
<?php

return [
    /*
      |----------------------------------------------------------------------------------------
      | Authentication Pages [English(en)]
      |----------------------------------------------------------------------------------------
      |
      | The following language lines are used in all authentication related issues to translate
      | some words in view to English. You are free to change them to anything you want to
      | customize your views to better match your application.
      |
     */

    /*
      |--------------------------------------
      |   Error
      |--------------------------------------
     */
    'success' => 'Success',
    'fails'   => 'Fails',
    'alert'   => 'Alert',
    /*
      |--------------------------------------
      |   Login Page
      |--------------------------------------
     */
    'Login_to_start_your_session' => 'Login to start your session',
    'login'                       => 'Login',
    'remember'                    => 'Remember Me',
    'signmein'                    => 'Sign me In',
    'iforgot'                     => 'I forgot my Password',
    'email_address'               => 'E-Mail Address',
    'password'                    => 'Password',
    'woops'                       => 'Whoops!',
    'theirisproblem'              => 'There were some problems with your input.',
    'login'                       => 'Login',
    'e-mail'                      => 'E-mail',
    'reg_new_member'              => 'Register a new membership',
    /*
      |--------------------------------------
      |   Register Page
      |--------------------------------------
     */
    'registration'                => 'Registration',
    'full_name'                   => 'Full name',
    'firstname'                   => 'First Name',
    'lastname'                    => 'Last Name',
    'profilepicture'              => 'Profile Picture',
    'oldpassword'                 => 'Old Password',
    'newpassword'                 => 'New Password',
    'retype_password'             => 'Retype Password',
    'i_agree_to_the'              => 'I agree to the',
    'terms'                       => 'terms',
    'register'                    => 'Register',
    'i_already_have_a_membership' => 'I already have a membership',
    /*
      |--------------------------------------
      |   Reset Password Page
      |--------------------------------------
     */
    'reset_password' => 'Reset Password',
    /*
      |--------------------------------------
      |   Forgot Password Page
      |--------------------------------------
     */
    'i_know_my_password'            => 'I know my password',
    'recover_passord'               => 'Recover Password',
    'send_password_reset_link'      => 'Send pasword Reset Link',
    'enter_email_to_reset_password' => 'Enter E-mail to reset password',
    'link'                          => 'Link',
    /*
      |----------------------------------------------------------------------------------------
      | Emails Pages [English(en)]
      |----------------------------------------------------------------------------------------
      |
      | The following language lines are used in all Emails related issues to translate
      | some words in view to English. You are free to change them to anything you want to
      | customize your views to better match your application.
      |
     */
    'admin_panel' => 'Admin Panel',
    /*
      |--------------------------------------
      |  Emails Create Page
      |--------------------------------------
     */
    'emails'                  => 'Emails',
    'incoming_emails'         => 'Incoming Emails',
    'reuired_authentication'  => 'Reuired Authentication',
    'fetching_email_via_imap' => 'Fetching Email via IMAP',
    'create_email'            => 'Create Email',
    'email_address'           => 'Email Address',
    'email_name'              => 'Email Name',
    'help_topic'              => 'Help Topic',
    'auto_response'           => 'Auto Response',
    'host_name'               => 'Host Name',
    'port_number'             => 'Port Number',
    'mail_box_protocol'       => 'Mail Box Protocol',
    'authentication_required' => 'Authentication Required',
    'yes'                     => 'Yes',
    'no'                      => 'No',
    'header_spoofing'         => 'Header Spoofing',
    'allow_for_this_email'    => 'Allow For This Email',
    'imap_config'             => 'IMAP Configuration',
    /*
      |--------------------------------------
      |  Ban Emails Create Page
      |--------------------------------------
     */
    'ban_lists'  => 'Ban Lists',
    'ban_email'  => 'Ban Email',
    'banlists'   => 'Ban lists',
    'ban_status' => 'Ban Status',
    /*
      |--------------------------------------
      |  Templates Index Page
      |--------------------------------------
     */
    'templates'       => 'Templates',
    'template_set'    => 'Template Sets',
    'create_template' => 'Create Template',
    'edit_template'   => 'Edit Template',
    'in_use'          => 'In Use',
    //Template Description
    'Create ticket agent'       => 'Notification email that is sent to Agent & Admin when ticket is created',
    'Assign ticket'             => 'Ticket assigned to an agent',
    'Create ticket'             => 'Mail sent to client for ticket creation successful message',
    'Check ticket'              => 'if a client wants to check ticket via customer portal then a link will be sent to client. this link is for the client to view ticket details with ticket no, without logging in to system',
    'Ticket reply agent'        => 'A notification is sent to agent email once client replies to the ticket',
    'Registration notification' => 'Password and username is sent on email on first registration',
    'Reset password'            => 'Email with Password reset link',
    'Error report'              => 'Error report',
    'Ticket creation'           => 'First notification sent by the system about the ticket creation to the client',
    'Ticket reply'              => 'A reply made by the agent on a ticket, email notification is sent  to client and collaborators',
    'Close ticket'              => 'Mail sent to client on closing a ticket',
    'Create ticket by agent'    => 'An agent creates a ticket for the client in the name of client',
    /*
      |--------------------------------------
      |  Templates Create Page
      |--------------------------------------
     */
    'template_set_to_clone' => 'Template set to clone',
    'language'              => 'Language',
    /*
      |--------------------------------------
      |  Diagnostics Page
      |--------------------------------------
     */
    'diagnostics' => 'Diagnostics',
    'from'        => 'From',
    'to'          => 'To',
    'subject'     => 'Subject',
    'message'     => 'Message',
    'send'        => 'Send',
    /*
      |----------------------------------------------------------------------------------------
      | Settings Pages [English(en)]
      |----------------------------------------------------------------------------------------
      |
      | The following language lines are used in all Setting related issues to translate
      | some words in view to English. You are free to change them to anything you want to
      | customize your views to better match your application.
      |
     */

    /*
      |--------------------------------------
      |   Company Settings Page
      |--------------------------------------
     */
    'company' => 'Company',
    'website' => 'Website',
    'phone'   => 'Phone',
    'address' => 'Address',
    'landing' => 'Landing Page',
    'offline' => 'Offline Page',
    'thank'   => 'Thank Page',
    'logo'    => 'Logo',
    'save'    => 'Save',
    /*
      |--------------------------------------
      |   System Settings Page
      |--------------------------------------
     */
    'system'                => 'System',
    'online'                => 'Online',
    'offline'               => 'Offline',
    'name/title'            => 'Name/Title',
    'pagesize'              => 'Page Size',
    'url'                   => 'URL',
    'default_department'    => 'Default Department',
    'loglevel'              => 'Log Level',
    'purglog'               => 'Purge Logs',
    'nameformat'            => 'Name Formatting',
    'timeformat'            => 'Time Format',
    'date'                  => 'Date',
    'dateformat'            => 'Date Format',
    'date_time'             => 'Date And Time Format',
    'day_date_time'         => 'Day,Date And Time Format',
    'timezone'              => 'Default Time Zone',
    'api'                   => 'Api',
    'api_key'               => 'Api Key',
    'api_configurations'    => 'Api Configurations',
    'generate_key'          => 'Generate key',
    /*
      |--------------------------------------
      |   Email Settings Page
      |--------------------------------------
     */
    'email'                               => 'Email',
    'default_template'                    => 'Default Template Set:',
    'default_system_email'                => 'Default System Email:',
    'default_alert_email'                 => 'Default Alert Email:',
    'admin_email'                         => 'Admins Email Address:',
    'email_fetch'                         => 'Email Fetching:',
    'enable'                              => 'Enable',
    'default_MTA'                         => 'Default MTA',
    'fetch_auto-corn'                     => 'Fetch on auto-cron',
    'strip_quoted_reply'                  => 'Strip Quoted Reply',
    'reply_separator'                     => 'Reply Separator Tag',
    'accept_all_email'                    => 'Accept All Emails',
    'accept_email_unknown'                => 'Accept email from unknown Users',
    'accept_email_collab'                 => 'Accept Email Collaborators',
    'automatically_and_collab_from_email' => 'Automatically add collaborators from email fields',
    'default_alert_email'                 => 'Default Alert Email',
    'attachments'                         => 'Attachments',
    'email_attahment_user'                => 'Email attachments to the user',
    'cron_notification'                   => 'Enable Notification cron',
    /*
      |--------------------------------------
      |   Ticket Settings Page
      |--------------------------------------
     */
    'ticket'                             => 'Ticket',
    'default_ticket_number_format'       => 'Default Ticket Number Format',
    'default_ticket_number_sequence'     => 'Default Ticket Number Sequence',
    'default_status'                     => 'Default Status',
    'default_priority'                   => 'Default Priority',
    'default_sla'                        => 'Default SLA',
    'default_help_topic'                 => 'Default Help Topic',
    'maximum_open_tickets'               => 'Maximum Open Tickets',
    'agent_collision_avoidance_duration' => 'Agent Collision Avoidance Duration',
    'human_verification'                 => 'Human Verification',
    'claim_on_response'                  => 'Claim on Response',
    'assigned_tickets'                   => 'Assigned Tickets',
    'answered_tickets'                   => 'Answered Tickets',
    'agent_identity_masking'             => 'Agent Identity Masking',
    'enable_HTML_ticket_thread'          => 'Enable HTML Ticket Thread',
    'allow_client_updates'               => 'Allow Client Updates',
    /*
      |--------------------------------------
      |   Access Settings Page
      |--------------------------------------
     */
    'access'                                           => 'Access',
    'expiration_policy'                                => 'Password Expiration Policy',
    'allow_password_resets'                            => 'Allow Password Resets',
    'reset_token_expiration'                           => 'Reset Token Expiration',
    'agent_session_timeout'                            => 'Agent Session Timeout',
    'bind_agent_session_IP'                            => 'Bind Agent Session to IP',
    'registration_required'                            => 'Registration Required',
    'require_registration_and_login_to_create_tickets' => 'Require registration and login to create tickets',
    'registration_method'                              => 'Registration Method',
    'user_session_timeout'                             => 'User Session Timeout',
    'client_quick_access'                              => 'Client Quick Access',
    /*
      |--------------------------------------
      |   Auto-Response Settings Page
      |--------------------------------------
     */
    'auto_responce'                 => 'Auto Response',
    'new_ticket'                    => 'New Ticket',
    'new_ticket_by_agent'           => 'New Ticket by Agent',
    'new_message'                   => 'New Message',
    'submitter'                     => 'Submitter : ',
    'send_receipt_confirmation'     => 'Send Receipt Confirmation',
    'participants'                  => 'Participants : ',
    'send_new_activity_notice'      => 'Send new activity notice',
    'overlimit_notice'              => 'Overlimit Notice',
    'email_attachments_to_the_user' => 'Email attachments to the user',
    /*
      |--------------------------------------
      |   Alert & Notice Settings Page
      |--------------------------------------
     */
    'disable'                                               => 'Disable',
    'admin_email_2'                                         => 'Admin Email',
    'alert_notices'                                         => 'Alert & Notices',
    'new_ticket_alert'                                      => 'New Ticket Alert',
    'department_manager'                                    => 'Department Manager',
    'department_members'                                    => 'Department Members',
    'organization_account_manager'                          => 'Organization Account Manager',
    'new_message_alert'                                     => 'New Message Alert',
    'last_respondent'                                       => 'Last Respondent',
    'assigned_agent_team'                                   => 'Assigned Agent / Team',
    'new_internal_note_alert'                               => 'New Internal Note Alert',
    'ticket_assignment_alert'                               => 'Ticket Assignment Alert',
    'team_lead'                                             => 'Team Lead',
    'team_members'                                          => 'Team Members',
    'ticket_transfer_alert'                                 => 'Ticket Transfer Alert',
    'overdue_ticket_alert'                                  => 'Overdue Ticket Alert ',
    'system_alerts'                                         => 'System Alerts',
    'system_errors'                                         => 'System Errors',
    'SQL_errors'                                            => 'SQL errors',
    'excessive_failed_login_attempts'                       => 'Excessive failed login attempts',
    'system_error_reports'                                  => 'System error Reports',
    'Send_app_crash_reports_to_help_Ladybird_improve_Faveo' => 'Send app crash reports to help Ladybird improve Faveo',
    /*
      |------------------------------------------------
      |Language page
      |------------------------------------------------
     */
    'iso-code'           => 'ISO-CODE',
    'download'           => 'Downlaod',
    'upload_file'        => 'Upload File',
    'enter_iso-code'     => 'Enter ISO-CODE',
    'eg.'                => 'Example',
    'for'                => 'for',
    'english'            => 'English',
    'language-name'      => 'Language name',
    'file'               => 'File',
    'read-more'          => 'Read more.',
    'enable_lang'        => 'Enable it.',
    'add-lang-package'   => 'Add new language package',
    'package_exist'      => 'Package already exists.',
    'iso-code-error'     => 'Error in iso-code. enter correct iso-code.',
    'zipp-error'         => 'Error in zip file. Zip must contian language php files only.',
    'upload-success'     => 'Uploaded successfully.',
    'file-error'         => 'Error in file or invalid file.',
    'delete-success'     => 'Language package deleted successfully.',
    'lang-doesnot-exist' => 'Language package does not exist.',
    'active-lang-error'  => 'Language package can not be deleted when it is active.',
    'language-error'     => 'Language package not found in your lang directroy.',
    /*
      |----------------------------------------------------------------------------------------
      | Manage Pages [English(en)]
      |----------------------------------------------------------------------------------------
      |
      | The following language lines are used in all Manage related issues to translate
      | some words in view to English. You are free to change them to anything you want to
      | customize your views to better match your application.
      |
     */
    'manage' => 'Manage',
    /*
      |--------------------------------------
      |  Help Topic index Page
      |--------------------------------------
     */
    'help_topics'       => 'Help Topics',
    'topic'             => 'Topic',
    'type'              => 'Type',
    'priority'          => 'Priority',
    'last_updated'      => 'Last Updated',
    'create_help_topic' => 'Create Help topic',
    'action'            => 'Action',
    /*
      |--------------------------------------
      |  Help Topic Create Page
      |--------------------------------------
     */
    'active'               => 'Active',
    'disabled'             => 'Disabled',
    'public'               => 'Public',
    'private'              => 'Private',
    'parent_topic'         => 'Parent Topic',
    'Custom_form'          => 'Custom Form',
    'SLA_plan'             => 'SLA Plan',
    'auto_assign'          => 'Auto assign',
    'auto_respons'         => 'Auto Respons',
    'ticket_number_format' => 'Ticket Number Format',
    'system_default'       => 'System Default',
    'custom'               => 'Custom',
    'internal_notes'       => 'Internal Notes',
    /*
      |--------------------------------------
      |  SLA plan Index Page
      |--------------------------------------
     */
    'sla_plans'    => 'SLA Plans',
    'create_SLA'   => 'Create a SLA',
    'grace_period' => 'Grace Period',
    'added_date'   => 'Added Date',
    /*
      |--------------------------------------
      |  SLA plan Create Page
      |--------------------------------------
     */
    'transient'            => 'Transient',
    'ticket_overdue_alert' => 'Ticket Overdue Alerts',
    /*
      |--------------------------------------
      |  Form Create Page
      |--------------------------------------
     */
    'title'                                 => 'Title',
    'instruction'                           => 'Instruction',
    'label'                                 => 'Label',
    'visibility'                            => 'Visibility',
    'variable'                              => 'Variable',
    'create_form'                           => 'Create Form',
    'forms'                                 => 'Forms',
    'form_name'                             => 'Form Name',
    'view_this_form'                        => 'View This Form',
    'delete_from'                           => 'Delete Form',
    'are_you_sure_you_want_to_delete'       => 'Are you sure you want to Delete',
    'close'                                 => 'Close',
    'instructions'                          => 'Instructions',
    'instructions_on_creating_form'         => "Select field type you want to add to the form below and click on 'Type' dropdown. Don't forget to set field options if type is select,checkbox or radio..Separate each option by a coma. After you finish creating the form, you can save the form by clicking Save Form button",
    'form_properties'                       => 'Form Properties',
    'adding_fields'                         => 'Adding Fields',
    'click_add_fields_button_to_add_fields' => "Click <b>'Add Fields'</b> button to add Fields",
    'add_fields'                            => 'Add Fields',
    'save_form'                             => 'Save Form',
    'label'                                 => 'Label',
    'name'                                  => 'Name',
    'type'                                  => 'Type',
    'values(selected_fields)'               => 'Values(Selected Fields)',
    'required'                              => 'Required',
    'Action'                                => 'Action',
    'remove'                                => 'Remove',
    /*
      |----------------------------------------------------------------------------------------
      | Theme Pages [English(en)]
      |----------------------------------------------------------------------------------------
      |
      | The following language lines are used in all Theme related issues to translate
      | some words in view to English. You are free to change them to anything you want to
      | customize your views to better match your application.
      |
     */
    'themes' => 'Themes',
    /*
      |--------------------------------------
      |  Footer Pages
      |--------------------------------------
     */
    'footer'  => 'Footer',
    'footer1' => 'Footer1',
    'footer2' => 'Footer2',
    'footer3' => 'Footer3',
    'footer4' => 'Footer4',
    /*
      |----------------------------------------------------------------------------------------
      | Staff Pages [English(en)]
      |----------------------------------------------------------------------------------------
      |
      | The following language lines are used in all Staff related issues to translate
      | some words in view to English. You are free to change them to anything you want to
      | customize your views to better match your application.
      |
     */
    'are_you_sure' => 'Are you sure',
    'staffs'       => 'Staffs',
    'name'         => 'Name',
    'user_name'    => 'User Name',
    'status'       => 'Status',
    'group'        => 'Group',
    'department'   => 'Department',
    'created'      => 'Created',
    'lastlogin'    => 'Last Login',
    'createagent'  => 'Create An Agent',
    'delete'       => 'Delete',
    'agents'       => 'Agents',
    'create'       => 'Create',
    'edit'         => 'Edit',
    'departments'  => 'Departments',
    'groups'       => 'Groups',
    /*
      |--------------------------------------
      |  Staff Create Page
      |--------------------------------------
     */
    'create_agent'           => 'Create Agent',
    'first_name'             => 'First Name',
    'last_name'              => 'Last Name',
    'mobile_number'          => 'Mobile Number',
    'agent_signature'        => 'Agent Signature',
    'account_status_setting' => 'Account Status & Setting',
    'account_type'           => 'Account Type',
    'admin'                  => 'Admin',
    'agent'                  => 'Agent',
    'account_status'         => 'Account Status',
    'locked'                 => 'Locked',
    'assigned_group'         => 'Assigned Group',
    'primary_department'     => 'Primary Department',
    'agent_time_zone'        => 'Agent Time Zone',
    'day_light_saving'       => 'Day Light Saving',
    'limit_access'           => 'Limit Access',
    'directory_listing'      => 'Directory Listing',
    'vocation_mode'          => 'Vocation Mode',
    'assigned_team'          => 'Assigned Team',
    /*
      |--------------------------------------
      |  Department Create Page
      |--------------------------------------
     */
    'create_department'                                => 'Create Department',
    'manager'                                          => 'Manager',
    'ticket_assignment'                                => 'Ticket Assignment ',
    'restrict_ticket_assignment_to_department_members' => 'Restrict ticket assignment to department members',
    'outgoing_emails'                                  => 'Outgoing Emails',
    'outgoing_email'                                   => 'Outgoing Email',
    'template_set'                                     => 'Template Set',
    'auto_responding_settings'                         => 'Auto-Responding Settigs',
    'disable_for_this_department'                      => 'Disable for this department',
    'auto_response_email'                              => 'Auto-Response Email',
    'recipient'                                        => 'Recipient',
    'group_access'                                     => 'Group Access',
    'department_signature'                             => 'Department Signature',
    /*
      |--------------------------------------
      |  Team Create Page
      |--------------------------------------
     */
    'create_team'           => 'Create Team',
    'team_lead'             => 'Team Lead',
    'assignment_alert'      => 'Assignment Alert',
    'disable_for_this_team' => 'Disable for this team',
    'teams'                 => 'Teams',
    /*
      |--------------------------------------
      |  Group Create Page
      |--------------------------------------
     */
    'create_group'         => 'Create Group',
    'goups'                => 'Goups',
    'can_create_ticket'    => 'Can create ticket',
    'can_edit_ticket'      => 'Can edit ticket',
    'can_post_ticket'      => 'Can post Ticket',
    'can_close_ticket'     => 'Can close ticket ',
    'can_assign_ticket'    => 'Can assign ticket',
    'can_transfer_ticket'  => 'Can transfer ticket',
    'can_delete_ticket'    => 'Can delete ticket',
    'can_ban_emails'       => 'Can ban emails',
    'can_manage_premade'   => 'Can Manage premade',
    'can_manage_FAQ'       => 'Can manage FAQ',
    'can_view_agent_stats' => 'Can view agent stats',
    'department_access'    => 'Department Access ',
    'admin_notes'          => 'Admin Notes',
    'group_members'        => 'Group Members',
    'group_name'           => 'Group Name',
    /*
      |--------------------------------------
      |  SMTP Page
      |--------------------------------------
     */
    'driver'     => 'Driver',
    'smtp'       => 'SMTP',
    'host'       => 'Host',
    'port'       => 'Port',
    'encryption' => 'Encryption',
    /*
      |----------------------------------------------------------------------------------------
      | Agent Panel [English(en)]
      |----------------------------------------------------------------------------------------
      |
      | The following language lines are used in all Agent Panel related issues to translate
      | some words in view to English. You are free to change them to anything you want to
      | customize your views to better match your application.
      |
     */
    'agent_panel'       => 'Agent Panel',
    'profile'           => 'Profile',
    'change_password'   => 'Change Password',
    'sign_out'          => 'Sign Out',
    'Tickets'           => 'TICKETS',
    'inbox'             => 'Inbox',
    'my_tickets'        => 'My Tickets',
    'unassigned'        => 'Unassigned',
    'trash'             => 'Trash',
    'Updates'           => 'UPDATES',
    'no_new_updates'    => 'No new Updates',
    'check_for_updates' => 'Check for Updates',
    'open'              => 'Open',
    'inprogress'        => 'Inprogress',
    'closed'            => 'Closed',
    'Departments'       => 'DEPARTMENTS',
    'tools'             => 'Tools',
    'canned'            => 'Canned',
    'knowledge_base'    => 'Knowledge Base',
    'loading'           => 'Loading',
    'ratings'           => 'Ratings',
    'please_rate'       => 'Please rate:',
    'ticket_ratings'    => 'TICKET RATING',
    /*
      |-----------------------------------------------
      |  Profile
      |-----------------------------------------------
     */
    'user_information'    => 'User Information',
    'time_zone'           => 'Time-zone',
    'phone_number'        => 'Phone Number',
    'contact_information' => 'Contact Information',
    /*
      |-----------------------------------------------
      |  Dashboard
      |-----------------------------------------------
     */
    'dashboard'  => 'Dashboard',
    'line_chart' => 'Line Chart',
    'statistics' => 'Statistics',
    'opened'     => 'Opened',
    'resolved'   => 'Resolved',
    'closed'     => 'Closed',
    'deleted'    => 'Deleted',
    /*
      |------------------------------------------------
      |User Page
      |------------------------------------------------
     */
    'user_directory'  => 'User Directory',
    'ban'             => 'Ban',
    'user'            => 'User',
    'users'           => 'Users',
    'create_user'     => 'Create User',
    'full_name'       => 'Full Name',
    'mobile'          => 'Mobile',
    'last_login'      => 'Last Login',
    'user_profile'    => 'User Profile',
    'assign'          => 'Assign',
    'open_tickets'    => 'Open Tickets',
    'closed_tickets'  => 'Closed Tickets',
    'deleted_tickets' => 'Deleted Tickets',
    /*
      |------------------------------------------------
      |Organization Page
      |------------------------------------------------
     */
    'organizations'                 => 'Organizations',
    'organization'                  => 'Organization',
    'create_organization'           => 'Create Organization',
    'account_manager'               => 'Account Manager',
    'update'                        => 'update',
    'please_select_an_organization' => 'Please select an Organization',
    'please_select_an_user'         => 'Please select an user',
    'organization_profile'          => 'Organization Profile',
    'organization-s_head'           => "Organization's Head",
    'select_department_manager'     => 'Select Department Manager',
    'users_of'                      => 'Users of',
    /*
      |----------------------------------------------
      |  Ticket page
      |----------------------------------------------
     */
    'subject'                                        => 'Subject',
    'ticket_id'                                      => 'Ticket ID',
    'priority'                                       => 'Priority',
    'from'                                           => 'From',
    'last_replier'                                   => 'Last Replier',
    'assigned_to'                                    => 'Assigned To',
    'last_activity'                                  => 'Last Activity',
    'answered'                                       => 'Answered',
    'assigned'                                       => 'Assigned',
    'create_ticket'                                  => 'Create Ticket',
    'tickets'                                        => 'Tickets',
    'open'                                           => 'Open',
    'Ticket_Information'                             => 'TICKET INFORMATION',
    'Ticket_Id'                                      => 'TICKET ID',
    'User'                                           => 'USER',
    'Unassigned'                                     => 'UNASSIGNED',
    'generate_pdf'                                   => 'Generate PDF',
    'change_status'                                  => 'Change Status',
    'more'                                           => 'More',
    'delete_ticket'                                  => 'Delete Ticket',
    'emergency'                                      => 'Emergency',
    'high'                                           => 'High',
    'medium'                                         => 'Medium',
    'low'                                            => 'Low',
    'sla_plan'                                       => 'SLA Plan',
    'created_date'                                   => 'Created Date',
    'due_date'                                       => 'Due Date',
    'last_response'                                  => 'Last Response',
    'source'                                         => 'Source',
    'last_message'                                   => 'Last Message',
    'reply'                                          => 'Reply',
    'response'                                       => 'Response',
    'reply_content'                                  => 'Reply Content',
    'attachment'                                     => 'Attachment',
    'internal_note'                                  => 'Internal Note',
    'this_ticket_is_under_banned_user'               => 'This ticket is under banned user',
    'ticket_source'                                  => 'Ticket Source',
    'are_you_sure_to_ban'                            => 'Are you sure to ban',
    'whome_do_you_want_to_assign_ticket'             => 'Whome do you want to assign ticket',
    'are_you_sure_you_want_to_surrender_this_ticket' => 'Are you sure you want to surrender this Ticket',
    'add_collaborator'                               => 'Add Collaborator',
    'search_existing_users'                          => 'Search existing Users',
    'add_new_user'                                   => 'Add new User',
    'search_existing_users_or_add_new_users'         => 'Search existing users or add new users',
    'search_by_email'                                => 'Search by Email',
    'list_of_collaborators_of_this_ticket'           => 'List of Collaborators of this Ticket',
    'submit'                                         => 'Submit',
    'max'                                            => 'Max',
    'add_cc'                                         => 'Add CC',
    'recepients'                                     => 'Recepients',
    'select_a_canned_response'                       => 'Select a Canned Response',
    'assign_to'                                      => 'Assign to',
    'detail'                                         => 'Detail',
    'user_details'                                   => 'User Details',
    'ticket_option'                                  => 'Ticket Option',
    'ticket_detail'                                  => 'Ticket Detail',
    'Assigned_To'                                    => 'ASSIGNED TO',
    'locked-ticket'                                  => 'Alert! This ticket has been locked by another user and currently in process for response.',
    'access-ticket'                                  => 'Alert! This ticket has been locked by you for next ',
    'minutes'                                        => ' minutes',
    'in_minutes'                                     => 'In minutes',
    'add_another_owner'                              => 'Add another owner',
    'search_user'                                    => 'Search user',
    /*
      |------------------------------------------------
      |Tools Page
      |------------------------------------------------
     */
    'canned_response'        => 'Canned Response',
    'create_canned_response' => 'Create Canned Response',
    'surrender'              => 'Surrender',
    'view'                   => 'View',
    /*
      |-----------------------------------------------
      | Main text
      |-----------------------------------------------
     */
    'copyright'           => 'Copyright',
    'all_rights_reserved' => 'All right Reserved',
    'powered_by'          => 'Powered by',
    /*
      |------------------------------------------------
      |Guest-User Page
      |------------------------------------------------
     */
    'issue_summary'        => 'Issue Summary',
    'issue_details'        => 'Issue Details',
    'contact_informations' => 'Contact Informations',
    'contact_details'      => 'Contact Details',
    'role'                 => 'Role',
    'ext'                  => 'EXT',
    'profile_pic'          => 'Profile Picture',
    'agent_sign'           => 'Agent Signature',
    'inactive'             => 'Inactive',
    'male'                 => 'Male',
    'female'               => 'Female',
    'old_password'         => 'Old Password',
    'new_password'         => 'New Password',
    'confirm_password'     => 'Confirm Password',
    'gender'               => 'Gender',
    'ticket_number'        => 'Ticket Number',
    'content'              => 'Content',
    /*
      |------------------------------------------------
      |   Error Pages
      |------------------------------------------------
     */
    'not_found'                                       => 'Not Found',
    'oops_page_not_found'                             => 'Oops! Page not found',
    'we_could_not_find_the_page_you_were_looking_for' => 'We could not find the page you were looking for',
    'internal_server_error'                           => 'Internal server Error',
    'be_right_back'                                   => 'Be right back',
    'sorry'                                           => 'Sorry',
    'we_are_working_on_it'                            => 'We are working on it',
    'category'                                        => 'Category',
    'addcategory'                                     => 'Add Category',
    'allcategory'                                     => 'All Category',
    'article'                                         => 'Article',
    'articles'                                        => 'Articles',
    'addarticle'                                      => 'Add Article',
    'allarticle'                                      => 'All Article',
    'pages'                                           => 'Pages',
    'addpages'                                        => 'Add Pages',
    'allpages'                                        => 'All Pages',
    'widgets'                                         => 'Widgets',
    'footer1'                                         => 'Footer 1',
    'footer2'                                         => 'Footer 2',
    'footer3'                                         => 'Footer 3',
    'footer4'                                         => 'Footer 4',
    'sidewidget1'                                     => 'Side Widget 1',
    'sidewidget2'                                     => 'Side Widget 2',
    'comments'                                        => 'Comments',
    'settings'                                        => 'Settings',
    'parent'                                          => 'Parent',
    'description'                                     => 'Description',
    'enter_the_description'                           => 'Enter the Description',
    'publish'                                         => 'Publish',
    'published'                                       => 'Published',
    'draft'                                           => 'Draft',
    'create_a_category'                               => 'Create a Category',
    'add'                                             => 'add',
    'social'                                          => 'Social',
    'comment'                                         => 'Comment',
    'not_published'                                   => 'Not Published',
    'numberofelementstodisplay'                       => 'Number of elements to display',
    //======================================
    'language'                                                                 => 'Language',
    'save'                                                                     => 'Save',
    'create'                                                                   => 'Create',
    'dateformat'                                                               => 'Date Format',
    'slug'                                                                     => 'Slug',
    'read_more'                                                                => 'Read more',
    'view_all'                                                                 => 'View All',
    'categories'                                                               => 'Categories',
    'need_more_support'                                                        => 'Need more support',
    'if_you_did_not_find_an_answer_please_raise_a_ticket_describing_the_issue' => 'If you did not find an answer, please raise a ticket describing the issue',
    'have_a_question?_type_your_search_term_here'                              => 'Have a question? Type your search term here...',
    'search'                                                                   => 'Search',
    'frequently_asked_questions'                                               => 'Frequently Asked Questions',
    'leave_a_reply'                                                            => 'Leave a Reply',
    'post_message'                                                             => 'Post Message',
    /*
      |--------------------------------------------------------------------------------------
      |  Client Panel [English(en)]
      |--------------------------------------------------------------------------------------
      | The following language lines are used in all Agent Panel related issues to translate
      | some words in view to English. You are free to change them to anything you want to
      | customize your views to better match your application.
      |
     */
    'home'                => 'Home',
    'submit_a_ticket'     => 'Submit A Ticket',
    'my_profile'          => 'My Profile',
    'log_out'             => 'Logout',
    'forgot_password'     => 'Forgot Password',
    'create_account'      => 'Create Account',
    'you_are_here'        => 'You are here',
    'have_a_ticket'       => 'Have a Ticket',
    'check_ticket_status' => 'Check Ticket status',
    'choose_a_help_topic' => 'Choose a Help Topic',
    'ticket_status'       => 'Ticket Status',
    'post_comment'        => 'Post Comment',
    'plugin'              => 'Plugin',
];
