',
+    'added_successfully' => 'Ajouté avec succès',
+    'updated_successfully' => 'Mis à jour avec succès',
     'user_deleted_successfully' => 'Utilisateur supprimé avec succès',
-    'view'                      => 'Voir',
+    'view' => 'Voir',
     /*
       |-----------------------------------------------
       | Main text
       |-----------------------------------------------
      */
-    'copyright'           => 'Copyright',
+    'copyright' => 'Copyright',
     'all_rights_reserved' => 'Tous droits réservés',
-    'powered_by'          => 'Powered by',
-    'version'             => 'Version',
+    'powered_by' => 'Powered by',
+    'version' => 'Version',
     /*
       |------------------------------------------------
       |Guest-User Page
       |------------------------------------------------
      */
-    'issue_summary'             => 'Résumé du problème',
-    'contact'                   => 'Contact',
-    'issue_details'             => 'Détails du problème',
-    'contact_informations'      => 'Informations de contact',
-    'contact_details'           => 'Détails du contact',
-    'role'                      => 'Rôle',
-    'ext'                       => 'EXT',
-    'profile_pic'               => 'Photo de profil',
-    'agent_sign'                => 'Signature de l\'agent',
-    'inactive'                  => 'Inactif',
-    'male'                      => 'Masculin',
-    'female'                    => 'Féminin',
-    'old_password'              => 'Ancien mot de passe',
-    'new_password'              => 'Nouveau mot de passe',
-    'confirm_password'          => 'Confirmer le mot de passe',
-    'gender'                    => 'Genre',
-    'ticket_number'             => 'Numéro de ticket',
-    'content'                   => 'Contenu',
-    'edit_template'             => 'Modifier le modèle',
-    'edit_status'               => 'Modifier le statut',
-    'create_status'             => 'Créer statut',
-    'edit_details'              => 'Modifier les détails',
-    'edit_templates'            => 'Modifier les modèles',
-    'activate_this_set'         => 'Activer ce jeu',
-    'show'                      => 'Montrer',
+    'issue_summary' => 'Résumé du problème',
+    'contact' => 'Contact',
+    'issue_details' => 'Détails du problème',
+    'contact_informations' => 'Informations de contact',
+    'contact_details' => 'Détails du contact',
+    'role' => 'Rôle',
+    'ext' => 'EXT',
+    'profile_pic' => 'Photo de profil',
+    'agent_sign' => 'Signature de l\'agent',
+    'inactive' => 'Inactif',
+    'male' => 'Masculin',
+    'female' => 'Féminin',
+    'old_password' => 'Ancien mot de passe',
+    'new_password' => 'Nouveau mot de passe',
+    'confirm_password' => 'Confirmer le mot de passe',
+    'gender' => 'Genre',
+    'ticket_number' => 'Numéro de ticket',
+    'content' => 'Contenu',
+    'edit_template' => 'Modifier le modèle',
+    'edit_status' => 'Modifier le statut',
+    'create_status' => 'Créer statut',
+    'edit_details' => 'Modifier les détails',
+    'edit_templates' => 'Modifier les modèles',
+    'activate_this_set' => 'Activer ce jeu',
+    'show' => 'Montrer',
     'no_notification_available' => 'Pas de notification disponible',
 
     //auto-close workflow
-    'close-msg1'                                          => 'Le nombre de jours après lequel les tickets sont automatiquement fermés.',
-    'no_of_days'                                          => 'Nbre de jours',
-    'close-msg2'                                          => 'Activer workflow auto-fermeture?',
-    'enable_workflow'                                     => 'Activer workflow',
-    'send_email_to_user'                                  => 'Envoyer email à l\'utilisateur',
-    'close-msg3'                                          => 'Sélectionner un statut à appliquer à la fermeture du ticket.',
-    'close-msg4'                                          => 'Envoyer un email à l\'utilisateur à l\'auto fermeture du ticket?',
-    'edit_status'                                         => 'Modifier statut',
-    'list_of_status'                                      => 'Liste des statuts',
-    'status_settings'                                     => 'Paramètres statuts',
-    'icon_class'                                          => 'Classe d\'icône',
-    'close_ticket_workflow'                               => 'Workflow fermer le ticket',
-    'ratings_settings'                                    => 'Paramètres Avis',
-    'notification'                                        => 'Notification',
-    'status_has_been_updated_successfully'                => 'Le Statut a été mis à jour avec succès',
-    'status_has_been_created_successfully'                => 'Le Statut a été créé avec succès',
-    'status_has_been_deleted'                             => 'Le Statut a été supprimé',
-    'you_cannot_delete_this_status'                       => 'VOus ne pouvez pas supprimer ce statut',
-    'you_have_deleted_all_the_read_notifications'         => 'Vous avez supprimé toutes les notifications de lecture',
+    'close-msg1' => 'Le nombre de jours après lequel les tickets sont automatiquement fermés.',
+    'no_of_days' => 'Nbre de jours',
+    'close-msg2' => 'Activer workflow auto-fermeture?',
+    'enable_workflow' => 'Activer workflow',
+    'send_email_to_user' => 'Envoyer email à l\'utilisateur',
+    'close-msg3' => 'Sélectionner un statut à appliquer à la fermeture du ticket.',
+    'close-msg4' => 'Envoyer un email à l\'utilisateur à l\'auto fermeture du ticket?',
+    'edit_status' => 'Modifier statut',
+    'list_of_status' => 'Liste des statuts',
+    'status_settings' => 'Paramètres statuts',
+    'icon_class' => 'Classe d\'icône',
+    'close_ticket_workflow' => 'Workflow fermer le ticket',
+    'ratings_settings' => 'Paramètres Avis',
+    'notification' => 'Notification',
+    'status_has_been_updated_successfully' => 'Le Statut a été mis à jour avec succès',
+    'status_has_been_created_successfully' => 'Le Statut a été créé avec succès',
+    'status_has_been_deleted' => 'Le Statut a été supprimé',
+    'you_cannot_delete_this_status' => 'VOus ne pouvez pas supprimer ce statut',
+    'you_have_deleted_all_the_read_notifications' => 'Vous avez supprimé toutes les notifications de lecture',
     'you_have_deleted_all_the_notification_records_since' => 'Vous avez supprimé toutes les notifications depuis ',
-    'ratings_updated_successfully'                        => 'Avis mis à jour avec succès',
-    'ratings_can_not_be_created'                          => 'Des avis ne peuvent pas être créés',
-    'successfully_created_this_rating'                    => 'Avis créé avec succès',
-    'rating_deleted_successfully'                         => 'Avis supprimé avec succès',
+    'ratings_updated_successfully' => 'Avis mis à jour avec succès',
+    'ratings_can_not_be_created' => 'Des avis ne peuvent pas être créés',
+    'successfully_created_this_rating' => 'Avis créé avec succès',
+    'rating_deleted_successfully' => 'Avis supprimé avec succès',
     //status msg
 
-    'status_msg1'      => 'Si vous choisissez OUI, une notification email sera envoyée à l\'utilisateur.',
-    'notify_user'      => 'Notifier l\'utilisateur de ce statut?',
-    'deleted_status'   => 'Ceci est-il un statut de ticket supprimé?',
-    'resolved_status'  => 'Ceci est-il un statut de ticket résolu?',
-    'status_msg3'      => 'Si vous choisissez OUI, alors le statut du ticket sera marqué comme résolu.',
-    'status_msg2'      => 'Si vous choisissez OUI, alors le statut du ticket sera marqué comme supprimé.',
-    'rating-msg2'      => 'Sélectionner un département pour restreindre cet avis aux tickets ou conversations avec un département spécifique. Si aucun département n\'est sélectionné, l\'avis apparaîtra pour tous les départements.',
-    'rating-msg3'      => 'Si vous choisissez OUI, l\'utilisateur peut modifier l\'avis.',
-    'rating_restrict'  => 'Restreindre l\'avis à un département',
-    'rating_change'    => 'Permettre à l\'utilisateur de modifier l\'avis?',
-    'security_msg1'    => 'Le message à afficher lorsqu\'un utilisateur (hôte) a été verrouillé.',
-    'security_msg2'    => 'le nombre de tentatives de connexion dont un utilisateur dispose avant que leur hôte/utilisateur ou ordinateur ne soit verrouillé en dehors du système. Configurer à 0 pour désactiver le verrouilllage.',
-    'security_msg3'    => 'La durée en minutes pendant laquelle un hôte ou un utilisateur sont bannis du site après avoir dépassé le nombre autorisé de tentatives de connexions.',
-    'max_attempt'      => 'Maximum de tentatives de connexion par hôte/utilisateur',
-    'rating-msg1'      => 'L\'avis maximal qui peut être donné. Par exemple, si 5 est sélectionné, l\'avis le plus bas sera de 1 et le plus haut de 5.',
+    'status_msg1' => 'Si vous choisissez OUI, une notification email sera envoyée à l\'utilisateur.',
+    'notify_user' => 'Notifier l\'utilisateur de ce statut?',
+    'deleted_status' => 'Ceci est-il un statut de ticket supprimé?',
+    'resolved_status' => 'Ceci est-il un statut de ticket résolu?',
+    'status_msg3' => 'Si vous choisissez OUI, alors le statut du ticket sera marqué comme résolu.',
+    'status_msg2' => 'Si vous choisissez OUI, alors le statut du ticket sera marqué comme supprimé.',
+    'rating-msg2' => 'Sélectionner un département pour restreindre cet avis aux tickets ou conversations avec un département spécifique. Si aucun département n\'est sélectionné, l\'avis apparaîtra pour tous les départements.',
+    'rating-msg3' => 'Si vous choisissez OUI, l\'utilisateur peut modifier l\'avis.',
+    'rating_restrict' => 'Restreindre l\'avis à un département',
+    'rating_change' => 'Permettre à l\'utilisateur de modifier l\'avis?',
+    'security_msg1' => 'Le message à afficher lorsqu\'un utilisateur (hôte) a été verrouillé.',
+    'security_msg2' => 'le nombre de tentatives de connexion dont un utilisateur dispose avant que leur hôte/utilisateur ou ordinateur ne soit verrouillé en dehors du système. Configurer à 0 pour désactiver le verrouilllage.',
+    'security_msg3' => 'La durée en minutes pendant laquelle un hôte ou un utilisateur sont bannis du site après avoir dépassé le nombre autorisé de tentatives de connexions.',
+    'max_attempt' => 'Maximum de tentatives de connexion par hôte/utilisateur',
+    'rating-msg1' => 'L\'avis maximal qui peut être donné. Par exemple, si 5 est sélectionné, l\'avis le plus bas sera de 1 et le plus haut de 5.',
     'enter_no_of_days' => 'Entrer nbre de jours',
-    'template-types'   => 'Types de modèles',
-    'close-workflow'   => 'CWorkflow fermeture de ticket',
-    'template'         => 'Modèle',
-    'rating_label'     => 'Libellé de l\'avis',
-    'display_order'    => 'Ordre d\'affichage',
-    'rating_scale'     => 'Echelle des avis',
-    'rating_area'      => 'Zone des avis',
+    'template-types' => 'Types de modèles',
+    'close-workflow' => 'CWorkflow fermeture de ticket',
+    'template' => 'Modèle',
+    'rating_label' => 'Libellé de l\'avis',
+    'display_order' => 'Ordre d\'affichage',
+    'rating_scale' => 'Echelle des avis',
+    'rating_area' => 'Zone des avis',
 
-    'modify'                               => 'Modifier',
-    'rating_name'                          => 'Nom de l\'avis',
-    'add_user_to_this_organization'        => 'Ajouter un utilisateur à cette organisation',
-    'Tickets_of'                           => 'Tickets de',
-    'security'                             => 'Securité',
-    'security_settings'                    => 'Paramètres Sécurité',
-    'lockouts'                             => 'Verrouillages',
+    'modify' => 'Modifier',
+    'rating_name' => 'Nom de l\'avis',
+    'add_user_to_this_organization' => 'Ajouter un utilisateur à cette organisation',
+    'Tickets_of' => 'Tickets de',
+    'security' => 'Securité',
+    'security_settings' => 'Paramètres Sécurité',
+    'lockouts' => 'Verrouillages',
     'security_settings_saved_successfully' => 'Paramètres Sécurité enregistrés avec succès',
-    'manage_status'                        => 'Gérer statut',
-    'notifications'                        => 'Notifications',
+    'manage_status' => 'Gérer statut',
+    'notifications' => 'Notifications',
 
-    'auto_close_workflow'              => 'Workflow d\'auto fermeture',
-    'close_ticket_workflow_settings'   => 'Fermer les paramètres de Workflow de ticket',
+    'auto_close_workflow' => 'Workflow d\'auto fermeture',
+    'close_ticket_workflow_settings' => 'Fermer les paramètres de Workflow de ticket',
     'successfully_saved_your_settings' => 'Paramètres enregistrés avec succès',
 
     /*
@@ -1227,76 +1227,76 @@ return [
       |   Notification Settings Pages
       |------------------------------------------------
      */
-    'notification_settings'                       => 'Paramètres de Notifications',
-    'delete_noti'                                 => 'Supprimer toutes les notifications lues?',
-    'noti_msg1'                                   => 'Jours avant de supprimer les logs de notifications',
-    'noti_msg2'                                   => 'Vous pouvez entrer le nombre de jours avant que les logs de la base de données et l\'historique des notifications soient supprimés depuis le jour spécifié.',
-    'del_all_read'                                => 'Supprimer Lu',
+    'notification_settings' => 'Paramètres de Notifications',
+    'delete_noti' => 'Supprimer toutes les notifications lues?',
+    'noti_msg1' => 'Jours avant de supprimer les logs de notifications',
+    'noti_msg2' => 'Vous pouvez entrer le nombre de jours avant que les logs de la base de données et l\'historique des notifications soient supprimés depuis le jour spécifié.',
+    'del_all_read' => 'Supprimer Lu',
     'You_have_deleted_all_the_read_notifications' => 'Vous avez supprimé toutes les notifications lues',
-    'view_all_notifications'                      => 'Voir toutes les notifications',
+    'view_all_notifications' => 'Voir toutes les notifications',
     /*
       |------------------------------------------------
       |   Error Pages
       |------------------------------------------------
      */
-    'not_found'                                       => 'Non trouvé',
-    'oops_page_not_found'                             => 'Oups! Page non trouvée',
+    'not_found' => 'Non trouvé',
+    'oops_page_not_found' => 'Oups! Page non trouvée',
     'we_could_not_find_the_page_you_were_looking_for' => 'Nous n\'avons pas pu trouver la page que vous cherchez',
-    'internal_server_error'                           => 'Erreur interne du serveur',
-    'be_right_back'                                   => 'De retour rapidement',
-    'sorry'                                           => 'Désolé',
-    'we_are_working_on_it'                            => 'Nous y travaillons',
-    'category'                                        => 'Categorie',
-    'addcategory'                                     => 'Ajouter un catégorie',
-    'allcategory'                                     => 'Toutes les catégories',
-    'article'                                         => 'Article',
-    'articles'                                        => 'Articles',
-    'addarticle'                                      => 'Ajouter article',
-    'allarticle'                                      => 'Tous les articles',
-    'pages'                                           => 'Pages',
-    'addpages'                                        => 'Ajouter des pages',
-    'allpages'                                        => 'Toutes les pages',
-    'widgets'                                         => 'Widgets',
-    'widget-settings'                                 => 'Paramètres Widget',
-    'footer1'                                         => 'Footer 1',
-    'footer2'                                         => 'Footer 2',
-    'footer3'                                         => 'Footer 3',
-    'footer4'                                         => 'Footer 4',
-    'sidewidget1'                                     => 'Widget latéral 1',
-    'sidewidget2'                                     => 'Widget latéral 2',
-    'comments'                                        => 'Commentaires',
-    'comments-list'                                   => 'Liste des commentaires',
-    'settings'                                        => 'Paramètres',
-    'parent'                                          => 'Parent',
-    'description'                                     => 'Description',
-    'enter_the_description'                           => 'Entrer la description',
-    'publish'                                         => 'Publier',
-    'publish_immediately'                             => 'Publier immédiatement',
-    'published'                                       => 'Publié',
-    'draft'                                           => 'Brouillon',
-    'create_a_category'                               => 'Créer une catégorie',
-    'add'                                             => 'Ajouter',
-    'social'                                          => 'Social',
-    'social-widget-settings'                          => 'Paramètres Widgets sociaux',
-    'comment'                                         => 'Commenter',
-    'not_published'                                   => 'Non publié',
-    'numberofelementstodisplay'                       => 'Nombre d\'éléments à afficher',
+    'internal_server_error' => 'Erreur interne du serveur',
+    'be_right_back' => 'De retour rapidement',
+    'sorry' => 'Désolé',
+    'we_are_working_on_it' => 'Nous y travaillons',
+    'category' => 'Categorie',
+    'addcategory' => 'Ajouter un catégorie',
+    'allcategory' => 'Toutes les catégories',
+    'article' => 'Article',
+    'articles' => 'Articles',
+    'addarticle' => 'Ajouter article',
+    'allarticle' => 'Tous les articles',
+    'pages' => 'Pages',
+    'addpages' => 'Ajouter des pages',
+    'allpages' => 'Toutes les pages',
+    'widgets' => 'Widgets',
+    'widget-settings' => 'Paramètres Widget',
+    'footer1' => 'Footer 1',
+    'footer2' => 'Footer 2',
+    'footer3' => 'Footer 3',
+    'footer4' => 'Footer 4',
+    'sidewidget1' => 'Widget latéral 1',
+    'sidewidget2' => 'Widget latéral 2',
+    'comments' => 'Commentaires',
+    'comments-list' => 'Liste des commentaires',
+    'settings' => 'Paramètres',
+    'parent' => 'Parent',
+    'description' => 'Description',
+    'enter_the_description' => 'Entrer la description',
+    'publish' => 'Publier',
+    'publish_immediately' => 'Publier immédiatement',
+    'published' => 'Publié',
+    'draft' => 'Brouillon',
+    'create_a_category' => 'Créer une catégorie',
+    'add' => 'Ajouter',
+    'social' => 'Social',
+    'social-widget-settings' => 'Paramètres Widgets sociaux',
+    'comment' => 'Commenter',
+    'not_published' => 'Non publié',
+    'numberofelementstodisplay' => 'Nombre d\'éléments à afficher',
     //======================================
-    'language'                                                                 => 'Langue',
-    'save'                                                                     => 'Enregistrer',
-    'create'                                                                   => 'Créer',
-    'dateformat'                                                               => 'Format de date',
-    'slug'                                                                     => 'Slug',
-    'read_more'                                                                => 'Savoir plus',
-    'view_all'                                                                 => 'Voir tout',
-    'categories'                                                               => 'Catégories',
-    'need_more_support'                                                        => 'Plus de support',
+    'language' => 'Langue',
+    'save' => 'Enregistrer',
+    'create' => 'Créer',
+    'dateformat' => 'Format de date',
+    'slug' => 'Slug',
+    'read_more' => 'Savoir plus',
+    'view_all' => 'Voir tout',
+    'categories' => 'Catégories',
+    'need_more_support' => 'Plus de support',
     'if_you_did_not_find_an_answer_please_raise_a_ticket_describing_the_issue' => 'Si vous n\'avez pas trouvé de réponse, merci de créer un ticket décrivant le problème',
-    'have_a_question?_type_your_search_term_here'                              => 'Vous avez une question ?',
-    'search'                                                                   => 'Rechercher',
-    'frequently_asked_questions'                                               => 'Questions fréquentes',
-    'leave_a_reply'                                                            => 'Laisser une réponse',
-    'post_message'                                                             => 'Poster message',
+    'have_a_question?_type_your_search_term_here' => 'Vous avez une question ?',
+    'search' => 'Rechercher',
+    'frequently_asked_questions' => 'Questions fréquentes',
+    'leave_a_reply' => 'Laisser une réponse',
+    'post_message' => 'Poster message',
     /*
       |--------------------------------------------------------------------------------------
       |  Client Panel [English(en)]
@@ -1306,44 +1306,44 @@ return [
       | customize your views to better match your application.
       |
      */
-    'home'                                                                             => 'Accueil',
-    'submit_a_ticket'                                                                  => 'Soumettre un ticket',
-    'my_profile'                                                                       => 'Mon profil',
-    'log_out'                                                                          => 'Déconnexion',
-    'forgot_password'                                                                  => 'Mot de passe oublié',
-    'create_account'                                                                   => 'Créer compte',
-    'you_are_here'                                                                     => 'Vous êtes ici',
-    'have_a_ticket'                                                                    => 'Vous avez un ticket',
-    'check_ticket_status'                                                              => 'Vérifier le statut du ticket',
-    'choose_a_help_topic'                                                              => 'Choisissez une branche de support',
-    'ticket_status'                                                                    => 'Statut ticket',
-    'post_comment'                                                                     => 'Poster commentaire',
-    'plugin'                                                                           => 'Plugin',
-    'edit_profile'                                                                     => 'Modifier profil',
-    'Send'                                                                             => 'VALIDER',
-    'no_article'                                                                       => 'Pas d\'article',
-    'profile_settings'                                                                 => 'Paramètres du profil',
-    'please_fill_all_required_feilds'                                                  => 'Merci de remplir les champs obligatoires.',
-    'successfully_replied'                                                             => 'Réponse envoyée',
-    'please_fill_some_data'                                                            => 'Merci de renseigner ces données!',
-    'profile_updated_sucessfully'                                                      => 'Profil mis à jour avec succès',
-    'password_updated_sucessfully'                                                     => 'Mot de passe mis à jour avec succès',
-    'password_was_not_updated_incorrect_old_password'                                  => 'Le mot de passe n\'a pas été mis à jour. Ancien mot de passe incorrect.',
-    'there_is_no_such_ticket_number'                                                   => 'Ce numéro de ticket n\'existe pas',
-    "email_didn't_match_with_ticket_number"                                            => "L'Email ne correspond pas au numéro de ticket",
-    'we_have_sent_you_a_link_by_email_please_click_on_that_link_to_view_ticket'        => 'Nous vous avons envoyé un lien par email. Merci de cliquer sur ce lien pour voir le ticket',
-    'no_records_on_publish_time'                                                       => 'Pas d\'enregistrements pour cette date de publication',
-    'your_details_send_to_system'                                                      => 'Vos détails à envoyer au système',
-    'your_details_can_not_send_to_system'                                              => 'Vos détails ne peuvent pas être envoyés dans le système',
-    'your_comment_posted'                                                              => 'Votre commentaire a été posté',
-    'sorry_not_processed'                                                              => 'Désolé, non traité',
-    'profile_updated_sucessfully'                                                      => 'Profil mis à jour avec succès',
-    'password_was_not_updated'                                                         => 'Le mot de passe n\'a pas été mis à jour',
+    'home' => 'Accueil',
+    'submit_a_ticket' => 'Soumettre un ticket',
+    'my_profile' => 'Mon profil',
+    'log_out' => 'Déconnexion',
+    'forgot_password' => 'Mot de passe oublié',
+    'create_account' => 'Créer compte',
+    'you_are_here' => 'Vous êtes ici',
+    'have_a_ticket' => 'Vous avez un ticket',
+    'check_ticket_status' => 'Vérifier le statut du ticket',
+    'choose_a_help_topic' => 'Choisissez une branche de support',
+    'ticket_status' => 'Statut ticket',
+    'post_comment' => 'Poster commentaire',
+    'plugin' => 'Plugin',
+    'edit_profile' => 'Modifier profil',
+    'Send' => 'VALIDER',
+    'no_article' => 'Pas d\'article',
+    'profile_settings' => 'Paramètres du profil',
+    'please_fill_all_required_feilds' => 'Merci de remplir les champs obligatoires.',
+    'successfully_replied' => 'Réponse envoyée',
+    'please_fill_some_data' => 'Merci de renseigner ces données!',
+    'profile_updated_sucessfully' => 'Profil mis à jour avec succès',
+    'password_updated_sucessfully' => 'Mot de passe mis à jour avec succès',
+    'password_was_not_updated_incorrect_old_password' => 'Le mot de passe n\'a pas été mis à jour. Ancien mot de passe incorrect.',
+    'there_is_no_such_ticket_number' => 'Ce numéro de ticket n\'existe pas',
+    "email_didn't_match_with_ticket_number" => "L'Email ne correspond pas au numéro de ticket",
+    'we_have_sent_you_a_link_by_email_please_click_on_that_link_to_view_ticket' => 'Nous vous avons envoyé un lien par email. Merci de cliquer sur ce lien pour voir le ticket',
+    'no_records_on_publish_time' => 'Pas d\'enregistrements pour cette date de publication',
+    'your_details_send_to_system' => 'Vos détails à envoyer au système',
+    'your_details_can_not_send_to_system' => 'Vos détails ne peuvent pas être envoyés dans le système',
+    'your_comment_posted' => 'Votre commentaire a été posté',
+    'sorry_not_processed' => 'Désolé, non traité',
+    'profile_updated_sucessfully' => 'Profil mis à jour avec succès',
+    'password_was_not_updated' => 'Le mot de passe n\'a pas été mis à jour',
     'sorry_your_ticket_token_has_expired_please_try_to_resend_the_ticket_link_request' => 'Désolé, le jeton de votre ticket a expiré! Essayez de renvoyer une demande de lien',
-    'sorry_you_are_not_allowed_token_expired'                                          => 'Désolé, vous n\'êtes pas autorisé. Le jeton a expiré!',
-    'thank_you_for_your_rating'                                                        => 'Merci pour votre avis!',
-    'your_ticket_has_been'                                                             => 'Votre ticket a été',
-    'failed_to_send_email_contact_administrator'                                       => 'Envoi d\'email échoué. Merci de contacter votre administrateur système',
+    'sorry_you_are_not_allowed_token_expired' => 'Désolé, vous n\'êtes pas autorisé. Le jeton a expiré!',
+    'thank_you_for_your_rating' => 'Merci pour votre avis!',
+    'your_ticket_has_been' => 'Votre ticket a été',
+    'failed_to_send_email_contact_administrator' => 'Envoi d\'email échoué. Merci de contacter votre administrateur système',
     /*
     * |---------------------------------------------------------------------------------------
       |API settings
@@ -1353,38 +1353,38 @@ return [
     * |
     */
 
-    'webhooks'                         => 'Webhooks',
+    'webhooks' => 'Webhooks',
     'enter_url_to_send_ticket_details' => 'Entrer l\'URL om envoyer les détails du ticket',
-    'API'                              => 'API',
-    'api_key'                          => 'Clé API',
-    'api_key_mandatory'                => 'Clé API obligatoire',
-    'api_configurations'               => 'Configurations API',
-    'generate_key'                     => 'Générer Clé',
-    'api_settings'                     => 'Paramètres API',
+    'API' => 'API',
+    'api_key' => 'Clé API',
+    'api_key_mandatory' => 'Clé API obligatoire',
+    'api_configurations' => 'Configurations API',
+    'generate_key' => 'Générer Clé',
+    'api_settings' => 'Paramètres API',
     /*
     *-----------------------------------------------------------------------------
     * Error log and debugging settings
     *--------------------------------------------------------------------------
     *
     */
-    'error-debug'                        => 'Logs d\'erreurs et débug',
-    'debug-options'                      => 'Options de débug',
-    'view-logs'                          => 'Voir logs d\'erreurs',
-    'not-authorised-error-debug'         => 'Vous n\'êtes pas autorisé à accéder à cette URL',
-    'error-debug-settings'               => 'Paramètres erreurs et débug',
-    'debugging'                          => 'Mode de débug',
-    'bugsnag-debugging'                  => 'Envoyer les rapports de crash de l\'app pour aider à améliorer Faveo',
+    'error-debug' => 'Logs d\'erreurs et débug',
+    'debug-options' => 'Options de débug',
+    'view-logs' => 'Voir logs d\'erreurs',
+    'not-authorised-error-debug' => 'Vous n\'êtes pas autorisé à accéder à cette URL',
+    'error-debug-settings' => 'Paramètres erreurs et débug',
+    'debugging' => 'Mode de débug',
+    'bugsnag-debugging' => 'Envoyer les rapports de crash de l\'app pour aider à améliorer Faveo',
     'error-debug-settings-saved-message' => 'Vos paramètres erreurs et débugging ont été enregistrés avec succès',
     'error-debug-settings-error-message' => 'Vous n\'avez effectué aucun changement dans les paramètres.',
-    'error-logs'                         => 'Logs d\'erreurs',
+    'error-logs' => 'Logs d\'erreurs',
     /*---------------------------------------------------------------------------------------
     *Latest update 16-06-2016
     *-----------------------------------------------------------------------------------
     */
     'that_email_is not_available_in_this_system' => 'Cet email n\'est pas disponible dans le système',
-    'use_subject'                                => 'Utiliser sujet',
-    'reopen'                                     => 'Réouvrir',
-    'invalid_attempt'                            => 'Tentative invalide',
+    'use_subject' => 'Utiliser sujet',
+    'reopen' => 'Réouvrir',
+    'invalid_attempt' => 'Tentative invalide',
 
     /**--------------------------------------------------------------------------------------------
      * Attachment Updated
@@ -1397,98 +1397,98 @@ return [
      * Latest update 27-07-2016
      * -----------------------------------------------------------------------------------
      */
-    'queue'  => 'Queue',
+    'queue' => 'Queue',
     'queues' => 'Queues',
     /*     * -------------------------------------------------------------------------------------------------
      * OTP  messages body to send to user while registering, resetting passwords
      * --------------------------------------------------------------------------------------------------
      */
-    'hello'                   => 'Bonjour',
-    'reset-link-msg'          => ",\r\nVoici le lien de remise à zero de votre mot de passe.\r\n",
-    'otp-for-your'            => ",\r\nOTP for your",
+    'hello' => 'Bonjour',
+    'reset-link-msg' => ",\r\nVoici le lien de remise à zero de votre mot de passe.\r\n",
+    'otp-for-your' => ",\r\nOTP for your",
     'account-verification-is' => 'account verification is',
-    'extra-text'              => ".\r\nYou can login to verify your account via OTP or just click on the link we've sent to your email address.",
-    'otp-not-sent'            => 'We faced some problem in sending OTP please try after some time.',
+    'extra-text' => ".\r\nYou can login to verify your account via OTP or just click on the link we've sent to your email address.",
+    'otp-not-sent' => 'We faced some problem in sending OTP please try after some time.',
     /*     * -------------------------------------------------------------------------------------------
      * Ticket number settings 03-08-2016
      * ------------------------------------------------------------------------------------------
      */
-    'format'               => 'Format',
+    'format' => 'Format',
     'ticket-number-format' => 'This setting is used to generate ticket numbers. Use hash signs (`#`) where digits are to be placed & dollar sign(‘$’) where characters are to be placed . Any other text in the number format will be preserved. ',
-    'ticket-number-type'   => 'Choose a sequence from which to derive new ticket numbers. The system has a incrementing sequence and a random sequence by default',
+    'ticket-number-type' => 'Choose a sequence from which to derive new ticket numbers. The system has a incrementing sequence and a random sequence by default',
     /*     * ----------------------------------------------------------------------------------------------------
      * Social media integration
      * ---------------------------------------------------------------------------------------------------------
      */
-    'client_id'     => 'Client id',
+    'client_id' => 'Client id',
     'client_secret' => 'Client secret',
-    'redirect'      => 'Redirect URL',
-    'details'       => 'Details',
-    'social-media'  => 'Social media',
+    'redirect' => 'Redirect URL',
+    'details' => 'Details',
+    'social-media' => 'Social media',
     /*     * ----------------------------------------------------------------------------------------------
      * Report
      * ----------------------------------------------------------------------------------------------
      */
-    'report'              => 'Report',
-    'Report'              => 'REPORT',
-    'start_date'          => 'Start date',
-    'end_date'            => 'End date',
-    'select'              => 'Select',
-    'generate'            => 'Generate',
-    'day'                 => 'Day',
-    'week'                => 'Week',
-    'month'               => 'Month',
+    'report' => 'Report',
+    'Report' => 'REPORT',
+    'start_date' => 'Start date',
+    'end_date' => 'End date',
+    'select' => 'Select',
+    'generate' => 'Generate',
+    'day' => 'Day',
+    'week' => 'Week',
+    'month' => 'Month',
     'Currnet_In_Progress' => 'CURRENT IN PROGRESS',
-    'Total_Created'       => 'TOTAL CREATED',
-    'Total_Reopened'      => 'TOTAL REOPENED',
-    'Total_Closed'        => 'TOTAL CLOSED',
-    'tabular'             => 'Tabular',
-    'reopened'            => 'Reopened',
+    'Total_Created' => 'TOTAL CREATED',
+    'Total_Reopened' => 'TOTAL REOPENED',
+    'Total_Closed' => 'TOTAL CLOSED',
+    'tabular' => 'Tabular',
+    'reopened' => 'Reopened',
     /* ---------------------------------------------------------------------------------------
      * Ticket Priority
      * -----------------------------------------------------------------------------------
      */
-    'ticket_priority'                                           => 'Priorité du ticket',
-    'priority'                                                  => 'Priorité',
-    'priority_desc'                                             => 'Description de la priorité',
-    'priority_urgency'                                          => 'Urgence de la priorité',
-    'priority_id'                                               => 'Ìdentifiant de la priorité',
-    'priority_color'                                            => 'Couleur de la priorité',
-    'ispublic'                                                  => 'Publique',
-    'is_default'                                                => 'Par défaut',
-    'create_ticket_priority'                                    => 'Créer une priorité de ticket',
-    'agent_notes'                                               => 'Notes d\'agent',
-    'select_priority'                                           => 'Sélectionner une priorité',
-    'normal'                                                    => 'Normale',
-    'ispublic'                                                  => 'Visibilité',
-    'make-default-priority'                                     => 'Make default priority',
-    'priority_successfully_created'                             => 'La priorité a été créée avec succès',
-    'priority_successfully_updated'                             => 'La priorité a été mise à jour avec succès',
-    'delete_successfully'                                       => 'Delete successfully',
-    'user_priority_status'                                      => 'Statut des priorités utilisateur',
-    'current'                                                   => 'Courrant : ',
+    'ticket_priority' => 'Priorité du ticket',
+    'priority' => 'Priorité',
+    'priority_desc' => 'Description de la priorité',
+    'priority_urgency' => 'Urgence de la priorité',
+    'priority_id' => 'Ìdentifiant de la priorité',
+    'priority_color' => 'Couleur de la priorité',
+    'ispublic' => 'Publique',
+    'is_default' => 'Par défaut',
+    'create_ticket_priority' => 'Créer une priorité de ticket',
+    'agent_notes' => 'Notes d\'agent',
+    'select_priority' => 'Sélectionner une priorité',
+    'normal' => 'Normale',
+    'ispublic' => 'Visibilité',
+    'make-default-priority' => 'Make default priority',
+    'priority_successfully_created' => 'La priorité a été créée avec succès',
+    'priority_successfully_updated' => 'La priorité a été mise à jour avec succès',
+    'delete_successfully' => 'Delete successfully',
+    'user_priority_status' => 'Statut des priorités utilisateur',
+    'current' => 'Courrant : ',
     'active_user_can_select_the_priority_while_creating_ticket' => 'Les utilisateurs actifs peuvent selectionner une priorité lors de la création d\'un ticket.',
 
     /* --------------------------------------------------------------------------------------------
      * Approval Updated
      * --------------------------------------------------------------------------------------------
      */
-    'approval'             => 'Approbation',
-    'approval_tickets'     => 'Tickets approuvés',
-    'approve'              => 'Approuver',
-    'approval_request'     => 'Requete d\'approbation',
+    'approval' => 'Approbation',
+    'approval_tickets' => 'Tickets approuvés',
+    'approve' => 'Approuver',
+    'approval_request' => 'Requete d\'approbation',
     'approvel_ticket_list' => 'Liste des tickets à approuver',
 
-    'approval_settings'                      => 'Configuration de l\'approbation',
-    'close_all_ticket_for_approval'          => 'Fermer tous les tickets pour approbation',
+    'approval_settings' => 'Configuration de l\'approbation',
+    'close_all_ticket_for_approval' => 'Fermer tous les tickets pour approbation',
     'approval_settings-created-successfully' => 'La configuration d\'approbation a été créée avec succès',
 
     /* --------------------------------------------------------------------------------------------
      * Followup Updated
      * --------------------------------------------------------------------------------------------
      */
-    'followup'              => 'Suivre',
-    'followup_tickets'      => 'Tickets suivi',
+    'followup' => 'Suivre',
+    'followup_tickets' => 'Tickets suivi',
     'followup_Notification' => 'Notification de suivi',
 
     /*
@@ -1501,64 +1501,64 @@ return [
      * User Module
      * --------------------------------------------------------------------------------------------
      */
-    'agent_report'                                                 => 'Rapport d\'agent',
-    'assign_tickets'                                               => 'Attribuer des tickets',
-    'delete_agent'                                                 => 'Supprimer un agent',
-    'delete_user'                                                  => 'Supprimer un user',
-    'confirm_deletion'                                             => 'Confirmer la suppression',
-    'delete_all_content'                                           => 'Supprimer tous les contenus',
-    'agent_profile'                                                => 'Profil d\'agent',
-    'change_role_to_admin'                                         => 'Changer le rôle en admin',
-    'change_role_to_user'                                          => 'Changer le rôle en utilisateur',
-    'change_role_to_agent'                                         => 'Changer le rôle en agent',
-    'change_password'                                              => 'Changer le mot de passe',
-    'role_change'                                                  => 'Changer le rôle',
-    'password_generator'                                           => 'Génerateur de mot de passe',
-    'depertment'                                                   => 'Département',
-    'duetoday'                                                     => 'A faire aujourd\'hui',
-    'today-due_tickets'                                            => 'Tickets a faire aujourd\'hui',
-    'password_change_successfully'                                 => 'Mot de passe modifié avec succès',
-    'role_change_successfully'                                     => 'Rôle modifié avec succès',
-    'user_delete_successfully'                                     => 'Utilisation supprimé avec succès',
-    'agent_delete_successfully'                                    => 'Agent supprimé avec succès',
-    'select_another_agent'                                         => 'Sélectionner un autre agent',
+    'agent_report' => 'Rapport d\'agent',
+    'assign_tickets' => 'Attribuer des tickets',
+    'delete_agent' => 'Supprimer un agent',
+    'delete_user' => 'Supprimer un user',
+    'confirm_deletion' => 'Confirmer la suppression',
+    'delete_all_content' => 'Supprimer tous les contenus',
+    'agent_profile' => 'Profil d\'agent',
+    'change_role_to_admin' => 'Changer le rôle en admin',
+    'change_role_to_user' => 'Changer le rôle en utilisateur',
+    'change_role_to_agent' => 'Changer le rôle en agent',
+    'change_password' => 'Changer le mot de passe',
+    'role_change' => 'Changer le rôle',
+    'password_generator' => 'Génerateur de mot de passe',
+    'depertment' => 'Département',
+    'duetoday' => 'A faire aujourd\'hui',
+    'today-due_tickets' => 'Tickets a faire aujourd\'hui',
+    'password_change_successfully' => 'Mot de passe modifié avec succès',
+    'role_change_successfully' => 'Rôle modifié avec succès',
+    'user_delete_successfully' => 'Utilisation supprimé avec succès',
+    'agent_delete_successfully' => 'Agent supprimé avec succès',
+    'select_another_agent' => 'Sélectionner un autre agent',
     'agent_delete_successfully_and_ticket_assign_to_another_agent' => 'Agent supprimé avec succès et les tickets ont été assignés a un autre agent',
-    'deleted_user'                                                 => 'Utilisateurs supprimés',
-    'deleted_user_directory'                                       => 'Dossier d\'utilisateurs supprimés',
-    'restore'                                                      => 'Restaurer',
-    'user_restore_successfully'                                    => 'Utilisateur restauré avec succès',
+    'deleted_user' => 'Utilisateurs supprimés',
+    'deleted_user_directory' => 'Dossier d\'utilisateurs supprimés',
+    'restore' => 'Restaurer',
+    'user_restore_successfully' => 'Utilisateur restauré avec succès',
 
     /*** updates 28-11-2016***/
     'apply' => 'Appliquer',
 
     /* updates 2-12-2016 **/
-    'sort-by'                      => 'Trier par',
-    'created-at'                   => 'Créé a',
-    'or'                           => 'ou',
-    'activate'                     => 'Activer',
-    'system-email-not-configured'  => 'Nous ne pouvons pas traiter la demande d\'email car le système n\'a pas de email configuré pour l\'envoi de courrier. Veuillez contacter et signaler a l\'administrateur système.',
-    'assign-ticket'                => 'Tickets assignés',
-    'can-not-inactive-group'       => 'Impossible de rendre le groupe inactif car il contient des agents. Veuillez attribuer ces agents à un autre groupe et réessayer.',
+    'sort-by' => 'Trier par',
+    'created-at' => 'Créé a',
+    'or' => 'ou',
+    'activate' => 'Activer',
+    'system-email-not-configured' => 'Nous ne pouvons pas traiter la demande d\'email car le système n\'a pas de email configuré pour l\'envoi de courrier. Veuillez contacter et signaler a l\'administrateur système.',
+    'assign-ticket' => 'Tickets assignés',
+    'can-not-inactive-group' => 'Impossible de rendre le groupe inactif car il contient des agents. Veuillez attribuer ces agents à un autre groupe et réessayer.',
     'internal-note-has-been-added' => 'Note interne ajoutée au ticket',
-    'active-users'                 => 'Utilisateurs actifs',
-    'deleted-users'                => 'Utilisateurs supprimés',
-    'view-option'                  => 'Voir les options',
-    'accoutn-not-verified'         => 'Le compote utilisateur n\'est pas vérifié',
-    'enabled'                      => 'Activé',
-    'disabled'                     => 'Désactivé',
-    'user-account-is-deleted'      => 'Ce compte utilisateur a été supprimé.',
-    'restore-user'                 => 'Restaurer le compte utilisateur',
-    'delete-account-caution-info'  => 'Veuillez noter que ce compte peut toujours contenir des billets ouverts dans le système.',
-    'reply-can-not-be-empty'       => 'La réponse ne peut pas être vide. Veuillez entrer votre réponse.',
+    'active-users' => 'Utilisateurs actifs',
+    'deleted-users' => 'Utilisateurs supprimés',
+    'view-option' => 'Voir les options',
+    'accoutn-not-verified' => 'Le compote utilisateur n\'est pas vérifié',
+    'enabled' => 'Activé',
+    'disabled' => 'Désactivé',
+    'user-account-is-deleted' => 'Ce compte utilisateur a été supprimé.',
+    'restore-user' => 'Restaurer le compte utilisateur',
+    'delete-account-caution-info' => 'Veuillez noter que ce compte peut toujours contenir des billets ouverts dans le système.',
+    'reply-can-not-be-empty' => 'La réponse ne peut pas être vide. Veuillez entrer votre réponse.',
 
     //update 18-12-2016
     'account-created-contact-admin-as-we-were-not-able-to-send-opt' => 'Votre compte a été créé avec succès. Veuillez contacter admin pour l\'activation du compte car nous n\'avons pas pu vous envoyer un code OPT.',
     //update 19-12-2016
-    'only-agents'    => 'Agent users',
-    'only-users'     => 'Clients users',
-    'banned-users'   => 'Utilisateurs bannis',
+    'only-agents' => 'Agent users',
+    'only-users' => 'Clients users',
+    'banned-users' => 'Utilisateurs bannis',
     'inactive-users' => 'Utilisateurs inactifs',
-    'all-users'      => 'Tous les utilisateurs',
+    'all-users' => 'Tous les utilisateurs',
     //update 21-12-2016
     'selected-user-is-already-the-owner' => 'L\'utilisateur sélectionné est déjà le propriétaire du ticket.',
     //updated 15-5-2017
diff --git a/resources/lang/fr/pagination.php b/resources/lang/fr/pagination.php
index fc82e5190..092be1207 100644
--- a/resources/lang/fr/pagination.php
+++ b/resources/lang/fr/pagination.php
@@ -14,5 +14,5 @@ return [
      */
 
     'previous' => '&laquo; Précédent',
-    'next'     => 'Suivant &raquo;',
+    'next' => 'Suivant &raquo;',
 ];
diff --git a/resources/lang/fr/passwords.php b/resources/lang/fr/passwords.php
index 9351bd7e8..6b26b78e2 100644
--- a/resources/lang/fr/passwords.php
+++ b/resources/lang/fr/passwords.php
@@ -14,8 +14,8 @@ return [
      */
 
     'password' => 'Les mots de passe doivent contenir au moins six caractères pour pouvoir être confirmés.',
-    'user'     => "Nous n'avons pu trouver d'utilisateur avec cette adresse email.",
-    'token'    => 'Ce jeton de réinitialisation de mot de passe est invalide.',
-    'sent'     => 'Nous vous avons envoyé votre lien de réinitialisation par email!',
-    'reset'    => 'Votre mot de passe a été réinitialisé',
+    'user' => "Nous n'avons pu trouver d'utilisateur avec cette adresse email.",
+    'token' => 'Ce jeton de réinitialisation de mot de passe est invalide.',
+    'sent' => 'Nous vous avons envoyé votre lien de réinitialisation par email!',
+    'reset' => 'Votre mot de passe a été réinitialisé',
 ];
diff --git a/resources/lang/fr/validation.php b/resources/lang/fr/validation.php
index 0322db870..d7897e97b 100644
--- a/resources/lang/fr/validation.php
+++ b/resources/lang/fr/validation.php
@@ -13,65 +13,65 @@ return [
       |
      */
 
-    'accepted'   => 'Le :attribute doit être accepté.',
+    'accepted' => 'Le :attribute doit être accepté.',
     'active_url' => 'Le :attribute n\'est pas une URL valide.',
-    'after'      => 'Le :attribute doit être une date après la date :date.',
-    'alpha'      => 'Le :attribute ne peut contenir que des lettres.',
+    'after' => 'Le :attribute doit être une date après la date :date.',
+    'alpha' => 'Le :attribute ne peut contenir que des lettres.',
     'alpha_dash' => 'Le :attribute ne peut contenir que des lettres, des nombres, et des tirets.',
-    'alpha_num'  => 'Le :attribute may ne peut contenir que des lettres et des nombres.',
-    'array'      => 'Le :attribute doit être un tableau.',
-    'before'     => 'Le :attribute doit être une date avant la date :date.',
-    'between'    => [
+    'alpha_num' => 'Le :attribute may ne peut contenir que des lettres et des nombres.',
+    'array' => 'Le :attribute doit être un tableau.',
+    'before' => 'Le :attribute doit être une date avant la date :date.',
+    'between' => [
         'numeric' => 'Le :attribute doit être entre :min et :max.',
-        'file'    => 'Le :attribute doit être entre :min et :max ko.',
-        'string'  => 'Le :attribute doit être entre :min et :max caractères.',
-        'array'   => 'Le :attribute doit avoir entre :min et :max éléments.',
+        'file' => 'Le :attribute doit être entre :min et :max ko.',
+        'string' => 'Le :attribute doit être entre :min et :max caractères.',
+        'array' => 'Le :attribute doit avoir entre :min et :max éléments.',
     ],
-    'boolean'        => 'Le :attribute champ doit être true ou false.',
-    'confirmed'      => 'Le :attribute confirmation ne correspond pas.',
-    'date'           => 'Le :attribute n\'est pas une date valide.',
-    'date_format'    => 'Le :attribute ne correspond pas au format :format.',
-    'different'      => 'Le :attribute et :other doivent être différents.',
-    'digits'         => 'Le :attribute doit être composé de :digits numéros.',
+    'boolean' => 'Le :attribute champ doit être true ou false.',
+    'confirmed' => 'Le :attribute confirmation ne correspond pas.',
+    'date' => 'Le :attribute n\'est pas une date valide.',
+    'date_format' => 'Le :attribute ne correspond pas au format :format.',
+    'different' => 'Le :attribute et :other doivent être différents.',
+    'digits' => 'Le :attribute doit être composé de :digits numéros.',
     'digits_between' => 'Le :attribute doit être entre :min et :max numéros.',
-    'email'          => 'Le :attribute doit être une adresse email valide.',
-    'filled'         => 'Le :attribute field is required.',
-    'exists'         => 'Le :attribute sélectionné est invalide.',
-    'image'          => 'Le :attribute doit être une image.',
-    'in'             => 'Le :attribute sélectionné est invalide.',
-    'integer'        => 'Le :attribute doit être un entier.',
-    'ip'             => 'Le :attribute doit être une adresse IP valide.',
-    'max'            => [
+    'email' => 'Le :attribute doit être une adresse email valide.',
+    'filled' => 'Le :attribute field is required.',
+    'exists' => 'Le :attribute sélectionné est invalide.',
+    'image' => 'Le :attribute doit être une image.',
+    'in' => 'Le :attribute sélectionné est invalide.',
+    'integer' => 'Le :attribute doit être un entier.',
+    'ip' => 'Le :attribute doit être une adresse IP valide.',
+    'max' => [
         'numeric' => 'Le :attribute ne peut pas être plus grand que :max.',
-        'file'    => 'Le :attribute ne peut pas être plus grand que :max Ko.',
-        'string'  => 'Le :attribute ne peut pas être plus grand que :max caractères.',
-        'array'   => 'Le :attribute ne peut pas avoir plus de :max éléments.',
+        'file' => 'Le :attribute ne peut pas être plus grand que :max Ko.',
+        'string' => 'Le :attribute ne peut pas être plus grand que :max caractères.',
+        'array' => 'Le :attribute ne peut pas avoir plus de :max éléments.',
     ],
     'mimes' => 'Le :attribute doit être un fichier de type: :values.',
-    'min'   => [
+    'min' => [
         'numeric' => 'Le :attribute doit être au moins :min.',
-        'file'    => 'Le :attribute doit être au moins :min ko.',
-        'string'  => 'Le :attribute doit être au moins :min caractères.',
-        'array'   => 'Le :attribute doit au moins avoir :min éléments.',
+        'file' => 'Le :attribute doit être au moins :min ko.',
+        'string' => 'Le :attribute doit être au moins :min caractères.',
+        'array' => 'Le :attribute doit au moins avoir :min éléments.',
     ],
-    'not_in'               => 'Le :attribute sélectionné est invalide.',
-    'numeric'              => 'Le :attribute doit être un nombre.',
-    'regex'                => 'Le format de :attribute est invalide.',
-    'required'             => 'Le champ :attribute est obligatoire.',
-    'required_if'          => 'Le champ :a formatttribute est requis lorsque :other est :value.',
-    'required_with'        => 'Le champ :attribute est requis lorsque :values is present.',
-    'required_with_all'    => 'Le champ :attribute est requis lorsque :values is present.',
-    'required_without'     => 'Le champ :attribute est requis lorsque :values is not present.',
+    'not_in' => 'Le :attribute sélectionné est invalide.',
+    'numeric' => 'Le :attribute doit être un nombre.',
+    'regex' => 'Le format de :attribute est invalide.',
+    'required' => 'Le champ :attribute est obligatoire.',
+    'required_if' => 'Le champ :a formatttribute est requis lorsque :other est :value.',
+    'required_with' => 'Le champ :attribute est requis lorsque :values is present.',
+    'required_with_all' => 'Le champ :attribute est requis lorsque :values is present.',
+    'required_without' => 'Le champ :attribute est requis lorsque :values is not present.',
     'required_without_all' => 'Le champ :attribute est requis lorsque pas de :values sont présents.',
-    'same'                 => 'Le champ :attribute et :other doivent correspondre.',
-    'size'                 => [
+    'same' => 'Le champ :attribute et :other doivent correspondre.',
+    'size' => [
         'numeric' => 'Le :attribute doit être de :size.',
-        'file'    => 'Le :attribute doit être de :size ko.',
-        'string'  => 'Le :attribute doit être de :size caractères.',
-        'array'   => 'Le :attribute doit contenir :size éléments.',
+        'file' => 'Le :attribute doit être de :size ko.',
+        'string' => 'Le :attribute doit être de :size caractères.',
+        'array' => 'Le :attribute doit contenir :size éléments.',
     ],
-    'unique'   => 'Le :attribute ha déjà été pris.',
-    'url'      => 'Le format de :attribute est invalide.',
+    'unique' => 'Le :attribute ha déjà été pris.',
+    'url' => 'Le format de :attribute est invalide.',
     'timezone' => 'Le :attribute doit être une zone valide.',
     /*
       |--------------------------------------------------------------------------
diff --git a/resources/lang/it/lang.php b/resources/lang/it/lang.php
index 9e590dafb..f4123af7b 100644
--- a/resources/lang/it/lang.php
+++ b/resources/lang/it/lang.php
@@ -17,99 +17,99 @@ return [
       |   Error
       |--------------------------------------
      */
-    'success'                                                        => 'Successo',
-    'fails'                                                          => 'Fallito',
-    'alert'                                                          => 'Avviso',
-    'warning'                                                        => 'Attenzione',
-    'required-error'                                                 => 'Per favore compila tutti i campi richiesti',
-    'invalid'                                                        => 'ID utente o password sbagliate',
-    'sorry_something_went_wrong'                                     => 'Ci dispiace, qualcosa è andato storto',
-    'were_working_on_it_and_well_get_it_fixed_as_soon_as_we_can'     => 'Ci stiamo lavorando e risolveremo il problema quanto prima.',
+    'success' => 'Successo',
+    'fails' => 'Fallito',
+    'alert' => 'Avviso',
+    'warning' => 'Attenzione',
+    'required-error' => 'Per favore compila tutti i campi richiesti',
+    'invalid' => 'ID utente o password sbagliate',
+    'sorry_something_went_wrong' => 'Ci dispiace, qualcosa è andato storto',
+    'were_working_on_it_and_well_get_it_fixed_as_soon_as_we_can' => 'Ci stiamo lavorando e risolveremo il problema quanto prima.',
     'we_are_sorry_but_the_page_you_are_looking_for_can_not_be_found' => 'Ci dispiace, la pagina che stai cercando non esiste.',
-    'go_back'                                                        => 'Torna indietro',
-    'the_board_is_offline'                                           => 'Il sistema è offline',
-    'error_establishing_connection_to_database'                      => 'Impossibile stabilire la connessione al database',
-    'unauthorized_access'                                            => 'Accesso non autorizzato',
-    'not-autherised'                                                 => 'Non sei autorizzato',
-    'otp-not-matched'                                                => 'Oops! Il codice OTP che hai inserito non corrisponde a quello che ti abbiamo spedito.',
-    'otp-invalid'                                                    => 'Il codice OTP deve essere un numero a 6 cifre.',
-    'otp-input-title'                                                => 'Inserisci il codice OTP di 6 cifre.',
-    'otp-expired'                                                    => 'Il tuo codice OTP è scaduto.<br/> Clicca su "Ricevi OTP" per ricevere un nuovo codice OTP sul tuo cellulare.',
-    'resend-otp-title'                                               => 'Clicca qui per reinviare il codice OTP',
+    'go_back' => 'Torna indietro',
+    'the_board_is_offline' => 'Il sistema è offline',
+    'error_establishing_connection_to_database' => 'Impossibile stabilire la connessione al database',
+    'unauthorized_access' => 'Accesso non autorizzato',
+    'not-autherised' => 'Non sei autorizzato',
+    'otp-not-matched' => 'Oops! Il codice OTP che hai inserito non corrisponde a quello che ti abbiamo spedito.',
+    'otp-invalid' => 'Il codice OTP deve essere un numero a 6 cifre.',
+    'otp-input-title' => 'Inserisci il codice OTP di 6 cifre.',
+    'otp-expired' => 'Il tuo codice OTP è scaduto.<br/> Clicca su "Ricevi OTP" per ricevere un nuovo codice OTP sul tuo cellulare.',
+    'resend-otp-title' => 'Clicca qui per reinviare il codice OTP',
     /*
       |--------------------------------------
       |   Login Page
       |--------------------------------------
      */
-    'login_to_start_your_session'        => 'Collegati per cominciare la tua sessione',
-    'login'                              => 'Accedi',
-    'remember'                           => 'Ricordami',
-    'signmein'                           => 'Iscrivimi',
-    'iforgot'                            => 'Ho dimenticato la password',
-    'email_address'                      => 'Indirizzo email',
-    'password'                           => 'Password',
-    'password_confirmation'              => 'Conferma password',
-    'woops'                              => 'Whoops!',
-    'theirisproblem'                     => 'Ci sono problemi con ciò che hai inserito.',
-    'login'                              => 'Accedi',
-    'e-mail'                             => 'E-mail',
-    'reg_new_member'                     => 'Registra un nuovo membro',
+    'login_to_start_your_session' => 'Collegati per cominciare la tua sessione',
+    'login' => 'Accedi',
+    'remember' => 'Ricordami',
+    'signmein' => 'Iscrivimi',
+    'iforgot' => 'Ho dimenticato la password',
+    'email_address' => 'Indirizzo email',
+    'password' => 'Password',
+    'password_confirmation' => 'Conferma password',
+    'woops' => 'Whoops!',
+    'theirisproblem' => 'Ci sono problemi con ciò che hai inserito.',
+    'login' => 'Accedi',
+    'e-mail' => 'E-mail',
+    'reg_new_member' => 'Registra un nuovo membro',
     'this_account_is_currently_inactive' => 'Questo account non è attualmente attivo!',
-    'not-registered'                     => 'Email/utente non registrati',
-    'verify'                             => 'Verifica',
-    'enter-otp'                          => 'Inserisci OTP',
-    'did-not-recive-code'                => 'Non hai ricevuto il codice?',
-    'resend_otp'                         => 'Ricevi OTP',
-    'verify-screen-msg'                  => 'Il tuo account non è attualmente attivo.<br/>Per attivarlo, per favore inserisci il codice OTP che abbiamo inviato',
-    'otp-sent'                           => 'Abbiamo un inviato un codice OTP al tuo numero.',
-    'verify-number'                      => 'Verifica numero',
-    'get-verify-message'                 => 'Inserisci il codice OTP che abbiamo inviato al tuo numero.',
-    'number-verification-sussessfull'    => 'Il tuo numero è stato verificato correttamente, per favore attendi. Stiamo aggiornando il tuo profilo.',
-    'enter_your_email_here'              => 'Inserisci la tua mail',
+    'not-registered' => 'Email/utente non registrati',
+    'verify' => 'Verifica',
+    'enter-otp' => 'Inserisci OTP',
+    'did-not-recive-code' => 'Non hai ricevuto il codice?',
+    'resend_otp' => 'Ricevi OTP',
+    'verify-screen-msg' => 'Il tuo account non è attualmente attivo.<br/>Per attivarlo, per favore inserisci il codice OTP che abbiamo inviato',
+    'otp-sent' => 'Abbiamo un inviato un codice OTP al tuo numero.',
+    'verify-number' => 'Verifica numero',
+    'get-verify-message' => 'Inserisci il codice OTP che abbiamo inviato al tuo numero.',
+    'number-verification-sussessfull' => 'Il tuo numero è stato verificato correttamente, per favore attendi. Stiamo aggiornando il tuo profilo.',
+    'enter_your_email_here' => 'Inserisci la tua mail',
     /*
       |--------------------------------------
       |   Register Page
       |--------------------------------------
      */
-    'registration'                                                                                => 'Registrazione',
-    'full_name'                                                                                   => 'Nome completo',
-    'firstname'                                                                                   => 'Nome',
-    'lastname'                                                                                    => 'Cognome',
-    'profilepicture'                                                                              => 'Foto del profilo',
-    'oldpassword'                                                                                 => 'Vecchia password',
-    'newpassword'                                                                                 => 'Nuova password',
-    'retype_password'                                                                             => 'Reinserisci password',
-    'i_agree_to_the'                                                                              => 'Concordo con',
-    'terms'                                                                                       => 'termini',
-    'register'                                                                                    => 'Registrati',
-    'i_already_have_a_membership'                                                                 => 'Sono già registrato',
-    'see-profile1'                                                                                => 'Clicca qui per vedere il profilo di ',
-    'see-profile2'                                                                                => '',
-    'activate_your_account_click_on_Link_that_send_to_your_mail'                                  => 'Attiva il tuo account! Clicca sul link che abbiamo spedito alla tua email',
-    'activate_your_account_click_on_Link_that_send_to_your_mail_and_moble'                        => 'Attiva il tuo account! Clicca sul link che abbiamo spedito alla tua email o collegati con il tuo account ed inserisci il codice OTP che abbiamo inviato sul tuo cellulare',
+    'registration' => 'Registrazione',
+    'full_name' => 'Nome completo',
+    'firstname' => 'Nome',
+    'lastname' => 'Cognome',
+    'profilepicture' => 'Foto del profilo',
+    'oldpassword' => 'Vecchia password',
+    'newpassword' => 'Nuova password',
+    'retype_password' => 'Reinserisci password',
+    'i_agree_to_the' => 'Concordo con',
+    'terms' => 'termini',
+    'register' => 'Registrati',
+    'i_already_have_a_membership' => 'Sono già registrato',
+    'see-profile1' => 'Clicca qui per vedere il profilo di ',
+    'see-profile2' => '',
+    'activate_your_account_click_on_Link_that_send_to_your_mail' => 'Attiva il tuo account! Clicca sul link che abbiamo spedito alla tua email',
+    'activate_your_account_click_on_Link_that_send_to_your_mail_and_moble' => 'Attiva il tuo account! Clicca sul link che abbiamo spedito alla tua email o collegati con il tuo account ed inserisci il codice OTP che abbiamo inviato sul tuo cellulare',
     'activate_your_account_click_on_Link_that_send_to_your_mail_sms_plugin_inactive_or_not_setup' => 'Account creato, per favore contatta l\'amministratore poichè non siamo riusciti a spedire il codice OTP sul tuo cellulare e la mail al tuo indirizzo.',
-    'this_field_do_not_match_our_records'                                                         => 'Questo campo non corrisponde ai nostri archivi.',
-    'we_have_e-mailed_your_password_reset_link'                                                   => 'Abbiamo spedito per email il link di reset password!',
-    "we_can't_find_a_user_with_that_e-mail_address"                                               => "Non riusciamo a trovare un utente con quell\'indirizzo email.",
+    'this_field_do_not_match_our_records' => 'Questo campo non corrisponde ai nostri archivi.',
+    'we_have_e-mailed_your_password_reset_link' => 'Abbiamo spedito per email il link di reset password!',
+    "we_can't_find_a_user_with_that_e-mail_address" => "Non riusciamo a trovare un utente con quell\'indirizzo email.",
     /*
       |--------------------------------------
       |   Reset Password Page
       |--------------------------------------
      */
-    'reset_password'              => 'Resetta la password',
+    'reset_password' => 'Resetta la password',
     'password-reset-successfully' => 'La tua password è stata resettata. Collegati con la nuova password',
-    'password-can-not-reset'      => 'Non è stato possibile resettare la password, per favore riprova più tardi.',
+    'password-can-not-reset' => 'Non è stato possibile resettare la password, per favore riprova più tardi.',
     /*
       |--------------------------------------
       |   Forgot Password Page
       |--------------------------------------
      */
-    'i_know_my_password'            => 'Conosco la mia password',
-    'recover_passord'               => 'Recupera password',
-    'send_password_reset_link'      => 'Invia link per il reset della password',
+    'i_know_my_password' => 'Conosco la mia password',
+    'recover_passord' => 'Recupera password',
+    'send_password_reset_link' => 'Invia link per il reset della password',
     'enter_email_to_reset_password' => 'Inserisci email per il reset della password',
-    'link'                          => 'Link',
-    'email_or_mobile'               => 'Email o cellulare',
+    'link' => 'Link',
+    'email_or_mobile' => 'Email o cellulare',
     /*
       |----------------------------------------------------------------------------------------
       | Emails Pages [English(en)]
@@ -126,117 +126,117 @@ return [
       |  Emails Create Page
       |--------------------------------------
      */
-    'emails'                                                                           => 'Lista email',
-    'incoming_emails'                                                                  => 'Email in arrivo',
-    'reuired_authentication'                                                           => 'Autenticazione richiesta',
-    'fetching_email_via_imap'                                                          => 'Caricamento email via IMAP',
-    'create_email'                                                                     => 'Crea email',
-    'email_address'                                                                    => 'Indirizzo email',
-    'email_name'                                                                       => 'Nome email',
-    'help_topic'                                                                       => 'Area di supporto',
-    'auto_response'                                                                    => 'Auto risponditore',
-    'host_name'                                                                        => 'Host',
-    'port_number'                                                                      => 'Porta',
-    'mail_box_protocol'                                                                => 'Protocollo casella Mail',
-    'authentication_required'                                                          => 'Autenticazione richiesta',
-    'yes'                                                                              => 'Si',
-    'no'                                                                               => 'No',
-    'header_spoofing'                                                                  => 'Header Spoofing',
-    'allow_for_this_email'                                                             => 'Permetti per questa email',
-    'imap_config'                                                                      => 'Configurazione IMAP',
-    'email_information_and_settings'                                                   => 'Informazioni e parametri email',
-    'incoming_email_information'                                                       => 'Parametri posta in entrata',
-    'outgoing_email_information'                                                       => 'Parametri posta in uscita',
-    'new_ticket_settings'                                                              => 'Settaggi Nuovo Ticket',
-    'protocol'                                                                         => 'Protocollo',
-    'fetching_protocol'                                                                => 'Protocollo',
-    'transfer_protocol'                                                                => 'Protocollo',
-    'from_name'                                                                        => 'Nome mittente',
-    'add_an_email'                                                                     => 'Aggiungi email',
-    'edit_an_email'                                                                    => 'Modifica email',
-    'disable_for_this_email_address'                                                   => 'Disabilita per questo indirizzo email ',
-    'validate_certificates_from_tls_or_ssl_server'                                     => 'Valida certificato TLS/SSL',
-    'authentication'                                                                   => 'Autenticazione',
+    'emails' => 'Lista email',
+    'incoming_emails' => 'Email in arrivo',
+    'reuired_authentication' => 'Autenticazione richiesta',
+    'fetching_email_via_imap' => 'Caricamento email via IMAP',
+    'create_email' => 'Crea email',
+    'email_address' => 'Indirizzo email',
+    'email_name' => 'Nome email',
+    'help_topic' => 'Area di supporto',
+    'auto_response' => 'Auto risponditore',
+    'host_name' => 'Host',
+    'port_number' => 'Porta',
+    'mail_box_protocol' => 'Protocollo casella Mail',
+    'authentication_required' => 'Autenticazione richiesta',
+    'yes' => 'Si',
+    'no' => 'No',
+    'header_spoofing' => 'Header Spoofing',
+    'allow_for_this_email' => 'Permetti per questa email',
+    'imap_config' => 'Configurazione IMAP',
+    'email_information_and_settings' => 'Informazioni e parametri email',
+    'incoming_email_information' => 'Parametri posta in entrata',
+    'outgoing_email_information' => 'Parametri posta in uscita',
+    'new_ticket_settings' => 'Settaggi Nuovo Ticket',
+    'protocol' => 'Protocollo',
+    'fetching_protocol' => 'Protocollo',
+    'transfer_protocol' => 'Protocollo',
+    'from_name' => 'Nome mittente',
+    'add_an_email' => 'Aggiungi email',
+    'edit_an_email' => 'Modifica email',
+    'disable_for_this_email_address' => 'Disabilita per questo indirizzo email ',
+    'validate_certificates_from_tls_or_ssl_server' => 'Valida certificato TLS/SSL',
+    'authentication' => 'Autenticazione',
     'incoming_email_connection_failed_please_check_email_credentials_or_imap_settings' => 'Connessione posta in entrata fallita! Per favore controlla credenziali e parametri',
-    'outgoing_email_connection_failed'                                                 => 'Connessione posta in uscita fallita! Per favore controlla credenziali e parametri',
-    'you_cannot_delete_system_default_email'                                           => 'Non puoi cancellare l\'email di default di sistema',
-    'email_deleted_sucessfully'                                                        => 'Email cancellata',
-    'email_can_not_delete'                                                             => 'Impossibile cancellare email',
-    'outgoing_email_failed'                                                            => 'Invio email fallito',
-    'system-email-not-configured'                                                      => 'Non è possibile processare la richiesta mail in quanto il sistema non ha email configurate per l\'invio. Per favore contatta l\'amministratore di sistema.',
+    'outgoing_email_connection_failed' => 'Connessione posta in uscita fallita! Per favore controlla credenziali e parametri',
+    'you_cannot_delete_system_default_email' => 'Non puoi cancellare l\'email di default di sistema',
+    'email_deleted_sucessfully' => 'Email cancellata',
+    'email_can_not_delete' => 'Impossibile cancellare email',
+    'outgoing_email_failed' => 'Invio email fallito',
+    'system-email-not-configured' => 'Non è possibile processare la richiesta mail in quanto il sistema non ha email configurate per l\'invio. Per favore contatta l\'amministratore di sistema.',
     /*
       |--------------------------------------
       |  Ban Emails Create Page
       |--------------------------------------
      */
-    'ban_lists'                        => 'Lista ban',
-    'ban_email'                        => 'Banna email',
-    'banlists'                         => 'Liste ban',
-    'ban_status'                       => 'Stato ban',
-    'version'                          => 'Versione',
-    'list_of_banned_emails'            => 'Lista email bannate',
-    'edit_banned_email'                => 'Modifica email bannata',
-    'create_a_banned_email'            => 'Crea ban email',
-    'email_banned_sucessfully'         => 'Email bannata con successo',
-    'email_can_not_ban'                => 'Non è stato possibile bannare l\'email',
+    'ban_lists' => 'Lista ban',
+    'ban_email' => 'Banna email',
+    'banlists' => 'Liste ban',
+    'ban_status' => 'Stato ban',
+    'version' => 'Versione',
+    'list_of_banned_emails' => 'Lista email bannate',
+    'edit_banned_email' => 'Modifica email bannata',
+    'create_a_banned_email' => 'Crea ban email',
+    'email_banned_sucessfully' => 'Email bannata con successo',
+    'email_can_not_ban' => 'Non è stato possibile bannare l\'email',
     'banned_email_updated_sucessfully' => 'Ban email aggiornato',
-    'banned_email_not_updated'         => 'Ban email non aggiornato',
-    'banned_removed_sucessfully'       => 'Ban rimosso con successo',
+    'banned_email_not_updated' => 'Ban email non aggiornato',
+    'banned_removed_sucessfully' => 'Ban rimosso con successo',
     /*
       |--------------------------------------
       |  Templates Index Page
       |--------------------------------------
      */
-    'templates'                                => 'Modelli',
-    'template_set'                             => 'Set modelli',
-    'create_template'                          => 'Crea modello',
-    'edit_template'                            => 'Modifica modello',
-    'list_of_templates_sets'                   => 'Lista modelli',
-    'create_set'                               => 'Crea set',
-    'template_name'                            => 'Nome modello',
-    'template_saved_successfully'              => 'Modello salvato con successo',
-    'template_updated_successfully'            => 'Modello aggiornato con successo',
-    'in_use'                                   => 'In uso',
-    'you_have_created_a_new_template_set'      => 'Hai creato un nuovo set di modelli',
+    'templates' => 'Modelli',
+    'template_set' => 'Set modelli',
+    'create_template' => 'Crea modello',
+    'edit_template' => 'Modifica modello',
+    'list_of_templates_sets' => 'Lista modelli',
+    'create_set' => 'Crea set',
+    'template_name' => 'Nome modello',
+    'template_saved_successfully' => 'Modello salvato con successo',
+    'template_updated_successfully' => 'Modello aggiornato con successo',
+    'in_use' => 'In uso',
+    'you_have_created_a_new_template_set' => 'Hai creato un nuovo set di modelli',
     'you_have_successfully_activated_this_set' => 'Hai attivato con successo questo set di modelli',
-    'template_set_deleted_successfully'        => 'Set di modelli cancellato con successo',
+    'template_set_deleted_successfully' => 'Set di modelli cancellato con successo',
     //Template Description
-    'Create ticket agent'       => 'Email di notifica che viene inviata ad agente ed amministratore quando il ticket viene creato',
-    'Assign ticket'             => 'Ticket assegnato ad un agente',
-    'Create ticket'             => 'Mail inviata al cliente per conferma creazione ticket',
-    'Check ticket'              => 'Se un cliente vuole controllare attraverso il portale clienti un link verrà inviato al cliente. Questo link è per il cliente per vedere i dettagli del ticket co il suo numero senza loggarsi nel sistema',
-    'Ticket reply agent'        => 'Una notifica è inviata ad un agente una volta che il cliente risponde al ticket',
+    'Create ticket agent' => 'Email di notifica che viene inviata ad agente ed amministratore quando il ticket viene creato',
+    'Assign ticket' => 'Ticket assegnato ad un agente',
+    'Create ticket' => 'Mail inviata al cliente per conferma creazione ticket',
+    'Check ticket' => 'Se un cliente vuole controllare attraverso il portale clienti un link verrà inviato al cliente. Questo link è per il cliente per vedere i dettagli del ticket co il suo numero senza loggarsi nel sistema',
+    'Ticket reply agent' => 'Una notifica è inviata ad un agente una volta che il cliente risponde al ticket',
     'Registration notification' => 'Password e nome utente sono inviati per email alla prima registrazione',
-    'Reset password'            => 'Email con il link per il reset della password',
-    'Error report'              => 'Report errori',
-    'Ticket creation'           => 'Prima notifica inviata dal sistema sulla creazione del ticket al cliente',
-    'Ticket reply'              => 'Una risposta fatta da un agente sul ticket,una notifica è inviata al cliente e ai collaboratori',
-    'Close ticket'              => 'Mail inviata al cliente per la chiusura di un ticket',
-    'Create ticket by agent'    => 'Un agente crea un ticket per il cliente a nome del cliente',
+    'Reset password' => 'Email con il link per il reset della password',
+    'Error report' => 'Report errori',
+    'Ticket creation' => 'Prima notifica inviata dal sistema sulla creazione del ticket al cliente',
+    'Ticket reply' => 'Una risposta fatta da un agente sul ticket,una notifica è inviata al cliente e ai collaboratori',
+    'Close ticket' => 'Mail inviata al cliente per la chiusura di un ticket',
+    'Create ticket by agent' => 'Un agente crea un ticket per il cliente a nome del cliente',
     /*
       |--------------------------------------
       |  Templates Create Page
       |--------------------------------------
      */
     'template_set_to_clone' => 'Set modelli da clonare',
-    'language'              => 'Lingua',
+    'language' => 'Lingua',
     /*
       |--------------------------------------
       |  Diagnostics Page
       |--------------------------------------
      */
-    'diagnostics'                => 'Diagnostica',
-    'from'                       => 'Da',
-    'to'                         => 'A',
-    'subject'                    => 'Oggetto',
-    'message'                    => 'Messaggio',
-    'send'                       => 'Invia',
-    'choose_an_email'            => 'Scegli email',
-    'email_diagnostic'           => 'Diagnostica email',
-    'send-mail-to-diagnos'       => 'Spedisci una mail per controllare i parametri in uscita',
-    'message_has_been_sent'      => 'Messaggio spedito',
+    'diagnostics' => 'Diagnostica',
+    'from' => 'Da',
+    'to' => 'A',
+    'subject' => 'Oggetto',
+    'message' => 'Messaggio',
+    'send' => 'Invia',
+    'choose_an_email' => 'Scegli email',
+    'email_diagnostic' => 'Diagnostica email',
+    'send-mail-to-diagnos' => 'Spedisci una mail per controllare i parametri in uscita',
+    'message_has_been_sent' => 'Messaggio spedito',
     'message_sent_from_php_mail' => 'Messaggio spedito da PHP-Mail',
-    'mailer_error'               => 'Errore Mailer',
+    'mailer_error' => 'Errore Mailer',
     /*
       |----------------------------------------------------------------------------------------
       | Settings Pages [English(en)]
@@ -253,209 +253,209 @@ return [
       |   Company Settings Page
       |--------------------------------------
      */
-    'country-code'                 => 'INT',
-    'company'                      => 'Azienda',
-    'company_settings'             => 'Impostazioni azienda',
-    'website'                      => 'Sito Web',
-    'phone'                        => 'Telefono',
-    'address'                      => 'Indirizzo',
-    'landing'                      => 'Pagina di destinazione',
-    'offline'                      => 'Pagina offline',
-    'thank'                        => 'Pagina di ringraziamento',
-    'logo'                         => 'Logo',
-    'save'                         => 'Salva',
-    'delete-logo'                  => 'Cancella logo',
-    'click-delete'                 => 'Clicca per cancellare',
-    'use_logo'                     => 'Usa logo',
+    'country-code' => 'INT',
+    'company' => 'Azienda',
+    'company_settings' => 'Impostazioni azienda',
+    'website' => 'Sito Web',
+    'phone' => 'Telefono',
+    'address' => 'Indirizzo',
+    'landing' => 'Pagina di destinazione',
+    'offline' => 'Pagina offline',
+    'thank' => 'Pagina di ringraziamento',
+    'logo' => 'Logo',
+    'save' => 'Salva',
+    'delete-logo' => 'Cancella logo',
+    'click-delete' => 'Clicca per cancellare',
+    'use_logo' => 'Usa logo',
     'company_updated_successfully' => 'Azienda aggiornata correttamente',
-    'company_can_not_updated'      => 'Impossibile aggiornare dati azienda',
-    'enter-country-phone-code'     => 'Inserisci il codice telefonico del paese',
-    'country-code-required-error'  => 'Il codice paese è obbligatorio con i numeri telefonici.',
+    'company_can_not_updated' => 'Impossibile aggiornare dati azienda',
+    'enter-country-phone-code' => 'Inserisci il codice telefonico del paese',
+    'country-code-required-error' => 'Il codice paese è obbligatorio con i numeri telefonici.',
     'incorrect-country-code-error' => 'Codice paese errato.',
     /*
       |--------------------------------------
       |   System Settings Page
       |--------------------------------------
      */
-    'api'                                                        => 'Api',
-    'api_key'                                                    => 'Chiave Api',
-    'api_key_mandatory'                                          => 'Chiave Api obbligatoria',
-    'api_configurations'                                         => 'Configurazioni Api',
-    'generate_key'                                               => 'Genera chiave',
-    'system'                                                     => 'Sistema',
-    'online'                                                     => 'Online',
-    'offline'                                                    => 'Manutenzione',
-    'name/title'                                                 => 'Nome/Titolo',
-    'pagesize'                                                   => 'Grandezza pagina',
-    'url'                                                        => 'URL',
-    'default_department'                                         => 'Dipartimento di default',
-    'loglevel'                                                   => 'Livello log',
-    'purglog'                                                    => 'Ripulisci logs',
-    'nameformat'                                                 => 'Formattazione nome',
-    'timeformat'                                                 => 'Formato ora',
-    'date'                                                       => 'Data',
-    'dateformat'                                                 => 'Formato data',
-    'date_time'                                                  => 'Formato data ed ora',
-    'day_date_time'                                              => 'Formato giorno, data ed ora',
-    'timezone'                                                   => 'Fuso orario di default',
-    'Ticket-created-successfully'                                => 'Ticket creato con successo!',
-    'Ticket-created-successfully2'                               => 'Il ticket è stato creato ma non verificato. Verrà mostrato non appena l\'utente verificherà il proprio account.',
-    'system_updated_successfully'                                => 'Sistema aggiornato correttamente',
-    'system_can_not_updated'                                     => 'Il sistema non può essere aggiornato',
-    'ticket_updated_successfully'                                => 'Ticket aggiornato con successo',
-    'ticket_can_not_updated'                                     => 'Impossibile aggiornare il ticket',
-    'email_updated_successfully'                                 => 'Email aggiornata con successo',
-    'email_can_not_updated'                                      => 'Impossibile aggiornare email',
-    'select_a_time_zone'                                         => 'Seleziona un fuso orario',
-    'select_a_date_time_format'                                  => 'Seleziona un formato data e ora',
+    'api' => 'Api',
+    'api_key' => 'Chiave Api',
+    'api_key_mandatory' => 'Chiave Api obbligatoria',
+    'api_configurations' => 'Configurazioni Api',
+    'generate_key' => 'Genera chiave',
+    'system' => 'Sistema',
+    'online' => 'Online',
+    'offline' => 'Manutenzione',
+    'name/title' => 'Nome/Titolo',
+    'pagesize' => 'Grandezza pagina',
+    'url' => 'URL',
+    'default_department' => 'Dipartimento di default',
+    'loglevel' => 'Livello log',
+    'purglog' => 'Ripulisci logs',
+    'nameformat' => 'Formattazione nome',
+    'timeformat' => 'Formato ora',
+    'date' => 'Data',
+    'dateformat' => 'Formato data',
+    'date_time' => 'Formato data ed ora',
+    'day_date_time' => 'Formato giorno, data ed ora',
+    'timezone' => 'Fuso orario di default',
+    'Ticket-created-successfully' => 'Ticket creato con successo!',
+    'Ticket-created-successfully2' => 'Il ticket è stato creato ma non verificato. Verrà mostrato non appena l\'utente verificherà il proprio account.',
+    'system_updated_successfully' => 'Sistema aggiornato correttamente',
+    'system_can_not_updated' => 'Il sistema non può essere aggiornato',
+    'ticket_updated_successfully' => 'Ticket aggiornato con successo',
+    'ticket_can_not_updated' => 'Impossibile aggiornare il ticket',
+    'email_updated_successfully' => 'Email aggiornata con successo',
+    'email_can_not_updated' => 'Impossibile aggiornare email',
+    'select_a_time_zone' => 'Seleziona un fuso orario',
+    'select_a_date_time_format' => 'Seleziona un formato data e ora',
     'Ticket-has-been-created-successfully-your-ticket-number-is' => 'Ticket creato con successo, il numero ticket è',
-    'Please-save-this-for-future-reference'                      => 'Per favore conserva questo numero per riferimenti futuri',
-    'email-moble-already-taken'                                  => 'Email o cellulare già presente nel sistema',
-    'mobile-has-been-taken'                                      => 'Cellulare già presente nel sistema',
-    'failed-to-create-user-tcket-as-mobile-has-been-taken'       => 'Impossibile creare un nuovo ticket poichè il cellulare inserito è associato con un utente già esistente. Verifica i dettagli inseriti o crea un nuovo utente',
-    'rtl'                                                        => 'RTL (Da destra a sinistra)',
-    'the_rtl_support_is_only_applicable_to_the_outgoing_mails'   => 'Il supporto RTL è applicabile solamente alle mail in uscita',
-    'user_set_ticket_status'                                     => 'Consenti agli utenti di impostare lo stato del ticket',
-    'send_otp_for_account_verfication'                           => 'Invia codice OTP per la verifica degli utenti',
-    'otp_usage_info'                                             => 'Se disabilitato invieremo una mail di verifica ed un codice OTP agli utenti. Se la mail non è obbligatoria gli utenti riceveranno le credenziali di accesso sul cellulare. [NOTA: gli SMS verranno spediti usando il plugin Faveo SMS].',
-    'send_otp_title_message'                                     => 'Send OTP for user account verification, reset password and mobile number verification',
-    'allow_unverified_users_to_create_ticket'                    => 'Consenti agli utenti non verificati di creare ticket',
-    'make-email-mandatroy'                                       => 'Rendi l\'email obbligatoria per la creazione utente/ticket',
-    'email_man_info'                                             => 'Se disabilitato gli utenti saranno in grado di registrarsi senza indirizzo email. Si raccomanda di disabilitare la possibilità di creare ticket da parte di utenti non verificati. Così facendo gli utenti potranno ricevere notifiche e collegarsi col proprio cellulare con nome utente e password ricevuti.',
+    'Please-save-this-for-future-reference' => 'Per favore conserva questo numero per riferimenti futuri',
+    'email-moble-already-taken' => 'Email o cellulare già presente nel sistema',
+    'mobile-has-been-taken' => 'Cellulare già presente nel sistema',
+    'failed-to-create-user-tcket-as-mobile-has-been-taken' => 'Impossibile creare un nuovo ticket poichè il cellulare inserito è associato con un utente già esistente. Verifica i dettagli inseriti o crea un nuovo utente',
+    'rtl' => 'RTL (Da destra a sinistra)',
+    'the_rtl_support_is_only_applicable_to_the_outgoing_mails' => 'Il supporto RTL è applicabile solamente alle mail in uscita',
+    'user_set_ticket_status' => 'Consenti agli utenti di impostare lo stato del ticket',
+    'send_otp_for_account_verfication' => 'Invia codice OTP per la verifica degli utenti',
+    'otp_usage_info' => 'Se disabilitato invieremo una mail di verifica ed un codice OTP agli utenti. Se la mail non è obbligatoria gli utenti riceveranno le credenziali di accesso sul cellulare. [NOTA: gli SMS verranno spediti usando il plugin Faveo SMS].',
+    'send_otp_title_message' => 'Send OTP for user account verification, reset password and mobile number verification',
+    'allow_unverified_users_to_create_ticket' => 'Consenti agli utenti non verificati di creare ticket',
+    'make-email-mandatroy' => 'Rendi l\'email obbligatoria per la creazione utente/ticket',
+    'email_man_info' => 'Se disabilitato gli utenti saranno in grado di registrarsi senza indirizzo email. Si raccomanda di disabilitare la possibilità di creare ticket da parte di utenti non verificati. Così facendo gli utenti potranno ricevere notifiche e collegarsi col proprio cellulare con nome utente e password ricevuti.',
     /*
       |--------------------------------------
       |   Email Settings Page
       |--------------------------------------
      */
-    'email'                               => 'Email',
-    'email-settings'                      => 'Impostazioni email',
-    'default_template'                    => 'Modello di default:',
-    'default_system_email'                => 'Sistema email di default:',
-    'default_alert_email'                 => 'Allerta email di default:',
-    'admin_email'                         => 'Indirizzo email amministratori:',
-    'email_fetch'                         => 'Caricamento email:',
-    'enable'                              => 'Attivo',
-    'default_MTA'                         => 'MTA di default',
-    'fetch_auto-corn'                     => 'Carica con auto-cron',
-    'strip_quoted_reply'                  => 'Rimuovi citazioni nella risposta',
-    'reply_separator'                     => 'Tag separatore nella risposta',
-    'accept_all_email'                    => 'Accetta tutte le emails',
-    'accept_email_unknown'                => 'Accetta email da utenti sconosciuti',
-    'accept_email_collab'                 => 'Accetta email da collaboratori',
+    'email' => 'Email',
+    'email-settings' => 'Impostazioni email',
+    'default_template' => 'Modello di default:',
+    'default_system_email' => 'Sistema email di default:',
+    'default_alert_email' => 'Allerta email di default:',
+    'admin_email' => 'Indirizzo email amministratori:',
+    'email_fetch' => 'Caricamento email:',
+    'enable' => 'Attivo',
+    'default_MTA' => 'MTA di default',
+    'fetch_auto-corn' => 'Carica con auto-cron',
+    'strip_quoted_reply' => 'Rimuovi citazioni nella risposta',
+    'reply_separator' => 'Tag separatore nella risposta',
+    'accept_all_email' => 'Accetta tutte le emails',
+    'accept_email_unknown' => 'Accetta email da utenti sconosciuti',
+    'accept_email_collab' => 'Accetta email da collaboratori',
     'automatically_and_collab_from_email' => 'Aggiungi automaticamente collaboratori dai campi email',
-    'default_alert_email'                 => 'Allerta email di default',
-    'attachments'                         => 'Allegati',
-    'email_attahment_user'                => 'Allegati email per l\'utente',
-    'cron_notification'                   => 'Attiva notifica cron',
-    'cron'                                => 'Schedulatore cron',
-    'cron-jobs'                           => 'Cron jobs',
-    'crone-url-message'                   => 'Questi sono i cron job di Faveo per il tuo sistema.',
-    'clipboard-copy-message'              => 'Copiato negli appunti.',
-    'click'                               => 'Clicca qui',
-    'check-cron-set'                      => 'per vedere come impostare cron jobs sul tuo server.',
-    'notification-email'                  => 'Rapporto giornaliero',
-    'click-url-copy'                      => 'Clicca qui per copiare URL',
-    'job-scheduler-error'                 => 'Impossibile aggiornare schedulatore cron job.',
-    'job-scheduler-success'               => 'Schedulatore cron aggiornato con successo.',
+    'default_alert_email' => 'Allerta email di default',
+    'attachments' => 'Allegati',
+    'email_attahment_user' => 'Allegati email per l\'utente',
+    'cron_notification' => 'Attiva notifica cron',
+    'cron' => 'Schedulatore cron',
+    'cron-jobs' => 'Cron jobs',
+    'crone-url-message' => 'Questi sono i cron job di Faveo per il tuo sistema.',
+    'clipboard-copy-message' => 'Copiato negli appunti.',
+    'click' => 'Clicca qui',
+    'check-cron-set' => 'per vedere come impostare cron jobs sul tuo server.',
+    'notification-email' => 'Rapporto giornaliero',
+    'click-url-copy' => 'Clicca qui per copiare URL',
+    'job-scheduler-error' => 'Impossibile aggiornare schedulatore cron job.',
+    'job-scheduler-success' => 'Schedulatore cron aggiornato con successo.',
     /*
       |--------------------------------------
       |   Ticket Settings Page
       |--------------------------------------
      */
-    'ticket'                             => 'Ticket',
-    'ticket-setting'                     => 'Impostazioni ticket',
-    'default_ticket_number_format'       => 'Formato numero ticket di default',
-    'default_ticket_number_sequence'     => 'Formato sequenza numero ticket di default',
-    'default_status'                     => 'Stato di default',
-    'default_priority'                   => 'Priorità di default',
-    'default_sla'                        => 'SLA di default',
-    'default_help_topic'                 => 'Area di supporto di default',
-    'maximum_open_tickets'               => 'Massimo numero ticket aperti',
+    'ticket' => 'Ticket',
+    'ticket-setting' => 'Impostazioni ticket',
+    'default_ticket_number_format' => 'Formato numero ticket di default',
+    'default_ticket_number_sequence' => 'Formato sequenza numero ticket di default',
+    'default_status' => 'Stato di default',
+    'default_priority' => 'Priorità di default',
+    'default_sla' => 'SLA di default',
+    'default_help_topic' => 'Area di supporto di default',
+    'maximum_open_tickets' => 'Massimo numero ticket aperti',
     'agent_collision_avoidance_duration' => 'Periodo prevenzione collisione agenti',
-    'human_verification'                 => 'Verifica umano',
-    'claim_on_response'                  => 'Richiesta di risposta',
-    'assigned_tickets'                   => 'Ticket assegnati',
-    'answered_tickets'                   => 'Ticket risposti',
-    'agent_identity_masking'             => 'Maschera identità degli agenti',
-    'enable_HTML_ticket_thread'          => 'Abilita HTML su discussione ticket',
-    'allow_client_updates'               => 'Consenti aggiornamenti cliente',
-    'lock_ticket_frequency'              => 'Blocco ticket',
-    'only-once'                          => 'Solo una volta',
-    'frequently'                         => 'Frequentemente',
-    'reload-now'                         => 'Ricarica adesso',
-    'ticket-lock-inactive'               => 'Sei stato inattivo per un po\', per favore ricarica la pagina.',
-    'make-system-default-mail'           => 'Rendi questa mail predefinita per il sistema',
-    'thread'                             => 'Thread',
-    'labels'                             => 'Etichette',
+    'human_verification' => 'Verifica umano',
+    'claim_on_response' => 'Richiesta di risposta',
+    'assigned_tickets' => 'Ticket assegnati',
+    'answered_tickets' => 'Ticket risposti',
+    'agent_identity_masking' => 'Maschera identità degli agenti',
+    'enable_HTML_ticket_thread' => 'Abilita HTML su discussione ticket',
+    'allow_client_updates' => 'Consenti aggiornamenti cliente',
+    'lock_ticket_frequency' => 'Blocco ticket',
+    'only-once' => 'Solo una volta',
+    'frequently' => 'Frequentemente',
+    'reload-now' => 'Ricarica adesso',
+    'ticket-lock-inactive' => 'Sei stato inattivo per un po\', per favore ricarica la pagina.',
+    'make-system-default-mail' => 'Rendi questa mail predefinita per il sistema',
+    'thread' => 'Thread',
+    'labels' => 'Etichette',
     /*
       |--------------------------------------
       |   Access Settings Page
       |--------------------------------------
      */
-    'access'                                           => 'Accesso',
-    'expiration_policy'                                => 'Politica scadenza password',
-    'allow_password_resets'                            => 'Permetti reset della password',
-    'reset_token_expiration'                           => 'Resetta scadenza token',
-    'agent_session_timeout'                            => 'Timeout sessione agente',
-    'bind_agent_session_IP'                            => 'Lega sessione agente ad IP',
-    'registration_required'                            => 'Registrazione richiesta',
+    'access' => 'Accesso',
+    'expiration_policy' => 'Politica scadenza password',
+    'allow_password_resets' => 'Permetti reset della password',
+    'reset_token_expiration' => 'Resetta scadenza token',
+    'agent_session_timeout' => 'Timeout sessione agente',
+    'bind_agent_session_IP' => 'Lega sessione agente ad IP',
+    'registration_required' => 'Registrazione richiesta',
     'require_registration_and_login_to_create_tickets' => 'Richiede registrazione e login per creare ticket',
-    'registration_method'                              => 'Metodo di registrazione',
-    'user_session_timeout'                             => 'Timeout sessione ttente',
-    'client_quick_access'                              => 'Accesso rapido cliente',
-    'cron'                                             => 'Cron',
-    'cron_settings'                                    => 'Impostazioni Cron',
-    'system-settings'                                  => 'Impostazioni di sistema',
-    'settings-2'                                       => 'Impostazioni',
+    'registration_method' => 'Metodo di registrazione',
+    'user_session_timeout' => 'Timeout sessione ttente',
+    'client_quick_access' => 'Accesso rapido cliente',
+    'cron' => 'Cron',
+    'cron_settings' => 'Impostazioni Cron',
+    'system-settings' => 'Impostazioni di sistema',
+    'settings-2' => 'Impostazioni',
     /*
       |--------------------------------------
       |   Auto-Response Settings Page
       |--------------------------------------
      */
-    'auto_responce'                      => 'Auto risponditore',
-    'auto_responce-settings'             => 'Impostazioni auto risponditore',
-    'new_ticket'                         => 'Nuovo ticket',
-    'new_ticket_by_agent'                => 'Nuovo ticket per agente',
-    'new_message'                        => 'Nuovo messaggio',
-    'submitter'                          => 'Inviato da: ',
-    'send_receipt_confirmation'          => 'Invia conferma di ricevuta',
-    'participants'                       => 'Partecipanti: ',
-    'send_new_activity_notice'           => 'Invia nuova notifica attività',
-    'overlimit_notice'                   => 'Notifica di sorpasso limite',
-    'email_attachments_to_the_user'      => 'Invia allegati email ad utente',
+    'auto_responce' => 'Auto risponditore',
+    'auto_responce-settings' => 'Impostazioni auto risponditore',
+    'new_ticket' => 'Nuovo ticket',
+    'new_ticket_by_agent' => 'Nuovo ticket per agente',
+    'new_message' => 'Nuovo messaggio',
+    'submitter' => 'Inviato da: ',
+    'send_receipt_confirmation' => 'Invia conferma di ricevuta',
+    'participants' => 'Partecipanti: ',
+    'send_new_activity_notice' => 'Invia nuova notifica attività',
+    'overlimit_notice' => 'Notifica di sorpasso limite',
+    'email_attachments_to_the_user' => 'Invia allegati email ad utente',
     'auto_response_updated_successfully' => 'Auto risponditore aggiornato con successo',
-    'auto_response_can_not_updated'      => 'Impossibile aggiornare auto risponditore',
+    'auto_response_can_not_updated' => 'Impossibile aggiornare auto risponditore',
 
     /*
       |--------------------------------------
       |   Alert & Notice Settings Page
       |--------------------------------------
      */
-    'disable'                                               => 'Disattivo',
-    'admin_email_2'                                         => 'Amministratore',
-    'alert_notices'                                         => 'Avvisi e notifiche',
-    'alert_notices_setitngs'                                => 'Impostazioni avvisi e notifiche',
-    'new_ticket_alert'                                      => 'Avviso nuovo ticket',
-    'department_manager'                                    => 'Manager di dipartimento',
-    'department_members'                                    => 'Componenti del dipartimento',
-    'organization_account_manager'                          => 'Account Manager dell\'organizzazione',
-    'new_message_alert'                                     => 'Avviso nuovo messaggio',
-    'last_respondent'                                       => 'Ultimo a rispondere',
-    'assigned_agent_team'                                   => 'Agente / Team assegnato',
-    'new_internal_note_alert'                               => 'Avviso nuova nota interna',
-    'ticket_assignment_alert'                               => 'Avviso assegnamento ticket',
-    'team_lead'                                             => 'Leader del team',
-    'team_members'                                          => 'Componenti del team',
-    'ticket_transfer_alert'                                 => 'Avviso trasferimento Ticket',
-    'overdue_ticket_alert'                                  => 'Avviso ritardo Ticket ',
-    'system_alerts'                                         => 'Avviso di sistema',
-    'system_errors'                                         => 'Errori di sistema',
-    'SQL_errors'                                            => 'Errori SQL',
-    'excessive_failed_login_attempts'                       => 'Eccessivi tentativi di login falliti',
-    'system_error_reports'                                  => 'Rapporto errori di sistema',
+    'disable' => 'Disattivo',
+    'admin_email_2' => 'Amministratore',
+    'alert_notices' => 'Avvisi e notifiche',
+    'alert_notices_setitngs' => 'Impostazioni avvisi e notifiche',
+    'new_ticket_alert' => 'Avviso nuovo ticket',
+    'department_manager' => 'Manager di dipartimento',
+    'department_members' => 'Componenti del dipartimento',
+    'organization_account_manager' => 'Account Manager dell\'organizzazione',
+    'new_message_alert' => 'Avviso nuovo messaggio',
+    'last_respondent' => 'Ultimo a rispondere',
+    'assigned_agent_team' => 'Agente / Team assegnato',
+    'new_internal_note_alert' => 'Avviso nuova nota interna',
+    'ticket_assignment_alert' => 'Avviso assegnamento ticket',
+    'team_lead' => 'Leader del team',
+    'team_members' => 'Componenti del team',
+    'ticket_transfer_alert' => 'Avviso trasferimento Ticket',
+    'overdue_ticket_alert' => 'Avviso ritardo Ticket ',
+    'system_alerts' => 'Avviso di sistema',
+    'system_errors' => 'Errori di sistema',
+    'SQL_errors' => 'Errori SQL',
+    'excessive_failed_login_attempts' => 'Eccessivi tentativi di login falliti',
+    'system_error_reports' => 'Rapporto errori di sistema',
     'Send_app_crash_reports_to_help_Ladybird_improve_Faveo' => 'Invia rapporti di crash per aiutare Ladybird a migliorare Faveo',
-    'alert_&_notices_updated_successfully'                  => 'Alert and notices updated successfully',
-    'alert_&_notices_can_not_updated'                       => 'Alert and notices can not be updated',
+    'alert_&_notices_updated_successfully' => 'Alert and notices updated successfully',
+    'alert_&_notices_can_not_updated' => 'Alert and notices can not be updated',
 
     /*
       |-----------------------------------------------
@@ -463,7 +463,7 @@ return [
       |-----------------------------------------------
      */
     'current_ratings' => 'Valutazioni correnti',
-    'edit_ratings'    => 'Modifica Valutazioni',
+    'edit_ratings' => 'Modifica Valutazioni',
 
     /*
       |-------------------------------------------------
@@ -477,29 +477,29 @@ return [
       | Language page
       |------------------------------------------------
      */
-    'default'            => 'Default',
-    'language-settings'  => 'Impostazioni lingua',
-    'iso-code'           => 'Codice ISO',
-    'download'           => 'Scarica',
-    'upload_file'        => 'Carica un file',
-    'enter_iso-code'     => 'Inserisci codice ISO',
-    'eg.'                => 'Esempio',
-    'for'                => 'Per',
-    'english'            => 'Inglese',
-    'language-name'      => 'Nome lingua',
-    'file'               => 'File',
-    'read-more'          => 'Continua.',
-    'enable_lang'        => 'Attiva.',
-    'add-lang-package'   => 'Aggiungi nuovo pacchetto lingua',
-    'package_exist'      => 'Pacchetto già esistente.',
-    'iso-code-error'     => 'Errore nel codice iso, inserire codice corretto.',
-    'zipp-error'         => 'Errore nel file zip, l\'archivio deve contenere solo files php.',
-    'upload-success'     => 'Caricato con successo.',
-    'file-error'         => 'Errore nel file, file non valido.',
-    'delete-success'     => 'Pacchetto lingua cancellato con successo.',
+    'default' => 'Default',
+    'language-settings' => 'Impostazioni lingua',
+    'iso-code' => 'Codice ISO',
+    'download' => 'Scarica',
+    'upload_file' => 'Carica un file',
+    'enter_iso-code' => 'Inserisci codice ISO',
+    'eg.' => 'Esempio',
+    'for' => 'Per',
+    'english' => 'Inglese',
+    'language-name' => 'Nome lingua',
+    'file' => 'File',
+    'read-more' => 'Continua.',
+    'enable_lang' => 'Attiva.',
+    'add-lang-package' => 'Aggiungi nuovo pacchetto lingua',
+    'package_exist' => 'Pacchetto già esistente.',
+    'iso-code-error' => 'Errore nel codice iso, inserire codice corretto.',
+    'zipp-error' => 'Errore nel file zip, l\'archivio deve contenere solo files php.',
+    'upload-success' => 'Caricato con successo.',
+    'file-error' => 'Errore nel file, file non valido.',
+    'delete-success' => 'Pacchetto lingua cancellato con successo.',
     'lang-doesnot-exist' => 'Pacchetto lingua non esistente.',
-    'active-lang-error'  => 'Pacchetto lingua non cancellabile se attivo.',
-    'language-error'     => 'Pacchetto lingua mancante.',
+    'active-lang-error' => 'Pacchetto lingua non cancellabile se attivo.',
+    'language-error' => 'Pacchetto lingua mancante.',
     'lang-fallback-lang' => 'Impossibile cancellare la lingua di ripiego di defualt',
 
     /*
@@ -507,18 +507,18 @@ return [
       | Plugin Settings
       |--------------------------------------
      */
-    'add_plugin'            => 'Aggiungi plugin',
-    'plugins'               => 'Plugins',
-    'upload'                => 'Carica',
-    'plugins-list'          => 'Lista plugins',
-    'plugin-exists'         => 'Il plugin esiste già',
-    'plugin-installed'      => 'Plugin installato correttamente.',
-    'plugin-path-missing'   => 'Il percorso del plugin non esiste',
-    'no-plugin-file'        => 'Manca ',
+    'add_plugin' => 'Aggiungi plugin',
+    'plugins' => 'Plugins',
+    'upload' => 'Carica',
+    'plugins-list' => 'Lista plugins',
+    'plugin-exists' => 'Il plugin esiste già',
+    'plugin-installed' => 'Plugin installato correttamente.',
+    'plugin-path-missing' => 'Il percorso del plugin non esiste',
+    'no-plugin-file' => 'Manca ',
     'plugin-config-missing' => 'Manca file <b>config.php</b> o <b>ServiceProvider.php</b>',
-    'plugin-info'           => 'Sei uno sviluppatore? Ti incoraggiamo a sviluppare i tuoi plugin ed a condividerli con la comunità.',
-    'plugin-info-pro'       => ' per acquistare plugin disponibili nella versione Pro.',
-    'click-here'            => 'Clicca qui',
+    'plugin-info' => 'Sei uno sviluppatore? Ti incoraggiamo a sviluppare i tuoi plugin ed a condividerli con la comunità.',
+    'plugin-info-pro' => ' per acquistare plugin disponibili nella versione Pro.',
+    'click-here' => 'Clicca qui',
     /*
       |----------------------------------------------------------------------------------------
       | Manage Pages [English(en)]
@@ -535,113 +535,113 @@ return [
       |  Help Topic index Page
       |--------------------------------------
      */
-    'help_topics'       => 'Aree di supporto',
-    'topic'             => 'Area',
-    'type'              => 'Tipo',
-    'priority'          => 'Priorità',
-    'last_updated'      => 'Ultimo aggiornamento',
+    'help_topics' => 'Aree di supporto',
+    'topic' => 'Area',
+    'type' => 'Tipo',
+    'priority' => 'Priorità',
+    'last_updated' => 'Ultimo aggiornamento',
     'create_help_topic' => 'Crea area di supporto',
-    'action'            => 'Azione',
+    'action' => 'Azione',
     /*
       |--------------------------------------
       |  Help Topic Create Page
       |--------------------------------------
      */
-    'active'                                => 'Attivo',
-    'disabled'                              => 'Disabilitato',
-    'public'                                => 'Pubblico',
-    'private'                               => 'Privato',
-    'parent_topic'                          => 'Area principale',
-    'Custom_form'                           => 'Modulo personalizzato',
-    'SLA_plan'                              => 'Piano SLA',
-    'sla-plans'                             => 'Piani SLA',
-    'auto_assign'                           => 'Auto assegna',
-    'auto_respons'                          => 'Auto risponditore',
-    'ticket_number_format'                  => 'Formato numero ticket',
-    'system_default'                        => 'Default di sistema',
-    'custom'                                => 'Personalizzato',
-    'internal_notes'                        => 'Note interne',
-    'select_a_parent_topic'                 => 'Seleziona area di supporto',
-    'custom_form'                           => 'Modulo personalizzato',
-    'select_a_form'                         => 'Seleziona un modulo',
-    'select_a_department'                   => 'Seleziona un dipartimento',
-    'departments'                           => 'Dipartimenti',
-    'select_a_priority'                     => 'Seleziona una priorità',
-    'priorities'                            => 'Priorità',
-    'select_a_sla_plan'                     => 'Seleziona un piano SLA',
-    'sla_plans'                             => 'Piani SLA',
-    'select_an_agent'                       => 'Seleziona un agente',
-    'helptopic_created_successfully'        => 'Area di supporto creata correttamente',
-    'helptopic_can_not_create'              => 'Impossibile creare l\'area di supporto',
-    'helptopic_updated_successfully'        => 'Area di supporto aggiornata correttamente',
-    'helptopic_can_not_update'              => 'Impossibile aggiornare area di supporto',
-    'you_cannot_delete_default_department'  => 'Non puoi cancellare il dipartimento predefinito',
+    'active' => 'Attivo',
+    'disabled' => 'Disabilitato',
+    'public' => 'Pubblico',
+    'private' => 'Privato',
+    'parent_topic' => 'Area principale',
+    'Custom_form' => 'Modulo personalizzato',
+    'SLA_plan' => 'Piano SLA',
+    'sla-plans' => 'Piani SLA',
+    'auto_assign' => 'Auto assegna',
+    'auto_respons' => 'Auto risponditore',
+    'ticket_number_format' => 'Formato numero ticket',
+    'system_default' => 'Default di sistema',
+    'custom' => 'Personalizzato',
+    'internal_notes' => 'Note interne',
+    'select_a_parent_topic' => 'Seleziona area di supporto',
+    'custom_form' => 'Modulo personalizzato',
+    'select_a_form' => 'Seleziona un modulo',
+    'select_a_department' => 'Seleziona un dipartimento',
+    'departments' => 'Dipartimenti',
+    'select_a_priority' => 'Seleziona una priorità',
+    'priorities' => 'Priorità',
+    'select_a_sla_plan' => 'Seleziona un piano SLA',
+    'sla_plans' => 'Piani SLA',
+    'select_an_agent' => 'Seleziona un agente',
+    'helptopic_created_successfully' => 'Area di supporto creata correttamente',
+    'helptopic_can_not_create' => 'Impossibile creare l\'area di supporto',
+    'helptopic_updated_successfully' => 'Area di supporto aggiornata correttamente',
+    'helptopic_can_not_update' => 'Impossibile aggiornare area di supporto',
+    'you_cannot_delete_default_department' => 'Non puoi cancellare il dipartimento predefinito',
     'have_been_moved_to_default_help_topic' => 'è stato spostato versa l\'area di supporto predefinita',
-    'helptopic_deleted_successfully'        => 'Area di supporto cancellata con successo',
-    'make-default-helptopic'                => 'Rendi l\'area di supporto predefinita',
+    'helptopic_deleted_successfully' => 'Area di supporto cancellata con successo',
+    'make-default-helptopic' => 'Rendi l\'area di supporto predefinita',
     /*
       |--------------------------------------
       |  SLA plan Index Page
       |--------------------------------------
      */
-    'sla_plans'    => 'Piani SLA',
-    'create_SLA'   => 'Crea SLA',
+    'sla_plans' => 'Piani SLA',
+    'create_SLA' => 'Crea SLA',
     'grace_period' => 'Periodo di validità',
-    'added_date'   => 'Data aggiunta',
+    'added_date' => 'Data aggiunta',
     /*
       |--------------------------------------
       |  SLA plan Create Page
       |--------------------------------------
      */
-    'transient'                                            => 'Transitorio',
-    'ticket_overdue_alert'                                 => 'Avvisi ritardo Ticket',
-    'sla_plan_created_successfully'                        => 'Piano SLA creato con successo',
-    'sla_plan_can_not_create'                              => 'Impossibile creare il piano SLA',
-    'sla_plan_updated_successfully'                        => 'Piano SLAaggoprmatp con successo',
-    'sla_plan_can_not_update'                              => 'Impossibile aggiornare il piano SLA',
-    'have_been_moved_to_default_sla'                       => 'è stato spostato verso il piano SLA predefinito',
+    'transient' => 'Transitorio',
+    'ticket_overdue_alert' => 'Avvisi ritardo Ticket',
+    'sla_plan_created_successfully' => 'Piano SLA creato con successo',
+    'sla_plan_can_not_create' => 'Impossibile creare il piano SLA',
+    'sla_plan_updated_successfully' => 'Piano SLAaggoprmatp con successo',
+    'sla_plan_can_not_update' => 'Impossibile aggiornare il piano SLA',
+    'have_been_moved_to_default_sla' => 'è stato spostato verso il piano SLA predefinito',
     'associated_department_have_been_moved_to_default_sla' => 'Il dipartimento associato è stato assegnato il piano SLA predefinito',
     'associated_help_topic_have_been_moved_to_default_sla' => 'All\'area di supporto associata è stato assegnato il piano SLA predefinito',
-    'sla_plan_deleted_successfully'                        => 'Piano SLA cancellato con successo',
-    'sla_plan_can_not_delete'                              => 'Impossibile cancellare il piano SLA',
-    'make-default-sla'                                     => 'Rendi il piano SLA predefinito',
+    'sla_plan_deleted_successfully' => 'Piano SLA cancellato con successo',
+    'sla_plan_can_not_delete' => 'Impossibile cancellare il piano SLA',
+    'make-default-sla' => 'Rendi il piano SLA predefinito',
     /*
       |--------------------------------------
       |  Work Flow
       |--------------------------------------
      */
-    'workflow'                      => 'Workflow',
-    'ticket_workflow'               => 'Ticket workflow',
-    'create_workflow'               => 'Crea workflow',
-    'edit_workflow'                 => 'Modifica workflow',
-    'updated'                       => 'Aggiornato',
-    'target'                        => 'Obbiettivo',
-    'target_channel'                => 'Canale obbiettivo',
-    'execution_order'               => 'Ordine di esecuzione',
-    'workflow_rules'                => 'Regole workflow',
-    'workflow_action'               => 'Azione workflow',
-    'rules'                         => 'Regole',
-    'order'                         => 'Ordine',
-    'condition'                     => 'Condizione',
-    'statement'                     => 'Istruzione',
-    'select_a_channel'              => 'Seleziona un canale',
-    'body'                          => 'Corpo',
-    'select_one'                    => 'Seleziona',
-    'equal_to'                      => 'Uguale a',
-    'not_equal_to'                  => 'Non uguale a',
-    'contains'                      => 'Contiene',
-    'does_not_contain'              => 'Non contiene',
-    'starts_with'                   => 'Comincia con',
-    'ends_with'                     => 'Finisce con',
-    'select_an_action'              => 'Seleziona un\'azione',
-    'reject_ticket'                 => 'Respingi ticket',
-    'set_department'                => 'Imposta dipartimento',
-    'set_priority'                  => 'Imposta priorità',
-    'set_sla_plan'                  => 'Imposta piano SLA',
-    'assign_team'                   => 'Assegna team',
-    'assign_agent'                  => 'Assegna agente',
-    'set_help_topic'                => 'Imposta area di supporto',
-    'set_ticket_status'             => 'Imposta stato del ticket',
+    'workflow' => 'Workflow',
+    'ticket_workflow' => 'Ticket workflow',
+    'create_workflow' => 'Crea workflow',
+    'edit_workflow' => 'Modifica workflow',
+    'updated' => 'Aggiornato',
+    'target' => 'Obbiettivo',
+    'target_channel' => 'Canale obbiettivo',
+    'execution_order' => 'Ordine di esecuzione',
+    'workflow_rules' => 'Regole workflow',
+    'workflow_action' => 'Azione workflow',
+    'rules' => 'Regole',
+    'order' => 'Ordine',
+    'condition' => 'Condizione',
+    'statement' => 'Istruzione',
+    'select_a_channel' => 'Seleziona un canale',
+    'body' => 'Corpo',
+    'select_one' => 'Seleziona',
+    'equal_to' => 'Uguale a',
+    'not_equal_to' => 'Non uguale a',
+    'contains' => 'Contiene',
+    'does_not_contain' => 'Non contiene',
+    'starts_with' => 'Comincia con',
+    'ends_with' => 'Finisce con',
+    'select_an_action' => 'Seleziona un\'azione',
+    'reject_ticket' => 'Respingi ticket',
+    'set_department' => 'Imposta dipartimento',
+    'set_priority' => 'Imposta priorità',
+    'set_sla_plan' => 'Imposta piano SLA',
+    'assign_team' => 'Assegna team',
+    'assign_agent' => 'Assegna agente',
+    'set_help_topic' => 'Imposta area di supporto',
+    'set_ticket_status' => 'Imposta stato del ticket',
     'workflow_created_successfully' => 'Workflow creato correttamente',
     'workflow_updated_successfully' => 'Workflow aggiornato correttamente',
     'workflow_deleted_successfully' => 'Workflow cancellato correttamente',
@@ -651,57 +651,57 @@ return [
       |  Form Create Page
       |--------------------------------------
      */
-    'title'                                 => 'Titolo',
-    'instruction'                           => 'Istruzione',
-    'label'                                 => 'Etichetta',
-    'visibility'                            => 'Visibilità',
-    'variable'                              => 'Variabile',
-    'create_form'                           => 'Crea modulo',
-    'forms'                                 => 'Moduli',
-    'form_name'                             => 'Nome del modulo',
-    'view_this_form'                        => 'Vedi questo modulo',
-    'delete_from'                           => 'Cancella modulo',
-    'are_you_sure_you_want_to_delete'       => 'Sicuro di voler cancellare',
-    'close'                                 => 'Chiuso',
-    'instructions'                          => 'Istruzioni',
-    'instructions_on_creating_form'         => "Seleziona il tipo di campo che vuoi aggiungere al modulo sottostante e clicca sul menu a cascata 'Tipo'. Non dimenticare di settare le opzioni del campo se il tipo è selezionato,checkbox, radio... Separate ogni opzione con una virgola. Dopo aver creato il modulo, potete salvarlo cliccando il pulsante \"Salva modulo\"",
-    'form_properties'                       => 'Proprietà modulo',
-    'adding_fields'                         => 'Aggiungi campi',
+    'title' => 'Titolo',
+    'instruction' => 'Istruzione',
+    'label' => 'Etichetta',
+    'visibility' => 'Visibilità',
+    'variable' => 'Variabile',
+    'create_form' => 'Crea modulo',
+    'forms' => 'Moduli',
+    'form_name' => 'Nome del modulo',
+    'view_this_form' => 'Vedi questo modulo',
+    'delete_from' => 'Cancella modulo',
+    'are_you_sure_you_want_to_delete' => 'Sicuro di voler cancellare',
+    'close' => 'Chiuso',
+    'instructions' => 'Istruzioni',
+    'instructions_on_creating_form' => "Seleziona il tipo di campo che vuoi aggiungere al modulo sottostante e clicca sul menu a cascata 'Tipo'. Non dimenticare di settare le opzioni del campo se il tipo è selezionato,checkbox, radio... Separate ogni opzione con una virgola. Dopo aver creato il modulo, potete salvarlo cliccando il pulsante \"Salva modulo\"",
+    'form_properties' => 'Proprietà modulo',
+    'adding_fields' => 'Aggiungi campi',
     'click_add_fields_button_to_add_fields' => "Clicca il pulsante <b>'Aggiungi campi'</b> per aggiungere campi",
-    'add_fields'                            => 'Aggiungi campo',
-    'save_form'                             => 'Salva modulo',
-    'label'                                 => 'Etichetta',
-    'name'                                  => 'Nome',
-    'type'                                  => 'Tipo',
-    'values(selected_fields)'               => 'Valori(campi selezionati)',
-    'required'                              => 'Richiesto',
-    'Action'                                => 'Azione',
-    'remove'                                => 'Rimuovi',
-    'form_deleted_successfully'             => 'Modulo cancellato con successo',
-    'successfully_created_form'             => 'Modulo creato con successo',
-    'please_fill_form_name'                 => 'Per favore compila il nome del modulo',
-    'category_inserted_successfully'        => 'Categoria inserta correttamente',
-    'category_not_inserted'                 => 'Categoria non inserta',
-    'category_updated_successfully'         => 'Categoria aggiornata correttamente',
-    'category_not_updated'                  => 'Categoria non aggiornata',
-    'category_deleted_successfully'         => 'Categoria cancellata correttamente',
-    'category_not_deleted'                  => 'Categoria non cancellata',
-    'article_inserted_successfully'         => 'Articolo inserito correttamente',
-    'article_not_inserted'                  => 'Articolo non inserto',
-    'article_updated_successfully'          => 'Articolo aggiornato correttamente',
-    'article_not_updated'                   => 'Articolo non aggiornato',
-    'article_deleted_successfully'          => 'Articolo cancellato correttamente',
-    'article_not_deleted'                   => 'Articolo non cancellato',
-    'article_can_not_deleted'               => 'Impossibile cancellare l\'articolo',
-    'page_created_successfully'             => 'Pagina creata con successo',
-    'your_page_updated_successfully'        => 'Pagina aggiornata con successo',
-    'page_deleted_successfully'             => 'Pagina cancellata con successo',
-    'settings_updated_successfully'         => 'Impostazioni aggiornate correttamente',
-    'settings_can_not_updated'              => 'Impossibile aggiornare le impostazioni',
-    'can_not_process'                       => 'Impossibile elaborare',
-    'comment_published'                     => 'Commento pubblicato',
-    'comment_deleted'                       => 'Commento cancellato',
-    'publish_time'                          => 'Data di pubblicazione',
+    'add_fields' => 'Aggiungi campo',
+    'save_form' => 'Salva modulo',
+    'label' => 'Etichetta',
+    'name' => 'Nome',
+    'type' => 'Tipo',
+    'values(selected_fields)' => 'Valori(campi selezionati)',
+    'required' => 'Richiesto',
+    'Action' => 'Azione',
+    'remove' => 'Rimuovi',
+    'form_deleted_successfully' => 'Modulo cancellato con successo',
+    'successfully_created_form' => 'Modulo creato con successo',
+    'please_fill_form_name' => 'Per favore compila il nome del modulo',
+    'category_inserted_successfully' => 'Categoria inserta correttamente',
+    'category_not_inserted' => 'Categoria non inserta',
+    'category_updated_successfully' => 'Categoria aggiornata correttamente',
+    'category_not_updated' => 'Categoria non aggiornata',
+    'category_deleted_successfully' => 'Categoria cancellata correttamente',
+    'category_not_deleted' => 'Categoria non cancellata',
+    'article_inserted_successfully' => 'Articolo inserito correttamente',
+    'article_not_inserted' => 'Articolo non inserto',
+    'article_updated_successfully' => 'Articolo aggiornato correttamente',
+    'article_not_updated' => 'Articolo non aggiornato',
+    'article_deleted_successfully' => 'Articolo cancellato correttamente',
+    'article_not_deleted' => 'Articolo non cancellato',
+    'article_can_not_deleted' => 'Impossibile cancellare l\'articolo',
+    'page_created_successfully' => 'Pagina creata con successo',
+    'your_page_updated_successfully' => 'Pagina aggiornata con successo',
+    'page_deleted_successfully' => 'Pagina cancellata con successo',
+    'settings_updated_successfully' => 'Impostazioni aggiornate correttamente',
+    'settings_can_not_updated' => 'Impossibile aggiornare le impostazioni',
+    'can_not_process' => 'Impossibile elaborare',
+    'comment_published' => 'Commento pubblicato',
+    'comment_deleted' => 'Commento cancellato',
+    'publish_time' => 'Data di pubblicazione',
     /*
       |----------------------------------------------------------------------------------------
       | Theme Pages [English(en)]
@@ -718,7 +718,7 @@ return [
       |  Footer Pages
       |--------------------------------------
      */
-    'footer'  => 'Footer',
+    'footer' => 'Footer',
     'footer1' => 'Footer1',
     'footer2' => 'Footer2',
     'footer3' => 'Footer3',
@@ -728,13 +728,13 @@ return [
       |  Custom alert box
       |--------------------------------------
      */
-    'ok'             => 'Ok',
-    'cancel'         => 'Annulla',
-    'select-ticket'  => 'Per favore seleziona i ticket',
-    'confirm'        => 'Sei sicuro?',
+    'ok' => 'Ok',
+    'cancel' => 'Annulla',
+    'select-ticket' => 'Per favore seleziona i ticket',
+    'confirm' => 'Sei sicuro?',
     'delete-tickets' => 'Cancella ticket',
-    'close-tickets'  => 'Chiudi ticket',
-    'open-tickets'   => 'Apri ticket',
+    'close-tickets' => 'Chiudi ticket',
+    'open-tickets' => 'Apri ticket',
     /*
       |----------------------------------------------------------------------------------------
       | Staff Pages [English(en)]
@@ -745,161 +745,161 @@ return [
       | customize your views to better match your application.
       |
      */
-    'are_you_sure'       => 'Sei sicuro',
-    'staffs'             => 'Organico',
-    'name'               => 'Nome',
-    'user_name'          => 'Nome utente',
-    'status'             => 'Stato',
-    'group'              => 'Gruppo',
-    'department'         => 'Dipartimento',
-    'created'            => 'aperti',
-    'lastlogin'          => 'Ultimo accesso',
-    'createagent'        => 'Crea agente',
-    'delete'             => 'Cancella',
-    'agents'             => 'Agenti',
-    'create'             => 'Crea',
-    'edit'               => 'Modifica',
-    'departments'        => 'Dipartimenti',
-    'groups'             => 'Gruppi',
+    'are_you_sure' => 'Sei sicuro',
+    'staffs' => 'Organico',
+    'name' => 'Nome',
+    'user_name' => 'Nome utente',
+    'status' => 'Stato',
+    'group' => 'Gruppo',
+    'department' => 'Dipartimento',
+    'created' => 'aperti',
+    'lastlogin' => 'Ultimo accesso',
+    'createagent' => 'Crea agente',
+    'delete' => 'Cancella',
+    'agents' => 'Agenti',
+    'create' => 'Crea',
+    'edit' => 'Modifica',
+    'departments' => 'Dipartimenti',
+    'groups' => 'Gruppi',
     'select_a_time_zone' => 'Seleziona un fuso orario',
-    'time_zones'         => 'Fusi orari',
+    'time_zones' => 'Fusi orari',
     /*
       |--------------------------------------
       |  Staff Create Page
       |--------------------------------------
      */
-    'create_agent'                            => 'Crea agente',
-    'first_name'                              => 'Nome',
-    'last_name'                               => 'Cognome',
-    'mobile_number'                           => 'Cellulare',
-    'agent_signature'                         => 'Firma agente',
-    'account_status_setting'                  => 'Stato account ed impostazioni',
-    'account_type'                            => 'Tipo account',
-    'admin'                                   => 'Amministratore',
-    'agent'                                   => 'Agente',
-    'account_status'                          => 'Stato account',
-    'locked'                                  => 'Bloccato',
-    'assigned_group'                          => 'Gruppo assegnato',
-    'primary_department'                      => 'Dipartimento principale',
-    'agent_time_zone'                         => 'Fuso orario agente',
-    'day_light_saving'                        => 'Ora legale',
-    'limit_access'                            => 'Limita accesso',
-    'directory_listing'                       => 'Elenco directory',
-    'vocation_mode'                           => 'Vacanza',
-    'assigned_team'                           => 'Team assegnato',
+    'create_agent' => 'Crea agente',
+    'first_name' => 'Nome',
+    'last_name' => 'Cognome',
+    'mobile_number' => 'Cellulare',
+    'agent_signature' => 'Firma agente',
+    'account_status_setting' => 'Stato account ed impostazioni',
+    'account_type' => 'Tipo account',
+    'admin' => 'Amministratore',
+    'agent' => 'Agente',
+    'account_status' => 'Stato account',
+    'locked' => 'Bloccato',
+    'assigned_group' => 'Gruppo assegnato',
+    'primary_department' => 'Dipartimento principale',
+    'agent_time_zone' => 'Fuso orario agente',
+    'day_light_saving' => 'Ora legale',
+    'limit_access' => 'Limita accesso',
+    'directory_listing' => 'Elenco directory',
+    'vocation_mode' => 'Vacanza',
+    'assigned_team' => 'Team assegnato',
     'agent_send_mail_error_on_agent_creation' => 'Si sono verificati errori nell\'invio della mail all\'agente. Per favore controlla le impostazioni email e riprova',
-    'agent_creation_success'                  => 'Agente creato con successo',
-    'failed_to_create_agent'                  => 'Impossibile creare l\'agente',
-    'failed_to_edit_agent'                    => 'Impossibile modificare l\'agente',
-    'agent_updated_sucessfully'               => 'Agente aggiornato correttamente',
-    'unable_to_update_agent'                  => 'Impossibile aggiornare l\'agente',
-    'agent_deleted_sucessfully'               => 'Agente cancellato con successo',
-    'this_staff_is_related_to_some_tickets'   => 'Questo membro è collegato a qualche ticket',
-    'list_of_agents'                          => 'Lista agenti',
-    'create_an_agent'                         => 'Crea agente',
-    'edit_an_agent'                           => 'Modifica agente',
+    'agent_creation_success' => 'Agente creato con successo',
+    'failed_to_create_agent' => 'Impossibile creare l\'agente',
+    'failed_to_edit_agent' => 'Impossibile modificare l\'agente',
+    'agent_updated_sucessfully' => 'Agente aggiornato correttamente',
+    'unable_to_update_agent' => 'Impossibile aggiornare l\'agente',
+    'agent_deleted_sucessfully' => 'Agente cancellato con successo',
+    'this_staff_is_related_to_some_tickets' => 'Questo membro è collegato a qualche ticket',
+    'list_of_agents' => 'Lista agenti',
+    'create_an_agent' => 'Crea agente',
+    'edit_an_agent' => 'Modifica agente',
 
     /*
       |--------------------------------------
       |  Department Create Page
       |--------------------------------------
      */
-    'create_department'                                => 'Crea dipartimento',
-    'manager'                                          => 'Manager',
-    'ticket_assignment'                                => 'Assegnamento ticket ',
+    'create_department' => 'Crea dipartimento',
+    'manager' => 'Manager',
+    'ticket_assignment' => 'Assegnamento ticket ',
     'restrict_ticket_assignment_to_department_members' => 'Limita assegnamento ticket a membri del dipartimento',
-    'outgoing_emails'                                  => 'Emails in uscita',
-    'outgoing_email'                                   => 'Email da usare',
-    'template_set'                                     => 'Set modelli',
-    'auto_responding_settings'                         => 'Impostazioni auto-risposta',
-    'disable_for_this_department'                      => 'Disattiva per questo dipartimento',
-    'auto_response_email'                              => 'Email auto-risposta',
-    'recipient'                                        => 'Destinatario',
-    'group_access'                                     => 'Accesso gruppo',
-    'department_signature'                             => 'Firma dipartimento',
-    'list_of_departments'                              => 'Lista dipartimenti',
-    'create_a_department'                              => 'Crea dipartimento',
-    'outgoing_email_settings'                          => 'Impostazioni email in uscita',
-    'edit_department'                                  => 'Modifica dipartimento',
-    'select_a_sla'                                     => 'Seleziona piano SLA',
-    'select_a_manager'                                 => 'Seleziona un manager',
-    'department_created_sucessfully'                   => 'Dipartimento creato con successo',
-    'failed_to_create_department'                      => 'Impossibile creare il dipartimento',
-    'department_updated_sucessfully'                   => 'Dipartimento aggiornato correttamente',
-    'department_not_updated'                           => 'Dipartimento non aggiornato',
-    'you_cannot_delete_default_department'             => 'Non puoi cancellare il dipartimento predefinito',
-    'have_been_moved_to_default_department'            => 'è stato assegnato al dipartimento predefinito',
-    'the_associated_helptopic_has_been_deactivated'    => 'L\'area di supporto associata è stata disattivata',
-    'department_deleted_sucessfully'                   => 'Dipartimento cancellato con successo',
-    'department_can_not_delete'                        => 'Impossibile cancellare dipartimento',
-    'select_a_department'                              => 'Seleziona un dipartimento',
-    'make-default-department'                          => 'Rendi il dipartimento predefinito',
+    'outgoing_emails' => 'Emails in uscita',
+    'outgoing_email' => 'Email da usare',
+    'template_set' => 'Set modelli',
+    'auto_responding_settings' => 'Impostazioni auto-risposta',
+    'disable_for_this_department' => 'Disattiva per questo dipartimento',
+    'auto_response_email' => 'Email auto-risposta',
+    'recipient' => 'Destinatario',
+    'group_access' => 'Accesso gruppo',
+    'department_signature' => 'Firma dipartimento',
+    'list_of_departments' => 'Lista dipartimenti',
+    'create_a_department' => 'Crea dipartimento',
+    'outgoing_email_settings' => 'Impostazioni email in uscita',
+    'edit_department' => 'Modifica dipartimento',
+    'select_a_sla' => 'Seleziona piano SLA',
+    'select_a_manager' => 'Seleziona un manager',
+    'department_created_sucessfully' => 'Dipartimento creato con successo',
+    'failed_to_create_department' => 'Impossibile creare il dipartimento',
+    'department_updated_sucessfully' => 'Dipartimento aggiornato correttamente',
+    'department_not_updated' => 'Dipartimento non aggiornato',
+    'you_cannot_delete_default_department' => 'Non puoi cancellare il dipartimento predefinito',
+    'have_been_moved_to_default_department' => 'è stato assegnato al dipartimento predefinito',
+    'the_associated_helptopic_has_been_deactivated' => 'L\'area di supporto associata è stata disattivata',
+    'department_deleted_sucessfully' => 'Dipartimento cancellato con successo',
+    'department_can_not_delete' => 'Impossibile cancellare dipartimento',
+    'select_a_department' => 'Seleziona un dipartimento',
+    'make-default-department' => 'Rendi il dipartimento predefinito',
     /*
       |--------------------------------------
       |  Team Create Page
       |--------------------------------------
      */
-    'create_team'                => 'Crea team',
-    'team_lead'                  => 'Team leader',
-    'assignment_alert'           => 'Avviso assegnamento',
-    'disable_for_this_team'      => 'Disattiva per questo team',
-    'teams'                      => 'Teams',
-    'list_of_teams'              => 'Lista teams',
-    'create_a_team'              => 'Crea team',
-    'edit_a_team'                => 'Modifica team',
+    'create_team' => 'Crea team',
+    'team_lead' => 'Team leader',
+    'assignment_alert' => 'Avviso assegnamento',
+    'disable_for_this_team' => 'Disattiva per questo team',
+    'teams' => 'Teams',
+    'list_of_teams' => 'Lista teams',
+    'create_a_team' => 'Crea team',
+    'edit_a_team' => 'Modifica team',
     'teams_created_successfully' => 'Team creato con successo',
-    'teams_can_not_create'       => 'Impossibile creare il team',
+    'teams_can_not_create' => 'Impossibile creare il team',
     'teams_updated_successfully' => 'Team aggiornato con successo',
-    'teams_can_not_update'       => 'Impossibile aggiornare il team',
+    'teams_can_not_update' => 'Impossibile aggiornare il team',
     'teams_deleted_successfully' => 'Team cancell con successo',
-    'teams_can_not_delete'       => 'Impossibile cancellare il teams',
-    'select_a_team'              => 'Seleziona un team',
-    'select_a_team_lead'         => 'Seleziona un team leader',
-    'members'                    => 'Membri',
+    'teams_can_not_delete' => 'Impossibile cancellare il teams',
+    'select_a_team' => 'Seleziona un team',
+    'select_a_team_lead' => 'Seleziona un team leader',
+    'members' => 'Membri',
     /*
       |--------------------------------------
       |  Group Create Page
       |--------------------------------------
      */
-    'create_group'                                                                           => 'Crea gruppo',
-    'goups'                                                                                  => 'Gruppi',
-    'can_create_ticket'                                                                      => 'Può creare ticket',
-    'can_edit_ticket'                                                                        => 'Può editare ticket',
-    'can_post_ticket'                                                                        => 'Può postare Ticket',
-    'can_close_ticket'                                                                       => 'Può chiudere un ticket ',
-    'can_assign_ticket'                                                                      => 'Può assegnare ticket',
-    'can_transfer_ticket'                                                                    => 'Può trasferire ticket',
-    'can_delete_ticket'                                                                      => 'Può cancellare ticket',
-    'can_ban_emails'                                                                         => 'Può bannare le email',
-    'can_manage_premade'                                                                     => 'Può gestire premade',
-    'can_manage_FAQ'                                                                         => 'Può gestire le FAQ',
-    'can_view_agent_stats'                                                                   => 'Può visualizzare le statistiche per agente',
-    'department_access'                                                                      => 'Accesso dipartimenti ',
-    'admin_notes'                                                                            => 'Note amministratore',
-    'group_members'                                                                          => 'Componenti del gruppo',
-    'group_name'                                                                             => 'Nome gruppo',
-    'list_of_groups'                                                                         => 'Elenco gruppi',
-    'select_a_group'                                                                         => 'Seleziona un gruppo',
-    'create_a_group'                                                                         => 'Crea gruppo',
-    'edit_a_group'                                                                           => 'Modificagruppo',
-    'group_created_successfully'                                                             => 'Gruppo creato correttamente',
-    'group_can_not_create'                                                                   => 'Impossibile creare il gruppo',
-    'group_updated_successfully'                                                             => 'Gruppo aggiornato con successo',
-    'group_can_not_update'                                                                   => 'Impossibile aggiornare il gruppo',
+    'create_group' => 'Crea gruppo',
+    'goups' => 'Gruppi',
+    'can_create_ticket' => 'Può creare ticket',
+    'can_edit_ticket' => 'Può editare ticket',
+    'can_post_ticket' => 'Può postare Ticket',
+    'can_close_ticket' => 'Può chiudere un ticket ',
+    'can_assign_ticket' => 'Può assegnare ticket',
+    'can_transfer_ticket' => 'Può trasferire ticket',
+    'can_delete_ticket' => 'Può cancellare ticket',
+    'can_ban_emails' => 'Può bannare le email',
+    'can_manage_premade' => 'Può gestire premade',
+    'can_manage_FAQ' => 'Può gestire le FAQ',
+    'can_view_agent_stats' => 'Può visualizzare le statistiche per agente',
+    'department_access' => 'Accesso dipartimenti ',
+    'admin_notes' => 'Note amministratore',
+    'group_members' => 'Componenti del gruppo',
+    'group_name' => 'Nome gruppo',
+    'list_of_groups' => 'Elenco gruppi',
+    'select_a_group' => 'Seleziona un gruppo',
+    'create_a_group' => 'Crea gruppo',
+    'edit_a_group' => 'Modificagruppo',
+    'group_created_successfully' => 'Gruppo creato correttamente',
+    'group_can_not_create' => 'Impossibile creare il gruppo',
+    'group_updated_successfully' => 'Gruppo aggiornato con successo',
+    'group_can_not_update' => 'Impossibile aggiornare il gruppo',
     'there_are_agents_assigned_to_this_group_please_unassign_them_from_this_group_to_delete' => 'Esistono agenti assegnati a questo gruppo, rimuovili per poterlo cancellare',
-    'group_cannot_delete'                                                                    => 'Impossibile cancellare il gruppo',
-    'group_deleted_successfully'                                                             => 'Gruppo cancellato correttamente',
-    'group_cannot_delete'                                                                    => 'Impossibile cancellare il gruppo',
-    'failed_to_load_the_page'                                                                => 'Impossibile caricare la pagina',
+    'group_cannot_delete' => 'Impossibile cancellare il gruppo',
+    'group_deleted_successfully' => 'Gruppo cancellato correttamente',
+    'group_cannot_delete' => 'Impossibile cancellare il gruppo',
+    'failed_to_load_the_page' => 'Impossibile caricare la pagina',
     /*
       |--------------------------------------
       |  SMTP Page
       |--------------------------------------
      */
-    'driver'     => 'Driver',
-    'smtp'       => 'SMTP',
-    'host'       => 'Host',
-    'port'       => 'Porta',
+    'driver' => 'Driver',
+    'smtp' => 'SMTP',
+    'host' => 'Host',
+    'port' => 'Porta',
     'encryption' => 'Cifratura',
     /*
       |----------------------------------------------------------------------------------------
@@ -911,435 +911,435 @@ return [
       | customize your views to better match your application.
       |
      */
-    'agent_panel'        => 'Pannello agente',
-    'profile'            => 'Profilo',
-    'change_password'    => 'Cambia password',
-    'sign_out'           => 'Esci',
-    'Tickets'            => 'TICKET',
-    'ticket-details'     => 'Ticket details',
-    'inbox'              => 'Inbox',
-    'my_tickets'         => 'Miei ticket',
-    'unassigned'         => 'Non assegnati',
-    'trash'              => 'Cestino',
-    'Updates'            => 'AGGIORNAMENTI',
-    'no_new_updates'     => 'Nessun nuovo aggiornamento',
-    'check_for_updates'  => 'Controlla aggiornamenti',
-    'update-version'     => 'Versione aggiornamento',
-    'open'               => 'Apri',
-    'inprogress'         => 'In corso',
+    'agent_panel' => 'Pannello agente',
+    'profile' => 'Profilo',
+    'change_password' => 'Cambia password',
+    'sign_out' => 'Esci',
+    'Tickets' => 'TICKET',
+    'ticket-details' => 'Ticket details',
+    'inbox' => 'Inbox',
+    'my_tickets' => 'Miei ticket',
+    'unassigned' => 'Non assegnati',
+    'trash' => 'Cestino',
+    'Updates' => 'AGGIORNAMENTI',
+    'no_new_updates' => 'Nessun nuovo aggiornamento',
+    'check_for_updates' => 'Controlla aggiornamenti',
+    'update-version' => 'Versione aggiornamento',
+    'open' => 'Apri',
+    'inprogress' => 'In corso',
     'inprogress_tickets' => 'Ticket in corso',
-    'closed'             => 'Chiuso',
-    'Departments'        => 'DIPARTIMENTI',
-    'tools'              => 'Strumenti',
-    'canned'             => 'Predefinita',
-    'knowledge_base'     => 'Knowledge Base',
-    'kb-settings'        => 'Impostazioni Knowledge base',
-    'loading'            => 'Caricamento',
-    'ratings'            => 'Valutazioni',
-    'please_rate'        => 'Valuta:',
-    'ticket_ratings'     => 'VALUTAZIONE TICKET',
+    'closed' => 'Chiuso',
+    'Departments' => 'DIPARTIMENTI',
+    'tools' => 'Strumenti',
+    'canned' => 'Predefinita',
+    'knowledge_base' => 'Knowledge Base',
+    'kb-settings' => 'Impostazioni Knowledge base',
+    'loading' => 'Caricamento',
+    'ratings' => 'Valutazioni',
+    'please_rate' => 'Valuta:',
+    'ticket_ratings' => 'VALUTAZIONE TICKET',
     /*
       |-----------------------------------------------
       |  Ticket
       |-----------------------------------------------
      */
-    'ticket_created_successfully'                                        => 'Il ticket è stato creato correttamente',
-    'failed_to_create_a_new_ticket'                                      => 'Impossibile creare il nuovo ticket',
-    'your_ticket_have_been_closed'                                       => 'Il ticket è stato chiuso',
-    'your_ticket_have_been_resolved'                                     => 'Il ticket è stato risolto',
-    'your_ticket_have_been_opened'                                       => 'Il ticket è stato aperto',
-    'your_ticket_have_been_moved_to_trash'                               => 'Il ticket è stato spostato nel cestino',
-    'this_email_have_been_banned'                                        => 'Questa mail è stata bannata',
-    'ticket_updated_successfully'                                        => 'Ticket aggiornato correttamente',
-    'you_have_successfully_replied_to_your_ticket'                       => 'Hai risposto al tuo ticket con successo',
+    'ticket_created_successfully' => 'Il ticket è stato creato correttamente',
+    'failed_to_create_a_new_ticket' => 'Impossibile creare il nuovo ticket',
+    'your_ticket_have_been_closed' => 'Il ticket è stato chiuso',
+    'your_ticket_have_been_resolved' => 'Il ticket è stato risolto',
+    'your_ticket_have_been_opened' => 'Il ticket è stato aperto',
+    'your_ticket_have_been_moved_to_trash' => 'Il ticket è stato spostato nel cestino',
+    'this_email_have_been_banned' => 'Questa mail è stata bannata',
+    'ticket_updated_successfully' => 'Ticket aggiornato correttamente',
+    'you_have_successfully_replied_to_your_ticket' => 'Hai risposto al tuo ticket con successo',
     'for_some_reason_your_message_was_not_posted_please_try_again_later' => 'Per qualche ragione il tuo messaggio non è stato pubblicato, per favore prova più tardi',
-    'for_some_reason_your_reply_was_not_posted_please_try_again_later'   => 'Per qualche ragione la tua risposta non è stata pubblicata, per favore prova più tardi',
-    'you_have_unassigned_your_ticket'                                    => 'Hai rimosso l\'assegnazione al tuo ticket',
-    'for_some_reason_your_request_failed'                                => 'Per qualche ragione la tua richiesta è fallita',
-    'trash-delete-ticket'                                                => 'Cancella i ticket in modo permanente',
-    'trash-delete-title-msg'                                             => 'Clicca qui per cancellare permanentemente i ticket.',
-    'moved_to_trash'                                                     => 'Ticket selezionati spostati nel cestino.',
-    'tickets_have_been_closed'                                           => 'I ticket selezionati sono stati chiusi.',
-    'tickets_have_been_opened'                                           => 'I ticket selezionati sono stati aperti.',
-    'unable_to_fetch_emails'                                             => 'Impossible caricale le emails',
-    'reply_content_is_a_required_field'                                  => 'Il contenuto della risposta è un campo richiesto',
-    'internal_content_is_a_required_field'                               => 'Il contenuto interno è un campo richiesto',
+    'for_some_reason_your_reply_was_not_posted_please_try_again_later' => 'Per qualche ragione la tua risposta non è stata pubblicata, per favore prova più tardi',
+    'you_have_unassigned_your_ticket' => 'Hai rimosso l\'assegnazione al tuo ticket',
+    'for_some_reason_your_request_failed' => 'Per qualche ragione la tua richiesta è fallita',
+    'trash-delete-ticket' => 'Cancella i ticket in modo permanente',
+    'trash-delete-title-msg' => 'Clicca qui per cancellare permanentemente i ticket.',
+    'moved_to_trash' => 'Ticket selezionati spostati nel cestino.',
+    'tickets_have_been_closed' => 'I ticket selezionati sono stati chiusi.',
+    'tickets_have_been_opened' => 'I ticket selezionati sono stati aperti.',
+    'unable_to_fetch_emails' => 'Impossible caricale le emails',
+    'reply_content_is_a_required_field' => 'Il contenuto della risposta è un campo richiesto',
+    'internal_content_is_a_required_field' => 'Il contenuto interno è un campo richiesto',
 
     /*
       |-----------------------------------------------
       |  Profile
       |-----------------------------------------------
      */
-    'view-profile'                      => 'Visualizza profilo',
-    'edit-profile'                      => 'Modifica profilo',
-    'user_information'                  => 'Informazioni utente',
-    'time_zone'                         => 'Fuso orario',
-    'phone_number'                      => 'Numero di telefono',
-    'contact_information'               => 'Infomazioni di contatto',
-    'Profile-Updated-sucessfully'       => 'Profilo aggiornato correttamente.',
+    'view-profile' => 'Visualizza profilo',
+    'edit-profile' => 'Modifica profilo',
+    'user_information' => 'Informazioni utente',
+    'time_zone' => 'Fuso orario',
+    'phone_number' => 'Numero di telefono',
+    'contact_information' => 'Infomazioni di contatto',
+    'Profile-Updated-sucessfully' => 'Profilo aggiornato correttamente.',
     'User-profile-Updated-Successfully' => 'Profilo utente aggiornato correttamente.',
-    'User-Created-Successfully'         => 'Utente creato correttamente.',
+    'User-Created-Successfully' => 'Utente creato correttamente.',
     /*
       |-----------------------------------------------
       |  Dashboard
       |-----------------------------------------------
      */
-    'dashboard'         => 'Cruscotto',
-    'line_chart'        => 'Grafico lineare',
-    'statistics'        => 'Statistiche',
-    'opened'            => 'Aperti',
-    'resolved'          => 'Risolto',
-    'closed'            => 'Chiusi',
-    'deleted'           => 'Cancellato',
-    'start_date'        => 'Data inizio',
-    'end_date'          => 'Data fine',
-    'filter'            => 'Filtra',
-    'report'            => 'Resoconto',
-    'Legend'            => 'LEGENDA',
-    'total'             => 'Totale',
+    'dashboard' => 'Cruscotto',
+    'line_chart' => 'Grafico lineare',
+    'statistics' => 'Statistiche',
+    'opened' => 'Aperti',
+    'resolved' => 'Risolto',
+    'closed' => 'Chiusi',
+    'deleted' => 'Cancellato',
+    'start_date' => 'Data inizio',
+    'end_date' => 'Data fine',
+    'filter' => 'Filtra',
+    'report' => 'Resoconto',
+    'Legend' => 'LEGENDA',
+    'total' => 'Totale',
     'dashboard_reports' => 'Cruscotto',
     /*
       |------------------------------------------------
       |User Page
       |------------------------------------------------
      */
-    'user_credentials'                                 => 'Credenziali utente',
-    'user_directory'                                   => 'Lista utenti',
-    'ban'                                              => 'Ban',
-    'user'                                             => 'Utente',
-    'users'                                            => 'Utenti',
-    'create_user'                                      => 'Crea utente',
-    'edit_user'                                        => 'Modifica utente',
-    'full_name'                                        => 'Nome completo',
-    'mobile'                                           => 'Cellulare',
-    'last_login'                                       => 'Ultimo accesso',
-    'user_profile'                                     => 'Profilo utente',
-    'assign'                                           => 'Assegna',
-    'open_tickets'                                     => 'Ticket aperti',
-    'closed_tickets'                                   => 'Ticket chiusi',
-    'deleted_tickets'                                  => 'Ticket cancellati',
-    'user_created_successfully'                        => 'Utente creato correttamente',
-    'user_updated_successfully'                        => 'Utente aggiornato correttamente',
-    'profile_updated_sucessfully'                      => 'Profilo aggiornato correttamente',
-    'password_updated_sucessfully'                     => 'Password aggiornata con successo',
-    'password_was_not_updated_incorrect_old_password'  => 'Password non aggiornata. Vecchia password errata',
+    'user_credentials' => 'Credenziali utente',
+    'user_directory' => 'Lista utenti',
+    'ban' => 'Ban',
+    'user' => 'Utente',
+    'users' => 'Utenti',
+    'create_user' => 'Crea utente',
+    'edit_user' => 'Modifica utente',
+    'full_name' => 'Nome completo',
+    'mobile' => 'Cellulare',
+    'last_login' => 'Ultimo accesso',
+    'user_profile' => 'Profilo utente',
+    'assign' => 'Assegna',
+    'open_tickets' => 'Ticket aperti',
+    'closed_tickets' => 'Ticket chiusi',
+    'deleted_tickets' => 'Ticket cancellati',
+    'user_created_successfully' => 'Utente creato correttamente',
+    'user_updated_successfully' => 'Utente aggiornato correttamente',
+    'profile_updated_sucessfully' => 'Profilo aggiornato correttamente',
+    'password_updated_sucessfully' => 'Password aggiornata con successo',
+    'password_was_not_updated_incorrect_old_password' => 'Password non aggiornata. Vecchia password errata',
     'the_user_has_been_removed_from_this_organization' => 'L\'utente è stato rimosso da questa organizzazione',
-    'user_report'                                      => 'Resoconto utente',
-    'send_password_via_email'                          => 'Invia password per email',
-    'user_send_mail_error_on_user_creation'            => 'E\' avvenuto un errore durante l\'invio della mail all\'utente. Per favore controlla le impostazioni email e riprova',
-    'country_code'                                     => 'Codice paese',
+    'user_report' => 'Resoconto utente',
+    'send_password_via_email' => 'Invia password per email',
+    'user_send_mail_error_on_user_creation' => 'E\' avvenuto un errore durante l\'invio della mail all\'utente. Per favore controlla le impostazioni email e riprova',
+    'country_code' => 'Codice paese',
     /*
       |------------------------------------------------
       |Organization Page
       |------------------------------------------------
      */
-    'organizations'                     => 'Organizzazioni',
-    'organization'                      => 'Organizzazione',
-    'organization_list'                 => 'Lista organizzazioni',
-    'view_organization_profile'         => 'Visualizza profilo organizzazione',
-    'create_organization'               => 'Crea organizzazione',
-    'account_manager'                   => 'Account manager',
-    'update'                            => 'Aggiorna',
-    'please_select_an_organization'     => 'Per favore seleziona un\'organizzazione',
-    'please_select_an_user'             => 'Per favore seleziona un utente',
-    'organization_profile'              => 'Profilo organizzazione',
-    'organization-s_head'               => "Capo dell'organizzazione",
-    'select_department_manager'         => 'Seleziona manager del dipartimento',
-    'select_organization_manager'       => 'Seleziona un manager dell\'organizzazione',
-    'users_of'                          => 'Utenti di',
+    'organizations' => 'Organizzazioni',
+    'organization' => 'Organizzazione',
+    'organization_list' => 'Lista organizzazioni',
+    'view_organization_profile' => 'Visualizza profilo organizzazione',
+    'create_organization' => 'Crea organizzazione',
+    'account_manager' => 'Account manager',
+    'update' => 'Aggiorna',
+    'please_select_an_organization' => 'Per favore seleziona un\'organizzazione',
+    'please_select_an_user' => 'Per favore seleziona un utente',
+    'organization_profile' => 'Profilo organizzazione',
+    'organization-s_head' => "Capo dell'organizzazione",
+    'select_department_manager' => 'Seleziona manager del dipartimento',
+    'select_organization_manager' => 'Seleziona un manager dell\'organizzazione',
+    'users_of' => 'Utenti di',
     'organization_created_successfully' => 'Organizzazione creata con successo',
-    'organization_can_not_create'       => 'Impossibile creare l\'organizzazione',
+    'organization_can_not_create' => 'Impossibile creare l\'organizzazione',
     'organization_updated_successfully' => 'Organizzazione aggiornata correttamente',
-    'organization_can_not_update'       => 'Impossibile aggiornare l\'organizzazione',
+    'organization_can_not_update' => 'Impossibile aggiornare l\'organizzazione',
     'organization_deleted_successfully' => 'Organizzazione cancellata con successo',
-    'report_of'                         => 'Resoconto di',
-    'ticket_of'                         => 'Ticket di',
+    'report_of' => 'Resoconto di',
+    'ticket_of' => 'Ticket di',
     /*
       |----------------------------------------------
       |  Ticket page
       |----------------------------------------------
      */
-    'subject'                                        => 'Oggetto',
-    'ticket_id'                                      => 'Ticket ID',
-    'priority'                                       => 'Priorità',
-    'from'                                           => 'Da',
-    'last_replier'                                   => 'Ultimo a rispondere',
-    'assigned_to'                                    => 'Assegnato a',
-    'last_activity'                                  => 'Ultima attività',
-    'answered'                                       => 'Risposti',
-    'assigned'                                       => 'Assegnati',
-    'create_ticket'                                  => 'Crea Ticket',
-    'tickets'                                        => 'Ticket',
-    'open'                                           => 'Aperti',
-    'Ticket_Information'                             => 'INFORMAZIONE TICKET',
-    'Ticket_Id'                                      => 'ID TICKET',
-    'User'                                           => 'UTENTE',
-    'Unassigned'                                     => 'NON ASSEGNATO',
-    'unassigned-tickets'                             => 'Ticket non assegnati',
-    'generate_pdf'                                   => 'Genera PDF',
-    'change_status'                                  => 'Cambia stato',
-    'more'                                           => 'Ancora',
-    'delete_ticket'                                  => 'Cancella ticket',
-    'emergency'                                      => 'Emergenza',
-    'high'                                           => 'Alta',
-    'medium'                                         => 'Media',
-    'low'                                            => 'Bassa',
-    'sla_plan'                                       => 'Piano SLA',
-    'created_date'                                   => 'Data creazione',
-    'due_date'                                       => 'Data di scadenza',
-    'last_response'                                  => 'Ultima risposta',
-    'source'                                         => 'Sorgente',
-    'last_message'                                   => 'Ultimo messaggio',
-    'reply'                                          => 'Risposta',
-    'response'                                       => 'Risposta',
-    'reply_content'                                  => 'Contenuto riposta',
-    'attachment'                                     => 'Allegato',
-    'internal_note'                                  => 'Nota interna',
-    'this_ticket_is_under_banned_user'               => 'Questo ticket è di un utente bannato',
-    'ticket_source'                                  => 'Sorgente ticket',
-    'are_you_sure_to_ban'                            => 'Sicuro di voler bannare',
-    'whome_do_you_want_to_assign_ticket'             => 'A chi vuoi assegnare il ticket',
+    'subject' => 'Oggetto',
+    'ticket_id' => 'Ticket ID',
+    'priority' => 'Priorità',
+    'from' => 'Da',
+    'last_replier' => 'Ultimo a rispondere',
+    'assigned_to' => 'Assegnato a',
+    'last_activity' => 'Ultima attività',
+    'answered' => 'Risposti',
+    'assigned' => 'Assegnati',
+    'create_ticket' => 'Crea Ticket',
+    'tickets' => 'Ticket',
+    'open' => 'Aperti',
+    'Ticket_Information' => 'INFORMAZIONE TICKET',
+    'Ticket_Id' => 'ID TICKET',
+    'User' => 'UTENTE',
+    'Unassigned' => 'NON ASSEGNATO',
+    'unassigned-tickets' => 'Ticket non assegnati',
+    'generate_pdf' => 'Genera PDF',
+    'change_status' => 'Cambia stato',
+    'more' => 'Ancora',
+    'delete_ticket' => 'Cancella ticket',
+    'emergency' => 'Emergenza',
+    'high' => 'Alta',
+    'medium' => 'Media',
+    'low' => 'Bassa',
+    'sla_plan' => 'Piano SLA',
+    'created_date' => 'Data creazione',
+    'due_date' => 'Data di scadenza',
+    'last_response' => 'Ultima risposta',
+    'source' => 'Sorgente',
+    'last_message' => 'Ultimo messaggio',
+    'reply' => 'Risposta',
+    'response' => 'Risposta',
+    'reply_content' => 'Contenuto riposta',
+    'attachment' => 'Allegato',
+    'internal_note' => 'Nota interna',
+    'this_ticket_is_under_banned_user' => 'Questo ticket è di un utente bannato',
+    'ticket_source' => 'Sorgente ticket',
+    'are_you_sure_to_ban' => 'Sicuro di voler bannare',
+    'whome_do_you_want_to_assign_ticket' => 'A chi vuoi assegnare il ticket',
     'are_you_sure_you_want_to_surrender_this_ticket' => 'Sei sicuro di voler abbandonare questo ticket',
-    'add_collaborator'                               => 'Aggiungi collaboratore',
-    'search_existing_users'                          => 'Cerca utenti esistenti',
-    'add_new_user'                                   => 'Aggiungi nuovo utente',
-    'search_existing_users_or_add_new_users'         => 'Cerca utenti esistenti o aggiungi nuovi utenti',
-    'search_by_email'                                => 'Cerca per email',
-    'list_of_collaborators_of_this_ticket'           => 'Lista dei collaboratori di questo Ticket',
-    'submit'                                         => 'Invia',
-    'max'                                            => 'Max',
-    'add_cc'                                         => 'Aggiungi CC',
-    'recepients'                                     => 'Destinatari',
-    'select_a_canned_response'                       => 'Seleziona una risposta preimpostata',
-    'assign_to'                                      => 'Assegna a',
-    'detail'                                         => 'Dettaglio',
-    'user_details'                                   => 'Dettagli utente',
-    'ticket_option'                                  => 'Opzioni ticket',
-    'ticket_detail'                                  => 'Dettagli ticket',
-    'Assigned_To'                                    => 'ASSEGNATO A',
-    'locked-ticket'                                  => 'Attenzione! Questo ticket è etato bloccato da un altro utente ed è al momento in risposta.',
-    'minutes-ago'                                    => 'minuti fa',
-    'access-ticket'                                  => 'Attenzione! Questo ticket è etato bloccato da te per ',
-    'minutes'                                        => 'Minuti',
-    'in_minutes'                                     => 'In minuti',
-    'add_another_owner'                              => 'Aggiungi un altro possessore',
-    'user-not-found'                                 => 'Utente non trovato, prova ancora o aggiungi un nuovo utente.',
-    'change-success'                                 => 'Successo! Il possessore di questo ticket è stato cambiato.',
-    'user-exists'                                    => 'Utente già esistente, prova a cercare questo stesso utente.',
-    'valid-email'                                    => 'Inserisci un indirizzo email valido.',
-    'search_user'                                    => 'Cerca utente',
-    'merge-ticket'                                   => 'Unisci ticket',
-    'title'                                          => 'Titolo',
-    'merge'                                          => 'Unisci',
-    'select_tickets'                                 => 'Seleziona ticket da unire',
-    'select-pparent-ticket'                          => 'Seleziona un ticket padre',
-    'merge-reason'                                   => 'Motivazione unione',
-    'no-reason'                                      => 'Non è stata fornita alcuna ragione.',
-    'get_merge_message'                              => 'Questo ticket è stato unito con il ticket',
-    'ticket_merged'                                  => ' è stato unito con il ticket.',
-    'no-tickets-to-merge'                            => 'Non ci sono altri ticket di prorietà del possessore di questo ticket.',
-    'merge-error'                                    => 'Richiesta non processabile riprova in seguito.',
-    'merge-success'                                  => 'Ticket uniti con successo.',
-    'merge-error2'                                   => 'Per favore selzeziona un ticket da unire.',
-    'select-tickets-to merge'                        => 'Seleziona due o più ticket da unire',
-    'different-users'                                => 'Ticket da utenti diversi',
-    'clean-up'                                       => 'Cancella definitivamente',
-    'hard-delete-success-message'                    => 'I ticket sono stati cancellati permanentemente.',
-    'overdue'                                        => 'In ritardo',
-    'overdue-tickets'                                => 'Ticket in ritardo',
-    'change_owner_for_ticket'                        => 'Cambia proprietario del ticket',
+    'add_collaborator' => 'Aggiungi collaboratore',
+    'search_existing_users' => 'Cerca utenti esistenti',
+    'add_new_user' => 'Aggiungi nuovo utente',
+    'search_existing_users_or_add_new_users' => 'Cerca utenti esistenti o aggiungi nuovi utenti',
+    'search_by_email' => 'Cerca per email',
+    'list_of_collaborators_of_this_ticket' => 'Lista dei collaboratori di questo Ticket',
+    'submit' => 'Invia',
+    'max' => 'Max',
+    'add_cc' => 'Aggiungi CC',
+    'recepients' => 'Destinatari',
+    'select_a_canned_response' => 'Seleziona una risposta preimpostata',
+    'assign_to' => 'Assegna a',
+    'detail' => 'Dettaglio',
+    'user_details' => 'Dettagli utente',
+    'ticket_option' => 'Opzioni ticket',
+    'ticket_detail' => 'Dettagli ticket',
+    'Assigned_To' => 'ASSEGNATO A',
+    'locked-ticket' => 'Attenzione! Questo ticket è etato bloccato da un altro utente ed è al momento in risposta.',
+    'minutes-ago' => 'minuti fa',
+    'access-ticket' => 'Attenzione! Questo ticket è etato bloccato da te per ',
+    'minutes' => 'Minuti',
+    'in_minutes' => 'In minuti',
+    'add_another_owner' => 'Aggiungi un altro possessore',
+    'user-not-found' => 'Utente non trovato, prova ancora o aggiungi un nuovo utente.',
+    'change-success' => 'Successo! Il possessore di questo ticket è stato cambiato.',
+    'user-exists' => 'Utente già esistente, prova a cercare questo stesso utente.',
+    'valid-email' => 'Inserisci un indirizzo email valido.',
+    'search_user' => 'Cerca utente',
+    'merge-ticket' => 'Unisci ticket',
+    'title' => 'Titolo',
+    'merge' => 'Unisci',
+    'select_tickets' => 'Seleziona ticket da unire',
+    'select-pparent-ticket' => 'Seleziona un ticket padre',
+    'merge-reason' => 'Motivazione unione',
+    'no-reason' => 'Non è stata fornita alcuna ragione.',
+    'get_merge_message' => 'Questo ticket è stato unito con il ticket',
+    'ticket_merged' => ' è stato unito con il ticket.',
+    'no-tickets-to-merge' => 'Non ci sono altri ticket di prorietà del possessore di questo ticket.',
+    'merge-error' => 'Richiesta non processabile riprova in seguito.',
+    'merge-success' => 'Ticket uniti con successo.',
+    'merge-error2' => 'Per favore selzeziona un ticket da unire.',
+    'select-tickets-to merge' => 'Seleziona due o più ticket da unire',
+    'different-users' => 'Ticket da utenti diversi',
+    'clean-up' => 'Cancella definitivamente',
+    'hard-delete-success-message' => 'I ticket sono stati cancellati permanentemente.',
+    'overdue' => 'In ritardo',
+    'overdue-tickets' => 'Ticket in ritardo',
+    'change_owner_for_ticket' => 'Cambia proprietario del ticket',
 
     /*
       |------------------------------------------------
       |Tools Page
       |------------------------------------------------
      */
-    'canned_response'           => 'Risposta predefinita',
-    'create_canned_response'    => 'Crea risposta predefinita',
-    'surrender'                 => 'Abbandona',
-    'added_successfully'        => 'Aggiunto correttamente',
-    'updated_successfully'      => 'Aggiornato correttamente',
+    'canned_response' => 'Risposta predefinita',
+    'create_canned_response' => 'Crea risposta predefinita',
+    'surrender' => 'Abbandona',
+    'added_successfully' => 'Aggiunto correttamente',
+    'updated_successfully' => 'Aggiornato correttamente',
     'user_deleted_successfully' => 'Utente cancellato con successo',
-    'view'                      => 'Visualizza',
+    'view' => 'Visualizza',
     /*
       |-----------------------------------------------
       | Main text
       |-----------------------------------------------
      */
-    'copyright'           => 'Copyright',
+    'copyright' => 'Copyright',
     'all_rights_reserved' => 'Tutti i diritti riservati',
-    'powered_by'          => 'Sviluppato da',
+    'powered_by' => 'Sviluppato da',
     /*
       |------------------------------------------------
       |Guest-User Page
       |------------------------------------------------
      */
-    'issue_summary'             => 'Sommario problema',
-    'contact'                   => 'Contatto',
-    'issue_details'             => 'Dettagli problema',
-    'contact_informations'      => 'Informazioni contatto',
-    'contact_details'           => 'Dettagli contatto',
-    'role'                      => 'Ruolo',
-    'ext'                       => 'EXT',
-    'profile_pic'               => 'Foto profilo',
-    'agent_sign'                => 'Firma agente',
-    'inactive'                  => 'Inattivo',
-    'male'                      => 'Uomo',
-    'female'                    => 'Donna',
-    'old_password'              => 'Vecchia password',
-    'new_password'              => 'Nuova password',
-    'confirm_password'          => 'Conferma password',
-    'gender'                    => 'Sesso',
-    'ticket_number'             => 'Numero ticket',
-    'content'                   => 'Contenuto',
-    'edit_template'             => 'Modifica modello',
-    'edit_status'               => 'Modifica stato',
-    'create_status'             => 'Crea stato',
-    'edit_details'              => 'Modifica dettagli',
-    'edit_templates'            => 'Modifica modelli',
-    'activate_this_set'         => 'Attiva questo set',
-    'show'                      => 'Mostra',
+    'issue_summary' => 'Sommario problema',
+    'contact' => 'Contatto',
+    'issue_details' => 'Dettagli problema',
+    'contact_informations' => 'Informazioni contatto',
+    'contact_details' => 'Dettagli contatto',
+    'role' => 'Ruolo',
+    'ext' => 'EXT',
+    'profile_pic' => 'Foto profilo',
+    'agent_sign' => 'Firma agente',
+    'inactive' => 'Inattivo',
+    'male' => 'Uomo',
+    'female' => 'Donna',
+    'old_password' => 'Vecchia password',
+    'new_password' => 'Nuova password',
+    'confirm_password' => 'Conferma password',
+    'gender' => 'Sesso',
+    'ticket_number' => 'Numero ticket',
+    'content' => 'Contenuto',
+    'edit_template' => 'Modifica modello',
+    'edit_status' => 'Modifica stato',
+    'create_status' => 'Crea stato',
+    'edit_details' => 'Modifica dettagli',
+    'edit_templates' => 'Modifica modelli',
+    'activate_this_set' => 'Attiva questo set',
+    'show' => 'Mostra',
     'no_notification_available' => 'Nessuna notifica disponibile',
 
     //auto-close workflow
-    'close-msg1'                                          => 'Numero di giorni dopo i quali i ticket verranno chiusi automaticamente.',
-    'no_of_days'                                          => 'Numero di giorni',
-    'close-msg2'                                          => 'Abilita auto chiusura workflow?',
-    'enable_workflow'                                     => 'Abilita workflow',
-    'send_email_to_user'                                  => 'Invia email all\'utente',
-    'close-msg3'                                          => 'Seleziona stato da assegnare alla chiusura del ticket.',
-    'close-msg4'                                          => 'Inviare email di auto chiusura del ticket all\'utente?',
-    'edit_status'                                         => 'Modifica stato',
-    'list_of_status'                                      => 'Lista degli stati',
-    'status_settings'                                     => 'Impostazioni stati',
-    'icon_class'                                          => 'Icona',
-    'close_ticket_workflow'                               => 'Chiudi workflow ticket',
-    'ratings_settings'                                    => 'Impostazioni valutazioni',
-    'notification'                                        => 'Notifica',
-    'status_has_been_updated_successfully'                => 'Stato aggiornato correttamente',
-    'status_has_been_created_successfully'                => 'Stato creato correttamente',
-    'status_has_been_deleted'                             => 'Status cancellato',
-    'you_cannot_delete_this_status'                       => 'Non puoi cancellare questo stato',
-    'you_have_deleted_all_the_read_notifications'         => 'Hai cancellato tutte le notifiche lette',
+    'close-msg1' => 'Numero di giorni dopo i quali i ticket verranno chiusi automaticamente.',
+    'no_of_days' => 'Numero di giorni',
+    'close-msg2' => 'Abilita auto chiusura workflow?',
+    'enable_workflow' => 'Abilita workflow',
+    'send_email_to_user' => 'Invia email all\'utente',
+    'close-msg3' => 'Seleziona stato da assegnare alla chiusura del ticket.',
+    'close-msg4' => 'Inviare email di auto chiusura del ticket all\'utente?',
+    'edit_status' => 'Modifica stato',
+    'list_of_status' => 'Lista degli stati',
+    'status_settings' => 'Impostazioni stati',
+    'icon_class' => 'Icona',
+    'close_ticket_workflow' => 'Chiudi workflow ticket',
+    'ratings_settings' => 'Impostazioni valutazioni',
+    'notification' => 'Notifica',
+    'status_has_been_updated_successfully' => 'Stato aggiornato correttamente',
+    'status_has_been_created_successfully' => 'Stato creato correttamente',
+    'status_has_been_deleted' => 'Status cancellato',
+    'you_cannot_delete_this_status' => 'Non puoi cancellare questo stato',
+    'you_have_deleted_all_the_read_notifications' => 'Hai cancellato tutte le notifiche lette',
     'you_have_deleted_all_the_notification_records_since' => 'Hai cancellato tutti i record di notifica dal ',
-    'ratings_updated_successfully'                        => 'Valutazione aggiornate correttamente',
-    'ratings_can_not_be_created'                          => 'Impossibile creare la valutazione',
-    'successfully_created_this_rating'                    => 'Valutazione creata con successo',
-    'rating_deleted_successfully'                         => 'Valutazione cancellata correttamente',
+    'ratings_updated_successfully' => 'Valutazione aggiornate correttamente',
+    'ratings_can_not_be_created' => 'Impossibile creare la valutazione',
+    'successfully_created_this_rating' => 'Valutazione creata con successo',
+    'rating_deleted_successfully' => 'Valutazione cancellata correttamente',
     //status msg
 
-    'status_msg1'                          => 'Se scegli SI verrà inviata una mail di notifica all\'utente.',
-    'notify_user'                          => 'Notificare l\'utente su questo stato?',
-    'deleted_status'                       => 'Questo è lo stato di un ticket cancellato?',
-    'resolved_status'                      => 'Questo è lo stato di un ticket risolto?',
-    'status_msg3'                          => 'Se scegli SI lo stato del ticket verrà impostato su risolto.',
-    'status_msg2'                          => 'Se scegli SI lo stato del ticket verrà impostato su cancellato.',
-    'rating-msg2'                          => 'Seleziona un dipartimento per restringere la valutazione dei ticket o chat a questa appartenenza. Se non selezioni alcuna voce la valutazione apparirà su tutti i dipartimenti.',
-    'rating-msg3'                          => 'Se scegli SI l\'utente potrà modificare la valutazione.',
-    'rating_restrict'                      => 'Restringi valutazione ad un dipartimento',
-    'rating_change'                        => 'Consenti agli utenti di cambiare la valutazione?',
-    'security_msg1'                        => 'Messaggio da mostrare quando un utente è stato bloccato.',
-    'security_msg2'                        => 'Numero massimo di login errati che un utente può effettuare prima che venga bloccato fuori dal sistema. Imposta 0 per registrare i login errati senza bloccare l\'utente.',
-    'security_msg3'                        => 'Numero di minuti per i quali l\'utente verrà bannato dal sistema dopo aver raggiunto il limite di login errati.',
-    'max_attempt'                          => 'Numero tentativi di login per utente/host',
-    'rating-msg1'                          => 'Valutazione massima che può essere fornita. Per esempio, se selezionato 5, il minimo possibile sarà 1 ed il massimo 5.',
-    'enter_no_of_days'                     => 'Inserisci il numero di giorno',
-    'template-types'                       => 'Tipi di modelli',
-    'close-workflow'                       => 'Chiusura workflow ticket',
-    'template'                             => 'Modello',
-    'rating_label'                         => 'Etichetta valutazione',
-    'display_order'                        => 'Ordinamento',
-    'rating_scale'                         => 'Scala di valutazione',
-    'rating_area'                          => 'Area di valutazione',
-    'modify'                               => 'Modifica',
-    'rating_name'                          => 'Nome valutazione',
-    'add_user_to_this_organization'        => 'Aggiungi utente a questa organizzazione',
-    'Tickets_of'                           => 'Ticket di',
-    'security'                             => 'Sicurezza',
-    'security_settings'                    => 'Impostazioni di sicurezza',
-    'lockouts'                             => 'Tentativi',
+    'status_msg1' => 'Se scegli SI verrà inviata una mail di notifica all\'utente.',
+    'notify_user' => 'Notificare l\'utente su questo stato?',
+    'deleted_status' => 'Questo è lo stato di un ticket cancellato?',
+    'resolved_status' => 'Questo è lo stato di un ticket risolto?',
+    'status_msg3' => 'Se scegli SI lo stato del ticket verrà impostato su risolto.',
+    'status_msg2' => 'Se scegli SI lo stato del ticket verrà impostato su cancellato.',
+    'rating-msg2' => 'Seleziona un dipartimento per restringere la valutazione dei ticket o chat a questa appartenenza. Se non selezioni alcuna voce la valutazione apparirà su tutti i dipartimenti.',
+    'rating-msg3' => 'Se scegli SI l\'utente potrà modificare la valutazione.',
+    'rating_restrict' => 'Restringi valutazione ad un dipartimento',
+    'rating_change' => 'Consenti agli utenti di cambiare la valutazione?',
+    'security_msg1' => 'Messaggio da mostrare quando un utente è stato bloccato.',
+    'security_msg2' => 'Numero massimo di login errati che un utente può effettuare prima che venga bloccato fuori dal sistema. Imposta 0 per registrare i login errati senza bloccare l\'utente.',
+    'security_msg3' => 'Numero di minuti per i quali l\'utente verrà bannato dal sistema dopo aver raggiunto il limite di login errati.',
+    'max_attempt' => 'Numero tentativi di login per utente/host',
+    'rating-msg1' => 'Valutazione massima che può essere fornita. Per esempio, se selezionato 5, il minimo possibile sarà 1 ed il massimo 5.',
+    'enter_no_of_days' => 'Inserisci il numero di giorno',
+    'template-types' => 'Tipi di modelli',
+    'close-workflow' => 'Chiusura workflow ticket',
+    'template' => 'Modello',
+    'rating_label' => 'Etichetta valutazione',
+    'display_order' => 'Ordinamento',
+    'rating_scale' => 'Scala di valutazione',
+    'rating_area' => 'Area di valutazione',
+    'modify' => 'Modifica',
+    'rating_name' => 'Nome valutazione',
+    'add_user_to_this_organization' => 'Aggiungi utente a questa organizzazione',
+    'Tickets_of' => 'Ticket di',
+    'security' => 'Sicurezza',
+    'security_settings' => 'Impostazioni di sicurezza',
+    'lockouts' => 'Tentativi',
     'security_settings_saved_successfully' => 'Impostazioni di sicurezza salvate correttamente',
-    'manage_status'                        => 'Gestisci stato',
-    'notifications'                        => 'Notifiche',
-    'auto_close_workflow'                  => 'Auto chiusura workflow',
-    'close_ticket_workflow_settings'       => 'Impostazioni chiusura workflow ticket',
-    'successfully_saved_your_settings'     => 'Impostazioni salvate correttamente',
+    'manage_status' => 'Gestisci stato',
+    'notifications' => 'Notifiche',
+    'auto_close_workflow' => 'Auto chiusura workflow',
+    'close_ticket_workflow_settings' => 'Impostazioni chiusura workflow ticket',
+    'successfully_saved_your_settings' => 'Impostazioni salvate correttamente',
 
     /*
       |------------------------------------------------
       |   Notification Settings Pages
       |------------------------------------------------
      */
-    'notification_settings'                       => 'Impostazioni notifiche',
-    'delete_noti'                                 => 'Cancellare tutte le notifiche lette?',
-    'noti_msg1'                                   => 'Numero giorni di notifiche da cancellare',
-    'noti_msg2'                                   => 'Puoi inserire il numero di giorni di log del database da eliminare e la cronologia delle notifiche verrà eliminata dal giorno specificato.',
-    'del_all_read'                                => 'Cancella',
+    'notification_settings' => 'Impostazioni notifiche',
+    'delete_noti' => 'Cancellare tutte le notifiche lette?',
+    'noti_msg1' => 'Numero giorni di notifiche da cancellare',
+    'noti_msg2' => 'Puoi inserire il numero di giorni di log del database da eliminare e la cronologia delle notifiche verrà eliminata dal giorno specificato.',
+    'del_all_read' => 'Cancella',
     'You_have_deleted_all_the_read_notifications' => 'Hai cancellato tutte le notifiche lette',
-    'view_all_notifications'                      => 'Visualizza tutte le notifiche',
+    'view_all_notifications' => 'Visualizza tutte le notifiche',
     /*
       |------------------------------------------------
       |   Error Pages
       |------------------------------------------------
      */
-    'not_found'                                       => 'Non trovato',
-    'oops_page_not_found'                             => 'Oops! Pagina non trovata',
+    'not_found' => 'Non trovato',
+    'oops_page_not_found' => 'Oops! Pagina non trovata',
     'we_could_not_find_the_page_you_were_looking_for' => 'Impossibile trovare la pagina che stavi cercando',
-    'internal_server_error'                           => 'Errore interno del server',
-    'be_right_back'                                   => 'Torna indietro',
-    'sorry'                                           => 'Spiacente',
-    'we_are_working_on_it'                            => 'Ci stiamo lavorando',
-    'category'                                        => 'Categoria',
-    'addcategory'                                     => 'Aggiungi categoria',
-    'allcategory'                                     => 'Tutte le categorie',
-    'article'                                         => 'Articolo',
-    'articles'                                        => 'Articoli',
-    'addarticle'                                      => 'Aggiungi articolo',
-    'allarticle'                                      => 'Tutti gli articoli',
-    'pages'                                           => 'Pagine',
-    'addpages'                                        => 'Aggiungi pagine',
-    'allpages'                                        => 'Tutte le pagine',
-    'widgets'                                         => 'Widgets',
-    'widget-settings'                                 => 'Impostazioni widget',
-    'footer1'                                         => 'Footer 1',
-    'footer2'                                         => 'Footer 2',
-    'footer3'                                         => 'Footer 3',
-    'footer4'                                         => 'Footer 4',
-    'sidewidget1'                                     => 'Widget laterale 1',
-    'sidewidget2'                                     => 'Widget laterale 2',
-    'comments'                                        => 'Commenti',
-    'comments-list'                                   => 'Lista commenti',
-    'settings'                                        => 'Impostazioni',
-    'parent'                                          => 'Parente',
-    'description'                                     => 'Descrizione',
-    'enter_the_description'                           => 'Inserisci la descrizione',
-    'publish'                                         => 'Pubblica',
-    'publish_immediately'                             => 'Pubblica immediatamente',
-    'published'                                       => 'Pubblicato',
-    'draft'                                           => 'Bozza',
-    'create_a_category'                               => 'Crea una categoria',
-    'add'                                             => 'Aggiungi',
-    'social'                                          => 'Social',
-    'social-widget-settings'                          => 'Impostazioni widget sociali',
-    'comment'                                         => 'Commento',
-    'not_published'                                   => 'Non pubblicato',
-    'numberofelementstodisplay'                       => 'Numero elementi da visualizzare',
+    'internal_server_error' => 'Errore interno del server',
+    'be_right_back' => 'Torna indietro',
+    'sorry' => 'Spiacente',
+    'we_are_working_on_it' => 'Ci stiamo lavorando',
+    'category' => 'Categoria',
+    'addcategory' => 'Aggiungi categoria',
+    'allcategory' => 'Tutte le categorie',
+    'article' => 'Articolo',
+    'articles' => 'Articoli',
+    'addarticle' => 'Aggiungi articolo',
+    'allarticle' => 'Tutti gli articoli',
+    'pages' => 'Pagine',
+    'addpages' => 'Aggiungi pagine',
+    'allpages' => 'Tutte le pagine',
+    'widgets' => 'Widgets',
+    'widget-settings' => 'Impostazioni widget',
+    'footer1' => 'Footer 1',
+    'footer2' => 'Footer 2',
+    'footer3' => 'Footer 3',
+    'footer4' => 'Footer 4',
+    'sidewidget1' => 'Widget laterale 1',
+    'sidewidget2' => 'Widget laterale 2',
+    'comments' => 'Commenti',
+    'comments-list' => 'Lista commenti',
+    'settings' => 'Impostazioni',
+    'parent' => 'Parente',
+    'description' => 'Descrizione',
+    'enter_the_description' => 'Inserisci la descrizione',
+    'publish' => 'Pubblica',
+    'publish_immediately' => 'Pubblica immediatamente',
+    'published' => 'Pubblicato',
+    'draft' => 'Bozza',
+    'create_a_category' => 'Crea una categoria',
+    'add' => 'Aggiungi',
+    'social' => 'Social',
+    'social-widget-settings' => 'Impostazioni widget sociali',
+    'comment' => 'Commento',
+    'not_published' => 'Non pubblicato',
+    'numberofelementstodisplay' => 'Numero elementi da visualizzare',
     //======================================
-    'language'                                                                 => 'Lingua',
-    'save'                                                                     => 'Salva',
-    'create'                                                                   => 'Crea',
-    'dateformat'                                                               => 'Formato data',
-    'slug'                                                                     => 'Slug',
-    'read_more'                                                                => 'Continua a leggere',
-    'view_all'                                                                 => 'Vedi tutto',
-    'categories'                                                               => 'Categorie',
-    'need_more_support'                                                        => 'Necessita più supporto',
+    'language' => 'Lingua',
+    'save' => 'Salva',
+    'create' => 'Crea',
+    'dateformat' => 'Formato data',
+    'slug' => 'Slug',
+    'read_more' => 'Continua a leggere',
+    'view_all' => 'Vedi tutto',
+    'categories' => 'Categorie',
+    'need_more_support' => 'Necessita più supporto',
     'if_you_did_not_find_an_answer_please_raise_a_ticket_describing_the_issue' => 'Se non hai trovato una risposta, per favore apri un ticket con la descrizione del problema',
-    'have_a_question?_type_your_search_term_here'                              => 'Hai una domanda? Cerca qui un argomento...',
-    'search'                                                                   => 'Cerca',
-    'frequently_asked_questions'                                               => 'Domande frequenti',
-    'leave_a_reply'                                                            => 'Lascia una risposta',
-    'post_message'                                                             => 'Messaggio post',
+    'have_a_question?_type_your_search_term_here' => 'Hai una domanda? Cerca qui un argomento...',
+    'search' => 'Cerca',
+    'frequently_asked_questions' => 'Domande frequenti',
+    'leave_a_reply' => 'Lascia una risposta',
+    'post_message' => 'Messaggio post',
     /*
       |--------------------------------------------------------------------------------------
       |  Client Panel [English(en)]
@@ -1349,44 +1349,44 @@ return [
       | customize your views to better match your application.
       |
      */
-    'home'                                                                             => 'Home',
-    'submit_a_ticket'                                                                  => 'Invia un Ticket',
-    'my_profile'                                                                       => 'Mio profilo',
-    'log_out'                                                                          => 'Logout',
-    'forgot_password'                                                                  => 'Password dimenticata',
-    'create_account'                                                                   => 'Crea un account',
-    'you_are_here'                                                                     => 'Sei qui',
-    'have_a_ticket'                                                                    => 'Hai un ticket',
-    'check_ticket_status'                                                              => 'Controlla stato ticket',
-    'choose_a_help_topic'                                                              => 'Scegli un area di supporto',
-    'ticket_status'                                                                    => 'Stato del ticket',
-    'post_comment'                                                                     => 'Pubblica un commento',
-    'plugin'                                                                           => 'Plugin',
-    'edit_profile'                                                                     => 'Modifica profilo',
-    'Send'                                                                             => 'INVIA',
-    'no_article'                                                                       => 'Nessun articolo',
-    'profile_settings'                                                                 => 'Impostazioni profilo',
-    'please_fill_all_required_feilds'                                                  => 'Per favore compila tutti i campi richiesti.',
-    'successfully_replied'                                                             => 'Replicato con successo',
-    'please_fill_some_data'                                                            => 'Per favore inserisci qualche dato!',
-    'profile_updated_sucessfully'                                                      => 'Profilo aggiornato con successo',
-    'password_updated_sucessfully'                                                     => 'Password aggiornata',
-    'password_was_not_updated_incorrect_old_password'                                  => 'Password non aggiornata, "Vecchia password" errata',
-    'there_is_no_such_ticket_number'                                                   => 'Numero ticket non trovato',
-    "email_didn't_match_with_ticket_number"                                            => 'Email non corrispondente al numero di ticket',
-    'we_have_sent_you_a_link_by_email_please_click_on_that_link_to_view_ticket'        => 'Ti abbiamo inviato un link per mail, per favore cliccaci per visualizzare il ticket',
-    'no_records_on_publish_time'                                                       => 'Nessun data nella data indicata',
-    'your_details_send_to_system'                                                      => 'I tuoi dettagli sono stati inviati al sistema',
-    'your_details_can_not_send_to_system'                                              => 'I tuoi dettagli non sono stati inviati al sistema',
-    'your_comment_posted'                                                              => 'Commento pubblicato',
-    'sorry_not_processed'                                                              => 'Non processato',
-    'profile_updated_sucessfully'                                                      => 'Profilo aggiornato con successo',
-    'password_was_not_updated'                                                         => 'Password non aggiornata',
+    'home' => 'Home',
+    'submit_a_ticket' => 'Invia un Ticket',
+    'my_profile' => 'Mio profilo',
+    'log_out' => 'Logout',
+    'forgot_password' => 'Password dimenticata',
+    'create_account' => 'Crea un account',
+    'you_are_here' => 'Sei qui',
+    'have_a_ticket' => 'Hai un ticket',
+    'check_ticket_status' => 'Controlla stato ticket',
+    'choose_a_help_topic' => 'Scegli un area di supporto',
+    'ticket_status' => 'Stato del ticket',
+    'post_comment' => 'Pubblica un commento',
+    'plugin' => 'Plugin',
+    'edit_profile' => 'Modifica profilo',
+    'Send' => 'INVIA',
+    'no_article' => 'Nessun articolo',
+    'profile_settings' => 'Impostazioni profilo',
+    'please_fill_all_required_feilds' => 'Per favore compila tutti i campi richiesti.',
+    'successfully_replied' => 'Replicato con successo',
+    'please_fill_some_data' => 'Per favore inserisci qualche dato!',
+    'profile_updated_sucessfully' => 'Profilo aggiornato con successo',
+    'password_updated_sucessfully' => 'Password aggiornata',
+    'password_was_not_updated_incorrect_old_password' => 'Password non aggiornata, "Vecchia password" errata',
+    'there_is_no_such_ticket_number' => 'Numero ticket non trovato',
+    "email_didn't_match_with_ticket_number" => 'Email non corrispondente al numero di ticket',
+    'we_have_sent_you_a_link_by_email_please_click_on_that_link_to_view_ticket' => 'Ti abbiamo inviato un link per mail, per favore cliccaci per visualizzare il ticket',
+    'no_records_on_publish_time' => 'Nessun data nella data indicata',
+    'your_details_send_to_system' => 'I tuoi dettagli sono stati inviati al sistema',
+    'your_details_can_not_send_to_system' => 'I tuoi dettagli non sono stati inviati al sistema',
+    'your_comment_posted' => 'Commento pubblicato',
+    'sorry_not_processed' => 'Non processato',
+    'profile_updated_sucessfully' => 'Profilo aggiornato con successo',
+    'password_was_not_updated' => 'Password non aggiornata',
     'sorry_your_ticket_token_has_expired_please_try_to_resend_the_ticket_link_request' => 'Token del ticket scaduto! Per favore prova ad inviare nuovamente il link di richiesta ticket',
-    'sorry_you_are_not_allowed_token_expired'                                          => 'Non sei autorizzato. Token scaduto!',
-    'thank_you_for_your_rating'                                                        => 'Grazie per la valutazione!',
-    'your_ticket_has_been'                                                             => 'Il tuo ticket è stato ',
-    'failed_to_send_email_contact_administrator'                                       => 'Invio mail fallito, per favore contatta l\'amministratore',
+    'sorry_you_are_not_allowed_token_expired' => 'Non sei autorizzato. Token scaduto!',
+    'thank_you_for_your_rating' => 'Grazie per la valutazione!',
+    'your_ticket_has_been' => 'Il tuo ticket è stato ',
+    'failed_to_send_email_contact_administrator' => 'Invio mail fallito, per favore contatta l\'amministratore',
     /*
      * |---------------------------------------------------------------------------------------
      * |API settings
@@ -1395,133 +1395,133 @@ return [
      * |
      * |
      */
-    'webhooks'                         => 'Webhooks',
+    'webhooks' => 'Webhooks',
     'enter_url_to_send_ticket_details' => 'Inserisci l\'URL per inviare i dettagli del ticket',
-    'api'                              => 'API',
-    'api_key'                          => 'Chiave API',
-    'api_key_mandatory'                => 'Chiave API obbligatoria',
-    'api_configurations'               => 'Configurazione API',
-    'generate_key'                     => 'Genera chiave',
-    'api_settings'                     => 'Impostazioni API',
+    'api' => 'API',
+    'api_key' => 'Chiave API',
+    'api_key_mandatory' => 'Chiave API obbligatoria',
+    'api_configurations' => 'Configurazione API',
+    'generate_key' => 'Genera chiave',
+    'api_settings' => 'Impostazioni API',
     /*
      * -----------------------------------------------------------------------------
      * Error log and debugging settings
      * --------------------------------------------------------------------------
      *
      */
-    'error-debug'                        => 'Log errori e debug',
-    'debug-options'                      => 'Opzioni di debug',
-    'view-logs'                          => 'Visualizza log errori',
-    'not-authorised-error-debug'         => 'Non sei autorizzato ad accedere all\'URL',
-    'error-debug-settings'               => 'Impostazioni errori e debug',
-    'debugging'                          => 'Modalità debug',
-    'bugsnag-debugging'                  => 'Invia rapporti di crash per aiutare Ladybird a migliorare Faveo',
+    'error-debug' => 'Log errori e debug',
+    'debug-options' => 'Opzioni di debug',
+    'view-logs' => 'Visualizza log errori',
+    'not-authorised-error-debug' => 'Non sei autorizzato ad accedere all\'URL',
+    'error-debug-settings' => 'Impostazioni errori e debug',
+    'debugging' => 'Modalità debug',
+    'bugsnag-debugging' => 'Invia rapporti di crash per aiutare Ladybird a migliorare Faveo',
     'error-debug-settings-saved-message' => 'Le tue impostazioni sono state salvate correttamente',
     'error-debug-settings-error-message' => 'Non hai effettuato modifiche nelle impostazioni.',
-    'error-logs'                         => 'Log errori',
+    'error-logs' => 'Log errori',
     /* ---------------------------------------------------------------------------------------
      * Latest update 16-06-2016
      * -----------------------------------------------------------------------------------
      */
     'that_email_is not_available_in_this_system' => 'Quella mail non è disponibile nel sistema',
-    'use_subject'                                => 'Usa soggetto',
-    'reopen'                                     => 'riaperti',
-    'invalid_attempt'                            => 'Tentativo non valido',
+    'use_subject' => 'Usa soggetto',
+    'reopen' => 'riaperti',
+    'invalid_attempt' => 'Tentativo non valido',
     /* ---------------------------------------------------------------------------------------
      * Latest update 27-07-2016
      * -----------------------------------------------------------------------------------
      */
-    'queue'  => 'Coda',
+    'queue' => 'Coda',
     'queues' => 'Code',
     /*     * -------------------------------------------------------------------------------------------------
      * OTP  messages body to send to user while registering, resetting passwords
      * --------------------------------------------------------------------------------------------------
      */
-    'hello'                   => 'Ciao',
-    'reset-link-msg'          => ",\r\nQuesto è il link per resettare la password.\r\n",
-    'otp-for-your'            => ",\r\nOTP per il tuo",
+    'hello' => 'Ciao',
+    'reset-link-msg' => ",\r\nQuesto è il link per resettare la password.\r\n",
+    'otp-for-your' => ",\r\nOTP per il tuo",
     'account-verification-is' => 'verifica account è',
-    'extra-text'              => ".\r\nPuoi collegarti per verificare il tuo via OTP o semplicamente cliccare sul link che ti abbiamo spedito per email.",
-    'otp-not-sent'            => 'Stiamo riscontrando qualche problema nell\'invio del codice OTP, per favore riprova più tardi.',
+    'extra-text' => ".\r\nPuoi collegarti per verificare il tuo via OTP o semplicamente cliccare sul link che ti abbiamo spedito per email.",
+    'otp-not-sent' => 'Stiamo riscontrando qualche problema nell\'invio del codice OTP, per favore riprova più tardi.',
     /*     * -------------------------------------------------------------------------------------------
      * Ticket number settings 03-08-2016
      * ------------------------------------------------------------------------------------------
      */
-    'format'               => 'Formato',
+    'format' => 'Formato',
     'ticket-number-format' => 'Questa opzione è usata per generare il numero dei ticket. Usa il simbolo cancelletto (`#`) per usare numeri ed il simbolo del dollaro (‘$’) per usare lettere. Tutti gli altri caratteri saranno mantenuti inalterati. ',
-    'ticket-number-type'   => 'Scegli la sequenza dalla quale derivare il numero dei ticket. Il sistema usa una sequenza incrementale e casuale di default',
+    'ticket-number-type' => 'Scegli la sequenza dalla quale derivare il numero dei ticket. Il sistema usa una sequenza incrementale e casuale di default',
     /*     * ----------------------------------------------------------------------------------------------------
      * Social media integration
      * ---------------------------------------------------------------------------------------------------------
      */
-    'client_id'     => 'Client ID',
+    'client_id' => 'Client ID',
     'client_secret' => 'Client segreto',
-    'redirect'      => 'URL di reindirizzamento',
-    'details'       => 'Dettagli',
-    'social-media'  => 'Social media',
+    'redirect' => 'URL di reindirizzamento',
+    'details' => 'Dettagli',
+    'social-media' => 'Social media',
     /*     * ----------------------------------------------------------------------------------------------
      * Report
      * ----------------------------------------------------------------------------------------------
      */
-    'report'              => 'Resoconto',
-    'Report'              => 'RESOCONTO',
-    'start_date'          => 'Data inizio',
-    'end_date'            => 'Data fine',
-    'select'              => 'Seleziona',
-    'generate'            => 'Genera',
-    'day'                 => 'Giorno',
-    'week'                => 'Settimana',
-    'month'               => 'Mese',
+    'report' => 'Resoconto',
+    'Report' => 'RESOCONTO',
+    'start_date' => 'Data inizio',
+    'end_date' => 'Data fine',
+    'select' => 'Seleziona',
+    'generate' => 'Genera',
+    'day' => 'Giorno',
+    'week' => 'Settimana',
+    'month' => 'Mese',
     'Currnet_In_Progress' => 'IN CORSO',
-    'Total_Created'       => 'TOTALE CREATI',
-    'Total_Reopened'      => 'TOTALE RIAPERTI',
-    'Total_Closed'        => 'TOTALE CHIUSI',
-    'tabular'             => 'Tabulato',
-    'reopened'            => 'Riaperti',
+    'Total_Created' => 'TOTALE CREATI',
+    'Total_Reopened' => 'TOTALE RIAPERTI',
+    'Total_Closed' => 'TOTALE CHIUSI',
+    'tabular' => 'Tabulato',
+    'reopened' => 'Riaperti',
     /* ---------------------------------------------------------------------------------------
      * Ticket Priority
      * -----------------------------------------------------------------------------------
      */
-    'ticket_priority'                                           => 'Priorità ticket',
-    'priority'                                                  => 'Priorità',
-    'priority_desc'                                             => 'Descrizione',
-    'priority_urgency'                                          => 'Urgenza priorità',
-    'priority_id'                                               => 'ID priorità',
-    'priority_color'                                            => 'Colore',
-    'ispublic'                                                  => 'E\' pubblica',
-    'is_default'                                                => 'Di default',
-    'create_ticket_priority'                                    => 'Crea priorità ticket',
-    'agent_notes'                                               => 'Note agente',
-    'select_priority'                                           => 'Seleziona priorità',
-    'normal'                                                    => 'Normale',
-    'ispublic'                                                  => 'Visibilità',
-    'make-default-priority'                                     => 'Rendi priorità predefinita',
-    'priority_successfully_created'                             => 'Priorità creata con successo',
-    'priority_successfully_updated'                             => 'Priorità aggiornata con successo',
-    'delete_successfully'                                       => 'Cancellata correttamente',
-    'user_priority_status'                                      => 'Stato priorità utente',
-    'current'                                                   => 'Corrente:',
+    'ticket_priority' => 'Priorità ticket',
+    'priority' => 'Priorità',
+    'priority_desc' => 'Descrizione',
+    'priority_urgency' => 'Urgenza priorità',
+    'priority_id' => 'ID priorità',
+    'priority_color' => 'Colore',
+    'ispublic' => 'E\' pubblica',
+    'is_default' => 'Di default',
+    'create_ticket_priority' => 'Crea priorità ticket',
+    'agent_notes' => 'Note agente',
+    'select_priority' => 'Seleziona priorità',
+    'normal' => 'Normale',
+    'ispublic' => 'Visibilità',
+    'make-default-priority' => 'Rendi priorità predefinita',
+    'priority_successfully_created' => 'Priorità creata con successo',
+    'priority_successfully_updated' => 'Priorità aggiornata con successo',
+    'delete_successfully' => 'Cancellata correttamente',
+    'user_priority_status' => 'Stato priorità utente',
+    'current' => 'Corrente:',
     'active_user_can_select_the_priority_while_creating_ticket' => 'Gli utenti attivi possono seleziona la priorità durante la creazione del ticket',
 
     /* --------------------------------------------------------------------------------------------
      * Approval Updated
      * --------------------------------------------------------------------------------------------
      */
-    'approval'                               => 'Approvati',
-    'approval_tickets'                       => 'Ticket approvati',
-    'approve'                                => 'Approva',
-    'approval_request'                       => 'Richiesta approvazione',
-    'approvel_ticket_list'                   => 'Lista ticket approvati',
-    'approval_settings'                      => 'Impostazioni approvazione',
-    'close_all_ticket_for_approval'          => 'Chiudi tutti i ticket approvati',
+    'approval' => 'Approvati',
+    'approval_tickets' => 'Ticket approvati',
+    'approve' => 'Approva',
+    'approval_request' => 'Richiesta approvazione',
+    'approvel_ticket_list' => 'Lista ticket approvati',
+    'approval_settings' => 'Impostazioni approvazione',
+    'close_all_ticket_for_approval' => 'Chiudi tutti i ticket approvati',
     'approval_settings-created-successfully' => 'Impostazioni di approvazione create correttamente',
 
     /* --------------------------------------------------------------------------------------------
      * Followup Updated
      * --------------------------------------------------------------------------------------------
      */
-    'followup'              => 'Followup',
-    'followup_tickets'      => 'Ticket di followup',
+    'followup' => 'Followup',
+    'followup_tickets' => 'Ticket di followup',
     'followup_Notification' => 'Notifiche followup',
 
     /*
@@ -1534,64 +1534,64 @@ return [
      * User Module
      * --------------------------------------------------------------------------------------------
      */
-    'agent_report'                                                 => 'Resoconto agente',
-    'assign_tickets'                                               => 'Ticket assegnati',
-    'delete_agent'                                                 => 'Cancella agente',
-    'delete_user'                                                  => 'Cancella utente',
-    'confirm_deletion'                                             => 'Conferma cancellazione',
-    'delete_all_content'                                           => 'Cancella tutti i contenuti',
-    'agent_profile'                                                => 'Profilo agente',
-    'change_role_to_admin'                                         => 'Cambia ruolo in admin',
-    'change_role_to_user'                                          => 'Cambia ruolo in utente',
-    'change_role_to_agent'                                         => 'Cambia ruolo in agente',
-    'change_password'                                              => 'Cambia password',
-    'role_change'                                                  => 'Cambio ruolo',
-    'password_generator'                                           => 'Genera password',
-    'depertment'                                                   => 'Dipartimento',
-    'duetoday'                                                     => 'In ritardo oggi',
-    'today-due_tickets'                                            => 'In scadenza oggi',
-    'password_change_successfully'                                 => 'Password cambiata con successo',
-    'role_change_successfully'                                     => 'Ruolo modificato con successo',
-    'user_delete_successfully'                                     => 'Utente cancellato correttamente',
-    'agent_delete_successfully'                                    => 'Agente cancellato correttamente',
-    'select_another_agent'                                         => 'Seleziona un altro agente',
+    'agent_report' => 'Resoconto agente',
+    'assign_tickets' => 'Ticket assegnati',
+    'delete_agent' => 'Cancella agente',
+    'delete_user' => 'Cancella utente',
+    'confirm_deletion' => 'Conferma cancellazione',
+    'delete_all_content' => 'Cancella tutti i contenuti',
+    'agent_profile' => 'Profilo agente',
+    'change_role_to_admin' => 'Cambia ruolo in admin',
+    'change_role_to_user' => 'Cambia ruolo in utente',
+    'change_role_to_agent' => 'Cambia ruolo in agente',
+    'change_password' => 'Cambia password',
+    'role_change' => 'Cambio ruolo',
+    'password_generator' => 'Genera password',
+    'depertment' => 'Dipartimento',
+    'duetoday' => 'In ritardo oggi',
+    'today-due_tickets' => 'In scadenza oggi',
+    'password_change_successfully' => 'Password cambiata con successo',
+    'role_change_successfully' => 'Ruolo modificato con successo',
+    'user_delete_successfully' => 'Utente cancellato correttamente',
+    'agent_delete_successfully' => 'Agente cancellato correttamente',
+    'select_another_agent' => 'Seleziona un altro agente',
     'agent_delete_successfully_and_ticket_assign_to_another_agent' => 'Agente cancellato e ticket assegnato ad altro agente',
-    'deleted_user'                                                 => 'Utente cancellato',
-    'deleted_user_directory'                                       => 'Cartella utente cancellata',
-    'restore'                                                      => 'Ripristina',
-    'user_restore_successfully'                                    => 'Utente ripristinato correttamente',
+    'deleted_user' => 'Utente cancellato',
+    'deleted_user_directory' => 'Cartella utente cancellata',
+    'restore' => 'Ripristina',
+    'user_restore_successfully' => 'Utente ripristinato correttamente',
 
     /*** updates 28-11-2016***/
     'apply' => 'Applica',
 
     /* updates 2-12-2016 **/
-    'sort-by'                      => 'Ordina per',
-    'created-at'                   => 'Creato a',
-    'or'                           => 'o',
-    'activate'                     => 'Attiva',
-    'system-email-not-configured'  => 'Non possiamo processare la richiesta in quanto il sistema non ha configurato alcuna mail per le notifiche. Per favore contatta l\'amministratore.',
-    'assign-ticket'                => 'Assegna ticket',
-    'can-not-inactive-group'       => 'Impossibile disattivare il gruppo con agenti assegnati. Per favore riassegna gli agenti ad un altro gruppo e riprova.',
+    'sort-by' => 'Ordina per',
+    'created-at' => 'Creato a',
+    'or' => 'o',
+    'activate' => 'Attiva',
+    'system-email-not-configured' => 'Non possiamo processare la richiesta in quanto il sistema non ha configurato alcuna mail per le notifiche. Per favore contatta l\'amministratore.',
+    'assign-ticket' => 'Assegna ticket',
+    'can-not-inactive-group' => 'Impossibile disattivare il gruppo con agenti assegnati. Per favore riassegna gli agenti ad un altro gruppo e riprova.',
     'internal-note-has-been-added' => 'Note interne aggiunte al ticket',
-    'active-users'                 => 'Utenti attivi',
-    'deleted-users'                => 'Utenti cancellati',
-    'view-option'                  => 'Visualizza opzioni',
-    'accoutn-not-verified'         => 'Account non verificato',
-    'enabled'                      => 'Abilitato',
-    'disabled'                     => 'Disabilitato',
-    'user-account-is-deleted'      => 'Questo account è stato cancellato.',
-    'restore-user'                 => 'Ripristina account utente',
-    'delete-account-caution-info'  => 'Questo account potrebbe avere ancora ticket aperti nel sistema.',
-    'reply-can-not-be-empty'       => 'La risposta non può essere vuota.',
+    'active-users' => 'Utenti attivi',
+    'deleted-users' => 'Utenti cancellati',
+    'view-option' => 'Visualizza opzioni',
+    'accoutn-not-verified' => 'Account non verificato',
+    'enabled' => 'Abilitato',
+    'disabled' => 'Disabilitato',
+    'user-account-is-deleted' => 'Questo account è stato cancellato.',
+    'restore-user' => 'Ripristina account utente',
+    'delete-account-caution-info' => 'Questo account potrebbe avere ancora ticket aperti nel sistema.',
+    'reply-can-not-be-empty' => 'La risposta non può essere vuota.',
 
     //update 18-12-2016
     'account-created-contact-admin-as-we-were-not-able-to-send-opt' => 'Il tuo account è stato creato correttamente. Per favore contatta l\'amministratore in quanto non siamo stati in grado di spedire un codice OTP.',
     //update 19-12-2016
-    'only-agents'    => 'Utenti agenti',
-    'only-users'     => 'Utenti clienti',
-    'banned-users'   => 'Utenti bannati',
+    'only-agents' => 'Utenti agenti',
+    'only-users' => 'Utenti clienti',
+    'banned-users' => 'Utenti bannati',
     'inactive-users' => 'Utenti inattivi',
-    'all-users'      => 'Tutti gli utenti',
+    'all-users' => 'Tutti gli utenti',
     //update 21-12-2016
     'selected-user-is-already-the-owner' => 'L\'utente selezionato è già il proprietario del ticket.',
 ];
diff --git a/resources/lang/it/pagination.php b/resources/lang/it/pagination.php
index 623d76361..43283af11 100644
--- a/resources/lang/it/pagination.php
+++ b/resources/lang/it/pagination.php
@@ -14,5 +14,5 @@ return [
      */
 
     'previous' => '&laquo; Precedente',
-    'next'     => 'Successivo &raquo;',
+    'next' => 'Successivo &raquo;',
 ];
diff --git a/resources/lang/it/passwords.php b/resources/lang/it/passwords.php
index 5185b4e65..78a2568f4 100644
--- a/resources/lang/it/passwords.php
+++ b/resources/lang/it/passwords.php
@@ -14,8 +14,8 @@ return [
      */
 
     'password' => 'Le password devono essere almeno di sei carattere e devono corrispondere.',
-    'user'     => "Non trovo nessun utente con l'email fornita.",
-    'token'    => 'Il token di reset password non è valido.',
-    'sent'     => 'Ti abbiamo inviato per email il link di reset della password!',
-    'reset'    => 'La tua password è stata resettata!',
+    'user' => "Non trovo nessun utente con l'email fornita.",
+    'token' => 'Il token di reset password non è valido.',
+    'sent' => 'Ti abbiamo inviato per email il link di reset della password!',
+    'reset' => 'La tua password è stata resettata!',
 ];
diff --git a/resources/lang/it/validation.php b/resources/lang/it/validation.php
index af5572135..df5d0cf01 100644
--- a/resources/lang/it/validation.php
+++ b/resources/lang/it/validation.php
@@ -13,65 +13,65 @@ return [
     |
    */
 
-    'accepted'   => ':attribute deve essere accettatp.',
+    'accepted' => ':attribute deve essere accettatp.',
     'active_url' => ':attribute non è un URL valido.',
-    'after'      => ':attribute deve essere una data dopo il :date.',
-    'alpha'      => ':attribute può contenere lettere.',
+    'after' => ':attribute deve essere una data dopo il :date.',
+    'alpha' => ':attribute può contenere lettere.',
     'alpha_dash' => ':attribute può contenere lettere, numeri, e trattini.',
-    'alpha_num'  => ':attribute può contenere lettere and numeri.',
-    'array'      => ':attribute deve essere un array.',
-    'before'     => ':attribute deve essere una data prima di :date.',
-    'between'    => [
+    'alpha_num' => ':attribute può contenere lettere and numeri.',
+    'array' => ':attribute deve essere un array.',
+    'before' => ':attribute deve essere una data prima di :date.',
+    'between' => [
         'numeric' => ':attribute deve essere fra :min e :max.',
-        'file'    => ':attribute deve essere fra :min e :max kilobytes.',
-        'string'  => ':attribute deve essere fra :min e :max caratteri.',
-        'array'   => ':attribute deve contenere fra :min e :max oggetti.',
+        'file' => ':attribute deve essere fra :min e :max kilobytes.',
+        'string' => ':attribute deve essere fra :min e :max caratteri.',
+        'array' => ':attribute deve contenere fra :min e :max oggetti.',
     ],
-    'boolean'        => ':attribute deve essere vero o falso.',
-    'confirmed'      => ':attribute di conferma non corrisponde.',
-    'date'           => ':attribute non è una data valida.',
-    'date_format'    => ':attribute non corrisponde al formato :format.',
-    'different'      => ':attribute e :other deveno essere differenti.',
-    'digits'         => ':attribute deve essere :digits numeri.',
+    'boolean' => ':attribute deve essere vero o falso.',
+    'confirmed' => ':attribute di conferma non corrisponde.',
+    'date' => ':attribute non è una data valida.',
+    'date_format' => ':attribute non corrisponde al formato :format.',
+    'different' => ':attribute e :other deveno essere differenti.',
+    'digits' => ':attribute deve essere :digits numeri.',
     'digits_between' => ':attribute deve essere fra :min and :max numeri.',
-    'email'          => ':attribute deve essere un indirizzo email valido.',
-    'filled'         => ':attribute è obbligatorio.',
-    'exists'         => ':attribute selezionato non è valido.',
-    'image'          => ':attribute deve essere una immagine.',
-    'in'             => ':attribute selezionato non è valido.',
-    'integer'        => ':attribute deve essere un intero.',
-    'ip'             => ':attribute deve essere un indirizzo IP valido.',
-    'max'            => [
+    'email' => ':attribute deve essere un indirizzo email valido.',
+    'filled' => ':attribute è obbligatorio.',
+    'exists' => ':attribute selezionato non è valido.',
+    'image' => ':attribute deve essere una immagine.',
+    'in' => ':attribute selezionato non è valido.',
+    'integer' => ':attribute deve essere un intero.',
+    'ip' => ':attribute deve essere un indirizzo IP valido.',
+    'max' => [
         'numeric' => ':attribute non può essere più grande di :max.',
-        'file'    => ':attribute non può essere più grande di :max kilobytes.',
-        'string'  => ':attribute non può essere più grande di :max caratteri.',
-        'array'   => ':attribute non può avere più di :max oggetti.',
+        'file' => ':attribute non può essere più grande di :max kilobytes.',
+        'string' => ':attribute non può essere più grande di :max caratteri.',
+        'array' => ':attribute non può avere più di :max oggetti.',
     ],
     'mimes' => ':attribute deve essere un file di tipo: :values.',
-    'min'   => [
+    'min' => [
         'numeric' => ':attribute deve essere almeno :min.',
-        'file'    => ':attribute deve essere almeno :min kilobytes.',
-        'string'  => ':attribute deve essere almeno :min caratteri.',
-        'array'   => ':attribute deve avere almeno :min oggetti.',
+        'file' => ':attribute deve essere almeno :min kilobytes.',
+        'string' => ':attribute deve essere almeno :min caratteri.',
+        'array' => ':attribute deve avere almeno :min oggetti.',
     ],
-    'not_in'               => ':attribute selezionato non è valido.',
-    'numeric'              => ':attribute deve essere un numero.',
-    'regex'                => ':attribute ha un formato non valido.',
-    'required'             => ':attribute è richiesto.',
-    'required_if'          => ':attribute è richiesto quando :other è :value.',
-    'required_with'        => ':attribute è richiesto quando :values è presente.',
-    'required_with_all'    => ':attribute è richiesto quando :values è presente.',
-    'required_without'     => ':attribute è richiesto quando :values non è presente.',
+    'not_in' => ':attribute selezionato non è valido.',
+    'numeric' => ':attribute deve essere un numero.',
+    'regex' => ':attribute ha un formato non valido.',
+    'required' => ':attribute è richiesto.',
+    'required_if' => ':attribute è richiesto quando :other è :value.',
+    'required_with' => ':attribute è richiesto quando :values è presente.',
+    'required_with_all' => ':attribute è richiesto quando :values è presente.',
+    'required_without' => ':attribute è richiesto quando :values non è presente.',
     'required_without_all' => ':attribute è richiesto quando nessuno dei :values è presente.',
-    'same'                 => ':attribute e :other devono corrispondere.',
-    'size'                 => [
+    'same' => ':attribute e :other devono corrispondere.',
+    'size' => [
         'numeric' => ':attribute deve essere :size.',
-        'file'    => ':attribute deve essere :size kilobytes.',
-        'string'  => ':attribute deve essere :size caratter.',
-        'array'   => ':attribute deve contenere :size oggetti.',
+        'file' => ':attribute deve essere :size kilobytes.',
+        'string' => ':attribute deve essere :size caratter.',
+        'array' => ':attribute deve contenere :size oggetti.',
     ],
-    'unique'   => ':attribute è già stato utilizzato.',
-    'url'      => ':attribute è in un formato non valido.',
+    'unique' => ':attribute è già stato utilizzato.',
+    'url' => ':attribute è in un formato non valido.',
     'timezone' => ':attribute deve essere un valido fuso orario.',
     /*
       |--------------------------------------------------------------------------
diff --git a/resources/lang/nl/lang.php b/resources/lang/nl/lang.php
index 48a3a9b84..186b370ce 100644
--- a/resources/lang/nl/lang.php
+++ b/resources/lang/nl/lang.php
@@ -31,96 +31,96 @@ return [
       |   Error
       |--------------------------------------
      */
-    'success'                                                        => 'Succes',
-    'fails'                                                          => 'Fout',
-    'alert'                                                          => 'Opgelet',
-    'warning'                                                        => 'Waarschuwing',
-    'required-error'                                                 => 'Vul alle vereiste velden in',
-    'invalid'                                                        => 'Onjuiste gebruikers ID of wachtwoord',
-    'sorry_something_went_wrong'                                     => 'Sorry, er is iets mis gegaan',
-    'were_working_on_it_and_well_get_it_fixed_as_soon_as_we_can'     => 'We doen ons best om het zo snel mogelijk te herstellen',
+    'success' => 'Succes',
+    'fails' => 'Fout',
+    'alert' => 'Opgelet',
+    'warning' => 'Waarschuwing',
+    'required-error' => 'Vul alle vereiste velden in',
+    'invalid' => 'Onjuiste gebruikers ID of wachtwoord',
+    'sorry_something_went_wrong' => 'Sorry, er is iets mis gegaan',
+    'were_working_on_it_and_well_get_it_fixed_as_soon_as_we_can' => 'We doen ons best om het zo snel mogelijk te herstellen',
     'we_are_sorry_but_the_page_you_are_looking_for_can_not_be_found' => 'Sorry, we kunnen de pagina die je zoekt niet vinden',
-    'go_back'                                                        => 'Ga terug',
-    'the_board_is_offline'                                           => 'Het systeem is offline',
-    'error_establishing_connection_to_database'                      => 'Kan geen toegang krijgen tot de database',
-    'unauthorized_access'                                            => 'Onbevoegde toegang',
-    'not-autherised'                                                 => 'Je hebt geen toegang',
-    'otp-not-matched'                                                => 'Oops! De OTP code welke je hebt ingevoerd komt niet overeen met de code welke we je hebben gestuurd.',
-    'otp-invalid'                                                    => 'OTP code moet een 6-cijferig nummer zijn.',
-    'otp-input-title'                                                => 'Voer de 6 cijfers van de OTP code in.',
-    'otp-expired'                                                    => 'Je OTP code is vervallen.<br/> Klik op "OTP Code Opnieuw sturen" om een nieuwe OTP code te ontvangen.',
-    'resend-otp-title'                                               => 'Klik hier om de OTP code opnieuw te laten versturen',
+    'go_back' => 'Ga terug',
+    'the_board_is_offline' => 'Het systeem is offline',
+    'error_establishing_connection_to_database' => 'Kan geen toegang krijgen tot de database',
+    'unauthorized_access' => 'Onbevoegde toegang',
+    'not-autherised' => 'Je hebt geen toegang',
+    'otp-not-matched' => 'Oops! De OTP code welke je hebt ingevoerd komt niet overeen met de code welke we je hebben gestuurd.',
+    'otp-invalid' => 'OTP code moet een 6-cijferig nummer zijn.',
+    'otp-input-title' => 'Voer de 6 cijfers van de OTP code in.',
+    'otp-expired' => 'Je OTP code is vervallen.<br/> Klik op "OTP Code Opnieuw sturen" om een nieuwe OTP code te ontvangen.',
+    'resend-otp-title' => 'Klik hier om de OTP code opnieuw te laten versturen',
     /*
       |--------------------------------------
       |   Login Page
       |--------------------------------------
      */
-    'login_to_start_your_session'        => 'Log in om te beginnen',
-    'login'                              => 'Inloggen',
-    'remember'                           => 'Onthoud mij',
-    'signmein'                           => 'Inloggen',
-    'iforgot'                            => 'Ik ben mijn wachtwoord vergeten',
-    'email_address'                      => 'E-mailadres',
-    'password'                           => 'Wachtwoord',
-    'woops'                              => 'Oeps!!',
-    'theirisproblem'                     => 'Er is een probleem met je invoer.',
-    'e-mail'                             => 'E-mailadres',
-    'reg_new_member'                     => 'Registreren',
+    'login_to_start_your_session' => 'Log in om te beginnen',
+    'login' => 'Inloggen',
+    'remember' => 'Onthoud mij',
+    'signmein' => 'Inloggen',
+    'iforgot' => 'Ik ben mijn wachtwoord vergeten',
+    'email_address' => 'E-mailadres',
+    'password' => 'Wachtwoord',
+    'woops' => 'Oeps!!',
+    'theirisproblem' => 'Er is een probleem met je invoer.',
+    'e-mail' => 'E-mailadres',
+    'reg_new_member' => 'Registreren',
     'this_account_is_currently_inactive' => 'Dit account is niet actief!',
-    'not-registered'                     => 'E-mailadres / gebruikersnaam onbekend',
-    'verify'                             => 'Controleren',
-    'enter-otp'                          => 'OTP invoeren',
-    'did-not-recive-code'                => 'Code niet ontvangen?',
-    'resend_otp'                         => 'OTP opnieuw versturen',
-    'verify-screen-msg'                  => 'Je account is niet geactiveerd.<br/>Voer je OTP in, welke we per e-mail hebben verstuurd, om je account te activeren',
-    'otp-sent'                           => 'We hebben een OTP code naar je telefoonnummer gestuurd.',
-    'verify-number'                      => 'Nummer controleren',
-    'get-verify-message'                 => 'Voer de OTP code in welke we naar je nieuwe nummer hebben gestuurd.',
-    'number-verification-sussessfull'    => 'Je nummer is succesvol gecontroleerd. Even geduld; we werken je profiel bij..',
+    'not-registered' => 'E-mailadres / gebruikersnaam onbekend',
+    'verify' => 'Controleren',
+    'enter-otp' => 'OTP invoeren',
+    'did-not-recive-code' => 'Code niet ontvangen?',
+    'resend_otp' => 'OTP opnieuw versturen',
+    'verify-screen-msg' => 'Je account is niet geactiveerd.<br/>Voer je OTP in, welke we per e-mail hebben verstuurd, om je account te activeren',
+    'otp-sent' => 'We hebben een OTP code naar je telefoonnummer gestuurd.',
+    'verify-number' => 'Nummer controleren',
+    'get-verify-message' => 'Voer de OTP code in welke we naar je nieuwe nummer hebben gestuurd.',
+    'number-verification-sussessfull' => 'Je nummer is succesvol gecontroleerd. Even geduld; we werken je profiel bij..',
     /*
       |--------------------------------------
       |   Register Page
       |--------------------------------------
      */
-    'registration'                                                                                => 'Registratie',
-    'full_name'                                                                                   => 'Volledige naam',
-    'firstname'                                                                                   => 'Voornaam',
-    'lastname'                                                                                    => 'Achternaam',
-    'profilepicture'                                                                              => 'Profielfoto',
-    'oldpassword'                                                                                 => 'Oude wachtwoord',
-    'newpassword'                                                                                 => 'Nieuwe wachtwoord',
-    'retype_password'                                                                             => 'Herhaal wachtwoord',
-    'i_agree_to_the'                                                                              => 'Ik ga akkoord met de',
-    'terms'                                                                                       => 'algemene voorwaarden',
-    'register'                                                                                    => 'Registreren',
-    'i_already_have_a_membership'                                                                 => 'Ik heb al een profiel',
-    'see-profile1'                                                                                => 'Klik hier om dit te bekijken ',
-    'see-profile2'                                                                                => 's profiel',
-    'activate_your_account_click_on_Link_that_send_to_your_mail'                                  => 'Activeer je account ! Klik op de link welke we naar je e-mailadres hebben gestuurd',
-    'activate_your_account_click_on_Link_that_send_to_your_mail_and_moble'                        => 'Activeer je account ! Klik op de link welke we naar je e-mailadres hebben gestuur of login op je account en voer de OTP code in welke we naar je mobiele nummer hebben gestuurd.',
+    'registration' => 'Registratie',
+    'full_name' => 'Volledige naam',
+    'firstname' => 'Voornaam',
+    'lastname' => 'Achternaam',
+    'profilepicture' => 'Profielfoto',
+    'oldpassword' => 'Oude wachtwoord',
+    'newpassword' => 'Nieuwe wachtwoord',
+    'retype_password' => 'Herhaal wachtwoord',
+    'i_agree_to_the' => 'Ik ga akkoord met de',
+    'terms' => 'algemene voorwaarden',
+    'register' => 'Registreren',
+    'i_already_have_a_membership' => 'Ik heb al een profiel',
+    'see-profile1' => 'Klik hier om dit te bekijken ',
+    'see-profile2' => 's profiel',
+    'activate_your_account_click_on_Link_that_send_to_your_mail' => 'Activeer je account ! Klik op de link welke we naar je e-mailadres hebben gestuurd',
+    'activate_your_account_click_on_Link_that_send_to_your_mail_and_moble' => 'Activeer je account ! Klik op de link welke we naar je e-mailadres hebben gestuur of login op je account en voer de OTP code in welke we naar je mobiele nummer hebben gestuurd.',
     'activate_your_account_click_on_Link_that_send_to_your_mail_sms_plugin_inactive_or_not_setup' => 'Account aangemaakt. Neem contact op met de systeembeheer want we konden geen OTP code naar je mobiele nummer verzenden, ook konden we geen e-mail versturen naar je e-mailadres.',
-    'this_field_do_not_match_our_records'                                                         => 'Dit veld komt niet overeen met onze gegevens.',
-    'we_have_e-mailed_your_password_reset_link'                                                   => 'We hebben een link verstuurd om je wachtwoord te resetten!',
-    "we_can't_find_a_user_with_that_e-mail_address"                                               => 'We kunnen geen gebruiker met dat e-mailadres vinden.',
+    'this_field_do_not_match_our_records' => 'Dit veld komt niet overeen met onze gegevens.',
+    'we_have_e-mailed_your_password_reset_link' => 'We hebben een link verstuurd om je wachtwoord te resetten!',
+    "we_can't_find_a_user_with_that_e-mail_address" => 'We kunnen geen gebruiker met dat e-mailadres vinden.',
     /*
       |--------------------------------------
       |   Reset Password Page
       |--------------------------------------
      */
-    'reset_password'              => 'Wachtwoord resetten',
+    'reset_password' => 'Wachtwoord resetten',
     'password-reset-successfully' => 'Je wachtwoord is gereset. Login op je account met je nieuwe wachtwoord.',
-    'password-can-not-reset'      => 'We konden je wachtwoord niet resetten. Probeer het later nog eens.',
+    'password-can-not-reset' => 'We konden je wachtwoord niet resetten. Probeer het later nog eens.',
     /*
       |--------------------------------------
       |   Forgot Password Page
       |--------------------------------------
      */
-    'i_know_my_password'            => 'Ik weet mijn wachtwoord',
-    'recover_passord'               => 'Wachtwoord resetten',
-    'send_password_reset_link'      => 'Stuur wachtwoord reset link',
+    'i_know_my_password' => 'Ik weet mijn wachtwoord',
+    'recover_passord' => 'Wachtwoord resetten',
+    'send_password_reset_link' => 'Stuur wachtwoord reset link',
     'enter_email_to_reset_password' => 'Voer een e-mailadres of mobiel nummer in om je wachtwoord te resetten',
-    'link'                          => 'Link',
-    'email_or_mobile'               => 'E-mailadres of mobiele telefoonnummer',
+    'link' => 'Link',
+    'email_or_mobile' => 'E-mailadres of mobiele telefoonnummer',
     /*
       |----------------------------------------------------------------------------------------
       | Emails Pages [English(en)]
@@ -137,114 +137,114 @@ return [
       |  Emails Create Page
       |--------------------------------------
      */
-    'emails'                                                                           => 'E-mailberichten',
-    'incoming_emails'                                                                  => 'Binnenkomende e-mailberichten',
-    'reuired_authentication'                                                           => 'Vereist authenticatie',
-    'fetching_email_via_imap'                                                          => 'E-mail via IMAP binnenhalen',
-    'create_email'                                                                     => 'Maak e-mailbericht',
-    'email_address'                                                                    => 'E-mailadres',
-    'email_name'                                                                       => 'E-mail naam',
-    'help_topic'                                                                       => 'Help Onderwerp',
-    'auto_response'                                                                    => 'Automatisch beantwoorden',
-    'host_name'                                                                        => 'Hostnaam',
-    'port_number'                                                                      => 'Poortnummer',
-    'mail_box_protocol'                                                                => 'Mailbox Protocol',
-    'authentication_required'                                                          => 'Authenticatie vereist',
-    'yes'                                                                              => 'Ja',
-    'no'                                                                               => 'Nee',
-    'header_spoofing'                                                                  => 'Header Spoofing',
-    'allow_for_this_email'                                                             => 'Sta toe voor dit e-mailbericht',
-    'imap_config'                                                                      => 'IMAP configuratie',
-    'email_information_and_settings'                                                   => 'E-mail informatie en instellingen',
-    'incoming_email_information'                                                       => 'Inkomende e-mail informatie ',
-    'outgoing_email_information'                                                       => 'Uitgaande e-mail informatie',
-    'new_ticket_settings'                                                              => 'Nieuw ticket instellingen',
-    'protocol'                                                                         => 'Protocol',
-    'fetching_protocol'                                                                => 'Ophaal protocol',
-    'transfer_protocol'                                                                => 'Transfer protocol',
-    'from_name'                                                                        => 'Van naam',
-    'add_an_email'                                                                     => 'Voeg een e-mailbericht toe',
-    'edit_an_email'                                                                    => 'Bewerk een e-mailbericht',
-    'disable_for_this_email_address'                                                   => 'Schakel uit voor dit e-mailbericht',
-    'validate_certificates_from_tls_or_ssl_server'                                     => 'Verifeer SSL/TLS certificaten van server',
-    'authentication'                                                                   => 'Authenticatie',
+    'emails' => 'E-mailberichten',
+    'incoming_emails' => 'Binnenkomende e-mailberichten',
+    'reuired_authentication' => 'Vereist authenticatie',
+    'fetching_email_via_imap' => 'E-mail via IMAP binnenhalen',
+    'create_email' => 'Maak e-mailbericht',
+    'email_address' => 'E-mailadres',
+    'email_name' => 'E-mail naam',
+    'help_topic' => 'Help Onderwerp',
+    'auto_response' => 'Automatisch beantwoorden',
+    'host_name' => 'Hostnaam',
+    'port_number' => 'Poortnummer',
+    'mail_box_protocol' => 'Mailbox Protocol',
+    'authentication_required' => 'Authenticatie vereist',
+    'yes' => 'Ja',
+    'no' => 'Nee',
+    'header_spoofing' => 'Header Spoofing',
+    'allow_for_this_email' => 'Sta toe voor dit e-mailbericht',
+    'imap_config' => 'IMAP configuratie',
+    'email_information_and_settings' => 'E-mail informatie en instellingen',
+    'incoming_email_information' => 'Inkomende e-mail informatie ',
+    'outgoing_email_information' => 'Uitgaande e-mail informatie',
+    'new_ticket_settings' => 'Nieuw ticket instellingen',
+    'protocol' => 'Protocol',
+    'fetching_protocol' => 'Ophaal protocol',
+    'transfer_protocol' => 'Transfer protocol',
+    'from_name' => 'Van naam',
+    'add_an_email' => 'Voeg een e-mailbericht toe',
+    'edit_an_email' => 'Bewerk een e-mailbericht',
+    'disable_for_this_email_address' => 'Schakel uit voor dit e-mailbericht',
+    'validate_certificates_from_tls_or_ssl_server' => 'Verifeer SSL/TLS certificaten van server',
+    'authentication' => 'Authenticatie',
     'incoming_email_connection_failed_please_check_email_credentials_or_imap_settings' => 'Inkomende e-mail verbinding mislukt. Controleer de instellingen.',
-    'outgoing_email_connection_failed'                                                 => 'Uitgaande e-mail verbinding mislukt',
-    'you_cannot_delete_system_default_email'                                           => 'Je kan geen standaard e-mailberichten verwijderen',
-    'email_deleted_sucessfully'                                                        => 'E-mail succesvol verwijderd',
-    'email_can_not_delete'                                                             => 'E-mail kan niet verwijderd worden',
-    'outgoing_email_failed'                                                            => 'Uitgaand e-mailbericht mislukt',
+    'outgoing_email_connection_failed' => 'Uitgaande e-mail verbinding mislukt',
+    'you_cannot_delete_system_default_email' => 'Je kan geen standaard e-mailberichten verwijderen',
+    'email_deleted_sucessfully' => 'E-mail succesvol verwijderd',
+    'email_can_not_delete' => 'E-mail kan niet verwijderd worden',
+    'outgoing_email_failed' => 'Uitgaand e-mailbericht mislukt',
     /*
       |--------------------------------------
       |  Ban Emails Create Page
       |--------------------------------------
      */
-    'ban_lists'                        => 'Blokkeringslijst',
-    'ban_email'                        => 'Blokkeer E-mailadres',
-    'ban_status'                       => 'Blokkeringsstatus',
-    'list_of_banned_emails'            => 'Lijst van geblokkeerde e-mailadressen',
-    'edit_banned_email'                => 'Bewerk geblokkeerde e-mailadressen',
-    'create_a_banned_email'            => 'Maak een geblokkeerd e-mailadres',
-    'email_banned_sucessfully'         => 'E-mailadres succes geblokkeerd',
-    'email_can_not_ban'                => 'E-mailadres kan niet worden geblokkeerd',
+    'ban_lists' => 'Blokkeringslijst',
+    'ban_email' => 'Blokkeer E-mailadres',
+    'ban_status' => 'Blokkeringsstatus',
+    'list_of_banned_emails' => 'Lijst van geblokkeerde e-mailadressen',
+    'edit_banned_email' => 'Bewerk geblokkeerde e-mailadressen',
+    'create_a_banned_email' => 'Maak een geblokkeerd e-mailadres',
+    'email_banned_sucessfully' => 'E-mailadres succes geblokkeerd',
+    'email_can_not_ban' => 'E-mailadres kan niet worden geblokkeerd',
     'banned_email_updated_sucessfully' => 'Geblokkeerd e-mailadres succesvol bijgewerkt',
-    'banned_email_not_updated'         => 'Geblokkeerd e-mailadres niet bijgewerkt',
-    'banned_removed_sucessfully'       => 'Blokkering succesvol verwijderd',
+    'banned_email_not_updated' => 'Geblokkeerd e-mailadres niet bijgewerkt',
+    'banned_removed_sucessfully' => 'Blokkering succesvol verwijderd',
     /*
       |--------------------------------------
       |  Templates Index Page
       |--------------------------------------
      */
-    'templates'                                => 'Sjabloon',
-    'template_set'                             => 'Sjabloon groep',
-    'create_template'                          => 'Maak sjabloon',
-    'edit_template'                            => 'Bewerk sjabloon',
-    'list_of_templates_sets'                   => 'Lijst van sjabloon groepen',
-    'create_set'                               => 'Maak groep',
-    'template_name'                            => 'Sjabloon naam',
-    'template_saved_successfully'              => 'Sjabloon succesvol opgeslagen',
-    'template_updated_successfully'            => 'Sjabloon succesvol bijgewerkt',
-    'in_use'                                   => 'In gebruik',
-    'you_have_created_a_new_template_set'      => 'Je hebt een nieuwe sjabloon groep gemaakt',
+    'templates' => 'Sjabloon',
+    'template_set' => 'Sjabloon groep',
+    'create_template' => 'Maak sjabloon',
+    'edit_template' => 'Bewerk sjabloon',
+    'list_of_templates_sets' => 'Lijst van sjabloon groepen',
+    'create_set' => 'Maak groep',
+    'template_name' => 'Sjabloon naam',
+    'template_saved_successfully' => 'Sjabloon succesvol opgeslagen',
+    'template_updated_successfully' => 'Sjabloon succesvol bijgewerkt',
+    'in_use' => 'In gebruik',
+    'you_have_created_a_new_template_set' => 'Je hebt een nieuwe sjabloon groep gemaakt',
     'you_have_successfully_activated_this_set' => 'Je hebt deze groep succesvol geactiveerd',
-    'template_set_deleted_successfully'        => 'Sjabloon groep succesvol verwijderd',
+    'template_set_deleted_successfully' => 'Sjabloon groep succesvol verwijderd',
     //Template Description
-    'Create ticket agent'       => 'E-mail welke naar een medewerker en beheerder wordt verstuurd wanneer er een ticket is gemaakt',
-    'Assign ticket'             => 'Ticket toegewezen aan medewerker',
-    'Create ticket'             => 'E-mail welke naar een klant wordt gestuurd als het ticket succesvol is aangemaakt.',
-    'Check ticket'              => 'Als een klant de status van een ticket wil controleren, wordt er een e-mailbericht naar de klant gestuurd. Deze link kan de klant gebruiken om de status te bekijken zonder daarvoor in te hoeven loggen.',
-    'Ticket reply agent'        => 'Een melding versturen naar de medewerker wanneer de klant reageert op het ticket',
+    'Create ticket agent' => 'E-mail welke naar een medewerker en beheerder wordt verstuurd wanneer er een ticket is gemaakt',
+    'Assign ticket' => 'Ticket toegewezen aan medewerker',
+    'Create ticket' => 'E-mail welke naar een klant wordt gestuurd als het ticket succesvol is aangemaakt.',
+    'Check ticket' => 'Als een klant de status van een ticket wil controleren, wordt er een e-mailbericht naar de klant gestuurd. Deze link kan de klant gebruiken om de status te bekijken zonder daarvoor in te hoeven loggen.',
+    'Ticket reply agent' => 'Een melding versturen naar de medewerker wanneer de klant reageert op het ticket',
     'Registration notification' => 'Gebruikersnaam en wachtwoord worden verstuurd bij de registratie',
-    'Reset password'            => 'E-mailbericht met een wachtwoord reset link',
-    'Error report'              => 'Fouten rapportage',
-    'Ticket creation'           => 'Melding welke verstuurd word door het systeem als een klant een ticket heeft gemaakt',
-    'Ticket reply'              => 'Als een medewerker antwoord op een ticket wordt er een e-mail melding verstuurd naar de klant en deelnemers',
-    'Close ticket'              => 'E-mail welke verstuurd wordt naar een klant als het ticket gesloten wordt.',
-    'Create ticket by agent'    => 'Een medewerker maakt een ticket voor de klant in naam van de klant.',
+    'Reset password' => 'E-mailbericht met een wachtwoord reset link',
+    'Error report' => 'Fouten rapportage',
+    'Ticket creation' => 'Melding welke verstuurd word door het systeem als een klant een ticket heeft gemaakt',
+    'Ticket reply' => 'Als een medewerker antwoord op een ticket wordt er een e-mail melding verstuurd naar de klant en deelnemers',
+    'Close ticket' => 'E-mail welke verstuurd wordt naar een klant als het ticket gesloten wordt.',
+    'Create ticket by agent' => 'Een medewerker maakt een ticket voor de klant in naam van de klant.',
     /*
       |--------------------------------------
       |  Templates Create Page
       |--------------------------------------
      */
     'template_set_to_clone' => 'Sjabloon geselecteerd om te klonen',
-    'language'              => 'Taal',
+    'language' => 'Taal',
     /*
       |--------------------------------------
       |  Diagnostics Page
       |--------------------------------------
      */
-    'diagnostics'                => 'Diagnostiek',
-    'from'                       => 'Van',
-    'to'                         => 'Naar',
-    'subject'                    => 'Onderwerp',
-    'message'                    => 'Bericht',
-    'send'                       => 'Verstuur',
-    'choose_an_email'            => 'Kies een e-mailades',
-    'email_diagnostic'           => 'E-mail Diagnostiek',
-    'send-mail-to-diagnos'       => 'Stuur een bericht om de uitgaande instellingen te controleren',
-    'message_has_been_sent'      => 'Bericht is verstuurd',
+    'diagnostics' => 'Diagnostiek',
+    'from' => 'Van',
+    'to' => 'Naar',
+    'subject' => 'Onderwerp',
+    'message' => 'Bericht',
+    'send' => 'Verstuur',
+    'choose_an_email' => 'Kies een e-mailades',
+    'email_diagnostic' => 'E-mail Diagnostiek',
+    'send-mail-to-diagnos' => 'Stuur een bericht om de uitgaande instellingen te controleren',
+    'message_has_been_sent' => 'Bericht is verstuurd',
     'message_sent_from_php_mail' => 'Bericht verstuurd van PHP-Mail',
-    'mailer_error'               => 'Mail Fout',
+    'mailer_error' => 'Mail Fout',
     /*
       |----------------------------------------------------------------------------------------
       | Settings Pages [English(en)]
@@ -261,105 +261,105 @@ return [
       |   Company Settings Page
       |--------------------------------------
      */
-    'country-code'                 => 'Land-code',
-    'company'                      => 'Bedrijf',
-    'company_settings'             => 'Bedrijf instellingen',
-    'website'                      => 'Website',
-    'phone'                        => 'Telefoonnummer',
-    'address'                      => 'Adres',
-    'landing'                      => 'Landing pagina',
-    'offline'                      => 'Offline pagina',
-    'thank'                        => 'Bedankt pagina',
-    'logo'                         => 'Logo',
-    'save'                         => 'Opslaan',
-    'delete-logo'                  => 'Verwijder logo',
-    'click-delete'                 => 'Klik hier om te verwijderen',
-    'use_logo'                     => 'Gebruik logo',
+    'country-code' => 'Land-code',
+    'company' => 'Bedrijf',
+    'company_settings' => 'Bedrijf instellingen',
+    'website' => 'Website',
+    'phone' => 'Telefoonnummer',
+    'address' => 'Adres',
+    'landing' => 'Landing pagina',
+    'offline' => 'Offline pagina',
+    'thank' => 'Bedankt pagina',
+    'logo' => 'Logo',
+    'save' => 'Opslaan',
+    'delete-logo' => 'Verwijder logo',
+    'click-delete' => 'Klik hier om te verwijderen',
+    'use_logo' => 'Gebruik logo',
     'company_updated_successfully' => 'Bedrijf succesvol bijgewerkt',
-    'company_can_not_updated'      => 'Bedrijf kan niet worden bijgewerkt',
-    'enter-country-phone-code'     => 'Voer de landcode in',
-    'country-code-required-error'  => 'Land-code is vereist met een telefoonnummer.',
+    'company_can_not_updated' => 'Bedrijf kan niet worden bijgewerkt',
+    'enter-country-phone-code' => 'Voer de landcode in',
+    'country-code-required-error' => 'Land-code is vereist met een telefoonnummer.',
     'incorrect-country-code-error' => 'Ongeldige land-code.',
     /*
       |--------------------------------------
       |   System Settings Page
       |--------------------------------------
      */
-    'system'                                                     => 'Systeem',
-    'online'                                                     => 'Online',
-    'offline'                                                    => 'Offline',
-    'name/title'                                                 => 'Naam / Titel',
-    'pagesize'                                                   => 'Pagina grootte ',
-    'url'                                                        => 'URL',
-    'default_department'                                         => 'Standaard afdeling',
-    'loglevel'                                                   => 'Rapportage niveau',
-    'purglog'                                                    => 'Verwijder rapportages',
-    'nameformat'                                                 => 'Naam formaat',
-    'timeformat'                                                 => 'Tijd formaat',
-    'date'                                                       => 'Datum',
-    'dateformat'                                                 => 'Datum formaat',
-    'date_time'                                                  => 'Datum en tijd formaat',
-    'day_date_time'                                              => 'Dag,datum en tijd formaat',
-    'timezone'                                                   => 'Standaard tijd zone',
-    'Ticket-created-successfully'                                => 'Ticket succesvol gemaakt',
-    'Ticket-created-successfully2'                               => 'Het ticket is aangemaakt maar niet gecontroleerd. Het wordt getoond in de inbox als de klant zijn account heeft bevestigd.',
-    'system_updated_successfully'                                => 'Systeem succesvol bijgewerkt',
-    'system_can_not_updated'                                     => 'Systeem kan niet worden bijgewerkt',
-    'ticket_updated_successfully'                                => 'Ticket succesvol bijgewerkt',
-    'ticket_can_not_updated'                                     => 'Ticket kan niet bijgewerkt worden',
-    'email_updated_successfully'                                 => 'E-mailadres succesvol bijgewerkt',
-    'email_can_not_updated'                                      => 'E-mailadres kan niet bijgewerkt worden',
-    'select_a_time_zone'                                         => 'Selecteer een tijd zone',
-    'select_a_date_time_format'                                  => 'Selecteer een datum tijd formaat',
+    'system' => 'Systeem',
+    'online' => 'Online',
+    'offline' => 'Offline',
+    'name/title' => 'Naam / Titel',
+    'pagesize' => 'Pagina grootte ',
+    'url' => 'URL',
+    'default_department' => 'Standaard afdeling',
+    'loglevel' => 'Rapportage niveau',
+    'purglog' => 'Verwijder rapportages',
+    'nameformat' => 'Naam formaat',
+    'timeformat' => 'Tijd formaat',
+    'date' => 'Datum',
+    'dateformat' => 'Datum formaat',
+    'date_time' => 'Datum en tijd formaat',
+    'day_date_time' => 'Dag,datum en tijd formaat',
+    'timezone' => 'Standaard tijd zone',
+    'Ticket-created-successfully' => 'Ticket succesvol gemaakt',
+    'Ticket-created-successfully2' => 'Het ticket is aangemaakt maar niet gecontroleerd. Het wordt getoond in de inbox als de klant zijn account heeft bevestigd.',
+    'system_updated_successfully' => 'Systeem succesvol bijgewerkt',
+    'system_can_not_updated' => 'Systeem kan niet worden bijgewerkt',
+    'ticket_updated_successfully' => 'Ticket succesvol bijgewerkt',
+    'ticket_can_not_updated' => 'Ticket kan niet bijgewerkt worden',
+    'email_updated_successfully' => 'E-mailadres succesvol bijgewerkt',
+    'email_can_not_updated' => 'E-mailadres kan niet bijgewerkt worden',
+    'select_a_time_zone' => 'Selecteer een tijd zone',
+    'select_a_date_time_format' => 'Selecteer een datum tijd formaat',
     'Ticket-has-been-created-successfully-your-ticket-number-is' => 'Het ticket is succesvol aangemaakt. Je ticketnummer is',
-    'Please-save-this-for-future-reference'                      => 'Bewaar dit voor toekomstige referentie',
-    'email-moble-already-taken'                                  => 'Het e-mailadres of mobiele nummer is al in gebruik',
-    'mobile-has-been-taken'                                      => 'Mobiele nummer is al in gebruik',
-    'failed-to-create-user-tcket-as-mobile-has-been-taken'       => 'Niet gelukt om een ticket te maken want het telefoonnummer welke je hebt ingevuld hoort bij een ander account, maar de andere informatie welke je hebt ingevuld komen niet overeen met die gebruiker. Controleer de gegevens of registreer je als nieuwe gebruiker',
-    'rtl'                                                        => 'RTL (Rechts naar Links)',
-    'the_rtl_support_is_only_applicable_to_the_outgoing_mails'   => 'De ondersteuning van RTL is alleen van toepassing op uitgaande e-mailberichten',
-    'user_set_ticket_status'                                     => 'Sta gebruikers toe om de status van een ticket te wijzigen',
-    'send_otp_for_account_verfication'                           => 'Stuur OTP naar gebruikers',
-    'otp_usage_info'                                             => 'We sturen een bevestigingslink en een OTP code naar een gebruiker als je niet gecontroleerde gebruikers toe staat om een ticket te maken. Als het e-mailadres niet verplicht is dan ontvangen gebruikers de gebruikersnaam en het wachtwoord op hun mobiele telefoonnummer( Hiervoor wordt gebruik gemaakt van de Faveo SMS Plugin).',
-    'send_otp_title_message'                                     => 'Stuur OTP code voor account controle, wachtwoord resetten en de bevestiging van het mobiele telefoonnummer',
-    'allow_unverified_users_to_create_ticket'                    => 'Sta niet gecontroleerde gebruikers toe om een ticket te maken',
-    'make-email-mandatroy'                                       => 'Verplicht het e-mailadres bij het maken van een ticket / gebruiker',
-    'email_man_info'                                             => 'Als je het e-mailadres niet verplicht maakt kunnen gebruikers registeren zonder e-mailadres. We readen niet aan om niet bevestigde gebruikers tickets te laten maken, zodat deze meldingen kunnen ontvangen op hun mobiele telefoonnummer en op hun account kunnen inloggen met het wachtwoord en e-mailadres welke ze op hun mobiele nummer hebben ontvangen..',
+    'Please-save-this-for-future-reference' => 'Bewaar dit voor toekomstige referentie',
+    'email-moble-already-taken' => 'Het e-mailadres of mobiele nummer is al in gebruik',
+    'mobile-has-been-taken' => 'Mobiele nummer is al in gebruik',
+    'failed-to-create-user-tcket-as-mobile-has-been-taken' => 'Niet gelukt om een ticket te maken want het telefoonnummer welke je hebt ingevuld hoort bij een ander account, maar de andere informatie welke je hebt ingevuld komen niet overeen met die gebruiker. Controleer de gegevens of registreer je als nieuwe gebruiker',
+    'rtl' => 'RTL (Rechts naar Links)',
+    'the_rtl_support_is_only_applicable_to_the_outgoing_mails' => 'De ondersteuning van RTL is alleen van toepassing op uitgaande e-mailberichten',
+    'user_set_ticket_status' => 'Sta gebruikers toe om de status van een ticket te wijzigen',
+    'send_otp_for_account_verfication' => 'Stuur OTP naar gebruikers',
+    'otp_usage_info' => 'We sturen een bevestigingslink en een OTP code naar een gebruiker als je niet gecontroleerde gebruikers toe staat om een ticket te maken. Als het e-mailadres niet verplicht is dan ontvangen gebruikers de gebruikersnaam en het wachtwoord op hun mobiele telefoonnummer( Hiervoor wordt gebruik gemaakt van de Faveo SMS Plugin).',
+    'send_otp_title_message' => 'Stuur OTP code voor account controle, wachtwoord resetten en de bevestiging van het mobiele telefoonnummer',
+    'allow_unverified_users_to_create_ticket' => 'Sta niet gecontroleerde gebruikers toe om een ticket te maken',
+    'make-email-mandatroy' => 'Verplicht het e-mailadres bij het maken van een ticket / gebruiker',
+    'email_man_info' => 'Als je het e-mailadres niet verplicht maakt kunnen gebruikers registeren zonder e-mailadres. We readen niet aan om niet bevestigde gebruikers tickets te laten maken, zodat deze meldingen kunnen ontvangen op hun mobiele telefoonnummer en op hun account kunnen inloggen met het wachtwoord en e-mailadres welke ze op hun mobiele nummer hebben ontvangen..',
     /*
       |--------------------------------------
       |   Email Settings Page
       |--------------------------------------
      */
-    'email'                               => 'E-mail',
-    'email-settings'                      => 'E-mail instellingen',
-    'default_template'                    => 'Standaard sjabloon groep:',
-    'default_system_email'                => 'Standaard systeem e-mailadres:',
-    'default_alert_email'                 => 'Standaard waarschuwings e-mailadres:',
-    'admin_email'                         => 'Beheer e-mailadres:',
-    'email_fetch'                         => 'E-mail ophalen:',
-    'enable'                              => 'Inschakelen',
-    'default_MTA'                         => 'Standaard MTA',
-    'fetch_auto-corn'                     => 'Binnenhalen bij geplande taak',
-    'strip_quoted_reply'                  => 'Verwijder gequote antwoord',
-    'reply_separator'                     => 'Antwoord scheidingsteken',
-    'accept_all_email'                    => 'Accepteer alle e-mailberichten',
-    'accept_email_unknown'                => 'Accepteer e-mailberichten van onbekende gebruikers',
-    'accept_email_collab'                 => 'Accepteer e-mail medewerkers',
+    'email' => 'E-mail',
+    'email-settings' => 'E-mail instellingen',
+    'default_template' => 'Standaard sjabloon groep:',
+    'default_system_email' => 'Standaard systeem e-mailadres:',
+    'default_alert_email' => 'Standaard waarschuwings e-mailadres:',
+    'admin_email' => 'Beheer e-mailadres:',
+    'email_fetch' => 'E-mail ophalen:',
+    'enable' => 'Inschakelen',
+    'default_MTA' => 'Standaard MTA',
+    'fetch_auto-corn' => 'Binnenhalen bij geplande taak',
+    'strip_quoted_reply' => 'Verwijder gequote antwoord',
+    'reply_separator' => 'Antwoord scheidingsteken',
+    'accept_all_email' => 'Accepteer alle e-mailberichten',
+    'accept_email_unknown' => 'Accepteer e-mailberichten van onbekende gebruikers',
+    'accept_email_collab' => 'Accepteer e-mail medewerkers',
     'automatically_and_collab_from_email' => 'Medewekers automatisch toevoegen van e-mailvelden',
-    'default_alert_email'                 => 'Standaard e-mail melding',
-    'attachments'                         => 'Bijlagen',
-    'email_attahment_user'                => 'E-mail bijlagen naar de gebruiker',
-    'cron_notification'                   => 'Inschakelen meldingstaak',
-    'cron'                                => 'Taken inplannen',
-    'cron-jobs'                           => 'Ingeplande taken',
-    'crone-url-message'                   => 'Dit is de taakplanner URL voor je systeem.',
-    'clipboard-copy-message'              => 'Gekopieerd naar klembord.',
-    'click'                               => 'Klik hier',
-    'check-cron-set'                      => 'Om te bekijken hoe je een taakplanner op je server kan istellen.',
-    'notification-email'                  => 'E-mailmeldingen',
-    'click-url-copy'                      => 'Klik hier om de URL te kopiëren',
-    'job-scheduler-error'                 => 'Taakplanner kan niet bijgewerkt worden.',
-    'job-scheduler-success'               => 'Taakplanner succesvol bijgewerkt.',
+    'default_alert_email' => 'Standaard e-mail melding',
+    'attachments' => 'Bijlagen',
+    'email_attahment_user' => 'E-mail bijlagen naar de gebruiker',
+    'cron_notification' => 'Inschakelen meldingstaak',
+    'cron' => 'Taken inplannen',
+    'cron-jobs' => 'Ingeplande taken',
+    'crone-url-message' => 'Dit is de taakplanner URL voor je systeem.',
+    'clipboard-copy-message' => 'Gekopieerd naar klembord.',
+    'click' => 'Klik hier',
+    'check-cron-set' => 'Om te bekijken hoe je een taakplanner op je server kan istellen.',
+    'notification-email' => 'E-mailmeldingen',
+    'click-url-copy' => 'Klik hier om de URL te kopiëren',
+    'job-scheduler-error' => 'Taakplanner kan niet bijgewerkt worden.',
+    'job-scheduler-success' => 'Taakplanner succesvol bijgewerkt.',
     /*
 
       |--------------------------------------
@@ -368,30 +368,30 @@ return [
 
      */
 
-    'ticket'                             => 'Ticket',
-    'ticket-setting'                     => 'Ticket instellingen',
-    'default_ticket_number_format'       => 'Standaard ticket nummer formaat',
-    'default_ticket_number_sequence'     => 'Standaard ticket volgorde',
-    'default_status'                     => 'Standaard Status',
-    'default_priority'                   => 'Standaard prioriteit',
-    'default_sla'                        => 'Standaard SLA',
-    'default_help_topic'                 => 'Standaard Help Onderwerp',
-    'maximum_open_tickets'               => 'Maximaal aantal open tickets',
+    'ticket' => 'Ticket',
+    'ticket-setting' => 'Ticket instellingen',
+    'default_ticket_number_format' => 'Standaard ticket nummer formaat',
+    'default_ticket_number_sequence' => 'Standaard ticket volgorde',
+    'default_status' => 'Standaard Status',
+    'default_priority' => 'Standaard prioriteit',
+    'default_sla' => 'Standaard SLA',
+    'default_help_topic' => 'Standaard Help Onderwerp',
+    'maximum_open_tickets' => 'Maximaal aantal open tickets',
     'agent_collision_avoidance_duration' => 'Tijd voordat medewerkers tegelijkertijd aan hetzelfde ticket werken',
-    'human_verification'                 => 'Menselijke verificatie',
-    'claim_on_response'                  => 'Claim ticket bij antwoord',
-    'assigned_tickets'                   => 'Toegewezen tickets',
-    'answered_tickets'                   => 'Beantwoorde tickets',
-    'agent_identity_masking'             => 'Identiteit medewerker verbergen',
-    'enable_HTML_ticket_thread'          => 'S`chakel HTML ticket thread in',
-    'allow_client_updates'               => 'Sta client updates toe',
-    'lock_ticket_frequency'              => 'Blokkeer tickets',
-    'only-once'                          => 'Eenmaal',
-    'frequently'                         => 'Hoevaak',
-    'reload-now'                         => 'Vernieuwen',
-    'ticket-lock-inactive'               => 'U bent een tijdje inactief geweest. Herlaad de pagina.',
-    'make-system-default-mail'           => 'Maak dit het standaard systeem e-mailadres',
-    'thread'                             => 'Thread',
+    'human_verification' => 'Menselijke verificatie',
+    'claim_on_response' => 'Claim ticket bij antwoord',
+    'assigned_tickets' => 'Toegewezen tickets',
+    'answered_tickets' => 'Beantwoorde tickets',
+    'agent_identity_masking' => 'Identiteit medewerker verbergen',
+    'enable_HTML_ticket_thread' => 'S`chakel HTML ticket thread in',
+    'allow_client_updates' => 'Sta client updates toe',
+    'lock_ticket_frequency' => 'Blokkeer tickets',
+    'only-once' => 'Eenmaal',
+    'frequently' => 'Hoevaak',
+    'reload-now' => 'Vernieuwen',
+    'ticket-lock-inactive' => 'U bent een tijdje inactief geweest. Herlaad de pagina.',
+    'make-system-default-mail' => 'Maak dit het standaard systeem e-mailadres',
+    'thread' => 'Thread',
 
     /*
 
@@ -401,21 +401,21 @@ return [
 
      */
 
-    'access'                                           => 'Toegang',
-    'expiration_policy'                                => 'Wachtwoord verval beleid',
-    'allow_password_resets'                            => 'Sta wachtwoord reset toe',
-    'reset_token_expiration'                           => 'Herstel token vervaltijd',
-    'agent_session_timeout'                            => 'Medewerker sessie timeout',
-    'bind_agent_session_IP'                            => 'Wijs de sessie van de medewerker toe aan het IP-adres',
-    'registration_required'                            => 'Registratie benodigd',
+    'access' => 'Toegang',
+    'expiration_policy' => 'Wachtwoord verval beleid',
+    'allow_password_resets' => 'Sta wachtwoord reset toe',
+    'reset_token_expiration' => 'Herstel token vervaltijd',
+    'agent_session_timeout' => 'Medewerker sessie timeout',
+    'bind_agent_session_IP' => 'Wijs de sessie van de medewerker toe aan het IP-adres',
+    'registration_required' => 'Registratie benodigd',
     'require_registration_and_login_to_create_tickets' => 'Registratie benodigd en inloggen om tickets te creëren',
-    'registration_method'                              => 'Registratie methode',
-    'user_session_timeout'                             => 'Gebruikers sessie time-out',
-    'client_quick_access'                              => 'Gebruiker snelle toegang',
-    'cron'                                             => 'Taak',
-    'cron_settings'                                    => 'Taak instellingen',
-    'system-settings'                                  => 'Systeem Instellingen',
-    'settings-2'                                       => 'Instellingen',
+    'registration_method' => 'Registratie methode',
+    'user_session_timeout' => 'Gebruikers sessie time-out',
+    'client_quick_access' => 'Gebruiker snelle toegang',
+    'cron' => 'Taak',
+    'cron_settings' => 'Taak instellingen',
+    'system-settings' => 'Systeem Instellingen',
+    'settings-2' => 'Instellingen',
 
     /*
 
@@ -425,19 +425,19 @@ return [
 
      */
 
-    'auto_responce'                      => 'Autmomatisch antwoord',
-    'auto_responce-settings'             => 'Autmomatisch antwoord instellingen',
-    'new_ticket'                         => 'Nieuw ticket',
-    'new_ticket_by_agent'                => 'Nieuw ticket door medewerker',
-    'new_message'                        => 'Nieuw bericht',
-    'submitter'                          => 'Aanvrager: ',
-    'send_receipt_confirmation'          => 'Verstuur ontvangstbevestiging',
-    'participants'                       => 'Deelnemers: ',
-    'send_new_activity_notice'           => 'Stuur nieuwe activiteit notificatie',
-    'overlimit_notice'                   => 'Bestandgrootte overschreden melding',
-    'email_attachments_to_the_user'      => 'E-mail bijlagen naar nieuwe gebruiker',
+    'auto_responce' => 'Autmomatisch antwoord',
+    'auto_responce-settings' => 'Autmomatisch antwoord instellingen',
+    'new_ticket' => 'Nieuw ticket',
+    'new_ticket_by_agent' => 'Nieuw ticket door medewerker',
+    'new_message' => 'Nieuw bericht',
+    'submitter' => 'Aanvrager: ',
+    'send_receipt_confirmation' => 'Verstuur ontvangstbevestiging',
+    'participants' => 'Deelnemers: ',
+    'send_new_activity_notice' => 'Stuur nieuwe activiteit notificatie',
+    'overlimit_notice' => 'Bestandgrootte overschreden melding',
+    'email_attachments_to_the_user' => 'E-mail bijlagen naar nieuwe gebruiker',
     'auto_response_updated_successfully' => 'Automatisch antwoord succesvol bijgewerkt',
-    'auto_response_can_not_updated'      => 'Automatisch antwoord kan niet bijgewerkt worden',
+    'auto_response_can_not_updated' => 'Automatisch antwoord kan niet bijgewerkt worden',
 
     /*
 
@@ -447,31 +447,31 @@ return [
 
      */
 
-    'disable'                                               => 'Uitschakelen',
-    'admin_email_2'                                         => 'Beheerder E-mail',
-    'alert_notices'                                         => 'Waarschuwingen & Meldingen',
-    'alert_notices_setitngs'                                => 'Waarschuwingen & Meldingen instellingen',
-    'new_ticket_alert'                                      => 'Nieuw ticket melding',
-    'department_manager'                                    => 'Afdelingsmanager',
-    'department_members'                                    => 'Afdelingdeelnemers',
-    'organization_account_manager'                          => 'Organisatie accountmanager',
-    'new_message_alert'                                     => 'Nieuw bericht melding',
-    'last_respondent'                                       => 'Laatste beantwoorder',
-    'assigned_agent_team'                                   => 'Toegewezen medewerker / team',
-    'new_internal_note_alert'                               => 'Nieuwe interne notitie melding',
-    'ticket_assignment_alert'                               => 'Ticket toewijzing melding',
-    'team_lead'                                             => 'Teamleider',
-    'team_members'                                          => 'Teamdeelnemers',
-    'ticket_transfer_alert'                                 => 'Ticket verplaatst melding',
-    'overdue_ticket_alert'                                  => 'Ticket over tijd melding ',
-    'system_alerts'                                         => 'Systeem melding',
-    'system_errors'                                         => 'Systeemfouten',
-    'SQL_errors'                                            => 'SQL fouten',
-    'excessive_failed_login_attempts'                       => 'Te vaak verkeerd ingelogd',
-    'system_error_reports'                                  => 'Systeem foutrapporten',
+    'disable' => 'Uitschakelen',
+    'admin_email_2' => 'Beheerder E-mail',
+    'alert_notices' => 'Waarschuwingen & Meldingen',
+    'alert_notices_setitngs' => 'Waarschuwingen & Meldingen instellingen',
+    'new_ticket_alert' => 'Nieuw ticket melding',
+    'department_manager' => 'Afdelingsmanager',
+    'department_members' => 'Afdelingdeelnemers',
+    'organization_account_manager' => 'Organisatie accountmanager',
+    'new_message_alert' => 'Nieuw bericht melding',
+    'last_respondent' => 'Laatste beantwoorder',
+    'assigned_agent_team' => 'Toegewezen medewerker / team',
+    'new_internal_note_alert' => 'Nieuwe interne notitie melding',
+    'ticket_assignment_alert' => 'Ticket toewijzing melding',
+    'team_lead' => 'Teamleider',
+    'team_members' => 'Teamdeelnemers',
+    'ticket_transfer_alert' => 'Ticket verplaatst melding',
+    'overdue_ticket_alert' => 'Ticket over tijd melding ',
+    'system_alerts' => 'Systeem melding',
+    'system_errors' => 'Systeemfouten',
+    'SQL_errors' => 'SQL fouten',
+    'excessive_failed_login_attempts' => 'Te vaak verkeerd ingelogd',
+    'system_error_reports' => 'Systeem foutrapporten',
     'Send_app_crash_reports_to_help_Ladybird_improve_Faveo' => 'Verstuur crash rapportages om Ladybird te helpen met het verbeteren van Faveo',
-    'alert_&_notices_updated_successfully'                  => 'Waarschuwingen & Meldingen succesvol geupdate',
-    'alert_&_notices_can_not_updated'                       => 'Waarschuwing & Meldingen kunnen niet worden geupdate',
+    'alert_&_notices_updated_successfully' => 'Waarschuwingen & Meldingen succesvol geupdate',
+    'alert_&_notices_can_not_updated' => 'Waarschuwing & Meldingen kunnen niet worden geupdate',
 
     /*
 
@@ -482,7 +482,7 @@ return [
      */
 
     'current_ratings' => 'Huidige waardering',
-    'edit_ratings'    => 'Wijzig waardering',
+    'edit_ratings' => 'Wijzig waardering',
 
     /*
 
@@ -492,29 +492,29 @@ return [
 
      */
 
-    'default'            => 'Standaard',
-    'language-settings'  => 'Taal instellingen',
-    'iso-code'           => 'ISO-CODE',
-    'download'           => 'Downloaden',
-    'upload_file'        => 'Upload bestand',
-    'enter_iso-code'     => 'Voer ISO-CODE in',
-    'eg.'                => 'Voorbeeld',
-    'for'                => 'Voor',
-    'english'            => 'Engels',
-    'language-name'      => 'Taal naam',
-    'file'               => 'Bestand',
-    'read-more'          => 'Lees meer',
-    'enable_lang'        => 'Inschakelen',
-    'add-lang-package'   => 'Voeg nieuw taalpakket toe',
-    'package_exist'      => 'Pakket bestaat al',
-    'iso-code-error'     => 'Fout in ISO-CODE. Voer de juiste ISO-CODE in.',
-    'zipp-error'         => 'Fout in .zip bestand. Zip moet alleen de PHP taalbestanden bevatten.',
-    'upload-success'     => 'Uploaden gelukt',
-    'file-error'         => 'Fout in bestand of verkeerd bestand.',
-    'delete-success'     => 'Taalpakket succesvol verwijderd.',
+    'default' => 'Standaard',
+    'language-settings' => 'Taal instellingen',
+    'iso-code' => 'ISO-CODE',
+    'download' => 'Downloaden',
+    'upload_file' => 'Upload bestand',
+    'enter_iso-code' => 'Voer ISO-CODE in',
+    'eg.' => 'Voorbeeld',
+    'for' => 'Voor',
+    'english' => 'Engels',
+    'language-name' => 'Taal naam',
+    'file' => 'Bestand',
+    'read-more' => 'Lees meer',
+    'enable_lang' => 'Inschakelen',
+    'add-lang-package' => 'Voeg nieuw taalpakket toe',
+    'package_exist' => 'Pakket bestaat al',
+    'iso-code-error' => 'Fout in ISO-CODE. Voer de juiste ISO-CODE in.',
+    'zipp-error' => 'Fout in .zip bestand. Zip moet alleen de PHP taalbestanden bevatten.',
+    'upload-success' => 'Uploaden gelukt',
+    'file-error' => 'Fout in bestand of verkeerd bestand.',
+    'delete-success' => 'Taalpakket succesvol verwijderd.',
     'lang-doesnot-exist' => 'Taalpakket bestaat niet',
-    'active-lang-error'  => 'Taalpakket kan niet verwijderd worden als deze actief is.',
-    'language-error'     => 'Taalpakket niet gevonden in uw LANG map.',
+    'active-lang-error' => 'Taalpakket kan niet verwijderd worden als deze actief is.',
+    'language-error' => 'Taalpakket niet gevonden in uw LANG map.',
     'lang-fallback-lang' => 'De standaard taal kan niet verwijderd worden,',
 
     /*
@@ -525,18 +525,18 @@ return [
 
      */
 
-    'add_plugin'            => 'Plugin toevoegen',
-    'plugins'               => 'Plugins',
-    'upload'                => 'Uploaden',
-    'plugins-list'          => 'Lijst van plugins',
-    'plugin-exists'         => 'Plugin bestaat al',
-    'plugin-installed'      => 'Plugin succesvol geinstalleerd.',
-    'plugin-path-missing'   => 'Plugin bestandspad bestaat niet',
-    'no-plugin-file'        => 'Er is geen ',
+    'add_plugin' => 'Plugin toevoegen',
+    'plugins' => 'Plugins',
+    'upload' => 'Uploaden',
+    'plugins-list' => 'Lijst van plugins',
+    'plugin-exists' => 'Plugin bestaat al',
+    'plugin-installed' => 'Plugin succesvol geinstalleerd.',
+    'plugin-path-missing' => 'Plugin bestandspad bestaat niet',
+    'no-plugin-file' => 'Er is geen ',
     'plugin-config-missing' => 'Er is geen <b>config.php of ServiceProvider.php</b>',
-    'plugin-info'           => 'Ben je een programmeur? We moedigen je aan om je eigen plugins te schrijven en deze beschikbaar te maken voor de community.',
-    'plugin-info-pro'       => 'Om de plugins te bekijken welke beschikbaar zijn bij de PRO versie van Faveo;',
-    'click-here'            => 'Klik hier',
+    'plugin-info' => 'Ben je een programmeur? We moedigen je aan om je eigen plugins te schrijven en deze beschikbaar te maken voor de community.',
+    'plugin-info-pro' => 'Om de plugins te bekijken welke beschikbaar zijn bij de PRO versie van Faveo;',
+    'click-here' => 'Klik hier',
 
     /*
       |----------------------------------------------------------------------------------------
@@ -554,115 +554,115 @@ return [
       |  Help Topic index Page
       |--------------------------------------
      */
-    'help_topics'       => 'Help-onderwerpen',
-    'topic'             => 'Onderwerp',
-    'type'              => 'Type',
-    'priority'          => 'Prioriteit',
-    'last_updated'      => 'Laatst bijgewerkt',
+    'help_topics' => 'Help-onderwerpen',
+    'topic' => 'Onderwerp',
+    'type' => 'Type',
+    'priority' => 'Prioriteit',
+    'last_updated' => 'Laatst bijgewerkt',
     'create_help_topic' => 'Maak help-onderwerp',
-    'action'            => 'Actie',
+    'action' => 'Actie',
     /*
       |--------------------------------------
       |  Help Topic Create Page
       |--------------------------------------
      */
-    'active'                                => 'Actief',
-    'disabled'                              => 'Uitgeschakeld',
-    'public'                                => 'Publiek',
-    'private'                               => 'Privé',
-    'parent_topic'                          => 'Hoofdonderwerp',
-    'Custom_form'                           => 'Aangepast formulier',
-    'SLA_plan'                              => 'SLA Plan',
-    'sla-plans'                             => 'SLA Plannen',
-    'auto_assign'                           => 'Automatisch toewijzen',
-    'auto_respons'                          => 'Automatisch antwoorden',
-    'ticket_number_format'                  => 'Ticket nummer formaat',
-    'system_default'                        => 'Systeem standaard',
-    'custom'                                => 'Aangepast',
-    'internal_notes'                        => 'Interne notities',
-    'select_a_parent_topic'                 => 'Selecteer een hoofdonderwerp',
-    'custom_form'                           => 'Aangepast formulier',
-    'select_a_form'                         => 'Selecteer een formulier',
-    'select_a_department'                   => 'Selecteer een afdeling',
-    'departments'                           => 'Afdelingen',
-    'select_a_priority'                     => 'Selecteer een prioriteit',
-    'priorities'                            => 'Prioriteiten',
-    'select_a_sla_plan'                     => 'Selecteer een SLA plan',
-    'sla_plans'                             => 'SLA Plannen',
-    'select_an_agent'                       => 'Selecteer een medewerker',
-    'helptopic_created_successfully'        => 'Help-onderwerp succesvol aangemaakt',
-    'helptopic_can_not_create'              => 'Help-onderwerp kan niet worden aangemaakt',
-    'helptopic_updated_successfully'        => 'Help-onderwerp succesvol bijgewerkt',
-    'helptopic_can_not_update'              => 'Help-onderwerp kan niet worden bijgewerkt',
-    'you_cannot_delete_default_department'  => 'Je kan de standaardafdeling niet verwijderen',
+    'active' => 'Actief',
+    'disabled' => 'Uitgeschakeld',
+    'public' => 'Publiek',
+    'private' => 'Privé',
+    'parent_topic' => 'Hoofdonderwerp',
+    'Custom_form' => 'Aangepast formulier',
+    'SLA_plan' => 'SLA Plan',
+    'sla-plans' => 'SLA Plannen',
+    'auto_assign' => 'Automatisch toewijzen',
+    'auto_respons' => 'Automatisch antwoorden',
+    'ticket_number_format' => 'Ticket nummer formaat',
+    'system_default' => 'Systeem standaard',
+    'custom' => 'Aangepast',
+    'internal_notes' => 'Interne notities',
+    'select_a_parent_topic' => 'Selecteer een hoofdonderwerp',
+    'custom_form' => 'Aangepast formulier',
+    'select_a_form' => 'Selecteer een formulier',
+    'select_a_department' => 'Selecteer een afdeling',
+    'departments' => 'Afdelingen',
+    'select_a_priority' => 'Selecteer een prioriteit',
+    'priorities' => 'Prioriteiten',
+    'select_a_sla_plan' => 'Selecteer een SLA plan',
+    'sla_plans' => 'SLA Plannen',
+    'select_an_agent' => 'Selecteer een medewerker',
+    'helptopic_created_successfully' => 'Help-onderwerp succesvol aangemaakt',
+    'helptopic_can_not_create' => 'Help-onderwerp kan niet worden aangemaakt',
+    'helptopic_updated_successfully' => 'Help-onderwerp succesvol bijgewerkt',
+    'helptopic_can_not_update' => 'Help-onderwerp kan niet worden bijgewerkt',
+    'you_cannot_delete_default_department' => 'Je kan de standaardafdeling niet verwijderen',
     'have_been_moved_to_default_help_topic' => 'Is verplaatst naar standaard help-onderwerp',
-    'helptopic_deleted_successfully'        => 'Help-onderwerp succesvol verwijderd',
-    'make-default-helptopic'                => 'Maak hiervan het standaard help-onderwerp',
+    'helptopic_deleted_successfully' => 'Help-onderwerp succesvol verwijderd',
+    'make-default-helptopic' => 'Maak hiervan het standaard help-onderwerp',
     /*
       |--------------------------------------
       |  SLA plan Index Page
       |--------------------------------------
      */
-    'sla_plans'    => 'SLA plannen',
-    'create_SLA'   => 'Maak een SLA',
+    'sla_plans' => 'SLA plannen',
+    'create_SLA' => 'Maak een SLA',
     'grace_period' => 'Tijdsduur',
-    'added_date'   => 'Datum toegevoegd',
+    'added_date' => 'Datum toegevoegd',
     /*
       |--------------------------------------
       |  SLA plan Create Page
       |--------------------------------------
      */
-    'transient'                                            => 'Toegankelijk',
-    'ticket_overdue_alert'                                 => 'Ticket over tijd meldingen',
-    'sla_plan_created_successfully'                        => 'SLA plan succesvol gemaakt',
-    'sla_plan_can_not_create'                              => 'SLA plan kan niet worden aangemaakt',
-    'sla_plan_updated_successfully'                        => 'SLA plan succesvol bijgewerkt',
-    'sla_plan_can_not_update'                              => 'SLA plan kan niet bijgewerkt worden',
-    'you_cannot_delete_default_department'                 => 'Je kan de standaard afdeling niet verwijderen',
-    'have_been_moved_to_default_sla'                       => 'Is verplaatst naar de standaard SLA',
+    'transient' => 'Toegankelijk',
+    'ticket_overdue_alert' => 'Ticket over tijd meldingen',
+    'sla_plan_created_successfully' => 'SLA plan succesvol gemaakt',
+    'sla_plan_can_not_create' => 'SLA plan kan niet worden aangemaakt',
+    'sla_plan_updated_successfully' => 'SLA plan succesvol bijgewerkt',
+    'sla_plan_can_not_update' => 'SLA plan kan niet bijgewerkt worden',
+    'you_cannot_delete_default_department' => 'Je kan de standaard afdeling niet verwijderen',
+    'have_been_moved_to_default_sla' => 'Is verplaatst naar de standaard SLA',
     'associated_department_have_been_moved_to_default_sla' => 'Gerelateerde afdeling is verplaatst naar standaard SLA',
     'associated_help_topic_have_been_moved_to_default_sla' => 'Gerelateerd help-onderwerp is verplaatst naar standaard SLA',
-    'sla_plan_deleted_successfully'                        => 'SLA Plan succesvol verwijderd',
-    'sla_plan_can_not_delete'                              => 'SLA Plan kan niet verwijderd worden',
-    'make-default-sla'                                     => 'Maak hier het standaard SLA plan van',
+    'sla_plan_deleted_successfully' => 'SLA Plan succesvol verwijderd',
+    'sla_plan_can_not_delete' => 'SLA Plan kan niet verwijderd worden',
+    'make-default-sla' => 'Maak hier het standaard SLA plan van',
     /*
       |--------------------------------------
       |  Work Flow
       |--------------------------------------
      */
-    'workflow'                      => 'Werkstroom',
-    'ticket_workflow'               => 'Ticket werkstroom',
-    'create_workflow'               => 'Maak werkstroom',
-    'edit_workflow'                 => 'Aanpassen werkstroom',
-    'updated'                       => 'Bijgewerkt',
-    'target'                        => 'Doel',
-    'target_channel'                => 'Doelkanaal',
-    'execution_order'               => 'Uitvoer volgorde',
-    'target_channel'                => 'Doelkanaal',
-    'workflow_rules'                => 'Werkstroom regels',
-    'workflow_action'               => 'Werkstroom actie',
-    'rules'                         => 'Regels',
-    'order'                         => 'Volgorde',
-    'condition'                     => 'Voorwaarde',
-    'statement'                     => 'Verklaring',
-    'select_a_channel'              => 'Selecteer een kanaal',
-    'body'                          => 'Hoofdtekst',
-    'select_one'                    => 'Selecteer één',
-    'equal_to'                      => 'Gelijk aan',
-    'not_equal_to'                  => 'Niet gelijk aan',
-    'contains'                      => 'Bevat',
-    'does_not_contain'              => 'Bevat niet',
-    'starts_with'                   => 'Begint met',
-    'ends_with'                     => 'Eindigd met',
-    'select_an_action'              => 'Selecteer een actie',
-    'reject_ticket'                 => 'Ticket weigeren',
-    'set_department'                => 'Afdeling instellen',
-    'set_priority'                  => 'Prioriteit instellen',
-    'set_sla_plan'                  => 'SLA plan instellen',
-    'assign_team'                   => 'Toegewezen team',
-    'assign_agent'                  => 'Toegewezen medewerker',
-    'set_help_topic'                => 'Helponderwerp instellen',
-    'set_ticket_status'             => 'Ticket status instellen',
+    'workflow' => 'Werkstroom',
+    'ticket_workflow' => 'Ticket werkstroom',
+    'create_workflow' => 'Maak werkstroom',
+    'edit_workflow' => 'Aanpassen werkstroom',
+    'updated' => 'Bijgewerkt',
+    'target' => 'Doel',
+    'target_channel' => 'Doelkanaal',
+    'execution_order' => 'Uitvoer volgorde',
+    'target_channel' => 'Doelkanaal',
+    'workflow_rules' => 'Werkstroom regels',
+    'workflow_action' => 'Werkstroom actie',
+    'rules' => 'Regels',
+    'order' => 'Volgorde',
+    'condition' => 'Voorwaarde',
+    'statement' => 'Verklaring',
+    'select_a_channel' => 'Selecteer een kanaal',
+    'body' => 'Hoofdtekst',
+    'select_one' => 'Selecteer één',
+    'equal_to' => 'Gelijk aan',
+    'not_equal_to' => 'Niet gelijk aan',
+    'contains' => 'Bevat',
+    'does_not_contain' => 'Bevat niet',
+    'starts_with' => 'Begint met',
+    'ends_with' => 'Eindigd met',
+    'select_an_action' => 'Selecteer een actie',
+    'reject_ticket' => 'Ticket weigeren',
+    'set_department' => 'Afdeling instellen',
+    'set_priority' => 'Prioriteit instellen',
+    'set_sla_plan' => 'SLA plan instellen',
+    'assign_team' => 'Toegewezen team',
+    'assign_agent' => 'Toegewezen medewerker',
+    'set_help_topic' => 'Helponderwerp instellen',
+    'set_ticket_status' => 'Ticket status instellen',
     'workflow_created_successfully' => 'Werkstroom succesvol aangemaakt',
     'workflow_updated_successfully' => 'Werkstroom succesvol bijgewerkt',
     'workflow_deleted_successfully' => 'Werkstroom succesvol verwijderd',
@@ -671,57 +671,57 @@ return [
       |  Form Create Page
       |--------------------------------------
      */
-    'title'                                 => 'Titel',
-    'instruction'                           => 'Instructie',
-    'label'                                 => 'Label',
-    'visibility'                            => 'Zichtbaarheid',
-    'variable'                              => 'Variabel',
-    'create_form'                           => 'Formulier maken',
-    'forms'                                 => 'Formulieren',
-    'form_name'                             => 'Naam formulier',
-    'view_this_form'                        => 'Bekijk dit formulier',
-    'delete_from'                           => 'Verwijder formulier',
-    'are_you_sure_you_want_to_delete'       => 'Weet je zeker dat je dit wil verwijderen?',
-    'close'                                 => 'Sluiten',
-    'instructions'                          => 'Instructies',
-    'instructions_on_creating_form'         => 'Selecteer hieronder welk soort veld je wil toevoegen. Vergeet niet om de veldopties in te stellen en scheidt de waarden met een komma. Als je klaar bent met het maken van het formulier kun je deze opslaan door te kiezen voor: Formulier opslaan',
-    'form_properties'                       => 'Eigenschappen formulier',
-    'adding_fields'                         => 'Velden toevoegen',
+    'title' => 'Titel',
+    'instruction' => 'Instructie',
+    'label' => 'Label',
+    'visibility' => 'Zichtbaarheid',
+    'variable' => 'Variabel',
+    'create_form' => 'Formulier maken',
+    'forms' => 'Formulieren',
+    'form_name' => 'Naam formulier',
+    'view_this_form' => 'Bekijk dit formulier',
+    'delete_from' => 'Verwijder formulier',
+    'are_you_sure_you_want_to_delete' => 'Weet je zeker dat je dit wil verwijderen?',
+    'close' => 'Sluiten',
+    'instructions' => 'Instructies',
+    'instructions_on_creating_form' => 'Selecteer hieronder welk soort veld je wil toevoegen. Vergeet niet om de veldopties in te stellen en scheidt de waarden met een komma. Als je klaar bent met het maken van het formulier kun je deze opslaan door te kiezen voor: Formulier opslaan',
+    'form_properties' => 'Eigenschappen formulier',
+    'adding_fields' => 'Velden toevoegen',
     'click_add_fields_button_to_add_fields' => "Klik op de knop <b>'Velden toevoegen'</b> om een veld toe te voegen",
-    'add_fields'                            => 'Velden toevoegen',
-    'save_form'                             => 'Formulier opslaan',
-    'label'                                 => 'Label',
-    'name'                                  => 'Naam',
-    'type'                                  => 'Type',
-    'values(selected_fields)'               => 'Waarden(geselecteerde velden)',
-    'required'                              => 'Vereist',
-    'Action'                                => 'Actie',
-    'remove'                                => 'Verwijder',
-    'form_deleted_successfully'             => 'Formulier succesvol verwijderd',
-    'successfully_created_form'             => 'Formulier succesvol aangemaakt',
-    'please_fill_form_name'                 => 'Vul de naam voor het formulier in',
-    'category_inserted_successfully'        => 'Categorie succesvol ingevoegd',
-    'category_not_inserted'                 => 'Categorie niet ingevoegd',
-    'category_updated_successfully'         => 'Categorie succesvol bijgewerkt',
-    'category_not_updated'                  => 'Categorie niet bijgewerkt',
-    'category_deleted_successfully'         => 'Categorie succesvol verwijderd',
-    'category_not_deleted'                  => 'Categorie niet verwijderd',
-    'article_inserted_successfully'         => 'Artikel succesvol ingevoegd',
-    'article_not_inserted'                  => 'Artikel niet ingevoegd',
-    'article_updated_successfully'          => 'Artikel succesvol bijgewerkt',
-    'article_not_updated'                   => 'Artikel niet bijgewerkt',
-    'article_deleted_successfully'          => 'Artikel succesvol verwijderd',
-    'article_not_deleted'                   => 'Artikel niet verwijderd',
-    'article_can_not_deleted'               => 'Artikel kan niet verwijderd worden',
-    'page_created_successfully'             => 'Pagina succesvol aangemaakt',
-    'your_page_updated_successfully'        => 'Pagina succesvol bijgewerkt',
-    'page_deleted_successfully'             => 'Pagina succesvol verwijderd',
-    'settings_updated_successfully'         => 'Instellingen succesvol bijgewerkt',
-    'settings_can_not_updated'              => 'Instellingen kunnen niet worden bijgewerkt',
-    'can_not_process'                       => 'Kan niet verwerken',
-    'comment_published'                     => 'Reactie gepubliceerd',
-    'comment_deleted'                       => 'Reactie verwijderd',
-    'publish_time'                          => 'Publicatie tijd',
+    'add_fields' => 'Velden toevoegen',
+    'save_form' => 'Formulier opslaan',
+    'label' => 'Label',
+    'name' => 'Naam',
+    'type' => 'Type',
+    'values(selected_fields)' => 'Waarden(geselecteerde velden)',
+    'required' => 'Vereist',
+    'Action' => 'Actie',
+    'remove' => 'Verwijder',
+    'form_deleted_successfully' => 'Formulier succesvol verwijderd',
+    'successfully_created_form' => 'Formulier succesvol aangemaakt',
+    'please_fill_form_name' => 'Vul de naam voor het formulier in',
+    'category_inserted_successfully' => 'Categorie succesvol ingevoegd',
+    'category_not_inserted' => 'Categorie niet ingevoegd',
+    'category_updated_successfully' => 'Categorie succesvol bijgewerkt',
+    'category_not_updated' => 'Categorie niet bijgewerkt',
+    'category_deleted_successfully' => 'Categorie succesvol verwijderd',
+    'category_not_deleted' => 'Categorie niet verwijderd',
+    'article_inserted_successfully' => 'Artikel succesvol ingevoegd',
+    'article_not_inserted' => 'Artikel niet ingevoegd',
+    'article_updated_successfully' => 'Artikel succesvol bijgewerkt',
+    'article_not_updated' => 'Artikel niet bijgewerkt',
+    'article_deleted_successfully' => 'Artikel succesvol verwijderd',
+    'article_not_deleted' => 'Artikel niet verwijderd',
+    'article_can_not_deleted' => 'Artikel kan niet verwijderd worden',
+    'page_created_successfully' => 'Pagina succesvol aangemaakt',
+    'your_page_updated_successfully' => 'Pagina succesvol bijgewerkt',
+    'page_deleted_successfully' => 'Pagina succesvol verwijderd',
+    'settings_updated_successfully' => 'Instellingen succesvol bijgewerkt',
+    'settings_can_not_updated' => 'Instellingen kunnen niet worden bijgewerkt',
+    'can_not_process' => 'Kan niet verwerken',
+    'comment_published' => 'Reactie gepubliceerd',
+    'comment_deleted' => 'Reactie verwijderd',
+    'publish_time' => 'Publicatie tijd',
     /*
       |----------------------------------------------------------------------------------------
       | Theme Pages [English(en)]
@@ -738,7 +738,7 @@ return [
       |  Footer Pages
       |--------------------------------------
      */
-    'footer'  => 'Footer',
+    'footer' => 'Footer',
     'footer1' => 'Footer1',
     'footer2' => 'Footer2',
     'footer3' => 'Footer3',
@@ -748,13 +748,13 @@ return [
       |  Custom alert box
       |--------------------------------------
      */
-    'ok'             => 'Oké',
-    'cancel'         => 'Annuleren',
-    'select-ticket'  => 'Selecteer Tickets.',
-    'confirm'        => 'Weet je het zeker?',
+    'ok' => 'Oké',
+    'cancel' => 'Annuleren',
+    'select-ticket' => 'Selecteer Tickets.',
+    'confirm' => 'Weet je het zeker?',
     'delete-tickets' => 'Verwijder tickets',
-    'close-tickets'  => 'Tickets sluiten',
-    'open-tickets'   => 'Tickets openen',
+    'close-tickets' => 'Tickets sluiten',
+    'open-tickets' => 'Tickets openen',
     /*
       |----------------------------------------------------------------------------------------
       | Staff Pages [English(en)]
@@ -765,158 +765,158 @@ return [
       | customize your views to better match your application.
       |
      */
-    'are_you_sure'       => 'Weet je het zeker',
-    'staffs'             => 'Medewerkers',
-    'name'               => 'Naam',
-    'user_name'          => 'Gebruikersnaam',
-    'status'             => 'Status',
-    'group'              => 'Groep',
-    'department'         => 'Afdeling',
-    'created'            => 'Aangemaakt',
-    'lastlogin'          => 'Laatste login',
-    'createagent'        => 'Maak een account voor een medewerker aan',
-    'delete'             => 'Verwijderen',
-    'agents'             => 'Medewerkers',
-    'create'             => 'Maken',
-    'edit'               => 'Bewerken',
-    'departments'        => 'Afdelingen',
-    'groups'             => 'Groepen',
+    'are_you_sure' => 'Weet je het zeker',
+    'staffs' => 'Medewerkers',
+    'name' => 'Naam',
+    'user_name' => 'Gebruikersnaam',
+    'status' => 'Status',
+    'group' => 'Groep',
+    'department' => 'Afdeling',
+    'created' => 'Aangemaakt',
+    'lastlogin' => 'Laatste login',
+    'createagent' => 'Maak een account voor een medewerker aan',
+    'delete' => 'Verwijderen',
+    'agents' => 'Medewerkers',
+    'create' => 'Maken',
+    'edit' => 'Bewerken',
+    'departments' => 'Afdelingen',
+    'groups' => 'Groepen',
     'select_a_time_zone' => 'Selecteer een tijdzone',
-    'time_zones'         => 'Tijdzones',
+    'time_zones' => 'Tijdzones',
     /*
       |--------------------------------------
       |  Staff Create Page
       |--------------------------------------
      */
-    'create_agent'                            => 'Maak medeweker',
-    'first_name'                              => 'Voornaam',
-    'last_name'                               => 'Achternaam',
-    'mobile_number'                           => 'Mobiele telefoonnummer',
-    'agent_signature'                         => 'Handtekening medewerker',
-    'account_status_setting'                  => 'Account Status & Instellingen',
-    'account_type'                            => 'Account Type',
-    'admin'                                   => 'Beheerder',
-    'agent'                                   => 'Medewerker',
-    'account_status'                          => 'Account Status',
-    'locked'                                  => 'Vastgezet',
-    'assigned_group'                          => 'Toegewezen groep',
-    'primary_department'                      => 'Hoofd afdeling',
-    'agent_time_zone'                         => 'Tijdzone medewerker',
-    'day_light_saving'                        => 'Zomertijd',
-    'limit_access'                            => 'Beperk toegang',
-    'directory_listing'                       => 'Adresboek',
-    'vocation_mode'                           => 'Vakantie modus',
-    'assigned_team'                           => 'Toegewezen team',
+    'create_agent' => 'Maak medeweker',
+    'first_name' => 'Voornaam',
+    'last_name' => 'Achternaam',
+    'mobile_number' => 'Mobiele telefoonnummer',
+    'agent_signature' => 'Handtekening medewerker',
+    'account_status_setting' => 'Account Status & Instellingen',
+    'account_type' => 'Account Type',
+    'admin' => 'Beheerder',
+    'agent' => 'Medewerker',
+    'account_status' => 'Account Status',
+    'locked' => 'Vastgezet',
+    'assigned_group' => 'Toegewezen groep',
+    'primary_department' => 'Hoofd afdeling',
+    'agent_time_zone' => 'Tijdzone medewerker',
+    'day_light_saving' => 'Zomertijd',
+    'limit_access' => 'Beperk toegang',
+    'directory_listing' => 'Adresboek',
+    'vocation_mode' => 'Vakantie modus',
+    'assigned_team' => 'Toegewezen team',
     'agent_send_mail_error_on_agent_creation' => 'Er ging iets mis tijdens het versturen van e-mail naar de medewerker. Controleer de e-mail instellingen en probeer het opnieuw',
-    'agent_creation_success'                  => 'Medewerker succesvol aangemaakt',
-    'failed_to_create_agent'                  => 'Niet gelukt om medewerker aan te maken',
-    'failed_to_edit_agent'                    => 'Niet gelukt om medewerker aan te passen',
-    'agent_updated_sucessfully'               => 'Medewerker succesvol bijgewerkt',
-    'unable_to_update_agent'                  => 'Niet gelukt om medewerker bij te werken',
-    'agent_deleted_sucessfully'               => 'Medewerker succesvol verwijderd',
-    'this_staff_is_related_to_some_tickets'   => 'Deze medewerker is gekoppeld aan tickets',
-    'list_of_agents'                          => 'Lijst van medewerkers',
-    'create_an_agent'                         => 'Maak een medewerker',
-    'edit_an_agent'                           => 'Bewerk een medewerker',
+    'agent_creation_success' => 'Medewerker succesvol aangemaakt',
+    'failed_to_create_agent' => 'Niet gelukt om medewerker aan te maken',
+    'failed_to_edit_agent' => 'Niet gelukt om medewerker aan te passen',
+    'agent_updated_sucessfully' => 'Medewerker succesvol bijgewerkt',
+    'unable_to_update_agent' => 'Niet gelukt om medewerker bij te werken',
+    'agent_deleted_sucessfully' => 'Medewerker succesvol verwijderd',
+    'this_staff_is_related_to_some_tickets' => 'Deze medewerker is gekoppeld aan tickets',
+    'list_of_agents' => 'Lijst van medewerkers',
+    'create_an_agent' => 'Maak een medewerker',
+    'edit_an_agent' => 'Bewerk een medewerker',
     /*
       |--------------------------------------
       |  Department Create Page
       |--------------------------------------
      */
-    'create_department'                                => 'Maak afdeling',
-    'manager'                                          => 'Manager',
-    'ticket_assignment'                                => 'Ticket toewijzig',
+    'create_department' => 'Maak afdeling',
+    'manager' => 'Manager',
+    'ticket_assignment' => 'Ticket toewijzig',
     'restrict_ticket_assignment_to_department_members' => 'Beperk ticket toewijzing tot afdeling medewerkers',
-    'outgoing_emails'                                  => 'Uitgaande e-mail',
-    'outgoing_email'                                   => 'Binnenkomende e-mail',
-    'template_set'                                     => 'Sjabloon groep',
-    'auto_responding_settings'                         => 'Automatisch antwoord instellingen',
-    'disable_for_this_department'                      => 'Uitschakelen voor deze afdeling',
-    'auto_response_email'                              => 'Automatisch antwoord e-mail',
-    'recipient'                                        => 'Ontvanger',
-    'group_access'                                     => 'Groepstoegang',
-    'department_signature'                             => 'Handtekening afdeling',
-    'list_of_departments'                              => 'Lijst met afdelingen',
-    'create_a_department'                              => 'Maak een afdeling',
-    'outgoing_email_settings'                          => 'Uitgaande e-mail instellingen',
-    'edit_department'                                  => 'Bewerk afdeling',
-    'select_a_sla'                                     => 'Selecteer een SLA',
-    'select_a_manager'                                 => 'Select een manager',
-    'department_created_sucessfully'                   => 'Afdeling succcesvol aangemaakt',
-    'failed_to_create_department'                      => 'Niet gelukt om afdeling aan te maken',
-    'department_updated_sucessfully'                   => 'Afdeling succesvol bijgewerkt',
-    'department_not_updated'                           => 'Afdeling niet bijgewerkt',
-    'you_cannot_delete_default_department'             => 'Je kan de standaard afdeling niet verwijderen',
-    'have_been_moved_to_default_department'            => 'is verplaatst naar de standaard afdeling',
-    'the_associated_helptopic_has_been_deactivated'    => 'Het gerelateerde help-onderwerp is uitgeschakeld',
-    'department_deleted_sucessfully'                   => 'Afdeling succesvol verwijderd',
-    'department_can_not_delete'                        => 'Afdeling kan niet verwijderd worden',
-    'make-default-department'                          => 'Maak hier de standaard afdeling van',
+    'outgoing_emails' => 'Uitgaande e-mail',
+    'outgoing_email' => 'Binnenkomende e-mail',
+    'template_set' => 'Sjabloon groep',
+    'auto_responding_settings' => 'Automatisch antwoord instellingen',
+    'disable_for_this_department' => 'Uitschakelen voor deze afdeling',
+    'auto_response_email' => 'Automatisch antwoord e-mail',
+    'recipient' => 'Ontvanger',
+    'group_access' => 'Groepstoegang',
+    'department_signature' => 'Handtekening afdeling',
+    'list_of_departments' => 'Lijst met afdelingen',
+    'create_a_department' => 'Maak een afdeling',
+    'outgoing_email_settings' => 'Uitgaande e-mail instellingen',
+    'edit_department' => 'Bewerk afdeling',
+    'select_a_sla' => 'Selecteer een SLA',
+    'select_a_manager' => 'Select een manager',
+    'department_created_sucessfully' => 'Afdeling succcesvol aangemaakt',
+    'failed_to_create_department' => 'Niet gelukt om afdeling aan te maken',
+    'department_updated_sucessfully' => 'Afdeling succesvol bijgewerkt',
+    'department_not_updated' => 'Afdeling niet bijgewerkt',
+    'you_cannot_delete_default_department' => 'Je kan de standaard afdeling niet verwijderen',
+    'have_been_moved_to_default_department' => 'is verplaatst naar de standaard afdeling',
+    'the_associated_helptopic_has_been_deactivated' => 'Het gerelateerde help-onderwerp is uitgeschakeld',
+    'department_deleted_sucessfully' => 'Afdeling succesvol verwijderd',
+    'department_can_not_delete' => 'Afdeling kan niet verwijderd worden',
+    'make-default-department' => 'Maak hier de standaard afdeling van',
     /*
       |--------------------------------------
       |  Team Create Page
       |--------------------------------------
      */
-    'create_team'                => 'Maak team',
-    'team_lead'                  => 'Teamleider',
-    'assignment_alert'           => 'Opdracht melding',
-    'disable_for_this_team'      => 'Uitschakelen voor dit team',
-    'teams'                      => 'Teams',
-    'list_of_teams'              => 'Lijst met teams',
-    'create_a_team'              => 'Maak een team',
-    'edit_a_team'                => 'Bewerk een team',
+    'create_team' => 'Maak team',
+    'team_lead' => 'Teamleider',
+    'assignment_alert' => 'Opdracht melding',
+    'disable_for_this_team' => 'Uitschakelen voor dit team',
+    'teams' => 'Teams',
+    'list_of_teams' => 'Lijst met teams',
+    'create_a_team' => 'Maak een team',
+    'edit_a_team' => 'Bewerk een team',
     'teams_created_successfully' => 'Team succcesvol aangemaakt',
-    'teams_can_not_create'       => 'Team kan niet aangemaakt worden',
+    'teams_can_not_create' => 'Team kan niet aangemaakt worden',
     'teams_updated_successfully' => 'Team succesvol bijgewerkt',
-    'teams_can_not_update'       => 'Team kan niet bijgewerkt worden',
+    'teams_can_not_update' => 'Team kan niet bijgewerkt worden',
     'teams_deleted_successfully' => 'Team succesvol verwijderd',
-    'teams_can_not_delete'       => 'Teams kunnen niet verwijderd worden',
-    'select_a_team'              => 'Selecteer een team',
-    'select_a_team_lead'         => 'Selecteer een teamleider',
-    'members'                    => 'Leden',
+    'teams_can_not_delete' => 'Teams kunnen niet verwijderd worden',
+    'select_a_team' => 'Selecteer een team',
+    'select_a_team_lead' => 'Selecteer een teamleider',
+    'members' => 'Leden',
     /*
       |--------------------------------------
       |  Group Create Page
       |--------------------------------------
      */
-    'create_group'                                                                           => 'Maak een groep',
-    'goups'                                                                                  => 'Groepen',
-    'can_create_ticket'                                                                      => 'Kan een ticket maken',
-    'can_edit_ticket'                                                                        => 'Kan een ticket bewerken',
-    'can_post_ticket'                                                                        => 'Kan een ticket plaatsen',
-    'can_close_ticket'                                                                       => 'Kan een ticket sluiten',
-    'can_assign_ticket'                                                                      => 'Kan een ticket toewijzen',
-    'can_transfer_ticket'                                                                    => 'Kan een ticket verplaatsen',
-    'can_delete_ticket'                                                                      => 'Kan een ticket verwijderen',
-    'can_ban_emails'                                                                         => 'Kan een e-mailadres blokkeren',
-    'can_manage_premade'                                                                     => 'Kan vooraf gemaakte antwoorden beheren',
-    'can_manage_FAQ'                                                                         => 'Kan de veel gestelde vragen beheren',
-    'can_view_agent_stats'                                                                   => 'Kan medewerker statistieken bekijken',
-    'department_access'                                                                      => 'Afdelingstoegang',
-    'admin_notes'                                                                            => 'Beheerder notities',
-    'group_members'                                                                          => 'Groepsleden',
-    'group_name'                                                                             => 'Naam van de groep',
-    'select_a_group'                                                                         => 'Selecteer een groep',
-    'create_a_group'                                                                         => 'Maak een groep',
-    'edit_a_group'                                                                           => 'Bewerk een groep',
-    'group_created_successfully'                                                             => 'Groep succesvol aangemaakt',
-    'group_can_not_create'                                                                   => 'Groep kan niet aangemaakt worden',
-    'group_updated_successfully'                                                             => 'Groep succcesvol bijgewerkt',
-    'group_can_not_update'                                                                   => 'Groep kan niet worden bijgewerkt',
+    'create_group' => 'Maak een groep',
+    'goups' => 'Groepen',
+    'can_create_ticket' => 'Kan een ticket maken',
+    'can_edit_ticket' => 'Kan een ticket bewerken',
+    'can_post_ticket' => 'Kan een ticket plaatsen',
+    'can_close_ticket' => 'Kan een ticket sluiten',
+    'can_assign_ticket' => 'Kan een ticket toewijzen',
+    'can_transfer_ticket' => 'Kan een ticket verplaatsen',
+    'can_delete_ticket' => 'Kan een ticket verwijderen',
+    'can_ban_emails' => 'Kan een e-mailadres blokkeren',
+    'can_manage_premade' => 'Kan vooraf gemaakte antwoorden beheren',
+    'can_manage_FAQ' => 'Kan de veel gestelde vragen beheren',
+    'can_view_agent_stats' => 'Kan medewerker statistieken bekijken',
+    'department_access' => 'Afdelingstoegang',
+    'admin_notes' => 'Beheerder notities',
+    'group_members' => 'Groepsleden',
+    'group_name' => 'Naam van de groep',
+    'select_a_group' => 'Selecteer een groep',
+    'create_a_group' => 'Maak een groep',
+    'edit_a_group' => 'Bewerk een groep',
+    'group_created_successfully' => 'Groep succesvol aangemaakt',
+    'group_can_not_create' => 'Groep kan niet aangemaakt worden',
+    'group_updated_successfully' => 'Groep succcesvol bijgewerkt',
+    'group_can_not_update' => 'Groep kan niet worden bijgewerkt',
     'there_are_agents_assigned_to_this_group_please_unassign_them_from_this_group_to_delete' => 'Er zijn medewekers toegewezen aan deze groep. Verwijder deze eerst van de groep om de groep te kunnen verwijderen',
-    'group_cannot_delete'                                                                    => 'Groep kan niet verwijderd worden',
-    'group_deleted_successfully'                                                             => 'Groep succesvol verwijderd',
-    'group_cannot_delete'                                                                    => 'Groep kan niet verwijderd worden',
-    'failed_to_load_the_page'                                                                => 'Niet gelukt om de pagina te laden',
+    'group_cannot_delete' => 'Groep kan niet verwijderd worden',
+    'group_deleted_successfully' => 'Groep succesvol verwijderd',
+    'group_cannot_delete' => 'Groep kan niet verwijderd worden',
+    'failed_to_load_the_page' => 'Niet gelukt om de pagina te laden',
     /*
       |--------------------------------------
       |  SMTP Page
       |--------------------------------------
      */
-    'driver'     => 'Driver',
-    'smtp'       => 'SMTP',
-    'host'       => 'Host',
-    'port'       => 'Poort',
+    'driver' => 'Driver',
+    'smtp' => 'SMTP',
+    'host' => 'Host',
+    'port' => 'Poort',
     'encryption' => 'Versleuteling',
     /*
       |----------------------------------------------------------------------------------------
@@ -928,431 +928,431 @@ return [
       | customize your views to better match your application.
       |
      */
-    'agent_panel'        => 'Medewerkerpaneel',
-    'profile'            => 'Profiel',
-    'change_password'    => 'Wachtwoord veranderen',
-    'sign_out'           => 'Uitloggen',
-    'Tickets'            => 'TICKETS',
-    'ticket-details'     => 'Ticket Details',
-    'inbox'              => 'Inbox',
-    'my_tickets'         => 'Mijn Tickets',
-    'unassigned'         => 'Niet toegewezen',
-    'trash'              => 'Prullenbak',
-    'Updates'            => 'UPDATES',
-    'no_new_updates'     => 'Geen Updates',
-    'check_for_updates'  => 'Controleer op updates',
-    'update-version'     => 'Versie bijwerken',
-    'open'               => 'Open',
-    'inprogress'         => 'In behandeling',
+    'agent_panel' => 'Medewerkerpaneel',
+    'profile' => 'Profiel',
+    'change_password' => 'Wachtwoord veranderen',
+    'sign_out' => 'Uitloggen',
+    'Tickets' => 'TICKETS',
+    'ticket-details' => 'Ticket Details',
+    'inbox' => 'Inbox',
+    'my_tickets' => 'Mijn Tickets',
+    'unassigned' => 'Niet toegewezen',
+    'trash' => 'Prullenbak',
+    'Updates' => 'UPDATES',
+    'no_new_updates' => 'Geen Updates',
+    'check_for_updates' => 'Controleer op updates',
+    'update-version' => 'Versie bijwerken',
+    'open' => 'Open',
+    'inprogress' => 'In behandeling',
     'inprogress_tickets' => 'Tickets in behandeling Tickets',
-    'closed'             => 'Gesloten',
-    'Departments'        => 'AFDELINGEN',
-    'tools'              => 'Instellingen',
-    'canned'             => 'Standaard',
-    'knowledge_base'     => 'Kennisbank',
-    'kb-settings'        => 'Kennisbank instellingen',
-    'loading'            => 'Laden',
-    'ratings'            => 'Beoordelingen',
-    'please_rate'        => 'Beoordeel alsjeblieft:',
-    'ticket_ratings'     => 'TICKET BEOORDELING',
+    'closed' => 'Gesloten',
+    'Departments' => 'AFDELINGEN',
+    'tools' => 'Instellingen',
+    'canned' => 'Standaard',
+    'knowledge_base' => 'Kennisbank',
+    'kb-settings' => 'Kennisbank instellingen',
+    'loading' => 'Laden',
+    'ratings' => 'Beoordelingen',
+    'please_rate' => 'Beoordeel alsjeblieft:',
+    'ticket_ratings' => 'TICKET BEOORDELING',
     /*
       |-----------------------------------------------
       |  Ticket
       |-----------------------------------------------
      */
-    'ticket_created_successfully'                                        => 'Ticket succesvol gemaakt',
-    'failed_to_create_a_new_ticket'                                      => 'Niet gelukt om een nieuw ticket te maken',
-    'your_ticket_have_been_closed'                                       => 'Je ticket is gesloten',
-    'your_ticket_have_been_resolved'                                     => 'Je ticket is opgelost',
-    'your_ticket_have_been_opened'                                       => 'Je ticket is geopend',
-    'your_ticket_have_been_moved_to_trash'                               => 'Je ticket is verplaatst naar de prullenbak',
-    'this_email_have_been_banned'                                        => 'Dit e-mailadres is geblokkeerd',
-    'ticket_updated_successfully'                                        => 'Ticket succesvol bijgewerkt',
-    'you_have_successfully_replied_to_your_ticket'                       => 'Je hebt succesvol op dit ticket geantwoord',
+    'ticket_created_successfully' => 'Ticket succesvol gemaakt',
+    'failed_to_create_a_new_ticket' => 'Niet gelukt om een nieuw ticket te maken',
+    'your_ticket_have_been_closed' => 'Je ticket is gesloten',
+    'your_ticket_have_been_resolved' => 'Je ticket is opgelost',
+    'your_ticket_have_been_opened' => 'Je ticket is geopend',
+    'your_ticket_have_been_moved_to_trash' => 'Je ticket is verplaatst naar de prullenbak',
+    'this_email_have_been_banned' => 'Dit e-mailadres is geblokkeerd',
+    'ticket_updated_successfully' => 'Ticket succesvol bijgewerkt',
+    'you_have_successfully_replied_to_your_ticket' => 'Je hebt succesvol op dit ticket geantwoord',
     'for_some_reason_your_message_was_not_posted_please_try_again_later' => 'Er heeft zich een fout voor gedaan, je bericht is niet verstuurd. Probeer het later nog eens',
-    'for_some_reason_your_reply_was_not_posted_please_try_again_later'   => 'Er heeft zich een fout voor gedaan, je bericht is niet verstuurd. Probeer het later nog eens',
-    'you_have_unassigned_your_ticket'                                    => 'Je hebt niet toegewezen tickets',
-    'for_some_reason_your_request_failed'                                => 'Er heeft zich een fout voorgedaan, het is niet gelukt je verzoek te voltooien',
-    'trash-delete-ticket'                                                => 'Tickets definitief verwijderen',
-    'trash-delete-title-msg'                                             => 'Klik hier om de tickets definitief te verwijderen',
-    'moved_to_trash'                                                     => 'Verplaats de geselecteerde tickets naar de prullenbak',
-    'tickets_have_been_closed'                                           => 'De geselecteerde tickets zijn gesloten',
-    'tickets_have_been_opened'                                           => 'De geselecteerde tickets zijn geopend',
-    'unable_to_fetch_emails'                                             => 'Niet gelukt om e-mail binnen te halen',
-    'reply_content_is_a_required_field'                                  => 'Inhoud van het antwoord is een vereist veld',
-    'internal_content_is_a_required_field'                               => 'Interne inhoud is een vereist veld',
+    'for_some_reason_your_reply_was_not_posted_please_try_again_later' => 'Er heeft zich een fout voor gedaan, je bericht is niet verstuurd. Probeer het later nog eens',
+    'you_have_unassigned_your_ticket' => 'Je hebt niet toegewezen tickets',
+    'for_some_reason_your_request_failed' => 'Er heeft zich een fout voorgedaan, het is niet gelukt je verzoek te voltooien',
+    'trash-delete-ticket' => 'Tickets definitief verwijderen',
+    'trash-delete-title-msg' => 'Klik hier om de tickets definitief te verwijderen',
+    'moved_to_trash' => 'Verplaats de geselecteerde tickets naar de prullenbak',
+    'tickets_have_been_closed' => 'De geselecteerde tickets zijn gesloten',
+    'tickets_have_been_opened' => 'De geselecteerde tickets zijn geopend',
+    'unable_to_fetch_emails' => 'Niet gelukt om e-mail binnen te halen',
+    'reply_content_is_a_required_field' => 'Inhoud van het antwoord is een vereist veld',
+    'internal_content_is_a_required_field' => 'Interne inhoud is een vereist veld',
     /*
       |-----------------------------------------------
       |  Profile
       |-----------------------------------------------
      */
-    'view-profile'                      => 'Bekijk profiel',
-    'edit-profile'                      => 'Bewerk profiel',
-    'user_information'                  => 'Gebruikersinformatie',
-    'time_zone'                         => 'Tijdzone',
-    'phone_number'                      => 'Telefoonnummer',
-    'contact_information'               => 'Contactinformatie',
-    'Profile-Updated-sucessfully'       => 'Profiel succesvol bijgewerkt.',
+    'view-profile' => 'Bekijk profiel',
+    'edit-profile' => 'Bewerk profiel',
+    'user_information' => 'Gebruikersinformatie',
+    'time_zone' => 'Tijdzone',
+    'phone_number' => 'Telefoonnummer',
+    'contact_information' => 'Contactinformatie',
+    'Profile-Updated-sucessfully' => 'Profiel succesvol bijgewerkt.',
     'User-profile-Updated-Successfully' => 'Gebruikersprofiel succesvol bijgewerkt.',
-    'User-Created-Successfully'         => 'Gebruiker succesvol aangemaakt.',
+    'User-Created-Successfully' => 'Gebruiker succesvol aangemaakt.',
     /*
       |-----------------------------------------------
       |  Dashboard
       |-----------------------------------------------
      */
-    'dashboard'         => 'Dashboard',
-    'line_chart'        => 'Grafiek',
-    'statistics'        => 'Statistieken',
-    'opened'            => 'Geopend',
-    'resolved'          => 'Opgelost',
-    'closed'            => 'Gesloten',
-    'deleted'           => 'Verwijderd',
-    'start_date'        => 'Startdatum',
-    'end_date'          => 'Einddatum',
-    'filter'            => 'Filter',
-    'report'            => 'Rapportages',
-    'Legend'            => 'Leganda',
-    'total'             => 'Totaal',
+    'dashboard' => 'Dashboard',
+    'line_chart' => 'Grafiek',
+    'statistics' => 'Statistieken',
+    'opened' => 'Geopend',
+    'resolved' => 'Opgelost',
+    'closed' => 'Gesloten',
+    'deleted' => 'Verwijderd',
+    'start_date' => 'Startdatum',
+    'end_date' => 'Einddatum',
+    'filter' => 'Filter',
+    'report' => 'Rapportages',
+    'Legend' => 'Leganda',
+    'total' => 'Totaal',
     'dashboard_reports' => 'Dashboard rapportages',
     /*
       |------------------------------------------------
       |User Page
       |------------------------------------------------
      */
-    'user_credentials'                                 => 'Gebruikersgegevens',
-    'user_directory'                                   => 'Gebruikersmap',
-    'ban'                                              => 'Blokkeer',
-    'user'                                             => 'Gebruiker',
-    'users'                                            => 'Gebruikers',
-    'create_user'                                      => 'Maak gebruiker',
-    'edit_user'                                        => 'Bewerk gebruiker',
-    'full_name'                                        => 'Volledige naam',
-    'mobile'                                           => 'Mobiele telefoonnummer',
-    'last_login'                                       => 'Laatste Login',
-    'user_profile'                                     => 'Gebruikersprofiel',
-    'assign'                                           => 'Toewijzen',
-    'open_tickets'                                     => 'Open tickets',
-    'closed_tickets'                                   => 'Gesloten tickets',
-    'deleted_tickets'                                  => 'Verwijderde tickets',
-    'user_created_successfully'                        => 'Gebruiker succesvol aangemaakt',
-    'user_updated_successfully'                        => 'Gebruiker succesvol bijgewerkt',
-    'profile_updated_sucessfully'                      => 'Profiel succesvol bijgewerkt',
-    'password_updated_sucessfully'                     => 'Wachtwoord succesvol bijgewerkt',
-    'password_was_not_updated_incorrect_old_password'  => 'Het wachtwoord is niet bijgewerkt. Het oude wachtwoord is onjuist.',
+    'user_credentials' => 'Gebruikersgegevens',
+    'user_directory' => 'Gebruikersmap',
+    'ban' => 'Blokkeer',
+    'user' => 'Gebruiker',
+    'users' => 'Gebruikers',
+    'create_user' => 'Maak gebruiker',
+    'edit_user' => 'Bewerk gebruiker',
+    'full_name' => 'Volledige naam',
+    'mobile' => 'Mobiele telefoonnummer',
+    'last_login' => 'Laatste Login',
+    'user_profile' => 'Gebruikersprofiel',
+    'assign' => 'Toewijzen',
+    'open_tickets' => 'Open tickets',
+    'closed_tickets' => 'Gesloten tickets',
+    'deleted_tickets' => 'Verwijderde tickets',
+    'user_created_successfully' => 'Gebruiker succesvol aangemaakt',
+    'user_updated_successfully' => 'Gebruiker succesvol bijgewerkt',
+    'profile_updated_sucessfully' => 'Profiel succesvol bijgewerkt',
+    'password_updated_sucessfully' => 'Wachtwoord succesvol bijgewerkt',
+    'password_was_not_updated_incorrect_old_password' => 'Het wachtwoord is niet bijgewerkt. Het oude wachtwoord is onjuist.',
     'the_user_has_been_removed_from_this_organization' => 'De gebruiker is verwijderd uit deze organisatie',
-    'user_report'                                      => 'Gebruiker rapportage',
-    'send_password_via_email'                          => 'Verstuurd wachtwoord via e-mail',
-    'user_send_mail_error_on_user_creation'            => 'Er heeft zich een fout voor gedaan bij het versturen van de e-mail naar de gebruiker. Controleer de instellingen en probeer het opnieuw.',
-    'country_code'                                     => 'Land code',
+    'user_report' => 'Gebruiker rapportage',
+    'send_password_via_email' => 'Verstuurd wachtwoord via e-mail',
+    'user_send_mail_error_on_user_creation' => 'Er heeft zich een fout voor gedaan bij het versturen van de e-mail naar de gebruiker. Controleer de instellingen en probeer het opnieuw.',
+    'country_code' => 'Land code',
     /*
       |------------------------------------------------
       |Organization Page
       |------------------------------------------------
      */
-    'organizations'                     => 'Organisaties',
-    'organization'                      => 'Organisatie',
-    'organization_list'                 => 'Lijst met organisaties',
-    'view_organization_profile'         => 'Bekijk organisatie profiel',
-    'create_organization'               => 'Maak organisatie',
-    'account_manager'                   => 'Account Manager',
-    'update'                            => 'Bijwerken',
-    'please_select_an_organization'     => 'Selecteer een organisatie',
-    'please_select_an_user'             => 'Selecteer een gebruiker',
-    'organization_profile'              => 'Organisatie profiel',
-    'organization-s_head'               => 'Organisatie directeur',
-    'select_department_manager'         => 'Selecteer afdelingsmanager',
-    'select_organization_manager'       => 'Selecteer organisatiemanager',
-    'users_of'                          => 'Gebruikers van',
+    'organizations' => 'Organisaties',
+    'organization' => 'Organisatie',
+    'organization_list' => 'Lijst met organisaties',
+    'view_organization_profile' => 'Bekijk organisatie profiel',
+    'create_organization' => 'Maak organisatie',
+    'account_manager' => 'Account Manager',
+    'update' => 'Bijwerken',
+    'please_select_an_organization' => 'Selecteer een organisatie',
+    'please_select_an_user' => 'Selecteer een gebruiker',
+    'organization_profile' => 'Organisatie profiel',
+    'organization-s_head' => 'Organisatie directeur',
+    'select_department_manager' => 'Selecteer afdelingsmanager',
+    'select_organization_manager' => 'Selecteer organisatiemanager',
+    'users_of' => 'Gebruikers van',
     'organization_created_successfully' => 'Organisatie succesvol aangemaakt',
-    'organization_can_not_create'       => 'Organization kan niet aangemaakt worden',
+    'organization_can_not_create' => 'Organization kan niet aangemaakt worden',
     'organization_updated_successfully' => 'Organisatie succesvol bijgewerkt',
-    'organization_can_not_update'       => 'Organization kan niet worden bijgewerkt',
+    'organization_can_not_update' => 'Organization kan niet worden bijgewerkt',
     'organization_deleted_successfully' => 'Organisatie succesvol verwijderd',
-    'report_of'                         => 'Rapportage van',
-    'ticket_of'                         => 'Tickets van',
+    'report_of' => 'Rapportage van',
+    'ticket_of' => 'Tickets van',
     /*
       |----------------------------------------------
       |  Ticket page
       |----------------------------------------------
      */
-    'subject'                                        => 'Onderwerp',
-    'ticket_id'                                      => 'Ticket ID',
-    'priority'                                       => 'Prioriteit',
-    'from'                                           => 'Formulier',
-    'last_replier'                                   => 'Laatste beantwoorder',
-    'assigned_to'                                    => 'Toegewezen aan',
-    'last_activity'                                  => 'Laatste activiteit',
-    'answered'                                       => 'Beantwoord',
-    'assigned'                                       => 'Toegewezen',
-    'create_ticket'                                  => 'Maak ticket',
-    'tickets'                                        => 'Tickets',
-    'open'                                           => 'Open',
-    'Ticket_Information'                             => 'TICKET INFORMATIE',
-    'Ticket_Id'                                      => 'TICKET ID',
-    'User'                                           => 'GEBRUIKER',
-    'Unassigned'                                     => 'NIET TOEGEWEZEN',
-    'unassigned-tickets'                             => 'Niet toegewezen tickets',
-    'generate_pdf'                                   => 'Maak PDF',
-    'change_status'                                  => 'Verander status',
-    'more'                                           => 'Meer',
-    'delete_ticket'                                  => 'Verwijder ticket',
-    'emergency'                                      => 'Noodgeval',
-    'high'                                           => 'Hoog',
-    'medium'                                         => 'Middel',
-    'low'                                            => 'Laag',
-    'sla_plan'                                       => 'SLA plan',
-    'created_date'                                   => 'Aanmaak datum',
-    'due_date'                                       => 'Verloop datum',
-    'last_response'                                  => 'Laatste antwoord',
-    'source'                                         => 'Bron',
-    'last_message'                                   => 'Laatste bericht',
-    'reply'                                          => 'Beantwoorden',
-    'response'                                       => 'Antwoord',
-    'reply_content'                                  => 'Inhoud antwoord',
-    'attachment'                                     => 'Bijlage',
-    'internal_note'                                  => 'Interne notitie',
-    'this_ticket_is_under_banned_user'               => 'Dit ticket is van een geblokkeerde gebruiker',
-    'ticket_source'                                  => 'Ticket aangemaakt',
-    'are_you_sure_to_ban'                            => 'Weet je zeker dat je wil blokkeren',
-    'whome_do_you_want_to_assign_ticket'             => 'Aan wie wil je het ticket toewijzen',
+    'subject' => 'Onderwerp',
+    'ticket_id' => 'Ticket ID',
+    'priority' => 'Prioriteit',
+    'from' => 'Formulier',
+    'last_replier' => 'Laatste beantwoorder',
+    'assigned_to' => 'Toegewezen aan',
+    'last_activity' => 'Laatste activiteit',
+    'answered' => 'Beantwoord',
+    'assigned' => 'Toegewezen',
+    'create_ticket' => 'Maak ticket',
+    'tickets' => 'Tickets',
+    'open' => 'Open',
+    'Ticket_Information' => 'TICKET INFORMATIE',
+    'Ticket_Id' => 'TICKET ID',
+    'User' => 'GEBRUIKER',
+    'Unassigned' => 'NIET TOEGEWEZEN',
+    'unassigned-tickets' => 'Niet toegewezen tickets',
+    'generate_pdf' => 'Maak PDF',
+    'change_status' => 'Verander status',
+    'more' => 'Meer',
+    'delete_ticket' => 'Verwijder ticket',
+    'emergency' => 'Noodgeval',
+    'high' => 'Hoog',
+    'medium' => 'Middel',
+    'low' => 'Laag',
+    'sla_plan' => 'SLA plan',
+    'created_date' => 'Aanmaak datum',
+    'due_date' => 'Verloop datum',
+    'last_response' => 'Laatste antwoord',
+    'source' => 'Bron',
+    'last_message' => 'Laatste bericht',
+    'reply' => 'Beantwoorden',
+    'response' => 'Antwoord',
+    'reply_content' => 'Inhoud antwoord',
+    'attachment' => 'Bijlage',
+    'internal_note' => 'Interne notitie',
+    'this_ticket_is_under_banned_user' => 'Dit ticket is van een geblokkeerde gebruiker',
+    'ticket_source' => 'Ticket aangemaakt',
+    'are_you_sure_to_ban' => 'Weet je zeker dat je wil blokkeren',
+    'whome_do_you_want_to_assign_ticket' => 'Aan wie wil je het ticket toewijzen',
     'are_you_sure_you_want_to_surrender_this_ticket' => 'Weet je zeker dat je dit ticket wil opgeven',
-    'add_collaborator'                               => 'Hulp van iemand inschakelen',
-    'search_existing_users'                          => 'Zoek bestaande gebruikers',
-    'add_new_user'                                   => 'Nieuwe gebruiker toevoegen',
-    'search_existing_users_or_add_new_users'         => 'Zoek bestaande gebruiker of voeg gebruiker toe',
-    'search_by_email'                                => 'Zoeken met e-mailadres',
-    'list_of_collaborators_of_this_ticket'           => 'Lijst met mensen welke helpen met dit ticket',
-    'submit'                                         => 'Verzenden',
-    'max'                                            => 'Maximaal',
-    'add_cc'                                         => 'CC toevoegen',
-    'recepients'                                     => 'Ontvangers',
-    'select_a_canned_response'                       => 'Selecteer een standaard antwoord',
-    'assign_to'                                      => 'Toewijzen aan',
-    'detail'                                         => 'Detail',
-    'user_details'                                   => 'Gebruikerdetails',
-    'ticket_option'                                  => 'Ticket Opties',
-    'ticket_detail'                                  => 'Ticketdetails',
-    'Assigned_To'                                    => 'Toegewezen aan',
-    'locked-ticket'                                  => 'Waarschuwing! Dit ticket is vastgezet door ',
-    'minutes-ago'                                    => 'Minuten geleden',
-    'access-ticket'                                  => 'Waarschuwing, dit ticket is vastgezet door jou voor de volgende ',
-    'minutes'                                        => ' minuten',
-    'in_minutes'                                     => 'In minuten',
-    'add_another_owner'                              => 'Een andere eigenaar toevoegen',
-    'user-not-found'                                 => 'Gebruiker niet gevonden, probeer het nog eens of voeg een nieuwe gebruiker toe.',
-    'change-success'                                 => 'Gelukt! De eigenaar van het ticket is veranderd.',
-    'user-exists'                                    => 'Gebruiker bestaat al. Zoek naar bestaande gebruikers.',
-    'valid-email'                                    => 'Voer een geldig e-mailadres in.',
-    'search_user'                                    => 'Zoek gebruiker',
-    'merge-ticket'                                   => 'Ticket samenvoegen',
-    'title'                                          => 'Titel',
-    'merge'                                          => 'Samenvoegen',
-    'select_tickets'                                 => 'Selecteer tickets om samen te voegen',
-    'select-pparent-ticket'                          => 'Select hoofd ticket',
-    'merge-reason'                                   => 'Reden voor samenvoegen',
-    'no-reason'                                      => 'Er is geen reden opgegevend.',
-    'get_merge_message'                              => 'Dit ticket is samengevoegd met ticket',
-    'ticket_merged'                                  => ' is samengevoegd met dit ticket.',
-    'no-tickets-to-merge'                            => 'Er zijn geen tickets meer van dezelfde eigenaar.',
-    'merge-error'                                    => 'Kon je verzoek niet verwerken, probeer het later nog eens.',
-    'merge-success'                                  => 'Tickets succesvol samen gevoegd.',
-    'merge-error2'                                   => 'Selecteer de tickets om samen te voegen.',
-    'select-tickets-to merge'                        => 'Selecteer twee of meer tickets om samen te voegen.',
-    'different-users'                                => 'Tickets van verschillende gebruikers',
-    'clean-up'                                       => 'Voorgoed verwijderen',
-    'hard-delete-success-message'                    => 'Tickets zijn voorgoed verwijderd.',
-    'overdue'                                        => 'Over tijd',
-    'overdue-tickets'                                => 'Tickets over tijd',
-    'change_owner_for_ticket'                        => 'Verander eigenaar voor ticket',
+    'add_collaborator' => 'Hulp van iemand inschakelen',
+    'search_existing_users' => 'Zoek bestaande gebruikers',
+    'add_new_user' => 'Nieuwe gebruiker toevoegen',
+    'search_existing_users_or_add_new_users' => 'Zoek bestaande gebruiker of voeg gebruiker toe',
+    'search_by_email' => 'Zoeken met e-mailadres',
+    'list_of_collaborators_of_this_ticket' => 'Lijst met mensen welke helpen met dit ticket',
+    'submit' => 'Verzenden',
+    'max' => 'Maximaal',
+    'add_cc' => 'CC toevoegen',
+    'recepients' => 'Ontvangers',
+    'select_a_canned_response' => 'Selecteer een standaard antwoord',
+    'assign_to' => 'Toewijzen aan',
+    'detail' => 'Detail',
+    'user_details' => 'Gebruikerdetails',
+    'ticket_option' => 'Ticket Opties',
+    'ticket_detail' => 'Ticketdetails',
+    'Assigned_To' => 'Toegewezen aan',
+    'locked-ticket' => 'Waarschuwing! Dit ticket is vastgezet door ',
+    'minutes-ago' => 'Minuten geleden',
+    'access-ticket' => 'Waarschuwing, dit ticket is vastgezet door jou voor de volgende ',
+    'minutes' => ' minuten',
+    'in_minutes' => 'In minuten',
+    'add_another_owner' => 'Een andere eigenaar toevoegen',
+    'user-not-found' => 'Gebruiker niet gevonden, probeer het nog eens of voeg een nieuwe gebruiker toe.',
+    'change-success' => 'Gelukt! De eigenaar van het ticket is veranderd.',
+    'user-exists' => 'Gebruiker bestaat al. Zoek naar bestaande gebruikers.',
+    'valid-email' => 'Voer een geldig e-mailadres in.',
+    'search_user' => 'Zoek gebruiker',
+    'merge-ticket' => 'Ticket samenvoegen',
+    'title' => 'Titel',
+    'merge' => 'Samenvoegen',
+    'select_tickets' => 'Selecteer tickets om samen te voegen',
+    'select-pparent-ticket' => 'Select hoofd ticket',
+    'merge-reason' => 'Reden voor samenvoegen',
+    'no-reason' => 'Er is geen reden opgegevend.',
+    'get_merge_message' => 'Dit ticket is samengevoegd met ticket',
+    'ticket_merged' => ' is samengevoegd met dit ticket.',
+    'no-tickets-to-merge' => 'Er zijn geen tickets meer van dezelfde eigenaar.',
+    'merge-error' => 'Kon je verzoek niet verwerken, probeer het later nog eens.',
+    'merge-success' => 'Tickets succesvol samen gevoegd.',
+    'merge-error2' => 'Selecteer de tickets om samen te voegen.',
+    'select-tickets-to merge' => 'Selecteer twee of meer tickets om samen te voegen.',
+    'different-users' => 'Tickets van verschillende gebruikers',
+    'clean-up' => 'Voorgoed verwijderen',
+    'hard-delete-success-message' => 'Tickets zijn voorgoed verwijderd.',
+    'overdue' => 'Over tijd',
+    'overdue-tickets' => 'Tickets over tijd',
+    'change_owner_for_ticket' => 'Verander eigenaar voor ticket',
     /*
       |------------------------------------------------
       |Tools Page
       |------------------------------------------------
      */
-    'canned_response'           => 'Standaard antwoorden',
-    'create_canned_response'    => 'Maak standaard antwoord',
-    'surrender'                 => 'Opgeven',
-    'added_successfully'        => 'Succesvol toegevoegd',
-    'updated_successfully'      => 'Succesvol bijgewerkt',
+    'canned_response' => 'Standaard antwoorden',
+    'create_canned_response' => 'Maak standaard antwoord',
+    'surrender' => 'Opgeven',
+    'added_successfully' => 'Succesvol toegevoegd',
+    'updated_successfully' => 'Succesvol bijgewerkt',
     'user_deleted_successfully' => 'Gebruiker succesvol verwijderd',
-    'view'                      => 'Weergeven',
+    'view' => 'Weergeven',
     /*
       |-----------------------------------------------
       | Main text
       |-----------------------------------------------
      */
-    'copyright'           => 'Copyright',
+    'copyright' => 'Copyright',
     'all_rights_reserved' => 'Alle rechten voorbehouden',
-    'powered_by'          => 'Mogelijk gemaakt door',
-    'version'             => 'Version',
+    'powered_by' => 'Mogelijk gemaakt door',
+    'version' => 'Version',
     /*
       |------------------------------------------------
       |Guest-User Page
       |------------------------------------------------
      */
-    'issue_summary'             => 'Probleem samenvatting',
-    'contact'                   => 'Contact',
-    'issue_details'             => 'Kwestie details',
-    'contact_informations'      => 'Contactiformatie',
-    'contact_details'           => 'Contactdetails',
-    'role'                      => 'Rol',
-    'ext'                       => 'EXT',
-    'profile_pic'               => 'Profielfoto',
-    'agent_sign'                => 'Handtekening medewerker',
-    'inactive'                  => 'Inactief',
-    'male'                      => 'Man',
-    'female'                    => 'Vrouw',
-    'old_password'              => 'Oud Wachtwoord',
-    'new_password'              => 'Nieuwe Wachtwoord',
-    'confirm_password'          => 'Bevestig Wachtwoord',
-    'gender'                    => 'Geslacht',
-    'ticket_number'             => 'Ticket nummer',
-    'content'                   => 'Inhoud',
-    'edit_template'             => 'Bewerk sjabloon',
-    'edit_status'               => 'Bewerk status',
-    'create_status'             => 'Maak status',
-    'edit_details'              => 'Bewerk details',
-    'edit_templates'            => 'Bewerk sjablonen',
-    'activate_this_set'         => 'Activeer deze groep',
-    'show'                      => 'Toon',
+    'issue_summary' => 'Probleem samenvatting',
+    'contact' => 'Contact',
+    'issue_details' => 'Kwestie details',
+    'contact_informations' => 'Contactiformatie',
+    'contact_details' => 'Contactdetails',
+    'role' => 'Rol',
+    'ext' => 'EXT',
+    'profile_pic' => 'Profielfoto',
+    'agent_sign' => 'Handtekening medewerker',
+    'inactive' => 'Inactief',
+    'male' => 'Man',
+    'female' => 'Vrouw',
+    'old_password' => 'Oud Wachtwoord',
+    'new_password' => 'Nieuwe Wachtwoord',
+    'confirm_password' => 'Bevestig Wachtwoord',
+    'gender' => 'Geslacht',
+    'ticket_number' => 'Ticket nummer',
+    'content' => 'Inhoud',
+    'edit_template' => 'Bewerk sjabloon',
+    'edit_status' => 'Bewerk status',
+    'create_status' => 'Maak status',
+    'edit_details' => 'Bewerk details',
+    'edit_templates' => 'Bewerk sjablonen',
+    'activate_this_set' => 'Activeer deze groep',
+    'show' => 'Toon',
     'no_notification_available' => 'Geen melding beschikbaar',
     //auto-close workflow
-    'close-msg1'                                          => 'Het aantal dagen waarna het ticket automatisch gesloten moet worden.',
-    'no_of_days'                                          => 'Aantal dagen',
-    'close-msg2'                                          => 'Inschakelen automatisch sluiten werkstroom?',
-    'enable_workflow'                                     => 'Inschaken werkstroom',
-    'send_email_to_user'                                  => 'Verstuur e-mail naar gebruiker',
-    'close-msg3'                                          => 'Selecteer een status voor het automatisch sluiten van een ticket.',
-    'close-msg4'                                          => 'Verstuur e-mail naar de gebruiker bij het automatisch sluiten van een ticket?.',
-    'edit_status'                                         => 'Bewerk status',
-    'list_of_status'                                      => 'Lijst met statussen',
-    'status_settings'                                     => 'Status Instellingen',
-    'icon_class'                                          => 'Icoon class',
-    'close_ticket_workflow'                               => 'Sluit ticket werkstroom',
-    'ratings_settings'                                    => 'Beoordeling instellingen',
-    'notification'                                        => 'Melding',
-    'status_has_been_updated_successfully'                => 'Status is succesvol bijgewerkt',
-    'status_has_been_created_successfully'                => 'Status is succesvol aangemaakt',
-    'status_has_been_deleted'                             => 'Status is verwijderd',
-    'you_cannot_delete_this_status'                       => 'Je kan deze status niet verwijderen',
-    'you_have_deleted_all_the_read_notifications'         => 'Je hebt alle gelezen meldingen verwijderd',
+    'close-msg1' => 'Het aantal dagen waarna het ticket automatisch gesloten moet worden.',
+    'no_of_days' => 'Aantal dagen',
+    'close-msg2' => 'Inschakelen automatisch sluiten werkstroom?',
+    'enable_workflow' => 'Inschaken werkstroom',
+    'send_email_to_user' => 'Verstuur e-mail naar gebruiker',
+    'close-msg3' => 'Selecteer een status voor het automatisch sluiten van een ticket.',
+    'close-msg4' => 'Verstuur e-mail naar de gebruiker bij het automatisch sluiten van een ticket?.',
+    'edit_status' => 'Bewerk status',
+    'list_of_status' => 'Lijst met statussen',
+    'status_settings' => 'Status Instellingen',
+    'icon_class' => 'Icoon class',
+    'close_ticket_workflow' => 'Sluit ticket werkstroom',
+    'ratings_settings' => 'Beoordeling instellingen',
+    'notification' => 'Melding',
+    'status_has_been_updated_successfully' => 'Status is succesvol bijgewerkt',
+    'status_has_been_created_successfully' => 'Status is succesvol aangemaakt',
+    'status_has_been_deleted' => 'Status is verwijderd',
+    'you_cannot_delete_this_status' => 'Je kan deze status niet verwijderen',
+    'you_have_deleted_all_the_read_notifications' => 'Je hebt alle gelezen meldingen verwijderd',
     'you_have_deleted_all_the_notification_records_since' => 'Je hebt alle meldingen verwijderd welke aanwezig waren sinds ',
-    'ratings_updated_successfully'                        => 'Beoordelingen succesvol bijgewerkt',
-    'ratings_can_not_be_created'                          => 'Kan geen beoordelingen maken',
-    'successfully_created_this_rating'                    => 'Succesvol deze beoordeling gemaakt',
-    'rating_deleted_successfully'                         => 'Beoordeling succesvol verwijderd',
+    'ratings_updated_successfully' => 'Beoordelingen succesvol bijgewerkt',
+    'ratings_can_not_be_created' => 'Kan geen beoordelingen maken',
+    'successfully_created_this_rating' => 'Succesvol deze beoordeling gemaakt',
+    'rating_deleted_successfully' => 'Beoordeling succesvol verwijderd',
     //status msg
-    'status_msg1'                          => 'Als je kiest voor JA dan wordt de gebruiker op de hoogte gebracht.',
-    'notify_user'                          => 'Breng de klant op de hoogte van deze status?',
-    'deleted_status'                       => 'Is dit een status waarbij het ticket verwijderd is',
-    'resolved_status'                      => 'Is dit een status waarbi het ticket opgelost is',
-    'status_msg3'                          => 'Als je kiest voor JA dan wordt de ticketstatus ingesteld als opgelost.',
-    'status_msg2'                          => 'Als je kiest voor JA dan wordt de ticketstatus ingesteld als verwijderd.',
-    'rating-msg2'                          => 'Selecteer een afdeling waarbij er beoordelingen gegeven kunnen worden. Als je geen afdeling selecteer dan kan er bij elke afdeling een beoordeling gegeven worden.',
-    'rating-msg3'                          => 'Als je kiest voor JA kan een gebruiker de beoordeling wijzigen.',
-    'rating_restrict'                      => 'Beperk beoordeling tot een afdeling',
-    'rating_change'                        => 'Sta gebruiker toe de beoordeling te wijzigen?',
-    'security_msg1'                        => 'Het bericht welke getoond work als een gebruiker teveel mislukte inlogpogingen heeft gedaan.',
-    'security_msg2'                        => 'Het aantal loginpogingen welke een gebruiker heeft voordat hij wordt buitengesloten. Stel in op 0 om de loginpogingen wel bij te houden, maar de gebruiker niet buiten te sluiten',
-    'security_msg3'                        => 'Het aantal minuten dat de gebruiker wordt buitengesloten bij teveel mislukte inlogpogingen.',
-    'max_attempt'                          => 'Maximaal aantal login pogingen per gebruiker',
-    'rating-msg1'                          => 'De maximale beoordeling welke gegeven kan worden. Voorbeeld: als je 5 kiest, is 1 de slechtste beoordeling, en 5 de beste beoordeling',
-    'enter_no_of_days'                     => 'Voer het aantal dagen in',
-    'template-types'                       => 'Sjabloon types',
-    'close-workflow'                       => 'Sluit ticket werkstroom',
-    'template'                             => 'Sjabloon',
-    'rating_label'                         => 'Beoordeling label',
-    'display_order'                        => 'Weergave volgorde',
-    'rating_scale'                         => 'Beoordeling schaal',
-    'rating_area'                          => 'Beoordeling ruimte',
-    'modify'                               => 'Bewerk',
-    'rating_name'                          => 'Beoordeling naam',
-    'add_user_to_this_organization'        => 'Voeg een gebruiker toe aan deze organisatie',
-    'Tickets_of'                           => 'Tickets van',
-    'security'                             => 'Beveiliging',
-    'security_settings'                    => 'Beveiligingsinstellingen',
-    'lockouts'                             => 'Buitensluiten',
+    'status_msg1' => 'Als je kiest voor JA dan wordt de gebruiker op de hoogte gebracht.',
+    'notify_user' => 'Breng de klant op de hoogte van deze status?',
+    'deleted_status' => 'Is dit een status waarbij het ticket verwijderd is',
+    'resolved_status' => 'Is dit een status waarbi het ticket opgelost is',
+    'status_msg3' => 'Als je kiest voor JA dan wordt de ticketstatus ingesteld als opgelost.',
+    'status_msg2' => 'Als je kiest voor JA dan wordt de ticketstatus ingesteld als verwijderd.',
+    'rating-msg2' => 'Selecteer een afdeling waarbij er beoordelingen gegeven kunnen worden. Als je geen afdeling selecteer dan kan er bij elke afdeling een beoordeling gegeven worden.',
+    'rating-msg3' => 'Als je kiest voor JA kan een gebruiker de beoordeling wijzigen.',
+    'rating_restrict' => 'Beperk beoordeling tot een afdeling',
+    'rating_change' => 'Sta gebruiker toe de beoordeling te wijzigen?',
+    'security_msg1' => 'Het bericht welke getoond work als een gebruiker teveel mislukte inlogpogingen heeft gedaan.',
+    'security_msg2' => 'Het aantal loginpogingen welke een gebruiker heeft voordat hij wordt buitengesloten. Stel in op 0 om de loginpogingen wel bij te houden, maar de gebruiker niet buiten te sluiten',
+    'security_msg3' => 'Het aantal minuten dat de gebruiker wordt buitengesloten bij teveel mislukte inlogpogingen.',
+    'max_attempt' => 'Maximaal aantal login pogingen per gebruiker',
+    'rating-msg1' => 'De maximale beoordeling welke gegeven kan worden. Voorbeeld: als je 5 kiest, is 1 de slechtste beoordeling, en 5 de beste beoordeling',
+    'enter_no_of_days' => 'Voer het aantal dagen in',
+    'template-types' => 'Sjabloon types',
+    'close-workflow' => 'Sluit ticket werkstroom',
+    'template' => 'Sjabloon',
+    'rating_label' => 'Beoordeling label',
+    'display_order' => 'Weergave volgorde',
+    'rating_scale' => 'Beoordeling schaal',
+    'rating_area' => 'Beoordeling ruimte',
+    'modify' => 'Bewerk',
+    'rating_name' => 'Beoordeling naam',
+    'add_user_to_this_organization' => 'Voeg een gebruiker toe aan deze organisatie',
+    'Tickets_of' => 'Tickets van',
+    'security' => 'Beveiliging',
+    'security_settings' => 'Beveiligingsinstellingen',
+    'lockouts' => 'Buitensluiten',
     'security_settings_saved_successfully' => 'Beveiligingsinstellingen succesvol opgeslagen',
-    'manage_status'                        => 'Statussen beheren',
-    'notifications'                        => 'Meldingen',
-    'auto_close_workflow'                  => 'Automatisch sluiten werkstroom',
-    'close_ticket_workflow_settings'       => 'Ticket sluiten werkstroom instellingen',
-    'successfully_saved_your_settings'     => 'Instellingen succesvol opgeslagen',
+    'manage_status' => 'Statussen beheren',
+    'notifications' => 'Meldingen',
+    'auto_close_workflow' => 'Automatisch sluiten werkstroom',
+    'close_ticket_workflow_settings' => 'Ticket sluiten werkstroom instellingen',
+    'successfully_saved_your_settings' => 'Instellingen succesvol opgeslagen',
     /*
       |------------------------------------------------
       |   Notification Settings Pages
       |------------------------------------------------
      */
-    'notification_settings'                       => 'Meldingsinstellingen',
-    'delete_noti'                                 => 'Verwijder alle gelezen meldingen?',
-    'noti_msg1'                                   => 'Aantal dagen waarvan het meldingslogboek verwijderd kan worden',
-    'noti_msg2'                                   => 'Je kan het aantal dagen invoeren waarvan het logboek verwijderd kan worden. De meldingen worden verwijderd vanaf de opgegeven datum.',
-    'del_all_read'                                => 'Verwijder alle gelezen',
+    'notification_settings' => 'Meldingsinstellingen',
+    'delete_noti' => 'Verwijder alle gelezen meldingen?',
+    'noti_msg1' => 'Aantal dagen waarvan het meldingslogboek verwijderd kan worden',
+    'noti_msg2' => 'Je kan het aantal dagen invoeren waarvan het logboek verwijderd kan worden. De meldingen worden verwijderd vanaf de opgegeven datum.',
+    'del_all_read' => 'Verwijder alle gelezen',
     'You_have_deleted_all_the_read_notifications' => 'Je hebt alle gelezen meldingen verwijderd',
-    'view_all_notifications'                      => 'Bekijk alle meldingen',
+    'view_all_notifications' => 'Bekijk alle meldingen',
     /*
       |------------------------------------------------
       |   Error Pages
       |------------------------------------------------
      */
-    'not_found'                                       => 'Niet gevonden',
-    'oops_page_not_found'                             => 'Oeps! Pagina niet gevonden',
+    'not_found' => 'Niet gevonden',
+    'oops_page_not_found' => 'Oeps! Pagina niet gevonden',
     'we_could_not_find_the_page_you_were_looking_for' => 'We kunnen de pagina niet vinden',
-    'internal_server_error'                           => 'Interne server fout',
-    'be_right_back'                                   => 'We zijn zo terug',
-    'sorry'                                           => 'Sorry',
-    'we_are_working_on_it'                            => 'We zijn er mee bezig',
-    'category'                                        => 'Categorie',
-    'addcategory'                                     => 'Categorie toevoegen',
-    'allcategory'                                     => 'Alle categorieën',
-    'article'                                         => 'Artikel',
-    'articles'                                        => 'Artikelen',
-    'addarticle'                                      => 'Artikel toevoegen',
-    'allarticle'                                      => 'Alle Artikelen',
-    'pages'                                           => "Pagina's",
-    'addpages'                                        => 'Pagina toevoegen',
-    'allpages'                                        => "Alle pagina's",
-    'widgets'                                         => 'Widgets',
-    'widget-settings'                                 => 'Widget Instellingen',
-    'footer1'                                         => 'Footer 1',
-    'footer2'                                         => 'Footer 2',
-    'footer3'                                         => 'Footer 3',
-    'footer4'                                         => 'Footer 4',
-    'sidewidget1'                                     => 'Side Widget 1',
-    'sidewidget2'                                     => 'Side Widget 2',
-    'comments'                                        => 'Reacties',
-    'comments-list'                                   => 'Lijst met reacties',
-    'settings'                                        => 'Instellingen',
-    'parent'                                          => 'Hoofd',
-    'description'                                     => 'Beschrijving',
-    'enter_the_description'                           => 'Voer de beschrijving in',
-    'publish'                                         => 'Publiceren',
-    'publish_immediately'                             => 'Onmiddelijk publiceren',
-    'published'                                       => 'Gepubliceerd',
-    'draft'                                           => 'Concept',
-    'create_a_category'                               => 'Maak een categorie',
-    'add'                                             => 'Toevoegen',
-    'social'                                          => 'Social',
-    'social-widget-settings'                          => 'Social widget instellingen',
-    'comment'                                         => 'Reacties',
-    'not_published'                                   => 'Niet gepubliceerd',
-    'numberofelementstodisplay'                       => 'Aantal elementen om weer te geven',
+    'internal_server_error' => 'Interne server fout',
+    'be_right_back' => 'We zijn zo terug',
+    'sorry' => 'Sorry',
+    'we_are_working_on_it' => 'We zijn er mee bezig',
+    'category' => 'Categorie',
+    'addcategory' => 'Categorie toevoegen',
+    'allcategory' => 'Alle categorieën',
+    'article' => 'Artikel',
+    'articles' => 'Artikelen',
+    'addarticle' => 'Artikel toevoegen',
+    'allarticle' => 'Alle Artikelen',
+    'pages' => "Pagina's",
+    'addpages' => 'Pagina toevoegen',
+    'allpages' => "Alle pagina's",
+    'widgets' => 'Widgets',
+    'widget-settings' => 'Widget Instellingen',
+    'footer1' => 'Footer 1',
+    'footer2' => 'Footer 2',
+    'footer3' => 'Footer 3',
+    'footer4' => 'Footer 4',
+    'sidewidget1' => 'Side Widget 1',
+    'sidewidget2' => 'Side Widget 2',
+    'comments' => 'Reacties',
+    'comments-list' => 'Lijst met reacties',
+    'settings' => 'Instellingen',
+    'parent' => 'Hoofd',
+    'description' => 'Beschrijving',
+    'enter_the_description' => 'Voer de beschrijving in',
+    'publish' => 'Publiceren',
+    'publish_immediately' => 'Onmiddelijk publiceren',
+    'published' => 'Gepubliceerd',
+    'draft' => 'Concept',
+    'create_a_category' => 'Maak een categorie',
+    'add' => 'Toevoegen',
+    'social' => 'Social',
+    'social-widget-settings' => 'Social widget instellingen',
+    'comment' => 'Reacties',
+    'not_published' => 'Niet gepubliceerd',
+    'numberofelementstodisplay' => 'Aantal elementen om weer te geven',
     //======================================
-    'language'                                                                 => 'Taal',
-    'save'                                                                     => 'Opslaan',
-    'create'                                                                   => 'Maken',
-    'dateformat'                                                               => 'Datum formaat',
-    'slug'                                                                     => 'Slug',
-    'read_more'                                                                => 'Lees meer',
-    'view_all'                                                                 => 'Bekijk alles',
-    'categories'                                                               => 'Categorieën',
-    'need_more_support'                                                        => 'Heb je meer hulp nodig',
+    'language' => 'Taal',
+    'save' => 'Opslaan',
+    'create' => 'Maken',
+    'dateformat' => 'Datum formaat',
+    'slug' => 'Slug',
+    'read_more' => 'Lees meer',
+    'view_all' => 'Bekijk alles',
+    'categories' => 'Categorieën',
+    'need_more_support' => 'Heb je meer hulp nodig',
     'if_you_did_not_find_an_answer_please_raise_a_ticket_describing_the_issue' => 'Als je het antwoord niet hebt kunnen vinden, maak dan een ticket aan',
-    'have_a_question?_type_your_search_term_here'                              => 'Heb je een vraag? Vul hier je zoekterm in...',
-    'search'                                                                   => 'Zoeken',
-    'frequently_asked_questions'                                               => 'Veelgestelde vragen',
-    'leave_a_reply'                                                            => 'Laat een reactie achter',
-    'post_message'                                                             => 'Plaats bericht',
+    'have_a_question?_type_your_search_term_here' => 'Heb je een vraag? Vul hier je zoekterm in...',
+    'search' => 'Zoeken',
+    'frequently_asked_questions' => 'Veelgestelde vragen',
+    'leave_a_reply' => 'Laat een reactie achter',
+    'post_message' => 'Plaats bericht',
     /*
       |--------------------------------------------------------------------------------------
       |  Client Panel [English(en)]
@@ -1362,44 +1362,44 @@ return [
       | customize your views to better match your application.
       |
      */
-    'home'                                                                             => 'Home',
-    'submit_a_ticket'                                                                  => 'Ticket versturen',
-    'my_profile'                                                                       => 'Mijn Profiel',
-    'log_out'                                                                          => 'Uitloggen',
-    'forgot_password'                                                                  => 'Wachtwoord vergeten',
-    'create_account'                                                                   => 'Maak Account',
-    'you_are_here'                                                                     => 'Je bent hier',
-    'have_a_ticket'                                                                    => 'Heb je een ticket',
-    'check_ticket_status'                                                              => 'Bekijk ticket status',
-    'choose_a_help_topic'                                                              => 'Kies een help-onderwerp',
-    'ticket_status'                                                                    => 'Ticket status',
-    'post_comment'                                                                     => 'Plaats reactie',
-    'plugin'                                                                           => 'Plugin',
-    'edit_profile'                                                                     => 'Bewerk profiel',
-    'Send'                                                                             => 'Verstuur',
-    'no_article'                                                                       => 'Geen artikel',
-    'profile_settings'                                                                 => 'Profiel instellingen',
-    'please_fill_all_required_feilds'                                                  => 'Vul alle vereiste velden in.',
-    'successfully_replied'                                                             => 'Succesvol geantwoord',
-    'please_fill_some_data'                                                            => 'Voer de velden in!',
-    'profile_updated_sucessfully'                                                      => 'Profiel succesvol bijgewerkt',
-    'password_updated_sucessfully'                                                     => 'Wachtwoord succesvol bijgewerkt',
-    'password_was_not_updated_incorrect_old_password'                                  => 'Wachtwoord niet bijgewerkt. Het oude wachtwoord klopt niet',
-    'there_is_no_such_ticket_number'                                                   => 'Dit ticket nummer bestaat niet',
-    "email_didn't_match_with_ticket_number"                                            => 'E-mail adres hoort niet bij dit ticket nummer',
-    'we_have_sent_you_a_link_by_email_please_click_on_that_link_to_view_ticket'        => 'We hebben een link naar je e-mailadres gestuurd. Klik op de link in het bericht om je ticket te bekijken',
-    'no_records_on_publish_time'                                                       => 'Geen informatie gevonden op dit tijdstip',
-    'your_details_send_to_system'                                                      => 'Je informatie is naar het systeem verzonden',
-    'your_details_can_not_send_to_system'                                              => 'Je informatie kan niet naar het systeem worden verstuurd',
-    'your_comment_posted'                                                              => 'Je reactie is geplaatst',
-    'sorry_not_processed'                                                              => 'Sorry, niet verwerkt',
-    'profile_updated_sucessfully'                                                      => 'Profiel succcesvol bijgewerkt',
-    'password_was_not_updated'                                                         => 'Wachtwoord is niet bijgewerkt',
+    'home' => 'Home',
+    'submit_a_ticket' => 'Ticket versturen',
+    'my_profile' => 'Mijn Profiel',
+    'log_out' => 'Uitloggen',
+    'forgot_password' => 'Wachtwoord vergeten',
+    'create_account' => 'Maak Account',
+    'you_are_here' => 'Je bent hier',
+    'have_a_ticket' => 'Heb je een ticket',
+    'check_ticket_status' => 'Bekijk ticket status',
+    'choose_a_help_topic' => 'Kies een help-onderwerp',
+    'ticket_status' => 'Ticket status',
+    'post_comment' => 'Plaats reactie',
+    'plugin' => 'Plugin',
+    'edit_profile' => 'Bewerk profiel',
+    'Send' => 'Verstuur',
+    'no_article' => 'Geen artikel',
+    'profile_settings' => 'Profiel instellingen',
+    'please_fill_all_required_feilds' => 'Vul alle vereiste velden in.',
+    'successfully_replied' => 'Succesvol geantwoord',
+    'please_fill_some_data' => 'Voer de velden in!',
+    'profile_updated_sucessfully' => 'Profiel succesvol bijgewerkt',
+    'password_updated_sucessfully' => 'Wachtwoord succesvol bijgewerkt',
+    'password_was_not_updated_incorrect_old_password' => 'Wachtwoord niet bijgewerkt. Het oude wachtwoord klopt niet',
+    'there_is_no_such_ticket_number' => 'Dit ticket nummer bestaat niet',
+    "email_didn't_match_with_ticket_number" => 'E-mail adres hoort niet bij dit ticket nummer',
+    'we_have_sent_you_a_link_by_email_please_click_on_that_link_to_view_ticket' => 'We hebben een link naar je e-mailadres gestuurd. Klik op de link in het bericht om je ticket te bekijken',
+    'no_records_on_publish_time' => 'Geen informatie gevonden op dit tijdstip',
+    'your_details_send_to_system' => 'Je informatie is naar het systeem verzonden',
+    'your_details_can_not_send_to_system' => 'Je informatie kan niet naar het systeem worden verstuurd',
+    'your_comment_posted' => 'Je reactie is geplaatst',
+    'sorry_not_processed' => 'Sorry, niet verwerkt',
+    'profile_updated_sucessfully' => 'Profiel succcesvol bijgewerkt',
+    'password_was_not_updated' => 'Wachtwoord is niet bijgewerkt',
     'sorry_your_ticket_token_has_expired_please_try_to_resend_the_ticket_link_request' => 'Sorry, je ticket token is verlopen! Vraag de link om het ticket te bekijken opnieuw aan',
-    'sorry_you_are_not_allowed_token_expired'                                          => 'Sorry, niet toegestaan. Token verlopen!',
-    'thank_you_for_your_rating'                                                        => 'Bedankt voor de beoordeling!',
-    'your_ticket_has_been'                                                             => 'Je ticket is',
-    'failed_to_send_email_contact_administrator'                                       => 'Versturen e-mail mislukt. Neem contact op met de beheerder',
+    'sorry_you_are_not_allowed_token_expired' => 'Sorry, niet toegestaan. Token verlopen!',
+    'thank_you_for_your_rating' => 'Bedankt voor de beoordeling!',
+    'your_ticket_has_been' => 'Je ticket is',
+    'failed_to_send_email_contact_administrator' => 'Versturen e-mail mislukt. Neem contact op met de beheerder',
     /*
      * |---------------------------------------------------------------------------------------
       |Api settings
@@ -1408,132 +1408,132 @@ return [
      * |
      * |
      */
-    'webhooks'                         => 'Webhooks',
+    'webhooks' => 'Webhooks',
     'enter_url_to_send_ticket_details' => 'Voer de URL in om de ticket details naar toe te sturen',
-    'api'                              => 'Api',
-    'api_key'                          => 'Api Sleutel',
-    'api_key_mandatory'                => 'Api sleutel vereist',
-    'api_configurations'               => 'Api configuratie',
-    'generate_key'                     => 'Maak sleutel',
-    'api_settings'                     => 'API Instellingen',
+    'api' => 'Api',
+    'api_key' => 'Api Sleutel',
+    'api_key_mandatory' => 'Api sleutel vereist',
+    'api_configurations' => 'Api configuratie',
+    'generate_key' => 'Maak sleutel',
+    'api_settings' => 'API Instellingen',
     /*
      * -----------------------------------------------------------------------------
      * Error log and debugging settings
      * --------------------------------------------------------------------------
      *
      */
-    'error-debug'                        => 'Foutrapportages en foutopsporingsmodus',
-    'debug-options'                      => 'Foutopsporing opties',
-    'view-logs'                          => 'Bekijk foutrapportages',
-    'not-authorised-error-debug'         => 'Je hebt geen machtiging om deze URL te bekijken',
-    'error-debug-settings'               => 'Foutopsporing instellingen',
-    'debugging'                          => 'Foutopsporingsmodus',
-    'bugsnag-debugging'                  => 'Stuur crashrapportages naar Ladybird om Faveo te helpen verbeteren',
+    'error-debug' => 'Foutrapportages en foutopsporingsmodus',
+    'debug-options' => 'Foutopsporing opties',
+    'view-logs' => 'Bekijk foutrapportages',
+    'not-authorised-error-debug' => 'Je hebt geen machtiging om deze URL te bekijken',
+    'error-debug-settings' => 'Foutopsporing instellingen',
+    'debugging' => 'Foutopsporingsmodus',
+    'bugsnag-debugging' => 'Stuur crashrapportages naar Ladybird om Faveo te helpen verbeteren',
     'error-debug-settings-saved-message' => 'Je foutrapportage en foutopsporingsmodus instellingen zijn succesvol opgeslagen',
     'error-debug-settings-error-message' => 'Je hebt geen wijzigingen aangebracht in de instellingen.',
-    'error-logs'                         => 'Foutrapportages',
+    'error-logs' => 'Foutrapportages',
     /* ---------------------------------------------------------------------------------------
      * Latest update 16-06-2016
      * -----------------------------------------------------------------------------------
      */
     'that_email_is not_available_in_this_system' => 'Dat e-emailbericht is niet beschikbaar in het systeem',
-    'use_subject'                                => 'Gebruik onderwerp',
-    'reopen'                                     => 'Heropen',
-    'invalid_attempt'                            => 'Ongeldige poging',
+    'use_subject' => 'Gebruik onderwerp',
+    'reopen' => 'Heropen',
+    'invalid_attempt' => 'Ongeldige poging',
     /* ---------------------------------------------------------------------------------------
      * Latest update 27-07-2016
      * -----------------------------------------------------------------------------------
      */
-    'queue'  => 'Wachtrij',
+    'queue' => 'Wachtrij',
     'queues' => 'Wachtrijen',
     /*     * -------------------------------------------------------------------------------------------------
      * OTP  messages body to send to user while registering, resetting passwords
      * --------------------------------------------------------------------------------------------------
      */
-    'hello'                   => 'Hallo',
-    'reset-link-msg'          => ",\r\n Hier is de link om je wachtwoord mee te resetten.\r\n",
-    'otp-for-your'            => ",\r\nOTP voor je",
+    'hello' => 'Hallo',
+    'reset-link-msg' => ",\r\n Hier is de link om je wachtwoord mee te resetten.\r\n",
+    'otp-for-your' => ",\r\nOTP voor je",
     'account-verification-is' => 'account verificatie is',
-    'extra-text'              => ".\r\nJe kan inloggen om je account te verifieren via OTP of je kan op de link klikken welke we naar je e-mailadres hebben verstuurd.",
-    'otp-not-sent'            => 'We ondervinden wat problemen bij het versturen van de OTP code, probeer het later nog eens.',
+    'extra-text' => ".\r\nJe kan inloggen om je account te verifieren via OTP of je kan op de link klikken welke we naar je e-mailadres hebben verstuurd.",
+    'otp-not-sent' => 'We ondervinden wat problemen bij het versturen van de OTP code, probeer het later nog eens.',
     /*     * -------------------------------------------------------------------------------------------
      * Ticket number settings 03-08-2016
      * ------------------------------------------------------------------------------------------
      */
-    'format'               => 'Formaat',
+    'format' => 'Formaat',
     'ticket-number-format' => 'Deze instelling wordt gebruikt om ticketnummers te maken. Gebruik hekje tekens (`#`) waar getallen moeten komen & dollar tekens(‘$’) op de plek waar letters moeten staan. Elk andere andere tekst welke je invoert blijft staan. ',
-    'ticket-number-type'   => 'Kies een volgorde waarin nieuwe ticketnummers worden gemaakt. Het systeem heeft een oplopende en willekeurige volgorde als standaard',
+    'ticket-number-type' => 'Kies een volgorde waarin nieuwe ticketnummers worden gemaakt. Het systeem heeft een oplopende en willekeurige volgorde als standaard',
     /*     * ----------------------------------------------------------------------------------------------------
      * Social media integration
      * ---------------------------------------------------------------------------------------------------------
      */
-    'client_id'     => 'Klant ID',
+    'client_id' => 'Klant ID',
     'client_secret' => 'Klant geheim',
-    'redirect'      => 'Verwijs URL',
-    'details'       => 'Details',
-    'social-media'  => 'Social media',
+    'redirect' => 'Verwijs URL',
+    'details' => 'Details',
+    'social-media' => 'Social media',
     /*     * ----------------------------------------------------------------------------------------------
      * Report
      * ----------------------------------------------------------------------------------------------
      */
-    'report'              => 'Rapportage',
-    'Report'              => 'RAPPORTAGE',
-    'start_date'          => 'Startdatum',
-    'end_date'            => 'Einddatum',
-    'select'              => 'Selecteer',
-    'generate'            => 'Genereer',
-    'day'                 => 'Dag',
-    'week'                => 'Week',
-    'month'               => 'Maand',
+    'report' => 'Rapportage',
+    'Report' => 'RAPPORTAGE',
+    'start_date' => 'Startdatum',
+    'end_date' => 'Einddatum',
+    'select' => 'Selecteer',
+    'generate' => 'Genereer',
+    'day' => 'Dag',
+    'week' => 'Week',
+    'month' => 'Maand',
     'Currnet_In_Progress' => 'MOMENTEEL IN BEHANDELING',
-    'Total_Created'       => 'TOTAAL GEMAAKT',
-    'Total_Reopened'      => 'TOTAAL HEROPEND',
-    'Total_Closed'        => 'TOTAAL gesloten',
-    'tabular'             => 'Tabular',
-    'reopened'            => 'Heropend',
+    'Total_Created' => 'TOTAAL GEMAAKT',
+    'Total_Reopened' => 'TOTAAL HEROPEND',
+    'Total_Closed' => 'TOTAAL gesloten',
+    'tabular' => 'Tabular',
+    'reopened' => 'Heropend',
     /* ---------------------------------------------------------------------------------------
      * Ticket Priority
      * -----------------------------------------------------------------------------------
      */
-    'ticket_priority'               => 'Ticket prioriteit',
-    'priority'                      => 'Prioriteit',
-    'priority_desc'                 => 'Prioriteits beschrijving',
-    'priority_urgency'              => 'Prioriteits urgentie',
-    'priority_id'                   => 'Prioriteits ID',
-    'priority_color'                => 'Prioriteit kleur',
-    'ispublic'                      => 'Is publiek',
-    'is_default'                    => 'Als standaard',
-    'create_ticket_priority'        => 'Maak ticket prioriteit',
-    'agent_notes'                   => 'Medewerker notities',
-    'select_priority'               => 'Selecteer prioriteit',
-    'normal'                        => 'Normaal',
-    'ispublic'                      => 'Zichtbaarheid',
-    'make-default-priority'         => 'Maak standaard prioriteit',
+    'ticket_priority' => 'Ticket prioriteit',
+    'priority' => 'Prioriteit',
+    'priority_desc' => 'Prioriteits beschrijving',
+    'priority_urgency' => 'Prioriteits urgentie',
+    'priority_id' => 'Prioriteits ID',
+    'priority_color' => 'Prioriteit kleur',
+    'ispublic' => 'Is publiek',
+    'is_default' => 'Als standaard',
+    'create_ticket_priority' => 'Maak ticket prioriteit',
+    'agent_notes' => 'Medewerker notities',
+    'select_priority' => 'Selecteer prioriteit',
+    'normal' => 'Normaal',
+    'ispublic' => 'Zichtbaarheid',
+    'make-default-priority' => 'Maak standaard prioriteit',
     'priority_successfully_created' => 'Prioriteit succesvol gemaakt',
     'priority_successfully_updated' => 'Prioriteit succesvol bijgewerkt',
-    'delete_successfully'           => 'Succesvol verwijderd',
-    'user_priority_status'          => 'Gebruiker prioriteit status',
+    'delete_successfully' => 'Succesvol verwijderd',
+    'user_priority_status' => 'Gebruiker prioriteit status',
 
     /* --------------------------------------------------------------------------------------------
      * Approval Updated
      * --------------------------------------------------------------------------------------------
      */
-    'approval'             => 'Goedkeuring',
-    'approval_tickets'     => 'Goedgekeurde tickets',
-    'approve'              => 'Goedkeuren',
-    'approval_request'     => 'Goedkeurings verzoek',
+    'approval' => 'Goedkeuring',
+    'approval_tickets' => 'Goedgekeurde tickets',
+    'approve' => 'Goedkeuren',
+    'approval_request' => 'Goedkeurings verzoek',
     'approvel_ticket_list' => 'Goedkeurings ticket lijst',
 
-    'approval_settings'                      => 'Instellingen goedkeuren',
-    'close_all_ticket_for_approval'          => 'Alle tickets sluiten voor goedkeuren',
+    'approval_settings' => 'Instellingen goedkeuren',
+    'close_all_ticket_for_approval' => 'Alle tickets sluiten voor goedkeuren',
     'approval_settings-created-successfully' => 'Goedkeurings instellingen succesvol aangemaakt',
 
     /* --------------------------------------------------------------------------------------------
      * Followup Updated
      * --------------------------------------------------------------------------------------------
      */
-    'followup'              => 'Opvolging',
-    'followup_tickets'      => 'Opvolg tickets',
+    'followup' => 'Opvolging',
+    'followup_tickets' => 'Opvolg tickets',
     'followup_Notification' => 'Opvolging melding',
 
     /*
@@ -1546,65 +1546,65 @@ return [
      * User Module
      * --------------------------------------------------------------------------------------------
      */
-    'confirm_deletion'                                            => 'Verwijderen bevestigen',
-    'delete_all_content'                                          => 'Verwijder alle inhoud',
-    'agent_profile'                                               => 'Medewerker profiel',
-    'change_role_to_admin'                                        => 'Verander naar beheerder',
-    'change_role_to_user'                                         => 'Verander naar gebruiker',
-    'change_role_to_agent'                                        => 'Verander naar medewerker',
-    'change_password'                                             => 'Verander wachtwoord',
-    'role_change'                                                 => 'Rol aanpassen',
-    'password_generator'                                          => 'Wachtwoord generator',
-    'depertment'                                                  => 'Afdeling',
-    'duetoday'                                                    => 'Einddatum vandaag',
-    'today-due_tickets'                                           => 'Ticket met een einddatum vandaag',
-    'password_change_successfully'                                => 'Wachtwoord succesvol veranderd',
-    'role_change_successfully'                                    => 'Rol succesvol veranderd',
-    'user_delete_successfully'                                    => 'Gebruiker succesvol verwijderd',
-    'agent_delete_successfully'                                   => 'Medewerker succesvol verwijderd',
-    'select_another_user'                                         => 'Selecteer een andere gebruiker',
+    'confirm_deletion' => 'Verwijderen bevestigen',
+    'delete_all_content' => 'Verwijder alle inhoud',
+    'agent_profile' => 'Medewerker profiel',
+    'change_role_to_admin' => 'Verander naar beheerder',
+    'change_role_to_user' => 'Verander naar gebruiker',
+    'change_role_to_agent' => 'Verander naar medewerker',
+    'change_password' => 'Verander wachtwoord',
+    'role_change' => 'Rol aanpassen',
+    'password_generator' => 'Wachtwoord generator',
+    'depertment' => 'Afdeling',
+    'duetoday' => 'Einddatum vandaag',
+    'today-due_tickets' => 'Ticket met een einddatum vandaag',
+    'password_change_successfully' => 'Wachtwoord succesvol veranderd',
+    'role_change_successfully' => 'Rol succesvol veranderd',
+    'user_delete_successfully' => 'Gebruiker succesvol verwijderd',
+    'agent_delete_successfully' => 'Medewerker succesvol verwijderd',
+    'select_another_user' => 'Selecteer een andere gebruiker',
     'agent_delete_successfully_and_ticket_assign_to_another_user' => 'Medewerker succesvol verwijderd, het ticket is aan een andere gebruiker toegewezen',
 
     /************************************New updates*************************************/
     /*                             Translation Required                                 */
     /************************************************************************************/
-    'deleted_user'              => 'Deleted User',
-    'deleted_user_directory'    => 'Deleted User Directory',
-    'restore'                   => 'Restore',
+    'deleted_user' => 'Deleted User',
+    'deleted_user_directory' => 'Deleted User Directory',
+    'restore' => 'Restore',
     'user_restore_successfully' => 'User restore successfully',
 
     /*** updates 28-11-2016***/
     'apply' => 'Apply',
 
     /* updates 2-12-2016 **/
-    'sort-by'                      => 'Sort by',
-    'created-at'                   => 'Created at',
-    'or'                           => 'OR',
-    'activate'                     => 'Activate',
-    'system-email-not-configured'  => 'We are unable to process email request as the system has no configured email for sending mails. Please contact and report system admin.',
-    'assign-ticket'                => 'Assign tickets',
-    'can-not-inactive-group'       => 'Can not make the group inactive as it has agents assigned in it. Please assign those agents to another group and try again.',
+    'sort-by' => 'Sort by',
+    'created-at' => 'Created at',
+    'or' => 'OR',
+    'activate' => 'Activate',
+    'system-email-not-configured' => 'We are unable to process email request as the system has no configured email for sending mails. Please contact and report system admin.',
+    'assign-ticket' => 'Assign tickets',
+    'can-not-inactive-group' => 'Can not make the group inactive as it has agents assigned in it. Please assign those agents to another group and try again.',
     'internal-note-has-been-added' => 'Internal note added to the ticket',
-    'active-users'                 => 'Active users',
-    'deleted-users'                => 'Deleted users',
-    'view-option'                  => 'View options',
-    'accoutn-not-verified'         => 'User account is not verified',
-    'enabled'                      => 'Enabled',
-    'disabled'                     => 'Disabled',
-    'user-account-is-deleted'      => 'This user account has been deleted.',
-    'restore-user'                 => 'Restore user account',
-    'delete-account-caution-info'  => 'Please note this account may still have  open tickets in the system.',
-    'reply-can-not-be-empty'       => 'Reply can not be blank. Please enter your reply.',
+    'active-users' => 'Active users',
+    'deleted-users' => 'Deleted users',
+    'view-option' => 'View options',
+    'accoutn-not-verified' => 'User account is not verified',
+    'enabled' => 'Enabled',
+    'disabled' => 'Disabled',
+    'user-account-is-deleted' => 'This user account has been deleted.',
+    'restore-user' => 'Restore user account',
+    'delete-account-caution-info' => 'Please note this account may still have  open tickets in the system.',
+    'reply-can-not-be-empty' => 'Reply can not be blank. Please enter your reply.',
 
     //update 18-12-2016
     'account-created-contact-admin-as-we-were-not-able-to-send-opt' => 'Your account has been created successfully. Please contact admin for account activation as we were not able to send you an OPT code.',
 
     //update 19-12-2016
-    'only-agents'    => 'Agent users',
-    'only-users'     => 'Clients users',
-    'banned-users'   => 'Banned users',
+    'only-agents' => 'Agent users',
+    'only-users' => 'Clients users',
+    'banned-users' => 'Banned users',
     'inactive-users' => 'Inactive users',
-    'all-users'      => 'All users',
+    'all-users' => 'All users',
     //update 21-12-2016
     'selected-user-is-already-the-owner' => 'Selected user is already the owner of this ticket.',
     //updated 15-5-2017
diff --git a/resources/lang/nl/pagination.php b/resources/lang/nl/pagination.php
index 094bebae5..a8a6fe804 100644
--- a/resources/lang/nl/pagination.php
+++ b/resources/lang/nl/pagination.php
@@ -27,5 +27,5 @@ return [
      */
 
     'previous' => '&laquo; Vorige',
-    'next'     => 'Volgende &raquo;',
+    'next' => 'Volgende &raquo;',
 ];
diff --git a/resources/lang/nl/passwords.php b/resources/lang/nl/passwords.php
index e3b438fbd..c1014eeda 100644
--- a/resources/lang/nl/passwords.php
+++ b/resources/lang/nl/passwords.php
@@ -27,8 +27,8 @@ return [
      */
 
     'password' => 'Wachtwoorden moeten minimaal 6 karakters hebben en overeenkomen met de bevestiging.',
-    'user'     => 'We kunnen geen gebruiker vinden met dat e-mailadres.',
-    'token'    => 'Deze wachtwoord herstel token is ongeldig.',
-    'sent'     => 'We hebben een link naar je toegestuurd waarmee je je wachtwoord kunt resetten!',
-    'reset'    => 'Je wachtwoord is gereset!',
+    'user' => 'We kunnen geen gebruiker vinden met dat e-mailadres.',
+    'token' => 'Deze wachtwoord herstel token is ongeldig.',
+    'sent' => 'We hebben een link naar je toegestuurd waarmee je je wachtwoord kunt resetten!',
+    'reset' => 'Je wachtwoord is gereset!',
 ];
diff --git a/resources/lang/nl/validation.php b/resources/lang/nl/validation.php
index 447d5634c..b6642c905 100644
--- a/resources/lang/nl/validation.php
+++ b/resources/lang/nl/validation.php
@@ -26,65 +26,65 @@ return [
       |
      */
 
-    'accepted'   => 'The :attribute must be accepted.',
+    'accepted' => 'The :attribute must be accepted.',
     'active_url' => 'The :attribute is not a valid URL.',
-    'after'      => 'The :attribute must be a date after :date.',
-    'alpha'      => 'The :attribute may only contain letters.',
+    'after' => 'The :attribute must be a date after :date.',
+    'alpha' => 'The :attribute may only contain letters.',
     'alpha_dash' => 'The :attribute may only contain letters, numbers, and dashes.',
-    'alpha_num'  => 'The :attribute may only contain letters and numbers.',
-    'array'      => 'The :attribute must be an array.',
-    'before'     => 'The :attribute must be a date before :date.',
-    'between'    => [
+    'alpha_num' => 'The :attribute may only contain letters and numbers.',
+    'array' => 'The :attribute must be an array.',
+    'before' => 'The :attribute must be a date before :date.',
+    'between' => [
         'numeric' => 'The :attribute must be between :min and :max.',
-        'file'    => 'The :attribute must be between :min and :max kilobytes.',
-        'string'  => 'The :attribute must be between :min and :max characters.',
-        'array'   => 'The :attribute must have between :min and :max items.',
+        'file' => 'The :attribute must be between :min and :max kilobytes.',
+        'string' => 'The :attribute must be between :min and :max characters.',
+        'array' => 'The :attribute must have between :min and :max items.',
     ],
-    'boolean'        => 'The :attribute field must be true or false.',
-    'confirmed'      => 'The :attribute confirmation does not match.',
-    'date'           => 'The :attribute is not a valid date.',
-    'date_format'    => 'The :attribute does not match the format :format.',
-    'different'      => 'The :attribute and :other must be different.',
-    'digits'         => 'The :attribute must be :digits digits.',
+    'boolean' => 'The :attribute field must be true or false.',
+    'confirmed' => 'The :attribute confirmation does not match.',
+    'date' => 'The :attribute is not a valid date.',
+    'date_format' => 'The :attribute does not match the format :format.',
+    'different' => 'The :attribute and :other must be different.',
+    'digits' => 'The :attribute must be :digits digits.',
     'digits_between' => 'The :attribute must be between :min and :max digits.',
-    'email'          => 'The :attribute must be a valid email address.',
-    'filled'         => 'The :attribute field is required.',
-    'exists'         => 'The selected :attribute is invalid.',
-    'image'          => 'The :attribute must be an image.',
-    'in'             => 'The selected :attribute is invalid.',
-    'integer'        => 'The :attribute must be an integer.',
-    'ip'             => 'The :attribute must be a valid IP address.',
-    'max'            => [
+    'email' => 'The :attribute must be a valid email address.',
+    'filled' => 'The :attribute field is required.',
+    'exists' => 'The selected :attribute is invalid.',
+    'image' => 'The :attribute must be an image.',
+    'in' => 'The selected :attribute is invalid.',
+    'integer' => 'The :attribute must be an integer.',
+    'ip' => 'The :attribute must be a valid IP address.',
+    'max' => [
         'numeric' => 'The :attribute may not be greater than :max.',
-        'file'    => 'The :attribute may not be greater than :max kilobytes.',
-        'string'  => 'The :attribute may not be greater than :max characters.',
-        'array'   => 'The :attribute may not have more than :max items.',
+        'file' => 'The :attribute may not be greater than :max kilobytes.',
+        'string' => 'The :attribute may not be greater than :max characters.',
+        'array' => 'The :attribute may not have more than :max items.',
     ],
     'mimes' => 'The :attribute must be a file of type: :values.',
-    'min'   => [
+    'min' => [
         'numeric' => 'The :attribute must be at least :min.',
-        'file'    => 'The :attribute must be at least :min kilobytes.',
-        'string'  => 'The :attribute must be at least :min characters.',
-        'array'   => 'The :attribute must have at least :min items.',
+        'file' => 'The :attribute must be at least :min kilobytes.',
+        'string' => 'The :attribute must be at least :min characters.',
+        'array' => 'The :attribute must have at least :min items.',
     ],
-    'not_in'               => 'The selected :attribute is invalid.',
-    'numeric'              => 'The :attribute must be a number.',
-    'regex'                => 'The :attribute format is invalid.',
-    'required'             => 'The :attribute field is required.',
-    'required_if'          => 'The :attribute field is required when :other is :value.',
-    'required_with'        => 'The :attribute field is required when :values is present.',
-    'required_with_all'    => 'The :attribute field is required when :values is present.',
-    'required_without'     => 'The :attribute field is required when :values is not present.',
+    'not_in' => 'The selected :attribute is invalid.',
+    'numeric' => 'The :attribute must be a number.',
+    'regex' => 'The :attribute format is invalid.',
+    'required' => 'The :attribute field is required.',
+    'required_if' => 'The :attribute field is required when :other is :value.',
+    'required_with' => 'The :attribute field is required when :values is present.',
+    'required_with_all' => 'The :attribute field is required when :values is present.',
+    'required_without' => 'The :attribute field is required when :values is not present.',
     'required_without_all' => 'The :attribute field is required when none of :values are present.',
-    'same'                 => 'The :attribute and :other must match.',
-    'size'                 => [
+    'same' => 'The :attribute and :other must match.',
+    'size' => [
         'numeric' => 'The :attribute must be :size.',
-        'file'    => 'The :attribute must be :size kilobytes.',
-        'string'  => 'The :attribute must be :size characters.',
-        'array'   => 'The :attribute must contain :size items.',
+        'file' => 'The :attribute must be :size kilobytes.',
+        'string' => 'The :attribute must be :size characters.',
+        'array' => 'The :attribute must contain :size items.',
     ],
-    'unique'   => 'The :attribute has already been taken.',
-    'url'      => 'The :attribute format is invalid.',
+    'unique' => 'The :attribute has already been taken.',
+    'url' => 'The :attribute format is invalid.',
     'timezone' => 'The :attribute must be a valid zone.',
     /*
       |--------------------------------------------------------------------------
diff --git a/resources/lang/pt-br/lang.php b/resources/lang/pt-br/lang.php
index 7918019e6..51236a882 100644
--- a/resources/lang/pt-br/lang.php
+++ b/resources/lang/pt-br/lang.php
@@ -30,58 +30,58 @@ return [
       |   Error
       |--------------------------------------
      */
-    'success'                                                        => 'Sucesso',
-    'fails'                                                          => 'Falhas',
-    'alert'                                                          => 'Alerta',
-    'warning'                                                        => 'Avisos',
-    'required-error'                                                 => 'Preencha todos os campos obrigatórios',
-    'invalid'                                                        => 'Usuário ou senha incorretos',
-    'sorry_something_went_wrong'                                     => 'Desculpe, algo esta errado',
-    'were_working_on_it_and_well_get_it_fixed_as_soon_as_we_can'     => 'Estamos trabalhando para corrigir essa situação.',
+    'success' => 'Sucesso',
+    'fails' => 'Falhas',
+    'alert' => 'Alerta',
+    'warning' => 'Avisos',
+    'required-error' => 'Preencha todos os campos obrigatórios',
+    'invalid' => 'Usuário ou senha incorretos',
+    'sorry_something_went_wrong' => 'Desculpe, algo esta errado',
+    'were_working_on_it_and_well_get_it_fixed_as_soon_as_we_can' => 'Estamos trabalhando para corrigir essa situação.',
     'we_are_sorry_but_the_page_you_are_looking_for_can_not_be_found' => 'Desculpe, a página não pode ser encontrada.',
-    'go_back'                                                        => 'Voltar',
-    'the_board_is_offline'                                           => 'A página está Offline',
+    'go_back' => 'Voltar',
+    'the_board_is_offline' => 'A página está Offline',
     /*
       |--------------------------------------
       |   Login Page
       |--------------------------------------
      */
 
-    'login_to_start_your_session'        => 'Efetue o login para iniciar a sessão',
-    'login'                              => 'Login',
-    'remember'                           => 'Me lembrar',
-    'signmein'                           => 'Inscreva-se',
-    'iforgot'                            => 'Esqueci a senha',
-    'email_address'                      => 'Endereço de E-Mail',
-    'password'                           => 'Senha',
-    'woops'                              => 'Whoops!',
-    'theirisproblem'                     => 'Ocorreu um erro durante o login.',
-    'e-mail'                             => 'E-mail',
-    'reg_new_member'                     => 'Registrar uma nova associação.',
+    'login_to_start_your_session' => 'Efetue o login para iniciar a sessão',
+    'login' => 'Login',
+    'remember' => 'Me lembrar',
+    'signmein' => 'Inscreva-se',
+    'iforgot' => 'Esqueci a senha',
+    'email_address' => 'Endereço de E-Mail',
+    'password' => 'Senha',
+    'woops' => 'Whoops!',
+    'theirisproblem' => 'Ocorreu um erro durante o login.',
+    'e-mail' => 'E-mail',
+    'reg_new_member' => 'Registrar uma nova associação.',
     'this_account_is_currently_inactive' => 'Essa conta está inativa!',
     /*
       |--------------------------------------
       |   Register Page
       |--------------------------------------
      */
-    'registration'                                               => 'Cadastro',
-    'full_name'                                                  => 'Nome completo',
-    'firstname'                                                  => 'Primeiro nome',
-    'lastname'                                                   => 'Último nome',
-    'profilepicture'                                             => 'Foto de perfil',
-    'oldpassword'                                                => 'Senha antiga',
-    'newpassword'                                                => 'Nova senha',
-    'retype_password'                                            => 'Confirmação de senha',
-    'i_agree_to_the'                                             => 'Eu aceito',
-    'terms'                                                      => 'Termos',
-    'register'                                                   => 'Registro',
-    'i_already_have_a_membership'                                => 'Já possuo cadastro',
-    'see-profile1'                                               => 'Clique aqui ',
-    'see-profile2'                                               => 'Perfil',
+    'registration' => 'Cadastro',
+    'full_name' => 'Nome completo',
+    'firstname' => 'Primeiro nome',
+    'lastname' => 'Último nome',
+    'profilepicture' => 'Foto de perfil',
+    'oldpassword' => 'Senha antiga',
+    'newpassword' => 'Nova senha',
+    'retype_password' => 'Confirmação de senha',
+    'i_agree_to_the' => 'Eu aceito',
+    'terms' => 'Termos',
+    'register' => 'Registro',
+    'i_already_have_a_membership' => 'Já possuo cadastro',
+    'see-profile1' => 'Clique aqui ',
+    'see-profile2' => 'Perfil',
     'activate_your_account_click_on_Link_that_send_to_your_mail' => 'Ative sua conta ! Clique no link enviado para o seu e-mail',
-    'this_field_do_not_match_our_records'                        => 'Campo não correspondente.',
-    'we_have_e-mailed_your_password_reset_link'                  => 'Enviamos um link para redefinir a senha!',
-    "we_can't_find_a_user_with_that_e-mail_address"              => 'Nenhum usuário cadastrado com esse endereço de e-mail.',
+    'this_field_do_not_match_our_records' => 'Campo não correspondente.',
+    'we_have_e-mailed_your_password_reset_link' => 'Enviamos um link para redefinir a senha!',
+    "we_can't_find_a_user_with_that_e-mail_address" => 'Nenhum usuário cadastrado com esse endereço de e-mail.',
 
     /*
       |--------------------------------------
@@ -94,11 +94,11 @@ return [
       |   Forgot Password Page
       |--------------------------------------
      */
-    'i_know_my_password'            => 'Eu sei minha senha',
-    'recover_passord'               => 'Recuperar senha',
-    'send_password_reset_link'      => 'Enviar link para redefinir a senha',
+    'i_know_my_password' => 'Eu sei minha senha',
+    'recover_passord' => 'Recuperar senha',
+    'send_password_reset_link' => 'Enviar link para redefinir a senha',
     'enter_email_to_reset_password' => 'Digite o e-mail para redefinir a senha',
-    'link'                          => 'Link',
+    'link' => 'Link',
     /*
       |----------------------------------------------------------------------------------------
       | Emails Pages [English(en)]
@@ -115,114 +115,114 @@ return [
       |  Emails Create Page
       |--------------------------------------
      */
-    'emails'                                                                           => 'E-mails',
-    'incoming_emails'                                                                  => 'Caixa de entrada',
-    'reuired_authentication'                                                           => 'Requer autenticação',
-    'fetching_email_via_imap'                                                          => 'Buscando e-mail via IMAP',
-    'create_email'                                                                     => 'Criar E-mail',
-    'email_address'                                                                    => 'Endereço de E-mail',
-    'email_name'                                                                       => 'Nome de E-mail',
-    'help_topic'                                                                       => 'Tópico de ajuda',
-    'auto_response'                                                                    => 'Resposta automática',
-    'host_name'                                                                        => 'Nome do Host',
-    'port_number'                                                                      => 'Número da Porta',
-    'mail_box_protocol'                                                                => 'Protocolo de Caixa de E-mail',
-    'authentication_required'                                                          => 'Requer autenticação',
-    'yes'                                                                              => 'Sim',
-    'no'                                                                               => 'Não',
-    'header_spoofing'                                                                  => 'Mascarar Cabeçalho',
-    'allow_for_this_email'                                                             => 'Permitir este E-mail',
-    'imap_config'                                                                      => 'Configuração IMAP',
-    'email_information_and_settings'                                                   => 'Informações e configurações de E-mail',
-    'incoming_email_information'                                                       => 'Informações de E-mails recebidos',
-    'outgoing_email_information'                                                       => 'Informações de E-mails enviados',
-    'new_ticket_settings'                                                              => 'Configurações de novos tickets',
-    'protocol'                                                                         => 'Protocolo',
-    'fetching_protocol'                                                                => 'Protocolo de busca',
-    'transfer_protocol'                                                                => 'Protocolo de transferência',
-    'from_name'                                                                        => 'Destinatário',
-    'add_an_email'                                                                     => 'Novo E-mail',
-    'edit_an_email'                                                                    => 'Editar E-mail',
-    'disable_for_this_email_address'                                                   => 'Desabilitado para o endereço de E-mail',
-    'validate_certificates_from_tls_or_ssl_server'                                     => 'Validar Certificados do servidor TLS/SSL',
-    'authentication'                                                                   => 'Autenticação',
+    'emails' => 'E-mails',
+    'incoming_emails' => 'Caixa de entrada',
+    'reuired_authentication' => 'Requer autenticação',
+    'fetching_email_via_imap' => 'Buscando e-mail via IMAP',
+    'create_email' => 'Criar E-mail',
+    'email_address' => 'Endereço de E-mail',
+    'email_name' => 'Nome de E-mail',
+    'help_topic' => 'Tópico de ajuda',
+    'auto_response' => 'Resposta automática',
+    'host_name' => 'Nome do Host',
+    'port_number' => 'Número da Porta',
+    'mail_box_protocol' => 'Protocolo de Caixa de E-mail',
+    'authentication_required' => 'Requer autenticação',
+    'yes' => 'Sim',
+    'no' => 'Não',
+    'header_spoofing' => 'Mascarar Cabeçalho',
+    'allow_for_this_email' => 'Permitir este E-mail',
+    'imap_config' => 'Configuração IMAP',
+    'email_information_and_settings' => 'Informações e configurações de E-mail',
+    'incoming_email_information' => 'Informações de E-mails recebidos',
+    'outgoing_email_information' => 'Informações de E-mails enviados',
+    'new_ticket_settings' => 'Configurações de novos tickets',
+    'protocol' => 'Protocolo',
+    'fetching_protocol' => 'Protocolo de busca',
+    'transfer_protocol' => 'Protocolo de transferência',
+    'from_name' => 'Destinatário',
+    'add_an_email' => 'Novo E-mail',
+    'edit_an_email' => 'Editar E-mail',
+    'disable_for_this_email_address' => 'Desabilitado para o endereço de E-mail',
+    'validate_certificates_from_tls_or_ssl_server' => 'Validar Certificados do servidor TLS/SSL',
+    'authentication' => 'Autenticação',
     'incoming_email_connection_failed_please_check_email_credentials_or_imap_settings' => 'Conexão a caixa de entrada falhou! Verifique as credencias de E-mail ou as configurações IMAP',
-    'outgoing_email_connection_failed'                                                 => 'Conexão a caixa de saida falhou',
-    'you_cannot_delete_system_default_email'                                           => 'Não é possível excluir o E-mail padrão do sistema',
-    'email_deleted_sucessfully'                                                        => 'E-mail deletado com sucesso',
-    'email_can_not_delete'                                                             => 'E-mail não pode ser deletado ',
+    'outgoing_email_connection_failed' => 'Conexão a caixa de saida falhou',
+    'you_cannot_delete_system_default_email' => 'Não é possível excluir o E-mail padrão do sistema',
+    'email_deleted_sucessfully' => 'E-mail deletado com sucesso',
+    'email_can_not_delete' => 'E-mail não pode ser deletado ',
     /*
       |--------------------------------------
       |  Ban Emails Create Page
       |--------------------------------------
      */
-    'ban_lists'                        => 'Lista de bloqueio',
-    'ban_email'                        => 'E-mails bloqueados',
-    'ban_status'                       => 'Status de bloqueio',
-    'list_of_banned_emails'            => 'Lista de E-mails bloqueados',
-    'edit_banned_email'                => 'Editar um bloqueio de E-mails',
-    'create_a_banned_email'            => 'Criar um bloqueio de E-mail',
-    'email_banned_sucessfully'         => 'E-mail bloqueado com sucesso',
-    'email_can_not_ban'                => 'E-mail não pode ser bloqueado',
+    'ban_lists' => 'Lista de bloqueio',
+    'ban_email' => 'E-mails bloqueados',
+    'ban_status' => 'Status de bloqueio',
+    'list_of_banned_emails' => 'Lista de E-mails bloqueados',
+    'edit_banned_email' => 'Editar um bloqueio de E-mails',
+    'create_a_banned_email' => 'Criar um bloqueio de E-mail',
+    'email_banned_sucessfully' => 'E-mail bloqueado com sucesso',
+    'email_can_not_ban' => 'E-mail não pode ser bloqueado',
     'banned_email_updated_sucessfully' => 'E-mails bloqueados atualizados com sucesso',
-    'banned_email_not_updated'         => 'E-mails bloqueados não atualizados',
-    'banned_removed_sucessfully'       => 'Bloqueios removidos com sucesso',
+    'banned_email_not_updated' => 'E-mails bloqueados não atualizados',
+    'banned_removed_sucessfully' => 'Bloqueios removidos com sucesso',
 
     /*
       |--------------------------------------
       |  Templates Index Page
       |--------------------------------------
      */
-    'templates'                                => 'Modelos',
-    'template_set'                             => 'Conjunto de modelos',
-    'create_template'                          => 'Criar modelo',
-    'edit_template'                            => 'Editar modelo',
-    'list_of_templates_sets'                   => 'Lista de conjunto de modelos',
-    'create_set'                               => 'Criar conjunto',
-    'template_name'                            => 'Nome do modelo',
-    'template_saved_successfully'              => 'Modelo salvo com sucesso',
-    'template_updated_successfully'            => 'Modelo alterado com sucesso',
-    'in_use'                                   => 'Em uso',
-    'you_have_created_a_new_template_set'      => 'Você criou um novo conjunto de modelo',
+    'templates' => 'Modelos',
+    'template_set' => 'Conjunto de modelos',
+    'create_template' => 'Criar modelo',
+    'edit_template' => 'Editar modelo',
+    'list_of_templates_sets' => 'Lista de conjunto de modelos',
+    'create_set' => 'Criar conjunto',
+    'template_name' => 'Nome do modelo',
+    'template_saved_successfully' => 'Modelo salvo com sucesso',
+    'template_updated_successfully' => 'Modelo alterado com sucesso',
+    'in_use' => 'Em uso',
+    'you_have_created_a_new_template_set' => 'Você criou um novo conjunto de modelo',
     'you_have_successfully_activated_this_set' => 'Você ativou esse conjunto com sucesso',
-    'template_set_deleted_successfully'        => 'Conjunto de modelo deletado com sucesso',
+    'template_set_deleted_successfully' => 'Conjunto de modelo deletado com sucesso',
     //Template Description
-    'Create ticket agent'       => 'Um E-mail de notificação é enviado ao criar um novo ticket',
-    'Assign ticket'             => 'Ticket atribuído a um atendente',
-    'Create ticket'             => 'E-mail enviado ao cliente com sucesso',
-    'Check ticket'              => 'Caso o cliente queira verificar os detalhes do ticket pelo portal, pode verificar por esse link sem efetuar login no sistema',
-    'Ticket reply agent'        => 'Uma notificação é enviada por E-mail ao atendente sempre que o cliente responder o ticket',
+    'Create ticket agent' => 'Um E-mail de notificação é enviado ao criar um novo ticket',
+    'Assign ticket' => 'Ticket atribuído a um atendente',
+    'Create ticket' => 'E-mail enviado ao cliente com sucesso',
+    'Check ticket' => 'Caso o cliente queira verificar os detalhes do ticket pelo portal, pode verificar por esse link sem efetuar login no sistema',
+    'Ticket reply agent' => 'Uma notificação é enviada por E-mail ao atendente sempre que o cliente responder o ticket',
     'Registration notification' => 'Nome de usuário e senha são enviados por E-mail após o registro',
-    'Reset password'            => 'Link para redefinir senha enviado por E-mail',
-    'Error report'              => 'Relatório de erro',
-    'Ticket creation'           => 'Notificação da criação do ticket enviada para o cliente',
-    'Ticket reply'              => 'Quando um ticket é respondido pelo atendente, uma notificação é enviada tanto para o cliente quanto para o atendente',
-    'Close ticket'              => 'Ao fechar um ticket será enviado um E-mail ao cliente',
-    'Create ticket by agent'    => 'Um atendente cria um ticket para o cliente em nome do próprio cliente',
+    'Reset password' => 'Link para redefinir senha enviado por E-mail',
+    'Error report' => 'Relatório de erro',
+    'Ticket creation' => 'Notificação da criação do ticket enviada para o cliente',
+    'Ticket reply' => 'Quando um ticket é respondido pelo atendente, uma notificação é enviada tanto para o cliente quanto para o atendente',
+    'Close ticket' => 'Ao fechar um ticket será enviado um E-mail ao cliente',
+    'Create ticket by agent' => 'Um atendente cria um ticket para o cliente em nome do próprio cliente',
     /*
       |--------------------------------------
       |  Templates Create Page
       |--------------------------------------
      */
     'template_set_to_clone' => 'Modelo clonado',
-    'language'              => 'Idioma',
+    'language' => 'Idioma',
     /*
       |--------------------------------------
       |  Diagnostics Page
       |--------------------------------------
      */
-    'diagnostics'                => 'Diagnósticos',
-    'from'                       => 'De',
-    'to'                         => 'Para',
-    'subject'                    => 'Assunto',
-    'message'                    => 'Mensagem',
-    'send'                       => 'Enviar',
-    'choose_an_email'            => 'Escolher E-mail',
-    'email_diagnostic'           => 'Status de E-mail',
-    'send-mail-to-diagnos'       => 'Verificar configuração para saída de E-mails',
-    'message_has_been_sent'      => 'Mensagem enviada',
+    'diagnostics' => 'Diagnósticos',
+    'from' => 'De',
+    'to' => 'Para',
+    'subject' => 'Assunto',
+    'message' => 'Mensagem',
+    'send' => 'Enviar',
+    'choose_an_email' => 'Escolher E-mail',
+    'email_diagnostic' => 'Status de E-mail',
+    'send-mail-to-diagnos' => 'Verificar configuração para saída de E-mails',
+    'message_has_been_sent' => 'Mensagem enviada',
     'message_sent_from_php_mail' => 'Mensagem enviada de Php-Mail',
-    'mailer_error'               => 'Erro de envio',
+    'mailer_error' => 'Erro de envio',
     /*
       |----------------------------------------------------------------------------------------
       | Settings Pages [English(en)]
@@ -239,24 +239,24 @@ return [
       |   Company Settings Page
       |--------------------------------------
      */
-    'country-code'                 => 'Código do país',
-    'company'                      => 'Empresa',
-    'company_settings'             => 'Configurações da Empresa',
-    'website'                      => 'Site',
-    'phone'                        => 'Telefone',
-    'address'                      => 'Endereço',
-    'landing'                      => 'Página de destino',
-    'offline'                      => 'Página Offline',
-    'thank'                        => 'Página de agradecimento',
-    'logo'                         => 'Logo',
-    'save'                         => 'Salvar',
-    'delete-logo'                  => 'Apagar logo',
-    'click-delete'                 => 'Clique aqui para deletar',
-    'use_logo'                     => 'Usar Logo',
+    'country-code' => 'Código do país',
+    'company' => 'Empresa',
+    'company_settings' => 'Configurações da Empresa',
+    'website' => 'Site',
+    'phone' => 'Telefone',
+    'address' => 'Endereço',
+    'landing' => 'Página de destino',
+    'offline' => 'Página Offline',
+    'thank' => 'Página de agradecimento',
+    'logo' => 'Logo',
+    'save' => 'Salvar',
+    'delete-logo' => 'Apagar logo',
+    'click-delete' => 'Clique aqui para deletar',
+    'use_logo' => 'Usar Logo',
     'company_updated_successfully' => 'Empresa alterada com sucesso',
-    'company_can_not_updated'      => 'Empresa não pode ser alterada',
-    'enter-country-phone-code'     => 'Informe o código do país',
-    'country-code-required-error'  => 'É necessário o código para o número de telefone',
+    'company_can_not_updated' => 'Empresa não pode ser alterada',
+    'enter-country-phone-code' => 'Informe o código do país',
+    'country-code-required-error' => 'É necessário o código para o número de telefone',
     'incorrect-country-code-error' => 'Código do país incorreto',
     /*
       |--------------------------------------
@@ -264,167 +264,167 @@ return [
       |--------------------------------------
      */
 
-    'system'                                                     => 'Sistema',
-    'online'                                                     => 'Online',
-    'offline'                                                    => 'Offline',
-    'name/title'                                                 => 'Nome/Título',
-    'pagesize'                                                   => 'Tamanho da página',
-    'url'                                                        => 'URL',
-    'default_department'                                         => 'Departmento padrão',
-    'loglevel'                                                   => 'Nível de registro',
-    'purglog'                                                    => 'Registros apagados',
-    'nameformat'                                                 => 'Formatação do nome',
-    'timeformat'                                                 => 'Formato de hora',
-    'date'                                                       => 'Data',
-    'dateformat'                                                 => 'Formato de data',
-    'date_time'                                                  => 'Formato de data e hora',
-    'day_date_time'                                              => 'Formato de data, hora e dia',
-    'timezone'                                                   => 'Fuso horário padrão',
-    'Ticket-created-successfully'                                => 'Ticket criado com sucesso!',
-    'system_updated_successfully'                                => 'Sistema alterado com sucesso',
-    'system_can_not_updated'                                     => 'Sistema não pode ser alterado',
-    'ticket_updated_successfully'                                => 'Ticket alterado com sucesso',
-    'ticket_can_not_updated'                                     => 'Ticket não pode ser alterado',
-    'email_updated_successfully'                                 => 'E-mail alterado com sucesso',
-    'email_can_not_updated'                                      => 'E-mail não pode ser alterado',
-    'select_a_time_zone'                                         => 'Selecione o fuso horário',
-    'select_a_date_time_format'                                  => 'Selecione o formato de data',
+    'system' => 'Sistema',
+    'online' => 'Online',
+    'offline' => 'Offline',
+    'name/title' => 'Nome/Título',
+    'pagesize' => 'Tamanho da página',
+    'url' => 'URL',
+    'default_department' => 'Departmento padrão',
+    'loglevel' => 'Nível de registro',
+    'purglog' => 'Registros apagados',
+    'nameformat' => 'Formatação do nome',
+    'timeformat' => 'Formato de hora',
+    'date' => 'Data',
+    'dateformat' => 'Formato de data',
+    'date_time' => 'Formato de data e hora',
+    'day_date_time' => 'Formato de data, hora e dia',
+    'timezone' => 'Fuso horário padrão',
+    'Ticket-created-successfully' => 'Ticket criado com sucesso!',
+    'system_updated_successfully' => 'Sistema alterado com sucesso',
+    'system_can_not_updated' => 'Sistema não pode ser alterado',
+    'ticket_updated_successfully' => 'Ticket alterado com sucesso',
+    'ticket_can_not_updated' => 'Ticket não pode ser alterado',
+    'email_updated_successfully' => 'E-mail alterado com sucesso',
+    'email_can_not_updated' => 'E-mail não pode ser alterado',
+    'select_a_time_zone' => 'Selecione o fuso horário',
+    'select_a_date_time_format' => 'Selecione o formato de data',
     'Ticket-has-been-created-successfully-your-ticket-number-is' => 'Ticket criado com sucesso, número do ticket é',
-    'Please-save-this-for-future-reference'                      => 'Guarde para verificação futura',
+    'Please-save-this-for-future-reference' => 'Guarde para verificação futura',
     /*
       |--------------------------------------
       |   Email Settings Page
       |--------------------------------------
      */
-    'email'                               => 'E-mail',
-    'email-settings'                      => 'Configurações de E-mail',
-    'default_template'                    => 'Conjunto de modelo padrão:',
-    'default_system_email'                => 'Sistema de E-mail padrão:',
-    'default_alert_email'                 => 'Alerta de E-mail padrão:',
-    'admin_email'                         => 'Endereço E-mail dos administradores:',
-    'email_fetch'                         => 'Recuperação de E-mail:',
-    'enable'                              => 'Habilitado',
-    'default_MTA'                         => 'MTA padrão',
-    'fetch_auto-corn'                     => 'Fetch on auto-cron',
-    'strip_quoted_reply'                  => 'Faixa de resposta',
-    'reply_separator'                     => 'Separador de resposta',
-    'accept_all_email'                    => 'Aceitar todos os E-mails',
-    'accept_email_unknown'                => 'Aceitar E-mails de usuários desconhecidos',
-    'accept_email_collab'                 => 'Aceitar colaboradores de E-mail',
+    'email' => 'E-mail',
+    'email-settings' => 'Configurações de E-mail',
+    'default_template' => 'Conjunto de modelo padrão:',
+    'default_system_email' => 'Sistema de E-mail padrão:',
+    'default_alert_email' => 'Alerta de E-mail padrão:',
+    'admin_email' => 'Endereço E-mail dos administradores:',
+    'email_fetch' => 'Recuperação de E-mail:',
+    'enable' => 'Habilitado',
+    'default_MTA' => 'MTA padrão',
+    'fetch_auto-corn' => 'Fetch on auto-cron',
+    'strip_quoted_reply' => 'Faixa de resposta',
+    'reply_separator' => 'Separador de resposta',
+    'accept_all_email' => 'Aceitar todos os E-mails',
+    'accept_email_unknown' => 'Aceitar E-mails de usuários desconhecidos',
+    'accept_email_collab' => 'Aceitar colaboradores de E-mail',
     'automatically_and_collab_from_email' => 'Adicionar automaticamente colaboradores de campos de E-mail',
-    'default_alert_email'                 => 'Alerta padrão de E-mail',
-    'attachments'                         => 'Anexos',
-    'email_attahment_user'                => 'Anexos de E-mail do usuário',
-    'cron_notification'                   => 'Ativar notificação cron',
-    'cron'                                => 'Agenda de tarefas',
-    'cron-jobs'                           => 'Tarefas Cron',
-    'crone-url-message'                   => 'Estas são as agenda de tarefas para o seu sistema.',
-    'clipboard-copy-message'              => 'Copiado para área de transferência.',
-    'click'                               => 'Clique aqui',
-    'check-cron-set'                      => 'Pode verificar como criar agenda de tarefas em seu servidor.',
-    'notification-email'                  => 'Notificações de E-mail',
-    'click-url-copy'                      => 'Clique aqui para copiar a URL',
-    'job-scheduler-error'                 => 'Agenda de tarefas não pode ser alterada.',
-    'job-scheduler-success'               => 'Agenda de tarefas alterada com sucesso.',
+    'default_alert_email' => 'Alerta padrão de E-mail',
+    'attachments' => 'Anexos',
+    'email_attahment_user' => 'Anexos de E-mail do usuário',
+    'cron_notification' => 'Ativar notificação cron',
+    'cron' => 'Agenda de tarefas',
+    'cron-jobs' => 'Tarefas Cron',
+    'crone-url-message' => 'Estas são as agenda de tarefas para o seu sistema.',
+    'clipboard-copy-message' => 'Copiado para área de transferência.',
+    'click' => 'Clique aqui',
+    'check-cron-set' => 'Pode verificar como criar agenda de tarefas em seu servidor.',
+    'notification-email' => 'Notificações de E-mail',
+    'click-url-copy' => 'Clique aqui para copiar a URL',
+    'job-scheduler-error' => 'Agenda de tarefas não pode ser alterada.',
+    'job-scheduler-success' => 'Agenda de tarefas alterada com sucesso.',
     /*
       |--------------------------------------
       |   Ticket Settings Page
       |--------------------------------------
      */
-    'ticket'                             => 'Ticket',
-    'ticket-setting'                     => 'Configurações do Ticket',
-    'default_ticket_number_format'       => 'Formatar número padrão do Ticket',
-    'default_ticket_number_sequence'     => 'Sequencia numérica padrão do Ticket',
-    'default_status'                     => 'Status padrão',
-    'default_priority'                   => 'Prioridade padrão',
-    'default_sla'                        => 'SLA padrão',
-    'default_help_topic'                 => 'Tópico de ajuda padrão',
-    'maximum_open_tickets'               => 'Máximo de Tickets abertos',
+    'ticket' => 'Ticket',
+    'ticket-setting' => 'Configurações do Ticket',
+    'default_ticket_number_format' => 'Formatar número padrão do Ticket',
+    'default_ticket_number_sequence' => 'Sequencia numérica padrão do Ticket',
+    'default_status' => 'Status padrão',
+    'default_priority' => 'Prioridade padrão',
+    'default_sla' => 'SLA padrão',
+    'default_help_topic' => 'Tópico de ajuda padrão',
+    'maximum_open_tickets' => 'Máximo de Tickets abertos',
     'agent_collision_avoidance_duration' => 'Controle do tempo de colisão',
-    'human_verification'                 => 'Verificação manual',
-    'claim_on_response'                  => 'Solicitar resposta',
-    'assigned_tickets'                   => 'Tickets vinculados',
-    'answered_tickets'                   => 'Tickets respondidos',
-    'agent_identity_masking'             => 'Identificação do atendente',
-    'enable_HTML_ticket_thread'          => 'Habilitar guia do Ticket em HTML',
-    'allow_client_updates'               => 'Permitir atualização de cliente',
-    'lock_ticket_frequency'              => 'Bloquear tickets',
-    'only-once'                          => 'Apenas uma vez',
-    'frequently'                         => 'Frequentemente',
-    'reload-now'                         => 'Recarregar agora',
-    'ticket-lock-inactive'               => 'Você esteve inativo por muito tempo. Atualize a página.',
-    'make-system-default-mail'           => 'Configure o E-mail padrão do sistema',
-    'thread'                             => 'Guia',
+    'human_verification' => 'Verificação manual',
+    'claim_on_response' => 'Solicitar resposta',
+    'assigned_tickets' => 'Tickets vinculados',
+    'answered_tickets' => 'Tickets respondidos',
+    'agent_identity_masking' => 'Identificação do atendente',
+    'enable_HTML_ticket_thread' => 'Habilitar guia do Ticket em HTML',
+    'allow_client_updates' => 'Permitir atualização de cliente',
+    'lock_ticket_frequency' => 'Bloquear tickets',
+    'only-once' => 'Apenas uma vez',
+    'frequently' => 'Frequentemente',
+    'reload-now' => 'Recarregar agora',
+    'ticket-lock-inactive' => 'Você esteve inativo por muito tempo. Atualize a página.',
+    'make-system-default-mail' => 'Configure o E-mail padrão do sistema',
+    'thread' => 'Guia',
     /*
       |--------------------------------------
       |   Access Settings Page
       |--------------------------------------
      */
-    'access'                                           => 'Acesso',
-    'expiration_policy'                                => 'Política de troca de senha',
-    'allow_password_resets'                            => 'Permitir troca de senha',
-    'reset_token_expiration'                           => 'Trocar a chave de expiração',
-    'agent_session_timeout'                            => 'Tempo limite atingido',
-    'bind_agent_session_IP'                            => 'Vincular sessão por IP',
-    'registration_required'                            => 'Registro requerido',
+    'access' => 'Acesso',
+    'expiration_policy' => 'Política de troca de senha',
+    'allow_password_resets' => 'Permitir troca de senha',
+    'reset_token_expiration' => 'Trocar a chave de expiração',
+    'agent_session_timeout' => 'Tempo limite atingido',
+    'bind_agent_session_IP' => 'Vincular sessão por IP',
+    'registration_required' => 'Registro requerido',
     'require_registration_and_login_to_create_tickets' => 'Necessário registro e login para criar Tickets',
-    'registration_method'                              => 'Método de registro',
-    'user_session_timeout'                             => 'Tempo limite da sessão do usuário',
-    'client_quick_access'                              => 'Acesso rápido do cliente',
-    'cron'                                             => 'Cron',
-    'cron_settings'                                    => 'Configuração Cron',
-    'system-settings'                                  => 'Configuração do Sistema',
-    'settings-2'                                       => 'Configuração',
+    'registration_method' => 'Método de registro',
+    'user_session_timeout' => 'Tempo limite da sessão do usuário',
+    'client_quick_access' => 'Acesso rápido do cliente',
+    'cron' => 'Cron',
+    'cron_settings' => 'Configuração Cron',
+    'system-settings' => 'Configuração do Sistema',
+    'settings-2' => 'Configuração',
 
     /*
       |--------------------------------------
       |   Auto-Response Settings Page
       |--------------------------------------
      */
-    'auto_responce'                      => 'Resposta automática',
-    'auto_responce-settings'             => 'Configurações de resposta automática',
-    'new_ticket'                         => 'Novo Ticket',
-    'new_ticket_by_agent'                => 'Novo Ticket para atendente',
-    'new_message'                        => 'Nova mensagem',
-    'submitter'                          => 'Enviado : ',
-    'send_receipt_confirmation'          => 'Enviar confirmação de recebimento',
-    'participants'                       => 'Participantes : ',
-    'send_new_activity_notice'           => 'Enviar aviso de novas atividades',
-    'overlimit_notice'                   => 'Aviso de limite',
-    'email_attachments_to_the_user'      => 'Anexo de E-mail para o usuário',
+    'auto_responce' => 'Resposta automática',
+    'auto_responce-settings' => 'Configurações de resposta automática',
+    'new_ticket' => 'Novo Ticket',
+    'new_ticket_by_agent' => 'Novo Ticket para atendente',
+    'new_message' => 'Nova mensagem',
+    'submitter' => 'Enviado : ',
+    'send_receipt_confirmation' => 'Enviar confirmação de recebimento',
+    'participants' => 'Participantes : ',
+    'send_new_activity_notice' => 'Enviar aviso de novas atividades',
+    'overlimit_notice' => 'Aviso de limite',
+    'email_attachments_to_the_user' => 'Anexo de E-mail para o usuário',
     'auto_response_updated_successfully' => 'Resposta automática alterada com sucesso',
-    'auto_response_can_not_updated'      => 'Resposta automática não pode ser alterada',
+    'auto_response_can_not_updated' => 'Resposta automática não pode ser alterada',
 
     /*
       |--------------------------------------
       |   Alert & Notice Settings Page
       |--------------------------------------
      */
-    'disable'                                               => 'Desativar',
-    'admin_email_2'                                         => 'E-mail Administrador',
-    'alert_notices'                                         => 'Avisos & notícias',
-    'alert_notices_setitngs'                                => 'Configuração de avisos e notícias',
-    'new_ticket_alert'                                      => 'Aviso de novo Ticket',
-    'department_manager'                                    => 'Gerente de departamento',
-    'department_members'                                    => 'Membros do departamento',
-    'organization_account_manager'                          => 'Gerente de conta da Organização',
-    'new_message_alert'                                     => 'Nova mensagem de aviso',
-    'last_respondent'                                       => 'Último rementente',
-    'assigned_agent_team'                                   => 'Atribuído Atendente / Equipe',
-    'new_internal_note_alert'                               => 'Alerta de novas notas internas',
-    'ticket_assignment_alert'                               => 'Aviso de Tickets atribuídos',
-    'team_lead'                                             => 'Líder de equipe',
-    'team_members'                                          => 'Membros da equipe',
-    'ticket_transfer_alert'                                 => 'Aviso de Tickets transferidos',
-    'overdue_ticket_alert'                                  => 'Aviso de Ticket inativo',
-    'system_alerts'                                         => 'Avisos do sistema',
-    'system_errors'                                         => 'Erros do sistema',
-    'SQL_errors'                                            => 'Erros de SQL',
-    'excessive_failed_login_attempts'                       => 'Excesso de tentativas de login inválido',
-    'system_error_reports'                                  => 'Relatórios de erro do sistema',
+    'disable' => 'Desativar',
+    'admin_email_2' => 'E-mail Administrador',
+    'alert_notices' => 'Avisos & notícias',
+    'alert_notices_setitngs' => 'Configuração de avisos e notícias',
+    'new_ticket_alert' => 'Aviso de novo Ticket',
+    'department_manager' => 'Gerente de departamento',
+    'department_members' => 'Membros do departamento',
+    'organization_account_manager' => 'Gerente de conta da Organização',
+    'new_message_alert' => 'Nova mensagem de aviso',
+    'last_respondent' => 'Último rementente',
+    'assigned_agent_team' => 'Atribuído Atendente / Equipe',
+    'new_internal_note_alert' => 'Alerta de novas notas internas',
+    'ticket_assignment_alert' => 'Aviso de Tickets atribuídos',
+    'team_lead' => 'Líder de equipe',
+    'team_members' => 'Membros da equipe',
+    'ticket_transfer_alert' => 'Aviso de Tickets transferidos',
+    'overdue_ticket_alert' => 'Aviso de Ticket inativo',
+    'system_alerts' => 'Avisos do sistema',
+    'system_errors' => 'Erros do sistema',
+    'SQL_errors' => 'Erros de SQL',
+    'excessive_failed_login_attempts' => 'Excesso de tentativas de login inválido',
+    'system_error_reports' => 'Relatórios de erro do sistema',
     'Send_app_crash_reports_to_help_Ladybird_improve_Faveo' => 'Enviar relatórios de falha para ajudar a melhorar o sistema',
-    'alert_&_notices_updated_successfully'                  => 'Avisos e notícias alterados com sucesso',
-    'alert_&_notices_can_not_updated'                       => 'Avisos e notícias não podem ser alterados',
+    'alert_&_notices_updated_successfully' => 'Avisos e notícias alterados com sucesso',
+    'alert_&_notices_can_not_updated' => 'Avisos e notícias não podem ser alterados',
 
     /*
       |-----------------------------------------------
@@ -432,44 +432,44 @@ return [
       |-----------------------------------------------
      */
     'current_ratings' => 'Avaliações',
-    'edit_ratings'    => 'Editar avaliações',
+    'edit_ratings' => 'Editar avaliações',
 
     /*
       |------------------------------------------------
       | Language page
       |------------------------------------------------
      */
-    'language-settings'  => 'Configurações de idioma',
-    'iso-code'           => 'Código ISO',
-    'download'           => 'Download',
-    'upload_file'        => 'Upload de arquivos',
-    'enter_iso-code'     => 'Informe o iso-code',
-    'eg.'                => 'Exemplo',
-    'for'                => 'Para',
-    'english'            => 'Inglês',
-    'language-name'      => 'Nome do idioma',
-    'file'               => 'Arquivo',
-    'read-more'          => 'Leia mais.',
-    'enable_lang'        => 'Ativar.',
-    'add-lang-package'   => 'Adicionar novo pacote de linguagem',
-    'package_exist'      => 'O pacote já existe.',
-    'iso-code-error'     => 'Iso-code esta errado. Informe um iso-code correto.',
-    'zipp-error'         => 'Erro no arquivo Zip. Ele deve conter apenas arquivos php.',
-    'upload-success'     => 'Carregado com sucesso.',
-    'file-error'         => 'Erro no arquivo ou arquivo inválido.',
-    'delete-success'     => 'Pacote de linguagem deletado com sucesso.',
+    'language-settings' => 'Configurações de idioma',
+    'iso-code' => 'Código ISO',
+    'download' => 'Download',
+    'upload_file' => 'Upload de arquivos',
+    'enter_iso-code' => 'Informe o iso-code',
+    'eg.' => 'Exemplo',
+    'for' => 'Para',
+    'english' => 'Inglês',
+    'language-name' => 'Nome do idioma',
+    'file' => 'Arquivo',
+    'read-more' => 'Leia mais.',
+    'enable_lang' => 'Ativar.',
+    'add-lang-package' => 'Adicionar novo pacote de linguagem',
+    'package_exist' => 'O pacote já existe.',
+    'iso-code-error' => 'Iso-code esta errado. Informe um iso-code correto.',
+    'zipp-error' => 'Erro no arquivo Zip. Ele deve conter apenas arquivos php.',
+    'upload-success' => 'Carregado com sucesso.',
+    'file-error' => 'Erro no arquivo ou arquivo inválido.',
+    'delete-success' => 'Pacote de linguagem deletado com sucesso.',
     'lang-doesnot-exist' => 'Pacote de linguagem não existe.',
-    'active-lang-error'  => 'Pacote de linguagem não pode ser excluído quando esta ativo.',
-    'language-error'     => 'Pacote de linguagem não encontrado.',
+    'active-lang-error' => 'Pacote de linguagem não pode ser excluído quando esta ativo.',
+    'language-error' => 'Pacote de linguagem não encontrado.',
 
     /*
       |--------------------------------------
       | Plugin Settings
       |--------------------------------------
      */
-    'add_plugin'   => 'Adicionar Plugin',
-    'plugins'      => 'Plugins',
-    'upload'       => 'Upload',
+    'add_plugin' => 'Adicionar Plugin',
+    'plugins' => 'Plugins',
+    'upload' => 'Upload',
     'plugins-list' => 'Lista de plugins',
     /*
       |----------------------------------------------------------------------------------------
@@ -487,115 +487,115 @@ return [
       |  Help Topic index Page
       |--------------------------------------
      */
-    'help_topics'       => 'Tópicos de ajuda',
-    'topic'             => 'Tópico',
-    'type'              => 'Tipo',
-    'priority'          => 'Prioridade',
-    'last_updated'      => 'Última atualização',
+    'help_topics' => 'Tópicos de ajuda',
+    'topic' => 'Tópico',
+    'type' => 'Tipo',
+    'priority' => 'Prioridade',
+    'last_updated' => 'Última atualização',
     'create_help_topic' => 'Criar tópico de ajuda',
-    'action'            => 'Ação',
+    'action' => 'Ação',
     /*
       |--------------------------------------
       |  Help Topic Create Page
       |--------------------------------------
      */
-    'active'                                => 'Ativo',
-    'disabled'                              => 'Desativar',
-    'public'                                => 'Público',
-    'private'                               => 'Privado',
-    'parent_topic'                          => 'Tópico principal',
-    'Custom_form'                           => 'Formulário personalizado',
-    'SLA_plan'                              => 'Plano SLA',
-    'sla-plans'                             => 'Planos SLA',
-    'auto_assign'                           => 'Atribuição automática',
-    'auto_respons'                          => 'Resposta automática',
-    'ticket_number_format'                  => 'Formato número ticket',
-    'system_default'                        => 'Sistema padrão',
-    'custom'                                => 'Personalizar',
-    'internal_notes'                        => 'Notas internas',
-    'select_a_parent_topic'                 => 'Selecione tópico principal',
-    'custom_form'                           => 'Formulário personalizado',
-    'select_a_form'                         => 'Selecionar um formulário',
-    'select_a_department'                   => 'Selecionar um departamento',
-    'departments'                           => 'Departmentos',
-    'select_a_priority'                     => 'Selecionar prioridade',
-    'priorities'                            => 'Prioridades',
-    'select_a_sla_plan'                     => 'Selecione um plano SLA',
-    'sla_plans'                             => 'Planos SLA',
-    'select_an_agent'                       => 'Selecione um atendente',
-    'helptopic_created_successfully'        => 'Tópico de ajuda criado com sucesso',
-    'helptopic_can_not_create'              => 'Tópico de ajuda não pode ser criado',
-    'helptopic_updated_successfully'        => 'Tópico de ajuda alterado com sucesso',
-    'helptopic_can_not_update'              => 'Tópico de ajude não pode ser alterado',
-    'you_cannot_delete_default_department'  => 'Você não pode deletar o departamento padrão',
+    'active' => 'Ativo',
+    'disabled' => 'Desativar',
+    'public' => 'Público',
+    'private' => 'Privado',
+    'parent_topic' => 'Tópico principal',
+    'Custom_form' => 'Formulário personalizado',
+    'SLA_plan' => 'Plano SLA',
+    'sla-plans' => 'Planos SLA',
+    'auto_assign' => 'Atribuição automática',
+    'auto_respons' => 'Resposta automática',
+    'ticket_number_format' => 'Formato número ticket',
+    'system_default' => 'Sistema padrão',
+    'custom' => 'Personalizar',
+    'internal_notes' => 'Notas internas',
+    'select_a_parent_topic' => 'Selecione tópico principal',
+    'custom_form' => 'Formulário personalizado',
+    'select_a_form' => 'Selecionar um formulário',
+    'select_a_department' => 'Selecionar um departamento',
+    'departments' => 'Departmentos',
+    'select_a_priority' => 'Selecionar prioridade',
+    'priorities' => 'Prioridades',
+    'select_a_sla_plan' => 'Selecione um plano SLA',
+    'sla_plans' => 'Planos SLA',
+    'select_an_agent' => 'Selecione um atendente',
+    'helptopic_created_successfully' => 'Tópico de ajuda criado com sucesso',
+    'helptopic_can_not_create' => 'Tópico de ajuda não pode ser criado',
+    'helptopic_updated_successfully' => 'Tópico de ajuda alterado com sucesso',
+    'helptopic_can_not_update' => 'Tópico de ajude não pode ser alterado',
+    'you_cannot_delete_default_department' => 'Você não pode deletar o departamento padrão',
     'have_been_moved_to_default_help_topic' => 'Movido para o tópico de ajuda padrão',
-    'helptopic_deleted_successfully'        => 'Tópico de ajuda deletado com sucesso',
-    'make-default-helptopic'                => 'Definir tópico de ajuda como padrão',
+    'helptopic_deleted_successfully' => 'Tópico de ajuda deletado com sucesso',
+    'make-default-helptopic' => 'Definir tópico de ajuda como padrão',
     /*
       |--------------------------------------
       |  SLA plan Index Page
       |--------------------------------------
      */
-    'sla_plans'    => 'Planos SLA',
-    'create_SLA'   => 'Criar um SLA',
+    'sla_plans' => 'Planos SLA',
+    'create_SLA' => 'Criar um SLA',
     'grace_period' => 'Prazo de carência',
-    'added_date'   => 'Data de cadastro',
+    'added_date' => 'Data de cadastro',
     /*
       |--------------------------------------
       |  SLA plan Create Page
       |--------------------------------------
      */
-    'transient'                                            => 'Transitório',
-    'ticket_overdue_alert'                                 => 'Alerta de ticket vencido',
-    'sla_plan_created_successfully'                        => 'Plano SLA criado com sucesso',
-    'sla_plan_can_not_create'                              => 'Não pode criar o plano SLA',
-    'sla_plan_updated_successfully'                        => 'Plano SLA Atualizado com sucesso',
-    'sla_plan_can_not_update'                              => 'Não pôde atualizar o plano SLA',
-    'you_cannot_delete_default_department'                 => 'Você não pode excluir o departamento padrão',
-    'have_been_moved_to_default_sla'                       => 'Foi movido para o SLA padrão',
+    'transient' => 'Transitório',
+    'ticket_overdue_alert' => 'Alerta de ticket vencido',
+    'sla_plan_created_successfully' => 'Plano SLA criado com sucesso',
+    'sla_plan_can_not_create' => 'Não pode criar o plano SLA',
+    'sla_plan_updated_successfully' => 'Plano SLA Atualizado com sucesso',
+    'sla_plan_can_not_update' => 'Não pôde atualizar o plano SLA',
+    'you_cannot_delete_default_department' => 'Você não pode excluir o departamento padrão',
+    'have_been_moved_to_default_sla' => 'Foi movido para o SLA padrão',
     'associated_department_have_been_moved_to_default_sla' => 'O departamento associado foi movido para o SLA padrão',
     'associated_help_topic_have_been_moved_to_default_sla' => 'O tópico de ajuda associado foi movido para o SLA padrão',
-    'sla_plan_deleted_successfully'                        => 'Plano SLA excluído com sucesso',
-    'sla_plan_can_not_delete'                              => 'Não pôde deletar o plano SLA',
-    'make-default-sla'                                     => 'Tornar o plano SLA padrão do sistema',
+    'sla_plan_deleted_successfully' => 'Plano SLA excluído com sucesso',
+    'sla_plan_can_not_delete' => 'Não pôde deletar o plano SLA',
+    'make-default-sla' => 'Tornar o plano SLA padrão do sistema',
     /*
       |--------------------------------------
       |  Work Flow
       |--------------------------------------
      */
-    'workflow'                      => 'Fluxo de trabalho',
-    'ticket_workflow'               => 'Fluxo de Ticket',
-    'create_workflow'               => 'Criar fluxo de trabalho',
-    'edit_workflow'                 => 'Editar fluxo de trabalho',
-    'updated'                       => 'Atualizado',
-    'target'                        => 'Destino',
-    'target_channel'                => 'Canal de destino',
-    'execution_order'               => 'Execution Order',
-    'target_channel'                => 'Canal de destino',
-    'workflow_rules'                => 'Regras de fluxo de trabalho',
-    'workflow_action'               => 'Ações fluxo de trabalho',
-    'rules'                         => 'Regras',
-    'order'                         => 'Ordem',
-    'condition'                     => 'Condição',
-    'statement'                     => 'Declaração',
-    'select_a_channel'              => 'Selecionar um canal',
-    'body'                          => 'Corpo',
-    'select_one'                    => 'Selecione um',
-    'equal_to'                      => 'Igual a',
-    'not_equal_to'                  => 'Não é igual a',
-    'contains'                      => 'Contém',
-    'does_not_contain'              => 'Não contém',
-    'starts_with'                   => 'Começa com',
-    'ends_with'                     => 'Termina com',
-    'select_an_action'              => 'Selecione uma ação',
-    'reject_ticket'                 => 'Rejeitar Ticket',
-    'set_department'                => 'Definir Departamento',
-    'set_priority'                  => 'Definir Prioridade',
-    'set_sla_plan'                  => 'Definir plano SLA',
-    'assign_team'                   => 'Atribuir à equipe',
-    'assign_agent'                  => 'Atribuir ao atendente',
-    'set_help_topic'                => 'Definir tópico de ajuda',
-    'set_ticket_status'             => 'Definir Status do Ticket',
+    'workflow' => 'Fluxo de trabalho',
+    'ticket_workflow' => 'Fluxo de Ticket',
+    'create_workflow' => 'Criar fluxo de trabalho',
+    'edit_workflow' => 'Editar fluxo de trabalho',
+    'updated' => 'Atualizado',
+    'target' => 'Destino',
+    'target_channel' => 'Canal de destino',
+    'execution_order' => 'Execution Order',
+    'target_channel' => 'Canal de destino',
+    'workflow_rules' => 'Regras de fluxo de trabalho',
+    'workflow_action' => 'Ações fluxo de trabalho',
+    'rules' => 'Regras',
+    'order' => 'Ordem',
+    'condition' => 'Condição',
+    'statement' => 'Declaração',
+    'select_a_channel' => 'Selecionar um canal',
+    'body' => 'Corpo',
+    'select_one' => 'Selecione um',
+    'equal_to' => 'Igual a',
+    'not_equal_to' => 'Não é igual a',
+    'contains' => 'Contém',
+    'does_not_contain' => 'Não contém',
+    'starts_with' => 'Começa com',
+    'ends_with' => 'Termina com',
+    'select_an_action' => 'Selecione uma ação',
+    'reject_ticket' => 'Rejeitar Ticket',
+    'set_department' => 'Definir Departamento',
+    'set_priority' => 'Definir Prioridade',
+    'set_sla_plan' => 'Definir plano SLA',
+    'assign_team' => 'Atribuir à equipe',
+    'assign_agent' => 'Atribuir ao atendente',
+    'set_help_topic' => 'Definir tópico de ajuda',
+    'set_ticket_status' => 'Definir Status do Ticket',
     'workflow_created_successfully' => 'Fluxo de trabalho criado com sucesso',
     'workflow_updated_successfully' => 'Fluxo de trabalho alterado com sucesso',
     'workflow_deleted_successfully' => 'Fluxo de trabalho deletado com sucesso',
@@ -605,56 +605,56 @@ return [
       |  Form Create Page
       |--------------------------------------
      */
-    'title'                                 => 'Título',
-    'instruction'                           => 'Instrução',
-    'label'                                 => 'Rótulo',
-    'visibility'                            => 'Visibilidade',
-    'variable'                              => 'Variável',
-    'create_form'                           => 'Criar formulário',
-    'forms'                                 => 'Formulários',
-    'form_name'                             => 'Nome do formulário',
-    'view_this_form'                        => 'Ver este formulário',
-    'delete_from'                           => 'Deletar formulário',
-    'are_you_sure_you_want_to_delete'       => 'Tem certeza que deseja excluir',
-    'close'                                 => 'Fechar',
-    'instructions'                          => 'Instruções',
-    'instructions_on_creating_form'         => "Para selecionar o tipo do campo que deseja adicionar no fomulário clique em 'tipo'. Não esqueça de definir as opções do campo selecionado, checkbox ou radio..Separe cada opção por uma vírgula. Depois de concluir a criação do formulário, você pode salvar clicando no botão salvar formulário",
-    'form_properties'                       => 'Propriedades do formulário',
-    'adding_fields'                         => 'Adicionar campos',
+    'title' => 'Título',
+    'instruction' => 'Instrução',
+    'label' => 'Rótulo',
+    'visibility' => 'Visibilidade',
+    'variable' => 'Variável',
+    'create_form' => 'Criar formulário',
+    'forms' => 'Formulários',
+    'form_name' => 'Nome do formulário',
+    'view_this_form' => 'Ver este formulário',
+    'delete_from' => 'Deletar formulário',
+    'are_you_sure_you_want_to_delete' => 'Tem certeza que deseja excluir',
+    'close' => 'Fechar',
+    'instructions' => 'Instruções',
+    'instructions_on_creating_form' => "Para selecionar o tipo do campo que deseja adicionar no fomulário clique em 'tipo'. Não esqueça de definir as opções do campo selecionado, checkbox ou radio..Separe cada opção por uma vírgula. Depois de concluir a criação do formulário, você pode salvar clicando no botão salvar formulário",
+    'form_properties' => 'Propriedades do formulário',
+    'adding_fields' => 'Adicionar campos',
     'click_add_fields_button_to_add_fields' => "Clique em <b>'Adicionar campos'</b> para adicionar campos",
-    'add_fields'                            => 'Adicionar campos',
-    'save_form'                             => 'Salvar formulário',
-    'label'                                 => 'Rótulo',
-    'name'                                  => 'Nome',
-    'type'                                  => 'Tipo',
-    'values(selected_fields)'               => 'Valores(Selected Fields)',
-    'required'                              => 'Required',
-    'Action'                                => 'Ação',
-    'remove'                                => 'Remover',
-    'form_deleted_successfully'             => 'Formulário deletado com sucesso',
-    'successfully_created_form'             => 'Formulário criado com sucesso',
-    'please_fill_form_name'                 => 'Preencha o nome do formulário',
-    'category_inserted_successfully'        => 'Categoria incluída com sucesso',
-    'category_not_inserted'                 => 'Categoria não incluída',
-    'category_updated_successfully'         => 'Categoria alterada com sucesso',
-    'category_not_updated'                  => 'Categoria não alterada',
-    'category_deleted_successfully'         => 'Categoria deletada com sucesso',
-    'category_not_deleted'                  => 'Categoria não deletada',
-    'article_inserted_successfully'         => 'Artigo incluído com sucesso',
-    'article_not_inserted'                  => 'Artigo não incluído',
-    'article_updated_successfully'          => 'Artigo alterado com sucesso',
-    'article_not_updated'                   => 'Artigo não alterado',
-    'article_deleted_successfully'          => 'Artigo deletado com sucesso',
-    'article_not_deleted'                   => 'Artigo não deletado',
-    'article_can_not_deleted'               => 'Artigo não pode ser deletado',
-    'page_created_successfully'             => 'Página criada com sucesso',
-    'your_page_updated_successfully'        => 'Sua página foi atualizada com sucesso',
-    'page_deleted_successfully'             => 'Página deletada com sucesso',
-    'settings_updated_successfully'         => 'Configurações alteradas com sucesso',
-    'settings_can_not_updated'              => 'Configurações não podem ser alteradas',
-    'can_not_process'                       => 'Não é possível processar',
-    'comment_published'                     => 'Comentário publicado',
-    'comment_deleted'                       => 'Comentário deletedo',
+    'add_fields' => 'Adicionar campos',
+    'save_form' => 'Salvar formulário',
+    'label' => 'Rótulo',
+    'name' => 'Nome',
+    'type' => 'Tipo',
+    'values(selected_fields)' => 'Valores(Selected Fields)',
+    'required' => 'Required',
+    'Action' => 'Ação',
+    'remove' => 'Remover',
+    'form_deleted_successfully' => 'Formulário deletado com sucesso',
+    'successfully_created_form' => 'Formulário criado com sucesso',
+    'please_fill_form_name' => 'Preencha o nome do formulário',
+    'category_inserted_successfully' => 'Categoria incluída com sucesso',
+    'category_not_inserted' => 'Categoria não incluída',
+    'category_updated_successfully' => 'Categoria alterada com sucesso',
+    'category_not_updated' => 'Categoria não alterada',
+    'category_deleted_successfully' => 'Categoria deletada com sucesso',
+    'category_not_deleted' => 'Categoria não deletada',
+    'article_inserted_successfully' => 'Artigo incluído com sucesso',
+    'article_not_inserted' => 'Artigo não incluído',
+    'article_updated_successfully' => 'Artigo alterado com sucesso',
+    'article_not_updated' => 'Artigo não alterado',
+    'article_deleted_successfully' => 'Artigo deletado com sucesso',
+    'article_not_deleted' => 'Artigo não deletado',
+    'article_can_not_deleted' => 'Artigo não pode ser deletado',
+    'page_created_successfully' => 'Página criada com sucesso',
+    'your_page_updated_successfully' => 'Sua página foi atualizada com sucesso',
+    'page_deleted_successfully' => 'Página deletada com sucesso',
+    'settings_updated_successfully' => 'Configurações alteradas com sucesso',
+    'settings_can_not_updated' => 'Configurações não podem ser alteradas',
+    'can_not_process' => 'Não é possível processar',
+    'comment_published' => 'Comentário publicado',
+    'comment_deleted' => 'Comentário deletedo',
     /*
       |----------------------------------------------------------------------------------------
       | Theme Pages [English(en)]
@@ -671,7 +671,7 @@ return [
       |  Footer Pages
       |--------------------------------------
      */
-    'footer'  => 'Rodapé',
+    'footer' => 'Rodapé',
     'footer1' => 'Rodapé1',
     'footer2' => 'Rodapé2',
     'footer3' => 'Rodapé3',
@@ -681,13 +681,13 @@ return [
       |  Custom alert box
       |--------------------------------------
      */
-    'ok'             => 'Ok',
-    'cancel'         => 'Cancelar',
-    'select-ticket'  => 'Selecione os tickets.',
-    'confirm'        => 'Tem certeza?',
+    'ok' => 'Ok',
+    'cancel' => 'Cancelar',
+    'select-ticket' => 'Selecione os tickets.',
+    'confirm' => 'Tem certeza?',
     'delete-tickets' => 'Deletar Tickets',
-    'close-tickets'  => 'Fechar Tickets',
-    'open-tickets'   => 'Abrir Tickets',
+    'close-tickets' => 'Fechar Tickets',
+    'open-tickets' => 'Abrir Tickets',
 
     /*
       |----------------------------------------------------------------------------------------
@@ -699,160 +699,160 @@ return [
       | customize your views to better match your application.
       |
      */
-    'are_you_sure'       => 'Tem certeza',
-    'staffs'             => 'Equipes',
-    'name'               => 'Nome',
-    'user_name'          => 'Nome do usuário',
-    'status'             => 'Status',
-    'group'              => 'Grupo',
-    'department'         => 'Departamento',
-    'created'            => 'Criado',
-    'lastlogin'          => 'Último login',
-    'createagent'        => 'Criar um atendente',
-    'delete'             => 'Deletar',
-    'agents'             => 'Atendentes',
-    'create'             => 'Criar',
-    'edit'               => 'Editar',
-    'departments'        => 'Departamentos',
-    'groups'             => 'Grupos',
+    'are_you_sure' => 'Tem certeza',
+    'staffs' => 'Equipes',
+    'name' => 'Nome',
+    'user_name' => 'Nome do usuário',
+    'status' => 'Status',
+    'group' => 'Grupo',
+    'department' => 'Departamento',
+    'created' => 'Criado',
+    'lastlogin' => 'Último login',
+    'createagent' => 'Criar um atendente',
+    'delete' => 'Deletar',
+    'agents' => 'Atendentes',
+    'create' => 'Criar',
+    'edit' => 'Editar',
+    'departments' => 'Departamentos',
+    'groups' => 'Grupos',
     'select_a_time_zone' => 'Selecione um fuso horário',
-    'time_zones'         => 'Fusos horários',
+    'time_zones' => 'Fusos horários',
     /*
       |--------------------------------------
       |  Staff Create Page
       |--------------------------------------
      */
-    'create_agent'                            => 'Criar atendente',
-    'first_name'                              => 'Nome',
-    'last_name'                               => 'Sobrenome',
-    'mobile_number'                           => 'Número celular',
-    'agent_signature'                         => 'Assinatura atendente',
-    'account_status_setting'                  => 'Configurações & Status da conta',
-    'account_type'                            => 'Tipo da conta',
-    'admin'                                   => 'Administrador',
-    'agent'                                   => 'Atendente',
-    'account_status'                          => 'Status da conta',
-    'locked'                                  => 'Bloqueado',
-    'assigned_group'                          => 'Atribuir ao grupo',
-    'primary_department'                      => 'Departamento primário',
-    'agent_time_zone'                         => 'Fuso horário do atendente',
-    'day_light_saving'                        => 'Horário de verão',
-    'limit_access'                            => 'Limite de acesso',
-    'directory_listing'                       => 'Lista de diretórios',
-    'vocation_mode'                           => 'Função',
-    'assigned_team'                           => 'Atribuir a equipe',
+    'create_agent' => 'Criar atendente',
+    'first_name' => 'Nome',
+    'last_name' => 'Sobrenome',
+    'mobile_number' => 'Número celular',
+    'agent_signature' => 'Assinatura atendente',
+    'account_status_setting' => 'Configurações & Status da conta',
+    'account_type' => 'Tipo da conta',
+    'admin' => 'Administrador',
+    'agent' => 'Atendente',
+    'account_status' => 'Status da conta',
+    'locked' => 'Bloqueado',
+    'assigned_group' => 'Atribuir ao grupo',
+    'primary_department' => 'Departamento primário',
+    'agent_time_zone' => 'Fuso horário do atendente',
+    'day_light_saving' => 'Horário de verão',
+    'limit_access' => 'Limite de acesso',
+    'directory_listing' => 'Lista de diretórios',
+    'vocation_mode' => 'Função',
+    'assigned_team' => 'Atribuir a equipe',
     'agent_send_mail_error_on_agent_creation' => 'Ocorreu um erro ao enviar o E-mail. Verifique as configurações do e-mail e tente novamente.',
-    'agent_creation_success'                  => 'Atentende criado com sucesso',
-    'failed_to_create_agent'                  => 'Criação do atendente falhou',
-    'failed_to_edit_agent'                    => 'Edição do atendente falhou',
-    'agent_updated_sucessfully'               => 'Atendente alterado com sucesso',
-    'unable_to_update_agent'                  => 'Não é possível alterar o atendente',
-    'agent_deleted_sucessfully'               => 'Atendente deletado com sucesso',
-    'this_staff_is_related_to_some_tickets'   => 'Este funcionário esta relacionado a alguns tickets',
-    'list_of_agents'                          => 'Lista de atendentes',
-    'create_an_agent'                         => 'Criar um atendente',
-    'edit_an_agent'                           => 'Editar um atendente',
+    'agent_creation_success' => 'Atentende criado com sucesso',
+    'failed_to_create_agent' => 'Criação do atendente falhou',
+    'failed_to_edit_agent' => 'Edição do atendente falhou',
+    'agent_updated_sucessfully' => 'Atendente alterado com sucesso',
+    'unable_to_update_agent' => 'Não é possível alterar o atendente',
+    'agent_deleted_sucessfully' => 'Atendente deletado com sucesso',
+    'this_staff_is_related_to_some_tickets' => 'Este funcionário esta relacionado a alguns tickets',
+    'list_of_agents' => 'Lista de atendentes',
+    'create_an_agent' => 'Criar um atendente',
+    'edit_an_agent' => 'Editar um atendente',
 
     /*
       |--------------------------------------
       |  Department Create Page
       |--------------------------------------
      */
-    'create_department'                                => 'Criar departamento',
-    'manager'                                          => 'Gerenciar',
-    'ticket_assignment'                                => 'Atribuir Ticket',
+    'create_department' => 'Criar departamento',
+    'manager' => 'Gerenciar',
+    'ticket_assignment' => 'Atribuir Ticket',
     'restrict_ticket_assignment_to_department_members' => 'Atribuição de tickets restrita a membros do departamento',
-    'outgoing_emails'                                  => 'E-mails enviados',
-    'outgoing_email'                                   => 'E-mails enviados',
-    'template_set'                                     => 'Conjunto de modelo',
-    'auto_responding_settings'                         => 'Configurações de resposta automática',
-    'disable_for_this_department'                      => 'Desabilitado para esse departamento',
-    'auto_response_email'                              => 'E-mail automático',
-    'recipient'                                        => 'Destinatário',
-    'group_access'                                     => 'Grupo de acesso',
-    'department_signature'                             => 'Assinatura do departamento',
-    'list_of_departments'                              => 'Lista de departamentos',
-    'create_a_department'                              => 'Criar um departamento',
-    'outgoing_email_settings'                          => 'Configurações de saída de e-mails',
-    'edit_department'                                  => 'Editar departamento',
-    'select_a_sla'                                     => 'Selecionar um SLA',
-    'select_a_manager'                                 => 'Selecionar um gerente',
-    'department_created_sucessfully'                   => 'Departamento criado com sucesso',
-    'failed_to_create_department'                      => 'Erro ao criar departamento',
-    'department_updated_sucessfully'                   => 'Departamento alterado com sucesso',
-    'department_not_updated'                           => 'Departamento não alterado',
-    'you_cannot_delete_default_department'             => 'Você não pode deletar o departamento padrão',
-    'have_been_moved_to_default_department'            => 'Movido para o departamento padrão',
-    'the_associated_helptopic_has_been_deactivated'    => 'O tópico de ajuda associado foi desativado',
-    'department_deleted_sucessfully'                   => 'Departamento deletado com sucesso',
-    'department_can_not_delete'                        => 'Departamento não pode ser deletado',
-    'make-default-department'                          => 'Criar departamento padrão',
+    'outgoing_emails' => 'E-mails enviados',
+    'outgoing_email' => 'E-mails enviados',
+    'template_set' => 'Conjunto de modelo',
+    'auto_responding_settings' => 'Configurações de resposta automática',
+    'disable_for_this_department' => 'Desabilitado para esse departamento',
+    'auto_response_email' => 'E-mail automático',
+    'recipient' => 'Destinatário',
+    'group_access' => 'Grupo de acesso',
+    'department_signature' => 'Assinatura do departamento',
+    'list_of_departments' => 'Lista de departamentos',
+    'create_a_department' => 'Criar um departamento',
+    'outgoing_email_settings' => 'Configurações de saída de e-mails',
+    'edit_department' => 'Editar departamento',
+    'select_a_sla' => 'Selecionar um SLA',
+    'select_a_manager' => 'Selecionar um gerente',
+    'department_created_sucessfully' => 'Departamento criado com sucesso',
+    'failed_to_create_department' => 'Erro ao criar departamento',
+    'department_updated_sucessfully' => 'Departamento alterado com sucesso',
+    'department_not_updated' => 'Departamento não alterado',
+    'you_cannot_delete_default_department' => 'Você não pode deletar o departamento padrão',
+    'have_been_moved_to_default_department' => 'Movido para o departamento padrão',
+    'the_associated_helptopic_has_been_deactivated' => 'O tópico de ajuda associado foi desativado',
+    'department_deleted_sucessfully' => 'Departamento deletado com sucesso',
+    'department_can_not_delete' => 'Departamento não pode ser deletado',
+    'make-default-department' => 'Criar departamento padrão',
     /*
       |--------------------------------------
       |  Team Create Page
       |--------------------------------------
      */
-    'create_team'                => 'Criar equipe',
-    'team_lead'                  => 'Líder de equipe',
-    'assignment_alert'           => 'Aviso de atribuição',
-    'disable_for_this_team'      => 'Desativar para essa equipe',
-    'teams'                      => 'Equipes',
-    'list_of_teams'              => 'Lista de equipes',
-    'create_a_team'              => 'Criar uma equipe',
-    'edit_a_team'                => 'Editar uma equipe',
+    'create_team' => 'Criar equipe',
+    'team_lead' => 'Líder de equipe',
+    'assignment_alert' => 'Aviso de atribuição',
+    'disable_for_this_team' => 'Desativar para essa equipe',
+    'teams' => 'Equipes',
+    'list_of_teams' => 'Lista de equipes',
+    'create_a_team' => 'Criar uma equipe',
+    'edit_a_team' => 'Editar uma equipe',
     'teams_created_successfully' => 'Equipes',
-    'teams_can_not_create'       => 'Equipes não podem ser criadas',
+    'teams_can_not_create' => 'Equipes não podem ser criadas',
     'teams_updated_successfully' => 'Equipes alteradas com sucesso',
-    'teams_can_not_update'       => 'Equipes não podem ser alteradas',
+    'teams_can_not_update' => 'Equipes não podem ser alteradas',
     'teams_deleted_successfully' => 'Equipes deletadas com sucesso',
-    'teams_can_not_delete'       => 'Equipes não podem ser deletadas',
-    'select_a_team'              => 'Selecione uma equipe',
-    'select_a_team_lead'         => 'Selecione um líder de equipe',
-    'members'                    => 'Membros',
+    'teams_can_not_delete' => 'Equipes não podem ser deletadas',
+    'select_a_team' => 'Selecione uma equipe',
+    'select_a_team_lead' => 'Selecione um líder de equipe',
+    'members' => 'Membros',
     /*
       |--------------------------------------
       |  Group Create Page
       |--------------------------------------
      */
-    'create_group'                                                                           => 'Criar um grupo',
-    'goups'                                                                                  => 'Grupos',
-    'can_create_ticket'                                                                      => 'Criar ticket',
-    'can_edit_ticket'                                                                        => 'Editar ticket',
-    'can_post_ticket'                                                                        => 'Enviar Ticket',
-    'can_close_ticket'                                                                       => 'Fechar ticket ',
-    'can_assign_ticket'                                                                      => 'Atribuir ticket',
-    'can_transfer_ticket'                                                                    => 'Transferir ticket',
-    'can_delete_ticket'                                                                      => 'Deletar ticket',
-    'can_ban_emails'                                                                         => 'Bloquear emails',
-    'can_manage_premade'                                                                     => 'Gerenciar produção',
-    'can_manage_FAQ'                                                                         => 'Gerenciar FAQ',
-    'can_view_agent_stats'                                                                   => 'Pode ver desempenho de atendentes',
-    'department_access'                                                                      => 'Acesso ao departamento',
-    'admin_notes'                                                                            => 'Notas administrativas',
-    'group_members'                                                                          => 'Membros do grupo',
-    'group_name'                                                                             => 'Nome do grupo',
-    'select_a_group'                                                                         => 'Selecione um grupo',
-    'create_a_group'                                                                         => 'Criar um grupo',
-    'edit_a_group'                                                                           => 'Editar um grupo',
-    'group_created_successfully'                                                             => 'Grupo criado com sucesso',
-    'group_can_not_create'                                                                   => 'Grupo não pode ser deletado',
-    'group_updated_successfully'                                                             => 'Grupo alterado com sucesso',
-    'group_can_not_update'                                                                   => 'Grupo não pode ser alterado',
+    'create_group' => 'Criar um grupo',
+    'goups' => 'Grupos',
+    'can_create_ticket' => 'Criar ticket',
+    'can_edit_ticket' => 'Editar ticket',
+    'can_post_ticket' => 'Enviar Ticket',
+    'can_close_ticket' => 'Fechar ticket ',
+    'can_assign_ticket' => 'Atribuir ticket',
+    'can_transfer_ticket' => 'Transferir ticket',
+    'can_delete_ticket' => 'Deletar ticket',
+    'can_ban_emails' => 'Bloquear emails',
+    'can_manage_premade' => 'Gerenciar produção',
+    'can_manage_FAQ' => 'Gerenciar FAQ',
+    'can_view_agent_stats' => 'Pode ver desempenho de atendentes',
+    'department_access' => 'Acesso ao departamento',
+    'admin_notes' => 'Notas administrativas',
+    'group_members' => 'Membros do grupo',
+    'group_name' => 'Nome do grupo',
+    'select_a_group' => 'Selecione um grupo',
+    'create_a_group' => 'Criar um grupo',
+    'edit_a_group' => 'Editar um grupo',
+    'group_created_successfully' => 'Grupo criado com sucesso',
+    'group_can_not_create' => 'Grupo não pode ser deletado',
+    'group_updated_successfully' => 'Grupo alterado com sucesso',
+    'group_can_not_update' => 'Grupo não pode ser alterado',
     'there_are_agents_assigned_to_this_group_please_unassign_them_from_this_group_to_delete' => 'Existem atendentes vinculados a este grupo. Antes de apagar o grupo remova os vículos existentes',
-    'group_cannot_delete'                                                                    => 'Grupo não pode ser excluído',
-    'group_deleted_successfully'                                                             => 'Grupo deletado com sucesso',
-    'group_cannot_delete'                                                                    => 'Grupo não pode ser deletado',
-    'failed_to_load_the_page'                                                                => 'Falha ao carregar a página',
+    'group_cannot_delete' => 'Grupo não pode ser excluído',
+    'group_deleted_successfully' => 'Grupo deletado com sucesso',
+    'group_cannot_delete' => 'Grupo não pode ser deletado',
+    'failed_to_load_the_page' => 'Falha ao carregar a página',
 
     /*
       |--------------------------------------
       |  SMTP Page
       |--------------------------------------
      */
-    'driver'     => 'Driver',
-    'smtp'       => 'SMTP',
-    'host'       => 'Host',
-    'port'       => 'Port',
+    'driver' => 'Driver',
+    'smtp' => 'SMTP',
+    'host' => 'Host',
+    'port' => 'Port',
     'encryption' => 'Encryption',
     /*
       |----------------------------------------------------------------------------------------
@@ -864,354 +864,354 @@ return [
       | customize your views to better match your application.
       |
      */
-    'agent_panel'        => 'Painel do atendente',
-    'profile'            => 'Perfil',
-    'change_password'    => 'Alterar senha',
-    'sign_out'           => 'Sair',
-    'Tickets'            => 'TICKETS',
-    'ticket-details'     => 'Detalhes do Ticket',
-    'inbox'              => 'Caixa de entrada',
-    'my_tickets'         => 'Meus Tickets',
-    'unassigned'         => 'Não atribuídos',
-    'trash'              => 'Lixeira',
-    'Updates'            => 'Atualizações',
-    'no_new_updates'     => 'Sem nova atualizações',
-    'check_for_updates'  => 'Verificar atualizações',
-    'update-version'     => 'Atualizar versão',
-    'open'               => 'Abrir',
-    'inprogress'         => 'Em execução',
+    'agent_panel' => 'Painel do atendente',
+    'profile' => 'Perfil',
+    'change_password' => 'Alterar senha',
+    'sign_out' => 'Sair',
+    'Tickets' => 'TICKETS',
+    'ticket-details' => 'Detalhes do Ticket',
+    'inbox' => 'Caixa de entrada',
+    'my_tickets' => 'Meus Tickets',
+    'unassigned' => 'Não atribuídos',
+    'trash' => 'Lixeira',
+    'Updates' => 'Atualizações',
+    'no_new_updates' => 'Sem nova atualizações',
+    'check_for_updates' => 'Verificar atualizações',
+    'update-version' => 'Atualizar versão',
+    'open' => 'Abrir',
+    'inprogress' => 'Em execução',
     'inprogress_tickets' => 'Tickets em execução',
-    'closed'             => 'Fechado',
-    'Departments'        => 'DEPARTAMENTOS',
-    'tools'              => 'Ferramentas',
-    'canned'             => 'Manutenção',
-    'knowledge_base'     => 'Base de conhecimento',
-    'kb-settings'        => 'Configurações base de conhecimento',
-    'loading'            => 'Carregando',
-    'ratings'            => 'Avaliações',
-    'please_rate'        => 'Por favor avalie:',
-    'ticket_ratings'     => 'Avaliação do TICKET',
+    'closed' => 'Fechado',
+    'Departments' => 'DEPARTAMENTOS',
+    'tools' => 'Ferramentas',
+    'canned' => 'Manutenção',
+    'knowledge_base' => 'Base de conhecimento',
+    'kb-settings' => 'Configurações base de conhecimento',
+    'loading' => 'Carregando',
+    'ratings' => 'Avaliações',
+    'please_rate' => 'Por favor avalie:',
+    'ticket_ratings' => 'Avaliação do TICKET',
     /*
       |-----------------------------------------------
       |  Ticket
       |-----------------------------------------------
      */
-    'ticket_created_successfully'                                        => 'Ticket criado com sucesso',
-    'failed_to_create_a_new_ticket'                                      => 'Falha na criação do ticket',
-    'your_ticket_have_been_closed'                                       => 'Seu Ticket foi fechado',
-    'your_ticket_have_been_resolved'                                     => 'Seu Ticket foi finalizado',
-    'your_ticket_have_been_opened'                                       => 'Seu Ticket foi aberto',
-    'your_ticket_have_been_moved_to_trash'                               => 'Seu Ticket foi removido',
-    'this_email_have_been_banned'                                        => 'Este Email foi bloqueado',
-    'ticket_updated_successfully'                                        => 'Ticket alterado com sucesso',
-    'you_have_successfully_replied_to_your_ticket'                       => 'O ticket foi respondido com sucesso',
+    'ticket_created_successfully' => 'Ticket criado com sucesso',
+    'failed_to_create_a_new_ticket' => 'Falha na criação do ticket',
+    'your_ticket_have_been_closed' => 'Seu Ticket foi fechado',
+    'your_ticket_have_been_resolved' => 'Seu Ticket foi finalizado',
+    'your_ticket_have_been_opened' => 'Seu Ticket foi aberto',
+    'your_ticket_have_been_moved_to_trash' => 'Seu Ticket foi removido',
+    'this_email_have_been_banned' => 'Este Email foi bloqueado',
+    'ticket_updated_successfully' => 'Ticket alterado com sucesso',
+    'you_have_successfully_replied_to_your_ticket' => 'O ticket foi respondido com sucesso',
     'for_some_reason_your_message_was_not_posted_please_try_again_later' => 'Por algum motivo a mensagem não foi postada. Tente novamente mais tarde',
-    'you_have_successfully_replied_to_your_ticket'                       => 'Ticket respondido com suceso',
-    'for_some_reason_your_reply_was_not_posted_please_try_again_later'   => 'Por algum motivo a resposta não foi postada. Tente novamente mais tarde',
-    'you_have_unassigned_your_ticket'                                    => 'Você não atribuiu seu ticket',
-    'for_some_reason_your_request_failed'                                => 'Por algum motivo sua requisição falhou',
-    'trash-delete-ticket'                                                => 'Excluir tickets permanentemente',
-    'trash-delete-title-msg'                                             => 'Clique aqui para deletar os tickets permanentemente.',
-    'moved_to_trash'                                                     => 'Tickets selecionados foram movidos para a lixeira.',
-    'tickets_have_been_closed'                                           => 'Os tickets selecionados foram fechados.',
-    'tickets_have_been_opened'                                           => 'Os tickets selecionados foram abertos.',
+    'you_have_successfully_replied_to_your_ticket' => 'Ticket respondido com suceso',
+    'for_some_reason_your_reply_was_not_posted_please_try_again_later' => 'Por algum motivo a resposta não foi postada. Tente novamente mais tarde',
+    'you_have_unassigned_your_ticket' => 'Você não atribuiu seu ticket',
+    'for_some_reason_your_request_failed' => 'Por algum motivo sua requisição falhou',
+    'trash-delete-ticket' => 'Excluir tickets permanentemente',
+    'trash-delete-title-msg' => 'Clique aqui para deletar os tickets permanentemente.',
+    'moved_to_trash' => 'Tickets selecionados foram movidos para a lixeira.',
+    'tickets_have_been_closed' => 'Os tickets selecionados foram fechados.',
+    'tickets_have_been_opened' => 'Os tickets selecionados foram abertos.',
     /*
       |-----------------------------------------------
       |  Profile
       |-----------------------------------------------
      */
-    'view-profile'                      => 'Ver perfil',
-    'edit-profile'                      => 'Editar perfil',
-    'user_information'                  => 'Informação do usuário',
-    'time_zone'                         => 'Fuso horário',
-    'phone_number'                      => 'Número de telefone',
-    'contact_information'               => 'Informação de contato',
-    'Profile-Updated-sucessfully'       => 'Perfil alterado com sucesso.',
+    'view-profile' => 'Ver perfil',
+    'edit-profile' => 'Editar perfil',
+    'user_information' => 'Informação do usuário',
+    'time_zone' => 'Fuso horário',
+    'phone_number' => 'Número de telefone',
+    'contact_information' => 'Informação de contato',
+    'Profile-Updated-sucessfully' => 'Perfil alterado com sucesso.',
     'User-profile-Updated-Successfully' => 'Perfil do usuário alterado com sucesso.',
-    'User-Created-Successfully'         => 'Usuário criado com sucesso.',
+    'User-Created-Successfully' => 'Usuário criado com sucesso.',
     /*
       |-----------------------------------------------
       |  Dashboard
       |-----------------------------------------------
      */
-    'dashboard'         => 'Painel',
-    'line_chart'        => 'Line Chart',
-    'statistics'        => 'Estatísticas',
-    'opened'            => 'Aberto',
-    'resolved'          => 'Resolvido',
-    'closed'            => 'Fechado',
-    'deleted'           => 'Deletado',
-    'start_date'        => 'Data inicial',
-    'end_date'          => 'Data final',
-    'filter'            => 'Filtros',
-    'report'            => 'Relatório',
-    'Legend'            => 'LEGENDAS',
-    'total'             => 'Total',
+    'dashboard' => 'Painel',
+    'line_chart' => 'Line Chart',
+    'statistics' => 'Estatísticas',
+    'opened' => 'Aberto',
+    'resolved' => 'Resolvido',
+    'closed' => 'Fechado',
+    'deleted' => 'Deletado',
+    'start_date' => 'Data inicial',
+    'end_date' => 'Data final',
+    'filter' => 'Filtros',
+    'report' => 'Relatório',
+    'Legend' => 'LEGENDAS',
+    'total' => 'Total',
     'dashboard_reports' => 'Painel de relatórios',
     /*
       |------------------------------------------------
       |User Page
       |------------------------------------------------
      */
-    'user_credentials'                                 => 'Credenciais de usuário',
-    'user_directory'                                   => 'Diretório do usuário',
-    'ban'                                              => 'Bloqueio',
-    'user'                                             => 'Usuário',
-    'users'                                            => 'Usuários',
-    'create_user'                                      => 'Criar usuário',
-    'edit_user'                                        => 'Editar usuário',
-    'full_name'                                        => 'Nome completo',
-    'mobile'                                           => 'Mobile',
-    'last_login'                                       => 'Último login',
-    'user_profile'                                     => 'Perfil do usuário',
-    'assign'                                           => 'Atribuir',
-    'open_tickets'                                     => 'Tickets abertos',
-    'closed_tickets'                                   => 'Tickets fechados',
-    'deleted_tickets'                                  => 'Tickets deletados',
-    'user_created_successfully'                        => 'Usuário criado com sucesso',
-    'user_updated_successfully'                        => 'Usuário alterado com sucesso',
-    'profile_updated_sucessfully'                      => 'Perfil alterado com sucesso',
-    'password_updated_sucessfully'                     => 'Senha alterada com sucesso',
-    'password_was_not_updated_incorrect_old_password'  => 'A senha não foi alterada. Senha antiga incorreta',
+    'user_credentials' => 'Credenciais de usuário',
+    'user_directory' => 'Diretório do usuário',
+    'ban' => 'Bloqueio',
+    'user' => 'Usuário',
+    'users' => 'Usuários',
+    'create_user' => 'Criar usuário',
+    'edit_user' => 'Editar usuário',
+    'full_name' => 'Nome completo',
+    'mobile' => 'Mobile',
+    'last_login' => 'Último login',
+    'user_profile' => 'Perfil do usuário',
+    'assign' => 'Atribuir',
+    'open_tickets' => 'Tickets abertos',
+    'closed_tickets' => 'Tickets fechados',
+    'deleted_tickets' => 'Tickets deletados',
+    'user_created_successfully' => 'Usuário criado com sucesso',
+    'user_updated_successfully' => 'Usuário alterado com sucesso',
+    'profile_updated_sucessfully' => 'Perfil alterado com sucesso',
+    'password_updated_sucessfully' => 'Senha alterada com sucesso',
+    'password_was_not_updated_incorrect_old_password' => 'A senha não foi alterada. Senha antiga incorreta',
     'the_user_has_been_removed_from_this_organization' => 'O usuário foi removido desta organização',
-    'user_report'                                      => 'Relatório de usuário',
+    'user_report' => 'Relatório de usuário',
 
     /*
       |------------------------------------------------
       |Organization Page
       |------------------------------------------------
      */
-    'organizations'                     => 'Organizações',
-    'organization'                      => 'Organização',
-    'organization_list'                 => 'Lista de organizações',
-    'view_organization_profile'         => 'Visualizar organizações',
-    'create_organization'               => 'Criar Organização',
-    'account_manager'                   => 'Gerente de contas',
-    'update'                            => 'Atualizar',
-    'please_select_an_organization'     => 'Selecione uma organização por favor',
-    'please_select_an_user'             => 'Selecione um usuário por favor',
-    'organization_profile'              => 'Perfil de organização',
-    'organization-s_head'               => 'Organização mestre',
-    'select_department_manager'         => 'Selecione o gerente de departamento',
-    'users_of'                          => 'Usuário do',
+    'organizations' => 'Organizações',
+    'organization' => 'Organização',
+    'organization_list' => 'Lista de organizações',
+    'view_organization_profile' => 'Visualizar organizações',
+    'create_organization' => 'Criar Organização',
+    'account_manager' => 'Gerente de contas',
+    'update' => 'Atualizar',
+    'please_select_an_organization' => 'Selecione uma organização por favor',
+    'please_select_an_user' => 'Selecione um usuário por favor',
+    'organization_profile' => 'Perfil de organização',
+    'organization-s_head' => 'Organização mestre',
+    'select_department_manager' => 'Selecione o gerente de departamento',
+    'users_of' => 'Usuário do',
     'organization_created_successfully' => 'Organização criada com sucesso',
-    'organization_can_not_create'       => 'Não foi possível criar a organização',
+    'organization_can_not_create' => 'Não foi possível criar a organização',
     'organization_updated_successfully' => 'Organização atualizada com sucesso',
-    'organization_can_not_update'       => 'Não foi possível atualizar a organização',
+    'organization_can_not_update' => 'Não foi possível atualizar a organização',
     'organization_deleted_successfully' => 'Organização excluída com sucesso',
-    'report_of'                         => 'Relatório do',
-    'ticket_of'                         => 'Tickets do',
+    'report_of' => 'Relatório do',
+    'ticket_of' => 'Tickets do',
     /*
       |----------------------------------------------
       |  Ticket page
       |----------------------------------------------
      */
-    'subject'                                        => 'Assunto',
-    'ticket_id'                                      => 'ID Ticket',
-    'priority'                                       => 'Prioridade',
-    'from'                                           => 'De',
-    'last_replier'                                   => 'Última resposta',
-    'assigned_to'                                    => 'Atribuído para',
-    'last_activity'                                  => 'Última atividade',
-    'answered'                                       => 'Respondido',
-    'assigned'                                       => 'Atribuído',
-    'create_ticket'                                  => 'Criar Ticket',
-    'tickets'                                        => 'Tickets',
-    'open'                                           => 'Aberto',
-    'Ticket_Information'                             => 'INFORMAÇÃO DO TICKET',
-    'Ticket_Id'                                      => 'ID TICKET',
-    'User'                                           => 'USUÁRIO',
-    'Unassigned'                                     => 'NÃO ATRIBUÍDOS',
-    'unassigned-tickets'                             => 'Tickets não atribuídos',
-    'generate_pdf'                                   => 'Gerar PDF',
-    'change_status'                                  => 'Alterar Status',
-    'more'                                           => 'Mais',
-    'delete_ticket'                                  => 'Excluir Ticket',
-    'emergency'                                      => 'Emergência',
-    'high'                                           => 'Alto',
-    'medium'                                         => 'Médio',
-    'low'                                            => 'Baixo',
-    'sla_plan'                                       => 'Plano SLA',
-    'created_date'                                   => 'Data de criação',
-    'due_date'                                       => 'Data de vencimento',
-    'last_response'                                  => 'Última resposta',
-    'source'                                         => 'Origem',
-    'last_message'                                   => 'Última mensagem',
-    'reply'                                          => 'Responder',
-    'response'                                       => 'Resposta',
-    'reply_content'                                  => 'Responder conteúdo',
-    'attachment'                                     => 'Anexo',
-    'internal_note'                                  => 'Nota interna',
-    'this_ticket_is_under_banned_user'               => 'Usuário do ticket não está disponível',
-    'ticket_source'                                  => 'Origem do Ticket',
-    'are_you_sure_to_ban'                            => 'Tem certeza que deseja bloquear',
-    'whome_do_you_want_to_assign_ticket'             => 'A quem você deseja atribuir o ticket',
+    'subject' => 'Assunto',
+    'ticket_id' => 'ID Ticket',
+    'priority' => 'Prioridade',
+    'from' => 'De',
+    'last_replier' => 'Última resposta',
+    'assigned_to' => 'Atribuído para',
+    'last_activity' => 'Última atividade',
+    'answered' => 'Respondido',
+    'assigned' => 'Atribuído',
+    'create_ticket' => 'Criar Ticket',
+    'tickets' => 'Tickets',
+    'open' => 'Aberto',
+    'Ticket_Information' => 'INFORMAÇÃO DO TICKET',
+    'Ticket_Id' => 'ID TICKET',
+    'User' => 'USUÁRIO',
+    'Unassigned' => 'NÃO ATRIBUÍDOS',
+    'unassigned-tickets' => 'Tickets não atribuídos',
+    'generate_pdf' => 'Gerar PDF',
+    'change_status' => 'Alterar Status',
+    'more' => 'Mais',
+    'delete_ticket' => 'Excluir Ticket',
+    'emergency' => 'Emergência',
+    'high' => 'Alto',
+    'medium' => 'Médio',
+    'low' => 'Baixo',
+    'sla_plan' => 'Plano SLA',
+    'created_date' => 'Data de criação',
+    'due_date' => 'Data de vencimento',
+    'last_response' => 'Última resposta',
+    'source' => 'Origem',
+    'last_message' => 'Última mensagem',
+    'reply' => 'Responder',
+    'response' => 'Resposta',
+    'reply_content' => 'Responder conteúdo',
+    'attachment' => 'Anexo',
+    'internal_note' => 'Nota interna',
+    'this_ticket_is_under_banned_user' => 'Usuário do ticket não está disponível',
+    'ticket_source' => 'Origem do Ticket',
+    'are_you_sure_to_ban' => 'Tem certeza que deseja bloquear',
+    'whome_do_you_want_to_assign_ticket' => 'A quem você deseja atribuir o ticket',
     'are_you_sure_you_want_to_surrender_this_ticket' => 'Tem certeza que deseja entregar o ticket',
-    'add_collaborator'                               => 'Adicionar colaborador',
-    'search_existing_users'                          => 'Pesquisando usuários existentes',
-    'add_new_user'                                   => 'Adicionar novo usuário',
-    'search_existing_users_or_add_new_users'         => 'Pesquisar usuários existentes ou adicionar novos usuários',
-    'search_by_email'                                => 'Buscar por e-mail',
-    'list_of_collaborators_of_this_ticket'           => 'Lista de colaboradores deste ticket',
-    'submit'                                         => 'Enviar',
-    'max'                                            => 'Max',
-    'add_cc'                                         => 'Add CC',
-    'recepients'                                     => 'Destinatários',
-    'select_a_canned_response'                       => 'Selecione um modelo de resposta',
-    'assign_to'                                      => 'Atribuir a',
-    'detail'                                         => 'Detalhes',
-    'user_details'                                   => 'Detalhes do usuário',
-    'ticket_option'                                  => 'Opção de Ticket',
-    'ticket_detail'                                  => 'Detalhe do Ticket',
-    'Assigned_To'                                    => 'ATRIBUÍDO PARA',
-    'locked-ticket'                                  => 'Atenção! Este ticket foi bloquedo por ',
-    'minutes-ago'                                    => 'Anteriormente',
-    'access-ticket'                                  => 'Atenção! Este ticket foi bloqueado por você para os próximos',
-    'minutes'                                        => 'Execução',
-    'in_minutes'                                     => 'Em execução',
-    'add_another_owner'                              => 'Adicionar outro proprietário',
-    'user-not-found'                                 => 'Usuário não encontrado. Tente de novo ou adicione um novo usuário.',
-    'change-success'                                 => 'Proprietário do ticket alterado com sucesso!',
-    'user-exists'                                    => 'Usuário já existe. Tente procurar usuários existentes.',
-    'valid-email'                                    => 'Informe um endereço de e-mail válido.',
-    'search_user'                                    => 'Procurar usuário',
-    'merge-ticket'                                   => 'Vincular ticket',
-    'title'                                          => 'Título',
-    'merge'                                          => 'Vincular',
-    'select_tickets'                                 => 'Selecione tickets para vincular',
-    'select-pparent-ticket'                          => 'Selecione ticket principal',
-    'merge-reason'                                   => 'Motivo do vínculo',
-    'no-reason'                                      => 'Nenhum motivo informado.',
-    'get_merge_message'                              => 'Este ticket foi vinculado a outro ticket',
-    'ticket_merged'                                  => 'Foi vinculado com este ticket.',
-    'no-tickets-to-merge'                            => 'Não há mais tickets para o proprietário deste ticket.',
-    'merge-error'                                    => 'Não foi possível processar o seu pedido, tente novamente mais tarde.',
-    'merge-success'                                  => 'Tickets vinculados com sucesso.',
-    'merge-error2'                                   => 'Selecione um ticket para ser vinculado.',
-    'select-tickets-to merge'                        => 'Selecione dois ou mais tickets para vincular.',
-    'different-users'                                => 'Ticktes de usuários diferentes',
-    'clean-up'                                       => 'Excluir permanentemente',
-    'hard-delete-success-message'                    => 'Os Tickets foram excluídos permanentemente.',
-    'overdue'                                        => 'Atrasado',
-    'overdue-tickets'                                => 'Tickets atrasados',
-    'change_owner_for_ticket'                        => 'Alterar o proprietário do Ticket',
+    'add_collaborator' => 'Adicionar colaborador',
+    'search_existing_users' => 'Pesquisando usuários existentes',
+    'add_new_user' => 'Adicionar novo usuário',
+    'search_existing_users_or_add_new_users' => 'Pesquisar usuários existentes ou adicionar novos usuários',
+    'search_by_email' => 'Buscar por e-mail',
+    'list_of_collaborators_of_this_ticket' => 'Lista de colaboradores deste ticket',
+    'submit' => 'Enviar',
+    'max' => 'Max',
+    'add_cc' => 'Add CC',
+    'recepients' => 'Destinatários',
+    'select_a_canned_response' => 'Selecione um modelo de resposta',
+    'assign_to' => 'Atribuir a',
+    'detail' => 'Detalhes',
+    'user_details' => 'Detalhes do usuário',
+    'ticket_option' => 'Opção de Ticket',
+    'ticket_detail' => 'Detalhe do Ticket',
+    'Assigned_To' => 'ATRIBUÍDO PARA',
+    'locked-ticket' => 'Atenção! Este ticket foi bloquedo por ',
+    'minutes-ago' => 'Anteriormente',
+    'access-ticket' => 'Atenção! Este ticket foi bloqueado por você para os próximos',
+    'minutes' => 'Execução',
+    'in_minutes' => 'Em execução',
+    'add_another_owner' => 'Adicionar outro proprietário',
+    'user-not-found' => 'Usuário não encontrado. Tente de novo ou adicione um novo usuário.',
+    'change-success' => 'Proprietário do ticket alterado com sucesso!',
+    'user-exists' => 'Usuário já existe. Tente procurar usuários existentes.',
+    'valid-email' => 'Informe um endereço de e-mail válido.',
+    'search_user' => 'Procurar usuário',
+    'merge-ticket' => 'Vincular ticket',
+    'title' => 'Título',
+    'merge' => 'Vincular',
+    'select_tickets' => 'Selecione tickets para vincular',
+    'select-pparent-ticket' => 'Selecione ticket principal',
+    'merge-reason' => 'Motivo do vínculo',
+    'no-reason' => 'Nenhum motivo informado.',
+    'get_merge_message' => 'Este ticket foi vinculado a outro ticket',
+    'ticket_merged' => 'Foi vinculado com este ticket.',
+    'no-tickets-to-merge' => 'Não há mais tickets para o proprietário deste ticket.',
+    'merge-error' => 'Não foi possível processar o seu pedido, tente novamente mais tarde.',
+    'merge-success' => 'Tickets vinculados com sucesso.',
+    'merge-error2' => 'Selecione um ticket para ser vinculado.',
+    'select-tickets-to merge' => 'Selecione dois ou mais tickets para vincular.',
+    'different-users' => 'Ticktes de usuários diferentes',
+    'clean-up' => 'Excluir permanentemente',
+    'hard-delete-success-message' => 'Os Tickets foram excluídos permanentemente.',
+    'overdue' => 'Atrasado',
+    'overdue-tickets' => 'Tickets atrasados',
+    'change_owner_for_ticket' => 'Alterar o proprietário do Ticket',
 
     /*
       |------------------------------------------------
       |Tools Page
       |------------------------------------------------
      */
-    'canned_response'           => 'Modelo de resposta',
-    'create_canned_response'    => 'Criar resposta automática',
-    'surrender'                 => 'Entrega',
-    'added_successfully'        => 'Adicionado com sucesso',
-    'updated_successfully'      => 'Atualizado com sucesso',
+    'canned_response' => 'Modelo de resposta',
+    'create_canned_response' => 'Criar resposta automática',
+    'surrender' => 'Entrega',
+    'added_successfully' => 'Adicionado com sucesso',
+    'updated_successfully' => 'Atualizado com sucesso',
     'user_deleted_successfully' => 'Usuário deletado com sucesso',
-    'view'                      => 'Visualizar',
+    'view' => 'Visualizar',
     /*
       |-----------------------------------------------
       | Main text
       |-----------------------------------------------
      */
-    'copyright'           => 'Copyright',
+    'copyright' => 'Copyright',
     'all_rights_reserved' => 'Todos os direitos reservados',
-    'powered_by'          => 'Distribuído por',
-    'version'             => 'Versão',
+    'powered_by' => 'Distribuído por',
+    'version' => 'Versão',
     /*
       |------------------------------------------------
       |Guest-User Page
       |------------------------------------------------
     */
-    'issue_summary'             => 'Relatório de sumário ',
-    'issue_details'             => 'Detalhes do problema',
-    'contact_informations'      => 'Informações de contato',
-    'contact_details'           => 'Detalhes do contato',
-    'role'                      => 'Função',
-    'ext'                       => 'Sair',
-    'profile_pic'               => 'Foto de perfil',
-    'agent_sign'                => 'Assinatura do agente',
-    'inactive'                  => 'Inativo',
-    'male'                      => 'Masculino',
-    'female'                    => 'Feminino',
-    'old_password'              => 'Senha antiga',
-    'new_password'              => 'Nova senha',
-    'confirm_password'          => 'Confirmar senha',
-    'gender'                    => 'Gênero',
-    'ticket_number'             => 'Número do Ticket',
-    'content'                   => 'Conteúdo',
-    'edit_template'             => 'Editar modelo',
-    'edit_status'               => 'Editar Status',
-    'create_status'             => 'Criar status',
-    'edit_details'              => 'Editar detalhes',
-    'edit_templates'            => 'Editar modelos',
-    'activate_this_set'         => 'Ativar este conjunto',
-    'show'                      => 'Exibir',
+    'issue_summary' => 'Relatório de sumário ',
+    'issue_details' => 'Detalhes do problema',
+    'contact_informations' => 'Informações de contato',
+    'contact_details' => 'Detalhes do contato',
+    'role' => 'Função',
+    'ext' => 'Sair',
+    'profile_pic' => 'Foto de perfil',
+    'agent_sign' => 'Assinatura do agente',
+    'inactive' => 'Inativo',
+    'male' => 'Masculino',
+    'female' => 'Feminino',
+    'old_password' => 'Senha antiga',
+    'new_password' => 'Nova senha',
+    'confirm_password' => 'Confirmar senha',
+    'gender' => 'Gênero',
+    'ticket_number' => 'Número do Ticket',
+    'content' => 'Conteúdo',
+    'edit_template' => 'Editar modelo',
+    'edit_status' => 'Editar Status',
+    'create_status' => 'Criar status',
+    'edit_details' => 'Editar detalhes',
+    'edit_templates' => 'Editar modelos',
+    'activate_this_set' => 'Ativar este conjunto',
+    'show' => 'Exibir',
     'no_notification_available' => 'Sem notificação disponível',
 
     //auto-close workflow
-    'close-msg1'                                          => 'O ticket será finalizado automaticamente após alguns dias.',
-    'no_of_days'                                          => 'Número de dias',
-    'close-msg2'                                          => 'Ativar opção de finalização automática?',
-    'enable_workflow'                                     => 'Ativar Workflow',
-    'send_email_to_user'                                  => 'Enviar email para usuário',
-    'close-msg3'                                          => 'Selecione um status para finalizar o ticket.',
-    'close-msg4'                                          => 'Enviar email para o usuário após finalizar automaticamente o ticket?.',
-    'edit_status'                                         => 'Editar Status',
-    'list_of_status'                                      => 'Lista de Status',
-    'status_settings'                                     => 'Configurações de Status',
-    'icon_class'                                          => 'Icone da classe',
-    'close_ticket_workflow'                               => 'Fechar Ticket Workflow',
-    'ratings_settings'                                    => 'Configurações de classificações',
-    'notification'                                        => 'Notificação',
-    'status_has_been_updated_successfully'                => 'O Status foi atualizado com sucesso',
-    'status_has_been_created_successfully'                => 'O Status foi criado com successo',
-    'status_has_been_deleted'                             => 'Status excluído',
-    'you_cannot_delete_this_status'                       => 'Você não pode excluir esse status',
-    'you_have_deleted_all_the_read_notifications'         => 'Você excluiu todas as notificações de leitura',
+    'close-msg1' => 'O ticket será finalizado automaticamente após alguns dias.',
+    'no_of_days' => 'Número de dias',
+    'close-msg2' => 'Ativar opção de finalização automática?',
+    'enable_workflow' => 'Ativar Workflow',
+    'send_email_to_user' => 'Enviar email para usuário',
+    'close-msg3' => 'Selecione um status para finalizar o ticket.',
+    'close-msg4' => 'Enviar email para o usuário após finalizar automaticamente o ticket?.',
+    'edit_status' => 'Editar Status',
+    'list_of_status' => 'Lista de Status',
+    'status_settings' => 'Configurações de Status',
+    'icon_class' => 'Icone da classe',
+    'close_ticket_workflow' => 'Fechar Ticket Workflow',
+    'ratings_settings' => 'Configurações de classificações',
+    'notification' => 'Notificação',
+    'status_has_been_updated_successfully' => 'O Status foi atualizado com sucesso',
+    'status_has_been_created_successfully' => 'O Status foi criado com successo',
+    'status_has_been_deleted' => 'Status excluído',
+    'you_cannot_delete_this_status' => 'Você não pode excluir esse status',
+    'you_have_deleted_all_the_read_notifications' => 'Você excluiu todas as notificações de leitura',
     'you_have_deleted_all_the_notification_records_since' => 'Você excluíu todos os registros de notificação uma vez ',
-    'ratings_updated_successfully'                        => 'Avaliações atualizadas com sucesso',
-    'ratings_can_not_be_created'                          => 'A avaliação não pode ser criada',
-    'successfully_created_this_rating'                    => 'Avaliação criada com sucesso',
-    'rating_deleted_successfully'                         => 'Avaliação excluída com sucesso',
+    'ratings_updated_successfully' => 'Avaliações atualizadas com sucesso',
+    'ratings_can_not_be_created' => 'A avaliação não pode ser criada',
+    'successfully_created_this_rating' => 'Avaliação criada com sucesso',
+    'rating_deleted_successfully' => 'Avaliação excluída com sucesso',
     //status msg
 
-    'status_msg1'      => 'Ao selecionar SIM uma notificação por e-mail será enviado para o usuário.',
-    'notify_user'      => 'Notificar o usuário sobre este status?',
-    'deleted_status'   => 'Deseja deletar o status do ticket?',
-    'resolved_status'  => 'Alterar status do ticket para resolvido?',
-    'status_msg3'      => 'Ao selecionar Sim, o status do ticket será alterado para resolvido.',
-    'status_msg2'      => 'Ao selecionar Sim, o status do ticket será alterado para excluído',
-    'rating-msg2'      => 'Selecione um departamento para restringir essa classificação para ticket ou chats dentro de um departamento específico. Se nenhum departamento é selecionado, a classificação será exibido em todos os departamentos.',
-    'rating-msg3'      => 'ao selecionar SIM o usuário poderá modificar a classificação.',
-    'rating_restrict'  => 'Restringir classificação a um departamento',
-    'rating_change'    => 'Permitir que o usuário altere a classificação?',
-    'security_msg1'    => 'A mensagem a ser exibida para um usuário (host) foi bloqueada.',
-    'security_msg2'    => 'O número de tentativas de acesso de um usuário ou computador está bloqueado. Defina como 0 para gravar as tentativas de login incorretos sem bloquear o host/usuário.',
-    'security_msg3'    => 'O usuário será banido do site após atingir o limite de falhas no login e atingir o tempo limite.',
-    'max_attempt'      => 'Limite de tentativas por host/usuários atigindo.',
-    'rating-msg1'      => 'A classificação máxima que pode ser dada. Por exemplo, se 5 é selecionado, a classificação mais baixa possível será 1 e a maior 5.',
+    'status_msg1' => 'Ao selecionar SIM uma notificação por e-mail será enviado para o usuário.',
+    'notify_user' => 'Notificar o usuário sobre este status?',
+    'deleted_status' => 'Deseja deletar o status do ticket?',
+    'resolved_status' => 'Alterar status do ticket para resolvido?',
+    'status_msg3' => 'Ao selecionar Sim, o status do ticket será alterado para resolvido.',
+    'status_msg2' => 'Ao selecionar Sim, o status do ticket será alterado para excluído',
+    'rating-msg2' => 'Selecione um departamento para restringir essa classificação para ticket ou chats dentro de um departamento específico. Se nenhum departamento é selecionado, a classificação será exibido em todos os departamentos.',
+    'rating-msg3' => 'ao selecionar SIM o usuário poderá modificar a classificação.',
+    'rating_restrict' => 'Restringir classificação a um departamento',
+    'rating_change' => 'Permitir que o usuário altere a classificação?',
+    'security_msg1' => 'A mensagem a ser exibida para um usuário (host) foi bloqueada.',
+    'security_msg2' => 'O número de tentativas de acesso de um usuário ou computador está bloqueado. Defina como 0 para gravar as tentativas de login incorretos sem bloquear o host/usuário.',
+    'security_msg3' => 'O usuário será banido do site após atingir o limite de falhas no login e atingir o tempo limite.',
+    'max_attempt' => 'Limite de tentativas por host/usuários atigindo.',
+    'rating-msg1' => 'A classificação máxima que pode ser dada. Por exemplo, se 5 é selecionado, a classificação mais baixa possível será 1 e a maior 5.',
     'enter_no_of_days' => 'Introduzir Número de dias',
-    'template-types'   => 'Tipos de modelo',
-    'close-workflow'   => 'Fechar Ticket Workflow',
-    'template'         => 'Modelo',
-    'rating_label'     => 'Etiqueta de classificação',
-    'display_order'    => 'Ordem de exibição',
-    'rating_scale'     => 'Escala de classificação',
-    'rating_area'      => 'Área de Avaliação',
+    'template-types' => 'Tipos de modelo',
+    'close-workflow' => 'Fechar Ticket Workflow',
+    'template' => 'Modelo',
+    'rating_label' => 'Etiqueta de classificação',
+    'display_order' => 'Ordem de exibição',
+    'rating_scale' => 'Escala de classificação',
+    'rating_area' => 'Área de Avaliação',
 
-    'modify'                               => 'Modificar',
-    'rating_name'                          => 'Tipo de avaliação',
-    'add_user_to_this_organization'        => 'Adicionar um usuário a esta organização',
-    'Tickets_of'                           => 'Tickets de',
-    'security'                             => 'Segurança',
-    'security_settings'                    => 'Configurações de Segurança',
-    'lockouts'                             => 'Bloqueios',
+    'modify' => 'Modificar',
+    'rating_name' => 'Tipo de avaliação',
+    'add_user_to_this_organization' => 'Adicionar um usuário a esta organização',
+    'Tickets_of' => 'Tickets de',
+    'security' => 'Segurança',
+    'security_settings' => 'Configurações de Segurança',
+    'lockouts' => 'Bloqueios',
     'security_settings_saved_successfully' => 'Configurações de segurança salvas com sucesso',
-    'manage_status'                        => 'Gerenciar Status',
-    'notifications'                        => 'Notificações',
+    'manage_status' => 'Gerenciar Status',
+    'notifications' => 'Notificações',
 
-    'auto_close_workflow'              => 'Finalizar automaticamente Workflow',
-    'close_ticket_workflow_settings'   => 'Fechar configurações do workflow',
+    'auto_close_workflow' => 'Finalizar automaticamente Workflow',
+    'close_ticket_workflow_settings' => 'Fechar configurações do workflow',
     'successfully_saved_your_settings' => 'Configurações salvas com sucesso.',
 
     /*
@@ -1219,76 +1219,76 @@ return [
       |   Notification Settings Pages
       |------------------------------------------------
      */
-    'notification_settings'                       => 'Configuração de notificação',
-    'delete_noti'                                 => 'Excluir todas as notificações lidas?',
-    'noti_msg1'                                   => 'Tempo para excluir os registros de notificação',
-    'noti_msg2'                                   => 'Você poderá informar o nº de dias de logs de banco de dados a serem excluídos e o histórico de notificações será eliminado desde o dia especificado.',
-    'del_all_read'                                => 'Excluir todos lidos',
+    'notification_settings' => 'Configuração de notificação',
+    'delete_noti' => 'Excluir todas as notificações lidas?',
+    'noti_msg1' => 'Tempo para excluir os registros de notificação',
+    'noti_msg2' => 'Você poderá informar o nº de dias de logs de banco de dados a serem excluídos e o histórico de notificações será eliminado desde o dia especificado.',
+    'del_all_read' => 'Excluir todos lidos',
     'You_have_deleted_all_the_read_notifications' => 'Você excluiu todas as notificações lidas',
-    'view_all_notifications'                      => 'Visualizar todas as notificações',
+    'view_all_notifications' => 'Visualizar todas as notificações',
     /*
       |------------------------------------------------
       |   Error Pages
       |------------------------------------------------
      */
-    'not_found'                                       => 'Não encontrado',
-    'oops_page_not_found'                             => 'Ops! Página não encontrada',
+    'not_found' => 'Não encontrado',
+    'oops_page_not_found' => 'Ops! Página não encontrada',
     'we_could_not_find_the_page_you_were_looking_for' => 'Não foi possível encontrar a página que você estava procurando',
-    'internal_server_error'                           => 'Erro interno do servidor',
-    'be_right_back'                                   => 'Volto logo',
-    'sorry'                                           => 'Desculpe',
-    'we_are_working_on_it'                            => 'Estamos trabalhando nisso',
-    'category'                                        => 'Categoria',
-    'addcategory'                                     => 'Adicionar Categoria',
-    'allcategory'                                     => 'Todas as Categorias',
-    'article'                                         => 'Artigo',
-    'articles'                                        => 'Artigos',
-    'addarticle'                                      => 'Adicionar Artigos',
-    'allarticle'                                      => 'Todos os Artigos',
-    'pages'                                           => 'Páginas',
-    'addpages'                                        => 'Adicionar Páginas',
-    'allpages'                                        => 'Todas as Páginas',
-    'widgets'                                         => 'Widgets',
-    'widget-settings'                                 => 'Configurações de widget',
-    'footer1'                                         => 'Rodapé 1',
-    'footer2'                                         => 'Rodapé 2',
-    'footer3'                                         => 'Rodapé 3',
-    'footer4'                                         => 'Rodapé 4',
-    'sidewidget1'                                     => 'Widget Lateral 1',
-    'sidewidget2'                                     => 'Widget Lateral 2',
-    'comments'                                        => 'Comentários',
-    'comments-list'                                   => 'Lista de comentários',
-    'settings'                                        => 'Configurações',
-    'parent'                                          => 'Grupo',
-    'description'                                     => 'Descrição',
-    'enter_the_description'                           => 'Insira a descrição',
-    'publish'                                         => 'Publicar',
-    'publish_immediately'                             => 'Publicar imediatamente',
-    'published'                                       => 'Publicados',
-    'draft'                                           => 'Rascunho',
-    'create_a_category'                               => 'Criar uma categoria',
-    'add'                                             => 'Adicionar',
-    'social'                                          => 'Social',
-    'social-widget-settings'                          => 'Configurações do widget social',
-    'comment'                                         => 'Comente',
-    'not_published'                                   => 'Não publicado',
-    'numberofelementstodisplay'                       => 'Número de elementos a mostrar',
+    'internal_server_error' => 'Erro interno do servidor',
+    'be_right_back' => 'Volto logo',
+    'sorry' => 'Desculpe',
+    'we_are_working_on_it' => 'Estamos trabalhando nisso',
+    'category' => 'Categoria',
+    'addcategory' => 'Adicionar Categoria',
+    'allcategory' => 'Todas as Categorias',
+    'article' => 'Artigo',
+    'articles' => 'Artigos',
+    'addarticle' => 'Adicionar Artigos',
+    'allarticle' => 'Todos os Artigos',
+    'pages' => 'Páginas',
+    'addpages' => 'Adicionar Páginas',
+    'allpages' => 'Todas as Páginas',
+    'widgets' => 'Widgets',
+    'widget-settings' => 'Configurações de widget',
+    'footer1' => 'Rodapé 1',
+    'footer2' => 'Rodapé 2',
+    'footer3' => 'Rodapé 3',
+    'footer4' => 'Rodapé 4',
+    'sidewidget1' => 'Widget Lateral 1',
+    'sidewidget2' => 'Widget Lateral 2',
+    'comments' => 'Comentários',
+    'comments-list' => 'Lista de comentários',
+    'settings' => 'Configurações',
+    'parent' => 'Grupo',
+    'description' => 'Descrição',
+    'enter_the_description' => 'Insira a descrição',
+    'publish' => 'Publicar',
+    'publish_immediately' => 'Publicar imediatamente',
+    'published' => 'Publicados',
+    'draft' => 'Rascunho',
+    'create_a_category' => 'Criar uma categoria',
+    'add' => 'Adicionar',
+    'social' => 'Social',
+    'social-widget-settings' => 'Configurações do widget social',
+    'comment' => 'Comente',
+    'not_published' => 'Não publicado',
+    'numberofelementstodisplay' => 'Número de elementos a mostrar',
     //======================================
-    'language'                                                                 => 'Idioma',
-    'save'                                                                     => 'Salvar',
-    'create'                                                                   => 'Criar',
-    'dateformat'                                                               => 'Formato de data',
-    'slug'                                                                     => 'Lento',
-    'read_more'                                                                => 'Leia mais',
-    'view_all'                                                                 => 'Ver tudo',
-    'categories'                                                               => 'Categorias',
-    'need_more_support'                                                        => 'Precisam de mais apoio',
+    'language' => 'Idioma',
+    'save' => 'Salvar',
+    'create' => 'Criar',
+    'dateformat' => 'Formato de data',
+    'slug' => 'Lento',
+    'read_more' => 'Leia mais',
+    'view_all' => 'Ver tudo',
+    'categories' => 'Categorias',
+    'need_more_support' => 'Precisam de mais apoio',
     'if_you_did_not_find_an_answer_please_raise_a_ticket_describing_the_issue' => 'Se você não encontrar uma resposta, por favor, nos envie uma solicitação',
-    'have_a_question?_type_your_search_term_here'                              => 'Tem uma dúvida? Digite o termo da busca aqui ..',
-    'search'                                                                   => 'Pesquisa',
-    'frequently_asked_questions'                                               => 'Perguntas frequentes',
-    'leave_a_reply'                                                            => 'Deixe uma resposta',
-    'post_message'                                                             => 'Postar mensagem',
+    'have_a_question?_type_your_search_term_here' => 'Tem uma dúvida? Digite o termo da busca aqui ..',
+    'search' => 'Pesquisa',
+    'frequently_asked_questions' => 'Perguntas frequentes',
+    'leave_a_reply' => 'Deixe uma resposta',
+    'post_message' => 'Postar mensagem',
     /*
       |--------------------------------------------------------------------------------------
       |  Client Panel [English(en)]
@@ -1298,44 +1298,44 @@ return [
       | customize your views to better match your application.
       |
      */
-    'home'                                                                             => 'Home',
-    'submit_a_ticket'                                                                  => 'Enviar um ticket',
-    'my_profile'                                                                       => 'Meu perfil',
-    'log_out'                                                                          => 'Sair',
-    'forgot_password'                                                                  => 'Esqueceu a senha',
-    'create_account'                                                                   => 'Criar Conta',
-    'you_are_here'                                                                     => 'Você está aqui',
-    'have_a_ticket'                                                                    => 'Tem um novo Ticket',
-    'check_ticket_status'                                                              => 'Verifique o status do ticket',
-    'choose_a_help_topic'                                                              => 'Escolha um tópico de Ajuda',
-    'ticket_status'                                                                    => 'Status do Ticket',
-    'post_comment'                                                                     => 'Enviar comentário',
-    'plugin'                                                                           => 'Plugin',
-    'edit_profile'                                                                     => 'Editar Perfil',
-    'Send'                                                                             => 'ENVIAR',
-    'no_article'                                                                       => 'Nenhum artigo',
-    'profile_settings'                                                                 => 'Configurações de perfil',
-    'please_fill_all_required_feilds'                                                  => 'Por favor, preencha todos os campos obrigatórios.',
-    'successfully_replied'                                                             => 'Respondida com sucesso',
-    'please_fill_some_data'                                                            => 'Por favor, preencha alguns dados!',
-    'profile_updated_sucessfully'                                                      => 'Perfil atualizado com sucesso',
-    'password_updated_sucessfully'                                                     => 'Senha atualizada com sucesso',
-    'password_was_not_updated_incorrect_old_password'                                  => 'A senha não foi atualizada. Senha antiga incorreta',
-    'there_is_no_such_ticket_number'                                                   => 'Não existe nenhum ticket com este número',
-    "email_didn't_match_with_ticket_number"                                            => 'E-mail não corresponde com o número do ticket',
-    'we_have_sent_you_a_link_by_email_please_click_on_that_link_to_view_ticket'        => 'Enviamos-lhe um link por e-mail. Por favor, clique no link para ver o ticket',
-    'no_records_on_publish_time'                                                       => 'Não há registros neste período',
-    'your_details_send_to_system'                                                      => 'Enviar seus dados para o sistema',
-    'your_details_can_not_send_to_system'                                              => 'Não foi possível enviar seus dados para o sistema',
-    'your_comment_posted'                                                              => 'Seu comentário foi enviado',
-    'sorry_not_processed'                                                              => 'Desculpe, não processado',
-    'profile_updated_sucessfully'                                                      => 'Perfil atualizado com sucesso',
-    'password_was_not_updated'                                                         => 'Senha não atualizada',
+    'home' => 'Home',
+    'submit_a_ticket' => 'Enviar um ticket',
+    'my_profile' => 'Meu perfil',
+    'log_out' => 'Sair',
+    'forgot_password' => 'Esqueceu a senha',
+    'create_account' => 'Criar Conta',
+    'you_are_here' => 'Você está aqui',
+    'have_a_ticket' => 'Tem um novo Ticket',
+    'check_ticket_status' => 'Verifique o status do ticket',
+    'choose_a_help_topic' => 'Escolha um tópico de Ajuda',
+    'ticket_status' => 'Status do Ticket',
+    'post_comment' => 'Enviar comentário',
+    'plugin' => 'Plugin',
+    'edit_profile' => 'Editar Perfil',
+    'Send' => 'ENVIAR',
+    'no_article' => 'Nenhum artigo',
+    'profile_settings' => 'Configurações de perfil',
+    'please_fill_all_required_feilds' => 'Por favor, preencha todos os campos obrigatórios.',
+    'successfully_replied' => 'Respondida com sucesso',
+    'please_fill_some_data' => 'Por favor, preencha alguns dados!',
+    'profile_updated_sucessfully' => 'Perfil atualizado com sucesso',
+    'password_updated_sucessfully' => 'Senha atualizada com sucesso',
+    'password_was_not_updated_incorrect_old_password' => 'A senha não foi atualizada. Senha antiga incorreta',
+    'there_is_no_such_ticket_number' => 'Não existe nenhum ticket com este número',
+    "email_didn't_match_with_ticket_number" => 'E-mail não corresponde com o número do ticket',
+    'we_have_sent_you_a_link_by_email_please_click_on_that_link_to_view_ticket' => 'Enviamos-lhe um link por e-mail. Por favor, clique no link para ver o ticket',
+    'no_records_on_publish_time' => 'Não há registros neste período',
+    'your_details_send_to_system' => 'Enviar seus dados para o sistema',
+    'your_details_can_not_send_to_system' => 'Não foi possível enviar seus dados para o sistema',
+    'your_comment_posted' => 'Seu comentário foi enviado',
+    'sorry_not_processed' => 'Desculpe, não processado',
+    'profile_updated_sucessfully' => 'Perfil atualizado com sucesso',
+    'password_was_not_updated' => 'Senha não atualizada',
     'sorry_your_ticket_token_has_expired_please_try_to_resend_the_ticket_link_request' => 'Desculpe a senha do ticket expirou! Por favor, tente reenviar o link',
-    'sorry_you_are_not_allowed_token_expired'                                          => 'Desculpe, não permitido. Senha expirada!',
-    'thank_you_for_your_rating'                                                        => 'Obrigado pela sua avaliação!',
-    'your_ticket_has_been'                                                             => 'O seu bilhete foi',
-    'failed_to_send_email_contact_administrator'                                       => 'Envio de email falhou. Entre em contato com administrador do sistema',
+    'sorry_you_are_not_allowed_token_expired' => 'Desculpe, não permitido. Senha expirada!',
+    'thank_you_for_your_rating' => 'Obrigado pela sua avaliação!',
+    'your_ticket_has_been' => 'O seu bilhete foi',
+    'failed_to_send_email_contact_administrator' => 'Envio de email falhou. Entre em contato com administrador do sistema',
     /*
     * |---------------------------------------------------------------------------------------
       |Api settings
@@ -1345,37 +1345,37 @@ return [
     * |
     */
 
-    'webhooks'                         => 'Webhooks',
+    'webhooks' => 'Webhooks',
     'enter_url_to_send_ticket_details' => 'Digite a url para enviar os detalhes do ticket',
-    'api'                              => 'Api',
-    'api_key'                          => 'Chave Api',
-    'api_key_mandatory'                => 'Chave Api obrigatória',
-    'api_configurations'               => 'Configurações Api',
-    'generate_key'                     => 'Gerar chave',
-    'api_settings'                     => 'Configurações API',
+    'api' => 'Api',
+    'api_key' => 'Chave Api',
+    'api_key_mandatory' => 'Chave Api obrigatória',
+    'api_configurations' => 'Configurações Api',
+    'generate_key' => 'Gerar chave',
+    'api_settings' => 'Configurações API',
     /*
     *-----------------------------------------------------------------------------
     * Error log and debugging settings
     *--------------------------------------------------------------------------
     *
     */
-    'error-debug'                        => 'Logs de erros e depuração',
-    'debug-options'                      => 'Opções de depuração',
-    'view-logs'                          => 'Exibir logs de erro',
-    'not-authorised-error-debug'         => 'Você não está autorizado a acessar a URL',
-    'error-debug-settings'               => 'Configurações de erro e depuração',
-    'debugging'                          => 'Modo de depuração',
-    'bugsnag-debugging'                  => 'Enviar relatórios de falha de aplicativos para ajudar Ladybird melhorar Faveo',
+    'error-debug' => 'Logs de erros e depuração',
+    'debug-options' => 'Opções de depuração',
+    'view-logs' => 'Exibir logs de erro',
+    'not-authorised-error-debug' => 'Você não está autorizado a acessar a URL',
+    'error-debug-settings' => 'Configurações de erro e depuração',
+    'debugging' => 'Modo de depuração',
+    'bugsnag-debugging' => 'Enviar relatórios de falha de aplicativos para ajudar Ladybird melhorar Faveo',
     'error-debug-settings-saved-message' => 'Suas configurações de erro e depuração foram salvas com sucesso',
     'error-debug-settings-error-message' => 'Você ainda não fez qualquer mudança nas configurações.',
-    'error-logs'                         => 'Logs de erros',
+    'error-logs' => 'Logs de erros',
     /*---------------------------------------------------------------------------------------
     *Latest update 16-06-2016
     *-----------------------------------------------------------------------------------
     */
     'that_email_is not_available_in_this_system' => 'Esse e-mail não está disponível neste sistema',
-    'use_subject'                                => 'Use Assunto',
-    'reopen'                                     => 'Reabrir',
+    'use_subject' => 'Use Assunto',
+    'reopen' => 'Reabrir',
 
     /*******************************New updated ********************************************/
     /*                       Translation Required                                          */
@@ -1385,98 +1385,98 @@ return [
      * Latest update 27-07-2016
      * -----------------------------------------------------------------------------------
      */
-    'queue'  => 'Fila',
+    'queue' => 'Fila',
     'queues' => 'Filas',
     /*     * -------------------------------------------------------------------------------------------------
      * OTP  messages body to send to user while registering, resetting passwords
      * --------------------------------------------------------------------------------------------------
      */
-    'hello'                   => 'Olá',
-    'reset-link-msg'          => ",\r\nAqui está o link para você resetar sua senha\r\n",
-    'otp-for-your'            => ",\r\nOTP para seu",
+    'hello' => 'Olá',
+    'reset-link-msg' => ",\r\nAqui está o link para você resetar sua senha\r\n",
+    'otp-for-your' => ",\r\nOTP para seu",
     'account-verification-is' => 'verificação da conta é',
-    'extra-text'              => ".\r\nVocê pode logar para verificar sua conta via OTP ou simplesmente clicar no link que enviamos para o seu endereço de email.",
-    'otp-not-sent'            => 'Encontramos problemas no envio OTP tente novamente em alguns minutos.',
+    'extra-text' => ".\r\nVocê pode logar para verificar sua conta via OTP ou simplesmente clicar no link que enviamos para o seu endereço de email.",
+    'otp-not-sent' => 'Encontramos problemas no envio OTP tente novamente em alguns minutos.',
     /*     * -------------------------------------------------------------------------------------------
      * Ticket number settings 03-08-2016
      * ------------------------------------------------------------------------------------------
      */
-    'format'               => 'Formato',
+    'format' => 'Formato',
     'ticket-number-format' => 'Esta configuração é usada para gerar números dos tickets. Use símbolos hash (`#`) onde os dígitos devem ser colocados e simbolos dollar (‘$’) onde os caracteres devem ser colocados. Qualquer utro formato em texto será preservado. ',
-    'ticket-number-type'   => 'Escolha uma sequência para derivar novos números de ticket. O sistema possui uma sequência incremental e uma sequência aleatória por padrão',
+    'ticket-number-type' => 'Escolha uma sequência para derivar novos números de ticket. O sistema possui uma sequência incremental e uma sequência aleatória por padrão',
     /*     * ----------------------------------------------------------------------------------------------------
      * Social media integration
      * ---------------------------------------------------------------------------------------------------------
      */
-    'client_id'     => 'Id do cliente',
+    'client_id' => 'Id do cliente',
     'client_secret' => 'Secret do cliente',
-    'redirect'      => 'URL de redirecionamento',
-    'details'       => 'Detalhes',
-    'social-media'  => 'Mídia social',
+    'redirect' => 'URL de redirecionamento',
+    'details' => 'Detalhes',
+    'social-media' => 'Mídia social',
     /*     * ----------------------------------------------------------------------------------------------
      * Report
      * ----------------------------------------------------------------------------------------------
      */
-    'report'              => 'Relatório',
-    'Report'              => 'RELATORIO',
-    'start_date'          => 'Data inicial',
-    'end_date'            => 'Data final',
-    'select'              => 'Selecionar',
-    'generate'            => 'Gerar',
-    'day'                 => 'Dia',
-    'week'                => 'Semana',
-    'month'               => 'Mês',
+    'report' => 'Relatório',
+    'Report' => 'RELATORIO',
+    'start_date' => 'Data inicial',
+    'end_date' => 'Data final',
+    'select' => 'Selecionar',
+    'generate' => 'Gerar',
+    'day' => 'Dia',
+    'week' => 'Semana',
+    'month' => 'Mês',
     'Currnet_In_Progress' => 'ATUALMENTE EM PROGRESSO',
-    'Total_Created'       => 'TOTAL CRIADO',
-    'Total_Reopened'      => 'TOTAL REABERTO',
-    'Total_Closed'        => 'TOTAL FECHADO',
-    'tabular'             => 'Tabular',
-    'reopened'            => 'Reaberto',
+    'Total_Created' => 'TOTAL CRIADO',
+    'Total_Reopened' => 'TOTAL REABERTO',
+    'Total_Closed' => 'TOTAL FECHADO',
+    'tabular' => 'Tabular',
+    'reopened' => 'Reaberto',
     /* ---------------------------------------------------------------------------------------
      * Ticket Priority
      * -----------------------------------------------------------------------------------
      */
-    'ticket_priority'                                           => 'Prioridade do ticket',
-    'priority'                                                  => 'Prioridade',
-    'priority_desc'                                             => 'Descrição da prioridade',
-    'priority_urgency'                                          => 'Urgência da prioridade',
-    'priority_id'                                               => 'Id da prioridade',
-    'priority_color'                                            => 'Priority color',
-    'ispublic'                                                  => 'É Publico',
-    'is_default'                                                => 'Por padrão',
-    'create_ticket_priority'                                    => 'Criar prioridade de ticket',
-    'agent_notes'                                               => 'Notas do agente',
-    'select_priority'                                           => 'Selecionar prioridade',
-    'normal'                                                    => 'Normal',
-    'ispublic'                                                  => 'Visibilidade',
-    'make-default-priority'                                     => 'Tornar prioridade padrão',
-    'priority_successfully_created'                             => 'Prioridade criada com sucesso',
-    'priority_successfully_updated'                             => 'Prioridade atualizada com sucesso',
-    'delete_successfully'                                       => 'Excluída com sucesso',
-    'user_priority_status'                                      => 'Status da prioridade do usuário',
-    'current'                                                   => 'Atual:',
+    'ticket_priority' => 'Prioridade do ticket',
+    'priority' => 'Prioridade',
+    'priority_desc' => 'Descrição da prioridade',
+    'priority_urgency' => 'Urgência da prioridade',
+    'priority_id' => 'Id da prioridade',
+    'priority_color' => 'Priority color',
+    'ispublic' => 'É Publico',
+    'is_default' => 'Por padrão',
+    'create_ticket_priority' => 'Criar prioridade de ticket',
+    'agent_notes' => 'Notas do agente',
+    'select_priority' => 'Selecionar prioridade',
+    'normal' => 'Normal',
+    'ispublic' => 'Visibilidade',
+    'make-default-priority' => 'Tornar prioridade padrão',
+    'priority_successfully_created' => 'Prioridade criada com sucesso',
+    'priority_successfully_updated' => 'Prioridade atualizada com sucesso',
+    'delete_successfully' => 'Excluída com sucesso',
+    'user_priority_status' => 'Status da prioridade do usuário',
+    'current' => 'Atual:',
     'active_user_can_select_the_priority_while_creating_ticket' => 'O usuário ativo pode selecionar a prioridade enquanto cria o ticket',
 
     /* --------------------------------------------------------------------------------------------
      * Approval Updated
      * --------------------------------------------------------------------------------------------
      */
-    'approval'             => 'Aprovação',
-    'approval_tickets'     => 'Tickets de aprovação',
-    'approve'              => 'Aprovar',
-    'approval_request'     => 'Solicitação de aprovação',
+    'approval' => 'Aprovação',
+    'approval_tickets' => 'Tickets de aprovação',
+    'approve' => 'Aprovar',
+    'approval_request' => 'Solicitação de aprovação',
     'approvel_ticket_list' => 'Lista de tickets de aprovação',
 
-    'approval_settings'                      => 'Confgurações de aprovação',
-    'close_all_ticket_for_approval'          => 'Feche todos os tickets para aprovação',
+    'approval_settings' => 'Confgurações de aprovação',
+    'close_all_ticket_for_approval' => 'Feche todos os tickets para aprovação',
     'approval_settings-created-successfully' => 'Configurações de aprovação criadas com sucesso',
 
     /* --------------------------------------------------------------------------------------------
      * Followup Updated
      * --------------------------------------------------------------------------------------------
      */
-    'followup'              => 'Acompanhamento',
-    'followup_tickets'      => 'Tickets em acompanhamento',
+    'followup' => 'Acompanhamento',
+    'followup_tickets' => 'Tickets em acompanhamento',
     'followup_Notification' => 'Notificação de acompanhamento',
 
     /*
@@ -1489,65 +1489,65 @@ return [
      * User Module
      * ---------------------------------------------------------------------------------------------
      */
-    'agent_report'                                                 => 'Relatório do agente',
-    'assign_tickets'                                               => 'Atribuir ticket',
-    'delete_agent'                                                 => 'Deletar agente',
-    'delete_user'                                                  => 'Deletar usuário',
-    'confirm_deletion'                                             => 'Confirmar exclusão',
-    'delete_all_content'                                           => 'Deletar todo conteúdo',
-    'agent_profile'                                                => 'Perfil do agente',
-    'change_role_to_admin'                                         => 'Alterar função para admin',
-    'change_role_to_user'                                          => 'Alterar função para usuário',
-    'change_role_to_agent'                                         => 'Alterar função para agente',
-    'change_password'                                              => 'Alterar senha',
-    'role_change'                                                  => 'Alterar função',
-    'password_generator'                                           => 'Gerador de senha',
-    'depertment'                                                   => 'Depertamento',
-    'duetoday'                                                     => 'Vencendo hoje',
-    'today-due_tickets'                                            => 'Tickets vencendo hoje',
-    'password_change_successfully'                                 => 'Senha alterada com sucesso',
-    'role_change_successfully'                                     => 'Função alterada com sucesso',
-    'user_delete_successfully'                                     => 'Usuário excluído com sucesso',
-    'agent_delete_successfully'                                    => 'Agente excluído com sucesso',
-    'select_another_agent'                                         => 'Escolher outro agente',
+    'agent_report' => 'Relatório do agente',
+    'assign_tickets' => 'Atribuir ticket',
+    'delete_agent' => 'Deletar agente',
+    'delete_user' => 'Deletar usuário',
+    'confirm_deletion' => 'Confirmar exclusão',
+    'delete_all_content' => 'Deletar todo conteúdo',
+    'agent_profile' => 'Perfil do agente',
+    'change_role_to_admin' => 'Alterar função para admin',
+    'change_role_to_user' => 'Alterar função para usuário',
+    'change_role_to_agent' => 'Alterar função para agente',
+    'change_password' => 'Alterar senha',
+    'role_change' => 'Alterar função',
+    'password_generator' => 'Gerador de senha',
+    'depertment' => 'Depertamento',
+    'duetoday' => 'Vencendo hoje',
+    'today-due_tickets' => 'Tickets vencendo hoje',
+    'password_change_successfully' => 'Senha alterada com sucesso',
+    'role_change_successfully' => 'Função alterada com sucesso',
+    'user_delete_successfully' => 'Usuário excluído com sucesso',
+    'agent_delete_successfully' => 'Agente excluído com sucesso',
+    'select_another_agent' => 'Escolher outro agente',
     'agent_delete_successfully_and_ticket_assign_to_another_agent' => 'Agente excluído com sucesso e ticket associado a outro agente',
-    'deleted_user'                                                 => 'Usuário excluído',
-    'deleted_user_directory'                                       => 'Diretório de usuário excluído',
-    'restore'                                                      => 'Restaurar',
-    'user_restore_successfully'                                    => 'Usuário restaurado com sucesso',
+    'deleted_user' => 'Usuário excluído',
+    'deleted_user_directory' => 'Diretório de usuário excluído',
+    'restore' => 'Restaurar',
+    'user_restore_successfully' => 'Usuário restaurado com sucesso',
 
     /*** updates 28-11-2016***/
     'apply' => 'Aplicar',
 
     /* updates 2-12-2016 **/
-    'sort-by'                      => 'Ordenar por',
-    'created-at'                   => 'Criado em',
-    'or'                           => 'OU',
-    'activate'                     => 'Ativar',
-    'system-email-not-configured'  => 'Não podemos processar a solicitação de email, pois o sistema não possui email configurado para o envio de emails. Entre em contato e relate ao administrador do sistema.',
-    'assign-ticket'                => 'Atribuir tickets',
-    'can-not-inactive-group'       => 'Não é possível tornar o grupo inativo, pois possui agentes atribuídos. Atribua esses agentes a outro grupo e tente novamente.',
+    'sort-by' => 'Ordenar por',
+    'created-at' => 'Criado em',
+    'or' => 'OU',
+    'activate' => 'Ativar',
+    'system-email-not-configured' => 'Não podemos processar a solicitação de email, pois o sistema não possui email configurado para o envio de emails. Entre em contato e relate ao administrador do sistema.',
+    'assign-ticket' => 'Atribuir tickets',
+    'can-not-inactive-group' => 'Não é possível tornar o grupo inativo, pois possui agentes atribuídos. Atribua esses agentes a outro grupo e tente novamente.',
     'internal-note-has-been-added' => 'Nota interna adicionada ao ticket',
-    'active-users'                 => 'Usuários ativos',
-    'deleted-users'                => 'Usuários excluídos',
-    'view-option'                  => 'Ver opções',
-    'accoutn-not-verified'         => 'Conta de usuário não está verificada',
-    'enabled'                      => 'Habilitado',
-    'disabled'                     => 'Desabilitado',
-    'user-account-is-deleted'      => 'Esta conta de usuário foi excluída.',
-    'restore-user'                 => 'Restaurar conta de usuário',
-    'delete-account-caution-info'  => 'Observe que esta conta ainda pode ter tickets abertos no sistema.',
-    'reply-can-not-be-empty'       => 'A resposta não pode ficar em branco. Digite sua resposta.',
+    'active-users' => 'Usuários ativos',
+    'deleted-users' => 'Usuários excluídos',
+    'view-option' => 'Ver opções',
+    'accoutn-not-verified' => 'Conta de usuário não está verificada',
+    'enabled' => 'Habilitado',
+    'disabled' => 'Desabilitado',
+    'user-account-is-deleted' => 'Esta conta de usuário foi excluída.',
+    'restore-user' => 'Restaurar conta de usuário',
+    'delete-account-caution-info' => 'Observe que esta conta ainda pode ter tickets abertos no sistema.',
+    'reply-can-not-be-empty' => 'A resposta não pode ficar em branco. Digite sua resposta.',
 
     //update 18-12-2016
     'account-created-contact-admin-as-we-were-not-able-to-send-opt' => 'Sua conta foi criada com sucesso. Entre em contato com o administrador para ativar a conta, pois não foi possível enviar um código OPT.',
 
     //update 19-12-2016
-    'only-agents'    => 'Usuários agentes',
-    'only-users'     => 'Usuários clientes',
-    'banned-users'   => 'Usuários banidos',
+    'only-agents' => 'Usuários agentes',
+    'only-users' => 'Usuários clientes',
+    'banned-users' => 'Usuários banidos',
     'inactive-users' => 'Usuários inativos',
-    'all-users'      => 'Todos os usuários',
+    'all-users' => 'Todos os usuários',
     //update 21-12-2016
     'selected-user-is-already-the-owner' => 'O usuário selecionado já é o proprietário deste ticket.',
     //updated 15-5-2017
diff --git a/resources/lang/pt-br/pagination.php b/resources/lang/pt-br/pagination.php
index 092c57ebd..600b5accd 100644
--- a/resources/lang/pt-br/pagination.php
+++ b/resources/lang/pt-br/pagination.php
@@ -27,5 +27,5 @@ return [
      */
 
     'previous' => 'Anterior',
-    'next'     => 'Próximo',
+    'next' => 'Próximo',
 ];
diff --git a/resources/lang/pt-br/passwords.php b/resources/lang/pt-br/passwords.php
index 883a7d898..b6f82668d 100644
--- a/resources/lang/pt-br/passwords.php
+++ b/resources/lang/pt-br/passwords.php
@@ -28,8 +28,8 @@ return [
      */
 
     'password' => 'As senhas devem ter pelo menos seis caracteres e serem idênticas.',
-    'user'     => 'Nenhum usuário foi localizado com esse endereço de e-mail.',
-    'token'    => 'Chave de redefinição de senha é inválida.',
-    'sent'     => 'O link para redefinição de senha será enviado por e-mail!',
-    'reset'    => 'Sua senha foi redefinida!',
+    'user' => 'Nenhum usuário foi localizado com esse endereço de e-mail.',
+    'token' => 'Chave de redefinição de senha é inválida.',
+    'sent' => 'O link para redefinição de senha será enviado por e-mail!',
+    'reset' => 'Sua senha foi redefinida!',
 ];
diff --git a/resources/lang/pt-br/validation.php b/resources/lang/pt-br/validation.php
index 722ac2639..be795f8ba 100644
--- a/resources/lang/pt-br/validation.php
+++ b/resources/lang/pt-br/validation.php
@@ -27,65 +27,65 @@ return [
       |
      */
 
-    'accepted'   => 'A opção deverá ser aceita.',
+    'accepted' => 'A opção deverá ser aceita.',
     'active_url' => 'A informação não é uma URL válida',
-    'after'      => 'A informação deve ser uma data superior a :date.',
-    'alpha'      => 'A informação só pode conter letras.',
+    'after' => 'A informação deve ser uma data superior a :date.',
+    'alpha' => 'A informação só pode conter letras.',
     'alpha_dash' => 'A informação só pode conter letras, números e traços',
-    'alpha_num'  => 'A informação só pode conter letras e números.',
-    'array'      => 'A informação deverá ser em ordem.',
-    'before'     => 'A informação deverá ser uma data inferior a :date.',
-    'between'    => [
+    'alpha_num' => 'A informação só pode conter letras e números.',
+    'array' => 'A informação deverá ser em ordem.',
+    'before' => 'A informação deverá ser uma data inferior a :date.',
+    'between' => [
         'numeric' => 'A informação deverá estar entre :min e :max.',
-        'string'  => 'A informação deverá estar entre :min e :max characters.',
-        'file'    => 'A informação deverá estar entre :min e :max kilobytes.',
-        'array'   => 'A informação deverá estar entre :min e :max items.',
+        'string' => 'A informação deverá estar entre :min e :max characters.',
+        'file' => 'A informação deverá estar entre :min e :max kilobytes.',
+        'array' => 'A informação deverá estar entre :min e :max items.',
     ],
-    'boolean'        => 'A informação deverá ser verdadeira ou falsa.',
-    'confirmed'      => 'A informação não está correta.',
-    'date'           => 'A informação não é uma data válida.',
-    'date_format'    => 'A informação não corresponde ao formato :format.',
-    'different'      => 'A informação :other deverá ser diferente.',
-    'digits'         => 'A informação deve ser :digits dígitos.',
+    'boolean' => 'A informação deverá ser verdadeira ou falsa.',
+    'confirmed' => 'A informação não está correta.',
+    'date' => 'A informação não é uma data válida.',
+    'date_format' => 'A informação não corresponde ao formato :format.',
+    'different' => 'A informação :other deverá ser diferente.',
+    'digits' => 'A informação deve ser :digits dígitos.',
     'digits_between' => 'A informação deve estar entre :min e :max dígitos.',
-    'email'          => 'A informação deverá ser um e-mail válido.',
-    'filled'         => 'A informação é inválida.',
-    'exists'         => 'A informação :attribute é inválida.',
-    'image'          => 'O arquivo deve ser uma imagem.',
-    'in'             => 'A informação selecionada :attribute é inválida.',
-    'integer'        => 'O informação deve ser um número inteiro.',
-    'ip'             => 'O número deve ser um endereço de IP válido.',
-    'max'            => [
+    'email' => 'A informação deverá ser um e-mail válido.',
+    'filled' => 'A informação é inválida.',
+    'exists' => 'A informação :attribute é inválida.',
+    'image' => 'O arquivo deve ser uma imagem.',
+    'in' => 'A informação selecionada :attribute é inválida.',
+    'integer' => 'O informação deve ser um número inteiro.',
+    'ip' => 'O número deve ser um endereço de IP válido.',
+    'max' => [
         'numeric' => 'O valor não pode ser maior a :max.',
-        'file'    => 'O arquivo não pode ser maior a :max kilobytes.',
-        'string'  => 'A informação não pode ser maior a :max caracteres.',
-        'array'   => 'A informação não pode ter mais do que :max itens.',
+        'file' => 'O arquivo não pode ser maior a :max kilobytes.',
+        'string' => 'A informação não pode ser maior a :max caracteres.',
+        'array' => 'A informação não pode ter mais do que :max itens.',
     ],
     'mimes' => 'O :attribute deve ser um arquivo do tipo: :values.',
-    'min'   => [
+    'min' => [
         'numeric' => 'O valor deve ser de pelo menos :min.',
-        'file'    => 'O arquivo deve ser de pelo menos :min kilobytes.',
-        'string'  => 'A informação deve ser de pelo menos :min caracteres.',
-        'array'   => 'A informação deve ter pelo menos :min itens.',
+        'file' => 'O arquivo deve ser de pelo menos :min kilobytes.',
+        'string' => 'A informação deve ser de pelo menos :min caracteres.',
+        'array' => 'A informação deve ter pelo menos :min itens.',
     ],
-    'not_in'               => 'A informação selecionada é inválida.',
-    'numeric'              => 'A informação deverá ser um número.',
-    'regex'                => 'O formato está inválido.',
-    'required'             => 'O campo é obrigatório.',
-    'required_if'          => 'O campo é obrigatório quando :other é :value.',
-    'required_with'        => 'O campo é obrigatório quando for informado os dados.',
-    'required_with_all'    => 'O campo é obrigatório quando os valores estiverem presentes.',
-    'required_without'     => 'O campo é obrigatório quando os valores não estiverem presentes',
+    'not_in' => 'A informação selecionada é inválida.',
+    'numeric' => 'A informação deverá ser um número.',
+    'regex' => 'O formato está inválido.',
+    'required' => 'O campo é obrigatório.',
+    'required_if' => 'O campo é obrigatório quando :other é :value.',
+    'required_with' => 'O campo é obrigatório quando for informado os dados.',
+    'required_with_all' => 'O campo é obrigatório quando os valores estiverem presentes.',
+    'required_without' => 'O campo é obrigatório quando os valores não estiverem presentes',
     'required_without_all' => 'O campo é obrigatório quando nenhum dos valores estiver presentes',
-    'same'                 => 'Os campos deverão estar iguais.',
-    'size'                 => [
+    'same' => 'Os campos deverão estar iguais.',
+    'size' => [
         'numeric' => 'O valor deve ser :size.',
-        'file'    => 'O arquivo deve ser :size kilobytes.',
-        'string'  => 'O campo :attribute deve ser :size caracteres.',
-        'array'   => 'O campo deve conter :size itens.',
+        'file' => 'O arquivo deve ser :size kilobytes.',
+        'string' => 'O campo :attribute deve ser :size caracteres.',
+        'array' => 'O campo deve conter :size itens.',
     ],
-    'unique'   => 'O campo já está preenchido.',
-    'url'      => 'Formato inválido.',
+    'unique' => 'O campo já está preenchido.',
+    'url' => 'Formato inválido.',
     'timezone' => 'O campo deve ser um fuso horário válido.',
     /*
       |--------------------------------------------------------------------------
diff --git a/resources/lang/pt/lang.php b/resources/lang/pt/lang.php
index 0240829e8..623f7c087 100644
--- a/resources/lang/pt/lang.php
+++ b/resources/lang/pt/lang.php
@@ -31,58 +31,58 @@ return [
       |   Error
       |--------------------------------------
      */
-    'success'                                                        => 'Sucesso',
-    'fails'                                                          => 'Falhas',
-    'alert'                                                          => 'Alerta',
-    'warning'                                                        => 'Avisos',
-    'required-error'                                                 => 'Preencha todos os campos obrigatórios',
-    'invalid'                                                        => 'Usuário ou senha incorretos',
-    'sorry_something_went_wrong'                                     => 'Desculpe, algo esta errado',
-    'were_working_on_it_and_well_get_it_fixed_as_soon_as_we_can'     => 'Estamos trabalhando para corrigir essa situação.',
+    'success' => 'Sucesso',
+    'fails' => 'Falhas',
+    'alert' => 'Alerta',
+    'warning' => 'Avisos',
+    'required-error' => 'Preencha todos os campos obrigatórios',
+    'invalid' => 'Usuário ou senha incorretos',
+    'sorry_something_went_wrong' => 'Desculpe, algo esta errado',
+    'were_working_on_it_and_well_get_it_fixed_as_soon_as_we_can' => 'Estamos trabalhando para corrigir essa situação.',
     'we_are_sorry_but_the_page_you_are_looking_for_can_not_be_found' => 'Desculpe, a página não pode ser encontrada.',
-    'go_back'                                                        => 'Voltar',
-    'the_board_is_offline'                                           => 'A página está Offline',
+    'go_back' => 'Voltar',
+    'the_board_is_offline' => 'A página está Offline',
     /*
       |--------------------------------------
       |   Login Page
       |--------------------------------------
      */
 
-    'login_to_start_your_session'        => 'Efetue o login para iniciar a sessão',
-    'login'                              => 'Login',
-    'remember'                           => 'Me lembrar',
-    'signmein'                           => 'Inscreva-se',
-    'iforgot'                            => 'Esqueci a senha',
-    'email_address'                      => 'Endereço de E-Mail',
-    'password'                           => 'Senha',
-    'woops'                              => 'Whoops!',
-    'theirisproblem'                     => 'Ocorreu um erro durante o login.',
-    'e-mail'                             => 'E-mail',
-    'reg_new_member'                     => 'Registrar uma nova associação.',
+    'login_to_start_your_session' => 'Efetue o login para iniciar a sessão',
+    'login' => 'Login',
+    'remember' => 'Me lembrar',
+    'signmein' => 'Inscreva-se',
+    'iforgot' => 'Esqueci a senha',
+    'email_address' => 'Endereço de E-Mail',
+    'password' => 'Senha',
+    'woops' => 'Whoops!',
+    'theirisproblem' => 'Ocorreu um erro durante o login.',
+    'e-mail' => 'E-mail',
+    'reg_new_member' => 'Registrar uma nova associação.',
     'this_account_is_currently_inactive' => 'Essa conta está inativa!',
     /*
       |--------------------------------------
       |   Register Page
       |--------------------------------------
      */
-    'registration'                                               => 'Cadastro',
-    'full_name'                                                  => 'Nome completo',
-    'firstname'                                                  => 'Primeiro nome',
-    'lastname'                                                   => 'Último nome',
-    'profilepicture'                                             => 'Foto de perfil',
-    'oldpassword'                                                => 'Senha antiga',
-    'newpassword'                                                => 'Nova senha',
-    'retype_password'                                            => 'Confirmação de senha',
-    'i_agree_to_the'                                             => 'Eu aceito',
-    'terms'                                                      => 'Termos',
-    'register'                                                   => 'Registro',
-    'i_already_have_a_membership'                                => 'Já possuo cadastro',
-    'see-profile1'                                               => 'Clique aqui ',
-    'see-profile2'                                               => 'Perfil',
+    'registration' => 'Cadastro',
+    'full_name' => 'Nome completo',
+    'firstname' => 'Primeiro nome',
+    'lastname' => 'Último nome',
+    'profilepicture' => 'Foto de perfil',
+    'oldpassword' => 'Senha antiga',
+    'newpassword' => 'Nova senha',
+    'retype_password' => 'Confirmação de senha',
+    'i_agree_to_the' => 'Eu aceito',
+    'terms' => 'Termos',
+    'register' => 'Registro',
+    'i_already_have_a_membership' => 'Já possuo cadastro',
+    'see-profile1' => 'Clique aqui ',
+    'see-profile2' => 'Perfil',
     'activate_your_account_click_on_Link_that_send_to_your_mail' => 'Ative sua conta ! Clique no link enviado para o seu e-mail',
-    'this_field_do_not_match_our_records'                        => 'Campo não correspondente.',
-    'we_have_e-mailed_your_password_reset_link'                  => 'Enviamos um link para redefinir a senha!',
-    "we_can't_find_a_user_with_that_e-mail_address"              => 'Nenhum usuário cadastrado com esse endereço de e-mail.',
+    'this_field_do_not_match_our_records' => 'Campo não correspondente.',
+    'we_have_e-mailed_your_password_reset_link' => 'Enviamos um link para redefinir a senha!',
+    "we_can't_find_a_user_with_that_e-mail_address" => 'Nenhum usuário cadastrado com esse endereço de e-mail.',
 
     /*
       |--------------------------------------
@@ -95,11 +95,11 @@ return [
       |   Forgot Password Page
       |--------------------------------------
      */
-    'i_know_my_password'            => 'Eu sei minha senha',
-    'recover_passord'               => 'Recuperar senha',
-    'send_password_reset_link'      => 'Enviar link para redefinir a senha',
+    'i_know_my_password' => 'Eu sei minha senha',
+    'recover_passord' => 'Recuperar senha',
+    'send_password_reset_link' => 'Enviar link para redefinir a senha',
     'enter_email_to_reset_password' => 'Digite o e-mail para redefinir a senha',
-    'link'                          => 'Link',
+    'link' => 'Link',
     /*
       |----------------------------------------------------------------------------------------
       | Emails Pages [English(en)]
@@ -116,114 +116,114 @@ return [
       |  Emails Create Page
       |--------------------------------------
      */
-    'emails'                                                                           => 'E-mails',
-    'incoming_emails'                                                                  => 'Caixa de entrada',
-    'reuired_authentication'                                                           => 'Requer autenticação',
-    'fetching_email_via_imap'                                                          => 'Buscando e-mail via IMAP',
-    'create_email'                                                                     => 'Criar E-mail',
-    'email_address'                                                                    => 'Endereço de E-mail',
-    'email_name'                                                                       => 'Nome de E-mail',
-    'help_topic'                                                                       => 'Tópico de ajuda',
-    'auto_response'                                                                    => 'Resposta automática',
-    'host_name'                                                                        => 'Nome do Host',
-    'port_number'                                                                      => 'Número da Porta',
-    'mail_box_protocol'                                                                => 'Protocolo de Caixa de E-mail',
-    'authentication_required'                                                          => 'Requer autenticação',
-    'yes'                                                                              => 'Sim',
-    'no'                                                                               => 'Não',
-    'header_spoofing'                                                                  => 'Mascarar Cabeçalho',
-    'allow_for_this_email'                                                             => 'Permitir este E-mail',
-    'imap_config'                                                                      => 'Configuração IMAP',
-    'email_information_and_settings'                                                   => 'Informações e configurações de E-mail',
-    'incoming_email_information'                                                       => 'Informações de E-mails recebidos',
-    'outgoing_email_information'                                                       => 'Informações de E-mails enviados',
-    'new_ticket_settings'                                                              => 'Configurações de novos tickets',
-    'protocol'                                                                         => 'Protocolo',
-    'fetching_protocol'                                                                => 'Protocolo de busca',
-    'transfer_protocol'                                                                => 'Protocolo de transferência',
-    'from_name'                                                                        => 'Destinatário',
-    'add_an_email'                                                                     => 'Novo E-mail',
-    'edit_an_email'                                                                    => 'Editar E-mail',
-    'disable_for_this_email_address'                                                   => 'Desabilitado para o endereço de E-mail',
-    'validate_certificates_from_tls_or_ssl_server'                                     => 'Validar Certificados do servidor TLS/SSL',
-    'authentication'                                                                   => 'Autenticação',
+    'emails' => 'E-mails',
+    'incoming_emails' => 'Caixa de entrada',
+    'reuired_authentication' => 'Requer autenticação',
+    'fetching_email_via_imap' => 'Buscando e-mail via IMAP',
+    'create_email' => 'Criar E-mail',
+    'email_address' => 'Endereço de E-mail',
+    'email_name' => 'Nome de E-mail',
+    'help_topic' => 'Tópico de ajuda',
+    'auto_response' => 'Resposta automática',
+    'host_name' => 'Nome do Host',
+    'port_number' => 'Número da Porta',
+    'mail_box_protocol' => 'Protocolo de Caixa de E-mail',
+    'authentication_required' => 'Requer autenticação',
+    'yes' => 'Sim',
+    'no' => 'Não',
+    'header_spoofing' => 'Mascarar Cabeçalho',
+    'allow_for_this_email' => 'Permitir este E-mail',
+    'imap_config' => 'Configuração IMAP',
+    'email_information_and_settings' => 'Informações e configurações de E-mail',
+    'incoming_email_information' => 'Informações de E-mails recebidos',
+    'outgoing_email_information' => 'Informações de E-mails enviados',
+    'new_ticket_settings' => 'Configurações de novos tickets',
+    'protocol' => 'Protocolo',
+    'fetching_protocol' => 'Protocolo de busca',
+    'transfer_protocol' => 'Protocolo de transferência',
+    'from_name' => 'Destinatário',
+    'add_an_email' => 'Novo E-mail',
+    'edit_an_email' => 'Editar E-mail',
+    'disable_for_this_email_address' => 'Desabilitado para o endereço de E-mail',
+    'validate_certificates_from_tls_or_ssl_server' => 'Validar Certificados do servidor TLS/SSL',
+    'authentication' => 'Autenticação',
     'incoming_email_connection_failed_please_check_email_credentials_or_imap_settings' => 'Conexão a caixa de entrada falhou! Verifique as credencias de E-mail ou as configurações IMAP',
-    'outgoing_email_connection_failed'                                                 => 'Conexão a caixa de saida falhou',
-    'you_cannot_delete_system_default_email'                                           => 'Não é possível excluir o E-mail padrão do sistema',
-    'email_deleted_sucessfully'                                                        => 'E-mail deletado com sucesso',
-    'email_can_not_delete'                                                             => 'E-mail não pode ser deletado ',
+    'outgoing_email_connection_failed' => 'Conexão a caixa de saida falhou',
+    'you_cannot_delete_system_default_email' => 'Não é possível excluir o E-mail padrão do sistema',
+    'email_deleted_sucessfully' => 'E-mail deletado com sucesso',
+    'email_can_not_delete' => 'E-mail não pode ser deletado ',
     /*
       |--------------------------------------
       |  Ban Emails Create Page
       |--------------------------------------
      */
-    'ban_lists'                        => 'Lista de bloqueio',
-    'ban_email'                        => 'E-mails bloqueados',
-    'ban_status'                       => 'Status de bloqueio',
-    'list_of_banned_emails'            => 'Lista de E-mails bloqueados',
-    'edit_banned_email'                => 'Editar um bloqueio de E-mails',
-    'create_a_banned_email'            => 'Criar um bloqueio de E-mail',
-    'email_banned_sucessfully'         => 'E-mail bloqueado com sucesso',
-    'email_can_not_ban'                => 'E-mail não pode ser bloqueado',
+    'ban_lists' => 'Lista de bloqueio',
+    'ban_email' => 'E-mails bloqueados',
+    'ban_status' => 'Status de bloqueio',
+    'list_of_banned_emails' => 'Lista de E-mails bloqueados',
+    'edit_banned_email' => 'Editar um bloqueio de E-mails',
+    'create_a_banned_email' => 'Criar um bloqueio de E-mail',
+    'email_banned_sucessfully' => 'E-mail bloqueado com sucesso',
+    'email_can_not_ban' => 'E-mail não pode ser bloqueado',
     'banned_email_updated_sucessfully' => 'E-mails bloqueados atualizados com sucesso',
-    'banned_email_not_updated'         => 'E-mails bloqueados não atualizados',
-    'banned_removed_sucessfully'       => 'Bloqueios removidos com sucesso',
+    'banned_email_not_updated' => 'E-mails bloqueados não atualizados',
+    'banned_removed_sucessfully' => 'Bloqueios removidos com sucesso',
 
     /*
       |--------------------------------------
       |  Templates Index Page
       |--------------------------------------
      */
-    'templates'                                => 'Modelos',
-    'template_set'                             => 'Conjunto de modelos',
-    'create_template'                          => 'Criar modelo',
-    'edit_template'                            => 'Editar modelo',
-    'list_of_templates_sets'                   => 'Lista de conjunto de modelos',
-    'create_set'                               => 'Criar conjunto',
-    'template_name'                            => 'Nome do modelo',
-    'template_saved_successfully'              => 'Modelo salvo com sucesso',
-    'template_updated_successfully'            => 'Modelo alterado com sucesso',
-    'in_use'                                   => 'Em uso',
-    'you_have_created_a_new_template_set'      => 'Você criou um novo conjunto de modelo',
+    'templates' => 'Modelos',
+    'template_set' => 'Conjunto de modelos',
+    'create_template' => 'Criar modelo',
+    'edit_template' => 'Editar modelo',
+    'list_of_templates_sets' => 'Lista de conjunto de modelos',
+    'create_set' => 'Criar conjunto',
+    'template_name' => 'Nome do modelo',
+    'template_saved_successfully' => 'Modelo salvo com sucesso',
+    'template_updated_successfully' => 'Modelo alterado com sucesso',
+    'in_use' => 'Em uso',
+    'you_have_created_a_new_template_set' => 'Você criou um novo conjunto de modelo',
     'you_have_successfully_activated_this_set' => 'Você ativou esse conjunto com sucesso',
-    'template_set_deleted_successfully'        => 'Conjunto de modelo deletado com sucesso',
+    'template_set_deleted_successfully' => 'Conjunto de modelo deletado com sucesso',
     //Template Description
-    'Create ticket agent'       => 'Um E-mail de notificação é enviado ao criar um novo ticket',
-    'Assign ticket'             => 'Ticket atribuído a um atendente',
-    'Create ticket'             => 'E-mail enviado ao cliente com sucesso',
-    'Check ticket'              => 'Caso o cliente queira verificar os detalhes do ticket pelo portal, pode verificar por esse link sem efetuar login no sistema',
-    'Ticket reply agent'        => 'Uma notificação é enviada por E-mail ao atendente sempre que o cliente responder o ticket',
+    'Create ticket agent' => 'Um E-mail de notificação é enviado ao criar um novo ticket',
+    'Assign ticket' => 'Ticket atribuído a um atendente',
+    'Create ticket' => 'E-mail enviado ao cliente com sucesso',
+    'Check ticket' => 'Caso o cliente queira verificar os detalhes do ticket pelo portal, pode verificar por esse link sem efetuar login no sistema',
+    'Ticket reply agent' => 'Uma notificação é enviada por E-mail ao atendente sempre que o cliente responder o ticket',
     'Registration notification' => 'Nome de usuário e senha são enviados por E-mail após o registro',
-    'Reset password'            => 'Link para redefinir senha enviado por E-mail',
-    'Error report'              => 'Relatório de erro',
-    'Ticket creation'           => 'Notificação da criação do ticket enviada para o cliente',
-    'Ticket reply'              => 'Quando um ticket é respondido pelo atendente, uma notificação é enviada tanto para o cliente quanto para o atendente',
-    'Close ticket'              => 'Ao fechar um ticket será enviado um E-mail ao cliente',
-    'Create ticket by agent'    => 'Um atendente cria um ticket para o cliente em nome do próprio cliente',
+    'Reset password' => 'Link para redefinir senha enviado por E-mail',
+    'Error report' => 'Relatório de erro',
+    'Ticket creation' => 'Notificação da criação do ticket enviada para o cliente',
+    'Ticket reply' => 'Quando um ticket é respondido pelo atendente, uma notificação é enviada tanto para o cliente quanto para o atendente',
+    'Close ticket' => 'Ao fechar um ticket será enviado um E-mail ao cliente',
+    'Create ticket by agent' => 'Um atendente cria um ticket para o cliente em nome do próprio cliente',
     /*
       |--------------------------------------
       |  Templates Create Page
       |--------------------------------------
      */
     'template_set_to_clone' => 'Modelo clonado',
-    'language'              => 'Linguagem',
+    'language' => 'Linguagem',
     /*
       |--------------------------------------
       |  Diagnostics Page
       |--------------------------------------
      */
-    'diagnostics'                => 'Diagnósticos',
-    'from'                       => 'De',
-    'to'                         => 'Para',
-    'subject'                    => 'Assunto',
-    'message'                    => 'Mensagem',
-    'send'                       => 'Enviar',
-    'choose_an_email'            => 'Escolher E-mail',
-    'email_diagnostic'           => 'Status de E-mail',
-    'send-mail-to-diagnos'       => 'Verificar configuração para saída de E-mails',
-    'message_has_been_sent'      => 'Mensagem enviada',
+    'diagnostics' => 'Diagnósticos',
+    'from' => 'De',
+    'to' => 'Para',
+    'subject' => 'Assunto',
+    'message' => 'Mensagem',
+    'send' => 'Enviar',
+    'choose_an_email' => 'Escolher E-mail',
+    'email_diagnostic' => 'Status de E-mail',
+    'send-mail-to-diagnos' => 'Verificar configuração para saída de E-mails',
+    'message_has_been_sent' => 'Mensagem enviada',
     'message_sent_from_php_mail' => 'Mensagem enviada de Php-Mail',
-    'mailer_error'               => 'Erro de envio',
+    'mailer_error' => 'Erro de envio',
     /*
       |----------------------------------------------------------------------------------------
       | Settings Pages [English(en)]
@@ -240,24 +240,24 @@ return [
       |   Company Settings Page
       |--------------------------------------
      */
-    'country-code'                 => 'Codigo',
-    'company'                      => 'Empresa',
-    'company_settings'             => 'Definições da Empresa',
-    'website'                      => 'Site',
-    'phone'                        => 'Telefone',
-    'address'                      => 'Endereço',
-    'landing'                      => 'Página de destino',
-    'offline'                      => 'Página Offline',
-    'thank'                        => 'Página de agradecimento',
-    'logo'                         => 'Logo',
-    'save'                         => 'Salvar',
-    'delete-logo'                  => 'Apagar logo',
-    'click-delete'                 => 'Clique aqui para deletar',
-    'use_logo'                     => 'Usar Logo',
+    'country-code' => 'Codigo',
+    'company' => 'Empresa',
+    'company_settings' => 'Definições da Empresa',
+    'website' => 'Site',
+    'phone' => 'Telefone',
+    'address' => 'Endereço',
+    'landing' => 'Página de destino',
+    'offline' => 'Página Offline',
+    'thank' => 'Página de agradecimento',
+    'logo' => 'Logo',
+    'save' => 'Salvar',
+    'delete-logo' => 'Apagar logo',
+    'click-delete' => 'Clique aqui para deletar',
+    'use_logo' => 'Usar Logo',
     'company_updated_successfully' => 'Empresa alterada com sucesso',
-    'company_can_not_updated'      => 'Empresa não pode ser alterada',
-    'enter-country-phone-code'     => 'Informe o código do país',
-    'country-code-required-error'  => 'É necessário o código para o número de telefone',
+    'company_can_not_updated' => 'Empresa não pode ser alterada',
+    'enter-country-phone-code' => 'Informe o código do país',
+    'country-code-required-error' => 'É necessário o código para o número de telefone',
     'incorrect-country-code-error' => 'Código do país incorreto',
     /*
       |--------------------------------------
@@ -265,167 +265,167 @@ return [
       |--------------------------------------
      */
 
-    'system'                                                     => 'Sistema',
-    'online'                                                     => 'Online',
-    'offline'                                                    => 'Offline',
-    'name/title'                                                 => 'Nome/Título',
-    'pagesize'                                                   => 'Tamanho da página',
-    'url'                                                        => 'URL',
-    'default_department'                                         => 'Departmento padrão',
-    'loglevel'                                                   => 'Nível de registro',
-    'purglog'                                                    => 'Registros apagados',
-    'nameformat'                                                 => 'Formatação do nome',
-    'timeformat'                                                 => 'Formato de hora',
-    'date'                                                       => 'Data',
-    'dateformat'                                                 => 'Formato de data',
-    'date_time'                                                  => 'Formato de data e hora',
-    'day_date_time'                                              => 'Formato de data, hora e dia',
-    'timezone'                                                   => 'Fuso horário padrão',
-    'Ticket-created-successfully'                                => 'Ticket criado com sucesso!',
-    'system_updated_successfully'                                => 'Sistema alterado com sucesso',
-    'system_can_not_updated'                                     => 'Sistema não pode ser alterado',
-    'ticket_updated_successfully'                                => 'Ticket alterado com sucesso',
-    'ticket_can_not_updated'                                     => 'Ticket não pode ser alterado',
-    'email_updated_successfully'                                 => 'E-mail alterado com sucesso',
-    'email_can_not_updated'                                      => 'E-mail não pode ser alterado',
-    'select_a_time_zone'                                         => 'Selecione o fuso horário',
-    'select_a_date_time_format'                                  => 'Selecione o formato de data',
+    'system' => 'Sistema',
+    'online' => 'Online',
+    'offline' => 'Offline',
+    'name/title' => 'Nome/Título',
+    'pagesize' => 'Tamanho da página',
+    'url' => 'URL',
+    'default_department' => 'Departmento padrão',
+    'loglevel' => 'Nível de registro',
+    'purglog' => 'Registros apagados',
+    'nameformat' => 'Formatação do nome',
+    'timeformat' => 'Formato de hora',
+    'date' => 'Data',
+    'dateformat' => 'Formato de data',
+    'date_time' => 'Formato de data e hora',
+    'day_date_time' => 'Formato de data, hora e dia',
+    'timezone' => 'Fuso horário padrão',
+    'Ticket-created-successfully' => 'Ticket criado com sucesso!',
+    'system_updated_successfully' => 'Sistema alterado com sucesso',
+    'system_can_not_updated' => 'Sistema não pode ser alterado',
+    'ticket_updated_successfully' => 'Ticket alterado com sucesso',
+    'ticket_can_not_updated' => 'Ticket não pode ser alterado',
+    'email_updated_successfully' => 'E-mail alterado com sucesso',
+    'email_can_not_updated' => 'E-mail não pode ser alterado',
+    'select_a_time_zone' => 'Selecione o fuso horário',
+    'select_a_date_time_format' => 'Selecione o formato de data',
     'Ticket-has-been-created-successfully-your-ticket-number-is' => 'Ticket criado com sucesso, número do ticket é',
-    'Please-save-this-for-future-reference'                      => 'Guarde para verificação futura',
+    'Please-save-this-for-future-reference' => 'Guarde para verificação futura',
     /*
       |--------------------------------------
       |   Email Settings Page
       |--------------------------------------
      */
-    'email'                               => 'E-mail',
-    'email-settings'                      => 'Configurações de E-mail',
-    'default_template'                    => 'Conjunto de modelo padrão:',
-    'default_system_email'                => 'Sistema de E-mail padrão:',
-    'default_alert_email'                 => 'Alerta de E-mail padrão:',
-    'admin_email'                         => 'Endereço E-mail dos administradores:',
-    'email_fetch'                         => 'Recuperação de E-mail:',
-    'enable'                              => 'Habilitado',
-    'default_MTA'                         => 'MTA padrão',
-    'fetch_auto-corn'                     => 'Fetch on auto-cron',
-    'strip_quoted_reply'                  => 'Faixa de resposta',
-    'reply_separator'                     => 'Separador de resposta',
-    'accept_all_email'                    => 'Aceitar todos os E-mails',
-    'accept_email_unknown'                => 'Aceitar E-mails de usuários desconhecidos',
-    'accept_email_collab'                 => 'Aceitar colaboradores de E-mail',
+    'email' => 'E-mail',
+    'email-settings' => 'Configurações de E-mail',
+    'default_template' => 'Conjunto de modelo padrão:',
+    'default_system_email' => 'Sistema de E-mail padrão:',
+    'default_alert_email' => 'Alerta de E-mail padrão:',
+    'admin_email' => 'Endereço E-mail dos administradores:',
+    'email_fetch' => 'Recuperação de E-mail:',
+    'enable' => 'Habilitado',
+    'default_MTA' => 'MTA padrão',
+    'fetch_auto-corn' => 'Fetch on auto-cron',
+    'strip_quoted_reply' => 'Faixa de resposta',
+    'reply_separator' => 'Separador de resposta',
+    'accept_all_email' => 'Aceitar todos os E-mails',
+    'accept_email_unknown' => 'Aceitar E-mails de usuários desconhecidos',
+    'accept_email_collab' => 'Aceitar colaboradores de E-mail',
     'automatically_and_collab_from_email' => 'Adicionar automaticamente colaboradores de campos de E-mail',
-    'default_alert_email'                 => 'Alerta padrão de E-mail',
-    'attachments'                         => 'Anexos',
-    'email_attahment_user'                => 'Anexos de E-mail do usuário',
-    'cron_notification'                   => 'Ativar notificação cron',
-    'cron'                                => 'Agenda de tarefas',
-    'cron-jobs'                           => 'Tarefas Cron',
-    'crone-url-message'                   => 'Estas são as agenda de tarefas para o seu sistema.',
-    'clipboard-copy-message'              => 'Copiado para área de transferência.',
-    'click'                               => 'Clique aqui',
-    'check-cron-set'                      => 'Pode verificar como criar agenda de tarefas em seu servidor.',
-    'notification-email'                  => 'Notificações de E-mail',
-    'click-url-copy'                      => 'Clique aqui para copiar a URL',
-    'job-scheduler-error'                 => 'Agenda de tarefas não pode ser alterada.',
-    'job-scheduler-success'               => 'Agenda de tarefas alterada com sucesso.',
+    'default_alert_email' => 'Alerta padrão de E-mail',
+    'attachments' => 'Anexos',
+    'email_attahment_user' => 'Anexos de E-mail do usuário',
+    'cron_notification' => 'Ativar notificação cron',
+    'cron' => 'Agenda de tarefas',
+    'cron-jobs' => 'Tarefas Cron',
+    'crone-url-message' => 'Estas são as agenda de tarefas para o seu sistema.',
+    'clipboard-copy-message' => 'Copiado para área de transferência.',
+    'click' => 'Clique aqui',
+    'check-cron-set' => 'Pode verificar como criar agenda de tarefas em seu servidor.',
+    'notification-email' => 'Notificações de E-mail',
+    'click-url-copy' => 'Clique aqui para copiar a URL',
+    'job-scheduler-error' => 'Agenda de tarefas não pode ser alterada.',
+    'job-scheduler-success' => 'Agenda de tarefas alterada com sucesso.',
     /*
       |--------------------------------------
       |   Ticket Settings Page
       |--------------------------------------
      */
-    'ticket'                             => 'Ticket',
-    'ticket-setting'                     => 'Configurações do Ticket',
-    'default_ticket_number_format'       => 'Formatar número padrão do Ticket',
-    'default_ticket_number_sequence'     => 'Sequencia numérica padrão do Ticket',
-    'default_status'                     => 'Status padrão',
-    'default_priority'                   => 'Prioridade padrão',
-    'default_sla'                        => 'SLA padrão',
-    'default_help_topic'                 => 'Tópico de ajuda padrão',
-    'maximum_open_tickets'               => 'Máximo de Tickets abertos',
+    'ticket' => 'Ticket',
+    'ticket-setting' => 'Configurações do Ticket',
+    'default_ticket_number_format' => 'Formatar número padrão do Ticket',
+    'default_ticket_number_sequence' => 'Sequencia numérica padrão do Ticket',
+    'default_status' => 'Status padrão',
+    'default_priority' => 'Prioridade padrão',
+    'default_sla' => 'SLA padrão',
+    'default_help_topic' => 'Tópico de ajuda padrão',
+    'maximum_open_tickets' => 'Máximo de Tickets abertos',
     'agent_collision_avoidance_duration' => 'Controle do tempo de colisão',
-    'human_verification'                 => 'Verificação manual',
-    'claim_on_response'                  => 'Solicitar resposta',
-    'assigned_tickets'                   => 'Tickets vinculados',
-    'answered_tickets'                   => 'Tickets respondidos',
-    'agent_identity_masking'             => 'Identificação do atendente',
-    'enable_HTML_ticket_thread'          => 'Habilitar guia do Ticket em HTML',
-    'allow_client_updates'               => 'Permitir atualização de cliente',
-    'lock_ticket_frequency'              => 'Bloquear tickets',
-    'only-once'                          => 'Apenas uma vez',
-    'frequently'                         => 'Frequentemente',
-    'reload-now'                         => 'Recarregar agora',
-    'ticket-lock-inactive'               => 'Você esteve inativo por muito tempo. Atualize a página.',
-    'make-system-default-mail'           => 'Configure o E-mail padrão do sistema',
-    'thread'                             => 'Guia',
+    'human_verification' => 'Verificação manual',
+    'claim_on_response' => 'Solicitar resposta',
+    'assigned_tickets' => 'Tickets vinculados',
+    'answered_tickets' => 'Tickets respondidos',
+    'agent_identity_masking' => 'Identificação do atendente',
+    'enable_HTML_ticket_thread' => 'Habilitar guia do Ticket em HTML',
+    'allow_client_updates' => 'Permitir atualização de cliente',
+    'lock_ticket_frequency' => 'Bloquear tickets',
+    'only-once' => 'Apenas uma vez',
+    'frequently' => 'Frequentemente',
+    'reload-now' => 'Recarregar agora',
+    'ticket-lock-inactive' => 'Você esteve inativo por muito tempo. Atualize a página.',
+    'make-system-default-mail' => 'Configure o E-mail padrão do sistema',
+    'thread' => 'Guia',
     /*
       |--------------------------------------
       |   Access Settings Page
       |--------------------------------------
      */
-    'access'                                           => 'Acesso',
-    'expiration_policy'                                => 'Política de troca de senha',
-    'allow_password_resets'                            => 'Permitir troca de senha',
-    'reset_token_expiration'                           => 'Trocar a chave de expiração',
-    'agent_session_timeout'                            => 'Tempo limite atingido',
-    'bind_agent_session_IP'                            => 'Vincular sessão por IP',
-    'registration_required'                            => 'Registro requerido',
+    'access' => 'Acesso',
+    'expiration_policy' => 'Política de troca de senha',
+    'allow_password_resets' => 'Permitir troca de senha',
+    'reset_token_expiration' => 'Trocar a chave de expiração',
+    'agent_session_timeout' => 'Tempo limite atingido',
+    'bind_agent_session_IP' => 'Vincular sessão por IP',
+    'registration_required' => 'Registro requerido',
     'require_registration_and_login_to_create_tickets' => 'Necessário registro e login para criar Tickets',
-    'registration_method'                              => 'Método de registro',
-    'user_session_timeout'                             => 'Tempo limite da sessão do usuário',
-    'client_quick_access'                              => 'Acesso rápido do cliente',
-    'cron'                                             => 'Cron',
-    'cron_settings'                                    => 'Configuração Cron',
-    'system-settings'                                  => 'Configuração do Sistema',
-    'settings-2'                                       => 'Configuração',
+    'registration_method' => 'Método de registro',
+    'user_session_timeout' => 'Tempo limite da sessão do usuário',
+    'client_quick_access' => 'Acesso rápido do cliente',
+    'cron' => 'Cron',
+    'cron_settings' => 'Configuração Cron',
+    'system-settings' => 'Configuração do Sistema',
+    'settings-2' => 'Configuração',
 
     /*
       |--------------------------------------
       |   Auto-Response Settings Page
       |--------------------------------------
      */
-    'auto_responce'                      => 'Resposta automática',
-    'auto_responce-settings'             => 'Configurações de resposta automática',
-    'new_ticket'                         => 'Novo Ticket',
-    'new_ticket_by_agent'                => 'Novo Ticket para atendente',
-    'new_message'                        => 'Nova mensagem',
-    'submitter'                          => 'Enviado : ',
-    'send_receipt_confirmation'          => 'Enviar confirmação de recebimento',
-    'participants'                       => 'Participantes : ',
-    'send_new_activity_notice'           => 'Enviar aviso de novas atividades',
-    'overlimit_notice'                   => 'Aviso de limite',
-    'email_attachments_to_the_user'      => 'Anexo de E-mail para o usuário',
+    'auto_responce' => 'Resposta automática',
+    'auto_responce-settings' => 'Configurações de resposta automática',
+    'new_ticket' => 'Novo Ticket',
+    'new_ticket_by_agent' => 'Novo Ticket para atendente',
+    'new_message' => 'Nova mensagem',
+    'submitter' => 'Enviado : ',
+    'send_receipt_confirmation' => 'Enviar confirmação de recebimento',
+    'participants' => 'Participantes : ',
+    'send_new_activity_notice' => 'Enviar aviso de novas atividades',
+    'overlimit_notice' => 'Aviso de limite',
+    'email_attachments_to_the_user' => 'Anexo de E-mail para o usuário',
     'auto_response_updated_successfully' => 'Resposta automática alterada com sucesso',
-    'auto_response_can_not_updated'      => 'Resposta automática não pode ser alterada',
+    'auto_response_can_not_updated' => 'Resposta automática não pode ser alterada',
 
     /*
       |--------------------------------------
       |   Alert & Notice Settings Page
       |--------------------------------------
      */
-    'disable'                                               => 'Desativar',
-    'admin_email_2'                                         => 'E-mail Administrador',
-    'alert_notices'                                         => 'Avisos & notícias',
-    'alert_notices_setitngs'                                => 'Configuração de avisos e notícias',
-    'new_ticket_alert'                                      => 'Aviso de novo Ticket',
-    'department_manager'                                    => 'Gerente de departamento',
-    'department_members'                                    => 'Membros do departamento',
-    'organization_account_manager'                          => 'Gerente de conta da Organização',
-    'new_message_alert'                                     => 'Nova mensagem de aviso',
-    'last_respondent'                                       => 'Último rementente',
-    'assigned_agent_team'                                   => 'Atribuído Atendente / Equipe',
-    'new_internal_note_alert'                               => 'Alerta de novas notas internas',
-    'ticket_assignment_alert'                               => 'Aviso de Tickets atribuídos',
-    'team_lead'                                             => 'Líder de equipe',
-    'team_members'                                          => 'Membros da equipe',
-    'ticket_transfer_alert'                                 => 'Aviso de Tickets transferidos',
-    'overdue_ticket_alert'                                  => 'Aviso de Ticket inativo',
-    'system_alerts'                                         => 'Avisos do sistema',
-    'system_errors'                                         => 'Erros do sistema',
-    'SQL_errors'                                            => 'Erros de SQL',
-    'excessive_failed_login_attempts'                       => 'Excesso de tentativas de login inválido',
-    'system_error_reports'                                  => 'Relatórios de erro do sistema',
+    'disable' => 'Desativar',
+    'admin_email_2' => 'E-mail Administrador',
+    'alert_notices' => 'Avisos & notícias',
+    'alert_notices_setitngs' => 'Configuração de avisos e notícias',
+    'new_ticket_alert' => 'Aviso de novo Ticket',
+    'department_manager' => 'Gerente de departamento',
+    'department_members' => 'Membros do departamento',
+    'organization_account_manager' => 'Gerente de conta da Organização',
+    'new_message_alert' => 'Nova mensagem de aviso',
+    'last_respondent' => 'Último rementente',
+    'assigned_agent_team' => 'Atribuído Atendente / Equipe',
+    'new_internal_note_alert' => 'Alerta de novas notas internas',
+    'ticket_assignment_alert' => 'Aviso de Tickets atribuídos',
+    'team_lead' => 'Líder de equipe',
+    'team_members' => 'Membros da equipe',
+    'ticket_transfer_alert' => 'Aviso de Tickets transferidos',
+    'overdue_ticket_alert' => 'Aviso de Ticket inativo',
+    'system_alerts' => 'Avisos do sistema',
+    'system_errors' => 'Erros do sistema',
+    'SQL_errors' => 'Erros de SQL',
+    'excessive_failed_login_attempts' => 'Excesso de tentativas de login inválido',
+    'system_error_reports' => 'Relatórios de erro do sistema',
     'Send_app_crash_reports_to_help_Ladybird_improve_Faveo' => 'Enviar relatórios de falha para ajudar a melhorar o aplicativo Faveo',
-    'alert_&_notices_updated_successfully'                  => 'Avisos & notícias alterados com sucesso',
-    'alert_&_notices_can_not_updated'                       => 'Avisos & notícias não podem ser alterados',
+    'alert_&_notices_updated_successfully' => 'Avisos & notícias alterados com sucesso',
+    'alert_&_notices_can_not_updated' => 'Avisos & notícias não podem ser alterados',
 
     /*
       |-----------------------------------------------
@@ -433,44 +433,44 @@ return [
       |-----------------------------------------------
      */
     'current_ratings' => 'Avaliações',
-    'edit_ratings'    => 'Editar avaliações',
+    'edit_ratings' => 'Editar avaliações',
 
     /*
       |------------------------------------------------
       | Language page
       |------------------------------------------------
      */
-    'language-settings'  => 'Configurações de linguagem',
-    'iso-code'           => 'ISO-CODE',
-    'download'           => 'Download',
-    'upload_file'        => 'Upload de arquivos',
-    'enter_iso-code'     => 'Informe o iso-code',
-    'eg.'                => 'Exemplo',
-    'for'                => 'Para',
-    'english'            => 'Inglês',
-    'language-name'      => 'Nome da linguagem',
-    'file'               => 'Arquivo',
-    'read-more'          => 'Leia mais.',
-    'enable_lang'        => 'Ativar.',
-    'add-lang-package'   => 'Adicionar novo pacote de linguagem',
-    'package_exist'      => 'O pacote já existe.',
-    'iso-code-error'     => 'Iso-code esta errado. Informe um iso-code correto.',
-    'zipp-error'         => 'Erro no arquivo Zip. Ele deve conter apenas arquivos php.',
-    'upload-success'     => 'Carregado com sucesso.',
-    'file-error'         => 'Erro no arquivo ou arquivo inválido.',
-    'delete-success'     => 'Pacote de linguagem deletado com sucesso.',
+    'language-settings' => 'Configurações de linguagem',
+    'iso-code' => 'ISO-CODE',
+    'download' => 'Download',
+    'upload_file' => 'Upload de arquivos',
+    'enter_iso-code' => 'Informe o iso-code',
+    'eg.' => 'Exemplo',
+    'for' => 'Para',
+    'english' => 'Inglês',
+    'language-name' => 'Nome da linguagem',
+    'file' => 'Arquivo',
+    'read-more' => 'Leia mais.',
+    'enable_lang' => 'Ativar.',
+    'add-lang-package' => 'Adicionar novo pacote de linguagem',
+    'package_exist' => 'O pacote já existe.',
+    'iso-code-error' => 'Iso-code esta errado. Informe um iso-code correto.',
+    'zipp-error' => 'Erro no arquivo Zip. Ele deve conter apenas arquivos php.',
+    'upload-success' => 'Carregado com sucesso.',
+    'file-error' => 'Erro no arquivo ou arquivo inválido.',
+    'delete-success' => 'Pacote de linguagem deletado com sucesso.',
     'lang-doesnot-exist' => 'Pacote de linguagem não existe.',
-    'active-lang-error'  => 'Pacote de linguagem não pode ser excluído quando esta ativo.',
-    'language-error'     => 'Pacote de linguagem não encontrado.',
+    'active-lang-error' => 'Pacote de linguagem não pode ser excluído quando esta ativo.',
+    'language-error' => 'Pacote de linguagem não encontrado.',
 
     /*
       |--------------------------------------
       | Plugin Settings
       |--------------------------------------
      */
-    'add_plugin'   => 'Adicionar Plugin',
-    'plugins'      => 'Plugins',
-    'upload'       => 'Upload',
+    'add_plugin' => 'Adicionar Plugin',
+    'plugins' => 'Plugins',
+    'upload' => 'Upload',
     'plugins-list' => 'Lista de plugins',
     /*
       |----------------------------------------------------------------------------------------
@@ -488,115 +488,115 @@ return [
       |  Help Topic index Page
       |--------------------------------------
      */
-    'help_topics'       => 'Tópicos de ajuda',
-    'topic'             => 'Tópico',
-    'type'              => 'Tipo',
-    'priority'          => 'Prioridade',
-    'last_updated'      => 'Última atualização',
+    'help_topics' => 'Tópicos de ajuda',
+    'topic' => 'Tópico',
+    'type' => 'Tipo',
+    'priority' => 'Prioridade',
+    'last_updated' => 'Última atualização',
     'create_help_topic' => 'Criar tópico de ajuda',
-    'action'            => 'Ação',
+    'action' => 'Ação',
     /*
       |--------------------------------------
       |  Help Topic Create Page
       |--------------------------------------
      */
-    'active'                                => 'Ativo',
-    'disabled'                              => 'Desativar',
-    'public'                                => 'Público',
-    'private'                               => 'Privado',
-    'parent_topic'                          => 'Tópico principal',
-    'Custom_form'                           => 'Formulário personalizado',
-    'SLA_plan'                              => 'Plano SLA',
-    'sla-plans'                             => 'Planos SLA',
-    'auto_assign'                           => 'Atribuição automática',
-    'auto_respons'                          => 'Resposta automática',
-    'ticket_number_format'                  => 'Formato número ticket',
-    'system_default'                        => 'Sistema padrão',
-    'custom'                                => 'Personalizar',
-    'internal_notes'                        => 'Notas internas',
-    'select_a_parent_topic'                 => 'Selecione tópico principal',
-    'custom_form'                           => 'Formulário personalizado',
-    'select_a_form'                         => 'Selecionar um formulário',
-    'select_a_department'                   => 'Selecionar um departamento',
-    'departments'                           => 'Departmentos',
-    'select_a_priority'                     => 'Selecionar prioridade',
-    'priorities'                            => 'Prioridades',
-    'select_a_sla_plan'                     => 'Selecione um plano SLA',
-    'sla_plans'                             => 'Planos SLA',
-    'select_an_agent'                       => 'Selecione um atendente',
-    'helptopic_created_successfully'        => 'Tópico de ajuda criado com sucesso',
-    'helptopic_can_not_create'              => 'Tópico de ajuda não pode ser criado',
-    'helptopic_updated_successfully'        => 'Tópico de ajuda alterado com sucesso',
-    'helptopic_can_not_update'              => 'Tópico de ajude não pode ser alterado',
-    'you_cannot_delete_default_department'  => 'Você não pode deletar o departamento padrão',
+    'active' => 'Ativo',
+    'disabled' => 'Desativar',
+    'public' => 'Público',
+    'private' => 'Privado',
+    'parent_topic' => 'Tópico principal',
+    'Custom_form' => 'Formulário personalizado',
+    'SLA_plan' => 'Plano SLA',
+    'sla-plans' => 'Planos SLA',
+    'auto_assign' => 'Atribuição automática',
+    'auto_respons' => 'Resposta automática',
+    'ticket_number_format' => 'Formato número ticket',
+    'system_default' => 'Sistema padrão',
+    'custom' => 'Personalizar',
+    'internal_notes' => 'Notas internas',
+    'select_a_parent_topic' => 'Selecione tópico principal',
+    'custom_form' => 'Formulário personalizado',
+    'select_a_form' => 'Selecionar um formulário',
+    'select_a_department' => 'Selecionar um departamento',
+    'departments' => 'Departmentos',
+    'select_a_priority' => 'Selecionar prioridade',
+    'priorities' => 'Prioridades',
+    'select_a_sla_plan' => 'Selecione um plano SLA',
+    'sla_plans' => 'Planos SLA',
+    'select_an_agent' => 'Selecione um atendente',
+    'helptopic_created_successfully' => 'Tópico de ajuda criado com sucesso',
+    'helptopic_can_not_create' => 'Tópico de ajuda não pode ser criado',
+    'helptopic_updated_successfully' => 'Tópico de ajuda alterado com sucesso',
+    'helptopic_can_not_update' => 'Tópico de ajude não pode ser alterado',
+    'you_cannot_delete_default_department' => 'Você não pode deletar o departamento padrão',
     'have_been_moved_to_default_help_topic' => 'Movido para o tópico de ajuda padrão',
-    'helptopic_deleted_successfully'        => 'Tópico de ajuda deletado com sucesso',
-    'make-default-helptopic'                => 'Definir tópico de ajuda como padrão',
+    'helptopic_deleted_successfully' => 'Tópico de ajuda deletado com sucesso',
+    'make-default-helptopic' => 'Definir tópico de ajuda como padrão',
     /*
       |--------------------------------------
       |  SLA plan Index Page
       |--------------------------------------
      */
-    'sla_plans'    => 'SLA Plans',
-    'create_SLA'   => 'Create a SLA',
+    'sla_plans' => 'SLA Plans',
+    'create_SLA' => 'Create a SLA',
     'grace_period' => 'Grace Period',
-    'added_date'   => 'Added Date',
+    'added_date' => 'Added Date',
     /*
       |--------------------------------------
       |  SLA plan Create Page
       |--------------------------------------
      */
-    'transient'                                            => 'Transient',
-    'ticket_overdue_alert'                                 => 'Ticket Overdue Alerts',
-    'sla_plan_created_successfully'                        => 'SLA Plan Created Successfully',
-    'sla_plan_can_not_create'                              => 'SLA Plan can not Create',
-    'sla_plan_updated_successfully'                        => 'SLA Plan Updated Successfully',
-    'sla_plan_can_not_update'                              => 'SLA Plan can not Update',
-    'you_cannot_delete_default_department'                 => 'You cannot delete default department',
-    'have_been_moved_to_default_sla'                       => 'have been moved to default SLA',
+    'transient' => 'Transient',
+    'ticket_overdue_alert' => 'Ticket Overdue Alerts',
+    'sla_plan_created_successfully' => 'SLA Plan Created Successfully',
+    'sla_plan_can_not_create' => 'SLA Plan can not Create',
+    'sla_plan_updated_successfully' => 'SLA Plan Updated Successfully',
+    'sla_plan_can_not_update' => 'SLA Plan can not Update',
+    'you_cannot_delete_default_department' => 'You cannot delete default department',
+    'have_been_moved_to_default_sla' => 'have been moved to default SLA',
     'associated_department_have_been_moved_to_default_sla' => 'Associated department have been moved to default SLA',
     'associated_help_topic_have_been_moved_to_default_sla' => 'Associated Help Topic have been moved to default SLA',
-    'sla_plan_deleted_successfully'                        => 'SLA Plan Deleted Successfully',
-    'sla_plan_can_not_delete'                              => 'SLA Plan can not Delete',
-    'make-default-sla'                                     => 'Make system\'s default SLA plan',
+    'sla_plan_deleted_successfully' => 'SLA Plan Deleted Successfully',
+    'sla_plan_can_not_delete' => 'SLA Plan can not Delete',
+    'make-default-sla' => 'Make system\'s default SLA plan',
     /*
       |--------------------------------------
       |  Work Flow
       |--------------------------------------
      */
-    'workflow'                      => 'Fluxo de trabalho',
-    'ticket_workflow'               => 'Fluxo de Ticket',
-    'create_workflow'               => 'Criar fluxo de trabalho',
-    'edit_workflow'                 => 'Editar fluxo de trabalho',
-    'updated'                       => 'Atualizado',
-    'target'                        => 'Destino',
-    'target_channel'                => 'Canal de destino',
-    'execution_order'               => 'Execution Order',
-    'target_channel'                => 'Canal de destino',
-    'workflow_rules'                => 'Regras de fluxo de trabalho',
-    'workflow_action'               => 'Ações fluxo de trabalho',
-    'rules'                         => 'Regras',
-    'order'                         => 'Ordem',
-    'condition'                     => 'Condição',
-    'statement'                     => 'Declaração',
-    'select_a_channel'              => 'Selecionar um canal',
-    'body'                          => 'Corpo',
-    'select_one'                    => 'Selecione um',
-    'equal_to'                      => 'Igual a',
-    'not_equal_to'                  => 'Não é igual a',
-    'contains'                      => 'Contém',
-    'does_not_contain'              => 'Não contém',
-    'starts_with'                   => 'Começa com',
-    'ends_with'                     => 'Termina com',
-    'select_an_action'              => 'Selecione uma ação',
-    'reject_ticket'                 => 'Rejeitar Ticket',
-    'set_department'                => 'Definir Departamento',
-    'set_priority'                  => 'Definir Prioridade',
-    'set_sla_plan'                  => 'Definir plano SLA',
-    'assign_team'                   => 'Atribuir à equipe',
-    'assign_agent'                  => 'Atribuir ao atendente',
-    'set_help_topic'                => 'Definir tópico de ajuda',
-    'set_ticket_status'             => 'Definir Status do Ticket',
+    'workflow' => 'Fluxo de trabalho',
+    'ticket_workflow' => 'Fluxo de Ticket',
+    'create_workflow' => 'Criar fluxo de trabalho',
+    'edit_workflow' => 'Editar fluxo de trabalho',
+    'updated' => 'Atualizado',
+    'target' => 'Destino',
+    'target_channel' => 'Canal de destino',
+    'execution_order' => 'Execution Order',
+    'target_channel' => 'Canal de destino',
+    'workflow_rules' => 'Regras de fluxo de trabalho',
+    'workflow_action' => 'Ações fluxo de trabalho',
+    'rules' => 'Regras',
+    'order' => 'Ordem',
+    'condition' => 'Condição',
+    'statement' => 'Declaração',
+    'select_a_channel' => 'Selecionar um canal',
+    'body' => 'Corpo',
+    'select_one' => 'Selecione um',
+    'equal_to' => 'Igual a',
+    'not_equal_to' => 'Não é igual a',
+    'contains' => 'Contém',
+    'does_not_contain' => 'Não contém',
+    'starts_with' => 'Começa com',
+    'ends_with' => 'Termina com',
+    'select_an_action' => 'Selecione uma ação',
+    'reject_ticket' => 'Rejeitar Ticket',
+    'set_department' => 'Definir Departamento',
+    'set_priority' => 'Definir Prioridade',
+    'set_sla_plan' => 'Definir plano SLA',
+    'assign_team' => 'Atribuir à equipe',
+    'assign_agent' => 'Atribuir ao atendente',
+    'set_help_topic' => 'Definir tópico de ajuda',
+    'set_ticket_status' => 'Definir Status do Ticket',
     'workflow_created_successfully' => 'Fluxo de trabalho criado com sucesso',
     'workflow_updated_successfully' => 'Fluxo de trabalho alterado com sucesso',
     'workflow_deleted_successfully' => 'Fluxo de trabalho deletado com sucesso',
@@ -606,56 +606,56 @@ return [
       |  Form Create Page
       |--------------------------------------
      */
-    'title'                                 => 'Título',
-    'instruction'                           => 'Instrução',
-    'label'                                 => 'Rótulo',
-    'visibility'                            => 'Visibilidade',
-    'variable'                              => 'Variável',
-    'create_form'                           => 'Criar formulário',
-    'forms'                                 => 'Formulários',
-    'form_name'                             => 'Nome do formulário',
-    'view_this_form'                        => 'Ver este formulário',
-    'delete_from'                           => 'Deletar formulário',
-    'are_you_sure_you_want_to_delete'       => 'Tem certeza que deseja excluir',
-    'close'                                 => 'Fechar',
-    'instructions'                          => 'Instruções',
-    'instructions_on_creating_form'         => "Para selecionar o tipo do campo que deseja adicionar no fomulário clique em 'tipo'. Não esqueça de definir as opções do campo selecionado, checkbox ou radio..Separe cada opção por uma vírgula. Depois de concluir a criação do formulário, você pode salvar clicando no botão salvar formulário",
-    'form_properties'                       => 'Propriedades do formulário',
-    'adding_fields'                         => 'Adicionar campos',
+    'title' => 'Título',
+    'instruction' => 'Instrução',
+    'label' => 'Rótulo',
+    'visibility' => 'Visibilidade',
+    'variable' => 'Variável',
+    'create_form' => 'Criar formulário',
+    'forms' => 'Formulários',
+    'form_name' => 'Nome do formulário',
+    'view_this_form' => 'Ver este formulário',
+    'delete_from' => 'Deletar formulário',
+    'are_you_sure_you_want_to_delete' => 'Tem certeza que deseja excluir',
+    'close' => 'Fechar',
+    'instructions' => 'Instruções',
+    'instructions_on_creating_form' => "Para selecionar o tipo do campo que deseja adicionar no fomulário clique em 'tipo'. Não esqueça de definir as opções do campo selecionado, checkbox ou radio..Separe cada opção por uma vírgula. Depois de concluir a criação do formulário, você pode salvar clicando no botão salvar formulário",
+    'form_properties' => 'Propriedades do formulário',
+    'adding_fields' => 'Adicionar campos',
     'click_add_fields_button_to_add_fields' => "Clique em <b>'Adicionar campos'</b> para adicionar campos",
-    'add_fields'                            => 'Adicionar campos',
-    'save_form'                             => 'Salvar formulário',
-    'label'                                 => 'Rótulo',
-    'name'                                  => 'Nome',
-    'type'                                  => 'Tipo',
-    'values(selected_fields)'               => 'Valores(Selected Fields)',
-    'required'                              => 'Required',
-    'Action'                                => 'Ação',
-    'remove'                                => 'Remover',
-    'form_deleted_successfully'             => 'Formulário deletado com sucesso',
-    'successfully_created_form'             => 'Formulário criado com sucesso',
-    'please_fill_form_name'                 => 'Preencha o nome do formulário',
-    'category_inserted_successfully'        => 'Categoria incluída com sucesso',
-    'category_not_inserted'                 => 'Categoria não incluída',
-    'category_updated_successfully'         => 'Categoria alterada com sucesso',
-    'category_not_updated'                  => 'Categoria não alterada',
-    'category_deleted_successfully'         => 'Categoria deletada com sucesso',
-    'category_not_deleted'                  => 'Categoria não deletada',
-    'article_inserted_successfully'         => 'Artigo incluído com sucesso',
-    'article_not_inserted'                  => 'Artigo não incluído',
-    'article_updated_successfully'          => 'Artigo alterado com sucesso',
-    'article_not_updated'                   => 'Artigo não alterado',
-    'article_deleted_successfully'          => 'Artigo deletado com sucesso',
-    'article_not_deleted'                   => 'Artigo não deletado',
-    'article_can_not_deleted'               => 'Artigo não pode ser deletado',
-    'page_created_successfully'             => 'Página criada com sucesso',
-    'your_page_updated_successfully'        => 'Sua página foi atualizada com sucesso',
-    'page_deleted_successfully'             => 'Página deletada com sucesso',
-    'settings_updated_successfully'         => 'Configurações alteradas com sucesso',
-    'settings_can_not_updated'              => 'Configurações não podem ser alteradas',
-    'can_not_process'                       => 'Não é possível processar',
-    'comment_published'                     => 'Comentário publicado',
-    'comment_deleted'                       => 'Comentário deletedo',
+    'add_fields' => 'Adicionar campos',
+    'save_form' => 'Salvar formulário',
+    'label' => 'Rótulo',
+    'name' => 'Nome',
+    'type' => 'Tipo',
+    'values(selected_fields)' => 'Valores(Selected Fields)',
+    'required' => 'Required',
+    'Action' => 'Ação',
+    'remove' => 'Remover',
+    'form_deleted_successfully' => 'Formulário deletado com sucesso',
+    'successfully_created_form' => 'Formulário criado com sucesso',
+    'please_fill_form_name' => 'Preencha o nome do formulário',
+    'category_inserted_successfully' => 'Categoria incluída com sucesso',
+    'category_not_inserted' => 'Categoria não incluída',
+    'category_updated_successfully' => 'Categoria alterada com sucesso',
+    'category_not_updated' => 'Categoria não alterada',
+    'category_deleted_successfully' => 'Categoria deletada com sucesso',
+    'category_not_deleted' => 'Categoria não deletada',
+    'article_inserted_successfully' => 'Artigo incluído com sucesso',
+    'article_not_inserted' => 'Artigo não incluído',
+    'article_updated_successfully' => 'Artigo alterado com sucesso',
+    'article_not_updated' => 'Artigo não alterado',
+    'article_deleted_successfully' => 'Artigo deletado com sucesso',
+    'article_not_deleted' => 'Artigo não deletado',
+    'article_can_not_deleted' => 'Artigo não pode ser deletado',
+    'page_created_successfully' => 'Página criada com sucesso',
+    'your_page_updated_successfully' => 'Sua página foi atualizada com sucesso',
+    'page_deleted_successfully' => 'Página deletada com sucesso',
+    'settings_updated_successfully' => 'Configurações alteradas com sucesso',
+    'settings_can_not_updated' => 'Configurações não podem ser alteradas',
+    'can_not_process' => 'Não é possível processar',
+    'comment_published' => 'Comentário publicado',
+    'comment_deleted' => 'Comentário deletedo',
     /*
       |----------------------------------------------------------------------------------------
       | Theme Pages [English(en)]
@@ -672,7 +672,7 @@ return [
       |  Footer Pages
       |--------------------------------------
      */
-    'footer'  => 'Rodapé',
+    'footer' => 'Rodapé',
     'footer1' => 'Rodapé1',
     'footer2' => 'Rodapé2',
     'footer3' => 'Rodapé3',
@@ -682,13 +682,13 @@ return [
       |  Custom alert box
       |--------------------------------------
      */
-    'ok'             => 'Ok',
-    'cancel'         => 'Cancelar',
-    'select-ticket'  => 'Selecione os tickets.',
-    'confirm'        => 'Tem certeza?',
+    'ok' => 'Ok',
+    'cancel' => 'Cancelar',
+    'select-ticket' => 'Selecione os tickets.',
+    'confirm' => 'Tem certeza?',
     'delete-tickets' => 'Deletar Tickets',
-    'close-tickets'  => 'Fechar Tickets',
-    'open-tickets'   => 'Abrir Tickets',
+    'close-tickets' => 'Fechar Tickets',
+    'open-tickets' => 'Abrir Tickets',
 
     /*
       |----------------------------------------------------------------------------------------
@@ -700,160 +700,160 @@ return [
       | customize your views to better match your application.
       |
      */
-    'are_you_sure'       => 'Tem certeza',
-    'staffs'             => 'Funcionários',
-    'name'               => 'Nome',
-    'user_name'          => 'Nome do usuário',
-    'status'             => 'Status',
-    'group'              => 'Grupo',
-    'department'         => 'Departamento',
-    'created'            => 'Criado',
-    'lastlogin'          => 'Último login',
-    'createagent'        => 'Criar um atendente',
-    'delete'             => 'Deletar',
-    'agents'             => 'Atendentes',
-    'create'             => 'Criar',
-    'edit'               => 'Editar',
-    'departments'        => 'Departamentos',
-    'groups'             => 'Grupos',
+    'are_you_sure' => 'Tem certeza',
+    'staffs' => 'Funcionários',
+    'name' => 'Nome',
+    'user_name' => 'Nome do usuário',
+    'status' => 'Status',
+    'group' => 'Grupo',
+    'department' => 'Departamento',
+    'created' => 'Criado',
+    'lastlogin' => 'Último login',
+    'createagent' => 'Criar um atendente',
+    'delete' => 'Deletar',
+    'agents' => 'Atendentes',
+    'create' => 'Criar',
+    'edit' => 'Editar',
+    'departments' => 'Departamentos',
+    'groups' => 'Grupos',
     'select_a_time_zone' => 'Selecione um fuso horário',
-    'time_zones'         => 'Fuso horários',
+    'time_zones' => 'Fuso horários',
     /*
       |--------------------------------------
       |  Staff Create Page
       |--------------------------------------
      */
-    'create_agent'                            => 'Criar atendente',
-    'first_name'                              => 'Nome',
-    'last_name'                               => 'Sobrenome',
-    'mobile_number'                           => 'Número celular',
-    'agent_signature'                         => 'Assinatura atendente',
-    'account_status_setting'                  => 'Configurações & Status da conta',
-    'account_type'                            => 'Tipo da conta',
-    'admin'                                   => 'Administrador',
-    'agent'                                   => 'Atendente',
-    'account_status'                          => 'Status da conta',
-    'locked'                                  => 'Bloqueado',
-    'assigned_group'                          => 'Atribuir ao grupo',
-    'primary_department'                      => 'Departamento primário',
-    'agent_time_zone'                         => 'Fuso horário do atendente',
-    'day_light_saving'                        => 'Horário de verão',
-    'limit_access'                            => 'Limite de acesso',
-    'directory_listing'                       => 'Lista de diretórios',
-    'vocation_mode'                           => 'Função',
-    'assigned_team'                           => 'Atribuir a equipe',
+    'create_agent' => 'Criar atendente',
+    'first_name' => 'Nome',
+    'last_name' => 'Sobrenome',
+    'mobile_number' => 'Número celular',
+    'agent_signature' => 'Assinatura atendente',
+    'account_status_setting' => 'Configurações & Status da conta',
+    'account_type' => 'Tipo da conta',
+    'admin' => 'Administrador',
+    'agent' => 'Atendente',
+    'account_status' => 'Status da conta',
+    'locked' => 'Bloqueado',
+    'assigned_group' => 'Atribuir ao grupo',
+    'primary_department' => 'Departamento primário',
+    'agent_time_zone' => 'Fuso horário do atendente',
+    'day_light_saving' => 'Horário de verão',
+    'limit_access' => 'Limite de acesso',
+    'directory_listing' => 'Lista de diretórios',
+    'vocation_mode' => 'Função',
+    'assigned_team' => 'Atribuir a equipe',
     'agent_send_mail_error_on_agent_creation' => 'Ocorreu um erro ao enviar o E-mail. Verifique as configurações do e-mail e tente novamente.',
-    'agent_creation_success'                  => 'Atentende criado com sucesso',
-    'failed_to_create_agent'                  => 'Criação do atendente falhou',
-    'failed_to_edit_agent'                    => 'Edição do atendente falhou',
-    'agent_updated_sucessfully'               => 'Atendente alterado com sucesso',
-    'unable_to_update_agent'                  => 'Não é possível alterar o atendente',
-    'agent_deleted_sucessfully'               => 'Atendente deletado com sucesso',
-    'this_staff_is_related_to_some_tickets'   => 'Este funcionário esta relacionado a alguns tickets',
-    'list_of_agents'                          => 'Lista de atendentes',
-    'create_an_agent'                         => 'Criar um atendente',
-    'edit_an_agent'                           => 'Editar um atendente',
+    'agent_creation_success' => 'Atentende criado com sucesso',
+    'failed_to_create_agent' => 'Criação do atendente falhou',
+    'failed_to_edit_agent' => 'Edição do atendente falhou',
+    'agent_updated_sucessfully' => 'Atendente alterado com sucesso',
+    'unable_to_update_agent' => 'Não é possível alterar o atendente',
+    'agent_deleted_sucessfully' => 'Atendente deletado com sucesso',
+    'this_staff_is_related_to_some_tickets' => 'Este funcionário esta relacionado a alguns tickets',
+    'list_of_agents' => 'Lista de atendentes',
+    'create_an_agent' => 'Criar um atendente',
+    'edit_an_agent' => 'Editar um atendente',
 
     /*
       |--------------------------------------
       |  Department Create Page
       |--------------------------------------
      */
-    'create_department'                                => 'Criar departamento',
-    'manager'                                          => 'Gerenciar',
-    'ticket_assignment'                                => 'Atribuir Ticket',
+    'create_department' => 'Criar departamento',
+    'manager' => 'Gerenciar',
+    'ticket_assignment' => 'Atribuir Ticket',
     'restrict_ticket_assignment_to_department_members' => 'Atribuição de tickets restrita a membros do departamento',
-    'outgoing_emails'                                  => 'E-mails enviados',
-    'outgoing_email'                                   => 'E-mails enviados',
-    'template_set'                                     => 'Conjunto de modelo',
-    'auto_responding_settings'                         => 'Configurações de resposta automática',
-    'disable_for_this_department'                      => 'Desabilitado para esse departamento',
-    'auto_response_email'                              => 'E-mail automático',
-    'recipient'                                        => 'Destinatário',
-    'group_access'                                     => 'Grupo de acesso',
-    'department_signature'                             => 'Assinatura do departamento',
-    'list_of_departments'                              => 'Lista de departamentos',
-    'create_a_department'                              => 'Criar um departamento',
-    'outgoing_email_settings'                          => 'Configurações de saída de e-mails',
-    'edit_department'                                  => 'Editar departamento',
-    'select_a_sla'                                     => 'Selecionar um SLA',
-    'select_a_manager'                                 => 'Selecionar um gerente',
-    'department_created_sucessfully'                   => 'Departamento criado com sucesso',
-    'failed_to_create_department'                      => 'Erro ao criar departamento',
-    'department_updated_sucessfully'                   => 'Departamento alterado com sucesso',
-    'department_not_updated'                           => 'Departamento não alterado',
-    'you_cannot_delete_default_department'             => 'Você não pode deletar o departamento padrão',
-    'have_been_moved_to_default_department'            => 'Movido para o departamento padrão',
-    'the_associated_helptopic_has_been_deactivated'    => 'O tópico de ajuda associado foi desativado',
-    'department_deleted_sucessfully'                   => 'Departamento deletado com sucesso',
-    'department_can_not_delete'                        => 'Departamento não pode ser deletado',
-    'make-default-department'                          => 'Criar departamento padrão',
+    'outgoing_emails' => 'E-mails enviados',
+    'outgoing_email' => 'E-mails enviados',
+    'template_set' => 'Conjunto de modelo',
+    'auto_responding_settings' => 'Configurações de resposta automática',
+    'disable_for_this_department' => 'Desabilitado para esse departamento',
+    'auto_response_email' => 'E-mail automático',
+    'recipient' => 'Destinatário',
+    'group_access' => 'Grupo de acesso',
+    'department_signature' => 'Assinatura do departamento',
+    'list_of_departments' => 'Lista de departamentos',
+    'create_a_department' => 'Criar um departamento',
+    'outgoing_email_settings' => 'Configurações de saída de e-mails',
+    'edit_department' => 'Editar departamento',
+    'select_a_sla' => 'Selecionar um SLA',
+    'select_a_manager' => 'Selecionar um gerente',
+    'department_created_sucessfully' => 'Departamento criado com sucesso',
+    'failed_to_create_department' => 'Erro ao criar departamento',
+    'department_updated_sucessfully' => 'Departamento alterado com sucesso',
+    'department_not_updated' => 'Departamento não alterado',
+    'you_cannot_delete_default_department' => 'Você não pode deletar o departamento padrão',
+    'have_been_moved_to_default_department' => 'Movido para o departamento padrão',
+    'the_associated_helptopic_has_been_deactivated' => 'O tópico de ajuda associado foi desativado',
+    'department_deleted_sucessfully' => 'Departamento deletado com sucesso',
+    'department_can_not_delete' => 'Departamento não pode ser deletado',
+    'make-default-department' => 'Criar departamento padrão',
     /*
       |--------------------------------------
       |  Team Create Page
       |--------------------------------------
      */
-    'create_team'                => 'Criar equipe',
-    'team_lead'                  => 'Líder de equipe',
-    'assignment_alert'           => 'Aviso de atribuição',
-    'disable_for_this_team'      => 'Desativar para essa equipe',
-    'teams'                      => 'Equipes',
-    'list_of_teams'              => 'Lista de equipes',
-    'create_a_team'              => 'Criar uma equipe',
-    'edit_a_team'                => 'Editar uma equipe',
+    'create_team' => 'Criar equipe',
+    'team_lead' => 'Líder de equipe',
+    'assignment_alert' => 'Aviso de atribuição',
+    'disable_for_this_team' => 'Desativar para essa equipe',
+    'teams' => 'Equipes',
+    'list_of_teams' => 'Lista de equipes',
+    'create_a_team' => 'Criar uma equipe',
+    'edit_a_team' => 'Editar uma equipe',
     'teams_created_successfully' => 'Equipes',
-    'teams_can_not_create'       => 'Equipes não podem ser criadas',
+    'teams_can_not_create' => 'Equipes não podem ser criadas',
     'teams_updated_successfully' => 'Equipes alteradas com sucesso',
-    'teams_can_not_update'       => 'Equipes não podem ser alteradas',
+    'teams_can_not_update' => 'Equipes não podem ser alteradas',
     'teams_deleted_successfully' => 'Equipes deletadas com sucesso',
-    'teams_can_not_delete'       => 'Equipes não podem ser deletadas',
-    'select_a_team'              => 'Selecione uma equipe',
-    'select_a_team_lead'         => 'Selecione um líder de equipe',
-    'members'                    => 'Membros',
+    'teams_can_not_delete' => 'Equipes não podem ser deletadas',
+    'select_a_team' => 'Selecione uma equipe',
+    'select_a_team_lead' => 'Selecione um líder de equipe',
+    'members' => 'Membros',
     /*
       |--------------------------------------
       |  Group Create Page
       |--------------------------------------
      */
-    'create_group'                                                                           => 'Criar um grupo',
-    'goups'                                                                                  => 'Grupos',
-    'can_create_ticket'                                                                      => 'Criar ticket',
-    'can_edit_ticket'                                                                        => 'Editar ticket',
-    'can_post_ticket'                                                                        => 'Enviar Ticket',
-    'can_close_ticket'                                                                       => 'Fechar ticket ',
-    'can_assign_ticket'                                                                      => 'Atribuir ticket',
-    'can_transfer_ticket'                                                                    => 'Transferir ticket',
-    'can_delete_ticket'                                                                      => 'Deletar ticket',
-    'can_ban_emails'                                                                         => 'Bloquear emails',
-    'can_manage_premade'                                                                     => 'Gerenciar produção',
-    'can_manage_FAQ'                                                                         => 'Gerenciar FAQ',
-    'can_view_agent_stats'                                                                   => 'Pode ver desempenho de atendentes',
-    'department_access'                                                                      => 'Acesso ao departamento',
-    'admin_notes'                                                                            => 'Notas administrativas',
-    'group_members'                                                                          => 'Membros do grupo',
-    'group_name'                                                                             => 'Nome do grupo',
-    'select_a_group'                                                                         => 'Selecione um grupo',
-    'create_a_group'                                                                         => 'Criar um grupo',
-    'edit_a_group'                                                                           => 'Editar um grupo',
-    'group_created_successfully'                                                             => 'Grupo criado com sucesso',
-    'group_can_not_create'                                                                   => 'Grupo não pode ser deletado',
-    'group_updated_successfully'                                                             => 'Grupo alterado com sucesso',
-    'group_can_not_update'                                                                   => 'Grupo não pode ser alterado',
+    'create_group' => 'Criar um grupo',
+    'goups' => 'Grupos',
+    'can_create_ticket' => 'Criar ticket',
+    'can_edit_ticket' => 'Editar ticket',
+    'can_post_ticket' => 'Enviar Ticket',
+    'can_close_ticket' => 'Fechar ticket ',
+    'can_assign_ticket' => 'Atribuir ticket',
+    'can_transfer_ticket' => 'Transferir ticket',
+    'can_delete_ticket' => 'Deletar ticket',
+    'can_ban_emails' => 'Bloquear emails',
+    'can_manage_premade' => 'Gerenciar produção',
+    'can_manage_FAQ' => 'Gerenciar FAQ',
+    'can_view_agent_stats' => 'Pode ver desempenho de atendentes',
+    'department_access' => 'Acesso ao departamento',
+    'admin_notes' => 'Notas administrativas',
+    'group_members' => 'Membros do grupo',
+    'group_name' => 'Nome do grupo',
+    'select_a_group' => 'Selecione um grupo',
+    'create_a_group' => 'Criar um grupo',
+    'edit_a_group' => 'Editar um grupo',
+    'group_created_successfully' => 'Grupo criado com sucesso',
+    'group_can_not_create' => 'Grupo não pode ser deletado',
+    'group_updated_successfully' => 'Grupo alterado com sucesso',
+    'group_can_not_update' => 'Grupo não pode ser alterado',
     'there_are_agents_assigned_to_this_group_please_unassign_them_from_this_group_to_delete' => 'Existem atendentes vinculados a este grupo. Antes de apagar o grupo remova os vículos existentes',
-    'group_cannot_delete'                                                                    => 'Grupo não pode ser excluído',
-    'group_deleted_successfully'                                                             => 'Grupo deletado com sucesso',
-    'group_cannot_delete'                                                                    => 'Grupo não pode ser deletado',
-    'failed_to_load_the_page'                                                                => 'Falha ao carregar a página',
+    'group_cannot_delete' => 'Grupo não pode ser excluído',
+    'group_deleted_successfully' => 'Grupo deletado com sucesso',
+    'group_cannot_delete' => 'Grupo não pode ser deletado',
+    'failed_to_load_the_page' => 'Falha ao carregar a página',
 
     /*
       |--------------------------------------
       |  SMTP Page
       |--------------------------------------
      */
-    'driver'     => 'Driver',
-    'smtp'       => 'SMTP',
-    'host'       => 'Host',
-    'port'       => 'Port',
+    'driver' => 'Driver',
+    'smtp' => 'SMTP',
+    'host' => 'Host',
+    'port' => 'Port',
     'encryption' => 'Encryption',
     /*
       |----------------------------------------------------------------------------------------
@@ -865,355 +865,355 @@ return [
       | customize your views to better match your application.
       |
      */
-    'agent_panel'        => 'Painel do atendente',
-    'profile'            => 'Perfil',
-    'change_password'    => 'Alterar senha',
-    'sign_out'           => 'Sair',
-    'Tickets'            => 'TICKETS',
-    'ticket-details'     => 'Detalhes do Ticket',
-    'inbox'              => 'Caixa de entrada',
-    'my_tickets'         => 'Meus Tickets',
-    'unassigned'         => 'Não atribuídos',
-    'trash'              => 'Lixeira',
-    'Updates'            => 'Atualizações',
-    'no_new_updates'     => 'Sem nova atualizações',
-    'check_for_updates'  => 'Verificar atualizações',
-    'update-version'     => 'Atualizar versão',
-    'open'               => 'Abrir',
-    'inprogress'         => 'Em execução',
+    'agent_panel' => 'Painel do atendente',
+    'profile' => 'Perfil',
+    'change_password' => 'Alterar senha',
+    'sign_out' => 'Sair',
+    'Tickets' => 'TICKETS',
+    'ticket-details' => 'Detalhes do Ticket',
+    'inbox' => 'Caixa de entrada',
+    'my_tickets' => 'Meus Tickets',
+    'unassigned' => 'Não atribuídos',
+    'trash' => 'Lixeira',
+    'Updates' => 'Atualizações',
+    'no_new_updates' => 'Sem nova atualizações',
+    'check_for_updates' => 'Verificar atualizações',
+    'update-version' => 'Atualizar versão',
+    'open' => 'Abrir',
+    'inprogress' => 'Em execução',
     'inprogress_tickets' => 'Tickets em execução',
-    'closed'             => 'Fechado',
-    'Departments'        => 'DEPARTAMENTOS',
-    'tools'              => 'Ferramentas',
-    'canned'             => 'Manutenção',
-    'knowledge_base'     => 'Base de conhecimento',
-    'kb-settings'        => 'Configurações base de conhecimento',
-    'loading'            => 'Carregando',
-    'ratings'            => 'Avaliações',
-    'please_rate'        => 'Por favor avalie:',
-    'ticket_ratings'     => 'Avaliação do TICKET',
+    'closed' => 'Fechado',
+    'Departments' => 'DEPARTAMENTOS',
+    'tools' => 'Ferramentas',
+    'canned' => 'Manutenção',
+    'knowledge_base' => 'Base de conhecimento',
+    'kb-settings' => 'Configurações base de conhecimento',
+    'loading' => 'Carregando',
+    'ratings' => 'Avaliações',
+    'please_rate' => 'Por favor avalie:',
+    'ticket_ratings' => 'Avaliação do TICKET',
     /*
       |-----------------------------------------------
       |  Ticket
       |-----------------------------------------------
      */
-    'ticket_created_successfully'                                        => 'Ticket criado com sucesso',
-    'failed_to_create_a_new_ticket'                                      => 'Falha na criação do ticket',
-    'your_ticket_have_been_closed'                                       => 'Seu Ticket foi fechado',
-    'your_ticket_have_been_resolved'                                     => 'Seu Ticket foi finalizado',
-    'your_ticket_have_been_opened'                                       => 'Seu Ticket foi aberto',
-    'your_ticket_have_been_moved_to_trash'                               => 'Seu Ticket foi removido',
-    'this_email_have_been_banned'                                        => 'Este Email foi bloqueado',
-    'ticket_updated_successfully'                                        => 'Ticket alterado com sucesso',
-    'you_have_successfully_replied_to_your_ticket'                       => 'O ticket foi respondido com sucesso',
+    'ticket_created_successfully' => 'Ticket criado com sucesso',
+    'failed_to_create_a_new_ticket' => 'Falha na criação do ticket',
+    'your_ticket_have_been_closed' => 'Seu Ticket foi fechado',
+    'your_ticket_have_been_resolved' => 'Seu Ticket foi finalizado',
+    'your_ticket_have_been_opened' => 'Seu Ticket foi aberto',
+    'your_ticket_have_been_moved_to_trash' => 'Seu Ticket foi removido',
+    'this_email_have_been_banned' => 'Este Email foi bloqueado',
+    'ticket_updated_successfully' => 'Ticket alterado com sucesso',
+    'you_have_successfully_replied_to_your_ticket' => 'O ticket foi respondido com sucesso',
     'for_some_reason_your_message_was_not_posted_please_try_again_later' => 'Por algum motivo a mensagem não foi postada. Tente novamente mais tarde',
-    'you_have_successfully_replied_to_your_ticket'                       => 'Ticket respondido com suceso',
-    'for_some_reason_your_reply_was_not_posted_please_try_again_later'   => 'Por algum motivo a resposta não foi postada. Tente novamente mais tarde',
-    'you_have_unassigned_your_ticket'                                    => 'Você não atribuiu seu ticket',
-    'for_some_reason_your_request_failed'                                => 'Por algum motivo sua requisição falhou',
-    'trash-delete-ticket'                                                => 'Excluir tickets permanentemente',
-    'trash-delete-title-msg'                                             => 'Clique aqui para deletar os tickets permanentemente.',
-    'moved_to_trash'                                                     => 'Tickets selecionados foram movidos para a lixeira.',
-    'tickets_have_been_closed'                                           => 'Os tickets selecionados foram fechados.',
-    'tickets_have_been_opened'                                           => 'Os tickets selecionados foram abertos.',
+    'you_have_successfully_replied_to_your_ticket' => 'Ticket respondido com suceso',
+    'for_some_reason_your_reply_was_not_posted_please_try_again_later' => 'Por algum motivo a resposta não foi postada. Tente novamente mais tarde',
+    'you_have_unassigned_your_ticket' => 'Você não atribuiu seu ticket',
+    'for_some_reason_your_request_failed' => 'Por algum motivo sua requisição falhou',
+    'trash-delete-ticket' => 'Excluir tickets permanentemente',
+    'trash-delete-title-msg' => 'Clique aqui para deletar os tickets permanentemente.',
+    'moved_to_trash' => 'Tickets selecionados foram movidos para a lixeira.',
+    'tickets_have_been_closed' => 'Os tickets selecionados foram fechados.',
+    'tickets_have_been_opened' => 'Os tickets selecionados foram abertos.',
 
     /*
       |-----------------------------------------------
       |  Profile
       |-----------------------------------------------
      */
-    'view-profile'                      => 'Ver perfil',
-    'edit-profile'                      => 'Editar perfil',
-    'user_information'                  => 'Informação do usuário',
-    'time_zone'                         => 'Fuso horário',
-    'phone_number'                      => 'Número de telefone',
-    'contact_information'               => 'Informação de contato',
-    'Profile-Updated-sucessfully'       => 'Perfil alterado com sucesso.',
+    'view-profile' => 'Ver perfil',
+    'edit-profile' => 'Editar perfil',
+    'user_information' => 'Informação do usuário',
+    'time_zone' => 'Fuso horário',
+    'phone_number' => 'Número de telefone',
+    'contact_information' => 'Informação de contato',
+    'Profile-Updated-sucessfully' => 'Perfil alterado com sucesso.',
     'User-profile-Updated-Successfully' => 'Perfil do usuário alterado com sucesso.',
-    'User-Created-Successfully'         => 'Usuário criado com sucesso.',
+    'User-Created-Successfully' => 'Usuário criado com sucesso.',
     /*
       |-----------------------------------------------
       |  Dashboard
       |-----------------------------------------------
      */
-    'dashboard'         => 'Painel',
-    'line_chart'        => 'Line Chart',
-    'statistics'        => 'Estatísticas',
-    'opened'            => 'Aberto',
-    'resolved'          => 'Resolvido',
-    'closed'            => 'Fechado',
-    'deleted'           => 'Deletado',
-    'start_date'        => 'Data inicial',
-    'end_date'          => 'Data final',
-    'filter'            => 'Filtros',
-    'report'            => 'Relatório',
-    'Legend'            => 'LEGENDAS',
-    'total'             => 'Total',
+    'dashboard' => 'Painel',
+    'line_chart' => 'Line Chart',
+    'statistics' => 'Estatísticas',
+    'opened' => 'Aberto',
+    'resolved' => 'Resolvido',
+    'closed' => 'Fechado',
+    'deleted' => 'Deletado',
+    'start_date' => 'Data inicial',
+    'end_date' => 'Data final',
+    'filter' => 'Filtros',
+    'report' => 'Relatório',
+    'Legend' => 'LEGENDAS',
+    'total' => 'Total',
     'dashboard_reports' => 'Painel de relatórios',
     /*
       |------------------------------------------------
       |User Page
       |------------------------------------------------
      */
-    'user_credentials'                                 => 'Credenciais de usuário',
-    'user_directory'                                   => 'Diretório do usuário',
-    'ban'                                              => 'Bloqueio',
-    'user'                                             => 'Usuário',
-    'users'                                            => 'Usuários',
-    'create_user'                                      => 'Criar usuário',
-    'edit_user'                                        => 'Editar usuário',
-    'full_name'                                        => 'Nome completo',
-    'mobile'                                           => 'Mobile',
-    'last_login'                                       => 'Último login',
-    'user_profile'                                     => 'Perfil do usuário',
-    'assign'                                           => 'Atribuir',
-    'open_tickets'                                     => 'Tickets abertos',
-    'closed_tickets'                                   => 'Tickets fechados',
-    'deleted_tickets'                                  => 'Tickets deletados',
-    'user_created_successfully'                        => 'Usuário criado com sucesso',
-    'user_updated_successfully'                        => 'Usuário alterado com sucesso',
-    'profile_updated_sucessfully'                      => 'Perfil alterado com sucesso',
-    'password_updated_sucessfully'                     => 'Senha alterada com sucesso',
-    'password_was_not_updated_incorrect_old_password'  => 'A senha não foi alterada. Senha antiga incorreta',
+    'user_credentials' => 'Credenciais de usuário',
+    'user_directory' => 'Diretório do usuário',
+    'ban' => 'Bloqueio',
+    'user' => 'Usuário',
+    'users' => 'Usuários',
+    'create_user' => 'Criar usuário',
+    'edit_user' => 'Editar usuário',
+    'full_name' => 'Nome completo',
+    'mobile' => 'Mobile',
+    'last_login' => 'Último login',
+    'user_profile' => 'Perfil do usuário',
+    'assign' => 'Atribuir',
+    'open_tickets' => 'Tickets abertos',
+    'closed_tickets' => 'Tickets fechados',
+    'deleted_tickets' => 'Tickets deletados',
+    'user_created_successfully' => 'Usuário criado com sucesso',
+    'user_updated_successfully' => 'Usuário alterado com sucesso',
+    'profile_updated_sucessfully' => 'Perfil alterado com sucesso',
+    'password_updated_sucessfully' => 'Senha alterada com sucesso',
+    'password_was_not_updated_incorrect_old_password' => 'A senha não foi alterada. Senha antiga incorreta',
     'the_user_has_been_removed_from_this_organization' => 'O usuário foi removido desta organização',
-    'user_report'                                      => 'Relatório de usuário',
+    'user_report' => 'Relatório de usuário',
 
     /*
       |------------------------------------------------
       |Organization Page
       |------------------------------------------------
      */
-    'organizations'                     => 'Organizações',
-    'organization'                      => 'Organização',
-    'organization_list'                 => 'Lista de organizações',
-    'view_organization_profile'         => 'Visualizar organizações',
-    'create_organization'               => 'Criar Organização',
-    'account_manager'                   => 'Gerente de contas',
-    'update'                            => 'Atualizar',
-    'please_select_an_organization'     => 'Selecione uma organização por favor',
-    'please_select_an_user'             => 'Selecione um usuário por favor',
-    'organization_profile'              => 'Perfil de organização',
-    'organization-s_head'               => 'Organização mestre',
-    'select_department_manager'         => 'Selecione o gerente de departamento',
-    'users_of'                          => 'Usuário do',
+    'organizations' => 'Organizações',
+    'organization' => 'Organização',
+    'organization_list' => 'Lista de organizações',
+    'view_organization_profile' => 'Visualizar organizações',
+    'create_organization' => 'Criar Organização',
+    'account_manager' => 'Gerente de contas',
+    'update' => 'Atualizar',
+    'please_select_an_organization' => 'Selecione uma organização por favor',
+    'please_select_an_user' => 'Selecione um usuário por favor',
+    'organization_profile' => 'Perfil de organização',
+    'organization-s_head' => 'Organização mestre',
+    'select_department_manager' => 'Selecione o gerente de departamento',
+    'users_of' => 'Usuário do',
     'organization_created_successfully' => 'Organização criada com sucesso',
-    'organization_can_not_create'       => 'Não foi possível criar a organização',
+    'organization_can_not_create' => 'Não foi possível criar a organização',
     'organization_updated_successfully' => 'Organização atualizada com sucesso',
-    'organization_can_not_update'       => 'Não foi possível atualizar a organização',
+    'organization_can_not_update' => 'Não foi possível atualizar a organização',
     'organization_deleted_successfully' => 'Organização excluída com sucesso',
-    'report_of'                         => 'Relatório do',
-    'ticket_of'                         => 'Tickets do',
+    'report_of' => 'Relatório do',
+    'ticket_of' => 'Tickets do',
     /*
       |----------------------------------------------
       |  Ticket page
       |----------------------------------------------
      */
-    'subject'                                        => 'Assunto',
-    'ticket_id'                                      => 'ID Ticket',
-    'priority'                                       => 'Prioridade',
-    'from'                                           => 'De',
-    'last_replier'                                   => 'Última resposta',
-    'assigned_to'                                    => 'Atribuído para',
-    'last_activity'                                  => 'Última atividade',
-    'answered'                                       => 'Respondido',
-    'assigned'                                       => 'Atribuído',
-    'create_ticket'                                  => 'Criar Ticket',
-    'tickets'                                        => 'Tickets',
-    'open'                                           => 'Aberto',
-    'Ticket_Information'                             => 'INFORMAÇÃO DO TICKET',
-    'Ticket_Id'                                      => 'ID TICKET',
-    'User'                                           => 'USUÁRIO',
-    'Unassigned'                                     => 'NÃO ATRIBUÍDOS',
-    'unassigned-tickets'                             => 'Tickets não atribuídos',
-    'generate_pdf'                                   => 'Gerar PDF',
-    'change_status'                                  => 'Alterar Status',
-    'more'                                           => 'Mais',
-    'delete_ticket'                                  => 'Excluir Ticket',
-    'emergency'                                      => 'Emergência',
-    'high'                                           => 'Alto',
-    'medium'                                         => 'Médio',
-    'low'                                            => 'Baixo',
-    'sla_plan'                                       => 'Plano SLA',
-    'created_date'                                   => 'Data de criação',
-    'due_date'                                       => 'Data de vencimento',
-    'last_response'                                  => 'Última resposta',
-    'source'                                         => 'Origem',
-    'last_message'                                   => 'Última mensagem',
-    'reply'                                          => 'Responder',
-    'response'                                       => 'Resposta',
-    'reply_content'                                  => 'Responder conteúdo',
-    'attachment'                                     => 'Anexo',
-    'internal_note'                                  => 'Nota interna',
-    'this_ticket_is_under_banned_user'               => 'Usuário do ticket não está disponível',
-    'ticket_source'                                  => 'Origem do Ticket',
-    'are_you_sure_to_ban'                            => 'Tem certeza que deseja bloquear',
-    'whome_do_you_want_to_assign_ticket'             => 'A quem você deseja atribuir o ticket',
+    'subject' => 'Assunto',
+    'ticket_id' => 'ID Ticket',
+    'priority' => 'Prioridade',
+    'from' => 'De',
+    'last_replier' => 'Última resposta',
+    'assigned_to' => 'Atribuído para',
+    'last_activity' => 'Última atividade',
+    'answered' => 'Respondido',
+    'assigned' => 'Atribuído',
+    'create_ticket' => 'Criar Ticket',
+    'tickets' => 'Tickets',
+    'open' => 'Aberto',
+    'Ticket_Information' => 'INFORMAÇÃO DO TICKET',
+    'Ticket_Id' => 'ID TICKET',
+    'User' => 'USUÁRIO',
+    'Unassigned' => 'NÃO ATRIBUÍDOS',
+    'unassigned-tickets' => 'Tickets não atribuídos',
+    'generate_pdf' => 'Gerar PDF',
+    'change_status' => 'Alterar Status',
+    'more' => 'Mais',
+    'delete_ticket' => 'Excluir Ticket',
+    'emergency' => 'Emergência',
+    'high' => 'Alto',
+    'medium' => 'Médio',
+    'low' => 'Baixo',
+    'sla_plan' => 'Plano SLA',
+    'created_date' => 'Data de criação',
+    'due_date' => 'Data de vencimento',
+    'last_response' => 'Última resposta',
+    'source' => 'Origem',
+    'last_message' => 'Última mensagem',
+    'reply' => 'Responder',
+    'response' => 'Resposta',
+    'reply_content' => 'Responder conteúdo',
+    'attachment' => 'Anexo',
+    'internal_note' => 'Nota interna',
+    'this_ticket_is_under_banned_user' => 'Usuário do ticket não está disponível',
+    'ticket_source' => 'Origem do Ticket',
+    'are_you_sure_to_ban' => 'Tem certeza que deseja bloquear',
+    'whome_do_you_want_to_assign_ticket' => 'A quem você deseja atribuir o ticket',
     'are_you_sure_you_want_to_surrender_this_ticket' => 'Tem certeza que deseja entregar o ticket',
-    'add_collaborator'                               => 'Adicionar colaborador',
-    'search_existing_users'                          => 'Pesquisando usuários existentes',
-    'add_new_user'                                   => 'Adicionar novo usuário',
-    'search_existing_users_or_add_new_users'         => 'Pesquisar usuários existentes ou adicionar novos usuários',
-    'search_by_email'                                => 'Buscar por e-mail',
-    'list_of_collaborators_of_this_ticket'           => 'Lista de colaboradores deste ticket',
-    'submit'                                         => 'Enviar',
-    'max'                                            => 'Max',
-    'add_cc'                                         => 'Add CC',
-    'recepients'                                     => 'Destinatários',
-    'select_a_canned_response'                       => 'Selecione um modelo de resposta',
-    'assign_to'                                      => 'Atribuir a',
-    'detail'                                         => 'Detalhes',
-    'user_details'                                   => 'Detalhes do usuário',
-    'ticket_option'                                  => 'Opção de Ticket',
-    'ticket_detail'                                  => 'Detalhe do Ticket',
-    'Assigned_To'                                    => 'ATRIBUÍDO PARA',
-    'locked-ticket'                                  => 'Atenção! Este ticket foi bloquedo por ',
-    'minutes-ago'                                    => 'Anteriormente',
-    'access-ticket'                                  => 'Atenção! Este ticket foi bloqueado por você para os próximos',
-    'minutes'                                        => 'Execução',
-    'in_minutes'                                     => 'Em execução',
-    'add_another_owner'                              => 'Adicionar outro proprietário',
-    'user-not-found'                                 => 'Usuário não encontrado. Tente de novo ou adicione um novo usuário.',
-    'change-success'                                 => 'Proprietário do ticket alterado com sucesso!',
-    'user-exists'                                    => 'Usuário já existe. Tente procurar usuários existentes.',
-    'valid-email'                                    => 'Informe um endereço de e-mail válido.',
-    'search_user'                                    => 'Procurar usuário',
-    'merge-ticket'                                   => 'Vincular ticket',
-    'title'                                          => 'Título',
-    'merge'                                          => 'Vincular',
-    'select_tickets'                                 => 'Selecione tickets para vincular',
-    'select-pparent-ticket'                          => 'Selecione ticket principal',
-    'merge-reason'                                   => 'Motivo do vínculo',
-    'no-reason'                                      => 'Nenhum motivo informado.',
-    'get_merge_message'                              => 'Este ticket foi vinculado a outro ticket',
-    'ticket_merged'                                  => 'Foi vinculado com este ticket.',
-    'no-tickets-to-merge'                            => 'Não há mais tickets para o proprietário deste ticket.',
-    'merge-error'                                    => 'Não foi possível processar o seu pedido, tente novamente mais tarde.',
-    'merge-success'                                  => 'Tickets vinculados com sucesso.',
-    'merge-error2'                                   => 'Selecione um ticket para ser vinculado.',
-    'select-tickets-to merge'                        => 'Selecione dois ou mais tickets para vincular.',
-    'different-users'                                => 'Ticktes de usuários diferentes',
-    'clean-up'                                       => 'Excluir permanentemente',
-    'hard-delete-success-message'                    => 'Os Tickets foram excluídos permanentemente.',
-    'overdue'                                        => 'Atrasado',
-    'overdue-tickets'                                => 'Tickets atrasados',
-    'change_owner_for_ticket'                        => 'Alterar o proprietário do Ticket',
+    'add_collaborator' => 'Adicionar colaborador',
+    'search_existing_users' => 'Pesquisando usuários existentes',
+    'add_new_user' => 'Adicionar novo usuário',
+    'search_existing_users_or_add_new_users' => 'Pesquisar usuários existentes ou adicionar novos usuários',
+    'search_by_email' => 'Buscar por e-mail',
+    'list_of_collaborators_of_this_ticket' => 'Lista de colaboradores deste ticket',
+    'submit' => 'Enviar',
+    'max' => 'Max',
+    'add_cc' => 'Add CC',
+    'recepients' => 'Destinatários',
+    'select_a_canned_response' => 'Selecione um modelo de resposta',
+    'assign_to' => 'Atribuir a',
+    'detail' => 'Detalhes',
+    'user_details' => 'Detalhes do usuário',
+    'ticket_option' => 'Opção de Ticket',
+    'ticket_detail' => 'Detalhe do Ticket',
+    'Assigned_To' => 'ATRIBUÍDO PARA',
+    'locked-ticket' => 'Atenção! Este ticket foi bloquedo por ',
+    'minutes-ago' => 'Anteriormente',
+    'access-ticket' => 'Atenção! Este ticket foi bloqueado por você para os próximos',
+    'minutes' => 'Execução',
+    'in_minutes' => 'Em execução',
+    'add_another_owner' => 'Adicionar outro proprietário',
+    'user-not-found' => 'Usuário não encontrado. Tente de novo ou adicione um novo usuário.',
+    'change-success' => 'Proprietário do ticket alterado com sucesso!',
+    'user-exists' => 'Usuário já existe. Tente procurar usuários existentes.',
+    'valid-email' => 'Informe um endereço de e-mail válido.',
+    'search_user' => 'Procurar usuário',
+    'merge-ticket' => 'Vincular ticket',
+    'title' => 'Título',
+    'merge' => 'Vincular',
+    'select_tickets' => 'Selecione tickets para vincular',
+    'select-pparent-ticket' => 'Selecione ticket principal',
+    'merge-reason' => 'Motivo do vínculo',
+    'no-reason' => 'Nenhum motivo informado.',
+    'get_merge_message' => 'Este ticket foi vinculado a outro ticket',
+    'ticket_merged' => 'Foi vinculado com este ticket.',
+    'no-tickets-to-merge' => 'Não há mais tickets para o proprietário deste ticket.',
+    'merge-error' => 'Não foi possível processar o seu pedido, tente novamente mais tarde.',
+    'merge-success' => 'Tickets vinculados com sucesso.',
+    'merge-error2' => 'Selecione um ticket para ser vinculado.',
+    'select-tickets-to merge' => 'Selecione dois ou mais tickets para vincular.',
+    'different-users' => 'Ticktes de usuários diferentes',
+    'clean-up' => 'Excluir permanentemente',
+    'hard-delete-success-message' => 'Os Tickets foram excluídos permanentemente.',
+    'overdue' => 'Atrasado',
+    'overdue-tickets' => 'Tickets atrasados',
+    'change_owner_for_ticket' => 'Alterar o proprietário do Ticket',
 
     /*
       |------------------------------------------------
       |Tools Page
       |------------------------------------------------
      */
-    'canned_response'           => 'Modelo de resposta',
-    'create_canned_response'    => 'Criar resposta automática',
-    'surrender'                 => 'Entrega',
-    'added_successfully'        => 'Adicionado com sucesso',
-    'updated_successfully'      => 'Atualizado com sucesso',
+    'canned_response' => 'Modelo de resposta',
+    'create_canned_response' => 'Criar resposta automática',
+    'surrender' => 'Entrega',
+    'added_successfully' => 'Adicionado com sucesso',
+    'updated_successfully' => 'Atualizado com sucesso',
     'user_deleted_successfully' => 'Usuário deletado com sucesso',
-    'view'                      => 'Visualizar',
+    'view' => 'Visualizar',
     /*
       |-----------------------------------------------
       | Main text
       |-----------------------------------------------
      */
-    'copyright'           => 'Copyright',
+    'copyright' => 'Copyright',
     'all_rights_reserved' => 'Todos os direitos reservados',
-    'powered_by'          => 'Distribuído por',
-    'version'             => 'Version',
+    'powered_by' => 'Distribuído por',
+    'version' => 'Version',
     /*
       |------------------------------------------------
       |Guest-User Page
       |------------------------------------------------
     */
-    'issue_summary'             => 'Relatório de sumário ',
-    'issue_details'             => 'Detalhes do problema',
-    'contact_informations'      => 'Informações de contato',
-    'contact_details'           => 'Detalhes do contato',
-    'role'                      => 'Função',
-    'ext'                       => 'Sair',
-    'profile_pic'               => 'Foto de perfil',
-    'agent_sign'                => 'Assinatura do agente',
-    'inactive'                  => 'Inativo',
-    'male'                      => 'Masculino',
-    'female'                    => 'Feminino',
-    'old_password'              => 'Senha antiga',
-    'new_password'              => 'Nova senha',
-    'confirm_password'          => 'Confirmar senha',
-    'gender'                    => 'Gênero',
-    'ticket_number'             => 'Número do Ticket',
-    'content'                   => 'Conteúdo',
-    'edit_template'             => 'Editar modelo',
-    'edit_status'               => 'Editar Status',
-    'create_status'             => 'Criar status',
-    'edit_details'              => 'Editar detalhes',
-    'edit_templates'            => 'Editar modelos',
-    'activate_this_set'         => 'Ativar este conjunto',
-    'show'                      => 'Exibir',
+    'issue_summary' => 'Relatório de sumário ',
+    'issue_details' => 'Detalhes do problema',
+    'contact_informations' => 'Informações de contato',
+    'contact_details' => 'Detalhes do contato',
+    'role' => 'Função',
+    'ext' => 'Sair',
+    'profile_pic' => 'Foto de perfil',
+    'agent_sign' => 'Assinatura do agente',
+    'inactive' => 'Inativo',
+    'male' => 'Masculino',
+    'female' => 'Feminino',
+    'old_password' => 'Senha antiga',
+    'new_password' => 'Nova senha',
+    'confirm_password' => 'Confirmar senha',
+    'gender' => 'Gênero',
+    'ticket_number' => 'Número do Ticket',
+    'content' => 'Conteúdo',
+    'edit_template' => 'Editar modelo',
+    'edit_status' => 'Editar Status',
+    'create_status' => 'Criar status',
+    'edit_details' => 'Editar detalhes',
+    'edit_templates' => 'Editar modelos',
+    'activate_this_set' => 'Ativar este conjunto',
+    'show' => 'Exibir',
     'no_notification_available' => 'Sem notificação disponível',
 
     //auto-close workflow
-    'close-msg1'                                          => 'O ticket será finalizado automaticamente após alguns dias.',
-    'no_of_days'                                          => 'Número de dias',
-    'close-msg2'                                          => 'Ativar opção de finalização automática?',
-    'enable_workflow'                                     => 'Ativar Workflow',
-    'send_email_to_user'                                  => 'Enviar email para usuário',
-    'close-msg3'                                          => 'Selecione um status para finalizar o ticket.',
-    'close-msg4'                                          => 'Enviar email para o usuário após finalizar automaticamente o ticket?.',
-    'edit_status'                                         => 'Editar Status',
-    'list_of_status'                                      => 'Lista de Status',
-    'status_settings'                                     => 'Configurações de Status',
-    'icon_class'                                          => 'Icone da classe',
-    'close_ticket_workflow'                               => 'Fechar Ticket Workflow',
-    'ratings_settings'                                    => 'Configurações de classificações',
-    'notification'                                        => 'Notificação',
-    'status_has_been_updated_successfully'                => 'O Status foi atualizado com sucesso',
-    'status_has_been_created_successfully'                => 'O Status foi criado com successo',
-    'status_has_been_deleted'                             => 'Status excluído',
-    'you_cannot_delete_this_status'                       => 'Você não pode excluir esse status',
-    'you_have_deleted_all_the_read_notifications'         => 'Você excluiu todas as notificações de leitura',
+    'close-msg1' => 'O ticket será finalizado automaticamente após alguns dias.',
+    'no_of_days' => 'Número de dias',
+    'close-msg2' => 'Ativar opção de finalização automática?',
+    'enable_workflow' => 'Ativar Workflow',
+    'send_email_to_user' => 'Enviar email para usuário',
+    'close-msg3' => 'Selecione um status para finalizar o ticket.',
+    'close-msg4' => 'Enviar email para o usuário após finalizar automaticamente o ticket?.',
+    'edit_status' => 'Editar Status',
+    'list_of_status' => 'Lista de Status',
+    'status_settings' => 'Configurações de Status',
+    'icon_class' => 'Icone da classe',
+    'close_ticket_workflow' => 'Fechar Ticket Workflow',
+    'ratings_settings' => 'Configurações de classificações',
+    'notification' => 'Notificação',
+    'status_has_been_updated_successfully' => 'O Status foi atualizado com sucesso',
+    'status_has_been_created_successfully' => 'O Status foi criado com successo',
+    'status_has_been_deleted' => 'Status excluído',
+    'you_cannot_delete_this_status' => 'Você não pode excluir esse status',
+    'you_have_deleted_all_the_read_notifications' => 'Você excluiu todas as notificações de leitura',
     'you_have_deleted_all_the_notification_records_since' => 'Você excluíu todos os registros de notificação uma vez ',
-    'ratings_updated_successfully'                        => 'Avaliações atualizadas com sucesso',
-    'ratings_can_not_be_created'                          => 'A avaliação não pode ser criada',
-    'successfully_created_this_rating'                    => 'Avaliação criada com sucesso',
-    'rating_deleted_successfully'                         => 'Avaliação excluída com sucesso',
+    'ratings_updated_successfully' => 'Avaliações atualizadas com sucesso',
+    'ratings_can_not_be_created' => 'A avaliação não pode ser criada',
+    'successfully_created_this_rating' => 'Avaliação criada com sucesso',
+    'rating_deleted_successfully' => 'Avaliação excluída com sucesso',
     //status msg
 
-    'status_msg1'      => 'Ao selecionar SIM uma notificação por e-mail será enviado para o usuário.',
-    'notify_user'      => 'Notificar o usuário sobre este status?',
-    'deleted_status'   => 'Deseja deletar o status do ticket?',
-    'resolved_status'  => 'Alterar status do ticket para resolvido?',
-    'status_msg3'      => 'Ao selecionar Sim, o status do ticket será alterado para resolvido.',
-    'status_msg2'      => 'Ao selecionar Sim, o status do ticket será alterado para excluído',
-    'rating-msg2'      => 'Selecione um departamento para restringir essa classificação para ticket ou chats dentro de um departamento específico. Se nenhum departamento é selecionado, a classificação será exibido em todos os departamentos.',
-    'rating-msg3'      => 'ao selecionar SIM o usuário poderá modificar a classificação.',
-    'rating_restrict'  => 'Restringir classificação a um departamento',
-    'rating_change'    => 'Permitir que o usuário altere a classificação?',
-    'security_msg1'    => 'A mensagem a ser exibida para um usuário (host) foi bloqueada.',
-    'security_msg2'    => 'O número de tentativas de acesso de um usuário ou computador está bloqueado. Defina como 0 para gravar as tentativas de login incorretos sem bloquear o host/usuário.',
-    'security_msg3'    => 'O usuário será banido do site após atingir o limite de falhas no login e atingir o tempo limite.',
-    'max_attempt'      => 'Limite de tentativas por host/usuários atigindo.',
-    'rating-msg1'      => 'A classificação máxima que pode ser dada. Por exemplo, se 5 é selecionado, a classificação mais baixa possível será 1 e a maior 5.',
+    'status_msg1' => 'Ao selecionar SIM uma notificação por e-mail será enviado para o usuário.',
+    'notify_user' => 'Notificar o usuário sobre este status?',
+    'deleted_status' => 'Deseja deletar o status do ticket?',
+    'resolved_status' => 'Alterar status do ticket para resolvido?',
+    'status_msg3' => 'Ao selecionar Sim, o status do ticket será alterado para resolvido.',
+    'status_msg2' => 'Ao selecionar Sim, o status do ticket será alterado para excluído',
+    'rating-msg2' => 'Selecione um departamento para restringir essa classificação para ticket ou chats dentro de um departamento específico. Se nenhum departamento é selecionado, a classificação será exibido em todos os departamentos.',
+    'rating-msg3' => 'ao selecionar SIM o usuário poderá modificar a classificação.',
+    'rating_restrict' => 'Restringir classificação a um departamento',
+    'rating_change' => 'Permitir que o usuário altere a classificação?',
+    'security_msg1' => 'A mensagem a ser exibida para um usuário (host) foi bloqueada.',
+    'security_msg2' => 'O número de tentativas de acesso de um usuário ou computador está bloqueado. Defina como 0 para gravar as tentativas de login incorretos sem bloquear o host/usuário.',
+    'security_msg3' => 'O usuário será banido do site após atingir o limite de falhas no login e atingir o tempo limite.',
+    'max_attempt' => 'Limite de tentativas por host/usuários atigindo.',
+    'rating-msg1' => 'A classificação máxima que pode ser dada. Por exemplo, se 5 é selecionado, a classificação mais baixa possível será 1 e a maior 5.',
     'enter_no_of_days' => 'Introduzir Número de dias',
-    'template-types'   => 'Tipos de modelo',
-    'close-workflow'   => 'Fechar Ticket Workflow',
-    'template'         => 'Modelo',
-    'rating_label'     => 'Etiqueta de classificação',
-    'display_order'    => 'Ordem de exibição',
-    'rating_scale'     => 'Escala de classificação',
-    'rating_area'      => 'Área de Avaliação',
+    'template-types' => 'Tipos de modelo',
+    'close-workflow' => 'Fechar Ticket Workflow',
+    'template' => 'Modelo',
+    'rating_label' => 'Etiqueta de classificação',
+    'display_order' => 'Ordem de exibição',
+    'rating_scale' => 'Escala de classificação',
+    'rating_area' => 'Área de Avaliação',
 
-    'modify'                               => 'Modificar',
-    'rating_name'                          => 'Tipo de avaliação',
-    'add_user_to_this_organization'        => 'Adicionar um usuário a esta organização',
-    'Tickets_of'                           => 'Tickets de',
-    'security'                             => 'Segurança',
-    'security_settings'                    => 'Configurações de Segurança',
-    'lockouts'                             => 'Bloqueios',
+    'modify' => 'Modificar',
+    'rating_name' => 'Tipo de avaliação',
+    'add_user_to_this_organization' => 'Adicionar um usuário a esta organização',
+    'Tickets_of' => 'Tickets de',
+    'security' => 'Segurança',
+    'security_settings' => 'Configurações de Segurança',
+    'lockouts' => 'Bloqueios',
     'security_settings_saved_successfully' => 'Configurações de segurança salvas com sucesso',
-    'manage_status'                        => 'Gerenciar Status',
-    'notifications'                        => 'Notificações',
+    'manage_status' => 'Gerenciar Status',
+    'notifications' => 'Notificações',
 
-    'auto_close_workflow'              => 'Finalizar automaticamente Workflow',
-    'close_ticket_workflow_settings'   => 'Fechar configurações do workflow',
+    'auto_close_workflow' => 'Finalizar automaticamente Workflow',
+    'close_ticket_workflow_settings' => 'Fechar configurações do workflow',
     'successfully_saved_your_settings' => 'Configurações salvas com sucesso.',
 
     /*
@@ -1221,76 +1221,76 @@ return [
       |   Notification Settings Pages
       |------------------------------------------------
      */
-    'notification_settings'                       => 'Configuração de notificação',
-    'delete_noti'                                 => 'Excluir todas as notificações lidas?',
-    'noti_msg1'                                   => 'Tempo para excluir os registros de notificação',
-    'noti_msg2'                                   => 'Você poderá informar o nº de dias de logs de banco de dados a serem excluídos e o histórico de notificações será eliminado desde o dia especificado.',
-    'del_all_read'                                => 'Excluir todos lidos',
+    'notification_settings' => 'Configuração de notificação',
+    'delete_noti' => 'Excluir todas as notificações lidas?',
+    'noti_msg1' => 'Tempo para excluir os registros de notificação',
+    'noti_msg2' => 'Você poderá informar o nº de dias de logs de banco de dados a serem excluídos e o histórico de notificações será eliminado desde o dia especificado.',
+    'del_all_read' => 'Excluir todos lidos',
     'You_have_deleted_all_the_read_notifications' => 'Você excluiu todas as notificações lidas',
-    'view_all_notifications'                      => 'Visualizar todas as notificações',
+    'view_all_notifications' => 'Visualizar todas as notificações',
     /*
       |------------------------------------------------
       |   Error Pages
       |------------------------------------------------
      */
-    'not_found'                                       => 'Não encontrado',
-    'oops_page_not_found'                             => 'Ops! Página não encontrada',
+    'not_found' => 'Não encontrado',
+    'oops_page_not_found' => 'Ops! Página não encontrada',
     'we_could_not_find_the_page_you_were_looking_for' => 'Não foi possível encontrar a página que você estava procurando',
-    'internal_server_error'                           => 'Erro interno do servidor',
-    'be_right_back'                                   => 'Volto logo',
-    'sorry'                                           => 'Desculpe',
-    'we_are_working_on_it'                            => 'Estamos trabalhando nisso',
-    'category'                                        => 'Categoria',
-    'addcategory'                                     => 'Adicionar Categoria',
-    'allcategory'                                     => 'Todas as Categorias',
-    'article'                                         => 'Artigo',
-    'articles'                                        => 'Artigos',
-    'addarticle'                                      => 'Adicionar Artigos',
-    'allarticle'                                      => 'Todos os Artigos',
-    'pages'                                           => 'Páginas',
-    'addpages'                                        => 'Adicionar Páginas',
-    'allpages'                                        => 'Todas as Páginas',
-    'widgets'                                         => 'Widgets',
-    'widget-settings'                                 => 'Configurações de widget',
-    'footer1'                                         => 'Rodapé 1',
-    'footer2'                                         => 'Rodapé 2',
-    'footer3'                                         => 'Rodapé 3',
-    'footer4'                                         => 'Rodapé 4',
-    'sidewidget1'                                     => 'Widget Lateral 1',
-    'sidewidget2'                                     => 'Widget Lateral 2',
-    'comments'                                        => 'Comentários',
-    'comments-list'                                   => 'Lista de comentários',
-    'settings'                                        => 'Configurações',
-    'parent'                                          => 'Grupo',
-    'description'                                     => 'Descrição',
-    'enter_the_description'                           => 'Insira a descrição',
-    'publish'                                         => 'Publicar',
-    'publish_immediately'                             => 'Publicar imediatamente',
-    'published'                                       => 'Publicados',
-    'draft'                                           => 'Rascunho',
-    'create_a_category'                               => 'Criar uma categoria',
-    'add'                                             => 'Adicionar',
-    'social'                                          => 'Social',
-    'social-widget-settings'                          => 'Configurações do widget social',
-    'comment'                                         => 'Comente',
-    'not_published'                                   => 'Não publicado',
-    'numberofelementstodisplay'                       => 'Número de elementos a mostrar',
+    'internal_server_error' => 'Erro interno do servidor',
+    'be_right_back' => 'Volto logo',
+    'sorry' => 'Desculpe',
+    'we_are_working_on_it' => 'Estamos trabalhando nisso',
+    'category' => 'Categoria',
+    'addcategory' => 'Adicionar Categoria',
+    'allcategory' => 'Todas as Categorias',
+    'article' => 'Artigo',
+    'articles' => 'Artigos',
+    'addarticle' => 'Adicionar Artigos',
+    'allarticle' => 'Todos os Artigos',
+    'pages' => 'Páginas',
+    'addpages' => 'Adicionar Páginas',
+    'allpages' => 'Todas as Páginas',
+    'widgets' => 'Widgets',
+    'widget-settings' => 'Configurações de widget',
+    'footer1' => 'Rodapé 1',
+    'footer2' => 'Rodapé 2',
+    'footer3' => 'Rodapé 3',
+    'footer4' => 'Rodapé 4',
+    'sidewidget1' => 'Widget Lateral 1',
+    'sidewidget2' => 'Widget Lateral 2',
+    'comments' => 'Comentários',
+    'comments-list' => 'Lista de comentários',
+    'settings' => 'Configurações',
+    'parent' => 'Grupo',
+    'description' => 'Descrição',
+    'enter_the_description' => 'Insira a descrição',
+    'publish' => 'Publicar',
+    'publish_immediately' => 'Publicar imediatamente',
+    'published' => 'Publicados',
+    'draft' => 'Rascunho',
+    'create_a_category' => 'Criar uma categoria',
+    'add' => 'Adicionar',
+    'social' => 'Social',
+    'social-widget-settings' => 'Configurações do widget social',
+    'comment' => 'Comente',
+    'not_published' => 'Não publicado',
+    'numberofelementstodisplay' => 'Número de elementos a mostrar',
     //======================================
-    'language'                                                                 => 'Idioma',
-    'save'                                                                     => 'Salvar',
-    'create'                                                                   => 'Criar',
-    'dateformat'                                                               => 'Formato de data',
-    'slug'                                                                     => 'Lento',
-    'read_more'                                                                => 'Leia mais',
-    'view_all'                                                                 => 'Ver tudo',
-    'categories'                                                               => 'Categorias',
-    'need_more_support'                                                        => 'Precisam de mais apoio',
+    'language' => 'Idioma',
+    'save' => 'Salvar',
+    'create' => 'Criar',
+    'dateformat' => 'Formato de data',
+    'slug' => 'Lento',
+    'read_more' => 'Leia mais',
+    'view_all' => 'Ver tudo',
+    'categories' => 'Categorias',
+    'need_more_support' => 'Precisam de mais apoio',
     'if_you_did_not_find_an_answer_please_raise_a_ticket_describing_the_issue' => 'Se você não encontrar uma resposta, por favor, nos envie uma solicitação',
-    'have_a_question?_type_your_search_term_here'                              => 'Tem uma dúvida? Digite o termo da busca aqui ..',
-    'search'                                                                   => 'Pesquisa',
-    'frequently_asked_questions'                                               => 'Perguntas frequentes',
-    'leave_a_reply'                                                            => 'Deixe uma resposta',
-    'post_message'                                                             => 'Postar mensagem',
+    'have_a_question?_type_your_search_term_here' => 'Tem uma dúvida? Digite o termo da busca aqui ..',
+    'search' => 'Pesquisa',
+    'frequently_asked_questions' => 'Perguntas frequentes',
+    'leave_a_reply' => 'Deixe uma resposta',
+    'post_message' => 'Postar mensagem',
     /*
       |--------------------------------------------------------------------------------------
       |  Client Panel [English(en)]
@@ -1300,44 +1300,44 @@ return [
       | customize your views to better match your application.
       |
      */
-    'home'                                                                             => 'Home',
-    'submit_a_ticket'                                                                  => 'Enviar um ticket',
-    'my_profile'                                                                       => 'Meu perfil',
-    'log_out'                                                                          => 'Sair',
-    'forgot_password'                                                                  => 'Esqueceu a senha',
-    'create_account'                                                                   => 'Criar Conta',
-    'you_are_here'                                                                     => 'Você está aqui',
-    'have_a_ticket'                                                                    => 'Tem um novo Ticket',
-    'check_ticket_status'                                                              => 'Verifique o status do ticket',
-    'choose_a_help_topic'                                                              => 'Escolha um tópico de Ajuda',
-    'ticket_status'                                                                    => 'Status do Ticket',
-    'post_comment'                                                                     => 'Enviar comentário',
-    'plugin'                                                                           => 'Plugin',
-    'edit_profile'                                                                     => 'Editar Perfil',
-    'Send'                                                                             => 'ENVIAR',
-    'no_article'                                                                       => 'Nenhum artigo',
-    'profile_settings'                                                                 => 'Configurações de perfil',
-    'please_fill_all_required_feilds'                                                  => 'Por favor, preencha todos os campos obrigatórios.',
-    'successfully_replied'                                                             => 'Respondida com sucesso',
-    'please_fill_some_data'                                                            => 'Por favor, preencha alguns dados!',
-    'profile_updated_sucessfully'                                                      => 'Perfil atualizado com sucesso',
-    'password_updated_sucessfully'                                                     => 'Senha atualizada com sucesso',
-    'password_was_not_updated_incorrect_old_password'                                  => 'A senha não foi atualizada. Senha antiga incorreta',
-    'there_is_no_such_ticket_number'                                                   => 'Não existe nenhum ticket com este número',
-    "email_didn't_match_with_ticket_number"                                            => 'E-mail não corresponde com o número do ticket',
-    'we_have_sent_you_a_link_by_email_please_click_on_that_link_to_view_ticket'        => 'Enviamos-lhe um link por e-mail. Por favor, clique no link para ver o ticket',
-    'no_records_on_publish_time'                                                       => 'Não há registros neste período',
-    'your_details_send_to_system'                                                      => 'Enviar seus dados para o sistema',
-    'your_details_can_not_send_to_system'                                              => 'Não foi possível enviar seus dados para o sistema',
-    'your_comment_posted'                                                              => 'Seu comentário foi enviado',
-    'sorry_not_processed'                                                              => 'Desculpe, não processado',
-    'profile_updated_sucessfully'                                                      => 'Perfil atualizado com sucesso',
-    'password_was_not_updated'                                                         => 'Senha não atualizada',
+    'home' => 'Home',
+    'submit_a_ticket' => 'Enviar um ticket',
+    'my_profile' => 'Meu perfil',
+    'log_out' => 'Sair',
+    'forgot_password' => 'Esqueceu a senha',
+    'create_account' => 'Criar Conta',
+    'you_are_here' => 'Você está aqui',
+    'have_a_ticket' => 'Tem um novo Ticket',
+    'check_ticket_status' => 'Verifique o status do ticket',
+    'choose_a_help_topic' => 'Escolha um tópico de Ajuda',
+    'ticket_status' => 'Status do Ticket',
+    'post_comment' => 'Enviar comentário',
+    'plugin' => 'Plugin',
+    'edit_profile' => 'Editar Perfil',
+    'Send' => 'ENVIAR',
+    'no_article' => 'Nenhum artigo',
+    'profile_settings' => 'Configurações de perfil',
+    'please_fill_all_required_feilds' => 'Por favor, preencha todos os campos obrigatórios.',
+    'successfully_replied' => 'Respondida com sucesso',
+    'please_fill_some_data' => 'Por favor, preencha alguns dados!',
+    'profile_updated_sucessfully' => 'Perfil atualizado com sucesso',
+    'password_updated_sucessfully' => 'Senha atualizada com sucesso',
+    'password_was_not_updated_incorrect_old_password' => 'A senha não foi atualizada. Senha antiga incorreta',
+    'there_is_no_such_ticket_number' => 'Não existe nenhum ticket com este número',
+    "email_didn't_match_with_ticket_number" => 'E-mail não corresponde com o número do ticket',
+    'we_have_sent_you_a_link_by_email_please_click_on_that_link_to_view_ticket' => 'Enviamos-lhe um link por e-mail. Por favor, clique no link para ver o ticket',
+    'no_records_on_publish_time' => 'Não há registros neste período',
+    'your_details_send_to_system' => 'Enviar seus dados para o sistema',
+    'your_details_can_not_send_to_system' => 'Não foi possível enviar seus dados para o sistema',
+    'your_comment_posted' => 'Seu comentário foi enviado',
+    'sorry_not_processed' => 'Desculpe, não processado',
+    'profile_updated_sucessfully' => 'Perfil atualizado com sucesso',
+    'password_was_not_updated' => 'Senha não atualizada',
     'sorry_your_ticket_token_has_expired_please_try_to_resend_the_ticket_link_request' => 'Desculpe a senha do ticket expirou! Por favor, tente reenviar o link',
-    'sorry_you_are_not_allowed_token_expired'                                          => 'Desculpe, não permitido. Senha expirada!',
-    'thank_you_for_your_rating'                                                        => 'Obrigado pela sua avaliação!',
-    'your_ticket_has_been'                                                             => 'O seu bilhete foi',
-    'failed_to_send_email_contact_administrator'                                       => 'Envio de email falhou. Entre em contato com administrador do sistema',
+    'sorry_you_are_not_allowed_token_expired' => 'Desculpe, não permitido. Senha expirada!',
+    'thank_you_for_your_rating' => 'Obrigado pela sua avaliação!',
+    'your_ticket_has_been' => 'O seu bilhete foi',
+    'failed_to_send_email_contact_administrator' => 'Envio de email falhou. Entre em contato com administrador do sistema',
     /*
     * |---------------------------------------------------------------------------------------
       |Api settings
@@ -1347,37 +1347,37 @@ return [
     * |
     */
 
-    'webhooks'                         => 'Webhooks',
+    'webhooks' => 'Webhooks',
     'enter_url_to_send_ticket_details' => 'Digite a url para enviar os detalhes do ticket',
-    'api'                              => 'Api',
-    'api_key'                          => 'Chave Api',
-    'api_key_mandatory'                => 'Chave Api obrigatória',
-    'api_configurations'               => 'Configurações Api',
-    'generate_key'                     => 'Gerar chave',
-    'api_settings'                     => 'Configurações API',
+    'api' => 'Api',
+    'api_key' => 'Chave Api',
+    'api_key_mandatory' => 'Chave Api obrigatória',
+    'api_configurations' => 'Configurações Api',
+    'generate_key' => 'Gerar chave',
+    'api_settings' => 'Configurações API',
     /*
     *-----------------------------------------------------------------------------
     * Error log and debugging settings
     *--------------------------------------------------------------------------
     *
     */
-    'error-debug'                        => 'Logs de erros e depuração',
-    'debug-options'                      => 'Opções de depuração',
-    'view-logs'                          => 'Exibir logs de erro',
-    'not-authorised-error-debug'         => 'Você não está autorizado a acessar a URL',
-    'error-debug-settings'               => 'Configurações de erro e depuração',
-    'debugging'                          => 'Modo de depuração',
-    'bugsnag-debugging'                  => 'Enviar relatórios de falha de aplicativos para ajudar Ladybird melhorar Faveo',
+    'error-debug' => 'Logs de erros e depuração',
+    'debug-options' => 'Opções de depuração',
+    'view-logs' => 'Exibir logs de erro',
+    'not-authorised-error-debug' => 'Você não está autorizado a acessar a URL',
+    'error-debug-settings' => 'Configurações de erro e depuração',
+    'debugging' => 'Modo de depuração',
+    'bugsnag-debugging' => 'Enviar relatórios de falha de aplicativos para ajudar Ladybird melhorar Faveo',
     'error-debug-settings-saved-message' => 'Suas configurações de erro e depuração foram salvas com sucesso',
     'error-debug-settings-error-message' => 'Você ainda não fez qualquer mudança nas configurações.',
-    'error-logs'                         => 'Logs de erros',
+    'error-logs' => 'Logs de erros',
     /*---------------------------------------------------------------------------------------
     *Latest update 16-06-2016
     *-----------------------------------------------------------------------------------
     */
     'that_email_is not_available_in_this_system' => 'Esse e-mail não está disponível neste sistema',
-    'use_subject'                                => 'Use Assunto',
-    'reopen'                                     => 'Reabrir',
+    'use_subject' => 'Use Assunto',
+    'reopen' => 'Reabrir',
 
     /*******************************New updated ********************************************/
     /*                       Translation Required                                          */
@@ -1387,98 +1387,98 @@ return [
      * Latest update 27-07-2016
      * -----------------------------------------------------------------------------------
      */
-    'queue'  => 'Queue',
+    'queue' => 'Queue',
     'queues' => 'Queues',
     /*     * -------------------------------------------------------------------------------------------------
      * OTP  messages body to send to user while registering, resetting passwords
      * --------------------------------------------------------------------------------------------------
      */
-    'hello'                   => 'Hello',
-    'reset-link-msg'          => ",\r\nHere is the link to reset your password.\r\n",
-    'otp-for-your'            => ",\r\nOTP for your",
+    'hello' => 'Hello',
+    'reset-link-msg' => ",\r\nHere is the link to reset your password.\r\n",
+    'otp-for-your' => ",\r\nOTP for your",
     'account-verification-is' => 'account verification is',
-    'extra-text'              => ".\r\nYou can login to verify your account via OTP or just click on the link we've sent to your email address.",
-    'otp-not-sent'            => 'We faced some problem in sending OTP please try after some time.',
+    'extra-text' => ".\r\nYou can login to verify your account via OTP or just click on the link we've sent to your email address.",
+    'otp-not-sent' => 'We faced some problem in sending OTP please try after some time.',
     /*     * -------------------------------------------------------------------------------------------
      * Ticket number settings 03-08-2016
      * ------------------------------------------------------------------------------------------
      */
-    'format'               => 'Format',
+    'format' => 'Format',
     'ticket-number-format' => 'This setting is used to generate ticket numbers. Use hash signs (`#`) where digits are to be placed & dollar sign(‘$’) where characters are to be placed . Any other text in the number format will be preserved. ',
-    'ticket-number-type'   => 'Choose a sequence from which to derive new ticket numbers. The system has a incrementing sequence and a random sequence by default',
+    'ticket-number-type' => 'Choose a sequence from which to derive new ticket numbers. The system has a incrementing sequence and a random sequence by default',
     /*     * ----------------------------------------------------------------------------------------------------
      * Social media integration
      * ---------------------------------------------------------------------------------------------------------
      */
-    'client_id'     => 'Client id',
+    'client_id' => 'Client id',
     'client_secret' => 'Client secret',
-    'redirect'      => 'Redirect URL',
-    'details'       => 'Details',
-    'social-media'  => 'Social media',
+    'redirect' => 'Redirect URL',
+    'details' => 'Details',
+    'social-media' => 'Social media',
     /*     * ----------------------------------------------------------------------------------------------
      * Report
      * ----------------------------------------------------------------------------------------------
      */
-    'report'              => 'Report',
-    'Report'              => 'REPORT',
-    'start_date'          => 'Start date',
-    'end_date'            => 'End date',
-    'select'              => 'Select',
-    'generate'            => 'Generate',
-    'day'                 => 'Day',
-    'week'                => 'Week',
-    'month'               => 'Month',
+    'report' => 'Report',
+    'Report' => 'REPORT',
+    'start_date' => 'Start date',
+    'end_date' => 'End date',
+    'select' => 'Select',
+    'generate' => 'Generate',
+    'day' => 'Day',
+    'week' => 'Week',
+    'month' => 'Month',
     'Currnet_In_Progress' => 'CURRENT IN PROGRESS',
-    'Total_Created'       => 'TOTAL CREATED',
-    'Total_Reopened'      => 'TOTAL REOPENED',
-    'Total_Closed'        => 'TOTAL CLOSED',
-    'tabular'             => 'Tabular',
-    'reopened'            => 'Reopened',
+    'Total_Created' => 'TOTAL CREATED',
+    'Total_Reopened' => 'TOTAL REOPENED',
+    'Total_Closed' => 'TOTAL CLOSED',
+    'tabular' => 'Tabular',
+    'reopened' => 'Reopened',
     /* ---------------------------------------------------------------------------------------
      * Ticket Priority
      * -----------------------------------------------------------------------------------
      */
-    'ticket_priority'                                           => 'Ticket priority',
-    'priority'                                                  => 'Priority',
-    'priority_desc'                                             => 'Priority description',
-    'priority_urgency'                                          => 'Priority urgency',
-    'priority_id'                                               => 'Priority Id',
-    'priority_color'                                            => 'Priority color',
-    'ispublic'                                                  => 'IsPublic',
-    'is_default'                                                => 'By default',
-    'create_ticket_priority'                                    => 'Create ticket priority',
-    'agent_notes'                                               => 'Agent notes',
-    'select_priority'                                           => 'Select priority',
-    'normal'                                                    => 'Normal',
-    'ispublic'                                                  => 'Visibility',
-    'make-default-priority'                                     => 'Make default priority',
-    'priority_successfully_created'                             => 'Priority successfully created',
-    'priority_successfully_updated'                             => 'Priority successfully updated',
-    'delete_successfully'                                       => 'Delete successfully',
-    'user_priority_status'                                      => 'User priority status',
-    'current'                                                   => 'Current:',
+    'ticket_priority' => 'Ticket priority',
+    'priority' => 'Priority',
+    'priority_desc' => 'Priority description',
+    'priority_urgency' => 'Priority urgency',
+    'priority_id' => 'Priority Id',
+    'priority_color' => 'Priority color',
+    'ispublic' => 'IsPublic',
+    'is_default' => 'By default',
+    'create_ticket_priority' => 'Create ticket priority',
+    'agent_notes' => 'Agent notes',
+    'select_priority' => 'Select priority',
+    'normal' => 'Normal',
+    'ispublic' => 'Visibility',
+    'make-default-priority' => 'Make default priority',
+    'priority_successfully_created' => 'Priority successfully created',
+    'priority_successfully_updated' => 'Priority successfully updated',
+    'delete_successfully' => 'Delete successfully',
+    'user_priority_status' => 'User priority status',
+    'current' => 'Current:',
     'active_user_can_select_the_priority_while_creating_ticket' => 'Active user can select the priority while creating ticket',
 
     /* --------------------------------------------------------------------------------------------
      * Approval Updated
      * --------------------------------------------------------------------------------------------
      */
-    'approval'             => 'Approval',
-    'approval_tickets'     => 'Approval tickets',
-    'approve'              => 'Approve',
-    'approval_request'     => 'Approval request',
+    'approval' => 'Approval',
+    'approval_tickets' => 'Approval tickets',
+    'approve' => 'Approve',
+    'approval_request' => 'Approval request',
     'approvel_ticket_list' => 'Approvel ticket list',
 
-    'approval_settings'                      => 'Approval settings',
-    'close_all_ticket_for_approval'          => 'Close all tickets for approval',
+    'approval_settings' => 'Approval settings',
+    'close_all_ticket_for_approval' => 'Close all tickets for approval',
     'approval_settings-created-successfully' => 'Approval settings created successfully',
 
     /* --------------------------------------------------------------------------------------------
      * Followup Updated
      * --------------------------------------------------------------------------------------------
      */
-    'followup'              => 'Followup',
-    'followup_tickets'      => 'Followup tickets',
+    'followup' => 'Followup',
+    'followup_tickets' => 'Followup tickets',
     'followup_Notification' => 'Followup notification',
 
     /*
@@ -1491,65 +1491,65 @@ return [
      * User Module
      * --------------------------------------------------------------------------------------------
      */
-    'agent_report'                                                 => 'Agent report',
-    'assign_tickets'                                               => 'Assign tickets',
-    'delete_agent'                                                 => 'Delete agent',
-    'delete_user'                                                  => 'Delete user',
-    'confirm_deletion'                                             => 'Confirm deletion',
-    'delete_all_content'                                           => 'Delete all content',
-    'agent_profile'                                                => 'Agent profile',
-    'change_role_to_admin'                                         => 'Change role to admin',
-    'change_role_to_user'                                          => 'Change role to user',
-    'change_role_to_agent'                                         => 'Change role to agent',
-    'change_password'                                              => 'Change password',
-    'role_change'                                                  => 'Role change',
-    'password_generator'                                           => 'Password generator',
-    'depertment'                                                   => 'Depertment',
-    'duetoday'                                                     => 'Due today',
-    'today-due_tickets'                                            => 'Today\'s due ticekts',
-    'password_change_successfully'                                 => 'Password changed successfully',
-    'role_change_successfully'                                     => 'Role changed successfully',
-    'user_delete_successfully'                                     => 'User deleted successfully',
-    'agent_delete_successfully'                                    => 'Agent deleted successfully',
-    'select_another_agent'                                         => 'Select another agent',
+    'agent_report' => 'Agent report',
+    'assign_tickets' => 'Assign tickets',
+    'delete_agent' => 'Delete agent',
+    'delete_user' => 'Delete user',
+    'confirm_deletion' => 'Confirm deletion',
+    'delete_all_content' => 'Delete all content',
+    'agent_profile' => 'Agent profile',
+    'change_role_to_admin' => 'Change role to admin',
+    'change_role_to_user' => 'Change role to user',
+    'change_role_to_agent' => 'Change role to agent',
+    'change_password' => 'Change password',
+    'role_change' => 'Role change',
+    'password_generator' => 'Password generator',
+    'depertment' => 'Depertment',
+    'duetoday' => 'Due today',
+    'today-due_tickets' => 'Today\'s due ticekts',
+    'password_change_successfully' => 'Password changed successfully',
+    'role_change_successfully' => 'Role changed successfully',
+    'user_delete_successfully' => 'User deleted successfully',
+    'agent_delete_successfully' => 'Agent deleted successfully',
+    'select_another_agent' => 'Select another agent',
     'agent_delete_successfully_and_ticket_assign_to_another_agent' => 'Agent deleted successfully and ticket assigned to another agent',
-    'deleted_user'                                                 => 'Deleted User',
-    'deleted_user_directory'                                       => 'Deleted User Directory',
-    'restore'                                                      => 'Restore',
-    'user_restore_successfully'                                    => 'User restore successfully',
+    'deleted_user' => 'Deleted User',
+    'deleted_user_directory' => 'Deleted User Directory',
+    'restore' => 'Restore',
+    'user_restore_successfully' => 'User restore successfully',
 
     /*** updates 28-11-2016***/
     'apply' => 'Apply',
 
     /* updates 2-12-2016 **/
-    'sort-by'                      => 'Sort by',
-    'created-at'                   => 'Created at',
-    'or'                           => 'OR',
-    'activate'                     => 'Activate',
-    'system-email-not-configured'  => 'We are unable to process email request as the system has no configured email for sending mails. Please contact and report system admin.',
-    'assign-ticket'                => 'Assign tickets',
-    'can-not-inactive-group'       => 'Can not make the group inactive as it has agents assigned in it. Please assign those agents to another group and try again.',
+    'sort-by' => 'Sort by',
+    'created-at' => 'Created at',
+    'or' => 'OR',
+    'activate' => 'Activate',
+    'system-email-not-configured' => 'We are unable to process email request as the system has no configured email for sending mails. Please contact and report system admin.',
+    'assign-ticket' => 'Assign tickets',
+    'can-not-inactive-group' => 'Can not make the group inactive as it has agents assigned in it. Please assign those agents to another group and try again.',
     'internal-note-has-been-added' => 'Internal note added to the ticket',
-    'active-users'                 => 'Active users',
-    'deleted-users'                => 'Deleted users',
-    'view-option'                  => 'View options',
-    'accoutn-not-verified'         => 'User account is not verified',
-    'enabled'                      => 'Enabled',
-    'disabled'                     => 'Disabled',
-    'user-account-is-deleted'      => 'This user account has been deleted.',
-    'restore-user'                 => 'Restore user account',
-    'delete-account-caution-info'  => 'Please note this account may still have  open tickets in the system.',
-    'reply-can-not-be-empty'       => 'Reply can not be blank. Please enter your reply.',
+    'active-users' => 'Active users',
+    'deleted-users' => 'Deleted users',
+    'view-option' => 'View options',
+    'accoutn-not-verified' => 'User account is not verified',
+    'enabled' => 'Enabled',
+    'disabled' => 'Disabled',
+    'user-account-is-deleted' => 'This user account has been deleted.',
+    'restore-user' => 'Restore user account',
+    'delete-account-caution-info' => 'Please note this account may still have  open tickets in the system.',
+    'reply-can-not-be-empty' => 'Reply can not be blank. Please enter your reply.',
 
     //update 18-12-2016
     'account-created-contact-admin-as-we-were-not-able-to-send-opt' => 'Your account has been created successfully. Please contact admin for account activation as we were not able to send you an OPT code.',
 
     //update 19-12-2016
-    'only-agents'    => 'Agent users',
-    'only-users'     => 'Clients users',
-    'banned-users'   => 'Banned users',
+    'only-agents' => 'Agent users',
+    'only-users' => 'Clients users',
+    'banned-users' => 'Banned users',
     'inactive-users' => 'Inactive users',
-    'all-users'      => 'All users',
+    'all-users' => 'All users',
     //update 21-12-2016
     'selected-user-is-already-the-owner' => 'Selected user is already the owner of this ticket.',
     //updated 15-5-2017
diff --git a/resources/lang/pt/pagination.php b/resources/lang/pt/pagination.php
index 1ad8f2368..836c34748 100644
--- a/resources/lang/pt/pagination.php
+++ b/resources/lang/pt/pagination.php
@@ -27,5 +27,5 @@ return [
      */
 
     'previous' => '&laquo; Anterior',
-    'next'     => 'Próximo &raquo;',
+    'next' => 'Próximo &raquo;',
 ];
diff --git a/resources/lang/pt/passwords.php b/resources/lang/pt/passwords.php
index 43a0f58c6..d3744034b 100644
--- a/resources/lang/pt/passwords.php
+++ b/resources/lang/pt/passwords.php
@@ -28,8 +28,8 @@ return [
      */
 
     'password' => 'As senhas devem ter pelo menos seis caracteres e serem idênticas.',
-    'user'     => 'Nenhum usuário foi localizado com esse endereço de e-mail.',
-    'token'    => 'Chave de redefinição de senha é inválida.',
-    'sent'     => 'O link para redefinição de senha será enviado por e-mail!',
-    'reset'    => 'Sua senha foi redefinida!',
+    'user' => 'Nenhum usuário foi localizado com esse endereço de e-mail.',
+    'token' => 'Chave de redefinição de senha é inválida.',
+    'sent' => 'O link para redefinição de senha será enviado por e-mail!',
+    'reset' => 'Sua senha foi redefinida!',
 ];
diff --git a/resources/lang/pt/validation.php b/resources/lang/pt/validation.php
index c0768d6ff..f31db028c 100644
--- a/resources/lang/pt/validation.php
+++ b/resources/lang/pt/validation.php
@@ -27,65 +27,65 @@ return [
       |
      */
 
-    'accepted'   => 'A opção deverá ser aceita.',
+    'accepted' => 'A opção deverá ser aceita.',
     'active_url' => 'A informação não é uma URL válida',
-    'after'      => 'A informação deve ser uma data superior a :date.',
-    'alpha'      => 'A informação só pode conter letras.',
+    'after' => 'A informação deve ser uma data superior a :date.',
+    'alpha' => 'A informação só pode conter letras.',
     'alpha_dash' => 'A informação só pode conter letras, números e traços',
-    'alpha_num'  => 'A informação só pode conter letras e números.',
-    'array'      => 'A informação deverá ser em ordem.',
-    'before'     => 'A informação deverá ser uma data inferior a :date.',
-    'between'    => [
+    'alpha_num' => 'A informação só pode conter letras e números.',
+    'array' => 'A informação deverá ser em ordem.',
+    'before' => 'A informação deverá ser uma data inferior a :date.',
+    'between' => [
         'numeric' => 'A informação deverá estar entre :min e :max.',
-        'string'  => 'A informação deverá estar entre :min e :max characters.',
-        'file'    => 'A informação deverá estar entre :min e :max kilobytes.',
-        'array'   => 'A informação deverá estar entre :min e :max items.',
+        'string' => 'A informação deverá estar entre :min e :max characters.',
+        'file' => 'A informação deverá estar entre :min e :max kilobytes.',
+        'array' => 'A informação deverá estar entre :min e :max items.',
     ],
-    'boolean'        => 'A informação deverá ser verdadeira ou falsa.',
-    'confirmed'      => 'A informação não está correta.',
-    'date'           => 'A informação não é uma data válida.',
-    'date_format'    => 'A informação não corresponde ao formato :format.',
-    'different'      => 'A informação :other deverá ser diferente.',
-    'digits'         => 'A informação deve ser :digits dígitos.',
+    'boolean' => 'A informação deverá ser verdadeira ou falsa.',
+    'confirmed' => 'A informação não está correta.',
+    'date' => 'A informação não é uma data válida.',
+    'date_format' => 'A informação não corresponde ao formato :format.',
+    'different' => 'A informação :other deverá ser diferente.',
+    'digits' => 'A informação deve ser :digits dígitos.',
     'digits_between' => 'A informação deve estar entre :min e :max dígitos.',
-    'email'          => 'A informação deverá ser um e-mail válido.',
-    'filled'         => 'A informação é inválida.',
-    'exists'         => 'A informação :attribute é inválida.',
-    'image'          => 'O arquivo deve ser uma imagem.',
-    'in'             => 'A informação selecionada :attribute é inválida.',
-    'integer'        => 'O informação deve ser um número inteiro.',
-    'ip'             => 'O número deve ser um endereço de IP válido.',
-    'max'            => [
+    'email' => 'A informação deverá ser um e-mail válido.',
+    'filled' => 'A informação é inválida.',
+    'exists' => 'A informação :attribute é inválida.',
+    'image' => 'O arquivo deve ser uma imagem.',
+    'in' => 'A informação selecionada :attribute é inválida.',
+    'integer' => 'O informação deve ser um número inteiro.',
+    'ip' => 'O número deve ser um endereço de IP válido.',
+    'max' => [
         'numeric' => 'O valor não pode ser maior a :max.',
-        'file'    => 'O arquivo não pode ser maior a :max kilobytes.',
-        'string'  => 'A informação não pode ser maior a :max caracteres.',
-        'array'   => 'A informação não pode ter mais do que :max itens.',
+        'file' => 'O arquivo não pode ser maior a :max kilobytes.',
+        'string' => 'A informação não pode ser maior a :max caracteres.',
+        'array' => 'A informação não pode ter mais do que :max itens.',
     ],
     'mimes' => 'O :attribute deve ser um arquivo do tipo: :values.',
-    'min'   => [
+    'min' => [
         'numeric' => 'O valor deve ser de pelo menos :min.',
-        'file'    => 'O arquivo deve ser de pelo menos :min kilobytes.',
-        'string'  => 'A informação deve ser de pelo menos :min caracteres.',
-        'array'   => 'A informação deve ter pelo menos :min itens.',
+        'file' => 'O arquivo deve ser de pelo menos :min kilobytes.',
+        'string' => 'A informação deve ser de pelo menos :min caracteres.',
+        'array' => 'A informação deve ter pelo menos :min itens.',
     ],
-    'not_in'               => 'A informação selecionada é inválida.',
-    'numeric'              => 'A informação deverá ser um número.',
-    'regex'                => 'O formato está inválido.',
-    'required'             => 'O campo é obrigatório.',
-    'required_if'          => 'O campo é obrigatório quando :other é :value.',
-    'required_with'        => 'O campo é obrigatório quando for informado os dados.',
-    'required_with_all'    => 'O campo é obrigatório quando os valores estiverem presentes.',
-    'required_without'     => 'O campo é obrigatório quando os valores não estiverem presentes',
+    'not_in' => 'A informação selecionada é inválida.',
+    'numeric' => 'A informação deverá ser um número.',
+    'regex' => 'O formato está inválido.',
+    'required' => 'O campo é obrigatório.',
+    'required_if' => 'O campo é obrigatório quando :other é :value.',
+    'required_with' => 'O campo é obrigatório quando for informado os dados.',
+    'required_with_all' => 'O campo é obrigatório quando os valores estiverem presentes.',
+    'required_without' => 'O campo é obrigatório quando os valores não estiverem presentes',
     'required_without_all' => 'O campo é obrigatório quando nenhum dos valores estiver presentes',
-    'same'                 => 'Os campos deverão estar iguais.',
-    'size'                 => [
+    'same' => 'Os campos deverão estar iguais.',
+    'size' => [
         'numeric' => 'O valor deve ser :size.',
-        'file'    => 'O arquivo deve ser :size kilobytes.',
-        'string'  => 'O campo :attribute deve ser :size caracteres.',
-        'array'   => 'O campo deve conter :size itens.',
+        'file' => 'O arquivo deve ser :size kilobytes.',
+        'string' => 'O campo :attribute deve ser :size caracteres.',
+        'array' => 'O campo deve conter :size itens.',
     ],
-    'unique'   => 'O campo já está preenchido.',
-    'url'      => 'Formato inválido.',
+    'unique' => 'O campo já está preenchido.',
+    'url' => 'Formato inválido.',
     'timezone' => 'O campo deve ser um fuso horário válido.',
     /*
       |--------------------------------------------------------------------------
diff --git a/resources/lang/ru/datatables.php b/resources/lang/ru/datatables.php
index 0bab23288..a8cf30f8b 100755
--- a/resources/lang/ru/datatables.php
+++ b/resources/lang/ru/datatables.php
@@ -1,25 +1,25 @@
 <?php
 
 return [
-    'sEmptyTable'     => 'В таблице отсутствуют данные',
-    'sInfo'           => 'Записи с _START_ до _END_ из _TOTAL_ записей',
-    'sInfoEmpty'      => 'Записи с 0 до 0 из 0 записей',
-    'sInfoFiltered'   => '(отфильтровано из _MAX_ записей)',
-    'sInfoPostFix'    => '',
-    'sInfoThousands'  => ',',
-    'sLengthMenu'     => '_MENU_ Записей на странице',
+    'sEmptyTable' => 'В таблице отсутствуют данные',
+    'sInfo' => 'Записи с _START_ до _END_ из _TOTAL_ записей',
+    'sInfoEmpty' => 'Записи с 0 до 0 из 0 записей',
+    'sInfoFiltered' => '(отфильтровано из _MAX_ записей)',
+    'sInfoPostFix' => '',
+    'sInfoThousands' => ',',
+    'sLengthMenu' => '_MENU_ Записей на странице',
     'sLoadingRecords' => 'Загрузка записей...',
-    'sProcessing'     => 'Подождите...',
-    'sSearch'         => 'Поиск:',
-    'sZeroRecords'    => 'Записи отсутствуют.',
-    'oPaginate'       => [
-        'sFirst'    => 'Первая',
+    'sProcessing' => 'Подождите...',
+    'sSearch' => 'Поиск:',
+    'sZeroRecords' => 'Записи отсутствуют.',
+    'oPaginate' => [
+        'sFirst' => 'Первая',
         'sPrevious' => 'Предыдущая',
-        'sNext'     => 'Следующая',
-        'sLast'     => 'Последняя',
+        'sNext' => 'Следующая',
+        'sLast' => 'Последняя',
     ],
     'oAria' => [
-        'sSortAscending'  => ': активировать для сортировки столбца по возрастанию',
+        'sSortAscending' => ': активировать для сортировки столбца по возрастанию',
         'sSortDescending' => ': активировать для сортировки столбца по убыванию',
     ],
 ];
diff --git a/resources/lang/ru/lang.php b/resources/lang/ru/lang.php
index 12f1e0131..72ab8c1f1 100755
--- a/resources/lang/ru/lang.php
+++ b/resources/lang/ru/lang.php
@@ -17,98 +17,98 @@ return [
       |   Error
       |--------------------------------------
      */
-    'success'                                                        => 'Успех',
-    'fails'                                                          => 'Ошибка',
-    'alert'                                                          => 'Тревога',
-    'warning'                                                        => 'Предостережение',
-    'required-error'                                                 => 'Пожалуйста, заполните все обязательные поля',
-    'invalid'                                                        => 'Неверный email или пароль',
-    'sorry_something_went_wrong'                                     => 'Извините, что-то пошло не так',
-    'were_working_on_it_and_well_get_it_fixed_as_soon_as_we_can'     => 'Мы работаем над этим, и мы исправим это, как только сможем.',
+    'success' => 'Успех',
+    'fails' => 'Ошибка',
+    'alert' => 'Тревога',
+    'warning' => 'Предостережение',
+    'required-error' => 'Пожалуйста, заполните все обязательные поля',
+    'invalid' => 'Неверный email или пароль',
+    'sorry_something_went_wrong' => 'Извините, что-то пошло не так',
+    'were_working_on_it_and_well_get_it_fixed_as_soon_as_we_can' => 'Мы работаем над этим, и мы исправим это, как только сможем.',
     'we_are_sorry_but_the_page_you_are_looking_for_can_not_be_found' => 'К сожалению, страница, которую вы ищете, не может быть найдена.',
-    'go_back'                                                        => 'Назад',
-    'the_board_is_offline'                                           => 'Панель не в сети',
-    'error_establishing_connection_to_database'                      => 'Ошибка при установлении соединения с базой данных',
-    'unauthorized_access'                                            => 'Не авторизованный доступ',
-    'not-autherised'                                                 => 'Вы не авторизованы',
-    'otp-not-matched'                                                => 'К сожалению! Введенный вами OTP-код не совпадает с тем, который мы отправили на ваш номер.',
-    'otp-invalid'                                                    => 'Код OTP должен состоять из 6 цифр.',
-    'otp-input-title'                                                => 'Введите 6-значный код OTP.',
-    'otp-expired'                                                    => 'Срок действия вашего OTP кода истек.<br/> Нажмите «Отправить OTP», чтобы получить новый OTP код на ваш мобильный телефон.',
-    'resend-otp-title'                                               => 'Нажмите здесь, чтобы отправить OTP',
+    'go_back' => 'Назад',
+    'the_board_is_offline' => 'Панель не в сети',
+    'error_establishing_connection_to_database' => 'Ошибка при установлении соединения с базой данных',
+    'unauthorized_access' => 'Не авторизованный доступ',
+    'not-autherised' => 'Вы не авторизованы',
+    'otp-not-matched' => 'К сожалению! Введенный вами OTP-код не совпадает с тем, который мы отправили на ваш номер.',
+    'otp-invalid' => 'Код OTP должен состоять из 6 цифр.',
+    'otp-input-title' => 'Введите 6-значный код OTP.',
+    'otp-expired' => 'Срок действия вашего OTP кода истек.<br/> Нажмите «Отправить OTP», чтобы получить новый OTP код на ваш мобильный телефон.',
+    'resend-otp-title' => 'Нажмите здесь, чтобы отправить OTP',
     /*
       |--------------------------------------
       |   Login Page
       |--------------------------------------
      */
-    'Login_to_start_your_session'        => 'Авторизуйтесь, чтобы начать сеанс',
-    'login'                              => 'Авторизоваться',
-    'remember'                           => 'Запомнить меня',
-    'signmein'                           => 'Запишите меня в',
-    'iforgot'                            => 'Я забыл свой пароль',
-    'email_address'                      => 'E-Mail Address',
-    'password'                           => 'Пароль',
-    'password_confirmation'              => 'Подтверждение пароля',
-    'woops'                              => 'Упс!',
-    'theirisproblem'                     => 'Введенные данные не корректны.',
-    'e-mail'                             => 'E-mail',
-    'reg_new_member'                     => 'Зарегистрировать нового участника',
+    'Login_to_start_your_session' => 'Авторизуйтесь, чтобы начать сеанс',
+    'login' => 'Авторизоваться',
+    'remember' => 'Запомнить меня',
+    'signmein' => 'Запишите меня в',
+    'iforgot' => 'Я забыл свой пароль',
+    'email_address' => 'E-Mail Address',
+    'password' => 'Пароль',
+    'password_confirmation' => 'Подтверждение пароля',
+    'woops' => 'Упс!',
+    'theirisproblem' => 'Введенные данные не корректны.',
+    'e-mail' => 'E-mail',
+    'reg_new_member' => 'Зарегистрировать нового участника',
     'this_account_is_currently_inactive' => 'Этот аккаунт в настоящее время неактивен!',
-    'not-registered'                     => 'E-mail/имя пользователя не найдены',
-    'verify'                             => 'Проверить',
-    'enter-otp'                          => 'Ввести OTP',
-    'did-not-recive-code'                => 'Не получили код?',
-    'resend_otp'                         => 'Отправить OTP',
-    'verify-screen-msg'                  => 'Ваш аккаунт в настоящее время неактивен.<br/>Чтобы активировать аккаунт, введите OTP код, который мы отправили на',
-    'otp-sent'                           => 'Мы отправили код OTP на ваш номер.',
-    'verify-number'                      => 'Подтвердить номер',
-    'get-verify-message'                 => 'Введите OTP код , который мы отправили на ваш новый номер.',
-    'number-verification-sussessfull'    => 'Ваш номер был успешно подтвержден, пожалуйста, подождите, мы обновляем ваш профиль.',
-    'enter_your_email_here'              => 'Введите email здесь',
+    'not-registered' => 'E-mail/имя пользователя не найдены',
+    'verify' => 'Проверить',
+    'enter-otp' => 'Ввести OTP',
+    'did-not-recive-code' => 'Не получили код?',
+    'resend_otp' => 'Отправить OTP',
+    'verify-screen-msg' => 'Ваш аккаунт в настоящее время неактивен.<br/>Чтобы активировать аккаунт, введите OTP код, который мы отправили на',
+    'otp-sent' => 'Мы отправили код OTP на ваш номер.',
+    'verify-number' => 'Подтвердить номер',
+    'get-verify-message' => 'Введите OTP код , который мы отправили на ваш новый номер.',
+    'number-verification-sussessfull' => 'Ваш номер был успешно подтвержден, пожалуйста, подождите, мы обновляем ваш профиль.',
+    'enter_your_email_here' => 'Введите email здесь',
     /*
       |--------------------------------------
       |   Register Page
       |--------------------------------------
      */
-    'registration'                                                                                => 'Регистрация',
-    'full_name'                                                                                   => 'Полное имя',
-    'firstname'                                                                                   => 'Имя',
-    'lastname'                                                                                    => 'Фамилия',
-    'profilepicture'                                                                              => 'Аватар профиля',
-    'oldpassword'                                                                                 => 'Старый пароль',
-    'newpassword'                                                                                 => 'Новый пароль',
-    'retype_password'                                                                             => 'Повторите пароль',
-    'i_agree_to_the'                                                                              => 'Я согласен с',
-    'terms'                                                                                       => 'условия',
-    'register'                                                                                    => 'Регистрация',
-    'i_already_have_a_membership'                                                                 => 'У меня уже есть членство',
-    'see-profile1'                                                                                => 'Нажмите здесь, чтобы увидеть ',
-    'see-profile2'                                                                                => 'профиль',
-    'activate_your_account_click_on_Link_that_send_to_your_mail'                                  => 'Активируйте вашу учетную запись! Нажмите на ссылку, которую мы отправили на вашу почту',
-    'activate_your_account_click_on_Link_that_send_to_your_mail_and_moble'                        => 'Активируйте вашу учетную запись! Нажмите на ссылку, которую мы отправили на вашу почту, или войдите в свою учетную запись и введите OTP код, который мы отправили на ваш номер мобильного телефона.',
+    'registration' => 'Регистрация',
+    'full_name' => 'Полное имя',
+    'firstname' => 'Имя',
+    'lastname' => 'Фамилия',
+    'profilepicture' => 'Аватар профиля',
+    'oldpassword' => 'Старый пароль',
+    'newpassword' => 'Новый пароль',
+    'retype_password' => 'Повторите пароль',
+    'i_agree_to_the' => 'Я согласен с',
+    'terms' => 'условия',
+    'register' => 'Регистрация',
+    'i_already_have_a_membership' => 'У меня уже есть членство',
+    'see-profile1' => 'Нажмите здесь, чтобы увидеть ',
+    'see-profile2' => 'профиль',
+    'activate_your_account_click_on_Link_that_send_to_your_mail' => 'Активируйте вашу учетную запись! Нажмите на ссылку, которую мы отправили на вашу почту',
+    'activate_your_account_click_on_Link_that_send_to_your_mail_and_moble' => 'Активируйте вашу учетную запись! Нажмите на ссылку, которую мы отправили на вашу почту, или войдите в свою учетную запись и введите OTP код, который мы отправили на ваш номер мобильного телефона.',
     'activate_your_account_click_on_Link_that_send_to_your_mail_sms_plugin_inactive_or_not_setup' => 'Учетная запись создана, обратитесь к системному администратору, поскольку нам не удалось отправить OTP код на ваш мобильный телефон и отправить электронное письмо на ваш адрес электронной почты.',
-    'this_field_do_not_match_our_records'                                                         => 'Это поле не соответствует нашим записям.',
-    'we_have_e-mailed_your_password_reset_link'                                                   => 'Мы отправили вам ссылку для сброса пароля по электронной почте!',
-    "we_can't_find_a_user_with_that_e-mail_address"                                               => 'Мы не можем найти пользователя с такой почтой.',
+    'this_field_do_not_match_our_records' => 'Это поле не соответствует нашим записям.',
+    'we_have_e-mailed_your_password_reset_link' => 'Мы отправили вам ссылку для сброса пароля по электронной почте!',
+    "we_can't_find_a_user_with_that_e-mail_address" => 'Мы не можем найти пользователя с такой почтой.',
     /*
       |--------------------------------------
       |   Reset Password Page
       |--------------------------------------
      */
-    'reset_password'              => 'Сбросить пароль',
+    'reset_password' => 'Сбросить пароль',
     'password-reset-successfully' => 'Ваш пароль был сброшен. Войдите в свой аккаунт, используя новый пароль',
-    'password-can-not-reset'      => 'Не удалось сбросить пароль, повторите попытку позже.',
+    'password-can-not-reset' => 'Не удалось сбросить пароль, повторите попытку позже.',
     /*
       |--------------------------------------
       |   Forgot Password Page
       |--------------------------------------
      */
-    'i_know_my_password'            => 'Я знаю свой пароль',
-    'recover_passord'               => 'Восстановить пароль',
-    'send_password_reset_link'      => 'Отправить ссылку для сброса пароля',
+    'i_know_my_password' => 'Я знаю свой пароль',
+    'recover_passord' => 'Восстановить пароль',
+    'send_password_reset_link' => 'Отправить ссылку для сброса пароля',
     'enter_email_to_reset_password' => 'Введите E-mail для сброса пароля',
-    'link'                          => 'Ссылка',
-    'email_or_mobile'               => 'Email or мобильный',
+    'link' => 'Ссылка',
+    'email_or_mobile' => 'Email or мобильный',
     /*
       |----------------------------------------------------------------------------------------
       | Emails Pages [English(en)]
@@ -125,115 +125,115 @@ return [
       |  Emails Create Page
       |--------------------------------------
      */
-    'emails'                                                                           => 'Emails',
-    'incoming_emails'                                                                  => 'Входящие Emails',
-    'reuired_authentication'                                                           => 'Требуется авторизация',
-    'fetching_email_via_imap'                                                          => 'Получение Email через IMAP',
-    'create_email'                                                                     => 'Создать Email',
-    'email_address'                                                                    => 'Email адрес',
-    'email_name'                                                                       => 'Email имя',
-    'help_topic'                                                                       => 'Раздел помощи',
-    'auto_response'                                                                    => 'Автоматический ответ',
-    'host_name'                                                                        => 'Имя хоста',
-    'port_number'                                                                      => 'Номер порта',
-    'mail_box_protocol'                                                                => 'Mail Box Protocol',
-    'authentication_required'                                                          => 'Требуется авторизация',
-    'yes'                                                                              => 'Да',
-    'no'                                                                               => 'Нет',
-    'header_spoofing'                                                                  => 'Подмена заголовка',
-    'allow_for_this_email'                                                             => 'Разрешить для этого письма',
-    'imap_config'                                                                      => 'IMAP настройки',
-    'email_information_and_settings'                                                   => 'Email информация и настройки',
-    'incoming_email_information'                                                       => 'Входящия информация по email',
-    'outgoing_email_information'                                                       => 'Информация об исходящем email',
-    'new_ticket_settings'                                                              => 'New ticket settings',
-    'protocol'                                                                         => 'Протокол',
-    'fetching_protocol'                                                                => 'Fetching protocol',
-    'transfer_protocol'                                                                => 'Протокол передачи',
-    'from_name'                                                                        => 'От имени',
-    'add_an_email'                                                                     => 'Добавить email',
-    'edit_an_email'                                                                    => 'Изменить email',
-    'disable_for_this_email_address'                                                   => 'Отключить email адрес',
-    'validate_certificates_from_tls_or_ssl_server'                                     => 'Проверка сертификатов с сервера TLS/SSL',
-    'authentication'                                                                   => 'Аутентификация',
+    'emails' => 'Emails',
+    'incoming_emails' => 'Входящие Emails',
+    'reuired_authentication' => 'Требуется авторизация',
+    'fetching_email_via_imap' => 'Получение Email через IMAP',
+    'create_email' => 'Создать Email',
+    'email_address' => 'Email адрес',
+    'email_name' => 'Email имя',
+    'help_topic' => 'Раздел помощи',
+    'auto_response' => 'Автоматический ответ',
+    'host_name' => 'Имя хоста',
+    'port_number' => 'Номер порта',
+    'mail_box_protocol' => 'Mail Box Protocol',
+    'authentication_required' => 'Требуется авторизация',
+    'yes' => 'Да',
+    'no' => 'Нет',
+    'header_spoofing' => 'Подмена заголовка',
+    'allow_for_this_email' => 'Разрешить для этого письма',
+    'imap_config' => 'IMAP настройки',
+    'email_information_and_settings' => 'Email информация и настройки',
+    'incoming_email_information' => 'Входящия информация по email',
+    'outgoing_email_information' => 'Информация об исходящем email',
+    'new_ticket_settings' => 'New ticket settings',
+    'protocol' => 'Протокол',
+    'fetching_protocol' => 'Fetching protocol',
+    'transfer_protocol' => 'Протокол передачи',
+    'from_name' => 'От имени',
+    'add_an_email' => 'Добавить email',
+    'edit_an_email' => 'Изменить email',
+    'disable_for_this_email_address' => 'Отключить email адрес',
+    'validate_certificates_from_tls_or_ssl_server' => 'Проверка сертификатов с сервера TLS/SSL',
+    'authentication' => 'Аутентификация',
     'incoming_email_connection_failed_please_check_email_credentials_or_imap_settings' => 'Ошибка входящего email! Пожалуйста, проверьте учетные данные email или настройки Imap',
-    'outgoing_email_connection_failed'                                                 => 'Ошибка исходящего email',
-    'you_cannot_delete_system_default_email'                                           => 'Вы не можете удалить системный email по умолчанию',
-    'email_deleted_sucessfully'                                                        => 'Письмо успешно удалено',
-    'email_can_not_delete'                                                             => 'Email не может быть удален',
-    'outgoing_email_failed'                                                            => 'Ошибка отправки email',
-    'system-email-not-configured'                                                      => 'Система не может отправлять email пользователям, поскольку она не настроена для отправки исходящих сообщений. Пожалуйста, свяжитесь с администратором системы.',
+    'outgoing_email_connection_failed' => 'Ошибка исходящего email',
+    'you_cannot_delete_system_default_email' => 'Вы не можете удалить системный email по умолчанию',
+    'email_deleted_sucessfully' => 'Письмо успешно удалено',
+    'email_can_not_delete' => 'Email не может быть удален',
+    'outgoing_email_failed' => 'Ошибка отправки email',
+    'system-email-not-configured' => 'Система не может отправлять email пользователям, поскольку она не настроена для отправки исходящих сообщений. Пожалуйста, свяжитесь с администратором системы.',
     /*
       |--------------------------------------
       |  Ban Emails Create Page
       |--------------------------------------
      */
-    'ban_lists'                        => 'Лист запретов',
-    'ban_email'                        => 'Запрет Email',
-    'ban_status'                       => 'Статус запретов',
-    'list_of_banned_emails'            => 'Список забаненных emails',
-    'edit_banned_email'                => 'Изменить забаненный email',
-    'create_a_banned_email'            => 'Создать забаненный email',
-    'email_banned_sucessfully'         => 'Email успешно забанен',
-    'email_can_not_ban'                => 'Email не может быть забанен',
+    'ban_lists' => 'Лист запретов',
+    'ban_email' => 'Запрет Email',
+    'ban_status' => 'Статус запретов',
+    'list_of_banned_emails' => 'Список забаненных emails',
+    'edit_banned_email' => 'Изменить забаненный email',
+    'create_a_banned_email' => 'Создать забаненный email',
+    'email_banned_sucessfully' => 'Email успешно забанен',
+    'email_can_not_ban' => 'Email не может быть забанен',
     'banned_email_updated_sucessfully' => 'Забаненный email успешно обновлен',
-    'banned_email_not_updated'         => 'Забаненный email не обновлен',
-    'banned_removed_sucessfully'       => 'Забаненный email удален',
+    'banned_email_not_updated' => 'Забаненный email не обновлен',
+    'banned_removed_sucessfully' => 'Забаненный email удален',
     /*
       |--------------------------------------
       |  Templates Index Page
       |--------------------------------------
      */
-    'templates'                                => 'Шаблоны',
-    'template_set'                             => 'Наборы шаблонов',
-    'create_template'                          => 'Создать шаблон',
-    'edit_template'                            => 'Редактировать шаблон',
-    'list_of_templates_sets'                   => 'Список установленных шаблонов',
-    'create_set'                               => 'Создать набор',
-    'template_name'                            => 'Имя шаблон',
-    'template_saved_successfully'              => 'Шаблон успешно сохранен',
-    'template_updated_successfully'            => 'Шаблон успешно обновлен',
-    'in_use'                                   => 'Испрользуется',
-    'you_have_created_a_new_template_set'      => 'Вы создали новый набор шаблонов',
+    'templates' => 'Шаблоны',
+    'template_set' => 'Наборы шаблонов',
+    'create_template' => 'Создать шаблон',
+    'edit_template' => 'Редактировать шаблон',
+    'list_of_templates_sets' => 'Список установленных шаблонов',
+    'create_set' => 'Создать набор',
+    'template_name' => 'Имя шаблон',
+    'template_saved_successfully' => 'Шаблон успешно сохранен',
+    'template_updated_successfully' => 'Шаблон успешно обновлен',
+    'in_use' => 'Испрользуется',
+    'you_have_created_a_new_template_set' => 'Вы создали новый набор шаблонов',
     'you_have_successfully_activated_this_set' => 'Вы успешно активировали этот набор',
-    'template_set_deleted_successfully'        => 'Набор шаблонов успешно удален',
+    'template_set_deleted_successfully' => 'Набор шаблонов успешно удален',
     //Template Description
-    'Create ticket agent'       => 'Уведомление по email, которое отправленняется агенту и администратору при создании заявки',
-    'Assign ticket'             => 'Заявка назначена агенту',
-    'Create ticket'             => 'Письмо отправлено клиенту для успешного создания заявки',
-    'Check ticket'              => 'Если клиент хочет проверить обращение через портал, то ссылка будет отправлена клиенту. По этой ссылке клиент может просмотреть информацию об обращение без входа в систему',
-    'Ticket reply agent'        => 'Уведомление отправляется на электронную почту агента, когда клиент отвечает на заявку',
+    'Create ticket agent' => 'Уведомление по email, которое отправленняется агенту и администратору при создании заявки',
+    'Assign ticket' => 'Заявка назначена агенту',
+    'Create ticket' => 'Письмо отправлено клиенту для успешного создания заявки',
+    'Check ticket' => 'Если клиент хочет проверить обращение через портал, то ссылка будет отправлена клиенту. По этой ссылке клиент может просмотреть информацию об обращение без входа в систему',
+    'Ticket reply agent' => 'Уведомление отправляется на электронную почту агента, когда клиент отвечает на заявку',
     'Registration notification' => 'Пароль и имя пользователя высылается на электронную почту при первой регистрации',
-    'Reset password'            => 'Email с сылкой для сброса пароля',
-    'Error report'              => 'Сообщение об ошибке',
-    'Ticket creation'           => 'Первое уведомление, отправленное системой о создании заявки клиенту',
-    'Ticket reply'              => 'Email уведомеление клиента и соисполнитель об ответе агента на обращение',
-    'Close ticket'              => 'Почта отправляется клиенту при закрытии обращения',
-    'Create ticket by agent'    => 'Агент создает обращение для клиента на имя клиента',
+    'Reset password' => 'Email с сылкой для сброса пароля',
+    'Error report' => 'Сообщение об ошибке',
+    'Ticket creation' => 'Первое уведомление, отправленное системой о создании заявки клиенту',
+    'Ticket reply' => 'Email уведомеление клиента и соисполнитель об ответе агента на обращение',
+    'Close ticket' => 'Почта отправляется клиенту при закрытии обращения',
+    'Create ticket by agent' => 'Агент создает обращение для клиента на имя клиента',
     /*
       |--------------------------------------
       |  Templates Create Page
       |--------------------------------------
      */
     'template_set_to_clone' => 'Шаблон может быть склонирован',
-    'language'              => 'Язык',
+    'language' => 'Язык',
     /*
       |--------------------------------------
       |  Diagnostics Page
       |--------------------------------------
      */
-    'diagnostics'                => 'Диагностика',
-    'from'                       => 'От',
-    'to'                         => 'Кому',
-    'subject'                    => 'Тема',
-    'message'                    => 'Сообщение',
-    'send'                       => 'Отправить',
-    'choose_an_email'            => 'Выберите email',
-    'email_diagnostic'           => 'Диагностика email',
-    'send-mail-to-diagnos'       => 'Отправить сообщение для проверки настроек email',
-    'message_has_been_sent'      => 'Сообщение было отправлено',
+    'diagnostics' => 'Диагностика',
+    'from' => 'От',
+    'to' => 'Кому',
+    'subject' => 'Тема',
+    'message' => 'Сообщение',
+    'send' => 'Отправить',
+    'choose_an_email' => 'Выберите email',
+    'email_diagnostic' => 'Диагностика email',
+    'send-mail-to-diagnos' => 'Отправить сообщение для проверки настроек email',
+    'message_has_been_sent' => 'Сообщение было отправлено',
     'message_sent_from_php_mail' => 'Сообщение отправлено через PHP-Mail',
-    'mailer_error'               => 'Ошибка почтовой программы',
+    'mailer_error' => 'Ошибка почтовой программы',
     /*
       |----------------------------------------------------------------------------------------
       | Settings Pages [English(en)]
@@ -250,204 +250,204 @@ return [
       |   Company Settings Page
       |--------------------------------------
      */
-    'country-code'                 => 'Код',
-    'company'                      => 'Компания',
-    'company_settings'             => 'Настройки компании',
-    'website'                      => 'Website',
-    'phone'                        => 'Телефон',
-    'address'                      => 'Адрес',
-    'landing'                      => 'Landing страница',
-    'offline'                      => 'Offline страница',
-    'thank'                        => 'Благодарственная страница',
-    'logo'                         => 'Логотип',
-    'save'                         => 'Сохранить',
-    'delete-logo'                  => 'Удалить логотип',
-    'click-delete'                 => 'Нажмите здесь для удаления',
-    'use_logo'                     => 'Использовать логотип',
+    'country-code' => 'Код',
+    'company' => 'Компания',
+    'company_settings' => 'Настройки компании',
+    'website' => 'Website',
+    'phone' => 'Телефон',
+    'address' => 'Адрес',
+    'landing' => 'Landing страница',
+    'offline' => 'Offline страница',
+    'thank' => 'Благодарственная страница',
+    'logo' => 'Логотип',
+    'save' => 'Сохранить',
+    'delete-logo' => 'Удалить логотип',
+    'click-delete' => 'Нажмите здесь для удаления',
+    'use_logo' => 'Использовать логотип',
     'company_updated_successfully' => 'Компания успешно обновлена',
-    'company_can_not_updated'      => 'Компания не может быть обновлена',
-    'enter-country-phone-code'     => 'Введите телефонный код вашей страны',
-    'country-code-required-error'  => 'Код требуется с номером телефона.',
+    'company_can_not_updated' => 'Компания не может быть обновлена',
+    'enter-country-phone-code' => 'Введите телефонный код вашей страны',
+    'country-code-required-error' => 'Код требуется с номером телефона.',
     'incorrect-country-code-error' => 'Неверный код страны.',
     /*
       |--------------------------------------
       |   System Settings Page
       |--------------------------------------
      */
-    'system'                                                     => 'Система',
-    'online'                                                     => 'В сети',
-    'offline'                                                    => 'Не в сети',
-    'name/title'                                                 => 'Имя/название',
-    'pagesize'                                                   => 'Размер страницы',
-    'url'                                                        => 'URL',
-    'default_department'                                         => 'Департамент по умолчанию',
-    'loglevel'                                                   => 'Уровень логирование',
-    'purglog'                                                    => 'Очистить логи',
-    'nameformat'                                                 => 'Форматирование имени',
-    'timeformat'                                                 => 'Форматирование времени',
-    'date'                                                       => 'Дата',
-    'dateformat'                                                 => 'Формат даты',
-    'date_time'                                                  => 'Формат даты и времени',
-    'day_date_time'                                              => 'Формат дня, даты и времени',
-    'timezone'                                                   => 'Временная зона',
-    'Ticket-created-successfully'                                => 'Обращение успешно создано!',
-    'Ticket-created-successfully2'                               => 'Обращение создано, но не подтверждено. Оно будет показано в папке «Входящие», как только пользователь подтвердит свою учетную запись.',
-    'system_updated_successfully'                                => 'Система успешно обновлена',
-    'system_can_not_updated'                                     => 'Система не может обновляться',
-    'ticket_updated_successfully'                                => 'Обращение успешно обновлено',
-    'ticket_can_not_updated'                                     => 'Обращение не может обновлено',
-    'email_updated_successfully'                                 => 'Email успешно обновлен',
-    'email_can_not_updated'                                      => 'Email не может быть обновлен',
-    'select_a_time_zone'                                         => 'Выберите часовой пояс',
-    'select_a_date_time_format'                                  => 'Выберите формат даты и времени',
+    'system' => 'Система',
+    'online' => 'В сети',
+    'offline' => 'Не в сети',
+    'name/title' => 'Имя/название',
+    'pagesize' => 'Размер страницы',
+    'url' => 'URL',
+    'default_department' => 'Департамент по умолчанию',
+    'loglevel' => 'Уровень логирование',
+    'purglog' => 'Очистить логи',
+    'nameformat' => 'Форматирование имени',
+    'timeformat' => 'Форматирование времени',
+    'date' => 'Дата',
+    'dateformat' => 'Формат даты',
+    'date_time' => 'Формат даты и времени',
+    'day_date_time' => 'Формат дня, даты и времени',
+    'timezone' => 'Временная зона',
+    'Ticket-created-successfully' => 'Обращение успешно создано!',
+    'Ticket-created-successfully2' => 'Обращение создано, но не подтверждено. Оно будет показано в папке «Входящие», как только пользователь подтвердит свою учетную запись.',
+    'system_updated_successfully' => 'Система успешно обновлена',
+    'system_can_not_updated' => 'Система не может обновляться',
+    'ticket_updated_successfully' => 'Обращение успешно обновлено',
+    'ticket_can_not_updated' => 'Обращение не может обновлено',
+    'email_updated_successfully' => 'Email успешно обновлен',
+    'email_can_not_updated' => 'Email не может быть обновлен',
+    'select_a_time_zone' => 'Выберите часовой пояс',
+    'select_a_date_time_format' => 'Выберите формат даты и времени',
     'Ticket-has-been-created-successfully-your-ticket-number-is' => 'Обращение успешно создано, его номер',
-    'Please-save-this-for-future-reference'                      => 'Пожалуйста, сохраните это для дальнейшего использования',
-    'email-moble-already-taken'                                  => 'Email или номер мобильного телефона уже занят',
-    'mobile-has-been-taken'                                      => 'Номер мобильного телефона уже занят',
-    'failed-to-create-user-tcket-as-mobile-has-been-taken'       => 'Не удалось создать новое обращение, поскольку введенный вами номер мобильного телефона связан с пользователем. Но другие введенные вами данные не совпадают с данными пользователя. Пожалуйста, подтвердите данные пользователя или создайте нового пользователя',
-    'rtl'                                                        => 'RTL (Справа-налево)',
-    'the_rtl_support_is_only_applicable_to_the_outgoing_mails'   => 'Поддержка RTL применима только к исходящей почте',
-    'user_set_ticket_status'                                     => 'Разрешить пользователям устанавливать статус заявки',
-    'send_otp_for_account_verfication'                           => 'Отправить OTP код пользователям',
-    'otp_usage_info'                                             => 'Если вы не разрешите непроверенным пользователям создавать обращение, мы отправим пользователям электронное письмо со ссылкой для подтверждения и смс с OTP кодом. Если электронная почта установлена как необязательная, пользователи получат имя пользователя и пароль на свой мобильный телефон. [ПРИМЕЧАНИЕ: SMS будет отправлено с помощью плагина Faveo SMS].',
-    'send_otp_title_message'                                     => 'Отправить OTP код для подтверждения учетной записи пользователя, сброса пароля и проверки номера мобильного телефона',
-    'allow_unverified_users_to_create_ticket'                    => 'Разрешить непроверенным пользователям создавать заявки',
-    'make-email-mandatroy'                                       => 'Сделать электронную почту обязательной для создания обращения/пользователя',
-    'email_man_info'                                             => 'Если вы сделаете email не обязательным, пользователи смогут зарегистрироваться без email. Мы рекомендуем вам запретить непроверенным пользователям создавать заявки, чтобы пользователи могли получать уведомления на свой номер мобильного телефона и входить в свою учетную запись, используя имя пользователя и пароль, которые они получают на свой мобильный номер.',
+    'Please-save-this-for-future-reference' => 'Пожалуйста, сохраните это для дальнейшего использования',
+    'email-moble-already-taken' => 'Email или номер мобильного телефона уже занят',
+    'mobile-has-been-taken' => 'Номер мобильного телефона уже занят',
+    'failed-to-create-user-tcket-as-mobile-has-been-taken' => 'Не удалось создать новое обращение, поскольку введенный вами номер мобильного телефона связан с пользователем. Но другие введенные вами данные не совпадают с данными пользователя. Пожалуйста, подтвердите данные пользователя или создайте нового пользователя',
+    'rtl' => 'RTL (Справа-налево)',
+    'the_rtl_support_is_only_applicable_to_the_outgoing_mails' => 'Поддержка RTL применима только к исходящей почте',
+    'user_set_ticket_status' => 'Разрешить пользователям устанавливать статус заявки',
+    'send_otp_for_account_verfication' => 'Отправить OTP код пользователям',
+    'otp_usage_info' => 'Если вы не разрешите непроверенным пользователям создавать обращение, мы отправим пользователям электронное письмо со ссылкой для подтверждения и смс с OTP кодом. Если электронная почта установлена как необязательная, пользователи получат имя пользователя и пароль на свой мобильный телефон. [ПРИМЕЧАНИЕ: SMS будет отправлено с помощью плагина Faveo SMS].',
+    'send_otp_title_message' => 'Отправить OTP код для подтверждения учетной записи пользователя, сброса пароля и проверки номера мобильного телефона',
+    'allow_unverified_users_to_create_ticket' => 'Разрешить непроверенным пользователям создавать заявки',
+    'make-email-mandatroy' => 'Сделать электронную почту обязательной для создания обращения/пользователя',
+    'email_man_info' => 'Если вы сделаете email не обязательным, пользователи смогут зарегистрироваться без email. Мы рекомендуем вам запретить непроверенным пользователям создавать заявки, чтобы пользователи могли получать уведомления на свой номер мобильного телефона и входить в свою учетную запись, используя имя пользователя и пароль, которые они получают на свой мобильный номер.',
     /*
       |--------------------------------------
       |   Email Settings Page
       |--------------------------------------
      */
-    'email'                               => 'Email',
-    'email-settings'                      => 'Настройки email',
-    'default_template'                    => 'Набор шаблонов по умолчанию:',
-    'default_system_email'                => 'Система email по умолчанию :',
-    'default_alert_email'                 => 'Email для предупреждений по умолчанию:',
-    'admin_email'                         => 'E-mail администратора:',
-    'email_fetch'                         => 'Получнеие email:',
-    'enable'                              => 'Включить',
-    'default_MTA'                         => 'MTA по умолчанию',
-    'fetch_auto-corn'                     => 'Выборка по auto-cron',
-    'strip_quoted_reply'                  => 'Процитировал ответ',
-    'reply_separator'                     => 'Тег разделителя ответов',
-    'accept_all_email'                    => 'Принимать все письма',
-    'accept_email_unknown'                => 'Принимать почту от неизвестных пользователей',
-    'accept_email_collab'                 => 'Принимать почту соисполнитель',
+    'email' => 'Email',
+    'email-settings' => 'Настройки email',
+    'default_template' => 'Набор шаблонов по умолчанию:',
+    'default_system_email' => 'Система email по умолчанию :',
+    'default_alert_email' => 'Email для предупреждений по умолчанию:',
+    'admin_email' => 'E-mail администратора:',
+    'email_fetch' => 'Получнеие email:',
+    'enable' => 'Включить',
+    'default_MTA' => 'MTA по умолчанию',
+    'fetch_auto-corn' => 'Выборка по auto-cron',
+    'strip_quoted_reply' => 'Процитировал ответ',
+    'reply_separator' => 'Тег разделителя ответов',
+    'accept_all_email' => 'Принимать все письма',
+    'accept_email_unknown' => 'Принимать почту от неизвестных пользователей',
+    'accept_email_collab' => 'Принимать почту соисполнитель',
     'automatically_and_collab_from_email' => 'Автоматически добавлять соисполнителей из полей электронной почты',
-    'default_alert_email'                 => 'Email для предупреждений по умолчанию:',
-    'attachments'                         => 'Вложения',
-    'email_attahment_user'                => 'Email вложения пользователю',
-    'cron_notification'                   => 'Включить cron уведомления',
-    'cron'                                => 'Планировщик заданий',
-    'cron-jobs'                           => 'Задачи cron',
-    'crone-url-message'                   => 'Это URL планировщика заданий Faveo (cron job) для вашей системы.',
-    'clipboard-copy-message'              => 'Скопировано в буфер обмена.',
-    'click'                               => 'Нажмите здесь',
-    'check-cron-set'                      => 'чтобы проверить, как установить задания cron на вашем сервере.',
-    'notification-email'                  => 'Ежедневная сводка',
-    'click-url-copy'                      => 'Нажмите здесь, чтобы скопировать URL',
-    'job-scheduler-error'                 => 'Планировщик заданий не может быть обновлен.',
-    'job-scheduler-success'               => 'Планировщик заданий успешно обновлен.',
+    'default_alert_email' => 'Email для предупреждений по умолчанию:',
+    'attachments' => 'Вложения',
+    'email_attahment_user' => 'Email вложения пользователю',
+    'cron_notification' => 'Включить cron уведомления',
+    'cron' => 'Планировщик заданий',
+    'cron-jobs' => 'Задачи cron',
+    'crone-url-message' => 'Это URL планировщика заданий Faveo (cron job) для вашей системы.',
+    'clipboard-copy-message' => 'Скопировано в буфер обмена.',
+    'click' => 'Нажмите здесь',
+    'check-cron-set' => 'чтобы проверить, как установить задания cron на вашем сервере.',
+    'notification-email' => 'Ежедневная сводка',
+    'click-url-copy' => 'Нажмите здесь, чтобы скопировать URL',
+    'job-scheduler-error' => 'Планировщик заданий не может быть обновлен.',
+    'job-scheduler-success' => 'Планировщик заданий успешно обновлен.',
     /*
       |--------------------------------------
       |   Ticket Settings Page
       |--------------------------------------
      */
-    'ticket'                             => 'Заявка',
-    'ticket-setting'                     => 'Настройки заявок',
-    'default_ticket_number_format'       => 'Формат номера заявки по умолчанию',
-    'default_ticket_number_sequence'     => 'Последовательность заявок по умолчанию',
-    'default_status'                     => 'Статус по умолчанию',
-    'default_priority'                   => 'Приоритет по умолчанию',
-    'default_sla'                        => '(SLA) время реакции по умолчанию',
-    'default_help_topic'                 => 'Раздел помощи по умолчанию ',
-    'maximum_open_tickets'               => 'Максимум открытых заявок',
+    'ticket' => 'Заявка',
+    'ticket-setting' => 'Настройки заявок',
+    'default_ticket_number_format' => 'Формат номера заявки по умолчанию',
+    'default_ticket_number_sequence' => 'Последовательность заявок по умолчанию',
+    'default_status' => 'Статус по умолчанию',
+    'default_priority' => 'Приоритет по умолчанию',
+    'default_sla' => '(SLA) время реакции по умолчанию',
+    'default_help_topic' => 'Раздел помощи по умолчанию ',
+    'maximum_open_tickets' => 'Максимум открытых заявок',
     'agent_collision_avoidance_duration' => 'Продолжительность предотвращения столкновения агентов',
-    'human_verification'                 => 'Проверка человеком',
-    'claim_on_response'                  => 'Запрос на ответ',
-    'assigned_tickets'                   => 'Назначеные заявки',
-    'answered_tickets'                   => 'Отвеченные заявки',
-    'agent_identity_masking'             => 'Маска идентификации агента',
-    'enable_HTML_ticket_thread'          => 'Включить HTML в заявках',
-    'allow_client_updates'               => 'Разрешить обновления клиента',
-    'lock_ticket_frequency'              => 'Заброкированные заявки',
-    'only-once'                          => 'Только однажды',
-    'frequently'                         => 'Часто',
-    'reload-now'                         => 'Перезагрузить сейчас',
-    'ticket-lock-inactive'               => 'Вы были неактивны некоторое время. Пожалуйста, перезагрузите страницу.',
-    'make-system-default-mail'           => 'Задать этот email по умолчанию',
-    'thread'                             => 'Thread',
-    'labels'                             => 'Метки',
+    'human_verification' => 'Проверка человеком',
+    'claim_on_response' => 'Запрос на ответ',
+    'assigned_tickets' => 'Назначеные заявки',
+    'answered_tickets' => 'Отвеченные заявки',
+    'agent_identity_masking' => 'Маска идентификации агента',
+    'enable_HTML_ticket_thread' => 'Включить HTML в заявках',
+    'allow_client_updates' => 'Разрешить обновления клиента',
+    'lock_ticket_frequency' => 'Заброкированные заявки',
+    'only-once' => 'Только однажды',
+    'frequently' => 'Часто',
+    'reload-now' => 'Перезагрузить сейчас',
+    'ticket-lock-inactive' => 'Вы были неактивны некоторое время. Пожалуйста, перезагрузите страницу.',
+    'make-system-default-mail' => 'Задать этот email по умолчанию',
+    'thread' => 'Thread',
+    'labels' => 'Метки',
     /*
       |--------------------------------------
       |   Access Settings Page
       |--------------------------------------
      */
-    'access'                                           => 'Доступ',
-    'expiration_policy'                                => 'Политика истечения срока действия паролей',
-    'allow_password_resets'                            => 'Разрешить сброс пароля',
-    'reset_token_expiration'                           => 'Сбросить срок действия токена',
-    'agent_session_timeout'                            => 'Таймаут сессии агента',
-    'bind_agent_session_IP'                            => 'Привязать сессию агента к IP',
-    'registration_required'                            => 'Требуется регистрация',
+    'access' => 'Доступ',
+    'expiration_policy' => 'Политика истечения срока действия паролей',
+    'allow_password_resets' => 'Разрешить сброс пароля',
+    'reset_token_expiration' => 'Сбросить срок действия токена',
+    'agent_session_timeout' => 'Таймаут сессии агента',
+    'bind_agent_session_IP' => 'Привязать сессию агента к IP',
+    'registration_required' => 'Требуется регистрация',
     'require_registration_and_login_to_create_tickets' => 'Требуется регистрация или войдите со своим логином для открытия заявки',
-    'registration_method'                              => 'Метод регистрации',
-    'user_session_timeout'                             => 'Тайм-аут сессии пользователя',
-    'client_quick_access'                              => 'Быстрый доступ к клиенту',
-    'cron'                                             => 'Cron',
-    'cron_settings'                                    => 'Настройки cron',
-    'system-settings'                                  => 'Настройки системы',
-    'settings-2'                                       => 'Настройки',
+    'registration_method' => 'Метод регистрации',
+    'user_session_timeout' => 'Тайм-аут сессии пользователя',
+    'client_quick_access' => 'Быстрый доступ к клиенту',
+    'cron' => 'Cron',
+    'cron_settings' => 'Настройки cron',
+    'system-settings' => 'Настройки системы',
+    'settings-2' => 'Настройки',
     /*
       |--------------------------------------
       |   Auto-Response Settings Page
       |--------------------------------------
      */
-    'auto_responce'                      => 'Автоответчик',
-    'auto_responce-settings'             => 'Настройки автоответчика',
-    'new_ticket'                         => 'Новая заявка',
-    'new_ticket_by_agent'                => 'Новая заявка агента',
-    'new_message'                        => 'Новое сообщение',
-    'submitter'                          => 'Заявитель : ',
-    'send_receipt_confirmation'          => 'Отправить подтверждение получения',
-    'participants'                       => 'Участники : ',
-    'send_new_activity_notice'           => 'Отправить новое уведомление об активности',
-    'overlimit_notice'                   => 'Уведомление о превышении лимита',
-    'email_attachments_to_the_user'      => 'Email вложения  пользователю',
+    'auto_responce' => 'Автоответчик',
+    'auto_responce-settings' => 'Настройки автоответчика',
+    'new_ticket' => 'Новая заявка',
+    'new_ticket_by_agent' => 'Новая заявка агента',
+    'new_message' => 'Новое сообщение',
+    'submitter' => 'Заявитель : ',
+    'send_receipt_confirmation' => 'Отправить подтверждение получения',
+    'participants' => 'Участники : ',
+    'send_new_activity_notice' => 'Отправить новое уведомление об активности',
+    'overlimit_notice' => 'Уведомление о превышении лимита',
+    'email_attachments_to_the_user' => 'Email вложения  пользователю',
     'auto_response_updated_successfully' => 'Автоответчик успешно обновлен',
-    'auto_response_can_not_updated'      => 'Автоответчик не может быть обновлен',
+    'auto_response_can_not_updated' => 'Автоответчик не может быть обновлен',
 
     /*
       |--------------------------------------
       |   Оповещения И Уведомления Настройки Страницы
       |--------------------------------------
      */
-    'disable'                                               => 'Отключить',
-    'admin_email_2'                                         => 'Почта администратора',
-    'alert_notices'                                         => 'Предупреждения и напоминания',
-    'alert_notices_setitngs'                                => 'Настройки предупреждений и уведомлений',
-    'new_ticket_alert'                                      => 'Уведомление о новой заявке',
-    'department_manager'                                    => 'Менеджер отдела',
-    'department_members'                                    => 'Члены отдела',
-    'organization_account_manager'                          => 'Менеджер организации',
-    'new_message_alert'                                     => 'Уведомление о новом сообщении',
-    'last_respondent'                                       => 'Последний ответивший',
-    'assigned_agent_team'                                   => 'Назначенный агента/команду',
-    'new_internal_note_alert'                               => 'Новое уведомление о внутренней заметке',
-    'ticket_assignment_alert'                               => 'Предупреждение о назначении заявке',
-    'team_lead'                                             => 'Руководитель группы',
-    'team_members'                                          => 'Члены команды',
-    'ticket_transfer_alert'                                 => 'Уведомление о передаче заявки',
-    'overdue_ticket_alert'                                  => 'Оповещение о просроченной заявке ',
-    'system_alerts'                                         => 'Системные оповещения',
-    'system_errors'                                         => 'Системные ошибки',
-    'SQL_errors'                                            => 'SQL ошибки',
-    'excessive_failed_login_attempts'                       => 'Неудачные попытки входа',
-    'system_error_reports'                                  => 'Отчет системных ошибок',
+    'disable' => 'Отключить',
+    'admin_email_2' => 'Почта администратора',
+    'alert_notices' => 'Предупреждения и напоминания',
+    'alert_notices_setitngs' => 'Настройки предупреждений и уведомлений',
+    'new_ticket_alert' => 'Уведомление о новой заявке',
+    'department_manager' => 'Менеджер отдела',
+    'department_members' => 'Члены отдела',
+    'organization_account_manager' => 'Менеджер организации',
+    'new_message_alert' => 'Уведомление о новом сообщении',
+    'last_respondent' => 'Последний ответивший',
+    'assigned_agent_team' => 'Назначенный агента/команду',
+    'new_internal_note_alert' => 'Новое уведомление о внутренней заметке',
+    'ticket_assignment_alert' => 'Предупреждение о назначении заявке',
+    'team_lead' => 'Руководитель группы',
+    'team_members' => 'Члены команды',
+    'ticket_transfer_alert' => 'Уведомление о передаче заявки',
+    'overdue_ticket_alert' => 'Оповещение о просроченной заявке ',
+    'system_alerts' => 'Системные оповещения',
+    'system_errors' => 'Системные ошибки',
+    'SQL_errors' => 'SQL ошибки',
+    'excessive_failed_login_attempts' => 'Неудачные попытки входа',
+    'system_error_reports' => 'Отчет системных ошибок',
     'Send_app_crash_reports_to_help_Ladybird_improve_Faveo' => 'Отправлять отчеты о сбоях приложения, чтобы помочь разработчику улучшить Faveo',
-    'alert_&_notices_updated_successfully'                  => 'Оповещения и уведомления успешно обновлены',
-    'alert_&_notices_can_not_updated'                       => 'Оповещение и уведомления не могут быть обновлены',
+    'alert_&_notices_updated_successfully' => 'Оповещения и уведомления успешно обновлены',
+    'alert_&_notices_can_not_updated' => 'Оповещение и уведомления не могут быть обновлены',
 
     /*
       |-----------------------------------------------
@@ -455,7 +455,7 @@ return [
       |-----------------------------------------------
      */
     'current_ratings' => 'Текущие рейтинги',
-    'edit_ratings'    => 'Изменить рейтинги',
+    'edit_ratings' => 'Изменить рейтинги',
 
     /*
       |-------------------------------------------------
@@ -469,29 +469,29 @@ return [
       |Language page
       |------------------------------------------------
      */
-    'default'            => 'По умолчанию',
-    'language-settings'  => 'Языковые настройки',
-    'iso-code'           => 'ISO-CODE',
-    'download'           => 'Скачать',
-    'upload_file'        => 'Загрузить файл',
-    'enter_iso-code'     => 'Введите ISO-код',
-    'eg.'                => 'Привер',
-    'for'                => 'Для',
-    'english'            => 'Английский',
-    'language-name'      => 'Наименование языка',
-    'file'               => 'Файл',
-    'read-more'          => 'Подробнее.',
-    'enable_lang'        => 'Включить.',
-    'add-lang-package'   => 'Добавить новый языковой пакет',
-    'package_exist'      => 'Пакет уже добавлен.',
-    'iso-code-error'     => 'Ошибка в iso-коде. Введите корректный iso-код.',
-    'zipp-error'         => 'Ошибка в zip-файле. Zip должен содержать только php файлы.',
-    'upload-success'     => 'Загрузка прошла успешно.',
-    'file-error'         => 'Ошибка в файле или файл поврежден.',
-    'delete-success'     => 'Языковой пакет успешно удален.',
+    'default' => 'По умолчанию',
+    'language-settings' => 'Языковые настройки',
+    'iso-code' => 'ISO-CODE',
+    'download' => 'Скачать',
+    'upload_file' => 'Загрузить файл',
+    'enter_iso-code' => 'Введите ISO-код',
+    'eg.' => 'Привер',
+    'for' => 'Для',
+    'english' => 'Английский',
+    'language-name' => 'Наименование языка',
+    'file' => 'Файл',
+    'read-more' => 'Подробнее.',
+    'enable_lang' => 'Включить.',
+    'add-lang-package' => 'Добавить новый языковой пакет',
+    'package_exist' => 'Пакет уже добавлен.',
+    'iso-code-error' => 'Ошибка в iso-коде. Введите корректный iso-код.',
+    'zipp-error' => 'Ошибка в zip-файле. Zip должен содержать только php файлы.',
+    'upload-success' => 'Загрузка прошла успешно.',
+    'file-error' => 'Ошибка в файле или файл поврежден.',
+    'delete-success' => 'Языковой пакет успешно удален.',
     'lang-doesnot-exist' => 'Языковой пакет не существует.',
-    'active-lang-error'  => 'Языковой пакет не может быть удален, когда он активен.',
-    'language-error'     => 'Языковой пакет не найден в указанной дериктории.',
+    'active-lang-error' => 'Языковой пакет не может быть удален, когда он активен.',
+    'language-error' => 'Языковой пакет не найден в указанной дериктории.',
     'lang-fallback-lang' => 'Невозможно удалить системный резервный язык по умолчанию',
 
     /*
@@ -499,18 +499,18 @@ return [
       | Plugin Settings
       |--------------------------------------
      */
-    'add_plugin'            => 'Добавить плагин',
-    'plugins'               => 'Плагины',
-    'upload'                => 'Загрузить',
-    'plugins-list'          => 'Список плагинов',
-    'plugin-exists'         => 'Плагин уже добавлен',
-    'plugin-installed'      => 'Плагин успешно установлен.',
-    'plugin-path-missing'   => 'Путь к файлу плагина не существует',
-    'no-plugin-file'        => 'Нет ',
+    'add_plugin' => 'Добавить плагин',
+    'plugins' => 'Плагины',
+    'upload' => 'Загрузить',
+    'plugins-list' => 'Список плагинов',
+    'plugin-exists' => 'Плагин уже добавлен',
+    'plugin-installed' => 'Плагин успешно установлен.',
+    'plugin-path-missing' => 'Путь к файлу плагина не существует',
+    'no-plugin-file' => 'Нет ',
     'plugin-config-missing' => 'Нет <b>config.php или ServiceProvider.php</b>',
-    'plugin-info'           => 'Вы программист? Мы призываем вас написать свои собственные плагины и сделать их доступными для сообщества.',
-    'plugin-info-pro'       => ' чтобы проверить плагины, доступные в версии Pro.',
-    'click-here'            => 'Надмите здесь',
+    'plugin-info' => 'Вы программист? Мы призываем вас написать свои собственные плагины и сделать их доступными для сообщества.',
+    'plugin-info-pro' => ' чтобы проверить плагины, доступные в версии Pro.',
+    'click-here' => 'Надмите здесь',
     /*
       |----------------------------------------------------------------------------------------
       | Manage Pages [English(en)]
@@ -527,115 +527,115 @@ return [
       |  Help Topic index Page
       |--------------------------------------
      */
-    'help_topics'       => 'Раздел помощи',
-    'topic'             => 'Раздел',
-    'type'              => 'Тип',
-    'priority'          => 'Приоритет',
-    'last_updated'      => 'Последнее обновление',
+    'help_topics' => 'Раздел помощи',
+    'topic' => 'Раздел',
+    'type' => 'Тип',
+    'priority' => 'Приоритет',
+    'last_updated' => 'Последнее обновление',
     'create_help_topic' => 'Создать справочный материал',
-    'action'            => 'Действие',
+    'action' => 'Действие',
     /*
       |--------------------------------------
       |  Help Topic Create Page
       |--------------------------------------
      */
-    'active'                                => 'Активный',
-    'disabled'                              => 'Отключенный ',
-    'public'                                => 'Публичный',
-    'private'                               => 'Приватный',
-    'parent_topic'                          => 'Родителбь темы',
-    'Custom_form'                           => 'Пользовательские Формы',
-    'SLA_plan'                              => 'SLA план',
-    'sla-plans'                             => 'SLA планы',
-    'auto_assign'                           => 'Автоматическое назначение',
-    'auto_respons'                          => 'Автоответ',
-    'ticket_number_format'                  => 'Формат номера заявки',
-    'system_default'                        => 'Система по умолчанию',
-    'custom'                                => 'Пользовательский',
-    'internal_notes'                        => 'Внутренние примечания',
-    'select_a_parent_topic'                 => 'Выберите родительскую раздел',
-    'custom_form'                           => 'Пользовательская форма',
-    'select_a_form'                         => 'Выберите форму',
-    'select_a_department'                   => 'Выберите отдел',
-    'departments'                           => 'Отделы',
-    'select_a_priority'                     => 'Выберите приоритет',
-    'priorities'                            => 'Приоритеты',
-    'select_a_sla_plan'                     => 'Выберите SLA план',
-    'sla_plans'                             => 'SLA планы',
-    'select_an_agent'                       => 'Выберите агента',
-    'helptopic_created_successfully'        => 'Раздел помощи успешно создан',
-    'helptopic_can_not_create'              => 'Раздел помощи не может быть создан',
-    'helptopic_updated_successfully'        => 'Раздел помощи успешно обновлен',
-    'helptopic_can_not_update'              => 'Раздел помощи не может быть обновлен',
-    'you_cannot_delete_default_department'  => 'Вы не можете удалить отдел по умолчанию',
+    'active' => 'Активный',
+    'disabled' => 'Отключенный ',
+    'public' => 'Публичный',
+    'private' => 'Приватный',
+    'parent_topic' => 'Родителбь темы',
+    'Custom_form' => 'Пользовательские Формы',
+    'SLA_plan' => 'SLA план',
+    'sla-plans' => 'SLA планы',
+    'auto_assign' => 'Автоматическое назначение',
+    'auto_respons' => 'Автоответ',
+    'ticket_number_format' => 'Формат номера заявки',
+    'system_default' => 'Система по умолчанию',
+    'custom' => 'Пользовательский',
+    'internal_notes' => 'Внутренние примечания',
+    'select_a_parent_topic' => 'Выберите родительскую раздел',
+    'custom_form' => 'Пользовательская форма',
+    'select_a_form' => 'Выберите форму',
+    'select_a_department' => 'Выберите отдел',
+    'departments' => 'Отделы',
+    'select_a_priority' => 'Выберите приоритет',
+    'priorities' => 'Приоритеты',
+    'select_a_sla_plan' => 'Выберите SLA план',
+    'sla_plans' => 'SLA планы',
+    'select_an_agent' => 'Выберите агента',
+    'helptopic_created_successfully' => 'Раздел помощи успешно создан',
+    'helptopic_can_not_create' => 'Раздел помощи не может быть создан',
+    'helptopic_updated_successfully' => 'Раздел помощи успешно обновлен',
+    'helptopic_can_not_update' => 'Раздел помощи не может быть обновлен',
+    'you_cannot_delete_default_department' => 'Вы не можете удалить отдел по умолчанию',
     'have_been_moved_to_default_help_topic' => 'перенесено в раздел помощи по умолчанию',
-    'helptopic_deleted_successfully'        => 'Раздел помощи успешно удален',
-    'make-default-helptopic'                => 'Сделать как раздел помощи по умолчанию',
+    'helptopic_deleted_successfully' => 'Раздел помощи успешно удален',
+    'make-default-helptopic' => 'Сделать как раздел помощи по умолчанию',
     /*
       |--------------------------------------
       |  SLA plan Index Page
       |--------------------------------------
      */
-    'sla_plans'    => 'SLA планы',
-    'create_SLA'   => 'Создать SLA план',
+    'sla_plans' => 'SLA планы',
+    'create_SLA' => 'Создать SLA план',
     'grace_period' => 'Льготный период',
-    'added_date'   => 'Дата добавления',
+    'added_date' => 'Дата добавления',
     /*
       |--------------------------------------
       |  SLA plan Create Page
       |--------------------------------------
      */
-    'transient'                                            => 'Временный',
-    'ticket_overdue_alert'                                 => 'Опопвещение о просроченных заявках',
-    'sla_plan_created_successfully'                        => 'SLA план создан успешно',
-    'sla_plan_can_not_create'                              => 'SLA план не может быть создан',
-    'sla_plan_updated_successfully'                        => 'SLA план успешно обновлен',
-    'sla_plan_can_not_update'                              => 'SLA план не может быть обновлен',
-    'you_cannot_delete_default_department'                 => 'Вы не можете удалить отдел по умолчанию',
-    'have_been_moved_to_default_sla'                       => 'были перемещены в SLA план по умолчанию',
+    'transient' => 'Временный',
+    'ticket_overdue_alert' => 'Опопвещение о просроченных заявках',
+    'sla_plan_created_successfully' => 'SLA план создан успешно',
+    'sla_plan_can_not_create' => 'SLA план не может быть создан',
+    'sla_plan_updated_successfully' => 'SLA план успешно обновлен',
+    'sla_plan_can_not_update' => 'SLA план не может быть обновлен',
+    'you_cannot_delete_default_department' => 'Вы не можете удалить отдел по умолчанию',
+    'have_been_moved_to_default_sla' => 'были перемещены в SLA план по умолчанию',
     'associated_department_have_been_moved_to_default_sla' => 'Связанный отдел был перенесен в SLA план по умолчанию',
     'associated_help_topic_have_been_moved_to_default_sla' => 'Связанный раздел помощи был перемещен в SLA план по умолчанию',
-    'sla_plan_deleted_successfully'                        => 'SLA план успешно удален',
-    'sla_plan_can_not_delete'                              => 'SLA план не может быть удален',
-    'make-default-sla'                                     => 'Сделать как SLA план по умолчанию',
+    'sla_plan_deleted_successfully' => 'SLA план успешно удален',
+    'sla_plan_can_not_delete' => 'SLA план не может быть удален',
+    'make-default-sla' => 'Сделать как SLA план по умолчанию',
     /*
       |--------------------------------------
       |  Work Flow
       |--------------------------------------
      */
-    'workflow'                      => 'Workflow (рабочий процесс)',
-    'ticket_workflow'               => 'Workflow заявки',
-    'create_workflow'               => 'Создать workflow',
-    'edit_workflow'                 => 'Изменить workflow',
-    'updated'                       => 'Обновлено',
-    'target'                        => 'Задача',
-    'target_channel'                => 'Целевой канал',
-    'execution_order'               => 'Порядок выполнения',
-    'target_channel'                => 'Целевой канал',
-    'workflow_rules'                => 'Workflow правила',
-    'workflow_action'               => 'Workflow действие',
-    'rules'                         => 'Правила',
-    'order'                         => 'Порядок',
-    'condition'                     => 'Условие',
-    'statement'                     => 'Состояние',
-    'select_a_channel'              => 'Выберите канал',
-    'body'                          => 'Тело',
-    'select_one'                    => 'Выберите один',
-    'equal_to'                      => 'Равно',
-    'not_equal_to'                  => 'Не равно',
-    'contains'                      => 'Содержит',
-    'does_not_contain'              => 'Не содержит',
-    'starts_with'                   => 'Начинается с',
-    'ends_with'                     => 'Оканчивается на',
-    'select_an_action'              => 'Выберите действие',
-    'reject_ticket'                 => 'Отклонить заявку',
-    'set_department'                => 'Установить отдел',
-    'set_priority'                  => 'Установить приоритет',
-    'set_sla_plan'                  => 'Установить SLA план',
-    'assign_team'                   => 'Назначить команду',
-    'assign_agent'                  => 'Назначить агента',
-    'set_help_topic'                => 'Установить раздел помощи',
-    'set_ticket_status'             => 'Установить статус заявки',
+    'workflow' => 'Workflow (рабочий процесс)',
+    'ticket_workflow' => 'Workflow заявки',
+    'create_workflow' => 'Создать workflow',
+    'edit_workflow' => 'Изменить workflow',
+    'updated' => 'Обновлено',
+    'target' => 'Задача',
+    'target_channel' => 'Целевой канал',
+    'execution_order' => 'Порядок выполнения',
+    'target_channel' => 'Целевой канал',
+    'workflow_rules' => 'Workflow правила',
+    'workflow_action' => 'Workflow действие',
+    'rules' => 'Правила',
+    'order' => 'Порядок',
+    'condition' => 'Условие',
+    'statement' => 'Состояние',
+    'select_a_channel' => 'Выберите канал',
+    'body' => 'Тело',
+    'select_one' => 'Выберите один',
+    'equal_to' => 'Равно',
+    'not_equal_to' => 'Не равно',
+    'contains' => 'Содержит',
+    'does_not_contain' => 'Не содержит',
+    'starts_with' => 'Начинается с',
+    'ends_with' => 'Оканчивается на',
+    'select_an_action' => 'Выберите действие',
+    'reject_ticket' => 'Отклонить заявку',
+    'set_department' => 'Установить отдел',
+    'set_priority' => 'Установить приоритет',
+    'set_sla_plan' => 'Установить SLA план',
+    'assign_team' => 'Назначить команду',
+    'assign_agent' => 'Назначить агента',
+    'set_help_topic' => 'Установить раздел помощи',
+    'set_ticket_status' => 'Установить статус заявки',
     'workflow_created_successfully' => 'Workflow успешно создан',
     'workflow_updated_successfully' => 'Workflow успешно обновлен',
     'workflow_deleted_successfully' => 'Workflow успешно удален',
@@ -645,57 +645,57 @@ return [
       |  Form Create Page
       |--------------------------------------
      */
-    'title'                                 => 'Заголовок',
-    'instruction'                           => 'Инструкция',
-    'label'                                 => 'Метка',
-    'visibility'                            => 'Видимость',
-    'variable'                              => 'Переменная',
-    'create_form'                           => 'Создать форму',
-    'forms'                                 => 'Формы',
-    'form_name'                             => 'Наименование формы',
-    'view_this_form'                        => 'Просмотреть форму',
-    'delete_from'                           => 'Удалить форму',
-    'are_you_sure_you_want_to_delete'       => 'Вы уверены, что хотите удалить',
-    'close'                                 => 'Закрыть',
-    'instructions'                          => 'Инструкции',
-    'instructions_on_creating_form'         => 'Выберите тип поля, который вы хотите добавить в форму ниже, и нажмите на «Тип». Не забудьте установить параметры поля, если выбран тип флажок или радио. Отделяйте каждый параметр запятой. После того, как вы закончите создание формы, вы можете сохранить форму, нажав кнопку "Сохранить форму"',
-    'form_properties'                       => 'Свойства формы',
-    'adding_fields'                         => 'Добавление полей',
+    'title' => 'Заголовок',
+    'instruction' => 'Инструкция',
+    'label' => 'Метка',
+    'visibility' => 'Видимость',
+    'variable' => 'Переменная',
+    'create_form' => 'Создать форму',
+    'forms' => 'Формы',
+    'form_name' => 'Наименование формы',
+    'view_this_form' => 'Просмотреть форму',
+    'delete_from' => 'Удалить форму',
+    'are_you_sure_you_want_to_delete' => 'Вы уверены, что хотите удалить',
+    'close' => 'Закрыть',
+    'instructions' => 'Инструкции',
+    'instructions_on_creating_form' => 'Выберите тип поля, который вы хотите добавить в форму ниже, и нажмите на «Тип». Не забудьте установить параметры поля, если выбран тип флажок или радио. Отделяйте каждый параметр запятой. После того, как вы закончите создание формы, вы можете сохранить форму, нажав кнопку "Сохранить форму"',
+    'form_properties' => 'Свойства формы',
+    'adding_fields' => 'Добавление полей',
     'click_add_fields_button_to_add_fields' => "Нажмите <b>'Добавить поля'</b>, чтобы добавить поля",
-    'add_fields'                            => 'Добавить поле',
-    'save_form'                             => 'Сохранить форму',
-    'label'                                 => 'Метка',
-    'name'                                  => 'Имя',
-    'type'                                  => 'Тип',
-    'values(selected_fields)'               => 'Значения (Выбранные поля)',
-    'required'                              => 'Требуется',
-    'Action'                                => 'Действие',
-    'remove'                                => 'Удалить',
-    'form_deleted_successfully'             => 'Форма успешно удалена',
-    'successfully_created_form'             => 'Форма успешно создана',
-    'please_fill_form_name'                 => 'Пожалуйста заполните название формы',
-    'category_inserted_successfully'        => 'Категория успешно добавлена',
-    'category_not_inserted'                 => 'Категория не добавлена',
-    'category_updated_successfully'         => 'Категория успешно обновлена',
-    'category_not_updated'                  => 'Категория не обновлена',
-    'category_deleted_successfully'         => 'Категория успешно удалена',
-    'category_not_deleted'                  => 'Категория не удалена',
-    'article_inserted_successfully'         => 'Статья успешно добавлена',
-    'article_not_inserted'                  => 'Статья не добавлена',
-    'article_updated_successfully'          => 'Статья успешно обновлена',
-    'article_not_updated'                   => 'Статья не обновлена',
-    'article_deleted_successfully'          => 'Статья успешно удалена',
-    'article_not_deleted'                   => 'Статья не удалена',
-    'article_can_not_deleted'               => 'Статья не может быть удалена',
-    'page_created_successfully'             => 'Страница успешно создана',
-    'your_page_updated_successfully'        => 'Ваша страница успешно обновлена',
-    'page_deleted_successfully'             => 'Страница успешно удалена',
-    'settings_updated_successfully'         => 'Настройки успешно обновлены',
-    'settings_can_not_updated'              => 'Настройки не могут быть обновлены',
-    'can_not_process'                       => 'Не возмножно обработать',
-    'comment_published'                     => 'Комментарий опубликован',
-    'comment_deleted'                       => 'Комментарий удален',
-    'publish_time'                          => 'Время публикации',
+    'add_fields' => 'Добавить поле',
+    'save_form' => 'Сохранить форму',
+    'label' => 'Метка',
+    'name' => 'Имя',
+    'type' => 'Тип',
+    'values(selected_fields)' => 'Значения (Выбранные поля)',
+    'required' => 'Требуется',
+    'Action' => 'Действие',
+    'remove' => 'Удалить',
+    'form_deleted_successfully' => 'Форма успешно удалена',
+    'successfully_created_form' => 'Форма успешно создана',
+    'please_fill_form_name' => 'Пожалуйста заполните название формы',
+    'category_inserted_successfully' => 'Категория успешно добавлена',
+    'category_not_inserted' => 'Категория не добавлена',
+    'category_updated_successfully' => 'Категория успешно обновлена',
+    'category_not_updated' => 'Категория не обновлена',
+    'category_deleted_successfully' => 'Категория успешно удалена',
+    'category_not_deleted' => 'Категория не удалена',
+    'article_inserted_successfully' => 'Статья успешно добавлена',
+    'article_not_inserted' => 'Статья не добавлена',
+    'article_updated_successfully' => 'Статья успешно обновлена',
+    'article_not_updated' => 'Статья не обновлена',
+    'article_deleted_successfully' => 'Статья успешно удалена',
+    'article_not_deleted' => 'Статья не удалена',
+    'article_can_not_deleted' => 'Статья не может быть удалена',
+    'page_created_successfully' => 'Страница успешно создана',
+    'your_page_updated_successfully' => 'Ваша страница успешно обновлена',
+    'page_deleted_successfully' => 'Страница успешно удалена',
+    'settings_updated_successfully' => 'Настройки успешно обновлены',
+    'settings_can_not_updated' => 'Настройки не могут быть обновлены',
+    'can_not_process' => 'Не возмножно обработать',
+    'comment_published' => 'Комментарий опубликован',
+    'comment_deleted' => 'Комментарий удален',
+    'publish_time' => 'Время публикации',
     /*
       |----------------------------------------------------------------------------------------
       | Theme Pages [English(en)]
@@ -712,7 +712,7 @@ return [
       |  Footer Pages
       |--------------------------------------
      */
-    'footer'  => 'Нижний колонтитул',
+    'footer' => 'Нижний колонтитул',
     'footer1' => 'Нижний колонтитул1',
     'footer2' => 'Нижний колонтитул2',
     'footer3' => 'Нижний колонтитул3',
@@ -722,13 +722,13 @@ return [
       |  Custom alert box
       |--------------------------------------
      */
-    'ok'             => 'Ok',
-    'cancel'         => 'Отмена',
-    'select-ticket'  => 'Пожалуйста выберите заявку.',
-    'confirm'        => 'Вы уверены?',
+    'ok' => 'Ok',
+    'cancel' => 'Отмена',
+    'select-ticket' => 'Пожалуйста выберите заявку.',
+    'confirm' => 'Вы уверены?',
     'delete-tickets' => 'Удалить заявки',
-    'close-tickets'  => 'Закрыть заявки',
-    'open-tickets'   => 'Открытые заявки',
+    'close-tickets' => 'Закрыть заявки',
+    'open-tickets' => 'Открытые заявки',
     /*
       |----------------------------------------------------------------------------------------
       | Staff Pages [English(en)]
@@ -740,158 +740,158 @@ return [
       |
      */
     'are_you_sure' => 'Вы уверены',
-    'staffs'       => 'Персонал',
-    'name'         => 'Наименование',
-    'user_name'    => 'Имя пользователя',
-    'status'       => 'Статус',
-    'group'        => 'Группа',
-    'department'   => 'Отдел',
-    'created'      => 'Создать',
-    'lastlogin'    => 'Последний вход',
-    'createagent'  => 'Создать агента',
-    'delete'       => 'Удалить',
-    'agents'       => 'Агенты',
-    'create'       => 'Создать',
-    'edit'         => 'Редактировать',
-    'departments'  => 'Отделы',
-    'groups'       => 'Группы',
-    'time_zones'   => 'Часовые пояса',
+    'staffs' => 'Персонал',
+    'name' => 'Наименование',
+    'user_name' => 'Имя пользователя',
+    'status' => 'Статус',
+    'group' => 'Группа',
+    'department' => 'Отдел',
+    'created' => 'Создать',
+    'lastlogin' => 'Последний вход',
+    'createagent' => 'Создать агента',
+    'delete' => 'Удалить',
+    'agents' => 'Агенты',
+    'create' => 'Создать',
+    'edit' => 'Редактировать',
+    'departments' => 'Отделы',
+    'groups' => 'Группы',
+    'time_zones' => 'Часовые пояса',
     /*
       |--------------------------------------
       |  Staff Create Page
       |--------------------------------------
      */
-    'create_agent'                            => 'Создать агента',
-    'first_name'                              => 'Имя',
-    'last_name'                               => 'Фамилия',
-    'mobile_number'                           => 'Мобильный номер телефона',
-    'agent_signature'                         => 'Подпись агента',
-    'account_status_setting'                  => 'Состояние и настройки аккаунта',
-    'account_type'                            => 'Тип аккаунта',
-    'admin'                                   => 'Администратор',
-    'agent'                                   => 'Агент',
-    'account_status'                          => 'Состояние агента',
-    'locked'                                  => 'Заблокирован',
-    'assigned_group'                          => 'Назначенная группа',
-    'primary_department'                      => 'Основной отдел',
-    'agent_time_zone'                         => 'Часовой пояс агента',
-    'day_light_saving'                        => 'Летнее время',
-    'limit_access'                            => 'Ограничить доступ',
-    'directory_listing'                       => 'Список каталогов',
-    'vocation_mode'                           => 'Vocation mode',
-    'assigned_team'                           => 'Назначенная команда',
+    'create_agent' => 'Создать агента',
+    'first_name' => 'Имя',
+    'last_name' => 'Фамилия',
+    'mobile_number' => 'Мобильный номер телефона',
+    'agent_signature' => 'Подпись агента',
+    'account_status_setting' => 'Состояние и настройки аккаунта',
+    'account_type' => 'Тип аккаунта',
+    'admin' => 'Администратор',
+    'agent' => 'Агент',
+    'account_status' => 'Состояние агента',
+    'locked' => 'Заблокирован',
+    'assigned_group' => 'Назначенная группа',
+    'primary_department' => 'Основной отдел',
+    'agent_time_zone' => 'Часовой пояс агента',
+    'day_light_saving' => 'Летнее время',
+    'limit_access' => 'Ограничить доступ',
+    'directory_listing' => 'Список каталогов',
+    'vocation_mode' => 'Vocation mode',
+    'assigned_team' => 'Назначенная команда',
     'agent_send_mail_error_on_agent_creation' => 'Произошла ошибка при отправке email агенту. Пожалуйста, проверьте настройки электронной почты и попробуйте снова',
-    'agent_creation_success'                  => 'Агент успешно создан',
-    'failed_to_create_agent'                  => 'Не удалось создать агента',
-    'failed_to_edit_agent'                    => 'Не удалось изменить агента',
-    'agent_updated_sucessfully'               => 'Агент успешно обновлен',
-    'unable_to_update_agent'                  => 'Невозможно обновить агента',
-    'agent_deleted_sucessfully'               => 'Агент успешно удален',
-    'this_staff_is_related_to_some_tickets'   => 'Сотрудник связан с некоторыми заявками',
-    'list_of_agents'                          => 'Список агентов',
-    'create_an_agent'                         => 'Создать агента',
-    'edit_an_agent'                           => 'Изменить агента',
+    'agent_creation_success' => 'Агент успешно создан',
+    'failed_to_create_agent' => 'Не удалось создать агента',
+    'failed_to_edit_agent' => 'Не удалось изменить агента',
+    'agent_updated_sucessfully' => 'Агент успешно обновлен',
+    'unable_to_update_agent' => 'Невозможно обновить агента',
+    'agent_deleted_sucessfully' => 'Агент успешно удален',
+    'this_staff_is_related_to_some_tickets' => 'Сотрудник связан с некоторыми заявками',
+    'list_of_agents' => 'Список агентов',
+    'create_an_agent' => 'Создать агента',
+    'edit_an_agent' => 'Изменить агента',
 
     /*
       |--------------------------------------
       |  Department Create Page
       |--------------------------------------
      */
-    'create_department'                                => 'Создать отдел',
-    'manager'                                          => 'Менеджер',
-    'ticket_assignment'                                => 'Назначение заявок ',
+    'create_department' => 'Создать отдел',
+    'manager' => 'Менеджер',
+    'ticket_assignment' => 'Назначение заявок ',
     'restrict_ticket_assignment_to_department_members' => 'Ограничить назначение заявок сотрудникам отдела',
-    'outgoing_emails'                                  => 'Исходящие письма',
-    'outgoing_email'                                   => 'Исходящие письмо',
-    'template_set'                                     => 'Набор шаблонов',
-    'auto_responding_settings'                         => 'Настройки автоответчика',
-    'disable_for_this_department'                      => 'Отключить отдел',
-    'auto_response_email'                              => 'Email Автоответчик',
-    'recipient'                                        => 'Получатель',
-    'group_access'                                     => 'Групповой доступ',
-    'department_signature'                             => 'Подпись отдела',
-    'list_of_departments'                              => 'Список отделов',
-    'create_a_department'                              => 'Создать отдел',
-    'outgoing_email_settings'                          => 'Настройки исходящей почты',
-    'edit_department'                                  => 'Редактировать отдел',
-    'select_a_sla'                                     => 'Выберите SLA план',
-    'select_a_manager'                                 => 'Выберите менеджера',
-    'department_created_sucessfully'                   => 'Отдел создан успешно',
-    'failed_to_create_department'                      => 'Не удалось создать отдел',
-    'department_updated_sucessfully'                   => 'Отдел успешно обновлен',
-    'department_not_updated'                           => 'Отдел не может быть обновлен',
-    'you_cannot_delete_default_department'             => 'Вы не можете удалить отдел по умолчанию',
-    'have_been_moved_to_default_department'            => 'были перемещены в отдел по умолчанию',
-    'the_associated_helptopic_has_been_deactivated'    => 'Соответствующий раздел помощи был деактивирован',
-    'department_deleted_sucessfully'                   => 'Отдел успешно удален',
-    'department_can_not_delete'                        => 'Отдел не может быть удален',
-    'make-default-department'                          => 'Сделать отделом по умолчанию',
+    'outgoing_emails' => 'Исходящие письма',
+    'outgoing_email' => 'Исходящие письмо',
+    'template_set' => 'Набор шаблонов',
+    'auto_responding_settings' => 'Настройки автоответчика',
+    'disable_for_this_department' => 'Отключить отдел',
+    'auto_response_email' => 'Email Автоответчик',
+    'recipient' => 'Получатель',
+    'group_access' => 'Групповой доступ',
+    'department_signature' => 'Подпись отдела',
+    'list_of_departments' => 'Список отделов',
+    'create_a_department' => 'Создать отдел',
+    'outgoing_email_settings' => 'Настройки исходящей почты',
+    'edit_department' => 'Редактировать отдел',
+    'select_a_sla' => 'Выберите SLA план',
+    'select_a_manager' => 'Выберите менеджера',
+    'department_created_sucessfully' => 'Отдел создан успешно',
+    'failed_to_create_department' => 'Не удалось создать отдел',
+    'department_updated_sucessfully' => 'Отдел успешно обновлен',
+    'department_not_updated' => 'Отдел не может быть обновлен',
+    'you_cannot_delete_default_department' => 'Вы не можете удалить отдел по умолчанию',
+    'have_been_moved_to_default_department' => 'были перемещены в отдел по умолчанию',
+    'the_associated_helptopic_has_been_deactivated' => 'Соответствующий раздел помощи был деактивирован',
+    'department_deleted_sucessfully' => 'Отдел успешно удален',
+    'department_can_not_delete' => 'Отдел не может быть удален',
+    'make-default-department' => 'Сделать отделом по умолчанию',
     /*
       |--------------------------------------
       |  Team Create Page
       |--------------------------------------
      */
-    'create_team'                => 'Создать команду',
-    'team_lead'                  => 'Руководитель группы',
-    'assignment_alert'           => 'Уведомление о назначении',
-    'disable_for_this_team'      => 'Отключить для всех команда',
-    'teams'                      => 'Команды',
-    'list_of_teams'              => 'Список команд',
-    'create_a_team'              => 'Создать команду',
-    'edit_a_team'                => 'Редактировать команду',
+    'create_team' => 'Создать команду',
+    'team_lead' => 'Руководитель группы',
+    'assignment_alert' => 'Уведомление о назначении',
+    'disable_for_this_team' => 'Отключить для всех команда',
+    'teams' => 'Команды',
+    'list_of_teams' => 'Список команд',
+    'create_a_team' => 'Создать команду',
+    'edit_a_team' => 'Редактировать команду',
     'teams_created_successfully' => 'Команды созданы успешно',
-    'teams_can_not_create'       => 'Команды не могут быть созданы',
+    'teams_can_not_create' => 'Команды не могут быть созданы',
     'teams_updated_successfully' => 'Команды успешно обновлены',
-    'teams_can_not_update'       => 'Команды не могут быть обновлены',
+    'teams_can_not_update' => 'Команды не могут быть обновлены',
     'teams_deleted_successfully' => 'Команды успешно удалены',
-    'teams_can_not_delete'       => 'Команды не могут быть удалены',
-    'select_a_team'              => 'Выберите команду',
-    'select_a_team_lead'         => 'Выберите лидера команды',
-    'members'                    => 'Члены',
+    'teams_can_not_delete' => 'Команды не могут быть удалены',
+    'select_a_team' => 'Выберите команду',
+    'select_a_team_lead' => 'Выберите лидера команды',
+    'members' => 'Члены',
     /*
       |--------------------------------------
       |  Group Create Page
       |--------------------------------------
      */
-    'create_group'                                                                           => 'Создать группу',
-    'goups'                                                                                  => 'Группы',
-    'can_create_ticket'                                                                      => 'Можете создать заявку',
-    'can_edit_ticket'                                                                        => 'Можете редактировать заявку',
-    'can_post_ticket'                                                                        => 'Можете публиковать заявку',
-    'can_close_ticket'                                                                       => 'Можете закрыть заявку',
-    'can_assign_ticket'                                                                      => 'Можете назначить заявку',
-    'can_transfer_ticket'                                                                    => 'Можете передать заявку',
-    'can_delete_ticket'                                                                      => 'Можете удалить заявку',
-    'can_ban_emails'                                                                         => 'Можете запретить e-mails',
-    'can_manage_premade'                                                                     => 'Можете управлять готовым',
-    'can_manage_FAQ'                                                                         => 'Можете управлять FAQ',
-    'can_view_agent_stats'                                                                   => 'Можете посмотреть статистику агента',
-    'department_access'                                                                      => 'Отдел доступа ',
-    'admin_notes'                                                                            => 'Примечания администратора',
-    'group_members'                                                                          => 'Члены группы',
-    'group_name'                                                                             => 'Наименование Группы',
-    'select_a_group'                                                                         => 'Выбрать группу',
-    'create_a_group'                                                                         => 'Создать группу',
-    'edit_a_group'                                                                           => 'Изменить группу',
-    'group_created_successfully'                                                             => 'Группа успешно создана',
-    'group_can_not_create'                                                                   => 'Группа не может быть создана',
-    'group_updated_successfully'                                                             => 'Группа успешно обновлена',
-    'group_can_not_update'                                                                   => 'Группа не может быть обновлена',
+    'create_group' => 'Создать группу',
+    'goups' => 'Группы',
+    'can_create_ticket' => 'Можете создать заявку',
+    'can_edit_ticket' => 'Можете редактировать заявку',
+    'can_post_ticket' => 'Можете публиковать заявку',
+    'can_close_ticket' => 'Можете закрыть заявку',
+    'can_assign_ticket' => 'Можете назначить заявку',
+    'can_transfer_ticket' => 'Можете передать заявку',
+    'can_delete_ticket' => 'Можете удалить заявку',
+    'can_ban_emails' => 'Можете запретить e-mails',
+    'can_manage_premade' => 'Можете управлять готовым',
+    'can_manage_FAQ' => 'Можете управлять FAQ',
+    'can_view_agent_stats' => 'Можете посмотреть статистику агента',
+    'department_access' => 'Отдел доступа ',
+    'admin_notes' => 'Примечания администратора',
+    'group_members' => 'Члены группы',
+    'group_name' => 'Наименование Группы',
+    'select_a_group' => 'Выбрать группу',
+    'create_a_group' => 'Создать группу',
+    'edit_a_group' => 'Изменить группу',
+    'group_created_successfully' => 'Группа успешно создана',
+    'group_can_not_create' => 'Группа не может быть создана',
+    'group_updated_successfully' => 'Группа успешно обновлена',
+    'group_can_not_update' => 'Группа не может быть обновлена',
     'there_are_agents_assigned_to_this_group_please_unassign_them_from_this_group_to_delete' => 'Есть агенты, назначенные на эту группу. Пожалуйста, удалите их из этой группы, чтобы удалить ее',
-    'group_cannot_delete'                                                                    => 'Группа не может быть удалена',
-    'group_deleted_successfully'                                                             => 'Группа успешно удалена',
-    'group_cannot_delete'                                                                    => 'Группа не может быть удалена',
-    'failed_to_load_the_page'                                                                => 'Не удалось загрузить страницу',
-    'list_of_groups'                                                                         => 'Список групп',
+    'group_cannot_delete' => 'Группа не может быть удалена',
+    'group_deleted_successfully' => 'Группа успешно удалена',
+    'group_cannot_delete' => 'Группа не может быть удалена',
+    'failed_to_load_the_page' => 'Не удалось загрузить страницу',
+    'list_of_groups' => 'Список групп',
     /*
       |--------------------------------------
       |  SMTP Page
       |--------------------------------------
      */
-    'driver'     => 'Driver',
-    'smtp'       => 'SMTP',
-    'host'       => 'Хост',
-    'port'       => 'Порт',
+    'driver' => 'Driver',
+    'smtp' => 'SMTP',
+    'host' => 'Хост',
+    'port' => 'Порт',
     'encryption' => 'Шифрование',
     /*
       |----------------------------------------------------------------------------------------
@@ -903,368 +903,368 @@ return [
       | customize your views to better match your application.
       |
      */
-    'agent_panel'        => 'Панель агента',
-    'profile'            => 'Профиль',
-    'change_password'    => 'Изменить пароль',
-    'sign_out'           => 'Выйти',
-    'Tickets'            => 'ЗАЯВКИ',
-    'ticket-details'     => 'Детали заявки',
-    'inbox'              => 'Входящие',
-    'my_tickets'         => 'Мои заявки',
-    'unassigned'         => 'Неназначенные',
-    'trash'              => 'Корзина',
-    'Updates'            => 'Обновления',
-    'no_new_updates'     => 'Нет новых обновлений',
-    'check_for_updates'  => 'Проверить обновления',
-    'update-version'     => 'Обновить версию',
-    'open'               => 'Открыть',
-    'inprogress'         => 'Обрабатывается',
+    'agent_panel' => 'Панель агента',
+    'profile' => 'Профиль',
+    'change_password' => 'Изменить пароль',
+    'sign_out' => 'Выйти',
+    'Tickets' => 'ЗАЯВКИ',
+    'ticket-details' => 'Детали заявки',
+    'inbox' => 'Входящие',
+    'my_tickets' => 'Мои заявки',
+    'unassigned' => 'Неназначенные',
+    'trash' => 'Корзина',
+    'Updates' => 'Обновления',
+    'no_new_updates' => 'Нет новых обновлений',
+    'check_for_updates' => 'Проверить обновления',
+    'update-version' => 'Обновить версию',
+    'open' => 'Открыть',
+    'inprogress' => 'Обрабатывается',
     'inprogress_tickets' => 'Обрабатываемые заявки',
-    'closed'             => 'Закрыто',
-    'Departments'        => 'Отделы',
-    'tools'              => 'Настройки',
-    'canned'             => 'Canned',
-    'knowledge_base'     => 'База знаний',
-    'kb-settings'        => 'Настройки базы знаний',
-    'loading'            => 'Загрузить',
-    'ratings'            => 'Оценки',
-    'please_rate'        => 'Оцените пожалуйста:',
-    'ticket_ratings'     => 'РЕЙТИНГ ЗАЯВОК',
+    'closed' => 'Закрыто',
+    'Departments' => 'Отделы',
+    'tools' => 'Настройки',
+    'canned' => 'Canned',
+    'knowledge_base' => 'База знаний',
+    'kb-settings' => 'Настройки базы знаний',
+    'loading' => 'Загрузить',
+    'ratings' => 'Оценки',
+    'please_rate' => 'Оцените пожалуйста:',
+    'ticket_ratings' => 'РЕЙТИНГ ЗАЯВОК',
     /*
       |-----------------------------------------------
       |  Ticket
       |-----------------------------------------------
      */
-    'ticket_created_successfully'                                        => 'Заявка успешно создана',
-    'failed_to_create_a_new_ticket'                                      => 'Не удалось создать новую заявку',
-    'your_ticket_have_been_closed'                                       => 'Ваша заявка была закрыта',
-    'your_ticket_have_been_resolved'                                     => 'Ваша заявка была решена',
-    'your_ticket_have_been_opened'                                       => 'Ваша заявка была открыта',
-    'your_ticket_have_been_moved_to_trash'                               => 'Ваша заявка была перемещена в корзину',
-    'this_email_have_been_banned'                                        => 'Это письмо было забанено',
-    'ticket_updated_successfully'                                        => 'Заявка успешно обновлена',
-    'you_have_successfully_replied_to_your_ticket'                       => 'Вы успешно ответили на заявку',
+    'ticket_created_successfully' => 'Заявка успешно создана',
+    'failed_to_create_a_new_ticket' => 'Не удалось создать новую заявку',
+    'your_ticket_have_been_closed' => 'Ваша заявка была закрыта',
+    'your_ticket_have_been_resolved' => 'Ваша заявка была решена',
+    'your_ticket_have_been_opened' => 'Ваша заявка была открыта',
+    'your_ticket_have_been_moved_to_trash' => 'Ваша заявка была перемещена в корзину',
+    'this_email_have_been_banned' => 'Это письмо было забанено',
+    'ticket_updated_successfully' => 'Заявка успешно обновлена',
+    'you_have_successfully_replied_to_your_ticket' => 'Вы успешно ответили на заявку',
     'for_some_reason_your_message_was_not_posted_please_try_again_later' => 'По какой-то причине ваше сообщение не было опубликовано. Пожалуйста, попробуйте позже',
-    'for_some_reason_your_reply_was_not_posted_please_try_again_later'   => 'По какой-то причине ваш ответ не был опубликован. Пожалуйста, попробуйте позже',
-    'you_have_unassigned_your_ticket'                                    => 'Вы отменили свою заявку',
-    'for_some_reason_your_request_failed'                                => 'По какой-то причине ваш запрос не удался',
-    'trash-delete-ticket'                                                => 'Удалить заявки навсегда',
-    'trash-delete-title-msg'                                             => 'Нажмите здесь, чтобы удалить заявки навсегда.',
-    'moved_to_trash'                                                     => 'Выбранные заявки были перемещены в корзину.',
-    'tickets_have_been_closed'                                           => 'Выбранные заявки были закрыты.',
-    'tickets_have_been_opened'                                           => 'Выбранные заявки были открыты.',
-    'unable_to_fetch_emails'                                             => 'Невозможно получить email',
-    'reply_content_is_a_required_field'                                  => 'Содержание является обязательным полем',
-    'internal_content_is_a_required_field'                               => 'Внутренний контент является обязательным полем',
+    'for_some_reason_your_reply_was_not_posted_please_try_again_later' => 'По какой-то причине ваш ответ не был опубликован. Пожалуйста, попробуйте позже',
+    'you_have_unassigned_your_ticket' => 'Вы отменили свою заявку',
+    'for_some_reason_your_request_failed' => 'По какой-то причине ваш запрос не удался',
+    'trash-delete-ticket' => 'Удалить заявки навсегда',
+    'trash-delete-title-msg' => 'Нажмите здесь, чтобы удалить заявки навсегда.',
+    'moved_to_trash' => 'Выбранные заявки были перемещены в корзину.',
+    'tickets_have_been_closed' => 'Выбранные заявки были закрыты.',
+    'tickets_have_been_opened' => 'Выбранные заявки были открыты.',
+    'unable_to_fetch_emails' => 'Невозможно получить email',
+    'reply_content_is_a_required_field' => 'Содержание является обязательным полем',
+    'internal_content_is_a_required_field' => 'Внутренний контент является обязательным полем',
 
     /*
       |-----------------------------------------------
       |  Profile
       |-----------------------------------------------
      */
-    'view-profile'                      => 'Просмотреть профиль',
-    'edit-profile'                      => 'Редактировать профиль',
-    'user_information'                  => 'Информация о пользователе',
-    'time_zone'                         => 'Временная зона',
-    'phone_number'                      => 'Телефонный номер',
-    'contact_information'               => 'Контактная информацмя',
-    'Profile-Updated-sucessfully'       => 'Профиль успешно обновлен.',
+    'view-profile' => 'Просмотреть профиль',
+    'edit-profile' => 'Редактировать профиль',
+    'user_information' => 'Информация о пользователе',
+    'time_zone' => 'Временная зона',
+    'phone_number' => 'Телефонный номер',
+    'contact_information' => 'Контактная информацмя',
+    'Profile-Updated-sucessfully' => 'Профиль успешно обновлен.',
     'User-profile-Updated-Successfully' => 'Профиль пользователя успешно обновлен.',
-    'User-Created-Successfully'         => 'Пользователь успешно создан.',
+    'User-Created-Successfully' => 'Пользователь успешно создан.',
     /*
       |-----------------------------------------------
       |  Dashboard
       |-----------------------------------------------
      */
-    'dashboard'         => 'Панель инструментов',
-    'line_chart'        => 'Линейная диаграмма',
-    'statistics'        => 'Статистика',
-    'opened'            => 'Открыты',
-    'resolved'          => 'Исполнено',
-    'closed'            => 'Закрыты',
-    'deleted'           => 'Удалена',
-    'start_date'        => 'Дата начала',
-    'end_date'          => 'Дата окончания',
-    'filter'            => 'Фильтр',
-    'report'            => 'Отчет',
-    'Legend'            => 'Легенда',
-    'total'             => 'Всего',
+    'dashboard' => 'Панель инструментов',
+    'line_chart' => 'Линейная диаграмма',
+    'statistics' => 'Статистика',
+    'opened' => 'Открыты',
+    'resolved' => 'Исполнено',
+    'closed' => 'Закрыты',
+    'deleted' => 'Удалена',
+    'start_date' => 'Дата начала',
+    'end_date' => 'Дата окончания',
+    'filter' => 'Фильтр',
+    'report' => 'Отчет',
+    'Legend' => 'Легенда',
+    'total' => 'Всего',
     'dashboard_reports' => 'Отчеты панели инструментов',
     /*
       |------------------------------------------------
       |User Page
       |------------------------------------------------
      */
-    'user_credentials'                                 => 'Учетные данные пользователя',
-    'user_directory'                                   => 'Папка пользователя',
-    'ban'                                              => 'Бан',
-    'user'                                             => 'Пользователь',
-    'users'                                            => 'Пользователи',
-    'create_user'                                      => 'Создать пользователя',
-    'edit_user'                                        => 'Изменить пользователя',
-    'full_name'                                        => 'Полное имя',
-    'mobile'                                           => 'Мобильный',
-    'last_login'                                       => 'Последний вход',
-    'user_profile'                                     => 'Профиль пользователя',
-    'assign'                                           => 'Назначать',
-    'open_tickets'                                     => 'Открыть заявку',
-    'closed_tickets'                                   => 'Закрыть заявку',
-    'deleted_tickets'                                  => 'Удалить заявку',
-    'user_created_successfully'                        => 'Пользователь успешно создан',
-    'user_updated_successfully'                        => 'Пользователь успешно обновлен',
-    'profile_updated_sucessfully'                      => 'Профиль успешно обновлен',
-    'password_updated_sucessfully'                     => 'Пароль успешно обновлен',
-    'password_was_not_updated_incorrect_old_password'  => 'Пароль не был обновлен. Неверный старый пароль',
+    'user_credentials' => 'Учетные данные пользователя',
+    'user_directory' => 'Папка пользователя',
+    'ban' => 'Бан',
+    'user' => 'Пользователь',
+    'users' => 'Пользователи',
+    'create_user' => 'Создать пользователя',
+    'edit_user' => 'Изменить пользователя',
+    'full_name' => 'Полное имя',
+    'mobile' => 'Мобильный',
+    'last_login' => 'Последний вход',
+    'user_profile' => 'Профиль пользователя',
+    'assign' => 'Назначать',
+    'open_tickets' => 'Открыть заявку',
+    'closed_tickets' => 'Закрыть заявку',
+    'deleted_tickets' => 'Удалить заявку',
+    'user_created_successfully' => 'Пользователь успешно создан',
+    'user_updated_successfully' => 'Пользователь успешно обновлен',
+    'profile_updated_sucessfully' => 'Профиль успешно обновлен',
+    'password_updated_sucessfully' => 'Пароль успешно обновлен',
+    'password_was_not_updated_incorrect_old_password' => 'Пароль не был обновлен. Неверный старый пароль',
     'the_user_has_been_removed_from_this_organization' => 'Пользователь был удален из этой организации',
-    'user_report'                                      => 'Отчет пользователя',
-    'send_password_via_email'                          => 'Отправить пароль по email',
-    'user_send_mail_error_on_user_creation'            => 'Произошла ошибка при отправке почты клиенту. Пожалуйста, проверьте настройки электронной почты и попробуйте снова',
-    'country_code'                                     => 'Код страны',
+    'user_report' => 'Отчет пользователя',
+    'send_password_via_email' => 'Отправить пароль по email',
+    'user_send_mail_error_on_user_creation' => 'Произошла ошибка при отправке почты клиенту. Пожалуйста, проверьте настройки электронной почты и попробуйте снова',
+    'country_code' => 'Код страны',
     /*
       |------------------------------------------------
       |Organization Page
       |------------------------------------------------
      */
-    'organizations'                     => 'Организации',
-    'organization'                      => 'Организация',
-    'organization_list'                 => 'Список организаций',
-    'view_organization_profile'         => 'Посмотреть профиль организации',
-    'create_organization'               => 'Создать организацию',
-    'account_manager'                   => 'Аккаунт менеджера',
-    'update'                            => 'Обновить',
-    'please_select_an_organization'     => 'Пожалуйста, выберите организацию',
-    'please_select_an_user'             => 'Пожалуйста, выберите пользователя',
-    'organization_profile'              => 'Профиль организации',
-    'organization-s_head'               => 'Страница руководителя',
-    'select_department_manager'         => 'Выберите менеджера отдела',
-    'select_organization_manager'       => 'Выберите руководителя организации',
-    'users_of'                          => 'Пользователи',
+    'organizations' => 'Организации',
+    'organization' => 'Организация',
+    'organization_list' => 'Список организаций',
+    'view_organization_profile' => 'Посмотреть профиль организации',
+    'create_organization' => 'Создать организацию',
+    'account_manager' => 'Аккаунт менеджера',
+    'update' => 'Обновить',
+    'please_select_an_organization' => 'Пожалуйста, выберите организацию',
+    'please_select_an_user' => 'Пожалуйста, выберите пользователя',
+    'organization_profile' => 'Профиль организации',
+    'organization-s_head' => 'Страница руководителя',
+    'select_department_manager' => 'Выберите менеджера отдела',
+    'select_organization_manager' => 'Выберите руководителя организации',
+    'users_of' => 'Пользователи',
     'organization_created_successfully' => 'Организация успешно создана',
-    'organization_can_not_create'       => 'Организация не может быть создана',
+    'organization_can_not_create' => 'Организация не может быть создана',
     'organization_updated_successfully' => 'Организация успешно обновлена',
-    'organization_can_not_update'       => 'Организация не может быть обновлена',
+    'organization_can_not_update' => 'Организация не может быть обновлена',
     'organization_deleted_successfully' => 'Организация успешно удалена',
-    'report_of'                         => 'Отчет о',
-    'ticket_of'                         => 'Заявки',
+    'report_of' => 'Отчет о',
+    'ticket_of' => 'Заявки',
     /*
       |----------------------------------------------
       |  Страница заявок
       |----------------------------------------------
      */
-    'subject'                                        => 'Тема',
-    'ticket_id'                                      => 'ID заявки',
-    'priority'                                       => 'Приоритет',
-    'from'                                           => 'От',
-    'last_replier'                                   => 'Послдений ответчик',
-    'assigned_to'                                    => 'Назначенно',
-    'last_activity'                                  => 'Последняя активность',
-    'answered'                                       => 'Ответил',
-    'assigned'                                       => 'Назначены',
-    'create_ticket'                                  => 'Создать заявку',
-    'tickets'                                        => 'Заявки',
-    'open'                                           => 'Открыть',
-    'Ticket_Information'                             => 'ИНФОРМАЦИЯ О ЗАЯВКАХ',
-    'Ticket_Id'                                      => 'ID ЗАЯВКМ',
-    'User'                                           => 'ПОЛЬЗОВАТЕЛЬ',
-    'Unassigned'                                     => 'НЕНАЗНАЧЕННО',
-    'unassigned-tickets'                             => 'Неназначенные заявки',
-    'generate_pdf'                                   => 'Создать PDF',
-    'generate_pdf_thread'                            => 'создать PDF из комментариев',
-    'change_status'                                  => 'Изменить статус',
-    'more'                                           => 'Больше',
-    'delete_ticket'                                  => 'Удалить заявку',
-    'emergency'                                      => 'Чрезвычайный',
-    'high'                                           => 'Высокий',
-    'medium'                                         => 'Средний',
-    'low'                                            => 'Низкий',
-    'sla_plan'                                       => 'SLA план',
-    'created_date'                                   => 'Дата создания',
-    'due_date'                                       => 'Срок',
-    'last_response'                                  => 'Последний ответ',
-    'source'                                         => 'Источник',
-    'last_message'                                   => 'Последнее сообщение',
-    'reply'                                          => 'Ответ',
-    'response'                                       => 'Ответ',
-    'reply_content'                                  => 'Ответное сообщение',
-    'attachment'                                     => 'Вложение',
-    'internal_note'                                  => 'Внутреннее примечание',
-    'this_ticket_is_under_banned_user'               => 'Эта заявка принадлежит заблокированному пользователю',
-    'ticket_source'                                  => 'Источник заявки',
-    'are_you_sure_to_ban'                            => 'Вы уверены в бане',
-    'whome_do_you_want_to_assign_ticket'             => 'Кому вы хотите назначить заявку',
+    'subject' => 'Тема',
+    'ticket_id' => 'ID заявки',
+    'priority' => 'Приоритет',
+    'from' => 'От',
+    'last_replier' => 'Послдений ответчик',
+    'assigned_to' => 'Назначенно',
+    'last_activity' => 'Последняя активность',
+    'answered' => 'Ответил',
+    'assigned' => 'Назначены',
+    'create_ticket' => 'Создать заявку',
+    'tickets' => 'Заявки',
+    'open' => 'Открыть',
+    'Ticket_Information' => 'ИНФОРМАЦИЯ О ЗАЯВКАХ',
+    'Ticket_Id' => 'ID ЗАЯВКМ',
+    'User' => 'ПОЛЬЗОВАТЕЛЬ',
+    'Unassigned' => 'НЕНАЗНАЧЕННО',
+    'unassigned-tickets' => 'Неназначенные заявки',
+    'generate_pdf' => 'Создать PDF',
+    'generate_pdf_thread' => 'создать PDF из комментариев',
+    'change_status' => 'Изменить статус',
+    'more' => 'Больше',
+    'delete_ticket' => 'Удалить заявку',
+    'emergency' => 'Чрезвычайный',
+    'high' => 'Высокий',
+    'medium' => 'Средний',
+    'low' => 'Низкий',
+    'sla_plan' => 'SLA план',
+    'created_date' => 'Дата создания',
+    'due_date' => 'Срок',
+    'last_response' => 'Последний ответ',
+    'source' => 'Источник',
+    'last_message' => 'Последнее сообщение',
+    'reply' => 'Ответ',
+    'response' => 'Ответ',
+    'reply_content' => 'Ответное сообщение',
+    'attachment' => 'Вложение',
+    'internal_note' => 'Внутреннее примечание',
+    'this_ticket_is_under_banned_user' => 'Эта заявка принадлежит заблокированному пользователю',
+    'ticket_source' => 'Источник заявки',
+    'are_you_sure_to_ban' => 'Вы уверены в бане',
+    'whome_do_you_want_to_assign_ticket' => 'Кому вы хотите назначить заявку',
     'are_you_sure_you_want_to_surrender_this_ticket' => 'Вы уверены, что хотите сдать эту заявку',
-    'add_collaborator'                               => 'Добавить соисполнителя',
-    'search_existing_users'                          => 'Поиск существующих пользователей',
-    'add_new_user'                                   => 'Создать нового пользователя',
-    'search_existing_users_or_add_new_users'         => 'Найти пользователя или добавить нового',
-    'search_by_email'                                => 'Поиск по email',
-    'list_of_collaborators_of_this_ticket'           => 'Список соисполнителей данной заявки',
-    'submit'                                         => 'Отправить',
-    'max'                                            => 'Максимальный размер файла',
-    'add_cc'                                         => 'Добавить CC',
-    'recepients'                                     => 'Адресаты',
-    'select_a_canned_response'                       => 'Выберите готовый ответ',
-    'assign_to'                                      => 'Назначить',
-    'detail'                                         => 'Детали',
-    'user_details'                                   => 'Детали пользователя',
-    'ticket_option'                                  => 'Настройки заявки',
-    'ticket_detail'                                  => 'Детали заявки',
-    'Assigned_To'                                    => 'НАЗНАЧЕННЫЕ',
-    'locked-ticket'                                  => 'Предупреждение! Эта заявка была заняа другим пользователем и в настоящее время в процесс рассмотрения.',
-    'minutes-ago'                                    => 'мин. назад',
-    'access-ticket'                                  => 'Предупреждение! Эта заявка была занят, вы на следующий ',
-    'minutes'                                        => ' минут',
-    'in_minutes'                                     => 'В минутах',
-    'add_another_owner'                              => 'Добавить другого владельца',
-    'user-not-found'                                 => 'Пользователь не найден или пользователь неактивен. Попробуйте еще раз или добавьте нового пользователя.',
-    'change-success'                                 => 'Успех! владелец был изменен для заявки.',
-    'user-exists'                                    => 'Пользователь уже существует. Попробуйте найти существующего пользователя.',
-    'valid-email'                                    => 'Введите корректный электронный адрес.',
-    'search_user'                                    => 'Поиск пользователя',
-    'merge-ticket'                                   => 'Слияние заявок',
-    'title'                                          => 'Заголовк',
-    'merge'                                          => 'Слияние',
-    'select_tickets'                                 => 'Выберите заявки для объединения',
-    'select-pparent-ticket'                          => 'Выберите родительскую заявку',
-    'merge-reason'                                   => 'Причина слияния',
-    'no-reason'                                      => 'Причина не была задана.',
-    'get_merge_message'                              => 'Эта заявка была объединен с заявкой',
-    'ticket_merged'                                  => ' был объединен с этой заявкой',
-    'no-tickets-to-merge'                            => 'Больше нет заявок у владельца этой заявки.',
-    'merge-error'                                    => 'Не удалось обработать ваш запрос попробуйте через некоторое время.',
-    'merge-success'                                  => 'Заявки были успешно объединены.',
-    'merge-error2'                                   => 'Пожалуйста, выберите заявку для слияния.',
-    'select-tickets-to merge'                        => 'Выберите два или более заявок для объединения.',
-    'different-users'                                => 'Выбранные заявки от разных пользователей',
-    'clean-up'                                       => 'Удалить навсегда',
-    'hard-delete-success-message'                    => 'Заявки были удалены навсегда.',
-    'overdue'                                        => 'Просроченно',
-    'overdue-tickets'                                => 'Просроченная заявка',
-    'change_owner_for_ticket'                        => 'Сменить владельца для заявки',
-    'current_owner'                                  => 'Current owner',
-    'posted_by_support_team'                         => 'Опубликовано командой поддежрки',
-    'posted_by_customer'                             => 'Опубликовано клиентом',
-    'posted_by_system'                               => 'Опубликовано системой',
-    'email_not_exist_system'                         => 'Email не существует в системе',
-    'user_already_exist'                             => 'Это пользователь уже существует',
+    'add_collaborator' => 'Добавить соисполнителя',
+    'search_existing_users' => 'Поиск существующих пользователей',
+    'add_new_user' => 'Создать нового пользователя',
+    'search_existing_users_or_add_new_users' => 'Найти пользователя или добавить нового',
+    'search_by_email' => 'Поиск по email',
+    'list_of_collaborators_of_this_ticket' => 'Список соисполнителей данной заявки',
+    'submit' => 'Отправить',
+    'max' => 'Максимальный размер файла',
+    'add_cc' => 'Добавить CC',
+    'recepients' => 'Адресаты',
+    'select_a_canned_response' => 'Выберите готовый ответ',
+    'assign_to' => 'Назначить',
+    'detail' => 'Детали',
+    'user_details' => 'Детали пользователя',
+    'ticket_option' => 'Настройки заявки',
+    'ticket_detail' => 'Детали заявки',
+    'Assigned_To' => 'НАЗНАЧЕННЫЕ',
+    'locked-ticket' => 'Предупреждение! Эта заявка была заняа другим пользователем и в настоящее время в процесс рассмотрения.',
+    'minutes-ago' => 'мин. назад',
+    'access-ticket' => 'Предупреждение! Эта заявка была занят, вы на следующий ',
+    'minutes' => ' минут',
+    'in_minutes' => 'В минутах',
+    'add_another_owner' => 'Добавить другого владельца',
+    'user-not-found' => 'Пользователь не найден или пользователь неактивен. Попробуйте еще раз или добавьте нового пользователя.',
+    'change-success' => 'Успех! владелец был изменен для заявки.',
+    'user-exists' => 'Пользователь уже существует. Попробуйте найти существующего пользователя.',
+    'valid-email' => 'Введите корректный электронный адрес.',
+    'search_user' => 'Поиск пользователя',
+    'merge-ticket' => 'Слияние заявок',
+    'title' => 'Заголовк',
+    'merge' => 'Слияние',
+    'select_tickets' => 'Выберите заявки для объединения',
+    'select-pparent-ticket' => 'Выберите родительскую заявку',
+    'merge-reason' => 'Причина слияния',
+    'no-reason' => 'Причина не была задана.',
+    'get_merge_message' => 'Эта заявка была объединен с заявкой',
+    'ticket_merged' => ' был объединен с этой заявкой',
+    'no-tickets-to-merge' => 'Больше нет заявок у владельца этой заявки.',
+    'merge-error' => 'Не удалось обработать ваш запрос попробуйте через некоторое время.',
+    'merge-success' => 'Заявки были успешно объединены.',
+    'merge-error2' => 'Пожалуйста, выберите заявку для слияния.',
+    'select-tickets-to merge' => 'Выберите два или более заявок для объединения.',
+    'different-users' => 'Выбранные заявки от разных пользователей',
+    'clean-up' => 'Удалить навсегда',
+    'hard-delete-success-message' => 'Заявки были удалены навсегда.',
+    'overdue' => 'Просроченно',
+    'overdue-tickets' => 'Просроченная заявка',
+    'change_owner_for_ticket' => 'Сменить владельца для заявки',
+    'current_owner' => 'Current owner',
+    'posted_by_support_team' => 'Опубликовано командой поддежрки',
+    'posted_by_customer' => 'Опубликовано клиентом',
+    'posted_by_system' => 'Опубликовано системой',
+    'email_not_exist_system' => 'Email не существует в системе',
+    'user_already_exist' => 'Это пользователь уже существует',
 
     /*
       |------------------------------------------------
       |Инструментальная страница
       |------------------------------------------------
      */
-    'canned_response'           => 'Canned ответ',
-    'create_canned_response'    => 'Создать canned ответ',
-    'surrender'                 => 'Отказаться',
-    'added_successfully'        => 'Успешно добавлено',
-    'updated_successfully'      => 'Успешно обновлено',
+    'canned_response' => 'Canned ответ',
+    'create_canned_response' => 'Создать canned ответ',
+    'surrender' => 'Отказаться',
+    'added_successfully' => 'Успешно добавлено',
+    'updated_successfully' => 'Успешно обновлено',
     'user_deleted_successfully' => 'Пользователь успешно удален',
-    'view'                      => 'Просмотр',
+    'view' => 'Просмотр',
     /*
       |-----------------------------------------------
       | Текст главной
       |-----------------------------------------------
      */
-    'copyright'           => 'Copyright',
+    'copyright' => 'Copyright',
     'all_rights_reserved' => 'Все права защищены',
-    'powered_by'          => 'Разработано на',
-    'version'             => 'Версия',
+    'powered_by' => 'Разработано на',
+    'version' => 'Версия',
     /*
       |------------------------------------------------
       |Гостевая-Страница Пользователя
       |------------------------------------------------
      */
-    'issue_summary'             => 'Краткое описание проблемы',
-    'contact'                   => 'Контакты',
-    'issue_details'             => 'Детали проблемы',
-    'contact_informations'      => 'Контактная информация',
-    'contact_details'           => 'Контактная информация',
-    'role'                      => 'Роль',
-    'ext'                       => 'Код города',
-    'profile_pic'               => 'Изображение профиля',
-    'agent_sign'                => 'Подпись агента в сообщениях',
-    'inactive'                  => 'Не активный',
-    'male'                      => 'Мужчина',
-    'female'                    => 'Женщина',
-    'old_password'              => 'Старый пароль',
-    'new_password'              => 'Новый пароль',
-    'confirm_password'          => 'Повторите пароль',
-    'gender'                    => 'Пол',
-    'ticket_number'             => 'Номер заявки',
-    'content'                   => 'Содержание',
-    'edit_template'             => 'Изменить шаблон',
-    'edit_status'               => 'Изменить статус',
-    'create_status'             => 'Создать статус',
-    'edit_details'              => 'Изменить подробности',
-    'edit_templates'            => 'Изменить шаблоны',
-    'activate_this_set'         => 'Активировать этот набор',
-    'show'                      => 'Показывать',
+    'issue_summary' => 'Краткое описание проблемы',
+    'contact' => 'Контакты',
+    'issue_details' => 'Детали проблемы',
+    'contact_informations' => 'Контактная информация',
+    'contact_details' => 'Контактная информация',
+    'role' => 'Роль',
+    'ext' => 'Код города',
+    'profile_pic' => 'Изображение профиля',
+    'agent_sign' => 'Подпись агента в сообщениях',
+    'inactive' => 'Не активный',
+    'male' => 'Мужчина',
+    'female' => 'Женщина',
+    'old_password' => 'Старый пароль',
+    'new_password' => 'Новый пароль',
+    'confirm_password' => 'Повторите пароль',
+    'gender' => 'Пол',
+    'ticket_number' => 'Номер заявки',
+    'content' => 'Содержание',
+    'edit_template' => 'Изменить шаблон',
+    'edit_status' => 'Изменить статус',
+    'create_status' => 'Создать статус',
+    'edit_details' => 'Изменить подробности',
+    'edit_templates' => 'Изменить шаблоны',
+    'activate_this_set' => 'Активировать этот набор',
+    'show' => 'Показывать',
     'no_notification_available' => 'Нет доступных уведомлений',
 
     //auto-close workflow
-    'close-msg1'                                          => 'Количество дней, по истечении которых заявки будут автоматически закрываться.',
-    'no_of_days'                                          => 'Дней до удаления',
-    'close-msg2'                                          => 'Включить автоматическое закрытие workflow?',
-    'enable_workflow'                                     => 'Включить workflow',
-    'send_email_to_user'                                  => 'Отправить email пользователю',
-    'close-msg3'                                          => 'Выберите статус используемый при закрытии заявки.',
-    'close-msg4'                                          => 'Отправить email пользователю при автоматическом закрытии заявки?',
-    'edit_status'                                         => 'Изменить статус',
-    'list_of_status'                                      => 'Список статусов',
-    'status_settings'                                     => 'Настройки статуса',
-    'icon_class'                                          => 'Значок класса',
-    'close_ticket_workflow'                               => 'Закрыть workflow',
-    'ratings_settings'                                    => 'Настройки рейтинга',
-    'notification'                                        => 'Уведомления',
-    'status_has_been_updated_successfully'                => 'Статус был успешно обновлен',
-    'status_has_been_created_successfully'                => 'Статус был успешно создан',
-    'status_has_been_deleted'                             => 'Статус был удален',
-    'you_cannot_delete_this_status'                       => 'Вы не можете удалить этот статус',
-    'you_have_deleted_all_the_read_notifications'         => 'Вы удалили все прочитанные уведомления',
+    'close-msg1' => 'Количество дней, по истечении которых заявки будут автоматически закрываться.',
+    'no_of_days' => 'Дней до удаления',
+    'close-msg2' => 'Включить автоматическое закрытие workflow?',
+    'enable_workflow' => 'Включить workflow',
+    'send_email_to_user' => 'Отправить email пользователю',
+    'close-msg3' => 'Выберите статус используемый при закрытии заявки.',
+    'close-msg4' => 'Отправить email пользователю при автоматическом закрытии заявки?',
+    'edit_status' => 'Изменить статус',
+    'list_of_status' => 'Список статусов',
+    'status_settings' => 'Настройки статуса',
+    'icon_class' => 'Значок класса',
+    'close_ticket_workflow' => 'Закрыть workflow',
+    'ratings_settings' => 'Настройки рейтинга',
+    'notification' => 'Уведомления',
+    'status_has_been_updated_successfully' => 'Статус был успешно обновлен',
+    'status_has_been_created_successfully' => 'Статус был успешно создан',
+    'status_has_been_deleted' => 'Статус был удален',
+    'you_cannot_delete_this_status' => 'Вы не можете удалить этот статус',
+    'you_have_deleted_all_the_read_notifications' => 'Вы удалили все прочитанные уведомления',
     'you_have_deleted_all_the_notification_records_since' => 'Вы удалили все записи уведомлений с ',
-    'ratings_updated_successfully'                        => 'Рейтинги успешно обновлены',
-    'ratings_can_not_be_created'                          => 'Рейтинги не могут быть созданы',
-    'successfully_created_this_rating'                    => 'Рейтинг успешно создан',
-    'rating_deleted_successfully'                         => 'Рейтинг успешно удален',
+    'ratings_updated_successfully' => 'Рейтинги успешно обновлены',
+    'ratings_can_not_be_created' => 'Рейтинги не могут быть созданы',
+    'successfully_created_this_rating' => 'Рейтинг успешно создан',
+    'rating_deleted_successfully' => 'Рейтинг успешно удален',
     //status msg
 
-    'status_msg1'      => 'Если вы выберите ДА, пользователю будет отправлено email уведомление.',
-    'notify_user'      => 'Уведомить пользователя об этом статусе?',
-    'deleted_status'   => 'Это статус удаленной заявки?',
-    'resolved_status'  => 'Это разрешенный статус заявки?',
-    'status_msg3'      => 'Если вы выберите ДА, то статус заявки будет установлен как разрешенный.',
-    'status_msg2'      => 'Если вы выберете ДА, то статус заявки будет установлен как удаленный.',
-    'rating-msg2'      => 'Выберите отдел, чтобы ограничить этот рейтинг заявками или чатами внутри определенного отдела. Если ни один отдел не выбран, рейтинг будет отображаться во всех отделах.',
-    'rating-msg3'      => 'Если вы выбираете ДА, пользователь сможет изменять рейтинг.',
-    'rating_restrict'  => 'Ограничить рейтинг отделом',
-    'rating_change'    => 'Разрешить пользователю изменять рейтинг?',
-    'security_msg1'    => 'Сообщение, которое отображается, когда пользователь (хост) заблокирован.',
-    'security_msg2'    => 'Количество попыток входа пользователя в систему до того, как его хост/пользователь или компьютер будет заблокирован. Установите 0 для записи неудачных попыток входа в систему без блокировки хоста/пользователя.',
-    'security_msg3'    => 'Продолжительность минут, в течение которых хост или пользователь будут забанены на сайте после превышения лимита неудачных входов.',
-    'max_attempt'      => 'Максимальное количество попыток входа в систему на хост/пользователя',
-    'rating-msg1'      => 'Максимальный рейтинг, который можно дать. Например, если выбрано 5, самый низкий возможный рейтинг будет 1, а самый высокий 5.',
+    'status_msg1' => 'Если вы выберите ДА, пользователю будет отправлено email уведомление.',
+    'notify_user' => 'Уведомить пользователя об этом статусе?',
+    'deleted_status' => 'Это статус удаленной заявки?',
+    'resolved_status' => 'Это разрешенный статус заявки?',
+    'status_msg3' => 'Если вы выберите ДА, то статус заявки будет установлен как разрешенный.',
+    'status_msg2' => 'Если вы выберете ДА, то статус заявки будет установлен как удаленный.',
+    'rating-msg2' => 'Выберите отдел, чтобы ограничить этот рейтинг заявками или чатами внутри определенного отдела. Если ни один отдел не выбран, рейтинг будет отображаться во всех отделах.',
+    'rating-msg3' => 'Если вы выбираете ДА, пользователь сможет изменять рейтинг.',
+    'rating_restrict' => 'Ограничить рейтинг отделом',
+    'rating_change' => 'Разрешить пользователю изменять рейтинг?',
+    'security_msg1' => 'Сообщение, которое отображается, когда пользователь (хост) заблокирован.',
+    'security_msg2' => 'Количество попыток входа пользователя в систему до того, как его хост/пользователь или компьютер будет заблокирован. Установите 0 для записи неудачных попыток входа в систему без блокировки хоста/пользователя.',
+    'security_msg3' => 'Продолжительность минут, в течение которых хост или пользователь будут забанены на сайте после превышения лимита неудачных входов.',
+    'max_attempt' => 'Максимальное количество попыток входа в систему на хост/пользователя',
+    'rating-msg1' => 'Максимальный рейтинг, который можно дать. Например, если выбрано 5, самый низкий возможный рейтинг будет 1, а самый высокий 5.',
     'enter_no_of_days' => 'Введите кол-во дней до удаления',
-    'template-types'   => 'Типы шаблонов',
-    'close-workflow'   => 'Закрыть заявку workflow',
-    'template'         => 'Шаблон',
-    'rating_label'     => 'Метка рейтинга',
-    'display_order'    => 'Показывать порядок',
-    'rating_scale'     => 'Шкала рейтинга',
-    'rating_area'      => 'Рейтинговая зона',
+    'template-types' => 'Типы шаблонов',
+    'close-workflow' => 'Закрыть заявку workflow',
+    'template' => 'Шаблон',
+    'rating_label' => 'Метка рейтинга',
+    'display_order' => 'Показывать порядок',
+    'rating_scale' => 'Шкала рейтинга',
+    'rating_area' => 'Рейтинговая зона',
 
-    'modify'                               => 'Изменить',
-    'rating_name'                          => 'Название рейтинга',
-    'add_user_to_this_organization'        => 'Добавить пользователя в организацию',
-    'Tickets_of'                           => 'Заявки',
-    'security'                             => 'Безопасность',
-    'security_settings'                    => 'Настройки безопасности',
-    'lockouts'                             => 'Время блокировки',
+    'modify' => 'Изменить',
+    'rating_name' => 'Название рейтинга',
+    'add_user_to_this_organization' => 'Добавить пользователя в организацию',
+    'Tickets_of' => 'Заявки',
+    'security' => 'Безопасность',
+    'security_settings' => 'Настройки безопасности',
+    'lockouts' => 'Время блокировки',
     'security_settings_saved_successfully' => 'Настройки безопасности успешно сохранены',
-    'manage_status'                        => 'Управление статусом',
-    'notifications'                        => 'Уведомления',
+    'manage_status' => 'Управление статусом',
+    'notifications' => 'Уведомления',
 
-    'auto_close_workflow'              => 'Автоматическое закрытие workflow',
-    'close_ticket_workflow_settings'   => 'Закрыть настройки рабочего процесса',
+    'auto_close_workflow' => 'Автоматическое закрытие workflow',
+    'close_ticket_workflow_settings' => 'Закрыть настройки рабочего процесса',
     'successfully_saved_your_settings' => 'Настройки успешно сохранены',
 
     /*
@@ -1272,76 +1272,76 @@ return [
       |   Notification Settings Pages
       |------------------------------------------------
      */
-    'notification_settings'                       => 'Настройки уведомлений',
-    'delete_noti'                                 => 'Удалить прочитанные уведомления?',
-    'noti_msg1'                                   => 'Дни до удаления уведомлений в журнале',
-    'noti_msg2'                                   => 'Вы можете ввести количество дней, по истечению которых записи в журнале базы данных и записи истории уведомлений будут удалены.',
-    'del_all_read'                                => 'Удалить все прочитанное',
+    'notification_settings' => 'Настройки уведомлений',
+    'delete_noti' => 'Удалить прочитанные уведомления?',
+    'noti_msg1' => 'Дни до удаления уведомлений в журнале',
+    'noti_msg2' => 'Вы можете ввести количество дней, по истечению которых записи в журнале базы данных и записи истории уведомлений будут удалены.',
+    'del_all_read' => 'Удалить все прочитанное',
     'You_have_deleted_all_the_read_notifications' => 'Вы удалили все прочитанные уведомления',
-    'view_all_notifications'                      => 'Посмотреть все уведомления',
+    'view_all_notifications' => 'Посмотреть все уведомления',
     /*
       |------------------------------------------------
       |   Error Pages
       |------------------------------------------------
      */
-    'not_found'                                       => 'Не обнаружено',
-    'oops_page_not_found'                             => 'К сожалению! Страница не найдена',
+    'not_found' => 'Не обнаружено',
+    'oops_page_not_found' => 'К сожалению! Страница не найдена',
     'we_could_not_find_the_page_you_were_looking_for' => 'Мы не смогли найти страницу, которую вы искали',
-    'internal_server_error'                           => 'Внутренняя ошибка сервера',
-    'be_right_back'                                   => 'Возвращайтесь скорее',
-    'sorry'                                           => 'Сожалеем',
-    'we_are_working_on_it'                            => 'Мы работаем над этим',
-    'category'                                        => 'Категория',
-    'addcategory'                                     => 'Добавить категорию',
-    'allcategory'                                     => 'Все категории',
-    'article'                                         => 'Статья',
-    'articles'                                        => 'Статьи',
-    'addarticle'                                      => 'Добавить статью',
-    'allarticle'                                      => 'Все статьи',
-    'pages'                                           => 'Страница',
-    'addpages'                                        => 'Создать страницу',
-    'allpages'                                        => 'Все страницы',
-    'widgets'                                         => 'Виджеты',
-    'widget-settings'                                 => 'Настройки виджета',
-    'footer1'                                         => 'Нижний колонтитул 1',
-    'footer2'                                         => 'Нижний колонтитул 2',
-    'footer3'                                         => 'Нижний колонтитул 3',
-    'footer4'                                         => 'Нижний колонтитул 4',
-    'sidewidget1'                                     => 'Боковой виджет 1',
-    'sidewidget2'                                     => 'Боковой виджет 2',
-    'comments'                                        => 'Комментарии',
-    'comments-list'                                   => 'Список комментариев',
-    'settings'                                        => 'Настройки',
-    'parent'                                          => 'Родитель',
-    'description'                                     => 'Описание',
-    'enter_the_description'                           => 'Ввести описание',
-    'publish'                                         => 'Опубликовать',
-    'publish_immediately'                             => 'Опубликуйте немедленно',
-    'published'                                       => 'Опубликовано',
-    'draft'                                           => 'Проект',
-    'create_a_category'                               => 'Создать категорию',
-    'add'                                             => 'Добавить',
-    'social'                                          => 'Social',
-    'social-widget-settings'                          => 'Social настройки виджета',
-    'comment'                                         => 'Комментарий',
-    'not_published'                                   => 'Не опубликовано',
-    'numberofelementstodisplay'                       => 'Количество элементов для отображения',
+    'internal_server_error' => 'Внутренняя ошибка сервера',
+    'be_right_back' => 'Возвращайтесь скорее',
+    'sorry' => 'Сожалеем',
+    'we_are_working_on_it' => 'Мы работаем над этим',
+    'category' => 'Категория',
+    'addcategory' => 'Добавить категорию',
+    'allcategory' => 'Все категории',
+    'article' => 'Статья',
+    'articles' => 'Статьи',
+    'addarticle' => 'Добавить статью',
+    'allarticle' => 'Все статьи',
+    'pages' => 'Страница',
+    'addpages' => 'Создать страницу',
+    'allpages' => 'Все страницы',
+    'widgets' => 'Виджеты',
+    'widget-settings' => 'Настройки виджета',
+    'footer1' => 'Нижний колонтитул 1',
+    'footer2' => 'Нижний колонтитул 2',
+    'footer3' => 'Нижний колонтитул 3',
+    'footer4' => 'Нижний колонтитул 4',
+    'sidewidget1' => 'Боковой виджет 1',
+    'sidewidget2' => 'Боковой виджет 2',
+    'comments' => 'Комментарии',
+    'comments-list' => 'Список комментариев',
+    'settings' => 'Настройки',
+    'parent' => 'Родитель',
+    'description' => 'Описание',
+    'enter_the_description' => 'Ввести описание',
+    'publish' => 'Опубликовать',
+    'publish_immediately' => 'Опубликуйте немедленно',
+    'published' => 'Опубликовано',
+    'draft' => 'Проект',
+    'create_a_category' => 'Создать категорию',
+    'add' => 'Добавить',
+    'social' => 'Social',
+    'social-widget-settings' => 'Social настройки виджета',
+    'comment' => 'Комментарий',
+    'not_published' => 'Не опубликовано',
+    'numberofelementstodisplay' => 'Количество элементов для отображения',
     //======================================
-    'language'                                                                 => 'Язык',
-    'save'                                                                     => 'Сохранить',
-    'create'                                                                   => 'Создать',
-    'dateformat'                                                               => 'Формат даты',
-    'slug'                                                                     => 'Slug',
-    'read_more'                                                                => 'Подробнее',
-    'view_all'                                                                 => 'Смотреть все',
-    'categories'                                                               => 'Категории',
-    'need_more_support'                                                        => 'Нужна дополнительная поддержка',
+    'language' => 'Язык',
+    'save' => 'Сохранить',
+    'create' => 'Создать',
+    'dateformat' => 'Формат даты',
+    'slug' => 'Slug',
+    'read_more' => 'Подробнее',
+    'view_all' => 'Смотреть все',
+    'categories' => 'Категории',
+    'need_more_support' => 'Нужна дополнительная поддержка',
     'if_you_did_not_find_an_answer_please_raise_a_ticket_describing_the_issue' => 'Если вы не нашли ответ, пожалуйста, создайте заявку с описанием проблемы',
-    'have_a_question?_type_your_search_term_here'                              => 'Есть вопрос? Введите поисковый запрос здесь ...',
-    'search'                                                                   => 'Поиск',
-    'frequently_asked_questions'                                               => 'Часто задаваемые вопросы (FAQ)',
-    'leave_a_reply'                                                            => 'Оставьте ответ',
-    'post_message'                                                             => 'Отправить сообщение',
+    'have_a_question?_type_your_search_term_here' => 'Есть вопрос? Введите поисковый запрос здесь ...',
+    'search' => 'Поиск',
+    'frequently_asked_questions' => 'Часто задаваемые вопросы (FAQ)',
+    'leave_a_reply' => 'Оставьте ответ',
+    'post_message' => 'Отправить сообщение',
     /*
       |--------------------------------------------------------------------------------------
       |  Client Panel [English(en)]
@@ -1351,44 +1351,44 @@ return [
       | customize your views to better match your application.
       |
      */
-    'home'                                                                             => 'Главная',
-    'submit_a_ticket'                                                                  => 'Отправить заявку',
-    'my_profile'                                                                       => 'Мой профиль',
-    'log_out'                                                                          => 'Выйти',
-    'forgot_password'                                                                  => 'Забыли пароль',
-    'create_account'                                                                   => 'Создать учетную запись',
-    'you_are_here'                                                                     => 'Вы здесь',
-    'have_a_ticket'                                                                    => 'Есть заявка',
-    'check_ticket_status'                                                              => 'Проверить состояние заявки',
-    'choose_a_help_topic'                                                              => 'Выбрать раздел помощи',
-    'ticket_status'                                                                    => 'Статус заявки',
-    'post_comment'                                                                     => 'Отправить комментарий',
-    'plugin'                                                                           => 'Плагин',
-    'edit_profile'                                                                     => 'Редактировать профиль',
-    'Send'                                                                             => 'ОТПРАВИТЬ',
-    'no_article'                                                                       => 'Нет статьи',
-    'profile_settings'                                                                 => 'Настройки профиля',
-    'please_fill_all_required_feilds'                                                  => 'Пожалуйста заполните все обязательные поля.',
-    'successfully_replied'                                                             => 'Успешно ответил',
-    'please_fill_some_data'                                                            => 'Пожалуйста заполните некоторые данные!',
-    'profile_updated_sucessfully'                                                      => 'Профиль успешно обновлен',
-    'password_updated_sucessfully'                                                     => 'Пароль успешно обновлен',
-    'password_was_not_updated_incorrect_old_password'                                  => 'Пароль не был обновлен. Неверный старый пароль',
-    'there_is_no_such_ticket_number'                                                   => 'Нет такого номера заявки',
-    "email_didn't_match_with_ticket_number"                                            => 'Email не совпадает с номером заявки',
-    'we_have_sent_you_a_link_by_email_please_click_on_that_link_to_view_ticket'        => 'Мы отправили вам ссылку по email. Пожалуйста, нажмите на эту ссылку, чтобы посмотреть заявку',
-    'no_records_on_publish_time'                                                       => 'Нет записей о времени публикации',
-    'your_details_send_to_system'                                                      => 'Ваши данные отправлены в систему',
-    'your_details_can_not_send_to_system'                                              => 'Ваши данные не могут быть отправлены в систему',
-    'your_comment_posted'                                                              => 'Ваш комментарий размещен',
-    'sorry_not_processed'                                                              => 'Извините, не обработано',
-    'profile_updated_sucessfully'                                                      => 'Профиль успешно обновлен',
-    'password_was_not_updated'                                                         => 'Пароль не был обновлен',
+    'home' => 'Главная',
+    'submit_a_ticket' => 'Отправить заявку',
+    'my_profile' => 'Мой профиль',
+    'log_out' => 'Выйти',
+    'forgot_password' => 'Забыли пароль',
+    'create_account' => 'Создать учетную запись',
+    'you_are_here' => 'Вы здесь',
+    'have_a_ticket' => 'Есть заявка',
+    'check_ticket_status' => 'Проверить состояние заявки',
+    'choose_a_help_topic' => 'Выбрать раздел помощи',
+    'ticket_status' => 'Статус заявки',
+    'post_comment' => 'Отправить комментарий',
+    'plugin' => 'Плагин',
+    'edit_profile' => 'Редактировать профиль',
+    'Send' => 'ОТПРАВИТЬ',
+    'no_article' => 'Нет статьи',
+    'profile_settings' => 'Настройки профиля',
+    'please_fill_all_required_feilds' => 'Пожалуйста заполните все обязательные поля.',
+    'successfully_replied' => 'Успешно ответил',
+    'please_fill_some_data' => 'Пожалуйста заполните некоторые данные!',
+    'profile_updated_sucessfully' => 'Профиль успешно обновлен',
+    'password_updated_sucessfully' => 'Пароль успешно обновлен',
+    'password_was_not_updated_incorrect_old_password' => 'Пароль не был обновлен. Неверный старый пароль',
+    'there_is_no_such_ticket_number' => 'Нет такого номера заявки',
+    "email_didn't_match_with_ticket_number" => 'Email не совпадает с номером заявки',
+    'we_have_sent_you_a_link_by_email_please_click_on_that_link_to_view_ticket' => 'Мы отправили вам ссылку по email. Пожалуйста, нажмите на эту ссылку, чтобы посмотреть заявку',
+    'no_records_on_publish_time' => 'Нет записей о времени публикации',
+    'your_details_send_to_system' => 'Ваши данные отправлены в систему',
+    'your_details_can_not_send_to_system' => 'Ваши данные не могут быть отправлены в систему',
+    'your_comment_posted' => 'Ваш комментарий размещен',
+    'sorry_not_processed' => 'Извините, не обработано',
+    'profile_updated_sucessfully' => 'Профиль успешно обновлен',
+    'password_was_not_updated' => 'Пароль не был обновлен',
     'sorry_your_ticket_token_has_expired_please_try_to_resend_the_ticket_link_request' => 'Извините, срок действия вашей заявки истек! Пожалуйста, попробуйте повторно запросить на ссылку на заявку.',
-    'sorry_you_are_not_allowed_token_expired'                                          => 'Извините, вам не разрешено. Срок действия токена истек!',
-    'thank_you_for_your_rating'                                                        => 'Спасибо за вашу оценку!',
-    'your_ticket_has_been'                                                             => 'Ваша заявка была',
-    'failed_to_send_email_contact_administrator'                                       => 'Не удалось отправить email. Пожалуйста, свяжитесь с системным администратором',
+    'sorry_you_are_not_allowed_token_expired' => 'Извините, вам не разрешено. Срок действия токена истек!',
+    'thank_you_for_your_rating' => 'Спасибо за вашу оценку!',
+    'your_ticket_has_been' => 'Ваша заявка была',
+    'failed_to_send_email_contact_administrator' => 'Не удалось отправить email. Пожалуйста, свяжитесь с системным администратором',
     /*
      * |---------------------------------------------------------------------------------------
      * |API settings
@@ -1397,134 +1397,134 @@ return [
      * |
      * |
      */
-    'webhooks'                         => 'Webhooks',
+    'webhooks' => 'Webhooks',
     'enter_url_to_send_ticket_details' => 'Введите URL для отправки информации о заявке',
-    'api'                              => 'API',
-    'api_key'                          => 'API ключ',
-    'api_key_mandatory'                => 'API обязательный ключ',
-    'api_configurations'               => 'API конфигурации',
-    'generate_key'                     => 'Создать ключ',
-    'api_settings'                     => 'API настройки',
+    'api' => 'API',
+    'api_key' => 'API ключ',
+    'api_key_mandatory' => 'API обязательный ключ',
+    'api_configurations' => 'API конфигурации',
+    'generate_key' => 'Создать ключ',
+    'api_settings' => 'API настройки',
     /*
      * -----------------------------------------------------------------------------
      * Error log and debugging settings
      * --------------------------------------------------------------------------
      *
      */
-    'error-debug'                        => 'Журнал ошибок и отладка',
-    'debug-options'                      => 'Параметры отладки',
-    'view-logs'                          => 'Просмотр журнала ошибок',
-    'not-authorised-error-debug'         => 'Вы не авторизованы для доступа к URL',
-    'error-debug-settings'               => 'Настройки ошибок и отладки',
-    'debugging'                          => 'Режим отладки',
-    'bugsnag-debugging'                  => 'Отправляйте отчеты о сбоях приложений, чтобы помочь Ladybird улучшить Faveo',
+    'error-debug' => 'Журнал ошибок и отладка',
+    'debug-options' => 'Параметры отладки',
+    'view-logs' => 'Просмотр журнала ошибок',
+    'not-authorised-error-debug' => 'Вы не авторизованы для доступа к URL',
+    'error-debug-settings' => 'Настройки ошибок и отладки',
+    'debugging' => 'Режим отладки',
+    'bugsnag-debugging' => 'Отправляйте отчеты о сбоях приложений, чтобы помочь Ladybird улучшить Faveo',
     'error-debug-settings-saved-message' => 'Настройки отладки и ошибок были успешно сохранены',
     'error-debug-settings-error-message' => 'Вы не внесли никаких изменений в настройки.',
-    'error-logs'                         => 'Журнал ошибок',
+    'error-logs' => 'Журнал ошибок',
     /* ---------------------------------------------------------------------------------------
      * Latest update 16-06-2016
      * -----------------------------------------------------------------------------------
      */
     'that_email_is not_available_in_this_system' => 'Эта электронная почта не доступна в этой системе',
-    'use_subject'                                => 'Использовать тему',
-    'reopen'                                     => 'Переоткрыть',
-    'invalid_attempt'                            => 'Неверная попытка',
+    'use_subject' => 'Использовать тему',
+    'reopen' => 'Переоткрыть',
+    'invalid_attempt' => 'Неверная попытка',
     /* ---------------------------------------------------------------------------------------
      * Latest update 27-07-2016
      * -----------------------------------------------------------------------------------
      */
-    'queue'  => 'Очередь',
+    'queue' => 'Очередь',
     'queues' => 'Очереди',
     /*     * -------------------------------------------------------------------------------------------------
      * OTP  messages body to send to user while registering, resetting passwords
      * --------------------------------------------------------------------------------------------------
      */
-    'hello'                   => 'Привет',
-    'reset-link-msg'          => ",\r\nСсылка для сброса пароля.\r\n",
-    'otp-for-your'            => ",\r\nOTP код для вашего",
+    'hello' => 'Привет',
+    'reset-link-msg' => ",\r\nСсылка для сброса пароля.\r\n",
+    'otp-for-your' => ",\r\nOTP код для вашего",
     'account-verification-is' => 'подтверждение аккаунта',
-    'extra-text'              => ".\r\nВы можете войти в систему, чтобы подтвердить свою учетную запись с помощью OTP кода или нажав на ссылку, которую мы отправили на ваш email адрес.",
-    'otp-not-sent'            => 'Мы столкнулись с проблемой при отправке OTP кода, пожалуйста попробуйте через некоторое время.',
+    'extra-text' => ".\r\nВы можете войти в систему, чтобы подтвердить свою учетную запись с помощью OTP кода или нажав на ссылку, которую мы отправили на ваш email адрес.",
+    'otp-not-sent' => 'Мы столкнулись с проблемой при отправке OTP кода, пожалуйста попробуйте через некоторое время.',
     /*     * -------------------------------------------------------------------------------------------
      * Ticket number settings 03-08-2016
      * ------------------------------------------------------------------------------------------
      */
-    'format'               => 'Формат',
+    'format' => 'Формат',
     'ticket-number-format' => 'Этот параметр используется для генерации номеров заявок. Используйте знаки хеша (`#`), где должны быть размещены цифры и знак доллара (‘$’), где должны быть размещены символы. Любой другой текст в числовом формате будет сохранен без изменений. ',
-    'ticket-number-type'   => 'Выберите последовательность, из которой можно получить новые номера заявок. Система имеет "инкрементную" последовательность и "случайную" последовательность по умолчанию',
+    'ticket-number-type' => 'Выберите последовательность, из которой можно получить новые номера заявок. Система имеет "инкрементную" последовательность и "случайную" последовательность по умолчанию',
     /*     * ----------------------------------------------------------------------------------------------------
      * Social media integration
      * ---------------------------------------------------------------------------------------------------------
      */
-    'client_id'     => 'ID клиента',
+    'client_id' => 'ID клиента',
     'client_secret' => 'Секрет клиента',
-    'redirect'      => 'URL перенаправления',
-    'details'       => 'Подробности',
-    'social-media'  => 'Социальные медиа',
+    'redirect' => 'URL перенаправления',
+    'details' => 'Подробности',
+    'social-media' => 'Социальные медиа',
     /*     * ----------------------------------------------------------------------------------------------
      * Report
      * ----------------------------------------------------------------------------------------------
      */
-    'report'              => 'Отчет',
-    'Report'              => 'ОТЧЕТ',
-    'start_date'          => 'Дата начала',
-    'end_date'            => 'Дата окончания',
-    'select'              => 'Выбрать',
-    'generate'            => 'Сгенерировать',
-    'day'                 => 'День',
-    'week'                => 'Неделя',
-    'month'               => 'Месяц',
+    'report' => 'Отчет',
+    'Report' => 'ОТЧЕТ',
+    'start_date' => 'Дата начала',
+    'end_date' => 'Дата окончания',
+    'select' => 'Выбрать',
+    'generate' => 'Сгенерировать',
+    'day' => 'День',
+    'week' => 'Неделя',
+    'month' => 'Месяц',
     'Currnet_In_Progress' => 'Выполняется',
-    'Total_Created'       => 'ВСЕГО СОЗДАНО',
-    'Total_Reopened'      => 'ВСЕГО ОТКРЫТО',
-    'Total_Closed'        => 'ВСЕГО ЗАКРЫТО',
-    'tabular'             => 'Табличный',
-    'reopened'            => 'Переоткрыто',
+    'Total_Created' => 'ВСЕГО СОЗДАНО',
+    'Total_Reopened' => 'ВСЕГО ОТКРЫТО',
+    'Total_Closed' => 'ВСЕГО ЗАКРЫТО',
+    'tabular' => 'Табличный',
+    'reopened' => 'Переоткрыто',
     /* ---------------------------------------------------------------------------------------
      * Ticket Priority
      * -----------------------------------------------------------------------------------
      */
-    'ticket_priority'                                           => 'Приоритет заявки',
-    'priority'                                                  => 'Приоритет',
-    'priority_desc'                                             => 'Приоритетное описание',
-    'priority_urgency'                                          => 'Срочность приоритета',
-    'priority_id'                                               => 'ID приоритета',
-    'priority_color'                                            => 'Приоритетный цвет',
-    'ispublic'                                                  => 'Публично',
-    'is_default'                                                => 'По умолчанию',
-    'create_ticket_priority'                                    => 'Создать приоритет для заявки',
-    'agent_notes'                                               => 'Применчания агента',
-    'select_priority'                                           => 'Выберите приоритет',
-    'normal'                                                    => 'Нормальный',
-    'ispublic'                                                  => 'Публично',
-    'make-default-priority'                                     => 'Сделать приоритет по умолчанию',
-    'priority_successfully_created'                             => 'Приоритет успешно создан',
-    'priority_successfully_updated'                             => 'Приоритет успешно обновлен',
-    'delete_successfully'                                       => 'Успешно удалено',
-    'user_priority_status'                                      => 'Статус приоритета пользователя',
-    'current'                                                   => 'Текущий:',
+    'ticket_priority' => 'Приоритет заявки',
+    'priority' => 'Приоритет',
+    'priority_desc' => 'Приоритетное описание',
+    'priority_urgency' => 'Срочность приоритета',
+    'priority_id' => 'ID приоритета',
+    'priority_color' => 'Приоритетный цвет',
+    'ispublic' => 'Публично',
+    'is_default' => 'По умолчанию',
+    'create_ticket_priority' => 'Создать приоритет для заявки',
+    'agent_notes' => 'Применчания агента',
+    'select_priority' => 'Выберите приоритет',
+    'normal' => 'Нормальный',
+    'ispublic' => 'Публично',
+    'make-default-priority' => 'Сделать приоритет по умолчанию',
+    'priority_successfully_created' => 'Приоритет успешно создан',
+    'priority_successfully_updated' => 'Приоритет успешно обновлен',
+    'delete_successfully' => 'Успешно удалено',
+    'user_priority_status' => 'Статус приоритета пользователя',
+    'current' => 'Текущий:',
     'active_user_can_select_the_priority_while_creating_ticket' => 'Активный пользователь может выбрать приоритет при создании заявки',
 
     /* --------------------------------------------------------------------------------------------
      * Approval Updated
      * --------------------------------------------------------------------------------------------
      */
-    'approval'             => 'Одобрено',
-    'approval_tickets'     => 'Одобренные заявки',
-    'approve'              => 'Одобрить',
-    'approval_request'     => 'Запросить одобрение',
+    'approval' => 'Одобрено',
+    'approval_tickets' => 'Одобренные заявки',
+    'approve' => 'Одобрить',
+    'approval_request' => 'Запросить одобрение',
     'approvel_ticket_list' => 'Список одобренных заявок',
 
-    'approval_settings'                      => 'Настройки одобрения',
-    'close_all_ticket_for_approval'          => 'Закрыть заявки ожидающие одобрения',
+    'approval_settings' => 'Настройки одобрения',
+    'close_all_ticket_for_approval' => 'Закрыть заявки ожидающие одобрения',
     'approval_settings-created-successfully' => 'Настройки одобрения созданы успешно',
 
     /* --------------------------------------------------------------------------------------------
      * Followup Updated
      * --------------------------------------------------------------------------------------------
      */
-    'followup'              => 'Подписаться',
-    'followup_tickets'      => 'Завяки по подписке',
+    'followup' => 'Подписаться',
+    'followup_tickets' => 'Завяки по подписке',
     'followup_Notification' => 'Уведомления по подписке',
 
     /*
@@ -1537,118 +1537,118 @@ return [
      * User Module
      * --------------------------------------------------------------------------------------------
      */
-    'agent_report'                                                 => 'Отчет агента',
-    'assign_tickets'                                               => 'Назначить заявки',
-    'delete_agent'                                                 => 'Удалить агента',
-    'delete_user'                                                  => 'Удалить пользователя',
-    'confirm_deletion'                                             => 'Подтвердить удаление',
-    'delete_all_content'                                           => 'Удалить весь контент',
-    'agent_profile'                                                => 'Профиль агента',
-    'change_role_to_admin'                                         => 'Изменить роль на администратора',
-    'change_role_to_user'                                          => 'Изменить роль на пользователя',
-    'change_role_to_agent'                                         => 'Изменить роль на агента',
-    'change_password'                                              => 'Изменить пароль',
-    'role_change'                                                  => 'Изменение роль',
-    'password_generator'                                           => 'Генератор паролей',
-    'depertment'                                                   => 'Отдел',
-    'duetoday'                                                     => 'Сегодня',
-    'today-due_tickets'                                            => 'Сегодняшние заявки',
-    'password_change_successfully'                                 => 'Пароль успешно изменен',
-    'role_change_successfully'                                     => 'Роль успешно изменена',
-    'user_delete_successfully'                                     => 'Пользователь успешно удален',
-    'agent_delete_successfully'                                    => 'Агент успешно удален',
-    'select_another_agent'                                         => 'Выберите другого агента',
+    'agent_report' => 'Отчет агента',
+    'assign_tickets' => 'Назначить заявки',
+    'delete_agent' => 'Удалить агента',
+    'delete_user' => 'Удалить пользователя',
+    'confirm_deletion' => 'Подтвердить удаление',
+    'delete_all_content' => 'Удалить весь контент',
+    'agent_profile' => 'Профиль агента',
+    'change_role_to_admin' => 'Изменить роль на администратора',
+    'change_role_to_user' => 'Изменить роль на пользователя',
+    'change_role_to_agent' => 'Изменить роль на агента',
+    'change_password' => 'Изменить пароль',
+    'role_change' => 'Изменение роль',
+    'password_generator' => 'Генератор паролей',
+    'depertment' => 'Отдел',
+    'duetoday' => 'Сегодня',
+    'today-due_tickets' => 'Сегодняшние заявки',
+    'password_change_successfully' => 'Пароль успешно изменен',
+    'role_change_successfully' => 'Роль успешно изменена',
+    'user_delete_successfully' => 'Пользователь успешно удален',
+    'agent_delete_successfully' => 'Агент успешно удален',
+    'select_another_agent' => 'Выберите другого агента',
     'agent_delete_successfully_and_ticket_assign_to_another_agent' => 'Агент успешно удален, а заявка назначена другому агенту',
-    'deleted_user'                                                 => 'Удаленный пользователь',
-    'deleted_user_directory'                                       => 'Удаленный каталог пользователей',
-    'restore'                                                      => 'Восстановить',
-    'user_restore_successfully'                                    => 'Пользователь успешно восстановлен',
+    'deleted_user' => 'Удаленный пользователь',
+    'deleted_user_directory' => 'Удаленный каталог пользователей',
+    'restore' => 'Восстановить',
+    'user_restore_successfully' => 'Пользователь успешно восстановлен',
 
     /*** updates 28-11-2016***/
     'apply' => 'Apply',
 
     /* updates 2-12-2016 **/
-    'sort-by'                      => 'Сортировать по',
-    'created-at'                   => 'Создано',
-    'or'                           => 'ИЛИ',
-    'activate'                     => 'Активировать',
-    'system-email-not-configured'  => 'Система не может отправлять электронные письма пользователям, поскольку она не настроена для отправки исходящих сообщений. Пожалуйста, свяжитесь и сообщите администратору системы.',
-    'assign-ticket'                => 'Назначить заявки',
-    'can-not-inactive-group'       => 'Невозможно сделать группу неактивной, поскольку в ней есть агенты. Пожалуйста, назначьте агентов в другую группу и попробуйте снова.',
+    'sort-by' => 'Сортировать по',
+    'created-at' => 'Создано',
+    'or' => 'ИЛИ',
+    'activate' => 'Активировать',
+    'system-email-not-configured' => 'Система не может отправлять электронные письма пользователям, поскольку она не настроена для отправки исходящих сообщений. Пожалуйста, свяжитесь и сообщите администратору системы.',
+    'assign-ticket' => 'Назначить заявки',
+    'can-not-inactive-group' => 'Невозможно сделать группу неактивной, поскольку в ней есть агенты. Пожалуйста, назначьте агентов в другую группу и попробуйте снова.',
     'internal-note-has-been-added' => 'Внутренняя заметка добавлена в заявку',
-    'active-users'                 => 'Активные пользователи',
-    'deleted-users'                => 'Удаленные пользователи',
-    'view-option'                  => 'Посмотреть опции',
-    'accoutn-not-verified'         => 'Аккаунт пользователя не подтвержден',
-    'enabled'                      => 'Включено',
-    'disabled'                     => 'Отключено',
-    'user-account-is-deleted'      => 'Учетная запись пользователя была удалена.',
-    'restore-user'                 => 'Восстановить учетную запись пользователя',
-    'delete-account-caution-info'  => 'Обратите внимание, что в этой учетной записи все еще могут быть открытые заявки в системе.',
-    'reply-can-not-be-empty'       => 'Ответ не может быть пустым. Пожалуйста, введите ответ.',
+    'active-users' => 'Активные пользователи',
+    'deleted-users' => 'Удаленные пользователи',
+    'view-option' => 'Посмотреть опции',
+    'accoutn-not-verified' => 'Аккаунт пользователя не подтвержден',
+    'enabled' => 'Включено',
+    'disabled' => 'Отключено',
+    'user-account-is-deleted' => 'Учетная запись пользователя была удалена.',
+    'restore-user' => 'Восстановить учетную запись пользователя',
+    'delete-account-caution-info' => 'Обратите внимание, что в этой учетной записи все еще могут быть открытые заявки в системе.',
+    'reply-can-not-be-empty' => 'Ответ не может быть пустым. Пожалуйста, введите ответ.',
 
     //update 18-12-2016
     'account-created-contact-admin-as-we-were-not-able-to-send-opt' => 'Ваша учетная запись была успешно создана. Пожалуйста, свяжитесь с администратором для активации учетной записи, так как мы не смогли отправить вам OTP код.',
     //update 19-12-2016
-    'only-agents'    => 'Агенты пользователей',
-    'only-users'     => 'Клиенты пользователей',
-    'banned-users'   => 'Забаненные пользователи',
+    'only-agents' => 'Агенты пользователей',
+    'only-users' => 'Клиенты пользователей',
+    'banned-users' => 'Забаненные пользователи',
     'inactive-users' => 'Неактивные пользователи',
-    'all-users'      => 'Все пользователи',
+    'all-users' => 'Все пользователи',
     //update 21-12-2016
     'selected-user-is-already-the-owner' => 'Выбранный пользователь уже является владельцем заявки.',
     //updated 15-5-2017
     'session-expired' => 'Сессия истекла или недействительна, пожалуйста, попробуйте еще раз.',
 
     //update since v1.10
-    'your_helpdesk_is_ready'                       => 'Ваша служба поддержки готова!',
-    'all_right_sparky_you_have_made_it'            => 'Все хорошо! Вы сделали это через установку.',
-    'next_step'                                    => 'Следующий шаг',
-    'login_to_faveo'                               => 'Войти в Faveo',
-    'learn_more'                                   => 'Узнать больше',
-    'video_walk_through'                           => 'Видео инструкция',
-    'email_support'                                => 'Поддержка по email',
-    'not-answered'                                 => 'Не отвечено',
-    'default-fallback'                             => 'Резервный язык',
-    'system-language'                              => 'Язык системы по умолчанию',
-    'set_as_sys_lang'                              => 'Использовать по умолчанию',
-    'filtered-results'                             => 'Отфильтрованные результаты',
-    'methon_not_allowed'                           => 'Метод не разрешен',
-    'confirm-to-proceed'                           => 'Вы уверены?',
-    'change-ticket-status-to'                      => 'Изменить статус заявки на ',
-    'your-ticket-status-changed'                   => 'Статус вашей заявки был изменен.',
-    'reload-be-patient-message'                    => 'Пожалуйста, будьте терпеливы, мы перезагружаем страницу.',
-    'status-changed-successfully'                  => 'Статус успешно изменен.',
+    'your_helpdesk_is_ready' => 'Ваша служба поддержки готова!',
+    'all_right_sparky_you_have_made_it' => 'Все хорошо! Вы сделали это через установку.',
+    'next_step' => 'Следующий шаг',
+    'login_to_faveo' => 'Войти в Faveo',
+    'learn_more' => 'Узнать больше',
+    'video_walk_through' => 'Видео инструкция',
+    'email_support' => 'Поддержка по email',
+    'not-answered' => 'Не отвечено',
+    'default-fallback' => 'Резервный язык',
+    'system-language' => 'Язык системы по умолчанию',
+    'set_as_sys_lang' => 'Использовать по умолчанию',
+    'filtered-results' => 'Отфильтрованные результаты',
+    'methon_not_allowed' => 'Метод не разрешен',
+    'confirm-to-proceed' => 'Вы уверены?',
+    'change-ticket-status-to' => 'Изменить статус заявки на ',
+    'your-ticket-status-changed' => 'Статус вашей заявки был изменен.',
+    'reload-be-patient-message' => 'Пожалуйста, будьте терпеливы, мы перезагружаем страницу.',
+    'status-changed-successfully' => 'Статус успешно изменен.',
     'system-outgoing-incoming-mail-not-configured' => 'Вы не настроили системную почту. Faveo не может получать заявки по почте или отправлять почту пользователям без настройки.',
-    'confihure-the-mail-now'                       => 'Нажмите здесь, чтобы настроить почту.',
-    'system-mail-not-configured-agent-message'     => 'Параметры входящей и исходящей электронной почты системы не настроены. Пожалуйста, свяжитесь с вашим системным администратором и сообщите о проблеме.',
-    'ticket-assigned-successfully'                 => 'Выбранные заявки были успешно назначены.',
-    'canned_response_deleted'                      => 'Canned ответ успешно удален',
-    'no-dummy-data'                                => 'Ваша система запущена, мы не смогли найти тестовые данные, установленные в ней.',
-    'dummy_data_installation_message'              => 'Вы используете Faveo с тестовыми данными, которые следует использовать только для тестирования. Система не будет получать или отправлять почту, поскольку тестовые данные имеют минимальные настройки конфигурации. Мы рекомендуем не подавать никаких живых данных в систему, пока вы не протестируете ее. По завершении тестирования удалите все фиктивные данные и настройте параметры системы, чтобы начать работу.',
-    'clear-dummy-data-agent-message'               => 'Ваша система Faveo была установлена с тестовыми данными, которые следует использовать только для тестирования. Ваша система не будет получать или отправлять почту, поскольку тестовые данные имеют минимальные настройки конфигурации. Мы рекомендуем не подавать никаких живых данных в систему, пока вы не протестируете ее. По завершении тестирования обратитесь к системному администратору, чтобы очистить фиктивные данные и настроить параметры системы.',
-    'clear-dummy-data'                             => 'чтобы очистить тестовые данные.',
-    'delete_dummy_data'                            => 'Удалить тестовые данные',
-    'plugin-with-dummy-data-error-message'         => 'Вы установили Faveo с тестовыми данными для тестирования. Плагины могут использоваться только в режиме реальной production системы. Если вы закончили тестирование удалите фиктивные данные и начните использовать Faveo в production режиме.',
-    'clean-data-box-title'                         => 'Очистка тестовых данных выполнит следующие действия',
-    'clean-dummy-ticket-conversation'              => 'Удаление всех тестовых заявок и диалогов в них.',
-    'clean-dummy-notification'                     => 'Удаление всех тестовых уведомлений.',
-    'clean-dummy-users'                            => 'Удаление всех тестовых пользователей и их данные.',
-    'clean-other-data'                             => 'Удаление отделов, команд, ярлыков, тэгов и т.д.',
-    'clean-user-created-data'                      => 'Удаление всех данных, созданных в процессе тестирования с фиктивными данными.',
-    'clean-data-btn'                               => 'Очистить данные',
-    'clean-confirm'                                => 'Да Я хочу очистить фиктивные данные',
-    'do-not-refresh'                               => '(Пожалуйста, не используйте кнопку «Обновить» или «Назад» в браузере)',
-    'cleaning-in-progress'                         => 'Идет очистка, пожалуйста, подождите, пока мы очищаем базу данных',
-    'cleaning-database'                            => 'Очистка фиктивных данных из базы данных.',
-    'native-name'                                  => 'Оригинальное название',
-    'choose'                                       => 'Выберите',
-    'going-overdue-today'                          => 'Заявка будет просрочена сегодня.',
-    'ticket_has_attachments'                       => 'Заявка содержит вложения',
-    'is_overdue'                                   => 'Заявка помечен как просроченный',
-    'ticket_has_collaborator'                      => 'Заявка имеет соисполнитель(и)',
-    'ticket_created_source'                        => 'Заявка создана через :source',
-    'ticket-has-x-priority'                        => 'Приоритет заявки - :priority',
-    'clean-forever'                                => 'удалить навсегда',
-    'mail-sent-to-job-for-process'                 => 'Почта была отправлена на задание для обработки, она появится в вашем почтовом ящике после обработки выбранной службой очереди. Если вы не получаете почту, проверьте журнал на наличие ошибок или предупреждений.',
+    'confihure-the-mail-now' => 'Нажмите здесь, чтобы настроить почту.',
+    'system-mail-not-configured-agent-message' => 'Параметры входящей и исходящей электронной почты системы не настроены. Пожалуйста, свяжитесь с вашим системным администратором и сообщите о проблеме.',
+    'ticket-assigned-successfully' => 'Выбранные заявки были успешно назначены.',
+    'canned_response_deleted' => 'Canned ответ успешно удален',
+    'no-dummy-data' => 'Ваша система запущена, мы не смогли найти тестовые данные, установленные в ней.',
+    'dummy_data_installation_message' => 'Вы используете Faveo с тестовыми данными, которые следует использовать только для тестирования. Система не будет получать или отправлять почту, поскольку тестовые данные имеют минимальные настройки конфигурации. Мы рекомендуем не подавать никаких живых данных в систему, пока вы не протестируете ее. По завершении тестирования удалите все фиктивные данные и настройте параметры системы, чтобы начать работу.',
+    'clear-dummy-data-agent-message' => 'Ваша система Faveo была установлена с тестовыми данными, которые следует использовать только для тестирования. Ваша система не будет получать или отправлять почту, поскольку тестовые данные имеют минимальные настройки конфигурации. Мы рекомендуем не подавать никаких живых данных в систему, пока вы не протестируете ее. По завершении тестирования обратитесь к системному администратору, чтобы очистить фиктивные данные и настроить параметры системы.',
+    'clear-dummy-data' => 'чтобы очистить тестовые данные.',
+    'delete_dummy_data' => 'Удалить тестовые данные',
+    'plugin-with-dummy-data-error-message' => 'Вы установили Faveo с тестовыми данными для тестирования. Плагины могут использоваться только в режиме реальной production системы. Если вы закончили тестирование удалите фиктивные данные и начните использовать Faveo в production режиме.',
+    'clean-data-box-title' => 'Очистка тестовых данных выполнит следующие действия',
+    'clean-dummy-ticket-conversation' => 'Удаление всех тестовых заявок и диалогов в них.',
+    'clean-dummy-notification' => 'Удаление всех тестовых уведомлений.',
+    'clean-dummy-users' => 'Удаление всех тестовых пользователей и их данные.',
+    'clean-other-data' => 'Удаление отделов, команд, ярлыков, тэгов и т.д.',
+    'clean-user-created-data' => 'Удаление всех данных, созданных в процессе тестирования с фиктивными данными.',
+    'clean-data-btn' => 'Очистить данные',
+    'clean-confirm' => 'Да Я хочу очистить фиктивные данные',
+    'do-not-refresh' => '(Пожалуйста, не используйте кнопку «Обновить» или «Назад» в браузере)',
+    'cleaning-in-progress' => 'Идет очистка, пожалуйста, подождите, пока мы очищаем базу данных',
+    'cleaning-database' => 'Очистка фиктивных данных из базы данных.',
+    'native-name' => 'Оригинальное название',
+    'choose' => 'Выберите',
+    'going-overdue-today' => 'Заявка будет просрочена сегодня.',
+    'ticket_has_attachments' => 'Заявка содержит вложения',
+    'is_overdue' => 'Заявка помечен как просроченный',
+    'ticket_has_collaborator' => 'Заявка имеет соисполнитель(и)',
+    'ticket_created_source' => 'Заявка создана через :source',
+    'ticket-has-x-priority' => 'Приоритет заявки - :priority',
+    'clean-forever' => 'удалить навсегда',
+    'mail-sent-to-job-for-process' => 'Почта была отправлена на задание для обработки, она появится в вашем почтовом ящике после обработки выбранной службой очереди. Если вы не получаете почту, проверьте журнал на наличие ошибок или предупреждений.',
 ];
diff --git a/resources/lang/ru/message.php b/resources/lang/ru/message.php
index 57708b7d1..6e122e37e 100755
--- a/resources/lang/ru/message.php
+++ b/resources/lang/ru/message.php
@@ -2,6 +2,6 @@
 
 return [
     'success' => 'Успех',
-    'failed'  => 'Ошибка',
-    'alert'   => 'Тревога',
+    'failed' => 'Ошибка',
+    'alert' => 'Тревога',
 ];
diff --git a/resources/lang/ru/pagination.php b/resources/lang/ru/pagination.php
index 0686f28fe..d4f44d1ad 100644
--- a/resources/lang/ru/pagination.php
+++ b/resources/lang/ru/pagination.php
@@ -14,6 +14,6 @@ return [
     */
 
     'previous' => '&laquo; Предыдущая',
-    'next'     => 'Следующий &raquo;',
+    'next' => 'Следующий &raquo;',
 
 ];
diff --git a/resources/lang/ru/passwords.php b/resources/lang/ru/passwords.php
index 7489f6c05..9220b8816 100644
--- a/resources/lang/ru/passwords.php
+++ b/resources/lang/ru/passwords.php
@@ -14,9 +14,9 @@ return [
     */
 
     'password' => 'Пароль должен содержать не менее шести символов и соответствовать подтверждения.',
-    'user'     => 'Мы не можем найти пользователя с данным адресом электронной почты.',
-    'token'    => 'Этот пароль сбросить маркер недействителен.',
-    'sent'     => 'Мы по электронной почте Ваш пароль сбросить ссылку!',
-    'reset'    => 'Ваш пароль был сброшен!',
+    'user' => 'Мы не можем найти пользователя с данным адресом электронной почты.',
+    'token' => 'Этот пароль сбросить маркер недействителен.',
+    'sent' => 'Мы по электронной почте Ваш пароль сбросить ссылку!',
+    'reset' => 'Ваш пароль был сброшен!',
 
 ];
diff --git a/resources/lang/ru/table.php b/resources/lang/ru/table.php
index 10e3aeb2c..a41dc847e 100644
--- a/resources/lang/ru/table.php
+++ b/resources/lang/ru/table.php
@@ -13,14 +13,14 @@ return [
     |
     */
 
-    'filename'   => 'ISO CODE',
-    'language'   => 'Язык',
-    'Action'     => 'Действие',
-    'status'     => 'stature',
+    'filename' => 'ISO CODE',
+    'language' => 'Язык',
+    'Action' => 'Действие',
+    'status' => 'stature',
     'not-active' => 'Не Активный',
-    'active'     => 'Активный',
-    'hello'      => 'Привет',
-    'enable'     => 'Включен',
-    'disable'    => 'Выключен',
+    'active' => 'Активный',
+    'hello' => 'Привет',
+    'enable' => 'Включен',
+    'disable' => 'Выключен',
 
 ];
diff --git a/resources/lang/ru/validation.php b/resources/lang/ru/validation.php
index 266972716..b9a82a771 100755
--- a/resources/lang/ru/validation.php
+++ b/resources/lang/ru/validation.php
@@ -13,104 +13,104 @@ return [
     |
     */
 
-    'accepted'        => 'Вы должны принять :attribute.',
-    'active_url'      => 'Поле :attribute содержит недействительный URL.',
-    'after'           => 'В поле :attribute должна быть дата после :date.',
-    'after_or_equal'  => 'В поле :attribute должна быть дата после или равняться :date.',
-    'alpha'           => 'Поле :attribute может содержать только буквы.',
-    'alpha_dash'      => 'Поле :attribute может содержать только буквы, цифры, дефис и нижнее подчеркивание.',
-    'alpha_num'       => 'Поле :attribute может содержать только буквы и цифры.',
-    'array'           => 'Поле :attribute должно быть массивом.',
-    'before'          => 'В поле :attribute должна быть дата до :date.',
+    'accepted' => 'Вы должны принять :attribute.',
+    'active_url' => 'Поле :attribute содержит недействительный URL.',
+    'after' => 'В поле :attribute должна быть дата после :date.',
+    'after_or_equal' => 'В поле :attribute должна быть дата после или равняться :date.',
+    'alpha' => 'Поле :attribute может содержать только буквы.',
+    'alpha_dash' => 'Поле :attribute может содержать только буквы, цифры, дефис и нижнее подчеркивание.',
+    'alpha_num' => 'Поле :attribute может содержать только буквы и цифры.',
+    'array' => 'Поле :attribute должно быть массивом.',
+    'before' => 'В поле :attribute должна быть дата до :date.',
     'before_or_equal' => 'В поле :attribute должна быть дата до или равняться :date.',
-    'between'         => [
+    'between' => [
         'numeric' => 'Поле :attribute должно быть между :min и :max.',
-        'file'    => 'Размер файла в поле :attribute должен быть между :min и :max Килобайт(а).',
-        'string'  => 'Количество символов в поле :attribute должно быть между :min и :max.',
-        'array'   => 'Количество элементов в поле :attribute должно быть между :min и :max.',
+        'file' => 'Размер файла в поле :attribute должен быть между :min и :max Килобайт(а).',
+        'string' => 'Количество символов в поле :attribute должно быть между :min и :max.',
+        'array' => 'Количество элементов в поле :attribute должно быть между :min и :max.',
     ],
-    'boolean'        => 'Поле :attribute должно иметь значение логического типа.',
-    'confirmed'      => 'Поле :attribute не совпадает с подтверждением.',
-    'date'           => 'Поле :attribute не является датой.',
-    'date_equals'    => 'Поле :attribute должно быть датой равной :date.',
-    'date_format'    => 'Поле :attribute не соответствует формату :format.',
-    'different'      => 'Поля :attribute и :other должны различаться.',
-    'digits'         => 'Длина цифрового поля :attribute должна быть :digits.',
+    'boolean' => 'Поле :attribute должно иметь значение логического типа.',
+    'confirmed' => 'Поле :attribute не совпадает с подтверждением.',
+    'date' => 'Поле :attribute не является датой.',
+    'date_equals' => 'Поле :attribute должно быть датой равной :date.',
+    'date_format' => 'Поле :attribute не соответствует формату :format.',
+    'different' => 'Поля :attribute и :other должны различаться.',
+    'digits' => 'Длина цифрового поля :attribute должна быть :digits.',
     'digits_between' => 'Длина цифрового поля :attribute должна быть между :min и :max.',
-    'dimensions'     => 'Поле :attribute имеет недопустимые размеры изображения.',
-    'distinct'       => 'Поле :attribute содержит повторяющееся значение.',
-    'email'          => 'Поле :attribute должно быть действительным электронным адресом.',
-    'exists'         => 'Выбранное значение для :attribute некорректно.',
-    'file'           => 'Поле :attribute должно быть файлом.',
-    'filled'         => 'Поле :attribute обязательно для заполнения.',
-    'gt'             => [
+    'dimensions' => 'Поле :attribute имеет недопустимые размеры изображения.',
+    'distinct' => 'Поле :attribute содержит повторяющееся значение.',
+    'email' => 'Поле :attribute должно быть действительным электронным адресом.',
+    'exists' => 'Выбранное значение для :attribute некорректно.',
+    'file' => 'Поле :attribute должно быть файлом.',
+    'filled' => 'Поле :attribute обязательно для заполнения.',
+    'gt' => [
         'numeric' => 'Поле :attribute должно быть больше :value.',
-        'file'    => 'Размер файла в поле :attribute должен быть больше :value Килобайт(а).',
-        'string'  => 'Количество символов в поле :attribute должно быть больше :value.',
-        'array'   => 'Количество элементов в поле :attribute должно быть больше :value.',
+        'file' => 'Размер файла в поле :attribute должен быть больше :value Килобайт(а).',
+        'string' => 'Количество символов в поле :attribute должно быть больше :value.',
+        'array' => 'Количество элементов в поле :attribute должно быть больше :value.',
     ],
     'gte' => [
         'numeric' => 'Поле :attribute должно быть больше или равно :value.',
-        'file'    => 'Размер файла в поле :attribute должен быть больше или равен :value Килобайт(а).',
-        'string'  => 'Количество символов в поле :attribute должно быть больше или равно :value.',
-        'array'   => 'Количество элементов в поле :attribute должно быть больше или равно :value.',
+        'file' => 'Размер файла в поле :attribute должен быть больше или равен :value Килобайт(а).',
+        'string' => 'Количество символов в поле :attribute должно быть больше или равно :value.',
+        'array' => 'Количество элементов в поле :attribute должно быть больше или равно :value.',
     ],
-    'image'    => 'Поле :attribute должно быть изображением.',
-    'in'       => 'Выбранное значение для :attribute ошибочно.',
+    'image' => 'Поле :attribute должно быть изображением.',
+    'in' => 'Выбранное значение для :attribute ошибочно.',
     'in_array' => 'Поле :attribute не существует в :other.',
-    'integer'  => 'Поле :attribute должно быть целым числом.',
-    'ip'       => 'Поле :attribute должно быть действительным IP-адресом.',
-    'ipv4'     => 'Поле :attribute должно быть действительным IPv4-адресом.',
-    'ipv6'     => 'Поле :attribute должно быть действительным IPv6-адресом.',
-    'json'     => 'Поле :attribute должно быть JSON строкой.',
-    'lt'       => [
+    'integer' => 'Поле :attribute должно быть целым числом.',
+    'ip' => 'Поле :attribute должно быть действительным IP-адресом.',
+    'ipv4' => 'Поле :attribute должно быть действительным IPv4-адресом.',
+    'ipv6' => 'Поле :attribute должно быть действительным IPv6-адресом.',
+    'json' => 'Поле :attribute должно быть JSON строкой.',
+    'lt' => [
         'numeric' => 'Поле :attribute должно быть меньше :value.',
-        'file'    => 'Размер файла в поле :attribute должен быть меньше :value Килобайт(а).',
-        'string'  => 'Количество символов в поле :attribute должно быть меньше :value.',
-        'array'   => 'Количество элементов в поле :attribute должно быть меньше :value.',
+        'file' => 'Размер файла в поле :attribute должен быть меньше :value Килобайт(а).',
+        'string' => 'Количество символов в поле :attribute должно быть меньше :value.',
+        'array' => 'Количество элементов в поле :attribute должно быть меньше :value.',
     ],
     'lte' => [
         'numeric' => 'Поле :attribute должно быть меньше или равно :value.',
-        'file'    => 'Размер файла в поле :attribute должен быть меньше или равен :value Килобайт(а).',
-        'string'  => 'Количество символов в поле :attribute должно быть меньше или равно :value.',
-        'array'   => 'Количество элементов в поле :attribute должно быть меньше или равно :value.',
+        'file' => 'Размер файла в поле :attribute должен быть меньше или равен :value Килобайт(а).',
+        'string' => 'Количество символов в поле :attribute должно быть меньше или равно :value.',
+        'array' => 'Количество элементов в поле :attribute должно быть меньше или равно :value.',
     ],
     'max' => [
         'numeric' => 'Поле :attribute не может быть более :max.',
-        'file'    => 'Размер файла в поле :attribute не может быть более :max Килобайт(а).',
-        'string'  => 'Количество символов в поле :attribute не может превышать :max.',
-        'array'   => 'Количество элементов в поле :attribute не может превышать :max.',
+        'file' => 'Размер файла в поле :attribute не может быть более :max Килобайт(а).',
+        'string' => 'Количество символов в поле :attribute не может превышать :max.',
+        'array' => 'Количество элементов в поле :attribute не может превышать :max.',
     ],
-    'mimes'     => 'Поле :attribute должно быть файлом одного из следующих типов: :values.',
+    'mimes' => 'Поле :attribute должно быть файлом одного из следующих типов: :values.',
     'mimetypes' => 'Поле :attribute должно быть файлом одного из следующих типов: :values.',
-    'min'       => [
+    'min' => [
         'numeric' => 'Поле :attribute должно быть не менее :min.',
-        'file'    => 'Размер файла в поле :attribute должен быть не менее :min Килобайт(а).',
-        'string'  => 'Количество символов в поле :attribute должно быть не менее :min.',
-        'array'   => 'Количество элементов в поле :attribute должно быть не менее :min.',
+        'file' => 'Размер файла в поле :attribute должен быть не менее :min Килобайт(а).',
+        'string' => 'Количество символов в поле :attribute должно быть не менее :min.',
+        'array' => 'Количество элементов в поле :attribute должно быть не менее :min.',
     ],
-    'not_in'               => 'Выбранное значение для :attribute ошибочно.',
-    'not_regex'            => 'Выбранный формат для :attribute ошибочный.',
-    'numeric'              => 'Поле :attribute должно быть числом.',
-    'present'              => 'Поле :attribute должно присутствовать.',
-    'regex'                => 'Поле :attribute имеет ошибочный формат.',
-    'required'             => 'Поле :attribute обязательно для заполнения.',
-    'required_if'          => 'Поле :attribute обязательно для заполнения, когда :other равно :value.',
-    'required_unless'      => 'Поле :attribute обязательно для заполнения, когда :other не равно :values.',
-    'required_with'        => 'Поле :attribute обязательно для заполнения, когда :values указано.',
-    'required_with_all'    => 'Поле :attribute обязательно для заполнения, когда :values указано.',
-    'required_without'     => 'Поле :attribute обязательно для заполнения, когда :values не указано.',
+    'not_in' => 'Выбранное значение для :attribute ошибочно.',
+    'not_regex' => 'Выбранный формат для :attribute ошибочный.',
+    'numeric' => 'Поле :attribute должно быть числом.',
+    'present' => 'Поле :attribute должно присутствовать.',
+    'regex' => 'Поле :attribute имеет ошибочный формат.',
+    'required' => 'Поле :attribute обязательно для заполнения.',
+    'required_if' => 'Поле :attribute обязательно для заполнения, когда :other равно :value.',
+    'required_unless' => 'Поле :attribute обязательно для заполнения, когда :other не равно :values.',
+    'required_with' => 'Поле :attribute обязательно для заполнения, когда :values указано.',
+    'required_with_all' => 'Поле :attribute обязательно для заполнения, когда :values указано.',
+    'required_without' => 'Поле :attribute обязательно для заполнения, когда :values не указано.',
     'required_without_all' => 'Поле :attribute обязательно для заполнения, когда ни одно из :values не указано.',
-    'same'                 => 'Значения полей :attribute и :other должны совпадать.',
-    'size'                 => [
+    'same' => 'Значения полей :attribute и :other должны совпадать.',
+    'size' => [
         'numeric' => 'Поле :attribute должно быть равным :size.',
-        'file'    => 'Размер файла в поле :attribute должен быть равен :size Килобайт(а).',
-        'string'  => 'Количество символов в поле :attribute должно быть равным :size.',
-        'array'   => 'Количество элементов в поле :attribute должно быть равным :size.',
+        'file' => 'Размер файла в поле :attribute должен быть равен :size Килобайт(а).',
+        'string' => 'Количество символов в поле :attribute должно быть равным :size.',
+        'array' => 'Количество элементов в поле :attribute должно быть равным :size.',
     ],
     'starts_with' => 'Поле :attribute должно начинаться из одного из следующих значений: :values',
-    'string'      => 'Поле :attribute должно быть строкой.',
-    'timezone'    => 'Поле :attribute должно быть действительным часовым поясом.',
+    'string' => 'Поле :attribute должно быть строкой.',
+    'timezone' => 'Поле :attribute должно быть действительным часовым поясом.',
 
     /*
     |--------------------------------------------------------------------------
diff --git a/resources/lang/zh-hans/lang.php b/resources/lang/zh-hans/lang.php
index cc9761366..330656635 100644
--- a/resources/lang/zh-hans/lang.php
+++ b/resources/lang/zh-hans/lang.php
@@ -23,99 +23,99 @@ return [
       |   Error
       |--------------------------------------
      */
-    'success'                                                        => '成功',
-    'fails'                                                          => '失败',
-    'alert'                                                          => '提醒',
-    'warning'                                                        => '警告',
-    'required-error'                                                 => '请填写所有必填字段',
-    'invalid'                                                        => '错误的用户名或密码',
-    'sorry_something_went_wrong'                                     => '抱歉，出错了',
-    'were_working_on_it_and_well_get_it_fixed_as_soon_as_we_can'     => '我们正在努力，我们会尽快把它修好.',
+    'success' => '成功',
+    'fails' => '失败',
+    'alert' => '提醒',
+    'warning' => '警告',
+    'required-error' => '请填写所有必填字段',
+    'invalid' => '错误的用户名或密码',
+    'sorry_something_went_wrong' => '抱歉，出错了',
+    'were_working_on_it_and_well_get_it_fixed_as_soon_as_we_can' => '我们正在努力，我们会尽快把它修好.',
     'we_are_sorry_but_the_page_you_are_looking_for_can_not_be_found' => '很抱歉，你要的页面找不到了.',
-    'go_back'                                                        => '返回',
-    'the_board_is_offline'                                           => '面板已经下线',
-    'error_establishing_connection_to_database'                      => '数据库连接错误',
-    'unauthorized_access'                                            => '权限不足',
-    'not-autherised'                                                 => '没有权限',
-    'otp-not-matched'                                                => 'Oops! 你输入的OTP代码与我们发送给你的号码不一致.',
-    'otp-invalid'                                                    => 'OTP代码必须是六位数字.',
-    'otp-input-title'                                                => '输入六位数字.',
-    'otp-expired'                                                    => '你的OTP代码已过期.<br/> 点击 "Resend OTP" 发送一个新的 OTP 代码到你的手机上.',
-    'resend-otp-title'                                               => '点击这里重新发送 OTP',
+    'go_back' => '返回',
+    'the_board_is_offline' => '面板已经下线',
+    'error_establishing_connection_to_database' => '数据库连接错误',
+    'unauthorized_access' => '权限不足',
+    'not-autherised' => '没有权限',
+    'otp-not-matched' => 'Oops! 你输入的OTP代码与我们发送给你的号码不一致.',
+    'otp-invalid' => 'OTP代码必须是六位数字.',
+    'otp-input-title' => '输入六位数字.',
+    'otp-expired' => '你的OTP代码已过期.<br/> 点击 "Resend OTP" 发送一个新的 OTP 代码到你的手机上.',
+    'resend-otp-title' => '点击这里重新发送 OTP',
     /*
       |--------------------------------------
       |   Login Page
       |--------------------------------------
      */
-    'login_to_start_your_session'        => '登陆去启动你的会话',
-    'login'                              => '登陆',
-    'remember'                           => '登陆',
-    'signmein'                           => '登陆标志',
-    'iforgot'                            => '忘记密码',
-    'email_address'                      => '邮箱地址',
-    'password'                           => '密码',
-    'password_confirmation'              => '确认密码',
-    'woops'                              => 'Whoops!',
-    'theirisproblem'                     => '检查文本框输入值是否正确.',
-    'login'                              => '登陆',
-    'e-mail'                             => '邮箱',
-    'reg_new_member'                     => '注册一个会员',
+    'login_to_start_your_session' => '登陆去启动你的会话',
+    'login' => '登陆',
+    'remember' => '登陆',
+    'signmein' => '登陆标志',
+    'iforgot' => '忘记密码',
+    'email_address' => '邮箱地址',
+    'password' => '密码',
+    'password_confirmation' => '确认密码',
+    'woops' => 'Whoops!',
+    'theirisproblem' => '检查文本框输入值是否正确.',
+    'login' => '登陆',
+    'e-mail' => '邮箱',
+    'reg_new_member' => '注册一个会员',
     'this_account_is_currently_inactive' => '这个账号还为激活!',
-    'not-registered'                     => '电子邮件/用户名未注册',
-    'verify'                             => '验证',
-    'enter-otp'                          => 'Enter OTP',
-    'did-not-recive-code'                => '没有收到OTP?',
-    'resend_otp'                         => '重新发送OTP',
-    'verify-screen-msg'                  => '你的账户当前未激活.<br/>去激活你的账号, 请输入我们发送给你的OTP码',
-    'otp-sent'                           => '我们已经像你发送了一个OTP码.',
-    'verify-number'                      => '验证号码',
-    'get-verify-message'                 => '输入我们发送给你的新的OTP码.',
-    'number-verification-sussessfull'    => '您的号码已被成功验证，请稍候，我们正在更新您的资料.',
-    'enter_your_email_here'              => '在这里输入你的电子邮件',
+    'not-registered' => '电子邮件/用户名未注册',
+    'verify' => '验证',
+    'enter-otp' => 'Enter OTP',
+    'did-not-recive-code' => '没有收到OTP?',
+    'resend_otp' => '重新发送OTP',
+    'verify-screen-msg' => '你的账户当前未激活.<br/>去激活你的账号, 请输入我们发送给你的OTP码',
+    'otp-sent' => '我们已经像你发送了一个OTP码.',
+    'verify-number' => '验证号码',
+    'get-verify-message' => '输入我们发送给你的新的OTP码.',
+    'number-verification-sussessfull' => '您的号码已被成功验证，请稍候，我们正在更新您的资料.',
+    'enter_your_email_here' => '在这里输入你的电子邮件',
     /*
       |--------------------------------------
       |   Register Page
       |--------------------------------------
      */
-    'registration'                                                                                => '注册',
-    'full_name'                                                                                   => '全名',
-    'firstname'                                                                                   => '名字',
-    'lastname'                                                                                    => '姓氏',
-    'profilepicture'                                                                              => '图像',
-    'oldpassword'                                                                                 => '旧密码',
-    'newpassword'                                                                                 => '新密码',
-    'retype_password'                                                                             => '重新输入密码',
-    'i_agree_to_the'                                                                              => '我同意',
-    'terms'                                                                                       => '条款',
-    'register'                                                                                    => '注册',
-    'i_already_have_a_membership'                                                                 => '我已经有会员了',
-    'see-profile1'                                                                                => '点这里查看 ',
-    'see-profile2'                                                                                => '描述/概要',
-    'activate_your_account_click_on_Link_that_send_to_your_mail'                                  => '激活你的账户!点击我们发送给您的邮件的链接',
-    'activate_your_account_click_on_Link_that_send_to_your_mail_and_moble'                        => '激活您的帐户!点击我们发送到您的邮件或登录到您的帐户的链接，并输入我们发送给您的移动电话号码的OTP代码。',
+    'registration' => '注册',
+    'full_name' => '全名',
+    'firstname' => '名字',
+    'lastname' => '姓氏',
+    'profilepicture' => '图像',
+    'oldpassword' => '旧密码',
+    'newpassword' => '新密码',
+    'retype_password' => '重新输入密码',
+    'i_agree_to_the' => '我同意',
+    'terms' => '条款',
+    'register' => '注册',
+    'i_already_have_a_membership' => '我已经有会员了',
+    'see-profile1' => '点这里查看 ',
+    'see-profile2' => '描述/概要',
+    'activate_your_account_click_on_Link_that_send_to_your_mail' => '激活你的账户!点击我们发送给您的邮件的链接',
+    'activate_your_account_click_on_Link_that_send_to_your_mail_and_moble' => '激活您的帐户!点击我们发送到您的邮件或登录到您的帐户的链接，并输入我们发送给您的移动电话号码的OTP代码。',
     'activate_your_account_click_on_Link_that_send_to_your_mail_sms_plugin_inactive_or_not_setup' => '由于我们无法将OTP代码发送到您的手机和电子邮件到您的电子邮件地址，请与系统管理员联系.',
-    'this_field_do_not_match_our_records'                                                         => '这个字段与我们的记录不符.',
-    'we_have_e-mailed_your_password_reset_link'                                                   => '我们已经发送了你的密码重置链接!',
-    "we_can't_find_a_user_with_that_e-mail_address"                                               => '我们找不到有那个电子邮件地址的用户.',
+    'this_field_do_not_match_our_records' => '这个字段与我们的记录不符.',
+    'we_have_e-mailed_your_password_reset_link' => '我们已经发送了你的密码重置链接!',
+    "we_can't_find_a_user_with_that_e-mail_address" => '我们找不到有那个电子邮件地址的用户.',
     /*
       |--------------------------------------
       |   Reset Password Page
       |--------------------------------------
      */
-    'reset_password'              => '重置密码',
+    'reset_password' => '重置密码',
     'password-reset-successfully' => '您的密码已经重置。使用您的新密码登录到您的帐户',
-    'password-can-not-reset'      => '我们无法重置您的密码，请稍后再试.',
+    'password-can-not-reset' => '我们无法重置您的密码，请稍后再试.',
     /*
       |--------------------------------------
       |   Forgot Password Page
       |--------------------------------------
      */
-    'i_know_my_password'            => '我记得我的密码',
-    'recover_passord'               => '恢复密码',
-    'send_password_reset_link'      => '发送密码重置连接',
+    'i_know_my_password' => '我记得我的密码',
+    'recover_passord' => '恢复密码',
+    'send_password_reset_link' => '发送密码重置连接',
     'enter_email_to_reset_password' => '输入电子邮件/手机号码以重置密码',
-    'link'                          => '连接',
-    'email_or_mobile'               => '邮件或手机',
+    'link' => '连接',
+    'email_or_mobile' => '邮件或手机',
     /*
       |----------------------------------------------------------------------------------------
       | Emails Pages [English(en)]
@@ -132,116 +132,116 @@ return [
       |  Emails Create Page
       |--------------------------------------
      */
-    'emails'                                                                           => '电子邮件',
-    'incoming_emails'                                                                  => '收到邮件',
-    'reuired_authentication'                                                           => '必须要认证',
-    'fetching_email_via_imap'                                                          => '通过IMAP获取邮件',
-    'create_email'                                                                     => '创建电子邮件',
-    'email_address'                                                                    => '邮件地址',
-    'email_name'                                                                       => '邮件名称',
-    'help_topic'                                                                       => '帮助主题',
-    'auto_response'                                                                    => '自动响应',
-    'host_name'                                                                        => '主机名称',
-    'port_number'                                                                      => '端口',
-    'mail_box_protocol'                                                                => '邮箱协议',
-    'authentication_required'                                                          => '必须认证',
-    'yes'                                                                              => 'Yes',
-    'no'                                                                               => 'No',
-    'header_spoofing'                                                                  => '头欺骗',
-    'allow_for_this_email'                                                             => '允许这封邮件',
-    'imap_config'                                                                      => 'IMAP 配置',
-    'email_information_and_settings'                                                   => '邮件信息及设置',
-    'incoming_email_information'                                                       => '收到的邮件信息',
-    'outgoing_email_information'                                                       => '发出的邮件信息',
-    'new_ticket_settings'                                                              => '新工时设置',
-    'protocol'                                                                         => '协议',
-    'fetching_protocol'                                                                => '获取协议',
-    'transfer_protocol'                                                                => '传输协议',
-    'from_name'                                                                        => '发送人名字',
-    'add_an_email'                                                                     => '添加邮件',
-    'edit_an_email'                                                                    => '编辑邮件',
-    'disable_for_this_email_address'                                                   => '禁用邮件地址',
-    'validate_certificates_from_tls_or_ssl_server'                                     => '从TLS / SSL服务器验证证书',
-    'authentication'                                                                   => '认证',
+    'emails' => '电子邮件',
+    'incoming_emails' => '收到邮件',
+    'reuired_authentication' => '必须要认证',
+    'fetching_email_via_imap' => '通过IMAP获取邮件',
+    'create_email' => '创建电子邮件',
+    'email_address' => '邮件地址',
+    'email_name' => '邮件名称',
+    'help_topic' => '帮助主题',
+    'auto_response' => '自动响应',
+    'host_name' => '主机名称',
+    'port_number' => '端口',
+    'mail_box_protocol' => '邮箱协议',
+    'authentication_required' => '必须认证',
+    'yes' => 'Yes',
+    'no' => 'No',
+    'header_spoofing' => '头欺骗',
+    'allow_for_this_email' => '允许这封邮件',
+    'imap_config' => 'IMAP 配置',
+    'email_information_and_settings' => '邮件信息及设置',
+    'incoming_email_information' => '收到的邮件信息',
+    'outgoing_email_information' => '发出的邮件信息',
+    'new_ticket_settings' => '新工时设置',
+    'protocol' => '协议',
+    'fetching_protocol' => '获取协议',
+    'transfer_protocol' => '传输协议',
+    'from_name' => '发送人名字',
+    'add_an_email' => '添加邮件',
+    'edit_an_email' => '编辑邮件',
+    'disable_for_this_email_address' => '禁用邮件地址',
+    'validate_certificates_from_tls_or_ssl_server' => '从TLS / SSL服务器验证证书',
+    'authentication' => '认证',
     'incoming_email_connection_failed_please_check_email_credentials_or_imap_settings' => '接受邮件连接失败!请检查电子邮件凭证或Imap设置',
-    'outgoing_email_connection_failed'                                                 => '发送邮件连接失败!',
-    'you_cannot_delete_system_default_email'                                           => '您不能删除系统默认电子邮件',
-    'email_deleted_sucessfully'                                                        => '邮件删除成功',
-    'email_can_not_delete'                                                             => '电子邮件可以不删除',
-    'outgoing_email_failed'                                                            => '发送邮件失败',
-    'system-email-not-configured'                                                      => '我们无法处理电子邮件请求，因为系统没有配置邮件发送邮件。请联系并报告系统管理员。.',
+    'outgoing_email_connection_failed' => '发送邮件连接失败!',
+    'you_cannot_delete_system_default_email' => '您不能删除系统默认电子邮件',
+    'email_deleted_sucessfully' => '邮件删除成功',
+    'email_can_not_delete' => '电子邮件可以不删除',
+    'outgoing_email_failed' => '发送邮件失败',
+    'system-email-not-configured' => '我们无法处理电子邮件请求，因为系统没有配置邮件发送邮件。请联系并报告系统管理员。.',
     /*
       |--------------------------------------
       |  Ban Emails Create Page
       |--------------------------------------
      */
-    'ban_lists'                        => '禁用列表',
-    'ban_email'                        => '禁用邮箱',
-    'banlists'                         => '禁用列表',
-    'ban_status'                       => '禁用状态',
-    'list_of_banned_emails'            => '被禁用邮件列表',
-    'edit_banned_email'                => '编辑禁用的电子邮件列表',
-    'create_a_banned_email'            => '创建一个禁用的邮箱',
-    'email_banned_sucessfully'         => '邮箱禁用成功',
-    'email_can_not_ban'                => '邮箱不能被禁用',
+    'ban_lists' => '禁用列表',
+    'ban_email' => '禁用邮箱',
+    'banlists' => '禁用列表',
+    'ban_status' => '禁用状态',
+    'list_of_banned_emails' => '被禁用邮件列表',
+    'edit_banned_email' => '编辑禁用的电子邮件列表',
+    'create_a_banned_email' => '创建一个禁用的邮箱',
+    'email_banned_sucessfully' => '邮箱禁用成功',
+    'email_can_not_ban' => '邮箱不能被禁用',
     'banned_email_updated_sucessfully' => '禁用电子邮件更新成功',
-    'banned_email_not_updated'         => '禁用的电子邮件没有被更新',
-    'banned_removed_sucessfully'       => '禁用电子邮件删除成功',
+    'banned_email_not_updated' => '禁用的电子邮件没有被更新',
+    'banned_removed_sucessfully' => '禁用电子邮件删除成功',
     /*
       |--------------------------------------
       |  Templates Index Page
       |--------------------------------------
      */
-    'templates'                                => '模版',
-    'template_set'                             => '模版设置',
-    'create_template'                          => '创建模版',
-    'edit_template'                            => '编辑模版',
-    'list_of_templates_sets'                   => '模版设置列表',
-    'create_set'                               => '创建组',
-    'template_name'                            => '模版名称',
-    'template_saved_successfully'              => '模版保存成功',
-    'template_updated_successfully'            => '模版更新成功',
-    'in_use'                                   => '使用中',
-    'you_have_created_a_new_template_set'      => '你创建了一个模版设置',
+    'templates' => '模版',
+    'template_set' => '模版设置',
+    'create_template' => '创建模版',
+    'edit_template' => '编辑模版',
+    'list_of_templates_sets' => '模版设置列表',
+    'create_set' => '创建组',
+    'template_name' => '模版名称',
+    'template_saved_successfully' => '模版保存成功',
+    'template_updated_successfully' => '模版更新成功',
+    'in_use' => '使用中',
+    'you_have_created_a_new_template_set' => '你创建了一个模版设置',
     'you_have_successfully_activated_this_set' => '你成功激活了这个模版配置',
-    'template_set_deleted_successfully'        => '模版配置成功删除',
+    'template_set_deleted_successfully' => '模版配置成功删除',
     //Template Description
-    'Create ticket agent'       => '创建工时时发送给代理和管理的通知电子邮件',
-    'Assign ticket'             => '分配给代理人的工时',
-    'Create ticket'             => '邮件发送到客户端获得成功的消息',
-    'Check ticket'              => '如果客户想通过客户端检查工时，那么链接将被发送到客户端。此链接用于客户端查看工时的详细信息，而无需登录系统',
-    'Ticket reply agent'        => '一旦客户对工时作出答复，通知就会发送给代理电子邮件',
+    'Create ticket agent' => '创建工时时发送给代理和管理的通知电子邮件',
+    'Assign ticket' => '分配给代理人的工时',
+    'Create ticket' => '邮件发送到客户端获得成功的消息',
+    'Check ticket' => '如果客户想通过客户端检查工时，那么链接将被发送到客户端。此链接用于客户端查看工时的详细信息，而无需登录系统',
+    'Ticket reply agent' => '一旦客户对工时作出答复，通知就会发送给代理电子邮件',
     'Registration notification' => '密码和用户名是在第一次注册时通过电子邮件发送的',
-    'Reset password'            => '电子邮件与密码重置链接',
-    'Error report'              => '错误报告',
-    'Ticket creation'           => '系统发送的第一个通知给客户端',
-    'Ticket reply'              => '代理商在工时上的回复，电子邮件通知发送给客户和合作者',
-    'Close ticket'              => '寄给客户的邮件在工时关闭时',
-    'Create ticket by agent'    => '代理以客户机的名称为客户机创建一个工时',
+    'Reset password' => '电子邮件与密码重置链接',
+    'Error report' => '错误报告',
+    'Ticket creation' => '系统发送的第一个通知给客户端',
+    'Ticket reply' => '代理商在工时上的回复，电子邮件通知发送给客户和合作者',
+    'Close ticket' => '寄给客户的邮件在工时关闭时',
+    'Create ticket by agent' => '代理以客户机的名称为客户机创建一个工时',
     /*
       |--------------------------------------
       |  Templates Create Page
       |--------------------------------------
      */
     'template_set_to_clone' => '克隆模板设置',
-    'language'              => '语言',
+    'language' => '语言',
     /*
       |--------------------------------------
       |  Diagnostics Page
       |--------------------------------------
      */
-    'diagnostics'                => '诊断',
-    'from'                       => '来自',
-    'to'                         => '到',
-    'subject'                    => '主题',
-    'message'                    => '信息',
-    'send'                       => '发送',
-    'choose_an_email'            => '选择一封邮件',
-    'email_diagnostic'           => '邮件诊断',
-    'send-mail-to-diagnos'       => '发送邮件检查发送的电子邮件设置',
-    'message_has_been_sent'      => '消息已经发送',
+    'diagnostics' => '诊断',
+    'from' => '来自',
+    'to' => '到',
+    'subject' => '主题',
+    'message' => '信息',
+    'send' => '发送',
+    'choose_an_email' => '选择一封邮件',
+    'email_diagnostic' => '邮件诊断',
+    'send-mail-to-diagnos' => '发送邮件检查发送的电子邮件设置',
+    'message_has_been_sent' => '消息已经发送',
     'message_sent_from_php_mail' => '从PHP-Mail发送消息',
-    'mailer_error'               => '邮件错误',
+    'mailer_error' => '邮件错误',
     /*
       |----------------------------------------------------------------------------------------
       | Settings Pages [English(en)]
@@ -258,210 +258,210 @@ return [
       |   Company Settings Page
       |--------------------------------------
      */
-    'country-code'                 => '国家代码',
-    'company'                      => '公司',
-    'company_settings'             => '公司设置',
-    'website'                      => '网站',
-    'phone'                        => '电话',
-    'address'                      => '地址',
-    'landing'                      => '登陆页面',
-    'offline'                      => '退出页面',
-    'thank'                        => '感谢页面',
-    'logo'                         => 'Logo',
-    'save'                         => '保存',
-    'delete-logo'                  => '删除 logo',
-    'click-delete'                 => '点击这里删除',
-    'use_logo'                     => '使用 logo',
+    'country-code' => '国家代码',
+    'company' => '公司',
+    'company_settings' => '公司设置',
+    'website' => '网站',
+    'phone' => '电话',
+    'address' => '地址',
+    'landing' => '登陆页面',
+    'offline' => '退出页面',
+    'thank' => '感谢页面',
+    'logo' => 'Logo',
+    'save' => '保存',
+    'delete-logo' => '删除 logo',
+    'click-delete' => '点击这里删除',
+    'use_logo' => '使用 logo',
     'company_updated_successfully' => '公司更新成功',
-    'company_can_not_updated'      => '公司无法更新',
-    'enter-country-phone-code'     => '输入你城市的手机号码',
-    'country-code-required-error'  => '必须使用手机号码.',
+    'company_can_not_updated' => '公司无法更新',
+    'enter-country-phone-code' => '输入你城市的手机号码',
+    'country-code-required-error' => '必须使用手机号码.',
     'incorrect-country-code-error' => '错误的城市号码.',
     /*
       |--------------------------------------
       |   System Settings Page
       |--------------------------------------
      */
-    'system'                                                     => '系统',
-    'online'                                                     => '线上',
-    'offline'                                                    => '线下',
-    'name/title'                                                 => '名称/标题',
-    'pagesize'                                                   => '页面尺寸',
-    'url'                                                        => 'URL',
-    'default_department'                                         => '默认部门',
-    'loglevel'                                                   => '日志登记',
-    'purglog'                                                    => 'Purge logs',
-    'nameformat'                                                 => '名字格式',
-    'timeformat'                                                 => '时间格式',
-    'date'                                                       => '日期',
-    'dateformat'                                                 => '日期格式',
-    'date_time'                                                  => '日期与时间格式',
-    'day_date_time'                                              => '天, 日期和时间格式',
-    'timezone'                                                   => '默认失去',
-    'Ticket-created-successfully'                                => '工时创建成功!',
-    'Ticket-created-successfully2'                               => '工时已经创建，但没有得到验证。一旦用户验证了他们的帐户，它就会显示在收件箱中.',
-    'system_updated_successfully'                                => '系统更新成功',
-    'system_can_not_updated'                                     => '系统无法更新',
-    'ticket_updated_successfully'                                => '工时更新成功',
-    'ticket_can_not_updated'                                     => '工时无法更新',
-    'email_updated_successfully'                                 => '邮箱更新成功',
-    'email_can_not_updated'                                      => '邮箱无法更新',
-    'select_a_time_zone'                                         => '选择一个时区',
-    'select_a_date_time_format'                                  => '选择一个日期格式',
+    'system' => '系统',
+    'online' => '线上',
+    'offline' => '线下',
+    'name/title' => '名称/标题',
+    'pagesize' => '页面尺寸',
+    'url' => 'URL',
+    'default_department' => '默认部门',
+    'loglevel' => '日志登记',
+    'purglog' => 'Purge logs',
+    'nameformat' => '名字格式',
+    'timeformat' => '时间格式',
+    'date' => '日期',
+    'dateformat' => '日期格式',
+    'date_time' => '日期与时间格式',
+    'day_date_time' => '天, 日期和时间格式',
+    'timezone' => '默认失去',
+    'Ticket-created-successfully' => '工时创建成功!',
+    'Ticket-created-successfully2' => '工时已经创建，但没有得到验证。一旦用户验证了他们的帐户，它就会显示在收件箱中.',
+    'system_updated_successfully' => '系统更新成功',
+    'system_can_not_updated' => '系统无法更新',
+    'ticket_updated_successfully' => '工时更新成功',
+    'ticket_can_not_updated' => '工时无法更新',
+    'email_updated_successfully' => '邮箱更新成功',
+    'email_can_not_updated' => '邮箱无法更新',
+    'select_a_time_zone' => '选择一个时区',
+    'select_a_date_time_format' => '选择一个日期格式',
     'Ticket-has-been-created-successfully-your-ticket-number-is' => '工时已经创建成功，你的号码是',
-    'Please-save-this-for-future-reference'                      => '请保存这个以备将来参考',
-    'email-moble-already-taken'                                  => '电子邮件或手机号码已经被使用',
-    'mobile-has-been-taken'                                      => '电话号码已经使用',
-    'failed-to-create-user-tcket-as-mobile-has-been-taken'       => '未能创建新工时，因为您输入的移动电话号码是与用户连接的。但是，您输入的其他细节并不匹配用户的详细信息。请验证用户详细信息或创建新用户',
-    'rtl'                                                        => 'RTL (从右到左)',
-    'the_rtl_support_is_only_applicable_to_the_outgoing_mails'   => 'RTL仅支持发出的邮件',
-    'user_set_ticket_status'                                     => '允许用户去设置工时状态',
-    'send_otp_for_account_verfication'                           => '发送 OTP 到用户',
-    'otp_usage_info'                                             => '如果您不允许未经验证的用户创建工时，我们将发送带有验证链接的电子邮件和带有OTP代码的短信给用户。如果电子邮件被设置为非强制用户，将会收到用户的用户名和密码。[注:SMS将使用Faveo SMS插件发送].',
-    'send_otp_title_message'                                     => '发送OTP进行用户帐号验证，重置密码和手机号码验证',
-    'allow_unverified_users_to_create_ticket'                    => '允许未经验证的用户创建工时',
-    'make-email-mandatroy'                                       => '为用户创建电子邮件',
-    'email_man_info'                                             => '如果你的邮件不是强制性的，用户可以在没有电子邮件的情况下注册。我们建议您禁止未经验证的用户创建票证，这样用户就可以在他们的手机号码上接收通知，并使用用户名和密码登录他们的账户.',
+    'Please-save-this-for-future-reference' => '请保存这个以备将来参考',
+    'email-moble-already-taken' => '电子邮件或手机号码已经被使用',
+    'mobile-has-been-taken' => '电话号码已经使用',
+    'failed-to-create-user-tcket-as-mobile-has-been-taken' => '未能创建新工时，因为您输入的移动电话号码是与用户连接的。但是，您输入的其他细节并不匹配用户的详细信息。请验证用户详细信息或创建新用户',
+    'rtl' => 'RTL (从右到左)',
+    'the_rtl_support_is_only_applicable_to_the_outgoing_mails' => 'RTL仅支持发出的邮件',
+    'user_set_ticket_status' => '允许用户去设置工时状态',
+    'send_otp_for_account_verfication' => '发送 OTP 到用户',
+    'otp_usage_info' => '如果您不允许未经验证的用户创建工时，我们将发送带有验证链接的电子邮件和带有OTP代码的短信给用户。如果电子邮件被设置为非强制用户，将会收到用户的用户名和密码。[注:SMS将使用Faveo SMS插件发送].',
+    'send_otp_title_message' => '发送OTP进行用户帐号验证，重置密码和手机号码验证',
+    'allow_unverified_users_to_create_ticket' => '允许未经验证的用户创建工时',
+    'make-email-mandatroy' => '为用户创建电子邮件',
+    'email_man_info' => '如果你的邮件不是强制性的，用户可以在没有电子邮件的情况下注册。我们建议您禁止未经验证的用户创建票证，这样用户就可以在他们的手机号码上接收通知，并使用用户名和密码登录他们的账户.',
     /*
       |--------------------------------------
       |   Email Settings Page
       |--------------------------------------
      */
-    'email'                               => '邮件',
-    'email-settings'                      => '邮件设置',
-    'default_template'                    => '默认模版设置:',
-    'default_system_email'                => '默认系统邮件:',
-    'default_alert_email'                 => '默认提醒邮件:',
-    'admin_email'                         => '管理员的电子邮件地址:',
-    'email_fetch'                         => '电子邮件获取:',
-    'enable'                              => '启用',
-    'default_MTA'                         => '默认MTA',
-    'fetch_auto-corn'                     => '获取自动任务',
-    'strip_quoted_reply'                  => '带引用回复',
-    'reply_separator'                     => '回复分隔符标记',
-    'accept_all_email'                    => '接受所有邮件',
-    'accept_email_unknown'                => '从未知用户获取邮件',
-    'accept_email_collab'                 => '接受邮件的合作者',
+    'email' => '邮件',
+    'email-settings' => '邮件设置',
+    'default_template' => '默认模版设置:',
+    'default_system_email' => '默认系统邮件:',
+    'default_alert_email' => '默认提醒邮件:',
+    'admin_email' => '管理员的电子邮件地址:',
+    'email_fetch' => '电子邮件获取:',
+    'enable' => '启用',
+    'default_MTA' => '默认MTA',
+    'fetch_auto-corn' => '获取自动任务',
+    'strip_quoted_reply' => '带引用回复',
+    'reply_separator' => '回复分隔符标记',
+    'accept_all_email' => '接受所有邮件',
+    'accept_email_unknown' => '从未知用户获取邮件',
+    'accept_email_collab' => '接受邮件的合作者',
     'automatically_and_collab_from_email' => '自动添加来自电子邮件领域的合作者',
-    'default_alert_email'                 => '默认提醒邮件',
-    'attachments'                         => '附件',
-    'email_attahment_user'                => '给用户的电子邮件附件',
-    'cron_notification'                   => '启用通知任务',
-    'cron'                                => '工程进度',
-    'cron-jobs'                           => '定时任务',
-    'crone-url-message'                   => '这些是Faveo的作业调度器(cron作业)的URL.',
-    'clipboard-copy-message'              => '复制到剪贴板.',
-    'click'                               => '点击这里',
-    'check-cron-set'                      => '检查如何在服务器上设置cron作业.',
-    'notification-email'                  => '每日总结',
-    'click-url-copy'                      => '点击这里复制URL',
-    'job-scheduler-error'                 => '无法更新作业调度器.',
-    'job-scheduler-success'               => '作业调度器成功更新.',
+    'default_alert_email' => '默认提醒邮件',
+    'attachments' => '附件',
+    'email_attahment_user' => '给用户的电子邮件附件',
+    'cron_notification' => '启用通知任务',
+    'cron' => '工程进度',
+    'cron-jobs' => '定时任务',
+    'crone-url-message' => '这些是Faveo的作业调度器(cron作业)的URL.',
+    'clipboard-copy-message' => '复制到剪贴板.',
+    'click' => '点击这里',
+    'check-cron-set' => '检查如何在服务器上设置cron作业.',
+    'notification-email' => '每日总结',
+    'click-url-copy' => '点击这里复制URL',
+    'job-scheduler-error' => '无法更新作业调度器.',
+    'job-scheduler-success' => '作业调度器成功更新.',
     /*
       |--------------------------------------
       |   Ticket Settings Page
       |--------------------------------------
      */
-    'ticket'                             => '票券',
-    'ticket-setting'                     => '票券设置',
-    'default_ticket_number_format'       => '默认票券数量形式',
-    'default_ticket_number_sequence'     => '默认票券号码序列',
-    'default_status'                     => '默认状态',
-    'default_priority'                   => '默认优先级',
-    'default_sla'                        => '默认SLA',
-    'default_help_topic'                 => '默认帮助主题',
-    'maximum_open_tickets'               => '最大开放票据',
+    'ticket' => '票券',
+    'ticket-setting' => '票券设置',
+    'default_ticket_number_format' => '默认票券数量形式',
+    'default_ticket_number_sequence' => '默认票券号码序列',
+    'default_status' => '默认状态',
+    'default_priority' => '默认优先级',
+    'default_sla' => '默认SLA',
+    'default_help_topic' => '默认帮助主题',
+    'maximum_open_tickets' => '最大开放票据',
     'agent_collision_avoidance_duration' => '代理冲突避免持续时间',
-    'human_verification'                 => '人类验证',
-    'claim_on_response'                  => '要求响应',
-    'assigned_tickets'                   => '分配票券',
-    'answered_tickets'                   => '答复票券',
-    'agent_identity_masking'             => '代理身份屏蔽',
-    'enable_HTML_ticket_thread'          => '启用HTML票券线',
-    'allow_client_updates'               => '允许客户端更新',
-    'lock_ticket_frequency'              => '锁票频率',
-    'only-once'                          => '仅有一次',
-    'frequently'                         => '经常地',
-    'reload-now'                         => '即可重载',
-    'ticket-lock-inactive'               => '你已经怠惰了一段时间。请重新加载页面.',
-    'make-system-default-mail'           => '使用这个电子邮件系统的默认电子邮件',
-    'thread'                             => '路线',
-    'labels'                             => '标签',
+    'human_verification' => '人类验证',
+    'claim_on_response' => '要求响应',
+    'assigned_tickets' => '分配票券',
+    'answered_tickets' => '答复票券',
+    'agent_identity_masking' => '代理身份屏蔽',
+    'enable_HTML_ticket_thread' => '启用HTML票券线',
+    'allow_client_updates' => '允许客户端更新',
+    'lock_ticket_frequency' => '锁票频率',
+    'only-once' => '仅有一次',
+    'frequently' => '经常地',
+    'reload-now' => '即可重载',
+    'ticket-lock-inactive' => '你已经怠惰了一段时间。请重新加载页面.',
+    'make-system-default-mail' => '使用这个电子邮件系统的默认电子邮件',
+    'thread' => '路线',
+    'labels' => '标签',
     /*
       |--------------------------------------
       |   Access Settings Page
       |--------------------------------------
      */
-    'access'                                           => '权限',
-    'expiration_policy'                                => '密码过期策略',
-    'allow_password_resets'                            => '允许密码重置',
-    'reset_token_expiration'                           => '重置token有效期',
-    'agent_session_timeout'                            => '代理会话超时',
-    'bind_agent_session_IP'                            => '绑定代理会话到IP',
-    'registration_required'                            => '必须注册',
+    'access' => '权限',
+    'expiration_policy' => '密码过期策略',
+    'allow_password_resets' => '允许密码重置',
+    'reset_token_expiration' => '重置token有效期',
+    'agent_session_timeout' => '代理会话超时',
+    'bind_agent_session_IP' => '绑定代理会话到IP',
+    'registration_required' => '必须注册',
     'require_registration_and_login_to_create_tickets' => '需要注册和登录才能创建门票',
-    'registration_method'                              => '注册方法',
-    'user_session_timeout'                             => '用户会话超时',
-    'client_quick_access'                              => '客户端快速访问',
-    'cron'                                             => '任务',
-    'cron_settings'                                    => '任务设置',
-    'system-settings'                                  => '系统设置',
-    'settings-2'                                       => '设置',
+    'registration_method' => '注册方法',
+    'user_session_timeout' => '用户会话超时',
+    'client_quick_access' => '客户端快速访问',
+    'cron' => '任务',
+    'cron_settings' => '任务设置',
+    'system-settings' => '系统设置',
+    'settings-2' => '设置',
     /*
       |--------------------------------------
       |   Auto-Response Settings Page
       |--------------------------------------
      */
-    'auto_responce'                      => '自动响应',
-    'auto_responce-settings'             => '自动相应设置',
-    'new_ticket'                         => '新的票据',
-    'new_ticket_by_agent'                => '新的票据代理',
-    'new_message'                        => '新消息',
-    'submitter'                          => '提交人 : ',
-    'send_receipt_confirmation'          => '发送收据确认',
-    'participants'                       => '参与者 : ',
-    'send_new_activity_notice'           => '发送新活动通知',
-    'overlimit_notice'                   => '超过通知上线',
-    'email_attachments_to_the_user'      => '用户邮件附件',
+    'auto_responce' => '自动响应',
+    'auto_responce-settings' => '自动相应设置',
+    'new_ticket' => '新的票据',
+    'new_ticket_by_agent' => '新的票据代理',
+    'new_message' => '新消息',
+    'submitter' => '提交人 : ',
+    'send_receipt_confirmation' => '发送收据确认',
+    'participants' => '参与者 : ',
+    'send_new_activity_notice' => '发送新活动通知',
+    'overlimit_notice' => '超过通知上线',
+    'email_attachments_to_the_user' => '用户邮件附件',
     'auto_response_updated_successfully' => '自动响应更新成功',
-    'auto_response_can_not_updated'      => '自动响应无法更新',
+    'auto_response_can_not_updated' => '自动响应无法更新',
     /*
       |--------------------------------------
       |   Alert & Notice Settings Page
       |--------------------------------------
      */
-    'disable'                                               => '禁用',
-    'admin_email_2'                                         => '管理员邮箱',
-    'alert_notices'                                         => '提醒和通知',
-    'alert_notices_setitngs'                                => '提醒和通知设置',
-    'new_ticket_alert'                                      => '新票据提醒',
-    'department_manager'                                    => '部门经理',
-    'department_members'                                    => '部门成员',
-    'organization_account_manager'                          => '机构账户经理',
-    'new_message_alert'                                     => '新消息提醒',
-    'last_respondent'                                       => '最后应答的',
-    'assigned_agent_team'                                   => '指定代理/团队',
-    'new_internal_note_alert'                               => '新的内部通知提醒',
-    'ticket_assignment_alert'                               => '票据分配提醒',
-    'team_lead'                                             => '团队领导',
-    'team_members'                                          => '团队成功',
-    'ticket_transfer_alert'                                 => '票据转移提醒',
-    'overdue_ticket_alert'                                  => '过期票据提醒',
-    'system_alerts'                                         => '系统提醒',
-    'system_errors'                                         => '系统错误',
-    'SQL_errors'                                            => 'SQL 错误',
-    'excessive_failed_login_attempts'                       => '登陆失败次数过多',
-    'system_error_reports'                                  => '系统错误报告',
+    'disable' => '禁用',
+    'admin_email_2' => '管理员邮箱',
+    'alert_notices' => '提醒和通知',
+    'alert_notices_setitngs' => '提醒和通知设置',
+    'new_ticket_alert' => '新票据提醒',
+    'department_manager' => '部门经理',
+    'department_members' => '部门成员',
+    'organization_account_manager' => '机构账户经理',
+    'new_message_alert' => '新消息提醒',
+    'last_respondent' => '最后应答的',
+    'assigned_agent_team' => '指定代理/团队',
+    'new_internal_note_alert' => '新的内部通知提醒',
+    'ticket_assignment_alert' => '票据分配提醒',
+    'team_lead' => '团队领导',
+    'team_members' => '团队成功',
+    'ticket_transfer_alert' => '票据转移提醒',
+    'overdue_ticket_alert' => '过期票据提醒',
+    'system_alerts' => '系统提醒',
+    'system_errors' => '系统错误',
+    'SQL_errors' => 'SQL 错误',
+    'excessive_failed_login_attempts' => '登陆失败次数过多',
+    'system_error_reports' => '系统错误报告',
     'Send_app_crash_reports_to_help_Ladybird_improve_Faveo' => '发送应用程序崩溃报告帮助ladybird改进Faveo',
-    'alert_&_notices_updated_successfully'                  => '警告和通知更新成功',
-    'alert_&_notices_can_not_updated'                       => '警告和通知不能更新',
+    'alert_&_notices_updated_successfully' => '警告和通知更新成功',
+    'alert_&_notices_can_not_updated' => '警告和通知不能更新',
     /*
       |-----------------------------------------------
       | Ratings Settings
       |-----------------------------------------------
      */
     'current_ratings' => '当前等级',
-    'edit_ratings'    => '编辑等级',
+    'edit_ratings' => '编辑等级',
     /*
       |-------------------------------------------------
       |Social login
@@ -473,47 +473,47 @@ return [
       | Language page
       |------------------------------------------------
      */
-    'default'            => '默认',
-    'language-settings'  => '语言设置',
-    'iso-code'           => 'ISO-代码',
-    'download'           => '下载',
-    'upload_file'        => '上传文件',
-    'enter_iso-code'     => '输入ISO代码',
-    'eg.'                => '例子',
-    'for'                => 'for',
-    'english'            => '英语',
-    'language-name'      => '语言名字',
-    'file'               => '文件',
-    'read-more'          => '阅读更多.',
-    'enable_lang'        => '启用.',
-    'add-lang-package'   => '增加新语言包',
-    'package_exist'      => '语言包已经存在.',
-    'iso-code-error'     => '错误的ISO代码。输入正确的ISO代码.',
-    'zipp-error'         => 'zip文件中有错误。Zip必须包含PHP文件.',
-    'upload-success'     => '上传成功.',
-    'file-error'         => '错误或无效的文件.',
-    'delete-success'     => '语言包删除成功.',
+    'default' => '默认',
+    'language-settings' => '语言设置',
+    'iso-code' => 'ISO-代码',
+    'download' => '下载',
+    'upload_file' => '上传文件',
+    'enter_iso-code' => '输入ISO代码',
+    'eg.' => '例子',
+    'for' => 'for',
+    'english' => '英语',
+    'language-name' => '语言名字',
+    'file' => '文件',
+    'read-more' => '阅读更多.',
+    'enable_lang' => '启用.',
+    'add-lang-package' => '增加新语言包',
+    'package_exist' => '语言包已经存在.',
+    'iso-code-error' => '错误的ISO代码。输入正确的ISO代码.',
+    'zipp-error' => 'zip文件中有错误。Zip必须包含PHP文件.',
+    'upload-success' => '上传成功.',
+    'file-error' => '错误或无效的文件.',
+    'delete-success' => '语言包删除成功.',
     'lang-doesnot-exist' => '语言包不存在.',
-    'active-lang-error'  => '语言包在激活状态下无法删除.',
-    'language-error'     => '语言包在目录中未发现.',
+    'active-lang-error' => '语言包在激活状态下无法删除.',
+    'language-error' => '语言包在目录中未发现.',
     'lang-fallback-lang' => '不能删除系统备用的语言包',
     /*
       |--------------------------------------
       | Plugin Settings
       |--------------------------------------
      */
-    'add_plugin'            => '增加插件',
-    'plugins'               => '插件',
-    'upload'                => '上传',
-    'plugins-list'          => '插件列表',
-    'plugin-exists'         => '插件已经存在',
-    'plugin-installed'      => '插件安装成功.',
-    'plugin-path-missing'   => '插件文件路径不存在',
-    'no-plugin-file'        => '没有 ',
+    'add_plugin' => '增加插件',
+    'plugins' => '插件',
+    'upload' => '上传',
+    'plugins-list' => '插件列表',
+    'plugin-exists' => '插件已经存在',
+    'plugin-installed' => '插件安装成功.',
+    'plugin-path-missing' => '插件文件路径不存在',
+    'no-plugin-file' => '没有 ',
     'plugin-config-missing' => '没有 <b>config.php or ServiceProvider.php</b>',
-    'plugin-info'           => '你是程序员吗?我们鼓励您编写自己的插件，并为社区提供这些插件.',
-    'plugin-info-pro'       => '检查pro版本可用的插件.',
-    'click-here'            => '点击这里',
+    'plugin-info' => '你是程序员吗?我们鼓励您编写自己的插件，并为社区提供这些插件.',
+    'plugin-info-pro' => '检查pro版本可用的插件.',
+    'click-here' => '点击这里',
     /*
       |----------------------------------------------------------------------------------------
       | Manage Pages [English(en)]
@@ -530,115 +530,115 @@ return [
       |  Help Topic index Page
       |--------------------------------------
      */
-    'help_topics'       => '帮助主题',
-    'topic'             => '主题',
-    'type'              => '类型',
-    'priority'          => '优先',
-    'last_updated'      => '最后更新',
+    'help_topics' => '帮助主题',
+    'topic' => '主题',
+    'type' => '类型',
+    'priority' => '优先',
+    'last_updated' => '最后更新',
     'create_help_topic' => '创建帮助主题',
-    'action'            => '操作',
+    'action' => '操作',
     /*
       |--------------------------------------
       |  Help Topic Create Page
       |--------------------------------------
      */
-    'active'                                => '激活',
-    'disabled'                              => '禁用',
-    'public'                                => '公共的',
-    'private'                               => '私有的',
-    'parent_topic'                          => '父级主题',
-    'Custom_form'                           => '自定义表单',
-    'SLA_plan'                              => 'SLA 计划',
-    'sla-plans'                             => 'SLA 计划',
-    'auto_assign'                           => '自动分配',
-    'auto_respons'                          => '自动响应',
-    'ticket_number_format'                  => '工单编号格式化',
-    'system_default'                        => '系统默认',
-    'custom'                                => '自定义',
-    'internal_notes'                        => '内部笔记',
-    'select_a_parent_topic'                 => '选择一个父级主题',
-    'custom_form'                           => '自定义表单',
-    'select_a_form'                         => '选择一个表单',
-    'select_a_department'                   => '选择一个部门',
-    'departments'                           => '部门',
-    'select_a_priority'                     => '选择优先级',
-    'priorities'                            => '选择优先级',
-    'select_a_sla_plan'                     => '选择一个SLA计划',
-    'sla_plans'                             => 'SLA 计划',
-    'select_an_agent'                       => '选择一个代理',
-    'helptopic_created_successfully'        => '帮助主题创建成功',
-    'helptopic_can_not_create'              => '无法创建帮助主题',
-    'helptopic_updated_successfully'        => '帮助主题更新成功',
-    'helptopic_can_not_update'              => '无法更新帮助主题',
-    'you_cannot_delete_default_department'  => '你不能删除默认部门',
+    'active' => '激活',
+    'disabled' => '禁用',
+    'public' => '公共的',
+    'private' => '私有的',
+    'parent_topic' => '父级主题',
+    'Custom_form' => '自定义表单',
+    'SLA_plan' => 'SLA 计划',
+    'sla-plans' => 'SLA 计划',
+    'auto_assign' => '自动分配',
+    'auto_respons' => '自动响应',
+    'ticket_number_format' => '工单编号格式化',
+    'system_default' => '系统默认',
+    'custom' => '自定义',
+    'internal_notes' => '内部笔记',
+    'select_a_parent_topic' => '选择一个父级主题',
+    'custom_form' => '自定义表单',
+    'select_a_form' => '选择一个表单',
+    'select_a_department' => '选择一个部门',
+    'departments' => '部门',
+    'select_a_priority' => '选择优先级',
+    'priorities' => '选择优先级',
+    'select_a_sla_plan' => '选择一个SLA计划',
+    'sla_plans' => 'SLA 计划',
+    'select_an_agent' => '选择一个代理',
+    'helptopic_created_successfully' => '帮助主题创建成功',
+    'helptopic_can_not_create' => '无法创建帮助主题',
+    'helptopic_updated_successfully' => '帮助主题更新成功',
+    'helptopic_can_not_update' => '无法更新帮助主题',
+    'you_cannot_delete_default_department' => '你不能删除默认部门',
     'have_been_moved_to_default_help_topic' => '是否移动到默认主题',
-    'helptopic_deleted_successfully'        => '成功删除帮助主题',
-    'make-default-helptopic'                => '设置默认帮助主题',
+    'helptopic_deleted_successfully' => '成功删除帮助主题',
+    'make-default-helptopic' => '设置默认帮助主题',
     /*
       |--------------------------------------
       |  SLA plan Index Page
       |--------------------------------------
      */
-    'sla_plans'    => 'SLA 计划',
-    'create_SLA'   => '创建一个 SLA',
+    'sla_plans' => 'SLA 计划',
+    'create_SLA' => '创建一个 SLA',
     'grace_period' => '宽限期',
-    'added_date'   => '添加日期',
+    'added_date' => '添加日期',
     /*
       |--------------------------------------
       |  SLA plan Create Page
       |--------------------------------------
      */
-    'transient'                                            => '短暂',
-    'ticket_overdue_alert'                                 => '工单过时提醒',
-    'sla_plan_created_successfully'                        => 'SLA 计划创建成功',
-    'sla_plan_can_not_create'                              => 'SLA plan 无法创建',
-    'sla_plan_updated_successfully'                        => 'SLA plan 更新成功',
-    'sla_plan_can_not_update'                              => 'SLA plan 无法更新',
-    'you_cannot_delete_default_department'                 => '你不能删除默认部分',
-    'have_been_moved_to_default_sla'                       => '移动到默认的 SLA',
+    'transient' => '短暂',
+    'ticket_overdue_alert' => '工单过时提醒',
+    'sla_plan_created_successfully' => 'SLA 计划创建成功',
+    'sla_plan_can_not_create' => 'SLA plan 无法创建',
+    'sla_plan_updated_successfully' => 'SLA plan 更新成功',
+    'sla_plan_can_not_update' => 'SLA plan 无法更新',
+    'you_cannot_delete_default_department' => '你不能删除默认部分',
+    'have_been_moved_to_default_sla' => '移动到默认的 SLA',
     'associated_department_have_been_moved_to_default_sla' => '关联的部门已被转移到默认SLA',
     'associated_help_topic_have_been_moved_to_default_sla' => '关联的部门已被转移到默认SLA',
-    'sla_plan_deleted_successfully'                        => 'SLA 计划删除成功',
-    'sla_plan_can_not_delete'                              => 'SLA 计划无法删除',
-    'make-default-sla'                                     => '设置默认SLA计划',
+    'sla_plan_deleted_successfully' => 'SLA 计划删除成功',
+    'sla_plan_can_not_delete' => 'SLA 计划无法删除',
+    'make-default-sla' => '设置默认SLA计划',
     /*
       |--------------------------------------
       |  Work Flow
       |--------------------------------------
      */
-    'workflow'                      => '工作流程',
-    'ticket_workflow'               => '工单工作流程',
-    'create_workflow'               => '创建工作流',
-    'edit_workflow'                 => '编辑',
-    'updated'                       => '更新',
-    'target'                        => '目标',
-    'target_channel'                => '目标频道',
-    'execution_order'               => '执行顺序',
-    'target_channel'                => '目标频道',
-    'workflow_rules'                => '工作流规则',
-    'workflow_action'               => '工作流操作',
-    'rules'                         => '规则',
-    'order'                         => '书怒',
-    'condition'                     => '条件',
-    'statement'                     => '声明',
-    'select_a_channel'              => '选择一个频道',
-    'body'                          => '主题',
-    'select_one'                    => '选择一个',
-    'equal_to'                      => '等于',
-    'not_equal_to'                  => '不等于',
-    'contains'                      => '包含',
-    'does_not_contain'              => '不包含',
-    'starts_with'                   => '开始于',
-    'ends_with'                     => '结束于',
-    'select_an_action'              => '选择一个操作',
-    'reject_ticket'                 => '驳回工单',
-    'set_department'                => '设置部门',
-    'set_priority'                  => '设置优先级',
-    'set_sla_plan'                  => '设置SLA计划',
-    'assign_team'                   => '分配团队',
-    'assign_agent'                  => '分配代理',
-    'set_help_topic'                => '设置帮助主题',
-    'set_ticket_status'             => '设置工单状态',
+    'workflow' => '工作流程',
+    'ticket_workflow' => '工单工作流程',
+    'create_workflow' => '创建工作流',
+    'edit_workflow' => '编辑',
+    'updated' => '更新',
+    'target' => '目标',
+    'target_channel' => '目标频道',
+    'execution_order' => '执行顺序',
+    'target_channel' => '目标频道',
+    'workflow_rules' => '工作流规则',
+    'workflow_action' => '工作流操作',
+    'rules' => '规则',
+    'order' => '书怒',
+    'condition' => '条件',
+    'statement' => '声明',
+    'select_a_channel' => '选择一个频道',
+    'body' => '主题',
+    'select_one' => '选择一个',
+    'equal_to' => '等于',
+    'not_equal_to' => '不等于',
+    'contains' => '包含',
+    'does_not_contain' => '不包含',
+    'starts_with' => '开始于',
+    'ends_with' => '结束于',
+    'select_an_action' => '选择一个操作',
+    'reject_ticket' => '驳回工单',
+    'set_department' => '设置部门',
+    'set_priority' => '设置优先级',
+    'set_sla_plan' => '设置SLA计划',
+    'assign_team' => '分配团队',
+    'assign_agent' => '分配代理',
+    'set_help_topic' => '设置帮助主题',
+    'set_ticket_status' => '设置工单状态',
     'workflow_created_successfully' => '工作流创建成功',
     'workflow_updated_successfully' => '工作流更新成功',
     'workflow_deleted_successfully' => '工作流删除成功',
@@ -647,57 +647,57 @@ return [
       |  Form Create Page
       |--------------------------------------
      */
-    'title'                                 => '标题',
-    'instruction'                           => '说明',
-    'label'                                 => '标签',
-    'visibility'                            => '可见的',
-    'variable'                              => '变量',
-    'create_form'                           => '创建表单',
-    'forms'                                 => '表单',
-    'form_name'                             => '表单名称',
-    'view_this_form'                        => '查看表单',
-    'delete_from'                           => '删除表单',
-    'are_you_sure_you_want_to_delete'       => '你确信你想要删除表单吗',
-    'close'                                 => '关闭',
-    'instructions'                          => '说明',
-    'instructions_on_creating_form'         => '选择要添加到下面表单的字段类型，然后单击“类型”下拉。如果类型是select、checkbox或radio，不要忘记设置字段选项。用逗号分隔每个选项。完成创建表单后，可以单击“save form”按钮保存表单',
-    'form_properties'                       => '表单属性',
-    'adding_fields'                         => '增加字段中',
+    'title' => '标题',
+    'instruction' => '说明',
+    'label' => '标签',
+    'visibility' => '可见的',
+    'variable' => '变量',
+    'create_form' => '创建表单',
+    'forms' => '表单',
+    'form_name' => '表单名称',
+    'view_this_form' => '查看表单',
+    'delete_from' => '删除表单',
+    'are_you_sure_you_want_to_delete' => '你确信你想要删除表单吗',
+    'close' => '关闭',
+    'instructions' => '说明',
+    'instructions_on_creating_form' => '选择要添加到下面表单的字段类型，然后单击“类型”下拉。如果类型是select、checkbox或radio，不要忘记设置字段选项。用逗号分隔每个选项。完成创建表单后，可以单击“save form”按钮保存表单',
+    'form_properties' => '表单属性',
+    'adding_fields' => '增加字段中',
     'click_add_fields_button_to_add_fields' => "点击 <b>'增加字段'</b> 按钮去增加字段",
-    'add_fields'                            => '增加字段',
-    'save_form'                             => '保存表单',
-    'label'                                 => '标签',
-    'name'                                  => '名称',
-    'type'                                  => '类型',
-    'values(selected_fields)'               => '值 (选择的字段)',
-    'required'                              => '必须',
-    'Action'                                => '操作',
-    'remove'                                => '移除',
-    'form_deleted_successfully'             => '成功删除表单',
-    'successfully_created_form'             => '成功创建表单',
-    'please_fill_form_name'                 => '请填写表单名字',
-    'category_inserted_successfully'        => '分类插入成功',
-    'category_not_inserted'                 => '不能插入分类',
-    'category_updated_successfully'         => '分类更新成功',
-    'category_not_updated'                  => '不能更新分类',
-    'category_deleted_successfully'         => '分类删除成功',
-    'category_not_deleted'                  => '分类不能删除',
-    'article_inserted_successfully'         => '',
-    'article_not_inserted'                  => '文章插入成功',
-    'article_updated_successfully'          => '不能插入文章',
-    'article_not_updated'                   => '文章更新成功',
-    'article_deleted_successfully'          => '不能更新文章',
-    'article_not_deleted'                   => '文章删除成功',
-    'article_can_not_deleted'               => '文章不能被删除',
-    'page_created_successfully'             => '页面创建成功',
-    'your_page_updated_successfully'        => '页面更新成功',
-    'page_deleted_successfully'             => '页面删除成功',
-    'settings_updated_successfully'         => '设置更新成功',
-    'settings_can_not_updated'              => '设置不能更新',
-    'can_not_process'                       => 'Can not process',
-    'comment_published'                     => '发布评论',
-    'comment_deleted'                       => '删除评论',
-    'publish_time'                          => '发布时间',
+    'add_fields' => '增加字段',
+    'save_form' => '保存表单',
+    'label' => '标签',
+    'name' => '名称',
+    'type' => '类型',
+    'values(selected_fields)' => '值 (选择的字段)',
+    'required' => '必须',
+    'Action' => '操作',
+    'remove' => '移除',
+    'form_deleted_successfully' => '成功删除表单',
+    'successfully_created_form' => '成功创建表单',
+    'please_fill_form_name' => '请填写表单名字',
+    'category_inserted_successfully' => '分类插入成功',
+    'category_not_inserted' => '不能插入分类',
+    'category_updated_successfully' => '分类更新成功',
+    'category_not_updated' => '不能更新分类',
+    'category_deleted_successfully' => '分类删除成功',
+    'category_not_deleted' => '分类不能删除',
+    'article_inserted_successfully' => '',
+    'article_not_inserted' => '文章插入成功',
+    'article_updated_successfully' => '不能插入文章',
+    'article_not_updated' => '文章更新成功',
+    'article_deleted_successfully' => '不能更新文章',
+    'article_not_deleted' => '文章删除成功',
+    'article_can_not_deleted' => '文章不能被删除',
+    'page_created_successfully' => '页面创建成功',
+    'your_page_updated_successfully' => '页面更新成功',
+    'page_deleted_successfully' => '页面删除成功',
+    'settings_updated_successfully' => '设置更新成功',
+    'settings_can_not_updated' => '设置不能更新',
+    'can_not_process' => 'Can not process',
+    'comment_published' => '发布评论',
+    'comment_deleted' => '删除评论',
+    'publish_time' => '发布时间',
     /*
       |----------------------------------------------------------------------------------------
       | Theme Pages [English(en)]
@@ -714,7 +714,7 @@ return [
       |  Footer Pages
       |--------------------------------------
      */
-    'footer'  => '页脚',
+    'footer' => '页脚',
     'footer1' => '页脚1',
     'footer2' => '页脚2',
     'footer3' => '页脚3',
@@ -724,13 +724,13 @@ return [
       |  Custom alert box
       |--------------------------------------
      */
-    'ok'             => 'Ok',
-    'cancel'         => '取消',
-    'select-ticket'  => '请选择工单.',
-    'confirm'        => '你确定吗?',
+    'ok' => 'Ok',
+    'cancel' => '取消',
+    'select-ticket' => '请选择工单.',
+    'confirm' => '你确定吗?',
     'delete-tickets' => '删除工单',
-    'close-tickets'  => '关闭工单',
-    'open-tickets'   => '打开工单',
+    'close-tickets' => '关闭工单',
+    'open-tickets' => '打开工单',
     /*
       |----------------------------------------------------------------------------------------
       | Staff Pages [English(en)]
@@ -741,159 +741,159 @@ return [
       | customize your views to better match your application.
       |
      */
-    'are_you_sure'       => '你确定',
-    'staffs'             => '职员',
-    'name'               => '名称',
-    'user_name'          => '用户名',
-    'status'             => '状态',
-    'group'              => '分组',
-    'department'         => '部门',
-    'created'            => '创建日期',
-    'lastlogin'          => '最近登陆',
-    'createagent'        => '创建代理',
-    'delete'             => '删除',
-    'agents'             => '代理',
-    'create'             => '创建',
-    'edit'               => '编辑',
-    'departments'        => '部门',
-    'groups'             => '分组',
+    'are_you_sure' => '你确定',
+    'staffs' => '职员',
+    'name' => '名称',
+    'user_name' => '用户名',
+    'status' => '状态',
+    'group' => '分组',
+    'department' => '部门',
+    'created' => '创建日期',
+    'lastlogin' => '最近登陆',
+    'createagent' => '创建代理',
+    'delete' => '删除',
+    'agents' => '代理',
+    'create' => '创建',
+    'edit' => '编辑',
+    'departments' => '部门',
+    'groups' => '分组',
     'select_a_time_zone' => '选择时区',
-    'time_zones'         => '时区',
+    'time_zones' => '时区',
     /*
       |--------------------------------------
       |  Staff Create Page
       |--------------------------------------
      */
-    'create_agent'                            => '创建代理',
-    'first_name'                              => '名字',
-    'last_name'                               => '姓氏',
-    'mobile_number'                           => '手机号码',
-    'agent_signature'                         => '代理签名',
-    'account_status_setting'                  => '账户状态设置',
-    'account_type'                            => '账户类型',
-    'admin'                                   => '管理员',
-    'agent'                                   => '代理',
-    'account_status'                          => '账户状态',
-    'locked'                                  => '锁定',
-    'assigned_group'                          => '分配组',
-    'primary_department'                      => '主要部门',
-    'agent_time_zone'                         => '代理时区',
-    'day_light_saving'                        => '省电',
-    'limit_access'                            => '限制访问',
-    'directory_listing'                       => '目录列表',
-    'vocation_mode'                           => '职业模式',
-    'assigned_team'                           => '分配团队',
+    'create_agent' => '创建代理',
+    'first_name' => '名字',
+    'last_name' => '姓氏',
+    'mobile_number' => '手机号码',
+    'agent_signature' => '代理签名',
+    'account_status_setting' => '账户状态设置',
+    'account_type' => '账户类型',
+    'admin' => '管理员',
+    'agent' => '代理',
+    'account_status' => '账户状态',
+    'locked' => '锁定',
+    'assigned_group' => '分配组',
+    'primary_department' => '主要部门',
+    'agent_time_zone' => '代理时区',
+    'day_light_saving' => '省电',
+    'limit_access' => '限制访问',
+    'directory_listing' => '目录列表',
+    'vocation_mode' => '职业模式',
+    'assigned_team' => '分配团队',
     'agent_send_mail_error_on_agent_creation' => '发送邮件到代理时出错. 请检查邮件配置并重试',
-    'agent_creation_success'                  => '代理创建成功',
-    'failed_to_create_agent'                  => '代理创建失败',
-    'failed_to_edit_agent'                    => '代理编辑失败',
-    'agent_updated_sucessfully'               => '代理更新成功',
-    'unable_to_update_agent'                  => '无法更新代理',
-    'agent_deleted_sucessfully'               => '代理删除成功',
-    'this_staff_is_related_to_some_tickets'   => '这些职员与一些工单有关',
-    'list_of_agents'                          => '列出代理',
-    'create_an_agent'                         => '创建代理',
-    'edit_an_agent'                           => '编辑代理',
+    'agent_creation_success' => '代理创建成功',
+    'failed_to_create_agent' => '代理创建失败',
+    'failed_to_edit_agent' => '代理编辑失败',
+    'agent_updated_sucessfully' => '代理更新成功',
+    'unable_to_update_agent' => '无法更新代理',
+    'agent_deleted_sucessfully' => '代理删除成功',
+    'this_staff_is_related_to_some_tickets' => '这些职员与一些工单有关',
+    'list_of_agents' => '列出代理',
+    'create_an_agent' => '创建代理',
+    'edit_an_agent' => '编辑代理',
     /*
       |--------------------------------------
       |  Department Create Page
       |--------------------------------------
      */
-    'create_department'                                => '创建部门',
-    'manager'                                          => '管理者',
-    'ticket_assignment'                                => '工单分配',
+    'create_department' => '创建部门',
+    'manager' => '管理者',
+    'ticket_assignment' => '工单分配',
     'restrict_ticket_assignment_to_department_members' => '限制部门员工工单转让',
-    'outgoing_emails'                                  => '外发邮件',
-    'outgoing_email'                                   => '外发邮件',
-    'template_set'                                     => '模版设置',
-    'auto_responding_settings'                         => '自动响应设置',
-    'disable_for_this_department'                      => '禁用这些部门',
-    'auto_response_email'                              => '自动响应邮件',
-    'recipient'                                        => '接受人',
-    'group_access'                                     => '访问组',
-    'department_signature'                             => '部门签名',
-    'list_of_departments'                              => '部门列表',
-    'create_a_department'                              => '创建部门',
-    'outgoing_email_settings'                          => '外发邮件设置',
-    'edit_department'                                  => '编辑部门',
-    'select_a_sla'                                     => '选择 SLA',
-    'select_a_manager'                                 => '选择一个管理',
-    'department_created_sucessfully'                   => '部门创建成功',
-    'failed_to_create_department'                      => '部门创建失败',
-    'department_updated_sucessfully'                   => '部门更新成功',
-    'department_not_updated'                           => '部门无法更新',
-    'you_cannot_delete_default_department'             => '你不能删除默认部门',
-    'have_been_moved_to_default_department'            => '是否移动到默认部门',
-    'the_associated_helptopic_has_been_deactivated'    => '相关的帮助主题已被停用',
-    'department_deleted_sucessfully'                   => '部门删除成功',
-    'department_can_not_delete'                        => '部门无法删除',
-    'select_a_department'                              => '选择部门',
-    'make-default-department'                          => '设置默认部门',
+    'outgoing_emails' => '外发邮件',
+    'outgoing_email' => '外发邮件',
+    'template_set' => '模版设置',
+    'auto_responding_settings' => '自动响应设置',
+    'disable_for_this_department' => '禁用这些部门',
+    'auto_response_email' => '自动响应邮件',
+    'recipient' => '接受人',
+    'group_access' => '访问组',
+    'department_signature' => '部门签名',
+    'list_of_departments' => '部门列表',
+    'create_a_department' => '创建部门',
+    'outgoing_email_settings' => '外发邮件设置',
+    'edit_department' => '编辑部门',
+    'select_a_sla' => '选择 SLA',
+    'select_a_manager' => '选择一个管理',
+    'department_created_sucessfully' => '部门创建成功',
+    'failed_to_create_department' => '部门创建失败',
+    'department_updated_sucessfully' => '部门更新成功',
+    'department_not_updated' => '部门无法更新',
+    'you_cannot_delete_default_department' => '你不能删除默认部门',
+    'have_been_moved_to_default_department' => '是否移动到默认部门',
+    'the_associated_helptopic_has_been_deactivated' => '相关的帮助主题已被停用',
+    'department_deleted_sucessfully' => '部门删除成功',
+    'department_can_not_delete' => '部门无法删除',
+    'select_a_department' => '选择部门',
+    'make-default-department' => '设置默认部门',
     /*
       |--------------------------------------
       |  Team Create Page
       |--------------------------------------
      */
-    'create_team'                => '创建团队',
-    'team_lead'                  => '团队领导',
-    'assignment_alert'           => '任务提醒',
-    'disable_for_this_team'      => '禁用这个团队',
-    'teams'                      => '团队',
-    'list_of_teams'              => '团队列表',
-    'create_a_team'              => '创建团队',
-    'edit_a_team'                => '编辑团队',
+    'create_team' => '创建团队',
+    'team_lead' => '团队领导',
+    'assignment_alert' => '任务提醒',
+    'disable_for_this_team' => '禁用这个团队',
+    'teams' => '团队',
+    'list_of_teams' => '团队列表',
+    'create_a_team' => '创建团队',
+    'edit_a_team' => '编辑团队',
     'teams_created_successfully' => '团队创建成功',
-    'teams_can_not_create'       => '团队不能创建',
+    'teams_can_not_create' => '团队不能创建',
     'teams_updated_successfully' => '团队更新成功',
-    'teams_can_not_update'       => '团队无法更新',
+    'teams_can_not_update' => '团队无法更新',
     'teams_deleted_successfully' => '团队删除成功',
-    'teams_can_not_delete'       => '团队不能删除',
-    'select_a_team'              => '选择团队',
-    'select_a_team_lead'         => '选择团队领导',
-    'members'                    => '成员',
+    'teams_can_not_delete' => '团队不能删除',
+    'select_a_team' => '选择团队',
+    'select_a_team_lead' => '选择团队领导',
+    'members' => '成员',
     /*
       |--------------------------------------
       |  Group Create Page
       |--------------------------------------
      */
-    'create_group'                                                                           => '创建分组',
-    'goups'                                                                                  => '分组',
-    'can_create_ticket'                                                                      => '可以创建工单',
-    'can_edit_ticket'                                                                        => '可以编辑工单',
-    'can_post_ticket'                                                                        => '可以提交工单',
-    'can_close_ticket'                                                                       => '可以关闭工单 ',
-    'can_assign_ticket'                                                                      => '可以分配工单',
-    'can_transfer_ticket'                                                                    => '可以传送工单',
-    'can_delete_ticket'                                                                      => '可以删除工单',
-    'can_ban_emails'                                                                         => '可以禁止邮件',
-    'can_manage_premade'                                                                     => '可以管理半成品',
-    'can_manage_FAQ'                                                                         => '可以管理常见问题',
-    'can_view_agent_stats'                                                                   => '看一查看代理状态',
-    'department_access'                                                                      => '部门权限',
-    'admin_notes'                                                                            => '管理记录',
-    'group_members'                                                                          => '组成员',
-    'group_name'                                                                             => '组名称',
-    'select_a_group'                                                                         => '选择组',
-    'create_a_group'                                                                         => '创建组',
-    'edit_a_group'                                                                           => '编辑组',
-    'group_created_successfully'                                                             => '组创建成功',
-    'group_can_not_create'                                                                   => '组无法创建',
-    'group_updated_successfully'                                                             => '组更新成功',
-    'group_can_not_update'                                                                   => '组无法更新',
+    'create_group' => '创建分组',
+    'goups' => '分组',
+    'can_create_ticket' => '可以创建工单',
+    'can_edit_ticket' => '可以编辑工单',
+    'can_post_ticket' => '可以提交工单',
+    'can_close_ticket' => '可以关闭工单 ',
+    'can_assign_ticket' => '可以分配工单',
+    'can_transfer_ticket' => '可以传送工单',
+    'can_delete_ticket' => '可以删除工单',
+    'can_ban_emails' => '可以禁止邮件',
+    'can_manage_premade' => '可以管理半成品',
+    'can_manage_FAQ' => '可以管理常见问题',
+    'can_view_agent_stats' => '看一查看代理状态',
+    'department_access' => '部门权限',
+    'admin_notes' => '管理记录',
+    'group_members' => '组成员',
+    'group_name' => '组名称',
+    'select_a_group' => '选择组',
+    'create_a_group' => '创建组',
+    'edit_a_group' => '编辑组',
+    'group_created_successfully' => '组创建成功',
+    'group_can_not_create' => '组无法创建',
+    'group_updated_successfully' => '组更新成功',
+    'group_can_not_update' => '组无法更新',
     'there_are_agents_assigned_to_this_group_please_unassign_them_from_this_group_to_delete' => '有分配到这个组的代理. 请先删除他们从这个组',
-    'group_cannot_delete'                                                                    => '组不能被删除',
-    'group_deleted_successfully'                                                             => '组删除成功',
-    'group_cannot_delete'                                                                    => '组不能被删除',
-    'failed_to_load_the_page'                                                                => '加载页面失败',
+    'group_cannot_delete' => '组不能被删除',
+    'group_deleted_successfully' => '组删除成功',
+    'group_cannot_delete' => '组不能被删除',
+    'failed_to_load_the_page' => '加载页面失败',
     /*
       |--------------------------------------
       |  SMTP Page
       |--------------------------------------
      */
-    'driver'     => '驱动',
-    'smtp'       => 'SMTP',
-    'host'       => '主机',
-    'port'       => '端口',
+    'driver' => '驱动',
+    'smtp' => 'SMTP',
+    'host' => '主机',
+    'port' => '端口',
     'encryption' => '加密',
     /*
       |----------------------------------------------------------------------------------------
@@ -905,430 +905,430 @@ return [
       | customize your views to better match your application.
       |
      */
-    'agent_panel'        => '代理面板',
-    'profile'            => '简要描述',
-    'change_password'    => '改变密码',
-    'sign_out'           => '退出',
-    'Tickets'            => '工单',
-    'ticket-details'     => '工单详情',
-    'inbox'              => '收件箱',
-    'my_tickets'         => '我的工单',
-    'unassigned'         => '未分配',
-    'trash'              => '回收站',
-    'Updates'            => '更新',
-    'no_new_updates'     => '没有要更新的',
-    'check_for_updates'  => '检查更新',
-    'update-version'     => '更新版本',
-    'open'               => '打开',
-    'inprogress'         => 'Inprogress',
+    'agent_panel' => '代理面板',
+    'profile' => '简要描述',
+    'change_password' => '改变密码',
+    'sign_out' => '退出',
+    'Tickets' => '工单',
+    'ticket-details' => '工单详情',
+    'inbox' => '收件箱',
+    'my_tickets' => '我的工单',
+    'unassigned' => '未分配',
+    'trash' => '回收站',
+    'Updates' => '更新',
+    'no_new_updates' => '没有要更新的',
+    'check_for_updates' => '检查更新',
+    'update-version' => '更新版本',
+    'open' => '打开',
+    'inprogress' => 'Inprogress',
     'inprogress_tickets' => 'Inprogress tickets',
-    'closed'             => '关闭',
-    'Departments'        => '部门',
-    'tools'              => '工具',
-    'canned'             => '取消',
-    'knowledge_base'     => '基本知识',
-    'kb-settings'        => '基础知识设置',
-    'loading'            => '加载',
-    'ratings'            => '评级',
-    'please_rate'        => '请估价:',
-    'ticket_ratings'     => '工单等级',
+    'closed' => '关闭',
+    'Departments' => '部门',
+    'tools' => '工具',
+    'canned' => '取消',
+    'knowledge_base' => '基本知识',
+    'kb-settings' => '基础知识设置',
+    'loading' => '加载',
+    'ratings' => '评级',
+    'please_rate' => '请估价:',
+    'ticket_ratings' => '工单等级',
     /*
       |-----------------------------------------------
       |  Ticket
       |-----------------------------------------------
      */
-    'ticket_created_successfully'                                        => '工单创建成功',
-    'failed_to_create_a_new_ticket'                                      => '创建新工单失败',
-    'your_ticket_have_been_closed'                                       => '你的工单已经关闭',
-    'your_ticket_have_been_resolved'                                     => '你的工单已经解决',
-    'your_ticket_have_been_opened'                                       => '你的工单已经打开',
-    'your_ticket_have_been_moved_to_trash'                               => '你的工单被移到回收站了',
-    'this_email_have_been_banned'                                        => '这个邮件被禁止了',
-    'ticket_updated_successfully'                                        => '工单更新成功',
-    'you_have_successfully_replied_to_your_ticket'                       => '回复工单成功',
+    'ticket_created_successfully' => '工单创建成功',
+    'failed_to_create_a_new_ticket' => '创建新工单失败',
+    'your_ticket_have_been_closed' => '你的工单已经关闭',
+    'your_ticket_have_been_resolved' => '你的工单已经解决',
+    'your_ticket_have_been_opened' => '你的工单已经打开',
+    'your_ticket_have_been_moved_to_trash' => '你的工单被移到回收站了',
+    'this_email_have_been_banned' => '这个邮件被禁止了',
+    'ticket_updated_successfully' => '工单更新成功',
+    'you_have_successfully_replied_to_your_ticket' => '回复工单成功',
     'for_some_reason_your_message_was_not_posted_please_try_again_later' => '由于某种原因，你的信息没有被发布。请稍后再试',
-    'for_some_reason_your_reply_was_not_posted_please_try_again_later'   => '由于某种原因，你的回复没有被公布。请稍后再试',
-    'you_have_unassigned_your_ticket'                                    => '你的工单没有分配',
-    'for_some_reason_your_request_failed'                                => '由于某些原因，你的请求失败',
-    'trash-delete-ticket'                                                => '永久删除工单',
-    'trash-delete-title-msg'                                             => '点击这里永久删除工单.',
-    'moved_to_trash'                                                     => '移动选择的工单到回收站.',
-    'tickets_have_been_closed'                                           => '关闭选择的工单.',
-    'tickets_have_been_opened'                                           => '打开选择的工单.',
-    'unable_to_fetch_emails'                                             => '无法获取邮件',
-    'reply_content_is_a_required_field'                                  => '回复内容是一个必填字段',
-    'internal_content_is_a_required_field'                               => '内部内容是必填字段',
+    'for_some_reason_your_reply_was_not_posted_please_try_again_later' => '由于某种原因，你的回复没有被公布。请稍后再试',
+    'you_have_unassigned_your_ticket' => '你的工单没有分配',
+    'for_some_reason_your_request_failed' => '由于某些原因，你的请求失败',
+    'trash-delete-ticket' => '永久删除工单',
+    'trash-delete-title-msg' => '点击这里永久删除工单.',
+    'moved_to_trash' => '移动选择的工单到回收站.',
+    'tickets_have_been_closed' => '关闭选择的工单.',
+    'tickets_have_been_opened' => '打开选择的工单.',
+    'unable_to_fetch_emails' => '无法获取邮件',
+    'reply_content_is_a_required_field' => '回复内容是一个必填字段',
+    'internal_content_is_a_required_field' => '内部内容是必填字段',
     /*
       |-----------------------------------------------
       |  Profile
       |-----------------------------------------------
      */
-    'view-profile'                      => '查看简介',
-    'edit-profile'                      => '编辑简介',
-    'user_information'                  => '用户信息',
-    'time_zone'                         => '时区',
-    'phone_number'                      => '电话号码',
-    'contact_information'               => '联系信息',
-    'Profile-Updated-sucessfully'       => '简介更新成功.',
+    'view-profile' => '查看简介',
+    'edit-profile' => '编辑简介',
+    'user_information' => '用户信息',
+    'time_zone' => '时区',
+    'phone_number' => '电话号码',
+    'contact_information' => '联系信息',
+    'Profile-Updated-sucessfully' => '简介更新成功.',
     'User-profile-Updated-Successfully' => '用户简介更新成功.',
-    'User-Created-Successfully'         => '用户创建成功.',
+    'User-Created-Successfully' => '用户创建成功.',
     /*
       |-----------------------------------------------
       |  Dashboard
       |-----------------------------------------------
      */
-    'dashboard'         => '看板',
-    'line_chart'        => '折线图',
-    'statistics'        => '统计',
-    'opened'            => '打开的',
-    'resolved'          => '解决的',
-    'closed'            => '关闭的',
-    'deleted'           => '删除的',
-    'start_date'        => '开始时间',
-    'end_date'          => '结束时间',
-    'filter'            => '过滤',
-    'report'            => '报告',
-    'Legend'            => '图例',
-    'total'             => '总计',
+    'dashboard' => '看板',
+    'line_chart' => '折线图',
+    'statistics' => '统计',
+    'opened' => '打开的',
+    'resolved' => '解决的',
+    'closed' => '关闭的',
+    'deleted' => '删除的',
+    'start_date' => '开始时间',
+    'end_date' => '结束时间',
+    'filter' => '过滤',
+    'report' => '报告',
+    'Legend' => '图例',
+    'total' => '总计',
     'dashboard_reports' => '控制面板报告',
     /*
       |------------------------------------------------
       |User Page
       |------------------------------------------------
      */
-    'user_credentials'                                 => '用户凭证',
-    'user_directory'                                   => '用户目录',
-    'ban'                                              => '禁止',
-    'user'                                             => '用户',
-    'users'                                            => '使用者',
-    'create_user'                                      => '创建用户',
-    'edit_user'                                        => '编辑用户',
-    'full_name'                                        => '全名',
-    'mobile'                                           => '移动电话',
-    'last_login'                                       => '最后一次登录',
-    'user_profile'                                     => '用户信息',
-    'assign'                                           => '分配',
-    'open_tickets'                                     => '打开工单',
-    'closed_tickets'                                   => '关闭的工单',
-    'deleted_tickets'                                  => '删除的工单',
-    'user_created_successfully'                        => '用户创建成功',
-    'user_updated_successfully'                        => '用户更新成功',
-    'profile_updated_sucessfully'                      => '用户信息更新成功',
-    'password_updated_sucessfully'                     => '密码更新成功',
-    'password_was_not_updated_incorrect_old_password'  => '密码没有更新。旧密码不正确',
+    'user_credentials' => '用户凭证',
+    'user_directory' => '用户目录',
+    'ban' => '禁止',
+    'user' => '用户',
+    'users' => '使用者',
+    'create_user' => '创建用户',
+    'edit_user' => '编辑用户',
+    'full_name' => '全名',
+    'mobile' => '移动电话',
+    'last_login' => '最后一次登录',
+    'user_profile' => '用户信息',
+    'assign' => '分配',
+    'open_tickets' => '打开工单',
+    'closed_tickets' => '关闭的工单',
+    'deleted_tickets' => '删除的工单',
+    'user_created_successfully' => '用户创建成功',
+    'user_updated_successfully' => '用户更新成功',
+    'profile_updated_sucessfully' => '用户信息更新成功',
+    'password_updated_sucessfully' => '密码更新成功',
+    'password_was_not_updated_incorrect_old_password' => '密码没有更新。旧密码不正确',
     'the_user_has_been_removed_from_this_organization' => '用户已从这个组织中删除',
-    'user_report'                                      => '用户报告',
-    'send_password_via_email'                          => '通过电子邮件发送密码',
-    'user_send_mail_error_on_user_creation'            => '在向客户发送邮件时发生了一些错误。请检查邮件设置，然后再试一次',
-    'country_code'                                     => '国家代码',
+    'user_report' => '用户报告',
+    'send_password_via_email' => '通过电子邮件发送密码',
+    'user_send_mail_error_on_user_creation' => '在向客户发送邮件时发生了一些错误。请检查邮件设置，然后再试一次',
+    'country_code' => '国家代码',
     /*
       |------------------------------------------------
       |Organization Page
       |------------------------------------------------
      */
-    'organizations'                     => '组织',
-    'organization'                      => '组织',
-    'organization_list'                 => '组织列表',
-    'view_organization_profile'         => '视图组织信息',
-    'create_organization'               => '创建组织',
-    'account_manager'                   => '客户经理',
-    'update'                            => '更新',
-    'please_select_an_organization'     => '请选择一个组织',
-    'please_select_an_user'             => '请选择一个用户',
-    'organization_profile'              => '组织简介',
-    'organization-s_head'               => '组织的头',
-    'select_department_manager'         => '选择部门经理',
-    'select_organization_manager'       => '选择组织管理',
-    'users_of'                          => '的用户',
+    'organizations' => '组织',
+    'organization' => '组织',
+    'organization_list' => '组织列表',
+    'view_organization_profile' => '视图组织信息',
+    'create_organization' => '创建组织',
+    'account_manager' => '客户经理',
+    'update' => '更新',
+    'please_select_an_organization' => '请选择一个组织',
+    'please_select_an_user' => '请选择一个用户',
+    'organization_profile' => '组织简介',
+    'organization-s_head' => '组织的头',
+    'select_department_manager' => '选择部门经理',
+    'select_organization_manager' => '选择组织管理',
+    'users_of' => '的用户',
     'organization_created_successfully' => '组织成功创建',
-    'organization_can_not_create'       => '无法创建组织',
+    'organization_can_not_create' => '无法创建组织',
     'organization_updated_successfully' => '组织成功更新',
-    'organization_can_not_update'       => '组织不能更新',
+    'organization_can_not_update' => '组织不能更新',
     'organization_deleted_successfully' => '组织成功删除',
-    'report_of'                         => '…的报告',
-    'ticket_of'                         => '...的工单',
+    'report_of' => '…的报告',
+    'ticket_of' => '...的工单',
     /*
       |----------------------------------------------
       |  Ticket page
       |----------------------------------------------
      */
-    'subject'                                        => '主题',
-    'ticket_id'                                      => '工单ID',
-    'priority'                                       => '优先级',
-    'from'                                           => '来自',
-    'last_replier'                                   => '最后回复',
-    'assigned_to'                                    => '分配给',
-    'last_activity'                                  => '最后一个活动',
-    'answered'                                       => '回复',
-    'assigned'                                       => '已分配的',
-    'create_ticket'                                  => '创建工单',
-    'tickets'                                        => '工单',
-    'open'                                           => '打开',
-    'Ticket_Information'                             => '工单信息',
-    'Ticket_Id'                                      => '工单ID',
-    'User'                                           => '用户',
-    'Unassigned'                                     => '未分配的',
-    'unassigned-tickets'                             => '未分配的工单',
-    'generate_pdf'                                   => '生成PDF',
-    'change_status'                                  => '改变状态',
-    'more'                                           => '更多',
-    'delete_ticket'                                  => '删除工单',
-    'emergency'                                      => '紧急情况',
-    'high'                                           => '高级的',
-    'medium'                                         => '中等的',
-    'low'                                            => '低级的',
-    'sla_plan'                                       => 'SLA计划',
-    'created_date'                                   => '创建日期',
-    'due_date'                                       => '到期日',
-    'last_response'                                  => '最后答复',
-    'source'                                         => '来源',
-    'last_message'                                   => '最后一条消息',
-    'reply'                                          => '回复',
-    'response'                                       => '响应',
-    'reply_content'                                  => '回复内容',
-    'attachment'                                     => '附件',
-    'internal_note'                                  => '内部注意',
-    'this_ticket_is_under_banned_user'               => '这张工单禁止用户使用',
-    'ticket_source'                                  => '工单来源',
-    'are_you_sure_to_ban'                            => '你确定禁止吗',
-    'whome_do_you_want_to_assign_ticket'             => '你要把工单给谁',
+    'subject' => '主题',
+    'ticket_id' => '工单ID',
+    'priority' => '优先级',
+    'from' => '来自',
+    'last_replier' => '最后回复',
+    'assigned_to' => '分配给',
+    'last_activity' => '最后一个活动',
+    'answered' => '回复',
+    'assigned' => '已分配的',
+    'create_ticket' => '创建工单',
+    'tickets' => '工单',
+    'open' => '打开',
+    'Ticket_Information' => '工单信息',
+    'Ticket_Id' => '工单ID',
+    'User' => '用户',
+    'Unassigned' => '未分配的',
+    'unassigned-tickets' => '未分配的工单',
+    'generate_pdf' => '生成PDF',
+    'change_status' => '改变状态',
+    'more' => '更多',
+    'delete_ticket' => '删除工单',
+    'emergency' => '紧急情况',
+    'high' => '高级的',
+    'medium' => '中等的',
+    'low' => '低级的',
+    'sla_plan' => 'SLA计划',
+    'created_date' => '创建日期',
+    'due_date' => '到期日',
+    'last_response' => '最后答复',
+    'source' => '来源',
+    'last_message' => '最后一条消息',
+    'reply' => '回复',
+    'response' => '响应',
+    'reply_content' => '回复内容',
+    'attachment' => '附件',
+    'internal_note' => '内部注意',
+    'this_ticket_is_under_banned_user' => '这张工单禁止用户使用',
+    'ticket_source' => '工单来源',
+    'are_you_sure_to_ban' => '你确定禁止吗',
+    'whome_do_you_want_to_assign_ticket' => '你要把工单给谁',
     'are_you_sure_you_want_to_surrender_this_ticket' => '你确定要退票吗',
-    'add_collaborator'                               => '添加合作者',
-    'search_existing_users'                          => '搜索现有的用户',
-    'add_new_user'                                   => '增加新用户',
-    'search_existing_users_or_add_new_users'         => '搜索存在的用户或增加一个新用户',
-    'search_by_email'                                => '通过邮件搜索',
-    'list_of_collaborators_of_this_ticket'           => '工单合作者名单',
-    'submit'                                         => '提交',
-    'max'                                            => '最大文件大小',
-    'add_cc'                                         => '添加抄送',
-    'recepients'                                     => '收件人',
-    'select_a_canned_response'                       => '选择一个回应',
-    'assign_to'                                      => '分配给',
-    'detail'                                         => '详情',
-    'user_details'                                   => '用户详情',
-    'ticket_option'                                  => '工单选项',
-    'ticket_detail'                                  => '工单详情',
-    'Assigned_To'                                    => '分配给',
-    'locked-ticket'                                  => '警告!此工单已被锁定 ',
-    'minutes-ago'                                    => '……分钟前',
-    'access-ticket'                                  => '警告!此工单已被锁定 ',
-    'minutes'                                        => ' 分钟',
-    'in_minutes'                                     => '在几分钟内',
-    'add_another_owner'                              => '添加一个拥有人',
-    'user-not-found'                                 => '未找到的用户或用户是不活动的。再次尝试或添加一个新用户.',
-    'change-success'                                 => '成功!这张工单的所属人已经换了.',
-    'user-exists'                                    => '用户已经存在。试着搜索现有的用户.',
-    'valid-email'                                    => '输入一个有效的电子邮件地址.',
-    'search_user'                                    => '搜索用户',
-    'merge-ticket'                                   => '合并工单',
-    'title'                                          => '标题',
-    'merge'                                          => '合并',
-    'select_tickets'                                 => '选择工单去合并',
-    'select-pparent-ticket'                          => '选择父级工单',
-    'merge-reason'                                   => '合并理由',
-    'no-reason'                                      => '没有合并理由.',
-    'get_merge_message'                              => '此工单已合并',
-    'ticket_merged'                                  => ' 此工单已合并了吗.',
-    'no-tickets-to-merge'                            => '此工单的拥有者已没有工单.',
-    'merge-error'                                    => '一段时间后无法处理您的请求.',
-    'merge-success'                                  => '工单合并成功.',
-    'merge-error2'                                   => '选择工单去合并.',
-    'select-tickets-to merge'                        => '选择两个或更多的工单去合并.',
-    'different-users'                                => '选择不同用户的工单',
-    'clean-up'                                       => '永久删除',
-    'hard-delete-success-message'                    => '工单已被永久删除.',
-    'overdue'                                        => '过期的',
-    'overdue-tickets'                                => '过期的工单',
-    'change_owner_for_ticket'                        => '改变工单拥有者',
+    'add_collaborator' => '添加合作者',
+    'search_existing_users' => '搜索现有的用户',
+    'add_new_user' => '增加新用户',
+    'search_existing_users_or_add_new_users' => '搜索存在的用户或增加一个新用户',
+    'search_by_email' => '通过邮件搜索',
+    'list_of_collaborators_of_this_ticket' => '工单合作者名单',
+    'submit' => '提交',
+    'max' => '最大文件大小',
+    'add_cc' => '添加抄送',
+    'recepients' => '收件人',
+    'select_a_canned_response' => '选择一个回应',
+    'assign_to' => '分配给',
+    'detail' => '详情',
+    'user_details' => '用户详情',
+    'ticket_option' => '工单选项',
+    'ticket_detail' => '工单详情',
+    'Assigned_To' => '分配给',
+    'locked-ticket' => '警告!此工单已被锁定 ',
+    'minutes-ago' => '……分钟前',
+    'access-ticket' => '警告!此工单已被锁定 ',
+    'minutes' => ' 分钟',
+    'in_minutes' => '在几分钟内',
+    'add_another_owner' => '添加一个拥有人',
+    'user-not-found' => '未找到的用户或用户是不活动的。再次尝试或添加一个新用户.',
+    'change-success' => '成功!这张工单的所属人已经换了.',
+    'user-exists' => '用户已经存在。试着搜索现有的用户.',
+    'valid-email' => '输入一个有效的电子邮件地址.',
+    'search_user' => '搜索用户',
+    'merge-ticket' => '合并工单',
+    'title' => '标题',
+    'merge' => '合并',
+    'select_tickets' => '选择工单去合并',
+    'select-pparent-ticket' => '选择父级工单',
+    'merge-reason' => '合并理由',
+    'no-reason' => '没有合并理由.',
+    'get_merge_message' => '此工单已合并',
+    'ticket_merged' => ' 此工单已合并了吗.',
+    'no-tickets-to-merge' => '此工单的拥有者已没有工单.',
+    'merge-error' => '一段时间后无法处理您的请求.',
+    'merge-success' => '工单合并成功.',
+    'merge-error2' => '选择工单去合并.',
+    'select-tickets-to merge' => '选择两个或更多的工单去合并.',
+    'different-users' => '选择不同用户的工单',
+    'clean-up' => '永久删除',
+    'hard-delete-success-message' => '工单已被永久删除.',
+    'overdue' => '过期的',
+    'overdue-tickets' => '过期的工单',
+    'change_owner_for_ticket' => '改变工单拥有者',
     /*
       |------------------------------------------------
       |Tools Page
       |------------------------------------------------
      */
-    'canned_response'           => '录音响应',
-    'create_canned_response'    => '创建录音响应',
-    'surrender'                 => '放弃',
-    'added_successfully'        => '添加成功',
-    'updated_successfully'      => '成功更新',
+    'canned_response' => '录音响应',
+    'create_canned_response' => '创建录音响应',
+    'surrender' => '放弃',
+    'added_successfully' => '添加成功',
+    'updated_successfully' => '成功更新',
     'user_deleted_successfully' => '用户删除成功',
-    'view'                      => '查看',
+    'view' => '查看',
     /*
       |-----------------------------------------------
       | Main text
       |-----------------------------------------------
      */
-    'copyright'           => '版权',
+    'copyright' => '版权',
     'all_rights_reserved' => '版权所有',
-    'powered_by'          => '技术支持',
+    'powered_by' => '技术支持',
     /*
       |------------------------------------------------
       |Guest-User Page
       |------------------------------------------------
      */
-    'issue_summary'             => '问题总结',
-    'contact'                   => '联系',
-    'issue_details'             => '问题详情',
-    'contact_informations'      => '联络信息',
-    'contact_details'           => '联系详情',
-    'role'                      => '角色',
-    'ext'                       => '扩展',
-    'profile_pic'               => '照片资料',
-    'agent_sign'                => '代理签名',
-    'inactive'                  => '不活动的',
-    'male'                      => '男性',
-    'female'                    => '女性',
-    'old_password'              => '旧密码',
-    'new_password'              => '新密码',
-    'confirm_password'          => '确认密码',
-    'gender'                    => '性别',
-    'ticket_number'             => '工单编号',
-    'content'                   => '内容',
-    'edit_template'             => '编辑模板',
-    'edit_status'               => '编辑状态',
-    'create_status'             => '创建状态',
-    'edit_details'              => '编辑细节',
-    'edit_templates'            => '编辑模版',
-    'activate_this_set'         => '激活设置',
-    'show'                      => '显示',
+    'issue_summary' => '问题总结',
+    'contact' => '联系',
+    'issue_details' => '问题详情',
+    'contact_informations' => '联络信息',
+    'contact_details' => '联系详情',
+    'role' => '角色',
+    'ext' => '扩展',
+    'profile_pic' => '照片资料',
+    'agent_sign' => '代理签名',
+    'inactive' => '不活动的',
+    'male' => '男性',
+    'female' => '女性',
+    'old_password' => '旧密码',
+    'new_password' => '新密码',
+    'confirm_password' => '确认密码',
+    'gender' => '性别',
+    'ticket_number' => '工单编号',
+    'content' => '内容',
+    'edit_template' => '编辑模板',
+    'edit_status' => '编辑状态',
+    'create_status' => '创建状态',
+    'edit_details' => '编辑细节',
+    'edit_templates' => '编辑模版',
+    'activate_this_set' => '激活设置',
+    'show' => '显示',
     'no_notification_available' => '没有通知',
     //auto-close workflow
-    'close-msg1'                                          => '工单自动关闭后的天数.',
-    'no_of_days'                                          => '没几天',
-    'close-msg2'                                          => '启用自动关闭工作流?',
-    'enable_workflow'                                     => '启用工作流',
-    'send_email_to_user'                                  => '给用户发送邮件',
-    'close-msg3'                                          => '选择要关闭工单的状态.',
-    'close-msg4'                                          => '发送电子邮件给用户自动关闭工单?',
-    'edit_status'                                         => '编辑状态',
-    'list_of_status'                                      => '状态列表',
-    'status_settings'                                     => '状态设置',
-    'icon_class'                                          => '图标类',
-    'close_ticket_workflow'                               => '关闭工单工作流',
-    'ratings_settings'                                    => '等级设置',
-    'notification'                                        => '通知',
-    'status_has_been_updated_successfully'                => '状态更新成功',
-    'status_has_been_created_successfully'                => '状态创建成功',
-    'status_has_been_deleted'                             => '状态已被删除',
-    'you_cannot_delete_this_status'                       => '状态无法删除',
-    'you_have_deleted_all_the_read_notifications'         => '您已经删除了所有读取的通知',
+    'close-msg1' => '工单自动关闭后的天数.',
+    'no_of_days' => '没几天',
+    'close-msg2' => '启用自动关闭工作流?',
+    'enable_workflow' => '启用工作流',
+    'send_email_to_user' => '给用户发送邮件',
+    'close-msg3' => '选择要关闭工单的状态.',
+    'close-msg4' => '发送电子邮件给用户自动关闭工单?',
+    'edit_status' => '编辑状态',
+    'list_of_status' => '状态列表',
+    'status_settings' => '状态设置',
+    'icon_class' => '图标类',
+    'close_ticket_workflow' => '关闭工单工作流',
+    'ratings_settings' => '等级设置',
+    'notification' => '通知',
+    'status_has_been_updated_successfully' => '状态更新成功',
+    'status_has_been_created_successfully' => '状态创建成功',
+    'status_has_been_deleted' => '状态已被删除',
+    'you_cannot_delete_this_status' => '状态无法删除',
+    'you_have_deleted_all_the_read_notifications' => '您已经删除了所有读取的通知',
     'you_have_deleted_all_the_notification_records_since' => '您已经删除了所有的通知记录 ',
-    'ratings_updated_successfully'                        => '评级更新成功',
-    'ratings_can_not_be_created'                          => '评级不能被创建',
-    'successfully_created_this_rating'                    => '成功创建了这个评级',
-    'rating_deleted_successfully'                         => '评级成功删除',
+    'ratings_updated_successfully' => '评级更新成功',
+    'ratings_can_not_be_created' => '评级不能被创建',
+    'successfully_created_this_rating' => '成功创建了这个评级',
+    'rating_deleted_successfully' => '评级成功删除',
     //status msg
-    'status_msg1'                          => '如果您选择“是”，将向用户发送电子邮件通知.',
-    'notify_user'                          => '通知用户此状态?',
-    'deleted_status'                       => '这是已删除的工单状态吗?',
-    'resolved_status'                      => '这是已解决的工单状态吗?',
-    'status_msg3'                          => '选择"是",工单状态将会设置为已解决.',
-    'status_msg2'                          => '选择"是",工单状态将会设置为已删除.',
-    'rating-msg2'                          => '选择一个部门将这个等级限制在一个特定部门的门票或聊天。如果没有选择部门，评分将在所有部门中显示.',
-    'rating-msg3'                          => '如果您选择是，用户可以修改评级.',
-    'rating_restrict'                      => '将评级限制在一个部门',
-    'rating_change'                        => '允许用户更改评级?',
-    'security_msg1'                        => '当用户(主机)被锁定时显示的消息.',
-    'security_msg2'                        => '用户在主机/用户或计算机被锁在系统之外之前的登录尝试次数。设置为0以记录错误的登录尝试，而不锁定主机/用户.',
-    'security_msg3'                        => '主机或用户在登录失败后被禁止登录本网站的时间.',
-    'max_attempt'                          => '每个主机/用户的最大登录尝试',
-    'rating-msg1'                          => '可以给出的最大额定值。例如，如果选择了5，那么最低的评级将是1和最高的5.',
-    'enter_no_of_days'                     => '进入没有几天',
-    'template-types'                       => '模板类型',
-    'close-workflow'                       => '关闭工单工作流',
-    'template'                             => '，模版',
-    'rating_label'                         => '等级标签',
-    'display_order'                        => '显示排序',
-    'rating_scale'                         => '等计量表',
-    'rating_area'                          => '等级区域',
-    'modify'                               => '更改',
-    'rating_name'                          => '评级名字',
-    'add_user_to_this_organization'        => '增加用户到组织',
-    'Tickets_of'                           => 'Tickets of',
-    'security'                             => '安全',
-    'security_settings'                    => '安全设置',
-    'lockouts'                             => '锁定',
+    'status_msg1' => '如果您选择“是”，将向用户发送电子邮件通知.',
+    'notify_user' => '通知用户此状态?',
+    'deleted_status' => '这是已删除的工单状态吗?',
+    'resolved_status' => '这是已解决的工单状态吗?',
+    'status_msg3' => '选择"是",工单状态将会设置为已解决.',
+    'status_msg2' => '选择"是",工单状态将会设置为已删除.',
+    'rating-msg2' => '选择一个部门将这个等级限制在一个特定部门的门票或聊天。如果没有选择部门，评分将在所有部门中显示.',
+    'rating-msg3' => '如果您选择是，用户可以修改评级.',
+    'rating_restrict' => '将评级限制在一个部门',
+    'rating_change' => '允许用户更改评级?',
+    'security_msg1' => '当用户(主机)被锁定时显示的消息.',
+    'security_msg2' => '用户在主机/用户或计算机被锁在系统之外之前的登录尝试次数。设置为0以记录错误的登录尝试，而不锁定主机/用户.',
+    'security_msg3' => '主机或用户在登录失败后被禁止登录本网站的时间.',
+    'max_attempt' => '每个主机/用户的最大登录尝试',
+    'rating-msg1' => '可以给出的最大额定值。例如，如果选择了5，那么最低的评级将是1和最高的5.',
+    'enter_no_of_days' => '进入没有几天',
+    'template-types' => '模板类型',
+    'close-workflow' => '关闭工单工作流',
+    'template' => '，模版',
+    'rating_label' => '等级标签',
+    'display_order' => '显示排序',
+    'rating_scale' => '等计量表',
+    'rating_area' => '等级区域',
+    'modify' => '更改',
+    'rating_name' => '评级名字',
+    'add_user_to_this_organization' => '增加用户到组织',
+    'Tickets_of' => 'Tickets of',
+    'security' => '安全',
+    'security_settings' => '安全设置',
+    'lockouts' => '锁定',
     'security_settings_saved_successfully' => '安全设置保存成功',
-    'manage_status'                        => '管理状态',
-    'notifications'                        => '通知',
-    'auto_close_workflow'                  => '自动关闭工作流',
-    'close_ticket_workflow_settings'       => '关闭工单工作流设置',
-    'successfully_saved_your_settings'     => '成功保存你的设置',
+    'manage_status' => '管理状态',
+    'notifications' => '通知',
+    'auto_close_workflow' => '自动关闭工作流',
+    'close_ticket_workflow_settings' => '关闭工单工作流设置',
+    'successfully_saved_your_settings' => '成功保存你的设置',
     /*
       |------------------------------------------------
       |   Notification Settings Pages
       |------------------------------------------------
      */
-    'notification_settings'                       => '通知设置',
-    'delete_noti'                                 => '删除所有读过的通知?',
-    'noti_msg1'                                   => '删除通知日志的天数',
-    'noti_msg2'                                   => '您可以输入要删除的数据库日志的天数，通知的历史将从指定的日期被删除.',
-    'del_all_read'                                => '删除所有已读的',
+    'notification_settings' => '通知设置',
+    'delete_noti' => '删除所有读过的通知?',
+    'noti_msg1' => '删除通知日志的天数',
+    'noti_msg2' => '您可以输入要删除的数据库日志的天数，通知的历史将从指定的日期被删除.',
+    'del_all_read' => '删除所有已读的',
     'You_have_deleted_all_the_read_notifications' => '您已经删除了所有读取的通知',
-    'view_all_notifications'                      => '查看所有通知',
+    'view_all_notifications' => '查看所有通知',
     /*
       |------------------------------------------------
       |   Error Pages
       |------------------------------------------------
      */
-    'not_found'                                       => '未发现',
-    'oops_page_not_found'                             => 'Oops! 页面未发现',
+    'not_found' => '未发现',
+    'oops_page_not_found' => 'Oops! 页面未发现',
     'we_could_not_find_the_page_you_were_looking_for' => '我们找不到你要找的那一页',
-    'internal_server_error'                           => '内部服务器错误',
-    'be_right_back'                                   => '马上回来',
-    'sorry'                                           => '抱歉',
-    'we_are_working_on_it'                            => '我们正在改善',
-    'category'                                        => '分类',
-    'addcategory'                                     => '增加分类',
-    'allcategory'                                     => '所有分类',
-    'article'                                         => '文章',
-    'articles'                                        => '文章',
-    'addarticle'                                      => '增加文章',
-    'allarticle'                                      => '所有文章',
-    'pages'                                           => '页数',
-    'addpages'                                        => '增加页数',
-    'allpages'                                        => '所有页面',
-    'widgets'                                         => '小工具',
-    'widget-settings'                                 => '小工具设置',
-    'footer1'                                         => '页脚 1',
-    'footer2'                                         => '页脚 2',
-    'footer3'                                         => '页脚 3',
-    'footer4'                                         => '页脚 4',
-    'sidewidget1'                                     => '侧边小部件 1',
-    'sidewidget2'                                     => '侧边小部件 2',
-    'comments'                                        => '评论',
-    'comments-list'                                   => '评论列表',
-    'settings'                                        => '设置',
-    'parent'                                          => '父级',
-    'description'                                     => '描述',
-    'enter_the_description'                           => '输入描述',
-    'publish'                                         => '发布',
-    'publish_immediately'                             => '立刻发布',
-    'published'                                       => '已发布',
-    'draft'                                           => '草稿',
-    'create_a_category'                               => '创建分类',
-    'add'                                             => '增加',
-    'social'                                          => '社交',
-    'social-widget-settings'                          => '社交小工具设置',
-    'comment'                                         => '评论',
-    'not_published'                                   => '不发布',
-    'numberofelementstodisplay'                       => '要显示的元素的数量',
+    'internal_server_error' => '内部服务器错误',
+    'be_right_back' => '马上回来',
+    'sorry' => '抱歉',
+    'we_are_working_on_it' => '我们正在改善',
+    'category' => '分类',
+    'addcategory' => '增加分类',
+    'allcategory' => '所有分类',
+    'article' => '文章',
+    'articles' => '文章',
+    'addarticle' => '增加文章',
+    'allarticle' => '所有文章',
+    'pages' => '页数',
+    'addpages' => '增加页数',
+    'allpages' => '所有页面',
+    'widgets' => '小工具',
+    'widget-settings' => '小工具设置',
+    'footer1' => '页脚 1',
+    'footer2' => '页脚 2',
+    'footer3' => '页脚 3',
+    'footer4' => '页脚 4',
+    'sidewidget1' => '侧边小部件 1',
+    'sidewidget2' => '侧边小部件 2',
+    'comments' => '评论',
+    'comments-list' => '评论列表',
+    'settings' => '设置',
+    'parent' => '父级',
+    'description' => '描述',
+    'enter_the_description' => '输入描述',
+    'publish' => '发布',
+    'publish_immediately' => '立刻发布',
+    'published' => '已发布',
+    'draft' => '草稿',
+    'create_a_category' => '创建分类',
+    'add' => '增加',
+    'social' => '社交',
+    'social-widget-settings' => '社交小工具设置',
+    'comment' => '评论',
+    'not_published' => '不发布',
+    'numberofelementstodisplay' => '要显示的元素的数量',
     //======================================
-    'language'                                                                 => '语言',
-    'save'                                                                     => '保存',
-    'create'                                                                   => '创建',
-    'dateformat'                                                               => '日期格式',
-    'slug'                                                                     => 'Slug',
-    'read_more'                                                                => '查看全部',
-    'view_all'                                                                 => '查看所有',
-    'categories'                                                               => '分类',
-    'need_more_support'                                                        => '需要更多支持',
+    'language' => '语言',
+    'save' => '保存',
+    'create' => '创建',
+    'dateformat' => '日期格式',
+    'slug' => 'Slug',
+    'read_more' => '查看全部',
+    'view_all' => '查看所有',
+    'categories' => '分类',
+    'need_more_support' => '需要更多支持',
     'if_you_did_not_find_an_answer_please_raise_a_ticket_describing_the_issue' => '如果你没有找到答案，请提交工单附加这个问题的描述',
-    'have_a_question?_type_your_search_term_here'                              => '有问题吗?在这里输入搜索词...',
-    'search'                                                                   => '搜索',
-    'frequently_asked_questions'                                               => '常见问题',
-    'leave_a_reply'                                                            => '留下回复',
-    'post_message'                                                             => '发布讯息',
+    'have_a_question?_type_your_search_term_here' => '有问题吗?在这里输入搜索词...',
+    'search' => '搜索',
+    'frequently_asked_questions' => '常见问题',
+    'leave_a_reply' => '留下回复',
+    'post_message' => '发布讯息',
     /*
       |--------------------------------------------------------------------------------------
       |  Client Panel [English(en)]
@@ -1338,44 +1338,44 @@ return [
       | customize your views to better match your application.
       |
      */
-    'home'                                                                             => '主页',
-    'submit_a_ticket'                                                                  => '提交工单',
-    'my_profile'                                                                       => '个人信息',
-    'log_out'                                                                          => '退出',
-    'forgot_password'                                                                  => '忘记密码',
-    'create_account'                                                                   => '创建账号',
-    'you_are_here'                                                                     => '你在这',
-    'have_a_ticket'                                                                    => '有个工单',
-    'check_ticket_status'                                                              => '检查工单状态',
-    'choose_a_help_topic'                                                              => '选择帮助主题',
-    'ticket_status'                                                                    => '工单状态',
-    'post_comment'                                                                     => '文章评论',
-    'plugin'                                                                           => '插件',
-    'edit_profile'                                                                     => '编辑资料',
-    'Send'                                                                             => '发送',
-    'no_article'                                                                       => '没有文章',
-    'profile_settings'                                                                 => '资料设置',
-    'please_fill_all_required_feilds'                                                  => '请填充所有必填字段.',
-    'successfully_replied'                                                             => '回复成功',
-    'please_fill_some_data'                                                            => '请填充一些数据!',
-    'profile_updated_sucessfully'                                                      => '资料更新成功',
-    'password_updated_sucessfully'                                                     => '密码更新成功',
-    'password_was_not_updated_incorrect_old_password'                                  => '密码未更新，请纠正你的旧密码',
-    'there_is_no_such_ticket_number'                                                   => '没有这样的工单编号',
-    "email_didn't_match_with_ticket_number"                                            => '邮件无法匹配到工单',
-    'we_have_sent_you_a_link_by_email_please_click_on_that_link_to_view_ticket'        => '我们通过邮箱发送你们一个邮件，点击连接查看工单',
-    'no_records_on_publish_time'                                                       => '在发布时间内没有记录',
-    'your_details_send_to_system'                                                      => '你的资料发送到系统',
-    'your_details_can_not_send_to_system'                                              => '你的资料没有发送到系统',
-    'your_comment_posted'                                                              => '你评论了文章',
-    'sorry_not_processed'                                                              => '抱歉没进程',
-    'profile_updated_sucessfully'                                                      => '资料更新成功',
-    'password_was_not_updated'                                                         => '密码未更新',
+    'home' => '主页',
+    'submit_a_ticket' => '提交工单',
+    'my_profile' => '个人信息',
+    'log_out' => '退出',
+    'forgot_password' => '忘记密码',
+    'create_account' => '创建账号',
+    'you_are_here' => '你在这',
+    'have_a_ticket' => '有个工单',
+    'check_ticket_status' => '检查工单状态',
+    'choose_a_help_topic' => '选择帮助主题',
+    'ticket_status' => '工单状态',
+    'post_comment' => '文章评论',
+    'plugin' => '插件',
+    'edit_profile' => '编辑资料',
+    'Send' => '发送',
+    'no_article' => '没有文章',
+    'profile_settings' => '资料设置',
+    'please_fill_all_required_feilds' => '请填充所有必填字段.',
+    'successfully_replied' => '回复成功',
+    'please_fill_some_data' => '请填充一些数据!',
+    'profile_updated_sucessfully' => '资料更新成功',
+    'password_updated_sucessfully' => '密码更新成功',
+    'password_was_not_updated_incorrect_old_password' => '密码未更新，请纠正你的旧密码',
+    'there_is_no_such_ticket_number' => '没有这样的工单编号',
+    "email_didn't_match_with_ticket_number" => '邮件无法匹配到工单',
+    'we_have_sent_you_a_link_by_email_please_click_on_that_link_to_view_ticket' => '我们通过邮箱发送你们一个邮件，点击连接查看工单',
+    'no_records_on_publish_time' => '在发布时间内没有记录',
+    'your_details_send_to_system' => '你的资料发送到系统',
+    'your_details_can_not_send_to_system' => '你的资料没有发送到系统',
+    'your_comment_posted' => '你评论了文章',
+    'sorry_not_processed' => '抱歉没进程',
+    'profile_updated_sucessfully' => '资料更新成功',
+    'password_was_not_updated' => '密码未更新',
     'sorry_your_ticket_token_has_expired_please_try_to_resend_the_ticket_link_request' => '抱歉，你的工单令牌失效! 请尝试重新发送连接请求',
-    'sorry_you_are_not_allowed_token_expired'                                          => '抱歉，不允许，令牌实效!',
-    'thank_you_for_your_rating'                                                        => '谢谢你的评价!',
-    'your_ticket_has_been'                                                             => 'Your ticket has been',
-    'failed_to_send_email_contact_administrator'                                       => '邮件发送失败，请联系系统管理员',
+    'sorry_you_are_not_allowed_token_expired' => '抱歉，不允许，令牌实效!',
+    'thank_you_for_your_rating' => '谢谢你的评价!',
+    'your_ticket_has_been' => 'Your ticket has been',
+    'failed_to_send_email_contact_administrator' => '邮件发送失败，请联系系统管理员',
     /*
      * |---------------------------------------------------------------------------------------
      * |API settings
@@ -1384,131 +1384,131 @@ return [
      * |
      * |
      */
-    'webhooks'                         => 'Webhooks',
+    'webhooks' => 'Webhooks',
     'enter_url_to_send_ticket_details' => '输入url发送邮件细节',
-    'api'                              => 'API',
-    'api_key'                          => 'API key',
-    'api_key_mandatory'                => 'API key 托管',
-    'api_configurations'               => 'API ',
-    'generate_key'                     => '生成钥匙',
-    'api_settings'                     => 'API 设置',
+    'api' => 'API',
+    'api_key' => 'API key',
+    'api_key_mandatory' => 'API key 托管',
+    'api_configurations' => 'API ',
+    'generate_key' => '生成钥匙',
+    'api_settings' => 'API 设置',
     /*
      * -----------------------------------------------------------------------------
      * Error log and debugging settings
      * --------------------------------------------------------------------------
      *
      */
-    'error-debug'                        => '错误日志与debug',
-    'debug-options'                      => 'debug 选项',
-    'view-logs'                          => '查看错误日志',
-    'not-authorised-error-debug'         => '你无权访问URl',
-    'error-debug-settings'               => '错误与debug设置',
-    'debugging'                          => 'debug模式',
-    'bugsnag-debugging'                  => '发送应用崩溃报告，帮助瓢虫改善Faveo',
+    'error-debug' => '错误日志与debug',
+    'debug-options' => 'debug 选项',
+    'view-logs' => '查看错误日志',
+    'not-authorised-error-debug' => '你无权访问URl',
+    'error-debug-settings' => '错误与debug设置',
+    'debugging' => 'debug模式',
+    'bugsnag-debugging' => '发送应用崩溃报告，帮助瓢虫改善Faveo',
     'error-debug-settings-saved-message' => '错误与debug配置保存成功',
     'error-debug-settings-error-message' => '你没做任何改变.',
-    'error-logs'                         => '错误日志',
+    'error-logs' => '错误日志',
     /* ---------------------------------------------------------------------------------------
      * Latest update 16-06-2016
      * -----------------------------------------------------------------------------------
      */
     'that_email_is not_available_in_this_system' => '无效的邮件在系统中',
-    'use_subject'                                => '使用主题',
-    'reopen'                                     => '重新打开',
-    'invalid_attempt'                            => '无效的尝试',
+    'use_subject' => '使用主题',
+    'reopen' => '重新打开',
+    'invalid_attempt' => '无效的尝试',
     /* ---------------------------------------------------------------------------------------
      * Latest update 27-07-2016
      * -----------------------------------------------------------------------------------
      */
-    'queue'  => '队列',
+    'queue' => '队列',
     'queues' => '队列',
     /*     * -------------------------------------------------------------------------------------------------
      * OTP  messages body to send to user while registering, resetting passwords
      * --------------------------------------------------------------------------------------------------
      */
-    'hello'                   => 'Hello',
-    'reset-link-msg'          => ",\r\n这里是重新设置密码连接.\r\n",
-    'otp-for-your'            => ",\r\n你的OTP",
+    'hello' => 'Hello',
+    'reset-link-msg' => ",\r\n这里是重新设置密码连接.\r\n",
+    'otp-for-your' => ",\r\n你的OTP",
     'account-verification-is' => '帐户验证',
-    'extra-text'              => ".\r\n你能登陆你的账户用OTP或点击我们发送到你邮箱的这个连接.",
-    'otp-not-sent'            => '在发送OTP时，我们遇到一些问题，请稍后尝试.',
+    'extra-text' => ".\r\n你能登陆你的账户用OTP或点击我们发送到你邮箱的这个连接.",
+    'otp-not-sent' => '在发送OTP时，我们遇到一些问题，请稍后尝试.',
     /*     * -------------------------------------------------------------------------------------------
      * Ticket number settings 03-08-2016
      * ------------------------------------------------------------------------------------------
      */
-    'format'               => '格式',
+    'format' => '格式',
     'ticket-number-format' => '此设置用于生成票号。使用要放置数字的哈希符号(\' # \')和要放置字符的美元符号(\' $ \')。任何其他文本的数字格式将被保留. ',
-    'ticket-number-type'   => '选择一个序列，从中得到新的票号。系统默认有一个递增序列和一个随机序列',
+    'ticket-number-type' => '选择一个序列，从中得到新的票号。系统默认有一个递增序列和一个随机序列',
     /*     * ----------------------------------------------------------------------------------------------------
      * Social media integration
      * ---------------------------------------------------------------------------------------------------------
      */
-    'client_id'     => '客户id',
+    'client_id' => '客户id',
     'client_secret' => '客户密钥',
-    'redirect'      => '跳转URL',
-    'details'       => '详情',
-    'social-media'  => '社会媒体',
+    'redirect' => '跳转URL',
+    'details' => '详情',
+    'social-media' => '社会媒体',
     /*     * ----------------------------------------------------------------------------------------------
      * Report
      * ----------------------------------------------------------------------------------------------
      */
-    'report'              => '报告',
-    'Report'              => '报告',
-    'start_date'          => '开始日期',
-    'end_date'            => '结束日期',
-    'select'              => '选择',
-    'generate'            => '生成',
-    'day'                 => '天',
-    'week'                => '周',
-    'month'               => '月',
+    'report' => '报告',
+    'Report' => '报告',
+    'start_date' => '开始日期',
+    'end_date' => '结束日期',
+    'select' => '选择',
+    'generate' => '生成',
+    'day' => '天',
+    'week' => '周',
+    'month' => '月',
     'Currnet_In_Progress' => '当前进程',
-    'Total_Created'       => '共计创建',
-    'Total_Reopened'      => '共计重新打开',
-    'Total_Closed'        => '共计关闭',
-    'tabular'             => '表格式的',
-    'reopened'            => '重新打开',
+    'Total_Created' => '共计创建',
+    'Total_Reopened' => '共计重新打开',
+    'Total_Closed' => '共计关闭',
+    'tabular' => '表格式的',
+    'reopened' => '重新打开',
     /* ---------------------------------------------------------------------------------------
      * Ticket Priority
      * -----------------------------------------------------------------------------------
      */
-    'ticket_priority'                                           => '工单优先级',
-    'priority'                                                  => '优先级',
-    'priority_desc'                                             => '优先级描述',
-    'priority_urgency'                                          => '优先级紧急状况',
-    'priority_id'                                               => '优先级 Id',
-    'priority_color'                                            => '优先级颜色',
-    'ispublic'                                                  => '是否发布',
-    'is_default'                                                => '默认',
-    'create_ticket_priority'                                    => '创建工单优先级',
-    'agent_notes'                                               => '代理说明',
-    'select_priority'                                           => '选择优先级',
-    'normal'                                                    => '常规',
-    'ispublic'                                                  => '可见性',
-    'make-default-priority'                                     => '设置默认优先级',
-    'priority_successfully_created'                             => '优先级创建成功',
-    'priority_successfully_updated'                             => '优先级更新成功',
-    'delete_successfully'                                       => '删除成功',
-    'user_priority_status'                                      => '用户优先级状态',
-    'current'                                                   => '当前:',
+    'ticket_priority' => '工单优先级',
+    'priority' => '优先级',
+    'priority_desc' => '优先级描述',
+    'priority_urgency' => '优先级紧急状况',
+    'priority_id' => '优先级 Id',
+    'priority_color' => '优先级颜色',
+    'ispublic' => '是否发布',
+    'is_default' => '默认',
+    'create_ticket_priority' => '创建工单优先级',
+    'agent_notes' => '代理说明',
+    'select_priority' => '选择优先级',
+    'normal' => '常规',
+    'ispublic' => '可见性',
+    'make-default-priority' => '设置默认优先级',
+    'priority_successfully_created' => '优先级创建成功',
+    'priority_successfully_updated' => '优先级更新成功',
+    'delete_successfully' => '删除成功',
+    'user_priority_status' => '用户优先级状态',
+    'current' => '当前:',
     'active_user_can_select_the_priority_while_creating_ticket' => '活动用户可以在创建票据时选择优先级',
     /* --------------------------------------------------------------------------------------------
      * Approval Updated
      * --------------------------------------------------------------------------------------------
      */
-    'approval'                               => '批准',
-    'approval_tickets'                       => '提准工单',
-    'approve'                                => '批准',
-    'approval_request'                       => '批准请求',
-    'approvel_ticket_list'                   => '批准工单列表',
-    'approval_settings'                      => '批准设置',
-    'close_all_ticket_for_approval'          => '关闭所有批准的工单',
+    'approval' => '批准',
+    'approval_tickets' => '提准工单',
+    'approve' => '批准',
+    'approval_request' => '批准请求',
+    'approvel_ticket_list' => '批准工单列表',
+    'approval_settings' => '批准设置',
+    'close_all_ticket_for_approval' => '关闭所有批准的工单',
     'approval_settings-created-successfully' => '批准设置创建成功',
     /* --------------------------------------------------------------------------------------------
      * Followup Updated
      * --------------------------------------------------------------------------------------------
      */
-    'followup'              => '跟踪',
-    'followup_tickets'      => '追踪工单',
+    'followup' => '跟踪',
+    'followup_tickets' => '追踪工单',
     'followup_Notification' => '后续通知',
     /*
      * --------------------------------------------------------------------------------------------
@@ -1520,193 +1520,193 @@ return [
      * User Module
      * --------------------------------------------------------------------------------------------
      */
-    'agent_report'                                                 => '代理报告',
-    'assign_tickets'                                               => '分配工单',
-    'delete_agent'                                                 => '删除代理',
-    'delete_user'                                                  => '删除用户',
-    'confirm_deletion'                                             => 'Confirm deletion',
-    'delete_all_content'                                           => '删除所有内容',
-    'agent_profile'                                                => '代理文档',
-    'change_role_to_admin'                                         => '改变角色到管理',
-    'change_role_to_user'                                          => '改变角色到用户',
-    'change_role_to_agent'                                         => '改变角色到代理',
-    'change_password'                                              => '改变密码',
-    'role_change'                                                  => '角色改变',
-    'password_generator'                                           => '密码生成器',
-    'department'                                                   => '部门',
-    'duetoday'                                                     => '今天到期',
-    'today-due_tickets'                                            => '今天的到期工单',
-    'password_change_successfully'                                 => '密码修改成功',
-    'role_change_successfully'                                     => '角色删除成功',
-    'user_delete_successfully'                                     => '用户删除成功',
-    'agent_delete_successfully'                                    => '代理删除成功',
-    'select_another_agent'                                         => '选择另一个代理',
+    'agent_report' => '代理报告',
+    'assign_tickets' => '分配工单',
+    'delete_agent' => '删除代理',
+    'delete_user' => '删除用户',
+    'confirm_deletion' => 'Confirm deletion',
+    'delete_all_content' => '删除所有内容',
+    'agent_profile' => '代理文档',
+    'change_role_to_admin' => '改变角色到管理',
+    'change_role_to_user' => '改变角色到用户',
+    'change_role_to_agent' => '改变角色到代理',
+    'change_password' => '改变密码',
+    'role_change' => '角色改变',
+    'password_generator' => '密码生成器',
+    'department' => '部门',
+    'duetoday' => '今天到期',
+    'today-due_tickets' => '今天的到期工单',
+    'password_change_successfully' => '密码修改成功',
+    'role_change_successfully' => '角色删除成功',
+    'user_delete_successfully' => '用户删除成功',
+    'agent_delete_successfully' => '代理删除成功',
+    'select_another_agent' => '选择另一个代理',
     'agent_delete_successfully_and_ticket_assign_to_another_agent' => '代理删除成功并且已分配给另一代理',
-    'deleted_user'                                                 => '删除用户',
-    'deleted_user_directory'                                       => '删除用户目录',
-    'restore'                                                      => '修复',
-    'user_restore_successfully'                                    => '用户修复成功',
+    'deleted_user' => '删除用户',
+    'deleted_user_directory' => '删除用户目录',
+    'restore' => '修复',
+    'user_restore_successfully' => '用户修复成功',
     /*     * * updates 7-6-2018** */
     'apply' => 'Apply',
     /* updates 7-6-2018 * */
-    'sort-by'                      => '排序',
-    'created-at'                   => '创建在',
-    'or'                           => '或',
-    'activate'                     => '激活',
-    'system-email-not-configured'  => '我们无法处理电子邮件请求，因为系统没有配置电子邮件发送。请联系并报告系统管理员.',
-    'assign-ticket'                => '分配工单',
-    'can-not-inactive-group'       => '不能使组无效，因为组中分配了代理。请将这些代理分配给另一组，然后再试一次.',
+    'sort-by' => '排序',
+    'created-at' => '创建在',
+    'or' => '或',
+    'activate' => '激活',
+    'system-email-not-configured' => '我们无法处理电子邮件请求，因为系统没有配置电子邮件发送。请联系并报告系统管理员.',
+    'assign-ticket' => '分配工单',
+    'can-not-inactive-group' => '不能使组无效，因为组中分配了代理。请将这些代理分配给另一组，然后再试一次.',
     'internal-note-has-been-added' => '内注已增加到工单',
-    'active-users'                 => '激活用户',
-    'deleted-users'                => '删除用户',
-    'view-option'                  => '查看选项',
-    'accoutn-not-verified'         => '用户账号未验证',
-    'enabled'                      => '启用',
-    'disabled'                     => '禁用',
-    'user-account-is-deleted'      => '用户账号删除成功.',
-    'restore-user'                 => '修复用户账号',
-    'delete-account-caution-info'  => '请注意，这个帐户可能在系统中仍然有打开的工单.',
-    'reply-can-not-be-empty'       => '回复是空的，请输入回复消息.',
+    'active-users' => '激活用户',
+    'deleted-users' => '删除用户',
+    'view-option' => '查看选项',
+    'accoutn-not-verified' => '用户账号未验证',
+    'enabled' => '启用',
+    'disabled' => '禁用',
+    'user-account-is-deleted' => '用户账号删除成功.',
+    'restore-user' => '修复用户账号',
+    'delete-account-caution-info' => '请注意，这个帐户可能在系统中仍然有打开的工单.',
+    'reply-can-not-be-empty' => '回复是空的，请输入回复消息.',
     //update 18-12-2016
     'account-created-contact-admin-as-we-were-not-able-to-send-opt' => '你的账户创建成功.请联系管理员去激活.',
     //update 19-12-2016
-    'only-agents'    => '代理用户',
-    'only-users'     => '客户端用户',
-    'banned-users'   => '禁用的用户',
+    'only-agents' => '代理用户',
+    'only-users' => '客户端用户',
+    'banned-users' => '禁用的用户',
     'inactive-users' => '激活的用户',
-    'all-users'      => '所有用户',
-    'search'         => '搜索...',
+    'all-users' => '所有用户',
+    'search' => '搜索...',
     //update 21-12-2016
     'selected-user-is-already-the-owner' => '选择的用户已经是工单的拥有者.',
     //update 1-2-2017
     'system-outgoing-incoming-mail-not-configured' => '你没有配置系统邮件. Faveo 无法发送邮件给用户.',
-    'confihure-the-mail-now'                       => '点击这里配置邮箱.',
-    'system-mail-not-configured-agent-message'     => '系统传入和传出的电子邮件设置没有配置。请联系管理.',
+    'confihure-the-mail-now' => '点击这里配置邮箱.',
+    'system-mail-not-configured-agent-message' => '系统传入和传出的电子邮件设置没有配置。请联系管理.',
     // arindam-14.2.2017
     // sla
-    'min'    => '分',
-    'hours'  => '时',
-    'days'   => '天',
+    'min' => '分',
+    'hours' => '时',
+    'days' => '天',
     'months' => '月',
-    'year'   => '年',
+    'year' => '年',
     // department change
-    'change_department'                      => '改变部门',
+    'change_department' => '改变部门',
     'ticket_department_successfully_changed' => '成功改变工单部门',
-    'select_another_department'              => '选择另一个部门',
+    'select_another_department' => '选择另一个部门',
     // status
     /*     * ----------------------------------------------------------------
      * Status
      * ----------------------------------------------------------------
      */
-    'client'               => '客户',
-    'send_email'           => '发送邮件',
+    'client' => '客户',
+    'send_email' => '发送邮件',
     'visibility_to_client' => '可见客户',
-    'purpose_of_status'    => '目标状态',
-    'status_to_display'    => '展示状态',
-    'icon_color'           => '图表颜色',
+    'purpose_of_status' => '目标状态',
+    'status_to_display' => '展示状态',
+    'icon_color' => '图表颜色',
     /*     * --------------------------------------------------------------------------------------------
      * Status
      * --------------------------------------------------------------------------------------------
      */
-    'visible_to_client'                                                               => '可见客户',
-    'icon'                                                                            => '图表',
-    'none'                                                                            => '没有',
-    'allow_client'                                                                    => '允许客户',
-    'if_yes_status_name_will_be_displayed'                                            => '如果是，将显示状态名',
-    'if_yes_then_clients_can_choose_this_status'                                      => '如果是，客户能选择这个状态',
+    'visible_to_client' => '可见客户',
+    'icon' => '图表',
+    'none' => '没有',
+    'allow_client' => '允许客户',
+    'if_yes_status_name_will_be_displayed' => '如果是，将显示状态名',
+    'if_yes_then_clients_can_choose_this_status' => '如果是，客户能选择这个状态',
     'purpose_of_status_will_perform_the_action_to_be_applied_on_the_status_selection' => '状态的目的将执行应用于状态选择的操作',
-    'this_message_will_be_displayed_in_the_thread_as_internal_note'                   => '此消息将作为内部通知显示在线程中',
-    'make_system_default_for_selected_purpose'                                        => '为选择的目标设置系统默认值',
-    'this_status_will_be_displayed_to_client_if_visibility_of_client_chosen_no'       => '状态将会显示到客户端，如果客户选择的是no',
-    'tick_who_all_to_send_notification'                                               => '发送通知',
-    'Default'                                                                         => '默认',
-    'unable_to_change_the_purpose_of_status_there_are_tickets_with_this_status'       => '不能改变工单状态，正在被使用.',
-    'you_cannot_delete_a_default_ticket_status'                                       => '不能删除默认的状态',
-    'associated_tickets_moved_to_default_status'                                      => '相关工单已移动到默认状态',
-    'status_deleted_successfully'                                                     => '状态删除成功',
-    'have_been_marked_as'                                                             => '已被标记作为',
-    'have_been_deleted_forever'                                                       => '永久删除',
-    'related_tickets_moved_to_default_status'                                         => '相关工单已移动到默认状态',
+    'this_message_will_be_displayed_in_the_thread_as_internal_note' => '此消息将作为内部通知显示在线程中',
+    'make_system_default_for_selected_purpose' => '为选择的目标设置系统默认值',
+    'this_status_will_be_displayed_to_client_if_visibility_of_client_chosen_no' => '状态将会显示到客户端，如果客户选择的是no',
+    'tick_who_all_to_send_notification' => '发送通知',
+    'Default' => '默认',
+    'unable_to_change_the_purpose_of_status_there_are_tickets_with_this_status' => '不能改变工单状态，正在被使用.',
+    'you_cannot_delete_a_default_ticket_status' => '不能删除默认的状态',
+    'associated_tickets_moved_to_default_status' => '相关工单已移动到默认状态',
+    'status_deleted_successfully' => '状态删除成功',
+    'have_been_marked_as' => '已被标记作为',
+    'have_been_deleted_forever' => '永久删除',
+    'related_tickets_moved_to_default_status' => '相关工单已移动到默认状态',
     //updates 22-2-2017
     'invalid-date-range' => '无效的日期范围',
     //updates 14-4-2017
-    'notification.priority.update'       => '更新被 :agent - 排序改变从 :old 到 :new',
-    'notification.source.update'         => '更新被 :agent - 来源改变从 :old 到 :new',
-    'notification.title.update'          => '更新被 :agent - 标题改变从 :old 到 :new',
-    'notification.helptopic.update'      => '更新被 :agent - 帮助改变从 :old 到 :new',
-    'notification.sla.update'            => '更新被 :agent - Sla改变从 :old 到 :new',
-    'notification.status.update'         => '更新被 :agent - 状态改变从 :old 到 :new',
-    'notification.assign.update'         => '分配被 :agent - 工单 分配给 :new',
-    'notification.user.update'           => '工单所有权更改被 :agent - 从 :old 到 :new',
-    'notification.department.update'     => '更新被 :agent - 部门改变从 :old 到 :new',
-    'created.ticket'                     => '一个新工单 :subject 已经创建',
-    'mode'                               => '模式',
-    'new_internal_activity_alert'        => '新网络激活提醒',
-    'sms'                                => 'Sms',
-    'agent'                              => '代理',
-    'all_department_manager'             => '所有部门管理',
-    'all_team_lead'                      => '所有团队领导',
-    'registration_notification'          => '登记通知',
-    'reply_notification'                 => '回复通知',
-    'notification.update'                => ':model 设置为 :new 从 :old',
-    'notification.update.inapp'          => ':model 设置为 :new 从 :old 在 <b>:ticket</b>',
-    'notification.assigned'              => '已分配工单到 :new',
-    'notification.assigned.inapp'        => '已分配工单 <b>:ticket</b> 到 :new',
-    'notification.assigned.myself'       => '工单已分配给他自己',
+    'notification.priority.update' => '更新被 :agent - 排序改变从 :old 到 :new',
+    'notification.source.update' => '更新被 :agent - 来源改变从 :old 到 :new',
+    'notification.title.update' => '更新被 :agent - 标题改变从 :old 到 :new',
+    'notification.helptopic.update' => '更新被 :agent - 帮助改变从 :old 到 :new',
+    'notification.sla.update' => '更新被 :agent - Sla改变从 :old 到 :new',
+    'notification.status.update' => '更新被 :agent - 状态改变从 :old 到 :new',
+    'notification.assign.update' => '分配被 :agent - 工单 分配给 :new',
+    'notification.user.update' => '工单所有权更改被 :agent - 从 :old 到 :new',
+    'notification.department.update' => '更新被 :agent - 部门改变从 :old 到 :new',
+    'created.ticket' => '一个新工单 :subject 已经创建',
+    'mode' => '模式',
+    'new_internal_activity_alert' => '新网络激活提醒',
+    'sms' => 'Sms',
+    'agent' => '代理',
+    'all_department_manager' => '所有部门管理',
+    'all_team_lead' => '所有团队领导',
+    'registration_notification' => '登记通知',
+    'reply_notification' => '回复通知',
+    'notification.update' => ':model 设置为 :new 从 :old',
+    'notification.update.inapp' => ':model 设置为 :new 从 :old 在 <b>:ticket</b>',
+    'notification.assigned' => '已分配工单到 :new',
+    'notification.assigned.inapp' => '已分配工单 <b>:ticket</b> 到 :new',
+    'notification.assigned.myself' => '工单已分配给他自己',
     'notification.assigned.myself.inapp' => ' 已经分配<b>:ticket</b> 给他自己',
-    'notification.duedate'               => '工单 :model 在 :new',
-    'notification.duedate.inapp'         => '工单 :model 在 :new',
-    'notification.note'                  => '新 :model 已增加 - :new',
-    'notification.note.inapp'            => '增加 :model 在 <b>:ticket</b> - :new',
-    'agent_reply'                        => '代理回复',
-    'client_reply'                       => '客户端回复',
-    'new-user-register'                  => '已注册',
-    'reply.notification'                 => '这个回答在 <b>:title</b>',
-    'custom-format'                      => '自定义个是',
-    'assigned_agent'                     => '指定代理',
-    'in_app_system'                      => '通知',
-    'new_ticket_confirmation_alert'      => '新工单确认',
-    'registration_verification'          => '注册验证',
-    'client'                             => '哭护短',
-    'sla_alert'                          => 'SLA 弹出',
+    'notification.duedate' => '工单 :model 在 :new',
+    'notification.duedate.inapp' => '工单 :model 在 :new',
+    'notification.note' => '新 :model 已增加 - :new',
+    'notification.note.inapp' => '增加 :model 在 <b>:ticket</b> - :new',
+    'agent_reply' => '代理回复',
+    'client_reply' => '客户端回复',
+    'new-user-register' => '已注册',
+    'reply.notification' => '这个回答在 <b>:title</b>',
+    'custom-format' => '自定义个是',
+    'assigned_agent' => '指定代理',
+    'in_app_system' => '通知',
+    'new_ticket_confirmation_alert' => '新工单确认',
+    'registration_verification' => '注册验证',
+    'client' => '哭护短',
+    'sla_alert' => 'SLA 弹出',
     // mobile OTP verification screen
-    'verification_channel'           => '验证频道',
-    'verify-mobile'                  => '验证手机号码',
-    'send_otp'                       => '发送 OTP',
-    'enter-otp-message-to-users'     => '我们已经发送OTP到你的手机,请验证你的OTP.',
-    'edit_number'                    => '编辑号码',
-    'enter_different_number'         => '输入新号码或更新',
-    'otp_sending_message'            => '稍等，我们正在发送OTP到你的电话',
+    'verification_channel' => '验证频道',
+    'verify-mobile' => '验证手机号码',
+    'send_otp' => '发送 OTP',
+    'enter-otp-message-to-users' => '我们已经发送OTP到你的手机,请验证你的OTP.',
+    'edit_number' => '编辑号码',
+    'enter_different_number' => '输入新号码或更新',
+    'otp_sending_message' => '稍等，我们正在发送OTP到你的电话',
     'mobile_number_already_verified' => '电话号码已被另一个用户关联.',
-    'error-sms-service-not-active'   => '失败去发送OTP作为 SMS 服务无效.',
-    'otp-can-not-be-verified'        => '发送OTP失败，请稍后重试',
-    'otp-sent-successfully'          => 'OTP 发送成功',
+    'error-sms-service-not-active' => '失败去发送OTP作为 SMS 服务无效.',
+    'otp-can-not-be-verified' => '发送OTP失败，请稍后重试',
+    'otp-sent-successfully' => 'OTP 发送成功',
     //updated 7-6-2018
-    'filter_tickets'                   => '过滤工单',
-    'account_active'                   => '激活账号',
-    'user_account_not_active'          => '用户账号未激活',
-    'user_account_is_active'           => '用户账户是激活的',
-    'user_has_not_verified_email'      => '用户没有验证邮箱地址',
-    'user_email_is_verified'           => '用户邮箱地址已验证',
-    'user_mobile_is_verified'          => '用户联系电话已验证',
-    'user_has_not_verified_email'      => '用户未验证联系电话',
-    'email_verify'                     => '邮箱验证',
-    'mobile_verify'                    => '手机验证',
-    'status_updated_successfully'      => '状态更新成功',
-    'ticket_type'                      => '工单类型',
-    'plugin_updated_successfully'      => '差价更新成功',
-    'on'                               => '打开',
-    'off'                              => '关闭',
-    'new_requester_added'              => '增加新请求',
-    'list of ticket types'             => '工单类型列表',
-    'ticket_type_name'                 => '类型名称',
-    'type_desc'                        => '类型描述',
-    'create_ticket_type'               => '创建工单类型',
-    'create_new_ticket_type'           => '创建新的工单类型',
-    'ticket_type_saved_successfully'   => '工单类型保存成功',
-    'make-default-type'                => '设置默认类型',
-    'edit_ticket_type'                 => '编辑工单类型',
+    'filter_tickets' => '过滤工单',
+    'account_active' => '激活账号',
+    'user_account_not_active' => '用户账号未激活',
+    'user_account_is_active' => '用户账户是激活的',
+    'user_has_not_verified_email' => '用户没有验证邮箱地址',
+    'user_email_is_verified' => '用户邮箱地址已验证',
+    'user_mobile_is_verified' => '用户联系电话已验证',
+    'user_has_not_verified_email' => '用户未验证联系电话',
+    'email_verify' => '邮箱验证',
+    'mobile_verify' => '手机验证',
+    'status_updated_successfully' => '状态更新成功',
+    'ticket_type' => '工单类型',
+    'plugin_updated_successfully' => '差价更新成功',
+    'on' => '打开',
+    'off' => '关闭',
+    'new_requester_added' => '增加新请求',
+    'list of ticket types' => '工单类型列表',
+    'ticket_type_name' => '类型名称',
+    'type_desc' => '类型描述',
+    'create_ticket_type' => '创建工单类型',
+    'create_new_ticket_type' => '创建新的工单类型',
+    'ticket_type_saved_successfully' => '工单类型保存成功',
+    'make-default-type' => '设置默认类型',
+    'edit_ticket_type' => '编辑工单类型',
     'ticket_type_updated_successfully' => '工单类型更新成功',
     'ticket_type_deleted_successfully' => '工单类型删除成功',
-    'create_new_ticket'                => '创建工单',
+    'create_new_ticket' => '创建工单',
 ];
diff --git a/resources/lang/zh-hans/pagination.php b/resources/lang/zh-hans/pagination.php
index a58678a47..2f3fb1718 100644
--- a/resources/lang/zh-hans/pagination.php
+++ b/resources/lang/zh-hans/pagination.php
@@ -19,5 +19,5 @@ return [
      */
 
     'previous' => '&laquo; Previous',
-    'next'     => 'Next &raquo;',
+    'next' => 'Next &raquo;',
 ];
diff --git a/resources/lang/zh-hans/password.php b/resources/lang/zh-hans/password.php
index d82961641..4d08e02f0 100644
--- a/resources/lang/zh-hans/password.php
+++ b/resources/lang/zh-hans/password.php
@@ -19,8 +19,8 @@ return [
      */
 
     'password' => '密码必须六位并且正确.',
-    'user'     => '邮件地址不存在.',
-    'token'    => '密码重置令牌无效.',
-    'sent'     => '我们已经发送了一个密码重置连接!',
-    'reset'    => '您的的密码已经重置!',
+    'user' => '邮件地址不存在.',
+    'token' => '密码重置令牌无效.',
+    'sent' => '我们已经发送了一个密码重置连接!',
+    'reset' => '您的的密码已经重置!',
 ];
diff --git a/resources/lang/zh-hans/validation.php b/resources/lang/zh-hans/validation.php
index 4aca24f5f..55a652130 100644
--- a/resources/lang/zh-hans/validation.php
+++ b/resources/lang/zh-hans/validation.php
@@ -18,65 +18,65 @@ return [
       |
      */
 
-    'accepted'   => '属性:attribute不被接受.',
+    'accepted' => '属性:attribute不被接受.',
     'active_url' => '属性:attribute不是一个有效的url.',
-    'after'      => '属性:attribute必须是一个日期.',
-    'alpha'      => '属性:attribute只能包含字母.',
+    'after' => '属性:attribute必须是一个日期.',
+    'alpha' => '属性:attribute只能包含字母.',
     'alpha_dash' => '属性:attribute只能包含数字、字母、下划线.',
-    'alpha_num'  => '属性:attribute只能包含数字、字母.',
-    'array'      => '属性:attribute必须是个数组.',
-    'before'     => '属性:attribute必须是个日期.',
-    'between'    => [
+    'alpha_num' => '属性:attribute只能包含数字、字母.',
+    'array' => '属性:attribute必须是个数组.',
+    'before' => '属性:attribute必须是个日期.',
+    'between' => [
         'numeric' => '属性:attribute必须在最小数与最大数之间.',
-        'file'    => '属性:attribute必须在最小与最大之间千字节.',
-        'string'  => '属性:attribute必须在最小与最大字符之间.',
-        'array'   => '属性:attribute必须在最小与最大之间.',
+        'file' => '属性:attribute必须在最小与最大之间千字节.',
+        'string' => '属性:attribute必须在最小与最大字符之间.',
+        'array' => '属性:attribute必须在最小与最大之间.',
     ],
-    'boolean'        => '属性:attribute 必须为true或者false.',
-    'confirmed'      => '属性attribut不匹配.',
-    'date'           => '属性:attribute 不是个有效日期.',
-    'date_format'    => '属性:attribute 格式错误.',
-    'different'      => '属性:attribute 与 :other 不能一样.',
-    'digits'         => '属性:attribute 必须是数字.',
+    'boolean' => '属性:attribute 必须为true或者false.',
+    'confirmed' => '属性attribut不匹配.',
+    'date' => '属性:attribute 不是个有效日期.',
+    'date_format' => '属性:attribute 格式错误.',
+    'different' => '属性:attribute 与 :other 不能一样.',
+    'digits' => '属性:attribute 必须是数字.',
     'digits_between' => '属性:attribute 必须在最小数:min与最大数:max 之间.',
-    'email'          => '属性:attribute 不是一个有效的邮箱地址.',
-    'filled'         => '属性:attribute 必填.',
-    'exists'         => '属性选择:attribute 无效.',
-    'image'          => '属性:attribute 必须是图片.',
-    'in'             => '属性选择 :attribute 无效.',
-    'integer'        => '属性:attribute 必须是整型.',
-    'ip'             => '属性:attribute 必须是有效的ip地址.',
-    'max'            => [
+    'email' => '属性:attribute 不是一个有效的邮箱地址.',
+    'filled' => '属性:attribute 必填.',
+    'exists' => '属性选择:attribute 无效.',
+    'image' => '属性:attribute 必须是图片.',
+    'in' => '属性选择 :attribute 无效.',
+    'integer' => '属性:attribute 必须是整型.',
+    'ip' => '属性:attribute 必须是有效的ip地址.',
+    'max' => [
         'numeric' => '属性 :attribute 不能超过最大值.',
-        'file'    => '属性 :attribute 不能超过最大值.',
-        'string'  => '属性 :attribute 不能超过最大值.',
-        'array'   => '属性 :attribute 不能超过最大值.',
+        'file' => '属性 :attribute 不能超过最大值.',
+        'string' => '属性 :attribute 不能超过最大值.',
+        'array' => '属性 :attribute 不能超过最大值.',
     ],
     'mimes' => '属性 :attribute 必须是个文件类型: :values.',
-    'min'   => [
+    'min' => [
         'numeric' => '属性 :attribute 不能小于最小值 :min.',
-        'file'    => '属性 :attribute 不能小于最小值 :min 字节.',
-        'string'  => '属性 :attribute 不能小于最小值 :min 字符.',
-        'array'   => '属性 :attribute不能小于最小值 :min 个数.',
+        'file' => '属性 :attribute 不能小于最小值 :min 字节.',
+        'string' => '属性 :attribute 不能小于最小值 :min 字符.',
+        'array' => '属性 :attribute不能小于最小值 :min 个数.',
     ],
-    'not_in'               => '属性选择 :attribute 无效.',
-    'numeric'              => '属性:attribute 必须是数字.',
-    'regex'                => '属性:attribute 格式无效.',
-    'required'             => '属性:attribute 字段必填.',
-    'required_if'          => '属性:attribute 字段必填 当 :other 是 :value.',
-    'required_with'        => '属性:attribute 字段必填 当 :values 是 存在的.',
-    'required_with_all'    => '属性:attribute 字段必填 当 :values 是 存在的.',
-    'required_without'     => '属性:attribute 字段必填 当 :values 是 不存在的.',
+    'not_in' => '属性选择 :attribute 无效.',
+    'numeric' => '属性:attribute 必须是数字.',
+    'regex' => '属性:attribute 格式无效.',
+    'required' => '属性:attribute 字段必填.',
+    'required_if' => '属性:attribute 字段必填 当 :other 是 :value.',
+    'required_with' => '属性:attribute 字段必填 当 :values 是 存在的.',
+    'required_with_all' => '属性:attribute 字段必填 当 :values 是 存在的.',
+    'required_without' => '属性:attribute 字段必填 当 :values 是 不存在的.',
     'required_without_all' => '属性:attribute 字段必填 当 none of :values 是存在的.',
-    'same'                 => '属性:attribute 与 :other 必须一致.',
-    'size'                 => [
+    'same' => '属性:attribute 与 :other 必须一致.',
+    'size' => [
         'numeric' => '属性 :attribute 必须是 :size.',
-        'file'    => '属性 :attribute 必须是 :size 字节.',
-        'string'  => '属性 :attribute 必须是 :size 字符.',
-        'array'   => '属性 :attribute 必须包含 :size 项.',
+        'file' => '属性 :attribute 必须是 :size 字节.',
+        'string' => '属性 :attribute 必须是 :size 字符.',
+        'array' => '属性 :attribute 必须包含 :size 项.',
     ],
-    'unique'   => '属性 :attribute 已经存在.',
-    'url'      => '属性 :attribute 格式无效.',
+    'unique' => '属性 :attribute 已经存在.',
+    'url' => '属性 :attribute 格式无效.',
     'timezone' => '属性 :attribute 必须是有效的地区.',
     /*
       |--------------------------------------------------------------------------
diff --git a/resources/views/themes/default1/admin/kb/article/image.php b/resources/views/themes/default1/admin/kb/article/image.php
index 7c9d5471b..588d19f63 100644
--- a/resources/views/themes/default1/admin/kb/article/image.php
+++ b/resources/views/themes/default1/admin/kb/article/image.php
@@ -16,7 +16,7 @@ if (isset($_FILES['image'])) {
     $res = ['upload' => [
         'links' => ['original' => $link],
         'image' => ['width' => $data[0],
-            'height'        => $data[1],
+            'height' => $data[1],
         ],
     ]];
     //echo out the response :)
diff --git a/resources/views/themes/default1/agent/kb/article/image.php b/resources/views/themes/default1/agent/kb/article/image.php
index 7c9d5471b..588d19f63 100644
--- a/resources/views/themes/default1/agent/kb/article/image.php
+++ b/resources/views/themes/default1/agent/kb/article/image.php
@@ -16,7 +16,7 @@ if (isset($_FILES['image'])) {
     $res = ['upload' => [
         'links' => ['original' => $link],
         'image' => ['width' => $data[0],
-            'height'        => $data[1],
+            'height' => $data[1],
         ],
     ]];
     //echo out the response :)