@extends('themes.default1.client.layout.client')

@section('HeadInclude')
        
@stop

@section('breadcrumb')
    <div class="site-hero clearfix">
        <ol class="breadcrumb breadcrumb-custom">
            <li class="text">{!! Lang::get('lang.you_are_here') !!}: </li>
            <li><a href="#">{!! Lang::get('lang.home') !!}</a></li>
            <li class="active">{!! Lang::get('lang.ticket_status') !!}</li>
        </ol>
    </div>
@stop	

@section('content')               
<?php  
$tickets = App\Model\helpdesk\Ticket\Tickets::where('id','=',\Crypt::decrypt($id))->first(); 
$thread = App\Model\helpdesk\Ticket\Ticket_Thread::where('ticket_id','=',\Crypt::decrypt($id))->first();
//$user = App\User::where('id','=',$id1)->first();?>

                    <!-- Main content -->
                    <div class="box box-primary">
                        <div class="box-header">

                            <section class="content-header"><h3 class="box-title"><i class="fa fa-user"> </i> {{$thread->title}} </h3> ( {{$tickets->ticket_number}} )
                            </section>
                            <div class="pull-right">
                                <!-- <button type="button" class="btn btn-default"><i class="fa fa-edit" style="color:green;"> </i> Edit</button> -->                            
                                {{-- <button type="button" class="btn btn-default"><i class="fa fa-print" style="color:blue;"> </i> {!! link_to_route('ticket.print','Print',[$tickets->id]) !!}</button> --}}
                                <!-- </div> -->
                                <div class="btn-group"> 
                                    <button type="button" class="btn btn-default dropdown-toggle" data-toggle="dropdown"><i class="fa fa-exchange" style="color:teal;"> </i> 
                                        {!! Lang::get('lang.change_status') !!} <span class="caret"></span>
                                    </button>
                                    <ul class="dropdown-menu">
                                        <li><a href="#" id="open"><i class="fa fa-folder-open" style="color:#FFD600;"> </i>{!! Lang::get('lang.open') !!}</a></li>
                                        <li><a href="#" id="close"><i class="fa fa-check" style="color:#15F109;"> </i>{!! Lang::get('lang.close') !!}</a></li>
                                        <li><a href="#" id="resolved"><i class="fa fa-check-circle " style="color:#0EF1BE;"> </i> {!! Lang::get('lang.resolved') !!}</a></li>
                                    </ul>
                                </div>
                                {!! Form::close() !!}
                            </div>
                        </div>
                                <div class="box-body" style="margin-bottom:-10px">
                                    <div class="row">
                                        <div id="loader" style="display:none;">
                                            <div class="col-xs-5">
                                            </div>
                                            <div class="col-xs-1">
                                                <img src="{{asset("lb-faveo/dist/img/gifloader.gif")}}"><br/><br/><br/><br/><br/><br/><br/><br/><br/><br/>
                                            </div>
                                            <div class="col-xs-6">
                                            </div>
                                        </div>
                                <section class="content"  id="refresh" style="margin-bottom:-10px;margin-top:-10px">
                                    <div class="col-md-12"> 
                                        <?php 
                                        $priority = App\Model\helpdesk\Ticket\Ticket_Priority::where('priority_id','=',$tickets->priority_id)->first();
                                        ?>
                                        <div class="callout callout-default ">
                                            <div class="row">
                                                <div class="col-md-3"> 
                                                <?php
                                                $sla = $tickets->sla;
                                                $SlaPlan = App\Model\helpdesk\Manage\Sla_plan::where('id','=',1)->first();?>
                                                    <b>{!! Lang::get('lang.sla_plan') !!}: {{$SlaPlan->grace_period}} </b> 
                                                </div>
                                                <div class="col-md-3"> 
                                                    <b>{!! Lang::get('lang.created_date') !!}: </b> {{ UTC::usertimezone($tickets->created_at) }}
                                                </div>
                                                <div class="col-md-3"> 
                                                    <b>{!! Lang::get('lang.due_date') !!}: </b> 
                                                    <?php 
                                                    $time = $tickets->created_at;
                                                    $time = date_create($time);
                                                    date_add($time, date_interval_create_from_date_string($SlaPlan->grace_period));
                                                    echo UTC::usertimezone(date_format($time, 'd/m/Y H:i:s'));
                                                    ?>
                                                </div>
                                                <div class="col-md-3">
                                                <?php $response = App\Model\helpdesk\Ticket\Ticket_Thread::where('ticket_id','=',$tickets->id)->where('is_internal','=',0)->get();?>
                                                @foreach($response as $last)
                                                <?php $ResponseDate  = $last->created_at; ?>
                                                @endforeach
                                                    <b>{!! Lang::get('lang.last_response') !!}: </b> {{ UTC::usertimezone($ResponseDate)}} 
                                                </div>
                                            </div>
                                        </div>
                                    </div>      
                                    <div class="col-md-6"> 
                                        <table class="table table-hover">
                                            <!-- <tr><th></th><th></th></tr> -->
                                            <tr><td><b>{!! Lang::get('lang.status') !!}:</b></td>       <?php $status = App\Model\helpdesk\Ticket\Ticket_Status::where('id','=',$tickets->status)->first();?>

                                            @if($status->id == 1)
                                                <td title="{{$status->properties}}" style="color:orange">{{$status->name}}</td></tr>
                                            @elseif($status->id == 2)
                                                <td title="{{$status->properties}}" style="color:green">{{$status->name}}</td></tr>
                                            @elseif($status->id == 3)
                                                <td title="{{$status->properties}}" style="color:green">{{$status->name}}</td></tr>
                                            @endif

                                            <tr><td><b>{!! Lang::get('lang.priority') !!}:</b></td>     <?php $priority = App\Model\helpdesk\Ticket\Ticket_Priority::where('priority_id','=',$tickets->priority_id)->first();?>

                                            @if($priority->priority_id == 1)
                                                <td title="{{$priority->priority_desc}}" style="color:green">{{$priority->priority_desc}}</td>
                                            @elseif($priority->priority_id == 2)
                                                <td title="{{$priority->priority_desc}}" style="color:orange">{{$priority->priority_desc}}</td>
                                            @elseif($priority->priority_id == 3)
                                                <td title="{{$priority->priority_desc}}" style="color:red">{{$priority->priority_desc}}</td>
                                            @endif

                                            </tr>
                                            <tr><td><b>{!! Lang::get('lang.department') !!}:</b></td>   
                                        <?php 
                                        $help_topic = App\Model\helpdesk\Manage\Help_topic::where('id','=',$tickets->help_topic_id)->first();
                                        $department = App\Model\helpdesk\Agent\Department::where('id', '=', $help_topic->department)->first();
                                        ?>
                                            <td title="{{ $department->name }}">{!! $department->name !!}</td></tr>
                                        </table>
                                        <!-- </div> -->
                                    </div>
                                    <div class="col-md-6"> 
                                        <!-- <div class="callout callout-success"> -->
                                        <table class="table table-hover">
                                            <!-- <tr><th></th><th></th></tr> -->
                                            <tr><td><b>{!! Lang::get('lang.help_topic') !!}:</b></td>     <?php $help_topic = App\Model\helpdesk\Manage\Help_topic::where('id','=',$tickets->help_topic_id)->first();?><td title="{{$help_topic->topic}}">{{$help_topic->topic}}</td></tr>
                                            <tr><td><b>{!! Lang::get('lang.last_message') !!}:</b></td>   <td>{{ucwords($last->poster)}}</td></tr>
                                        </table>
                                    </div>
                                    <!-- </div> -->
                                </section> 
                            </div>
                        </div>
                    </div>
<?php
$conversations = App\Model\helpdesk\Ticket\Ticket_Thread::where('ticket_id', '=', $tickets->id)->where('is_internal', '=', 0)->paginate(10);
foreach ($conversations as $conversation) {
$ConvDate1 = $conversation->created_at;
    $ConvDate = explode(' ', $ConvDate1);

    $date = $ConvDate[0];
    $time = $ConvDate[1];
    $time = substr($time, 0, -3);
    if (isset($data) && $date == $data) {

    } else {
$data = $ConvDate[0];
    }
    $role = App\User::where('id','=',$conversation->user_id)->first();

    $attachment = App\Model\helpdesk\Ticket\Ticket_attachments::where('thread_id','=',$conversation->id)->first();
    if($attachment == null ) {
        $body = $conversation->body;
    }
    else {
        $body = $conversation->body;
        $attachments = App\Model\helpdesk\Ticket\Ticket_attachments::where('thread_id','=',$conversation->id)->orderBy('id', 'DESC')->get();
                    foreach($attachments as $attachment)
                    {
                        if($attachment->type == 'pdf')
                        {
                        }elseif($attachment->type == 'docx')
                        {
                        }
                        else
                        {
                        $image = @imagecreatefromstring($attachment->file); 
                        ob_start();
                        imagejpeg($image, null, 80);
                        $data = ob_get_contents();
                        ob_end_clean();
                        $var  =  '<img src="data:image/jpg;base64,' .  base64_encode($data)  . '" />';
                        $body = str_replace($attachment->name, "data:image/jpg;base64," .  base64_encode($data), $body);

                            $string = $body;                        
                            $start = "<head>";
                            $end = "</head>";
                            if(strpos($string,$start) == false || strpos($string,$start) == false)
                            {
                            }
                            else
                            {
                            $ini = strpos($string,$start);
                            $ini += strlen($start);
                            $len = strpos($string,$end,$ini) - $ini;
                            $parsed = substr($string,$ini,$len);
                            $body2 = $parsed;
                            $body = str_replace($body2 ," " ,$body);
                            }
                        }
                    }
    }
                            $string = $body;                        
                            $start = "<head>";
                            $end = "</head>";                            
                            if(strpos($string,$start) == false || strpos($string,$start) == false)
                            {
                            }
                            else
                            {
                            $ini = strpos($string,$start);
                            $ini += strlen($start);
                            $len = strpos($string,$end,$ini) - $ini;
                            $parsed = substr($string,$ini,$len);
                            $body2 = $parsed;
                            $body = str_replace($body2 ," " ,$body);
                            }
?>
                                <ol class="comment-list" >
                                    <li class="comment">
                                        <article class="comment-body">
                                            <footer class="comment-meta"<?php if($role->role == "user") { ?> style="background-color: hsla(100, 100%, 51%, 0.15)" <?php } else { ?> style="background-color:#FFFCB3" <?php } ?>  > 
                                                <div class="comment-author">
                                                        @if($role->profile_pic)
                                                            <img src="{{asset('lb-faveo/profilepic')}}{{'/'}}{{$role->profile_pic}}"alt="" height="50" width="50" class="avatar" <?php if($role->role == "user") { ?>style="box-shadow: 0 1px 3px #00FF26;" <?php } else { ?> style="box-shadow: 0 1px 3px #FFEC00;" <?php } ?> >
                                                        @else
                                                            <img src="{{ Gravatar::src($role->email) }}" alt="" height="50" width="50" class="avatar" <?php if($role->role == "user") { ?>style="box-shadow: 0 1px 3px #00FF26;" <?php } else { ?> style="box-shadow: 0 1px 3px #FFEC00;" <?php } ?> >
                                                        @endif
                                                    @if($role->role == "user")
                                                        <b class="fn"><a href="#" rel="external" class="url">{{$role->user_name}}</a></b>
                                                    @else
                                                        <b class="fn"><a href="#" rel="external" class="url">{{$role->first_name." ".$role->last_name}}</a></b>
                                                    @endif
                                                </div><!-- .comment-author -->
                                                <div class="comment-metadata">
                                                    <small class="date text-muted">
                                                        <time datetime="2013-10-23T01:50:50+00:00"><i class="fa fa-clock-o"> </i> {{ UTC::usertimezone($conversation->created_at) }}</time>
                                                    </small>
                                                </div><!-- .comment-metadata -->
                                            </footer><!-- .comment-meta -->
                                            <div class="comment-content">
                                                <p>{!! $body !!}</p>
                                            </div><!-- .comment-content -->
                                            <div class="timeline-footer" style="margin-bottom:-5px">
                                        <?php 
                                        $attachments = App\Model\helpdesk\Ticket\Ticket_attachments::where('thread_id','=',$conversation->id)->get();
                                        $i = 0;
                                        foreach($attachments as $attachment) {
                                        if($attachment->poster == 'ATTACHMENT') {
                                            $i++;
                                            } 
                                        }
                                        if($i>0)
                                        {
                                        echo "<hr style='border-top: 1px dotted #FFFFFF;margin-top:0px;margin-bottom:0px;background-color:#8B8C90;'><h4 class='box-title'><b>".$i." </b> Attachments</h4>";
                                        }
                                        ?>
                                        <ul class='mailbox-attachments clearfix'>
                                        <?php
                                        foreach($attachments as $attachment)
                                        {

    $size = $attachment->size;
    $units = array( 'B', 'KB', 'MB', 'GB', 'TB', 'PB', 'EB', 'ZB', 'YB');
    $power = $size > 0 ? floor(log($size, 1024)) : 0;
    $value = number_format($size / pow(1024, $power), 2, '.', ',') . ' ' . $units[$power];

                                            
                                            if($attachment->poster == 'ATTACHMENT')
                                            {
                                                if($attachment->type == 'jpg'||$attachment->type == 'JPG'||$attachment->type == 'jpeg'||$attachment->type == 'JPEG'||$attachment->type == 'png'||$attachment->type == 'PNG'||$attachment->type == 'gif'||$attachment->type == 'GIF')
                                                {
                                                $image = @imagecreatefromstring($attachment->file); 
                                                ob_start();
                                                imagejpeg($image, null, 80);
                                                $data = ob_get_contents();
                                                ob_end_clean();
                                                $var = '<a href="'.URL::route('image', array('image_id' => $attachment->id)).'" target="_blank"><img style="max-width:200px;height:133px;" src="data:image/jpg;base64,' . base64_encode($data)  . '"/></a>';


                                                echo '<li style="background-color:#f4f4f4;"><span class="mailbox-attachment-icon has-img">'.$var.'</span><div class="mailbox-attachment-info"><b style="word-wrap: break-word;">'.$attachment->name.'</b><br/><p>'.$value.'</p></div></li>';
                                                }
                                                else
                                                {
                                                $var = '<a style="max-width:200px;height:133px;color:#666;" href="'.URL::route('image', array('image_id' => $attachment->id)).'" target="_blank"><span class="mailbox-attachment-icon" style="background-color:#fff;">'.strtoupper($attachment->type).'</span><div class="mailbox-attachment-info"><span ><b style="word-wrap: break-word;">'.$attachment->name.'</b><br/><p>'.$value.'</p></span></div></a>';
                                                echo '<li style="background-color:#f4f4f4;">'.$var.'</li>';   
                                                }                                            
                                            }
                                        }
                                        ?>
                                        </ul>
                                    </div>
                                        </article><!-- .comment-body -->
                                    </li><!-- .comment -->    
                                </ol>

<?php

                                        ?>
                                        
                                
<?php }
?>
                                        <div class="pull-right" style="margin-top:-30px;margin-bottom:-30px">
<?php echo $conversations->setPath( url('check_ticket/{'.$id.'}'))->render(); ?>
</div>
<br/><br/>
                    @if(Session::has('success1'))
                        <div class="alert alert-success alert-dismissable" id='formabc'>
                            <i class="fa  fa-check-circle"></i>
                            <b>Success!</b>
                            <button type="button" class="close" data-dismiss="alert" aria-hidden="true">&times;</button>
                            {{Session::get('success1')}}
                        </div>
                    @endif
                    <!-- failure message -->
                    @if(Session::has('fails1'))
                        <div class="alert alert-danger alert-dismissable" id='formabc'>
                            <i class="fa fa-ban"></i>
                            <b>Alert!</b> Failed.
                            <button type="button" class="close" data-dismiss="alert" aria-hidden="true">&times;</button>
                            {{Session::get('fails1')}}
                        </div>
                    @endif
<?php $id2 = Crypt::decrypt($id); ?>
<div id="respond" class="comment-respond form-border">
    <h3 id="reply-title" class="comment-reply-title section-title"><i class="line"></i>{!! Lang::get('lang.leave_a_reply') !!}</h3>
    @if(Auth::user()) 
        {!! Form::open(['url'=>'post/reply/'.$id2.'#formabc']) !!}
    @else
        {!! Form::open(['url'=>'post-ticket-reply/'.$id.'#formabc']) !!}
    @endif
        <div class="row">
            <div class="form-group">
                <div class="col-md-12">
                    <div class="form-group ">
                        <textarea class="form-control" name="comment" cols="30" rows="8"></textarea>
                    </div>
                </div>                                              
            </div>
        </div>
        <div class="text-right">
            <button type="submit" class="btn btn-custom btn-lg">{!! Lang::get('lang.post_comment') !!}</button>
        </div>
    {!! Form::close() !!}
</div>


<script type="text/javascript">

    $(function () {
        //Add text editor
        $("textarea").wysihtml5();
    });


    jQuery(document).ready(function() {
        // Close a ticket
        $('#close').on('click', function(e) {
            $.ajax({
                type: "GET",
                url: "../ticket/close/{{$tickets->id}}",
                beforeSend: function() {
                    $("#refresh").hide();
                    $("#loader").show();
                },
                success: function(response) {
                    $("#refresh").load("../check_ticket/{!! $id !!}  #refresh");
                    $("#refresh").show();
                    $("#loader").hide();
                    // $("#d1").trigger("click");
                    // var message = "Success! Your Ticket have been Closed";
                    // $("#alert11").show();
                    // $('#message-success1').html(message);
                    // setInterval(function(){
                    //     $("#alert11").hide();
                    //     setTimeout(function() {
                    //         var link = document.querySelector('#load-inbox');
                    //         if(link) {
                    //             link.click();
                    //         }
                    //     }, 500);
                    // },2000);   
                }
            })
            return false;
        });

        // Resolved  a ticket
        $('#resolved').on('click', function(e) {
            $.ajax({
                type: "GET",
                url: "../ticket/resolve/{{$tickets->id}}",
                beforeSend: function() {
                    $("#refresh").hide();
                    $("#loader").show();
                },
                success: function(response) {
                    $("#refresh").load("../check_ticket/{!! $id !!}  #refresh");
                    $("#refresh").show();
                    $("#loader").hide();

                    var message = "Success! Your Ticket have been Resolved";
                    $("#alert11").show();
                    $('#message-success1').html(message);
                    setInterval(function(){$("#alert11").hide();
                        setTimeout(function() {
                            var link = document.querySelector('#load-inbox');
                            if(link) {
                                link.click();
                            }
                        }, 500);
                    },2000);   
                }
            })
            return false;
        });

        // Open a ticket
        $('#open').on('click', function(e) {
            $.ajax({
                type: "GET",
                url: "../ticket/open/{{$tickets->id}}",
                beforeSend: function() {
                    $("#refresh").hide();
                    $("#loader").show();
                },
                success: function(response) {
                    $("#refresh").load("../check_ticket/{!! $id !!}  #refresh");
                    $("#refresh").show();
                    $("#loader").hide();

                    var message = "Success! Your Ticket have been Opened";
                    $("#alert11").show();
                    $('#message-success1').html(message);
                    setInterval(function(){$("#alert11").hide(); },4000);   

                }
            })
            return false;
        });

    });




</script>


@stop

                
                    
                

               